Ashley Store Tempe, AZ

I ordered furniture to be delivered on a specific day. I ONLY ordered it because they said they couldn’t deliver on THAT day. They said it would be delivered between 2-6 pm. No problem. So I planned my day accordingly. At 10:45 am, I could see - per their tracking link- that the delivery was now scheduled from 3:30-6:30. I called and said “no one will be here after 6:45. You said 6 pm and I scheduled my day accordingly”. “ no problem. We will be in and out by then. “. As the day progressed the scheduling window continued to get later and later. I called again- in total I called three times to say “ this is not going to work. This is not what you originally told me.” Finally, at 7:10 pm, they said someone will call to reschedule. I told them the only acceptable rescheduling would have to be the next day. Customer service calls “ we can get it there day after tomorrow”. I told them that was not acceptable. No one would be here to accept it. I wanted to cancel the order if it could not be delivered the following day. They were not willing to do that. I cancelled the order. This group is VERY long on promises but doesn’t deliver. STAY AWAY! Find somewhere else to purchase your furniture. They are not respectful of other people’s time and their word is far from reliable.

I have to change my review from 5 star (awesome/professional sales team) to one star for the absolute crap that was delivered to my house. 2 months old and every piece of my bedroom furniture is cracking and splitting (see photos). I went in and asked about it and got some reply about “protection plan” or something. How freaking disappointing. I’m canceling my line of credit there and am now looking for a somewhere to furnish my new home from with furniture that lasts longer than 2 months.

Staff was very friendly and helpful. Store was clean and had good selection of mattresses to choose from. Price was good also.

Attached to my receipt was someone else’s print out for the purchase of a sofa with their personal information. Someone else has my print out with my personal information. I left that person’s paperwork at the warehouse with the receptionist where I picked up my bar stool. Who has access to my personal information????

Great customer service

The items we bought were good ,but the way they keep changing prices and moving numbers around be careful because they charged more than they quoted ,Read everything before you purchase

Friendly sales

Good selection

My boyfriend and I went in looking to buy our first couch for our new home. Nolan greeted us at the door and was immediately helpful and made the process 10 times easier and faster. Not once did he push for anything we didn’t want. He ended up helping us find our 2 couches we wanted and a table set that we love. We will be back to buy the rest of our furniture especially if Nolan is there.

Ryan was helpful and welcoming the minute I walked in the door. Store was clean and showroom was easy to walk around in. Found exactly what I was looking for, placed my order quickly and easily. I recommend this store and its staff.

We went in with an idea of what we wanted and the gentlemen who helped us was super helpful and very knowledgeable. Great customer service!

In SUMMARY, I inadvertently inherited a dresser from my mother who just passed away. Two of the drawer fronts appeared to have a defect where the finish was faded... so I went to Ashley Furniture where it was originally purchased (sticker on the back of deeaser indicatedas such), but I obviously didn't have the receipt, nor my mom. And honestly I don't even know where she got it from. But that's not the point. I went into the Tempe store to see/ASK if I could PURCHASE new drawer fronts or a whole new drawers, and the manager (I believe her name was Riley, a women) was QUICKLY EXTREMELY RUDE & DISMISSIVE immediately after explaining my situation. She said if my name or my mom's name was not in their system she could not do anything for me. So I gave he my mom's name, she said there was no registered name and couldn't help me. I asked that she register me into the system and then she could help me.... she said it doesn't work that way, and then proceeded to dismiss/ignore me. I have never shopped at Ashley, and I NEVER will!! I made that comment, and she said you do what you gotta do. What the heck has happened with customer service !!!! ALL OF THE HUNGRY sales people want to flock all over you the 2nd you walk in..... only IF your there to purchase their cheap ass OVER PRICED furniture..... but they dont want to help you WITH THEIR product otherwise. NOW I know why people shop at IKEA, they are EXTREMELY helpful and solution solving of the product they sell!

The staff was very kind and balanced leaving us to ourselves and stepping in to assist when necessary very well. Roushan was great and incredibly helpful in our hunt for a new dining table and chairs.

(Translated by Google) The store manager was very friendly and explained everything about the store to me very well. (Original) El manager de la tienda fue muy amable y me explicó muy bien todo sobre la tienda,,

Doing business at this location was amazing. Service was excellent and the team working with me made me feel valued and they cared about me. Roushan did everything he could to assist me with my needs. He stayed overtime to continue working with me and always kept a smile on his face. The manager Luna made sure he could work everything to also make us feel like a valued customer. I recommend this store and their representatives 100%

It was a great experience at this store Luna the manager, it was great with me and my Son very professional also Phong what's give us great service yesterday. Ashley, it's lucky to have these people working for you

Very rude staff.

We paid and order our bedroom furniture on 2/2/25 and we still have not received our order. I went to the store this past Tuesday to cancel my order and was told that someone would be calling me. I have yet to receive a call for the cancellation or updates on why our order is delayed.

Very nice salesman. Not pushy at all.

Rita has horrible customer service. I spent almost 2 hours putting a dresser together only to discover at the very end that one drawer didn’t have the correct holes drilled. Rita didn’t even attempt to find a solution, she told me that I had to bring the dresser to the store. I asked to speak to someone else and she said she was the store manager. So I took the dresser apart and returned it to the store. Another associate tells me that she isn’t the store manager. Never shopping at any Ashley again.

Good selection. Decent prices. We worked with Phong, he was very knowledgeable and great to work with.

Fiona was just great in helping me find a sofa. She didn't hover, allowed me time to browse, answered questions, made suggestions, was all around just the help I needed! I purchased a sofa & mattress for our winter home & am really happy with both. Delivery was on time, efficient, with pleasant guys putting everything in place. I am very satisfied😀

Vic (our sales associate) and other associates were knowledgeable and friendly but over attentive. Our initial request, when we came in the store, to just look around by ourselves was ignored and it felt like we weren’t being listened to.

James is excellent

Nolan Wilcoxson was hands down one of the nicest salespeople I’ve ever worked with. He helped us quickly find exactly what we were looking for, and went above and beyond helping me to organize delivery. I will definitely be coming!

Bought recliner love seat and couch 3 seater. Great experience

Friendly knowledgeable staff. Nice furniture.

We recently visited the dump and were appalled by the prices, we then promptly decided to come here. We were taken care immediately by Roushan throughout the process; he listened to our needs and helped us find exactly what we needed. We left happy and fulfilled. If you come in—ask for him. He’ll get you set up right and doesn’t do the usual pushy salesman. 5/5 A true American patriot store.

Nolan was great. We were on our second trip to this store to make sure we wanted a loveseat we liked the first time. He let us sit for a while (almost fell asleep). Ordering was easy and he made sure we got any discounts available, which was splendid! We’d go back to Ashley any day.

Great experience. Sales guy helped us with what we wanted and didn’t try to sell us other stuff we didn’t want and go t us in and out quickly after picking a new sofa.

We had a great experience with Nolan Wilcoxson at the Tempe Ashley store. I had just had hip replacement surgery and he brought chairs over to a special area so I didn’t have to walk all over the store. My husband was out of town so when he came back the following week, we went back to the store and fortunately Nolan was working. We both recognized each other and I ended up buying one of the sets of chairs for the dining room table.. He was truly a joy to work with and very knowledgeable.

Our sales person Nolan was absolutely fabulous! He did lots of research before we arrived and was very knowledgeable. He was a joy to work with. Will definitely be doing more business with Ashley because of Nolan! Give that man an award.

Antwan was Very helpful. Would definitely come back

The seller Antwan was very polite and and gived us all the informations about the furnitures.

The sales process was very efficient. No pressure but salesmen spent time with us providing product specific details.

My family and I visited this location on 2/22/25, to purchase a new king bed and Antwan Vaughn helped us. From the moment we walked in, he was very kind and helpful to our needs. He even had a great sense of humor. I visited Ashley's before to check out the bed and mattress and told Antwan which one I saw and I just came back to show my husband in person. Antwan even showed us additional mattresses. He was very helpful and knowledgeable about the approval process, questions we had on warranty and payment options. The staff that was around us were even helpful and friendly with us. Antwan was such a great help on getting the bed we wanted for me and my husband. The store is clean and beautiful. I visited Ashley's a few weeks ago and was just originally browsing for a king bed and briefly chatted with a salesman and I told him I would come back to show my husband and bring him back. He gave me his card but when I visited on 2/22, I switched purses and left the card in my other purse, causing me to forget the salesman's name and I forgot what he looked like. :-( but I found the card when I got home and his name was Phong Nguyen. and he was also very friendly and helpful on my initial visit. So I want to give him his credit and props as well and so sorry I didnt get to work with you like I planned. These recent times were my first time ever visiting and purchasing from Ashley's. Keep up the great work Ashley's and we can't wait to get our new bed and Mattress!!

Came in needing help changing an order, James was very helpful and I had a great experience here

Ryan went above and beyond for me. I greatly appreciated his desires to make sure I left euth what I wanted. He was genuine and greeted me with an attitude and smile I will never forget. Thank you so much Ryan. Keep up the amazing customer service

Helpful sales person and good selection

Ashley is a wonderful experience Phong was very informative but not overbearing. We love our furniture, the quality is excellent. Miguel and Juan delivery/ setup was fast,clean and polite. I highly recommend Ashley Store.

James was fantastic! I'm so glad he didn't chase us around the whole store. When we needed him he was there to answer all my questions. Thanks

Roushan was very helpful. He was professional, efficient, helpful and friendly. I got exactly what I wanted

Nolan is great!

We enjoyed our trip to Ashley Furniture! We found what we were looking for and were able to make the purchase quickly. Ryan (who helped us out) was very kind and eager to help us out!

Worst experience ever!We ordered a couch for our home in Biltmore and arranged delivery. They delivered the couches and unboxed in our living room. We needed help as older adults to move our couch 10 feet out of the way so we could set up the new couches. They said they couldn’t help and packed up the new couches …they were not nice to my wife who was just trying to help. Nobody from Ashley called to see what happened or what they could have done better. Terrible furniture store we will never go there again

Yolie was great to work with. Answered our questions and helped us figure out our options. We were able to get just what wanted.

Ryan was great to work with!

Felipe was so kind and he greeted me the first moment I walked in. I normally do not like to be bothered right when I walk in or quite frankly at all while I’m shopping LOL but I’m glad he said something cause he was actually very friendly and so helpful and he answered all my questions so thank you Felipe!!

Extremely helpful sales staff! Great products!

Very surprised our experience was so positive. Antwan, had a greet since or humor, and answered all our questions. For our experience Antwan is 10 stars.. will leave review for. Furniture and deliver

It was a great and easy experience with Ashley.

Phong was very helpful and we had a great shopping experience with him. He was knowledgeable of all the pieces we were interested in and was great at suggesting others based on what we were looking for.

Very happy with our sales person and his interest in Seeing we wereperfectly satisfied. Loved the lovely store and the wide selection of sofas.

My chair was in showroom and I was able to bring home the same day!

Nolan was VERY patient with me as I oscillated between sectionals, dining tables, console tables and even mattresses. He's kind, professional and deserves more accolades than I have room to write. From one sales professional to another he's top notch.

