Ashley Store Baton Rouge, LA

Excellent customer service

Delivery Guys were great.

Excellent service. Shan was very knowledgeable and helpful. Would def recommend

The purchasing experience was great but when it come to the charge for delivery as well as the date of delivery that I was given by the salesperson the date was incorrect and the delivery fee was too high which they did work with me on so I was thankful for that but I expressed to the salesperson that if I took the drop off delivery I still needed to make sure that my furniture was intact I did not want to have to put anything together I was told I wouldn't but when the package my furniture actually arrived the sofa had to be put together the recliner and the coffee table fortunately I was able to have that taken care of but I was getting ready to send the furniture back because I had no intention so having it delivered and not be ready for use also the three-year protection warranty is not listed in the contract as being refundable I asked the salesperson about it I asked the sales manager about it I wanted it in writing but they were clueless about how to get accomplish that even though they told me it was part of the contract it was not listed at this point I'm going to have to trust that I won't need to worry about the 3-year warranty if not use being refundable I hope that they will truly honor their word

I went to Ashley on Black Friday to find a recliner under a certain price range because I was using my Ashley credit account with a limited amount to charge. After browsing and sitting on multiple recliners, I finally found the perfect chair but it was grey and not available in blue to match the blue couch in my living room; also a tad too expensive. The sales guy who greeted me was very nice and told me the chair wasn't available in blue and offered me the sale with a percentage off but it was still a bit out of reach. As a result, he said that he would go and speak to someone to help with the cost of the sale. A guy named Derek, not sure what his title is, came back to the recliner area to help me out. He recommended the gray colored chair on display in the store and said it would contrast well with the blue couch I had at home.Then, also worked out a great deal for me by setting up door delivery which didn't include the installation fee, so I would have to install it myself. Since I was not confident about my ability to put it together, he reassured me that it was two parts, a top and bottom that would snap together very easily. Thank you Derek for the color recommendation, helping me to get the price I needed and for making the process simple. I'm looking forward to relaxing in my chair, soon. Thank you Derek. Thank you Ashley for going above and beyond to meet my needs.

Service was excellent and wonderful

Amber is the best ever! She was patient with us and listened to what we wanted for our furniture. She definitely came through and helped us so much!

I AM SO VERY THANKFUL THAT I WAS BLESSED TO HAVE SUCH A SWEET SALES LADY... HER NAME IS LISA ALSO. SHE SPENT 3 HOURS WITH ME GOING FROM ONE THING TO ANOTHER. SHE WAS VERY PATIENT WITH ME TOO.. BY THE TIME I LEFT THERE I PURCHASED.. A COUCH AND 2 MATCHING RECLINERS.. AND NEW KITCHEN SET TABLE WITH CHAIRS...AND A BENCH AND A LARGE RUG. I HAVE BEEN VERY PLEASED WITH MY EXPERIENCE AND I WILL DEFINITELY GO BACK TO ASHLEY FURNITURE FOR ANY FUTURE NEEDS. I HIGHLY RECOMMEND THAT YOU GO TOO.!! OH, AND ASK FOR L I S A .

Good store...poor distributor process. They avoid you through AI and takes two weeks to fix their issues, manufacture defect, dresser not on truck, pillows missing. They are great at passing the buck back to the customer. Still not received full order, may be more to the story.

Good customer service

I have purchased from Ashley before but this store gave me a bad experience. My fiancé and I were working with a sales lady to help find the account my fiancé used to purchase our initial couch on. We had trouble finding the account because it was no longer active due to the 1 year gap he had on the account. Once we got that information from the sales lady she showed us that she was done helping us and actually said “they are getting on my nerves” and walked off mid conversation. That is terrible customer service. We talked to another sales guy while we waited on her and he was fantastic. The sales lady showed earlier in the store that she was frustrated when another customer came to her but was looking for the initial sales associate he was working with. She rolled her eyes and said a smart remark. This was totally unexpected.

Clark helped us and made our experience a pleasant one . We were very satisfied with our experience .

Saleslady was very knowledgeable and patient with me. I have shipped at Ashley before and always get excellent care.

It was fine , but did not received the couch I order. It's hard has a rock. I want the couch I ordered.

Had a very difficult time trying to find someone to help me. Finally found Caleb who was helpful. Workers need to be told not to use or look at cellphones when with a customer.

Of the many times I have been to Ashley's to shop for furniture this has been my best experience Elizabeth was very patient very professional very courteous and paid attention to exactly what I needed I would recommend her to family and friends without hesitation.

Your associate was wonderful in helping me while I decided what I wanted.

Everyone was nice and courteous

Clark was very friendly helpful and knowledgeable. I went there knowing exactly what I wanted and Clark was able to explain everything to me in a timely manner. Will definitely be a returning customer.

Elizabeth did a great job helping me pick out some art for the new house. Did not pressure me and yet was able to give some exceptional advice

The show room is gorgeous! The salesman (Brian) was very informed and accommodating. He was friendly, presented his person and his product well. Prices were on the high side as per every other store we visited but I am so happy with my purchase!

I do not recommend getting furniture from them unless you're in no hurry to get it I've been in my new home for 4 months n still with partial furniture, every date turns to another. What turned from 2-3 weeks or even a month has now turn to 3-4 months, my new date is Nov 11, if that date change I'll be seeking an attorney for my money back. No matter how nice the furniture is, it's not worth waiting 4 months for it.

The customer service was a plus and knowing the products. The whole process was easy and thanks to the whole team at the store…

One of the best buying experiences I've ever had. From selection, to purchasing, and loading, A++++ all around.

My sales lady Lisa was amazing. She was so patient with my complete indecisiveness. She gave her option when asked and wasn't pushy at all. I was dreading buying furniture because salesman can ruin the experience. Definitely wasn't the case with me. She's great at what she does and deserves the recognition.

It was great!

Bought a rocker recliner I didn’t have it three months and a foot rest part developed a hole in it so they replaced the chair and now it has done the same thing again and they’re supposed to send a part for it to fix it. The chair is a piece of crap. I asked if they could just replace the chair with a different one in there are like no we can’t do that so I’m sure the part they are fixing to fix on the chair is gonna do the same thing so I guess I’ll be calling again not happy at all With the product We’ll update well, I’m on the third repair that has torn again In the same exact spot, they schedule a technician to come out then they call and say I’m sorry there is no technician in your area that can do it after I takeoff work To be here and this is the second time they’ve done that I keep getting over run around and a run around in this chair is a piece of garbage

Mickey mouse operation friendly service but lack of timely functions after paying it took nearly an hour to get the unit to the loading bay to not have keys to open the loading bay to then be redirected to the front to be turned around again

Amber was a total rockstar! Spent a lot of time with us to figure out how to get the best price on our furniture. Highly recommend!

Excellent customer service provided by Mr. Webb.

I had a wonderful experience at Ashley Store, the staff are so nice and friendly especially the pretty lady with the long braids. I would most definitely refer them to others. You won’t regret it. I loveeeeee Ashleyyyyyyy!!!!!!

Elizabeth was a great help. Very informative and personable. I would recommend her to family and friends.

Derrick Granger was incredible to work with and he went the extra mile for us by helping find items in stock at his local store that could be purchased and delivered much more quickly. We are still working with him today on other items we’re looking for and would recommend him to everyone!

Amber is the best, come by the best furniture from her

Worst experience ever at a furniture store… we got a couch and bed frame from here on a Monday, asked if it could be delivered that Wednesday and they said yes…. Wednesday got here and they changed it to the next Wednesday…. Same thing happened again so we decided to go pick it up and told them that and yet we still had to break everything down ourselves….. Ashley won’t see us again!

Kayla was exceptionally patient and helpful to give me all possible combinations of things I was considering and stayed online with me until all was completed - beyond her hours of duty. Really great service from the team- thank you!

We are so excited- found exactly what we were looking for and more!!

Amber was great and so kind! She helped me and my fiancée find the best couch for our first home! I would recommend this Ashley Furniture and Amber to everyone!

Brian Webb was a great salesman! Took our wants and needs into consideration, worked with us on pricing where he could, and was an overall good guy to work with.

Amber was AWESOME The most kindest helpful customer service rep EVER

Wonderful experience with Clark

Derrick is great. I didn’t feel pressured and he was able to answer all of my questions. Loved working with him.

Great customer service from Kaylah today.

Knowledgeable sales associate who directed me to exactly what I was looking for.

Salesman Shan Brooks,an outstanding young man,courteous,knowledgeable and patient….he didn’t rush us or push us to make a decision.

Well it hasn't been delivered yet , but you guys need to MAKE SURE THAT IT'S LOT # 3 not # 30 . Your company is responsible for delivering to the right address . Two is on my side and I will be there with them on your Baton Rouge location parking lot . It's been done to me before and I had to find where they dropped it off . Then I had to pay someone to deliver it to me . I'm not kidding !!!

Brian Webb is always amazing! Every encounter with him is awesome.

