Ashley Store Prescott, AZ

I recently made purchases from Ashley in Prescott. I had a issue with shipping date. I went into the Prescott store upset about the issue & spoke with Kayla, whom I believe was the sales manager who handled the issue with kindnAZ. & a smile. She addressed my grievance promptly & to my satisfaction. Because of the way it was handled I can recommend Ashley to those looking for quality furniture. Thank you Kayla for making things right! Jeffrey Bunch Prescott, Az.

Sam was amazingly helpful and very patient. He took the time to show us options for different furniture pieces we were interested in. Sam reviewed our order throughly and scheduled delivery quickly! Would definitely give Sam 5+ stars!

Tommy was wonderful to work with. We had been shopping around at several different furniture stores, and he was ultimately the reason we decided to go with Ashley Homestore. He was helpful, knowledgeable, and made the whole process easy without being pushy. The sales manager was great as well and made sure everything went smoothly. Overall it was a great experience and we’re really happy with our purchase.

Purchased 2 dressers... first one came broken. Had to wait 2 days for next delivery .. super inconsiderate. Then one of their delivery drivers the next day after delivery tries to hit up my phone and hit on my wife.. saying hes driving by our house.. DO NOT DO BUSINESS WITH THIS COMPANY. They hire without background checks creepy people in your home .. it IS NOT white glove delivery. Police report filed, my wife doesn't feel safe in her own home now. See u in court

Do not waste your time with this place! The woman at the front was so pushy and aweful I told her my budget and she still kept pushing and wanted to drag me around the store to look at all these other bedrooms when I had what I wanted picked out! All she was after was her commission! The bed she sold me was missing parts and the mattress cover she convinced me to get didn't even come with the mattress it's been a week and I still don't have the cover! Never again will I buy from this lousy institution!

I am giving a 5 star review because of Sean, my salesman, at the Prescott store & Jeremiah, the delivery & install technician. What bothered us is that Ashley obviously overbooked their delivery team. As the last delivery they arrived at 6 & didn’t leave until almost 9 having to assemble furniture in near darkness after a full day of deliveries. Not acceptable. It’s also impossible to call the Prescott store & talk to a human.

Poor service waited 5 hours for delivery. To reciever broke. Products. This company cares nothing about your time. I had to cause a serious issue for them to even attempt to make shit right.

Probably the most over priced and cheapest quality furniture on the market! They over price their own product and then have a crazy sale and make you think you're saving money! Google it people! They've literally been sued for doing the same thing over and over!... When the salesman comes back to you after you asked for a better deal, they're going to show you an amazing price and OMG they "Included the protection for free"! NOPE, all they did was ask the manager if they could price match literally any other furniture store in AZ that sells Ashley because EVERYONE but Ashley Stores sell it way cheaper! At the end of the day, not only is their product absolute garbage and customer service doesn't care for you at ALL! Just go to American Furniture Warehouse, Del Sol, Mega furniture, HELL Walmart.com! And you'll find it way cheaper with delivery and with and without "protection", which at the end of the day is a scam. There isn't a single "protection" you can Google that has more than a 1.5 star review!

Best experienced I have had buying furniture.

We came in to look at a couple bar stools...they didn't have them in stock, but our salesman, Mathew was more than helpful and professional! He showed us the perfect pair of stools on the company warehouse website and the ordering was fast, efficient and painless! He didn't make us feel pressured! He was friendly, professional and kind! We highly recommend Ashely Furniture and if you get the chance to work with Mathew, he will not disappoint!

Outstanding customer service 👏

Walked around and no one once approached asking or welcoming us in. We were looking to get new furniture for our new home and disappointed in the lack of personnel offering assistance

Horrible… guy was pushy and didn’t listen to what we wanted. We wanted microsuede and he was showing us material and leather and said we don’t have pleather ma’am. Not personable at all. Did not get his name, but he had a bulging red eyeball vein and big white hat and older man. We liked the first set he showed us, and most likely would have purchased it. We drove out from the Verde Valley. Will not be back. Very disappointing…

Great friendly staff let me take my time looking around.

Both my husband and I are extremely happy with our purchase of three electric recliners. Breen was very professional and told us everything we wanted to know about the the love seats. It was very important to us to buy something that was durable because we have a small dog. The extended warranty plan is a wonderful addition to our purchase. The delivery process was excellent, the link they sent me let me know exactly where they were and when they would arrive. Luis and his partner were very professional and made sure everything was working properly and picked up everything before they left. I give Ashley the highest rating for their performance

Great staff assistance and professionalism. I found exactly what I wanted. The store is also well displayed and beautiful. Would have rated 5 stars except for the fact that I have to wait SIXTEEN days for my bed to be delivered! Apparently a big company like Ashley can only drive up to Flagstaff once every 2 weeks.

Very Satisfied and excited to receive my end tables. Sales person Breen is excellent.

Shawn was friendly and helpful with my purchase. I would recommend Ashley furniture to my neighbors and friends

Kim Owens was the salesperson that helped us with our area rug purchase. She was very kind and answered all our questions, not pushy in any way. We look forward to enjoying our new rug.

Matt was very attentive and helpful with me and my son when buying my queen mattress..thank you!

The salesperson Sam was very nice, very helpful. He wasn't pushy, he explained everything in detail so that we understood. He's a really good\n Salesperson.

Have had great experiences with Ashley Furniture and couldn't be happier with our purchases in 2019 and 2026.

Great help in getting just what I needed.

Both salespeople were fabulous! Bummed that I was originally told free delivery then charged. And I am not able to see if I paid for a 3 or 5 year protection plan.

Very helpful, store had well set out selection to choose from and arranged delivery in a few days.

Sam I Am was the best! Really took care of us!

I purchased a dining room table with chairs and a bench. It was a very easy transaction and was delivered within a week.

Incredible customer service experience after the sale. Michael the GM and Cayla the Sales Manager stepped up when we had a problem, and solved it quickly. Ask for them when you go in! Thank you both for going the extra mile.

Breen was a great person to deal with and a professional sales person. I would certainly recommend him to anyone needing furniture Thank you Breen.

Thank you Matt Brown for your expert help and purchase of our new living room furniture! We look forward to working with you again some time! Larry and Jeannie

Great customer service, Great selection, thank you for taking care of us.

Great experience and excellent customer service.

Friendly, helpful service. However, Ashley's should give up or replace the card as it doesn't work. Had to use another card.

Excellent service, we got a sales guy. Do not remember his name very professional and helped us get a killer deal.

We had the absolute best experience with Dawna. She was very patient and helpful with my uncle as we furnished his senior living apartment. I highly recommend her.

Michael was terrific. He worked with us to get the furniture we wanted at a good price.

We had a great salesman at Ashley. Pointed us where to find what we were looking for. Then without pressuring us he sold us on a new matress because of a special they had. Delivery went well and we are very happy.

Salesman was great! My sofa is great! The guys who delivered it were awesome! I will shop Ashley for my future furniture needs!

Kayla is the best.

What a miserable experience. Ordered a tv stand before Christmas and the wrong unit was delivered. Called customer service and got a run around and they even tried to charge me more. I went to the store in person. The gentleman I spoke with fixed the order and scheduled another delivery date. That date was today over a month after walking into Ashley, and no delivery. I called customer service and was told the order was canceled on the 27th. By who? What a complete waste of time

Excellent experience highly recommend

I was very pleased with my experience at Ashley’s. My Salesperson Heather was great—personable, patient and knowledgeable. I’m very happy I went to Ashley’s for my mattress purchase.

I came in looking for birthday couches for my mother. That is when we met Samuel Ayala he was very professional, understood what we were looking for. He was not pushy at all, he was very pleasant to work with. I ended up leaving that day but came back 4 days later to make a purchase with him. Samuel made our buying experience smooth, hassle free. We will definitely be back for future purchases.

I had to cancel my order. They were very inflexible on delivery & setup. They would not adjust delivery window as it was “setup by the computer” and there were no options for human help on the problem. Never again!

Ricardo outstanding and his 2 guys.

There was excellent communication from the driver for arrival time. My son-in-law had to be here for the unpacking because my wife had a serious accident. He said both men were very efficient, hard-working and felt that they did a great job. I am just now getting around to see the furniture and I don’t see any issues.

Treated with respect and care. Our sales person was very knowledgeable and patient. Very good customer experience.

Cayla went over and beyond, she was delightful

Our salesman, Breen, was extremely helpful. He gave us recommendations based on what we said we were looking for and didn't even mind when I changed my mind about the chair. He also did his best to get us the best deal he was able to.

Friendly staff and knowledgeable. Knew exactly what I was looking for and made everything easy.

Mathew was very knowledgeable, knew his inventory, good to work with. Give him a raise.

Cayla H provides great advice and insight on my lazy boy chair. Reviewed all options.

Very helpfull and thoughtful professional

When I first bought my couches about 6 months, I was promised a $400:00 gift card Which I never received. I phoned 3 times and went back in 2 times. Still never received. On top of that I bought the extra warranty. About 2-3 months ago, the usb Plugins didn’t work. Called Ashley’s to report it. They gave me their 3rd party warranty office. Was placed on hold forever. It took a month to get someone to come out. He inspected the couch and said that the usb/recline button needed to be replaced. I was under the impression that he would come back and replace. Oh nooooo…. I received the merchandise deliver over a month later . I guess they expect me to install. Not happening. So now I have to try again and get ahold of warranty company. About ready to go BBB.

Dawna was a great salesperson. She knows her stuff!!

Very friendly service and huge beautiful showrooms

Dawn was extremely patient and helpful. We were there for recliners. The selection was amazing and also made it a hard choice. Took 3 days and after I paid I still called to change the color. Beautiful experience

Store was well laid out. The sales person was very nice and helpful.

She was very helpful . And save me good amount of money

Heather gave us outstanding customer service and we never felt pressured. We left with a complete new set of family room furniture! We went in looking for a small gift for someone else but left with a big gift for ourselves! In the below photo, the sofa shows the correct color. Our two recliners match the sofa. Heather showed us how the coffee table easily moved on its casters and was perfect for working puzzles, etc…. The lamps are different than what is on the end tables. They actually have a marble design! She took us to a different area of the store to show those to us and we loved them! We needed to downsize so we left out the love seat. This should fit perfectly in our new ranch style home and we are looking forward to delivery in just a couple of days!

We got such incredible service from Kimberly and Michael! Found exactly what we were looking for that we didn’t know we were looking for! Love the quality and selection!

Excellent service and advice from Breen Gaughan, the furniture was delivered & setup professionally, we are very happy the way this all came together.

Breen knew exactly what I needed and had it scheduled within minutes. Thank you for the great service. Paulette

Great customer service can’t wait till I get my new chair .

