Ashley HomeStore Prescott, AZ 86303

Ashley HomeStore Prescott, AZ


Your Local Furniture, Mattress & Decor Store

Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated Ashley HomeStores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley HomeStore showroom today

Customer Reviews
4.0 Star Star Star Star
(320 reviews)
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Glenda was very patient and helpful. We bought patio furniture and we're glad we went to Ashley Home Store in Prescott.

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Buying furniture from Ashley furniture was the most pleasant buying experience for a major purchase my wife and I have done. The sales clerk Tim was professional and knowledgeable, he did not pressure us but served our needs. Because it was a busy weekend there was some confusion on the delivery of our home pieces. The sales manager stepped in and was one of the most friendly managers I have dealt with in a long time. Because of the confusion they gave us free home delivery. We have complete customer satisfaction in the way we are treated and the process of this purchase. This was over and above what I expected. I found the quality of furniture and the price competitive and better than other places we had seen. We highly recommend Prescott Valley Arizona Ashley furniture home store.

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My husband and I moved to Prescott Valley in March. We need new furniture pieces for our new home. We purchased a mattress. We got a call from Ashley that the mattress had come in defective and another one would have to be ordered. Loved that they did not deliver a bad mattress! We also purchased outdoor furniture. We love the quality and we’re happy that we could purchase an extended warranty for a nominal price since the furniture is outside. Recently we purchased a tv stand electric fire place from Chris Francis. Chris was so through and showed us all the options. We wanted white and found one we liked. Unfortunately we would need to assemble it and we were not up for that. Chris offed to come to our house to assemble the furniture. Chris did a wonderful job and was very patient. Above and beyond the call of duty. Thank you Chris.

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Helpful and got what I need

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My wife and I purchased a couple living room sets at the Asley store in Prescott. We didn’t intend to buy as much as we did, but the quality of the furniture was great. Even better was the customer service. Chris Francis walked us through what they had in store and on their website. We found what we wanted and we put the deal together, Chris brought his manager Alma over. She was polite and helpful. One last mention. We live up on a mountain and delivery would have been expensive and challenging. Chris offered to help me set it up on his day off and brought 2 of his sons. We love it and would highly recommend stopping by. Thanks, Bob and Susan Wedin

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"Tommy" greeted us at front door and left us to browse. He magically appeared when we found furniture. Really liked him, knowledgable, friendly, good humor. Would seek him out if we buy more at Ashleys.

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We had a very great experience with Tracy. We are exited to have our new furniture on Monday, 8-23.

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Very happy with our purchase, from the salesperson Tracy to the on-time delivery this morning. We are waiting on the second part if the delivery scheduled for end of September. So, we are very pleased with our purchase.

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Tracy is great to work with. She did an amazing job helping me find all the items I was looking for. My new home is going to look wonderful thanks to her help. Great deals @ Ashley.

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Nice shopping experience. Great customer service. Will shop here again.

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Max was absolutely the perfect salesman! Love the selection!

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Had a problem with a damaged piece of furniture. Rick the manager and Tim the salesperson in the Prescott, AZ store were great in resolving the issue. Ended up buying more stuff!

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I had The BEST Sales GIRL- Joni! She was so well informed about the products in the store - No Hard Sell- Just let me take my time and pick out just what I needed. She made awesome suggestions and got me a SCREAMIN' DEAL! Amazing!

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Great sale

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We bought a TV stand and bought the fireplace insert. The delivery people put it together and would not take the shelving back with them. Now I have to dispose of it. Just and inconvenience.

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The sales associate along with the staff at the front desk were friendly. My wife and I came in to buy a mattress. Our sales associate helped us with our selection to fit our needs. She informed us it would be a 6 to 12 week wait for delivery, and that we would have to pay the full amount now. She saw the frown on our face and said that we could apply for a store card with zero interest and would not have to pay until 30 days after delivery. I proceeded to fill the credit application out and when it came to the amount she informed me to leave it blank. I received an answer from the credit department approved for a amount that was not anough to purchase the mattress. The front desk had to call the credit company to up the amount. When it came time to finalize the order the sales associate gave the wrong amount to the front desk (a 600 hundred dollars mistake) and I had to pay the balance on my credit card along with the sales tax. She said she broke her glasses and had a hard time reading the tablet. The purchase had timed out on her tablet so we had to go back to the front desk to straightened it out. This experience was frustrating and time consuming.

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Never, never, never buy from Ashley furniture. They will continue to push your delivery back for months, they are rude, and dishonest. They simply do not care about customer service. They schedule a delivery and will tell you 1-2 days prior they are rescheduling and continue to this time and time again with total disregard that people take off work to sit home from 8-5 to wait for delivery. THE MOST DISHONEST COMPANY!

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