Ashley HomeStore Mesa, AZ

I wish I could give them no stars; the people who work there are all sleezy, don’t care about their customers and only want a sale. The way you talk to customers shows a lot! I WILL NEVER BUY FROM HERE AGAIN! Your best bet is to go to AFM where they have the same products and you know you will get it delivered on time. Ordered my set November knowing I will be moving into a place in January and the pieces are still back ordered.

Nice friendly help. Decent pricing.

We have bought over 20K MSRP, offered 50% off due to volume, I’m guessing. Salesman was Ally, and a great gal. However, our most recent purchase was made using gift cards they offered to us to make another sale, because they could not discount a mattress, but could on furniture. So, we went in, salesman had to go see “the manager” literally five times during sale. Nothing mentioned about gift cards can “only be used on full price items.” We bought a sofa table with 2 small stools, according to sale, they honored the 50% off which they said we got on future purchases l, after I had to beg borrow and threaten to walk away. When we got our delivery no stools. Called salesman Mike, said would call us back. Never did, and I called to speak with manager. He said we should have been told about the gift certificates, manager would call back before closing. It’s 6:51pm, closes at 9pm, my point being furniture was delivered at 10am, and call made. This is great service after the sale Ashley Store. Way to treat a veteran, and once committed buyer. No excuse for no return call!! AVOID!!! Writing corporate office, and since I’m quite connected in veteran and 55+ community, word will spread, quickly.

Walking into the store, we weren’t planning on making a purchase. We were simply going to look to get ideas as to what we wanted for our home... until we met our sales rep! Our sales representative Brandon Cruz was the reason why we decided to buy ! He made the whole process a very comfortable one and he listened to our needs. He displayed a positive attitude and made sure he met our every need. Our purchase was delivered last week and we love our new furniture! We plan to buy more in the future and hope that Brandon is the person to help us!

We had a wonderful experience buying our sofa from Ashley HomeStore on Southern! Brandon greeted us the second we got there and helped us buy the sofa while saying us $100s! Definitely would recommend buying here if you need that extra help picking out that perfect addition to your home.

Nice furniture, too pricey for me

I would not recomend, the quality is very poor, i recomend Mor. Or at least visit another furniturre company to make your own comparison

Wish I could put zero worst experience I've ever had took me three months to get furniture that I paid for in full one lie after another they finally gave me the furniture off the showroom floor will not do business with them again

Friendly staff great selection a furniture

When I called the Ashley store by superstition mall in mesa I never did get to talk to a person. Poor phone service. Can't believe no one can answer the phone.

Salesman meets you at the door to show you around, you have to ask to be left alone. We found that Ashley was more affordable than most places and had a decent selection. Wish the sofas/sectionals had more fabric selection.

Went to Ashley a couple of weeks back and purchased exactly what I was looking for..the salesman was excellent. Wish I knew his name. He sat and talked with us even after we had finished with the purchase. Absolutely no problems or concerns and not even a tiny amount of pushing. I will return and look for this specific salesman when I do. (I do think the delivery might be a bit pricey, but that has nothing to do with the store or purchase)

Delivery people were in a hurry pretended to hook the couch together. I had to crawl under and do it myself. A wire came loose and one of the recliners stopped working about 48 hrs after delivery. Poorly made design if you sit too far forward the recliner won’t close all the way. Asked if they could come fix it they said one week. I just think if you buy a high end product it should be designed and work properly. Also would not take your old couch out. Would not take the couch back even though it was completely unsatisfactory I’m giving Ashley furniture exactly 0 stars.

Not to shabby

Brandon and Daniel were fantastic. Very knowledgeable and helpful! I highly recommend them!!