Ashley Store | Yuma, AZ 85364

Albert was a great help in helping me and my husband get a great price on an amazing bedroom set. Unlike other salesman’s I’ve experienced at other furniture stores, he wasn’t pushy just trying to make a sale. He simply gave us options for what we wanted which was greatly appreciated and gave us time to discuss it. Great experience!

Albert, the Yuma store manager, was extremely helpful, answered all questions my wife and I had, gave us plenty of time to discuss alone without feeling pressured. We got lucky and walked in on a one day sale and are very happy with the purchase of our new bedroom set!

J.R. Souza was great to work with and provided us with the best value. Well done!

JR great sales man, best sales man

JR was awesome, excellent service

(Translated by Google) Rocío served us with excellent attention (Original) Nos atendió Rocío exelente atención

Carlos was very helpful!!! Great store experience.

Jackie Salazar went above and beyond helping us make an informed choice on the right furniture for our home. I was surprised that Jackie was willing to stay after hours to help us until the end. We very happy with the excellent customer service Jackie provided and very happy with our purchase.

JR was awesome

Albert is a great face for Ashley Furniture and a delight to be assisted by.

(Translated by Google) Carlos and Brenda excellent service during the purchasing process. They helped me find the best with excellent price and quality. (Original) Carlos y Brenda excelente servicio durante el proceso de compra. Me ayudaron a encontrar lo mejor con excelente precio y calidad.

Jacky was very helpful and polite.

Bought two recliners at a good price. Jackie Salazar was fabulous and very helpful in getting the best deal for us.

Great customer service from Israel and Itzel!

Rocio made our purchase a very pleasant experience. She helped us from the beginning to the end and helped us decide with our purchase and will definitely be coming back.

Israel assisted us with our purchase and was very knowledgeable and pleasant. '

Rosio was extremely helpful ! Informed us of pricematch and really attentive !

(Translated by Google) All the information I requested was delivered to me in a very precise and professional manner. Thank you Rocío Andrade for all your help. (Original) Toda la información que pedí me la entregaron de manera muy precisa y profesional. Gracias Rocío Andrade por toda tu ayuda.

We went in looking for a couch, left with a couch, dining table and bedroom set! Jackie helped us out and worked her magic with numbers, advice, and a good experience. She is extremely personable and an amazing salesperson. She’s honest and knows exactly how to accommodate your needs and help you find what’s best for you! If you go, definitely ask for Jackie she’s the best! Any future furniture needs we will for sure be going back to her!

(Translated by Google) Jackie Salazar has excellent customer service (Original) Jackie Salazar tiene un excelente servicio al cliente

(Translated by Google) Thanks to Rocío for her kind attention and help with choosing my sleeper sofa! (Original) Gracias a Roció por su amable atención y ayuda con la elección de mi sofá sleeper !

(Translated by Google) Thank you Rocio Andrade, excellent service!! (Original) Gracias Rocio Andrade excelente atención!!

Wonderful! Customer service! Very happy! Thank! You! Rocio,

Great selection, prices, promotions and awesome service. Ask for Rocio! She’s awesome!

I would like to say thank you to Rocio and Edgar for being patient and kind with my mom and me in helping us choose a couch set and unexpectedly a mattress. They were very detailed and did not make us feel rushed at all and we went in circles for a long time in that store it is huge! But great selection. At the end of the day Rocio helped us get an awesome deal that was very unexpected and also a low payment, Thank you guys!

(Translated by Google) Very good service, everything very well explained in my experience, I highly recommend Jackie Salazar for any questions or concerns👌🏻 (Original) Muy buen servicio todo muy bien explicado en mi experiencia recomiendo mucho a Jackie Salazar para cualquier pregunta o duda👌🏻

Thank you Israel for the excellent service!

Israel was very helpful and I would come back for any future purchases.

I absolutely love the customer service!

Staff was very friendly and knowledgeable. Allowed me the space to explore while also staying within close distance to answer any questions that arose. Great atmosphere and shopping experience. Would definitely come here again for future furniture needs. Thanks again to Carlos and the other staff members that assisted us.

Super professional store, highly pleased, highly recommended, ask for Irasel.

Albert and Caroline were so helpful. We recently moved to Yuma and in need of living and dining room furniture. Albert helped us make the perfect selection for our home and Caroline did an amazing job in helping us with colors and design. Thank you both!!

Jackie Salazar helped us out today she has wonderful customer service!

Carlos was very helpful on finding a new mattress for my family at an affordable price!! Thank you Ashley Homestore

(Translated by Google) Excellent attention from the staff. I recommend asking for Rocío Andrade, very kind. (Original) Excelente atención , por parte del personal. Recomiendo preguntar por Rocío Andrade,muy amable.

Excellent, friendly review.

My experience with Rocio Andrade was outstanding and I can’t wait for my next purchase. Rocio provided amazing customer service. Love her attitude. Definitely coming back to her

Jackie Salazar did an amazing job in helping us choose the best quality furniture that met our style and budget. We are super excited to see how our new furniture will look in our new home. Highly recommend!

Israel flores was very helpful and friendly. He made our shopping experience wonderful. I Highly recommend him for your next purchase.

First time going to Ashley's furniture and I had a great experience. Rocio was very helpful.

(Translated by Google) Ashley Store, the best furniture I have ever bought, I bought a great bed with my star salesperson Rocio Andrade (Original) Ashley Store, los mejores muebles que he comprado compre una cama buenísima con mi vendedora estrella Rocio Andrade

I was in search of a new couch for my living room and I got surprised with the attention and knowledge of Rocio and the quality of the products she recommended me. Overall the store and Rocio deserve 5 stars.

(Translated by Google) I received excellent service, very pleasant and professional, I loved the good treatment at Ashley Yuma, Rocio Andrade is charming! (Original) Recibí excelente servicio muy agradable y profesional , me encantó el buen tratado en Ashley Yuma, Rocio Andrade es encantadora !

(Translated by Google) Excellent service with Rocio!! (Original) Excelente servicio con Rocio!!

I enjoyed working with Albert today at Ashley! Awesome customer service!

Carlos thanks for your help , great costumer service. you are the best.

(Translated by Google) Jackie very friendly and excellent service. (Original) Jackie muy amable y excelente servicio.

(Translated by Google) Jackie excellent care and service (Original) Jackie excelente atención y servicio

Had an incredible experience while shopping thanks to Albert, great customer service ! Definitely recommend

The customer service was excellent, and the pricing was very reasonable. Albert Gutierrez provided significant assistance, making it extremely easy to select high-quality beads at a great price.

It was a great experience, the lovely Rocio was very pleasant and professional and made my buying experience enjoyable.

Went here to get my first couch for my apartment and had issues with qualifying for a payment plan but Rocio and Brenda were extremely patient and helpful in finding a website that I would qualify for. I'm now renting to own my very first couch and I am very happy with my visit to Ashley's Furniture store. I'll gladly go back there when I want to get more Furniture for my home.

Rocio and Brenda were both extremely helpful in getting me a payment plan for a new couch. Very nice and looked for different ways for me to qualify even though we came in about an hour before close. Really loved their service.

Great quality furniture. Attentive associates.

(Translated by Google) Excellent service and customer service 100% recommended, ask for Jackie Salazar 👌👌👌👌👌 (Original) Excelente servicio y atención al cliente 100% recomendable, pregunten por Jackie Salazar 👌👌👌👌👌

Rocio Andrade I appreciate your outstanding service, found what I was looking for, good price and fast delivery. Definitely I'm coming back to Ashley yuma az Thanks

(Translated by Google) Very happy with the Service from Albert Gutiérrez. He took his time and helped us find the best Foundation for our mattress. 100% recommended. (Original) Muy contenta con el Servicio de parte Albert Gutiérrez. Tomo su tiempo y nos ayudó encontrar la mejor Base para nuestro colchón. 100% recomendado.

Albert was great. He helped us find the perfect adjustable base. I will definitely be coming back.

