Ashley Store | Baton Rouge, LA 70809

Great customer service before and after purchasing !!

Amber was great - very knowledgeable and down to earth.

I came in just browsing around but I was very impressed by the assistant manager and sales consultant Caleb they helped me through a very easy financing process and helped me find furniture that I didn’t think I needed the staff is very friendly and welcoming to the store and I was pleased with my purchase at the end without feeling forced or talked into a deal that wasn’t to benefit me.

Showing on GOOGLE their 3 PCs dining room sets , wasn't their ad the Sale person said so why put out a ad and it's fake. I went there and I do think it were wrong for this one.💯

Laurie is a great well the best sales person she gots great furniture taste and makes me crack up she’s hilarious. She sold me a queen mattress and adjustable and couple accent chairs my first big purchase lol

Was lied to by multiple employees 1 of whom was my sales person I believe his name is Deon about a battery pack being included with oversized electrical reclining chair. Called to see why it was not with the chair when delivered and the male store manager stated "they don't come with the furniture and then said when you get the chairs you sign off on a paper saying as is and we don't do returns on furniture from the back" which I never asked about his attitude reminded me of a used car salesman selling lemons which immediately upset me even more because before i spent my money he was so nice asking about my marriage and telling how he had been married over 25 years or so and pretending to be giving the best price and adding discounts all the while He was standing next to deon when the entire sale took place and knew that I was given a blank as is paper to sign lishowing no furniture damage. Over $5000 spent and you expect to be pleased with service. I feel as tho I would rather give this furniture away than use it. Long story short the manger Said I would get a call back the following monday about the battery pack and several weeks later still no call or email response. I hope this deters some customers because I would rather order delivery from the internet like i usually do but do to time restraints i didnt. In All honest and the manager was nasty but I just shortened the conversation for sake of time. The only reason I picked furniture from the back was because the newer furniture on their sales floor has the cheaper thinner leather compared to the furniture in the backwhich the employees pointed out and said the furniture in the back was only their due to space constraints. I even purchase a 1000 dollar warranty which I regret now. 👎 p.s. ordered a pack off line for under 60 bucks. I just don't like being lied to the being disrespected and lied to even more with the supervisors.

Derrick with the white coat (BR) location got me together! My experience was fast and efficient. Any question I had, he answered it with no problem. Pull up to Ashley Furniture and ask for Derrick, he will get you right!

Been to six furniture stores to find that “just right” recliner for myself. Started with Ashley Furniture and after five more, I ended back at Ashley Furniture. My sales person, Courtney, helped me find “just right”, fit and price. Everyone needing to buy or browse will be amazed at the selection and prices in comparison to other stores. I’m very pleased with my experience at Ashley Furniture.

This has been the most frustrating delivery experience I have ever had. Let's start with the beginning of the purchase. The original delivery date for my furniture was scheduled for June 12th. As this date was getting closer and closer, I never heard from Ashley about a scheduled time for the delivery. I called the local store telephone number, which goes to a call center. The call center advised my delivery was never planned by my sales rep. To make a long story short, the call center provided a delivery date out of courtesy for June 13th rather than the originally scheduled delivery date of June 12th. On June 13th, Ashley's third-party delivery service showed up to pick up the items I purchased, and of course, my items were not ready for delivery, so the delivery truck left. No one in the store took any accountability for my items not being ready and kept making excuses for why my items were not prepared. Now, here is where it gets unbelievable. I had to call ten times and eventually decided to visit the store. I spoke with (2) Assistant managers, my sales rep, and the GM (Thomas). I was told it was their error and that the delivery service would return later that afternoon, if not first thing in the morning, on June 14th, but rest assured, my furniture would be delivered. I felt somewhat satisfied that my furniture would be delivered, considering this will be the 3rd date. Still, I trusted that coming from the GM would ensure the delivery would take place as a courtesy to a customer whose delivery has been delayed this many times. However, as the evening progressed, I grew concerned as I had not heard from anyone regarding the delivery time. I called the assistant manager and was told they tried, and the only resolution was to have one of the sales rep's family members deliver my furniture on the back of a truck. The continuous unfulfilled promises and delays, and to have to go back and forth for four days to have this happen, is simply unacceptable. Of course, I don't have a choice but to allow the sales rep family member to deliver my furniture. Now, here we are. It's June 14th, 3:30 pm, and my sales rep called and said his family member couldn't deliver my furniture because he had no help. Ha! I am in limbo and would like to cancel my order, but I love the pieces I purchased, and all I want is the delivery for which I paid a fee. I want a concrete date and time ASAP. From what I understand, no one in management has phone numbers to call anyone to get anything resolved. They can only email. So, I must wait for them to email whoever and await a response. I decided to try the call center again, considering the physical store location was not helpful. I called in and spoke with a supervisor named Maria, and she said she would try to get my furniture delivered on June 15th, but I will have to wait for a call back to confirm. So, this is now Day 5 of continuous promises not delivered. It is now June 15th and I received a call from Maria that my furniture would be delivered today and to await a time for delivery. Soon afterwards I received a text to schedule delivery time BUT it was for June 13th that’s right June 13th this date has already passed. I thought this was an error so I called into the call center and was told my furniture will not be delivered until June 19th. I am so upset at this point I called the GM (Thomas) and he explained he was tired of trying to get my furniture delivered and he asked me to cancel my order. Can you imagine a GM asking a customer to cancel their order? All I want is my furniture delivered and no one at Ashley is trying to make that happen. I keep receiving false delivery dates not upholding their promise for delivery. Buyer be aware!!!!!!!!!! Once you purchase your furniture, that’s a rap! You are on your own because if something is wrong, you must go through an act of congress to speak to a human, then you have to wait for the human to send out emails, wait for the human to get a response, and now you are in this issue for several days.

Shawn was great, he has a strong team that will help him grow into a seasoned Salesperson! The whole team was helpful and friendly.

Courtney was awesome to work with. She answered every question about mattresses.

Great service and pricing! Amber was very knowledgeable of the inventory. This was a no stress transaction

Shantell was great and really helped! We needed an electric recliner fast for in upcoming surgery and she helped us find the perfect one!

Every one there is concerned about you and that you are satisfied whether they are working with you or not. My sales lady Ms. Laurie was very helpful and went over and beyond to make sure I got what I wanted. Highly recommend Ashley’s for all your home needs

Super employees Rare!

Shantel was great!!! Great customer service. She was very familiar with the products and did everything in her power to please me.

Laurie was super nice and super helpful. She made finding what I was looking for easy and quick.

These guys are absolutely terrible and I have a friend that works there and he goes to school and they make him work from 7:00 to 3:00 which means that he only has two hours of sleep before he goes to school. Also the manager has slammed the door on my friends finger and throughout the entire day of school his finger was in immense pain. Also they took money out of his PAYCHECK to pay for pizza WITHOUT his PERMISSION.

I had such a wonderful experience with Deon. He gave me the spacing I needed but also checked in periodically which I love. We got a few rooms knocked out as we are currently redoing the whole house. Great service and can't wait to get our stuff in

They do not honor their warranties. They lie to your face about almost everything. Our loveseat broke and we tried for over a year to have it swapped out. But bever got it resolved. We had to run them down and almost force them to honor the warranty ( which is very expensive) and we couldn't get what we wanted. They no longer made that design of loveseat. Then told us not to get rid of the broken loveseat, to hold on to it because they would haul it off. LIE!!!! They wont touch the old broken one. After spending THOUSANDS of dollars with them. You got me once.... NEVER NEVER again Ashley....

Great service and prices

they don't have fabric panels for sectionals the dining sets are too narrow and to long what you see is what you get

Great service, great attitudes, no rushing, and definitely great prices. Amber was excellent. Definitely get with Amber whenever you go! I am definitely satisfied and will definitely be back for all of my furniture needs. I recommend Ashley’s ANY DAY!

Tyler was very helpful and very knowledgeable about what was in the showroom. He listened to what we were looking for and brought us to the sectional that we ended up purchasing.

Personable, helpful & knowledgeable. Great customer service and care.

Deon was great! He got me exactly what I needed quickly and was very detailed in explaining everything ! I’m happy I came to Ashley’s

My experience was great. Caleb Dangerfield assisted me. He was extremely polite, helpful, and knowledgeable. My only problem is having to wait a week for my furniture to be delivered. This is not good business.

I found the chair I was looking for thank ya'll for helping me the staff is awesome.

Kaleb was very personable and knowledgeable about the products. Helped me find a great deal, thank you Kaleb!

Tony was awesome!!!! Walked us through everything and make sure we got Exactly what we needed!! Very respectful!!😁

My experience at the Ashley store was Amazing! We worked with Alexis and she was patient and super helpful. My 2nd purchase in two weeks! The other staff were cool as well and had a lot of personality as well. Alexis even got one of my orders to come a week earlier and added them together for one delivery. A+ Service guys. Thanks again!!

Ashley Furniture is the best. It last longer than the cheap furniture. I had a bedroom set for 15 years before I got rid of it & it’s still looks like new. I gave it to someone who wanted it because I was going to throw it out to the road. I’m glad I was of help for that person.

So what started as a pleasant experience is turning out to be a furniture lover’s nightmare. On 2/10/24 my fiancé and I purchased what we thought was the complete King sized Foyland bedroom set with an extra night stand. Only to find out that after talking to BOTH sales specialists, Alexis and Derrick, that 1: part of our order has been delayed (which is understandable), 2: they completely left off the Foyland 5 drawer chest from the invoice. Now, we spent upwards of 2 hours with them to ensure that we got everything straight BEFORE we left the store. We were even asked to sign up for their exclusive credit card so that we can have everything paid in full. We spent over $7k on this furniture for it not to be complete or delivered in full. I’m beyond pissed because we took the time to ask all the questions, we even spoke to the manager, and general manager who made the process as smooth as possible. I’ve been trying to get in contact with at least one person on the phone and all I can get is the call center. Yet when we were shopping in person, everyone was on the phone. I’m looking to have this issue resolved but now I’m forced to reach out online. Which sucks because the people there were so pleasant. All I want is for them to help us resolve this issue. Finally, when I spoke to the call center, they mentioned that they would leave a note for someone at Ashley Furniture to contact me. I’m still waiting to hear back. Please don’t make me regret shopping with you all.

Friendly people and product selection is okay but could have a better variety to suit the needs of all walks of life. The only issue I had was paying on my purchase. Whatever software program they use needs to be upgraded. Also I don't think it's appropriate to walk off with a customers debit card, out of sight. That should stop. I am glad I caught the sale for a $1300 king bed which was a few hundred lower because I know the furniture there is very overpriced.

Toni and Alexis were amazing. We went bed shopping and they went above and beyond during our shopping experience. Thanks

Experience was awesome! Thanks to Tony Mccann I got the table I’ve always wanted! Ms.Octavia was great as well! Very friendly and well knowledgeable thank you all! Give these two a raise !!

My experience at Ashley is always a great one… My salesperson Amber is always one text or call away when I’m in need of furniture and if it’s not available she will always and most definitely make whatever it is I’m looking for available!!!!

We had an amazing experience with Amber S. at the Baton Rouge location!! She was sweet, attentive and knowledgeable.

We had a wonderful experience at Ashley. Martice was very friendly, patient and kind. He made it very easy for us. We can’t wait to get our sectional delivered. Thank you so much Martice!!

I had a very nice experience with Ursula. She was very knowledgeable in showing me bedroom furniture. She also had a very pleasant demeanor. I appreciate all the help she gave me.

Excellent upon entering the store the sales person greetings was so pleasant with the attitude ready to please and serve

I can't begin to express how excellent the customer service was. Each salesman was kind and courteous. But Amber and Octavia were far above that. They were patient, honest, and considerate. It was such an ease working with them.

Caleb was very helpful.

Great place to buy furniture, everything friendly and knowledgeable

I had many choices and Alexis was very patient and kind helping me decide.

Great selection and lots of inventory. Will be shopping here again.

I walked in and purchased a couch from the Outlet section in this Ashley location. Caleb greeted me and Deon as well (I went a few times in one day) and both were great. I honestly would’ve purchased my couch online if it wasn’t for these two gentlemen. I was able to leave with the couch I wanted in under 30 minutes once I made my decision. I got a good deal and had my previous Ashley couch for several years. Needed something smaller and temporary until I move again.

Salesperson was very helpful and knew the products I inquired about.

Loved the service Amber was amazing!She was on point with everything.She answered all our questions before we could ask.We love our new recliner!

Shantel at Ashley home store was amazing!! She was super nice. She was very helpful and informative of what we were looking. My partner and I were looking for a mid century style bedroom set. She took us straight to a bedroom set that caught my eye immediately. We drove all over Baton Rouge and Ashley home store was the only place that had what we wanted. We came back and bought it. Thank you Shantel!!

My husband and I had the most fantastic salesman at Ashley. Anthony “Tony” McCann greeted us upon our arrival and show us just what we were looking for. He was very thorough in his knowledge of the product and warranty. I felt very confident when I made my purchase. Thanks for hiring Tony.

Alexis was our sales associate and she was very helpful and wonderful to work with!!!

Shantel our sales associate went above and beyond to help us find the perfect solution to our needs. She was very friendly and knowledgeable anout all the products . #1 service from her

They delivery and the communication sucks bad

Very Good Customer Service

Derrick was a great salesman!

Great prices. Inventory is huge. Bryan, our salesman, was so easy to work with. Purchased at the Baton Rouge store and home delivery was fast. Couldn't be happier with our new rocker recliner.

Cory was an amazing sales person

Our salesman was exceptional. He was patient as we went from table to table trying to select our new piece. We also moved chairs all over trying to find a chair combo that we liked. He was patient and extremely helpful.

Great customer service. Everything explained well. Everything done in a timely manner.

Great experience. Salesperson very knowledgeable and kind.

Very friendly and helpful. I highly recommend Ashley furniture.

Very patient and very helpful !

Love this store! I've bought almost all my furniture in my house from Ashleys Outlet on Airline Hwy. Huge selection and a beautiful showroom. My Sales staff Bryan was friendly, helpful and very knowledgeable in his craft which made the process run smoothly - not pushy. And the store is just fun to browse for home decorating.

We scored a black Friday clearance sale, listed Ashley price was $4900 for the set, Amazon had it for $3999 + shipping. We got the entire set roughly 55% off with 5 yr warranty and a pop up table. Sales was no pressure, very helpful and great guidance.

Every thing went well

Excellent

It was very nice and short!

Notice they only reply to 5 star reviews. Interesting..

The bedroom set I purchased is nice for the price. Amber my salesperson was very nice, however, she did not know what she was talking about. I specifically said I don't want a mattress in a box, but that is exactly what I got. I could have purchased this set online for cheaper but because I have medical issues I decided to go through the store and have them deliver and pickup my old mattress. Buyer BEWARE! They charged me $269 for delivery. They left the old mattress leaning against my fence outside because it is at "their discretion" if they haul it away or not, whatever that means. Now I am stuck with the old mattress. They explained that removal only means taking it outside. I could and should have ordered from Amazon and paid a handyman to set this up for cheaper. I was in a hurry and it cost me. I do want to say the store is nice and so was our salesperson. She did not give us the correct information. So either she was lying to make the sale ( which I doubt), or she really did not know all of their mattresses are in a box. The delivery and "haul away " is expensive and misleading at best. That is the only reason for 2 stars. DO YOUR HOMEWORK!!

AMBER was amazing. She provided excellent customer service and knowledge.

WORST customer service ever. I purchased a bedroom set and was promised delivery in one week. They called the day before and rescheduled for the following week because the bed fame was going to arrive after hours. Then they call to confirm delivery two days before just to call and reschedule again the next day because the bedframe was on backorder. They should have just told me the truth upfront. Canceled my order and will never buy from here again.

Shantel Horne is an awesome salesperson. Thank you for being patient and assisting us with our purchase today.

Shantel is a wonderful salesperson. Thank you for assisting us with our furniture purchase

Do NOT buy from this store. I’m not sure how they have such good reviews. I bought a 4,000 SECTIONAL. It was finally delivered and within minutes of them leaving, the recliner on the sectional wasn’t working and the other side of the couch was broken and leaning. NOW, I have to wait WEEKS for someone to come out so they can “try” to fix it before replacing. How about just replace it, instead of trying to fix something that was supposed to be brand new WITH NO ISSUES. 0/10 recommend. Please save yourself from the time and frustration and buy from another store.

Deon Hudson was great, Susie was nice and helpful

Deon Hudson was my salesman. Help me find exactly what I wanted. Thanks Deon for all your help and patience with me.

I was warmly greeted by the manager when I walked into the door and placed with a salesperson. The salesperson listen to my needs and assisted to meet my need. I was pleased with the professional manner the salesperson handled the sale. It has been two days, I have not received a call relating to the delivery of the furniture I purchased. I am dissatisfied with the way delivery is being handled. This is the first time I did not know a delivery date before I left the store after a purchase.

My experience was absolutely fantastic. Thank you so much to my home furnishing specialist Amber Pickett, who did an amazing job guiding me through the entire process of my purchase.

Ashley Store in Baton Rouge (Airline Hwy) never fails with meetings my family’s need. From the very first time we visited the store we have had the pleasure to work with Deon H who makes you feel not only welcome but he possesses the southern hospitality. Deon listens to what you want and makes it happens! My family and I thought he must be a manager from the exemplary service he generously offers but he’s not! We will continue to frequent Ashley Store in Baton Rouge and would encourage our family, friends and others who are looking for quality furnishings for a great price to do the same!

Every we talked with was very friendly. Amber was helpful and not pushy. Definitely coming back.

Thanks Amber (AP)😊 He even took me to another store girl! Lol Everything and Everyone was great!

I had a very good experience.

Very helpful. Lovely things. Great customer service.

Had a great experience and would definitely recommend. They were highly knowledgeable and answered my questions thoroughly.

Broken brand new furniture that I’m still waiting for techs to come look at. I should have never bought from here. This is a joke!!!!!!

My experience in the store was pleasant. They have a large selection of nice furniture. My problem is this- after purchasing furniture in the store, I looked the items up on their website to get styling ideas and discovered that each item I purchased was at least a few hundred dollars cheaper by purchasing it online. In total I would have saved $1300+ by purchasing online. When I tried to contact the store to discuss the issue, I found there is no way to contact the store directly. I had to call an 800 number and they submit a ticket to the store to get them to call you back. I am told they should price match the items online, but I have yet to receive a call back. I suppose I will update this if/when I do.

Not at all great.