Salesman was very nice and answered all our questions very honest. Very helpful and showed us many different loveseat to meet our needs. Would go back and buy again. Highly recommended.

Great experience with salesperson Clark. Highly recommend.

Great service professionals who are very knowledgeable. Are there no more free deliveries or is their a dollar amount necessary to receive it?

Courteous, friendly and professional.

Great experience! The salesman, Mr. Webb, was very nice and interested in what we were looking for.

Wonderful one on one sales rep Brian, very helpful and courteous, went above and beyond. Very satisfied with whole experience. Thank you Brian for patience and knowledge.

Patient, helpful, no pressure

Hello! It was a wonderful experience. Much was accomplished! Thank you very much for the chance to feel welcomed in your store. I will come again. Sincerely, GRETA

Caleb was EXCELLENT… sharp.. knowledgable… patient… genuinely concerned with helping me select the perfect sectional for my new home!!! He impressed me so much I came back for him. Whatever you all are paying him is not enough. This young man knows his business and I am a Customer Service Supervisor!! Major Kudos to Caleb!!

Ms. Ray was so easy to work with! She is knowledgeable about the products and never appeared tired of all my questions! I came in looking for a king bed. I purchased the bed, a leather recliner , side chair and a matching ottoman! Thanks Ray!

Elizabeth was a very pleasant and helpful sales person. There was no pressure at all. The manager, Darius, met with is to finish our sale. Super nice people.

Perfect day ! We set out to find a Kingsize Headboard for our new bed. We stumbled through four other furniture dealers until we hit gold. Shan Brooks met us at the door. Big ole smile on his face. He listened to our questions, took us around the store, and found us the perfect headboard!. Thank you for hiring this exceptional problem solver. You hit gold!

Excellent service!

My sales person, Brian, was a tremendous help. He assisted me in finding the exact adjustable base and mattress that I needed. He didn’t pressure me to buy anything, nor was he too aggressive trying to make a sale.

Great service!!! And very professional!!!

Awesome!!!! Elizabeth West great customer service, very knowledgeable on body and health which was a treat for me and my daughter. We will return again soon for more purchases thanks to Elizabeth West Awesome Detailed Customer Friendly Family Service 😜😊⭐️⭐️⭐️⭐️⭐️

Brian was excellent, no pressure and understood exactly what we needed.

This store has everything you're looking for to furnish your home, plus exceptional service! Elizabeth is great as she gladly helped me find everything I needed and some! Highly recommend and will be back!

Manager and team do not appreciate your business. Prefer to lose a small sale than gain a big ticket sale Airline location

Amber was extremely professional, helpful, friendly. 12/10 experience

I had a wonderful experience with Clark at the Ashley Furniture store on Airline in Baton Rouge. He was super friendly and helpful and assisted us with getting the exact sofa my daughter had her heart set on.

Elizabeth was very friendly and accommodating! Thanks!

Great customer service

Surprisingly good quality and selection. Tasteful decore options. Knowledgeable, helpful staff. As someone who hates shopping they made it ok.

DO NOT RECOMMEND using Ashley!!! Baton Rouge location Wont be using this store again! Wife and daughter went in Saturday to buy a mattress and box spring, Lisa sold them one. My wife let the Lisa know that my daughter lived in Ruston and that it would need to be delivered there. When I spoke to Lisa on the phone to pay for it I let her know that same information and she said that it wouldn’t be a problem there was a store in Monroe that she could call and work it out. So I paid for it thinking I would hear something from Lisa about a delivery date, Lisa said she was going to call the store in Monroe that day and talk with them and let me know something that day, never heard back from her. This was on a Saturday before lunch (plenty of time to make a call and call me back). I called the number on the invoice the following Monday thinking it was the Baton Rouge store, it’s not it’s a corporate number. But they looked up my order and then let me know that the mattress was on backorder, something Lisa never mentioned, which Lisa should have known. I told the lady that we can not wait for this and I needed something within the next couple days she told me she could put a ticket in with the store in Monroe for them to call me and work something out. Never heard from them. So Tuesday I call again after speaking with someone and being told it was on back order again I told her to cancel the order, then I get put on the line with another lady who tell me that not all Ashley stores work together or are owned by the same people and that Dallas would be the closest store to Ruston but that was still outside their delivery area but we could talk with them to see if something could be arranged. At that point I cancelled the order. Bottom line is it was a huge run around and all Lisa was worried about was making the sale. Will not recommend using Ashley Baton Rouge or any Ashley store. And if someone does decide to buy from them do not let Lisa be your salesperson!

Lisa helped us today and was very kind and knowledgeable. All of the employees were very nice. There’s a big variety of goods there and they’re having an amazing sale.

Caleb was great, he went above & beyond for us!

Customer service definitely need improvement

Elizabeth was fantastic, she was very professional, knowledgeable and kind. She was not pushy, she showed us a recliner that was on sale that l really like, can't wait till it comes in!

Brian was remarkable. He really knew what he was doing and was extremely helpful!! Great experience

THIS IS BY FAR THE WORST FURNITURE STORE I HAVE EVER HAD TO DEAL WITH

Bryan did a great job helping me purchase my items today. He was quick, professional and he made the transaction easy.

I called the store to place an order over the phone since we live out of town and wanted something delivered to our son who lives in Baton Rouge. Derrick was incredibly helpful and kind and worked with me to get me what I needed. He gave us timeframes and also went above and beyond when we were having trouble with the payment over the phone. I highly recommend this store!

Brian was awesome! I love the piece we got, and the price was very reasonable.

The chest was nice. But the delivery charge was higher than expected.

Very helpful, and got me in and out

Elizabeth was very helpful!

Brian was an awesome sales person. Took less than 10 minutes to make a purchase

Professional service

Awesome customer service!!!! Brianna and Octavia are the best!!!

Excellent service (Amber), good selection, found what we wanted at a reasonable price.

We had an amazing experience. Everything went great, our sales guy was awesome. He knew what he was talking about and answered every question. 5 stars

She was very nice and helpful !

We had a wonderful experience. Our sells person was wonderful. He care about what we actually wanted and made sure it happened. Great customer service.

Ashley was very knowledgeable, patient and offered solutions to space constraints on a particular room. She knew all the furniture lines, all the in and outs of the special offerings and shared them to e sure we were happy with our purchase. Nice job!! The Smith’s.

The Young man was excellent Cabel

Amber was very knowledgeable, patient, and listened to our wants and needs. She was very easy to work with and we would definitely choose to have her help us in the future.

My salesperson, Kayla, was very nice. I like that she didn't pressure me or follow me around. She allowed me to take my time and look around until I made up mind on which set I wanted. The check out was very smooth.

Kaylah was very professional and very knowledgeable about what she does. She didn’t just make the sale, but she had my best interest at heart. Tell her that I appreciate her so much.

The Baton Rouge office is a complete joke and lack complete professionalism.

Caleb was amazing! We had quick and fast service. Every question was answered!

Derrick was very helpful and efficient. I definitely recommend shopping here.

My sales associate Clark was very nice and very helpful.

Great experience. Elizabeth G. Helped me out a great bit with selecting a bed for my little one and gave me detailed advice about what all I needed to make the purchase a success. Will be back for my sectional at some point

Shaun, was the ultimate professional sales person: he listened to what I said I wanted and showed me only what fit my needs or came close. No wasting time or pressuring me to purchase things I wasn't interested in. Because of that, I bought a recliner today.... that was quite unusual for me. I wish all sales people were as respectful of my time and as courteous as him.

Derrick was great to work with!

Knowledge and service was excellent.

Amber was helpful, professional and provided great customer service with my purchase.

Customer service is excellent. Everyone was willing to help.

My whole experience with Ashley’s Funiture has and always is pleasant! From the moment I walk in I’m greeted with a smile! My salesperson,Brianna, was perfect with me, she didn’t over whelm me with stuff I didn’t want or need, she listened to me! Octavia, my Acima advisor is always willing to help make my experience excellent! The manager Darius and Caleb I believe I’m spelling his name correctly and all the others are what makes me keep coming back! A warm hearted family! I love that!

Enjoyed conversation with the agent that helped me. He explained everything and demonstrated how everything worked. He also answered all my questions. He was friendly, courteous and professional.

Very friendly and not pushy. Good price and excellent service!

Large selection we shopped for but did find what we wanted, very impressed with the outlet area . We will be returning later to shop for a sectional couch . Thanks so much.