(Translated by Google) I had the opportunity to visit the store and everything was very beautiful!!! Very attractive and accessible promotions!!! Above all, excellent attention from Rocio!!! 👍 (Original) Tuve la oportunidad de visitar la tienda y todo muy hermoso!!! Promociones muy atractivas y Accesibles !!! sobre todo Excelente atención de parte de Rocio!!! 👍

(Translated by Google) I made a last minute purchase, the attention of Mrs. Roció Andrade was kind and showed me just what I was looking for, excellent service and attention (Original) Realice una compra de último momento la atención de la señora Roció Andrade fue amable y me mostró justo lo que buscaba excelente servicio y atención

Amazing service from Carlos and Rocio.

(Translated by Google) Carlos and Rocio excellent service, very happy with our purchase and with the service they gave us, thank you for the attention and help with our purchase. (Original) Carlos y Rocio excelente servicio muy feliz con nuestra compra y con el servicio que nos dieron gracias por la atención y la ayuda a nuestra compra.

Albert was amazing, he helped us furnish our new house. It was an easy and smooth process. I will definitely be back.

Carlos has exceptional customer service. Empowered us with knowledge of trending style designs. He made our home shopping experience great. Definitely recommend Carlos for your next home buying goods.

Israel was very knowledgeable and helpful

Israel was great

Israel was very helpful and super friendly

Great customer service. My mom found what she was looking for and got a good deal. Carlos was very helpful and personable. We would gladly buy furniture from this location again.

Carlos was amazing he was very knowledgeable and gave us the best information and support in finding our mattress, we have been working with him for over 8 years and is such a great help thank you once again Carlos.

Worst experience and bad customer service went to buy a specific bed frame that was discontinued that they had in stock but they wanted to sell the whole set i didnt buy cause i just needed the frame. I called the next day to hear that they sold the bed but still had the set but the no frame. I was surprised to hear that cause i looking forward to that bed frame i guess they have preference in customer wont treat everyone the same.

Great service. Carlos is very professional and knowledgeable. Best experience 😊

Great service!!

Edgar was quite knowledgeable has the salesperson we bought a bed

Carlos is down to earth the best person to work with he sold almost my whole house so far we will keep doing business with him hands down the best salesman in town thank you Carlos for your help

Carlos was a tremendous help, answered all of our questions patiently & helped us with everything and find what we were looking for

Carlos helped us very well.

Great service Rocio! Thank you

Carlos was amazing he helped us during the whole process. We couldn’t have chosen a better place to shop with such knowledgeable staff. We found the perfect furniture. We will definitely be back again for more furniture. Thank you from David Payne

(Translated by Google) Jackie was the person who treated me very kindly and attentively 👍 (Original) Jackie fue la persona que me atendió muy amable con atención 👍

Carlos and Brenda are excellent

Had to hop on here immediately to express my gratification for Albert here at Ashley’s in Yuma! As soon as I walked through the door, he greeted me and knew exactly what I needed for my pain. I felt like I was able to sort and filter my request for a mattress and he checked all the boxes for me at an UNBEATABLE price. Thank you Albert, your hard work and genuine care for customers does not go unnoticed!

(Translated by Google) I want to congratulate Mr. Israel, for an excellent job, he made me come back and buy and I am your customer again. Thanks a lot (Original) Quiero felicitar al señor Israel, por un excelente trabajo, me hizo regresar y comprar y de nuevo soy cliente de ustedes. Muchísimas gracias

Brenda and Edgar went above and beyond to help me and made sure I got best deal. Very thankful for their assistance 🙏 ❤️

Edgar and Brenda are so amazing. Very helpful. Definitely recommend Ashley store.

Very attentive staff, helpful his name is Carlos

(Translated by Google) Very happy for the attention of Israel, who was very kind and patient with us. (Original) Muy feliz por la atención de Israel, quien fue muy amable y paciente con nosotras.

Really welcoming, and helped out a lot with questions and made adjustments to help with my likings thank you Rocio!

Great helpful experience from Carlos who was very patient with me and my wife find the right couch and go through various financial plans for the set we bought. I really appreciate the designer tips and advice to really bring out the best of what we bought when we bring it home!

Carlos was super nice and gave us great customer service!! Great inventory of furnishings. Highly recommend!!

Carlos is the best. Helped me buy my dream sofas. Thank you Carlos so much and Ashley Furniture.

Rocio is THE sales woman 👍🏼 excellent job. She help me with everything. And made my credit process so easy

(Translated by Google) My purchase with Carlos was satisfactory, I had to return to the store to make an exchange and my experience was exceptional with the support of Jackie, Rocio, and the manager Albert. (Original) Mi compra con Carlos fue satisfactoria, tuve que regresa a la tienda a hacer un cambio y mi experiencia excepcional con el apoyo de Jackie, Rocio, y el manejador Albert.

Rocio is an excellent sales person. Kind and understandable.

(Translated by Google) Carlos's service was excellent, very friendly (Original) El servicio de Carlos excelente, muy amable

Carlos was of excellent help and super cordial. He helped us with everything we needed for our new home.

(Translated by Google) Very good service and courtesy of the saleswoman Yackie, many like them, it would be good for the store, thank you (Original) Muy buen servicio y cortesía de la vendedora yackie muchas como ellas seria bueno para la tienda gracias

Im so glad to walk in with a person who helped me So much in choosing what I was looking for .. super nice and just taking his time to make sure I was happy with what I purchased!! Thank you

Came in today looking for a 6 drawer dresser. Since the moment I came in Ms Rocio greeted us at the door and was very helpful. She made sure our shopping experience was one to remember. Got the dresser I was looking for and will definitely be returning for future furniture needs 👍🏾

(Translated by Google) I want to thank Roció Andrade. It is a pleasure to have been able to count on such a dedicated and intelligent person as her, I feel lucky to have been able to count on her valuable help. He took the time to show us the living rooms and dining rooms we needed so we could accurately decide our purchase. (Original) Quiero agradecer a Roció Andrade . Es un placer haber podido contar con una persona tan entregada e inteligente cómo ella , me siento afortunada de haber podido contar con su valiosa ayuda . Se tomó el tiempo para mostrarnos las salas y comedores que necesitamos y asi poder decidir con exactitud nuestra compra

Rocio was a great help. Willing to measure and move furniture around to satisfy my wife’s choices

I was very happy with the shopping experience that Albert provided. I was in the market for two bedroom sets, a couch and a desk. He showed me multiple versions of each item I was searching for, and gave me great price breaks on several things. I did remove a few pieces, which he very kindly put in his records so I won't need to re-find them when I purchase at a later date. Absolutely great customer service.

(Translated by Google) Very good service and very kind Rocio Andrade, thank you. (Original) Muy buen servicio y muy amable Rocio Andrade gracias.

(Translated by Google) Make a purchase with Roció Andrade, very good service and treatment 👍 (Original) Realize una compra con Roció Andrade muy buen servicio y trato 👍

Amazing service and very friendly! Carlos was exceptional.

Went into Ashley Homestore to help my grandmother find some new recliner chairs and our salesman Edgar Olea was beyond helpful. He was nice, greeted us promptly, and was hands down one of the best salesmen that has helped us. Very good experience! Would definitely shop there again!

Albert listened to me then showed me exactly what I wanted Great Service

Albert was great help😁

(Translated by Google) Wonderful attention from Roció and her bosses, she showed us many options and got us a super discount on everything we were looking for, I highly recommend buying at Ashley Furniture :) (Original) Maravillosa atención de Roció y sus jefes, nos enseñó muchas opciones y nos consiguió un súper descuento en todo lo que andábamos buscando, recomiendo mucho comprar en Ashley Furniture :)

Albert was great in helping us look through the many options available and did an amazing job walking us through financing. The whole experience was very friendly without being overwhelming or overbearing. We'll definitely be coming back to Ashley's and having Albert help us with any future purchases. Ashley's was great for our furniture needs.