Had a really great experience today! Mr Deon Hudson was so helpful and respectable was able to buy what we needed best salesman in Baton Rouge way to go Deon! Went to pay the order and the rest of the team was respectful and appreciative. We will definitely be back. Thank you for taking the pressure out of buying furniture and mattresses. Way to go Ashley Home store

Awesome experience!!

Amber P aka AP was PHENOMENAL! It was her first day in the floor and she handled everything like a pro. Very attentive, knowledgeable, and patient. She made my shopping experience a delight.

Great service. Nice products. Can’t wait to have my new furniture in my house. Salesperson Chelsea was great and well informed !!!

Great service - great price. Very pleased.

We love the Ashley store them have beautiful Furniture. Mom and I went to Ashley store looking for furniture for our living room. We love the furniture look beautiful in the living room. The people work at Ashley store them are wonderful people. The place look beautiful. We really love Ashley store

This is the worst experience I have had in my life with a furniture store. I was told that I was approved for a free interest account the first 6 month which turned out to be not true. I have went to Ashley multiple times for this and Ashley was supposed to help me then disappears. I have called customer service so many times and no help. Now they keep telling that they do not handle these matters in the store. Customer service is no help. I’m not sure what to do at this point. I am being charged monthly late fees of $40 and recurring interest waiting on some help that seems impossible. Micah at the store tried to help but no luck . What do I have to do to get some help ??? Genesis the lending company told me there is nothing they can do , Ashley furniture would have to give them a call to update them with that promotion . At this point they r ruining my credit and I’m getting no help from a big company !!

Amber S. was the most helpful sales associate. She was professional, kind, and prompt. She made ordering furniture an easy decision!

Dad and I went there looking for a particular table with chairs and a bench and they had sold it so we left. 😞

The staff was extremely friendly and helpful. Our salesman Caleb made it an enjoyable and seamless process.

My Associate was very attentive, helpful and caring. It was a very pleasant shopping experience.

Very friendly sales clerk. Only complaint is I haven’t heard anything about delivery

very nice staff with good assistance. a lot of options specifically the with the prices.

They truly deserve a 5 star for their service

Entire staff was very accommodating!

Not good quality furniture bought 2 bedroom sets all the dresser drawers rollers or china made and do not last,

Awesome excellent customer- connected energy and Chelsea listed❤️❤️

Very friendly and helpful!

Don’t spend a dime with this company! Bought $10,000 in bedding and furniture with these people an regret ever walking in. If you have any problems all they do is pass you back and forth between the store and call center and give you the run around till your out of time and they claim they can’t do anything for you! The delivery is horrible they don’t care about your home when they go slamming things around. Then hurry up and leave knowing the sofa wasn’t working to pass the problem off to another person. This place has horrible customer service!! Again STAY AWAY!!

Our salesman, Deon was very knowledgeable and gave us the perfect amount of time to browse the store before coming to find us!! Great Experience!

Micah was very helpful. He balanced between being sure he was around to answer questions and giving us space to discuss and shop.

Amber S. was AMAZING! She allowed me to browse peacefully until I made my selection! She was friendly and patient with my mom and I! I am very pleased with the service I received today and I cannot wait to have my new living room set delivered! Thank you Ashley Furniture Store of Baton Rouge!!!!

Just shopped here last night. Amber was great! She helped us pick out exactly what we wanted. Would definitely recommend to anyone looking for furniture in the Baton Rouge area.

Shanda Moore my salesperson gave me GREAT service. She made my experience a Good one. That’s why I’m given them 5 Stars.

Great customer service and a beautiful selection of furniture.

Very Pour customer service. Unprofessional management. Very little concern For non-privileged customers..The worst experience I've ever had at a furniture store.

Ursla sonnier friendly and professional and we will re Vist again thank you for helping me :)

Great experience purchasing a recliner for my dad. Marco and all the staff could not have been more helpful!!!

Excellent customer service and support by the entire team and my sales consultant, Severly. She was very patient and easy going.

Good selection. Salesperson was helpful and not pressuring a sale.

Excellent customer service and super quick checkout process! Highly recommend Micah!

Micah was an amazing sales person. He was helpful and available but never pushy. He was knowledgeable and personable. Enjoyed the experience. And we love our new furniture. Thanks!

Sterlyn was professional and helpful.

Both Shanda and Micah were very attentive and helpful in meeting our needs. After calling and visiting a few stores, coming into Ashley and dealing with Michah, we were sold in one day. Excellent service and knowledgeable of their products comparable to other brands.

Had a great experience working with Amber. She was very knowledgeable and answered all of my questions honestly! Highly recommended!

Horrible service !!!! Do not come here !!!!! It took more than a month to get my bed ! They also broke it ! Did not call or contact me at all ! They lied to me !!!!

Well informed staff and great selection!

We had a great experience shopping at this store. The outlet prices can’t be beat and I love my new furniture. Amber S and Chelsea are the best!! I’ve never dealt with better salespeople ❤️❤️❤️

Very helpful and professional.

We were raked over the coals by Wayfair. Went in to Ashley to see if we could get some of our sanity back. We were met by fantastic, personal service and great prices. Thank you Martise & Ms. Susie for a great experience!

Spent over a week to try to find my mother a leather powered lift recliner w/ lumber, footrest and head adjustments, zero gravity, cup holders, reading light the lowest I could find was over 1800$ . Ashley furniture not only had what I wanted and provided a fantastic Memorial day sale I was able to get a power reclining sofa (both ends )with all the trimming for less then 1 recliner would have cost me and the young man was was attentive to my elderly mother and TOOK THE TIME to make sure I got everything I wanted...Thanks Caleb..refreshing to see a sales person put the needs of customer before their own. I'm sure in the future you will receive more business from me and mine. GO ASHLEY

I was please with the services. The sales team allowed me to take my time to walk through their store without pressuring and aggravating me to buy something

Soon as we walked in the store, we were greeted by Ms. Amber. Me and my mother went looking for a mattress and day bed only. Amber was so very helpful to us from start to finish. We ended up getting the day bed, not one but two mattresses we needed, and also a nicely used dresser drawer. If you’re looking for furniture Ashely’s is the place to go.

My daughter and son bought me a lift recliner today from Martice and he was so good to us. He helped us get a great deal. I was so comfortable I did not want to leave. He even made sure I had a good mattress and bed set while I was there. We were so impressed with his help thank you so much.

Thanks so much to Mr. Dunlap! We received excellent, no pressure customer service. My mother is so excited to get her new lifting recliner. The paperwork and business side of things took approximately 40 minutes. Mr. Dunlap answered all of our questions promptly and with the confidence of someone who knows their products and how to anticipate the needs of his clients. Couldn't be more grateful for his kindness and assistance! Please ask for him of you stop by. (As a side note, unlike many folks in sales, he didn't ask us to review him. We were genuinely impressed by his skill and work ethic and grateful for the fabulous deal we got and the financing options. We will be back if any other needs arise!).

Wonderful service by Mrs. Ursula, was greeted right upon walking in and she helped us find something affordable and helped me with financing!

Ryan was wonderful. He helped me pick all my items. I will definitely return for future purchases!

Amber was an amazing person to talk to and helped us so much!

I shopped Ashley Furniture and was greeted by Deon Hudson. He was very friendly and knowledgeable but best of all he also entertained my 3 year old grandson so I could shop. It was a fantastic shopping experience!! This a rarity these days. I would recommend anyone ask for his assistance!

Amber was wonderful! She was knowledgeable, we walked the whole store until we found the item I fell in love with - only to find out it was sold but she went above and beyond to ensure that I was able to purchase that day! My girl deserves a raise!

Very good

Chelsea was very helpful and was very professional.

Double and triple check the phone number when you schedule delivery from these folks. My couch was delayed over a week due to an old phone number being on file. Triple check with several folks to make sure they they have the right information. They will just keep stinging you along until you help them figure out the problem. Should have spent my money with another furniture store. Thanks to all the Ashley folks for telling me “there is nothing they can do”. Really made me feel special. Lesson learned.

The staff was incredibly welcoming and helpful. I highly recommend this business and I'll definitely be back.

The sales lady was very professional, kind trustworthy and made the entire experience very pleasant.

Huge selection of furniture and great prices too, very friendly and helpful staff.

She was very helpful and patient with me

Amber was friendly and knowledgeable of the products and services and she went out of her way to make sure we found the perfect lift chair for our loved one. We couldn’t have asked for better service! 😁

The sales associate SETH as well as the entire store associates are AMAZING AND PATIENT with their customers!!!! SENDING A BIG THANK YOU SETH for our sale on the brand new furniture we'd purchased! 😀

This was my first time purchasing from Ashley. Brian was a wonderful sales associate! He was kind, professional and patient! My purchase was no hassle and very easy! I will definitely be purchasing from them again and I will ask specifically for Brian! Ask for him when you go!!

My salesperson Ms S. Moore was very very nice and very informative and caring

Micah was very patient and helpful. He even answered some questions after hours. Clean showroom, set-up well. Friendly staff and great prices. Recommend!

(Translated by Google) Easy to buy cheap and easy to load your purchases 🛒 (Original) Fácil de comprar económico y fácil de cargar tus compras 🛒

The worth expiration ever. How come you send broken items from the warehouse to the customer. And you want me to accept it. And you keep me waiting and waiting all day just a liars peoplesUnprofessional.disrespectuful liars….. I don’t recommend Ashley store to any one

Absolute terrible experience. Worst furniture store ever. My bed was destroyed had holes in it and scratched up. We asked for a replacement and they haven’t responded for 3 months now. Never shop at any location absolute scam.

As a former Ashley Furniture customer, I used to enjoy shopping there until the store delivered the wrong furniture (the furniture of someone else) to the house of a dear friend of mine

Missed several delivery times and repeatedly tried to deliver a 2 year olds bed late at night despite being told that was not possible Do not shop here

Don’t go there. Bad customer service, wrong delivery . Worst purchase I ever bought

Horrible! They get you and steal your money when you sign the paper that say all says final! Broken bed and horrible matress, $3200 buck wasted!

Great customer service. Showed me to exactly what I was looking for.

Micah greeted us when we walked in, asked us what brought us in and style we was looking for, he pointed us in the areas that we would find what we wanted and told us about the promotions going on in store. The best thing about the time we spent in store was we never felt hounded and he let us shop around. Once we found what we was looking for we waited for him to finish with another customer and looked around the store for future furniture. The checkout process was fast and explained well. Upon returning home we decided to swap one item to another. Called the store and Micah was more than helpful with making the change.

Monique was THE BEST! So helpful and super patient with me and my indecisiveness. Will definitely go to her again and will always be an Ashley’s Home Store customer!

The service was excellent and I walked out with a great deal.

Nice store but the staff attacks you the moment you walk in and they won’t just let you walk around and look. I know how sales people are, but they just need to back off a little.

Micah and the entire team was incredible from start to finish in EACH of my visits to the store, multiple calls & texts as well as circling the store dozens of times. Never once did I feel like I was a nuisance or wasting their time. I definitely witnessed how all of the customers received VIP service. As a result, I bought a bedroom set, sleeper sofa for my guest bedroom, living room sofa chaise w/ end table AND a dining table. I’m so relieved that I was in the area when I stopped by when I did. Thank you to everyone!!

We spent thousands of dollars on dining room furniture and two bedroom sets. Most of the furniture was damaged when it arrived. Five months later, we still haven’t received the correct items. It is beyond frustrating because the company does not have an accountability system. When there is an issue the store points to the warehouse, who points to customer service, who then points to no one. We have been beyond patient but they had the audacity to deliver us more damaged furniture this week. Purchasing furniture from Ashley Furniture was by far the absolute worse decision I ever made. DO NOT SHOP HERE!!!

Seems as though ashley took down previous review, recently purchased living room set with " white glove delivery " and set up. Watched VERY unprofessional delivery drop sofa in mud, force 4 foot sofa through 3 foot door jamb. All of this resulting in tearing both pieces, damaging my flooring. And to top it off, they asked wife to get drill and remove plywood to set up herself. When I questioned as to why, I was told " we don't work for ashley!." Now im stuck with nonfunctional merchandise and being given the run around about whose responsible for my damages. It is ALMOST IMPOSSIBLE to get anyone on phone.buyes beware when being told about exceptional service!!!!

Deon

Busy today, but was served relatively quickly. Once I got a sales person we handled things quickly and efficiently

Great customer service from Deon Hudson awesome job need more like him. Thanks again.

Dion was our salesman today for our matress purchase. He was so knowledgeable and accommodating to all of our questions. He was so great to work with and we are extremely happy with our purchase.

Caleb was great! He was polite and professional and helped me get exactly what I wanted.

Mr. Deon Hudson was very professional, knowledgable and informative. His honesty was key. We really appreciate it.

Was told when purchasing items they would be delivered on the 21st of February. Now I’m being told middle of March. I’ve already been sleeping on the floor while waiting on the mattress and base so I will cancel this order and go get a mattress tomorrow.

Great customer service willing to spend as much time as needed to help you choose your furniture!

Excellent customer service and communication

Great experience. Everyone was nice and friendly. Jon helped me with the whole process and I’ll definitely be returning for more pieces in the future.

Deion was very helpful knowledgeable and professional

Seth is an amazing knowledgeable sales consultant. No pressure to purchase. STW

My experience was nothing short of amazing! Deon was very knowledgeable about the pieces offered on the sales floor. He took his time answering all of my questions and ensured that I was satisfied and fully understood. Update: I was provided false information when purchasing the items. My order was delayed many times. I received a call about partial delivery that I missed. When I called back they said my order was delayed two more months. Two weeks ago my update stated that my items would be ready for delivery in two weeks and that was inaccurate. Really loves the pieces I selected but this is crazy.

The service was great, and the purchase experience was easy.

Deon was very personable and helpful!

We came in looking for a bedroom set and mattress. Briel greeted us with the biggest smile and brightest personality. We were instantly impressed with her level of customer service. Micah was very knowledgeable in the mattress area and teamed up with Briel to get us everything we needed. While in the store, my husband started having a migraine and the whole team came to comfort and assist. Susan was very catering and offered us some remedies, snacks and a drink to help ease his pain and queasy stomach. We were thoroughly impressed with the high level of quality customer service. This team deserves more than 5 stars!! Thanks again for EVERYTHING!

I found exactly what I was looking for and the staff was wonderful! Our sales person JC and the manager Mr. John were very friendly and helpful. I would highly recommend Ashley to anyone shopping for furniture.

The service and friendliness was excellent I would not hesitate to recommend Ashley to anyone

Very poor customer service. We purchased several pieces of furniture from the Baton Rouge store. It took 4 weeks longer for the furniture to come in than what we were told. I believe we were given a false delivery date just so we would go ahead with the order. Since we made it clear we didn't want to wait 4-6 weeks. One of our end tables was broken when it arrived and we still have not had it replaced or even a reply. Not to mention the warehouse in Manderville is so dysfunctional, it took forever for them to scramble around looking for our order. NEVER AGAIN, this is the last time I order anything from this store.

Mr. Deon was very informative and helpful. He made my furniture shopping experience delightful. I will definitely refer him to my family and friends.

Bre was very helpful and informative. Everyone was willing to help me.

Deon was great @ashleyhomestore in Baton Rouge. I got my adjustable base in less than 30 min. Great customer service with a smile.

Micah Wcoten help find the furniture piece I was looking for and sold it to for great price. He qas big help in my experience shopping with Ashley baton rouge store and I recommend using him my sales person from now on he was great help and Ashley furniture store has great furniture for sale. I can't recommend this store enough for how much it help find the piece I was looking for 2 weeks in Lafayette and they found in minutes.

Great store to shop in! Clean and orderly ! Great service

Our salesman was super helpful and went above and beyond to help us find exactly what we needed. Mr. Deon was the best!

My boyfriend and I are moving in April and we’ve been browsing around a ton of different furniture stores. We stopped in pretty late tonight expecting to just run in and out but we left with a new couch!! Everyone at Ashley’s was so welcoming but we’re giving all the props and thanks to Jared Hire!! He was extremely friendly and was able to help us score our dream couch for an AMAZING deal! We will be doing all our future purchases with Jared and the Ashley’s team (:

Deon is WONDERFUL! So patient and knowledgeable about products. Deon went out if his way to make our experience great!! We will be back to buy more from him!

Deon Hudson was an amazing sales representative! So patient and willing work with us to get us what we need. Will definitely be back to buy more from him!

Dealing with Ashley Furniture has been the absolute worst customer service experience of my life! It took much longer than expected to initially get the furniture that they said was in stock and available. Then when it was delivered I had damaged pieces and was told we could have them exchanged. Well the “exchange” has now taken almost 8 months to complete. After many canceled appointments, then not showing up, telling me then they no longer had the item in stock or it was not going to available, it was finally delivered. I will NEVER buy another thing from Ashley, nor would I recommend anyone to come to Ashley in the future.

Brie is an exceptional sales professional. She is very personable and answered all questions/concerns. I purchased 4 barstools for my daughters townhome and she provided a no pressure sales experience. Keep up the great work, that winning personality and you will definitely go far.

Great customer service and knowledgeable about product and good attitude, Seth our salesman did a great job

I would definitely recommend Ashley Furniture. The customer experience was beyond 5 stars. A huge thanks to: Chelsea, Tyiah, Brian, & Jon G...you guys really really ROCK!! Thanks a lot Chelsea & Jon G for assisting me with my purchase tonight. Chelsea was very patient & super friendly. She made sure I was satisfied before leaving the store. Chelsea & Jon G were extremely nice. They made me feel like I made the best decision with my purchase. I can not wait to get my furniture delivered. Thanks again to each of you for the lasting experience!!

Huge selection of furniture at Very affordable prices I was very impressed. Ask for Jared he is the best.

Great customer service, friendly and very helpful. My sales Tyiah took very good care of me and exceeded all of my wants.

I have never had a worse experience with a furniture company than I have recently with Ashley furniture. I thought everything was going as planned I picked out the perfect living room furniture. One of my couches was delivered broken. And I’ve been told on multiple occasions I’ll hear from the repair man to fix my broken couch. I’ve been waiting almost 3 weeks when I was told I’d hear from someone within 10 days. The representatives on the website end the chat constantly making it very difficult to find a solution. I love my couches and they were actually delivered somewhat quickly. But it is infuriating paying for something that is broken and then to not receive any customer service on getting the issue fixed. Especially when I’ve paid $3000 for broken merchandise. After this headache I’d rather just return them and find something somewhere else. I highly regret going with Ashley furniture. And that’s just honesty. (The metal frame in the automatic recliner couch is bent in multiple spots making it lean very noticeably outward when reclined)

JAREY was great to work with! Very welcoming and helpful in picking out our new barstools! He’s a cool, funny guy that made buying easy

Very good service! Monique and Micah took their time answering questions and were very helpful and pleasant

Great deal, awesome financing, customized mattress fitting, and wonderful customer service, especially from Trishawn!

