We experienced great service and great deals

Matthew was helpful and honest but not pushy

It was so quick and easy.

Great service. She us time to browse and discuss what we wanted. When we decided on our furniture she conducted the sale in a very professional manner and explained everything very well.

We walked into Ashley with the intention of just looking at their coffee tables and ended up purchasing a new bed and two nightstands. Dawna was a wonderful help in showing us around and extremely knowledgeable about the various products. What we bought is made from solid mango wood and is quite beautiful. We are extremely pleased with Ashley's service and products.

Cayla is really personable, professional, and helpful when it comes to custom modular furniture, mattresses that cater to your needs and everything Ashley!

Our experience was very positive. Staff very friendly and attentive. They provided suggestions and were very patient while we compared different living room groups. We are excited to see it put together in our new home.

Buying the platform was fast and easy.

10 all the way across the board

The store experience was low pressure, items were well displayed, staff very helpful & efficient! Delivery was very professional, follow up with customer was incredible every step of the way! Well done!

Very nice and very big. I think all dining room and kitchen tables should be in one area. My sales man was very nice. Very nice store

Cayla is an exceptional part of the team in Prescott. Her service is individualized and creates an experience the customer will want to come back to, time and time again. Her energy was fun to work with and we found the perfect couch for our home. Thank you Cayla!

The salesman (Sam) was very pleasant, knowledgeable, helpful and did not rush me to make my decisions. The store was nicely laid out, and easy to find what I needed to purchase.

Very informative, thank you

Worked with Sam ! He was excellent! Great communicator, smart, honest , sincere.

Kimberly was awesome. Very helpful. Not pushy. A pleasure to deal with.

Great experience(s) at this store with our sales associate Sam! We were shopping and comparing mattresses; Sam was so engaged, knowledgeable, friendly, and no pressure. We ended up not buying a mattress at Ashley, but within a few days we found some bedroom furniture on the Ashley website, and went back into the store to see in-person. Sam again was great; remembered us, answered our questions, and provided more information. As are “baby boomers” we said we wanted to think it over…a couple days later (today!) we called Sam and ordered the furniture! Sam explained all the sale and delivery details. So excited!

Very friendly staff

Wonderful shopping

Just bought a new bedroom set from Ashley furniture customer service was great! Tommy Helped us pick out our bedroom set ! We were in and out within a half hour! !

Found what I needed quickly, sales people were very helpful.

Very happy in dealing with Ashley Furniture. Breen was great and offered sound advice and good tips in purchasing a recliner. When it is time to purchase any other Furnishings I will definitely go back to Ashley's they were a pleasure to deal with.

Excellent service with the right touch.

Polite, offered good options, not hard sell. Only wish the delivery could be sooner.

Kimberly was a fantastic consultant and was very kind and helpful. It was pleasant shopping at such a beautiful and friendly store. Thanks!

We enjoyed our experience with the staff and our purchase. I just wish they carried more items in stock..

Dawna was the best and was so kind and very helpful !!

I had such a positive experience visiting Ashley Store in Prescott. The friendly employees were very knowledgeable and helpful. The store had a wide variety of furniture to choose from. I would definitely recommend this store.

Carly was great to work with and super helpful! Her friendly attitude was wonderful and so appreciated! I highly recommend her!! She is exceptional at her job!!

Cayla was very helpful. She helped me figure stuff out on the furniture.

Sam was very helpful and knowledgeable!!

It's a beautiful store and the customer service is great. I bought a gorgeous chair. It's just what I wanted.

The salesman (Shawn) was very well informed, not pushy and let us take our time. Highly recommend Ashley Furniture.

Couldn't have asked for a better more patient and helpful sales rep than Tommy." Also, excellent careful delivery service from Martine and Carlos!

Sales lady was awesome!!! (Dawna Thomas)

Salesman was rude and forgot to give us our $50 coupon. He even took a picture of the coupon with his phone and still forgot to put it on the sale. I didn't notice that it was missing until it was to late. Won't shop there again.

We went to the Ashley Furniture Store in Prescott, AZ today to set up my aunt’s apartment. Our salesman, Shawn Sands, was delightful. He helped us choose dining room, living room and bedroom furniture. It was a very good experience and Shawn had a very good sense of design and style. He was very familiar with the products and inventory. The prices were great and delivery and set up is included as well as some warranties. We had a very successful day. I would highly recommend shopping at Ashley Furniture and using Shawn for your salesman.

I will only buy at the store not on line. To much trouble on returning.

Bought a leather sofa bed from Breen Gaughan at Ashley in Prescott. Excellent salesman--knew all the inventory and guided me to the perfect piece. Purchase and delivery were wonderful! Love my sofa! I was originally concerned about Ashley quality due to negative reviews. So glad I took the chance!

Matthew Brown did an excellent job guiding my husband and me through the process of buying quality furniture and a mattress for our new home. He was professional, kind and very knowledgeable of everything. Highly recommend him!!

Sorry my mother changed your mind on the chair but I loved it but she it's her chair so her decision you guys are great salesman was stupendous and staff there's great thank you so much

Dont bother paying more for a warranty. I was told if I have problems with couch cushions they will come and "fluff" or "replace" the cushion. The same tech came out twice. Told me I need a new cushion. When I follow up, I'm told he said the problem was fixed and he just closes the work ticket. Very frustrating. Waste of my time and money.

We had a great wxperience with Ashley SO FAR....ITS NOT FAIR TO ASK ME TO RATE YOU BEFORE I GET MY FURNITURE... we enjoyed our sales rep Shawn. We waited for Shaun to come back to work so we could give him our order.

I am very happy with the Ashley experience, everyone I dealt with was professional and personable. I also believe the price and quality of the furniture was very hard to beat. Sales Rep. Kimberly Owens provided personable, knowledgeable and professional sales support. I have dealt with over-zealous sales people at other stores and walked out the door. Kimberly knew the answers to my questions and provided low pressure support that made the sale. After the sale, I received constant updates on delivery date and time, all very helpful. Daniel and Martin arrived right on time and provided professional, thorough, and excellent installation of all the furniture. They made sure I was completely satisfied before leaving my house, truly a class act. I will definitely shop at Ashley in the future, and will recommend them to my friends.

Sam was very polite, patient and helpful in my search for a new recliner. He listened to my needs and showed me appropriate choices with no pressure. Shopping at Ashley was a pleasure.

Nice :,)

We had a great experience with your salesman Tommy Hughes. We are very happy with the recliner we bought. Was just what we were looking for. Would have graded a 5 star if price was lower.

Service at store was great and our delivery was fast and on time. Thanks so much!

My salesman was Sam and I have to say I wouldn’t have been very motivated to buy a couch with any high pressure sales associate. he was very well informed on the products from the lowest to the highest price. I was super stressed about furnishing a second home and wanted to get it right and I was back-and-forth a lot and he was very patient with me and extremely helpful. Great personality. Super motivated and kind. Definitely will be back.

Still waiting on hearing back from Ashley Furniture "customer care" as to whether they are going to help resolve my issue from October 2024.

Very nice store. Pleasant and helpful salesman. We purchased a dining room set.

Wonderful experience. Breen took the time to show me every couch because I came in without knowing what I wanted and he adapted to things I said I liked and didn't like as we went, so I ended up with the perfect living room set in the color I wanted. Thanks Breen!

Had a nice selection of quality furniture and knowledgeable salesperson. We asked a lot of questions and received answers fairly quickly.

Great service, no pressure. Good inventory.

I will get Ashley a 10 my dining room set is wonderful also Kayla was very helpful I would give her a 10.......

Great staff and selection. My wife and I worked with Breen, one of the floor salesman who was very helpful and understanding of our needs. We were very happy with the service he provided and would definitely recommend.

The store manager matched an online price for me on a table I wanted that had gone back up in price in store. He was attentive and gave us great customer service! The warehouse staff was careful with our item and assisted us with loading it into our truck and they were very friendly. Top notch experience, and we are glad we didn’t need to drive to Phoenix to get what we wanted!

I bought two Sealy adjustable bed mattresses that were over $9000. My daughter‘s mattress has gone bad. We can’t get a technician to come out and look at it. We sent photos as they requested and now they just wanna send out a technician to repair the mattress. Which in my opinion will not correct the problem. Her and her husband both are sleeping in two holes from the mattress going bad. The virtual assistant is incredibly frustrating because you can’t talk to a live person that doesn’t have an accent so thick you can understand them. I have been trying to get through to the store manager, but every phone number put you in the virtual assistant, which is extremely maddening. I will never buy anything else from Ashley again and I wouldn’t recommend anybody ever buy anything from them again because their customer service is not good.

Had a good time at the store. salesman was Sam really nice person.explained everything perfectly will recommend relatives to go shop there.

Nothing but praise to the sales staff working the floor. Very friendly and professional in their approach without being pushy. My first encounter two and a half weeks ago, was with an older gentleman by the name of Bren, I think? Then, today, Matt Brown helped us order what Bren showed me two weeks ago. Enjoyed working with both of them.

Very friendly and helpful sales agent. Helped me find the perfect furniture for me

Fabulous!Shawn was wonderful n took his time with us !! We love our new furniture!! Thank you Shawn!! We definitely will be back !! And ask for YOU !!!

Great selection; and had stellar prices for Black Friday. The only thing I would have liked better is if the workers were less helicopter-y and would let you walk around for awhile before trying to sell you on furniture. I understand they make commission and want to make a sale, but sometimes it’s nice to just sit on some couches and talk with your partner about what you think about them; without someone else present. We are very happy with our couch/discounts we received!

My experience was easy all the way around.

Breen did an excellent and professional job for us. We are pleased with our orders at the beautiful Prescott store.

Good experience

Kimberly was super helpful in helping us find our mattress. Very kind. Great service. Overall great experience.

Great positive experience.

Excellent customer service!

Very pleasant business! Sales associates don’t pressure customers and follow them around. They are very friendly & helpful when a customer needs assistance.

Attentive...appropriate to wait on review until receive transport from warehouse on time Dec3 & relative to protection Covering/Condition.

The salesman we worked with was super friendly and nice. Beautiful big store something for everybody and best of all the prices were actually reasonable for very nice furniture. I highly recommend before you overpay for furniture you go to the Ashley store.

The employees I encountered were very friendly and helpful. Good selection. I will gladly shop Ashley again. My only complaint is their stock was limited causing me to change my selection twice because the ones I chose were either discontinued or out of stock.

Dawna Was amazing and helped us find our new perfect love seat!

Micheal the ast mgr was awesome on every level and very helpful. We ended up with 2 living room sets of furniture for our homes in Prescott and Phoenix. Very happy with both and the Ashley experience!!

My wife and I bought a bedroom set from Ashley’s. We got the wrong size bed (our fault). We contacted Breen, our salesperson, who referred us to the store manager, Michael. They both worked to correct the problem and did a great job. Great customer service. The bedroom set is great. We will enjoy it for many years to come. Thanks Ashley.

We had a wonderful experience today. Sam greeted us and helped us make the purchase we came in for. Thank you Sam.

Our sales rep Shawn was very easy and accommodating to work with. Took time to show us many options, and explained delivery times and made sure we got all available discounts. Highly recommend. L

Sam was very helpful!

