Ashley Store Tucson, AZ

I’m extremely disappointed with the delivery service from Ashley Furniture. The driver, Johnny, showed up visibly frustrated, huffing and puffing the entire time as if doing his job was an inconvenience. The experience was unprofessional and completely undermined the excitement of getting new furniture. If you shop here, make sure you do not get this delivery team. The customer experience was unacceptable and nowhere near the standard a major furniture retailer should be operating at

I recently needed to purchase a new couch and kitchen table, so I began shopping online. Ashley Furniture kept appearing in my searches, especially promoting their Cyber Monday deals. They advertised “No Money Down – 60 Months No Interest,” which sounded perfect since I have excellent credit but didn’t want to pay out-of-pocket right now. I applied for their credit card, took the credit hit, and was immediately disappointed. Despite having a 720 credit score, I was approved for only $1,000, even though I requested $2,000—an amount that would actually cover what I needed. You can’t buy both a couch and a kitchen table for $1,000 without paying a large amount upfront. I called the store hoping they could help, especially since they’re local. I spoke with Tristan, who told me it wouldn’t be a problem to increase my limit if I came in. After driving 45 minutes, I arrived only to be told they cannot raise my limit and that I would need to pay over $1,200 out of pocket. This is completely opposite of the “no money down” promotion that brought me there in the first place. It felt like false advertising and a clear bait-and-switch tactic: approve you for a low limit just to get you in the door, then pressure you to pay a large amount upfront. It’s the kind of tactic you’d expect from a shady used-car lot, not a local furniture store. Buyer beware — they will hit your credit and offer no real help. I regret applying and I won’t be returning.

The reason I am giving one star is because of the marketing scheme they run they'll say they have an item, on sale, you come in, it's not available. Even the sales people said I don't understand why they do that and one of them said well to get people to come in, and when it's not available you sell something else that costs more so I'll bite it's only $200 more than find out it's on back order, has to be delivered from Phoenix which is a minimum of $150 what is scheme they run, just tried to get an advertised sofa sleeper of cours, discontinued clearance, , out of stock but can order a different one for about $200 more ordered from Phoenix, must be delivered to Tucson, and delivery is at least $150 to $200 no thanks, I will go somewhere else. Even your sales people know it's a marketing scheme and apologized saying it's wrong

Excellent service. Thanks to Paul was so patient and extremely helpful. Answered all our questions and we're so happy with our purchase..will recommend and for sure we'll be back . Paul Wilson is a very humble salesperson. 100 N.Pantano Rd. Tucson Az.

Loved the overall atmosphere here. The staff made it very easy for me.

Don't order online if you are not satisfied with your purchase you can't return or exchange your purchase

Biggest rip off store around. Buy there and if your item is defective, the store will do nothing about it. They say it's corporates problem. Corporate refers me back to the store. Brand new and no one wants anything to do with it after you lay down good money! Don't say you weren't warned about a shady store and a shady furniture company!

Don’t bother going to Ashley’s if you’re Hispanic. Walked in the store wasn’t even acknowledged. After walking around for 10 min and noticed how every customer walking in was greeted and asked what brought them in today. Decided to leave and not spend my money in this store.

Great experience, Our salesman Edurado was fantastic, highly recommend asking for him if you need to buy something.

Large variety of options. Just wish you had more color options

Jude was great he helped so much and the whole staff was very friendly. I tell everyone I know to go to Ashley

Eddie at the Ashley store was polite, fun, and helpful as my fiance and I purchased our new bedroom furniture. We will be going back if we have additional furniture needs!

Had a great experience buying furniture here, mostly thanks to their sales rep., Jesus. He was very knowledgeable of the product in the store, gave just the right amount of guidance and advice, really listened to us and our tastes/needs, provided helpful recommendations, and clearly answered any questions we had. Jesus helping us made us feel good. Ashley's "use it or lose it" 5 year extended warranty was also good to hear for a peace of mind ... as long as we remember to bring it up in 5 years 😅.

This place is overpriced compared to other furniture stores. Wife and I decided if we want good quality we will be traveling to Phoenix from now on! Stuff here is just Ikea garbage under a different name. And being followed by salespeople like they're tracking you the entire time you shop is definitely unenjoyable.

If I could rate this store 0 Stars I would. This store is a money hungry, money driven location. Service may appear great at face value, but once you purchased your items, the service is nothing short of terrible. Constantly blaming the mishap from Sam Levitz ownership, to becoming a Corporate level location for Ashley’s Furniture. When contacting this location to check the warranty on a mattress, they referred me to the Customer Service Call Center number, who then referred me back to the Store Location as it was an “approved vendor”. The constant back and forth is tiresome. Blaming the ownership of Sam Levitz is their go to excuse. It seems the customers are the only ones who are put in the spot where they are screwed over due to things out of the customers control. I recommend staying far away from this location and Ashley’s in general. There are far better options with better service and support online. I have continued to receive no assistance or help for issues that they should be able to address. It is unfortunate I spent money here in the first place and if I can go back, I would have not purchased anything at all.

Fabulous selection! Very helpful store staff. Very reasonable prices. Great furniture store!

Walked all over the store for 15 minutes and never had a single person even attempt to talk to me..

I don't even know where to start with this one but here it goes... (Read at the end when I met the manager) It took me 4 days to get an order with Ashleys. I sould have given up and go elswewhere but did'nt. Tried to order online and it put a hold on my card for a week with no confirmation. When I called they had no record but the hold was on my bank. After numurous calls decided to call the local store in Tucson. It took them an hour on the phone to order 4 items then the system would still not take my payment. Called the the manager he couldnt get it. Decided to drive 30 minutes to make a payment at the only store in Tucson. The Manager and several sales people where loud and joking around at the desk. I went politely up and told them my name. The cashier girl giggled and said now I can put a name to a face. Met the manager Courtny and he still had problems taking my payment. I joking said I was just trying to give Ashleys my money. He said you can give it to me...I can take my lady out. The guy next to him said .."did you hear him he said he gonna take his woman out hahaha". I asked him why the "white glove" advertised $299 but he is charging me $354. He said because I gave you a discount on another item. What?? I proceded to make my payment because I was sick of it and as I walk around the corner I could hear them mocking me. I was always nice and was treated very disrepectfully. I have a lot more but to long a post already. Bottom line buy somewhere else besides Ashleys!! PS they said a District manager was going to call me but havent heard in almost two weeks now.

This review is a general observation when ordering with Ashley, not particular to this very store. It just happens to be the closest to me. My experience would have likely happened if I had not ordered online but at this store, so I believe this is still valuable for potential customers to consider. I ordered an Ashley's dining set through their website with a delivery date of 9/30. Their annoying AI system hammered me with emails every hour on a weekend to tell them to confirm (after I had already picked this delivery date myself) or they'd threaten to cancel it. I eventually saw the email avalanche and confirmed. The AI replied with "You are all set for 9/30". I took off from work to be home for the delivery window and the day arrived and it went - without any emails or texts or phone calls to tell me that they wouldn't be able to deliver. Just silence. I called the customer "service" at the end of the delivery window only to learn that they had no idea what happened or why, neither did they care to apologize and they told me it had now been scheduled for a 10/7 delivery. What? Unbelievable! Brave New World! So the following weekend the same AI annoyance emailed me hourly for me to confirm the 10/7 date and I responded. Another "You are all set" email that looked exactly the same as the first one. Only difference was that this time the day arrived and I received a notification that my item was loaded on the truck. And it did indeed arrive that day. I am so completely not impressed by this furniture outlet. They handle everything through AI who couldn't care less. Empty and meaningless emails from machines expressing how sorry they are for my bad experience really does not cut it. I will not shop there again.

I’m took my Son there to buy a bed. Our previous experience was underwhelming to say the least. Paul greeted us and right there we realized how awesome he is. We shopped all over town. He is the consummate professional. More product knowledge than anyone we incurred anywhere. I can’t see buying from anyone else. It’s hard to earn my respect and business but Paul was by far the best in his Field. I can’t recommend him enough!

Great service and knowledgeable sales Rep. Eddie Stith assisted in all aspects, show room, availability, delivery and available discounts. Would recommend and buy from store again.

Worst service. Ordered 2 couches at the end of July for my father. Was told by the salesman Jesus Franco that they were in stock. Was also told I would be contacted by someone to set up delivery. When they called to schedule delivery, the couches were back ordered and would not be delivered until oct 4th. The communication is terrible here. I would have gone to another store had they told me the couches were currently on back order. I needed to change my delivery phone number and to do so was told I needed to come in store. When I went into the store today just before 5 pm with my baby in her car seat, 4 salesmen, 1 saleswoman and 1 receptionist flat out ignored me. I was standing at the desk for 2 minutes before I had to ask for help. I was not welcomed. At the desk, they took turns looking my way and never said welcome, one moment, anything. When I finally asked if I was going to be helped, only one salesman apologized. He was the only one who looked like he was actually in the middle of something. The others were all standing at the desk avoiding me on their tablets. I told him I was advised that I needed to come into the store to update a delivery phone number. He motioned to the receptionist and said that she could help me. When I walked over to the receptionist, no hello or anything, went straight into asking me the name on the order. I ordered a light and a nursery rocking chair back in maybe January of this year and was helped by a great salesman. Since then the store has no customer service. You would think making commission would entice them to want to greet a paying customer. Consider going to another store. You’ll most likely receive your items faster and at least welcomed upon entering the store. Save yourself a headache. Tried to call the store directly and speak to a manager and could not get through. I kept getting routed to a call center.

Michael is an Amazing sales associate. Took his time and had a great personality. Very knowledgeable of the furniture and policies. Great experience 👍

Bought a bedroom suit from Ashley furniture in Tuscon. ON aug 6 2025.The night stand was slightly damage we took pictures sent them in.They offered me a refund.I accepted it because it was very minor.7 WEEKS LATER STILL FIGHTING TO GET MY REFUND..The dresser drawer was also messed uo.The track is bent and can't open the door.Again Aug 6 2025.The furniture was paid in full at the store.But we can't use our dresser.They first said the part was delivered and it was not.When I confronted them about it.Their excuse was miss communication.The parts are on back order until October 25 2025.so meanwhile we still can't use our dresser.THIS WILL BE MYLAST PURCHASE FROM THEM THEIR SERVICE STINKS!,

Customer service blows, they kept raising the prices and fees during the"financing" stage, & wanted $400 to deliver within 5 miles of the store. No way. We walked, & won't be back. Ever. Shredded the credit card that was sent in the mail.

I ordered 2 XL twin beds with the foam nectar mattress and we wanted the frame that came with that went up and down, massage and under frame lights with separate controls. The salesman lied and sold us the sealy frames as he said they were the same thing as what we ordered because Ashley didn't carry the single frames that came with the mattress. The beds are great, but the frames we got only go up and down. No massage or lights. We called and complained but no one seemed to care. Very unhappy and will never do business with Ashley again. I don't like being lied to. Plus I believe it voided the warranties. Very unprofessional

This is now my second time purchasing here, Eddie is amazing always funny and helpful.

Eddie was great, took wonderful care of us and go us everything on our list!! Thank you.

I ordered a dining set as well as a bedframe from Ashley’s on 8/8/25. I was told that our furniture would be delivered on 8/29/25. I called 8/26/25 to double check on delivery since I hadn’t heard anything, only to find out that my things were on back order and they wouldn’t be delivered. I then received a call 9/2/25 from an employee informing me that they don’t deliver to our location on Fridays and only 2 Thursdays out of the month because it’s not a “ high traffic area “. We were then told that our dining set would be here on 9/18/25 and our bedframe was scheduled for 10/16/25. Fast foward to 9/13/25- I received an email and text confirming delivery for the dining room table for 9/18/25. Fast forward to today 9/17/25. I received a call letting me know that my dining room set is yet again on back order with no date of when it is received. I will never shop here again and have sent friends and family elsewhere. Shop somewhere that you won’t be waiting 2+ months for your items and better communication.

Eddie and Jesus knew exactly what we were looking for based off our descriptions. We came in just looking for desks, walked out with the 2 desks, a couch, entertainment center and a dressed. Best service I've ever had at a furniture store. We will be back in a few months for more.

They flat out lied about interest rates on a 10K purchase. I will never buy anything from them again.

Melvin was super helpful as we found my dad a new bed and frame. Great selection and no pressure, just lots of great info and help fining the right thing for his needs. Highly recommend!

We had the most excellent experience with Ashley store. We ordered a metal 5 inch box spring for my Mom, needed a smaller size bed to get into. The box spring was great, Can't thank Cyrus and his partner enough for the Great delivery and friendly attitude. They delivered the mattress on time, Set up a new mattress and took our old one away. Five star rating for both of the Ashley workers. The automated system they used was great, let me know when the delivery was gonna be and kept updating me on the time. Five stars for Ashley store👍

Over priced cheap imported furniture!!!

Never again will I walk into an Ashley store, bought my sectional, was told it would be delivered the 2nd of September, which was about a week, I was perfectly fine with that, was told I would get a text confirming the drop off 2 days before delivery date, never got anything I called and they magically moved it to the 4th, ok whatever, 2 days before still nothing, I called, then was told my couch was on financial hold by the financial group I went through, so I called that and they told me they are waiting for Ashley to deliver the couch so they can start the billing process, I called Ashley back and of course the story changes, I then get told I'll have my couch the 6th, well I mentioned that won't work cause I'll be out of town, then they tell me the 10th, I finally told them to cancel the order, then they go and offer 5% off my purchase 😂, and not worth it...horrible customer service and have seen a lot of the same problems with other customers, if I'm gonna pay 1500 bucks, I would really like to have it home so I can enjoy it...so I went somewhere else, better furniture and it's already sitting in my living room 😊

It's not that the people are bad or anything like that. You're just not going to get quality furniture. The most egregious part is you're paying the same amount as if it was good quality (i.e. solid wood and not particle board).

We had such a great experience working with ToBechi-Jude! He went above and beyond to help us find the perfect couch. He was patient, knowledgeable, and really listened to what we wanted. He made the entire process stress-free and enjoyable, and we never felt pressured—just supported. Thanks to him, we walked away with exactly what we were looking for. If you’re looking for a sales rep who truly cares about his customers and will make sure you’re taken care of, ask for ToBechi-Jude. Highly recommend him

My wife & I purchased a dinning room table and chairs. We saw the floor model, which was a high top, and we wanted normal height. Our sales person Edwin Munoz assured us that the regular table would be exact like it. we paid $1,854.36 for the set. The table was delivered and the table was not the one we picked out. We promptly went to the store and showed them pictures of the table that was delivered while standing next to the table on display and they could clearly see the difference. A person who identified himself as one of the managers, told us the difference was because it was a regular size table and not the high top one on display. He assured us that they will investigate and send someone out to physically see the table with in a couple of days. He said that he had opened an investigation and we would be contacted, again within a couple of days. So untrue. He lied through his teeth. It is August 30th, and we have received no calls, no one has come by, absolutely no contact from this store or anyone representing the brand. I would never shop at this store because you cannot trust anything that they say. We are stuck with a table we did not order, but paid for it anyway. Please beware of this store. If they tell you that they will open an investigation, it actually means you will never hear from them again. Mike Preslik

If I could give a negative number evaluation I would. My wife and I purchased a sofa sleeper from the Ashley store on Pantano on June 19, 2025. We paid in full and were given a reasonable delivery date (about 3 weeks). As we approached that date I received a phone call from the salesman saying there would be a delay in delivery due to the fact that deliveries to Phoenix addresses took higher priority (Tucson customers make note of that!). On August 6, I received another call from salesman saying there would be another delay, however stating we would have an September 2, 2025 delivery. On Thursday, August 28, 2025 I called the salesman to verify delivery. Immediately I could sense something wrong, his response confirmed my suspicions, saying that delivery was going to pushed out another 6 to 10 days. My wife got very upset at this point, demanding a call from the store manager, Courtney. Upon being asked point blank whether he could give a firm delivery date, he began listing all the things that could cause possible further delays in delivery (short-staffing, delivery vehicles having flat tires, etc). In other words, he could not or would not give a firm delivery date. Whereas the salesman was apologetic, the store manager never once uttered an apology nor made a statement to the effect that he valued us as customers, that we had been very accommodating, and he was going to make every effort to get the sofa to us on time. I do not blame the salesman (he had the unfortunate task of calling us about the delays) for the total lack of customer service because this is a top down problem. I would fire the store manager, Courtney, immediately if I were his supervisor. On a final note, we cancelled the order after 2.5 months of waiting on something we never received. Now we will wait to see if Ashley lives up to the promise to refund the money we paid. In the meantime my wife is telling as many in her large network of family and friends to never shop at Ashley.

I went to Ashley’s after having a negative experience at a different furniture store in Tucson. Going in, I was honestly expecting the worst but from the minute I walked in every person I came across was amazing. Eddie was who helped my boyfriend and I and he was awesome at answering any questions we had and was also super informative. We ended up leaving happy with our purchase and we plan on going to Ashley’s in the future for other purchases as well.

I had a bad experience with this Ashley Store. I went in to buy a chair. While signing the paperwork the lady behind the desk was rude and passive aggressive with the sales guy assisting me for no apparent reason. It was so uncomfortable. Professionalism isn’t just about how you treat the customer but also how you treat other employees in front of a customer. The next day they called me that they had forgotten to have me sign the financing form. I said if they email it I can sign and scan right back, but that wasn’t good enough. They said I had to come in person that day (an hour away on a workday, so 2 extra hours of driving) or my delivery would be delayed. When I got there I was polite but was anticipating an acknowledgment of the inconvenience and there was none. They said they would send me the paperwork I signed and did not. So I never got the paperwork with my account # on it to set up the synchrony financing. I tried calling the store 4 times over several days and the store is unreachable. There is no option to leave a VM for a call back, eventually you just get a message to try again later. I get if you’re too busy to answer the phone but if that’s the case then it’s not acceptable not to be able to leave a VM. I then had to spend 45 mins on the phone to reach the financing company to get my account # and set up my account. I’m a laid back person and wasn’t expecting an excellent customer experience, just decent, but didn’t get that. Just to be clear I had no issue with the sales guy or the delivery but the ordeal I went through on the administrative side was not cool.