Polite and friendly staff. Good selection of furniture.

Brian Webb was the most polite, professional, and knowledgeable sales person I’ve ever had the pleasure of doing business with 👍.

Buying experience was easy. John was a nice person and quite knowledgeable. A lot of inventory available to view. Prices are fantastic. Would buy at Ashley again.

Shaunda was very patient and very helpful in assisting me to find just what I was looking for. She even volunteered to stay past her time to get off when she’d noticed I’d finally narrowed my search down to help me decide and even checked me out. She was the best!! The other employees were very helpful as well when Shaunda was off assisting someone else. Ashley on Airline in Baton Rouge has a very great staff. It took me 3hrs to find what i was looking for but I’m very pleased with my purchase and customer service.

Great customer service.

Bad service . I ordered the set of kitchen table and chairs . They delivered with broken table and they said they will send another one . We waiting 2 weeks they still not delivery the table . When I called them they said they don’t know when the table delivery, they left the chairs at my house and I told them if you don’t delivery table for me I return everything, they said I can’t return the chairs, I ordered the table set with chair and they don’t delivery the table for me and don’t let I return the chairs . First time buy from them and never again .

Easy buying experience, sales team was not pushy, found exactly what we had in mind!! Will buy again.

I bought a sectional couch in August and it showed up in October. The wait wasn’t the bad part, I knew it would take a while. The problem was that every piece that came was either damaged or the wrong color. It is now December and it still has T been corrected. I have called many times and no one ever answers or the call goes to dead air. This is the worst experience I have had in a long time or maybe ever. Very disappointing and borderline angering that you can call during business hours multiple times across several days and get no one. Worst 5 grand I have ever spent! I feel like they got my money and now no one cares.

Incredible service. Micah Wooten was awesome. Very knowledgeable on the store items. Will return for more furniture later.

Jared hire was a great help. Showed us a lot of options. Was very detailed and knowledgeable about everything I asked.

Monique was very helpful with the options I had for the bedroom set I purchased. I would highly recommend her and Ashley Furniture.

The furniture is great however I ordered it in August and just received the last piece. They are extremely not helpful in scheduling anything. The whole process has left me with a sour taste in my mouth and I will not be buying from Ashley again.

The salesman met my expectations and inquiry. He was thorough, and offered added support for my bedroom furniture shopping needs.

Micah did an excellent job of assisting us with our furniture and mattress choices. We didn’t feel rushed or pressured to purchase!

Brian was very attentive, knowledgeable and professional. Bought table and chairs at a good price because of pre Black Friday deals. Would definitely shop Ashley and ask for Brian when shopping for furniture and or mattress.

My product came in its box and it is in brand new condition. The delivery guys were pleasant and professional. Thanks

HORRIBLE.

Seth was friendly and honest and helped me find a recliner I liked that was in my budget. When I decided on the one I wanted, the manager even came by to say hello. Was able to take it home with me that day, and another employee helped me load it into my SUV. My first time visiting, but I plan to go back.

I purchased my bed from Ashley Furniture on Airline in Baton Rouge, LA at the middle of August 2022. It was scheduled for delivery on 8/26/22. That delivery date got pushed back to 9/14/22. That date got pushed back to 9/21/22 when they only made a partial delivery with the footboard needing to be replaced. They came back on 9/29/22 to replace the footboard and set the bed up only to discover that when they left the partial delivery they didn't leave the hardware. They came back on 10/11/22 with the hardware only to discover that now the headboard was damaged. On 10/28/22 they were supposed to bring the new headboard, assemble the bed and deliver a chest of drawers that I had ordered only to leave headboard, not deliver the chest of drawers and not assemble the bed. I am still waiting for them to come and assemble the bed, give any financial compensation or resolve this matter with any sense of urgency. Don't purchase from them!!!

One of the managers, Jon, was phenomenal! His management and our sales lady Jade took care of us all the way through the process. They were flexible and made the financing happen where other stores didn’t even bother. Everyone went above and beyond and we loved the service! Shop here. Seriously.

We had great and friendly service

Of the major furniture stores along Airline hwy - Baton Rouge, the Ashley store was by far the most welcoming and of highest class (though not the most expensive). Clean store. Good showroom selection. Sales professional Shanda is the absolute best. She’ll provide knowledgable help when you need it but plenty of space when appropriate.

Micah made it easy. Answered all my questions promptly and professionally. I would highly recommend visiting Ashley.

No pressure sales expert. He allowed me to look around and when I was ready to ask questions he was honest and respectful to my needs and understood what I was looking for knowledge of the store inventory. Great experience!

Caleb Dangerfield was such a pleasure to deal with today! He took great care of Kerry and I. He was able to answer all of our questions about bed options, mattress options and costs. We walked out happy about our purchases. Please request Caleb as soon as you walk in the store. Thanks Caleb!

Bought something that didn’t work on my sectional. A battery pack. It was suppose control the sectional but didn’t control the phone charging box so had to use a card anyway, so didn’t need the battery and the refuse to refund. They said no refund on anything so all beware I was told once you have the merchandise is your possession it’s yours sales are final

First timing visiting Ashley Furniture. The store was clean and very nice products. The sales representative, Jay who assisted me went above and beyond to ensure I was pleased. Very pleased. Waiting to see how the delivery goes.

Do not buy furniture at this store. Me and my fiancee went and placed an order in July and everything seemed fine everyone was nice and even mentioned it being delivered the next week. We were going out of town so scheduled it for the following two weeks in August. The day came and we missed work to catch the delivery and no one came. We were called the last minute and informed that it was mishap and it would not be delivered for that date. This happened 2 more times. The last date we got was September 14th. On the 13th I was patient and thought I would hear from the delivery team by one o'clock still nothing so I called and found out my furniture was not even available to schedule. Needless to say I was furious and called the customer service number where I talked to a supervisor, and he told me the estimated date of the furniture even being available to schedule delivery was October 12th. When I said that is just not acceptable he told me he would let me know in 48 hours when it was coming in if sooner than october and if not I could pick something else. I was not happy with that because that's not okay, how are you going to tell me I can pick something else that I didn't even want to just make due??? So I wait the 48 hours and still hear nothing. Following that I cancelled my order and they tried to save it with the mention of a 100 dollar credit (our order was over 3,000) and a reselection of product that they couldn't garauntee I wouldn't be fighting the same freaking issue. I'm telling y'all, save yourself the bull and just go to rooms to go.

Really good customer service

A wonderful experience ❤

Sales lady was professional and knowledgeable.

Caleb was very helpful and I managed to pick out a bed room set. Customer service was Great. Will be back in the future for more service.

Me and my bestie went in to look around and a lady came up to us to help and that was nice,but we wanted to look arou d without someone breathing down our necks.I did not like that.Introduce yourself and let us know where you will be if we have questions.Let me breathe.

Very professional and pleasant to speak with.

My greeting at the door made me feel special and it continued throughout the process of me making my decision. My selection was delivered on time and it went very well. I highly recommend Ashley!!! All the staff members that I came in contact with were SUPERB including the delivery guy Cory!!

Horrible experience with them. Took 9 months to get our furnitures and when it arrived, quality was not at par and hd some damages so hd to request for exchange and that took 3 more weeks of getting their act together. There were so many miscommunications and errors. I had to call so many times and still they get things wronh. I am so upset with this story Wont recommend this experience

Our sales representative, Deon Hudson, was outstanding, from when we walked in to showing us what we were looking for. A very good experience and would recommend Alshley Homestore and Deon to all our family and friends.

Store info says Sunday office hours are 12-8. I called and chose option 3 phone rang for a long time, no one picked up and I got disconnected. I called again and chose option 4, a recorded message said the office was closed! Huh?

My daughter. I ordered a dining room table and server from Ashley Furniture on Airline Hwy. in October of LAST YEAR. I’ve been getting the run around ever since. I’ve been calling every couple of months to get updates being that the sales person does not follow up once they sell you furniture. I kept getting told it would be in in a another month or so. Well, next month will be a whole year and I still don’t have it. I go to the store Tuesday this past week and the manager tells me to give her til Friday to see what’s going on and promised me she would call me Friday afternoon. Well, I didn’t get a call. I go in today to see why I didn’t get a call. Her excuse was she got busy. Needless to say, I canceled the order. This is the worse customer service I’ve ever had. I think I was more than patient with these unprofessional people. Horrible service 😡 Never again.

Ci Ci Savoy was very professional and detailed handling our questions 🙏🏿 We really appreciate her service and will recommend others to come 👍🏾 Thanks for everything!!!!

Monique was very friendly and not pushy at all! We knew what we were looking for and she made it very easy to purchase the items. If you are looking for a fantastic sales associate, Monique is the lady to ask for. Thank you for all of your help.

From the time my husband and I entered the store we were greeted with pleasantries. Time was taken to explain and answer all of or questions. Needless to say we under contract for our new living room set. 😁

Incompetent delivery service - took absence from work, waited 5 hours at home, no delivery. Who does the scheduling-joe Biden? Complete incompetence

Jade will take care of you. She went above and beyond to make sure my wife was happy with the selection of furniture. We'll definitely be back to see her.

Great selection, super friendly staff. We didn't expect to spend this long here, but we were half asleep after driving an all nighter to move our daughter-in-law to her new apartment that we were furnishing.

The experience was very nice and professional.

Loved my experience ♥️ thanks Monique!: Buying furniture was a breeze.

Do not buy furniture from here. They have opened an account in my named fraudulent & promised to fix it, accepted fault, and now my credit score has been severely compromised because of this forcing me to push back the purchase of my home! They have been giving me the run around for months and now won’t even speak to me about “my own account” admitted to firing my sells woman because I’m not the only person this has happened to. Go anywhere else ! Not here. Oh and also they refused to talk to me because they said I have an attorney. Even after I told them I didn’t. I delivered a letter to them by hand and now I am seeking legal action

My young salesman was fantastic. He did not rush me in making a decision. He helped me make the best choice for me. Thank you Caleb.

Monique was great ! Very patient and helpful

WORST Customer Service Ever! We purchased 10 of these side chairs for our dining table in February and waited over 4 months for them to be delivered. When the driver took the chairs off the truck and brought them inside, it was immediately obvious that several (5) chairs had an issue with uneven legs and were very wobbly. The driver called the service department on the spot, but they refused to take those chairs back, saying they would send out a technician to repair the chairs on-site. We waited another month for a tech to show up, and from the moment that he arrived he was in a big rush to leave. He looked at a few of the chairs and loosened and re-tightened some of the screws one one of them, only to say he could not repair them so they would need to be replaced. After that, we heard nothing from Ashley so today we called them. Their customer service rep "Osi" told us that the tech had approved 3 of the 5 defective chairs to be replaced and we would receive them in a month or so. He was so rude and disrespectful, saying that their tech was the "expert" and what he says goes. We explained that the tech only looked at a few chairs and only tried to fix one of them. We said we will return the chairs (they still have the tags on them) but Osi said they could not be returned. Osi left us on hold for another 20 minutes to speak to a manager who has only agreed to send another tech to evaluate the other chairs, so now we have to take time off to meet another tech. I will update my review as this moves forward, but I'm just shocked at how rude this customer service rep was. We have done a lot of business with Ashley over the years, but this is the end of the road.

Very friendly and attentive staff. We must have been asked by 5 different employees if we needed assistance as we browsed the store. We were helped by Ms. Trishawn and she was great. Very personable, knowledgeable, and most of all..patient. We bought a sectional and dining room table during a 20% off sale. Very happy with our buying experience.

Really great experience today. Thank you

Monica helped us find exactly what we wanted so quickly after giving her a few details of our vision. We were out of the store with a couch in about an hour! Monica is very attentive and helpful. Great customer service!!

I Enjoyed my visit at Ashley Store

The delivery of my items was excellent, despite the fact that it was a partial order. The service was excellent.

Our salesman, Micah, was outstanding. He could not have been more professional and helpful. He made sure we got exactly what we needed. The problem is the delivery process. They do not deliver the product when they say they will. We bought everything based on the fact that it was in stock and would all be delivered in two weeks. A few items came in two weeks. A few more showed up a week later. The rest has still not been delivered after 4 weeks. I will never shop with Ashley again. There are too many good furniture stores in Baton Rouge to put up with this type of service.

We purchased a living room set for our first house today, having an idea of what we wanted but changed our minds completely after David took us through the store. He not only showed us his favorites, but explained why they were his favorites, rated on quality, comfort, and/or how easily the couches were to clean. We changed our minds so many times and went back and forth on what we wanted but David was so patient with us and sweet! Our furniture shopping journey is far from over, and we will definitely be returning soon for more help from David! Thank you again!

This store is a scam. Do not go to this store, you have lot of other stores and online. My order was rescheduled four times and it was suppose to be delivered today, but it is not an open order anymore. They promise a date and reschedule it without informing you. If you end up canceling it they will charge you 10%, that's why i call it a scam. I will post the evidence in chronological order in my upcoming reviews.

Management was horrible! The furniture took an additional month to be delivered. Dresser came with large blemishes due to it being unwrapped and loaded in a wide open unorganized delivery truck. The store has yet to contact me after nearly a month about a replacement. Please don’t go to the Airline location unless you want an expensive nightmare!

My experience shopping at Ashley was very pleasant. I went to the store and purchased a bed for my daughter. It was pleasing doing business with my sales personnel.

Very Nice! Ck Out for yourself

This place is a scam. Please, do yourself a favor and go with a company that cares about their customers and knows what they're doing. 3 delivery attempts so far and they've rescheduled each time because of various reasons. It's been 3 months since I paid nearly $3,000 on a bunk bed and sofa and still haven't seen anything. Every time I've called I am sent to some non-local call center who couldn't care less about my concerns. Do not waste your time.

13 months after order and still waiting on furniture, also make sure your furniture isn't damaged. Our coffee table had a hairline crack straight to the table top.

If you want to teach you children hardship and overcoming great obstacles have them purchase furniture from Ashley here in Baton Rouge

Monique was an absolute delight to work with! We found exactly what we wanted and it was a great experience for us.

Deon was a great salesman & very nice from the beginning when we walked in the store . He assisted us with putting our furniture on the truck ! I will definitely look forward to working with him again .

Went to Ashley and got the couch of my dreams at an excellent price. Deon helped me and was extremely friendly along with the other employees. I would highly suggest giving them a try.

Cici was amazing and very helpful and pleasant to talk to. Monique was rude and condescending.

The young man who helped us was courteous and very professional. Experience was great.

Fast, friendly service.

I was led to believe that i was purchasing a new sofa set that had been "discontinued". It was sitting in the back warehouse. I purchased the set at "new" pricing and picked up the set the next day. When I unloaded the soda and set it up I found a tear in the front of the sofa that had been sewed in an attempt to repair the damage. I immediately called the store to let them know of the damage and was told that my purchase was "as is" and that I could not get a replacement. The sales person never told me that it was not a new sofa set. As of yet nothing has been done to resolve this issue. Extremely dissatisfied!

Chelsea helped me and made it so easy for me to pick the perfect couch for my place. It was a great and smooth selling experience!

Our sales person Ursula was so nice helpful. We found everything we needed. It was the quickest and easiest furniture buying experience ever.

Very satisfied!

When my girlfriend & I walked in we passed approximately 4 workers & nobody stopped us or even attempted to ask us if we needed help finding anything, but as we walked further back in the store we came across a young man named Caleb. He was GREAT from start to finish & I was very impressed at how thorough he was in explaining the different things such as how to finance through the store as well as different sales that were going on because of Memorial Day to even finding me the right mattress that aligned with my body properly. He also made sure I found something that was reasonable to my budget. When it was time to start the business aspect of everything I was approved for for a certain amount & he made a call & got them to approve me for a little more because the furniture I was purchasing was $94 more than what I was approved for. This prevented me from coming out of pocket $94. I will definitely be back to purchase more furniture for my new apartment & future homes to to come & when I do I’ll make sure to ask for CALEB & you all should do the same thing as well. 🫡💯 (only reason I gave it 4 stars was because of the rest of the staff lol.. they just did not give off friendly & welcoming vibes-they just would look at you)

Staff was patient and informative Did her best to help me

Not only were my items delivered months later than expected, they came damaged twice. I canceled

Sales lady wss great

The service at the store was very good they young lady who helped me was very nice, but when I purchased a mattress they say you get a 90 day trail and you can switch out if it's not a good fit for you but what they don't tell you that to return for another mattress under the warranty is that you have to pay a 20% restocking fee and in my case it would've been 800 dollars. But anyway when they arrived with the 5k dollar mattress it was damaged and I refused. Long story short IT WAS HELL TRYING TO GET MY MONEY BACK FROM THEM. So I do not recommend buying a mattress from here because if it's not the right fit for you, you will have to pay to exchange it go to mattress direct no exchange fee and you get a longer warranty.

Nice stuff. Only bought one thing cause deal was for first item only.

Fantastic salesman!

Had a great experience. The staff was really nice and helpful. Highly recommend it.

bed

Most of my furniture comes from here. Great place usually great selection depending on the area.

Order furniture in November 2021 delivery date was Feb 2022. Furniture never arrived. Received half of a bedroom set. The storage drawer and mattress for day bed but no bed. Broken head board that delivery guys set up with a through and through crack. New delivery date after I called inquiring about furniture is July 2022.... but I'm being billed. Messages representative was amazing but the rest of my experience has been extremely disappointing. The stars are for my rep.

Stopped in the look at the outlet options and found the perfect sofa. Monique was outstanding!

Brian was great and help out every way possible

At first I gave them a 5 star rating because the customer service was amazing. 1st thing I’m not big on leasing furniture or anything. I don’t play about my credit score and was told they would do a soft pull and it wouldn’t affect my credit. While I’m talking to the lady it went down 2 points (credit score) but she told me this So I wasn’t mad about it I expected this. Four days later an hard pull was charged to my account it went down 11 points and then another day passes by it went down 15 more points mind you Im furious at this point I will not be getting anything else from Ashley’s it’s too hard to build a credit score and get easily destroyed Im a freshman in college I wouldn’t recommend Ashley’s unless your paying full amount that day update they are so unprofessional

Our servicer Cameron was unbelievably helpful, would absolutely recommend doing business with this company and location

Ask for jade at the Baton Rouge store she the Best !!!

Chelsea Griffin was very helpful

Excellent , was trying to go room to go first but I’m glad to stop by Ashley’s.

Brian was a wonderful salesperson, he had great personality and easy to talk to. He walked us through thee process and helped us understand every aspect of what we were buying and the financing. Very knowledgeable and will recommend him to others!

