Ashley Store Lake Havasu City, AZ

My fiancé and I recently had the pleasure of working with Emely at Ashley's Furniture in Lake Havasu, and our experience was nothing short of amazing! Being new to the city and feeling completely overwhelmed with the process of our new build, Emely stepped in and made everything incredibly easy and smooth. Her helpfulness and understanding were truly exceptional. Emely’s creative eye was instrumental in helping us achieve the unique look and style we were aiming for. We wanted something completely different from our home in California, something that would truly pop—and she delivered beyond our expectations! Emely’s knowledge and passion for interior design made the entire process enjoyable and stress-free. She never once seemed bothered by our multiple stops into the store, constantly checking for new inventory or just checking in to make sure we still liked everything we ordered. We are absolutely thrilled with the final result and couldn't be happier with the service we received. Thank you, Emely, for turning our vision into reality!

I had a wonderful experience with Sara, a sales professional at Ashley furniture store. From the moment I walked in, she greeted me with a warm smile and immediately made me feel comfortable. She listened carefully to what I was looking for and offered thoughtful, tailored suggestions without being pushy. Sara’s knowledge of the products was impressive, and she helped me find the perfect piece for my home. Her friendly, no-pressure approach made the entire shopping experience enjoyable. I left feeling confident in my purchase, thanks to Sara’s excellent service!

Just a reminder. Several years ago we bought two recliner sofas. After a year we noticed cushion side upholstery cracking. They sent a representative out to take a look. Nothing happened, so I called and called with little response. Finally I was able to speak with a manager. She said to call the warranty company ( that I paid extra for) and lie to them and say a knife fell undetectable in between. I refused to lie as the upholstery was defective. It still is and we use as is. I would never buy from them again. Very shady...

Sara Herrick was great in handling our furniture purchase. Sara always looks for the best price for us and any special offers that are available in order to try and save us money. Sara is efficient and always tries to make our experience the best possible. This is our third time working with Sara. We are never disappointed. Many thanks Sara!

The Lake Havasu location is a very nicely appointed store, with a great selection and our sales associate Eddie was knowledgeable and thorough. We will be back!

Sara was very helpful when we were looking for a new couch. She was patient and knowledgeable about their furniture and we are happy with the purchase!

Our sales representative, Sara H. Has been wonderful to work with. She is extremely knowledgeable, responsive and has a great ability to understand our vision and help bring it to our reality. She is a delight to work with giving us all the information we need to make decisions and never makes us feel rushed or pressured. She’s the go to girl!!

Eddie was very professional and helpful

We Purchased furniture for three bedrooms, a sofa set, and a dining room table. The only thing that has arrived in the last MONTH that wasn't damaged or broken was our sofa. STILL waiting on two bedroom sets, with no future date on delivery! Dining room table chairs were wrong, and wobbly due to the legs being different lengths, still waiting for replacements. One dresser came damaged, STILL waiting on a replacement. One Night stand electrical outlet not working, and still waiting on a replacement. Master bedroom headboard light not working, still waiting on the replacement. Our kids beds still haven't arrived, and no current future date yet on delivery. They were all super helpful until you pay, then you're placed on the sidelines. We will never buy from Ashley furniture again. And I'll continue to tell friends, family, and neighbors to shop elsewhere. We continue to call customer service, but they say they're waiting on items to arrive but can't give a time or date. The manager is worthless, and won't return calls. Havasu has alot of smaller shop and are family owned and operated, please use them for your next furniture purchase. If I could give Ashley furniture a zero star I would, but one is the lowest I can go.

Me likey.

(Translated by Google) Great place. Very interesting furniture and great service. (Original) Świetne miejsce. Bardzo ciekawe meble i super serwis.

We had a comfort issue with the Tempurpedic Lux king mattress purchased in 2022. Because there was no damage or deterioration of the mattress Tempurpedic was past any guarantee. My husband has back issues from a severe accident in 2009 on the job as a police officer. Major orchids to Derrick who spent so much time with us testing mattresses in the store, listening to our needs, just going out of his way to listen and then above and beyond what we ever expected exchanged our king mattress for a split king so husband can sleep in mode he needs and me mine. I highly recommend Derrick and the incredible staff at Ashley who truly care and are there to help with what you need. Derrick, thank you!!!! We love our new matttresses!!! We appreciate you!

We bought a beautiful bedroom set. About 1 month after having the set, one of the rails on the drawer broke. We called the store and they ordered the part, so we thought. After several follow ups to see where the part was , we were given various stories why we hadn’t received the part. The last call we were told the service guy had a piece and he would come out on Friday, May 23rd. Yet again Ashley failed to come through. No call, no show. My drawer has been sitting on my floor for 2 months.

The manager David was great and a Very nice furniture store -we purchased a couch and matching recliner -we found the recliner chair to hard for us to close after reclining since we are older - Ashley delivered and exchanged the chair for another chair we were happy with excellent service.