Tommy was excellent with helping me find exactly what was right for me and my fiance. Thank you Tommy.

Excellent service, friendly atmosphere, quality furniture.

Friendly and knowledgable

Calls keep hanging up on me. When in the lady wouldn't listen and kept try to sell me stuff I wasn't interested in.

Shawn was great and gave us time to look and answered our questions. Very professional and nice

I had a great time at Ashley’s. The gentleman I was introduced to was Shawn. He was extremely helpful and polite and made my experience great

Had a great experience shopping for new livingroom furniture. Everyone was very friendly and professional but not pushy. Tommy was a great help navigating the store and they had even catered in a delicious free lunch. We received a great deal on a new sofa and loveseat. Thank you!!!!!

Great experience at Ashley! Thank you!!

Kim was very helpful professional and patient with us deciding on ou purchase

After finding zero at two other local furniture stores, I walked into Ashley’s and within 10 minutes I had a beautiful sofa/loveseat picked out. I flagged down a gentleman named Tom and he gave me a delivery date and completed the paperwork and we were on our home - fast courteous service. I’ll definitely be shopping there again!

We had the great fortune to meet Sam when we first came into the Prescott store . No pressure but was there to answer any questions . Followed thru on our purchases. I haver NEVER had such wonderful customer service. Would buy there because of him.

Our Salesman Tommy was very helpful! I highly recommend him!

I explained what I wanted and the sales rep. found two choices for in the showroom. The terms were clearly explained and we left satisfied with our purchase.

We were given excellent help with our purchases and we will continue to purchase items from you store. Thank you so much!!

The staff is so attentive! We got exactly what we came for! 🙌🏼

My husband and I just purchased a recliner and a headboard bed frame. Our sales person Matt Brown was very helpful with our purchase, would definitely buy from him again. Thank you Matt!

Matthew was amazing. He introduced himself and figured out exactly what I needed. He did not stock me but gave me room to wonder around, and when it was time to place my order, he was efficient and quick. Thank you Matt!

Great Service. Excellent sales person

Shawn was very helpful and courteous.

Purchase of our new dining room set went seamlessly. Tommy was fantastic to deal with at the Prescott location.

The staff was warm and extremely helpful with finding exactly what I needed for my living room.

We had a wonderful experience with the sales representatives. They were helpful and not too aggressive in getting us to buy. I would recommend them to anyone.

Very positive experience. They had what we wanted for a good price.

The salesman was efficient and kind, he helped me pick and was patient with me being really tired but I had to get the couch ordered.

Salesperson work with me on my purchase. Very professional. Happy with Ashley second bed. I've bought there

We’re still not sure what kind of review we’re going to write. It’s been a month since we bought a sofa and have been trying to exchange it for something we can use. I’ve prepared felony cases for prosecution faster than this.

Went in on a Sunday, had our eyes on the Sophie collection. Still was debating. Michael assisted us with no pressure. Told him we were specifically looking at only purchasing the left and right chaises. That wasn’t a problem. Gave us his card and told whatever we decide we could just call him. Called Michael the next day and did the transaction over the phone. There was a minor bump in the transaction but Michael smoothed it out immediately. The chaises were delivered that Thursday. Delivery guys did an awesome job setting it up. Very professional and quick. Happy with the purchase! Our corgis approved!

Very good experience Excellent staff Rate 10

Salesman was very nice and helpful. I felt no pressure while shopping and was given lots of time to look at my options.

Love my couch and love seat, but the salesman, Sam, refused to help me with an issue after I ordered so their after sales service is the absolute worst!!! I won’t ever shop there again after that.

It was really good. I got the coffee table I found and love it.

They have stuff to sit on

Matt helped us purchase the exact sofa, loveseat and accessory tables that we wanted.

Got great service from Garrick. We were looking for a recliner because my dad had a head injury. Garrick was very patient and helpful in help us to pick out the chair. He answer all our questions and put it in out truck for us.

My husband and I went to the Ashley Store in Prescott, looking for 2 recliners. Matthew Brown greeted us as we walked in and directed us to the power chair section. He did not pressure us in anyway. He was there to give us advice with hovering over us. He was very instrumental in us purchasing 2 leather recliners. He corresponded the delivery with our busy schedule. He gave us his business card, and told us to call if any problems arose, or if we had any further questions Matthew is a great representative for Ashley

Lov d the store and staff were very helpful. We were able to find just what we needed.

Loved shopping at Ashley’s! Everyone was so helpful and the furniture was amazing quality. I was able to find my dining room table at my price range, that fits my family’s needs. Definitely will continue to shop at Ashley’s.

Quick- service- nice selection!

Salesperson lied to me

Mattress is comfortable and service was top notch

Sam was my salesperson and he was wonderful. Was patient, knowledgeable and very helpful.

Easy pressure for looking in a nice big store. Gentleman sales guy was very accommodating. Always love Ashley’s products. Love my chair.

I love my new couch

My husband and I were very impressed with Breen and his manager, Michael.They were very knowledgeable and personable with our many questions about mattresses. When there was an issue with our delivery I called Breen and he referred us to his manager Michael and the store manager , Nick. They resolved the issue efficiently and with patience and professionalism We are very pleased with our Tempur Pedic mattress and the excellent staff at Ashley. I would like to share with the owner that the phone system that is in place at Ashley is challenging It would be much more productive for the consumer to have direct access to the Ashley store.

We had an excellent experience with a salesman named Breen. Breen was extremely helpful, knowledgable and available. Great job. Thank you, Breen, for taking great care of my mom and me. God Bless. -John

Worst experience ever. Store sales person was nice, but the actual furniture delivered was not even compatible to what’s on the sales floor. What arrives…well if it arrives in as your full order, because what came to us was not even 1/3 of what we bought since it was to damaged to even bring, is not at all what is on the sales floor. Instead it’s low grade furniture that is poorly put together and of terrible quality. Walmart press board furniture is of higher quality! And for the price you pay at for it, it’s utterly ridiculous. If we wouldn’t have had to live on the floor for we would’ve returned everything. Worse experience ever and a flat out lie as far as what you are actually purchasing.

Update 12/17/24: they may pretend to care on the reviews by providing a way to contact them via email but I sent an email in October with no response to date. Even more disappointed. Poor quality, poor service, and horrible protection plans. Don't do it. So disappointed with the level of service I receive after spending over 20k on furniture for my short term rentals. The furniture protection plan is a joke and in 2 years they have never covered anything even when it clearly says it covers a "tear" or "rip" when my couch ripped it wasn't covered but they couldn't be bothered to tell me why. I decided to cancel the pretention plan by calling the company directly and I did. She gave me 5 cancelation numbers (5 different orders 2 online and 3 in store) She gave me a number to call so I can provide them with the cancelation numbers so they can initiate the refunds. Ashley Corporate at 623-209-2714 but that number says "please wait for an associate" then 10 seconds later says "we cannot take your call right now please call back" and hangs up. I called the store at 928-515-2670 and it routed me to online who can't see my local store invoices. The first rep told me to call the protection plan company and I told him I already did and that they said I needed to provide Ashlee with the cancelation numbers. He argued with me for 30 minutes and refused to put on a supervisor per my request because he said they can't help me. Finally he sent me to a supervisor (after asking 5 times) and she was able to assist me with only the 2 online orders and told me to call the local store to handle the local orders. I told her I keep getting routed to online when I call the local store. I begged her to stay on the line and try to get the local store on the phone so she can explain what she did to help me since everyone else didn't seem to know what they needed to do. After an hour she couldn't get them to answer the phone so I am on my own. The worse part is that we dd some of the orders in my name and some in my husbands and now I have to do it all over again for my husbands records because they needed him to call to cancel those ones. Hours on the phone and it still isn't situated. Needless to say I will NEVER spend another DIME on ANY Ashley furniture in the figure.

Salesmen were not pushy but happy to help with whatever they could

How far Ashley has fallen in a matter of a week. Prescott Ashley store. Sam is the ONLY guy to talk to or work with. We came in today after buying a recliner from Sam earlier this week. We wanted to buy a twin bed and mattress and Sam told us to come back on Labor Day and he could work a better deal. We came in and Sam isn't here yet, instead we got some old crusty dude that immediately pushed adding MORE furniture and then reworked the deal we had with Sam for MORE money, and still pushed adding MORE furniture. Sam should teach a course in salesmanship, what a waste of time to get pushed around by old timey sales tactics of upsells and "lemme go see the sales manager". Sam gave us a great deal, on exactly what we were looking for and never went and had to "talk to a manager".

Where do I begin… Ashley is the worst furniture company in America! First, my order didn’t arrive complete. Pieces were missing. One of the pieces that did arrive was broken. And the material had a tear. They sent someone out to fix it, but I was still not happy with the quality of the furniture. They emailed to schedule the delivery of the balance of the order and then on the day of the delivery they never showed up. I had to reach out to them and was informed that it was scheduled for the following week. Then my wife and I decided that we were not happy with the quality of the furniture that we had already received, so I called Ashley to let them know that we would like to return the items we received, possibly when they delivered the rest of the furniture. It was then that there foreign customer service department informed me that Ashley does not accept returns. And that all sales are final. I informed them that there is no company in America that does business that way they refuse to listen to me, their customer. Instead they continued to demand that their company policy was more important than me. The paying customer. It is because of this that my wife and I decided that we are not going to receive the balance of our order If that is the way, they choose to do business and treat their customers. I would highly recommend that no one purchase furniture from Ashley. One more critical reason NEVER to purchase from Ashley… 2 months into a 60 payment promotional they pull this number on their VALUED customers. Adding 2% of our original balance to our current balance!

Couch delivered with 3 holes in back. I got the run around from the company for weeks. They said they would not replace it they had to send technician to repair it. I refused to buy damaged merchandise. The phone number on employee business card as well as internet is a customer service virtual assistant representative's that cannot answer questions and most of the time she says good bye and hangs up on you. After visiting store 2 times and furnishing pictures several times i get an approval for a replacement . Only to get an email stating they beed pictures and will send a technician. Went to store again and had delivery of replacement scheduled . I receive a call that morning stating it won’t be delivered. I am now very upset, and asked why Representative said she would have to call me back. She never did. I call again and the new rep says it will be delivered. When the time frame ran out. I called again and they told me couch never made it on the truck and it won’t be delivered. I sat home all Saturday waiting. Worst customer service and communication between the store and customer service department I have ever experienced. I will not recommend this company due to the customer service department and delivery services in which I paid for!!!

Matt was the best! Very knowledgeable and helpful

Mark was very professional. Never pushy which is a plus. Very thorough in purchase / warranties etc. Definitely an asset to the Prescott location.

Matt was great! Very helpful. Great prices.

Matthew Brown was a great customer service associate who answered every question we had easily. He was more than helpful, going above and beyond and very knowledgeable on every question we needed answered. All the employees there are great, but I feel we kinda got lucky with Matthew. Their pre-approval financing process was also easy to deal with as and it was definitely an all around easy smooth experience in buying our couches.

By far the greatest home shopping experience I have had. Shawn was awesome and worked with us and our budget, and Nick the manager was great and made our dream couch come true. We will be back in the future for sure.

