Ashley Store Phoenix, AZ (Scottsdale)

Catherine Salas took the time to explain the quality of several sectionals and mattresses. She was very knowledgeable of the products, professional and so easy to work with.

Good working with Ashley furniture. We mattress felt so comfortable. Looking forward to sleeping on it soon! Very helpful!

Purchased two couches today. Young salesman named Braylon took great care of us. Very pleased with everything.

JP worked diligently with us to find the right pieces of furniture that matched our style, size, and color palette. Experience working with JP was 5 star; only reason for 4 star rating was a couple pieces were not exactly what we wanted

Jermain was very knowledgeable and helpful in finding the perfect living room furniture. He was a pleasure to work with.

My last experience was 2019 with this store and the customer service was terrible. Today, Patricia was my sales representative. She is friendly, worked with me on the items I wanted to purchase. I would ask for her again in the future.

Melissa Negrete was very helpful and found what I needed

Jill Strong was my sales associate and she was very helpful. She knows her business. I saved 25% today and free delivery on a large sectional couch. Everyone was very friendly at Ashley on Mayo Boulevard in Scottsdale, AZ.

Nice end tables for the price

Tammy, our salesperson, was amazing and extremely helpful.

Product Feedback (Ashley Furniture Leather Sofa): I recently purchased a leather sofa from Ashley Furniture, and I couldn’t be happier with my choice. The quality of the leather is outstanding — soft, durable, and with a rich, elegant finish that adds a touch of luxury to my living room. It’s not only beautiful but also extremely comfortable, offering great support whether you’re lounging, reading, or entertaining guests. The craftsmanship is evident in every detail, and I’m confident this piece will last for many years. Highly recommended for anyone looking for a stylish, high-quality sofa. Salesman Feedback: I also want to compliment the salesman who assisted me during my visit. He was incredibly knowledgeable about the different options available and took the time to understand exactly what I was looking for. His friendly, no-pressure approach made the shopping experience enjoyable and stress-free. He provided helpful suggestions and answered all my questions with patience and professionalism. Thanks to his excellent service, I felt confident and satisfied with my purchase. I’ll definitely be returning for future furniture needs and will recommend both Ashley Furniture and this fantastic salesperson to friends and family.

Great service

Jermaine was extremely helpful and made the whole shopping experience a delight!

Jermaine was helpful in helping us select a new mattress. We would definitely ask for him in the future.

Catherine at Ashley’s North Scottsdale was so kind and helpful to us in the store, I would not hesitate to contact her again. A pleasure to work with her!! Thank You!!

Very helpful and informative staff. They didn’t pressure me into anything.

It was a great shopping experience. The quality of their products and the value are the best. The customer service was exceptional.

Salesperson Catherine made buying several pieces of furniture a pleasant and productive experience. She had great suggestions and put absolutely no "hardsell" pressure on us. Delivery options were good, and Catherine helped us in the disposal of the replaced pieces. The Store Manager, Rick, also provided valuable and much appreciated assistance.

Good experience

Great store helpful associate's

Absolutely five stars for Bruce at the North Scottsdale location! We visited a couple of other stores before coming here, and this was by far the best experience. Bruce was super nice, helpful, and made the whole process easy. Highly recommend asking for him!

Bruce was great, I didn't spend a lot but employees all greeted me. I will definitely go back to Bruce when I need furniture.

Our salesperson, Bruce, was very helpful, professional, knowledgeable and most of all, very patient! He directed us where to find what we were looking for and browse around the store. If we had any questions, he wasn't far away and answered whatever questions we had. He gave us our space and all the time we needed to make a decision. He was very helpful and accommodating, not pushy. By the time we left the store we had purchased everything we were shopping for and were excited!

Thank you, Garrett. Fast easy & efficient. All within budget we have him.

Melissa was great. Very helpful on our purchases

Dishonest and riddled with selling gimmicks. The salesperson was incredibly dishonest. Said that the furniture came with a 5 year warranty, but when we got the invoice, that warranty was an additional 500 dollars; NOT included as the salesperson indicated (lied) Also screwed us on matters sale. She told us that we could get a discount on furniture ONLY if we bought a mattress. A total lie we found out after reading the fine print Mattresses are overpriced. Do NOT buy your mattress from them Delivery fees are crazy! Roughly 10% of your order, including mattress delivery that requires no assembly. All in all a ripoff outlet

Tammy was very knowledgeable and helpful

Rick is the best!

We wanted to get a bedroom set delivered the next day and they made it happen. What an awesome experience and Jesse our sales person did an amazing job.

Braylon was extremely helpful and accommodating! I am in the process of moving from Salt Lake City to Scottsdale so making sure I had furniture upon my move in date was essential. Braylon was able to help me find a bed and couch that suited my needs. Great customers service.

Jermain was amazing to work with! We ended up buying more furniture through Ashley just because he was so great! Thanks jermain!

I came to browse the Ashley storeroom at 8p.m. on a Saturday. They let me browse. No pressure! Sales rep "Jesse" helped me decide between two sofas I liked. My main concern was that my cats would tare up the couch. He emphasized that the couch with a much tighter weave would be most durable. I am happy to say he had great advice! I love my new sofa.

Matt was great to work with. No high pressure, just helpful. When we did nit buy on our initial visit, he remembered me the next day.

Bruce was very friendly & helpful

Good selection! The employees made it clear that they were there to help but did not hover, which I appreciated.

Sales person did a great job and I I paid at least $2000 less than what similar items were going to cost me at Bob’s discount furniture. Will come to your store first in the future, would definitely recommend.

We had a nice experience at Ashley yesterday. Needed some new bar stools and had been seeing adds on Facebook. We went in and were greeted by a sales rep who directed us to the bar stools and let us shop for awhile then came to check on us. We selected the bar stools, paid and set up delivery. Very smooth process. Happy customers.

Experience was good. Struggle checking out as system was down. There was no simple way to give us a receipt so we had to wait a good amount of time while they figured out the issue to get us a paid receipt.

My sales person Braylon was amazing! Great customer service. Very knowledgeable, very helpful and very nice.

The salesman, Jessie, was exceptionally helpful and informative without being aggressive. The store is well organized and it is easy to find what you’re looking for.

Love this store! Always a good selection and helpful and friendly staff. Found what I wanted (a new recliner) and will have it next week. Hurray! Braydon did a great job helping me.

Terrible. Salesperson couldn't even lie accurately when we were at store. Texted delivery time was a 3 hour range. An hour after that range had ended, phone call saying delivery pushed out another hour, with rep giving a 4 hour range of which 2 hours had already passed. Each of 4 chairs delivered were damaged. Delivery team left assembly debris on floor. Our last purchase from Ashley

Braylon was very helpful and answered all our questions.

I previously went with AFW…HUGE mistake! After two sets delivered and returned due to being damaged, I got my money refunded. I went to Ashley furniture and the process from start to finish was painless! My sales guy was awesome and very knowledgeable. I got the furniture delivered once in immaculate condition. No damage and the delivery guys were awesome!

Too Expensive and the workers follow you the whole time.

Jill was able to show me what I needed. She handled the sale with speed and set up the delivery. The delivery men were professional and put my chair together quickly. They took the big box out to the truck and we're on their way!

Do NOT Buy the Warranty – 0 Stars if I Could! I submitted a claim in November 2024, and a technician came within a week to assess my furniture. They sent the information to the warranty company, yet now it’s March 2025, and my furniture is still not fixed. When I called the warranty company, I was shocked to learn that no one had even looked at my claim. First, the representative told me there were no parts available to order. Then, she suddenly changed her story and said I would hear back within a week. Ashley, this is completely unacceptable. Selling warranties from this company is misleading and unfair to customers. I have purchased multiple pieces of furniture from Ashley, but after this experience, I will never buy from you again. You have lost a loyal customer.

Great selection and great customer service.

Excellent customer service. We were shopping for a Nectar mattress and adjustable base. I found an great deal on line at Nectars website. Our sales person worked really hard to match the price in store. She made it work! Thank you for taking care of us.

Excellent service

Melissa was a wonderful help. She referred to my floorplan printout & whipped out her measuring tape to ensure furniture set pieces would properly fit. She made the entire process painless & efficient. She is the only one I will buy furniture from for my future purchases. Melissa, you’re the best! Thank you.

Very helpful since I walked in in 10min I was able to find what I was looking for

Prompt help in finding a dining table for us.

Great service at the store. From the time the order was placed, I received confirmation from the warehouse regarding delivery date and time. One day before delivery, I received a text message and a call to confirm that someone will be there to receive the furniture. On the delivery day, got a call from the driver of the truck, then a follow-up call from the warehouse. All items were delivered in timely manner and in good condition.

Garret was a great salesman, would definitely go back in the future for purchases.

Patricia was extremely helpful. I had a list of 5 dining chairs we wanted to see. Patricia took us directly to each one. We purchased the chairs we viewed last. I’m looking forward to receiving them.

Great help

Jill, was amazing! She was knowledgeable, pleasant and attentive. We found the exact couch and love seat we were looking for at a fair price.

Great service , salesman very professional.

Sales person was very helpful and friendly.

Customer service was very efficient and excellent!

Garrett was great !!!

Jesse and Manager Rick turned a very disappointing and frustrating on line experience with Ashley into a pleasant professional furniture purchase. I recommend the Scottsdale store to anyone looking for the same.

Jill was great in assisting us on our furniture needs.

Update: please never buy furniture here! Quality is so bad. I got my bed frame and tempur pedic matress delivered. After 1 day, I would definitely switch my review to negative because it causes health issue. Will never purchase Ashley furniture! The bed frame is so smelly, really strong formaldehyde smell and my husband and I got headache badly after one night. We remove everything and just kept the bed frame in bedroom and confirmed the smell is from the bed frame. Even worse, our mattress absorbs the formaldehyde from the bed frame and now the whole apt is like a chemical lab. Called for return, but they will do inspection 2days later and may take the bed frame away based on the inspection result. We have to book a hotel for our health, avoiding from headache to worse health issue. Previous review: Great experience, everyone welcomed us and we got our premium mattress and bed panel with a good deal. Braden explains everything on the mattress for us and what’s the difference among all the products and help me try them myself. Cannot wait for the products delivered and use it.

Laura was great. zoomed in at 8:15pm and she took great care of me walked out with twin frame and mattress

I visited the store today because I wanted to purchase a chair and ottoman. I had been there several times and I actually bought most of the furniture for my previous apartment at that location a year ago. All prior experiences had been great and the employees were very friendly and helpful. Just to add context, I have always visited the store with my two dogs and they were very well received. Today a lady around 60 years old approached us when we were entering and one of my dogs wanted to greet her. She just went on asking what we wanted and I mentioned that we were looking for a chair with an ottoman. She asked us a bunch of questions about colors of our furniture and then said they didn't have any ottomans in the colors that would match what we had at home. I very politely said that I wanted to go in either way to browse and see if there was something we'd like. She said that people were allergic to dogs and the way my dog reacted when she saw her was not ok (weird comment since my dog just wanted to greet her). I thanked her for her help and told her we would take our business elsewhere. If I had an employee that treated customers like that, I'd fire her on the spot. No smile, no interest in helping and then just making us feel like we were not wanted there. First time I've ever been treated like that in my life. When we were leaving, a manager (I believe), approached her to ask what had happened but I didn't stay to complain. Just bought what I wanted online, with your competition. I hope you don't lose more customers because of her poor customer service.

low pressure, friendly demeanor , easy to work with

Ashley Store is GREAT! Reasonable in price, and the customer service is great!

