Ashley Store | Prescott, AZ 86303

Kim was very helpful professional and patient with us deciding on ou purchase

After finding zero at two other local furniture stores, I walked into Ashley’s and within 10 minutes I had a beautiful sofa/loveseat picked out. I flagged down a gentleman named Tom and he gave me a delivery date and completed the paperwork and we were on our home - fast courteous service. I’ll definitely be shopping there again!

We had the great fortune to meet Sam when we first came into the Prescott store . No pressure but was there to answer any questions . Followed thru on our purchases. I haver NEVER had such wonderful customer service. Would buy there because of him.

Our Salesman Tommy was very helpful! I highly recommend him!

I explained what I wanted and the sales rep. found two choices for in the showroom. The terms were clearly explained and we left satisfied with our purchase.

We were given excellent help with our purchases and we will continue to purchase items from you store. Thank you so much!!

The staff is so attentive! We got exactly what we came for! 🙌🏼

My husband and I just purchased a recliner and a headboard bed frame. Our sales person Matt Brown was very helpful with our purchase, would definitely buy from him again. Thank you Matt!

Matthew was amazing. He introduced himself and figured out exactly what I needed. He did not stock me but gave me room to wonder around, and when it was time to place my order, he was efficient and quick. Thank you Matt!

Great Service. Excellent sales person

Shawn was very helpful and courteous.

Purchase of our new dining room set went seamlessly. Tommy was fantastic to deal with at the Prescott location.

The staff was warm and extremely helpful with finding exactly what I needed for my living room.

We had a wonderful experience with the sales representatives. They were helpful and not too aggressive in getting us to buy. I would recommend them to anyone.

Very positive experience. They had what we wanted for a good price.

The salesman was efficient and kind, he helped me pick and was patient with me being really tired but I had to get the couch ordered.

Salesperson work with me on my purchase. Very professional. Happy with Ashley second bed. I've bought there

We’re still not sure what kind of review we’re going to write. It’s been a month since we bought a sofa and have been trying to exchange it for something we can use. I’ve prepared felony cases for prosecution faster than this.

Went in on a Sunday, had our eyes on the Sophie collection. Still was debating. Michael assisted us with no pressure. Told him we were specifically looking at only purchasing the left and right chaises. That wasn’t a problem. Gave us his card and told whatever we decide we could just call him. Called Michael the next day and did the transaction over the phone. There was a minor bump in the transaction but Michael smoothed it out immediately. The chaises were delivered that Thursday. Delivery guys did an awesome job setting it up. Very professional and quick. Happy with the purchase! Our corgis approved!

Very good experience Excellent staff Rate 10

Salesman was very nice and helpful. I felt no pressure while shopping and was given lots of time to look at my options.

Love my couch and love seat, but the salesman, Sam, refused to help me with an issue after I ordered so their after sales service is the absolute worst!!! I won’t ever shop there again after that.

It was really good. I got the coffee table I found and love it.

They have stuff to sit on

Matt helped us purchase the exact sofa, loveseat and accessory tables that we wanted.

Got great service from Garrick. We were looking for a recliner because my dad had a head injury. Garrick was very patient and helpful in help us to pick out the chair. He answer all our questions and put it in out truck for us.

My husband and I went to the Ashley Store in Prescott, looking for 2 recliners. Matthew Brown greeted us as we walked in and directed us to the power chair section. He did not pressure us in anyway. He was there to give us advice with hovering over us. He was very instrumental in us purchasing 2 leather recliners. He corresponded the delivery with our busy schedule. He gave us his business card, and told us to call if any problems arose, or if we had any further questions Matthew is a great representative for Ashley

Lov d the store and staff were very helpful. We were able to find just what we needed.

Loved shopping at Ashley’s! Everyone was so helpful and the furniture was amazing quality. I was able to find my dining room table at my price range, that fits my family’s needs. Definitely will continue to shop at Ashley’s.

Quick- service- nice selection!

Salesperson lied to me

Mattress is comfortable and service was top notch

Sam was my salesperson and he was wonderful. Was patient, knowledgeable and very helpful.

Easy pressure for looking in a nice big store. Gentleman sales guy was very accommodating. Always love Ashley’s products. Love my chair.

I love my new couch

My husband and I were very impressed with Breen and his manager, Michael.They were very knowledgeable and personable with our many questions about mattresses. When there was an issue with our delivery I called Breen and he referred us to his manager Michael and the store manager , Nick. They resolved the issue efficiently and with patience and professionalism We are very pleased with our Tempur Pedic mattress and the excellent staff at Ashley. I would like to share with the owner that the phone system that is in place at Ashley is challenging It would be much more productive for the consumer to have direct access to the Ashley store.

We had an excellent experience with a salesman named Breen. Breen was extremely helpful, knowledgable and available. Great job. Thank you, Breen, for taking great care of my mom and me. God Bless. -John

Worst experience ever. Store sales person was nice, but the actual furniture delivered was not even compatible to what’s on the sales floor. What arrives…well if it arrives in as your full order, because what came to us was not even 1/3 of what we bought since it was to damaged to even bring, is not at all what is on the sales floor. Instead it’s low grade furniture that is poorly put together and of terrible quality. Walmart press board furniture is of higher quality! And for the price you pay at for it, it’s utterly ridiculous. If we wouldn’t have had to live on the floor for we would’ve returned everything. Worse experience ever and a flat out lie as far as what you are actually purchasing.

Poor quality, poor service, and horrible protection plans. Don't do it. So disappointed with the level of service I receive after spending over 20k on furniture for my short term rentals. The furniture protection plan is a joke and in 2 years they have never covered anything even when it clearly says it covers a "tear" or "rip" when my couch ripped it wasn't covered but they couldn't be bothered to tell me why. I decided to cancel the pretention plan by calling the company directly and I did. She gave me 5 cancelation numbers (5 different orders 2 online and 3 in store) She gave me a number to call so I can provide them with the cancelation numbers so they can initiate the refunds. Ashley Corporate at 623-209-2714 but that number says "please wait for an associate" then 10 seconds later says "we cannot take your call right now please call back" and hangs up. I called the store at 928-515-2670 and it routed me to online who can't see my local store invoices. The first rep told me to call the protection plan company and I told him I already did and that they said I needed to provide Ashlee with the cancelation numbers. He argued with me for 30 minutes and refused to put on a supervisor per my request because he said they can't help me. Finally he sent me to a supervisor (after asking 5 times) and she was able to assist me with only the 2 online orders and told me to call the local store to handle the local orders. I told her I keep getting routed to online when I call the local store. I begged her to stay on the line and try to get the local store on the phone so she can explain what she did to help me since everyone else didn't seem to know what they needed to do. After an hour she couldn't get them to answer the phone so I am on my own. The worse part is that we dd some of the orders in my name and some in my husbands and now I have to do it all over again for my husbands records because they needed him to call to cancel those ones. Hours on the phone and it still isn't situated. Needless to say I will NEVER spend another DIME on ANY Ashley furniture in the figure.

Salesmen were not pushy but happy to help with whatever they could

UPDATED 10/11/24. DO NOT BUY FROM ASHLEY. They will deliver damaged product to you using a 3rd party service in an unmarked truck. The store staff will then leave you high and dry when you need help, saying it’s out of their hands. Suddenly there’s no General Manager working on location to talk to. Warranty people want to send a random person weeks later to attempt to make “repairs” to brand new furniture. The couch has HOLES in it, and they only brought HALF a couch to begin with, among other things. The quality you see in the store is NOT what was delivered. Neither is the service in your home. Unreal. 9/15/24 COME SEE MATTHEW!!!!!! We have never been furniture shopping in Prescott and the wonderful people at Ashley were so kind and patient to us. They helped us with all new furniture for our new home in Sedona, helped us qualify for financing, and didn’t bat an eye when we changed our minds 10 different times. We left with a new dining, living and bedroom set! All to be delivered. We left happy, not feeling rushed and with zero buyers remorse. This is what furniture shopping should feel like! MATTHEW was the absolute best to work with. Thanks again!

How far Ashley has fallen in a matter of a week. Prescott Ashley store. Sam is the ONLY guy to talk to or work with. We came in today after buying a recliner from Sam earlier this week. We wanted to buy a twin bed and mattress and Sam told us to come back on Labor Day and he could work a better deal. We came in and Sam isn't here yet, instead we got some old crusty dude that immediately pushed adding MORE furniture and then reworked the deal we had with Sam for MORE money, and still pushed adding MORE furniture. Sam should teach a course in salesmanship, what a waste of time to get pushed around by old timey sales tactics of upsells and "lemme go see the sales manager". Sam gave us a great deal, on exactly what we were looking for and never went and had to "talk to a manager".

Where do I begin… Ashley is the worst furniture company in America! First, my order didn’t arrive complete. Pieces were missing. One of the pieces that did arrive was broken. And the material had a tear. They sent someone out to fix it, but I was still not happy with the quality of the furniture. They emailed to schedule the delivery of the balance of the order and then on the day of the delivery they never showed up. I had to reach out to them and was informed that it was scheduled for the following week. Then my wife and I decided that we were not happy with the quality of the furniture that we had already received, so I called Ashley to let them know that we would like to return the items we received, possibly when they delivered the rest of the furniture. It was then that there foreign customer service department informed me that Ashley does not accept returns. And that all sales are final. I informed them that there is no company in America that does business that way they refuse to listen to me, their customer. Instead they continued to demand that their company policy was more important than me. The paying customer. It is because of this that my wife and I decided that we are not going to receive the balance of our order If that is the way, they choose to do business and treat their customers. I would highly recommend that no one purchase furniture from Ashley. One more critical reason NEVER to purchase from Ashley… 2 months into a 60 payment promotional they pull this number on their VALUED customers. Adding 2% of our original balance to our current balance!

Couch delivered with 3 holes in back. I got the run around from the company for weeks. They said they would not replace it they had to send technician to repair it. I refused to buy damaged merchandise. The phone number on employee business card as well as internet is a customer service virtual assistant representative's that cannot answer questions and most of the time she says good bye and hangs up on you. After visiting store 2 times and furnishing pictures several times i get an approval for a replacement . Only to get an email stating they beed pictures and will send a technician. Went to store again and had delivery of replacement scheduled . I receive a call that morning stating it won’t be delivered. I am now very upset, and asked why Representative said she would have to call me back. She never did. I call again and the new rep says it will be delivered. When the time frame ran out. I called again and they told me couch never made it on the truck and it won’t be delivered. I sat home all Saturday waiting. Worst customer service and communication between the store and customer service department I have ever experienced. I will not recommend this company due to the customer service department and delivery services in which I paid for!!!

Matt was the best! Very knowledgeable and helpful

Mark was very professional. Never pushy which is a plus. Very thorough in purchase / warranties etc. Definitely an asset to the Prescott location.

Matt was great! Very helpful. Great prices.

Matthew Brown was a great customer service associate who answered every question we had easily. He was more than helpful, going above and beyond and very knowledgeable on every question we needed answered. All the employees there are great, but I feel we kinda got lucky with Matthew. Their pre-approval financing process was also easy to deal with as and it was definitely an all around easy smooth experience in buying our couches.

By far the greatest home shopping experience I have had. Shawn was awesome and worked with us and our budget, and Nick the manager was great and made our dream couch come true. We will be back in the future for sure.

Awesome place

They got good stuff. The quality is always good with these guys. Not super fond of the idea they just don't have anything you can buy today. Most has to be delivered for a price. Can't just pop in and buy whatever you're looking for.

We went into the store yesterday looking for some furniture, and left the store super annoyed, and amazed at the same time. "Dawna" is the absolute WORST salesperson we've ever encountered. How can this individual even have a job when: 1) The question is asked "does this come without power?" "I don't know" 2) "I'm the #1 salesperson here and you want this, because this chair was moved to my section for a reason" 3) Dawna says "have we made a choice yet?" and when we replied no, she said "so what's the dilemma?" 4) "I've seen people look at too many things, get confused and leave with nothing" 5) when I start talking about being uncertain with furniture, and didn't want to make the wrong decision... "Dawna" began talking over me, and didn't let me get one word in because what she says is right, and knows better. 6) Dawna gave my 69yr old mother in-law her card and said "since you guys are all over the place and can't make up your minds, here's my card whenever you're ready to make a purchase" as she flew off to be pushy and overbearing with another couple (which left without a sale because they were annoyed as well). I understand commission sales, and how it works for the person to make a living... But "Dawna's" complete lack of empathy trying to understand what the customers needs, truly comes 2nd to HER needs to make a sale. That's just disgusting, and unprofessional. If Ashley Furniture has a training program for basic customer service, please have this individual go through the course, because she genuinely needs it. How the self proclaimed "#1 sales person in the store" achieved the title is beyond us. If we decide to return to the store, we'll definitely seek assistance from someone else. Do better "Dawna"

My family and I are still bewildered from the unprofessional behavior from the salesperson, Dawna, in your store. When we walked in, we began walking up the stairs (since we've been there before and wanted to look at both loveseats and barstools). From down the stairs, she asked us what we were looking for and said there was only 1 loveseat upstairs so we should just look downstairs. We said we would continue to walk up the stairs, then gladly continue downstairs afterwards. She then followed us around the store, stopping and waiting each time we tested a piece of furniture. It felt overbearing, so we said we'd like to look around. While sitting on one set we liked downstairs, Dawna wasn't even entertaining what we liked and directed us towards another set that was $4,000 for power recliners with what she referred to having "all the bells and whistles." We told her we don't prefer the power recliners, and asked what the price would be without the power option. She arrogantly laughed and shrugged, "Ha, I don't know.." then she walked off chasing down other customers. We weren't halfway through the downstairs display, when she approached us again and asked, "So what is the dilemma folks?" We confusingly said there is no dilemma, we are looking for loveseats and recliners for our living room. She then said to us, "Well I've seen people come in and take too long, confuse themselves, then leave with nothing." My husband replied, "Yes, but we don't want to make a rash decision either." Dawna began speaking over my husband, and it continued for an awkward ten seconds where she intentionally raised her voice to speak over him. He walked away, and we all continued to look at more furniture, hoping someone else would help us at this point. Unfortunately, Dawna went after my 69 year old mother next. She handed my mother her business card and said, "Since you can't make up your minds, here's my card and you can call me when you're ready." Then went to another customer. The only reasons I gave 2 stars instead of 1, was because we did see some furniture we liked and may purchase, and also the gentlemen who was sitting at the desk in the back saw us looking at a chair and asked if we needed help, and was extremely pleasant and professional. My mother just purchased furniture a few weeks ago from this store, and raved how nice the salesman was through the process. She doesn't remember his name, but we all agree if we come back we don't want Dawna anywhere near us.

Our sales guy, Matt is the consummate professional! He is friendly, thoughtful, helpful and most importantly follows up. We have ordered several pieces of furniture through him and he has handled all the details by text and email. Matt is truly the best. Thank you, Ashley Furniture for having him on your team!!!

Service was exceptional and salesman Breen was very friendly, funny and knowledgeable. We were very pleased with the quality of service and furniture.

Breen at your Prescott Arizona store is an exceptional person and a fantastic salesperson. Thank you for putting him on your team!

I am happy with the purchase and Dawna was great

Friendly staff. Easy to work with to find all we needed. Delivery is a little slow, but then maybe you are real busy.

My husband and I went to Ashely Furniture about a couple of months ago. We bought a sectional, coffee table and two side tables. First issue was the delivery kept getting pushed back. The salesman seemed nice in the store, gave me his card if we ever needed anything regarding our order. When we reached out to him, he acted like we were bothering him and just no longer answered his phone. Then, when the furniture all came, I noticed right away the color of the tables didn't look good in the living room so I called to start an exchange for the other color right away. The store told me they don't accept returns and we are pretty much stuck with the ones we chose and customer sign the receipt that states there are no returns unless it came damaged. I looked at the receipt and it does not state that, it was on another piece of paper that we were just handed with the receipt while we were leaving, it was not signed. Since having the furniture it has deteriorated substantially. It's just my husband, a young golden retriever and myself. The tables are easily scratched and the couch is pilling all over it, and is looking more and more haggard. We are going to just use it as a lesson not to buy from Ashely ever again and to actually spend a little extra to get pieces that will last more than a few months. But, I want to warn people that it may go fine but there are the cases where the furniture there is just really cheap and substandard.

You are an American business. Ditch the advos in Spanish

Got a great sofa recliner on sale. Later purchased 2 rocker recliners on which the color was misrepresented in the photos. Also found a nail or something coming through the fabric. Was told a tech would need to come see it and day set for 7/15. Tech was a no-show on the 15th. Called and was advised he would be out on the 22nd. Again, a no show and no call. Now advised he will be out on the 29th. I doubt it. Once Ashley sells you something, they could care less about you. Horrible customer service to say the least.

Breen was my salesperson and this guy is absolutely wonderful! It was a really great experience and he was the main reason for it, he is golden!!!

Great staff. Shawn was excellent

Matthew Brown has been our service provider each time we have been here and he is very helpful. I like that they deliver to the Walker area as well!

Had great experience with Tommy and came back saw a great manager and made my purchase will buy there again.

Beautiful store, nicely laid out, sales people readily available, friendly and knowledgeable. Furniture is of a good quality, and the prices are reasonable.

Sales clerk was very helpful

Matthew was an excellent salesman. Very informative an knowledgeable. We will be coming back.

Mathew Brown was awesome!! Very product knowledgable, friendly and no pressure. Great experience working with him.

Tommy was awesome! So helpful and easy going.! Great sense of humor. Helped me start my new life!

Everyone was amazing! Our salesperson Tommy was so helpful, not pushy, kind, creative, knowledgeable and a pleasure to do business with! I have avoided in-person sales transactions for years but working with Tommy made the experience pleasant and fun! Great job!!!

Awesome salesman, great service

Nice store. Staff was very friendly especially Shawn who helped me find what I needed. The only change I would suggest would be not having your sales people bunched near the front door like car salesman just waiting to scoop in on the next customer. Shawn did approach us, and he said take a look around and let me know if I can help and would check in now and then. Very nice guy!

Hi. We came to look for a mattress. We were greeted by all employees nicely. Breen took care of us, he introduced himself politely. He showed us around and told us every Detail of every piece of furniture we had a question about. Upstairs he explained us all types of Matresses and was focused on us the whole time, he showed us also Pillows and Mattress protectors. We ended up buying a lot additional pieces of furniture then we had originally planned 🙂👍🏻. Thank you Breen for your all the assistance ! Side note: that store needs Wifi, there is bad service. Also the management needs to order more modern furniture/ colors/ fabrics. Everything is brown/ beige and wood . I would have bought a lot more - but the choices were simply not there. But we will be back 👍🏻

If I could give 0 stars I would. But I wanna leave a review about my terrible experience. Everything was going great. Got this beautiful bedroom set. The lights on the night stand stoped working. no problem... i called warranty they sent a technician out and a part was ordered (the technician took the existing part, the wiring for the lights). THE WRONG part. Called warranty, was told the new part was on the way. WRONG part again showed up at my house. So called warranty again, this time stating they needed to send ANOTHER technician out, since the wrong part was being delivered regardless of the fact I kept telling them the WIRING was missing. Waited all day yesterday (had to take the day off work), NO ONE SHOWED UP. Called warrenty again, apparently the appointment was scheduled another week out. NO NO it was not. It was intentionally scheduled that day as i took the day off. Warrenty now had to reschedule again! 10 days out. It has been MONTHS (no i'm not exaggerating), Im over it! I will never order from here again.

It was a very easy and enjoyable experience.

Wonderful experience.

The salesman was great.He answered any questions we had.Didn't purchase anything because we want to find what matches our home.We want to shop else where at this time.

Excellent customer service, very friendly and helpful.

Salesman was right there to help me

The salesman was friendly and greeted me, led me to the area where I needed to be, answered my questions and completed the sale without being pushy or aggressive. A great experience.

Excellent experience. Everything came off without a hitch and the new patio furniture looks great. Thank you all.

The salesperson was very friendly and helpful, however she confused me with what she told me to expect regarding delivery. I received a confirmation for delivery sooner than expected so I called the store and spoke to the lady who sold me my furniture. She checked with “the office” and told me that indeed they would be delivering on the day the email stated and she told me to confirm it by clicking on the “confirm” button, which I did. I was expecting my furniture to be delivered so I got rid of my old couches and coffee table, but I never received any communication on that day or the day before. The day the furniture was supposed to come, I started calling the store at 10am, when they open. No one answered the phone. Finally, about 11:30 I decided to call the corporate office. I was told my delivery would be coming the following Thursday, almost a week later! So here I sit, no, actually no sitting because I didn’t have a couch to sit on! The lady I spoke to at the corporate office transferred me directly to the store and the manager answered. He apologized for not answering the phone-said he was the only person available on the sales floor and couldn’t get to the phone- and he apologized for the mess up with delivery. Apparently there was a big miscommunication between the store and the delivery company, which I explained doesn’t help my situation at all. I did receive my furniture on the Thursday they said they were coming the second time, and I’m very happy with it. The delivery guys were hardworking, quick, and professional. I appreciate that and I love my new furniture, however I hope the manager follows through with what he told me he’s going to do and address this problem because apparently it happened at least once before this happened to me.