Awesome place

They got good stuff. The quality is always good with these guys. Not super fond of the idea they just don't have anything you can buy today. Most has to be delivered for a price. Can't just pop in and buy whatever you're looking for.

We went into the store yesterday looking for some furniture, and left the store super annoyed, and amazed at the same time. "Dawna" is the absolute WORST salesperson we've ever encountered. How can this individual even have a job when: 1) The question is asked "does this come without power?" "I don't know" 2) "I'm the #1 salesperson here and you want this, because this chair was moved to my section for a reason" 3) Dawna says "have we made a choice yet?" and when we replied no, she said "so what's the dilemma?" 4) "I've seen people look at too many things, get confused and leave with nothing" 5) when I start talking about being uncertain with furniture, and didn't want to make the wrong decision... "Dawna" began talking over me, and didn't let me get one word in because what she says is right, and knows better. 6) Dawna gave my 69yr old mother in-law her card and said "since you guys are all over the place and can't make up your minds, here's my card whenever you're ready to make a purchase" as she flew off to be pushy and overbearing with another couple (which left without a sale because they were annoyed as well). I understand commission sales, and how it works for the person to make a living... But "Dawna's" complete lack of empathy trying to understand what the customers needs, truly comes 2nd to HER needs to make a sale. That's just disgusting, and unprofessional. If Ashley Furniture has a training program for basic customer service, please have this individual go through the course, because she genuinely needs it. How the self proclaimed "#1 sales person in the store" achieved the title is beyond us. If we decide to return to the store, we'll definitely seek assistance from someone else. Do better "Dawna"

My family and I are still bewildered from the unprofessional behavior from the salesperson, Dawna, in your store. When we walked in, we began walking up the stairs (since we've been there before and wanted to look at both loveseats and barstools). From down the stairs, she asked us what we were looking for and said there was only 1 loveseat upstairs so we should just look downstairs. We said we would continue to walk up the stairs, then gladly continue downstairs afterwards. She then followed us around the store, stopping and waiting each time we tested a piece of furniture. It felt overbearing, so we said we'd like to look around. While sitting on one set we liked downstairs, Dawna wasn't even entertaining what we liked and directed us towards another set that was $4,000 for power recliners with what she referred to having "all the bells and whistles." We told her we don't prefer the power recliners, and asked what the price would be without the power option. She arrogantly laughed and shrugged, "Ha, I don't know.." then she walked off chasing down other customers. We weren't halfway through the downstairs display, when she approached us again and asked, "So what is the dilemma folks?" We confusingly said there is no dilemma, we are looking for loveseats and recliners for our living room. She then said to us, "Well I've seen people come in and take too long, confuse themselves, then leave with nothing." My husband replied, "Yes, but we don't want to make a rash decision either." Dawna began speaking over my husband, and it continued for an awkward ten seconds where she intentionally raised her voice to speak over him. He walked away, and we all continued to look at more furniture, hoping someone else would help us at this point. Unfortunately, Dawna went after my 69 year old mother next. She handed my mother her business card and said, "Since you can't make up your minds, here's my card and you can call me when you're ready." Then went to another customer. The only reasons I gave 2 stars instead of 1, was because we did see some furniture we liked and may purchase, and also the gentlemen who was sitting at the desk in the back saw us looking at a chair and asked if we needed help, and was extremely pleasant and professional. My mother just purchased furniture a few weeks ago from this store, and raved how nice the salesman was through the process. She doesn't remember his name, but we all agree if we come back we don't want Dawna anywhere near us.

Our sales guy, Matt is the consummate professional! He is friendly, thoughtful, helpful and most importantly follows up. We have ordered several pieces of furniture through him and he has handled all the details by text and email. Matt is truly the best. Thank you, Ashley Furniture for having him on your team!!!

Service was exceptional and salesman Breen was very friendly, funny and knowledgeable. We were very pleased with the quality of service and furniture.

Breen at your Prescott Arizona store is an exceptional person and a fantastic salesperson. Thank you for putting him on your team!

I am happy with the purchase and Dawna was great

Friendly staff. Easy to work with to find all we needed. Delivery is a little slow, but then maybe you are real busy.

My husband and I went to Ashely Furniture about a couple of months ago. We bought a sectional, coffee table and two side tables. First issue was the delivery kept getting pushed back. The salesman seemed nice in the store, gave me his card if we ever needed anything regarding our order. When we reached out to him, he acted like we were bothering him and just no longer answered his phone. Then, when the furniture all came, I noticed right away the color of the tables didn't look good in the living room so I called to start an exchange for the other color right away. The store told me they don't accept returns and we are pretty much stuck with the ones we chose and customer sign the receipt that states there are no returns unless it came damaged. I looked at the receipt and it does not state that, it was on another piece of paper that we were just handed with the receipt while we were leaving, it was not signed. Since having the furniture it has deteriorated substantially. It's just my husband, a young golden retriever and myself. The tables are easily scratched and the couch is pilling all over it, and is looking more and more haggard. We are going to just use it as a lesson not to buy from Ashely ever again and to actually spend a little extra to get pieces that will last more than a few months. But, I want to warn people that it may go fine but there are the cases where the furniture there is just really cheap and substandard.

You are an American business. Ditch the advos in Spanish

Got a great sofa recliner on sale. Later purchased 2 rocker recliners on which the color was misrepresented in the photos. Also found a nail or something coming through the fabric. Was told a tech would need to come see it and day set for 7/15. Tech was a no-show on the 15th. Called and was advised he would be out on the 22nd. Again, a no show and no call. Now advised he will be out on the 29th. I doubt it. Once Ashley sells you something, they could care less about you. Horrible customer service to say the least.

Breen was my salesperson and this guy is absolutely wonderful! It was a really great experience and he was the main reason for it, he is golden!!!

Great staff. Shawn was excellent

Matthew Brown has been our service provider each time we have been here and he is very helpful. I like that they deliver to the Walker area as well!

Had great experience with Tommy and came back saw a great manager and made my purchase will buy there again.

Beautiful store, nicely laid out, sales people readily available, friendly and knowledgeable. Furniture is of a good quality, and the prices are reasonable.

Sales clerk was very helpful

Matthew was an excellent salesman. Very informative an knowledgeable. We will be coming back.

Mathew Brown was awesome!! Very product knowledgable, friendly and no pressure. Great experience working with him.

Tommy was awesome! So helpful and easy going.! Great sense of humor. Helped me start my new life!

Everyone was amazing! Our salesperson Tommy was so helpful, not pushy, kind, creative, knowledgeable and a pleasure to do business with! I have avoided in-person sales transactions for years but working with Tommy made the experience pleasant and fun! Great job!!!

Awesome salesman, great service

Nice store. Staff was very friendly especially Shawn who helped me find what I needed. The only change I would suggest would be not having your sales people bunched near the front door like car salesman just waiting to scoop in on the next customer. Shawn did approach us, and he said take a look around and let me know if I can help and would check in now and then. Very nice guy!

Hi. We came to look for a mattress. We were greeted by all employees nicely. Breen took care of us, he introduced himself politely. He showed us around and told us every Detail of every piece of furniture we had a question about. Upstairs he explained us all types of Matresses and was focused on us the whole time, he showed us also Pillows and Mattress protectors. We ended up buying a lot additional pieces of furniture then we had originally planned 🙂👍🏻. Thank you Breen for your all the assistance ! Side note: that store needs Wifi, there is bad service. Also the management needs to order more modern furniture/ colors/ fabrics. Everything is brown/ beige and wood . I would have bought a lot more - but the choices were simply not there. But we will be back 👍🏻

If I could give 0 stars I would. But I wanna leave a review about my terrible experience. Everything was going great. Got this beautiful bedroom set. The lights on the night stand stoped working. no problem... i called warranty they sent a technician out and a part was ordered (the technician took the existing part, the wiring for the lights). THE WRONG part. Called warranty, was told the new part was on the way. WRONG part again showed up at my house. So called warranty again, this time stating they needed to send ANOTHER technician out, since the wrong part was being delivered regardless of the fact I kept telling them the WIRING was missing. Waited all day yesterday (had to take the day off work), NO ONE SHOWED UP. Called warrenty again, apparently the appointment was scheduled another week out. NO NO it was not. It was intentionally scheduled that day as i took the day off. Warrenty now had to reschedule again! 10 days out. It has been MONTHS (no i'm not exaggerating), Im over it! I will never order from here again.

It was a very easy and enjoyable experience.

Wonderful experience.

The salesman was great.He answered any questions we had.Didn't purchase anything because we want to find what matches our home.We want to shop else where at this time.

Excellent customer service, very friendly and helpful.

Salesman was right there to help me

The salesman was friendly and greeted me, led me to the area where I needed to be, answered my questions and completed the sale without being pushy or aggressive. A great experience.

Excellent experience. Everything came off without a hitch and the new patio furniture looks great. Thank you all.

The salesperson was very friendly and helpful, however she confused me with what she told me to expect regarding delivery. I received a confirmation for delivery sooner than expected so I called the store and spoke to the lady who sold me my furniture. She checked with “the office” and told me that indeed they would be delivering on the day the email stated and she told me to confirm it by clicking on the “confirm” button, which I did. I was expecting my furniture to be delivered so I got rid of my old couches and coffee table, but I never received any communication on that day or the day before. The day the furniture was supposed to come, I started calling the store at 10am, when they open. No one answered the phone. Finally, about 11:30 I decided to call the corporate office. I was told my delivery would be coming the following Thursday, almost a week later! So here I sit, no, actually no sitting because I didn’t have a couch to sit on! The lady I spoke to at the corporate office transferred me directly to the store and the manager answered. He apologized for not answering the phone-said he was the only person available on the sales floor and couldn’t get to the phone- and he apologized for the mess up with delivery. Apparently there was a big miscommunication between the store and the delivery company, which I explained doesn’t help my situation at all. I did receive my furniture on the Thursday they said they were coming the second time, and I’m very happy with it. The delivery guys were hardworking, quick, and professional. I appreciate that and I love my new furniture, however I hope the manager follows through with what he told me he’s going to do and address this problem because apparently it happened at least once before this happened to me.

No hard sell. Gave good suggestions. Quick service.

On a whim we walked into Ashley because we were looking for the perfect dining table that would fit in our small dining area. We were greeted by Matthew Brown and he was wonderful to work with. He removed table leaves, provided measurements, answered questions and was just generally awesome. Oh, and the furniture is beautiful and well made. Look for Matthew, you won't be sorry.

After writing my initial store review, there was an issue with a damaged item. After Ashley's failure to replace it, I requested my cash back. They finally, after 8 days deposited my refund only to withdraw the deposit into my acvount the next day. I called customer service and got the run around, referring me once again back to the store. The customer service dept is staffed with reps with speak a stilted, heavily accented English and barely can communicate both in taking one's complaint or in giving a scripted response. If you believe you buy merchandise and service, stay away from Ashley. They will not resolve your issue.

Had an excellent experience at this store ! The management team, sales associate, and warehouse guys all went above and beyond ! Got a great deal on my purchase ! Highly recommend them and will be returning to Tommy for any future purchases !

