Ashley Store Tempe, AZ

Terrible . Not arriving on time I had to cancel my order . This is horrible customer service period

Great store and service...Michael was especially helpful , no pressure and a swered all question.

Ashley was great to deal with. They kept me informed before and after the delivery. The delivery personnel were very friendly and efficient.

Sales people hovering at front door ready to pounce the minute you walk in. They don't seem to realize that you don't need someone following you around the store like a shadow. Not impressed.

Did not love the time here. The salesperson “showed” me around the store. He didn’t make me feel I had the option to simply check myself. He was a bit passive aggressive -in a sales kind of way- when I didn’t see what I was looking for. Although I like some of the items they have, I won’t be buying here. I’d rather buy online so I don’t have to go back to that store 😂

This is the first sofa I ever purchased, and also my first purchase with Ashley. It is not only designed poorly, it is assembled poorly with the worst possible materials. Bad quality assurance too, because it was clear from the screws on this bracket that something was wrong. This does not even deserve one star. I will never EVER buy from ashley again, and I will tell every person I ever meet to avoid their garbage furniture. I would have been better off buying one of those inflatable sofas 😠

Quality furniture my mom loves it Phong helped us and was great

Roushan was the best! I came in for an exact couch & he was able to get me that exact couch & an amazing deal with it. I left very happy & truly relieved we had an expert.

They’re a little weird here. The Asian sales man kept following me and my family around, even after telling him we didn’t need assistance. We are a POC and he just kept following us and stopping everywhere we stopped. This is not good customer service. This is why ppl don’t go to shop anymore and do everything online.

The rep and manager were great while selling us but now they delivered an adjustable mattress base that's faulty. I was told they have alot of these bases at their warehouse but now all of a sudden I can't get a replacement until the 27th! Very inconvenient considering we went through alot of hoops to make sure we bought our mattress and base asap. Very disappointing. Feels like all they care about is making a sale

So disappointed. Was told my furniture would be delivered Thursday January 8 not only they were not delivered but I was not notified until I called them and was informed that they wouldn’t be delivered until the 20th without notice of why such bad customer service

I called to confirm my delivery today and was told it has been pushed to next week. No one called me. Not the store or salesperson. Very frustrating as I made special arrangements for delivery today. I modified my entire work day as well as my dad's so someone would be here in the morning and afternoon.

Phong took care of us and answered all our questions and concerns. Great place to buy furniture.

Do NOT shop with this Ashley furniture store. We bought out sectional just an FEW months ago and the leg is damaged. Bought an extra warranty for what??? when we’ve reached out multiple times with NO RESPONSE. (Look at our FB post to see how shitty their customer service is). I do not recommend them or buying their warranty. I’ll make sure to let everyone know and to leave a bad review. Worst locations and workers

Great customer service with the help of Michael Garcia. Thank You!

Vic was great, gave us time to think and let us weigh our options

Our Sales rep Raschan was extremely helpful and very knowledgeable. Couldn't have asked for a better experience.

I moved across the country and needed lots of furniture to help make a new house feel like a home. After looking unsuccessfully for for over a week to find affordable furniture I really liked, I walked into Ashley Furniture and met Phong! He was friendly and very easy to talk to about the furniture needs for my family. He showed us several options and gave us time to think about our favorite pieces. Phong checked in on us, answered our questions and even helped us select perfect rugs to complement our new furniture!!! I am SO excited for our new furniture to arrive!!!

Honored their price from a previous sale; friendly managers

We had a very positive experience while shopping at the Tempe Ashley store this week. We were looking for a specific item and Anthony was very helpful in showing us what was available, prices, details, etc. We are pleased with our purchase and with the quality we find in Ashley furniture.

Ozzy and Aubrey (may be Audrey) and their manager were great to work with!

I don’t even want to rate them badly because the experience in the store was nice or decent. However I ordered a mattress that was supposed to come on 27 December and now it’s getting pushed back for delivery until the new year, which is very frustrating. I understand that it is the end of the year so I’m not wanting to majorly complain, but it is very annoying to continuously have items delayed when we expected it sooner, especially a mattress, which was very expensive.😭

The store has many options, and often good sales. The problem is the wait to have them delivered. I have bought mattresses, a tbale and a bedroom in the past years. It wasn't a lot of wait back then. However, I recently purchased a chair, and ended up canceling as well as giving up on purchasing a rug after I was told, that the wait to have it delivered at my home or their warehouse would be about 4-6 weeks! Bottom line I guess you need to be ready to wait a long time to get something. You really want to take home as soon as you see it. Sales people are friendly and not very pushy which I appreciate.

The assistance I received was very helpful and given options and considerate to my price range.

Well informed and devoted sales staff. They hooked me up with the right couch.. They were friendly, efficient, transparent, and professional. I will certainly use their services again.

Update 1/1/26 below Garbage outdoor furniture. Wicker literally fell apart after 15 months in Arizona with limited residential use and isn’t covered under their extended warranty that we paid extra for. Update 1/1/26: After multiple emails back and forth with their support that followed up with me after I posted this review asking for photos, videos, purchase dates, etc. etc. they come back with.... Sorry, your furniture is out of it's manufacturers warranty. No shit! It was still under warranty I would have gone through the warranty process. The fact is simple, I bought outdoor furniture, legit keep it under a custom cover during the summer (hottest time of the year with the most sun) and it is legit falling apart. The wicker became brittle after 18 months and continues to crack and just fall off. The couch is missing the full back on 60% of it.

Roushan was very polite, knowledgeable, and helpful in helping me find the recliner that checked all my boxes! My recliner search has a happy ending!

This store sucks. So many sales rep, so unhelpful.

Horrible service.! Multiple customer service staff and their manager falsifying , paperwork and signatures and also pricing after the fact. No accountability, i usually go to the one in avondale , as I have been for years with very professional service. The only reason why I came to this location was because it is down the street from my job. Big mistake!!

First, I would like to say that we had a great experience finding the couch set that we had hoped for. The price and service was great. And then the team said its all in stock! We were excited to know that it would be delivered the next week! Then, we got a call/text from Ashley the next day. The text said that it wouldn't be delivered until about 2 weeks out. Also, that one of the pieces wouldn't be delivered until 3-4 weeks out. But we will recieve 3 pieces on the 9th and the fourth on the 17th. Well, the 9th arrives and our delivery comes but we only have 2 pieces delivered. And 1 of the pieces has slight damaged to it with some type of grease smudge on it. To the point; their word in the store about it all being in stock was flawed. Because of that, we have to wait for three delivery process to recieve of set. By the way, we gave our furniture away based on the first delivery date. The summary, I'm writting this on the 9th. So were waiting still on the next to deliveries. Had they communicated the truth, in the beginning about it Not being in stock, that would of been accepted and tolerable. But being misled, multiple deliveries and product was smudge....NOT ACCEPTABLE. Thanx to the representative who I vented to about the ordeal. At least she helped ease the burden a bit with what power she had at the time as she was understanding, patient and resourceful. I have supported Ashley in the past and will continue. We like their products. And this may have just been one of those experiences. But as a consumer, I did my part. I was just asking for it to be reciprocated and it was not. It was frustrating and disappointing going without furniture for at least 3 weeks. My suggestion to Ashley, emplore your service reps to have "Good and truthful communication as it exudes transparency." Don't rush the sale with misleading tactics. It affected your name, the delivery driver and the representative all just trying to do their job.

Excellent customer service delivery was well on time and professional. Thank you, Ashley. ET

Vic was great! Very kind, patient, and helpful with perfect of selection of furniture for our home.

Autumn is customer service is absolutely amazing. I have had come to store and spoke with her three different times and she is always extremely friendly and glad to help. She remembers your name which is very impressive. Alex in sales was a great salesman and would recommend him.

Yolanda was so helpful and patient. I would definitely ask for her when you go in!!

VIC Employee was so King and helpfull to me

I could have ordered it from home. I thought I would get a better deal if I came to the store. I was wrong. Everyone was professional, great customer service. Love Ashley Furniture, I buy all my furniture from there.

James at Ashley greeted us and offered assistance when we needed. We were in a hurry so had to follow up with him. He was very timely, attentive and his partners assisted us having a great experience! We will definitely be back to do business with James and this Ashly location. Thanks for making it easy!

Very easy experience! Our salesman Phong was amazing, and helped us pick out a beautiful bed frame & mattress.

The only reason why I gave it three stars was that I was looking for much smaller furniture and definitely not 1980s furniture. But for those with very large families and very large houses it’s probably the perfect store.

The moment we walked in the door, we were greeted by Vic. He introduced the layout of the store then left us alone in peace to browse around the store . He wasn’t pushy. On the contrary, he was friendly and attentive. We ended up buying a king size bed. It was a pleasant experience.

Michael was very helpful and patient with us to make our decision on which bedroom grouped we wanted.

Michael was absolutely an excellent salesman. Not pushy, extremely knowledgeable about every product we inquired about. An excellent purchasing experience.

They didn’t have one item in stock, salesperson said I can get you a good deal/ discount on a different one. Picked one out. And he rung up retail price. Not worth the energy arguing with liars

The salesman I worked with at the Ashley store was very helpful and knowledgeable and made the process very easy. I will not comment on the pickup at the warehouse. I’ll Just say it didn’t go as well as the in store.

Our service representative did an excellent job understand our situation and provided the support needed to make our decision about the purchase. Her name was Yolie. Thank you.

Perfect service!!

Great surroundings no pressure to purchase. Very helpful personnel. Roushan our sales person was very helpful! Highly recommend him and Ashley furniture. No hidden costs everything up front.

The representative was very helpful!! I will only ask for her when I come in, I’m sure everyone else is good, but she was very pleasant from the start

I needed to say I love my new furniture! The most important part of my shopping experience here was meeting the greatest person - Quite frankly, I’m not so fond of salesmen- BUT…Joseph Obrien at the Casa Grande Outlet store was #1 for me. Patience is not one of my virtues-but HIS IS.! He took sooo much time to get me exactly what I wanted. Over and beyond-coming in on days off to cater to my questions and needs. Communications were always open and available. I recommend you see Joseph for all your needs.

The best customer service team ever! They even stayed late to accommodate us!

I ordered from Ashley home services and was told my products would take 5-7 days to arrive at my home. Three months later only one item was delivered (a blanket) and it was dirty like it set on a shelf somewhere unprotected. The second product we waited three months to find out they would not give us a refund nor did they know when it would come in because it was back ordered. I had to call to find all of this out they did not call me. Lastly I had a lot of money tied up with them for months just to find out that I wasn’t getting my product soon so I asked them to give me the floor model. They did and it was at full price. Poor customer service all around. The customer service was horrible and the product was subpar.

I worked with the salesperson, James, who was extremely helpful. He answered questions and described the white glove delivery service. When I looked at other furniture stores, I found that Ashley’s bookshelves were the most reasonably priced for the quality even with the added cost of the delivery. The store communication regarding delivery was excellent. On the day of delivery, Ricardo came ahead of schedule and made sure I was happy with where he placed the shelves.

We were kept informed regarding delivery date and time. Delivery people were courteous and efficient. Pieces were assembled & put where we wanted. Area left clean & all packing material removed. Everything works as expected.

Selection was good. Salesperson was very helpful.

Great service!

Great store friendly knowledgeable staff. Delivery was great friendly staff

I was kept up to date on the delivery, the giys were prompt and careful in my home

Nolan was great to work with. Gave us space to check things out and very helpful when we were ready with questions. Very good experience an will shop with him again.

I have called over 10 times all different times, over 3 days and no one ever answers. There should be a way to find out if an item is on display without driving all the way out there. Customer service chat couldn't even find this out.

