Ashley Store | Green Valley, AZ 85614

Nichi Muncy was awesome, she was very professional and fast, we were in and out which was great!

Oscar at Ashley Store was amazing. He helped us right away, he gave us all the information we need for our purchase. He was very kind and friendly. We will definitely be doing business with him in the future. Thank you Oscar 😁

I just had so much fun. I went to the new remodeled Ashley store in Green Valley. And there I met Hector. I told him I need a sofa and swivel chair and he led me to lots of beautiful furniture. But then there it was my new sofa and chair. He let me take a cushion home to check how the color was in my living room and I was back to the store for him to write up the order in 15 minutes. It’s perfect just as Hector knew it would be. Then he said delivery is in only 6 days. Hooray!!! My huge thanks to Hector and Ashley . Thank you for brightening my day.

My representative was beyond knowledgeable and his customer service was over the top. Robert to be a new rep has the skills to sell me anything. He was so nice and he made my visit more than welcoming. Ladies and gentlemen get to Ashley furniture in Green Valley and make sure you ask for Robert. He will take care of your wants and needs. Thanks Ashley!! I’ll see you in a few months. CoCo

Great sales staff not pushy and very helpful ask for Robert Linse he was great!😁😁

Robert Linse is very professional and provides great service.He is able to accommodate to your needs.

Joel was great assisting us today! We purchased a whole set of living room furniture.

Great selection of styles in furniture in their beautiful gallery showroom. Mattress rest test area has a wide variety of comfort selections and they carry the new Tempurpedic Luxe Breeze line with Smart Adjustable bases. Professional and courteous.

Excellent customer service from Mr. Paco. Very happy with our purchase!

Hector is knowledgeable and patient and precise. Thanks Hector!

Was able to walk away with the perfect couch. Odessa, who worked with us through the closing and buying process was a huge help and was a pleasure to work with!!

Héctor Paco was our sales representative. We were very satisfied and happy with his customer service and he answered every question we had.

We were looking for reclining sofas for awhile know and decided to stop here and greeted nicely by Hector Paco and showed us what we were interested in and found the perfect sofas and Hector Paco very helpful throughout the process, Thank you Francisco and Denise Munoz

Oskar Stevens was very helpful and knowledgeable. Definitely recommend that you ask for him!

(Translated by Google) Cullan Cornelisse very good service and I absolutely recommend it (Original) Cullan Cornelisse muy buena atencion y lo recomiendo absolutamente

Pedro E. Gave me the best experience possible really helped me with what I was looking for and opened my eyes to even better options making the transaction nice and smooth!!

Worked with Pedro who was extremely helpful. Answered all may questions and may my overall experience enjoyable.

I want to thank Chris Sylvester for help me a lot today at the store very professional and attentive

(Translated by Google) Happy I found a room that fits my space... Mr. Héctor Pako treated me very kindly. (Original) Contenta encontré una sala que queda a la medida de mi espacio ...me atendió muy amable el señor Héctor Pako

Chris was very helpful, it’s a nice guy

Thank you Prince for helping me order the new recliner. Your friendliness made my visit to Ashley’s much easier. I also enjoyed your demonstration of the mattress!

Walked in looking for a new bed, the experience was amazing, Susan made it stress free and affordable, she did everything she could to help us stay within our budget and made sure we were happy with our purchase. Very knowledgeable and explained the entire process from start to finish. Thank You.

Salesman Hector Paco was great! He answered all of our questions, but never pressured us to make a decision.

Excellent customer service Hector Paco

Cayla was our sales person and we could not have been more pleased with her. Cayla was efficient , very pleasant, and well organized !

Chris handled all our questions and helped us with everything. Thanks Chris!!

Odessa was so nice and friendly. My family and I took home a sofa and mattress & couldn’t have done it without her help! Thanks to her again for the excellent service.

Prince is an awesome salesperson!

Awesome guy very helpful

Susan was very patient and helpful

Chris was amazing! Thank you so much for all your help!

Héctor Paco has provided excellent service and has been very professional and courteous. Great representative for your store.

Great experience. Our sales rep Nicole Muncy was very helpful in our purchase of new mattresses.

Robert is a very kind person and very friendly, his information help us in our purchase! Yesterday Robert was not honest to me- he added a 5 year protection plan without telling me. So here I’m a day later retracting what I said yesterday. Be careful when they don’t explain anything.

Chris was very helpful and made our furniture purchase a smooth process. We had a great experience shopping at Ashley in Green Valley.

Chris had excellent customer service. Very nice and straight to the point with some humor. He was able to help all of my needs with helpful discounts. I highly recommend him.

Amazing service provided by Prince. Thank you!!

Very profesional and amazing service provided by Prince.

The personnel were very friendly before the door finished closing behind us. Very polite and informative without the obligation to purchase.

Sales Associate, Hector Paco was very attentive and professional. His experience is impressive! Listens to detail and needs of his customer. We are so thankful for all his help. We are very happy with our purchase!!!

Hector was very helpful and patient while my kids and I were indecisive. Appreciate his kindness and friendly demeanor.

Héctor Paco was very helpful and nice!

Great experience

Susan was absolutely wonderful. She greeted us with a smile as we walked in. She made the whole worry of making stressful decisions a delight!

Excellent staff, very friendly and was greeted immediately, and very courteous (Susan M.).

Excellent costumer service, thanks very much to Hector P. Very nice person and very helpful.

I got the best shopping experience with Oscar Steven! I recommend him 100%

Helpful without being overbearing. Thank you so much. Ashley had just what I was looking for.

Very good customer services From mister Hector Paco Jr I will back soon

(Translated by Google) Very nice people (Original) Muy agradable personas

Don't spect the delivery the day they promes to be delivered. They can change the delivery date to any day they want with out letting the customer know.

Oscar helped up out and was extremely attentive. We were in and out within an hour.

Robert was amazing and super helpful! I purchased a whole new living room and dinning room! He helped me pick out everything I didn't know I wanted.

Very helpful and process was fast !!

Joel sat with us for a whole day as we went over items and not only then another 4 hours till we were satisfied. Joel is knowledgeable on what he is selling . Nate his manager worked along with him to make us happy. We will definitely be back to see Joel for future purchases.

Oscar was very Helpfull and friendly!

Nos atendio, Hector Paco ,quedando satisfecho por sus atenciones como sirempre.

Very knowledgeable

Oscar Steven's is goated as heck. He helped my family, and I find a bed for me, an amazing guy, and good service. Give this dude a raise, pls :)

Great experience, super helpful and friendly customer service @Prince

I visited Ashley home store with my wife on 6/8/24 in Green Valley Az we were blessed to have such an amazing sales associate name Prince he help us out so much an was knowledgeable in every thing he said an showed us my wife made a purchase an was happy with service he gave us will be back thank u prince for the time an hospitality’s u gave us thank u

Robert was exelent help if i could give more then 5 stars i would.

We had a great experience at the Green Valley store thanks to our sales rep Hector Paco. Very knowledgeable and a pleasure to work with! Found what we were looking for and no need to shop elsewhere.

We were very impressed with Hector’s experience and knowledge in all aspects of furniture. We will definitely call on Hector for further purchase in the future. His eye for understanding our likes and dislikes helped us choose the right furniture for our home.

Great experience with very helpful staff. We were helped by Robert, who took the time to understand our unique needs and answered every question patiently.

Robert was very helpful and knowledgeable. Recommend you see Robert when you visit the green valley Ashley store

Prince was very helpful. He answered all my questions regarding options and configurations for my sectional. Prince was friendly and professional!!

Robert was great. He’s new but He’s management material five stars

Chris was amazing!

Hector Paco helped us find everything for our house. He was very helpful and patience, we recommend him, great service. You would have a great experience with him.

Not all employees are deservent of a 5 star rating, but Robert is. I went in for a kitchen sideboard cabinet, but left with an entire living room set. Robert did the math and made the sale without pressure. Good energy and a great personality. Ask for Robert when you visit Ashley's.

Odessa was friendly from the first and extremely helpful. We found better than what we were looking for! Thank you. 😊

Oscar was professional and nice.

Oscar Steven’s was my sales representative and he was great. I had him a few years back and enjoyed working with him again.

Very pleasant to work with Hector Paco made experience enjoyable

Susan was great! Thanks for being fantastic. Best service ever!

Oscar was great!!

Sissy was very knowledgeable , friendly, and fun to work with!!!

Awesome and professional customer service by Hector Paco. Very calm and understanding. Enjoyed working with him.

Oscar Stevens respected my wife and myself during our purchase. Great service and savings.

Wonderful experience as per usual with Hector. Very helpful, very knowledgable

Hector paco service it's great

I worked with Prince today and it was a wonderful experience. He really helped me find a mattress that suits me.

Sissy was amazing! She was very helpful and very thorough with explaining all the features of our new mattress set! 😊

Great attention from Sissy..

Great service from Joel and Oscar! I would definitely recommend both of these guys very professional and friendly

We had a great shopping experience here at Ashley. Sissy was amazing at taking the time to explain everything and answer all of our questions. As well as helping us envision possibilities of what we could do with our living space with the furniture we liked!

Very helpful! She made everything easy

Prince is a great sales associate. Very patient and helpful. Glad we came to this store.

It was a pleasure to work with Robert Linse in the Green Valley, AZ store. He listened when I explained what I needed and my preferred styles, and was patient with me when I struggled to decide. He was very knowledgeable and didn’t try to upsell me, in fact he helped me understand the discount options. I’ll gladly ask for him the next time I need to buy furniture or accessories.

Very knowledgeable staff. Worked well together to help us find just what we needed.

Very helpful and knowledgeable about the furniture pieces we got. We saw several living room sets before deciding the one that fit our family of seven best. We are very satisfied with the customer service and recommend to seek Robert for your sales person. 👍

Brian was really helpful. He helped me find just what I wanted. I'll be coming back for future home furniture purchases.

Brian R. was an excellent salesman, he made our experience here easy and enjoyable since we walked through the door!

Thanks for the great service Cullan! Looking forward to enjoying our new furniture.

This location has poor service, they ignore you when there is a problem and don’t keep promises. They are great as long as you don’t have an issue or need help. We will never buy from them again and we have a lot more furniture to buy. Their loss in the end!!!!!

Héctor Paco gave us an excellent service!

Susana is the best sells person here!!! 🫰🏻

Our sales associate Cullan was so patient with us. Very professional, polite, and never pushy.

Sissy was pleasant, professional and helpful. She didn’t do a “hard sell”, she listened to what we wanted and made good suggestions. She was very familiar with the store and took us exactly where we wanted to look. She also let us know about sales and financing options that saved us money. Well done, Sissy-10/10 would shop with you again.

Clean well stocked store with friendly staff

We are very happy with Robert! He helped us save money and was very personal!! Definitely would come back and shop here!

(Translated by Google) Excellent attention from Cullan, he did not explain and attended very well. Congratulations. (Original) Excelente atención por parte de Cullan, no explicó y atendió muy bien. Felicidades.

Nate the manager will be the best man to help!!

Thank you Susan Miller very knowledgeable of your job. It was a pleasure!

Sissy was an amazing help while my fiance and I were purchasing our King mattress. She was patient, knowledgeable, and thorough… highly recommend :)

Pedro E. was amazing. So helpful and friendly. We found the perfect couch!! Thank you!!

Hector Paco Jr did an exceptional job in helping me find the right mattress.

(Translated by Google) Susana helped me, she is very nice, patient and gives you the best options that are best for you, excellent service (Original) Me atendió Susana, es muy agradable, paciente y te da las mejores opciones que son mejor para ti excelente servicio

The customer service was excellent. Joel V. was very knowledgeable, friendly and helpful

Brian was so.patient with two elderly clients. We will recommend him to our neighbors

Chris was so professionally kind and helpful in finding the perfect piece of furniture we were looking for.

Thank you Pedro. We appreciate your help with our bedroom set!

Great experience thanks

Cayla H was very welcoming, Helpful , I loved that she let me take my time and I didn’t feel at all pressured or rushed. She Also gave me suggestions and showed me couches she personally has in her home. I will definitely be coming back and buying with her again .

We had thr best experience at Ashley with Cayla. She was very helpful, provided great information and great customer service. We were very impressed.

We worked with Brian Ridgley and he helped us with our rug purchases. He was very friendly and knowledgeable. Highly recommend.

Brian was a great sales man, gave us lots of options and helped answer all our questions.

Very helpful and great customer service 👍

Sissy helped us out today with buying a couch! Matched a storage ottoman with our couch that wasn’t even part of the original set! Super helpful and friendly and knowledgeable! Looking to buy furniture go see sissy!!

Totally Enjoyed my extra with Oscar! Great person and will come back other pieces we talked about! Thank you so much Oscar

(Translated by Google) Excellent service provided by Young Joel Valenzuela… he has a very good job of convincing 🤜🏻 (Original) Excelente servio prestado por el Joven Joel Valenzuela…muy buena labor de convencimiento tiene 🤜🏻

Sissy was great! I walked out with a beautiful new sofa set in about an hour! Happy. :)

Hector was very helpful and patient. Thank you

Prince was very helpful and knowledgeable. Very pleasant experience.

The staff was professional and helpful. The employee that assisted me "Susan", I highly recommend. She adapted to my various requests, keeping customer service at the forefront of our interaction. Thank you!