Glenda was helpful , pleasant to deal with and showed me all possible options for what I was looking for . Great experience !

Breen was so helpful in helping us find our furniture piece! We did not feel rushed and he answered all our questions. We would not hesitate to recommend him to our friends.

Just picked out our new bedroom furniture with the expert assistance of retail specialist, Breen Gaughan! Breen was patient when we were asking lots of questions! He made choosing furniture much more enjoyable and much less stressful! We’re looking forward to our white glove delivery next week!!

Awesome shopping experience, thanks to Breen Gaughan. He is an awesome salesperson who did everything just right. He gave us space to look, but was never too far away to track down to answer questions. He is very knowledgeable about the furniture and pointed us to a perfect dinette set after telling him what we were looking for. The store is large, well stocked, and easy to get around in. Very pleasurable shopping experience. Thanks again, Breen!

Tommy was wonderful in helping me pick out a couch I definitely worked him by walking all around the store asking questions super polite the whole time and very professional and educated. Nick was wonderful in helping with the technology issues and was very kind and professional as well. Would Reccomend :)

Good experience with sales person Shawn....Hoping delivery and setup is the same

Glenda was excellent service and went above and beyond what we expected! Thanks to her and Ashley Prescott!

We went to Ashley Furniture to shop for new sofa and loveseat. Tommy greeted us upon entering the store and said to let him know should we need anything. As soon as we had questions, Tommy promptly helped us. Our experience was phenomenal. We felt valued and appreciated. We bought quality furniture at great prices and had the best salesman. The customer service was astounding!

Went in for some patio furniture. Great selection and easy transaction, delivery setup and service to put together.

I had a great pleasant experience shopping at the Prescott Ashley furniture. Breen, the salesperson was very knowledgeable in regards to what was on the floor. He directly showed me what I described I wanted. He was patient and very pleasant. Michael the Assistant Manager was top notch in coming up with pricing for the various items on my invoice and was a delight to work with. And with all that being said, my leather loveseat is being delivered within four days of me paying for it. I'm super satisfied!

How do you treat members of the community so bad after you mess up their order? There are private furniture dealers selling Ashley Furniture cheaper than this location and without the issues. Why come here if we can get it cheaper and get better service elsewhere. This is literally a used car salesman type location.

Tell you what, I am absolutely LIVID with this location. Everything went to garbage the minute my fiance and I walked off property. They completely lost my order. They assigned my order to a completely random address 1 hour away from my house and I had to track down the driver to stop them from delivery our items to the wrong location. The staff has gave us nothing but attitude INCLUDING the manager. Orders are cancelled and we are taking our business elsewhere. Complete failure. Never. Going. Back.

Our sales person, Glenda, was very helpful and friendly when we were purchasing an area rug. Great service and we highly recommend the Ashley Store. Excited to get the beautiful rug!

Excellent quality furniture. Just a bit disappointed in the connection between the company and the store. Everyone in Prescott store is A+ customer service and great to deal with. Right after a large purchase we get emailed we can get our order early. Of course we say yes! Turns out they cant because the nightstands are not in. This happens a couple of times. Finally we get told trucks are all booked so we can’t get it early anyway. Shipment shows up and no nightstands? Turns out they were never added to the order! Now we wait a couple more weeks for nightstands while we use our improvised ones lol

I love this beautiful store. Matt helped me find a love seat on Sunday but I couldn't make up my mind. He was very professional, patient, and kind. I went back today and bought it. Great service!

Will never buy from Ashley’s again. Our couch is just over two years old and the dye Is fading. We bought Ashley’s warranty and they say it doesn’t cover this issue. What a joke GBS/Protect warranty company is. Please protect your investment and buy from a company that stands behind its protects. The reason you buy a warranty is to protect your investment. Ashley staff promised this warranty would protect our investment. They flat out lied.

Glenda was very helpful and courteous as we shopped and bought a dining table and separate chairs that were comfortable and matched. Thank you ashley furniture for this shopping expertience.

Breen was so helpful. We came with a some special requests and he was very pleasant in getting us answers. I would recommend you go see Breen at Ashley’s in Prescott’s. Nick the manager is very knowledgeable too.

Matt Brown spent a lot of time with my husband & me. We were partially furnishing our home and he was very informative and extremely helpful.

A very pleasant experience.

Breen was very knowledgeable and totally focused on customer service. Our family ordered a perfect bedroom chest of drawers with mirror.

Very good selection. Our salesman was very helpful and knowledgeable

My husband is in dire straits and needed a zero gravity chair ASAP. Allen, my salesman, snd Michael made it possible for me to get my chair all in one day. THEY WERE WONDERFUL TO WORK WITH!

Everyone was so helpful and knowledgeable at the Prescott store. I started out with Glenda on Monday looking at a bed for my daughter. Then I went back Tuesday and worked with Tommy. On Wednesday, we decided to purchase the bed and Shawn completed the transaction. This team was very kind, I noticed pricing online and they matched the online numbers without hesitation. Very professional and not pushy. Thanks for making the buying experience great!

Easy, professional

Wonderful shopping experience! Our salesperson, Dawna, was very knowledgeable about the products and helped us select exactly what we wanted. We enjoyed dealing with Dawna and Nick, the store manager, throughout the whole process. They both made sure the purchase order and delivery instructions were absolutely perfect before we left the store. Great people with a wonderful sense of humor, it was delightful to deal with them.

Had an excellent experience working with Matt. He outlined all the important aspects of the bedframe, mattress and kitchen counter stools I was shopping for and completed my order in supportive professional manner. I'll be back again.

Glenda in Prescott Valley store was so great! And friendly and helpful! She has a gold star from me.

Nice selection, reasonable pricing

Breen G was very helpful and patient. I looked at every couch option. Returned 3 days in a row before making a decision never any pressure.

Went in looking for a rocker recliner and a new kitchen table. The sales guy was not helpful at all. Really wish we had someone far more competent approach us. Left the store feeling irritated. Definitely won’t return.

Ok chest of drawers arrived damaged

Very good service would do business with again

Brene help me select a great couch for my family. He is very friendly, not pushy. Go see him

Walked in on a whim and was so pleased that Glenda introduced herself and sold me the perfect bed, within 15 minutes! She’s so smart and efficient! Thank you Glenda, I’ll be back. Nice smooth experience!

Tommy was very helpful and efficient! Thank you, Tommy.

Great experience, the Salesman was fantastic and very helpful. Will shop there again🦋

Hi Quality furniture with people who know what they are talking about !! So much better experience than the "on-line" deal. Ask for Breen Gaughan. He loves his job and his customers! You will not be disappointed and your furniture will last and last!

Glenda is very helpful and great to work with!

The salesman Tim went out of his way to accommodate me in a very patient and professional manner.

Tommy rocked it. Great knowledge of the products, very professional, and super helpful. I would definitely look for him in the store for assistance.

Gwen was a huge help! Low pressure. Just showed us what we wanted to see!

Matthew Brown was super easy to work with and very knowledgeable; we highly recommend him.

Matthew was professional & friendly too. Gave us the information we needed & the space to make our selections! Great experience.

Outfitted our whole house in 6 1/2 hrs. Worked with Glenda remotely for 3 months before 1/30/24. Glenda was great to work with as was Mngr Nick

We were looking for a pillow

Matt was very helpful today . It was nice working with him.

Don't follow/ hound the customer so much...

I definitely think Ashley furniture has changed over the years. I decided to give them a try after leaving lazyboy very disappointed. For not honoring what there sale tag that was labeled very clear on an idem I wanted. I got the run around & at that point thought I'd try Ashley again. So glad we did! It definitely has changed & the people are very helpful. Also the signs are displayed & are correct! We walked in & told Shawn what we were looking for & he gave us the time to look around & was very friendly & knowledgeable. We felt like we got a nice set at a good price. Also the new warranty is better than what was going on before. If you haven't been in there for awhile give them another shot 😉 you will be amazed at the change. Also see Shawn he definitely has Patience! Thank you 😊

We would like to thank Matthew Brown for his professional service. He greeted us at the door, directed us to the furniture, stayed near by to answer all our questions, but allowed us to look around on our own. He was knowledgable, thoughtful and helpful and made it easy to decide on our purchase. Thank you, R. Carl and Marsha Mueller

Walked in and 10 minutes later the chair online I wanted they Priced matched, gave me the cheaper price. I will have my chair delivered and set up by February 1. Can’t beat that. Thank you Allen Thomson

Matthew was wonderful. Explained everything clearly and was very patient while I made my choices. I whole heartedly recommend Ashley and Matthew Brown.

Went to over 14 furniture stores and returned back to Ashley Furniture Store in Prescott. Matt, our sales person, was knowledgeable, friendly and very clear on what we ended purchasing. Ask for him when you arrive. Thank you Matt for a pleasant experience and look forward to visiting again!

Our sales person, Mathew, was very helpful and pleasant to work with. He gave us time to wander on our own and checked in periodically to answer any questions. We did purchase a very nice large chair with a matching ottoman and appreciate his help.

Breen was amazing, he didn't pressure my wife and I at all. He had the patience and worked with all of our needs. Breen was professional and very open tothe difficult request my wife was making. We definitely will return just know Breen works and how helpful he is.

If you need furniture, go see Breen! Amazing service. We felt very welcomed, but not pressured to buy. They have great prices and a wide variety to choose from. Will definitely come back for future purchases! Give Breen a raise! 😁

I was greeted promptly at the door by Dawna, who directed me to my area of interest. She explained the particulars as we walked along, the left me to explore on my own, per my request. Ashley was the third store I visited in my search for a proper dresser and it was there that I found one. Dawna then processed the paperwork and we agreed on the delivery date. I left there confident in my choice of both dresser and store.

I gave it a star because I did think Glen was great. And she was professional and caring acting throughout the incredibly challengling experience! The reason I rate this place low is the management - Brandon- who never again followed up with me despite many apologies and also failing to process a credit order. The first couch I bought was cheaply put together. Within 14 days it was sagging and I eventually was able to do an exchange and credit in store. Dealing with the corporate side of Ashley is even worse!!! MUCH worse that it would have involved taking photos of my couch and trying to replace it through them. I am thankful the store eventually over rode this and let me exchange within the store. I went for the highest quality one possible- literally double the price. They did also discount this by 20 percent. I was grateful for that…. But it was only because there was so much confusion and paperwork that never got handeled correctly by Brandon. He was apologetic. But then I did not get the protection on the exchange one - since now having to pay more and a huge hasssle- and i was supposed to be reinbursed by the corporate Ashley. Brandon said that would take a few weeks to get the 200 back. I followed up 3 more times and he said he was still waiting on it… and HE would follow up with me when that happened. He NEVER did and it never went back to my mom’s card (who purchased the couch for me). This all came during a time of much confusion in my life. My wallet and phone were stolen right after leaving Ashley (nothing to do with them) but one and only time I felt so vulberable! I needed someone who was helping to do a MUCH better job with follow through. It was completely unfair how dismissive he was over and over again. When I tried to talk to general store manager he would act like he was the one I needed to run everything by. We lost 200 but did finally get a good couch after the exchange and the store was much better than Ashley at a corporate level. So that’s why I gave this two stars and not one. Ashley makes cheap stuff…. This couch with springs is only one of two couches I would trust there. That is because of the springs and microfiber. Go for that one if you are shopping here.

