Ashley Store Yuma, AZ
Ashley Store
Store hours
Open today: 10:00 AM - 08:00 PM
About Ashley
The Ashley Store in Yuma, AZ represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Welcome to Ashley in Yuma, AZ!
The Ashley Yuma, Arizona HomeStore is a one-stop shop for all the items you need to transform your home. Ashley has what you need, whether you’re making big or small changes at home.
How To Find Us & When To Visit
The Ashley Yuma location is at 2790 South 4th Avenue on the corner of West 28th Street. We’re across from CVS, Walgreens, and Keystone Plaza, so it’s easy to find!
We know furniture stores in Yuma don’t always have the most convenient hours, so we’re open seven days a week for our customers. We want you to be able to shop our showroom floor and take home new furniture on your schedule!
Visit the Ashley Yuma, AZ store from 10:00 AM to 8:00 PM Monday through Saturday or 11:00 AM to 7:00 PM on Sunday.
Shop Mattress Varieties in Yuma, AZ
Shopping for a new mattress is not always the most exciting activity, but at Ashley, we try to make it enjoyable. Our associates are always excited to help customers find a high-quality bed that can help them get better sleep. Ashley associates will guide you through our selection of mattresses to help you find the ideal one.
With so many brands, finding one that suits your sleeping preferences is easy. You can find top brands like these on our showroom floor:
Tempur-Pedic
Purple
Stearns & Foster
Beautyrest
Sealy
Serta
Scott Living by Restonic
GhostBed
Ashley Sleep
We also have a range of mattress sizes to cater to people of all ages and sizes. You can choose from traditional mattress sizes, including:
Twin
Twin XL
Full
Queen
King
California King
Split California King
Choosing a mattress can be overwhelming and stressful, but it doesn’t have to be. No other furniture stores in Yuma, AZ, have the robust selection and expert service that we do.
Customer Service, Quality, Selection, & Diversity
The best part about shopping at Ashley is that you can get everything you need in one place. From spacious dressers to petite nightstands, we have it all.
Shop for recliners, sectionals, coffee tables, desks, bookshelves, vanities, and more. We can help you revamp your whole home, from the kitchen to the bathroom to the bedroom and even your patio!
If you want timeless style, check out our Modern Refinery collection. This Ashley-exclusive collection features fashionable furniture and decor that will elevate any space. These fresh designs can’t be found anywhere else and offer unbeatable quality.
Ashley Gives Back!
At Ashley, we believe every business has a social responsibility to give back to the customers and communities that make them successful. Ashley donates to various charities and programs that help those in need and support positive change.
We don’t know what we’d do without the customers and communities that welcome us, so we try to give back whenever possible.
Customer Service
What our customers say
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Isreal was fantastic from star to finish, with a great smile and personality. Very professional, gave a lot of time and suggestions to make final purchase. Absolutely no pressure to purchase. Great listener, explained purchase details very thoroughly. Plus checked back with me after delivery to see that everything was as ordered. I definitely will used him again
Carlos was an amazing help!!!!! He helped us pick an amazing lazy boy with a custom design order. We highly recommend.
Exceptional customer service! Rocio went above and beyond to help us find exactly what we were looking for truly an incredible experience!
Update (Thursday, January 2nd): Thank you, Albert Gutierrez, Sales Manager, for your time and resolution to my issue this morning. I completely understand the calculations of both delivery paperwork pages much better now and agree that there was no deception or "theft at my expense". . Furthermore, thank you for reordering the mattress that I purchased to replace the loaner mattress. I am grateful and look forward to receiving the new mattress in 1.5-2.0 weeks. As I reiterated to you, Jackie is a fabulous salesperson. She has truly held up her commitment to me and my purchases along with taking care of the issues experienced. Likewise, Oscar, who was the supervising deliveryperson for both deliveries, was a complete joy to work with. He bent over backwards to ensure my complete satisfaction during each delivery--less the circumstances beyond his control. You, Albert, have truly helped set things right for me to ensure my complete satisfaction, along with offering a decent refund to offset my troubles and frustrations. Thank you. I look forward to receiving the new mattress in a couple of weeks. In the meantime, I will continue to enjoy the new bed (headboard, footboard, siderailings) and the two chests--including the powerbase. The furniture is beautiful, solid, and well-made. As such, I am upgrading my experience from 1 star to 5 stars. Thank you. Thank you. Thank you. ----------‐----- Jackie Houston, I will be at Ashley Furniture tomorrow to speak with you and/or the store manager. Yet, another mishap/unfortunate circumstance with my recent purchase from the 4th Avenue store location. I am fuming! You, the store manager, and the store as a whole need to make this right! I hesitate to claim intential deceit or blatant theft--time will tell. After the delivery supervisor left me without a mattress to sleep on when bedroom furniture was delivered on Saturday, December 14th, realizing your store's enormous mistake made on the delivery made yesterday, Tuesday, January 1st is beyond incomprehensible--and infuriating! I have snapshots of paperwork for both delivery dates. Ya'll need to make this right! You, the store manager, and the other salesperson promised me that you would--time and time again--on December 14th when I stopped by the store prior to closing that night after having no mattress to sleep on. I expect nothing less--and the discrepancy in monies of what I actually purchased and what was delivered is completely UNACCEPTABLE! I'll see ya'll later this morning. --Lisa Newton
Worst service, terrible quality furniture and they don't even make refunds for their terrible quality
Very attentive personnel. We were assisted by Rocio, who was patient and made suggestions to what we were looking for. Our experience at the store was pleasant. Thanks Rocio!
It was an amazing customer experience with Carlos. He met all our furniture expectations :) He’s great! Highly recommend him!
Jackie Salazar provide an excellent customer service.
Great personality it was a pleasure to work with Jackie Salazar.
Carlos was very friendly and helpful, he made my visit east and quick.
(Translated by Google) Carlos was very kind and helped us a lot when choosing our dining room and server❤️ (Original) Carlos fue muy amable y nos ayudo mucho al escoger nuestro comedor y server❤️
(Translated by Google) Rocío is very kind, I was happy with her attention, she helps a lot, she is kind. (Original) Rocío tiene mucha amabilidad quedé contenta con su atención medio mucha ayuda es amable
Carlos Tirado was amazing!! Thank you for my beautiful couch and dining table!!
Let us shop around to get comfortable and then was right there when we needed and was very experienced on the warranty and the color choices we were worried about even left with a kitchen table that we really wanted GREAT Experience!!!!!!
Horrible Service. I ordered furniture back in July. $15k worth of furniture. To this day I am still missing pieces from our bedroom set. I keep getting one excuse after another. We have gotten about 5-6 different dates and those dates come and go and we never get any updates. We have to call every time. Edgar the sales associate never followed up with this and I keep having to call to get any updates. Albert the manager also does not follow up. This will be the last time I ever buy anything from this store.
(Translated by Google) I really liked the attention that Rocio gave us, she was very aware of what we were dealing with and resolved our doubts. (Original) Me gustó mucho la atención que nos brindó Rocio estuvo muy al pendiente de que lo que ocupábamos y resolvió nuestras dudas
Jackie Salazar was amazing and helped us with what we needed! Personality was great and gave us plenty of options to choose from so we could make the best decision for our family! So happy we got to work with her today!!! Thanks Jackie!
Jackie was really helpful and knowledgeable, she made our shopping process easy. My wife and I are really happy with our overall experience.
Jackie Salazar made our furniture buying process so easy. She was knowledgeable and friendly, and we really appreciated her help. My husband and I are very happy with how everything turned out.
Jackie was a great help and had amazing customer service!! Very welcoming and helpful
(Translated by Google) They helped me with what I needed, the person who helped me was very kind (Original) Me ayudaron con lo que necesitaba, la persona que me atendió fue muy amable
Jackie was very nice. She was able to assist us with our family needs. Ashley's Homestore is a must!
Great service and experience provided by Rocio Andrade! Deifinetely look out for her! Found a great bed thanks to her!
Excellent Customer Service with Carlos from Ashley furniture will be returning with himl!!!
(Translated by Google) Carlos was an excellent seller, very good experience buying with him, thank you very much ❤️ (Original) Carlos fue un excelente vendedor, muy buena experiencia comprando con el, muchas gracias ❤️
(Translated by Google) Excellent attention thank you (Original) Excelente atención gracias
I wanted to take the time to give Itzel with Ashleys Homestore a huge shout out! I called in to ask about any potential deals going on since I just bought my home and her professionalism, amazing customer service and most importantly postive and nice attitude will definitely make me want to come in and explore my options with Ashleys!
Rocio was very kind in helping us
Had a great experience with Rocio Andrade. She is super friendly and provides great customer service.
I would like to Thank the staff from Ashley Homestore Yuma. A big "Muchas Gracias" to Rocio Jaurez for going above and beyond to assist me with all the information I was requesting. And also easing my purchase anxiety. Can't wait for my new Sectional set to arrive. Thank You!!! Again, Rocio Jaurez
(Translated by Google) Very good treatment from the associates in especially Rocio Juarez, they help you a lot with the credit To obtain the furniture of your dreams, thank you very much (Original) Muy buen trato de parte de los associates en especially Rocio Juarez te ayudan mucho con El credito Para obtener los muebles de tus sueños muchas gracias
Excellent service, Rocio and Carlos the have very good sales manner and patience.
Went in the purchase some furniture, on arrival Edgar was able to start helping but was all over the place trying to help multiply ppl at a time while there was other working who could have been helping. Edgar told others that were working that he didn’t need help but they was multiple customers that needed help. Once ask Carlos for help he was very helpful and engaging. We shouldn't have to ask for assistance. But Carlos was very effective and got us out of there with our purchase with a timely manner. If you go to this location don’t go to Edgar for help, you will be there for a while. Edgar’s get 1 star, Carlos 5 stars over all experience 3 stars
Rocio is very pleasant to work with. She's a great listener and caters to your needs. Most of all she is very patient. She helped me find my beautiful living room set. Ask for Rocio, she will take care of you!
(Translated by Google) Carlos treated us very well from the moment we entered. He is a professional at what he does. Thanks to him we will sleep very comfortably, thank you Carlos Tirado! (Original) Carlos nos trato super bien desde que entramos. Es todo un profesional en lo que hace. Gracias a el dormiremos muy agusto, gracias Carlos Tirado!
Great service !! Rocio 5 stars service
(Translated by Google) Good customer service. (Original) Buen servicio al cliente.
(Translated by Google) Jackie Salazar helped me, she was very kind and very helpful, highly recommended. (Original) Me atendio jackie salazar fue muy amable y de gran ayuda super recomendada
Awesome customer service! Jackie Salazar was great help and very friendly
(Translated by Google) Jaqueline and Carlos gave me very good ideas, attention and service. We will definitely return. EXCELLENT JOB!! (Original) Jaqueline y Carlos me dieron muy buenas ideas, atención y servicio. Definitivamente regresaremos. EXCELENTE TRABAJO!!
Carlos was amazing from the moment I walked in the door. He answered all my questions and made my purchase smooth. I will come back and ask for him from now on. Thank you, Carlos. 😀
Wonderful experience once again, the sales staff Carlos and Albert educated us on the different types of adjustable beds and together we found the perfect bed for us a Tempur-Pedic with massage. Delivery was outstanding Ruben and Oscar were both very friendly and set up our new bed perfectly. Thank you Yuma Ashley Furniture, customer since the 90’s
(Translated by Google) Rocío was very kind, attentive and professional. He answered all of our questions and helped us with the entire purchase. (Original) Roció fue muy amable, atenta y profesional. Contestó todas nuestras preguntas y nos ayudo con toda la compra.
Carlos was such a great help. His advice made me take the best decision!
(Translated by Google) Thank you very much Rocio, Excellent customer service! Thank you (Original) Muchas Gracias Rocio, Excellent customer service! Thank you
Great Experience!!