The Absolute Worst Choice for Furniture I have always been a fan of the furniture in Ashley Furniture. So when I bought a home and wanted to replace my bedroom and living room suite. It was a no brainer where I wanted to purchase my furniture. I started looking in early March. Found a living room suite, and king mattress and boxspring at the end of March 2025. The salesperson Kayla, at store #44 stated that the furniture was in stock and delivery drivers would reach out within a week. After I did not receive a call from delivery within a week I reached out to the store. Kayla of course could not be reached on the number provided. Whomever, phone I called and left the msg, that person managed to inform Kayla. She called me back within 48 hours. She then stated that she had reached out to warehouse personnel that could make the delivery happen sooner. The warehouse person that assisted me was (Blossom). After I was promised that my delivery would take place two weeks later, I assumed it would. Needless to say, all lies… I spoke with two other customer service reps who both contradicted what rhe other rep stated. I was given delivery dates of May 9. and May 16. By each rep respectively. Long story short…. I didn’t receive my furniture until May 23. Did your hear me…. MAY 23! This was after I threatened to send everything back had I not received it on My 23. I purchased my bed from Rooms to Go, and I still could not sleep in my bed, in my brand new home because Ashley Furniture failed to deliver my furniture and mattresses in a timely manner. I also purchased the mattress protector, which I literally forgot I purchased because I waited 531,600 days to get my furniture. When I tried to return it, the store manger said the ticket was closed and I had to get the customer care center to approve it. Blossom stated that once the merchandise leaves the store it could not be returned. Neither of these policies are listed on my actual receipt. So I’m stuck with a $160 mattress cover that I won’t be using. Ashley Furniture, explain to me how this policy is fair to the consumer, especially being that I didn’t receive the merchandise until May. Can someone in upper management at Ashley Furniture make this make sense to me? Also Ashley Furniture upper mgmt… your employees don’t know your policies. Could you start by providing them with accurate information so they may convey accurate information to the consumer. Thank you very much. To the consumer, if you want good furniture with good delivery in an acceptable time frame. I encourage you…NOT to purchase your furniture at ASHLEY FURNITURE! You can thank me later! My experience definitely did not live up to the current 4.3 star rating. If I could choose half a star, I would have. Respectfully, A hardworking educator!

My sales associate was amazing

After untold multiple contacts via text and email stating the time of arrival they made a last minute change from 9:15 to 12;15 to 7:15 to 9:15. Then sent a text at 6:15 in the morning saying they were 25 minutes away. . Since this is new construction I had to scramble to get someone to meet them. My dealings with the scheduling folks has been a nightmare from the day after I walked out of Ashley until the furniture was delivered. The delivery man was very nice and polite

Alexis was great , thank you so much

No pressure sales is the way to run your business. Thank you, Amber Shuttleworth, for being attentive but not hovering during our decision making process.

Plenty of choices and helpful staff

Mr. Brian Webb is awesome!! He has my business forever. Thank you so much for helping my son

Quick and easy experience.

Extremely easy transaction

Brian gets the job done!

The sale man was very helpful and professional I truly enjoyed my experience with him.

Employees were very friendly and helpful. Clean store. However, the AC is broken in June so this was an uncomfortable shopping experience. Would have spent longer in store if it wasn't so warm.

Elizabeth was Amazing! She helped me pick out the perfect swivel chairs for our den!

My sells specialist Caleb was kind, patient, and very knowledgeable. He helped getting me exactly what I needed and tried his best to make sure I was getting a favorable deal. Highly recommend his service.

Great service and selection. Salesperson was easy to work with and answered all questions. Will be back again!

Mr. Brian Webb did a phenomenal job He is an excellent salesman. I will be back in the future.

We got a great deal on an amazing couch. Shane was extremely helpful and patient.

Amber was great to work with at Ashley Furniture Baton Rouge! Excellent customer service!

Outstanding service

Really excellent assistance in determining what I wanted.

Your sales rep was very personable and took our needs and circumstances into consideration

Caleb was extremely kind and helpful with finding the perfect furniture for our new apartment. We will definitely be back!

I always love Ashley. Their customer service and everyone’s are so friendly and helpful.

Clark was very helpful and patient with two old ladies on an adventure to buy furniture. 😂

I had a great experience at Ashley. Alexis jones was so easy to work with for our sale. The sofa is great and we will be shopping here again.

I was looking for a sofa and loveseat, not ready to buys. Shan was an awesome salesman, he knew I was only looking but he treated me as if I was buying at that time. Not one time did he pressure me into buying but he showed me the items I was looking for and explained all the descriptions and told me when I’m ready to come see him. I went back the next day with my husband and we brought the sofa and loveseat Like I said, he is an AWESOME SALESMAN and it was truly a blessing to have such an amazing, professional and awesome person like Shan to work with us.

Great customer service,Thank yall !

Caleb went above and beyond to help us in our price range, very attentive and made sure that we were taken care of for delivery as well, not pushy just very helpful

This is the most awful place in baton rouge i was promised a bed box springs and nattereds in a week delivered ,then itcwas two weeks,no not at all ,then thre weks no then almost four weeks i paid in full the day i ordered nope no money back called to talk to someone nope voice prompts ,aoutomated stuff no real person ,then finalliy gotvto the oerson i bought from he said i will let you know something in two days did i nope nothing not from noone ,do businesses somewhere else i am out 800+ and am unsure when i will get my bed really this place should be hit by th BBB or audited or something on they are nothing go else where someone please shut this business down they are worthless have no integrity at all

One of our items was damaged so we have to wait on it for a week. The delivery was great as well as the assembly. Very polite.

My experience was excellent. I walked in the store and the salesman Mr.Shan Brooks did a excellent job. Thank you so much.

Brian was fantastic!

Derrick and Ashley gave me the greatest customer service they was very helpful, also they took there time to explain everything and gave me options how the furniture that I wanted also they do showed me other things too, I will choose them again to help and I will tell other people and family if you ever go to Ashley ask for them cause thy SU give good customer service Thanks to them both I will enjoy my furniture once it arrive….

Very personable, good service.

Our Sales Rep name was Kevin, He was very courteous and professional. I appreciate that he took the time to listen to us and to understand exactly what we were looking for in terms of furniture that would work in our living space. On the day my son and I went they were having issues with the A/C unit it was very humid and hot Kevin kept asking us if we needed a bottle of water, in spite of the conditions.He did everything to make our shopping experience enjoyable, I would also like to thank Elizabeth, for being part of a awesome team making sure that each customer leaves happy.

Fast service, I basically knew what I wanted. They were totally awesome 🤩

My salesperson, Amber, was very personable and helpful in pinpointing the exact piece of furniture I was searching for. Very nice store, clean, and friendly employees. Thank you!

It was a wonderful experience. I got more than I thought I could afford. Derrick Granger was awesome. He is polite, helpful, professional, kind, very knowledgeable and gave 150% to make sure I was very satisfied with what he worked out for me. Highly recommend Derrick and Ashley Homestore on Airline Hwy.

My Sales Associate, Brian, was 💯. He displayed, professionalism, knowledge of his products, and just good old fashioned common sense. He made my experience today enjoyable!

The salesman was very professional and the manager was very professional and I was very pleased and will do business with them again!

Ursula was the sales associate I worked with and she was great!

The service was great Dangerfield work with you. He didn’t rush it. Let you pick what you need for every day living.

Found what i needed. Great sales people, no pressure

Kash was awesome had me approved, in and out with no down payments all within 30 minutes!

Great customer service and great deals. I worked with Brianna and she was very helpful with our buying experience. When we had a minor issue with the furniture we decided on, the employees and manager helped me get it sorted out straight away with a great attitude. I definitely recommend this place for buying furniture!

The experience was amazing the salesman was very knowledgeable about everything he sold me more than I wanted he’s the BEST DERRICK GRANGER

Elizabeth was great! She was friendly and super helpful. She made the purchasing process easy and seamless. I look forward to working with her in the future.

Excellent experience! Derrick was the perfect salesman!

Customer service was wonderful.

Great customer service

These people are liars. I bought an expensive mattress from them and I was told there was a 10 year warranty. After 7 months of sleeping on this mattress, it developed a 2 inch sink hole. It is ridiculously uncomfortable to sleep in a sink hole every night. After going back and forth from Stearns and Foster and Ashley, a Mattress tech was sent to my house and told me I had a valid claim. My mattress is 7 months old. Neither Ashley nor Stearns and Foster contacted me for 3 weeks. When they finally got in touch with me, I was told my mattress could not be warrantied because I did not have an approved Stearns and Foster base for the mattress. I would never have spent that kind of money on a mattress if I thought I would not have had a warranty on it. I also feel like the Olinde family would be horrified to know that their customer base means nothing to Ashley Furniture. I will tell everyone how terrible the after sale service is with Ashley Furniture. And, PLEASE -Do Not Buy a Mattress from these people. They do not stand by what they say or what they sell.

Very patient and accommodating

Great experience with Mr. Brian,very knowledgeable

My wife and I visited Ashley to purchase a bed and mattress. Amber listened well to our stated needs and preferences and was extremely knowledgeable and helpful -- not only regarding the pros and cons of different options, but regarding the full array of beds and mattresses in parts of the large store that we would not have seen otherwise. Everything was handled professionally and efficiently

Why are yall training those salesperson to harass me when I walk in. Some of them are forced to constantly approach me over and over again. I had an incident with a salesperson and one the manager because they were sent back to me and the salesperson told them to not harass me. I came in to shop and not be crowded so I left.

