Ashley Store Mesa, AZ (Superstition)

Salesman did not put right name or address on my sales slip we are in town for 3 days and they promise to get it delivered had to redo the whole transaction with our name and address and can’t promise delivery before we leave very disheartening drove to store 3 times taking away from our vacation as well as poor customer service. Delivery is needed Wednesday tomorrow as promised. Kori Huberty

The employees were incredibly friendly and helpful. I picked out an inexpensive clearance item, and the only area of improvement would be the checkout process. I was asked for a lot of personal information while purchasing a $10 product and I don’t particularly care for that. It also took a bit longer than expected.

Sales staff was excellent- worked hard to try and meet my needs

Brody was helpful. Showed options. No pressure.

Great customer service. Nice selection, good quality.

very inviting environment. Lenny, our sale's associate, was knowledgeable and fun.

We had a wonderful experience with our salesperson, Phelan. He made our shopping experience incredibly easy! Neil in customer service was also magnificent! He was very attentive and followed up as promised. All-around, it was a great experience!

(Translated by Google) Good treatment and fast service (Original) Buen trato y servicio Rapido

What a fantastic team. Honestly they do everything…..they deliver to your door….they offer white glove service which eans they do everything. They do setup and assembly. They have items nearby and I received my purchase in the same week. Try them…you won’t be sorry.

Second purchase from Ashley's and it was good as was the first purchase. Happy with a dresser I purchased, felt the price was reasonable, had friendly help and assistance in the store and the delivery process was great.

Very professional very nice young man helped every which way they could rearranging it in the houses as well as helping us move about. I give them an excellent 10 thank you.

I really appreciate the customer service here! Nick was wonderful every time I visited!

March 2026 will be 2 years dealing with Ashley nonsense. I dropped my BBB complaints when Customer Care emailed that we would now receive a refund..Now the store has NO record of this AND the stools went from $80 to $125 each. The stools should not even be sold due to their very poor quality. Ashley plays the ' Exhaust the customer ' game so you give up. It's a complete fraud. Still can't get our money.

You can find all the same budget furniture WAY cheaper at literally any other retailer!HELL, AMAZON AND WALMART.COM SELL IT CHEAPER!!! And they don't try to sell you a "protection plan" when all you want to do is buy furniture. That warranty does everything they can to avoid fixing or replacing your product

We purchased a linen/storage chest through a phone order directly with the Mesa store on 11/30/2025. Upon delivery it had a strong chemical odor. We tried to air it out for several days to no avail. As it was totally unusable for its intended purpose we tried to contact Ashley for a refund. Going through their phone contact system was nearly impossible. So we went to the Mesa store directly and spoke with store leader "Moe" who arranged for a replacement unit to be delivered and told us to refuse that unit if it ,too, smelled to get a refund. A replacent unit was delivered but it also had the same strong chemical odor - so we refused it and the delivery people took both units back to the Mesa store. In fact, the driver told us that a number of people had complained about this unit. When we called for a refund Ashley shifted gears and indicated that we could only get store credit for the money that we paid. Since we did not need any other furniture, and were completely unsatisfied with Ashley's customer service and willingness to stand behind its product, we refused. While we are still challenging their decision, we have no furniture and are out the money spent. Purchase furniture here at your own peril.

Worst experience I’ve ever had. Left a review before. They lied and said they’d call. Never received a call back. Two months later and Michael or Mo have not said a single word to me again. These people lie. Just know that.

I was treated with respect I was not pushed. I was left to browse the store and the gentleman that helped me was there when I was ready to buy my furniture. His name was Lenny and he was very helpful.

Very good service

The couch was promised to me by January 9. Day it was supposed to be delivered. They said I’m sorry there was an issue with the delivery and it won’t be available until the 21st. They’re just used car sales salesman trying to sell cheap furniture. I will not be buying from these people ever again.

Sales associates we’re very knowledgeable about the various types of mattresses and the various firmness as well. I felt like I made a good decision for the mattress I purchased

Was shopping for a mattress. Leonard was very helpful in recommending a mattress for the firmness and price range that I was looking for.

Brody was our sales rep.. we entered your Ashley Store, in Mesa, Az., off Southern Ave. We walked about in bed showroom with others and young salesman was seated in a corner at front window corner on cellphone. Totally oblivious of customers. Actually three sets of couple. Finally, Brody came from out of nowhere and greeted us. Huge smile and handshake! We actually were not in the buying process but just in education mode having done online research. His product knowledge and enthusiasm overwhelmed us. He took time to show us the Necter beds we were interested in, BUT soon he showed us different adjustable beds of better quality and functions. ( upselling but not pushing) Soon he turned us from shoppers to BUYERS. BOTH my wife and I are old school new car dealers, retired. Always a sucker for a great sales pitch. Brody was a tonic. We left spending $1800.00 more for our adjustable bed selection because of his knowledge and business acumen. Not only do we highly recommend him but will tell all family and friends about our experience. Were we still in the Automobile business we would have stole him away. We are a retired couple in our late 70's now BUT BRODY is certainly special. Additionally, there was a small Latino manager that sidecared the deal. Offering exceptional discounts and support to Brody. Don't know his name but thank you to him as well. The sale became less about price and more about the sales experience. The buying experience was painless and enjoyable. Bravo Brody and Ashley furniture for the satisfying purchase. I'd advise Ashley's to find a management position for him so he can propagate his sales ETHOS! Thank you. Kurt and Jill Strecker Happy Dreams.

Marlie was so welcoming and pleasant to work with. She knows her inventory and was helpful finding a piece of furniture I needed.

The young salesman, Logan, was personable, knowledgeable and helped us find the table we were looking for. He is an asset to your store.

Excellent service 👏

VERY DISAPPOINTED I WANTED MY MONEY BACK AND THE GUY SAID I WOULD GET IT IN 5 DAYS HE DID NOT PROCESS IT I WILL NEVER EVER SHOP HERE AGAIN I HAVE NOT GOT A EMAIL AND WHERE ARE MY TWO OTTMAN THAT I ORDER LAST MONTH

I would never buy from Ashley again! While the salesperson was great, my $2K sofa arrived with a broken recliner mechanism and a huge glue stain! I have been trying to get this replaced for MONTHS, and it’s impossible! You can only access a call center, and so far, I have been through 7 steps of trying to get them to honor their warranty! First, I had to use a text system (not a joke), where I had to text pictures of the damaged sofa (even though the delivery driver took pictures of it and assured me “they’d send someone right out”), and I was supposed to receive a call that never came. Then I got sent to a call center, where I had to email more pictures, to then receive a call that again never came. Then I got an email asking for a video! They’re now saying that if I send a video, then they’ll have their technician “review it”. All because THEY delivered a majorly defective product!! I wish I had bought from ANY other store! I will not be buying from Ashley again!

Always a great experience!

Brody was very informative, knowledgeable, and helpful. The whole process was seamless from the time we walked in to the second we walked out after buying our new bedroom sheet. Would definitely look for him next time we need something from Ashley.

Brody was a tremendous help with our search for the perfect bed. Your beautiful showroom has so many great options we couldn't have made a great selection without Brody's help. He was very thorough and explained all of our options in detail. This positive experience has gained Ashley a repeat customer for sure.

Found what I was looking for. Love the process, the delivery guys were so nice. Showed me how to use the sleeper. Very polite!!! Thanks!

This is the WORST company!!!!! I paid for the assembly and delivery of a sofa table. I received a table with two shelves, but not the 8 inserts the shelves rest on. The delivery gentlemen forgot the parts. Instead of calling the warehouse where they assembled the table to have them drive the parts to my house, they did nothing and now can't seem to find the 8 inserts to mail to me. It's been 30 days and they tell me it'll take 30 more for me to receive the parts. That's a lie. They don't have the parts or they would already be here. I've asked them to waive the $100 delivery fee but they insist this is impossible. They can only give me a 5% discount which is a measly $20. I should have the delivery fee waived and a 5% discount. This is the worst, absolutely moronic company I've ever dealt with and it's still not resolved!

Logan S. did a great job of answering all our questions without being pushy. Good salesman!!

My wife and I were looking to get ideas on furniture for our new home. We weren’t looking to buy anything, just look. An associate named Brian asked if we needed any assistance. We are always hesitant asking questions right off the bat, but not once did Brian make us feel like we were pressured to purchase anything. He put together a list to keep on file of things we were interested in to make it easier once we are ready to purchase. He spent a good chunk of time helping us in various sections of the store, and really helped us when we found a living room set we knew we wanted to have. We are looking forward to getting more of our furniture from Ashley’s thanks to the incredible customer service from Brian.

Everything about it was great thanks

Our customer service rep was very helpful and answered our questions about the sofa bed mattress and color of the sofa precisely. We were able to sign the paperwork in minutes and we were very satisfied with our purchase and Brody.

We were very pleased with the furniture selection. Our salesperson was very professional and congenial. The store manager helped us secure an excellent deal. The delivery and assembly of our dining room table set went smoothly. Couldn’t be more impressed and happy with our purchase.

Both salesmen were Very helpful ! Carried my painting out into the car when it was raining even. Very good service

Thanks to Phelan for helping us find our "perfect fit" sofa! We had a great experience!

Thanks Brody for giving us Olathe royal treatment!

Matthew R. B. was outstanding. He led us directly to the power recliners we wanted, and the features were even better than we expected! Great explanations of the pricing, delivery, and warranty.

Very satisfied with product and delivery.

Richard was our sales rep. He was very helpful and friendly met our needs and questions. We ended up purchasing furniture.

Great service! Very happy; guys were very professional and nice. Overall great experience Thank you!

Living room furniture update

Bought a couch in January this year over $2k we had an issue with one of the cushions on arrival. It did get resolved. But 2 months later the cushions were flat and lost support. I flip cushions same thing. Reached out to customer service multiple times about the issue going back and forth getting hung up on multiple times. The couch does have a warranty. Seems very cheaply made and poor quality throughout the couch. The couch is less than a year old and seems like it’s 10 years old. Customer service is non existent and nobody seems to know how to help. Wish I would have bought elsewhere.

Never ever ever buy anything from this company!! Absolute total nightmare for an entire year. Customer service in Philippines is absolutely useless and has no clue what’s going on and helps with absolutely nothing!! $2300 for a couch and I have gotten zero customer service and zero help for months and months. Calling and calling and calling never getting an answer never getting the parts I need never getting a resolution. Waiting and waiting and waiting for someone to help me!! Call the store and they refuse to let you speak to a manager!! I have been driven absolutely insane by these people for months!!! And then they get mad at me for being angry!!! Couch cushions flat and ruined after 2 months of use!!! Never NEVER again!!!

