Ashley Store Green Valley, AZ

Great customer service with Hector Paco

Awesome to work with. Very courteous, knowledgeable and went through extra mile for us.

(Translated by Google) Good attention (Original) Buena atención

Prince did an exceptional job helping us find all of the different pieces to furnish multiple rooms in our home, thank you

Helpful. Patient. Knowledgeable. Kind.

Prince was a wonderful help!

Susan was great. She was very helpful and knowledgeable. We completed the transaction quickly and accurately.

Hector was an excellent salesman and very helpful!

Prince was very friendly and informative and a pleasure to work with.

Hector Paco was very kind and helpful in choosing our couches. His customer service was amazing. I definitely recommend Ashley’s furniture and Hector’s assistance.

Amazing customer service, we were helped by Hector Paco and he was very friendly and helpful. Highly recommend Ashley Store

Great customer service from Prince. Very knowledgeable and he was able to keep us in the price range we were comfortable with and without compromising quality. We appreciate that he stayed a little later after closing for us. We came in about half hour before closing and would have came back the next day. He was more than happy to ring us up and close the deal that night.

Prince was super nice and helpful!

Hector was awesome! Super helpful! Would highly recommend. A

See Mr. Oscar Stevens at Ashley best of the best customer service friendly and extremely kind

Prince is awesome! Great customer service. Very helpful and friendly. All my expectations were fulfilled. Definitely coming back!

Prince was amazing today, he was a great help!

The sales representative promised that my order would be delivered by Christmas Eve, he said several times it would be delivered by then. I even got a confirmation email saying it would be delivered on Christmas Eve, now they’re saying they don’t deliver on Christmas Eve.

Prince was respectful and helped out me and my family! Thank You Prince

Awesome service today. Purchased a new bedroom set and Prince went above and beyond help us get what we needed. Definitely recommend his service

Prince was amazing! So helpful!

Prince was a great help. Thank you prince

Hector was very patient and professional. It was a pleasure doing business with him.

Prince was terrific!!! We got what we were looking for.

Hector Paco was very professional

Hector Paco was very generous and great help in finding what we needed.

Oscar Stevens was very nice, polite and attentive to our needs..Very happy with our overall experience 😀 👍

Hector was so polite and helpful in helping us to pick out a wonderful recliner, and knowledgeable.

Prince did a great job helping us out today. I highly recommend asking for him.

Sales Associate Oscar Stevens is exceptional. His knowledge and expertise helped me make the perfect choice for my home. Thank You Oscar!!!!

(Translated by Google) Héctor Paco super recommended and very kind (Original) Héctor Paco súper recomendable y muy amable

Absolutely never purchase a protection plan from Ashley Home Furnishings!!! They do not provide the most minor assistance as promised and paid for. Can't imagine receiving help if a recliner motor goes out or fabric wears prematurely. We have wasted so much time following the claim instructions and answering the same questions over and over, resulting in NO response and NO assistance. AGAIN, never purchase Ashley's phoney protection plan!!!

Love the wide selection and overall quality of the furniture available but the best is the service provided. You walk in the door and are quickly greeted and shown around the showroom. We were blessed to have Oscar Stevens as our Sales Associate. He was extremely helpful in getting us the best deal possible and showing us a variety of pieces that would fit our needs. We highly recommend Ashley’s Homestore in Green Valley…be sure to see Oscar when you go in!

We had a wonderful day shopping with Hector today. He was very helpful and was able to give us a military discount on top of any sales. I highly recommend shopping at Ashley furniture.

Robert and Prince really helped out our family today. We appreciate everything they have done for us. Thank you!!!

Hector Paco great salesman

Prince was great today!!

Had a wonderful experience

Oscar showed us many different types of tables, and we finally chose the perfect one. Thank you, Oscar, for your knowledge and kindness!

Prince was amazing!!

Prince was a great salesman

Thank you Oscar for your guidance and patience. We have bought several items in the past and have always worked with Oscar and will continue to do so. He is amazing to work with.

Had awesome experience today! Great customer service provided by Hector Paco! Would definitely recommended! Will definitely come back!

Prince is the go to!!!! Ask for Prince. Very professional and great guy all around.

It was a pleasure working with prince today. Patient and knowledgeable.

Worked with Prince today looking for a new mattress. He made it so easy for me! I'm extremely pleased with my purchase. Very informative.

Great assistance from Hector Paco. Very helpful and quick to get us what we were looking for. 10/10 would return for his help.

Joel is one of the sales agents at the Green Valley location and his service was excellent . He walked us through the whole process of our purchase and was very patient and helpful while we were looking around. He went above and beyond with an amazing attitude. Can’t wait for our new furniture to arrive.

Prince is the guy to go too.

Prince was very knowledgeable and it was a pleasure working with him. Amazing customer service and funny.

It was a pleasure working with Prince today. Amazing Service! Thank You Prince!

Prince and Susan have both been a pleasure to work with.

Prince was very attentive, knowledgeable, and helpful! He ensured we knew our options, what we were buying, and didn’t rush us. He allowed us to take our time to make sure we were making the right choice for our home! Thank you!

I definitely recommend working with Prince. He was patient and found us exactly what we needed.

Joel was a great!!!

It was a pleasure working with Prince today. He is really informative and made sure we got the best price and financing terms for me and my family. Thank You Prince!

Hector did an excellent job helping us find the items we needed for our home. He was very patient and let us take time to consider different options. He was very personable. I would recommend him if you are looking for something to purchase at the Ashley store in Green Valley, Arizona. We purchased a sofa bed, a side table, and a swivel chair. All worked out perfectly and were delivered as promised.

Sissy was great and knows her inventory. She help us find exactly what we wanted. Thanks

Sissy was so helpful and fun to work with! She helped me buy a sofa and loveseat and made sure I got the best deal on what I needed. Would absolutely return here based on this experience!

Hector, great service.

Prince was informative, friendly, and extremely helpful!! Great experience. Thanks 👑prince

Great service, see Nate he was very helpful and very pleasant. He explained everything to us and he's a good person. Thank you Nate your 👍

Love our couches! Prince was so helpful, walked us thru the whole process. We will be coming back to see him for my purchases!!

Hector P was very professional, answered our questions with knowledge and patience. I especially appreciated his non-pushy sales approach and candor. We stopped by in the morning to look at a couch and a love seat, and returned in the afternoon to purchase. We have purchased quite a few pieces of furniture at Ashley, and are very happy with them. Go talk to Hector! You won’t be disappointed.

Excellent service! Was incredibly patient with my mom and I as we decided what we liked. Oscar was amazing.

Hector Paco great customer service, very attentive to one’s needs, and not pushy at all.

Nate is awesome, not only is he knowledgeable about the products but also regarding store policy. He saved me and my friend a lot of money on our transactions. Nate is my recommendation to anyone planning to shop at Ashley’s.

Had a fabulous experience at Ashley Furniture in Green Valley, AZ. Thnak you to Prince for making this so easy and enjoyable!

Great service- Prince

We had great service at Ashley. Oscar was a great sales associate. Very nice and easy to talk to.

Chris was patient and took time to thoroughly answer questions. Part of the product was in store so putting together the options took time. No pressure and pricing straightforward! Ask for Chris!

Oscar Humberto was awesome to work with. So polite and knowledgeable. Made the process easy!

My husband and I went in to Ashley furniture today at Duval mine road looking for some specific pieces that we needed and we ended up speaking with Nate, who sold us what we needed without any pressure. He was so honest and helpful. He was a true pleasure to work with if you need any furniture this is the store for you and look for Nate C. Thank you, Nate Nicole and Harold Busboom

Susana M excellent customer service!

Great experience working with Prince today the store was busy but he was really efficient and attentive. I highly recommend him.

Prince was great! He helped me with my questions and found me the perfect living room set.

Very nice customer service! Oscar was very helpful.

Prince was really patient and extremely knowledgeable. We were looking at mattress and he was able to answer all of our questions. We will definitely be back to see him.

Prince was very informative, helpful and courteous. Recommend highly.

We worked with Nate. He was very helpful and knowledgeable. I highly recommend giving him a visit. If you’re looking for furniture

Excellent service Joel!!!:)

Excelent service for Joel

Hector Paco was a delight and very helpful finding stuff within my budget

A beautiful store. Items are displayed well. Black Friday offers promotional incentives. Joel was knowledgeable, professional and and supportive of my considerations during the buying process.

Oscar Steven’s is fantastic! It was a pleasure doing business with him. He is so kind and helpful

Hector is a true professional. Thank you for your help.

Excellent customer service by Mr. Hector Paco.

(Translated by Google) Pedro was very kind to us and took good care of us. (Original) Pedro fue muy amable con nosotros y nos atendio muy bien

Great service, kind, and prompt service.

Prince was excellent! He helped us find the perfect living room set!

Susan was helpful!

Jimmy and Oscar were great in helping me place an order. It was fast and easy. I was also able to take advantage of promotion deals which was great!

Susan did an outstanding job and she took the time to explain all the promotions and benefits with the purchase.

(Translated by Google) Excellent (Original) Excelente

Excellent service provided by Mr. Oscar Stevens

(Translated by Google) Hector Paco was very excellent! (Original) Hector paco era muy exelente!

Hector gave us Great service , helpful and professional and personable . Easy to work with and didn’t make us feel pressured .

Bait and switch if you ask me.

(Translated by Google) Very good service!!! Hector Paco (Original) Muy buen servicio!!! Hector paco.

Héctor Paco was very helpful

Oscar was nice to work with and low pressure. Helped me find what I needed

Hector Paco was fantastic to work with! He greeted us warmly, listened to our needs, and helped us find pieces that fit my style and budget. His product knowledge was top-notch, and I never felt rushed or pressured. Thanks to him, my space looks amazing, and the shopping experience was smooth and enjoyable. Highly recommend!”

Hector was thorough, patient, and very helpful in buying new furniture for our new home. Process was easy and awesome quality.

Sissy did a wonderful job and was very helpful.

Susan M. was very nice and helped us find a sofa bed, it was all a quick and easy process

Joel Valenzuela

Hector paco, was an excellent salesman

Our family's experience was worming as we walked in as well as friendly we would recommend Ashly anyday

We are very please with our sales person Joel Valenzeula. He was patient and very polite. Also very helpful.

Joel V was super helpful in purchasing a living room and dining set! It all was smooth easy and hassle free! He was very patient and was happy to show us the different types of couches and dining tables!

Oscar was very helpful in making a decision on a table. He made the process very smooth and easy. Definitely would recommend him if your looking to get new furniture for your home

Oscar was very patient with us and helped us pick the right furniture

Susan M helped us with the purchase of a dining room table and chairs. It was a pleasure working with her. We never felt pressured to buy more than what we wanted. Im going to ask for her next time I need furniture.

Nice selection of affordable, modern options. Susan was flexible in finding the right combination of furniture in the colors and styles we were looking for. Susan M was kind and helpful. The only down side is the mandatory delivery fee, no option to pick up new items yourself.

Nate C was super helpful, friendly, and knowledgeable. There was no pressure and we had a great experience buying our furniture. Definitely five stars out of five stars.

We got our furnitures for our new home from this store and Susan has been very helpful. It took us a long time to decide but she’s been awesome and great! Very accommodating and understanding on what we really like. She only wants her customers to be happy with their furnitures!👍🏻

Joel valenzuela

Joel Valenzuela

Hector has always been a great customer service representative

Sissy helped us select the perfect dining room set as well as living room set. She was patient and thorough will all of the details.

