Ashley Store Baton Rouge, LA

My salesperson was Amber, and she did an excellent job with me, and my needs. I was totally happy with my experience.

Edit: To the owners response, I have already spoke with apparently as high up in your organization as I can go. I am waiting for a call back on any information as everyone stated this was out of there hands and they did not know what to do. Please DO NOT allow this company to run an application with your credit info. MY INFORMATION WAS SOLD AND OR STOLEN and I have been told by as high up as I can go with Ashley Furniture that I must file a police report for my identity being stolen. I have not applied or inputted my information anywhere else but here. This is the only place I have given my new employment phone number. And my job is being called back to back with calls regarding “applications I have submitted” but I didn’t. My employees are answering calls about my personal business. I truly hope the escalation team gets back with me with more information on what has gone wrong or how we can fix this. This one simple application is now preventing me from applying for my new apartment, getting furniture for my new apartment, getting approved on the credit screening portion to have my lights turned on. My life has come to a dead stop. And I am just in disbelief. Just bawling like a baby typing this out right now. But I truly hope this prevents anyone from ending up where I am right now.

Amber greeted me upon entering the store. She was very knowledgeable, professional, and easy to communicate with. She listened ask me questions while interjecting her recommendations responding quickly - she made my selection and purchase extremely. She communicated with me on her days off. She was not going to be in the store on the next day neither; however, she connected me to Ursula as my contact person. Ursula fell right in with no glitches - smooth purchases. Leaving the store assured that all was in order. Now days this is rare!!!!!!!! TO WORK WITH A PERSON IN THE STORE, CONTINUING WORKING WITH YOU ON HER DAYS OFF, CO-WORKER PICKS PURCHASE UP AND COMPLETE THE TRANSACTION! I AM VERY IMPRESSED WITH AMBER AND URSULA. They may one to want to may purchases!!!!!

The worst experience I have ever had

Editing to add response to "owner" comment: I texted with a live agent through that number and they had no explanation for the discrepancy in a 3rd delivery date, nor was there a satisfactory solution. Additionally, at this time, my husband is still waiting for a call from a store manager. So the suggestion to call or text with that number isn't working, either. I hate to leave negative reviews, but I have to for this experience. I give 5 stars for my salesperson, as he was super professional and kind, but the rest of the experience has been horrible. I went in store to look at the the Jorlaina Dining Set. I was made to understand that ordering from the store is better than ordering online as you get to support a local business ordering in store. Cool. So did that. Super excited that the delivery was schedule for two days later! The table top itself arrived scratched. So sent that back. The replacement came 4 business days after that. The delivery people tried to extend the table top to put the leaves in, and they couldn't get it to work. They took it back as defective. I received a call from a Jennifer I believe from the distribution center who said they could have a replacement table top to me that afternoon or the next day. I ask if I can just cancel the order and return everything at this point. She says I can't since I have received items into the home. In the meantime, I contact my original salesperson asking if I could cancel the entire order and get a refund. He said he passed along my messages to his manager and would follow up with me. My husband called the store today and sat on hold OVER 1.5 hours trying to wait to talk with a manager about refunding the entire thing. He was never able to get on the phone with a manager and was told he will get a call back. I got an automatic delivery message that gave me the option to get the third table top delivered later this week. I reached out to an agent via the text option to be told the distribution center isn't able to send out new tabletops until that time. So I don't understand why Jennifer told me there were 4 in stock and I could get another one later that day or the next. I'll come back and edit my comment if anything warrants it. But at this point, this is where we are at with this. Table base and chairs just taking up space for the last week and having to rearrange a schedule for 3 days now and possibly a 4th. Hopeful that considering the circumstances and nothing has been able to be used, that a refund for everything is possible. However, lesson to others: if anything as part of an order comes damaged, refuse everything that goes with that order.

Caleb did a great job helping me choose a couch & love seat. He was full of knowledge when it came to his products and programs! Best salesman around

Highly recommend. Found the recliner we were looking for and at a great price

The service was great and Alexis was patient

Workers were super helpful! Loved all the pieces of furniture.

Salesperson (Paul) was very helpful and patient. Great selection and prices.

Very good experience withe salesperson Amber. She’s very knowledgeable and pleasant to work with.

Paul and RJ were a great help in helping me find the perfect couch. Couldn’t ask for better service !

If you're interested in new furniture, start here and ask for Derek!

Great selections and price

My experience with Ashley was horrible!!! I purchased a rug in April.. The rug was delivered to the wrong house.. I filed a claim with fed ex I was told the claim was paid. I haven’t receive a dime yet to this day.. and Ashley on the other hand keep giving me the run around…

Just bought a new living room set. Walked in late and thought I would have trouble picking something because I needed comfort with a high back due to recent back surgery and durable for my german shepherd.. I was definitely a picky buyer, however my salesman "Clark Wright" was on point with not only suggestions but had patience of steal while staying pleasant. I was so impressed with his knowledge in inventory. He knew what to show me feeding off what I was telling him I needed and wanted.. I didn't find out until the very end after making a deal that he was fairly new and still training wow.. Great job. Thanks to everyone who helped in closing out everything because it was late, hour past closing.. can't wait for my new set to be delivered. I got it in the cream color called coconut.

Found what we were looking for. Worked with Clark, who was very professional and worked with us to make sure all questions were answered and helped us through the whole process. Highly recommend Clark for all his help.

Courtney and RJ great team together They went above and beyond to make sure I was completely satisfied with the merchandise. Great communication skills. They made me feel my money was well spent.

My experience was amazing! With Ursula’s help, I was able to purchase a gorgeous sectional and a beautiful and unique nightstand. She was patient, professional and made the experience memorable! I will definitely be back and will tell all my friends.

Staff was extremely helpful, and I did not feel pressured to buy anything. They were very up front about what was good quality and the discounts they could provide. I got a great deal on a coffee table, end table, and two stools from the Outlet area. Extremely satisfied and would go there again.

The entire experience was very good. Professional sales staff member, Alacia, was very helpful, personable, and efficient. Would definitely recommend Ashley Baton Rouge.

I visited ASHLEY FURNITURE on August 7th and was immediately greeted by R.J. with a smile and a very sincere, "Welcome to Ashley, how may I help you." R.J. was patient, friendly, professional and very knowledgeable. ASHLEY has a great array of furniture, both classic and contemporary. The prices are very reasonable. I found what I was looking for, a beautiful teal sectional, at an affordable price. Shoutout to R.J. for his excellent customer service skills, patience and outstanding personality.

Great customer service; very friendly and patient!!

Outstanding, friendly customer service. No pressure. Met my needs at an affordable price. Highly recommended.

The best experience I have had in any Ashley store in my area. Alexxis and Octavia were the ABSOLUTE BEST.

I'm very unhappy. Prices wrong,furniture l ordered wrong. Where is the trust.

Very nice

They have a wonderful selection, great customer service & ask for Derrick he is the best!!

I really like Ashley. I bought a sofa and loveseat the only problem is delivery takes too long.

My experience at Ashley has been absolutely amazing! Alacia Brooks greeted me with a smile as soon as I walked in the door and was very personable. Not only that—— I ended up finding furniture to fit beautifully in my new home! I plan to buy more from your store in Louisiana even though I reside in Texas simply because of her 5-star customer service!

People and products are great. Ursula is amazing!

Caleb D. is a great salesman. He listened and delivered! Thank you!

Called in to question a charge on my bill and had to contact customer service to request a call back from Baton Rouge store. To my surprise, my sales person (A. Brooks) called me back. When questioned, she responded with a condescending remark along with an unwarranted attitude. I WILL NOT be shopping there again NOR will I refer anyone over there. I DID NOT appreciate her tone!!

Ashley furniture does not carr about their customers the way they use to years ago, or maybe its just their BLACK CUSTOMERS. ALL they are about now is making a sell. We've been waiting for our bed for two weeks now, because their sales person checked off the wrong size bed, we wanted a queen she checked a king and now we're being inconvenienced for HER MISTAKE!!! WE'RE ALWAYS THE LAST ON THE LIST FOR DELIVERY, THEY WE'RE SUPPOSED TO DELIVER THIS PAST SATURDAY AND DIDN'T, AND NOW THEIR NEXT AVAILABILITY IS NOT UNTIL THURSDAY, JUNE 27TH, AIN'T THAT A $$$$$!!!!!! I WILL NEVER ORDER ANYTHING ELSE FROM ASHLEY FURNITURE!!!!

We had a wonderful experience at Ashley. Shantel was so pleasant and friendly the minute we entered. We felt no pressure, which made the whole experience so great! We did buy a sofa and two recliners, which we love! The whole experience was so great that my mom and I went back the following week. Shantel again gave us excellent service! I can say for sure that the right salesperson can make all the difference in the world!!!

Great customer service before and after purchasing !!

Sick couch. Ursula was pretty cool, I wish she was my mom

They helped me get what i needed for my home at last minute, they worked well with me for my needs! very appreciative!

Amber was great - very knowledgeable and down to earth.

I came in just browsing around but I was very impressed by the assistant manager and sales consultant Caleb they helped me through a very easy financing process and helped me find furniture that I didn’t think I needed the staff is very friendly and welcoming to the store and I was pleased with my purchase at the end without feeling forced or talked into a deal that wasn’t to benefit me.

Showing on GOOGLE their 3 PCs dining room sets , wasn't their ad the Sale person said so why put out a ad and it's fake. I went there and I do think it were wrong for this one.💯

RJ Davis was a pleasure to work with! I would definitely make another purchase at this location in the future.

Laurie is a great well the best sales person she gots great furniture taste and makes me crack up she’s hilarious. She sold me a queen mattress and adjustable and couple accent chairs my first big purchase lol

Was lied to by multiple employees 1 of whom was my sales person I believe his name is Deon about a battery pack being included with oversized electrical reclining chair. Called to see why it was not with the chair when delivered and the male store manager stated "they don't come with the furniture and then said when you get the chairs you sign off on a paper saying as is and we don't do returns on furniture from the back" which I never asked about his attitude reminded me of a used car salesman selling lemons which immediately upset me even more because before i spent my money he was so nice asking about my marriage and telling how he had been married over 25 years or so and pretending to be giving the best price and adding discounts all the while He was standing next to deon when the entire sale took place and knew that I was given a blank as is paper to sign lishowing no furniture damage. Over $5000 spent and you expect to be pleased with service. I feel as tho I would rather give this furniture away than use it. Long story short the manger Said I would get a call back the following monday about the battery pack and several weeks later still no call or email response. I hope this deters some customers because I would rather order delivery from the internet like i usually do but do to time restraints i didnt. In All honest and the manager was nasty but I just shortened the conversation for sake of time. The only reason I picked furniture from the back was because the newer furniture on their sales floor has the cheaper thinner leather compared to the furniture in the backwhich the employees pointed out and said the furniture in the back was only their due to space constraints. I even purchase a 1000 dollar warranty which I regret now. 👎 p.s. ordered a pack off line for under 60 bucks. I just don't like being lied to the being disrespected and lied to even more with the supervisors.

Derrick with the white coat (BR) location got me together! My experience was fast and efficient. Any question I had, he answered it with no problem. Pull up to Ashley Furniture and ask for Derrick, he will get you right!

Been to six furniture stores to find that “just right” recliner for myself. Started with Ashley Furniture and after five more, I ended back at Ashley Furniture. My sales person, Courtney, helped me find “just right”, fit and price. Everyone needing to buy or browse will be amazed at the selection and prices in comparison to other stores. I’m very pleased with my experience at Ashley Furniture.

This has been the most frustrating delivery experience I have ever had. Let's start with the beginning of the purchase. The original delivery date for my furniture was scheduled for June 12th. As this date was getting closer and closer, I never heard from Ashley about a scheduled time for the delivery. I called the local store telephone number, which goes to a call center. The call center advised my delivery was never planned by my sales rep. To make a long story short, the call center provided a delivery date out of courtesy for June 13th rather than the originally scheduled delivery date of June 12th. On June 13th, Ashley's third-party delivery service showed up to pick up the items I purchased, and of course, my items were not ready for delivery, so the delivery truck left. No one in the store took any accountability for my items not being ready and kept making excuses for why my items were not prepared. Now, here is where it gets unbelievable. I had to call ten times and eventually decided to visit the store. I spoke with (2) Assistant managers, my sales rep, and the GM (Thomas). I was told it was their error and that the delivery service would return later that afternoon, if not first thing in the morning, on June 14th, but rest assured, my furniture would be delivered. I felt somewhat satisfied that my furniture would be delivered, considering this will be the 3rd date. Still, I trusted that coming from the GM would ensure the delivery would take place as a courtesy to a customer whose delivery has been delayed this many times. However, as the evening progressed, I grew concerned as I had not heard from anyone regarding the delivery time. I called the assistant manager and was told they tried, and the only resolution was to have one of the sales rep's family members deliver my furniture on the back of a truck. The continuous unfulfilled promises and delays, and to have to go back and forth for four days to have this happen, is simply unacceptable. Of course, I don't have a choice but to allow the sales rep family member to deliver my furniture. Now, here we are. It's June 14th, 3:30 pm, and my sales rep called and said his family member couldn't deliver my furniture because he had no help. Ha! I am in limbo and would like to cancel my order, but I love the pieces I purchased, and all I want is the delivery for which I paid a fee. I want a concrete date and time ASAP. From what I understand, no one in management has phone numbers to call anyone to get anything resolved. They can only email. So, I must wait for them to email whoever and await a response. I decided to try the call center again, considering the physical store location was not helpful. I called in and spoke with a supervisor named Maria, and she said she would try to get my furniture delivered on June 15th, but I will have to wait for a call back to confirm. So, this is now Day 5 of continuous promises not delivered. It is now June 15th and I received a call from Maria that my furniture would be delivered today and to await a time for delivery. Soon afterwards I received a text to schedule delivery time BUT it was for June 13th that’s right June 13th this date has already passed. I thought this was an error so I called into the call center and was told my furniture will not be delivered until June 19th. I am so upset at this point I called the GM (Thomas) and he explained he was tired of trying to get my furniture delivered and he asked me to cancel my order. Can you imagine a GM asking a customer to cancel their order? All I want is my furniture delivered and no one at Ashley is trying to make that happen. I keep receiving false delivery dates not upholding their promise for delivery. Buyer be aware!!!!!!!!!! Once you purchase your furniture, that’s a rap! You are on your own because if something is wrong, you must go through an act of congress to speak to a human, then you have to wait for the human to send out emails, wait for the human to get a response, and now you are in this issue for several days.

Shawn was great, he has a strong team that will help him grow into a seasoned Salesperson! The whole team was helpful and friendly.

Our experience with Derrick in Baton Rouge on Airline Hwy was wonderful! He was professional and knowledgeable and patient as I changed my mind several times!! I highly recommend Ashley Furniture and Derrick Granger

Courtney was awesome to work with. She answered every question about mattresses.

Great service and pricing! Amber was very knowledgeable of the inventory. This was a no stress transaction

Shantell was great and really helped! We needed an electric recliner fast for in upcoming surgery and she helped us find the perfect one!

Every one there is concerned about you and that you are satisfied whether they are working with you or not. My sales lady Ms. Laurie was very helpful and went over and beyond to make sure I got what I wanted. Highly recommend Ashley’s for all your home needs

Super employees Rare!

Shantel was great!!! Great customer service. She was very familiar with the products and did everything in her power to please me.

Laurie was super nice and super helpful. She made finding what I was looking for easy and quick.

The customer service was outstanding! The sales team was Patient and helpful

These guys are absolutely terrible and I have a friend that works there and he goes to school and they make him work from 7:00 to 3:00 which means that he only has two hours of sleep before he goes to school. Also the manager has slammed the door on my friends finger and throughout the entire day of school his finger was in immense pain. Also they took money out of his PAYCHECK to pay for pizza WITHOUT his PERMISSION.

Bought a couch on Sunday and upon pickup they gave us the wrong power cord to go with the couch and now they are only sending us a website to check and make sure that we have the right parts but I can’t find the Serial Number or model number to do that and it’s not clearly indicated on our receipt. You call the number and you can’t talk to anyone if you have purchase something. Very inconvenient and disappointing.

They do not honor their warranties. They lie to your face about almost everything. Our loveseat broke and we tried for over a year to have it swapped out. But bever got it resolved. We had to run them down and almost force them to honor the warranty ( which is very expensive) and we couldn't get what we wanted. They no longer made that design of loveseat. Then told us not to get rid of the broken loveseat, to hold on to it because they would haul it off. LIE!!!! They wont touch the old broken one. After spending THOUSANDS of dollars with them. You got me once.... NEVER NEVER again Ashley....

Great service and prices

they don't have fabric panels for sectionals the dining sets are too narrow and to long what you see is what you get

Great service, great attitudes, no rushing, and definitely great prices. Amber was excellent. Definitely get with Amber whenever you go! I am definitely satisfied and will definitely be back for all of my furniture needs. I recommend Ashley’s ANY DAY!

I won’t buy furniture here again. Couch came with a stain and can not get anyone out to come and repair it. The delivery guy was supposed to put in a note and I have called 3 times no one is documenting anything because each representative can’t find any notes . Ridiculous!!!

They are very Friendly and professional. Relaxed environment. It was a nice experience shopping for my Sofa. I will use them again when I want to purchase more things. Their Showroom is well stocked with anything you could ever want for your Home.

Tyler was very helpful and very knowledgeable about what was in the showroom. He listened to what we were looking for and brought us to the sectional that we ended up purchasing.

Personable, helpful & knowledgeable. Great customer service and care.

Deon was great! He got me exactly what I needed quickly and was very detailed in explaining everything ! I’m happy I came to Ashley’s

My experience was great. Caleb Dangerfield assisted me. He was extremely polite, helpful, and knowledgeable. My only problem is having to wait a week for my furniture to be delivered. This is not good business.

I found the chair I was looking for thank ya'll for helping me the staff is awesome.

Kaleb was very personable and knowledgeable about the products. Helped me find a great deal, thank you Kaleb!