The manager and staff were awesome

Richard did a great job describing the features and answering my questions. Delivery guys were thorough and courteous. I'm very satisfied.

Wonderful young men who moved in a bed and chest of drawers...polite, capable young people. K.M.

Delivery guys were great and flexible in getting things to my apartment but my Ottoman is missing legs and my table is damaged. I was told someone would be reaching out to correct this but I have not heard or seen anything come across on my order…

(Translated by Google) It was a pleasant experience, the service was very good and they always helped us get the best deals (Original) Fue una experiencia agradable la atención fue muy buena y siempre nos ayudaron a obtener las mejores promociones

I had an enjoyable experience here. I was able to purchase the furnishing that I was looking for. My salesman Brain was knowledgeable, professional and understanding.

Fast friendly service. Willing to negotiate

My wife and I just stopped into Ashley furniture in the superstition Springs shopping center to buy a TV cabinet and a sofa and loveseat set for our living room. Brody was the sales associate who helped us and he is terrific! He was so helpful, friendly, and very, very professional. His knowledge about all of their products was extensive, and he explained everything in detail, including the pluses and minuses of everything we looked at. He made a lot of great suggestions and we bought exactly what we were looking for. The quality of their furniture is the best of any of the furniture stores we have visited in the last few weeks. If you are looking for some new furniture, whether it is one piece of furniture or a complete set for any room in your house. You need to stop by the Ashley furniture store in the superstition Springs shopping area. Make sure you see Brody.

Marley did great for us.

Such a pleasant experience, staff was knowledgeable and easy to work with thank you we’ll shop with Ashley again

Excellent sales and delivery experience. Great communication and now we have a beautiful new bedroom set. They made it easy.

We confirmed the delivery date the day before delivery. They gave me a time frame 11-2pm , I missed work to wait for the furniture. The furniture never came, I called and the driver said he was close, waited another hour and called the driver again and He said he was around the corner. It’s 5 pm and no one ever came. Now Ashley furniture isn’t doing anything to make this right and I have no furniture. Horrible costumer services.

I used to love shopping at Ashley Furniture, but wow have they gone downhill. I went to this location in the beginning of August looking for a new sectional. The salesperson was great, the manager seemed helpful at the time. Fast forward a month later and it's such a nightmare. I delayed a delivery because I was going to be on vacation. What was supposed to be white glove turned into the entire time I was getting automated calls and texts to schedule a front door drop off where I would be responsible for moving it into the house and assemble myself. After moving some existing furniture, it turned out I wasn't going to be able to get the sectional I wanted because the size was too large and they didn't make multiple versions of this sectional. So I tried calling the store and get transferred to their generic customer service that isn't even in the same state. They put a request in twice and no one ever called me back. I even contacted the store manager directly and he never got back to me. I decided to go back to the store myself to cancel in person. The manager was there and I was told "you were on my list to get resolved" gee thanks. I spoke to a different manager who then told me a 3rd request was sent in and I should've be getting anymore calls or texts about setting up a delivery. Well the next day I still was getting the calls and texts. I called the 1-800 number for the 4TH time and FINALLY got a person and they sent me an email that the order was cancelled. Yet 4 days later the pending charge is still on my credit card, waiting to drop off. Do not waste your time, they don't care to help you. You don't get in touch with your actual store and even standing in front of them, they didn't resolve the issue. Their system is terrible, their delivery service is a joke. You will NEVER get the day you ask for, because it's only a request. BUY SOMEWHERE ELSE

Well our experience with this store was not a good one. We bought some outdoor furnitures back in 8/9, the sales person Richard was so so. Didn't seem too really be too enthusiastic to help us. We ask for certain pieces and he got them down in system and said the delivery fee would be $200 and gave us no other options. We said that outrageous we will just go ahead and pick them up. Took us back to the service desk and left. So the folks at the service desk did all the work. Come to find out the warehouse is clear in west side of town. But it was better than paying $200. Well the furniture was to arrive a certain date but it didn't so it was like 2 weeks more the 30th. In the meantime the furniture arrived at the warehouse and the chat bot that Ashley has is so ridiculous, not talking to a live person just a system. That went on back and forth for a week to schedule a date to pick up and questions we had. We never got a live human being to talk to. Come to find out we did some checking and chat with a customer service on line. They said it should be free delivery. We went to the store today and saw the sales person Richard and the other guy we talked back in early August, we asked about the free delivery and they both said yes free delivery. We went back to the customer service desk and explain our issues. Plus we're not able to pick up as husband has to start working 6 days a week. The one gentleman try to page Richard to come back to the service desk and was told he was busy with a customer. But still needed to come back and handle the issue. He told us he was not going to do his work. Richard never did come back, so the nice lady helped us but she checked the system and said it was not a free delivery, we were told wrong. We had no choice but to pay for delivery $170 more just for them to drop it off at the door. As we were leaving Richard and the other sales guy were sitting talking to another salesperson. Didn't see any customer around. So long story short, we were lied to, been ignored and had to pay more even tho we were told a few times it free delivery. We're not coming back to this store again. We'll go to the other one at San Tan which we should have gone back in the first place. They were more polite, friendly and eager to help us. We did this Superstition one cause it was closer to our home.

Didn't receive the pillows with the couch i bought follow up person told me they would look into it never heard back and my sales person hasn't returned my call plus warranty was added which I was never asked if I wanted it salesperson told me manager was throwing it in which was not true I've dealt with Ashley's for years this has not been the best experience

I was greeted when I walked in, told them what I was looking for and instead of assisting they told me I could walk around and look. Not helpful at all.

Beautiful store. Lots of choices. Sales person could not have been better. Delivery was late. But it was ok. Delivery guys were very good and really cared about setting up the way we wanted it.

very friendly and professional

Sales associate was very helpful in finding an add on piece to our existing modular furniture. Transaction was seamless and delivery was prompt and everything was taken care of to my liking.

I went in to look for a specific recliner I seen in Modesto Ca. I showed a picture of the chair I was interested in to Phelan. He took me right to it. He was courteous, professional and friendly. I feel like he went out of his way to satisfy my needs. Thanks for the opportunity to share my experience with you.

This store is awesome, Phelan Conway was right there to guide us to the mattress selections, he is knowledgeable, patient, and professional, and was also fun to work with. We planned to try some mattresses, then shop several more stores. We ended up buying here because of Phelan and Serta's product and warranty, and because we felt we found the best mattress for my husband's back pain. We bought the Serta hybrid with Ashley's guaranty that if this doesn't help w back pain, we have options available to find a better fit. That's a big deal to us. We highly recommended this store, Phelan, and his manager.

My wife and I went into the store to buy a kitchen set. The sales representative was very helpful and listeneded to what we were looking for. We found what we wanted and it was ordered.

My 72 year old wife and I have been in the market for a new split king adjustable bed. We went to the Ashley store in Mesa, Az. where we were met by a salesperson by the name of Nick. Nick devoted the next two hours explaining the various models and cost/benefits of each and every bed Ashley has on display in the store’s expansive show room. Additionally, Nick asked the Store Manager Kariff, as well as his Store Furniture Assembly Manager Deshawn to join to assist us in the purchase decisioning process. Never before have my wife and I been so satisfied with the levels of custom service rendered by these wonderful people. We ended up buying the split king adjustable bed knowing that Nick, Kariff and Deshawn had given us both the kindness and knowledge required to make the correct purchasing decision. Thank you guys and Ashley Furniture Mesa for a once in a lifetime purchasing experience👍👏😀

I purchased a sectional in May it was beautiful. I specially asked the salesman, Richard if rips, spots etc were covered. Unfortunately the seam opened on the chaise pillow and tore open. The tear was then frayed by the dog. A claim was filed. The extend warranty was bounced to mfg warranty who bounced it back to mfg and not a darn thing is being done. Very poor customer service, they lied on the warranty and so much for a $3500 sectional and an additional $600+ extended warranty! Strongly advise anyone to look elsewhere if you want customer service!. So they responded to contact them, which I immediately did and once again, no response, no help, one more lie! They could at the least reply as they claimed they would!! Very disappointed in what used to be a good store!

Brody, Brody, Brody.....ROCKSTAR! We were shopping for a few pieces of furniture for a move to memory care for a loved one. We needed in stock with quick delivery. He made it all work....and he was SOOOO KIND. We purchased Saturday afternoon, took deliver on Wednesday morning....delivery folks were also great! Go see Brody.....he's a true pro!

Probably the best shopping experience I've had. Brody was exceptional, patient, actively listened, and answered all of my many questions. I confirmed everything he said and he was incredibly accurate and knowledgeable. Not to mention he had my family's health and best interests in mind the whole time. I can't recommend the store and Brody enough. Thank you!

Phelan was such a great help! No pressure, best price, and I was just impressed at the professionalism and friendliness. They also have a great inventory of things and I definitely will return here if I need any other furniture :)

Terrible customer service. Had to fight and argue to return something for an exchange. Would not shop there again.

I found a server online that I thought would be perfect for my kitchen. Unfortunately it was out of stock online. I went to the Ashley store near me, and the sales person was able to find one I could order! Plus at the online price! It was delivered 3 days later! AMAZING

We are in process.. so far the manager was very gracious , great business acumen , when we are pricing, he had some trouble with his tablet and had Brian help us who was also excellent meanwhile to facilitate my wife's wishes I was wandering back-and-forth in the store and Nick was helpful with dimensions. all in all a very helpful staff, they seem to work seamlessly together. I felt at ease which is important when you're purchasing a high value asset we'll get our delivery later this week. I will update as needed. PS Brian was very clear on details when we concluded the transaction. kudos

Michael our salesman met us as soon as we came in. He directed us to to where the bed sets were. (All around the parameter of the store) He checked in every so often and answered our questions. Michael set up the delivery and advised us on the contact procedure.

The salesman that met me at the door was very friendly and helpful. I knew exactly what I was looking for and he was able to show me all the models quickly. I only gave 4 stars for now. I am waiting to see how smoothly the delivery goes and if it is on time. Fingers crossed!!

Brian and Karief were professional and met all our expectations!

The Manager of the store helped us decide on our children’s furniture set. He was attentive, kind, friendly and patient. We left the store happy and satisfied!

This was a great experience, very welcoming. Easy to work with, and my purchase was handled very efficiently and quickly. Nick is a very friendly sales person and knew exactly what I was looking for. It was nice to be greeted and thanked for stopping in by the manager, unexpected and kind, made me smile 😊 Ashley furniture will most likely be the first place I go back to if I need any more furniture.Thanks guys, great job!

