Ashley Store | Phoenix, AZ 85054

Friendly efficient had exactly what I found Online

Laura was so helpful in helping me furnish my new apartment, thanks for all your help!

Honestly, I really want to leave a one star for the service I encountered but I’m leaving two stars because I am happy with one of the peices I got from them. However, the quality of the peices isn’t how it looks in the store. They assured me I’d get my pieces delivered within the week and gave me a delivery date. The only reason why I bought from them is because I needed pieces asap to furnish a home as quickly as possible to set it up as a rental and they assured me I’d get it in time. Once delivery day came, I stayed home waiting all day. I called the store at the end of the day as well as the associate I worked with, I could not get through. I had to stop in the store the next day and they already knew they made a mistake. They put it in the system several days after I purchased it and they had an adjusted delivery date but didn’t even bother to follow up with me on that. They assured me it’d come on time this time because I wanted to cancel my entire order and they also gave me a further discount, so I gave them another chance. One of the pieces was too big for my home so I sent it back. I was told I’d get a refund right away - from talking to Ashley’s over the phone and from the delivery drivers. Instead the store location kept calling me to sell me on another item instead of refunding, which I declined and said to refund me. A week and a half later, I still haven’t received my refund. I spoke to them today and they said they JUST processed it, even though they told me a week and half ago, they processed it. On top of that, they gave me a refund price that was several hundred below of what I actually paid for. So now I’m having to remind them once again of their mistakes. It’s constant back and forth games with them. And on top of all of that, the bed I purchased from them is claimed to be California king/king — yet it won’t fit either king or California king. I have to squeeze in a king mattress on there because queen is too small on the sides for that bed. They use rails that’s both for queen/king. Don’t waste your time with this place, it’s such an unnecessary headache.

Laura was so friendly and warm and very helpful I will be back to see her for more furniture

Very large store w good prices. The company has been in the furniture business for many years. They don't have clearance items on display so that was disappointing. Sale items, but no clearance items.

Five Stars for the Table, Zero Stars for Patience-Testing Delays (and Customer Service) Let me start by saying, the table we ordered itself is beautiful. Absolutely stunning. It would be the centerpiece of any home... if you managed to live that long waiting for it to arrive. The sales rep boasted a breezy "4-6 week" lead time. Perfect! I could picture family dinners already, laughter echoing around this gorgeous new table. Six weeks turned into six months. My calls were met with a delightful game of "customer service hot potato," where I bounced between disinterested representatives who offered nothing but vague reassurances and hollow apologies. If you're looking for a stunning table and a crash course in existential dread, this is the store for you! Just be sure to stock up on instant ramen and patience pills. Lots and lots of patience pills.

Needed to find a Sofa for my Daughter. Salesman and Manager were excellent and we found a good Sofa with delivery!

I called the store about some bedroom furniture that I saw online. I wanted to make sure it was in stock and a lead time on delivery. I ended up speaking with the sales associate Bruce and he was very accommodating and knowledgeable. I said I would come to the store to discuss and finalize my purchase. Bruce even offered to stay after his scheduled time to accommodate my needs. He was very helpful and understanding of my needs for comfort within the mattress. Bruce pointed out some things about side sleeping and from there, made great suggestions and recommendations. He even gave me some great deals on my entire purchase. If you are in the market for anything furniture related please check out this store and absolutely ask for Bruce. He was a pleasure to work with.

Excellent!

Bruce was very helpful!

I came in here looking for a new bedroom set for my daughter. After I was greeted by Jermain I looked all over the store as he checked in on us but not being pushy and following us around. We started talking further about what I wanted and he pointed out the perfect set. He got everything typed up fast and got our furniture delivered ASAP. I would highly recommend Ashley and Jermain has a customer for life for being so helpful and knowledgeable.

Jermaine was my amazing associate. He was very knowledgeable and had a great personality. He made the experience fun.

Amazing service from Lara Sharp! She took her time going through the store with me on multiple visits and did a complete walk through with me before finalizing the purchase of all the pieces. I had a fantastic experience with the team and highly recommend working with Lara. Thanks again! 😊

My delivery went amazing. The driver was super sweet, took everything out of the box. And didn’t leave me will all the trash. Very happy with my mattress and delivery!

My Daughter bought the couch set the next day; Kathleen was very knowledgeable and accommodating. I think that was her name. Met the Manager & he was very gracious, personable & kind.

Not coming back. I went in a week or so ago. Spoke to a guy as I was walking and told him I was just browsing. He said "cool" an that was it. Found a piece I liked and asked him for inventory status and delivery times and he gave me a delivery of about a week out. I said I'd keep shopping for something as I had an immediate need and he said "cool". 5 stars at this point. After shopping a few days I decided the piece I wanted an their delivery time was acceptable so I went to the website to order. The website did not have the discout the store offered and the website delivery times were about a week later than I was told in the store. No problem. I'll just swing by the store on my lunch break, find my guy, confirm some prices and dates, pay and be on my way. Still 5 stars at this point. So I go to buy the piece I orignally wanted. That was a done deal. My wife wanted a dresser for our bedroom. We had researched the prices, the materials the dressers were made from, the country of origin, the warranty, online reviews, etc... I wasn't 100% happy but for the price.... I'd buy it. I just wanted to look at a couple of pieces we had fully researced on the internet. Snap some photos, give my wife my opinion and get her feedback before I decided to buy. So in I go. I was met by a lady with an accent...she seemed familiar but I couldnt place her. I told her "I don't need help, I am going to buy a TV stand". Then pointed in the general direction of the TV stand I was coming to purchase. Then I told her "just want to look at. couple of dressers before I do". This seemed to irritate her a bit. She followed me around the store and I don't think there was an interval over 120 seconds where she didn't try to speak to me. Finally, I just started ignoring her. She walked away and started talking to another guy who then started to talking to me about what I was doing there. At this point, I didn;t have a solid 2 uninterruped minutes to text with my wife about what to purchase and what to not. So I just left. I have never felt so harrased while shopping in my life....execept once before...Copenhangen was running a sale before they reorged the store so I was going ot buy a bedroom suite and I left because the sales lady was harrasing the hell out of me and didnt purchase it. I am 99.987% sure it was the same lady who harassed me today at Ashley. I knew I recognized her. She had a thick accent so maybe it's cultural but to managnemnt please let her know there are poeple who spends hours on the internet researching every molecule of a purchase who just want to be left the hell alone.

Update after days of dedicated searching they found my keys love these people Would definitely give this place ten stars if i could. Went in here to purchase a dining table and got one on sale for 150$ less then i expected. Unfortunately for me I lost my keys.. but they stepped up with out me even asking and helped me look for 3 hours in the store non stop flipped all their couches in the store . they were also friendly to my brother with autism and gave us water and made sure we were taking care of. Would highly recommend these guys. they love their jobs and love the customers!

Horrible service & product! Purchased a bed from this location and within a couple weeks it FELL a part - nearly KILLING my 4 pound Chihuahua and almost injuring my Stage 4 Kidney Failure patient (husband). My Sick husband & I are now having to sleep on the floor for going on 3 months with no RESOLUTION!!! Corporate was supposed to contact us and NEVER has. Horrible customer service!

Horrible product. Purchased a bed from this location and within a couple weeks it FELL a part - nearly KILLING my 4 pound Chihuahua and almost injuring my Stage 4 Kidney Failure patient (husband). My Sick husband & I are now having to sleep on the floor for going on 3 months with no RESOLUTION!!! When this first occurred, they sent out a technician who said, it "looks to be a case that can not be fixed." He went on to say, he will make some adjustments however, IF this falls a part again, to call him and they will replace the bed all together. Well little to my surprise NOT even 3 days later the bed fell a part ONCE again. I called customer service and they said, the previous "technician" stated there wasn't anything wrong with the bed. Due to this all they could do was send out another technician to "take another look." They sent another person to our home who didn't lift the mattress - all he did was lay on the floor and looked under the bed and diagnosed the problem. Essentially it looks fine - just need to replace the slats.. which makes no sense as it came a part at the foot board. He was completely unprofessional and rude. At this point I do not feel safe with these technicians coming into my home. Note: Each time they schedule a technicians this it takes two weeks someone out. So although we spent all of our hard earned money my SICK husband and I have to sleep on the floor. Bianca with support was extremely disrespectful to my husband and I - totally disregarded our concerns. I feel like I was cheated out the money that my sick husband and I spent on this furniture and saddened by the way we were treated. WE need a complete refund & need to speak with someone from Corporate asap!!!! Please do not respond with one of those generic responses "sorry to hear - contact us at email.." I need your corporate office to call me ASAP. I am not playing anymore games. We have been compliant - now it's time for your company to deliver on your promise.

Laura helped us pick out our bed and was very helpful with the entire process! Great customer service!

Patricia was very helpful and patient. We didn’t feel rushed or bothered by typical sales tactics. She was attentive when we needed her. Great sales woman!

My 75 year old mother bought a chair for over $1,000 and they didn't have the nerve to tell her about their 72 hour return policy when she bought it. She called the store after only having it for 5 days to let them know how she is in a lot of pain trying to sit in her new recliner. The one she sat in at the store did not feel the same. She feels like she is sitting on a bar and it hurts. The store said they would call her in a day a two to set up an appointment to have a technician take a look at it and she is still waiting for the call. All she wants to do is return this uncomfortable chair that is giving her pain. Where is customer satisfaction when you need it?

Laura was very helpful in showing me the furniture I came to see and getting everything arranged for delivery! Great experience.

The sales people are knowledgeable and very helpful.

Tamy was great to work with.

Laura was incredibly professional and extremely helpful. She worked to get us the best price possible. We’re very pleased with our order and with the quality of the furniture.

I received damaged/unusable furniture from this Ashley and they will not help me at all. I called 5 separate times, each time being promised that someone would reach out to resolve the issue. It's been 2 weeks and no one has ever reached out. There was always an excuse from "someone at the store forgot to respond to the claims department's questions" to "I don't have an answer for you someone will reach out and there is no one to contact until then.” Eventually they forwarded me this internal email between them and their claims department, where the claims employee literally tells them "Any refunds or replacements are not able to be completed by our dept" but the North Scottsdale location passes the blame onto them. I would not recommend shopping here, if something arrives broken, you're going to be stuck with it.

Laura Sharp was excellent in locating a sofa in the right color I needed.

Kevin and Formula 1 (Josh) were amazing. I would give them 10 stars but it only allows 5 stars. Love it! Great people and great service.

Laura did a wonderful job helping us find just the right couch for our home! It was seamless, fast and professional process working with her at Ashley’s Furniture!

Laura Sharp was great!!

Great service!

Kevin Johnson was an amazing salesperson!!

Worst customer service EVER!! We ordered a sectional sofa and dining set. Had to change the delivery address and the customer care team on the phone flat out lied after never updating the address. They confirmed the delivery date/time. After driving 2.5 hours to be at the residence for the delivery we were called by the care team to inform us the delivery date would be changed (AFTER the driver called us to confirm our address, telling my husband he would be there in an hour). Tried to call the Scottsdale store, hoping they would be helpful and were anything but helpful. Even the order cancellation process after exceptionally poor customer service has been nothing short of painful. Don’t ever do business with this company!

Salesperson was a great help. The store had a great assortment of furniture.

Great buying experience, couch we were interested in was still boxed in the back and they took the time to open it in the back room so we could sit in it. Pleasant experience!

Laura Sharp was extremely helpful to me in placing a mattress order and giving a discount for memorial day. She was efficient in arranging the details for delivery. Would call her again when ordering in the future.

Sale experience was great. Worked with Germaine and the manager.

Amazing experience with Ashley Furniture and our sales person Jermaine. Thanks so much.

Kevin was outstanding from the minute we walked in. We couldn’t be happier!!

Bruce was a great salesman. My mom purchased some furniture from him yesterday, and it was a quick, painless, and pleasant experience.

Walked in today and worked with Bruce. He was super helpful. Not pushy at. Quite frankly we walked out feeling like we got a steal of deal on all brand new furniture. Thanks to Bruce we got a healthy discount while getting everything we were hoping for and then some. Thanks for the kind and helpful support Bruce!

Went to purchase bad and mattress. Kevin did an excellent job and was super professional with us. He completely understands explained the mattress technology to us.

Laura is outstanding and very helpful.

When I walked in, brief introductions took place and I was welcomed to the store at which time I walked around and looked at everything. After giving me time to look around, Melissa came up and introduced herself and asked if she could help with questions. She was extremely helpful and patient with me and I ended up buying a beautiful couch and sofa sleeper! I really appreciated Melissa‘s assistance and guidance and walked out a happy customer!!! Kudos to Melissa and Ashley !!

Our sales lady Catherine was awesome .

As soon as we walked into this we’ll designed and well organized store, we felt we were in the right place in searching for a new mattress. They have a large inventory of mattresses and making a decision was not as hard as we thought it would be.

Stopped in to look at couches for our new home. Laura was immediately very inviting and helpful with picking and configuring a sofa set for me and my husbands new build. Laura was great and made our experience so easy and quick!

It was so great! The gentleman who assisted us was super efficient and polite. He answered all our questions in detail. Now I can't wait to see the furniture. I hope it lives up to the amazing service we got.

Wasted 220 dollars . I ordered a bed for my child . The bookcase showed up, it was literally paper glued together. Calling it cardboard would be a compliment. Such a piece of poo . Such horrible quality. The bed came today , the box weighed NOTHING. I called to return, and I was told "once you order it, there's no return " Such a scam . I should had known better than buying something sight unseen . I am completely dissatisfied with Ashley. Never again will I purchase from them.

Jill was extremely helpful! She is very knowledgeable about the product and was a pleasure to work with!

Thank you Laura sharp and Josh for all you help.

As of writing this review I have not yet received delivery of our furniture. The review is just for the I store service which I received. The sales associate was very attentive and efficient. We were very pleased with our I store experience.

Haven't been to Ashley's for a long time. This day, we had gone to 4 other high-end stores looking for a sofa. We walked in here, was met by an employee who kindly greeted us, and answered our questions. She didn't stalk us. With in an hour, wr had purchased a sofa and chair. Delivery was made to our home by day 3. Delivery guys were prompt, clean and very professional. They took away all the wrappings, too.

Bruce was very helpful and directed me to all of the options that would work. He answered all of my questions and wasn't pushy.

Laura was fantastic! Able to find a dresser at a great price!

So far wonderful, but we don’t have our furniture yet! But the sales associate on the phone was wonderful!!

Laura Sharp was great!!!

Josh was awesome and very helpful with buying our new furniture.

Just bought some furniture from Ashley Store and was greeted by a friendly welcoming team! We were helped by Bruce who was very knowledgeable and efficient!

STAY FAR AWAY! Order dining room set on Sunday 4/7/24 and everything was in stock and ready. Told delivery will be 4/12. Get call 4/12, 2 hours before delivery, saying that the table is not on the truck and will contact us when it is back in stock. ABSOLUTE NIGHTMARE PROCESS

Laura is amazing! Very knowledgeable and friendly. She has excellent customer service skills and worked with us to make our sale a great experience! Ask for Laura!!!

I will go to Josh First before going anywhere,. Truly this guys was great!

Catherine was very helpful and fun. Found what I was looking for

Lots of furniture for almost any taste.

Excellent service. Kevin walked the whole store with us multiple times to find matching pieces. He also gave us alone time for discussions while also being close by when we needed him. I highly recommend!

Bruce has been awesome to work with, great communication and follow up. They worked hard to get me the best deal. Will definitely shop with Ashley again!

The 5 year furniture protection plan is a scam! My sofa is fully paid off, but missing 3 pillows that cannot be repaired because the damage is near the seam . .. was told the protection plan covers "EVERYTHING".... now I'm told it doesn't... I have requested a refund of the $319.99 that I paid for the "5 year protection plan .... Think I'm getting the run-around... My "case has been under "review" for 6 days now . And my pillows need to be repaired!😡

Laura was great! Very fast service, we found exactly what we were looking for.

Laura Sharp was SOOOOOO helpful and found us everything we needed!! We will use her again!!!