No hard sell. Gave good suggestions. Quick service.

On a whim we walked into Ashley because we were looking for the perfect dining table that would fit in our small dining area. We were greeted by Matthew Brown and he was wonderful to work with. He removed table leaves, provided measurements, answered questions and was just generally awesome. Oh, and the furniture is beautiful and well made. Look for Matthew, you won't be sorry.

After writing my initial store review, there was an issue with a damaged item. After Ashley's failure to replace it, I requested my cash back. They finally, after 8 days deposited my refund only to withdraw the deposit into my acvount the next day. I called customer service and got the run around, referring me once again back to the store. The customer service dept is staffed with reps with speak a stilted, heavily accented English and barely can communicate both in taking one's complaint or in giving a scripted response. If you believe you buy merchandise and service, stay away from Ashley. They will not resolve your issue.

Had an excellent experience at this store ! The management team, sales associate, and warehouse guys all went above and beyond ! Got a great deal on my purchase ! Highly recommend them and will be returning to Tommy for any future purchases !

Glenda was helpful , pleasant to deal with and showed me all possible options for what I was looking for . Great experience !

Breen was so helpful in helping us find our furniture piece! We did not feel rushed and he answered all our questions. We would not hesitate to recommend him to our friends.

Just picked out our new bedroom furniture with the expert assistance of retail specialist, Breen Gaughan! Breen was patient when we were asking lots of questions! He made choosing furniture much more enjoyable and much less stressful! We’re looking forward to our white glove delivery next week!!

Awesome shopping experience, thanks to Breen Gaughan. He is an awesome salesperson who did everything just right. He gave us space to look, but was never too far away to track down to answer questions. He is very knowledgeable about the furniture and pointed us to a perfect dinette set after telling him what we were looking for. The store is large, well stocked, and easy to get around in. Very pleasurable shopping experience. Thanks again, Breen!

Tommy was wonderful in helping me pick out a couch I definitely worked him by walking all around the store asking questions super polite the whole time and very professional and educated. Nick was wonderful in helping with the technology issues and was very kind and professional as well. Would Reccomend :)

Good experience with sales person Shawn....Hoping delivery and setup is the same

Glenda was excellent service and went above and beyond what we expected! Thanks to her and Ashley Prescott!

We went to Ashley Furniture to shop for new sofa and loveseat. Tommy greeted us upon entering the store and said to let him know should we need anything. As soon as we had questions, Tommy promptly helped us. Our experience was phenomenal. We felt valued and appreciated. We bought quality furniture at great prices and had the best salesman. The customer service was astounding!

Went in for some patio furniture. Great selection and easy transaction, delivery setup and service to put together.

I had a great pleasant experience shopping at the Prescott Ashley furniture. Breen, the salesperson was very knowledgeable in regards to what was on the floor. He directly showed me what I described I wanted. He was patient and very pleasant. Michael the Assistant Manager was top notch in coming up with pricing for the various items on my invoice and was a delight to work with. And with all that being said, my leather loveseat is being delivered within four days of me paying for it. I'm super satisfied!

How do you treat members of the community so bad after you mess up their order? There are private furniture dealers selling Ashley Furniture cheaper than this location and without the issues. Why come here if we can get it cheaper and get better service elsewhere. This is literally a used car salesman type location.

Tell you what, I am absolutely LIVID with this location. Everything went to garbage the minute my fiance and I walked off property. They completely lost my order. They assigned my order to a completely random address 1 hour away from my house and I had to track down the driver to stop them from delivery our items to the wrong location. The staff has gave us nothing but attitude INCLUDING the manager. Orders are cancelled and we are taking our business elsewhere. Complete failure. Never. Going. Back.

Our sales person, Glenda, was very helpful and friendly when we were purchasing an area rug. Great service and we highly recommend the Ashley Store. Excited to get the beautiful rug!

Excellent quality furniture. Just a bit disappointed in the connection between the company and the store. Everyone in Prescott store is A+ customer service and great to deal with. Right after a large purchase we get emailed we can get our order early. Of course we say yes! Turns out they cant because the nightstands are not in. This happens a couple of times. Finally we get told trucks are all booked so we can’t get it early anyway. Shipment shows up and no nightstands? Turns out they were never added to the order! Now we wait a couple more weeks for nightstands while we use our improvised ones lol

I love this beautiful store. Matt helped me find a love seat on Sunday but I couldn't make up my mind. He was very professional, patient, and kind. I went back today and bought it. Great service!

Will never buy from Ashley’s again. Our couch is just over two years old and the dye Is fading. We bought Ashley’s warranty and they say it doesn’t cover this issue. What a joke GBS/Protect warranty company is. Please protect your investment and buy from a company that stands behind its protects. The reason you buy a warranty is to protect your investment. Ashley staff promised this warranty would protect our investment. They flat out lied.

Glenda was very helpful and courteous as we shopped and bought a dining table and separate chairs that were comfortable and matched. Thank you ashley furniture for this shopping expertience.

Breen was so helpful. We came with a some special requests and he was very pleasant in getting us answers. I would recommend you go see Breen at Ashley’s in Prescott’s. Nick the manager is very knowledgeable too.

Matt Brown spent a lot of time with my husband & me. We were partially furnishing our home and he was very informative and extremely helpful.

A very pleasant experience.

Breen was very knowledgeable and totally focused on customer service. Our family ordered a perfect bedroom chest of drawers with mirror.

I definitely would purchase furniture elsewhere ! We went in February 24 th wanting to purchase a new modular sectional. When we walked in we were greeted by a salesman and we explained we were going to take a look around. From that moment we were followed by said salesman through the entire store ! We literally felt we were being stalked ! It literally was extremely uncomfortable ! We wanted to buy the Gaucho modular sectional but it was a mismatched set . Being the creepy salesman was standing 5 feet away from us at all times I turned and asked about adding the corner piece along with another chair piece and the ottoman. He tangles around on his phone and says well we won't have that part until mid April. I looked at the mismatched set and asked was this in someone's house and returned ? Not that I was going to buy a mismatched set but because I was curious why it had so many stains on it . He says no we don't do that . I then asked how would someone attempt to clean them stains ? He then says I don't know maybe furniture cleaner... needless to say we went to another furniture store purchased the beautiful Gaucho couch as a complete set and had it delivered a few days later . Sorry Ashley you could've made 3000.00 dollars cash that day but instead we took our business elsewhere ! Go to Pruitt's in PV you won't be stalked or disappointed !

Very good selection. Our salesman was very helpful and knowledgeable

My husband is in dire straits and needed a zero gravity chair ASAP. Allen, my salesman, snd Michael made it possible for me to get my chair all in one day. THEY WERE WONDERFUL TO WORK WITH!

Everyone was so helpful and knowledgeable at the Prescott store. I started out with Glenda on Monday looking at a bed for my daughter. Then I went back Tuesday and worked with Tommy. On Wednesday, we decided to purchase the bed and Shawn completed the transaction. This team was very kind, I noticed pricing online and they matched the online numbers without hesitation. Very professional and not pushy. Thanks for making the buying experience great!

Alan provided excellent service! The pricing was great & we enjoyed our experience immensely! There was a plethora of incredible designs & we found the perfect pieces for our perfect home! Thank you so much!

Easy, professional

Wonderful shopping experience! Our salesperson, Dawna, was very knowledgeable about the products and helped us select exactly what we wanted. We enjoyed dealing with Dawna and Nick, the store manager, throughout the whole process. They both made sure the purchase order and delivery instructions were absolutely perfect before we left the store. Great people with a wonderful sense of humor, it was delightful to deal with them.

Had an excellent experience working with Matt. He outlined all the important aspects of the bedframe, mattress and kitchen counter stools I was shopping for and completed my order in supportive professional manner. I'll be back again.

Glenda in Prescott Valley store was so great! And friendly and helpful! She has a gold star from me.

Nice selection, reasonable pricing

Breen G was very helpful and patient. I looked at every couch option. Returned 3 days in a row before making a decision never any pressure.

Went in looking for a rocker recliner and a new kitchen table. The sales guy was not helpful at all. Really wish we had someone far more competent approach us. Left the store feeling irritated. Definitely won’t return.

Ok chest of drawers arrived damaged

Very good service would do business with again

Brene help me select a great couch for my family. He is very friendly, not pushy. Go see him

Walked in on a whim and was so pleased that Glenda introduced herself and sold me the perfect bed, within 15 minutes! She’s so smart and efficient! Thank you Glenda, I’ll be back. Nice smooth experience!

Tommy was very helpful and efficient! Thank you, Tommy.

Great experience, the Salesman was fantastic and very helpful. Will shop there again🦋

Thank YOU Ashley Prescott Valley for screwing us over on the purchase we made with you, in good faith, December 30 with Matthew Brown. We were sent confirmation four days before delivery which was yesterday. When we didn’t hear about a delivery time, with zero contact by Matthew, we called him. He checked with his manager. We were then informed that not only was our set out of stock, it was totally discontinued! Including the floor model. We were never going to receive our purchase! And you apparently were not inclined to even inform us of that fact. We have no couch or loveseat, as we believed yours would be delivered and made room. Had to cancel hosting Super Bowl party. We are left wondering. Who runs a business like this?

Came into store December 30. Purchased a sofa and loveseat plus extended warranty in good faith. Was told sofa was out of stock so delivery would be February 8. Delivery was confirmed by Ashley February 4. Sold our sofa Feb 7 to make room (planned a Super Bowl party to show off our new seating). Did not get delivery call Feb 8, so contacted store. Were informed that our set was discontinued and we would not be receiving it. No sofa= cancelled party = very dissatisfied customers!

Hi Quality furniture with people who know what they are talking about !! So much better experience than the "on-line" deal. Ask for Breen Gaughan. He loves his job and his customers! You will not be disappointed and your furniture will last and last!

Glenda is very helpful and great to work with!

The salesman Tim went out of his way to accommodate me in a very patient and professional manner.

Tommy rocked it. Great knowledge of the products, very professional, and super helpful. I would definitely look for him in the store for assistance.

Gwen was a huge help! Low pressure. Just showed us what we wanted to see!

Matthew Brown was super easy to work with and very knowledgeable; we highly recommend him.

Matthew was professional & friendly too. Gave us the information we needed & the space to make our selections! Great experience.

Outfitted our whole house in 6 1/2 hrs. Worked with Glenda remotely for 3 months before 1/30/24. Glenda was great to work with as was Mngr Nick

We were looking for a pillow

Matt was very helpful today . It was nice working with him.

Don't follow/ hound the customer so much...

I definitely think Ashley furniture has changed over the years. I decided to give them a try after leaving lazyboy very disappointed. For not honoring what there sale tag that was labeled very clear on an idem I wanted. I got the run around & at that point thought I'd try Ashley again. So glad we did! It definitely has changed & the people are very helpful. Also the signs are displayed & are correct! We walked in & told Shawn what we were looking for & he gave us the time to look around & was very friendly & knowledgeable. We felt like we got a nice set at a good price. Also the new warranty is better than what was going on before. If you haven't been in there for awhile give them another shot 😉 you will be amazed at the change. Also see Shawn he definitely has Patience! Thank you 😊

We would like to thank Matthew Brown for his professional service. He greeted us at the door, directed us to the furniture, stayed near by to answer all our questions, but allowed us to look around on our own. He was knowledgable, thoughtful and helpful and made it easy to decide on our purchase. Thank you, R. Carl and Marsha Mueller

Walked in and 10 minutes later the chair online I wanted they Priced matched, gave me the cheaper price. I will have my chair delivered and set up by February 1. Can’t beat that. Thank you Allen Thomson

Matthew was wonderful. Explained everything clearly and was very patient while I made my choices. I whole heartedly recommend Ashley and Matthew Brown.

Went to over 14 furniture stores and returned back to Ashley Furniture Store in Prescott. Matt, our sales person, was knowledgeable, friendly and very clear on what we ended purchasing. Ask for him when you arrive. Thank you Matt for a pleasant experience and look forward to visiting again!

I walked into Ashley today at about 5 and was greeted by Tommy at the front door he was super nice and showed me around the place I made a great purchase today if it wasn't thanks for Tommy we wouldn't have gotten the desk we wanted

Our sales person, Mathew, was very helpful and pleasant to work with. He gave us time to wander on our own and checked in periodically to answer any questions. We did purchase a very nice large chair with a matching ottoman and appreciate his help.

Breen was amazing, he didn't pressure my wife and I at all. He had the patience and worked with all of our needs. Breen was professional and very open tothe difficult request my wife was making. We definitely will return just know Breen works and how helpful he is.

If you need furniture, go see Breen! Amazing service. We felt very welcomed, but not pressured to buy. They have great prices and a wide variety to choose from. Will definitely come back for future purchases! Give Breen a raise! 😁

I was greeted promptly at the door by Dawna, who directed me to my area of interest. She explained the particulars as we walked along, the left me to explore on my own, per my request. Ashley was the third store I visited in my search for a proper dresser and it was there that I found one. Dawna then processed the paperwork and we agreed on the delivery date. I left there confident in my choice of both dresser and store.

I gave it a star because I did think Glen was great. And she was professional and caring acting throughout the incredibly challengling experience! The reason I rate this place low is the management - Brandon- who never again followed up with me despite many apologies and also failing to process a credit order. The first couch I bought was cheaply put together. Within 14 days it was sagging and I eventually was able to do an exchange and credit in store. Dealing with the corporate side of Ashley is even worse!!! MUCH worse that it would have involved taking photos of my couch and trying to replace it through them. I am thankful the store eventually over rode this and let me exchange within the store. I went for the highest quality one possible- literally double the price. They did also discount this by 20 percent. I was grateful for that…. But it was only because there was so much confusion and paperwork that never got handeled correctly by Brandon. He was apologetic. But then I did not get the protection on the exchange one - since now having to pay more and a huge hasssle- and i was supposed to be reinbursed by the corporate Ashley. Brandon said that would take a few weeks to get the 200 back. I followed up 3 more times and he said he was still waiting on it… and HE would follow up with me when that happened. He NEVER did and it never went back to my mom’s card (who purchased the couch for me). This all came during a time of much confusion in my life. My wallet and phone were stolen right after leaving Ashley (nothing to do with them) but one and only time I felt so vulberable! I needed someone who was helping to do a MUCH better job with follow through. It was completely unfair how dismissive he was over and over again. When I tried to talk to general store manager he would act like he was the one I needed to run everything by. We lost 200 but did finally get a good couch after the exchange and the store was much better than Ashley at a corporate level. So that’s why I gave this two stars and not one. Ashley makes cheap stuff…. This couch with springs is only one of two couches I would trust there. That is because of the springs and microfiber. Go for that one if you are shopping here.

We would like to thank Nick, the showroom manager, for assisting us with an exchange. He went the extra mile for sure and we are appreciative of his patience and professionalism. Our sales consultant, Tim, was excellent to deal with.

Dawana was professional, knew the merchadise and we left the first time with afeeling that it was whay we wanted and we would be back. The second gentleman handked the paperwork and the sal professionally. Roger

The stores selection, professionalism and prices are great. Communication with the store itself is great but good luck with customer service if needed. Long wait times, understanding their language is nearly impossible and the delivery drivers absolutely do not want anything to do with the assembly part. Our order had to be delivered to us in two unexpected trips because the whole order was not on the truck and neither team wanted to assemble the items even though we paid for delivery and assembly. The first team said the next truck was to put it together and the second trucks team said oh no, the first team was suppose to put it together. After a lot of stomping my feet they finally "partially" put it together and my husband finished it. It's just the principle of it, we paid for assembly! Store is great, delivery has a lot to be desired 🤷🏼‍♀️

Great selection and Matt was very helpful. Matt made the shopping and purchasing experience a breeze. No pressure while we were shopping and Matt had the answers to our questions.

Everyone joined in to make the most recent purchases as smooth and effortless as possible, Thank you Nick, Dawna, Sam, and Glenda.

Everyone was very friendly, Shawn was knowledgeable, and quite helpful.

The sales representative Matthew was very helpful and not invasive! Gave me my space which is greatly appreciated!

Friendly people working on consignment. I requested and was allowed to look around on my own. Dawna, my helper, was able to answer any questions I had and made the purchase process quick and easy.

Don’t hover, don’t be pushy, just let me browse, I’ll come find you if I have questions

Lack of professionalism & customer service My wife and i have been SO upset by this experience, it's taken some time to make this review. My wife and I bought a mattress and a couch on the phone after seeing these items in-store. The couch was delivered finally after much difficulty. Scheduling with Ashley is a chore, to say the least. The bed was on back order and after 6 MONTHS!, I wanted my money back. But since the time had elapsed for so long. My credit card, I used to make the purchase, had expired by that point. Ashley said they could not give me a refund of any type until I got a letter from my bank for some reason. When I was unable to get this unknown document. I finally called my credit card company to get my money back (Since they were holding my money hostage and not delivering a mattress). When the credit card company gave me a refund, Ashley finally refunded me, the same amount AFTER I told them that the credit card company resolved the issue (all of a sudden they can credit a card without authorization!!!!). So then, get this, Ashley threatened me with sending this issue to Collections if we didn't pay them immediately!!! (I think this is some type of fraud). When I finally went into the store, because I live over an hour away, I was met with unprofessionalism and the rudest employees I've ever met in my life. There was a fill-in assistant manager at the time, he was trying, but not acting like someone in charge. And as we were trying to make a payment, of course, they gave us more grief for wanting to take the protection plan off. Then one lady behind the payment counter, with fake long fingernails, started making unnecessary comments under her breath and even about our appearance. We looked at the manager for his response. And all he said was shes in a different department, he's not her boss. We were just there to make a payment that they messed up in the first place. And that was it, and they made it as difficult as possible in every step of every process of us buying a bed and a couch. From what I gather, Ashley doesn't let their managers take action when nessasary to provide customer service. This is the same with all the Ashley stores in Phoenix as well. I will never go to these stores ever again, id rather build my own furniture out of Styrofoam and sleep on the floor than do business with a disaster like this company.

The thing that completely turned me off from this place is the sales lady stalked me around the entire store. I absolutely hate that high pressure technique. I can't even think straight when they do that. A salesperson should be available for questions but not follow a customer around the store like a shark. They have a nice, wide selection of furniture. There is plenty of nice items to choose from but they really need to reevaluate how they approach customers. That high pressure crap is not remotely helpful.

Excellent service at the store. No pressure while looking around in the show room.

The sales representatives and managers use underhanded and deceptive tactics to help pad their margins. After a very unpleasant situation occurred that took months to resolve, my sales person eventually admitted to me that this does occur. Knowing what I know now, I will never shop here again.

Matthew at Ashley Furniture was very helpful… he gave us our space to roam and look around. Then, when we found what we wanted, he made the checkout process fast and simple!

Great selection to choose from and great prices. Matthew was very helpful with no pressure. We will differently go again!

Allen was amazing and helped with every part of checking out!! New to Prescott and loved furnishing with Ashley’s because of Allen!

A really good experience shopping for sofa with Matt. He was a huge help , even emailing me with better choices. So, I came back in and he led me right to my new sofa. A very pleasant experience.

A pleasure shopping and being informed of a deal that we took advantage of. Great customer service

I walked in and was asked by the sales manager if I needed any help. I told him I was just browsing but also looking out for a nice sectional under $1000. I have dogs and can’t justify spending any more on a couch that they will share for us. He directed to me the area I was looking for and left me alone. I really appreciate that. To be frank, listening to some of the other sales reps made my skin crawl. Very pushy. Very dismissive and rude when customers mentioned their purchases at other stores. Lots of “well that’s what you get when you buy from blah blah”. Please don’t talk down to your customers because they have previously purchased at other establishments. Matt ended up helping us make our purchase on a couch after the sales manager paired us up. (I’m so sorry I can’t remember your name). Never once was he dismissive or pushy. He answered our questions factually and unbiased. No upselling hard upselling. However we did purchase the 5 year stain and tear warranty which is a win win win. Thank you Matt for your excellent service, and for treating us like equal intellectuals. We truly appreciate it and can’t wait for our new couch!

Breen was very knowledgable and helpful. He deserves a raise !!

Only a moderate amount of sales pressure but he mis-led us about the 5 year warranty.

We've been very pleased with the service at Ashley! All sales people have been personable and helpful. Delivery of our furniture was also exceptional!

Sam was Awesome! Thank you so much for your great service. You went out of your way to make sure I got the delivery date I wanted even though it's not in the normal delivery area. You did a fantastic job.

