Ashley Store Mesa, AZ (Superstition)
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Mesa, AZ represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Welcome to Ashley in Mesa, AZ
How to Find Us & When to Visit
The Ashley Difference: Top Quality and Diverse Selection
Furniture Shopping Tips
Ashley Stores Give Back!
Customer Service
In-store offers
What our customers say
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Great products and sales associate was so helpful
I had a great experience, the staff were kind and very helpful
Phelan Conway, he gave us a really good customer service, he was very kind and helpful , he make us feel that he cares understood our needed, we just want to said thank you Phelan Conway for all your help .
Excellent service and very satisfied with the choices.
Excellent service with Ashley. I needed to make a change with an area rug I had ordered and it was no problem. They were wonderful. I will visit the store in Mesa again.
So disappointed in Ashleys. I have purchased and been a loyal customer of their furniture in other locations and always been super happy with the sales people and customer support. The store in Mesa has failed every single way they could fail. I was moving out of state and I needed a couple of key pieces. I ordered a bedframe, a boxspring and a mattress. Unfortunately, the boxspring doesn’t fit the bedframe and I even called back the installation team to say this doesn’t look right they told me no problem. Just call the store. They’ll replace it for you. Well, that is not true now the store is saying you never should’ve accepted it. Well, if there’s someone who told me if I accept it, I’m stuck with it. I would’ve sent the whole damn thing back. The sales person says well I’m sorry I didn’t realize it wouldn’t fit, but I can’t do anything about it. You’ll have to escalate customer service. Customer service keeps sending out a repair technician without any notification of when they’re going to show up so I keep missing the appointment. The sales person should know the details of the furniture they’re selling! Now It’s just round and round with customer service and I’m so frustrated. Plus I work full-time. Nobody needs to deal with this kind of crap! The problem is the box springs are too tall. You have the mattress about 3 feet off the floor & you need a running jump to get into the bed! The bedframe requires a low profile box spring. The unmade bed is the bedframe, boxspring and mattress delivered. The one in the photo is what it should look like-mattress even with bed frame. Not sure how this is going to get resolved, but it looks like I’ll be spending my own money to make it right. Buyer beware: if you work with Ashley, you better know how to read the specifications of the furniture because they sure don’t and if you accept delivery, you’re screwed don’t believe anything the delivery people tell you!
I shopped at Ashley on Friday and then I came back on the following Wednesday and I have to say I got excellent service from Louie and PJ so thank you very much I love Ashley's
Matthew Broderson greeted me when I arrived in the store. He showed me a mattress in a price range that I was looking for and I ordered it.
Brian was extremely helpful and kind.I got an easy time coz of him
PJ at Ashely’s was extremely helpful and knowledgeable. We went in for a recliner and he not only found us exactly what we were looking for, but he also sold us a mattress that we desperately needed!
We had such a good experience at the Ahley Store on Southern Ave l, Mesa AZ. Phalen, nicknamed PJ, helped us with our purchase. He was very patient with us and sat down with us to help us choose between sofas. He was never pushy, just gave us information about our choices. He made us feel like friends and not just customers. We're from WI and he made us feel right at home. I strongly suggest checking out Ashley Furniture and asking for PJ.
Brian was very personable and very helpful. Made the decision easy to make.
Pj was awesome!!
Brian was so helpful and patient with us. We were looking for sofa’s and loveseats. We felt as though he was very knowledgeable and made us very comfortable in making our decisions
Good service. Very good price
Nick was absolutely amazing!! Very good communication & great selling skills!!😇
Nick was given an impossible task to find an electric recliner. That was wide enough for me and my dogs and in my price range. He walked around the store with me for an hour. Even though I was being picky and indecisive. He was awesome. Friendly professional and warm. The rest of the store staff was great. If you're looking for good furniture at a good price, come and see nick at ashley's inmesa.
Phelan showed incredible patience and good humor as we waffled, he updated the ordering information. It was a pleasure working with him
Always an awesome time at Ashley. Almost all of our furniture is from there and we will continue to come back. Michael our sales person was fantastic.
Matt did a great job making sure we got what we needed at a great price and the best fit for what we were looking for !
Brian did a great job. May the purchase process easy and enjoyable.
Mat Haggerty was very helpful. He knew his products.
Salesman Louie was very helpful and knowledgeable about the products. We’re from Canada and can’t believe how wonderful your store is and prices even with the difference in dollar. Hopefully it is as good as it looks.
Brian was so helpful and answered all my questions. He made furniture shopping fun!
Michael was a great salesman. No pressure and he explained everything about how the furniture was made and their warranty.
Impressive store inventory and sales support. Louie Medina was exceptionally helpful, quick, competent, and reliable in everything he did on our order (seven different items), explaining the ins and outs to meet our need to schedule shipments two months out and the details of discounts, warranties, and insurances. Great service from Louie!
Nick was great! He helped us find a sectional. The store is huge, tons of inventory
Louie was such a pleasure to work with! Very professional …. Can’t wait for delivery!
There was a short of staff helping, so it took awhile for us to get any help.
David, assisted me patiently and expertly choosing the items I chose.
Had a great experience at Ashley, Nick was very personable and accommodating. I purchased a loveseat and a tv stand, received a great deal and free shipping. I would definitely recommend this store to anyone looking to buy furniture.
Mat was amazing, he was so kind and patient. Very helpful with pricing, and gave us amazing deals. Will be coming back!
Mat was amazing and helpful Will be back!!!!
Michael was very helpful and knowledgeable. There was no pressure to buy which we liked.
I had a fantastic experience shopping at Ashley Furniture! I was in the market for a new mattress and dining table, and their selection did not disappoint. They have a great variety of styles and price points, making it easy to find exactly what I needed. Special shoutout to Mat (with one T)—his service was exceptional! He was knowledgeable, patient, and genuinely cared about helping me find the right pieces. He answered all my questions and made the buying process smooth and stress-free. I’m thrilled with my purchases and will definitely be back for future furniture needs. If you’re shopping here, be sure to ask for Mat—you won’t regret it!
W had previously spoke with Louie but hadn’t made a decision. Went back and dealt again with Louie. Made our purchase and he looked after us wonderfully.
Sales person was very helpful and was very happy to find exactly what I was looking for.
Came in to look at furniture and right Louie came to help. No pressure to buy, just super helpful!
Amazing experience! Staff was extremely attentive and answered every question. Thank you Mat and Brian for all of your help you guys were awesome!
Nick was very professional, knowledgeable. He made the buying process painless
Thank you Brian Vierra for a wonderful buying experience on our living room furniture. Will be back in tomorrow for the accessories!
Phelan was amazing and very knowledgeable and was eager to help me!!
We really liked this store & our salesman Mathew was very helpful and took care of our needs!
This was an amazing experience working with David! From the moment I walked in and was greeted until I walked out the door, I truly felt like I wasn't "just another customer." As I told him what I was looking for, he took me around, pointed things out, researched options, and did everything he could to keep me within my budget. In a world that has grown so dim, David absolutely shines bright! I'm excited to receive my new dining room table and living room set. I will be going back for any of my future needs! Don't hesitate! Go see David!
Came into the store hoping to view some different items we were looking at on the website. Unfortunately, two of the mattresses and the sofa sleeper were not in the store which was disappointing. Had good help and returned the following day to purchase an item for our new place.
Salesmen was excellent
Very well laid out store . Lots of choices . Salesperson was PJ . Some items were not appropriately labeled and marked . Dress code of the staff on numerous occasions was not professional. Extremely casual… Enjoyed my shopping.
We don't shop for furniture often, so when we do we shop around. Today after visiting two other furniture outlets we talked with Matt at Ashley furniture store in Mesa. They had many of the same pieces we saw at the other stores at much lower prices with better protection and delivery options. Matt was not high pressure. He was knowledgeable and offered great ideas based on our interests. They have a huge selection of the latest motorized reclining furniture for home theater or traditional living rooms. We found exactly what we were looking for, arranged for delivery within a week, and paid less than we would have anywhere else. I highly recommend Ashley furniture, and ask for Matt!
Phelan was a superstar! Helped us in all aspects of the purchase. We love him!
Mat was great.
Mat was great
Mat was excellent and went the extra mile to help us get what we needed.
Great service and ultimately got what I was looking for
I ordered a wine cart from Ashley store. Arrived early. Some what easy to put together. Needed a tech from Ashley. Simple fix and all was great.
helped us find what we wanted
David was friendly and he showed us all of the options in the showroom very patiently. We ended up buying a rug and will probably be purchasing furniture.
Delivery staff was warm and friendly and very helpful offloading our furniture
Mat was very helpful in assisting us choose various items within the store.
Brian great to work with… awesome customer service! Valuable employee!!
We purchased two leather electric couches. Love the couches. A huge hassle when we needed to return a battery 24 hours after the delivery. The manager of the store completely disrespected our situation. We were very grateful that the corporate office was able to help us get our $473 returned. Thank you!
Mat. One T
We purchased a floor lamp, it had to be ordered and shipped to us. Everything went as planned. We are happy with the service.
Excellent products with good quality. We bought bed frame, mattress, sofa set, lift top table, rugs. Every thing comes with top notch quality and at reasonable cost. Would rate easily 5 out of 5 for the first class quality
Ashley Furniture is the absolute worst!!! Buyer beware. Do not purchase from them. Especially the Mesa store where the manager and sales manager are crooked liars. If you have any problems with your purchase , you are SOL.
Greatest furniture shopping experience ever. Salesman Phelan was the BEST. Experience started out great but actually getting the furniture was an issue. You can not get to the actual store by phone. Customer service is aweful. Had to drive to the actual store to speak to someone which was a half hour away. Once got to the store manager didn't really care. Would never purchase from Ashley again after this experience.
PJ was wonderful and found us exactly what we wanted!
Great service, great people, great store, barstools keep falling apart. Screws fell put twice and needed maintenance twice in under a month.
PJ took great care of us during our visit. We'll be back for couches next. Update 10/20. I'm losing faith in this store. One of my items was not delivered when originally promised. No follow-up, so I finally got an answer with a new delivery date 2/2025. Unacceptable. I was able to get the item switched for a different color which has a scheduled delivery on 11/21. I haven't received a delivery time, so I called the store this evening. I was told I'd receive a call back tonight. That didn't happen either. I'll be stopping by tomorrow to either pick up my item from your display, or to receive a refund. I already took the day off of work, so let's do this. Update 11/21. Never received a call back. I called the store and no answer. Transferred to an overseas call center where I was notified that my item is again backordered. Thanks for wasting my time and my PTO, Ashley Furniture. I cancelled my order and will shop elsewhere. Terrible communication!
Overpriced and we didn’t get everything that we thought we would get for the price. Found out later when we got home and reviewed the invoice more closely. We went back to cancel and then they talked us into keeping with a discount. Then we get a call before they are scheduled to deliver and pieces were on back order. We still have not received back order items.
Great service! The person was very helpful!
The in-store agent was great to work with! The delivery, however, was incorrect the first time…spot on the second.
Louie was very helpful!
Very professional and helpful
Terrible experience. 200 dollars for Delivery. Never showed up. Now it's the weekend. So no deliveries. Delivery pushed back FIVE DAYS! Customer service is in the Philippians. Horrible communication problems. Salesman tried to get me to write a positive review right after I paid, then wants me to confirm delivery before the items even show up, which they haven't. Call them "Ghostly" or maybe "Ghastly". Would not set bed on frame as promised. I will never shop there again.
Horrible customer service. Nothing but lies. Most of the furniture is made in other countries warranty goes through another country. Zero professional service at store. They follow you and wont give you a chance to look at furniture you want. Pushy salesman. Go somewhere else there way over priced and nothing but lies. Matt lies!!!!
We stoped in by chance! Thank goodness we did. Mat was amazing we bought one item we knew we needed and a few items we didn’t know we needed at a great price. They were also able to deliver them in two days! If I was at a bar I would buy Mat a beer!
Phelin was amazing! Stayed with us through the whole process of picking out a dining set, hauled chairs annd benches across the store multiple times for us to look at, and so friendly. Would definitely recommend this store!
I've bought a queen pull out couch and a 4 piece dining set and both times we received great customer service
We were very pleased with our service today. We both enjoyed working with Louie. He was very helpful.
Mat was outstanding, knowledgeable and very helpful!
Mat was amazing help and did an awesome job! Thanks!
Had and amazing shopping experience. PJ was knowledgeable and helped in answering all our questions. Will be back in the future for more home purchases.
Mat was an awesome salesman who took care of us right away completed everything in a wonderful manner and great time limit. This time awesome gentleman!!
Thanks to Mat for helping us get our new dining room set and couch!
Phelan Conway very helpful and answered all my question. Great experience.
We have been long time customers of Ashley Furniture. We recently purchased a new couch, loveseat and recliner from the Mesa store. After delivery, we decided that the couches were uncomfortable and did not fit well in our living space. We had the furniture for 30 days and the reclining couch lost power while we were reclined. We tried contacting the manager several times and finally found him in the store tonight. We expressed our concerns and disappointment in the furniture especially after not having them for a month and the couch already needing repair. The manager was uncaring and frankly rude. We are having to live with broken reclined furniture after spending almost $5000 for these pieces. Also, we have read online that if we are dissatisfied with the product we can return within thirty days. The manager told us that if it were within a couple of days then maybe we could have returned them, but not 30 days. We will never buy from Ashley again and will warn everyone we come in contact with not to buy from Ashley furniture!!!! The picture is how we have to live with our couch! Tell me how this can be legal??
Louie was very helpful and made the purchasing process very easy
Louie is the best. If you come to Ashley, ask for him. So laid back, not pushy at all but also helpful! He helped us find the perfect couch. We are so happy with our purchase. The last couch we bought from Ashley lasted 10 years with dogs, cats and kids. You get your money’s worth here.
Great experience and Phelan was awesome to work with...
Had a great experience phelan helped me without being pushy or hovering over me throughout my time in store will definitely come back.
We are excited! Nick our sales associate was terrific. We were able to look at lots of choices.
Amazing would recommend.
PJ was very helpful, knowledgeable and patient. I would recommend asking for him if you go into Ashley Superstition
Absolutely thrilled with our experience! Nick was knowledgeable both about the pieces we were searching for AND the financing process. He was able to get us a living room set we love, under budget WITH the amazing protection plan. After weeks of grueling internet searches and resellers- he had us in and out in an hour and a half! He even arranged delivery in less than a week! I couldn’t be happier (and more relieved!) and he was absolutely right when he said that Ashley has something for every budget (and I’ll add- for every living space). Thanks Nick! Can’t wait to relax on our new furniture!
Shipped my nightstand to Mesa. Arrived with several broken parts. I called twice to figure out and exchange and both times becca was supposed to call me back. She hasnt called me back in a week. Called general customer service they said they dont have any notes in there system. Customer service rep gave me attitude. 3rd call in and they once again said they will call me back because becca and their store manager are not in. Well done. Never again.
PJ was great easy to work with!!
Mat was amazing. Very knowledgeable and professional. I will definitely come back for his help in the future!
Mat with one T really helped us out! He was super professional and made this purchasing experience a great one!
We have had nothing but trouble with this store getting our storage bedframe delivered in one piece. This has been going on for over a month now and we still don’t have our bedframe completed. We’ve had nothing but delivery problems dates promised, and broken items that were supposed to be delivered or not, this last time the delivery came in the piece was broken so now we have to reschedule again. I almost lost my job because of all the delivery mishaps. I felt very disrespected and brush to the side. I was not even able to get a hold of anybody at corporate to file a complaint , I was sorry and I’m tired and I would wanted something done. I am still trying to resolve this issue. I highly recommend not to buy from The customer service has been horrible
Michael was amazing! Will refer friends and family here.
Nick was an amazing help in finding just the right furniture for our needs. We never felt pressured and Nick actually got us a better deal than we had anticipated. Then there’s the Ashley Furniture quality you can always count on. See these guys if you’re in the market. They’ll take good care of you.
Went into Ashley’s today and was met by Pj he was phenomenal took his time with us and made sure we got everything we needed!
David, my salesperson, listened and brainstormed with me to pick out the perfect furniture without any high-pressure up selling. I walked out very satisfied with the service and I’m looking forward to delivery of my furniture. This is the second time I have used Ashley furniture to stand up a house or Airbnb with quality furniture that will, stand up to guest wear and tear and provide excellent and tasteful accommodations.
Quick, informative service . Nick helped us find exactly what we needed and wanted
Nick was absolutely amazing, 5 star salesman.
Salesman didn’t tell me that most of the furniture I was purchasing was on back order, resulting in significant delivery delays. At this point I won’t have all of my furniture for over a month. I wouldn’t have bought from here if they had been honest up front. But prices are okay so they get 2 stars. Make sure you get certainty on delivery.
Phelan was most helpful and pleasant to work with. We will recommend him to our friends! Wonderful service!
Everyone at the store was super nice and were very helpful to help me find a recliner for my mom that she can sit in comfortably. A sales associate named Nick was able to show me many options and eventually settlement of power recliner that should be perfect for her needs. Thanks to everyone at the store that made this a fast and easy experience.
PJ was excellent! We came in with a general concept of what we were after and some paint colors. He did a great job helping us view a variety of chairs and types, gave us all our color choices, and was exceptionally patient while we discussed our choices. Thank you PJ and Ashley's, we can't wait to get our chairs!
David help alot with the purchase
Mat is fantastic! He knew exactly what I was looking for. He was very attentive and incredibly helpful. I actually ended up purchasing another item because he gave me such a great deal. I would absolutely buy from him again.
David was our salesman and he was great to work with!! He was very patient while we sat on almost every couch. Answered all our questions and was so easy to work with. Highly recommend working with David!
Good customer service and information/help provided by Michael, our sales rep!
The Matt and Mat team were wonderful and very patient with us!! Will be back for other purchases!!
Phelan Conway was amazing to work with and helped us find what we needed!
Nick was very patient with my very indecisive self. And definitely helped us find what we needed
David was exceptionally kind, professional, and easy to work with as he was helpful without being pushy. I would absolutely come back to Ashley and ask to work with him again. Thank you , David!
Mat (with one T!) was extremely helpful and helped me find just what I needed. Was very pleased with my experience here.
Our salesman Mat (with one T) was awesome! He welcomed us to the store, asked a question or two, and then left us to browse without hovering. When we made our decision and moved on to selecting a mattress, he was very knowledgable. I would go back to deal with him specifically.
I have purchased many items from Ashley Furniture over the years! You guys are always amazing. Mat helped us today and was very attentive but not too pushy, which is always a plus when furniture shopping. I highly recommend this store .
Nick was awesome and patient with us. Has a great smile and a great personality.
We had a great experience at Ashley’s in Mesa Superstition Springs today. We purchased a new mattress and couch. Mat, our salesperson, was attentive, courteous and knowledgeable. Would definitely work with Mat again on future purchases.
Couch was broken and never was replaced
PJ was very professionally and knowledgeable. I really liked working with him. Awesome sauce!
Brian was a great salesperson, however I will never recommend Ashley furniture in Mesa to anyone. I purchased several items & once they were delivered found out a chair that I had purchased would not fit in my mobile home. I returned it within an hour & was told there is a “no return” policy at the store. The manager was very rude & actually sent me to a salesperson to see what they could do & the salesperson said she couldn’t do anything w/o talking to the manager who had just sent us to the salesperson. I had a rug on backorder that i immediately cancelled & I have been telling everyone of my horrible experience & huw they were unwilling to work w me after spending 2000. I immediately went to American Furniture & will never step into an Ashley furniture store again & will tell everyone of my experience. Unfortunately I was told by others in the park NOT to go to Ashley & I didn’t listen!!!
Our salesman was great!!! Could not have asked for anyone nicer or helpful in showing us different options we were looking for. Five stars for Brian!!
Matt & Mat were exceptionally helpful & knowledgeable! A real pleasure to work with. Thank you guys!
Didn't feel welcoming
PJ was super helpful to find the right combination for my sectional. Very patient with me when I couldn’t make up my mind
Salesman PJ was great. However when we received the loveseat that we purchased we noticed that the seams didn’t line up across the middle. We took pictures, returned to the store talked to PJ we then went back to the desk and the girl put a not in the computer and said that we would be called and they would send a service rep out. Two service reps later and mind you the first one said no damage! The second proceeded to take the stuffing out of the center Console. Stretched it down to match up took a picture and said goodbye . In the mean time I have called several times and all they want to do is send another service tech out. This was an expensive piece , we had the treatment plan put on it , tax and delivery and it was 2500.00 in all. Happened to be in another furniture store see the same piece by Ashley furniture. It was 1000.00 cheaper and looked like the one I saw in the store when I purchased this one! Will I return to Ashley furniture? Absolutely NOT! Will I Recommend anyone to Ashley Furniture? Absolutely Not!
They won't tell you they don't actually have the product you're buying on site until you're in the middle of paying for it. Then they don't know when it will arrive until it randomly does, at which point they send you an annoying amount of texts asking you to confirm the delivery date, which will be in the middle of the work week with a 5 hour window and they expect you to drop everything you're doing at your job so you can be home for the delivery, then when you call to reschedule they still can't give you a specific time, they can only give you a 5 hour window, the same time frame you're trying to avoid to begin with. They just give you the run around and play dumb about it. When you finally get fed up of dealing with them and ask for a refund they tell you someone will contact you about it but they never do, so then you gotta call your bank to reverse the transaction. Save yourself the headache and go somewhere else, these people are ridiculously re-tarded.
Very quick easy and friendly. Great price!!!
Michael was great! He was kind and allowed us to browse without the sales hassels tou find other places. Thanks Ashley
Michael is a very personable, knowledgeable & helpful sales person. Explained our options clearly. Very pleased with this purchase start to finish.
Michael is absolutely fantastic! We have been looking for chairs for weeks and had almost given up until we came into the store and he helped us. If you’re looking for furniture, come here and ask for him.
Matt and Nick did a great job helping us. Very professional and helpful
Mat and Nick did a great job! Will definitely be back!
David was Awesome. Professional, Knowledgeable, Patient & Personable. Highly recommended.
Brian and team were awesome!!! I was very happy with the furniture selection. Great store!!
Awesome experience with Nick. Help tons!!
Micheal V was the best. Couldn’t ask for better customer service/salesman. I will defiantly be coming back to see Mike for all of my furniture needs.
Well organized with friendly and well informed staff. Staff members seemed eager to help to the point of being slightly intrusive.
PJ was such a huge help! He listened to what I had to say and I found the perfect couch set. I will be going back for more
Best sales person ever! Thank you Mat!!
PJ was so professional! My wife and I appreciated his professionalism! He's a valuable asset for Ashley Furniture Store!
Mat was awesome!!!! Definitely coming back!!!!
Mat was a great help in our search for my mom ‘s home and we were quite indecisive at first. He guided us expertly to exactly what will work perfectly for us. We will be back soon for a few more things!
The store was not opened 15 minutes after the store was to open. Called customer support and got the run around that the people must be preparing to open the store. By this time the store was not opened 29 minutes after it was supposed to open. Show up before opening to “prepare to open” and have the store open on time. You lost a customer for life.
Had a great experience from walk-in, finance, and purchase.
Phelan was of great assistance!
After being in the store a whole hour i got no help even after standing at the counter i was never acknowledge. But I said forget this and leaves it salesman sitting on the couch chilling but they do say have a good day when I’m going out the day. No May Day would have been wonderful if I got what I wanted to purchase
Excelent David was a great salesman thank you
Mat was very helpful and took care of me quickly
Phelan did an amazing job with our future shopping experience today!! Thanks so much you guys are great! We love Ashley Furniture!!
PJ was Very presentable kind helped me find what I was looking for for an affordable price would definitely recommend again
I visited your store in Mesa, Arizona, and was helped by a very professional Nick Cassens. He was very knowledgeable about what I was looking for. I will be back with a friend and definitely look for Nick.
Nick was absolutely amazing, very friendly, professional and patient with me. Allowed me to browse all of the options that checked my boxes and even moved stuff around to see what best suited my needs! Thank you Nick and Ashley furniture!
Excellent and caring attention to my 92 yr old mother in selecting a comfortably adjustable recliner that meets her needs and fits her well physically. David is calm, gentle, patient and explains use and benefits of merchandise in an understandable fashion. THANK YOU SO MUCH.
Phelan was so helpful and ensured we had a wonderful shopping experience. He was very knowledgeable and patient while we considered all of our options. We made several visits to the store, and thanks to his assistance, we found exactly what we were looking for.
Matt was great!
PJ was wonderful! He was patient and kind taking me around the store
PJ was Very friendly and knowledgeable about the furniture we bought. He was not pushy at all. It was a very good experience, quick and painless.
Mats the Man
Mat was very helpful and fun!!
I stopped by to look at furniture to update my home. What a great selection to choose from. Nicholas was very helpful in suggesting type and styles. He was very helpful and patience as I looked at so many options. I'll be making decisions shortly and be back to see him. Thanks for his great customer service.
Was surprised how nice everything was
We really had a great experience, very friendly and knowledgeable. Lots of good information about all the mattresses, We are sure to recommend both Mat and Nick.
Michael was amazing and really helped me with choices
Louie and Nicholas were awesome in helping me get what I wanted. They took the time while I wandered around and looked at different styles of dressers and nightstands. I ended up going back to the 1st one I looked at. Then I spent a lot of time laying on different mattresses and looking at adjustable bed frames. They helped me choose the ones I wanted and helped order them. All in all made the experience painless and enjoyable.