Worst customer service I’ve ever experienced. Sales girl flat out lied to us in order to make the sale and when we confronted her about it she was unbelievably rude. We ended up cancelling our order and going to AFW where they were helpful, truthful and delivered as promised.

Spacious, clean, bright and well stocked showroom. Greeted immediately when entering the store and given locations of different styles and types of furniture. Salesperson Catherine Salas saw we were focused on a sleeper sofa and came to assist us. She was very helpful with demonstrating the sofas features and completing the sale and scheduling delivery.

Catherine was very nice gave us a tour of were to go, and showed us some colors or shelves she was very kind,

Customer service was great in the store and then the furniture never arrived. No communication about delays, yet the delays kept coming. After waiting for 3 months we finally cancelled our order when we still had no idea when the furniture would arrive.

I have been to multiple furniture stores and left empty handed. Right when I started to think I wouldn’t find anything I’m looking for, we went to Ashley’s. I was able to find everything to fill my apartment and, more than what we were looking for at a fraction of what the other stores were charging. Laura assisted us and ensured we did not leave unsatisfied. Would recommend this store to everyone who will ask!!! Thank you for turning my house into a home!

Rick was very friendly and easy to work with. Highly recommend this location 👌.

We worked with Jermain, he was very personable and got us a great deal on a few items for our new home. We highly recommend asking for him when you go to the Ashley store on Mayo. PS: He wears great socks too!! 😉

Laura Sharp was very helpful and the process of buying our sofa was easy and fast.

Not good sales lady did not offer me 0% for 12 to 60 months. Then backed out the transaction and caused other issues so I bought my purchase somewhere else.

Friendly, helpful staff.

Excellent Service from Melissa and the gentleman who helped us finalize the purchase

This review is less about this specific Ashley store and more about the Ashley Furniture model. This store is always well kept and clean and the employees don't constantly badger you. However, that's the most nice thing I can say. I bought a coffee table and a side table and the quality is average. I was not informed until I was literally about to insert my card to pay that if I chose to pick up from the warehouse, my items would be non-returnable . So I either had the option of paying $40 for delivery, then another $40 if I want to return my item, or no return whatsoever. I had researched tables and was confident I wanted this table so I chose to pick up my item from the warehouse. DO NOT DO THIS especially if you're in the north Scottsdale area. The warehouse is so inconveniently located and the employees there seemed surprised that I had come in. It's worth it to pay the delivery fee. I had to schedule my pick-up so they knew I was coming, yet it still took 15 minutes for them to bring my items out to me. I had to physically inspect my item before I signed for it, stating that I accepted it as-is and could not return it. of course, everything is still in the box so all I saw was a small section of the top of the table. Once I got it home, I noticed that the corners of the table were poorly painted but unfortunately, I cannot do anything about it. If I had to do this again, I would definitely pay the delivery fee and take the time to open all boxes before the delivery people left.

Great service.

I had a great experience when purchasing my love seat. We were greeted at the door, and the salesman (Jermaine?) just said to reach out if he could help. None of the sales reps were pushy and the manager worked with delivery dates!

Heather was amazing at helping me choose the design I was really looking for. She is very knowledgeable about the products, the details and was also comfortable to speak with. She loves making customers happy with their choices as well. Heather would definitely be the one to go to!

What kind of furniture store doesn’t have a return policy or accept returns once an item has been delivered? I was never made aware that I couldn’t return something after it’s been delivered. This is the last time I’ll ever be shopping at Ashley’s and will be telling all my family and friends about the horrible experience. Oh and the delivery guys broke one of my frames bringing my furniture up which I was willing to just let go. Horrible customer service and delivery. 0 stars.

Great experience! Kevin J was amazing and so knowledgeable!!!!!! We had the best experience, with no pressure!

One chair has cracked wood and many sharp staples are sticking out of the bottom of the table. I was told a technician would call within 72 hours and still waiting. I’m anxious to get this fixed as I have out of state company arriving on Tuesday.

Very easy.to deal with.

Jill was very professional, friendly, and patient without making me feel pressured. It is also nice that they stay open late to accommodate people that can only shop in the evenings. Thank you Ashley furniture and Jill for the very pleasant experience.

Very helpful and friendly. We did buy our sofa that day.

Jesse is professional, knowledgeable and friendly. Excellent job.

Disappointing that the legs of the chairs were uneven. Poor craftsmanship, considering the amount I paid.

Quick with help and answers. Furniture is going to be delivered this week!

Ashley Furniture in North Scottsdale offers a large collection of furniture and a variety of styles. I knew exactly what I wanted and found it. The sales team was professional, friendly, and patient. Both the sales team and manager went above and beyond to deliver best in class customer service. Thank you Kevin, thank you Josh for assisting me with my purchase for my new home. I will always recommend Ashley Furniture to friends, and family. P.S we removed the two accent chairs, BRADNEY A3000324, because non were available or Ashley Furniture was out-of-stock. Please help me with this part of my order. I was so very disappointed to learn that this accent chair wouldn’t be available until March (worst case scenario in 12-weeks). The President Day sale maybe over by the time this chair is available for order and delivery. Thank you for all your assistance during this purchase.

We bought a couch we were told would fit only for the delivery driver to not even attempt the delivery. We bought a TV stand and it came out of the box warped and bent to the point where assembly is not possible. To this point, replacement of the TV stand has been a proccess over a week already with no end in sight. I've honestly received better quality from a walmart TV stand. Sales people are friendly but definitely work on commission as they were hesitant to issue a refund.

Laura provided excellent customer service! We were in and out within the hour. She was courteous, knowledgeable, and patient. I appreciated that she stepped away as we discussed the purchase. No pressure.

Kevin Johnson at the Scottsdale location (North) is AMAZING and very kind! He helped us get the furniture WANTED (not just what we were going to settle for). We will be doing all our business with him as long as he is around!

It was a great experience. The sales person was very friendly and helpful and not pushy like a previous store I had looked at. Your store has an excellent selection and I found exactly what I was looking for within minutes. I am needing additional furnishings so I will definitely be back. Thank you!

Jill was amazing. She has extreme knowledge and went above and beyond to help us and give us the best deal. She allowed us space to walk the store and discuss our options. Jill was a professional and a friendly sales person. Wonderful experience.

Mr. Kevin was quick, efficient, kind, helpful. We got exactly what we wanted at an excellent price!

Laura was so helpful in helping us select a dining table and console.

Heather gave us excellent service and answered all our questions!

Very good service Thank you for everything

Large well stocked show room. Friendly courteous people. Willing to beat the competition and reduce price. We bought our new set of deck furniture there.

Kevin J. was great. Showed us many selections and styles. Very friendly and personable. Thanks for your assistance.

Fantastic experience. Heather did a phoenimal job assisting me finding a couch.

Lovely furniture selection! Jermain was great - so friendly, kind and helpful. We left there excited about our purchase and feeling like we got a fair deal.

Joshua,the manager, greeted me and was very accommodating and personable.

Bruce made the the process super easy! Love my couch!

Helpful and quick

Very helpful sales staff. Delivery and setup went smoothly. Love the chairs I bought. Look great and quality is very good.

Jill, the sales person, was fantastic. She wasn't pushy and she listened to what we wanted and tried to match our desires with what was on the floor.

100% recommend this store my wife and me found everything we needed Mr. Vartan Sarkisián was very nice and patient and help us a lot to pick up our furniture. 💯💯💯🥳🙂😆

Our delivery happened on time with all our promised pieces! Our drivers were professional, on time, and courteous (Seemingly near impossible challenge for some companies these days). Our furniture was exactly what we expected and we couldn’t be happier!

In going through some major life adjustments I was looking for something to help dial in my space and make it feel more like a home....and I should preface I don't like being "sold" to. Heather was amazing to work with and was able to take some basic photos of my space, dial into some finer details, and direct me towards the perfect couch for my space. I love it! I am excited to for the next wave of consultation in getting it accessorized and exploring what can be done with the other rooms in my home! Great customer service, and a resulting outcome which far exceeded my expectations!!

Laura was an excellent salesperson 🥳

Came in and were assisted the entire time with patience! They took their time to help us get exactly what we needed and wanted! Amazing experience all around!

Melissa was a great help in finding exactly what we were looking for...

My salesperson was amazing. Thanks for the wonderful experience.

Just got a new couch at Ashley and love it! Price was right and the delivery was quick. Thank you Ashley furniture 💞

I had a great experience, the girl that helped me, Heather, was wonderful, we also found out we share same last name, not related. I needed two chairs and she was very helpful, she was still learning the ropes herself but she did great, seemed like she was a pro at this. I will come back to this store in the future. I hope I get Heather again.

Friendly and informative help.

One of the worst store for furniture shopping. They will sell you warranty and charge you for every service you take with them. There is a guy in suit, forgot his name, but he will claim to have million dollars in sales and try to sell everything but once you are out of the store they are done with you. One of the worst customer service ever.

Real good service sell associates heather she did a good job

Didn't have exactly what I was looking for but Vartan was very good at giving me options that were close enough to make a purchase. Very accommodating.

Heather, our sales person, was great - patient, knowledgeable and so sweet! My mom and I had a wonderful shopping experience this weekend at Ashley’s in North Scottsdale.

Bruce was excellent at helping us find the right couch. His laid back guidance made it such a great experience. Thanks Bruce!

Catherine was extremely helpful and personable. We found the perfect sofa and loveseat and wound up also getting a great deal on a wall entertainment center and living room table. Thanks so much for being patient with us as we had to make up our minds several times over! :)

Catherine was absolutely wonderful!

Laura attended me and we got straight to the point, no fuss or anything. Very nice woman and would likely return with her to help. In and out of the store within 30 mins. Thanks again Laura for the help!

Jesse was a real pro. First Class

I had an extremely disappointing experience with the salesman at the Scottsdale store. Their behavior was notably rude and disrespectful, making the overall interaction unpleasant. I expected better customer service and regret the lack of professionalism displayed during our interaction. I would not recommend visiting this store based on this negative encounter.

Vartan was really nice and helped us, the price was really cheap and comfortable and the quality of the sofa is very good!

I met jill( awesome) and found a wonderful couch

I had gone to Ashley Furniture in Avondale and we did not get anyone to help us we had so many questions and no one approached us. We decided to come to Ashley Furniture Scottsdale Rd and as soon as we open the door. Catherine greed us and walked us through the furniture store. She asked several question and we were able to find the right sofas for our living room. Thank you Catherine for help and welcoming to the store. I highly recommend you ask for Catherine when you visit this store.

Catherine was amazing. She read me like a book, and was able to point me to everything I needed.

I bought a sofa and it came two days later! The customer service was great and Brandon went out of his way to help me. Will come back again

Very disappointed. Dinning chairs will not go under table. Called immediately after delivery. Told they do not give refunds but would file a case but highly unlikely they would refund us. .

Laura Sharp at the Scottsdale Ashley store helped us find the perfect Entertainment center and a dining table for our apartment. Really appreciate it!!

Great shopping experience at Ashley. Good service. Vartan at the sales was v good.

JJ was great!

I stopped in to look at sectional. The one I really wanted was too big. The sale rep Laura was logical and knowledgeable and showed me a less expensive and smaller in size that made sense for my apartment. She was not a pushy sales rep.

Jermaine and Josh were great. I will highly recommend them anytime.

JJ was fantastic

Jesse is the best sales rep! Sharp, great listener, very easy to work with and gets the job done ✅ quickly and painless 😁👍🤩

We ordered a bedframe and an accent table. The accent table was damaged. We called the store and they said they would send out a technician to take a look at it. He tried to repair it, but it looked worse. We asked if we could just have a replacement or our money back and were told "no replacements no refunds" they are supposed to send another technician out to see if he can repair it. When you pay $700 for a piece of furniture you expect it to be in perfect shape. Why should we have to accept a damaged piece of furniture? If Ashley Furniture doesn't make this right I will NEVER shop there again.

Bruce and Josh were amazing! We got everything we needed and more! Josh was very knowledgeable and made sure we left with EXACTLY what we were looking for. Thanks to the amazing team at the store for all the help furnishing our new home!

Laura Sharp is fantastic. Very happy customer today. Can’t wait until my couch is home. Thank you.

It was a really nice experience walking inside the store. Patricia went above and beyond to help me and my partner find a good kitchen table and was able to walk us through the financing process. I will definitely buy my next furniture piece at Ashley’s.

My girlfriend and I recently purchased a house and needed new furniture. We went in and worked with Bruce and Josh. We explained to them exactly what we needed and they helped us find exactly what we needed and for the best deal. No pushy sales tactics. Very nice staff. Very pleased.

Patricia in Scottsdale store was phenomenal! She was so patient measuring and helping me find my TV console and cocktail table. Highly recommend her!

Patricia in the Scottsdale store was very helpful and helped us pick the right furniture for our home. We highly recommend her to anyone looking for a patient furniture consultant.

Catherine was so helpful! We found some great dining chairs

Catherine was outstanding and got me into a bit of furniture that would fit my needs better then what I had in mind when I walked into the door. The whole process was super simple too. Will definitely be returning.

I give Ashley a Five star for their excellent service. The display really help me make the choice. Josh the salesman was excellent and made the sale easy. I would recommend buying from Ashley store. Thanks for your service. B Oliver

SUCH bad quality. We got 6 dining chairs from here. They sold us on “the quality”, however, this is the farthest thing from the truth. 2/6 chairs had seats that were puckered so they made noises every time you sat down. And two more had the screw inserts coming out so the screws would just spin in the legs so you couldn’t even put them together. They sent a tech out and of course he couldn’t fix it so they sent us two new chairs put together. So funny - they took the faulty chairs, they’re so cheap and probably gonna sell them to some poor souls. We then went to to adjust the height on the bottom of the legs of the chairs (the little screw to keep it from wobbling) and noticed the legs were sooooo poorly put together that they were wiggling. My husband then discovered they had the same acre insert fault as the last ones! We then called and they said they’d send us two new legs. We haven’t heard from them in weeks and I just called and they said they won’t have the part until maybe the end of November. SO FRUSTRATING! The lady on the phone was also so weird. She didn’t even say bye. Super disappointed that we spent money here. Never again!!

My mother and I really appreciate the service we received today!! Our associate Laura Sharp took a great deal of time patiently listening to my mother's interests in her search for the perfect power sofa, and getting her every discount available. Thank you Laura! Mission accomplished!😊

Laura sharp was very professional and helpful. I will ask for her again

Vartan at the Scottsdale store was very helpful and patient with us as we tried to make a decision on a cabinet purchase. We will definitely be back for future purchases.

Ashley did a great job at a great price!

Last Sunday I stopped to look at Swivel Rocker Recliners. My decision to purchase one at the Gilbert, AZ store on Williamsfield Rd was based on several things. My salesman, Jeffrey Smith was a large part of the process. He was laid back and had answers to all my questions. I sat in the chair for quite some time speaking with Jeffrey. He listened like he was really interested in my story (I had lost my mother recently). When I finally said, now you know all about me, He gave me a quick synopsis of his journey, which I completely enjoyed! He helped me with a solution to dispose of my old item as well. He was a real pleasure to work with and Ashley is lucky to have him. Because of my experience with Jeffrey, I will happily recommend this store and Jeffrey. I also used Cosmo's to deliver and remove my old chair. He was on-time, through and wonderful to have in my home. He will be recommend as well. An all around terrific experience! Thank you Jeffrey and Ashley.

Laura was super helpful! Found some barstools and more!

I worked with Laura Sharp. She was so knowledgeable and helpful. The furniture is comfortable and the price point is great!

Anthony was a terrific help. The store on Mayo has more contemporary options and many more diverse choices. Be sure to request Anthony

Laura S was wonderful, she helped us find the perfect recliner and made it a fast and pleasant experience! We’ll be back!

Jesse was amazing in helping us get everything we needed.

Laura 5/5 reccomend this place if you’re seeking friendly and quick service!