Albert was the best helping me choose my furniture

Albert is the most me that help us out, he is great at doing his job REALLY RECOMMEND HIM!

Albert did a great job showing us around and giving us good deals.

Jackie helped us with purchasing our first new bedroom set. She was very helpful and explained the benefits of purchasing protection for our furniture!

I recommend Jackie!

Carlos is the best excellent customer service. He was very knowledgeable and helpful

(Translated by Google) Thank you for the good attention that Rocio gave me, it helped me to have a good service, very kind, thank you Rocio (Original) Agradecer la buena atención que tubo Rocio me ayudó a tener una buena prestación muy amable gracias Rocio

Israel Flores was amazing helped us right when we walked in all the way to the end with the purchase of our dream couch.

Israel was wonderful and helped us find our dream couch, he was patient and very informative 10/10 would recommend

Rocio was very helpful and made sure we got a fair price and a great loveseat!

(Translated by Google) Jackie is a very attentive and friendly person. She helped me all the time with a smile and helped me with my questions. Thank you for helping me, I am very happy with my purchase. (Original) Jackie es una persona muy atenta y simpática.. me atendió todo el tiempo con una sonrisa y me ayuda a mis dudas .. gracias x ayudarme me voy muy contenta con mi compra ..

Thank you to the helpful staff at Ashley store. I appreciate your patience while I tried to decide which pieces would look best at my house. Thank you also for allowing our children to use your beds as trampolines while they waited for us pick out the perfect dinning room set.

Israel, Caroline and Albert were awesome! Helped me and my wife a lot, really showed care and compassion!

Albert, Israel, and Coraline were VERY HELPFUL. GREAT SERVICE!

Itzel was a great help at the store super helpful would go buy again for her great service.

Itzel was super help and informations help us out fast and efficiently.. would definitely come back !!!

(Translated by Google) Jackie treated us very well, she helped me choose the bedroom of my dreams, thanks Jacki (Original) Jackie nos atendio muy bien me ayudo a escoger la recámara de mis sueños gracias jacki

(Translated by Google) Jackie excellent service (Original) Jackie excelente servicio

I couldn’t be happier with my furniture my home look so beautiful,Thank you to Albert and staff was very helpful and kind to answer all my questions furniture is of good quality and reasonable prices.I highly recommend Ashley’s furniture store.

Albert is a great store manager, helped me a lot! Will be shopping here again!

Rocio was very attentive and patient. She helped me find everything I was looking for with a friendly smile.

Jacqueline Salazar was a pleasure to work with, she understood my wants and likes and was not pushy at all.

(Translated by Google) Excellent attention from Rocio (Original) Excelente atencion de rocio

Outstanding customer service, lovely staff!. 10/10 experience and super clean and organized!. Kudos to Israel and Itzel

Israel helped us find the perfect desks we needed

Ashley Furniture of Yuma had the one and only dining set that I wanted and as a bonus, it was on sale! Quick delivery made me very happy to say the least.

Best experience I’ve had ordering furniture… Itzel had expert advice and suggestions to assist us in selecting all the furnishings and rugs for son’s cross country relocation to a new military base. He made a stressful time so much easier with knowing our son will have his furniture delivered and setup as soon as he arrives in Yuma. Thank you Itzel!!!

Great deal.nice price. Jackie was great and got me a killer deal

(Translated by Google) Thank you very much Rocio for your services, we loved how you served us, you and Israel too, looking forward to making another purchase, thank you very nice way of both of you, very attentive. (Original) Muchas gracias Rocio por tus servicios , nos encantó como nos atendiste , tú i también Israel , con ganas de volver a hacer otra compra , gracias muy bonito modo el de ambos muy atentos .

Israel did a great job helping us today furnish our entire home. 🏡 He was patient and also drove to the other store and back without any hesitation. We are pleased with our experience and what they offer. Plus, can’t complain on the great deals!

Rocio was very kind, friendly and helpful. She show me the tempur-pedic mattresses and that exactly what I was looking for. It was a great customer service experience. Thank you Rocio!!

Albert was great ! Very helpful and gave us tips on what would look good!

(Translated by Google) Rocio our attention well (Original) Rocio nos attention bien

(Translated by Google) I loved the place and especially Rocio's attention was lovely!!! (Original) Me encantó el lugar y sobre todo la atención de rocio fue encantó!!!

Excellent service! Lots of furniture variety . Albert was very helpful and made our purchase easy. We will definitely come back to buy the rest of our home furniture.

You don’t want my review. Delivery delayed time and time again. Don’t sell what you don’t have UPDATE I received a call from the owner of Houston's and the complaint was handled in a positive manner

Update: After posting my review I rec'd a personal message and apology for my experience at the Yuma Ashley Store. Knowing that mgmt/owner took the time to not only reach out but investigate, shows their dedication to uphold the level of customer service for which they aspire. I now feel confident in returning to the store I have purchased from since moving to Yuma 2 yrs ago. Last week my mother in-law and I spent over $6,000 at Ashley in Prescott Valley experiencing exceptional customer service.... today I went into Ashley in Yuma looking for a dining suite and love seat, I walked around the store for 27 minutes and was not approached a single time. A gal was sitting behind the desk texting on her cell phone (never looking up on either occasion when I walked by her) as was the guy sitting on a chair behind a desk at the front......CLEARLY THE TRAINING AT THE YUMA STORE IS LACKING. As a customer service manager for 33 years, I was dumb founded, disappointed and left the store prepared to spend my money elsewhere!

Carlos was extremely polite and patient. Would definitely recommend him to anyone who needs furniture.

Great price and service on my Lazyboy

(Translated by Google) Carlos was a very kind person who helped us and got us the best price. (Original) Nos atendió Carlos una persona muy amable y nos consiguió el mejor precio

I found the couch I always wanted. Great salesperson. Quicker delivery than was expected. Great delivery crew. Thanks for everything.

Israel Flores was very attentive and helpful ❤️

Wonderful store and service from ISRAEL

(Translated by Google) I recently made a purchase and Jacky helped me with excellent attention and service 🥰 (Original) Recientemente hice una compra y me ayudo jacky excelente atención y servicio 🥰

Excelente service.

(Translated by Google) Thank you very much Israel and Daniel very kind attention and very good offers. (Original) Muchas Gracias Israel y Daniel muy amable atencion y muy buena ofertas.

The sales person was very polite and helpful and the delivery guys were careful and awesome people overall

Daniel is very professional and polite. Made us feel very comfortable and helped us find exactly what we were looking for. Highly recommend him!! Thank you!!

The service was incredible at this store. It’s so much bigger on the inside than it looks. I recommend talking with Israel Flores he was able to help me find exactly what I was looking for and made accommodations when what I wanted wasn’t available. 5/5 experience

An amazing store, Israel Flores was really kind, he has very good taste in furniture and decorations

Everyone was friendly and knowledgeable about everything! Sylvia was especially helpful and Rueben and helper were efficient and so nice!

Order was delayed so we asked if we could have the floor model. The Love seat arrived it had a worn spot on the left side as it was the floor model. I called and have requested they swap out when the new one arrives. Company responded quickly and the replacement is scheduled to arrive tomorrow.

Sylvia was very helpful! We’ll be back

Jason was great he showed us exactly what we wanted

Israel was very helpful in helping us find our perfect couch.

Great experience and fast service

Very professional, very fast. They did an amazing job.

They did a great job at delivering my sofa. I was very skeptical on them delivering my sofa to my front door due to the fact that where I live, it’s kind of hard to get to you, but I’m thankful I believe Eric he knew how to get to my apartment, he walked me through how to put the couch together And he delivered it in one piece and I love the couch. It’s completely comfortable and I will definitely be ordering from Ashley’s again. I also ordered dressers but I ordered those off-line either way. I love the dressers as well.

Very neat and organized. Friendly and helpful staff.