Great salesman Tom. Cooperative, knowledgeable, and friendly. Products were quality...looking forward to enjoying all of them.

If you are thinking of purchasing furniture from here... DON'T!! I repeat... DO NOT.. purchase furniture from this establishment.We live in the town over and came in store to purchase new furniture for our brand new home. We found a beautiful (overpriced but I loved it so much and bit the bullet) sectional. Paid for it right then and there and were given a delivery date.Red flag 1: they do not deliver to our area except for ONCE A MONTH. We do live in a small town, so fine, I get it. No big deal.My fiancé and I arrange for one of us to take the day off to be home for the SCHEDULED delivery on the date that ASHLEY gave us and 2 days beforehand they call and leave us a voicemail informing us that our delivery date is being pushed back ANOTHER MONTH! Mind you, we've already patiently waited a little over 3 weeks.. waiting an additional week is one thing but an additional MONTH!Red flag 2: I am listed as an authorized user on our Ashley account and the lady at the store that I spoke to shrugged me off and refused to give me details stating that she would resolve the issue with my Fiancé because he is the account holder. I have worked in customer service for years and know better than to shrug off a PAYING CUSTOMER.. or at least how to appropriately state the policy that states she cannot discuss anything with me. So I end by asking if she can tell me the cancellation policy and she said she would "go over it with my fiancé" instead of me??Horrible customer service! Listen to the other reviewers and go elsewhere!!!!

Nice store, my only real complaint is the salesman who followed us around as we looked at sofas. I understand why they do it, but it's just awkward. Following from a distance, seeing if we have any questions. I get it. But it makes us feel uncomfortable. We know where to find you if we need any help. We left and decided to shop online.

Good selection of furniture staff very helpful would have given 5 stars if their delivery service included removal of furniture being replaced. A lot of seniors living in the area that cannot carry furniture outside and may not own a truck to take it to the dump

Matthew, was very respectful and helpful. I told him what I was looking for, he should me where I could find those in the gallery, when I needed more assistance he was on it. I never once felt pressured, he made my experience pleasant.

Great service

We received outstanding service from Tim Babcock...we purchased a sofa primarily due to Tim's working with us during our two visits in the same day. Tim is as professional as they come. And we are very pleased with our purchase. Congratulations Ashley...you have a real winner with Tim...And your selection of merchandise is excellent. This was our first visit, but you can count on us to be repeat customers. We will also let our contacts know.

January 2, 2024 Revision: today January 2, 2024, we went to Ashley Furniture. We were greeted by Donna. Very nice lady and attentive. We walked around and I wanted to get a piece of furniture she was not there. Two other older salesman were sitting staring at their cellphones. We waited and then they asked - need help? I said yes I need to see the nice lady that greeted us. I made them get off their comfy sofas to get some attention. I finished my transaction with Donna which was pleasant and professional- the other two individuals not so. ===================================== Saturday October 28, 2023 - review My husband and I visited your store yesterday Saturday October 28, 2023 and we had the pleasure of working with Shawn, and I must say that my experience was nothing short of exceptional. As a Sales Representative, Shawn demonstrated a remarkable level of professionalism and knowledge that greatly enhanced our visit. Shawn's expertise in the products and services he represents was immediately evident. He answered every question we had with confidence and precision, leaving no room for doubt. His extensive knowledge not only impressed us but also reassured us that we were in capable hands. What truly stood out, however, was Shawn's personable and welcoming demeanor. He made us feel comfortable from the moment we stepped into the Ashley Furniture. His genuine interest in understanding our needs and preferences ensured that our visit was not just informative but also enjoyable. Shawn went above and beyond to tailor his recommendations to our specific requirements, which greatly enriched our decision-making process. Throughout our interaction with Shawn, it was evident that he takes immense pride in his role as a Sales Representative. His dedication to ensuring customer satisfaction is truly commendable. It's not every day that one encounters a professional who is not only knowledgeable but also genuinely cares about the customer's experience. In conclusion, working with Shawn was an absolute pleasure. His exceptional knowledge, professionalism, and personable nature made our visit an enjoyable one. I would highly recommend Shawn to anyone seeking a Sales Representative who goes the extra mile to meet customer needs. He is a true asset to the company and a shining example of what outstanding customer service looks like.

Our sales associate, Breen Gaughan has been incredible from purchase to delivery. Breen showed us a large variety of sectionals when we visited the Prescott, Arizona store. Once we made our purchase he has updated right up to the delivery of our furniture and made sure to follow up once we received our sectional. What a pleasure to have this level of personal service.

Matt was very helpful and the prices were excellent.

Excellent service from Allen.

Shawn understood what I needed help and was very helpful.

Great service. Friendly, knowledgeable, low presure.

Our sales specialist Shawn was extremely helpful. We’re buying a new house that we need to furnish. He helped us with completing an order for several rooms of furniture. I should add that he was very patient as my wife and I “negotiated” on what we (she) wanted.

Matt was very helpful and answered all of our questions. He had good product knowledge.

Matthew was helpful and not pushy.

Salesman Breen was fun to work with. Knows the inventory and found us exactly what we were looking for. Thanks!

One star only because Brandon & the 2 warehouse staff were excellent! My mistreatment came from all the telephone Customer Service people, including Corporate, that I was forced to call because Ashley messed up my on-line order. Veteran, widow, Ashley customer for over 20 years. They were cruel & treated me like dirt.

Highly recommend shopping Ashley for your furniture needs. Salesman Breen Gaughan was exceptional, very knowledgeable, professional, personable, went to bat to get a good price and spent lots of time w/me til we found just the right furniture. In addition, we had a fun time as Breen has a great sense of humor. Manger Nick was great to work with as well. Gentlemen, thank you both. A repeat customer here for sure. Thanks again, D.R. Inzerillo

The sales person, Tommy, wasn't pushy, but was in the background to answer questions. I like that! Was looking for dining room set and they have a hugh selection on all price ranges. I bought one and very happy with my selection. And Tommy didn't try to sell me on something I didn't want. My next purchase of anything will be at Ashley Furniture in Prescott, AZ!

Matt was a good listener. I came into the store knowing what I wanted and had questions about the specific product. He answered all my questions in a very professional manner.

Good service and quality furniture

RE: Ashley Furniture, Prescott AZyou CANNOT talk to a live person concerning your order. Salesman gave us his business card but no way to contact him, but they can endlessly send youemails about your experience. We ordered and paid for furniture on 08/19/2023 we were told that the items were in the Phoenix warehousebut we missed the delivery schedule for Sedona. Next delivery scheduled for 10/03/2023...then a garbled phone message saying the delivery is now set for 10/12/2023.because the order wasn't due in the warehouse until Friday 10/06/2023... the put you on hold to wait in the que and then you get a call back from a call center which you have to repeat the problem yet again.Ask them to forward us to a manager they can't do that either. We we're able to cancel the order and low and be hold 10 minutes later we get a call from the store verifying our cancellation. We asked to speak to a manager and are still waiting....WA Sedona

My husband and I were looking for a coffee table and two other small tables for our new house in Prescott Valley. Our salesman Tommy took great care of us and set up delivery and was very nice. I would highly recommend Ashley furniture to other friends. Thanks again for the great experience we had!

Allen and Glenda were professional and accommodating. We found what we were looking for and at reasonable prices.

Glenda was more than helpful... thank you!

Mathew was Super Duper Sweet and Helpful. I will not return to Ashley furniture and recommend it to many! I spent almost 4, 000 dollars shopping in this store. When I called the day afterwards to ask some questions, I was really taken back by how RUDE THE FRONT DESK IS! I CANCELLED MY ENTIRE ORDER. I REFUSE TO BRING MY GOOD SERVICE TO A COMPANY THAT OBVIOUSLY DOESN'T CARE HOW THERE SHOPPERS ARE TREATED.

I have dealt with this Ashley store twice. Both times, I have been treated well. Staff was courteous, proffessional and took the time to serve my needs. I had an excellent and above expectations experience from this Ashley store. I highly recommend it This is contrary to the horrible experience I had from the Ashley store in Scottsdale, Mayo Boulevard.

I was pleased with the service I got here. My salesman bent over backward to please me. Thank you Breen!

nice pieces! and local

Awesome experience. Tommy was amazing and deserves a raise

The cushions on the sofa were deformed and they would not take care of the issue

Tommy was our salesperson and he was great. He took the time to show us several pieces and answered all our questions. We were able to get all the items we came for and we’re happy with our choices.

Great service and people

Found exactly what I was looking for at Asley. The salesaman that waited on me was extremely helpful and courteous showing me many items from which to choose. When I again want to purchase furniture, I will definitely visit the Ashley Store. Joan Zimmerman

They were sooo wonderful and patient with me. I was a bit of a wreck! Especially Brandon, Glenda and especially Donna

Walked in, was acknowledged by absolutely no one. Spent 20 minutes walking around, not a single sales rep decided to help. Was prepared to buy a whole set of furniture but I didn’t want to give these people a commission. Three supposed employees were bumming around the front doing God knows what. I’d rather buy off the website than give this location a sale.

(Translated by Google) Super professional 🙏🏻👍 (Original) Súper profesional 🙏🏻👍

I was hesitant to go into a furniture store because I feared a high-pressure sales experience, but it was wonderful! Tommy was helpful and made the buying process easy once I'd tested every single couch in the store. The delivery was smooth and on time. I'll come back here the next time I need furniture.

Amazing staff! And great deals

Good customer service experience.

Tom, our salesman. Was very helpful and not a leach. I was able to shop alone with my wife and when he saw us hover around one sectional he walked over to help answer questions and price out different pieces. I would work with him again in the future.

Very helpful staff, took their time to help me find the right needs for my kids with no sales pressure vibe.

Our experience at Ashley Store was very positive. They price matched furniture items we had found at another store for less money. Shawn was professional and helpful without any high pressure.

Salesman was very informative and helpful. He allowed us to browse around the store without following or bothering us as we looked for what we wanted.

Tommy was absolutely amazing !!! Helped and answered all our Questions. EXCELLENTE SERVICIO !!!!! We are happy with our purchase. GRACIAS!!!!!!

Salesperson was great, easy process, thanks 😊

They were pleasant, professional, knowledgeable and were able to give me what I wanted that day

Excellent service and a very knowledgeable staff.

Over Priced Rip Off Artist.. This is the second experience we've had in this store in the last 3+ years. The first time we just shrugged it off and told ourselves it was their loss and we will just shop elsewhere.. However, we had the same or very similar experience this time. My wife and I found some Ashley furniture at a competitive furniture store. We liked it a little and thought if we looked at the actual manufacturer we might see better options. Holy shnitzzz! I was just floored at what we were quoted compared to their competitor. The same pieces of Ashley furniture after being "Price Matched"(because they were already almost $2K more). They hose you on their extended warranty. And they would not match their competitor(Of their own furniture) unless you purchased THEIR protection plan(lol). 80's used car lot mentality of running back and forth to someone behind closed doors that is the only person able to make business decisions! We will forever Go with the independent or smaller business that isn't trying to GOUGE their consumers....Buyer Beware!! At the competitor store the items were $3,700. + $150.delivery and Ashley was $4,900. + $319.delivery.. Again, because they would only match the competition if you bought their extended warranty(same identical Ashley furniture)...

Great customer service and quality merchandise

No hard sale and very helpful customer service. Will go back .

Efficient and friendly service. Worked with us on our needs.

Great customer service!

Service was great!

Great. Dawna was super helpful

We looked online for a living room and found one that we agreed on, so we went in to actually see it and test it out for us. But then we saw another living room set that we liked even more and tested it out, sat in it, played with the buttons for the power recliner and the massage features.We fell in love, and it was the perfect size for our living room. And it was only $200 more for the power features. SOLD!We did the paperwork in less than 20 minutes. Will deliver to our house which is 50 miles from the store.And we were out the door after 40 minutes!! Loved it

will give a review when the furniture arrives

Always a great experience when purchasing anything from this store. Employees are knowledgeable, kind, and very helpful!

Allen made our shopping experience easy and seamless. He was very courteous and professional and helped us find exactly what we were looking for. We were in and out in no time. We have always had a pleasant experience at this store and have always found what we needed.

Tommy was an excellent salesman. Extensive inventory and he helped us find all that we needed at a great price. He went out of his way to make sure we were satisfied.

We purchased furniture from Ashley on several occasions now and they have exceeded expectations for service and product quality. Our most recent purchase was equally impressive from initial contact with the salesman to the delivery of our furniture. Our experience has shown that Ashley sales, quality and service far exceeds competitors.

A very positive and enjoyable experience. The selection was good the quality was excellent and our sales team were awesome. No one felt pressured and their knowledge of the products was very helpful. Would recommend giving them the opportunity to assist in your search for quality furniture products.

Called before visiting. Told you deliver.Told you would remove my old recliner. Actually paid $129 for deliver and given a card to call someone to remove my old chair at $100. Also was told your had a number of fake leather senior lift chairs in stock for around $600+. Actually you had one for $894. My last purchase from your store period. Major Kelley USAF (R).

Was very nice experience and a large selection of furniture, and the sales associate Glenda was a treat. Was it overall great experience

The store rep was very professional and completed the sale in record time. Kudos to the Ashley team!

Salesman was very informative and helped me find a better deal than what I went in looking for. Very happy with my purchase

Worked through a few.. hiccups, & then furniture and rug was purchased. Supposed to be delivered in a couple of days.

Allen is the best, he got me some great couches. Thanks to Allen and Brandon I’ll be back soon!

Very helpful and had some great suggestions

Excellent customer service!!

Super friendly staff. Helpful without being overbearing. Found exactly what we were looking for.

The salesperson Glenda Rumley was a real pleasure to work with. There was no pressure. She offered excellent suggestions. She made the shopping experience enjoyable! I was surprised at the final price that the overall reduction was only 15% of the original price. I had the impression that it was going to be closer to 20%. The $2200 mattress had no discount at all. The delivery price seemed fairly high at $500.

Our sakes associate Alan was super helpful, and not overbearing. Real nice guy.

Very good overall experience and way more options than any other furniture store in this area.

Good selection and service.

Nice friendly service from Glenda. She helped us find the best furniture for our price. Thank you

Delivery service was great!

Great customer service: found what we wanted at a price we liked and a delivery date convenient and quick.

Very knowledgeable and helpful.

I called in an order to the store, the sales person was very friendly and helpful and made sure any discounts were applied as well. Great experience and will be shopping there again soon!

The staff was very friendly and helpful. Ashley's had a nice selection of furniture. I purchased several items while I was there. However, the storew was experiencing computer problems when it was time to check out. It took about twenty to thirty minutes longer than I would have expected.

Started with Donna who was very nice & went another day she wasn’t there so we had Shawn. Shawn is tall like my husband i had him laying and sitting on furniture for size. He did it willingly! Thank you Shawn for being their for us!!

Salesman Rick S was very helpful explaining details of mattress we were interested in.

Do not go here. Bad services. Worked for Ashley was a over million dollar sold every year. No response from Nick store manager. No response from regional manager Everett. And no response from Jeremy HR in the west. I have called at least three or four times. Not only did I go into the store but left messages with customer service several times as well. Please do not shop here.

Tim was patient w our many questions and allowed us plenty of time to make our decision. Did not pressure us.

Tommy was absolutely amazing. He was helpful all along the way without being pushy. He was kind and patient with me and all my questions. He explained every process along the way and was detail oriented when it came time to process my order. I highly recommend Ashley in Prescott.

Beautiful showroom, huge selection, and our salesperson, Glenda, was awesome. We were in to shop for our living room furniture and we also needed a special sized reclining sofa for our RV. We had a lot to choose from. She was very open about the quality of everything that caught our eyes, and took her time to help us find what we wanted.

Friendly service with no pushy sales people.. also we're able to answer all my questions about door openings for my delivery.

We were assisted by Dawna, who was very friendly and helpful. We were in the market for furnishings for our bedroom, a mattress, dining room and living room. We intended on purchasing all of these items at Ashley's. We found a living room set that was on clearance with two end tables and a coffee table. However, we weren't interested in the tables and preferred a different style. We were willing to purchase tables separately, but in a different style. Despite our willingness to purchase all of our furniture at Ashley's, the manager would not budge on forcing the tables onto us. As a result, they lost our business, and with it, over $6k in sales, which we made elsewhere. I feel bad for Dawna, who lost the commission due to the manager's poor decision.

Really good prices. Great service. Our new sectional and recliner are great.

The salesperson Tommy was very nice and helpful. It's good to see there is still some class in society.

We recently moved to Prescott. We are renting while we have our new home built. We donated or dumped a vast majority of our old furniture in order to furnish our new home with the latest and greatest. Well, it is taking a bit longer than expected and we have family visiting us soon. We needed a decent sofa at a reasonable price that would match just about anything. Brandon and Allen set us up perfectly. They were both very personable, kind, and accommodating. We couldn’t be happier. Well, we could but that has nothing to do with furniture.

Bought furnishings from CHRIS very pleased with the service and the quality of the furniture

Allen is the absolute best. No pressure of being tailed, Available when needed, great customer service! We will always request him.

The salesman which stated is the store manager Chris, very atemptive and tried helping us find with what we needed. We picked up a TV stand we liked and paid for premium delivery and set up, the appointment was between 4-7 pm but delivery people showed up a little after 2 pm, good that we got home earlier. Then the delivery guys told us the TV stand was not for them to set up, they were going to give us the box and for us to assemble it, we paid for premium and the receipt did state they will set up and remove all packaging, we are so very dissapointed and cancelled whole sale. We will not buy there again.

The best shopping experience I’ve ever had in my life!!

Pleasant environment great selection and our salesperson Tommy was great

Great experience. Price matched a competitor too.

Ashley Home Furniture had a very relaxed atmosphere with a variety of furniture styles. The staff, Tommy was very helpful and friendly and helped guide us to the furniture piece we were looking for.

Friendly, helpful, knowledgeable salesman who went out of his way to make our purchase experience smooth, cost-effective and smooth.

Allen Thompson is an absolute legend, and I loved the service I got.

Excellent salesperson, very patient and accommodating. Great furniture at great prices.

Great customer service!

Glenda at the store in Prescott was Fantastic!! We saw her the first day and she helped us with my Granddaughter . The next day she came in on her day off to help us. ( You don't get that kind of customer service now days. But we did. This Fantastic employee helped us through all the changes and gave me great ideas. She should get a raise and be recognized!! For representing your company. I'll be back and ask for her. She's the Best!

My sales rep was very sweet. However there were some issues from the day we ordered our furniture. I had originally ordered a couch, tv stand and fire place insert. I was told that my TV stand would be a direct ship to my home on a certain day which was important for I had someone to build it for me. Well this wasn't the outcome. I ended up finding out that it wasn't going to arrive until mid May which wouldn't have worked for my needs. I then went into the branch and spoke with the GM Nick to cancel the TV stand and fire insert. I was told by Nick that he would have those items canceled and refund would be applied to my account with 7 business days. Today is the 8th. I called and was told it never was processed. I am very upset with this store and will be working to get this fixed. Long story short.... don't go here.

Prompt and friendly service, and the sales representative met all of my needs!

Glenda was very welcoming, helpful, and answered all of my questions. She was at our side the whole time we were in the store.

Beautiful store and a great store manager!

Don’t miss out on this beautiful store! The staff was friendly and experienced. It made my furniture buying easy can’t wait to finish my home with them.

Tim is a phenomenal salesman. He always takes care of us, works hard to find us the right product at the right price. He's definitely a big part of the reason we love Ashley in Prescott, AZ

Tim was awesome!

I left a 5 star review the day I left the store. There total incompetence at the warehouse and the cancellation of my scheduled delivery (the morning of) after rearranging my entire schedue for that day has changed my 5 star to 0 star and a warning about using Ashley furniture in Prescott, Az

Great experience.

The staff and salesman were very helpful and very friendly

When we entered the store, we were immediately greeted by Glenda who listened to our needs and walked us through the store with many options that would suit us. She is a real professional, taking as much time as we needed to make the right decision. She really listened to us and understood what we would be interested in and found the perfect fit. Our sincere appreciation for an excellent experience and quality furniture at a fair price. We will tell others about your store. Thank you for working with us.

Jim Merrill was excellent gave us great service bent over backwards to help us in every respect I would highly recommend him when buying furniture at Ashley's

Love everything about the sale of this chair. Thank you Christopher

Debbie Pritchard and Nick Campbell were spectacular! Great customer service, will keep coming back!

Debbie Pritchard and Nick Campbell two wonderful people that helped us very much and we will come back for any other Furniture needs

The salesperson Tommy was awesome. He didn't push us, but was very respectful and.helpful

Great people

Tommy is great and really worked with us to help us get just what we needed

Chris was our salesman and was very nice and helpful ,all in all a nice shopping experience.