My husband and I spent $4,800 on a new king bed foundation and mattress from Ashley Furniture on October 5, with delivery scheduled for October 8. I was so excited for this upgrade, we rearranged our room, sold our queen bed, and I took the day off work to be ready. On October 7, I received a text asking if I was ready to schedule delivery, which confused me since we already had a delivery date. After replying, I learned that only the mattress was scheduled to arrive, not the foundation we purchased with it. I called the store three times with no answer and was eventually transferred to customer service, where a representative named Michelle listened, called the warehouse, and confirmed that everything would be added to my delivery. She even provided a ticket number for confirmation. Then, on October 8 at 10:40am, less than two hours before my scheduled delivery, I got another text saying I still needed to schedule delivery for the remaining items. I had already taken the day off work and now had to take off again for the new date. Between October 7–8, I spent over two hours on the phone, made five unanswered calls to the store, and two more to customer service, only to learn that Michelle never actually reached the warehouse. This experience has been incredibly frustrating, time consuming, and disappointing for such a large purchase and any real communication has been an absolute nightmare. All I wanted was for our order to be handled with honesty and follow through. After being a loyal customer at this location since 2018, this experience has completely changed my mind. I don’t think I’ll ever purchase from Ashley again. Thanks for the 10% off, it didn’t come close to making this right.

Had an awesome experience picking out a couch here! Roushan was super helpful, patient, and really knew his stuff. Can’t wait for the delivery, already know it’s gonna look perfect in my space. Thanks again, Roushan!

It’s expensive. But we looked for a new sofa and loveseat over about 10 different retailers in the area. Only Copenhagen had better designs and better products but at three times the price. Staff at this particular, Ashli is really great delivery was on time friendly If we can afford it, we’ll buy more furniture in Ashley

Ordered a dining table and a couch chair, both which arrived like this. It took forever to get a hold of someone to help and now the store will not even answer calls or emails for follow up.

Beware! Ashley Furniture will talk you into buying their "5-year worry-free protection plan" and then when it comes down to using that protection plan they won't assist you. The GBS protection plan they offer DOES NOT COVER ANYTHING. They will keep you on the phone for over 2 hours asking you pointless questions only to turn around and tell you that your issue is not covered. And that was after spending an hour on the phone with Ashley Furniture customer service prior to having them send me to call a whole different number for GPS protection plan warranty claims. It's just a whole mess. And it's very sad that the customer service for both companies are just trash. And they don't help you. So if you do purchase furniture from Ashley just know that it's not going to last, and the protection plan is a few hundred extra which they get for bonus for selling you the faulty plan. Just fraudulent all together. I do not recommend.

Yolanda is such a pleasure! So helpful and professional. Thank you, Yolanda! 💖

One of the worst experiences I’ve ever had. The associate that helped me (Anthony) told me that the couch would be delivered across 2 deliveries (that he would have to manually set up). The first comes as planned, but then the second set never does (because he never set it up). Had I not reached out to him directly he would have never noticed. The only way I could get help was by texting his cell phone (the store phone# takes you directly to customer service, who then says they aren’t able to connect your call to the store) which he only answered when he felt like it. The only service I can get is by texting an 18 year old who takes days to respond and addresses me as “boss” and “brother”? I normally don’t really care but is there NO standard of professionalism for this store? Don’t go here if you’re looking for a good experience. And if you do, definitely steer clear of any associate named Anthony.

Worst experience ever I have always used Ashley’s furniture for all my furniture throughout the years and this time I will never use them again after this. I went in there with my wife should’ve been a 30 minute in and out just getting a kitchen table 2 bed beds for my kids and the small buffet table. I was in there two hours because nobody can figure out Their job granted they just switched to a new system, but at least have one person in the store that actually knows what they’re doing huddled around six people. Do you know what to do? Do you know what to do? Nope, deliveries are staggered beds for my kids rescheduled for the third the best That they want to do For compensation is a $75 gift card. I’ve already thrown my kids old beds away expecting the beds to be here on the first delivery date. I will never use Ashley’s furniture again

👌

I have had negative experiences with Ashley Furniture in the past, but I decided to give them another chance years later. Ordered a sofa as part of their Labor Day promotion. I received an e-mail the next day stating that the order was canceled and when calling customer service to learn why, I was told that they cannot look up orders until a longer period after they are placed has past. I've given up with them; ended up ordering the very same sofa from JC Penney and actually saved money.

Friendly staff. Roushan did a great job helping me out. Awesome service all around

Walked in and was greeted by Nolan, he gave us some info on how to shop and then let us browse. Didn’t hover over us like most sales people would. Manager Courtney checked in on us mid interaction. Again amazing service. Won’t shop anywhere else.

Jarred was great and patient. Gave us several options

I worked with the sales representative Jarred and his manager.. I received the BEST CUSTOMER SERVICE EVER!

I had a great, first visit to Ashley Store. I was searching for a mattress and bedroom set. My associate Alex answered all my questions and options. Thank you and Great job. 👍😃

Our salesman was Very informative and helpful.

Fiona is the best!! 10/10 recommend!

Our salesman Anthony was amazing!! His customer care and attention to detail was much appreciated!!

Autumn was an excellent and professional salesperson. I was able to get a great deal on my purchase.

Was told if I ordered this last mattress (that will be discontinued) today I’d get it delivered no later than 4 business days. Called after the 4th day was told it’s on back order and will have to wait at least 3 more weeks or I can pick it up at the warehouse today. Drove to the warehouse just to be told I can’t pick up the mattress because it’s scheduled for delivery only. Spoke to someone on the phone who constantly lied about the mattress that was directly in front of me in the warehouse. Saying it’s out for delivery and will get there in 10 days. Eventually picked up the mattress after I said I didn’t want it anymore. This was my first time ordering from Ashley’s and will be my last, felt like a bait and switch with no upside.

Fast and easy service! No hassle at all and very helpful!

Michael G. was extremely helpful and made the shopping experience much better than the other Ashley stores we looked at highly recommend

Quick and easy, worked with Vic and since I knew exactly what I wanted, I was in and out in under 30 minutes. Vic made me aware of all discounts and deals that would impact my purchase. I was very pleased.

Alex was personable, knowledgeable, informative. Quality of product for price good.

Arrived at 8:54pm, all doors were closed and locked with no store associates anywhere in site. My intention was to confirm that the store still had a specific leather sectional in stock and if so, make a purchase. I recognize that the store was closing at 9pm, however some people work late and often their only opportunity to drop by a local business is shortly before they close relying upon the accuracy of an organizations advertised hours of operation. I would’ve been more than happy to briefly speak with someone and coordinate a call to finalize the order the following day. The store had to have been closed for several minutes prior to my arrival. As a result of my time being wasted, I’m taking my business elsewhere.

Terrible service. Told us that purchase was available for pick up at warehouse. Rent UHaul (their delivery fee is insane), drive to warehouse - staff there tell us product won’t be available for 3 weeks. Wasted money on UHaul. Now I have to drive 4hrs back to Phoenix in 3 weeks to help daughter pick up table we wouldn’t have bought if we’d known it wasn’t available.

On 7/5 we purchased a Trulani King size bed with an adjustable power base. Crew delivered on 7/19 but were unable to finish set up because the adjustable base didn’t fit in the bed frame. Called customer service and were told to reject bed rails and footboard so the correct ones could be delivered. Spent hours on the phone with customer service afterwards and were told we needed a smaller adjustable base. Re-delivery on 7/26 by Fabian and his co-worker. The new adjustable base didn’t fit either. Cynthia from customer service had no answer for anything except reject the delivery and talk to our sales person Phong Nguyen. Throughout the endless customer service call Fabian was still trying to come up with an idea to fix the problem and HE DID! Overall a very frustrating experience. First purchase from Ashley Furniture and definitely the last! 2 ⭐️⭐️ for Phong. He was friendly but incompetent to sell us the correct base with our bed. 2 ⭐️⭐️ for Cynthia, at least she called back but otherwise useless. 5 ⭐️⭐️⭐️⭐️⭐️ for the delivery crews, especially Fabian. Hardworking, friendly, polite, and a problem solver! Give that man a raise!

I am not sure why zero stars isn't an option. Upon entering the store two employees standing at the door no greeting. Walked passed 5 employees just standing at the desk talking. So we walked passed a total of 7 employees no greeting, no can I help you. I had several items I came in to purchase. Upon leaving now you want to help me. No we will pass. Customer service is key you missed out on a commission because you may have assumed we were not going to purchase anything. You must do better I will never return. I will patronize some place else that takes pride in customer service.

Sales person was helpful and great. No high pressure but answered all questions and included details on the couch. I purchased the couch! Can t wait to get it.

We had a great experience shopping at Ashley’s Home Furniture in Tempe! Anthony was incredibly helpful from start to finish—he answered all of our questions and really went above and beyond to make sure we were taken care of. He even helped us add a few more items to our order and coordinated everything so it could all be delivered together. Excellent customer service and a smooth experience overall. Highly recommend working with Anthony!

Excellent furniture and customer service. Have been buying furniture from there for years and never a disappointment.

Nolan was great! Super fast and easy to work with. Delivered in two days!

Nolan was great from the time.we.walked in until we left.an hour or so later

Alex did a great job. Very professional. Nice person to work with. Good with slow old people. Haha.

Nolan was so great. He helped my son and I find a perfect couch and dresser he needed for his new apartment. Nolan took the time to find what we needed, within his price range and was not pushy at all. I would highly recommend him to anyone in the future.

I met with a sales rep he said he would give 15 % off of coffee tables on top of the 10% sale. After he provided receipt he did not offer the additional 15%. And when I questioned him he said it was for a different table. My daughter was with me and heard him say it for the tables I purchased. When dealing with them make sure you calculate price with the discounts they say prior to them ringing you up. They will lie to you to get you to purchase items. I don’t recommend them at all say clear away. I will not use them again.

Great customer care and help through the entire buying process. Roushan was a great help!

Great and efficient customer service from a knowledgeable salesperson who helped us find the dining table we were looking for!

Michael was extremely helpful, knowledgeable and curteous.

Happy with their selection, and furniture we have purchased is quality and we have been pleased.

Amazing service, super clean store. Fiona helped us find our favorite couch and made the whole process really easy.

Great experience. Knowledgeable staff. Would match any offer elsewhere and worked with me to ensure I was satisfied. Autumn was great to work with!

My shopping experience buying bedroom furniture and a mattress was exceptional. Nolan was so positive and professional throughout the experience. He’s extremely knowledgeable about mattresses and helped me find the perfect comfort. I can’t wait to sleep my newly purchased mattress and receive the new bedroom furniture.

Jarred, our sales representative was so efficient and was easy to communicate and made our purchases a pleasant experience in Tempe AZ! Thank you Jarred!

Love my new couch

My husband and I had a great experience at Ashley furniture Tempe, thanks to Roushan! From the moment we walked in, he was kind, knowledgeable, and very patient. He took his time to answer All of our questions, helped us narrow down the perfect couch for our new home. He even made sure that we got the best discount available. You can tell that he truly cares about helping his customers make the right choice. If you are shopping at Ashley, definitely ask for a Rohan, you’ll be in great hands.

Great

Michael was so helpful and made the whole buying process a pleasure.

Wide range of furnishings at good prices in a low-pressure environment

Store was good...but have NOT received my tables🤨

I’ve been to other Ashley furniture stores and can confidently say we’ve never received the kind of customer service we got at the Tempe location. Michael G was our sales associate and he was beyond helpful! I normally dread furniture shopping but he made it an enjoyable experience, and I really appreciate that he wasn’t following us around the whole time too. He’s great at reading people. Thank you!

Nolan was great in helping us find our furniture! He was helpful and attentive but did not hover and was patient and gave us time to decide what sectional was best.

I ordered the Nuu Garden Outdoor Bar Table with 2 Textilene Bar Stools online. The chairs arrived on 6/12 and the table arrived on 6/14. Everything arrived on time. I started assemble on Monday the 6/16. The chairs went together no problem, the table on the other hand.... I can't even assemble it because they shipped me an incomplete unit. The table is missing the owners manual, all screws to assemble the table, and out of all things missing is the temper glass. After spending over an hour with phone explaining my issue and now 2 days later I still have no solation to my online purchase problem. The person I spoke with requested pictures the first day, then today they asked for more pictures and to describe my problem, again! What was the point of the over hour long conversation yesterday? This is a minor issue IMO that can easily be resolved but because Ashley Furniture doesn't want to help I'm stuck with metal scrap at this point. All I am asking for is to mail me the missing parts or send me a return label for this incomplete box and ship me another unit. The other option is to let me return this "JUNK" without a bunch of hassle. If I ordered this item on your company website why can I not simply return it to a store?