Amazing prices and customer service. Thank you Carlos for your help.
(Translated by Google) Excellent treatment and very professional in his work with Rocio Jurez Design expert (Original) Excelente trato y muy profesional en su trabajo con Rocio Jurez Desing expert
My father and I had a great experience at this location. As soon as we walked in we were greeted by Rocio who also directed us to exactly what we were looking for. Rocio provided us with great customer service and made the process super easy! We left happy with our purchase of a new living room set!
Jacki Salazar was very nice and helpful . Raise needed
I called Ashley Furniture and Itzel provided exceptional assistance by answering all my questions thoroughly. She was knowledgeable, friendly, and made the entire process smooth and enjoyable. Overall, I had a fantastic customer service experience!
(Translated by Google) Good morning, I recently bought a dining room. Jackie Salazar helped us, super attentive, friendly and above all, she helped us find the best price, recommended 10/10 (Original) Buen día compré recientemente un comedor Jackie Salazar nos ayudó súper atenta, amable y sobre todo nos ayudó a encontrar el mejor precio , recomendada 10/10
I’ve purchased things at Ashley and so has my family and we have purchased in other Areas too. One thing every Yuma native knows is this ASHLEY has been very invested in the community tacos and all! Give aways ( I won on father day) Albert the manager is bringing a shift into sales by investing into the community and you don’t see NONE of the other company doing this
(Translated by Google) Rocio treated me with excellent attention, I will gladly buy from her again. I highly recommend it. (Original) Me atendió Rocio con una excelente atención, con mucho gusto volveré a comprar con ella. La recomiendo ampliamente.
Great costomer service 👏 and great fornitures, Rocio Andrade the best seller, and now i have a big and fabulous couch
Rocio, was wonderful she listened patiently and solved all my questions
A store is only as good as its staff and product, Ashley furniture has always been a staple of quality but the real star is Rocio, best sales associate I’ve ever encountered! If you want to have premium furniture with premium customer service, ask for Rocio!
Super grateful to Albert, great customer service. He made picking out new couches for my house an easy process and answered all my questions. Thank you! Go check them out and ask for him.
I had an amazing experience at Ashley’s! We went in to browse and came out with a gorgeous bed set! All thanks to Albert!! Thanks for all your help Albert. We will be back soon!
Great help and great prices!
Rocio was wonderful and assisted us get a couch with so much kindness and patience! We loved working with her!
Bought a full bedroom set here. Albert helped us out and gave us a great price and great service. Will definitely come buy from here again. Always quality and customer service first!
(Translated by Google) Ask for Albert for the best service. (Original) Pregunte por Albert para el mejor servicio.
Ask for Albert!
I have to give a HUGE shoutout to Albert! He helped my parents from start to finish! Got them a good deal with something they always wanted n made it easy. They had a lot of questions after purchase and he didn't hesitate to answer anything or be there for them. Great customer service. We highly suggest him.
Carlos was very helpful.
My husband had such a great experience working with Albert Gutierrez at Ashley Furniture! We needed a new bed because I was pregnant, and the old one just wasn’t cutting it. Albert was super helpful, really listened to our needs, and made sure we found the perfect bed. It’s been over a month now, and we’re both so glad we made the switch. If you need someone who knows their stuff and makes the process easy, definitely ask for Albert!
I had an awesome experience with Albert Gutierrez at Ashley Furniture! I went in looking for a new bed and wasn’t sure where to start, but Albert made the whole process super easy. He was professional, really listened to what I needed, and helped me find the perfect bed. I’ve been sleeping on it for over a month now, and I’m so glad I made the decision. If you’re looking for great service and someone who knows their stuff, ask for Albert!
Great service Rocio thank you!
(Translated by Google) Very good experience, very friendly Rocio (Original) Muy buena experiencia muy amables Rocio
Outstanding staff!. Store is well organized and clean. Great prices and they offer all types of credit! Kudos to Israel, Albert, Carlos, Rocio and Jessica!. Highly recommended!.
Jackie was an excellent help in recomending all the inventory and suggestions for what I was looking for.
Edgar olea gave a good deal on matresses.thers alot of good sales
Israel was such a great help and went above to ensure we were 100% satisfied with our purchase! Thank you!
Israel made sure we loved our purchase. He is very thorough and knows his products very well. Excellent!
Great customer service!!! make sure you request Carlos 👌
Very nice manager. Helped me get the couch I needed. Plus credit.
(Translated by Google) The best, Ms. Rocio, helps you find what you are looking for, gives you excellent feedback on quality, durability and excellence. 1000% recommended. Happy as a family with a new bedroom. 🌟🌠🤩 (Original) Lo maximo Srita Rocio, te ayuda a aterrizar lo que buscas, te da un excelente feedback en todo calidad, durabilidad y excelencia. 1000% recomendado. Felices como familia com nueva recamara. 🌟🌠🤩
(Translated by Google) Very good attention from Rocío to us, highly recommended. (Original) Muu buena atención de rocío hacia nosotros muy recomendada
Carlos was very helpful and knowledgeable while we were bed shopping. Made our picky decision simple! Definitely will be back!
Thank you Carlos for helping us find the perfect mattress
(Translated by Google) Thank you Rocio for your help I had a very good experience and thank you for being so kind (Original) Gracias Rocio por su ayuda tuve muy buena experiencia y gracias por ser tan amable
(Translated by Google) Rocio Andrade provided us with excellent information and service. He greeted us from the moment we arrived, clarified our doubts and accommodated us according to our budget. I recommend if you come to Ashley Furniture, ask for her! (Original) Rocio Andrade nos brindó excelente información y servicio. Nos ante dio desde que llegamos, aclaró nuestras dudas y nos acomodó conforme nuestro presupuesto. Les recomiendo si vienen a Ashley Furniture, que pregunten por ella!
Rocio Juarez was very helpful and attentive. Grateful for her help
Came to Ashley furniture store in Yuma, Arizona. We had incredible service and help from Jackie. She was professional, well spoken, and knew her information. If you got to Ashley definitely recommend Jackie to help you with what you are looking for.
Last week my wife and I wondered in to look at some recliners and we got paired with Rocio. Let me say this much, speaks Spanish which is a welcome change (Argentino) and also she knew exactly what we wanted after a few short questions. 10/10 will buy from Rocio again, NO DOUBT!
Great customer service by Rocio! Will definitely be returning to the store ! 100% all the way !
Carlos was exceptional helped us find the perfect kitchen table at a great price. Would definitely come back to him
Rocio did a fantastic job showing us the different mattresses and walked the entire showroom . Store looked amazing. Will definitely be back to buy something from Rocio ⭐️⭐️⭐️⭐️⭐️
(Translated by Google) Excellent attention from Rocío Andrade (Original) Excelente atención de Rocío Andrade
I just want to recognize Rocio Andrade for being real professional and help when I was purchasing my furniture thank you to whom it may concern
(Translated by Google) The store has super cute and very good quality things, just what I was looking for for my home. I want to give a big shout out to Rocío, who took great care of me. He was very kind and helped me at all times to find what I needed. (Original) La tienda tiene cosas súper lindas y de muy buena calidad, justo lo que estaba buscando para mi casa. Quiero darle un gran reconocimiento a Rocío, quien me atendió súper bien. Fue muy amable y me ayudó en todo momento a encontrar lo que necesitaba.
Jackie Salazar was wonderful and found me exactly what i wanted!
Jackie Salazar e Itzel did an amazing job with us they even stayed after hrs to complete the sale with me
(Translated by Google) Excellent service and products. Excellent attention from Rocío (Original) Excelente atención y productos. Excelente atención de Rocío
Excellent service, the staff is super helpful
J.R. was super awesome!
Jackie Salazar was excellent, good customer
(Translated by Google) Excellent attention from Carlos! 10/10 (Original) Excelente atención de Carlos! 10/10
Rocio and Albert are fabulous!! Rocio found the perfect couch I was envisioning for my new home! She found me the best deals and Albert made the entire process so smooth and stress free!!
Carlos & itzle were very helpful & respectful & explain everything very well to us. We enjoyed our visit & even walked out what we came for! We love our sectional sofa!
(Translated by Google) Rocío helped us a lot and was very attentive 💖 (Original) Rocío nos ayudó mucho y muy atenta 💖
(Translated by Google) Thank you very much Albert Gutierrez for your services in helping us find the best furniture for our home. I will recommend you to my family and friends. Thank you, highly recommended. (Original) Muchas gracias albert gutierrez por tus servicios en ayudarnos en encontrar los mejores muebles para nuestro hogar te recomendare kon mis familiares y amistades gracias super recomendado
Jackie Salazar was incredibly helpful, patient and kind.
Had the pleasure of getting assisted by Albert Gutierrez. He is an amazing sales consultant, made everything super easy and fast with my purchase. I will definitely come back
Carlos, helped me find exactly what I was looking for. Thank you
I had a very pleasant experience at Ashley Furniture Store. Sales associate Carlos was very efficient and very polite. He helped me find all things I was looking for. Would highly recommend him if you need someone to guide you find what you need.
Thank you Albert
Purchased a mattress from Albert, great service listened to my needs and exceeded all expectations. Was able to get a good deal & now I can’t get off my new mattress definitely the best purchase I’ve made! Thank you!
Carlos
Albert helped me out tremendously! He has extensive knowledge about the furniture he sells! He helped me pick the perfect living room setup within my budget. Felt like a friend helping me!!!!
Albert Gutierrez I highly recommend his services... very professional and really love helping others
Great experience ! Was assisted by Albert, store manager. Couldn’t have asked for better customer service
(Translated by Google) Rocio helped us a lot in helping us choose our room, super friendly and we felt confident in telling her our doubts, she helped us with each of them and was very patient in giving us the time to make a decision. I highly recommend a very professional and knowledgeable person✨ (Original) Rocio nos ayudo bastante en ayudarnos elegir nuestra sala, super amable y nos sentimos en confianza en decirle nuestras dudas nos ayudo en cada una de ellas y fue muy paciente en darnos el tiempo de tomar una decisión. La super recomiendo una persona muy profesional y con bastante conocimiento✨
(Translated by Google) Very kind and patient, he explains very well about Jackie Salazar products. (Original) Muy amable y paciente explica muy bien sobre los productos jackie salazar
Albert was a great help in helping me and my husband get a great price on an amazing bedroom set. Unlike other salesman’s I’ve experienced at other furniture stores, he wasn’t pushy just trying to make a sale. He simply gave us options for what we wanted which was greatly appreciated and gave us time to discuss it. Great experience!
Albert, the Yuma store manager, was extremely helpful, answered all questions my wife and I had, gave us plenty of time to discuss alone without feeling pressured. We got lucky and walked in on a one day sale and are very happy with the purchase of our new bedroom set!
J.R. Souza was great to work with and provided us with the best value. Well done!
JR great sales man, best sales man
JR was awesome, excellent service
(Translated by Google) Rocío served us with excellent attention (Original) Nos atendió Rocío exelente atención
Carlos was very helpful!!! Great store experience.
Jackie Salazar went above and beyond helping us make an informed choice on the right furniture for our home. I was surprised that Jackie was willing to stay after hours to help us until the end. We very happy with the excellent customer service Jackie provided and very happy with our purchase.
JR was awesome
Albert is a great face for Ashley Furniture and a delight to be assisted by.
(Translated by Google) Carlos and Brenda excellent service during the purchasing process. They helped me find the best with excellent price and quality. (Original) Carlos y Brenda excelente servicio durante el proceso de compra. Me ayudaron a encontrar lo mejor con excelente precio y calidad.
Jacky was very helpful and polite.
Bought two recliners at a good price. Jackie Salazar was fabulous and very helpful in getting the best deal for us.