Hector paco was wonderful and very helpful!!

Pedro E. greeted us as we entered the store and offered to help us in any way. We were allowed to search, and he checked back with us, and then he fully explained available stock, delivery options, and financing. He was very pleasant and helpful

Brian was excellent at explaining everything.

It was a great experience today. Unlike when it was Ashley/Levitz. We waited for over 2 months for delivery. Today, we were able to schedule within the next 10 days

Cayla was great, after three times in the store to finally decided on a bedroom set. She had lots of patience and was very friendly. We will definitely come back and work with her.

Brian helped us and was Amazing! Thank you for being so personable you made the process easy and we purchased exactly what we wanted.

I had the pleasure of being assisted by Juan Gomez during my recent visit to Ashley's Furniture in Sahuarita, AZ, and I must say, the experience was exceptional. Juan went above and beyond to help me find exactly what I was looking for. His knowledge of the products was impressive, and he took the time to understand my needs and preferences, ensuring I left the store satisfied with my purchase. Juan’s professionalism and friendly demeanor made the whole process seamless and enjoyable.

Prince was amazing. So personable and knowledgeable! And took his time. Never felt rushed. He knows his stuff. And listens to what you want. I will be coming back to him for more house attire! Thank you Prince!

Nicki and her boss Nate were awesome and were on point when helping us with our purchase. The new Ashley corporate management is on the right track. No more delivery issues either big plus!!!

Chris and Nicki were very helpful and enjoyed their help

Chris was great! Very helpful and knowledgeable!

He was of great help. Hector Paco was wonderful! Quick and easy!

Nikki was great!!!!

Cayla Hakim at the Green Valley Ashley store was very helpful and patient with my mother and I as we walked the store several times choosing a sofa and side chairs. We appreciated her help immensely!! Thank you Cayla 😊

Brian helped us and he was so kind and made the process so seamless!

We ordered a sofa and loveseat in January 2024. We received the sofa pretty quickly. There have been numerous delivery dates given and numerous cancellations provided for the loveseat. I received another call today that it's been moved back to May. They can't blame it on covid anymore. The store doesn't answer the phone so you have to physically go there to talk to someone. Are you going to make the match to my sofa? If not, quit stringing us along! Edit: I received the phone call today that we will not be receiving the loveseat at all! Apparently, Ashley sells sets but doesn't have to complete the set!

Sissy assisted us and walked us through every possible option for the criteria we were interested in for a sectional , rug and side tables. She was very patient and helped us imagine what could be done with the pieces in the store. She was very responsive and helpful via email also. I will be returning to work with her.

Joel down in Green Valley is the best! Very patient and he listens without being pushy! Look for him, you won't regret it! Thank you Joel!

Chris and Nicky were extremely helpful and they were very patience and product knowledgeable

Joel was great, he was very informative and patient during the process. He answered all our questions thoroughly.we will definitely recommend Joel to others.

Sissy goes beyond exceptional customer service. She was awesome helping is select furniture for our new home and will always be our go to.

Nicki was wonderful! Such a delight to work with. She made us feel so comfortable even though we most likely made her uncomfortable. She spent from opening hour into the afternoon walking us around the whole store in her heels, getting us all settled with our purchase, so thankful for her patience.

Great service, Joel really helped us out. After explaining what we were looking for he know exactly where to look and helped speed up the process !

Sissy was absolutely fantastic and a joy to work with. We will absolutely be coming back to work with her again.

Shooing with Ashley was a pure pleasure. Cullen was extremely helpful and knowledgeable he answered all of our questions and went the extra mile to ensure we were 100% satisfied. Would highly recommend Cullen for all your furniture needs.

Nicki was very attentive and patient, with me and my family. She was able to help us with our home furniture needs that best fit our budget

Susan is awesome! She is friendly and patient and knows her stuff! She is an asset to to your organization! I will tell all my friends to come here!

Amazing experience! Pedro was extremely helpful in helping my husband and I pick out furniture for our new home.

My husband and I came looking for furniture for our brand new home and Joel was able to make the process so smooth and fast for us! Highly recommend!

Cullan was very good attention and service.

Pedro was very friendly and helped us get a new bed fast and comfortably.

Absolutely the worst service in the world. I gave them one star because you can't post zero stars. Don't get me wrong, the sales person was amazing but don't give me delivery dates and not deliver. Horrible when it comes to inventory and promised delivery dates! If they don't resolve my issue by today I will cancel my order. So mad!

Great costumer service by Mr Oscar S. Thank you so much!

Chris was very helpful. If you come ask for Chris.

Joel helped us find exactly what we were looking for. It was a great experience!

Very knowledgeable & helpful.

Sissy was wonderful! She help us to buy our new living room furniture she was fenomenal she explain us all the features!!

Joel Valenzuela was amazing! Thank you for your patience with me!

Nicki Muncy was amazing from start to finish, very knowledgeable and extremely helpful. Beautiful personality!!👌 Marco A. Fuentes and Lupita Fuentes 04/14/2024

Oscar S. was great, very helpful

Oscar Stevens always greets us with a smile, a hug & the best customer service. Always so welcoming & goes above & beyond with everything that we may be looking for, We appreciate him so much! Thank You.

(Translated by Google) Excellent service and attention from Oscar (Original) Excelente servicio y atención de Óscar

We had such a great experience with Sissy, Sales Associate at Sahuarita location picking out furniture for our living room space. She took all the time we needed and demonstrated an extraordinary amount of patience, as we were unsure which direction we wanted to go. She was even able to take measurements from our living room and give us 3D model of how it would look.

Brian was very knowledgeable, great salesman. He found exactly what I wanted and just got my stuff delivered yesterday. I will definitely purchase more stuff soon.

Sales associate Hector Paco was awesome, he was very helpful and patient with us. We’re definitely coming back to buy the rest of our furniture. : Our bed was delivered on date that was promised. My wife and I love it.

Had a great experience! Oscar Steven’s was a great sales person and was very patient with small children. Will buy all my furniture here from now on.

(Translated by Google) Thank you very much Hector Paco!! Very professional as always 🥰🥰🥰🥰 (Original) Muchas gracias Héctor Paco!! Muy profesional como siempre 🥰🥰🥰🥰

Oscar is very good salesperson. Friendly, kind, knowledgeable and very patient.

Oscar Stevens is the best! Advice, purchases, exchanges...every thing is easy and understandable. We recommend him highly...

Ashley furniture store in Sahuarita is a truly welcoming and service oriented store. Specifically Mr. Oscar Stevens is very experienced and knows his furniture well. His suggestions not only beautified our home but saved us some precious cash in the process. Highly recommend Ashley and look for Oscar Stevens for all your furniture needs.

Calm. Cool and collective

(Translated by Google) Excellent service! Susana Miller is very attentive, knowledgeable about her work and the best thing is she is bilingual. (Original) Excelente servicio! Susana Miller muy atenta , conocedora de su trabajo y lo mejor es bilingüe.

Sales Associate, Susan Miller, provides excellent customer service. I'm very happy with my purchase and her guest service makes shopping a fun and good experience. She provides options and makes my shopping decision easier. Ashley you gave a great employee and she is an asset to the company!

(Translated by Google) Excellent service, I was assisted by Cullen, very friendly at all times, everything was very well explained and easy to understand. It was very easy and fast to make the purchase. (Original) Excelente servicio, fui atendida por Cullen, Muy amable en todo momento, todo muy bien explicado y facil de entender. Fue muy cencillo y rapido hacer la compra

Furniture is good, along with very nice sales people at Green Valley location. Bad review due to not being able to talk to anyone at the store over the phone.

I recently purchased furniture from Ashley for my entire home, a 3 bedroom, single story. The initial visit to the store was pleasant and the in-store associates were great. However from that point on, delivery of the items was a nightmare. I received conflicting information about the time and date of delivery, the items to be shipped were parceled into separate deliveries (very confusing), and the agents who called me were calling from Asia with mis-information. The call centers were so noisy I couldn't hear the agents clearly. It took three different deliveries, all occurring months after the original order was placed. I like the furniture, but I cannot, in good conscience recommend Ashley Furniture to anyone in the future.

Since Ashley split from Sam Levitz in Tucson, the furniture thats being offered has been refreshed with todays looks. It seems the store as a whole has been renovated (broadway & pantano)

I visited the showroom in February and had a very good experience. I paid for my bedroom furniture and scheduled a delivery date. A week later I was contacted by the Phoenix office. One of my items was on back order so I selected another date. A few days before the second delivery date i received a call concerning rescheduling because i never confirmed the delivery date? This has been so unnecessary! A month later i still do not have my bedroom furniture but Ashley Furniture has my money!!!! I will NEVER purchase anything from Ashley Furniture.

Worst experience I have ever had buying furniture. They told me we would have everything we ordered within 30 days. Over 4 months later before the order was completed. Terrible customer service from the manager of this store.

Very bad service I wanted to talk to the store all day and nobody answered the phone in the store. It’s too frustrate

I have purchased there in the past. They have been honest to me. However, their selection of recliner chairs right now is very poor.

Hans was great! Talked us through pricing and broke things down very well!

Sissy was amazing! She helped my family, she was knowledgeable, understanding and super attentive! We felt great with her !

We ordered 2 area rugs and a chair from the Green Valley store. The chair was delivered without the area rugs. I called and was told they were on backorder. We bought and paid for the rugs on December 29th. It is now February. I was also directed to contact the manufacturer via email. Really? Hey Oscar II salesman, you should have told us they were on back order. Awful customer service. I called and left a message for a 'manager'. Never received a return call. AVOID ASHLEY FURNITURE. THEY HAVE THE WORST CUSTOMER SERVICE EVER. **** I received a return email from the manufacturer after a few days. I was given the FedEx tracking numbers for the rugs. They were delivered on Feb 6th.

I went to visit this store to buy a mattress and the sales person Pedro Enriquez helped me a lot and with a very professional way guided me in finding the right one for me. I really liked his very nice personality and patience

Luckily we purchased the extended warranty on our previous furniture. After a bit working with Ashley, we were asked to come in and pick new furniture. Cayla was our fantastic sales person. We are very impressed with the entire process and we definitely recommend Ashley!!!

I highly recommend Oscar Stevens from Ashley’s Furniture. He was so helpful when we went in to buy a new bedroom set for our spare room. He made sure we got the mattress before our grandson came to visit, since there was a wait for the furniture itself. Once the furniture arrived, I was very pleased with the set I purchased. Thank you Oscar, I will definitely go back to Ashley’s Furniture.

We have bought a couch and a bed in the last month from Marissa. She’s amazing with updates and honest. She even checked in with us after our couch was delivered.

Been waiting 9 months for some furniture. Was finally told it would be delivered between 12 am to 4 pm so made arrangements to be at home at that time and surprise me with an email saying they are outside my house at 10 am and will be leaving if no one is at home in 15 minutes. Prior to this had to wait 5 months for a previous order and received it incomplete. Only get some excuse every time I call. Very disappointed

I was helped out by Joel, very knowledgeable and patient young man, will definitely be back when more renovations are needed!

Pedro was the best! Great customer service from start to end. Thank you for your recommendations

Special thank you to James narssa at Ashley furniture for going above and beyond for my family and I. Thank you for your style recommendations and not being pushy with us. We will def be recommending friends and family to you and your store. Thank you

Excellent service once again from Oscar! Third time we have bought furniture from him and he is so friendly, knowledgeable and polite. Reasonably priced furniture with great selection.

Marissa was great! The dresser I was looking for was not on display but she was able to find one similar and measure it for me to make sure it would fit our needs.

We had such a great experience browsing today. Joel V was exceptionally knowledgeable and quick to answer any question we threw at him. Conspicuously professional! We can confidently recommend Joel to assist in making your house a home.

We Had Wonderful experience shopping here , i was very impressed with our salesperson Joel. V he was very courteous & professional , the entire process was easy & fun we felt like children in a candy store .. the staff here went above and beyond. Highly recommend

Joel Valenzuela was great help, understandable & patient. I will definitely be back. Thank you

I found exactly what I was looking for here at Ashley, thanks to the help of Pedro Enriquez . He made is easier to decide what was best for me and my home. I was confident in my sale and was excited to see how my new home would come together . I would recommend him time and time again to whoever is looking for help in building your new home.

My salesman Hector Paco was fabulous! He is very knowledgeable, professional and treats you with care! He listened to what I was looking for and he ended up picking the perfect couch set for me! I will definitely go back to him in near future, thank you Hector!!

Great customer service.

Linda was great to work with! She assisted in getting us exactly what we were looking for. I highly recommend seeing Linda for all your furniture needs.

What a great experience from the second we walked in the door. Oscar was very knowledgeable and after only a few moments he knew exactly what we were looking for. Our Third or Fourth time buying from Ashley. Never disappointed. Thx

The Salesperson Linda was very helpful & courteous.

Susan was Super helpful, I love her energy!

Ordered two couches (on-line)on or around Black Friday. Delivery was delayed once but came today. They look good, delivery staff was great, couches comfortable. Couldn't be happier.

Everyone very nice. Will help you with what ever you need. Very knowledgeable about there products.

I'm extremely happy with my purchases. My salesman, Brian, has always been very helpful and patient!

Prince M. was very helpful, knowledgeable and patient. He was friendly with a great personality! I would highly recommend Prince if you are looking to buy furniture and/or a mattress. Ask for him if shopping at the GV location.