Spent thousands of $ in November 2024 on a bedroom set. Delivered broken, 3 technician visits, multiple deliveries with wrong parts later and we still have a nonfunctional bedroom set. I eventually filed a complaint a complaint with the BBB who had arranged for a full exchange today…however, no one called or showed despite confirming on Monday and getting a confirmation email yesterday with a delivery window for today. I called the BBB representative back and she said someone had gone into the account overnight and removed the order for delivery without any notes or explanation. She was unable to reach the manager but they were supposed to call me back after the manager finished a “presentation in 30 minutes”. Guess what, no call. The sales team at the store is great, but the warehouse is ran by incompetence. No professionalism or respect. Will never be shopping with Ashley again.

I was able to look at what I wanted online I chose a bedroom set with a quick phone call it was delivered within a couple days -assembled- set up nicely- and everything went well I was very impressed at how easy it was

Tammy was excellent to work with. Extremely knowledgeable. The whole team at Ashley we had interactions with was just as amazing as the next! We have purchased with them in the past, and because of the above reasons and the quality of the furniture we purchase has been great. Not one complaint. From purchase to the delivery!

Had a very good sales person help us out with the purchase of 2 swivel chairs. Very friendly, helpful and walked us through each step. Pretty good selection of chairs . Didn't take very long for the delivery.

They are better at letting you have space to walk around and shop without making constant inane small talk . We were able to select what we came for then call the salesman over to finish the details.

very suggestful so far, you online appointment app is not as user friendly as dealing directly with your sales staff! JP was very helpful and a breeze to work with!! We will see how the delivery goes!

Braylon was fantastic! He didn't pressure us but was available to answer questions and worked hard to figure out varying options for us. He was so helpful and pleasant throughout the furniture-buying process.

Jill was attentive and helpful. I knew what I was looking for and she didn’t try and get me to go in a different direction. I found 2 pieces I loved and had to think about it for awhile because the main piece wasn’t going to be delivered on the date I had hoped, but I came back and told her let’s go for it! The measurements are perfect, it’s a gorgeous piece and I can’t wait to receive both pieces when they’re ready. Thanks Jill!

Jarred was very helpful in selecting the sofas that fit our needs. He was honest in showing us features that would not have worked for us.

Garrett was our salesman and was extremely helpful in getting our sofa deliver quickly. The delivery team was fantastic!

Laura was very thorough and helpful throughout. We furnished a new build and appreciate all of her time spent with us on our selections. We will be back for accessories! 😁👍

Great store. Very clean and employees are very friendly.

Bought a new condo and needed the basics. Prices were competitive with other stores and Katherine worked with us and made the process simple and easy!

Garrett was AWESOME! He was able to help me from the minute I walked into the store. He was able to reaffirm the reason why I chose Ashley and he was super helpful fully explaining the reguard protection plan (great value for your investment). I recommend shopping at the Scottsdale store! You’ll find what you’re looking for! Thank you for taking the time with me! I’m looking forward to my new living room!

J P is the best! She helped us find the best couch for our new space even with my big list of requirements:) They also had free churros from a local business for guests without pressure to buy anything. Will never go anywhere else for our furniture needs!

Sales person, JP, was knowledgeable fun or work with. She made the purchase efffortless. Not thrilled with the news of delayed delivery I received yesterday, so I lowered one star. Can’t speak to quality of merchandise since I don’t have items yet.

From the moment I spoke with Matt and JP, I knew I was going to be taken care of properly. We had a unique situation to furnish our new home in Scottsdale, and they delivered. Highly recommended! Excellent communication.

Great store. Very helpful salespeople.

Wonderful experience

Great service! Laura Sharp was very courteous and helped us buy fast closing great customer service.

Braylon was great!! Knowledgeable and attentive

JP (Salesperson) and Rick (Manager) were great. The delivery guys were amazing, clean, efficient and friendly- wish I could remember their names.

Garrett was great! Small order but he was very helpful!

We bought a new dining room table and chairs. The items arrived safely and were set up by the delivery guys, who took great care and cleaned up after themselves. It looks beautiful in our home!

Melissa Negrete was a great help to me. Very nice and knowledgeable.

Very efficient. Liked the way they kept me informed with the delivery times every step of the way. Love the recliner.

Excellent efficient and polite Definitely recommend

CHAIR WAS GREAT I BOUGHT THE EXTENED WARRANTY 2 MONTH LATER THEY DENIED MY CLAIM SHOTTY BUSINESS PRACTICE UPDATED AFTER I POSTED THIS I WAS ASKED TO CALL I DID SO AND GOT HUNG UP ON I GOTA SAY WAHT A WAY TO RUN THE BUSSINESS

Our sales person Tammy gave us great customer service and the delivery crew was quick and careful. Great experience.

Great experience, Sales person was great explaining things regarding the furniture, the pricing,, warranties and the the delivery date and time, also was given a great discount.

Responsive sale personnel. Jarred was great! Delivery was timely. Recieved updates with text messages. Day confirmed, time frame approximate but day of delivery they narrowed delivery to within an hor. Great communication via text. Delivey was swift. Set up and removal of packing done as expected. I would recommend Ashley furniture as my experience was flawless.

We ordered the Lindyn sectional with Jermain Moore from the Scottsdale location and had a great experience! He was able to give us the best recommendation, assured that we had fabric protection, and answered every question we had! Jermain even found the best configuration of the sectional to fit our space! So grateful that we got to work with Jermain, as we could not have done this on our own.

We had a great experience purchasing our first nice couch. Laura Sharp helped us find the best fit for us!

All went well!

Great furniture selection. Superb customer service.

Sales person promised delivery and the merchandise was never delivered. Disappointing.

UPDATE - since they took my payment 2 months ago it has been nothing short of hell trying to work with this company. WARNING, if anything is backordered or goes wrong, the store will give you attitude and treat you like it's your fault. Managers will always "be busy" and there are no way to escalate. I'm currently waiting for corporate to call me back with little faith anything will come from it. Also, all sales are final but you will not be told that when you buy. You will sign for the delivery as if nothing is wrong and then you will end up waiting an additional 6 weeks for products with no proactive follow up or empathy from literally ONE employee. In my situation, one item was backordered when I purchased $4,000 worth of furniture and they SOLD MY FURNITURE that was in stock to someone else. Now two items are back ordered and it's been two months since they took my money. I'm only ever able to to talk to front desk staff because "the manager is busy" and they do not call me back when asked. You would think someone would show some understanding but that's a pipe dream. I went in person an the manager was also gone then. This store has exactly zero customer service, it's just a corporation looking to steal money and provide no service (or products for that matter). I don't care how much you like the furniture, shop somewhere else.

We worked with Laura Sharp today. We came and saw her on New Year's Day and I came back today and purchased some lovely left arm and right arm Chaise pieces. She made everything seamless and easy. However, her post sales and customer service, not so great. I have asked her to check on more pieces for me and she said that she would get back to me. Lo and behold she never did. From now on I will be working with somebody else. Somebody that will follow through.

Laura was amazing with fast and efficient sales with what I wanted and helped amazing.

Today we went to buy recliners. There were pretty great deals. catherine was great and helped me to close the deal

The sales person was very understanding. Grandson loves his new dresser. It was delivered before originally planned.

I always go back to Ashely’s. Great customer service & furniture.

On November 19th we were sold a bed that was on Backorder but would be in within a week or so. Well. Here we are over a month later and 4 cancelled deliveries including the one for this week. I was told by the store manager that we are one of 8 people waiting for this bed. That makes them totally irresponsible and only worried about sales. They had to know after 5 people were in my shoes…. Maybe we shouldn’t sell this bed… HORRIBLE CUSTOMER SERVICE ! ! ! !

Jermaine was fantastic! He answered my questions, was patient even when I changed my mind 😉 and overall extremely knowledgeable. Thank you!

Ordered an 80" tv console, coffee table and end table. I was ASSURED that I would receive it on December 22nd. On the 22nd I received a notification that it was "arriving today by the end of the day". When I called that day to get an estimated time of arrival I was told there was no scheduled delivery! After being given different warehouse delivery dates, being placed on hold, and ultimately being told it was now scheduled for a January 4th delivery date, I told them I wanted to speak to someone at the store that I purchased it from. On hold again only to be told they were busy and would call me back in a few minutes (and to "keep your line open"). Nonone called so I contacted the salesperson directly. He texted and said he would call me back in 30 minutes. He did. He started with apologizing, saying he just heard about this, said there was an issue with my card going through that took 3 days( uh...it went through THE SAME DAY)...I stopped him, said I didn't want to hear excuses, I was contacted on the December 22nd and told it was going to be delivered on the 22nd by the end of the day. No one called to say there were any issues or delays. On the 21st I donated my old furniture and now have none...just in time for the holidays. Sorry Ashley. Can not recommend you. You have lost my confidence and my business.

Melissa was our sales person. Very knowledgeable about all the furniture that we looked at and purchased

I've bought here twice with the same sales rep. Had a great experience in store. My chair I bought in store was delivered with a defect. I called and they offered to fix it. I inquired about just returning it and was today they do not do returns. If you buy in-store you cannot return items. I asked about the return policy they have online and she said that is for online purchases only. In-store purchases do not apply. Pretty unfortunate to spend several hundreds of dollars for a defected item and can't even send it back.

We chose our sleeper sofa; and it was so easy! Everything happened so fast, and we got just what we wanted!

This staff was so nice and helpful! We worked with Laura and she helped us find a perfect new bedframe for our home! Highly recommend!!!

JP (Julie) was extremely helpful and informative. JP took her time with us to truly help us make the best decision on our new Stearns & Foster mattress. If you plan to visit the N. Scottsdale (Mayo) location, please work with JP. Thank you, JP!

Fantastic service! Sales people very helpful but not pushy. They really worked with me to make sure I was happy with my selection and purchases.

Being remote and ordering at times is scary, this team made it EASY and so smooth. I have great confidence that each interaction will have the same professionalism and care.

All we were looking for was a small side tables. There were a few choices ans Patricia found one that was being discontinued so we paid so we paid $60 less. Great service!

Their North Phoenix store is lovely. Lots of choices. We purchased a dining room table with delivery in 2 weeks. Just perfect. Patricia assisted us and was very helpful.

The saleswoman was terrific. She understood my needs and presented the perfect couch. Straight forward sales without any upscale! Great job Patricia!!

Excellent customer service! Jill at Scottsdale store was very helpful answering all of my questions & needs! Good quality furniture with the best price tags around! Save the time & stress go there first!

Julie Platt was amazing! She answered all our questions, told us what to expect upon delivery. The experience was so good in fact we went back less than an hour later and bought a second chair w/ottoman and a fun piece of Wall Art. What a wonderful person to do business with. Marty & Sandy Shaw

My experience at Ashley Furniture in Phoenix located 7000 E Mayo Drive was outstanding ! My sales associate Matt Disney was top shelf, he made my experience so worth it … he was not only knowledgeable and eager to assist but he has a great sense of humor which was the bonus ! Go check them out and ask for Matt you won’t be disappointed ! Kevin C

Patricia was extremely helpful with our couch purchase today. She showed us a variety of options that would suit our needs, and ultimately led us to the right purchase. With her help, we left with a great deal and a beautiful new couch.

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Jermaine was outstanding! Pleasant personality, very knowledgeable and very professional. Jermaine was very efficient, as I had my husband with me and he likes to shop quickly! Jermaine Knew every answer to our questions and when we walked in front door he greeted us and asked what we were interested in and took us right to the recliners. We were also interested in sectional sofas and he showed us what was available based on our request. I highly recommend Jermaine and Ashley for exemplary customer service! Would definitely purchase from them again. Requesting Jermaine, of course!

