Ashley Outlet Alexandria, LA

Crystal was a great help! Very personable and efficient!

Crystal has always worked with me giving the best price on my purchases. I enjoy buying from Crystal, she is very professional and one of the sweetest ladies to do business with. Ashley furniture is my favorite place to shop for my home decor.

Great selection in the store to chose from and the sales ladies are so friendly and knowledgeable. They are right on target to help you find the perfect piece for your space .

I'm very satisfied with my recliner. Crystal was courteous, professional and friendly. The delivery went great. The delivery men were quick and efficient. Thank you all so much

I have been trying to get a recliner fixed for over 5 months with the warranty I purchased. I have gotten the runaround . Robert Malone from Alexandria store would not answer my calls or return my calls . As a last resort I showed up at the store and still no Robert . I was ready to purchase a bedroom set, but it won’t be from Ashley in Alexandria. I will give someone my business that appreciates it and takes care of their customers.

Excellent customer service. I will return and refer friends and family.

Everyone was great, furniture came in on time. No complaints. Will be ordering again during tax time

Some of the best customer service I've received ever!!

Prompt service with a smile at an affordable price

Reagan Love was very helpful and friendly. Will definitely shop with her again.

I had such a wonderful experience at the Ashley outlet, the nice lady working the front was of so much help! I was so thankful I went and was able to get My grandmother a great recliner for a great Price, plus they deliver! I will definitely be back for future needs!

found what I wanted and didn't even know they make it. sales people were extremely helpful

Great deal as well as customer service

Very helpful assistance and good price.

Chrystal was very helpful, and patient with us when trying to decide what we wanted to buy. We went into the store several times to look, and every single time she was professional and answered all of our questions. I will definitely be back, and thank you Chrystal for an awesome experience.

Crystal Hawkins is very active in the sale process. She assured she gives great descriptions and offers any information in regard to store deals and much more. She is polite and always eager to help. It makes shopping at Ashley’s a great experience. The pieces are always up to date.

Crystal customer service was Outstanding!

Crystal is fabulous!!

Crystal's knowledge & expertise was exception. She listened to what I wanted & directed me accordingly. I appreciate her customer service skill!

5 star service. These guys are awesome! Friendly and courteous. Fast and careful.

Crystal was friendly, professional, and let us shop without being pestered. When we had questions, she answered them and was most helpful in helping us make a decision. A+ experience‼️

The store manager was super helpful and friendly. I appreciate her efforts to find the best product and price to suit my needs.

She was very sweet and attentive to us.

I went to the other Ashley store(right by this one) before arriving here. The other store had a lady greet us then proceeded to show us a couch and went one with this big elaborate sales pitch. As soon as I mentioned we were looking for something cheaper she pointed us to the clearance section and went on with her day. She made me feel so great walking into the door and when I left out she made me feel so small. She commented that the outlet was a cheaper non custom version. I felt so bad I wanted to just go home without a couch. I pushed myself to go into the outlet and was greeted with such grace. These ladies here never made me feel unwanted. They made sure I felt comfortable with my purchase and was happy with my decision. I am so thankful for those two ladies. Only giving 5 stars due to those ladies going above and beyond. I hope that other lady reads this and fixes her attitude.

Such amazing workers there! They were so kind and helped us find the perfect couch at a good price! Will definitely be going back for all my home improvements!

Crystal was knowledgeable and patient while I shopped. She asked good questions about my needs and gave me multiple options. She completed my order efficiently and effectively. I would shop with her again.

My delivery wasn’t until 8pm and the men were tired but very professional and respectful. The delivery went well and all the furniture was delivered in perfect shape.

Gary and James were friendly, fast and reliable. They made sure I was satisfied with my furniture placement, and arrived when they said would. Fantastic service!

Wonderful customer service

I hate shopping for anything.....Crystal made our experience quick and easy! Found the perfect bedroom suite, and another Rat Terrier lover! Play date for Bandit and Coco soon!!