Tony was awesome!!!! Walked us through everything and make sure we got Exactly what we needed!! Very respectful!!😁

My experience at the Ashley store was Amazing! We worked with Alexis and she was patient and super helpful. My 2nd purchase in two weeks! The other staff were cool as well and had a lot of personality as well. Alexis even got one of my orders to come a week earlier and added them together for one delivery. A+ Service guys. Thanks again!!

Ashley Furniture is the best. It last longer than the cheap furniture. I had a bedroom set for 15 years before I got rid of it & it’s still looks like new. I gave it to someone who wanted it because I was going to throw it out to the road. I’m glad I was of help for that person.

We really enjoyed our experience at Ashley Furniture Store in Baton Rouge. All of the sales people were friendly. We were greeted by a sales person (Ms Ursula) upon entering the store, she pointed us in the direction of what we were looking for. Allowed us to walk freely throughout the store without any pressure. She would check in on us to see if we had any questions. She was very informative and helpful. We bought a couch today! We are so excited!

I went to Ashley’s looking for furniture and up buying a mattress. Lori was extremely helpful and patient. When I returned to make my purchase, the mattress I wanted was discounted!

So what started as a pleasant experience is turning out to be a furniture lover’s nightmare. On 2/10/24 my fiancé and I purchased what we thought was the complete King sized Foyland bedroom set with an extra night stand. Only to find out that after talking to BOTH sales specialists, Alexis and Derrick, that 1: part of our order has been delayed (which is understandable), 2: they completely left off the Foyland 5 drawer chest from the invoice. Now, we spent upwards of 2 hours with them to ensure that we got everything straight BEFORE we left the store. We were even asked to sign up for their exclusive credit card so that we can have everything paid in full. We spent over $7k on this furniture for it not to be complete or delivered in full. I’m beyond pissed because we took the time to ask all the questions, we even spoke to the manager, and general manager who made the process as smooth as possible. I’ve been trying to get in contact with at least one person on the phone and all I can get is the call center. Yet when we were shopping in person, everyone was on the phone. I’m looking to have this issue resolved but now I’m forced to reach out online. Which sucks because the people there were so pleasant. All I want is for them to help us resolve this issue. Finally, when I spoke to the call center, they mentioned that they would leave a note for someone at Ashley Furniture to contact me. I’m still waiting to hear back. Please don’t make me regret shopping with you all.

Friendly people and product selection is okay but could have a better variety to suit the needs of all walks of life. The only issue I had was paying on my purchase. Whatever software program they use needs to be upgraded. Also I don't think it's appropriate to walk off with a customers debit card, out of sight. That should stop. I am glad I caught the sale for a $1300 king bed which was a few hundred lower because I know the furniture there is very overpriced.

Toni and Alexis were amazing. We went bed shopping and they went above and beyond during our shopping experience. Thanks

Experience was awesome! Thanks to Tony Mccann I got the table I’ve always wanted! Ms.Octavia was great as well! Very friendly and well knowledgeable thank you all! Give these two a raise !!

My experience at Ashley is always a great one… My salesperson Amber is always one text or call away when I’m in need of furniture and if it’s not available she will always and most definitely make whatever it is I’m looking for available!!!!

We had an amazing experience with Amber S. at the Baton Rouge location!! She was sweet, attentive and knowledgeable.

Great customer service and communication!! Definitely recommend this location to everyone

I highly recommend the Ashley Store in Baton Rouge. After a negative experience with a sales person at the Ashley Store in Gonzales, we went to BR. Amber at the BR store was amazing. She worked with us to make sure we could get the furniture we had originally chosen and in a time frame that works for us.

We had a wonderful experience at Ashley. Martice was very friendly, patient and kind. He made it very easy for us. We can’t wait to get our sectional delivered. Thank you so much Martice!!

I had a very nice experience with Ursula. She was very knowledgeable in showing me bedroom furniture. She also had a very pleasant demeanor. I appreciate all the help she gave me.

Excellent upon entering the store the sales person greetings was so pleasant with the attitude ready to please and serve

My wife and I visited the Baton Rouge Airline location and were assisted by Tony in selecting a nice recliner. Could not have been happier. Tony was attentive to our needs and found exactly what we wanted. We got a super recliner at a great price. Further he and Derek helped us with looking at a super mattress. We are seriously looking at upgrading our mattress but need to some rearrangements to accommodate what they showed us. Will definitely return for it. Kerry Hawkins

I can't begin to express how excellent the customer service was. Each salesman was kind and courteous. But Amber and Octavia were far above that. They were patient, honest, and considerate. It was such an ease working with them.

Caleb was very helpful.

Great place to buy furniture, everything friendly and knowledgeable

Shantel at the Baton Rouge location was a very professional salesperson…I told her what I was looking for and she took me right to it…She gave me options and told me all positive information about my recliner love seat that I bought…next she offered to see if there was another piece of furniture that I wanted to get…and closed the sale with multiple options on how I could pay for it…she stayed with us the whole time and made us feel comfortable 🌟🌟🌟🌟🌟

I had many choices and Alexis was very patient and kind helping me decide.

Great selection and lots of inventory. Will be shopping here again.

I walked in and purchased a couch from the Outlet section in this Ashley location. Caleb greeted me and Deon as well (I went a few times in one day) and both were great. I honestly would’ve purchased my couch online if it wasn’t for these two gentlemen. I was able to leave with the couch I wanted in under 30 minutes once I made my decision. I got a good deal and had my previous Ashley couch for several years. Needed something smaller and temporary until I move again.

If I could give this company ZERO stars I would. We bought a new bed frame from this store that cost 2k. We paid for it to be delivered. It wasn't delivered by the store it was delivered by 2 guys who had no clue what they were doing. They banged it against my walls getting it into my bedroom which is an issue which is besides my whole point. After they put it together and left I realized the upholstery had a large long gash all the way across the bottom of the footboard. After many phone calls and no help what we basically got was that it was the last bed of that kind and I would have to pick another one. If the one I found that I would settle for was less than the price of the one that I WANTED ( we didn't like any others they had to offer and we picked all of our other decor to tie in with the bed) I would have to find some lamps or something cause they could not just the cost. I found this completely ridiculous. First that they would sell us the last bed of it's kind in the country with no warning or discount and secondly because today when we went to talk to them in person at the store because that was the ONLY way you could talk to the store they still had the display on the floor. They said they could not switch the display out for our damaged. DO NOT BUY FROM THIS COMPANY!!! We will not stop until we get what is fair. Lots of money time and headaches and nothing to show for it thus far. I'll come back and update this if they do what is right. And maybe even give them a second shot... we are updating an entire home it would be a shame to have to go elsewhere permanently

Salesperson was very helpful and knew the products I inquired about.

Loved the service Amber was amazing!She was on point with everything.She answered all our questions before we could ask.We love our new recliner!

Shantel at Ashley home store was amazing!! She was super nice. She was very helpful and informative of what we were looking. My partner and I were looking for a mid century style bedroom set. She took us straight to a bedroom set that caught my eye immediately. We drove all over Baton Rouge and Ashley home store was the only place that had what we wanted. We came back and bought it. Thank you Shantel!!

Today, 01/22/24 I visited Ashley HomeStore looking for a Princess tween bed. Ursula showed me this beautiful twin bed, the only one they had just what I was looking for. Miss Ursula gave me all the info I need including price. My grand daughter will enjoy her bed. Thanks Miss Ursula for all the help.

My husband and I had the most fantastic salesman at Ashley. Anthony “Tony” McCann greeted us upon our arrival and show us just what we were looking for. He was very thorough in his knowledge of the product and warranty. I felt very confident when I made my purchase. Thanks for hiring Tony.

Alexis was our sales associate and she was very helpful and wonderful to work with!!!

Shantel our sales associate went above and beyond to help us find the perfect solution to our needs. She was very friendly and knowledgeable anout all the products . #1 service from her

Amber was so kind and helpful! She is such a good saleswoman. she has convinced us to come back after we move for new beds and a new couch. she treated us with courtesy and was exceedingly knowledgeable and helpful! Thank you!

They delivery and the communication sucks bad

Derrick was fantastic! He was very helpful and friendly and able to point us in the direction of the perfect sofa. Smooth process overall, definitely recommend!

Very Good Customer Service

Derrick was a great salesman!

Great prices. Inventory is huge. Bryan, our salesman, was so easy to work with. Purchased at the Baton Rouge store and home delivery was fast. Couldn't be happier with our new rocker recliner.

Bryan was amazing! Help me with everything that I needed . Any questions I had he answered them and I asked him a million questions he didn’t mind at all .

Bryan was super helpful and very knowledgeable about the furniture. He made my purchase smooth and easy.

Staff was very helpful. Susie was able to meet all my needs and was very informative.

Excellent service from sales person to sales manager. We have not gotten anything near to this company's service from any other company in Baton Rouge. We will certainly return to Ashley Furniture for any additional furniture needs!

Cory was an amazing sales person

Our salesman was exceptional. He was patient as we went from table to table trying to select our new piece. We also moved chairs all over trying to find a chair combo that we liked. He was patient and extremely helpful.

Great customer service. Everything explained well. Everything done in a timely manner.

Great experience. Salesperson very knowledgeable and kind.

Very friendly and helpful. I highly recommend Ashley furniture.

Very patient and very helpful !

Love this store! I've bought almost all my furniture in my house from Ashleys Outlet on Airline Hwy. Huge selection and a beautiful showroom. My Sales staff Bryan was friendly, helpful and very knowledgeable in his craft which made the process run smoothly - not pushy. And the store is just fun to browse for home decorating.

We scored a black Friday clearance sale, listed Ashley price was $4900 for the set, Amazon had it for $3999 + shipping. We got the entire set roughly 55% off with 5 yr warranty and a pop up table. Sales was no pressure, very helpful and great guidance.

Every thing went well

Excellent

It was very nice and short!

Corey was very professional and helpful. It was a pleasant experience

Notice they only reply to 5 star reviews. Interesting..

The bedroom set I purchased is nice for the price. Amber my salesperson was very nice, however, she did not know what she was talking about. I specifically said I don't want a mattress in a box, but that is exactly what I got. I could have purchased this set online for cheaper but because I have medical issues I decided to go through the store and have them deliver and pickup my old mattress. Buyer BEWARE! They charged me $269 for delivery. They left the old mattress leaning against my fence outside because it is at "their discretion" if they haul it away or not, whatever that means. Now I am stuck with the old mattress. They explained that removal only means taking it outside. I could and should have ordered from Amazon and paid a handyman to set this up for cheaper. I was in a hurry and it cost me. I do want to say the store is nice and so was our salesperson. She did not give us the correct information. So either she was lying to make the sale ( which I doubt), or she really did not know all of their mattresses are in a box. The delivery and "haul away " is expensive and misleading at best. That is the only reason for 2 stars. DO YOUR HOMEWORK!!

AMBER was amazing. She provided excellent customer service and knowledge.

WORST customer service ever. I purchased a bedroom set and was promised delivery in one week. They called the day before and rescheduled for the following week because the bed fame was going to arrive after hours. Then they call to confirm delivery two days before just to call and reschedule again the next day because the bedframe was on backorder. They should have just told me the truth upfront. Canceled my order and will never buy from here again.

Shantel Horne is an awesome salesperson. Thank you for being patient and assisting us with our purchase today.

Shantel is a wonderful salesperson. Thank you for assisting us with our furniture purchase

Do NOT buy from this store. I’m not sure how they have such good reviews. I bought a 4,000 SECTIONAL. It was finally delivered and within minutes of them leaving, the recliner on the sectional wasn’t working and the other side of the couch was broken and leaning. NOW, I have to wait WEEKS for someone to come out so they can “try” to fix it before replacing. How about just replace it, instead of trying to fix something that was supposed to be brand new WITH NO ISSUES. 0/10 recommend. Please save yourself from the time and frustration and buy from another store.

3 months later. Still broken furniture. Damn. They could've just replaced it 3 months ago. I'm hiring an attorney. Biggest POS scam store in Baton Rouge. Go somewhere else!!

Deon Hudson was great, Susie was nice and helpful

The entire staff was amazing!! The manager Susie is so friendly and made sure my experience was awesome. you must really try their free mattress fitting I never knew till now that I was sleeping on the wrong mattress for all of these years. also I didn't know till I was told that a portion of my purchase goes to 3 different charities. they get an A plus in my book!! amazing

Deon Hudson was my salesman. Help me find exactly what I wanted. Thanks Deon for all your help and patience with me.

I was warmly greeted by the manager when I walked into the door and placed with a salesperson. The salesperson listen to my needs and assisted to meet my need. I was pleased with the professional manner the salesperson handled the sale. It has been two days, I have not received a call relating to the delivery of the furniture I purchased. I am dissatisfied with the way delivery is being handled. This is the first time I did not know a delivery date before I left the store after a purchase.

My experience was absolutely fantastic. Thank you so much to my home furnishing specialist Amber Pickett, who did an amazing job guiding me through the entire process of my purchase.

Ashley Store in Baton Rouge (Airline Hwy) never fails with meetings my family’s need. From the very first time we visited the store we have had the pleasure to work with Deon H who makes you feel not only welcome but he possesses the southern hospitality. Deon listens to what you want and makes it happens! My family and I thought he must be a manager from the exemplary service he generously offers but he’s not! We will continue to frequent Ashley Store in Baton Rouge and would encourage our family, friends and others who are looking for quality furnishings for a great price to do the same!

Every we talked with was very friendly. Amber was helpful and not pushy. Definitely coming back.

Thanks Amber (AP)😊 He even took me to another store girl! Lol Everything and Everyone was great!

I had a very good experience.

Very helpful. Lovely things. Great customer service.

I would absolutely recommend this location they are all so attentive to helping you get exactly what you are looking for. I was able to be assisted by Bryan and he was so very helpful through the process, and let me know all the sales they had at the time. I came out with a couch and two end tables at a great price!

Had a great experience and would definitely recommend. They were highly knowledgeable and answered my questions thoroughly.

I went in the store and was out in less than 30 minutes with a purchase. The staff is kind and very professional. The overall process was seamless.

Broken brand new furniture that I’m still waiting for techs to come look at. I should have never bought from here. This is a joke!!!!!!

I was about to furnish an entire house thanks to the Ashley’s furniture location on Airline Drive. I had the pleasure of working alongside Timmy. He was very patient with customer service that far exceeded every expectation. He was pleasant and very professional, I would highly recommend this store for that reason alone.

Poor quality products and even worse customer service. We ordered over $2500 worth of patio furniture and 4 of the pieces were bent, mis-shaped and several parts of the wicker were “cut”. Reported issues to store, was told these were “within” standard 😑. Expected a lot more from the “nations #1 furniture store”.

My experience in the store was pleasant. They have a large selection of nice furniture. My problem is this- after purchasing furniture in the store, I looked the items up on their website to get styling ideas and discovered that each item I purchased was at least a few hundred dollars cheaper by purchasing it online. In total I would have saved $1300+ by purchasing online. When I tried to contact the store to discuss the issue, I found there is no way to contact the store directly. I had to call an 800 number and they submit a ticket to the store to get them to call you back. I am told they should price match the items online, but I have yet to receive a call back. I suppose I will update this if/when I do.

I had some difficulty with approval for financing which was probably not the fault of Ashley due to history of identity theft however during that time my application was misplaced. I received a call from my sales person the next day requesting to come in to complete another which was needed for their records. I came in on the following day at which time my sales person was off work. The gentleman who assisted me was not sure what was needed however later a lady came in who he explained the situation to. That sales lady who I assume was in charge reported she was informed by my original sales person that we ( my wife or/& I) took the application with us which was incorrect. Due to difficulties with getting financing we paid for the purchase with my credit card therefore eliminating the need for the financing application. Also, during our interactions with the sales person we asked where was the financing application which could not be located & requested prior to leaving the sales person attempt to find it. While I attempted to explain this to the sales lady I spoke to today I was not comfortable completing another form when they lost the original one & since I paid with my credit card I felt it was not necessary I was told she had just returned from her physical therapy appointment, in pain & indicated she was not interested in what I was saying implying I was arguing with her. She was convinced that we had took the application with us & only wanted me to redo one or leave indicating I was seeking to argue & since I disagreed with her she no longer wanted to listen. I do regret & empathized with her being in pain but felt that should not have affected her ability to remain professional or consider the possibility that that form containing my personal information could have been misplaced which is of great concern to me. This was my first experience with this business & certainly not a good one.

Not at all great.

Had a really great experience today! Mr Deon Hudson was so helpful and respectable was able to buy what we needed best salesman in Baton Rouge way to go Deon! Went to pay the order and the rest of the team was respectful and appreciative. We will definitely be back. Thank you for taking the pressure out of buying furniture and mattresses. Way to go Ashley Home store

A lot of beautiful things! A lot of nice things even in the outlet section. Staff was extremely helpful. My only thing I didn’t like was, I was looking to possibly purchase a chest of drawers ( not in outlet) but could only find the price on a couple of them. So, no chest of drawers purchased.

Awesome experience!!

Amber P aka AP was PHENOMENAL! It was her first day in the floor and she handled everything like a pro. Very attentive, knowledgeable, and patient. She made my shopping experience a delight.

My experience at Ashley was outstanding with wonderful customer service!

We shopped several stores and found Ashley to have the best prices and selection. We were looking for a sectional on Labor Day and Micah helped us find exactly what we were looking for, and gave us a fantastic price.

Absolutely great choices and wonderful, helpful salespeople who truly listen and are HELPFUL!

very good coustomer service good quality selection amber shuttle was great

Friendly atmosphere and very professional staff. We were treated with respect and want our needs were. I would recommend everyone to visit Ashley.

Great service. Nice products. Can’t wait to have my new furniture in my house. Salesperson Chelsea was great and well informed !!!

Great service - great price. Very pleased.

We love the Ashley store them have beautiful Furniture. Mom and I went to Ashley store looking for furniture for our living room. We love the furniture look beautiful in the living room. The people work at Ashley store them are wonderful people. The place look beautiful. We really love Ashley store

It was a great eperince the sales person were very nice and courteous

Customer service was nice and so were the selections.