Ashley Tempe has great customer service and a good selection of furniture. Phong assisted me in finding the best fitting items for my home. When I was ready to purchase, he made the process easy and set up delivery within a few days. And if he was not available his co-worker Vic assisted me. I would recommend Ashley for any furniture needs. Our lounge recliner and sectional sofa look great!

I had an amazing experience here!! Roushan was awesome to work with and made the whole buying process easy and stress free. My fiancee and I found the PERFECT couch! Thank you Ashley Furniture and thank you Roushan!!

Roushan was so helpful! He went above & beyond helping us with our couch for our first home.

Absolute nightmare, really the worst furniture experience I have ever had. I bought a sectional and it was supposed to be delivered June 14. I waited all day Saturday and it never came. I made my own arrangements and paid for a third party to deliver my couch, but the salesman had not switched it in their computers after I informed him, and the warehouse would not release the furniture. To make matters worse, the warehouse said they had fulfilled another order using pieces from my sectional, and one piece was now on back order. I cannot get anyone at the store to pick up to phone to even give me a refund. I’m left with no couch, a ruined Saturday, and now paying movers to move nothing. Long time Ashley customer that you lost today!

Absolutely first class. Very helpful guys and quality products. Shall visit again and recommend to friends

The worst delivery service in my years on this earth. It was a true nightmare dealing with their customer service who have no idea of what they are doing. I like my couch but it was not worth the horrible experience. Managers blame other departments instead of helping you.

Phuong was super helpful and tentative during our shopping!

I love shopping at Ashley! Antwan Vaughn cheerfully greeted us at the door. When I shared with him the details of what we were looking for, he led us around looking at various options. As soon as we found the perfect couch, he shared with us all the options available and wanted to be sure of our satisfaction with all the details. Ashley is my 1st, and only, stop for home furnishings!

Phong was helpful and knowledgeable. Very personable

Great help from everyone!

The young lady who helped us was knowledgeable and pleasant. She graciously left us alone when we needed time. She closed the sale, and we left the store happy!

Phong was great!

We absolutely love our new furniture. Ashley always provides the best quality and comfort at great prices!!! We highly recommend working with Fiona. She listened to our needs and found us the perfect table and bed. Thank you Fiona for making our house more of a home!!

Saniyah did an amazing job.. she definitely needs a raise.. because whatever you guys are paying her isn't enough.. Awesome Job!!!!!!!!!!!!!!!

This place is a joke with no professionalism, no accountability, and care for anything but selling. I ordered a dresser that was delivered 2 hours before the delivery window. After originally telling me someone had to be home to deliver it they ended up signing for it themselves and just leaving it on my doorstep. Fast forward I got the dresser inside and set up to find all the droors to be messed up along with the rails. I have been trying to contract the claims department for a month now with absolutely no response. You go into the store and they just give you the same number to call everytime and tell you that there is nothing they can do. How does a place like this even stay in business. Terrible business and Terrible customer service. Will never be giving Ashley Furniture business again.

Nolan was very friendly and helpful. Our in store experience was great! He covered and answered all of our questions. We are extremely satisfied.

I always have a wonderful experience at this store. They work with you to meet the expectations on the price and the item. Special shout out to Luna who made our job much easier. Will go back again!

Friendly staff and beautiful showroom. Thank you, Phong! He was very knowledgeable and helpful.

Nolan was very friendly and well informed about his product line. He was very pleasant to deal with. He’s a keeper for sure. We plan on asking for him when we return for other pieces of furniture.

My husband and I decided to go look at furniture because we want to buy our son his first bedroom set. When we walked in we saw about 10 employees some who were helping customers and others standing around talking. We walked around the store looking lost because we didn’t know where anything was at. Not one employee said welcome in or even asked if we needed help. I was already thinking that in my head then my husband said let’s get out this place not one person asked if we needed help. They don’t need our money let’s leave. I will not recommend this place and we definitely will not be going there ever again. Never walked in a furniture place and not get any help with what they have.

Nolan was very helpful, although he was helping other people he would come check on us to see if we had any questions. Overall he made our shopping very easy.

Antwan was amazing helpful polite and provided terrific support. He was extremely professional and made everything easy. Not pushy just very helpful. Can’t go wrong with Ashley or Antwan! Thank you

Very friendly, helpful and professional

I had a very positive experience at this location. Vic provided exceptional assistance and made the visit enjoyable. So much so that I returned the following day to purchase additional items. If you visit this location, I recommend requesting Vic for his excellent service.

The salesperson was well-informed and gave us plenty of time

A really great store to work with! I appreciate you rushing an order for me.

Great staff , and I actually got to meet Ashley! She really exists. 😆 Thank you, Nolan.

My experience was great, Phong, a member of the staff was very helpful and helped me make decision about furniture I didn't even consider. It's a great store with plenty of options.

Very pleasant experience. Antwan was very helpful and wonderful to work with.

Phong what very helpful with finding the selection I was looking to find. Very great customer service, plus very helpful. Enjoyed my experience.

My salesperson, Fiona, was knowledgeable, professional and friendly.

Great experience buying from here. Recommend to go see Vic and Luna both were helpful and very friendly. Thank you both.

Antwon really helped us out!!

Thank you Autumn, for the outstanding customer service 👏!...

My delivery guys were top notch arrived early made quick work of it didn't damage anything g

Fiona was awesome to work with!

Worked with James to select a sofa and a bed. James was very helpful and knowledgeable.

Ryan B. was incredibly helpful and knowledgable while my husband and I shopped for a new couch. He was informative without being pushy and made our sales experience great. We’ll definitely shop with Ryan again in the future.

Great experience!! Lots of beautiful furniture with good prices!

If I could leave 0 stars I would. Customer service here is horrible. Was in the store 20 minutes and was not greeted or approached by not one staff member nor was I asked if I needed assistance. I'll never spend a dime with this establishment.

Very professional

Antwan was very easy to work with and was very patient with me!!! So many questions that he answered!

Courtney (store manager) I was very helpful. She greeted us when we first walked in, and helped us find what we needed within 10 minutes. We liked her energy, enthusiasm, and helpfulness. Likewise, Roushan (we believe that was his name) was also incredibly helpful. He helped us arrange for delivery of the furniture to our home, and took care of everything very quickly.

Costumer service in this store is top notch.

Great selection and attentive no-pressure staff! Nolan was very pleasant and patient assisting us through choosing various models of couched and made sure we picked exactly what we were looking for.

Why when you call to get store the store says call back between normal business hours when it’s 8:20 pm and the store closes at 9pm ? That’s not good service

I ordered furniture to be delivered on a specific day. I ONLY ordered it because they said they couldn’t deliver on THAT day. They said it would be delivered between 2-6 pm. No problem. So I planned my day accordingly. At 10:45 am, I could see - per their tracking link- that the delivery was now scheduled from 3:30-6:30. I called and said “no one will be here after 6:45. You said 6 pm and I scheduled my day accordingly”. “ no problem. We will be in and out by then. “. As the day progressed the scheduling window continued to get later and later. I called again- in total I called three times to say “ this is not going to work. This is not what you originally told me.” Finally, at 7:10 pm, they said someone will call to reschedule. I told them the only acceptable rescheduling would have to be the next day. Customer service calls “ we can get it there day after tomorrow”. I told them that was not acceptable. No one would be here to accept it. I wanted to cancel the order if it could not be delivered the following day. They were not willing to do that. I cancelled the order. This group is VERY long on promises but doesn’t deliver. STAY AWAY! Find somewhere else to purchase your furniture. They are not respectful of other people’s time and their word is far from reliable.

I have to change my review from 5 star (awesome/professional sales team) to one star for the absolute crap that was delivered to my house. 2 months old and every piece of my bedroom furniture is cracking and splitting (see photos). I went in and asked about it and got some reply about “protection plan” or something. How freaking disappointing. I’m canceling my line of credit there and am now looking for a somewhere to furnish my new home from with furniture that lasts longer than 2 months.

Staff was very friendly and helpful. Store was clean and had good selection of mattresses to choose from. Price was good also.

Attached to my receipt was someone else’s print out for the purchase of a sofa with their personal information. Someone else has my print out with my personal information. I left that person’s paperwork at the warehouse with the receptionist where I picked up my bar stool. Who has access to my personal information????

Great customer service

The items we bought were good ,but the way they keep changing prices and moving numbers around be careful because they charged more than they quoted ,Read everything before you purchase

Friendly sales

Good selection

My boyfriend and I went in looking to buy our first couch for our new home. Nolan greeted us at the door and was immediately helpful and made the process 10 times easier and faster. Not once did he push for anything we didn’t want. He ended up helping us find our 2 couches we wanted and a table set that we love. We will be back to buy the rest of our furniture especially if Nolan is there.

Ryan was helpful and welcoming the minute I walked in the door. Store was clean and showroom was easy to walk around in. Found exactly what I was looking for, placed my order quickly and easily. I recommend this store and its staff.

We went in with an idea of what we wanted and the gentlemen who helped us was super helpful and very knowledgeable. Great customer service!

The staff was very kind and balanced leaving us to ourselves and stepping in to assist when necessary very well. Roushan was great and incredibly helpful in our hunt for a new dining table and chairs.

(Translated by Google) The store manager was very friendly and explained everything about the store to me very well. (Original) El manager de la tienda fue muy amable y me explicó muy bien todo sobre la tienda,,

Doing business at this location was amazing. Service was excellent and the team working with me made me feel valued and they cared about me. Roushan did everything he could to assist me with my needs. He stayed overtime to continue working with me and always kept a smile on his face. The manager Luna made sure he could work everything to also make us feel like a valued customer. I recommend this store and their representatives 100%

It was a great experience at this store Luna the manager, it was great with me and my Son very professional also Phong what's give us great service yesterday. Ashley, it's lucky to have these people working for you

Very rude staff.

We paid and order our bedroom furniture on 2/2/25 and we still have not received our order. I went to the store this past Tuesday to cancel my order and was told that someone would be calling me. I have yet to receive a call for the cancellation or updates on why our order is delayed.

Very nice salesman. Not pushy at all.

Rita has horrible customer service. I spent almost 2 hours putting a dresser together only to discover at the very end that one drawer didn’t have the correct holes drilled. Rita didn’t even attempt to find a solution, she told me that I had to bring the dresser to the store. I asked to speak to someone else and she said she was the store manager. So I took the dresser apart and returned it to the store. Another associate tells me that she isn’t the store manager. Never shopping at any Ashley again.

Good selection. Decent prices. We worked with Phong, he was very knowledgeable and great to work with.

Fiona was just great in helping me find a sofa. She didn't hover, allowed me time to browse, answered questions, made suggestions, was all around just the help I needed! I purchased a sofa & mattress for our winter home & am really happy with both. Delivery was on time, efficient, with pleasant guys putting everything in place. I am very satisfied😀

Vic (our sales associate) and other associates were knowledgeable and friendly but over attentive. Our initial request, when we came in the store, to just look around by ourselves was ignored and it felt like we weren’t being listened to.

James is excellent

Nolan Wilcoxson was hands down one of the nicest salespeople I’ve ever worked with. He helped us quickly find exactly what we were looking for, and went above and beyond helping me to organize delivery. I will definitely be coming!

Bought recliner love seat and couch 3 seater. Great experience

Friendly knowledgeable staff. Nice furniture.