Great location and very friendly staff. I encourage to ask for Jovell! 5/5 stars. He finds the best ways to find and service in what you need and his accommodations are spectacular. Manager Josh is as well incredibly helpful and knowledgeable. OK yeah

We were delighted to have Vartan as our sales person to help us. We were looking for a twin sleeper sofa and Vartan made it so easy for us to make the decision. He helped us by showing different models on the floor which helped us narrow our decision making process. He is extremely courteous and knowledgeable. He answered all of our questions and we couldn’t help purchasing the product right then an there. Overall, an awesome experience!

By far THE WORST customer service experience I’ve ever had. I’m not going to go into detail, because it’s so convoluted that it would be an ordeal to read. I’ll summarize it as this: no two departments at this company have the same information. It’s obvious there is no corporate SOP for the way certain things are handled. And considering the “certain things” I’m talking about is “ordering a replacement cushion”, that’s a pretty major problem. Store refers me to online. Online refers me to store. Both tell me each is impossible. One finally decides it’s possible, and almost four months later, I still don’t have the part I paid for. I can’t get status updates without calling the store so they can email someone else and maybe/maybe not ever follow up with me. Store frequently promises callback and almost never does. The old lady with the New York/Jersey accent at the store is oblivious to pretty much everything. She tells me things that categorically aren’t true, making me waste time driving 40 minutes to the store for someone else to tell me “no”. I did get a response a month ago that the cushion was delivered to the wrong address, and was told it was reordered with the corrected address, only to call in today and be told they still have the wrong address on file. They said they’d call customer service to get an update on the order and that I’d have to wait. I asked “can’t I just have it delivered to the store?” They replied “only oversized orders that UPS can’t deliver get shipped to the store.” So naturally, I decided to call CS myself. I spent 28 minutes on hold for an agent to create a case #. 28 minutes… only for her to say “please wait one moment while I contact the store”. I asked “why are you contacting the store?” And she tells me “those type of items are supposed to be delivered to the store, not to the house” Every single call I make contradicts answers I get from the previous call. Every single one. Get it together, you’re embarrassing yourselves.

Loved this store. Loved J.J. So nice, helpful, no pressure!!! Great value.

Found the perfect pieces for our project! Laura was a great help! Thank you Ashley’s for a great deal and great service!

Laura was very helpful

Catherine was absolutely amazing. Complete 180 experience from other furniture places I have been at. Would come back here for all my needs.

Awesome painless and efficient

Jermain M helped me!!! I got 5 star service and a perfect sleeper for my place in my price range!!!

JJ was amazing and took his time to help me find what I needed! Highly recommend!

JJ’s the Bomb!!!

Nice furniture at a good price and no pushy sales people. Jermain was very helpful!

If there was 6 Stars I would select this option! My experience with the Team at Ashley's was absolutely Amazing!... I needed all new furniture for my 3000 sq ft home, as I recently relocated back to the Valley. I was blessed when I was connected with Jesse a Team Salesperson at Ashleys. He was super knowledgeable and was able to walk me through the store while recommending different styles and options, based on my needs. I was in and out in less than 1 hour. I scheduled my delivery for a few days later and upon arrival, Adrian and his Team had everything unpacked and set up in less than 2.5 hours. They were super professional! Josh the GM was awesome in helping facilitate everything in an expedited fashion. Would I recommend you shop at Ashley's? Absolutely, but only if you are looking for an Amazing Journey! I was and received every ounce of this! Thanks Again to the TEAM at Ashleys and look forward to purchasing more furniture in the future!

Very friendly & helpful! Highly recommended JJ

DO NOT BUY FROM HERE! We drove 3 hours to purchase a mattress and realized after getting home that the mattress we needed was 6 inches shorter in height than the one we bought. Per the receipt, “ merchandise picked up from one of our locations may be returned in its original condition within 72 hours of receipt, otherwise all sales are final”. Today is 72 hours at of 6pm. We were told by manager Rick after calling that all mattress sales are final when that is not listed or stated whatsoever online or on the back of the receipt. The sales rep, Laura Sharp, also did not mention such thing to my husband upon purchase. Pretty ridiculous how they expect us to read between the lines when we are going off what the receipt says and there is no mention of final sales with mattresses, mind you that the mattress is unused and brand new. This store, and the manager has terrible customer service and want to throw in policies NOT listed on the receipt provided to the customer. We will never give our business to Ashley again and will discourage everyone we know to shop elsewhere. Even after mentioning that the mattress is too high, posing a risk to our son- it didn’t matter. All they care about is profit and not their customers. Save your time, money and breath on these people. The phone line was a nightmare, and after I called personally to speak with Rick after my husband’s failed attempt, there was no one available and I was offered a callback. I’m sure they will comment and try to cover themselves and if so, they should apply that attention to detail and customer service to actual customers needing in real time help than hiding behind a keyboard and spewing out excuse after excuse. Do better Ashley Furniture - and Rick !

J.J was great!

JJ was great!

JJ was fun and very quick and very helpful

Ask for JJ, he’s dope.

Vartan was amazing. He was intelligent and knew his products. He got us a great deal and didn't pressure us!

Laura Sharp was excellent, helping me find a sofa sleeper. Thx, great service!

Catherne was very helpful with helping use find what we were looking for.

Laura S. was a great help getting me everything I needed and even helped with financing options!!

Tammy A as an absolute angel helping us find furnishings for our new home. She went above and beyond to help us long distance. Thank you 😊

He was amazing!

JJ was fantastic!! So helpful and wonderful every step of the way. Highly recommend

Jesse Dixon is excellent, very nice and super efficient. I strongly recommended

Varton was extremely knowledgeable and helpful. Thanks for all the help!

Big thanks to Bruce for helping me find the right couch for me. We had a small hiccup in the deal but Bruce did everything in his power to get it done right and now I couldn't be any happier. I highly Recommend you go see Bruce for all your furniture needs!

Catherine was amazing in helping me find what I liked, what would fit, and made me feel comfortable with my decisions. She was so pleasant to work with and was so nice to chat with during my transaction! Thank you Catherine!!

Vartan Sarkisian was our sales associate in the Scottsdale store & he was very knowledgeable, listened to our requests & did not try to sell us something we didn't need. Pleasant experience.

Vartan was very helpful. Found a dresser for my son very quickly on a Sunday!

Knowledgeable salesman presented good quality product

Laura Sharp helped explain every to our satisfaction. Thank you for helping us with our first Ashley purchase.

JJ was amazing

Laura Sharp was very helpful and patient. I had great experience overall!

Tammy was such a great help while picking out our new mattress. She made us feel very welcome from the start and took the time to show us all of our options. She is very knowledgeable about the products and financing. We are excited to enjoy our new mattress and will definitely be back to this location!

Tammy was amazing and helped us out so much! We got the bed of our dreams! So happy with our purchase and Tammy played a big part in finding what we wanted. Will definitely be back to purchase other furniture in the future.

Came back on 10/6 and jj and Josh are still absolutely amazing !! Will be back to finish the house JJ was amazing with the great help of Josh, and Miss Bianca. Will do all my shopping here!

Catherine was great and was very useful in helping me figure out my couch situation. I spent about an hour here and was convinced. Definitely not done shopping here

Just recently moved from OR and needed to furnish a 2 bed/2 bath condo in Fountain Hills. After driving all over Scottsdale, we went to Ashley on Mayo and met Catherine. She has been our point person on purchases of a recliner, sofa, bed and much more to come. She is attentive, patient, accommodating, fun, honest and easy to work with. Moving and shopping can be very stressful and frustrating, Catherine and Ashley has made the experience more delightful and successful. We are appreciative for the excellent customer service.

Fast and easy

JJ was very helpful and friendly.

J.J. was very patient and helpful.

Great. Service Good selection

JJ was awesome! Would def come back

Jj was very helpful!

JJ was super helpful in helping us pick out the right couch. Very friendly and answered all of our questions!!

Laura Sharp & the store manager Rick were wonderful to work with. They helped furniture layout of the sectional & offered great advice on mattresses. Overall great shopping experience & great customer service.

JJ was very helpful and attentive to my needs. Very helpful and knowledgeable person.

Brendan made buying my sofa fun! He helped with every step- arranged the exact delivery date I wanted. He was friendly and professional!!

Catherine was awesome answered all are questions, and helped us find everything we needed

Excellent service from Brendan! I recommend Ashley to anyone looking for nice furniture.

Jj went out of his way to help us finish furnishing our condo on a deadline. Excellent customer service!!!

Love this store! The sales reps are all friendly, and Josh gave me a great deal on my new Purple mattress! If you're looking to get a new mattress, go see Josh, it's worth the drive in you're in the West Valley!

Pleasant sales people. Good selection. Store not as flowing as other furniture stores to walk around and see areas staged. Patricia was helpful and nice.

Excellent service and attention!

When my girl friend and I first walked in we were greeted by a welcoming gentleman named Jesse. He let us know that if we had any questions to feel free to ask him or any other staff members and they would be happy to help. My girl friend and I were not intent on purchasing a couch that evening, but we planned on looking around and exploring our options in terms of style and pricing. After wandering around the store for a few minutes we came across a couch that seemed to be exactly what we had envisioned for our place! The only issue we had upon first glance was the cost. Unfortunately it was a couple hundred dollars out of our price range. We sat on the couch and continued to discuss our options when another staff member walked up to us and asked how he could help. His name was Josh. We told him we were doing fine and that there wasn’t much he could do unless he could drop the price for us. We said that half way kidding because we didn’t know that was even a possibility. Josh smiled and told us he is the store manager and he would see what he could do. Josh listened to what we wanted, answered our many questions and got the price of the couch as close to our budget as he could after explaining payment plans and the warranty. He made us feel very comfortable with our decision. Very humble guy and was a pleasure to talk to. Jesse also answered more of our questions and helped us finalize our purchase. We had a great time there as they are so welcoming and personable. We received our couch today and couldn’t be happier with the delivery service and the final product. We are looking forward to buying our new bed from there in the near future. Thank you Josh and Jesse!

Great shopping experience with JJ at the Scottsdale Mayo location. He was open and informative through the entire sales experience, with low pressure but great products! We are so excited about our new table! Would definitely point a friend in his direction.

holy, they pressure you so bad here. wouldn’t let us leave

Catherine was awesome! She made shopping a great experience.

Melissa N. was easy to work with and got us in and out in under 10 minutes. She was very professional and went above and beyond our expectations. Thank you for being amazing! I would highly recommend Melissa N. to anyone looking for any type of furniture.

Good experience. Had what I wanted at a fair price

Good service

Johnathan was very knowledgeable, accommodating and he negotiated the price with his manager which was appreciated

Very pleased with our experience buying a new bed at Ashley's Scottsdale location! There is such a dizzying array of mattress choices now, that shopping online was kind of overwhelming, so getting to experience several different brands and types with our sales rep Catherine's expert guidance really helped us to feel confident that we made the right choice.

Jill did a great job. Very attentive professional. Highly recommend.

Has good collections and staff always helpful

Catherine was an immense help and was able to get us everything we were looking for in a quick and concise manner!

Great customer service. Laura sharp was super helpful and knowledgeable. Definitely going back!

Jermain and Josh were fantastic. My fiancé and I needed a couch for new apartment right after our wedding and it was quick and easy! Can’t wait to get it delivered!

Johnathon with Ashley Furniture in Scottsdale, Arizona went above and beyond. Highly recommend this store.

Catherine was an awesome sales lady. No high pressure just the truth. Thank you

Jesse was a great help he went above and beyond with the best customer service. From finding our kitchen table and our couch to the check out and delivery. Thank you for everything.

Bruce was very helpful. He answered all my questions. He was very informative with the furniture we decided on. Thank you, Bruce!

Laura Sharp was helpful with the picking out and purchasing of our patio furniture. I really liked working with her!

Wonderful shopping experience with very kind staff attendance. Enjoyed very much.

Highly disappointed with the product and services. Ordered sectional, sofa, queen bed, bedroom dresser, etc. In Apr 2023. Below is what I have gone through. I spent so many hours in calls, follow-ups, taking pictures and videos to be sent to customer care. Finally disputed the transactions after no concrete results. Will never deal with Ashley's furniture again. 1. Returned a sofa on the date of delivery, which was taken back by the delivery guys on the same day. It's been 4 months and the amount has not been refunded yet. Raised a claim. 2. Sectional and another sofa is of very poor quality. They get loose very often and comes apart. Sometimes in front of guests which is very embarrassing. Called the technician multiple times and they fix it every time. However it's not sustainable and one cannot call the technician every 2 weeks practically. The wood and cloth are of very cheap quality.

Friendly, courteous, knowledgeable salespeople. Furniture delivered on time by competent, friendly driver and assistant. No issues at all. Will shop at Ashley again.

I have loved working with Ashley Furniture! The Scottsdale, AZ location associates were so awesome and personable. Jill at this location was very knowledgable when helping us buy our furniture and she was able get us the best deals for our money. Delivery only took 2 days & the delivery guys were very gentle with the furniture and did an excellent job. I recommend Ashley Furniture.. overall great experience!

Staff was friendly and gave us our space. When it came time to ordering what we wanted, everyone was very nice and attentive. Tammy was a great help for my wife and I.

Friendly staff, knowledgeable, overall great service!

Catherine Salas was amazing from start to finish! I’ve always had a great experience when I’ve entered the store!

Catherine was very helpful and patient!

The salesman listed to what I needed and provided me with furniture options that I could afford.

Jermain was excellent, not pushy and very easy going. Got a sofa and love seat in less than a half hour.

Catherine was great! Knowledgeable and patient and very kind and thoughtful. 10/10 would recommend!

Catherine was great and very helpful!

This has to be my best experience at a furniture store and truly my best customer service experience ever. Bruce at my local Ashley Store went above and beyond when we discovered an item we wanted to check out wasn't on the floor. He saw how disappointed we were and took action. He called other stores to see if we could try it elsewhere and in minutes found one at the Glendale store. He set us up with Derick who was waiting for us the next day at the door! They both worked to help us find what we need and worked within our budget. Bruce gave us space and didn't pressure us to buy an item of furniture as we looked around the store. He was patient, friendly, and kind. If you go to Ashley in Scottsdale ask for Bruce!

Bruce was great to deal with. No pressure and very knowledgable. We went into buy a new couch and ended buying new master bedroom furniture also.

Laura and Patricia were both friendly and professional. Very pleased with my experience here, I'll deconstruct be back!

Catherine was a great help! She helped make my move in for college so easy and fun! Can’t recommend her more she is the best and has great taste!

Cathrine was extremely helpful and made our experience worth while. She had a very fun and bubbly personality while still being professional. We will definitely be going back.

I want share my excellent experience with Ashley Furniture… I was looking for beds and Bruce Hoskins made the experience easy and affordable! Bruce is a professional and if need any home furnishings- go see him in North Scottsdale! Bob Hart

I love this store. Most of my furniture is from Ashley. My recent bed purchase along with the Ease 4.0 base is fantastic. All the help I got at the Mayo store was top notch. Sincerely Daniel Jacob

Laura was very friendly and helpful!!

Tammy was super helpful and very knowledgeable. I enjoyed working with her. Great energy too.

TAMMY IS AMAZING!! she is so wonderful and super NICE!

Tammy is awesome!!

Courteous and helpful in completing our order!

I came in at a very opportune time as it was early on the day. Jermain was there to help me. He directed me to the bar stool section and I picked out the 4- stool that I wanted. It was easy in and out. Went to the warehouse and pick up my order and went home and assembled them. That was easy. I liked what I picked and am extremely satisfied.

Laura was great! Had a very positive experience purchasing new sectional couch and kitchen table. Very helpful and panels rxperurnce.

The sales staff was very helpful without being high pressure.

Laura Sharp was great, she helped us with exactly what we needed. Great service

Today we went into the Ashley Store to purchase a bedroom set. We had the pleasure of working with Melissa. She was very informative and made the process seamless for us. My husband and I really appreciated her assistance!

Laura S was very helpful and friendly throughout the entire process and made furnishing our new place seamless

Josh took care of us & we loved our buy! Seamless process and didn’t feel pressured Coming back for the Starmore bedroom set!