Laura Sharp was amazing in assisting me with my bed purchase. She listened to what i was looking for and was able to answer my questions about the bed and specifications. Thsnk you Laura!

Jesse was great. Easy and efficient.

Bought bedroom set with “white glove delivery and set up” for guests to have while visiting from out of town. One piece arrived with missing parts and was finally replaced the day my guests left the following week. Despite several conversations with Ashley’s foreign based customer service department, I was told I needed to speak with the store manager. I left 3 messages for him and have yet to hear back.

Jesse was fantastic! From the moment we walked in Top notch service if you’re looking for furniture in the Scottsdale area go visit Jesse at Ashley. He will take great care of you.

We stopped at the Ashley store in Scottsdale and we received excellent customer service from Garrett. Highly recommend as they have an extensive collection of furniture items to choose from.

Super friendly and knowledgeable. The whole experience was fun.

Really nice collection at reasonable prices and a very polite customer service at Ashley. Designed our bedroom using Ashley products. Recommend 5/5

Salesperson was very helpful. Made selecting and buying furniture so much easier. Also appreciated the store layout.

Awesome 👌

Melissa was professional and a great help to me. She patiently helped me decide what would be best to match and what to buy for our specific needs.

Stopped by you store today and saw some pieces we really loved. Matt Disney worked with us and was of great help. Called him later today and we placed the orders together. Easy and at a decent price. Enjoyed the experience.

DO NOT PURCHASE ANYTHING!!!! Just in case you don’t know Ashley’s doesn’t have a return policy even though you are told you have 3 days. Maybe Jesse at this location was lying to make a sale. They will Cancel orders without telling you and don’t refund your money unless you show up in store several times. Don’t even bother calling corporate, they will “connect” you to the store and then get rerouted back into the system. Or they give you the store number that puts you back into corporate number. The only way to resolve anything is to have go into a location several times!

Patricia was great and very knowledgeable about the products.

Helpful staff. I wish Ashley would allow purchase of floor furniture and that one could order furniture to be delivered to the local store at no cost. As it is now, delivery is $100 with no option to take home furniture from the store. Overall, good value and good furniture.

Worked with Jermain Moore, made the process very easy. I always go back to him as he is knowledgeable and pleasant to work with. Great experience

Amazing service

Jarred was very helpful. Visit went well and efficiently. Thank you!

We purchased few items from this store recently that includes 4 bar tools. These bar tools are not stable- workmanship issue. 3 are bad out of 4. We went to the store, requested for exchange to different type. They refused and told us no exchange policy. We have no confidence that the same type would work. If anyone buy anything, please make100% sure that you like it and it is good. As I said , no exchange policy in Ashley.

Jesse was super helpful! The selection at Ashley & quality of the furniture is top notch!

J Bone the man!!! Appreciate your help!!! Highly recommend Jermaine to Anyone visiting Ashley furniture

Furniture is beautiful and arrived as expected.

Fast and easy and good price

Excellent service, personal attention for the product interested in, great price

Excellent sales associate attention and guidance.

I've been a long time customer. this time was different. delivery people dropped my sofa off the truck causing damage. when we tried to get them to take it back they didn't speak English and they were late so they showed up 7:45pm on a Saturday. so no one to call. now we are having to deal with repairs on a sofa we paid for to be new. they've lost a customer at this point as they have refused to replace it.

I purchased this recliner loveseat in store for 1200.00 plus delivery. The floor model was a sand color which I really liked. Delivery was to be 2.5 weeks out and was then postponed by the company for another week. So almost a month after the purchase it was delivered, I tipped the delivery guys who did great, but I was standing there looking at it thinking something was off with the color. I promptly went to the store with pictures of it and realized they delivered the wrong color. The girl at the customer service desk was really snotty about it and said I will be contacted within 72 hrs for someone to come look at it. I found my salesman who then looked at the pictures and knew something was wrong. He reached out, 72 hrs later to check up on things and, once I told him I had been ghosted, told me someone would reach out within 72 hrs again. Upon his request, I sent a picture of the SKU, which somehow matched the taupe/grey color I had been delivered? The next day I was sent an email stating that since the SKU’s matched, no one will be coming out and the case is closed. What a bunch of BS! I will never recommend this company or deal with it again!!! I’m not given the option to post pictures otherwise I would.

Laura was amazing patient and very helpful

Ashley’s website states a 30 day return policy. I went in store to see the color of the pieces I was interested in purchasing. The sales agent offered to order it for me on her iPad. The pieces shipped from a warehouse for a $99 delivery fee. I needed to return the pieces after 20 days and they refused. They stated there is no return policy if you purchase in store. I was never informed of this policy. I spoke to the store manager, Ashley Corporate office and Consumer Affairs and everyone said there is a no return policy for items purchased in store. Everyone stuck strong to the policy and refused to return my items. Never will I consider Ashley again. One star is too high.

My experience in store was very good, but then it went downhill. They arranged for an outside service to deliver my furniture and that was where it all went wrong. There were communication errors between the store and the delivery service which resulted in my entire order being canceled. It took three weeks for me to get a refund and it still wasn’t right. I am now 5 weeks out and still waiting for the balance of my money.

Good selection. Good prices. Salesperson was very helpful. Would recommend.

We purchased a white head and footboard for our guest bedroom, accompanied by two matching night stands that were also white in color. We LOVE the way the bedroom looks !!! We also purchased a California King mattress and box spring to complete the set! My daughter visited last week and commented about what a comfortable bed this is !!!! Nicely done Ashley!!!!

Honestly pretty terrible experience. The first delivery came on the wrong day and incomplete. Then the delivery driver informed me the table was completely scratched from end to end. After reordering and waiting a couple weeks, the next table couldn't even be closed due to a major defect in the hidden leaf part of the table. Granted it was not an expensive dining set but obviously there are quality assurance issues. Then the store had the nerve to call and try to save the sale after I refused another reorder and requested a refund. I really do not blame the sales person but it is just a poor practice when I had already been inconvenienced twice and just wanted to be done with the whole order. If planning to order furniture from this store, just be prepared to inspect all items thoroughly.

Great service. Good quality products

Easy installation and got it super fast.thanks

I had the worst experience with this store and would not recommend it to anyone under any circumstances. They sold me a couch that was too large for my unit even though I provided dimensions straight off the bat. Even though this was their mistake they made it impossible to switch it out. I was on the phone with managers and going in to multiple store locations trying to sort it out all while having a couch that I plan on returning. It then took them about 2 or so weeks to get me my new couch. All together this whole thing lasted about a month and I ended up having to spend extra money because of the mistake. Do not recommend!

Inconsiderate and incompetent describes the personnel we encountered at the Frank Lloyd Wright store. Never ever again will we go there. This is now the second time things have been screwed up.

Everything was great!! Nice salesperson and couch got delivered in a reasonable time frame! Great experience all the way around

Fantastic experience. Tammy was a pleasure to work with.

We worked with Jermain and he was amazing! Not only was he patient, he was knowledgeable and extremely helpful in helping us find something to match our budget. As a wheelchair user it felt great to work with someone who took time to truly understand my needs, safety concerns and priorities for independence. We purchase a couch from this location 4 years ago and we are excited to be upgrading our home with Ashley. 10/10 recommend asking for Jermain!

Catherine was absolutely amazing in helping us get everything ordered and delivered on a very specific timeframe as we were out of the area. Would highly recommend Catherine at the Scottsdale store! We will definitely be return customers in the future. Thank you Catherine!

Partial delivery. I was notified by the driver that part of my order was on backorder, curious to why I wasn't notified before the arrival of my items. I wasted my time today and now I have to waste more time on another day. I would like my delivery money back since Ashley did not make good on their end. When I tried to call customer service, its handled by a call center that has no authority to fix a situation.. its like talking to a wall.. and my rep actually laughed while I was on the phone. I hope that if you plan to order anything from this business that it shows up and in one piece.. otherwise it is a nightmare to receive a solution!! They didnt value my time and laughed in my face! Will never see a dollar more from me or anyone I can share my story with!!

Laura Sharp with Ashely Furniture store was the greatest help! She had many selections to offer and was able to help me within my price range. She was very knowledgeable and helped me with the entire process! Go see Laura!

I have purchased a lot of furniture from this store. I recently purchased a dining room table and chairs which was supposed to be assembled upon delivery. When the delivery truck arrived I was told that it had not been scheduled to be assembled. I was moving that following Monday so it was imperative that the set be put together before the movers picked it up as it was going in to storage for the following 3 months. When I called to get the problem rectified, I was assured that someone would be out within a few days to get it assembled. That did not happen. The set was moved still in the box and unassembled. We just moved to our new home last week, opened the box and the table and chairs were the wrong color. No one at Ashley would help rectify the problem immediately after delivery and no one is helping now. I'm being told that once it was signed for it was no longer their problem. Bruce was my saleman who I immedicately called when the delivery came and was not being assmbled. No answer from him and no return call. I will NEVER purchase anything from Ashley again.

HORRIBLE SCAMMERS. Go somewhere that actually has a return policy or is at least honest about their policies. DO NOT accept the salesperson's description of the return policy or trust them with anything. They simply won't tell the truth. We tried to return our loveseat within 24 hours of delivery and they wouldn't do it. The delivery guy said we had up to 7 days to return it. When I called the store, they just said "sorry for the miscommunication." Also, the employees will follow you around the store to pressure you into buying something because they work off commission. We were "helped" in the store by employees Melissa and Jermain. Disgusting, sleazy, and deceptive people who just want a sale. I will never be back. I really wish I would have looked up the reviews for this place before. Save your money and time and go absolutely anywhere else.

Shopping in this location was smooth and welcoming. Laura did a great job of letting us browse with out breathing down our necks, but was there if we had questions.

Laura Sharp was very helpful with my new purchase. She helped me find a couch I was looking for online and was very helpful and informative when walking me through the financing process

Terrible customer service. The lady on the phone who handles parts does not have the training she needs. We have a discontinued bed frame that we need hardware for. She didn't want to even see if they can help me obtain the hardware for that frame. It is very likely the same hardware was used for the next model. Of course she would not check. Maybe this is a tactic to get you to upgrade and purchase the newest model. Shop somewhere else.

We will never buy from Ashley again. If you do, DO NOT let them scam you into a warranty. They WILL NOT honor it even if it’s in their contract, they will weasel their way out and say it’s not under warranty. Our toddler got a stain on the couch, we submitted a claim the next day and they refuse to honor that warranty even though it’s within the 5 year timeframe of purchase. It’s a joke

Laura Sharp was extremely helpful and took her time to find the right sofa for me. Highly recommended!

I wish I could give 0 stars. Do NOT buy from Ashley Furniture, let alone purchase their protection plan. I spent $1000 on a table at the end of 2022, including $100 insurance. I called in to submit a claim for a new table top due to some scratches I noticed, and they don’t tell you about all these one off rules that exclude you from receiving a replacement of your item. I will absolutely never purchase anything here again.