This is the worst experience I have had in my life with a furniture store. I was told that I was approved for a free interest account the first 6 month which turned out to be not true. I have went to Ashley multiple times for this and Ashley was supposed to help me then disappears. I have called customer service so many times and no help. Now they keep telling that they do not handle these matters in the store. Customer service is no help. I’m not sure what to do at this point. I am being charged monthly late fees of $40 and recurring interest waiting on some help that seems impossible. Micah at the store tried to help but no luck . What do I have to do to get some help ??? Genesis the lending company told me there is nothing they can do , Ashley furniture would have to give them a call to update them with that promotion . At this point they r ruining my credit and I’m getting no help from a big company !!

Amber S. was the most helpful sales associate. She was professional, kind, and prompt. She made ordering furniture an easy decision!

I have received a recall notice from Ashley Furniture that warned of a potential FIRE in the electrical system of a recliner I purchased. After 2 months and 7 phone calls, I have not received a single return call and just now when I tried to escalate with the recall answering service, they told me there was nothing the recall phone center could do as they had already escalated this 4 times! I then called Ashley's customer service and was told they don't deal with recall issues! So around and around we go with no help from any quarter. However, I am not a quitter so I will write this review in hopes someone else will think twice before buying furniture from someone who is in the business of not servicing their customers when there is a potentially life-threatening situation. I will also reach out to the local newspaper as the public loves the David vs. Goliath story. Lastly, if permitted, I will sue them in small claims court for a full refund. That probably is not permitted since they are not in the same city as I am but at least it gets their name associated with a lawsuit all in hopes the next person does not fall for these same games. Shame on you Ashley for treating your customers so poorly.

Caleb was an excellent salesman!!! He did a great job helping us find the perfect piece of furniture!

Friendly and super helpful.

Ursula @ Ashley Furniture in Baton Rouge got us in and out in under an hour! We purchased the North Shore King Panel bed along w/the mattress and box spring. This is our second big purchase from Ashley and we absolutely love our furniture. The service and after care is wonderful. We recommend Ashley Furniture over all.

The buying and credit process were easy. Our salesman was knowledgeable and easy to be around.

The buying and credit process were easy. Our salesman was knowledgeable and easy to be around.

The last 3 pieces of furniture I purchased were from Ashley. The service has been wonderful and we are very pleased the the pieces. Furniture has been very expensive but Ashley has great prices and great deals!

Dad and I went there looking for a particular table with chairs and a bench and they had sold it so we left. 😞

I love shopping at Ashley top quality furniture. I just purchased 4 bedroom sets & living room sets and love all of it !!!!!❤️❤️❤️ Shanda Moore was the best help me find just what I was looking for.

The staff was extremely friendly and helpful. Our salesman Caleb made it an enjoyable and seamless process.

Deon was a great sales rep! Handled everything with ease and knowledge.

Loved it. It went perfectly and awesome immediate service. I will go back.

Such a great experience. Micah was so knowledgeable, helpful, professional and friendly. Great selection of furniture. We purchased a sectional sofa and a mattress. Good options for financing. And after the sale options are great. Highly recommend

My Associate was very attentive, helpful and caring. It was a very pleasant shopping experience.

Very friendly sales clerk. Only complaint is I haven’t heard anything about delivery

Everything, especially the friendly staff and attention to the customer. I will be a returning client.

So helful, interested in client and their needs.

They truly deserve a 5 star for their service

Entire staff was very accommodating!

Not good quality furniture bought 2 bedroom sets all the dresser drawers rollers or china made and do not last,

I found what I needed and got a very good price

Awesome excellent customer- connected energy and Chelsea listed❤️❤️

The sales lady was very helpful. Explain everything and did not rush you to make decision.

Very friendly and helpful!

Don’t spend a dime with this company! Bought $10,000 in bedding and furniture with these people an regret ever walking in. If you have any problems all they do is pass you back and forth between the store and call center and give you the run around till your out of time and they claim they can’t do anything for you! The delivery is horrible they don’t care about your home when they go slamming things around. Then hurry up and leave knowing the sofa wasn’t working to pass the problem off to another person. This place has horrible customer service!! Again STAY AWAY!!

Our salesman, Deon was very knowledgeable and gave us the perfect amount of time to browse the store before coming to find us!! Great Experience!

Micah was very helpful. He balanced between being sure he was around to answer questions and giving us space to discuss and shop.

Amber S. was AMAZING! She allowed me to browse peacefully until I made my selection! She was friendly and patient with my mom and I! I am very pleased with the service I received today and I cannot wait to have my new living room set delivered! Thank you Ashley Furniture Store of Baton Rouge!!!!

Just shopped here last night. Amber was great! She helped us pick out exactly what we wanted. Would definitely recommend to anyone looking for furniture in the Baton Rouge area.

Shanda Moore my salesperson gave me GREAT service. She made my experience a Good one. That’s why I’m given them 5 Stars.

Received excellent service during my visit. Marco Lemus was wonderful. Made the entire experience pleasant. I will say the young lady at business desk was not friendly at all and I made a purchase! She wasn’t friendly to Marco when he asked for assistance either. At least fake it in front of the customer

Great customer service and a beautiful selection of furniture.

I received excellent customer service at Ashley furniture from sales person. Chelsea Griffin. I walked in. She greeted me with a smile. She asked me what I was looking, for. She took the time to really engage me about the specifics of what I was looking for. she walked the store with me. Miss Chelsea was able to show me the exact piece of furniture that I was looking for and help me with a great price as well. Thank you, Ashley furniture thank you Chelsea Griffin.

Very Poor customer service. Unprofessional management. Very little concern for non-privileged customers...The worst experience I've ever had at a furniture store.

Brenda waited on us answered all questions and helped us find what we wanted in a completely professional manner

The young lady that help was very helpful to me . I went for a sofa but l came home with a matching chair . So she really help me out lot . Because I was planning on get a chair from AF . So I’m happy with my chair . A Plus

Ursla sonnier friendly and professional and we will re Vist again thank you for helping me :)

Great experience purchasing a recliner for my dad. Marco and all the staff could not have been more helpful!!!

Excellent customer service and support by the entire team and my sales consultant, Severly. She was very patient and easy going.

Good selection. Salesperson was helpful and not pressuring a sale.

Excellent customer service and super quick checkout process! Highly recommend Micah!

Found just what we wanted at a reasonable price. We picked it up the same day, making it a perfect purchase.

From the very start of my shopping experience it was very unprofessional, and to be frank… a huge mess. No phone service for at least a week, systems down, and absolute lack of customer service without a care of offering that. Employee couldn’t figure out how to process a credit card transaction, had to show her while she was on her cell phone texting. Communication of delivery from the store completely incorrect, had to go back to the store to speak to someone because no one answered phone all day. Delivery service that was contracted through Ashley was the only professional part of my shopping experience. Will have to be desperate to every shop there again.

Micah was an amazing sales person. He was helpful and available but never pushy. He was knowledgeable and personable. Enjoyed the experience. And we love our new furniture. Thanks!

Good and efficient service from the sales guy.

Their hospitality and getting things done in a timely, respectful manner..

Sterlyn was professional and helpful.

Both Shanda and Micah were very attentive and helpful in meeting our needs. After calling and visiting a few stores, coming into Ashley and dealing with Michah, we were sold in one day. Excellent service and knowledgeable of their products comparable to other brands.

I had a wonderful experience

Had a great experience working with Amber. She was very knowledgeable and answered all of my questions honestly! Highly recommended!

Horrible service !!!! Do not come here !!!!! It took more than a month to get my bed ! They also broke it ! Did not call or contact me at all ! They lied to me !!!!

Inconsistency outlet warehouse help was bad . No ways of communication system down. Everything had to be done manual. If the communication system is down and know form of communication.. The sales clerk was a joy to work with. Manager in charge was confused didn’t know what to do. Just one big mess.

Well informed staff and great selection!

Martice was very very knowledgeable and very polite and could not have asked for a better salesman than him. I gave him an A+.

Sterling very helpful but system down so not the easiest ordering.

Amber is extremely helpful and it was easily the most comfortable l have ever made!

We had a great experience shopping at this store. The outlet prices can’t be beat and I love my new furniture. Amber S and Chelsea are the best!! I’ve never dealt with better salespeople ❤️❤️❤️

Great shopping experience and very helpful staff.

Very helpful and professional.

We were raked over the coals by Wayfair. Went in to Ashley to see if we could get some of our sanity back. We were met by fantastic, personal service and great prices. Thank you Martise & Ms. Susie for a great experience!

Spent over a week to try to find my mother a leather powered lift recliner w/ lumber, footrest and head adjustments, zero gravity, cup holders, reading light the lowest I could find was over 1800$ . Ashley furniture not only had what I wanted and provided a fantastic Memorial day sale I was able to get a power reclining sofa (both ends )with all the trimming for less then 1 recliner would have cost me and the young man was was attentive to my elderly mother and TOOK THE TIME to make sure I got everything I wanted...Thanks Caleb..refreshing to see a sales person put the needs of customer before their own. I'm sure in the future you will receive more business from me and mine. GO ASHLEY

Martice helped us purchase a new sectional. He was incredibly helpful and kind. Thanks for making the process easy!!

I was please with the services. The sales team allowed me to take my time to walk through their store without pressuring and aggravating me to buy something

Soon as we walked in the store, we were greeted by Ms. Amber. Me and my mother went looking for a mattress and day bed only. Amber was so very helpful to us from start to finish. We ended up getting the day bed, not one but two mattresses we needed, and also a nicely used dresser drawer. If you’re looking for furniture Ashely’s is the place to go.

The service was great. Micah was courteous, and very knowledgeable about the products that we were asking about..

Ursula and Micah helped me purchase my tempurpedic bed. It was an easy fast process. I can’t wait for it to be delivered!! Thank you

My daughter and son bought me a lift recliner today from Martice and he was so good to us. He helped us get a great deal. I was so comfortable I did not want to leave. He even made sure I had a good mattress and bed set while I was there. We were so impressed with his help thank you so much.

Thanks so much to Mr. Dunlap! We received excellent, no pressure customer service. My mother is so excited to get her new lifting recliner. The paperwork and business side of things took approximately 40 minutes. Mr. Dunlap answered all of our questions promptly and with the confidence of someone who knows their products and how to anticipate the needs of his clients. Couldn't be more grateful for his kindness and assistance! Please ask for him of you stop by. (As a side note, unlike many folks in sales, he didn't ask us to review him. We were genuinely impressed by his skill and work ethic and grateful for the fabulous deal we got and the financing options. We will be back if any other needs arise!).

Wonderful service by Mrs. Ursula, was greeted right upon walking in and she helped us find something affordable and helped me with financing!

After you find what you need you have to wait three hours or more before you get checked out

Amber was so helpful and informed. She went out of her way to get us measurements etc from a diff store to make sure all was exactly what we needed to know. Helped get us the best price and made our purchase easy in store or from home. Delivery was quick since the distribution car is much closer! Delivery was professional and carefully done watching out for all angles nit to damage furniture or walls! Thank you Ashley!

Ryan was wonderful. He helped me pick all my items. I will definitely return for future purchases!

Amber was an amazing person to talk to and helped us so much!

Great service. Thanks for all your help.

I shopped Ashley Furniture and was greeted by Deon Hudson. He was very friendly and knowledgeable but best of all he also entertained my 3 year old grandson so I could shop. It was a fantastic shopping experience!! This a rarity these days. I would recommend anyone ask for his assistance!

My sales lady was very sweet!

your sales Personnel was excellent their selection of furniture is tops

Amber was wonderful! She was knowledgeable, we walked the whole store until we found the item I fell in love with - only to find out it was sold but she went above and beyond to ensure that I was able to purchase that day! My girl deserves a raise!

Very good

Very helpful but no pressure at all!!! The salesperson was very knowledgeable about everything and it was a very pleasant experience!

Amber the sale lady was the perfect sales person. Nice polite just great! Can’t wait for my couch!!

Very helpful and professional with no pressure

Very pleasant and helpful.

Sales staff very nice and eager to help you. Brian in the Baton Rouge store was very easy to work with.

Outstanding service, salesman was really professional

Nice furniture, reasonably priced. Great service! Thank you Tiah!

Nick was exceptionally helpful in all aspects of my purchase. Ashley has a lot of inventory to choose from …

Ask for Michael Wooten at Ashley Homestore- Baton Rouge,LA. He was very knowledgeable, friendly, kind, & helpful.

Everyone was very nice and helpful

Chelsea was very helpful and was very professional.

Double and triple check the phone number when you schedule delivery from these folks. My couch was delayed over a week due to an old phone number being on file. Triple check with several folks to make sure they they have the right information. They will just keep stinging you along until you help them figure out the problem. Should have spent my money with another furniture store. Thanks to all the Ashley folks for telling me “there is nothing they can do”. Really made me feel special. Lesson learned.

The staff was incredibly welcoming and helpful. I highly recommend this business and I'll definitely be back.

Great prices, friendly service and patience! Let you browse without hovering!!

My salesperson, Micah, was very personable and extremely knowledgeable about mattresses. He made my decision process really smooth. The other staff members were also very pleasant! I would highly recommend Ashley furniture !

Very friendly helpful sales, got us right where we wanted and found what we wanted very quickly. Right price, right quality, right fit . . In and out in minutes. All in all, very good experience. . Kudos to our salesperson!

Great selection, Seth was very helpful and telling me about the furniture and took the time I needed, I chose a table that would take too long to get and chose something online. I did find something on line. Mekyan helped with financing. I will be back tomorrow to finish selecting additional furniture.

Helpful, friendly staff. Checked on us, but let us browse at our own pace. Quick, easy checkout.

DO NOT SHOP WITH ASHLEY FURNITURE IN BATON ROUGE, LA!!! When my husband and I went to purchase everything was great. However that was about 2 months ago and I still don’t have my furniture. We decided to pick Up our furniture from a location that is about 45 mins from where we live. We get there and they don’t have all the pieces. Then the one piece they did have was loaded unto the truck in front of us which had pulled off 30mins before they realized where our item was. Finally they reorder and gave us free delivery. Well the delivery men drops the furniture and leave. As we are opening the boxes we realize it’s not the correct furniture. Everyone I speak to gives me false hopes. They claim they are going to fix it and give me a call back but no one does. Now we are waiting on our correct furniture. This has been an inconvenience and a hassle. No one never answers the phone and every time I drive by the person I need to talk to is never there. But let me tell you what the easiest part of this has been. THEM COLLECTING THEIR MONEY!!! Now I’m left running behind them for my furniture!!! I want to speak directly to Mr. Chad Spencer. If anyone sees this and knows him tell him to email me mekeybapatin@yahoo.com Thanks!

The sales lady was very professional, kind trustworthy and made the entire experience very pleasant.

Huge selection of furniture and great prices too, very friendly and helpful staff.

great inventory and the employees where so friendly and helpful.

Great experience! Staff was very attentive but did not harass or pressure! Will definitely be back!

She was very helpful and patient with me

This team is made of excellent , top notch experienced, well trained and understanding sales representatives they will get you what your looking for at a amazing price the service at ashley on airline is the best. I wouldn’t go to any other furniture store in all of louisiana. These guys will treat you like a friend and not a customer and will hook you up with anything your living room, dining room or bedroom will need at a super good low amazing price.

The service was courteous, helpful and professional.

Amber was friendly and knowledgeable of the products and services and she went out of her way to make sure we found the perfect lift chair for our loved one. We couldn’t have asked for better service! 😁

Worst experience. We purchased two beds and both were delivered broken. It's been three months and Ashley still hasn't fixed or replaced them. Do not shop here.

The sales associate SETH as well as the entire store associates are AMAZING AND PATIENT with their customers!!!! SENDING A BIG THANK YOU SETH for our sale on the brand new furniture we'd purchased! 😀

This was my first time purchasing from Ashley. Brian was a wonderful sales associate! He was kind, professional and patient! My purchase was no hassle and very easy! I will definitely be purchasing from them again and I will ask specifically for Brian! Ask for him when you go!!

Ursula was absolutely wonderful while my daughter was picking her new bed. We were in the store 3 separate times in one day to look and then finalize the purchase. This is our second purchase with Ursula in a year and a half and she remembered my daughter from the first purchase. Thanks for being so patient with a hungry, indecisive teen.

Love Ashley furniture very well made great quality.

Seth was very friendly knowledgeable. Very patience helping us pick out the furniture we bought.

Went in and spent $2k then called the next day to have another item added to my delivery ticket. I was told that it couldn't be delivered, which is fine. The plot twist is that I was told to pick up the item... but to not go through the main entrance to retrieve it unless I was going to purchase something else. *mind-blown* The salesperson told me to go in through the employee entrance around the side of the store and then the person proceeded to text a picture of the employee entrance to my cell phone. I called the manager because this was creepy and the manager said that this was their work-around to showing a better sales quota. Wow! Definitely won't be shopping there again.

My salesperson Ms S. Moore was very very nice and very informative and caring

Micah was very patient and helpful. He even answered some questions after hours. Clean showroom, set-up well. Friendly staff and great prices. Recommend!

(Translated by Google) Easy to buy cheap and easy to load your purchases 🛒 (Original) Fácil de comprar económico y fácil de cargar tus compras 🛒

The worth expiration ever. How come you send broken items from the warehouse to the customer. And you want me to accept it. And you keep me waiting and waiting all day just a liars peoplesUnprofessional.disrespectuful liars….. I don’t recommend Ashley store to any one

Absolute terrible experience. Worst furniture store ever. My bed was destroyed had holes in it and scratched up. We asked for a replacement and they haven’t responded for 3 months now. Never shop at any location absolute scam.

As a former Ashley Furniture customer, I used to enjoy shopping there until the store delivered the wrong furniture (the furniture of someone else) to the house of a dear friend of mine

The Furniture Is Really Beautiful And They Have A Really Big Selection To Pick From, I Love How They Make You Feel Right At Home.