Debbie Pritchard was phenomenal and so friendly! The knowledge she has of the products she sells is above and beyond. Thank you for a great experience as we furnished our new home!

Chris gave us the information we needed to help us choose the furniture that would best suit our needs.

WARNING!!! Find in store if you must, but order ONLINE! Salesman told us shipping was $129 and included installation. We asked if it would be cheaper if we didn’t want installation and he said a flat NO. On the website there is an option for delivery with NO INSTALLATION that is FREE! I then asked if they had a military discount. He seemed disappointed and then told me they did and that it’s between 5-15% depending on what you buy and your total price. What?!?!? ONLINE there is a standard 10% discount no matter what you buy! Steer clear of doing any purchases in store at this place. Commission seems to be their only concern!

Debbie was amazingly kind and helpful. I told her what i was looking for in a new couch and my what my budget was and she knew exactly where the potentials were on the floor. She was knowledgeable about all of them and endured my many (tedious) questions with a smile. She also allowed us to look around without making us feel like we were being watched or hovered over. Thank you so much for making a stressfull decision super easy and actually enjoyable!

Debbie and Brandon were flat out awesome. They helped us furnish 4 bedrooms and customize delivery to meet our needs. Thanks and hope to see you soon in Sedona!

Came into Ashley Furniture looking for a chaise lounge sofa with very specific dimensions. Debbie showed us everything in the store and was THE BEST!!! Thank you, Debbie and Ashley Furniture… it was a great experience and we’ll be back!!!

Tommy was so patient and helpful. The showroom had many styles to choose from. Very happy with our final choices.

Car salesman. $$$$$$$. Overpriced rip off place.

Salesman (Tim the elder)was highly knowledgeable and professional. Made the shopping experience totally stress free

I'm a top real estate producer of and will not recommend your company to any of my clients. I'm very disappointed! I purchased a 2500 bed with matress and had to have the bed the same evening. I was told I had to drive an hour and a half to Phoenix to pick it up myself if I wanted it that soon. I borrowed a truck and did the commute and the warehouse didn't have but 1 item (matress) out of the 5 items I ordered!! Wasted effort, time, energy and I'm furious. I spent the night in a hotel for 200 and was told there's nothing anyone could do to assist me other than schedule a delivery for 3/2 a week from now. No accommodations were offered, no temporary solution, nothing. Sean was our salesman and Manny was to followup for me and never did. Sleeping on the floor for a week is not an option. I need a temporary solution immediately and I need compensation for the drive, gas, time, effort, hotel room. I was going to buy a full office set and living room set from Ashley but now I will not do further business with your company.

Dawna was awesome!!

Efficient service, good selection, fair prices.

OUR SALES PERSON, DEBBIE, DID AN OUTSTANDING JOB!!!!!! DEBBIE COULD NOT HAVE DONE A BETTER JOB HELPING US TODAY. FROM THE TIME WE WALKED INTO THE ENTRANCE DOOR DEBBIE WAS CORDIAL, POLITE, ENTHUSIASTIC, and PROFESSIONAL.DEBBIE GREETED US WITH A SMILE AND DID AND DID A FANTASTIC JOB GETTING US THE BEST PRICE ON ALL ITEMS PURCHASED. DEBBIE ALSO GAVE US GREAT ADVICE ON HOW TO TAKE CARE OF OF OUR ITEMS PURCHASED SO THEY WOULD GIVE MANY HAPPY DAYS OF ENJOYMENT. WE FEEL EXTREMELY BLESSED TO HAVE DEBBIE AS OUR SALES PERSON AND RETURNING TO ASHLEY WHEN THE NEED ARISES. THANK YOU FOR DEBBIE AND YOUR GREAT STAFF.

Debbie was a wonderful sales person that was very knowledgeable and took her time to explain all the features of the many items that we ordered. I will definitely come back for all of my furniture needs.

We were helped by Debbie and she was very helpful, friendly and an all around rock star!!

Debbie was so helpful and very kind. I would recommend her to anyone!

Debbie Pritchard is who gets the 5 stars, she really went above and beyond to make our experience a great one. But one big complaint that I have is that Manny, the office manager’s customer service is much to be desired! He was rolling his eyes and was looking down playing on his phone and acted like he couldn’t be bothered with helping customers. We were nothing but nice to him and proceeded to be nice even after he had an attitude. I am not sure if it is because of his younger age, being as I am 36. I have been in customer service a very long time and I was completely disgusted by the way he “helped” me today. He was only relatively nice when he knew we got approved, and I mean just relatively nice. Had it not been for Debbie and her exceptional customer service and help, we would not have gone through purchasing any furniture from this location. You sure do have a shining star working for you and is really in it for the customers. Thank you again Debbie!

Debbie is wonderful! She is very friendly, not pushy or insistent and actually listens to what you need. Her knowledge of the products and what will coordinate well with the look you are searching for is top-notch. I have and will continue to recommend her to all of my friends.

Customer service is terrible. Warranty work and repair man are not reliable:

Horrible service from Ashley! Salesman forgot to “click the button” we picked our delivery date! Our paperwork confirms it. Took the day off work and nobody showed up. Called the store, transferred to Customer service. Apologies, offered to reschedule and refund our $300 delivery charge. Had to take another day off, nobody showed up????? Again. Someone forgot to click a button! Help me understand, please how this happens

My husband and I had a wonderful experience today in this store. Dawna helped us and she was just so sweet and so helpful and it made the experience just so amazing and so much less stressful.

Debbie is absolutely wonderful, great saleswoman, and super sweet!

Good people to deal with . Amen amen

I did not feel high pressure sales, salesperson was very helpful and worked with getting us a great deal

Debbie Pritchard was our sales person. She was excellent! Very bright, egar to help, went out of her way to get us exactly what we wanted! Brandon, her manager, was also a huge part our experience and helped put the order together! We highly recommend Ashley Furniture & Debbie Pritchard!! We are very happy we came in & cannot wait for our furniture to arrive!

Professional and kind, Debbie P helped me pick out a table that fit my budget and needs. She explained the delivery process clearly to me and was my favorite part of the experience.

Went on Monday and purchased a complete bedroom set. Salesman promised at least the bed would be delivered on Thursday. Spent the day Wednesday getting the furniture out to find out we were lied too. Turns out we won't get the furniture until next Thursday. Very disappointed.

The sales person Tommy Hughes was very positive to work with. He did not attempt to "over sell" us. That was why we purchased the 2 sofas from you and will return for more items once our house is completed.

The manager Brandon is extremely helpful. He will assist you and work out options for your purchase.

My salesperson was Debbie at Ashley Furniture HomeStore, Prescott, AZ. She assisted me with purchasing the perfect dining table set that I had been looking for. Debbie was very knowledgeable, friendly, and professional throughout the entire purchase process. She was accessible by phone and followed up and kept in contact with me during the delivery process to ensure I was well taken care of. Will shop again at this store with Debbie's assistance.

Gave me what I actually wanted as a couch at the price that I could afford Tommy and Sean were great

Friendly, knowledgeable service and a beautiful store! Loved Sam and Tommy!

Great service. Debbie was very helpful in getting the right bed and furniture for our needs.

Tommy was the sales rep. Very informative and didn't bug us. Left us alone to browse but was close by when we needed him for our purchase.

My sales lady Debbie was so friendly, helpful and non present for enough time for me to look around without feeling hovered. I found my perfect set of living room tables. The delivery was way quicker than anticipated. Thank you Ashley Furniture it was an easy and pleasant experience. I'll definitely come back.

My grandmother and I had a wonderful shopping experience with Debbie P. She is honest, helpful, and kind. She, without being pushy, helped my grandmother find exactly what she needed.

Good selection. Found what I was looking for

Salesman Shawn pointed us in the right direction of what we wanted to look at. Gave us time to look around the store on are own & met up with us to see if he could answer any questions. We did & we purchased 😊

My family and I loved coming here to pick some furniture out. Debbie P. was so sweet, upfront, and helpful, directed us right where we needed to be and showed us a variety of options. We will be returning again in the future for more furniture when needed!

Shocking how foolish they are and turn down a full new house of sales. Why? My credit card address (my old house) is different from the new house address. I tried to buy local, they turned me down. I bought everything...30k ...online instead. The owner did not call me to discuss when I asked. His employees are nice, but he is turning away business.

Great experience. They price matched items we were interested in and free shipping.

I have purchased multiple times from Ashley Furniture and each time I’ve had Debbie as my salesperson. Debbie is amazing, very helpful, very kind and goes out of her way to assist you! I highly recommend Ashley furniture store, Prescott and I highly recommend having Debbie as your salesperson!

Chris helped us work through some minor kinks so we could leave with exactly what we wanted at a great price. We will definitely be back to do business with him again soon.

My experience was excellent! Alan Thompson did an amazing job helping us. He went the extra mile to make sure to work with us and meet our special needs that we had to accommodate my Mothers stay for Thanksgiving.. He made sure to get us what we needed with in our price range and size range and in time for the Holiday. People like Alan are why we still shop at Ashley. Thank you so much!

Debbie was fantastic! She was incredibly friendly and helpful. It’s obvious that she cares for her clients and makes everyone feel welcome.

Tim Babcock- such a cool sales associate. Knowledgable, and efficient. We will definitely rely on him in the future. Thank you.

You know, I gotta leave a review for someone who seems to be the nicest, knowledgable, easiest to deal with sales associate. He heard everything my fam and I were looking for. And was funny....we will definitely rely on him in the future. I think his name is Tim Babock

Debbie P. was very helpful! And no pressure! We were very happy!

Debbie at Ashley was very helpful with my order of a bed set, I recommend Ashley's for my any furniture needs

Was told by sales that they would check into availability of Beauty Rest Black and get a call back. Now four days later...no call back. Thank goodness for competition. Update to response from Ashley. Sent them an email as requested, no response or acknowledgement. Small wonder the Presoctt Store has overall poor reviews. Got new Matress at Matress Firm.

Knowledgeable salesman knew his stock and led me straight to the piece I wanted. Easy peasy.

Your sales person Chris Frsncis, was a complete ensure to deal with. We were able to select all our furniture needs for our new home. Because of our experience with Chris we will be recommending Ashley to our friends. Chris is a true asset to Ashley.

Chelane was amazing! Thank you so much for putting up with all of my husbands questions and “jokes” you were a true superstar and very knowledgeable about the product we were searching for.

Lots of nice furniture. Love my new couch and chairs.

Our salesman Chris was extremely helpful in our search for a t.v. cabinet!! We didn't find color of wood and size we were looking for in store...so he looked online and found a good fit and at less price. But still was 100% sure until it was delivered and it was the absolute perfect size and color match to our other tables. Thanks so much!!

I had recliner delivered today, two men came to my house very polite, clean clothes, I was so happy with there kindness I gave a $20.00 tip

Chris did a phenomenal job helping my wife and I find the right pieces at a good price. We will definitely be back and shopping with him in the future.

Our sales rep Chris was phenomenal. Thank you Chris for being patient with our purchases..

I liked debbie. I liked the furniture it looked good quality

Dawna is great!!! She helped us with getting our first big piece of furniture!!

We just got our purple mattress. Everyone was kind and very helpful. Debbie went above and beyond in helping us!

Nice people in Prescott, but they don’t HONOR their commitments . Promised a delivery date, but they never called or delivered. When you try to call they put you on hold and never come to the phone. I would say, go somewhere else. If you go on their websit it shows that I gave them 3 stars which is a lie. They are manipulating their surveys and they should be called out on it. They are dishonest

While shopping and looking for what we were looking for A Very Nice sale person named Debbie helped us. We spent around 1,700 . We bought an Item that was on clearance. My Husband went the next day to pick it up. We were told they would cover it with plastic and would load onto our truck. When he got there it was not covered. An older man was not nice at all and told my Husband it would be a conflict of interest so he would not load it. This so called person needs more customer service training. We have spent 5,000 in that store and will not return to that store. We will make that drive to phoenix to another furniture store

Staff was ery friendly and helpful.

Salesman, Sam Winters was very helpful, very friendly and very knowledgeable.

Sales staff gave great service!

We had another great visit, experience with the store. We love this store and staff, they make you feel wonderful, and listen to what you are looking for .

Salesman Christopher was most helpful and friendly. We purchased what we needed and wanted

Yesterday,I visited the Ashley store in Prescott,Az. to shop for a lamp and a chest.A saleslady named "Dawna" greeted us and after looking around,we saw a leather sectional which we became interested.However,we handn't brought measurements,and she took the time to work with us to determined that we could use it,and we bought along with a mattress set,and other items for a total of more than $6,000..The store manager,Nick Campbell was also very helpful in closing the sale.Obviously,I would reccomend shopping there for our furniture needs..Will D.

We've had a great experience with Ashley Furniture and the Prescott Store until it came to them honoring the 5 year warrantee they told us was so fantastic and worth every penny. Ashley has a 1 year warrantee as well but our furniture is just over 2 years old. It took us 2 months to have a tech from the warrantee company to come out to repair a broken 1x1 in the back of the couch. That was a nightmare too, ever heard of the phrase 'lost in translation.' After several calls with the warrantee company and several trips to the store nothing has been done to clean the stains on the couch that is a part of the warrantee by the way. The manager at the store told us if the warrantee company wouldn't do anything that the store would stand behind their product and supply new cushions. After several weeks, not one promised follow up call from the manager, we returned to the store and the manager denied ever giving this statement. So, we went to the customer service phone center and corporate. We talked to nearly 6-7 different people in the customer service of Ashley, all said they would call us back after researching our case and talking to the warrantee company. We had 2 return calls. We had one call from a Facebook post as well. The customer service at Ashely has to be the worst I've ever experienced and we half of our home is Ashley furniture, over $20k worth of furniture. Like I said, we've been happy with the service until it came down to actually using our warrantee policy and dealing with the managers and customer service. I hope nobody has to go through this. Our couch is only 2 years old and the warrantee company refuses to do anything else with the cushions. They claim a multitude of stains is the first reason for rejection of cleaning. Granted we are not talking about alot of stains here and we are supposed to call them for every little stain. We discovered that the cushions have to since discontinued and are no longer available too. That's a convenient way to screw the consumer. Well, this consumer will no longer be purchasing Ashley furniture.

Excellent service from Allen when we went shopping for furniture for our new home! He was just as excited as we were to furnish our first home and he always knew exactly what we were looking for. We thoroughly enjoy our time shopping at Ashley and with Allen.

Update, after much complaining cbs protection plans reviewed the case and honored their warenty and sent me a replacement cushion for my couch This was .an uphill battle including filling a complaint with consumer protection bureau and bbb, but in the end the did replace , therefore I feel I need to update my 1 star review.I would still not recommend purchasing the Furniture Protection plan

Lots if really nice stuff. My wife and I like retro furniture and they have a fairly large selection.The staff is very helpful and no-pressure. We will be back. This review was premature. We returned a bed on August 12th and still haven't seen our refund. The manager told us the money would be returned within a couple of days. It has been two weeks and we've seen nothing. Now we have to go chasing after it. So much for customer service.

We went to Ashley for my 90 year old mother-in-law to buy new furniture for her new apartment. Tim, the sales person was wonderful. He was patient with us, and by the time we left, she had almost everything she needed and wanted, all in one place. We were all very happy, and many thanks to Tim for his help.

Not bad but i really can't believe how expensive everything has gotten. Friendly service.

Donna helped me complete an order that I started online and helped me to complete it in store. She was very courteous and helpful.

Great customer sevice

Great price on the double recliner super delivery our salesman Tom was very helpful and did not push just to make a sale.

Great service

I can not say enough good things about Chris. My boyfriend and I were in the store today with a few items in mind. As soon as we walked in we were promptly greeted, and encouraged to check out the vast show room. We did a few laps, and then came to him with the items that we had in mind. He gave us a great deal, but we still wanted to check out a few more places in the area -- our biggest mistake. We came back a few hours later, and were delighted to work with him again. We actually were so impressed with the Customer service that we added a few items to our order. He gave us an amazing deal for the items we wanted, and we were beyond pleased. Chris if you are reading this thanks for dealing with us, you became an instant friend. We are already planning on coming back for a few more items we are going to need for our home! - Hunter and Shelby

DONT SHOP ASHLEY!!!!! DECEITFUL, DISHONEST PRICE GOUGERS!!! The store tried to overcharge me almost $1500! Their delivery fee is outrageous. Triple other stores. I called them out on their online prices, and they wouldn't itemize their prices. They tried to overcharge on sales tax. They can't promise a delivery date, could be 6 months to a year out for delivery. Maybe longer, who knows. Once they have your money, good luck getting it back. Ashley furniture is available many other places. Check online. I recommend Pruitts, almost 1/3 less or better. They are honest. Don't buy from Ashley, look elsewhere. Theyre horrible. After I sent the salesman my breakdown on costs, he said he'd get back to me. Never did. He was aware I called him on his scam. Buy elsewhere!!

we ordered a table, desk and night stand over 5 months ago. they stated they were going deliver on 04/30/22. called to day to check time and it now states delivery on 05/5/2022. then when i spoke to them they advise me it was now pushed back to june....never again. trying to get a refund now

Edit: 4 month since the first review and we still don’t have all purchased items delivered. It’s been now more than a year. Don’t buy from this store, it’s absolutely terrible. We placed 2 large orders at different times over the past 3 years at the Prescott store and both orders’ delivery has been delayed by almost a year. No one at the store informed us that the delivery will be delayed for so long otherwise we would not make the purchase. With this bad experience being consistent I will never buy from Ashley’s Homestore again and would not recommend it to anyone.

Took for ever to get my couch to many promises to my father who ordered the couch months to get it.

3 years ago, I bought a ton of Ashley furniture. Fast forward and 2700 miles later I was in need of a dining table. Ashley was my choice. My salesman was Chris. HE LISTENS TO THE CUSTOMER! Not pushy and took me directly to several tables from which to choose. I made my choice and awaiting delivery soon.

Worse furniture store ever. Too bad I couldn't leave Zero star. Ashley store took our $$$ more than 20K It has been 7 months and we still don't have our furniture but they took our $$$ Don't step foot in that store !! Be aware!!

Had what I wanted, friendly service…. But prices were high and delivery cost way too much.

But a sectional from them the console with the cupholders didn’t have the back cushion on it they wanted a serial number off of the consul that didn’t have it then wanted me to miss work so they could send a rep out and said just send me a cushion we’ll never do business with the store again

Nice sales folks

I rarely write negative reviews but felt I needed to for Ashley. We recently purchased a bed and had it delivered and setup. When the bed was setup I took a look and everything looked fine. When the delivery man left I started to put the mattress on the bed. 6 out of 8 legs fell off the bed. The delivery man had just balanced the bed on the legs long enough to leave. It was so sneaky and dishonest. Ashley has been given a video of the legs falling off and still will not refund the money. Ashley furniture is a sneaky, dishonest company and one I would not recommend doing business with.

Our sales person was nice and did a great job.

Wow, wow, wow!!! Who thinks about reading reviews for a furniture store? I wish I did. This place SUCKS!! We went in this store with the objective to purchase a bunch of new furniture to furnish our new home. Our first visit here should have been our last. The sales person who approached us in our visit did not seem at all interested in showing us anything, didn't even seem interested in making the sale. No big deal, we moved on. The following week we went in to the Lazy Boy store with the same mission in mind. While placing our order we were told that it would be a 3-4 month lead time, this was in late December. After placing our deposit we swung by Ashley again to check out what they had. We ended up spending just under $6k on living room furniture and our sales person told us that we'd have everything delivered in the next 1-3 weeks, so we cancelled the Lazy Boy order. After I got home I put together the identical order on the Ashley website only to find that it was $1,500 cheaper including a 50% reduction in the delivery fee compared to buying in store. That's were everything took a turn for the worse. We've been given at least a half dozen different delivery dates and they continue to change. They will promise you whatever it takes to get your money and then you're left to deal with people that are less than helpful and willing to straight up lie to your face. We're going on 4 months and I still don't have half of my furniture and the current ETA is April and August for the rest. Through this process I learned that you can buy their furniture through different dealers. Might be a good option so you don't have to deal with these deceitful, greedy sales people and company.

Helpful employees.

Terrible customer service. Was in the store 20 minutes with staff just ignoring us like we didn't even exist. We finally left and Pruitt's got our money that day. Never , ever again.

If I could leave a minus 5 star review I would. I have furnished my house with many pieces of Ashley Furniture and up until now I have been extremely pleased. My most recent purchase was a mattress, that unfortunately did not work for me. It felt much firmer than the one on the showroom floor. After numerous phone calls, two additional visits to the Ashley store, and a representative coming to my home to inspect my mattress, I was finally informed that I could not exchange or return my mattress. It was entirely my fault that I did not read the return policy, however NOT ONE sales person, customer service representative, or manager knew how to handle the situation, or knew the return policy themselves. So much wasted time, aggravation and money. This Ashley store is poorly managed!