We came in and Laura Sharp met us at the door. She knew exactly where to take us and showed us exactly what to do. We were very, very pleased. She’s a very very good sales person got us a good deal and will definitely recommend her again in the future, she gets our five star

I went to the store and purchased a dining set on Sept 1st. Before paying for the order, I specifically asked the salesman about the delivery date and explained we don’t have a dining table now and need the dining set ASAP. He checked his iPad and told me 5 to a maximum of 10 business days for the delivery. I agreed. Today is Sept 16th, we still did not receive the completed set. I called Ashely customer service and asked for the updates on my order, and being told the order was out of stock and that if I still wanted it, we needed to wait until Oct 8th for the new stock. I told the person this was not what we had been promised and we could not wait for one more month, I asked for a reason and solution. She told me sometimes the sales team may just give empty promises to customers without checking the system for stock information. The only option she gave to me was to contact the local store and return the piece we received and get a refund. I googled the store number and called, but the phone number 480-812-4662 still directed me to the same call center and I had to stay on the phone for another 15 minutes and explain the situation to a new agent again. The second agent was polite and understanding of the situation, she created a case number for us and I’m still waiting for a solution. Overall, bad experience shopping there. Case number: 9708619 After one more week of contacting customer service, nothing was solved. I just sent another follow-up email to customer service, which may not get any response from Ashley Furniture. Can someone please respond or process the refund?

I purchased a living room set from Ashely Furniture in Scottsdale, Arizona in August 2019. I bought a 5-year protection plan with it, for $320. The salesman said that if we didn't make any claims on the plan after the 5-year term, we would get store credit for the plan. Fortunately we have liked the furniture and its quality and we never needed to submit a claim against the warranty plan. However, now that I am trying to get store credit for the plan, I have been getting the runaround by Ashley Furniture. Basically they and the underwriter of the plan, GBS/ProtectAll, are giving me the runaround. I've made 10 calls to both of them over the last 3 weeks. Each one says that its up to the other to honor the plan. It's clearly a scam and I'm not going chase it down any longer. It's not worth getting an attorney to resolve because that'll cost me more than $320. It's sad that merchants rip consumers off like this. I will never again purchase from Ashley Furniture or any of their subsidiaries and if I buy furniture elsewhere and they offer a protection plan from GBS/ProtectAll, I certainly won't buy it.

The item displayed in the store was not the same item when they delivered to me.

While the salespeople are very personable, the company itself is completely disorganized. After purchasing a piece of furniture, and being told at that time that it was “in stock” and would be delivered the following week, we then received a call a few days before it was to be delivered, saying that it was on back order. The delivery was rescheduled to today, and now we are being told that it wasn’t put on the truck. If you actually want to receive the furniture you order, you might want to shop somewhere else.

I recently worked with Jesse Dixon to purchase a couch, and he was incredibly helpful in ensuring that the layout would work perfectly in our new living room. Jesse was patient throughout the process, providing an online order option when we were ready to move forward. I truly appreciate his sales approach—this location is fortunate to have him. I'll be recommending my friends to come here specifically to work with Jesse!

Laura was so helpful! She helped us get our delivery scheduled and explained the details of our purchase clearly. I'd recommend shopping here, it's a big store with lots of options

Laura been amazing on helping me out. Thank you

My husband and I bought a lot of furniture from this location a few years back. They used to be great, but since have gone down hill tremendously. A few years back we were given a $100 gift card from the manager when we were in the store. We have been saving it as we wanted to use it on something special and useful. Now that we have a baby on the way, I went in yesterday to use the gift card. The gal at the front desk said they no longer are excepting the gift cards, even though it says no expiration on the card. That is not right at all. In addition to this, you can't buy anything from the store itself. If you go in there- they only will ship it to your house, so you can't get anything same day. I will never be shopping here again and will tell family members that we don't recommend either.

Horrendous. Leaked all of my address and everything and did not offer anything. Absolutely nightmare. Unfortunate. Jesse is great. Wish that I could’ve been taken care of in any way for spending a ton of money and proved to The in store team who said this was awful. And got zero sort of compensation in any way. Frightening truly. Random numbers now have my address.

A Nightmare at Ashley Furniture: My Return and Customer Service Experience. My experience with Ashley Furniture was nothing short of a nightmare. I purchased a living set that, upon delivery, turned out to be significantly different color than what i see from the store.When I attempted to return the set, I was met with a series of obstacles that made the process incredibly frustrating. Here are some of the negative aspects of my experience: * Return Process: You have to return/reject your furniture upon a delivery. They don't give enough time to inspect. Also they damaged my wall during the delivery process. Overall, my experience with Ashley Furniture was extremely disappointing. would caution others against purchasing from Ashley Furniture, especially if you are concerned about the return policy and customer service.

Nice selection of sectionals and couches. The staff was very helpful. One drawback is that the return policy is unreasonable

Lots of choices, 0% financing and helpful sales.

Came in and came out 20 minutes later with a new Queen size bed at a reasonable price. Exceeded my own expectations. JP helped me and was very informative, polite, and friendly

Bought a king bed frame/headboard here. Bruce helped us out and answered my Moms questions. He's a chill guy and made the process simple & easy. Delivery of the furniture was timely and professional.

I was at Ashley‘s furniture store in Scottsdale this week and I want to give a huge shout out to Rick Carlson, store leader. I came in shopping for furniture for a house we actually have a Massachusetts ..so even knowing this information, Rick was more than attentive, helpful and gave me his time and his patience and great information. Thanks Rick! Debbie and Adrian

We went to the Ashley Store in Scottsdale and had the privilege of working with Tammy. Within 20 minutes we purchased an entire bedroom set. The only reason we made this last minute purchase was because of Tammy.

Laura Sharp was so patient with our crazy family and helpful!!! Such a smooth experience!

DO NOT SPEND MONEY AT THIS STORE, they have NO RETURN POLICY FOR DEFECTIVE PRODUCT. We called immediately within 24 hours of delivery and were told "sorry" we don't accept any returns. This is in conflict with the 72 hour return policy posted on the Ashley furniture website. They are a franchise that chooses to not offer any ability for returns for any reason. Within 24 hours we called in to return our couch that was delivered, because we noticed a jagged structural peice of the back of the couch was pointing outward nearly tearing the fabric, and also creating a safety hazzard for our small kids. This not only shows that the couch has no structural integrity, and is a huge safety concern, I wouldn't even be suprised if the couch model itself is worthy of recall considering the risk of injury it poses. Zero accountability, or repect for customers, or integrity in offering quality product. Read other reviews and you will see the same sentiment echoed. This is unacceptable and no one should make the mistake of doing business with these dishonest people.

Laura Sharp greeted me as soon as I stepped in, pulled up my account and found all the new pieces of the collection that we already own so we could add more. Was very quick with the process! We always shop from this location. Definitely come see her!

I was welcomed by Catherine. I gave a list of things I needed for my MOM residence, told her my budget that I wish not to go over my limit. She understood and met all my needs, my mother was with me. My mom happy with a great service we gotten. Catherine really went above and beyond to met our need. Please go visit the store and meet the team. They all wonderful people. ❤️❤️❤️❤️❤️

Kathryn Buck should be fired from your store immediately. She was so incredibly rude to our family when we requested a specific date our furniture be delivered, and eventually started insulting us and calling us names. She left us many threatening emails and calls as well. I am going to be filing a complaint through BBB if you guys don’t let her go because she is an evil and scary person to buy furniture from.

Stay away from this location, rude service and they stalk you through the store.

We worked the location on Mayo Blvd. We bought a dining room set and six chairs on Saturday July 6, 2024. When I got home, I noticed my card was charged twice. I called the store on Monday to get one of the charges removed, a representative advised they would remove the charge; a week went by and the charge was not removed, I called back and the same rep advised they forgot to remove the charge but did so on the second call, one week later. The table was delivered on July 17, 2024, the table looked great but the chairs were full of scuff marks and scratches not seen in the store display model. One hour after delivery, I went back to he location and I was welcomed by the front staff and salespeople, except for one woman named Bianca, who I was directed to to discuss the purchase I had just made and that was just delivered. She treated me with little to zero respect and seemed like I was bothering her. Her behavior was extremely unprofessional and acted disgusted when I would ask her for help. I genuinely was appalled to receive the amount of disrespect. The chairs, to the table set I had purchased, were delivered with very grainy, rough edges whereas the chairs I was shown in the store were not. When I went back into the store to discuss the concern I had with the chairs, Bianca did not want to hear about the complaint or provide a resolution, but rather stated since “we bought the chairs, it was now our problem”. A manager overheard her tone and rhetoric, and came over to listen to my concerns and offer to inspect the chairs to find a resolution to the issue. I would not recommend anybody to work with the representative Bianca as once a sale is made she does not care or follow-up on the customer satisfaction.

DO NOT GO TO THIS LOCATION. Worst experience I’ve ever had. I order a part in April, had to follow up multiple times because I STILL haven’t got my order as we are now in July. You’ve been warned. Go at your own risk.

Great service! Laura was very helpful and friendly.

Friendly efficient had exactly what I found Online

Laura was so helpful in helping me furnish my new apartment, thanks for all your help!

Honestly, I really want to leave a one star for the service I encountered but I’m leaving two stars because I am happy with one of the peices I got from them. However, the quality of the peices isn’t how it looks in the store. They assured me I’d get my pieces delivered within the week and gave me a delivery date. The only reason why I bought from them is because I needed pieces asap to furnish a home as quickly as possible to set it up as a rental and they assured me I’d get it in time. Once delivery day came, I stayed home waiting all day. I called the store at the end of the day as well as the associate I worked with, I could not get through. I had to stop in the store the next day and they already knew they made a mistake. They put it in the system several days after I purchased it and they had an adjusted delivery date but didn’t even bother to follow up with me on that. They assured me it’d come on time this time because I wanted to cancel my entire order and they also gave me a further discount, so I gave them another chance. One of the pieces was too big for my home so I sent it back. I was told I’d get a refund right away - from talking to Ashley’s over the phone and from the delivery drivers. Instead the store location kept calling me to sell me on another item instead of refunding, which I declined and said to refund me. A week and a half later, I still haven’t received my refund. I spoke to them today and they said they JUST processed it, even though they told me a week and half ago, they processed it. On top of that, they gave me a refund price that was several hundred below of what I actually paid for. So now I’m having to remind them once again of their mistakes. It’s constant back and forth games with them. And on top of all of that, the bed I purchased from them is claimed to be California king/king — yet it won’t fit either king or California king. I have to squeeze in a king mattress on there because queen is too small on the sides for that bed. They use rails that’s both for queen/king. Don’t waste your time with this place, it’s such an unnecessary headache.

Laura was so friendly and warm and very helpful I will be back to see her for more furniture

Very large store w good prices. The company has been in the furniture business for many years. They don't have clearance items on display so that was disappointing. Sale items, but no clearance items.

Five Stars for the Table, Zero Stars for Patience-Testing Delays (and Customer Service) Let me start by saying, the table we ordered itself is beautiful. Absolutely stunning. It would be the centerpiece of any home... if you managed to live that long waiting for it to arrive. The sales rep boasted a breezy "4-6 week" lead time. Perfect! I could picture family dinners already, laughter echoing around this gorgeous new table. Six weeks turned into six months. My calls were met with a delightful game of "customer service hot potato," where I bounced between disinterested representatives who offered nothing but vague reassurances and hollow apologies. If you're looking for a stunning table and a crash course in existential dread, this is the store for you! Just be sure to stock up on instant ramen and patience pills. Lots and lots of patience pills.

Needed to find a Sofa for my Daughter. Salesman and Manager were excellent and we found a good Sofa with delivery!

I called the store about some bedroom furniture that I saw online. I wanted to make sure it was in stock and a lead time on delivery. I ended up speaking with the sales associate Bruce and he was very accommodating and knowledgeable. I said I would come to the store to discuss and finalize my purchase. Bruce even offered to stay after his scheduled time to accommodate my needs. He was very helpful and understanding of my needs for comfort within the mattress. Bruce pointed out some things about side sleeping and from there, made great suggestions and recommendations. He even gave me some great deals on my entire purchase. If you are in the market for anything furniture related please check out this store and absolutely ask for Bruce. He was a pleasure to work with.