Consistently excellent service from Tedd. I recommend this store to my neighbors here at Rancho Sahuarita.

The service was excellent! Clerks were courteous,friendly and knowledgeable of all the features!

They had just what I was looking for and the salesman was wonderful

Have been updating the interior of our home, and needed new furniture. Ashley's is convenient and has a good selection. Cullan has been really helpful and cooperative, and will be our "go to" guy any time we visit Ashley's 😀

Experience with Jose Guerrero, has been great. Allowed me to shop and come to him when I was ready. Has kept me up to date on my order. Two to three month wait for order was the only downside.

Good quality but the rest of tye experience has been a nightmare . We purchased a bed in Nov. 2023 and to date never received what we paid for. Had to go to the store to puck up the last piece and its not what we ordered! Lot of lip service and terrible customer service. !!! That's my story and I'm sticking to it!!!

I have been going to Ashley furniture in Green Valley for 8 years. I have spent a lot of money there in the thousands. I have been so disappointed i in this past year, customer service sucks. They don't keep their promises and you can never get anyone on the phone. It's so much confusion, even the managers there are awful. I would never shop there again. I've been waiting for a credit for over 3 months. And I keep getting the run around very, very disappointed in this location. I must contact corporate to see if I can get this problem. Resoved it's very frustrating

Went to Ashley's in Sahuarita AZ ymrhis afternoon. Was greeted by Jose, a couple of times later he came by and we asked a question. He was short with his answer then immediately sat down on the nearest couch or chair. His answers were almost abrupt and definitely not wanting to help. I would not recommend to go shop there based on his attitude 😒

I had the best experience at Ashley store! The sales associate, Oscar, was extremely helpful and patient. He listened and offered the best options based on my needs. Thank you!

The worst experience ever EMILY A BAD 👎 ASSOCIATE NEVER RETURN MY CALL to deal with a refund i needed the i return for a damage the worst experice they never took the time to help me just they said whatever was helpful for them to hold there back Emily if you dont like helping customers that job its not for you find a other job. I hope the owener can read this review hes store has really bad customer service

(Translated by Google) Yesterday I went and my daughter speaks perfect English and I told her to look for help Henry Trejo arrived and he was a very rude person and I wanted the pressure of the bedroom and he told me that the scan in the cell phone would be that simple I don't ask for help, they are there to help at that moment when they saw me decide. Acomprar changed his attitude by being friendly, he greeted me, he introduced himself, I was in poorly dressed work clothes and my daughter was in pajamas and I decided to buy from him so that it could serve as an experience for him that he should not treat people because of their appearance. In short, I bought him what I wanted and I paid it in full (Original) El día de ayer fui y mi hija habla inglés perfecto y le dije q buscara por ayuda Henry Trejo llegó y fue u an persona muy descortes y yo quiera el presio d runa recamara y me dijo q la escaneada en el cel si así fuera de sencillo no pido ayuda ellos están para ayudar en ese momento q me vio decida. Acomprar cambio su actitud aser amable me saludo se presento yo iba con ropa de trabajar mal vestida y mi hija en pillamas y deci comprarle para q le sirva de experiencia q no debe tartar alas personas por su apariencia en fin le compre lo que yo quería y lo pague en su totalidad l

My experience with Sam Levitz/Ashley Home Store was beyond infuriating. They duped me with false claims, asserting that my table was solid wood when, in reality, it revealed itself as a shoddy piece of laminate as soon as it started bubbling. The agonizing part was the excruciatingly long wait for them to even address the issue. When they finally did, their attempts at a fix were utterly useless. To add insult to injury, they arrogantly offered me a mere credit without bothering to inform me that returning the deceptive item was an required. The audacity of their deception and lack of transparency is downright appalling. The pinnacle of frustration, however, was the abysmal customer service I encountered – rude, dismissive, and utterly unhelpful. This experience has not only left me with a subpar table but also with a bitter taste that ensures I will never set foot in Sam Levitz/Ashley Home Store again. They have lost a customer for life, and I'll be sure to share my horrendous encounter with everyone I know. Disgraceful

Easily the worst experience I’ve ever had with a furniture store - or any store for that matter. Failure after failure to resolve any issue! If you decide to use this store - good luck!

Store experience: Getting interrupted by other customers while I was trying to pay was rather uncomfortable. That has more to do with the layout than anything. Not the associates fault, but it shouldn't be okay for customers to just lean over the computer while you're reviewing your order (what you ordered, financials etc.). (4 Stars) The furniture: is OK quality, but I am not trying to spend a fortune on something my dog thinks is their bed. (3 stars) Now their delivery service. The associates are great (the ones that actually deliver). Quick, efficient, neat, organized, etc. They've delivered furniture before (5 stars) The scheduling team: I called to schedule with their team (and once to reschedule due to a conflict). I had to call 5 times (1 reschedule and 4 schedules) because they just didn't bother to put anything on the schedule. So I've waited 4 times for nothing to be delivered. Called the last time and they just hung up. Had to call the store directly. It's disappointing because the wait times on the scheduling call center are long and the people are unprofessional /snarky. (Snarky is the only word I can think of to describe the associates I encountered). (0 Stars) If you need something, call the furniture store directly.

They finally got newer styles in stock. I found a great bargain on a recliner in the clearance section. It's been delivered and I love it! I was helped very adequately by a young lady, after being ignored by an older salesman. Gee, I thought the days were over when women were ignored in stores, but not for that guy!

We thought would try one last time, first time just ordered two simple inexpensive end tables. They were in stock 9 weeks later they come in, went and picked up as delivery charge almost as much as item, should have delivered for Free since was never in stock excuse number one sitting on a boat somewhere. Now comes current time 2 weeks ago came in for dining room table and six chairs. It started out well salesperson was helpful and friendly very informative. That was the extent when we realized had our wrong address called right away to correct has had moved our salesperson who was susposed to update never did came to wrong address We did finally get except we paid for setup by Ashley in order to get warranty as they said, however not put together at our home came in already assembled. The chairs two if them legs top short, we called to bring back to exchange unable to accommodate. We were told end of next week will bring a complete new set. We had dinner guests coming before could get new table and chairs back so told them to come and pickup will go elsewhere. The day comes to pick-up again drivers went to wrong place, we called asked where they were was told old address We have called numerous times to update address, updated with Salesperson as well as drivers the first time came out to wrong place After waiting 30 minutes for drivers to pickup our furniture called the store to be informed would not pickup today as a different zip code from what given, why should I the customer be penalized for your lack of communication. We rented a Uhaul and returned the same day as promised, we did not get reimbursed, but it was worth every penny to get away from this horrible place. Buyers beware if you move ever make sure before you leave the store corrections have been made Do not trust customer service or salesperson to make changes won't happen

We were welcomed at the Ashley door by Oscar. He gave us great customer service. He was friendly, informative and did not pressure us. He obviously knows how to assist customers in the best way possible. We are pleased with our high quality furniture and will definitely be back looking for Oscar again with our future purchases. Oscar gave us updates when our furniture was going to be delivered. That was helpful.

Oscar helped us choose items for our new home. He was thoughtful, polite, listened & gave us great information especially on the new age mattress. He's an asset to your store. I'd give him a 5 star rating! Thanks Oscar!

Let me start by saying the salesperson was excellent. First, we bought a chair on clearance, paid 69.00 for delivery, and scheduled the date. I confirmed on the text message with the link they sent. I received a call the day of delivery but missed it. No message was left. I called to find out where the delivery was at the end of the delivery window and was told the chair did not make it to the truck for delivery......wasted day waiting. It was then scheduled for the next day without a time frame.....waited for delivery. Ashley did refund the delivery charge after speaking to someone associated with Sam Levits. Next , I ordered a leather sofa, loveseat, and ottoman. It was on back order with delivery anticipated at the end of July. Was called by the salesperson and informed that the delivery would be pushed back to the end of August. Then, I received a call that they were discontinuing the vendor and was offered a refund or the floor sample. We went into the store and looked at the floor sample, and decided we would take it. They discounted the price, some, but then voided the warranty that was originally purchased. We were told that the items were now clearance and did not qualify for a warranty. This seemed like a bate and switch deal. The manager would not honor the original purchased items. we had he we would have taken the floor samples. Since he did not, we asked for a refund, which I am still waiting for. They debted the money quickly but seem slow on crediting the refund. I will never do business with Ashley Home Store or Sam Levits and would advise the same for any of my friends or family.

Large Ashley store with lots.of furniture - relatively inexpensive and pretty good quality.

We bought a 3 piece living room set (sofa, loveseat, and recliner) a couple of weeks ago. The sofa was too big for our space. We called within their 48-hour window to exchange it for another recliner. They accommodated immediately. Within 4 days, the sofa was picked up, and a new recliner was delivered. And a refund was issued. Great experience. Great customer service!

I have been waiting more than 3 months for a bedset i ordered and every week its excuse after excuse saying there is no hardware included and have to wait or it’s damaged or broken, it was supposed to be here the beginning of April and ever since then every delivery is either canceled or they tell me there is no hardware included so it’s another delivery date and I have been more than patient but manager didn’t seem to care and accused of us rejecting when that is not even the case and even then who wants a broken bed?! We have tried to explain and just now telling us we are the ones in charge of what we do with our order when he didn’t explain that the multiple times I’ve called to complain about this order!! Very bad service I wouldn’t recommend going here, save your time and go somewhere where they will actually help you

Worst customer service I have ever seen we placed our order in February for kid bunk beds they told us the day it would be available then called us and pushed back to mid March then they show up in March and they don’t have the Hardware for the beds!!! Then reorder for April and it gets pushed back May then in May we are waiting on the scheduled day and and they forget to let us know the beds wouldn’t be in until Mid June they show up on delivery day and the beds are completely damaged missing hardware again and they can’t build the beds for us they take it all back so definitely don’t deal with them this is not our first in counter with them we suggest you use conns way way better service and quality

Friendly staff, no issues with delivery and delivery staff. Very pleased

Hector was an incredible salesman! He did not pressure me, he was very patient, and was very knowledgeable! He shared with me that he has many many years in furniture sales, and it shows! He answered all of my questions and was a joy to work with! Kudos to you, Ashley furniture you have the real deal in Hector! What a blessing he is to your company!

They are the worst experience I have ever had with any furniture store. Their customer service is also horrible. We bought a sectional couch during peak Covid, along with their warranty. For two years, nothing but headaches with this place. One section of the couch, despite having people come out multiple times, continually remains slanted. Then two months ago, one of my kids' sits down, and a section of the couch completely caved in. All the wood just broke! She didn't forcefully sit, it just broke under a small kid. So here we go again Ashley's, call and wait.. and wait.. and wait.. and finally someone comes out. Only they fix the lopsided part of the couch, so that it can continue to slant! Are you kidding me people?! The broken one they are taking out of our house to fix, and bring back by the end of April, which means we will have to wait two more weeks. By the time everything is said and done, it will have been three months that it took these people to "fix" the broken section of the couch, and more than two years to "fix" a section that has always remained slanted. How in the world do you expect people to be happy with dropping thousands of dollars on furniture, paying extra for insurance, for something that doesn't last two years, and then being inconvenienced for months by it being broken because you can't do your job and fix it?! I will never buy from this place ever again, nor would I ever recommend anyone buy from here.

Our salesman, Prince Mills, was fantastic and very knowledgeable about the products. Very pleased with the selection and quality. I would highly recommend this gentleman

Walked through and the nearly two dozen sales floor staff were all sitting in some corner of a display on their tablets. The handful that looked up and made any eye contact immediately turned away, including a couple that got up and walked the opposite direction. That’s a damning tone to set. Actively avoid this store.

Nicki was extremely knowledgeable, excellent customer service, her bubbly demeanor was contagious and so welcoming!! We will definitely continue shopping at Ashley’s as long as Nicki takes care of us. If you happen to stop by Ashley’s in Green Valley, ask for Nicki, she’ll take great care of you!!

Nice selection in the showroom.

Just purchased a new couch at Ashley and once again we received great customer service. Tom was very helpful and had a great attitude. He gave us the low down on a few different models and we picked the one that we liked. Thanks again Tom

Absolutely loved this location!! Jesus was very friendly and patient, we will make this our location for future furniture needs!!

Oscar outstanding sales person friendly, helpful and professional. He was very knowledgeable of products and warranties

Everything is beautiful I loved it 💯 % recommended

Good mattress and box spring on sale but the Sales Manager didn't want to give me a copy of what I signed?? Strange AZ law states I get a copy of what documents I sign.. Had to threaten to cancel the purchase before he would give me a copy. Not the most pleasant buying experience I will say.

I’ve purchased items from this store twice, both times Oscar helped me. I’ve never met a nicer salesman or one that was more helpful. I definitely recommend this store and Oscar.

Nikki did a fantastic job of guiding us toward furniture that was functional and suited our style. She was informative without being pushy, and we specifically asked for her when we returned the next day.

I’ve been waiting for over 2 weeks for them to transfer a coffee table and 2end tables from prince to this location. I call on Monday, ask if it has been delivered, they say no, it’s still at the prince location. Then they say it’s going to take 2 to 3 days to deliver and then I call again on Monday and it starts over again. So now I have to wait 2 to 3 more days to get told that it’s not shipped yet.