The service was excellent and the employee who helped us went above and beyond our expectations.

Staff is nice, bought a temperpedic proadapt, $4900 mattress arrived damaged, its been since February attempting to get help... disappointed and frustrated.

We spent three plus hours in Ashley's in Prescott Az and several trips in or at Ashley's in El Cajon. Our orders were placed in Prescott Az and we did not feel pressured but supported, good quality products, and reasonable delivery times with instock (mostly) product! Their fashion matched our light ,easy style. A "Coastal vibe" and we're not done yet!

Tim was a patient and friendly team member; he found what I wanted and even helped me load my car with a small table! I appreciate this kind of service - I wasn't rushed and was treated with respect the whole time. I'll be back...

Absolutely a fantastic experience. Tim was a huge help in us buying a new sectional. Nick was also great and a huge help getting us financed. Will go back for all of our future furniture

Store and Staff is fine. But have been waiting since September for the order...multiple delivery dates canceled. Now told April. Buyers Beware! Updated 4/8 - Now at zero stars. After 7 months finally being told the kitchen table won't be delivered...and even worse...since the chairs were delivered months ago the 72 hour window for returns has passed. So have to fight another battle with Ashley's. So today, after 7 months the couch is scheduled for delivery between 11:45 and 2:45. Finally...but NO! They arrive at 9:15. Call support and they said you are suppose to be at home all day in case there are changes. No call...no text...just no delivery. If you live in Prescott I highly advise finding a different store or making sure you take the furniture with you. Worst experience!!!

Every thing was great. Delivery was quick and the men were polite.

Great service, very impressed

Initially my experience was good. The store was nice and had a wide range of quality furniture. My salesman, however, hovered around us while my wife and I shopped. There is alot of merchandise to see ad I felt like we were being rushed to check out after selecting just one piece, Not by anything he said, just a feeling. We wanted to continue looking but our salesman seemed bored and wanted to be somewhere else. He was a young "kid", probably in his early 20's and just didn't make us feel like he was there for us. My personal opinion is that it is hard these days to find younger employees, that probably have never had to furnish an entire house before, feel enthusiastic about their job!. He also ended up charging us over 800.00 dollars for a chair than what it was currently advertised for online. I only discovered this because it was a new recliner with lots of power features and blank buttons with no directions or printing on them. The day it was delivered I went online to the Ashley website to look for an owners manual when I also found we were overcharged. I went back to the store to the customer service desk. The CS rep was very good and when he saw the mistake he immediately set me up for a cc refund without any hassle. I would have given 5 stars except for the described issues.

Tim Merrell did a great job checking into inventory and getting us the best deal on the furniture set we wanted. He communicated everything very well and we will continue to do business in the future.

Our salesperson was very helpful and provided several savings options.

We stopped in the evening & it seemed they were all ready to go an hour prior to closing. We eventually got service and Tim explained that everything in the store was 50% off the tags on the items, except Manager Closeouts. We found a dining table & stools. The 1st time they rang it up it was at full price, & they had to issue a refund & do it over. The 2nd time they showed us the screen at checkout, but said a receipt would be emailed. They charged a higher amount. We contacted them & the manager said that was the price. Another gave us a corrected price, but they still haven't corrected the credit card charges or issued us a reciept. We tried to cancel the order because we feel they are being deceptive & it's gone nowhere. We're still waiting on the items to be delivered, & we love our selection. So with furniture so hard to locate lately, we are gonna keep them when they arrive. We will never step foot in the store again. I work in a sales position to see several new to the area clients daily that ask for local recommendations, & I can't in good conscience say this store has people that care about customer service. Tim was a great person, maybe over his head, but the rest of the team we've talked to are completely dismissive of us feeling mistreated.

We stopped in the evening & it seemed they were all ready to go an hour prior to closing. We eventually got service and Tim explained that everything in the store was 50% off the tags on the items, except Manager Closeouts. We found a dining table & stools. The 1st time they rang it up it was at full price, & they had to issue a refund & do it over. The 2nd time they showed us the screen at checkout, but said a receipt would be emailed. They charged a higher amount. We contacted them & the manager said that was the price. Another gave us a corrected price, but they still haven't corrected the credit card charges or issued us a reciept. We tried to cancel the order because we feel they are being deceptive & it's gone nowhere. We're still waiting on the items to be delivered, & we love our selection. So with furniture so hard to locate lately, we are gonna keep them when they arrive. We will never step foot in the store again. I work in a sales position to see several new to the area clients daily that ask for local recommendations, & I can't in good conscience say this store has people that care about customer service. Tim was a great person, maybe over his head, but the rest of the team we've talked to are completely dismissive of us feeling mistreated.

Made an appointment with Tracy and she was amazing. Show us different options and found us the perfect furniture for our new house. We have more shopping to do and will do it all with Tracy!!

Great service. Friendly people

Tracy was the person who assisted us with our buying experience. We were able to find a perfect sofa with pillows which was available for delivery the following week. This is so rare in this age of delivery delays caused by Socialism and we are very grateful. She was very helpful and kind.

Nice selection!

Customer service is awesome. Everyone there seems happy to help with anything you need. Delivery is a bit slow, but I think it has nothing to do with Ashley's as it does the supply chain.

If you like quality furniture and great customer service be sure to buy from Ashley Furniture in Prescott and ask for Tommy Hughes.

David at the Prescott store was lovely to work with. Highly recommend the professional advice.

Been waiting on a dresser for months! They didn’t bother to tell me when I bought it that it was back ordered. I get no status dates on the delivery, checking the delivery online doesn’t work for the store , and each time I call the delivery is pushed back almost a month. I will never do business here again. This has been nothing but a waste of time .

Excellent service from the salesman (Tim) and the office Manager (Sam). Tim spent 3 hours looking up every item we were interested in, to see if the product was in stock. Given the supply chain difficulties and our short time frame, this was no small feat. Tim's effort was ultimately successful and greatly appreciated. Sam's was also able to get us all the furniture we wanted at an attractive price point within our budget. Thanks to the Prescott Ashley team, we will be able to partially furnish our new home!

We have been dealing with Ashley Home store for 3 years now and have been treated with nothing less than great respect. We take full advantage of the 0%interest one room at a time. Good quality product and friendly staff. They have meet & exceeded all my concerns with the utmost professionalism.

Want to check out area rugs young lady named Ashley was helping us but was pulled away several times by a pushy couple we finally gave up and about to leave when max offered his help and was very helpful with out final choice no thanks to Ashley

The salesman was kind, professional and knowledgeable. We were discouraged at how long it will take our furniture to arrive, eta 3-4 months. But the salesman said he will request it to arrive in 2-3 months. I hope that is true.

I paid big money for a sectional from this store to have delivered to my new home. I received a confirmation e-mail form Ashley saying the items were in stock and ready to be delivered. Once my delivery date came...nothing. My items were no longer in stock and I have to wait another month for my order now. Now it takes 24-48 hrs. to cancel my order and 7-10 days to get my money back. So I'll still be without a couch and all of my money for at least another week if not longer. Suprise surprise, no one cares. No one in their "customer service" or escalation departments cares. They didn't even try. I will never again buy another piece of furniture from Ashley or step into their stores.

Ronna is a very knowledgeable, caring and professional. She was able to get us exactly what we were looking for at a reasonable price. The store is well stocked and what they don't have can be shown to you on their TV and ipad.

Allen at the Prescott store made us feel at home. He was like a friend there to help us when we needed it, there was no pressure. He gave us space to look around and enjoy our time there. We highly recommend. The Prescott store is gorgeous. We're looking forward to receiving our beautiful furniture. Thank you Allen and the Prescott Ashley!

Very nice store.

HUGE inventory! Clean, friendly staff, our great sales person, (Ashley). But…Ashley Furniture could come down on delivery charges and protection plan prices!

DO NOT BUY ANYTHING HERE!! . THE LADY AT THE CUSTOMER SERVICE DESK NEEDS TO BE FIRED. OR NEEDS TO BE WORKING WITH FURNITURE ONLY NOT CUSTOMERS!!

The person, Matt was very helpful and accommodating in giving us his time while we made up our minds of what we liked and wanted. We will definitely be back for more purchases!

Had good help Salesman was good at answering all my questions

Dave was very accommodating and pleasant to work with

Not sure they ever have things in stock. Made $800 purchase and was supposed to have the item in November. Didn't expect it then, but I did go on the chat and found out it was delayed until January. I just checked again and was told now it's going to be March. Very frustrating, they take your money and no one stays in contact with you to let you know what's going on. Don't know if I'll ever purchase there again.

Superb assistance from in-store personnel - walked us through the needed info and showed us matches for what we needed.

We bought a lot! Max was a great sales rep! He persevered and if they work on commission - we helped him meet his quota!

Great Sales person, Chris, and very happy with our choices.

Excellent experience, good salesman, arranged all as requested

Anthony was extremely helpful in our purchase of our coffee table. Unfortunately it will take 3 months to receive our table but we were given all the options of our purchase and felt confident in our order. Thank You Anthony for your pleasant demeanor, researching the dates of delivery, and compassion for our wait time.

Walked into Ashley Home Store and was immediately met by Chris. He asked us if we needed help finding anything. We told him what we were looking for. Thank God he was there. He saved us a lot of time by showing us the specific spots for what we were looking for.We would have wondered the the store for quite some time. There was no pressure into buying anything, and he worked with us for the price we were looking for. We will be back. Thank you Chris, Thank you Ashley Furniture

When moving to a new state - finding a decent place to buy furniture is tricky. I had looked online at a bunch of places, walked through a few others and then we went into Ashley HomeStrore and met Allen. Allen was extremely patient, did not crowd us (let us walk about and sit on everything a few times over) and when we finally found what we were looking for - he was very helpful in suggesting alternative configurations for the sectional that would provide the most comfort and versatility with the smallish space we are dealing with. We ended up having to split delivery into two parts (because I might need a place to sit in my new house before THanksgiving) and if it all works according to planned - I will for sure come back and update to five stars!

My fiancé and I recently moved into our very first home , and we were looking for our first living room set. The sales associate Tommy was very patient, kind, and full of information for us new bees 😊 super pleased with the service and the furniture, definitely returning to Ashley’s in the future!!

If I could get a -5 star I would! Beyond disappointed!!! Made an order with the sales personnel setting up my delivery 2 weeks later. (Spent 6k) I called to confirm delivery appointment and half my order was moved out a month and a half. So I took off work for the delivery appointment of the first half of my order. To be safe I again called to confirm TIME of delivery day before and they said nothing is coming. What a joke! Don’t plan your life around a set delivery date and time. Your wasting your time nothing is coming.

Chris was kind, patient, helpful, knowledgeable , and gave my mom and I our space. Thank you Chris Kat

Buying furniture from Ashley furniture was the most pleasant buying experience for a major purchase my wife and I have done. The sales clerk Tim was professional and knowledgeable, he did not pressure us but served our needs. Because it was a busy weekend there was some confusion on the delivery of our home pieces. The sales manager stepped in and was one of the most friendly managers I have dealt with in a long time. Because of the confusion they gave us free home delivery. We have complete customer satisfaction in the way we are treated and the process of this purchase. This was over and above what I expected. I found the quality of furniture and the price competitive and better than other places we had seen. We highly recommend Prescott Valley Arizona Ashley furniture home store.

My husband and I moved to Prescott Valley in March. We need new furniture pieces for our new home. We purchased a mattress. We got a call from Ashley that the mattress had come in defective and another one would have to be ordered. Loved that they did not deliver a bad mattress! We also purchased outdoor furniture. We love the quality and we’re happy that we could purchase an extended warranty for a nominal price since the furniture is outside. Recently we purchased a tv stand electric fire place from Chris Francis. Chris was so through and showed us all the options. We wanted white and found one we liked. Unfortunately we would need to assemble it and we were not up for that. Chris offed to come to our house to assemble the furniture. Chris did a wonderful job and was very patient. Above and beyond the call of duty. Thank you Chris.

Helpful and got what I need

Great sale

Never, never, never buy from Ashley furniture. They will continue to push your delivery back for months, they are rude, and dishonest. They simply do not care about customer service. They schedule a delivery and will tell you 1-2 days prior they are rescheduling and continue to this time and time again with total disregard that people take off work to sit home from 8-5 to wait for delivery. THE MOST DISHONEST COMPANY!

My wife and I purchased a couple living room sets at the Ashley store in Prescott. We didn’t intend to buy as much as we did, but the quality of the furniture was great. Even better was the customer service. Chris Francis walked us through what they had in store and on their website. We found what we wanted and we put the deal together, Chris brought his manager Alma over. She was polite and helpful. One last mention. We live up on a mountain and delivery would have been expensive and challenging. Chris offered to help me set it up on his day off and brought 2 of his sons. We love it and would highly recommend stopping by. Thanks, Bob and Susan Wedin

"Tommy" greeted us at front door and left us to browse. He magically appeared when we found furniture. Really liked him, knowledgable, friendly, good humor. Would seek him out if we buy more at Ashleys.

We had a very great experience with Glenda. We are exited to have our new furniture on Tuesday, May 7th.

Very happy with our purchase, from the salesperson Tracy to the on-time delivery this morning. We are waiting on the second part if the delivery scheduled for end of September. So, we are very pleased with our purchase.

Tracy is great to work with. She did an amazing job helping me find all the items I was looking for. My new home is going to look wonderful thanks to her help. Great deals @ Ashley.

Nice shopping experience. Great customer service. Will shop here again.

Had a problem with a damaged piece of furniture. Rick the manager and Tim the salesperson in the Prescott, AZ store were great in resolving the issue. Ended up buying more stuff!

I had The BEST Sales GIRL- Joni! She was so well informed about the products in the store - No Hard Sell- Just let me take my time and pick out just what I needed. She made awesome suggestions and got me a SCREAMIN' DEAL! Amazing!

The sales associate along with the staff at the front desk were friendly. My wife and I came in to buy a mattress. Our sales associate helped us with our selection to fit our needs. She informed us it would be a 6 to 12 week wait for delivery, and that we would have to pay the full amount now. She saw the frown on our face and said that we could apply for a store card with zero interest and would not have to pay until 30 days after delivery. I proceeded to fill the credit application out and when it came to the amount she informed me to leave it blank. I received an answer from the credit department approved for a amount that was not anough to purchase the mattress. The front desk had to call the credit company to up the amount. When it came time to finalize the order the sales associate gave the wrong amount to the front desk (a 600 hundred dollars mistake) and I had to pay the balance on my credit card along with the sales tax. She said she broke her glasses and had a hard time reading the tablet. The purchase had timed out on her tablet so we had to go back to the front desk to straightened it out. This experience was frustrating and time consuming.

We bought a TV stand and bought the fireplace insert. The delivery people put it together and would not take the shelving back with them. Now I have to dispose of it. Just and inconvenience.

Joni was very friendly and knowledgeable about the deals. She really went out of her way to bring us great customer service! Sadly, I am a poor college student and didn’t have the money. However, we will be coming back in a few years. :)

On 7/6/21 we ordered and paid for bunk beds, mattresses, delivery and setup. We were given a confirmed delivery date of Wednesday, 8/4/21. This was a birthday surprise for our 7 yo great granddaughter. Yesterday I tore down her old bed to make room for her new bed. Today I waited for a call from Ashley about delivery time. At noon I called the store and was transferred to customer service; and was told that part of the order is on back order! Customer service was no help except to say I could call back in a week to see if everything was in stock! If it is in stock delivery would be between 8/14 and 8/21. If it is not in stock I guess it could go on indefinitely! This was our first order from Ashley and could be our LAST order.

On 7/6/21 we ordered and paid for bunk beds, mattresses, delivery and setup. We were given a confirmed delivery date of Wednesday, 8/4/21.This was a birthday surprise for our 7 yo great granddaughter. Yesterday I tore down her old bed to make room for her new bed. Today I waited for a call from Ashley about delivery time. At noon I called the store and was transferred to customer service; and was told that part of the order is on back order!Customer service was no help except to say I could call back in a week to see if everything was in stock! If it is in stock delivery would be between 8/14 and 8/21. If it is not in stock I guess it could go on indefinitely!This was our first order from Ashley and could be our LAST order.UPDATE: Went to Ashley in Prescott AZ and explained the problem. They issued a full refund on the spot.. For that reason I upgraded them from One to Two Stars. They still need a lot of work on their inventory, back order, and communication!

Super friendly and accomodating. They were able to help me order a couch when website wasn't working, the live chat could not take my order. Promised to call back to complete the order which they did. Very happy!

Amazing store. Great prices

Max was very helpful (and he has been on the job only 2 weeks!). We explained what type of coffee table we were looking for and he helped find us one within 15 minutes. It was a super easy no stress purchase! Thanks Ashley Home Store in Prescott. We will be back for another purchase and will ask for Max!

This experience has been a total nightmare. I still do not have my entire order after more than a month. When I made the purchase, it was not until after I paid that I was informed it would be a month before it was delivered, even though half of my order was in stock. It was also then I was informed that my leather chair and ottoman were back ordered. and nothing would be delivered until it came in. Also I was not informed of the $270 delivery charge, I did not see that until I read my receipt. My purchase date was 6-13-21, I only now received 3/4 of my order. The ottoman is still on back order. I do not understand why they can't give me the floor model. I paid for a product and you cannot provide it. I am very close to calling BBB and state attorney generals office to file a complaint. you cannot provide a product I have paid for, that is fraud. Your delivery is another story, They said the would be at my house between 12:45 and 3:45 PM. they show up 2 hours early when no one was home. Had to fight with the store get them to return. Poor customer service. Will never by anything from Ashley again.

My wife and I went during their independence sale so prices were good then. Not sure they would be outside of that deal. We were very close to buying a living room set here but had to do our due diligence and go back and check out another store since we changed what we were looking for. We're glad we did because we found a better set at a better price and faster delivery. The sales rep we were working with was super nice but very pushy and actually gave us false information about the competition. Glad we did our due diligence and didn't listen to the sales rep. We bought a bedroom set and living room set elsewhere.

Our sales woman named Glenda was extraordinary & knowledgeable & that's why we decided to buy such an expensive bedroom set. She was extremely helpful.

High price, but still nice.

Not much to see.

The staff & Allen were very helpful & knowledgeable! Lots of items to choose from & pricing was great!

If you want furniture that will never show up then Ashley Furniture is your store! Ordered a bedroom set back in November 2021 and still nothing. Calling is pointless as each person will give you a different answer. SHOP ANYWHERE ELSE.

I'm just not impressed. I think the furniture is way over priced for what you get

We had Christopher Francis as our sales representative and he was wonderful to work with. He was patient and understanding. He gave us great advice and went above and beyond of his time. He was very professional! We would recommend Ashley Furniture.

Very pleasant salesman, easy to talk to/with, no sale pressure. Provided good answers to our questions.

Furniture didn't get delivered on the agreed-upon date.

Shopping was great, no pressure trying to decide what we wanted, very helpful after we did decide, some stuff was a ways out to get product, but so far a great experience. Will see how delivery goes.

Furniture arrived as stated. Courteous sales person. Knew her products well. No pressure.

“Old guy” Tim was patient, helpful and so very pleasant. He immediately remembered me from a previous visit like an old friend. He actually heard what I was looking for and kindly guided me through my shopping, order placement as well as tips and advice. He’s a superstar!

The sales people were great. They worked with us to select items that worked with the idea I had in mind for how I wanted to decorate. Chelane was wonderful.

Great

Wonderful customer service. Salesman was very helpful and NOT pushy. Warranties thoroughly explained as well as delivery service and what to expect. Looking forward to receiving my new furniture!!

I have gone into this store on several occasions because I have a whole new house to buy furniture for and wanted a one stop shopping experience. After careful consideration I found most of the items I wanted and the salesman placed the order letting me know it is usually eight to twelve weeks for delivery. I paid for my items and then we went to their delivery/customer service desk to figure out my actual delivery date. The lady behind the counter proceeded to tell me that I was twenty-sixth and thirty-third in line for two of my items and that there were people on the list who ordered in January (its now the end of April) and still do not have their orders. She also said they do not even show they were getting enough of the items this year to fulfill the orders they already have on back order. She then said one of my other items was not available at all and they showed no PO’s to even order the item in the future....so basically they sold me an item they do not have, do not plan to receive in the future, and do not plan to even re-order for themselves. I really wish they would have told me all this before I gave them my money. I then tried to re-select something else with the “credit” I had for those items that I was never going to get and they kept trying to charge me for a furniture protection plan but when I asked for that to be removed my order cost more not less. I understand they are at the mercy of their suppliers (and Covid 19 delays) and that they try to make money off certain extras but I found the same exact items from another store that could promise me a delivery date and was at least $1000 less than Ashley’s wanted me to pay. The salesman Nick told me that he couldn’t give me any deals or they would not make a profit....funny how another store could give me deals without an included “furniture protection plan” for much less than Ashley’s. I do not have to shop there if I am not happy with their prices or service so I won’t they definitely lost my business and my good opinion of their store.