Amazing experience we brought our family back multiple times. Brody is a great mattress specialist / sleep expert! Rich was great and Mat the manager made sure we were taken care of exceeding expectations! #SND

Found what I was looking for in a diningroom table, and not matching chairs that work well. Helpful Michael was attentive, and moved the perfect chair across the showroom. One hour and one satisfied customer!

Easy shopping, hard to decide with such beautiful options, very helpful sales team

I’ve purchased furniture from Ashley multiple times across the US from WI, MI, CA, TX to now AZ. What I appreciate is that no matter where I go, I can find that same friendly smile when I walk through those front doors. When I think of quality furniture at a fair price I think of Ashley! This recent purchase that my fiancé and I made in Mesa, was no exception. We were greeted at the front door by Brian Vierra, in his white “sleep specialist” lab coat. Brian made the entire experience from the minute we walked through those doors until the moment the truck left our house after delivery, a very unique experience. I truly wished he worked for me, in my civil infrastructure business, because it’s people like Brian that make a business stand out in a competitive market. My fiancé and I bought an entire home of furniture this time and Brian made it painless and special. He answered all of our questions, even my dumb ones. After we spent time with Brian he handed me his personal cell number and told us to not hesitate to call it if we had any questions. We did have questions and we were in contact with him from start to finish. He even took my call on his day off and spent time looking into my questions, off the clock and quickly responded. I truly hope if you’re looking for furniture, go to the Mesa Ashley off Southern and ask for Brian by name! You will be glad you did. Thank you Brian and thank you Ashley for doing a great job in finding and hiring a man that knows what it means to stand apart in a competitive market when so many are wanting our money. Until our next purchase, thank you from us both! We love our new furniture and home furnishings!

They were super friendly and helpful. I was having a hard time picturing things together and they even moved chairs around for me :)

Love the sofa! Delivery was smooth and service was great. Thank you, Ashley!

Matt (Brody) is always so helpful and attentive to me. This is my 3rd purchase I’ve had with him and he does not steer me wrong!

Very professional. Cleaned up packing and was very careful coming in and out.

Brody did a great job. Was personal, he knew product and inventory.

Found the right item I needed

Service was great, no pressure, sales person was great let us browse without being pushed to buy!

Placed an order that was wrong an they went out of there way to fix the issue. Price on furniture was decent, 5 yr protection plan is great.

Great experience. Cosmo came on time and took the old couch away. Store provided a great experience friendly staff. Delivery was in time and staff great. Ashley also called after the delivery to confirm received furniture. Very pleased 😀

So the wife and I went to Ashley’s to look at couches, the salesman informed me they were running a Memorial Day sale and the more you spend the more you save, he also told me delivery runs about $100. Once the paper work was done he tells me the final cost of the $2,699 couch was going to be $3,200!! He told me the couch I selected wasn’t eligible for any discounts and the delivery fee was $299!! We still went ahead with the purchase because we really liked the couch but it has left me feeling a bit upset, like I was deceived into making the purchase.

Karen was a wonderful happy to help person, we appreciated her salesmanship. The Gennarelli's

Nick was the guy in charge of helping g us. What an awesome sales person he was. Let us do our looking after he told us where we needed took. Then checked on us again to see if we had any questions. Not pushy or know it all. It was a pleasure to work with him. He has outstanding customer service skills. I would shop there again. Thank you .

Christy was super helpful, and knowledgeable, she went above and beyond to help me make the best decision for me and my family on our new furniture ! So easy and quick , approval through Acima financing. Their Acima Rep Cullanda was Awesome !

Krista and Dr. Brian were great! I like low pressure sales with high product knowledge.

Experience was amazing. Phelan was extremely helpful and didn’t treat us like a car salesman

1 million the best customer service experience I'm thankful for the guy that helped me in the store I enjoyed the experience that I received and Ashley deserves not five stars but 1 million stars thank you for very good customer service

Great experience.

(Translated by Google) A very large store with excellent quality and service (Original) Una tienda muy grande con excelente calidad y servicio

We found what we were looking for and the price was reasonable. Staff was very helpful.

Nick was amazing. He didn't rush me and showed me all of my options. Will definitely be back and will ask for Nick. Great sense of humor.

sofa back broke 3 months latre and claim denied through reguard warenty program with no explnation given.

I was shopping for a new bedroom set. I found the one I wanted almost instantly. I talked to Brian, who greeted me at the door, and set up the delivery. Brian explained what would happen with the delivery and set up. H we also supplied me with a list of places who would take my old bed set. I had a very good day!

Michael was very professional when advising me of the many advantages of the different mattress options. I will definitely return to Ashley for future purchases

Great service, OMG!,

We had a good experience with Nick, he took lots of time dealing with us. Only thing we didn't like was the pushing of the warranty.

Salesperson did not hound us .He pointed out the area we needed to look.We then made our choice and he explained everything I needed to know .It was a good experience will shop there again

Brian was very pleasant to work with and very knowledgeable both times we visited. Nice selection of products in the style we wanted. Easy purchase. Quick delivery.

I love my couch. They were excellent at delivery. The usb port needed replacement. They took care of it promptly without questioning. The part came a week before repair technician and he came at correct time, fixed it and so far I am tickled pink with the service. I will buy there again. Price was reasonable and they offered more than the giant overstuffed styles. This one fits my short legs and body. I love it. So does my dog.

Richard was super helpful and answered all my questions. He made sure I had all the details and left with everything needed.

We went to Ashley’s shopping for a new bedroom set and mattress. We were greeted by Michael who was knowledgeable, no pressure, and very likable. Was offered a great price, excellent warranty, and delivery/assembly will be in a few days!

Very nice store with very friendly and knowledgeable staff. Was given great service by Phelan, a sales associate. Highly recommend this store

I will never purchase a single piece of furniture from Ashley i have a Ashley Card that will be paid off and never used again. I purcashed a sofa sleeper that cushions leaned forward because of mechanisms for bed was not working properly after turning over sofa with the help of my husband due to sofa being heavy then noticed leg on sofa had bent screw and frame had cracked boards. I tried to return and was told there would be no return because i signed for it . How was i to know boards were cracked on the in side. I requested a refund or in store credit but was denied numerous times. They have you going in circles . I will buy from another competitor with better standards and product and will be willing to pay twice as much if they back their product . DO NOT BUY ASHLEY PRODUCTS they don’t even deserve one star

Had a great experience buying our new couch and loveseat. Felt we got a very good deal compared to other stores we had visited. Our salesperson (Brian) was excellent and loved that he listened to what we wanted in our purchase and didn’t pressure us to buy anything before we were ready. We really love our new furniture.

Sales person was friendly, greeted us immediately and was very knowledgeable about products and services. Great experience.

Great selection, service, and knowledgeable. Made my chore enjoyable. All vets can feel great buying furniture here as I do for every room in every house which ever state i’m in.

Matt was very a very good salesman. Made my purchase easy!

It was ok.

Matthew is amazing he really helped my family out! Greatly appreciated!

"PJ" was very professional & personable. Helped us find what we wanted. Thank you!

Awesome experience all the way around. No high pressure sales guys obnoxiously following us through the store but someone was close enough to answer questions and help with comparison. When it was time to buy things couldn’t have been easier. No upselling or typical low brow sales B.S. Nick and Mat are absolute pros. I wanted to just hang out afterwards and have some beers with these guys. Will definitely return when the time comes for more furniture. Thanks again Nick and Mat.

We entered the store with my daughter and her two children. The kids were curious and rambunctious and the staff was very patient and kind. I was in the market for a new bed and accessories. The manager and the staff member answered all my questions and helped me decide what to buy. The selection here is enormous also. I am definitely going to return when I am ready to buy living room furniture!

Great customer service. I will be purchasing from them again!

The staff is excellent and very helpful. Phelan originally helped me a different day, but was busy with a customer today and another gentlemen stepped in and made sure I got everything I needed. I appreciate the service.

The men that came to set up the bunk bed were fast and efficient. Price was good and salesman was helpful. Would definitely buy there again

Went into Ashley on a whim after dinner because my wife and I had time to kill and we had been browsing for a new couch for a while, but hadn’t found anything that “sold” us on buying. Brian was super casual, not pushy at all, and was very conversational in talking to us to help us narrow our search while we browsed rather than jumping on us to sell or pushing options like other stores have done. We ended up configuring a couch setup in a color we liked with the accessories/options we wanted, he gave us the cost and warranty breakdown, and the cost and quality were better than we had seen at other stores, so we bought on the spot. Brian was a huge help and made an expensive purchase less stressful, so wanted to give him a shout out in the review.

Unfortunately our table was delivered to the wrong address due to the paperwork which had someone else's information on it, yet my card was on it and charged. My sales man said he understood if I didn't want it anymore but that was not the case because I did want it. I had to wait another week before getting it and then it had a small paint issue on one side and I declined one chair because the screw was through it! As I was removing the tags from the chairs I noticed another chair that is damaged from them putting it together but I couldn't see it until the chair was laying on my couch. They are coming out to repair the table and bring another chair, however I will need to put in a claim to get the other chair repaired or replaced. It would have been nice to get it delivered sooner and not have issues with the table and chairs, they weren't cheap!

I had purchased two mattresses from this company back in late February of 2020. I was told the mattress warranty is 10 years on each of them, however today I decided to call because I have a problem with one of the mattresses I bought and wanted an inspector to come check it out. This mattress is an Ashley product. The manager proceeded to tell me then I had a 1-year warranty and did not purchase an extended warranty my salesperson gave me wrong information. Most people know that when you buy a mattress there is a minimum of 10-year warranty with each one even if it happens to be the worst product out there which this is not, but the customer service is and they basically told me to pound sand. I bought mattresses many times in my life and this is the worst response or customer service i have ever dealt with. Never walk into this store again and I suggest anyone buying a mattress get things in writing or have them clarify the warranty or just go to a average mattress store that provides minimum 10 years no matter what...

VERY DISHONEST SALESPEOPLE! AVOID GETTING SCAMMED—DON’T SHOP HERE! After choosing the couches I wanted, I told the sales associate that I wanted to purchase them outright. I had the cash. However, they convinced me to sign up for the ACIMA payment option. In their words, “There was no difference other than that I could pay later, and if I paid within 90 days, I would be paying the exact same amount as I would in-store that day.” We went back and forth a few times, but in the end, I gave in and signed up for ACIMA. For the past few days, I had been trying to review the agreement on the ACIMA app, but it wouldn’t let me until the couches were delivered. Even after delivery, I still couldn’t access it until the next day. When I went to pay the full amount—$4,500 plus tax of $401—I was shocked to see an additional $450 charge. I called ACIMA, but it has been impossible to speak to a human. I then called the Ashley store, and they admitted that they had lied. ACIMA charges a 10% fee for using their service—an EXTRA $450 for something I clearly didn’t need. I filed a complaint with Ashley and am still waiting for a response. In short: AVOID GETTING SCAMMED—DON’T SHOP HERE!