We ordered a bookcase in September of last year it was on back order with delivery date charging monthly, then someone at corporate canceled our order due to a mistake they made and now they are refusing to correct the problem terrible customer service from corporate WARNING do Not shop at Ashley on line

(Translated by Google) Very. Good service (Original) Muy. Buen servicio

Rude salespeople

Prince got me the exact kind of couch I needed and wanted. Dealt with me being picky until he found what I was looking for and secured my purchase like a PRO. I've been to this location many times and have never been disappointed. Everything happened exactly how he said it would and there's no better a review I can even give. Thanks to Prince for the sale, setup and quality service and thanks to Ashley furniture for having the best furniture one can buy!

So dissatisfied with our experience with Ashley's furniture. We purchased a bed specifically because it was going to be delivered after the holidays,but we are now in May and still do not have a bed. The bed came to the house damaged, and the delivery person asked if "I still wanted it delivered" we paid full price for a bed why would I accept a damaged one. We scheduled a new delivery date for a new bed, waited all day, and still did not arrive. When I went to Ashley's to ask what was going on, a note had been placed on our account that they spoke to me and confirmed they couldn't deliver the bed again for yet another broken bed set. Never did I speak to anyone and didn't hear anything until I came in. Now we scheduled yet another delivery, and the bed is damaged and they want to try to deliver on Wednesday. I just can't take the run around any more.

Amazing service from Hector Paco Jr. Highly recommended!

Fabiola was wonderful. She took the time to explain things to us and never seemed rushed. We will definitely go to Fabiola again.

Fabiola made searching for and purchasing our furniture super easy. She is a gem! Thank you!

Great store with even better employees and Store Manager. We had ordered furniture from Tucson Ashley's in Nov. 1/2 was delivered the other 1/2 was supposed to arrive in February. Nope all we received from aTucson Ashley's was the run around. Robert and Fabeolia fixed the problem in Green Valley and we have our furniture arriving next week. Thank you Robert and Fabolia you saved a Ash customer.

We were so pleased with our salesperson Prince. He went above and beyond helping us and his amazing follow up. Your don't find that very often. Love what we purchased and his recommendations. Thank you. Definately 5 star service.

Mixed feelings, Pros: In-store customer service was amazing and everyone was super accommodating and helpful, especially for me a customer who changed their mind a few times. Cons: We kept getting told the table and chairs were back ordered and when I did go to the store to change small things, it seemed like we were stuck in the store for long periods of time, which was more painful for my child than anything else. So I guess all in all if you are patient and okay to wait a few months to get your furniture, not a bad place to shop.

Prince at the Ashley HomeStore in Green Valley has been there every step of the way! He is quick to get information for us and to answer questions when needed. He is very communicative and follows up frequently to ensure our orders are received and that we're happy with our selections. He's a great asset to the Team! Also shout out to Luis for going above and beyond on our sleep analysis results!

Oscar is a very straightforward salesperson and we appreciated the effort to help us.

Sales person, Prince, was very helpful at store and afterwards in order changes. Timely delivery of LR furniture which was in stock which is unusual these days in AZ.

Eduardo was very professional and knowledgeable! He helped the process go smoothly and was quick to work around my availability.

Hector is the best! He really took his time with me and explained everything to me.

Great service

Great place to find whatever you need at a great price. Bought a great sofa, chairs and dining room table. And we looked at a lot of stores

Kimberly, the salesperson at Ashley was professional, knowledgeable and displayed a great sense of humor. She knew when to give us time to ourselves to talk things out. Kimberly answered all our questions and concerns and there was no pressure. Kimberly will be our contact person at Ashley’s going forward. An altogether pleasurable experience.

Eduardo was very helpful and knowledgeable about the couch we were looking at. He was more than capable of taking care of not just us, but the other two customers he was also helping. Eduardo is by far the best salesperson we have encountered at Ashley.

Where are the 10 starts rating ??? Maria is an amazing customer representative person. She was very helpful and didn’t hesitate to give us all the information and pricing we needed for us to purchase our bedroom furniture. She was very patient and friendly. She did make our purchase WAY easier! Please keep her around! Ashley Stores need more “Marias”. Outstanding customer service on her end!

Beware of delayed deliveries and the "never on time" deliveries

My salesperson Michael was a joy to work with. Very knowledgeable and gave me a discount when he could. He made the process for financing real easy. I will be back looking for a recliner and will work with Michael again.

Nat was our salesman. He was awesome. No pressure. He let us take our time and try out everything before we decided. He even honored an online sale price the day after we purchased it.

Our sales person was Oscar. He was the perfect sales person. Not pushy, he didn't hover. When he saw we had questions, he came over and answered everything. Gave us important information to help us decide when we wanted to purchase. Told us about 90 day layaway as well as some unusual questions we had. I highly recommend OSCAR.

The show room is spacious and has a great variety. We love the couch that we got. Prince the sales rep that helped us was fantastic. He was extremely patient and thorough. He also showed us some awesome space age beds that make you feel like your floating. I highly recommend this place for all your home furnishing needs.

Looking to update our furniture, they have a lot of selection and with good prices

Talk to Reece, he will take care of you. Love Ashley's!!

Hector was extremely helpful in our search for the right furniture.

Beautiful store. I went during the grand opening. They were still adding stock. Great customer service. I believe the salesman that helped me was Ariel. Very helpful.

Mr.Mills helped my family and I pick out our furniture at Ashley Furniture in Green Valley. We bought in a sample of our floor and he look us to different varieties of furniture that would match. WE LOVEEEEEEEE OURRR FUNITUREEE SO SO MUCHHH!! He provided excellent customer service and always checked on us and provided updates. He is an excellent sales man. If you want a person that is patient with his clients ask for him!

About a month ago, we bought a mattress at the Green Valley store. The mattress was comfortable from night one, but it was too high. I am short, and I had to climb in and slide off. I was afraid I would fall. I called them. They immediately offered a solution. They couldn’t have been more helpful. In less than a week, we had a different box spring. I am 100 percent pleased with the service. This was not the first item we’ve bought there, and if we ever need something else, we will return to Ashley.

Kimberly was an excellent sales person, no pressure, very knowledgeable, and very patient while I tried out all kinds of different beds, and then followed up my visit with texts about the products I was looking at. Which is exactly why I went back the next day and purchased my favorite bed. She very easily took me through the process and I appreciated her professionalism.

Had a good experience with Logan Smith. He was very helpful.

We had a great experience at Ashley homestore in Green valley, AZ. Our salesman was Eduardo, he is very professional and upfront with us which we really appreciated.

Just stopped by to purchase a new bedroom set for my last baby at home. Edguardo helped us out and we were able to make the best choice thanks to his help!

Michael J was beyond helpful. We just wanted to give him a shout out . Thank you Michael J🥳

Easy people to deal with also very helpful with product selection. They’re worth the 80 mile drive . Oscar and Tom were both good to work with. Very targeted at getting us exactly what we need.

My boyfriend and I recently went into Sam Levitz on 36th street to look at Master bedroom sets. We like everyone else had a salesman following us around. He eventually got the hint that we wanted nothing to do with him. He was worse than a car salesman. As we looked at the bedroom sets we stopped to admire one and a very pleasant bubbly outgoing sales lady asked if we had any questions. She introduced herself to us as Kimberly Hernandez. She was such a refreshing ray of sunshine. She was very knowledgeable with all the items we looked at. If she did not know the answer she got it for us right away. We were so undecided as to what items from the bedroom set we were looking at would fit in our bedroom. She gave us our privacy to discuss things and would come back and check on us. She encouraged us to take our time and go home to see what would fit. She sent us measurements. We ended up going back a few other times. We even went to the Green Valley Ashley store and we’re approached by numerous sales staff on 2 separate occasions. We made it very clear we were working with Kimberly Hernandez and we’re told she would get the credit if we bought with them. We left and went a few days later to see Kimberly Hernandez and let her know what our experience was She let us know that she would have only received partial credit. We explained to her we were so impressed and comfortable with her that we wanted her to get full credit for the sales. She thanked us. We again received an absolute amazing experience with her. We feel she is the greatest sales person at Sam Levitz and Ashley in Green Valley as that is her home store. We will continue to utilize her in the future. Denise Rosenblum and Jimmy Archuleta

Huge issue with inventory and customer service. Just find a better furniture store and skip this place.

*Hector is always my go to in the Green Valley Store! He is knowledgeable, experienced and personable. Always a great experience.

Loren was great and very helpful!

Eduardo did an amazing job at helping us. He made sure we were taken care of every moment of our experience here and worked to find us exactly what we wanted. He made us feel that he cared for our opinion and that our time with him meant more to him than just another sale! I would highly recommend him to anyone shopping here! Thank you for everything, Eduardo.

Eduardo at Ashley Furniture in Sahuarita, AZ was a very professional, kind and friendly young man. We purchased a bedroom set for our 9 year grandson and Eduardo explained everything in detail that pertained to our purchase. We were very happy with the sale from Eduardo and he wasn’t a pushy salesman whatsoever, if your going to purchase furniture from Ashley Furniture in Sahuarita, I would recommend you ask for Eduardo to be your salesperson.

Awesome customer service from Eduardo from the Green Valley store in Arizona Quality and prices of their products.

Huge selection of quality furniture at reasonable prices.

Really great service! Salesman helped us find exactly what we were looking for

Loren was knowledgeable and very helpful. He listened to what I was looking for and didn't try to sell me something I didn't want. I highly recommend that you visit the store for anything you might be looking for because they have a great variety and selection.

RECENTLY BOUGHT A SOFA SET THERE ALL STAFF IS FRIENDLY AND DO THE BEST TO HELP U FIND WHAT U NEED...MY APPLAUSE TO " PRINCE" WHO HELPED US IN THE STORE! GREAT TO HAVE AS A TEAM MEMBER THERE!!THANK YOU

We enjoy shopping at Ashley's in Green Valley, everyone is very friendly and helpful. We've purchased several things for our home throughout the years because of their good quality, great warranty program, and very modern pieces!

Loren was super easy to work with and his knowledge of products and inventory made our shopping experience really great.

I just bought a new house in Sahuarita. I came to Ashley because of the quality of furniture. My budget was $10k Kinda, sorta spent 3K more... In part because of the product... In large part because of Cesar, my sales person. Let me put it to you this way.... I spent hours in your store... and enjoyed it. I am not a shopping kind of guy. Thank you Cesar... I will be back... for sure. Warm Regards.

Luis was helpful and polite. He allowed me to look around without "hoovering". We've done business with Ashley's over the past 20 years and have never had a problem with their folks or their products.

Edited- since I originally posted this review, a manager from the location reached out personally to address the issues I’ve been having. I think if she had known about my situation sooner things would have been handled differently/better. She had already started to try to rectify the situation and personally assist me for the rest of the process. I originally had it as 1 Star but with the recent genuine interest the manager has taken in my situation I have changed it to reflect the new assistance I’m receiving. Worse Ashley store I’ve ever shopped at. I order $7,000 worth of items and three of the items were on back order but how told they would be in the first week of March. The first week of March turned to mid March, then early April then mid April until June when we finally received it. Then after receiving it, they left all three boxes of furniture on my bedroom floor even though we had set up included in the delivery. When they sent a new delivery guy a few days later both nightstands are damaged and need to be replaced. So after taking with customer service they say they will order me two replacements, I call back a week later and they don’t have a record of it but see it in the “notes” and now it’s almost July and they tell me they will put in an order through customer service because there is no order in for it. Never have I had an issue with an Ashley store until this one.

Great service. Great customer Service. Alot to look at.

I dealt with Kimberly @ the Green Valley location and even though the sectional I ordered was back ordered & took a lil longer than expected Kimberly kept in touch and really did a great job from purchase to delivery. Thanks!

Ashley HomeStore in GV - Sales associate, Shyanne, was very pleasant and helpful with shopping around. She did not bother us, or constantly check on us, but instead gave us our space and time, and I was still very attentive, helpful and kind when asking for help. Went shopping around to other furniture stores, including other Ashley’s and Sam Levitz, and Shyanne was by far the best with customer service out of all of them.

Great staff. Very knowledgeable and friendly. The only thing that I was a little put off by was their check out process. After purchasing a chair, the nice woman who was helping me had to handwrite some kind of purchase invoice. Then disappeared to her desk for 10-15 minutes to do something that had to be done. Then we go over to a computer where she can finally take my money and print out a receipt. The woman was very polite and apologetic but the whole process took a good half hour.

It was nice to walk in and not get bombarded. Was told that if we needed help they were there.

Luis was extremely helpful and explained everything in detail regarding our purchase.

Miguel helped us out and made our time there so much easier. It was a really massive store so it was easy to get lost in, but Miguel was able to help us around and tell us exactly where we needed to go to find what. He genuinely wanted to help us find what works best for us. 10/10 will visit this store again.

Jonni was awesome and very knowledgeable and helpful! It was very relaxing working with her! It was actually enjoyable!! I am so glad we had her to work with! She truly made all the difference and helped us make our decision easier!

Luis was very professional in his manner. We enjoyed working with him and expect to work with him in the future.