We recently visited the dump and were appalled by the prices, we then promptly decided to come here. We were taken care immediately by Roushan throughout the process; he listened to our needs and helped us find exactly what we needed. We left happy and fulfilled. If you come in—ask for him. He’ll get you set up right and doesn’t do the usual pushy salesman. 5/5 A true American patriot store.

Nolan was great. We were on our second trip to this store to make sure we wanted a loveseat we liked the first time. He let us sit for a while (almost fell asleep). Ordering was easy and he made sure we got any discounts available, which was splendid! We’d go back to Ashley any day.

Great experience. Sales guy helped us with what we wanted and didn’t try to sell us other stuff we didn’t want and go t us in and out quickly after picking a new sofa.

We had a great experience with Nolan Wilcoxson at the Tempe Ashley store. I had just had hip replacement surgery and he brought chairs over to a special area so I didn’t have to walk all over the store. My husband was out of town so when he came back the following week, we went back to the store and fortunately Nolan was working. We both recognized each other and I ended up buying one of the sets of chairs for the dining room table.. He was truly a joy to work with and very knowledgeable.

Our sales person Nolan was absolutely fabulous! He did lots of research before we arrived and was very knowledgeable. He was a joy to work with. Will definitely be doing more business with Ashley because of Nolan! Give that man an award.

Antwan was Very helpful. Would definitely come back

The seller Antwan was very polite and and gived us all the informations about the furnitures.

The sales process was very efficient. No pressure but salesmen spent time with us providing product specific details.

My family and I visited this location on 2/22/25, to purchase a new king bed and Antwan Vaughn helped us. From the moment we walked in, he was very kind and helpful to our needs. He even had a great sense of humor. I visited Ashley's before to check out the bed and mattress and told Antwan which one I saw and I just came back to show my husband in person. Antwan even showed us additional mattresses. He was very helpful and knowledgeable about the approval process, questions we had on warranty and payment options. The staff that was around us were even helpful and friendly with us. Antwan was such a great help on getting the bed we wanted for me and my husband. The store is clean and beautiful. I visited Ashley's a few weeks ago and was just originally browsing for a king bed and briefly chatted with a salesman and I told him I would come back to show my husband and bring him back. He gave me his card but when I visited on 2/22, I switched purses and left the card in my other purse, causing me to forget the salesman's name and I forgot what he looked like. :-( but I found the card when I got home and his name was Phong Nguyen. and he was also very friendly and helpful on my initial visit. So I want to give him his credit and props as well and so sorry I didnt get to work with you like I planned. These recent times were my first time ever visiting and purchasing from Ashley's. Keep up the great work Ashley's and we can't wait to get our new bed and Mattress!!

Came in needing help changing an order, James was very helpful and I had a great experience here

Ryan went above and beyond for me. I greatly appreciated his desires to make sure I left euth what I wanted. He was genuine and greeted me with an attitude and smile I will never forget. Thank you so much Ryan. Keep up the amazing customer service

Helpful sales person and good selection

Ashley is a wonderful experience Phong was very informative but not overbearing. We love our furniture, the quality is excellent. Miguel and Juan delivery/ setup was fast,clean and polite. I highly recommend Ashley Store.

James was fantastic! I'm so glad he didn't chase us around the whole store. When we needed him he was there to answer all my questions. Thanks

Roushan was very helpful. He was professional, efficient, helpful and friendly. I got exactly what I wanted

Nolan is great!

We enjoyed our trip to Ashley Furniture! We found what we were looking for and were able to make the purchase quickly. Ryan (who helped us out) was very kind and eager to help us out!

Worst experience ever!We ordered a couch for our home in Biltmore and arranged delivery. They delivered the couches and unboxed in our living room. We needed help as older adults to move our couch 10 feet out of the way so we could set up the new couches. They said they couldn’t help and packed up the new couches …they were not nice to my wife who was just trying to help. Nobody from Ashley called to see what happened or what they could have done better. Terrible furniture store we will never go there again

Yolie was great to work with. Answered our questions and helped us figure out our options. We were able to get just what wanted.

Ryan was great to work with!

Felipe was so kind and he greeted me the first moment I walked in. I normally do not like to be bothered right when I walk in or quite frankly at all while I’m shopping LOL but I’m glad he said something cause he was actually very friendly and so helpful and he answered all my questions so thank you Felipe!!

Extremely helpful sales staff! Great products!

Very surprised our experience was so positive. Antwan, had a greet since or humor, and answered all our questions. For our experience Antwan is 10 stars.. will leave review for. Furniture and deliver

It was a great and easy experience with Ashley.

Phong was very helpful and we had a great shopping experience with him. He was knowledgeable of all the pieces we were interested in and was great at suggesting others based on what we were looking for.

Very happy with our sales person and his interest in Seeing we wereperfectly satisfied. Loved the lovely store and the wide selection of sofas.

My chair was in showroom and I was able to bring home the same day!

Nolan was VERY patient with me as I oscillated between sectionals, dining tables, console tables and even mattresses. He's kind, professional and deserves more accolades than I have room to write. From one sales professional to another he's top notch.

I have no clue why I keep getting messages! I live in Louisiana and have no purchases from this store and can’t get an answer as to why I keep receiving messages

Excellent customer service & care

Picked out a beautiful living room set. The salesperson was helpful. Chose a delivery date of 15,FEBRUARY because the salesperson informed that the recliner was not available until 8,FEBRUARY. My daughter and daughter in-law were with me and we ALL MADE SURE to ask the salesperson if ALL PIECES were available ( after the recliner not available yet) and he stated yes. He checked on his computer and scanned the items with his tablet. I call yesterday 31,JANUARY to see if we could possibly move the delivery date up ,and I told that my order was not in the system , a person from the actual store would contact me. The young lady called me and this is what I RECEIVED when I said hello " Hi this is Ashley furniture did you need something?". I said " excuse me??? ". She than changed her tone. She stated that the rug would not be available until MARCH! The furniture might be there by 28,FEBRUARY! I asked her WHY the salesperson told us everything was in stock and ready to go. She stated they don't know what things are in stock and they are the last to know when things change. This man shook my hand and we thanked him for his assistance! So lying to the customers , that's okay practice? Her explanation of WE DONT KNOW ? She also stated that if i don't want to wait for the living room set (we took 2 HRS to shop for the perfect set and price) that I could go back in and chose another set that is available????!!! Why would I do like that!! ?? When THIS set eas supposed to be ready to go? ETA 15,FEBRUARY, but now possibility MARCH? go back and get a new set and then to be told yet again, oooops not available until JULY 2026. This is unacceptable. Ashley furniture has good quality furniture, but POOR QUALITY STAFF AND PRACTICES

The staff is very helpful in answering all my questions and guide me through my purchase. They were very knowledgeable and willing to help with anything that I needed.

Great sales and service

We returned the items 20 minutes after it was delivered. It was not as described by the salesperson and it would not work in our house.

Good

No pressure sales staff. Very nice and professional. My order was delivered without any issues.

I could not find anything that was advertised on your website in the store. This place is horrible. I will not recommend it to anybody

Bad delivery. Don't expect to have all of your furniture together and if so you will have more than one piece damaged. Bad customer service.

Nolan was very helpful, gave suggestions after listening to our needs, helped us find the furniture that was a good fit for us! Great working with him!

This store’s customer service is top notch! Very welcoming, they greet you, provide their name and let you know they are here to assist with any questions. In particular, we met Phong Nguyen and he is the BEST!!! He provided his contact information and when we decided to purchase, we did so with him. Phong was professional, knowledgeable, patient and kind. If you are looking to purchase quality furniture and have a friendly, no pressure experience, Ashley in Tempe AZ is that place. Ask for Phong Nguyen when you arrive as he is pleasant to work with.

Last Thursday we purchased an area rug at the Ashley store in Tempe AZ. Since the rug was not available in store we agreed to pick it up at the Phoenix distribution warehouse on Friday, the following day. On Saturday we unrolled the rug and discovered right away that it wasn't a good match for our living room. On Monday we called the store to verify that we could drive down from Scottsdale to exchange the rug. I was told by the sales rep that Ashley has a no exchange no return policy. Turns out the sales people don't tell the customer this beforehand and it's only made known to the customer through a printed sheet attached to your receipt after the purchase is made. This is a complete scam and since I can't return or exchange the rug we will never do business again with Ashley. Just a terrible way to run a business. ___________________________________________ Ashley follow-up resolution email (1-21-25): Hello Peter, Thank you for sharing your experience with us. I sincerely apologize for the frustration you’ve experienced with your recent rug purchase. We understand how disappointing it must be to find out about our return and exchange policy only after the purchase was made. If there’s anything else we can do for you, please don’t hesitate to reach out. Best regards, Angelbert Casido | Customer Experience

Quick great service . I had an idea of exactly what I wanted. Ryan took me showed me I picked out Luna. The manager came got everything going while Ryan got pulled away. Excellent service and coming here for five years. I wouldn’t go to a different Ashley store.

You want to deal with a nightmare?? Buy anything from Ashley furniture in store. Reps are extremely rude. Your order will always b broken..lost..defects etc. Try to call them n fix the issue and you will need 5 blood pressure pills and end up spending weeks of your time gttg no where bfore you gv up. The Ashleys in Tempe is the worst of them all... Against my bettr judgment and many previous horrible experiences with ashleys i ordered 2 vases in the store in Tempe only because my client insisted on these specific ones and Ashley's had them. We'll 1 was broken upon delivery. When I md purchase i was told any problems no worries we will pick up n deliver new ones or u cn take to warehouse in phx n gt replaced. However we mk a claim we r told one will b delivered n old one picked up..we gt email confirmation..couple days later we r told no you hv to drive all the way bk to Ashley's in Tempe 50 miles away from me..take broken one thn mk order for new one and if the new one comes in broken again..well..I wld hv to drive another 50 miles bk to Tempe n do it all over again. Tried to reason with them n explain this is not what was told to us abt return/broken policy. Rep was not a reasonable person did not give a crap abt anything I was saying. So now I hv to decide do I spend 25 bucks in gas and drive 50 miles for a $45 vase or just take a loss??which is pretty much what Ashley's expect s you to do. That's y they mk everything so difficult. My advice..if you want to purchase anything from an Ashley's store go in store look at it 1st mk sure you want it then go online and order it. You will hv a much better experience with returns or issues after purchase.

Luna and Vic are absolute legends, very helpful, great deals and top notch customer service. Highly recommend.

Great store with lots of options. Felipe assisted us with all our questions and requests. He was an excellent sales associate, one of the best we’ve encountered in a long time. Look for him on your next visit!

Antwan is awesome, very helpful & patient! He helped me select a wonderful couch! Great service, I couldn't ask for better!

Great customer service, there was a sale rep sitting waiting for clients to walk in, which i personally loved. Customer series rep(named Phong) kept his distance introduced himself. And gave us promotion and let us be, he would check in here and there but didn’t bother us to where we felt any type of pressure in anyway. He had all the answers, we left to think about our decision and options. Phong gave us his card and we came back couple hours later to purchase a love seat. The styles are really well designed and the prices are remarkably great. Fair price for delivery and assembly. Cant believe ashley furniture has been here and I've never came inside. They are commission based and honestly i love that when someone goes above and beyond and pays attention to your needs, i want to make sure they get their commission.

Luke is AMAZING! Very helpful, knowledgeable, and friendly. Great experience!

Buyer BEWARE. Update: 1/21/2025. No response. Update: 1/20/2025. No response. Update: 1/19/2025. No response. Update: 1/18/2025. No response. Update: 1/17/2025. No response. Update: 1/16/2025. No response. Update: 1/15/2025. No response. Update: 1/14/2025. No response. Update: 1/13/2025. No response. Update: 1/12/2025. No response. Update: 1/11/2025. No response. Update: 1/10/2025. No response. Update: 1/9/2025. No response still. Update: 1/8/2025. I responded within hours of their response. I have yet to receive a response. Not happy at all. We were not informed our delivery was incomplete. It was a line item on the text from delivery. Called to make sure there wasn't an issue and we were told part of the couch we ordered was out of stock. We were never informed of this, and had to call. The rep we got on the phone couldn't have cared less. They basically said we'd get it eventually. To add to this. The sales rep in store lied about what will be covered with their warranty. We also have always used their 60 months financing, but this time we were asked to put down 30%, tax and delivery. Not that it was an issue, but we then 2 days later received a flyer for the 60 months 0 down. Not sure why they have to lie to conduct business, as we've not had this issue over the past 15 years of doing business with them. New management? Unacceptable. It is also clear reading reviews that they try to appease people with the, "send us an email with Attention..." It is obvious this is just to save face as none of the 1 star reviewers appear to have had their issue resolved.