Great customer service from Israel and Itzel!
Rocio made our purchase a very pleasant experience. She helped us from the beginning to the end and helped us decide with our purchase and will definitely be coming back.
Israel assisted us with our purchase and was very knowledgeable and pleasant. '
Rosio was extremely helpful ! Informed us of pricematch and really attentive !
(Translated by Google) All the information I requested was delivered to me in a very precise and professional manner. Thank you Rocío Andrade for all your help. (Original) Toda la información que pedí me la entregaron de manera muy precisa y profesional. Gracias Rocío Andrade por toda tu ayuda.
We went in looking for a couch, left with a couch, dining table and bedroom set! Jackie helped us out and worked her magic with numbers, advice, and a good experience. She is extremely personable and an amazing salesperson. She’s honest and knows exactly how to accommodate your needs and help you find what’s best for you! If you go, definitely ask for Jackie she’s the best! Any future furniture needs we will for sure be going back to her!
(Translated by Google) Jackie Salazar has excellent customer service (Original) Jackie Salazar tiene un excelente servicio al cliente
(Translated by Google) Thanks to Rocío for her kind attention and help with choosing my sleeper sofa! (Original) Gracias a Roció por su amable atención y ayuda con la elección de mi sofá sleeper !
(Translated by Google) Thank you Rocio Andrade, excellent service!! (Original) Gracias Rocio Andrade excelente atención!!
Wonderful! Customer service! Very happy! Thank! You! Rocio,
Great selection, prices, promotions and awesome service. Ask for Rocio! She’s awesome!
I would like to say thank you to Rocio and Edgar for being patient and kind with my mom and me in helping us choose a couch set and unexpectedly a mattress. They were very detailed and did not make us feel rushed at all and we went in circles for a long time in that store it is huge! But great selection. At the end of the day Rocio helped us get an awesome deal that was very unexpected and also a low payment, Thank you guys!
(Translated by Google) Very good service, everything very well explained in my experience, I highly recommend Jackie Salazar for any questions or concerns👌🏻 (Original) Muy buen servicio todo muy bien explicado en mi experiencia recomiendo mucho a Jackie Salazar para cualquier pregunta o duda👌🏻
Thank you Israel for the excellent service!
Israel was very helpful and I would come back for any future purchases.
I absolutely love the customer service!
Staff was very friendly and knowledgeable. Allowed me the space to explore while also staying within close distance to answer any questions that arose. Great atmosphere and shopping experience. Would definitely come here again for future furniture needs. Thanks again to Carlos and the other staff members that assisted us.
Super professional store, highly pleased, highly recommended, ask for Irasel.
Albert and Caroline were so helpful. We recently moved to Yuma and in need of living and dining room furniture. Albert helped us make the perfect selection for our home and Caroline did an amazing job in helping us with colors and design. Thank you both!!
Jackie Salazar helped us out today she has wonderful customer service!
Carlos was very helpful on finding a new mattress for my family at an affordable price!! Thank you Ashley Homestore
(Translated by Google) Excellent attention from the staff. I recommend asking for Rocío Andrade, very kind. (Original) Excelente atención , por parte del personal. Recomiendo preguntar por Rocío Andrade,muy amable.
Excellent, friendly review.
My experience with Rocio Andrade was outstanding and I can’t wait for my next purchase. Rocio provided amazing customer service. Love her attitude. Definitely coming back to her
Jackie Salazar did an amazing job in helping us choose the best quality furniture that met our style and budget. We are super excited to see how our new furniture will look in our new home. Highly recommend!
Israel flores was very helpful and friendly. He made our shopping experience wonderful. I Highly recommend him for your next purchase.
First time going to Ashley's furniture and I had a great experience. Rocio was very helpful.
(Translated by Google) Ashley Store, the best furniture I have ever bought, I bought a great bed with my star salesperson Rocio Andrade (Original) Ashley Store, los mejores muebles que he comprado compre una cama buenísima con mi vendedora estrella Rocio Andrade
I was in search of a new couch for my living room and I got surprised with the attention and knowledge of Rocio and the quality of the products she recommended me. Overall the store and Rocio deserve 5 stars.
(Translated by Google) I received excellent service, very pleasant and professional, I loved the good treatment at Ashley Yuma, Rocio Andrade is charming! (Original) Recibí excelente servicio muy agradable y profesional , me encantó el buen tratado en Ashley Yuma, Rocio Andrade es encantadora !
(Translated by Google) Excellent service with Rocio!! (Original) Excelente servicio con Rocio!!
I enjoyed working with Albert today at Ashley! Awesome customer service!
Carlos thanks for your help , great costumer service. you are the best.
(Translated by Google) Jackie very friendly and excellent service. (Original) Jackie muy amable y excelente servicio.
(Translated by Google) Jackie excellent care and service (Original) Jackie excelente atención y servicio
Had an incredible experience while shopping thanks to Albert, great customer service ! Definitely recommend
The customer service was excellent, and the pricing was very reasonable. Albert Gutierrez provided significant assistance, making it extremely easy to select high-quality beads at a great price.
It was a great experience, the lovely Rocio was very pleasant and professional and made my buying experience enjoyable.
Went here to get my first couch for my apartment and had issues with qualifying for a payment plan but Rocio and Brenda were extremely patient and helpful in finding a website that I would qualify for. I'm now renting to own my very first couch and I am very happy with my visit to Ashley's Furniture store. I'll gladly go back there when I want to get more Furniture for my home.
Rocio and Brenda were both extremely helpful in getting me a payment plan for a new couch. Very nice and looked for different ways for me to qualify even though we came in about an hour before close. Really loved their service.
Great quality furniture. Attentive associates.
(Translated by Google) Excellent service and customer service 100% recommended, ask for Jackie Salazar 👌👌👌👌👌 (Original) Excelente servicio y atención al cliente 100% recomendable, pregunten por Jackie Salazar 👌👌👌👌👌
Rocio Andrade I appreciate your outstanding service, found what I was looking for, good price and fast delivery. Definitely I'm coming back to Ashley yuma az Thanks
(Translated by Google) Very happy with the Service from Albert Gutiérrez. He took his time and helped us find the best Foundation for our mattress. 100% recommended. (Original) Muy contenta con el Servicio de parte Albert Gutiérrez. Tomo su tiempo y nos ayudó encontrar la mejor Base para nuestro colchón. 100% recomendado.
Albert was great. He helped us find the perfect adjustable base. I will definitely be coming back.
(Translated by Google) I had the opportunity to visit the store and everything was very beautiful!!! Very attractive and accessible promotions!!! Above all, excellent attention from Rocio!!! 👍 (Original) Tuve la oportunidad de visitar la tienda y todo muy hermoso!!! Promociones muy atractivas y Accesibles !!! sobre todo Excelente atención de parte de Rocio!!! 👍
(Translated by Google) I made a last minute purchase, the attention of Mrs. Roció Andrade was kind and showed me just what I was looking for, excellent service and attention (Original) Realice una compra de último momento la atención de la señora Roció Andrade fue amable y me mostró justo lo que buscaba excelente servicio y atención
Amazing service from Carlos and Rocio.
(Translated by Google) Carlos and Rocio excellent service, very happy with our purchase and with the service they gave us, thank you for the attention and help with our purchase. (Original) Carlos y Rocio excelente servicio muy feliz con nuestra compra y con el servicio que nos dieron gracias por la atención y la ayuda a nuestra compra.
Albert was amazing, he helped us furnish our new house. It was an easy and smooth process. I will definitely be back.
Albert was very patient with us in our purchase. Great customer service and knowledgeable of the products. Wound highly recommend for any of your home furniture needs.
Israel was very knowledgeable and helpful
Israel was great
Israel was very helpful and super friendly
Great customer service. My mom found what she was looking for and got a good deal. Carlos was very helpful and personable. We would gladly buy furniture from this location again.
Carlos was amazing he was very knowledgeable and gave us the best information and support in finding our mattress, we have been working with him for over 8 years and is such a great help thank you once again Carlos.
Worst experience and bad customer service went to buy a specific bed frame that was discontinued that they had in stock but they wanted to sell the whole set i didnt buy cause i just needed the frame. I called the next day to hear that they sold the bed but still had the set but the no frame. I was surprised to hear that cause i looking forward to that bed frame i guess they have preference in customer wont treat everyone the same.
Great service. Carlos is very professional and knowledgeable. Best experience 😊
Great service!!
Edgar was quite knowledgeable has the salesperson we bought a bed
Carlos is down to earth the best person to work with he sold almost my whole house so far we will keep doing business with him hands down the best salesman in town thank you Carlos for your help
Carlos was a tremendous help, answered all of our questions patiently & helped us with everything and find what we were looking for
Carlos helped us very well.
Great service Rocio! Thank you
Carlos was amazing he helped us during the whole process. We couldn’t have chosen a better place to shop with such knowledgeable staff. We found the perfect furniture. We will definitely be back again for more furniture. Thank you from David Payne
(Translated by Google) Jackie was the person who treated me very kindly and attentively 👍 (Original) Jackie fue la persona que me atendió muy amable con atención 👍
Carlos and Brenda are excellent
Had to hop on here immediately to express my gratification for Albert here at Ashley’s in Yuma! As soon as I walked through the door, he greeted me and knew exactly what I needed for my pain. I felt like I was able to sort and filter my request for a mattress and he checked all the boxes for me at an UNBEATABLE price. Thank you Albert, your hard work and genuine care for customers does not go unnoticed!
(Translated by Google) I want to congratulate Mr. Israel, for an excellent job, he made me come back and buy and I am your customer again. Thanks a lot (Original) Quiero felicitar al señor Israel, por un excelente trabajo, me hizo regresar y comprar y de nuevo soy cliente de ustedes. Muchísimas gracias
Brenda and Edgar went above and beyond to help me and made sure I got best deal. Very thankful for their assistance 🙏 ❤️
Edgar and Brenda are so amazing. Very helpful. Definitely recommend Ashley store.
Very attentive staff, helpful his name is Carlos
(Translated by Google) Very happy for the attention of Israel, who was very kind and patient with us. (Original) Muy feliz por la atención de Israel, quien fue muy amable y paciente con nosotras.
Really welcoming, and helped out a lot with questions and made adjustments to help with my likings thank you Rocio!
Great helpful experience from Carlos who was very patient with me and my wife find the right couch and go through various financial plans for the set we bought. I really appreciate the designer tips and advice to really bring out the best of what we bought when we bring it home!
Carlos was super nice and gave us great customer service!! Great inventory of furnishings. Highly recommend!!
Carlos is the best. Helped me buy my dream sofas. Thank you Carlos so much and Ashley Furniture.
Rocio is THE sales woman 👍🏼 excellent job. She help me with everything. And made my credit process so easy
(Translated by Google) My purchase with Carlos was satisfactory, I had to return to the store to make an exchange and my experience was exceptional with the support of Jackie, Rocio, and the manager Albert. (Original) Mi compra con Carlos fue satisfactoria, tuve que regresa a la tienda a hacer un cambio y mi experiencia excepcional con el apoyo de Jackie, Rocio, y el manejador Albert.
Rocio is an excellent sales person. Kind and understandable.
(Translated by Google) Carlos's service was excellent, very friendly (Original) El servicio de Carlos excelente, muy amable
Carlos was of excellent help and super cordial. He helped us with everything we needed for our new home.