Good furniture, but if you have a warranty problem they will not honor the extended warranty that they sold me. Not buying anything there again.

Michaelis an amazing salesmen. Extremely funny and took it like a champ. I would highly recommend him. Thank you 😂

My experience at this location was Outstanding ! Tobechi-Jude took the time to show me several couches and sectionals! Had a smile as soon as I walked in. Went over prices and discounts .Didn't make me feel rushed !! If your needing something for your living room, kitchen or bedroom I recommend broadway and pantabo location. I will be coming back and asking for this sales associate! Thank you Jude . A pleasure!!

Eddie was very helpful through the purchase process and also informing us about how they donate beds to those in need with the purchase of one. Very nice.

Great experience at Ashley’s in Tucson! I came in with a game plan on the first day, spent hours in the store and decided to go in a completely different direction. Edward (Eddie) checked in periodically throughout the visit and was a tremendous help without being pushy. Ended up leaving that day without making a purchase but coming back the following day to make a final decision. Eddie was able to help from start to finish as well as set up delivery for a time that works for us. Next time you’re at Ashley’s, ask for Eddie!!

Thank you Michael O'Connor for all your help! We really enjoyed shopping with you today! We can't wait to get our table and carpet. I feel you really went above to help us out. Hope we were not to much trouble. Thanks again we are very excited about our purchase 😀 to add...this is one of the biggest Ashley stores we have ever been in. Amazing!!

We experienced excellent customer service from the Trusted Advisor Michael O'Connor, he was very helpful, listen to and answered all of our questions. He was very patient with us as we looked around the store for what we wanted to buy. We will definitely return to this store for our next purchase and tell our family and friends to go and see Michael O'Connor at the Ashley Store in Tucson for their next purchase.

Bad customer service. However I went to Tempe az an receive an exceptional price and service. Even is an hour drive I highly recommend to go to ashly in Tempe Az. Is worth it

Good quality rugs a docent price.

This place has online advertisements that say they are very affordable. But after visiting their warehouse, is totally not the case very expensive

I wish your stupid commercial wasn’t SPAMMING my YouTube! I will NEVER buy anything from your store due to you ruining my YouTube ambience that I’m trying to watch with my grandkids. It won’t GO AWAY! It’s just STUCK with your stupid QR code to scan on the right of my screen! GO AWAY!

Melvin Reed was absolutely amazing! He took our needs and wants and made it work for us in a very easy process!! I would definitely recommend him for any furniture needs!! 😊

Jude is amazing! 🌼If you need the best, caring, customer service, seek out Jude when you go to the Ashley store on Pantano! 🌟 🌟 🌟 🌟 🌟

We recently purchased furniture from Ashley and I have to say our salesman, Paul is the most outstanding salesman we have ever encountered. From the time we walked through the door, he greeted us with a smile every time. His expertise in his field is high above most salesmen and women, He took his time to show us around and see that our needs were met. He never rushed us and showed extreme care in our needs! We highly recommend Paul and although our major purchase has been made. We will be back and ask for Paul.

Worst place to shop. Salesman are like hawks and furniture is subpar. Had an issue the day after it was delivered and was told all sales are final when purchased at the store. No refunds, NO EXCHANGES AND NO STORE CREDIT! I don’t know of any business that operates like this. I will not be back ever!

Paul was absolutely exceptional. His customer service was top notch. He was able to answer all our questions and even show us options we didn't think were available to us! 10/10

Ordered a couch from there and the delivery date was one month away from when I bought it and then it turns out it'll be delayed even longer, so I guess this place needs to build the couch from like Egypt or something piece by piece to deliver it because over a month to deliver one couch is insane.

Absolutely terrible experience with Ashley Furniture. They offer what appear to be discounts only to find out at check out that your items are excluded or you need to spend more money in order to receive any. I ordered two dressers, and one of them arrived missing all the handles. I contacted customer service, and it was a complete nightmare—long wait times, unhelpful representatives, and zero sense of urgency or accountability. It took an unreasonable amount of time and effort just to get the missing parts shipped. I still have not received the parts so the furniture is unusable. What made it worse is that they didn’t offer any form of compensation for the inconvenience or the time I wasted trying to fix their mistake. I expected better from such a well-known company, but the lack of quality control and customer support was incredibly disappointing. Would recommend choosing a different furniture store.

Bed broke within the warranty period. Every time I call to file a claim, no one is available and I get transferred back to the corporate number who say they can't file a claim. When corporate tries to call the store, again no one answers.

This store offers the worst customer service I’ve ever seen. We recently purchased some patio furniture and paid an additional $200 for the furniture to be assembled when the delivery showed up. The gentleman stated that it was a drop off only and had my wife sign that it was delivered. They then filled in that we refuse To have them assemble it. Which means we paid $200 for somebody to deliver a box that would’ve fit in my pick up truck. Shame on Ashley furniture I have heard horrible things about them and now understand why.

We had a fantastic experience at Ashley Furniture on Pantano. Tobechi was a very knowledgeable and patient sales associate. He spent HOURS with us as we were purchasing for different rooms and two households. We came back the next day and spent even more time and he was there to answer questions without being pushy. We feel great about our purchases and highly recommend working with Tobechi!

We really enjoyed our shopping experience with Paul Wilson (Works Fri-Tues). He’s very nice, knowledgeable and not pushy. He has an uncanny memory. I was here 6 months ago and instantly recognized me. He’s been in furniture over 20 years and knows his craft. We’ll definitely shop here again.

My husband and I came into the Ashley Pantano, location in Tucson to purchase a few pieces for our new house. We were met by James, and he really took care of us. He was very patient with us…even staying 90 minutes past his quitting time to make sure that we had everything that we needed although we did not make the purchase the same day, we returned a week later and he was as polite and patient as the first time. He was not a pushy sales rep and I’d highly recommend it here. Employees do make a difference when shopping. 7/12/25

I love it!

The send the furniture incomplete and they no taker you 😡😡 no good company .. not return policy???

First time shopping at Ashley’s. Liza immediately assisted me with a smile and patience. She took the time to shop with me and helped me pick out exactly what I was looking for; she was immensely helpful and so kind. I ended up buying a beautiful dresser- I will definitely come back to this store because of Liza! Thank you!

Tristan @ The Tucson Store was Amazing and went above and beyond with a smile and exceptional service. He was knowledgeable and friendly. We just relocated to Tucson and He made Is feel very welcomed. We had walked around the store for 27 minutes before We were even addressed and Asked if someone could offer assistance and the Lady who was an Ashley Worker said “ I will find someone for you !” Tristan appeared.

Bought a bed here for my handicapped mother and despite the notes on the order and someone there at the install telling them what height to install the bed at they still installed it improperly. It was delivered last Friday and despite multiple calls into the call center cause Ashley Furnitures customer service line is awful this situation is still unrectified and my mom still cannot get in and out of her OWN BED! The answer we get is "Somone will contact you in the next couple days" Nobody has contacted in the past week as of the writing of this review. DO NOT BUY FROM THIS COMPANY! Go to a business that is even slightly more active in fixing their mistakes.

Michael O’Connor, thank you so so much! If you come here, ask for him! Patient through my LONG buying process. Willing to compare furniture shades, understanding when I’m changing my mind every second, and just extremely knowledgeable. Thanks so much again, you made my process smoother than ever.

We were greeted at the door as soon as we entered with a cheerful smile let them know that I was not ordering anything then but would be in the future

Micheal O'Connor assisted me today with a very short noice busy move. Can’t thank him and the Ashley’s team enough for their professionalism, dedication towards assisting I walked out happy and the endless laughs making the process seamless.

Melvin was helpful and the selection was great at the store

My experience was great and I purchased a full size bed. Sales man who helped me was Tobechi-Jude Onoche and was really nice and helpful I definitely recommend doing business with him if you come to Ashley store.

Blah. Overpriced crappy and all they want you to do is get their financing. They really don’t care we were there and one of the sales persons literally read the specials off a clipboard while sitting on a couch paying on his phone.

UPDATE 11/9/2025 So, I disputed charges on my credit card and the credit card company followed through with it. After only offering me $90 for a refund, I refused and wanted at least $1200 for all my wasted time and gas. They offered $180 in return. They wouldn't budge and said they would take me to collections if I didn't pay. So, I took the $180+tax refund and had to pay. UPDATE: 9/8/2025 They came and fixed the furniture-FINALLY! If you have issues with their customer service, just file a BBB complaint. That gets them moving. Sad that, that is what it takes to get a corporate company to get things fixed. Still waiting on a final decision on a refund/compensation for all my time wasted with them. UPDATE: 8/11/25 STILL NOT FIXED-HAD TO FILE BBB COMPLAINT! Our in-store experience at Ashley started off great. The sales rep was friendly, not pushy, and confirmed all furniture was in stock in Phoenix. Since we live over an hour away and they don’t deliver to our area, we had to pick it up ourselves. We asked that everything stay in boxes to keep it clean — no problem, we were told. That’s where the good part ended. The furniture wasn’t actually in stock, and our order was delayed multiple times. Luckily, we didn’t get rid of our old furniture or we would’ve had no living room for weeks. When we finally picked it up, no one told us we’d be loading it ourselves. My husband and teenage daughter had to lift everything while the warehouse worker just stood there. At home, we discovered a broken recliner and a tear in the chaise. Customer service told me our warranty was void because we didn’t unbox it at pickup — something we were never told was required. The extended warranty we paid for? Worthless. I called the store directly, and they opened a case. I sent photos and videos and was told a tech would come to our house for repairs. Then, 48 hours before the appointment, we got a text saying the repair was at the store. My husband loaded the furniture, started driving, then halfway there got another text saying the tech was coming to our home. He had to turn around and barely made it before the tech arrived — and the tech couldn’t do anything because no parts had been delivered. He ordered parts. A week later, I got one part — a piece of fabric — with no explanation. I had no idea what parts were even ordered, and I’m obviously not going to do these repairs myself (nor should I — that would probably void the warranty). I called customer service, frustrated, and requested a refund in the middle of this mess. They said someone would reach out in 72 hours. No one did. Instead, a week later, I got an email saying more parts had been ordered and giving me a tracking number (with no carrier specified). Still nothing about my refund. So, I called again to schedule a tech. As usual, I got routed to the wrong store. I called again, finally reached customer service, and got a tech visit scheduled for a week out. When I asked about my refund, they said the case is still open but they would escalate it and let management know I’m unhappy and still requesting it. Bottom line: I like the pieces that aren’t damaged, but Ashley’s customer service and quality control are horrendous. They leave customers to figure out parts, expect you to DIY repairs, and make you chase them for weeks for even basic communication. I will never shop here again.

We went into the Ashley store on Pantano and was greeted by Omar Dorame. What a terrific salesperson. He went above and beyond to help us. My husband had a stroke a year ago and Oscar showed my husband the perfect lift chair. Oscar made the experience easy and showed my husband all the features the chair had. We appreciate Oscar and his knowledge about the lift chair. Ask for Oscar if you decide to shop Ashley.

Mike O'Connor is the man!!!

Tobechi was fantastic. We bought an entire house of furniture with his help.

Nice store. Friendly associates.

Pricy

Tobechi was wonderful, sweet, and so helpful when I was shopping there for my mom. Thank you to you and CT :)

A huge Thank You to salesman Mr Tobechi-Jude! for his patience and kindness helping me with my shopping!

A True Gem at Ashley Furniture Tucson – Eduardo Del Castillo! We’ve had the pleasure of working with Eduardo at Ashley Furniture on Pantano three separate times, and every experience has been absolutely top-notch. Eduardo is the kind of person who makes furniture shopping easy, efficient, and even enjoyable. He’s friendly, professional, and a truly great communicator and listener. For this purchase, Eduardo helped us put together an entire living room set (recliner, sofa, coffee table set, area rug) and a king bed. And helped us with odds and ends with some wall art and plants. What really stands out is how he goes above and beyond — helping us find the right pieces on a tight timeline, staying in touch outside of store hours to confirm orders and deliveries, and always treating us with authenticity and respect. He collaborates with you like a trusted partner, never pushy, always focused on what’s best for you. And the design/stage/color of what he helped us select worked perfectly. Thanks to Eduardo, our recent experiences with Ashley Furniture have been excellent. He’s our go-to guy for all things furniture in Tucson — and he should be yours too! Thank you, Sir Eduardo! We appreciate you more than you know.

Eddie Stith was truly wonderful. My husband had a chance to try out different couches and learn about their features, which helped us feel more confident in our choices. When I arrived later, Eddie greeted me with such warmth and genuine enthusiasm. He took his time showing me around the store, answered all our questions, and was so patient as we made our decisions. We never felt rushed or pressured. His kindness, knowledge, and care really stood out. Eddie made the whole experience feel personal and enjoyable. He is a big reason we are so glad we chose to shop in person instead of online. Thanks to his help, we found beautiful pieces that fit our style perfectly, even ones that go with our Disney pillows. We are so grateful for his support and happy to have had such a positive experience.

Eddie was very helpful and kind. Made a long process very quick and gave me all the best options and discounts possible. Very understanding, informative, professional and friendly. Great service! Was able to walk out with a purchase I love and within my budget. Thank you!

Tobechi Jude is an absolute gem. Truly the best experience buying furniture ever. Such a kind soul that you don't come across everyday. Ashley store has a national treasure on their hands. Would come again just to receive Tobechi's top tier service and kind energy.

Tobechi Jude was a great salesman. He was very respectful, accommodating, gracious and knowledgeable. He made our shopping experience a pleasure. I will definitely buy again in this store.

Want Great Customer Service? Ask for LIZA !! I just had a wonderful experience purchasing my new furniture. LIZA GARCIA was very helpful and professional. I really appreciated her knowledge and experience, and the way she answered all of my questions thoroughly. She went over and above to help me get the best prices that I needed for my budget. When you’re ready for some new furniture, visit Ashley Furniture and ask for LIZA. Great store, great prices and great customer service.

Tobechi Jude Is wonderful and kind! Thank you for your help.

Eddy down there at Ashely Furniture was really kind and really cared about what I really wanted. He was patient with all of my different choices and in the end got me the price I really wanted! I recommend Ashley and Eddy the associate for all your furniture needs!

I was satisfied with shopping experience Eddie was great . ..but delivery was suppose to be on June 14 Eddie called on the 9th told me sofa came in early so delivery on June 11. Then I called on 10th to check on delivery was told no delivery is on 14th. So I changed my schedule after call on the 9th . So now try to change my schedule back. Very disappointing. They didn't apologize or anything. Never go back

Melvin at Ashley Furniture was phenomenal. He assisted me in selecting a new bedroom set and mattress. He was friendly, helpful, and most importantly gave me the space and time to come a decision.

Good job

My grandmother and I were lied to by Sales Rep named Omar Dorame. I made it very clear I would not purchase a mattress unless it came with a sleep trial or comfort guarantee. He promised it did when it did not. After the mattress was delivered, I slept on it and already had my reservations less than 24 hours later. After attempting to call multiple times, no one picked up. Finally got through to someone named “Vivian” who claimed to be the Customer Service Manager, only to found out the were no sleep trial/comfort guarantee for the mattress that was purchased. She was rude, dismissive, doubled down and gaslighted me while refusing to take responsibility for anything, nor holding her fellow co-worker accountable for blatantly lying to make a sale. She gave me the name “Dave Nelson” as her superior, but at this point I had zero confidence that anyone there will follow through. And of course, nearly a week later no one has. Ashley Furniture is running a scam at this location. Misleading customers, taking their money, and then dodging accountability. DO NOT trust anything you’re told in-store without it in writing. I will be taking this issue to the BBB and the Arizona Attorney General.

Wow! I hated Ashley in San Diego. They wanted two months to deliver a desk. Come on. My experience here was EXCELLENT. A young man named Jesus helped us. He greeted us at the door and then didn't follow us around like a typical salesperson. While looking around, we had an annoying employee or two try and take all this time showing us features we told them we had already found. I am an in and out kind of person. Because Jesus was so respectful of our time (he did say hey once quickly while we were looking A+ there, too). So, when we found the set we wanted to purchase, I tracked him down. He is so quick at going through the purchase process! I mentioned my nervousness about delivery being on time, and Jesus assured me that they have a 95% delivery rate! I immediately felt at ease. We were done with Jesus in probably 20 min! Young people are so much faster with tablet like purchases... and sure as hell, our set was delivered perfectly on time less than a week later. Delivery was smooth as well. I will definitely come back for my next set. See ya then, Jesus.

Melvin was amazing and so helpful and knowledgeable. He made the process simple and enjoyable.

It's a huge store. We were browsing to find which table, chairs and sofa we want to buy for our apartment in Dallas.

Was a great experience and got the help we needed and the gave great advice

Eddie was an amazing help in finding our new sofa set! He was professional, friendly. And full of detailed information. We had to visit multiple times because of my indecisiveness and he made time for us without hesitation. He made the buying process quick and easy! Super cool guy, we will definitely work with him again in the future!

Tristan provided wonderful service as a trusted advisor!

Tristan, Trusted Advisor, did a PHENOMENAL job taking care of us while we were looking for a bedroom suite and mattress. Oh boy, he knows all about all different types of mattress. He took his time and made us feel good about a choice. Go amd see and him and you will not regret it. Thanks Tristan

Tristan is a great Trusted Advisor!!!