We had an amazing experience shopping at Ashley furniture. Bruce was great to work with and let us shop at our own pace while still always being available for questions, he went above and beyond to make sure we left the store satisfied! Thanks for your help Bruce!

Stopped in passing by as a last attempt. Catherine immediately greeted us, heard what we were looking for and took us to the perfect dining table. The purchase was quick, easy, delivery scheduled. In and out in 15 minutes. Couldn't be easier! Thanks Catherine!

Fabulous store and excellent service. Quality furniture at a good price. Definitely worth checking out.

Catherine was very helpful and friendly!

Jermaine is a rockstar. So helpful and friendly. We greatly appreciated his help and highly recommend him!

I had an awesome experience. Melissa was great and very nice to work with. For sure will be back

Joe helped me find the perfect couch set and kitchen table. I’m so happy with the customer service and overall experience in the store.

Bruce and Josh were amazing and very helpful! Answered questions without being overbearing. We will be returning

(Translated by Google) The salesperson is very kind, there are many types of products, and you will not be rushed when shopping. (Original) 銷售員很親切，商品種類多，購物時不會被催促。

Bruce was our sales representative. He was awesome & very helpful!!!

Laura was extremely helpful and knowledable. She answered all of questions quickly and did a great job.

Laura Sharp was great!!!

They lied about the warranty policy. The brochure specifically calls out stains (including specifically calling out the substance we spilled) and yet when we called to use the warranty coverage, it was coded as discoloration, which isn't covered. We tried for months to get it re-assessed and made whole, but they constantly evaded, setting up times for inspection or call backs that didn't happen. Eventually we were told that we'll probably never get this remedied and to essentially give up. We would have never purchased with them if we had known that the warranty was worthless (despite costing $300+). Total scam - only purchase from there if you don't mind risking your overpriced purchase cause they will not have your back.

Just purchased furniture for my new apartment. I want to acknowledge Tammy for her excellent customer service and for her assistance for choosing the right colors and designs for my new place to meet my needs. She is knowledgeable, patient and welcoming. I will definitely recommend her to anyone I know who is looking for furniture.

Cameron and Keisha were amazing! They helped us pick exactly what we needed, found the best prices, and were so helpful throughout the whole process. I’ve bought from Ashley online, but never in store. Definitely will come back to this location!

jermaine Moore was great! very attentive! gave great customer service! very friendly. we just moved here even gave us great places to eat! he was very knowledgeable about the job!! we recommend his service to anyone who can get him!

Catherine was very helpful and efficient. She made the process easy and was pleasant to talk to. Greatly appreciated her swift handling of the ordering process.

Catherine was our salesperson at the North Scottsdale Ashley furniture store. She was extremely nice and knowledgeable. We wanted to look around first and she gave us time to get familiar with the store. She very patiently answered our questions and showed us lots of different items. Along with our new furniture, we bought a very nice mattress after she took us through a comparison of many different ones. I don’t think we would have ever believed there was so much of a difference between mattresses! Definitely ask for Catherine at Ashley!

Sales lady Patricia was so helpful and knowledgeable. She spent so much time with us and was not pushy for the sale. I highly recommend coming to the store.

Great service, and many different options. Patricia was phenomenal. She was the best as soon as I walked in she offered to help and answer any questions I had. The manager, Josh, was the best. He was really helpful and they both made the entire process very easy.

Catherine helped us find our furniture and a mattress. She was so knowledgeable, helpful and patient. Excellent experience!!!

Bruce was awesome!! He helped us find all of my furniture for my new apt and got us a smokin deal! Thanks Bruce!

Excellent experience with Josh and Patricia!!

We stopped by to buy a mattress with Joe, but learned he was in the hospital so Laura stepped up to help and gave us wonderful support.

Friendly but no too friendly. Great prices . Found the perfect mattress. Will definitely go back

Jesse, sales associate at the Scottsdale location, was outstanding. Knowledgeable, pleasant and professional.

Fantastic!

We purchased a sectional sofa and we really like it. Both the salesman and the delivery team did a great job. In addition to purchasing the sofa we also purchased a bar stool. When we got it home we discovered that it was missing screws. The other screws were to short and did not hold the support pieces. We had to take it apart and replace the screws. Once repaired we really like the bar stool. We will definitely return to Ashley for our future furniture needs.

Amazing expirence. Extremely helpful and showcase what our room will look like. Will go back!!!

Laura was so helpful! She managed to help me for my upcoming move from across the country and made a better price than the competition! Highly recommend

Great experience purchasing a bed ! Patrick was very helpful in getting the correct mattress !

Always great service and speedy delivery!

All good! Thanks 😊

product is good for the most part, but the warranty/customer support, is terrible. Wayfair, Amazon, and other companies are way better on their warranty, delivery, escalation, and support efforts. Don't waste your time. Ashley furniture is a joke when it comes to helping fix your damaged items upon delivery.

We were greeted by a nice gal but they did not have what I was looking for. Furniture in my opinion is similar to Big Lots quality. Nothing special.

Excellent customer service with Patrick

Bruce and Melissa were so helpful! They let us explore the floor on our own, no pressure. When we were ready to get pricing Bruce worked to get us the best deal and seamlessly handed us off to Melissa since he was about to leave. They worked as a team and never were pushy, answered all our questions and gave helpful insight.

Laura Sharp was patient and very professional. Spent a long time with us and worked out the best deal! Definitely a different experience than a month ago! Glad I came back

Very professional, kind, helpful.

Big shout out to Jermain at this store who had major patience helping me research the perfect power headrest recliner for my bad neck. After the store visit and my decision to buy the power recliner the over the phone purchase was safe, quick and flawless. Delivery was early with a perfect condition chair and a smile on my face. Jermain couldn't be more friendly and helpful!!! Thanks Ashley! ;)

Buff Patrick was amazing with helping us find exactly what we needed for our new home. We will definitely be back for any future furniture needs.

Thank you Ashley Store-Bailey was really nice on the phone and helped me pick out a great item!! Delivery was smooth and they did a great set up. Thanks again!

Our visit should've been easy and straightforward. We knew the exact model of mattress when we walked into the door. The sales rep just had to run our card and schedule the delivery. Aaaaannnd they messed it up! Scheduled our $4k mattress delivery for the wrong date. The next available date is 2 weeks out. They didn't offer any sort of resolution or compensation. They told me just to " wait".

Jermaine is very attentive salesperson who was focused on meeting all of our needs.

You dropped off my mattress in the yard?? How rude No phone call or update about the split order… Terminix guy bought the mattress inside….

Absolutely terrible. I ordered a couch and rug in store from them and never received the rug. It’s been over 5 months and went into the store twice and called them a bunch of times where they said they’d look into it and still nothing. Crazy. Bought the couch because they gave me a deal on it with the rug too. Very shady. Would not recommend dealing with these guys. All over a rug…

Most friendly customer service

Great service and Catherine was so kind and helpful! We bought beautiful barstools and will probably get a small bedroom couch too - just need to measure!

Nice clean store with helpful associates. Only disappointment was the cost of delivery.

Friendly service. All questions answered. Good deals. Could not have been better.

Stressful experience with my order and the management team at Ashley’s furniture on Mayo Blvd, a few months ago, that I had to warn you about. I had to reach out to the BBB to get it resolved because Ashley furniture management team was of no help. You can call the local store direct IF you don’t have an order/delivery pending. But once you do, it’s really hard to get through the local store phone once a delivery or order has been made or is in progress. This is something they should fix as the customer should not have to keep driving to the store to talk to someone in person because they can’t reach someone at the local store. That was a lot of wasted time on my part. Bianca who I believe is the office manager, states she will call me back directly but does not follow through with her word. Manager Cory said he would tell her to call me 1/8/23 but she did not, and no one else did either. Unfortunately, Ashley Phoenix store manager Cory was unhelpful and has even spoken to me disrespectfully, and condescendingly saying things such as, “Like, I told you a 100xs someone will call you back” (yet no one has)… “and next time just take the whole day off work so you don’t experience delivery issues.” He also has an unfriendly vibe; ignores you when you say good morning; doesn’t smile; and acts like you are irritating him when you bring up furniture issues. We bought 4 counter stools January 2023. Two arrived damaged and were wobbly. I initially tried to exchange the 2 damaged counter stools with new ones and a delivery date was set up on 1/5/23 between 3 and 6 pm. I received an automated call on 1/5/23 from the delivery team, at 1:45 p.m. reporting they would be arriving in 7 minutes! With hardly any notice, I rushed to my rental property to meet them; but unfortunately they only brought 1 replacement counter stool instead of 2 and the replacement stool was still wobbly; therefore, I rejected it. I discovered another delivery date was automatically set up without my choosing, for a date in February. That date was too late as these counter stools were needed for a furnished rental in mid January. At that point, I had to reach out to the BBB to assist me in getting all 4 counter stools returned as I could not waste any more time with delivery mishaps; damaged furniture; and multiple wasted visits to the local store for assistance. BBB did assist me but I got my refund really late from Ashley furniture and had to follow up with that.

Laura Sharp was so helpful and we had such a great experience! Thank you for all your help furnishing our new home!

If I don’t get a call back from a manager today I am going to sue you because your “warranty” is a fraud. Got lied to about it and I am beyond frustrated because I have called about 5 times and get promised a call back and no one ever calls me back. Every time I ask for a manager they refuse to transfer me. I asked to get a few spots cleaned I bought in feb and you refuse to send someone. This is crazy!!!!

Melissa was very helpful. It was a great experience, I highly recommend.

Personable, knowledgeable, and no pressure made this an enjoyable purchase.

Laura was very helpful

Laura was very thorough and did a great job answering all of our questions!

So helpful without being intrusive. Beautiful options. Laura went over and beyond to get us just what we wanted.

It was a great experience although they did not have inventory of the online item, they were generous in giving us an offer we couldn't refuse

Love you

Laura and Josh were super accommodating in helping us find the perfect set up for our living room. Fantastic financing options available. Thank you!

This review is specific to the Desert Ridge location, but also applies to Corporate. We purchased several items from Ashley Furniture. During delivery in August of 2022, we noticed that one of the pieces was shipped incorrectly-we had two left arms. The delivery men suggested we replace one of the arms with the motorized option which we agreed to and it was ordered, and delivered successfully. We assumed we would get a bill for the additional expense for the motorized option. We did not. In March 2023, (7 months later) we received a Federal Express delivery of an envelope which we had to sign for. In it was a letter stating that our outstanding balance was going to COLLECTIONS if not paid. Since this was the FIRST we had heard about it, we were a little concerned!! In addition, there was no return address on where the letter came from, nor any information on HOW to make the payment!! We called the store and asked to pay the outstanding balance. The employee stated we would need to speak to a manager and took my information. I put the letter in my files and waited to hear from the manager. They did not call. In APRIL, I CALLED AGAIN. I was told that I needed to speak to the manager and left my information. That same day, I CALLED AGAIN, and asked when the manager would be in. 3pm. OK. So i CALLED AGAIN at 3:10. "Manager is in a meeting but I assure you I will have her call you." I CALLED AGAIN later that afternoon. Luckily, the manager answered the phone. I told her I wanted to pay the outstanding balance and she said, "all you need to do is come down to the store and pay it." And the other employees don't know this???? SOMEONE needs to do some training of her employees. So I went down and met BIANCA, the Manager, who was snippy and condescending. She did not apologize for not returning my calls, the lack of communication regarding the outstanding balance or the fact that her employees do not know store policy. But I put that down to her being young and her lack of caring about customers. I did contact the CHAT function on the Ashley website and there is no place to write a review on their site so it has been done here.

It’s always easy and no pressure when shopping at Ashley Furniture. Love our new recliner sofa!

Disgusting rude staff Poor quality Overpriced

Laura was great! We were in and out with the couch of our dreams in what seemed like no time at all. Very happy about our purchase and the excellent, knowledgeable and personal customer service.

Jessie was Awesome to deal with!! I will be going back there again

Great customer service! Gteat prices! Curt is the best!!!

Curt and Brenden assisted my brother in law in finding furniture for his new apartment. He just moved from Hawaii and wanted to get all new furniture. Both provided great experience. Curt was so knowledgeable and friendly. Great personality and could have talked more outside of purchasing furniture. Thank you Curt!

Melissa was great. She really understood the look we were going for. Great selection. We will definitely be back.

SCAMMERS! Whatever you do, DO NOT buy any of their protection plans. They upsell you on warranties and plans that do not actually cover replacement of the item. When my nephew with special needs damaged my couch, we were turned away because it was "misused." Disgusting.

I knew what I wanted and was in and in no time. Thank you Laura Sharp for taking care of me.

Bruce was very helpful. He found exactly what I was wanting and got it ordered for me. This is definitely the store I'll always be going to.

Mario was GREAT! Super helpful and worked at a quick pace with me, even as I asked plenty of questions and pivoted to different products frequently throughout my time in the store and on the phone as I was driving in.

A great selection of products and prices, with very knowledgeable and capable sales staff (and I especially recommend Bruce from our personal experience) -- they will set you up with exactly what you need, no pressure and no up-sell -- and give you the absolute BEST in service and prices!

Still waiting on a call back to fix my bill. Promised some free items for a large purchase and has not been dealt with yet or received a call back after 3 times calling the store. Super unhappy it is taking too much time out of my schedule to deal with something that was supposed to be free.

Had a great experience at Ashley in Scottsdale. My wife and I were looking for a new sectional couch with oversized ottoman. Our salesperson, Melissa, was fantastic! We came back 3 times as we are not quick decision makers, but Melissa was patient, genuine, and attentive! She helped us get the best deal and even helped get us the delivery date we wanted despite it not being available on their portal. Great experience, will definitely be going back!

I recently moved to town and furnished my studio apartment with furnishings from Ashley. They furniture is nice. I ran into an issue with one of the pieces that I bought from the store. The warranty department continue to push me back to the sales department but when I went to the store the manager was very nice and help me resolve the issue.

I like the store they have furniture at all price ranges. I just don't like being followed around. I'm sure they work on commission so I see why.

Laura Sharp was great to work with and helped me find the perfect dining table set for my new place!

This was our first experience at Ashley Homestore, and it was incredible. The experience from beginning to end was appreciated. From the minute we walked in the store, Curt welcomed us warmly and assisted us with the purchase of our sofas. He was thorough, professional, kind, efficient, personable and knowledgeable. The manager came by later to welcome us and he also treated us as valued customers, just as Curt had. It was a nice touch to be welcomed by the manager as well. After we placed the order, we were still made to feel like our satisfaction mattered, and we were grateful for that. We received confirmation and informational emails and texts regarding the sale and delivery. They gave us a three hour delivery window, called 30 min. before arrival and were promptly at our door. The delivery personnel were friendly, careful, skillful and efficient. The sofas were packaged and padded well, keeping them flawless. We love our new beautiful sofas, the service we received by everyone involved and we will be customers at this location forever based on this excellent customer experience!

Great service! They didn't have quite enough variety for me to find everything I wanted, but I'm very happy with what I got!

Mario at the Scottsdale store is the best. Kind, patient and efficient!!

Thank you Joe. Excellent Customer Service.

I loved how welcoming the staff were. Our sales person was amazing! I love that the sales personal are mot walking around behind you making you feel pressured.

Laura Sharp was so great! She helped me get everything I needed within my price point!