Excellent!

Bruce was very helpful!

I came in here looking for a new bedroom set for my daughter. After I was greeted by Jermain I looked all over the store as he checked in on us but not being pushy and following us around. We started talking further about what I wanted and he pointed out the perfect set. He got everything typed up fast and got our furniture delivered ASAP. I would highly recommend Ashley and Jermain has a customer for life for being so helpful and knowledgeable.

Jermaine was my amazing associate. He was very knowledgeable and had a great personality. He made the experience fun.

Amazing service from Lara Sharp! She took her time going through the store with me on multiple visits and did a complete walk through with me before finalizing the purchase of all the pieces. I had a fantastic experience with the team and highly recommend working with Lara. Thanks again! 😊

My delivery went amazing. The driver was super sweet, took everything out of the box. And didn’t leave me will all the trash. Very happy with my mattress and delivery!

My Daughter bought the couch set the next day; Kathleen was very knowledgeable and accommodating. I think that was her name. Met the Manager & he was very gracious, personable & kind.

Not coming back. I went in a week or so ago. Spoke to a guy as I was walking and told him I was just browsing. He said "cool" an that was it. Found a piece I liked and asked him for inventory status and delivery times and he gave me a delivery of about a week out. I said I'd keep shopping for something as I had an immediate need and he said "cool". 5 stars at this point. After shopping a few days I decided the piece I wanted an their delivery time was acceptable so I went to the website to order. The website did not have the discout the store offered and the website delivery times were about a week later than I was told in the store. No problem. I'll just swing by the store on my lunch break, find my guy, confirm some prices and dates, pay and be on my way. Still 5 stars at this point. So I go to buy the piece I orignally wanted. That was a done deal. My wife wanted a dresser for our bedroom. We had researched the prices, the materials the dressers were made from, the country of origin, the warranty, online reviews, etc... I wasn't 100% happy but for the price.... I'd buy it. I just wanted to look at a couple of pieces we had fully researced on the internet. Snap some photos, give my wife my opinion and get her feedback before I decided to buy. So in I go. I was met by a lady with an accent...she seemed familiar but I couldnt place her. I told her "I don't need help, I am going to buy a TV stand". Then pointed in the general direction of the TV stand I was coming to purchase. Then I told her "just want to look at. couple of dressers before I do". This seemed to irritate her a bit. She followed me around the store and I don't think there was an interval over 120 seconds where she didn't try to speak to me. Finally, I just started ignoring her. She walked away and started talking to another guy who then started to talking to me about what I was doing there. At this point, I didn;t have a solid 2 uninterruped minutes to text with my wife about what to purchase and what to not. So I just left. I have never felt so harrased while shopping in my life....execept once before...Copenhangen was running a sale before they reorged the store so I was going ot buy a bedroom suite and I left because the sales lady was harrasing the hell out of me and didnt purchase it. I am 99.987% sure it was the same lady who harassed me today at Ashley. I knew I recognized her. She had a thick accent so maybe it's cultural but to managnemnt please let her know there are poeple who spends hours on the internet researching every molecule of a purchase who just want to be left the hell alone.

Update after days of dedicated searching they found my keys love these people Would definitely give this place ten stars if i could. Went in here to purchase a dining table and got one on sale for 150$ less then i expected. Unfortunately for me I lost my keys.. but they stepped up with out me even asking and helped me look for 3 hours in the store non stop flipped all their couches in the store . they were also friendly to my brother with autism and gave us water and made sure we were taking care of. Would highly recommend these guys. they love their jobs and love the customers!

Horrible service & product! Purchased a bed from this location and within a couple weeks it FELL a part - nearly KILLING my 4 pound Chihuahua and almost injuring my Stage 4 Kidney Failure patient (husband). My Sick husband & I are now having to sleep on the floor for going on 3 months with no RESOLUTION!!! Corporate was supposed to contact us and NEVER has. Horrible customer service!

Horrible product. Purchased a bed from this location and within a couple weeks it FELL a part - nearly KILLING my 4 pound Chihuahua and almost injuring my Stage 4 Kidney Failure patient (husband). My Sick husband & I are now having to sleep on the floor for going on 3 months with no RESOLUTION!!! When this first occurred, they sent out a technician who said, it "looks to be a case that can not be fixed." He went on to say, he will make some adjustments however, IF this falls a part again, to call him and they will replace the bed all together. Well little to my surprise NOT even 3 days later the bed fell a part ONCE again. I called customer service and they said, the previous "technician" stated there wasn't anything wrong with the bed. Due to this all they could do was send out another technician to "take another look." They sent another person to our home who didn't lift the mattress - all he did was lay on the floor and looked under the bed and diagnosed the problem. Essentially it looks fine - just need to replace the slats.. which makes no sense as it came a part at the foot board. He was completely unprofessional and rude. At this point I do not feel safe with these technicians coming into my home. Note: Each time they schedule a technicians this it takes two weeks someone out. So although we spent all of our hard earned money my SICK husband and I have to sleep on the floor. Bianca with support was extremely disrespectful to my husband and I - totally disregarded our concerns. I feel like I was cheated out the money that my sick husband and I spent on this furniture and saddened by the way we were treated. WE need a complete refund & need to speak with someone from Corporate asap!!!! Please do not respond with one of those generic responses "sorry to hear - contact us at email.." I need your corporate office to call me ASAP. I am not playing anymore games. We have been compliant - now it's time for your company to deliver on your promise.

Laura helped us pick out our bed and was very helpful with the entire process! Great customer service!

Patricia was very helpful and patient. We didn’t feel rushed or bothered by typical sales tactics. She was attentive when we needed her. Great sales woman!

My 75 year old mother bought a chair for over $1,000 and they didn't have the nerve to tell her about their 72 hour return policy when she bought it. She called the store after only having it for 5 days to let them know how she is in a lot of pain trying to sit in her new recliner. The one she sat in at the store did not feel the same. She feels like she is sitting on a bar and it hurts. The store said they would call her in a day a two to set up an appointment to have a technician take a look at it and she is still waiting for the call. All she wants to do is return this uncomfortable chair that is giving her pain. Where is customer satisfaction when you need it?

Laura was very helpful in showing me the furniture I came to see and getting everything arranged for delivery! Great experience.

The sales people are knowledgeable and very helpful.

Tamy was great to work with.

Laura was incredibly professional and extremely helpful. She worked to get us the best price possible. We’re very pleased with our order and with the quality of the furniture.

I received damaged/unusable furniture from this Ashley and they will not help me at all. I called 5 separate times, each time being promised that someone would reach out to resolve the issue. It's been 2 weeks and no one has ever reached out. There was always an excuse from "someone at the store forgot to respond to the claims department's questions" to "I don't have an answer for you someone will reach out and there is no one to contact until then.” Eventually they forwarded me this internal email between them and their claims department, where the claims employee literally tells them "Any refunds or replacements are not able to be completed by our dept" but the North Scottsdale location passes the blame onto them. I would not recommend shopping here, if something arrives broken, you're going to be stuck with it.

Laura Sharp was excellent in locating a sofa in the right color I needed.

Kevin and Formula 1 (Josh) were amazing. I would give them 10 stars but it only allows 5 stars. Love it! Great people and great service.

Laura did a wonderful job helping us find just the right couch for our home! It was seamless, fast and professional process working with her at Ashley’s Furniture!

Laura Sharp was great!!

Great service!

Kevin Johnson was an amazing salesperson!!

Worst customer service EVER!! We ordered a sectional sofa and dining set. Had to change the delivery address and the customer care team on the phone flat out lied after never updating the address. They confirmed the delivery date/time. After driving 2.5 hours to be at the residence for the delivery we were called by the care team to inform us the delivery date would be changed (AFTER the driver called us to confirm our address, telling my husband he would be there in an hour). Tried to call the Scottsdale store, hoping they would be helpful and were anything but helpful. Even the order cancellation process after exceptionally poor customer service has been nothing short of painful. Don’t ever do business with this company!

Our sales person Melissa was very helpful and knowledgeable. I would Highly recommend her when needing furniture

Salesperson was a great help. The store had a great assortment of furniture.

Great buying experience, couch we were interested in was still boxed in the back and they took the time to open it in the back room so we could sit in it. Pleasant experience!

Laura Sharp was extremely helpful to me in placing a mattress order and giving a discount for memorial day. She was efficient in arranging the details for delivery. Would call her again when ordering in the future.

Sale experience was great. Worked with Germaine and the manager.

Amazing experience with Ashley Furniture and our sales person Jermaine. Thanks so much.

Kevin was outstanding from the minute we walked in. We couldn’t be happier!!

Bruce was a great salesman. My mom purchased some furniture from him yesterday, and it was a quick, painless, and pleasant experience.

Walked in today and worked with Bruce. He was super helpful. Not pushy at. Quite frankly we walked out feeling like we got a steal of deal on all brand new furniture. Thanks to Bruce we got a healthy discount while getting everything we were hoping for and then some. Thanks for the kind and helpful support Bruce!

Went to purchase bad and mattress. Kevin did an excellent job and was super professional with us. He completely understands explained the mattress technology to us.

Laura is outstanding and very helpful.

When I walked in, brief introductions took place and I was welcomed to the store at which time I walked around and looked at everything. After giving me time to look around, Melissa came up and introduced herself and asked if she could help with questions. She was extremely helpful and patient with me and I ended up buying a beautiful couch and sofa sleeper! I really appreciated Melissa‘s assistance and guidance and walked out a happy customer!!! Kudos to Melissa and Ashley !!

Our sales lady Catherine was awesome .

As soon as we walked into this we’ll designed and well organized store, we felt we were in the right place in searching for a new mattress. They have a large inventory of mattresses and making a decision was not as hard as we thought it would be.

Stopped in to look at couches for our new home. Laura was immediately very inviting and helpful with picking and configuring a sofa set for me and my husbands new build. Laura was great and made our experience so easy and quick!

It was so great! The gentleman who assisted us was super efficient and polite. He answered all our questions in detail. Now I can't wait to see the furniture. I hope it lives up to the amazing service we got.

Wasted 220 dollars . I ordered a bed for my child . The bookcase showed up, it was literally paper glued together. Calling it cardboard would be a compliment. Such a piece of poo . Such horrible quality. The bed came today , the box weighed NOTHING. I called to return, and I was told "once you order it, there's no return " Such a scam . I should had known better than buying something sight unseen . I am completely dissatisfied with Ashley. Never again will I purchase from them.

Jill was extremely helpful! She is very knowledgeable about the product and was a pleasure to work with!

Thank you Laura sharp and Josh for all you help.

As of writing this review I have not yet received delivery of our furniture. The review is just for the I store service which I received. The sales associate was very attentive and efficient. We were very pleased with our I store experience.

Haven't been to Ashley's for a long time. This day, we had gone to 4 other high-end stores looking for a sofa. We walked in here, was met by an employee who kindly greeted us, and answered our questions. She didn't stalk us. With in an hour, wr had purchased a sofa and chair. Delivery was made to our home by day 3. Delivery guys were prompt, clean and very professional. They took away all the wrappings, too.

Bruce was very helpful and directed me to all of the options that would work. He answered all of my questions and wasn't pushy.

Laura was fantastic! Able to find a dresser at a great price!

So far wonderful, but we don’t have our furniture yet! But the sales associate on the phone was wonderful!!

Laura Sharp was great!!!

Josh was awesome and very helpful with buying our new furniture.

Just bought some furniture from Ashley Store and was greeted by a friendly welcoming team! We were helped by Bruce who was very knowledgeable and efficient!