Sissy was very helpful and we found what we were looking for.

Hector was amazing! Great customer service... had our best interest at heart! Thank you so much for the lovely experience and fast and easy transaction! Ask for Hector!

I had an exceptional experience at Ashley's Furniture thanks to the outstanding assistance from Mr. Paco. He was knowledgeable, friendly, and went above and beyond to help me find the perfect piece of furniture for my needs. His expertise and patience made the entire process seamless and enjoyable. He took the time to answer all my questions, provided great recommendations, and ensured that I was completely satisfied with my purchase. I highly recommend Mr. Paco and Ashley's Furniture to anyone looking for excellent customer service and quality furniture. Five stars and well done!

(Translated by Google) Hector Paco was great (Original) Héctor Paco was great

If I could give the zero stars I would. I bought their "premium" protection plan. When I filed a claim, they said the furniture I bought from them wasn't made at Ashley's so it wasn't covered under the plan I bought! OMG! Why did they sell me the plan in the first place if it wasn't covered!!! Taking them to court. Worst company ever to buy furniture from.

Joel Valenzuela was very helpful

Nate is amazing!! He helped me find exactly what I wanted and made sure I understood everything about my purchase. Thank you Nate!!

Great customer service from Hector Paco Jr.

Purchased sofas, coffee/end tables, and bed from this store. Nicki did a great job recommending pieces, esp. with the bed, and customer service was good. The main downside was that the bed frame took nearly 2 1/2 months to deliver, so be prepared to wait especially for more popular items. (Granted, I won't fault this particular location)

Oscar Stevens was amazing ! Very helpful and very patient so happy with my purchase thank you so much!

Mr Paco was very helpful and very knowledgeable. Everytime we come we ask for him and helps us with a smile on his face. Thank you

Prince was marvelous.

Prince was terrific. Very professional

Chris did an amazing job and was fast to help us find what we came in looking for!

Nate was very helpful without being pushy, he was very professional. He made our purchase very easy . Thank you again Nate.

Went over to the Green Valley store to look at a new bed and walked out with a great buy. Susan was really helpful in walking us through all the options. Would definitely recommend taking a look at what these folks have to offer. I know we’ll make it the first stop next time we need furniture.

When we walked in the front door Oscar Steven’s was really nice and attentive. He helped us find what we were looking for and he was also really kind when communicating and showing us the prices. His a really good seller as well as a helpful and kind man.

Was pleasure working with Prince today

Hector was great

Prince was very knowledgeable and patient with us. He took the time to understand our needs and spectations, highly recommended.

Susan M was amazing she made my shopping experience great.

Hector was so wonderful to work with. He kept track of items we liked, which made it easier at checkout time.

Héctor Paco has always been a great salesman for years we have liked dealing with him because he knows his product and he’s professional and courteous

Oscar H. Stevens II was extremely helpful and professional

Hector did a awesome job.

Hector is a great employee. Helpful, patient, and gives good advise. Thank you!!

Héctor was great, very helpful and knowledgeable. Will be back again!!!

On two different days last week, we shopped for furniture for our new home. Hector Paco worked with us in finding just the right items on the first visit and his service was so good we waited for him on the second visit. He made sure we got the best deal available and was very pleasant to work with. The store in Green Valley was also fabulous - the nicest one we have been in.

Susan was great! Greeted me at the entrance explained what specials the store had. Gave me space to look around and when I was ready she helped me out with everything! Great service from Susan. As a customer I like that she explained but was not over me while I looked around. When k was ready she did what was needed and I got what I came for. Thank you Susan!!

Chris was wonderful. Showed us everything we asked for and matched us with furniture that med our needs.

Awesome

The customer service was amazing, Chris and Oscar helped us find what we needed. We recommend coming here to find your furniture for your home.

Joel was a big help today with finding all the furniture we needed for my family! He knew all the little details about the furniture. 10/10 recommend!! Thank you

Joel is fantastic

Susan M was great I loved having her attend me she made my shopping experience more than great.

Oscar was very understanding of my needs and my budget. He was professional I would recommend him Oscar Steven's

I’ve been to this Ashley’s several times in the past years, on this specific occasion, we went in to look for a new couch set. We were greeted by a nice young man, very professional and polite. He also spoke Spanish which was a plus for my mom. We were able to take our time and look around without feeling followed or pressured. He did make himself available incase we had any questions. My mom was able to find the couches she liked, which I pictured below. Looking forward to future visits. Thank you. Room for improvement: nothing to add here

Mr Hector is very professional

Prince was great to work with.

Love the attention to detail that Chris has when it come to know what we are asking for. Great place overall.

Oscar Stevens was very professional and knowledgeable about the furniture we were looking for and was very helpful. We are very pleased! Thank you Oscar.

Prince did an excellent job assisting me with my purchase. I would highly recommend working with him.

Ashley store Prince was extremely helpful during our search for a King mattress and platform bed. We feel totally satisfied with our ultimate selection.

Prince was very knowledgeable and personable. Highly recommend anyone to seek him out in the store.

We paid $2000 for a dining set. We received a broken chair that was literally taped back together. I noticed a piece of tape on the leg. Thinking it was left over from packaging, I pulled it off. A large chunk of the chair leg came off with it. I called service and asked for a new chair. I was told they have to try to fix it first. I didn’t purchase a broken or repaired chair. I purchased a brand new chair. Another chair has screws that keep falling out of it. This will be the second time service has to come and put screws back in. I’m assuming they’re stripped as they used an impact drill to rush through assembly. This is the second time Ashley’s delivery men have delivered damaged products to us and tried to cover it up. I find it shady and dishonest. No one has integrity anymore.

Oscar Stevens has the best customer service and a great salesman! Very friendly, kind and reliable! I highly recommend!!! Go see Oscar Stevens in green valley az!

Really good service oscar was very helpful

Go see Cayla and Reggie at Ashley furniture in green valley for all your home needs! Cayla really took her time with us and was very attentive while we shopped around the store looking for couches, answered all of our questions and made sure we got everything we wanted. Thank you Cayla and Reggie for going above and beyond for us

(Translated by Google) Very happy with my purchase Oscar Stevens treated us very well, he showed me all the bedroom options and told us about the offers and I loved the bedroom, excellent service, he is a very kind person with all clients (Original) Muy contenta con mi compra Oscar Stevens nos atendiò muy bien me enseñò todas las opciones de recamaras y nos dijo de las ofertas y me encantò la recamar, exelente servicio es una persona muy amable con todas los clientes

It's a great experience with Oscar Stevens super professional and great person

Hector was awesome!! Great customer service, very helpful. Found a dining room table I love and excited to see it in my house.

Prince was fantastic. He was so helpful, was able to lead us to exactly what would work for our family and was no pressure. I highly recommend working with him if you decide to shop with Ashley.

Wonderful, Prince took good care of us!

Susan provided great service, product knowledge and enthusiasm!

They have a great service…Hector sales rep. Is a great person. Than you Hector..

Joel was a very good help in our furniture decision.

Hector was wonderful!! He really took his time to make sure we got what we wanted!!

Prince Mills was awesome very friendly and very informative.

Chris was so informative & did a great job in helping us.

Héctor Paco was so helpful I will recommend him 100%

Robert was very helpful, patient and polite. Highly recommend Ashley’s furniture.

I had a good experience shopping at Ashley, first off they are no longer affiliated with Sam Levitz so that’s a huge plus. My funiture will arrive in a timely manner instead of the months it took before with SL. I got what I wanted at pretty reasonable prices And my sales lady, Cayla (with a C) was extremely helpful, knowledgeable and friendly. Even with how indecisive I was she kept her patience. Definitely a good experience and I’m happy with my purchase. Would do business here again.

Chris Sylvester was a pleasure to work with. Very knowledgeable and patient.

Susan M. She takes care of us, she is very king and helpful.

Did a wonderful job helping me get what I needed his name is Chris

Very friendly and patient great customer service!

Oscar muchas gracias por ayudarnos! Te portastes al million! Oscar Stevens, thank you for you help in our purchase to our dining and livingroom sets! Thank you again😁

Just bought a table and living room set from Oscar. Had a great experience. Highly recommend.

Prince is a very detailed, knowledgeable & pleasant salesperson I have the privilege to work with. He listens & is not pushy. I appreciated his professionalism. The power reclining sofa is exactly what I was looking for. I highly recommend him at Ashley Furniture Store in GreenValley.

Pedro was knowledgable, patient, and a pleasure to work with.

Oscar was very nice and helpful. Would shop there again.

Robert Linse. He is a great salesman. Good representative of the company. He is knowledgeable and understanding of what we needed. He was not a high pressure salesman. Enjoyed our time with him.

Robert Linse was very friendly, knowledgeable with the product and overall put my husband and I at ease with the choice we made without pressure salesmanship. Definitely will be back for our next furniture purchase!

Joel at Ashley's in Greem Valley, AZ is an awesome salesman. He was attentive and very helpful. I highly recommend him if you shop there.

Prince was so amazing!!! He was patient, funny and kind!!!

Prince did an awesome job. We really appreciate him!!!

Excellent service by Prince

We were so pleased with the patience and good service we received from Joe Valenzuela while shopping for a new loveseat at Ashley's in Green Valley. Joe really knew the products we looked at, and was clear on quality, future service and delivery. Thanks Joe for your help.

Excellent customer service by Hector Paco

(Translated by Google) Cristóbal Silvester treated me excellently (Original) Cristóbal Silvester me atendió excelente

Carlos Stevens was so easy to work with! He made purchasing our bedroom set easy and painless! We will be back!

Robert helped us get a super comfy couch for today’s Labor Day sale!! He was very helpful and awesome and gave us a great deal!

Hector is very knowledgeable about the furniture. He was able to answer all of our questions. Thank you, Hector!!

Amazing customer service from Hector Paco! Knowledgeable and very helpful to all customers!

Prince, helped me today to buy my first bed! he’s great, 100% recommend!

Great service from Prince

Robert Linse was nice and helpful in purchasing my couch.

Oscar was a wonderful person he helped a lot and was with us in the procese of everything

Robert Linse and Martin Miranda were very informative and nice. Representatives like this will make me return to Ashley in the future!! Thank you both!!

Oscar H Stevens is the best salesman that we have ever worked with. He is very knowledgeable about all the products that Ashley has to offer and after talking with him knows exactly what you are looking for. He is very through, efficient and professional. I would highly recommend Oscar.

Hector helped us find a complete bedroom set for our teenager. He was patient and knowledgeable.

Amazing Service and amazing experience with Oscar Stevens! Definitely will come back!

Héctor was a huge help! He made the process quick and easy. Highly recommend working with him!

Mr. Hector Paco was extremely helpful and very kind. He guided me in purchasing a gorgeous bedroom set. His professionalism was great appreciated. I highly recommend looking for him when shopping at the Green Valley Ashley’s.

EPIC: Speak with ROBERT at the Sahuarita store won't bullish** you. Previous leadership role at Sam Levits, demoted moving to Ashley's. Please give this man a leadership role, clearly the child boss in charge is running a toy store. ROBERT has INTEGRITY (Rare), speak to him. Cares that you get the right product. Thank you for a positive experience.

Prince was a great help! Super patient and knew the products well- I highly recommend

Prince is very nice , and helpful, I would recommend him to My family friends.

Joel did a great job helping us pick out a new couch and matching our existing bedroom set with side tables.

Prince was very helpful while we decided what we wanted. He showed us several options & what pieces match. I recommend asking for Prince.