Great experience with our sales person Matt Brown.

Great table! Amazing service!

This was a fast easy experience. Wonderful product choices.

The staff is great - and they have a wide variety of furniture and mattresses!!

Thank you Ashley's....our shopping experience with our sales agent Kimberly was terrific. She was professional, attentive, informative and very helpful. We had many questions as consumers and she did a wonderful job of seeking the answers with follow -up conversations. She was patient and attentive to both of us always with a kind heart, wonderful smile with a cheery attitude. Thank you Kimberly....you deserve acknowledgement from your company as an asset to their sales team. We appreciate you.

Our experience was wonderful...got exactly the chair we wanted and my name is Farrell not Feral.

Wonderful to experience and fair prices. Delivery system well organized and handled with care. I highly recommend this store🌸🌸🌸

Very friendly. Would recommend Sam to anyone

I love the notification of approximate time of arrival as we waited for delivery. The 2 gentlemen were friendly and professional who made the delivery

Recently purchased a sectional here. Three weeks later the "white glove" delivery service showed up with NO gloves, NO boot covers, and NO working drill to assemble the legs on the couch. Upon unboxing the sectional there was a huge structural Dent in the back of one section, a rip/tear with wood exposed on another, blue staining on another section. The couch was just left by the delivery guys and i was told someone would reach out. The replacement couch was scheduled several weeks later for delivery between 10:15-1:15 and guess who was calling and knocking on my door at 8:00am in the morning? Thats right, it was the delivery guys. No advance notice that morning. I work nights! and had just gone to bed at 5am. The replacement sectional they were delivering had the back cushions on the "love seat" visibly "deflated" and lacking the correct amount of "stuffing" compared to all of the other sections of the couch, and this was after the V.I.P. service at the Phoenix warehouse where it was being inspected for "quality control" before the second delivery. Yet again, more weeks of waiting & exhausting customer service calls. Ashley Furniture is by far the most unreliable, unprofessional and Cheapest quality furniture you can buy.. period. Don't be fooled if an Ashley "representative" responds to this review saying "we were unaware of this," or "please email us at this link, so we can fix this" That is deceptive at best, they are completely aware of the situation. (i have been in contact with their broken english speaking, hang up on you "customer service" based out of the Philippines for weeks) Ashley is just trying to do "damage control" by adding a comment to my review, because after i post this review i will be unable to respond to their "response." NEVER AGAIN

Good choices and styles. The only downside is everything has to be ordered.

Horrible experience and customer service. Delivery was scheduled and confirmed several times via email and Sally (their AI service) Donated ALL the furniture and bed we had to make room for the new items. NOONE SHOWED UP and not even a call to let us know. I called to the prescott store and was told it was their mistake and admitted they overlooked our information. Talked to the "sales guy" who told me that now its scheduled 5 days later. Tried to speak with someone was told that the store manager he is out on paternity leave and does not know when he will be back. Asked if I could talk to someone else, they gave me their customer service call center which is in the Phillipines. They ALL do not have an answer or explanation as to what we can do now as we donated all of our furniture. Nothing, Nada No one could give me any information and they all know nothing and are unable to give me the corporate number to figure something out. This is after spending over $40,000 with this company. Thought they were a large, reputable company, but guess i was wrong. Please reconsider your next purchase at Ashley furniture.

Happy with purchase at Prescott store especially with Michael the manager who helped make it a smooth transaction.

My sales consultant Shawn was outstanding to work with at the Prescott location.

Staff were attentive and very professional

Excellent experience!

My in-store purchase in Prescott Arizona was a very good experience the associate who helped me find what I needed was very attentive, polite, and caring. The only draw back was we had our delivery a little later than we would have liked. Other than that, our product is exactly as expected.

Fast, efficient, thorough. Cleaned up majority of styrofoam mess.

Loved our sales person kimberly and our delivery was perfect

Excellent

Great sales person, great price

Our experience in the store was wonderful. The experience with your warranty people was & is terrible. Electric couch took 3 weeks to be replaced. Our rug was delivered filthy & your warranty department did nothing for us, we had to go to the store to get the issue dealt with.

Don't purchase anything from this store, they love to sell you as much as you will buy but they don't like to deliver it. You will receive multiple delivery dates and then at the last minute they cancel or just don't show up. Very poor salesmanship and you can't trust their word.

There was a great selection of furniture, a bit pricey compared to other stores i've been to in the past but none the less a nice selection. I wasn't a fan of the agressive sales tactic but I understand that's how they get paid, and the lady other than feeling a bit like a vulture was very friendly and eager to inform us about all the items we were viewing. Overall the store was very well put together, clean, quiet, and we enjoyed window shopping here

Nice store. Good staff, good selection.

Never buy from Ashley Furniture or get their “warranty.” We had our “leather” set for less than 6 months. Started wearing and ripping. They sent someone out to repair rips. Awful job. Got a hold of warranty Reguard. It’s not covered. WHAT???? I paid for something so worthless. Now no one will respond. Stuck with garage furniture.

Will NEVER buy from Ashley’s ever again. Horrible furniture. Poor delivery and setup. I don’t want to rearrange my schedule for someone to come fix a cheap table after delivery when it should’ve been done right the first time and now I’m stuck with something I don’t like. The bar on the bench isn’t even straight.

Matthew was very helpful helping us order our new sofa...pricing was very good

Heather was super.

Heather was so very helpful in every way in helping me pick my new recliner.

Great selections of furniture. Friendly personnel.

We have shopped at Ashley's for 10 years, we have always been treated well and the sales folks have always been very professional! Will shop there again.

Sales person Michael James Medlin was excellent and will use him again when I am in the need of furniture.

Shawn was extremely helpful in helping me pick out a new rug. He knows decor!

I knew exactly what I wanted and Cayla H (friendly and pleasant) took care of it. Prices seem reasonable for what I’m getting. The only thing I’m not a fan of was paying an extra $200 for the items to be shipped up from Phoenix (although that price does include delivery to door and set up). Kinda feels a bit dishonest to advertise a certain price on the showroom floor only to then charge extra for transportation from Phoenix. Still, considering the cumulative price, I can live with it. Update: I went in and changed part of my order. Cayla and management were very friendly and accommodating. Looking forward to delivery!

Thank you Kimberly for such friendly service and being so helpful!!

The store was very clean and neat. A lot of variety to look at. I was approached by Shawn and asked if he could help me with anything. I told him what I was looking for and would like to browse store. He was good with that and checked in with me when I had questions on item I found. He was very knowledgeable and explained process and delivery. Made purchase easy and fun. Would go there again and look him up if I need anything.

Just wanted to give a shout out to Sam at Ashley Furniture in Prescott. He was SO helpful in helping me pick out my new couches. I had shopped online but he was able to explain so much more. Thank you Sam!!!

Breen was great!

Walked in thinking that there were going to be 10 salespeople hovering over me, but no. One lovely saleslady took me to exactly where I wanted to be. She was very helpful and not pushy like some.

Friendly, helpful, and knowledgable

Michael Medlin was our sales leader and he was absolutely fantastic. So knowledgeable and helpful. We bought a mattress and some patio furniture and he was absolutely superb. Cannot say enough about him and the store.

We had a successful experience shopping today at Ashley furniture store. The prices are very reasonable and the professional service we received will definitely bring us back. Michael was incredibly respectful and helped us order exactly what we needed. Phenomenal customer service.

We spent several months making a decision on our recliner purchase and through it all Kimberly was patient and helpful. Thank you Kimberly!

There were many choices and Breen helped us select the best items at a good price. We were very pleased with our experience.

Excellent

Great service

I made 1 visit to get some ideas/options. Met Nick, the store manager, he was VERY helpful. Went back Saturday with a pretty good idea of what I wanted but I needed to make sure. We discussed my options, price and quality. I was impressed how well made the lower priced items were as well. I ended up choosing the bedroom suite that I had in mind from my first visit. Nick was very patient with my decision making and I sincerely appreciated his kindness and professionalism. I'm very happy with my decision.

I’m going to give it five stars because the sales person was very knowledgeable and nice. I will revise my review if need be after I receive the furniture and see how well they handle any kind of warranty problems.

Sam was so nice kand helpful. Gave us options. We will be back for a sofa

Sam was great at the Prescott location. The delivery was scheduled immediately and the delivery team did a fantastic job.

Very pleased with the whole shopping experience today, nice selection of living room sets, quality, materials, and the prices were very reasonable, SALE! The sales person we worked (Shawn) with was super professional, super helpful a super easy to work with. I would definitely go back to Ashley furniture in the future.

Great and efficient service! We were looking for an area rug, were greeted as we walked in, informed where we can find them and checked us out pretty fast. Delivery was incredibly fast too…it came in 2 days. We will be going back to replace more rugs and furniture in our home.

Great service. Very helpful.

Shopping was a pleasant experience thanks to the staff !

Thank you for being efficient, knowledgeable and customer service oriented with my order. Thank you for the great service.

Very respecting of my desire take my time to look around and when I was ready Kimberly was very helpful.

Staff let us shop

We went in looking for a couch for our cabin. Kimberly did a great job steering us in the right direction for what we wanted to spend and got us a good deal.

Good service. Very helpful

The Sales Floor personnel were helpful and accommodating. I'd highly recommend the Ashley store in Prescott to anyone looking for a welcoming environment while shopping for quality furniture and reasonable prices.

We had an awesome experience..

Friendly, helpful service both in store and over the phone!

Great customer service

Cayla was most helpful and knowledgeable. She gave us several options and there was zero pressure to buy. Thank you!

Shawn was very professional and helpful. We got the King Sized bed we wanted for a fair price.

Dealt with the store manager to resolve an issue with a mattress I paid for and then was notified it was discontinued. She refunded my order and was a pleasure to deal with.

Nice saleswoman. I made many trips as I was undecided. No sales pressure. I t just came together at my desired speed.

Shaun was our salesman. He was great and did not hover.

We walked with a nice greeting from Breen. He listened to what we wanted and didn't want and steered us the right direction.

We were greeted by Matt when we came in and he helped us a lot. Told him what we wanted and were able to get everything purchased and scheduled for delivery! Thank you

Kimberly is just the best sales person I've ever worked with in a furniture store. She was even able to match the online price for the couch I wanted. I'd recommend Prescott Ashley Furniture store to all my friends and family. If you want a knowledgeable, no pressure sales rep, ask for Kimberly, she is truly the best to work with!

Micheal is the best! Thank you for all your help!

Sam as great! Thanks

The salmon Sam at Ashley’s was outstanding and so helpful. I would recommend this store to anyone that is looking to buy any king of home furnishings.