Went to Ashley Furniture because our rocking chair decided to give up on us. Not only did we find a replacement for it, we ended up getting a new dining table and padded chairs. This is our go to store in the local area and they come through for you.
Mat was amazing and helpful without being obnoxious and all over us like other sales people we have encountered.
What could we say, Mat with one T help us so much today 06/29. He is awesome, if you need any help and don’t know what Ashley to chose from. Stop looking and go straight to this location and ask for Mat.
Very welcoming as soon as I walk in the store. Very Patient, helpful and informative. I highly recommend this store.
Mat was super helpful, honest in his opinions, and he didn’t hover. We were grateful for his experience and patience. #1
Phelan (sp?) was awesome, from the minute we walked in, right up to the finishing details of our purchase. No high-pressure, but thorough answers to our questions. Personable, friendly, and professional.
Mat is a great sales associate. Really knows his stuff and doesn't pressure you into purchasing anything you don't really want. Gives you the pros and cons and let's you decide what's best for you.
Do not purchase from Ashley’s, the threading was faulty and they have given me the run around, they don’t make it right !!
Found exactly what we were looking for, mostly on clearance. Mat was super helpful without being pushy.
Nice gentleman there helping out asking any question I needed
Can't say I have been to a place where they scribbled a picture of a chair on a piece of paper and want you to sign it. I already signed for the credit card payment. Avoid at all costs.
As soon as I entered I was greeted by Mat & asked him where I could find pre-built dressers. He gave me a quick low down on how to browse the showroom floor & which ones are available to be assembled upon delivery. Thank you Mat!
Louie did a great job. Rebecca at the counter was not very friendly. Seemed bothered to answer a simple request..
I purchased a chair today. I attempted to pay first with a Mastercard. It did not go through. The salesman told me to try it again, I did and I thought it went through. The salesman said it did not, he couldn’t print the receipt/paperwork and to accompany him to the business area where the clerk could finish the transaction. She said he would need to go back to the area we started and try again. I accompanied him and used a different card(visa) and it was accepted, paperwork was printed out with a receipt. When I returned home I had a text message from the Master Card that my purchase at Ashley Furniture had been accepted. I tried to call Ashely Furniture (approximately 5:30) and unable to talk to anyone until business hours. I was charged twice for no fault of my own. I will call ASAP in the am and hopefully this will be resolved.
True proffessional Louie
Great service.
Jenny is not only a delightful salesperson, she was able to understand our vision for our rooms. She made extremely helpful suggestions for the furniture for our home. A terrific partner in the process, not a pushy salesperson.
Mat was great. I have taken my mom into Ashley’s at least 3 prior times for her to just look around to get ideas. Mat was there each time and was very patient with helping my mom look around. 3rd visit she finally pick out living room furniture for her new apartment. Thanks Mat! I am sure she will be back!
Jenny was very helpful, we appreciate all she has done in helping us pick out furniture for our home!
Jenny was very knowledgeable and easy to work with. She helped us find the perfect couch for our home.
Avoid this store. Unprofessional. They are more interested in the same than the person.
Never nor will I ever go there!
Jenny was very helpful and kind. She has a great eye for decorating and was very patient with me with all my questions.
Very helpful and pleased with the service. Great job
Mat has been super to work with, getting set up in our new home!
Awesome experience! Louie was great! Got a great deal and they were flexible with the deliveries on our items we purchased. Thank you!
MAT was amazing! There several other helpful and nice employees, too.Mat helped us find the perfect furniture for our new home. He was so patient with us when asking about all the options so we could make a good decision. He also looked up a style of kids furniture for our daughters room that was not in store.We Will recommend this location to friendsand family
Mat with 1 T was helpful almost immediately after walking in the door he knew right where to go with what we wanted and finishing up the sell was easy and fast.
Mat with 1 T was great! Super knowledgeable, helped us out with answering all of our questions, and was super friendly. Highly recommend this location and this sales team member.
Mat was very helpful and friendly in helping us choose out a couch, it was a great experience and I would highly recommend Ashley Home Store!
Mat was great to work with and very friendly
Matt knows his stuff, he was awesome!
Louie Medina was my salesperson. He was well informed and helpful. I would highly recommend him. It was a stress free experience. Thank you Louie!
I had the best experience at Ashley furniture. I went in with the intention of getting a few things for our new house. Matt B was very knowledgeable and didn’t try to oversell me. He actually showed me different variations of the items I wanted to get and was very honest. I was able to get more than what I had planned on getting without going over budget. what an awesome guy.
Mat was great!!!!! Definitely will be coming back!!!!!
Mat with one T is amazing and exceptional customer service. He was able to get evrything my wige and i came in for and more thank you ashleys and thank you Mat with one T for always coming thru with amazing experience and amazing professional customer service thank y oh a million times!
Mat was very helpful!
Great sales person ( Mat )
Mat was amazing at helping me out today quick convenient and great conversation!
My purchase of a new office desk and a chair was a very good experience. The salesman was very professional and knowledgeable. The product was very well made and will be a beautiful addition to my home office. This was my first experience in purchasing items from Ashley’s. I will shop there again.
Mat was awesome!
Brian was very knowledgeable and was able to get us a great deal!
Our sales person, Matt was great. Very knowledge, very informative, and friendly and attentive. He knew just the couch we wanted and we bought it. Great looking couch, very well made, and plush and comfortable. Matt was also so helpful with cost and financing too!
Louie was awesome at the Superstition Mesa store. So very helpful and very patient. Took the time to explain everything regarding the piece of furniture I picked. Very satisfied with my experience at this site. Thank you Louie.
We didn’t end up buying anything, but Jenny was one of the sweetest sales people we’ve met yet. Super helpful showed us exactly what we were looking for she really knows her store. She’s a wealth of information. Come back and ask for Jenny.
I had a great experience with my salesman at Ashley. He was helpful & informative. I have purchased many things at Ashley through the years at various stores wherever I lived and enjoyed shopping there always.
Micheal is a high class professional, he helped us with everything we needed and more! Go in and see him for anything you need furniture wise!! Guy is a boss.
Nick was a great salesman.
Wonderful experience at Ashley Furniture. Nick was very helpful and professional. Can’t wait for my new furniture to be delivered.
Our salesperson was very efficient and answer all our questions especially those pertaining to the delivery of the furnitures we bought.
The sales person was a male named Matthew and he was wound up like he was on drugs, plus he had white ick on the corners of his mouth. I couldn’t get a word in without being interrupted. Not a good experience.
Really enjoyed my time at this location! Louie was quite hospitable and helpful! great salesman and great guy.
Louie was a great help! Good experience.
Louie was a big help!
My fiancée and I came into the store after moving over to Arizona and Matt B. helped us find everything we needed for our new home. We look forward to everything getting delivered next week!
Matt B. You did your thing! Thanks for helping us get our home in order and furnished.
Very helpful staff and a lot of good options. Louie was a great help!
He was very helpful and went out of his way to make sure we were taken care of.
Matt B is so awesome awesome salesperson We came in because we had an issue with our last set and he helped us not only look for a new set to replace our sofa set but he made us want to come back. We actually said we weren’t coming back after our last sofa set broke, but he made it so we’ll keep coming back Thank you Matt B for your kindness and great customer service Richard and Cecilia Reid Long time Ashley customers
Mat was awesome to work with, he showed us a couple different stands in our price range and style that we were looking for. Was quick to help and was patient with our decision making process!
Store was clean and well laid out. Sales representative was kind, concerned with my needs and very attentive. Spent time explaining what was available and gave me an amazing deal. I came in with an idea of what I wanted but left with souch more.
Wonderful customer service. Mat was the salesman who worked with us to find exactly what we needed for our living room. The price was reasonable, too. We will shop here again soon.
Matt and his Manager at this store were outstanding, easy to work with, helping us pick out furniture long distance, along with great prices! Pretty sure delivery service will be outstanding also! Thank you guys! See you soon!
Great experience there today bought a table everyone is real professional an Jennifer is smart........ keep her
My salesman was very helpful and tried very hard to find a dining set that I liked. I am very pleased with the new set I bought Thank you. Louie is a good salesman
Great salesperson Mat. Very helpful
While the salesman we worked with was very helpful, we were disappointed to find out after our order was delivered that Ashley Furniture's website offered a 5% military discount, but the store wouldn't. We also found a competitor selling our sofa for less ($1400 vs $855) a few days after delivery, and they refused to price match, and do not accept returns once the delivery is signed for. Disappointed, we will be getting the other desired sofa pieces elsewhere.
I can't even begin to express how negative my experience was. I paid for over $8k worth of furniture. Before ordering in the store I verified multiple times that they deliver to my address. After they took over $2k as a down payment and opened a line of credit in my name to charge the rest, they called me and told me they don't actually deliver to my address and I'd have to pay over $500 for a third party to deliver to me. I had to ask that they refund me the $500 so that I can pay the third party and they said yes. However no one was able to tell me how this will be refunded or when. I called the store multiple times and no one could tell me when or if it would be refunded. I don't live in town and they had me trapped, when I had already paid. The manager told me I could cancel my order (after they opened a line of credit under my name and charged it).I was finally able to speak with a manager over a week later and they refunded for the delivery fee so I can set up the third party delivery but only on my line of credit with them and not my debit card that I put the down payment on. I had to come up with another $500 cash for the delivery. I'm disappointed that I've had to fight for myself for this. No one was able to provide me any updates along the way. I never received any calls to help resolve this issue. I had to be the one to initiate every contact and fight to get my delivery set up. Also, the third party delivery forgot to bring one of my nightstands. It took another week to have them finally agree to drop it off in Mesa instead of bringing it to my house 2.5 hours away. I had to drive another 2.5 hours back up to my family's home to get it. It's taken hours of my life away, given me anxiety attacks, and has been incredibly stressful. I've lost all trust in the Ashley Home name. What a nightmare!
Ashley’s furniture at Superstition Springs. Fabulous furniture and great people. Mat and Al were so friendly. Not annoying sales people, just friendly. Bought a new living room set, so excited!!!
Nikki was awsome and moe were very helpful 👌 I highly recommend them.
Thank you!
Brian Viera helped us with our first furniture store stop on Saturday. Found several items we liked, but did want to check out AFW. Headed there, and dud buy some items but came back to Ashley and Brian, for a chair with ottoman that scored very high on my comfort chart! Very nice salesperson, very helpful and very patient with me!! Would recommend and will return.
Probably our best experience at a furniture store, no pressure, friendly, professional and no-nonsense. Mat (with one t) was a pleasure to work with.
Thank you Al and Louie for your outstanding customer service in taking the extra time and effort working with us on pricing and delivery. We would definitely buy here again.
Phelan did a great job introducing himself and then leaving me alone while I shopped. Once I figured out what I wanted, he helped scour the store to find my exact needs. He even helped me to negotiate a better price with the manager and I left the store. Happy.
Jenny was fantastic!! Gave me many options on what I originally came in looking for. She was very attentive and gave me the right amount of space and time to explore on my own. Thanks again!!
We went into Ashley in Mesa looking for a pair of rocker/recliners. Nick helped show us around. He was very friendly and helpful! After a lengthy time of trying every recliner out, we found the one that worked best for us. Because we're not from AZ, Nick was unable to order them for us, but he went above & beyond to give us all of the info needed so we could order them in UT. We would definitely recommend Nick as your sales rep, you will NOT b e disappointed!!!
It took us awhile to decide on a recliner. Nick was very patient and helpful, making good suggestions. Recommended.
Mat helped us find everything for my new bedroom! It’s amazing! Thanks Mat!!
Mat was amazing! Impressive customer service and helped us find exactly what we were looking for 🙏🏼 great guy! I’d highly recommend stopping in and meeting him and letting him know what you’re on the hunt for! Ashley W in the office was also very kind and helpful! 10/10 will be back ✨
Mat Haggerty was simply awesome!!! We needed a bed and mattress quickly and at a good price point. Made it happen and was a pleasure to work with. Go see him. You will not be disappointed!!!
Had a positive experience at Ashley’s (Power Rd/Southern) location. Louie was our sales person and he was very knowledgeable about the different types of wood joints and quality of the dressers etc and was able to help us find exactly what we were looking for. He took time to listen to what I needed and was looking for and provided some great options. Although I didn’t purchase on my first visit I did come back to purchase the furniture from Louie as he really did spend time helping me figure out the best option for the style/color dressers I was shopping for and I appreciated his knowledge, and patience and friendly personality. I would purchase from Louie and this location again.
We give a shout out to Jenny and her cute personality and help. She don’t smother us- but let us look around and then was so helpful and informative with our order. Our delivery will be prompt and we are excited for our furniture.
Nick was super helpful and found what we wanted by listening and showing us options. Nice easy no hard sale tactics. I will alway return as I love that no pressure sales approach.
Louie is a phenomenal sales associate. He is extremely attentive and very knowledgeable about the furniture and products offered by Ashley. I am looking forward to doing business with him in the future.
Louie is great person and curtious .Excellent salesman.
As enter store was greet by salesman ask need anything ask look at recliners.friendly gentleman and helpful.
Bought a loveseat and was very excited for it to be delivered which they have a week backlog. They sent an email for a confirmation which went to spam, so I didn't see it, then they called and left a saying they rescheduled our delivery for another week out because we did not confirm through the email. We called when we got the call, and they stated nothing they could do you need to confirm so it is moved out a week. We couldn't wait so I cancelled the order they didn't care. Total waste of my time. They should make sure that every customer knows that they need to confirm the order for delivery before purchasing. This is the first time I had to confirm an order as usually they text with a delivery window. Will not shop at any Ashley again.
We were treated so amazing. Being a huge family we never get ignored. But they treated us amazing and we left getting what we wanted. Best experience ever.
Mat with one T 😉 was awesome.. fast, efficient, and worked with me to put together just the right pieces!!
Mat was very helpful, personable, friendly, and did not pressure us. He went above and beyond and helped us get the mattress we wanted
Nick was very helpful!
Mikayla was awesome fun and helpful. Helped us to get our new soda five stars
Service was great! Salesman did an excellent job with suggestions!
Great service from the store with Matt H. Second time working with him!
Mat is an awesome sales rep. He was very informative. We purchased a mattress and bed frame and are very happy with the deal we walked out with. We will definitely return for others purchases in the future. Thank you Mat for making our experience a great one!
I had a great sales person, Phelan Worked extremely hard to find us what we wanted. Over and above customer service. Would definitely recommend to others and return for his service. Thanks!
I would give a Five(5) Star rating, although as we were ending the sale I felt as if the Manager at the time was very rude. I will be taking my business with Ashley HomeStore to a different location.
Mat was awesome! Let us shop on our own and periodically checked in on us, too. Loved how he was informative and with us for the shopping but not invasive either. Really worked out a good deal with us for a sofa set we really liked. Will be back to shop with Mat’s help to finish furnishing our home!
Mat was phenomenal! Highly recommend his service super patient. I will be definitely be coming back to finish purchasing my living room set!! 10/10 service come check Mat out!!
Great accommodation with the staff Manager is awesome also Look for Mat 👍🏻
Jenny the best day 💓 ever we are builders been in business years and she is a true professional grateful 🙏
salesman very knowledgeable and helpful.
Louie did an awesome show us around and explained all the features of different bedroom sets. Unfortunately we are from Iowa otherwise we would be sure to give Louie our business.
Excellent customer service!!!
Do not waste your money here. Bought a dresser and opened it up with it falling apart. Contacted them the next day to return for a refund due to the absolutely awful quality and they do not do refunds or returns (even though the product BRAND NEW looks used and like it's about to crumble to pieces. They do not stand behind their products and do absolutely nothing to remedy the subpar products that they sell.
Couldn't have a better salesman than Brian. Very helpful and knew the products. Thanks.
This location is by far the best in the valley due to the amazing experience I received from Jenny. She was very helpful and knowledgeable and did not pressure me like other furniture stores would. I always dread shopping for furniture but Jenny made this experience the best one yet. I cannot recommend this Ashley location and Jenny enough. She deserves way more than 5 stars.
Awesome work from Mat 😁
Excellent customer service!
Nikki was very helpful.
Mat with one T was super helpful and really really knowledgeable. He was able to get me exactly what I needed in a mattress and adjustable bed frame.
Matthew was fabulous...quick, kind and honest!
Nick was very helpful and process was smooth and transparent. Will definitely return next time we need furniture.
Louie was a very nice guy. No pressure sales!
Nick was a great no pressure salesman that listened to our requests and had no issues when we said we needed to go home and measure. Bought the furniture from him.
Hunter was great.
Mat was super nice and was very helpful! Thank you for helping us!
Louie was so amazing and helpful. Answered all of our questions and gave great recommendations.
Phalen was very friendly and knowledgeable. He was able to get me exactly what I needed quickly based of the information I provided him.
Mat (with one T) was so patient with me. I am the worst at decision making and he made me feel comfortable. Unlike most salespeople , Mat was understanding and listened to MY wants. I highly recommend Mat for the best guidance with your purchase! Thanks Mat!
I've been all over the valley looking for a mattress and frame. My partner suggested Ashley Furniture and I am amazed at the excellence of the salesman who helped me. Mat was so on par and seemed to read my mind when showing me mattresses. He was so professional and informative ( also zero pressure). So if you are anywhere in the Mesa, Tempe, Chandler area I highly recommend seeing Mat at Ashley Furniture.
Louie was absolutely amazing!!! Extremely helpful... I will continue to shop at Ashley's because Louie and crew was just simply awesome!!!!
Louie was a great help amazing service! Thanks Louie
Great customer service at this store from Phelan! He was friendly, helpful, and answered all my questions.
(Translated by Google) Louie, excellent person, good service, I would look for him again in the future for my future purchases. (Original) Louie excelente persona buena atención volvería a buscarlo en un futuro para mis futuras compras
Purchased a TV stand and a coffee table on January 6, 2024. Got delivered within a week. Delivery guys left right away and then noticed there was a gap on the back board and one of the middle boards was bended. They sent one technician and nothing was done, then they sent a Senior technician, took everything apart and he just flipped the board so now it's smiling at me. Before leaving he said he ordered the parts and they were going to be delivered within 7 ton10 business days and here I am still waiting. Called the help desk and they said I needed to call the store where it was purchased. So I did, guess what? No one answer! So indrove myself to thebstore to talk to them in person. They said they were going to tale care of it. Again I waited and nothing happened. Called the salesman on Saturday 02/10 amd said he was going to talk to manager and that I will get a call before the day is over. Here I am waiting for the parts and no call from anyone. Very disappointed. Is this how you take care of your customers? Never again. I been nothing but patient. It's been over a month and no one has done anything.
Jenny was amazing and helped with our different rooms. She was very knowledgeable and answered all questions. We appreciated her so much and will define come back to see her! Thanks again!
Jenny was fabulous!!!!!!
Brian gave great customer service, patient and helpful! I have no complaints of my visit.
Louie was thorough and knowledgeable
Bought a twin sofa sleeper from Louie. He explained everything about how much it would cost and colors and when I would get. Very knowledgeable salesman. When I get my new couch will definitely come see Louie.
Jenny was so knowledgeable and amazing. We bought a ton of stuff and were in and out in no time at all. Great service and prices!!! As a follow up, had a hiccup with my delivery and Becka at the service desk did an incredible job of getting everything squared away and back on track. The manager was able to make things right and I still highly recommend shopping here.
Brian was very helpful and informative!
Jenny was a great seller! I walked in not really knowing what to buy and I came out with a whole new interior design for my empty room. She was great at making recommendations and curated ideas based on my furniture preferences. I would highly suggest shopping with her!
We came to buy furniture for my sister’s room at Ashley Store and our experience was wholesome! Jenny was very kind to my family and a great listener. I highly recommend her as a saleswoman as she is attentive and knowledgeable. Her recommendations were thoughtful and helped us find what we needed stress-free!
My service with Becka was excellent. She was kind and understanding. Great customer service! I can't thank her enough. V. Allen
Michael was a great help with getting me a mattress.
Michael was great! Let us browse and checked on periodically. Answered our questions and helped point us in the correct direction! Thanks guys!
Louie was very personable, knowledgeable and helpful! We purchased a table and chairs.
Michael was absolutely fantastic! He was attentive and very professional. He described each piece of reclining loveseats on their fabric, features and costs. Highly recommend Ashley furniture and Michael for any furniture needs. It was a pleasure shopping here.
Mike was awesome in helping us with our purchase. He gave us the time we needed and provided valuable advice in our selection.
Michael was amazing and able to answer all of our questions. So friendly abd helpful with our purchase!
Thankful to find some who cares about the customer needs. Outstanding customer care…Grateful for you Hunter!!
Hunter was amazing! Ask for him specially to help you. He will make sure you are taken care of and will go above and beyond for you. I love my new tv stand! Thank you again Hunter!!!
Mat was great to deal with.
Louie was very nice and helpful!
Mat was terrific. Very knowledgeable and personable. Overall a very good experience
Excellent and efficient customer service. Detailed all aspects of furniture and helped with ways to save money while still getting all the pieces we wanted.
Matthew B. did a great job explaining our options and being very patient with our dithering. He also gave us a great deal on an awesome couch.
Came to purchase a table and rug , Nicole was so helpful and nice as well as Ashley who was at the desk I would definitely come back with my fiance and definitely be back
Worked with Nick, great experience very patient and extremely helpful! Bought 2 couches and 2 recliners.
Service was excellent. Mat went out of his way to help us today. Got a great price. Would buy from them again.
Brian V. Was such a helpful, pleasant young man with helping us looking for the furniture we purchased! Thank you Brian!
Service from Jenny was absolutely fabulous!!!!
Love Ashley!!! Picked out a couch online, came into the store and bought it for $99 less, BONUS! Make sure to ask for Robert
Great experience. This worker name Louie helped us find the best sofa. They made sure we was well taken care of.
I hate shopping but Jenny was very friendly and knowledgeable. Thank you so much
JENNY WAS THE BEST SELL WOMEN EVER !!!!!
Great staff, very helpful. Louie & Robert were just excellent!
Mat did an amazing job helping me and was super kind.
Mat was exceptional. No high pressure sales. He was amazing. Furniture that we purchased is high quality.
Mat was a super salesman
Louie was amazing , he was helpful and took the time to allow me to sit on every single couch until I found the perfect one! I had my son with me and he was kind and engaged him as well! I will definitely be back!
Jenny was amazing to work with! Down to earth and extremely knowledgeable. Definitely will continue purchasing from her!
Louie was kind and helpful. He took his time allowing us to look at a million couches. We got a couch set for a really good price! He was very attentive as well.
Frustrated with inability to buy in store items, ordered then came different than ones in store. Probably will OT purchase from them again, furniture is overpriced.
Louie was great!
Louie was a delight. Knowledgeable and great customer service
Such a great experience being at this store. Our sales manager, Hunter, was very welcoming and attentive. I didn’t feel pressured to purchase something and he answered all my questions. I did end up buying a few things and the quality is great.
The Sales Person and Sales Manager made my shopping experience delightful!! They were very knowledgable about the products and the financing options we amazing, to say the least. The Mattress selection was amazing!
In and out. Brian made it easy, thank you guys!
This store is selling trash. I spend $30,000 here and is all broke after 3 months.
Jenny was very kind and helpful to me when I came to visit this store! She helped me understand what I was looking for in my bedroom set. I highly recommend anybody coming here get her help! Especially for style. Thank you Jenny
Big thanks to Jenny for helping me with my couches and showing me the different options i had in my budget ! 100% will return
The worst salesman ever the manager isn't any better.
Bought our first piece of furniture here not too long ago. Staff, store, furniture, and delivery were great!
Jenny was GREAT! Very knowledgeable and helpful. 😁
Arrived at the store late Sunday evening. Louie understood that we needed a chair and bed for our elderly mother. He assisted with our selection process and shared his story about caring for his mother. Wonderful experience!!
Louie was great!
The sales rep, Mat, was extremely personable, easy to communicate with, and didn't make us feel pressured to buy something. He helped show us things that were still in our budget and didn't push us out of our financial comfort zone, which is important to us! This was our first experience purchasing from Ashley Furniture and well will definitely come back for the rest of the bed set!
Jenny helped me out with my furniture selection. She is very personable and not pushy at all. She is better than all the boys 😁. Honestly she is great!
Worked with Brian at Ashley to buy a new bed. Very knowledgeable sales person. Covered everything thoroughly.
We came to purchase a new mattress for our guest bedroom and Brian from the Superstition store was so helpful in guiding us to the best one for us! We will definitely be back when we are looking to redecorate!
Maren and Becka were helpful and answered all of my questions when I came in to purchase a rug. Good customer service and clean store. Thank you!!
Ok. Associate not too social.
Mat was very helpful, friendly and knowledgeable. Excellent customer service we have received in a very long time!!!
My husband and I came in to buy a mattress and Jenny helped us. Super friendly, knowledgeable and easy!! Thank you Jenny, we really enjoyed meeting you! Thank you for taking such good care of us!!
Jenny, did a great job enjoyed the buying experience.
Jenny was the absolute best!! Furniture shopping is so stressful and we weren’t intending to buy anything. Then Jenny introduced herself and that was it. She was so knowledgeable and fun!! She helped us with everything and was so fantastic. I’ll never buy from anyone else. Jenny Youchum is a gem. If you want a salesperson that is patient, kind, and knows their products, she’s the one. She made our whole day with her wonderful personality. I’m so happy with my experience, and I have Jenny to thank.