Not as good as it use to be disappointed ☹️

Good service!

OUTSTANDING CUSTOMER SERVICE! Everyone...including the management staff who price matched the on-line pricing which was significantly lower. Our decision to purchase was based SOLELY on our ability to "store" the sectional until our new home was completed and they provided that service to us ...IMMEDIATELY. That set the mood to purchase

Found the exact same Ashley Furniture in 2 other locations 2 thousand dollars below their 45% off sales price. Also got the furniture in 1 week instead of the 4-6 weeks they promised.

Great experience.

Glenda was friendly & professional. She made it easy to get what I needed!

We bought a beautiful couch from Ashley #1complaint the secsunal was off by a 1/2 off they came and took pictures. They decided my case was closed because that is the way they all were. They never called me. They are scammers in disguise. I had to keep calling them. I would never buy anything from them ever again. They are robbers in disguise.

Great service. Saleman very knowledgeable. Will deal with him anytime.

Do not buy anything from this store...If I can give them a Zero Star I would Deceptive practices and selling items that are not even available Lies lies ..Run and Run fast

I had an amazing experience at Ashley today! Staff was very friendly and helpful and I appreciate how they went above and beyond for me! Thank you!

Thought it was overall overpriced. The selection for what we were looking for (sofa end table) was limited and we left without buying anything.

Entered the store and was immediately greeted by an employee willing to help with my questions. I wasn't pressured to buy anything. I had shopped around and discovered that Ashley has very competitive prices and still has excellent quality products. Very clean and nicely organized store.

Outstanding service and attention to detail. Our Sales Associate, Jacob Kendall, answered all our questions and took the time to provide options to our needs. We would highly recommend Ashley Furniture and Jacob for your purchase.

They have a wide variety of furniture the shop on display. Some products were not available but Dave checked the stocks in advance so that I would be able to choose another product to have it delivered in one shipment. The delivery was on time and I had no problem with delivery. The 5 star rating goes to staff Dave and the store manager JJ. I was in Prescott for a very short time and rented a small car. I bought a few items from the shop and Dave used his own truck to deliver a drawer for me. JJ had also helped to assist me but I found a handyman. While I am not able to verify the quality yet since we just moved in, if you request for Dave or JJ, they will be able to handle the situation in a very caring and professional way. The customer service that I received went above and beyond standard. Both Dave and Jacob are the most courteous, patient, knowledgeable, and truly professional staff I have every met! Ashley home store would be my first choice not solely because of the furniture, but because the service that was provided from these 2 loyal staff. Thank you Dave and JJ!

Ashley Prescott will tell you anything to get the sale completed. Their delivery out of Phoenix is only on Thursday and they give you a 4 hour window of time. If you are a working person, this is very difficult to accommodate without other people involved. When the sales person tells you it will be a two week leadtime, and finally you get delivery 6 weeks late. Go elsewhere!!

Way overpriced! Furniture is glorified walmart particle board. Not impressed.

Never buy a hybrid Ashley product. Purchased a hybrid king mattress from a store carrying Ashley products. Failed after 3 months of use and neither the store nor customer service will address. My documentation shows the failure, but after 2 months for rep to come out, the depression isn’t deep enough.

Update 1/22/21: After three failed attempts we went with another bedroom set, one we paid a little more for, and looked "antiquish" so any flaws would be camouflaged. Yeah right. Delivery day and we have holes from brad nails on the side of the dresser, misaligned drawers, chips in the wood, etc. Take it back! They had trouble even doing that. It took me on the phone with Ashley and the delivery drivers on the phone with Ashley before they would put it back on the truck. That was October 31. Since then, we have been fighting to get our money back. A few weeks ago we finally received part of our money but they refuse to send the rest claiming delivery fees. So, Court here we come!!! Sad it has to come to this. Edited for update purposes: I walked into the store and purchased a bedroom set on May 9th. I was told that it would be delivered in a few weeks; understable, right? I was told that once it was delivered I would have to inspect it well as Ashley has a policy that if anything is wrong with it, it will be taken back and replaced. Not true. I asked for a delivered date at my convenience but they could only schedule it for a Thursday, so I made sure it was for a day my husband would be home. The day the furniture was delivered the guys didn't stick around for my husband to inspect it. When I got home I immediately noticed the missing headboards pieces and screws, gouges, paint issues, cracks, furniture molding not married well, drawers that could not open and shut, not just on one piece but all the pieces had issues. I called within 24 hours and explained everything. I asked them to come pick it up and was told no. I was told that I should have turned it away at delivery. After a few customer service calls they finally send a tech. I told them then I do not know why, these are things that cannot be fixed. "Please just work with us," I was told.The tech shows up (nice kid) no info, knows nothing about what he is to do and was given about an hour to address the issues I stated above. He did his best to fix the paint issues but stated that he would have to order parts and come back. Two weeks later he returns to do the work. However, no parts. The parts he had ordered while at my house were canceled by someone in purchasing or some other department. So he steps outside and calls someone. He informs me that the regional manager of Ashley Furniture will be calling me within a few minutes. He/She never did. So, more calls to customer service. Parts finally arrived and the tech is back for the third time - same tech- I showed him again all of the issues and asked him how he is going to fix the issues? He said he can't. He fixed what he could but not the drawer because there was a defect, and left. Later he calls me from the store and says that the manager is calling corporate to see how my case can be handled but that I am to be reassured it will be taken care of. Three weeks I hear nothing. Mind you, I have called customer service several times, the store several times, been hung up on by a supervisor at corporate, and I wait patiently until I could wait no longer. I called the store again and asked for the manager, this after being transferred from customer service several times. I was told that the manager was in a meeting and that he would call as soon as he was out. 4 hours go by. Finally, I drove to the store, walked by happy little butt in, saw the manager, who nearly dismissed me, and gave him a piece of my mind. What do I get out it? A 125.00 in store gift certificate. *** Edited for update purposes.

A great place to shop for furniture. Very friendly and helpful staff. Prices are reasonable

Way over priced cheap quality tables not worth thousands of dollars I will be shopping at Pruitt's that's for sure

On October 10th 2020, picked up our furniture. Was a hassle. Finally got what we ordered. December 23, 2020. We are still getting phone calls to come get our furniture. They don't answer phone. No one communicates with main office. We will not go back. Spent over a thousand dollars. Please quit calling us!

I will just let the star speak for itself.

Very pushy

We purchased a sofa set in March 2020, by June it was falling apart. Took. Ashley's several weeks to send a tech out to look at it....no solution...they sent a total of 4 techs .. its now November, never call you back, several calls to customer service never returned. They do not stand behind their product. They do not care about their customers after the sale. If I could give them a negative rating it would be -5 stars.DO NOT BUY FROM THESE SCAM ARTISTS $3500, DOWN THE DRAIN. SMALL CLAIMS COURT WILL HAVE TO FIX THIS.

I researched dining room tables online for months. I was afraid of buying something online without seeing it first. So I decided to drive 1.5 hours to the Ashley store in Prescott, AZ to check out a table that I really liked. It seemed perfect for what I was looking for. However, I was in the store for 30+ minutes and no one was around to help. There were no cars in the parking lot and its not like they were busy. No one was in the store but me yet there were no employees to help. On the way out a young kid was at the front door sitting down on his phone, looked up and did not say anything. Not thank you, not good bye, not did you need any help... So I drove 1.5 hours back home and went online and ordered it. Two of the 4 chairs arrived with small nicks, deep scratches under the stain and a lot of excess glue around the chairs. It is as if the person making them did not care about attention to detail. The table arrived in an opened, beat up box that had been re-taped several times. It looked ok putting it together until we got it under the light and saw what looked like greasy fingerprints. We tried wiping them but there was no budging them. Looking closer there were similar shiny drops in the center and all around the edges. I believe it is clear varnish that was negligently applied, or possibly glue.I chatted 40 minutes about just the chairs with no resolution. The first question I was asked was if I had the boxes. No because they had been opened and retaped. The Styrofoam inside was broken inside the boxes and little balls were all over the house. They were thrown away ASAP because they were big and messy. No where in the delivery instructions did it say for me to retain the boxes. Without the boxes I could not get a replacement. They &"NEED&" the boxes to return the chairs. I suggested they send me two new chairs and I will put the old chairs into THOSE boxes. No, not an option. I would have to donate the chairs and provide a receipt to get a refund in which I could then repurchase two new chairs. If I did not provide a receipt, they would assume I kept the chairs and lied about donating them. Nice... I had paid someone to assemble the furniture which then I would have to pay a second time for this. I asked if they could send me matching stain and I could fix the chairs. They gave me the three colors to blend and said I would have to purchase the blending sticks. They are over $5 each plus tax and shipping. They then offered a $14 refund which doesn&'t even cover the cost of the sticks to fix them!!! I would also need sandpaper plus pay someone. I asked for a reasonable refund and was told that is all they could do because I already used a 10% coupon on the order! What does that have to do with sending me defective furniture???!!!! I had to leave for an appointment so stopped the chat and instead called back the next day. This time 57 minutes and still no acceptable resolution. She told me the same thing about ME buying the stain sticks to fix the chairs AND to also buy Goo Gone to get the excessive varnish from the table. So now they are suggesting I buy $20++ worth of items to fix their defective items!! This is with the rep putting me on hold repeatedly to ask her supervisor for help. All they &'could&' refund was 10%. They are absurd. Customer service is the worst. How can they not be willing to take responsibility for the quality of the items sent out and expect ME to BUY more items to repair their poorly made furniture? Unbelievable. I have lots more to buy for our new home. They could have worked to make me happy and find a resolution but instead lost a customer...

First time in lots of choices.

The staff was extremely friendly and helpful while I was in the store purchasing my furniture! I purchased two different items to be delivered and they told me it would take a few weeks. After I left, I never received any sort of confirmation email or tracking details for my order. I had no way of seeing what the status was or when it might actually arrive. After multiple attempts to get ahold of customer service, they told me that my item would be delivered on Oct. 10. It was a bit of a wait from when I purchased the item on September 7th, but I understood and was happy to be patient! When my item did not arrive, I called and they told me it would now arrive Oct. 28th. Being a bit skeptical and not wanting to wait at home all day if it was not going to come, I called customer service and sure enough, they told me it would now not be delivered until Nov. 10th. I would be fine waiting until that date if I felt confident it would actually arrive on that day, but that seems unlikely and I do really need the furniture that I purchased so I requested to cancel the order so that I could buy from another company , but was told that I signed a contract when I made the purchase and would have to physically go into the store that I purchased from in order to cancel. This was extremely frustrating and inconvenient because I had been on vacation out of town for Labor Day when I purchased the item and the store is no where near me. I am disappointed because I was really excited about the furniture that I bought, but unfortunately I need the furniture before my family comes over for the holidays and Ashley has been very unreliable.

Our 5 Star rating goes specifically to the store manager, Jacob "JJ" Kendall. We were having difficulty getting our furniture delivered. We went to the store and met with Jacob. He handled the situation in the most professional, honest, caring, and diligent matter. Since meeting with Jacob, the delivery was seamless and the furniture was everything we expected. Jacob deserves to be recognized by Ashley Furniture. His customer service went above and beyond while representing his company in high regard and with loyalty. A true professional! Thank you Jacob!

We ordered a sofa from this store on Aug. 2. After many delivery delays, we received a call that the sofa will not be coming at all! DO NOT ORDER ANYTHING FROM THIS STORE!!!

We ordered a sofa from this store on Aug. 2. After many delivery delays, we received a call that the sofa will not be coming at all! DO NOT ORDER ANYTHING FROM THIS STORE!!!

We walk-in & nobody greets us. We can hear employees laughing & talking loudly but no where to be seen. We know specifically what we're looking for but it takes a good 10-15 mins before we see a salesman to ask where we can find a specific item. He directs us upstairs & once we're up there we have to approach another salesman (Dave) whom I feel was doing his best to avoid us. I approach him & ask him to help us, he looked at us as though we were speaking a foreign language he couldn't understand. We show him the item & ask how much it is, he looks & states "its about $550 & 50% off so it will be about $275", we tell him great well take it. Again, he looks at us like he didn't understand, we repeat ourselves & tell him we would like to buy it. He goes to place the order & says "the computer is saying half of is $500+" we immediately ask for the manager as we could tell by the interaction we've had thus far with him that he wasn't going to solve the issue on his own. So he gets the "manager" whom we explain what Dave had told us & said we want the item for the $275 we were quoted by Dave. The manager flat out says he can't do it & the best he can do is $400, umm NO thank you you we were quoted $275 & that should be honored. The manager said "we absolutely can't, we wouldn't make any money". Well now we're leaving & you really won't be making any money. The customer service from the minute we walked through the door was terrible & after this experience we will never return & never recommend this store to anyone. Had we read the other reviews left for this store prior to going there I would not have wasted my time. The customer service received proved all those other reviews to be extremely accurate.

Came in knowing exactly what I wanted to match my bedroom headboard I had already bought. Not one of the three employees that working had an interest in coming to help me. ( judging a book by its cover for sure) gave me enough time to wonder around find what I was looking for and still no one coming to help...I sat for a good 10 min waiting for an employee to no avail. Gave me enough time to find the same set at American furniture warehouse for almost a third of the price they are asking here! Worth the drive to Gilbert to get my item and save hundreds of dollars. I will no longer give my business to this company. And those had price no financing flyers are a joke, they mark the prices up so high!!! You can go to AFW AND GET ALL THESE ITEMS ANY DAY FOR CHEAPER AND THEY AWAYS HAVE GREAT CUSTOMER SERVICE!!

We walk-in & nobody greets us. We can hear employees laughing & talking loudly but no where to be seen. We know specifically what we're looking for but it takes a good 10-15 mins before we see a salesman to ask where we can find a specific item. He directs us upstairs & once we're up there we have to approach another salesman (Dave) whom I feel was doing his best to avoid us. I approach him & ask him to help us, he looked at us as though we were speaking a foreign language he couldn't understand. We show him the item & ask how much it is, he looks & states "its about $550 & 50% off so it will be about $275", we tell him great well take it. Again, he looks at us like he didn't understand, we repeat ourselves & tell him we would like to buy it. He goes to place the order & says "the computer is saying half of is $500+" we immediately ask for the manager as we could tell by the interaction we've had thus far with him that he wasn't going to solve the issue on his own. So he gets the "manager" whom we explain what Dave had told us & said we want the item for the $275 we were quoted by Dave. The manager flat out says he can't do it & the best he can do is $400, umm NO thank you you we were quoted $275 & that should be honored. The manager said "we absolutely can't, we wouldn't make any money". Well now we're leaving & you really won't be making any money. The customer service from the minute we walked through the door was terrible & after this experience we will never return & never recommend this store to anyone. Had we read the other reviews left for this store prior to going there I would not have wasted my time. The customer service received proved all those other reviews to be extremely accurate.

We walk-in & nobody greets us. We can hear employees laughing & talking loudly but no where to be seen. We know specifically what we&'re looking for but it takes a good 10-15 mins before we see a salesman to ask where we can find a specific item. He directs us upstairs & once we&'re up there we have to approach another salesman (Dave) whom I feel was doing his best to avoid us. I approach him & ask him to help us, he looked at us as though we were speaking a foreign language he couldn&'t understand. We show him the item & ask how much it is, he looks & states &"its about $550 & 50% off so it will be about $275&", we tell him great well take it. Again, he looks at us like he didn&'t understand, we repeat ourselves & tell him we would like to buy it. He goes to place the order & says &"the computer is saying half of is $500+&" we immediately ask for the manager as we could tell by the interaction we&'ve had thus far with him that he wasn&'t going to solve the issue on his own. So he gets the &"manager&" whom we explain what Dave had told us & said we want the item for the $275 we were quoted by Dave. The manager flat out says he can&'t do it & the best he can do is $400, umm NO thank you you we were quoted $275 & that should be honored. The manager said &"we absolutely can&'t, we wouldn&'t make any money&". Well now we&'re leaving & you really won&'t be making any money. The customer service from the minute we walked through the door was terrible & after this experience we will never return & never recommend this store to anyone. Had we read the other reviews left for this store prior to going there I would not have wasted my time. The customer service received proved all those other reviews to be extremely accurate.

Came in knowing exactly what I wanted to match my bedroom headboard I had already bought. Not one of the three employees that working had an interest in coming to help me. ( judging a book by its cover for sure) gave me enough time to wonder around find what I was looking for and still no one coming to help...I sat for a good 10 min waiting for an employee to no avail. Gave me enough time to find the same set at American furniture warehouse for almost a third of the price they are asking here! Worth the drive to Gilbert to get my item and save hundreds of dollars. I will no longer give my business to this company. And those had price no financing flyers are a joke, they mark the prices up so high!!! You can go to AFW AND GET ALL THESE ITEMS ANY DAY FOR CHEAPER AND THEY AWAYS HAVE GREAT CUSTOMER SERVICE!!

Customer service is horrible. Do not shop Ashley stores period. I ordered a bedroom set and a leather ottoman in late July. Their delivery people have no clue. My furniture kept getting rescheduled. I call the Prescott store and was abel to finally get the bedroom set but was missing and still missing the hardware for the dresser mirror. The ottoman is now being rescheduled AGAIN to November. Are they kidding? I will be calling to cancel my order. I will never shop there again. The delivery company people are rude and incompetent.

10/10 would not recommend. They are back ordered to the max! Spent over a month waiting for couches and they messed up our financing. I had to speak with the manager on numerous occasions to finally get my products. Make sure they deliver before you agree to anything because we were charged for delivery and later informed we would need to pick up the couches. It took numerous phone calls to get those charges removed. To add insult to injury on the day we were told they were delivered to the store (after they had called to confirm with me already) i called to let them know i was on my way to get them and was informed they never arrived. So after already having to make special arrangements because they misinformed me on my delivery options initially i had to make arrangements yet again to pick them up a week later after already waiting over a month past the original delivery date. Long story short take your business elsewhere.

Bought a dresser here. The store said a guy would fix the drawer that was sticking. Three times they cancelled. They just oiled it and didn&'t do anything to fix it. (I could have done that!) The screws for the legs were missing. They said they would order them. I went in a couple times to get the screws and they didn&'t have them ordered! To this day never got the screws! It has been over a month. Had to have a furniture repairman fix (a brand new dresser!) which was extra cost to me. Would never do business there again! If I could give them a zero for customer service I would!

Beautiful furnishings. Nice knowledgable staff

The office manager was the best!

This Prescott store has a lot of beautiful items. My sales person was Dave so have him help you. I bought a loveseat and over sized chair. But I saw a lot of other things I want to go back and get.

I&'m sorry I did not read reviews before purchasing furniture here. I realize the pandemic has affected many things but customer service should not be one of them. I purchased a recliner and sectional on 7/27/20. I was given dates of 8/19 for recliner and tentative 9/8 for sectional. I was shocked when my credit card was charged right away. Called &" well you can cancel&". Went to store told thats the way we do things here. How can you charge me when I don&'t have the merchandize? Recliner was delivered a few days late. 9/8 came and went no communication from anyone. I called oh now its a tentative date of 10/8. I have no furniture and they don&'t care they have my money. This is unethical. Went to store got a refund. I will sit on the floor before buying anything from them. They don&'t deserve a rating.

Very crowded with merchandise. Prices seem a little higher than Pruitt's

Was able to verify availability of products and arrange for delivery by phone. People I worked with were extremely helpful. We will look to Ashley for future needs.

I should have read the reviews before I ordered 5000 dollars in furniture. This store is unethical! They should simply say &"we are out of everything and have no idea when we will be able to deliver your furniture. &" Instead they blame covid and delivery trucks on their unethical sales practices. They kept giving me made up dates for delivery until they finally said &" we have no idea &". This place has the feel of a company going out of business. I was lucky to get a refund. They still owe me some items and this is the third month. Well see how that goes. I noticed that no one at their store responded to any of the one star reviews. That is simply because no one there cares at all. Run from this place.

Very nice store to do business with. The salespeople are great. They are there if you need them, leave you alone if that’s what you prefer. I love the Prescott Ashley Furniture store!