We would like to thank Nick, the showroom manager, for assisting us with an exchange. He went the extra mile for sure and we are appreciative of his patience and professionalism. Our sales consultant, Tim, was excellent to deal with.

Dawana was professional, knew the merchadise and we left the first time with afeeling that it was whay we wanted and we would be back. The second gentleman handked the paperwork and the sal professionally. Roger

The stores selection, professionalism and prices are great. Communication with the store itself is great but good luck with customer service if needed. Long wait times, understanding their language is nearly impossible and the delivery drivers absolutely do not want anything to do with the assembly part. Our order had to be delivered to us in two unexpected trips because the whole order was not on the truck and neither team wanted to assemble the items even though we paid for delivery and assembly. The first team said the next truck was to put it together and the second trucks team said oh no, the first team was suppose to put it together. After a lot of stomping my feet they finally "partially" put it together and my husband finished it. It's just the principle of it, we paid for assembly! Store is great, delivery has a lot to be desired 🤷🏼‍♀️

Great selection and Matt was very helpful. Matt made the shopping and purchasing experience a breeze. No pressure while we were shopping and Matt had the answers to our questions.

Everyone joined in to make the most recent purchases as smooth and effortless as possible, Thank you Nick, Dawna, Sam, and Glenda.

Everyone was very friendly, Shawn was knowledgeable, and quite helpful.

The sales representative Matthew was very helpful and not invasive! Gave me my space which is greatly appreciated!

Friendly people working on consignment. I requested and was allowed to look around on my own. Dawna, my helper, was able to answer any questions I had and made the purchase process quick and easy.

Don’t hover, don’t be pushy, just let me browse, I’ll come find you if I have questions

Lack of professionalism & customer service My wife and i have been SO upset by this experience, it's taken some time to make this review. My wife and I bought a mattress and a couch on the phone after seeing these items in-store. The couch was delivered finally after much difficulty. Scheduling with Ashley is a chore, to say the least. The bed was on back order and after 6 MONTHS!, I wanted my money back. But since the time had elapsed for so long. My credit card, I used to make the purchase, had expired by that point. Ashley said they could not give me a refund of any type until I got a letter from my bank for some reason. When I was unable to get this unknown document. I finally called my credit card company to get my money back (Since they were holding my money hostage and not delivering a mattress). When the credit card company gave me a refund, Ashley finally refunded me, the same amount AFTER I told them that the credit card company resolved the issue (all of a sudden they can credit a card without authorization!!!!). So then, get this, Ashley threatened me with sending this issue to Collections if we didn't pay them immediately!!! (I think this is some type of fraud). When I finally went into the store, because I live over an hour away, I was met with unprofessionalism and the rudest employees I've ever met in my life. There was a fill-in assistant manager at the time, he was trying, but not acting like someone in charge. And as we were trying to make a payment, of course, they gave us more grief for wanting to take the protection plan off. Then one lady behind the payment counter, with fake long fingernails, started making unnecessary comments under her breath and even about our appearance. We looked at the manager for his response. And all he said was shes in a different department, he's not her boss. We were just there to make a payment that they messed up in the first place. And that was it, and they made it as difficult as possible in every step of every process of us buying a bed and a couch. From what I gather, Ashley doesn't let their managers take action when nessasary to provide customer service. This is the same with all the Ashley stores in Phoenix as well. I will never go to these stores ever again, id rather build my own furniture out of Styrofoam and sleep on the floor than do business with a disaster like this company.

Excellent service at the store. No pressure while looking around in the show room.

The sales representatives and managers use underhanded and deceptive tactics to help pad their margins. After a very unpleasant situation occurred that took months to resolve, my sales person eventually admitted to me that this does occur. Knowing what I know now, I will never shop here again.

Matthew at Ashley Furniture was very helpful… he gave us our space to roam and look around. Then, when we found what we wanted, he made the checkout process fast and simple!

Great selection to choose from and great prices. Matthew was very helpful with no pressure. We will differently go again!

Allen was amazing and helped with every part of checking out!! New to Prescott and loved furnishing with Ashley’s because of Allen!

A really good experience shopping for sofa with Matt. He was a huge help , even emailing me with better choices. So, I came back in and he led me right to my new sofa. A very pleasant experience.

A pleasure shopping and being informed of a deal that we took advantage of. Great customer service

I walked in and was asked by the sales manager if I needed any help. I told him I was just browsing but also looking out for a nice sectional under $1000. I have dogs and can’t justify spending any more on a couch that they will share for us. He directed to me the area I was looking for and left me alone. I really appreciate that. To be frank, listening to some of the other sales reps made my skin crawl. Very pushy. Very dismissive and rude when customers mentioned their purchases at other stores. Lots of “well that’s what you get when you buy from blah blah”. Please don’t talk down to your customers because they have previously purchased at other establishments. Matt ended up helping us make our purchase on a couch after the sales manager paired us up. (I’m so sorry I can’t remember your name). Never once was he dismissive or pushy. He answered our questions factually and unbiased. No upselling hard upselling. However we did purchase the 5 year stain and tear warranty which is a win win win. Thank you Matt for your excellent service, and for treating us like equal intellectuals. We truly appreciate it and can’t wait for our new couch!

Breen was very knowledgable and helpful. He deserves a raise !!

Only a moderate amount of sales pressure but he mis-led us about the 5 year warranty.

Sam was Awesome! Thank you so much for your great service. You went out of your way to make sure I got the delivery date I wanted even though it's not in the normal delivery area. You did a fantastic job.

Great salesman Tom. Cooperative, knowledgeable, and friendly. Products were quality...looking forward to enjoying all of them.

Nice store, my only real complaint is the salesman who followed us around as we looked at sofas. I understand why they do it, but it's just awkward. Following from a distance, seeing if we have any questions. I get it. But it makes us feel uncomfortable. We know where to find you if we need any help. We left and decided to shop online.

Good selection of furniture staff very helpful would have given 5 stars if their delivery service included removal of furniture being replaced. A lot of seniors living in the area that cannot carry furniture outside and may not own a truck to take it to the dump

Matthew, was very respectful and helpful. I told him what I was looking for, he should me where I could find those in the gallery, when I needed more assistance he was on it. I never once felt pressured, he made my experience pleasant.

Great service

We received outstanding service from Tim Babcock...we purchased a sofa primarily due to Tim's working with us during our two visits in the same day. Tim is as professional as they come. And we are very pleased with our purchase. Congratulations Ashley...you have a real winner with Tim...And your selection of merchandise is excellent. This was our first visit, but you can count on us to be repeat customers. We will also let our contacts know.

January 2, 2024 Revision: today January 2, 2024, we went to Ashley Furniture. We were greeted by Donna. Very nice lady and attentive. We walked around and I wanted to get a piece of furniture she was not there. Two other older salesman were sitting staring at their cellphones. We waited and then they asked - need help? I said yes I need to see the nice lady that greeted us. I made them get off their comfy sofas to get some attention. I finished my transaction with Donna which was pleasant and professional- the other two individuals not so. ===================================== Saturday October 28, 2023 - review My husband and I visited your store yesterday Saturday October 28, 2023 and we had the pleasure of working with Shawn, and I must say that my experience was nothing short of exceptional. As a Sales Representative, Shawn demonstrated a remarkable level of professionalism and knowledge that greatly enhanced our visit. Shawn's expertise in the products and services he represents was immediately evident. He answered every question we had with confidence and precision, leaving no room for doubt. His extensive knowledge not only impressed us but also reassured us that we were in capable hands. What truly stood out, however, was Shawn's personable and welcoming demeanor. He made us feel comfortable from the moment we stepped into the Ashley Furniture. His genuine interest in understanding our needs and preferences ensured that our visit was not just informative but also enjoyable. Shawn went above and beyond to tailor his recommendations to our specific requirements, which greatly enriched our decision-making process. Throughout our interaction with Shawn, it was evident that he takes immense pride in his role as a Sales Representative. His dedication to ensuring customer satisfaction is truly commendable. It's not every day that one encounters a professional who is not only knowledgeable but also genuinely cares about the customer's experience. In conclusion, working with Shawn was an absolute pleasure. His exceptional knowledge, professionalism, and personable nature made our visit an enjoyable one. I would highly recommend Shawn to anyone seeking a Sales Representative who goes the extra mile to meet customer needs. He is a true asset to the company and a shining example of what outstanding customer service looks like.

Our sales associate, Breen Gaughan has been incredible from purchase to delivery. Breen showed us a large variety of sectionals when we visited the Prescott, Arizona store. Once we made our purchase he has updated right up to the delivery of our furniture and made sure to follow up once we received our sectional. What a pleasure to have this level of personal service.

Matt was very helpful and the prices were excellent.

Excellent service from Allen.

Shawn understood what I needed help and was very helpful.

Great service. Friendly, knowledgeable, low presure.

Our sales specialist Shawn was extremely helpful. We’re buying a new house that we need to furnish. He helped us with completing an order for several rooms of furniture. I should add that he was very patient as my wife and I “negotiated” on what we (she) wanted.

Matt was very helpful and answered all of our questions. He had good product knowledge.

Matthew was helpful and not pushy.

Salesman Breen was fun to work with. Knows the inventory and found us exactly what we were looking for. Thanks!

One star only because Brandon & the 2 warehouse staff were excellent! My mistreatment came from all the telephone Customer Service people, including Corporate, that I was forced to call because Ashley messed up my on-line order. Veteran, widow, Ashley customer for over 20 years. They were cruel & treated me like dirt.

Highly recommend shopping Ashley for your furniture needs. Salesman Breen Gaughan was exceptional, very knowledgeable, professional, personable, went to bat to get a good price and spent lots of time w/me til we found just the right furniture. In addition, we had a fun time as Breen has a great sense of humor. Manger Nick was great to work with as well. Gentlemen, thank you both. A repeat customer here for sure. Thanks again, D.R. Inzerillo

The sales person, Tommy, wasn't pushy, but was in the background to answer questions. I like that! Was looking for dining room set and they have a hugh selection on all price ranges. I bought one and very happy with my selection. And Tommy didn't try to sell me on something I didn't want. My next purchase of anything will be at Ashley Furniture in Prescott, AZ!

Matt was a good listener. I came into the store knowing what I wanted and had questions about the specific product. He answered all my questions in a very professional manner.

Good service and quality furniture

My husband and I were looking for a coffee table and two other small tables for our new house in Prescott Valley. Our salesman Tommy took great care of us and set up delivery and was very nice. I would highly recommend Ashley furniture to other friends. Thanks again for the great experience we had!

Allen and Glenda were professional and accommodating. We found what we were looking for and at reasonable prices.

Glenda was more than helpful... thank you!

Mathew was Super Duper Sweet and Helpful. I will not return to Ashley furniture and recommend it to many! I spent almost 4, 000 dollars shopping in this store. When I called the day afterwards to ask some questions, I was really taken back by how RUDE THE FRONT DESK IS! I CANCELLED MY ENTIRE ORDER. I REFUSE TO BRING MY GOOD SERVICE TO A COMPANY THAT OBVIOUSLY DOESN'T CARE HOW THERE SHOPPERS ARE TREATED.