Store said warehouse would deliver in 2 weeks. Not thrilled but said ok. At 2 weeks warehouse calls and says can't deliver until 3 more weeks. Super unhappy now. Store and warehouse have 2 different stories on delivery and Store not checking first with warehouse. If told from start delivery would take 5 weeks, we would have kept shopping elsewhere.
Thanks Jenny! She was a great help. We did our own thing but were able to ask her all our questions. She even hurried across the store to find an answer for us.
Very easy purchase. Louie was a great salesperson. Thank you!
Jenny the floor salesperson was perfect! Great energy and very knowledgeable and able to answer all my mom's questions!!
We had the pleasure of working with Mat again. First purchased a bedroom set a month ago and went in again for console table. I highly recommend Mat to anyone furniture shopping. His customer service is exceptional and dedicated to help find the perfect piece. Thank you Mat for your patience again and for your outstanding assistance!
We had a really good experience in the store but our order never got delivered no phone call nothing took a day off of work and lost a hole day of pay for nothing called dispatch was told I need to call the store called store lady told me there's nothing she can do other then the wherehouse already rescheduled me for two day later I told her so I have to take another day off and home they show up she said yes or I could pick up mu order when it more convenient for me or I can cancel where has customer service gone all of this would have Beek N avoided with a phone call
Mat was great! He was very knowledgeable with all the furniture and answered all of our questions. We went to several furniture stores over the weekend and ended up back at Ashley. Mat was never pushy trying to get a sale like the rest but there when we made our decision. I highly recommend Ashley and ask for Mat with one T to help you!
Jarred was extremely helpful and was able to find and also purchase exactly what I was looking for.
Jenny was kind, helpful, and extremely knowledgeable. She knew exactly the answers to all my questions. I would highly recommend her for anyone who is looking for a reclining chair. Ashley in the office was not only beautiful, but a ray of sunshine! Kudos to both these outstanding women! From a fellow woman and cowgirl!
Have been looking for a new mattress for years Mat with one T was amazing and helped us find the perfect mattress without any run around with delivery in 3 days and they are taking the old one with them merry Christmas to us and thank you Mat with one T
Bed frame was suppose to be ready for pickup at 3:00, but wasn’t, had to wait until Saturday.
Mat was Very patient. Coming back for rest of house things I need. He is very professional and nice.
We have been looking for a mattress for years with the help of Mat with one T we were able to find and purchase one today without any runaround. We even get delivery in 3 days and they take the old mattress with them. Merry Christmas to us and thank you Mat with one T
Very helpful, friendly. Found us the best possible deal. Thanks to Mat
Salesperson Jenn was awesome to work with! She showed me more than a dozen reclining living room sets (sofa + loveseat) in my price range, knowledgeable in each set's features and covering (leather, faux leather, fabric, etc.) and asked great questions about my room's size, color and decor. By far, working with Jenn has been the easiest and most satisfying furniture purchase I've ever had. I'll be back again!
Mat was great and helped with everything we needed.
Jenny did an awesome job and easy customer service. Not pushy.
Jenni was very personable and helpful! She was very knowledge and helped us find a beautiful entertainment center for a wonderful price. Thank you Jenni!!!
Chris, Jared and Hunter were so helpful with narrowing down my options and choosing the right sectional sofa! I feel like I found a comfortable and affordable piece that will help create a lot of memories in our new home/living room! After I made my purchase, I found out that Hunter also helped my daughter and my Mother pick out her sofa, too!!! I cannot thank you all, enough!!!
Mat helped us find exactly what we were looking for. He was super helpful and helped us figure out shopping to our remote location.
Louie was very pleasant and very knowledgeable.
Poor poor quality leather. Beware!!!! Ashley does not stand behind their word. Very poor quality leather. Terrible after purchase customer service!!
Mat with one T was awesome. No pressure. Very patient. Answered our questions. Explained everything in detail and made sure we understood. He made an experience that can be yucky very enjoyable and made sure we ordered what we needed. I also appreciated the very kind gesture he made regarding the need for us to have an ottoman sooner than later ! Thank you Mat with one T , we will be back. We need some outdoor furniture and rugs!
Mat was super duper ! He was very patient with my mom. No pressure buying. He explained everything and answered our questions. Mom was here to buy for the cottage on our property! She is super excited and grateful to Mat for all is help. He was knowledgeable about the products and made sure mom understood everything!! Thank you Mat with one T for making the shopping experience more than enjoyable.
Louie M. Was a quick and amazing listener and help me get what I need and wanted. Thank you 🙏🏽
Jenny was awesome! She was very informative and helpful. Bought two chairs and a sofa - no pressure sale! Becka the cashier was also very helpful in sorting out an error on my end. Will definitely go back!
MAT WAS EXCELLENT..VERY EFFICIENT CUSTOMER SERVICE
Jenny was amazing. She’s so friendly and was very helpful!
Wonderful customer service!!
Mat was super helpful in helping us find specific items we were looking for. After purchase in store he also had another item put on hold for us at another store. He went above and beyond. Genuinely a nice person as well. We will need other furniture soon and we will be back on a day Mat is here.
Great customer service and quick to help! Jenny was very helpful!
Came in to Ashleys Furniture looking for a television console and ended up leaving with 3 additional pieces! Mat was most helpful, and I really appreciated his low key demeanor. My shopping experience was exceptional!
Brian was amazing !!
Mat was awesome to work with! Highly recommend working with him.
I was visiting Mesa for Thanksgiving. I wanted to buy a recliner for my mother. She and I went to the store in Mesa. We were greeted at the door, which was nice. The salesman asked what we were looking for. I answered him, 'we are looking for a recliner'. He didn't look at me. He asked my mother, 'what color?'. I answered 'grey'. Again, he did not acknowledge my presence (not verbally or through eye contact). He asked my mother if we were wanting manual or electric. Again...same thing. (I am a Muslim woman who wears hijab, my mother is not. I suspect that may have had something to do with him ignoring me). We walked to the back of the store to look at what was available. Mom was deciding between two. She chose one that was $299. Salesman took my card and rang us up. While he was doing that, Mom changed her mind...she wanted the other one which was $150 more. So salesman did a second manual charge of the difference ($167). They also charged $100 for delivery (which was on the first charge). Well, we get home and out of curiosity I checked Amazon and found the exact recliner for $50 less, plus free shipping with my Prime account. I was already upset about the disrespect I was shown. I mentioned it to Mom...she re-affirmed that she noticed the salesman's total disregard of me. I decided to cancel the order. I called the store that same evening at 7:30 pm and got an automated message to call back during business hours (10 am to 9pm). I tried customer service the next morning, was able to cancel and got a confirmation number for the cancellation. I traveled back to my hometown that day. The following day, Ashley called my mother saying that they can refund the first charge but not the second ($167) charge because that was charged on a manual machine. I called the store and the rep absolutely insisted that they could not refund the charge without the original card present. Can't refund an electronic payment in this day in age? The only alternative she offered was that 83 year old Mom, go to her bank and get a statement from her bank that she does not have a card (with the same last 4 digits), then go back to Ashleys with this 'statement'. Then they would be able to refund her card. Obtaining an official document from the bank that you don't own a card with the same last four digits seems like an unachievable task. If the salesman had followed proper protocol in the first place and completely voided the first recliner instead of manually charging the balance, this would not have been an issue. I told the rep that I will just dispute the charge with my bank. She told me, 'good luck with that' in a negative tone. The whole experience was very impersonal....definately a corporate entity with all employees following a rule book with no regard to logic. This is partly why Amazon has done as well as it has. They pride themselves on customer service. I am actually pleased that I am still able to gift my mother the exact same recliner that she wanted....without giving my business directly to Ashley. The chair still comes from Ashley, but I am happy to know they will have to pay Amazon their dues....and I save $167!
I was visiting Mesa for Thanksgiving. I wanted to buy a recliner for my mother. She and I went to the store in Mesa. We were greeted at the door, which was nice. The salesman asked what we were looking for. I answered him, 'we are looking for a recliner'. He didn't look at me. He asked my mother, 'what color?'. I answered 'grey'. Again, he did not acknowledge my presence (not verbally or through eye contact). He asked my mother if we were wanting manual or electric. Again...same thing. (I am a Muslim woman who wears hijab, my mother is not. I suspect that may have had something to do with him ignoring me). We walked to the back of the store to look at what was available. Mom was deciding between two. She chose one that was $299. Salesman took my card and rang us up. While he was doing that, Mom changed her mind...she wanted the other one which was $150 more. So salesman did a second manual charge of the difference ($167). They also charged $100 for delivery (which was on the first charge). Well, we get home and out of curiosity I checked Amazon and found the exact recliner for $50 less, plus free shipping with my Prime account. I was already upset about the disrespect I was shown. I mentioned it to Mom...she re-affirmed that she noticed the salesman's total disregard of me. I decided to cancel the order. I called the store that same evening at 7:30 pm and got an automated message to call back during business hours (10 am to 9pm). I tried customer service the next morning, was able to cancel and got a confirmation number for the cancellation. I traveled back to my hometown that day. The following day, Ashley called my mother saying that they can refund the first charge but not the second ($167) charge because that was charged on a manual machine. I called the store and the rep absolutely insisted that they could not refund the charge without the original card present. Can't refund an electronic payment in this day in age? The only alternative she offered was that 83 year old Mom, go to her bank and get a statement from her bank that she does not have a card (with the same last 4 digits), then go back to Ashleys with this 'statement'. Then they would be able to refund her card. Obtaining an official document from the bank that you don't own a card with the same last four digits seems like an unachievable task. If the salesman had followed proper protocol in the first place and completely voided the first recliner instead of manually charging the balance, this would not have been an issue. I told the rep that I will just dispute the charge with my bank. She told me, 'good luck with that' in a negative tone. The whole experience was very impersonal....definately a corporate entity with all employees following a rule book with no regard to logic. This is partly why Amazon has done as well as it has. They pride themselves on customer service. I am actually pleased that I am still able to gift my mother the exact same recliner that she wanted....without giving my business directly to Ashley. The chair still comes from Ashley, but I am happy to know they will have to pay Amazon their dues....and I save $167!
Thanks Jenny for all the assistance and patience as well. 10/10
Never answer phone
We had a great furniture shopping experience at this location! The store was clean and had great inventory. Jared was super knowledgeable and personable - we truly enjoyed our shopping experience with him and are thrilled with our purchase (bedroom set, dining room table, loveseat, and mattress). We were given a fair price and we plan to be back for future furniture shopping needs.
Mat Haggerty was incredibly helpful! Great experience.
Very good service. Was helped to find what I wanted and was hot pressured to buy anything at all.
Brian V. was great with helping us on our purchase! He was knowledgeable, respectful and made our experience here at Ashley Furniture amazing!
Brian V., our sales rep, was very knowledgeable and super helpful!
Brian was terrific. He opened up the fabric in the bottom of a recliner to expose the springs and strapping to support the high quality of these recliners. Great price and warranty.
Mat Hagerty is an amazing employee. He helped me through my mattress purchase with ease! I highly recommend Mat to everyone!
Brian V. was a great help! Showed us everything we could possibly be interested in and measured to fit what we wanted! Super accommodating service, we appreciate it very much!
(Translated by Google) Rián was wonderful! (Original) Rían was wonderful!
Jenny and Nikki were the amazing sales people. They were very good at talking to us about our needs and wants. Their product knowledge is exceptional. We chose a power reclining sofa that will be perfect for our needs. This is the second time we have bought furniture from the Superstition Ashley store and because of the quality of their products we came back. The furniture we bought two years ago is still in great condition.
Our sales helper Brian was very patience and wonderful! I'll definitely come back. Thanks.
Jared did an excellent job helping me select a new matress. He was patient and informative.
Mat was great! Didn’t push us when we came in but was there when needed and knowledgeable.
Went to Ashley today and Jared was awesome! Couldn't have asked for a better salesman! Very knowledgeable, kind, and professional! Do yourself a favor and ask for him when you enter the door.
My fiancé and I decided to stop in and browse for a dining room table. Brian V. helped us and was incredibly friendly and professional. We also didn’t feel any pressure to buy anything. We ended up buying a dining room table and chairs and we are so happy with it! I would definitely recommend stopping in and seeing what they have available. Also, I would ask for Brian.
Highly recommend Mat @ superstition springs mall, We walked in just to look around but after being greeted by Mat, we decided to purchase. He is extremely knowledgeable especially on help choosing a mattress. We were impressed with his patience for us. He gave us his complete attention with no pressure. Extremely kind and personable.
Brian was very helpful without giving the pressure as some furniture stores do. He made the whole process super easy!
Brian was super friendly and made our purchases super easy with no pressure. Will definitely be back for the friendly service alone.
Mat Haggerty did an outstanding job helping us with our furniture selection... Thanks so much for the help.
We've been coming to this Ashley Furniture a long time and always get great service and quality pieces. Brian helped us the minute we walked in, from explaining sales and signs to what he had in stock of what we were looking for. I love that this location leaves you to wander about and comes in to check on what you've found. Always friendly staff
Mat was extremely knowledgeable and helped me more than I thought I needed. Thanks Mat!
Brian at the Mesa Ashley’s furniture store was very helpful and saved us a ton of money . Very easy to work with came up with a lot of suggestions. Next time you’re here… ask for him!
Mat was awesome and fun to deal with, and he was very knowledgeable about AshleyFurniture products. We would highly recommend Mat and will buy through him for our future furniture needs.
Louie led me through the showroom to get an idea of my needs. He was conscientious , kind & listened to my needs. I will certainly seek him out if I find my dream pieces at Ashley.
Had a great experience with Hunter. He was a great help and had great customer service. The young lady with the green framed glasses that took my payment was also very friendly.
Loui was amazing!! Sweetest guy on top of being so extremely helpful in finding us a comfy couch :)
Working with Jenny was a great experience. Zero pressure, strong product knowledge, and good recommendations based on our particular needs. Her customer service was one of the driving differentiators that made us choose Ashley over competitors.
Jenny was awesome. Listened to what I needed and found the perfect loveseat for me.
Jenny is amazing! We loved loved dealing with her and you will NOT regret asking for her!
All I can say is Mat is the guy to come too ! Made this whole process easy! Huge thanks to him and Connor ! 5 star service from this gentleman!!
Had an amazing experience at Ashley with Jenny. She has an encyclopedic knowledge of the inventory and sense of style is very impressive!
Good experience with Mat. Good price and service.
Jenny is the BEST!
Jenny was great.
Mat was very persuasive, attentive and he was able to give us a good deal we could not refuse. He was very courteous and respectful and we are sure he is a valued employee of the Ashley’s brand
Our salesman was Matthew and he listened to what we were looking for and did not try to push us. He found us exactly what we were looking for and we bought our furniture with no pressure but the assistance we needed. I will go back to this store
Great customer service!
After weeks of trying to order my furniture and going back and fourth with my bank and Ashley furniture, I was finally able to get the help I needed from Mat! He made the process so seamless and simple, wish I would’ve been connected with him sooner!!
From start to finish Jared was awesome to work with. Selection seemed a bit limited to my taste, however I don't feel that's the fault of anyone, just the way things are right now. Love my purchases!
Great experience today. Been looking for years for just the right couch and finally found it. Worked with Brian and he was awesome. Ask for him the next time you need new furniture.
I was helped by Mat, I purchased a dining room set! He was so helpful, he left me alone to look until I needed help with the purchase. He helped me put together my perfect set! I would definitely recommend him. Thank you for making my experience exceptional Matt!
I love Ashley's Store! Great customer service from Cynthia who took the time out to help us pick out our furniture for our new home! I just want to say thank you Cynthia for being kind, patient, personable, funny to be around and simply just being yourself. I also would like to thank Al for his great customer service also. Making sure that hubby and I were 100% happy with our purchase and the delivery service went smoothly with an item that was on backorder. That's what I call GREAT customer service! Keep up the good guys!
Brian did a Fantastic job to complete our sale.
Took a long time to get anyone to wait on you.
Came out to the Ashley store at Superstition Springs and was pleasantly surprised. I was able to purchase a coffee table that fit my needs. Mat Haggerty was very helpful. He was pleasant and not high pressure.
Excellent Service! Thank you Mat!
It was a good buying experience.
Had great service with Louie Medina at store in Mesa, AZ
Mat was great. Shopping for a coffee table is hard and we were able to find one that my husband and I both agreed on.
Jared was our salesperson, and he was awesome. He humored me as I worked through my decorating/buying process wonderfully. (oh, and my creative measurements) I highly1 recommend him! Stop by and see Jared. Say, "Steff sent you!!"
Excellent experience ! See Jenny, she’s smart and funny knowledgeable
Great experience Louie was great and Personable, easy to talk to. Very helpful
Matt was very patient and helpful. I felt very confident that I was getting good information.
Mat was amazing to work with. He was so patient and willing to help me with questions and concerns. He was very knowledgeable and knew the inventory availability. I would come back again for my next furniture purchase!
I purchased a dining table from Mat, he was amazing! I’m a happy customer 🙂
Mat was awesome! Very knowledgeable and didn’t push for the sale.
May Haggerty helped us find exactly what I needed for my house! Great experience! Thank you
Find Mat Haggerty! He’s their best sales rep. So professional but not pushy. Highly recommend!
Cynthia was wonderful.. What information she did not know about a product she obtained for us. She was very helpful and, most of all, not "pushy." Ashley furniture has such a wide variety of furniture to select from! My Mom was very happy with her purchase!
She is very attentive and cared for giving me and finding the best options!
Mat was super helpful and patient as we worked through colours and different combos of patio furniture.
Our salesman Jared has moved over to Queen Creek store! Go see him there for his exceptional service!
We had a great experience with Louis he was so helpful with all of our particular needs and we’re very happy with his help!! Can’t wait to get my furniture!!!
Mat,(with one T) our sales guy was very helpful with our purchase. Great experience.
(Translated by Google) I made a purchase and I was very satisfied with this person who helped me with all my questions I had, I recommend them, I give them a 10. (Original) Hice una compra i quede mui satisfecha con esta persona q me ayudo en todas mis preguntas que tenia , se los recomiendo le pongo un 10.
Mat H was great help! Definitely coming back to see him for future purchases! Great listener! Definitely helped us pick out the perfect couch!
Mat was great! Extremely helpful and we found what we wanted and more!
Very great customer servicce
Best customer service I have ever had Becka. Al the store manager is awesome and very helpful. Jared is a GREAT salesman and was able to help me find exactly what I needed.
We wanted to thank Brian Vierra at the Mesa Ashley Furniture store for being such a great help with our purchase. We definitely recommend working with him for your furniture needs.
Mat H took great care of us.
Louie was an awesome salesman, very polite and absolutely funny. made me want to come back and re visit
louie was great!
Mat Haggerty is Friendly, Helpful and Attentive without being pushy. Thank you for your help today!
Mat was most helpful, informed, friendy, & curtious! Highly recommended for any buyer 😃
Matt was amazing we have been looking for a couch for week and he found us the perfect one in lest than 20 minutes definitely coming back to him for the rest of our furniture
Matt was so helpful and nice to work with during my experience
Jen and Hunter were the best !!! Helped us selected items that fit our lifestyle with no sales pitch. Showed genuine interest in helping us meet our needs. In and out in no time, GREAT experience!
GORGEOUS STORE! I have always gone to Ashley Home-stores but now will only be purchasing from the Mesa location. Thank you to the Sales Manager for being so kind, and eager to be of service! 5 stars!
Brian was very helpful and made sure i was getting everything i needed.
Louie was a very helpful and informative person.
It was my first time in this store, I had a great experience! Louie showed me everything I was looking for!
Louis was very kind & professional helped me to find what I needed Great sales person. 👍
Louie M was wonderful!!! Have bought from him before! Ashley is awesome!!!
We had a great buying experience at Ashley! Our sales associate, Mat was extremely helpful and knowledgeable and took great care of us. Highly recommended!
Michael was super helpful! Very knowledgeable. Excited to get our new mattress and furniture home. Thank you!
Mat and Hunter we're so welcoming and provided exceptional customer service. They went above and beyond dealing with me. Thank you gentlemen.
I worked with Cynthia today she was very helpful and took the time to help me!!!!!
Matt B was very professional and helpful in making my selection of furniture very easy
Louie was great to deal with👍
We bought a whole house full of furniture from Mat at the Mesa store, amazing customer service and helpful! He’s patient and knowledgeable!! Thanks Mat, we’ll recommend you to everyone!!
Found exactly what I needed! Thank you so much Mat for the quick and knowledgeable service.
Jenny was awesome, will definitely return to buy more from her! She’s super chill and fun to talk to!
Louie was wonderful to work with! Excellent customer service!
Jen was extremely helpful! :-)
Louie was dope. Went in looking for a new dining room table and bought it within in hour. Thanks bro
Jared was very helpful and explained everything very well b
Had a very good experience Mat helped me out through the whole process and was very professional.
Was such an easy shopping experience! We had Jared help us and he patiently answered all of our questions, and there was a lot of them. We were able to get everything set up and will get our new mattress delivered soon!
Mat Haggerty has exceptional customer service. I’m really happy with my purchase, and will be back.
Mat Haggerty at Ashley Furniture was so helpful today and he made my purchase of two chairs, 2 pieces of art, and a mirror smooth! He was knowledgeable and answered our questions perfectly! THANK YOU MATT!
Mat was awesome!!
Louie was kind and helpful from the start!!
We shopped at the Superstion Springs Ashley (Mesa, Arizona) furniture store. We were congenially greeted by Louie. His knowledge, patience and friendliness was refreshing. I would whole heartedly suggest this Ashley to shop. Look up Louie. You won't be disappointed.
Mat was amazing ! We will be back again ! Great customer service .
Excellent service by Cynthia.
Service was amazing. The selections were beautiful. Matt knew what I wanted and took me to it. He was so helpful. I am one happy camper.
Louie was awesome, he did a great job helping me find the lamps I was looking for
Since we moved here in May, we have bought bar stools, a complete living room set, two coffee tables, a sectional and some wall art. Ashley Furniture has a great selection of reasonably priced furniture and does the delivery and set up. As to salespeople, we have had experiences with Ashley, Brian, Michael and Jarred and every one of them was professional, knowledgeable and great to work with!
Louie was very helpful.
Louie thanks. I'm not big on furniture shopping, told Louie what I was looking for he heard me out showed me a sectional that I described and liked. I bought it in under 30mins best shopping experience to date.👍
I met Louie, he’s very nice man, cooperative and professional
Jenny! Thank you for your help, you were so attentive with me and patient! You know your product and look out for your customers. I HIGH RECOMMEND JENNY!
Great visit with Louie Medina today. He was friendly, professional and knowledgeable of the store inventory. He was a great help to us!
Loved our experience here at Ashley HomeStore!! Jenny was SO AWESOME AND HELPFUL. Highly recommend coming here for all your home needs!!
Good service in the store and the delivery.
Louie Medina was friendly and helpful can't wait to get our new loveseat!
Spontaneous drop by Ashley yesterday and I got the sofa that Have been looking for. I am so happy with services of Louie for helping me to find a sofa have a good deal as well. Big thanks to Louie with his service yesterday. Highly recommended!!
Mat was a great help in ensuring we got everything we needed, while being patient with our decisions. Plus he stayed late to make sure our order got done! Will definitely be shopping at Ashley’s with Mat again!
Great customer service Mat was frindly and very helpful
Great customer service, Mat was very helpful, informative and professional!
Ashley at Ashley Furniture Mesa did a phenomenal job of winning me over to make a purchase again. She was patient, professional and exemplified excellent customer service.
Brian Vierra was amazing!! Knowledgeable, not pushy and really gave us 5 star service!
Wonderful help from you Louis. Got a wonderful new bed and pillow. Great price too.
Mat Haggerty thank you for helping us out today with new furniture and mattress. Friendly, kind, and extremely helpful. 5 star rating goes to you mat and thank you again for all your help.
Brian was wonderful and I will continue to return to him for anything I need in the future!
Wanted to start if by saying Thank you to Mat for the quick, hassle free, stress free purchase Mat was very helpful with any questions me and my mother had. Would definitely recommend coming here and seeing mat for any of your furniture needs
Mat Haggerty did a great job with helping me find a new mattress! Very knowledgeable and patient with all my questions.
It was a very good experience. We had the sweetest help from Ashley in the Mesa location tonight. She attended us with patience and helped us look for everything we needed. Even went out of her way to go back and forth calmly. was really glad!
Love this store! Great service and great sales prices. Will definitely shop here again.
Great experience....Jenny is fantastic!
Louie was so kind and helpful during our entire experience!
Jenny was great! Best experience at Ashley ever. I'd buy something from her if I didn't need it!
Maren was very helpful! She was quick to help us and make sure we were satisfied with our product!
Decent price and delivered on time
We worked with Brian. I prefer to look around myself and then be helped/ask questions, which he allowed me to do. He was very friendly, knowledgeable, and helpful.
Super friendly and knowledgeable. Very helpful and made it fun to shop!
Looking for a specific piece. Price on unit was $50 more than on line and a competitor had it for $70 cheaper and wouldn't match their price, so I left.
Very helpful!Louie was great.
Michael was very helpful. Would recommend him
Went shopping for a new mattress at Ashly Furniture 6233 E. Southern, Mesa 85206. We knew what we wanted, and expected to get what we were looking for. What we didn't expect was the customer service we received from the Ashly staff. Our sales person Jared Myles was great! Quick to assist, very knowledgeable, and he made the whole experience a good one.