(Translated by Google) Very good service and courtesy of the saleswoman Yackie, many like them, it would be good for the store, thank you (Original) Muy buen servicio y cortesía de la vendedora yackie muchas como ellas seria bueno para la tienda gracias
Im so glad to walk in with a person who helped me So much in choosing what I was looking for .. super nice and just taking his time to make sure I was happy with what I purchased!! Thank you
Came in today looking for a 6 drawer dresser. Since the moment I came in Ms Rocio greeted us at the door and was very helpful. She made sure our shopping experience was one to remember. Got the dresser I was looking for and will definitely be returning for future furniture needs 👍🏾
(Translated by Google) I want to thank Roció Andrade. It is a pleasure to have been able to count on such a dedicated and intelligent person as her, I feel lucky to have been able to count on her valuable help. He took the time to show us the living rooms and dining rooms we needed so we could accurately decide our purchase. (Original) Quiero agradecer a Roció Andrade . Es un placer haber podido contar con una persona tan entregada e inteligente cómo ella , me siento afortunada de haber podido contar con su valiosa ayuda . Se tomó el tiempo para mostrarnos las salas y comedores que necesitamos y asi poder decidir con exactitud nuestra compra
Rocio was a great help. Willing to measure and move furniture around to satisfy my wife’s choices
I was very happy with the shopping experience that Albert provided. I was in the market for two bedroom sets, a couch and a desk. He showed me multiple versions of each item I was searching for, and gave me great price breaks on several things. I did remove a few pieces, which he very kindly put in his records so I won't need to re-find them when I purchase at a later date. Absolutely great customer service.
(Translated by Google) Very good service and very kind Rocio Andrade, thank you. (Original) Muy buen servicio y muy amable Rocio Andrade gracias.
(Translated by Google) Make a purchase with Roció Andrade, very good service and treatment 👍 (Original) Realize una compra con Roció Andrade muy buen servicio y trato 👍
Amazing service and very friendly! Carlos was exceptional.
Went into Ashley Homestore to help my grandmother find some new recliner chairs and our salesman Edgar Olea was beyond helpful. He was nice, greeted us promptly, and was hands down one of the best salesmen that has helped us. Very good experience! Would definitely shop there again!
Albert listened to me then showed me exactly what I wanted Great Service
Albert was great help😁
(Translated by Google) Wonderful attention from Roció and her bosses, she showed us many options and got us a super discount on everything we were looking for, I highly recommend buying at Ashley Furniture :) (Original) Maravillosa atención de Roció y sus jefes, nos enseñó muchas opciones y nos consiguió un súper descuento en todo lo que andábamos buscando, recomiendo mucho comprar en Ashley Furniture :)
Albert was great in helping us look through the many options available and did an amazing job walking us through financing. The whole experience was very friendly without being overwhelming or overbearing. We'll definitely be coming back to Ashley's and having Albert help us with any future purchases. Ashley's was great for our furniture needs.
Albert was the best helping me choose my furniture
Albert is the most me that help us out, he is great at doing his job REALLY RECOMMEND HIM!
Albert did a great job showing us around and giving us good deals.
Jackie helped us with purchasing our first new bedroom set. She was very helpful and explained the benefits of purchasing protection for our furniture!
I recommend Jackie!
Carlos is the best excellent customer service. He was very knowledgeable and helpful
(Translated by Google) Thank you for the good attention that Rocio gave me, it helped me to have a good service, very kind, thank you Rocio (Original) Agradecer la buena atención que tubo Rocio me ayudó a tener una buena prestación muy amable gracias Rocio
Israel Flores was amazing helped us right when we walked in all the way to the end with the purchase of our dream couch.
Israel was wonderful and helped us find our dream couch, he was patient and very informative 10/10 would recommend
Rocio was very helpful and made sure we got a fair price and a great loveseat!
(Translated by Google) Jackie is a very attentive and friendly person. She helped me all the time with a smile and helped me with my questions. Thank you for helping me, I am very happy with my purchase. (Original) Jackie es una persona muy atenta y simpática.. me atendió todo el tiempo con una sonrisa y me ayuda a mis dudas .. gracias x ayudarme me voy muy contenta con mi compra ..
Thank you to the helpful staff at Ashley store. I appreciate your patience while I tried to decide which pieces would look best at my house. Thank you also for allowing our children to use your beds as trampolines while they waited for us pick out the perfect dinning room set.
Israel, Caroline and Albert were awesome! Helped me and my wife a lot, really showed care and compassion!
Albert, Israel, and Coraline were VERY HELPFUL. GREAT SERVICE!
Itzel was a great help at the store super helpful would go buy again for her great service.
Itzel was super help and informations help us out fast and efficiently.. would definitely come back !!!
(Translated by Google) Jackie treated us very well, she helped me choose the bedroom of my dreams, thanks Jacki (Original) Jackie nos atendio muy bien me ayudo a escoger la recámara de mis sueños gracias jacki
(Translated by Google) Jackie excellent service (Original) Jackie excelente servicio
I couldn’t be happier with my furniture my home look so beautiful,Thank you to Albert and staff was very helpful and kind to answer all my questions furniture is of good quality and reasonable prices.I highly recommend Ashley’s furniture store.
Albert is a great store manager, helped me a lot! Will be shopping here again!
Rocio was very attentive and patient. She helped me find everything I was looking for with a friendly smile.
Jacqueline Salazar was a pleasure to work with, she understood my wants and likes and was not pushy at all.
(Translated by Google) Excellent attention from Rocio (Original) Excelente atencion de rocio
Outstanding customer service, lovely staff!. 10/10 experience and super clean and organized!. Kudos to Israel and Itzel
Israel helped us find the perfect desks we needed
Ashley Furniture of Yuma had the one and only dining set that I wanted and as a bonus, it was on sale! Quick delivery made me very happy to say the least.
Best experience I’ve had ordering furniture… Itzel had expert advice and suggestions to assist us in selecting all the furnishings and rugs for son’s cross country relocation to a new military base. He made a stressful time so much easier with knowing our son will have his furniture delivered and setup as soon as he arrives in Yuma. Thank you Itzel!!!
Great deal.nice price. Jackie was great and got me a killer deal
(Translated by Google) Thank you very much Rocio for your services, we loved how you served us, you and Israel too, looking forward to making another purchase, thank you very nice way of both of you, very attentive. (Original) Muchas gracias Rocio por tus servicios , nos encantó como nos atendiste , tú i también Israel , con ganas de volver a hacer otra compra , gracias muy bonito modo el de ambos muy atentos .
Israel did a great job helping us today furnish our entire home. 🏡 He was patient and also drove to the other store and back without any hesitation. We are pleased with our experience and what they offer. Plus, can’t complain on the great deals!
Rocio was very kind, friendly and helpful. She show me the tempur-pedic mattresses and that exactly what I was looking for. It was a great customer service experience. Thank you Rocio!!
Albert was great ! Very helpful and gave us tips on what would look good!
(Translated by Google) Rocio our attention well (Original) Rocio nos attention bien
(Translated by Google) I loved the place and especially Rocio's attention was lovely!!! (Original) Me encantó el lugar y sobre todo la atención de rocio fue encantó!!!
Excellent service! Lots of furniture variety . Albert was very helpful and made our purchase easy. We will definitely come back to buy the rest of our home furniture.
You don’t want my review. Delivery delayed time and time again. Don’t sell what you don’t have UPDATE I received a call from the owner of Houston's and the complaint was handled in a positive manner
Update: After posting my review I rec'd a personal message and apology for my experience at the Yuma Ashley Store. Knowing that mgmt/owner took the time to not only reach out but investigate, shows their dedication to uphold the level of customer service for which they aspire. I now feel confident in returning to the store I have purchased from since moving to Yuma 2 yrs ago. Last week my mother in-law and I spent over $6,000 at Ashley in Prescott Valley experiencing exceptional customer service.... today I went into Ashley in Yuma looking for a dining suite and love seat, I walked around the store for 27 minutes and was not approached a single time. A gal was sitting behind the desk texting on her cell phone (never looking up on either occasion when I walked by her) as was the guy sitting on a chair behind a desk at the front......CLEARLY THE TRAINING AT THE YUMA STORE IS LACKING. As a customer service manager for 33 years, I was dumb founded, disappointed and left the store prepared to spend my money elsewhere!
Carlos was extremely polite and patient. Would definitely recommend him to anyone who needs furniture.
Great price and service on my Lazyboy
(Translated by Google) Carlos was a very kind person who helped us and got us the best price. (Original) Nos atendió Carlos una persona muy amable y nos consiguió el mejor precio
I found the couch I always wanted. Great salesperson. Quicker delivery than was expected. Great delivery crew. Thanks for everything.
Israel Flores was very attentive and helpful ❤️
Wonderful store and service from ISRAEL
(Translated by Google) I recently made a purchase and Jacky helped me with excellent attention and service 🥰 (Original) Recientemente hice una compra y me ayudo jacky excelente atención y servicio 🥰
Excelente service.
(Translated by Google) Thank you very much Israel and Daniel very kind attention and very good offers. (Original) Muchas Gracias Israel y Daniel muy amable atencion y muy buena ofertas.
The sales person was very polite and helpful and the delivery guys were careful and awesome people overall
Daniel is very professional and polite. Made us feel very comfortable and helped us find exactly what we were looking for. Highly recommend him!! Thank you!!
The service was incredible at this store. It’s so much bigger on the inside than it looks. I recommend talking with Israel Flores he was able to help me find exactly what I was looking for and made accommodations when what I wanted wasn’t available. 5/5 experience
An amazing store, Israel Flores was really kind, he has very good taste in furniture and decorations
Everyone was friendly and knowledgeable about everything! Sylvia was especially helpful and Rueben and helper were efficient and so nice!
Order was delayed so we asked if we could have the floor model. The Love seat arrived it had a worn spot on the left side as it was the floor model. I called and have requested they swap out when the new one arrives. Company responded quickly and the replacement is scheduled to arrive tomorrow.
Sylvia was very helpful! We’ll be back
Jason was great he showed us exactly what we wanted
Israel was very helpful in helping us find our perfect couch.
Great experience and fast service
My mother-in-law (80yrs old) went into the Ashley Store in Yuma, AZ to get a couch. When she came in to pick it up, the couch was on the floor with people sitting on it and it had stains. She advised she no longer wanted the couch and she was told "it's to late you told us you wanted it". They charged her credit card even though she never took possession. They refuse to credit her card back and I'm sure they sold the couch to someone else. She had to pay over $1500 and did not take possession. What kind of store is this???? Would recommend never purchasing anything from this store.
Very professional, very fast. They did an amazing job.
They did a great job at delivering my sofa. I was very skeptical on them delivering my sofa to my front door due to the fact that where I live, it’s kind of hard to get to you, but I’m thankful I believe Eric he knew how to get to my apartment, he walked me through how to put the couch together And he delivered it in one piece and I love the couch. It’s completely comfortable and I will definitely be ordering from Ashley’s again. I also ordered dressers but I ordered those off-line either way. I love the dressers as well.
Very neat and organized. Friendly and helpful staff.
(Translated by Google) Not good communication (Original) Not good comunicación
The quality of the first selection was poor,not what you expect from Lazy Boy. The second selection took more than 3 months to deliver on the quality that you expect from lazy boy. Caroline and Albert were a joy to work with, thank God. Their kindness and professionalism gave us the temperament to be patient with the entire process. Overall, we will be happy with our purchase.
Israel was great and provided excellent customer service. Please ask for him. He was amazing.
(Translated by Google) Israel was very friendly and helped us with everything. Excellent client service. (Original) Israel fue muy amable y nos ayudó con todo. Excelente servicio al cliente.
Sylvia, was very helpful,as well as her boss! Willing to negotiate a payment plan that you can afford.
Salesperson was very accommodating but that should always be the case. Had to wait a month to get product but thats not Ashley's fault.
Israel was very helpful and very friendly on helping us on up chasing the items (living room set) we are so thankful to him and the store on helping us and really recommend him for people new customers to go to him.
Jason was very helpful in helping us find a mattress we liked aswell as a couch . Great guy.
Israel Flores was very nice, he approached us when no else did, very fast, welcoming and kind.