We purchased our furniture 4 to 5 weeks prior to moving into our new home (prior to COVID-19). We were assured that it would be delivered just after our move-in date. We stressed that we would need the furniture at this time since would be disposing of our old furniture. The sales rep told us we could call him night or day if we had any problem. No one called us in confirming the delivery date. We got the run around, but was finally able to talk with someone who told us it was still a month out. We tried to get a hold our sales rep, but he never returned our calls. A year later, our son ripped a chair and coach with his head phones. We didn't worry because we had the protection plan which covered rips. We submitted the claim to GBS Enterprises. They rejected the claim saying it was cracking and peeling. We appealed the decision and was told that they were rips, but were not deep enough. We now have duct tape on our new chair and couches to prevent the rips from getting bigger. Through all this experience, the store would not return our calls even when we attempted to talk with someone in person, we received no response. WARNING: DO NOT DO BUSINESS WITH ASHLEY FURNITURE!

I knew what I wanted, I was prepared with a SKU number. Double-checked the measurements, Nickolas verified the sale price and delivery issues, and I was outta there in less than 20 minutes. Was buying an additional piece to add to a bedroom set. No hassle.

Excellent service was provided. The salesman was personable, polite and very informative. Love this store would suggest shopping there.

Well this would have been the 3rd purchase from Ashley in 6 years. We have a leather sectional from them now that the leather is coming apart. We talked to them and they gave us a discount on a new one. We went ahead and ordered it and a coffee table. The salesperson was great but that is where the "great service" stopped. We were told there was a piece of the new sectional on backorder but they could deliver all the rest in a month or wait 3 weeks more for it all. We opted for waiting because we already had a sofa and table. After 2 1/2 months the final piece came to the store. We scheduled delivery and were then told the coffee table was not there after all. So we opted to just go ahead and get the sofa. So we got rid of the sofa and table. The day of delivery we get a call, suddenly there are now 2 pieces of the sofa missing. Now I ask to speak to the GM, he would have to call back. Waited an hour and got online and ordered a sofa from Costco. We refused the delivery of the pieces and are now seeking a refund of our deposit. Look I realize there are massive delays due to the virus but this is way too much!

Very disappointed. I was told delivery would be in 2 weeks, but now on my receipt I see they "*estimate to ship in 18 days and arrival 7 - 10 days from date." UNEXPECTED DELAYS MAY OCCUR. (all caps are theirs) I'm tempted to cancel my order.

Well this would have been the 3rd purchase from Ashley in 6 years. We have a leather sectional from them now that the leather is coming apart. We talked to them and they gave us a discount on a new one. We went ahead and ordered it and a coffee table. The salesperson was great but that is where the &"great service&" stopped. We were told there was a piece of the new sectional on backorder but they could deliver all the rest in a month or wait 3 weeks more for it all. We opted for waiting because we already had a sofa and table. After 2 1/2 months the final piece came to the store. We scheduled delivery and were then told the coffee table was not there after all. So we opted to just go ahead and get the sofa. So we got rid of the sofa and table. The day of delivery we get a call, suddenly there are now 2 pieces of the sofa missing. Now I ask to speak to the GM, he would have to call back. Waited an hour and got online and ordered a sofa from Costco. We refused the delivery of the pieces and are now seeking a refund of our deposit. Look I realize there are massive delays due to the virus but this is way too much!

High price for what they have. Even items on sale are high priced.

This company is the WORST!!!!!!! DO NOT buy from Ashley's, you've been warned!!!!! From management and on down to the customer service department FULL of lies and being dishonest. NEVER AGAIN will they get my hard earned money

I am impressed with the customer service that Ashley furniture store has. They go above and beyond to make the customer happy. Will go back if I need more furniture. For now my home is complete.

They sales people made this seem like a great deal and we where excited! But after we purchased our hideaway bed couch the bad piled up. First it was week before we got out couch delivered. It took 6+ weeks! They guys didn't know what house they where at and where trying to deliver other things lol. Finally got out couch dropped off. They took a picture while it was wrapped up and left! After unwrapping it the quality was horrible. When we picked it up it felt like it was going to break. They used the cheapest plywood and nails. Guess we wont be back for furnish the rest of the house!

A one-star rating is more than this company deserves. I purchased a bedroom set on May 23, 2020. Delivery was scheduled for June 19th. I sold a roomful of furniture to prepare for the new furniture only to have the delivery cancelled because the order was incomplete. Totally understandable and I graciously accepted their apologies and looked forward to the new delivery scheduled for July 4th. Once again the delivery was cancelled and rescheduled this time for July 9th with the assurance that all pieces in my order would be available. Looked forward to finally getting what I paid for and waited patiently for my delivery. Received a call from a perplexed deliveryman saying he could not find my address on GPS. Someone had written the wrong town on the delivery slip so he was 120 miles away from my home. Seriously???I contacted the Corporate Customer Relations line in Florida and received a call in two days. It gave me a glimmer of hope until the abrasive representative kept repeating that my order was not complete and would be delivered in August. Come on now!!! She simply did not comprehend that the order was complete and had been out for delivery when the address error was discovered. I've made multiple calls to the Prescott store. Each time I'm left with empty promises that they'll try to solve the problem. I've been told that the next available delivery date to Prescott is August 19. I've spent days trying to get someone to right a wrong but they clearly only care about making a sale. You'd think the manager would have called to intervene but no. I'm left frustrated, appalled, and determined to let everyone in Prescott and the surrounding area know that you should spend your hard-earned money at businesses who truly value their customers. BUYER BEWARE

Very helpful from the minute I walked in, very straight forward & not pushing me towards anything else. Showed me what I wanted & answered all my questions. Store is very open & much more variety of everything imaginable.

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Joni was great to work with and answered our many questions!

Everything went fine. Tim was our salesperson and he did well at explaining the sofa chaise sleeper we were interested in Thanks for a good deal, Stan

Placed order on May 20. Was told delivery would be July 2 and I would receive a call three days prior. No call or notifications so I had to call to find out delivery was moved to July 31. When asked if they could assure delivery on that date they said they would check and call back. Surprise, no phone call. Wife is an essential worker so had to have her office rearrange schedule so she could take off. Average customer service would of at least some type of notification that they had moved the date. I guess when they give you a delivery date it is simply a guess on their part. Of course I had to pay when ordered so they get my money free for at least 60 days. Would highly NOT recommend this business. Off to Pruitt&'s this weekend.

Not one sales person asked us if we needed help.i asked about a table I had seen in there add was told it was up stairs never found it they never asked if we needed help.so we left and you all lost a sale.not inpressed

Sterling Hayden helped us out and gave us a great deal! Easy transaction. No problems. Thanks !

My family went to Ashley in November and bought over $7000 worth of furniture. The buying experience was fine. We had them hold the furniture until our home was ready this June. We did go back in April and purchased a patio set. Since I knew our closing date I set up our delivery for June 11th. The day before delivery I received 3 confirmations and they gave me the time frame. I did notice the address was wrong. I called and told them of the error twice. On the day of the delivery I was waiting and had only 1 more hour left in there delivery window when I received a phone call from the Prescott store and told me my order was being rescheduled until June 18th because one of my rugs was not in. I could not believe they were holding up my 25 piece order for one rug. I had a very loud discussion with customer service and demanded my furniture within the next 3 days. I also called Phoenix warehouse and they said I would receive my order on the 15th. However the Prescott store did not confirm this for 3 hours. And I would also receive my &"not in&" rug also. Mmmmm! The 13th came and received notice they were within 30 mins of delivery. I then received a phone call from the driver and guess what he had the wrong address. So I had to direct him to my home. The delivery men were very nice and did a great job. But the customer service has a lot to work on. I will certainly go somewhere else for my furniture needs in the future after this bad experience.

Dave was very professional and helpful with the purchase of our new bedroom set. Very friendly store and the manager introduced himself and thanked us for our business. We would highly recommend the Ashley store in Prescott.

I cant believe this place. No one has contacted me back in over 4 weeks. I've sent emails and have called and left TWO voicemails. The automated system states a call back within 96 hours, thats BS. Now my order is delayed until 6/19 for delivery AFTER I had to take a day off work for the original delivery date I selected of 6/11 back in the beginning of MAY! Their customer service is beyond under par, and I will never order anything from Ashley Furniture again. Absolutely ridiculous.

We love the Ashley way. They always make buying furniture easy.

Excellent customer service, smooth, polite, professional! No matter when we come by, they are consistent with their service. You, too, will be very relieved and impressed. Try it, you'll like it! Recently visited January 2023. Thank you Tim and JJ 😊

They made it very easy to order my sofa sleeper and matching ottoman for our new home in Prescott Valley. Nick is very courteous and knowledgeable about his job. He volunteered the best available offer, which saved us hundreds of dollars. Thanks Nick! The information provided made the confirmation, payment and delivery schedule clear and essay. We can’t wait to move and take delivery.

Found a dresser, had to get it delivered through their online option, received it in about two weeks, they shipped it out with a chip/chunk out of it that look as if it was glued back on. It had to have left the warehouse with damage because the shipping box and wood it was packed in was not damaged in the location of the chip. Unacceptable. Called to address it and the phone disconnected while holding after 20 minutes, my son was on his cell phone with their toll free number at the same time as I was holding and they had a automatic message that came on asking how his service was and to rate it. He had not even talked to anyone yet. lol bizarre! And then it hung up. I have been currently holding 40 some minutes with no luck for the third time holding. Their online Q&As state I have 72 hours to contact them for a return. At this rate I may be on hold for over that. On top of it all the dresser that we paid 374.43 was something I'd expect from Walmart. I'm also currently trying to chat message with them and that's even on hold.

we ordered new living room furniture. From start to finish everyone was courteous and helpful. We opted for delivery, and they came and put it all together and tested it. Best buying experience ever.

DO NOT BUY ANYTHING FROM ASHLEY HOME STORE by the gateway mall....they are awful! Horrible customer service. The front desk woman refused to get a manager on the line for me after asking multiple times to speak with him/her. I was completely respectful with all of my questions. She hung up on me on the first call. When you're spending money you should be allowed to speak to the manager and not get "I'll see if he will give you a call back but he's busy and we close at 7". It's not my fault you waited to call me until 6:40 I told her I'm going to call corporate in the morning and she said "that's fine". Classy. Posting this so no one else gets duped by them. No wonder there's no one ever in their parking lot. Should have been a red flag. Note that I asked for a manager so I can get my money back and give my business to someone who will respect it. Lesson learned: BUY LOCAL...or anywhere else!

DO NOT BUY ANYTHING FROM ASHLEY HOME STORE by the gateway mall....they are awful! Horrible customer service. The front desk woman refused to get a manager on the line for me after asking multiple times to speak with him/her. I was completely respectful with all of my questions. She hung up on me on the first call. When you&'re spending money you should be allowed to speak to the manager and not get &"I&'ll see if he will give you a call back but he&'s busy and we close at 7&". It&'s not my fault you waited to call me until 6:40 I told her I&'m going to call corporate in the morning and she said &"that&'s fine&". Classy. Posting this so no one else gets duped by them. No wonder there&'s no one ever in their parking lot. Should have been a red flag.Note that I asked for a manager so I can get my money back and give my business to someone who will respect it.Lesson learned: BUY LOCAL...or anywhere else!

I bought a sofa and a coffee table on 5/6/20 and Nick was VERY polite, professional, patient, and best of all he didn't follow us around the store and allowed me to shop without any bother. I would reccomend him to anybody.

Me and my wife have been calling and getting the run around for over 2 months since buying our Temperpedic Mattress here. Oh when buying the sales associate Sternly said plenty of promises which were all false. We wanted to make sure they would be the same size. And they ensured it would be or we could call and they would take great care of anything being wrong s as Fred spending over $5000,00. This started a slew of horrible service. It was delivered and they noted it on delivery slip as told. Then we have called no less than a dozen calls which never get returned. They try and put it on Temperpedic, and Temperpedic says if it was delivered that way the store should take care of it and then contact them and they would work it out. 6-7 more calls we finally got an Ashley rep to come out. He saw it took pictures of it made notes and said I'm going to store now to turn this Form into them. They will call you. I told him no they won't. Now 2 weeks later with no call, I call again about this issue. Spoke with Alice who I spoke with on January 29th, who again said she would call back. Will update whenever someone who knows what is going on takes care of this.

Ordered a cocktail table. Delivered but had 2 small gouges/divots on top surface. We rejected it. We were told we could bring it into the house and a technician could be scheduled to evaluate. Why would we want a technician to evaluate. We could see damage on the surface. That was our evaluation. And we paid for a cocktail table that is not damaged or needing repair. Quite honestly, I think any repair would show as a mar. Why can’t we expect quality and not deal with a hassle. It put the delivery men in an awkward situation with an unhappy customer but pretty sure it wasn’t their fault. So we are expecting a second delivery later this week. Well Friday 13th, the second delivery and rejected a second cocktail table. This one looked like it had been touched up/repaired but had additional problems. We came back into the house and decided what we already have is better than what Ashley offers. We are asking for a full refund and that went well.

Loved shopping at Ashley HomeStore in Prescott, AZ. Jonie is the BEST! What a deal. Thank you to the Manager and Owner. You made a local teacher/single mom so grateful for the discounted purchase made today! Pretty much got everything I needed to furnish our new home.

I placed an order for an entire house full of furniture. They Prescott store had a month to fulfill my order. The manager, Chez, at the Prescott store did not key in my order until 10 days after I ordered it. I had to postpone my delivery date and my move in date. I called Chez several times and he simply would not return my call. When I finally did speak with him, we were able to make some edits, but several of the pieces were on back order (due to the delayed entry). I asked to swap out the pieces, and Chez said that I had to come into the store to make the payment which is 2 hours away from where I live. I purchased my entire house full of furniture from a location close to my house and did not have to go to the Prescott store for payment. I told him this and he said he would research and call me back. He did not call me back. When I called him back a week later he said that he never said he would call me back and my nightstands never got ordered. I cancelled all my back ordered products. I have never had such bad customer service. The location that I dealt with in Henderson was a completely different experience. The sales associate I dealt with helped me with all of my buying choices and had excellent follow up.

Very disappointed with Ashley Homestore. Salesman led us to believe that they would remove our old mattress, and that the delivery people may or may not take the box springs depending on space on the delivery truck. I get home to find the new matress, still bagged, leaning up against my couch, the new box springs, still bagged, leaning against my bed frame, and my old mattess lying in the drainage ditch in front of my house. Apparantly, the delivery guy claims that there are bed bugs in our old mattress, which there are not! Then, the delivery driver pressures our neighbor who is visiting to sign for the mattress and box springs, so that they can bail while my wife was answering a call. I call and leave messages for the manager to call me asap. Get tired of waiting, drive to the store to find the manager chatting with his understudy. I explain the situation to the manager. I request a full refund of the delivery fee. Manager would only give me half the fee back. Told me he was doing this as a courtesy! If I had been treated with courtesy to begin with I wouldn't be as aggravated about the situation as I am! Won't shop at Ashley Homestore again! Poor customer service!!

Very disappointed with Ashley Homestore. Salesman led us to believe that they would remove our old mattress, and that the delivery people may or may not take the box springs depending on space on the delivery truck. I get home to find the new matress, still bagged, leaning up against my couch, the new box springs, still bagged, leaning against my bed frame, and my old mattess lying in the drainage ditch in front of my house. Apparantly, the delivery guy claims that there are bed bugs in our old mattress, which there are not! Then, the delivery driver pressures our neighbor who is visiting to sign for the mattress and box springs, so that they can bail while my wife was answering a call. I call and leave messages for the manager to call me asap. Get tired of waiting, drive to the store to find the manager chatting with his understudy. I explain the situation to the manager. I request a full refund of the delivery fee. Manager would only give me half the fee back. Told me he was doing this as a courtesy! If I had been treated with courtesy to begin with I wouldn&'t be as aggravated about the situation as I am! Won&'t shop at Ashley Homestore again! Poor customer service!!

Our experience was great, wonderful salesperson Nick Campbell was very helpful with our purchase.

Worked with Tony when ordering end tables. He was great and very personable. I have went to a very high end and expensive competitor and they did not compare to the amazing customer service we have received from Ashley Furniture. This store has earned all our future furniture needs.

What a great experience shopping with Chelane, such a great associate and so knowledgeable

Sam was courteous, professional and knowledgeable. His listening skills were amazing which made for a successful and efficient experience. Ashley HomeStore is lucky to have him! Rosemarie & Rad

Great service and great prices

This store is a joke and a waste of money! We spent money 500 dollars on a bed for our son and supposedly they couldn’t help load it and then they didn’t have instructions on how to put it back together just pretty much said here ya go and bye. we definitely won’t be back to buy anything from them!!

Prices to expensive for delivery and installation fee way more then Pruitts in Prescott valley will not be returning to this store anytime soon. customer service not good either didnt awnser any questions we had took for ever to find anyone to help disapointed they need to be trained in that area.

Stay away!!!! Customer service was great in store at time of purchase. Couldn't be happier. Delivery day comes. First time estimate was 1:15 -5:15. Day before it changes to 12:15-4:15. Ok I'll make it work. I literally pull into the circular drive and delivery truck leaves. I get a voicemail from a manager saying they will come back between 3 and 7 if I call back and confirm. I call back asap. Now they say they cant do that and I can call back next week to reschedule. I call the store. I'm told I have to come in person to speak to management. That was a joke! Now I just want a refund. Husband comes home at 558. Delivery truck out front. So he waits out front for them to unload thinking they are delivering. They pull out a few minutes later. I receive a call that nobody is home and they cant deliver. My husband is literally standing in the front yard!!! Btw we have surveillance cameras so it's all caught on tape. They never once got out of the delivery truck. I spent 8100 on furniture! Spend your money elsewhere.

the absolute worst customer service I have ever experienced from any company.BEWARE !!!!!!They delivered damaged sofas twice, and then delivered the wrong sofa 3 times to me.I have spent more than 20 hrs on the phone with reps, managers, delivery etc. and they cannot get my order correct. Spoke to Debra Lazowski, Sharron Mathews who are managers that promised to follow through and did not. promised to call me back and did not.Then they charged me outrageous delivery fees and I did not get the merchandise delivered but still got charged delivery fees. Their trucks also leaked oil all over my driveway and drivers were rude and couldn't care less about anything. Then one driver kicked over my landscape light and damaged it without any apology or anything. Never again !Shop elsewhere.OUTRAGED

the absolute worst customer service I have ever experienced from any company.BEWARE !!!!!!They delivered damaged sofas twice, and then delivered the wrong sofa 3 times to me.I have spent more than 20 hrs on the phone with reps, managers, delivery etc. and they cannot get my order correct. Spoke to Debra Lazowski, Sharron Mathews who are managers that promised to follow through and did not. promised to call me back and did not.Then they charged me outrageous delivery fees and I did not get the merchandise delivered but still got charged delivery fees. Their trucks also leaked oil all over my driveway and drivers were rude and couldn&'t care less about anything. Then one driver kicked over my landscape light and damaged it without any apology or anything. Never again !Shop elsewhere.OUTRAGED

Friendly, not pushy, good sales, reasonable prices. Prescott store.

Nice furniture and friendly stuff, BUT very over-priced! They dromised deliver within 3, max 4 weeks, eventually delivered in 6 weeks. We had to call them several times. Eventually, they scheduled the delivery for Feb 12th, they sent sms which I confirmed. The day before the delivery they called to schedule the delivery again and said they have no delivery scheduled for the 12th, while I took already a day off to stay home. Eventually they brought our couch (hat was purchased in the end of Dec) on 14 th of Feb.

Worst experience ever at a Ashley furniture store. Wife and I Have been buying from them for 20 years. Purchased our last furniture at this store and did not have any problems. This time, the longer we stayed, the price on what we wanted kept going higher. It felt like an episode of The Twilight Zone. No explanation on why the price was going up. So we left and bought our furniture at Lazy Boy. Simple pricing, and fast service.

Very nice sales person, nice selection. Quick delivery.

Had a great experience today for the second time. We worked with Dave and he did a wonderful job listening to what we were looking for and showing us exactly that. Super knowledgeable and not pushy. We also had a great experience with delivery and the quality of the products compare to the higher-end “designer” furniture stores. We will definitely be back!

Very friendly sales person. No pressure to buy which we like! Great experience! Thank you. Glenn and Dawn Miller

Great customer service. Not pushy and help you find what you need not what is on sale.