I have no clue why I keep getting messages! I live in Louisiana and have no purchases from this store and can’t get an answer as to why I keep receiving messages

Excellent customer service & care

Picked out a beautiful living room set. The salesperson was helpful. Chose a delivery date of 15,FEBRUARY because the salesperson informed that the recliner was not available until 8,FEBRUARY. My daughter and daughter in-law were with me and we ALL MADE SURE to ask the salesperson if ALL PIECES were available ( after the recliner not available yet) and he stated yes. He checked on his computer and scanned the items with his tablet. I call yesterday 31,JANUARY to see if we could possibly move the delivery date up ,and I told that my order was not in the system , a person from the actual store would contact me. The young lady called me and this is what I RECEIVED when I said hello " Hi this is Ashley furniture did you need something?". I said " excuse me??? ". She than changed her tone. She stated that the rug would not be available until MARCH! The furniture might be there by 28,FEBRUARY! I asked her WHY the salesperson told us everything was in stock and ready to go. She stated they don't know what things are in stock and they are the last to know when things change. This man shook my hand and we thanked him for his assistance! So lying to the customers , that's okay practice? Her explanation of WE DONT KNOW ? She also stated that if i don't want to wait for the living room set (we took 2 HRS to shop for the perfect set and price) that I could go back in and chose another set that is available????!!! Why would I do like that!! ?? When THIS set eas supposed to be ready to go? ETA 15,FEBRUARY, but now possibility MARCH? go back and get a new set and then to be told yet again, oooops not available until JULY 2026. This is unacceptable. Ashley furniture has good quality furniture, but POOR QUALITY STAFF AND PRACTICES

The staff is very helpful in answering all my questions and guide me through my purchase. They were very knowledgeable and willing to help with anything that I needed.

Great sales and service

We returned the items 20 minutes after it was delivered. It was not as described by the salesperson and it would not work in our house.

Good

No pressure sales staff. Very nice and professional. My order was delivered without any issues.

I could not find anything that was advertised on your website in the store. This place is horrible. I will not recommend it to anybody

Bad delivery. Don't expect to have all of your furniture together and if so you will have more than one piece damaged. Bad customer service.

Nolan was very helpful, gave suggestions after listening to our needs, helped us find the furniture that was a good fit for us! Great working with him!

This store’s customer service is top notch! Very welcoming, they greet you, provide their name and let you know they are here to assist with any questions. In particular, we met Phong Nguyen and he is the BEST!!! He provided his contact information and when we decided to purchase, we did so with him. Phong was professional, knowledgeable, patient and kind. If you are looking to purchase quality furniture and have a friendly, no pressure experience, Ashley in Tempe AZ is that place. Ask for Phong Nguyen when you arrive as he is pleasant to work with.

Last Thursday we purchased an area rug at the Ashley store in Tempe AZ. Since the rug was not available in store we agreed to pick it up at the Phoenix distribution warehouse on Friday, the following day. On Saturday we unrolled the rug and discovered right away that it wasn't a good match for our living room. On Monday we called the store to verify that we could drive down from Scottsdale to exchange the rug. I was told by the sales rep that Ashley has a no exchange no return policy. Turns out the sales people don't tell the customer this beforehand and it's only made known to the customer through a printed sheet attached to your receipt after the purchase is made. This is a complete scam and since I can't return or exchange the rug we will never do business again with Ashley. Just a terrible way to run a business. ___________________________________________ Ashley follow-up resolution email (1-21-25): Hello Peter, Thank you for sharing your experience with us. I sincerely apologize for the frustration you’ve experienced with your recent rug purchase. We understand how disappointing it must be to find out about our return and exchange policy only after the purchase was made. If there’s anything else we can do for you, please don’t hesitate to reach out. Best regards, Angelbert Casido | Customer Experience

Quick great service . I had an idea of exactly what I wanted. Ryan took me showed me I picked out Luna. The manager came got everything going while Ryan got pulled away. Excellent service and coming here for five years. I wouldn’t go to a different Ashley store.

You want to deal with a nightmare?? Buy anything from Ashley furniture in store. Reps are extremely rude. Your order will always b broken..lost..defects etc. Try to call them n fix the issue and you will need 5 blood pressure pills and end up spending weeks of your time gttg no where bfore you gv up. The Ashleys in Tempe is the worst of them all... Against my bettr judgment and many previous horrible experiences with ashleys i ordered 2 vases in the store in Tempe only because my client insisted on these specific ones and Ashley's had them. We'll 1 was broken upon delivery. When I md purchase i was told any problems no worries we will pick up n deliver new ones or u cn take to warehouse in phx n gt replaced. However we mk a claim we r told one will b delivered n old one picked up..we gt email confirmation..couple days later we r told no you hv to drive all the way bk to Ashley's in Tempe 50 miles away from me..take broken one thn mk order for new one and if the new one comes in broken again..well..I wld hv to drive another 50 miles bk to Tempe n do it all over again. Tried to reason with them n explain this is not what was told to us abt return/broken policy. Rep was not a reasonable person did not give a crap abt anything I was saying. So now I hv to decide do I spend 25 bucks in gas and drive 50 miles for a $45 vase or just take a loss??which is pretty much what Ashley's expect s you to do. That's y they mk everything so difficult. My advice..if you want to purchase anything from an Ashley's store go in store look at it 1st mk sure you want it then go online and order it. You will hv a much better experience with returns or issues after purchase.

Luna and Vic are absolute legends, very helpful, great deals and top notch customer service. Highly recommend.

Great store with lots of options. Felipe assisted us with all our questions and requests. He was an excellent sales associate, one of the best we’ve encountered in a long time. Look for him on your next visit!

Antwan is awesome, very helpful & patient! He helped me select a wonderful couch! Great service, I couldn't ask for better!

Great customer service, there was a sale rep sitting waiting for clients to walk in, which i personally loved. Customer series rep(named Phong) kept his distance introduced himself. And gave us promotion and let us be, he would check in here and there but didn’t bother us to where we felt any type of pressure in anyway. He had all the answers, we left to think about our decision and options. Phong gave us his card and we came back couple hours later to purchase a love seat. The styles are really well designed and the prices are remarkably great. Fair price for delivery and assembly. Cant believe ashley furniture has been here and I've never came inside. They are commission based and honestly i love that when someone goes above and beyond and pays attention to your needs, i want to make sure they get their commission.

Luke is AMAZING! Very helpful, knowledgeable, and friendly. Great experience!

Buyer BEWARE. Update: 1/21/2025. No response. Update: 1/20/2025. No response. Update: 1/19/2025. No response. Update: 1/18/2025. No response. Update: 1/17/2025. No response. Update: 1/16/2025. No response. Update: 1/15/2025. No response. Update: 1/14/2025. No response. Update: 1/13/2025. No response. Update: 1/12/2025. No response. Update: 1/11/2025. No response. Update: 1/10/2025. No response. Update: 1/9/2025. No response still. Update: 1/8/2025. I responded within hours of their response. I have yet to receive a response. Not happy at all. We were not informed our delivery was incomplete. It was a line item on the text from delivery. Called to make sure there wasn't an issue and we were told part of the couch we ordered was out of stock. We were never informed of this, and had to call. The rep we got on the phone couldn't have cared less. They basically said we'd get it eventually. To add to this. The sales rep in store lied about what will be covered with their warranty. We also have always used their 60 months financing, but this time we were asked to put down 30%, tax and delivery. Not that it was an issue, but we then 2 days later received a flyer for the 60 months 0 down. Not sure why they have to lie to conduct business, as we've not had this issue over the past 15 years of doing business with them. New management? Unacceptable. It is also clear reading reviews that they try to appease people with the, "send us an email with Attention..." It is obvious this is just to save face as none of the 1 star reviewers appear to have had their issue resolved.

Nice service and not pushy.

Nathan was absolutely great helping me get a fantastic new bedroom!! Thank you so much!❤️

Our sales rep worked well with us, listening to our want-list and researching options. He also gave us plenty of space to privately discuss the information he presented. He clearly explained the pickup process.

Sales manager Ryan was very good at service and his back end support has been good. Delivery is very unreliable. Despite getting called by Ashley on delivery of the furniture and confirming of dates, I did not received my furniture even after two months. This has happened third time now. I would not buy from Ashley due to pathetic delivery schedules. A lady named Jeniffer told me 'they do not make furnitures with hands and dont care about delivery'. Finally I had to cancel the furniture. Never buy form Ashley

Very helpful. Love my new recliner, couch. Thank you, Ashley.

Sales people were wonderful, accounting office, not so much.

Nate was superb!!

Very friendly & knowledgeable staff. Antwan was a great help!

Nate was really kind, not pushy, and informative. As a woman, it was the most pleasant furniture shopping experience I’ve ever had!

I am sorry to say most of what I looked at was poor quality furniture.

Red was able to help us get the mattress we needed and provided excellent customer service in order to get us set up with our mattress and to pick up at the warehouse!

Have had a great experience with Ashley Store! Never disappointed.

Luna and Antwan were awesome! Definitely will continue to shop at this Ashely location. They worked with me and gave me great deals.

Vic was amazing to work with!

Before I get into the delivery ridiculousness I have to call out that I was accidentally charged the full amount of the couch instead of the financing plan and down payment and it was caught while still in the store and I was told was cancelled and would be refunded, but when I called almost a week later to check on the status of that refund I was told that it had not been cancelled or refunded and they had to take care of it then and it still took another 3 days before I got my money back and it wasn’t a small amount by any means. The other issue we are having is my wife and I purchased this couch on 11/25 and were told to expect delivery by 12/13. Today being the 13th I called to check on the timeframe it would arrive by as I had not heard anything from Ashley and was told flippantly that it will be delivered on the 21st!! No one reached out prior to this to let me know and a full 8 day delay is something you should let the buyer know of ahead of the expected delivery date. I was told there was nothing they can do as far as getting the couch to me at the estimated delivery date, which I understand, but also was told this in a kind of “oh well, what can you do” hands in the air kind of way and it is completely unacceptable that this is occurring. The overall experience of buying this couch has been subpar and we will not be purchasing any other furniture or anything from Ashley or its subsidiaries in the future. Highly disappointed with my experience as we are going to be without a couch for a month and there seemingly is no urgency or want to make things right on their end.

Phong was knowledgeable and polite. He did not try to pressure us into buying anything. He answered all of our questions. A great experience!

Great experience and no high pressure sales. And James was able to improve our delivery date by a week, which we needed since we're hosting a party. Also the main thing... quality product!

(Translated by Google) Very good service, thank you for understanding and helping us (Original) Muy buena atención gracias por entendernos y ayudarnos

Antwan Vaughn was an absolute joy to work with. Very knowledgeable with what Ashley has to offer, even helped with some design decisions. We went back the next door and purchased more items

I had an excellent experience at Ashley Furniture thanks to Nolan Wilcoxson. He was incredibly knowledgeable, patient, and thorough in explaining all the details about the products I was interested in. He took the time to answer all my questions and never made me feel rushed. His expertise and professionalism made the entire process seamless and enjoyable. I truly appreciate his effort in helping me find the perfect furniture for my needs. Highly recommend asking for Nolan Wilcoxson when you visit!"

service was incredible and extremely helpful

Excellent Service!! I can’t say enough positive things about Vartan and Mr. Luna. They really worked hard to meet our needs and went beyond their call of duty. 10 out of 10. Our go to place for our furniture needs.