We had such a great experience working with Michael and Dawna while shopping for our couch. They were both incredibly kind, professional, and knowledgeable, which made the whole process feel easy and relaxed. What really stood out was that they gave us space to make our decision—no pressure or hovering, just genuine help when we needed it. Their guidance was spot-on, and we’re so happy with our purchase. We’ll definitely be recommending them to others and coming back for future furniture needs. Thank you both for making it such a smooth and enjoyable experience!

Matt was very knowledgeable and efficient. It was a great buying experience.

The management and personnel were highly helpful. Everything went smoothly. My items were ordered and expecting a delivery.

I had a goal when I entered this store in Prescott, Arizona and CH was the best. She was extremely knowledgeable helping me achieve my goal.

Cayla was perfect. Excellent customer service.

I was helped immensely by Matt, who is very professional and also very personable and caring. I consulted heavily with him about what looked the best in my furniture choices and all the pros and cons of each item. I tended to meander since I was thinking of purchasing several things, and he kindly refocused me to keep staying on task. I showed him photos of the flooring, kitchen counters, etc.in my new home, and whenever I wanted his opinion I highly valued his views about what would look best. He helped me so much to make the best choices. Matt also helped me comparison shop with several bedroom sets (I got the Willowton bedroom set in whitewash) as well as several loveseats and recliners. With his help I picked the ones that are just right for me and my decor. This also goes for the 4 dining chairs and 2 dining level stools I selected with his input. I have back pain if I stand too much, and he kept coming over to me while I sat comfortably on the recliner I liked and we viewed items on his iPad. I am certain I got the best possible discounts on all my purchases. Matt explained the pricing and liberal discounts applied to the furniture as well as the delivery and setup. Overall what most impressed me was his very caring and willing attitude to help. Equally important is his great command of all the features of each product and why they were right for me. If I could I would give him 10 stars! Thank you Matt!!

Saleswoman Kimberly listened carefully to what I wanted and led me to the choices that actually delighted me. After trying a few couches and chairs… I made the choice, purchased and arranged delivery!! A great experience as everything was made possible!! I feel sure I will love these pieces for years to come.

Kimberly started us off with knowledge and friendliness. We ended up buying. Old on the left new one on the right

Friendly, attentive, matched lower price from another store.

A very good selection of couches

Quality sucks! Don't be fooled by the furniture in the showroom! Don't expect any help after your damaged items get delivered. Non speaking customer service reps is what you will get! I am so mad, and sick at the level of dishonesty this place works under, DO NOT get the extra warranty it's useless, they will try to sell you that. The legs on my dining room table were all wobbly, I am so disgusted at this place. I have attached photos of my furniture. FYI, the delivery guys NEVER gave us the option to send back, they made it sound like it is covered under warranty, and someone will be out to look at the damage. We are retired military, we have moved every 2-3 years for 20+ years, we have dealt with many delivery people over the years, and I can tell whomever Ashley hires to deliver your furniture just do not care about how they handle your furniture! The worst I have ever seen. Also, they need a lesson in time management, they will tell you a certain window and not adhere to that timeframe. People don't have all day to wait on these bozo's. SMH. Shady company. Never again will I do business with them. Update: This place has zero communication between departments. At first it was "Oh we will order the parts", and "Have a technician come out". Now, I am getting replacement furniture, but I already had one piece repaired. I am so confused by this company. I am glad they are finally replacing the broken stuff instead of trying to repair them, but all I can say is NEVER AGAIN will I buy from Ashley!

From the time we walked in, they got excellent service, we love our furniture that we have chosen. Delivery was on time and very professional. They did outstanding job. I would go to Ashley again.

Never in my life have I worked with a better group of sales people. It didn’t matter who was helping me, whether it was Breen, Mike, or Nick, and even Isaiah helped along the way. Everyone had my best interests at heart. I had just moved here from across the country and was in desperate need of furniture. They helped me find what I needed and I got lucky and caught some really great sales! They helped me work out delivery and pick ups. I will forever be an Ashley customer! I even joked about wanting a job there because everyone was so awesome!! Thank you for making this transition so much easier!

We’ve been searching, and finally found a reclining loveseat at Ashley’s!! The sales associate, Cayla was super helpful and just a joy to work with. We had lots of questions and she was very patient, professional, and had such a bubbly personality. Our loveseat will be here in a few days. Looking forward to it.

Dawna was great!

quick easy to the point great customer service will be getting a living room set soon

Shawn was a great help in my choice for an area rug. He greeted me and showed me what I wanted to look at but stayed in the background while I made my choice. That is the kind of sales person I like. Thank you, Shawn

Shawn was great to work with I will buy more furniture from shawn and ashleys

I worked with Kayla to complete a phone order and she was fantastic! She was so friendly and explained everything in detail and was able to easily accommodate a delivery on the exact date I needed. I’m really impressed and I will definitely shop there again. No need to go to phoenix! Yea!!

Michael was very professional and extremely helpful for my daughter‘s friends house and for my couch

Rodney spent a great deal of time as we looked through literally EVERYTHING in the store. He offered some excellent ideas and helped us locate items that were perfect for us.

The employees were knowledgeable and helpful.

Very nice selection. The sales staff were helpful but not pushy. I would definitely recommend this store.

Fabulous professional staff. Good sized show room!

Helpful, not pushy!

Cayla was very patient and helped me everytime I visited the store. On the 5th visit I bought couches and she got me a great deal. Hope I spelled her name correctly. Its a Great store with decent prices.

Great staff

Easy and quick purchase experience. Beautiful showroom

The best service

Nick the store manager made the deal quick and easy. Price was great

We loved Dawna, we have talked with her before for our daughter's possible transaction. Dawns was very helpful as⁶ usual. We have been using Ashley's for a very long time, from Las Vegas Nevada to Phoenix and now here in Prescott.

I purchased two electric recliners and couldn't be happier. Product quality is phenomenal but the icing on the cake is the amazing customer service. Breen is a wonderful, not pushy salesman who asked me what I was looking for as soon as I entered the store and took me straight to it. Everyone in the store was friendly. Delivery went off without a hitch. The chairs are so easy to operate even my cat has figured it out.

Kimberly wasa easy to work with. Knowledgeable, thorough and friendly. She will be our go to contact from here on in.

Sam was magnificent and very knowledgeable about his products. Sam helped us fill our house with the perfect sets, we are thrilled and can't wait to return for more pieces.

Sales Representative, Sam, was very professional, knowledgeable, and courteous. As a result, we will likely purchase living room furniture from the same Rep. That says it all! 🤙🏼

First we bought a bed room set and mattress ,that was so easy we bought 2 chairs and a kitchen table. It was great shopping and spending time in the store.

Great store, helpful staff. SUper easy, low pressure buying. LOVE THIS STORE

Beautiful furniture and got a great price on everything. Green made sure I was able to take advantage of all the discounts available. Everything was delivered on time and professionally.

The sales people at Ashley are always welcoming and warm. Nic is a great manager and very helpful.

Kimberly was a tremendous help!

Matthew was helpful and honest but not pushy

It was so quick and easy.

Great service. She us time to browse and discuss what we wanted. When we decided on our furniture she conducted the sale in a very professional manner and explained everything very well.

We walked into Ashley with the intention of just looking at their coffee tables and ended up purchasing a new bed and two nightstands. Dawna was a wonderful help in showing us around and extremely knowledgeable about the various products. What we bought is made from solid mango wood and is quite beautiful. We are extremely pleased with Ashley's service and products.

Cayla is really personable, professional, and helpful when it comes to custom modular furniture, mattresses that cater to your needs and everything Ashley!

Our experience was very positive. Staff very friendly and attentive. They provided suggestions and were very patient while we compared different living room groups. We are excited to see it put together in our new home.

Buying the platform was fast and easy.

10 all the way across the board

The store experience was low pressure, items were well displayed, staff very helpful & efficient! Delivery was very professional, follow up with customer was incredible every step of the way! Well done!

Very nice and very big. I think all dining room and kitchen tables should be in one area. My sales man was very nice. Very nice store

Cayla is an exceptional part of the team in Prescott. Her service is individualized and creates an experience the customer will want to come back to, time and time again. Her energy was fun to work with and we found the perfect couch for our home. Thank you Cayla!

The salesman (Sam) was very pleasant, knowledgeable, helpful and did not rush me to make my decisions. The store was nicely laid out, and easy to find what I needed to purchase.

Very informative, thank you

Worked with Sam ! He was excellent! Great communicator, smart, honest , sincere.

Kimberly was awesome. Very helpful. Not pushy. A pleasure to deal with.

Great experience(s) at this store with our sales associate Sam! We were shopping and comparing mattresses; Sam was so engaged, knowledgeable, friendly, and no pressure. We ended up not buying a mattress at Ashley, but within a few days we found some bedroom furniture on the Ashley website, and went back into the store to see in-person. Sam again was great; remembered us, answered our questions, and provided more information. As are “baby boomers” we said we wanted to think it over…a couple days later (today!) we called Sam and ordered the furniture! Sam explained all the sale and delivery details. So excited!

Very friendly staff

Wonderful shopping

Just bought a new bedroom set from Ashley furniture customer service was great! Tommy Helped us pick out our bedroom set ! We were in and out within a half hour! !

Found what I needed quickly, sales people were very helpful.

Very happy in dealing with Ashley Furniture. Breen was great and offered sound advice and good tips in purchasing a recliner. When it is time to purchase any other Furnishings I will definitely go back to Ashley's they were a pleasure to deal with.

Excellent service with the right touch.

Polite, offered good options, not hard sell. Only wish the delivery could be sooner.

Kimberly was a fantastic consultant and was very kind and helpful. It was pleasant shopping at such a beautiful and friendly store. Thanks!

We enjoyed our experience with the staff and our purchase. I just wish they carried more items in stock..

Dawna was the best and was so kind and very helpful !!

I had such a positive experience visiting Ashley Store in Prescott. The friendly employees were very knowledgeable and helpful. The store had a wide variety of furniture to choose from. I would definitely recommend this store.

Carly was great to work with and super helpful! Her friendly attitude was wonderful and so appreciated! I highly recommend her!! She is exceptional at her job!!

Cayla was very helpful. She helped me figure stuff out on the furniture.

Sam was very helpful and knowledgeable!!

It's a beautiful store and the customer service is great. Kayla helped me get the mattress I needed and she was so pleasant and professional.

The salesman (Shawn) was very well informed, not pushy and let us take our time. Highly recommend Ashley Furniture.

Couldn't have asked for a better more patient and helpful sales rep than Tommy." Also, excellent careful delivery service from Martine and Carlos!