Nice service and not pushy.

Nathan was absolutely great helping me get a fantastic new bedroom!! Thank you so much!❤️

Our sales rep worked well with us, listening to our want-list and researching options. He also gave us plenty of space to privately discuss the information he presented. He clearly explained the pickup process.

Very helpful. Love my new recliner, couch. Thank you, Ashley.

Sales people were wonderful, accounting office, not so much.

Nate was superb!!

Very friendly & knowledgeable staff. Antwan was a great help!

Nate was really kind, not pushy, and informative. As a woman, it was the most pleasant furniture shopping experience I’ve ever had!

I am sorry to say most of what I looked at was poor quality furniture.

Red was able to help us get the mattress we needed and provided excellent customer service in order to get us set up with our mattress and to pick up at the warehouse!

Have had a great experience with Ashley Store! Never disappointed.

Luna and Antwan were awesome! Definitely will continue to shop at this Ashely location. They worked with me and gave me great deals.

Vic was amazing to work with!

Before I get into the delivery ridiculousness I have to call out that I was accidentally charged the full amount of the couch instead of the financing plan and down payment and it was caught while still in the store and I was told was cancelled and would be refunded, but when I called almost a week later to check on the status of that refund I was told that it had not been cancelled or refunded and they had to take care of it then and it still took another 3 days before I got my money back and it wasn’t a small amount by any means. The other issue we are having is my wife and I purchased this couch on 11/25 and were told to expect delivery by 12/13. Today being the 13th I called to check on the timeframe it would arrive by as I had not heard anything from Ashley and was told flippantly that it will be delivered on the 21st!! No one reached out prior to this to let me know and a full 8 day delay is something you should let the buyer know of ahead of the expected delivery date. I was told there was nothing they can do as far as getting the couch to me at the estimated delivery date, which I understand, but also was told this in a kind of “oh well, what can you do” hands in the air kind of way and it is completely unacceptable that this is occurring. The overall experience of buying this couch has been subpar and we will not be purchasing any other furniture or anything from Ashley or its subsidiaries in the future. Highly disappointed with my experience as we are going to be without a couch for a month and there seemingly is no urgency or want to make things right on their end.

Phong was knowledgeable and polite. He did not try to pressure us into buying anything. He answered all of our questions. A great experience!

Great experience and no high pressure sales. And James was able to improve our delivery date by a week, which we needed since we're hosting a party. Also the main thing... quality product!

(Translated by Google) Very good service, thank you for understanding and helping us (Original) Muy buena atención gracias por entendernos y ayudarnos

Antwan Vaughn was an absolute joy to work with. Very knowledgeable with what Ashley has to offer, even helped with some design decisions. We went back the next door and purchased more items

I had an excellent experience at Ashley Furniture thanks to Nolan Wilcoxson. He was incredibly knowledgeable, patient, and thorough in explaining all the details about the products I was interested in. He took the time to answer all my questions and never made me feel rushed. His expertise and professionalism made the entire process seamless and enjoyable. I truly appreciate his effort in helping me find the perfect furniture for my needs. Highly recommend asking for Nolan Wilcoxson when you visit!"

service was incredible and extremely helpful

Excellent Service!! I can’t say enough positive things about Vartan and Mr. Luna. They really worked hard to meet our needs and went beyond their call of duty. 10 out of 10. Our go to place for our furniture needs.

(Translated by Google) Grateful to Roushan and Luna for their help when choosing my sofas, very kind and attentive. (Original) Agradecido con Roushan y Luna por su ayuda a la hora de escoger mis sofás, muy amables y atentos.

Antwan was quick with getting us a perfect mattress.

Thanks to Nate for his professional and friendly customer service. I was shopping sale rugs and he stayed attuned to my process, even though my purchase was a minimal amount. I really appreciated the shopping experience!

Antoine was really knowledgeable and helpful. He made the sale super easy without being pushy.

Amazing customer service, vartan went above and beyond !

Excellence service well taken care of Team member Nolan helped us and answered all of our questions.

Great experience! James created us but stayed in the background while we were browsing the store. Was available to answer any questions and help finalize our selection and to complete the purchase.

Phong was so helpful. I was able to find what I was looking for w/o problems.

Great service, great guys. They were determine to get me the best deal. Ryan & Luna was great.

Extremely helpful!!! Yolanda was awesome and very patient

Phong was very helpful. We were looking for sofas of specific dimensions and he found them for us and told us about the great black Friday deals. Very pleased

We were very happy with our sales person. Her knowledge and friendly service.

Antwan is great salesman putting together what you want!

Salesman was great. Knowledgeable and friendly.

Roshan was very helpful, thank you.

Nolan was super awesome and accommodating. When I told him I was looking for sofas with a deeper seat, he knew just the ones to show us. He was patient yet attentive without hovering. Purchased a sofa and ottoman and excited to see them in my space. Thanks Nolan!

Store was clean and well organized. Staff was friendly and helpful. Transaction was completed without a hitch.

Last year I went to an Ashley furniture in Tempe, AZ to purchase a new mattress. Upon walking the store I told the sales lady that I need a mattress that would fit my body size because I am 6'5" and over 350 pounds. The sales lady assured me that the mattress she was selling me was made for bigger men and was a mix of firm and soft. My mattress at the time was given to me and had divits on both sides from peoples bodyweight, and destroyed my back and aggravated my nerve pain from trauma associated from the ARMY. I am a disabled veteran and a professional Executive Protection Agent for celebrities and CEO'S. I am on my feet a lot and my sleep is a huge part of my success, especially since I am on a cpap also. Currently I wake up in a lot of pain from my body being out of position all night. This new mattress ($2,000) began to sag on one side after nearly a month and so I had to switch sides. A month later the other side began to sag and now the whole bed is is out of wack and getting worse everyday. I would have left if they didn't have something firm enough for me, but the sales lady was just trying to make a sale because while I was there she kept pushing me to leave a good review on the site. I let it ride bc I thought it was just being broken in. At the 5-6 month mark I called and tried to do a trade in or get my money back but they said no. I still owe $925 on it and seriously want to throw it away. I am very unhappy with the purchase and thought they would a longer warranty. I have boughten from Ashley before and it has been successful, but this occasion has left a bitter taste in my mouth and I will not recommend or buy from Ashley again.

Phong was attentive but not pushy. He gave us space to walk around the store and find a couch we loved. Go ask for Phong! He’s the best!

Great service and products!

Luna and Roushan helped us out today to get a furniture piece for home entertainment center. Thanks guys.

Phong and Sam were so helpful and professional! Definitely recommend this location. 10/10

Antwan was incredible!!!

ANTWAN, made my whole shopping so easy, very friendly, my kids will love the choice of couch. All the staff were very friendly and I’m happy I stopped by today.

What a nice selection this store has! So much beautiful furniture to see, and great deals! More importantly, the staff was very nice. The manager was so nice, though I’ve forgotten his name (dark hair, cool haircut)! I worked with Ryan on a purchase, and he was giving great service with a smile.He was knowledgeable, kind, patient, and very helpful throughout my transaction. He also went out of his way to try to help me with another purchase I wanted to make. Great guy, I recommend this location to anyone! 😃

We had the pleasure of working with Vic at the Tempe today! He listened to our needs and showed us the available options. He was professional, knowledgeable, and made the experience better than expected.

Antwan helped us out and gave us his professional perspective when we needed help. He made our experience very fun and clear. I’m pleased with his service.

Antwon was amazing!

James was great. He was very courteous and took the time to help us decide on what we wanted. We went 3 times before we finally decided on the living room set. James was there every time for us.

Great experience with Vic at Ashley Furniture in Tempe AZ. He helped me and my daughter to find the perfect furniture for our new home. Vic was very professional, helpful and easy to work with. I cannot wait to receive my delivery this coming weekend.

Phong Nguyen was very helpful with my order he is an excellent employee.

Great store with nice selection and decent price points.

Nate was very helpful - didn’t hover but was available when we had questions. Good experience.

My experience with Ashley Homestore was absolutely awful. After purchasing our table we were given a specific time and date to pick up our table. Upon arrival we were informed that the table had not yet arrived to the warehouse. Two days later after multiple calls later the table was at the warehouse but couldn’t be pulled off the truck until further notice. A week later, we were finally able to pick up the table with no communication or compensation at all through the whole process. 0/10 experience.

Ashley the store, and Ryan, and Phong were great. Now, the Delivery part wasn't very good. They scraped up our wall putting the bed together.

Great store with lots of variety and options to choose from. I had tentatively chosen a sofa online, but needed to try it out in person. It was so much better than I could have ever hoped, and the salesman was very helpful and gave me an extra discount. I was able to get the white glove delivery and a five-year warranty for only $99. My Maitelyn sofa and ottoman are perfect in my new home and I could not be happier!

Roushan was a great salesman who was attentive and gave me great opinions on couches. Come see him for your next buy.

I went to t b e location in Tempe and the employees were very respectful. They allowed to browse without haggling my wife and me. When I had questions the sales rep. Was very knowledgeable. Our experience was perfect. I wouldn't hesitate to go to that location again for furniture needs

Delivery was late, not due to the drivers but due to the defective truck lift gate. My husband had to help with getting the gate back in the tracks and lifted, and then they had 3 more deliveries with the same truck. But once they were able to actually bring the furniture in, everything went great, they got everything assembled and placed well, and we love the furniture!

Professional, knowledgeable with overall experience.

The salesperson said we’d have our couch in 5 days. We ended up waiting a whole month for our couch to come in. Wouldn’t waste your time

Quality furniture at reasonable prices. Love my chaise sofa! Third party delivery was a guy who didn’t speak ANY English so trying to tell him the sofa had black marks all over it was useless. The sofa was back ordered and I waited over a month so didn’t want to wait any longer. I cleaned all the black marks off and made note to self - never pay $50 for front door delivery.

Roushan was amazing and most of all responsive! so easy to work with! I will definitely be a returning customer!

Nate did a great job! Very happy with our level of service and our new furniture?

Everything experienced during purchase of our new bed in the store was 5 starts, but everything since dealing with Ashley's customer service has been horrible. We had a damaged bed at delivery that we rejected, we had a broken draw and incorrectly manufactured foot board once the new bed came and was assembled. This all go fixed in a rather timely manor, but tying to get any credit for everything that has been wrong since the initial delivery has been all but impossible to talk to anyone about. The stores can't help in this matter anymore as i been told, it all has to be done via Ashley's Corporate customer service. Which btw doesn't even have a automatic option to track a claim number, its horrible to navigate. We will NEVER buy anything from Ashley's again. The sad part is it is no fault of the store, its the fault of the corporation.

I went there with my mom and cousin and we were looking for couch for my living room. All the furniture was really pretty and in no time we found something of our liking. Antwan helped us a lot, he was very kind and really patience while he answer all of our questions (we had many). The whole experience was good but Antwan made it a 10/10

Had a great experience and loved looking around at all the different furniture

Had a great experience with Vartan Sarkisian when we bought out sofa set. Highly recommend Ashley !!

Our salesman was very nice and attentive, and we also got free coffee from blue house coffee roasters. Overall a very nice experience!!!

I enjoyed myself with the help of Vartab Sarkisian. I got what I wanted and than some. Definitely be back and recommend my family over.