Great service, once we were greeted and given a brief layout of the store we were allowed to browse.

Staff was GREAT very helpful threw out our1 hour incounter.

Ms Jade did an amazing job. Her patience was impeccable. Her desire to make sure that I was completely comfortable which my choices was next to none. I was very pleased and immensely satisfied!

Ashley has tons of recliners to choose from, excellent customer service and they made the financing experience really easy and quick. Because the recliner I purchased was in stock, it will be delivered in less than a week. Thank you Ashley!

Deon was a joy to work with on getting a new recliner for the husband. Thanks Deon for your professionalism, politeness, helpfulness and most of all your integrity! We found out Deon was a fairly new employee and he handled himself very professionally. We will return to Ashley furniture for any future purchases.

MONIQUE!!!!! Y'all she is the Best Salesperson ever. My initial plan was to only purchase a bed and mattress because my funds are limited. This wonderful woman was able to help me finance within my budget a bedroom set w/mattress, dining room table and chairs, sofa and recliner...babaaay before I left we were planning how I was going to get a new house, furniture one more bedroom, and the color schemes in trend for my sofa set! She is everything you want and need in a knowledgeable, attentive, and focused home furniture Salesperson. She didn't sell me furniture she helped me decorate my home. Go see Monique at Ashley on Airline. Tell her Nicole and Miss Opal sent ya.

Shopping experience was most enjoyable. Sales rep was very courteous, patient, and assisted me in choosing my bed selection. I was very pleased with my purchase.

My Fiancé & I purchased over $10,000 worth of new home items back in July of 2021. Paid off. It is almost ONE YEAR LATER. Still haven’t gotten all of our items. Keep hearing it’ll be a date, keeps changing. Received items that didn’t have all the pieces so of course we have nothing in whole put together. Can’t get a straight answer. Never have I been able to reach any help. We will never recommend anyone to purchase from such a unprofessional furniture store. I am so angry. One whole year of waiting and still unhappy with it all. Today we receive the rest of our bed pieces, of course still waiting for a piece of our tv entertainment center that was never delivered also. Everything’s still in boxes just sitting for months…….

Brian is the best!! His personality and helpfulness has made the whole experience a pleasure to do business at Ashley Homestore Baton Rouge, LA.

Was very satisfied and easily sold on multiple pieces of furniture due to the amazing service at the store. However this experience soon turned into a nightmare once we left our store and the purchase was made. We were told it would take 4-6 weeks after purchase for the items to come in. it is the end of the week we were supposed to get a call about delivery and have heard no word. IT IS IMPOSSIBLE TO GET ANYONE ON THE PHONE!! The online tracking doesn't even recognize my order. I cant get ahold of anyone to get an ETA on my furniture!! WHERE IS MY FURNITURE and WHEN IS IT COMING IN?! As someone who paid 10+grand I should at least be able to contact some one! Or at least know where my furniture is and have updates on when it will be coming on. Very disappointed, after this sale I will not go back.

Failure To Be HONEST After hours of a sales visit we were informed that 8 of our 12 pieces were avaible for delivery. Only to find out we were BLANTLY LIED TO for the sake of a sale. This was a rather large sale. If you would like good effective communications from HONEST sales people DO NOT COME HERE. I have text the number provided to attempt to resolve issues to no avail. STAY AWAY! UPDATE... 5 months later ASHLEY attempted to deliver a buffet that was cancelled due to not fitting in our space. I personally visited the store and cancelled this piece. Three weeks now I have been waiting on proof this was in fact cancelled. 8/8/22 FIFTH attempt to contact a store mgr. currently on hold for 24 minutes nd NO ONE CAN HELP!!! STAY AWAY FROM THIS COMPANY!

Great service Great price! Bought a comfortable couch.

the salesperson was very polite very courteous and professional she was very thoughtful of my pickings of items and guided me with great concern

Cannot stress enough, go elsewhere. We are very understanding people but have been lied to over the past year and a half about our furniture and uninformed of the process, having to reach out to them to receive updates. There is good quality furniture and better customer service other places.

The service was excellent, the employes were very attentive an helpful. An everything in there was very good an very good prices the only problem I had was my wallet wasn't big enough for all the good furniture that I would love to see in my house I truly recommend any an everyone to go there when looking for furniture even if ur money isn't right they do finance an they work with u even if u have bad credit or no credit at all , I promise you if u go there u won't leave empty handed. It's so much good things I could say but you you guys gotta go an see wht I'm talking about I promise u won't be disappointed.

This was my first post. “Great! Great! Great! Ms. Ty was very helpful! All the staff were wonderful. All smiles and all willing to help. I will shop there again!” The two stars goes for my overall experience, but the last CSR, Ms. Amber I would give her directly 5⭐️.My first overall experience was great . Then when my order wasn’t delivered on the date I was told it would be delivered I waited three week before I went back into store to see what was holding the shipment up. I spoke directly to my salesperson and her response was she don’t know what is going on with the delivery. She said she would have her manager call me later that day and she would give me a call or text if her manager didn’t call. I never received a call or text from her or a manager. So a week later I go back into the store to speak with someone to cancel my order. The customer service representative looks up my order and call for my salesperson to come to the CS counter. Do you think she came? NO. So the CSR say she will put in a ticket to expedite my shipment and it should take 72 hours. She told me she would be sure to have my salesperson give me a call. Another week goes by and again no call. So you know I go back to the store and speak with another customer representative. Ms. Amber, who was the only helpful one. Thank you Ms. Amber! So she opens my order and guess what the previous rep never put in the ticket to expedite my order. Now I’m shaking my head. I ask Ms. Amber to cancel my order. So she put my in cancel status and ask if she can have a manager call me later to try to work thinks out with my order. Later that day she calls me back. She informs me that the Assistant Manager felt that she shouldn’t call, so she was leaving the call for the store manager, who would be in two days later. Two days later the store manager did NOT give me a call. Ms. Amber called me that day. Ms. Amber did what she said, she was able to get the shipment expedited and I appreciate her for her efforts. Thank you So Much Ms. Amber! But the previous experience, managers not calling, CSR not doing what they say they are doing, salespersons avoiding their customer, all that disgusted me. So I asked her to still cancel me order.

Loved working here. This place was a dream job. Due to some unfortunate personal events I had to leave.

Chelsea was knowledgeable, welcoming and kind. She was the first and only person to acknowledge me and because of that I'll be back soon and ensure Chelsea is my person. I'm also very pleased with my purchase, its price and delivery time frame.

I gave 3 stars only because the manager was very kind. However, One of the workers (a young lady) needs to be trained on being straightforward with the customer and provide the customer with accurate info instead of being a fast talker. This is the 1st time I've ever felt like I was dealing with a dishonest car salesman in a furniture store! I'd probably shop here in the future if I can deal with someone else. Maybe.

Very nice and helpful

We were greeted by a very kind salesperson and he helped us choose our bar stools.

Ashley was very courteous and professional.

Was placed on hold for an entire week after I was approved with no expansion of why. After it was () resolved was told my delivery date was one date and it didn't come until 7 months later

The best customer service and furniture

Charli was so helpful. She listened to our needs and found the perfect bed for us that fell within our budget. The sales team went above and beyond to find the best deal for us. Thank you Ashley Homestore! Can’t wait to sleep in our new bed!

Great customer service and excellent options which were reasonably priced!

My sales associate, Charli, was extremely helpful, efficient and friendly. She showed me several options for my needs, continued with accessories and items that I may need in the future. Never felt rushed or pushed. Very pleasant experience.

Store was very clean and nicely displayed. The sales associate who helped me was very nice and efficient. I will be back!

Purchase came out to just shy of $3,000 in early December and have had zero customer service since. I have to call over a dozen times to get someone to answer the phone to provide information on my order. Since my order I was told 6-8 weeks, but to call every couple weeks to check on it. I have spoken to someone at the store over half a dozen times and all they tell me is 8-10 weeks but do not have any further information. I spoke to someone last week who actually cared and said they would submit a ticket and I would receive a call within 3 days. It has been 6 business days and still no call. I called the store 15 times over the course of today with no luck on anyone answering the phone. I will go in this weekend to cancel my order and get a refund. I have heard good things about Ashley furniture as a whole but this store in particular is nothing short of disappointing.

Shawanda B was great, she helped us find just what we needed. we will definetly go back

Great experience! Love my furniture!

Charli was great! She was able to help us find what we wanted quickly and made it a great experience for my family.

Good service

Monique was amazing! Such a great lady and fun to talk to. No pressure and very helpful. She took her time to answer questions and even match accent chairs. She even shared the commission with the sales lady that helped us when we just looking the other day but wasn’t available today.

Went to this store to buy a bedroom set for my son. Ended out around $1700. Swiped my card, associate informed me she had it rung up under her profile. So it was bought under her name and she would cancel. That the money would be back in my account by the end of the day. And that I could either buy it again before the funds settled. Or I could wait and come back. They knocked around $100 off for the inconvenience. I went ahead and rebought in store. And the funds didn’t settle till the following day. I was told everything but the dresser would be delivered by Wednesday of this week. Took off work early, never got a call. Today is Thursday, called them. Was informed it was 5-7 weeks out, talked to a lady on the phone that said the bed was available but nothing else was. Told her I was tired of the headache and wanted a refund. She hung up in my face. Called back, went through everything again. New guy said it would be 2-3 business days before they called me to CONFIRM I was canceling. Then another 7-10 days for the refund to show up. Place is a joke.

Shonda and Nick provided excellent service!

I was extremely happy with Charlie. She was amazing and very helpful. I will definitely go back very soon to purchase more furniture but only from her🤣

We purchased a dinner table set, which we’re very pleased with the price and quality of it. My husband and I plan to return and purchase a mattress set. Our salesman, Mr. Brian W., was awesome! He was informative about the products and attentive to our needs. This was a very pleasing shopping experience!

We were looking for something specific and Charli was very helpful.

The experience was great. It was quick and everyone was helpful and nice.

Shawanda has exceptional customer service. Ask for her!!! They have a great selection of furniture. Prices are a bit over my budget.

Nice store very friendly staff. Strange how different from the website it was but overall a good experience.

Nice store. Unfortunately we were ignored and was able to loop more than half the store before someone asked to help us. Jade saved the experience from being a 3-star review. Recommend her.

We just purchased a Realyn bedroom set and the manager was so helpful! Ashley also has the best furniture!

Still haven’t receive my original bed set I order and phone call about the situation. Its been two year and no one never return my calls. They keep changing manger. I though it was taking care of when a high up supervisor help me but still wrong. Told me my order was going to be deliver that day and deliver date change 10 min before arriving. I hope others have a better experience than me.

I didn’t know what to expect when I went to Ashley Furniture but the nice gentleman greeted me and had great customer service. he help me through everything I was very much appreciated with all his help and his manger had good customer service and very helpful. I just want to thank them for helping me. I will be returning back to the store.

I had my house destroyed by a tree thanks to hurricane Ida. So I was in the Market for EVERTHING to refurnish my house and was so happy when I walked into Ashley home store and Micah Wooten approached me. I found and got everything I need in one place. The store is HUGE and the sales associates are very friendly and willing to help. I had been to places where people will walk off to help someone else and then text you 2 days later on the product you were questioning. So ashley sold me because Micah never left my side through the whole process and it was a one stop shop... defiantely a great experience.

I went in today on1/3/22. They were very nice and helpful. I was very pleased with Micah Wooden. He help answer questions and show us around. We made a purchase and I can’t wait to get it in. Thank you for showing you care about us. If you are looking please go see him at the airline location. You will be very pleased.

Charli was professional and super helpful. She showed me similar items to what I was looking for but when I told her what I wanted, which wasn't in stock, she quickly helped me get it ordered without pushing me to spend more money.

Ursula was a great help to us in finding our new sectional. She walked around with us all over to make sure we were happy with our choice.

My wife and I purchased a entertainment center from here a little over 2 months ago. We were going to just shop online and have what we wanted shipped but we wanted to actually see it in person. So I called ahead and they had the few we wanted on display at our local store. We were pleased with the in house selection and our salesman helped us pick out which one was best for us. We thoroughly enjoyed shopping here. Now for the bad…. Everything after the sale was horrible. From our order not even populating online for status to getting a different ETA every time we turned around. So we were informed online (before purchase) that it would estimate 3-4 weeks for delivery. Then in store told 12-16 weeks after purchasing. 2 weeks ago we called and it then informed us 17-19 weeks on back order. Then we contacted customer support who told us 2 weeks out. We were completely confused and didn’t know when our items would arrive. If you want an ETA DO NOT CALL!! contact the customer service for the main corporate they will get you your correct ETA. Now for the delivery…. this will make me never shop here again if they continue to outsource to this company. If possible and they have it in stock, just pick it up yourself it will help save your headache. Two gentlemen who were the most unprofessional people I’ve ever seen, I tried to make short conversation with them, completely ignored me multiple times, left trash all in my house, stripped one of the holes that the bridge screws into. didn’t even put the entertainment center against the wall, so my wife and I had to move it ourselves. I was just ready for them to get out of my house. Paid $149 for premium white glove delivery. Also after they left I noticed they left a massive rut in my front yard. So do yourselves a favor, if possible, bring it home yourself. Now for the item. It looks good, no cracks or any damage other than the stripped screw. Only two complaints are the right cabinet on the console is not installed straight and it looks crooked so idk how I’m gonna fix that because it looks tacky. And it was missing a grommet cover. Overall, I probably won’t shop here again unless I bring the item I purchase home myself. Hope this review helps someone. Happy New Year!

Prompt Charlie was very helpful from the moment my wife and I walked in the store

EDIT After being given the email below I have contacted them repeatedly and still have not received any help. Ive resorted to contacting the BBB in an attempt to get someone from Ashley's to respond to me and it has resulted in Ashley's canceling the order I'm making payments on but havent received. I texted the number they send so you can get updates on your deliveries and that is how I found out my order had been canceled. I have not heard anything Ashleys about canceling my order, theyve just canceled it while letting me continue to make payments to the bank it was financed through. It's been nothing but ruined credit and a massive heache. Buying from Ashley's has been a nightmare. It was mistake after mistake from our sales associate from day one which lead to higher costs because purchases were entered incorrectly, a delinquent payment since my address was entered incorrectly, even after I pointed it out and she assured me she would fix my address, it was never fixed so I didn't receive my first bill, and now dealing with incredibly rude customer service when they call to set up deliveries that don't actually come even after I've lost pay taking time off work to be there for the delivery Ashley's called me to set up. I was told I need to make myself more available for Ashley. It has been absolutely horrible and every attempt to contact customer service has failed. After just receiving a partial order we discovered our sales associate also messed up our end tables, we have 2 end tables we dont like at all, that we never would have chosen, that don't match our coffee table when it was supposed to be a matching set. Yet another disappointment.

I was greeted by the staff. Felt welcoming. They were able to answer all of my questions.

I purchased furniture from Ashley in September and October. We paid cash for our furniture. The sale association told us once we paid for the furniture we should receive a delivery date so we did we was supposed to receive our furniture last month November but we didn’t, on top of that no one from Ashley reached out to me or my husband about any delays with receiving our furniture. So we went into the store to get an update and a status on our furniture the store tell us that the rails for our bed was delayed. The store tell us the we will get the furniture in March of 2022. Me and my family went to Houston TX this passed weekend and purchased furniture and will be here on Monday. When we return back into the states on Sunday we went straight to the store and to cancel the order and to receive a refund. The store manager informed me that she was able to do the process on partially of my funds because not the manager for the store on Airline hwy and once the manager returns they will process the refund . We still have not heard anything back from anyone from the store and have not received the remaining of my refund. This is unethical and disrespectful to me. All I want is my money back

Wonderful experience all around. The customer service is stellar. The selection is amazing, beautiful! The process of purchasing was quick and easy. I will be back.

LIAAARRS! They said the couch i wanted was gonna be here in 4 weeks just to TAKE MY MONEY! I been waiting since October 10, 2021 and They updated me that the couch will be here in feb 22, 2022!!! If I cancel i will be charged with a percentage of the retail price! 😡 WORST BUSINESS EVER

This review is for the store. Not the product! After you decide on what items you plan to purchase, please go to their website and compare prices. I ordered two power reclining sofas and one power recliner in store. The total came to $7500 with delivery and setup plus 5 year warranty. I financed through Ashley. After I got home, I decided to make sure that is really what I wanted and went online to view other items. Plus I felt I was paying too much. Shout out to the salesman Cory. He definitely got me. That's when I found out I spent $2500 more than I would have if I had ordered online for the exact same items including the delivery setup and warranty. I feel the salesman could/should have told me there is a price difference. I immediately called and canceled my store order and bought it online. If you have the cash or credit, please shop online. I plan to pay this off in 2 to 3 months so it was a better option for me to buy it on credit card. Ashley, please tell your salesmen/women to inform customers of their options!

Excellent customer service at the Baton Rouge store. Kindness and humor made the experience easy and pleasant! Will definitely return for our next furniture purchases!

Shonda Moore was the best!! She was knowledgeable about the different interior design types & was very helpful!

Painless shopping experience.

Shonda and Cici made our shopping experience a breeze…very helpful and patient throughout the entire process. The entire staff always made sure we had someone helping us and offered help whenever needed. We were able to get everything we wanted and we are so relieved. So big thanks to Ashley’s for everyone’s help!

DO NOT BUY FROM ASHLEY, My experience with this store has been terrible. We bought some furniture pieces and they told us they would be available in 2 months. We were ok with that. When they were available for pickup, we went there only to find out that they were NOT in the warehouse. They offered free delivery, and two weeks later, they delivered BROKEN furniture. I had to call for an exchange, finally got them to schedule it after two more weeks. THEY NEVER SHOWED UP, even after asking to confirm the delivery about 5 times. I called and they said "oh it seems they were on their way but they realized they forgot one piece". Now, they're saying I have to wait 12 TO 14 WEEKS, to replace my broken pieces. I said I wouldn't wait that long and that I want a refund: THIS STORE HAS A NO REFUND POLICY, so we are stuck with it. Complete waste of time and energy, and what is even more frustrating is that if I had known that they had a no refund policy, I would have never bought from them. They do not tell you this before buying, you just find out once you have a problem. I wish I had a -5 star button. Do not waste your time and buy from somewhere else.

I understand deliveries are months behind due to covid, but after waiting months for our living room set. We were informed that the love seat that we order in July is no longer available. It was deleted from our order without our consent or knowledge. We then finds out that it is no longer available after the sales associates try to reorder it.

Great service!

Monique is the greatest. She was patient, attentive, and very helpful with my purchase. Could not have asked for a better experience. Thanks again Monique!!!