(Translated by Google) Grateful to Roushan and Luna for their help when choosing my sofas, very kind and attentive. (Original) Agradecido con Roushan y Luna por su ayuda a la hora de escoger mis sofás, muy amables y atentos.

Antwan was quick with getting us a perfect mattress.

Thanks to Nate for his professional and friendly customer service. I was shopping sale rugs and he stayed attuned to my process, even though my purchase was a minimal amount. I really appreciated the shopping experience!

Antoine was really knowledgeable and helpful. He made the sale super easy without being pushy.

Amazing customer service, vartan went above and beyond !

Excellence service well taken care of Team member Nolan helped us and answered all of our questions.

Great experience! James created us but stayed in the background while we were browsing the store. Was available to answer any questions and help finalize our selection and to complete the purchase.

Phong was so helpful. I was able to find what I was looking for w/o problems.

Great service, great guys. They were determine to get me the best deal. Ryan & Luna was great.

Extremely helpful!!! Yolanda was awesome and very patient

Phong was very helpful. We were looking for sofas of specific dimensions and he found them for us and told us about the great black Friday deals. Very pleased

We were very happy with our sales person. Her knowledge and friendly service.

Antwan is great salesman putting together what you want!

Salesman was great. Knowledgeable and friendly.

Roshan was very helpful, thank you.

Nolan was super awesome and accommodating. When I told him I was looking for sofas with a deeper seat, he knew just the ones to show us. He was patient yet attentive without hovering. Purchased a sofa and ottoman and excited to see them in my space. Thanks Nolan!

Store was clean and well organized. Staff was friendly and helpful. Transaction was completed without a hitch.

Last year I went to an Ashley furniture in Tempe, AZ to purchase a new mattress. Upon walking the store I told the sales lady that I need a mattress that would fit my body size because I am 6'5" and over 350 pounds. The sales lady assured me that the mattress she was selling me was made for bigger men and was a mix of firm and soft. My mattress at the time was given to me and had divits on both sides from peoples bodyweight, and destroyed my back and aggravated my nerve pain from trauma associated from the ARMY. I am a disabled veteran and a professional Executive Protection Agent for celebrities and CEO'S. I am on my feet a lot and my sleep is a huge part of my success, especially since I am on a cpap also. Currently I wake up in a lot of pain from my body being out of position all night. This new mattress ($2,000) began to sag on one side after nearly a month and so I had to switch sides. A month later the other side began to sag and now the whole bed is is out of wack and getting worse everyday. I would have left if they didn't have something firm enough for me, but the sales lady was just trying to make a sale because while I was there she kept pushing me to leave a good review on the site. I let it ride bc I thought it was just being broken in. At the 5-6 month mark I called and tried to do a trade in or get my money back but they said no. I still owe $925 on it and seriously want to throw it away. I am very unhappy with the purchase and thought they would a longer warranty. I have boughten from Ashley before and it has been successful, but this occasion has left a bitter taste in my mouth and I will not recommend or buy from Ashley again.

Phong was attentive but not pushy. He gave us space to walk around the store and find a couch we loved. Go ask for Phong! He’s the best!

Great service and products!

Luna and Roushan helped us out today to get a furniture piece for home entertainment center. Thanks guys.

Phong and Sam were so helpful and professional! Definitely recommend this location. 10/10

Antwan was incredible!!!

ANTWAN, made my whole shopping so easy, very friendly, my kids will love the choice of couch. All the staff were very friendly and I’m happy I stopped by today.

What a nice selection this store has! So much beautiful furniture to see, and great deals! More importantly, the staff was very nice. The manager was so nice, though I’ve forgotten his name (dark hair, cool haircut)! I worked with Ryan on a purchase, and he was giving great service with a smile.He was knowledgeable, kind, patient, and very helpful throughout my transaction. He also went out of his way to try to help me with another purchase I wanted to make. Great guy, I recommend this location to anyone! 😃

We had the pleasure of working with Vic at the Tempe today! He listened to our needs and showed us the available options. He was professional, knowledgeable, and made the experience better than expected.

Antwan helped us out and gave us his professional perspective when we needed help. He made our experience very fun and clear. I’m pleased with his service.

Antwon was amazing!

James was great. He was very courteous and took the time to help us decide on what we wanted. We went 3 times before we finally decided on the living room set. James was there every time for us.

Great experience with Vic at Ashley Furniture in Tempe AZ. He helped me and my daughter to find the perfect furniture for our new home. Vic was very professional, helpful and easy to work with. I cannot wait to receive my delivery this coming weekend.

Phong Nguyen was very helpful with my order he is an excellent employee.

Great store with nice selection and decent price points.

Nate was very helpful - didn’t hover but was available when we had questions. Good experience.

My experience with Ashley Homestore was absolutely awful. After purchasing our table we were given a specific time and date to pick up our table. Upon arrival we were informed that the table had not yet arrived to the warehouse. Two days later after multiple calls later the table was at the warehouse but couldn’t be pulled off the truck until further notice. A week later, we were finally able to pick up the table with no communication or compensation at all through the whole process. 0/10 experience.

Ashley the store, and Ryan, and Phong were great. Now, the Delivery part wasn't very good. They scraped up our wall putting the bed together.

Great store with lots of variety and options to choose from. I had tentatively chosen a sofa online, but needed to try it out in person. It was so much better than I could have ever hoped, and the salesman was very helpful and gave me an extra discount. I was able to get the white glove delivery and a five-year warranty for only $99. My Maitelyn sofa and ottoman are perfect in my new home and I could not be happier!

Roushan was a great salesman who was attentive and gave me great opinions on couches. Come see him for your next buy.

I went to t b e location in Tempe and the employees were very respectful. They allowed to browse without haggling my wife and me. When I had questions the sales rep. Was very knowledgeable. Our experience was perfect. I wouldn't hesitate to go to that location again for furniture needs

Delivery was late, not due to the drivers but due to the defective truck lift gate. My husband had to help with getting the gate back in the tracks and lifted, and then they had 3 more deliveries with the same truck. But once they were able to actually bring the furniture in, everything went great, they got everything assembled and placed well, and we love the furniture!

Professional, knowledgeable with overall experience.

The salesperson said we’d have our couch in 5 days. We ended up waiting a whole month for our couch to come in. Wouldn’t waste your time

Quality furniture at reasonable prices. Love my chaise sofa! Third party delivery was a guy who didn’t speak ANY English so trying to tell him the sofa had black marks all over it was useless. The sofa was back ordered and I waited over a month so didn’t want to wait any longer. I cleaned all the black marks off and made note to self - never pay $50 for front door delivery.

Roushan was amazing and most of all responsive! so easy to work with! I will definitely be a returning customer!

Nate did a great job! Very happy with our level of service and our new furniture?

Everything experienced during purchase of our new bed in the store was 5 starts, but everything since dealing with Ashley's customer service has been horrible. We had a damaged bed at delivery that we rejected, we had a broken draw and incorrectly manufactured foot board once the new bed came and was assembled. This all go fixed in a rather timely manor, but tying to get any credit for everything that has been wrong since the initial delivery has been all but impossible to talk to anyone about. The stores can't help in this matter anymore as i been told, it all has to be done via Ashley's Corporate customer service. Which btw doesn't even have a automatic option to track a claim number, its horrible to navigate. We will NEVER buy anything from Ashley's again. The sad part is it is no fault of the store, its the fault of the corporation.

I went there with my mom and cousin and we were looking for couch for my living room. All the furniture was really pretty and in no time we found something of our liking. Antwan helped us a lot, he was very kind and really patience while he answer all of our questions (we had many). The whole experience was good but Antwan made it a 10/10

Had a great experience and loved looking around at all the different furniture

Had a great experience with Vartan Sarkisian when we bought out sofa set. Highly recommend Ashley !!

Our salesman was very nice and attentive, and we also got free coffee from blue house coffee roasters. Overall a very nice experience!!!

I enjoyed myself with the help of Vartab Sarkisian. I got what I wanted and than some. Definitely be back and recommend my family over.

Went to Ashley furniture store today looking for a dinning table and Mr. Luna along with Mr. Vartan were very helpful and gave me a great deal! Their customer service is 10 out of 10! I highly recommend them .

Do NOT buy from here. They lie about delivery times to get sales. We were told late September early October. Today they call and say November. A new house with no furniture now because of this shady business. If you look at other one star reviews you’ll see they do this a lot. So BEWARE ! Update the response I got below did nothing. They didn’t even reply after I sent them my receipt showing the promise date. They are now going to ruin our Thanksgiving because no one will have a place to sit. Ashley is complete garbage.

I want to express my gratitude to both Luna and Antwan for assisting me at Ashley Furniture. They were both very professional and answered all of my questions thoroughly. They explained my purchase in detail and made me feel secure about my purchase. Thank you, I will be back soon for more furniture!

Very knowledgeable and helpful

(Translated by Google) Excellent service, I recommend Joseling, he is very kind (Original) Execelente atención recomiendo a Joseling es muy amable

Awesome experience!!!! Yolanda and Carlos were so helpful it was my first time making a “big Girl” purchase for my new apartment. They explained everything so throughly and answered all my questions and they were so nice !!!

Roushan was very helpful and patient. Showed us a bunch of different mattress options. Didn’t try to force us in a direction. Really cares about us getting the mattress that worked best for us.

We came in to buy a couch with Antwan was amazing and helped us find the couch we need and was so nice!

I absolutely LOVE the world class service at the Tempe location Store... Vartan did an incredible job, he recommended with an exquisite taste and went out of his way to help us out with our living room. He was the most helpful, super knowledgable and always very friendly and respectful in all manners, the store was closing but they managed to greet us and make us feel welcome. It amazes me how they took care of us without making us feel uncomfortable or awkward about the time, store manager and associate with a smile on their face and making us not feel rushed. I’ll definitely be back to get my furniture here! Vartan is highly recommended 10/10

We just had an amazing experience with Vartan. Me and my best friend were literally walking out empty handed, he literally pulled us back in from the door and starting exploring our needs and concerns. Talked about the new amazing products and technology Ashley carries. We decided to give it a shot and allow him to show us stuff. He went out of his way to move furniture around to give the whole view of what we were imagining. Mind you he started talking to us 15 mins before closing but didn’t care cause he knew we had made a long drive from Tucson. He doesn’t cares about the sale , he cares about delivering to his clients! Did not push any sale didn’t felt pressured at all! On top of all this he has amazing taste! Please take the opportunity to go talk to him you won’t regret it!

