Ashley HomeStore Mesa, AZ 85206

High prices, aggressive sales, and high delivery cost.

Bought $15,000.00 worth of furniture in September and to date I have still not received all of my furniture. The warehouse refers me to the store where I bought the furniture and the store says they have no control. No one wants to take responsibility. They have rescheduled delivery at least 2 or 3 times. Its gotten so I cringe everytime I hear Ashley furniture and I more than likely will not be shopping there anymore. It is not worth the stress it creates.

I purchased a two seater loveseat, three seater couch, ottoman and two rugs from the Ashley Homestore on Southern in Mesa, AZ. The sales agent was very attentive and helpful. We made decisions together. The cost was $800. It is a lot of money but it took a long time coming for me. The items were delivered by two guys. They unwrapped the couches and left the ottoman near the door inside. As they drove away I called the store to tell them that the guys delivering left the ottoman unwrapped and to my surprise it was a large size ottoman; not the one I expected. The sales lady on the phone said that there is no returns. No returns? No exchanges? This issue is still unresolved but not forgotten.

Went in this store to purchase a couch, but since we were not buying the whole set our sales man started helping someone else. I can’t believe the horrible service experience I had at the store.

Be careful on the Warranty service they sell you for your furniture. The companies will not cover what is expected. I have a modular Sectional and they will only repair part of the Sectional and do not care if the fabrics match. If the piece needs replacing they will only refund the single piece of the sectional. I have been dealing with GBS Enterprises Warranty service for 2 months and I still have a broken sectional. I am dealing with my second repair company they have assigned to me because the first was rude and very difficult to schedule with.

I ordered 2 new couch cushions at the end of June. I got an email it was ready and to call them to set up delivery. Called the lady was rude gave me the run around said there was no order and then put me on a 45 min call and hung up. I proceeded to call leave voicemails for days! Nothing! I finally go in to find out they canceled my order no refund just cancel it they had to reorder it! A month later i got sheets of fabric in the mail, go back to find out they sent me the wrong thing. Next day speak to the warehouse manager clarify what i need and ordered. Get another set of fabric. Go back in for them to tell me they now have to order the cushions they come separate then I have to schedule a technician to come and sew the fabric on the cushion. 🙄🤦🏻‍♀️ so i wait another month! Finally last week I went back and cancel the whole order! And the guy couldn’t understand why I wanted my money back and cancel the order! It had been 4 months and the head ache and run around wasn’t worth it! I’ll never shop there again

We won’t be getting furniture til December 2nd. We have gotten called three times and all three of those times we have been rescheduled for delivery. So we are stuck paying for something we don’t have. Also, we were told the furniture we ordered has been discontinued, so we will see.

Not interested in helping to find the product I was looking for at another store, did not have a sample of what I was looking for and if I ordered it and didn’t like it I could not get a refund only a store credit. Unreasonable wait when calling store for assistance they did not pick up call at all. After 15 minutes you get a voicemail and they will call you back in 24 to 48 hours...this is not customer service, this is a disservice.

There are simply not enough words to describe how bad their business is. Ordering, Paying, being lied to repeatedly about delivery . I could go on and on. PLEASE BEWARE AND USE CAUTION. You will wait a very very long time if you even get your furniture. Ashley Furniture is a manufacturing company that sells to other stores and they get priority over their own stores which just pay to use name. The store in Mesa is horrifically understaffed and poorly managed. try calling..... Had to dispute credit card to get money back after 4 mo of waiting on one sofa.

I went to Ashley Furniture for a new matress I have back issues so I needed a extra plush matress the salesman Ron showed me one on display that was perfect but what I received in a box to my house is NOT the matress I tried at the store this thing is not plush at all there’s no give to the matress I bought the Anniversary Addition Matress in store when the box arrived I was beyond dissatisfied what I saw and what I got were two entirely different things the individual coils don’t move it’s like sleeping on the floor a part of the bed has a indent from where it didn’t inflate back properly what I was so excited for is ruined I waited two months to post this to truly give the matress a try it is not right I’m stuck with a matress that hurts me I don’t know how much I cry because I have no relief for my back I DO NOT recommend the Anniversary Matress save yourself the pain and money it’s not like there’s an exchange or refund on a matress what’s bought your stuck with maybe it’s the fact it’s shipped in a box either way I will NEVER buy another box bed if I can’t see that exact matress that will be mine before it’s delivered I’m not purchasing it.

