Ashley HomeStore Phoenix, AZ
Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in the U.S. and one of the world’s best-selling furniture store brands with more than 800 locations in 46 countries. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in the house. Your home is more than a house, it’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated stores are passionate about being the best and most affordable furniture store for your home. Visit your nearest Ashley HomeStore showroom today.
Excellent service with furniture salesman Anthony, your store needs to get a quicker and smoother check out system! Only negative comment , fault of system not salesman! . .
Sales person was excellent
The furniture was nice. Some of the employees seemed pushy, but others were good. However, the atmosphere at the warehouse was very different. I did not find the people very friendly. Overall, nothing special hence 3 stars.
Wanted leather recliner loveseat. Told salesperson I wanted leather. When I got home tag stated seat and arm rest leather. The sides and back are vinyl. Paid too much for not being all leather. Spoke to Customer Service Mgr who did not resolve my issue. "Living Spaces" has vinyl loveseat recliners for half the price. Don't shop at Ashley's.
I went into the store to purchase a new bed, found exactly what I wanted in record time with the help of some great sales associates. Product was delivered on time and looks great.
Pros- My purchasing experience was great. Every staff member was customer focused and friendly from the showroom to the warehouse. Janice from the Scottsdale location was wonderful to work with and we absolutely love our new sofa. Con - (easily correctable) We chose to pickup our furniture at the Phoenix wear house. The uncleanliness of the facility is the only reason that I am not giving it 5 stars. There was so much trash on the ground outside the wear house near the pickup ramp and you could tell it had been there for a while! Due to the trash there were rat bait stations all over the building even on the pickup ramp in between the two garages as well as bird poop too. The ramp railings needed to be repainted because so many people had touched them they were no longer tan. The main customer entrance gate was broken. One of the 2 pickup garage bays was damaged and did not open which caused a backup of pickup. Please management inspect your wear houses to make sure the full customer service is five star just like your showroom vision. I do hope that my review helps your company stand out from the rest in the future! 🇺🇸🙏
Ray was our salesman. He was very informative. He answered all our questions thoroughly. He made buying our new sofa easy. We will definitely come to this store again. Thanks 🤗
Bruce was fantastic! Very helpful not too pushy! Got us what we wanted quickly! Very happy!
Bruce is chill
It was a great experience. We are renovating a home and we’re just looking for ideas and they were so nice we purchased a new mattress and electronic foundation. We were not ready to purchase but sale was great and they offered to hold them until the house was completed. We could not pass it up.
They ensured we received our hide abed on time
I came in just to look at area rugs the salesperson that greeted me pointed me to the back where the rugs were hanging after a couple minutes of looking at the rugs a very nice gentleman approached me and introduced himself as David Bostwick a newley appointed Sales Manager well long story short this sales professional sold me a whole housefull of Ashley Furniture which my whole family loves and enjoys and I would like to personally thank him for our shiny new Tempurpedic Sleep System David did what they called a comfort test and showed me all the features and the benefits of a Premium Sleep system with the Lifestyle Adjustable Base. Thank you Ashley Furniture and especially you David Bostwick I will recommend Ashley Homestore to all my family and friends .
We paid for a 5 year extended warranty on our table. We had a claim for an accidental oil spill that ate through the lacquer finish. The tech was out and said we needed a replacement cause fixing it would not repair it permanently. based on our warranty, he said it was covered completely. We have been waiting for over a week for confirmation of our new table to be sent. I had to call 4 times over the week requesting a status and now Ashley is dragging their feet and trying to push the blame on their absolutely AWFUL extended warranty company. They are infighting each other to see who would pay or cover it all the while projecting this out on us the customer. We can't get anyone at Ashley to take responsibility nor call us back. Companies that don't stand behind their product or service do not deserve any future business. I highly suggest taking your business elsewhere to a competitor and surely not ever purchasing what amounts to a borderline fraudulent extended warranty policy.
Ashley did a great job! Very helpful and took care of all my issues. I would definitely buy from them again.
Every part of our shopping experience and delivery and the value of our purchases was spectacular! Having been a Customer Service Manager, I know quality when I see it. Ashley is top notch!