Ashley HomeStore Mesa, AZ

Delivery people were in a hurry pretended to hook the couch together. I had to crawl under and do it myself. A wire came loose and one of the recliners stopped working about 48 hrs after delivery. Poorly made design if you sit too far forward the recliner won’t close all the way. Asked if they could come fix it they said one week. I just think if you buy a high end product it should be designed and work properly. Also would not take your old couch out. Would not take the couch back even though it was completely unsatisfactory I’m giving Ashley furniture exactly 0 stars.

Not to shabby

I came in with my Aunt looking for a bed and JT wound up being our sales representative. Which made our shopping experience one of my and my aunt's best shopping experience up in the top five shopping experiences ever. He was very knowledgeable, polite patient and didn't try to up sale down sale. He wanted my aunt to be the most comfortable in the bed that best fit her. And that's exactly what she bought. And spent way above what she set her budget at. Over all JT should be recognized for his customer service skills as they are something to be modeled after to train other employees. Thanks from myself and my aunt. Your the best Ron and Carol

Brandon and Daniel were fantastic. Very knowledgeable and helpful! I highly recommend them!!

It was a very busy Black Friday. I came in and no one approached me to ask if I needed help. I checked out the recliners. I found one that I liked and wanted to buy it. It took awhile to find someone to help me. The recliner is comfy but not as comfy as my last one😢

Eddy was a great salesperson. I recieved all information I needed to make an informed decision. He also assisted me with the credit application. I look forward to further relationships with Ashley Furniture.

I met Monica when I first walked in. She is VERY helpful and full of knowledge about mattresses. Very friendly too. I knew if I was buying anything it would be with Monica.

The deals we found online that we really wanted to see, they didn't have in store. The people however, very nice and friendly

Service was interesting I was there with my elderly parents looking for a bed, the person helping us showed us the most expensive bed in the store for a queen bed. Unbelievable exploitation of the elderly. WOW.

The prices were a little higher than they should have been. The repair services were not very good.

We ordered a living room set. Matt and the GM told us that everything was in stock and would be delivered on November 24th. We’re now being told that nothing is in stock and that it will delivered on December 29th. Stay away from this place. They lie just to get the quick sale.

Pricing was fair, product is quality, but what really helped the sale was our sales associate Osbaldo. He was thorough, informative, and didn’t pressure us. He made the entire experience excellent. We would recommend Ashley furniture in Mesa to all of our friends!

Beautiful showroom, great deals and excellent customer service.

Dewayne and I were so pleased with our sales assistant, Allie. She was so helpful. We made a lot of purchases and sometimes we had indecision. .. . She never was inpatient but always kind. I will recommend Ashley Furniture to friends and tell them to request Allie for assistance.