(Translated by Google) Very friendly Israel very good service super recommended (Original) Muy amable Israel muy buen servicio súper recomendado
The sales person is very welcoming and helpful. The person is Rhett Crochett. I will come back when I need the furniture.
Ashley Store had a good selection to choose from. The service was very good. We were able to make a decision quickly. Great experience!
Purchased a loveseat and recliner here last year and they are still in amazing shape! Recently stopped in to start browsing for my guest room and was amazed at the options and value. I travel from CA to shop here for that reason. Highly recommend and will be back!
My experience with this furniture store was spot on. The staff was helpful in guiding me through the selection of bunk beds and my Andora coil futon. The quality of the furniture is far better than expected, and the prices were reasonable. The delivery was prompt and hassle-free. Had the chance to meet one of the owners I believe, "Little Richard", who no doubt added to the experience with some fun banter back and forth. Cool/fun people and I recommend this place.
Israel and Rhett were absolutely awesome! Helped us every step of the way and ensured the best purchase for my wife and I. Highly recommend getting furniture here.
My first time being there the person who helped me was really nice and helpfull
It was a pretty good experience. I was in looking for a new mattress and it was made easy by Carlos. He was nice and polite. He made conversation as we looked around making it a friendly environment. It's a place to recommend to others as many of the people are nice there and really help. 👍👍👍
Great customer service! Beautiful Showroom! Thank you so much for your help picking out my new couch.
Coming to Ashley Homestore is always a must. They always have good prices and great deals, the staff are friendly and take time to help your vision come true on how you want your house to look. They helped me get all the furniture I needed for my first new home.
Great service. Friendly and conscientious sales and delivery personnel.
Great selection, good value, and nice showroom. Service was great and would come back again.
Beautiful store with many options! Great customer service. Staff was very helpful in finding a piece that would fit in my space, with the right coloring and within my budget.
Went here and was surprised - had great customer service! so rare these days. Like that it is family run. And great selection!
Awesome store found what I was looking for thank you so much. Love my girls new bunk beds.
Thank you Rhett & Isreal for your Amazing Customer Service!! We appreciate your help guiding us through your store.We love the pieces of furniture we picked out and bought. Thank you, The Duff’s
Rhet I believe is how you spell his name! But he was an amazing help, and got us exactly what we wanted!
My living room and dining room set are beautiful
Fast delivery. Leo and Francisco were polite and helpful.
Very attentive sales personnel. Fast delivery.
Furniture was delivered in a timely fashion from friendly staff. They knew what they were doing and were efficient with paperwork.
Israel is the best salesman. 5 STAR SERVICE! Thank you much.
Israel was outstandig! He gave a very good deal in a living room set! 5 stars my friend!
Leo and Francisco delivered our living room set today. Very knowledgeable and professional. They were both extremely polite and answered all my questions. As always, Ashley Furniture has delivered.
Awesome, Edgar was a delight to work with!!!
We had a great experience! Both in store with Edgar on the floor and upon delivery with Alfredo and Leo. The delivery was spot on, on time; they were professional and worked quickly; answered my questions along the way and provided information about our purchase. Thank you, guys!
Israel was exceptionally helpful today at the Ashley Home store. I had a wonderful experience picking a piece for my home and at a great price! Definitely recommend this place, customer service was phenomenal
Jason was super helpful and not too pushy and didn’t breathe down our backs. We got to see the set ups without him pressuring us to buy. Very nice gentleman and very professional!
Buying experience very positive. Had the correct piece at a very reasonable price. Delivery process, not so much.
Silvia was wonderful! She was pleasant and kind and NOT pushy! We really appreciate her great customer service! We had some specific requests and she was able to accommodate our needs!
What can I say? Israel was amazing! He took the time to look through mattresses with us and explain the pros of each mattress we looked at. He also helped us purchase a bed frame we had been looking for that thankfully his store had. He was more than wonderful to work with and made our purchases a breeze. Anytime we need new furniture we will always come see Israel!
The two young men that delivered my new sofa went above and beyond. It was late, close to 6pm. I know they'd had a long day of furniture moving and yet they were still pleasant and respectful. Although I did not pay the extra 200$ delivery fee that allowed for them to do the unpacking, they did everything they could to simplify the process for me. Oh...and, I love my new sofa.
Carlos did an excellent job. Answered all our questions. Very friendly and an excellent salesman. The delivery crew were very helpful and courteous. A very friendly and pleasant shopping experience.
Great product, great delivery, great set up.
(Translated by Google) My experience was very good, I got a good discount and I got other items at an incredible price. They also quickly solved any problem. I do recommend them Jackie Salazar. (Original) Mi experiencia fue muy buena obtuve un buen descuento y conseguí otros artículos en un precio increíble además me solucionaron rápido cualquier inconveniente , si los recomiendo Jackie Salazar
Jacky was very helpful she went beyond.
Very happy with my purchase. The store kept me updated on delivery dates and delivered sooner than expected 👍
My experience at Ashley Homestore was amazing. Our salesman Rhett helped get me just what I was looking for. I didn’t feel pressured into buying anything that day and I couldn’t pass up the great deal that was offered. Thank you Rhett for helping me get just what I wanted!
Everything was wonderful. Item came in on time and salesman and delivery people were very kind and did a wonderful job.
great customer service!! highly recommed!
(Translated by Google) Excellent (Original) Excelente
Great customer service!!
Great service!
Great customer service!! highly recommed!
Ashley in 4th ave yuma, was fantastic from the moment i walked in i was helped By a very knowledgeable employee i told him what i was looking for, he made my visit quick and easy, i felt like i really got a good deal on the products plus delivery, assembly guys and clean up was fantastic. I can’t find his name but salesperson number 722
(Translated by Google) Many thanks to Silvia for her attention. (Original) Muchas gracias a Silvia por sus atenciones
Israel is the best!!
My salesperson, Sylvia did a wonderful job of showing us different pieces of furniture. Our delivery was exactly when it was to be and the driver made sure that we understood how our electric recliner worked. Great service from the Ashley staff. Thank you
My experience with Ashley Store has been very good
Great job Israel!
(Translated by Google) Very good customer service. Thank you for your attention Israel flowers (Original) Muy buen servicio de atención al cliente. Gracias por tu atención Israel flores
All around very good including delivery
my first time in the store and it was a really good experience i found pretty much everything i was looking for ! and for really good prices
Rhett went above and beyond with his customer service. He was very helpful and gave us the great prices. We’re very happy with our experience at Ashley Furniture. Thanks Rhett
Been going out of business for a long time. Seems like trying to trick customers into something
(Translated by Google) I bought a mattress at a very good price Israel helped me thank you (Original) Compre un colchón a muy buen precio Isrrael me ayudó gracias
Had a great experience today at Ashley Furniture! Jason was very helpful, friendly and patient. His customer service skills are fantastic!! Thank you, Jason!! The interior designer helped us a lot also (don’t remember his name.)
Went to the Outlet Closing for new couch, they didn't have the size I needed but hard to find a solid, one piece 9ft by 3 foot couch lol. Jason, a representative, helped me alot tho. Ended up buying 2 couches that added up to about 10 ft. I am very satisfied with the discount cost in the end! Will be just perfect for my studio apartment 🙂
We love getting our furniture here .. best prices and great customer service..
Got a super cute coffee table set for a great price!
We entered the store to check out the closing sales. We managed to grab an incredible two set of coffee tables and couldn't be happier with the purchase.
My husband and I purchased a set of couches with the great assistance of Jason. Jason has amazing customer service skills, he had so much patience with us took his time never rushed us and worked with our budget. Thank you Jason we are extremely happy with our purchase thanks to your assistance.
Jason greeted us at the door, listened to our preferences and patiently without pressure showed us what products were available. The selections were varied and many to choose from. I would recommend shopping at Ashley. I am looking forward to the delivery of our purchase.
(Translated by Google) Excellent service. (Original) Excelente servicio.
Great customer service.
Went to buy my mother a bed and Rhet was great. Quick and informative on Temurpedic! Will return again due to a positive experience!
Pretty good discounts! And great assistance!
Behind the Ashley store the outlet is closing down. Rhett helped us get an amazing deal on a new sofa and mattress! Highly recommend!
The associates were really helpful and answered all my questions and concerns. Because of their great service I’m leaving with new furniture
Israel was great. Very helpful in Yuma!!
Israel was so helpful at the Yuma branch!
My husband and I were working with Charles and let me say if you need any furniture definitely go see him!! We had some issues with shipping and the product we ordered ended up being discontinued. However Charles called us almost immediately and helped us pick out the prefect replacement! I highly recommend him! He went out of his way to make us happy! Go see Charles!
We had a great experience here, the staff was very helpful and nice to work with. Definitely would recommend and would come back again!
They have good furniture
Excellent service with the sale rep and the customer service, explained all the price, and and provide quality work.
I’m a repeat customer and I dealt with Veronica the Manager and she was great.
Maggie was especially nice and very helpful
Good
Found the perfect bedroom set!
Came in wanting a recliner. Find 2 lazy boys marked down from 5200 to 2600. They negotiated all the way down to 2200 “closing sale price”. I looked them up online 800 apiece on Lazy boy website. What a joke. Raise prices way up and lower to create illusion of big sale. Price match? Get the most out of consumer and give it back if caught.
Our family was treated so nicely by Israel. Thank you for all your help!
I had a nice experience working with Israel. He helped me so much. The sale that is currently going on make the energy in the store very fun.
Great deals and costumer service!
Maggie was great! She helped us find our new couch. The
Good experience! Our Salesman and Manager were great!
Came by the store during a outlet closing sale. I found a table that I really liked. The table had a tag with 615$ crossed off. We ended up taking the table away for $300. Sounds like a great deal till I looked up the item on the website and see it was only $269. Kinda a shady move to upcharge like that during a sale just so people think they're getting a good deal. Here we are at a closing sale and we paid more than the normal price. Anyways , came back in to clear it up with a manager the next day. Absolutely no help . She didn't understand. The only person there that was truly helpful was JOSH. That's my experience . Check the website prices before making an offer during the sale.
Educated associates and quality pieces
Going out of business it says. Prices marked way up and crossed out to give the appearance of a big sale. 50% off sales that last five minutes.
Ask for Carlos! He was the best.
Great experience
Great service! I was helped out my Bruno lopez, great quality service and was very patient throughout the whole tike, would definitely recommend!!
Had an issue with a new reclining sofa we purchased from Ashley Furniture Homestore in Yuma. Issue was resolved quickly and professionally!!
My wife and I came here about 2 months months ago and loved the huge selection of furniture. Jackie helped us and showed us around and was very hospitable. Today we came back and Bruno helped us and provided the same great service we received last time. The staff is always super friendly here and you never pressured while you look around. Their furniture here is awesome quality and lasts a long time. We still have bed frame we purchased 5 years ago. We will definitely be back!
Jackie was awesome! Great service!
Great customer service , bruno very helpful and manager sylvia help with concerns
Bruno and your interior design team were very helpful in assisting with our furniture selections.
Jackie was amazing help in finding furniture for our brand new home!
Bruno was very helpful and took good care of us.
Helpful personnel, patient not pushy. Atmosphere was clean and cool.
Everything is very good they have excellent customer service I recommend them 100%
Israel was awesome. Great help and he was patient and explained all our options to us. Highly recommend.
Bruno was very knowledgeable and answered all our questions. Also, Israel gave us great design advise. Thank you all for the amazing customer service!
Bruno was very helpful. We had a good experience!
Nice customer service from Israel
Carlos Tirado was an amazing host!
(Translated by Google) Very much very good thanks for the help (Original) Muchísimo muy vien gracias por la ayuda
Excellent service by Bruno
Jackie Salazar provided excellent customer service. My experience was delightful.