Missed several delivery times and repeatedly tried to deliver a 2 year olds bed late at night despite being told that was not possible Do not shop here

Absolutely terrible! DO NOT ORDER — they 100% do not stick to delivery times Late for both deliveries. Will never buy from them again. YOU HAVE BEEN WARNED

Don’t go there. Bad customer service, wrong delivery . Worst purchase I ever bought

Micah was great! He was very helpful, let me walk around by myself and was also funny and entertaining! Great experience and easy transaction!

My experience at Ashley Furniture was amazing! Mrs. Ursula Sonnier greeted me at the door and was friendly, knowledgeable, patient and simply professional. Love my purchases!

Attentively took care of our needs and the process didn’t take all day!!!

Horrible! They get you and steal your money when you sign the paper that say all says final! Broken bed and horrible matress, $3200 buck wasted!

Absolute worst experience. They delivered broken furniture and have still not replaced it. They actually blamed us for accepting it damaged even when their employees told us to accept and they would replace. Stay away!! Still haven’t received any support from Ashley furniture. Still have broken furniture they they will not fix or replace. Worst company I have ever dealt with. Do not shop here!

Tia was my sales rep. I would recommend her to anyone. She did an awesome job all though we waited. A little longer than what we wanted to. She still did an awesome job and making sure we got what we wanted and I would recommend her to anyone other than that I don’t have anything negative to say great job to you. Keep up the good work and you are a great sales rep and you do an awesome job, making sure that people are very satisfied and happy.!!!!!!!!!! You deserve a raise girl!!

Seth the salesperson was great with us !!!

Great customer service. Showed me to exactly what I was looking for.

Micah greeted us when we walked in, asked us what brought us in and style we was looking for, he pointed us in the areas that we would find what we wanted and told us about the promotions going on in store. The best thing about the time we spent in store was we never felt hounded and he let us shop around. Once we found what we was looking for we waited for him to finish with another customer and looked around the store for future furniture. The checkout process was fast and explained well. Upon returning home we decided to swap one item to another. Called the store and Micah was more than helpful with making the change.

Micah was very helpful & professional.

Micah was great! Let us browse and didn't crowd us. when we decided he was very transparent and speedy in the process!

My salesperson was very helpful and nice.

I had a very great visit and will return

Was gone in no time with my new mattress in back of my pickup. All went smooth, quick and easy.

As soon as I walked in, I was greeted and taken care of. There were so many great options. I ended up buying a couch that day after looking for too long. It was a relief to be taken care of so well by Seth at Ashley. He was knowledgeable and attentive.

Very helpful and friendly staff. Wont hound you while you shop 🙌 when I was ready to discuss more details they were readily available.

Monique was THE BEST! So helpful and super patient with me and my indecisiveness. Will definitely go to her again and will always be an Ashley’s Home Store customer!

The service was excellent and I walked out with a great deal.

I had a awesome experience at Ashley! Micah was very patient and hospitable. I made a one-stop shop. I normally visit 3-4 furniture store before I make my finally selection, but not today. I love my choice and can’t wait to receive my beautiful furniture! I would recommend anyone who’s looking for great quality, prices, and good hospitality…visit Ashley Furniture. I’m very selective and not easily to be sold items that isn’t conducive for me. If I love it—I love it! If I don’t—I don’t! Don’t try to persuade me otherwise. Micah was very professional, informative, knowledgeable, modest, and so patient. I really appreciate him because, I know I can be a bit much on my choices when it comes to selecting furniture. It took me about 2 hours to settle on my choice. But, the poor fellow hung on in there with me. Hah! Hah!Thank you Micah for your expertise, honesty, and hospitality. I’ll definitely will be doing more business with you in the near future. Ashley Furniture is my one-stop shop moving forward.😃

Nice store but the staff attacks you the moment you walk in and they won’t just let you walk around and look. I know how sales people are, but they just need to back off a little.

Beautiful furniture great staff I rate them 100

Micah and the entire team was incredible from start to finish in EACH of my visits to the store, multiple calls & texts as well as circling the store dozens of times. Never once did I feel like I was a nuisance or wasting their time. I definitely witnessed how all of the customers received VIP service. As a result, I bought a bedroom set, sleeper sofa for my guest bedroom, living room sofa chaise w/ end table AND a dining table. I’m so relieved that I was in the area when I stopped by when I did. Thank you to everyone!!

We spent thousands of dollars on dining room furniture and two bedroom sets. Most of the furniture was damaged when it arrived. Five months later, we still haven’t received the correct items. It is beyond frustrating because the company does not have an accountability system. When there is an issue the store points to the warehouse, who points to customer service, who then points to no one. We have been beyond patient but they had the audacity to deliver us more damaged furniture this week. Purchasing furniture from Ashley Furniture was by far the absolute worse decision I ever made. DO NOT SHOP HERE!!!

Seems as though ashley took down previous review, recently purchased living room set with " white glove delivery " and set up. Watched VERY unprofessional delivery drop sofa in mud, force 4 foot sofa through 3 foot door jamb. All of this resulting in tearing both pieces, damaging my flooring. And to top it off, they asked wife to get drill and remove plywood to set up herself. When I questioned as to why, I was told " we don't work for ashley!." Now im stuck with nonfunctional merchandise and being given the run around about whose responsible for my damages. It is ALMOST IMPOSSIBLE to get anyone on phone.buyes beware when being told about exceptional service!!!!

The salesman was very patient, nice and helpful. He took his time to show us different bedroom suites and mattresses until we found the best one for us.

Deon

Busy today, but was served relatively quickly. Once I got a sales person we handled things quickly and efficiently

Great customer service from Deon Hudson awesome job need more like him. Thanks again.

Today I purchased a queen bed, mattress, and chest of drawers for my son. Micah was so helpful and polite. He gave me such a great deal! I definitely will be visiting him in the future for all my furniture needs.

Dion was our salesman today for our matress purchase. He was so knowledgeable and accommodating to all of our questions. He was so great to work with and we are extremely happy with our purchase.

Caleb was great! He was polite and professional and helped me get exactly what I wanted.

Mr. Deon Hudson was very professional, knowledgable and informative. His honesty was key. We really appreciate it.

The service was amazing. The salesperson worked with us to meet our budget and found something that would fit our dollar amount. Furniture can almost sell itself. It’s the village of people employed that keeps people coming back to your store. Kudos on the sales team you have in place.

Was told when purchasing items they would be delivered on the 21st of February. Now I’m being told middle of March. I’ve already been sleeping on the floor while waiting on the mattress and base so I will cancel this order and go get a mattress tomorrow.

Great customer service willing to spend as much time as needed to help you choose your furniture!

They helped us with everything.

I recommend that your salesman continue to be polite , friendly and very helpful to the customer

My experience today with Deon (“D”) was absolutely amazing! He provided a stress-free shopping experience for my daughter. He was very attentive, knowledgeable, warm and engaging. I’m very pleased with the purchase and his level of customer service. As someone who, in my profession, trains in the customer service field, I can truly attest to the fact that D has impeccable customer service skills. Great job, D!

Excellent customer service and communication

Amy, our sales rep was very helpful and friendly, as were everyone we talked to. They were efficient, and guided us through our purchase experience with professionalism and kindness. We are very pleased with the interaction.

Everything was great , love the furniture, and Caleb was very helpful

Great experience today with Nick at the BR location. He was very patient and super kind. Love everything I ordered. Thank you!

Great experience. Everyone was nice and friendly. Jon helped me with the whole process and I’ll definitely be returning for more pieces in the future.

Jared was our sales associate and was very helpful with the furniture we were looking for and making sure we were satisfied with our choices. The pricing was excellent.

Have been shopping for a wall unit for quite sometime. Found it on line but wanted delivery and assembly service. Micha was super to work with. Very helpful and not pushy. I am now waiting for delivery 🚚. WOO HOO!

No pressure, enjoyed looking at all your furniture and found the perfect recliner, Thanks to Deon Hudson for all his help getting the right price

Deion was very helpful knowledgeable and professional

Salesman was professional and we were allowed to look on our own till ready. He explained all the details took our payment and set us up to have delivery contact us when ready. Delivery went very well. All around would recommend.

Seth is an amazing knowledgeable sales consultant. No pressure to purchase. STW

My experience was nothing short of amazing! Deon was very knowledgeable about the pieces offered on the sales floor. He took his time answering all of my questions and ensured that I was satisfied and fully understood. Update: I was provided false information when purchasing the items. My order was delayed many times. I received a call about partial delivery that I missed. When I called back they said my order was delayed two more months. Two weeks ago my update stated that my items would be ready for delivery in two weeks and that was inaccurate. Really loves the pieces I selected but this is crazy.

The service was great, and the purchase experience was easy.

I had a wonderful employee, Micah, who took care of me from start to finish

After months of looking for new furniture I stopped at Ashley on a whim not expecting to find anything. I’m happy to say I was pleasantly surprised at how helpful the salesman was in helping me find everything I was hoping to find. This process took quite some time and he was patient and kind, listening to every concern I expressed and taking them into consideration. Very glad of my experience thus far. Hopefully the delivery goes as well as the shopping did.

Easier to say shop elsewhere!! Took off work to wait for delivery only to receive half of my bed. We were promised a return call in an hour and 24 hours later, we’re still waiting for that call!

I was greeted at the door. The staff exemplified patience, understanding, and compassion. Thanks for coming together as a team to assist me in meeting my needs. I will definitely be back.

Deon was very personable and helpful!

The salesman, Dion, was very knowledgeable and pointed out a very nice feature of our new chairs that we may have not realized was so important. We choose the one with that simple feature and I am positive it will be priceless once in our new home. He added a coupon that gave us 25% off our total purchase, which made the buy possible. When we objected to the extra $289 delivery and set up charge, his manager took another $50 off of each chair, so we could live with that bottom line. Very satisfied customer.

We came in looking for a bedroom set and mattress. Briel greeted us with the biggest smile and brightest personality. We were instantly impressed with her level of customer service. Micah was very knowledgeable in the mattress area and teamed up with Briel to get us everything we needed. While in the store, my husband started having a migraine and the whole team came to comfort and assist. Susan was very catering and offered us some remedies, snacks and a drink to help ease his pain and queasy stomach. We were thoroughly impressed with the high level of quality customer service. This team deserves more than 5 stars!! Thanks again for EVERYTHING!

If our chairs are delivered in less than six weeks as promised, Great.

I found exactly what I was looking for and the staff was wonderful! Our sales person JC and the manager Mr. John were very friendly and helpful. I would highly recommend Ashley to anyone shopping for furniture.

Great service! Brian is the best!

The service and friendliness was excellent I would not hesitate to recommend Ashley to anyone

Very poor customer service. We purchased several pieces of furniture from the Baton Rouge store. It took 4 weeks longer for the furniture to come in than what we were told. I believe we were given a false delivery date just so we would go ahead with the order. Since we made it clear we didn't want to wait 4-6 weeks. One of our end tables was broken when it arrived and we still have not had it replaced or even a reply. Not to mention the warehouse in Manderville is so dysfunctional, it took forever for them to scramble around looking for our order. NEVER AGAIN, this is the last time I order anything from this store.

Mr. Deon was very informative and helpful. He made my furniture shopping experience delightful. I will definitely refer him to my family and friends.

Good service and friendly employees.

Great help in a pressing amount of time…will definitely shop Ashley in BR again!

Bre was very helpful and informative. Everyone was willing to help me.

The Young Lady that help me Her name is Chelsea was very nice and patient

Deon was great @ashleyhomestore in Baton Rouge. I got my adjustable base in less than 30 min. Great customer service with a smile.

I had great experience with sales personnel Micah Wcoten who help me find what I was looking for. he gave great deal on price of furniture I got and can't recommend him enough if you want good sales personnel

Micah Wcoten help find the furniture piece I was looking for and sold it to for great price. He qas big help in my experience shopping with Ashley baton rouge store and I recommend using him my sales person from now on he was great help and Ashley furniture store has great furniture for sale. I can't recommend this store enough for how much it help find the piece I was looking for 2 weeks in Lafayette and they found in minutes.

Great store to shop in! Clean and orderly ! Great service

Our salesman was super helpful and went above and beyond to help us find exactly what we needed. Mr. Deon was the best!

The staff, selection. Prices

Jared was very helpful during our visit to Ashley. Jared was very informative and was very patient. Would recommend Ashley’s to anyone looking for furniture. Gary & Genie

My boyfriend and I are moving in April and we’ve been browsing around a ton of different furniture stores. We stopped in pretty late tonight expecting to just run in and out but we left with a new couch!! Everyone at Ashley’s was so welcoming but we’re giving all the props and thanks to Jared Hire!! He was extremely friendly and was able to help us score our dream couch for an AMAZING deal! We will be doing all our future purchases with Jared and the Ashley’s team (:

After dealing with a terrible experience elsewhere, we came to Ashley’s and it was amazing. He left us to look around without being clingy! We tried out almost every couch within our price range and he worked with us to get us a great deal!

Deon is WONDERFUL! So patient and knowledgeable about products. Deon went out if his way to make our experience great!! We will be back to buy more from him!

Deon Hudson was an amazing sales representative! So patient and willing work with us to get us what we need. Will definitely be back to buy more from him!

Dealing with Ashley Furniture has been the absolute worst customer service experience of my life! It took much longer than expected to initially get the furniture that they said was in stock and available. Then when it was delivered I had damaged pieces and was told we could have them exchanged. Well the “exchange” has now taken almost 8 months to complete. After many canceled appointments, then not showing up, telling me then they no longer had the item in stock or it was not going to available, it was finally delivered. I will NEVER buy another thing from Ashley, nor would I recommend anyone to come to Ashley in the future.

Brie is an exceptional sales professional. She is very personable and answered all questions/concerns. I purchased 4 barstools for my daughters townhome and she provided a no pressure sales experience. Keep up the great work, that winning personality and you will definitely go far.

I had a wonderful experience shopping with Deon Hudson at Ashley. He was very patient with me because I was very undecided, after three long hours I finally made my decisions. Lol Thank you to Deon, the store manager, and Micah I held conversations with them all. Great store! Great Customer Service!! Great shopping environment! Great workers!!

Great customer service and knowledgeable about product and good attitude, Seth our salesman did a great job

During my visit to the Baton Rouge Ashley Furniture showroom today, a young lady by the name of Monique Larroux helped me with my purchases. She was an absolute gem. She worked so hard to help me find exactly what I was looking for. She made the whole experience delightful and I was extremely pleased with my selections! Thank you!

Very helpful and polite staff.

Great selection of living room furniture. Helpful, patient staff. Not pushy.

Great selection and service

I would definitely recommend Ashley Furniture. The customer experience was beyond 5 stars. A huge thanks to: Chelsea, Tyiah, Brian, & Jon G...you guys really really ROCK!! Thanks a lot Chelsea & Jon G for assisting me with my purchase tonight. Chelsea was very patient & super friendly. She made sure I was satisfied before leaving the store. Chelsea & Jon G were extremely nice. They made me feel like I made the best decision with my purchase. I can not wait to get my furniture delivered. Thanks again to each of you for the lasting experience!!

Knowledgeable, sales clerk, and the product was available immediately

prompt and courteous service

Huge selection of furniture at Very affordable prices I was very impressed. Ask for Jared he is the best.

They have great furniture. the furniture is very nice and soft. The staff is very nice and knowledgeable. They have a big selection to choose from. they also have great management.

products snd service with selection

Great service from Sdufrene.

Try to call them. You can’t! They have an answering system that goes in circles or is without a complete menu so you NEVER talk to a real person even the delivery appointment info is handled by this system with texts. Bottom line: you have NO opportunity to communicate with them. Awful system. Will absolutely NOT go back! Salesman: good! Furniture: good! Communication System for customer affairs and information: absolutely awful!

https://www.facebook.com/stories/1263438477188868/UzpfSVNDOjU2NTUxOTI4NTAxMzU1OQ==/?view_single=1&source=shared_permalink&mibextid=W9rl1R

Your sales person was very good and your products look very good. This is the first time I have bought any furniture from Ashley.

Great customer service, friendly and very helpful. My sales Tyiah took very good care of me and exceeded all of my wants.

I have never had a worse experience with a furniture company than I have recently with Ashley furniture. I thought everything was going as planned I picked out the perfect living room furniture. One of my couches was delivered broken. And I’ve been told on multiple occasions I’ll hear from the repair man to fix my broken couch. I’ve been waiting almost 3 weeks when I was told I’d hear from someone within 10 days. The representatives on the website end the chat constantly making it very difficult to find a solution. I love my couches and they were actually delivered somewhat quickly. But it is infuriating paying for something that is broken and then to not receive any customer service on getting the issue fixed. Especially when I’ve paid $3000 for broken merchandise. After this headache I’d rather just return them and find something somewhere else. I highly regret going with Ashley furniture. And that’s just honesty. (The metal frame in the automatic recliner couch is bent in multiple spots making it lean very noticeably outward when reclined)

JAREY was great to work with! Very welcoming and helpful in picking out our new barstools! He’s a cool, funny guy that made buying easy

The “Sleep Geek” & the Sales Rep. (Seth) were very knowledgeable & informative & answered our questions & listened to our needs. They took good care of us.

Absolutely the worst delivery set up ever. They will gladly sell you anything you want and promise a delivery date and you will never get your items. There’s absolutely no communication. Our delivery has gotten pushed back 3 separate weeks already and good luck dealing with management. The rudest people I’ve ever talked to and unwilling to help in anyway when it is their mess up. We will be canceling our order and never buy from Ashley furniture again.

Very nice and helpful store was very clean

We were very pleased with Monique, the salesperson. Her professionalism and customer service was excellent. She has a great personality and greeted us with a smile at the front when we walked through the door. She was patient and listened to our needs and helped us to select furniture we were glad to purchase for our home.

Chelsea was fabulous! She is the reason I came back to the store after needing some time to figure out what I wanted! She was so friendly and made the experience pleasant! Thanks Chelsea!

Brian Webb made it happen ! The entire team was very nice and helpful. Brian made the buying process real fast, the longest part was making my selection. After I made my selection Mr. Brian took care of the rest and had me out the door in no time. I will definitely be doing business with him again! Go in and ask for Brian Webb!