Outstanding service. Put my name in there. Robert helped me through the entire process and was patient when we couldn’t figure out what it was. We really wanted. He helped us get it done.

Hector was great. He is knowledgeable about the company, their policies and the history. He was easy going, nice and a joy to work with.

Oscar Stevens is terrific and is the best to help you pick out exactly what you need to make your house a home.

Hector Pablo it's very knowledgeable and was a pleasure to work with. Truly, I'd recommend him your go to guy if you happen to stop by Ashley's.

(Translated by Google) Hector Paco Jr (Original) Héctor Paco Jr

Prince provided excellent customer service. He was very knowledgeable and a joy to work with.

Very happy with Mr. Hector Paco service.

We received excellent customer service from Mr. Hector Paco.

(Translated by Google) Oscar Stevens was very kind and took great care of us. My furniture is beautiful. (Original) Oscar Stevens muy amabale y nos atendió muy bien. Mis muebles están hermosos.

Susan was great

Great service recommend ceyla was so much help and patient and even though we lasted 4 hours she walked through the whole store with us and explained everything thank you CEYLA...

Joel Valenzuela, was very helpful. Great job

Great Customer Service , been our sales Go To For Many many Years Hector Paco

Buying a bedroom set for our partially cooperative teenage son. Chris was very attentive, helpful, and more than willing to answer our questions (along with putting up with our hemming and hawing). Overall an excellent experience.

Chris S. was sooo helpful! Very pleasant and personable! I will be back to by a living room set from him!

Prince was super helpful fast and friendly, great experience!

Worked with Prince on our bed room set and he made it simple and fast!!

Hector paco was a great help!

My salesman was very professional and knowledgeable about the item I purchased.

(Translated by Google) Hector Paco (Original) Héctor Paco

Prince was great assisting us with our recliner purchase today

I found a couch and chair that I love. Susan and Prince did a great job helping me.

We worked with Prince today and have never had such a positive experience shopping for furniture for our home. He was so thorough and patient with me while I was deciding exactly what I want. Thank you Prince. You are a PRINCE!

We just moved to Green Valley and we’re in need of some furniture. Walked into Ashley Furniture store in Green Valley and had the pleasure of meeting sales associate Nicki Muncy. Nicki took the time to help us in our search for specific furniture items, helping us in color choices and styles. She made us feel welcomed and went above and beyond to help us find exactly what we needed. Her enthusiasm and knowledge made our purchases a lot easier. Thanks Nicki!

If I could give 0 stars I would. Absolutely horrible customer service. Opened a credit card to take advantage of no interest for 1 year and was charged TRIPLE what we were originally charged in the store. I have been emailing and calling for 2 weeks and it still has not been resolved, leaving this credit card with a negative balance which it definitely does NOT have and affecting my credit score. I have asked to speak with management and just get thrown around with excuses as to why they can’t talk. They also delivered to a house we didn’t even own or occupy yet and didn’t let us know it was delivered and only half of our couch was delivered so I went to pick the other half up because I was told by 2 different people that it was at a warehouse in Phoenix just to get 1 hour into the 2 hour drive and say that the items I was coming to get were still in California….

Working with Prince is always a pleasure! He always makes sure I'm getting the best deals on my furniture and accessories!

I was shopping for a new bedroom set and mattress and had the pleasure of being assisted by Mr. Prince. My set looks amazing in my room and I am very pleased with the mattress he helped me pick out. He really knows his stuff. Furniture shopping is usually stressful for me but he made it easy and pleasant. Thank You Prince! I will be back!

Thank You Prince! I spent so much time looking for a pillow that works for me and I finally got it! I appreciate you!

Thanks Cristobal

I have a older model of the tempurpedic mattresses and it's been great! It's almost time for a new one and I have been working with Prince through this process. I must admit, he is extremely knowledgeable about new mattress products and features. I recommend him to anyone thinking about improving their sleep.

I'm a warm sleeper and I was looking for bedding that would help me stay cool in the hot summers of Arizona. Prince found me exactly what I needed quickly and efficiently!

Prince has been an amazing help thus far! Even though I'm not ready to refurnish my home, I can call him at anytime with any questions about products. He's very patient and I can tell he'll make the process as easy as possible when the time comes.

Had an awesome experience!! Robert was incredibly patient and super helpful!

Hector Paco was great! Was very attentive and very accommodating. Highly recommend seeing him if you’re looking to buy furniture.

Joel was amazing!! Made our transaction so easy. Joel was very professional and knowledgeable. Thank you Nikki and Patricia

Prince,was very friendly did everything possible to help us with our purchase he did an amazing job!

Hector was absolutely brilliant! We are so grateful that he greeted us. He allowed us to roam around without pressure. He was very knowledgeable! We ended up getting more than expected and are just so happy with our new furniture.

Oscar showed us the 3 min experience with the tempura pedic mattress and it was really nice

Hector Paco is a great sales person make sure you ask for him.

Pedro demonstrated remarkable kindness and patience, dedicating ample time to guarantee that all options remained within budgetary constraints, while also demonstrating a comprehensive understanding of the furniture industry.

Great experience and fantastic customer service

Great sales team sold us two new bed!

Robert was wonderful. We got a couch and a bed frame. A++. Won’t deal with anyone else going forward.

Hector Paco best sales man! Great help.

Oscar was very friendly and made sure to answer any questions we had!

Oscar was very informative! The swivel chairs were my favorite!

Joel was amazing!!

Pedro Enriquez was extremely helpful! He was so patient and answered all our questions without pressure. We are very happy with the sectional that we picked out!

Sales pearson hector paco was helpful courteous answered every question we had. My mom and dad have been coming to him for a few years and recommended me to him will be coming back with any other furnishing needs in the future

Nicki was outstanding. She was very attentive and welcoming. Very understanding when we needed time to think about and get adjusted to our decision to buy a couch.

Great service Robert took care of us fast

Great service. Joel was friendly and knowledgeable

Staff was very friendly and helpful. Store was calm and clean and withdrew inspiration. Would recommend! 👍

Last Saturday went ashley furniture at green valley for living room furniture sales associate Hector Paco was so helpful in choosing our furniture! Honesty made everything so pleasant!excellent service! Thank you hector

Pedro was helpful throughout the process of choosing sectional couches.

(Translated by Google) Very very excellent, very attentive, very patient, he helped us a lot to be able to choose our best option. Thank you very much Chris (Original) Muy muy excelente, muy atento, muy paciente, nos ayudó mucho para poder escoger nuestra mejor opción. Muchas gracias Cris

Joel , good job!!

Pedro was friendly and helpful! Thank you for helping our family find our family room couch

Robert was so welcoming and patient as soon as we walked into the store, my overall experience was great!!!

Prince was very helpful and delighted to work with. He answered all our questions and was very professional.

I would give Cullan more stars than just 5! Very helpful, knowledgeable, took his time helping me and explained every detail, very professional and friendly !

Great service! Hector Paco was extremely patient and helpful.

Cayla Hakin provided us with such great customer service, friendly and willing to help us find the right furniture and price point we were looking for. Although we were not able to purchase today she was still very friendly and understanding. Thank you Cayla!

Robert Linse helped us choose the perfect piece for our small condo! The store has a great selection to choose from and the purchasing process was fast and easy.

Mr. Hector Paco Jr. was very helpful.

Odessa is a great associate. Very knowledgeable and showed me lots of products so I could make the perfect choice. GREAT JOB!!

I had a great experience shopping for my couch. Robert Linse is a great sale representative!

Prince was an amazing salesman very helpful. I would definitely be coming back.

Oscar was so patient with me. Very helpful. I will buy from him in the future.

Chris was polite, informative, knowledgeable and patient with us while my wife made her decision on our new couch.

(Translated by Google) Excellent seller Oscar Humberto!!! Excellent service (Original) Excelente vendedor Oscar Humberto !!! Excelente servicio

Nichi Muncy was awesome, she was very professional and fast, we were in and out which was great!

Oscar at Ashley Store was amazing. He helped us right away, he gave us all the information we need for our purchase. He was very kind and friendly. We will definitely be doing business with him in the future. Thank you Oscar 😁

I just had so much fun. I went to the new remodeled Ashley store in Green Valley. And there I met Hector. I told him I need a sofa and swivel chair and he led me to lots of beautiful furniture. But then there it was my new sofa and chair. He let me take a cushion home to check how the color was in my living room and I was back to the store for him to write up the order in 15 minutes. It’s perfect just as Hector knew it would be. Then he said delivery is in only 6 days. Hooray!!! My huge thanks to Hector and Ashley . Thank you for brightening my day.

My representative was beyond knowledgeable and his customer service was over the top. Robert to be a new rep has the skills to sell me anything. He was so nice and he made my visit more than welcoming. Ladies and gentlemen get to Ashley furniture in Green Valley and make sure you ask for Robert. He will take care of your wants and needs. Thanks Ashley!! I’ll see you in a few months. CoCo

Great sales staff not pushy and very helpful ask for Robert Linse he was great!😁😁

Robert Linse is very professional and provides great service.He is able to accommodate to your needs.

Joel was great assisting us today! We purchased a whole set of living room furniture.

Great selection of styles in furniture in their beautiful gallery showroom. Mattress rest test area has a wide variety of comfort selections and they carry the new Tempurpedic Luxe Breeze line with Smart Adjustable bases. Professional and courteous.

Excellent customer service from Mr. Paco. Very happy with our purchase!

Hector is knowledgeable and patient and precise. Thanks Hector!

Was able to walk away with the perfect couch. Odessa, who worked with us through the closing and buying process was a huge help and was a pleasure to work with!!

Héctor Paco was our sales representative. We were very satisfied and happy with his customer service and he answered every question we had.

We were looking for reclining sofas for awhile know and decided to stop here and greeted nicely by Hector Paco and showed us what we were interested in and found the perfect sofas and Hector Paco very helpful throughout the process, Thank you Francisco and Denise Munoz

Oskar Stevens was very helpful and knowledgeable. Definitely recommend that you ask for him!

(Translated by Google) Cullan Cornelisse very good service and I absolutely recommend it (Original) Cullan Cornelisse muy buena atencion y lo recomiendo absolutamente

Pedro E. Gave me the best experience possible really helped me with what I was looking for and opened my eyes to even better options making the transaction nice and smooth!!

Worked with Pedro who was extremely helpful. Answered all may questions and may my overall experience enjoyable.

I want to thank Chris Sylvester for help me a lot today at the store very professional and attentive

(Translated by Google) Happy I found a room that fits my space... Mr. Héctor Pako treated me very kindly. (Original) Contenta encontré una sala que queda a la medida de mi espacio ...me atendió muy amable el señor Héctor Pako

Chris was very helpful, it’s a nice guy

Thank you Prince for helping me order the new recliner. Your friendliness made my visit to Ashley’s much easier. I also enjoyed your demonstration of the mattress!

Walked in looking for a new bed, the experience was amazing, Susan made it stress free and affordable, she did everything she could to help us stay within our budget and made sure we were happy with our purchase. Very knowledgeable and explained the entire process from start to finish. Thank You.

Salesman Hector Paco was great! He answered all of our questions, but never pressured us to make a decision.

Excellent customer service Hector Paco

Cayla was our sales person and we could not have been more pleased with her. Cayla was efficient , very pleasant, and well organized !

Chris handled all our questions and helped us with everything. Thanks Chris!!