STAY FAR AWAY! Order dining room set on Sunday 4/7/24 and everything was in stock and ready. Told delivery will be 4/12. Get call 4/12, 2 hours before delivery, saying that the table is not on the truck and will contact us when it is back in stock. ABSOLUTE NIGHTMARE PROCESS

Laura is amazing! Very knowledgeable and friendly. She has excellent customer service skills and worked with us to make our sale a great experience! Ask for Laura!!!

I will go to Josh First before going anywhere,. Truly this guys was great!

Catherine was very helpful and fun. Found what I was looking for

Lots of furniture for almost any taste.

Excellent service. Kevin walked the whole store with us multiple times to find matching pieces. He also gave us alone time for discussions while also being close by when we needed him. I highly recommend!

Bruce has been awesome to work with, great communication and follow up. They worked hard to get me the best deal. Will definitely shop with Ashley again!

The 5 year furniture protection plan is a scam! My sofa is fully paid off, but missing 3 pillows that cannot be repaired because the damage is near the seam . .. was told the protection plan covers "EVERYTHING".... now I'm told it doesn't... I have requested a refund of the $319.99 that I paid for the "5 year protection plan .... Think I'm getting the run-around... My "case has been under "review" for 6 days now . And my pillows need to be repaired!😡

Laura was great! Very fast service, we found exactly what we were looking for.

Laura Sharp was SOOOOOO helpful and found us everything we needed!! We will use her again!!!

Worst customer service I’ve ever experienced. Sales girl flat out lied to us in order to make the sale and when we confronted her about it she was unbelievably rude. We ended up cancelling our order and going to AFW where they were helpful, truthful and delivered as promised.

Spacious, clean, bright and well stocked showroom. Greeted immediately when entering the store and given locations of different styles and types of furniture. Salesperson Catherine Salas saw we were focused on a sleeper sofa and came to assist us. She was very helpful with demonstrating the sofas features and completing the sale and scheduling delivery.

Catherine was very nice gave us a tour of were to go, and showed us some colors or shelves she was very kind,

Customer service was great in the store and then the furniture never arrived. No communication about delays, yet the delays kept coming. After waiting for 3 months we finally cancelled our order when we still had no idea when the furniture would arrive.

I have been to multiple furniture stores and left empty handed. Right when I started to think I wouldn’t find anything I’m looking for, we went to Ashley’s. I was able to find everything to fill my apartment and, more than what we were looking for at a fraction of what the other stores were charging. Laura assisted us and ensured we did not leave unsatisfied. Would recommend this store to everyone who will ask!!! Thank you for turning my house into a home!

Rick was very friendly and easy to work with. Highly recommend this location 👌.

We worked with Jermain, he was very personable and got us a great deal on a few items for our new home. We highly recommend asking for him when you go to the Ashley store on Mayo. PS: He wears great socks too!! 😉

Laura Sharp was very helpful and the process of buying our sofa was easy and fast.

Not good sales lady did not offer me 0% for 12 to 60 months. Then backed out the transaction and caused other issues so I bought my purchase somewhere else.

Friendly, helpful staff.

Excellent Service from Melissa and the gentleman who helped us finalize the purchase

This review is less about this specific Ashley store and more about the Ashley Furniture model. This store is always well kept and clean and the employees don't constantly badger you. However, that's the most nice thing I can say. I bought a coffee table and a side table and the quality is average. I was not informed until I was literally about to insert my card to pay that if I chose to pick up from the warehouse, my items would be non-returnable . So I either had the option of paying $40 for delivery, then another $40 if I want to return my item, or no return whatsoever. I had researched tables and was confident I wanted this table so I chose to pick up my item from the warehouse. DO NOT DO THIS especially if you're in the north Scottsdale area. The warehouse is so inconveniently located and the employees there seemed surprised that I had come in. It's worth it to pay the delivery fee. I had to schedule my pick-up so they knew I was coming, yet it still took 15 minutes for them to bring my items out to me. I had to physically inspect my item before I signed for it, stating that I accepted it as-is and could not return it. of course, everything is still in the box so all I saw was a small section of the top of the table. Once I got it home, I noticed that the corners of the table were poorly painted but unfortunately, I cannot do anything about it. If I had to do this again, I would definitely pay the delivery fee and take the time to open all boxes before the delivery people left.

Great service.

I had a great experience when purchasing my love seat. We were greeted at the door, and the salesman (Jermaine?) just said to reach out if he could help. None of the sales reps were pushy and the manager worked with delivery dates!

Heather was amazing at helping me choose the design I was really looking for. She is very knowledgeable about the products, the details and was also comfortable to speak with. She loves making customers happy with their choices as well. Heather would definitely be the one to go to!

What kind of furniture store doesn’t have a return policy or accept returns once an item has been delivered? I was never made aware that I couldn’t return something after it’s been delivered. This is the last time I’ll ever be shopping at Ashley’s and will be telling all my family and friends about the horrible experience. Oh and the delivery guys broke one of my frames bringing my furniture up which I was willing to just let go. Horrible customer service and delivery. 0 stars.

Great experience! Kevin J was amazing and so knowledgeable!!!!!! We had the best experience, with no pressure!

One chair has cracked wood and many sharp staples are sticking out of the bottom of the table. I was told a technician would call within 72 hours and still waiting. I’m anxious to get this fixed as I have out of state company arriving on Tuesday.

Very easy.to deal with.

Jill was very professional, friendly, and patient without making me feel pressured. It is also nice that they stay open late to accommodate people that can only shop in the evenings. Thank you Ashley furniture and Jill for the very pleasant experience.

Very helpful and friendly. We did buy our sofa that day.

Jesse is professional, knowledgeable and friendly. Excellent job.

Disappointing that the legs of the chairs were uneven. Poor craftsmanship, considering the amount I paid.

Quick with help and answers. Furniture is going to be delivered this week!

Ashley Furniture in North Scottsdale offers a large collection of furniture and a variety of styles. I knew exactly what I wanted and found it. The sales team was professional, friendly, and patient. Both the sales team and manager went above and beyond to deliver best in class customer service. Thank you Kevin, thank you Josh for assisting me with my purchase for my new home. I will always recommend Ashley Furniture to friends, and family. P.S we removed the two accent chairs, BRADNEY A3000324, because non were available or Ashley Furniture was out-of-stock. Please help me with this part of my order. I was so very disappointed to learn that this accent chair wouldn’t be available until March (worst case scenario in 12-weeks). The President Day sale maybe over by the time this chair is available for order and delivery. Thank you for all your assistance during this purchase.

We bought a couch we were told would fit only for the delivery driver to not even attempt the delivery. We bought a TV stand and it came out of the box warped and bent to the point where assembly is not possible. To this point, replacement of the TV stand has been a proccess over a week already with no end in sight. I've honestly received better quality from a walmart TV stand. Sales people are friendly but definitely work on commission as they were hesitant to issue a refund.

Laura provided excellent customer service! We were in and out within the hour. She was courteous, knowledgeable, and patient. I appreciated that she stepped away as we discussed the purchase. No pressure.

Kevin Johnson at the Scottsdale location (North) is AMAZING and very kind! He helped us get the furniture WANTED (not just what we were going to settle for). We will be doing all our business with him as long as he is around!

It was a great experience. The sales person was very friendly and helpful and not pushy like a previous store I had looked at. Your store has an excellent selection and I found exactly what I was looking for within minutes. I am needing additional furnishings so I will definitely be back. Thank you!

Jill was amazing. She has extreme knowledge and went above and beyond to help us and give us the best deal. She allowed us space to walk the store and discuss our options. Jill was a professional and a friendly sales person. Wonderful experience.

Mr. Kevin was quick, efficient, kind, helpful. We got exactly what we wanted at an excellent price!

Laura was so helpful in helping us select a dining table and console.

Heather gave us excellent service and answered all our questions!

Very good service Thank you for everything

Large well stocked show room. Friendly courteous people. Willing to beat the competition and reduce price. We bought our new set of deck furniture there.

Kevin J. was great. Showed us many selections and styles. Very friendly and personable. Thanks for your assistance.

Fantastic experience. Heather did a phoenimal job assisting me finding a couch.

Lovely furniture selection! Jermain was great - so friendly, kind and helpful. We left there excited about our purchase and feeling like we got a fair deal.

Joshua,the manager, greeted me and was very accommodating and personable.

Bruce made the the process super easy! Love my couch!

Helpful and quick

Very helpful sales staff. Delivery and setup went smoothly. Love the chairs I bought. Look great and quality is very good.

Jill, the sales person, was fantastic. She wasn't pushy and she listened to what we wanted and tried to match our desires with what was on the floor.

100% recommend this store my wife and me found everything we needed Mr. Vartan Sarkisián was very nice and patient and help us a lot to pick up our furniture. 💯💯💯🥳🙂😆

Our delivery happened on time with all our promised pieces! Our drivers were professional, on time, and courteous (Seemingly near impossible challenge for some companies these days). Our furniture was exactly what we expected and we couldn’t be happier!

In going through some major life adjustments I was looking for something to help dial in my space and make it feel more like a home....and I should preface I don't like being "sold" to. Heather was amazing to work with and was able to take some basic photos of my space, dial into some finer details, and direct me towards the perfect couch for my space. I love it! I am excited to for the next wave of consultation in getting it accessorized and exploring what can be done with the other rooms in my home! Great customer service, and a resulting outcome which far exceeded my expectations!!

Laura was an excellent salesperson 🥳

Came in and were assisted the entire time with patience! They took their time to help us get exactly what we needed and wanted! Amazing experience all around!

Melissa was a great help in finding exactly what we were looking for...

My salesperson was amazing. Thanks for the wonderful experience.

Just got a new couch at Ashley and love it! Price was right and the delivery was quick. Thank you Ashley furniture 💞

I had a great experience, the girl that helped me, Heather, was wonderful, we also found out we share same last name, not related. I needed two chairs and she was very helpful, she was still learning the ropes herself but she did great, seemed like she was a pro at this. I will come back to this store in the future. I hope I get Heather again.

Friendly and informative help.

One of the worst store for furniture shopping. They will sell you warranty and charge you for every service you take with them. There is a guy in suit, forgot his name, but he will claim to have million dollars in sales and try to sell everything but once you are out of the store they are done with you. One of the worst customer service ever.

Real good service sell associates heather she did a good job

Didn't have exactly what I was looking for but Vartan was very good at giving me options that were close enough to make a purchase. Very accommodating.

Heather, our sales person, was great - patient, knowledgeable and so sweet! My mom and I had a wonderful shopping experience this weekend at Ashley’s in North Scottsdale.

Bruce was excellent at helping us find the right couch. His laid back guidance made it such a great experience. Thanks Bruce!

Catherine was extremely helpful and personable. We found the perfect sofa and loveseat and wound up also getting a great deal on a wall entertainment center and living room table. Thanks so much for being patient with us as we had to make up our minds several times over! :)

Catherine was absolutely wonderful!

Laura attended me and we got straight to the point, no fuss or anything. Very nice woman and would likely return with her to help. In and out of the store within 30 mins. Thanks again Laura for the help!

Jesse was a real pro. First Class

I had an extremely disappointing experience with the salesman at the Scottsdale store. Their behavior was notably rude and disrespectful, making the overall interaction unpleasant. I expected better customer service and regret the lack of professionalism displayed during our interaction. I would not recommend visiting this store based on this negative encounter.

Vartan was really nice and helped us, the price was really cheap and comfortable and the quality of the sofa is very good!