Tried to buy a $7,000 Tempur Prdic mattress but they could not deliver for 2 weeks Dec 30th. Drover over to All American Mattress and made the purchase with delivery Monday (2 days). Now I’m happy.

Very good service! Monique and Micah took their time answering questions and were very helpful and pleasant

Great deal, awesome financing, customized mattress fitting, and wonderful customer service, especially from Trishawn!

Monique was very friendly, polite and an awesome salesperson. She was fun to talk to and work with. She made me feel right at home And answered all questions that I had. She even let me sit in a massage recliner and it felt so good. I would definitely recommend Ashley Furniture and Monique to anyone.

Polite and friendly staff. Good selection of furniture.

Wonderful experience’ great deals… Very helpful and I’m satisfied! Thanks

Brian Webb was the most polite, professional, and knowledgeable sales person I’ve ever had the pleasure of doing business with 👍.

Buying experience was easy. John was a nice person and quite knowledgeable. A lot of inventory available to view. Prices are fantastic. Would buy at Ashley again.

Shaunda was very patient and very helpful in assisting me to find just what I was looking for. She even volunteered to stay past her time to get off when she’d noticed I’d finally narrowed my search down to help me decide and even checked me out. She was the best!! The other employees were very helpful as well when Shaunda was off assisting someone else. Ashley on Airline in Baton Rouge has a very great staff. It took me 3hrs to find what i was looking for but I’m very pleased with my purchase and customer service.

Great customer service.

The staff is very friendly and knowledgeable about their products and very professional. Brian worked with us to find exactly what we wanted at a good price. Thanks Ashley

Bad service . I ordered the set of kitchen table and chairs . They delivered with broken table and they said they will send another one . We waiting 2 weeks they still not delivery the table . When I called them they said they don’t know when the table delivery, they left the chairs at my house and I told them if you don’t delivery table for me I return everything, they said I can’t return the chairs, I ordered the table set with chair and they don’t delivery the table for me and don’t let I return the chairs . First time buy from them and never again .

Easy buying experience, sales team was not pushy, found exactly what we had in mind!! Will buy again.

I bought a sectional couch in August and it showed up in October. The wait wasn’t the bad part, I knew it would take a while. The problem was that every piece that came was either damaged or the wrong color. It is now December and it still has T been corrected. I have called many times and no one ever answers or the call goes to dead air. This is the worst experience I have had in a long time or maybe ever. Very disappointing and borderline angering that you can call during business hours multiple times across several days and get no one. Worst 5 grand I have ever spent! I feel like they got my money and now no one cares.

Very good!! Was treated with very patient Knowledgable and accommodating service!

Incredible service. Micah Wooten was awesome. Very knowledgeable on the store items. Will return for more furniture later.

Jared hire was a great help. Showed us a lot of options. Was very detailed and knowledgeable about everything I asked.

Professional, courteous, helpful and knowledge personnel. Kept me informed through the purchasing process and the delivery

Monique was very helpful with the options I had for the bedroom set I purchased. I would highly recommend her and Ashley Furniture.

From Hudson is the best salesman. He is no pressure and works with the customer to get exactly what they want and really helps to get it at the price range you need it. He is great! We will be back for everything furniture! Ask for Deon you will be happy you did.

The furniture is great however I ordered it in August and just received the last piece. They are extremely not helpful in scheduling anything. The whole process has left me with a sour taste in my mouth and I will not be buying from Ashley again.

Great experience, jared was amazing and he helped us get exactly what we wanted. If you need furniture this is the perfect place to go.

The salesman met my expectations and inquiry. He was thorough, and offered added support for my bedroom furniture shopping needs.

Micah did an excellent job of assisting us with our furniture and mattress choices. We didn’t feel rushed or pressured to purchase!

Courtesy Professional and knowledgeable. Great place to do business

I was searching for a bedroom set and Monique was so helpful and the sweetest in every way!!

Excellent customer service , nice furnishings. Mrs Tyiah Davis and Mr John we’re very helpful and courteous. I thank them sincerely.

Great store, wonderful and informative help, friendly, well lit building—all excellent

Brian was very attentive, knowledgeable and professional. Bought table and chairs at a good price because of pre Black Friday deals. Would definitely shop Ashley and ask for Brian when shopping for furniture and or mattress.

Warning!! Whatever you do do not buy any if your furniture from Ashley. This has been a nightmare!! I bought and paid for a sofa and loveseat in April. It took forever to get it scheduled for delivery in November!!! I scheduled it seven times yet kept getting calls to schedule my delivery!! Then, once it finally was delivered the delivery person couldn’t get legs on the sofa! So it sitting in my living room with no legs and no use to us. Trying to get someone out here to put legs on has been a nightmare!!! I just want y’all to come pick these pieces of junk up and give me my money back. Ashley has the worst customer service in the world! Oh how I regret this choice!

My product came in its box and it is in brand new condition. The delivery guys were pleasant and professional. Thanks

My salesman Brian was very kind. And explained to me the process. Thank you.

HORRIBLE.

Seth was friendly and honest and helped me find a recliner I liked that was in my budget. When I decided on the one I wanted, the manager even came by to say hello. Was able to take it home with me that day, and another employee helped me load it into my SUV. My first time visiting, but I plan to go back.

Bre helped me out so much she gave me a great experience

I purchased my bed from Ashley Furniture on Airline in Baton Rouge, LA at the middle of August 2022. It was scheduled for delivery on 8/26/22. That delivery date got pushed back to 9/14/22. That date got pushed back to 9/21/22 when they only made a partial delivery with the footboard needing to be replaced. They came back on 9/29/22 to replace the footboard and set the bed up only to discover that when they left the partial delivery they didn't leave the hardware. They came back on 10/11/22 with the hardware only to discover that now the headboard was damaged. On 10/28/22 they were supposed to bring the new headboard, assemble the bed and deliver a chest of drawers that I had ordered only to leave headboard, not deliver the chest of drawers and not assemble the bed. I am still waiting for them to come and assemble the bed, give any financial compensation or resolve this matter with any sense of urgency. Don't purchase from them!!!

The guy was so nice and helpful

Very polite and answered all our questions

One of the managers, Jon, was phenomenal! His management and our sales lady Jade took care of us all the way through the process. They were flexible and made the financing happen where other stores didn’t even bother. Everyone went above and beyond and we loved the service! Shop here. Seriously.

Update: I posted this after I had left the store and I still stand by my review that Chelsea was great!! However, now 7 weeks later, after waiting for my order that I was told would only take 4 weeks, I have called twice and gotten two different possible delivery dates. The guy last week was so positive that on Dec 17th I would be receiving my furniture. Now, when I called tonight they told me December 22nd. I would like to say that I would not recommend Ashley’s if you’re on a time crunch for receiving your furniture. I ordered in October so for certain I should receive my order before Christmas! Now I am not so sure and Christmas is being held at my home… we may need to rethink our Christmas Day family time location now. Chelsea was great and so helpful! It was the greatest experience. I was greeted immediately, given my own freedom to do my own thing while she made her presence known but didn’t bother me until she knew I was settled into a couch that I loved (and bought)! It was exactly what I was looking for for a first time furniture buyer. I look forward to going back to the Ashley’s on Airline in Baton Rouge really soon for the rest of my furniture needs!!

We had great and friendly service

Butter and eggs !!!! This place made me feel so comfortable and did not make me feel pressured at all !! Go see Caleb !!

Of the major furniture stores along Airline hwy - Baton Rouge, the Ashley store was by far the most welcoming and of highest class (though not the most expensive). Clean store. Good showroom selection. Sales professional Shanda is the absolute best. She’ll provide knowledgable help when you need it but plenty of space when appropriate.

Micah made it easy. Answered all my questions promptly and professionally. I would highly recommend visiting Ashley.

No pressure sales expert. He allowed me to look around and when I was ready to ask questions he was honest and respectful to my needs and understood what I was looking for knowledge of the store inventory. Great experience!

Caleb Dangerfield was such a pleasure to deal with today! He took great care of Kerry and I. He was able to answer all of our questions about bed options, mattress options and costs. We walked out happy about our purchases. Please request Caleb as soon as you walk in the store. Thanks Caleb!

Sales person Brian very knowledgeable,pleasant while interacting with costumer,make the customer feel at ease while making a decision .explain the process of writing your ticket. I had an awesome experience at Ashley.

Bought something that didn’t work on my sectional. A battery pack. It was suppose control the sectional but didn’t control the phone charging box so had to use a card anyway, so didn’t need the battery and the refuse to refund. They said no refund on anything so all beware I was told once you have the merchandise is your possession it’s yours sales are final

I bought a battery pack that was suppose to control my sectional. It only controlled my recliner not the phone charger box so I still had to run a card to the sectional. The point of this 350.00 battery pack was to have no cards I call the store and they said no returns Once you have the items in your possession, all sales are final Will never spend a dime in this store again All beware!!!!!

after 1 year , 15 visits to find out where is my furniture, being on hold for hours ,changing my delievery dates , yelling and screeming , making a police report, keep changing the reason why things are missing and selling the floor display last year without givining me priorty I recieved a bed without headboards and 4 of the drawers came with broken mechanism

First timing visiting Ashley Furniture. The store was clean and very nice products. The sales representative, Jay who assisted me went above and beyond to ensure I was pleased. Very pleased. Waiting to see how the delivery goes.

Chelsea is amazing , 5 star excellence service. She was knowledgeable, attentive, and is the idea of what customer service should represent. You guys should be ecstatic to have her. Thanks again Chelsea see you again soon for more future purchases❤️

From the moment we stepped inside, Caleb took care of us. He showed us different options according to our needs and we were very satisfied with his attention and pleased with our purchase.

Excellent service. Thanks

Our in store visit was extremely welcoming and successful.

Do not buy furniture at this store. Me and my fiancee went and placed an order in July and everything seemed fine everyone was nice and even mentioned it being delivered the next week. We were going out of town so scheduled it for the following two weeks in August. The day came and we missed work to catch the delivery and no one came. We were called the last minute and informed that it was mishap and it would not be delivered for that date. This happened 2 more times. The last date we got was September 14th. On the 13th I was patient and thought I would hear from the delivery team by one o'clock still nothing so I called and found out my furniture was not even available to schedule. Needless to say I was furious and called the customer service number where I talked to a supervisor, and he told me the estimated date of the furniture even being available to schedule delivery was October 12th. When I said that is just not acceptable he told me he would let me know in 48 hours when it was coming in if sooner than october and if not I could pick something else. I was not happy with that because that's not okay, how are you going to tell me I can pick something else that I didn't even want to just make due??? So I wait the 48 hours and still hear nothing. Following that I cancelled my order and they tried to save it with the mention of a 100 dollar credit (our order was over 3,000) and a reselection of product that they couldn't garauntee I wouldn't be fighting the same freaking issue. I'm telling y'all, save yourself the bull and just go to rooms to go.

The young man who assisted us was knowledgeable and did not waist our time. We explained what we were looking for , he made appropriate suggestions and we were done.

Really good customer service

Excellent service Friendly and very helpful in helping me with my purchase.

A wonderful experience ❤

Well we shopped the usual furniture stores in the Baton Rouge area and found Ashley’s this Sunday afternoon. Monique meet us at the door and set the tone by simply letting us tell her our background and family activities. Put us right at ease. When we started looking at furniture, she was all business. She answered all our questions about all the items we looked at and even gave us options on other like items. Monique acted like she would spend the entire day with us if that would help in our adventure. There was never any pressure, personal qualifying questions, no upgrading pushing or crowding us. We made our choices, she took us to a table to discuss financing, color choices, delivery times, company guarantees, extended warranties. She explained the store sale today and gave us a print out listing each item and retail. I expressed concern over the delivery charge and she called in the store manager and got me a fair deal that I could live with. After she wrote the whole deal up, she went thru it line by line and explained item pricing and delivery times again. We were very impressed with the personnel at the airline store especially Monique. Very friendly and professional person. Hard to be that in some cases. Great experience we are not soon to forget. Will advise others shop there first…with Monique… before going elsewhere. Sincerely, John and Cathy Stallcup

Sales lady was professional and knowledgeable.

Caleb was very helpful and I managed to pick out a bed room set. Customer service was Great. Will be back in the future for more service.

Me and my bestie went in to look around and a lady came up to us to help and that was nice,but we wanted to look arou d without someone breathing down our necks.I did not like that.Introduce yourself and let us know where you will be if we have questions.Let me breathe.

If i can give 0 i would. Horrible experience with them. Took 9 months to get our furnitures and when it arrived, quality was not at par and hd some damages so hd to request for exchange and that took 3 more weeks of getting their act together. There were so many miscommunications and errors. I had to call so many times and still they get things wronh. I am so upset with this storyWont recommend this experience.

Very professional and pleasant to speak with.

My greeting at the door made me feel special and it continued throughout the process of me making my decision. My selection was delivered on time and it went very well. I highly recommend Ashley!!! All the staff members that I came in contact with were SUPERB including the delivery guy Cory!!

ORDERED FURNITURE IN JUNE .. still don't have it in September . Ordered a table .. I've had the chairs since July , so why no table ? But of course I am expected to pay for said furniture. Sound like a good business to order from ? The furniture itself is fantastic . No complaints there .

The customer service and selection

Horrible experience with them. Took 9 months to get our furnitures and when it arrived, quality was not at par and hd some damages so hd to request for exchange and that took 3 more weeks of getting their act together. There were so many miscommunications and errors. I had to call so many times and still they get things wronh. I am so upset with this story Wont recommend this experience

Our sales representative, Deon Hudson, was outstanding, from when we walked in to showing us what we were looking for. A very good experience and would recommend Alshley Homestore and Deon to all our family and friends.

Go to a different furniture store. Our first delivery arrived mostly broken. They forgot to load our loveseat on the 2nd delivery. Now the loveseat is unavailable and on back order. No communication.

Store info says Sunday office hours are 12-8. I called and chose option 3 phone rang for a long time, no one picked up and I got disconnected. I called again and chose option 4, a recorded message said the office was closed! Huh?

Ursula was great to work with! Manager Susie was fantastic as well!

Ursula was very helpful...found what I've been looking for...

My daughter. I ordered a dining room table and server from Ashley Furniture on Airline Hwy. in October of LAST YEAR. I’ve been getting the run around ever since. I’ve been calling every couple of months to get updates being that the sales person does not follow up once they sell you furniture. I kept getting told it would be in in a another month or so. Well, next month will be a whole year and I still don’t have it. I go to the store Tuesday this past week and the manager tells me to give her til Friday to see what’s going on and promised me she would call me Friday afternoon. Well, I didn’t get a call. I go in today to see why I didn’t get a call. Her excuse was she got busy. Needless to say, I canceled the order. This is the worse customer service I’ve ever had. I think I was more than patient with these unprofessional people. Horrible service 😡 Never again.

Ci Ci Savoy was very professional and detailed handling our questions 🙏🏿 We really appreciate her service and will recommend others to come 👍🏾 Thanks for everything!!!!

Monique was very friendly and not pushy at all! We knew what we were looking for and she made it very easy to purchase the items. If you are looking for a fantastic sales associate, Monique is the lady to ask for. Thank you for all of your help.

From the time my husband and I entered the store we were greeted with pleasantries. Time was taken to explain and answer all of or questions. Needless to say we under contract for our new living room set. 😁

Incompetent delivery service - took absence from work, waited 5 hours at home, no delivery. Who does the scheduling-joe Biden? Complete incompetence

Purchased a dining room set 6 months ago. We were told multiple delivery dates, none of which happened. We called to cancel our order and they offered a small rebate and gave us a new delivery date. That day came and went and we never received that rebate so we called and canceled the order. Its a few weeks later and STILL waiting on our refund.

Great service that included friendly, as well as, knowledgeable sales people. I appreciated them working with me to get the best deal! 😀😀

Jade will take care of you. She went above and beyond to make sure my wife was happy with the selection of furniture. We'll definitely be back to see her.

Our experience with Monique Larroux was wonderful and really helpful We enoher great knowledge of what we wanted . We will absolutely come back and buy again from her.

Great selection, super friendly staff. We didn't expect to spend this long here, but we were half asleep after driving an all nighter to move our daughter-in-law to her new apartment that we were furnishing.

The experience was very nice and professional.

Courteous employed. Willing to accommodate. However, the delivery department needs to communicate better on delivery issues with customers. All my home furniture is Ashley. Amber in the batin Rouge store is a Gem and an asset to your organization. Hard working and always willing to accommodate!!! Thanks

Loved my experience ♥️ thanks Monique!: Buying furniture was a breeze.

I am losing patience with the Baton Rouge store! I just spent $5000 on a bed and mattress and can’t even get anyone to answer the phone or pick me up from my 18 minute hold time, after I was hung up on 5x. What a waste of money, they will never get my business again, which is real sad considering I left there very happy with the customer service and employees. Do better Baton Rouge, because you just lost another customer.

Shopping at Ashley HomeStore at the Baton Rouge location was a pleasure. Our salesman Michael was very informative in helping me select the best mattress for my body comfort. He was very professional in explaining my terms of purchase. I am looking forward to visiting the store in the near future to purchase furniture.

Do not buy furniture from here. They have opened an account in my named fraudulent & promised to fix it, accepted fault, and now my credit score has been severely compromised because of this forcing me to push back the purchase of my home! They have been giving me the run around for months and now won’t even speak to me about “my own account” admitted to firing my sells woman because I’m not the only person this has happened to. Go anywhere else ! Not here. Oh and also they refused to talk to me because they said I have an attorney. Even after I told them I didn’t. I delivered a letter to them by hand and now I am seeking legal action

My young salesman was fantastic. He did not rush me in making a decision. He helped me make the best choice for me. Thank you Caleb.