Odessa was so nice and friendly. My family and I took home a sofa and mattress & couldn’t have done it without her help! Thanks to her again for the excellent service.

Prince is an awesome salesperson!

Awesome guy very helpful

Susan was very patient and helpful

Chris was amazing! Thank you so much for all your help!

Héctor Paco has provided excellent service and has been very professional and courteous. Great representative for your store.

Great experience. Our sales rep Nicole Muncy was very helpful in our purchase of new mattresses.

Robert is a very kind person and very friendly, his information help us in our purchase! Yesterday Robert was not honest to me- he added a 5 year protection plan without telling me. So here I’m a day later retracting what I said yesterday. Be careful when they don’t explain anything.

Chris was very helpful and made our furniture purchase a smooth process. We had a great experience shopping at Ashley in Green Valley.

Chris had excellent customer service. Very nice and straight to the point with some humor. He was able to help all of my needs with helpful discounts. I highly recommend him.

Amazing service provided by Prince. Thank you!!

Very profesional and amazing service provided by Prince.

The personnel were very friendly before the door finished closing behind us. Very polite and informative without the obligation to purchase.

Sales Associate, Hector Paco was very attentive and professional. His experience is impressive! Listens to detail and needs of his customer. We are so thankful for all his help. We are very happy with our purchase!!!

Hector was very helpful and patient while my kids and I were indecisive. Appreciate his kindness and friendly demeanor.

Héctor Paco was very helpful and nice!

Great experience

Susan was absolutely wonderful. She greeted us with a smile as we walked in. She made the whole worry of making stressful decisions a delight!

Excellent staff, very friendly and was greeted immediately, and very courteous (Susan M.).

Excellent costumer service, thanks very much to Hector P. Very nice person and very helpful.

I got the best shopping experience with Oscar Steven! I recommend him 100%

Helpful without being overbearing. Thank you so much. Ashley had just what I was looking for.

Very good customer services From mister Hector Paco Jr I will back soon

(Translated by Google) Very nice people (Original) Muy agradable personas

Don't spect the delivery the day they promes to be delivered. They can change the delivery date to any day they want with out letting the customer know.

Oscar helped up out and was extremely attentive. We were in and out within an hour.

Robert was amazing and super helpful! I purchased a whole new living room and dinning room! He helped me pick out everything I didn't know I wanted.

Very helpful and process was fast !!

Joel sat with us for a whole day as we went over items and not only then another 4 hours till we were satisfied. Joel is knowledgeable on what he is selling . Nate his manager worked along with him to make us happy. We will definitely be back to see Joel for future purchases.

Oscar was very Helpfull and friendly!

Nos atendio, Hector Paco ,quedando satisfecho por sus atenciones como sirempre.

Very knowledgeable

Oscar Steven's is goated as heck. He helped my family, and I find a bed for me, an amazing guy, and good service. Give this dude a raise, pls :)

Great experience, super helpful and friendly customer service @Prince

I visited Ashley home store with my wife on 6/8/24 in Green Valley Az we were blessed to have such an amazing sales associate name Prince he help us out so much an was knowledgeable in every thing he said an showed us my wife made a purchase an was happy with service he gave us will be back thank u prince for the time an hospitality’s u gave us thank u

Robert was exelent help if i could give more then 5 stars i would.

We had a great experience at the Green Valley store thanks to our sales rep Hector Paco. Very knowledgeable and a pleasure to work with! Found what we were looking for and no need to shop elsewhere.

We were very impressed with Hector’s experience and knowledge in all aspects of furniture. We will definitely call on Hector for further purchase in the future. His eye for understanding our likes and dislikes helped us choose the right furniture for our home.

Great experience with very helpful staff. We were helped by Robert, who took the time to understand our unique needs and answered every question patiently.

Robert was very helpful and knowledgeable. Recommend you see Robert when you visit the green valley Ashley store

Prince was very helpful. He answered all my questions regarding options and configurations for my sectional. Prince was friendly and professional!!

Robert was great. He’s new but He’s management material five stars

Chris was amazing!

Hector Paco helped us find everything for our house. He was very helpful and patience, we recommend him, great service. You would have a great experience with him.

Not all employees are deservent of a 5 star rating, but Robert is. I went in for a kitchen sideboard cabinet, but left with an entire living room set. Robert did the math and made the sale without pressure. Good energy and a great personality. Ask for Robert when you visit Ashley's.

Odessa was friendly from the first and extremely helpful. We found better than what we were looking for! Thank you. 😊

Oscar was professional and nice.

Oscar Steven’s was my sales representative and he was great. I had him a few years back and enjoyed working with him again.

Very pleasant to work with Hector Paco made experience enjoyable

Susan was great! Thanks for being fantastic. Best service ever!

Oscar was great!!

Sissy was very knowledgeable , friendly, and fun to work with!!!

Awesome and professional customer service by Hector Paco. Very calm and understanding. Enjoyed working with him.

Oscar Stevens respected my wife and myself during our purchase. Great service and savings.

Wonderful experience as per usual with Hector. Very helpful, very knowledgable

Hector paco service it's great

I worked with Prince today and it was a wonderful experience. He really helped me find a mattress that suits me.

Sissy was amazing! She was very helpful and very thorough with explaining all the features of our new mattress set! 😊

Great attention from Sissy..

Great service from Joel and Oscar! I would definitely recommend both of these guys very professional and friendly

We had a great shopping experience here at Ashley. Sissy was amazing at taking the time to explain everything and answer all of our questions. As well as helping us envision possibilities of what we could do with our living space with the furniture we liked!

Very helpful! She made everything easy

Prince is a great sales associate. Very patient and helpful. Glad we came to this store.

It was a pleasure to work with Robert Linse in the Green Valley, AZ store. He listened when I explained what I needed and my preferred styles, and was patient with me when I struggled to decide. He was very knowledgeable and didn’t try to upsell me, in fact he helped me understand the discount options. I’ll gladly ask for him the next time I need to buy furniture or accessories.

Very knowledgeable staff. Worked well together to help us find just what we needed.

Very helpful and knowledgeable about the furniture pieces we got. We saw several living room sets before deciding the one that fit our family of seven best. We are very satisfied with the customer service and recommend to seek Robert for your sales person. 👍

Brian was really helpful. He helped me find just what I wanted. I'll be coming back for future home furniture purchases.

Brian R. was an excellent salesman, he made our experience here easy and enjoyable since we walked through the door!

Thanks for the great service Cullan! Looking forward to enjoying our new furniture.

This location has poor service, they ignore you when there is a problem and don’t keep promises. They are great as long as you don’t have an issue or need help. We will never buy from them again and we have a lot more furniture to buy. Their loss in the end!!!!!

Héctor Paco gave us an excellent service!

Susana is the best sells person here!!! 🫰🏻

Our sales associate Cullan was so patient with us. Very professional, polite, and never pushy.

Sissy was pleasant, professional and helpful. She didn’t do a “hard sell”, she listened to what we wanted and made good suggestions. She was very familiar with the store and took us exactly where we wanted to look. She also let us know about sales and financing options that saved us money. Well done, Sissy-10/10 would shop with you again.

Clean well stocked store with friendly staff

We are very happy with Robert! He helped us save money and was very personal!! Definitely would come back and shop here!

(Translated by Google) Excellent attention from Cullan, he did not explain and attended very well. Congratulations. (Original) Excelente atención por parte de Cullan, no explicó y atendió muy bien. Felicidades.

Nate the manager will be the best man to help!!

Thank you Susan Miller very knowledgeable of your job. It was a pleasure!

Sissy was an amazing help while my fiance and I were purchasing our King mattress. She was patient, knowledgeable, and thorough… highly recommend :)

Pedro E. was amazing. So helpful and friendly. We found the perfect couch!! Thank you!!

Hector Paco Jr did an exceptional job in helping me find the right mattress.

(Translated by Google) Susana helped me, she is very nice, patient and gives you the best options that are best for you, excellent service (Original) Me atendió Susana, es muy agradable, paciente y te da las mejores opciones que son mejor para ti excelente servicio

The customer service was excellent. Joel V. was very knowledgeable, friendly and helpful

Brian was so.patient with two elderly clients. We will recommend him to our neighbors

Chris was so professionally kind and helpful in finding the perfect piece of furniture we were looking for.

Thank you Pedro. We appreciate your help with our bedroom set!

Great experience thanks

Cayla H was very welcoming, Helpful , I loved that she let me take my time and I didn’t feel at all pressured or rushed. She Also gave me suggestions and showed me couches she personally has in her home. I will definitely be coming back and buying with her again .

We had thr best experience at Ashley with Cayla. She was very helpful, provided great information and great customer service. We were very impressed.

We worked with Brian Ridgley and he helped us with our rug purchases. He was very friendly and knowledgeable. Highly recommend.

Brian was a great sales man, gave us lots of options and helped answer all our questions.

Very helpful and great customer service 👍

Sissy helped us out today with buying a couch! Matched a storage ottoman with our couch that wasn’t even part of the original set! Super helpful and friendly and knowledgeable! Looking to buy furniture go see sissy!!

Totally Enjoyed my extra with Oscar! Great person and will come back other pieces we talked about! Thank you so much Oscar

(Translated by Google) Excellent service provided by Young Joel Valenzuela… he has a very good job of convincing 🤜🏻 (Original) Excelente servio prestado por el Joven Joel Valenzuela…muy buena labor de convencimiento tiene 🤜🏻

Sissy was great! I walked out with a beautiful new sofa set in about an hour! Happy. :)

Hector was very helpful and patient. Thank you

Prince was very helpful and knowledgeable. Very pleasant experience.

The staff was professional and helpful. The employee that assisted me "Susan", I highly recommend. She adapted to my various requests, keeping customer service at the forefront of our interaction. Thank you!

Hector paco was wonderful and very helpful!!

Pedro E. greeted us as we entered the store and offered to help us in any way. We were allowed to search, and he checked back with us, and then he fully explained available stock, delivery options, and financing. He was very pleasant and helpful

Brian was excellent at explaining everything.

It was a great experience today. Unlike when it was Ashley/Levitz. We waited for over 2 months for delivery. Today, we were able to schedule within the next 10 days

Cayla was great, after three times in the store to finally decided on a bedroom set. She had lots of patience and was very friendly. We will definitely come back and work with her.

Brian helped us and was Amazing! Thank you for being so personable you made the process easy and we purchased exactly what we wanted.

I had the pleasure of being assisted by Juan Gomez during my recent visit to Ashley's Furniture in Sahuarita, AZ, and I must say, the experience was exceptional. Juan went above and beyond to help me find exactly what I was looking for. His knowledge of the products was impressive, and he took the time to understand my needs and preferences, ensuring I left the store satisfied with my purchase. Juan’s professionalism and friendly demeanor made the whole process seamless and enjoyable.

Prince was amazing. So personable and knowledgeable! And took his time. Never felt rushed. He knows his stuff. And listens to what you want. I will be coming back to him for more house attire! Thank you Prince!

Nicki and her boss Nate were awesome and were on point when helping us with our purchase. The new Ashley corporate management is on the right track. No more delivery issues either big plus!!!

Chris and Nicki were very helpful and enjoyed their help

Chris was great! Very helpful and knowledgeable!

He was of great help. Hector Paco was wonderful! Quick and easy!

Nikki was great!!!!

Cayla Hakim at the Green Valley Ashley store was very helpful and patient with my mother and I as we walked the store several times choosing a sofa and side chairs. We appreciated her help immensely!! Thank you Cayla 😊

Brian helped us and he was so kind and made the process so seamless!

