Ashley Phoenix, AZ
Ashley is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley is passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley showroom today.
Like the bed we purchased but was lied to by my sales person. She said they would be mailing me a debit card for the delivery fee. WRONG, TOTAL LIE. I've been calling and cannot get anywhere to resolve this lie I was told. BE CAREFUL. These sales people are SLIMY
We have had such complete dissappointment in Ashley Furniture’s customer service. One year later, we are still being charged for a sectional that has never been delivered. In order to try to rectify this, we have visited the store, called all of the numbers & have re-told our story to countless Ashley people & we still have nothing to show for the thousands of dollars we spent.
Great selections at good prices. Melissa helped us a lot in selecting all the accents and designing the room. Thank you.
POORLY TRAINED EMPLOYEES. They unknowingly make false claims on their products. bought a couch with a pull out mattress so my parents would visit when I moved states. The sales lady was kind but ill informed about what I was getting and their policies. She let me try a different couch with a pull out bed in store that had the “the same pull out mattress” and she quoted it at 4 1/4 inches. What I received was 3 inches and the mattress itself curls at the end. It was a completely different quality of mattress than what the lady showed me and told me I’d receive. I don’t believe it was intentional sabotage, just poorly trained employees showing off the wrong product for example in their store. She also sold me on buying a five year warranty. We talked extensively how I was getting the couch before my move to a city in California she used to live. Well moving it out of state voids my expensive five year warranty.I was told I was opening a case with the company because of the false information I was given, but every time I called to talk about it the customer serves said the store didn’t submit my case. After months it became clear they were just putting me off. My mom parents won’t sleep on it when visiting because it is uncomfortable, and that makes me sad
The first dresser they tried to deliver was smashed on the left front corner, the 2nd one was fine. Unfortunately it came the 4 days later on the afternoon before I was leaving town for 4.5 months. They did nothing to try and expedite the 2nd delivery attempt... I had to rearrange multiple plans to sit and wait. The sales rep Cole Holt in the North Scottsdale location was helpful while we were at the store, useless afterwards. When I contcated him about the first dresser being damaged, he offered a half hearted apology. I requested they expedite the 2nd delivery, to which he replied. I'll check with my Manager, and get back to you - crickets!!! I HAD TO CALL AGAIN, after not hearing anything. When he answered, he said oh hey, I was just going to call you - I doubt it. Regardless, once again I was told I'll check with my Manager, and get back to you. That was now 4 days ago and counting. Nada, nothing, zilch, from Cole. terrible customer service.
Great place to buy what you are looking for! Jermain Moore was our sales rep and he went above and beyond for us! He gave my husband and I space and let us take our time. He even gave us some color options as alternatives for what we were looking for. If I ever need any additional home items I will definitely be back. Jermain and Ashley Homestore off Mayo Rd in Scottsdale, definitely deserves the 5 star rating! Thank You for everything! We are very happy with our purchase!
They advertise furniture in the paper,but it is not available in store for you to see and test it before you buy. Poor business model.
Bought mattress at Ashley’s exactly 1 year ago. Started sinking within 2 months went to Ashley’s they sent tech out he said it sank just under an inch and it had to be 1 1/2 so, they didn’t do anything about it. Over the time it kept getting worse went back to the store about 4 moths ago they sent another tech out he pretty much told us there is nothing they will do because this is normal. Got in touch with with Beautyrest directly and after weeks of run around they told me they have to go with whatever Ashley’s tech said. This is ridiculous!! We are in extreme pain it’s impossible to sleep on this mattress it sinks in over 6 inch when you lie on it. Do not buy this mattress you will regret it. This is too much money to throw away and you will not get anywhere with warranty because they are fraud. Beautyrest rep told me I am sorry, but we can’t do anything.Ashley’s doesn’t stand behind products they sell.