I recently had the pleasure of visiting Ashley Furniture, and I must say the customer service was exceptional. From the moment I walked in, I was greeted warmly, and the experience only improved from there. A special shoutout to Vartan, who went above and beyond with his patience and kindness. He took the time to listen to my needs, answered all my questions thoroughly, and never rushed me through any part of the process. Vartan’s professionalism and friendly attitude truly made my visit stress-free. I love my furniture that my family and I selected. I also want to commend the manager, Sam, who was equally helpful and ensured everything ran smoothly. He stepped in to assist when needed and made me feel valued as a customer. Both Vartan and Sam exemplified what outstanding customer service looks like. I highly recommend Ashley Furniture for anyone looking for not only quality products but a truly positive and accommodating shopping experience.

Roushan was great and very helpful! He helped us find what we were looking! Carlo also helped us with financing options very nice. Overall very pleased with our visit!

Roushan has been fantastic to work with, He was very professional, polite and patient. Very friendly. Recommend working with him.

Awesome customer service!!!

Antwan provided exceptional service to us today. We were looking for a sofa and he was very patient, showed us all the options and was very respectful of budget.

I am writing this review to express my profound disappointment with the delivery service provided by Ashley HomeStore. I purchased a couch from Ashley on July 27, 2024, fully aware that the delivery date would not be until August 27. A few days before that date, I was informed of a delay until September 12, which I completely understood due to shipping issues/delays happen. Fast forward to the day before the rescheduled delivery (9/11), I received confirmation via text and email that the delivery would be on September 12 between 11:45 AM and 3:45 PM. Given that I had been without a couch for nearly two months, I was eager and made specific arrangements to be home for this delivery. To my dismay, on the morning of September 12, I received a text at 8:10 AM indicating that the delivery was postponed yet again. To be notified LESS THAN four hours before the scheduled delivery window is unacceptable. This late notice severely disrupted my plans and shows a lack of consideration and communication from Ashley HomeStore. I find it hard to believe that earlier notification was not possible. Nobody knew prior to four hours before the delivery window? I had intentionally adjusted my work schedule to accommodate the delivery, only to have those plans rendered ineffective. This experience has left me extremely dissatisfied with Ashley service. Given the repeated issues with delivery times and communication, I will be seeking furniture from other companies in the future. My friends have shared similar experiences with last-minute delivery changes from Ashley, and I am now compelled to avoid your company to prevent further frustration.

I was in search of leather couch and Sam helped me out. He was professional, kind, and not overly pushy. He even moved the couch around for my visual preferences (knowing it wouldn't work). Ask for Sam! I found our perfect new leather couch

Roushan was very helpful and knowledgeable. Great customer service!!

I love this place. I just bought a new house and they're the first place I came to. Phong has been fantastic.

Roushan was very nice and patient. Did not feel pressure at any time. Great buying experience. Would recommend!

Yolanda and Ryan at the Tempe store were amazing and excellent employees. It was an easy process and much better than any other furniture store we have been to.

I apologize ahead of time but this is going to be a bit lengthy. As far as the product that we purchased from them, I have no complaints. However my complaint is about the “sales pitch” that was given to us. When we made our purchase we were promised and agreed on a $599.00 in store credit once we paid off our purchase. It was a through their protection plan and as long as we did not use their cleaning/repair service throughout the payment period we would be given that amount back once we paid off our purchase. We finished paying off our purchase and when inquiring about our store credit they told us that they discontinued the store credit refund and they would not honor what we agreed and signed on. I understand that the refund is no longer offered however, it was offered when we signed. I write this to give awareness to future customers since its obvious that Ashley acted out of greed and is willing to tell/promise anything in order to have customers sign on the dotted line, but once we hold up our end of the deal they do not follow through on their end. I also want to add that we did everything to speak with someone about the matter, but were given the runaround from everyone we spoke to, lasted over an hour on the phone, were not offered any resolution, and frankly were treated with blatant unprofessionalism. If they did this to us they’ll definitely do this to others. Also, who knows what else they try to get away with. I really hope this reaches others, and may even affect their sales, and prevent them future customers. Maybe that’s the only way they honor what they promise. This is unfortunate, because we like their products but they just lost a customer.

It's Ashley's...

Yolanda and Luna, are the best people on Ashley's Furniture Planet, I'm sure we'll be back sooner or later, and we'll request same people. Love Ashley Furniture!

We just purchased a table from your Tempe location. Antwan Vaughn Jr. helped us and he was fantastic! He gave us the right amount of space and was right there when we needed him. We had a great experience and hope to purchase from Antwan again in the future.

Great products with decent prices. Nolan Wilcox’s the sale representative there was a great help and provided insight for furniture we were looking for

Thank you vartan my sales guy thank you for the managers sam and Luna I’ve been in many Ashley stores, but in this store, it was much more selection and the associate was very helpful. It was very knowledgeable. Ask for vartan

Antwan & Carlos were absolutely amazing! They made our buying process very quick and easy. After visiting 4+ furniture stores and looking online, we found the most beautiful couch that we love and they got us a great deal! They also have great coverage, tons of warranty options, & hassle free delivery. I’d definitely recommend them if you stop by this location. Thank you both so much!

Exactly what I need. Ryan helped me. No hassle. Great service. I will be returning.

Yolanda was absolutely amazing! Very kind and knowledgeable, had me in and out in 30 minutes!!!

First time at Ashley’s furniture and the sales person Antwan was very helpful on getting what we needed. He was able to get a perfect delivery date for the new items I have gotten I do recommend Ashley’s furniture on Warner & Priest

We experienced simply customer service from Antwan and Vartan. Actually everyone that was Zender on this particular day was super nice and agar to help. Fabulous quality of furniture from companies that build quality furniture from Vietnam, Indonesia, India, not China, thank God, Furniture that last.! We have dealt with this company over the years and have never been disappointed. They are a one stop shop, from pads, mattresses, couches, end tables, a lot of choices.

Good Work with Vartan Sarkisian he helped me with everything. 5 stars to him

Vartan was very helping and professional!

Josh lynn was absolutely informative explained all in detail, very pleasant will recommend her to anyone looking to buy at Ashley Furniture

Made me feel welcomed rights as I walked in the doors and took the time to explain everything to me. Did not make me feel overwhelmed and we ended up making a deal!

Nate and Carlos made our overall experience awesome and helped us get exactly what we were looking for while making the process easy and enjoyable.

Thanks Sam for your help!

Antwan was awesome 👍

Antwan was very helpful and nice, very generous with his time. Really made it easy and simple.

Antwan has been the absolute best. He has been very patient as we were getting started with having a new credit in the US. We came to the store 3 times and he was always happy to help. He is gracious and very welcoming. We are very excited to use our new couch at our new house!

Great experience! Antwan was the best and very helpful!

Can you really put a price on EXCELLENT CUSTOMER SERVICE? And who can beat these prices???……. EXACTLY, NO ONE!!! I would shop this location a hundred times over 🫱🏾‍🫲🏽🙂‍↕️

I'm putting one star because It's not possible to put Zero, really bad quality furniture and the worst customer service, bought a bed six months ago and the platform broke, been trying to have the technician to come for almost a month, but they never came on the scheduled day. So far no one from Ashley has been helpful (in store, Phone or email).

What a wonderful shopping experience! I was helping my daughter furnish her apartment in Phoenix, and I started shopping online. I ended up calling the store to ask some questions. I am so glad I did because I met a sales person who went above and beyond to help me find furniture that would be available for delivery when I was in town. He was so attentive and communicated with me from out of town as well as when I got here. If you are shopping at the Ashley furniture store in Phoenix, ask for Phong… He is the best!!!

Roushan was a great help, helped to find exactly what we wanted!! Great service

AMAZING!!! i bought a mattress here a few weeks ago because for the last few years I was sleeping on an air mattress "Not a Good Idea" so I was in the market for something comfortable and supportive when it came to my back. After testing out a few different mattresses, I found the right one! Hanan was very informative and super helpful and answered every question I had. I was having trouble falling asleep for the past few months, and now whenever I crawl into bed, I swear I can just feel the stress melting off my body as this mattress is super comfortable! I even bought a cooling pillow which always stays nice and cool and comfortable for my neck as well. The entire transaction was seamless and I had no issues. I now sleep very comfortably! worth every penny!

I placed an order with Ashley on 05/14/2024. The other containers a house full of furniture. Ashley’s has sent confirmation of delivery for 07/11/2024. (Today )I contacted Ashley’s for the time window of delivery and was told they will not be delivering. I then contacted the Tempe store to speak with The supposed manager, Jennifer, who was rude and basically said there is nothing I can do. So now I here with my Service animal with no future and Ashley has not done anything to Correct, the issue or make it right. Jennifer basically said you have to wait till the 18th to possibly get your furniture. Please explain to me that I set up everything on May 14 and Months later, they still can’t get it here on time. Additionally, Jennifer called me back and stated they would deliver the furniture today per the Binding contract if I pay an additional $750 for delivery. Fun when I already paid for delivery and a set up fee. So explain why you write a contract and you don’t follow through with the agreement. It’s a binding contract.

Overall good experience in the store. Employees were attentive and helpful. I ended up purchasing a sectional. However, upon delivery one of the pieces had a very noticeable defect. Had to call customer service and a technician right away, which was pretty disappointing.

Very friendly and professionally stuff!!!

My representative was attentive and professional.

Great customer service.

Nate was very helpful. No pressure sales at it's finest!

Good place to get furniture for your home and also the people are so good especially Vartan Sarkisian. Suggest him to help you find good furniture in your budget.

Their team is amazaingly friendly and helpful, highly recommended!

Phong was very helpful, professional and kind yesterday as I shopped with my mom for new furniture! I'm super excited for the furniture to arrive and very grateful to be in good hands with Ashley-Tempe. Thank you so much!

Ashley Furniture has been our go to spot for furnishing our apartments over the years. We've had great experiences, my most recent was the best, Antwan Vaughn Jr. made the process super simple and he clearly and concisely provided us with all the information we needed pertaining to the product and how it gets delivered.

Competent and knowledgeable salesman.

Nice selection of furniture. Better quality than all the other furniture stores we look at. Bought a sofa chaise with ottoman. Good service Phong was very helpful and helped us secure a good deal on the entire couch set. Highly recommend.

Everything is good in the store

Nate was the best!! Bought a mattress and Patio set.

We visited the Ashley home store in Tempe. We were greeted with a nice smile & firm hand shake from Nate Lindgren. He asked what we were looking for, found us the perfect furniture & let us have our space to look & decide. Once we had decided on our pieces…he was very helpful with all questions, and we were sold!! All done within 45 minutes. Our recommendation would be to come see Nate!!!!!

Very friendly and knowledgeable

We had the best customer service at this store today. My husband and I were greeted by Vartan and he directed us to exactly what we were looking for. He was very attentive to our needs and gave us some great ideas for our furniture choices. he helped us find great items within our budget. It made us very happy with our selection. He was very knowledgeable with every items that we purchased.After finalizing everything Vartan even helped us load three pieces of the furniture that we were able to take home that day into our car. I would definitely recommend friends and family to this Ashley‘s furniture store.

What a great experience!! Nolan was wonderful, knowledgeable and made my shopping super easy!!