Aldin was so helpful and informative. He was patient with us as we decided which mattress to buy. I would definitely buy from Ashley Furniture again and would ask for Aldin! Thanks again!

Just got some of the best service, when purchasing our mattress. Edwin did a fantastic job, very knowledgeable, and friendly!!! Will definitely be going back.

Eddie was very helpful and kind when helping me order furniture. He explained everything thoroughly and was even able to get me a discount. Highly recommend him. Thank you so much!

Tobechi-Jude Onoche was awesome! This is the place to go!! Service with a smile!! He didn’t pressure me at all. He answered all of my questions and I had lots. He took his time to explain everything. Thank you for being so kind!! Keep up the good spirit! UPDATE 6/27/25 NOTHING Against the sales person. I’ve had my coffee table replaced twice. I’ve had my table replaced once. One of my chairs replaced once and my couch needs to be replaced. I’ve had nothing but problems with the customer service department. I’m unable to receive a returned phone call from a Sup. I keep getting the runaround, hung up on. I uploaded everything they needed on the 18th and yet to receive a phone call. I will NEVER ever ever ever purchase from Ashely again heads up People Ashely‘s customer service is horrible. Do not purchase Anything from them unless you want the runaround

Loved working with Tobechi-Jude! He was soooo genuine and friendly. Made my experience a great one. Low pressure sales with tons of patience. Can't wait for my furniture which was all in stock. Yahoo!!

Sale was good,BUT you cannot reach them by phone. That brought down their rating from 5 stars.

Came back once more for another piece of furniture. Eddie was fantastic as usual. Makes the process streamline and stress free! Definitely my go to for any furnishing needs.

Melvin Reed is great he was very helpful. I will be back for a sofa because of how great he was.

Melvin Reed was a great help! Super friendly and helped us with all our questions. He was patient with us taking our time.

Michael o’Connor was my salesman very patient, professional and courteous left extremely satisfied customer!

Brought me damaged furniture say they would replace it and never did. I’m very disappointed.

So great, the staff were very friendly and professional. Highly recommend

Appalled. I have been a customer when this was Sam Levitz. Moving back to AZ from out of state, is already tough. But dealing with the lack of communication and issues with this store tops everything. I had to go with a competitor due to miscommunication and promises from the sales team- who lied. And it was beyond a disaster. Save your time, headache, and money and shop with the competitor. They actually answer the phone, and have better pricing and are able to ensure things work smoothly.

Malik was very helpful when picking out a bed and a new adjustable frame.

Could not find what I was looking for

Shopped here many times, just wanted to give a review for the nice young lady that helped us today! Mayra came right up to us and offered to help us, when every other sales person in the store completely ignored us. She was knowledgeable, patient and helpful, we purchased two full mattress sets. Definitely ask for her ❤️

Dependable quality and delivery

Michael O'Connor is an outstanding salesman who has grasp of merchandise and great intuition. He did a great job in directing us to the furniture we were seeking.

Great service, very friendly and very helpful as well

Eddie was such a great sales man and I would definitely recommend!

Eddie was great he wasn't too pushy and really helped me and my wife out. However now I need to edit my review. Even tho Eddie was cool our delivery was a disaster. We had received numerous emails and text confirming our delivery for today and suddenly this morning we get an email and text message stating our delivery won't be until tomorrow. My wife had to already moved around our sons doctors schedule to accept the delivery for today and was expecting the delivery today not tomorrow. Then customer support tried to gaslight us and tell us the delivery was not even for today nor was it ever for today that it was for tomorrow and always had been for tomorrow and then once my wife threatened to leave a bad review including the emails and texts we were given proving it was for today suddenly the supervisor she was speaking to apparently now sees that yes in fact it was scheduled for today said she would call and email the warehouse to get it on a truck for today and someone would be calling us to let us know when to expect them and no one has called so now I'm leaving the review. No one is answering the phone at the pantano store and customer service is still acting like tomorrow is our delivery date. This is beyond ridiculous the gaslighting is just gross and I'll be taking my business elsewhere from now on.

This has been an extremely disappointing experience. My delivery date has been changed three times. When I called customer service to cancel the order, I was told the systems were down and nothing could be done. I’ve been left sleeping on my couch waiting for a resolution. The lack of communication and accountability is unacceptable and unprofessional.

The Salesperson person that I had today did a wonderful job. He listened to me and helped me find things that fit my budget. Thank you Eddie for all the help. I will be back to shop with you again.

Great attention

Worked with Michael O'Connor and it was a very pleasant experience. He kept it lighthearted and had me laughing. He also knew all the answers to my questions.

Michael O'Connor at Ashley on Broadway is fantastic!!!! Ask for him!

The process was as tense as buying a car, Michael was exceedingly friendly and my wife was very complicated. My hat’s off and a hand salute to Michael, he was more patient than I was.

Michael O' C onnor is wonderful !!! I will be working with him for all my furniture needs.

Mike O'Connor was extremely helpful in finding us exactly what we wanted. He is personable, knowledgeable and an asset to your company.

Eddie great help go see him for help

My daughter and I visited the Ashley store on Sunday April 13. We were greeted by Paul Wilson. Paul was super helpful in helping us choose furniture for our family room. He was very accommodating in assisting us with all our selections. Paul is a wonderful sales associate!!

Eddie was great in explaining the break down of all the pricing options. He was super patient with me as I was indecisive.

Great prices but what really stood out was how honest the staff were. We wanted to pick up furniture same day and the staff told us that we were better off shopping at American Furniture Warehouse. Appreciated the recommendation!

Mike was very helpful, patient and very personable. Thank you Mike.

If I could give them ZERO STARTS I would. I’m not someone who takes to reviews lightly, but my experience with Ashley Furniture has been so profoundly disappointing that I feel obligated to share. I purchased a bunk bed frame on March 24, 2025, and waited over two weeks for delivery—only for it to arrive and be damaged during assembly. The support beam was cracked, wood was splintered and scratched, and a key screw hole was stripped. I paid over $600 for a product I don't feel safe having my children sleep in—one of whom is immunocompromised. The delivery team who came to assemble the bed took over two hours—clearly struggling with the instructions—and one of the workers was coughing and sniffling the entire time. When I finally asked if he was sick or allergic to cats, he admitted he was “a bit sick.” This was only after spending time in my children’s room, exposing them without warning or consent. When I voiced concern, I received no apology or accountability. To make matters worse, this same worker made an inappropriate comment about my neurodivergent daughter, calling her rude because she made a remark he didn’t like. I explained she has disabilities, and he replied with a dismissive “Oh, sorry.” I called customer service within minutes of their departure and was told I’d receive a follow-up in 24 hours. Nearly 18 hours later, I had to escalate things myself just to be heard. When a second team arrived to remove the damaged bed, I hoped for better. Instead, one of the workers ignored basic cleanliness requests. I asked if they’d remove shoes or wear booties—they said they had booties. But then one walked outside in them and tried to re-enter my home, contaminating the space—again, extremely distressing when your child is medically vulnerable. When I calmly asked him to change them, he became visibly annoyed and defensive, telling me to "give them space" because my home was "their construction zone." They barely disassembled the bed, carried it out in large pieces, and left without saying a single word to me. At this point, I was left with no bed, no resolution, and no basic courtesy. Ashley Furniture failed on every level: product quality, timeliness, professionalism, safety, and customer service. I’ve demanded a full refund and am still waiting on confirmation. I’ve never had such an exhausting, upsetting experience with a major furniture company. If you’re a parent, especially of medically complex or disabled children, I urge you to consider how little regard this company has shown for basic human decency, let alone professional service. Do better, Ashley Furniture!!!

Stopped by on Friday in need of a couch. Associate Paul Wilson guided me on a few selections. I ended up finding a couch that was exactly what I wanted, as well as a rug to match. I will definitely be going here in the future when I need more furniture.

Great service, show room is clean. Edward Stith made sure we had all the info we needed and was very friendly throughout the whole process. Would definitely come in and work with him again.

Michael O’Conner was very helpful and made the experience fun. We fully understood what we were buying and found everything easily.

Eddie is dope as hell helped me out in every way and a real person

When you come in make sure you ask for Jesus. Super friendly and helpful. Able to answer all of our questions, helped us out with a discount and more than anything he was really personable. we will definitely be back and we know who we’re asking for when we get there. Thanks !!

Great service with Ramiz , thank you for your patience while I decided between many sofas

I visited the Pantano store today and found exactly what I hoped to buy at a reasonable price. Tristan was very professional and patient, letting me choose the item without trying to sway me to buy a more expensive set of drawers. He is so efficient that the sale was completed in 10 minutes.I am glad about the white glove policy for delivering and assembling even though there is a fee.It's worth it!

Edward S. Salesman that helped me was excellent, took his time, very knowledgeable with store policy.

customer service is the worst. nobody answers the phone. deceiving price practices. act like they are giving you a deal when it’s cheaper online. would not shop this store again. maybe different store.

Our salesman, Mike, was great. Product is good, ordered in and delivered when promised. We have bought furniture for our other home at a different Ashley store and got similar service. Their products aren't the highest quality but will last for many years. However, the price was half compared to lazy boy.

Friendly. Knowledgeable. Saved me money.

Aldin is sweet, listened to me, worked with me and made my shopping experience excellent! I'll be back to work with him!

Tristan very good and hard worker !

I had such a fantastic experience at Ashley Furniture, thanks to Jude! From the moment I walked in, he was incredibly kind, friendly, and attentive. He took the time to understand what we were looking for and made the whole shopping experience enjoyable and stress-free. His knowledge and patience were truly appreciated, and he went above and beyond to help us find exactly what we needed. It’s rare to come across a salesperson as genuine and helpful as Jude—an absolute pleasure to work with! If you’re shopping at Ashley Furniture in Tucson, I highly recommend asking for him.

Michael O'Connor was an amazing salesman. Very informative and helpful. Made buying an absolute pleasure!

Mike O Connor was the best sales person we have ever met in your store. All our furniture has came from here. Pleased again by customer service.

I bought two bar stools in January. Delivered and within two weeks, they started falling apart. I purchased the warranty and made an online claim. That was Feb. It is now end of March and I still have no resolution. Cheap furniture, no customer service to resolve issues. Very disappointing.

Spend time looking for a bedroom suite with Jude Onochie, sales representative. He was professional, knowledgeable and extremely helpful but mostly patient with us. Thank you!

Today I met with Paul Wilson about purchasing a loveseat. He is very personable, knowledgeable, and extremely helpful. With his expertise, the whole experience of buying was fun, and easy as he answered all my questions and completed the transaction. I can't wait for the delivery next week! Thank you Paul.

Michael OConnor was helpful, knowledgeable and shared options, upgrades, all without being high pressure salesman. We are very happy with him and our purchase.

Unprofessional Delivery and subsequent customer service experience. Paid for delivery and assembly. After a 3 week delay and having asked for partial delivery. No call prior to original scheduled delivery date and despite specifically asking for partial delivery of the items that were in stock they unilaterally decided to not do this. (Why ask if we want partial delivery if they can't/won't accommodate?) Finally after a 3-week delay a dresser with mirror was delivered without assembly and required power tools to assemble. I cannot get the store to answer the phone and the central customer service is an offshore operation and wanted me to reschedule delivery to come back and finish the job that they didn't do in the first place. I've previously had much smoother experiences with Ashley, however I am extremely hesistant to return after such an awful experience with delivery and customer service.

Ramiz Kocan was my salesperson today at Ashley Furniture on Pantano and I have to say he made my shopping experience a very positive one. I was indecisive, but he was able to help me to find exactly what I was looking for. We were able to put together an entire living room set and dining room set that I will love for years to come! He was kind and extremely patient to assist me with my numerous changes. He was knowledgeable and a RARE no pressure salesman! Furniture shopping can be tedious, but Ramiz made it easy. I highly recommend asking for him at Ashley. He’s my salesperson from now on. Can’t say enough good things about him.

Paul was awesome selling us a tempur-pedic mattress. Pleasant and professional.

Eddie was very friendly, helpful and honest Got us the couch we wanted. He really worked with us and fast.

Eduardo was extremely helpful and patience and he was nice overall and we are extremely excited for his support and service

Ramiz was very helpful very happy with my experience in the Tucson location

James was outstanding. His customer service was excellent.

Jesus was great help! He has a great personality and definitely does a great job!! I would definitely be back to buy more stuff especially from him!!

Melvin was very helpful and knowledgeable. He made the pain of shopping with the wife much more bearable. Thanks Melvin.

Eddie was great. He helped us get what we were looking for.

Yikes!! Stopped by on a Thursday afternoon to check in it some sofas I’ve been looking at online with the intent to purchase, they had about 5-6 associates just standing around and having personal conversations. Not surprised this store was empty with the experience I had.

Worst customer service can't get a person on phone gave me delivery date, when I went in to pay for order gentleman said we can deliver in few days of course so happy a week earlier, took day off no delivery finally after 1 and half hours got someone at store oh no delivery is next week 1 piece hadn't arrived no one called and ashley has nothing to do with delivery co....then someone called from store was going to credit me delivery fee and now after days of calling no one has record of rhis credit never again with this company!!

Michael O'Connor greeted us as soon as we walked in store. He was very helpful with our purchase.

There's a good selection of medium quality furniture

Eddie Was really friendly and made sure I looked at all of my options.

Won’t answer the phone. Have to do a warranty claim and the warranty center says you have to talk to someone in the store. Good luck

Tobechi was absolutely helpful. Knowledgeable, friendly, and all smiles.

Jesus was great! Very helpful.

Ramiz was a gem of a salesman. He made buying both a new sofa and dinette set quick, easy and painless. Highly recommend.

The sales person was too pushy.

Tristan was our sales guy, ask for him!! He was super patient, helpful, and very knowledgeable. Go Tristan!!! He even stayed after hours to help us finish up and was in no hurry and very personable.

Jesse was the absolute best! Ask for him!

They follow you around like you're a thief

Gilbert and Eddy were excellent!!!

Eddie was my salesperson. I couldn't have wanted a better person. Eddie listened to my needs, never pushed a product, and most importantly, his caring didn't diminish when I told him I would be moving east. A tremendous asset to Ashley

Edward Stith assisted and helped with patience and knowledge. Our shopping experience was with ease and over the top wonderful! Thank you Ed!

If I could give this place Zero stars I would. Quite possibly the WORST experience I've ever had purchasing furniture or anything else, frankly. Folks - if your items arrive damaged and Ashley hassles you about returning them OR they do not honor a warranty/guarantee they advertise or one of their suppliers advertises (since Ashley sells their products) - you might want to do this: 1. Dispute your purchase on your credit card. 2. File a BBB Complaint. 3. File an AZ Attorney General Consumer Complaint. 4. File a Wisconsin Attorney General Consumer Complaint (that is their corporate headquarters). 5. File a Federal Trade Commission complaint. All of the items above fall under "scam, deceptive advertising, fraud." Be sure to include a copy of your receipt, any correspondence, write out any conversations you've had with "customer service." The complaint are easy to do online. Maybe, at some point, these agencies might get a clue about this horrible business and their practices. Good luck!

This 1 star goes towards the pick up area. If you go to pick up your furniture in a trailer, they will NOT help you. So good luck to you if you are unable to load your heavy bedroom set, couches, etc. We only picked up a small table and chairs and guy told my hubby he could either push it in or drag it in himself. Of course he didn't care if we broke or damaged it, it was paid for already!! SUCKS, BIG TIME!!!

I purchased a Queen Euclid Ave Ult firm mattress from this store. The in-store encounter was good. It's what happened after I purchased the mattress that is a testament to poor customer service. The mattress was delivered and it had a sag. I had the mattress delivered on a Wednesday and called Friday about the sag. All sales are final with their purchases but I figured the sag could be addressed under their 3 day warranty and call back which I was well within. Ashley sent a technician out on Saturday who measured the mattress and told me it had 3/4 sag he said he would notify Ashley. Tuesday I receive an email from Ashley home furniture saying my claim was complete and the technician "repaired" my mattress. He did no such thing, he just measured it and told me what I already knew. There was a sag. I called Ashley customer service and they wanted to send out another tech to do the same thing because they admitted they don't do repairs. They essentially said I'm stuck paying $1400 bucks for this sagging mattress because it didn't meet their sag threshold for replacement. This is terrible customer service. I don't recommend purchasing mattresses from this company because you take your chances on getting a defective one and being stuck with it. If they send a tech out they then lie about repairing it, so they can close out your ticket.

Fun and easy experience! Eddie is the man, go to him for your home needs

(Translated by Google) Very friendly professional, the treatment we received was excellent. Thank you Michael O Connor. (Original) Muy amable profesional el trato a nosotros fue excelente Gracias Michael O Connor

Melvin was simply amazing. He had a lot of patience with us being so indecisive. He gave us space, answered any questions we had, and was honest with everything he said. He is the reason we financed over a brand new bed set today, don’t think we would’ve gotten it without him. Thank you!

Melvin was great! Friendly and not pushy. We will definitely be going back and asking for him!

Jude was amazing! We are very happy with our purchase!

Melvin helped us out tremendously when looking for a new bed. Showed us all the ones we could like, and helped sort them for us to find the perfect bed for us. Great guy! Would do again.

Liza is the best! Best service ever!

Very helpful and very friendly and very knowledgeable

Melvin was very attentive and friendly.

Melvin Reed was excellent...Great customer service, knowledgeable and friendly. We will definitely buy from him agsin!

Paul Wilson is absolutely wonderful to work with! He is incredibly helpful, thorough, and patient, making the entire shopping experience seamless and enjoyable. Paul goes above and beyond to ensure you find exactly what you’re looking for, providing expert guidance without any pressure. His attention to detail and dedication to customer satisfaction truly set him apart. If you’re shopping at Ashley Furniture, I highly recommend asking for Paul—you won’t be disappointed!