Thank you Nick for all of your help and your Superior customer service We are happy with our purchase and look forward to continuing our business with Ashley furniture store.

My furniture experience was awesome, sales rep was courteous, patience and listened to my needs. I got awesome deal.. Thank you Ashley Store!!

Started with the salesman, Brian V. He was very nice and helpful with no pressure at all. Setting up dates for delivery went smoothly and occurred right on time. The delivery guys were polite, professional and friendly. Everyone we dealt with was great. Overall 10 rating for entire experience.

The order i had placed and agreed upon with the salesmen was switched without my knowledge. I was told it'd be delivered today but I received a call saying it was being delivered next week on Tuesday which is nowhere near what we had discussed and placed. Not sure where the date was pulled from or where they got that idea from. Extremely disappointed that we could not receive the one piece of furniture that we actually wanted and needed for our new house. They didn't even offer to help or try to rectify their mistake.. Huge let down for us as we were looking forward to our new entertainment stand. So now we have nothing at all to place our TV and things on in our living room. I'm glad there's an IKEA nearby. We were planning on sticking with you guys to furnish our 4 bedroom house. But if dates are being shifted around and inconveniencing us. I will happily spend thousands of dollars with someone else! I'm missing 2 entire days of work for this mistake now. 18 entire hours just gone out of my pay check because there was no communication of dates being shifted around and not being upheld at the time of our purchase.

Great team members! Friendly staff and very helpful throughout the process! Thank you Ashley!

Great service and great prices. The rug.

Great salesperson!!

Staff and everyone at the store is great but their delivery/technician scheduling is out dated. When you schedule the delivery or install date you won't find out the time frame of their arrival until the day before. Also the warranty is voided if you move. Just an FYI

The guy in the green suit was super helpful. Can't remember his name but he was very professional and even helped me carry my furniture out to my car.

Delivery was great! Delivery team was able to answer my questions and were extremely helpful. Kudos to them!!

Louie was amazing and helped make our time in the store easy and trouble free

We had a fantastic experience at Ashley Store, thanks to Louie! From the moment we walked in, he was friendly, knowledgeable, and incredibly helpful. He took the time to understand what we were looking for and guided us to the perfect pieces without any pressure. His professionalism and patience made the entire process smooth and enjoyable. If you’re shopping at Ashley, we highly recommend asking for Louie—he truly goes above and beyond!

Michael was great no pressure sales and informative

Mat and his team absolutely delivered for my mom when she needed furniture delivered very quickly. The service was outstanding.

My husband and I were considering getting a new bed. He was interested in a bed that would help his back and neck pain, along with his restless leg issues. Brain and Mat were very helpful and informative. Greatly appreciate their knowledge and experience with the mattresses they sell. My husband and I have bought other furniture from this location a year or more ago. Employees are always welcoming and friendly.

Brian and Mat (Sales Manager) were amazing. They were able to help my husband and I find the right mattress for our needs. Highly recommend these gentlemen to help you. We will for sure be back. My husband and I recommend Ashley Furniture.

Large selection, no sales person asked to help me, when finally got one to help me, he got my name and address wrong on paperwork like he couldnt hear well, could get thru to store on phone and customer service said service not available then, email to customer service also didnt work, good delivery texts, and good delivery, nice men

Thanks to Louie, who was very accommodating and helpful! We walked away with one piece we hadn’t even considered, due to his great advice and knowledge. We’ll always ask for Louie when we need furniture!

Went looking for recliners bought 2 & love seat had to wait couple weeks for delivery but came on time sitting in one right now

My salesman was named Louie Medina at the Superstition Spring location, an outstanding person, he made my visit so comfortable without being pushy, great guy!

My experience was superb and my sales man Louie Medina made me feel so comfortable with the purchase I made. Awesome Job Louie Medina and I'll be back.

Excellent product. Store employee, Brian Sierra was extremely helpful in assisting me in my purchases. Thank you Brian.

I was very happy to receive the guidance of Nicki at Ashley. With a background in design, she advised me in updating my living room and assisted me in finding the look I had in mind but didn't know how to achieve. I was concerned about timing of the delivery because I was expecting houseguests but delivery came even faster than I had expected! All in all o very good experience.

Matt B is the best! He made sure I really liked the bed frame before purchasing. Super kind the whole way through and truly makes sure you do the best possible thing towards your wallet! 10/10 would shop here again and with Matt B!

We have shopped at the Mesa Ashley location a few times. They are always very helpful. Phelan especially is top notch. He was highly knowledgeable on each item we were shopping for and incredibly patient while we were deciding on the pieces we wanted to purchase. Would recommend the location and definitely ask for Phelan!!! He is awesome!

our salesperson Louie was sure he would find the correct recliner for my husband and he did! anxious for it to be delivered. Good selection to choose from.

Slow service at checkout. Do not accept cash.

It was good.

i had the best salesman you could ever ask for. so personable. never pushy. we had a great time touring the store and visiting. way to go Ernie!!! at the Ashley Superstition store. ps: i did buy a couch, a swivel rocker and a beautiful lamp

Nicholas showed several pieces of furniture and I picked the ones I liked, in and out of the store nice and quick. The only drawback back for me was the 3 week wait for delivery but I can deal with that.

We were greeted and helped very efficiently. We had a great experience buying our bed!

Phelan was awesome, made the buying process smooth

Great crew

Michael was very helpful but not pushy about our search for dining furniture. We recommended our friends to shop there and they also bought dining table.

Couldn't get anyone to answer the phone at your east mesa location, terrible service will not buy there again 😒

My delivery is on Thursday 2/6.

Matt at the Superstition Springs store has been amazing. We will be back!

I would like to thank Brian and Louie for giving me and my daughter a wonderful time at the store, we bought furniture for a bedroom and also given a mirror that was discounted, despite a mis-hap and two lamps that were broken, these men went far and beyond helping us, we were so excited to buy the furniture we locked our Keys in the car, but Louie was a gentlemen and even offered to take us to our home to get the spare but didn't drive his car that day, Brian made eye contact with me when I decided I wanted to get a mirror, they both paid attention to our ideas and were very accomodating, We felt very well taken care of not to mention the Supervisor, I highly recommend stopping by the store, you will be in good hands ask for Brian or Louie.

So I am putting two starts because THE PEOPLE AT THE STORE are GREAT. BUT if I could give ASHLEY WARRANTY team minus -10000 stars honestly the worst experience I ever had with a furniture company. I would never buy from ashley they do not help fix the problem, we made a claim months ago about our couch. when we bought it and got the warranty they told us if something needed to be fix they would send people, our problem falls into warranty so we did the claim asap, but after months of photos, phone calls, which by the way they never take the time to call back, we called again only to find out they never even made the report. After all this they say oh we’ll just send a cleaning kit for us to do it, & they never send anyone to come check the back of the couch that is loose and it needs to be fix. The other problem was with bartstools screws just fall out of the blue for no reason, we have to take them 3 times back to store, until they offer to send new ones. ASHLEY YOU HAVE THE WORST WARRANTY and whoever took our calls on the phone shouldnt be there, or you need to train your customer service better. Worst experience would never buy from you again.

Although I couldn't find the right color I wanted, your salesman directed me to the most comfortable loveseat. What

Both Brian and Louie were very attentive to me as a customer. They listened to me and showed me things that I expressed an interest in. They weren’t pushy at all. They were low key but professional. And because they listened to me, I felt heard and was able to buy what I wanted not feeling pressured. Thank you, guys. You were great.

Worked with excellent sales person Phelan Conway...waiting for delivery. If that goes as well we will be very satisfied.

This was my second visit to this store and both times I had good service. Mathew was knowledgeable about the product, showed me the other color it was available in, and checked to ensure it was in stock. A good experience.

It was great dealing with Louie. He was very personable and made you feel welcome into the store. He was kind and NOT pushy. He assisted with questions and was a blessing to us.

We were able to find the perfect set to fit our area. The salesmen were very helpful, prices were great and we enjoyed visiting with Al.

Very disappointed to find out I'm not getting all my furniture on Friday January 31 as promised.ive been waiting 3 weeks alread. now I find out today they are only delivering my couch and one recliner I have to wait until 2nd week in February for the rest of my order I'm not happy

Chicago Louie was awesome! He took care of me and my family!

Very professional salesman.

These guys are great! Went in with an odd request. JP (or maybe PJ, should have written it down, sorry) was able to find exactly what I needed, and it was at a reasonable price. Manager was great too.

Louie was personable, honest, and very easy to work with. I will always seek his help when I come in.

Ashley Furniture dies not care about the customer and their comfort of the furniture. They only care about the MONEY they make. I will never buy from Ashley again

Great experience! Louie was very detailed and explained everything very well.

Louie at this Ashley store was unbelievably patient with me. I came back 3 or 4 times before finalizing my decision on a total bedroom suite and Tempurpedic mattress. Louie was very helpful in determining factors involved in sizing. I highly recommend Louie and Ashley Home Furnishings.

PJ WAS AWESOME

Lots of things all over the place. I liked that sales people didn't hover.

Louie was great to work with and Al the store manager was very helpful. I highly recommend Ashley furniture.

Matt B is the best sales man! Definitely ask for him, he got me a great deal!

Good service and expiation of options

Matt was a great help, knowledgeable and helped me even tho it was just before closing. 10/10 service, knowledge and guidance towards the right mattress for our needs.

Great products and sales associate was so helpful

I had a great experience, the staff were kind and very helpful

Phelan Conway, he gave us a really good customer service, he was very kind and helpful , he make us feel that he cares understood our needed, we just want to said thank you Phelan Conway for all your help .

Excellent service and very satisfied with the choices.

Excellent service with Ashley. I needed to make a change with an area rug I had ordered and it was no problem. They were wonderful. I will visit the store in Mesa again.