Esther was the best with helping us with our couches. She gave use the best deal and I highly recommend Ashley furniture in lake havasu city.

They're great when you buy it and wonderful when. something breaks and you can't find your paperwork. I called and they faxed me everything I needed I to get the recliner fixed.

We absolutely adored the team at Ashley furniture in Lake Havasu! Sarah, Esther, and Derek were absolutely amazing at helping us pick our pieces. Even before our pieces were delivered, we were informed that a couple of pieces had been damaged. Getting moved onto the truck and that they repaired those pieces while they were ordering us brand new pieces to be delivered at a later date. It was nice to know that we would have our full table set up, while we waited for the new pieces to arrive. We would recommend Ashley furniture to anyone looking for a place to purchase new furniture.

Helpful staff, reasonable prices and delivery and setup options.

We had to have dresser drawers repaired. The staff promptly sent out a rep. His name is Sam. He was courteous and on time. He was a perfect representative for the company. Great customer service. He took care to make the repair thorough and sturdy. Much appreciated.

Have purchased many items at Ashley furniture in lake Havasu and always delt with Eddie always does a great job highly recommend Eddie and Ashley furniture

Helpful staff. Pricey

Stopped by today to check out options for a new mattress and sofa. We weren't totally sure if we were going to buy today, especially with the holiday sales coming. Eddie and Derrick helped us and they were awesome! They made sure to answer all questions and help us with finding the right items. We were able to work a deal for everything that was fair and better than expected. The showroom was beautiful and there was plenty to pick from. There was even more in the catalog that was available as well. Hopefully, the delivery goes well too!

Stopped by today to check out options for a new mattress and sofa. We weren't totally sure if we were going to buy today, especially with the holiday sales coming. Eddie and Derrick helped us and they were awesome! They made sure to answer all questions and help us with finding the right items. We were able to work a deal for everything that was fair and better than expected. The showroom was beautiful and there was plenty to pick from. There was even more in the catalog that was available as well. Hopefully, the delivery goes well too!

Eddie was a big help and helped up very good its was a good experience and I will be returning to Ashley's and asking for Eddie next time

Just left earlier today. Derrick and Eddie were phenomenal sales staff that went the extra mile to make sure we got exactly what we needed. The showroom is large, clean, and beautiful. Definitely worth the drive down from Needles for me

Stopped by today to check out options for a new mattress and sofa. We weren't totally sure if we were going to buy today, especially with the holiday sales coming. Eddie and Derrick helped us and they were awesome! They made sure to answer all questions and help us with finding the right items. We were able to work a deal for everything that was fair and better than expected. The showroom was beautiful and there was plenty to pick from. There was even more in the catalog that was available as well. Hopefully, the delivery goes well too!

Purchased an 8000 dollar furniture set at this location, was told everything was instock except for the largest sofa. Was told I would receive 2 separate shipments as indicated and annotated on the invoice. After the missed delivery window I called in asking for an update and they told me I would only receive one delivery and everything was on back order and they could not provide a delivery update and I would have to wait. When purchasing I told them I would not be ordering back ordered items and they assured me everything was readily available and instock... After the 1st interaction, they called me saying they would be scheduling the 1st delivery within a few days as originally agreed, nobody called back, I called back a week later and they reverted to everything would be delivered in one delivery and they were waiting on back ordered material... I told them I wanted to cancel the order at this point. They said someone would call back. They called and said they would be scheduling a delivery within a few days as originally agreed. After another few days I called back and they once again reverted to a single delivery and that I needed to wait for the back ordered item. I asked to cancel the purchase and they once again said someone would call me back. I asked to speak to a manager and was told I am speaking to a supervisor, i said fantastic, let me speak to the manager as requested and was told i vould not speak to the manager and they were all that was available and someone could call back later to cancel the order...At this point I refused the call back and demanded they cancel the order, they complied. I spoke with the 1800 ashley number and they informed me this location is not an ashley furniture store but a 3rd party retailer who only licensed thier logo, ashley furniture could not provide any customer support due to them being a 3rd party they are not affiliated with... I found the exact same items on another retailers website for 1600 dollars less than the 20% discount I was offered in store... what ever this location has In store is cheaper through a different seller. Don't waste your time with this location, you'll receive better service and pricing elsewhere. Hopefully this serves as caution to any would be shopper's to avoid this location.

Derrick Roberto went over and above helping my friend and I shopping for furniture. Spent lots of time, also looking on line for just the right items we were looking for.

Sara made my shopping experience so easy at the Lake Havasu City AZ store.. It came even faster than expected. I expect to love and enjoy it for many years.

