Ashley Store | Tucson, AZ 85710

Very friendly and Rebecca was very kind and explained everything very well

We purchased a bedroom set, a sofa, and an oversized ottoman. Not oy did it take 3 weeks for delivery, it wasn't delivered complete. We received three out of the four sections of the sofa and the bed only. When we went into the store to complain, we were told there was nothing they could do. We had to reschedule the rest of the delivery, which I now have to take a day off work to accommodate. When asked what they would do to compensate for my time, they offer only $125. refund. This is unacceptable. While they were very apologetic, the simple fact that they were unwilling to compensate for our time, energy, loss of work, and frustration shows horrible customer service. They we're great with the sale but horrible in the after sales service. So dissatisfied and disappointed.

I was at Sam Levitz. Sadly buying furniture is like buying a car... do you want a warranty with that?... My rating would be lower, if a manager didn't fix an issue I had. I'll be back to Sam Levitz as it's the largest low to mid priced furniture. Ashley is the high end furniture side with a nice selection. Including patio furniture.

Watch yourself in this place! It is run by schemers and Scam Artists who will try to bait and switch you. The front page of Buyer's Edge Mailer says no delivery charge on purchase over $99.00, and they charged me $20.00 delivery fee. On a $300.00 chair. First they try to sell you an unnecessary protection plan, then when you go to the cashier and tell her you don't want it she won't just take it off, but has to call the salesperson and confirm it with them . All the while someone else is on the phone with the credit card company completing the sale before you can even tell the other person that you don't want this upsell. Also if the item is on backorder, why not just sell us the display model and deliver it the next day! Think about it 🤔.

Great Service.

So I have had a terrible experience! I bought a bedroom set with a drawer, two night tables and a bed frame so they had none of these in stock so we preferred to wait almost a month to receive the bedroom set all together which I had no issue waiting for. So I had also purchased a sofa and a dining table which came sooner and by the time those were delivered so was the bed frame in which we were told the parts weren’t complete and to speak to customer service, so I did and was left waiting and my call was hung up so me and my husband went into the store and requested a manager and an assistant manager came out she took note of everything and completely nothing was done. One day I filled out a survey about their service and immediately got a call and was told that they would be speaking to their manager and never heard anything since. So now I’m just stuck with useless bed parts and my mattress still on the floor. They have beautiful furniture but terrible service I recommend to look elsewhere and save yourself the trouble.

Good customer service. Found just the mattress for our specific needs.

They don’t communicate at all with orders being delivered, I had to go in and talk to a manager cause things were missing and it’s been a 2 weeks now that my kids are sleeping on the floor, I thought the manager fixed up but yet again they show up without the pieces they needed so they are coming back again for the 4th time and honestly I would not recommend using anything from Ashley’s as they are terrible with ordered and customer service. I spent over a 2k for them to do absolutely nothing except mess up on 3 separate occasions. This is not ok and they still have yet to make it right. DO NOT USE ASHLEYS. And my bedroom set I bought from them got put together by what looks like a child. Warped boards and all. And this was purchased the beginning of March. We are already at the end of April……not ok.

Ordered a recliner. Nice selection and price point. Once chair was in stock Ashley's communicated well. Delivery was on time, very courteous and efficient. Recommend!