Jake was awesome

Great service and Jake was awesome and efficient in finding us exactly what we wanted

HORRIBLE!!! Would give no stars at all if possible. The management is the worst I have ever seen from any business. CHEZ? I think his name is, could never give a straight answer. Claimed he would call back multiple different times and he never did. My wife and I went into Ashley Furniture Store on December 16th. Found a decent looking bedroom set for a pretty good price. So we decided to purchase the bedroom set along with a mattress. Was told that we could possibly receive our bedroom set and mattress on the following week. If we didn't get the mattress that week it would take longer(Jan 14th) before they delivered to where we live. We said that would be fine. Our salesman Tommy said he would call us and let us know what the delivery date would be. The following week we received no phone call on delivery. We called Ashely and they said it would be in January. So no problem we knew that might have been the case. Then comes January 14th. Delivery guys show up and don't have the mattress and they had no clue we ordered a mattress. Main delivery guy said he would put in a complaint and someone would call us back with information. Never got a call back. So my wife called the Ashley Store and they said the delivery guys must have forgot to get it in the truck and it was their fault. Our next question was, so when do we get our mattress? We are sleeping on the floor. She told us that she would get back to us with a delivery date to receive the mattress. Guess what...no call back again. So we call Ashley Store again and I talk with Chez. Chez said he would reach out and call me right back with info...guess what. NO CALL BACK. So the following week I call and speak to Chez again and he says that he is embarrassed and he would have UPS deliver it to get it here sooner and that he would call me back with the routing number. Surprise Surprise...no call back. So we think well he said he was sending it UPS so it should be here by next week. On Monday the 20th we called the Ashley Warehouse thinking they should be a little more competent than the Ashley Store in Prescott. We were told it would be delivered by UPS on Monday the 27th of January. So Monday the 27th rolls around and nothing shows up, even after taking the day off work to ensure we were at home for the arrival. Tuesday the 28th we call the Ashley Store in Prescott again and was told the mattress is in California and wouldn't be in Phoenix until the 30th and shipped out the following week. On Monday the 3rd we called the Ashely Warehouse again to get a delivery date. They told us it would ship out on Thursday 6th of February. So again we took a day off of work and waited for the mattress to arrive. Guess what.....no mattress. So we called the Ashley Store in Prescott again and were told that it was shipped from the Warehouse but couldn't provide a tracking number. Here we are again today on February 7th with still no mattress. It has been 7 weeks and we still haven't got our mattress. We would of cancelled and did try but they will not do that over the phone you have to drive all the way to the store for that. Needless to say DO NOT BUY HERE.

Great service, friendly, and helpful. Quality furniture at great prices. Definitely recommend Ashley HomeStore.

Good store representative.

We were greeted immediately upon arrival by Tim. He took us right to the area of interest. We proceeded to try different mattresses. There was no pressure, which was surprising. The transaction went well. He took his time. The computer system seemed to have quite a few quirks, but he got by them.Great experience over all. Thank you, Tim.

We bought a new tempurpedic bed and frame as well as a new mattress for our guest room. We were treated very nicely by the staff at Ashley Furniture, and they also went above and beyond the call of duty to help us get rid off our old mattresses and frames which no one wants anymore.

The sales lady, Joni, was very helpful and we put together a combination of furniture for our living room. We saved a lot of money through the sale that day. Quality furniture, good prices and bought at the store and not online.

Bought a living room set..Chelane was so pleasant and easy to work with. There was no pressure and she was up front about cost and warranty. i am thrilled with the new set...and delivery in less than a week!

Very Easy to deal and work with us. Excellent customer service and satisfaction. Both Sterling Hayden and T.J. were absolutely knowledgable on the pieces we purchased and were a delight to work with. A plus service.

Salesperson Joni was awesome

Nick, my sales man was increadible attentive and helpful with my experience buying over $6,600 worth of furniture today. No pressure, new his products, knew when to leave me alone and let me try on the easy chairs. Then super competent getting the purchase done and delivery set up. Can't say enough about how much I enjoy working with him. The opposite of some of my other furniture shopping experiences. The Prescott, AZ store is beautiful and really fun to shop. Hard to leave, just want to keep browsing. Came in for one mattress, left with two, an easy chair and some side tables, etc. Great selection. Had no idea there were so many types of easy chair recliners out there. Wow. Was hard to pick one over my two favorites. The manager, Chez, was also really helpful when we has some complex issues to look into. Great shopping experience, very reasonable pricing, great quality, and super great service!!

Tim was very helpful and knowledgable about all your products. He was very patient with us going up and down looking for recliners.

very helpful staff. so many choices in furniture. best deals to be offered. salesman give you room to breath to checkout furniture, ,

This place has a very large selection! Really cool store!

We had a pleasant shopping experience at the Prescott store both in November when we purchased bedroom dressers and today when we bought a mattress and two side tables. Our salesman in both instances was Dave Peden and he knew his products and was very helpful with suggestions. Thank you Dave for your assistance.Richard and Joanne Pooler

My entire experience has been terrible. Purchased $1500 of bedroom furniture. Delivery crew get here and half the hardware is missing. They said it must be at the warehouse in Phoenix. I asked why they wouldn’t have checked before they left, the main guy shrugged. It same with no nuts and bolts. He said “I have some parts that might work” and he proceeded to bring in a bag of random screws. I could hear cracking as they were working. He said call the store and they’ll fix it. The store has done nothing in 2 weeks besides refund me $100 and say they’ll order the parts and send a local guy to check it out. Nobody has got back to me. Every time I call the store I sit on hold for 30+ minutes, I’m then always told the manager is gone and the salesguy is busy. I am going in store tomorrow for a complete refund and will NEVER come back.

Ordered a bed from them at the end of December. They delivered it on Sunday, told my roommate that they don’t have the footboard and would call us back by the end of the day to give us an update. First off, shouldn’t they have checked to make sure they had all the right parts before leaving the warehouse? No phone call by the end of the day. Monday I called my sales guy. He told me he would get back to me after he talked to his back office. Still no word, so I texted him 2 hours later. He asked for the name on the account. Two more hours later he finally texts me back telling me to call the office myself the next day because he doesn’t have any info. Cool. Called on Tuesday, the lady put me on hold. Then got back on the line to tell me they had no clue on what happened and no further info. Said she will call me back the next morning to give me an update. Wednesday around 1 I asked my husband to call them and ask what happened. He got the same response. “We still don’t have any information, I will call you back when I find anything else out”.....so today is Friday. I called in this morning and asked to speak to a manager because at this point I’m fed up. The lady on the phone tells me the manager is not available because they are short staffed. Asked if I wanted to leave a message. Started to tell her my situation and she stops me and asks “Oh is this about the Brewsters” I said yes. She looks at the account and says something to the affect of “Yeah we aren’t sure what exactly happened but I did email them” and after a second of looking at my account she goes “Oh they just emailed us back” coincidentally enough right as I was on the phone with her. Told me they had agreed to bring out a whole new bed. I didn’t want a whole new bed. I just needed a footboard. I told her I understand they have other deliveries to make and I get it and it’s fine. But don’t tell me that you will call me by the end of my delivery day to give me an update and it’s been crickets since then. And me and my husband have been sleeping on our mattress on the floor for almost a week now, that’s ridiculous. Not once did anyone apologize for the miscommunication. Just kept saying they have no clue what happened and no update. Probably last time I will do business with them. I was supper excited for this, and it has turned sour real quick.

Horrible place!! Customer service sucks. Bought a bedroom set and went to pick it up the next day with a uhaul in tow and no one was available to help load so they wouldn’t let me take my furniture with me.. I drove 75 miles one way and they expected me to come back the next day! I tried calling and was on hold for over an hour to let them know I was coming and no one ever came on the line! I’m so mad!! And needless to say after wasting gas money and money on renting a uhaul I landed up canceling the deal and getting my money back! Very disappointed!!

Horrible place, won't ever do service here again. Don't have anyone to help load, I rented a uhaul and drove 75 miles one way and they didn't have anyone there to load it so we couldn't take it home today and they wouldn't deliver it either because where I live.. all and all I cancelled my sale.. terrible customer service!!

Staff was friendly and informative. Got many ideas for future purchases for home furniture. Plus the electric recliners are super comfortable - spent about 20 minutes sitting in electric recliners. Really love those fireplaces inside of the entertainment systems as well. This location is probably the best in my opinion because you get a good view of the surrounding scenery. It almost feels like being in a castle full of comfort.

Okay

We drove there which is 70 miles away to get furniture bought almost $7,000 worth of furniture, it was supposed to be delivered on a date in the morning it didn't make the morning bracket so now they're going to send it in the afternoon bracket it started snowing, they called saying that they are 20 minutes away but couldn't make it cuz of the snow. They text 45 minutes before that and said they would be there in an hour. My husband had major knee surgery and we were buying mattresses and when they text and said they were almost here I had given my mattresses away they came and picked them up then when I told him we didn't have no mattresses it was like oh well I paid the down payment with my debit card now I have to drive all the way back to Prescott to get my money back and cancel this order. Run don't go there terrible customer service

Very helpful staff

Tried to return the wet nasty rug they sold us, they treat Hispanics horribly. Lied to by numerous employees and manager.Said they would pick up and replace next week, its been three months. They gang up on me, just rude.Don&'t shop here, it will turn into a nightmare.

Wouldn’t really help us with no money down

My husband and I purchased a Sofa bed. The issue isn&'t with the item but with the delivery. We were contacted and given a delivery time block of 3:00pm to 7:00 pm on 11/7/19. On 11/8/9, I received a call stating our delivery time block had been adjusted to 1:45pm to 5:45pm. Then on 11/7/19, I received a text message that the delivery was 45 minutes away. Ninety minutes later they had yet to show up. I called and was told they were on the way. Upon arrival when driving the delivery truck onto the property, they broke the keypad to our gate. The driver took a picture and said I would here from his boss. Several hours later, no call. I emailed Ashley HomeStore and got a prompt reply that corporate had no responsibility, it was at the behest of the local store to respond. As of today, 11/8/19, I have had no response. I called the store again and after 20 minutes on hold, I spoke to someone. It turns out that I wasn&'t speaking to the store but to general customer service. The update at this point is that the case is in the hands of the home damage department. It would be nice if someone would have called to update us. Customer Service is terrible. No one calls when when we have been told to expect a call. Update 11/12/19: Continue to get the run around. Have yet to be contacted by anybody from Ashley HomeStore. Called today only to be told that the damage to the gate keypad is not the responsibility of Ashley Home Store but the delivery service. According to the representative, the information was sent over to the delivery service on 11/8/19. They are unable to give me the information on the third party delivery service but they would send an email asking for an update. Frankly I don&'t think we will ever get the keypad paid for. Their method of operation seems to be pass the buck and hope the complainant gives up. Will never shop with them again.

Enjoyed our experience at Ashley HomeStore. Joni couldn't have been more helpful. Will be back!

Nice store

There are several reasons I’m not happy with Ashley. First of all the landscaping looks terrible with dead plants in every pot. These make the place look dirty and low class. Second of all, the minute we walked in and were greeted we were told that if we paid cash or debit everything in the store except mattresses was half price. We told the salesman we wanted to walk around but he was like crazy glue and would not leave us alone. He also did not know enough about the recliners and gave us a wrong answer. We finally saw a recliner we liked and it was marked $899. I said, that will be $450, correct and he said NO, that’s a manager special and already marked down. Then I looked around and every sign I saw said “Manager Special”. The salesman could not find one chair with the half price offer. My husband and I left in disgust.

If I could give lower I would. Will never buy from them again. Sales associate did not order all Of the sectional so I had to pay another 150 for the missing piece. Wanted to return the whole Thing but was told I couldn't get back the 100 delivery charge. I asked, so I have to pay for your Screw up. Manager was not helpful. Buyers beware

MUST READ FOR ANYONE THINKING ABOUT BUYING FURNITURE FROM ASHLEY IN PRESCOTT.- My wife and I recently bought a new home and we're doing a complete remodel including new furnishings. We picked the flooring, countertops and paint first. Now it's time for a new couch set in the living room. We actually went to 3 different store before walking in to Ashley, and we were disappointed with the customer service. We were met at Ashley by a salesman named Tommy and he proceeded to take almost an hour showing us every sofa set in the store, the differences and fabric options. We picked the set we wanted and about the same time my wife started feeling sick. She went out to the car to wait and Tommy did the paperwork as fast as possible so we could get home. Fast forward to the delivery and unfortunately the wrong color arrived. We weren't there because we both work, so we weren't able to see the items being delivered. I called the next day and spoke to a few different customer service reps (Maureen is awesome), and they assured me the mix up would be corrected. Here's where it gets tricky. Apparently all the paperwork said the same thing and the set delivered was the set on the paperwork. Somehow or another there was a miscommunication between us and Tommy about which set we actually wanted. This is a human error that is easily explained if you calculate in the fact that we were trying to get out of there quickly. I received a call from the store manager Chez and gave my version of the events. Chez explained that according to every document they had, we received the furniture we ordered. This wasn't the exact response I was hoping for, but understandable under the circumstances he was correct. I was informed that he was going to open a case and talk to all parties involved to reach a conclusion. I was given a call later that night informing me that he had decided to go against what the paperwork said and stand behind their customer service promise. He had spoken to Tommy and they agreed under the circumstances that it was possible a mistake was made and that was enough to exchange the merchandise. This is the very definition of A+ customer service. They had every legal right to deny an exchange based on paperwork that I signed. Instead, they are going to deliver the furniture we wanted and be forced to sell the furniture that was delivered at a heavily discounted price, as it is no longer new by definition. Customer service is in decline these days, but not at Ashley furniture. From the extremely knowledgeable low pressure salesman Tommy, to the super friendly and helpful Ashley behind the back desk, to the store manager Chez, we are thoroughly happy about our experience. It's worth repeating- by every legal standard, they were correct and they still made it right. So here's my advice if you're looking for for quality salesmanship, quality customer service, and a manager who goes to bat for the customer- SPEND YOUR MONEY AT ASHLEY

Go to Ashley&'s & find what you like & are looking for. They will haggle on the price & try to make a sale while you are there. NOW...,,,, head over to Pruitt&'s in PV. They have all the same Ashley furniture for much less!!!! We were quoted a &"rock bottom&" price of $1375 on a piece. $180 delivery charge & only if we bought the extended warranty. Blah blah blah. Went to Pruitts & got the same thing for $999, $68 delivery & optional warranty for $99. Out the door $1265!!! ashley would not price match!! Way to do business Ashley!!! Lol. Zoltar predicts Pruitt&'s willput Ashley out of business!!!Ashley lost us us customers. Karma

I wish you could leave no stars. They don't deserve the one. If you live out of their normal delivery routes; Don't go there to buy anything unless you can go to Phoenix to pick it up yourself. Purchase made 8/30 and we are still waiting for our bedroom set. It was supposed to finally be delivered yesterday and it was taken off the delivery route because they now need a full truck. We were told by the salesperson and sales manager that they delivered to Williams, AZ every Thursday. Now it's not the case. They tell you what you want to hear in order to make a sale. Plain and simple ! They had a problem entering the order for the advertised 97 month zero percent interest. After an hour we told them we would do the normal 72 months. We purchased 10k of furniture and can't seem to get a definitive answer from the general manager Chez, his assistant Ashley, corporate office supervisor Sharon, the warehouse and anyone in between. Customer service lacks service in any way shape or form. We have purchased from Ashley furniture since 1983 in California and Arizona and this has never happened. We will never purchase from them again. I have yet to shop at Penney 's for poor customer service in 1986. It's so sad. I feel bad for the honest people there trying to help you with two hands tied behind their backs. Chelsey you keep trying to make things right.

Unfortunately, we avoided Ashley Home Store when we moved here six months ago due to all the negative reviews posted here. What a HUGE, costly mistake! We went to another local store and paid waaay too much for furniture we ended up hating. Five months later we couldn't stand it anymore and decided to replace the brand new furniture. We figured we had nothing to lose at this point, so we headed to Ashley's. Dave the salesman was great. Not too pushy, but there when we needed him. We found exactly what we wanted at a very reasonable price, bought it, and arranged for delivery all within an hour. We were in the store on Saturday and were pleasantly surprised to learn our new furniture would be delivered the following Thursday. I received a follow up text on Monday confirming the delivery date & time, 9:15 - 1:15. On the morning of the delivery I received a text at 9:15 stating they would be here in 30 minutes. The delivery crew arrived as promised. They very were professional, and brought our furniture up a flight of stairs, assembled it, placed it where we wanted it, and cleaned up & removed all the packing materials. I can't stress enough how positive this entire transaction has been. I would absolutely go back to Ashley for any future furniture needs.

This place is a great store. I highly recommend. Also Crystal is awesome!!!

Buyer beware!! Woof. After spending a grand and waiting a full month, our furniture arrived. I’d say the quality is about on par with Walmart, but that would be unfair to Walmart, since they could probably at least mount the drawers straight and put plastic plugs over holes revealing the exposed cheap ugly particle board. I’m absolutely blown away by how terrible the quality is, and how carelessly it’s put together. Add in a lengthy wait and the expense. Please shop elsewhere!!!! We sure wish we had.

Our first purchase here is our last. After waiting three weeks for the first part of our delivery (a bed and a nightstand) and another week for the second part (a dresser), the quality of the items seems to be incredibly poor (thank god for that showroom low-lighting, huh?). Our entire order is composed of cheap particle board items. There are literally holes where you can SEE the particle board (are there no caps for open holes?!), and the dresser drawers are not even mounted straight across. I might be able to tolerate the fact that I spent a grand on furniture to find its quality is below what I could buy at Walmart, except it took a month to get it. BUYER BEWARE!

We bought a great couch set that was delivered in a timely fashion. We bought a coffee table at the same time, that was delivered to Prescott instead of to where we live. Weeks of calling and it sitting in Prescott. We received it a month later, and it's not even the table we ordered, plus it was damaged. We give up, tired of trying to deal with them so we aren't even trying to return it to get the one we ordered. Lesson learned, we'll never go back.

WORST customer service I've EVER dealt with. The local store themselves are okay, but the company overall is awful. Couch was delivered broken, in multiple places, they refused to come back and get it while they were still in the area, i live 2 hrs away from warehouse. Was told by multiple customer service reps AND local store I'd get a call from a technician to set up an appointment to "look" at couch. One week later NOBODY had called me. I reached out once again (each time you call you are on hold from 5-15 min or more), finally set up an appointment. BIGGEST ISSUE is that, i live out of state, all parties involved were aware of this. Nobody seemed to care to help this get resolved before i left.So i have to fly back just for this appointment costing me more headaches and money. Meanwhile they get their money and I'm stuck with a broken piece of furniture. Would never recommend or go back to this company for anything ever!!!!

Crystal is fabulous! We have purchased several times from her, she always deals with us in a professional and caring manner. If you purchase from Ashley in Prescott please ask for Crystal!

Ashley's in Prescott was great. The customer service was excellent. Our salesman Tommy Hughes and the store manager were the best. We will go back for future needs. If your looking for great customer service Ashley's is the place to go.

Ashleigh the office manager and Crystal RSA were Exceptional!!! Happy, Easy to Work with, Organized and Knowledgeable! If i could, i would give 5 more stars! If you need anything ask for them, they will be thrilled to help you!

The level of service received for such a complicated matter was outstanding! I can't thank Chelsea enough for all her hard work and patience. You're simply the best!

I definitely recommend this place, very professional and helpful stuff. Also manager works with you so much! Best place for furniture!

By far the worst buying process I have ever been involved in. My wife and I went to buy a Sofa we saw online. When we got there we saw the sofa. The sales rep mentioned that this set came with this small chair. We thought it was an amazing deal so we made the purchase for around $1,000. We live about 100 miles away and there are no furniture stores in our town so we rented a Penske truck. We came back to pick up the sofa when the salesman Tommy told us he made a mistake and that the chair was not a part of the set. We were shocked, as we had already paid for everything. I said that’s unacceptable as we had paid for the furniture. The manager came and said , sorry we can’t just give things away for free then but if you want to buy it I can give you 50% off. I’m not paying for something we thought we already paid for. The manager just shrugged said sorry walked off. We were shocked but figured we would cut our losses since we already paid $135 to rent the truck. While moving the sofa (none of the employees helped) I noticed that the leg of the sofa came right off of the sofa. It looks like it came off before and they glued it back on. After that I unloaded everything off the truck and demanded a refund. We are now out the rental cost of the truck because of Ashley Furniture. Some companies just do not understand the importance of lifetime customer value. They may have lost a little bit of money this time but we would have been back. They will now never get our business now because they wanted to save a penny by not telling the truth. .

JJ is an exceptional salesmen. He knows his products and enjoys helping his customers He is a real asset to Ashleys. Lori Offenbacher

Typical

It was very pleasant. Not pressured

JJ from Texas was incredibly helpful knowledgeable informative and a young man of impeccable integrity. We are super happy we stopped by Ashley.

Great staff, service and product. I just went in to look and ended up finding and buying everything I was looking for.

It only took about 30 min to meander thought the store and find a piece that we wanted to purchase. It took 1 hour to pay for it - cash. They could not figure out their computer system. Delivery was scheduled. Day of delivery, it didn&'t show up. We were just cancelled. Went in to talk to them face to face to try to resolve. We ended up buying two extra pieces being that we got a discount for frustration. Next actual delivery, one piece showed up with a hole. Two pieces were completely dirty. Ashley Manager would not allow the pieces to stay. Have to sent them back and wait another week.Overall, crummy serve. It is possible to make a bad situation better.They do not have this art mastered and not a good local business.