Sales lady was awesome!!! (Dawna Thomas)

Salesman was rude and forgot to give us our $50 coupon. He even took a picture of the coupon with his phone and still forgot to put it on the sale. I didn't notice that it was missing until it was to late. Won't shop there again.

We went to the Ashley Furniture Store in Prescott, AZ today to set up my aunt’s apartment. Our salesman, Shawn Sands, was delightful. He helped us choose dining room, living room and bedroom furniture. It was a very good experience and Shawn had a very good sense of design and style. He was very familiar with the products and inventory. The prices were great and delivery and set up is included as well as some warranties. We had a very successful day. I would highly recommend shopping at Ashley Furniture and using Shawn for your salesman.

Bought a leather sofa bed from Breen Gaughan at Ashley in Prescott. Excellent salesman--knew all the inventory and guided me to the perfect piece. Purchase and delivery were wonderful! Love my sofa! I was originally concerned about Ashley quality due to negative reviews. So glad I took the chance!

Matthew Brown did an excellent job guiding my husband and me through the process of buying quality furniture and a mattress for our new home. He was professional, kind and very knowledgeable of everything. Highly recommend him!!

Sorry my mother changed your mind on the chair but I loved it but she it's her chair so her decision you guys are great salesman was stupendous and staff there's great thank you so much

Dont bother paying more for a warranty. I was told if I have problems with couch cushions they will come and "fluff" or "replace" the cushion. The same tech came out twice. Told me I need a new cushion. When I follow up, I'm told he said the problem was fixed and he just closes the work ticket. Very frustrating. Waste of my time and money.

We had a great wxperience with Ashley SO FAR....ITS NOT FAIR TO ASK ME TO RATE YOU BEFORE I GET MY FURNITURE... we enjoyed our sales rep Shawn. We waited for Shaun to come back to work so we could give him our order.

I am very happy with the Ashley experience, everyone I dealt with was professional and personable. I also believe the price and quality of the furniture was very hard to beat. Sales Rep. Kimberly Owens provided personable, knowledgeable and professional sales support. I have dealt with over-zealous sales people at other stores and walked out the door. Kimberly knew the answers to my questions and provided low pressure support that made the sale. After the sale, I received constant updates on delivery date and time, all very helpful. Daniel and Martin arrived right on time and provided professional, thorough, and excellent installation of all the furniture. They made sure I was completely satisfied before leaving my house, truly a class act. I will definitely shop at Ashley in the future, and will recommend them to my friends.

Sam was very polite, patient and helpful in my search for a new recliner. He listened to my needs and showed me appropriate choices with no pressure. Shopping at Ashley was a pleasure.

Nice :,)

We had a great experience with your salesman Tommy Hughes. We are very happy with the recliner we bought. Was just what we were looking for. Would have graded a 5 star if price was lower.

Service at store was great and our delivery was fast and on time. Thanks so much!

My salesman was Sam and I have to say I wouldn’t have been very motivated to buy a couch with any high pressure sales associate. he was very well informed on the products from the lowest to the highest price. I was super stressed about furnishing a second home and wanted to get it right and I was back-and-forth a lot and he was very patient with me and extremely helpful. Great personality. Super motivated and kind. Definitely will be back.

Still waiting on hearing back from Ashley Furniture "customer care" as to whether they are going to help resolve my issue from October 2024.

Very nice store. Pleasant and helpful salesman. We purchased a dining room set.

Wonderful experience. Breen took the time to show me every couch because I came in without knowing what I wanted and he adapted to things I said I liked and didn't like as we went, so I ended up with the perfect living room set in the color I wanted. Thanks Breen!

Had a nice selection of quality furniture and knowledgeable salesperson. We asked a lot of questions and received answers fairly quickly.

Great service, no pressure. Good inventory.

I will get Ashley a 10 my dining room set is wonderful also Kayla was very helpful I would give her a 10.......

Great staff and selection. My wife and I worked with Breen, one of the floor salesman who was very helpful and understanding of our needs. We were very happy with the service he provided and would definitely recommend.

The store manager matched an online price for me on a table I wanted that had gone back up in price in store. He was attentive and gave us great customer service! The warehouse staff was careful with our item and assisted us with loading it into our truck and they were very friendly. Top notch experience, and we are glad we didn’t need to drive to Phoenix to get what we wanted!

I bought two Sealy adjustable bed mattresses that were over $9000. My daughter‘s mattress has gone bad. We can’t get a technician to come out and look at it. We sent photos as they requested and now they just wanna send out a technician to repair the mattress. Which in my opinion will not correct the problem. Her and her husband both are sleeping in two holes from the mattress going bad. The virtual assistant is incredibly frustrating because you can’t talk to a live person that doesn’t have an accent so thick you can understand them. I have been trying to get through to the store manager, but every phone number put you in the virtual assistant, which is extremely maddening. I will never buy anything else from Ashley again and I wouldn’t recommend anybody ever buy anything from them again because their customer service is not good.

Had a good time at the store. salesman was Sam really nice person.explained everything perfectly will recommend relatives to go shop there.

Nothing but praise to the sales staff working the floor. Very friendly and professional in their approach without being pushy. My first encounter two and a half weeks ago, was with an older gentleman by the name of Bren, I think? Then, today, Matt Brown helped us order what Bren showed me two weeks ago. Enjoyed working with both of them.

Very friendly and helpful sales agent. Helped me find the perfect furniture for me

Fabulous!Shawn was wonderful n took his time with us !! We love our new furniture!! Thank you Shawn!! We definitely will be back !! And ask for YOU !!!

Great selection; and had stellar prices for Black Friday. The only thing I would have liked better is if the workers were less helicopter-y and would let you walk around for awhile before trying to sell you on furniture. I understand they make commission and want to make a sale, but sometimes it’s nice to just sit on some couches and talk with your partner about what you think about them; without someone else present. We are very happy with our couch/discounts we received!

My experience was easy all the way around.

Breen did an excellent and professional job for us. We are pleased with our orders at the beautiful Prescott store.

Good experience

Kimberly was super helpful in helping us find our mattress. Very kind. Great service. Overall great experience.

Great positive experience.

Excellent customer service!

Very pleasant business! Sales associates don’t pressure customers and follow them around. They are very friendly & helpful when a customer needs assistance.

Attentive...appropriate to wait on review until receive transport from warehouse on time Dec3 & relative to protection Covering/Condition.

The salesman we worked with was super friendly and nice. Beautiful big store something for everybody and best of all the prices were actually reasonable for very nice furniture. I highly recommend before you overpay for furniture you go to the Ashley store.

The employees I encountered were very friendly and helpful. Good selection. I will gladly shop Ashley again. My only complaint is their stock was limited causing me to change my selection twice because the ones I chose were either discontinued or out of stock.

Dawna Was amazing and helped us find our new perfect love seat!

Micheal the ast mgr was awesome on every level and very helpful. We ended up with 2 living room sets of furniture for our homes in Prescott and Phoenix. Very happy with both and the Ashley experience!!

My wife and I bought a bedroom set from Ashley’s. We got the wrong size bed (our fault). We contacted Breen, our salesperson, who referred us to the store manager, Michael. They both worked to correct the problem and did a great job. Great customer service. The bedroom set is great. We will enjoy it for many years to come. Thanks Ashley.

We had a wonderful experience today. Sam greeted us and helped us make the purchase we came in for. Thank you Sam.

Our sales rep Shawn was very easy and accommodating to work with. Took time to show us many options, and explained delivery times and made sure we got all available discounts. Highly recommend. L

Sam was very helpful!

Tommy was excellent with helping me find exactly what was right for me and my fiance. Thank you Tommy.

Excellent service, friendly atmosphere, quality furniture.

Friendly and knowledgable

Calls keep hanging up on me. When in the lady wouldn't listen and kept try to sell me stuff I wasn't interested in.

Shawn was great and gave us time to look and answered our questions. Very professional and nice

I had a great time at Ashley’s. The gentleman I was introduced to was Shawn. He was extremely helpful and polite and made my experience great

Had a great experience shopping for new livingroom furniture. Everyone was very friendly and professional but not pushy. Tommy was a great help navigating the store and they had even catered in a delicious free lunch. We received a great deal on a new sofa and loveseat. Thank you!!!!!

Great experience at Ashley! Thank you!!

Kim was very helpful professional and patient with us deciding on ou purchase

After finding zero at two other local furniture stores, I walked into Ashley’s and within 10 minutes I had a beautiful sofa/loveseat picked out. I flagged down a gentleman named Tom and he gave me a delivery date and completed the paperwork and we were on our home - fast courteous service. I’ll definitely be shopping there again!

We had the great fortune to meet Sam when we first came into the Prescott store . No pressure but was there to answer any questions . Followed thru on our purchases. I haver NEVER had such wonderful customer service. Would buy there because of him.

Our Salesman Tommy was very helpful! I highly recommend him!

I explained what I wanted and the sales rep. found two choices for in the showroom. The terms were clearly explained and we left satisfied with our purchase.

We were given excellent help with our purchases and we will continue to purchase items from you store. Thank you so much!!

The staff is so attentive! We got exactly what we came for! 🙌🏼

My husband and I just purchased a recliner and a headboard bed frame. Our sales person Matt Brown was very helpful with our purchase, would definitely buy from him again. Thank you Matt!

Matthew was amazing. He introduced himself and figured out exactly what I needed. He did not stock me but gave me room to wonder around, and when it was time to place my order, he was efficient and quick. Thank you Matt!

Great Service. Excellent sales person

Shawn was very helpful and courteous.

Purchase of our new dining room set went seamlessly. Tommy was fantastic to deal with at the Prescott location.

The staff was warm and extremely helpful with finding exactly what I needed for my living room.

We had a wonderful experience with the sales representatives. They were helpful and not too aggressive in getting us to buy. I would recommend them to anyone.

Very positive experience. They had what we wanted for a good price.

The salesman was efficient and kind, he helped me pick and was patient with me being really tired but I had to get the couch ordered.

Salesperson work with me on my purchase. Very professional. Happy with Ashley second bed. I've bought there

We’re still not sure what kind of review we’re going to write. It’s been a month since we bought a sofa and have been trying to exchange it for something we can use. I’ve prepared felony cases for prosecution faster than this.

Went in on a Sunday, had our eyes on the Sophie collection. Still was debating. Michael assisted us with no pressure. Told him we were specifically looking at only purchasing the left and right chaises. That wasn’t a problem. Gave us his card and told whatever we decide we could just call him. Called Michael the next day and did the transaction over the phone. There was a minor bump in the transaction but Michael smoothed it out immediately. The chaises were delivered that Thursday. Delivery guys did an awesome job setting it up. Very professional and quick. Happy with the purchase! Our corgis approved!