Worst customer service. We're trying to get a pending refund for a purchase that we made in March, it has been 5 months and they still owe us half of the credit, 16 times we've reached out to them and they can't give us a refund status, the only answer they gave is that will we get an update in 48-72 hours, which its not true, so now we are starting to reach out daily.
Louie was very helpful and pleasant with a good sense of humor he allowed us to look around as much as we wanted no pressure at all will recommend him to other people for his service. Thank you Louie!
Matt was very helpful. No pressure. Delightful experience.
Jared help us when we purchased several pieces of furniture today. He was very helpful and made this a great experience!! Thank you Jared!
Was helped by mat Super easy and quick. They didn’t have what i originally wanted but salesman helped me find an alternative which turned out to be better than what i wanted. Great customer service.
Mat H. Was a pleasure to work with today. Thank you!
Jenny was amazing! Very knowledgeable and extremely helpful! Thank you for your help
Mat is great!!
I had an amazing experience with Jenny she was so patient and very understanding.
Great showroom with a very large clearance section. Great (and patient) salesperson - ask for Brian V.- very helpful!
Thanks to Hunter & Brian @ the Power & Southern store! They made buying our new couch extremely easy & convenient. 10/10 will be coming back exclusively because of them. :)
Jenny was amazing and really helpful
Very nice and helpful staff. Good selection.
Mat was patient enough when we were trying to make decisions. He was awesome.
Louis was amazing and helpful- very kind and patient with my elderly mother purchasing furniture. Great service thanks
Ashley Joseph was extremely pleasant and knowledgeable. My purchase went very well. Ashley found what I needed right away.
Michael was amazing! An honest caring guy!
Me and my boyfriend came in looking for a mattress and we ended up finding one but also we made an awesome friend!! Louie is an awesome person!! He helped us a lot and he was so kind and so generous, we definitely have to come back!!
Thanks mat haggerty for the help
We had a great experience with Brian V who was knowledgeable, professional, patient and very helpful, while we shopped for a sofa that would be durable with our large dog. Will definitely shop at this Ashley again!
I had an amazing experience with Jenny. I’ll come back!
Let me tell u! Ashley is the best, personable, knowledgeable, kind and a great smile!
Jenny was awesome, personable & fun to talk too! Helped us with getting the exact table we saw online & it was on sale so double win!
Thank you to Hunter for helping us with our beautiful new dining set. Hunter was very patient and professional and is a great asset to Ashley Furniture Home Store. Our new dining set is stunning and fits perfectly with our overall look and design.
Ashley was the sweetest rep and she made sure to make us feel comfortable without feeling pushy! Very personable and let us know all the deals and was super open and honest. Would definitely come back just to work with her! 😊
Jarred was great
Excellent service from Ashley. And ask for Louie you will also receive excellent service.
Louie was very helpful and respectful. He showed us exactly what we were looking for and gave us a delivery date. Perfect. We found what we needed
Just purchased a sofa at the Ashley’s on Southern. Jared was terrific to work with. He was knowledgeable, friendly and not pushy. It made the entire transaction a pleasure.
Christian was super helpful and nice!!
The moment we walked in the door, we were greeted by Jenny and she showed us nothing but kindness and attentiveness. She helped us find exactly what we had in mind. 10/10
I’ve been a loyal Conn’s consumer for the past decade, and today I needed a sofa because it was time and Ashley far exceeded my expectations and Mat Haggerty had us in and out of here within 18 minutes. Financed and FREE delivery 🤩🤩
Great attention from Matt clear and loud explanation about every sigle detail we aks and needs.
Louie was very helpful & informative with my purchase of 2 side chairs on Saturday.
Mat was very knowledgeable and great service. Would highly recommend this store
Clinton was a great help. I found what I needed.
The only thing good about this store was the display and merchandise in the store. The prices were not the greatest and the thing that really burnt me was that I made a $2900 purchase that I had to cancel due to the fact that when I got home And measured it wasn’t appropriate for the space that I had to put it in. I was going to go back and reevaluate and maybe re-order. Before that could happen, Ashley had reported me to the credit bureau for that purchase that was canceled. I was confused about the Credit bureau problem, so I contacted my bank and asked why they reported it. The bank did not report it so I immediately knew that it was Ashley furniture because there was no other possible answer. If you want somebody that plays game with your credit because they’re disappointed about you buying or not buying from them then go for it, but as for me I’ve decided to never go back to Ashley again and just take the unnecessary hit on my credit. By the way, I had bought from Ashley before when I lived in Minnesota with only a delivery problem where the delivery guys had a problem, putting together the entertainment center and spent hours attempting to do so.
Ashley met us with great vibes, listen to our needs and directed us to want we wanted. Very knowledgeable about the Ashley products
Went in for a set of lamps. Christian G was super helpful and knowledgeable. He took the time to explain the importance of the box spring on the wood slats so it doesn't break. Very HAPPY with the service and prices!
*Predatory Lending*I purchase a Furniture set last year. All my intentions were to pay in full. The sales guy encourage me to take advantage of their 12 month 0 percent interest and I would receive 200 gas card. He told me I would gradually receive the gas credit as the Credit Card was paid. Do not pay off earlier. What he did not disclose after the 12 month was over I would be back charged $1032 in Interest. Synchrony the Credit company said there is nothing they can do after speaking with 4 reps they hung up the phone. Ashelys was equally helpful not taking any responsibility for there Sale guy lack of knowledge and not disclosing this major detail. After paying on the couches for a year my balance is back to the purchase price. STAY FAR AWAY FROM THIS COMPANY. go to American furniture Warehouse as I wish I never stepped foot in this store. UnAmerican
Just bought a purple mattress. Got so many freebies and upgrades thanks to Brian Vieira. Fun experience.
My best experience was with my salesperson, Hunter; professional, well dtessed and friendly - so helpful in helping me find exactly what I was looking for!
I love Ashley store. Customer service was great. Ashley Joseph made sure everything was done. Loved hand very helpful .walked me through everything. I will come again
Amazing and super helpful. Thank you so much Mat!
Matt B and Brian V were very helpful both times we were in the store. We were looking at bedroom sets. Explained what we needed, why we needed it, and showed us many options. A great experience!
Christian Galish was very patient and super helpful . I would highly recommend him. You couldn’t find a better employee.
Excellent customer service from Christian and Hunter.
Right now, I'm just looking at bedroom furniture at different stores, so haven't bought anything yet. However, I was greeted by Ashley, and she was very helpful. She's friendly, professional, and has a sense of humor. I need a bed that's not as high as the one I have now, but need the storage, so Ashley was kind enough to find a tape measure so I could see whether the bedroom set I liked will work for me.
Went in to buy a mattress had great customer service with Christian
5 stars for Mat and Ashley. Great discounts on our new mattress, Temper Breeze. Beat the AZ heat with one of these.
Came to Ashley’s looking for several pieces of furniture. Jennifer was our sales representative. She was extremely helpful and knowledgeable of our needs. Jennifer has a fun, sweet personality and enjoyed hanging out with her! Thank you💗
First class experience with Mat Haggerty and Ashley furniture. Mat did a great job assessing our needs, and matching us with a couch that we love. I’ve probably written less than five reviews for any store or sales rep, but felt like this shopping experience deserved a shout out. Thanks again to Matt and team at Ashley!
Matthew Broderwon helped us out so much today and got us a great deal! We’ll be back next time we need any furniture.
I appreciate the help Jenny provided. She knew immediately what would work best for my elderly father.
We worked with Matt in the Sleep Department and found him to be very knowledgeable and helpful. Very good customer service. Thank you Matt.
It was an amazing experience working with Matt Hagerty. Made the buying of the furniture less stressful
Jared was really helpful, made the experience of mattress finding comfortable and easy. He also sold me this awesome cooling purple pillow and I enjoy my new mattress and bed frame.
We got exactly what we wanted for a more than Fair price. Brian was pleasant and very helpful and gave full explanation of warranty coverage. We may be back again.
We had an awesome buying experience with our Ashley Furniture salesperson Mat H. Mat was extremely patient, informative and professional as we shopped to furnish several rooms for our new home. I would highly recommend seeing Mat for any of your furniture needs if you want the no hassle, no pressure and friendly shopping experience.
Friendly and very helpful, not to mention patient, sales staff. Huge selection of furniture and accessories.
Mathew and Brian were awesome! !
I have traveled through many Ashley’s across the country and this is by far the very best store I have ever visited! Clint was the most knowledgeable and down to earth sales person I have spoken to at an Ashley’s. He was patient and asked questions to make sure we left with exactly what we wanted! Best sales person and store I’ve visited, by far.
Excellent! Mat H. was humorous and extremely patient.
Mat H was super helpful and made it so easy to find the cabinet we were looking for. He also told us about all the great benefits of shopping at Ashley and we will definitely look for his help when we are ready to buy additional furniture pieces for our house!
Matt helped us today and was very knowledgeable and helpful!
Fast, Easy,Efficient, Affordable.. Thank you Mathew Broderson for the excellent customer service!!
Jenny set the bar across the board for a perfect customer experience!! From the moment I entered the store Jenny was bubbly, very welcoming, responsive, and extremely knowledgeable, not only about the furniture but in walking me through the entire process.
Mat the Salesman was great! Let us shop without any pressure. Knowledgeable and friendly!
Wanted to thank Louie at the superstition Ashley furniture store location, he was very friendly and was so helpful with us finding the perfect dresser. He gave us all the details on the protection plan and delivery service which was very helpful, we appreciate his help and kindness at the store.
Matthew Broderson was very attentive great customer service helped me as soon as i walked into the store I furnished my living and dining are for under 2,000 thanks to him definitely recommend id give more stars if i could
Don't come here if you want good build quality or customer service. They installed the screw to my reclining sofa in the wrong position and there's a missing washer. This caused the recliner to fail in less than 2 years. They were unwilling to help since the warranty is only 1 year. I shouldn't have to make sure that the furniture is actually assembled correctly. What a joke of a company.
Absolutely great experience. Amazing sales person with Jennifer. She worked with us, showed us multiple loveseats and when we chose the one for us, she was able to match the price of an on line competitor. After the sale she was sure to make sure we had everything we needed including a list of charities to donate our old sofa. Thank you Jennifer and Ashley HomeStore Mesa
Matt B was the best to work with. Saved me money on a table and end table. My wife had me go with her and I wasn’t in a good mood but mood changed when I heard Matt was saving me money. Thanks Matt for a positive experience buying furniture!
Great selection of furniture at this Ashley location. I had an issue with the living room furniture not fitting properly in the space. I needed to change out a few pieces to make into a sectional --- and one of the pieces was a wrong color. I seriously thought this was about to turn into a huge mess! Hunter was super helpful in getting everything straightened out. He made contact when he said he would and we were able to make the needed adjustments. Would definitely shop here again!
Michael was the best. Professional, and helpful without being pushy; he really worked with us to match us up with the right pieces for our new bedroom set. I would recommend asking for him when you go to the Mesa Ashley Furniture store.
We were really sold on buying warranties for our furniture because if we did not use them we could apply this to a future purchase. Conveniently when we haven't used them and can now apply these credits they no longer do this. Such a joke! I have spent so much at Ashley! They are liars and frauds! They will do anything to MAKE money and being dishonest is one way. The sales guy was like we never did this. Not true! My mother and other family have received their credits and used it on future purchases. Do not trust them, they are dishonest and are not true to their word.
Was very impressed with Christian and how attentive he was to my needs and questions. He and Moe were very helpful. I will refer Ashley home store to every one I know
I hardly ever leave reviews, but I wanted to recognize what an outstanding employee you have in Jenny! Besides her knowledge and insight into what I was looking for, her kindness, warmth, humor and authenticity completely made my day. From the moment I walked in till when I left, she went above and beyond to give me her honest input and helped me to make a decision I could feel really good about. While FaceTiming my wife about furniture options my toddler jumped on the call and after introducing my little girl to Jenny the interaction that ensued was priceless! If you want to speak with a real human being and not a bot just trying to sell you something then ask for Jenny. If you don’t love her as much as I do then you probably love her even more! Thankful I came here and feel as though I left with a trusted relationship I can count on in the future!
Les recomiendo que visiten la tienda pregunten por Louie, muy servicial y es bilingue. Visit the store on a Sunday, met Louie, he is bilingual, he show me & my family the products they had available on what we where looking for, they even have a few sales, great sales to be specific. Very friendly service, Louie provided great information, I recommend this store, very friendly people. I return to the store on Sunday, met Brian, he helped me with all the questions I had, selected a few products, Brian, and the store manager where very friendly, I recommend you visit them, they have beautiful items and staff is very nice. Thank you Louie and Brian for being respectful, nice & friendly. Products and service 10 out of 10
Mat H is the absolute best. Super fun to work with and very patient. Worth a visit for sure. Mat knows about mattresses. He'll hook you up!
Big shout out to Jenny for her knowledge and helpfulness. We were never pressured during our visit.
Jenny was very professional; no pressure and very personal. Highly recommend to stop by and check it out.
My fiancé Mason and I had a wonderful experience picking out our first reclining sectional with Ashley Furniture yesterday! Jared was extremely personable, kind, patient, and listened to exactly what we were looking for to help us make a purchase we both felt extremely confident about. We are so excited! We hope Jared gets the recognition he deserves for his wonderful customer service and confidence in what you offer without pushiness. We definitely recommend Ashley and Jared!
Worked with Christian on the sales team. He gave us the space we needed. Once we found the couch we wanted he worked with us and made us feel great about our purchase. Very pleased with our couch, We would shop here again!
I'm not sure what's happened. The salesman who sold us the sofas was fantastic! Now that we've had it for 2 months, I've had to have the warranty guys come out to fix it twice. They were here yesterday. Not fixed. I'm very frustrated and they keep telling me that it's normal wear and tear. Its not. A 2 month old couch should not be losing its memory!. So here I sit. Lopsided. I guess I'll call them back out, until it's fixed.
Jenny was a good salesperson I appreciate her work and helping us a bed we will be back for business Thank you you rock Jenny!!👍👍
Outstanding service, quality, pricing and customer service.
We needed furniture for our new apartment and we went to Ashley’s on Southern in Mesa to see what they had. After we looked around Jared approached us to see if we needed any help. We had picked out a sofa and Jared took time showing us different options for night stands that we missed walking around. He was so helpful and easy to work with we would definitely recommend him to our friends.
Ashley, the female sales associate, was extremely knowledgeable, professional, and a pleasure to work with. She listened to my vision and provided the perfect suggestion to spruce up my living room. If you are ever in need of a furniture piece, do not hesitate to stop in and ask for Ashley. She is amazing!
Nick was professional and informative and friendly.
Jenny was incredibly knowledgeable, helpful and patient. Made for a very comfortable shopping experience.
Louie Medina was great to work with, he spent a lot of time with us over a couple days
Got a new recliner love seat. Sales went smooth sales agent was knowledgeable and sale went very well.
Mat was very helpful and knowledgeable about the style of love seat about which we were interested. He made our shopping enjoyable and hassle free. We would definitely work with Mat and Ashley again for future furniture needs
Brian was fantastic. We're able to get everything that I wanted and he helped me with the statics. He really knows his stuff when it comes to home decor. I'm very happy!
Ashley took care of me and she rocks!!
The sales person was very helpful once he realized my handicap
Very quick an easy shopping experience. Came in for a rug and they had a great selection at very decent and affordable prices. Christian G helped us get what we needed quickly and efficiently with no high pressure sales. Would def recommend this location for easy fast service!
We had a really great experience here. Every interaction we had was very pleasant. We have been furniture shopping for a new home, so we were browsing for a while, but did not feel pressured or pestered at all (have not had the same experience at other stores lately). Once we were ready to buy, Jared was amazing to work with. Very personable and helpful and made our experience comfortable and stress-free. We were also helped by a wonderful woman who was cleaning nearby who went above and beyond to assist us in carrying some items and then boxed them up for us without a second thought. I wish I had asked for her name to thank her specifically. Again, overall great experience and we will definitely be back to look around more in the near future!
We have been looking for a new sofa for a few years. Hunter helped us and was absolutely amazing. He actually listened when I told him I needed something supportive, not soft, cloth, not leather, reclining, cleanable, and could fit all six of our family members at the same time. He took us straight to the one we bought although he said we should look around. The process was easy! Hunter was not pushy and he listened to the details that were important to us. It was a great experience and we will definitely return. Thanks Hunter!, you did an excellent job. We also like the lighting in the store, it made it easy to see the colors of the different pieces of fabric.
Salesman was friendly. Answered all of our questions. Good selection. Had the pleasure of working with Jarred today, but all of the salespeople are great. Highly recommend Ashley Furniture.
Great customer service
I received the wrong item When I called the store all they could tell me I still had to wait for another 3 days to get the right bed delivered to me
Mat Haggerty was extremely patient and VERY helpful. His honesty was a pleasant surprise. I hope he can help me and my husband as we continue to furnish our new home.
Salesperson extremely knowledgeable and friendly. Delivery guys friendly and extremely efficient.
Great customer service ! Helped me out on what I needed to find!
Thanks to Mat for the quick and painless experience with purchasing a bed room set. We appreciate his help.
Took 7 Months to get a dining room table - 2 months later a huge crack started on the table - It's still under the manufacturers warranty - they stated I have to pack up the old table and drive it to the warehouse - pick up new table and set it up myself... Really? Great customer service- called Gilbert office to speak to managers and customer service gal refused to let me speak with manager.
Our visit was very smooth! Brian Vierra greeted us as we walked in and made our sofa purchasing experience top tier. He was very knowledgeable, friendly and personable, even having a good laugh here and there. Highly recommended Brian and this location!
BRIAN WAS GREAT IN INFORMATION AND HELPING ME AT ASHLEY 2DAY. WILL WORK WITH HIM ANY TIME.
Had a pleasant day buying a mattress for my back pain, but big thanks to Mo for helping get that new mattress with all ease in and out😁
Knowledgeable and helpful. Very good experience and friendly atmosphere.
Brian Vierra helped my husband and I find the right mattress that would fit both our needs/wants. He was great!! Fantastic customer service and followed through with his word. Greatly appreciated! Jeff and Connie
Great experience! As soon as my husband and I walked into Ashley HomeStore the sales rep Brian V. greeted us right away, He was friendly, very committed to great service and very helpful. Thanks to his help we found what we wanted and we are excited for our new sofa!
Matthew was my sales rep and was very helpful. He provided great knowledge on processes and product, listened to my needs, and was diligent in every aspect of the sale. Definitely would recommend Matt for any sales services you need here!
Awesome store!
First salesperson said have a look around and let me know if you need help. Then Hunter came by, and showed more interest in us and wanted to help me with what I was looking for. Had a nice sense of humor , and helped me find a nicer Dresser, and with help spent more on a nicer Dresser, and I am much happier with my purchase on 4/15/2024 then what I was originally looking at. Well the other guy lost out on a commission and a Sale. Thank you that Hunter was at Ashley's to assist me with my purchase and my commission on the Dresser.
The sales people are product knowledgeable and helpful. The layout of the store both in the bedding and general furnishings areas are easy to navigate and enjoyed the 'sale' area. Easy parking and competitive pricing. It's not just Ashley, it seems to be a general "sameness" to much of the design features of furniture and furnishings currently on the market. No reflection on the Ashley Home store I visited or its Associates...fab job! I am not a good on line shopper...I love to touch, feel and try before I buy...the romance is being lost from retail, infact retail has lost its fun and glamor. Research along main street or where ever you shop should be exciting! I do believe that because of this horrible change, that the loss of "that something!", it is reflecting in designer out put....a lot of furniture is blah...fashion is not one size/shape/style feature fits all...we as people are not the same...we like choice and stylish design, please!
Matt was very helpful and showed us options and answered our questions.
I purchased furniture at Ashley HomeStore in Mesa. Jared was the sales rep that helped me, and he was fantastic. He was so professional, patient, and good at his job. I was so impressed, I will definitely start choosing Ashley first when I need new furniture.
I came in looking for a new couch and got some really good recommendations from Brian really friendly staff!
If you come to this store ask for brian. He was helpful in finding what I wanted and getting it for the best price. If I were to rate my experience with his service it would be 11/10
We enjoyed our experiance with Matt Broddrson. He was patient and professional. We love the merchandise we picked.
Terrible customer service. Find the same furniture and order from Amazon or any other online retailer. I picked my table and the glass was broken. They refused to replace the item and insisted on doing a warranty refund. The warranty refund was rejected because i didn’t take the required 7!!!! Photos in their preferred format. Then, there was supposed to be a serial number on the furniture. It wasn’t there. So now they have to send a technician to my house to inspect the piece before they will replace. Any other retailer would just replace the piece immediately. I called only 4 days after picking up the item. Total pain. I’m not even sure if they will give me a replacement glass in the end.
All around great experience at this store. Returning customer and would recommend. I've previously been helped by Matt on past purchases (who was great), but my most recent experience was with Christian. He definitely knew the best deals and helped me get the best rates on my furniture.
Brian is a great sales man. He sold us a couch , table and beds for me and my son. He is very upbeat and friendly , not to mention handsome. I will definitely be back.
I had the best experience with Brian. He was a great help and real nice guy. Keep up the good work Brian!! Thank you!!
I walked into that store and everyone was professional and took care of my needs, Amazing store!!!!
Gary was amazing!!
In and out in maybe 10 mins! Super quick, professional, didn’t car salesman me to death - which I loved!😂
I went in to Ashley Home Store last week to check out a new sectional. I worked with Mat Haggerty and could not be more pleased with the level of exceptional customer service!! Mat (“with one T” he was sure to tell me) took the time to make a personal connection, was very knowledgeable, and kind!! He made purchasing my couch a breeze! It’s this level of service that will keep me coming back!!
I have purchased a few things but my favorite is my sofa/bed for my condo several years ago. It is in amazing condition considering how many times I’ve had guests and grandkids sleep on it. Mat was amazing, knowledgeable and very personable. You must ask for him!
Michael went above and beyond helping us find the right furniture set. Definitely recommending this store!
Mat with one “T” … that’s my guy!!!!!! He’s so super terrific and helpful! Really tremendous customer service!!!!!💕
Christian G. Did an amazing job helping us with our dining table.
I came with my parents looking for a dresser, desk, and dining room table, and Jared was extremely friendly and helpful the entire time. He helped us pick out the right pieces for our budget and made everything super clear.
Mat (with one "t") ROCKS! He goes beyoooonnd exceptional customer service skills, providing concierge/red carpet treatment to his guests. He listens to our furniture and bedding needs and guides us towards decisions that are in OUR best overall interests (not his or the company's bottom line). He sticks with us even after the sale - from inception to completion - answers his phone on his days off, even troubleshooting potential delivery issues to ensure our products are delivered on-time and defect-free. You're one TOP NOTCH dude! I hope this company knows what a unique asset they have in you!
I came in about 2 weeks ago to purchase a dining table and chairs. Christian was awesome, but he informed me that the delivery wouldn't be available for about a month or two. I didn't want to wait, but I liked the table, so I got it anyway. Then, just today, Maren reached out to let me know that my table and chairs were available to be delivered this weekend! I couldn't be happier with the news or the service.
Very good service by Jared
Came in and worked with Christian G today. He was super nice, and helpful. I don't have a lot saved up, but Mo, the manager, was able to help us find a deal that saved us a lot of money, and got me approved for 60-month financing. I honestly didn't know it would be that easy to afford some good quality stuff.
Awesome service, Clint and Christian were very helpful and pleasant to work with. Great prices and deals.
Matt, took care of me and my family. Now my wife is very happy to have a beautiful patio set. Thanks Matt!
Excellent service great sales man.
Hunter was great help and knowledgeable on helping us pick out our furniture.
Brian was very efficient and knowledgeable in the products he was selling. I felt comfortable/informed through the entirty of my purchase process, with a professional sales rep and well built furniture. Much appreciated!
Great prices!
We purchased furniture from Ashley Home Store in Mesa AZ. We had some difficulty with a tv stand and barstools. The TV stand was ordered to be direct ship and we had to put it together. The salesperson did not explain this to us. Dining room chairs were sent instead of bar stools (another mix up by the sales person). We had just moved to AZ and had many frustrating moments with differnt companies and this was the last strawI called the Ashley store and stated I was not going to pay for the TV stand and I was going to return it and I wanted my barstools delivered.I spoke to Katie, who was an absolute wonderful customer service rep. She straightened everything out for us and was so helpful. Many thanks Katie, you were an absolute professional and I applaud you!!!
I love the quality pieces from here. They have the most up to date furniture at reasonable prices. I love walking through the showroom and getting ideas for my own home. The staff is friendly, and the delivery people are always respectful and courteous.
wow amazing, will shop again!!!!
Good experience
Matt was very friendly and knowledgeable about the products. Checkout was a breeze! Very good experience.
Pretty good for inexpensive furniture that you don't need to last for more than five years or so.
Trusted Advisors are friendly, certified in mattresses, knowledgeable, and not pushy. Love this place. Highly recommend.
Drove 50 miles to pick it up. Drove 50 miles home. Got home damaged corner.The loader said he inspected the table.guess how many miles to take back.Called sales man offered Pic of the damage ask for discount he said no.Ashlys not good.