Monique was great ! Very patient and helpful

WORST Customer Service Ever! We purchased 10 of these side chairs for our dining table in February and waited over 4 months for them to be delivered. When the driver took the chairs off the truck and brought them inside, it was immediately obvious that several (5) chairs had an issue with uneven legs and were very wobbly. The driver called the service department on the spot, but they refused to take those chairs back, saying they would send out a technician to repair the chairs on-site. We waited another month for a tech to show up, and from the moment that he arrived he was in a big rush to leave. He looked at a few of the chairs and loosened and re-tightened some of the screws one one of them, only to say he could not repair them so they would need to be replaced. After that, we heard nothing from Ashley so today we called them. Their customer service rep "Osi" told us that the tech had approved 3 of the 5 defective chairs to be replaced and we would receive them in a month or so. He was so rude and disrespectful, saying that their tech was the "expert" and what he says goes. We explained that the tech only looked at a few chairs and only tried to fix one of them. We said we will return the chairs (they still have the tags on them) but Osi said they could not be returned. Osi left us on hold for another 20 minutes to speak to a manager who has only agreed to send another tech to evaluate the other chairs, so now we have to take time off to meet another tech. I will update my review as this moves forward, but I'm just shocked at how rude this customer service rep was. We have done a lot of business with Ashley over the years, but this is the end of the road.

Very friendly and attentive staff. We must have been asked by 5 different employees if we needed assistance as we browsed the store. We were helped by Ms. Trishawn and she was great. Very personable, knowledgeable, and most of all..patient. We bought a sectional and dining room table during a 20% off sale. Very happy with our buying experience.

Really great experience today. Thank you

Great quality furniture,wide selection,great salesman(Brian),he also was very professional and patience.

Friendly and knowledgeable staff.

Deon was great with helping me choose the Perfect piece for my new apartment. He was very knowledgeable along with an outgoing personality. Thanks Deon

Monica helped us find exactly what we wanted so quickly after giving her a few details of our vision. We were out of the store with a couch in about an hour! Monica is very attentive and helpful. Great customer service!!

Monique was very helpful and nice. We found the perfect chair that fit our budget.

Everything I love Ashley it’s great store

The delivery drivers were great! They took special care of my furniture getting it out of the truck, bringing it into my home, setting it up, and moving it to make sure I had it positioned right on the wall. I strongly recommend Ashley. Great team of workers.

Monique was great 👍🏻 I found the perfect couch 😁 Very pleased, can’t wait for it to be delivered. Huge selection and great prices.

I Enjoyed my visit at Ashley Store

The delivery of my items was excellent, despite the fact that it was a partial order. The service was excellent.

3 out of 5 pieces of furniture that was delivered to me on 7/15/22 were damaged. Cracks, pieces of wood missing, end tables not balanced, and drawers not properly installed. All I’m getting is the run around and being lied to about someone calling me back. I ordered this furniture in February. Needless to say it has been an unpleasant experience. All this after waiting all day to have It delivered only for it to be rushed in to my house and the driver hurry up and leave before I could see all the damage at 8:00 pm.

Awesome job best person on person hands on to get what is best for you

Our salesman, Micah, was outstanding. He could not have been more professional and helpful. He made sure we got exactly what we needed. The problem is the delivery process. They do not deliver the product when they say they will. We bought everything based on the fact that it was in stock and would all be delivered in two weeks. A few items came in two weeks. A few more showed up a week later. The rest has still not been delivered after 4 weeks. I will never shop with Ashley again. There are too many good furniture stores in Baton Rouge to put up with this type of service.

We purchased a living room set for our first house today, having an idea of what we wanted but changed our minds completely after David took us through the store. He not only showed us his favorites, but explained why they were his favorites, rated on quality, comfort, and/or how easily the couches were to clean. We changed our minds so many times and went back and forth on what we wanted but David was so patient with us and sweet! Our furniture shopping journey is far from over, and we will definitely be returning soon for more help from David! Thank you again!

This store is a scam. Do not go to this store, you have lot of other stores and online. My order was rescheduled four times and it was suppose to be delivered today, but it is not an open order anymore. They promise a date and reschedule it without informing you. If you end up canceling it they will charge you 10%, that's why i call it a scam. I will post the evidence in chronological order in my upcoming reviews.

Cory was very patient with style changes.

Very professional and prompt we told them what we wanted and they went out of there way to get us exactly what we ask for and more.

Management was horrible! The furniture took an additional month to be delivered. Dresser came with large blemishes due to it being unwrapped and loaded in a wide open unorganized delivery truck. The store has yet to contact me after nearly a month about a replacement. Please don’t go to the Airline location unless you want an expensive nightmare!

My experience shopping at Ashley was very pleasant. I went to the store and purchased a bed for my daughter. It was pleasing doing business with my sales personnel.

Very Nice! Ck Out for yourself

This place is a scam. Please, do yourself a favor and go with a company that cares about their customers and knows what they're doing. 3 delivery attempts so far and they've rescheduled each time because of various reasons. It's been 3 months since I paid nearly $3,000 on a bunk bed and sofa and still haven't seen anything. Every time I've called I am sent to some non-local call center who couldn't care less about my concerns. Do not waste your time.

13 months after order and still waiting on furniture, also make sure your furniture isn't damaged. Our coffee table had a hairline crack straight to the table top.

If you want to teach you children hardship and overcoming great obstacles have them purchase furniture from Ashley here in Baton Rouge

Monique was an absolute delight to work with! We found exactly what we wanted and it was a great experience for us.

Deon was a great salesman & very nice from the beginning when we walked in the store . He assisted us with putting our furniture on the truck ! I will definitely look forward to working with him again .

Went to Ashley and got the couch of my dreams at an excellent price. Deon helped me and was extremely friendly along with the other employees. I would highly suggest giving them a try.

Cici was amazing and very helpful and pleasant to talk to. Monique was rude and condescending.

I had a wonderful experience shopping for a sofa with a very friendly and knowledgeable salesperson, Chelsea. I recommend Ashley Store for your furniture needs.

I had a great experience today at Ashley’s. Brian was very patient, helpful, kind, polite and delightful. I would definitely recommend Ashley’s to my family and friends.

The young man who helped us was courteous and very professional. Experience was great.

Fast, friendly service.

I was led to believe that i was purchasing a new sofa set that had been "discontinued". It was sitting in the back warehouse. I purchased the set at "new" pricing and picked up the set the next day. When I unloaded the soda and set it up I found a tear in the front of the sofa that had been sewed in an attempt to repair the damage. I immediately called the store to let them know of the damage and was told that my purchase was "as is" and that I could not get a replacement. The sales person never told me that it was not a new sofa set. As of yet nothing has been done to resolve this issue. Extremely dissatisfied!

Good service & very friendly

Chelsea helped me and made it so easy for me to pick the perfect couch for my place. It was a great and smooth selling experience!

Our sales person Ursula was so nice helpful. We found everything we needed. It was the quickest and easiest furniture buying experience ever.

Very satisfied!

When my girlfriend & I walked in we passed approximately 4 workers & nobody stopped us or even attempted to ask us if we needed help finding anything, but as we walked further back in the store we came across a young man named Caleb. He was GREAT from start to finish & I was very impressed at how thorough he was in explaining the different things such as how to finance through the store as well as different sales that were going on because of Memorial Day to even finding me the right mattress that aligned with my body properly. He also made sure I found something that was reasonable to my budget. When it was time to start the business aspect of everything I was approved for for a certain amount & he made a call & got them to approve me for a little more because the furniture I was purchasing was $94 more than what I was approved for. This prevented me from coming out of pocket $94. I will definitely be back to purchase more furniture for my new apartment & future homes to to come & when I do I’ll make sure to ask for CALEB & you all should do the same thing as well. 🫡💯 (only reason I gave it 4 stars was because of the rest of the staff lol.. they just did not give off friendly & welcoming vibes-they just would look at you)

Wrongfully double charged me for furniture created yep seperate accounts without my knowledge ! Caused me to loose the home I was purchasing the furniture for by causing my credit score to drop 61 points !!!! I will never shop here again the error still has not been corrected and I'm taking legal action.

Staff was patient and informative Did her best to help me

Not only were my items delivered months later than expected, they came damaged twice. I canceled

Sales lady wss great

The service at the store was very good they young lady who helped me was very nice, but when I purchased a mattress they say you get a 90 day trail and you can switch out if it's not a good fit for you but what they don't tell you that to return for another mattress under the warranty is that you have to pay a 20% restocking fee and in my case it would've been 800 dollars. But anyway when they arrived with the 5k dollar mattress it was damaged and I refused. Long story short IT WAS HELL TRYING TO GET MY MONEY BACK FROM THEM. So I do not recommend buying a mattress from here because if it's not the right fit for you, you will have to pay to exchange it go to mattress direct no exchange fee and you get a longer warranty.

Nice stuff. Only bought one thing cause deal was for first item only.

Fantastic salesman!

Had a great experience. The staff was really nice and helpful. Highly recommend it.

bed

Most of my furniture comes from here. Great place usually great selection depending on the area.

Order furniture in November 2021 delivery date was Feb 2022. Furniture never arrived. Received half of a bedroom set. The storage drawer and mattress for day bed but no bed. Broken head board that delivery guys set up with a through and through crack. New delivery date after I called inquiring about furniture is July 2022.... but I'm being billed. Messages representative was amazing but the rest of my experience has been extremely disappointing. The stars are for my rep.

Big store with lots of choices! Professional and courteous employees!

Stopped in the look at the outlet options and found the perfect sofa. Monique was outstanding!

Brian was great and help out every way possible

At first I gave them a 5 star rating because the customer service was amazing. 1st thing I’m not big on leasing furniture or anything. I don’t play about my credit score and was told they would do a soft pull and it wouldn’t affect my credit. While I’m talking to the lady it went down 2 points (credit score) but she told me this So I wasn’t mad about it I expected this. Four days later an hard pull was charged to my account it went down 11 points and then another day passes by it went down 15 more points mind you Im furious at this point I will not be getting anything else from Ashley’s it’s too hard to build a credit score and get easily destroyed Im a freshman in college I wouldn’t recommend Ashley’s unless your paying full amount that day update they are so unprofessional

Our servicer Cameron was unbelievably helpful, would absolutely recommend doing business with this company and location

Ask for jade at the Baton Rouge store she the Best !!!

Chelsea Griffin was very helpful

Excellent , was trying to go room to go first but I’m glad to stop by Ashley’s.

The service was excellent and Mr. Corey was very informative polite and extremely courteous with me and my family members I truly enjoyed my visit to the store on Arline Highway Thank you so much The atmosphere is wonderful

Brian was a wonderful salesperson, he had great personality and easy to talk to. He walked us through thee process and helped us understand every aspect of what we were buying and the financing. Very knowledgeable and will recommend him to others!

Great service, once we were greeted and given a brief layout of the store we were allowed to browse.

Staff was GREAT very helpful threw out our1 hour incounter.

Ms Jade did an amazing job. Her patience was impeccable. Her desire to make sure that I was completely comfortable which my choices was next to none. I was very pleased and immensely satisfied!

Ashley has tons of recliners to choose from, excellent customer service and they made the financing experience really easy and quick. Because the recliner I purchased was in stock, it will be delivered in less than a week. Thank you Ashley!

If I could give them a 0 I would. I've had a defective night stand for months and can't get a replacement or repair. Promises of call backs from scheduling have gone unmet. Now I have a reclining sofa that is not usable and I can't get a call back to schedule their tech. Wrong parts shipped and still can't get help. Customer Service line has been horrible. Hours on hold and more hours talking to agents who can't actually schedule a repair. I'll never buy here again.

Deon was a joy to work with on getting a new recliner for the husband. Thanks Deon for your professionalism, politeness, helpfulness and most of all your integrity! We found out Deon was a fairly new employee and he handled himself very professionally. We will return to Ashley furniture for any future purchases.

They have beautiful furniture with great prices. Quality woods in every model and an oustanding customer service.

MONIQUE!!!!! Y'all she is the Best Salesperson ever. My initial plan was to only purchase a bed and mattress because my funds are limited. This wonderful woman was able to help me finance within my budget a bedroom set w/mattress, dining room table and chairs, sofa and recliner...babaaay before I left we were planning how I was going to get a new house, furniture one more bedroom, and the color schemes in trend for my sofa set! She is everything you want and need in a knowledgeable, attentive, and focused home furniture Salesperson. She didn't sell me furniture she helped me decorate my home. Go see Monique at Ashley on Airline. Tell her Nicole and Miss Opal sent ya.

Shopping experience was most enjoyable. Sales rep was very courteous, patient, and assisted me in choosing my bed selection. I was very pleased with my purchase.

My Fiancé & I purchased over $10,000 worth of new home items back in July of 2021. Paid off. It is almost ONE YEAR LATER. Still haven’t gotten all of our items. Keep hearing it’ll be a date, keeps changing. Received items that didn’t have all the pieces so of course we have nothing in whole put together. Can’t get a straight answer. Never have I been able to reach any help. We will never recommend anyone to purchase from such a unprofessional furniture store. I am so angry. One whole year of waiting and still unhappy with it all. Today we receive the rest of our bed pieces, of course still waiting for a piece of our tv entertainment center that was never delivered also. Everything’s still in boxes just sitting for months…….

Brian is the best!! His personality and helpfulness has made the whole experience a pleasure to do business at Ashley Homestore Baton Rouge, LA.

Was very satisfied and easily sold on multiple pieces of furniture due to the amazing service at the store. However this experience soon turned into a nightmare once we left our store and the purchase was made. We were told it would take 4-6 weeks after purchase for the items to come in. it is the end of the week we were supposed to get a call about delivery and have heard no word. IT IS IMPOSSIBLE TO GET ANYONE ON THE PHONE!! The online tracking doesn't even recognize my order. I cant get ahold of anyone to get an ETA on my furniture!! WHERE IS MY FURNITURE and WHEN IS IT COMING IN?! As someone who paid 10+grand I should at least be able to contact some one! Or at least know where my furniture is and have updates on when it will be coming on. Very disappointed, after this sale I will not go back.

Failure To Be HONEST After hours of a sales visit we were informed that 8 of our 12 pieces were avaible for delivery. Only to find out we were BLANTLY LIED TO for the sake of a sale. This was a rather large sale. If you would like good effective communications from HONEST sales people DO NOT COME HERE. I have text the number provided to attempt to resolve issues to no avail. STAY AWAY! UPDATE... 5 months later ASHLEY attempted to deliver a buffet that was cancelled due to not fitting in our space. I personally visited the store and cancelled this piece. Three weeks now I have been waiting on proof this was in fact cancelled. 8/8/22 FIFTH attempt to contact a store mgr. currently on hold for 24 minutes nd NO ONE CAN HELP!!! STAY AWAY FROM THIS COMPANY!

Great service Great price! Bought a comfortable couch.

Nick was very helpful and knowlknowledgeable about Tempurpedic Mattresses. They have a huge inventory to choose from. I would highly recommend this store and this sales person. I give a 5 star rating.

Still waiting for my order after 3 months. Today I received a call from them telling me it was ready to pick up so I asked if I could go today they lady said yes. Few mins later she called again saying that only the chairs were ready to pick up, I said ok I’m still going and asked what time they close she said 8 and just to make sure before driving all the way to Gonzales I called and they told me my order wasn’t ready and that the warehouse was closed today. So I don’t recommend this place!!! And is not the first problem I had with them. I guess I will have to go and cancel it

The sales person was knowledgeable and I received my furniture on the date and time that was promised. I received the President's Sale as promised and the furniture was delivered and assembled as promised.

100% recomendados . me encanta todo en esa tienda

I really appreciate the salesperson that helped me choose not only what I needed but what I wanted. He also worked with me within my budget. I went in only to look but ended up buying because they understood my end goal. Thank you, Deon.

the salesperson was very polite very courteous and professional she was very thoughtful of my pickings of items and guided me with great concern

Cannot stress enough, go elsewhere. We are very understanding people but have been lied to over the past year and a half about our furniture and uninformed of the process, having to reach out to them to receive updates. There is good quality furniture and better customer service other places.

Nick was very helpful. This was my first big purchase i’ve made and he made it easy for me! He let me take my time in deciding which bed and mattress I liked the best!

The service was excellent, the employes were very attentive an helpful. An everything in there was very good an very good prices the only problem I had was my wallet wasn't big enough for all the good furniture that I would love to see in my house I truly recommend any an everyone to go there when looking for furniture even if ur money isn't right they do finance an they work with u even if u have bad credit or no credit at all , I promise you if u go there u won't leave empty handed. It's so much good things I could say but you you guys gotta go an see wht I'm talking about I promise u won't be disappointed.

This was my first post. “Great! Great! Great! Ms. Ty was very helpful! All the staff were wonderful. All smiles and all willing to help. I will shop there again!” The two stars goes for my overall experience, but the last CSR, Ms. Amber I would give her directly 5⭐️.My first overall experience was great . Then when my order wasn’t delivered on the date I was told it would be delivered I waited three week before I went back into store to see what was holding the shipment up. I spoke directly to my salesperson and her response was she don’t know what is going on with the delivery. She said she would have her manager call me later that day and she would give me a call or text if her manager didn’t call. I never received a call or text from her or a manager. So a week later I go back into the store to speak with someone to cancel my order. The customer service representative looks up my order and call for my salesperson to come to the CS counter. Do you think she came? NO. So the CSR say she will put in a ticket to expedite my shipment and it should take 72 hours. She told me she would be sure to have my salesperson give me a call. Another week goes by and again no call. So you know I go back to the store and speak with another customer representative. Ms. Amber, who was the only helpful one. Thank you Ms. Amber! So she opens my order and guess what the previous rep never put in the ticket to expedite my order. Now I’m shaking my head. I ask Ms. Amber to cancel my order. So she put my in cancel status and ask if she can have a manager call me later to try to work thinks out with my order. Later that day she calls me back. She informs me that the Assistant Manager felt that she shouldn’t call, so she was leaving the call for the store manager, who would be in two days later. Two days later the store manager did NOT give me a call. Ms. Amber called me that day. Ms. Amber did what she said, she was able to get the shipment expedited and I appreciate her for her efforts. Thank you So Much Ms. Amber! But the previous experience, managers not calling, CSR not doing what they say they are doing, salespersons avoiding their customer, all that disgusted me. So I asked her to still cancel me order.

Chelsea was knowledgeable, welcoming and kind. She was the first and only person to acknowledge me and because of that I'll be back soon and ensure Chelsea is my person. I'm also very pleased with my purchase, its price and delivery time frame.

