Ashley | Baton Rouge, LA 70815

Do not buy furniture at this store. Me and my fiancee went and placed an order in July and everything seemed fine everyone was nice and even mentioned it being delivered the next week. We were going out of town so scheduled it for the following two weeks in August. The day came and we missed work to catch the delivery and no one came. We were called the last minute and informed that it was mishap and it would not be delivered for that date. This happened 2 more times. The last date we got was September 14th. On the 13th I was patient and thought I would hear from the delivery team by one o'clock still nothing so I called and found out my furniture was not even available to schedule. Needless to say I was furious and called the customer service number where I talked to a supervisor, and he told me the estimated date of the furniture even being available to schedule delivery was October 12th. When I said that is just not acceptable he told me he would let me know in 48 hours when it was coming in if sooner than october and if not I could pick something else. I was not happy with that because that's not okay, how are you going to tell me I can pick something else that I didn't even want to just make due??? So I wait the 48 hours and still hear nothing. Following that I cancelled my order and they tried to save it with the mention of a 100 dollar credit (our order was over 3,000) and a reselection of product that they couldn't garauntee I wouldn't be fighting the same freaking issue. I'm telling y'all, save yourself the bull and just go to rooms to go.

The young man who assisted us was knowledgeable and did not waist our time. We explained what we were looking for , he made appropriate suggestions and we were done.

Really good customer service

Excellent service Friendly and very helpful in helping me with my purchase.

A wonderful experience ❤

Well we shopped the usual furniture stores in the Baton Rouge area and found Ashley’s this Sunday afternoon. Monique meet us at the door and set the tone by simply letting us tell her our background and family activities. Put us right at ease. When we started looking at furniture, she was all business. She answered all our questions about all the items we looked at and even gave us options on other like items. Monique acted like she would spend the entire day with us if that would help in our adventure. There was never any pressure, personal qualifying questions, no upgrading pushing or crowding us. We made our choices, she took us to a table to discuss financing, color choices, delivery times, company guarantees, extended warranties. She explained the store sale today and gave us a print out listing each item and retail. I expressed concern over the delivery charge and she called in the store manager and got me a fair deal that I could live with. After she wrote the whole deal up, she went thru it line by line and explained item pricing and delivery times again. We were very impressed with the personnel at the airline store especially Monique. Very friendly and professional person. Hard to be that in some cases. Great experience we are not soon to forget. Will advise others shop there first…with Monique… before going elsewhere. Sincerely, John and Cathy Stallcup

Sales lady was professional and knowledgeable.