Ashley Home Furniture store was not as helpful as the Ashley Outlet next door. Ashley Outlet was so helpful and friendly and gave us a great price!

You must go see Crystal Gables in the Ashley Outlet store. She is the greatest !!! You will thank, me later !!!

Great experience! I went to our main furniture stores and this one had the best deals but also some of the best color choices. Crystal was a great sales rep - very friendly and knowledgeable. Definitely recommend. Looking forward to taking delivery.

Super impressed with the buying process! Easy- no issues. The guys that loaded our couch were quick, professional and friendly!

Very pleased with the service. Delivery was on time and went very smoothly. Could not be happier!

Awesome and Wonderful Service! Completely Satisfied 💯

Door and google hours say open until 7. Got here at 6:15 on a Saturday and it’s like a ghost town. If you’re gonna be open, be open.

Awesome staff and deliver

Very sweet people. My salesperson, Crystal is awesome.

Delivery was flawless! The delivery guys were professional and kind. They were quick and efficient. I was pleased with their service. I am so happy with my purchase and will purchase from Ashley Outlet again!

I couldn't be more pleased with Dontay's work done on my table chairs! Dontay was professional, prompt, and skilled at his craft. He carefully balanced each chair and replaced the damaged one with precision. A job very well done!

Crystal always give excellent customer service and make sure I fully understand my contract. The gentleman who delivered my sofa was very punctual and polite

Very good purchasing experience and delivery. After all was delivered we learned 1 electric recliner did not work properly. Delivery guys returned it and store provided credit for new purchase.

She was very helpful, friendly and kind

I love Crystal she really did her big one I told her what I needed and wanted and boom she worked her magic took her time with me !!

Crystal was amazing!!

Crystal Hawkins is the best sales person at the Ashley’s Furniture outlet. She made the purchase of a Neptune mattress and an electric bed frame stress free. She was pleasant to work with and I will definitely recommend her to my friends.

Outstanding front desk employees. They were extremely helpful and guided me through all my furniture decisions. The men in back went above and beyond to wrap and load my new couch into my truck.

I walk in Ashley not sure if I was going to buy but wanted to look. Crystal gave me a warm Welcome, I knew I wanted her to help me. Within minutes I had found a new dinning set and new living-room set. Thank you Crystal for your kindness and help♥

I want to give a shout out to the delivery drivers, especially Dee. He was exceptional, both guys did an excellent job and I look forward to using Ashley Outlet again.

Great experience for my first time being here. Ms Crystal was very helpful and understanding. She gave great affordable prices for what I was looking for and was very professional. I left happy knowing she found the perfect item and price for me. I will definitely go back here in the near future.

We enjoyed shopping at this store.Amazing items at discounted prices. A superior store manager Crystal Gable thanks for your hospitality. The STAFFORD Family

On time very perfesonal would recommend Mrs crystal and the delivery guy's to anyone

We met with Crystal on Friday, March 21, 2025, and placed the furniture on hold while we confirmed our future home address for the furniture delivery, which we expected to finalize by Monday, March 24, 2025. On that Monday, we called Crystal to make a payment and schedule the delivery. However, Chase flagged the transaction as unusual due to our recent move from South Korea. After calling Chase to verify the charge, I contacted Crystal again, but she was and requested that we pay for the furniture in person. We agreed to do so on March 25. Two hours later, Crystal called to inform me that the Shreveport store had sold the furniture. This was frustrating, as it had been placed on hold and was simply awaiting payment. While we were very disappointed, we were at least relieved that we hadn’t made the 100-mile round trip only to find out the furniture had been sold to someone else.

Every time I go to Ashley Furniture outlet Crystal has always gone above and beyond in helping me. She cares about her customers and trust her best to get you the best price she can. I have bought numerous times from her and will continue to always go to her for anything I buy from Ashley Furniture

Crystal was very helpful!!! She took her time to help me find EVERYTHING that I needed! Also, the delivery guys were VERY helpful and offered their opinions on finding what suited me best! 10/10 service from everyone!