I didn’t give it 5 stars because I had to find someone to help me..

Service was great, however furniture could not be financed. So we went down the street and bought more. No finance problems.

Very friendly and knowledgeable staff...don't feel rushed throughout the process. Thanks!

Thanks Ashley home store for great sales people and quality furniture.your the best, thanks again tom and Judy guidry.

Ms charli She was really helpful

Very nice person Mrs. Norma Jean was the best. Very polite she greeted us as soon ad we opened the door. She gave us space to browse the store and wasn't all over us to buy. We went back and purchased with her after we made a selection.

The service and selection was superb. The quality of the furniture is very good as well. The only reason I’m giving them 4 stars instead of 5 is due to the delay in deliveries !

Micha!!!!! He was very helpful and very detailed. Came in and showed him with I wanted and he went beyond what I expected. Would highly recommend Micha and shopping at Ashley’s furniture. Great Experience

At first I was very pleased with my experience here however after waiting on my order for a month, I was then told over half of my order wasn’t available and that I would need to cancel those items. Since they sold me items they shouldn’t have sold me, I asked them to price match on other items they did have which I find reason (if you get a similar item). They did not and they expected me to pay a higher price when they already messed up my order to begin with. After I canceled the large half of my order, it’s finally time to have my sofa delivered. I’ve tried confirming the delivery date of my order a dozen times and I keep getting notification to confirm the delivery time. I tried calling the 1-800 number but no one is answer and it’s just disconnecting. All I can say is I should have listen to my friends and family to avoid this place.

We bought a 40x60 wall art piece today called Glass Shower 2. It was on sale 25% off and we had the nicest saleslady named Monique L. She was very friendly and helpful and took very good care of us !!

David helped us find exactly what we needed. Very polite, knowledgeable, and honest. So refreshing

To say the least my original order was cancelled within the store without them reaching out to me and letting me know. The store messed up on the paperwork and I would of never known my furniture wasn't being delivered if I didn't call, the store never called and they can't tell me why they didn't and nor can the 1-800 #. I redid the order for them to charge me more saying everything was the exact same when it wasn't. The customer service told me they were giving me a discount for the confusion to find out I didn't get compensated for anything, not even the delivery fee. Here we are now with them delivering the sofa with missing pieces. They already received the funds and are washing their hands with me and my concerns. I repeat do not ever go to them for any business, it is the most unprofessional set of individuals and I refuse to buy even a rug from these guys. They have good quality of furniture but the worse at doing anything right for the customer. I wish I was able to give no stars.

I had a great experience on purchasing my furniture. Mr Nick and Ms Stephanie did a spectacular job with assisting my family and I. I plan to go back and furnish my house with them. Go see them now!!!

Ashley Furniture has lost their glitter. I understood deliveries are months behind due to covid, but after waiting months for my young sons' loft bed for it to be delivered and the poor gentleman not able to put it together due to it missing hinges and screws. Thank God for great delivery team that care Custumer service for me and boxed everything up. *** Customer service dropped the ball*** They never ordered the replacement parts, placed me back on the list for repairs, or even followed up. Friday 10/28, I contacted them numerous times. Today 11/2, I contacted them numerous times from bots, agents ending the call after 12min wait times, and finally the chat with us text. The agent Adrianna stated she took care of everything and then it should be resolved by 11/8. We will see, since this is the same lie the last agent told me and the delivery tech on the day of delivery when the issue was first realized. It's sad that Ashley allowed this to fall through the cracks, especially involving children's furniture! Go to other stores if you can, Ashley is not the same!

We went in to “look”…and ended up with a living room suit and a new Tempur-Pedicure bed with base. The staff was extremely helpful, especially our salesperson Shonda, and manager, Stephanie. Even with the computer systems going down, getting the financing pushed through, and recommending somewhere to eat while we waited, it was one of the best furniture buying experiences I’ve had. I can’t wait to have my new furniture arrive, and hope to get many years of use out of it.

Ursula!!! She was the BEST furniture consultant. She made the entire experience smooth and easy. Ursula was kind and patient. She made great recommendations for our style but wasn’t over stepping boundaries or pushy like most sales people. She was truly a gem for our furniture shopping experience.

Great Service!! Will be back!

My girlfriend and I went in to check out couches and Micah was great. He knew about every set we walked by; the features, color options, and delivery times. He didn’t pressure us to buy, just informed us of our options. We left to go see a few other couches at different stores, and quickly decided to come back here. The other salespeople were pushy, and didn’t even ask about our needs. We will definitely purchase from Micah at Ashley again.

The furnished is great and very nice I love it the store, the worker's help and nice people 😀 price it's ok

I came in today and Monique Larroux was so helpful! Picked out the perfect piece. Thanks for the awesome customer service.

I have made two purchases within the last 6 months and both experiences were great! The staff is awesome, patient, and knowledgeable.

Best in the world

Nice furniture, nice customer service.

I have only had positive experiences with Ashley’s Furniture. In the store, I am met with kindness and professionalism. I am treated with patience, commitment and efficient service. My online purchasing experience has been quite easy and I have always received my purchases in a timely manner. I have even received prior to my expectation. Who doesn’t love getting a beautiful piece of furniture earlier than thought? Recently, I made 2 large purchases over the phone and as always, Shonda M., Sales Associate, who has assisted me numerous times with my purchases, again made my purchase one of ease, simplicity and satisfaction. Thank you again Ashley’s!

A few months ago I ordered the upholstered bed & when it was in they gave me the WRONG pieces for it , it took about 2 months for them to exchange everything.... no one knew what was going on and acted soo confused ! so 2-3 weeks ago I ordered a dresser chest thinking everything would be fine and I got a call saying that it was ready for pick up which it WASN'T, everyone is giving me different dates on when it would be in. So with that mistake the GONZALES store tried to sell me the same item on the floor and it was scratched and not suitable enough so i declined the offer. From the beginning they told me it was going to be ready oct. 2 then oct . 16 , they very next day & NOW its Oct . 22 ! I WILL NEVER BUY FROM THEM AGAIN ! & I made this clear when it came about the second time. None of them care they blow everything OFF & didn't even do nothing to atleast TRY to be sympathetic! When it actually does come in they will hear from me again. Other around me saying they had a bad experience with Ashley Furniture too , but idk their situation but for me it was unprofessional & VERY BAD CUSTOMER SERVICE ! NEVER AGAIN

The absolute worst experience I have ever had over some furniture. They delivered me broken furniture and with missing pieces and have the audacity to still try and charge me because of THEIR poor documentation and THEIR MISTAKE. Do not waste your time or your money at this establishment. You are better off ordering something from Amazon where it will at least get to you in a decent timeframe as opposed to several months down the road.

Great furniture selection and prices. Terrible delivery services.

Great Service, friendly staff, and variety of inventory to chose from. Amy Miller, sales associate who helped us at Baton Rouge store was wonderful!

Staff is very helpful. Pointed me right in the direction I needed and made a quick and easy purchase. Cheaper than many places I had been looking. Will be back!

Great experience Charli had great customer service which is hard to find. She gave me options which was what I need I will be back.

Good selection and staff!

Horrible customer service. I told the saleswoman that I wanted a real wood dining table. She told me that furniture isn't made from real wood anymore. All I could do was look at her, shake my and and leave, while still shaking my head.

I recently moved from California to Baton Rouge Louisiana I came to Ashley furniture home store back in July in Baton Rouge. I ordered a bed, mattress and box spring I also purchased two kids beds, kitchen dining set and sectional couch. My box spring and mattress was scheduled to be delivered today and when it arrived it was the wrong item I was extremely frustrated I’ve been sleeping on the floor I had nothing due to moving out of state so I then went into the Ashley store in Baton Rouge in tears explaining what happened and Amy Miller and CiCi Scvoy was extremely helpful they sit me down got me something to drink calmed me down and insured me that they will take care of me and they did just that and more they was able to switch out my mattress for a better one and also was able to schedule it for pickup the next day. Amy and CiCi has went above and beyond for me and my day so much better and I could not let their great custom service go unnoticed I will HIGHLY recommend this specific store to anyone in the Baton Rouge area definitely the best customer service I’ve experienced since I moved to Louisiana. I would also like to recognize the store manager miss Stephanie she was awesome very friendly and made sure everything was fine I will definitely return to purchase more items.

No high pressure sales tactics! Charli was amazing and worked hard to make sure we got exactly what we wanted. The credit check was quick and easy and we were in and out in minutes.

Norma, my sales associate was amazing, and she made purchasing my new furniture painless.

Where do I start? The absolute worst decision I could have made was to purchase furniture from this company. We paid (in full) over $20,000 in March of this year, and I am still waiting for my order to arrive. I am so disappointed. If only they'd been honest about estimated delivery, I would have decided whether or not to wait for my entire order to arrive. I would never purchase from Ashley Furniture again.

Will absolutely not recommend to anyone. Whoever they use as their dispatching company is absolutely terrible when it comes to getting your furniture delivered to your home. I purchased bedrooms items on July 20th and the estimated time of arrival was the first week of august. Contacted our sales rep, delivery items were delayed. The next scheduled delivery was on 9/9, the team completely skipped us which resulted in waiting 2 weeks for the next delivery. Spoke to a manager at Ashley’s furniture to move all of our items to the 25th of September. I then called the dispatch customer service rep just to verify that all of our items are in, she told me that they are but was not attached to the 9/25 delivery. Therefore my items will be split into 2 shipments. September 25th,2021 I was expecting a dresser, adjustable base (that comes with legs) and a mattress. I am currently missing a whole mattress and legs that go to the adjustable Base. After I told them that they said all my items were in the warehouse yesterday, the delivery team informed me that they ordered the wrong size mattress and that they would have to reorder which is EXTENDING THE DELIVERY EVEN MORE. We have bought furniture from Rooms to Go around the same time as well and the furniture pieces arrived exactly a week later with no issues or delays and at the time frame they told us it’ll be delivered. So if you’re looking for furniture, I highly recommend to shop at RTG.

Very helpful, very courtesy, pleasant and clean.

My shopping and sales experience were great. However whenever it comes to delivery and communication the service was awful. I’ve been waiting 3 months for a bed, set up for delivery multiple times, only for no one to show up or notify me of cancellation. When I called customer service, they were not helpful and brushed off my concerns. I had such high expectations for this company but have been thoroughly disappointed. I would not recommend doing busy at this store.

Beautiful furniture and super friendly staff!! They don’t hound you while you’re trying to browse, but they make it known that they’re there to help if you need! The process of buying my furniture was quick and easy! Would definitely shop at again!

Suzie M. was amazing! Made our purchase stress-free and no pressure. We actually made 2 trips to the store and she remembered all the information we shared with her the previous day. Wonderful sales professional! If you go to the Baton Rouge location ask for Suzie!

The staff are very kind and helpful.

Very nice store! Helpful employees and personable manager!

New Employee in training.

Very informative and helpful 👍

The service we received was excellent. Norma, the associate who assisted us, was very helpful, friendly, and attentive to our questions and preferences.

I was taken care by Ashely and she was very knowledgeable on the product and help me find my dream furinture. And I am so happy to see it all come together.

Great! Even though the store was packed with customers for the Labor Day sales, we were given quick, courteous, efficient service.

My sales person was Shawanda Buchanan. She was awesome!!! I could have talked with her all day. She was very kind and had a beautiful personality. She was also very knowledgeable. I am very please with my purchase.

I would not recommend Ashely Furniture to anyone. Although the shopping experience was good, the customer service after has been the worst. It is understandable that there may be delays, but Ashely has repeatedly lied about committed dates for delivery for 3 months. This includes the text on morning of delivery that stated that the delivery is on its way, only to be told when I contacted customer service that it was not even scheduled for that date. The store manager shared my frustration, attempted to help, was unable. Cancelled order. (Thankfully without cancellation fee- that was something the store manager was able to make happen) You can buy Ashley products elsewhere if you like- other stores carry them and you might actually get them delivered.

Very professional and helpful service! Great experience!

Very friendly and knowledgeable staff. Amazing pricing.

Very disappointed. I didn’t realize how the salesperson failed to mention the actual price of the sofa. At the time we went shopping for furniture there was a sale for an additional 25 Percent off. While shopping I asked how much is this sofa. The price that should have been quoted was the price of the sofa and not the 25 percent off price. When I got home and looked at my receipt i purchased an 1800 sofa and I thought I was purchasing a sofa for 1300 with an additional 25 percent off. What a scam. And the sales floor manager comes over to speak with me when she find out I was paying cash. She seemed rushed and did not really take the time to answer any of my questions. Never ever again will I shop there.

Bought a beauty of an "office couch" price was hundreds of dollars cheaper than the MANY other stores we went to. Our associate Nick was very helpful and helped us load it up. Always a great shopping experience with quality furniture!!!!

It is absolutely ridiculous to wait months to receive my order. We ordered in March and still have not received our sofa and loveseat. Of course you don't get any answers other than it's not in their distribution center yet. Are there any orders being filled? If you delivered someone order today when did they order so I can have an idea how backed up you are.

We bought a bed frame in June and it took two months to get delivered. That I understand. But the delivery guys came in my home with an under shirt on and no mask. That’s not something I was expecting. But to top it off the bed frame is broken. We went in the room to get measurements so we could get the box spring purchased and that’s when we found it. It’s where the rail hook would normally drop into the slit. I have sent a message to my sales person and have not had a response back. This was my second time buying with Ashley furniture and sad to say the first one wasn’t the best but since they opened a new store I thought I would give them another try! BIG MISTAKE. I don’t recommend them for any furniture. I rate them zero. No one has tried to reach out to me.

My husband & I just bought a new living room set & bedroom set at Ashley and Amy was excellent to work with! We thought we might have to wait a while, but our furniture was delivered within 2 weeks! Everyone was super nice & helpful! Great customer service! Thanks Amy & the Ashley Furniture team!

We got an entry way table and a couch. So far so good. Haven’t gotten them delivered yet. But customer service was great, price was good and quality seems on point.

Awesome service!!! Jade Martin was indeed the best sales representative I’ve ever had coming into Ashley’s here in Batonrouge, Keep up the great work you guys, oh wait we cannot forget about David you’re a great manager we love your personality Thanks so much!!

When I purchased my furniture from here, I purchased a 5 year protection plan telling me that if anything happens to the furniture it would be fixed or replaced. I've had my sectional for a year, which gives me 4 more years on this furniture. One of my recliners broke at the bottom where it extended and its not allowing it extend fully, I called to file a claim, and was told that this one part of the sectional isn't covered!!! Then they go on to tell me that it's a different coverage plan to get it fixed. Had I been told this at the time of my purchase I would have purchased any and everything needed to keep my furniture up, but unfortunately I wasn't. I called Ashley furniture, and I haven't received any feedback or anything. I think it's completely unfair on my part the haven't 1 year and have paid for a protection plan, and can't get my furniture fixed! I will never purchase from Ashley furniture again...and wouldn't refer this place to anyone!

Great service and products!

Nice prices

Horrible communication. Amy Miller messed up my order. Over a month and still no furniture and then my order was canceled with no notification. Will never shop here again.

It was a pleasant experience and I never felt like I was being “pushed” into buying anything at all. They had a lot of furniture on display to look at and choose from.

Absolutely great services and great teamwork from Nicholas and Jabari!!!

Sales associate and manager were great when we ordered… then things went downhill. The week after I ordered, the sales associate sent me a text (on May 3rd) saying we were still 4 weeks out on one of the bedroom sets. No problem - I was originally told 2-3 weeks, but I’m a reasonable person and 4 weeks is fine. Two weeks later, he told me 2-3 weeks. Then I was told it was a bed holding up the order, then a box spring, but was assured it would be delivered in June. On June 23rd, I told him if I couldn’t get the furniture in 2 weeks, I would need to cancel. He then was able to schedule everything and told me it would all be delivered on July 15th. I proceeded to take the day off on the 15th and had my children’s bedroom furniture picked up on the 14th to be ready. I got a call on the 14th to schedule the delivery for the 21st. I called my sales rep to ask what was going on and he referred me to his manager. I called 3 times and 5 hours went by before I was able to get a hold of her. I sent her the texts confirming the 15th delivery with the sales associate and She told me she put in an ER ticket. When I hadn’t heard anything back the next day, I called customer service and was told they were taking $150 off the order (totally irrelevant- that does nothing here) and that everything except the box spring was now scheduled for delivery on the 21st and that I could talk to the local store about substituting a box spring that is in stock. I said ok and texted the manager who said she would get back with me whenever the ‘sleep expert’ came in the next day. I never heard back from her. Fast forward to today, I get a call from scheduling to say that my delivery is scheduled for the 22nd, and it shows only half of my order. I just spent 30 minutes plus on the phone with customer service to be told that they’re going to put in another ticket to figure it out. Meanwhile, my kids are sleeping on the floor because I gave their beds away on the 14th in anticipation of the delivery on the 15th. Right now I have some super disappointed kids and I am irate that they think this is acceptable. I would not recommend Ashley furniture to anyone right now.

Edit: Though our experience in the store was great, our experience with delivery, the product & customer service was not. Our furniture was delivered almost 6 months late past the initial delivery window estimate. Every time we called for an update on delivery timing or where our product was, I was given bad information. Then within 2 months of having our new furniture one of our main pieces broke. Took over 1 month to get adequate replacement parts sent to us. Will not be buying any furniture from this store again. Had a great experience at the Ashley’s in Baton Rouge ordering my items, sales person was very personable, knowledgeable and was able to help us with selecting the right items to meet our budget and personal style. Looking forward to receiving my items soon!

Came in to the store just to check out in person a bed my wife and I saw online. We saw the bed and then were helped by a very nice and helpful gentleman. He took us step by step in choosing the right mattress for the bed we chose and pillows and everything came together smoothly. Very pleased with the experience and hope to come back soon to shop for more items for our home!

Good customer service

Micah was great at helping me find the exact sectional I wanted.

Shonda was very helpful especially with me being a first time furniture buyer. I plan on coming back to her for all my future purchases. :)

We have never had a better experience when shopping for furniture. The staff was friendly and knowledgeable and the management was very helpful when we had questions. Thank you for such a great experience!!!!

Had a great experience tonight at the Midnight Madness sale! Jade and Nick were super helpful and patient throughout our process.

The Sales Associate (Jade Martin) that helped me was awesome! She was very knowledgeable, patient and very kind. She made my shopping experience very pleasurable.

My salesperson David was great. Thanks for your help.

Shopping at Ashley was a pleasure and sales specialists were very helpful and knew their work. Thank you!

The lady patiently helped me select a bedroom set.