We ordered a sofa and loveseat in January 2024. We received the sofa pretty quickly. There have been numerous delivery dates given and numerous cancellations provided for the loveseat. I received another call today that it's been moved back to May. They can't blame it on covid anymore. The store doesn't answer the phone so you have to physically go there to talk to someone. Are you going to make the match to my sofa? If not, quit stringing us along! Edit: I received the phone call today that we will not be receiving the loveseat at all! Apparently, Ashley sells sets but doesn't have to complete the set!

Sissy assisted us and walked us through every possible option for the criteria we were interested in for a sectional , rug and side tables. She was very patient and helped us imagine what could be done with the pieces in the store. She was very responsive and helpful via email also. I will be returning to work with her.

Joel down in Green Valley is the best! Very patient and he listens without being pushy! Look for him, you won't regret it! Thank you Joel!

Chris and Nicky were extremely helpful and they were very patience and product knowledgeable

Joel was great, he was very informative and patient during the process. He answered all our questions thoroughly.we will definitely recommend Joel to others.

Sissy goes beyond exceptional customer service. She was awesome helping is select furniture for our new home and will always be our go to.

Nicki was wonderful! Such a delight to work with. She made us feel so comfortable even though we most likely made her uncomfortable. She spent from opening hour into the afternoon walking us around the whole store in her heels, getting us all settled with our purchase, so thankful for her patience.

Great service, Joel really helped us out. After explaining what we were looking for he know exactly where to look and helped speed up the process !

Sissy was absolutely fantastic and a joy to work with. We will absolutely be coming back to work with her again.

Shooing with Ashley was a pure pleasure. Cullen was extremely helpful and knowledgeable he answered all of our questions and went the extra mile to ensure we were 100% satisfied. Would highly recommend Cullen for all your furniture needs.

Nicki was very attentive and patient, with me and my family. She was able to help us with our home furniture needs that best fit our budget

Susan is awesome! She is friendly and patient and knows her stuff! She is an asset to to your organization! I will tell all my friends to come here!

Amazing experience! Pedro was extremely helpful in helping my husband and I pick out furniture for our new home.

My husband and I came looking for furniture for our brand new home and Joel was able to make the process so smooth and fast for us! Highly recommend!

Cullan was very good attention and service.

Pedro was great!! Highly recommend! Very helpful and I will be back to work with him soon, thank!

Pedro was very friendly and helped us get a new bed fast and comfortably.

Absolutely the worst service in the world. I gave them one star because you can't post zero stars. Don't get me wrong, the sales person was amazing but don't give me delivery dates and not deliver. Horrible when it comes to inventory and promised delivery dates! If they don't resolve my issue by today I will cancel my order. So mad!

Great costumer service by Mr Oscar S. Thank you so much!

Chris was very helpful. If you come ask for Chris.

Worst delivery experience ever. Got an email with delivery date. Called in the morning to confirm. All the call center I was routed to (in the Philippines) could tell me was that I'd get a call 30 minutes prior to delivery. Waited 9 hours. Called again. Order wasn't on the truck. "Maybe they can reschedule in one month." What?? No manager available. Finally got a reschedule for tomorrow. We'll see what happens. This is $99 "No Hassle Delivery"

Joel helped us find exactly what we were looking for. It was a great experience!

Very knowledgeable & helpful.

Sissy was wonderful! She help us to buy our new living room furniture she was fenomenal she explain us all the features!!

Joel Valenzuela was amazing! Thank you for your patience with me!

Nicki Muncy was amazing from start to finish, very knowledgeable and extremely helpful. Beautiful personality!!👌 Marco A. Fuentes and Lupita Fuentes 04/14/2024

Oscar S. was great, very helpful

Oscar Stevens always greets us with a smile, a hug & the best customer service. Always so welcoming & goes above & beyond with everything that we may be looking for, We appreciate him so much! Thank You.

(Translated by Google) Excellent service and attention from Oscar (Original) Excelente servicio y atención de Óscar

We had such a great experience with Sissy, Sales Associate at Sahuarita location picking out furniture for our living room space. She took all the time we needed and demonstrated an extraordinary amount of patience, as we were unsure which direction we wanted to go. She was even able to take measurements from our living room and give us 3D model of how it would look.

Brian was very knowledgeable, great salesman. He found exactly what I wanted and just got my stuff delivered yesterday. I will definitely purchase more stuff soon.

Sales associate Hector Paco was awesome, he was very helpful and patient with us. We’re definitely coming back to buy the rest of our furniture. : Our bed was delivered on date that was promised. My wife and I love it.

Had a great experience! Oscar Steven’s was a great sales person and was very patient with small children. Will buy all my furniture here from now on.

(Translated by Google) Thank you very much Hector Paco!! Very professional as always 🥰🥰🥰🥰 (Original) Muchas gracias Héctor Paco!! Muy profesional como siempre 🥰🥰🥰🥰

Oscar is very good salesperson. Friendly, kind, knowledgeable and very patient.

Oscar Stevens is the best! Advice, purchases, exchanges...every thing is easy and understandable. We recommend him highly...

Ashley furniture store in Sahuarita is a truly welcoming and service oriented store. Specifically Mr. Oscar Stevens is very experienced and knows his furniture well. His suggestions not only beautified our home but saved us some precious cash in the process. Highly recommend Ashley and look for Oscar Stevens for all your furniture needs.

Calm. Cool and collective

(Translated by Google) Excellent service! Susana Miller is very attentive, knowledgeable about her work and the best thing is she is bilingual. (Original) Excelente servicio! Susana Miller muy atenta , conocedora de su trabajo y lo mejor es bilingüe.

Sales Associate, Susan Miller, provides excellent customer service. I'm very happy with my purchase and her guest service makes shopping a fun and good experience. She provides options and makes my shopping decision easier. Ashley you gave a great employee and she is an asset to the company!

(Translated by Google) Excellent service, I was assisted by Cullen, very friendly at all times, everything was very well explained and easy to understand. It was very easy and fast to make the purchase. (Original) Excelente servicio, fui atendida por Cullen, Muy amable en todo momento, todo muy bien explicado y facil de entender. Fue muy cencillo y rapido hacer la compra

Excelente servicio! Susana Miller muy atenta , conocedora de su trabajo y lo mejor es bilingüe.

Bad customer service called 20 times trying to solve problems did not get anywhere

Furniture is good, along with very nice sales people at Green Valley location. Bad review due to not being able to talk to anyone at the store over the phone.

I recently purchased furniture from Ashley for my entire home, a 3 bedroom, single story. The initial visit to the store was pleasant and the in-store associates were great. However from that point on, delivery of the items was a nightmare. I received conflicting information about the time and date of delivery, the items to be shipped were parceled into separate deliveries (very confusing), and the agents who called me were calling from Asia with mis-information. The call centers were so noisy I couldn't hear the agents clearly. It took three different deliveries, all occurring months after the original order was placed. I like the furniture, but I cannot, in good conscience recommend Ashley Furniture to anyone in the future.

I spent over an hour in this store and picked out some furniture to purchase. I asked the sales person, Susana Miller, about a sofa chaise and told her i wanted a sofa bed. She said that this particular sofa was a sofa bed. I went to raise the cushion to see the mattress and she said it wasn't there right now. I went back to that item a couple of times and lifted the chaise cushion to see how it could be a sofa bed. I purchased the items based on what Susana told me. The next day, I saw that same item in another store and realized there was no way it was a sofa bed. Now I though either Susana did not know her products or she was out right lying to me about it. 44 hours after I made this purchase, I tried calling the actual store three times and no one answered, just got a recording stating they were busy. Not a smart business practice. I called the customer service number for Ashley and spoke to a woman who tried to sell me something else. I told her NO, I wanted to cancel my order and I wanted my money back. Finally she said she cancelled the order and it would take 48-72 hours to see a refund. When this CS woman tried to call the store, she had no luck with anyone answering the phones. Finally after chatting with 4 different people and getting 2 case numbers and being told different things by different people and putting in a dispute with my credit card company, I received a refund on March 16, 2024. I will NOT shop at Ashley Furniture and I should have listened to the reviews I read.

Since Ashley split from Sam Levitz in Tucson, the furniture thats being offered has been refreshed with todays looks. It seems the store as a whole has been renovated (broadway & pantano)

I visited the showroom in February and had a very good experience. I paid for my bedroom furniture and scheduled a delivery date. A week later I was contacted by the Phoenix office. One of my items was on back order so I selected another date. A few days before the second delivery date i received a call concerning rescheduling because i never confirmed the delivery date? This has been so unnecessary! A month later i still do not have my bedroom furniture but Ashley Furniture has my money!!!! I will NEVER purchase anything from Ashley Furniture.

I purchased a bedroom set in mid February. Got an email on 2/20 and again on 3/5 stating I needed to be home on 3/8 for delivery. All seemed well, but no one came, when I called the representative stated those two emails were automated and that no delivery date has been set. I stayed home all day waiting, and had gotten no other emails. Very poor communication and customer service - STAY AWAY FROM ASHLEY! I am demanding compensation for my time or I am cancelling my order - Never to order from them again.

Worst experience I have ever had buying furniture. They told me we would have everything we ordered within 30 days. Over 4 months later before the order was completed. Terrible customer service from the manager of this store.

Very bad service I wanted to talk to the store all day and nobody answered the phone in the store. It’s too frustrate

I have purchased there in the past. They have been honest to me. However, their selection of recliner chairs right now is very poor.

Hans was great! Talked us through pricing and broke things down very well!

Sissy was amazing! She helped my family, she was knowledgeable, understanding and super attentive! We felt great with her !

Cayla was fantastic helping us through replacing our furniture. She gave weekly updates on when to expect delivery and she was truly an asset to the company! I am very grateful for her support.

We ordered 2 area rugs and a chair from the Green Valley store. The chair was delivered without the area rugs. I called and was told they were on backorder. We bought and paid for the rugs on December 29th. It is now February. I was also directed to contact the manufacturer via email. Really? Hey Oscar II salesman, you should have told us they were on back order. Awful customer service. I called and left a message for a 'manager'. Never received a return call. AVOID ASHLEY FURNITURE. THEY HAVE THE WORST CUSTOMER SERVICE EVER. **** I received a return email from the manufacturer after a few days. I was given the FedEx tracking numbers for the rugs. They were delivered on Feb 6th.

I went to visit this store to buy a mattress and the sales person Pedro Enriquez helped me a lot and with a very professional way guided me in finding the right one for me. I really liked his very nice personality and patience

Luckily we purchased the extended warranty on our previous furniture. After a bit working with Ashley, we were asked to come in and pick new furniture. Cayla was our fantastic sales person. We are very impressed with the entire process and we definitely recommend Ashley!!!

I highly recommend Oscar Stevens from Ashley’s Furniture. He was so helpful when we went in to buy a new bedroom set for our spare room. He made sure we got the mattress before our grandson came to visit, since there was a wait for the furniture itself. Once the furniture arrived, I was very pleased with the set I purchased. Thank you Oscar, I will definitely go back to Ashley’s Furniture.

We have bought a couch and a bed in the last month from Marissa. She’s amazing with updates and honest. She even checked in with us after our couch was delivered.

Been waiting 9 months for some furniture. Was finally told it would be delivered between 12 am to 4 pm so made arrangements to be at home at that time and surprise me with an email saying they are outside my house at 10 am and will be leaving if no one is at home in 15 minutes. Prior to this had to wait 5 months for a previous order and received it incomplete. Only get some excuse every time I call. Very disappointed

I was helped out by Joel, very knowledgeable and patient young man, will definitely be back when more renovations are needed!