Went to Ashley furniture store today looking for a dinning table and Mr. Luna along with Mr. Vartan were very helpful and gave me a great deal! Their customer service is 10 out of 10! I highly recommend them .

Do NOT buy from here. They lie about delivery times to get sales. We were told late September early October. Today they call and say November. A new house with no furniture now because of this shady business. If you look at other one star reviews you’ll see they do this a lot. So BEWARE ! Update the response I got below did nothing. They didn’t even reply after I sent them my receipt showing the promise date. They are now going to ruin our Thanksgiving because no one will have a place to sit. Ashley is complete garbage.

I want to express my gratitude to both Luna and Antwan for assisting me at Ashley Furniture. They were both very professional and answered all of my questions thoroughly. They explained my purchase in detail and made me feel secure about my purchase. Thank you, I will be back soon for more furniture!

Very knowledgeable and helpful

(Translated by Google) Excellent service, I recommend Joseling, he is very kind (Original) Execelente atención recomiendo a Joseling es muy amable

Awesome experience!!!! Yolanda and Carlos were so helpful it was my first time making a “big Girl” purchase for my new apartment. They explained everything so throughly and answered all my questions and they were so nice !!!

Roushan was very helpful and patient. Showed us a bunch of different mattress options. Didn’t try to force us in a direction. Really cares about us getting the mattress that worked best for us.

We came in to buy a couch with Antwan was amazing and helped us find the couch we need and was so nice!

I absolutely LOVE the world class service at the Tempe location Store... Vartan did an incredible job, he recommended with an exquisite taste and went out of his way to help us out with our living room. He was the most helpful, super knowledgable and always very friendly and respectful in all manners, the store was closing but they managed to greet us and make us feel welcome. It amazes me how they took care of us without making us feel uncomfortable or awkward about the time, store manager and associate with a smile on their face and making us not feel rushed. I’ll definitely be back to get my furniture here! Vartan is highly recommended 10/10

We just had an amazing experience with Vartan. Me and my best friend were literally walking out empty handed, he literally pulled us back in from the door and starting exploring our needs and concerns. Talked about the new amazing products and technology Ashley carries. We decided to give it a shot and allow him to show us stuff. He went out of his way to move furniture around to give the whole view of what we were imagining. Mind you he started talking to us 15 mins before closing but didn’t care cause he knew we had made a long drive from Tucson. He doesn’t cares about the sale , he cares about delivering to his clients! Did not push any sale didn’t felt pressured at all! On top of all this he has amazing taste! Please take the opportunity to go talk to him you won’t regret it!

I recently had the pleasure of visiting Ashley Furniture, and I must say the customer service was exceptional. From the moment I walked in, I was greeted warmly, and the experience only improved from there. A special shoutout to Vartan, who went above and beyond with his patience and kindness. He took the time to listen to my needs, answered all my questions thoroughly, and never rushed me through any part of the process. Vartan’s professionalism and friendly attitude truly made my visit stress-free. I love my furniture that my family and I selected. I also want to commend the manager, Sam, who was equally helpful and ensured everything ran smoothly. He stepped in to assist when needed and made me feel valued as a customer. Both Vartan and Sam exemplified what outstanding customer service looks like. I highly recommend Ashley Furniture for anyone looking for not only quality products but a truly positive and accommodating shopping experience.

Roushan was great and very helpful! He helped us find what we were looking! Carlo also helped us with financing options very nice. Overall very pleased with our visit!

Roushan has been fantastic to work with, He was very professional, polite and patient. Very friendly. Recommend working with him.

Awesome customer service!!!

Antwan provided exceptional service to us today. We were looking for a sofa and he was very patient, showed us all the options and was very respectful of budget.

I am writing this review to express my profound disappointment with the delivery service provided by Ashley HomeStore. I purchased a couch from Ashley on July 27, 2024, fully aware that the delivery date would not be until August 27. A few days before that date, I was informed of a delay until September 12, which I completely understood due to shipping issues/delays happen. Fast forward to the day before the rescheduled delivery (9/11), I received confirmation via text and email that the delivery would be on September 12 between 11:45 AM and 3:45 PM. Given that I had been without a couch for nearly two months, I was eager and made specific arrangements to be home for this delivery. To my dismay, on the morning of September 12, I received a text at 8:10 AM indicating that the delivery was postponed yet again. To be notified LESS THAN four hours before the scheduled delivery window is unacceptable. This late notice severely disrupted my plans and shows a lack of consideration and communication from Ashley HomeStore. I find it hard to believe that earlier notification was not possible. Nobody knew prior to four hours before the delivery window? I had intentionally adjusted my work schedule to accommodate the delivery, only to have those plans rendered ineffective. This experience has left me extremely dissatisfied with Ashley service. Given the repeated issues with delivery times and communication, I will be seeking furniture from other companies in the future. My friends have shared similar experiences with last-minute delivery changes from Ashley, and I am now compelled to avoid your company to prevent further frustration.

I was in search of leather couch and Sam helped me out. He was professional, kind, and not overly pushy. He even moved the couch around for my visual preferences (knowing it wouldn't work). Ask for Sam! I found our perfect new leather couch

Roushan was very helpful and knowledgeable. Great customer service!!

I love this place. I just bought a new house and they're the first place I came to. Phong has been fantastic.

Roushan was very nice and patient. Did not feel pressure at any time. Great buying experience. Would recommend!

Yolanda and Ryan at the Tempe store were amazing and excellent employees. It was an easy process and much better than any other furniture store we have been to.

I apologize ahead of time but this is going to be a bit lengthy. As far as the product that we purchased from them, I have no complaints. However my complaint is about the “sales pitch” that was given to us. When we made our purchase we were promised and agreed on a $599.00 in store credit once we paid off our purchase. It was a through their protection plan and as long as we did not use their cleaning/repair service throughout the payment period we would be given that amount back once we paid off our purchase. We finished paying off our purchase and when inquiring about our store credit they told us that they discontinued the store credit refund and they would not honor what we agreed and signed on. I understand that the refund is no longer offered however, it was offered when we signed. I write this to give awareness to future customers since its obvious that Ashley acted out of greed and is willing to tell/promise anything in order to have customers sign on the dotted line, but once we hold up our end of the deal they do not follow through on their end. I also want to add that we did everything to speak with someone about the matter, but were given the runaround from everyone we spoke to, lasted over an hour on the phone, were not offered any resolution, and frankly were treated with blatant unprofessionalism. If they did this to us they’ll definitely do this to others. Also, who knows what else they try to get away with. I really hope this reaches others, and may even affect their sales, and prevent them future customers. Maybe that’s the only way they honor what they promise. This is unfortunate, because we like their products but they just lost a customer.

It's Ashley's...

Yolanda and Luna, are the best people on Ashley's Furniture Planet, I'm sure we'll be back sooner or later, and we'll request same people. Love Ashley Furniture!

We just purchased a table from your Tempe location. Antwan Vaughn Jr. helped us and he was fantastic! He gave us the right amount of space and was right there when we needed him. We had a great experience and hope to purchase from Antwan again in the future.

Great products with decent prices. Nolan Wilcox’s the sale representative there was a great help and provided insight for furniture we were looking for

Thank you vartan my sales guy thank you for the managers sam and Luna I’ve been in many Ashley stores, but in this store, it was much more selection and the associate was very helpful. It was very knowledgeable. Ask for vartan

Antwan & Carlos were absolutely amazing! They made our buying process very quick and easy. After visiting 4+ furniture stores and looking online, we found the most beautiful couch that we love and they got us a great deal! They also have great coverage, tons of warranty options, & hassle free delivery. I’d definitely recommend them if you stop by this location. Thank you both so much!

Exactly what I need. Ryan helped me. No hassle. Great service. I will be returning.

Yolanda was absolutely amazing! Very kind and knowledgeable, had me in and out in 30 minutes!!!

First time at Ashley’s furniture and the sales person Antwan was very helpful on getting what we needed. He was able to get a perfect delivery date for the new items I have gotten I do recommend Ashley’s furniture on Warner & Priest

We experienced simply customer service from Antwan and Vartan. Actually everyone that was Zender on this particular day was super nice and agar to help. Fabulous quality of furniture from companies that build quality furniture from Vietnam, Indonesia, India, not China, thank God, Furniture that last.! We have dealt with this company over the years and have never been disappointed. They are a one stop shop, from pads, mattresses, couches, end tables, a lot of choices.

Good Work with Vartan Sarkisian he helped me with everything. 5 stars to him

Vartan was very helping and professional!

Josh lynn was absolutely informative explained all in detail, very pleasant will recommend her to anyone looking to buy at Ashley Furniture

Made me feel welcomed rights as I walked in the doors and took the time to explain everything to me. Did not make me feel overwhelmed and we ended up making a deal!

Nate and Carlos made our overall experience awesome and helped us get exactly what we were looking for while making the process easy and enjoyable.

Thanks Sam for your help!

Antwan was awesome 👍

Antwan was very helpful and nice, very generous with his time. Really made it easy and simple.

Antwan has been the absolute best. He has been very patient as we were getting started with having a new credit in the US. We came to the store 3 times and he was always happy to help. He is gracious and very welcoming. We are very excited to use our new couch at our new house!

Great experience! Antwan was the best and very helpful!

Can you really put a price on EXCELLENT CUSTOMER SERVICE? And who can beat these prices???……. EXACTLY, NO ONE!!! I would shop this location a hundred times over 🫱🏾‍🫲🏽🙂‍↕️

I'm putting one star because It's not possible to put Zero, really bad quality furniture and the worst customer service, bought a bed six months ago and the platform broke, been trying to have the technician to come for almost a month, but they never came on the scheduled day. So far no one from Ashley has been helpful (in store, Phone or email).

What a wonderful shopping experience! I was helping my daughter furnish her apartment in Phoenix, and I started shopping online. I ended up calling the store to ask some questions. I am so glad I did because I met a sales person who went above and beyond to help me find furniture that would be available for delivery when I was in town. He was so attentive and communicated with me from out of town as well as when I got here. If you are shopping at the Ashley furniture store in Phoenix, ask for Phong… He is the best!!!

Roushan was a great help, helped to find exactly what we wanted!! Great service

AMAZING!!! i bought a mattress here a few weeks ago because for the last few years I was sleeping on an air mattress "Not a Good Idea" so I was in the market for something comfortable and supportive when it came to my back. After testing out a few different mattresses, I found the right one! Hanan was very informative and super helpful and answered every question I had. I was having trouble falling asleep for the past few months, and now whenever I crawl into bed, I swear I can just feel the stress melting off my body as this mattress is super comfortable! I even bought a cooling pillow which always stays nice and cool and comfortable for my neck as well. The entire transaction was seamless and I had no issues. I now sleep very comfortably! worth every penny!

I placed an order with Ashley on 05/14/2024. The other containers a house full of furniture. Ashley’s has sent confirmation of delivery for 07/11/2024. (Today )I contacted Ashley’s for the time window of delivery and was told they will not be delivering. I then contacted the Tempe store to speak with The supposed manager, Jennifer, who was rude and basically said there is nothing I can do. So now I here with my Service animal with no future and Ashley has not done anything to Correct, the issue or make it right. Jennifer basically said you have to wait till the 18th to possibly get your furniture. Please explain to me that I set up everything on May 14 and Months later, they still can’t get it here on time. Additionally, Jennifer called me back and stated they would deliver the furniture today per the Binding contract if I pay an additional $750 for delivery. Fun when I already paid for delivery and a set up fee. So explain why you write a contract and you don’t follow through with the agreement. It’s a binding contract.

Overall good experience in the store. Employees were attentive and helpful. I ended up purchasing a sectional. However, upon delivery one of the pieces had a very noticeable defect. Had to call customer service and a technician right away, which was pretty disappointing.

Very friendly and professionally stuff!!!

My representative was attentive and professional.

Great customer service.

Nate was very helpful. No pressure sales at it's finest!

Good place to get furniture for your home and also the people are so good especially Vartan Sarkisian. Suggest him to help you find good furniture in your budget.