I met jill( awesome) and found a wonderful couch

I had gone to Ashley Furniture in Avondale and we did not get anyone to help us we had so many questions and no one approached us. We decided to come to Ashley Furniture Scottsdale Rd and as soon as we open the door. Catherine greed us and walked us through the furniture store. She asked several question and we were able to find the right sofas for our living room. Thank you Catherine for help and welcoming to the store. I highly recommend you ask for Catherine when you visit this store.

Catherine was amazing. She read me like a book, and was able to point me to everything I needed.

I bought a sofa and it came two days later! The customer service was great and Brandon went out of his way to help me. Will come back again

Very disappointed. Dinning chairs will not go under table. Called immediately after delivery. Told they do not give refunds but would file a case but highly unlikely they would refund us. .

Laura Sharp at the Scottsdale Ashley store helped us find the perfect Entertainment center and a dining table for our apartment. Really appreciate it!!

Great shopping experience at Ashley. Good service. Vartan at the sales was v good.

JJ was great!

I stopped in to look at sectional. The one I really wanted was too big. The sale rep Laura was logical and knowledgeable and showed me a less expensive and smaller in size that made sense for my apartment. She was not a pushy sales rep.

Jermaine and Josh were great. I will highly recommend them anytime.

JJ was fantastic

Jesse is the best sales rep! Sharp, great listener, very easy to work with and gets the job done ✅ quickly and painless 😁👍🤩

We ordered a bedframe and an accent table. The accent table was damaged. We called the store and they said they would send out a technician to take a look at it. He tried to repair it, but it looked worse. We asked if we could just have a replacement or our money back and were told "no replacements no refunds" they are supposed to send another technician out to see if he can repair it. When you pay $700 for a piece of furniture you expect it to be in perfect shape. Why should we have to accept a damaged piece of furniture? If Ashley Furniture doesn't make this right I will NEVER shop there again.

Bruce and Josh were amazing! We got everything we needed and more! Josh was very knowledgeable and made sure we left with EXACTLY what we were looking for. Thanks to the amazing team at the store for all the help furnishing our new home!

Laura Sharp is fantastic. Very happy customer today. Can’t wait until my couch is home. Thank you.

It was a really nice experience walking inside the store. Patricia went above and beyond to help me and my partner find a good kitchen table and was able to walk us through the financing process. I will definitely buy my next furniture piece at Ashley’s.

My girlfriend and I recently purchased a house and needed new furniture. We went in and worked with Bruce and Josh. We explained to them exactly what we needed and they helped us find exactly what we needed and for the best deal. No pushy sales tactics. Very nice staff. Very pleased.

Patricia in Scottsdale store was phenomenal! She was so patient measuring and helping me find my TV console and cocktail table. Highly recommend her!

Patricia in the Scottsdale store was very helpful and helped us pick the right furniture for our home. We highly recommend her to anyone looking for a patient furniture consultant.

Catherine was so helpful! We found some great dining chairs

Catherine was outstanding and got me into a bit of furniture that would fit my needs better then what I had in mind when I walked into the door. The whole process was super simple too. Will definitely be returning.

I give Ashley a Five star for their excellent service. The display really help me make the choice. Josh the salesman was excellent and made the sale easy. I would recommend buying from Ashley store. Thanks for your service. B Oliver

SUCH bad quality. We got 6 dining chairs from here. They sold us on “the quality”, however, this is the farthest thing from the truth. 2/6 chairs had seats that were puckered so they made noises every time you sat down. And two more had the screw inserts coming out so the screws would just spin in the legs so you couldn’t even put them together. They sent a tech out and of course he couldn’t fix it so they sent us two new chairs put together. So funny - they took the faulty chairs, they’re so cheap and probably gonna sell them to some poor souls. We then went to to adjust the height on the bottom of the legs of the chairs (the little screw to keep it from wobbling) and noticed the legs were sooooo poorly put together that they were wiggling. My husband then discovered they had the same acre insert fault as the last ones! We then called and they said they’d send us two new legs. We haven’t heard from them in weeks and I just called and they said they won’t have the part until maybe the end of November. SO FRUSTRATING! The lady on the phone was also so weird. She didn’t even say bye. Super disappointed that we spent money here. Never again!!

My mother and I really appreciate the service we received today!! Our associate Laura Sharp took a great deal of time patiently listening to my mother's interests in her search for the perfect power sofa, and getting her every discount available. Thank you Laura! Mission accomplished!😊

Laura sharp was very professional and helpful. I will ask for her again

Vartan at the Scottsdale store was very helpful and patient with us as we tried to make a decision on a cabinet purchase. We will definitely be back for future purchases.

Ashley did a great job at a great price!

Last Sunday I stopped to look at Swivel Rocker Recliners. My decision to purchase one at the Gilbert, AZ store on Williamsfield Rd was based on several things. My salesman, Jeffrey Smith was a large part of the process. He was laid back and had answers to all my questions. I sat in the chair for quite some time speaking with Jeffrey. He listened like he was really interested in my story (I had lost my mother recently). When I finally said, now you know all about me, He gave me a quick synopsis of his journey, which I completely enjoyed! He helped me with a solution to dispose of my old item as well. He was a real pleasure to work with and Ashley is lucky to have him. Because of my experience with Jeffrey, I will happily recommend this store and Jeffrey. I also used Cosmo's to deliver and remove my old chair. He was on-time, through and wonderful to have in my home. He will be recommend as well. An all around terrific experience! Thank you Jeffrey and Ashley.

Laura was super helpful! Found some barstools and more!

I worked with Laura Sharp. She was so knowledgeable and helpful. The furniture is comfortable and the price point is great!

Anthony was a terrific help. The store on Mayo has more contemporary options and many more diverse choices. Be sure to request Anthony

Laura S was wonderful, she helped us find the perfect recliner and made it a fast and pleasant experience! We’ll be back!

Jesse was amazing in helping us get everything we needed.

Laura 5/5 reccomend this place if you’re seeking friendly and quick service!

Great location and very friendly staff. I encourage to ask for Jovell! 5/5 stars. He finds the best ways to find and service in what you need and his accommodations are spectacular. Manager Josh is as well incredibly helpful and knowledgeable. OK yeah

We were delighted to have Vartan as our sales person to help us. We were looking for a twin sleeper sofa and Vartan made it so easy for us to make the decision. He helped us by showing different models on the floor which helped us narrow our decision making process. He is extremely courteous and knowledgeable. He answered all of our questions and we couldn’t help purchasing the product right then an there. Overall, an awesome experience!

By far THE WORST customer service experience I’ve ever had. I’m not going to go into detail, because it’s so convoluted that it would be an ordeal to read. I’ll summarize it as this: no two departments at this company have the same information. It’s obvious there is no corporate SOP for the way certain things are handled. And considering the “certain things” I’m talking about is “ordering a replacement cushion”, that’s a pretty major problem. Store refers me to online. Online refers me to store. Both tell me each is impossible. One finally decides it’s possible, and almost four months later, I still don’t have the part I paid for. I can’t get status updates without calling the store so they can email someone else and maybe/maybe not ever follow up with me. Store frequently promises callback and almost never does. The old lady with the New York/Jersey accent at the store is oblivious to pretty much everything. She tells me things that categorically aren’t true, making me waste time driving 40 minutes to the store for someone else to tell me “no”. I did get a response a month ago that the cushion was delivered to the wrong address, and was told it was reordered with the corrected address, only to call in today and be told they still have the wrong address on file. They said they’d call customer service to get an update on the order and that I’d have to wait. I asked “can’t I just have it delivered to the store?” They replied “only oversized orders that UPS can’t deliver get shipped to the store.” So naturally, I decided to call CS myself. I spent 28 minutes on hold for an agent to create a case #. 28 minutes… only for her to say “please wait one moment while I contact the store”. I asked “why are you contacting the store?” And she tells me “those type of items are supposed to be delivered to the store, not to the house” Every single call I make contradicts answers I get from the previous call. Every single one. Get it together, you’re embarrassing yourselves.

Loved this store. Loved J.J. So nice, helpful, no pressure!!! Great value.

Found the perfect pieces for our project! Laura was a great help! Thank you Ashley’s for a great deal and great service!

Laura was very helpful

Catherine was absolutely amazing. Complete 180 experience from other furniture places I have been at. Would come back here for all my needs.

Awesome painless and efficient

Jermain M helped me!!! I got 5 star service and a perfect sleeper for my place in my price range!!!

JJ was amazing and took his time to help me find what I needed! Highly recommend!

JJ’s the Bomb!!!

Nice furniture at a good price and no pushy sales people. Jermain was very helpful!

If there was 6 Stars I would select this option! My experience with the Team at Ashley's was absolutely Amazing!... I needed all new furniture for my 3000 sq ft home, as I recently relocated back to the Valley. I was blessed when I was connected with Jesse a Team Salesperson at Ashleys. He was super knowledgeable and was able to walk me through the store while recommending different styles and options, based on my needs. I was in and out in less than 1 hour. I scheduled my delivery for a few days later and upon arrival, Adrian and his Team had everything unpacked and set up in less than 2.5 hours. They were super professional! Josh the GM was awesome in helping facilitate everything in an expedited fashion. Would I recommend you shop at Ashley's? Absolutely, but only if you are looking for an Amazing Journey! I was and received every ounce of this! Thanks Again to the TEAM at Ashleys and look forward to purchasing more furniture in the future!

Very friendly & helpful! Highly recommended JJ

DO NOT BUY FROM HERE! We drove 3 hours to purchase a mattress and realized after getting home that the mattress we needed was 6 inches shorter in height than the one we bought. Per the receipt, “ merchandise picked up from one of our locations may be returned in its original condition within 72 hours of receipt, otherwise all sales are final”. Today is 72 hours at of 6pm. We were told by manager Rick after calling that all mattress sales are final when that is not listed or stated whatsoever online or on the back of the receipt. The sales rep, Laura Sharp, also did not mention such thing to my husband upon purchase. Pretty ridiculous how they expect us to read between the lines when we are going off what the receipt says and there is no mention of final sales with mattresses, mind you that the mattress is unused and brand new. This store, and the manager has terrible customer service and want to throw in policies NOT listed on the receipt provided to the customer. We will never give our business to Ashley again and will discourage everyone we know to shop elsewhere. Even after mentioning that the mattress is too high, posing a risk to our son- it didn’t matter. All they care about is profit and not their customers. Save your time, money and breath on these people. The phone line was a nightmare, and after I called personally to speak with Rick after my husband’s failed attempt, there was no one available and I was offered a callback. I’m sure they will comment and try to cover themselves and if so, they should apply that attention to detail and customer service to actual customers needing in real time help than hiding behind a keyboard and spewing out excuse after excuse. Do better Ashley Furniture - and Rick !

J.J was great!

JJ was great!

JJ was fun and very quick and very helpful

Ask for JJ, he’s dope.

Vartan was amazing. He was intelligent and knew his products. He got us a great deal and didn't pressure us!

Laura Sharp was excellent, helping me find a sofa sleeper. Thx, great service!

Catherne was very helpful with helping use find what we were looking for.

Laura S. was a great help getting me everything I needed and even helped with financing options!!

Tammy A as an absolute angel helping us find furnishings for our new home. She went above and beyond to help us long distance. Thank you 😊

He was amazing!

JJ was fantastic!! So helpful and wonderful every step of the way. Highly recommend

Jesse Dixon is excellent, very nice and super efficient. I strongly recommended

Varton was extremely knowledgeable and helpful. Thanks for all the help!

Big thanks to Bruce for helping me find the right couch for me. We had a small hiccup in the deal but Bruce did everything in his power to get it done right and now I couldn't be any happier. I highly Recommend you go see Bruce for all your furniture needs!