We went in for 2 new mattresses, and left with 2 mattresses AND a complete bedroom set AND a new couch set!! Pedro did a phenomenal job with answering our questions and completing the paperwork in a jiff!!

i worked with Sissy today on finding a sectional for my living room. she was so helpful and steered me to several contenders. i found the perfect fit for my budget and space. i highly recommend the local Ashley store and sales associate Sissy. 2 thumbs up!

Great service from Jose! He had great knowledge of all the furniture I was interested in. He was easy to communicate with and easy going!

Pedro was the best! Great customer service from start to end. Thank you for your recommendations

Special thank you to James narssa at Ashley furniture for going above and beyond for my family and I. Thank you for your style recommendations and not being pushy with us. We will def be recommending friends and family to you and your store. Thank you

Excellent service once again from Oscar! Third time we have bought furniture from him and he is so friendly, knowledgeable and polite. Reasonably priced furniture with great selection.

Marissa was great! The dresser I was looking for was not on display but she was able to find one similar and measure it for me to make sure it would fit our needs.

We had such a great experience browsing today. Joel V was exceptionally knowledgeable and quick to answer any question we threw at him. Conspicuously professional! We can confidently recommend Joel to assist in making your house a home.

We Had Wonderful experience shopping here , i was very impressed with our salesperson Joel. V he was very courteous & professional , the entire process was easy & fun we felt like children in a candy store .. the staff here went above and beyond. Highly recommend

Joel Valenzuela was great help, understandable & patient. I will definitely be back. Thank you

I found exactly what I was looking for here at Ashley, thanks to the help of Pedro Enriquez . He made is easier to decide what was best for me and my home. I was confident in my sale and was excited to see how my new home would come together . I would recommend him time and time again to whoever is looking for help in building your new home.

My salesman Hector Paco was fabulous! He is very knowledgeable, professional and treats you with care! He listened to what I was looking for and he ended up picking the perfect couch set for me! I will definitely go back to him in near future, thank you Hector!!

Great customer service.

Linda was great to work with! She assisted in getting us exactly what we were looking for. I highly recommend seeing Linda for all your furniture needs.

What a great experience from the second we walked in the door. Oscar was very knowledgeable and after only a few moments he knew exactly what we were looking for. Our Third or Fourth time buying from Ashley. Never disappointed. Thx

The Salesperson Linda was very helpful & courteous.

Susan was Super helpful, I love her energy!

Linda was knowledgeable and helpful-I bought two end tables and pillows. Thank you for your service and help. Sincerely, Denise

Ordered two couches (on-line)on or around Black Friday. Delivery was delayed once but came today. They look good, delivery staff was great, couches comfortable. Couldn't be happier.

Everyone very nice. Will help you with what ever you need. Very knowledgeable about there products.

Yes Linda was very helpful , it was a good experience and I’m enjoying the furniture and you have a nice store !

Prices are great & great selection. Jose Guerrero my sales rep was awesome.

I'm extremely happy with my purchases. My salesman, Brian, has always been very helpful and patient!

If looking for that Special products / deals Ashley in Green Valley make sure to check them out first. ASK FOR Prince... Is the Man BEST Sale Perfessional went out of his way to explain pros and cons. on ALL the things they offer. How things are compared to others. Test it for yourself. He will be there ALL THE WAY. Above and Beyond Couldn't have done it without him.

Prince M. was very helpful, knowledgeable and patient. He was friendly with a great personality! I would highly recommend Prince if you are looking to buy furniture and/or a mattress. Ask for him if shopping at the GV location.

Consistently excellent service from Tedd. I recommend this store to my neighbors here at Rancho Sahuarita.

The service was excellent! Clerks were courteous,friendly and knowledgeable of all the features!

They had just what I was looking for and the salesman was wonderful

Have been updating the interior of our home, and needed new furniture. Ashley's is convenient and has a good selection. Cullan has been really helpful and cooperative, and will be our "go to" guy any time we visit Ashley's 😀

Experience with Jose Guerrero, has been great. Allowed me to shop and come to him when I was ready. Has kept me up to date on my order. Two to three month wait for order was the only downside.

Good quality but the rest of tye experience has been a nightmare . We purchased a bed in Nov. 2023 and to date never received what we paid for. Had to go to the store to puck up the last piece and its not what we ordered! Lot of lip service and terrible customer service. !!! That's my story and I'm sticking to it!!!

I prepaid for a leather sofa and was told it would come in Mid December 2023.....about 1 month from purchase .....went into store when they wouldn't return my calls and found out my order was cancelled and no one called me.They said they could give me a refund and I said "damn straight right now" Never going back.

I have been going to Ashley furniture in Green Valley for 8 years. I have spent a lot of money there in the thousands. I have been so disappointed i in this past year, customer service sucks. They don't keep their promises and you can never get anyone on the phone. It's so much confusion, even the managers there are awful. I would never shop there again. I've been waiting for a credit for over 3 months. And I keep getting the run around very, very disappointed in this location. I must contact corporate to see if I can get this problem. Resoved it's very frustrating

Went to Ashley's in Sahuarita AZ ymrhis afternoon. Was greeted by Jose, a couple of times later he came by and we asked a question. He was short with his answer then immediately sat down on the nearest couch or chair. His answers were almost abrupt and definitely not wanting to help. I would not recommend to go shop there based on his attitude 😒

I had the best experience at Ashley store! The sales associate, Oscar, was extremely helpful and patient. He listened and offered the best options based on my needs. Thank you!

The worst experience ever EMILY A BAD 👎 ASSOCIATE NEVER RETURN MY CALL to deal with a refund i needed the i return for a damage the worst experice they never took the time to help me just they said whatever was helpful for them to hold there back Emily if you dont like helping customers that job its not for you find a other job. I hope the owener can read this review hes store has really bad customer service

(Translated by Google) Yesterday I went and my daughter speaks perfect English and I told her to look for help Henry Trejo arrived and he was a very rude person and I wanted the pressure of the bedroom and he told me that the scan in the cell phone would be that simple I don't ask for help, they are there to help at that moment when they saw me decide. Acomprar changed his attitude by being friendly, he greeted me, he introduced himself, I was in poorly dressed work clothes and my daughter was in pajamas and I decided to buy from him so that it could serve as an experience for him that he should not treat people because of their appearance. In short, I bought him what I wanted and I paid it in full (Original) El día de ayer fui y mi hija habla inglés perfecto y le dije q buscara por ayuda Henry Trejo llegó y fue u an persona muy descortes y yo quiera el presio d runa recamara y me dijo q la escaneada en el cel si así fuera de sencillo no pido ayuda ellos están para ayudar en ese momento q me vio decida. Acomprar cambio su actitud aser amable me saludo se presento yo iba con ropa de trabajar mal vestida y mi hija en pillamas y deci comprarle para q le sirva de experiencia q no debe tartar alas personas por su apariencia en fin le compre lo que yo quería y lo pague en su totalidad l

My experience with Sam Levitz/Ashley Home Store was beyond infuriating. They duped me with false claims, asserting that my table was solid wood when, in reality, it revealed itself as a shoddy piece of laminate as soon as it started bubbling. The agonizing part was the excruciatingly long wait for them to even address the issue. When they finally did, their attempts at a fix were utterly useless. To add insult to injury, they arrogantly offered me a mere credit without bothering to inform me that returning the deceptive item was an required. The audacity of their deception and lack of transparency is downright appalling. The pinnacle of frustration, however, was the abysmal customer service I encountered – rude, dismissive, and utterly unhelpful. This experience has not only left me with a subpar table but also with a bitter taste that ensures I will never set foot in Sam Levitz/Ashley Home Store again. They have lost a customer for life, and I'll be sure to share my horrendous encounter with everyone I know. Disgraceful

Easily the worst experience I’ve ever had with a furniture store - or any store for that matter. Failure after failure to resolve any issue! If you decide to use this store - good luck!

Store experience: Getting interrupted by other customers while I was trying to pay was rather uncomfortable. That has more to do with the layout than anything. Not the associates fault, but it shouldn't be okay for customers to just lean over the computer while you're reviewing your order (what you ordered, financials etc.). (4 Stars) The furniture: is OK quality, but I am not trying to spend a fortune on something my dog thinks is their bed. (3 stars) Now their delivery service. The associates are great (the ones that actually deliver). Quick, efficient, neat, organized, etc. They've delivered furniture before (5 stars) The scheduling team: I called to schedule with their team (and once to reschedule due to a conflict). I had to call 5 times (1 reschedule and 4 schedules) because they just didn't bother to put anything on the schedule. So I've waited 4 times for nothing to be delivered. Called the last time and they just hung up. Had to call the store directly. It's disappointing because the wait times on the scheduling call center are long and the people are unprofessional /snarky. (Snarky is the only word I can think of to describe the associates I encountered). (0 Stars) If you need something, call the furniture store directly.

Oscar Stevens is great in Sales as well as Service. He has been instrumental in answering our questions and guiding us to choices, which were excellent. We recently built a new home and needed to select furniture for Dining and Living Room areas. The table, chairs & bench were in stock and delivered within a week after purchase on Labor Day! Our builder was pleased and commented that the dining table, chairs & bench were the perfect proportion for the area! The sofas will arrive at the end of October. Thank you Oscar for helping us furnish our home!

They finally got newer styles in stock. I found a great bargain on a recliner in the clearance section. It's been delivered and I love it! I was helped very adequately by a young lady, after being ignored by an older salesman. Gee, I thought the days were over when women were ignored in stores, but not for that guy!

Our Rep, Oscar was very helpful, patient and allowed us to take our time to make our decision.

Ashley.com is the worst . I ordered $1k worth of furniture from the store and another $1k online. Because I live on a new street and my address can not be verified by google maps my .com orders were all cancelled after shipping and now I need to wait 7-10 days while the credit card refund is processed . In the meantime Ashley had delivered to my house and had been paid for over $1K worth of furniture so if they had bothered to check their records as I suggested the 8 times I called them they would have realized that they had been to my address. Disgraceful service. Ok to order from the store but stay away from anything that ships direct

We thought would try one last time, first time just ordered two simple inexpensive end tables. They were in stock 9 weeks later they come in, went and picked up as delivery charge almost as much as item, should have delivered for Free since was never in stock excuse number one sitting on a boat somewhere. Now comes current time 2 weeks ago came in for dining room table and six chairs. It started out well salesperson was helpful and friendly very informative. That was the extent when we realized had our wrong address called right away to correct has had moved our salesperson who was susposed to update never did came to wrong address We did finally get except we paid for setup by Ashley in order to get warranty as they said, however not put together at our home came in already assembled. The chairs two if them legs top short, we called to bring back to exchange unable to accommodate. We were told end of next week will bring a complete new set. We had dinner guests coming before could get new table and chairs back so told them to come and pickup will go elsewhere. The day comes to pick-up again drivers went to wrong place, we called asked where they were was told old address We have called numerous times to update address, updated with Salesperson as well as drivers the first time came out to wrong place After waiting 30 minutes for drivers to pickup our furniture called the store to be informed would not pickup today as a different zip code from what given, why should I the customer be penalized for your lack of communication. We rented a Uhaul and returned the same day as promised, we did not get reimbursed, but it was worth every penny to get away from this horrible place. Buyers beware if you move ever make sure before you leave the store corrections have been made Do not trust customer service or salesperson to make changes won't happen

Our experience with the Green Valley Ashley store was like the three stooges only without any humor. In April we ordered furniture and scheduled it to be delivered after our move in July. Over the next months we received messages that it was ready. On the first day in our new location our rug was delivered. It was not the rug we had ordered. Then on July 30th. We went to the store to confirm delivery on Aug1st. Confirmed, it would be delivered between 2 and 6 pm. At ten to six the furniture had not been delivered. I called and was told, a manager had called and said we had rescheduled the delivery. We had spoken to no one about this nor had anyone called us. I asked to speak to a manager, there was no one available. I told them I was so frustrated I was considering canceling the order. A sales person later that evening texted me me asking how did we like our new furniture? I explained that we had been told we had canceled the delivery. She checked and said the love seat we had ordered was damaged and they stopped delivery. This was the first we had heard of the damage and reason the delivery had not been made. Next morning we went to the store and spoke with the store manager. Not one word of I'm sorry for all of this until Suzanne mentioned that no one seemed to care about this matter. He told us the order had been cancelled. We said we had not cancelled. after reopening the order he said a new love seat could be ordered and delivered in two months. When told there was the same love seat on the showroom floor, he said he could not let us have it. I told him we were going to walk around the show room and he could come up with a better solution. Like magic, when we returned, the love seat on the floor could be sold. Delivery was to occur two days later. On the delivery date, the love seat was again not included on the truck. Another call to Ashley. To make the tale even better, a large framed picture bought in the original order and delivered, had a chunk of the frame broken off. I can honestly say I've never dealt with a more inept company than Ashley Green Valley.