Okay I have to be fair here in my review. The sales person was great. Miguel Ángel you good. However communication among the staff and shipping departments needs to improve. I was told I was going to be able to get my whole purchase delivered one day then I got a call saying the full purchase will not be ready. It is an inconvenience to make a purchase and it not arrive at the said time

We were shopping to replace a love seat that we have had for years. Israel, our sales person was exceptional. While he showed us what our options were, he allowed us to look around with no pressure. His patience and willingness to answer all our questions was superb. We are returning Ashley customers because of the quality furniture and the professional & helpful sales staff.

Great experience!!

Friendly staff, online website provides more selection then storeroom.

Shyanne, our sales assistant, did a wonderful job. She was both knowledgable and patient providing us many opptions and as she quickly learned the types fernishing we were seeking.

We will return to Ashley’s for home furnishings

Miguel Angel very quick and knowledgeable

Luis was very helpful in helping us find two recliners. He met us at the door and directed us to the recliner area and answered all questions and explained all functions of the powered chairs.

Miguel Ángel was an awesome representative to work with. He helped my mom pick the most wonderful sectional. She is so happy. Thank you!

Went in yesterday and Shyanne immediately acknowledged us and offered assistance. She gave us space and was not overbearing. When she came over, she was very thorough, professional, and patient. She answered all of our questions (no matter how many times we asked them) and never made us feel pressured to make a purchase.

Not pushy... neat clean salesman and store... knowledgeable of product... good prices

Miguel Angel was very helpful and found just what I was looking for! He was patient and made sure that I knew exactly what I was getting and that I liked what I ended up purchasing!

Miguel Angel was very nice and helpful. He was very thorough by and I will be sure to come back and shop with him.

Eduardo was so knowledgeable and helpful. It was a joy doing business with him and the store is layed out very nicely.

Miguel Angel was very helpful, I will definitely come back to this store, and purchase more

So far so good when I get my new chair I will say more

Everything under one roof. Every price range available.

Loren at the Green Valley store was absolutely fantastic. He spent hours helping me and my Mom put together furniture for Assisted Living and made sure it would be delivered on a very short notice. If we need anything else, in the future, I will make an appointment to be sure I get Loren.

I experienced exceptional service at the Green Valley store. Their team went above and beyond to accommodate my needs. Reece and the other members of staff were courteous, patient and not pushy. It was a pleasure working with them. I also found their prices to be reasonable.

I am very happy with my purchase from Ashley Furniture today. Their show room in Green valley is wonderful! Their prices are fair, but the best part was the Sales person Luis Raygoza. He was very patient, knowledgeable and understanding of any concerns we had. He made the experience a fun one! Anyone who is in need of furniture go see him.

Thank you for patience, prompt customer service.

Keith was great he answered all our questions and provided great information on furniture insurance. We will be shopping at this store again.

Great place!!! 😍

Luis Rayfoza is an exceptional representative and such a great asset to Ashley’s. He welcomed us immediately upon entering the showroom and helped us furnish our new home from start to finish. We couldn’t have asked for a better representative! We actually went to the Chandler location and was so disappointed with the service we received there but still decided to give Ashley’s another go and we are so glad that we did. I will continue shopping at the Green Valley location for further purchases and would solely come back based on the service my husband and I received from Luis. Thank you so much Luis for you’re patience and for the wonderful service you provided us.

We will never buy another thing from Ashley Furniture. We order a nested table online, it arrived and we tried to put it together, none of the screw holes for the leg spacers were drilled properly. We called Ashley and after several dropped calls we finally got through to their online department. They said they would send a new spacer. We waited one week and nothing arrived, we called back and we're told that there was no record of the call and nothing was sent. We asked for a return label and we're told we couldn't return it, we missed the 48 return time frame. These people are dishonest and don't stand behind their products. Thoroughly disgusted.

Very accomodatimg young man. Loren Henry, was patient and friendly.

Very great experience customer service was amazing. Very happy with my purchase

I am having to edit my review. It’s been two weeks since purchasing my bedroom set and we still have an incomplete set and we are sleeping on a mattress on the floor. Not to mention our items are in stock, it’s just not convenient for Ashley’s delivery team to deliver the items to my home. Also the quality is low we are experiencing problems with drawers on the nightstand and dresser. Nothing has been done to compensate us for our inconvenience which shows poor customer service on the fulfillment department. This will be our last purchase with this company. They are quick to take your money but will deliver when they feel like it. Great shopping experience. Found exactly what we wanted without pushy sales. Our sales man even offered to help us with an old insurance claim, he truly went above and beyond.

Keith was our sales rep and was very professional as well as knowledgeable in guiding us to the purchase of our Tempur-pedic mattress.

Great customer service, great deals and a wonderful experience! Mr Paco helped us and he did an excellent job.

Keith our salesman very courteous, polite, respectful, and helped us out to pick the perfect mattress, Sealy posturepedic, that is designed to help people with bad backs.. and boy..has it helped!! Awesome mattress.. and did I mention it reclines to your liking both your upper and lower extremities!!! I'm in love!! So thank you Keith. You were awesome so 5 🌟 🌟 🌟 🌟 🌟 to you!! The store I'm giving 3 stars..because the delivery people I considered a little unprofessional... first they were unprepared to come into a home when I asked them if they had shoe covers...no shoe covers... I have white rugs.. and hello 👋 my family does not wear shoes inside the home so I provided them with shoe covers.. but shouldn't the store provide these?? My rugs in my bedroom are white... and we're living through a pandemic.. so that should be a rule of thumb..besides face masks... another..point off.. their face mask were worn wrong.. under their nose! Wth. Seriously. And and beyond all this.. when I asked them to wear the shoe covers one of the delivery guys even questioned why... you don't do that.. you are going into someone's home that is not your own, and you respect that... you don't know if they have immune compromised system or what the situation is, you just respectfully do what is asked and do your job.. and another point..off... they left mess of plastic inside and outside my home.. picking up what came out of the packaging of the mattress would have been appreciated.

I had a great experience at Ashley’s Furniture store! I was helped by Luis Angel Raygoza and he was so helpful, fun and made my first time furniture shopping such a great experience!

Not COVID compliant. Most staff were not even wearing masks or they weren't wearing them properly. One young man was clearly sick and should not have been working - I could not believe it. Do not go here unless you was to be exposed!!!!

Shayne was great to work with; easy to talk with, looking out for us and making sure we were happy with our selection. We will return to Ashley for our purchases.

Very happy with the service and furniture selection they have at Ashley Home store... Thank you Hector Paco.

Luis was very knowledgeable and patient. Thank you for your service.

They always have a good selection of high quality products. The staff is friendly and very helpful.

Luis R at the green valley location was exceptionally awesome and very helpful. Defenitly coming back to get things again. Awesome job luis

I been waiting since October and still waiting i been told I'll i get it next monthand and next month . Just start by telling people you don't have the future in stock and it would take months to get it. People would understand and make there decision if they rather go to another furniture store or wait for months to get there furniture. It better than dragging the situation for months. Its not right for anyone to go thru this. Just tell them the truth.

Hector was professional, knowledgeable and pleasant in helping us select some home furnishings. We enjoyed our time there

Loren was great. Very helpful and patient. Good sport. Laughed at my jokes.

Highly recommend Maria Moreno. She was very patient while shopped and answered all of our questions. Thank you Maria!

Loren was extremely helpful and patient with my husband and I! Would recommend to a friend.

Great customer service from Cesar but the check out process was way too time consuming. It felt more like buying a $30K car rather than the simple act of buying a $1500 mattress. Ashley needs to streamline its process!

Oscar was very attentive to our needs and made sure that we had a great shopping experience at the store. We have worked with Oscar multiple times. He has been very thorough on communicating timelines of delivery and following up to make sure items were delivered safely and on time.

Luis R was very knowledgeable and helpful when in my search for a new living room set.

Loved working with Susan

HORRIBLE COMMUNICATION BETWEEN ALL DEPARTMENTS OF THIS COMPANY! THE EXECUTIVE TEAM NEEDS TO PAY ATTENTION!

Luis was so kind tonight ! He made a stressful situation into a positive one . I left happy and taken care of . Thank you :)

Amazing workers, NOT hovering over you. Great deals!

We went in to Ashleys today to buy a bedroom set for our oldest daughter. Shyanne was so helpful, professional and knowledgeable about the different furniture. We were in and out in a timely manner and felt we got a great deal! Thank-you so much Shyanne for all your patience and assistance. We will definately be going back for our next furniture purchase.

Staff was very available and helpful/knowledgeable. They answered all my questions well, and consulted experts in different departments for my more obscure questions. Extremely friendly, and getting approved for good financing options was easy. Overall, i do recommend this location for good furniture and good service. (My floor rep was Shyanne)

From James the salesman to the guys that delivered my bed, I’m very happy

Nice showroom, ordered and paid for a loveseat on 11/23/20. They said delivery in a couple of weeks. still waiting 1/1/21........

Every experience I have had with your company has been terrible. If I could choose a negative rating I would. The only reason I gave you another chance was because of my salesperson. I purchased items from your store because they were in stock and I needed them at that moment. When I received the call for delivery 2 days later I was informed that the bed rails for my sons bed were no longer available. However they were when I made the purchase. Now my son has no bed and I am being told these rails have an unknown arrival date. Next issue, delivery for my stuff was supposed to be on December 16th from 2-6. I work so I made arrangements to leave early and when I got out to my car I seen that I had 3 missed calls from the delivery department starting at 10:15 am saying the delivery could not be made as I was not home and I needed to contact your company for a new date. After contacting your delivery department and being told no one was available for me to speak with I asked for an immediate call back. Waited 20 minutes no call back. So I called back spoke to another girl and she said sorry we have to reschedule. I told her it was unacceptable and asked to speak to a manager. She informed me that this response of schedule a new date was from the manager so I didn’t need to speak with one. I firmly requested to get a manager immediately. After being placed on hold another 10-15 mins. A man named Ryan got on the phone and told me that the delivery could not be made today as the truck was back at the prince store. I became angry and asked several questions that he could not answer. He basically lied to me and rescheduled for the following day. I requested that they not show up prior to my time frames as they did the previous day and he assured me they would not. Well next day comes and I happened to go out to my vehicle to grab something and low and behold I got a call at 10:45 saying they would be at my house within 30 mins. My delivery time was scheduled for 12-4. So I had to call my mother to run to my house and be there when they arrived. I called the delivery department back and spoke to a woman who informed me at Ryan was in a meeting. I asked that he call me back as soon as he got out this was regarding my delivery. She said she would have him call me and guess what he never called. It is now December 31st and my son still has no bed in his room. The arrival date is still unknown. After the experience I had with my couch a few years ago I promised I would never purchase again but I gave your company a chance and now I am done. I would rather pay a huge shipping fee before I ever step foot in your store again. I will never recommend your store to anyone and every chance I get I will tell them exactly why. It is unfortunate that your company is like this because you have some good people who work for you and because of the bad apples the good people lose business. I really hope this feedback is taken seriously and people are dealt with because it’s not fair to your good employees. The only thing that was done well was my sales person going above and beyond to find me what I was looking for. Everything else was terrible. Your staff from the delivery department are rude, they lie, do not know how to follow instructions, and have no answers for customers when they have questions.

Wonderful customer service! The selection of furniture is extensive and so beautiful. Highly recommend Oscar Stevens, he was so helpful, knowledgeable and professional. We'll definitely be back!

Very clean and following COVID guidelines. Staff was very helpful and knowledgeable about merchandise.

Came in with the intention of just browsing to furnish my new home. Valeria Bustamante was very proper and professional throughout my journey at the store and wasn’t your typical associate. Definitely will be coming back

Beautiful furniture and employers always polite. Answering any question!

Nice clean store friendly sales people

Keith showed us around to exactly what we were looking for. He was nice friendly no pressure!!! Offered the ease of a protection plan delivery set up and 5yr protection plan. What a breeze!!! Thanks Keith

Oscar is a great sales rep. He helped us with what we where looking for and he answered all of our questions. We will definitely recommend him with all our family and friends

Thank you so much for your knowledge and help with our purchase today at Ashley’s furniture. Thank you Kimberly for being sincere and friendly.

Very pleased with Ashley Furniture!! Kimberly the sales associate has been absolutely wonderful, very polite, and very professional, she takes the time to text me, and inform me of new sales comming up, I do plan on retuning and making another purchase soon!

I highly recommend working with Cesar Ramirez! He is very helpful, knowledgeable and answered all questions. I made a purchase at a different location and he corrected some errors that overcharged me in the papaerwork!

Customer service was outstanding.

Reece and especially Kimberly made my special new purchase amazing. Kimberly made buying a dream loveseat the new x gen smoke seamless and nice.

Walked in and was instantly taken care of by Maria who was great. Very patient and knowledgeable. Very good experience.

Love the service at Ashley’s Homestore especially salesman Oscar, he’s wonderful to work with. He helped me furnish my home for a such great prices. Thank you so much Oscar!!!

Good variety of all types of furniture. Pretty much everything for the whole house including decor and rugs. Lots of staff and sales people to help you with the decision making process and offer advice. Adequate quality furniture, likely sufficient enough for most everybody. Convenient location, lots of parking, good Covid practices. Will definitely shop here again.

Sales personnel very helpful and friendly

Maria was very professional and helpful. She deserves the 5 stars!

Oscar was a great help and very knowledgeable of the product and was very professional... I will definitely be recommending to my friends and family

Friendly and knowledgeable, Jordan was a pleasure to work with and was very insightful as to what we were looking for and actually listened to our likes and gave valid suggestions.

