Ashley Store
Open today: 10:00 AM - 09:00 PM
The Ashley Store in Phoenix, AZ represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Customer Service
Ashley Store Phoenix, AZ
What our customers say
The 5 year furniture protection lan is a scam! My sofa is fully paid off, but missing 3 pillows that cannot be repaired because the damage is near the seam . .. was told the protection plan covers "EVERYTHING".... now I'm told it doesn't... I have requested a refund of the $319.99 that I paid for the "5 year protection plan .... Think I'm getting the run-around... My "case has been under "review" for 6 days now . And my pillows need to be repaired!😡
Laura was great! Very fast service, we found exactly what we were looking for.
Laura Sharp was SOOOOOO helpful and found us everything we needed!! We will use her again!!!
Worst customer service I’ve ever experienced. Sales girl flat out lied to us in order to make the sale and when we confronted her about it she was unbelievably rude. We ended up cancelling our order and going to AFW where they were helpful, truthful and delivered as promised.
Ashley furniture is so trash. Cardboard veneer wood finishes, LDL wood, very fragile in other words, no good. Get a warranty for sure.
Spacious, clean, bright and well stocked showroom. Greeted immediately when entering the store and given locations of different styles and types of furniture. Salesperson Catherine Salas saw we were focused on a sleeper sofa and came to assist us. She was very helpful with demonstrating the sofas features and completing the sale and scheduling delivery.
No interest for 60 Months^° - In-Store Only
On in-store purchases made with your Ashley Advantage™ Synchrony credit card. 60 equal monthly payments required. Down payment, tax and delivery may be required on in-store purchases.
^°Qualifying purchase amount must be on one receipt. No interest will be charged, and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial total promo purchase amount divided by the number of months in the promo period, rounded up to the next whole dollar. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. Down payment may be required on in-store purchases. See sales associate for details. Regular account terms apply to non-promo purchases. For New Accounts: Purchase APR is 29.99% as of 01/01/2024. Minimum interest charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval. We reserve the right to discontinue or alter the terms of this offer at any time.