Easy and all was nice! Store manager was great and the associate made my experience easy

Prices are much higher in store than online. When I asked for a price match, as guaranteed online, I never received a callback from the manager who organized my in store sale. I will never buy from them in store again. Quite frankly, I will never buy from them online either. Their customer service online said they couldn’t price match their own prices. Pretty sad. Further, I just received my order and it’s the wrong color.

I purchased 2 reclining sofas from Ashley Home Store in Baton Rouge, LA. One of the sofas I received is extremely hard and causes me back and neck aches. On the day of purchase I returned to the store and asked to speak to the manager. I was told the manager was too busy. Finally an assistant manager came out and said no returns or exchanges. When I purchased the sofas, I never saw anything in the store that said returns or exchanges were not allowed. The sales people never said this is a final sale. I find this very misleading. If I had purchased from the Ashley website instead of the store, I would have 72 hours to notify them that I was unhappy. Why is a sale in the store final sale but the website is not? This store has terrible customer service. Do yourself a favor and purchase furniture off the internet. The internet stores allow returns and have cheaper prices. The sales people even told me I would have been better off buying off the internet. I have contacted DSG to let them know the sofas have broken pins and brackets. DSG has responded multiple times saying they will send a service technician, but they never do.

The sales associate made a most professional and personal shopping experience most enjoyable.. She is very knowledgeable about store inventory, policies and procedures and great customer service.

The customer service is excellent! Dwight and Nick are Superstars. Every associate in the HomeStore warmly greeted us in passing as we worked with Dwight and Nick. PLUS, we were able to find everything we needed at a price we could afford. I can't recommend them enough. I'm waiting to see what delivery is like before I give five stars, but I expect it will be just as wonderful as the shopping experience.

Helpful staff and good deals!

If anyone is looking for furniture, I strongly recommend never going to Ashley Furniture. We ordered a couch in DECEMBER with an expected delivery date of March (which already sucked to begin with) but we waited it out. March came with absolutely NO communication on the status of our order. I called to check on the order to be told that it was now going to be arriving in early June. I was not happy but really didn’t want to start the process over again. The beginning of June rolled around with again, no communication. We called to see when it would be delivered and it was pushed back to July. I’ve now called every week to see when it is being delivered since we can never get a straight answer from them — my husband would get one date and I would get another from them, so no consistency at all. I called last week and was told the couch would finally be delivered around the end of June. I told my husband to call today to see what date so we could sell our current couch, and was told that now the delivery date is the end of September. We paid in full, up front at the store for this sectional. We’ve had NO communication except for when we call to check on the status of everything. They offered to wave our delivery fee at this point. What a joke of a store. Save yourself a lot of headache and stay away from this place.

The lady who helped me find a couch was amazing, she explained everything and answered all questions. I will say however I wasn’t a huge fan of the store being decorated in cotton. It seems insensitive and offensive to people of color

I went to Ashley furniture to look for a couch and the staff was incredibly courteous. I looked at the same item also at another furniture store however Ashley furniture was the best priced and their cost of delivery and set up was much cheaper as well.

great service! the lady who helped us was very kind

Love it here

Great service

Terrible. Wrong items sent and it takes a very long time to receive correct items. Also items received are not in good condition. Terrible customer service! Must not buy from them!!

EllaDawn was very informative and helpful to find furniture.

Didn’t have fast shipping which i understood because we’re in a pandemic. Ordered in maybe Feb, got my furniture in May. Overall, my customer service experience with Ms. Ella Dawn is why i will continue to shop here in the future. She’s such a delight. Also all my items from Ashley homestore is beautiful despite how long it took me to receive everything and the prices were okay.

Good

Roses are red Violets are blue If you are looking for a sales professional Shawanda Buchanan is the one for you I highly advise this store location. The professionalism is over the top from the moment I walked in. Everyone there made me feel understood and respected. Specifically, ask Shawanda Buchanan for advice. She has great taste in furniture and very sweet in helping me with my selection. Thank you to the Ashley furniture team.

I enjoyed my visit here so much! My fiancé and I ended up buying new furniture for bedroom, living room, and dining room. It was a super easy process!

Ella Dawn was a wonderful salesperson. Very helpful and honest (about expected delivery times). Never felt rushed. Great experience!

As always my shopping experience today, 5/29/2021, was one of enjoyment, delight, fulfillment. I was quite pleased with the professionalism, patience and dedication to customer satisfaction by the store associates. I was greeted at the door with kindness by Dwight and assisted by Shonda throughout my visit with patience, diligence, and an array of knowledge for all the questions that were asked. I am looking forward to the arrival of my chosen home furniture as I am certain that we will take joy in having the added pieces in our home. From My Home to Ashley Home Store, until the next time.......Thank You!

My experience was great. The sales associate was helpful and very patient with all of my questions.

Fantastic experience. Stephen was helpful without being aggressive. Would recommend this store.

The salesperson Amy Miller was very professional and helpful in all aspects. She was one of the most knowledgeable salesperson that I had ran across concerning the tempurpedic mattress. I would recommend all customers to ask for her when they visit the store. All other salesman seems to be very pleasant as well. My visit was very enjoyable. Once again I would like to commend Amy Miller.

Friendly service and not pushy. Let us browse

Layaway options very flexible, helpful representatives , good location with helpful associates. Bought our home for bed in the Northshore collection love the look. Expected delivery date within a week

Nick Went above and beyond, wasn’t your typical pushy salesman at all! I was tired from working all day picking up flooded vehicles but had to get this order in for our new house and he understood everything.. will be back soon very soon! Thank again!

Customer service is a painful joke at this store. If you need to talk to anyone there about your delivery or your order be prepared to wait 30+ min and be hung up on when someone finally picks up the phone. Don't waste your money here, The DGF attitude is rampant. There sales staff were nice and helpful when I originally purchased. But I'm extremely annoyed and without the items I paid for 3 months later.

Everyone is great in the store “but they don’t tell you about the furniture delays! I been waiting over three months now and still waiting!!

Our local Ashley Home store had many styles to choose from, along with competitive pricing. Their sales force were attentive to our needs and very helpful in facets of the sales process. We will definitely go back for additional merchandise.

My experience at Ashley was great! The service was awesome and my sales associateTeresa was excellent help. She was very knowledgeable, friendly and eager to get me exactly what I was looking for. So glad I ordered my bed from them. I will definitely be back!

We had a great experience. The sales people were very nice and didn’t use aggressive sales tactics. They let us look by ourselves and waited to help when we were ready. Cici was our salesperson and she was great. Very helpful and she also kept our son entertained. Highly recommend!

Sales Rep was really easy to work w/& I was in a lot of pain & help make my experience there much easier so that I could purchase the items needed to furnish a camp I am purchasing & never once tried to push me into purchasing something more expensive!! Theresa was great!!

my name is Barbara Fuller , and when i first got introduced to Ashley’s furniture it was by someone I work with , she was telling me how beautiful her furniture is and she was able to finance, and the terms and payments was so great she was glad to tell about her experience, first i got my couch and i had a discount flyer plus it was a president day sale, and i was so amazed when they told me my price for my couch when they took off the extra percent, now i am back there agian buying furniture and i even got a better deal, and the financing company they use is Awesome. All my need were met, and the sales Techs and so very nice, and when u have a company with good customer service, and ready to assist you, that alone is enough to make u want to do business, with this company.. THANK YOU. BARBARA fullerbarbara45@yahoo)

Susie & Dwight were awesome! Made the experience great!

After visiting several local furniture stores in the Baton Rouge, LA., area it immediately became clear that there existed a shortage on getting furniture delivered in a timely manner due to the pandemic. I had been to Ashley Furniture several times in one week because I had seen a dinning set I really wanted badly. My initial visit didn't go very well due to personnel being extremely busy and overlooking my needs. I kept returning because I wanted that dinning table set. Each time I would leave frustrated, because no one had time to take care of my needs. Finally on my final and fifth visit I was leaving the store totally exasperated, when a saleswoman noticed my frustration and stopped me and asked me what was the matter and how could she help me. I explained all my difficulties and frustration. I showed her the piece of furniture I wanted, she contacted her supervisor and together they set me down, apologize and assured me that they could make sure I got the dinning table set I wanted. We successfully completed the necessary paperwork, and I left a very satisfied customer. The Saleswomen called me several times afterwards to assure me that all was going well and when to expect my shipment. I've since received the table and awaiting on the bar chairs. Overall I'm a very happy and satisfied customer. Thanks Ashley Furniture for going the extra mile to turn a bad experience into a great one. Sincerely, Angelia L. Baton Rouge, LA.

Great ! Najee Was So Helpful

Customer service was amazing. Sales reps were very professional and helpful.

I went to the competitor first and walked around the entire store without anyone asking me of they could help. I then drove to Ashley and the minute I walked in the store the salesman Tarek, asked me if he could show me anything in particular. I came in to only purchase 2 barstools and ended up with a dinette set and 3 barstools. I generally don't purchase the extra warranty but the way the salesman presented it I felt it was a must have. Thank you for the pleasant experience.

Awesome service!! Thanks Shonda for helping us find the perfect mattress!!

Took three try’s to get the right bed delivered then I had to go fight them for a 400 credit. Very nice people poor experience

Shanda was a big help. Good selection.

They have great looking furniture

Super friendly staff got greeted the second we walked in.. All our questions were answered.. Loved the staff.. It was hot in here asthma did act up.. But i honestly stayed to purchase a bedroom set! Great prices as well there are sales going on so take advantage we got a bedroom set plus mattress for 800 come on thats a steal!!!

The customer service team is awesome and very professional. I visited several local furniture stores before stopping at Ashley’s. The furniture here is beautiful and great quality. I’m always always pleased with my selections from Ashley’s...

We visited the new Ashley HomeStore for the first time in Baton Rouge and the store and folks that work there were incredible. We loved the furniture and got exactly what we were looking for in less than an hour. As a guy writing this, I say great job. Quick and easy

They were short staffed, however very effective. I waited a while, but they checked in with me and let me know they would be right with me. Excellent customer service and amazing patience, to say that they were spread so thin.

Shawanda Buchanan was great!!! She made our process so easy! We were able to not only save money, but also furnish our whole apartment! She’s definitely a blessing in disguise. So grateful for the experience!

Had a great experience!

Wonderful experience!!! No pressure. Great salespeople. Very easy process!!!

Very personable salesperson.

Friendly staff and beautiful furniture

Went in the store nobody asked if we needed help or anything. Walked around the whole store and still no assistance.... Will never go there again

Everyone was nice. In hindsight, I wonder whether or not they knew how bad the experience would be. After my experience, I rechecked the reviews and realized the people with 5 stars were only speaking about the customer service, not delivery. The 1 star reviews had the same problem I had: no furniture was ever delivered. Let me go back. In February 2021, I ordered a bed and mattress. Thankfully I opted to get the 0% financing or I would be trying to get my money back too. I opted to schedule delivery the first Friday in March. I received countless positive notifications prior to the day. However, I got a call the day of the proposed delivery informing me the storage facility suffered damage, which subsequently damaged my furniture. They asked whether or not I wanted the mattress only. I declined. They said they would let me know when the furniture was ready again. Next they started sending notifications about a new delivery date on the 17th of March. I called them and informed them I work that day and was never offered an option of dates to choose. Once again, the employee was nice and said she would handle it. She didn't. I kept receiving notifications and had to call two more times before they got it rescheduled to the 19th. On the 19th, I was informed the furniture was damaged again. Notice a pattern? Same board damaged. This time, no mention of a storage facility though. They said they would inform me when the furniture was ready but I could get the mattress now. Nope. Not accepting it. On the 20th of March 2021, I called the store to cancel my order. Spoke to Mario. Mario could not find my order via my phone number. I gave Mario the order number. He still couldn't find it and requested my email address. I declined and requested to speak to someone else. Mario asked, "Who would I like to speak to?" I said, " Anyone who can find my order and help me." Mario informed me he was trying to help me. With all of the notification texts and calls I have received, I could not believe a proficient navigation of their system would yield no order results. I insisted on speaking to someone else. Mario informed me he could not transfer the call and I would have to call back. I told Mario I would come to the store. On March 22nd of 2021, I went to the store and informed the desk to cancel my order. The new employee found it easily and-after asking me what he could do to save the order and me replying, "Absolutely nothing "-canceled it. They are nice, eager, and knowledgeable about their products. However, they have a very real problem within their delivery department. I am convinced they are all aware of the problem and are actively delaying the inevitable disappointment of getting their furniture orders delivered while trying to get those mattresses sold ASAP. Apparently they have plenty of available mattresses. Also, their notification system chose a date for me without an inquiry at all. Something is really, really wrong with that. That should never happen. And it took several calls to fix. I have no idea whether or not there are consequences to getting a delivery I did not request arrive to my house without me present, but I do not want to discover whether or not there is one either. Sorry so long. I have too much time on my hands today.

Had the pleasure of working with Shawanda Buchanan. She helped us find the PERFECT mattress, my husband and I both have bad backs and it works for both of us! She was very polite, wasn't pushy, and wasn't trying to force anything on us like most places. Thank you again.! ***UPDATE*** Although my service was good.... the after service is horrible. I have been waiting on my matress for over a month.!! The delivery date was changed without notice 3 times. I had to call each time to see where it was for them to tell me, and when I request the order to be canceled and refunded they continue to act like I didn't call and request it currently been waiting 3 weeks for a refund. NEVER GET DELIVERY FROM THIS LOCATION

I went to Ashley Home Store because I know that they have quality products. I was shopping for a new mattress and box springs. I was fortunate enough to be placed in the hand of the capable hands of my “mattress expert, Amy. She guided me from what I thought I wanted to what needed and what’s best for me. She was very kind and patient but most of all she was very professional and extremely knowledgeable. It was a pleasure doing business and with her.

Salesman, Tariq Douglas, was a pleasure to deal with. Very polite and informative.

This was the best I’ve ever been to! The service alone was amazing and the store was beautiful!!

I walked in not too sure of what I was buying. Susie immediately greeted me at the front entrance with a very friendly and helpful attitude. I wa s looking for a big couch and some bedroom furniture. She pointed me in the room Ight direction and gave me a lot to pick from. The whole process did take several hours, I was not mad or impatient I was undertaker bc there was a lot going on. She was very outgoing and friendly and made the whole process very pleasant. Most of all she helped me pick the perfect furniture for my house. Would highly recommend anyone to go here.

Went in looking for a motorized reclining sofa. Found a great one at a fair price. Our salesperson was kind and knowledgeable, not pushy or trying to chase a commission. Would recommend to anyone searching for furniture.

Quite possibly the worst customer service of any store that I have experienced in my life. I go to the store and they tell me to go online and contact someone to file a warranty claim. Go online, and they tell me I must go in-store and get the claim number. Nobody in the store has any clue what to do. I have a $2,000 sectional that is worthless broken. Should have went to Rooms To Go.

I had a really great experience today at Ashley Funiture and my Salesperson EllaDawn was the best...so entertaining and made my purchase experience a positive one...thanks again!

I had a good experience here. Large selection and helpful staff. Only complaint is they wouldn't honor one of my Ashely coupons and the sale they were running had stipulations that were not included in any of the advertisements.

They were very friendly,helpful and gave us a great deal.

After reading the reviews and comments I will contact the news or “Action Jackson” about this since they wont answer the phones or emails, and when you do speak to someone its incorrect/misleading info. Maybe the publicity could get us paying customers answers. This is horrible. Me and my Wife have had the worst experience with Ashley Furniture. We ordered furniture in December. We knew it would be a while until delivery due to Covid and that was fine. We have received a text securing delivery dates and delivery times on March 2,3,4, 6,10, that have all been canceled the day of. Long story short we have been given the run around and FALSE guidance/information. My wife has called, emailed, was told a supervisor would call back, no call.

I’m not one to complain, but this has by far been the worst experience for me. We ordered furniture in November. We knew it would be a while until delivery due to Covid and that was fine. We were then told February 9, no furniture. Then we were told our furniture would be at distribution center (Gonzales) on Feb 23. I was instructed to call if I hadn’t heard from anyone. I called and was told my 2 pieces were not scheduled to be ready until the 25 and delivery Feb 27. No Furniture. Called for update, was told furniture was at distribution site. We have received a text securing delivery dates on March 2,3,4,6. I called earlier today and automated message stated delivery was set for 3/6. My husband called to verify after recovering another text with different date and we were told that our wedge was not scheduled to be ready until March 23. Long story short we have been given the run around and FALSE guidance/information and I’m disappointed. I asked to speak with a supervisor on numerous occasions and have yet to speak with one. I’m unsure what to do now.

BUYER BEWARE! I was warned, I heard complaints as I shopped that furniture was promised and 7 months later no furniture. As I expressed my concern my salesperson assured me that it was because those customers were addressing their issues through the call center and not through her. I reluctantly ordered with a specific must have timeframe. As the days grew closer I waited with anticipation for my new living room to arrive. I went in the store , I was told the phones don’t work so don’t call, and I was told everything was on time except my chair, which was fine. I went in yesterday to confirm once again the Tuesday delivery..... you guessed it, furniture is delayed until April! DO NOT TRUST THE STORE OR THE SALESPEOPLE, THEY LIE! I was told my items were in stock, turns out they weren’t even made yet. Nothing but lies. Thanks Ashley for the bind I’m in , as I have 4 days to get furniture for the shower on Saturday. I will never be back to this store!

I had a wonderful experience today at Ashley Home Store. My salesperson Ms. Cilicia "Ci Ci" Savoy was very nice and patient. I ' ve experienced such a salesperson with so much information about the products she presented. She was very knowledgeable about all the mattresses she presented today. I so thankful she approached me today. All I can say if your company is giving outstanding awards she truly deserves one.

My wife and I have been browsing local furniture stores for a while without ever finding anything we liked. Finally, we found the perfect dining room table and bedroom set. Nick was extremely helpful and got us the best deals when we saw a huge discrepancy with the online price and showroom price. We would recommend Ashley HomeStore and Nick to anyone in the market for new furniture.

Ashley Homestore made the furniture buying experience, which can be very stressful, so fun and easy! And the financing allowed us to buy exactly what we wanted! Definitely my go-to place for quality furniture.

Sales lady was very helpful with my purchase. Finance manager was super friendly and very helpful.

Well my daughter and I went there Saturday just to look around and makayla greeted us at the door she asked if we needed anything and we said we was just looking and she was like just let me know if you need anything or if I can assist with anything, she wasn’t pushing and hungry for a sale, she gave us our space and when we was ready for her, she was there to assist.

