Ashley Store Green Valley, AZ
Store experience: Getting interrupted by other customers while I was trying to pay was rather uncomfortable. That has more to do with the layout than anything. Not the associates fault, but it shouldn't be okay for customers to just lean over the computer while you're reviewing your order (what you ordered, financials etc.). (4 Stars) The furniture: is OK quality, but I am not trying to spend a fortune on something my dog thinks is their bed. (3 stars) Now their delivery service. The associates are great (the ones that actually deliver). Quick, efficient, neat, organized, etc. They've delivered furniture before (5 stars) The scheduling team: I called to schedule with their team (and once to reschedule due to a conflict). I had to call 5 times (1 reschedule and 4 schedules) because they just didn't bother to put anything on the schedule. So I've waited 4 times for nothing to be delivered. Called the last time and they just hung up. Had to call the store directly. It's disappointing because the wait times on the scheduling call center are long and the people are unprofessional /snarky. (Snarky is the only word I can think of to describe the associates I encountered). (0 Stars) If you need something, call the furniture store directly.
Oscar Stevens is great in Sales as well as Service. He has been instrumental in answering our questions and guiding us to choices, which were excellent. We recently built a new home and needed to select furniture for Dining and Living Room areas. The table, chairs & bench were in stock and delivered within a week after purchase on Labor Day! Our builder was pleased and commented that the dining table, chairs & bench were the perfect proportion for the area! The sofas will arrive at the end of October. Thank you Oscar for helping us furnish our home!
They finally got newer styles in stock. I found a great bargain on a recliner in the clearance section. It's been delivered and I love it! I was helped very adequately by a young lady, after being ignored by an older salesman. Gee, I thought the days were over when women were ignored in stores, but not for that guy!
My wife and I went to Ashleys to look for a new mattress. We were greeted by Prince, a very pleasant salesman. It is a large store. Prince is very knowledgeable on mattresses. We were planning on checking other stores, but with his expertise we were able to select the right mattress for us and did not need to check else where. Highly recommend Prince.👍
Our Rep, Oscar was very helpful, patient and allowed us to take our time to make our decision.
We thought would try one last time, first time just ordered two simple inexpensive end tables. They were in stock 9 weeks later they come in, went and picked up as delivery charge almost as much as item, should have delivered for Free since was never in stock excuse number one sitting on a boat somewhere. Now comes current time 2 weeks ago came in for dining room table and six chairs. It started out well salesperson was helpful and friendly very informative. That was the extent when we realized had our wrong address called right away to correct has had moved our salesperson who was susposed to update never did came to wrong address We did finally get except we paid for setup by Ashley in order to get warranty as they said, however not put together at our home came in already assembled. The chairs two if them legs top short, we called to bring back to exchange unable to accommodate. We were told end of next week will bring a complete new set. We had dinner guests coming before could get new table and chairs back so told them to come and pickup will go elsewhere. The day comes to pick-up again drivers went to wrong place, we called asked where they were was told old address We have called numerous times to update address, updated with Salesperson as well as drivers the first time came out to wrong place After waiting 30 minutes for drivers to pickup our furniture called the store to be informed would not pickup today as a different zip code from what given, why should I the customer be penalized for your lack of communication. We rented a Uhaul and returned the same day as promised, we did not get reimbursed, but it was worth every penny to get away from this horrible place. Buyers beware if you move ever make sure before you leave the store corrections have been made Do not trust customer service or salesperson to make changes won't happen
We were welcomed at the Ashley door by Oscar. He gave us great customer service. He was friendly, informative and did not pressure us. He obviously knows how to assist customers in the best way possible. We are pleased with our high quality furniture and will definitely be back looking for Oscar again with our future purchases. Oscar gave us updates when our furniture was going to be delivered. That was helpful.
Oscar helped us choose items for our new home. He was thoughtful, polite, listened & gave us great information especially on the new age mattress. He's an asset to your store. I'd give him a 5 star rating! Thanks Oscar!
Let me start by saying the salesperson was excellent. First, we bought a chair on clearance, paid 69.00 for delivery, and scheduled the date. I confirmed on the text message with the link they sent. I received a call the day of delivery but missed it. No message was left. I called to find out where the delivery was at the end of the delivery window and was told the chair did not make it to the truck for delivery......wasted day waiting. It was then scheduled for the next day without a time frame.....waited for delivery. Ashley did refund the delivery charge after speaking to someone associated with Sam Levits. Next , I ordered a leather sofa, loveseat, and ottoman. It was on back order with delivery anticipated at the end of July. Was called by the salesperson and informed that the delivery would be pushed back to the end of August. Then, I received a call that they were discontinuing the vendor and was offered a refund or the floor sample. We went into the store and looked at the floor sample, and decided we would take it. They discounted the price, some, but then voided the warranty that was originally purchased. We were told that the items were now clearance and did not qualify for a warranty. This seemed like a bate and switch deal. The manager would not honor the original purchased items. we had he we would have taken the floor samples. Since he did not, we asked for a refund, which I am still waiting for. They debted the money quickly but seem slow on crediting the refund. I will never do business with Ashley Home Store or Sam Levits and would advise the same for any of my friends or family.
Me and my wife went into Ashley furniture store and we where greeted by Cayla. She was very friendly and helped us find the sofas we wanted, she even helped us apply for financing.A week later we got our sofa’s and she kept in touch the whole time. Highly recommend her.