(Translated by Google) Not good communication (Original) Not good comunicación

The quality of the first selection was poor,not what you expect from Lazy Boy. The second selection took more than 3 months to deliver on the quality that you expect from lazy boy. Caroline and Albert were a joy to work with, thank God. Their kindness and professionalism gave us the temperament to be patient with the entire process. Overall, we will be happy with our purchase.

Israel was great and provided excellent customer service. Please ask for him. He was amazing.

(Translated by Google) Israel was very friendly and helped us with everything. Excellent client service. (Original) Israel fue muy amable y nos ayudó con todo. Excelente servicio al cliente.

Sylvia, was very helpful,as well as her boss! Willing to negotiate a payment plan that you can afford.

Salesperson was very accommodating but that should always be the case. Had to wait a month to get product but thats not Ashley's fault.

Israel was very helpful and very friendly on helping us on up chasing the items (living room set) we are so thankful to him and the store on helping us and really recommend him for people new customers to go to him.

Jason was very helpful in helping us find a mattress we liked aswell as a couch . Great guy.

Israel Flores was very nice, he approached us when no else did, very fast, welcoming and kind.

(Translated by Google) Very friendly Israel very good service super recommended (Original) Muy amable Israel muy buen servicio súper recomendado

The sales person is very welcoming and helpful. The person is Rhett Crochett. I will come back when I need the furniture.

Ashley Store had a good selection to choose from. The service was very good. We were able to make a decision quickly. Great experience!

Israel and Rhett were absolutely awesome! Helped us every step of the way and ensured the best purchase for my wife and I. Highly recommend getting furniture here.

My first time being there the person who helped me was really nice and helpfull

It was a pretty good experience. I was in looking for a new mattress and it was made easy by Carlos. He was nice and polite. He made conversation as we looked around making it a friendly environment. It's a place to recommend to others as many of the people are nice there and really help. 👍👍👍

Great customer service! Beautiful Showroom! Thank you so much for your help picking out my new couch.

Great service. Friendly and conscientious sales and delivery personnel.

Awesome store found what I was looking for thank you so much. Love my girls new bunk beds.

Thank you Rhett & Isreal for your Amazing Customer Service!! We appreciate your help guiding us through your store.We love the pieces of furniture we picked out and bought. Thank you, The Duff’s

Rhet I believe is how you spell his name! But he was an amazing help, and got us exactly what we wanted!

My living room and dining room set are beautiful

Fast delivery. Leo and Francisco were polite and helpful.

Very attentive sales personnel. Fast delivery.

Furniture was delivered in a timely fashion from friendly staff. They knew what they were doing and were efficient with paperwork.

Israel is the best salesman. 5 STAR SERVICE! Thank you much.

Israel was outstandig! He gave a very good deal in a living room set! 5 stars my friend!

Leo and Francisco delivered our living room set today. Very knowledgeable and professional. They were both extremely polite and answered all my questions. As always, Ashley Furniture has delivered.

Awesome, Edgar was a delight to work with!!!

We had a great experience! Both in store with Edgar on the floor and upon delivery with Alfredo and Leo. The delivery was spot on, on time; they were professional and worked quickly; answered my questions along the way and provided information about our purchase. Thank you, guys!

Israel was exceptionally helpful today at the Ashley Home store. I had a wonderful experience picking a piece for my home and at a great price! Definitely recommend this place, customer service was phenomenal

Jason was super helpful and not too pushy and didn’t breathe down our backs. We got to see the set ups without him pressuring us to buy. Very nice gentleman and very professional!

Buying experience very positive. Had the correct piece at a very reasonable price. Delivery process, not so much.

Silvia was wonderful! She was pleasant and kind and NOT pushy! We really appreciate her great customer service! We had some specific requests and she was able to accommodate our needs!

What can I say? Israel was amazing! He took the time to look through mattresses with us and explain the pros of each mattress we looked at. He also helped us purchase a bed frame we had been looking for that thankfully his store had. He was more than wonderful to work with and made our purchases a breeze. Anytime we need new furniture we will always come see Israel!

The two young men that delivered my new sofa went above and beyond. It was late, close to 6pm. I know they'd had a long day of furniture moving and yet they were still pleasant and respectful. Although I did not pay the extra 200$ delivery fee that allowed for them to do the unpacking, they did everything they could to simplify the process for me. Oh...and, I love my new sofa.

Carlos did an excellent job. Answered all our questions. Very friendly and an excellent salesman. The delivery crew were very helpful and courteous. A very friendly and pleasant shopping experience.

Great product, great delivery, great set up.

(Translated by Google) My experience was very good, I got a good discount and I got other items at an incredible price, and they quickly solved any problem, so I recommend them. (Original) Mi experiencia fue muy buena obtuve un buen descuento y conseguí otros artículos en un precio increíble además me solucionaron rápido cualquier inconveniente , si los recomiendo .

Very happy with my purchase. The store kept me updated on delivery dates and delivered sooner than expected 👍

My experience at Ashley Homestore was amazing. Our salesman Rhett helped get me just what I was looking for. I didn’t feel pressured into buying anything that day and I couldn’t pass up the great deal that was offered. Thank you Rhett for helping me get just what I wanted!

Everything was wonderful. Item came in on time and salesman and delivery people were very kind and did a wonderful job.

great customer service!! highly recommed!

(Translated by Google) Excellent (Original) Excelente

Great customer service!!

Great service!

Great customer service!! highly recommed!

Ashley in 4th ave yuma, was fantastic from the moment i walked in i was helped By a very knowledgeable employee i told him what i was looking for, he made my visit quick and easy, i felt like i really got a good deal on the products plus delivery, assembly guys and clean up was fantastic. I can’t find his name but salesperson number 722

(Translated by Google) Many thanks to Silvia for her attention. (Original) Muchas gracias a Silvia por sus atenciones

Israel is the best!!

My salesperson, Sylvia did a wonderful job of showing us different pieces of furniture. Our delivery was exactly when it was to be and the driver made sure that we understood how our electric recliner worked. Great service from the Ashley staff. Thank you

My experience with Ashley Store has been very good

Great job Israel!

(Translated by Google) Very good customer service. Thank you for your attention Israel flowers (Original) Muy buen servicio de atención al cliente. Gracias por tu atención Israel flores

All around very good including delivery

my first time in the store and it was a really good experience i found pretty much everything i was looking for ! and for really good prices

Rhett went above and beyond with his customer service. He was very helpful and gave us the great prices. We’re very happy with our experience at Ashley Furniture. Thanks Rhett

Been going out of business for a long time. Seems like trying to trick customers into something

(Translated by Google) I bought a mattress at a very good price Israel helped me thank you (Original) Compre un colchón a muy buen precio Isrrael me ayudó gracias

Had a great experience today at Ashley Furniture! Jason was very helpful, friendly and patient. His customer service skills are fantastic!! Thank you, Jason!! The interior designer helped us a lot also (don’t remember his name.)

Went to the Outlet Closing for new couch, they didn't have the size I needed but hard to find a solid, one piece 9ft by 3 foot couch lol. Jason, a representative, helped me alot tho. Ended up buying 2 couches that added up to about 10 ft. I am very satisfied with the discount cost in the end! Will be just perfect for my studio apartment 🙂

We love getting our furniture here .. best prices and great customer service..

Got a super cute coffee table set for a great price!

We entered the store to check out the closing sales. We managed to grab an incredible two set of coffee tables and couldn't be happier with the purchase.

My husband and I purchased a set of couches with the great assistance of Jason. Jason has amazing customer service skills, he had so much patience with us took his time never rushed us and worked with our budget. Thank you Jason we are extremely happy with our purchase thanks to your assistance.

Jason greeted us at the door, listened to our preferences and patiently without pressure showed us what products were available. The selections were varied and many to choose from. I would recommend shopping at Ashley. I am looking forward to the delivery of our purchase.

(Translated by Google) Excellent service. (Original) Excelente servicio.

Great customer service.