So disappointed in Ashleys. I have purchased and been a loyal customer of their furniture in other locations and always been super happy with the sales people and customer support. The store in Mesa has failed every single way they could fail. I was moving out of state and I needed a couple of key pieces. I ordered a bedframe, a boxspring and a mattress. Unfortunately, the boxspring doesn’t fit the bedframe and I even called back the installation team to say this doesn’t look right they told me no problem. Just call the store. They’ll replace it for you. Well, that is not true now the store is saying you never should’ve accepted it. Well, if there’s someone who told me if I accept it, I’m stuck with it. I would’ve sent the whole damn thing back. The sales person says well I’m sorry I didn’t realize it wouldn’t fit, but I can’t do anything about it. You’ll have to escalate customer service. Customer service keeps sending out a repair technician without any notification of when they’re going to show up so I keep missing the appointment. The sales person should know the details of the furniture they’re selling! Now It’s just round and round with customer service and I’m so frustrated. Plus I work full-time. Nobody needs to deal with this kind of crap! The problem is the box springs are too tall. You have the mattress about 3 feet off the floor & you need a running jump to get into the bed! The bedframe requires a low profile box spring. The unmade bed is the bedframe, boxspring and mattress delivered. The one in the photo is what it should look like-mattress even with bed frame. Not sure how this is going to get resolved, but it looks like I’ll be spending my own money to make it right. Buyer beware: if you work with Ashley, you better know how to read the specifications of the furniture because they sure don’t and if you accept delivery, you’re screwed don’t believe anything the delivery people tell you!

I shopped at Ashley on Friday and then I came back on the following Wednesday and I have to say I got excellent service from Louie and PJ so thank you very much I love Ashley's

Matthew Broderson greeted me when I arrived in the store. He showed me a mattress in a price range that I was looking for and I ordered it.

Brian was extremely helpful and kind.I got an easy time coz of him

PJ at Ashely’s was extremely helpful and knowledgeable. We went in for a recliner and he not only found us exactly what we were looking for, but he also sold us a mattress that we desperately needed!

We had such a good experience at the Ahley Store on Southern Ave l, Mesa AZ. Phalen, nicknamed PJ, helped us with our purchase. He was very patient with us and sat down with us to help us choose between sofas. He was never pushy, just gave us information about our choices. He made us feel like friends and not just customers. We're from WI and he made us feel right at home. I strongly suggest checking out Ashley Furniture and asking for PJ.

Brian was very personable and very helpful. Made the decision easy to make.

Pj was awesome!!

Brian was so helpful and patient with us. We were looking for sofa’s and loveseats. We felt as though he was very knowledgeable and made us very comfortable in making our decisions

Good service. Very good price

Nick was absolutely amazing!! Very good communication & great selling skills!!😇

Nick was given an impossible task to find an electric recliner. That was wide enough for me and my dogs and in my price range. He walked around the store with me for an hour. Even though I was being picky and indecisive. He was awesome. Friendly professional and warm. The rest of the store staff was great. If you're looking for good furniture at a good price, come and see nick at ashley's inmesa.

Phelan showed incredible patience and good humor as we waffled, he updated the ordering information. It was a pleasure working with him

Always an awesome time at Ashley. Almost all of our furniture is from there and we will continue to come back. Michael our sales person was fantastic.

Matt did a great job making sure we got what we needed at a great price and the best fit for what we were looking for !

Brian did a great job. May the purchase process easy and enjoyable.

Mat Haggerty was very helpful. He knew his products.

Salesman Louie was very helpful and knowledgeable about the products. We’re from Canada and can’t believe how wonderful your store is and prices even with the difference in dollar. Hopefully it is as good as it looks.

Brian was so helpful and answered all my questions. He made furniture shopping fun!

Michael was a great salesman. No pressure and he explained everything about how the furniture was made and their warranty.

Impressive store inventory and sales support. Louie Medina was exceptionally helpful, quick, competent, and reliable in everything he did on our order (seven different items), explaining the ins and outs to meet our need to schedule shipments two months out and the details of discounts, warranties, and insurances. Great service from Louie!

Nick was great! He helped us find a sectional. The store is huge, tons of inventory

Louie was such a pleasure to work with! Very professional …. Can’t wait for delivery!

There was a short of staff helping, so it took awhile for us to get any help.

David, assisted me patiently and expertly choosing the items I chose.

Had a great experience at Ashley, Nick was very personable and accommodating. I purchased a loveseat and a tv stand, received a great deal and free shipping. I would definitely recommend this store to anyone looking to buy furniture.

Mat was amazing, he was so kind and patient. Very helpful with pricing, and gave us amazing deals. Will be coming back!

Mat was amazing and helpful Will be back!!!!

Michael was very helpful and knowledgeable. There was no pressure to buy which we liked.

I had a fantastic experience shopping at Ashley Furniture! I was in the market for a new mattress and dining table, and their selection did not disappoint. They have a great variety of styles and price points, making it easy to find exactly what I needed. Special shoutout to Mat (with one T)—his service was exceptional! He was knowledgeable, patient, and genuinely cared about helping me find the right pieces. He answered all my questions and made the buying process smooth and stress-free. I’m thrilled with my purchases and will definitely be back for future furniture needs. If you’re shopping here, be sure to ask for Mat—you won’t regret it!

W had previously spoke with Louie but hadn’t made a decision. Went back and dealt again with Louie. Made our purchase and he looked after us wonderfully.

Great sales people, good selection. Was able to find exactly what I was looking for.

Came in to look at furniture and right Louie came to help. No pressure to buy, just super helpful!

Amazing experience! Staff was extremely attentive and answered every question. Thank you Mat and Brian for all of your help you guys were awesome!

Nick was very professional, knowledgeable. He made the buying process painless

Thank you Brian Vierra for a wonderful buying experience on our living room furniture. Will be back in tomorrow for the accessories!

Phelan was amazing and very knowledgeable and was eager to help me!!

We really liked this store & our salesman Mathew was very helpful and took care of our needs!

This was an amazing experience working with David! From the moment I walked in and was greeted until I walked out the door, I truly felt like I wasn't "just another customer." As I told him what I was looking for, he took me around, pointed things out, researched options, and did everything he could to keep me within my budget. In a world that has grown so dim, David absolutely shines bright! I'm excited to receive my new dining room table and living room set. I will be going back for any of my future needs! Don't hesitate! Go see David!

Came into the store hoping to view some different items we were looking at on the website. Unfortunately, two of the mattresses and the sofa sleeper were not in the store which was disappointing. Had good help and returned the following day to purchase an item for our new place.

Salesmen was excellent

Very well laid out store . Lots of choices . Salesperson was PJ . Some items were not appropriately labeled and marked . Dress code of the staff on numerous occasions was not professional. Extremely casual… Enjoyed my shopping.

We don't shop for furniture often, so when we do we shop around. Today after visiting two other furniture outlets we talked with Matt at Ashley furniture store in Mesa. They had many of the same pieces we saw at the other stores at much lower prices with better protection and delivery options. Matt was not high pressure. He was knowledgeable and offered great ideas based on our interests. They have a huge selection of the latest motorized reclining furniture for home theater or traditional living rooms. We found exactly what we were looking for, arranged for delivery within a week, and paid less than we would have anywhere else. I highly recommend Ashley furniture, and ask for Matt!

Phelan was a superstar! Helped us in all aspects of the purchase. We love him!

Mat was great.

Mat was great

Mat was excellent and went the extra mile to help us get what we needed.

Great service and ultimately got what I was looking for

I ordered a wine cart from Ashley store. Arrived early. Some what easy to put together. Needed a tech from Ashley. Simple fix and all was great.

helped us find what we wanted

David was friendly and he showed us all of the options in the showroom very patiently. We ended up buying a rug and will probably be purchasing furniture.

Delivery staff was warm and friendly and very helpful offloading our furniture

Mat was very helpful in assisting us choose various items within the store.

Brian great to work with… awesome customer service! Valuable employee!!

We purchased two leather electric couches. Love the couches. A huge hassle when we needed to return a battery 24 hours after the delivery. The manager of the store completely disrespected our situation. We were very grateful that the corporate office was able to help us get our $473 returned. Thank you!

Mat. One T

We purchased a floor lamp, it had to be ordered and shipped to us. Everything went as planned. We are happy with the service.

Excellent products with good quality. We bought bed frame, mattress, sofa set, lift top table, rugs. Every thing comes with top notch quality and at reasonable cost. Would rate easily 5 out of 5 for the first class quality

Greatest furniture shopping experience ever. Salesman Phelan was the BEST. Experience started out great but actually getting the furniture was an issue. You can not get to the actual store by phone. Customer service is aweful. Had to drive to the actual store to speak to someone which was a half hour away. Once got to the store manager didn't really care. Would never purchase from Ashley again after this experience.

PJ was wonderful and found us exactly what we wanted!

Great service, great people, great store, barstools keep falling apart. Screws fell put twice and needed maintenance twice in under a month.

PJ took great care of us during our visit. We'll be back for couches next. Update 10/20. I'm losing faith in this store. One of my items was not delivered when originally promised. No follow-up, so I finally got an answer with a new delivery date 2/2025. Unacceptable. I was able to get the item switched for a different color which has a scheduled delivery on 11/21. I haven't received a delivery time, so I called the store this evening. I was told I'd receive a call back tonight. That didn't happen either. I'll be stopping by tomorrow to either pick up my item from your display, or to receive a refund. I already took the day off of work, so let's do this. Update 11/21. Never received a call back. I called the store and no answer. Transferred to an overseas call center where I was notified that my item is again backordered. Thanks for wasting my time and my PTO, Ashley Furniture. I cancelled my order and will shop elsewhere. Terrible communication!

Overpriced and we didn’t get everything that we thought we would get for the price. Found out later when we got home and reviewed the invoice more closely. We went back to cancel and then they talked us into keeping with a discount. Then we get a call before they are scheduled to deliver and pieces were on back order. We still have not received back order items.

Great service! The person was very helpful!

The in-store agent was great to work with! The delivery, however, was incorrect the first time…spot on the second.

Louie was very helpful!

Very professional and helpful

Terrible experience. 200 dollars for Delivery. Never showed up. Now it's the weekend. So no deliveries. Delivery pushed back FIVE DAYS! Customer service is in the Philippians. Horrible communication problems. Salesman tried to get me to write a positive review right after I paid, then wants me to confirm delivery before the items even show up, which they haven't. Call them "Ghostly" or maybe "Ghastly". Would not set bed on frame as promised. I will never shop there again.

Horrible customer service. Nothing but lies. Most of the furniture is made in other countries warranty goes through another country. Zero professional service at store. They follow you and wont give you a chance to look at furniture you want. Pushy salesman. Go somewhere else there way over priced and nothing but lies. Matt lies!!!!

We stoped in by chance! Thank goodness we did. Mat was amazing we bought one item we knew we needed and a few items we didn’t know we needed at a great price. They were also able to deliver them in two days! If I was at a bar I would buy Mat a beer!

Phelin was amazing! Stayed with us through the whole process of picking out a dining set, hauled chairs annd benches across the store multiple times for us to look at, and so friendly. Would definitely recommend this store!

I've bought a queen pull out couch and a 4 piece dining set and both times we received great customer service

We were very pleased with our service today. We both enjoyed working with Louie. He was very helpful.