Jackie Salazar great customer service. Thank you
Israel helped us a lot in our buying experience! I highly recommend this store
(Translated by Google) Super! (Original) Súper!
Thanks to Sylvia we were able to find everything we needed. Customer service was excellent!
We came in for a mattress and we were not sure based on some negative reviews but our experience was stellar! We were given great customer service and are happy customers! Isreal was our sales person and was knowledgeable and assisted us with our purchase. We would definitely shop here again.
Great customer service!
Very pleasant experience, everyone was so helpful & did not feel rushed or pushed to buy anything that day
My experience was excellent! The personal was very helpful. They basically help me furnish my whole house. I’m very thankful!
Israel was very patient, honored my warranty way past the contract time. I'm very happy with their customer service , and the selection of furniture they provide. Was very patient with my need to ask many questions.
Found a great couch at a great price. The staff was quick to help and was able to get me what I was looking for right away.
(Translated by Google) Excellent service from Edgar Olea (Original) Excelente servicio de edgar olea
Bruno was amazing to work with.
Great customer service and very subtle.
(Translated by Google) I liked the treatment they gave us apart from the person who attended us looking for the best prices (Original) Me gusto el trato que nos dieron aparte la persona que nos atendió busco los mejores precios
Great sales and great experience with Bruno who helped us find what we needed.
Great customer service. So excited for my new furniture. Thank you to Bruno and the team!
Nice store and manager, but way to pricey for what I wanted
(Translated by Google) Very excellent service and Israel Flores took great care of us, he helped us buy our dream bedroom! 🤩 Ashley Homestore 100% recommended with the best prices in the city, good, nice and cheap! 😉 (Original) Muy excelente servicio y nos atendió de maravilla Israel Flores, nos ayudó a comprar nuestra recámara de sueños!🤩 Ashley Homestore 100% recomendado con los mejores precios de la ciudad, bueno, bonito y barato! 😉
Best prices in town, and great customer service from Israel Flores!
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I am a recent resident of Yuma, Arizona, and needed a bed. I went to Ashley Furniture on 4th Avenue in Yuma, and met Bruno Lopez, who helped me choose an adjustable bed base that I could afford. The staff at Ashley home went above and beyond to help me secure this purchase, and I am very grateful. Everyone, Bruno, Amber, Edgar, and the manager Sylvia were extremely knowledgeable and helpful. The products they carry are Amazing. I look forward to doing business with them in the near future. I recommend this location very highly. LoLa N. Yuma, Az
Awesome store
The good things people are saying about Dr. Aluda and his herbal supplements are very true, I used his medicine and it really worked for me. He cured my HPV and I am very happy and grateful. he is also specialized in curing Herpes Virus, Cancer, hepatitis, diabetes, HIV. .https://m.facebook.com/Dr-Aluda-107618078082125/?ref=bookmarks
Carlos was very helpful and had a great attitude!
(Translated by Google) We had excellent attention from Israel (Original) Tuvimos una excelente atencion de parte de Israel
Exceptional customer service! Friendly, considerate and knowledgeable.
Excellent service and great help from Israel!
Excellent service from Jackie Salazar. Thank you
Super Amazing Customer Service by Jackie Salazar!
We purchased a sofa set and salesman was not totally honest as to how long it would take for us to receive it. After I complained the manager Israel called me and offered to make thing right. He offered me a store credit and explained how their customers are their priority. I feel he was honest and I appreciate him reaching out. Unfortunately not everyone now a days takes the time to make their customers happy!
Great customer service Israel helped us out everything we needed and very helpful
Israel was great. Service was excellent
Great service ! Israel Flores was very helpful and attentive with us finding the perfect living room furniture. Thank you !
Israel Flores provided excellent customer service and covered all details of the sale very clearly.
Excellent service and selection!
I was not in Ashley. I went to outlet, but inside I found this code. Later I found a connection to Ashley. It took me 20 minutes to find someone to help. And when I found them 1 was focus on the pc , and the another 2 we’re focus on their phones. They didn’t noticed my presence till I speak up. Later, I showed the lady the 3 tables that I’m interesting to and she took another 10 minutes to get them, because the prices where not in the items. To conclude, I don’t think I’ll be back to that place again, just for the time I spend was unexpected.
Wonderful. Israel Flores was the best! He was also the best salesman we met while shopping everywhere.
Excellent Shopping experience and beautiful store layout!!
We were very pleased with selection and service!
(Translated by Google) Excellent service and we found the mirrors we are looking for (Original) Excelente servicio y encontramos los mirrors que buscamos
Great service
My experience at Ashley Furniture was fantastic, Israel Flores was so helpful with our questions, I recommend Israel Flores for any assistance in your shopping. Thank you .
Prices are high, cheaper online
Shopping here for many years and pretty much satisfied but they lost part of a sale today because they don't keep inventory of their Area Rugs with prices. After a long search through the store one rug at a time getting the stock number then having it looked up on the computer and go looking for another I just bought a couch and left.That not customer satisfaction but I get my couch , but you are out 1/3 of a sale.
The service from Isreal was great. He was very knowledgeable about the recliners but not pushy. If we need anything in the future will buy from him! We are having 2 recliners delivered tomorrow.
My mother went to Buy a new dining table set and they delivered the one on showcase on the floor. Not only was it dirty on parts but the sales rep never informed her of this and even lied to her face as they allegedly said, "She was told it would be the set on showcase". They have replaced the dining table, but they still tried to deliver the showcase chair/bench. She was told they will be reaching out and we are uncertain of wether the chairs/bench will be replaced. We have been purchasing furniture their since we moved down to yuma in 2014, and we've even brought family members their before as we thought they offered good trustworthy business for everyone. I am making this review on behalf of my mom as she is not very tech savvy. I will update this review once they reach out.
My mother went to Buy a new dining table set and they delivered the one on showcase on the floor. Not only was it dirty on parts but the sales rep never informed her of this and even lied to her face as they allegedly said, "She was told it would be the set on showcase". They have replaced the dining table, but they still tried to deliver the showcase chair/bench. She was told they will be reaching out and we are uncertain of wether the chairs/bench will be replaced. We have been purchasing furniture their since we moved down to yuma in 2014, and we've even brought family members their before as we thought they offered good trustworthy business for everyone. I am making this review on behalf of my mom as she is not very tech savvy. I will update this review once they reach out.
Prices are high compared to other furniture stores!
Very friendly, knowledgeable and kind sales staff.
I was not in the market for furniture but more so some decor for my book signing table. I met Carlos at the door, told him I was browsing, and bought a small item. He never made me feel inferior to those that were making much larger purchases. I will return because of how he treated me. And have a hydration station in the parking lot on a day with over 100 degree temps is a great idea! The hot dog was good as were the chips and soda. Thank you!
We purchased new furniture at the Yuma AZ Ashley Store - we just got a new house - after traveling around the good Ol’ USA for 7 years in a Camper - We close Ashley because a relative owned a furniture store that sold Ashley - we were familiar with Ashley- We walked in on Sunday - Fathers Day - purchased furniture, mattress & bed frame - A nice gentleman named Israel was our guide to buying - wanted to go with sale items etc - Israel showed us many items , gave us info about the couch & recliner , fabrics vs leather - very useful information for us - help make decisions too We are very impressed with Israel’s knowledge , fashion & decor knowledge , color & woods info - We walked out later that afternoon, after spending nice quality time with Israel , we made our choices and love how it all looks in the new house - We love it all - Thank you Ashley Furniture and especially Israel
More than awesome customer service from Israel Flores at ashley furniture. Great welcoming!!! Thank you all!!
Israel was the one who helped us one of the best. EXCELLENT CUSTOMER SERVICE!!!
I will NEVER shop at Ashley's Home Furniture in Yuma again! We have purchased furniture here in the past and have had positive experiences. Today we stopped in to inquire about purchasing a sectional here to be delivered to a home in another state. The male sales clerk stated that they do not do that as they are independently owned and not a franchise. We were also having trouble finding an item number on line for a particular sectional. He simply stated, "It's on line". This gentleman literally walked away once he learned that we wanted the sectional for another state. Not even a: "Is there something else I can help you with?" Very abrupt and rude. If there is anything here that I might want to purchase for our Yuma home, it will now not happen and I will shop elsewhere. There are other and better choices in this community.
Hands down, the most incredible service ever!! Sylvia & Edgar the managers made us feel like family right when we walked in the doors. Their expertise helped us purchase furniture & mattresses in a friendly environment. Thanks to them going the extra mile, we will be life long customers! If you’re looking for any type of home furnishings I HIGHLY RECOMMEND you visit Ashley Furniture HomeStore in Yuma, AZ. before going anywhere else. You will NOT be disappointed with their exceptional service!
Me and my family went to window shop for a bed at aahley furniture. We had done business with them in the past Irma had helped us and provided us excellent service. Today we were helped by Israel he went above and beyond his professionalism and knowledge was superb. We ended up leaving with a purchase of a new bed and furniture thank you Israel we thank you for your outstanding service we recomend anyone needing furniture to Israel at ashley furniture yuma az.
Went looking for something specific, but they did not have it. The young man we talked to was friendly and professional. This was a very pleasant visit.
Edgar Olea helped me find an amazing couch! I was scrambling last minute to find a couch and he took the time to make sure I found something I was happy with! He was so helpful and the store itself is so kind to families. They gave my son a balloon, a capri sun, and a little bag of chips (after asking permission)!
5 star store! Very clean, spacious and wide variety of furniture. I was very pleased with the service from Israel. Great experience and extremely happy with my new furniture!
Edgar found me a great deal on our new dining room set. Very happy with our purchase! Look him up for your furniture needs!
Do NOT shop here!! I bought a couch here less than a year ago and it has already broke. Initially I wasn't too worried because I had purchased their warranty due to issues with past furniture. So I reach out to use my warranty and after a bunch of back and forth I'm told that "they no longer have the parts needed to fix my couch" ( even though all they have to do is fix the framework, which requires what? Hammers, nails, and labor?!???) so rather than honoring their warranty they are saying I either have to just deal with it or they'll prorate my warranty. What's the purpose of a warranty if you aren't willing to honor it? If you aren't going to honor it ( which is unacceptable and has resulted in me refusing to ever shop Ashley again) than at least give me a full refund for my warranty and stop pressuring customers to buy your worthless warranty!
(Translated by Google) Looking for mattresses 😍 (Original) Buscando colchones😍
Temper Pedic products are not cheap but there is no better comfort that I have experienced.
In December I Went to Ashleys Wanted to buy entire bedroom set spent over $7000. Wanted to support local business insted of buying it on the internet. Now I'm paying the price STill WAITING called store for updates they told me hopefully be here mid May. I UNDERSTAND THERE ARE CONSTRAINTS BUT DON'T SELL WHAT YOU CAN'T GET.
Great furniture and wonderful service. So happy with my shopping experience with them. Also great prices.
Went in to go look at furniture as we are from out of town. Odd white male worker followed us around the entire store (throughout the outlet store as well). I spoke to him upon entering and told him that we did not need any help. We had travelled in from out of town and wanted to browse this Ashley's as we are avid shoppers of the one in Tucson. Made us so uncomfortable we just left. Very strange feeling to be followed so blatantly.