I gave 3 stars only because the manager was very kind. However, One of the workers (a young lady) needs to be trained on being straightforward with the customer and provide the customer with accurate info instead of being a fast talker. This is the 1st time I've ever felt like I was dealing with a dishonest car salesman in a furniture store! I'd probably shop here in the future if I can deal with someone else. Maybe.

Very nice and helpful

We were greeted by a very kind salesperson and he helped us choose our bar stools.

Ashley was very courteous and professional.

Ursula was great. She really listened to me. It was a great experience. Yes

Was placed on hold for an entire week after I was approved with no expansion of why. After it was () resolved was told my delivery date was one date and it didn't come until 7 months later

The best customer service and furniture

Biggest job every! Zero communication. They only tell you what you want to hear! Can’t ever speak to anyone by phone. They are always from another country and can’t understand them. Then you drive to the store and you think you will get better service. Very disappointed in this store and the people that work there.

Charli was so helpful. She listened to our needs and found the perfect bed for us that fell within our budget. The sales team went above and beyond to find the best deal for us. Thank you Ashley Homestore! Can’t wait to sleep in our new bed!

Great customer service and excellent options which were reasonably priced!

My sales associate, Charli, was extremely helpful, efficient and friendly. She showed me several options for my needs, continued with accessories and items that I may need in the future. Never felt rushed or pushed. Very pleasant experience.

Store was very clean and nicely displayed. The sales associate who helped me was very nice and efficient. I will be back!

Purchase came out to just shy of $3,000 in early December and have had zero customer service since. I have to call over a dozen times to get someone to answer the phone to provide information on my order. Since my order I was told 6-8 weeks, but to call every couple weeks to check on it. I have spoken to someone at the store over half a dozen times and all they tell me is 8-10 weeks but do not have any further information. I spoke to someone last week who actually cared and said they would submit a ticket and I would receive a call within 3 days. It has been 6 business days and still no call. I called the store 15 times over the course of today with no luck on anyone answering the phone. I will go in this weekend to cancel my order and get a refund. I have heard good things about Ashley furniture as a whole but this store in particular is nothing short of disappointing.

Friendly, helpful, attentive associates.

Shawanda B was great, she helped us find just what we needed. we will definetly go back

Great experience! Love my furniture!

Charli was great! She was able to help us find what we wanted quickly and made it a great experience for my family.

I would definitely recommend! The entire staff was so wonderful and helpful! Caleb was my sales person and he did an amazing job!

Good service

Monique was amazing! Such a great lady and fun to talk to. No pressure and very helpful. She took her time to answer questions and even match accent chairs. She even shared the commission with the sales lady that helped us when we just looking the other day but wasn’t available today.

Went to this store to buy a bedroom set for my son. Ended out around $1700. Swiped my card, associate informed me she had it rung up under her profile. So it was bought under her name and she would cancel. That the money would be back in my account by the end of the day. And that I could either buy it again before the funds settled. Or I could wait and come back. They knocked around $100 off for the inconvenience. I went ahead and rebought in store. And the funds didn’t settle till the following day. I was told everything but the dresser would be delivered by Wednesday of this week. Took off work early, never got a call. Today is Thursday, called them. Was informed it was 5-7 weeks out, talked to a lady on the phone that said the bed was available but nothing else was. Told her I was tired of the headache and wanted a refund. She hung up in my face. Called back, went through everything again. New guy said it would be 2-3 business days before they called me to CONFIRM I was canceling. Then another 7-10 days for the refund to show up. Place is a joke.

This is definitely a store and company my family and I will never do business with. This is a long lasting issue of 6 months. Finally I thought the problem was coming to an end once they arranged to pick up the broken/misplaced furniture on Jan 11th. Here it is, Feb 3rd and they have not given me my credit/refund!!! Terrible organization! Save your money and shop Wayfair, Amazon, and West Elm!!!

Wonderful store to shop great people working in there. And they let you take your time. Brian you were great.

Shonda and Nick provided excellent service!

I was extremely happy with Charlie. She was amazing and very helpful. I will definitely go back very soon to purchase more furniture but only from her🤣

We purchased a dinner table set, which we’re very pleased with the price and quality of it. My husband and I plan to return and purchase a mattress set. Our salesman, Mr. Brian W., was awesome! He was informative about the products and attentive to our needs. This was a very pleasing shopping experience!

We were looking for something specific and Charli was very helpful.

The experience was great. It was quick and everyone was helpful and nice.

I recommend many things about Ashley home store. I went there to by a power sofa and power recliner. When I got there I was helped by Caleb Dangerfield who gave me excellent service. He helped me find what I need. He was professional and happy to help make sure I was satisfied with Ashley’s homestores’s services. I recommend Ashley homestore as the perfect place to by what you need to make your house a home.

Shawanda has exceptional customer service. Ask for her!!! They have a great selection of furniture. Prices are a bit over my budget.

Nice store very friendly staff. Strange how different from the website it was but overall a good experience.

Nice store. Unfortunately we were ignored and was able to loop more than half the store before someone asked to help us. Jade saved the experience from being a 3-star review. Recommend her.

We just purchased a Realyn bedroom set and the manager was so helpful! Ashley also has the best furniture!

Still haven’t receive my original bed set I order and phone call about the situation. Its been two year and no one never return my calls. They keep changing manger. I though it was taking care of when a high up supervisor help me but still wrong. Told me my order was going to be deliver that day and deliver date change 10 min before arriving. I hope others have a better experience than me.

I didn’t know what to expect when I went to Ashley Furniture but the nice gentleman greeted me and had great customer service. he help me through everything I was very much appreciated with all his help and his manger had good customer service and very helpful. I just want to thank them for helping me. I will be returning back to the store.

I had my house destroyed by a tree thanks to hurricane Ida. So I was in the Market for EVERTHING to refurnish my house and was so happy when I walked into Ashley home store and Micah Wooten approached me. I found and got everything I need in one place. The store is HUGE and the sales associates are very friendly and willing to help. I had been to places where people will walk off to help someone else and then text you 2 days later on the product you were questioning. So ashley sold me because Micah never left my side through the whole process and it was a one stop shop... defiantely a great experience.

Great customer service!!

I went in today on1/3/22. They were very nice and helpful. I was very pleased with Micah Wooden. He help answer questions and show us around. We made a purchase and I can’t wait to get it in. Thank you for showing you care about us. If you are looking please go see him at the airline location. You will be very pleased.

Charli was professional and super helpful. She showed me similar items to what I was looking for but when I told her what I wanted, which wasn't in stock, she quickly helped me get it ordered without pushing me to spend more money.

Ursula was a great help to us in finding our new sectional. She walked around with us all over to make sure we were happy with our choice.

My wife and I purchased a entertainment center from here a little over 2 months ago. We were going to just shop online and have what we wanted shipped but we wanted to actually see it in person. So I called ahead and they had the few we wanted on display at our local store. We were pleased with the in house selection and our salesman helped us pick out which one was best for us. We thoroughly enjoyed shopping here. Now for the bad…. Everything after the sale was horrible. From our order not even populating online for status to getting a different ETA every time we turned around. So we were informed online (before purchase) that it would estimate 3-4 weeks for delivery. Then in store told 12-16 weeks after purchasing. 2 weeks ago we called and it then informed us 17-19 weeks on back order. Then we contacted customer support who told us 2 weeks out. We were completely confused and didn’t know when our items would arrive. If you want an ETA DO NOT CALL!! contact the customer service for the main corporate they will get you your correct ETA. Now for the delivery…. this will make me never shop here again if they continue to outsource to this company. If possible and they have it in stock, just pick it up yourself it will help save your headache. Two gentlemen who were the most unprofessional people I’ve ever seen, I tried to make short conversation with them, completely ignored me multiple times, left trash all in my house, stripped one of the holes that the bridge screws into. didn’t even put the entertainment center against the wall, so my wife and I had to move it ourselves. I was just ready for them to get out of my house. Paid $149 for premium white glove delivery. Also after they left I noticed they left a massive rut in my front yard. So do yourselves a favor, if possible, bring it home yourself. Now for the item. It looks good, no cracks or any damage other than the stripped screw. Only two complaints are the right cabinet on the console is not installed straight and it looks crooked so idk how I’m gonna fix that because it looks tacky. And it was missing a grommet cover. Overall, I probably won’t shop here again unless I bring the item I purchase home myself. Hope this review helps someone. Happy New Year!

Never again.Never......Again. 7 months to have my furniture delivered. Absolutely no communication. Customer service will tell you anything just to get you off the phone. Delivery service....where do I start? Took several attempts to get my first delivery after 3 months after my purchase. They no-showed. They even lied about making an attempt. They said I wasn't home. And they took a pic of my front door as proof. Firstly, I was in my driveway working on my car. And I personally saw them drive past my home without stopping. I was told that I would receive my bed first. So I got rid of my old bed after my first delivery notification 3 months in. After 7 months.....my bed was literally the last item to be delivered. It's nice furniture. But damnit, it's not worth the frustration and lies.

Prompt Charlie was very helpful from the moment my wife and I walked in the store

EDIT After being given the email below I have contacted them repeatedly and still have not received any help. Ive resorted to contacting the BBB in an attempt to get someone from Ashley's to respond to me and it has resulted in Ashley's canceling the order I'm making payments on but havent received. I texted the number they send so you can get updates on your deliveries and that is how I found out my order had been canceled. I have not heard anything Ashleys about canceling my order, theyve just canceled it while letting me continue to make payments to the bank it was financed through. It's been nothing but ruined credit and a massive heache. Buying from Ashley's has been a nightmare. It was mistake after mistake from our sales associate from day one which lead to higher costs because purchases were entered incorrectly, a delinquent payment since my address was entered incorrectly, even after I pointed it out and she assured me she would fix my address, it was never fixed so I didn't receive my first bill, and now dealing with incredibly rude customer service when they call to set up deliveries that don't actually come even after I've lost pay taking time off work to be there for the delivery Ashley's called me to set up. I was told I need to make myself more available for Ashley. It has been absolutely horrible and every attempt to contact customer service has failed. After just receiving a partial order we discovered our sales associate also messed up our end tables, we have 2 end tables we dont like at all, that we never would have chosen, that don't match our coffee table when it was supposed to be a matching set. Yet another disappointment.

Very Helpful and Patient,show me several bedroom set

Friendly and helpful . Did a great job helping me selected the best furniture at a great price. Thanks for all your help

Our sales person, Monique, had an amazing personality and went out of her way to make our purchase and delivery happen by Christmas. We had been to several other stores that day and service and attitudes were horrible!!

I was greeted by the staff. Felt welcoming. They were able to answer all of my questions.

I purchased furniture from Ashley in September and October. We paid cash for our furniture. The sale association told us once we paid for the furniture we should receive a delivery date so we did we was supposed to receive our furniture last month November but we didn’t, on top of that no one from Ashley reached out to me or my husband about any delays with receiving our furniture. So we went into the store to get an update and a status on our furniture the store tell us that the rails for our bed was delayed. The store tell us the we will get the furniture in March of 2022. Me and my family went to Houston TX this passed weekend and purchased furniture and will be here on Monday. When we return back into the states on Sunday we went straight to the store and to cancel the order and to receive a refund. The store manager informed me that she was able to do the process on partially of my funds because not the manager for the store on Airline hwy and once the manager returns they will process the refund . We still have not heard anything back from anyone from the store and have not received the remaining of my refund. This is unethical and disrespectful to me. All I want is my money back

Wonderful experience all around. The customer service is stellar. The selection is amazing, beautiful! The process of purchasing was quick and easy. I will be back.

LIAAARRS! They said the couch i wanted was gonna be here in 4 weeks just to TAKE MY MONEY! I been waiting since October 10, 2021 and They updated me that the couch will be here in feb 22, 2022!!! If I cancel i will be charged with a percentage of the retail price! 😡 WORST BUSINESS EVER

This review is for the store. Not the product! After you decide on what items you plan to purchase, please go to their website and compare prices. I ordered two power reclining sofas and one power recliner in store. The total came to $7500 with delivery and setup plus 5 year warranty. I financed through Ashley. After I got home, I decided to make sure that is really what I wanted and went online to view other items. Plus I felt I was paying too much. Shout out to the salesman Cory. He definitely got me. That's when I found out I spent $2500 more than I would have if I had ordered online for the exact same items including the delivery setup and warranty. I feel the salesman could/should have told me there is a price difference. I immediately called and canceled my store order and bought it online. If you have the cash or credit, please shop online. I plan to pay this off in 2 to 3 months so it was a better option for me to buy it on credit card. Ashley, please tell your salesmen/women to inform customers of their options!

Check out your best customer service with Shawanda Buchanan!!!!

I enjoyed shopping at Ashley HomeStore.

Excellent customer service at the Baton Rouge store. Kindness and humor made the experience easy and pleasant! Will definitely return for our next furniture purchases!

Great experience & service… I get excited walking in knowing I will leave with something fly & great service Thanks Ashley for always making my experience a pleasurable one 💕🖤

Shonda Moore was the best!! She was knowledgeable about the different interior design types & was very helpful!

Finally have my dream set

Painless shopping experience.

Great costumer service and Cody made our purchase super easy! Beautiful and good quality furniture!

Cece was very professional and helpful. She went over and beyond to make sure I was satisfied with my purchased, provided me with her personal number in case I had any issues.

Shonda and Cici made our shopping experience a breeze…very helpful and patient throughout the entire process. The entire staff always made sure we had someone helping us and offered help whenever needed. We were able to get everything we wanted and we are so relieved. So big thanks to Ashley’s for everyone’s help!

DO NOT BUY FROM ASHLEY, My experience with this store has been terrible. We bought some furniture pieces and they told us they would be available in 2 months. We were ok with that. When they were available for pickup, we went there only to find out that they were NOT in the warehouse. They offered free delivery, and two weeks later, they delivered BROKEN furniture. I had to call for an exchange, finally got them to schedule it after two more weeks. THEY NEVER SHOWED UP, even after asking to confirm the delivery about 5 times. I called and they said "oh it seems they were on their way but they realized they forgot one piece". Now, they're saying I have to wait 12 TO 14 WEEKS, to replace my broken pieces. I said I wouldn't wait that long and that I want a refund: THIS STORE HAS A NO REFUND POLICY, so we are stuck with it. Complete waste of time and energy, and what is even more frustrating is that if I had known that they had a no refund policy, I would have never bought from them. They do not tell you this before buying, you just find out once you have a problem. I wish I had a -5 star button. Do not waste your time and buy from somewhere else.

I understand deliveries are months behind due to covid, but after waiting months for our living room set. We were informed that the love seat that we order in July is no longer available. It was deleted from our order without our consent or knowledge. We then finds out that it is no longer available after the sales associates try to reorder it.

Great service!

Monique is the greatest. She was patient, attentive, and very helpful with my purchase. Could not have asked for a better experience. Thanks again Monique!!!

I didn’t give it 5 stars because I had to find someone to help me..

Service was great, however furniture could not be financed. So we went down the street and bought more. No finance problems.

The experience of purchasing my furniture was great. They are terrible with delivery. I’ve taken two days off of work to receive my sectional, I only received partial delivery, which they did not notify me until it was delivered. The day the other piece was to be delivered they telephoned during the time of delivery to tell me my furniture is still not in. I’ve called sent an email with no response or help. They left me a message yesterday to schedule my delivery. I called today and was told it still isn’t in. The absolute worst. Do not order furniture from Ashley.

Very friendly and knowledgeable staff...don't feel rushed throughout the process. Thanks!

Monique was awesome. She was helpful from start to finish.

Thanks Ashley home store for great sales people and quality furniture.your the best, thanks again tom and Judy guidry.

Ms charli She was really helpful

Very nice person Mrs. Norma Jean was the best. Very polite she greeted us as soon ad we opened the door. She gave us space to browse the store and wasn't all over us to buy. We went back and purchased with her after we made a selection.

Customer service is awesome

The service and selection was superb. The quality of the furniture is very good as well. The only reason I’m giving them 4 stars instead of 5 is due to the delay in deliveries !

Micha!!!!! He was very helpful and very detailed. Came in and showed him with I wanted and he went beyond what I expected. Would highly recommend Micha and shopping at Ashley’s furniture. Great Experience

At first I was very pleased with my experience here however after waiting on my order for a month, I was then told over half of my order wasn’t available and that I would need to cancel those items. Since they sold me items they shouldn’t have sold me, I asked them to price match on other items they did have which I find reason (if you get a similar item). They did not and they expected me to pay a higher price when they already messed up my order to begin with. After I canceled the large half of my order, it’s finally time to have my sofa delivered. I’ve tried confirming the delivery date of my order a dozen times and I keep getting notification to confirm the delivery time. I tried calling the 1-800 number but no one is answer and it’s just disconnecting. All I can say is I should have listen to my friends and family to avoid this place.

We bought a 40x60 wall art piece today called Glass Shower 2. It was on sale 25% off and we had the nicest saleslady named Monique L. She was very friendly and helpful and took very good care of us !!

David helped us find exactly what we needed. Very polite, knowledgeable, and honest. So refreshing

To say the least my original order was cancelled within the store without them reaching out to me and letting me know. The store messed up on the paperwork and I would of never known my furniture wasn't being delivered if I didn't call, the store never called and they can't tell me why they didn't and nor can the 1-800 #. I redid the order for them to charge me more saying everything was the exact same when it wasn't. The customer service told me they were giving me a discount for the confusion to find out I didn't get compensated for anything, not even the delivery fee. Here we are now with them delivering the sofa with missing pieces. They already received the funds and are washing their hands with me and my concerns. I repeat do not ever go to them for any business, it is the most unprofessional set of individuals and I refuse to buy even a rug from these guys. They have good quality of furniture but the worse at doing anything right for the customer. I wish I was able to give no stars.

I had a great experience on purchasing my furniture. Mr Nick and Ms Stephanie did a spectacular job with assisting my family and I. I plan to go back and furnish my house with them. Go see them now!!!