Very good experience Excellent staff Rate 10

Salesman was very nice and helpful. I felt no pressure while shopping and was given lots of time to look at my options.

Love my couch and love seat, but the salesman, Sam, refused to help me with an issue after I ordered so their after sales service is the absolute worst!!! I won’t ever shop there again after that.

It was really good. I got the coffee table I found and love it.

They have stuff to sit on

Matt helped us purchase the exact sofa, loveseat and accessory tables that we wanted.

Got great service from Garrick. We were looking for a recliner because my dad had a head injury. Garrick was very patient and helpful in help us to pick out the chair. He answer all our questions and put it in out truck for us.

My husband and I went to the Ashley Store in Prescott, looking for 2 recliners. Matthew Brown greeted us as we walked in and directed us to the power chair section. He did not pressure us in anyway. He was there to give us advice with hovering over us. He was very instrumental in us purchasing 2 leather recliners. He corresponded the delivery with our busy schedule. He gave us his business card, and told us to call if any problems arose, or if we had any further questions Matthew is a great representative for Ashley

Lov d the store and staff were very helpful. We were able to find just what we needed.

Loved shopping at Ashley’s! Everyone was so helpful and the furniture was amazing quality. I was able to find my dining room table at my price range, that fits my family’s needs. Definitely will continue to shop at Ashley’s.

Quick- service- nice selection!

Salesperson lied to me

Mattress is comfortable and service was top notch

Sam was my salesperson and he was wonderful. Was patient, knowledgeable and very helpful.

Easy pressure for looking in a nice big store. Gentleman sales guy was very accommodating. Always love Ashley’s products. Love my chair.

I love my new couch

My husband and I were very impressed with Breen and his manager, Michael.They were very knowledgeable and personable with our many questions about mattresses. When there was an issue with our delivery I called Breen and he referred us to his manager Michael and the store manager , Nick. They resolved the issue efficiently and with patience and professionalism We are very pleased with our Tempur Pedic mattress and the excellent staff at Ashley. I would like to share with the owner that the phone system that is in place at Ashley is challenging It would be much more productive for the consumer to have direct access to the Ashley store.

We had an excellent experience with a salesman named Breen. Breen was extremely helpful, knowledgable and available. Great job. Thank you, Breen, for taking great care of my mom and me. God Bless. -John

Worst experience ever. Store sales person was nice, but the actual furniture delivered was not even compatible to what’s on the sales floor. What arrives…well if it arrives in as your full order, because what came to us was not even 1/3 of what we bought since it was to damaged to even bring, is not at all what is on the sales floor. Instead it’s low grade furniture that is poorly put together and of terrible quality. Walmart press board furniture is of higher quality! And for the price you pay at for it, it’s utterly ridiculous. If we wouldn’t have had to live on the floor for we would’ve returned everything. Worse experience ever and a flat out lie as far as what you are actually purchasing.

Salesmen were not pushy but happy to help with whatever they could

How far Ashley has fallen in a matter of a week. Prescott Ashley store. Sam is the ONLY guy to talk to or work with. We came in today after buying a recliner from Sam earlier this week. We wanted to buy a twin bed and mattress and Sam told us to come back on Labor Day and he could work a better deal. We came in and Sam isn't here yet, instead we got some old crusty dude that immediately pushed adding MORE furniture and then reworked the deal we had with Sam for MORE money, and still pushed adding MORE furniture. Sam should teach a course in salesmanship, what a waste of time to get pushed around by old timey sales tactics of upsells and "lemme go see the sales manager". Sam gave us a great deal, on exactly what we were looking for and never went and had to "talk to a manager".

Where do I begin… Ashley is the worst furniture company in America! First, my order didn’t arrive complete. Pieces were missing. One of the pieces that did arrive was broken. And the material had a tear. They sent someone out to fix it, but I was still not happy with the quality of the furniture. They emailed to schedule the delivery of the balance of the order and then on the day of the delivery they never showed up. I had to reach out to them and was informed that it was scheduled for the following week. Then my wife and I decided that we were not happy with the quality of the furniture that we had already received, so I called Ashley to let them know that we would like to return the items we received, possibly when they delivered the rest of the furniture. It was then that there foreign customer service department informed me that Ashley does not accept returns. And that all sales are final. I informed them that there is no company in America that does business that way they refuse to listen to me, their customer. Instead they continued to demand that their company policy was more important than me. The paying customer. It is because of this that my wife and I decided that we are not going to receive the balance of our order If that is the way, they choose to do business and treat their customers. I would highly recommend that no one purchase furniture from Ashley. One more critical reason NEVER to purchase from Ashley… 2 months into a 60 payment promotional they pull this number on their VALUED customers. Adding 2% of our original balance to our current balance!

Couch delivered with 3 holes in back. I got the run around from the company for weeks. They said they would not replace it they had to send technician to repair it. I refused to buy damaged merchandise. The phone number on employee business card as well as internet is a customer service virtual assistant representative's that cannot answer questions and most of the time she says good bye and hangs up on you. After visiting store 2 times and furnishing pictures several times i get an approval for a replacement . Only to get an email stating they beed pictures and will send a technician. Went to store again and had delivery of replacement scheduled . I receive a call that morning stating it won’t be delivered. I am now very upset, and asked why Representative said she would have to call me back. She never did. I call again and the new rep says it will be delivered. When the time frame ran out. I called again and they told me couch never made it on the truck and it won’t be delivered. I sat home all Saturday waiting. Worst customer service and communication between the store and customer service department I have ever experienced. I will not recommend this company due to the customer service department and delivery services in which I paid for!!!

Matt was the best! Very knowledgeable and helpful

Matt was great! Very helpful. Great prices.

Matthew Brown was a great customer service associate who answered every question we had easily. He was more than helpful, going above and beyond and very knowledgeable on every question we needed answered. All the employees there are great, but I feel we kinda got lucky with Matthew. Their pre-approval financing process was also easy to deal with as and it was definitely an all around easy smooth experience in buying our couches.

By far the greatest home shopping experience I have had. Shawn was awesome and worked with us and our budget, and Nick the manager was great and made our dream couch come true. We will be back in the future for sure.

Awesome place

They got good stuff. The quality is always good with these guys. Not super fond of the idea they just don't have anything you can buy today. Most has to be delivered for a price. Can't just pop in and buy whatever you're looking for.

We went into the store yesterday looking for some furniture, and left the store super annoyed, and amazed at the same time. "Dawna" is the absolute WORST salesperson we've ever encountered. How can this individual even have a job when: 1) The question is asked "does this come without power?" "I don't know" 2) "I'm the #1 salesperson here and you want this, because this chair was moved to my section for a reason" 3) Dawna says "have we made a choice yet?" and when we replied no, she said "so what's the dilemma?" 4) "I've seen people look at too many things, get confused and leave with nothing" 5) when I start talking about being uncertain with furniture, and didn't want to make the wrong decision... "Dawna" began talking over me, and didn't let me get one word in because what she says is right, and knows better. 6) Dawna gave my 69yr old mother in-law her card and said "since you guys are all over the place and can't make up your minds, here's my card whenever you're ready to make a purchase" as she flew off to be pushy and overbearing with another couple (which left without a sale because they were annoyed as well). I understand commission sales, and how it works for the person to make a living... But "Dawna's" complete lack of empathy trying to understand what the customers needs, truly comes 2nd to HER needs to make a sale. That's just disgusting, and unprofessional. If Ashley Furniture has a training program for basic customer service, please have this individual go through the course, because she genuinely needs it. How the self proclaimed "#1 sales person in the store" achieved the title is beyond us. If we decide to return to the store, we'll definitely seek assistance from someone else. Do better "Dawna"

My family and I are still bewildered from the unprofessional behavior from the salesperson, Dawna, in your store. When we walked in, we began walking up the stairs (since we've been there before and wanted to look at both loveseats and barstools). From down the stairs, she asked us what we were looking for and said there was only 1 loveseat upstairs so we should just look downstairs. We said we would continue to walk up the stairs, then gladly continue downstairs afterwards. She then followed us around the store, stopping and waiting each time we tested a piece of furniture. It felt overbearing, so we said we'd like to look around. While sitting on one set we liked downstairs, Dawna wasn't even entertaining what we liked and directed us towards another set that was $4,000 for power recliners with what she referred to having "all the bells and whistles." We told her we don't prefer the power recliners, and asked what the price would be without the power option. She arrogantly laughed and shrugged, "Ha, I don't know.." then she walked off chasing down other customers. We weren't halfway through the downstairs display, when she approached us again and asked, "So what is the dilemma folks?" We confusingly said there is no dilemma, we are looking for loveseats and recliners for our living room. She then said to us, "Well I've seen people come in and take too long, confuse themselves, then leave with nothing." My husband replied, "Yes, but we don't want to make a rash decision either." Dawna began speaking over my husband, and it continued for an awkward ten seconds where she intentionally raised her voice to speak over him. He walked away, and we all continued to look at more furniture, hoping someone else would help us at this point. Unfortunately, Dawna went after my 69 year old mother next. She handed my mother her business card and said, "Since you can't make up your minds, here's my card and you can call me when you're ready." Then went to another customer. The only reasons I gave 2 stars instead of 1, was because we did see some furniture we liked and may purchase, and also the gentlemen who was sitting at the desk in the back saw us looking at a chair and asked if we needed help, and was extremely pleasant and professional. My mother just purchased furniture a few weeks ago from this store, and raved how nice the salesman was through the process. She doesn't remember his name, but we all agree if we come back we don't want Dawna anywhere near us.

Our sales guy, Matt is the consummate professional! He is friendly, thoughtful, helpful and most importantly follows up. We have ordered several pieces of furniture through him and he has handled all the details by text and email. Matt is truly the best. Thank you, Ashley Furniture for having him on your team!!!

Service was exceptional and salesman Breen was very friendly, funny and knowledgeable. We were very pleased with the quality of service and furniture.

Breen at your Prescott Arizona store is an exceptional person and a fantastic salesperson. Thank you for putting him on your team!

I am happy with the purchase and Dawna was great

Friendly staff. Easy to work with to find all we needed. Delivery is a little slow, but then maybe you are real busy.