Went to buy my mother a bed and Rhet was great. Quick and informative on Temurpedic! Will return again due to a positive experience!

Pretty good discounts! And great assistance!

Behind the Ashley store the outlet is closing down. Rhett helped us get an amazing deal on a new sofa and mattress! Highly recommend!

The associates were really helpful and answered all my questions and concerns. Because of their great service I’m leaving with new furniture

Israel was great. Very helpful in Yuma!!

Israel was so helpful at the Yuma branch!

My husband and I were working with Charles and let me say if you need any furniture definitely go see him!! We had some issues with shipping and the product we ordered ended up being discontinued. However Charles called us almost immediately and helped us pick out the prefect replacement! I highly recommend him! He went out of his way to make us happy! Go see Charles!

We had a great experience here, the staff was very helpful and nice to work with. Definitely would recommend and would come back again!

They have good furniture

Excellent service with the sale rep and the customer service, explained all the price, and and provide quality work.

I’m a repeat customer and I dealt with Veronica the Manager and she was great.

Maggie was especially nice and very helpful

Good

Found the perfect bedroom set!

Came in wanting a recliner. Find 2 lazy boys marked down from 5200 to 2600. They negotiated all the way down to 2200 “closing sale price”. I looked them up online 800 apiece on Lazy boy website. What a joke. Raise prices way up and lower to create illusion of big sale. Price match? Get the most out of consumer and give it back if caught.

Our family was treated so nicely by Israel. Thank you for all your help!

I had a nice experience working with Israel. He helped me so much. The sale that is currently going on make the energy in the store very fun.

Great deals and costumer service!

Maggie was great! She helped us find our new couch. The

Good experience! Our Salesman and Manager were great!

Came by the store during a outlet closing sale. I found a table that I really liked. The table had a tag with 615$ crossed off. We ended up taking the table away for $300. Sounds like a great deal till I looked up the item on the website and see it was only $269. Kinda a shady move to upcharge like that during a sale just so people think they're getting a good deal. Here we are at a closing sale and we paid more than the normal price. Anyways , came back in to clear it up with a manager the next day. Absolutely no help . She didn't understand. The only person there that was truly helpful was JOSH. That's my experience . Check the website prices before making an offer during the sale.

Educated associates and quality pieces

Going out of business it says. Prices marked way up and crossed out to give the appearance of a big sale. 50% off sales that last five minutes.

Ask for Carlos! He was the best.

Great experience

Great service! I was helped out my Bruno lopez, great quality service and was very patient throughout the whole tike, would definitely recommend!!

Had an issue with a new reclining sofa we purchased from Ashley Furniture Homestore in Yuma. Issue was resolved quickly and professionally!!

My wife and I came here about 2 months months ago and loved the huge selection of furniture. Jackie helped us and showed us around and was very hospitable. Today we came back and Bruno helped us and provided the same great service we received last time. The staff is always super friendly here and you never pressured while you look around. Their furniture here is awesome quality and lasts a long time. We still have bed frame we purchased 5 years ago. We will definitely be back!

Jackie was awesome! Great service!

Great customer service , bruno very helpful and manager sylvia help with concerns

Bruno and your interior design team were very helpful in assisting with our furniture selections.

Jackie was amazing help in finding furniture for our brand new home!

Bruno was very helpful and took good care of us.

Helpful personnel, patient not pushy. Atmosphere was clean and cool.

Everything is very good they have excellent customer service I recommend them 100%

Israel was awesome. Great help and he was patient and explained all our options to us. Highly recommend.

Bruno was very knowledgeable and answered all our questions. Also, Israel gave us great design advise. Thank you all for the amazing customer service!

Bruno was very helpful. We had a good experience!

Nice customer service from Israel

Carlos Tirado was an amazing host!

(Translated by Google) Very much very good thanks for the help (Original) Muchísimo muy vien gracias por la ayuda

Excellent service by Bruno

Jackie Salazar provided excellent customer service. My experience was delightful.

Jackie Salazar great customer service. Thank you

Israel helped us a lot in our buying experience! I highly recommend this store

(Translated by Google) Super! (Original) Súper!

Thanks to Sylvia we were able to find everything we needed. Customer service was excellent!

We came in for a mattress and we were not sure based on some negative reviews but our experience was stellar! We were given great customer service and are happy customers! Isreal was our sales person and was knowledgeable and assisted us with our purchase. We would definitely shop here again.

Great customer service!

Very pleasant experience, everyone was so helpful & did not feel rushed or pushed to buy anything that day

My experience was excellent! The personal was very helpful. They basically help me furnish my whole house. I’m very thankful!

Israel was very patient, honored my warranty way past the contract time. I'm very happy with their customer service , and the selection of furniture they provide. Was very patient with my need to ask many questions.

Found a great couch at a great price. The staff was quick to help and was able to get me what I was looking for right away.

(Translated by Google) Excellent service from Edgar Olea (Original) Excelente servicio de edgar olea

Bruno was amazing to work with.

Great customer service and very subtle.

(Translated by Google) I liked the treatment they gave us apart from the person who attended us looking for the best prices (Original) Me gusto el trato que nos dieron aparte la persona que nos atendió busco los mejores precios

Great sales and great experience with Bruno who helped us find what we needed.

Great customer service. So excited for my new furniture. Thank you to Bruno and the team!

Nice store and manager, but way to pricey for what I wanted

(Translated by Google) Very excellent service and Israel Flores took great care of us, he helped us buy our dream bedroom! 🤩 Ashley Homestore 100% recommended with the best prices in the city, good, nice and cheap! 😉 (Original) Muy excelente servicio y nos atendió de maravilla Israel Flores, nos ayudó a comprar nuestra recámara de sueños!🤩 Ashley Homestore 100% recomendado con los mejores precios de la ciudad, bueno, bonito y barato! 😉

Best prices in town, and great customer service from Israel Flores!

I am a recent resident of Yuma, Arizona, and needed a bed. I went to Ashley Furniture on 4th Avenue in Yuma, and met Bruno Lopez, who helped me choose an adjustable bed base that I could afford. The staff at Ashley home went above and beyond to help me secure this purchase, and I am very grateful. Everyone, Bruno, Amber, Edgar, and the manager Sylvia were extremely knowledgeable and helpful. The products they carry are Amazing. I look forward to doing business with them in the near future. I recommend this location very highly. LoLa N. Yuma, Az

Awesome store

Carlos was very helpful and had a great attitude!

(Translated by Google) We had excellent attention from Israel (Original) Tuvimos una excelente atencion de parte de Israel

Exceptional customer service! Friendly, considerate and knowledgeable.

Excellent service and great help from Israel!

Excellent service from Jackie Salazar. Thank you

Super Amazing Customer Service by Jackie Salazar!

We purchased a sofa set and salesman was not totally honest as to how long it would take for us to receive it. After I complained the manager Israel called me and offered to make thing right. He offered me a store credit and explained how their customers are their priority. I feel he was honest and I appreciate him reaching out. Unfortunately not everyone now a days takes the time to make their customers happy!

Great customer service Israel helped us out everything we needed and very helpful

Israel was great. Service was excellent

Great service ! Israel Flores was very helpful and attentive with us finding the perfect living room furniture. Thank you !

Israel Flores provided excellent customer service and covered all details of the sale very clearly.

Excellent service and selection!

I was not in Ashley. I went to outlet, but inside I found this code. Later I found a connection to Ashley. It took me 20 minutes to find someone to help. And when I found them 1 was focus on the pc , and the another 2 we’re focus on their phones. They didn’t noticed my presence till I speak up. Later, I showed the lady the 3 tables that I’m interesting to and she took another 10 minutes to get them, because the prices where not in the items. To conclude, I don’t think I’ll be back to that place again, just for the time I spend was unexpected.

Wonderful. Israel Flores was the best! He was also the best salesman we met while shopping everywhere.

Excellent Shopping experience and beautiful store layout!!

