Ashley HomeStore Phoenix, AZ 85054

Ashley HomeStore Phoenix, AZ


About the store

Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated Ashley HomeStores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley HomeStore showroom today

Customer Reviews
4.3 Star Star Star Star Star
(1097 reviews)
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Excellent service and was able to find what I was looking for at a great price! Delivery service and assembly was outstanding!! We will be back for for more beautiful furniture and accessories in the near future. Thanks you.

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Like most, I don't buy furniture very often. So when I do, I shop around. I did so on this occasion and was very satisfied with the service, product and delivery. Mike the salesman was very attentive and not too assertive. He showed me what I asked to be seen and kept his distance while I pondered. The delivery was on time and as scheduled and the delivery guys did a good job unloading and setting up everything - and did not scuff my walls or new furniture. My new Bedroom set is very nice and the price was MUCH better than any competitors. I have used Ashley in the past and will do so again in the future. Thanks

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We are so happy with the quality of our purchase and the price! Everyone we worked with from customer service, sales and delivery was a delight to work with! We would go back to this store and absolutely recommend it as well.

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We purchase a beautiful Bedroom set and Dinning room from Ashley's for our new home in earlier this month (January), it was delivered within a week. Our Sales Associate, Leslie J. could not have been more helpful. She kept in constant contact with us and was so helpful in helping us choose our furniture, she was patient with us in making our changes with the color choices. Our experience with Ashley's Furniture was very good and we hope to make our future furniture purchases with them.

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Our salesperson was Ryan and we were completely satisfied with our experience working with him. He was professional and let us take our time selecting our furniture .

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Our experience was great. We found exactly what we wanted with one short visit. Jay took care to answer our questions and we found the price competitive. Eric the store manager was nice enough to come out and visit with us and we certainly appreciated his interaction. I spent my working carrier in the service business and they exemplified everything that good service entails. The delivery and set up went smoothly and we are pleased. Thank you.

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Good furniture and prices. Picked up a master bedroom set and I'm very satisfied with both quality and service. Delivered and setup as promised. Will purchase from Ashley Furniture again.

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Everyone at this location is great that I've met. Natalie is an awesome saleswoman that helped me fit my needs in my budget. She was so nice and introduced me to her manager Aaron before I bought anything. I told her exactly what I wanted and she helped me find a really nice couch on a great deal. BK is an awesome salesman as well he just moved from Chicago to AZ just like me and its crazy to see how many people work here that are from Chicago. I called up the day after to politely talk to Aaron and tell him that I found the couch I bought cheaper somewhere else and that I wanted to get it through them. He threw in an expensive rug for 90% off which was totally unexpected. Also Chris took care of me from customer service and hes a really nice guy as well and got the rug shipped and squared away for me. Definitely coming back to buy more thing just cause of the excellent service.

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Leslie helped me find the right furniture it was a great shopping experience :)

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No high pressure, just helpful salesperson!

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Perfectly liked it. The staff and the manager in Scottsdale location were very nice, understanding and suggested us the best one!

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they found the furniture that was on back order that we wanted shipped on time

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Salesman was a straight up guy. The furniture showed up on time and was better than expected. Good quality for the money. Delivery guys built it and cleaned up after themselves as one would hope. Good job all around.

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Salesman was a straight up guy. The furniture showed up on time and was better than expected. Good quality for the money. Delivery guys built it and cleaned up after themselves as one would hope. Good job all around.

Star

I had a horrible experience and Joe was rude. He had the nerve to discuss how he didn't like us to another associate in front of us.

Star

Awful! The sales person was fine but from there it was all down hill! We ordered a complete set for our 87 year old mother since she decided it was time to move into a retirement village. This was to be a fun thing for her after having to leave her home of 35 years.The delivery for part of the order was back ordered. Then they tried to deliver part of the order to the wrong address. Part of our contract stated delivery and set up. Here she is- gladly waiting for her new stuff and they literally dropped it off. They did not unroll the area rug but left it taped up. They left the lamps in the boxes. They pushed the sofa up against the wall and bent her modem and knocked out her home telephone service (which we had to figure out by sending a repair service). When I called Ashley to complain and escalated to a manager, he said he would check into things and call me back. Never heard from him! Last time for Ashley.

Star

Awful! The sales person was fine but from there it was all down hill! We ordered a complete set for our 87 year old mother since she decided it was time to move into a retirement village. This was to be a fun thing for her after having to leave her home of 35 years.The delivery for part of the order was back ordered. Then they tried to deliver part of the order to the wrong address. Part of our contract stated delivery and set up. Here she is- gladly waiting for her new stuff and they literally dropped it off. They did not unroll the area rug but left it taped up. They left the lamps in the boxes. They pushed the sofa up against the wall and bent her modem and knocked out her home telephone service (which we had to figure out by sending a repair service). When I called Ashley to complain and escalated to a manager, he said he would check into things and call me back. Never heard from him! Last time for Ashley.

Star

Terrible customer service. They will tell you anything in the store to get you out. Got the run around for several weeks. The nearly $6000 we spent on furniture will be the last they will ever get from us.

Star

I would prefer "ZERO" stars, if it is possible. As soon as the product leaves the door, there is no "Warranty". There is a pseudo warranty for a year, and it does nothing if its not a "manufacturer's defect" If you still would like to go to this store and purchase a product, atleast dont waste your money in "Extended Warranty". Sales people will pest you to buy it with colorful stories. Stay away from "Extended Warranty" that and save your hard earned money

Star

Ordered furniture and took 3 months to get here. Then when it got here there was a piece missing and they said it would take another month to get here. I am never shopping here again. I recommend you dont order any bookshelves or dining furniture from them. They have been impossible to deal with and when I called they hung up on me twice

Star

I'd give zero stars if that was possible. Saleswoman chased the salesman I was comfortable with outside to yell at him saying I was her customer, amazingly professional... Was promised a phone call prior to delivery. Didn't get one. I called them myself and was told I was the first stop the next day 815-1115 the next day. Nobody calls or showed up. After 4 more calls. Begin hung up on and being told it was my fault the sale rep didnt take my info down properly I finally got to speak with a competent person who helped refund my purchase. Never ever spend money here.

Star

Delivery has been delayed twice. I received a call from corporate office and given a number to call and reschedule but NOBODY ANSWERS THE PHONE. Three days now and still no response. My daughter is now sleeping on the floor. I will spend a little more money for better customer service and product elsewhere in the future.

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