Hey, folks! Just had to share my amazing experience with the Tanavi Four Piece Modular Sectional from Ashley Furniture. If you’re in the market for a new couch, this one is an absolute winner—trust me, you won’t be disappointed! First and foremost, shout out to Sara Herrick She was incredibly helpful, hooking us up with the best deal possible. Super-friendly and totally knew her stuff. A+ service right there. Now, on to the couch itself! The Tanavi sectional is seriously stylish. It’s got that modern, sleek look with clean lines that can fit in seamlessly with any home décor. Plus, the grey color we chose is on point. Let’s talk comfort, people. This couch is top-notch in the comfort department. The cushions are plush and cozy, providing great support whether you’re binge-watching your favorite shows or just chillin’ and relaxing with a good book. It’s a real winner for ultimate lounging. One thing I love about the Tanavi sectional is its modular design. You can mix and match the pieces to create your perfect setup, whether it’s a U-shape, L-shape, or whatever suits your fancy. So versatile, you know? And we can’t forget about the quality. This baby is built to last. The materials are sturdy and well-made, reassuring me that I made a solid investment. All in all, I couldn’t be happier with my new couch from Ashley Furniture. Sara rocks, the deal was unbeatable, and the couch itself is just fantastic. I’m officially a fan, and I won’t be shopping for furniture anywhere else from now on. *Also FYI had to have this ordered and it came within one week. The delivery went super smooth and the gentlemen who delivered it were very friendly and helpful.

Recently moved to Lake Havasu City. We decided to go to Ashely Furniture for a lot of our home furniture. It was a group effort! We are not great at knowing what to pick. Ester was awesome, she has a wonderful personailty, was very knowledgable with her furniture, knows what colors go together, and responded quickly to my text on her off time. ;-) David helped us put the order together and gave us all the estimated delivery dates. We went back in a week later for our dining table and Alicia had great customer service. We needed to make an exchange on one item and she got it done. We will be back soon to get the rest of our home furnished! Thank you all!

I took my in-laws in today to buy furniture they needed as soon as possible due to an unexpected move to assisted living. Esther was amazing. She was so patient with them. She took time going over everything. She also arranged to get it delivered as soon as possible. I really appreciated the amazing customer service!

Eddie made my shopping experience for furniture fast and easy, great customer service also.

Great customer service and found a great mattress for nice price, helped by a really nice guy named Derick. Thanks!

We have worked with Esther over at Ashley and she was beyond helpful with adding on furniture after we placed our initial order, rescheduling our delivery because our move in date got pushed back, and making sure our repair got done when a piece came in damaged. I will keep going back to work with her and would recommend you ask for her when you go in.

We had a issue with an order placed with a different location and they were able to get our order redone and delivered quickly. Robert in customer service followed up with updates to our order. Thank you!

Great Customer Service received from Eddie, thank you for assisting with my purchase !

We purchased a bedroom and living room set and Esther was very helpful. We had to time our delivery with our houses completion date and she was great helping to arrange that for us.

Sara Herrick was our go to girl I highly Recommend her she was very helpful cheerful and spunky she helped us with looking for what we needed (computer desk for our living room ) and super fast delivery service too if you are in the market for looking for fast super helpful she is your go too gal love Sara thanks again ❤️❤️❤️

Great prices vary helpfull staff.$810 out the door duel reclining couch.Eddie was great

We furnished a full home in Havasu, Sara promptly greeted us, listened to what we needed, and was able to help us furnish a full house. She lent her ideas and continues to answer any questions we have as we continue to add to the house. She has even visited our home so she can find the perfect pieces and has been there for delivery to make sure every thing is of perfect condition and perfect fit for our home. She is professional yet personable and she has made our experience at Ashley easy and satisfying. Highly recommend you look her up if you are in need of anything for your home!! Thank you Sara!!

We furnished a full home in Havasu, Sara promptly greeted us, listened to what we needed, and was able to help us furnish a full house. She lent her ideas and continues to answer any questions we have as we continue to add to the house. She has even visited our home so she can find the perfect pieces and has been there for delivery to make sure every thing is of perfect condition and perfect fit for our home. She is professional yet personable and she has made our experience at Ashley easy and satisfying. Highly recommend you look her up if you are in need of anything for your home!! Thank you Sara!!

Completely disappointed in the service received on 3/25. Before going to leave a review we first called Derek, the general manager but his explanation and excuse were nothing short of pathetic. We just purchased a new home in which we intended on completely furnishing. Upon arrival at the store we were greeted by Eddie who was pleasant but unfortunately it went down hill quickly. As we browsed we were surrounded by several employees at various times arguing with one another, then talking about customers negatively all while completely ignoring the fact we were right there. Then when we found the bedroom set we were ready to purchase, we were going over details with Eddie about the set and the general manager, Derek, came over in the middle of the conversation to cut off Eddie and ask him to turn on a lamp. To say we were made to be unwelcome and not acknowledged is an understatement. We mentioned the issues to Eddie and still called back to place the order but first requested a call from the manager in hopes our feedback would be well received - it was not. Now we will be going elsewhere to furnish our new home due to Derek’s terrible response, ignorance, and lack of customer service skills.