Ryan Boatman was very nice, very welcoming, and patience to help me find the perfect mattress Thank you

This is the worst customer service I have ever received after spending thousands of hours dollars of furniture. They have canceled my delivery over 5 times now. They dropped off a head board and no bed frame/ headboard. I can’t even get the actual office to help me cancel the freaking order. Horrible location horrible customer service. I am fed up and being charged for product I never received . If you can see this Ashley’s furniture you should do better and reach out to your customer

We have a coffee table that cracked where the leg was due to a knot in the wood. Jennifer was very helpful. Since we purchased a warranty she took our information and we will be contacted to either repair or replace our table. She was fast and efficient. UPDATE: I have to change my review to a one star and here is why. After submitting the pictures and documentation of the defective parts of the table, we were told it’s “normal wear and tear”. We did not agree with this assessment and went back and spoke with the manager who agreed that our damage did not show “normal wear and tear” and our claim was re-submitted. It was denied again and we were told to go through the insurance we bought at the time of purchase. We reluctantly submitted a claim and were denied because we did not place the claim within 30 days of damage. So Ashley will not back up poor workman and any delay in claims are denied for timing. This catch 22 Is totally inappropriate and should not have happened. Buyer beware!

Greeted by James - he showed us where to find recliners and let us try them and left us alone to test the different recliners. He was not far away once we decided which one to buy. Thanks for the experience.

Phong was a great associate and extremely helpful from the moment we walked into the store. We were looking for patio furniture and he helped us get exactly what we were looking for! The quality of the set we got was absolutely amazing.

I wanted to say thank you to Nate at the Tempe Ashley furniture for all his hard work today

Phong was wonderful, very professional and knowledgeable. He took care of us upon our arrival and pointed us in the right direction without being overbearing. So happy with my easy and expedient purchase with Phong. Ashley needs more Phongs in their stores!

Great outstanding customer service. Vartan greeted us and he was very helpful and super knowledgeable knew about all the stock availability and colors even though it was not on the floor. He was able to put a room together with urban style. He even gave us a great deal on a mattress. We got a free adjustable base with our mattress thank you Vartan. Big Thank you for the store managers, Sam and Luna Thank you Ashley Tempe . We will refer you to all our friends and family To Vartan

Great offers and nice service from the employees.

Phong was very helpful , super nice and patient with me and my girlfriend while we looked at different options. He explained the prices and breakdown very thoroughly. For my first time this was great definitely would recommend Phong for anyone looking to buy or finance. Need more people with his customer service skills

Joselyn was amazing! We had a great experience shopping, found all the bedroom sets we needed . She was very knowledgeable and thorough in getting all of the pieces that we needed put together. I loved that she was patient and no high pressure sell. Her manager was great to work with as well. When Joselyn had multiple customers at one time he completely jumped in to help her out , I really respect the team work they showed! A+ for this store And duo!

Good service, Good Prices. Sales person wasn't pushy.

Jocelyn was extremely helpful, friendly and patient. She took the time to show us around and accommodate our needs & likes without being pushy. Great selections and quality of all their products. We can't wait for our furniture to arrive! The only down side about this store is their delivery time, even though the items we ordered were in stock, there is at least 10 days out for delivery, that's a little bit long, need to work on that Ashley's! We recently purchased at another chain store and our furniture was delivered within a day.

Sam and Phong were tremendously helpful in showing us around the store and helping us choose our awesome new sectional!! They both made the couching buying process such a seamless and enjoyable experience! We can’t wait to see it in our apartment 🥳

Yoli was amazing!! I usually overthink big purchases but she made this such an easy, stress free process. Thank you so much!!

We had a good experience at the Tempe store with Nate.

I cannot thank Nolan enough for his customer service! He was so friendly, knowledgeable, and accommodating. We found the couch of our dreams with his help! He made the process so simple and efficient and was able to schedule our delivery for a date that worked for us. Thank you so much, Nolan! We will be recommending you to all our friends!

The value for money is unbeatable and the attention I received was excellent.

Delivery was easy and they communicated well

Roushan was great help! Made our purchase very simple and quick. Would definitely come back to have him help with us again.

I had the most amazing sales guy. He was patient and very knowledgeable about everything. He worked with me to obtain a great discount to ensure my items where affordable for me. Mr Vartan Sarkisian has an awesome personality. Very engaging and friendly. Luna the office manager was also a pleasure to work with.

To all who visit this Ashley store. My fiance and I needed furniture. Although I was apprehensive about the environment at first, Vartan really stepped up and helped to make me feel at ease. He made me a wishlist and let me try so many beds and couches. Then I was back a second time to verify and make the final decision. I had a place to buy the furniture much cheaper but Ashley store matched the price. Would have been $5500 at the store, but they matched my price of $3000. So awesome. Being a military member, I appreciated the care and patience and the non-pushiness. I will recommend this store to anyone. Thanks to the team at Ashley. Being in transition from another duty station, it's nice to have one piece of the puzzle fit so well.

Very great service , very nice gentlemen and very helpful super sweet !!! I will be coming back !

Great service. Not pushy; enjoyed working with Roushan

Great experience working with Yolie and Luna! Yolie was our very friendly/kind customer service representative and Luna helped us work out a good deal.

Nate was amazing and very informative. Wonderful experience.

Nate was awesome. Helped me find a great couch

Luna and Nathan are TOP NOTCH reps for Ashley… they both know how to get personable without getting too invasive while making you feel at home in The Ashley Home Store…

From the moment I walked in, Nate was attentive, knowledgeable, and incredibly helpful. He took the time to understand my needs and preferences, offering insightful suggestions that perfectly matched my style and budget. Their expertise in furniture and design was evident, and they patiently answered all my questions, ensuring I was confident in my choices. With their assistance, I was able to find the perfect pieces for my home, making the entire shopping experience enjoyable and stress-free. I highly recommend Nate to anyone in need of guidance while shopping for furniture. His dedication to customer satisfaction and keen eye for detail truly set them apart. Thank you, Nate, for your outstanding service!

Most unprofessionally sales person I have ever found at furniture store. Once I paid, he never responded my calls or msg… delivery three times changed, delivered Brocken items… issues is they hire third party for delivery, so you no choice other then reach out to store sales manager… They charged my card multiple times for same items

Roushan was very helpful and made our experience buying a bed frame very smooth.

Went to look for a bed and found one. Actually, I knew which one I wanted based on looking on their website first. The salesperson who helped me was very knowledgeable. Answered all of my questions. Fast delivery, too. Looked on a Monday and delivery will be Friday. (Could have been sooner, but I was not available sooner.)

Antwan Vaughn is a great salesman. He helped me figure out what I need. We closed the deal on a new mattress that will work for me. I would refer him to my friends.

Vartan was very helpful.Carlos helped a lot applying for acima.Thank you guys!!!!

Ashley’s had exactly what we were looking for! I cannot wait to set up my furniture ☺️ Thank you so much Vartan and Carlos (Acima Rep)! Both were super friendly and took great care of us. I’ll definitely be back soon for more product.

Honestly, everyone was awesome. Carlos Jovel was amazing at explaining everything to my fiancé and I. He was very helpful, informational, and friendly. I will definitely be coming back and doing more business with him and be doing some more furniture shopping.

Awesome, super helpful and on point. Got what I wanted and everyone pitched in. Dena was great and Carlos was great

Roshan is the man to see for all your furniture needs 🙌🏾 Don't worry about money, Carlos will work it out! Get to Ashley in Tempe today!!

Salespeople are very Friendly, and they always provide us all the information we need to deeply understand the product and it's features.

Nate was fantastic. Patient, helpful and knowledgeable. Did great working in my budget. Would definitely work with him again

ROUSHAN IS THE BEST!! Always ask for him.

Nolan sales associate excellent customer service. Nolan went above and beyond to meet our needs threw the whole process of purchasing our furniture. He was educated on the furniture gave us full detail in pricing and material it was made of. I highly recommend Nolan for your furniture needs. Priscilla Ortega Anita Torres.

Roushan was excellent and very helpful in finding everything we were looking for. Very knowledgeable and we will definitely be back!

Roushan was such a help in our purchases. Thank you for making our experience so easy and special.

Exceptional experience working with Nolan, today! He was extremely knowledgeable about design, make, model, and knew exactly what we were looking for! We love Ashley Furniture, and Nolan just made us love this store even more!

Dena was wonderful! Thank you for your help today :)

It was a great experience coming to Ashley furniture,and we met Nate what a wonderful person with great personality.

Nate & Carlos are great! They've been a pleasure to work with over the last few days. They both worked together to make my purchase fit the budget, and minimize my out of pocket costs! The time and effort they put into making things happen is unmatched at any store I've ever been to!

Sam is GM of the year at Ashley legit! I actually had a voucher from a class action law suit with Ashley and I wasnt expecting to find anything to be honest. Sam helped me find some really nice lamps for my new house and a unique side table. It was quick and simple working with him today and I appreciate the high level of customer service!

Hanah A. is very kind, helpful, and efficient! While helping us find a recliner for our living room she was very personable and professional. This was the best experience we have had at a furniture store yet!! :)

Antwan was extremely helpful from the moment we walked into the store . We were specific on what we wanted and he took us to the options; he was very knowledgeable on each product. We appreciated the soft approach, no pressure, and his patience. We received great service and not to mention a great living room set at a wonderful price! We will be back and will be looking for Antwan!

Vic and Dena were great to work with.

I highly recommend Nate with the Tempe store. Nate worked within our budget, identified pros and cons of each item, and best of all, didn’t try to push us on the most expensive item. Nate was quick and efficient with communication as we handled many of the interactions over the phone. Will definitely see Nate for any furniture needs in the future! Thank you, Nate!

great experiene

Great Store !! They did a great job Joselyn was very helpful and the manager too !! They stay more time After they close and helped to choose the right furniture for our space

Roushan was a great salesman, very patient and informative, cares about your likes and all . He will take care of you. Very satisfied with my purchase. Bedroom set and living room tables.

Phong worked with me at the Ashley store in Tempe AZ. He was extremely helpful and very patient with me thru my furniture purchase. Excellent customer service.

Vic it was awesome thank you Vic. We bought a mattress a sectional couch and a drawer thank you for all the help you're the best

Our sales associate Vartan is a great person, friendly and very knowledgeable about products! The store manager, Sam and the Acima account Rep. Carlos were also very kind and helpful as well!

We came in to browse and left with a delivery scheduled for next week. Vic helped us with all the information we needed to make a great decision. He is knowledgeable and professional. We recommend Vic and Ashley Furniture.

Phong was amazing !! He went above and beyond. Definitely recommend him.

Excellent service received by Mr. Vartan during the stay at the store located in Tempe.

Had a very wonderful experience with Varton, he helped me the 1st time I came in and and looked for to help me. He was very knowledgeable and pleasant to work with

Fantastic service from the moment I entered!

The selection was great and we ended getting almost everything we needed. Vartan especially was really nice and helpful. We were a little late to the store but he made sure that we weren't rushed and he was very knowledgeable, knowing exactly what to look for based on our descriptions!