I purchased a bed that I saw on the Ashley site . I called my store in Green valley Arizona and it was not in stock but it was in stock in a Tucson store, Kimberly Hernandez my salesperson had it transferred in two days to my store here in Green valley.. It was a very satisfactory purchase over the phone where she took care of everything.

Thank you Cesar and Luis! For going above and beyond with customer service. Answering all the questions we had in detail. If you come to Ashley furniture’s in Green Valley I Highly recommend these two guys.Thanks again!

Valeria was our assistant while we shopped and was/is INCREDIBLE!! She understood what we needed and the price range and when you go to Ashley furniture on Duval Mine road, make sure you ask for her. We are definitely going to love our new furniture!

Maria was very helpful and knowledgeable! Large inventory to choose from and well thought out showroom. I will purchase here again and would recommend the Green Valley location to others.

Maria Moreno is WONDERFUL! Thank you so much Maria for being so patient with us on selecting our furniture, and giving us so much advice and tips on how to buy the best piece for our needs! Much appreciated!

Customer service was excellent like always

My wife and I went to Ashley Furniture in Green Valley, AZ today. We were met by Nathan who took us to see both Full Length Mirrors, TV stands & Media consoles. He took us to see a number of each of the options. He was taking measurements for us for at least 1 hour. He carried himself with utmost professionalism, and made certain we had all the information we needed for each of the products! He had excellent customer care skills and very patient during our time in the store. When we go back we will be asking for Nathan. Great service!

We were very pleased with the store and with the sales representative. The selection was very good and we found just what we wanted.

I had been looking for a nice couch for months, due to Covid everything is on back order. It seemed impossible to find a couch in stock. This facility was very well set up and professional! They had more in stock then any other place I had been too. They also didn’t have employees that followed you around and pestered you. Maria was amazing! She is bilingual and very personable! I would recommend her to anyone. She was extremely comforting, helpful and made the whole experience stress free.

Everyone was very helpful. My sales person Kimberly has gotten back with every time I e-mailed her with questions on measurements on the Bedroom set I am interested in

Great service in very pleasant salesperson

I am very happy I went to Ashley and found Oscar Stevens. He really took his time to help me and my brother. Oscar is professional, personable and so very considerate. He's called me to twice now to check in and with product information. I appreciate all of his hard work and knowledge.

This was our first shopping experience at Ashley's. We were greeted promptly and professionally by Hector. We were shopping for a dining room set and had many questions. Hector was friendly and personable, he answered all our questions, and gave us suggestions. Overall our shopping experience was great. We received exceptional customer service. And we are the happy owners of a beautiful dining room set.

Absolutely horrible customer service!! Failure to follow through and set proper expectations. We understand the current back orders due to covid but cannot accept their failure to communicate to the client. We placed a bedroom set order in early August and given late August, early September as delivered date. Here we are in October and now they say November!? Never during our initial order did they mention such delays. Have requested supervisor call back several times w.o avail. Very disappointed!! ***Received response from store manager who seemed to understand my frustration. It was appreciated and hope they continue to follow up.

Problems with delivery dates , kept hearing in two weeks then all of a sudden it turn into months before I got my furniture . I was paying for furniture that didn't receive. I finally received one piece and it was damaged not new. It was full of dust and broken door. I am a little dissapointed. The good part was I spoke to someone they will send me a new furniture to replace the damaged one and this person was very helpful with my other concern. Maybe not try to say dates or things that aren't real to close a sale. At least thats how I felt at the end. Thank you for taking care of the concern at the end.

Customer service by Dalton was excellent the delivery process has been a nightmare they never were able to find our address we ended up picking our furniture delivery customer service was rude and when I asked to speak with the manager it was worse he was more than rude for sure never buying furniture through sam levitz again

Great place bought a couch

Delivered a used upholstered chair that had clearly been on the showroom floor. Significant scratched wood legs and dirty where people had pulled out the chair on both sides of the top. When confronted they replied that I SHOULD HAVE CHECKED IT before taking possession. Never mind that I trusted that I was buying a NEW piece of furniture. They did fix it but than never called me to tell me it was available for pick up.

Judith was wonderful!

Typical Ashley

Our salesperson Reece was quick, thoughtful and very helpful. We were able to obtain everything we needed and he was able to get it delivered to us within 2 days. The check out/payment was as quick and efficient as the shopping process. Thank you. It was a pleasure.

Great experience

It was a pleasure to work with Jaime. He gave us the privacy and freedom, he answered all our questions and was very friendly and polite. Thank you

**UPDATE : WELL PLAYED ASHLEY , HAVING CUSTOMER REP CALL ME AND CAN'T FIND MY ORDER. NOW MY WARRANTY EXPIRES THIS MONTH OCTOBER!!!!!!! I do not recommend buying the extended warranty on any purchase, they do not honor it....

We were attended by associate Hector, he answered every question we had made our shopping experience smooth and simple.

Very friendly and helpful staff. Explained every thing clearly as to what I needed. Would recommend this store highly.

Lorenzo went above and beyond...

Kimberly was so sweet and helpful, great experience!!

Kimberly at The Ashley’s Home Store was awesome with my wife and I, highly recommend if you any of your furniture needs

We went in to look for some new furniture. Purchase experience was good. Will continue to visit this store. I will say, after delivering my furniture, there were a few hiccups getting this far. Unfortunately, one piece was damaged, however, the store manager at the local store, along with our sales reps, have taken ownership. They have fixed our problems and want to make sure we are happy. Well done Ashley Furniture.

Great selection of products. Plenty of staff to answer questions. Oscar was GREAT!! Super friendly. Very knowledgeable on products/questions you have. Highly recommend going to see Oscar at W Duvall Mine location

Inexperience to handle customers

Juan was my sales person and did a great job!! I was looking for a variety of items & he was very informative & I am very happy with my selections!! Thanks Juan

Great customer service! Got help promptly at the store and received order update from Oscar, the sales rep. Very satisfied with the price, quality and great service!

We always ask for Oscar at Ashley’s in Green Valley. He is always courteous, knowledgeable and polite with all our questions. We received our mattress set exactly as expected...perfect and on time. We look forward to seeing Oscar again.

(Translated by Google) Very comfortable sofas and at a very good price (Original) Muy cómodos l o s sofás y a muy buen precio

Valeria was incredibly helpful. Very easy to work with especially in these trying times.

We have been dealing with a warranty issue for over three months now for a cushion we purchased to replace the one our dog tore up. This company took our money shipped out some stuffing in a box then the material to put it together. We have called so many times they came and picked the items up and now they have our money and all of the parts for the cushion. Every time we call we get a runaround and RUDE customer service employees. I purchased a lot of things from them in the past but after this I would rather buy my furniture at big lots at least the quality would be much better.

Exceptional service by Hector

(Translated by Google) Maria Moreno excellent customer service, very friendly and attentive. (Original) Maria Moreno excelente servicio al cliente, muy amable y atenta.

Juan Amaro at the Tucson location in Green Valley is an outstanding sales rep!! He greeted me with a smile and cordially. He was never overbearing and allowed me to make an educated choice with him guidance and recommendations. Unlike the Ashley store on E 22nd St in Tucson where the sales reps didn’t acknowledge my presence and even when I asked for assistance was literally pointed to go to the back of the store. Juan is totally different made me feel if my presence mattered! So I usually don’t shop most Ashley Stores because of the lack of good customer service in my other attempts to look at furniture. So as long as Juan Amaro is working there I’ll refer Ashley Furniture Stores

Hector was great! Very professional and always keeping us in the loop of things!

Nice person helping me Long time wait for product to be delivered.

All associates were friendly and helpful.

I have shopped at Ashley Home Store several times since moving to Arizona. Always excellent customer service. They will give you the time and space to look on your own but never far away to answer questions. Dealt with Dalton on my last trip. A very pleasant young man, a pleasure doing business with him. I would recommend Ashley's to anyone looking for quality at a reasonable price.

Always choose Ashley Home Store for my furniture needs. Nò, need to go anywhere else. Very satisfied Thank You♥️

Had a good buying experience with Antonio. Will be happy if product is delivered on promise date in August.

Judith is simply the BEST sales person. I have not received this type of service in years. Highly recommend to go in the store and ask for her. Super Helpful!!!

Friendly. But nothing in stock anymore. Have to wait a month.

(Translated by Google) Excellent treatment by Mr. Antonio, we were at Ashley Home Store Sahuarita 100 West Duval Mine Road and he was very kind, patient and professional. (Original) Excelente trato por parte de el Sr. Antonio, estuvimos en Ashley Home Store Sahuarita 100 West Duval Mine Road y él fue muy amable, paciente y profesional.

Dalton was very helpful and knowledgable about matching and contrasting colors. I fully recommend him.

Great inventory and staff I'll come back for some more stuff

Good selection and helpful sales person, maria Moreno. She made our buying experience a breeze.

My wife and I had a great experience, Hector Paco was an absolute professional the entire time we were choosing a bedroom set. He had all the patience in the world and answered every question we had truthfully. A true professional and a great salesman.

Our sales person Hector Paco was great. Very knowledgable, courteous and not over bearing. Was a joy to buy our new living room set from Hector.

Helpful and friendly

I'm so sorry to the employee that heard me say that I found one of the couches uncomfortable. Most of the furniture at the store is great! It's just about taste. But, I'm so sorry, sir. I didn't mean to hurt your feelings.

Joaquin was great today

This place sold us a lifetime warranty. Their warranty is subcontracted out to a service provider who gives you the absolute runaround. Our electric recliner has not worked in 6 months and they just pass the Buck to three warranty company and they will not honor their warranty.

The environment is always so inviting. Kimberly’s top notch customer service allowed me to find the perfect end tables today. One satisfied customer. Thank you

Very very nice Furniture for home and patio and they have payment plans available, Oscar helped us out ask for him next time you visit this location 👍🏼.

Most unorganized store we have ever been too. Took forever to place our order. Went back as what we ordered was discontinued. Took them 3 days to let us know. Same long wait. Then they gav us a delivery date and I asked what happened to the next day delivery. Story made no sense. They paged us to come to the service desk and we went. Neither employee said a word to us and acted as thought they had no idea what we were doing at the desk. Terrible customer service. Can't wait for this to be over and we will never shop there again.

They are great people, will buy furniture here always.

Customer service is great, but out of stock on a lot of items due to Covid19

Maria Moreno was wonderful lady, very patience with us

Great employees, pretty nice assortment of furniture w/ good options and very kind employees.

I waited all day for the delivery of my mattresses. No one showed. About 6:30 pm I call, only to get the run-around. I was on the phone 30 minutes. Finally after being transferred several times to be told no delivery set. On hold again to be told again something wrong with mattress. I was then offered a mixed-match set. I asked would you buy that for your bed? So now I'm told a new date with another four hour window of time. If I had not called, no one would have called me!

A great location to visit. Very comfortable environment. You're in the zone, and in the right place if you're looking for your furniture at Ashley's.

The delivery men were incredibly rude to my mother. The furniture came broken and no one ever apologized for all of this inconvience, not even the sales person. The customer service was just horrible from everyone. A simple sorry on their part and I wouldnt be writing this

Very nice shopping experience valarie was very very helpful patient and did a very good job on helping us put everything together and she was professional and ver knowledgeable

We were so excited about our new couch, a delivery date we had set up before we left the store. My husband got the confirmation text yesterday. We waited all day, way past the window started only to call the warehouse and be blatantly lied to. First, she claimed we never responded to the confirmation email. Um. There was no email but we have the confirmation response right on the phone. THEN she said she talked to ME and I okayed it. Yeah, nope. That didnt happen . But our saleswoman was super nice and helped us out.

Oscar did a wonderful job.

Our sales associate, Maria Moreno, was very knowledgeable and responsive to our needs. We could not be happier with the service we received. Thanks

Isaiah M. was super attentive & helped me find the perfect Tempurpedic mattress. would definitely recommend!

patient and helpful salesman. Not pushy to make a sale. I will let people know how helpful and patient. Also tell them to go to Ashley to look for furniture if they need any. Also delivered soon and very polite and delivery men. Very helpful once I told him what I wanted .

Had a salesman named Oscar, he was very friendly, and not overbearing or pushy. He let us have our space while we browsed, but was there when we had questions! Very pleasant shopping experience

Great customer service

Lorenzo was professional and efficient. See him for your needs.

I was very happy with the experience this evening. Our sales associate (Antonio) was helpful, informative and treated us very well.

I had the best experience today with Judith Lopez! Her customer service and hospitality was great. She was able to answer all my questions. Would definitely recommend her services

The salesperson (Connie) did a fantastic job showing us around the showroom. We spent a lot of time trying to find exactly the right furniture and prices. She was very personable, understanding and easy to work with. We ended up buying a lot for our new home. We will be back for more soon!!

Hector was friendly, polite, listened carefully, showed me what I was looking for and closed the deal. It was a pleasure visiting Ashleys.

Mrs Maria Moreno was very professional in her branch she helped us in our purchase. She was very helpful and was not pushy.