Clint was awesome! Took his time and helped me pick out my bed. Can’t wait to get my new bed
The visit was nice no one trying to sell anything. We were helped by Eric, he showed us where to look for what we wanted. He never pushed us to buy something we didn't wanted. He was very polite. We ended up buying a bedroom and living room set.
A salesperson was nearby the entire time we were browsing in the store. When we selected an item to purchase, a salesperson immediately helped us through the process. Very polite and knowledgeable. All good so far.
Ashley's prices are competitive, and the salesforce works with you. Our salesperson, Clint, was awesome and the delivery was fast and flawless.
Great Selection and Customer Service!
Excellent service from Clinton Martin. Went in the store twice before the final purchase to ensure that we had the right choice. Clinton was there each time. Took us over and helped us out each time. Very knowledgeable of the product. The purchase was a seamless process. Thank you Ashley Furniture.
We purchased a king mattress along w/ an adjustable base in Mesa, AZ on 4/22. At the time of delivery they were out of stock on the adjustable base so supplied us with the mattress and a temporary mattress frame. They were recently able to deliver the adjustable base (1/2023) but would not take the king mattress frame back. They state it is our responsibility to dispose of the king mattress frame. We only have it because they were out of stock. We have no place to dispose of it. I have never experienced such bad customer service!
Sales person was knowledgeable and efficient.
Matt H. At the southern & power in Meza AZ was the best sales person I have ever worked with. He took time to find the exact items I wanted. SUPER, SUPER SALESMAN EVER!!!!!
I purchased a bed at Ashley’s superstition Springs Store Monday in Mesa Az. Staff brought over bed. Bed was over$1,800. Only 3/4 of it came to home. Went back to store. Manager said nothing they can do. Rest of bed will be delivered on the 18th. ‘After others get their new purchases” Ashly needs to get the side boards to my home today. Also truck was an hour late. No phone call. What kind of operation is going on at this store. Needs to be closed or get competent help. No star. Pathetic service.
Jared is an excellent salesman. Courteous and knows his products. I would recommend the store to anyone.
Great price selection and Service
Very nice store with plenty of selections. Our salesperson was very helpful as well as personable. Would definitely shop there again.
Salesman Mike was extremely helpful with my purchase of two recliners. I bought them over the phone while in Minnesota for my house in Florence with a delivery date just three days from today. Friendly, great customer service, and understanding my wife’s health issues. The service manager, Bess, was very supportive with the purchase price we settled upon. Looking forward to my next purchase with Mike: California king Tempur-pedic adjustable bed. Ask for Mike when you go in the store!!!!
Becca was super helpful! I had a great buying experience. Thank you!!
Amazing Service!!! Monica is the best
Monica is a rock star!! Non-stop laughter and made me feel like I was part of the family. I will be back. Thank you Monica for making shopping fun again!
I wanted a new bed and walked in and expected to be there for hours but I wasn’t. Monica made the entire experience so easy and painless and just overall amazing! If you ever need any type of furniture go see my lady Monica she’s so personable and such a great person I felt like I’ve known her for years!! She really treats you like family!
RUN! Do not buy here. Full of lies, broken promises, and disrespect.
Don't go here is your looking for color, their store is filled will bland color tones...ie white, off white a few beiges
Monica was beyond what we expected she was so knowledgeable and friendly would highly recommend her if you are looking for furniture she’s the best doesn’t get any easier then this
We purchased a sofa sleeper, 2 recliners, 2 beds back in May and a TV stand now! Monica is not only our Salesperson but our Dear Friend who we LOVE! Monica works VERY HARD for her Customer’s and goes above & beyond for all!💝. We actually bought BECAUSE of Monica! MONICA IS THE BEST!💝 The assistant Manager Moe should be promoted! It was great to see him help his staff when needed, GOOD JOB MOE!👍. We hope to see you as Manager REAL SOON!
Pleasant and helpful staff!
Monica was great. Very knowledgeable and friendly! She got us exactly what we wanted. Highly recommend her for you furniture needs!
Mike was awesome! He was patient and very informative about products lines. It was a great experience.
The store, sales and personnel are fine. Watch for hidden costs. We bought stuff “on sale”, but a lot of that cost was put back in with the protection package we were told was included, what they meant was It was included in the final cost. There were major concerns with delivery. We paid extra for the “ full service” delivery which included set up. However lots of plastic wrap and ribbons were left on which meant handles had to be removed in order to remove the wrap. Garbage was also left on the road and driveway. Love the furniture.
Matt was very helpful. We were able to purchase what we need at a good price.
Matt was great to work with. Most excited that we will have our furniture delivered in under a week.
Monica was fantastic! She provided all the information we needed to make our purchase. Delivery set up and even pick up for our old piece. Highly recommend this store.
This store has been nothing but a headache, I came in last week to order a mattress for my bed I just received which I purchased at the Tempe store and the experience was great, can’t say the same for this store at superstition, I opted for pick up to get my mattress sooner , so I received the contact information and hours from the gentlemen who made the sale and the number listed on the Ashley website and that was given was incorrect for the local warehouse in Phoenix Az, I got here after 5pm because I was told that the store was open until ,9pm Mo the manager had spoken me today after customer service had confirmed that my mattress would be deliver today but they are now saying they done deliver on Monday so I have to attempt to go pick up the mattress again and hour away. Thank God for Mo the manager has experience dealing with upset client because he did all he could to fix it it wasn’t the outcome I wanted but I appreciate him acknowledging my frustration with the prices and doing what he can to make it right. I would recommend this store just for how he handled it but work with him. Thanks.
Monica helped us find our new furniture. Her expertise and knowledge of the product is unrivaled. We would highly recommend this Ashley location and Monica for your next purchase!
I highly recommend Monica and the staff at Ashley's. Monica is the nicest and she works 110% for the customer!
Excellent customer service and very nice furniture. Monica was our sales associate and she was outstanding. I feel like I met a new friend.
Monica was the best!!!! Very helpful and caring woman
Monica was amazing and super helpful! I love their selection of furniture and would buy here again.
Beware!!! OVERPRICED We bought a living room "set" at the Superstition store. Our delivery guys assembled our coffee table incorrectly and left imbedded scratch marks. I wrote a letter of complaint asking for a partial refund for the damaged table. Ashley apologized, and sent me $150 in gift cards. I picked out some sale merchandise and when I went to check out, the manager had me waiting, while he was fluffing pillows, ignoring me, and stated "That's Ashley money, it's not real money. You have to use it to purchase regular priced items." He was so rude! I'll never recommend Ashley Furniture (quality is sub-par). And I will tell anybody that will listen of my experience.
Monica was awesome as usual!!!
Thank you Monica for your help and professionalism.
Working with Monica was great. Nice lady. Great product
Great service.
Jared was great. We went in for a chair, and ended up getting a new mattress also.
I just want to say I had a wonderful experience with the Ashley store off of superstitions Springs Road in Mesa Arizona the staff was wonderful and from now on this is where I will buy my furniture thank you Ashley Furniture
The repair man that came out to do the inspection did not document the trip properly and now they have misplaced the records of the damaged headboard. I have been on hold for hours in order to get this resolved for furniture that was delivered to our house broken. Would not recommend purchasing anything from Ashley HomeStore.
Monica was terrific! Found me exactly what I was looking for in a bookcase. I'll keep coming back.
Clint was great to work with. He wasn't pushy or anything, had suggestions that fit our needs and budget and was so nice.
Matt B was awesome! He patiently waiting for me to make my choices and answered all questions that I had.. Excellent customer service!!
Mat H. was super friendly and made the shopping experience a breeze! I’ll definitely be buying from him every time I come in!
We had a good experience and Clint was amazing.
Good furniture store, reasonable prices
Great looking, quality furniture. Service was excellent, no pressure sales. Thank you Matt!
Went in today and store associate Brian was amazing and super helpful and took the time to show items and overall this was a great experience. I highly recommend when you go into the store to ask for Brian.
Fantastic experience, great customer service with sales associate Matt. Definitely will be back .... Thank you for upgrading bedroom and living room. 🤗
Monica lansiqout she the best thank you so much for that service you are so smart women thanks for helping me god bless you
Absolute exceptional customer service! We went to this location for the first time and Karen helped us pick out some of our living room furniture. She was nothing but amazing! We went back the following weekend and asked for Karen to help us out with our bedroom set. Again, she was so sweet and so helpful! Definitely recommend asking for Karen to help you pick out your perfect dream furniture!
Great Service and Care from Christian Galish
It was a very pleasant experience no pushy salesman very good discounts really good overall
Had a very good experience here Christian & Mr mo really helped us out after losing alot in our house fire we were able to get buy everything we needed to replace & more for a really good price I highly recommend this store thank you guys for going above & beyond for us! 😊
Excellent customer service and quality reclining sofa and recliner we purchased
I purchased a mattress and a power lift chair last year. The salesperson told me if I was unhappy with the mattress I could exchange it within 30 days for something I would like better. It was a Tempurpedic. I was also sold a mattress cover to help protect the mattress. It was horrible and kept sliding all over the place. I took it back and the manager told me there was nothing I could do. They don't take them back. So ask him about the mattress and he told me I could only exchange it for another Tempurpedic. That was not what I was told my the salesperson or I would NEVER have purchased it, but I thought what do I have to lose. Well let me tell you. A decent night's sleep every night until I can pay it off. Manager told at the time I wanted to return the mattress cover that I had 31 days to exchange...he was rude. Honestly I was upset, but I was lied to. Think twice before you make a large purchase here. I never will again! I waited so long to post this because it took forever to get the chair.
I would not even leave 1 star but that’s not an option! My husband suffers from spinal stenosis and the sofa is too high for his feet to touch the floor and it does not offer the lumbar support he needs. Furniture should be comfortable. I called to start a claim to return it for something different, after a few days I checked the claim status and was told that it was pending, checked claim again today and was told that it cannot be returned because I purchased the floor sample; this is still a current item available. I do not recommend this product nor Ashley Furniture, their lack of customer service amazes me!
Had some issues with delivery of sectional, our salesman Brian and his manager Mo got us in touch with the right people in support. They dispatched our technician Jason within the week. He agreed with us and handled the problem expeditiously! We appreciate all of the help and will definitely be back! 👍👏
These guys all lie, do not do business with these guys, all of these reviews are accurate, we bought a bedroom set and was told everything was in stock and was set to ship, the delivery guys busted my stairs, they get everything together and we have no mattress, they said it was back ordered without saying anything to us, so now we have a bed we can not sleep on, they told us we would have it in a few days and be comped for the issues, so we called and they moved out shipping for our mattress again and told us it was our fault we didn’t get the mattress when they told us it was in stock, they are a bunch of liars and crooks do not shop here
I ordered a bedroom set in November 2021. When I went to pickup my furniture at the warehouse they were missing the rails for my bed set. They said I would get them in January. They lied and now we are in June and they are in stock 7 montha later. The managers told me that I would get free delivery since I waited so long, but they backed out and said I will not get free delivery. The managers also said they would call me when my rails were in stock but they never did I had to keep calling to get updates because they never would call. I have been lied too since the day I made my purchase. I will never buy from them again.
I'm looking for home office furniture and this simply is not the place to visit. The two star rating is for this visit only. And reflects the lack of any home office items at the store. Previously, when I've been looking for traditional furniture and decorating items, the store did well. I would rate it at three stars. From me three stars indicates that my expectations were met. When I'm pleasantly surprised, I will award an added star or two. When I'm disappointed, stars are lost.
Purchased kitchen table set. One chair was damaged I left voice-mail and emails continuously and never heard back. It's been 8 months absolutely terrible.
Great salesman even though I didn't make a purchase I was very pleased with the salesman and clean store
The worst service. We will never shop here again. Waiting for a refund we better get or we will sue them.
Great service, great prices, good people.
Nice place customer service is great prices are great.
I've learned that not everyone treated fairly at some locations. I went looking to update my daughter's room but after 15mins of being walked by with acknowledgement I took my busy elsewhere. Thank you for that daily reminder.
Lovely store with beautiful staff.
Great customer service. Any issues i had were taken care of immediately with service reps. Great experience and will come back for sure Update 11/10/22 Changing to a two star because I ordered my furniture back in March. I was told my furniture would be in by April/ May the latest. I didn't get my furniture til July. On same order I ordered plates/dinnerware set. I STILL have not received those items. Every single month I'm told it's the following month even though I had already been told they were being delivered back in August. I called today and now it's December. I'm sure next month comes and it will be January. I literally can't believe I've been waiting this long for dinnerware. Absolutely ridiculous and I will never come back to buy furniture here. American Furniture Warehouse is a superb alternative. They have furniture in stock for same day pick or quick delivery with no issues. Don't buy from Ashley!
We bought all our furniture there
Excellent service. Friendly salesperson. Very knowledgeable on all products.
Was going to get mattress and bed frame. Total was 1700 but only had 1200 cash. Their system would not let me finance the other 500. Loss for them. Only bought the frame, I'll get a mattress somewhere else.
Monica did a good job of meeting our needs.
We do not have our furniture yet so it is difficult to give you a rating. Would like to hear from them on the status of our order. As of today we have not heard a word. Looking forward to hearing from them.
Greeted at the door was nice. Our salesman went above and beyond.
Monica was a pleasure to work with
Ashley furniture had a Labor Day sale. Monique, the sales agent is awesome!!!!! So,we Ordered sectional reclining sofa along with TV stand and fireplace insert in Sept 2021. After having to respond to company "verify" delivery date via email or phone call a dozen times, the Stand was delivered unassembled and damaged. Manager gave us discount on the units and couple weeks later a replacement was given. We were to have sofa delivered Dec 16, but on the 15th of Dec, due to backorder, told by Monique that it would be a few more months. Ashley, nor Great American finance notifed us of delay.. in fact,, we received,, " congratulations " email just prior to anticipated delivery date.. asked to cancel order and get refund for taxes and fees paid at time of loan Great american finance (gac)/Ashley). It's been a struggle. gac says Ashley owes $, Ashley says gac owes money, then on 3rd visit to store, the manager said there is no money owed and that prior mgmnt isn't there any longer and nothing he can or will do for refund. Then we're told the $500+ fees paid at signing of loan, were paid towards the fireplace and stand: (after sale prices then disc due to damages & incompetent delivery, we also paid more than $300 for the unit after delivery. even our store sales rep who helped with initial purchase kept telling Mgr that we should be owed money, that what we're being told doesn't make sense. (Again, Monique was awesome during initial visit and throughout this ordeal. ) Needless to say, we're upset with this store.. No one was willing to give us an itemized accounting for billing and payments. We have no plans to purchase again with Ashley.
Sales person was very helpful! 2nd percious from this store and we are very happy.
Largely overpriced, you can find the same style with just as good if not better quality at American Furniture Warehouse.
Initial purchasing experience was great. Unfortunately, only part of our bedroom set was delivered with the rest scheduled for 3 months later. Now 4 months later it has been pushed back twice and now there is no known date for delivery. I just wish we the store was a little more honest about not actually having the items in production so now with supply chain issues we have paid for a product that we may or may not receive sometime next year.
Very expensive and not alot of help
More expensive than American furniture warehouse.
We were looking for a set of Sofa. We finally picked one set with the help of the Sale person Calum. He was very helpful, dedicated and professional. The Manager Mo was very helpful as well. They tried to help us getting what we need given our restricted budget. We are very appreciated of Calum and Mo. We would not hesitate to recommend going to this Ashley store for your furniture need.
Salesman was nice and professional, however this is the 2nd time in the last 2 visits where I was told they had product in stock but took many months before they delivered. I canceled my last order after I found out they filled the order but gave it to someone else. Going to start shopping elsewhere for furniture.
Monica was awesome and worked with us to pick out the perfect reclining love seat.
The service as this place is terrible. The salesman never told us our total, didn't tell us our tax and $270 delivery fee is due up front ($500+) and gave us our promo gift cards in two units so you had to come back twice to redeem. I also had to pick up a piece of furniture at the store even though I paid $270 for delivery of my other items. Pick up experience was also terrible. Avoid this place, there are a million other stores.
Bad service.
I don't see a ZERO here. After couple of year, my sofa ended up like this. There is no use of warranty they sell also. I tried multiple times talking to warranty and in store with managers. No use. Tip : Show these photos to store and ask them if they cover it, while buying warranty. And this is my first ever negative review on any business.
Alvaro & Becca were very helpful in answering all our questions and setting up the order and delivery. No pressure. Prices were great too!
Very helpful and professional instore and delivery experience! Outdoor furniture arrived as scheduled. Delivery personnel were professional and efficient! Very pleasant purchase experience!
I like Ashley HomeStore they just don't have what I'm looking for this time
We bought two electric recliners and will buy three more for our other home
Friendly service. Thanks Monica.
I’ve been completely overwhelmed looking for furniture for my new home. I knew what theme I wanted but wasn’t sure what furniture would look right in a small space. I arrived at Ashley Furniture in Mesa, AZ and was greeted by Marcia. I immediately confessed to her that I had no clue what I was looking for and how to make it work. She was so easy going and so kind to start helping me right away. We then set up a time for me to come back once I had all of the measurements for each room I was going to need furniture for. I was so relieved after our appointment, I got everything I wanted and needed and I came in a little under my budget. I highly recommend working with Marcia, she has an eye for decorating and knowing how much furniture should go in a particular space.
Excellent customer service and variety of product!
I don’t like shopping where high pressure sales people keep offering things that I don’t want. My daughter convinced me I needed help in finding what I was looking for. She asked for help and came back with Brian. He was wonderful! Helpful but not pushy. I left, purchasing the items I want and very happy. I will ask for Brian the next time I need to make a purchase.
I was hopeful I would have a better experience here but it has been very frustrating to say the least. In store my experience was great but everything after has been horrible. It is impossible to get a hold of anyone in the actual store when calling. One time I even drove into the store to finally be able to talk to someone. I have called multiple times and been on hold for over 25 minutes each time and end up speaking to someone in the call center because the store doesn’t pick up. I waited 8 weeks (was told 8-12 week estimate due to shortages) and after having zero updates I called and was told by one person that my couches were ready and sitting in the warehouse but were waiting on the one other item I ordered. I asked for a call back from someone in the store and was told I would be contacted within 24-48 hours…2 weeks later I reached back out again for an update because I was never called back. I have attempted their texting customer service and have had 4 different people start to help me and then after saying they are looking into my problem they cut it off and say “thanks, have a good day” after providing zero help! Bottom line, the people in store are nice but getting any help afterwards has been terrible. We will see how the rest goes…but I am not hopeful!
Great service, Monica goes above and beyond to help her customer's. Very professional and great attitude.
Monica made our shopping experience simple and easy!
Bought a dresser from the Tempe, AZ location. My sales rep let me know there are no returns once the item is accepted. He also said I can return an accepted order if I complain enough within the first couple days. It was delivered in two days so that was good. The back of the dresser was cracked so I asked for a refund. I called and talked to someone on three occasions who all said I'll get a call from the store to arrange pickup. Not until the third call did I actually get a pick up date. They said once the item is picked up that I'll get a refund in 10-14 days. Order was delivered on 8/9/21 but not picked up for return until 8/18. It's been 22 days and I have yet to receive a refund. I called back again today, 9/9/21, and waited on hold for 25 minutes before someone answered and told me it can take up to 30 days for a refund. He said I should go into the store if it's close to push it through since he couldn't get ahold of anyone at the store.
Not good the manager was like a used car salesman trying to slip in unnecessary charges he blew a 2000.00 sale for his store 😳
Joseph went above and beyond to help us find and purchase our new couch! We have an awkward configuration in our living room and he was very patient with us and listened to our concerns. Highly recommend!
Monica was our representative helping us. She was wonderful. Not like a lot of sales people that are pushy. She allowed us to walk the show room and made a couple of suggestions. And helped us finalize our selection. And got us out the door quickly. She was amazing.
Very helpful and professional
Will never order anything from them again.
Avoid any Ashley furniture store like the plague.. We ordered bedroom furniture in Dec 2020.. Bed and dresser came in March.. was told our nightstands would be coming later.. On May 7th they did deliver them.,DAMAGED.. was told someone would call to repair.. they did call 2-3 weeks later to schedule.. he came out, couldn’t repair it so was told 2 new ones were to be ordered..so now we WAIT.. they have called at least 3 times to reschedule a delivery as NO nightstands in store.. Finally we have a date of August 29 2021 delivery between 11-2..and we are number 7 in line.. WAIT for it.. We get a call from the delivery department to say , they need to CANCEL due to an error scheduling this delivery because they have NONE till NOVEMBER? Almost a year to finally have the complete set??? I stated I want the nightstands or a full refund by end of week.. my choice was a full refund, they would pick up the damaged ones or I could keep for a 25% discount.. those are my choices for a total inconvenience of them playing the game with me..bottom line if you want stress go ahead .. play the game..I will tell everyone I know … don’t buy.. you will regret it.. now on to find a TV station that deals with these kind of stuff.. so more people are educated …
Michael Fasani was very helpful. He offered information but did not smother me. He allowed me to look while staying available to answer any questions. I would definitely look for his guidance for any future purchases from Ashley.
Monica L was amazing! :)
Easy purchase & delivery events made this a quick & painless endeavor. We feel we got a good price on some better quality furniture & are happy campers. We would shop at Ashley's again when we need to make a furniture purchase.
We purchased furniture from Ashley and because of inventory issues we cancelled our order. It has now been over 2 weeks since cancelling and still no refund. DO NOT PAY CASH WITH THESE PEOPLE THEY WILL NOT REFUND!
I was originally told my sofa would take 6 weeks to come in which I was fine with. It took over 3 months to come in. Trying to reach customer service was a waste of time. I had to go into the store if I wanted an update on my order.
Not well layed out as a store.
Bought a sectional and an ottoman at this store. It was finally delivered yesterday. I set everything up the way I want it after the delivery men left only to realize the ottoman is way too big for the area. No problem, just return it right?!?? It’s only been approximately 24 hours from the time of the deliver. Shouldn’t be an issue. So, I go to this store where I made the purchase of the furniture to inquire how to return the ottoman (it was over a $3,000 transaction all together) only for the lady name Sara to tell me that she can open a case and see if they will give me an in-store credit, but I can’t get a refund. She couldn’t tell me as to why there is a no return policy, only that it’s been like that for as long as she’s worked there (well great, I don’t work there and was never informed there was a no return policy). It was just an odd interaction and they don’t really seem to care about customer satisfaction. This is just a warning for others as they don’t advertise or tell you when purchasing that there is a no return policy. This will be my first and last purchase from this company unless I do get the in-store credit and I’m forced to spend it.
Great salesperson but availability of products very disappointing
We purchased a living room furniture set from Ashley after visiting several other furniture stores. We were told that the furniture we picked out was in stock and scheduled a delivery 2 1/2 weeks later. We get a call from the delivery scheduler that says we are getting 1 of 3 pieces and the others will have to be scheduled for at least a week later. Wait a minute. The sales person checked the availability and assured us that it was in stock 10 days prior. We cancelled the order and now corporate told us it can take up to 2 months to get our money back. We paid by check and that the office here has no authority to write a check back to us. Where is the customer in all of this, left empty handed and no refund.
We made the mistake of purchasing our daughters bedroom furniture from this store. When the men came over to deliver the furniture, I guess they ran out of the proper screws to put the furniture together. They ended up using drywall screws, and hardly a week later someone sat on the bench with the drywall screw in it, and the leg completely broke off. The person who sat on it was a nine-year-old girl who weighs probably 60 pounds. We have called the store not once, not twice, but THREE Times to get this issue resolved. They have said all three times that someone “will call us to come take a look at the bench“ and we’ve yet to receive a phone call. Things are going to get ugly if this doesn’t get resolved immediately
Patti was very knowledgeable and very sweet She was able to help us with two different orders
The original delivery date was 7/11/2021 between 11:30 - 2:30. We were able to track our delivery. We were supposed to be the 7th delivery after the 2nd delivery tracking ended. We waited till close to 2:30 for the delivery nobody showed. I called customer service they said no problem it would show up. A bit later my wife contacted customer service and was informed that order was cancelled, unavailable and needed to be reordered, needless to say my wife was hot, We had wasted a whole day sitting around waiting for delivery. After my wife cancelled order several and trips back and forth to store the staff found out the order had been left in warehouse. We were able to get things cleared up and the furniture was eventually delivered on 7/14/2021. The store staff did a fantastic job. Your phone and online customer service is horrendous.
Friendly sales people, good selection and prices, and no pressure sales. An easy purchase.
(Translated by Google) Very bad experience it takes months to deliver the furniture do not buy here ... (Original) Muy mala experiencia se tardan meses para entregar los muebles no compren aqui...
Buyers beware. NO RETURN POLICY. NO EXCHANGE.
A store with one of the poorest customer services. I have ordered sectional sofas in the past 6 months. There is no reason for the delivery to be delayed other than the products have not arrived at the store, and that all the time I tried to call in. Ashley should shut down until it can have reliable suppliers. Those responsible for communications should also be fired.
Terrible experience. Ordered full living room and dining room furniture (over $3K) on May 7th - they said they were backed up and delivery would be mid to late June. Not ideal, but I understood. Every time I have called for an update they push the delivery date back. Now they say they can "maybe" deliver the rest of my furniture by August 10th. My family has been without for 3 months already. I tried to call the store to request a cancelation so I can get a refund and buy furniture somewhere else, and nobody ever answers the phone. I can't believe how disappointing this experience has been. DO NOT spend your money here.