Stay away, be aware. Very unethical sales practices bought an item from here and they insisted I didn’t have to look through the packaging to make sure everything was in there. Get home and there’s multiple missing pieces and broken pieces called the store and they said I’m basically stuck with it!!! DO NOT SHOP HERE

Hanna was very patient and kind when assisting me with choosing my furniture!

Vartan was great!

Sam is great! He helped us purchase the couch we have been looking at. He explained everything thoroughly. We are happy with our purchase.

No hassle shopping experience every time I've visited the store. Definitely a highly satisfied repeat customer at this Ashley Store in Tempe, AZ. Thank you!!

Had an amazing experience buying furniture for our home, the salesmen Phong was top notch. I would recommend anyone looking for furniture to see him. He was helpful in picking out furniture for 4 living spaces, he helped with picking furniture to fit the rooms along the right size and color schemes

It seems large, but they only really had couches. The staff was nice and left us alone - which is preferred and better than other similar stores where they follow you like vultures.

Nate was great today! Very helpful and spot on with his information. It was a very welcoming and enjoyable experience. Thank you, we are excited for our new sectional!

Roushan did an amazing job! He is very knowledgeable and attentive, I just purchased my first home, he made furnishing my new home such an easy process! Thank so much Roushan

Roushan, is an absolute pleasure to work with! He is very personable and knowledgeable, He answered the questions we asked. He is a valuable asset to Ashley Home Store!

Roushan is a great value to Ashley, knows all products and can recommend effectively. Thank you for an excellent experience Roushan!

I bought a dining set from Ashley. They were efficient and helped to book the delivery time based on our availability. The quality of the dining set is good! Recommend.

Vic was amazing and beyond professional, knowledgeable and so helpful. These people are assets to a corporation as Ashley Furniture. I will say this Veronica from Avondale store is someone that needs to be removed, she somehow, created her own price list an is completely stealing from the consumer. Ashley Furniture, this lady will be a down fall when people catch on what she’s doing.

Nolan took great care of us! We are very excited for our new couch!

Nate was very professional. He was very knowledgeable. He didn’t hassle. He knew just when to step in and offer input. Made the purchasing experience very smooth.

Beware. They are a business that price matches. BUT they tell you they can only price match if you buy the warranty. Went in and the sales person had the manager come to speak to us. Specifically stated if I have to go that low on a price i have to add a warranty so that corporate won’t say anything, this is the only way I can sell the set to you for. Really???? I can go to the business where your price matching and just purchase their for that price and no warranty. Be careful for their sales tactics. After reading the reviews on their warranty it’s not worth it. Buyer beware

Very happy with my new server! Phong was helpful and delivery was on time with plenty of updates.

Had a lovely experience at Ashley. Was able to purchase a tv stand with Vartan S. He was very personable and made the process seamless and easy! He was able to work within our needs and made sure they were met easily. Would 100% recommend.

Vic my sales guy is AWESOME person!! Very patient kind as well. We love Vic😊

I love this store. Always helpful without being pushy or aggressive

Phong helped find everything we needed and was fantastic. Found us great deals.

Great experience at Ashley home furniture in Chandler today! My sales rep was friendly, attentive, and I never felt pressured. Thanks so much, Antwan!!!

It was actually effortless. No pressure

Went in to look for a couch with my husband. We both dread furniture shopping not only because of the time it takes but also because of the salespeople. We were so thankful that Nate was helping us today. He let us have our time to explore options, was extremely patient with us and made what is usually a super long and arduous process, seamless. We got exactly what we wanted for a reasonable price. Thank you Nate. We will shop and recommend Ashley in the future just because of you.

Abdoul was so helpful in helping us select an absolutely beautiful couch that fit in our budget. He was patient as I dragged him and my husband back and fourth across the store 7 times. Very please with the quality of furniture and customer service at the Tempe location.

My wife and i recently bought furniture at Ashley in Tempe. Abdoul greeted us with a smile and was very informative. He never pressured us into buying. Luna was also very helpful. Our furniture arrived timely and looks great!

It’s a furniture store.

Nate was the best. No pressure sales guy and super friendly and helpful. Really happy with our experience 👍🏼

As I read the reviews on here, I realize that everyone received great service. My wife and I did too, even when they sold us the expensive protection plan. However when we developed issues with the sofa they were not as helpful. Everyone blamed everyone else, we had two people who claimed to be store managers ( no business card or name tag) each on directing us to corporate without trying to help. One even told us we could leave the store because he couldn’t help us. what a difference in treatment. Never have I been so disappointed. I have spent over 17 years in management and I would never treat anyone the way we were treated. This will go up the chain. I promise

Nate at the Tempe store was the perfect salesperson for my husband and I. He was very patient with us, very informative, very detailed, very friendly and very courteous. Thank you Nate and Ashley for another great experience.

Well organized, And sales people are kind and very professional.

Very friendly and very helpful staff

I went to go and buy some furniture todwy. Joselyn helped us out alot and was able to get us a really great deal. Great furniture and great prices.

My experience with Ashley-- Tempe, Mesa & Gilbert, has been fantastic. My husband and I were looking for barstools over the past few months, and they were not bought until we went to Ashley's - but just to look! The deal was not only great, but the service was outstanding (not kidding!) we dealt with the 3 locations mentioned and bought from all 3. No pressure, just guidance. I don't know why we didn't consider Ashley earlier!

Wow! From the moment my family and I walked through the door of Ashley's Furniture store the hospitality began. We were greeted politely by a member of the sales team without any added pressure that salespeople can sometimes apply. We were shopping for a few kids' beds that we saw online but they were no longer in shock; well of course clearance items go fast. But to my surprise, the saleswoman showed me similar beds slightly higher-priced. She contacted her manager and he was willing to work with us and matched the online price of the clearance item, seeing that it was still posted. We are far from rich and the help we got from this store's team did come in handy. So from my family to yours thanks Ashley's. You want friendly, fast and reliable service with a great selection of items for your home I do recommend Ashley's. I mean seriously, who doesn't want to be treated well when you go into any store?

Roushan was extremely helpful in finding a pet-friendly couch for my home! I highly recommend checking out this store and asking for Roushan as he is knowledgeable and more than willing to go above and beyond to ensure you find the right fit for you.

Ashley had good collections and Roushan is an awesome sales person who answers all questions patiently and clearly.

All associates that interacted with us were very friendly and welcoming. Special shout out to Luke from the warehouse who went above and beyond to help us bring our chest home in his own truck. When it didn't fit in our car, he offered to deliver it to us in his own truck after he finished his shift. We are very appreciative of this very kind gesture! Thank you again Luke 😊

Customer service is great and very helpful! Thankfully Luna and Abdul were there to keep me company while I was forced to shop with my girlfriend.

Yoli was very kind and helpful and made the process very quick and easy.

We purchased a new sectional today and Roushan was amazing! He knew exactly what we were looking for and was able to talk us through the features and durability which is what we need. Our entire experience was fast and friendly. I can’t wait to get my new couch!

Roushan was great & made this a quick transaction which is exactly what we needed.

Nate was so nice, patient, extremely helpful & knowledgeable. Great store, experience & seamless delivery. Thank you very much.

Fantastic shopping experience with Roushan at the Tempe store! Ashley always offers updated styles and solid quality pieces.

Roushan was super helpful and patient. He explained all our discount options clearly and made the purchase very easy.

Went there to shop for my new place and Sam the manager was extremely helpful! He helped me find the best deals and took time to help me find things I loved. Highly recommend!

We went to Ashley looking for countertop barstools since we love our leather couches we purchased a few years ago. We were greeted by Hanan and she directed us to where they were located in the store. She then followed up with us to see if we had found any that we were interested in purchasing. The pair we wanted to purchase were out of stock. She suggested that she could order them for us and have them shipped to our home which was perfectly acceptable for us. She was so helpful. We received our barstools within days of ordering. Hanan is a great asset to your store!

Had to come in for replacement parts and Litzy and Luna helped me order them. They both are extremely friendly, professional and knowledgeable. I am so happy with the service they provided!!!

Always get my furniture!!! Loooove all of my items! Roushan was amazing he was so nice and helpful!! I definitely choose Ashley everytime!

Sam was great with everything! We purchased our dining table set and it was so easy and quick! Highly recommend!!

Such a great experience with Luna and Abdoual! They greeted me as I walked in and made the experience easy for me. I’m very happy to have purchased again from Ashley’s! The people make a difference and they both made sure I was comfortable and they deserve a raise!!

Roushan was excellent kind and professional. Know his numbers helpful and very knowledgeable ! Made the process nice and smooth. Including the staff!

Roushan led me to exactly what I was shopping for and gave great customer service.

Just moved to Arizona from Massachusetts and I found the best place to make my dream house! Thank you Abdoul and Luna for all your help!

Roushan provided excellent service and was very knowledgeable with any questions I had. Would highly reccomend

Roushan was SUPER. He even moved furniture around to help me figure out if it matched. Could not give enough stars!

Roushan was great! He was knowledgeable about prices, availability, and color ways. I had a great experience.

Tempe Ashley Homestore has great customer service. Sales Manager, Edward Luna was so helpful and solved my issue quickly. Sales rep, Joselyn was very helpful as well. Highly recommend Ashley Homestores!

My boyfriend and I were looking for a sofa when visiting, we were greeted by Roushan, I told him about our specific requirements and he was helpful in showing us sofas that met our requirements. I appreciated that he wasn't pushy and gave us space to look while also checking in from time to time to help us out! I’m hoping the delivery will be as seamless as the experience in store.

Roushan was very helpful

Great customer service. I was director of Customer service for 35 years and I value that. Thanks to all that were great with me today,

Great selection & great service., a must when looking to furnish a home or backyard.

My 1st time I went to the store and Rousan if I'm spelling his name right. Was the 1st to come up to me and asked to help. I don't like being hovered over when shopping for thing's I already know what I want. He allowed me to do me on my own. When I came back the 2nd time that same day to buy what I thought I wanted Rousan was there to help without a delay or any attitude from our 1st meeting. I love how this Young man does business. Keep up the good work.

Jacary and Carlos are awesome ask for them if you come to Ashley ! I put a dollar down and furnished my whole home. We have just built a new home and didn’t want to run our credit with acima I didn’t run my credit and was able to get president day deal!

Edward L. is the man to talk to he was able to help in every aspect. He really made us feel comfortable as customers and we all know that’s big when it comes to spending our hard earned money. This store as a whole is awesome and very nice we will definitely be back!

Walked in and was greeted right away by helpful salesperson Phong. He asked a few questions to better tailor my experience/needs and delivered above and beyond service. Was able to address some concerns and got me taken care of in very short order. Walked out a happy customer. Would come back again.

Jacary Hawkins was so efficient and helpful with my process of finding and buying new furniture. He really is amazing at what he does, I just want to say thank you for all of the help!

Jamar and Carlos best employees at this store and any other Ashley furniture home store in the state. Amazing help got us everything we wanted and more!!

Wonderful experience great selection. Jacary was absolutely a terrific salesman.

Jacary was an excellent! He helped me and my wife get the perfect furniture set for our family room.