(Translated by Google) Excellent (Original) Excelente

I purchased a tv stand. I was told I would receive a call to tell me the time of delivery 2 days prior. I only received a call on the day of delivery 30 min before they got to my house. It was delivered damaged. I called to find out about repair or replacement. I was told it could be repaired so I set up the tv stand and plugged all the electronics in. Then the next day I get a call that they will not be able to repair it even though it's a simple roller that needs to be replaced. They have to order a new unit. I'm now waiting for that to come and then I'll have to unplug all the electronics and setup everything again. It's frustrating to receive a damaged product and then be told it can be repaired at first but later told it has to be replaced after I have it setup.

Very positive experience today with help from Hector Paco. Hes not a high pressure salesman, which made my shopping a fun experience. He answered all my questions with honesty and integrity. Thank you Hector!!

It was a pleasant experience, Mr. Paco provided a great, friendly and knowledgeable service. Thank you.

Staff and management its amazing in here!! Best quality in furniture and mattresses!!

(Translated by Google) Good furniture options and attractive promotions (Original) Buenas opciones de muebles y atractivas promociones

It was a great experience...we walked into Ashley's furniture in Green Valley and Maria Moreno greeted us with an excellent welcoming. I felt like if we had known each other for years!! She was extremely helpful in picking out our new bedroom furniture and mattress. Most has been delivered. We love our new bedroom. I would and will recommend Maria Moreno at Ashley's for help and advice on furnishing your home. Thank you so much for your excellent attention Maria.

There are many positive attributes for Maria. She is very friendly, patient, and knowledgeable. She encouraged us to take our time trying a multitude of beds and spending time on each one to help us decide on our comfort level. Maria explained the differences between various beds to help us compare. It was the most positive experience I have ever had while shopping for furniture!

Great prices and helpful staff!

I have purchased almost all my furniture in my house from Ashley. This time I had the joy of doing business with Mrs. Moreno, in the Green Valley store as always had the best service ever!!

Poor service and poor mattresses. Hasn't been long and they're already uncomfortable I regret my purchase.

I'm not very happy, sales rep never bothered to tell us of the return policy and when we received the bed, it didn't have the right parts to assemble it. Now we have to wait for them to order the correct parts, because of this we have been without a bed since 12/23, and when you call no one answers the phone, my wife left a message four days ago and no one has returned her call. Very poor customer service.

Very enjoyable store. A few places a bit crowded with displays. Good prices and sales attendant, Oscar was great.

Great service. Brian R. Is great!! Awesome job.

Hector was very helpful in assisting us in finding a table and chairs for our eating area. . He was prepared with a tape measure so we could measure the tables we looked at to decide which one would fit the area. Even though we do not know the delivery date yet of our purchase he explained why. I would have given 5 stars if we had a delivery date and it was this week. I would recommend Hector to any one.

I found just what I was looking for within 15 minutes. No one bothered me on my search but were available as soon as I was ready to check out. Thank you Ashley.

Went to this store bought a bedroom set over 2 thousand dollars, I received awesome help from a sales associate named Hector everything seemed to be going well at that point. Now the delivery process has been Horrendous! it's been over a week and I have nightstands only. We took time off to be here for the delivery personnel they've failed to be here when they said they would. I called spoke to the manager named Alex to see if we could figure something out. Did not care to even try and work with us absolutely terrible customer service from this man. Safe to say I will not be coming back to this store!

Updated: Oscar was so patient and helpful. This was updated from 4 to 5 stars after working with Oscar. We have a lot of furniture from here and keep coming back over the years.

Reece at the Sahuarita location helped us get an amazing dining table for our new house. He was friendly, courteous, and very professional. We weren’t sure at first if we were ready to buy a table, but his customer service and knowledge really sold us on the idea. I’ll be going back to purchase more furniture from him once we’re settled in!

Oscar was a wonderful sales person. Building a new home, we purchased several items and he was always enjoyable to work with and he was such a kind person. I would recommend his services.

Although we have purchased several products from Ashley, both in Tucson and GV; we feel the owner Mr. Levitz does not care of the quality produced at his Warehouse's. The last thing we attempted to purchase had three doors on it; when the "repair guy" came to look at it, he was sure to tell me that "there were select few who worked on those types of doors because they were such a pain in the @$$." So I took that as it will not ever be "fixed" let-alone close properly!? So yeah, the inability to accurately complete a job comes from the top! Ashley attempted to make it right, but not everyone had the same information... And we lost out on the bottom/base to my hutch😞

My husband and I are very satisfied with the treatment Oscar gave us. He was always willing to answer our questions and find a way to be pleased in everything we were looking for.

It's all good except for the girls who work at the customer service desk That's a rat's nest of people I just don't want to deal with. Not friendly, not attentive, not professional. The rest is all good though.

Very Helpful Team. Andres helped us with our furniture order Everything was perfect and delivered on time. Great business!

Pleasant shopping experience, James was attentive and helpful without giving us the high pressure sales pitch. Delivered to the warehouse sooner than expected. The warehouse crew were amazing and had everything loaded without any drama. We’re very pleased with our furniture and will shop at Ashley Homestore again.

Ashley Home Store has a comprehensive selection of furniture styles from which to choose backed by sales associates whom are personable and intuitive. My husband and I hit the jackpot when we walked through the doors of the Duvall Mine Road location and were warmly greeted by Maria M.! After a brief summary of what we were shopping for and style preferences, Maria deftly showcased options based on our tastes and lifestyle. She really helped us hone down our final choices as my husband and I shaped our living spaces with pieces we chose from Ashley's extensive and versatile collection. We walked out of our new, favorite furniture store having outfitted our living room, dining room and master. We are off to a great start and we couldn't be more happy, excited and yes...relieved! Thank you to the store manager Luis, for his hospitality and also to the store design specialist who was astute and helpful. Maria's introductions went a long way in making us feel comfortable with our entire experience at AHS. If you wish to be assisted by a professional, personable sales associate who knows her product line, ask for Maria. Better yet, make an appointment with her because Ashley knows your time is valuable. You will not be disappointed. Warmest regards, Robert & Mary

Maria Moreno was outstanding and helped me when purchasing a beautiful bedroom set. Very helpful and friendly. Great experience

Price match and expert assistance made this an easy and wise furniture shopping experience

No warehouse on premise. Just show floor stuff. If you pick and pay for something, it gets ordered and delivered from somewhere else. Should be called Ashley middleman store.

Ramon Ramirez was great! Very helpful and NOT pushy at all. We hate the sales people that hover. Ramon was available when we were ready but left us alone until we had questions.

Lot of stuff

Very large furniture selection. Highly recommend if you are looking for living room furniture especially. Sofas here are exquisite.

Renee was great. Helped on the phone before we headed to the store. Checked stock and we were done. Great Job!

Great dealing with Reece again. He knew just what we wanted and showed us the first chair and it was the perfect one. Great job. We will always purchase Furniture from your store and refer all friends and family. Thank you again. Carl and Eileen Christensen

Quality of furniture poor purchased leather love seat not 3 years old bought the 5 year warranty and the leather is wearing off and the warranty doesn't cover the leather peeling only cracking bad quality bad service

Back again, this time for dinning set and living room furniture. Reece was fantastic help, provided great advice and customer service. ASK FOR HIM, you will not regret it. -------- Maria Moreno is the greatest ever. She helped us finding the right furniture and combinations and BEST VALUE! If you go to Ashley in Green Valley, make sure you ASK FOR HER!!! Roberto and Maritza Guevara

We went there looking for a sofa bed and we found a beautiful patio furniture set as well. Our salesman, Reece, was very knowledgeable about the products we wanted.

My wife and I just purchased our new sofa from Ashley's Furniture in Green Valley Arizona. Although the furniture has not been delivered yet our experience at the store was amazing! Reece was our salesperson and he was incredibly knowledgeable and helpful and stayed with us through the whole process while we made our decision. Investing in Furniture can be stressful but resend the team made everything easy for us and kept the stress level low. We highly recommend this store and especially Reece for making us feel at ease throughout the process. We will be back again!!!

Professional and very knowledgeable about furniture. It was helpful in making decisions on getting the right product for what I wanted in my home. Prompt service, delivery, and set-up.

Great staff!

Maria was very professional and efficient, great communication, left the store very happy with what we needed!

Excellent staff and store! Thanks Reece Nied!

Reece was super helpful! He gave me all the information needed without added pressure! Process was also quick and painless once I decided on what I wanted. Very happy with my purchase and experience at Ashley's!

Hector was friendly and very efficient.

Good people good place

(Translated by Google) Horrible! Dese I desepted again and again of their products and most of the staff but continued there, no more! They are definitely a hoax !!! great care. (Original) Horrible! ☹ me desepcione una y otra vez de sus productos y la mayoria de el personal pero continuaba ahi, ya no mas! definitivamente son un engaño!!! mucho cuidado.

Lorenzo was very patient and attentive to our needs. He showed us several living room sets and gave us time to make our decision. We were very satisfied with our shopping experience.

Oscar was very helpful. We had a great experience and got exactly what we wanted.

Ordered a bed and mattress for guests coming to visit. Got the mattress but was told the bed was damaged and we would be delivered next week after our guests had left. Then was told they don't have a bed and we won't get it for a month. We have left messages to cancel the bed with no response. They have our money and we have no bed.

Ashley very disappointing!

We really enjoyed our visit to Ashley. There were no pushy representatives stalking you or leading you to purchase items you don’t need. Our rep was Antonio and, he was very polite, knowledgeable and helpful. He didn’t hover. He let us make our own choices, helped us locate what we were looking for and showed us similar options. The showroom has so many beautiful things to offer yet, he still assisted us with additional items not on display. He even helped us locate a warranty that we purchased previously on other items that customer service reps were unable to locate for over a year! He is a very resourceful man and we really appreciate the quality service he provided us. I will definitely be back and most definitely refer him to anyone looking to purchase from Ashley. Thank you Antonio!

Gilbert... our Sales contact... did an excellent job of directing us to the items we wanted to see. He then pointed out the features and differences on the items. There was no pressure... just s good exchange of information. Great store with excellent staff such as Gilbert

Great service! Reece was very helpful!

(Translated by Google) Beautiful furniture Unmatched guarantees and very friendly and patient employees. (Original) Hermosos muebles. Garantías inigualables y empleadas muy amables y pacientes.

The sales person, Volker, showed me everything available in the store and in stock. Checked the various sales deals and availability. It was great to be shown everything and be able to make the comparisons quickly. Thank you Volker -- wonderful sales rep!!!!

Great service and excellent quality, everything was great.

Hector Paco Jr gave us excellent service and is very knowledgeable about all products in the store, ask for Paco!

Reece was a super nice man. Let us decide which piece of furniture we wanted after explaining pros and cons. No pressure. Will definitely refer friends to Ashley's. Great job...10 stars Carl and Eileen Christensen

From the moment we walked in to the store. Antonio took over and made sure that we were pointed in the right direction. We knew what we wanted which was the bed and bedframe. But Antonio was most helpful. The delivery guys came on time in fact early. Very polite impressive efficient and I’m overall pleased with Ashley’s performance thank you

When my wife and I made the purchase we were unaware of the Sam Levitz connection. We order 5 pieces initially. After my wife received the delivery notice stating Sam Levitz was going to be delivering she decided she did not want 2 pieces, so I called the delivery department stating that I wanted to cancel the 2 pieces but I still needed the other furniture on August 6. I was told ok and that we will see a credit for the 2 pieces cancelled. Apparently they did not confirm my appointment after I talked to them. So in typical Sam Levitz fashion their delivery department missed another opportunity here. I am never again shopping at Ashley's home furniture or Sam Levitz again.

Our sales representative, Reece was awesome. He was very patient, attentive, easy to work with, and resourceful. He took great care of my family and I. Thank you very much for your help.

My sale's person was Valeria. She was terrific. She spent a lot of time with me (and I did not feel rushed at all) picking out furniture for my new home. She understood right away exactly what I was looking for & made several very helpful suggestions. I highly recommend her.

We absolutely love our dining set. Our sales man was very helpful and knowledgeable.

Ashley store is a fun and inspiring place. Reese helped me find the perfect mattress. He listened to my needs which I find very refreshing. I love the store and Reese.

Excellent service, Oscar was very helpful showing us what our options were. Appreciated the knowledge he expressed that made the decision process very easy. Thank you for a stress free experience.

The sales person Oscar, at Ashley Furniture was very knowledgeable and had a great sense of humor! The delivery was done in a very professional matter and they showed up extra early. Attended the VIP Event and we purchased bedroom furniture! Will definitely show there again!

Great shopping experience! Fabulous customer service. Hector is the BEST; patient, respectful, went the extra mile for me and my disabled veteran husband. And Ashley's has extensive furniture selections. Work the drive, a few minutes south of Tucson.

Oscar was very good with us today. From the moment we walked in, we felt welcomed. Helped us with our needs and walked out with a great purchase.

They have very beautiful furniture, and the also finance with no interest if you qualify.

Friendly and knowledgable on merchandise in store. No hard sell tactics and largest selection of home furnishings around.

Love this place! Great service, great selection. This will be my store for all my furniture needs!

Asked where entertainment stands were. Guy pointed me at 2 that was it really. Well how about the whole damn corner wirh like 20 in it. Every time i go here more annoyed with the customer service people

Friendly and helpful, we found just what we were looking for.

Immediate service and comfortable environment

Jackie Santillanez couldn't have been nicer or more helpful to us the other day. She was efficient, knowledgeable, patient, responsive to our questions, & fun to work with. We would not hesitate to recommend her to anyone looking to buy a new bed!