Excellent people at the Mesa location. I was shopping from ND and they were very helpful and professional.
The buying experience was a bit slow. The team was quite attentive and friendly, but picking up the furniture was a chore. They didn't know where the piece was, I had to show them in the store which piece I bought and we had to navigate all the way through to get it to the truck. Wasn't professional at all. We got a great deal and the staff was nice but it wasn't something I'd absolutely recommend. We did get a killer deal on our mattress and for that, we are super grateful.
I love Ashley furniture and I really do like the store but the customer service is not that great that's why I did not give it five stars
Purchased an outdoor patio set, both Monica and Daniel at the Mesa AZ store were personable, easy to work with, and answered all my questions...would recommend Ashley to anyone considering new furniture.
Don't fall for their "sale" shenanigans. They mark everything up 2x to offer 50% "discounts". Go to American Furniture Warehouse instead.
Mathew the sales person left us alone to decide what we wanted and only came to us when we asked in other words he did not harass us I liked that now we will see how the delivery goes
Koi
Highly recommend. Friendly from beginning to end. No upsells no issues just good service
Great quality furniture AND our salesman was very friendly and attentive. Super experience.
My wife and I had a wonderful experience and our salesman Todd did a fantastic job showing us around. We bought a sectional, coffee table and an end table.
Fantastic customer service! Zero pressure from the sales associates, very comfortable shopping experience.
We had a very good experience at Ashley's Home Store. We purchase living room furniture and are very satisfied with the quality and workmanship of the product. Our sales associate was extremely helpful to us getting the best bang for our buck! Very Satified.
Sales person was knowledgeable and took lots of time with us. I found exactly what I wanted.
Bought my $2,600 sofa leather recliner at Ashley Furniture looks nice but it’s a complete rip off it has almost no padding ,metal bars and is very uncomfortable i bought extended warranty and no one ever answers the phone at extended warranty customer service and I paid for extended warranty ! Don’t buy furniture at Ashley furniture unless you plan on wasting your money on poor quality furniture inspect the hell out of it first and save your money on buying the extended warranty because you won’t have anyone answer the phone.
Made my dining room set purchase 2 years ago. Got tricked into buying extended warranty. 1 year ago I made a warranty claim for a replacement piece for one of the wooden chairs. The warehouse said they would ship a new piece. NEVER received. Now, the bench frame is split in half on one side. Called 3/2/21 to attempt to make a claim again and it just says number busy all day. Feel like I was robbed for big money on poor quality product. Also was pressured into buying a useless 5 year warranty. STAY AWAY
Horrendous customer service experience I have ever had. I was ready to buy a bed frame for my new house and it seemed like no one wanted to help me. I have no idea why not. Wouldn’t recommend this place.
Went looking for a bed. We had done some shopping around. Because of the amount of options they had we were able to purchase the bed we were looking for. Our salesperson was very friendly.
It has been over 3 years no mattres cover. It took them to 6 months to delivered my bed framed stay away from Ashley
Absolutely terribly customer service in the company and store. I understand we’re due to the pandemic, things have changed. However Ashley’s call line is the absolute worse, unnecessary long automated call system. Once you get a human it’s a call center, not the store. Once you get the store, you’re places in hold again. Online message system is useless, all I wanted to get/know is if I purchase my order, can I pick up at store and verify that the item is there. Canceling my appt and going to a local shop and more than willing to spend the extra penny for customer service.
I ordered a chair and dining room set in late November. I got a notice that the warehouse didn't have the product, so it would be delayed until December, then it got delayed again to January, and now I'm being told to wait until March for the chairs I bought. I called and spoke with a Manager at their customer service line, and they told me there was nothing that could be done. I said I felt lied to, and that I needed chairs for my dining room, and that they couldn't help me. They absolutely destroyed any trust I had in them as a company. They told me to call the store where the purchase was made to cancel the order. I called the store, and they had technical issues and hung up on me. Do. Not. Ever. Buy from Ashley Furniture.
I’ve never been treated so poorly. The 3rd party delivery guys couldn’t put the table together because it was broken, left it in the giant box in our dining area and refused to return it to the store. They also got blood on our brand new white couch and all over the floor and didn’t even say anything. I tried to call the sales manager but she wouldn’t to come to the phone and said I had to come into the store to discuss any issues. Then when I got there she was extremely unprofessional and rude and refused to talk to me. She literally interrupted me and said “Bye!” like an immature 7th grade girl. We’ve furnished 3 homes the last few years with Ashley furniture but now you’ve lost a loyal customer. Terrible experience.
Overpriced for sure.
Overpriced Ikea furniture
Expensive. I want to pay cash. Their sale is 40 % off if you qualify for an intrest free loan. Disapointing.
I&'ve had bad customer service and do not agree with Ashley&'s policy for robocalls for online orders for furniture delivery and technician appointments. I missed 2 calls and had to reschedule a week out because this business don&'t have a system in place that helps customers. We are paying them and this is how they treat customers? Ashley needs to change their process of helping customers! How do I report this problem and get someone to take action?
High prices, aggressive sales, and high delivery cost.
Bought $15,000.00 worth of furniture in September and to date I have still not received all of my furniture. The warehouse refers me to the store where I bought the furniture and the store says they have no control. No one wants to take responsibility. They have rescheduled delivery at least 2 or 3 times. Its gotten so I cringe everytime I hear Ashley furniture and I more than likely will not be shopping there anymore. It is not worth the stress it creates.
I want to take a moment and thank the store manager JOE from the Ashley Homestore - Superstition location. Over the past few months I have been going back and forth between GBS claims and Ashley Hometsore Customer Service. A few months back our bed developed a crack in the footboard and ever since we filed a claim back in July, I have been on numerous calls and have been told everything from &"your claim was never started&", &"the technician who came out never made any notes&" to &"you need to call so and so, we don&'t handle that&". It has been a VERY frustrating situation. It wasn&'t until I was able to finally ask for a store manager who introduced herself as JOE. She was a breath of fresh air. She told me she would send this right away over to our escalation team. She dealt with the couple of phones calls I made directly to the store. She was able to handle everything I had been dealing with for a few months, in just a few days. I came into the store and when she knew I was there she came right over to me and apologized for everything I had been dealing with. She did some overrides for me and made sure I left much happier. I really do appreciate you turning my day around JOE!!
I purchased a two seater loveseat, three seater couch, ottoman and two rugs from the Ashley Homestore on Southern in Mesa, AZ. The sales agent was very attentive and helpful. We made decisions together. The cost was $800. It is a lot of money but it took a long time coming for me. The items were delivered by two guys. They unwrapped the couches and left the ottoman near the door inside. As they drove away I called the store to tell them that the guys delivering left the ottoman unwrapped and to my surprise it was a large size ottoman; not the one I expected. The sales lady on the phone said that there is no returns. No returns? No exchanges? This issue is still unresolved but not forgotten.
This dresser (well, the whole bedroom set) is complete garbage. The dresser drawer broke by me putting shirts in it. I can't even begin to say how big of a pain it was to get it all delivered. The running boards, dresser, mattress (which is the worst mattress I've ever had), head/foot board all came separately. Even after I paid for the "hassle-free" delivery. Not to mention, I received two nominations that it was being delivered and it never showed up. I had to take multiple days off to sit and wait for the deliveries and even with paying extra for them to take the packing material with them, they left it in my room. I tried calling "customer service" over 20 times to try and find out where the deliveries were and I was hung up on over a dozen times and transferred even more. Finally, I reached a CSR that "said" she'd email her boss and someone would get in contact with me...which never happened. This is the worst furniture company I've ever seen. To think that I decided not to go with IKEA because I wanted "nicer" stuff, that I would have for a while, this was a big mistake. On top of it all, when you order online they charge your card, when they ship it they charge your card again and then it takes 2-4 days for them to credit your card back for the first charge. I'm VERY glad I didn't go ahead and buy furniture for my whole house (like my wife told me to) because it's complete crap. Save your money and hassles and go to IKEA, at least with them...you know what you're going to get.
Literally got sent the wrong item after talking with someone for over an hour then got told I couldn't do anything about the mistake THEY made. Also had to wait extremely long for something I was told was in stock. Very displeased with all around service because when I did get my bed frame it was put together poorly and it was obviously rushed. I remember them being done super fast and just trying to throw it in my room. Now I'm up at 4pm trying to fix it so I don't break any wires or hurt myself. Maybe your workers should focus on their job instead of the tv. Please take your services to another company who will treat you like you jus spent well over 2500 on just 2 bed frames and 2 night stands. Please Ashley make your employees care more this is unacceptable
Went in this store to purchase a couch, but since we were not buying the whole set our sales man started helping someone else. I can’t believe the horrible service experience I had at the store.
I ordered 2 new couch cushions at the end of June. I got an email it was ready and to call them to set up delivery. Called the lady was rude gave me the run around said there was no order and then put me on a 45 min call and hung up. I proceeded to call leave voicemails for days! Nothing! I finally go in to find out they canceled my order no refund just cancel it they had to reorder it! A month later i got sheets of fabric in the mail, go back to find out they sent me the wrong thing. Next day speak to the warehouse manager clarify what i need and ordered. Get another set of fabric. Go back in for them to tell me they now have to order the cushions they come separate then I have to schedule a technician to come and sew the fabric on the cushion. 🙄🤦🏻♀️ so i wait another month! Finally last week I went back and cancel the whole order! And the guy couldn’t understand why I wanted my money back and cancel the order! It had been 4 months and the head ache and run around wasn’t worth it! I’ll never shop there again
We won’t be getting furniture til December 2nd. We have gotten called three times and all three of those times we have been rescheduled for delivery. So we are stuck paying for something we don’t have. Also, we were told the furniture we ordered has been discontinued, so we will see.
Not interested in helping to find the product I was looking for at another store, did not have a sample of what I was looking for and if I ordered it and didn’t like it I could not get a refund only a store credit. Unreasonable wait when calling store for assistance they did not pick up call at all. After 15 minutes you get a voicemail and they will call you back in 24 to 48 hours...this is not customer service, this is a disservice.
I went to Ashley Furniture for a new matress I have back issues so I needed a extra plush matress the salesman Ron showed me one on display that was perfect but what I received in a box to my house is NOT the matress I tried at the store this thing is not plush at all there’s no give to the matress I bought the Anniversary Addition Matress in store when the box arrived I was beyond dissatisfied what I saw and what I got were two entirely different things the individual coils don’t move it’s like sleeping on the floor a part of the bed has a indent from where it didn’t inflate back properly what I was so excited for is ruined I waited two months to post this to truly give the matress a try it is not right I’m stuck with a matress that hurts me I don’t know how much I cry because I have no relief for my back I DO NOT recommend the Anniversary Matress save yourself the pain and money it’s not like there’s an exchange or refund on a matress what’s bought your stuck with maybe it’s the fact it’s shipped in a box either way I will NEVER buy another box bed if I can’t see that exact matress that will be mine before it’s delivered I’m not purchasing it.
Very dissatisfied with my experience!!!! We ordered a couch and a recliner. The recliner was supposed to come, they brought the WRONG recliner. Then asked me if I still wanted the recliner that they brought, even if it was worth A LOT less! Ummm, I want the recliner that I BOUGHT not a cheaper one. We then had a wait to get the new recliner. The couch is on back order. So I have been waiting 2 months for it, I agreed to that. I got a call earlier this week saying it will be delivered on Oct 4th. I was expecting it today, Oct 4th. Today, NO ONE called me, I CALLED THEM today. When I asked when my couch will be here, they said it is on back order again. It will be ANOTHER 1.5 months. They offered me $50 gift certificated. I got rid of my old couch yesterday, thinking I will have one today. I don&'t want $50.... I WANT A COUCH! Unacceptable! They also messed up on my billing, and attempted to charge me over $1000 extra. I had to point out their mistake. They adjusted it, but only because I caught it. If you want a couch in a timely matter, and the agreed upon time. Don&'t go here!
Company solid me fake leather leather decided not refund me or fix...couches broke with in the first year do not spend your money with company
Absolutely regret ever stepping a foot into this store! Spent almost $4400 for a bedroom set in July and was told the bed frame who be on back order no later than 6-8 weeks; just left the store because my husband has tried to call twice for an update and it’s October 1st and was rudely told by, Jo (manager) that almost sixty people are waiting for the same bed and it’s not like this was done on purpose! Seriously??!!!! Why would they keep selling a bed that they can’t fulfill at this time?! Shady, lying and unethical employees that absolutely do not take responsibility for the lack of misleading statements to their customers. They’re all about making money and they could care less about customer service and quality of their merchandise. STAY AWAY! Furniture is overpriced and not top quality at all!
I have been a past customer of this Ashley Home Store and was prepared to purchase 2 adjustable mattress/beds today, however, when our salesperson called the female manager over to ask her a question... I will just say, she is one of the rudest, most disrespectful people I have ever met! Just lost my business, permanently!
Helpful and friendly.. but every sofa we sat on was kind of uncomfortable for the price. The one we wanted was out of stock. And the display items were falling apart (crooked cabinet doors, handles hanging off dressers).. like how do you expect furniture to sell like this? Does no one know how to use a screwdriver? It was okay for what it was. Lol
I had ordered $4,000 worth of furniture a month in advance and was told everything would be delivered by the 18th of September. On the 14th I got a call from Customer service saying that none of my furniture will be there when I asked for it. I had to go down to my local Ashley furniture store and fix it. On the 18th I got four pieces of my furniture that I bought. On 25th, when I was supposed to get the rest of my furniture, I got two more pieces (not all, but two). I went back down there and they basically say there’s nothing they can do. I talked to the head manager there earlier this morning and told him that his delivery guys didn’t set up our headboard (it has lights that light up) and that we’re missing a cord for the headboard, he just brushed it off like it was no big deal. So I advise anyone who is reading this DO NOT GO TO ASHLEY FURNITURE!! ALL THEY’LL DO IS GIVE YOU EXCUSES AND NOT DELIVER YOUR FURNITURE WHEN EXPECTED! AND WHEN TALKING TO THE “HEAD MANAGER” ALL HE DID WAS SAY SORRY LIKE THATS GOING TO SOLVE THE PROBLEM AT HAND.
Love the furniture looked over couches found one only to be told 5 weeks b4 delivery
The sales associate was very knowledgeable and respectful. I was shown several choices and my questions were answered. He took time with me to make sure I was satisfied with the furniture. Very good experience.
I called earlier for slates and Becca answered and advising me that my bed was discontinued and they no longer have the parts. I asked if it's anything sold similar that they may have and she advised no. I then took my part down to the location and was greeted by Becca. She advised me that her response is the same and that they don't have anything. I then requested for a sales rep and I was then greeted by Jo. She heard my concerned and look at a few similar pieces and advised they will fit. To be sure Jo wanted to contact the parts department and get back with me. Even if the part doesn't fit I appreciate Jo for going the extra mile to attempt to help me. Becca was quick to say no and did not try all she kept saying was "No".
We love the bedroom set we purchased, sales people and the whole experience EXCEPT the delivery. Two guys delivered our furniture, left a gigantic mess and I had to remind them to wear their masks several times.
The reputation of Ashley furniture drew me in. $900.00 for a couch bought 12/2019. Delivery was a pain and now the couch looks like something sold out by Walmart. Cheap materials. I will never buy their products again. The service warrant put so many stipulations that they wont fix my couch of less than 2 years old. So this is what Ashley quality looks like. Like I said, never again.
Horrible way to treat customers with medical conditions who come in to buy. A male employee saw us enter the store without masks, we weren't questioned about it. Shows us the items we wished to purchase then says he's calling security on us after we explained medical conditions not allowing us to wear masks! Other stores make provisions for shoppers like us. Total discrimination by Ashley Homestore. SHAME ON YOU!!! I will take my business to other stores and you can bet I will tell all my friends of the horrible treatment today August 26, 2020
Wanted to buy, nothing available in stock
I don&'t think I&'ve ever had such poor customer experience with a furniture store. The first time I visited, a barrage of store deals was listed off to me as I was barely through the door. The second was better and I found an easy going salesperson on the showroom floor to assist me in putting together the purchase of the bed set I&'d found on my previous trip.Most items were in stock, but several were 3-4 weeks out. We had originally scheduled delivery and setup for 8/24 then moved the dates to 9/5 as that&'s when the mattress would be available. I got home and realized that my dates hadn&'t been changed and additionally the king size mattress was set for warehouse pickup! Not what I&'d requested at all.I spent a warm Thursday afternoon on the phone for 20 minutes only to be disconnected and then an additional 50 minutes in a chat room by myself.Lucky me, I got a call yesterday, Saturday, from Ashley. The call however wasn&'t a return call from my previous contact attempts. Instead it was a reschedule call due to their delays.Fine, I thought. I was trying to push delivery back a week anyway.I get on the phone today, Sunday, and am told that the dresser won&'t be ready until the 13th. Ok, an extra week, sure. I&'m rescheduling when I&'m then told that the mattress won&'t be ready until the 24th of Sept. A 3 week delay! COVID has messed with a lot of logistics chains and manufacturing, I understand and accept that. The thing is, Ashley full well knows this too and needs to bake those delay times it&'s experiencing into their delivery ETAs! Under promise, over deliver! It&'s not on your customer to figure you&'re delayed by COVID impacts - you should be upfront with this information.Either way, I have company coming into town that weekend and now it&'s HIGHLY likely I won&'t have anywhere for them to sleep. Not cool.You get 2 stars because of your nice saleswoman. But if I don&'t have my furniture by Sept 26th, which is my new delivery date, then the rating will be changed to 1 star. Mostly because I would not have purchased this set if I&'d been given proper expectations before laying down 4K.
I will never shop at Ashley's furniture store ever, I waited over 2 months for a desk. They called to reschedule, in july and never once they told me I was supposed to go back to the store to resign. The store is an hour away from my home. Why didnt they call me on the weekend except monday when I was working and could not leave. And they tell me in order for you to have your items on Wednesday, you will have to come in today. Aww no, not once offered for mentoring to go to a store closer to my home. So when I finally was able to speak to the sales manager in charge, because someone else was covering the offer to send me all my info to the store on tempe, I said ok much better. So wrong the tempe store has a sales manager who are not that good either. She told me they did not send over all my info, tells me at 5 she was going to call me back never did, I reached out to her tells me because she didnt have the info she didnt call me back. I tell her the name of my piece, I already placed funds on tells me, it would of been easier if I would have told her the piece name, and this was at 8 pm when I had to reach out to her. She tells me just come in not once did she know, I had already placed over $100 down. So why would I feel comfortable going back into the at 8 pm or the next day and placing a brand new order. How would I be insured that I would receive credit towards my funds. And worst, they told me my pieces where going to be delivered till two weeks later. And dont try calling corporate because they are just as bad as there sales managers. They will give you the run around. Ashley's home furniture is not number 1 anymore. There services have gone down the drain. Worst furniture store ever
Very pleased indeed
Allie was very helpful and patient.
I went into this store today with my daughter serious about buying a pair of Accent Chairs. I walked right up to a pair of male store associates & was pretty much dismissed by them right away. We had already looked online & I knew which models I was interested in & tried to tell you that, but you made it clear I was to “walk around entire store” by ourselves. Our sale was pretty much a sure thing, but you preferred to instead wait by the door hoping for a big sale when a quick close was walking right past you. I left & bought a pair of Laz z Boy chairs instead. In the future maybe don’t judge a book by its cover, especially when your store is nearly empty & your associates time is otherwise unoccupied. Included a pic of the chair we would have purchased 2 of.
Nice
Product arrived with major damage and metal shavings in packaging. Tried to return the product, but after 6 tries to their customer service and no response I gave up. I would give zero stars if possible!
I have never had such a horrible experience with customer service.I have spoken with over 20 people in a months time and spent a total of 10 hours on the phone, I have been misinformed, hung up on and downright, lied to. I have literally been in tears.All just to return items. At one point in time, I had 3 bookcases sitting in front of my door. Thats actually 2 extra ! In store is great but I would encourage everyone not to order online as its complete chaos !
Unfortunately, I have to leave a review online because I cannot get a response from Ashley HomeStore. I understand that products and services may be delayed, but I&'ve received the runaround since I purchased online in April. I ordered two matching side tables. As soon as they arrived, I opened one and was immediately disappointed in the low cardboard quality drawers. The corners were already damaged upon arrival, but I figured I was stuck with it because I opened it. I wanted to return the unopened one still in the package. I immediately reached out to determine how I could return it, and the customer service line referenced in my shipping invoice was deactivated and redirected me to another customer service avenue. I went online, tried to chat in real time from their website, and called and emailed every customer service number I could find, including the links in my order confirmation and the local store, but No One Answered nor returned my concerns since April. It&'s July now. Every day, I receive new ads and offers from Ashley HomeStore in my inbox, but I will not shop there again, and I encourage you to look elsewhere or at least purchase from them in-store so you can better gauge the quality of the furniture.
Nice place
Was superbly disappointed about how little this company cares about public safety. None of the staff was wearing masks and they didn’t understand the concept of socially distancing. Will gladly take my business to a company that cares about its community
Nice LOOKING furniture but quality is extremely poor. Purchased a couch, oversized chair with an ottoman, fireplace entertainment center, floor lamp, and a rug. The couch is so cheaply made that it creeks every time you move on it. $1200 for a POOR quality couch set? You guys are insane. Should have gone to Pruitt's where at least they have good quality furniture and decently priced.
We were greeted at the door (after being told to wait in long line outside Amer. furniture which was not good since my husband is handicapped) by Matt who was very friendly didn&'t try to sell us something more expensive and in fact gave us a great deal. We chose not to shop at American furniture because they could not show us one recliner not made in China! I do not choose to support a communist country-do what you like. The chairs we bought wound up being much more comfortable and the same price as AFW.
I went in the store last Friday to order merchandise and when questioned about pricing I was told their prices were the same as online. So I ordered my items, paid for it straight out but was told by the young lady that helped me, the merchandise was being direct shipped and would not be shipped until 5 days later minimum. I went home looked online and the prices were $198 cheaper and it said I could get it by the 6th. The same day she told me it was the earliest it could be shipped. I went back to the store 14hrs later after ordering to cancel and place the order myself. I was by the front desk that the it was cancelled and I should hear from them in 2 hrs about my refund. Never heard back so I called on Sunday and was told it was too late to cancel and get my refund because it had miraculously shipped. This was at 11:30am. When finally given a tracking number I found out it did not ship out until 6:02 pm on Sunday night. So they lied. I had to drive an hour yesterday to take it back to get my money. Never again will I deal with these liars
Be ware that all sales are final. They will not accept returns for any reason. We purchased a specific bedroom set because of the matching TV stand and book shelves.We opted to pick up the items because the delivery fee was $300 and waited an extra week so ensure that we were able to pick up everything at the same time.The warehouse was complete chaos and it wasn&'t until we were fully loaded that they notified us that the TV wouldn&'t be available for another two weeks.I reached out to store, left messages for the manager, reaches out to the sales rep who sold us the set, was told that we needed to speak to the manager... no returned call. The warehouse gave us the wrong headboard and I had a very difficult time getting this resolved.When I called to follow up about the TV stand, I was informed that I need to wait another three months to get the rest do the furniture.Had this been communicated we likely would have decided on a different bedroom set all together.Everything finally was resolved, but I would have preferred to avoid the headache. My advice is shop elsewhere.Horrible customer service, lack of follow through, and a complete disrespect for other&'
Horrible Customer Service!
So all I did was call to get a price for something the woman who answered the phone was extremely rude but what do you expect for someone who works at Ashley they are the McDonald's of furniture so ill will happily tell everyone I ever meet to stay far away from this location.
Sadly, I have to leave a negative review. After being prodded and hounded to pay extra for deliveries and insurance I chose to cancel a direct-ship order that was scheduled to be delivered weeks out due to the item being back ordered. The receipt was on my phone, so I showed it to the person behind the customer service desk. She took my phone and fumbled with her computer for a few moments before she took my phone away, without a word to me about where she was going. With my phone still not in sight, the next person behind the next desk desk over sat quietly for what seemed like hours ( it was legitimately seven or eight minutes) before I was told she didn&'t remember how to return a direct ship item. Meanwhile, my husband was attempting to have a chandelier we had decided to purchase retrieved from its hanging position. The salesperson proceeded to tell my husband he needed to pay $60 to have the $200 purchase delivered. My husband stated he would rather just take it with him, since there is plenty of room in our SUV. The guy&'s response was (somewhat annoyed), &"so you plan to drive all the way to our Phoenix warehouse to pick it up?&" My husband replied, &"it&'s a clearance item. I assume I am purchasing the one hanging right in the store.&" After purchasing, it was agreed that my husband would have to come back to pick it up four days later on a Monday. My husband came to get me from the customer service counter where I had been attempting my return, and arrived in time to find out I would have to return again for the refund because it couldn&'t be processed at that time.10 days later my husband and I went to pick up our new chandelier and process our previous return. We assumed at this point, based on our experience thus far, the light would still be hanging. Sure enough it was! We returned the light, had the other item&'s return processed and left without any plans of ever returning! Incompetence all around, and I am not prone to giving poor reviews. Buyer beware!!
Always awesome deals and helpful people to guide you to what your looking for.
We were served by a real professional . Cheryl was very informative on her products. We were lucky to have her as our sales person. We would ask for her when we come back to the store.
We had a great experience at Ashley as usual. We found some couches and lamps to match. We were unsure on a few things and Marcia did a great job clarifying. When We went back to purchase, Marcia was off so Michael helped us and was very helpful. Thanks Ashley for the great service again!