Their team is amazaingly friendly and helpful, highly recommended!

Phong was very helpful, professional and kind yesterday as I shopped with my mom for new furniture! I'm super excited for the furniture to arrive and very grateful to be in good hands with Ashley-Tempe. Thank you so much!

Ashley Furniture has been our go to spot for furnishing our apartments over the years. We've had great experiences, my most recent was the best, Antwan Vaughn Jr. made the process super simple and he clearly and concisely provided us with all the information we needed pertaining to the product and how it gets delivered.

Competent and knowledgeable salesman.

Nice selection of furniture. Better quality than all the other furniture stores we look at. Bought a sofa chaise with ottoman. Good service Phong was very helpful and helped us secure a good deal on the entire couch set. Highly recommend.

Everything is good in the store

Nate was the best!! Bought a mattress and Patio set.

We visited the Ashley home store in Tempe. We were greeted with a nice smile & firm hand shake from Nate Lindgren. He asked what we were looking for, found us the perfect furniture & let us have our space to look & decide. Once we had decided on our pieces…he was very helpful with all questions, and we were sold!! All done within 45 minutes. Our recommendation would be to come see Nate!!!!!

Very friendly and knowledgeable

We had the best customer service at this store today. My husband and I were greeted by Vartan and he directed us to exactly what we were looking for. He was very attentive to our needs and gave us some great ideas for our furniture choices. he helped us find great items within our budget. It made us very happy with our selection. He was very knowledgeable with every items that we purchased.After finalizing everything Vartan even helped us load three pieces of the furniture that we were able to take home that day into our car. I would definitely recommend friends and family to this Ashley‘s furniture store.

What a great experience!! Nolan was wonderful, knowledgeable and made my shopping super easy!!

This is the worst customer service I have ever received after spending thousands of hours dollars of furniture. They have canceled my delivery over 5 times now. They dropped off a head board and no bed frame/ headboard. I can’t even get the actual office to help me cancel the freaking order. Horrible location horrible customer service. I am fed up and being charged for product I never received . If you can see this Ashley’s furniture you should do better and reach out to your customer

We have a coffee table that cracked where the leg was due to a knot in the wood. Jennifer was very helpful. Since we purchased a warranty she took our information and we will be contacted to either repair or replace our table. She was fast and efficient. UPDATE: I have to change my review to a one star and here is why. After submitting the pictures and documentation of the defective parts of the table, we were told it’s “normal wear and tear”. We did not agree with this assessment and went back and spoke with the manager who agreed that our damage did not show “normal wear and tear” and our claim was re-submitted. It was denied again and we were told to go through the insurance we bought at the time of purchase. We reluctantly submitted a claim and were denied because we did not place the claim within 30 days of damage. So Ashley will not back up poor workman and any delay in claims are denied for timing. This catch 22 Is totally inappropriate and should not have happened. Buyer beware!

Greeted by James - he showed us where to find recliners and let us try them and left us alone to test the different recliners. He was not far away once we decided which one to buy. Thanks for the experience.

Phong was a great associate and extremely helpful from the moment we walked into the store. We were looking for patio furniture and he helped us get exactly what we were looking for! The quality of the set we got was absolutely amazing.

I wanted to say thank you to Nate at the Tempe Ashley furniture for all his hard work today

Phong was wonderful, very professional and knowledgeable. He took care of us upon our arrival and pointed us in the right direction without being overbearing. So happy with my easy and expedient purchase with Phong. Ashley needs more Phongs in their stores!

Great outstanding customer service. Vartan greeted us and he was very helpful and super knowledgeable knew about all the stock availability and colors even though it was not on the floor. He was able to put a room together with urban style. He even gave us a great deal on a mattress. We got a free adjustable base with our mattress thank you Vartan. Big Thank you for the store managers, Sam and Luna Thank you Ashley Tempe . We will refer you to all our friends and family To Vartan

Great offers and nice service from the employees.

Phong was very helpful , super nice and patient with me and my girlfriend while we looked at different options. He explained the prices and breakdown very thoroughly. For my first time this was great definitely would recommend Phong for anyone looking to buy or finance. Need more people with his customer service skills

Joselyn was amazing! We had a great experience shopping, found all the bedroom sets we needed . She was very knowledgeable and thorough in getting all of the pieces that we needed put together. I loved that she was patient and no high pressure sell. Her manager was great to work with as well. When Joselyn had multiple customers at one time he completely jumped in to help her out , I really respect the team work they showed! A+ for this store And duo!

Good service, Good Prices. Sales person wasn't pushy.

Jocelyn was extremely helpful, friendly and patient. She took the time to show us around and accommodate our needs & likes without being pushy. Great selections and quality of all their products. We can't wait for our furniture to arrive! The only down side about this store is their delivery time, even though the items we ordered were in stock, there is at least 10 days out for delivery, that's a little bit long, need to work on that Ashley's! We recently purchased at another chain store and our furniture was delivered within a day.

Sam and Phong were tremendously helpful in showing us around the store and helping us choose our awesome new sectional!! They both made the couching buying process such a seamless and enjoyable experience! We can’t wait to see it in our apartment 🥳

Yoli was amazing!! I usually overthink big purchases but she made this such an easy, stress free process. Thank you so much!!

We had a good experience at the Tempe store with Nate.

I cannot thank Nolan enough for his customer service! He was so friendly, knowledgeable, and accommodating. We found the couch of our dreams with his help! He made the process so simple and efficient and was able to schedule our delivery for a date that worked for us. Thank you so much, Nolan! We will be recommending you to all our friends!

The value for money is unbeatable and the attention I received was excellent.

Delivery was easy and they communicated well

Roushan was great help! Made our purchase very simple and quick. Would definitely come back to have him help with us again.

I had the most amazing sales guy. He was patient and very knowledgeable about everything. He worked with me to obtain a great discount to ensure my items where affordable for me. Mr Vartan Sarkisian has an awesome personality. Very engaging and friendly. Luna the office manager was also a pleasure to work with.

To all who visit this Ashley store. My fiance and I needed furniture. Although I was apprehensive about the environment at first, Vartan really stepped up and helped to make me feel at ease. He made me a wishlist and let me try so many beds and couches. Then I was back a second time to verify and make the final decision. I had a place to buy the furniture much cheaper but Ashley store matched the price. Would have been $5500 at the store, but they matched my price of $3000. So awesome. Being a military member, I appreciated the care and patience and the non-pushiness. I will recommend this store to anyone. Thanks to the team at Ashley. Being in transition from another duty station, it's nice to have one piece of the puzzle fit so well.

Very great service , very nice gentlemen and very helpful super sweet !!! I will be coming back !

Great service. Not pushy; enjoyed working with Roushan

Nate was amazing and very informative. Wonderful experience.

Nate was awesome. Helped me find a great couch

Luna and Nathan are TOP NOTCH reps for Ashley… they both know how to get personable without getting too invasive while making you feel at home in The Ashley Home Store…

From the moment I walked in, Nate was attentive, knowledgeable, and incredibly helpful. He took the time to understand my needs and preferences, offering insightful suggestions that perfectly matched my style and budget. Their expertise in furniture and design was evident, and they patiently answered all my questions, ensuring I was confident in my choices. With their assistance, I was able to find the perfect pieces for my home, making the entire shopping experience enjoyable and stress-free. I highly recommend Nate to anyone in need of guidance while shopping for furniture. His dedication to customer satisfaction and keen eye for detail truly set them apart. Thank you, Nate, for your outstanding service!

Most unprofessionally sales person I have ever found at furniture store. Once I paid, he never responded my calls or msg… delivery three times changed, delivered Brocken items… issues is they hire third party for delivery, so you no choice other then reach out to store sales manager… They charged my card multiple times for same items

Roushan was very helpful and made our experience buying a bed frame very smooth.

Went to look for a bed and found one. Actually, I knew which one I wanted based on looking on their website first. The salesperson who helped me was very knowledgeable. Answered all of my questions. Fast delivery, too. Looked on a Monday and delivery will be Friday. (Could have been sooner, but I was not available sooner.)

Antwan Vaughn is a great salesman. He helped me figure out what I need. We closed the deal on a new mattress that will work for me. I would refer him to my friends.

Vartan was very helpful.Carlos helped a lot applying for acima.Thank you guys!!!!

Ashley’s had exactly what we were looking for! I cannot wait to set up my furniture ☺️ Thank you so much Vartan and Carlos (Acima Rep)! Both were super friendly and took great care of us. I’ll definitely be back soon for more product.

Honestly, everyone was awesome. Carlos Jovel was amazing at explaining everything to my fiancé and I. He was very helpful, informational, and friendly. I will definitely be coming back and doing more business with him and be doing some more furniture shopping.

Awesome, super helpful and on point. Got what I wanted and everyone pitched in. Dena was great and Carlos was great

Roshan is the man to see for all your furniture needs 🙌🏾 Don't worry about money, Carlos will work it out! Get to Ashley in Tempe today!!

Salespeople are very Friendly, and they always provide us all the information we need to deeply understand the product and it's features.

Nate was fantastic. Patient, helpful and knowledgeable. Did great working in my budget. Would definitely work with him again

ROUSHAN IS THE BEST!! Always ask for him.

Nolan sales associate excellent customer service. Nolan went above and beyond to meet our needs threw the whole process of purchasing our furniture. He was educated on the furniture gave us full detail in pricing and material it was made of. I highly recommend Nolan for your furniture needs. Priscilla Ortega Anita Torres.

Roushan was excellent and very helpful in finding everything we were looking for. Very knowledgeable and we will definitely be back!

Roushan was such a help in our purchases. Thank you for making our experience so easy and special.

Exceptional experience working with Nolan, today! He was extremely knowledgeable about design, make, model, and knew exactly what we were looking for! We love Ashley Furniture, and Nolan just made us love this store even more!

Dena was wonderful! Thank you for your help today :)

It was a great experience coming to Ashley furniture,and we met Nate what a wonderful person with great personality.

Nate & Carlos are great! They've been a pleasure to work with over the last few days. They both worked together to make my purchase fit the budget, and minimize my out of pocket costs! The time and effort they put into making things happen is unmatched at any store I've ever been to!

Sam is GM of the year at Ashley legit! I actually had a voucher from a class action law suit with Ashley and I wasnt expecting to find anything to be honest. Sam helped me find some really nice lamps for my new house and a unique side table. It was quick and simple working with him today and I appreciate the high level of customer service!

Hanah A. is very kind, helpful, and efficient! While helping us find a recliner for our living room she was very personable and professional. This was the best experience we have had at a furniture store yet!! :)

Antwan was extremely helpful from the moment we walked into the store . We were specific on what we wanted and he took us to the options; he was very knowledgeable on each product. We appreciated the soft approach, no pressure, and his patience. We received great service and not to mention a great living room set at a wonderful price! We will be back and will be looking for Antwan!

Vic and Dena were great to work with.

I highly recommend Nate with the Tempe store. Nate worked within our budget, identified pros and cons of each item, and best of all, didn’t try to push us on the most expensive item. Nate was quick and efficient with communication as we handled many of the interactions over the phone. Will definitely see Nate for any furniture needs in the future! Thank you, Nate!

great experiene

Great Store !! They did a great job Joselyn was very helpful and the manager too !! They stay more time After they close and helped to choose the right furniture for our space

Roushan was a great salesman, very patient and informative, cares about your likes and all . He will take care of you. Very satisfied with my purchase. Bedroom set and living room tables.

Phong worked with me at the Ashley store in Tempe AZ. He was extremely helpful and very patient with me thru my furniture purchase. Excellent customer service.

Vic it was awesome thank you Vic. We bought a mattress a sectional couch and a drawer thank you for all the help you're the best

Our sales associate Vartan is a great person, friendly and very knowledgeable about products! The store manager, Sam and the Acima account Rep. Carlos were also very kind and helpful as well!

We came in to browse and left with a delivery scheduled for next week. Vic helped us with all the information we needed to make a great decision. He is knowledgeable and professional. We recommend Vic and Ashley Furniture.

