Ashley HomeStore Prescott, AZ
Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated Ashley HomeStores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley HomeStore showroom today
They made it very easy to order my sofa sleeper and matching ottoman for our new home in Prescott Valley. Nick is very courteous and knowledgeable about his job. He volunteered the best available offer, which saved us hundreds of dollars. Thanks Nick! The information provided made the confirmation, payment and delivery schedule clear and essay. We can’t wait to move and take delivery.
we ordered new living room furniture. From start to finish everyone was courteous and helpful. We opted for delivery, and they came and put it all together and tested it. Best buying experience ever.
I bought a sofa and a coffee table on 5/6/20 and Nick was VERY polite, professional, patient, and best of all he didn't follow us around the store and allowed me to shop without any bother. I would reccomend him to anybody.
Ordered a cocktail table. Delivered but had 2 small gouges/divots on top surface. We rejected it. We were told we could bring it into the house and a technician could be scheduled to evaluate. Why would we want a technician to evaluate. We could see damage on the surface. That was our evaluation. And we paid for a cocktail table that is not damaged or needing repair. Quite honestly, I think any repair would show as a mar. Why can’t we expect quality and not deal with a hassle. It put the delivery men in an awkward situation with an unhappy customer but pretty sure it wasn’t their fault. So we are expecting a second delivery later this week. Well Friday 13th, the second delivery and rejected a second cocktail table. This one looked like it had been touched up/repaired but had additional problems. We came back into the house and decided what we already have is better than what Ashley offers. We are asking for a full refund and that went well.
Loved shopping at Ashley HomeStore in Prescott, AZ. Jonie is the BEST! What a deal. Thank you to the Manager and Owner. You made a local teacher/single mom so grateful for the discounted purchase made today! Pretty much got everything I needed to furnish our new home.
I placed an order for an entire house full of furniture. They Prescott store had a month to fulfill my order. The manager, Chez, at the Prescott store did not key in my order until 10 days after I ordered it. I had to postpone my delivery date and my move in date. I called Chez several times and he simply would not return my call. When I finally did speak with him, we were able to make some edits, but several of the pieces were on back order (due to the delayed entry). I asked to swap out the pieces, and Chez said that I had to come into the store to make the payment which is 2 hours away from where I live. I purchased my entire house full of furniture from a location close to my house and did not have to go to the Prescott store for payment. I told him this and he said he would research and call me back. He did not call me back. When I called him back a week later he said that he never said he would call me back and my nightstands never got ordered. I cancelled all my back ordered products. I have never had such bad customer service. The location that I dealt with in Henderson was a completely different experience. The sales associate I dealt with helped me with all of my buying choices and had excellent follow up.
Our experience was great, wonderful salesperson Nick Campbell was very helpful with our purchase.
Worked with Tony when ordering end tables. He was great and very personable. I have went to a very high end and expensive competitor and they did not compare to the amazing customer service we have received from Ashley Furniture. This store has earned all our future furniture needs.
What a great experience shopping with Chelane, such a great associate and so knowledgeable
Sam was courteous, professional and knowledgeable. His listening skills were amazing which made for a successful and efficient experience. Ashley HomeStore is lucky to have him! Rosemarie & Rad
Amazing and courtiers staff. Will be shopping here again.
This store is a joke and a waste of money! We spent money 500 dollars on a bed for our son and supposedly they couldn’t help load it and then they didn’t have instructions on how to put it back together just pretty much said here ya go and bye. we definitely won’t be back to buy anything from them!!
Prices to expensive for delivery and installation fee way more then Pruitts in Prescott valley will not be returning to this store anytime soon. customer service not good either didnt awnser any questions we had took for ever to find anyone to help disapointed they need to be trained in that area.
Friendly, not pushy, good sales, reasonable prices. Prescott store.
Nice furniture and friendly stuff, BUT very over-priced! They dromised deliver within 3, max 4 weeks, eventually delivered in 6 weeks. We had to call them several times. Eventually, they scheduled the delivery for Feb 12th, they sent sms which I confirmed. The day before the delivery they called to schedule the delivery again and said they have no delivery scheduled for the 12th, while I took already a day off to stay home. Eventually they brought our couch (hat was purchased in the end of Dec) on 14 th of Feb.