My husband and I went to Ashely Furniture about a couple of months ago. We bought a sectional, coffee table and two side tables. First issue was the delivery kept getting pushed back. The salesman seemed nice in the store, gave me his card if we ever needed anything regarding our order. When we reached out to him, he acted like we were bothering him and just no longer answered his phone. Then, when the furniture all came, I noticed right away the color of the tables didn't look good in the living room so I called to start an exchange for the other color right away. The store told me they don't accept returns and we are pretty much stuck with the ones we chose and customer sign the receipt that states there are no returns unless it came damaged. I looked at the receipt and it does not state that, it was on another piece of paper that we were just handed with the receipt while we were leaving, it was not signed. Since having the furniture it has deteriorated substantially. It's just my husband, a young golden retriever and myself. The tables are easily scratched and the couch is pilling all over it, and is looking more and more haggard. We are going to just use it as a lesson not to buy from Ashely ever again and to actually spend a little extra to get pieces that will last more than a few months. But, I want to warn people that it may go fine but there are the cases where the furniture there is just really cheap and substandard.

You are an American business. Ditch the advos in Spanish

Got a great sofa recliner on sale. Later purchased 2 rocker recliners on which the color was misrepresented in the photos. Also found a nail or something coming through the fabric. Was told a tech would need to come see it and day set for 7/15. Tech was a no-show on the 15th. Called and was advised he would be out on the 22nd. Again, a no show and no call. Now advised he will be out on the 29th. I doubt it. Once Ashley sells you something, they could care less about you. Horrible customer service to say the least.

Breen was my salesperson and this guy is absolutely wonderful! It was a really great experience and he was the main reason for it, he is golden!!!

Great staff. Shawn was excellent

Matthew Brown has been our service provider each time we have been here and he is very helpful. I like that they deliver to the Walker area as well!

Had great experience with Tommy and came back saw a great manager and made my purchase will buy there again.

Beautiful store, nicely laid out, sales people readily available, friendly and knowledgeable. Furniture is of a good quality, and the prices are reasonable.

Sales clerk was very helpful

Matthew was an excellent salesman. Very informative an knowledgeable. We will be coming back.

Mathew Brown was awesome!! Very product knowledgable, friendly and no pressure. Great experience working with him.

Tommy was awesome! So helpful and easy going.! Great sense of humor. Helped me start my new life!

Everyone was amazing! Our salesperson Tommy was so helpful, not pushy, kind, creative, knowledgeable and a pleasure to do business with! I have avoided in-person sales transactions for years but working with Tommy made the experience pleasant and fun! Great job!!!

Awesome salesman, great service

Nice store. Staff was very friendly especially Shawn who helped me find what I needed. The only change I would suggest would be not having your sales people bunched near the front door like car salesman just waiting to scoop in on the next customer. Shawn did approach us, and he said take a look around and let me know if I can help and would check in now and then. Very nice guy!

Hi. We came to look for a mattress. We were greeted by all employees nicely. Breen took care of us, he introduced himself politely. He showed us around and told us every Detail of every piece of furniture we had a question about. Upstairs he explained us all types of Matresses and was focused on us the whole time, he showed us also Pillows and Mattress protectors. We ended up buying a lot additional pieces of furniture then we had originally planned 🙂👍🏻. Thank you Breen for your all the assistance ! Side note: that store needs Wifi, there is bad service. Also the management needs to order more modern furniture/ colors/ fabrics. Everything is brown/ beige and wood . I would have bought a lot more - but the choices were simply not there. But we will be back 👍🏻

If I could give 0 stars I would. But I wanna leave a review about my terrible experience. Everything was going great. Got this beautiful bedroom set. The lights on the night stand stoped working. no problem... i called warranty they sent a technician out and a part was ordered (the technician took the existing part, the wiring for the lights). THE WRONG part. Called warranty, was told the new part was on the way. WRONG part again showed up at my house. So called warranty again, this time stating they needed to send ANOTHER technician out, since the wrong part was being delivered regardless of the fact I kept telling them the WIRING was missing. Waited all day yesterday (had to take the day off work), NO ONE SHOWED UP. Called warrenty again, apparently the appointment was scheduled another week out. NO NO it was not. It was intentionally scheduled that day as i took the day off. Warrenty now had to reschedule again! 10 days out. It has been MONTHS (no i'm not exaggerating), Im over it! I will never order from here again.

Wonderful experience.

The salesman was great.He answered any questions we had.Didn't purchase anything because we want to find what matches our home.We want to shop else where at this time.

Excellent customer service, very friendly and helpful.

Salesman was right there to help me

The salesman was friendly and greeted me, led me to the area where I needed to be, answered my questions and completed the sale without being pushy or aggressive. A great experience.

Excellent experience. Everything came off without a hitch and the new patio furniture looks great. Thank you all.

The salesperson was very friendly and helpful, however she confused me with what she told me to expect regarding delivery. I received a confirmation for delivery sooner than expected so I called the store and spoke to the lady who sold me my furniture. She checked with “the office” and told me that indeed they would be delivering on the day the email stated and she told me to confirm it by clicking on the “confirm” button, which I did. I was expecting my furniture to be delivered so I got rid of my old couches and coffee table, but I never received any communication on that day or the day before. The day the furniture was supposed to come, I started calling the store at 10am, when they open. No one answered the phone. Finally, about 11:30 I decided to call the corporate office. I was told my delivery would be coming the following Thursday, almost a week later! So here I sit, no, actually no sitting because I didn’t have a couch to sit on! The lady I spoke to at the corporate office transferred me directly to the store and the manager answered. He apologized for not answering the phone-said he was the only person available on the sales floor and couldn’t get to the phone- and he apologized for the mess up with delivery. Apparently there was a big miscommunication between the store and the delivery company, which I explained doesn’t help my situation at all. I did receive my furniture on the Thursday they said they were coming the second time, and I’m very happy with it. The delivery guys were hardworking, quick, and professional. I appreciate that and I love my new furniture, however I hope the manager follows through with what he told me he’s going to do and address this problem because apparently it happened at least once before this happened to me.

No hard sell. Gave good suggestions. Quick service.

On a whim we walked into Ashley because we were looking for the perfect dining table that would fit in our small dining area. We were greeted by Matthew Brown and he was wonderful to work with. He removed table leaves, provided measurements, answered questions and was just generally awesome. Oh, and the furniture is beautiful and well made. Look for Matthew, you won't be sorry.

After writing my initial store review, there was an issue with a damaged item. After Ashley's failure to replace it, I requested my cash back. They finally, after 8 days deposited my refund only to withdraw the deposit into my acvount the next day. I called customer service and got the run around, referring me once again back to the store. The customer service dept is staffed with reps with speak a stilted, heavily accented English and barely can communicate both in taking one's complaint or in giving a scripted response. If you believe you buy merchandise and service, stay away from Ashley. They will not resolve your issue.

Had an excellent experience at this store ! The management team, sales associate, and warehouse guys all went above and beyond ! Got a great deal on my purchase ! Highly recommend them and will be returning to Tommy for any future purchases !

Glenda was helpful , pleasant to deal with and showed me all possible options for what I was looking for . Great experience !

Breen was so helpful in helping us find our furniture piece! We did not feel rushed and he answered all our questions. We would not hesitate to recommend him to our friends.

Just picked out our new bedroom furniture with the expert assistance of retail specialist, Breen Gaughan! Breen was patient when we were asking lots of questions! He made choosing furniture much more enjoyable and much less stressful! We’re looking forward to our white glove delivery next week!!

Awesome shopping experience, thanks to Breen Gaughan. He is an awesome salesperson who did everything just right. He gave us space to look, but was never too far away to track down to answer questions. He is very knowledgeable about the furniture and pointed us to a perfect dinette set after telling him what we were looking for. The store is large, well stocked, and easy to get around in. Very pleasurable shopping experience. Thanks again, Breen!

Tommy was wonderful in helping me pick out a couch I definitely worked him by walking all around the store asking questions super polite the whole time and very professional and educated. Nick was wonderful in helping with the technology issues and was very kind and professional as well. Would Reccomend :)

Good experience with sales person Shawn....Hoping delivery and setup is the same

Glenda was excellent service and went above and beyond what we expected! Thanks to her and Ashley Prescott!

We went to Ashley Furniture to shop for new sofa and loveseat. Tommy greeted us upon entering the store and said to let him know should we need anything. As soon as we had questions, Tommy promptly helped us. Our experience was phenomenal. We felt valued and appreciated. We bought quality furniture at great prices and had the best salesman. The customer service was astounding!

Went in for some patio furniture. Great selection and easy transaction, delivery setup and service to put together.

I had a great pleasant experience shopping at the Prescott Ashley furniture. Breen, the salesperson was very knowledgeable in regards to what was on the floor. He directly showed me what I described I wanted. He was patient and very pleasant. Michael the Assistant Manager was top notch in coming up with pricing for the various items on my invoice and was a delight to work with. And with all that being said, my leather loveseat is being delivered within four days of me paying for it. I'm super satisfied!

How do you treat members of the community so bad after you mess up their order? There are private furniture dealers selling Ashley Furniture cheaper than this location and without the issues. Why come here if we can get it cheaper and get better service elsewhere. This is literally a used car salesman type location.

Tell you what, I am absolutely LIVID with this location. Everything went to garbage the minute my fiance and I walked off property. They completely lost my order. They assigned my order to a completely random address 1 hour away from my house and I had to track down the driver to stop them from delivery our items to the wrong location. The staff has gave us nothing but attitude INCLUDING the manager. Orders are cancelled and we are taking our business elsewhere. Complete failure. Never. Going. Back.

Our sales person, Glenda, was very helpful and friendly when we were purchasing an area rug. Great service and we highly recommend the Ashley Store. Excited to get the beautiful rug!

Excellent quality furniture. Just a bit disappointed in the connection between the company and the store. Everyone in Prescott store is A+ customer service and great to deal with. Right after a large purchase we get emailed we can get our order early. Of course we say yes! Turns out they cant because the nightstands are not in. This happens a couple of times. Finally we get told trucks are all booked so we can’t get it early anyway. Shipment shows up and no nightstands? Turns out they were never added to the order! Now we wait a couple more weeks for nightstands while we use our improvised ones lol

I love this beautiful store. Matt helped me find a love seat on Sunday but I couldn't make up my mind. He was very professional, patient, and kind. I went back today and bought it. Great service!

Will never buy from Ashley’s again. Our couch is just over two years old and the dye Is fading. We bought Ashley’s warranty and they say it doesn’t cover this issue. What a joke GBS/Protect warranty company is. Please protect your investment and buy from a company that stands behind its protects. The reason you buy a warranty is to protect your investment. Ashley staff promised this warranty would protect our investment. They flat out lied.

Glenda was very helpful and courteous as we shopped and bought a dining table and separate chairs that were comfortable and matched. Thank you ashley furniture for this shopping expertience.

Breen was so helpful. We came with a some special requests and he was very pleasant in getting us answers. I would recommend you go see Breen at Ashley’s in Prescott’s. Nick the manager is very knowledgeable too.