Phong was amazing !! He went above and beyond. Definitely recommend him.

Excellent service received by Mr. Vartan during the stay at the store located in Tempe.

Had a very wonderful experience with Varton, he helped me the 1st time I came in and and looked for to help me. He was very knowledgeable and pleasant to work with

Fantastic service from the moment I entered!

The selection was great and we ended getting almost everything we needed. Vartan especially was really nice and helpful. We were a little late to the store but he made sure that we weren't rushed and he was very knowledgeable, knowing exactly what to look for based on our descriptions!

Stay away, be aware. Very unethical sales practices bought an item from here and they insisted I didn’t have to look through the packaging to make sure everything was in there. Get home and there’s multiple missing pieces and broken pieces called the store and they said I’m basically stuck with it!!! DO NOT SHOP HERE

Hanna was very patient and kind when assisting me with choosing my furniture!

Vartan was great!

Sam is great! He helped us purchase the couch we have been looking at. He explained everything thoroughly. We are happy with our purchase.

No hassle shopping experience every time I've visited the store. Definitely a highly satisfied repeat customer at this Ashley Store in Tempe, AZ. Thank you!!

Had an amazing experience buying furniture for our home, the salesmen Phong was top notch. I would recommend anyone looking for furniture to see him. He was helpful in picking out furniture for 4 living spaces, he helped with picking furniture to fit the rooms along the right size and color schemes

It seems large, but they only really had couches. The staff was nice and left us alone - which is preferred and better than other similar stores where they follow you like vultures.

Nate was great today! Very helpful and spot on with his information. It was a very welcoming and enjoyable experience. Thank you, we are excited for our new sectional!

Roushan did an amazing job! He is very knowledgeable and attentive, I just purchased my first home, he made furnishing my new home such an easy process! Thank so much Roushan

Roushan, is an absolute pleasure to work with! He is very personable and knowledgeable, He answered the questions we asked. He is a valuable asset to Ashley Home Store!

Roushan is a great value to Ashley, knows all products and can recommend effectively. Thank you for an excellent experience Roushan!

I bought a dining set from Ashley. They were efficient and helped to book the delivery time based on our availability. The quality of the dining set is good! Recommend.

Vic was amazing and beyond professional, knowledgeable and so helpful. These people are assets to a corporation as Ashley Furniture. I will say this Veronica from Avondale store is someone that needs to be removed, she somehow, created her own price list an is completely stealing from the consumer. Ashley Furniture, this lady will be a down fall when people catch on what she’s doing.

Nolan took great care of us! We are very excited for our new couch!

Nate was very professional. He was very knowledgeable. He didn’t hassle. He knew just when to step in and offer input. Made the purchasing experience very smooth.

Beware. They are a business that price matches. BUT they tell you they can only price match if you buy the warranty. Went in and the sales person had the manager come to speak to us. Specifically stated if I have to go that low on a price i have to add a warranty so that corporate won’t say anything, this is the only way I can sell the set to you for. Really???? I can go to the business where your price matching and just purchase their for that price and no warranty. Be careful for their sales tactics. After reading the reviews on their warranty it’s not worth it. Buyer beware

Very happy with my new server! Phong was helpful and delivery was on time with plenty of updates.

Had a lovely experience at Ashley. Was able to purchase a tv stand with Vartan S. He was very personable and made the process seamless and easy! He was able to work within our needs and made sure they were met easily. Would 100% recommend.

Vic my sales guy is AWESOME person!! Very patient kind as well. We love Vic😊

I love this store. Always helpful without being pushy or aggressive

Phong helped find everything we needed and was fantastic. Found us great deals.

Great experience at Ashley home furniture in Chandler today! My sales rep was friendly, attentive, and I never felt pressured. Thanks so much, Antwan!!!

It was actually effortless. No pressure

Went in to look for a couch with my husband. We both dread furniture shopping not only because of the time it takes but also because of the salespeople. We were so thankful that Nate was helping us today. He let us have our time to explore options, was extremely patient with us and made what is usually a super long and arduous process, seamless. We got exactly what we wanted for a reasonable price. Thank you Nate. We will shop and recommend Ashley in the future just because of you.

Abdoul was so helpful in helping us select an absolutely beautiful couch that fit in our budget. He was patient as I dragged him and my husband back and fourth across the store 7 times. Very please with the quality of furniture and customer service at the Tempe location.

My wife and i recently bought furniture at Ashley in Tempe. Abdoul greeted us with a smile and was very informative. He never pressured us into buying. Luna was also very helpful. Our furniture arrived timely and looks great!

It’s a furniture store.

Nate was the best. No pressure sales guy and super friendly and helpful. Really happy with our experience 👍🏼

As I read the reviews on here, I realize that everyone received great service. My wife and I did too, even when they sold us the expensive protection plan. However when we developed issues with the sofa they were not as helpful. Everyone blamed everyone else, we had two people who claimed to be store managers ( no business card or name tag) each on directing us to corporate without trying to help. One even told us we could leave the store because he couldn’t help us. what a difference in treatment. Never have I been so disappointed. I have spent over 17 years in management and I would never treat anyone the way we were treated. This will go up the chain. I promise

Nate at the Tempe store was the perfect salesperson for my husband and I. He was very patient with us, very informative, very detailed, very friendly and very courteous. Thank you Nate and Ashley for another great experience.

Well organized, And sales people are kind and very professional.

Very friendly and very helpful staff

I went to go and buy some furniture todwy. Joselyn helped us out alot and was able to get us a really great deal. Great furniture and great prices.

My experience with Ashley-- Tempe, Mesa & Gilbert, has been fantastic. My husband and I were looking for barstools over the past few months, and they were not bought until we went to Ashley's - but just to look! The deal was not only great, but the service was outstanding (not kidding!) we dealt with the 3 locations mentioned and bought from all 3. No pressure, just guidance. I don't know why we didn't consider Ashley earlier!

Wow! From the moment my family and I walked through the door of Ashley's Furniture store the hospitality began. We were greeted politely by a member of the sales team without any added pressure that salespeople can sometimes apply. We were shopping for a few kids' beds that we saw online but they were no longer in shock; well of course clearance items go fast. But to my surprise, the saleswoman showed me similar beds slightly higher-priced. She contacted her manager and he was willing to work with us and matched the online price of the clearance item, seeing that it was still posted. We are far from rich and the help we got from this store's team did come in handy. So from my family to yours thanks Ashley's. You want friendly, fast and reliable service with a great selection of items for your home I do recommend Ashley's. I mean seriously, who doesn't want to be treated well when you go into any store?

Roushan was extremely helpful in finding a pet-friendly couch for my home! I highly recommend checking out this store and asking for Roushan as he is knowledgeable and more than willing to go above and beyond to ensure you find the right fit for you.

Ashley had good collections and Roushan is an awesome sales person who answers all questions patiently and clearly.

All associates that interacted with us were very friendly and welcoming. Special shout out to Luke from the warehouse who went above and beyond to help us bring our chest home in his own truck. When it didn't fit in our car, he offered to deliver it to us in his own truck after he finished his shift. We are very appreciative of this very kind gesture! Thank you again Luke 😊

Customer service is great and very helpful! Thankfully Luna and Abdul were there to keep me company while I was forced to shop with my girlfriend.

Yoli was very kind and helpful and made the process very quick and easy.

We purchased a new sectional today and Roushan was amazing! He knew exactly what we were looking for and was able to talk us through the features and durability which is what we need. Our entire experience was fast and friendly. I can’t wait to get my new couch!

Roushan was great & made this a quick transaction which is exactly what we needed.

Nate was so nice, patient, extremely helpful & knowledgeable. Great store, experience & seamless delivery. Thank you very much.

Fantastic shopping experience with Roushan at the Tempe store! Ashley always offers updated styles and solid quality pieces.

Roushan was super helpful and patient. He explained all our discount options clearly and made the purchase very easy.

Went there to shop for my new place and Sam the manager was extremely helpful! He helped me find the best deals and took time to help me find things I loved. Highly recommend!

We went to Ashley looking for countertop barstools since we love our leather couches we purchased a few years ago. We were greeted by Hanan and she directed us to where they were located in the store. She then followed up with us to see if we had found any that we were interested in purchasing. The pair we wanted to purchase were out of stock. She suggested that she could order them for us and have them shipped to our home which was perfectly acceptable for us. She was so helpful. We received our barstools within days of ordering. Hanan is a great asset to your store!

Had to come in for replacement parts and Litzy and Luna helped me order them. They both are extremely friendly, professional and knowledgeable. I am so happy with the service they provided!!!

Always get my furniture!!! Loooove all of my items! Roushan was amazing he was so nice and helpful!! I definitely choose Ashley everytime!

Sam was great with everything! We purchased our dining table set and it was so easy and quick! Highly recommend!!

Such a great experience with Luna and Abdoual! They greeted me as I walked in and made the experience easy for me. I’m very happy to have purchased again from Ashley’s! The people make a difference and they both made sure I was comfortable and they deserve a raise!!

Roushan was excellent kind and professional. Know his numbers helpful and very knowledgeable ! Made the process nice and smooth. Including the staff!

Roushan led me to exactly what I was shopping for and gave great customer service.

Just moved to Arizona from Massachusetts and I found the best place to make my dream house! Thank you Abdoul and Luna for all your help!

Roushan provided excellent service and was very knowledgeable with any questions I had. Would highly reccomend

Roushan was SUPER. He even moved furniture around to help me figure out if it matched. Could not give enough stars!

Roushan was great! He was knowledgeable about prices, availability, and color ways. I had a great experience.

Tempe Ashley Homestore has great customer service. Sales Manager, Edward Luna was so helpful and solved my issue quickly. Sales rep, Joselyn was very helpful as well. Highly recommend Ashley Homestores!

My boyfriend and I were looking for a sofa when visiting, we were greeted by Roushan, I told him about our specific requirements and he was helpful in showing us sofas that met our requirements. I appreciated that he wasn't pushy and gave us space to look while also checking in from time to time to help us out! I’m hoping the delivery will be as seamless as the experience in store.

Roushan was very helpful

Great selection & great service., a must when looking to furnish a home or backyard.

My 1st time I went to the store and Rousan if I'm spelling his name right. Was the 1st to come up to me and asked to help. I don't like being hovered over when shopping for thing's I already know what I want. He allowed me to do me on my own. When I came back the 2nd time that same day to buy what I thought I wanted Rousan was there to help without a delay or any attitude from our 1st meeting. I love how this Young man does business. Keep up the good work.

Jacary and Carlos are awesome ask for them if you come to Ashley ! I put a dollar down and furnished my whole home. We have just built a new home and didn’t want to run our credit with acima I didn’t run my credit and was able to get president day deal!

Edward L. is the man to talk to he was able to help in every aspect. He really made us feel comfortable as customers and we all know that’s big when it comes to spending our hard earned money. This store as a whole is awesome and very nice we will definitely be back!

Walked in and was greeted right away by helpful salesperson Phong. He asked a few questions to better tailor my experience/needs and delivered above and beyond service. Was able to address some concerns and got me taken care of in very short order. Walked out a happy customer. Would come back again.

Jacary Hawkins was so efficient and helpful with my process of finding and buying new furniture. He really is amazing at what he does, I just want to say thank you for all of the help!

Jamar and Carlos best employees at this store and any other Ashley furniture home store in the state. Amazing help got us everything we wanted and more!!

Wonderful experience great selection. Jacary was absolutely a terrific salesman.

Jacary was an excellent! He helped me and my wife get the perfect furniture set for our family room.

Mr.Phong, Retail Sales Associate welcomed us warmly. He was amazing, was very patience, respectful. No matter how many questions we had .. he answered them all and even helped us understand the terminology related to furniture, helped us choose perfect furniture according to our home’s interior. Thank you Phong

Really nice place and good ambiance. Retail sales associate Phong has helped very well . Thanks to his patience and explaining us everything.