Ashley HomeStore Tempe, AZ

Ashley HomeStore Tempe, AZ


About the store

Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in the U.S. and one of the world’s best-selling furniture store brands with more than 800 locations in 46 countries. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in the house. Your home is more than a house, it’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated stores are passionate about being the best and most affordable furniture store for your home. Visit your nearest Ashley HomeStore showroom today.

Recent Reviews
3.2 Star Star Star Star
(25 reviews)
Star Star Star Star Star

Juliana was able to help us find everything we needed and helped us stay within our budget. Ryan was wonderful helping us with the hiccups in their new payment system. All around wonderful experience! We'll be back for sure!

Star Star Star Star Star

prices are excellent, service is good, they stand by their products 100%

Star Star

High pressure sales. Limited assortment. If you see it online you have to call each store to see if it's available

Star

I was supposed to have my furniture delivered today (5/13/19), but because of a "confirmation" error I have wasted an entire day waiting for a delivery that was never loaded on the truck. When I called in I got nothing but BS and a story as to why it might be delivered before a scheduled Doctor's appointment on Wednesday (5/15/19). That is provided the warehouse can accommodate my requested time due to my Dr's appointment that day. Bottom line is, if I do not have my furniture delivered by the end of the day on Thursday, 5/16/19, I will demand a refund and take my business elsewhere. I have more important things to do than wasting my time thanks to a failed delivery confirmation system and poor customer service. Based on this experience, this could very well be the last time I do business with Ashley Furniture Home Store.

Star Star Star

Quality furniture, well organized, prices are too high.

Star Star Star Star Star

Excellent

Star Star Star Star Star

Star

So beyond frustrated, we bought a living room set March 18th at the Tempe Arizona store and one of the end tables were back ordered and we were guaranteed delivery by April 29th. We still have not received this table, though we have paid in full already! Anybody we talk to is completely clueless, is there anybody that Can call me and get this taken care of ASAP! We have went into the store wasted many hours, been on the phone holding for many hours still nothing. This is absolutely ridiculous at this point I want to just return all of our furniture and go else where. Worst client experience ever...

Star

Spent $ 7k, supposed to deliver, but not...today as scheduled and confirmed...

Star Star Star Star Star

Star

This has been the worst experience as a consumer that I have ever experienced! Our sales Rep. Was awesome. (Angela) Other than her, poor all the way around! Ordered a bed and frame, waited for 5 days. When the delivery arrived it was completely wrong. A truckload of furniture we didnt order and still no mattress. We went down to the location and were given gift cards. Had an adjustable base in my bedroom until the next day. Then, when the delivery guys showed up they told us the base was wrong for our frame.(storage drawers) The warehouse manager called and tried to straighten things out. Seems the delivery men were mistaken, they returned with our frame and assembled it. The frame is scratched and now we're trying to just get what we paid for. Good luck to anyone who tries to purchase anything from here. I know I won't recommend them to anyone! I have to edit this review after going down to the store. I had a long conversation with a manager (Ryan) I felt that he is making every effort to rectify our experience. I believe the issues with this company are in the mechanics of how things are done and not in their people. Which is a good thing. It's fixable. The personnel are great! The process, not so much.

Star Star Star Star Star

great people, great service, honest kind and very considerate.

Star Star Star Star Star

Nice store, great staff that are friendly and very knowledgeable. They'll let you wander, or walk with you and help you - whichever you prefer. Furniture is well made, and comes with a great warranty for a nominal fee. Regular sales make this well made furniture that is very affordable.

Star

Worst customer service ever they never answer the phone they say leave a message for manager and they never call back

Star Star Star Star Star

The salesperson Nolan was wonderful in helping me find what I needed

Star Star Star Star Star

Star Star Star Star Star

Súper recomendable ... thanks

Star Star

I went there to buy a couch and I told me I had to wait 30 days to get my couch so I canceled my order nice

Star Star Star

Star Star

BAD CUSTOMER SERVICE

Star Star Star Star Star

Great place. Buy most of my furniture here. I look around but always come back. Bought a living room set this time.

Star

First off. The sales man was sooooo pushy and kept asking to add on things to the sale even after i had repeatedly told him no. Then he just handed us our receipt and walked away. When we go to pick up the bed the next day he had submitted the wrong bed so we had to wait for the store to open to get someone there to change it in the order since evidently their own wear house cannot do themselves. Then we are told the bed wont be jn until three days from now. Then they just said okay the customer will wait. Then said im sorry and that was it. We woke up at 7 to drive almost an hour to get the this place, to only be sent home and told to come back another day. I am sooo upset and will be telling everyone i know never to shop at this location. I will drive the extra milage to go somewhere else!

Star Star Star Star Star

Very friendly staff, excellent customer service

Star

Star

The whole process here is stressful from the minute you step in the door. You have people hounding you and following you around obviously working for their commission. There’s a difference between customer service and just feeling like they are pushing you. I paid for shipping for everything separately and they assured me the credit card wouldn’t be charged until we got that item. Everything was delivered separately and as soon as I got one thing everything was charged to the card. I had to call multiple times for the dining ware set because they would schedule delivery and never show up with no notification. We got the dining ware set 3 months later only because my husband had to pick it up 40 minutes away.

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