Ashley HomeStore Mesa, AZ
Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in the U.S. and one of the world’s best-selling furniture store brands with more than 800 locations in 46 countries. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in the house. Your home is more than a house, it’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated stores are passionate about being the best and most affordable furniture store for your home. Visit your nearest Ashley HomeStore showroom today.
Ralph is a very helpful and very kind salesman. I have found everything I needed ,and more. I have shared with many people about how wonderful your store is. And thank you and God bless you all.
After holding for more than 6 min twice in a row my business will go to another store!! DO NOT RECOMMEND
Very nice and helpful Sales associate. The credit application was instant. The sales associate and the store manager were extremely professional.
The staff was very helpful and had the online item in stock.
Pretty nice store
Was told it would take 10 days to get our furniture when we purchased it. Over a month later it finally came it. I Called the store obviously perturbed to check the status on the order, and was hung up on by Kia twice when I asked to speak with her manager.
Classy store with a broad selection!
Everything is sold in sets. Pre-designed rooms is not my cup of tea. However, shopping online is great as you can purchase individual items. Buyer beware. You have to IKEA your furniture. Bought a nice pole shelf lamp. It was missing one screw. Would it hurt to package a few extra pieces of hardware? I had to go to Home Depot to purchase a screw they neglected to package. So now I have 99 extra screws that took me a couple hours to find. Let me suggest if you purchase from the online store, be prepared for an IKEA adventure putting furniture together for an average of 5 hours per piece. Take a Valium or xanax before attempting to put together a purchase.
Great selection of Home Furnishings and indoor Decor. The sales people are wonderful we were very pleased with the service we received and they went out of their way to accommodate us.
At this point to only good review I can give is that the manager in East Mesa store Daniel is helpful. Re: product the bed I ordered was not correct in measurements was suppose to be 12 inches was 9.5 a worker was sent out to verify 4 weeks after originally came he verifyed then week later new bed was delivered ( after they gave am hours they switched to afternoon ) a 3rd party company who they never asked could come to do the set up showed up and brought new bed . That made me very uncomfortable as we do not know who they work for. New bed is now measuring 10 inches so clearly the floor model is the only 12 inch they have. I planned to go back for my Tempur-Pedic. At this point I do not think I will be shopping there. Not worth the back and fourth frustration on if product will truly be what you order. VERY DISAPOINTED !
We bought all new furniture for our condo and got a great deal. The salesperson we worked with Mary M.) was wonderful! We keep going back for accessories, they have so much to choose from. We are very happy with our furniture and service.
This was absolutely the worst experience with any business that I've ever had!!! I would give them a "0" if I could. Their shipping department and customer service departments don't have any communication between them, and neither communicates with the customer. I had placed an order for a sofa and loveseat. They gave me a delivery date, and it got rescheduled at least 3 different times. I didn't get a notification about the change for any of them! It just so happened that I called to confirm the delivery window on the first scheduled delivery. I find out that the delivery date had been moved, and no one let me know. At that point, I called each subsequent delivery date just to make sure everything was on schedule. Each time it had been moved. The only answer that I got was "delays can happen". Sure they can, but what is the reason this has been delayed? After the 3rd delay, I was very frustrated and started yelling at the person. Poor girl; she was not responsible for the previous problems, but she did get the brunt of my built up frustration. She put me on hold and came back on the line. She was able to schedule my delivery for 3 days from then. This miraculous feat after other agents told me my furniture was out if stock in the warehouse. I eventually got both my sofa and loveseat, delivered on separate dates, because they kept losing track of my order. To "compensate" me for the problem, they offered me a $100 store gift card for any regular priced item. Well, they don't have much in the store that isn't "on sale" and under $100. So basically the compensation is worthless. After such a horrible experience, I had no intention on stepping into the store to buy anything else!!
Very professional service
We worked with Ali and she is awesome! We highly recommend her at Ashley Furniture for all your home furniture needs!
Was greeted by mary and russ almost immediately. Great employees very approachable and fun! Made the process fun and easy. Manager Daniel was great as well! Def recommend
Found the same exact furniture at another store for 30% less. The prices are inflated to give the impression you are saving money with a "sale". Post purchase support is limited and not per contract. Over 10 minutes on hold to get with a rep and then they state you have to visit the store in person to request refund. From contract "A refund for 100% of ..... BY CALLING THE AFHS FROM WHICH YOU PURCHASED". Update the contract AFHS...
The office help is not the greatest they definitely could improve. As for the furniture I bought a bedroom set and totally love it.