Mr.Phong, Retail Sales Associate welcomed us warmly. He was amazing, was very patience, respectful. No matter how many questions we had .. he answered them all and even helped us understand the terminology related to furniture, helped us choose perfect furniture according to our home’s interior. Thank you Phong

Really nice place and good ambiance. Retail sales associate Phong has helped very well . Thanks to his patience and explaining us everything.

Jacary was amazing!

Very personal service. Got everything we could want and more thanks to Jacary!

Jacary and Luna were excellent in selling us a couch and took wonderful care of us! Would highly recommend them!

Jacary was extremely accommodating, helpful, & knowledgeable! He gave us an amazing discount and included a free night stand! He was kind, nice, & friendly! We truly appreciated his expertise and services!

Our salesperson was great and easy to work with

Customer service by Vic was amazing and he was very courteous and attentive. We will definitely be back to check out more furniture 😀

Roushan was an excellent sales person! He was able to show me a different variety of recliner chairs that I was interested in purchasing. There was never any pressure from him to purchase a specific model or design. It was a very upbeat and positive experience!

Lie about warranty

(Translated by Google) Thank you Nathan Lindgreen for your help, at all times very kind, attentive and above all helping me. (Original) Gracias Nathan Lindgreen por tu ayuda , en todo momento muy amable , atento y sobre todo ayudándome .

Sales person was knowledgeable

Jacary was an absolute pleasure to work with. Professional and courteous in every way possible, made my entire shopping experience remarkably pleasant. Certainly going back to see him for more pieces soon!

James was very knowledgeable and super easy to work with. Didn't try to up-sell and led me to exactly what I was looking for. Exceptional customer service.

Joselyn Salazar introduced herself to us as soon as we walked thru the door. Immediately she was helpful & attentive. My sister & I found the coffee & end tables we were looking for. She was able to check us out & set us up with a delivery date. The service was excellent & she was friendly & knowledgeable. The customer service is why I keep returning to Ashley Furniture store. Thank you.

Jacary and Sam were very helpful on helping me find the right furniture that I needed. I just moved from New Mexico!!! I highly recommend both of them!!

Jacary was great well knowledgeable in all the products, was a blast to work with!

Jacary is truly the best he helped furnish my father in laws home in 15 minutes I couldn’t be happier with him I see why your the best jacary!!

Great customer service

(Translated by Google) Jacari (Original) Jacary

Roushan did great today with our purchase

Jacary - coming from a 50 year sales rep., this guy is the best! Can sell ice to Eskimos.

Great customer service from Robert - helped us find what we wanted and got us a great price!

Very nice people. Quick delivery. Vic was super helpful

Not trusted company. Never purchase any furniture here.I wish i can give 0.

Great service

Great experience. Abdoul was very helpful and knowledgeable.

Love my experience with Nathan. Very professionals and straight forward.

Great service. Thanks Roushan!

My visit to Ashley was to look for a set of dishes. Vic my sales representative was very attentive and I found exactly what I was looking for. I even bought a set for my Granddaughter.

Great salesman, helped me find exactly what I needed and it was a quality piece of furniture

Jacary Hawkins was extremely helpful in our search. Happy with everything we bought from Ashley and at really good prices.

Jacary was amazing today

Jacary was super helpful and hilarious! Super glad he could help us out

After an almost 2 month fiasco trying to buy a recliner from living spaces i went to Ashley furniture in Tempe Az. Nate ( and Abdule) made getting exactly what i want so easy! Amazing service and my new chair will be delivered in a few days. Very impressed! Nate deserves a raise! Ashley Furniture is very lucky to have him on their team and watching him train Abdule was interesting , he’s a very friendly young man and will make another excellent member of the team. Cheryl Bessler

We are very pleased with the furniture we found and the great help and service of Nate!

jacary was very helpful and kind. appreciate all the help.

Jacary was great today

Jacary is fantastic! Highly recommend!

Briannah and jacary really changed our experience with Ashley’s. We had a bad time online but the restored our faith thanks again.

Honestly very disappointed with the service from one of the customer care rep at Tempe store.The whole deal for interchange between items was wrongly understood and instead of request for two items we just received one in a set ..They just said mistakes do happen and left it ..Very disappointed customer .have been a loyal Ashley customer now don’t think will continue as one. They talk big words like customer centricity but looks like they don’t know even basic of it.

Jocelyn (forgive me if I’ve spelled it wrong) was absolutely fabulous. Thanks for the amazing service and finding a great mattress for us. I’d shop again and refer friends for sure.

Very good experience. Great selection and competitive prices. Rob was helping us choose mattresses, he was so patient with all of our questions and really knew his stuff. Enjoyed it and looking forward to delivery!

Jacket was amazing today

Jacary provided excellent service with great personality and great humor. Above and beyond expectations.

Very helpful but not pushy sales people! Definitely will be back to get the bed and sofa

Jacary was extremely helpful and incredibly kind! Customer service was impeccable! I will recommend Ashley furniture and specifically Jacary to all my friends and family!

Easy fast and comprehensive

I had never been into the Tempe Ashley store before. It is very nice, bright big space. There is plenty to see in. Their showroom as we did fin the furniture we we looking for at a great price.

Jacary was very helpful in helping us make our purchase on our couches and barstools. He was very informative on the couches and not pushy whatsoever. I recommend him for getting assistance an any purchases!!

Great service, very knowledgeable and super friendly. Definitely recommend working with Phong.

Roushan helped us. Great service and was very helpful with what we wanted!

Good

Jacary was awesome finding the right couch for me with all of my requests!

Hanan was so helpful today while looking for a couch!

Great service. Manager and salesman were very helpful and gave us a great price

Best option is no stars. Delivery guys don’t speak any English. Used an impact driver to screw in pieces together and split one of the supports along with stripping out another hole. This was needed for an event this weekend and the best I was told is maybe sometime 8hrs later they will process the return and then check the schedule, which will most likely be a week out. It’s been a while since I’ve shopped at Ashley due to the poor customer service and wow I guess some things never change.

Jacary has to be the kindest soul I have met in my life. Not only did him and Luna furnish my whole home. I got to learn about jacary and his story. Do you know that jacary is a leading salesman for this Fortune 500 company. His first year he was able to deliver 1.6 million never being in this industry and I can tell you how. He is so genuine and heartfelt and listens to your needs. This guy needs to be in the hall of fame for this company id try to hire him but I think he’s well off. Thanks jacary keep it up buddy

Great low pressure sales experience

Part of my experience was good, the salesman helped while we were in store & then I was able to call back later & order the table & chairs we wanted. The bad, the order was placed with a delivery date 5 weeks in the future because our new house isn't ready. Also we live in a remote town where delivery isn't available so I used my sister's local address for delivery. Our intention was to visit my sister for the delivery so the boxes wouldn't be a problem. Well, the chairs were dropped off about 5 days after purchase & the table was dropped off 3 days later. No notice that delivery was scheduled. No one was home at my sister's, the boxes were just left at the front door. Very disappointed with the delivery.

I had a good experience Vic was very helpful and friendly.

I ordered furniture over the phone . Spoke with a gentleman named Robert . He was so great . He offered his professional opinion , Stayed within my budget , listened to all of my furniture needs and went and searched his showroom in order to find an alternate couch . The process was so easy and quick … thanks to Robert !

Roushan is of great help. Always stayed in contact.

Jacary was amazing! Helped so much and got me in and out super quick and got me an amazing deal on a mattress. Totally reccomend him to anyone shopping at Ashley!

Luna is the best! He and Phong really helped me to make it a Merry Christmas this year shopping at Ashley Furniture! They deliver on everything they promise! Quality products for sure! Thank you guys! Merry Xmas!!

Hello Ashley Store! I thought Jacary was spot on. He was very professional and knowledgeable with great customer service. He made it so much easier to make a decision on what I actually needed for a new home I moved into. Thank you!!!

Very friendly service

Great store and furniture! Shout out to Joselyn who knows not to overwhelm a looking customer but checks in for questions. Thanks for the great customer service!

Jacary was AMAZING! Ask for him if you come in!!!!

Jacary is a great salesman. Was to the point and didn't try to sell us anything we didn't want. Would shop with him again.

Jackary was fantastic and absolutely wonderful!! We enjoyed working with him on finding the best bed set and mattress, we'll definitely go back and work with him later on (:

My salesperson was very helpful and knowledgeable

Jacary was awesome

Phong helped me with my services to get the bed I wanted !!

Jacary is awesome and so knowledgeable!

Good quality furniture at a great price. Vic helped us he was very helpful and answered all questions as well. Was looking for bar stools he helped lower them from the high display and was patient

Bought a $4k mattress PLUS the extended 5 year warranty, which supposedly covered ANY kind of damage except anything pet related. This is the information that was verbally relayed to me by the salesperson who eagerly took all my money, and it is also the information that is listed on the “Premium Protection Plan” pamphlet I received which details the terms of my coverage, as per the plan that we PAID EXTRA FOR. This incredibly expensive mattress is now unbearable to sleep on, and has a very evident sagging spot which clearly shows internal damage to the structure of it. No one I talk to seems to be keen on helping me. Manufacturer claims that I have to file a claim through Ashley since they are a verified retail partner, and part of the agreement Ashley enters into as Sealy trusts them to sell their products, is that Ashley handles all manufacturer warranty claims for the items they sell. Yet Ashley tells me the warranty is only good for 1 year even though the manufacturer’s website says their mattresses have a 10 YEAR LIMITED WARRANTY. Never mind the fact that on Ashley’s website I can clearly see that Sleeper Mattresses have a THREE YEAR LIMITED WARRANTY through Ashley’s own policies. Yet I am told that unfortunately they cannot do anything because it is past a year since purchase!!! And GBS, the third party warranty company that I literally paid extra for, all under guise of them supposedly covering ALL ITEMS I PURCHASED, and ALL KINDS OF NON PET RELATED DAMAGE, also refuses to do anything about this. This is absolutely freaking outrageous. We have purchased multiple items from Ashley and have spent well over $10k at this store, the sales rep who helped us made several mistakes including selling us the completely wrong couch claiming that it had features which it clearly did not. We let it slide because it seemed like too much of a hassle to return the couch once delivered and assembled. We thought maybe it was just a forgivable case of negligence due to her being new, but I am starting to wonder if everyone at Ashley just says whatever needs to be said in order to secure a sale, and once they have your thousands of dollars in their hand they couldn’t care less about you or your problems! I literally just got off the phone with the manufacturer of the mattress, and they verified that my mattress should be covered for 10 years, and Ashley is supposed to comply with the manufacturer’s warranty as they are still an active retail partner. Which means that everyone I have talked to at Ashley Furniture is LYING in order to avoid paying out for a defective item they sold me. You are so much better off buying things directly from a manufacturer who will actually stand by their product instead of trying to wash their hands clean of any issue that comes up once your money has been eagerly taken. Ashley Furniture will NOT stand by any of the promises they make you in the store, nor will they stand by the warranty policies that are blatantly stated on their own website, nor any of the agreements that they come to with manufacturers who are trusting them to sell their products as they are supposed to be a reputable business that manufacturers can entrust their retail operations to. I am so thoroughly disappointed and enraged by this whole ordeal. We dropped over $4k on a mattress because our old 10 year old one was terrible to sleep on, only for the new one to become even more uncomfortable than the old one in less than two years of purchase, and NO ONE at Ashley will do anything to help us, which is defrauding both me AND the manufacturer whose policies they are supposed to be abiding by. Ashley Furniture is nothing but a bunch of crooks who will say whatever they need to say in order to get your money and once your money is in their grubby little paws they will go back on every promise and policy that is meant to protect you :) Spend your cash here at your own risk!

