Ashley HomeStore Mesa, AZ 85206

Love the furniture looked over couches found one only to be told 5 weeks b4 delivery

I called earlier for slates and Becca answered and advising me that my bed was discontinued and they no longer have the parts. I asked if it's anything sold similar that they may have and she advised no. I then took my part down to the location and was greeted by Becca. She advised me that her response is the same and that they don't have anything. I then requested for a sales rep and I was then greeted by Jo. She heard my concerned and look at a few similar pieces and advised they will fit. To be sure Jo wanted to contact the parts department and get back with me. Even if the part doesn't fit I appreciate Jo for going the extra mile to attempt to help me. Becca was quick to say no and did not try all she kept saying was "No".

The sales associate was very knowledgeable and respectful. I was shown several choices and my questions were answered. He took time with me to make sure I was satisfied with the furniture. Very good experience.

We love the bedroom set we purchased, sales people and the whole experience EXCEPT the delivery. Two guys delivered our furniture, left a gigantic mess and I had to remind them to wear their masks several times.

The reputation of Ashley furniture drew me in. $900.00 for a couch bought 12/2019. Delivery was a pain and now the couch looks like something sold out by Walmart. Cheap materials. I will never buy their products again. The service warrant put so many stipulations that they wont fix my couch of less than 2 years old. So this is what Ashley quality looks like. Like I said, never again.

Horrible way to treat customers with medical conditions who come in to buy. A male employee saw us enter the store without masks, we weren't questioned about it. Shows us the items we wished to purchase then says he's calling security on us after we explained medical conditions not allowing us to wear masks! Other stores make provisions for shoppers like us. Total discrimination by Ashley Homestore. SHAME ON YOU!!! I will take my business to other stores and you can bet I will tell all my friends of the horrible treatment today August 26, 2020

Wanted to buy, nothing available in stock

I will never shop at Ashley's furniture store ever, I waited over 2 months for a desk. They called to reschedule, in july and never once they told me I was supposed to go back to the store to resign. The store is an hour away from my home. Why didnt they call me on the weekend except monday when I was working and could not leave. And they tell me in order for you to have your items on Wednesday, you will have to come in today. Aww no, not once offered for mentoring to go to a store closer to my home. So when I finally was able to speak to the sales manager in charge, because someone else was covering the offer to send me all my info to the store on tempe, I said ok much better. So wrong the tempe store has a sales manager who are not that good either. She told me they did not send over all my info, tells me at 5 she was going to call me back never did, I reached out to her tells me because she didnt have the info she didnt call me back. I tell her the name of my piece, I already placed funds on tells me, it would of been easier if I would have told her the piece name, and this was at 8 pm when I had to reach out to her. She tells me just come in not once did she know, I had already placed over $100 down. So why would I feel comfortable going back into the at 8 pm or the next day and placing a brand new order. How would I be insured that I would receive credit towards my funds. And worst, they told me my pieces where going to be delivered till two weeks later. And dont try calling corporate because they are just as bad as there sales managers. They will give you the run around. Ashley's home furniture is not number 1 anymore. There services have gone down the drain. Worst furniture store ever

Very pleased indeed

Allie was very helpful and patient.

I went into this store today with my daughter serious about buying a pair of Accent Chairs. I walked right up to a pair of male store associates & was pretty much dismissed by them right away. We had already looked online & I knew which models I was interested in & tried to tell you that, but you made it clear I was to “walk around entire store” by ourselves. Our sale was pretty much a sure thing, but you preferred to instead wait by the door hoping for a big sale when a quick close was walking right past you. I left & bought a pair of Laz z Boy chairs instead. In the future maybe don’t judge a book by its cover, especially when your store is nearly empty & your associates time is otherwise unoccupied. Included a pic of the chair we would have purchased 2 of.

Nice

Product arrived with major damage and metal shavings in packaging. Tried to return the product, but after 6 tries to their customer service and no response I gave up. I would give zero stars if possible!

Horrible place!! It has been 2 months and I still do not have my furniture!! I have called and was on hold for 2 hours, I have tried the "chat Line" and was on there for 2 hours, I spoke with a very RUDE inshore manager and he gave me a discount and another date, well here we are and still no contact from Ashley!! They are a joke!!

Nice place

Was superbly disappointed about how little this company cares about public safety. None of the staff was wearing masks and they didn’t understand the concept of socially distancing. Will gladly take my business to a company that cares about its community

Nice LOOKING furniture but quality is extremely poor. Purchased a couch, oversized chair with an ottoman, fireplace entertainment center, floor lamp, and a rug. The couch is so cheaply made that it creeks every time you move on it. $1200 for a POOR quality couch set? You guys are insane. Should have gone to Pruitt's where at least they have good quality furniture and decently priced.