Save yourself the time and go literally ANYWHERE else. Highly recommend Living Spaces over Ashley Furniture. This has been a horrible experience for me, I believe it is my first review ever and I wish it could be a good one, but I am so upset. First, the furniture pieces I am keeping, I absolutely love and the quality is great - I would give more stars to those if I could. However, the return process has been a huge pain. I have been trying to get items returned since the day of the delivery. I have followed up nearly every single day since the delivery and have gotten nowhere with the store and customer service/corporate. Not to mention, I requested for my furniture to be returned on a Saturday, and the store did not do anything until WEDNESDAY (4 days later), which is after the 72-hour return policy. Now, corporate is waiting for the store to admit that they should have submitted it on Saturday so they can finally accept my return. I have had this UNWANTED furniture sitting in my home for 11 days now with very little updates. Every time I call, I get told something different. I've had to follow up with the store, corporate and customer service several times and no one seems to be on the same page. Not to mention, I had ordered a bookcase that was "canceled" from my order that was not originally delivered. The store never gave me a reason why it wasn't delivered or why it was even canceled either. But after I brought it to their attention for the third time, they were able to set up a delivery for 13 days after the original delivery date. The only time I have spoken with the store is when I call them. They have not called me to give me updates about anything. It's very frustrating. I would never shop here again because of how bad this return experience has been. All I want is to be done with this, and it's nearly been 2 weeks as of today. Nothing should be this complicated. Update 3/14: (12 days after I requested to have my bad quality furniture returned). Called the store yesterday and the lady told me there was "nothing they could do." She was also extremely rude. So I called corporate and explained the entire situation to them. They were actually helpful and scheduled a pick up for my items to be returned. What a nightmare this process was. This could have been avoided if the store actually submitted that I wanted to return my items the day I requested it, instead of 4 days later. Update 3/22: Ashley furniture asked me to reach out to them (see reply comment below). I was hoping they would actually be helpful, but all I got was a "sorry for the inconvenience" email back. At least our horrible furniture was finally picked up.

Laura Sharp was so patient with and kind to us!! She helped us find everything we needed to furnish our new place and with great consideration and expertise. We will definitely be coming back should we need anything else to complete our place. 10/10 recommend working with her!

Quick, helpful customer service. I was able to pick up my stools within the hour.

Amazing experience. Laura Sharp was very accommodating and knowledgeable. This is the first time I’ve walked in to purchase furniture and been in and out within 30 minutes. I am a completely satisfied customer. Thank you Laura! Anyone looking to upgrade, reach out to Laura first!

I made a purchase at Ashley today, and Laura Sharp was so helpful. She was very knowledgeable and helped me find the perfect item for my home.

Our sales associate Jermain was top notch and made our transaction super easy. He also helped us with how to navigate purchases once we get moved (out of state). He’s the best!

It was a pleasure shopping with Laura Sharp she’s a real professional! Thank you Laura also for recommending interest free financing!

We had an excellent shopping experience at Ashley’s. Melissa was wonderful to work with! She showed us where we needed to look for a dining room table, and then gave us space to determine what we might be interested in. She then gave us details on the set we were interested in. Love the no pressure approach.

It was really easy and awesome customer service.

Great experience buying furniture from Laura Sharp!

This Ashley Furniture store is amazing. Melissa in sales is fantastic! She is very knowledgeable and helpful, truly putting the customer first.

Excellent service.

Easy, fast and amazing taste in furnishing! Thanks Laura Sharp, you made it so easy!

Our sales consultant, Jermain Moore, was like an angel to us - above and beyond helpful! Thank you for exceptional customer service Jermain! We’ll be back! :)

Very easy process. Salesperson was there to answer any questions. Didn’t feel pressured to buy. Wonderful experience.

I wanted to pick out a few things for a new home. Jermaine was very helpful and extremely amicable. He made the entire process seamless, simple and pleasant. With 22 years experience, little doubt he made my experience 5 star.

Really enjoyed looking at the living room sets. There were really friendly people to help us out. Rick, the owner, checked in with us, too!

Reese was professional, kind, and knowledgeable. He was attentive without making us feel pressured. Would buy furniture from him again.

Laura was very kind and helpful and good at her job

Bought a Dining room table from these people. Very good quality, very good price.

Laura was extremely kind and helped us find a couch! Thank you!

Very efficient and knowledgeable. Delivery in two days.

Laura was amazing and super helpful!

Ask for Bruce. We ended up canceling our order at Living Spaces. Thanks Bruce, you’re the best!

We came to Ashley looking for our new bed, we have the best customer experience Catherine was very kind and proffesional and helped us find the perfect bed for us and our budged

This guy's are super amazing walked away with everything I need for such a great price. Highly recommend

My fiancé and I went to Ashley yesterday to shop for patio furniture. Ron I’m sales helped us through the browsing and decision process and we couldn’t be more thankful for his help. He was extremely knowledgeable and patient. I asked countless questions and Ron patiently answered them all. Purchased a great patio set thanks to Ron’s help. Ask for Ron for your next visit!

Ron is very patient, knowledgable, and helpful. Thank you Ron for making our experience so easy!

Sales consultant Catherine was very nice and informative

We have again bought a leather sofa and love seat. Worked with Melissa and we got the price we requested.

Very happy with my customer service experience. I walked in looking for a dining table and Laura Sharp was very helpful in helping me find the right purchase! This location is also convenient and closer to home! I’m very satisfied with my new dining table! Thanks Laura.

Jermaine was great.

Great service! Laura was extremely helpful!

Do not use there online services for ordering furniture. It has taken us a month and a half just to get our broken couch returned. And that was all of them ignoring us, said they would put a request in we waited called back they said no request was put in and we kept playing this game with them. Asked for email confirmation told they would send it in 24 hr never got it. Played this game with them for too long. Finally got it returned and now they don’t want to give us our full refund back only half. And tell us they can’t do anything about it.

Good selection, competitive prices, sales agent was knowledgeable and helpful

Bought my daughter her first bed! Service was great. Catherine was super nice and helpful! Appreciate this location and thier service! Highly recommend!

Patrick helped us get a great deal on a new coffee table and end table for our home! Great experience, will be back for any furniture needs 👍😁

Laura sharp was great. The wife and I came in just to look at a bedroom set and we left with a bedroom set for our kids and our self great customer service great terms highly recommended mention @thegrandongroup when you call Laura in the Scottsdale store to get a killer hook up and great service

See Jermaine at Ashley’s at the 101 and Mayo. Great service. Nice guy. He’ll do you right.

Laura was extremely helpful! No pressure, honest and of course very receptive of feedback! Wonderful store and Laura was amazing!

The Store Manager Rick turned a bad experience into a great one. As a proud American Veteran he acknowledged and Thanked me for my service and also corrected a problem I had and gave me an additional discount. Thanks Rick for making my day and I can't wait to business again with Ashley Homestore as a result of your personalized Customer Care.

The treatment I received from the sales person was excellent, As a company I rated Ashley furniture with one star. The reader can form his own opinion; I bought a bunch of furniture from the store. The furniture was delivered on a timely manner except one piece. No explanation given and rescheduling was not available. After some investigation i found out my signature was not accepted even though I signed in front of the staff. Nevertheless, the funds were taking out of my account and remained so.. Upon further communication with the store, I was told there was a financial hold (the money had already be taken out of my account....what hold?) and I had to sign again!! I reminded the lady that it would be a 120 miles, one way, to the store. The store had initially accepted the signature, the funds were deducted from my bank account Nevertheless, Aslhley furniture. having secured the funding demanded either I take the drive and sign again or they would not deliver. A refund option was not recommended. For now I would not call it blackmail...its for my attorney to decide. I asked to speak to the manager. (After the fact, I found out the lady I spoke to who claimed to be the manager was not the store manager) They would not deliver without a new signature or additional documentation to verify my signature! A refund was not addressed as an option either, Since they would not deliver. I asked the lady to cancell the order. Her reply "I can do that" and slammed the phone. Not only I felt blackmailed but also totally discriminated. I have never been asked to verify my signature in any debit/credit card purchase. I leave it up to the reader to decide if this behavior is acceptable in today's competitive Market.

Friendly service and quick checkout with Laura S. Would come back.

I had a very nice experience with a sales clerk I had she was absolutely wonderful her name was Patricia she was honest she wasn’t pushy she did everything right.

Laura Sharp is amazing and got me a good deal on my bedroom dresser and platform bed. Thank you!!

Wonderful costumer service

The entire staff was completely outstanding. Our salesman Joe, couldn’t have been more helpful. We will send all of our friends to Ashley’s

Fast and easy! Thanks for the great couch!

I wasn't there for me but for my boss to help him pick up his furniture I didn't catch his name that helped us but he was real friendly

Corey the manger and the front desk are completely rude when asking for help with the home warranty. They will not come out to clean my tables and chairs no matter the reason and now they have made it impossible to get my money back for the purchase. I have provided them case number and the refund info and still refuse to refund the money. Everytime they just tell you they are opening a case and that you will hear back in 3 days. We have done the several times now and not a single person emailed or called us

Terrific associate / customer connection!

Bought 2 sofas this year. In 2 months, the leather finish came off and had to be replaced. In 4 months, on both sofas, the cushions began to sink. The company would not fix or replace the items, even though we bought a 4 year warranty. I talked many times to customer service and leadership. Ridiculous. Worst customer service I have ever experienced.

Melissa was great to work with. Very helpful and knowledgeable.

Curt was a great help in helping me pick out a sofa and loveseat. He was very patient and very informative. No pressure…just very helpful.

Great experience 😊 beautiful furniture. Laura Sharp was great to work with

Patrick is amazing - super Knowledgable and hands down best to work with!

Jermaine was very helpful.

We were lucky to have dealt with Laura Sharp. She was patient, knowledgeable and made setting up our family room and living room so much fun. We are so excited to receive the furniture and will come back in the future to set up another room! Thank you, Laura!

Jesse was extremely knowledgeable and extraordinarily patient.

Patricia greeted my daughter and I at the door with a smile and helped us with all of our needs. Corey, the manager also helped us and was very knowledgeable with all the pieces, especially the mattresses. Thank you for making our experience easy!!!

Catherine was great to work with! Very friendly and got us a great deal on our new bedroom furniture! Thank you!!

Enjoyable experience! As soon as I entered I was welcomed by Laura. She let me explore on my own then came and asked what exactly are my top features I’m looking for in the couch… she pointed me in the direction of the couches that had what I wanted. She showed me on the computer exactly the price, picture and when the item would be available. Seeing there were different things I wanted in my couch I took some time deciding, walking around, sitting on several couches on display, and pricing different items. Laura was very patient and worked to make sure I made the choice I was happy with both comfort and financially. During this whole process other employees came over and talked, joked, made sure I was being helped. I felt very relaxed, not pressured to make a purchased and everyone was extremely professional and friendly. I highly recommend Ashley furniture.

Jermaine was awesome to work with, but your technology was not. I am in Missouri and there were multiple 'hiccups'. We had to stop and try again the next day a couple of times. If it weren't for loving the furniture and Jermaine's amazing customer service skills, you might had lost this sale with someone else. O, one other thing... when Jermaine was trying to get help from another man in the store?... I could hear how he was treated AND heard the man blame MY credit card for not accepting the payment. HE WAS WRONG... the problem was on your end and Jermaine didn't deserve to be treated the way he was treated. That 'man', needs refresher courses on what customer service truly is or he needs to get a different job.

We had a wonderful experience here with Melissa. Not only is she patient, but she has wonderful taste and basically picked out all the furniture we purchased. I really can’t say enough good things about her! The movers Jose and Jordan were also spectacular. They were very kind and super careful with our home. Jordan even asked to wash his hands before touching the white sofa we ordered. Top quality movers!!

Joe was extremely helpful with the process of purchasing our couch. Unfortunately, the product is back ordered until January!!!! Such a bummer 😞

Laura sharp was awesome. She was very helpful and paid attention to what I was looking for.

Bruce made it easy. A nice person and he explained how the whole Ashley sales experience and protection plan works.

Catherine, was super awesome to work with. Will go back to see her with all our furniture needs.

Laura was great!!! She was very helpful and patient with our furniture search and purchase . Very helpful and provided up with many options with our budget

We always have a good experience at Ashely's. The prices are good when you can find an item on sale, and the quality is decent holding up against kids, pets and use in our rental properties. I'm only giving them 4 stars because of the sales pressure to purchase the ProtectAll Premium Protection Plan. For our recent purchase, my wife and I shared with the associate that ProtectAll denied our claim due to fading from the sun (indoor table) and chair stains due to pet bodily fluids, both clearly stated as covered under the plan. She dismissed our experience and continued to pressure us and seemed annoyed that we didn't purchase the plan.

Catherine was great! Helped us find the perfect dining table and got us checked out quickly so now we can enjoy the rest of our Sunday :)

Kat did a great job! Thanks for everything

Our sales person was very nice. She was far enough away to give us space, but easy to talk to when we needed input. She collected lots of information for us and was patient with our comparisons. She worked really hard to make us happy. Thank you Laura Sharp!

The sales team ensured that I got the couch I needed at an outstanding price.

Had a great experience at this store. Worked with Reese. He was very knowledgeable of all the products for which I was interested, and there were a lot. We walked through many scenarios and was up front with all discounts that were available. Will definitely shop here again for future furniture needs.

Brendan Ellerholz was so amazing. His customer service was so above & beyond! Thank you for making the experience feel effortless!

Very helpful no pressure.

Very good customer service Laura Sharp help me very good

Excellent quality furniture! Laura Sharp always provides exceptional customer service. Thank you so much Laura!

Stellar sales and management team. Service second time none!

I had a wonderful experience! Laura showed me things I never seen online. Did not feel pressured into buying anything and was extremely happy. Al the manager was very helpful. Thank you Ashley Furniture.

Go see Jesse about mattresses. Very knowledgeable and professional. He provides excellent service and gives great discounts 😁

Patricia was so helpful and friendly. Thanks so much Patricia for helping us find the perfect chairs!

I had the WORST shopping experience at this Ashley store. I don't even feel comfortable giving this experience a 1 star, because frankly, it was a below-0 experience. I have been a long time customer of Ashley, so when I purchased my new home my husband and I wanted to furnish our house and obviously Ashley is one of the places we went. That being said, our experience was horrible with our sales rep - Catherine Salas. She was passive aggressive from the beginning, but my husband and I were overlooking some of the initial comments made by her if we really liked the sofa set we were looking at. We went back to the store yesterday to discuss pricing again, and even though we were looking at one of the sets, she was still trying to push the more expensive couch on us even though she knew that was not in our budget. After some work with the manager in store, we got a price and we said we would have to think about it. After discussing further last night, my husband decided it is still out of budget and we were going to explore our other options. I thought I could try to make a last effort by trying to see if we can get the set we wanted in the range we were hoping to get it at, and called up Catherine this morning. She wasn't very confident in herself going back on her comments she made in store yesterday saying that the sectional option or the single chair option of the couch was going to be around the same price. She then told me an option was to purchase the sofa sets brand new and get the single chair in addition as the floor model which she could work out within our budget, however, we would have to pick up the single chair immediately and we don't move into our new house until November and I don't have a place to store the chair at this time. So obviously that won't work due to lack of warehouse space at the store itself (which is understandable). However, here's where I was pushed over the edge - when she was on the phone with me, she kept making very rude comments to me which is unacceptable. She told me and I quote "you have champagne taste, but can't afford the champagne", and also proceeds to say that her "manager" is not going to "give couches away for free" - which I never asked for by the way. Then her price for all 3 pieces of furniture was higher than what we had negotiated in store yesterday. The way the call ended was her telling me that basically I can't afford it and that was it. I found that to be very rude and disrespectful to someone who essentially would be providing you with a commission. Clearly, she didn't seem like she wanted to make the sale for whatever reason. I am VERY disappointed with the level of customer service I have received from this store. I even went to the store myself after the incident to just explain to the manager, it isn't even about the couch anymore, it's about how I was rudely treated. Basically, shop with caution. I will not be returning to purchase any furnishings for my home from this store, unfortunately. Catherine broke the cardinal rule of customer service by insulting a customer.

Jill was very helpful...not pushy but kept us informed and have us choices. It is my son's first time to buy his own furniture so we appreciate her help.

Working with Jermaine Moore was wonderful! Super friendly and helpful. I will come back again and again because he made the experience so great! A salesperson who truly understands customer service. A rare find and first class!

Laura was awesome. Took time with us and helped in every way! Store is beautiful of course. So glad we came here.

Our salesperson Catherine was knowledgeable and very helpful. We would do business with her again.

Melissa and Cory really went above and beyond for us today. We got everything we wanted at the price we wanted and they made it so easy to do so.

Jesse gave us a killer deal on a mattress/bed combo that couldn’t be beat. The whole process was extremely fast and easy. Will return for any future needs!