Crystal was very helpful. And it was very affordable!

Ask for Crystal - Very professional & knows her stuff

Landon and Crystal are great!! I love them they went above and beyond to make sure everything was right. I would purchase from them again!!

I was able to find what I needed at an inexpensive price. I was impressed with Crystals’ knowledge and expertise with Ashley merchandise. This made my decision much easier. Thank you so much!!

I loved the selection in this furniture store it was really nice. I appreciated the fact that I wasn’t overwhelmed with any pressure from a sales person I was able to shop peacefully. Landon was a very professional and helpful salesman, I will definitely be back!

Landon is amazing. He is very personable and 100% deserves his own card and a raise. Even though he's new, he acts like he's worked there for years, being very professional and telling us all the sales. He is very welcoming, and made us feel at home for our first time visiting. He was amazing!

Crystal in Alexandria, LA’s warehouse outlet did an excellent job of showing us options for dining room sets and also some living room furniture. She was very knowledgeable of products and what was available in the warehouse and how long it would take to get it delivered.

Landon was a great help! Very friendly

Shopping at Ashley’s outlet furniture was a wonderful experience from the salesperson at the store, to the courtesy calls for delivery, to the gentleman who delivered the furniture. Our furniture was delivered on time and in perfect condition. The delivery gentleman were very kind and they set everything up for us. We will be using Ashley’s for all our furniture needs.

Really awesome service from the lady in store to the lady in delivery set up to the guys that delivered it!

Salesperson was super great, she offered just what I wanted at a great price. Thank you Ashley, Alexandria, LA.

Excellent service

Mrs. Crystal was truly amazing. Her customer service was above and beyond to make sure I was comfortable and happy with my purchase.. I will definitely be coming back to furnish the rest of my home with Mrs. Crystal..

I had a very enjoyable experience here. Crystal is a wonderful sales associate. She made finding the right bed at the right price very easy for me. I am completely satisfied with her and my purchase.

Crystal Hawkins was very helpful and professional. A delightful person to do business with.

Crystal never disappoints at the outlet! She’s the best & our furniture has lasted!

I have purchased furniture thru Ashley's for years for my living room and bedrooms. It has been one of the actions. The associates are helpful, and purchasing is a quick well handled deal. I will be using them again.

Crystal and Marsha were amazing! I appreciate both and I thank you Marsha for the two chairs!

The service was great and friendly

Very helpful!! Excellent sales person.

The delivery guys were super nice, professional, and very careful not to damage anything during the delivery.

Mrs. Crystal was so amazing! Great customer service, patient and waited on me with grace!

Miss Crystal Hawkins the sale consultant was very helpful and very knowledgeable of the products in the store

Great experience! Great customer service!

very excellently the people are so kind and very friendly I love it

Originally everything was fine with my order. I ordered a full size bedroom set for my daughter, a queen for myself and a living room set. My order was supposed to be delivered on the 11, that date was changed than it was moved back to the 17 and changed again to the 21. My furniture was finally delivered today but my ottoman that was apart of my living room set was not delivered. The box spring was not ordered and I was sent the wrong mattress. The mattress I paid for was a 12 ‘ mattress but I didn’t find out until I asked about my order was that the mattress I paid for was no longer in stock and the would try and get another one. So they just sent a 10’ mattress as if that was okay without speaking with me. Now I’m being told I need to pay $281 to get a mattress of the same quality I originally ordered. So I asked for a refund and was told I told to pay a 30% restocking fee. This has been the worst experience ever with Ashley. I guess it’s an outlet company for a reason and for the lady to get set because I want my money back is beyond me

I’m late with my review, but Crystal is amazing!!!! She is attentive, knowledgeable and I love her customer service 😘😘

No greeting when I came in the door. I heard someone following me so I stopped so they could catch up. Another customer comes through the door, and she is greeted and immediately asked how she can be helped. The person walked past me with the customer, and still did not greet me or acknowledge my presence. Tomatoes! Tomatoes! Tomatoes!