Catherine was amazing in helping me find what I liked, what would fit, and made me feel comfortable with my decisions. She was so pleasant to work with and was so nice to chat with during my transaction! Thank you Catherine!!

Vartan Sarkisian was our sales associate in the Scottsdale store & he was very knowledgeable, listened to our requests & did not try to sell us something we didn't need. Pleasant experience.

Vartan was very helpful. Found a dresser for my son very quickly on a Sunday!

Knowledgeable salesman presented good quality product

Laura Sharp helped explain every to our satisfaction. Thank you for helping us with our first Ashley purchase.

JJ was amazing

Laura Sharp was very helpful and patient. I had great experience overall!

Tammy was such a great help while picking out our new mattress. She made us feel very welcome from the start and took the time to show us all of our options. She is very knowledgeable about the products and financing. We are excited to enjoy our new mattress and will definitely be back to this location!

Tammy was amazing and helped us out so much! We got the bed of our dreams! So happy with our purchase and Tammy played a big part in finding what we wanted. Will definitely be back to purchase other furniture in the future.

Came back on 10/6 and jj and Josh are still absolutely amazing !! Will be back to finish the house JJ was amazing with the great help of Josh, and Miss Bianca. Will do all my shopping here!

Catherine was great and was very useful in helping me figure out my couch situation. I spent about an hour here and was convinced. Definitely not done shopping here

Just recently moved from OR and needed to furnish a 2 bed/2 bath condo in Fountain Hills. After driving all over Scottsdale, we went to Ashley on Mayo and met Catherine. She has been our point person on purchases of a recliner, sofa, bed and much more to come. She is attentive, patient, accommodating, fun, honest and easy to work with. Moving and shopping can be very stressful and frustrating, Catherine and Ashley has made the experience more delightful and successful. We are appreciative for the excellent customer service.

Fast and easy

JJ was very helpful and friendly.

J.J. was very patient and helpful.

Great. Service Good selection

JJ was awesome! Would def come back

Jj was very helpful!

JJ was super helpful in helping us pick out the right couch. Very friendly and answered all of our questions!!

Laura Sharp & the store manager Rick were wonderful to work with. They helped furniture layout of the sectional & offered great advice on mattresses. Overall great shopping experience & great customer service.

JJ was very helpful and attentive to my needs. Very helpful and knowledgeable person.

Brendan made buying my sofa fun! He helped with every step- arranged the exact delivery date I wanted. He was friendly and professional!!

Catherine was awesome answered all are questions, and helped us find everything we needed

Excellent service from Brendan! I recommend Ashley to anyone looking for nice furniture.

Jj went out of his way to help us finish furnishing our condo on a deadline. Excellent customer service!!!

Love this store! The sales reps are all friendly, and Josh gave me a great deal on my new Purple mattress! If you're looking to get a new mattress, go see Josh, it's worth the drive in you're in the West Valley!

Pleasant sales people. Good selection. Store not as flowing as other furniture stores to walk around and see areas staged. Patricia was helpful and nice.

Excellent service and attention!

When my girl friend and I first walked in we were greeted by a welcoming gentleman named Jesse. He let us know that if we had any questions to feel free to ask him or any other staff members and they would be happy to help. My girl friend and I were not intent on purchasing a couch that evening, but we planned on looking around and exploring our options in terms of style and pricing. After wandering around the store for a few minutes we came across a couch that seemed to be exactly what we had envisioned for our place! The only issue we had upon first glance was the cost. Unfortunately it was a couple hundred dollars out of our price range. We sat on the couch and continued to discuss our options when another staff member walked up to us and asked how he could help. His name was Josh. We told him we were doing fine and that there wasn’t much he could do unless he could drop the price for us. We said that half way kidding because we didn’t know that was even a possibility. Josh smiled and told us he is the store manager and he would see what he could do. Josh listened to what we wanted, answered our many questions and got the price of the couch as close to our budget as he could after explaining payment plans and the warranty. He made us feel very comfortable with our decision. Very humble guy and was a pleasure to talk to. Jesse also answered more of our questions and helped us finalize our purchase. We had a great time there as they are so welcoming and personable. We received our couch today and couldn’t be happier with the delivery service and the final product. We are looking forward to buying our new bed from there in the near future. Thank you Josh and Jesse!

Great shopping experience with JJ at the Scottsdale Mayo location. He was open and informative through the entire sales experience, with low pressure but great products! We are so excited about our new table! Would definitely point a friend in his direction.

holy, they pressure you so bad here. wouldn’t let us leave

Catherine was awesome! She made shopping a great experience.

Melissa N. was easy to work with and got us in and out in under 10 minutes. She was very professional and went above and beyond our expectations. Thank you for being amazing! I would highly recommend Melissa N. to anyone looking for any type of furniture.

Good experience. Had what I wanted at a fair price

Good service

Johnathan was very knowledgeable, accommodating and he negotiated the price with his manager which was appreciated

Very pleased with our experience buying a new bed at Ashley's Scottsdale location! There is such a dizzying array of mattress choices now, that shopping online was kind of overwhelming, so getting to experience several different brands and types with our sales rep Catherine's expert guidance really helped us to feel confident that we made the right choice.

Jill did a great job. Very attentive professional. Highly recommend.

Has good collections and staff always helpful

Catherine was an immense help and was able to get us everything we were looking for in a quick and concise manner!

Great customer service. Laura sharp was super helpful and knowledgeable. Definitely going back!

Jermain and Josh were fantastic. My fiancé and I needed a couch for new apartment right after our wedding and it was quick and easy! Can’t wait to get it delivered!

Johnathon with Ashley Furniture in Scottsdale, Arizona went above and beyond. Highly recommend this store.

Catherine was an awesome sales lady. No high pressure just the truth. Thank you

Jesse was a great help he went above and beyond with the best customer service. From finding our kitchen table and our couch to the check out and delivery. Thank you for everything.

Bruce was very helpful. He answered all my questions. He was very informative with the furniture we decided on. Thank you, Bruce!

Laura Sharp was helpful with the picking out and purchasing of our patio furniture. I really liked working with her!

Wonderful shopping experience with very kind staff attendance. Enjoyed very much.

Highly disappointed with the product and services. Ordered sectional, sofa, queen bed, bedroom dresser, etc. In Apr 2023. Below is what I have gone through. I spent so many hours in calls, follow-ups, taking pictures and videos to be sent to customer care. Finally disputed the transactions after no concrete results. Will never deal with Ashley's furniture again. 1. Returned a sofa on the date of delivery, which was taken back by the delivery guys on the same day. It's been 4 months and the amount has not been refunded yet. Raised a claim. 2. Sectional and another sofa is of very poor quality. They get loose very often and comes apart. Sometimes in front of guests which is very embarrassing. Called the technician multiple times and they fix it every time. However it's not sustainable and one cannot call the technician every 2 weeks practically. The wood and cloth are of very cheap quality.

Friendly, courteous, knowledgeable salespeople. Furniture delivered on time by competent, friendly driver and assistant. No issues at all. Will shop at Ashley again.

I have loved working with Ashley Furniture! The Scottsdale, AZ location associates were so awesome and personable. Jill at this location was very knowledgable when helping us buy our furniture and she was able get us the best deals for our money. Delivery only took 2 days & the delivery guys were very gentle with the furniture and did an excellent job. I recommend Ashley Furniture.. overall great experience!

Staff was friendly and gave us our space. When it came time to ordering what we wanted, everyone was very nice and attentive. Tammy was a great help for my wife and I.

Friendly staff, knowledgeable, overall great service!

Catherine Salas was amazing from start to finish! I’ve always had a great experience when I’ve entered the store!

Catherine was very helpful and patient!

The salesman listed to what I needed and provided me with furniture options that I could afford.

Jermain was excellent, not pushy and very easy going. Got a sofa and love seat in less than a half hour.

Catherine was great! Knowledgeable and patient and very kind and thoughtful. 10/10 would recommend!

Catherine was great and very helpful!

This has to be my best experience at a furniture store and truly my best customer service experience ever. Bruce at my local Ashley Store went above and beyond when we discovered an item we wanted to check out wasn't on the floor. He saw how disappointed we were and took action. He called other stores to see if we could try it elsewhere and in minutes found one at the Glendale store. He set us up with Derick who was waiting for us the next day at the door! They both worked to help us find what we need and worked within our budget. Bruce gave us space and didn't pressure us to buy an item of furniture as we looked around the store. He was patient, friendly, and kind. If you go to Ashley in Scottsdale ask for Bruce!

Bruce was great to deal with. No pressure and very knowledgable. We went into buy a new couch and ended buying new master bedroom furniture also.

Laura and Patricia were both friendly and professional. Very pleased with my experience here, I'll deconstruct be back!

Catherine was a great help! She helped make my move in for college so easy and fun! Can’t recommend her more she is the best and has great taste!

Cathrine was extremely helpful and made our experience worth while. She had a very fun and bubbly personality while still being professional. We will definitely be going back.

I want share my excellent experience with Ashley Furniture… I was looking for beds and Bruce Hoskins made the experience easy and affordable! Bruce is a professional and if need any home furnishings- go see him in North Scottsdale! Bob Hart

I love this store. Most of my furniture is from Ashley. My recent bed purchase along with the Ease 4.0 base is fantastic. All the help I got at the Mayo store was top notch. Sincerely Daniel Jacob

Laura was very friendly and helpful!!

Tammy was super helpful and very knowledgeable. I enjoyed working with her. Great energy too.

TAMMY IS AMAZING!! she is so wonderful and super NICE!

Tammy is awesome!!

Courteous and helpful in completing our order!

I came in at a very opportune time as it was early on the day. Jermain was there to help me. He directed me to the bar stool section and I picked out the 4- stool that I wanted. It was easy in and out. Went to the warehouse and pick up my order and went home and assembled them. That was easy. I liked what I picked and am extremely satisfied.

Laura was great! Had a very positive experience purchasing new sectional couch and kitchen table. Very helpful and panels rxperurnce.

Laura Sharp was great, she helped us with exactly what we needed. Great service

Today we went into the Ashley Store to purchase a bedroom set. We had the pleasure of working with Melissa. She was very informative and made the process seamless for us. My husband and I really appreciated her assistance!

Laura S was very helpful and friendly throughout the entire process and made furnishing our new place seamless

Josh took care of us & we loved our buy! Seamless process and didn’t feel pressured Coming back for the Starmore bedroom set!

We had an amazing experience shopping at Ashley furniture. Bruce was great to work with and let us shop at our own pace while still always being available for questions, he went above and beyond to make sure we left the store satisfied! Thanks for your help Bruce!

Stopped in passing by as a last attempt. Catherine immediately greeted us, heard what we were looking for and took us to the perfect dining table. The purchase was quick, easy, delivery scheduled. In and out in 15 minutes. Couldn't be easier! Thanks Catherine!

Fabulous store and excellent service. Quality furniture at a good price. Definitely worth checking out.

Catherine was very helpful and friendly!

Jermaine is a rockstar. So helpful and friendly. We greatly appreciated his help and highly recommend him!

I had an awesome experience. Melissa was great and very nice to work with. For sure will be back

Joe helped me find the perfect couch set and kitchen table. I’m so happy with the customer service and overall experience in the store.

Bruce and Josh were amazing and very helpful! Answered questions without being overbearing. We will be returning

(Translated by Google) The salesperson is very kind, there are many types of products, and you will not be rushed when shopping. (Original) 銷售員很親切，商品種類多，購物時不會被催促。

Bruce was our sales representative. He was awesome & very helpful!!!