Ashley HomeStore Prescott, AZ
Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated Ashley HomeStores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley HomeStore showroom today
We purchased a sofa set in March 2020, by June it was falling apart. Took. Ashley's several weeks to send a tech out to look at it....no solution...they sent a total of 4 techs .. its now November, never call you back, several calls to customer service never returned. They do not stand behind their product. They do not care about their customers after the sale. If I could give them a negative rating it would be -5 stars.DO NOT BUY FROM THESE SCAM ARTISTS $3500, DOWN THE DRAIN. SMALL CLAIMS COURT WILL HAVE TO FIX THIS.
Glenda is a excelent customer service
First time in lots of choices.
Our 5 Star rating goes specifically to the store manager, Jacob "JJ" Kendall. We were having difficulty getting our furniture delivered. We went to the store and met with Jacob. He handled the situation in the most professional, honest, caring, and diligent matter. Since meeting with Jacob, the delivery was seamless and the furniture was everything we expected. Jacob deserves to be recognized by Ashley Furniture. His customer service went above and beyond while representing his company in high regard and with loyalty. A true professional! Thank you Jacob!
Our overall experience with Ashley was extremely disappointing to the least! However we were very happy with Sterling our Sales Assistant. Me and my wife purchased our first home in Prescott. We purchased over $4,000 of furniture from Ashley. We had to wait almost two months for our delivery. The first let Down was a broken dresser. They then re sent it and we waited another 3 weeks. Then they shipped out our table broken. They sent us another 2 weeks later and it was broken. Finally they shipped a third table and it was ok. Ashley is good as taking your money but they clearly are not competent to complete the job. What a terrible experience!
We walk-in & nobody greets us. We can hear employees laughing & talking loudly but no where to be seen. We know specifically what we're looking for but it takes a good 10-15 mins before we see a salesman to ask where we can find a specific item. He directs us upstairs & once we're up there we have to approach another salesman (Dave) whom I feel was doing his best to avoid us. I approach him & ask him to help us, he looked at us as though we were speaking a foreign language he couldn't understand. We show him the item & ask how much it is, he looks & states "its about $550 & 50% off so it will be about $275", we tell him great well take it. Again, he looks at us like he didn't understand, we repeat ourselves & tell him we would like to buy it. He goes to place the order & says "the computer is saying half of is $500+" we immediately ask for the manager as we could tell by the interaction we've had thus far with him that he wasn't going to solve the issue on his own. So he gets the "manager" whom we explain what Dave had told us & said we want the item for the $275 we were quoted by Dave. The manager flat out says he can't do it & the best he can do is $400, umm NO thank you you we were quoted $275 & that should be honored. The manager said "we absolutely can't, we wouldn't make any money". Well now we're leaving & you really won't be making any money. The customer service from the minute we walked through the door was terrible & after this experience we will never return & never recommend this store to anyone. Had we read the other reviews left for this store prior to going there I would not have wasted my time. The customer service received proved all those other reviews to be extremely accurate.
Customer service is horrible. Do not shop Ashley stores period. I ordered a bedroom set and a leather ottoman in late July. Their delivery people have no clue. My furniture kept getting rescheduled. I call the Prescott store and was abel to finally get the bedroom set but was missing and still missing the hardware for the dresser mirror. The ottoman is now being rescheduled AGAIN to November. Are they kidding? I will be calling to cancel my order. I will never shop there again. The delivery company people are rude and incompetent.
10/10 would not recommend. They are back ordered to the max! Spent over a month waiting for couches and they messed up our financing. I had to speak with the manager on numerous occasions to finally get my products. Make sure they deliver before you agree to anything because we were charged for delivery and later informed we would need to pick up the couches. It took numerous phone calls to get those charges removed. To add insult to injury on the day we were told they were delivered to the store (after they had called to confirm with me already) i called to let them know i was on my way to get them and was informed they never arrived. So after already having to make special arrangements because they misinformed me on my delivery options initially i had to make arrangements yet again to pick them up a week later after already waiting over a month past the original delivery date. Long story short take your business elsewhere.
Manager was very rude to my wife and I.
Beautiful furnishings. Nice knowledgable staff
The office manager was the best!
This Prescott store has a lot of beautiful items. My sales person was Dave so have him help you. I bought a loveseat and over sized chair. But I saw a lot of other things I want to go back and get.
Very crowded with merchandise. Prices seem a little higher than Pruitt's
Was able to verify availability of products and arrange for delivery by phone. People I worked with were extremely helpful. We will look to Ashley for future needs.
Very nice store to do business with. The salespeople are great. They are there if you need them, leave you alone if that’s what you prefer. I love the Prescott Ashley Furniture store!