Jacary is the best! Thank you for your help today !

I had an outstanding experience with Ashley's Tempe location while purchasing furniture. Vic and Luna, in particular, stood out for their amazing and helpful assistance. Their expertise and support made the furniture shopping process enjoyable and stress-free. I highly recommend their services for anyone looking for quality furniture and exceptional customer service

I just want to highlight Jacary the sale representative at Ashley’s furniture for his seller customer service. Jacary was very informative, friendly and offered me the best deal yet. I have looked at multiple furniture stores throughout the valley and finally I’m done. Thank you Jacary! If anyone is looking please give Ashley Furniture a chance and ask for Jacary!

Had a good experience with Jacary!

Jacary was the best there could be.

We went in looking for a very specific couch and Jacary was super helpful! He was quick and efficient and got us set up with everything we needed.

Very helpful

Vic was the best retail sales associate I have encountered at all of the furniture stores in the Valley. He had patience, understood my budget, and only showed me high quality items that fit my aesthetic. He would even text me when things came in that I was looking for. His manager Luna was phenomenal as well. They provided us with additional discounts for bundling items together. This is the best customer service I have received in Phoenix. I will be back to purchase from Vic and Luna :). I highly recommend you visiting the Ashley store in Tempe and working with Vic and Luna!

I would like to give a superstar rating to Ashley furniture!! Yours is the best store!! Jackary Hawkins was very helpful in assisting us with selecting the furniture for our home!! He was very professional and positive!! He definitely deserves an award for his hard work! Keep up the great work Ashley Furniture store! Blessings, Psalm91

I purchased a sectional couch on black Friday and was confirmed delivery on 12/2/2023 waited for delivery all day and nothing. No one had the courtesy to contact me and say that it was rescheduled for 12/9/2023 and to top it off it wasn't even in stock. Talk about bait and switch. My 85 year mom has to sit on a fold out chair to watch TV because we have no couch.

Joselyn was extremely helpful for me and my pregnant wife. We moved into a new home with only a few months to prepare before the baby was born. Visiting the Tempe Ashley location was stress-free, positive, and so easy whereas it could have been quite the opposite at another furniture store. We are incredibly grateful for the service and quality of furniture we received. We will absolutely be returning to this location to see Joselyn and the team again.

Jacary went above and beyond. Very professional and knows his products!

Briannah and Luna were super helpful and patient with me today and helped me pick out the best bed set! Highly recommend to come in!

Had very good experience shopping with Ashely Store at Tempe. Staffs were very nice and Nolan was super helpful to me to shop for good quality furnitures in my budget. I will definitely use this store for any future shopping. and highly recommend Ashley Store to others

Great selection of furniture and beds!

Robert is the Best Salesman at Ashley’s 10 out of 10!Will be shopping with him for years to come!

Phong was very professional and nice. As well as Luna very charismatic and took good care of us.

Great experience! The staff assisted me with finding what I needed. Special thanks to Vic and Luna for a new Great customer service experience!

Good service, friendly service:))

Jacary was amazing! So helpful and was happy to both listen and educate

Jacary is a top-notch salesman. Warm and kind. And very helpful. Thanks, Jacary!

Today 11/25/2023 at 4:30pm we went to Ashley to get a dining set and living room set that we been eyeing on their website, we found out the dining set is available “on floor” as they call but the living room set we wanted is not available on floor, so we keep looking for an alternative, but this lady I forgot her name, she’s in a Italian/middle eastern decent told my husband that if we are not going to buy that we should leave because she can’t move forward to the next client if we are still there. We are stunned but we decided to just leave but we ask the guy in the front (I believe his name is Jacary) if it’s in their policy to ask a customer to leave just because we taking our time to look for furniture, like we only just been there for like 15 minutes, we end up buying a set of dining and living room at American Furniture Warehouse in Gilbert, we like Ashley but just stay away from that sales representative lady in a Italian/middle eastern decent.

Mitra was friendly, professional, and helped us find exactly what we were looking for. Highly recommended!

I was Helped by a sales representative by the name of Nate. He went above and beyond with out orders not trying to upsell us but trying to make sure we got into the right bed that we wanted. Our order was recently back logged till January 2024 and he called us without us having to reach out to find a resolution to getting what we purchased sooner. He ended up being able to get us most of our order without us having to wait till January. He went above and beyond to make sure that we have and had a good experience.

We got our couch and coffee table in June or July when we moved to our new house. We had a nice gentleman, Jacary, help us. He got a great deal for us. We just bought matching end tables today and were helped by Jacary again. We’ve bought other items from Ashley and we have always been pleased.

Jacary was amazing! Got us our couch at an amazing deal and was very helpful and informative through the whole process.

Very professional and made it easy for us. Jacary was amazing!

Quick and easy got in and out signed up for the credit card in just minutes no problem!!

Loved our experience! Went to 4 furniture stores Ashley's was our last stop. Every store previous workers basically ignored us. Soon as we stepped into Ashley's Vic (anh vu tran) was an immediate help. Walked us through the store answered all of our questions and was joyful. We left to try one other store and came right back to speak to Vic. Bought a sofa at a anazing price! Cheap delivery. A great experience! Give our salesman a raise! He will definitely be who i ask for in future visits 😁👍

Nate was incredibly helpful and professional!

Mitra was very sweet and helpful. She also gave us a lot of discount and made the whole process super easy. She explained everything very well too.

I was so happy that I met Mitra in the store to help me out with getting the furniture for my home . She really worked hard to find me the right furniture and to my surprise she worked so hard to get a very good discount working with the manager .

Mitra was very nice to work with and she has great advice for picking out your needs.

Quality furniture and variety of choices. Good service

Antwan was great didn’t follow us around like a used car salesman. They didn’t have what we were looking for but found a couple items to pick up anyway.

Mitra was quick and easy to work with!

Today we going to ashley we going first time there and the staff is very very rude most of the staff is free and they are to aggressive second floor manager come to me and say bad words for my 2 kids and insult me very badly he say all furniture is his own property and say leave this place so I not recommended this place dont waste your time or money here very worst place and worst experience 1/10

Mitra, Highly recommended her helped up immediately once we walked through the doors and helped us pick out our new sectional to match our new flooring! Definitely will be coming back to purchase with her she’s been 10 years in furniture sales definitely knows what she is doing

Mitra did an amazing job with helping me make a purchase and was not a pushy salesperson. Mitra made me feel like my purchase mattered and helped me make the right choice. She’s amazing!!

Robert was an awesome salesman, no pressure, giving many options, was very patient with me. Definitely would recommend him as your salesman!

Mitra, thank you so much we loved your attention 🩷

Robert was awesome, patient, and it was an overall ENJOYABLE experience purchasing our new couches.

Mitra was amazing and was helpful throughout my shopping experience. Would recommend working with her

Mitra S. was very helpful. We appreciated her patience with us.

Phong was Amazing and made our shopping experience a quick and easy process!

I got great service from my sales representative. She answered all of my questions, and she was very patient and very pleasant.

I found it necessary to shop for a new recliner and coffee table. James Miller was the salesman that helped me. He made my shopping experience valuable to and helped me select the right products for me. Thank you James Miller for your help and professionalism.

jacary was fast and friendly

great experience!

Robert was very knowledgeable and helpful. We would definitely work with him again and refer our friends needing furniture. A+!

Mitra had great job.we are happy for purchased.

Excellent customer service. Thank you Nathan for your professionalism in helping us buy the right product.

Mitra was great 😊

Robert was very professional and helped us with a great deal. He was very nice and answered all our questions. It was a great experience.

Phong was absolutely amazing! His professionalism was above average. He was attentive and informative, but most importantly he gave us the friendly service everyone wishes when they enter into a stressful decision. Thank you Phong!

Antwan was excellent and was a pleasure shoppjng at Ashley and a breeze thank you

High pressure sales with overly high prices. Won't be back, don't recommend it.. they guy boasted he was the best salesman in the USA and then said, no one comes in this late unless they are ready to buy.. he then followed us around the store in kind of a creepy way.. just made us uncomfortable.. we went to American furniture warehouse and got an entire bedroom set and a couch and recliner for a 1/3 the price Ashley was asking...

Thank you Mitra for your great customer service!! You made us feel like home!

Mitra is so sweet and so patient. I came in already knowing what I wanted and she made it possible while answering all my questions. Definitely recommended!

Mitra is amazing!!! She gave us amazing deals!! Literally gave us two amazing and saved us hundreds of dollars! 😭😍 we could not be happier with the service and with the items we are purchased. She gave us amazing discounts and helped us so much. 10/10 recommend!!!!

sales associate was very helpful and answered all our questions

Hanan was super helping out choosing a reclining sofa. Her knowledge and great customer service are definitely an asset to the store!

We were in looking for pillows. Mitra was very helpful and wasn’t pushy or trying to sell us on the most expensive ones (like past experiences I have had when looking for new pillows or beds). She let us try out all of the pillows they had and helped us get the ones that fit our heads and necks perfectly! She is a very sweet woman!

Mitra was very nice and very helpful. She was considerate and understanding with what I needed. She is AWESOME💓

Nate was an excellent sales associate! He was super helpful and helped answer all our questions. 10/10 recommend. Thanks for all your help Nate!

Mitra she was the best person to deal with, I will be back and ask for her help again. ~Scott

Mitra was so great very helpful.

Robert was amazing!! Great customer service he went above and beyond helping us find when we need it!!!

Mitra was exceptional and helped us out tremendously. No pressure in selling us anything and genuinely took good care of us from start to finish.

Phong was great with knowing his products! We went all over town and experienced many sales people. Phong at Ashley furniture by Ikea was our first choice and we could not be happier! Let the movie nights be comfy and cozy! Thanks to Ashley furniture and Phong! Love The Bares

Mitra was amazing

Mitra was extremely helpful and a pleasure to work with. Very professional and courteous. Would definitely recommend working with her. She was was awesome!!!!

Robert was Very informative. Helped us select the perfect bedroom set and mattress to fit our needs and budget. Super friendly and nice. Made our experience enjoyable and relaxed.

Mitra was a great salesperson. Helpful and friendly.

(Translated by Google) Mitra is very good, very nice, very good service (Original) Mitra es muy buena muy agradable muy buen servicio

Mitra is the best salesperson, she gave me very reasonable prices and we are super happy and will definitely buy from her again!

Nice quality, and variety

I have a good experience. They are not influencing us to buy the items but educate us about the product