The worst. If I could give less than one star believe me I would. It&'s taken six months to get a bedroom set delivered for my son. The first time they came to deliver it, it was too damaged for them to unload from the truck. Once it was finally delivered last week the gentlemen putting it together broke a piece. Instead of replacing the piece they sent yet another technician out today to tell us nope, can&'t fix it we will send you a replacement in 7-10 days. Absolutely insane.
I have bought numerous pieces of furniture from Ashley, and I have never been disappointed in my choices.My new sofa looks fabulous in my den. The two men that delivered the furniture were excellent, don’t let go of these two.
I would've never gone to this store if I had known it was going to be such a nightmare. From the beginning, we had to make 3 different trips to their warehouse because they didn't have the furniture as we were told. A month after we purchased mattress protectors, we were yet to receive them, so we ended up going to the store. There they gave us 2 of the ones they had in stock but we were never told we'd be charged twice. So now I'm stuck paying an additional $269.
High prices
Having recently bought a new home, I just had to indulge and buy lots of new furniture as a retirement gift to myself. Spent months and months going to all the big and little furniture stores in the area. Had I remembered/discovered Ashley Furniture earlier in my hunt, I wouldn't have had to look any further. Not only did I find nearly everything I had been looking for, but lucked upon a wonderful, wonderful salesperson by the name of Mat Haggerty. This young man was like my own personal valet...so very helpful, knowledgeable and caring. There was no pressure or pitches that I had to endure. Honest to goodness, there will be a second round of purchases and Mat will be my one and only go to guy! Love him and love the store! Nice going Ashley Furniture.
Great shopping here, no pressure very elegant merchandise
Left a HUGE mess after putting together some furniture pieces. Not happy with the service at all
Brandon, Robert, and Malissa were the one's who help me today. They were very helpful and knowledgeable. This is why I decided to give all three a 5 star review.
The saleswoman was very professional and helpful. Things went smoothly and all was concluded in a short period of time.
Good selection of home furniture in store here.
Brandon was great. He met us at the door and took us right to the item we wanted. We bought it. He was very nice
I purchased a furniture set and TV stand with a fireplace. Beautiful and scheduled delivery before my family is scheduled to fly in during the week if the week of 2/10. John 'rocket" explained that one piece of furniture was not in stock but could be delivered later. I selected 2/5/2020 as my second delivery date for the one large couch that was available for the first delivery. A few weeks ago I ran into John while my mother and I were shopping for end tables to addd to the 2/5 delivery. Said hi the John but he was busy w other customerds. Today is 2/4/2020 and I didn't receive a text from Ashley like I did w the first delivery so I called. Come to find out my furniture is not available until 2/20 and shows as a "warehouse pick up" not a delivery. Becca, in customer service, will call me back to find out what happened. I explained that I ran into John plus there was no heads up that there was a delay. Becca offered me another set..I explained that I have the matching loveseat so I need the couch I bought. I'll update my review once I receive a response and the couch is delivered. Furniture is good quality but not sure I'd buy something that is not all delivered on the same date again.
Marcia was perfect!. It is like she read my mind on what I was looking for in a kitchen dining set and bar stools!
Over priced and pushy salesmen. We purchased sectional and it makes noises when you set on it.
Monica was awesome! She helped me and even got me a discount. Very friendly non pushy place to shop. She answered all my questions and knew her stuff.
Where not very helpful. Didn't seen interest or couldn't be bothered to help with the information we needed.
We went to Ashley Furniture in Gilbert AZ, had the worst experience possible. We had Angela as our sales rep and she was more concerned on her commissions then customer service. We bought a lot of furniture and apron arrival they sent out the wrong couch sets and the Kitchen chairs where damaged and also was the Coffee Table and the Book shelf. We went into the store spoke with Ryan the store manager and he acted like he could care less... Here we are 90 days later and we have had two different repair guys over to fix our new furniture makes a lot of since right??? Ashley has also sent out two other. Ok shelf’s to replace the damage one they sent out and guess what, both Book shelf’s where also damaged... I will never go to another Ashley Furniture or recommend them to anybody.....
Average at best, yes the furniture is decently made but both my orderS showed up wrong and damaged. In the end it took 5 months to get my replacement. In the store is more of the same after about 15 min in the store asking for help. Everyone pawned me off to the next person bc no one was interested in working or selling anything that day. Find other options IMO
Andrew Scates made our furniture purchase quick and painless. He was very knowledgeable and extremely helpful! We will definitely be back for future purchases.
I wish I could give them no stars; the people who work there are all sleezy, don’t care about their customers and only want a sale. The way you talk to customers shows a lot! I WILL NEVER BUY FROM HERE AGAIN! Your best bet is to go to AFM where they have the same products and you know you will get it delivered on time. Ordered my set November knowing I will be moving into a place in January and the pieces are still back ordered.
Nice friendly help. Decent pricing.
Walking into the store, we weren’t planning on making a purchase. We were simply going to look to get ideas as to what we wanted for our home... until we met our sales rep! Our sales representative Brandon Cruz was the reason why we decided to buy ! He made the whole process a very comfortable one and he listened to our needs. He displayed a positive attitude and made sure he met our every need. Our purchase was delivered last week and we love our new furniture! We plan to buy more in the future and hope that Brandon is the person to help us!
We have bought over 20K MSRP, offered 50% off due to volume, I’m guessing. Salesman was Ally, and a great gal. However, our most recent purchase was made using gift cards they offered to us to make another sale, because they could not discount a mattress, but could on furniture. So, we went in, salesman had to go see “the manager” literally five times during sale. Nothing mentioned about gift cards can “only be used on full price items.” We bought a sofa table with 2 small stools, according to sale, they honored the 50% off which they said we got on future purchases l, after I had to beg borrow and threaten to walk away. When we got our delivery no stools. Called salesman Mike, said would call us back. Never did, and I called to speak with manager. He said we should have been told about the gift certificates, manager would call back before closing. It’s 6:51pm, closes at 9pm, my point being furniture was delivered at 10am, and call made. This is great service after the sale Ashley Store. Way to treat a veteran, and once committed buyer. No excuse for no return call!! AVOID!!! Writing corporate office, and since I’m quite connected in veteran and 55+ community, word will spread, quickly.
We had a wonderful experience buying our sofa from Ashley HomeStore on Southern! Brandon greeted us the second we got there and helped us buy the sofa while saying us $100s! Definitely would recommend buying here if you need that extra help picking out that perfect addition to your home.
Nice furniture, too pricey for me
I would not recomend, the quality is very poor, i recomend Mor. Or at least visit another furniturre company to make your own comparison
Wish I could put zero worst experience I've ever had took me three months to get furniture that I paid for in full one lie after another they finally gave me the furniture off the showroom floor will not do business with them again
Friendly staff great selection a furniture
When I called the Ashley store by superstition mall in mesa I never did get to talk to a person. Poor phone service. Can't believe no one can answer the phone.
I purchased 2 power chairs in July ...by August 1 had broken down. I purchased the protection plan and a service tech came out and had to order the part. It is now today as i write this 12/20/19. The tech was out today but he ordered the WRONG part so it is still not fixed ....NOT COOL !!!!!!!!
Salesman meets you at the door to show you around, you have to ask to be left alone. We found that Ashley was more affordable than most places and had a decent selection. Wish the sofas/sectionals had more fabric selection.
Went to Ashley a couple of weeks back and purchased exactly what I was looking for..the salesman was excellent. Wish I knew his name. He sat and talked with us even after we had finished with the purchase. Absolutely no problems or concerns and not even a tiny amount of pushing. I will return and look for this specific salesman when I do. (I do think the delivery might be a bit pricey, but that has nothing to do with the store or purchase)
Delivery people were in a hurry pretended to hook the couch together. I had to crawl under and do it myself. A wire came loose and one of the recliners stopped working about 48 hrs after delivery. Poorly made design if you sit too far forward the recliner won’t close all the way. Asked if they could come fix it they said one week. I just think if you buy a high end product it should be designed and work properly. Also would not take your old couch out. Would not take the couch back even though it was completely unsatisfactory I’m giving Ashley furniture exactly 0 stars.
Not to shabby
I came in with my Aunt looking for a bed and JT wound up being our sales representative. Which made our shopping experience one of my and my aunt's best shopping experience up in the top five shopping experiences ever. He was very knowledgeable, polite patient and didn't try to up sale down sale. He wanted my aunt to be the most comfortable in the bed that best fit her. And that's exactly what she bought. And spent way above what she set her budget at. Over all JT should be recognized for his customer service skills as they are something to be modeled after to train other employees. Thanks from myself and my aunt. Your the best Ron and Carol
Brandon and Daniel were fantastic. Very knowledgeable and helpful! I highly recommend them!!
Moving into a new house meant needing to buy new furniture. Although we liked the couch we bought, we weren't fans of the pushy sales people. Every time we walked into this store, one of sales people would follow us and look over our shoulder commenting on each piece of furniture that we looked at. I'm more of a shopper that needs some space, so if you're like me- try American Furniture Warehouse. They have nicer furniture styles and non-clingy sales people.
Moving into a new house meant needing to buy new furniture. Although we liked the couch we bought, we weren&'t fans of the pushy sales people. Every time we walked into this store, one of sales people would follow us and look over our shoulder commenting on each piece of furniture that we looked at. I&'m more of a shopper that needs some space, so if you&'re like me- try American Furniture Warehouse. They have nicer furniture styles and non-clingy sales people.
It was a very busy Black Friday. I came in and no one approached me to ask if I needed help. I checked out the recliners. I found one that I liked and wanted to buy it. It took awhile to find someone to help me. The recliner is comfy but not as comfy as my last one😢
Eddy was a great salesperson. I recieved all information I needed to make an informed decision. He also assisted me with the credit application. I look forward to further relationships with Ashley Furniture.
I met Monica when I first walked in. She is VERY helpful and full of knowledge about mattresses. Very friendly too. I knew if I was buying anything it would be with Monica.
The deals we found online that we really wanted to see, they didn't have in store. The people however, very nice and friendly
Service was interesting I was there with my elderly parents looking for a bed, the person helping us showed us the most expensive bed in the store for a queen bed. Unbelievable exploitation of the elderly. WOW.
The prices were a little higher than they should have been. The repair services were not very good.
We ordered a living room set. Matt and the GM told us that everything was in stock and would be delivered on November 24th. We’re now being told that nothing is in stock and that it will delivered on December 29th. Stay away from this place. They lie just to get the quick sale.
Pricing was fair, product is quality, but what really helped the sale was our sales associate Mat. He was thorough, informative, and didn’t pressure us. He made the entire experience excellent. We would recommend Ashley furniture in Mesa to all of our friends!
So this has been ridiculous. This is my first and last time dealingwith Ashley furniture.First I buy an overpriced couch because gf wanted a new one. NotAshley's fault of course.Then they set my delivery date almost a month out. Annoying but I candeal with that.Today was the delivery date. I get a phone call at 11am from thedelivery guy, I tell the guy how to get to my place. Then he tells mehe's only delivering part of my order, not all of it.Frustrated but told it should only be a couple more days to get the rest.Now my gf is the only one home and works the night shift. So I have her stay and wait for the guys to arrive when she should be sleepingfor work. Unfortunately we can't get anyone else to keep an eye outfor the guys.The promised time they were supposed to arrive comes by. Nothing from them.I call and the phone line says "Ashley is currently having a problem, goodbye"Wait a couple hours and get the same message. Finally at 3:30pm, I call and get ahold of a woman named Ivy.I explain the issue to her and she apologizes and tells me that sheneeds to check with dispatch and she'll be right back. Puts me onhold for 10 minutes. Suddenly a man answers the phone "Thank you forcalling Ashley Furniture, how may I help you?"I'm already pissed off but doing my best not to take my anger out onthis guy on the phone.I re-explain the issue to him all over again. He puts me on hold forone minute and comes back. Tells me that the partial order that wasdelayed won't arrive until december 26th. This is now almost 2 monthsafter my initial purchase date, and more than 1 month after thepromised delivery date.He also tells me that although they called me and told me they were onthe way, and although I had received a text message from ashley thatmy ottoman would be arriving in 20 minutes (11:30am). They apparentlymade a last minute decision and canceled the order.None of this was communicated to me is the biggest reason I am sopissed off. My poor sleep deprived girlfriend now gets to go back towork with no sleep when she could have been sleeping this entire time.The guy apologized to me and admitted that he doesn't understand whythey A. Didn't communicate to me about the fact that part of my orderwas pushed back by more than a month. And B. Why they called me,agreed to bring at least part of my order, then canceled that aftertelling me it'll be delivered, and without contacting me to let meknow it's been canceled. I have received no phone calls, no text, noemail from Ashley Furniture store. Clearly this is a company thatdoes not care about us once they have our money.Furthermore, the agent on the phone did say he wants to make it up tome, but he is unable to do ANYTHING for me until after it is deliveredin December when I'm probably more pissed than I am now
Beautiful showroom, great deals and excellent customer service.
So this has been ridiculous. This is my first and last time dealingwith Ashley furniture.First I buy an overpriced couch because gf wanted a new one. NotAshley&'s fault of course.Then they set my delivery date almost a month out. Annoying but I candeal with that.Today was the delivery date. I get a phone call at 11am from thedelivery guy, I tell the guy how to get to my place. Then he tells mehe&'s only delivering part of my order, not all of it.Frustrated but told it should only be a couple more days to get the rest.Now my gf is the only one home and works the night shift. So I haveher stay and wait for the guys to arrive when she should be sleepingfor work. Unfortunately we can&'t get anyone else to keep an eye outfor the guys.The promised time they were supposed to arrive comes by. Nothing from them.I call and the phone line says &"Ashley is currently having a problem, goodbye&"Wait a couple hours and get the same message.Finally at 3:30pm, I call and get ahold of a woman named Ivy.I explain the issue to her and she apologizes and tells me that sheneeds to check with dispatch and she&'ll be right back. Puts me onhold for 10 minutes. Suddenly a man answers the phone &"Thank you forcalling Ashley Furniture, how may I help you?&"I&'m already pissed off but doing my best not to take my anger out onthis guy on the phone.I re-explain the issue to him all over again. He puts me on hold forone minute and comes back. Tells me that the partial order that wasdelayed won&'t arrive until december 26th. This is now almost 2 monthsafter my initial purchase date, and more than 1 month after thepromised delivery date.He also tells me that although they called me and told me they were onthe way, and although I had received a text message from ashley thatmy ottoman would be arriving in 20 minutes (11:30am). They apparentlymade a last minute decision and canceled the order.None of this was communicated to me is the biggest reason I am sopissed off. My poor sleep deprived girlfriend now gets to go back towork with no sleep when she could have been sleeping this entire time.The guy apologized to me and admitted that he doesn&'t understand whythey A. Didn&'t communicate to me about the fact that part of my orderwas pushed back by more than a month. And B. Why they called me,agreed to bring at least part of my order, then canceled that aftertelling me it&'ll be delivered, and without contacting me to let meknow it&'s been canceled. I have received no phone calls, no text, noemail from Ashley Furniture store. Clearly this is a company thatdoes not care about us once they have our money.Furthermore, the agent on the phone did say he wants to make it up tome, but he is unable to do ANYTHING for me until after it is deliveredin December when I&'m probably more pissed than I am now
Dewayne and I were so pleased with our sales assistant, Allie. She was so helpful. We made a lot of purchases and sometimes we had indecision. .. . She never was inpatient but always kind. I will recommend Ashley Furniture to friends and tell them to request Allie for assistance.
Employees were friendly and very knowledgeable about the mattresses I wanted to purchase. They helped me get the best deal for my budget..
We bought a sectional from Ashley Furniture and the one we sat on was a Tan color. We asked if it came in a Navy Blue color we liked on another couch. Went to check the computer and came back and said they did offer it in the Navy Blue. Ordered the sectional and before we left the store I asked them where in the paperwork showed the color because I didn’t want to get there and have the wrong color. Two different employees looked and said it’s done by the numbers on the piece and both said yes it’s blue. Picked up the couch and didn’t check couch first (my fault) and for home and definitely not Navy Blue but some grey blue that’s nothing like we wanted and multiple people confirmed. Called to ask what’s the problem and the customer service girl was not nice and said I would have to take it back to the warehouse and figure it out and sales are final. Ended up talking to someone else and they informed us the couch we wanted doesn’t even come in the Navy Blue color, therefore we were lied to by the employee. Talked with the store manager after calling him 3 times he finally spoke with us when we called again. Nothing has been resolved yet and manager said he would call us today and haven’t heard from him yet and it’s 6pm. So we will wait and see what happens. Maybe cancel the payment and keep the couch if we don’t hear from him soon.
Sales person, Oz, was very helpful without being too pushy. Not only did he he help us find the right sofa, at a good price but also gave us a nice discount. Almost as important - we were on a tight time schedule, Oz helped to make sure that our sofa, purchased on Saturday, was delivered Monday! All in all definitely a five star effort!
Bad style for the price
Great in store service from Ed. He was helpful and didn't rush me. Bought two couches and other pieces. 5 stars to the store. Delivery came and this is why I give 2 stars. My two accent chairs were brought in house without plastic covers on them. The gentleman carrying them in carried both resting on top of his head - his sweaty head (Phoenix AZ). I immediately pointed out to the "lead delivery guy" the wet round spots from the other guys head. He shrugged his shoulders and said, its hot. I said, I understand but....I don't want these spots- what can we do? He said we will send someone to come clean them. To me, he insinuated I could not send them back because of this. He made it seem like my Only recourse was to have them cleaned. On top of all this, not once was an apology given by either delivery person. My other issue is the sectional couch with a chaise lounge started wobbling and Squeaking whenever someone adult or child would sit on that part of the couch. I called customer service to report the spots on my chairs and the chaise Lounge issue. I was on hold 37 minutes before I talk to someone. But never mind that, when I told the representative everything I had gone through not once did she say I'm sorry to hear that and gosh I'm sorry for your experience let's try to make this better. All she said is can't get someone out there till next week can you make that work. I was not impressed to say the least. So....I wait a few more days before someone comes to evaluate my situation. I sure hope Ashley makes it right. I bought from them 12 years ago and had a great experience and was hoping this time would be the same- so far - not looking that way. I will update post and star rating depending on outcome. As of now - buyer beware
Great in store service from Ed. He was helpful and didn&'t rush me. Bought two couches and other pieces. 5 stars to the store. Delivery came and this is why I give 2 stars. My two accent chairs were brought in house without plastic covers on them. The gentleman carrying them in carried both resting on top of his head - his sweaty head (Phoenix AZ). I immediately pointed out to the &"lead delivery guy&" the wet round spots from the other guys head. He shrugged his shoulders and said, its hot. I said, I understand but....I don&'t want these spots- what can we do? He said we will send someone to come clean them. To me, he insinuated I could not send them back because of this. He made it seem like my Only recourse was to have them cleaned. On top of all this, not once was an apology given by either delivery person. My other issue is the sectional couch with a chaise lounge started wobbling and Squeaking whenever someone adult or child would sit on that part of the couch. I called customer service to report the spots on my chairs and the chaise Lounge issue. I was on hold 37 minutes before I talk to someone. But never mind that, when I told the representative everything I had gone through not once did she say I&'m sorry to hear that and gosh I&'m sorry for your experience let&'s try to make this better. All she said is can&'t get someone out there till next week can you make that work. I was not impressed to say the least. So....I wait a few more days before someone comes to evaluate my situation. I sure hope Ashley makes it right. I bought from them 12 years ago and had a great experience and was hoping this time would be the same- so far - not looking that way. I will update post and star rating depending on outcome. As of now - buyer beware
WARRANTY BEWARE, ALSO LIED TO BY DELIVERY. They moved monies from a patio set that I paid a $159.00 warranty for to a mattress I bought. So a over $1500.00 patio set was marked down less than a third of the price. The patio set is unraveling in less than a year. Warranty now will only pay $462.00 store credit for a set that I actually paid over $1500 for. The store manager giggled the numbers around for commission purposes. Also with furniture that was being delivered there was a mix up. I could not get through to the store and was on hold forever. The delivery man said just sign here and will be back to get it if you don't want it after all. It was a lie to just get out of there. Ashley will not take it back and the manager will do nothing about delivery lying to me. If they giggle numbers around be aware that warranty will only if you a store credit of was is showing on the receipt. They did not fix the furniture or replace. Just a credit of what was not the real cost.
Ok furniture and good prices, but I prefer American Furniture Warehouse for a much larger selection
The situation was chaotic! First I was told that they would move old furniture than I had to hire someone else to deliver and .over furniture. Next I bought so.e lamps the guy ordered the wrong ones I still don't have the right lamps. I've been told not to expect them until late November.
The staff is so rude they don't even greet you when you walk in. I was in there for 15 minutes and no one asked me for help or anything like that so I wont EVER come back to this location.
This was my third time purchasing furniture at Ashley... I did have to have them come out to fix my recliner, and they did, right away... we pleased with all I have purchased....
Jeff was our sales guide. And what a fantastic job he did. Couldn’t have asked for a better collection of fine furniture and accessories. If your in the hunt for excellent quality and fine furniture the price is right now
Very dissatisfied, I bought an entertainment center, all the drawers where out of line, they sent a technician Mr: know it ALL, had the nerve to say that's the way the come, sent him out his way.... Ask for a Manager to call us made two calls, Never called back.. Will not recommend this store!! Customer service sucks..
If I could give zero stars I would. Terrible service. We were given wrong information about the hours of the warehouse so we had to make a second trip across town. Got there to pick up our king mattress and they brought out a 18” x 18” by about 6’ box. We told them that wasn’t our order, we were there for a mattress. They said that’s how they come. We said no we ordered a traditional spring mattress not memory foam. We tried calling our sales person and sat on hold for 30 minutes. By the time we got ahold of the salesperson to tell him there was an issue we tried to refuse the delivery but they closed the doors and said they were closed. Called our sales person back again and he said now we can’t return it because we took delivery. Tried calling customer service, they were no help. Left 3 messages for the story manager and he never returned our calls. Ended up disputing it with our credit card company. Don’t do business with these frauds.
Ashley has amazing service and quick delivery speeds. We bought our sectional, dining room and bed room set here and it was all great. We worked out a great price for everything and we were very happy when it was delivered!
We had phenomenal service in the store however this is where it ended. Their delivery is a complete cluster!! We placed 2 orders over $5500. One item was delivered damaged. The delivery was a no show 2x On the third delivery the item was delivered without damage HOWEVER it was delivered over an hour outside of the timeframe. When they delivered the chest one of the delivery men had a difficult time and hit the wall 3x. When i immediately pointed it out, Jose (lead) became argumentative and refuses to take pictures. I asked for his manager's name and he initially agreed but then became noncompliant, coming back onto the property without permission - ignored both requests to leave and refused to provide me with his full name, manager name or call his supervisor. It was not until I prepared to call non emergency that he took photos and left. This is a delivery team that should not be allowed in customers homes. *** Full transparency Ashley customer service offered $50 credit in an attempt to remedy the situation. I refused the $ and asked for the complaint to be escalated so that no one else is put in this situation should they order from Ashley's.
Great service
Micheal Fasani did a great job understanding what I was looking for and didn't pressure me to get a sale. He showed me options out on the floor and in the catalog. Found what I needed and also got 50% off of what I bought.
We always find furniture we are...and sometimes things we did not know we were...looking for. Staff is friendly but sometimes a little too hounding.
Very nice experience and service!
Went to Ashley&'s for a love seat. Service was wonderful and the sales rep Showed me a bunch of love seats and even gave us a nice discount when i finally picked the perfect one setup a delivery in a two day.Delivery reps came at the agreed time and setup the love seat, tested all the electric power recliners within 10 minutes. Guy&'s where courteous and professional.Excellent from a to zVery happy with Ashley&'s
We love the quality and service at Ashley Furniture. Thank you for helping to make our home more beautiful.
Nice Looking But Inexpensive Veneered Particle Board Furniture. So to be clear, this is the place to go on a budget for nice looking furniture that is not usually super high quality but does look like it is. This is the place to get furniture for a place you plan to leave in a few years and not intend to haul your crazy expensive furniture with you when you leave. We bought a bedroom set a few years back and I didn&'t realize it was particle board with a super nice looking veneer coating on the outside until I nicked it and saw the inside sawdust wood. For what the price is, it is what it is and that is really all that it is. I don&'t like the marked up price tags, and fake sales all the time to sort though. It&'s like buying a car and having to negotiate your bedroom set and I would rather just see the lower price, choose something and move on. All in all I give them 3.75 stars, but not enough for 4.
Customer service is good in the stores but their customer service afterwards is very subpar. I bought furniture and a piece came damaged and the delivery guy tried not to point it out. A month later my son purchased a complete L/R and one piece was also damaged and another was the wrong item. He has had 3 delivery attempts of which on one Ashley cancelled after the window passed and on the other two attempts they again brought the wrong item.
Sales person was very knowledgeable about the furniture, insurance and delivery fees.