Paul was very helpful. Did not pester us and was easy to find when we had questions.

Do not buy at Ashley. We bought two recliners in December. They changed the deliver date 3 times without contacting me. I initiated calls to be told they were on back order. They were finally delivered several weeks later, but the delivery guy cut the fabric on the arm with a box cutter when unpacking them from the truck. I had to call and they said I had to file a manufacturer claim. They took no responsibility for the damage. I opened the claim and had to email them pictures of the damage. I was told a technician would come out on Feb 10th to assess the damage. Before he came out I get an email stating the damage could not repaired and they were shipping me a part to fix it. I called asking what part they are shipping because there is a cut in my fabric. Of course the customer service rep spoke very little English and just kept repeating they are shipping me the part. Then I received an email stating the part has shipped and will be delivered in 2 or 3 days. Today Fed Ex delivered a package. It's a slip cover to reupholster the arm of the chair. I called customer service today and told them they are not reupholstering this chair. I told them I bought a new chair and they damaged it, now they want to reupholster this arm. I was told the technician is scheduled to be here on March 1st to repair the chair. I told them again, I want a new chair, not a damaged and repaired chair. He told me to tell the technician when he shows up to repair it. I know what is going to happen... I will be told there is nothing he can do because he is here to repair the chair. Ashley has the worst customer service! Shop at your own risk.

Ramiz was great !

Eduardo was awesome! He listened, is very knowledgeable, friendly and fun! This was the best shopping experience for us! Thank you!

Jesus helped us with our furniture purchase in Tucson Arizona Ashley furniture. He basically lied to us. He told us that the furniture would be delivered in 3 weeks. Days in we called the furniture store spoke with a representative and they told us that all the furniture was delayed not just the chairs like Jesus had said. Now our stuff won’t be delivered until early April. Jesus rever responded you out messages like he said he would. They will lie to you to make a sale. It’s such a shame we had an initial good experience but we don’t appreciate being lied to and no communication. He said he would keep us updated which he hasn’t.

Ask for Melvin Reed. Great customer service. Super accommodating. Helped us look into our options to find the right fit for the living room. Very professional.

Eddie was an awesome sales associate who provided outstanding customer service. I knew which chair I wanted and I was in and out of the store in 15 minutes.

Ramiz is a great employee. He helped me find the furniture I was looking for and the process was smooth. Ramiz was very friendly and did not rush me, making it very worth while. Would recommend him to anyone and will be back to him once I am ready for more items in the house.

I went to look for a couch everything is so overly priced I found a couch it has recliners but they follow u through the store we can't look comfortable an slowly if we want help we will look for some one to assist us then u have to spend 1000 to get 200 off whats the trick behind it they want u spending more money then thinking we will get it delivered in a few days none available in store only Phoenix go pick it up or wait 3wks or longer to be delivered really they should have plenty on stock in the store on Broadway an Pantano ridiculous so so annoying if I would a known that I would a went else where let people shop comfortable with out following them in the store if I need help I'll ask i want to browse an look wait to expensive I wanted a a extra lounge chair but then I decided probably wait another month I'm still waiting but not happy here waiting next time which won't be a next time I'll go somewhere else I'm not a happy camper my experience at Ashley's

Michael O’ Connor, great professional service in helping us purchase our new sofa/couch sectional. Highly recommended for future customers!

TERRIBLE POST-PURCHASE SERVICE. We purchased a bedroom set, dining room set and coffee and end tables about 6 weeks ago. While we were in the store, the salespeople tracked us like undercover agents, always hot on our trail and ready to help should we have a question. Once they got the money for our order though, all of the attentive service completely disappeared. We were supposed to receive delivery of our order last week, but even though an agent called twice to confirm that we would be available, no one showed up or bothered to call on the scheduled date. Even worse, we had to call 3 times before we even received a call back to reschedule. There is NO WAY to contact the local distribution warehouse. We couldn't even get a sales associate on the phone at the local store to speak with us. We finally received a call back a week after our originally scheduled delivery, and now the order will be delayed another 2 weeks. If we don't actually receive it this time, we plan to cancel the order entirely. Many of thousands of dollars in Ashley's bank account and absolutely nothing to show for it on our side. WE WILL NOT PURCHASE FROM ASHLEY AGAIN based on this experience.

Paul Wilson was amazing! The store is beautiful with a large selection. Paul was very helpful, knowledgeable and gave us plenty of space while we browsed. I’ll be back for a dining room set and bar stools. Highly recommended!

We had an excellent experience purchasing a mattress at Ashley Furniture in Tucson, Arizona, and Melvin was fantastic to work with! He wasn’t pushy, was super helpful, and really listened to our needs. When we had a delivery issue with our original choice, he helped us find another mattress that could be delivered within a reasonable timeframe. At no point did we feel pressured to upgrade or spend more. He was patient, professional, and even kept us updated personally. Highly recommend working with Melvin and the team at Ashley Furniture!

Eddie was fantastic and extremely helpful in helping my pre-teen choose a bedroom and mattress. Eddie made sure to give me all information I needed to make my purchase today.

Ramiz was awesome and very helpful! 10/10 experience!

Eddie was great! He answered all our questions.

Melvin was great! Walked us through options, helped us put together our ideal couch, coffee table, and side table. No pressure, just helpful and kind!

Melvin was very helpful and walked us through the entire process.

Eddie is the man!!! Best place, best attitude!! Thank you!!

Eddie was great! Very helpful and friendly. We will be back!

James from the piano on Broadway store in Tucson Arizona was awesome it's rare to find a diamond in the rough such as him not only did we get beautiful furniture we got awesome customer service

Eddie was awesome answered all of our questions and didn't use pressure tactics to get a sale. He sat with us and let us fully experience the comfort of each couch. Eddie was respectful and made the whole process easy.

With Paul’s patience and soft-spoken assistance I found the perfect sofa for our home. Very grateful!

My wife and I were lounging late one Saturday, and since we had been thinking about getting couches, she says, "Let's go to Ashley's furniture real quick since we weren't doing anything". So we head to an Ashley's furniture store. We jumped in the truck, I'm in just Levi's and a plain shirt, and my wife was wearing some sweats and a T-shirt. As we get Ashley's, I had forgotten my phone in the truck, so I trum back as my wife walks in by herself. As I walk in a bit behind my wife, I'm not greeted as I walk in. My wife states that a woman hesitantly addressed her and told her if she saw anything she liked to come get her. As a handful of employees (I'm assuming all sales employees) hudled, talking not far from the entrance, not really caring to help us. I'm assuming because of how we were dressed or how we looked that they assumed we couldn't afford to buy anything was the vibe that I got. Sure enough, we walked through basically the whole store, and not once did we get approached or offered any assistance. My wife saw a couple of sectionals that she liked, but I wouldn't have bought any one of them with that customer service. At one point, we walked right by where they were all hanging out talking, and not one employee addressed us. We left soon after. Needless to say, we went to Costco the next day and bought a very nice sofa set. I'll never go back to Ashley's again.

Michael O’Connor was very friendly and welcoming when we entered the store. While being very patient and unobtrusive, he asked all the pertinent questions and gave answers and options as we moved throughout the facility. He worked with us on all of the optional accessories, overall pricing, and financing. We would highly recommend working with Michael and plan on enlisting his assistance in the future. Lee and Deana

Thank you for a great experience, Gilbert. I purchased a couch and oversized chair which will be delivered shortly. Gilbert was very helpful and I did not feel pressured into a sale. I felt that he was honest, helpful, and he even saved me a quote, which I returned 24 hours later to purchase. I would purchase furniture again from Gilbert and I would recommend asking for him to help you in the store.

Great service and help!

Melvin was great to work with! Informative and pressure free! Thanks a ton!

Awesome prices, great sales guy, Paul

I had a great Experience with Mike and I will recommend him for anyone.

We just purchased a couch and chaise and it’s absolutely stunning. We worked with Aldin and he was amazing. He took the time to follow up and we even set up for us to come back to have my partner look at the couch. Well here we are purchasing the couch, chaise, and pillows with delivery. Aldin made the entire process effortless and delivery and set up as well.

Aldin was awesome and helped find exactly what we wanted. Great customer service!

Everything costs $150 more than advertised because they don't have a warehouse in Tucson and that's what they charge you just to ship it to their store (it's even more to get it delivered to your house). Seems pretty intentionally misleading. Otherwise furniture seems nice and sales-people are cool.

Awesome service by sales rep Michael OConnor

Mike was friendly and easy to talk to. He helped us find the living room set that we wanted for the budget we had.

Michael was of great help in narrowing down my selection of a new sectional. I pulled the trigger on a 6 piece ModMax due to all of the cushions having removable machine washable cover and that the sectional is highly configurable.

Eddie was so knowledgeable, professional, and helpful. He made my experience smooth and stress free. He was so kind to my little boy who also was present with me during my purchase. I left happy and satisfied with the customer service I received.

Disappointing Experience - No Resolution and Terrible Customer Service I am extremely frustrated with the lack of follow-up and resolution regarding my issue. I’ve called multiple times, been passed through the corporate call center, and each time, I’m told that my case has been escalated to an operations manager. Yet, I’ve never received a response or any progress. I’m out $130 and have nothing to show for it. It’s been an ongoing struggle with very little effort made to resolve the situation. Terrible customer service and no accountability.

Paul was the best! Incredibly helpful and offered many terrific ideas. I will Definitely be back.

Janelle needs a raise! She was so knowledgeable and able to pick up on our taste. No pressure and had many recommendations that would not have occurs us. Ask for her when visiting this location.

Aldin was great to work with. I had a lot of furniture to buy and had a ton of questions to ask. He was very patient with me. I'm happy I had him to work with.

Paul met me at the door and looked at the picture I bought in and helped me to find a similar couch to the one in the picture. Delivery was easy and earlier than the estimated delivery 4 hour window. I am very pleased.

Melvin helped me pick out my new mattress and I’m super grateful for him. He was kind and knowledgeable, and incredibly helpful in my search for the perfect mattress for me. I highly recommend him in your sleep wellness endeavors! Thank you Melvin!! ☁✨🌙 🩵

Jude is a very kind and patient salesman. He made sure we left the shop happy!

Excellent, no pressure help and great products at reasonable prices! Eddie helped us get what we needed for our daughter’s condo and we’ll be back for our home’s needs.

Worst customer experience ever, supervisors lying to me, transfering my phone from one number to another without nobody solving my problem. Late delivery and then two day before during all the wait they change the date. The employee even hung up the phone on my face. Very bad, don't recomend it to anyone. Lyers, avoiding me without beeng able to solve my problem, late delivery and hanging up on me. The worst.

Aldin was great!

Came in black Friday got a sofa. The day it's delivered the 11th the delivery driver goes hey we only have the sides not the middle of your sofa. I bought this sofa so my mom who is fighting melanoma could visit and sit with my two 8 month old kittens during the holidays. Now till after the holidays I have a house with no furniture. I'm furious, all I wanted to do was see my sick mom smile for the holidays. Went to ask a simple question to the customer service desk got laughed at why she said no, no, no, no. I left a much angrier review before but my sick mom doesn't want me being angry so now it's this a 3 star with the caveat of I won't have my sofa till the 27th so things could still go even more wrong. I will update regarding if they ever fulfill their end.

Eddy was great he was extremely helpful

My husband and I were looking for a loveseat recliner and had some pretty stringent requirements. We were lucky enough to have Jesus working with us on the floor. He was patient and knowledgeable about Ashley's products, and helped us find exactly what we were looking for. The delivery crew was terrific too. They came on time and knew their product and how to set it up in our home with great efficiency.

Bumped into the wrong sales lady..willing to spend alot of money to refurnish my house,I asked a simple question,got a very ignorant answer..we left

Eddie was patiently helpful and very knowledgeable. Great experience.

When you get something wrong, fix it and fix it right away. Don’t make people wait 2-3 weeks for the correct delivery of an item purchased from your store. I had my hesitation buying anything from here based off prior reviews, and took a chance but ultimately left me disappointed. Also, answer your phones during business hours. Also- note the reviews. The owner only responds to positive reviews

Tristan was cordial and extremely knowledgeable.

I purchased a very nice mattress here, and was coaxed into buying a $250 mattress protector through them to "ensure the warranty would honored in case it fails and results in damage to the mattress". I specifically asked if this would fully cover the whole mattress and was told that it does. Upon receiving it, I discovered that it does not cover the whole mattress, so that was a complete lie. I immediately went in and asked about returning it since it was not what was described to me, and was told it was already finalized and they refuse to accept returns on anything because I already signed for the delivery. The customer service number is completely useless, no one will even answer the store phone, and when a product delivered is not what was promised, they say there's nothing they can do about it, all sales are final.

Tristan did a really great job helping us get a mattress! It was really quick and easy.

Would stay clear of this place, every time we purchase there is an issue. My wife and I purchased a Living Room set and Dining Room set totaling $6625.14, we wanted to put $3625.14 down with a remaining balance of $3000, Ashley double charged our card and when our account wasn't credited 10 days later we went in the store only to be told they are going to credit back $625.14, We did not give them authorization to keep the balance and running my credit was a waste as there is now an inquiry on my report. Shady practices and the Manager acted as if he couldn't do anything as its a corporate level issue now. Delivery was ok, furniture not damaged even though they didn't cover the tile floor while assembling the wood dining room set, brought in leather sofas on a dolly with no protection, etc. We ordered a Bedroom set from here and it took over 9 months to receive that. I think they feel they have the market locked down, especially after Sam Levitz closing. Would give zero stars if I could.

Tobechi-Jude was an amazing help! Made our experience delightful and so easy! We praise God that we were able to buy our products with such an awesome person! If you go to Ashley Furniture ask for Tobechi-Jude you won’t regret it!

Jesus did a great job! Extremely professional, courteous, and helpful. We will absolutely be coming back again!

Poor customer service and follow through. They don’t bother contacting you when they change the dates of your delivery. Changed dates several times and was only made aware after I made the call to them after waiting the day of delivery. We also used Bob’s discount furniture in Tucson. MUCH more communicative and great follow through. Bob’s contacted us the day before and several times during the day of delivery. Not even a phone call from Ashley. Poor customer service. We have a Bedroom set also on order from Ashley No doubt it will also be delayed and based on previous experience they won’t even call to inform ! Go elsewhere. All they care about is making the sale . Bob’s also followed through after the sale to make sure we were happy.

I felt they weren't completely truthful with me. I got a better price at another store.

Don’t waste your time or money at this furniture store . Especially the Pantano and broadway location in Tucson az. Not helpful AT ALL but yet they are dressed in fancy business attire sitting around not doing a god damn thing . How the hell does a furniture store not have a measuring tape . And instead an associate said well you have an I phone right ? You can download a measuring app on your phone which doesn’t work and is WAYYY MORE COMPLICATED THAN IT SHOULD BE . Never again . I will be buying my furniture at big lots .

Jesus was amazing and so helpful! Would come back anytime. Great financing options and price

Eddie was great!! Very knowledgeable about the product and extremely polite.

I paid for a 10 year warranty on an adjustable bed frame at Ashley's back in 2018. My frame broke so I called Ashley to get it fixed well within the 10 years. They couldn't find my warranty. They told me that at that time they were affiliated with Sam levits, who are currently going out of business, and as of February of this year, are no longer affiliated with them. Ashley's is crocked and stole $225 from me for a warranty they sold me and refuse to honor.

We came to the store to look for specific bed frames and Eddie not only helped us find the perfect one , but he also helped us get a comfortable mattress and its protector. He walked us through every part of the purchase in how the mattress will keep us nice and cool. He was there to answer all our questions , and helped us get great deals ! Thank you Eddie for your help , you were awesome !

Salesperson was helpful but after sale is finalized, customer service is atrocious. Delivery drivers pressuring you to be complacent with damaged furniture just to get a signature they dropped off. I called customer service afterwards and got directed to a call center that was less than helpful. Specifically ordered this furniture because it was in stock and would arrive when I needed it to. But since it arrived damaged ,now the replacement dresser won’t be delivered on time. Defeats the whole purpose of going to the store. Now I understand things happen but a company that actually cares about the customer experience would do more than offer an insincere apology. The customer has to be understanding and patient but yet Ashley Furniture can just be inconsiderate of one’s valuable time.

Professional and helpful staff. Overall a great experience.

Michael O’connor is exceptional in assisting with the proper selection for your home. We purchased a beautiful leather set that he led us toward and we couldn’t be happier!

Jesus Franco was very helpful of the items We got and was positive

We came tonight and worked with Aldin he was AWESOME, very respectful of letting us discuss and have "our time" to discuss things. Was not pushy at all, very knowledgeable of products and all the discounts, pricing and everything. Very personable and what a Sales person should be. Very, very impressed.

Eddie, I want to thank you for your great customer service. It was a pleasure making this purchase with you.

Michael O’Connor was very helpful and super informative on helping me and my spouse choose the best mattress for us! Definitely look forward to seeing his face for the next time we come in!

Michael O’Conner was a very kind, helpful, and understanding individual. He was very patient as we took out times finding the perfect bed and kept us smiling and feeling confident in not only ourself but our choices. Thank you Michael!

Difficult to use warranty. The store phone number directs everyone to the call center even though the call center stated they don’t handle Tucson store warranties. The call center directs everyone to speak with the store directly. Nobody answers the phone at the store. Now, have to drive across town to get help.

Eddie helped us to find the couch that fit our needs. He was very patient and answered every question we had.

Brandon in the Tucson Location was super helpful .