Good selection of furniture
We purchased a bedroom set (really nice to be honest), coffee table, end tables and side table for the kitchen. This was in Jan… it is now August and we are still missing our coffee table. Everything else was delivered from the 10-14 week time frame. We had to constantly call and get updates and at one point they had our bedroom set but it was only missing one nightstand and they were holding it. We had moved here in Jan with nothing so ordered from Ashley here in Yuma. In July I called and said if my coffee table wasn’t in by July 27 we’re canceling. On July 27 we got a call that it had magically arrived in the Nick of time. Either way save your time and shop elsewhere or potentially wait 8months for furniture (that the store literally forgets they sold you)
I got a replacement for my sofa that came broken. The replacement came with no protective wrapping whatsoever. The legs were scratched from probably moving around in the delivery truck. When I called and asked why it was out of the wrapping they said I would get a call back. Update I got a new sofa from them this time it had protective wrapping and was assembled when it got to me. Overall move my 1 star to a 3 star review
Delivered sectional today! Edward and Gio were awesome! Moved our old furniture to the garage and assembled the sectional in no time flat! Thanks guys! Ashley better be taking good care of you!
Went in just to look and ended up buying a table. Daniel Romero helped us and did great.
I bought a couch in March first ask if they charge for delivery was told no then when got home was charged,now this is the end of May I still don't have my couch, the only way I hear anything if I call them ! if I knew it would of taken this long would have gone somewhere else
I wanna thank daniel romero for his excellent service I was provided yesterday ... I was able to find exactly what I wanted very excited with my purchase thank you Daniel 😊
Large store. Lots of selection. Friendly helpful staff
Beautiful store, friendly and knowledgeable staff. They offer various types of financing including No Credit Check/No Credit Needed 90 days same as cash financing with Acima. Go see Richard and go home happy!!!
I bought some family room furniture from their new Ashley Outlet. (Around the back of the store) They had a large selection and low prices. They were the only furniture store in town that had stock. Another store told me 12-16 weeks. The Ashley folks delivered my purchase to Fallbrook (over 3 hours) away- the same week. The room looks great and I am another very happy customer.
Great service and selections. Andrew was very helpful.
Thanks Israel , Silvia and Edgar best sales persona ..
We went for the Presidents’ Day sale to get a new couch for our new house. Our sales rep was J.R. and he was awesome! He was super knowledgeable with what we were looking for and gave us an amazing deal. We will definitely be going back to him for our future home furnishing purchases. Thx!
I love Yuma Houston’s furniture. The manager of the store JR Soza was very polite and efficient with our order. I will come back for future purchase and most definitely I will recommend Yuma Houston’s furniture to my friends and family. Thank you Mr. Soza for helping us.
Great customer service from JR and Daniel. JR went above and beyond to make sure we had what we needed.
Israel helped us out. He has a background in interior design and was extremely knowledgeable and very professional. We are very satisfied with the whole experience. Israel is so awesome that the store has a life size cardboard picture of him.
Jesus and the team were very helpful and friendly. The store is clean and there is a lot to choose from. I would recommend shopping here! It was a pleasant experience!
Great experience with super deals! Their prices awesome and we were able to purchase everything we needed off the floor.
Very helpful and friendly, good prices, huge store room.
Okay! To start, I came here months ago, and had a pretty rough experience, HOWEVER!!!! I was able to chat with Edgar about my ordeal and exactly the furniture pieces I was kind of searching for. He was able to help me find some perfect pieces for my living room to help meet the Boho/Minimalist design I am aiming for! He was able to offer deals I simply couldn’t refuse, and was overall just awesome. He didn’t feel like a salesman to me, he felt like someone who cares about the products I’m ordering. I hope that he is still there when I start searching for more furniture! Haha! He truly was awesome! Recommend 10/10
I had promised my wife a full furniture makeover in the house and I decided to give Ashley furniture a chance. I walked in and was greeted by Mr. Joseph. Initially I though "oh just another salesman GO AWAY !!!!! But Joseph understood from the get go that I just wanted to look. He gave space to me and my wife and we looked. I knew that I was over my head when i saw that the store has never ending show rooms. Showroom after showroom and quite frankly I started getting over whelmed. I decided to bite the bullet and go look for Joseph. That right there was the best shopping decision I made for many reasons. Joseph heard me out. He asked questions I hadn't even ask and made my wife and I really think of what we wanted to accomplish. He knew his stuff and we eventually ended up buying 10k worth of furniture from Joseph. His dedication and professionalism is what made me pay that much money for the furniture. Now I tell all my family members to go see Joseph.
If anyone goes to Ashley Home Furniture, ask to speak to Joseph. He was very helpful, nice & took his time helping us with our needs.
Daniel was very helpful and answered all my questions. Great customer service.
Beautiful store! Great prices! And amazing salespeople! Nobody jumping on your back. Just an overall AMAZING shopping experience!
Helpful, caring staff
If you are looking for new furniture, please make sure you ask for Albert Gutierrez at Ashley Home Store in Yuma. Albert was amazing he took the time to answer all my questions went out of his way to make sure I found exactly what I was looking for at a great prices with additional discounts. I am very pleased. Thank you Albert Gutierrez.
I had a great purchase experience with sales representative Albert Gutierrez, he was very helpful in finding what we really wanted and he always kept in touch with us to give us details about our delivery.
Best prices and customer service in town!
(Translated by Google) Excellent service! (Original) Excelente servicio!
Do not buy from this store. The incompetence level is outrageous. First my order was delivered with the wrong sofas, second they said I would only get a partial delivery for only a few of the items. Then they ordered the wrong sofas for the second time. The icing on the cake was that I wouldn’t get any of my furniture for over 3 months.
(Translated by Google) Excellent service friendliness and very beautiful furniture (Original) Excelente servicio amabilidad y muy hermosos muebles
We&'ve purchased here before because they price matched for us from other vendors. Apparently that&'s not the case anymore?? Very unhappy with the change of customer service policies here. There&'s already limited places to shop here in Yuma you think they&'d try harder for business to make a sale.
We've purchased here before because they price matched for us from other vendors. Apparently that's not the case anymore?? Very unhappy with the change of customer service policies here. There's already limited places to shop here in Yuma you think they'd try harder for business to make a sale.
military families beware. I bought a 2300 dollar mattress 6 years ago, last year it started dipping in the middle. So, last year I called the corporate number for Ashley, they tell me to call this store, they tell me to call the warrenty people, they tell me. " we only cover rips and tears" I purchased a 10 year protective plan too. So I started this again last week, after coming across all of my paperwork again. Called corporate Ashley to try and explain again whats happening and I need them to help, since no one is and im getting the run around. Corp Ashley tells me that the yuma store is franchised so I have to deal with the store and there is nothing they can do. So, again I call the store. after they "discussed" it. the managers tell me, they decided they're only going to give me a whole $90 back for the 10 year warranty price since bc I moved thats all they're going to do I offered to take it to the ashley store near me in nc for their inspection of the mattress and box spring, they refused. I won't buy another product from Ashely since they dont stand by their on product. And ill be sure to let everyone I know the warrenty is garbage for military families who obviously have to move! Shame on you.
They were supposed to deliver between 2-6 pm never called to tell us what status was. We had to keep calling them, told us we are on the way it would be 20 minutes or so. This was at 7 pm. They finally got there after 3-4!calls made by us. I thought delivery was free. We will never recommend them.
Terrible customer service! Went into this place with three gift cards(from Ashley’s) and they said that they weren’t valid. Not to mention that the lady who was trying to assist us was extremely unprofessional. I’ve been a long time owner of Ashley’s furniture for over 20 years and I’ve never experienced customer service of this kind...Maybe they should go to Mira Mar SD, to take some customer service lessons!!!
I don’t usually leave bad reviews but this has happened a few too many times. I’ve purchased from Ashley’s in the past and spent a few thousand dollars. I don’t know if there’s been a management change since then but customer service and getting product in when they say it will come even, or even sending the right product has really gone down hill. I purchased a bed set and they sent the wrong piece 3 times in a row. Was originally told not to use the piece as of it were damaged in any way we were responsible (we have a 1 year old). So my wife and I slept on the mattress which was on the floor. After a couple months they finally said we could use the piece after we complained. Eventually we got the right furniture and they gave us a credit. Fast forward we were looking for a tv stand and found one. Purchased it and was told Itl be 3-4 weeks. Almost two months later and no communication from them we get a text saying it’s ready for delivery. They ask me when a good time for me is and imagine this. They don’t have availability until next week. I’ll just go pick up the piece myself. Save yourself a long wait and a headache and go check out another furniture store. Avoid Houston and Ashley’s as they are the same.
I had an incredible experience with the Sales Manager Joseph. He helped us to build our perfect kitchen set with giving us amazing deals and even was great with my kids.
Order a bed which took 5 wks to arrive after they stated that it would take 2-4 wks. When it arrived the rails were missing. I called the store who stated that they would contact me once they had a eta- they never called. After I called them they stated that it will take another 2-4wks. I can potentially wait 9 wks for a simple order. Very bad customer service. I will not buy from them again.
Good
Store is ok. Salesman was friendly and knew where everything was. However, had to wait weeks for furniture to be delivered.
Super mal servicio solo les importa la venta aprovechandose del cliente de verdad no lo recomiendo!!!!! Cuidado
This is my review. Go somewhere else. Not trust worthy business people at least in Yuma AZ. I bought from this store a dinning set and a master room set. These was about 10 years ago. The master room set was sold to me and charged as a California King.One will never doubt a seller in such a petty detail. Today I am buying from someone else something else for my California King bed sold by Ashley furniture 10 years ago. We ordered all the accessories for a "Cal-King". When was being delivered to us, the new seller clarifies to me as is looking at my bed that what I have was NOT Cal-king but at normal King Bed. The issue here is NOT the furniture as I have been OK for 10 years with my bed, the issue is the PETTY lie and the deception. Deceiving a customer is bad practice because the customer come here to these websites after 10 years and let know every potential future customer that Ashley Furniture business practices are shady and they will deceive you and lie to you and abuse your ignorance . I will clarify that not all humans have the knowledge of every little thing they will acquire in their lives. If you go to a Doctor and that doctor says you have an ear infection, you will believe it. We rely on the honesty of others. I also bought a dinning set from them. Few months later I see they are giving 50% off in all their furniture. I got happy as I felt that with a 50% off I could buy 2 more chairs for the dinning set I had bought from them. What a surprise to see that they had increased the prices in all by 50%, and then placed a sign of 50% off. The chairs at 50% off cost same as when I bought them 3 months before.... I realized then They were not trust worthy and never again made business with them....
This is my review. Go somewhere else. Not trust worthy business people at least in Yuma AZ. I bought from this store a dinning set and a master room set. These was about 10 years ago. The master room set was sold to me and charged as a California King.One will never doubt a seller in such a petty detail. Today I am buying from someone else something else for my California King bed sold by Ashley furniture 10 years ago. We ordered all the accessories for a &"Cal-King&". When was being delivered to us, the new seller clarifies to me as is looking at my bed that what I have was NOT Cal-king but at normal King Bed. The issue here is NOT the furniture as I have been OK for 10 years with my bed, the issue is the PETTY lie and the deception. Deceiving a customer is bad practice because the customer come here to these websites after 10 years and let know every potential future customer that Ashley Furniture business practices are shady and they will deceive you and lie to you and abuse your ignorance . I will clarify that not all humans have the knowledge of every little thing they will acquire in their lives. If you go to a Doctor and that doctor says you have an ear infection, you will believe it. We rely on the honesty of others. I also bought a dinning set from them. Few months later I see they are giving 50% off in all their furniture. I got happy as I felt that with a 50% off I could buy 2 more chairs for the dinning set I had bought from them. What a surprise to see that they had increased the prices in all by 50%, and then placed a sign of 50% off. The chairs at 50% off cost same as when I bought them 3 months before.... I realized then They were not trust worthy and never again made business with them....
(Translated by Google) People with a heart of gold and willing to attend to the needy God bless you (Original) Gente con un corazón de oro y dispuesta alludar al nesesitado dios les bendiga
Thanks so much to Ashley
(Translated by Google) Very expensive! (Original) Muy caro!
Very helpful staff
Worst customer service I have had at a furniture store. Their manager is very unprofessional and promised to call me back with a resolution and must have lost my number.
