Ashley HomeStore Mesa, AZ 85206

Great service, Monica goes above and beyond to help her customer's. Very professional and great attitude.

Monica made our shopping experience simple and easy!

Joseph went above and beyond to help us find and purchase our new couch! We have an awkward configuration in our living room and he was very patient with us and listened to our concerns. Highly recommend!

Monica was our representative helping us. She was wonderful. Not like a lot of sales people that are pushy. She allowed us to walk the show room and made a couple of suggestions. And helped us finalize our selection. And got us out the door quickly. She was amazing.

Very helpful and professional

Michael Fasani was very helpful. He offered information but did not smother me. He allowed me to look while staying available to answer any questions. I would definitely look for his guidance for any future purchases from Ashley.

Monica L was amazing! :)

Easy purchase & delivery events made this a quick & painless endeavor. We feel we got a good price on some better quality furniture & are happy campers. We would shop at Ashley's again when we need to make a furniture purchase.

Monica was an absolute amazing sales person. She is genuine and really cares about getting what you need.

Great salesperson but availability of products very disappointing

Not well layed out as a store.

In store experience was great. Customer service support online is very sporadic. I've called during office hours to check the status of my furniture and no one has answered. The delivery dates was pushed back twice without my knowledge. I was really not thrilled with all of the issues.

Bought a dresser from the Tempe, AZ location. My sales rep let me know there are no returns once the item is accepted. He also said I can return an accepted order if I complain enough within the first couple days. It was delivered in two days so that was good. The back of the dresser was cracked so I asked for a refund. I called and talked to someone on three occasions who all said I'll get a call from the store to arrange pickup. Not until the third call did I actually get a pick up date. They said once the item is picked up that I'll get a refund in 10-14 days. Order was delivered on 8/9/21 but not picked up for return until 8/18. It's been 22 days and I have yet to receive a refund. I called back again today, 9/9/21, and waited on hold for 25 minutes before someone answered and told me it can take up to 30 days for a refund. He said I should go into the store if it's close to push it through since he couldn't get ahold of anyone at the store.

Not good the manager was like a used car salesman trying to slip in unnecessary charges he blew a 2000.00 sale for his store 😳

Booked 3 1/2 weeks out for delivery. Got a call Friday 3pm that my order won’t be coming and to call for partial order. Called for partial order and was told yes by one person. Called back for update. Was told no impossible even though 90% of my order was ready. Keep in mind I purchased 2 full rooms and out of it only a handful not ready. Hey Ashley furniture when you say you will offer a partial order and customer calls to request that only to be told no because it would cost you more money?! Not good for business. I am not done dealing with this issue either since all the people I speak with tell me different stories. Make it right

Will never order anything from them again.

Avoid any Ashley furniture store like the plague.. We ordered bedroom furniture in Dec 2020.. Bed and dresser came in March.. was told our nightstands would be coming later.. On May 7th they did deliver them.,DAMAGED.. was told someone would call to repair.. they did call 2-3 weeks later to schedule.. he came out, couldn’t repair it so was told 2 new ones were to be ordered..so now we WAIT.. they have called at least 3 times to reschedule a delivery as NO nightstands in store.. Finally we have a date of August 29 2021 delivery between 11-2..and we are number 7 in line.. WAIT for it.. We get a call from the delivery department to say , they need to CANCEL due to an error scheduling this delivery because they have NONE till NOVEMBER? Almost a year to finally have the complete set??? I stated I want the nightstands or a full refund by end of week.. my choice was a full refund, they would pick up the damaged ones or I could keep for a 25% discount.. those are my choices for a total inconvenience of them playing the game with me..bottom line if you want stress go ahead .. play the game..I will tell everyone I know … don’t buy.. you will regret it.. now on to find a TV station that deals with these kind of stuff.. so more people are educated …

We purchased furniture from Ashley and because of inventory issues we cancelled our order. It has now been over 2 weeks since cancelling and still no refund. DO NOT PAY CASH WITH THESE PEOPLE THEY WILL NOT REFUND!

I was originally told my sofa would take 6 weeks to come in which I was fine with. It took over 3 months to come in. Trying to reach customer service was a waste of time. I had to go into the store if I wanted an update on my order.

Terrible store, manager doesn’t honor coupons I’ll never step foot in this place again.

So far, not so good.... We paid for a new sectional, an area rug, a coffee table and an end table on 7/23/2021 with delivery scheduled for 8/6/21 for everything except the rug which was on back order. We've had 3 calls thus far saying there's a "manufacturer delay" on the sectional resulting in 3 postponed delivery dates. We also bought other furniture from a competitor of Ashley Furniture and their delivery was within a week of our purchase with no "manufacturer delay". Ashley Furniture overpromises and definitely under-delivers.

Bought a sectional and an ottoman at this store. It was finally delivered yesterday. I set everything up the way I want it after the delivery men left only to realize the ottoman is way too big for the area. No problem, just return it right?!?? It’s only been approximately 24 hours from the time of the deliver. Shouldn’t be an issue. So, I go to this store where I made the purchase of the furniture to inquire how to return the ottoman (it was over a $3,000 transaction all together) only for the lady name Sara to tell me that she can open a case and see if they will give me an in-store credit, but I can’t get a refund. She couldn’t tell me as to why there is a no return policy, only that it’s been like that for as long as she’s worked there (well great, I don’t work there and was never informed there was a no return policy). It was just an odd interaction and they don’t really seem to care about customer satisfaction. This is just a warning for others as they don’t advertise or tell you when purchasing that there is a no return policy. This will be my first and last purchase from this company unless I do get the in-store credit and I’m forced to spend it.