Jesse D was wonderful, so helpful and patient.

Jesse is amazing! Helpful and knowledgeable ! Thank you, Ashley’s!!!

We had a pleasant experience with Jermaine at Ashley’s furniture store. There was no pressure to purchase, Jermaine gave us pricing information for us to think about and we returned later for a living room set. Happy Customers! Thx

Patrick was great! Very helpful!

Bruce was fantastic to work with. I’d definitely recommend coming to this store. Staff is easy and purchasing was super easy.

Great service and the furniture was a good deal and quality was great. Laurie was awesome to work with and made the process was very easy

Jermaine is a professional in the industry. Ashley Furniture Store had what I was looking for!

Jermaine was very friendly and helpful!

Justin was the best help! He made shopping for our first home extremely easy. He was attentive, quick, knowledgeable and cared about our needs. Walked away with a new bed, two Purple Premier mattresses, Purple sheets, and Purple pillows, and mattress protectors for a great deal. Would refer him to anyone shopping for comfort.

Patricia was absolutely incredible. I was in and out within an hour with an awesome new mattress and frame for a great deal. The entire process was amazing! Love this store!

Excellent assistance with the purchase of a bedroom set

I wanted to take the time to say how amazing and accommodating Cory and Joe have been when I come into the location. I couldn’t ask for better salesmen. I left the store today and Cory helped me with so many questions! I feel lighter leaving here. I would def ask for him when you need anything!

Melissa was great! We got the perfect chair!

Wonderful experience

We give the staff a 5 star rating at the Phoenix/Ashley store on Mayo Blvd. Joe and Curt were a big huge help getting our order to us. Got the wrong recliner and called about it. Within a short time (2 days) the problem was corrected. We got the delivery corrected. Thank you Joe especially. We will definitely shop here again.

Thank you to our very helpful and talented salesperson, Laura Sharp! She knew exactly what would work in the space we needed to furnish. The whole experience was seamless and stress-free.

ZERO stars! HORRIBLE customer experience. The sales reps here are worse than car dealerships. They intimidate you, they act as if they’re giving you great discount but end up quoting you more than what’s offered on their website. If you tell them you need time to decide, they start to show their real character. They start insulting you, they say the customer is wasting their time and should go shop somewhere else. Ashley should have salaried employees instead of commission based bullies. Will NEVER go back to Ashley!

The sales person was very professional and knowledgeable about the product . He also went out of his way to get us the best deal he could. Enjoyed the experience of getting to deal with Curt, he showed that he cared about customers.

Horrible horrible customer service, they tell you a delivery date to sell the furniture and after you buy it they call you changing plans , this was their second chance, never again

Horrible experience with this store. They messed up the original order, which was partially corrected, but we canceled one item and they still have not refunded us for that and continue to attempt delivery of the item we requested cancelled and refunded.

****DO NOT BUY FROM THIS STORE!**** WARNING!!!... DO NOT PAY CASH or they say it takes two weeks for a refund! I paid for my very large order in cash in April this year and I'm still waiting months later for my refund! This is September and I'm still WAITING for my money to be returned~~You wait minimum an hour on hold for customer service and get nowhere and every excuse under the sun! Most stressful, time consuming, unorganized, unprofessional company I've ever dealt with! Now they say, they lost my file and I have to start all over again, requesting the refund, what a joke! Most dishonest company to deal with.

Friendly service and good selection and prices.

I was very pleased to have prompt, knowledgeable service with Brendan. I needed new living room furniture and I found a set I loved and in stock! Very happy, definitely recommend.

I had a wonderful experience with Catherine purchasing a new living room set. After having a bad experience at the Prescott Ashley store I decided to call Scottsdale and I am so glad I did. Catherine was prompt and got me a great deal! We are so pleased with our Texline sofa, loveseat, and chair. Thank you!

Jermaine was super helpful assisting us in our purchase. Very friendly.

Worst retail experience I have ever dealt with. Ordered a desk for my son in store on July 30 and paid extra for delivery and set-up. Has been a series of incompetent events ever since- and still no working desk. DO NOT PURCHASE FROM ASHLEY! 1. Delivery agent arrived and refused to set-up. Called store and they said some items don’t get setup but this desk wasn’t on that list and agent should have set up. They did refund the set up fee since they never provided that service. 2. I set up desk but received a duplicate part in box and was missing a part. Called to have missing part sent out. Of course the manual of parts the customer reps have is not labeled the same as the manual in box so the customer rep was having a difficult time understanding which part was missing. Finally thought they identified part and said they would mail it out (7-10 business days). 3. Received part - but was wrong part again. It was the same as the duplicate part in box. Now have 3 of the same part. Called back and customer rep emailed me the manual they have (labeled differently than manual in box). We identified correct part and said they would now mail this part out (7-10 business days). 4. Week later never received a shipping update so called back for status. Customer rep identified issue by the case number and checked with parts department on status. After getting disconnected and calling back- going through background/history of issue again, customer rep says yes part is still ordered but will be nearly 5-6 more WEEKS before it ships (end of Sept). Now I have a partial desk sitting in my sons room. Worst experience ever purchasing a piece of furniture. Will never go back. All employees have been very nice to work with, but no resolution. DO NOT buy from here! UPDATE: after dealing with multiple reps saying they won’t do a return because it was after 72hours, I finally spoke with a rep who said this was extenuating circumstances and would start the process for a return. The desk was picked up on 3 Sep. What an incredibly frustrating process.

Prompt and friendly service and a great price too.

Had a great salesperson who did not rush us through the different choices.

Good selection, helpful staff, in and out

Fantastic customer service!! Jermaine was very personable & knowledgeable. Thank You for spending so much time with us !!

Still waiting on a piece of furniture we ordered 4 months ago. Paid through credit and still paying for something we don't have. Worst customer service ever. Takes min 1 hr to talk to somebody. Avoid at all costs!

Reese was fantastic! Very welcoming and did not add any extra pressure when it came to purchasing our furniture.

Buyer beware with any furniture sold by Ashley. I purchased a very large, and very expensive couch from Ashley a few years ago. While in the process, I asked about warranty coverage and how well it works. I was told the details of the manufacturer warranty which are standard, covers basically anything that I don't cause to happen. Defects, etc. The sales person also let me know about the extended warranty, and I was told VERBATIM by him that: "anything the manufacturer warranty covers, this will cover plus more for an additional 5 years". Well here we are, just a few months removed from my manufacturer warranty expiring, and one of my seat cushions has basically started imploding. The cover material has broken down, and the rear of it has basically fallen apart. I thought, no big deal. I'll submit a claim and they'll take care of it. That's what the salesman told me, and was the deciding reason that I even spent the money on the couch. I submitted the claim, photos and everything. It was rejected the next day. The warranty company claims that they will not cover the defect. They did however give me the number to a local company that will "fix" it, for just a shade under $500 dollars. Why did I pay for a warranty that doesn't actually cover anything? Why was I lied to by Ashley and their sales staff? I will NEVER purchase anything from this company again. It should've been a red flag to me when I walked in and the sales people were all huddled around the front because the store was EMPTY on a Saturday afternoon in Scottsdale. DO NOT BUY FROM THEM. THEY LIE TO CUSTOMERS AND DON'T HONOR THEIR WORD AT ALL.

Just has to be downright one of the worst companies I have had the displeasure of working with. The customer service department is probably the worst part of this experience and they respond with tone deaf scripted responses when they do nothing to address the concerns you have. Getting through to customer service or the store is hard enough as it is and then when you do they can’t help at all. Our furniture itself is fine aside from it was not assembled all the way, one was assembled wrong, and we are still missing one. We like our stuff but for this headache I could have gone anywhere else and paid far less. Update: we are still without 1 of the items we ordered. They have scheduled it twice since my initial review and have failed to show up both times. Once I call in and fight their automated system to reach a person I’m told it did not arrive at the warehouse. So I waste a day waiting around so they can not keep me informed in the slightest. Their automated system also is impossible to reach a store associate because it circles you back to the customer service department who refuses to help because it was a store order. Turns out you must select to place a new order or they just don’t care to talk to you and send you in circles till it hangs up on you. Still one of the worst customer service experiences I have ever had and I’ll update this once we actually get the rest of our furniture and see if they are willing to discount or do anything for all the trouble.

Worst customer service. I've purchased from Ashley furniture in the past and always got good quality furniture with the quick delivery. This is no longer the case. The quality has gone way down and the customer service is non-existent. After waiting over 3 months for my furniture, which salesman never informed me that it would be that long, they made multiple trips to my house and wasted my time. I was charged $600 for setup and delivery and they didn't actually set up the furniture. Furniture is flimsy and cheaply made. I'm tempted to return everything. HUGE disappointment.

Good in store experience. We were given an estimated delivery date of 3 weeks, we are now going on 3+ months. They keep giving new estimated dates but you don’t know unless you call them. When you call them be prepared to wait 45-60 minutes to talk to anyone. I’m on hold now for 30+ minutes trying to get yet another update. Their automated solution doesn’t work and you have to wait to speak to someone. No proactive outreach from Ashley whatsoever (email or phone) with changing dates.

Like the bed we purchased but was lied to by my sales person. She said they would be mailing me a debit card for the delivery fee. WRONG, TOTAL LIE. I've been calling and cannot get anywhere to resolve this lie I was told. BE CAREFUL. These sales people are SLIMY

We have had such complete dissappointment in Ashley Furniture’s customer service. One year later, we are still being charged for a sectional that has never been delivered. In order to try to rectify this, we have visited the store, called all of the numbers & have re-told our story to countless Ashley people & we still have nothing to show for the thousands of dollars we spent.

POORLY TRAINED EMPLOYEES. They unknowingly make false claims on their products. bought a couch with a pull out mattress so my parents would visit when I moved states. The sales lady was kind but ill informed about what I was getting and their policies. She let me try a different couch with a pull out bed in store that had the “the same pull out mattress” and she quoted it at 4 1/4 inches. What I received was 3 inches and the mattress itself curls at the end. It was a completely different quality of mattress than what the lady showed me and told me I’d receive. I don’t believe it was intentional sabotage, just poorly trained employees showing off the wrong product for example in their store. She also sold me on buying a five year warranty. We talked extensively how I was getting the couch before my move to a city in California she used to live. Well moving it out of state voids my expensive five year warranty.I was told I was opening a case with the company because of the false information I was given, but every time I called to talk about it the customer serves said the store didn’t submit my case. After months it became clear they were just putting me off. My mom parents won’t sleep on it when visiting because it is uncomfortable, and that makes me sad

The first dresser they tried to deliver was smashed on the left front corner, the 2nd one was fine. Unfortunately it came the 4 days later on the afternoon before I was leaving town for 4.5 months. They did nothing to try and expedite the 2nd delivery attempt... I had to rearrange multiple plans to sit and wait. The sales rep Cole Holt in the North Scottsdale location was helpful while we were at the store, useless afterwards. When I contcated him about the first dresser being damaged, he offered a half hearted apology. I requested they expedite the 2nd delivery, to which he replied. I'll check with my Manager, and get back to you - crickets!!! I HAD TO CALL AGAIN, after not hearing anything. When he answered, he said oh hey, I was just going to call you - I doubt it. Regardless, once again I was told I'll check with my Manager, and get back to you. That was now 4 days ago and counting. Nada, nothing, zilch, from Cole. terrible customer service.

Great place to buy what you are looking for! Jermain Moore was our sales rep and he went above and beyond for us! He gave my husband and I space and let us take our time. He even gave us some color options as alternatives for what we were looking for. If I ever need any additional home items I will definitely be back. Jermain and Ashley Homestore off Mayo Rd in Scottsdale, definitely deserves the 5 star rating! Thank You for everything! We are very happy with our purchase!

They advertise furniture in the paper,but it is not available in store for you to see and test it before you buy. Poor business model.

Bought mattress at Ashley’s exactly 1 year ago. Started sinking within 2 months went to Ashley’s they sent tech out he said it sank just under an inch and it had to be 1 1/2 so, they didn’t do anything about it. Over the time it kept getting worse went back to the store about 4 moths ago they sent another tech out he pretty much told us there is nothing they will do because this is normal. Got in touch with with Beautyrest directly and after weeks of run around they told me they have to go with whatever Ashley’s tech said. This is ridiculous!! We are in extreme pain it’s impossible to sleep on this mattress it sinks in over 6 inch when you lie on it. Do not buy this mattress you will regret it. This is too much money to throw away and you will not get anywhere with warranty because they are fraud. Beautyrest rep told me I am sorry, but we can’t do anything.Ashley’s doesn’t stand behind products they sell.

I recently purchased a couch from Ashley's Furniture on Mayo Blvd. The sales person was very nice and friendly. However, when our couch was delivered it was not the same color as the couch in the display room. I tried to talk with their customer service. That was a nightmare! They have a waiting list of over 200 people! So we texted to India. They gave me the run around about lighting and shades being different. They also had me sign an agreement that the shading could be different when I purchased. Just be aware that what you see in the display room is probably not what you are going to get!

Very good experience all around at this store. Reasonable prices... and professional salesmanship by the rep. that assisted me in my new couch purchase. And Ashley was even able to move up the delivery date from the originally scheduled date. Overall... I am very pleased with the outcome here. Thank you Ashley!

Great hosting experience with consultative selling approach...Angie found the most comfortable solution at the right price...we will buy there again in a heartbeat.

We had a 10 year old couch that we were ready to replace but weren’t in a hurry, and saw a deal so decided to take a look after dinner. We had looked online prior and wanted to do a sit test in some, and our sales team member was very nice, helped us find one, get an even deeper discount, and ordered a new sectional and ottoman. We specifically explained how we wanted it set up in our living room but somehow LAD and RAF soda and loveseat got mixed up. The delivery guys told us what to do and we then ended up having to call SEVEN TIMES to get the exchange set up, follow up on ETA of doing the “paperwork” for our credit memo, and then again for delivery. THEN the truck came to bring the correct sofa/loveseats for our sectional and they didn’t take the wrong ones away!! They said another truck was coming to grab them later today. We have a toddler and an infant, so this was super inconvenient and we weren’t made aware of any of this, so we were stuck with a whole extra sectional taking up space in our small living room all day until this second truck came. The customer service lady I called to ask about the pickup was very rude and not customer service oriented at all in her demeanor and tone, and even had the nerve to tell me it wasn’t their fault. Nothing offered to say they were sorry ever. Waste of our time dealing with fixing the problem and not worth the savings. The furniture is decent, but not if they can’t get anything right!!

Bob at the Scottsdale location was amazing! He went above and beyond to make our purchase amazing! We are happy with our purchase!

You need let your customers walk around peacefully and let them choose what they want. Furniture is not rocket science. You don’t have to follow them around.

Melissa negete did a great job taking care of me!

Bought 2 Queen size matresses. Great sale price n excelent customer service by Jermain.

Great experience! Jesse went out of his way to help me find what I needed at the lowest price possible

Jaedon was amazing! So polite, helpful and efficient. He made the whole shopping experience so pleasant and easy!!

Pushy and pricey

Our sales lady was wonderful!

While I liked the sales guys who helped us, the first price they came back with was about $1,200 more than it should have been, apparently whittled down from $10,000. There is no way in hell it could have ever been as high as $10,000, much less $6,000 discounted. Either they were hoping we were stupid, or made a mistake...really hope it was the latter. I would have walked, but the sale was for someone else, they wanted to get it over with, and the salesman quickly took it down to what it should have been. I really hope this isn't standard as it wasn't difficult to add up what we had looked at. Tough.

Newer employee, Reese, was very helpful and I appreciate that he was not pushy in the purchase of my mattress.

We had a wonderful experience where our sales professional assisted us in making recommendations while we're were browsing prior to purchasing and he was helpful and friendly. He gave us his card. So we called back and came in on friday before the crazy holiday weekend shoppers arrived to be a handful. Not knowing his schedule we arrived just before he was supposed to be leaving for the day. He said he was happy to stay and finalize our order, made sure we had everything we needed and set up a quick delivery. Details are very important when arranging a final sale. He checked to make sure everything we wanted and needed was in stock. Set realistic expectations. I was very impressed! On a Friday night we were in and out within 45 minutes! Highly recommended Cory Holt!

