Ashley HomeStore Prescott, AZ

Ashley HomeStore Prescott, AZ


About the store

Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated Ashley HomeStores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley HomeStore showroom today

Recent Reviews
3.9 Star Star Star Star
(106 reviews)
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This place has a very large selection! Really cool store!

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My entire experience has been terrible. Purchased $1500 of bedroom furniture. Delivery crew get here and half the hardware is missing. They said it must be at the warehouse in Phoenix. I asked why they wouldn’t have checked before they left, the main guy shrugged. It same with no nuts and bolts. He said “I have some parts that might work” and he proceeded to bring in a bag of random screws. I could hear cracking as they were working. He said call the store and they’ll fix it. The store has done nothing in 2 weeks besides refund me $100 and say they’ll order the parts and send a local guy to check it out. Nobody has got back to me. Every time I call the store I sit on hold for 30+ minutes, I’m then always told the manager is gone and the salesguy is busy. I am going in store tomorrow for a complete refund and will NEVER come back.

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Ordered a bed from them at the end of December. They delivered it on Sunday, told my roommate that they don’t have the footboard and would call us back by the end of the day to give us an update. First off, shouldn’t they have checked to make sure they had all the right parts before leaving the warehouse? No phone call by the end of the day. Monday I called my sales guy. He told me he would get back to me after he talked to his back office. Still no word, so I texted him 2 hours later. He asked for the name on the account. Two more hours later he finally texts me back telling me to call the office myself the next day because he doesn’t have any info. Cool. Called on Tuesday, the lady put me on hold. Then got back on the line to tell me they had no clue on what happened and no further info. Said she will call me back the next morning to give me an update. Wednesday around 1 I asked my husband to call them and ask what happened. He got the same response. “We still don’t have any information, I will call you back when I find anything else out”.....so today is Friday. I called in this morning and asked to speak to a manager because at this point I’m fed up. The lady on the phone tells me the manager is not available because they are short staffed. Asked if I wanted to leave a message. Started to tell her my situation and she stops me and asks “Oh is this about the Brewsters” I said yes. She looks at the account and says something to the affect of “Yeah we aren’t sure what exactly happened but I did email them” and after a second of looking at my account she goes “Oh they just emailed us back” coincidentally enough right as I was on the phone with her. Told me they had agreed to bring out a whole new bed. I didn’t want a whole new bed. I just needed a footboard. I told her I understand they have other deliveries to make and I get it and it’s fine. But don’t tell me that you will call me by the end of my delivery day to give me an update and it’s been crickets since then. And me and my husband have been sleeping on our mattress on the floor for almost a week now, that’s ridiculous. Not once did anyone apologize for the miscommunication. Just kept saying they have no clue what happened and no update. Probably last time I will do business with them. I was supper excited for this, and it has turned sour real quick.

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Horrible place!! Customer service sucks. Bought a bedroom set and went to pick it up the next day with a uhaul in tow and no one was available to help load so they wouldn’t let me take my furniture with me.. I drove 75 miles one way and they expected me to come back the next day! I tried calling and was on hold for over an hour to let them know I was coming and no one ever came on the line! I’m so mad!! And needless to say after wasting gas money and money on renting a uhaul I landed up canceling the deal and getting my money back! Very disappointed!!

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Great service and great prices

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Staff was friendly and informative. Got many ideas for future purchases for home furniture. Plus the electric recliners are super comfortable - spent about 20 minutes sitting in electric recliners. Really love those fireplaces inside of the entertainment systems as well. This location is probably the best in my opinion because you get a good view of the surrounding scenery. It almost feels like being in a castle full of comfort.

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Okay

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Very helpful staff

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Wouldn’t really help us with no money down

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Nice store

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There are several reasons I’m not happy with Ashley. First of all the landscaping looks terrible with dead plants in every pot. These make the place look dirty and low class. Second of all, the minute we walked in and were greeted we were told that if we paid cash or debit everything in the store except mattresses was half price. We told the salesman we wanted to walk around but he was like crazy glue and would not leave us alone. He also did not know enough about the recliners and gave us a wrong answer. We finally saw a recliner we liked and it was marked $899. I said, that will be $450, correct and he said NO, that’s a manager special and already marked down. Then I looked around and every sign I saw said “Manager Special”. The salesman could not find one chair with the half price offer. My husband and I left in disgust.

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