Completely disappointed in the service received on 3/25. Before going to leave a review we first called Derek, the general manager but his explanation and excuse were nothing short of pathetic. We just purchased a new home in which we intended on completely furnishing. Upon arrival at the store we were greeted by Eddie who was pleasant but unfortunately it went down hill quickly. As we browsed we were surrounded by several employees at various times arguing with one another, then talking about customers negatively all while completely ignoring the fact we were right there. Then when we found the bedroom set we were ready to purchase, we were going over details with Eddie about the set and the general manager, Derek, came over in the middle of the conversation to cut off Eddie and ask him to turn on a lamp. To say we were made to be unwelcome and not acknowledged is an understatement. We mentioned the issues to Eddie and still called back to place the order but first requested a call from the manager in hopes our feedback would be well received - it was not. Now we will be going elsewhere to furnish our new home due to Derek’s terrible response, ignorance, and lack of customer service skills.

Completely disappointed in the service received on 3/25. Before going to leave a review we first called Derek, the general manager but his explanation and excuse were nothing short of pathetic. We just purchased a new home in which we intended on completely furnishing. Upon arrival at the store we were greeted by Eddie who was pleasant but unfortunately it went down hill quickly. As we browsed we were surrounded by several employees at various times arguing with one another, then talking about customers negatively all while completely ignoring the fact we were right there. Then when we found the bedroom set we were ready to purchase, we were going over details with Eddie about the set and the general manager, Derek, came over in the middle of the conversation to cut off Eddie and ask him to turn on a lamp. To say we were made to be unwelcome and not acknowledged is an understatement. We mentioned the issues to Eddie and still called back to place the order but first requested a call from the manager in hopes our feedback would be well received - it was not. Now we will be going elsewhere to furnish our new home due to Derek's terrible response, ignorance, and lack of customer service skills.

David was an amazing sales person. We were looking to buy a mattress, we went to mattress stores and they were not knowledgeable at all. David helped us and explained the differences. We ended up buying twoaytresses. Wonderful experience!!!

Do you need your ex lover to come back to you contact Dr Achio for help 👇🏿👇🏿👇🏿 https://www.facebook.com/Dr-A-Achio-107798245401365/

Julianna Guzman is the best. We told her what we were looking for size, color and price. By the time we arrived she had done the research and had several items to show us we decided what we wanted and purched right then. I strongly suggest that you look her up. Also the delivery was great. Johnathan and Brian were totally awesome. Looking for a change check out Ashley, you won't regret it.

Great purchasing experience thanks to Sarah Herrick's keen eye for design. patio furniture, dining room table with very cool chairs and I was so happy to add another patio table. Looks amazing! I couldn't be happier.

Went to Ashley's to purchase Bedroom furniture, had outstanding service with sales Rep SARA HERRICK. Sara was able to answer all questions and was very professional in helping pick the proper set. She also noticed that we were looking at a secondary bedroom set and was able to provide us with a full detail of the brand name in the event we were to purchase at a later day. We called her back 3 weeks later for that second bedroom set and purchased with ease. We have had good luck with this store in our purchases and recommend highly.

What a wonderful shopping experience. Sara Herrick was helpful and personable, showing us quality furniture at very reasonable prices. We highly recommend Sara and Ashley.

We bought a sofa and coffee tables and end tables , they were delivered separately , and the two young men who delivered are a huge asset to your good name, and good service .So cheerful, and efficient, and thoughtful . Love are furniture ...thanks

Sara is an absolute beast and has gone so over and above for my partner and I with our properties we could not be more satisfied. She literally has taken care of everything and provided us with the best service and pricing! Even when we cannot be in town to accept delivery she goes and make sure everything is taken care of and send us pictures. She has designed the interiors on all of our properties and we could not be more satisfied with the service we receive. Our customers love the atmosphere we provide and we could not do it without Sara on our team!

WARNING! WARNING! WARNING!!! The staffs and employees that works here are nothing but LIARS and great CON ARTIST when it comes to getting their sale commission!!! They had mastered the SALE AND BAIT CON!!!!Out of all the places we had shopped around to furnished our new home. This is the only place/store that is beyond unprofessional, rude and directly keep lying to our faces. The lies continues out of their mouth is unreal. Despite numerous texts threads and VM and recorded conversations we had that's completely contradictory to their now false and misleading promises in order to keep you in the Sale and Bait scheme they mastered. They had the audacity to be even more disrespectful and mouthy and poorly treated customers when they are finally confronted by the lies and false sales. They hide behind the franchise owner and even misuse the cops services so they can play the victim cards. I will never recommend this place for any business and future business even to my worst enemy. Beware of their SALE AND BAIT TACTIC!!! They had mastered it. Sarah, Randi and Derek are nothing but con artists and especially DERECK THE BIGGEST LIAR I HAD EVER MET of which he trained his staffs to be exactly like him. To be nothing but liars and con artists. The employees here unprofessional, lack any training of customers services, most of all they only care about meeting their quota and commission.