I just had an absolutely remarkable experience at Ashley’s Store and Outlet today! Ursula, the saleswoman who helped me, was incredible—so kind, patient, and truly a master at her craft! I walked away with the perfect bed! And to top it all off, I got to meet Dr. Derek, the sleep specialist, who is seriously awesome! Before you even think about shopping anywhere else, make sure to swing by Ashley’s first! You won’t regret it!

Very helpful and attention sales associate. Took his time with my aged mother. And was even considerate of my disability. We found exactly what we needed at a great price.

Excellent service

Very knowledgeable and professional.

Great service, friendly staff, easy check out system ask for Clark wright

Caleb was amazing! So very helpful. We really didn’t come to purchase but his salesmanship was stellar we elected to purchase with him.

Clark Wright gave us fast friendly service without any pressure; making discount concessions as we negotiated price and extras.

Enjoyed working with Caleb!

Furniture was beautifully displayed and it was easy to navigate the store. I was immediately met by a sales representative

The shipping service was very friendly and accommodating to me! Would definitely recommend!!

Thank you Amber S. for being quick and sufficient. U are very professional. Thanks again for the sale of 2 bar stools they look great. Charmaine

The best workers I ever met!!!! They were so helpful with my grandmother i really do appreciate them

Everything good.

Shan did a great job. Thanks

Amber Shuttleworth made this recliner purchase so easy for me. Everything went as smooth as silk.

Salesman was awesome. He assisted in every way he could and found us the chair we were looking for.

Kaleb was GREAT!! He was very patient and informative when helping my daughter and myself. I have had not so great experiences at this location in the past , but because of Kaleb great customer service skills I will definitely purchase from him again.

The lady who helped us provided above and beyond service. I will recommend to everyone

great service! Chase helped us find the perfect furniture. He’s such a great salesman. very friendly , everyone there.

Brian was very helpful!

Was knowledgeable and was very helpful with our purchases

KEVIN IS THE MAN

Very polite and effecient.

Very good service…people friendly personalities…overall pleasant furniture shopping experience!

Awesome experience!

I visited the store to purchase a bed which was told to salesperson Alexis Jackson. Not only did she lie to me for a sale she sold me the wrong size bed and once it was at my house apparently the store said there was nothing that could be done about it. She refused to take my calls and when I went back to the store the manager said he was sorry and would talk to her about doing this, but there was nothing he could do to fix this nor accommodate me.

Great!

Love it I love the tracking system. No. Waiting for nothing. The guys was great

Service was great.

When I first entered, Dereke, one of the managers greeted me in connecting me with Chase who was amazing. Definitely will be returning soon.

I purchased a bed and nightstand from the Ashley Outlet Center in Baton Rouge Louisiana. I purchased the matching chest of drawers from the Ashley Store in Baton Rouge Louisiana. Prior to delivery, the outlet center called saying I was aware the bed was missing a support- that in inaccurate as I was not aware of this. I was then informed that oops, the support was located. Upon delivery, the delivery person could not complete the assembly of the bed as the support part was NOT the correct part. I’m waiting on a phone call from the store’s GM as to what corrective action or accommodation will be made. The bed was fully assembled in the outlet center with no missing parts-only a scratch on the bed rail. I was also informed that IF the correct part is actually located, Ashley will NOT returned to delivery the correct part or assemble the bed after I already paid for delivery and assembly. This is unacceptable. If/when Ashley corrects this situation I will update- until then I have a bed that is pieces that can’t be assembled

I highly recommend working with Amber Shuttleworth. My wife and I weren’t sure how to describe the style living room set we were looking for, but knew we wanted. Amber patiently walked us through their selections and mixed and matched items until we were satisfied. Amber spent close to an hour working with us. She was very polite and not pushy.

Review for Brian Webb – Outstanding Service! I recently purchased furniture and had the pleasure of working with Brian Webb. From start to finish, Brian was absolutely outstanding. He was knowledgeable, patient, and truly went above and beyond to ensure I found exactly what I was looking for. He took the time to understand my needs, offered great recommendations, and made the entire process seamless. His professionalism and friendly attitude made the experience enjoyable, and I never felt pressured. If you’re looking for top-notch customer service, I highly recommend asking for Brian Webb. He is an asset to the company, and I will definitely be returning for future purchases. Thank you, Brian, for your exceptional service!

I went to Ashley Furniture in Baton Rouge to get a small sofa. The experience was great. Clark was extremely helpful and friendly. He showed me all the different options and I found the one I liked right away. The price was great too. I was in and out in less than 30 minutes. I would definitely recommend this store.

Great experience. I was greeted promptly and as I shared what I was looking for associate showed me to the perfect piece of furniture for my home. Management was amazing and their patience with me and my boys was far beyond expectations. Great product at a great price. I highly recommend.

I bought a power recliner in February and they delivered it March 1st. The wooden frame was cracked causing the foot rest not to work properly. It was reported damaged the same day, 4 weeks later still no cooperation from Ashley.

We had a great experience working with Alexis. She gave us time and space to make the best decisions for our furniture purchase. We’ve already recommended her to our friends.

Great customer service from Kayla!

I had a very disappointing experience with Ashley Furniture Store in Baton Rouge, LA. The staff we interacted with failed to provide accurate or upfront information. They neglected to clearly explain key details, such as their return policy, which led to significant issues later. We encountered delivery problems, and when I decided to return the furniture, I was informed that their policy prohibited returns—something that was not disclosed at the outset. This lack of transparency and poor communication resulted in a negative overall experience. I would strongly reconsider before making a purchase from this store in the future, as neither the service nor the staff met my expectations.

Was really quick and easy, friendly atmosphere

Great experience today at Ashley Baton Rouge. Clark Wright assisted me and he was very courteous and knowledgeable.

Showroom, sales,etc was great. Communication was great. However we were told delivery would be between 2-5, drivers came after 8:30 pm. We kept getting later and later updates. It seems the drivers have too many deliveries loaded for one day to deliver at the specified times. The drivers were very cordial and great with setup, but we could tell they were tired. That was very late to be receiving a furniture delivery!

I will never ever get furniture from Ashley's furniture again they are messing me over on my payments they're saying that I'm not making a payment when I am making a payment cannot wait to get these people pay off and I have a no return of policy

Huge selection, quality furniture, and Great Deals!

Smarter

This Ashley is huge!! So much to choose from

Nice salesman. Overpriced furniture! Found couch $500 cheaper elsewhere!

Very friendly and helpful. I don’t like when sales people follow you around. We were allowed to browse at our pace and ask questions as needed.

This place is HUGE. We've been lightly furniture shopping for months, and have been to a lot of places. Even so, I was shocked at how large the showroom (and clearance warehouse space) was. Ursula was a wonderful guide and immediately honed in on what we wanted. Very pleasant experience and highly recommended.

My sales associate was a top notch professional. She helped me tremendously with my decision to purchase my new dining room set. I can’t thank her enough. Monique Larroux at the Gonzales, LA location.

We were just put through quite an ordeal to purchase a bed and nightstand from the clearance section at this store. Once we decided we wanted the furniture, it took another hour for the transaction to be finalized. Were we waiting in line? No. Were we financing? No. We still aren't sure what the holdup was, but the sales guy kept entering information into his laptop and then leaving, then coming back, then leaving again with no explanation. We came very close to just walking out, and by the time we were done, we sort of wished we had. We decided to take the nightstand with us and schedule a date 4 days out to pick up the bed, weather permitting (which our sales guy said was just fine). As my husband was walking out with the nightstand, the general manager caught him and gave him an earful about how we needed to pick up the bed within 3 days, not 4, and that we would not be allowed to reschedule the pickup date regardless of the weather. After arguing a bit with my husband, he "graciously" made an exception for us. Um, thanks? He went on to complain about his sales guys being pulled away from the showroom to help customers in the clearance section, and that he didn't even want a clearance section in his store. Wow. By the time we left we were very aggravated and slightly insulted, despite being relatively happy with the bed we found and the price we paid. We certainly won't waste any more time or money at this store. Worst customer service ever!

Service was amazing

Great Service!! Mr. Webb was great!!

Alexis Jackson was awesome!!!!! Very personable and knowledgeable about her products. Offered discounts and very transparent about prices. Super friendly. If you ever visit Ashely’s on Airline, ask for Alexis! Update: I can’t take away the experience Alexis provided for me in store. However, that has been overshadowed by the awful customer service I’ve experienced during this ongoing delivery process. My order was supposed to be delivered on yesterday (2/14/25)between 1230 and 330. Never arrived. I contacted customer service to get details on the delivery as the online tracking system continued to give me a later and later ETA. Customer service transferred me to road support who could not reach the driver and after some time the associate hung up in my face. Unacceptable. I called customer service again and was informed my product was too big to fit in the delivery truck and was never out for delivery. I only received the false updates because my order was in the manifest to be delivered. I asked to speak with a manager and was put in contact with Jade Gould. She stated she would find out what was happening and give me a call back in 5-10 minutes. Never called back. I reached out to customer service again and Max stated my ordered had been picked up and out for delivery with an ETA of 606pm. Today is Saturday, 2/15/25 and I still don’t have my product. I reached out to customer service again this morning and asked to speak with a supervisor, Truong stated a supervisor would get back to me within 3 hours. Those 3 hours have come and gone! Ashely’s claim to be Americas #1 furniture company is laughable! I’ve been treated better by worst establishments. I am so fed up with Ashley’s and the amount of misinformation I have been fed. The lack of communication is outrageous! I would never refer anyone here because the delivery process and customer service is by far the worst I’ve ever experienced! I still have zero answers! It’s like they train their associates to string the customer along until they can figure it out. Seems like a huge game! And frankly, you can’t play with a customer’s time or money! I am outdone. Rather spend my money elsewhere!