Our salesman Mike O'Connor was absolutely amazing. He was very helpful and knowledgeable... very friendly..I highly recommend him

Great, the salesman was excellent, very knowledgeable and was not trying to sell us anything that we didn’t want. Mark was a great salesman explaining all the features of all the furniture, and the materials. We were very happy and impressed with his salesman skills. We went just to look , we purchased our living room furniture. Thank you Mark

Great salesperson. Mike O conner went out of his way to help me get exactly what I wanted. I am coming back to get more furniture. He was a not pushy and showed me alternatives to what i was requesting.

great experience!

My wife and I worked with James at the Pantano Rd. Location. We were extremely pleased with his knowledge, and friendly energy. Will look for him next time we are in.

There customer service is team is so unprofessional. They have a way of trying to get you to used their store credit cards then over charged you. Worst furniture store in Tucson

Thank you to Eddie for the great service!

Jesus was very helpful, courteous, and knowledgeable on the products I was selecting. He also did his best to get me a good price on my items if available.

Do not buy furniture from Ashley's! I bought a sofa that was delivered on Wednesday. The next morning we noticed bugs in the sofa and called customer service but they are lazy and unhelpful. They are saying they wont be able to pick the sofa up until the 9th. Dont get furniture from here unless you want bed bugs! They only have one warehouse in Arizona, so if this sofa came from there, the rest of their products have been exposed to the infestation!

Eddie was very pleasant and helpful with my purchase!!

Michael was so patient with us when we were shopping! Very helpful.

My staff was great 👍

I was charged a $50 fee to pick specific day for delivery of item. 5 days before scheduled delivery I am told it will be a week later. I am getting the run around about getting my $50 refunded. Out of country customer support and automated in store support which leads to unanswered phone with no option for message. Not happy, I will never purchase anything from Ashley in the future.

THIS IS AN UPDATE. (Thank you for your patience throughout the Proof of Claim process. We understand this has been a challenging and uncertain time, and we are writing to provide an update regarding the outcome of the liquidation process. As you know, Sam Levitz Furniture has undergone a liquidation sale of its assets, managed by a reputable liquidation specialist, as part of the process of closing the business. Despite the efforts to maximize available funds, the sale did not generate the resources we had hoped for. Several factors contributed to this outcome, including challenging market conditions, particularly during the election cycle, and unanticipated delays in ramping up the sale, which resulted in higher-than-expected operating expenses. These factors ultimately limited the proceeds available. As a result, we regret to inform you that no funds remain to provide refunds or payments to customers who submitted claims. We understand this news is frustrating and deeply disappointing, and we sincerely apologize for the hardship this may cause. Please note, no distributions or payments have been made to ownership or insiders of the company. Sam Levitz Furniture acknowledges the significant impact this situation has had on its customers and community. We are profoundly sorry for this outcome and are grateful for the support you’ve shown Sam Levitz Furniture over the last 71 years. We want to express our heartfelt appreciation for your patience and understanding during this incredibly difficult time.) I want to document the issues I've been having with one of the lift chairs I purchased, along with the additional five-year warranty. Despite my efforts to contact the store where I bought the chairs, I have been consistently redirected to an overseas call center. I have been told that the warranty had expired, but according to the terms, it should have started upon the chair's delivery. The delivery took place on October 6th, 2023, and the chairs were purchased on September 13th, 2023. I have also been told conflicting information about the additional warranty I purchased through Protectall. Additionally, there seems to be confusion regarding the change in ownership of the store from Sam Levitz to Ashley, and how it may impact the warranty. I hope we can resolve these issues promptly. I have also been told that someone will be out in three weeks, but I cannot confirm that with the store because I am unable to get a hold of them. We were told if we bought the extended warranty all we had to do was to make one call and everything would be taken care of.

Tobechi Jude our associate was wonderful. Efficient and friendly. Made shopping here a pleasant experience. Thank you.

Eddie at the Ashley Furniture store off of Broadway and Pantano is great. He made buying a sectional couch very painless. He was very knowledgeable about the entire process and was very patient with us. Eddie was not pushy and allowed us to lead with only asking questions about what we did like about it. Our experience with him was great.

Eddie was wonderful. Did multiple transactions and was very polite.

Tristan is excellent! Steven Carlson

The buying experience was fine in 2021. We purchased lifetime warranty on our sofa set and have since tried the last 2 months to get in contact about our couch being broken. Corporate cannot find record of our warranty and suggested that we gwt in contact with the store. They do not answer the phone, no matter the time I call or even if I call back to back for over an hour.

Mike did an excellent job. He was very professional and very pleasing to work with The bonus was that he saw i was having trouble getting gettig out of the car and he came to me in the parking lot with a wheelchair He is an asset to the company.. Take care of him Barbara mashburn Long time Ashley client

0/10 stars would highly not recommend - no way this place has 2500 reviews with 4.4 stars: 1. The sales people: worse than a used car lot, from the second you walk in they bombard you asking if you want a "good deal." Have you ever been to a touristy place in Mexico where the kids run around trying to sell you "chicle?" Incredibly similar vibes. Curiously, they all carry tablets; the curious part is that when you decide to buy something, they bustle off to their manager to "run the deal buy him." Our sales person came back about 30 minutes later with a handwritten invoice as he hurried us to the cashier trying to sell us a credit card on the way. When I stopped him, to ask why the price had increased $800 from the advertised price on the display, he looked embarrassed and said he had to go speak to his manager again. Another 30 minutes later he came back with a different handwritten invoice for the advertised price. At that point we were so annoyed we left and sadly made the choice to come back the next weekend. Tread, lightly as they will try to bait and switch you too. I still am perplexed at the reason they all have tablets if they hand write invoices other than to rip you off. And to make matters more annoying, once you try to check out they take you to the one "cashier" in the entire god forsaken store where you will wait another half hour for them to try to upsell you on warranties, services plans, and yes.... over priced pillows. Honestly embarrassed I went through with the purchase but I think I was so frustrated that with the hours of my life I had wasted in this dump that I felt I needed to leave with something in hand to justify the massive was of time. 2. The Quality: GARBAGE. On first delivery of the bedroom set - the delivery men refused to remove our old furniture as the sales person had promised. Then, when they realized the bedframe was missing a piece, they left the half constructed frame in the middle of the room and promtly left telling me someone would call me. Noone ever did, I spent several more hours on the phone trying to procure a full bedframe. But wait, it gets worse! The bedside table we bought made out of aesthetically appealing mango wood was infested with, we found out a month later, BORE BEETLES!!!!! They eat through the furniture and leave saw dust, similar to termites. And if you are lucky, they might infest your entire house! Apparently the treatment is fumigation - THANKS Ashley. 3. The customer service: hard to believe, but worse than 1 & 2 above. Three times I called their "customer service line" only to have their outsourced call center tell me they couldnt find my invoice number....convenient right? When they tried to transfer me to the store three times... you guessed it - no answer! Clearly because their employees are too busy running around trying to rip people off to have time to actually help someone. Out of frustration I went back to the store in person this last week and after spending another 30 minutes in line waiting for the only cashier in the god forsaken place, I was told she found my invoice and would send an email to "corporate" and someone would get back to me. She refused to give me the invoice number so I could try to trouble shoot on my own with customer service, refused to copy me on the email, or give me a number to call corporate. But I was reassured a "technician" would be sent to my house to assess the furniture. One week later, as I am sure you can imagine. STILL NO CALL! The long and short: save your self the time, the money, the self respect, and the infestation of bugs at your house, and drive to Mesa and buy some furniture at Ikea - you will not regret it and you will thank me later.

Linda is Awesome but I am very disappointed that I have to wait over a month to get my 3000.00 sectional. Only reason I purchased was how sweet Linda is!!!!

Appreciate pretty Brandons service! He was awesome and patient! Keep him!

Huge selection of very nice yet affordable furniture! Micheal was a very helpful salesman. Not pushy yet polite, attentive and thorough. He catered well to our needs and adapted well. Got the living rooms set up and the I’ll be doing business with him again when it comes time to furnish the bedroom.

Raul was very nice and helpful the entire time. He made sure we saw all the options and even suggested some that we wouldn't have originally considered. We ended up settling on a very nice and soft black couch that he assures us will be delivered right inside the apartment. Overall 5/5 very helpful and the entire experience has been positive

I found the sofa I needed and a bedroom set as well. I love their store.

Horrible experience all around. Most of the information on my order was wrong and the couch came damaged. Despite a week’s worth of calls and emails, the manager still has not been in touch with me. Wouldn’t recommend Ashley to anyone.

I need to talk to Linda Russell in the store in Tucson Az please

We have worked with Eduardo at the Pantano store several times. I ask for him by name every time we go to the store. He is always very helpful. He listens to our needs and helps find what will work for us. He has never rushed our purchases, and he assists with coordinating pieces, keeping our budget in mind. He has even assisted with online purchases. I would recommend him at this store to anyone!

Mike OConnor and Linda Russell were informative, friendly, and helpful. We so appreciated all their input and time.

My salesman Mike went above and beyond my expectations and he gave me great customer service and support. He worked his magic and got me everything that I needed. Thanks Mike🙏🏽😊

Great customer service

Hello Ashley, I thought we had a good relationship at first and it was beautiful but I came to realize that you’re very toxic and not a good fit for me. You told me you were going to be on time and had everything I asked for and then you lied. I took time off work to spend time with you so we had to reschedule. Then on the second date you showed up but wasn’t prepared and showed up with not everything we talked about. So I rescheduled again think i could be me and i didn’t fully give you the right opportunity it I was wrong again because you showed up not only with everything we talked about but just wasn’t ready again. After a few more attempts to try to make this relationship work I realized Ashley that your communication skills are garbage and you can’t keep your words, so we are going to have to break up and I hope and pray that you don’t hurt the next person who comes to looking for a beautiful relationship.

This was a very easy an organized experience. Big shout out to Michael O’connor for helping us pick out our furniture. Not only was he very helpful but he added some comedic relief to what could have been a stressful day!! He was also very understanding when we changed our minds about our furniture choices!!

Eddie is the Man! He was no pressure explained everything in detail and was straight forward. I plan on continuing my business with him in the future. Thanks Eddie it was a pleasure

Michael was most helpful with furniture suggestions and design, too. He was very patient with me. It was an enjoyable experience!!

Mike was patient as I tried out different mattresses. He was knowledgeable and answered all my questions. Great experience.

Excellent experience with Brandon.

Michale O'Connor was great to work with, will be back for the new bedroo

It's a nightmare buying furniture from this place. They are so incompetent it's not even funny. The store doesn't answer the phone and expect you to drive there every time THEY make a mistake. Costing me time and money out of my day to pretty much cater their incompetence. They suck

Eduardo was a huge help! Helped me get a new sectional and he was so friendly and funny! Ask for him next time you go!

Brandon is the man. He is a veteran, and doesn't pressure you at all. Gets you in and out as well

The worst experience of my life purchasing furniture. Everything went well when we came in an made several orders totaling almost $30,000. We though the sales representative did a fine job at first, but once the deliveries started to arrive we noticed the mess he made with our orders. He never added a dinning room table and chairs like we had requested or several other items. We had to return to the store to purchase those separately. The sales rep sent a picture to us of what he ordered and it was the wrong table. He said he made the correction and the correct table was now ordered. We were told the dinning room and chairs would be delivered on a certain date, when I noticed they weren't, I called customer service only to find out he never reordered the correct table. I contacted him again asking him about this only for him to tell me it was a back office mistake and not his fault. Then he said he would get back to me with status of my new table being ordered but never did. It has been 3 weeks since we placed the order for the table and chairs and we still have not received even a status for the order. Contacting the store directly is a nightmare as no one ever answers the phone. I also have never received a rug I ordered a month ago and an entry way table arrived without the proper hardware so it is sitting in my living room with no legs.... I would not recommend this store for purchasing at all to anyone.

Everyone was very welcoming. Melvin and Eddie were great and knowledgeable. They helped us throughout the process and made it easy!

What a great experience here at Ashley. My wife and I were treated very well and my wife and I purchased a new sofa and love seat. James Page was great and explained everything very well and this included insurance and delivery. We will definitely consider future business here. Thank you James Page!

no one helped us take the cube organizer we did it all ourselves and nobody welcomed us

I’ve been shopping at this store since 2015 and Edwardo Torres has taken excellent care of me for every single furniture purchase I’ve made. He’s helped me pick the perfect mattress twice, bedroom set and living room furniture twice. He even remembered my name every time I saw him. Excellent customer service!!

SUPERRR helpful, very patient, and all in all great service!!!

Jesus was very accommodating and saved me a trip to Phoenix. I will be coming back in the future.

We're sitting in Ashley's right now In Tucson on Pantano This is the worst I've ever been to They won't sell nothing My wife is big things told them that they couldn't sell a tour because she's out of town we pick something that they can sell we give him a card give him our address they tell us our address doesn't exist a total run around Avoid this place like the plague Go to Lazy Boy Sam Levitz Stay out of here

Michael has been patient with us, Informative and kind. Thank you for your service

Excellent service! Ask for Mike he’s great 👍👍

Make was awesome!

We have been shopping for furniture the past few days and we went to Ashley to get a bedroom set. Mayra the sales reps was a very nasty person and didn’t even offer options to get the furniture quicker than a month. She shouldn’t be on sales if she has no patience nor customer service skills.

Eddie was really friendly and informative he went through everything we need and we were on the go!! Thank you !!!

Brandon is very personable and phenomenal service, both at Ashley and in the military! He helped my dad and I get a recliner. Easy and effective. Thank you

Tristan was fantastic- we’d work with him anytime. Very happy with our purchase and our customer service.

Me and my girlfriend walked into the store being looking to buy our very first couch. As soon as we walked in, we were greeted by Michael. He was very friendly and helpful, we are very grateful to have met him for he made our whole experience less stressful. This is a great store that has some great deals I’d recommend one to come in on a Tuesday if you are looking to finance.

Lovely service and knowledgeable about pricing and options !

Horrible experience. In their transfer from Sam Levitz, Ashley's billing is completely inept. Credit here, bill there. Credit again and yet again bill. Instructed them to forego any further credit back. Received a billing notice thru FedEx and the driver said he has delivered numerous letters with the customers stating they've had the same issues with Ashley.

So I keep making the mistake of opening up internet browsers after having a generally good day. I don’t know why I have to go and ruin it by having bad news vomited into my eyeballs and since I raw dog life with no meds, I have to take it like a man and sit in disgust and reflection afterward thinking about the collapse of society. That being said, this is America and we do what we do best when frustrated and fed up with the state of affairs. We go to therapy. Just kidding, most people can’t afford that. Retail therapy. Just kidding, we can barefuly afford that either, but that’s what credit cards are for. It’s, you know, magic money that you hope you can ignore owing back by hedging bets on solar flares knocking out digital infrastructure. Anyway, I was in the mood to go purchase things I don’t need to fill the void that wasn’t already getting plugged up by microplastics. I needed to up the dopamine with something high ticket, something elegant, something that made me feel better and more important than other people. Furniture. If my generation can’t afford a home, at least we can cosplay like we can and go furniture browsing. And i’m not talking Craigslist or second hand stores. There is a certain thrill to rolling the dice on secondhand furniture, though. You do get to play the game is that a cigarette burn or an artistic design flair? Bodily fluids or just beverages? Pet hair or human hair. You get where i’m goin. There is a bigger thrill, however, in knowing a couch is fresh leather, polyester, cotton or nylon and only a few strange butts have sat in it; that it’s yours to claim. Your throne for the taking. It gets me excited and I feel like a topical conservative Ohio senator just thinking about it. Boy oh boy, there’s no shortage of furniture stores on the ol’ googles. There’s “Sam Levitz”, but that sounds like a lawyer you go to when you’re in too deep with gambling debts. There’s “La-Z-Boy” but I’ve always hated the way they spelled it like a 90s rap group. Then I saw “Ashley Furniture”. I liked the way it wasn’t possessive like “Ashley’s” as if you were raiding her estate after a bankruptcy. It was Ashley Furniture. The furniture is very ASHLEY. And the ratio for cool to horrible Ashleys i’ve met in my life is like a 60:40 ratio. Pretty good odds. I walked into this sprawling fever dream and was immediately on planet housegasm. There were partitioned off areas for all things bedroom, kitchen and living room & I imagined I was an eccentric billionaire and one of my properties was just an Ashley Furniture store where everything was functional- stoves, faucets and all the electric and plumbing and how cool it would be to throw ragers and have every section be a different vibe. Like the most Karen warehouse rave ever. But then that dream was interupted when a sales associate said “hello, sir, is there anything I can help you with?” and then I put on a vague, French accent and said “no no no just lookeeng” and started walking away but that’s when the gummie kicked in and I felt like I was going to be trapped in limbo like in Inception. So I came back with a nervous look and said “actualleeee, can you show me le couches?” Which was a dumb question because we were literally surrounded by them already. He then kindly guided me through several different selections but then when I saw the price tags I had to hide my anxiety even more. “What sort of budget were you looking to work with, sir?” and then I did a weird french giggle and saw that there was a blocky, beige Polyester ottomon on markdown for around $150. So I perked up and said “I will have to come back for le couch as my wife, she does not trust my couch expertise but she does trust my taste in ottomons”. Long story short, I now have an ottomon on layaway because I got nervous and made an impulse purchase in fake french with a maxed out credit card. And yes, I will try sleeping on it and I will pretend to like it and you won’t tell me otherwise. Thanks Ashley, i’ll be back when my crypto recovers. 5 stars.

Eddie Stith was fantastic and helped me find my ideal bedroom set! I’m definitely looking forward to coming back and working with Eddie again!