Been struggling the last couple weeks trying to find furniture for my new place. And haven’t found the right person or place to help me. until I went to Ashley furniture and dealt with Jeremy Streeter Can you help me find a mattress a bed set and living room set. Made it so comfortable easy and affordable. I recommend Ashley‘s furniture and Jeremy as yourself person

Great experience with David Bavier at Ashley Furniture in Lake Havasu! All my questions were answered completely. I'm excited about getting my new furniture. Thanks for your professionalism, knowledge and humor.

went here to look at bunk beds.. I've bought furniture here before but this experience was bizarre. so they take us to see the bunk beds but one worker just sat there and stared at us.. I mean super uncomfortable so we bounced.

Derek at the Lake Havasu City store allowed us to exchange our sofa set for a different one since it was more comfortable. He was extremely professional and courteous and I love the customer service! We have been return customers several times.

My husband and I went into Ashley’s purchasing furniture and Esther was there to help us! She was very patient, nice, helpful, and understanding! She did everything she could for us to get our furniture in as soon as possible! Definitely recommend Esther if you ever go to Ashley’s in Lake Havasu!

Esther was just wonderful! She answered all my questions and help me through the process of getting the bed of my dreams. She went above and beyond to make my experience as painless as possible! 😊

I’m getting a new place in a couple months that I need to furnish. I’ve been looking for something that was affordable, but didn’t look cheap. When I first went into Ashley’s I immediately thought.. “all of this is way to pricey for me and got overwhelmed” luckily Ashley’s Furniture has an amazing employee! Esther Perez showed me many options that were affordable, practical, and beautiful. I will be back, and when I do I will be asking for her!

Had the best experience with Sara at Ashley furniture, Lake Havasu City Az. She was so patient and helpful. Couldn't be happier with the furniture or with our sales person, Sara.

Esther was the best sales gal. So knowledgeable, cordial, and professional. Very excited to get our furniture.

When we moved to Lake Havasu we went to Ashleys Furniture and thats when we met Sara. Sara has been helping me with furniture purchases ever since. I always recommend Sara when talking with friends who are are looking for great quality furniture. Sara is friendly and works hard for her customers to get the right product at the best price. I highly recommend Sara she is always going to treat you right!

Wonderful place to shop for your furniture. Sales Reps are super nice. Furniture is beautiful.

We purchased a house full of furniture from Ashley Lake Havasu. Esther Perez was our sales person. I can’t say enough about her knowledge and professionalism. She explain all the the different styles and showed us how everything worked. Esther even called us several times after the purchase to make sure everything was delivered in perfect condition and on time. Highly recommend Ashley Furniture and especially Esther! TB

good service & delivery and Poor contact phone number.

A fantastic experience from the beginning to end… We recently purchased a living room set from the Lake Havasu store… When we walked in we were greeted warmly by several sales associates we weren’t pressured or hounded as we browsed, we had already done our research and knew the set we wanted… Dave Bavier was our sales person and was a real pleasure to work with… We came to and an agreement on the price he placed the order stating that it was in stock at their warehouse in California and quoted us 2-3 weeks for delivery… Much to our surprise we got a call that the furniture was scheduled to be delivered the following Monday which was only 1 week! The delivery men arrived early in the morning and were very polite, professional and did a great job setting up the new furniture and hauling away our old sectional… In this day and age its very unusual to get this kind of service Dave and the entire Ashley team knocked this purchase out if the park… We’ll be back and definitely recommend Dave and the Ashley team to anyone for their furniture buying needs.

I have bought alot of our furniture from this Ashley in lake Havasu. On this trip, our salesman David Bavier was very helpful and got us a awesome price with a great delivery date. Their furniture is great quality and a fair price.

Friendly staff and helpful! Lots of options to pick from and many of the couches are size adjustable.

Where is my bedroom set A year to get Dresser and night stands!😖

Beautiful pictures

Great experience! Thank you Sara for your knowledgeable experience and great customer service! We found everything we wanted and didn’t feel pressured on our purchase. Thanks again!

We ordered a Tempurpedic mattress in july. The first promised delivery date passed without a word from Ashley. We called and were told by the end of September. On October 1st we went in. We were told there was no mattress for us. Not happy about not having the mattress but even more disappointed that we were never contacted. i have been in this situation of having to wait and wait and wait BUT in the case with the other company we were called, apologized to and completely kept in the loop at all times. Now I know that if I want to buy something from Ashley, I go to Amazon and order it. And if you want a mattress GO TO MATTRESS FIRM!!!! We had it the next day!

We ordered a Tempurpedic mattress in july. The first promised delivery date passed without a word from Ashley. We called and were told by the end of September. On October 1st we went in. We were told there was no mattress for us. Not happy about not having the mattress but even more disappointed that we were never contacted. i have been in this situation of having to wait and wait and wait BUT in the case with the other company we were called, apologized to and completely kept in the loop at all times. Now I know that if I want to buy something from Ashley, I go to Amazon and order it. And if you want a mattress GO TO MATTRESS FIRM!!!! We had it the next day!