My salesman was on lunch break when I returned to purchase my furniture! Someone else helped me and I appreciated it. He left and someone finished the sale up! Therefore,I appreciated the help,but the original salesman could have returned!!!

(Translated by Google) I visited the store looking for sofas but didn't find anything I liked. I have previously purchased beds and some other household furniture and everything was fine. (Original) Visite la tienda buscando sofás pero no encontré nada que me gustara. He comprado anteriormente camas y algunos otros muebles del hogar y todo bien.

Purchased furniture 5 years ago with a warranty. At the time of purchase I was told by the sales person that if the warranty was not used in the 5 years the warranty amount will be refunded. However, 5 years later when I called to get the refund. I was told you will have to use the warranty amount to purchase something in the store or I will lose the money. I was lied to. Not good business.

They advertise one price online and almost 1k more in store and will not price match their own website and blame it on the financing Lender that they can’t match there online price. How I pay for it has 0 to do with the price. I took my business to rooms to go where their online price and store price are the same and will match if different and they use the same bank🤔 do your self a favor and bring your business elsewhere. The manger told me if he did that then the sales person would not make any money. Not trying to take out of anyone’s mouth by any means but don’t advertise one price and it be something different. To me that is a bait and switch!!

Great experience overall! Large selection in the showroom and friendly sales team too!

I went with my husband and kids and everything was fine, they attended nicely and helped us with everything. We picked out our living room and everything was good until we went to the front to make our payment. On a different computer that was left open on the front desk, “ the name of the person that was helping us out- parents and two bad kids” . I got upset, embarrassed, mad. I understand my kids are really active but labeling them as bad kids really let me down. I try my best to have them under control but at the end of the day they are kids. I honestly shouldn’t even followed through with the purchase

Sese from the staff was an excellent sales representative. She was very knowledgeable about the products and services. She did an amazing job with her presentation.

We purchased a sofa at Ashley. The customer service lady, Alexis was truly amazing! She was helpful and also very knowledgeable! We are very pleased with everything so far. Although I would say one downside to our experience is the delivery time period. We paid outright for the sofa on January 1st but it won’t be delivered until the 22nd which I feel is quite a long wait! So that is my only complaint with this purchase. Hopefully when it’s delivered it will be worth the wait!

I go to the store and speak to a salesperson about Ashley products being sold at a different furniture store and they assured that if it by ASHLEY they can get it !! After finally giving salesperson all the information about the Ashley products they still can't find them !!!! So they make a deal with me about a different Ashley products I couldn't find it anywhere on their website and it's on their showroom floor for sale and it's no wwhere on their website !! So after finally getting a call back hoping to go ahead and purchase $2k worth of furniture they proceed to tell me that because I didn't purchase a day before that they couldn't give me the 20% discount they assured me I would get . They also let 2 business days expire before getting back with me. So I truly thank them for their effort but I wasn't going to allow them to treat me that way !! Be careful when using the Baton Rouge store because shady practices (no website info on floor displays) and their word (honor) can't be trusted !!!!!

Caleb is welcoming, knowledgeable, funny, kind, and very helpful. He listened to us and genuinely cared about our satisfaction.

Posting on behalf of personal friend’s experience M. O.: as of 12.26.2024 “…Ashley furniture is a bunch of horse poo! I will never buy from there again! Their customer service is wack! We bought a table 2 days before thanksgiving and I went to the distribution center to pick it up we got it home and it was Damaged, next morning I go back to pick up the SECOND table just to get it home and it was DAMAGED. I was like ok they can come and change it out, so a week later they scheduled to deliver it to us at 9 am the truck did not arrive till 4 pm and what would you know the guys arrived all mad and they DAMAGED MY TABLE! that was the third one. Here we are now at the end of December and they were suppose to be at my house today at 10 am with my FOURTH TABLE! At 10 am and now it’s 5:30 and still not here!!! We have called customer service and they were no help at all! Yall im sorry but I would not recommend Ashley furniture again ever!”

Elizabeth was a great help with some outdoor furniture on Christmas Eve Eve, took them home that day! Got a great deal as well.

Friendly staff and great quality products

I waited 3 months for delivery of my furniture. They kept canceling on their own or refusing to deliver. I let them know the furniture was going to need to be carried up a few flights of stairs and salesman said The whitenglove delivery will take care of that. After a run around for months they finally delivered. But the people at Ashley kept asking for another chance after failed deliveries. I asked for a refund. They wanted another chance. Didnt deliver. I asked for a refund. They asked for another chance. Didnt deliver. The 5th time i asked for something. A free piece of furniture. They said ok if its worth 100 or less. They delivered the furniture. They didnt keep their word on the free piece of furniture for my immense troubles. Ashley dont gaslight people.

Me and my wife went and bought over $6,000 dollars of furniture on 11/30/2024. We made it a specific point to schedule it on 12/19/2024. On 12/17/2024, they message confirming we'll be home she did. Then, on 12/18/2024, they message her again, confirming they'll be here for 10 she said no, that time works, she gets a message saying someone will contact you shortly. No one ever does. I then called them and asked, and they informed me it was canceled without telling us. I go round and round with them on the phone for hours. No one ever truly helps me. My new delivery date is 1/02/2025. Wait the best part is my wife is 7 months pregnant and now we don't have our new bed in time to move in our new house we're sleeping on a mattress on the floor even after explaining all that they only offered a 5% rebate. Long story short, they are like every other salesperson, so nice, friendly, and help when they are trying to get you to buy but don't care or even pretend to care once you're out the door. Don't buy from these people 6 month update: Our love seat that we paid $1,300 has broken twice. First time we got the parts within two weeks someone came fixed it two weeks later it broke again. We notified them four weeks ago and still nothing. I called today and asked what's going on they said the parts are on back order until the end of August. When I asked what am I spouse to do with a broken love seat until then the lady literally replied "just have to deal with it". I asked to speak to a supervisor and she just hung up in my face. Please do not buy from these people.

My sales lady was very professional, listened to what I was looking for, she was getting the lowest price available for me, she was very knowledgeable about the furniture I purchased and gave me great ideas for what would work in my small apartment. When I left it felt like I had known her forever. I am very pleased with my purchase and how she helped me. Thank you Kaylah for making sure I was taken care of. 😊

New Update as of 12/24/24: They were supposed to bring the new table today! They say out for delivery. Then an hour late I get another text saying arrived at our house but no one was outside because we were watching. Then we get a text saying they could not deliever even though yall claimed yall were outside. So we proceed to call and they say the table was never even on the truck because it was damaged on the dock. Then didn't give an update on how they were going to fix it. YALL ARE LIKE SLIM LANDLORDS. YALL ARE SO WRONG. UPDATE: We called the number you guys put on here in y'all's response and it's just an automated system that doesn't let you talk to anyone. So we called the store again after nobody answering us multiple days. We clicked to make a new order and someone finally picked up. We explained the situation and how it affected us and that we understand yall say all sales are final but we Just WANT EXACTLY WHAT WE PAID FOR! & That yall keep pushing our new delivery date back and are trying to deliver during the middle of us having family over for Christmas after already ruining our Thanksgiving. We just want yall to rectify yalls bad business but the person on the phone said there was nothing he could do about it. This is absolutely unacceptable. We now will have to go shop elsewhere to finish furnishing our home because we can never shop with yall again and will not recommend yall to our friends or family. Yall say sorry for the inconvenience but that don't make things right because you can't get these memories back. We will be going to someone else to fix yall mistakes so we can still have a good holiday. I don't normally leave reviews BUT I have to make an exception this time because what this company has put me and my family through is absolutely ridiculous. They are only getting a 1 star because it's required to leave a review cause they don't even deserve that. But anyways me and my family just bought our brand new home and came in to shop for furniture. So , we go in and have a salesperson which I'm guessing was just a cover up for the horrible Company they are. So boom we stay in the store for a long time looking around trying to find furniture. We finally find a living room set and dining room set that we want. They set a delivery date. They bring our living room set and our dining room set. They arrive only to find out the leaves on the table don't fit so we can't extend the table . They are like we will leave the table and order another and bring it in a week or so. Then to add more insult to injury they bring us 5 chairs instead of the 6 we ordered. We were absolutely upset about the table and missing chairs because we were having family over for our first Thanksgiving in our new house. When Thanksgiving came we just had to make due with what we had. So boom fast forward we finally get our 6th chair ..but still hadn't received our new table. They said the table would be here before Christmas. Now we are days away from our new delivery date and they call and say they still don't have the table and won't be able to bring It until December 24th which is Christmas Eve. We celebrate with our family on December 24th so we wanted the table to host Christmas since yall Ruined our Thanksgiving. But now yall telling us yall are going to deliver on Christmas Eve when we have family coming over. Yall Ruined our Thanksgiving and Christmas Eve because of yalls lack of true customer service. And yall won't take it back so we can go with another company and have our stuff for the holidays. We thought everything was going to come right and we were gonna return for the rest of our furniture. But when I say WE WILL NEVER EVER SHOP WITH ASHLEY FURNITURE EVER AGAIN because yall don't care about yall customers and yall doing shady business. But yall got that! We know better now. This is truly despicable and heartbreaking. Before we even posted this review we spoke to a lady on the 1-800 number and she was absolutely rude and was of no help and basically told us all sales are final and that's our problem.