We were welcomed at the Ashley door by Oscar. He gave us great customer service. He was friendly, informative and did not pressure us. He obviously knows how to assist customers in the best way possible. We are pleased with our high quality furniture and will definitely be back looking for Oscar again with our future purchases. Oscar gave us updates when our furniture was going to be delivered. That was helpful.

Oscar helped us again to choose the perfect pieces. 5 star rating! Thanks Oscar!

Let me start by saying the salesperson was excellent. First, we bought a chair on clearance, paid 69.00 for delivery, and scheduled the date. I confirmed on the text message with the link they sent. I received a call the day of delivery but missed it. No message was left. I called to find out where the delivery was at the end of the delivery window and was told the chair did not make it to the truck for delivery......wasted day waiting. It was then scheduled for the next day without a time frame.....waited for delivery. Ashley did refund the delivery charge after speaking to someone associated with Sam Levits. Next , I ordered a leather sofa, loveseat, and ottoman. It was on back order with delivery anticipated at the end of July. Was called by the salesperson and informed that the delivery would be pushed back to the end of August. Then, I received a call that they were discontinuing the vendor and was offered a refund or the floor sample. We went into the store and looked at the floor sample, and decided we would take it. They discounted the price, some, but then voided the warranty that was originally purchased. We were told that the items were now clearance and did not qualify for a warranty. This seemed like a bate and switch deal. The manager would not honor the original purchased items. we had he we would have taken the floor samples. Since he did not, we asked for a refund, which I am still waiting for. They debted the money quickly but seem slow on crediting the refund. I will never do business with Ashley Home Store or Sam Levits and would advise the same for any of my friends or family.

Me and my wife went into Ashley furniture store and we where greeted by Cayla. She was very friendly and helped us find the sofas we wanted, she even helped us apply for financing.A week later we got our sofa’s and she kept in touch the whole time. Highly recommend her.

We ordered an entire living room table set consisting of four pieces. If you ordered online, it was listing a three day delivery window. We wanted to see the pieces first, so we went to the store. We liked the pieces, but the price was cheaper online. They price matched but told us it would probably be two weeks for store pickup. An additional selling point came when it was mentioned there was stock in California and they would probably transfer it out. We paid in full via credit card.Yesterday was the two week mark. We called and have now been informed it will be until the end of the month. Meanwhile, they are using our funds and a payment, with interest, will be due before we even see our purchases. This is infuriating, as we pay cards before the due date to avoid interest, but we don't want to pay for something we do not have. We caution others about the deception. One has to wonder what kind of financial status Ashley is in when the vendors are not expediate with merchandise replenishment. Ashley is "using" our funds for ??Oh, and the salesman's solution (repeated many times) - we can cancel the order. No wonder there are no cars in the parking lot!

Large Ashley store with lots.of furniture - relatively inexpensive and pretty good quality.

Excellent Customer Service, Oscar was my sales person, very friendly and professional. I’m definitely going with him next time I go to Ashley’s. Thank you Oscar!

We bought a 3 piece living room set (sofa, loveseat, and recliner) a couple of weeks ago. The sofa was too big for our space. We called within their 48-hour window to exchange it for another recliner. They accommodated immediately. Within 4 days, the sofa was picked up, and a new recliner was delivered. And a refund was issued. Great experience. Great customer service!

We bought a 3 piece living room set (sofa, loveseat, and recliner) a couple of weeks ago. The sofa was too big for our space. We called within their 48-hour window to exchange it for another recliner. They accommodated immediately. Within 4 days, the sofa was picked up, and a new recliner was delivered. And a refund was issued. Great experience. Great customer service!

I have been waiting more than 3 months for a bedset i ordered and every week its excuse after excuse saying there is no hardware included and have to wait or it’s damaged or broken, it was supposed to be here the beginning of April and ever since then every delivery is either canceled or they tell me there is no hardware included so it’s another delivery date and I have been more than patient but manager didn’t seem to care and accused of us rejecting when that is not even the case and even then who wants a broken bed?! We have tried to explain and just now telling us we are the ones in charge of what we do with our order when he didn’t explain that the multiple times I’ve called to complain about this order!! Very bad service I wouldn’t recommend going here, save your time and go somewhere where they will actually help you

Worst customer service I have ever seen we placed our order in February for kid bunk beds they told us the day it would be available then called us and pushed back to mid March then they show up in March and they don’t have the Hardware for the beds!!! Then reorder for April and it gets pushed back May then in May we are waiting on the scheduled day and and they forget to let us know the beds wouldn’t be in until Mid June they show up on delivery day and the beds are completely damaged missing hardware again and they can’t build the beds for us they take it all back so definitely don’t deal with them this is not our first in counter with them we suggest you use conns way way better service and quality

Our salesman, Oscar was great. He knows the products he is selling. That is important to us. He gave us room to shop . Very professional.

Friendly staff, no issues with delivery and delivery staff. Very pleased

Hector was very helpful. Bought a beautiful bedroom set for our guest room. Highly recommend Hector and Ashley’s.

Hector was an incredible salesman! He did not pressure me, he was very patient, and was very knowledgeable! He shared with me that he has many many years in furniture sales, and it shows! He answered all of my questions and was a joy to work with! Kudos to you, Ashley furniture you have the real deal in Hector! What a blessing he is to your company!

They are the worst experience I have ever had with any furniture store. Their customer service is also horrible. We bought a sectional couch during peak Covid, along with their warranty. For two years, nothing but headaches with this place. One section of the couch, despite having people come out multiple times, continually remains slanted. Then two months ago, one of my kids' sits down, and a section of the couch completely caved in. All the wood just broke! She didn't forcefully sit, it just broke under a small kid. So here we go again Ashley's, call and wait.. and wait.. and wait.. and finally someone comes out. Only they fix the lopsided part of the couch, so that it can continue to slant! Are you kidding me people?! The broken one they are taking out of our house to fix, and bring back by the end of April, which means we will have to wait two more weeks. By the time everything is said and done, it will have been three months that it took these people to "fix" the broken section of the couch, and more than two years to "fix" a section that has always remained slanted. How in the world do you expect people to be happy with dropping thousands of dollars on furniture, paying extra for insurance, for something that doesn't last two years, and then being inconvenienced for months by it being broken because you can't do your job and fix it?! I will never buy from this place ever again, nor would I ever recommend anyone buy from here.

By far the worst experience I have ever had with any furniture place. We bought a sectional couch two years ago, along with their warranty. For two years, nothing but headaches and problems. One section of the couch has never been properly hooked in, so it's always slanted, and I can't even count how many times we have had people come out to realign and hook up that section of the couch. Then two months ago, one of my kids' sits down, and a section of the couch completely caved in. All the wood just broke! She didn't jump or forcefully sit, it just caved in under a small kid. So once again, we had someone come out, and they fixed one side of the section (the one that is always slanting), but not the broken one. Oh, and the section is still slanting. The broken one they are taking out of our house to fix at the end of April, and bring back sometime in May. By the time everything is said and done, it will have been three dang months that it took these people to "fix" the broken section of the couch, and more than two years to "fix" a section that is always slanted. How in the world do you expect people to be happy with dropping thousands of dollars on furniture, paying extra for insurance, for something that doesn't last two years, and then being inconvenienced for months by it being broken because you can't do your job and fix it?! I will never buy from this place ever again, nor would I ever recommend anyone buy from here.

Our salesman, Prince Mills, was fantastic and very knowledgeable about the products. Very pleased with the selection and quality. I would highly recommend this gentleman

Walked through and the nearly two dozen sales floor staff were all sitting in some corner of a display on their tablets. The handful that looked up and made any eye contact immediately turned away, including a couple that got up and walked the opposite direction. That’s a damning tone to set. Actively avoid this store.

Mr. Paco was extremely knowledgeable, excellent customer service and professional. We will definitely continue shopping at Ashley’s as long as Mr. Paco takes care of us. If you happen to stop by Ashley’s in Green Valley, ask for Mr. Hector Paco, he’ll take great care of you!!

Thomas Powell was amazing. I came in with two of my children and he kept them occupied with treasure hunts through the store while I shopped for a new couch. The prices were fair and I found exactly what I was looking for.

Nice selection in the showroom.

Just purchased a new couch at Ashley and once again we received great customer service. Tom was very helpful and had a great attitude. He gave us the low down on a few different models and we picked the one that we liked. Thanks again Tom

Absolutely loved this location!! Jesus was very friendly and patient, we will make this our location for future furniture needs!!

Our salesman Hector Paco was such a pleasure to work with. He is extremely knowledgable. He was such a big help and I will refer family and friends to go and see Hector! Thank you for making our shopping experience such a pleasant one!

Ian provided excellent service and we found pieces that were perfect for our home. Reasonably priced furniture and quality service are a winning combination.

Oscar outstanding sales person friendly, helpful and professional. He was very knowledgeable of products and warranties

Everyone is always willing to help, and they are very nice. Tom patiently waited while we made our final choice, even with a toddler!! Thank you!!

Everything is beautiful I loved it 💯 % recommended

Good mattress and box spring on sale but the Sales Manager didn't want to give me a copy of what I signed?? Strange AZ law states I get a copy of what documents I sign.. Had to threaten to cancel the purchase before he would give me a copy. Not the most pleasant buying experience I will say.

Professional customer service!

Zero stars to be more exact! I used to buy all my furniture from Ashley's in Green Valley until the Terrible Treatment I received from the store's Manager regarding property damage I received by their delivery truck. My roll gate to my property was bulldozed by their delivery people and never did I receive compensation or even apology. It was $1200 repair to my gate. When I went to the store to speak with the manager, he cursed me out and told me to F____n stop coming over here. He said their insurance company might handle it. It's been going on 2 yrs now. Yeah, thank you Ashley Homestore. I'll go somewhere else!

I’ve purchased items from this store twice, both times Oscar helped me. I’ve never met a nicer salesman or one that was more helpful. I definitely recommend this store and Oscar.