I have dealt with this Ashley store twice. Both times, I have been treated well. Staff was courteous, proffessional and took the time to serve my needs. I had an excellent and above expectations experience from this Ashley store. I highly recommend it This is contrary to the horrible experience I had from the Ashley store in Scottsdale, Mayo Boulevard.

I was pleased with the service I got here. My salesman bent over backward to please me. Thank you Breen!

nice pieces! and local

Awesome experience. Tommy was amazing and deserves a raise

The cushions on the sofa were deformed and they would not take care of the issue

Tommy was our salesperson and he was great. He took the time to show us several pieces and answered all our questions. We were able to get all the items we came for and we’re happy with our choices.

Great service and people

Found exactly what I was looking for at Asley. The salesaman that waited on me was extremely helpful and courteous showing me many items from which to choose. When I again want to purchase furniture, I will definitely visit the Ashley Store. Joan Zimmerman

They were sooo wonderful and patient with me. I was a bit of a wreck! Especially Brandon, Glenda and especially Donna

Walked in, was acknowledged by absolutely no one. Spent 20 minutes walking around, not a single sales rep decided to help. Was prepared to buy a whole set of furniture but I didn’t want to give these people a commission. Three supposed employees were bumming around the front doing God knows what. I’d rather buy off the website than give this location a sale.

(Translated by Google) Super professional 🙏🏻👍 (Original) Súper profesional 🙏🏻👍

I was hesitant to go into a furniture store because I feared a high-pressure sales experience, but it was wonderful! Tommy was helpful and made the buying process easy once I'd tested every single couch in the store. The delivery was smooth and on time. I'll come back here the next time I need furniture.

Amazing staff! And great deals

Good customer service experience.

Tom, our salesman. Was very helpful and not a leach. I was able to shop alone with my wife and when he saw us hover around one sectional he walked over to help answer questions and price out different pieces. I would work with him again in the future.

Very helpful staff, took their time to help me find the right needs for my kids with no sales pressure vibe.

Our experience at Ashley Store was very positive. They price matched furniture items we had found at another store for less money. Shawn was professional and helpful without any high pressure.

Salesman was very informative and helpful. He allowed us to browse around the store without following or bothering us as we looked for what we wanted.

Tommy was absolutely amazing !!! Helped and answered all our Questions. EXCELLENTE SERVICIO !!!!! We are happy with our purchase. GRACIAS!!!!!!

Salesperson was great, easy process, thanks 😊

They were pleasant, professional, knowledgeable and were able to give me what I wanted that day

Excellent service and a very knowledgeable staff.

Great customer service and quality merchandise

No hard sale and very helpful customer service. Will go back .

Efficient and friendly service. Worked with us on our needs.

Great customer service!

Service was great!

Great. Dawna was super helpful

will give a review when the furniture arrives

Always a great experience when purchasing anything from this store. Employees are knowledgeable, kind, and very helpful!

Allen made our shopping experience easy and seamless. He was very courteous and professional and helped us find exactly what we were looking for. We were in and out in no time. We have always had a pleasant experience at this store and have always found what we needed.

Tommy was an excellent salesman. Extensive inventory and he helped us find all that we needed at a great price. He went out of his way to make sure we were satisfied.

We purchased furniture from Ashley on several occasions now and they have exceeded expectations for service and product quality. Our most recent purchase was equally impressive from initial contact with the salesman to the delivery of our furniture. Our experience has shown that Ashley sales, quality and service far exceeds competitors.

A very positive and enjoyable experience. The selection was good the quality was excellent and our sales team were awesome. No one felt pressured and their knowledge of the products was very helpful. Would recommend giving them the opportunity to assist in your search for quality furniture products.

Called before visiting. Told you deliver.Told you would remove my old recliner. Actually paid $129 for deliver and given a card to call someone to remove my old chair at $100. Also was told your had a number of fake leather senior lift chairs in stock for around $600+. Actually you had one for $894. My last purchase from your store period. Major Kelley USAF (R).

Was very nice experience and a large selection of furniture, and the sales associate Glenda was a treat. Was it overall great experience

The store rep was very professional and completed the sale in record time. Kudos to the Ashley team!

Salesman was very informative and helped me find a better deal than what I went in looking for. Very happy with my purchase

Worked through a few.. hiccups, & then furniture and rug was purchased. Supposed to be delivered in a couple of days.

Allen is the best, he got me some great couches. Thanks to Allen and Brandon I’ll be back soon!

Very helpful and had some great suggestions

Excellent customer service!!

Super friendly staff. Helpful without being overbearing. Found exactly what we were looking for.

The salesperson Glenda Rumley was a real pleasure to work with. There was no pressure. She offered excellent suggestions. She made the shopping experience enjoyable! I was surprised at the final price that the overall reduction was only 15% of the original price. I had the impression that it was going to be closer to 20%. The $2200 mattress had no discount at all. The delivery price seemed fairly high at $500.

Our sakes associate Alan was super helpful, and not overbearing. Real nice guy.

Very good overall experience and way more options than any other furniture store in this area.

Good selection and service.

Nice friendly service from Glenda. She helped us find the best furniture for our price. Thank you

Delivery service was great!

Great customer service: found what we wanted at a price we liked and a delivery date convenient and quick.

Very knowledgeable and helpful.

I called in an order to the store, the sales person was very friendly and helpful and made sure any discounts were applied as well. Great experience and will be shopping there again soon!

The staff was very friendly and helpful. Ashley's had a nice selection of furniture. I purchased several items while I was there. However, the storew was experiencing computer problems when it was time to check out. It took about twenty to thirty minutes longer than I would have expected.

Started with Donna who was very nice & went another day she wasn’t there so we had Shawn. Shawn is tall like my husband i had him laying and sitting on furniture for size. He did it willingly! Thank you Shawn for being their for us!!

Salesman Rick S was very helpful explaining details of mattress we were interested in.

Do not go here. Bad services. Worked for Ashley was a over million dollar sold every year. No response from Nick store manager. No response from regional manager Everett. And no response from Jeremy HR in the west. I have called at least three or four times. Not only did I go into the store but left messages with customer service several times as well. Please do not shop here.

Tim was patient w our many questions and allowed us plenty of time to make our decision. Did not pressure us.

Tommy was absolutely amazing. He was helpful all along the way without being pushy. He was kind and patient with me and all my questions. He explained every process along the way and was detail oriented when it came time to process my order. I highly recommend Ashley in Prescott.

Friendly service with no pushy sales people.. also we're able to answer all my questions about door openings for my delivery.

We were assisted by Dawna, who was very friendly and helpful. We were in the market for furnishings for our bedroom, a mattress, dining room and living room. We intended on purchasing all of these items at Ashley's. We found a living room set that was on clearance with two end tables and a coffee table. However, we weren't interested in the tables and preferred a different style. We were willing to purchase tables separately, but in a different style. Despite our willingness to purchase all of our furniture at Ashley's, the manager would not budge on forcing the tables onto us. As a result, they lost our business, and with it, over $6k in sales, which we made elsewhere. I feel bad for Dawna, who lost the commission due to the manager's poor decision.

Really good prices. Great service. Our new sectional and recliner are great.

The salesperson Tommy was very nice and helpful. It's good to see there is still some class in society.

We recently moved to Prescott. We are renting while we have our new home built. We donated or dumped a vast majority of our old furniture in order to furnish our new home with the latest and greatest. Well, it is taking a bit longer than expected and we have family visiting us soon. We needed a decent sofa at a reasonable price that would match just about anything. Brandon and Allen set us up perfectly. They were both very personable, kind, and accommodating. We couldn’t be happier. Well, we could but that has nothing to do with furniture.

Bought furnishings from CHRIS very pleased with the service and the quality of the furniture

Allen is the absolute best. No pressure of being tailed, Available when needed, great customer service! We will always request him.

The salesman which stated is the store manager Chris, very atemptive and tried helping us find with what we needed. We picked up a TV stand we liked and paid for premium delivery and set up, the appointment was between 4-7 pm but delivery people showed up a little after 2 pm, good that we got home earlier. Then the delivery guys told us the TV stand was not for them to set up, they were going to give us the box and for us to assemble it, we paid for premium and the receipt did state they will set up and remove all packaging, we are so very dissapointed and cancelled whole sale. We will not buy there again.

The best shopping experience I’ve ever had in my life!!

Pleasant environment great selection and our salesperson Tommy was great

Great experience. Price matched a competitor too.

Ashley Home Furniture had a very relaxed atmosphere with a variety of furniture styles. The staff, Tommy was very helpful and friendly and helped guide us to the furniture piece we were looking for.

Friendly, helpful, knowledgeable salesman who went out of his way to make our purchase experience smooth, cost-effective and smooth.

Allen Thompson is an absolute legend, and I loved the service I got.

Excellent salesperson, very patient and accommodating. Great furniture at great prices.

Great customer service!

Glenda at the store in Prescott was Fantastic!! We saw her the first day and she helped us with my Granddaughter . The next day she came in on her day off to help us. ( You don't get that kind of customer service now days. But we did. This Fantastic employee helped us through all the changes and gave me great ideas. She should get a raise and be recognized!! For representing your company. I'll be back and ask for her. She's the Best!

My sales rep was very sweet. However there were some issues from the day we ordered our furniture. I had originally ordered a couch, tv stand and fire place insert. I was told that my TV stand would be a direct ship to my home on a certain day which was important for I had someone to build it for me. Well this wasn't the outcome. I ended up finding out that it wasn't going to arrive until mid May which wouldn't have worked for my needs. I then went into the branch and spoke with the GM Nick to cancel the TV stand and fire insert. I was told by Nick that he would have those items canceled and refund would be applied to my account with 7 business days. Today is the 8th. I called and was told it never was processed. I am very upset with this store and will be working to get this fixed. Long story short.... don't go here.

Prompt and friendly service, and the sales representative met all of my needs!

Glenda was very welcoming, helpful, and answered all of my questions. She was at our side the whole time we were in the store.

Beautiful store and a great store manager!

Don’t miss out on this beautiful store! The staff was friendly and experienced. It made my furniture buying easy can’t wait to finish my home with them.

Tim is a phenomenal salesman. He always takes care of us, works hard to find us the right product at the right price. He's definitely a big part of the reason we love Ashley in Prescott, AZ

Tim was awesome!

I left a 5 star review the day I left the store. There total incompetence at the warehouse and the cancellation of my scheduled delivery (the morning of) after rearranging my entire schedue for that day has changed my 5 star to 0 star and a warning about using Ashley furniture in Prescott, Az

Great experience.

The staff and salesman were very helpful and very friendly

When we entered the store, we were immediately greeted by Glenda who listened to our needs and walked us through the store with many options that would suit us. She is a real professional, taking as much time as we needed to make the right decision. She really listened to us and understood what we would be interested in and found the perfect fit. Our sincere appreciation for an excellent experience and quality furniture at a fair price. We will tell others about your store. Thank you for working with us.