Ms. Queen and Mr. Dangerfield provided excellent detailed services. I didn’t feel pressured to buy and they were very welcoming and helpful. Will be visiting again.

Great service! Easy, stress free experience!

The sales person (Amber) was courteous and professional. She worked with us to find a suitable lift recliner. However, the delivery driver was rude. The chair was not completely assembled and was not placed in correct room as instructed. I had to pay another moving service to move chair into correct room and complete assembly.

Mr.Brian W was so awesome, very friendly & knowledgeable! Would recommend him to anyone. I had an excellent experience!

Caleb was AWESOME!!!🤩 He walked me and my Mom through the showroom and the outlet to help us make the perfect selections. Got us all taken care of! Great service with a smile!

My sales associate was phenomenal. Mr Davis did a great job .. He was fast, efficient , friendly and very knowledgeable.. He’s a great asset to Ashely Furniture ..

I have a little 1 year old man just start walking .and every body was friendly and laughter seeing him walking all over that place .and he was so happy too .finally i found what i need .i definitely i will recomen to every body to go there

I’m new to the Baton Rouge area. I had to purchase new furniture for my home I decided on Baton Rouge Ashley homestore. My experience was great Excellent salespeople Brian and Courtney with wonder customer service and communication skills. The third party delivery was my only issues but the problem was resolved.

Service was excellent

Amazing experience! Amber was fantastic and helped us every step of the way! She’s great! Would 10/10 recommend this store!

Terrible Experience – Avoid Ashley in Baton Rouge! Do NOT shop at this location—or any Ashley store, for that matter. Let me share my nightmare of an experience: I went to the Baton Rouge store to purchase two nightstands to complete my bedroom set. The salesperson informed me the set had been discontinued but managed to locate three nightstands in Memphis, TN. They assured me the process for shipping would be smooth after payment. Trusting their word, I paid for the nightstands while in-store. I also purchased a dining room set during the same visit. I was given one delivery date at checkout, only for it to be changed days later. On the day of delivery, I received multiple conflicting updates about the arrival time. Then, to my shock, I got a text message from Ashley saying my order was canceled. Despite the chaos, a driver showed up at my home after 8 PM with only part of the order. As for the nightstands, Ashley rescheduled delivery multiple times—only to cancel it FIVE times, often on the same day or within the delivery window. When I finally received a nightstand, only ONE was delivered. Not to mention, my first order was missing pieces, and the dining chairs were completely unlevel. Ashley assured me this issue would be resolved, yet here I am—still waiting. Ashley promised me a credit for the inconvenience, which I still haven’t received. Nor have I been refunded for the nightstand I paid for but never got. I’ve contacted the store manager, the sales rep, and corporate, yet no one has resolved the issue. I’m left with one nightstand, missing pieces, uneven chairs, several hundred dollars unreturned, and nothing but frustration from this entire ordeal. Ashley’s lack of communication and poor customer service has been beyond traumatic. Save yourself the headache and take your business elsewhere.

My salesperson was Amber, and she did an excellent job with me, and my needs. I was totally happy with my experience.

Edit: To the owners response, I have already spoke with apparently as high up in your organization as I can go. I am waiting for a call back on any information as everyone stated this was out of there hands and they did not know what to do. Please DO NOT allow this company to run an application with your credit info. MY INFORMATION WAS SOLD AND OR STOLEN and I have been told by as high up as I can go with Ashley Furniture that I must file a police report for my identity being stolen. I have not applied or inputted my information anywhere else but here. This is the only place I have given my new employment phone number. And my job is being called back to back with calls regarding “applications I have submitted” but I didn’t. My employees are answering calls about my personal business. I truly hope the escalation team gets back with me with more information on what has gone wrong or how we can fix this. This one simple application is now preventing me from applying for my new apartment, getting furniture for my new apartment, getting approved on the credit screening portion to have my lights turned on. My life has come to a dead stop. And I am just in disbelief. Just bawling like a baby typing this out right now. But I truly hope this prevents anyone from ending up where I am right now.

Amber greeted me upon entering the store. She was very knowledgeable, professional, and easy to communicate with. She listened ask me questions while interjecting her recommendations responding quickly - she made my selection and purchase extremely. She communicated with me on her days off. She was not going to be in the store on the next day neither; however, she connected me to Ursula as my contact person. Ursula fell right in with no glitches - smooth purchases. Leaving the store assured that all was in order. Now days this is rare!!!!!!!! TO WORK WITH A PERSON IN THE STORE, CONTINUING WORKING WITH YOU ON HER DAYS OFF, CO-WORKER PICKS PURCHASE UP AND COMPLETE THE TRANSACTION! I AM VERY IMPRESSED WITH AMBER AND URSULA. They may one to want to may purchases!!!!!

Editing to add response to "owner" comment: I texted with a live agent through that number and they had no explanation for the discrepancy in a 3rd delivery date, nor was there a satisfactory solution. Additionally, at this time, my husband is still waiting for a call from a store manager. So the suggestion to call or text with that number isn't working, either. I hate to leave negative reviews, but I have to for this experience. I give 5 stars for my salesperson, as he was super professional and kind, but the rest of the experience has been horrible. I went in store to look at the the Jorlaina Dining Set. I was made to understand that ordering from the store is better than ordering online as you get to support a local business ordering in store. Cool. So did that. Super excited that the delivery was schedule for two days later! The table top itself arrived scratched. So sent that back. The replacement came 4 business days after that. The delivery people tried to extend the table top to put the leaves in, and they couldn't get it to work. They took it back as defective. I received a call from a Jennifer I believe from the distribution center who said they could have a replacement table top to me that afternoon or the next day. I ask if I can just cancel the order and return everything at this point. She says I can't since I have received items into the home. In the meantime, I contact my original salesperson asking if I could cancel the entire order and get a refund. He said he passed along my messages to his manager and would follow up with me. My husband called the store today and sat on hold OVER 1.5 hours trying to wait to talk with a manager about refunding the entire thing. He was never able to get on the phone with a manager and was told he will get a call back. I got an automatic delivery message that gave me the option to get the third table top delivered later this week. I reached out to an agent via the text option to be told the distribution center isn't able to send out new tabletops until that time. So I don't understand why Jennifer told me there were 4 in stock and I could get another one later that day or the next. I'll come back and edit my comment if anything warrants it. But at this point, this is where we are at with this. Table base and chairs just taking up space for the last week and having to rearrange a schedule for 3 days now and possibly a 4th. Hopeful that considering the circumstances and nothing has been able to be used, that a refund for everything is possible. However, lesson to others: if anything as part of an order comes damaged, refuse everything that goes with that order.

Caleb did a great job helping me choose a couch & love seat. He was full of knowledge when it came to his products and programs! Best salesman around

The service was great and Alexis was patient

Workers were super helpful! Loved all the pieces of furniture.

Very good experience withe salesperson Amber. She’s very knowledgeable and pleasant to work with.

Paul and RJ were a great help in helping me find the perfect couch. Couldn’t ask for better service !

If you're interested in new furniture, start here and ask for Derek!

My experience with Ashley was horrible!!! I purchased a rug in April.. The rug was delivered to the wrong house.. I filed a claim with fed ex I was told the claim was paid. I haven’t receive a dime yet to this day.. and Ashley on the other hand keep giving me the run around…

Just bought a new living room set. Walked in late and thought I would have trouble picking something because I needed comfort with a high back due to recent back surgery and durable for my german shepherd.. I was definitely a picky buyer, however my salesman "Clark Wright" was on point with not only suggestions but had patience of steal while staying pleasant. I was so impressed with his knowledge in inventory. He knew what to show me feeding off what I was telling him I needed and wanted.. I didn't find out until the very end after making a deal that he was fairly new and still training wow.. Great job. Thanks to everyone who helped in closing out everything because it was late, hour past closing.. can't wait for my new set to be delivered. I got it in the cream color called coconut.