Was the best experience I’ve had buying furniture.
The service was excellent & the lady that waited on us was very helpful. In fact she was great. She must have been because she sold us 2 recliners. Lol!! Anyway, we'll shop there again.
Daniel was quick to help. But not what we were looking for.
Very unfriendly
I just came got my furniture delivered and I am sooooo happy. Thank you Isreal for making my purchase a fun process! I will be back for my dining set. I highly recommend him and ashleys!!
Service is excellent but don't buy anything there if you want it soon!!! Seriously, I buy furniture's the first week of July and here we are in middle of September still waiting......ridiculous. the rest of my Ashley furniture I ordered in line and to only 4 days!!
Moving to yuma and purchased livingroom set and bed frame. We picked it up after we arrived a few weeks later, they replaced the carpet in our rental so everything was placed in our garage for 4 days until we could bring them in and unwrap/box. The bed frame screws didnt line up and 1 had a crack by it. We called and they told us to being it in they had another, so we did and that one is ok, however you can see glue where some pieces were put together. (Just decided to get a paint pen) however our chair we bought had an imperfection on the arm, we called and they said they would send a tech out?? They come take pics and say we will get a call....um ok, cant we just return it or order a new to replace, because the other 2 couch and loveseat were fine. No they ordered something and are supposed to fix it? Idk if they are replacing fabrics or replacing the arm or what. So now it sits in its box and plastic in the middle of the floor. I will absulety never order from Ashley again, if I had the chance I would return it all now and go else where!! Fast forward to over a month later and after calling them constantly they picked it up (late!) Which she said would be ready last friday or Saturday, Monday comes, and I call, and she told me to call the "sister company" Houston Yumas Furniture to which the girl kept questioning who told me to call them, she however called back and said it wouldn't be til thursday. Then my husband gets a call yesterday saying they would bring it today between 10 and 1....1:32 they finally show up. The fabric is wrinkled from whatever they did, it looks like crap! And as I moved it to where it should go I see another place on the back part....this is ridiculous!!
Great selection of furniture at a reasonable price! Amazing customer service to top it off.
Awesome customer service!
Israel is simply the best. He knows every item and opinion Ashley sells. He's a walking Google of Ashley furniture. More over, he has a keen eye for design and can assemble random pieces into an ensemble that works better than the pre-packaged sets. The owners are a great couple and will bend over backward to make sure that you are well taken care of. That being said, the execution of the order is what needs great improvement. Your order will be late. Its not even a matter of chance, your order will be late. If I could rate the store separately from Ashley warehouses I'd give the store 6 stars, but I can't, and Ashley corporate is just wholly incapable of delivering to the stores on-time.
Great place with accommodating sales people
Good prices, great service. Definitely would come back.
Joseph was very helpful and friendly. The selection of furniture is great and I will definitely be returning to purchase more pieces.
Best buying experience, Sales rep Josephus S. Was very pleasant, knowledgeable and respectful of our wishes. Was able to find the chairs we were looking for and they were delivered the same day. Will recommend Ashley to all my friends.
Wonderful staff and nice store. Clean, well organized, and lots of selection!
Ok
Joseph S. is honestly the best sellers person I have ever had an encounter with. He was a very patient person with me and my boyfriend. He was very honest with us when it came down to the different types of furnitures we were interested. He was NOT pushy at all and he let us take our time. We even brought down our family to see the new furniture we were considering and he was more than welcoming to all of us. When we told him it wanted to take the night to think about it he was understanding and not annoyed that we took up his time like a lot of other places would. Yes we did go to other places to look and NO none of then came to use to see what we needed or if there’s anything in particular we had in mind. As a matter of fact they sat at their desk, slightly turned and said “Are you buying anything”. I don’t think we even spend more then 5 minutes In those stores before we turned back around and walked out. Joseph gave us the best customer service we have ever experienced. Starting to build for your future is exciting and being first time furniture buyers is a tough position. These are the pieces that will be in your house forever. Joseph was more than happy, considerate, patient and understanding of where we were coming from. You can say that based on our first experience with Ashley furniture and Joseph we’ll be back to buy more furniture with them in the future.
Probably the one the best experiences I’ve had with customer service at any store. Me and my wife are look around at different place and would get “are you buying anything” or they would yell from across the building if we need help. Until we walk-in too Ashley, we got greeted right away by Joseph S, we were kinda already annoyed because we were given bad customer service at another places so we kindly said we just looking. As 10 minutes goes by we stared finding things we liked and had question, before anything Joseph was right there again asking if we were still okay and just looking. One of the best decisions I’ve made was going to Ashley. Joseph Walked us thru everything we had question on and even question I wouldn’t even think to ask. He covered all the bases. He’s the only person I’ve bought stuff from who just didn’t sell me hopes and dream, he gave me pros and cons about furniture things too look for and thing to look out for. So we finally found one we liked and before anything we stared to do paperwork. We got a really good quote, but me and my wife are big into family so we wanted everyone to come out and see it and get there Opinions. Joseph after spending 1 hour with us was 100 percent on board with that. So we came back with all the family eager to see what we were thinking about buying, and my family a big load group so when Joseph took it upon himself to shake everyone hand and introduce him self was amazing. He walked thru all the step with my family gave them everything and more I could ask for. He just didn’t treat me and my family like we were just another sale for him but someone who cares about treating other as he would liked to be treated. So we are now waiting on our 6 piece set and can not wait to see it in our house. So if you take anything from this go to Ashley and ask for Joseph S he will 100 percent give you the best deals he can and treat you with the highest priority.
Ok place for furniture
Great place to buy furniture
Yikes. I’ve purchased quite a bit from this location. My living room set, dining table, chairs and bed frame. Cash buyer. Delivery takes longer than expected, most of it if not almost all had damage or some sort or issue. Out of boredom and limited options I wandered in again today to look for something specific for a space. My experience this time was awkward and uncomfortable. We were followed around the store and not able to explore without a salesman breathing down our necks. Customer service was lacking. This was by far a different experience than what I have dealt with in the past here. I will not be back.
I love the furniture
Outstanding Experience. Thanks Rhett, Israel and Davian. Definitely will be back!
joseph, me dio mui exelente servicio el dia de hoi, estoi mui contenta y agradesida xtoda su ayuda, mui buena persona, super recomendado
Excellent service. Friendly people!
Very professional! Davian and Israel were very helpful!
Big Store but much more expensive than others
Awesome!
Bought a memory foam mattress here after moving to town, had really good service and got it delivered on the same day. They are very kind and helpful here and you can tell they care about you. The mattress is really great and I&'ve been sleeping very well. Thank you guys!
Alot of their sales are just gimmicks. Shop smart.
Kind of pricey
A wonderful experience. Will come back again.
Great service the sales people are kind and have helped with everything including returning items back to the store. The interior decorator was very helpful in my shopping process.
I shopped the Ashley Store location twice in Yuma, Az-Both times I felt my Sales Professional; Mr. Israel Flores went beyond my expectations to make sure I left content-He did not pressure me, double talk me or otherwise; which can sometime be a turn off-On each visit, Mr. Flores walked the entire store with me several times making sure each and every question/doubt I presented to him was answered/addressed-We color coordinated, tried out mattresses and the works-He was professional and well-versed on any/everything I presented and if by chance I inquired about something he did not have an exact answer for; he went and got it-I do plan to visit Mr. Israel Flores again 1st the next time I am in the market for home furnishings and I know you or anyone could also benefit from his service-In closing, let me not conclude my comment without giving an Honorable Mention to: Ms. Christina (Assistant), John (Front Desk), Joseph, All of the Stock Personnel who were definitely on their jobs, Other Sales Personnel who were just plain courteous and pleasant and the store Manager; Ms. Nicki-Respectfully submitted by-Nicki R. III
Their service was friendly and prompt. Rhett made finding a new bed easy and affordable. Would recommend coming here for new furniture.
Went there to look for a couch and the person helping us took us to the back to look and when we showed him something online he said it's probably up front give him a min and he'll meet us up there. Dude never showed. He disappeared on us.
Davian Morales went above and beyond to help me get just the mattress I wantes and needed. He was a great help and his customer service was remarkable
At time of purchase they promised that my entire bedroom set and mattress would be delivered within a week 1/2. After two weeks, my beedroom set was delivered but No matress. An entire month passed, I called them several times, and they always said, next week and next week. Well, it never showed.. what made matters worse is the fact that they never bothered to call me and explain. After waiting the whole month, I called to cancel my mattress only to be ignored by their sales rep... so i walked in to the matress warehouse on 24th. Great service, much smaller but they are guaranteed to get you what you need. And their prices are much, much better. This is my story, but i hope that these big franchise stores change their way of dealing with their customers.
If you’re not a fan of hovering workers, ask for Joseph! He’s awesome, DOESNT HOVER, and is straight with you. Great beard too! Always check the back of the price tag for the ACTUAL prices, and check the prices online in case you get a better deal there.
Joseph great guy very attentive and honest. Wide selection of inventory and well built furniture.
Nice honest help
Rhett the manager was very welcoming and Israel was very friendly, knowledgeable and helpful in helping me choose my items. I will go back when I’m ready for other items.
Overpriced garbage. Bought a sectional ( one of their top saling) and a year later its falling apart and we have had pieces fixed already 2 weeks after buying. Had pet damage which we paid extra to get turns out their pet damage policy doesn't cover anything. Bought a table set few months later its also falling apart. Will be taking them to small claims court!! Have told several of our military friends not to buy from here and they have been spreading the word!
Thanks Rhett, Had a wonderful experience shopping. He was very helpful and gave us space to look on our own. Then when we knew what we wanted Rhett help us with the paperwork. We were in and out fast and happy.
Davian went above and beyond to help us get a great deal on our dining set. We couldn’t be any happier! We highly recommend Ashley’s!!
Great customer service
Great experience shopping at Ashley Furniture. We weren’t pressured by Caily our saleswoman just given good options to make our living room look great. Thanks. We will be back
Comfy furniture🤗 Caily is great
Caily was a huge help! She helped us get 2 amazing couches with a just as amazing warranty. Don’t go anywhere else in town to get furniture, you will regret it! Thank you for everything.
Caily is fun and professional.
Caily was an excellent help, super accommodating. Would love the work with her again!
Caily helped me find the furniture of my dreams! Super satisfied with my purchase and will definitely be back in the future.
They want you to buy locally but they are not willing to work with you on delivery charge or price of furniture. Found the exact Ashley Sofa online and it was 400+ lower with free delivery then Ashley Store sale price. Showed them the online deal and they were not willing to bend on anything. On our way out the door they said again buy locally. REALLY....
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0% interest for 60 Months^° – In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card at participating locations. 60 equal monthly payments required. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in monthly payments.
^°Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchases with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next whole dollar. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
$1 to Start‡^
‡^“$1 to start” is available for applications online and in select stores, does not include taxes and refers to the rental period from agreement start date to first scheduled renewal payment. On your first renewal date, lease payment amounts, taxes, and fees will apply. Lease renewal payment amount, period to ownership, and total cost vary by item selected. This is not a promotion for a specific transaction or item. Please see lease for payment amounts and rental terms. Offer will not reduce the number of payments, total amount necessary to acquire ownership, or purchase option amount. Customers in California will pay a $0 initial rent payment and a $1 processing fee to start.
Shop without using credit 5
5 Acima offers lease-to-own transactions. “Shop Without Using Credit” means this is not a loan, credit, or financing. Acima obtains information from consumer reporting agencies during a lease application. We consider multiple data points and regularly approve customers with less than perfect credit history. Acima Cash Price may include a markup over invoice price. Acquiring ownership by leasing costs more than the retailer’s cash price. Not available in MN, NJ, WI, or WY. Not all applicants are approved