Do NOT ever shop here. First I was hounded every five feet, then I was harassed by the most aggressive salesman Kris. I can't tell you how many times I told him I didn't want anything after I didn't qualify for the interest free financing on a mattress. BUT he was very proud of himself to inform me that he got me a blah blah limit with another financial institution at 35% interest after 6 months. He would not take no thank you for an answer and followed me around until I finally did purchase something I needed. Guess what? He claims to have gotten me a deal on a bed frame and mattress but charged me two separate delivery fees for the same day delivery and double on the bed frame which was listed online for $500 less. When I called to cancel my order and get my deposit back, these people wouldn't give me my money back unless I take time out of my day to go down there so they can pressure me into buying something else! At the end of the day I ended up keeping the mattress but I still couldn't get my deposit on the bed frame back. They just applied it to the mattress. The furniture is good, but just buy it online. Update: The scam artist Kris told me I would be receiving a free pillow and mattress protector for the purchase of a mattress. After having the delivery of my mattress completely messed up, I go to the store to straighten things out and I discover that I'm being charged $500 extra for the pillow and mattress pad. When I questioned kris at the time of purchase why these were showing up as charges, he assured me it was standard and these items would be voided by his manager. The completely rude and condescending manager I spoke with, Russle, criticizes me over and over again about signing a receipt with charges that weren't voided. Customer service rep Becca and Alicia are just as rude and unhelpful. I will be filing complaints with AF, the owner of the franchise, the BBB, and AG as soon as possible. Don't shop here!!
Just wonder about the sales.
Do NOT ever shop here. First I was hounded every five feet, then I was harassed by the most aggressive salesman Kris. I can't tell you how many times I told him I didn't want anything after I didn't qualify for the interest free financing on a mattress. BUT he was very proud of himself to inform me that he got me a blah blah limit with another financial institution at 35% interest after 6 months. He would not take no thank you for an answer and followed me around until I finally did purchase something I needed. Guess what? He claims to have gotten me a deal on a bed frame and mattress but charged me two separate delivery fees for the same day delivery and double on the bed frame which was listed online for $500 less. When I called to cancel my order and get my deposit back, these people wouldn't give me my money back unless I take time out of my day to go down there so they can pressure me into buying something else! At the end of the day I ended up keeping the mattress but I still couldn't get my deposit on the bed frame back. They just applied it to the mattress. The furniture is good, but just buy it online.
Yadav(Chaya) was very helpful in coordinating colors of furniture that went together that I wanted. Not pushy in wanting us to buy items we didn’t want all with a smile. We will return and have her help us with other items
I saw exactly what I wanted.on line. Went to store to see it first hand. Am dubious about material. Looks very thin. Platform is stretched synthetic canvas like material, no springs or slats. What can you expect for this low price? Took out insurance. Hope that covers wear. Purchased the Sciolo chaise. Wish it came in more colors.
Great, ask for Rocket
Our sales associate was awesome! Selection was great! Came from Lazy-boy’s and selection, price, & customer service could not compare to Ashley’s!
The people at this store are clueless when it comes to assisting customers. We purchased a couch and loveseat where one of the pieces arrived damaged and the leather was sooo thin where the rips occurred so we asked for a refund. For the price the value was poor. The store agreed to take the items back for a refund but charged us $499.98 in delivery fees. The item was damaged and needed to be picked up...why are we paying for pick up? I agree that we should pay for the 1st delivery but why the pick up? After the items were picked up we were told to return to the story to receive the refund. We went into the store 7 hours after the item was picked up and were told that we needed to come back the next day. What a waste of 1 1/2 hours of our time. We returned the next day and it took quite some time for someone to figure out to issue a refund. We had purchased from this store many times in the past however NEVER again. I would not recommend items at any Ashley due to poor quality and the customer service at this store is very poor.
Good clean store, lots of selections, and friendly staff..
Huge store with plenty of selections and very helpful employees . Great sale prices too! Employee Monica assisted me and she was the best !
Very good everyone very friendly
Very patient, helpful sales person, Vijay. Sale prices were very reasonable.
Professional service with a smile. Sales and office staff were very kind.
This store is a lovely store and filled with some helpful people. I lucked out in getting Michael Fasani. He is a credit to the title "salesperson" and showed a good deal of patience during the buying process. He never pushed the purchase but did show my viable alternatives. I will definitely shop at Ashley HomeStore in Superstition Springs. Can't wait to see my sofa in my living room! Thank you Michael!!
Quick, easy, efficient and very cortious.
Great shopping experience! Alicia and Daniel were amazing!!!
Went there looking for new furniture pieces for our living room and happened to hit the last day for fifty percent off of the entire store. Had never been there and was impressed by the selection that they offered. Needless to say we bought a new sofa and big chair, loved the style we chose and was very comfortable and nicely made, even came with a 5 year warranty.
They will not answer the phone so I can't even imagine what the experience inside of the store would be like. They need to hire more people if they are having issues as simple as answering a phone.
Our salesman was extremely knowledgeable and friendly.
This store is a big rip off, my wife found a bedroom set on ashley furniture website she liked. Stopped in the store and was told there having a 50 percent off everything sale so that works out perfect right? Then we get home and started looking at the prices the in store charged us, they did do 50 percent off but not on the inline price. Every piece we bought they put the original price at 300.00 to 600.00 more then 50 percent off that. Just went back in the store to talk to them about adjusting the prices and making it right. Manager tell us that there all franchised and that there was nothing saying the Ashley furniture wed site we had looked at was even a legit Ashley website that anyone could own that web domain they would either keep it at what we paid or they can take the 50 percent off and sell it at the website price that they wont match the price and do 50 percent off that they have over head that the website doesnt have. This place is a scam dont fall for there 50 percent off sales they just upsale the retail price and was over charging us over 700.00 over what we should have paid. We just got a refund and will never be back ever....
This store is a big rip off, my wife found a bedroom set on ashley furniture website she liked. Stopped in the store and was told there having a 50 percent off everything sale so that works out perfect right? Then we get home and started looking at the prices the in store charged us, they did do 50 percent off but not on the inline price. Every piece we bought they put the original price at 300.00 to 600.00 more then 50 percent off that. Just went back in the store to talk to them about adjusting the prices and making it right. Manager tell us that there all franchised and that there was nothing saying the Ashley furniture wed site we had looked at was even a legit Ashley website that anyone could own that web domain they would either keep it at what we paid or they can take the 50 percent off and sell it at the website price that they wont match the price and do 50 percent off that they have over head that the website doesnt have. This place is a scam dont fall for there 50 percent off sales they just upsale the retail price and was over charging us over 700.00 over what we should have paid. We just got a refund and will never be back ever....
Ed O'Conor was great to work with and got us the best deal available on a beautiful bedroom outfit. Ashley Furniture has a great selection and is competitively priced.
Ashley's is definitely a quality furniture strore. The staff there are great and very helpful.
The furniture is nice but dealing with the sales staff will give you the feeling your being stalked. Save yourself the grief and go to American Furniture Warehouse. Better prices and a much better sales staff.
They are so rude! Asked if they price match with what they have on line. He said yes. Then came back and told me they could give me a deal which was $200 more than what was on line. He told me it’s not worth them placing my order and i should just order on line!
I was a very loyal Ashley customer for many years. I am incredibly disappointed. I had a leather couch and love seat that we purchased WITH an extended warranty. I was consistently happy with the service that was provided with the leather that faded prematurely. After the second time it faded, Ashley decided to replace the couch. When they delivered the new set, they said I should just call at my convenience to put the extended warranty back on the new couch. I called today to find out they use an insurance company and because it was more than 10 days after delivery, they will not take my money for an extended warranty. Due to your policies, you lost another lifetime customer. I hope you go back to a service oriented organization.
Wanted a sofa that wasn't in stock. We were told we could order one and return it if it didn't work out. Two weeks later we received a two-piece unit that snaps together in the middle without any supports. Tried to return it and were told they don't do returns. Asked for a manager and were told they were not available. Now stuck with a $600 piece of junk.
Salesmen we worked with was really nice and did his best to make our buying experience a good one. Our new couch will be here this week so I don't have a review on their delivery service yet, but the people in this location were top notch.
Not good.
Buyer beware! I don't know what happened to this place but they clearly don't care about their customers as much as they used to. They shipped us the wrong replacement parts for a broken item 5 different times before we decided to just throw in the towel and cut our losses. So now we are stuck with a $100.00 bill that they still refuse to refund (even though we never received any of the parts we ordered), and the item is still broken!
Absolutely shitty customer service, furniture is cheap and breaks easily and delivery is horrible. Took and extra 10 days to deliver our furniture because they kept getting our address wrong after numerous times correcting them. Bunch of lazy workers. WORST BUSINESS IN THE VALLEY DO NOT ORDER FROM THEM!!!!
This is my first time ordering from Ashely's and it has been a complete mess ! I ordered about 2 months ago in advance so I can have all of my items delivered when I moved in spent a pretty good amount on furniture to furnish my whole house ! Come to delivery day, they changed my delivery date 3 time until I spoke to the manger then some how they decided to send my stuff to the wrong address and I had to wait all day at my house for them to show up. I got notified some of my things were on back order so I got a text saying I will receive it on the 3rd, then the 5th, then finally the 10th of the month. The 10th of the month came around and they delivered it to the same wrong address!!! Comes to conclusion I will not be getting my furniture until later than the 10th!! Absolutely ridiculous customer service and absolutely horrible delivery experience!!! Also the furniture is cheap got dining room chairs and 3 of them within the week have ripped on the sides !
Nice salesperson
Annoying and aggressive salesmen trying to sell overpriced furniture. The furniture is nice but you can get most of it for far cheaper down the street at American Furniture Warehouse.
I do not like when the sale men follow you around the store. I like to shop in peace and if I have questions then I will ask for help. It was so creepy everywhere I went the salesmen would pop up with facts about the couch and how we could add to the couch when we didn't even decide we wanted it. If you like pushy salesmen come here. American furniture warehouse is cheaper, better, and had a pleasant environment where you can peacefully shop.
One of the worst buying experiences I have ever had. I ordered a couch on 3/23/19 and was assured I would have it in no later than 6 weeks. Salesperson was aloof and I even asked her at one point if we were bothering her! Should have left then. Got a call the couch was ready a few days before the 6 week mark and was told not asked the delivery date. That date was not convenient and when I asked for a new date, I was told the earliest was 2 weeks later! A few days before the rescheduled date I called to confirm and was told the couch was back ordered. Huh??? I was then given another delivery date one week later. A couple days before that date I was called and told oh, sorry, the couch not ready. Now I have a new delivery date for 5/31, nearly 10 WEEKS since I placed my order. We&'ll see!!
Ralph is a very helpful and very kind salesman. I have found everything I needed ,and more. I have shared with many people about how wonderful your store is. And thank you and God bless you all.
After holding for more than 6 min twice in a row my business will go to another store!! DO NOT RECOMMEND
Very nice and helpful Sales associate. The credit application was instant. The sales associate and the store manager were extremely professional.
Love these guys!!! We bought the furniture for our entire 3,000 Sq Ft home in 2006. We recently went back in last week and were greeted by Matthew, who was so friendly and educated. I hogged a bunch of his time as I was learning about the newest mattresses best for lumbar support. Matthew gave us even more time when I brought my husband back to try the new adjustable beds. We will be back to go through him now and in the future. He is a prime example of an extraordinary sales person.
I bought a couch and and the salesman sold me a sectional that didn't face the right way. Then I couldn't get anyone on the phone to fix it. Make several trips to the store to get this worked out. When they came to pick up the extra piece and drop off the right piece they refused to take the extra piece because they didn't have the right paperwork. So now I have an extra piece of furniture and the store never answers the phone. They have no customer service number. So I will have to take yet another trip down to the store to take back the piece of the couch I NEVER should have been sol in the first place. NEVER go to this store!!! They are awful!!!
The staff was very helpful and had the online item in stock.
Pretty nice store
Was told it would take 10 days to get our furniture when we purchased it. Over a month later it finally came it. I Called the store obviously perturbed to check the status on the order, and was hung up on by Kia twice when I asked to speak with her manager.
Classy store with a broad selection!
I will NEVER shop at Ashley they have screwed up the delivery 3 times now poor customer service and support supposed to get calls back and they never call try to call them and get the run around save yourself a lot of disappointment and not shop there
Everything is sold in sets. Pre-designed rooms is not my cup of tea. However, shopping online is great as you can purchase individual items. Buyer beware. You have to IKEA your furniture. Bought a nice pole shelf lamp. It was missing one screw. Would it hurt to package a few extra pieces of hardware? I had to go to Home Depot to purchase a screw they neglected to package. So now I have 99 extra screws that took me a couple hours to find. Let me suggest if you purchase from the online store, be prepared for an IKEA adventure putting furniture together for an average of 5 hours per piece. Take a Valium or xanax before attempting to put together a purchase.
Yes I ordered this before for homecare and it was an absolute nightmare. First they reschedule my order from 3pm-7pm, to 2pm. Then they call at 12:40, I didn't answer due to the fact I was decorating eggs with my daughter. They didnt come by the house, or ring the doorbell because I was home all day. After ignoring my calls 2x, they finally answered the 3rd time at 1:51pm, still not my delivery time. They told me because I didnt answer my phone, they skipped my route, despite them not checking my house, being ahead of schedule and I still didnt miss my time. Now I have to wait 10 days because they were being neglectful. I'm sure it was because I stated "I'm a simple black man trying to get his furniture". Customer service then recommended I donate the furniture because I opened one, so my daughter wouldn't sleep on the floor. But they had no issue taking my money without any delays. Have you had service this bad?
Great selection of Home Furnishings and indoor Decor. The sales people are wonderful we were very pleased with the service we received and they went out of their way to accommodate us.
At this point to only good review I can give is that the manager in East Mesa store Daniel is helpful. Re: product the bed I ordered was not correct in measurements was suppose to be 12 inches was 9.5 a worker was sent out to verify 4 weeks after originally came he verifyed then week later new bed was delivered ( after they gave am hours they switched to afternoon ) a 3rd party company who they never asked could come to do the set up showed up and brought new bed . That made me very uncomfortable as we do not know who they work for. New bed is now measuring 10 inches so clearly the floor model is the only 12 inch they have. I planned to go back for my Tempur-Pedic. At this point I do not think I will be shopping there. Not worth the back and fourth frustration on if product will truly be what you order. VERY DISAPOINTED !
BUYER BEWARE! If I could give a zero score I would! I ordered online and went through the purchase process. I wanted my furniture delivered and set up at my new home but that did not happen. I went through the Q & A online before buying my furniture to see how it would be delivered. The online directions were not that clear, also they claim to not be affiliated with Ashley in store products. Nevertheless, my order arrived this morning via UPS. I called and asked when they will be assembled and customer service stated that they do not do that. I advised that I clicked on the in home set up and she stated that I did not and that it's my fault that I did not, so basically I am responsible for assembly. I stated that I remember clicking on the in home service but If I did not I am willing to pay to have someone come and assemble my furniture. At this point I stated that I can just return it if I can't put it together. She then suggested hiring someone, and I explained I know my options but thought that since I purchased it from Ashley they are the most logical source to contact for assembly. She explained to me they are not responsible and if I sent it back I am responsible for shipping. I was floored. I asked for a manager, etc. Poor customer service. I managed to receive the Mesa store phone number and called them. The woman on the phone did not even care, she said that she could not do anything to help me to call back Customer service (mind you I had spoken to 3 reps who stated the same thing as the first and I was on hold for at least 20 minutes per call). I asked if I could speak to a manager that could please help me, and of course he was with a customer. . . . . . surprise! not! So basically, I have to find a handyman to help assemble the furniture. I am SO disappointed and will NEVER buy anything from Ashley again. I'm going back to AFW. As a business person myself I would make sure my customer was happy. Gone are those days!
We bought all new furniture for our condo and got a great deal. The salesperson we worked with Mary M.) was wonderful! We keep going back for accessories, they have so much to choose from. We are very happy with our furniture and service.
This was absolutely the worst experience with any business that I've ever had!!! I would give them a "0" if I could. Their shipping department and customer service departments don't have any communication between them, and neither communicates with the customer. I had placed an order for a sofa and loveseat. They gave me a delivery date, and it got rescheduled at least 3 different times. I didn't get a notification about the change for any of them! It just so happened that I called to confirm the delivery window on the first scheduled delivery. I find out that the delivery date had been moved, and no one let me know. At that point, I called each subsequent delivery date just to make sure everything was on schedule. Each time it had been moved. The only answer that I got was "delays can happen". Sure they can, but what is the reason this has been delayed? After the 3rd delay, I was very frustrated and started yelling at the person. Poor girl; she was not responsible for the previous problems, but she did get the brunt of my built up frustration. She put me on hold and came back on the line. She was able to schedule my delivery for 3 days from then. This miraculous feat after other agents told me my furniture was out if stock in the warehouse. I eventually got both my sofa and loveseat, delivered on separate dates, because they kept losing track of my order. To "compensate" me for the problem, they offered me a $100 store gift card for any regular priced item. Well, they don't have much in the store that isn't "on sale" and under $100. So basically the compensation is worthless. After such a horrible experience, I had no intention on stepping into the store to buy anything else!!
Very professional service
We worked with Ali and she is awesome! We highly recommend her at Ashley Furniture for all your home furniture needs!
Found the same exact furniture at another store for 30% less. The prices are inflated to give the impression you are saving money with a "sale". Post purchase support is limited and not per contract. Over 10 minutes on hold to get with a rep and then they state you have to visit the store in person to request refund. From contract "A refund for 100% of ..... BY CALLING THE AFHS FROM WHICH YOU PURCHASED". Update the contract AFHS...
The office help is not the greatest they definitely could improve. As for the furniture I bought a bedroom set and totally love it.
Not what it use to be! Sad! They use to have really nice upper scale furniture like we have from there Went back to check out some decor possible dresser only to be disappointed about the customer service Not to mention selection and changes all around Not sure I would go back Would not recommend
Got new coffee table, thank you
MAJOR props to my salesman Mike H. . . so knowledgeable and no pressure. There when I needed him. Will be back for more
If I could give less than one star I would. Absolute worst experience of my life. My husband and I bought a side table for this location to give them our business we could have bought the same side table on amazon for the same price and had it in 2 days or bought it at Mor and taken it home that day but we choose to buy it in this location because the sales rep was kind and we wanted to give the local location the business. Yet here we are still without the product we order and oh sorry to bad from the store, no tracking number, and being lied to and hung up on multiple times by an employee in the store named Kia. Never in my life did I think that I would be treated this way by a "customer service manager" Kia is the worst employee I have ever encountered and I have worked in both customer service and retail management. Fair warning if you are buying from this location be prepared after you buy for a hassle and to be treated like garbage when all you are asking for is to receive the product you have already paid for. If you are the store manage and reading this comment you should fire this employee it's not ok ever to lie to customers or to hang up the phone on them multiple times just because you don't want to deal with them. Unacceptable!
Answered all our questions.
We recently worked with Mary at Ashley's. Not only did they beat the competition but the experience was easy! Thank you Mary and Ashley's see you again.
Very little furniture and expensive
Price was good had the furniture shipped damaged tried to have it replaced and just trying to contact the store off southern Ave was very difficult and was transferred to a never ending hold line multiple times very disrespectful and childish. Thanks Ashley furniture I will never buy from you again. I would rather pay extra for good customer service.
Mary M is an angel sent from above. So genuinely sweet and kind. We love how she listened to what we were looking for based on our style and budget versus just trying to sell us something. We never felt rushed and she was so patient and diligent in helping us find our dream dining set. As we showed her each item we were interested in from the store's online catalog she gave us straight forward quotes and she remained very transparent through the entire process. No hidden fees, upcharges, nothing. She told us how it is and we were able to choose our dream table within an hour of looking and for an amazing price! President's day furniture shopping is definitely the way to go!! Or I suppose any holiday where furniture stores have huge sales. Regardless when you go, definitely ask for Mary M to help you! She is there fri-sun. This woman is nothing but amazing and no doubt, she will take care of you well. Thank you x a million Mary M!! You're the best and because of you, though that was our first time shopping at Ashley furniture it undoubtably will not be our last!! ❤ We will see you agains soon when we come back for a couch set :)
Monica was amazing and found is our dinning table.
Great Customer Service!!Very Attentive, listened to our needs and helped us make an informed decision Thank You Cheryl!!
Cluttered selection. Friendly sales people
Great service!
This has been a shit show from the beginning. Update 3:05pm. Just received a text they should be here in 30 minutes. Well 3:50 and my chair arrived. #nomoredealswithashley
Every time I buy a piece of furniture from Ashley I'm reminded why every time I do I say never again. Purchased an item over a month ago and the delivery has been delayed again. The customer service staff is horrible. Every single person you speak w over the phone sounds like they hate their job and all they want to do is finish their shift. My furniture is now delayed for yet another week. The funny thing is, it supposedly comes in in a couple days but because they have too many deliveries schedule I now have to wait for them to find time to deliver the furniture I ordered over a month ago. Seriously, if customer service means anything to you shop somewhere else. The sales people are wonderful but every other aspect of customer service in this company is a joke.
We received a 12 inch mattress that came inside of a box. It has been five days already since it was delivered and it literally reeks of chemicals! It is absolutely horrific! The smell is going through the vents in my home and traveling to other rooms. I can smell it when I come down the hallway. There’s no way someone can sleep on it. I think the smell has now attached it self to the drywall and carpet in the room, that’s how strong it is!!!!! Something is definitely wrong!!!!!!!I called the home store and they said all sales are final. Read the reviews on the mattresses, you will see others complaining of the same thing! Sort the reviews from lowest to highest.
Great Service. No issues. Happy Customer.
Great service. Delivery was on time. Delivery guys very professional. Very good customer service.
Sales associate, Monica L., was very patient and kind in helping me pick out my furniture set. She was not overly pushy about making a sale, which was much appreciated. Would shop at this location again.
Bought my furniture a month ago and still waiting on part of my order. They&'ve rescheduled my delivery twice because it is on backorder. I can see a week or two but backorder over a month is ridiculous. Sales rep was great, but when you can&'t provide the products that are bought when they were committed to be available it is deceiving. Don&'t trust any delivery dates or make plans around having furniture when buying from Ashley Furniture.
Will never go back. Was working with a sales person who stepped away for a min. They came back around with another customer & asked if I had any other questions.. WTactualF?
Gil and Mary are awesome... so was the store manager... quality furniture at affordable prices... win - win
The only thing I would change about our visit at Ashley was the time it took- we were there for 2+ hours after we’d already chosen the furniture. Allie was really nice, helpful and remembered us from the week before.
They were awesome and worked with us to have all we needed purched from one place. One delivery and one delivery charge and all within our budget. Thanks
Sales people are stalkers...lol.
Not really big on shopping but I must admit, Ashley's HomeStore was an enjoyable experience. We've been to a few furniture stores but we had bought from Ashley's years ago and decided to try them again. They had exactly what we were looking for and the price was right for the quality of the items. Our salesperson Ralph Calimeri was extremely helpful, professional and we did not sense any pressure. Our items were delivered on-time as promised and properly packed and secure. The gentlemen who delivered it were very professional and careful. From shopping to delivery Ashley's provided an excellent experience. Thank you!
We really enjoyed shopping at Ashley’s. Our salesperson, Cheryl Androshick, was super sweet and went out of her way to help us with everything we were looking for. I can’t say enough about her. She was very knowledgeable. We will be revisiting Ashley soon and asking for Cheryl to help us.
They dont explain clearly when purchasing something. Example, after buying a mattress and telling them I wanted to pick it up, they never explained I had to pick it up at the warehouse in Phx. But its Almost $60 to for delivery lol.
They took great care of me there. Very pleased with the pricing and negotiation I was able to do with rocket Man.
if i could give a 0 for customer service i would. i purchased a bedroom set at their mesa, az store on southern and the entire delivery has been a disaster. ok i understood it could be delayed and it was. when they did finally deliver it they forgot the rails for the bed. have to wait another week for them to order. called the day before they were going to deliver and they confirmed they would deliver, my husband and i took the day off from work and 30 minutes after they were to deliver they called and stated that they couldn't deliver because they don't even have them, they are on a truck somewhere. now a week later we have the rails so we reschedule again and we pay someone to house sit and wait, well they come with the rails but no screws to attach them. now i get another call form their horrible customer service, who don't care. now i can refuse the rails and wait 14 days for them to reorder or 7 to 10 days for them to get screws. please please save yourself the aggravation and horrible customer service and shop for furniture somewhere else. i have always shopped at american furniture and should have stayed there.
They definitely serve their purpose. Reasonable prices. I just dont like people following me around the floor. Have bought furniture here and it has lasted a while. Good selection and the sales staff is friendly once you get past the following you around piece. Recommend them for sure!
I'm so happy with the furniture and art work I've received from the store. The ordering process was easy (than online with more customized options available) and the in store selection is great. The manager Ryan is always ready to help and the store has a good team.
Great experience so far. Christian was able to price match a competitor quickly and without any bull. If the delivery and set up goes equally well, I'll be a happy customer!
Unfortunately five years later we found out we were lied to about the furniture warranty. We were sold on it because we were told that if we didn't use it, the $500 would be refunded. We were even given the number to call after five years to get the refund. This is not true. Beware of shady dealings. This was our original post. We had a great experience at this store! Mary Messerli was our sales associate. She helped us on our first visit and the following 2 times before we decided on buying a bedroom suite, mattress, TV stand, sofa and recliners. Mary was able to answer our questions and make suggestions. She showed us the best quality pieces and the best buys. Mary allowed us to browse but was there when we had questions or needed assistance. We are SO pleased with our experience and the furniture!!! We won't hesitate to shop here again.
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