We visited Ashley store on 08/03/24 looking to purchase a dinning room table, round for our specific needs. We were assisted by Raul who was always attentive and knowledgeable about every question we asked, Raul was helpful and pleasant to deal with, and efficient when we made up our mind about what we wanted to purchase. Very happy to have found what we were looking for and for the friendly and knowledgeable Rep Raul. Gracias!

We had a wonderful experience at Ashley furniture store! Everyone was so helpful especially Mike! He was the one who helped us out and sold us our dream couch! Thank you so much Mike for everything! We will definitely be back!

I bought multiple items from Ashley Furniture Store along with a protection plan for all of them. Within three months, the footboard of my bed broke. I called the store for weeks, but no one picked up. I finally drove an hour and a half to the store, only to be told that Ashley Furniture and Sam Levitz Furniture Store don't work together. They said I bought the protection plan from Sam Levitz instead of Ashley. When I spoke to Sam Levitz, they said that because I bought the furniture at Ashley before the stores stopped working together, Ashley is responsible for fixing my bed. Neither company is willing to fix my bed, even though I paid extra for the protection plan. I would give both companies a 0 review if I could. No one wants to take responsibility.

Agent was polite and Gabe’s is good knowledge about our product

Bandon was very nice and helpful

Great selection! Linda was awesome to work with.

Ashley furniture is always a nice refreshing place to shop for my home. Brandon was very helpful and had me in and out!!! Great customer service!

Professional, made process easy and smooth

James is the BEST sales associate! So patient and helpful. We looked at dozens of pieces and he walked us through each of the options. He was a pleasure to work with.

Brandon was very helpful and customer service friendly. He helped me find the perfect coffee table. Will definitely use him again next time.

Eddie was awesome attentive and informative! Recommend!

Eddie was very helpful and was impressed by the store and by the help Eddie gave me thank you

Jesus was absolutely freaking amazing. We were in and out speedy. Good vibes, good saving and the regional manager was amazing also. Recommend going and seeing Jesus

Mike was the best! Helped me pick a rug to go with my furniture set as well!

My mother and I visited Ashleys located on Broadway and Pantano in search of a chest of drawers. Our initial choice was Sam Levitz, our go-to store for furniture, but to our surprise, they were no longer in association. Fortunately, we stumbled upon a beautiful chest made of real wood at Ashley's. The delivery process was a breeze, and to our delight, the item arrived five days ahead of the anticipated schedule.

Eddie was super helpful and very nice !

With my brother. He had to buy bar stools. And found them.

Melvin was wonderful, helpful, and made our purchase stress-free!

Jesus was the best and very helpful

Professional & courteous Melvin

I wish I could give this store zero stars. No one answers the phone at the store. Our delivery was supposed to happen a week ago they didn’t call to tell us it was getting rescheduled for delivery. This week they confirmed the delivery to cancel on us again because of a broken truck. We have tried calling to talk with the store multiple times with no answer and the customer service said they can’t help us either. I highly suggest going somewhere else if you want to get your delivery on time. The guy said we got a great deal, but what we got is a headache and a lot of miscommunication. Do better Ashley’s.

Very helpful staff

Mike O'Connor was the best! Very genuine and helped us greatly! Thanks Mike!

Eddie was wonderful to work with helped my wife n I to find extremely what we wanted Thank you vary much Go in and talk to him

Were assisted by Michael O’Connor, amazing service, very quick and informative! We came in with absolutely no idea what to get how anything works and worked with throughout everything. Patient with us and made sure we understood every step of the way and were comfortable with what we are buying! Thanks to him we have exactly what we want and are completely informed no surprise charges! Pls ask for him he’s great!

Found exactly what we were wanting. Eddie was very helpful and knowledgeable about the items we had in question. He even went out of his way to take measurements and move pieces to allow us to see how it would work for our situation. Very patient and understanding to our needs and wants. Took care of us and did not take long to process everything.

order randomly canceled I'm moving my dad to a retirement home in Tucson and having to handle the arrangements from out of state. I got on a chat with a sales person in the store who was fabulous. Helped me pick out exactly what my dad needed, made sure it was in stock, and arranged for delivery and assembly in time to have it ready for the move. Then two days later and now 8 days before the move, I got an email that the entire order was canceled. I called the number on the email to sort it out, that lead me to someone who told me I needed to talk to customer service. So basically hang up and call back, have to try to bully my way through the chatbot AGAIN to try to get a person on the phone. This took half an hour but I did eventually get a live person on the phone. She recommended that I go through the entire process of ordering online again and hey maybe this time I'll work out. That or walk into a location and buy it in person, then arrange for delivery. Again, I am in another state which is why I was buying furniture online. Apparently I'm the first person in the history of furniture to have a delivery address different from my billing address and they simply did not have the ability to cope with such wild anarchy. The good news is that IKEA does so I have furniture on the way from Tempe AND I'm sure that some loss prevention team is super chuffed about having prevented this obvious fraudulent attempt to purchase furniture. so hey Ashley thanks so much for making an already stressful situation soooo much worse

Brandon was very helpful. It was a great experience.

Brandon was awesome! Helped us find the perfect bed and didn’t pressure us into buying anything and allowed us time to find exactly what we needed while always being there to answer questions!

Dealt with Raul, very professional and showed us lots of choices, and answered questions. Was very patient with us while we made our decision, would come back and deal with him again, very pleasurable to conduct business with him again.

I want to say Mr Raul Partaes was a great sales representative with us. He explains with details all to us. We took our furniture the easy way and we live it. Raul it's very friendly and exceptional person !! I definitely I recommend to have a great experience with him!! Thank you Raul for all your help and God bless you!!!

We want to thank Gilbert Leon for helping us purchase our couch and have it delivered on time. We love it! Gilbert was accommodating with the process, patient with our questions, and took the time to address them. We will be returning to Ashley for future purchases. We highly recommend Gilbert to assist you with the process of buying furniture.

I was looking for a good value on several furniture items. My first I meet Linda. She was personable, knowledgeable and helpful.

Eddie S. was very friendly and helpful. We will come back and see him. Thank you for helping us purchase a new bedroom set.

Thank you for everything

No pressure, great salesmen ship. We will be back

Excellent service.michael O'Connor

Raul was very helpful and knowledgeable. He was very patient as I was indecisive and was not sure exactly what I wanted. I will definitely be going back and asking for his assistance again.

Salesman Eddie Stith exceeded our expectation. Above and beyond for our comfort. Because and him and Mr. REED we will continue to shop with Ashley.

The sale associate and finance people lied and swindled me out of money. To be fair, when I brought this to the managers attention he was very upset and refunded my payments and canceled my order. Hence the second star.

Jesus was an amazing salesperson!!! He was so nice, funny, AND helpful with my purchase of furniture for my first apartment. He really hooked us up, and was patient the entire time. Give him a raise

I asked not to be pressured and Janelle listened and accommodate my needs. Thank you Janelle

My associate Michael OConnor was very polite and knowledgeable.

Awesome staff

Michael was excellent. Great shopping experience! I'll be back. Thanks 🙂

Raul was so helpful, went in 2x he was attentive both visits and took the time needed to decide what we wanted.

If amazing wasn’t such an over used expression then I would use that word to describe the entire experience of working with Michael (Mike)… Instead, I will take it up a notch and say “consummate professional” Warm, kind, efficient, , and full of product knowledge with just the right amount of personality to make the experience of shopping a positive one for all of us. Highly recommended him for Employee of the Moment and Month and a front runner for Employee of the Year. Not laying it on too thick… The guy was good and we WILL be recommending him to our friends and family. Robert Shunn (Super satisfied customer) 5 ⭐️⭐️⭐️⭐️⭐️’s is not enough

Terrible service rude employees me and my faimly went in there to buy a lot of stuff and we were dressed in not fancy outfits and employees did not even ask if we needed help and all the rich looking people were getting help but most people not dressed for it don't judge a book by its cover furniture was terrible most wood had cracks they were giving us dirty looks don't recommend going here wish you luck if it's late and you do not want to wear something fancy they won't even ask or if you ask they will ignore you

Raul was very helpful and made the process exceptionally easy.

I walked in and was immediately greeted by Jesus! He was super kind and answered all of my questions and helped me with daunting task of furnishing my home. Definitely would recommend him to anyone for their furniture needs!

Michael was super helpful and gave us time and space to browse and make a decision comfortably, he answered any and all questions, explained all the sales going on and helped us get exactly what we wanted.

UPDATE: It's getting legal now. After refusing delivery, Ashley Furniture has decided to still charge me despite not having any furniture. 3K just gone from my CC. I'm talking to lawyers. Do not recommend. You will get a partial delivery and you will be expected to accept it, no matter the condition. The right to refuse a partial delivery isn't honored. These people are liars and frauds, and I'm done with Ashley.

Jesus did great. Very helpful and answered all of our questions and gave us our space!

I enjoyed my furniture purchase experience with Ashley. Salesman Eddie -Thank You the great sales customer service.

Raul was amazing! He made sure I looked at everything before I made my final purchase!

Raul was a great help

Brandon was very helpful and answered all our questions.

Jesus Franco at the Pantano location was very helpful, friendly, great customer service & knowledgeable. He didn’t pressure with the sale. Once I knew what we were looking for the checkout process was quick and simple. Thank you!

Jesus was very helpful and informative. We were able to find exactly what we need and get a quick delivery option. Very happy

Aldin was a treat. Very informative and patient with us. Plus he has the beat hair!

Came in and was immediately greeted by Raul who was amazing and super friendly. He was knowledgeable and cared about us as people vs us as potential sales. He was a huge help and we were happy he helped us find the couch we've been wanting. Thank you Raul.

Melvin was great to work with! Great service and professional

My recent experience with the eastside Tucson Ashley store has been disappointing, frustrating and nonsensical. Delivery delayed with no contact, I called after the scheduled time frame and literally no one could find where my furniture was. Received an automated text the following day with updated delivery date and time. Another day off work ! I’ve called the store and left multiple requests for a return call from Dave, the manager, who seems not to care and doesn’t seem to have any accountability whatsoever. The sales manager Nico was to credit the delivery charge back to my card, within 5-7 business days, it’s been 22 days . Another call to the store no one seems to know or care. Customer service is non existent in my opinion. Also, make sure to read your interest free terms well, you may find that the agreed upon 12 months is all of a sudden six when you go online to pay. I personally will never shop at Ashley again, and they should be ashamed of how they treat customers after the purchase. Shameful and disgusting in this reviewers opinion.

Tristan is the best, I would buy all my furniture from him.

Michael O’Connor was very helpful and spent a lot of time helping me redecorate 2 rooms in my house.

Jesus was amazingly kind and knowledgeable!

Yo, shoutout to Joseph! Preciatechya bruh. I had a pleasant shopping experience here on 6-24-2024 @ 5:30 pm. Joseph helped me try out a few recliner chairs before making my final decision! I went with the Stoneland Power Rocker Recliner in chocolate faux leather. The power reclining feature is what sold me as compared to the manual reclining chairs, because the power one you can set the chair angle to any degree and it will confidently stay there. Very comfortable. Thank y'all. 🙏🏻

Michael was very helpful and patient with us while we were shopping today!

Eddie was very helpful after our original salesperson was getting off before we decided.

Tristan was super patient and awesome!!!! Great customer service!!! Thank you

Amazing service, Eddie our sales rep was efficient and knowledgeable. Highly recommend Ashley's and see Eddie!

Thank you so much Michael O’Connor for being so helpful and informative. We enjoyed our experience and are grateful we were able to contribute to a great cause at the same time.

Eddie helped us out, did a good job explaining deals.

I would not give our salesperson, Linda high marks. She attempted to hold off on strike while the iron is hot with anxious buyers. We tried to buy, cash and carry. We wanted to buy the merchandise and carry it home in our Expedition. Linda wanted us to wait another day and gave a narrow window to pick it up the next day. Another delivery person demonstrated excellent sales skills and saved the day by allowing us to take our furniture home immediately. I would suggest Linda go to sales training.

Our sale person Linda was great. Ashley as a whole...not impressed. They sold me furniture that is back ordered without bothering to tell me they don't have it to sell. I waited 2 weeks and took a day off work for the delivery. They confirmed the delivery date 3 times and then showed up without the bed rails and dresser. They still haven't bothered to tell me where the rest of the furniture they sold me is 3 days later. I will not be shopping there again EVER.

Ordered a bunch of furniture and paid $400 for shipping. When they arrived to deliver the furniture they said they did not have the full order, this is very unprofessional, if I would have got the heads up of not having the full furniture I would have told them to just wait until it was all in. A week later I get a confirmation email and phone call saying it will be delivered today the 06/19/24 so I took the day off of work to be there for the delivery just to get a phone call and say the delivery has been canceled. Very frustrating, very unprofessional, and very expensive to pay $400 shipping for them to do this. They said they would have a manager “follow up” with me and never heard back. Do not recommend shopping here.

Jesus was very helpful, professional and knowledgeable. He helped us find the most perfect set for our home. Thank you Jesus, you deserve a raise!

Excellent customer service from Michael O . From his warm greetings, to his patience and honesty about how long it may take for the furniture pieces to arrive.

Brandon was a great help when it came to purchasing my first couch 10/10 would highly recommend.

James was a super salesman! Very helpful, answered all our questions, found us discounts and thoroughly explained the ordering and delivery process. We had a great shopping experience at Ashley!

Paid 300 for delivery in 2 days and they said “my route got lost” and aren’t delivering until 6 days later when originally it was 2. They didn’t even try to find a solution. The manager CT looked like he had no idea of what to do. It was a bad experience. Never again.

I recently had an issue with a bed foundation that I ordered, based on the recommendation of the online customer service representative who sold me my bedroom furniture. I did not require a foundation based on the type of bed I ordered. I spoke to several people before I finally reached the person who made sure that my order could be both returned and refunded appropriately. A gentleman by the name of Jason Davis, who is the Retail Customer Care Representative Lead, very patiently discussed the situation via email, and he always followed-up to provide me updates on the status of my request to return the merchandise. He sent very nice individuals to pick up my foundation, and he made sure I received a refund back to my payment source. Jason definitely lives up to the title of "Customer Care Representative Lead" and Ashley knew what they were doing when they hired him. He was kind, patient, understanding and an exemplary model of professionalism for his peers and this company. JoAnne Ellis

Thanks to Raul for being so kind and helpful helping me pick my furniture and helping out with measurements he went above and beyond!!

I went into Ashley’s knowing I wanted a couch, but I didn’t know that the couches were customizable. Eddie was very nice, professional, funny, and knowledgeable about the products. He took the time to explain all the details and didn’t rush even with me being one of the last ones in the store! Definitely would recommend Ashley and Eddie!

Horrible experience. Ordered a couch and everything was in stock. Got the confirmation of deliver 2 days before the schedule. Then on the day of delivery I get called that 2 pices are missing from the couch and they are back ordered. This was not the case when I purchased them. How they were no longer available the day of delivery is ridiculous. Now the couches won’t be here for another week and a half and i had an event at my house that now has to be canceled. Trying to get of hold of Ashley’s is horrible. When I do get an answer they tell me someone will call me back about compensation but they never do. When I call they now tell me there’s nothing they can do and I just have to deal with it. I will never shop here again. Cornelius was my sales rep and he never called me back either. Never again

Horrible!! Purchased a dining table from them 2 chairs are broken can’t get a hold of anyone from the store!!

Outstanding.

Brandon was extremely helpful and helped me find a sofa and loveseat that worked for my space and needs

Michael O’Connor helped us pick out our living set. Was very patient with me especially because I was very indecisive on what I wanted to choose made me feel comfortable and not rushed at all.

BEWARE! We bought a Sealy mattress here for about $1200. The salesperson said we had 30 days to return if we didn't like it. We believed it because every mattress company we looked at offered at least 30 days, most 90 to 180 days to return if we weren't satisfied (including Sealys website) The mattress was extremely uncomfortable and activated my sciatica causing me to eventually miss nearly a month of work, dr's visits, physical therapy etc. I called Ashley customer service and was told i needed to send pictures of the mattress. Ok, even though the mattress wasn't defective it's their process so i sent them. No word from them for a week, and i'm sleeping on an air mattress. I called back and they told me they had to send a technician out to look at the mattress. To See What?? They then told me they offer no return policy but i could go to the location directly and talk with someone there. I did, asked for a manager and spoke to C. Templeton. I rarely get to speak to a salesperson as uninterested in helping me as he was. When I told him his salesperson said we could return it if it wasn't comfortable he told me they would re-educate their salespeople. How does that help me? He made no effort to find a way to help or take responsibility for their salespersons misinformation. No offer to contact the manufacturer, no offer to help in any way. So, since you can buy the same mattress anywhere with guarantees, why buy one from a company that won't take returns?

Eddie did a great job

Michael Oconnor was such a big help and very patient with us.

Nice guy. Got things done

We came in to look for new home furniture. Brandon was helpful and explained how to examine the items and and features. We ended up purchasing here due to the clean layout, professional help, and the lack of sales pressure. I wouldn't hesitate to come back for future purchases.

Linda WAS AMAZING! Being in sales I do not like going into sales locations and Linda made this experience very pleasurable! :) We will be back soon to purchase for the next of our home. Thank you!

Jesus helped out my wife and me today. We ended up buying a full living room, bedroom, and new mattress set. He was very understanding about us not wanting all the additional add ons and took extra care to ensure all the savings/rebates were applied correctly to further save us money

Mike was amazing and externally helpful! I thoroughly enjoyed working with him😁

Raul was amazing! Super helpful and patient and gave us a great deal

They have a huge selection of furniture and bedding to choose from. I thought the mattress was way to expensive but only my opinion. It was amazing though.

Our sale executive named Michael is very friendly and knowledgeable of what we want, type of mattress. He is very helpful.