Company solid me fake leather leather decided not refund me or fix...couches broke with in the first year do not spend your money with company

Absolutely regret ever stepping a foot into this store! Spent almost $4400 for a bedroom set in July and was told the bed frame who be on back order no later than 6-8 weeks; just left the store because my husband has tried to call twice for an update and it’s October 1st and was rudely told by, Jo (manager) that almost sixty people are waiting for the same bed and it’s not like this was done on purpose! Seriously??!!!! Why would they keep selling a bed that they can’t fulfill at this time?! Shady, lying and unethical employees that absolutely do not take responsibility for the lack of misleading statements to their customers. They’re all about making money and they could care less about customer service and quality of their merchandise. STAY AWAY! Furniture is overpriced and not top quality at all!

Helpful and friendly.. but every sofa we sat on was kind of uncomfortable for the price. The one we wanted was out of stock. And the display items were falling apart (crooked cabinet doors, handles hanging off dressers).. like how do you expect furniture to sell like this? Does no one know how to use a screwdriver? It was okay for what it was. Lol

I had ordered $4,000 worth of furniture a month in advance and was told everything would be delivered by the 18th of September. On the 14th I got a call from Customer service saying that none of my furniture will be there when I asked for it. I had to go down to my local Ashley furniture store and fix it. On the 18th I got four pieces of my furniture that I bought. On 25th, when I was supposed to get the rest of my furniture, I got two more pieces (not all, but two). I went back down there and they basically say there’s nothing they can do. I talked to the head manager there earlier this morning and told him that his delivery guys didn’t set up our headboard (it has lights that light up) and that we’re missing a cord for the headboard, he just brushed it off like it was no big deal. So I advise anyone who is reading this DO NOT GO TO ASHLEY FURNITURE!! ALL THEY’LL DO IS GIVE YOU EXCUSES AND NOT DELIVER YOUR FURNITURE WHEN EXPECTED! AND WHEN TALKING TO THE “HEAD MANAGER” ALL HE DID WAS SAY SORRY LIKE THATS GOING TO SOLVE THE PROBLEM AT HAND.

Love the furniture looked over couches found one only to be told 5 weeks b4 delivery

I called earlier for slates and Becca answered and advising me that my bed was discontinued and they no longer have the parts. I asked if it's anything sold similar that they may have and she advised no. I then took my part down to the location and was greeted by Becca. She advised me that her response is the same and that they don't have anything. I then requested for a sales rep and I was then greeted by Jo. She heard my concerned and look at a few similar pieces and advised they will fit. To be sure Jo wanted to contact the parts department and get back with me. Even if the part doesn't fit I appreciate Jo for going the extra mile to attempt to help me. Becca was quick to say no and did not try all she kept saying was "No".

The sales associate was very knowledgeable and respectful. I was shown several choices and my questions were answered. He took time with me to make sure I was satisfied with the furniture. Very good experience.

We love the bedroom set we purchased, sales people and the whole experience EXCEPT the delivery. Two guys delivered our furniture, left a gigantic mess and I had to remind them to wear their masks several times.

The reputation of Ashley furniture drew me in. $900.00 for a couch bought 12/2019. Delivery was a pain and now the couch looks like something sold out by Walmart. Cheap materials. I will never buy their products again. The service warrant put so many stipulations that they wont fix my couch of less than 2 years old. So this is what Ashley quality looks like. Like I said, never again.

Horrible way to treat customers with medical conditions who come in to buy. A male employee saw us enter the store without masks, we weren't questioned about it. Shows us the items we wished to purchase then says he's calling security on us after we explained medical conditions not allowing us to wear masks! Other stores make provisions for shoppers like us. Total discrimination by Ashley Homestore. SHAME ON YOU!!! I will take my business to other stores and you can bet I will tell all my friends of the horrible treatment today August 26, 2020