I was very impressed with the service I received. My sales person Bruce was fabulous!

We had a fantastic experience looking for family room furniture for our new home. We worked with Cory and he was so helpful, patient, and accommodating. We're actually going back this week for a few more items to round out the house!

With inventory at an all time low! This store and staff/ sales associate provided the information needed to make the right decisions and offered a great service! Thanks Again

Bruce, was a very pleasant sales person and immediately gave me the information I wanted and since there were limited number of small nesting tables he showed me all that were on the floor—3 different ones. I decided on one that unfortunately I won’t receive until June. He said they would call as soon as the items arrived and also gave me his card so I can call any time myself. Appreciated his professional assistance.

Great store. Janice helped me out and I will make sure I deal with her whenever I need anything else!

Our salesperson, Patrick, was very knowledgeable, friendly, and helpful. There was a wide variety of items to consider. Prices were reasonable, and availability of the items purchased was immediate. We will definitely go back for shopping additional items and ask for Patrick as our guide.

My salesman Bob, is always a great help and with no pressure. His professional and soft approch is why I keep returning and requesting that he and only he, assist me. Keep up the great work Bob!!

We purchased leather motion sofas several years ago. Realized about 6 months ago they were getting discolored. Stopped by the store 4 days ago when we were in the area to ask about warranty only to find out our warranty had expired THREE days earlier. Instead of being helpful and trying to find a solution, we got an "oh, well, you should've said something earlier." Very disappointing.

Melissa Was Great! We will be back to get more furniture from Ashley for sure. Thanks

Brendon did a terrific job of placing my order and getting a better price than I expected.

Catherine was a skillful helpful sales person

Jermaine was very helpful and knowledgeable at the Scottsdale north location yesterday for my family's needs. Overall it was a gratifying experience and we are fully recommending Jermaine to anyone in the area.

NEVER use ashley.com! I had a very bad experience with the online platform. I went to the store to purchase my item and it was a piece of cake.

We had a great experience! Jay was very helpful and patient with us. Thank you!

When I placed my order in store they told me it would be received mid to late November. That time came and went without any word from Ashley home store. When I did inquiring they told me it’s been changed to December 9. When I contacted them today to find out what time my delivery would show up I was told it’s been delayed till January 22. I understand delays, but Ashley HomeStore made no attempt to inform me of any delays of any new scheduled delivery dates. They are horrible at communicating with their customers. I will never shop there again

Staff was helpful and friendly the twice we were there over the holiday weekend. It was crowded but people were always around if you had a question. We bought dining room table barstools and a hutch at great price. We are very happy with the service

Jesse excellent. Good sale pricees.

We found a table that fits our space great and unfortunately our delivery experience was less than ideal. Our address was provided accurately and twice they attempted to deliver it to the incorrect address. After the second unsuccessful delivery, we had to follow up several times and one representative confirmed a delivery for the following day. The table still did not arrive as promised and we finally received delivery two days later. Given all the delivery issues we asked on several occasions for our delivery fees to be refunded. No one would confirm the refunds and the follow up was terrible. This would normally be a 1 star experience but since we like the product a 2 star felt more appropriate. It’s very unfortunate that the ease of the upfront process was brought down by the warehouse issues. Hopefully we hear back from someone soon!

Bob was helpful and informative but not over powering

Sales associate was very knowledgeable and knew exactly what we were looking for. Great job.

I have been on the line with this company for over an hour & still have no resolution. I ordered a bed about a year ago, called to complain about the integrity of the bed within 5 MONTHS!! and purchased the extended warranty! The bed is in horrible condition, warranty does nothing because they are are saying it is a manufacturing defect but Ashley is putting me through so much to get this bed replaced. They have been giving me the run around, I have spoken with over 6 employees with morning and no one can give me an answer. I just want my bed replaced! I would not, ABSOLUTELY NOT purchase the warranty- it does nothing and Ashley has been unhelpful in finding a resolution for me stating it has been 5 months since I followed up about the fabric issues so they refuse to further help me! I have never been more disappointed in a furniture buying experience. I will be telling all my friends and family about this. RUN!

This is the worst furniture store I’ve been in my entire life. I do want to be clear though my salesman Cory was awesome. Everything after Cory was horrible including the general manager the delivery the quality my stuff wasn’t put together correctly it was broken and they’re not willing to help in any sort away they still want me to pay full price and they’re taking weeks to even try to help me and won’t return my calls I do not recommend this Ashley furniture to anybody!!!

The Ashley store had so many quality items and a GREAT sale! Our sales associate, Melissa Negrete was fantastic, helpful and so easy to work with!

The buying experience was fine.. However, I was not told that some assembly would be required for 3 tables, or that some of the items would be delivered by a third party and I expected a 4-6 week delay for a couple items but NOT 4 months.

Janice always takes great care of us every time we go see her!

Excellent customer service by Jesse Dixon.

The experience in store was fine, however we have been waiting months for a bed when it was told to us that it’d be delivered within 6-8 weeks. It has been since July, still nothing. Attempts to contact the store have failed each time. Being a medical student I do not have the time to drive 30 minutes to speak to someone about this. It has been a huge inconvenience.

I had a great experience with Jessie. I live in the midwest - was trying to furnish our second home during the covid/supply chain bottle neck. I was exploring thro Ethan Allen and some other interior designers. Chances of getting what we wanted looked pretty slim in a limited time-frame. Thanks to some of the reviews in google, contacted Jessie before I left to Arizona. After entering the store, I was exploring the store while Jessie was busy with another customer. I was not impressed with the body language of the many sales persons I came across, I had a feeling that I wouldn't buy anything in the store. Everything changed after meeting with Jessie. He apologized and was very welcoming, had some idea of what I wanted, ended up buying everything we wanted for a three bedroom, living room and dining room furniture in under two hours. He had great suggestions, was able to give me good discount because I bought mattresses in the store. Jessie and his manager, did incredible work and was able to deliver the furniture in 5 days. Nothing but 5 stars. Highly recommend Jessie in this store. Look no where else. Energetic and dynamic, had a great experience.

This the worst store they lie to you to get your money than you wait months and months on your stuff its a very poor decision I made to go here go at your own risk, don't listen to the lies they are very good at it.

Saleswomen was terrific and I’m pleased with my purchase

Old stuffy design of furniture.. only prices kept with time.

Very nice and thoughtful people.

Went in to look at sofas and completely got a bait.and switch salesman...never again

I had a very candid and easy experience with Corey. He helped me with all of my questions and showed me around the store. I was very happy with the discounts he provided and how he went out of his way to make sure I spent the amount of money within my budget. Never once did I feel unimportant or like I was being tolerated as with some of my experiences at other furniture stores. Thanks Corey.

Pretty good experience. Salesman was nice and informative. Only gripe was the delay in two of our purchases being delivered due to being out of stock. Other than that, I can't really complain. Got a great deal on items during their Labor Day Weekend sale. Hard to beat 50% off on furniture.

This has been by far the worst buying experience I have ever had. I purchased a bed frame, foundation, and mattress on 9/4. The following day, I was informed the mattress was delayed while the rest was not. At that point, I was able to find a different bed at a different store. When I returned to update my order, I was informed the mattress wasn't actually delayed. They gave me a discount for the inconvenience and I was satisfied. Fast forward a week, it's delayed again. Then delayed again the week it was supposed to deliver. At this point I decided to request a partial delivery for the mattress, foundation, and a cheap frame so I could at least have a bed. Their customer service made it seem like asking for a partial delivery was like asking for a kidney. I will definitely not be buying from Ashely ever again.

Phone care after the fact was very poor. Waited online for 1.5 hours - only to be told I needed to return to store to have situation resolved.

Out of all the Ashley Stores I bought furniture from in Arizona this is the worst store ever! If I could give it zero stars I would,except I have to give it one star so that it posts the comment. They have poor communication among the employees and when they make a mistake they blame it on management. I’m not going to sit here and rant and rave about how awful they are because not everyone’s experience will be like mine but if you have an option to shop at another location I highly recommend you do. I never received my delivery on time they blamed it on the computer stating that my order went to the next person in line and they wanted to make me wait 2 more months for my furniture which I would have waited a total of 4months. They definitely have poor customer service and management needs to be re-evaluated and organized if they are really at fault for this mistake.

Problem with furniture, no one calls back. Sent email, called, still nothing. Never buy here. Horrible service, no one cares

Still have yet to receive multiple pieces from our order from 3 months ago. These are not large pieces, but a few lamps and a rug. Our salesperson is not returning calls, and the store manager has blown us off. To top it all off, the $3000 sofa we ordered and received is already falling apart after less than 2 months, and the warranty dept will not reply to emails. This store is a joke, I would suggest that you avoid it like the plague, you would be better off ordering your furniture from the Dollar Store

Great shopping with helpful but non-pushy staff.

Our Sales Rep (Cory) was amazing. He gave us time to look around without any pressure and checked in at the right time to see how we were doing. We purchased a living room set and were thrilled with the price and service Cory provided. We also had a great delivery experience. Unfortunately, we didn't get the names of the two delivery guys but they were amazing!! They called to see if we were open to an earlier delivery time because their first customer wasn't ready. The guys worked quickly to move our new furniture in and got everything set up just the way we wanted. They were friendly and professional. Overall great experience. Thank you Ashley Home Store!!

Sales staff were very friendly & knowledgeable.

Audrey was very nice. The store has so much furniture it is a bit overwhelming, but there is a lot of nice options.

1. Even though they have things in stock, they claim that we can’t take them home directly because the owner of the Ashley is coming tomorrow and we need the store look good. “We can ship them to you” And then they add $60 shipping fee to the bill WITHOUT notifying us. 2. A wall decor has a price tag “original $49 now $9”. When checked out, they said it has the wrong tag. And charge us $25. 3. When we noticed those issues on the bill, we went back to store probably in half an hour. They refused to return or refund because everything was in clearance. The manager is nice who in the end approved the return after a long negotiation. (Very likely the “owner of Ashley” is coming tomorrow and they don’t want to make a mess) But the whole shopping experience wasn’t good. #1 and #2 issues listed above are like business fraud to us. Don’t you think so? Examine the receipt carefully. Be careful.

Bruce was really great. He was friendly, helpful and professional. He let us have our space and answered all of our questions. The low pressure but very helpful approach was very welcomed.

Shop elsewhere. Two stars instead of one ONLY because of the nice sales staff, specifically Melissa that helped us to find the perfect furniture for our new apartment. The rest of this review is due to experiences after our purchase. We had a scheduled delivery date of August 5th. The delivery crew went to the wrong address (which was not the address on our printed invoice), never contacted us that they had arrived (albeit to the wrong home), and then proceeded to leave - stating the unit was vacant. The only call we received was after the crew departed, telling us we would need to reschedule the delivery in 48 hours. After talking to three different customer service reps at delivery dispatch, we were told they could get the couch to us the morning of August 6th. The morning passed, and when we called for an update we were told it was never scheduled for delivery that day. We would now have to wait until August 10th. There was no accountability. They couldn't tell me who specifically told me about the August 6 date, or why it was said, and they had "no clue" why the delivery crew went to the wrong address. This is a long way of saying, go to a store that follows through on the services you pay for, and doesn't outright lie to customers.

With as many furniture stores as there are, why shop where people are rude? Cancelled an order for a delivery that was for 4 months in the future. Salesman was extremely rude & condescending. Tried to offer me additional money off to prevent me from cancelling while at the same time being insanely rude! Like I would ever continue business after being treated the way I was… and why not give people the lowest price the first time around? A message to Ashley Salesman Don: You never know what people are going through. We had a medical emergency that is going to cost us thousands in medical bills… so that’s why a couch suddenly became not so important. Priorities.

I had to request a refund after they delayed my furniture 3 times. I talked to 6 people. I assume this happens regularly cause no one apologized and told me “This is just what happens unfortunately.” However they had no problem keeping my money for 3 months. My Mom told me not to go with them cause the same thing had happened to her but I didn’t listen. I understand delays but feel I was lied to and they made no attempt to make it right until I went in and requested a refund.

Bob at the Scottsdale AZ store was great. Just placed my order for a sectional yesterday and expected to receive within 6 weeks. I've seen comments on a few posts that some have been waiting 4 months for this sectional. Let's hope that's not gonna be the case here! Thanks Bob!!

The in store experience was good, however we bought our sectional couch back on April 18th. We were told it was backordered a couple weeks, which we understood and were patient. It still didn't come and got back ordered even further out. Today is July 29th, the day our furniture set was finally going to get delivered. My wife and I took the day off for the delivery and spent the day waiting for them to arrive. After being fed up we called and didn't get anywhere over the phone through their complicated phone system. We chatted with someone online and to our surprise, the delivery date was changed to be an additional 6 weeks out from today. We've been waiting for 13 weeks already and now we're suppose to wait for a 19 week total, if that because costumer service emphasized that the date is subject to change and can't guarantee anything. We loved the selection they had in store but if Ashleys is back ordering costumers' orders 19+ weeks without notice, then I highly recommend avoiding this store. We've found we have better experiences working with smaller furniture stores. It's apparent that Ashleys doesn't care about inconveniencing customers to no end, and only care about making sales instead of focusing on providing good customer service once you leave the store.

Go see Jermaine and he will take great care of you and give you a great price

I would have given 5 stars, our furniture is amazing. The service and delivery delays have been a nightmare. We ordered all top of the line furniture to furnish an entire house. We ordered two months in advance and it has taken 4 months to get all of our furniture. I get covid delays but this has been ridiculous.

We went to browse for furniture for our new home and walked out with several pieces that we just love that we got at an amazing deal! Melissa, our salesperson, was very helpful and didn't hound us to buy but made sure to find us on occasion to check-in. I would recommend going here for to look for furniture!

The salesman was very kind the first time I came in. I had looked for a new recliner and found one of two which I liked. He said that he could work out some deal with the pricing and I came back about 3 and 1/2 Weeks later which is today. I noticed that the price has had gone up between 2:00 and $300 per recliner. I asked him for the same price on the one that I liked and he said he couldn't do anything it was $300 more. I find that very disgusting when dealing with furniture because I was in the furniture business for 30 years before I retired.

Very arrogant staff. They don’t care customers if they ask for any discount and they completely ignore you. Was having a very bad experience during my recent visit and we came out without purchasing anything after spending couple of hours. If you want better prices and respect ,please avoid this store.

Worked with Bob! Awesome experience, Bob was very professional and knowledgeable!

Bought a bedroom set and was told we would have it in 6 weeks. 5 wks later they told us it was discontinued. Offered to send us an email with some stuff they had in stock. Never did. Then when called in and speaking to salesman Bob my girlfriend was treated very rudely. We will never buy from these people again.

I thought I had a good sales associate. Turns out I just had worse than your average car salesman. He lied to me and sold me on the couch saying I would have it by June 10th as all the pieces are in stock. I was also told the pieces would arrive asap whether all together or separate. NOW it has been 2 months of sitting on the floor and I just had to call them to find out my couch won't be here next week as it's already been delayed twice. SO NOW it will be here in "another month". BS!!!!!! I was sold on the couch due to it being in stock and the pieces coming as soon as they can and was completely lied to!!! I'm in sales so I get the grind, but I NEVER lie to the people I talk to to get a sale... like cmon. I will never purchase from this store AGAIN!! and I will never ever tell anyone to purchase from this store. Thanks for nothing. (the customer service rep helping me is very kind and I appreciate whoever they are)

Ashley Furniture in Scottsdale provided excellent customer service. This quality sleeper sofa is super comfortable and the color is the exactly what i wanted. The gray color is trendy and the sale fit my wallet. Sofa was delivered in only two weeks by very nice delivery men. Thanks Ashley Furniture!!