Mat was outstanding, knowledgeable and very helpful!

Mat was amazing help and did an awesome job! Thanks!

Had and amazing shopping experience. PJ was knowledgeable and helped in answering all our questions. Will be back in the future for more home purchases.

Mat was an awesome salesman who took care of us right away completed everything in a wonderful manner and great time limit. This time awesome gentleman!!

Thanks to Mat for helping us get our new dining room set and couch!

Phelan Conway very helpful and answered all my question. Great experience.

We have been long time customers of Ashley Furniture. We recently purchased a new couch, loveseat and recliner from the Mesa store. After delivery, we decided that the couches were uncomfortable and did not fit well in our living space. We had the furniture for 30 days and the reclining couch lost power while we were reclined. We tried contacting the manager several times and finally found him in the store tonight. We expressed our concerns and disappointment in the furniture especially after not having them for a month and the couch already needing repair. The manager was uncaring and frankly rude. We are having to live with broken reclined furniture after spending almost $5000 for these pieces. Also, we have read online that if we are dissatisfied with the product we can return within thirty days. The manager told us that if it were within a couple of days then maybe we could have returned them, but not 30 days. We will never buy from Ashley again and will warn everyone we come in contact with not to buy from Ashley furniture!!!! The picture is how we have to live with our couch! Tell me how this can be legal??

Louie was very helpful and made the purchasing process very easy

Louie is the best. If you come to Ashley, ask for him. So laid back, not pushy at all but also helpful! He helped us find the perfect couch. We are so happy with our purchase. The last couch we bought from Ashley lasted 10 years with dogs, cats and kids. You get your money’s worth here.

Great experience and Phelan was awesome to work with...

Had a great experience phelan helped me without being pushy or hovering over me throughout my time in store will definitely come back.

We are excited! Nick our sales associate was terrific. We were able to look at lots of choices.

Amazing would recommend.

PJ was very helpful, knowledgeable and patient. I would recommend asking for him if you go into Ashley Superstition

Absolutely thrilled with our experience! Nick was knowledgeable both about the pieces we were searching for AND the financing process. He was able to get us a living room set we love, under budget WITH the amazing protection plan. After weeks of grueling internet searches and resellers- he had us in and out in an hour and a half! He even arranged delivery in less than a week! I couldn’t be happier (and more relieved!) and he was absolutely right when he said that Ashley has something for every budget (and I’ll add- for every living space). Thanks Nick! Can’t wait to relax on our new furniture!

Shipped my nightstand to Mesa. Arrived with several broken parts. I called twice to figure out and exchange and both times becca was supposed to call me back. She hasnt called me back in a week. Called general customer service they said they dont have any notes in there system. Customer service rep gave me attitude. 3rd call in and they once again said they will call me back because becca and their store manager are not in. Well done. Never again.

PJ was great easy to work with!!

Mat was amazing. Very knowledgeable and professional. I will definitely come back for his help in the future!

Mat with one T really helped us out! He was super professional and made this purchasing experience a great one!

We have had nothing but trouble with this store getting our storage bedframe delivered in one piece. This has been going on for over a month now and we still don’t have our bedframe completed. We’ve had nothing but delivery problems dates promised, and broken items that were supposed to be delivered or not, this last time the delivery came in the piece was broken so now we have to reschedule again. I almost lost my job because of all the delivery mishaps. I felt very disrespected and brush to the side. I was not even able to get a hold of anybody at corporate to file a complaint , I was sorry and I’m tired and I would wanted something done. I am still trying to resolve this issue. I highly recommend not to buy from The customer service has been horrible

Michael was amazing! Will refer friends and family here.

Nick was an amazing help in finding just the right furniture for our needs. We never felt pressured and Nick actually got us a better deal than we had anticipated. Then there’s the Ashley Furniture quality you can always count on. See these guys if you’re in the market. They’ll take good care of you.

Went into Ashley’s today and was met by Pj he was phenomenal took his time with us and made sure we got everything we needed!

David, my salesperson, listened and brainstormed with me to pick out the perfect furniture without any high-pressure up selling. I walked out very satisfied with the service and I’m looking forward to delivery of my furniture. This is the second time I have used Ashley furniture to stand up a house or Airbnb with quality furniture that will, stand up to guest wear and tear and provide excellent and tasteful accommodations.

Quick, informative service . Nick helped us find exactly what we needed and wanted

Nick was absolutely amazing, 5 star salesman.

Salesman didn’t tell me that most of the furniture I was purchasing was on back order, resulting in significant delivery delays. At this point I won’t have all of my furniture for over a month. I wouldn’t have bought from here if they had been honest up front. But prices are okay so they get 2 stars. Make sure you get certainty on delivery.

Phelan was most helpful and pleasant to work with. We will recommend him to our friends! Wonderful service!

Everyone at the store was super nice and were very helpful to help me find a recliner for my mom that she can sit in comfortably. A sales associate named Nick was able to show me many options and eventually settlement of power recliner that should be perfect for her needs. Thanks to everyone at the store that made this a fast and easy experience.

PJ was excellent! We came in with a general concept of what we were after and some paint colors. He did a great job helping us view a variety of chairs and types, gave us all our color choices, and was exceptionally patient while we discussed our choices. Thank you PJ and Ashley's, we can't wait to get our chairs!

David help alot with the purchase

Mat is fantastic! He knew exactly what I was looking for. He was very attentive and incredibly helpful. I actually ended up purchasing another item because he gave me such a great deal. I would absolutely buy from him again.

David was our salesman and he was great to work with!! He was very patient while we sat on almost every couch. Answered all our questions and was so easy to work with. Highly recommend working with David!

Good customer service and information/help provided by Michael, our sales rep!

The Matt and Mat team were wonderful and very patient with us!! Will be back for other purchases!!

Phelan Conway was amazing to work with and helped us find what we needed!

Nick was very patient with my very indecisive self. And definitely helped us find what we needed

David was exceptionally kind, professional, and easy to work with as he was helpful without being pushy. I would absolutely come back to Ashley and ask to work with him again. Thank you , David!

Mat (with one T!) was extremely helpful and helped me find just what I needed. Was very pleased with my experience here.

Our salesman Mat (with one T) was awesome! He welcomed us to the store, asked a question or two, and then left us to browse without hovering. When we made our decision and moved on to selecting a mattress, he was very knowledgable. I would go back to deal with him specifically.

I have purchased many items from Ashley Furniture over the years! You guys are always amazing. Mat helped us today and was very attentive but not too pushy, which is always a plus when furniture shopping. I highly recommend this store .

Nick was awesome and patient with us. Has a great smile and a great personality.

We had a great experience at Ashley’s in Mesa Superstition Springs today. We purchased a new mattress and couch. Mat, our salesperson, was attentive, courteous and knowledgeable. Would definitely work with Mat again on future purchases.

Couch was broken and never was replaced

PJ was very professionally and knowledgeable. I really liked working with him. Awesome sauce!

Our salesman was great!!! Could not have asked for anyone nicer or helpful in showing us different options we were looking for. Five stars for Brian!!

Matt & Mat were exceptionally helpful & knowledgeable! A real pleasure to work with. Thank you guys!

Didn't feel welcoming

PJ was super helpful to find the right combination for my sectional. Very patient with me when I couldn’t make up my mind

Salesman PJ was great. However when we received the loveseat that we purchased we noticed that the seams didn’t line up across the middle. We took pictures, returned to the store talked to PJ we then went back to the desk and the girl put a not in the computer and said that we would be called and they would send a service rep out. Two service reps later and mind you the first one said no damage! The second proceeded to take the stuffing out of the center Console. Stretched it down to match up took a picture and said goodbye . In the mean time I have called several times and all they want to do is send another service tech out. This was an expensive piece , we had the treatment plan put on it , tax and delivery and it was 2500.00 in all. Happened to be in another furniture store see the same piece by Ashley furniture. It was 1000.00 cheaper and looked like the one I saw in the store when I purchased this one! Will I return to Ashley furniture? Absolutely NOT! Will I Recommend anyone to Ashley Furniture? Absolutely Not!

They won't tell you they don't actually have the product you're buying on site until you're in the middle of paying for it. Then they don't know when it will arrive until it randomly does, at which point they send you an annoying amount of texts asking you to confirm the delivery date, which will be in the middle of the work week with a 5 hour window and they expect you to drop everything you're doing at your job so you can be home for the delivery, then when you call to reschedule they still can't give you a specific time, they can only give you a 5 hour window, the same time frame you're trying to avoid to begin with. They just give you the run around and play dumb about it. When you finally get fed up of dealing with them and ask for a refund they tell you someone will contact you about it but they never do, so then you gotta call your bank to reverse the transaction. Save yourself the headache and go somewhere else, these people are ridiculously re-tarded.

Very quick easy and friendly. Great price!!!

Michael was great! He was kind and allowed us to browse without the sales hassels tou find other places. Thanks Ashley

Michael is a very personable, knowledgeable & helpful sales person. Explained our options clearly. Very pleased with this purchase start to finish.

Michael is absolutely fantastic! We have been looking for chairs for weeks and had almost given up until we came into the store and he helped us. If you’re looking for furniture, come here and ask for him.

Matt and Nick did a great job helping us. Very professional and helpful

Mat and Nick did a great job! Will definitely be back!

David was Awesome. Professional, Knowledgeable, Patient & Personable. Highly recommended.

Brian and team were awesome!!! I was very happy with the furniture selection. Great store!!

Awesome experience with Nick. Help tons!!

Micheal V was the best. Couldn’t ask for better customer service/salesman. I will defiantly be coming back to see Mike for all of my furniture needs.

Well organized with friendly and well informed staff. Staff members seemed eager to help to the point of being slightly intrusive.

PJ was such a huge help! He listened to what I had to say and I found the perfect couch set. I will be going back for more

Best sales person ever! Thank you Mat!!

PJ was so professional! My wife and I appreciated his professionalism! He's a valuable asset for Ashley Furniture Store!

Mat was awesome!!!! Definitely coming back!!!!

Mat was a great help in our search for my mom ‘s home and we were quite indecisive at first. He guided us expertly to exactly what will work perfectly for us. We will be back soon for a few more things!

The store was not opened 15 minutes after the store was to open. Called customer support and got the run around that the people must be preparing to open the store. By this time the store was not opened 29 minutes after it was supposed to open. Show up before opening to “prepare to open” and have the store open on time. You lost a customer for life.

Had a great experience from walk-in, finance, and purchase.

Phelan was of great assistance!

