Ashley Mesa, AZ 85206

fast service and had exactly what I was looking for

I have shopped at Ashley several times and have had a great experience each time. I have been very happy with my purchases.

We bought a console with fireplace insert in November. Advised items “may” come together by Dec 10. Fireplace insert arrived but not console. Phoned store & advised console coming Dec. 30. Dec. 30 comes and nothing. Went into store and advised not coming until March/22. We are seasonal so not going to work. We are stuck with fireplace because it’s already delivered and you don’t take returns. All items we looked at are “direct shipped” so basically an exact delivery date can’t be assured. We were promised by the lady we dealt with she would look into refund and “personally “ call us back…but she failed to do so. We returned next day and spoke to Manager who has no authority to approve a refund for delivery and set up fee for something we never got. He was to send email to head office regarding refund and promised a call back by end of week. Once again no call back. We called and he basically didn’t remember issue. Promised again he would look into and call back. That was four days ago! Terrible customer service from all involved. We went to AFW on Saturday and found a console and it arrived Monday!! Would never shop at Ashley’s again and people, don’t buy if it’s a “direct ship” order!! If it’s direct ship Ashley claims nothing they can do. You are no longer their customer. I honestly don’t know how this company is still in business with zero customer service. Very frustrating to deal with!

Hannah our sales person is a knowledgeable and very personable employee. She knows her product and is very helpfull without being overbearing. After going to multiple furniture stores finally found furniture which met our specific needs.

We met with Monica from the Ashley Furniture Store located at Southern & Superstition Springs in Mesa. Monica was extremely knowledgeable, courteous, friendly and professional. We were in and out of that store in less than 30 min, got a great price and quality furniture!! We will return for all of our furniture needs and Monica will be our contact person. Monica is an asset to your company.

If you buy from Ashley you better hope it’s in good shape when delivered. They are more than happy to take your money at time of sale but exchanging becomes a nightmare. Sent back a defective box spring. Second one was worse than the first. Delivery people didn’t take it back because now they put a new mattress on it. He took pictures and said I would get a call in about 20 minutes. Waited several hours then I called them. I was told because it didn’t go back to them I now had to have a service tech come look at it. What a crock! Not to mention that appt is over a week away. WILL NEVER BUY FROM ASHLEY AGAIN. THEY DONT CARE ABOUT CUSTOMERS AFTER GETTING THEIR MONEY. I WILL BE TELLING EVERYONE WHAT A CRAPPY COMPANY THEY ARE!

Buyer beware! We ordered and paid for a side table on November 11, 2020. They said it was back ordered and would be delivered around middle of December. To make a long story short, I have called every month and the delivery date is always a month or two away. It is now over four months and still no communication from Ashley. Poor customer service!! I will never shop in this store again. Before you purchase you better make sure it is in stock.

After a month of waiting It is not good when a company calls you about 10 times with in the last 10 days with different delivery information. This is them calling me and not me calling them. One day they want to schedule the delivery and the next day they call to say it is delayed. This happens about every other day. The last call they told me they do not have a delivery date for my furniture and it could take another 12 weeks.

Not recommended!! I ordered a living room set and was told we would have everything on 12/15/20 besides a love seat. We traveled to the warehouse (30 min) to pick up only a 3 piece table and carpet. I was told our couch set would be on the 12/19/20 instead. I called to verify it was in on 12/19/20 and was told now it will not be ready until the 23rd for the love seat and now January 1st for the other couch and January 7th for the throw. So I will have to make 3 additional trips if they are even in because staff at the warehouse said it’s still not a guarantee. I purchased these items the first week of December. So frustrating

Ashley was once known as having the highest quality of furniture and being number 1 in their furniture sales. Today they are incapable of delivering even a simple bedroom set after 5 months of an order being placed. They will deliver in pieces.....leave a brand new bed on the floor without proper frames for long periods of time rendering it useless for someone with back issues, please keep in king this store advertises they have the highest quality of mattress but how I able to endorse that claim when my mattress remains on the floor?? I visited the store on two occasions, I've been disconnected more times than I can count on both hands,I've spoke with a variety of representative both rude, not knowledgeable and receptive to my situation as I now have a herendous bill that I'm not even able to see on the computer as it is noted the site is not private or safe. Please explain to me how my favorite store which has clearly given my order to others oin several instances is unable to provide appropriate customer service to me. Oh one more thing....they are not able to credit me and take this sham of an order back. How disappointing!!!!! Shame on you Ashley Home Store.