We were very pleased with selection and service!

(Translated by Google) Excellent service and we found the mirrors we are looking for (Original) Excelente servicio y encontramos los mirrors que buscamos

Great service

My experience at Ashley Furniture was fantastic, Israel Flores was so helpful with our questions, I recommend Israel Flores for any assistance in your shopping. Thank you .

Prices are high, cheaper online

The service from Isreal was great. He was very knowledgeable about the recliners but not pushy. If we need anything in the future will buy from him! We are having 2 recliners delivered tomorrow.

My mother went to Buy a new dining table set and they delivered the one on showcase on the floor. Not only was it dirty on parts but the sales rep never informed her of this and even lied to her face as they allegedly said, "She was told it would be the set on showcase". They have replaced the dining table, but they still tried to deliver the showcase chair/bench. She was told they will be reaching out and we are uncertain of wether the chairs/bench will be replaced. We have been purchasing furniture their since we moved down to yuma in 2014, and we've even brought family members their before as we thought they offered good trustworthy business for everyone. I am making this review on behalf of my mom as she is not very tech savvy. I will update this review once they reach out.

Prices are high compared to other furniture stores!

Very friendly, knowledgeable and kind sales staff.

I was not in the market for furniture but more so some decor for my book signing table. I met Carlos at the door, told him I was browsing, and bought a small item. He never made me feel inferior to those that were making much larger purchases. I will return because of how he treated me. And have a hydration station in the parking lot on a day with over 100 degree temps is a great idea! The hot dog was good as were the chips and soda. Thank you!

We purchased new furniture at the Yuma AZ Ashley Store - we just got a new house - after traveling around the good Ol’ USA for 7 years in a Camper - We close Ashley because a relative owned a furniture store that sold Ashley - we were familiar with Ashley- We walked in on Sunday - Fathers Day - purchased furniture, mattress & bed frame - A nice gentleman named Israel was our guide to buying - wanted to go with sale items etc - Israel showed us many items , gave us info about the couch & recliner , fabrics vs leather - very useful information for us - help make decisions too We are very impressed with Israel’s knowledge , fashion & decor knowledge , color & woods info - We walked out later that afternoon, after spending nice quality time with Israel , we made our choices and love how it all looks in the new house - We love it all - Thank you Ashley Furniture and especially Israel

More than awesome customer service from Israel Flores at ashley furniture. Great welcoming!!! Thank you all!!

Israel was the one who helped us one of the best. EXCELLENT CUSTOMER SERVICE!!!

Hands down, the most incredible service ever!! Sylvia & Edgar the managers made us feel like family right when we walked in the doors. Their expertise helped us purchase furniture & mattresses in a friendly environment. Thanks to them going the extra mile, we will be life long customers! If you’re looking for any type of home furnishings I HIGHLY RECOMMEND you visit Ashley Furniture HomeStore in Yuma, AZ. before going anywhere else. You will NOT be disappointed with their exceptional service!

Me and my family went to window shop for a bed at aahley furniture. We had done business with them in the past Irma had helped us and provided us excellent service. Today we were helped by Israel he went above and beyond his professionalism and knowledge was superb. We ended up leaving with a purchase of a new bed and furniture thank you Israel we thank you for your outstanding service we recomend anyone needing furniture to Israel at ashley furniture yuma az.

Went looking for something specific, but they did not have it. The young man we talked to was friendly and professional. This was a very pleasant visit.

Edgar Olea helped me find an amazing couch! I was scrambling last minute to find a couch and he took the time to make sure I found something I was happy with! He was so helpful and the store itself is so kind to families. They gave my son a balloon, a capri sun, and a little bag of chips (after asking permission)!

(Translated by Google) Looking for mattresses 😍 (Original) Buscando colchones😍

Temper Pedic products are not cheap but there is no better comfort that I have experienced.

In December I Went to Ashleys Wanted to buy entire bedroom set spent over $7000. Wanted to support local business insted of buying it on the internet. Now I'm paying the price STill WAITING called store for updates they told me hopefully be here mid May. I UNDERSTAND THERE ARE CONSTRAINTS BUT DON'T SELL WHAT YOU CAN'T GET.

Great furniture and wonderful service. So happy with my shopping experience with them. Also great prices.

Went in to go look at furniture as we are from out of town. Odd white male worker followed us around the entire store (throughout the outlet store as well). I spoke to him upon entering and told him that we did not need any help. We had travelled in from out of town and wanted to browse this Ashley's as we are avid shoppers of the one in Tucson. Made us so uncomfortable we just left. Very strange feeling to be followed so blatantly.

Good selection of furniture

We purchased a bedroom set (really nice to be honest), coffee table, end tables and side table for the kitchen. This was in Jan… it is now August and we are still missing our coffee table. Everything else was delivered from the 10-14 week time frame. We had to constantly call and get updates and at one point they had our bedroom set but it was only missing one nightstand and they were holding it. We had moved here in Jan with nothing so ordered from Ashley here in Yuma. In July I called and said if my coffee table wasn’t in by July 27 we’re canceling. On July 27 we got a call that it had magically arrived in the Nick of time. Either way save your time and shop elsewhere or potentially wait 8months for furniture (that the store literally forgets they sold you)

I got a replacement for my sofa that came broken. The replacement came with no protective wrapping whatsoever. The legs were scratched from probably moving around in the delivery truck. When I called and asked why it was out of the wrapping they said I would get a call back. Update I got a new sofa from them this time it had protective wrapping and was assembled when it got to me. Overall move my 1 star to a 3 star review

Went in just to look and ended up buying a table. Daniel Romero helped us and did great.

I bought a couch in March first ask if they charge for delivery was told no then when got home was charged,now this is the end of May I still don't have my couch, the only way I hear anything if I call them ! if I knew it would of taken this long would have gone somewhere else

Large store. Lots of selection. Friendly helpful staff

Beautiful store, friendly and knowledgeable staff. They offer various types of financing including No Credit Check/No Credit Needed 90 days same as cash financing with Acima. Go see Richard and go home happy!!!

Great service and selections. Andrew was very helpful.

Thanks Israel , Silvia and Edgar best sales persona ..

We went for the Presidents’ Day sale to get a new couch for our new house. Our sales rep was J.R. and he was awesome! He was super knowledgeable with what we were looking for and gave us an amazing deal. We will definitely be going back to him for our future home furnishing purchases. Thx!

I love Yuma Houston’s furniture. The manager of the store JR Soza was very polite and efficient with our order. I will come back for future purchase and most definitely I will recommend Yuma Houston’s furniture to my friends and family. Thank you Mr. Soza for helping us.

Great customer service from JR and Daniel. JR went above and beyond to make sure we had what we needed.

Israel helped us out. He has a background in interior design and was extremely knowledgeable and very professional. We are very satisfied with the whole experience. Israel is so awesome that the store has a life size cardboard picture of him.

Jesus and the team were very helpful and friendly. The store is clean and there is a lot to choose from. I would recommend shopping here! It was a pleasant experience!

Great experience with super deals! Their prices awesome and we were able to purchase everything we needed off the floor.

Very helpful and friendly, good prices, huge store room.

I had promised my wife a full furniture makeover in the house and I decided to give Ashley furniture a chance. I walked in and was greeted by Mr. Joseph. Initially I though "oh just another salesman GO AWAY !!!!! But Joseph understood from the get go that I just wanted to look. He gave space to me and my wife and we looked. I knew that I was over my head when i saw that the store has never ending show rooms. Showroom after showroom and quite frankly I started getting over whelmed. I decided to bite the bullet and go look for Joseph. That right there was the best shopping decision I made for many reasons. Joseph heard me out. He asked questions I hadn't even ask and made my wife and I really think of what we wanted to accomplish. He knew his stuff and we eventually ended up buying 10k worth of furniture from Joseph. His dedication and professionalism is what made me pay that much money for the furniture. Now I tell all my family members to go see Joseph.