After being in the store a whole hour i got no help even after standing at the counter i was never acknowledge. But I said forget this and leaves it salesman sitting on the couch chilling but they do say have a good day when I’m going out the day. No May Day would have been wonderful if I got what I wanted to purchase

Excelent David was a great salesman thank you

Mat was very helpful and took care of me quickly

Phelan did an amazing job with our future shopping experience today!! Thanks so much you guys are great! We love Ashley Furniture!!

PJ was Very presentable kind helped me find what I was looking for for an affordable price would definitely recommend again

I visited your store in Mesa, Arizona, and was helped by a very professional Nick Cassens. He was very knowledgeable about what I was looking for. I will be back with a friend and definitely look for Nick.

Nick was absolutely amazing, very friendly, professional and patient with me. Allowed me to browse all of the options that checked my boxes and even moved stuff around to see what best suited my needs! Thank you Nick and Ashley furniture!

Excellent and caring attention to my 92 yr old mother in selecting a comfortably adjustable recliner that meets her needs and fits her well physically. David is calm, gentle, patient and explains use and benefits of merchandise in an understandable fashion. THANK YOU SO MUCH.

Phelan was so helpful and ensured we had a wonderful shopping experience. He was very knowledgeable and patient while we considered all of our options. We made several visits to the store, and thanks to his assistance, we found exactly what we were looking for.

Matt was great!

PJ was wonderful! He was patient and kind taking me around the store

PJ was Very friendly and knowledgeable about the furniture we bought. He was not pushy at all. It was a very good experience, quick and painless.

Mats the Man

Mat was very helpful and fun!!

I stopped by to look at furniture to update my home. What a great selection to choose from. Nicholas was very helpful in suggesting type and styles. He was very helpful and patience as I looked at so many options. I'll be making decisions shortly and be back to see him. Thanks for his great customer service.

Was surprised how nice everything was

We really had a great experience, very friendly and knowledgeable. Lots of good information about all the mattresses, We are sure to recommend both Mat and Nick.

Michael was amazing and really helped me with choices

Louie and Nicholas were awesome in helping me get what I wanted. They took the time while I wandered around and looked at different styles of dressers and nightstands. I ended up going back to the 1st one I looked at. Then I spent a lot of time laying on different mattresses and looking at adjustable bed frames. They helped me choose the ones I wanted and helped order them. All in all made the experience painless and enjoyable.

Went to Ashley Furniture because our rocking chair decided to give up on us. Not only did we find a replacement for it, we ended up getting a new dining table and padded chairs. This is our go to store in the local area and they come through for you.

Mat was amazing and helpful without being obnoxious and all over us like other sales people we have encountered.

What could we say, Mat with one T help us so much today 06/29. He is awesome, if you need any help and don’t know what Ashley to chose from. Stop looking and go straight to this location and ask for Mat.

Very welcoming as soon as I walk in the store. Very Patient, helpful and informative. I highly recommend this store.

Mat was super helpful, honest in his opinions, and he didn’t hover. We were grateful for his experience and patience. #1

Phelan (sp?) was awesome, from the minute we walked in, right up to the finishing details of our purchase. No high-pressure, but thorough answers to our questions. Personable, friendly, and professional.

Mat is a great sales associate. Really knows his stuff and doesn't pressure you into purchasing anything you don't really want. Gives you the pros and cons and let's you decide what's best for you.

Do not purchase from Ashley’s, the threading was faulty and they have given me the run around, they don’t make it right !!

Found exactly what we were looking for, mostly on clearance. Mat was super helpful without being pushy.

Nice gentleman there helping out asking any question I needed

Can't say I have been to a place where they scribbled a picture of a chair on a piece of paper and want you to sign it. I already signed for the credit card payment. Avoid at all costs.

As soon as I entered I was greeted by Mat & asked him where I could find pre-built dressers. He gave me a quick low down on how to browse the showroom floor & which ones are available to be assembled upon delivery. Thank you Mat!

Louie did a great job. Rebecca at the counter was not very friendly. Seemed bothered to answer a simple request..

I purchased a chair today. I attempted to pay first with a Mastercard. It did not go through. The salesman told me to try it again, I did and I thought it went through. The salesman said it did not, he couldn’t print the receipt/paperwork and to accompany him to the business area where the clerk could finish the transaction. She said he would need to go back to the area we started and try again. I accompanied him and used a different card(visa) and it was accepted, paperwork was printed out with a receipt. When I returned home I had a text message from the Master Card that my purchase at Ashley Furniture had been accepted. I tried to call Ashely Furniture (approximately 5:30) and unable to talk to anyone until business hours. I was charged twice for no fault of my own. I will call ASAP in the am and hopefully this will be resolved.

True proffessional Louie

Great service.

Jenny is not only a delightful salesperson, she was able to understand our vision for our rooms. She made extremely helpful suggestions for the furniture for our home. A terrific partner in the process, not a pushy salesperson.

Mat was great. I have taken my mom into Ashley’s at least 3 prior times for her to just look around to get ideas. Mat was there each time and was very patient with helping my mom look around. 3rd visit she finally pick out living room furniture for her new apartment. Thanks Mat! I am sure she will be back!

Jenny was very helpful, we appreciate all she has done in helping us pick out furniture for our home!

Jenny was very knowledgeable and easy to work with. She helped us find the perfect couch for our home.

Avoid this store. Unprofessional. They are more interested in the same than the person.

Never nor will I ever go there!

Jenny was very helpful and kind. She has a great eye for decorating and was very patient with me with all my questions.

Very helpful and pleased with the service. Great job

Mat has been super to work with, getting set up in our new home!

Awesome experience! Louie was great! Got a great deal and they were flexible with the deliveries on our items we purchased. Thank you!

MAT was amazing! There several other helpful and nice employees, too.Mat helped us find the perfect furniture for our new home. He was so patient with us when asking about all the options so we could make a good decision. He also looked up a style of kids furniture for our daughters room that was not in store.We Will recommend this location to friendsand family

Mat with 1 T was helpful almost immediately after walking in the door he knew right where to go with what we wanted and finishing up the sell was easy and fast.

Mat with 1 T was great! Super knowledgeable, helped us out with answering all of our questions, and was super friendly. Highly recommend this location and this sales team member.

Mat was very helpful and friendly in helping us choose out a couch, it was a great experience and I would highly recommend Ashley Home Store!

Mat was great to work with and very friendly

Matt knows his stuff, he was awesome!

Louie Medina was my salesperson. He was well informed and helpful. I would highly recommend him. It was a stress free experience. Thank you Louie!

I had the best experience at Ashley furniture. I went in with the intention of getting a few things for our new house. Matt B was very knowledgeable and didn’t try to oversell me. He actually showed me different variations of the items I wanted to get and was very honest. I was able to get more than what I had planned on getting without going over budget. what an awesome guy.

Mat was great!!!!! Definitely will be coming back!!!!!

Mat with one T is amazing and exceptional customer service. He was able to get evrything my wige and i came in for and more thank you ashleys and thank you Mat with one T for always coming thru with amazing experience and amazing professional customer service thank y oh a million times!

Mat was very helpful!

Great sales person ( Mat )

Mat was amazing at helping me out today quick convenient and great conversation!

My purchase of a new office desk and a chair was a very good experience. The salesman was very professional and knowledgeable. The product was very well made and will be a beautiful addition to my home office. This was my first experience in purchasing items from Ashley’s. I will shop there again.

Mat was awesome!

Brian was very knowledgeable and was able to get us a great deal!

Our sales person, Matt was great. Very knowledge, very informative, and friendly and attentive. He knew just the couch we wanted and we bought it. Great looking couch, very well made, and plush and comfortable. Matt was also so helpful with cost and financing too!

Louie was awesome at the Superstition Mesa store. So very helpful and very patient. Took the time to explain everything regarding the piece of furniture I picked. Very satisfied with my experience at this site. Thank you Louie.

We didn’t end up buying anything, but Jenny was one of the sweetest sales people we’ve met yet. Super helpful showed us exactly what we were looking for she really knows her store. She’s a wealth of information. Come back and ask for Jenny.

I had a great experience with my salesman at Ashley. He was helpful & informative. I have purchased many things at Ashley through the years at various stores wherever I lived and enjoyed shopping there always.

Micheal is a high class professional, he helped us with everything we needed and more! Go in and see him for anything you need furniture wise!! Guy is a boss.

Nick was a great salesman.

Wonderful experience at Ashley Furniture. Nick was very helpful and professional. Can’t wait for my new furniture to be delivered.

Our salesperson was very efficient and answer all our questions especially those pertaining to the delivery of the furnitures we bought.

Really enjoyed my time at this location! Louie was quite hospitable and helpful! great salesman and great guy.

Louie was a great help! Good experience.

Louie was a big help!

My fiancée and I came into the store after moving over to Arizona and Matt B. helped us find everything we needed for our new home. We look forward to everything getting delivered next week!

Matt B. You did your thing! Thanks for helping us get our home in order and furnished.

Very helpful staff and a lot of good options. Louie was a great help!

He was very helpful and went out of his way to make sure we were taken care of.

Matt B is so awesome awesome salesperson We came in because we had an issue with our last set and he helped us not only look for a new set to replace our sofa set but he made us want to come back. We actually said we weren’t coming back after our last sofa set broke, but he made it so we’ll keep coming back Thank you Matt B for your kindness and great customer service Richard and Cecilia Reid Long time Ashley customers

Mat was awesome to work with, he showed us a couple different stands in our price range and style that we were looking for. Was quick to help and was patient with our decision making process!

Store was clean and well laid out. Sales representative was kind, concerned with my needs and very attentive. Spent time explaining what was available and gave me an amazing deal. I came in with an idea of what I wanted but left with souch more.

Wonderful customer service. Mat was the salesman who worked with us to find exactly what we needed for our living room. The price was reasonable, too. We will shop here again soon.

Matt and his Manager at this store were outstanding, easy to work with, helping us pick out furniture long distance, along with great prices! Pretty sure delivery service will be outstanding also! Thank you guys! See you soon!

Great experience there today bought a table everyone is real professional an Jennifer is smart........ keep her

My salesman was very helpful and tried very hard to find a dining set that I liked. I am very pleased with the new set I bought Thank you. Louie is a good salesman

Great salesperson Mat. Very helpful

While the salesman we worked with was very helpful, we were disappointed to find out after our order was delivered that Ashley Furniture's website offered a 5% military discount, but the store wouldn't. We also found a competitor selling our sofa for less ($1400 vs $855) a few days after delivery, and they refused to price match, and do not accept returns once the delivery is signed for. Disappointed, we will be getting the other desired sofa pieces elsewhere.

Ashley’s furniture at Superstition Springs. Fabulous furniture and great people. Mat and Al were so friendly. Not annoying sales people, just friendly. Bought a new living room set, so excited!!!