Matt Brown spent a lot of time with my husband & me. We were partially furnishing our home and he was very informative and extremely helpful.

A very pleasant experience.

Breen was very knowledgeable and totally focused on customer service. Our family ordered a perfect bedroom chest of drawers with mirror.

Very good selection. Our salesman was very helpful and knowledgeable

My husband is in dire straits and needed a zero gravity chair ASAP. Allen, my salesman, snd Michael made it possible for me to get my chair all in one day. THEY WERE WONDERFUL TO WORK WITH!

Everyone was so helpful and knowledgeable at the Prescott store. I started out with Glenda on Monday looking at a bed for my daughter. Then I went back Tuesday and worked with Tommy. On Wednesday, we decided to purchase the bed and Shawn completed the transaction. This team was very kind, I noticed pricing online and they matched the online numbers without hesitation. Very professional and not pushy. Thanks for making the buying experience great!

Easy, professional

Wonderful shopping experience! Our salesperson, Dawna, was very knowledgeable about the products and helped us select exactly what we wanted. We enjoyed dealing with Dawna and Nick, the store manager, throughout the whole process. They both made sure the purchase order and delivery instructions were absolutely perfect before we left the store. Great people with a wonderful sense of humor, it was delightful to deal with them.

Had an excellent experience working with Matt. He outlined all the important aspects of the bedframe, mattress and kitchen counter stools I was shopping for and completed my order in supportive professional manner. I'll be back again.

Glenda in Prescott Valley store was so great! And friendly and helpful! She has a gold star from me.

Nice selection, reasonable pricing

Breen G was very helpful and patient. I looked at every couch option. Returned 3 days in a row before making a decision never any pressure.

Went in looking for a rocker recliner and a new kitchen table. The sales guy was not helpful at all. Really wish we had someone far more competent approach us. Left the store feeling irritated. Definitely won’t return.

Ok chest of drawers arrived damaged

Very good service would do business with again

Brene help me select a great couch for my family. He is very friendly, not pushy. Go see him

Walked in on a whim and was so pleased that Glenda introduced herself and sold me the perfect bed, within 15 minutes! She’s so smart and efficient! Thank you Glenda, I’ll be back. Nice smooth experience!

Tommy was very helpful and efficient! Thank you, Tommy.

Great experience, the Salesman was fantastic and very helpful. Will shop there again🦋

Hi Quality furniture with people who know what they are talking about !! So much better experience than the "on-line" deal. Ask for Breen Gaughan. He loves his job and his customers! You will not be disappointed and your furniture will last and last!

Glenda is very helpful and great to work with!

The salesman Tim went out of his way to accommodate me in a very patient and professional manner.

Tommy rocked it. Great knowledge of the products, very professional, and super helpful. I would definitely look for him in the store for assistance.

Gwen was a huge help! Low pressure. Just showed us what we wanted to see!

Matthew Brown was super easy to work with and very knowledgeable; we highly recommend him.

Matthew was professional & friendly too. Gave us the information we needed & the space to make our selections! Great experience.

Outfitted our whole house in 6 1/2 hrs. Worked with Glenda remotely for 3 months before 1/30/24. Glenda was great to work with as was Mngr Nick

We were looking for a pillow

Matt was very helpful today . It was nice working with him.

Don't follow/ hound the customer so much...

I definitely think Ashley furniture has changed over the years. I decided to give them a try after leaving lazyboy very disappointed. For not honoring what there sale tag that was labeled very clear on an idem I wanted. I got the run around & at that point thought I'd try Ashley again. So glad we did! It definitely has changed & the people are very helpful. Also the signs are displayed & are correct! We walked in & told Shawn what we were looking for & he gave us the time to look around & was very friendly & knowledgeable. We felt like we got a nice set at a good price. Also the new warranty is better than what was going on before. If you haven't been in there for awhile give them another shot 😉 you will be amazed at the change. Also see Shawn he definitely has Patience! Thank you 😊

We would like to thank Matthew Brown for his professional service. He greeted us at the door, directed us to the furniture, stayed near by to answer all our questions, but allowed us to look around on our own. He was knowledgable, thoughtful and helpful and made it easy to decide on our purchase. Thank you, R. Carl and Marsha Mueller

Walked in and 10 minutes later the chair online I wanted they Priced matched, gave me the cheaper price. I will have my chair delivered and set up by February 1. Can’t beat that. Thank you Allen Thomson

Matthew was wonderful. Explained everything clearly and was very patient while I made my choices. I whole heartedly recommend Ashley and Matthew Brown.

Went to over 14 furniture stores and returned back to Ashley Furniture Store in Prescott. Matt, our sales person, was knowledgeable, friendly and very clear on what we ended purchasing. Ask for him when you arrive. Thank you Matt for a pleasant experience and look forward to visiting again!

Our sales person, Mathew, was very helpful and pleasant to work with. He gave us time to wander on our own and checked in periodically to answer any questions. We did purchase a very nice large chair with a matching ottoman and appreciate his help.

Breen was amazing, he didn't pressure my wife and I at all. He had the patience and worked with all of our needs. Breen was professional and very open tothe difficult request my wife was making. We definitely will return just know Breen works and how helpful he is.

If you need furniture, go see Breen! Amazing service. We felt very welcomed, but not pressured to buy. They have great prices and a wide variety to choose from. Will definitely come back for future purchases! Give Breen a raise! 😁

I was greeted promptly at the door by Dawna, who directed me to my area of interest. She explained the particulars as we walked along, the left me to explore on my own, per my request. Ashley was the third store I visited in my search for a proper dresser and it was there that I found one. Dawna then processed the paperwork and we agreed on the delivery date. I left there confident in my choice of both dresser and store.

I gave it a star because I did think Glen was great. And she was professional and caring acting throughout the incredibly challengling experience! The reason I rate this place low is the management - Brandon- who never again followed up with me despite many apologies and also failing to process a credit order. The first couch I bought was cheaply put together. Within 14 days it was sagging and I eventually was able to do an exchange and credit in store. Dealing with the corporate side of Ashley is even worse!!! MUCH worse that it would have involved taking photos of my couch and trying to replace it through them. I am thankful the store eventually over rode this and let me exchange within the store. I went for the highest quality one possible- literally double the price. They did also discount this by 20 percent. I was grateful for that…. But it was only because there was so much confusion and paperwork that never got handeled correctly by Brandon. He was apologetic. But then I did not get the protection on the exchange one - since now having to pay more and a huge hasssle- and i was supposed to be reinbursed by the corporate Ashley. Brandon said that would take a few weeks to get the 200 back. I followed up 3 more times and he said he was still waiting on it… and HE would follow up with me when that happened. He NEVER did and it never went back to my mom’s card (who purchased the couch for me). This all came during a time of much confusion in my life. My wallet and phone were stolen right after leaving Ashley (nothing to do with them) but one and only time I felt so vulberable! I needed someone who was helping to do a MUCH better job with follow through. It was completely unfair how dismissive he was over and over again. When I tried to talk to general store manager he would act like he was the one I needed to run everything by. We lost 200 but did finally get a good couch after the exchange and the store was much better than Ashley at a corporate level. So that’s why I gave this two stars and not one. Ashley makes cheap stuff…. This couch with springs is only one of two couches I would trust there. That is because of the springs and microfiber. Go for that one if you are shopping here.

We would like to thank Nick, the showroom manager, for assisting us with an exchange. He went the extra mile for sure and we are appreciative of his patience and professionalism. Our sales consultant, Tim, was excellent to deal with.

Dawana was professional, knew the merchadise and we left the first time with afeeling that it was whay we wanted and we would be back. The second gentleman handked the paperwork and the sal professionally. Roger

The stores selection, professionalism and prices are great. Communication with the store itself is great but good luck with customer service if needed. Long wait times, understanding their language is nearly impossible and the delivery drivers absolutely do not want anything to do with the assembly part. Our order had to be delivered to us in two unexpected trips because the whole order was not on the truck and neither team wanted to assemble the items even though we paid for delivery and assembly. The first team said the next truck was to put it together and the second trucks team said oh no, the first team was suppose to put it together. After a lot of stomping my feet they finally "partially" put it together and my husband finished it. It's just the principle of it, we paid for assembly! Store is great, delivery has a lot to be desired 🤷🏼‍♀️

Great selection and Matt was very helpful. Matt made the shopping and purchasing experience a breeze. No pressure while we were shopping and Matt had the answers to our questions.

Everyone joined in to make the most recent purchases as smooth and effortless as possible, Thank you Nick, Dawna, Sam, and Glenda.

The sales representative Matthew was very helpful and not invasive! Gave me my space which is greatly appreciated!

Friendly people working on consignment. I requested and was allowed to look around on my own. Dawna, my helper, was able to answer any questions I had and made the purchase process quick and easy.

Don’t hover, don’t be pushy, just let me browse, I’ll come find you if I have questions

Lack of professionalism & customer service My wife and i have been SO upset by this experience, it's taken some time to make this review. My wife and I bought a mattress and a couch on the phone after seeing these items in-store. The couch was delivered finally after much difficulty. Scheduling with Ashley is a chore, to say the least. The bed was on back order and after 6 MONTHS!, I wanted my money back. But since the time had elapsed for so long. My credit card, I used to make the purchase, had expired by that point. Ashley said they could not give me a refund of any type until I got a letter from my bank for some reason. When I was unable to get this unknown document. I finally called my credit card company to get my money back (Since they were holding my money hostage and not delivering a mattress). When the credit card company gave me a refund, Ashley finally refunded me, the same amount AFTER I told them that the credit card company resolved the issue (all of a sudden they can credit a card without authorization!!!!). So then, get this, Ashley threatened me with sending this issue to Collections if we didn't pay them immediately!!! (I think this is some type of fraud). When I finally went into the store, because I live over an hour away, I was met with unprofessionalism and the rudest employees I've ever met in my life. There was a fill-in assistant manager at the time, he was trying, but not acting like someone in charge. And as we were trying to make a payment, of course, they gave us more grief for wanting to take the protection plan off. Then one lady behind the payment counter, with fake long fingernails, started making unnecessary comments under her breath and even about our appearance. We looked at the manager for his response. And all he said was shes in a different department, he's not her boss. We were just there to make a payment that they messed up in the first place. And that was it, and they made it as difficult as possible in every step of every process of us buying a bed and a couch. From what I gather, Ashley doesn't let their managers take action when nessasary to provide customer service. This is the same with all the Ashley stores in Phoenix as well. I will never go to these stores ever again, id rather build my own furniture out of Styrofoam and sleep on the floor than do business with a disaster like this company.

Excellent service at the store. No pressure while looking around in the show room.