Found what we were looking for. Worked with Clark, who was very professional and worked with us to make sure all questions were answered and helped us through the whole process. Highly recommend Clark for all his help.

Courtney and RJ great team together They went above and beyond to make sure I was completely satisfied with the merchandise. Great communication skills. They made me feel my money was well spent.

My experience was amazing! With Ursula’s help, I was able to purchase a gorgeous sectional and a beautiful and unique nightstand. She was patient, professional and made the experience memorable! I will definitely be back and will tell all my friends.

Staff was extremely helpful, and I did not feel pressured to buy anything. They were very up front about what was good quality and the discounts they could provide. I got a great deal on a coffee table, end table, and two stools from the Outlet area. Extremely satisfied and would go there again.

The entire experience was very good. Professional sales staff member, Alacia, was very helpful, personable, and efficient. Would definitely recommend Ashley Baton Rouge.

I visited ASHLEY FURNITURE on August 7th and was immediately greeted by R.J. with a smile and a very sincere, "Welcome to Ashley, how may I help you." R.J. was patient, friendly, professional and very knowledgeable. ASHLEY has a great array of furniture, both classic and contemporary. The prices are very reasonable. I found what I was looking for, a beautiful teal sectional, at an affordable price. Shoutout to R.J. for his excellent customer service skills, patience and outstanding personality.

Great customer service; very friendly and patient!!

Outstanding, friendly customer service. No pressure. Met my needs at an affordable price. Highly recommended.

The best experience I have had in any Ashley store in my area. Alexxis and Octavia were the ABSOLUTE BEST.

I'm very unhappy. Prices wrong,furniture l ordered wrong. Where is the trust.

Very nice

I really like Ashley. I bought a sofa and loveseat the only problem is delivery takes too long.

My experience at Ashley has been absolutely amazing! Alacia Brooks greeted me with a smile as soon as I walked in the door and was very personable. Not only that—— I ended up finding furniture to fit beautifully in my new home! I plan to buy more from your store in Louisiana even though I reside in Texas simply because of her 5-star customer service!

Called in to question a charge on my bill and had to contact customer service to request a call back from Baton Rouge store. To my surprise, my sales person (A. Brooks) called me back. When questioned, she responded with a condescending remark along with an unwarranted attitude. I WILL NOT be shopping there again NOR will I refer anyone over there. I DID NOT appreciate her tone!!

Ashley furniture does not carr about their customers the way they use to years ago, or maybe its just their BLACK CUSTOMERS. ALL they are about now is making a sell. We've been waiting for our bed for two weeks now, because their sales person checked off the wrong size bed, we wanted a queen she checked a king and now we're being inconvenienced for HER MISTAKE!!! WE'RE ALWAYS THE LAST ON THE LIST FOR DELIVERY, THEY WE'RE SUPPOSED TO DELIVER THIS PAST SATURDAY AND DIDN'T, AND NOW THEIR NEXT AVAILABILITY IS NOT UNTIL THURSDAY, JUNE 27TH, AIN'T THAT A $$$$$!!!!!! I WILL NEVER ORDER ANYTHING ELSE FROM ASHLEY FURNITURE!!!!

We had a wonderful experience at Ashley. Shantel was so pleasant and friendly the minute we entered. We felt no pressure, which made the whole experience so great! We did buy a sofa and two recliners, which we love! The whole experience was so great that my mom and I went back the following week. Shantel again gave us excellent service! I can say for sure that the right salesperson can make all the difference in the world!!!

Great customer service before and after purchasing !!

Amber was great - very knowledgeable and down to earth.

I came in just browsing around but I was very impressed by the assistant manager and sales consultant Caleb they helped me through a very easy financing process and helped me find furniture that I didn’t think I needed the staff is very friendly and welcoming to the store and I was pleased with my purchase at the end without feeling forced or talked into a deal that wasn’t to benefit me.

Laurie is a great well the best sales person she gots great furniture taste and makes me crack up she’s hilarious. She sold me a queen mattress and adjustable and couple accent chairs my first big purchase lol

Was lied to by multiple employees 1 of whom was my sales person I believe his name is Deon about a battery pack being included with oversized electrical reclining chair. Called to see why it was not with the chair when delivered and the male store manager stated "they don't come with the furniture and then said when you get the chairs you sign off on a paper saying as is and we don't do returns on furniture from the back" which I never asked about his attitude reminded me of a used car salesman selling lemons which immediately upset me even more because before i spent my money he was so nice asking about my marriage and telling how he had been married over 25 years or so and pretending to be giving the best price and adding discounts all the while He was standing next to deon when the entire sale took place and knew that I was given a blank as is paper to sign lishowing no furniture damage. Over $5000 spent and you expect to be pleased with service. I feel as tho I would rather give this furniture away than use it. Long story short the manger Said I would get a call back the following monday about the battery pack and several weeks later still no call or email response. I hope this deters some customers because I would rather order delivery from the internet like i usually do but do to time restraints i didnt. In All honest and the manager was nasty but I just shortened the conversation for sake of time. The only reason I picked furniture from the back was because the newer furniture on their sales floor has the cheaper thinner leather compared to the furniture in the backwhich the employees pointed out and said the furniture in the back was only their due to space constraints. I even purchase a 1000 dollar warranty which I regret now. 👎 p.s. ordered a pack off line for under 60 bucks. I just don't like being lied to the being disrespected and lied to even more with the supervisors.

Derrick with the white coat (BR) location got me together! My experience was fast and efficient. Any question I had, he answered it with no problem. Pull up to Ashley Furniture and ask for Derrick, he will get you right!

Been to six furniture stores to find that “just right” recliner for myself. Started with Ashley Furniture and after five more, I ended back at Ashley Furniture. My sales person, Courtney, helped me find “just right”, fit and price. Everyone needing to buy or browse will be amazed at the selection and prices in comparison to other stores. I’m very pleased with my experience at Ashley Furniture.

This has been the most frustrating delivery experience I have ever had. Let's start with the beginning of the purchase. The original delivery date for my furniture was scheduled for June 12th. As this date was getting closer and closer, I never heard from Ashley about a scheduled time for the delivery. I called the local store telephone number, which goes to a call center. The call center advised my delivery was never planned by my sales rep. To make a long story short, the call center provided a delivery date out of courtesy for June 13th rather than the originally scheduled delivery date of June 12th. On June 13th, Ashley's third-party delivery service showed up to pick up the items I purchased, and of course, my items were not ready for delivery, so the delivery truck left. No one in the store took any accountability for my items not being ready and kept making excuses for why my items were not prepared. Now, here is where it gets unbelievable. I had to call ten times and eventually decided to visit the store. I spoke with (2) Assistant managers, my sales rep, and the GM (Thomas). I was told it was their error and that the delivery service would return later that afternoon, if not first thing in the morning, on June 14th, but rest assured, my furniture would be delivered. I felt somewhat satisfied that my furniture would be delivered, considering this will be the 3rd date. Still, I trusted that coming from the GM would ensure the delivery would take place as a courtesy to a customer whose delivery has been delayed this many times. However, as the evening progressed, I grew concerned as I had not heard from anyone regarding the delivery time. I called the assistant manager and was told they tried, and the only resolution was to have one of the sales rep's family members deliver my furniture on the back of a truck. The continuous unfulfilled promises and delays, and to have to go back and forth for four days to have this happen, is simply unacceptable. Of course, I don't have a choice but to allow the sales rep family member to deliver my furniture. Now, here we are. It's June 14th, 3:30 pm, and my sales rep called and said his family member couldn't deliver my furniture because he had no help. Ha! I am in limbo and would like to cancel my order, but I love the pieces I purchased, and all I want is the delivery for which I paid a fee. I want a concrete date and time ASAP. From what I understand, no one in management has phone numbers to call anyone to get anything resolved. They can only email. So, I must wait for them to email whoever and await a response. I decided to try the call center again, considering the physical store location was not helpful. I called in and spoke with a supervisor named Maria, and she said she would try to get my furniture delivered on June 15th, but I will have to wait for a call back to confirm. So, this is now Day 5 of continuous promises not delivered. It is now June 15th and I received a call from Maria that my furniture would be delivered today and to await a time for delivery. Soon afterwards I received a text to schedule delivery time BUT it was for June 13th that’s right June 13th this date has already passed. I thought this was an error so I called into the call center and was told my furniture will not be delivered until June 19th. I am so upset at this point I called the GM (Thomas) and he explained he was tired of trying to get my furniture delivered and he asked me to cancel my order. Can you imagine a GM asking a customer to cancel their order? All I want is my furniture delivered and no one at Ashley is trying to make that happen. I keep receiving false delivery dates not upholding their promise for delivery. Buyer be aware!!!!!!!!!! Once you purchase your furniture, that’s a rap! You are on your own because if something is wrong, you must go through an act of congress to speak to a human, then you have to wait for the human to send out emails, wait for the human to get a response, and now you are in this issue for several days.