I originally went in the store just browse, and take pictures of things I liked for my new home. But, a sales associate, Shawanda, came just to check on me, and she was amazed by my twins and their personalities. She asked what I was looking for and I told her, she somehow knew my style right away, and started showing me sets that fit my personality. She showed me a dining room set that was perfect not just for me, but mostly for my daughters. She also, showed me a living room set that I fell in love with immediately. She also showed me all the different ways I could decorate and the different pillows that would go great with the living room set. I was automatically sold, and ended purchasing both the living and dining room set. Shawanda was very passionate about her job, and I will tell everyone I know to ask for her. She is amazing. I will definitely be going to Ashley’s again for all my furniture needs

CiCi and Amy in Baton Rouge were AMAZING!! They have earned my loyalty

The service was excellent. The young man name Paul was very nice and helpful. The product there is very very nice. I would recommend Ashley HomeStore to anyone.

If I could give this store a 0, I would. My husband and I bought couches on January 15th. We were told they would be in on the 4th of February. The week before they were supposed to delivered, we called to make sure that time and date were correct, and they said yes. The DAY BEFORE the couches were supposed to be delivered, we called AGAIN to see if they had a time. They told us it would not be the 4th, it would be the 11th. Ok, that’s irritating but we can wait a week. The 10th rolls around and we call AGAIN to check. Customer service tells us that they were never scheduled for Saturday, and that the earliest we would see them is Thursday the 18th. This is very frustrating because my husband and I both work, so it’s very hard to shift around our schedule when they change the date so often. At this point, we have also received NO phone calls from them and no emails to update us. Their communication skills are extremely lacking. I am never going to use this business again.

Great place to shop for furniture. They have a wonderful selection and staff. Everyone was so friendly and helpful. Amy took great care of us! Thanks for making our purchase an enjoyable experience.

My experience with Ashley's furniture was pleasant and enjoyable. Staff was knowledge and courteous. Can rightly say I got just what I wanted.

CiCi helped me tremendously!!!!

Alia was SO helpful and knowledgeable. Also the delivery date is way quicker than if we had ordered online. Highly recommend and can’t wait to get the table and chairs!

The employees there are very nice. The gentleman (Paul) we worked with was helpful and informative.He really took his time and gave us the best services he could given the circumstances. However, the low rating is for operations and corporate. I purchased one furniture piece in at the beginning of December. I was informed it would be delivered on the 12th of December. The afternoon for the day of the delivery, I received 2 automated calls. One stating I would receive my delivery but another stating I will receive he remaining pieces on the 15th. So I selected the option to get transferred to a spokesperson and I inquired about the separate delivery dates. I was told all of the parts wasn't available. So I asked why, wasn't I informed ahead of time and the person told me that I need to enroll in updates by email and text. So I enrolled in it and I let it be. I received the base of my entertainment center that night and the one pier that was available was damaged upon arrival. So I refused it and was informed it would get replaced. Well, the 15th came no delivery. Called corporate multiple times that day to try to get through. Finally spoke to someone, received an apology. The 16th was set as another delivery date but no delivery. Called and was told it was for my warranty. I asked for s supervisor to call me. Was informed I would get a all back within 24 hrs. 24hrs came and no call. Called again, left a message requesting for a call back. No call back received. Then, I received notification my delivery would come on the 22nd. No delivery. Called corporate again and requested for a supervisor. No call back. Then was told I would get my delivery on the 29th for 5:45pm-8:45pm. Received a call from the driver at 9 pm stating he was on the way but he noticed the toolkit to attached the bridge was missing and he would have to return back to the warehouse. So he wouldn't be able to deliver it. I asked if it would be delivered the next morning, he told me yes. Welp, that was a lie! Didn't hear back from anyone. Called corporate again told them what happened and requested a call back from a supervisor. No call back. Finally, another date was set for 1/5/21. We received the remainder of the entertainment center but get this, no toolkit was needed to put the bridge on. The delivery driver lied to me so that he wouldn't have to deliver to me and delayed me from getting my items. Then to add to it, the pegs that's used to place the shelves up so that you place your pictures up. Well, we were missing a pack of pegs. Asked the delivery driver, he said to contact the store or corporate. So here we are again, can't even enjoy our entertainment center because we can't finish placing our shelves up. I called corporate and complained and asked for a supervisor. No call back! A order was placed for additional pegs. I called the sales associate that assisted me and spoke to his manager to tell them about my experience. They apologized and an urgent ticket was placed requesting for a supervisor to call me. Days past, no call. A called corporate again to check the status of the delivery for the pegs and was given a tracking number on Jan. 18th but it was in transit. He also placed a message for someone to call me and again no call. On yesterday, 1/20/21, we received one peg! One peg. What shelf can we put up with one peg? So called corporate again and supposedly was connected with a supervisor in the call center. He couldn't even help but just apologize and order a pack of pegs. I was informed I would get a call and no call today. I am so frustrated at the way they treat their customers. This is poor customer service. There is no way in the world, a customer should have to call numerous of times and don't receive a call back. It is truly insulting and really have me considering returning my entertainment center back. This is ridiculous.

Shawanda was absolutely amazing. She was very helpful and detailed. She answered all of my and my husband’s questions thoroughly. She made recommendations where necessary and was spot on! Thank you for an awesome experience!

My daughter and I stopped in just to look at small sectionals. We found the perfect one for our needs. The salesman, Paul, was very professional, courteous, and went above and beyond to help us. We were in and out of the store in under 30 minutes. Will definitely recommend to family and friends! Baton Rouge store.

Makaila White was a pleasure to work with today. She was patient with us as we shopped and tried to make our decisions. We are pleased with our purchases and feel that we received a great value for the money! If you need furniture go see Makaila.

Salesman listened to what we wanted and was able to help us find our purchase very fast.

The service was great.

Order my bed in November 2020 and finna get my bed in February 2021 I’ll never buy from from y’all again y’all delivery systems is horrible y’all need new drivers ASAP they break people stuff and leave items in the warehouse don’t add up

Great service. Would recommend to anyone looking to furnish their home.

The saleswoman that helped me was very kind and professional! She didn't try to sell me anything other than what I was looking for

Nick was great, he helped me with all my questions. I'm very satisfied with the experience.

Unfortunately, I am not satisfied with Ashley. I bought a dark brown coffee table from them. After less than a month the color of some parts of changed from brown to WHITE. I called Ashley in Airline Hwy twice. Once a nice person told me that somebody will call you in few days to come to your house to decide on either replacing or repairing it. But I did not received any call. The second time that I called, a woman from Ashley spoke to me rude and told me you should not expect us to have after sales. Then she hanged up in the middle of the talk. What is the reason for not having aftersales support when the quality of your product is too low and the prices are high? Also I bought a sofa from there, the middle seat is like a hole. I am not satisfied with Ashley and won't buy anything from there anymore.

I found some wonderful pieces, and the staff is very friendly. I did almost get jipped out of the payment assistance promotion

Great price great sale agent and love the beautiful furniture. I would highly recommend this store.

Fantastic experience. Salesperson was extremely helpful, friendly, and energetic which made the shopping experience fantastic. I would definitely buy from them again.

I was very happy with the experience I had. Can’t wait to get my new chaise lounge!!

I love the people at Ashley. Everyone is friendly and extremely helpful. The furniture is nice and elegant and long lasting. Ashley is my favorite place to get the quality furniture for the memories of a lifetime.

I really was impressed with the service that was provided to me today!!! The price was very good and customer service was excellent!!

Our salesperson EllaDawn Burns was very helpful and friendly. Had a great experience.

I walked in looking for a kitchen island with ideas in my head. I was greeted by Daphne Washington that meet all of my expectations plus more. Daphne was so honest from the beginning that her honesty was the determining factor that made up mind to purchase a kitchen cart. The finance manager was also helpful as well. My overall experience this evening was over the top because all the ladies work well with each other to get the job done!!!! I'll be back in the near future.

Cilicia Savoy was amazing she was so helpful. I was about to leave upset and she came out of nowhere and asked one question and made my experience awesome.

David was very knowledgeable and helpful. Great experience!

I been waiting on a bed assembly for over two months not to mention I paid for it 12/30/2020 been sleep on the floor to this day 😥😥😥😥.

Too much to type. Just plain old horrible. Previous reviews are true. Escalations team is already working on mine, due to my BBB complaint, and even the rep assisting me is emailing me about her frustrations with this company.

The people at Ashley-Baton Rouge were excellent! Very professional, did not chase my wife and I down to make the sale!

Horrible

CiCi was a great help. She was awesome. I recommend asking for her when you visit.

Nothing out of the ordinary. we didn't find what we were looking for.

Awesome price and deals! Thanks folks!

Alia was awesome...patient and very knowledgeable about the product offerings.

17 years of purchases and referrals and I will never return. Ordered first of September, was told would arrive and I would be contacted mid-October. First of December I'm finally sent an email saying it's ready. I call to arrange delivery and arrange a day off to meet them during my assigned delivery window with the address of my storage unit. I never got a call with the "window" of time. I call to ask when to expect delivery. They said it was never scheduled. I schedule it again. I get an automated call to confirm delivery date and address. IT WAS WRONG. I call again, fix it (again) with the current service representative and asked to speak to a supervisor. I waited on hold 31 minutes to speak with a supervisor, who hung up before we spoke a word to each other. I call again and ask for a supervisor who acted like this was a drive-through fast food order and confirmed the details were correct. No apology, just said he can't speak to previous conversations or what happened, but that it's correct in his system. I said I have been completely jerked around, and not one person has offered an apology. This supposed "supervisor" said absolutely nothing on the other end of the phone. I said that pretty much sums up our entire recent experience, total silence. When I called my sales rep AT THE STORE, she said she couldn't recall the order out of her hundreds of customer and she could pass me to the call center - no offer to personally help me fix it. I will gladly spend my hard earned money and offer my referrals to a place that offers any kind of decency in customer service. What I do know, is this is NOT it.

Great customer service! Everyone was super friendly and helped us find the perfect couch!

Our visit was very nice. Our represenative was very patient and helpful

Never ever buy from ashley. 100's of complaints around the country just like mine. Ordered furniture on 09/05 paid $5100 in full in cash. Still no delivery. Some items promised in December now. And a sofa and love seat we are waiting on has been rescheduled for delivery now 4 times. They are selling items to customers they don't have access to or that flat out dont exist. Customers are threatened with cancelation fees and if you do cancel it may be months before you actually see your refund. They cant keep sales staff due to these issues. Consider yourself warned. To the manager who replied. My name is clearly stated in this review. The fact that you have sooooooooo many customers who's orders were delayed for months that you don't recall me coming into the store on multiple occasions speaks volumes to any potential customers on whether or not they will recieve the items which they purchased any time between now and 2022. Josie didn't want to talk to me and offered a partial refund (claiming is was full refund) today. We have never receive the merchandise in which we ordered and that was Ashley's plan all along. I have disputed the purchase with my cc company and expect after a thorough investigation that I will recieve my money back in full because ashley is guilty of no less than breach of contract. But don't believe me. A simple Google search or Facebook forum search will turn up so many similar stories. My only hope is that I can save someone the aggravation and stress we have endured. Todd and Ron wanek obviously make millions ripping people off.

I ordered furniture on August 28th 2020 and I am still waiting for half of it to get to me. I just found out today that they never ordered it properly. If you are looking for furniture I would go to another store if you want it anytime in the next 6 months.

BUYER BEWARE!!!!!!! ASHLEY FURNITURE CUSTOMER SERVICE AFTER THE SALE IS TERRIBLE. ORDERED A LIVING ROOM SUIT IN MAY FOR THE MEMORIAL DAY SALE .HERE IT IS DECEMBER 15 STILL NO DELIVERY OF FURNITURE. WOULD NOT RECOMMEND SHOPPING ASHLEY FURNITURE .VISITED THE STORE IN PERSON 8 TIMES DUE TO CALLING AND STAYING ON HOLD 30-45 MINUTES. GOT LIED TO AND WAS GIVIN THE RUNAROUND. PITIFUL EXUCUSE FOR CUSTOMER SERVICE. WILL NEVER SHOP OR RECOMMEND ASHLEY FURNITURE AGAIN

Me and my wife bought a new living room set out customer service representative was very helpful and gave us a great price and we are very happy with our choice

I went to must furniture stores around town and the quality does not compare. Even my experience with my sales person was great, it felt like I was being helped by a friend which made my purchase such a great experience!

My experience was terrifying & unacceptable. I demanded a refund today! My product was supposed to be at the warehouse on 12/8/20 I called to confirm and was told my sofa wouldn’t arrive until March 2021. What the HELL? No one communicated anything with me yet takes the money! I went to another furniture store and got what I needed in one day! I was excited about the product from Ashley because it was exactly what I wanted. The company is a disappointment. Wouldn’t recommend you order from them.

Cody was an excellent customer service representative. He greeted upon entry to the door and helped tremendously with picking the perfect couch and mattress for my home. Very nice and patient.

This has been a horrible experience. We ordered a bedroom set and mattress in October, didn’t receive but a partial order after 4 delivery dates set up and missed by Ashley. They delivered a headboard, footboard with no rails, half of a king box spring, and no mattress. I tripped over the incomplete bedroom set they left in my bedroom (see pics, footboard was left where it “should be” and we have since moved it) in the middle of the night and still can’t get a definitive answer on furniture delivery. I even asked for the display rails so I could get my bed set up and was told then they wouldn’t be able to show the bed (that they can’t ship) on their floor. Sales team was nice with no problem executing a sale, but Ashley CAN NOT deliver or communicate. They blamed Covid, but Covid isn’t responsible for poor communication and incomplete deliveries (the parts should have never been sent until it was complete). Read the Yelp reviews...I wish I would have!

I bought a cocktail table on11/01/20. I was told at that time that the latest delivery date would be 12/01/20. I reached out to salesperson and delivery dept. Never got a straight answer. No one ever initiated communication about my order. I went into store today to cancel order and get refund. Only to be told that this was an approximate date. Also informed me the that tentative delivery date is 01/27/21. Also my refund will take up to 14 days via usps. This whole situation is unacceptable.

Great service, beautiful items.

I had a great shopping experience at Ashley. I found the staff to be very helpful, friendly and knowledgeable. Great experience! Thanks Paul!

I must say, I had a great experience. The salesman was very helpful and patient with me because I was very indecisive. The furniture was so beautiful and just my style. Once I decided, the purchase process was simple and easy. I am very happy with my purchase. It was exactly what I was looking for.

Amy Miller at Ashley Home Store in Baton Rouge helped my Fiancé and I through the process of buying our living room and bedroom furniture. Amy was absolutely amazing and extremely patient. She gave us time to look through all the furniture and helped us with any questions. She did NOT take advantage of us or pressure us into getting anything that we didn’t want. It was one of the only stores that was NOT trying to sell us the most expensive furniture. Ashley Home Store also had amazing deals. We will be going back there in the future.

Absolutely horrible customer service! It is impossible to get a hold of anyone. We purchased $3500 worth of furniture that was supposed to be delivered earlier this week. I have sat on hold with customer service for 3 hours. Tried the online chat and was told they did not service my state. I have also emailed the sales rep twice and never received a response back. I'll be getting my money back and taking my business elsewhere. Update: this store continues to be a complete joke. After 4 months, we finally had our furniture delivered. The dresser was broken so we asked for a replacement. The replacement came another month later, also broken. We had to go to the store to talk to someone because they don’t have a phone in the store. There is no store manager at all. Just a joke of a company.

Amy Miller was great and attentive. Very smooth transaction KJ

My experience was great today in spite of the weather outside. The sales people were polite and very helpful and I did not have a long wait. Everything was explained to me in details. Questions that I had were thoroughly explained.

My experience was good. Everyone was nice. Nick was very helpful and went out of his way to get the best deal.

Josie provided the best service to my husband and I along with a variety furniture to choose from. We made our decision, completed the purchase and was on our way within 30 minutes. We will be back to see Josie soon! 😊

Great at first BUT actually getting the furniture has been nothing but a hassle!!! I feel like my furniture will never be delivered and I’m being lied to. No one answers the phone. And when they finally do answer after days of calling, things still aren’t right. I’ve talked to multiple people who said my furniture was scheduled for delivery and it wasn’t... today only one piece of my sectional was brought!! It was very disappointing because I was so excited to have it in my new first home. I understand there is a pandemic but that does not make up for the extreme lack of communication and continuous lies and errors on Ashley’s part.

What a lovely experience I had visiting the Baton Rouge showroom. My salesperson Ms. Spears was very pleasant and eager to assist all of my needs! I will definitely be returning for future purchases. Thanks!

Two stars provided because the sales associates were extremely helpful. However, the delivery and phone customer service process has been a nightmare! Ordered sectional sofa early October and was told it would be delivered in 4-6 weeks. It is now week 8 and still no furniture. The delivery date has been rescheduled 4 times—each time pushed back further. Now two pieces of the furniture is apparently on back order with an expected delivery date of early January, while the middle piece is set for December. The caveat is that each time it is rescheduled, I’m never notified. Instead, I drive to the store each week since I quickly learned their unreliability— the phone is NEVER answered. In addition, one evening I received a call from a Ashley’s Furniture Delivery driver stating “We are 15 minutes away.”—this occurred during the second delivery date. After 40 minutes, no one arrived so I called them back x2. No answer, no show. The plus is after yesterday’s visit to the store for a delivery update, I was informed that I can receive a full refund without penalty. In summary, this is a lesson learned and I will never purchase a large piece of furniture from Ashley’s again nor will I recommend to others.