Jim Merrill was excellent gave us great service bent over backwards to help us in every respect I would highly recommend him when buying furniture at Ashley's

Love everything about the sale of this chair. Thank you Christopher

Debbie Pritchard and Nick Campbell were spectacular! Great customer service, will keep coming back!

Debbie Pritchard and Nick Campbell two wonderful people that helped us very much and we will come back for any other Furniture needs

The salesperson Tommy was awesome. He didn't push us, but was very respectful and.helpful

Great people

Tommy is great and really worked with us to help us get just what we needed

Chris was our salesman and was very nice and helpful ,all in all a nice shopping experience.

Debbie Pritchard was phenomenal and so friendly! The knowledge she has of the products she sells is above and beyond. Thank you for a great experience as we furnished our new home!

Chris gave us the information we needed to help us choose the furniture that would best suit our needs.

WARNING!!! Find in store if you must, but order ONLINE! Salesman told us shipping was $129 and included installation. We asked if it would be cheaper if we didn’t want installation and he said a flat NO. On the website there is an option for delivery with NO INSTALLATION that is FREE! I then asked if they had a military discount. He seemed disappointed and then told me they did and that it’s between 5-15% depending on what you buy and your total price. What?!?!? ONLINE there is a standard 10% discount no matter what you buy! Steer clear of doing any purchases in store at this place. Commission seems to be their only concern!

Debbie was amazingly kind and helpful. I told her what i was looking for in a new couch and my what my budget was and she knew exactly where the potentials were on the floor. She was knowledgeable about all of them and endured my many (tedious) questions with a smile. She also allowed us to look around without making us feel like we were being watched or hovered over. Thank you so much for making a stressfull decision super easy and actually enjoyable!

Debbie and Brandon were flat out awesome. They helped us furnish 4 bedrooms and customize delivery to meet our needs. Thanks and hope to see you soon in Sedona!

Came into Ashley Furniture looking for a chaise lounge sofa with very specific dimensions. Debbie showed us everything in the store and was THE BEST!!! Thank you, Debbie and Ashley Furniture… it was a great experience and we’ll be back!!!

Car salesman. $$$$$$$. Overpriced rip off place.

Salesman (Tim the elder)was highly knowledgeable and professional. Made the shopping experience totally stress free

I'm a top real estate producer of and will not recommend your company to any of my clients. I'm very disappointed! I purchased a 2500 bed with matress and had to have the bed the same evening. I was told I had to drive an hour and a half to Phoenix to pick it up myself if I wanted it that soon. I borrowed a truck and did the commute and the warehouse didn't have but 1 item (matress) out of the 5 items I ordered!! Wasted effort, time, energy and I'm furious. I spent the night in a hotel for 200 and was told there's nothing anyone could do to assist me other than schedule a delivery for 3/2 a week from now. No accommodations were offered, no temporary solution, nothing. Sean was our salesman and Manny was to followup for me and never did. Sleeping on the floor for a week is not an option. I need a temporary solution immediately and I need compensation for the drive, gas, time, effort, hotel room. I was going to buy a full office set and living room set from Ashley but now I will not do further business with your company.

Dawna was awesome!!

Efficient service, good selection, fair prices.

Debbie was a wonderful sales person that was very knowledgeable and took her time to explain all the features of the many items that we ordered. I will definitely come back for all of my furniture needs.

We were helped by Debbie and she was very helpful, friendly and an all around rock star!!

Debbie was so helpful and very kind. I would recommend her to anyone!

Debbie Pritchard is who gets the 5 stars, she really went above and beyond to make our experience a great one. But one big complaint that I have is that Manny, the office manager’s customer service is much to be desired! He was rolling his eyes and was looking down playing on his phone and acted like he couldn’t be bothered with helping customers. We were nothing but nice to him and proceeded to be nice even after he had an attitude. I am not sure if it is because of his younger age, being as I am 36. I have been in customer service a very long time and I was completely disgusted by the way he “helped” me today. He was only relatively nice when he knew we got approved, and I mean just relatively nice. Had it not been for Debbie and her exceptional customer service and help, we would not have gone through purchasing any furniture from this location. You sure do have a shining star working for you and is really in it for the customers. Thank you again Debbie!

Debbie is wonderful! She is very friendly, not pushy or insistent and actually listens to what you need. Her knowledge of the products and what will coordinate well with the look you are searching for is top-notch. I have and will continue to recommend her to all of my friends.

Horrible service from Ashley! Salesman forgot to “click the button” we picked our delivery date! Our paperwork confirms it. Took the day off work and nobody showed up. Called the store, transferred to Customer service. Apologies, offered to reschedule and refund our $300 delivery charge. Had to take another day off, nobody showed up????? Again. Someone forgot to click a button! Help me understand, please how this happens

My husband and I had a wonderful experience today in this store. Dawna helped us and she was just so sweet and so helpful and it made the experience just so amazing and so much less stressful.

Debbie is absolutely wonderful, great saleswoman, and super sweet!

Debbie Pritchard was our sales person. She was excellent! Very bright, egar to help, went out of her way to get us exactly what we wanted! Brandon, her manager, was also a huge part our experience and helped put the order together! We highly recommend Ashley Furniture & Debbie Pritchard!! We are very happy we came in & cannot wait for our furniture to arrive!

Professional and kind, Debbie P helped me pick out a table that fit my budget and needs. She explained the delivery process clearly to me and was my favorite part of the experience.

Went on Monday and purchased a complete bedroom set. Salesman promised at least the bed would be delivered on Thursday. Spent the day Wednesday getting the furniture out to find out we were lied too. Turns out we won't get the furniture until next Thursday. Very disappointed.

My salesperson was Debbie at Ashley Furniture HomeStore, Prescott, AZ. She assisted me with purchasing the perfect dining table set that I had been looking for. Debbie was very knowledgeable, friendly, and professional throughout the entire purchase process. She was accessible by phone and followed up and kept in contact with me during the delivery process to ensure I was well taken care of. Will shop again at this store with Debbie's assistance.

Gave me what I actually wanted as a couch at the price that I could afford Tommy and Sean were great

Great service. Debbie was very helpful in getting the right bed and furniture for our needs.

Tommy was the sales rep. Very informative and didn't bug us. Left us alone to browse but was close by when we needed him for our purchase.

My sales lady Debbie was so friendly, helpful and non present for enough time for me to look around without feeling hovered. I found my perfect set of living room tables. The delivery was way quicker than anticipated. Thank you Ashley Furniture it was an easy and pleasant experience. I'll definitely come back.

My grandmother and I had a wonderful shopping experience with Debbie P. She is honest, helpful, and kind. She, without being pushy, helped my grandmother find exactly what she needed.

Good selection. Found what I was looking for

Salesman Shawn pointed us in the right direction of what we wanted to look at. Gave us time to look around the store on are own & met up with us to see if he could answer any questions. We did & we purchased 😊

My family and I loved coming here to pick some furniture out. Debbie P. was so sweet, upfront, and helpful, directed us right where we needed to be and showed us a variety of options. We will be returning again in the future for more furniture when needed!

Shocking how foolish they are and turn down a full new house of sales. Why? My credit card address (my old house) is different from the new house address. I tried to buy local, they turned me down. I bought everything...30k ...online instead. The owner did not call me to discuss when I asked. His employees are nice, but he is turning away business.

Great experience. They price matched items we were interested in and free shipping.

I have purchased multiple times from Ashley Furniture and each time I’ve had Debbie as my salesperson. Debbie is amazing, very helpful, very kind and goes out of her way to assist you! I highly recommend Ashley furniture store, Prescott and I highly recommend having Debbie as your salesperson!

Chris helped us work through some minor kinks so we could leave with exactly what we wanted at a great price. We will definitely be back to do business with him again soon.

My experience was excellent! Alan Thompson did an amazing job helping us. He went the extra mile to make sure to work with us and meet our special needs that we had to accommodate my Mothers stay for Thanksgiving.. He made sure to get us what we needed with in our price range and size range and in time for the Holiday. People like Alan are why we still shop at Ashley. Thank you so much!

Debbie was fantastic! She was incredibly friendly and helpful. It’s obvious that she cares for her clients and makes everyone feel welcome.

Tim Babcock- such a cool sales associate. Knowledgable, and efficient. We will definitely rely on him in the future. Thank you.

Debbie P. was very helpful! And no pressure! We were very happy!

Debbie at Ashley was very helpful with my order of a bed set, I recommend Ashley's for my any furniture needs

Was told by sales that they would check into availability of Beauty Rest Black and get a call back. Now four days later...no call back. Thank goodness for competition. Update to response from Ashley. Sent them an email as requested, no response or acknowledgement. Small wonder the Presoctt Store has overall poor reviews. Got new Matress at Matress Firm.

Knowledgeable salesman knew his stock and led me straight to the piece I wanted. Easy peasy.

Your sales person Chris Frsncis, was a complete ensure to deal with. We were able to select all our furniture needs for our new home. Because of our experience with Chris we will be recommending Ashley to our friends. Chris is a true asset to Ashley.

Chelane was amazing! Thank you so much for putting up with all of my husbands questions and “jokes” you were a true superstar and very knowledgeable about the product we were searching for.

Lots of nice furniture. Love my new couch and chairs.

Our salesman Chris was extremely helpful in our search for a t.v. cabinet!! We didn't find color of wood and size we were looking for in store...so he looked online and found a good fit and at less price. But still was 100% sure until it was delivered and it was the absolute perfect size and color match to our other tables. Thanks so much!!

I had recliner delivered today, two men came to my house very polite, clean clothes, I was so happy with there kindness I gave a $20.00 tip

Chris did a phenomenal job helping my wife and I find the right pieces at a good price. We will definitely be back and shopping with him in the future.

Our sales rep Chris was phenomenal. Thank you Chris for being patient with our purchases..

Dawna is great!!! She helped us with getting our first big piece of furniture!!

We just got our purple mattress. Everyone was kind and very helpful. Debbie went above and beyond in helping us!

Nice people in Prescott, but they don’t HONOR their commitments . Promised a delivery date, but they never called or delivered. When you try to call they put you on hold and never come to the phone. I would say, go somewhere else. If you go on their websit it shows that I gave them 3 stars which is a lie. They are manipulating their surveys and they should be called out on it. They are dishonest

While shopping and looking for what we were looking for A Very Nice sale person named Debbie helped us. We spent around 1,700 . We bought an Item that was on clearance. My Husband went the next day to pick it up. We were told they would cover it with plastic and would load onto our truck. When he got there it was not covered. An older man was not nice at all and told my Husband it would be a conflict of interest so he would not load it. This so called person needs more customer service training. We have spent 5,000 in that store and will not return to that store. We will make that drive to phoenix to another furniture store

Staff was ery friendly and helpful.

Salesman, Sam Winters was very helpful, very friendly and very knowledgeable.

Sales staff gave great service!

We had another great visit, experience with the store. We love this store and staff, they make you feel wonderful, and listen to what you are looking for .