I purchased a "Door Buster" and not only was it not in the store, it took two days to get it when I was told it would be the next day.

Purchased a dining room set May 29, 2019 but realized after a couple weeks that it was not working in our small space so I called to ask for an exchange. They flat out said no, we can't help you! I called again and spoke with a manager, still said same thing. Not only that, but the table finish is chipping off in several places on the table and all they want to say is put in a work order. I called Ashley Corporate and found out that the Tucson stores don't even fall under Ashley Corporate and they have their own policies. I spent over $1k on this set, had it less than 2 weeks and they won't help me in any way. Not cool Ashley Homestore! Now I'm going to lose money selling it outright. I will not be going back to Ashley or Sam Levitz to purchase a new set! Way to make your customers happy!

Very helpful staff, asked us questions to help narrow down our needs. Unfortunately the dinning room table we selected had to be returned twice after which we chose a better made one (more expensive) and hopefully will "be the one"...

Service was horrible

(Translated by Google) Excellent attention and guidance by the store by Maria Moreno, with the best recommendations on the products we were looking for (Original) Excelente atencion y guia por la tienda por parte de Maria Moreno, con las mejores recomendaciones sobre los productos que estabamos buscando

Robert is amazing! He is honest, reliable, knowledgeable, has a great personality and sense of humor! He was very patient with my husband and I. We went in not knowing what we were looking for but Robert helped us find exactly what we needed! Had a very great experience.

I was in your store on 06/09/19. My salesman was Mr. Oscar Stevens. My experience in the store was stress free due to Mr. Stevens. He was very knowledgeable and showed us exactly what were looking for. I did end up purchasing a leather couch and love seat. The check out process was fast and simple and every one involved made the whole experience painless. I thank Oscar Stevens, and will be back in the future. Rachel Mungararay

Robert was the one who helped me and it was the best experience I had! Very helpful and extremely patient with giving your best options!

Hector Paco is the best salesmen you can ever have. I am very pleased to have done business with him. He really convienced me on buying a Posturepedic Mattress. It was a pleasure buying from him Thank you!!!!

Excellent service ! Very patient . Friendly staff. Professional . Great selection.

Robert greeted us at the door as we walked into your Green Valley store. Without writing a book, my wife and I were very surprised and pleased at how great his service was. He is an excellent rep for Ashley Furniture. He helped us all the way through and we ended up buying two bed sets and an outdoor grouping. You have a nice store and we will shop again! Great Job Robert!! Thanks, John Strickland

Volker was very knowledgeable about all products. He answered any questions I had. We be purchasing more in the near future & I'm looking forward to work with Voker. Just need to wait for your next big sale or frequent buyer discounts. Dennis Latham

Hector was great in helping us find our sectional couch! Very knowledgeable and kind.

If you want the run around and to basically sell yourself furniture go here. They dont call you when your delivery is in for customer pickup, and have no instructions on furniture they sell. I was looking to replace my ottoman that I bought with a furniture set from there that was damaged. Of course they sell you a warranty that covers nothing so...yeah dont do that. I asked the salesman for a leather ottoman...he said there was ONE. On my way out I found the exact leather ottoman I had previously purchased, among many other leather ottomans. Ridiculous. I really wish buying online from them was more convenient, because buying in person really blows.

I went to the Ashley store in G.V. yesterday because of their Memorial Day mattress sale. Oscar, my salesman was friendly, courteous & professional. I never felt pressured to make a purchase. He showed me a variety of different brands of mattresses and I went w/the Ashley brand because of the price & quality. He also showed my several recliners that were on sale & I purchased one that appealed to me. My only complaint is that even though the mattress includes a free delivery & old mattress removal, there is a charge for the recliner delivery & they will NOT pickup my old recliner! Now, I'm tasked w/trying to get rid of my current recliner, which is a problem....

Lorenzo was great ! We enjoyed our visit there, and look forward to our purchase arrival.

Great service, didn't feel pressure to make the purchase. Thank you.

Purchased a number of items for our new house and was pleased with the selection. Lorenzo and the staff with great to work with.

Ramon was quick efficient and not only listened to what we said but understood what we needed and the space allowed .We got the perfect couch at a good price and were out the door in 30min happy as a lark .

Luis was very helpful in my search for a chair. The staff at the Green Valley store was friendly and very customer-oriented.

DO NOT BUY FROM THEM unless you dont mind keeping a damaged item you bought for the price of a new in box item because they will never give you your money back. It's been almost a month since I bought a almost 900 dlls bed from them that it was damaged and they couldn't replaced after been told I was going to get my money back to my credit card I've been calling the store to find out the status of my return O always either get hung up on or they just won't return my calls

My husband and I enjoyed working with Reece N. He didn’t hover and let us browse and look around. Very informative, patient, and not pushy. Which is very important to us. At first we didn’t know what we wanted or even if we wanted to purchase something that day. But they have a great sale going on for Memorial Day and he let us know of all the deals. As well as just being upfront and honest about the quality of an item, and if anything Is on back order. Seems the reviews that are negative for this store are not with the sales associates but more with the delivery or back order items. Anyway, we made a start to purchase what we need and we will be back! Thanks again!

good service Thanks Maria 5 star costumer service Juan & Patty

Jackie is AWESOME! Very helpful, NOT a pushy salesperson! I highly recommend you ask for her!

Found an excellent buffet. We'll go with the new house excellently. Salesman was very helpful and considerate 😎 5/4/19 Another great visit 😎 Bought several items to make the house look better 👍 Staff was extremely helpful. It took quite a while to find the pieces we was truly looking for 👌

Gilbert R, our sales person was great! He helped us find just the right furniture for our needs and made sure we got the best pricing and discounts. The team that did the delivery and set up was quick, polite and careful with our home. The Green Valley store is a beautiful showroom, with many furniture options, including art and decor items. Reasonable prices and fast delivery service. The GV Ashley store will be the first place I shop for any future items I need and I will always ask for Gilbert!

Alot to choose from. Great salesmen. Very satisfied

Miss Jackie was very professional Explained my oppsions and which Firmest I would need to support my Back. Very friendly. Would give Miss Jackie the highest rating ya'll have. Doug Tidwell

Very nice and informative.

Our salesman, Ethan was very professional and patient. He did not pressure us into buying and was honest. We will definitely go to him.

This is our 4th purchase at Ashley's, so far we have had only one issue with their merchandise which they picked up and returned with a new piece. Hector our sales rep was great and very knowledgeable about the mattress we were purchasing. With very few choices around Green Valley I would definitely recommend this store. Ask for Hector!!

Reese , the salesman was vreat ! He was patient with me, courteous, pe

Jackie is super helpful!! Thank you!

Went in with a specific item we wanted and we were helped right away and with no hassles.

Excellent, had a great experience with Hector Paco he show us what we wanted the price was right so we brought it. Thanks Hector Best regards Patricia Matrecito

Ramon Ramirez was very helpful in our purchase.

I was referred to Oscar Stevens by a friend, as she felt he was helpful, had knowledge of Ashley products and a professional. I met Oscar yesterday and I agree with the description above. He is a valuable employee.

Francisco was very knowledgable about the furniture and took a genuine interest in making sure we found exactly what we wanted. He presented many options to insurer we found what we wanted without falsely pushing any one item. Excellent experience.

If I could rate higher than a 5 star, I would! We are highly satisfied with our experience at the Ashley Furniture store in Green Valley. Francisco, was amazing and helped us make our purchase a smooth process. I recommend that if you're looking to make any future furniture purchases you consider this store & ask for Francisco. You won't regret it!

Good experience, Robert did a nice job and appeared to be knowledgeable about my needs. I would like to know if I need to buy the deep queen sheets or just regular size for the mattress I bought with the bedroom set.

Great sales!

We have always had excellent service at the Ashley HomeStore, Green Valley. In particular, our go to salesperson Francisco. When we moved to GV, we were in intimidate need of several pieces of furniture. I tried viewing them online. The website was "jumping" around and we couldn't get a clear view of what was available, so we went to the store. Upon arriving, I was not in a good mood because of the website. Francisco jumped right in and defused the situation, helped us located the pieces we were looking for, and finalized the purchase, soup to nuts. We've visited the store three times since and purchased. Each time I text Francisco to make sure he will be there to assist us. We're going back this week to look for guest room furniture. I checked with Francisco in advance and he asked what we needed so that he can properly assist. Kudos to Francisco!

I recently had a horrible experience with Ashley/Sam Levitz and swore off this box brand store. My Husband wanted to give the store another try since Luis Lopez took care of the problem. We were greated by Hector Paco Jr., and had the most amazing experience yet. The store is calm and quiet, easy to walk around and not be bothered. Hector Paco Jr. Was very patient and kind and answered all of our questions with a smile. Best sales man ever. Thank you my Friend.

I purchased 2 end tables at Ashley Home Store yesterday. My sales person was Jackie Santillanez. She is great to work with. Knowledgeable and helpful without being over bearing. She answered my questions, and processed my paperwork relatively quickly. I would also like to mention that I can highly recommend the 5 year warranty offered on any furniture purchase. I had the occasion to utilize the warranty on living room furniture purchased within the 5 years. I was very happy with the outcome.

Got a beautiful couch and loveseat. Had to do an exchange because the first couch we bought developed holes in it. The delivery guys were a little bit rough handling the furniture. Overall we are satisfied

Great service. Andres helped us with all our questions and concerns. He was very knowledgable about his products and services. Also, it is important to mention that Anders was not overbearing.

Great experience! Always giving us friendly service and personal attention with all our needs and inquiries. Hector Paco is the best as always!

Got a mattress with a 100 day exchange in December, the bed didn't work out so i went back to exchange it and was expecting some sort of hassle. Met up with my salesman Lorenzo Alvardo who assisted me in finding another mattress with more support. He showed me several options and shared the pluses and minuses of each. Lorenzo, once again, made the new purchase, the exchange, and the pick up and delivery quick and easy. Thanks again Lorenzo, I will continue to send you customers so they too, can purchase furniture without pressure and get great customer service.

Your salesman was very pleasant and helpful Ramon Ramirez and Angel Martinez are wonderful guys.

Good service. Israel, our salesman did all he could to help us make a decision. What we wanted was backordered so remains to be seen if we can get the item we wanted. Israel will let us know .

Oscar was amazingly helpful,.and friendly .

Oscar was very friendly and helpful. I already had seen a sectional sofa I liked on the website and Oscar knew exactly where it was located in the Duval Mine Rd store.I highly recommend visiting the store! Nice selection, layout, and wonderfull staff!!

Sales woman was fantastic. She was on the ball. Usdualy when we go to the Ashley store we already have something in mind. So all we need is the information on sale offers and paperwork. That's were she kicked in. As soon as we told her what we had in mind, she ran the application and came over with all the options available. That's what I like. Very friendly and almost like buying furniture from a family member. Not an employee. That's for the great experience and hope to see you again on our next purchase.

I came in looking for a mattress and box springs for my guest room. Oscar met me at the entrance and escorted me directly to bedroom furniture. I made the choice quickly and Oscar handled the sale smoothly. He knew how much I wanted to spend so there was no pressure sales. I appreciate that. I don’t like being pressured when I know exactly what I want.

Sales was very helpful.

Nice store but wish they had more sales.

Hector is an amazing salesman, from the time we came in the door and finished with the sale, he was very attentive to our needs and knew exactly what to show us. We ended up with exactly what we were looking for at the fraction of what we would have spent anywhere else. Hector let us look around at our leisure and was able to answer any questions we may have had, he made this the most smooth shopping trip ever!

Roman was an Amazing salesman. We will buy again soon.

Susana welcomed me as I entered. I generally described what I was looking for. She took me to all the areas where couches were displayed. I found one I wanted and she quickly and efficiently prepared all the paperwork and I was out the door. The new couch arrives Tuesday!

Great store and phenomenal customer service by Christopher Ibarra.

Wonderful customer service by Jackie Santillanez.

Mr. Hector Paco, always a pleasant experience to work with you. Thank you for your help!

Our sales lady Peggy was excellent and did all she could to resolve the following issue. My wife and I stopped in on a Monday to look for furniture and bedding for our newly purchased condo. Since the the condo was unfurnished, a quick delivery time was important. We noted the sign on the way in that said buy today, get delivery tomorrow and once inside saw the same signs throughout the store. After a couple hours of shopping and picking out multiple furniture items as well as bedding, we proceeded to the counter, paid for our items in full and asked what time the following day it would arrive. Next week was the response! What about all those signs I asked. We only deliver to your area on certain days I was told. Evidently Tubac is just too far from southern Tuscon. Really? Thought about just cancelling the order but didn’t. Made peace with the whole thing until this Friday morning (2 days before they could possible get here because it’s so far away) an Ashley delivery truck pulls up and delivers stuff to our neighbors and leaves! Frustratingly!!

Love the farmhouse look! Should have done it years ago!

Nice place have an abundance of furniture at what I thought are very good prices. When you go ask for Oscar very knowledgeable and friendly with no pressure.

Nick was an amazing salesman, very knowledgeable and professional, really sold me on the protection plan!

Friendly service, knowledgeable sales person, a good experience.

Jackie was very amazing and extremely helpful, will gladly ho to her for furniture needs

Louis was very helpful and we competed the transaction without any problems.