The service is ok but I noticed several people complaining about furniture never delivered then I had the same experience 3 months no furniture

**UPDATE 11/21 - DO NOT BUY FROM THIS COMPANY!!!! I finally received my couch 3 months and 12 days after I purchased it. The only reason I stuck it out and didn't "return" it and get my money back is because it took me forever to find a couch my daughter and I could agree on. **UPDATE 11/9 - DO NOT BUY FROM THIS COMPANY!!! This company never ceases to amaze me - but always in a bad way, Turns out, the next delivery date I was given was 11/12, not 11/15 Excitement starts to build by 11/4, because it has now been about 90 days from the purchase date. On 11/6 I get an email from a "do not reply" address saying they are sorry but my item is now on a manufacturing delay and delivery needs to be rescheduled. I am given a 1-866 phone number. I call and the computer picks up with the same/similar menu that anyone that has tried to call Ashley gets. But then something new happened. I was on hold for a few mins and the call was transferred. When the line is picked up, it is a computer/automated system, but it greeted me by name! And the proceeded to tell me there are mfg delays and they would reach out to me in 2-4 weeks - and would .then give me a new delivery date. So if I continue on the ridiculous path with this company, it is going to be next year before I get my couch. This is just unreal. UPDATE:Today is 10/23 - delivery is supposed to be tomorrow. Haven't heard a peep from these people. Called cust serv - THEY CHANGED MY DATE, AGAIN, TO 11/15...AND NEVER EVEN CONTACTED ME. THIS COMPANY IS A JOKE!!!! DO NOT BUY FROM THIS COMPANY. I originally did a five star review Ashley HomeStore, but have since deleted it. I bought a couch on August 9. My salesperson was awesome. That was the ONLY plus of my whole experience so far. I paid for them to deliver (I think it was $135). Right after paying, another salesperson gave me the card for 1st Choice Delivery in Baton Rouge, which is usually cheaper. So they did a refund for the delivery charge, but of course it would take a week to go back in the acct. I ended up going back to them for delivery (long story), figured it wouldn't be a problem since I had not received the refund anyway - it wasn't processed properly - and received a delivery date for the following week. That day came and went. Fast forward to last Thursday (9/10). This was the 2nd date I had been given. Called customer service (because you can't call the stores anyway) and spent an hour on the phone trying to find out when I'd get my couch. I was told they had the date of 9/15 in the system and that the couch was in BR. I called 1st Choice so I could pick it up instead of waiting almost another week. They wanted verification the couch was at Airline location. Went to the store and spoke with a mgr, Jim (not very friendly or sympathetic to my problem) who looked up my acct. 1 - the couch was not in BR, nor was it even at the warehouse in Gonzales. 2 - BECAUSE THE GIRL AT CUSTOMER SERVICE PUT IN THE SYSTEM THAT I WANTED THE COUCH ASAP - IT KICKED OUT MY 9/15 DELIVERY DATE AND SET IT FOR 10/24!!! How is another 5 weeks of waiting ASAP?? I called customer service back. They made the mistake and they needed to rectify it. After spending another 1.5 hrs on the phone they tell me there is nothing anyone can do!! BS!!!! Do not buy from this company. It's just not worth the hassle.

Don’t see how a business can operate long with the customer service Ashley has. I can never recommend this place to anyone. People work too hard for their money to be takin advantage of like Ashley has done us and others I know. I’d like to speak to the owner personally.

Waited 5 months for my headboard. After multiple times visiting was finally told was discontinued. 1st time ever leaving a review just show how awful my experience was.

Showroom was clean and disinfected. Salesman was knowledgeable and very helpful. I would definitely go back.

AK did a wonderful job! She knew exactly what I wanted and she was able to deliver with no hesitation. She deserves a promotion for her hard work.

I went in for the current sale and it was a pleasant experience. I was greeted when I walked in and had the nicest salesperson. I was able to get one of my items earlier than expected (sale date). Thanks Paul!!

I bought a matress in the price they shown in its website. And I got another 15% discount. Oustanding service!!!

The only reasons I am giving a star at all is because I have to and the product is a good product. The delivery process has been laughable & anything but professional. I ordered and paid in full for a product August 16. I still have not received the entire product. I told the delivery team on the phone three different times I didn’t want to have half or just some of the product delivered. I told them I wanted it all delivered at once. They didn’t seem to understand because after the third attempt to reschedule, they just decided to reschedule me anyway. Due to an inability to reach anyone at the local or 866 number, I had no choice but to accept the delivery, not knowing what it was I would even be receiving. They delivered every piece except the chaise of my sectional. They were supposed to delivered the chaise today between 5-7pm. I relieved a call today around 11:45am stating they would not be able to deliver today because the manufacturer had not completed making the piece yet. Are you kidding me? How did they not know this before today? I called to speak with someone at the location I purchased from and could not get in touch with anyone and left a voicemail on their machine for the second time. I am doubtful my phone call will be returned. I hope I get the chaise I already paid over $400 for because my sectional isn’t complete without that piece. I will probably never purchase from them again. Customer service in store was great because of course they have to sell products but you can’t get anyone on the phone. There is not a true delivery process. Great product though. I’m sure I could find a great product and pay similar and receive sooner elsewhere

They refuse to answer the phone EVER!! I've been waiting a month for my furniture!!

Great customer service, not rushed or pushed to purchase. Made sure I found exactly what I was looking for.... items still have not arrived from. July purchase & the only thing they have to offer is excuses.

I am very pleased with my sales rep an my furniture that I’ve chosen, regardless of the wait time I feel that is very worth it. Stop in and let them take care of you💯Across the board

We were excited to finally be able to order a sofa and to save some money we because of the pandemic and covid, we would pick up the sofa ourselves. HORRIBLE EXPERIENCE. We called the number they gave us and were told to come by the warehouse to pick up. Show up and they are closed and no one is there. Told to come on another day. Call to verify we should come by and we are told the sofa isn't there and come in another month! Getting ready to pick it up again and they can't find our order and apparently we have a pick up date of 2024! Clearly a disorganized business and we will never purchase anything from them again. Honestly at this point we would rather the money back and will find something else.

If I could give this store 0 stars I would. We purchased two sofas from Ashley over two months ago. We have not received our products yet. Everytime we attempt to call Ashley, nobody answers the phone. One day I called over 40 times in one day and still did not get an answer. I have never had this problem with any furniture store before. There has been no communication or response from Ashley letting us know when our furniture is coming. I will be heading to the store for the second time in a week---but this time I am going to get my money back. Do not spend your money at Ashley Furniture. This is the worst customer service I have ever experienced. Very Frustrated!!!!!

Been online shopping for a living room set for about 3 weeks. Finally went in-store to Ashley Furniture and meet Courtney C. She was very knowledgeable about the products and was unobtrusive. My husband and I walked around, we looked, sat, and sampled several sofas. Finally decided on the set we wanted and she was right there to help. Country had all paperwork ready to go. I would recommend Ashley and Courtney C for your future furniture needs.

I had an amazing experience at Ashley homestore and I will most definitely be going back. Very helpful and well put together thank you!

Excellent service. Didn’t pressure us

Horrible service!

I enjoyed my visit at the Ashley HomeStore in Baton Rouge. From the greeter to the sales agent, excellent customer service. The greeter ask me my likes and dislikes in style and pointed me in the direction in how I needed to start my Gallery Walk. There's a big variety and everything was pleasing to the eyes and you are allowed to look with no pressure. Then, I was given to a sales person, Cody he was excellent, personal and informative. He knows and understand the quality of Ashley's merchandise. He help me fill out my application for credit, I was approved and I was able to get a nice quality chest. I would definitely visit this Ashley HomeStore again in the future.

Large home furniture store. Nice selection. Not enough sales people.

I had a great experience, thanks to my customer service rep. Mr David

Great price on our beautiful and sturdy furniture with great service too! Thanks so much! Will definitely be doing business with you all again!

OH MY GOD my experience at Ashley Furniture was nothing but AMAZING I meet CiCi Savoy who made my overall experience Great. I was showed a variety of mattresses and few in love with one in particular. CiCi went above and beyond to make this purchase work, she fought hard to get me the perfect price that I was comfortable with and the mattress in my home. Not only is CiCi well knowledgeable of her products she definitely knows how to make you feel like family. Not only am I happy with my purchase I will be telling everyone about CiCi at Ashley Furniture, my totally experience from beginning to end was a great. I recommend everyone that is in need of furniture/ mattress go see CiCi at Ashley Furniture. THANK YOU CICI I WILL DEFINITELY BE RETURNING IN THE FUTURE!!!!

Ordered sectional and paid in full back in June. Was told could be up to a couple months but no date was set at purchase. Well 3 weeks into it we got a delivery date of September 10th well let's just say no couch showed up got a later confirmation that it would be another couple weeks well no couch through dozens of calls and several trips into the store still no couch no delivery date. Over and over different storys not sure anyone at ashley even knows whats going on. I would avoid this place.

I was really impressed with the customer service. My sales agent was Akyriah Spears. She went above and beyond to help. She was very knowledgeable about the furniture and the financing. Thanks Akyriah

Thanks for your help on finding the perfect piece!

I visited Ashley store Baton Rouge in June 12 2020 and same day i purchased furniture. My delivery was supposed to be late July and then August and September and now October and now its almost November. I have called i have emailed ,everytime someone tells me something different. I am very upset because i have been lied to so many time it is horrible, yes the furniture at Ashley is beautiful and no i dont want my Money back i just want my furniture 😢....The distribution warehouse has terrible customer service 😫...And this is not all because of COVID

I was evacuated from Hurricane Laura all the furniture stores were damaged I was in need of furniture Me and my husband walked into Ashley furniture the staff was very helpful and courteous very willing to help meet our needs not to mention I bought a beautiful living room and dining room set I’m very thankful to the staff at Ashley furniture in Baton Rouge Store may God richly bless you ALL...

Dustin at Ashley Furniture was super helpful and a pleasure to work with. We had great service and purchased the couch that we wanted. Overall, a great experience. I highly recommend shopping here!

Ashley Home Store has beautiful collection of sofas. Their designs are attractive. Prices too are good. We ended up buying one we liked even though it was slightly pricier.

We ordered two recliners 6 weeks ago, still haven’t received them. When you call the store no one will answer. We have tried every department option they offer..... NO ANSWER! We have called corporate and they can’t access our order because Baton Rouge is a franchise. We finally went to the store and they told us that our our order was being processed after we were told that the merchandise was in the store when we bought them. I am going back to the store and I will see a manager this time. I will NEVER do business with this place again and I suggest you do the same.

I would give them ZERO stars if I could. I placed my order on August 13, 2020 and I am still waiting on parts of my furniture today, Oct. 12. My experience with Ashley has been HORRIBLE and I am very disgusted. I will NOT ever buy anything from them ever again. I will advise other not to purchase as well. Soon after I purchased my items, I was told that they were on back order, but WHY WAS'NT I TOLD THAT FROM THE BEGINNING?! Stop selling stuff that you don't have access to!!! When I finally did receive my items, they were not even supposed to be delivered on that day. Apparently, their home office and delivery people were not on the same page because I had just rescheduled my delivery the day before, FOR THE SIXTH TIME!!!!!!!!! Thank God my fiancé was there to receive the delivery. I received a headboard and a foot board but no rails to put the bed together. So, basically I have a bed that I can't even sleep in ! Oh and don't bother calling ANY of their phone numbers because NO ONE ASNWERS any of them! The only way you can get assistance is if you go to the store. Oh and I also told the sales associate I wanted TWO night stands but when the order was finally delivered. I only got one. NOT SURPRISED. A HUGE DISAPPOINTMENT!!!!!!!!

This place was awesome!! Excellent exceptional services. Made everything work for me with my work schedule. Will definitely refer someone to Ashley’s and will definitely buy again. This was my initial reaction of this store. They have great workers and you experience great customer service in store. Everything from deli every to set up and the after effects are horrible. Everything I brought has some type of problem the beds have screws coming out the dressers have handles off chairs has screws missing broken box spring made of scrap wood if you ask me. It has taken months to get service.

Visiting Ashley’s was a great experience. The store is laid out beautifully and organize. The furniture is quality and made very sturdy. I even enjoyed the friendliness, patience and attentiveness of my sales rep. If you want help and guidance be sure to ask for Alia, she is makes the Ashley experience even better!

Visited your store today. Ms. Akyriah was very helpfully. I told about the back problems i was having and she took my straight to the perfect mattress for me. Once I laid down she informed me about my spine alignment which I didn't even know about. Found the perfect mattress for me. Now I can rest comfortably and peacefully. Thanks Again

Josie was extremely sweet and very fast in getting everything we wanted together! Thanks so much!

Big waste of time Spent over 7k cash for mattress and decor “Labor Day sale “ promised items in 2-3 weeks Turns out mattress is back ordered won’t arrive for prob another month and the other items are discontinued. I found this out after waiting on hold for over 25 minutes. Not sure when I was going to be informed or refunded . Bad business practices IMO don’t finance anything with This company You’ll be stuck I decided to cancel my order And will only buy furniture and bedding that’s in stock from now on

Terrible customer service after the sale. They schedule deliveries then never show up. Never call to say they won't be there. And regardless of what phone number you call. no one ever answers!

The in store sales rep was very nice and helpful. My husband and I picked out three bar stools, couches, a rug and a table. The sales rep told us the couches we liked would be available until December. We choose a different one that she told us would be available but the wait time was four weeks. The manufacturer and delivery service however is not great. The delivery guys came and brought three bar stools and were very nice. I asked where the rest of the furniture was and they said delayed. I called the store and had to wait on the call for someone to pick up 45 minutes later and was told it was delayed until beginning of July. I just called today (July 29) and asked what was going on and the lady said it’s delayed. If they told us from the beginning, I’d be more understanding. I don’t know if this is normal for Ashley Furniture, since we usually shop at Raymour and Flanagan. I would not recommend just because of the wait time to receive the items. *Now 2 weeks later (August 22) on hold to speak with someone once again and have been holding for 25 minutes. Was told 2 weeks ago, our furniture would be in the store on August 20th. So just waiting for an answer. So once again, table is supposed to be delivered and now being told they have to reschedule!!! It’s September 30th.. I like the products they sell but is extremely aggravating that we are still waiting.

Absolutely fed up. There is no communication whether you are struggling to get a hold of them or trying to find out what's going on with your order. My order is delayed every single time I get in contact with them (which takes days and or 30+ min wait times) and they have done nothing to notify me or even apologized for the issues I've expressed. My items have now been delayed on 3 occasions, with no guarantee of when they will arrive. I'm about to move into my home without any bedroom furniture despite ordering over a month ago (08/08/2020), at this point. The staff could care less and offer no solutions. Update: After being given a pick-up date of 9-12-2020 for my purchase, I still have not received a single item from my order. I have called every week only to be delayed further each time. Finally on 9/23 I called and was told everything was ready for pick-up at the Gonzales location for Saturday 9/26. I arrived with two other people, who had to take off work to help me, and was told by the warehouse they didn't have a single piece of my furniture. So on Wednesday all but one piece was there, ready for me to come and get, confirmed I could pick everything up Saturday, I get there Saturday and not a single piece is there. As a "courtesy" I was offered free delivery for my entire order for Wednesday 9/30 in the afternoon. When I got the call they would be delivering in the morning I returned their call as I could not be there Wednesday morning, and they told me only 1 piece of my furniture was set up to get delivered, not the entire set. I was also informed that they could not get in touch with the Gonzales location to even confirm I had been offered delivery, and the kicker?? I get a call around 1 pm the day before the apparently 1 piece of my set was to get delivered only to get told it would be delayed - yet again. Absolutely do not give this company any of your money. I will be in store on my next off day to cancel my order - the stress and disrespect is simply not worth it.

Made a purchase last week Received confirmation for delivery today between 10:45 & 1:45 Trying to reach someone on the phone for nearly 2 hours Call goes to a recording that no one answers I have dialed every number listed on line for every location still no answer It is now 3:00 I have not received a call text or email regarding the deliver I WILL NEVER EVER PURCHASE ANYTHING FROM THIS COMPANY AND I WILL LOUDLY SHARE WITH ANYONE I KNOW NEVER SPEND YOUR HARD EARNED MONEY WITH A COMPANY THAT HAS THE WORST CUSTOMER IN THE WORLD THIS IS IN REFERENCE TO INV # 61150951040929

Ordered furniture the beginning of AUGUST, was told beginning of SEPTEMBER for delivery, waited... was then told the END of SEPTEMBER. Here it is end of SEPTEMBER, guess what I was told. End of OCTOBER possibly NOVEMBER. Come on now. There is no excuse for this at all and I am highly upset at the sheer lack of transparency that they have. At no point was I contacted by a representative with this information, I had to take it upon myself and call. Very disappointed, frustrated and upset that I am still waiting on this delivery.

Jim the store director was excellent and patient. This store is definitely MY store!!!

Dillon is the whole reason I went with Ashley furniture. He asked what I was looking for, gave me the best offers he had and allowed me to look around without hovering over me and didn't at all make me feel pressured to hurry with my choices. I went in to get a queen and ended up getting a king because the prices were just too good. I love the fact that he could tell instantly which bed fit my asthetic. Definitely will be buying with him again when I come back for my livingroom set.

I left a review a few week ago praising the sales associate for how he helped me and I stand by that. Fast forward I am still waiting on my product . Was given a specific window time of them coming. Which I arrived at home from work during that window. I been trying to call about my delivery each day when it was suppose to happen, but no one ever answers the phone. I was hung up on constantly . The only way I could get someone was online chats. During the only chat i found out they came a hour early with no one contacting me. They said they didn't have number, but I gave it to them during the purchase. I know I didn't spends a large amount of money but I just want my product and to be treated fairly by this business.

Please read the reviews before purchasing from here. I had much higher expectations purchasing from a place like this rather than big lots or something. I was wrong. The only part that was pleasant was my sales person. & I guess when selling an item making the experience pleasant as possible is cool to get a sale... but no help is offered after that whatsoever. Don’t bother calling the store for some reason the phones “don’t work” and never have. If you purchase something from here do it MONTHS in advance. I was told it would take 4-8 weeks for the set I ordered to come in. Was contacted through text at the 4 week period saying it would be another 2-4 weeks. It has now been 8 weeks total and I haven’t been contacted to set up delivery or anything. I wanted a nice couch but I don’t understand how after so many negative reviews the company seems to never improve. EDIT *** Got ahold of customer service today. Was told that after 8 weeks they do not know anything. No delivery date. Can’t give me an updated status. This company is TERRIBLE.

Dont buy here!!!! Ordered a sofa on july 28th paid cash!!!!2,117 August 6th was my delivery date. They changed it to September 18th 🙄it was a no show after taking off of work that day because they didnt give me a time. Next day came they called and it was voice activated to pick another date so I pick the next date available September 20th !!! Mind you i took another day off because there wasnt a time set. and they just delivered two pieces of a 5 piece set. Im so highly upset. I asked the guys they said they will call you. How!!?? they dont even answer phone calls. No one answers the phone I've been calling for months. Where is my furniture??? They will comment on here sorry about everything but won't do anything. Just for you to send an email like that will help. Close close close down please yall are not for the people and it shows!!!!! Please dont ignore the red flags I did when I went in the store and the MANAGER was like you not about to get a refund sir. And he said I needed my room set 3 months ago 🤦🏼‍♀️ why didn't I leave right then and there. One bad review is enough for me. You really have to do something for me to put a review just saying. And I'm the most understandable person. But this is right out bad business

I love Ashley furniture it is so beautiful.

Ashley's has rescheduled my delivery 4 times, even after confirming the delivery date and taking off work. Ashley's have cost me more money from time off than this furniture is worth. Will never buy from them again.

Paul was very nice, patient, and professional. I honestly hate shopping but he made it fun and a breeze. Great services and prices!