Nikki was awsome and moe were very helpful 👌 I highly recommend them.

Thank you!

Brian Viera helped us with our first furniture store stop on Saturday. Found several items we liked, but did want to check out AFW. Headed there, and dud buy some items but came back to Ashley and Brian, for a chair with ottoman that scored very high on my comfort chart! Very nice salesperson, very helpful and very patient with me!! Would recommend and will return.

Probably our best experience at a furniture store, no pressure, friendly, professional and no-nonsense. Mat (with one t) was a pleasure to work with.

Thank you Al and Louie for your outstanding customer service in taking the extra time and effort working with us on pricing and delivery. We would definitely buy here again.

Phelan did a great job introducing himself and then leaving me alone while I shopped. Once I figured out what I wanted, he helped scour the store to find my exact needs. He even helped me to negotiate a better price with the manager and I left the store. Happy.

Jenny was fantastic!! Gave me many options on what I originally came in looking for. She was very attentive and gave me the right amount of space and time to explore on my own. Thanks again!!

We went into Ashley in Mesa looking for a pair of rocker/recliners. Nick helped show us around. He was very friendly and helpful! After a lengthy time of trying every recliner out, we found the one that worked best for us. Because we're not from AZ, Nick was unable to order them for us, but he went above & beyond to give us all of the info needed so we could order them in UT. We would definitely recommend Nick as your sales rep, you will NOT b e disappointed!!!

It took us awhile to decide on a recliner. Nick was very patient and helpful, making good suggestions. Recommended.

Mat Haggerty was simply awesome!!! We needed a bed and mattress quickly and at a good price point. Made it happen and was a pleasure to work with. Go see him. You will not be disappointed!!!

Had a positive experience at Ashley’s (Power Rd/Southern) location. Louie was our sales person and he was very knowledgeable about the different types of wood joints and quality of the dressers etc and was able to help us find exactly what we were looking for. He took time to listen to what I needed and was looking for and provided some great options. Although I didn’t purchase on my first visit I did come back to purchase the furniture from Louie as he really did spend time helping me figure out the best option for the style/color dressers I was shopping for and I appreciated his knowledge, and patience and friendly personality. I would purchase from Louie and this location again.

We give a shout out to Jenny and her cute personality and help. She don’t smother us- but let us look around and then was so helpful and informative with our order. Our delivery will be prompt and we are excited for our furniture.

Nick was super helpful and found what we wanted by listening and showing us options. Nice easy no hard sale tactics. I will alway return as I love that no pressure sales approach.

Louie is a phenomenal sales associate. He is extremely attentive and very knowledgeable about the furniture and products offered by Ashley. I am looking forward to doing business with him in the future.

Louie is great person and curtious .Excellent salesman.

As enter store was greet by salesman ask need anything ask look at recliners.friendly gentleman and helpful.

Bought a loveseat and was very excited for it to be delivered which they have a week backlog. They sent an email for a confirmation which went to spam, so I didn't see it, then they called and left a saying they rescheduled our delivery for another week out because we did not confirm through the email. We called when we got the call, and they stated nothing they could do you need to confirm so it is moved out a week. We couldn't wait so I cancelled the order they didn't care. Total waste of my time. They should make sure that every customer knows that they need to confirm the order for delivery before purchasing. This is the first time I had to confirm an order as usually they text with a delivery window. Will not shop at any Ashley again.

We were treated so amazing. Being a huge family we never get ignored. But they treated us amazing and we left getting what we wanted. Best experience ever.

Mat with one T 😉 was awesome.. fast, efficient, and worked with me to put together just the right pieces!!

Mat was very helpful, personable, friendly, and did not pressure us. He went above and beyond and helped us get the mattress we wanted

Nick was very helpful!

Mikayla was awesome fun and helpful. Helped us to get our new soda five stars

Service was great! Salesman did an excellent job with suggestions!

Great service from the store with Matt H. Second time working with him!

Mat is an awesome sales rep. He was very informative. We purchased a mattress and bed frame and are very happy with the deal we walked out with. We will definitely return for others purchases in the future. Thank you Mat for making our experience a great one!

I had a great sales person, Phelan Worked extremely hard to find us what we wanted. Over and above customer service. Would definitely recommend to others and return for his service. Thanks!

I would give a Five(5) Star rating, although as we were ending the sale I felt as if the Manager at the time was very rude. I will be taking my business with Ashley HomeStore to a different location.

Mat was awesome! Let us shop on our own and periodically checked in on us, too. Loved how he was informative and with us for the shopping but not invasive either. Really worked out a good deal with us for a sofa set we really liked. Will be back to shop with Mat’s help to finish furnishing our home!

Mat was phenomenal! Highly recommend his service super patient. I will be definitely be coming back to finish purchasing my living room set!! 10/10 service come check Mat out!!

Great accommodation with the staff Manager is awesome also Look for Mat 👍🏻

Jenny the best day 💓 ever we are builders been in business years and she is a true professional grateful 🙏

salesman very knowledgeable and helpful.

Louie did an awesome show us around and explained all the features of different bedroom sets. Unfortunately we are from Iowa otherwise we would be sure to give Louie our business.

Excellent customer service!!!

Couldn't have a better salesman than Brian. Very helpful and knew the products. Thanks.

This location is by far the best in the valley due to the amazing experience I received from Jenny. She was very helpful and knowledgeable and did not pressure me like other furniture stores would. I always dread shopping for furniture but Jenny made this experience the best one yet. I cannot recommend this Ashley location and Jenny enough. She deserves way more than 5 stars.

Awesome work from Mat 😁

Excellent customer service!

Nikki was very helpful.

Mat with one T was super helpful and really really knowledgeable. He was able to get me exactly what I needed in a mattress and adjustable bed frame.

Matthew was fabulous...quick, kind and honest!

Nick was very helpful and process was smooth and transparent. Will definitely return next time we need furniture.

Louie was a very nice guy. No pressure sales!

Nick was a great no pressure salesman that listened to our requests and had no issues when we said we needed to go home and measure. Bought the furniture from him.

Hunter was great.

Mat was super nice and was very helpful! Thank you for helping us!

Louie was so amazing and helpful. Answered all of our questions and gave great recommendations.

Phalen was very friendly and knowledgeable. He was able to get me exactly what I needed quickly based of the information I provided him.

Mat (with one T) was so patient with me. I am the worst at decision making and he made me feel comfortable. Unlike most salespeople , Mat was understanding and listened to MY wants. I highly recommend Mat for the best guidance with your purchase! Thanks Mat!

Louie was absolutely amazing!!! Extremely helpful... I will continue to shop at Ashley's because Louie and crew was just simply awesome!!!!

Louie was a great help amazing service! Thanks Louie

Great customer service at this store from Phelan! He was friendly, helpful, and answered all my questions.

(Translated by Google) Louie, excellent person, good service, I would look for him again in the future for my future purchases. (Original) Louie excelente persona buena atención volvería a buscarlo en un futuro para mis futuras compras

Purchased a TV stand and a coffee table on January 6, 2024. Got delivered within a week. Delivery guys left right away and then noticed there was a gap on the back board and one of the middle boards was bended. They sent one technician and nothing was done, then they sent a Senior technician, took everything apart and he just flipped the board so now it's smiling at me. Before leaving he said he ordered the parts and they were going to be delivered within 7 ton10 business days and here I am still waiting. Called the help desk and they said I needed to call the store where it was purchased. So I did, guess what? No one answer! So indrove myself to thebstore to talk to them in person. They said they were going to tale care of it. Again I waited and nothing happened. Called the salesman on Saturday 02/10 amd said he was going to talk to manager and that I will get a call before the day is over. Here I am waiting for the parts and no call from anyone. Very disappointed. Is this how you take care of your customers? Never again. I been nothing but patient. It's been over a month and no one has done anything.

Jenny was amazing and helped with our different rooms. She was very knowledgeable and answered all questions. We appreciated her so much and will define come back to see her! Thanks again!

Jenny was fabulous!!!!!!

Brian gave great customer service, patient and helpful! I have no complaints of my visit.

Louie was thorough and knowledgeable

Bought a twin sofa sleeper from Louie. He explained everything about how much it would cost and colors and when I would get. Very knowledgeable salesman. When I get my new couch will definitely come see Louie.

Jenny was so knowledgeable and amazing. We bought a ton of stuff and were in and out in no time at all. Great service and prices!!! As a follow up, had a hiccup with my delivery and Becka at the service desk did an incredible job of getting everything squared away and back on track. The manager was able to make things right and I still highly recommend shopping here.

Brian was very helpful and informative!

Jenny was a great seller! I walked in not really knowing what to buy and I came out with a whole new interior design for my empty room. She was great at making recommendations and curated ideas based on my furniture preferences. I would highly suggest shopping with her!

We came to buy furniture for my sister’s room at Ashley Store and our experience was wholesome! Jenny was very kind to my family and a great listener. I highly recommend her as a saleswoman as she is attentive and knowledgeable. Her recommendations were thoughtful and helped us find what we needed stress-free!

Michael was a great help with getting me a mattress.

Michael was great! Let us browse and checked on periodically. Answered our questions and helped point us in the correct direction! Thanks guys!

Louie was very personable, knowledgeable and helpful! We purchased a table and chairs.

Michael was absolutely fantastic! He was attentive and very professional. He described each piece of reclining loveseats on their fabric, features and costs. Highly recommend Ashley furniture and Michael for any furniture needs. It was a pleasure shopping here.

Mike was awesome in helping us with our purchase. He gave us the time we needed and provided valuable advice in our selection.

Michael was amazing and able to answer all of our questions. So friendly abd helpful with our purchase!

Thankful to find some who cares about the customer needs. Outstanding customer care…Grateful for you Hunter!!

Hunter was amazing! Ask for him specially to help you. He will make sure you are taken care of and will go above and beyond for you. I love my new tv stand! Thank you again Hunter!!!

Mat was great to deal with.

Louie was very nice and helpful!

Mat was terrific. Very knowledgeable and personable. Overall a very good experience

Excellent and efficient customer service. Detailed all aspects of furniture and helped with ways to save money while still getting all the pieces we wanted.

Matthew B. did a great job explaining our options and being very patient with our dithering. He also gave us a great deal on an awesome couch.

Came to purchase a table and rug , Nicole was so helpful and nice as well as Ashley who was at the desk I would definitely come back with my fiance and definitely be back

Worked with Nick, great experience very patient and extremely helpful! Bought 2 couches and 2 recliners.

Brian V. Was such a helpful, pleasant young man with helping us looking for the furniture we purchased! Thank you Brian!

Service from Jenny was absolutely fabulous!!!!