Sales associate Steve was awesome! He listened to both my mother's and my needs and desires, let us take our time to shop while keeping himself available to answer every question we had. Professional and polite. The only negative I would say is that it's not a easy place to negotiate a wheel chair, therefore I'm giving it a 4. Would recommend asking for Steve if you do go.

My girlfriend and I bought a lovely couch from Victor. Couple grand spent with the promise it will be fulfilled July 3rd. Victor said he’d be checking to see if it can get to us sooner. Excellent service we thought. Called today to find out the couch is “maybe discontinued” or at the very least “the left piece isn’t available until July 30th”….. “that 30 people are ahead of us for same couch” ….what does that mean? Idk because I called a few times and was told Victor would call back. Do I drive there and get refund? Do they give me whatever couch I want that they can actually fulfill for the same price? What are you going to do Ashley to make my experience less of a nightmare? Ladies and gentleman please standby …. I’ll update this terrible review when it gets straightened out. Update: talked to Victor. Said it’s still a go for July 4th delivery. Essentially to disregard what the “call center” said. Once again please standby 2nd update: made sure I let victor know that if only half a couch got delivered I would not accept delivery and he said “as you shouldn’t” to not worry, but I worried and called to find out their policy on full refund and was told I would have to cancel a full 24 hours before delivery. So how would I know if only half a couch came? Like our dining room table and chairs. The table came then 3 months later the chairs. It ain’t happening again so I’m just gonna drive there to get a refund and buy elsewhere. I’d be furious if it happens again and won’t chance it.

Store is awfull for staying committed to there customers they will tell you one thing nd not be sure or just down right lie nd and waist your time due to covid they are not moving anything in there warehouses or not manufacturing them and will make you wait months to received what you paid for The managers are pushing there sells staff to be overbearing and not let them be comfortable to make sells based on what customers want so if a worker is desperately trying to sell its cause there managers are trash.

They will tell you they have the couch in stock make you wait then tell you is on hold that they don't have it in there warehouse nd make you wait 2 months nd still not receive the couch nd if you pay with cash they are gonna make you wait they never answers there phones unless you are looking to buy something so if your a customer just know your gonna have to go through customer service to be helped then the customers service isn't gonna be able to help you nd the store won't answer not even for there costumer sevice calling there store people running the store are jokes and seem like they put alot of pressure on there sells men and woman to sell

Furniture was broken when delivered. Now I am waiting for the replacement. :(

Well, the warehouse staff was very good. But I was told what a great price for my recliner was given. my mistake after the fact checked on line and could have bought the same chair for less. The Recliner I received is a older model and the controller is not up to date it works but I thought I was getting a new model. Probably why they pushed paying for the warranty plan..Oh well live and learn...

Our salesman, Victor, was amazing! He was knowledgeable & friendly. He was going to leave for the day but greeted us at the door and happily stayed and helped us with our choices.

We had such a wonderful experience yesterday! We purchased a bed and patio furniture. Our sales associate was Tamana and she was so helpful and friendly!! We will definitely come back and look for her again!!

Jesse was fantastic!

We walked in and were greeted by Bob at the Scottsdale and 101 location. There was a 50% off sale as well. Bob was tremendous and very knowledgeable. It was so nice to receive the white glove service that we did in a world of digital shopping it so hard to find information from an actual person who strives to help the customer. Great experience! The 50% off helps but the service is worth more!

Rick is awesome!! I believe he is the store manager. His customer service is exceptional. He said “life is too short to be unhappy” then he issued my refund.

Buyer beware. This place is a joke! They will tell you anything and everything to get your business. If you choose to do business with them, do not get the warranty. Took them three months to finally come out, once they did I had to argue my case. Tech was not going to perform the work because there was no stain. I honestly said, " do you think I would let a red wine stain sit for three months?"

Very accommodating Professional

Ashley Furniture stores overall are probably 3 or 4 star establishments, but I had a great experience at the store on Mayo Blvd. Cory greeted me at the door and was very polite, helpful, and not pushy at all. He was easy to chat with and pointed me to what I was looking for right away. He worked to get me the best deal and out the door quickly which is exactly what I wanted. Will definitely return to this location next time I need furniture.

Great Experience! Debby was friendly and knowledgeable, and was able to show us exactly what we were looking for! Bought a fabulous recliner set, and we were probably in the store for a total o 20 minutes!

Bernadette is an incredible salesperson. She worked very hard to help us get the furniture we wanted. I would recommend her and Ashley HomeStore to everyone.

My first purchase was fine, only had to have one of the items repaired which the repair guy came and left quick only didn't like that he didn't keep his mask on and I heard him coughing. 😳 Then I stopped by and happened to see a sectional I liked. I wasn't planning on buying anything but did. The delivery was delayed which I knew before I continued my purchase and when it was delivered the delivery guy noticed the sofa wouldn't fit in my new home. So he suggested I decline it and get the loveseat instead. Kudos to all of the delivery people they were absolutely amazing, kind and professional. The customer service rep called me and said they would email the store and someone would call. Well instead of a call I got a text about a new delivery date. I was like ok maybe the store/salesman got busy and forgot to call. 2nd delivery attempt the delivery guy came and to see where it would go and noticed it wasn't going to fit. Again the delivery team was professional and nice and said they would decline the item. I was contacted again by customer service and said the store would call, well once again no one from the store called, texted or emailed me anything. I got another text about the delivery. So I called customer service to see what they were delivering and this time I encountered a rude representative. I even tried to call the sales guy Cory who was off that day so he couldn't confirm anything. The delivery people came again with the sofa I stead of the loveseat. They were again nice and professional. They said they would notify customer service who called again and this time the representative was super nice said she would email the store and all of the managers and I should get a call. Nope, nothing from the store. Again I got another delivery date and time which again I was hopeful that it would now be correct and once again they delivered the sofa, I declined it again. They said they would call customer service, they were super nice and professional. I waited for the store to open and call and spoke with Daphne who put me on hold and abruptly answered with give me your name and number and I'll call you back. I'm like whoa, okay politely gave her my info. Then called Cory who apologized for the mistake and for her being so rude. He said he would get it fixed and call me back. Then here comes Daphne calling me back saying she couldn't pronounce my name when I spelled it out to her and instead of just saying sorry I didn't catch your name. Again being rude and interrupting me as if I'm interrupting her free time or lunch time when they just opened. So I was like hey I just spoke with Cory did he speak to you, she then looked up my order by my phone number and told me she can cancel the sofa and asked what I wanted to do I'm like are you serious? Do you not see any notes? I politely asked if my sectional didn't come with a loveseat and she said yes armless. Why would I want an armless loveseat. I asked to just cancel my whole order and pick up the partial sectional. She said I signed for it so it's mine. So then I decided to go to the store in traffic 30 minutes away. So I asked to speak with a manager since Cory was on lunch and never called me back and this was yesterday still no call nothing from the store. I had another sales guy figure it out and they claimed I had to wait till tomorrow for the truck not to show the sofa no longer on the truck. We'll todays a new day and nothing as of yet. I even told the manager about how they needed to call customers with these issues especially after someone like me getting the wrong items on multiple occasions and how rude Daphne was and he just brushed me off. I say this, if you see anything missing or damaged refuse the entire order and DONT SIGN ANYTHING. As you will not get a refund and may not get the correct order. Hopefully I hear from them by the end of the week or I'm heading to BBB.

Helpful staff. All 327 of them

I was disappointed back in February by the limited selection of sectionals at Ashley and the initial 6 week lead time to receive my sectional once I purchased it. I am even more disappointed now after I checked on the status of my delivery this week, 6 weeks later, and was told that Ashley can't even give me a delivery date anymore I'm so tired of everyone thinking they can blame poor customer service on COVID. The new universal excuse for everything.

(Translated by Google) Good furniture, good deal (Original) Buenos muebles, buen trato

Ive purchased multiple bed sets, and living room sets from this location. Everytime i enter I am greeted by friendly staff who are always willing to help. The sales agents have never been pushy and very informative. They are always willing to negotiate even with sale prices. Everytime i have walked out i have been 100 percent happy with my purchase and feel like i received a great deal. I will continue to come back because they make it easy .

Great selection of that for which we were looking (recliner sofa). Smooth transaction. Store staff were not constantly at one's heels. Nice interchange with store manager that got another 5% off the price. Lady staff member who wrote the purchase and arranged delivery was knowledgeable and very cordial. A quite good experience.

WISH I DIDNT EVEN HAVE TO GIVE ONE STAR. ABSOLUTELY TERRIBLE SERVICE AND DELAY AFTER DELAY. NO ONE CALLS ME BACK, EXTREMELY DIFFICULT AND LONG WAIT TO EVEN GET SOMEONE ON THE PHONE TO TELL ME MY COUCH HAS YET ANOTHER DELAY ( 4TH DELAY) BEEN WITHOUT A COUCH FOR MY FAMILY FOR 3 MONTHS NOW AND WAS PROMISED THIS COUCH WITHIN 2 WEEKS OF PURCHASE. THEY ARE LIARS AND THEY DONT CARE ABOUT THE CUSTOMERS. I WILL BE GOING TO THEIR LOCATION TOMORROW TO GET MY FULL $3,000 THAT I PAID!

Bob was very friendly and great in helping us find the furniture we were looking for with no pressure. An added bonus was that the pieces are in stock!

DON'T BUY... from Ashley HomeStore. Bought 2-16-2021...Said the item we wanted was in stock, then we find out it will be 10 days before it in stock. Then 4 weeks and now they say April 14th. I'm thinking of canceling the order now as I just got off the phone with them. Their sales tactics are not honest.

Politely, Friendly and willingness to help. Easy to do business with them. Milo was the sales rep. to help and getting the best deal. Ask for him if go to Ashley Home Store.

Horrible worst experience ever. Let's start with I specifically stated I needed a bed for a specific date they sold me a bed and mattress. They are really heavy on steering you towards their financing as just paying for your furniture is not welcome. Ok someone called to let me know they didn't have the mattress in stock and it wouldn't be in stock until the EOM. By the way the person who schedules delivery was rude as heck when I asked her was there a comparable mattress in stock she said that's not my job. Ok, fine I thought she had the inventory in front of her to give options at least that's what most do but I guess not. So I was told to go to the store to reselect and was informed they actually do not have any mattresses unless I wanted to give them more money. Ha! I'm sure..I requested a refund where the first thing she said was didn't you finance I told her no so I guess she was going to stall on that also. So I got the same mattress from AMAZON cheaper and still before they brought the bed and my refund didn't post until 5 days later. They have an attitude of we have your money now F you. TLDR; go somewhere else.

I don't know how this store can get so many good reviews. We purchased a leather couch last year around Thanksgiving and we were told that we would have it around Christmas. No show. Then they told us Mid-Jan, then late Jan, then mid Feb then we finally got it today Feb 25th..... OK. Everything was fine. After the delivery guy left. One of the recliners decided to stop working. I called the customer service. Now we have to wait until Mar 9th for the technician to come out to fix it. BRAND New couch..... Yikes... The sales person who we purchased from is JUST HORRIBLE. After we made the purchase, her attitude changed 180. We were basically told to F off when we were trying to check on the delivery date. what can I say!!!!

Stay away. Liars and cheats. Took my money and had to escalate to the corporate office. They only care about their commission. Delivery was horrible and treated horribly. No one at store returned my calls .

Don't buy from Ashley Homestore. Their service is slow, even considering delays related to Covid-19. Their customer services is terrible. The had no sympathy or concern when I told them of my dissatisfaction with the my unhappiness with their products. Their help is also extremely rude.

We received a dresser that was delivered broken in November and have called them several times. It’s Now February and we still have no replacement!!! Very disappointing 😞

First, the salesperson ordered the wrong table, which I went to the warehouse to pickup (supposedly very close to the Scottsdale store, which it was not). I told the salesperson that he ordered the wrong table. He said it would be 6 weeks. After 6 weeks, I called to see about my table and it had not been ordered. They scrambled around and found one. At this point, I had to go back to the warehouse to exchange. When I got it home, there was a gap in the door frame. THERE ARE NO RETURNS. My entire experience was terrible. The only redeeming feature was the great staff at the warehouse.

Garbage salesmen who won't call back and honor price matching

Not satisfied with conduct of store.. not only did they not have my bedroom set available and waited a month for delivery they failed to contact me before the day of delivery to notify me that it will be an additional three weeks before I can get my items...and who knows if that will even happen by the sounds of customer service person THAT I HAD TO CONTACT they are not showing most of items in stock.

Just went in to look at couches Patrick was pushy and insisted we get put into the system even tho I repeatedly said we didn't want to we were just looking he tried to bs us on sales and that he was giving us a "free" sofa but the cost of one was gonna be $2.000 and the 2nd would be "free" even tho it was priced at only $800 for one and the whole set was $2.000 and the sale was have off he was trying way to hard to make a sale he made us feel uncomfortable and we were so annoyed most likely will just go to mor furniture for less already have a sectional from mor and is still in great condition..patrick u wont make a sale being annoying and pushy and reading the reviews glad I made up my mind to not purchase from this store

Really bad , they don’t have return or exchange policy

Plenty of nice stuff in stock good prices. Little tough dealing with some of the customer service people

Martha went above and beyond for me, I was so happy with the process and she was very patient with me! You are so lucky to have her! Update 4 months later... I was delivered only one piece of my power recliner sectional, my first big purchase as a new homeowner, a few weeks after I was promised 3/3 pieces of the sectional. I then waited 2 months for the next pieces, was delivered only one of the two expected pieces. Then the delivery men explained to me that the piece had been damaged in shipping, so I could take the chase lounge torn now and they would have a repair person take care of it under my warranty I had purchased. I took the torn piece because I wanted anything I could get of my couch after I paid $1900 up front! I then wait for a call for repair, never received a call after calling 4x and waiting on hold over 30 min. Next, my first piece stopped working all together- the motor must have had a problem because it was stuck open. Finally, I go to the store to get it all returned after waiting 4 months, and they no show me for my return pick up!!! I’m thinking, am I getting punked? Everything that could go wrong did. I had that curse of a coach picked up finally and guess what!? 5 days later my card was never refunded! So I went back today only to receive the standard horrendous customer service from a woman who yelled at me about not talking to her when I was waiting for her to finish on her computer! I shopped the Scottsdale store and I couldn’t be more embarrassed in Ashley Furniture. I’m a realtor, and if I acted this way, I wouldn’t have a license...

This is one furniture store that treats all of their customers as though they were part of the family. I truly look forward to going into that store all of the salespeople no matter whether or not they have dealt with you in the past always greet you with a hello or how are you. Bernadette was my salesperson today she was just amazing. Such a kind, patient and knowledgeable salesperson it was truly a pleasure doing business with her today. I look forward coming back to the store in the future as I've done in the past for many items. Feel reassured that if you ever have a problem with anything you purchase at Ashley furniture they will make it right. Al's the store manager he is just incredibly kind with all of his employees he is also the same way with the customers. Just stop in or get online go ahead feel confident in this decision make your purchase today.

If I could leave a zero, I would. The customer service post purchase is absolutely awful. We purchased an expensive electric rocker recliner just over 2 years ago. Almost at the 2 year mark, the cord malfunctioned and stopped working. In fact it started overheating. We contacted the store and it has almost been a month and it has still not been addressed. They keep telling us someone will get back to us and no one ever does. We even spent money initially on an extended warranty that would cover accidents as we have 3 small children. I regret giving this company our money when they clearly don't care about their customers post purchase. This is one of the worst customer service experiences I have experienced in a long time.

Very enjoyable experience Bernadette was my contact and sales rep. She did a great job matched a very competitive price and somewhere else that is set up and ready to go.

I’ve been there three times now that will be the last. They never have anything in stock! I know they don’t make their own furniture nobody makes anything they sell anymore but still what a pain in the butt!

Friendly staff and big store.

Lots of furniture

Friendly sales person

Worst experience ever. I Cancelled my order via phone as they told me I can do that over phone and did not received my refund. When I called them to get details about my refund they will tell me difft excuses everytime. We have sent the request to corporate office. After 1 month followup they told me come to store to get my money back. So I have to drive all the to get my refund.

They took forever (3 months to deliver my furniture)