The sales representatives and managers use underhanded and deceptive tactics to help pad their margins. After a very unpleasant situation occurred that took months to resolve, my sales person eventually admitted to me that this does occur. Knowing what I know now, I will never shop here again.

Matthew at Ashley Furniture was very helpful… he gave us our space to roam and look around. Then, when we found what we wanted, he made the checkout process fast and simple!

Great selection to choose from and great prices. Matthew was very helpful with no pressure. We will differently go again!

Allen was amazing and helped with every part of checking out!! New to Prescott and loved furnishing with Ashley’s because of Allen!

A really good experience shopping for sofa with Matt. He was a huge help , even emailing me with better choices. So, I came back in and he led me right to my new sofa. A very pleasant experience.

A pleasure shopping and being informed of a deal that we took advantage of. Great customer service

I walked in and was asked by the sales manager if I needed any help. I told him I was just browsing but also looking out for a nice sectional under $1000. I have dogs and can’t justify spending any more on a couch that they will share for us. He directed to me the area I was looking for and left me alone. I really appreciate that. To be frank, listening to some of the other sales reps made my skin crawl. Very pushy. Very dismissive and rude when customers mentioned their purchases at other stores. Lots of “well that’s what you get when you buy from blah blah”. Please don’t talk down to your customers because they have previously purchased at other establishments. Matt ended up helping us make our purchase on a couch after the sales manager paired us up. (I’m so sorry I can’t remember your name). Never once was he dismissive or pushy. He answered our questions factually and unbiased. No upselling hard upselling. However we did purchase the 5 year stain and tear warranty which is a win win win. Thank you Matt for your excellent service, and for treating us like equal intellectuals. We truly appreciate it and can’t wait for our new couch!

Breen was very knowledgable and helpful. He deserves a raise !!

Only a moderate amount of sales pressure but he mis-led us about the 5 year warranty.

Sam was Awesome! Thank you so much for your great service. You went out of your way to make sure I got the delivery date I wanted even though it's not in the normal delivery area. You did a fantastic job.

Great salesman Tom. Cooperative, knowledgeable, and friendly. Products were quality...looking forward to enjoying all of them.

Nice store, my only real complaint is the salesman who followed us around as we looked at sofas. I understand why they do it, but it's just awkward. Following from a distance, seeing if we have any questions. I get it. But it makes us feel uncomfortable. We know where to find you if we need any help. We left and decided to shop online.

Good selection of furniture staff very helpful would have given 5 stars if their delivery service included removal of furniture being replaced. A lot of seniors living in the area that cannot carry furniture outside and may not own a truck to take it to the dump

Matthew, was very respectful and helpful. I told him what I was looking for, he should me where I could find those in the gallery, when I needed more assistance he was on it. I never once felt pressured, he made my experience pleasant.

Great service

We received outstanding service from Tim Babcock...we purchased a sofa primarily due to Tim's working with us during our two visits in the same day. Tim is as professional as they come. And we are very pleased with our purchase. Congratulations Ashley...you have a real winner with Tim...And your selection of merchandise is excellent. This was our first visit, but you can count on us to be repeat customers. We will also let our contacts know.

January 2, 2024 Revision: today January 2, 2024, we went to Ashley Furniture. We were greeted by Donna. Very nice lady and attentive. We walked around and I wanted to get a piece of furniture she was not there. Two other older salesman were sitting staring at their cellphones. We waited and then they asked - need help? I said yes I need to see the nice lady that greeted us. I made them get off their comfy sofas to get some attention. I finished my transaction with Donna which was pleasant and professional- the other two individuals not so. ===================================== Saturday October 28, 2023 - review My husband and I visited your store yesterday Saturday October 28, 2023 and we had the pleasure of working with Shawn, and I must say that my experience was nothing short of exceptional. As a Sales Representative, Shawn demonstrated a remarkable level of professionalism and knowledge that greatly enhanced our visit. Shawn's expertise in the products and services he represents was immediately evident. He answered every question we had with confidence and precision, leaving no room for doubt. His extensive knowledge not only impressed us but also reassured us that we were in capable hands. What truly stood out, however, was Shawn's personable and welcoming demeanor. He made us feel comfortable from the moment we stepped into the Ashley Furniture. His genuine interest in understanding our needs and preferences ensured that our visit was not just informative but also enjoyable. Shawn went above and beyond to tailor his recommendations to our specific requirements, which greatly enriched our decision-making process. Throughout our interaction with Shawn, it was evident that he takes immense pride in his role as a Sales Representative. His dedication to ensuring customer satisfaction is truly commendable. It's not every day that one encounters a professional who is not only knowledgeable but also genuinely cares about the customer's experience. In conclusion, working with Shawn was an absolute pleasure. His exceptional knowledge, professionalism, and personable nature made our visit an enjoyable one. I would highly recommend Shawn to anyone seeking a Sales Representative who goes the extra mile to meet customer needs. He is a true asset to the company and a shining example of what outstanding customer service looks like.

Our sales associate, Breen Gaughan has been incredible from purchase to delivery. Breen showed us a large variety of sectionals when we visited the Prescott, Arizona store. Once we made our purchase he has updated right up to the delivery of our furniture and made sure to follow up once we received our sectional. What a pleasure to have this level of personal service.

Matt was very helpful and the prices were excellent.

Excellent service from Allen.

Shawn understood what I needed help and was very helpful.

Great service. Friendly, knowledgeable, low presure.

Our sales specialist Shawn was extremely helpful. We’re buying a new house that we need to furnish. He helped us with completing an order for several rooms of furniture. I should add that he was very patient as my wife and I “negotiated” on what we (she) wanted.

Matt was very helpful and answered all of our questions. He had good product knowledge.

Matthew was helpful and not pushy.

Salesman Breen was fun to work with. Knows the inventory and found us exactly what we were looking for. Thanks!

One star only because Brandon & the 2 warehouse staff were excellent! My mistreatment came from all the telephone Customer Service people, including Corporate, that I was forced to call because Ashley messed up my on-line order. Veteran, widow, Ashley customer for over 20 years. They were cruel & treated me like dirt.

Highly recommend shopping Ashley for your furniture needs. Salesman Breen Gaughan was exceptional, very knowledgeable, professional, personable, went to bat to get a good price and spent lots of time w/me til we found just the right furniture. In addition, we had a fun time as Breen has a great sense of humor. Manger Nick was great to work with as well. Gentlemen, thank you both. A repeat customer here for sure. Thanks again, D.R. Inzerillo

The sales person, Tommy, wasn't pushy, but was in the background to answer questions. I like that! Was looking for dining room set and they have a hugh selection on all price ranges. I bought one and very happy with my selection. And Tommy didn't try to sell me on something I didn't want. My next purchase of anything will be at Ashley Furniture in Prescott, AZ!

Matt was a good listener. I came into the store knowing what I wanted and had questions about the specific product. He answered all my questions in a very professional manner.

Good service and quality furniture

My husband and I were looking for a coffee table and two other small tables for our new house in Prescott Valley. Our salesman Tommy took great care of us and set up delivery and was very nice. I would highly recommend Ashley furniture to other friends. Thanks again for the great experience we had!

Allen and Glenda were professional and accommodating. We found what we were looking for and at reasonable prices.

Glenda was more than helpful... thank you!

Mathew was Super Duper Sweet and Helpful. I will not return to Ashley furniture and recommend it to many! I spent almost 4, 000 dollars shopping in this store. When I called the day afterwards to ask some questions, I was really taken back by how RUDE THE FRONT DESK IS! I CANCELLED MY ENTIRE ORDER. I REFUSE TO BRING MY GOOD SERVICE TO A COMPANY THAT OBVIOUSLY DOESN'T CARE HOW THERE SHOPPERS ARE TREATED.

I have dealt with this Ashley store twice. Both times, I have been treated well. Staff was courteous, proffessional and took the time to serve my needs. I had an excellent and above expectations experience from this Ashley store. I highly recommend it This is contrary to the horrible experience I had from the Ashley store in Scottsdale, Mayo Boulevard.

I was pleased with the service I got here. My salesman bent over backward to please me. Thank you Breen!

nice pieces! and local

Awesome experience. Tommy was amazing and deserves a raise

The cushions on the sofa were deformed and they would not take care of the issue

Tommy was our salesperson and he was great. He took the time to show us several pieces and answered all our questions. We were able to get all the items we came for and we’re happy with our choices.

Great service and people

Found exactly what I was looking for at Asley. The salesaman that waited on me was extremely helpful and courteous showing me many items from which to choose. When I again want to purchase furniture, I will definitely visit the Ashley Store. Joan Zimmerman

They were sooo wonderful and patient with me. I was a bit of a wreck! Especially Brandon, Glenda and especially Donna

Walked in, was acknowledged by absolutely no one. Spent 20 minutes walking around, not a single sales rep decided to help. Was prepared to buy a whole set of furniture but I didn’t want to give these people a commission. Three supposed employees were bumming around the front doing God knows what. I’d rather buy off the website than give this location a sale.

(Translated by Google) Super professional 🙏🏻👍 (Original) Súper profesional 🙏🏻👍

I was hesitant to go into a furniture store because I feared a high-pressure sales experience, but it was wonderful! Tommy was helpful and made the buying process easy once I'd tested every single couch in the store. The delivery was smooth and on time. I'll come back here the next time I need furniture.

Amazing staff! And great deals

Good customer service experience.

Tom, our salesman. Was very helpful and not a leach. I was able to shop alone with my wife and when he saw us hover around one sectional he walked over to help answer questions and price out different pieces. I would work with him again in the future.

Very helpful staff, took their time to help me find the right needs for my kids with no sales pressure vibe.

Our experience at Ashley Store was very positive. They price matched furniture items we had found at another store for less money. Shawn was professional and helpful without any high pressure.

Salesman was very informative and helpful. He allowed us to browse around the store without following or bothering us as we looked for what we wanted.

Tommy was absolutely amazing !!! Helped and answered all our Questions. EXCELLENTE SERVICIO !!!!! We are happy with our purchase. GRACIAS!!!!!!

Salesperson was great, easy process, thanks 😊

They were pleasant, professional, knowledgeable and were able to give me what I wanted that day

Excellent service and a very knowledgeable staff.

Great customer service and quality merchandise

No hard sale and very helpful customer service. Will go back .

Efficient and friendly service. Worked with us on our needs.

Great customer service!

Service was great!

Great. Dawna was super helpful

will give a review when the furniture arrives

Always a great experience when purchasing anything from this store. Employees are knowledgeable, kind, and very helpful!

Allen made our shopping experience easy and seamless. He was very courteous and professional and helped us find exactly what we were looking for. We were in and out in no time. We have always had a pleasant experience at this store and have always found what we needed.