Bought a beautiful table in December and it cracked on the tabletop from bad craftsmanship as it's composite wood like material-I called in February -March 2021 as it was warranted for a year. The store in Havasu contacted me several times to set up repairs but I couldn't make any of the dates offered. I finally asked if we could just pick up the top and replace it ourselves after about two months . They said sure come pick it up as soon as You can.A month later (in July because we don't live there full time ) I went in person to pick up the tabletop and the staff said it wasn't there, that it had no record on it coming in? Won't be coming in until mid October 2021. Why did they call me several times for installation date and then tell me to come pick it up?

I haven't shopped there lately, but when I have it's always had very good customer service.

Bought a beautiful table in December and it cracked on the tabletop from bad craftsmanship as it's composite wood like material-I called in February -March 2021 as it was warranted for a year. The store in Havasu contacted me several times to set up repairs but I couldn't make any of the dates offered. I finally asked if we could just pick up the top and replace it ourselves after about two months . They said sure come pick it up as soon as You can.A month later (in July because we don't live there full time ) I went in person to pick up the tabletop and the staff said it wasn't there, that it had no record on it coming in? Won't be coming in until mid October 2021. Why did they call me several times for installation date and then tell me to come pick it up?

Great store. Nice diversity in home furnishings. Found recliner I liked and completed a sale and was done in about 30 minutes. Sales person was pleasant and wasn't pushing in trying to make a sale. Will shop there again.

They are the best for customer service! Janet went above and beyond expectations for my home! New couch came today, they exchanged it for the first one we purchased! It is beautiful and fits so well!

We recently purchased a condo in Lake Havasu and visited Ashely Home Store to furnish the entire home. We worked directly with Sara Herrick whom was exceptional on every level. Sara instantly understood our style and showed us only those options that aligned with our tastes and budget. She further understood the current long delivery times and catered what she was showing us with that in mind. I would absolutely recommend this Ashely location and Sara for home furnishing needs.

No high pressure sales, just friendly and knowledgeable support for a well informed decision on the customer's part. Esther was extremely helpful.

Service sucked nothing in stock and American furniture warehouse has the same furniture for half the price in stock.

Julie and the sales staff are great! Was able to add the warranty to my couches easily with Julie.

We were able to find the perfect living room set at a great price this past weekend, Calvin was very helpful and polite. Thank you for making it a great experience!!!

Sara Herrick of your Havasu location is a gold digging wench you shouldn't have working for you. She asked to borrow money from a customer...that's bad...customer service. :(

Update to this review. They honored their sale. Thank you- It is 5:45 pm on a Sunday and the store is closed when it states it’s hours as closing at 6 pm. I am trying to buy a bed with today’s sale of king bed for queen price and tomorrow the sale is over.

Bye

ZERO STARS!!!! The customer service at this store, from the salespeople on the floor to the reps that take phone calls is atrocious! They ALL lie through their teeth and most of them are rude and have horrible people skills! We have bought numerous items from this particular store over the last 2 years and have had less than mediocre experiences with the salespeople on the floor. None-the-less went through with our purchases because we liked the items. The last purchase was the straw that broke the camel's back! First, the sales rep told us she was getting us a much better deal than advertised because this particular store is privately owned and can offer better deals. Ok cool... LIES!!! I went to the website the same day and was able to put everything we just purchased in my cart with delivery and tax included.... for $300 less! We wanted to support the "local" business and decided to let it go and hopefully the store/employees keep the benefits. We were told ALL of our items were in stock except one piece. Everything but that one piece would be delivered in 2-3 weeks. Cool... LIES!!! 3 1/2 months later we are still waiting for 3 pieces... I called 5 different times.. each time told a different story.. So ok, I'm trying to be patient given the current situation with covid and all that back shipments and whatnot even though the ladies I speak to on the phone are ridiculously rude and condescending. I say nothing... I accept the behavior because I just want my furniture! I call again. I am told verbatim "your items are now in the warehouse ready to be loaded TODAY. I am not sure of the actual date we will receive them for delivery, but it should be anywhere from a couple of days to a week" I still have not received any info on my delivery, so I call again a week and a half later. Guess what?! In true nature of the way this store operates.... I am told... "it looks like your items will be ready to load from California in 2 weeks, but that doesn't mean we will receive them here for delivery. This is just an estimate as to when it will be loaded on a truck to come our way." MORE LIES!!!! Order CANCELLED and my new items will be delivered in ONE WEEK from LIVING SPACES. Delivery confirmation received in 3 minutes... So much for trying to support this supposedly privately owned Havasu business. ASHLEY FURNITURE Lake Havasu NEVER AGAIN!

all furniture places suck right now because of the way our world is and things aren't ready they're not available for another 5 6-8 weeks it's terrible

Rob amazing customer service we hopping to keep making business with you. Thank you. First time buyers at Ashley Home Store.