Mike was wonderful and such a helpful consultant. He was knowledgeable on all product, and such a pleasure to work with. Thank you Mike!

Raul was a great sales person helped us put a lot he was very thorough, showed us the entire store, and made sure we got what we loved thank you Raul !! 👍🏽

Raul was very thorough and very helpful

Brandon was super!

Excellent service

Thank you, Raul P! You helped my daughter find a bed!! Thank you!!!

Was very attentive from the moment we walked in, but did leave us to look over things ourselves.

Order #19A***520. On May 20th, 2024, we purchased over $8,000 worth of furniture from Jamie Suarez in the Tucson Ashley location. Mr. Suarez placed an item on our bill (a desk, item 11743-34) that we did not ask for and in no way wanted. We attempted to get Mr. Suarez to correct the bill, remove the error and provide us with a new receipt, this seems to be beyond Mr. Suarez's ability and competencies to accomplish. Mr. Suarez had Agatha Anhill email us a receipt, it was supposed to be an updated receipt but it was NOT, it was simply an identical receipt, still in error. Further, the receipt Ms. Anhill provided was so small that it could not be read without the use of a magnifying glass and of course the receipt was the original, not a corrected copy. I texted Mr. Suarez 12 times for a new receipt, he will no longer return my texts. I have called the store 10 times; they do not answer. To date we not received an updated receipt and we don't know if they removed the item (desk) from our purchase. The store is impossible to deal with, even something this simple, they have zero customer service. We have not received our shipment yet and already regret this shame of an operation. But the fun doesn't stop there. During our purchase at Ashley we found that numerous items on their website cannot be purchased in the store, in fact, Mr. Suarez told us that the store and the website are not coordinated together or connected. Further, they had a store display of a Polywood type table and chairs that we wanted but it was no longer stocked (they kept displaying it anyway). Then Mr. Suarez told me that we could have the store display for 20% off but I would need to unbolt it (hundreds of bolts and heavy/bulky) and take it with me. Do NOT shop at Ashley, they are incompetent, uncaring and void of customer service.

Melvin was great and very knowledgeable

I haven’t been to this location since Sam Levitz was apart of the building and I gotta say, huge improvements! The furniture available and the staff were fantastic. Eddie helped me and I couldn’t ask for a better staff member. Definitely check out this location.

Bought with Gilbert. Very knowledge and quick to the point. Highly recommend him at Ashley

Fun shopping experience. Mike and Tristan were both friendly and helpful!

Mike was amazing! We will definitely be back to see him!

Eddie did amazing!!!! Give him a raise😊

James was our sales associate and he was very knowledgeable, helpful, super nice, and made our experience enjoyable. Can’t wait to get our new bed! Thanks again!

Store never answers the phone .

Very large furniture store on the east side of Tucson. Great selection and pretty good pricing.

Raul was very patient and informative about finding the right couch. He helped make the experience easier and I recommend him if you’re looking for new furniture.

michael conner was a amazing helpful patience person in helping us get a couch he had so much wonderful energy glad he helped us

Jesus was super helpful and very kind in helping my mom find the right couch for her. We had looked at several couches at other places and Jesus was the most sincere and helpful. He's the one to see!

Jesus was great! Helped me find the perfect recliner set!!!

Came in to just look at furniture, and came back to find Mike, who was absolutely fantastic, very personable, charismatic and great salesman!

Major kudos to Mike O'Connor at the Pantano/Broadway location in Tucson. He was so patient with us and helped find just the right pieces for all the rooms we needed to furnish and stay within budget. We will definitely be back to see Mike for the rest of the furniture we will need soon.

Viktor provided us outstanding customer service. He is very knowledgeable of all the products, and was cheerful, friendly and helpful without being pushy. The fact that there’s a sale going on didn’t hurt either! I highly recommend this location, and Viktor especially!

I dread walking into furniture stores. I was in and out of the store in such a timely manner, it was great. Eddie was so great!! He was very knowledgeable and respectful while we were browsing. We found a couch we love, and were outta there

***PLEASE READ PREVIOUS REVIEWS BEFORE PURCHASING FROM ASHLEY HOMESTORE***** I regret not looking at all the reviews. So many people got screwed over with Ashley homestore. What an awful company/business. I've never had such an awful experience with a furniture store until now. I ordered my mother and I, 2 mattresses on 5/11/24. They promised delivery on 5/18/24. I did not get my full order and they expected me to accept the delivery charge and to wait longer for my order? (2 weeks out) Nope, not okay. I tried calling my sales person, Melvin, promised to call me back to get my issue resolved- Didn't call me back. So I had to call customer service and got transfered about 10 times and still didn't get anywhere. I am still without my full order -_- So I called customer care again and they just said, "We can't refund delivery and we can't do anything for you". So I said, " This is unacceptable. I'm still without a mattress and paying a ridiculous delivery charge". I used to love Sam Levitz. They went downhill with the AshleyHomestore partnership. I am beyond disappointed with this experience. I will never purchase from Ashley homestore or Sam Levitz again. I highly recommend for you to go elsewhere for furniture shopping. Nightmare of an experience.

Victor is very helpful! It’s a beautiful store with a lot of great options for your entire home.

Hi is a good men Brandon Wonderful guy.....

Michael was super great!! Very helpful very nice and profesional

Brandon was very helpful today I really appreciate the help

Very great place. If you go in ask for Aldin. He is very knowledgeable, helpful , and will go out his way for you. Amazing at what he does. Thank you for all your help Aldin. We appreciated your time and patience.

Mike was great, no pressure and very helpful.

Thank you Anna and Christian for taking care of me today! They were very quick and efficient!

Janelle and CT were very nice and professional. Great store!

Melvin did an excellent job, he was very knowledgeable, professional, and patiently assisted us as we decided what we wanted to purchase. Highly recommend working with Melvin.

bought two lamps - they sent me the wrong ones bought a table it was damaged it's taken over a month now and still don't have my refund will not buy anything there again

Store agents are so kind very welcome manner. One of the agents helped me a lot

We made purchases with Ashley prior so we thought we would give them a shot for our living room furniture. Many to choose from and we finally made our decision. The purchase process was quick and painless. That's where the 3 stars come from. The 2 stars not given were for the delivery of certain items that they say were coming but never delivered. Numerous phone calls going unanswered and being lied to is not good customer service. Ashley is quick to take your money but have no clue how to get you your items without lying or keep telling you they are working on it. We canceled our last couple items and will shop elsewhere. P.S. We love our furniture but their customer service needs a lot of work.

Melvin was a great sales person! We would deal with him again in a heartbeat! Thank you Ashley & Melvin!

Mike was very helpful and had alot of suggestions to make my experience more informative and pleasant . I felt confident and excited about my purchase! Thank you !

Bought a beautiful dinning table and was helped by James who was/is super helpful, courteous, honest and straight to the point which was exactly what I was looking for. 10/10 experience

Melvin Reed helped us and was super friendly. He was not pushy at all! This was definitely the most positive experience I have had buying a couch!

Do not shop here unless you want furniture that falls apart in less than a month. We bought a couch last year and it’s defective. The cushions slide out because the couch was made so crooked and cheaply. We even paid the extra $200 for warranty and they keep trying to tell me that it’s wear and tear and it’s not covered. Glad we paid $1,500 for trash! Just because they changed the name doesn’t mean the quality was changed too, my couches are Ashley brand! Everyone I know that has shopped here has had the same experience as me. Never again.

Where do I begin with this nightmare? I only gave Ashley one star but really it should be a negative 5 stars. My mother bought a very nice desk on April 18th. Twelve days later a broken desk is delivered. The electronics did not work. The delivery guys said they would call it in. A phone call is received right away from customer service but it will be over a month to get a tech out to look at the desk. After much arguments, customer service tells us someone will come out on May 4th. No one showed. My mother has to go to the store and find someone to return the desk. BUT we are now told we can't get a refund until a tech come out and make a determination on the status of the desk and even then we can only pick out a different desk. Why no refund? Because so much time had passed from purchase date. Well it took two weeks for delivery! Shouldn't the clock start ticking from delivery date? We are stuck with a desk we don't want and doesn't work and maybe just maybe a tech will show up on the 15th. This is the poorest customer service I have ever witnessed. The store new immediately there was a problem but Ashley doesn't care!

Janelle was amazing. Made the whole process enjoyable. She was very knowledgeable and professional. Would highly recommend asking for her to help you.

Michael O’Connor helped us pick out a full bedroom set. He stuck me as very honest and was willing to answer any question I had regarding availability and wait time honestly, which if you have bought anything during Covid is an important detail. He got us a good deal and was very professional. I wish all sales people were more like Mike.

Jesus from Ashley home future helped me find my holy trinity couch. He was the most informed and kindest person ever! We loved chatting with him and he sold us on our couch with all the hidden details we didn't know about till he told us! Super adorable and amazing!

Eduardo was very helpful & patient with me! Gave me lots of options & insite with the style of furniture I wanted! Thanks

James was exceptionally helpful today while we shopped for some living room furniture. James was very attentive and his customer service skills are outstanding. It was a great pleasure meeting and working with James.

We were looking for an outdoor patio set. Marvin greeted us as we came in and helped us find the perfect set for our backyard. He was friendly, professional and got us in and out in a very timely manner. If you're looking to buy anything at Ashley's, off Pantano, ask for Marvin and you will get outstanding service!

Tried to call to verify inventory of a large item. Was on hold and hung up on three times. Terrible service. Will have to buy elsewhere.

Linda helped me with my sofa bed purchase. She was really nice and helpful... super patient. I left happy and I'm excited for my couch to be delivered!

This place is a rip off! I bought a leather couch that is lopsided & cannot be returned & no refunds. Called the store several times no answer. Tt cust svc...foriegn...never got to speak to store...ugh!!!Don't buy from these people. Scam company!!! Only recourse is small claims court. They have no return or refund policy... unbelievable.

Micheal was an absolute joy to work with. He was very patient and knowledgeable and I will definitely be asking for him with my future purchases.

Michael is so help full so kind and he really took his time to show us everything we wanted to see I appreciate his amiability to show us everything he is one of the best next purchase we make here I’m contacting Michael

Gilbert was so helpful and professional. Great experience

Great experience. Tristan was an enormous help.

Jesus was great! Knowledgeable and great customer service 👌

Had a problem with shipping. Dave and Mike stepped in and resolved immediately. Good job.

Very helpful and friendly, found a great recliner we were looking for at a great price. Would recommend this place to others, especially Jose.

(Translated by Google) One star is too much for the poor service they have after the purchase, there is no communication from the store, they don't answer their phones and they lie to you about the delivery date. You have to go personally to solve their bad work. We had to put pressure on us to go pick up our things and we drove a total of 8 hours to pick up our purchases, a waste of time and money due to their poor communication and poor shipping service. I DO NOT RECOMMEND YOU BUY HERE ❌🚫 (Original) Una estrella es mucho para el mal servicio que tienen después de la compra, no hay comunicación de parte de la tienda, no contestan sus teléfonos y te mienten en la fecha de entrega. Tienes que ir personalmente a resolver su mal trabajo. Tuvimos que meter presión para ir a recoger nuestras cosas y manejamos un total de 8 horas para ir a recoger nuestras compras, pérdida de tiempo y dinero por su mal comunicación y su mal servicio de shipping. NO TE RECOMIENDO QUE COMPRES AQUÍ ❌🚫

Mike was amazing he was really helpful and friendly ! Eduardo helped us with our shipping so it would be perfect for what we needed , I love this store I will always shop here

Edwardo assisted me today. He was welcoming, helpful, efficient and professional in his dealing with me. He worked diligently. I was impressed with the cleanliness, layout and quality of the products in the store. Thank you, Edwardo.

Rebecca was great. She was very patient with us as we made up our and helped us try to match furniture that we already had. She was honest and very nice. I highly recommend to come see her I'd you are in need of new furniture.

I went in knowing exactly what I wanted, and Eddie helped me handle it quickly and effectively.

Easy purchase and Liza was fantastic! If you are looking for furniture ask for Liza!!!!!

Tobechi was very helpful and informative. He was not a pushy salesperson, and gave me several options. I recommend him highly.

Janelle was very wonderful she helped find everything we needed, we were thankful for her assistance. We recommend Janelle to help our friends and family.

Stay away from this company! Unorganized MESS is putting it mildly, from the sales team to the finance team. Their delivery system is broken and can’t give an approximate delivery window. I just wasted 2 1/2 hours of my life and couldn’t complete the purchase in this store. While watching this clown show other customers were canceling their purchases as well. NEVER AGAIN.

We ordered a dining table set with a bed we received our bed flawlessly but for some reason have been given the run around about our table. With multiple trips to the store to resolve the issue with promises made but still no table a month later… I strongly advise finding furniture somewhere else unless you’ve got plenty of time to wait and be lied to. Now the process of getting my money refunded being I paid upfront at the store.

Eddie was attentive and knowledgeable on his product. I am very glad with my purchase.

Everything was great! Raul Partagas helped me make a good choice. He was patient and informative! Would recommend

We came in looking for a sofa sleeper and were greeted by Michael O’Connor. We had the pleasure of his expertise and service during our time there. We had a productive hour with him in the beautiful showroom and were able to make a selection and purchase with ease. Thanks for a positive experience!

I ordered a to of the line bed with a mattress protector and 2 pillows. So far I have received the mattress but the rest haven't come. I can't reach the store because nobody answers the phone and it goes to a call center. They say they'll help but I get a message to choose a deliver days and nothing comes. I can't use the website to get a refund either because they only do online order refunds. I'm disabled and don't have a car so I have to get a ride there when I'm well enough. This is the worst customer service. I'm utterly dumbfounded at how poor it is. Don't risk it!

Staff need better training on the products they sell. We purchased a reclining sofa set and was advised to purchase a battery pack since the sofa was not against a wall. When the new set arrived and set up we discovered that each reclining section required its own plug so the single battery pack would nit be enough to power the whole sofa. We also discovered the power cords are very long and we were able to route then to a nearby outlet. We tried to return the battery by calling the number we were given at delivery but they told us we need to take it up with the store directly. At the store they told us we need to call the number and have a case created before the return can be processed. Apparently the right hand has no idea what the left hand is doing.

Was looking for something for Richard’s man cave…. found 2 recliners and Melvin was so very helpful and really attentive, answered all my questions and helped with our purchase!! Amazing salesmanship!!

Jose Marin found the specific item i wanted. It was quick, friendly, and will return!

Rebecca was amazing, kind, super helpful and very patience with me. She helped me thru the entire process with selecting all my furniture. Even tho I changed the bedroom set a few times, she remained patient and helpful. Finally made a decision. Thank you Rebecca keep up the great work

Got a smoking deal on a great sectional! James the sales person was fantastic! Very happy with my deal.

Janelle was a terrific furniture expert! She was professional, friendly, knowledgeable, and easy to work with!

The sales associate Mike has been the best. He helped me make informed decisions about my purchee and was very honest. This really made me feel as a valued Customer.

Mike is a very friendly, knowledgeable and over all very patient sales person with my million questions. It's better now without Sam levitz involved.

Eddie was amazing!

This is a terrible terrible place to buy furniture. I bought a sofa sectional in December 2023 and I was told it will arrive within 3 weeks. After that, they kept pushing the delivery date every 2 weeks and now it's mid April. They called me and asked me to select something else, but wouldn't honor the same price. I bought it during Christmas sale and everything is so much more expensive now. It's lies on top of lies and now the ETA is in June. The salesmen and managers will all lie through their teeth to get your business. Then you are locked into it. Maybe just if I am lucky I will receive my couch in time for next Chrsitmas. If I could give negative points, I would. DO NOT SHOP HERE. IT'S A SCAM.

Hello all, I'm not one to leave negative reviews however dealing with this Ashley Furniture store has been one of the least satisfactory customer service experiences I have ever dealt with. I will not necessarily knock the furniture itself, I believe it's a good deal for the price, however buyer beware. 4 months ago I went into this store and selected a few items of furniture as I had just moved to the area, we purchased a few items of furniture and I was told that the wait would be at most 4 weeks. After waiting patiently for four weeks, I went into the store to inquire about my delivery. It turns out that without notice the store claimed that the floor they had just had on the showroom floor was discontinued. This all without any notification or plan for reimbursement or accommodation. In addition they told me that since I had done business with them through a lender that they could no longer accept any payment. This is all without any concrete explanation or accomnodation. In addition to this I see that they are running effectively the same piece of furniture on the showroom floor. I came in again a few weeks later to bring this issue up again. Now they had reversed course and said that they could credit my account and resolve any balances on the account as needed (why not in the first place). This time I was able to two months later resolve the issue which honestly should have been resolved from day one, I was given a delivery date and confirmed with the service representative there at the store for a few weeks later. Except no the Ashley Warehouse operations sent an email in the middle of the night to "confirm" said appointment after it had already been confirmed. When I recieved the email I clicked the link to confirm however the "offer" expired. This leads me to believe that the Warehouse operations team is trying to scam customers in order to lighten their own loads or that maybe they can't accomodate their current volume which is a fail from multiple angles. No worries I go in to reschedule for another delivery date weeks later and set the date begrudgingly I might add. I get another email to rescedhule this time for my original date because suddenly their free. Guess what nothing arrives, no phone call, no text, no email , no notification. We are on month five for a piece of furniture that is widely produced by the store and currently now apparently without another delivery date. What is Ashley Furniture store doing exactly with their accounts. Guys, I got the "bad" end of the stick here for sure, and am dealing with perhaps unhealthy backorder log but what is going on with the Arizona branches here is very clear and it is clear that their entire corps of management, operations, and warehouse, is completely failing to get the JOB done. I request that every manager and supervisor of every division within the state of Arizona be promptly fired for negligence.