Daniel was very helpful and answered all my questions. Great customer service.

Beautiful store! Great prices! And amazing salespeople! Nobody jumping on your back. Just an overall AMAZING shopping experience!

Helpful, caring staff

If you are looking for new furniture, please make sure you ask for Albert Gutierrez at Ashley Home Store in Yuma. Albert was amazing he took the time to answer all my questions went out of his way to make sure I found exactly what I was looking for at a great prices with additional discounts. I am very pleased. Thank you Albert Gutierrez.

I had a great purchase experience with sales representative Albert Gutierrez, he was very helpful in finding what we really wanted and he always kept in touch with us to give us details about our delivery.

(Translated by Google) Excellent service! (Original) Excelente servicio!

Do not buy from this store. The incompetence level is outrageous. First my order was delivered with the wrong sofas, second they said I would only get a partial delivery for only a few of the items. Then they ordered the wrong sofas for the second time. The icing on the cake was that I wouldn’t get any of my furniture for over 3 months.

(Translated by Google) Excellent service friendliness and very beautiful furniture (Original) Excelente servicio amabilidad y muy hermosos muebles

Yesterday I went into the store to inquire about a living room and dining room set . I was greeted by Albert Gutierrez, I had no idea what I wanted or the measurements of the spaces I was trying to furnish . Albert showed me the many choices available, and asked me to contact him with the measurements. He also offered me the home consultant. As, I explained I have a very hectic schedule ,he assured me that he would work with whatever schedule he needed to, in order to help me create my spaces . He gave me his contact information with business and cell phone . Later in the evening I sent him the measurements . By 10 a.m he had the most perfect sofa sectional and dinning room set for me . He was able to set everything up so all I had to do was come in and sign . I literally was out the door in 10 minutes. He gave me a very competitive price ,even better then what I was able to find on the internet. I have many more things on my wish list. Albert truly went above beyond , and offered exceptional service ! I look forward to many more purchases with Albert @Ashleys furniture in Yuma. .thank you

Terrible customer service! Went into this place with three gift cards(from Ashley’s) and they said that they weren’t valid. Not to mention that the lady who was trying to assist us was extremely unprofessional. I’ve been a long time owner of Ashley’s furniture for over 20 years and I’ve never experienced customer service of this kind...Maybe they should go to Mira Mar SD, to take some customer service lessons!!!

BUYER BEWARE!!!! please read... everyone should know this...THIS STORE (and its partner in crime Houstons Furniture--they are the same store and same owner. Its just an easy way to defraud...many) DOES NOT HONOR MANUFACTURER WARRANTIES. I had bought a "top of the line" Simmons beauty rest black (store price tag of $6,000.00. I bought it at a reduced rate because my wife worked there. Don't believe the sales people. They say its only a 70% mark up when everything there is closer to a 500% mark up). Mattress was defective and there was even a recall on it. We were sleeping in pits that felt like cheap hammocks. My wife had quit her job there by the time this happened. We called in for warranty and inspection. We were told that an inspection should be $100. My wife explained that that never used to be store policy and shouldn't be if the furniture bought is defective. We got an inspection. Our mattress failed, miserably. We were told to come in to choose a replacement. This made me wonder...choose? Simmons should honor their warranty and give replacement of "same or better" (as almost every warranty in the world does). Upon arrival at the store...new management again...(I will approximate numbers and try to keep this short). We were told, "the updated version of that mattress costs over 7k (at their store price) now. There is no way you can get that mattress. You spent 2k (employee price). To get that mattress you have to pay the difference". No matter what price the consumer pays for a product, they should never have to pay for a manufacturer warranty replacement. 'That was on sale at the time', or 'hey, thats inflation for ya' should not come into play when it comes to a manufacturer warranty. These words should only apply to 'floor model bought as is'. I called Simmons: Simmons rep played the easy card, "we leave all manufacturer warranties to be left up to the store where you bought it" (again...dumbfounded...manufacturer warranty is now left up to "individual store policy"). Ashley store policy is to take your money and run. I emailed Simmons corporate and after 4 months have yet to hear a reply. In the end we got "store credit" for our 2k spent applied to a new mattress that was marked up 5 times over its cost, and a different brand because Simmons (what we originally bought) was now out of our price range. Our mattress was returned to Ashley (and the store was refunded the $1,500.00 the mattress cost them) and we paid $500.00 for a Serta on top of our warranty from Simmons (and Ashley/Houston). That Serta cost the store $800.00. Ashley/Houston profited a large amount of money for doing a 'manufacturer warrantied replacement'. I contacted Simmons again citing 'criminal fraud' between them and their suppliers and am awaiting a reply. For a store like Ashley/Houston to profit financially from a manufacturer defective replacement, is just so wrong.. [side note...we were told it would be 2 weeks, tops, to get our replacement. It took 2 MONTHS! Constant phone calls. Front desk people telling us that they "can't look up our 'order' but someone would call us". No one ever did. When we went into the store to inquire and the manager was brought up to the front desk, the girl at the front desk only spoke in Spanish to the manager. This made us wonder what they were speaking about that we were made to obviously not understand and why there would be any need to not speak openly. She spoke to us in English, but spoke an unknown language (to us) to her store manager in front of us]. BUYER BEWARE. SHOP SOMEWHERE ELSE. DONT GET "SCROOGED" AT ASHLEY OR HOUSTONS FURNITURE

I don’t usually leave bad reviews but this has happened a few too many times. I’ve purchased from Ashley’s in the past and spent a few thousand dollars. I don’t know if there’s been a management change since then but customer service and getting product in when they say it will come even, or even sending the right product has really gone down hill. I purchased a bed set and they sent the wrong piece 3 times in a row. Was originally told not to use the piece as of it were damaged in any way we were responsible (we have a 1 year old). So my wife and I slept on the mattress which was on the floor. After a couple months they finally said we could use the piece after we complained. Eventually we got the right furniture and they gave us a credit. Fast forward we were looking for a tv stand and found one. Purchased it and was told Itl be 3-4 weeks. Almost two months later and no communication from them we get a text saying it’s ready for delivery. They ask me when a good time for me is and imagine this. They don’t have availability until next week. I’ll just go pick up the piece myself. Save yourself a long wait and a headache and go check out another furniture store. Avoid Houston and Ashley’s as they are the same.

Nothing special

I had an incredible experience with the Sales Manager Joseph. He helped us to build our perfect kitchen set with giving us amazing deals and even was great with my kids.

Order a bed which took 5 wks to arrive after they stated that it would take 2-4 wks. When it arrived the rails were missing. I called the store who stated that they would contact me once they had a eta- they never called. After I called them they stated that it will take another 2-4wks. I can potentially wait 9 wks for a simple order. Very bad customer service. I will not buy from them again.

Good

Store is ok. Salesman was friendly and knew where everything was. However, had to wait weeks for furniture to be delivered.

(Translated by Google) People with a heart of gold and willing to attend to the needy God bless you (Original) Gente con un corazón de oro y dispuesta alludar al nesesitado dios les bendiga

Thanks so much to Ashley

(Translated by Google) Very expensive! (Original) Muy caro!

Very helpful staff

Was the best experience I’ve had buying furniture.

The service was excellent & the lady that waited on us was very helpful. In fact she was great. She must have been because she sold us 2 recliners. Lol!! Anyway, we'll shop there again.

Daniel was quick to help. But not what we were looking for.

Very unfriendly

I just came got my furniture delivered and I am sooooo happy. Thank you Isreal for making my purchase a fun process! I will be back for my dining set. I highly recommend him and ashleys!!

Service is excellent but don't buy anything there if you want it soon!!! Seriously, I buy furniture's the first week of July and here we are in middle of September still waiting......ridiculous. the rest of my Ashley furniture I ordered in line and to only 4 days!!

Great selection of furniture at a reasonable price! Amazing customer service to top it off.

Awesome customer service!