Been here twice. First purchased couch and loveseat set, it was a nice set but they delivered the wrong color. They ended up being short one set of dishes that I ordered and would only refund me for one set rather than find another. Fortunately I found the extra set I needed on Wayfair. When I explained I was upset, they said they would send me a $25.00 gift card which I never received. Last week after waiting a year, I went into Ashley to look for some furniture. There was a gentleman salesman who was very pleasant to talk with and a female saleswomen who was very rude. Wish I would have gotten her name so I could provide it here. After both experiences, I have no desire to purchase or go into this store ever again.

Very helpful but not overpowering sales!

Its smaller than other stores I've been to and there is limited selection. Most of the furniture is overpriced and there is no clearance section that I could see.

The was what we expected. Good prices maybe a little better than expected. Good sells person to work with, Sharon.

Will not be patronizing this store again. I really think separating you from your money is their priority, not providing their customers with good customer service. The salesman we had was a complete jerk. Gotthe feeling he didn't think we were going to spend much money as he completely dismissed us when he spotted a different customer looking at an expensive sofa. He make a beeline to them and left us standing there. We had to find another sales person to help us. We did end up ordering a few things which took forever to arrive. We had to do the follow up on delivery as we never received a call from them that our order had arrived. Turns out it had been sitting there for a week. I am not sure how they survive as the store seemed deserted.

Such rude people work here..... no matter how many times you go in here you always get attitude.....

We found what we needed. Michelle was very helpful and took care of every detail!

It took them eight weeks to deliver our sofa. Like everyone else they are using the virus as an excuse

Peggy, the General Manager is unprofessional and out of place. I highly recommend taking your business somewhere else. I found her to be rude, didn't introduce herself and did nothing to help her employees. I will never buy from Ashely again due to this experience.

I will never shop at the store again on August 31st I went in and spent $4,500 and some change on a new living room set a new dining room set 3 bar stools a queen size mattress and an additional Ford dining room chairs they told me it would be two to three weeks for me to receive my furniture 3 days ago I get a call from Ashley Furniture saying that my furniture would be delivered September 12th between the hours of 10 a.m. and 12 p.m. so I got rid of everything inside of this house my couches my dining room my old bed my previous bar stools when the delivery driver showed up the only thing he had on his truck was the coffee table fort dining room chairs that go with that table and the extra for dining room chairs nothing else other than two lamps one of which was broken but both were not what I ordered so when I called Ashley Furniture to find out what was going on they told me yes the lamps were incorrect the lamps I ordered Ford discontinued but they have those lamps in the store in Havasu when I asked them about the rest of my furniture when I can expect it because I have no bed to sleep in no couch no nothing I am informed October 6th will be when my couch and everything, will be here that is not the way you conduct business I was informed two to three weeks not 8 weeks and I informed the girl at the store that that is not how things are done and I would never shop there again she's in contact her manager who says that he will send a queen mattress to my house so I at least have something to sleep on until my mattress gets here sorry but this is not the way that you operate a business under any circumstances so if you want Furniture do not order anything from Ashley furnitures in Havasu

Sales associate Sharon is Awesome. She was so helpful. 0% interest for 12 months. Got bedroom set and living room furniture.

Amazing customer service!!5 stars!!

Ok this is a test. Most ratings and friends who have made purchases at this furniture store in Lake Havasu told us we would be sorry for making the purchase. LETS SEE WHAT HAPPENS ! I purchased a sectional this afternoon from SARA, who quoted a two to three week ETA of our special order sectional. SO LETS FIND OUT WHAT HAPPENS!! I will update when they call me for delivery.

We bought a sectional recliner couch here from David Bavier and he was great!!! We definitely recommend him for all your furniture needs. He is super friendly and very knowledgeable! Above all, he is not pushy at all! This is our second purchase from him. We also got our dining room set a few years back! The furniture is beautiful and the whole experience with David was great!! Thank you 😊

Bought new bedroom furniture

Two years ago we purchased a mattress there. What we paid for and what we got are two different things. A few weeks ago I started to use that mattress, I noticed that it sags in the middle, I stopped by the store to complain and they sent someone out to check it, he checked the end of the mattress and not the middle and I have heard nothing since. I have sustained back problems and am currently in physical therapy? I am in agonizing pain. Two days ago I went to our best store and bought a new mattress and I am waiting for delivery. I prefer stores that you can trust, Ashley is not one of them.

got a nice couch no pressure.

Tony went above and beyond to get our order to us!

very professional and extremely helpful. I wasn't hounded by the sales associate, but rather was shown what I was looking for and given ample information. lots of beautiful furniture to choose from at reasonable prices, and they price match.