Nikki did a fantastic job of guiding us toward furniture that was functional and suited our style. She was informative without being pushy, and we specifically asked for her when we returned the next day.

I’ve been waiting for over 2 weeks for them to transfer a coffee table and 2end tables from prince to this location. I call on Monday, ask if it has been delivered, they say no, it’s still at the prince location. Then they say it’s going to take 2 to 3 days to deliver and then I call again on Monday and it starts over again. So now I have to wait 2 to 3 more days to get told that it’s not shipped yet.

We ordered a bookcase in September of last year it was on back order with delivery date charging monthly, then someone at corporate canceled our order due to a mistake they made and now they are refusing to correct the problem terrible customer service from corporate WARNING do Not shop at Ashley on line

Excellent service. Very helpful and informative

(Translated by Google) Very. Good service (Original) Muy. Buen servicio

Rude salespeople

great service professional sales people,

Our sales person, Kim, was a pleasure to work with. Fun but professional and very knowledgeable. Would definitely request her again should we be considering another furniture purchase.

Prince got me the exact kind of couch I needed and wanted. Dealt with me being picky until he found what I was looking for and secured my purchase like a PRO. I've been to this location many times and have never been disappointed. Everything happened exactly how he said it would and there's no better a review I can even give. Thanks to Prince for the sale, setup and quality service and thanks to Ashley furniture for having the best furniture one can buy!

Oscar was outstanding! Professional, personable, & patient!!

So dissatisfied with our experience with Ashley's furniture. We purchased a bed specifically because it was going to be delivered after the holidays,but we are now in May and still do not have a bed. The bed came to the house damaged, and the delivery person asked if "I still wanted it delivered" we paid full price for a bed why would I accept a damaged one. We scheduled a new delivery date for a new bed, waited all day, and still did not arrive. When I went to Ashley's to ask what was going on, a note had been placed on our account that they spoke to me and confirmed they couldn't deliver the bed again for yet another broken bed set. Never did I speak to anyone and didn't hear anything until I came in. Now we scheduled yet another delivery, and the bed is damaged and they want to try to deliver on Wednesday. I just can't take the run around any more.

Amazing service from Hector Paco Jr. Highly recommended!

We had a very good sales person. Oscar was very knowledgeable in helping us find the right product that fit our needs and wants. He was very patient and listened well to what we were saying. The selection of furniture was good and the prices were reasonable although not cheap. It was a good overall Quality experience. I will definitely go back again.

My sister and I were blessed to work with Antonio this past November when we stopped in the store to look at living room furniture. When I finally bought my home here this week, I went back to Ashley! Unfortunately, Antonio was off that day, but his colleague Oscar Stevens assisted us in his place. Like Antonio, Oscar was professional, extremely knowledgeable, patient and friendly. It was a great buying experience! We ended up purchasing an entire living room and primary bedroom set! I highly recommend shopping at Ashley Green Valley. The entire staff was helpful and happy. We felt good about our shopping experience and the quality for the price can’t be beat! Thank you, Oscar and Antonio! We look forward to future Ashley furniture purchases from you two!

Fabiola helped me through a very pleasant experience. I would highly recommend her.

Sales personnel friendly. our sales person Fabolia was helpful and knowledgeable of the furniture she showed us. she is bilingual and is a great asset to Ashley furniture.

Had a great experience today when shopping for a dining table. Fabiola provided exceptional customer service, very professional and attentive.

Fabiola was wonderful. She took the time to explain things to us and never seemed rushed. We will definitely go to Fabiola again.

Fabiola made searching for and purchasing our furniture super easy. She is a gem! Thank you!

Salesperson Fabiola was amazing. She made it so easy for us to buy our furniture. Just because of her I will be back. Thank you Fabiola great job.

Great store with even better employees and Store Manager. We had ordered furniture from Tucson Ashley's in Nov. 1/2 was delivered the other 1/2 was supposed to arrive in February. Nope all we received from aTucson Ashley's was the run around. Robert and Fabeolia fixed the problem in Green Valley and we have our furniture arriving next week. Thank you Robert and Fabolia you saved a Ash customer.

We were so pleased with our salesperson Prince. He went above and beyond helping us and his amazing follow up. Your don't find that very often. Love what we purchased and his recommendations. Thank you. Definately 5 star service.

Salesmen Eduardo was amazing and always communicated with me on the status of my order because it was on back order.

Mixed feelings, Pros: In-store customer service was amazing and everyone was super accommodating and helpful, especially for me a customer who changed their mind a few times. Cons: We kept getting told the table and chairs were back ordered and when I did go to the store to change small things, it seemed like we were stuck in the store for long periods of time, which was more painful for my child than anything else. So I guess all in all if you are patient and okay to wait a few months to get your furniture, not a bad place to shop.

Prince at the Ashley HomeStore in Green Valley has been there every step of the way! He is quick to get information for us and to answer questions when needed. He is very communicative and follows up frequently to ensure our orders are received and that we're happy with our selections. He's a great asset to the Team! Also shout out to Luis for going above and beyond on our sleep analysis results!

Oscar is a very straightforward salesperson and we appreciated the effort to help us.

Sales person, Prince, was very helpful at store and afterwards in order changes. Timely delivery of LR furniture which was in stock which is unusual these days in AZ.

Eduardo was very professional and knowledgeable! He helped the process go smoothly and was quick to work around my availability.

Hector is the best! He really took his time with me and explained everything to me.

Our sales person Oscar was very savvy on items we were interested in and a great sales person. Store was clean over all very professional and good experience.

Great service

Great place to find whatever you need at a great price. Bought a great sofa, chairs and dining room table. And we looked at a lot of stores

pressure free service selection cost

We went there today looking to furnish most of our new home with furniture. Not once did anyone stop to say hi or to see if we needed help. WE WALKED OUT AND WONT BE BACK! Ashley lost a repeat customer and a lot of money we were planning on spending. We will take that money and our business where it will be appreciated.

Eduardo was very helpful in deciding on my purchase. He was very knowledgeable of the products and answered all my questions. Easier for me they have a huge selection and a good range of prices. Everything was explained so that I thoroughly understood what was happening.

Kimberly, the salesperson at Ashley was professional, knowledgeable and displayed a great sense of humor. She knew when to give us time to ourselves to talk things out. Kimberly answered all our questions and concerns and there was no pressure. Kimberly will be our contact person at Ashley’s going forward. An altogether pleasurable experience.

Hector Paco Jr . outstanding customer service..answered all my questions.

Eduardo was very helpful and knowledgeable about the couch we were looking at. He was more than capable of taking care of not just us, but the other two customers he was also helping. Eduardo is by far the best salesperson we have encountered at Ashley.

Best seller Hector PACO jr

very friendly and not high pressure

Where are the 10 starts rating ??? Maria is an amazing customer representative person. She was very helpful and didn’t hesitate to give us all the information and pricing we needed for us to purchase our bedroom furniture. She was very patient and friendly. She did make our purchase WAY easier! Please keep her around! Ashley Stores need more “Marias”. Outstanding customer service on her end!

Kimberly was awesome to work with at the Sahuarita/Green Valley store.

Beware of delayed deliveries and the "never on time" deliveries

My salesperson Michael was a joy to work with. Very knowledgeable and gave me a discount when he could. He made the process for financing real easy. I will be back looking for a recliner and will work with Michael again.

Nat was our salesman. He was awesome. No pressure. He let us take our time and try out everything before we decided. He even honored an online sale price the day after we purchased it.

Our sales person was Oscar. He was the perfect sales person. Not pushy, he didn't hover. When he saw we had questions, he came over and answered everything. Gave us important information to help us decide when we wanted to purchase. Told us about 90 day layaway as well as some unusual questions we had. I highly recommend OSCAR.

The show room is spacious and has a great variety. We love the couch that we got. Prince the sales rep that helped us was fantastic. He was extremely patient and thorough. He also showed us some awesome space age beds that make you feel like your floating. I highly recommend this place for all your home furnishing needs.

Looking to update our furniture, they have a lot of selection and with good prices

Talk to Reece, he will take care of you. Love Ashley's!!

Hector was extremely helpful in our search for the right furniture.

Beautiful store. I went during the grand opening. They were still adding stock. Great customer service. I believe the salesman that helped me was Ariel. Very helpful.

Mr.Mills helped my family and I pick out our furniture at Ashley Furniture in Green Valley. We bought in a sample of our floor and he look us to different varieties of furniture that would match. WE LOVEEEEEEEE OURRR FUNITUREEE SO SO MUCHHH!! He provided excellent customer service and always checked on us and provided updates. He is an excellent sales man. If you want a person that is patient with his clients ask for him!

About a month ago, we bought a mattress at the Green Valley store. The mattress was comfortable from night one, but it was too high. I am short, and I had to climb in and slide off. I was afraid I would fall. I called them. They immediately offered a solution. They couldn’t have been more helpful. In less than a week, we had a different box spring. I am 100 percent pleased with the service. This was not the first item we’ve bought there, and if we ever need something else, we will return to Ashley.

Very helpful no big pressure sales

Maria at the Oro Valley Ashley’s was great. I appreciated that she was not overbearing and let me shop.

If you are thinking of buying furniture, don't think Ashley! Not only do they fail to communicate, it seems they don't honor their "insurance guarantee" ( and I use that term loosely). We purchased a number of items including a bedroom suite: dresser, highboy, two night stands, and a very faulty frame, as well as a dinette set, and coffee table cost: We dropped quite a chunk of change in the process. We did have a bit of a problem with delivery of the coffee table, but with COVID rampant, that was to be expected.What we did not expect was that the bed would collapse within a month of purchase with a broken rail while we were sleeping! Either the design of the bed was faulty or it was incorrectly put together. For three of those weeks prior to the big crash in the middle of the night, I was traveling across country and only my husband was sleeping in the bed alone. But we had insurance, right! Everything should be fine! That's when we had a really rude awakening! We went back to Ashley immediately after the Big Crash. It was impossible to get thru to customer service. We finally had a a service visit scheduled two weeks later. Meanwhile, we are sleeping on the box springs and mattress on the floor. (Something I haven't done since college over 40 years ago!) Serviceman came and stated the bed could NOT be repaired...and then silence from Ashley. After a week of no further communication, I called AGAIN. After a run around with sales it was determined that a new rail had been ordered. And then, more silence. I waited over another week and called customer service AGAIN. I was told that Ashley had been trying to reach us. Interesting, since the Askley/ Sam Levitt number NEVER appeared on either of our phones. However, the rail would be delivered on Saturday,BUT it wasn't! Again silence from Ashley. I called customer service twice ( disconnected the first time) and was told there was a problem with the truck. The service person said he would check with his supervisor and call me right back, but he didn't.Anyone want to by a new, but broken bed? Literally, don't waste your time with Ashley, cause you "won't get no satisfaction!"

Kimberly was an excellent sales person, no pressure, very knowledgeable, and very patient while I tried out all kinds of different beds, and then followed up my visit with texts about the products I was looking at. Which is exactly why I went back the next day and purchased my favorite bed. She very easily took me through the process and I appreciated her professionalism.

Had a good experience with Logan Smith. He was very helpful.

Luis was great - he was available to quickly answer questions and check availability but didn’t hover.

Super nice staff! Everyone is so nice and I bought some furniture at a great price! Thanks to Kimberly!

New store great service. Greeted at the door by Tom. Did not feel pressured to buy. Of course did buy something.