Salesman Christopher was most helpful and friendly. We purchased what we needed and wanted

Yesterday,I visited the Ashley store in Prescott,Az. to shop for a lamp and a chest.A saleslady named "Dawna" greeted us and after looking around,we saw a leather sectional which we became interested.However,we handn't brought measurements,and she took the time to work with us to determined that we could use it,and we bought along with a mattress set,and other items for a total of more than $6,000..The store manager,Nick Campbell was also very helpful in closing the sale.Obviously,I would reccomend shopping there for our furniture needs..Will D.

We've had a great experience with Ashley Furniture and the Prescott Store until it came to them honoring the 5 year warrantee they told us was so fantastic and worth every penny. Ashley has a 1 year warrantee as well but our furniture is just over 2 years old. It took us 2 months to have a tech from the warrantee company to come out to repair a broken 1x1 in the back of the couch. That was a nightmare too, ever heard of the phrase 'lost in translation.' After several calls with the warrantee company and several trips to the store nothing has been done to clean the stains on the couch that is a part of the warrantee by the way. The manager at the store told us if the warrantee company wouldn't do anything that the store would stand behind their product and supply new cushions. After several weeks, not one promised follow up call from the manager, we returned to the store and the manager denied ever giving this statement. So, we went to the customer service phone center and corporate. We talked to nearly 6-7 different people in the customer service of Ashley, all said they would call us back after researching our case and talking to the warrantee company. We had 2 return calls. We had one call from a Facebook post as well. The customer service at Ashely has to be the worst I've ever experienced and we half of our home is Ashley furniture, over $20k worth of furniture. Like I said, we've been happy with the service until it came down to actually using our warrantee policy and dealing with the managers and customer service. I hope nobody has to go through this. Our couch is only 2 years old and the warrantee company refuses to do anything else with the cushions. They claim a multitude of stains is the first reason for rejection of cleaning. Granted we are not talking about alot of stains here and we are supposed to call them for every little stain. We discovered that the cushions have to since discontinued and are no longer available too. That's a convenient way to screw the consumer. Well, this consumer will no longer be purchasing Ashley furniture.

Excellent service from Allen when we went shopping for furniture for our new home! He was just as excited as we were to furnish our first home and he always knew exactly what we were looking for. We thoroughly enjoy our time shopping at Ashley and with Allen.

Lots if really nice stuff. My wife and I like retro furniture and they have a fairly large selection.The staff is very helpful and no-pressure. We will be back. This review was premature. We returned a bed on August 12th and still haven't seen our refund. The manager told us the money would be returned within a couple of days. It has been two weeks and we've seen nothing. Now we have to go chasing after it. So much for customer service.

We went to Ashley for my 90 year old mother-in-law to buy new furniture for her new apartment. Tim, the sales person was wonderful. He was patient with us, and by the time we left, she had almost everything she needed and wanted, all in one place. We were all very happy, and many thanks to Tim for his help.

Not bad but i really can't believe how expensive everything has gotten. Friendly service.

Donna helped me complete an order that I started online and helped me to complete it in store. She was very courteous and helpful.

Great customer sevice

Great price on the double recliner super delivery our salesman Tom was very helpful and did not push just to make a sale.

Great service

I can not say enough good things about Chris. My boyfriend and I were in the store today with a few items in mind. As soon as we walked in we were promptly greeted, and encouraged to check out the vast show room. We did a few laps, and then came to him with the items that we had in mind. He gave us a great deal, but we still wanted to check out a few more places in the area -- our biggest mistake. We came back a few hours later, and were delighted to work with him again. We actually were so impressed with the Customer service that we added a few items to our order. He gave us an amazing deal for the items we wanted, and we were beyond pleased. Chris if you are reading this thanks for dealing with us, you became an instant friend. We are already planning on coming back for a few more items we are going to need for our home! - Hunter and Shelby

DONT SHOP ASHLEY!!!!! DECEITFUL, DISHONEST PRICE GOUGERS!!! The store tried to overcharge me almost $1500! Their delivery fee is outrageous. Triple other stores. I called them out on their online prices, and they wouldn't itemize their prices. They tried to overcharge on sales tax. They can't promise a delivery date, could be 6 months to a year out for delivery. Maybe longer, who knows. Once they have your money, good luck getting it back. Ashley furniture is available many other places. Check online. I recommend Pruitts, almost 1/3 less or better. They are honest. Don't buy from Ashley, look elsewhere. Theyre horrible. After I sent the salesman my breakdown on costs, he said he'd get back to me. Never did. He was aware I called him on his scam. Buy elsewhere!!

we ordered a table, desk and night stand over 5 months ago. they stated they were going deliver on 04/30/22. called to day to check time and it now states delivery on 05/5/2022. then when i spoke to them they advise me it was now pushed back to june....never again. trying to get a refund now

Edit: 4 month since the first review and we still don’t have all purchased items delivered. It’s been now more than a year. Don’t buy from this store, it’s absolutely terrible. We placed 2 large orders at different times over the past 3 years at the Prescott store and both orders’ delivery has been delayed by almost a year. No one at the store informed us that the delivery will be delayed for so long otherwise we would not make the purchase. With this bad experience being consistent I will never buy from Ashley’s Homestore again and would not recommend it to anyone.

Took for ever to get my couch to many promises to my father who ordered the couch months to get it.

3 years ago, I bought a ton of Ashley furniture. Fast forward and 2700 miles later I was in need of a dining table. Ashley was my choice. My salesman was Chris. HE LISTENS TO THE CUSTOMER! Not pushy and took me directly to several tables from which to choose. I made my choice and awaiting delivery soon.

Worse furniture store ever. Too bad I couldn't leave Zero star. Ashley store took our $$$ more than 20K It has been 7 months and we still don't have our furniture but they took our $$$ Don't step foot in that store !! Be aware!!

Had what I wanted, friendly service…. But prices were high and delivery cost way too much.

But a sectional from them the console with the cupholders didn’t have the back cushion on it they wanted a serial number off of the consul that didn’t have it then wanted me to miss work so they could send a rep out and said just send me a cushion we’ll never do business with the store again

Nice sales folks

I rarely write negative reviews but felt I needed to for Ashley. We recently purchased a bed and had it delivered and setup. When the bed was setup I took a look and everything looked fine. When the delivery man left I started to put the mattress on the bed. 6 out of 8 legs fell off the bed. The delivery man had just balanced the bed on the legs long enough to leave. It was so sneaky and dishonest. Ashley has been given a video of the legs falling off and still will not refund the money. Ashley furniture is a sneaky, dishonest company and one I would not recommend doing business with.

Our sales person was nice and did a great job.

Helpful employees.

Terrible customer service. Was in the store 20 minutes with staff just ignoring us like we didn't even exist. We finally left and Pruitt's got our money that day. Never , ever again.

If I could leave a minus 5 star review I would. I have furnished my house with many pieces of Ashley Furniture and up until now I have been extremely pleased. My most recent purchase was a mattress, that unfortunately did not work for me. It felt much firmer than the one on the showroom floor. After numerous phone calls, two additional visits to the Ashley store, and a representative coming to my home to inspect my mattress, I was finally informed that I could not exchange or return my mattress. It was entirely my fault that I did not read the return policy, however NOT ONE sales person, customer service representative, or manager knew how to handle the situation, or knew the return policy themselves. So much wasted time, aggravation and money. This Ashley store is poorly managed!

The service was excellent and the employee who helped us went above and beyond our expectations.

Staff is nice, bought a temperpedic proadapt, $4900 mattress arrived damaged, its been since February attempting to get help... disappointed and frustrated.

We spent three plus hours in Ashley's in Prescott Az and several trips in or at Ashley's in El Cajon. Our orders were placed in Prescott Az and we did not feel pressured but supported, good quality products, and reasonable delivery times with instock (mostly) product! Their fashion matched our light ,easy style. A "Coastal vibe" and we're not done yet!

Absolutely a fantastic experience. Tim was a huge help in us buying a new sectional. Nick was also great and a huge help getting us financed. Will go back for all of our future furniture

Store and Staff is fine. But have been waiting since September for the order...multiple delivery dates canceled. Now told April. Buyers Beware! Updated 4/8 - Now at zero stars. After 7 months finally being told the kitchen table won't be delivered...and even worse...since the chairs were delivered months ago the 72 hour window for returns has passed. So have to fight another battle with Ashley's. So today, after 7 months the couch is scheduled for delivery between 11:45 and 2:45. Finally...but NO! They arrive at 9:15. Call support and they said you are suppose to be at home all day in case there are changes. No call...no text...just no delivery. If you live in Prescott I highly advise finding a different store or making sure you take the furniture with you. Worst experience!!!

Every thing was great. Delivery was quick and the men were polite.

Initially my experience was good. The store was nice and had a wide range of quality furniture. My salesman, however, hovered around us while my wife and I shopped. There is alot of merchandise to see ad I felt like we were being rushed to check out after selecting just one piece, Not by anything he said, just a feeling. We wanted to continue looking but our salesman seemed bored and wanted to be somewhere else. He was a young "kid", probably in his early 20's and just didn't make us feel like he was there for us. My personal opinion is that it is hard these days to find younger employees, that probably have never had to furnish an entire house before, feel enthusiastic about their job!. He also ended up charging us over 800.00 dollars for a chair than what it was currently advertised for online. I only discovered this because it was a new recliner with lots of power features and blank buttons with no directions or printing on them. The day it was delivered I went online to the Ashley website to look for an owners manual when I also found we were overcharged. I went back to the store to the customer service desk. The CS rep was very good and when he saw the mistake he immediately set me up for a cc refund without any hassle. I would have given 5 stars except for the described issues.

Tim Merrell did a great job checking into inventory and getting us the best deal on the furniture set we wanted. He communicated everything very well and we will continue to do business in the future.

Our salesperson was very helpful and provided several savings options.

We stopped in the evening & it seemed they were all ready to go an hour prior to closing. We eventually got service and Tim explained that everything in the store was 50% off the tags on the items, except Manager Closeouts. We found a dining table & stools. The 1st time they rang it up it was at full price, & they had to issue a refund & do it over. The 2nd time they showed us the screen at checkout, but said a receipt would be emailed. They charged a higher amount. We contacted them & the manager said that was the price. Another gave us a corrected price, but they still haven't corrected the credit card charges or issued us a reciept. We tried to cancel the order because we feel they are being deceptive & it's gone nowhere. We're still waiting on the items to be delivered, & we love our selection. So with furniture so hard to locate lately, we are gonna keep them when they arrive. We will never step foot in the store again. I work in a sales position to see several new to the area clients daily that ask for local recommendations, & I can't in good conscience say this store has people that care about customer service. Tim was a great person, maybe over his head, but the rest of the team we've talked to are completely dismissive of us feeling mistreated.

Made an appointment with Tracy and she was amazing. Show us different options and found us the perfect furniture for our new house. We have more shopping to do and will do it all with Tracy!!

Great service. Friendly people

Tracy was the person who assisted us with our buying experience. We were able to find a perfect sofa with pillows which was available for delivery the following week. This is so rare in this age of delivery delays caused by Socialism and we are very grateful. She was very helpful and kind.

Nice selection!

Customer service is awesome. Everyone there seems happy to help with anything you need. Delivery is a bit slow, but I think it has nothing to do with Ashley's as it does the supply chain.