I had a great shopping experience today at Ashley Home Store in Lake Havasu City. The sales associate (David Bavier) listened carefully when I explained what I was looking for. He was able to show me a nice variety of options and colors of power sofas and loveseats. I purchased both a sofa and loveseat today from David. I thought I got a great value for the quality of the product. David's knowledge of the product, and his friendly and helpful demeanor made me feel confident in making my decision. Thank you David.

I had a great shopping experience today at Ashley Home Store in Lake Havasu City. The sales associate (David Bavier) listened carefully when I explained what I was looking for. He was able to show me a nice variety of options and colors of power sofas and loveseats. I purchased both a sofa and loveseat today from David. I thought I got a great value for the quality of the product. David&'s knowledge of the product, and his friendly and helpful demeanor made me feel confident in making my decision. Thank you David.

Bought sofa, love seat & rocker chair all with recliners for ane awesome price, including 30% off & warranty for way under $2000! Great prices!!!

I ordered a table and buffet table and 2 days later I decided I wasn't sure it was going to match the inside furniture, so I called to cancel the order and was told they had to call the manager. Then they said it couldn't be cancelled they have a no return policy.I hadn't received any product yet so not sure why it would be such a hassle to cancel the order. I was told I could get a credit on my purchase for something else.I said forget it and waited for my ordered items.The table and buffet table arrived, looks ok, wish I would have waited and not ordered especially since they are so anxious to get their stuff sold they don't care about customer service. Cancelling 2 days and they said no. Lake Havasu Store

Dave was really helpful and easy to work with .

Furniture nice but Salesman was a jerk to my family with me.

My son and his friends went in there on the early afternoon of June 13th. My 18 year old son was going to buy a bed. He's also trying to establish credit, so he asked about financing although he had the cash to buy outright. The lady that works there told him not to bother unless his credit is above 640. Ok, no problem, no credit, it will be a cash transaction then. Before checking out his friends and himself wanted to browse a little. The woman walked up to him and his friends and told them that since she only gets paid commissions that they needed to either buy something or leave!! ARE YOU KIDDING ME?! They were deciding if they wanted to buy MORE FURNITURE!! That means more commission! Speaking to the taller, older lady with short grey hair... You lost a butt ton of commission because of your nastiness! A room full of young men with cash in hand getting ready to start their homes could have made you a LOT of money... none of them, or anyone in their families will EVER give you a penny. Too bad.

We are very happy with the quality and selection of the pieces we chose. We purchased a lovely grey fabric sectional with ottoman, and a set of dining chairs. Paid a small fee to have them delivered and set up in the great room. We do agree that the delivery process needs some overhauling. I'm sure it's difficult with Havasu's location, but their system needs attention!

I stopped in and looked around. The staff was friendly. I liked some of the furniture here. Not great quality. But, not IKEA either. I went home and started looking at the reviews and website. The website is like a huge corporate website. The pricing is strange. You need to put in a zip code to get the real price. Weird. Anyways, after looking at the reviews, I wasn't comfortable with having furniture delivered. I wanted to see what this store had in stock and pick it up. I called with some SKU numbers. They guy that answered was quite rude when I told him I wanted to pick it up. So, basically if you want to pick up your furniture you need to go to Redlands, CA. The guy wasn't willing to see if a closer store had my items in stock or didn't have the ability to do so. I called Redlands and was on hold for 15 minutes. I hung up. Overall, big corporation. Customer service and prices are what you'd expect. Shite.

Friendly staff.

Great choices and staff

We've purchased out family and dining room furnature and also the 2 newer beds in our house. We also bought a round dinijng table and 2 chairs for the eat in kitchen. Was hoping they had a cabinet the dimensions we needed for our eat in kitchen but no go.

Great service

I saw a couch I wanted online and confirmed they had one in Havasu and went to the store to see it. I live an hour south of Havasu so it's not like running to the grocery store. The couch was exactly what I wanted. I bought it and the staff couldn't have been nicer and more cordial. They told me it would be manufactured by 3/11 so on 3/15 I called to see if it was actually done. To my surprise the woman in delivery department said they could schedule it for delivery on 3/19 at 10:00am which was the only open slot. Lo' and Behold on 3/19 I got a call telling me the delivery would be at my house in 30 minutes. The delivery guys got there at 9:40 am (20 min early) and they were so kind and nice. They handled the new couch with care and efficiency (getting those things unwrapped requires a college education I swear) and Bada Boom Bada Bing I had my couch exactly where I wanted it, the color was perfect, there were no defects of any kind. I am very very pleased because I had read horror stories online and was nervous BUT it was a flawless transaction and delivery was outstanding. I highly recommend shopping at the Lake Havasu City AZ Ashley HomeStore. I know I will go back.

Kelsi Holman of the Laje Havasu City store is a great and honest sales person. I thank you for your patience and assistance with my recent Queen Bedroom set. Jerome Bradford

Haven’t been in this store in a long time. I saw so many items I will be back to check out.