Ashley Furniture has lost their glitter. I understood deliveries are months behind due to covid, but after waiting months for my young sons' loft bed for it to be delivered and the poor gentleman not able to put it together due to it missing hinges and screws. Thank God for great delivery team that care Custumer service for me and boxed everything up. *** Customer service dropped the ball*** They never ordered the replacement parts, placed me back on the list for repairs, or even followed up. Friday 10/28, I contacted them numerous times. Today 11/2, I contacted them numerous times from bots, agents ending the call after 12min wait times, and finally the chat with us text. The agent Adrianna stated she took care of everything and then it should be resolved by 11/8. We will see, since this is the same lie the last agent told me and the delivery tech on the day of delivery when the issue was first realized. It's sad that Ashley allowed this to fall through the cracks, especially involving children's furniture! Go to other stores if you can, Ashley is not the same!

We went in to “look”…and ended up with a living room suit and a new Tempur-Pedicure bed with base. The staff was extremely helpful, especially our salesperson Shonda, and manager, Stephanie. Even with the computer systems going down, getting the financing pushed through, and recommending somewhere to eat while we waited, it was one of the best furniture buying experiences I’ve had. I can’t wait to have my new furniture arrive, and hope to get many years of use out of it.

Ursula!!! She was the BEST furniture consultant. She made the entire experience smooth and easy. Ursula was kind and patient. She made great recommendations for our style but wasn’t over stepping boundaries or pushy like most sales people. She was truly a gem for our furniture shopping experience.

Great Service!! Will be back!

My girlfriend and I went in to check out couches and Micah was great. He knew about every set we walked by; the features, color options, and delivery times. He didn’t pressure us to buy, just informed us of our options. We left to go see a few other couches at different stores, and quickly decided to come back here. The other salespeople were pushy, and didn’t even ask about our needs. We will definitely purchase from Micah at Ashley again.

The furnished is great and very nice I love it the store, the worker's help and nice people 😀 price it's ok

I came in today and Monique Larroux was so helpful! Picked out the perfect piece. Thanks for the awesome customer service.

I have made two purchases within the last 6 months and both experiences were great! The staff is awesome, patient, and knowledgeable.

Best in the world

Nice furniture, nice customer service.

We drove to Gonzales to pick up the furniture two times. We got 3 call starting the furniture was ready for pick up. We got half the order on the first trip. The second trip was a blank trip. A complete waste of time. The third time we called before leaving home. THE FURNITURE WAS NOT IN. I will never ever buy furniture from place! Ever! Never!

Quality furniture with good customer service

Hello Everyone, Monique was an excellent salesperson; she was very professional and patient. She took the time to make sure all my information was entered into the system correctly, and I received the best prices. I look forward to investing more with Ashley Homestore because of her. Thanks Candace Perry

The expertise, knowledge and patients of the employees. It took me three days to make up my mind to make that purchase however I was shown so much patient as well as knowledge of the merchandise that I was purchasing. Thanks

I have only had positive experiences with Ashley’s Furniture. In the store, I am met with kindness and professionalism. I am treated with patience, commitment and efficient service. My online purchasing experience has been quite easy and I have always received my purchases in a timely manner. I have even received prior to my expectation. Who doesn’t love getting a beautiful piece of furniture earlier than thought? Recently, I made 2 large purchases over the phone and as always, Shonda M., Sales Associate, who has assisted me numerous times with my purchases, again made my purchase one of ease, simplicity and satisfaction. Thank you again Ashley’s!

A few months ago I ordered the upholstered bed & when it was in they gave me the WRONG pieces for it , it took about 2 months for them to exchange everything.... no one knew what was going on and acted soo confused ! so 2-3 weeks ago I ordered a dresser chest thinking everything would be fine and I got a call saying that it was ready for pick up which it WASN'T, everyone is giving me different dates on when it would be in. So with that mistake the GONZALES store tried to sell me the same item on the floor and it was scratched and not suitable enough so i declined the offer. From the beginning they told me it was going to be ready oct. 2 then oct . 16 , they very next day & NOW its Oct . 22 ! I WILL NEVER BUY FROM THEM AGAIN ! & I made this clear when it came about the second time. None of them care they blow everything OFF & didn't even do nothing to atleast TRY to be sympathetic! When it actually does come in they will hear from me again. Other around me saying they had a bad experience with Ashley Furniture too , but idk their situation but for me it was unprofessional & VERY BAD CUSTOMER SERVICE ! NEVER AGAIN

The absolute worst experience I have ever had over some furniture. They delivered me broken furniture and with missing pieces and have the audacity to still try and charge me because of THEIR poor documentation and THEIR MISTAKE. Do not waste your time or your money at this establishment. You are better off ordering something from Amazon where it will at least get to you in a decent timeframe as opposed to several months down the road.

Great furniture selection and prices. Terrible delivery services.

Great Service, friendly staff, and variety of inventory to chose from. Amy Miller, sales associate who helped us at Baton Rouge store was wonderful!

Staff is very helpful. Pointed me right in the direction I needed and made a quick and easy purchase. Cheaper than many places I had been looking. Will be back!

Great experience Charli had great customer service which is hard to find. She gave me options which was what I need I will be back.

Great customer service!!!

Good selection and staff!

Very good customer service

Horrible customer service. I told the saleswoman that I wanted a real wood dining table. She told me that furniture isn't made from real wood anymore. All I could do was look at her, shake my and and leave, while still shaking my head.

I recently moved from California to Baton Rouge Louisiana I came to Ashley furniture home store back in July in Baton Rouge. I ordered a bed, mattress and box spring I also purchased two kids beds, kitchen dining set and sectional couch. My box spring and mattress was scheduled to be delivered today and when it arrived it was the wrong item I was extremely frustrated I’ve been sleeping on the floor I had nothing due to moving out of state so I then went into the Ashley store in Baton Rouge in tears explaining what happened and Amy Miller and CiCi Scvoy was extremely helpful they sit me down got me something to drink calmed me down and insured me that they will take care of me and they did just that and more they was able to switch out my mattress for a better one and also was able to schedule it for pickup the next day. Amy and CiCi has went above and beyond for me and my day so much better and I could not let their great custom service go unnoticed I will HIGHLY recommend this specific store to anyone in the Baton Rouge area definitely the best customer service I’ve experienced since I moved to Louisiana. I would also like to recognize the store manager miss Stephanie she was awesome very friendly and made sure everything was fine I will definitely return to purchase more items.

No high pressure sales tactics! Charli was amazing and worked hard to make sure we got exactly what we wanted. The credit check was quick and easy and we were in and out in minutes.

I would never recommend this store to anyone. I ordered some furniture from these guys 7 months ago. I received some of it a month ago, and some of the stuff I received is damaged. The incompetent manager named David tried to tell me I still need to start making payments even though a lot of my furniture is still missing and they haven't replaced the damage stuff yet. I reported them to my finance company and the finance company filed a dispute so that I wouldn't have to make any payments until they deliver all my furniture. These people are liars and they don't know the first thing about customer service.

Norma, my sales associate was amazing, and she made purchasing my new furniture painless.

Where do I start? The absolute worst decision I could have made was to purchase furniture from this company. We paid (in full) over $20,000 in March of this year, and I am still waiting for my order to arrive. I am so disappointed. If only they'd been honest about estimated delivery, I would have decided whether or not to wait for my entire order to arrive. I would never purchase from Ashley Furniture again.

The company tried to set up delivery for September 29th to deliver only HALF of the couch. The other half of the couch now will not be available until October 22nd... I paid in full for the couch so I do not want half a couch delivered. I will never buy from this company again.

We were there in the store for almost two hours and then had to go ask for help and still waited for another 20 minutes or so before anyone came to help us. Then the sales person never told us how much it was going to cost only told us that we were only approved for a partial financing when the Signs all over the store said 4 years interest free! I was deeply concerned about the way this store does business they basically lied about what there advertising states! We will not go back to this store! There are other fury stores to shop from!

Will absolutely not recommend to anyone. Whoever they use as their dispatching company is absolutely terrible when it comes to getting your furniture delivered to your home. I purchased bedrooms items on July 20th and the estimated time of arrival was the first week of august. Contacted our sales rep, delivery items were delayed. The next scheduled delivery was on 9/9, the team completely skipped us which resulted in waiting 2 weeks for the next delivery. Spoke to a manager at Ashley’s furniture to move all of our items to the 25th of September. I then called the dispatch customer service rep just to verify that all of our items are in, she told me that they are but was not attached to the 9/25 delivery. Therefore my items will be split into 2 shipments. September 25th,2021 I was expecting a dresser, adjustable base (that comes with legs) and a mattress. I am currently missing a whole mattress and legs that go to the adjustable Base. After I told them that they said all my items were in the warehouse yesterday, the delivery team informed me that they ordered the wrong size mattress and that they would have to reorder which is EXTENDING THE DELIVERY EVEN MORE. We have bought furniture from Rooms to Go around the same time as well and the furniture pieces arrived exactly a week later with no issues or delays and at the time frame they told us it’ll be delivered. So if you’re looking for furniture, I highly recommend to shop at RTG.

The staff is really friendly and nice

Very helpful, very courtesy, pleasant and clean.

My shopping and sales experience were great. However whenever it comes to delivery and communication the service was awful. I’ve been waiting 3 months for a bed, set up for delivery multiple times, only for no one to show up or notify me of cancellation. When I called customer service, they were not helpful and brushed off my concerns. I had such high expectations for this company but have been thoroughly disappointed. I would not recommend doing busy at this store.

Beautiful furniture and super friendly staff!! They don’t hound you while you’re trying to browse, but they make it known that they’re there to help if you need! The process of buying my furniture was quick and easy! Would definitely shop at again!

Suzie M. was amazing! Made our purchase stress-free and no pressure. We actually made 2 trips to the store and she remembered all the information we shared with her the previous day. Wonderful sales professional! If you go to the Baton Rouge location ask for Suzie!

The staff are very kind and helpful.

Jade was great, she pointed us in the right direction, and assisted us in choosing our forever furniture. Very satisfied with experience.

Love the quality of the merchandise

So incredibly disappointed! I bought my couch for my new home on 2/21/21 and it was delivered on 3/9/21. My tv was installed on 4/5/21 and that's when I started sitting on the couch. It crunched like plastic and was super uncomfortable. Then the fabric bunched. On 4/17 I went back to Ashley to compare to the one I'd originally sat on. It was a totally different feel (and sound) but I was told I could switch or replace. On 5/2 I'd made my decision to switch and picked out a different couch. However, I was told by the manager that I'd been misinformed. I'd need to file a complaint with the Guest Response Team. On 5/4 I called GRT and emailed pictures of the couch to Mario.l@helpware.com. 5/21 was the first available appointment for an in person inspection of my complaint; Gerard had a scheduled window of 11-1 so I took off work. I called him at 1:00 and he said he was on his way. He arrived at 2:00. He looked at it and wrote some notes and took pictures. On 6/2 I emailed customercare@ashleydsg.com for the status of service order #9446376218; no response. On 6/7 I called GRT at (866) 787-7930 and spoke to Becky. No update; I was told to give it another week. On 6/17 I called GRT and spoke to Thomas. He said they were issuing a refund and I'd be contacted in the next day or two. On 6/24 I called GRT and spoke to Gabriel. No update; I was told again to call back in a week. On 6/29 I called Gerard and asked him if it usually took this long. He said he submitted the report the day after the inspection. Also on 6/29 I called GRT and spoke to Destiny. She said the service tech (Gerard) closed the order. She said she was surprised that he didn't try to "fix" the problem while on sight and checked with a supervisor. She came back on the line to say that the claim was denied because the complaint was simply "customer perception". I only wish I could add the pictures here of what was in the store vs what is in my home to show what is considered my "perception". I will never shop at Ashley Homestore again nor will I recommend it to anyone. Edit: the first pic is in store; the second is what is in my house.

Very nice store! Helpful employees and personable manager!

The service and employees there was real nice and I love how they respect everyone’s space by greeting u and helping with merchandise all while wearing a mask 😷.

Very informative and helpful 👍

It’s was a great experience reasonable prices and fast service

JB my salesman was real fast ,accurate, professional, well spoken and represented....I would recommend him and the store to any and every friends of mine.

The service we received was excellent. Norma, the associate who assisted us, was very helpful, friendly, and attentive to our questions and preferences.

I was taken care by Ashely and she was very knowledgeable on the product and help me find my dream furinture. And I am so happy to see it all come together.

Great! Even though the store was packed with customers for the Labor Day sales, we were given quick, courteous, efficient service.

My sales person was Shawanda Buchanan. She was awesome!!! I could have talked with her all day. She was very kind and had a beautiful personality. She was also very knowledgeable. I am very please with my purchase.

I would not recommend Ashely Furniture to anyone. Although the shopping experience was good, the customer service after has been the worst. It is understandable that there may be delays, but Ashely has repeatedly lied about committed dates for delivery for 3 months. This includes the text on morning of delivery that stated that the delivery is on its way, only to be told when I contacted customer service that it was not even scheduled for that date. The store manager shared my frustration, attempted to help, was unable. Cancelled order. (Thankfully without cancellation fee- that was something the store manager was able to make happen) You can buy Ashley products elsewhere if you like- other stores carry them and you might actually get them delivered.

Very professional and helpful service! Great experience!

No furniture delivered despite multiple dates given. The dates pass and then a new date is arbitrarily given. Then one lucky day the delivery truck actually showed up at my house but my furniture was not on it. Fun times

Very friendly and knowledgeable staff. Amazing pricing.

I came in on my lunch break and I was running but I was taken care of expeditiously. The service was great.

Shauna was very knowledgeable and attentive. prices are competitive and financing was hassle-free.

Great store we told them what we wanted and Dwight work with us and got the job done I didn’t have to hop through any loops it’s always good to get what you ask for without having to go through a act of Congress to get what you want thanks and keep up the good work it’s good to know that the customer still comes first

My experience at Ashley furniture home store was amazing, I was guided throughout the whole process in detail by a representative. I can’t wait for my order to arrive.

Very disappointed. I didn’t realize how the salesperson failed to mention the actual price of the sofa. At the time we went shopping for furniture there was a sale for an additional 25 Percent off. While shopping I asked how much is this sofa. The price that should have been quoted was the price of the sofa and not the 25 percent off price. When I got home and looked at my receipt i purchased an 1800 sofa and I thought I was purchasing a sofa for 1300 with an additional 25 percent off. What a scam. And the sales floor manager comes over to speak with me when she find out I was paying cash. She seemed rushed and did not really take the time to answer any of my questions. Never ever again will I shop there.

The warm welcoming that my husband and I received was phenomenal. My sales person was “JB” and he was very patient with me in ordering the items that I needed. Thanks so much for your service, you are a great asset to the company.

Bought a beauty of an "office couch" price was hundreds of dollars cheaper than the MANY other stores we went to. Our associate Nick was very helpful and helped us load it up. Always a great shopping experience with quality furniture!!!!

I went to Ashley today to buy a bed and a sectional. I was able to finance both with no money down. My salesperson was awesome. I had a good experience

Apparently I have different expectations than everyone else (or else I just got the best salesperson ever!) Her name was Shawanda Buchanan and she was bomb. I knew what I wanted and she helped me get the funding I needed to buy it at the price I was willing to pay monthly. She worked her magic! She was able to schedule me at a date that worked for me (roughly 10 days out). Of course I want it delivered NOW, but honestly, I've bought enough furniture to know that's not realistic.

It is absolutely ridiculous to wait months to receive my order. We ordered in March and still have not received our sofa and loveseat. Of course you don't get any answers other than it's not in their distribution center yet. Are there any orders being filled? If you delivered someone order today when did they order so I can have an idea how backed up you are.

We bought a bed frame in June and it took two months to get delivered. That I understand. But the delivery guys came in my home with an under shirt on and no mask. That’s not something I was expecting. But to top it off the bed frame is broken. We went in the room to get measurements so we could get the box spring purchased and that’s when we found it. It’s where the rail hook would normally drop into the slit. I have sent a message to my sales person and have not had a response back. This was my second time buying with Ashley furniture and sad to say the first one wasn’t the best but since they opened a new store I thought I would give them another try! BIG MISTAKE. I don’t recommend them for any furniture. I rate them zero. No one has tried to reach out to me.

My husband & I just bought a new living room set & bedroom set at Ashley and Amy was excellent to work with! We thought we might have to wait a while, but our furniture was delivered within 2 weeks! Everyone was super nice & helpful! Great customer service! Thanks Amy & the Ashley Furniture team!

We got an entry way table and a couch. So far so good. Haven’t gotten them delivered yet. But customer service was great, price was good and quality seems on point.

Awesome service!!! Jade Martin was indeed the best sales representative I’ve ever had coming into Ashley’s here in Batonrouge, Keep up the great work you guys, oh wait we cannot forget about David you’re a great manager we love your personality Thanks so much!!

We were very fortunate to have Amy Miller as our introduction to Ashley Home Store. She was very well informed about style,quality and service. Amy answered our questions in an easy to understand manner and was quick to get answers for us. It did not take long for a decision to complete a transaction. With her assistance we were able to put together a sophisticated and beautiful room

They're Very Friendly, straight forward and Informative almost like family lol, I was told my furniture would be delayed from the start and that's okay with me because I like to know what I'm getting myself into before I get into it lol...I appreciate honesty this gives me time to renovate

When I purchased my furniture from here, I purchased a 5 year protection plan telling me that if anything happens to the furniture it would be fixed or replaced. I've had my sectional for a year, which gives me 4 more years on this furniture. One of my recliners broke at the bottom where it extended and its not allowing it extend fully, I called to file a claim, and was told that this one part of the sectional isn't covered!!! Then they go on to tell me that it's a different coverage plan to get it fixed. Had I been told this at the time of my purchase I would have purchased any and everything needed to keep my furniture up, but unfortunately I wasn't. I called Ashley furniture, and I haven't received any feedback or anything. I think it's completely unfair on my part the haven't 1 year and have paid for a protection plan, and can't get my furniture fixed! I will never purchase from Ashley furniture again...and wouldn't refer this place to anyone!

Great store, beautiful furniture selection, friendly staff.

Great service and products!