Israel is simply the best. He knows every item and opinion Ashley sells. He's a walking Google of Ashley furniture. More over, he has a keen eye for design and can assemble random pieces into an ensemble that works better than the pre-packaged sets. The owners are a great couple and will bend over backward to make sure that you are well taken care of. That being said, the execution of the order is what needs great improvement. Your order will be late. Its not even a matter of chance, your order will be late. If I could rate the store separately from Ashley warehouses I'd give the store 6 stars, but I can't, and Ashley corporate is just wholly incapable of delivering to the stores on-time.

Great place with accommodating sales people

Good prices, great service. Definitely would come back.

Joseph was very helpful and friendly. The selection of furniture is great and I will definitely be returning to purchase more pieces.

Best buying experience, Sales rep Josephus S. Was very pleasant, knowledgeable and respectful of our wishes. Was able to find the chairs we were looking for and they were delivered the same day. Will recommend Ashley to all my friends.

Wonderful staff and nice store. Clean, well organized, and lots of selection!

Ok

Joseph S. is honestly the best sellers person I have ever had an encounter with. He was a very patient person with me and my boyfriend. He was very honest with us when it came down to the different types of furnitures we were interested. He was NOT pushy at all and he let us take our time. We even brought down our family to see the new furniture we were considering and he was more than welcoming to all of us. When we told him it wanted to take the night to think about it he was understanding and not annoyed that we took up his time like a lot of other places would. Yes we did go to other places to look and NO none of then came to use to see what we needed or if there’s anything in particular we had in mind. As a matter of fact they sat at their desk, slightly turned and said “Are you buying anything”. I don’t think we even spend more then 5 minutes In those stores before we turned back around and walked out. Joseph gave us the best customer service we have ever experienced. Starting to build for your future is exciting and being first time furniture buyers is a tough position. These are the pieces that will be in your house forever. Joseph was more than happy, considerate, patient and understanding of where we were coming from. You can say that based on our first experience with Ashley furniture and Joseph we’ll be back to buy more furniture with them in the future.

Probably the one the best experiences I’ve had with customer service at any store. Me and my wife are look around at different place and would get “are you buying anything” or they would yell from across the building if we need help. Until we walk-in too Ashley, we got greeted right away by Joseph S, we were kinda already annoyed because we were given bad customer service at another places so we kindly said we just looking. As 10 minutes goes by we stared finding things we liked and had question, before anything Joseph was right there again asking if we were still okay and just looking. One of the best decisions I’ve made was going to Ashley. Joseph Walked us thru everything we had question on and even question I wouldn’t even think to ask. He covered all the bases. He’s the only person I’ve bought stuff from who just didn’t sell me hopes and dream, he gave me pros and cons about furniture things too look for and thing to look out for. So we finally found one we liked and before anything we stared to do paperwork. We got a really good quote, but me and my wife are big into family so we wanted everyone to come out and see it and get there Opinions. Joseph after spending 1 hour with us was 100 percent on board with that. So we came back with all the family eager to see what we were thinking about buying, and my family a big load group so when Joseph took it upon himself to shake everyone hand and introduce him self was amazing. He walked thru all the step with my family gave them everything and more I could ask for. He just didn’t treat me and my family like we were just another sale for him but someone who cares about treating other as he would liked to be treated. So we are now waiting on our 6 piece set and can not wait to see it in our house. So if you take anything from this go to Ashley and ask for Joseph S he will 100 percent give you the best deals he can and treat you with the highest priority.

Ok place for furniture

Great place to buy furniture

Yikes. I’ve purchased quite a bit from this location. My living room set, dining table, chairs and bed frame. Cash buyer. Delivery takes longer than expected, most of it if not almost all had damage or some sort or issue. Out of boredom and limited options I wandered in again today to look for something specific for a space. My experience this time was awkward and uncomfortable. We were followed around the store and not able to explore without a salesman breathing down our necks. Customer service was lacking. This was by far a different experience than what I have dealt with in the past here. I will not be back.

I love the furniture

Outstanding Experience. Thanks Rhett, Israel and Davian. Definitely will be back!

Excellent service. Friendly people!

Very professional! Davian and Israel were very helpful!

Big Store but much more expensive than others

Awesome!

Alot of their sales are just gimmicks. Shop smart.

Kind of pricey

A wonderful experience. Will come back again.

Great service the sales people are kind and have helped with everything including returning items back to the store. The interior decorator was very helpful in my shopping process.

I shopped the Ashley Store location twice in Yuma, Az-Both times I felt my Sales Professional; Mr. Israel Flores went beyond my expectations to make sure I left content-He did not pressure me, double talk me or otherwise; which can sometime be a turn off-On each visit, Mr. Flores walked the entire store with me several times making sure each and every question/doubt I presented to him was answered/addressed-We color coordinated, tried out mattresses and the works-He was professional and well-versed on any/everything I presented and if by chance I inquired about something he did not have an exact answer for; he went and got it-I do plan to visit Mr. Israel Flores again 1st the next time I am in the market for home furnishings and I know you or anyone could also benefit from his service-In closing, let me not conclude my comment without giving an Honorable Mention to: Ms. Christina (Assistant), John (Front Desk), Joseph, All of the Stock Personnel who were definitely on their jobs, Other Sales Personnel who were just plain courteous and pleasant and the store Manager; Ms. Nicki-Respectfully submitted by-Nicki R. III

Davian Morales went above and beyond to help me get just the mattress I wantes and needed. He was a great help and his customer service was remarkable

At time of purchase they promised that my entire bedroom set and mattress would be delivered within a week 1/2. After two weeks, my beedroom set was delivered but No matress. An entire month passed, I called them several times, and they always said, next week and next week. Well, it never showed.. what made matters worse is the fact that they never bothered to call me and explain. After waiting the whole month, I called to cancel my mattress only to be ignored by their sales rep... so i walked in to the matress warehouse on 24th. Great service, much smaller but they are guaranteed to get you what you need. And their prices are much, much better. This is my story, but i hope that these big franchise stores change their way of dealing with their customers.

If you’re not a fan of hovering workers, ask for Joseph! He’s awesome, DOESNT HOVER, and is straight with you. Great beard too! Always check the back of the price tag for the ACTUAL prices, and check the prices online in case you get a better deal there.

Joseph great guy very attentive and honest. Wide selection of inventory and well built furniture.

Nice honest help

Rhett the manager was very welcoming and Israel was very friendly, knowledgeable and helpful in helping me choose my items. I will go back when I’m ready for other items.

Overpriced garbage. Bought a sectional ( one of their top saling) and a year later its falling apart and we have had pieces fixed already 2 weeks after buying. Had pet damage which we paid extra to get turns out their pet damage policy doesn't cover anything. Bought a table set few months later its also falling apart. Will be taking them to small claims court!! Have told several of our military friends not to buy from here and they have been spreading the word!

Thanks Rhett, Had a wonderful experience shopping. He was very helpful and gave us space to look on our own. Then when we knew what we wanted Rhett help us with the paperwork. We were in and out fast and happy.

Davian went above and beyond to help us get a great deal on our dining set. We couldn’t be any happier! We highly recommend Ashley’s!!

Great customer service

Great experience shopping at Ashley Furniture. We weren’t pressured by Caily our saleswoman just given good options to make our living room look great. Thanks. We will be back

Comfy furniture🤗 Caily is great

Caily was a huge help! She helped us get 2 amazing couches with a just as amazing warranty. Don’t go anywhere else in town to get furniture, you will regret it! Thank you for everything.

Caily is fun and professional.

Caily was an excellent help, super accommodating. Would love the work with her again!

Caily helped me find the furniture of my dreams! Super satisfied with my purchase and will definitely be back in the future.

They want you to buy locally but they are not willing to work with you on delivery charge or price of furniture. Found the exact Ashley Sofa online and it was 400+ lower with free delivery then Ashley Store sale price. Showed them the online deal and they were not willing to bend on anything. On our way out the door they said again buy locally. REALLY....