Tristan at the Pantano and broadway is AWESOME. I came in with zero knowledge on beds and he lead me into a great bed for support on my back and legs and never pressured me

Walked in already knowing what I wanted, then Melvin helped fill the gaps from the moment we shook hands at the front. He showed me many options at first, but through attentively listening to me as we were walking, was able to guide me to where what I really wanted was at in store. From there, it was a wrap. Im stoked to have my furniture delivered in a couple weeks! If you already know what you want and want someone who knows their stuff I think it’d behoove you to call the store and set up an appointment with Melvin to get your items.

I was just here at ashley store and the person who helped me was so nice and honest and his name was aldin . I will definitely come back

Worst experience my husband and I have ever had. I will never recommend nor ever shop here again. They do nothing for a repeat customer that has had 6 months their lives disrupted by store mismanagement. We were left hanging due to a store separation from Sam Levits. Very disappointed in their communication, service, and quality and lack there of.

We've bought from Sam Levitz several times in the last 10 years. The furniture has been good quality for the price, and we've been pleased. The last two times we've been in Ashley Stores we haven't been impressed. The prices are much higher which isn't surprising considering the current economy, but the quality is terrible. The dressers are all particle board and look cheap. We are waiting for American Furniture Warehouse to open in Marana to buy our new living room set.

Went in to purchase some patio furniture and Mike set me up perfectly. He moved tables for me so I could compare colors and pointed me to some sweet deals on artificial plants at %75 off as well getting me a %5 total discount off my purchases. I am very pleased with Ashley’s customer service 😊

Sales person, Michael, was very professional, and thorough and my expectations were completely met.

I bought furniture from Sam Lewitz and Ashley on Pantano, Tucson Az in the last 7 years, before, during and after Covid, with problems on every order, these people in Ashly Furniture cannot get it right, never. Incompetent people as sales people, as front desk people, everybody from Management to the one who answers the phone, is incompetent, they always create a problem, very frustrated, will never buy anything from Ashley Furniture. Every order had either a quality problem, a delivery problem and a billing problem, orders do not arrive, or if they do, they come delivered broken, cracked, one leg shorter, each order had to be reselected, some of them 3 times. I do not recomend this store to nobody, you will have problems. I am waiting for 3 months for my dining table and chairs. 10 days ago, they delivered with no screws to the set to set it up. Tomorrow I have to get redelivery instead the store calls me to pay the balance of $747.57 dollars, which has been paid in full already in beginning of January, at the store. Horrible customer service.

Excellent service from Jude. Took the time to help me select what would fit for me. Recommend if coming to Ashley furniture store you speak with Jude.

This is a terrible terrible business. Do not shop here. I cannot even believe they are still in business. I wish i could give them 0 stars. They are the most unreliable, inept furniture franchise i have ever had the horrible pleasure of working with. If you want furniture within a year of purchasing, maybe go somewhere else. Manger was the most unhelpful person i could have possibly not asked for. Worst experience buying furniture of my entire life. I emplore you, do not shop here. If could cuss on this review i would. Very very very unsatisfactory experience. -15/5 stars.

Warning! You won’t get your furniture and you won’t be able to get ahold of any manager or supervisor… and the actual store won’t answer the line. I’m blown away. Never had such a hard time with a furniture dealer.

Eddie was the best! He helped us find a dining room table and was with us beginning to end as we decided to look for a couch also. He was very patient while I was a bit indecisive on finding the right couch, and he was willing to show us many options around the store until we found the right one. I will definitely go back to him for future home finds!

Aldin was fantastic! Understood our values and our priorities in purchasing new furniture. Very knowledgeable and easy to work with!

Mike was really helpful in walking us through our different options for our new bed.

My fiancé and I went in to look at mattresses. As we were exploring a couple of options, Eddie came over to see how things were going. I can't say enough good things about Eddie. He was patient with us trying all the options, extremely nice and very knowledgeable on each mattress option. His presentation was fantastic and we ended up purchasing the best one for us. Eddie was a big help and I'd highly recommend him to help you with you needs.

I’m literally standing in the old Sam Levitz store now as I type this because of how annoyed I am . This is now an Ashley owned furniture store on Pantano. I Ordered couch Dec 2 2023 and I still don’t have couch. They told me Jan, Feb, March and now April. Cross your fingers everyone! Worse part there’s been NO communication at all. I have reached out every time. You call store and they NEVER pick up. This has led me to have to drive to store every time I need to talk to someone. Their call center seems to be overseas and there’s major disconnect between local store and call centers.when I came to store to ask when my stuff coming they said I have financial hold and it can’t be delivered. Well ok… why didn’t anyone call me? Apparently Ashley policy is different compared to Sam Levitz per their sales manager and full payment needs to be made. I originally had deposit based on old policy. Like I said they are terrible at communications with their customers. A lady by me is complaining in the store about the same thing. I was met with lack of empathy and no sense of importance at all when I came in and that’s why I’m writing this. You need better training because your people look stress, barely smile and are obviously overwhelmed otherwise they just have bad attitude. I was told by customer service I they submitted a request for discount for my inconvenience. Came to the store and they said no because they have people who ordered in July and still have no furniture. Well you should be ashamed and offer discounts to them too!! Guess what… another gentlemen just walked up to desk with same issue. Take care of your customers during acquisition. Your process issues are your issue and not your customers spending money and supporting the business. At least have empathy and care from higher ups to people on the floor.

Update #4: (5/14/24) I still have not received my refund. And the BBB has still not heard from Ashley Furniture after numerous messages to them. Update #3: (4/23/24) I have not received my refund checks. I have not heard from Ashley furniture and the BBB has not received a response from Ashley Furniture either. This is very concerning. At this point, I will need to contact an attorney to help me with this situation. Update #2: (4/10/24) I still have not received my refund checks. I filed a complaint with the BBB on April 1st, and the BBB has indicated they have not heard from Ashley Furniture yet either. Ashley Furniture is a HORRIBLE company. I just want my $781.54 back. Update: I still have not received my refund checks from Ashley/Sam Levitz. I have now submitted a complaint with the BBB. I wish I could give negative stars. On Nov 14, 2023 I put a down payment on a couch. I was told that the couch I purchased would be in stock on Dec 10, 2023. I finished paying it off on Dec 7, 2023. I was then told after finishing my purchase, that the couch was on back order until mid December. Mid December came around and my salesman called me and said it would be end of Dec/early Jan. Every time I called, I would get the same excuse, still on back order. On March 8, 2024, the Asst. Manager called me saying that the couch was actually discontinued and blamed the previous owner (Sam Levitz) for the issue. I was told I could get my money back or get a different couch with the $781.54 credit I had. I went in the store the next day and picked a different couch. I had a difference of $78.07 owed to me after the purchase. They of course have no idea who is sending out the return checks. They said it would be mailed to me. I still have not received that check for the difference. On top of that, last week on the 21st of March, I received an email confirming the delivery of my couch for yesterday the 25th. The couch was not delivered and no one called me to tell me it wouldn't be delivered. After multiple unanswered calls to Ashley yesterday, I finally spoke to someone and they said it would be another week. I've heard that before. So I went down to Ashley last night and asked for a return of my money. I am now owed $703.47 and they don't know when I will receive that money either. I will be leaving a bad review with the BBB also. And if I don't receive my money ($781.54) soon, I will be making a complaint with the BBB.

eddie was so informational and thorough You want

Michael was very awesome, helped us find our new dining room table. Great sense of humor and made it a very comfortable time shopping. Great experience and amazing customer service. Will definitely come back to Ashley’s Furniture with Michael.

Today we went in the store looking for a mattresses and bed frame and that’s exactly what we got with the help of Eddie. he was very informative and helpful with the whole process.

David cohen was very helpful and amazing!

Mike O’Connor was great to work with- but the positive experience ended there. Hate to say it, but I think Ashley has gone down hill since parting ways with Sam Levitz. The once amazing financing options are gone, and I have been waiting on my couch to be delivered since my April purchase. My delivery was just pushed back for the third time, and I’m wholeheartedly disappointed. I would not recommend purchasing throu the Ashley store- instead, purchase Ashley products through another retailer.

UPDATE #2- Given Delivery date of 4/5/2024 no confirmation email no delivery tracking, were told we are not on the schedule and no one can tell us where our furniture is and can we even reschedule. Spoke to "Escalation" team and they were clueless on how to handle situation. They have offered to call back for three days and not one call back to explain what is going on and where my things are. Have already submitted another complaint with the Attorney Generals office. UPDATE: 4/03/2024 - 4 months still no furniture. Confirmed Delivery date for 4/3/2024 and they no showed and no call! UNBELIEVABLE! THEY ARE FRAUDS AND LIARS. DO NOT DO BUSINESS HERE. NO COMMUNICATION ORDERED DEC 27,2024----DO NOT BUY FROM HERE! Third Party Store. This is not and Ashley Direct Store. Fraudulent Business Practices. Fake delivery dates to get you buy and then change dates and don't notify. Waited three months from date they promised delivery and not one notification to say they were changing or why it was being held up. Location no longer answers phone, you get a customer service outsourced line since they do unethical business they cannot face their customers. Reported to Attorney General and store has history of fraudulent business practices along with no longer doing business with Synchrony Credit Card due to baiting customers into credit lines and fees not disclosed to them during purchases. BE CAREFUL WHEN GOING HERE. They will try to whatever they can to sell you the world but they will fall short on every promise including getting your order right. Order was even wrong and they wanted to recharge more delivery and setup fees even after it was their underwriting mistake. Check your order before they put it in, during, after, then call a few days and even a month after and you will see its changed and wrong. SAVE YOURSELF DO NOT BUY FROM THIS ASHLEY. GO TO ASHLEY ONLINE OR ASHLEY DIRECT. THIS IS A THIRD PARTY AND THEY ARE THIEVES AND UNETHICALLY RUN. THEIR MANAGERS ARE JOKES AND CANNOT AND WILL NOT DO ANYTHING TO HELP. BEWARE!!

Never answer the phone

Excellent customer service with Rebecca! She helped me from start to finish with my new furniture!!! Thank you Rebecca

Beautiful furniture. Our sales associate Tristan Backues again made our 2nd visit and purchases at this store exceptional! We received great customer attention.

Mike is awesome and was so helpful to work with.

Michael O’Connor was my patient salesperson and it was a very pleasant fun experience with NO dreaded car salesperson’s mentality - with financing and crunching numbers all easy! Ask for Michael!

I wish I could give zero stars. We purchased $8,000 dollars worth of furniture and it has been a nightmare. The lack of customer service is criminal, how is this establishment allowed to operate this way? There is zero communication and deliveries are scheduled and cancelled without any notification. The store will not answer their phone and if they do they will hang up on you. We haven’t received a refund in 30 days. The worst sales representative and was extremely rude and disrespectful. DO NOT PURCHASE FROM THIS STORE!!!!

It was a bit messy when we went, as they were closing down The Sam Levitz side. My grandson and I are redoing his room, so shopping for a large dresser. Naveed (hope I spelled his name right) was very nice and I appreciate not feeling followed around, just an introduction from him, making himself available if we needed anything

Great place, Beatiful Furniture makes you wanna upgrade your entire house. Eddie was really helpful and friendly. I'm cutting all my "Furniture Connextion" and going with "Ashley" #HormiGhettoFamilia

We worked with Eddie, he was very helpful, he helped us find the perfect dining set to replace our very small dining set. He’s been very communicative with us through the whole process, keeping us updated on our delivery date and everything.

TL;DR: Don’t buy furniture here. THIRD UPDATE (still less than one star if possible): 4/6/2024: Received our loveseat today (despite delivery date of April 3rd, for which we rearranged our schedules). We now have three matching pieces of living room furniture. Still no refund for the discounted ottoman they sold us. Ashley tells us it’s on Sam Levitz. Sam Levitz tells us it’s on Ashley. Don’t know who to believe. My partner bought an ottoman from Ashley (now not part of Sam Levitz) to replace the cancelled/discontinued one when we were in the Ashley store last week despite my recommendation that we not. The thought being the current ottoman sold by Ashley is as close to the same look/style as we’ll be able to get, and that it will be a wash price-wise once we get the refund from the original ottoman. We were promised by Ashley that the newly purchased ottoman would be delivered with the loveseat because even though we bought the original furniture from Ashley when it was part of Sam Levitz, Ashley coordinates delivery. The ottoman was not delivered today. We’re now being told it will be here on April 10th. This will be the FOURTH time we’ll rearrange our lives for someone to be home to receive furniture. I’m not optimistic. SECOND UPDATE (would give less than one star): 3/29/2024: Learned today the ottoman has been discounted so we won’t be getting one. No notice was provided about this other than the delivery guys telling us they didn’t have any record of an ottoman for us. Had to spend an hour in the store today to get this straightened out. Still hoping to receive the loveseat - here’s hoping it doesn’t get cancelled and discontinued on us… I will never buy something from Ashley Furniture again, and I will tell everyone I know about this experience so they too do not spend any money with Ashley Furniture. FIRST UPDATE (one star): 3/23/2024 After a month delay, two items (of four) were delivered this morning. We have been told one item is on back order and should be delivered within a week. The other item, we were just informed, was cancelled. We didn’t cancel it. We don’t know why it was cancelled. Now we are stuck waiting to learn what will happen next as they delivered before the store is open and calling Ashley customer service is pointless as they tell us we have to speak directly with the store. At this point, depending on what we learn when we speak with the store, we will likely cancel the entire order and have them come pick up what was delivered. This has been a ridiculous experience. This reflects terribly on Ashley, that they allow stores to operate in this way. Timelines are a joke. Customer service is a joke. I highly recommend you look elsewhere for furniture or know that you are likely in for a wait significantly longer than quoted, poor communication, and just all around issues with your order. Original Review (2 stars): 3/1/2024: Had an overall positive experience buying our furniture. At the time, we were quoted a month (max) for delivery. We were able to make that work. Fast forward a month and we’re told it will still be another month for delivery and that there is no guarantee that this new timeline is accurate. So just be aware that while they will quickly sell you something, they in no way have an accurate idea concerning how quickly you’ll receive your furniture. Talking to them, we’re basically told “it is what it is.” No apologies and nothing to be done about it. Regret not buying from Ashley Furniture directly (online). Ashley has had good customer service, but have been limited in their ability to do anything because we bought through a third party store. They over promise and under deliver. We will not buy from them again in the future.

Brandon has been so wonderful in showing and explaining every piece of furniture. He is a gem. He is a hard worker and is learning all the pieces of furniture in the store. He is very valuable to the company. Thank you for hiring him.

Rebecca was very courteous very helpful. I will be back to buy my bedroom set from her and whatever else I need she is the sweetest I think she should get a raise. She’s really the best

Worst Customer Service of my life. Hung up on three times and over two hour because they did not stick to their pre approved delivery window. Do not waste your time or your money.

Michael did a great job! Very helpful and patient with our chaotic toddler. 10/10 recommend him.

Michael O’Connor is the best salesperson. He’s been my sales guy for 5+ years and he’s always taken such great care of me, my family and our household furniture needs. 10/10 highly recommend him.

Melvin was very knowledgeable and was not pushy! He helped us get the dresser that we needed!

Rebecca, a great and helpful sales associate. Ask for Rebecca when you visit Ashley, she’s the best.

They do not know what they are doing. My daughter's couch was charged to her card then they "lost" it. No help for the poor sales girl. No help for my daughter. Save yourself the trouble and go to Sam Levitz

THANK YOU BRANDON N. You are amazing. I appreciate your friendly & professional assistance with my recent purchase. You listened to my preferences for a recliner for my Dad. We found the perfect one!! I highly recommend Brandon N. !! Ask for the "pretty one"!!

Went in on Presidents’ Day to buy a dining room table and chairs. They were having system issues because of the switch to being only Ashley and getting all new systems, cool no big deal. They couldn’t get the system to work so they could swipe my card, no problem. So they wrote my card information down to pay for the order when the system was back up, no biggie if I had extra funds taken I’d know exactly who to report. Come to find out, they took my money and never even submitted the order. Called back and talked with Ashley. Took her forever to find my draft order (I’m assuming it was a draft since they never actually submitted it)? Finally found it, let me know it was actually submitted now, and told me they couldn’t deliver it until 2 weeks after I was supposed to receive it. Asked her if I could get a refund on my delivery charge due to the inconvenience they caused. Ashley said she’d speak with a manager and called me back. Never called me back. Had to call them back AGAIN and finally was offered the delivery fee refund. But I have to come in with my card physically for it to be refunded. Even though they had no issue taking my money without having the physical card. Can honestly say I will not be back, and I recommend people look for what they want and then buy it online to avoid the whole mess entirely.

Absolutely love my new couch. Cornelius and Tania absolutely tag teamed and knocked it out of the park! I know it’s not going to last forever but it was a crazy awesome price, is super comfortable, and looks so awesome in my space! Thanks again yall!

Customer service in store is fine, customer service after purchase but before delivery is abysmal. Complete lack of communication even as delays kept piling up. Hopefully will not have to interact with this store again!

Our daughter was in need of a new bed, she was in a toddler bed. Brandon Neville the "cute one" was the one that had helped us out. He made sure we had all our options available to us I. Store and through their web site. He is exceptionally helpful to make sure we got what we were looking for within our budget! I would recommend anyone go see him for assistance if you are going to Ashley on pantano, ask for Brandon the cute one to help you out. You won't regret it! He made this experience great, especially since I hate furniture shopping.

Beautiful store great service quick delivery 👍🏽

Very helpful

Very clean! So much inventory to choose from, staff there are all very nice and knowledgeable in what they are selling. Tristan helped my wife and I out, he was very patient with us and helped us pick out what we were looking for. We will definitely be back to upgrade other furniture in our house.