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Ashley HomeStore Prescott, AZ 86303

Ashley HomeStore Prescott, AZ


About the store

Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated Ashley HomeStores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley HomeStore showroom today

Recent Reviews
4.1 Star Star Star Star Star
(216 reviews)
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Beautiful furnishings. Nice knowledgable staff

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The office manager was the best!

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This Prescott store has a lot of beautiful items. My sales person was Dave so have him help you. I bought a loveseat and over sized chair. But I saw a lot of other things I want to go back and get.

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Very crowded with merchandise. Prices seem a little higher than Pruitt's

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Was able to verify availability of products and arrange for delivery by phone. People I worked with were extremely helpful. We will look to Ashley for future needs.

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Very nice store to do business with. The salespeople are great. They are there if you need them, leave you alone if that’s what you prefer. I love the Prescott Ashley Furniture store!

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I walked into the store and purchased a bedroom set on May 9th. I was told that it would be delivered in a few weeks; understable, right? I was told that once it was delivered I would have to inspect it well as Ashley has a policy that if anything is wrong with it, it will be taken back and replaced. Not true. I asked for a delivered date at my convenience but they could only schedule it for a Thursday, so I made sure it was for a day my husband would be home. The day the furniture was delivered the guys didn't stick around for my husband to inspect it. When I got home I immediately noticed the missing headboards pieces and screws, gouges, paint issues, cracks, furniture molding not married well, drawers that could not open and shut, not just on one piece but all the pieces had issues. I called within 24 hours and explained everything. I asked them to come pick it up and was told no. I was told that I should have turned it away at delivery. After a few customer service calls they finally send a tech. I told them then I do not know why, these are things that cannot be fixed. "Please just work with us," I was told.The tech shows up (nice kid) no info, knows nothing about what he is to do and was given about an hour to address the issues I stated above. He did his best to fix the paint issues but stated that he would have to order parts and come back. Two weeks later he returns to do the work. However, no parts. The parts he had ordered while at my house were canceled by someone in purchasing or some other department. So he steps outside and calls someone. He informs me that the regional manager of Ashley Furniture will be calling me within a few minutes. He/She never did. So, more calls to customer service. Parts finally arrived and the tech is back for the third time - same tech- I showed him again all of the issues and asked him how he is going to fix the issues? He said he can't. He fixed what he could but not the drawer because there was a defect, and left. Later he calls me from the store and says that the manager is calling corporate to see how my case can be handled but that I am to be reassured it will be taken care of. Three weeks I hear nothing. Mind you, I have called customer service several times, the store several times, been hung up on by a supervisor at corporate, and I wait patiently until I could wait no longer. I called the store again and asked for the manager, this after being transferred from customer service several times. I was told that the manager was in a meeting and that he would call as soon as he was out. 4 hours go by. Finally, I drove to the store, walked by happy little butt in, saw the manager, who nearly dismissed me, and gave him a piece of my mind. What do I get out it? A 125.00 in store purchase only gift certificate, my foot board replaced and my dresser replaced. Not all the pieces, just two. And, I paid over 3000 for the furniture which was half off if I agreed to pay it off within in a year. My friend bought the same furniture at a different store paid much less and when something broke it was replaced without question. Now, here it is August 29th and I am told that the new pieces should arrive on the 17th of September. The funny thing about that is they chose pick up date to remove the damaged furniture three weeks prior to the delivery of the new furniture. Thank you to the fast thinking customer service lady who caught that before calling me. I am sure this isn't over. P.S. If I could post pictures, I would.

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We purchased our furniture 4 to 5 weeks prior to moving into our new home (prior to COVID-19). We were assured that it would be delivered just after our move-in date. We stressed that we would need the furniture at this time since would be disposing of our old furniture. The sales rep told us we could call him night or day if we had any problem. No one called us in confirming the delivery date. We got the run around, but was finally able to talk with someone who told us it was still a month out. We tried to get a hold our sales rep, but he never returned our calls. A year later, our son ripped a chair and coach with his head phones. We didn't worry because we had the protection plan which covered rips. We submitted the claim to GBS Enterprises. They rejected the claim saying it was cracking and peeling. We appealed the decision and was told that they were rips, but were not deep enough. We now have duct tape on our new chair and couches to prevent the rips from getting bigger. Through all this experience, the store would not return our calls even when we attempted to talk with someone in person, we received no response. WARNING: DO NOT DO BUSINESS WITH ASHLEY FURNITURE!

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Ashley furniture is truly not the place you want to do business! GO ELSEWHERE

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I knew what I wanted, I was prepared with a SKU number. Double-checked the measurements, Nickolas verified the sale price and delivery issues, and I was outta there in less than 20 minutes. Was buying an additional piece to add to a bedroom set. No hassle.

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Excellent service was provided. The salesman was personable, polite and very informative. Love this store would suggest shopping there.

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Unable to provide product in a timely fashion. Was over promised and under delivered numerous times. The salesperson was great but that is where the great service ended. Would not recommend.

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Well this would have been the 3rd purchase from Ashley in 6 years. We have a leather sectional from them now that the leather is coming apart. We talked to them and they gave us a discount on a new one. We went ahead and ordered it and a coffee table. The salesperson was great but that is where the "great service" stopped. We were told there was a piece of the new sectional on backorder but they could deliver all the rest in a month or wait 3 weeks more for it all. We opted for waiting because we already had a sofa and table. After 2 1/2 months the final piece came to the store. We scheduled delivery and were then told the coffee table was not there after all. So we opted to just go ahead and get the sofa. So we got rid of the sofa and table. The day of delivery we get a call, suddenly there are now 2 pieces of the sofa missing. Now I ask to speak to the GM, he would have to call back. Waited an hour and got online and ordered a sofa from Costco. We refused the delivery of the pieces and are now seeking a refund of our deposit. Look I realize there are massive delays due to the virus but this is way too much!

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Very disappointed. I was told delivery would be in 2 weeks, but now on my receipt I see they "*estimate to ship in 18 days and arrival 7 - 10 days from date." UNEXPECTED DELAYS MAY OCCUR. (all caps are theirs) I'm tempted to cancel my order.

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High price for what they have. Even items on sale are high priced.

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