Shawn was great, he has a strong team that will help him grow into a seasoned Salesperson! The whole team was helpful and friendly.

Courtney was awesome to work with. She answered every question about mattresses.

Great service and pricing! Amber was very knowledgeable of the inventory. This was a no stress transaction

Shantell was great and really helped! We needed an electric recliner fast for in upcoming surgery and she helped us find the perfect one!

Every one there is concerned about you and that you are satisfied whether they are working with you or not. My sales lady Ms. Laurie was very helpful and went over and beyond to make sure I got what I wanted. Highly recommend Ashley’s for all your home needs

Super employees Rare!

Shantel was great!!! Great customer service. She was very familiar with the products and did everything in her power to please me.

Laurie was super nice and super helpful. She made finding what I was looking for easy and quick.

They do not honor their warranties. They lie to your face about almost everything. Our loveseat broke and we tried for over a year to have it swapped out. But bever got it resolved. We had to run them down and almost force them to honor the warranty ( which is very expensive) and we couldn't get what we wanted. They no longer made that design of loveseat. Then told us not to get rid of the broken loveseat, to hold on to it because they would haul it off. LIE!!!! They wont touch the old broken one. After spending THOUSANDS of dollars with them. You got me once.... NEVER NEVER again Ashley....

Great service and prices

they don't have fabric panels for sectionals the dining sets are too narrow and to long what you see is what you get

Great service, great attitudes, no rushing, and definitely great prices. Amber was excellent. Definitely get with Amber whenever you go! I am definitely satisfied and will definitely be back for all of my furniture needs. I recommend Ashley’s ANY DAY!

Tyler was very helpful and very knowledgeable about what was in the showroom. He listened to what we were looking for and brought us to the sectional that we ended up purchasing.

Personable, helpful & knowledgeable. Great customer service and care.

Deon was great! He got me exactly what I needed quickly and was very detailed in explaining everything ! I’m happy I came to Ashley’s

My experience was great. Caleb Dangerfield assisted me. He was extremely polite, helpful, and knowledgeable. My only problem is having to wait a week for my furniture to be delivered. This is not good business.

I found the chair I was looking for thank ya'll for helping me the staff is awesome.

Kaleb was very personable and knowledgeable about the products. Helped me find a great deal, thank you Kaleb!

Tony was awesome!!!! Walked us through everything and make sure we got Exactly what we needed!! Very respectful!!😁

My experience at the Ashley store was Amazing! We worked with Alexis and she was patient and super helpful. My 2nd purchase in two weeks! The other staff were cool as well and had a lot of personality as well. Alexis even got one of my orders to come a week earlier and added them together for one delivery. A+ Service guys. Thanks again!!

Ashley Furniture is the best. It last longer than the cheap furniture. I had a bedroom set for 15 years before I got rid of it & it’s still looks like new. I gave it to someone who wanted it because I was going to throw it out to the road. I’m glad I was of help for that person.

UPDATE: Jan 9, 2025 To whom it may concern, I’m hoping this is the LAST time I have to reach out to a company who has already charged so much from us but has provided so little support. My husband and I purchased our Foyland King Panel Storage Bed back in February 2024. It was delivered the following March, and everything seemed fine until it wasn’t. Flash forward to December 26, 2024. While we were sleeping the bed frame gave a crack then a thump, suddenly dropping us a few inches. We got us to check what it could be and behold the slats were cracked and the support legs were broken. We filed a claim online on December 27, 2024 only for it to be IMMEDIATELY denied. We called a support line and the guy told us that since our manufacturer warranty is still valid, the online customer portal WOULD NOT accept the claim. We figured okay, let’s go an alternate route. The support guy told us to contact our local Ashley Furniture’s support line for assistance, which we did. When I reached out to them I was met with a pleasant support staff person, Maria, and she told us to use the online portal to file a claim and she told me what link to use and what we would need to file. So we filed another claim only for it to be IMMEDIATELY DENIED, yet again! We called the support line again and got in touch with someone named Nyla, who was also pleasant to work with. She tried to tell us to use the online portal as well at which point I interrupted her to say that we filed a claim twice with the same result. Nyla, then, said she would file a claim on our behalf and that we just needed to send her pictures of the damage. So we did. Please see them in the thread below. After Nyla helped us file a claim, she told us that it would be about 2 business days before a repairman would reach out to schedule a time of repair with us. We waited a full week and NO ONE CALLED! I called the support line again on Friday, January 3, 2025. Luckily, I was met again with Maria who seemed shocked that I called again. Well that’s what happens when a company promises you support and they don’t deliver. The customer tends to call back for assistance. I’m hoping this reaches someone who cares about a customer who’s purchased roughly $10k worth of furniture from them. My last attempt at rectification will be to post this email thread in its entirety on Ashley Furniture’s social media in an attempt to get help on this situation. Please don’t think that I won’t. We’ve been burned by Ashley since we purchased this bed, and frankly, I’m pissed at how poorly they care for their customers. Please feel free to reach out to me at any point today to schedule a repair time. My contact info is below. Best, André Smith and Alexis Gonzalez

Friendly people and product selection is okay but could have a better variety to suit the needs of all walks of life. The only issue I had was paying on my purchase. Whatever software program they use needs to be upgraded. Also I don't think it's appropriate to walk off with a customers debit card, out of sight. That should stop. I am glad I caught the sale for a $1300 king bed which was a few hundred lower because I know the furniture there is very overpriced.

Toni and Alexis were amazing. We went bed shopping and they went above and beyond during our shopping experience. Thanks

Experience was awesome! Thanks to Tony Mccann I got the table I’ve always wanted! Ms.Octavia was great as well! Very friendly and well knowledgeable thank you all! Give these two a raise !!

My experience at Ashley is always a great one… My salesperson Amber is always one text or call away when I’m in need of furniture and if it’s not available she will always and most definitely make whatever it is I’m looking for available!!!!

We had an amazing experience with Amber S. at the Baton Rouge location!! She was sweet, attentive and knowledgeable.

We had a wonderful experience at Ashley. Martice was very friendly, patient and kind. He made it very easy for us. We can’t wait to get our sectional delivered. Thank you so much Martice!!

I had a very nice experience with Ursula. She was very knowledgeable in showing me bedroom furniture. She also had a very pleasant demeanor. I appreciate all the help she gave me.

Excellent upon entering the store the sales person greetings was so pleasant with the attitude ready to please and serve

I can't begin to express how excellent the customer service was. Each salesman was kind and courteous. But Amber and Octavia were far above that. They were patient, honest, and considerate. It was such an ease working with them.

Caleb was very helpful.

Derrick did not come through for me on a purchase, don’t buy from the outlet side ,he lied about having electric cables to operate the leg recliners, they threw the loveseat on top of the couch no protective wrapping on couch or loveseat in the truck The loveseat was marked up on one side and wasn’t like that at the store ,then the driver said he couldn’t bring the couch up 3 flights of stairs without damaging it. Done shopping there

I had many choices and Alexis was very patient and kind helping me decide.

Great selection and lots of inventory. Will be shopping here again.

I walked in and purchased a couch from the Outlet section in this Ashley location. Caleb greeted me and Deon as well (I went a few times in one day) and both were great. I honestly would’ve purchased my couch online if it wasn’t for these two gentlemen. I was able to leave with the couch I wanted in under 30 minutes once I made my decision. I got a good deal and had my previous Ashley couch for several years. Needed something smaller and temporary until I move again.

Salesperson was very helpful and knew the products I inquired about.

Loved the service Amber was amazing!She was on point with everything.She answered all our questions before we could ask.We love our new recliner!

Shantel at Ashley home store was amazing!! She was super nice. She was very helpful and informative of what we were looking. My partner and I were looking for a mid century style bedroom set. She took us straight to a bedroom set that caught my eye immediately. We drove all over Baton Rouge and Ashley home store was the only place that had what we wanted. We came back and bought it. Thank you Shantel!!

My husband and I had the most fantastic salesman at Ashley. Anthony “Tony” McCann greeted us upon our arrival and show us just what we were looking for. He was very thorough in his knowledge of the product and warranty. I felt very confident when I made my purchase. Thanks for hiring Tony.

Alexis was our sales associate and she was very helpful and wonderful to work with!!!

Shantel our sales associate went above and beyond to help us find the perfect solution to our needs. She was very friendly and knowledgeable anout all the products . #1 service from her

They delivery and the communication sucks bad

Very Good Customer Service

Derrick was a great salesman!

Great prices. Inventory is huge. Bryan, our salesman, was so easy to work with. Purchased at the Baton Rouge store and home delivery was fast. Couldn't be happier with our new rocker recliner.

Cory was an amazing sales person

Our salesman was exceptional. He was patient as we went from table to table trying to select our new piece. We also moved chairs all over trying to find a chair combo that we liked. He was patient and extremely helpful.

Great customer service. Everything explained well. Everything done in a timely manner.

Great experience. Salesperson very knowledgeable and kind.

Very friendly and helpful. I highly recommend Ashley furniture.

Very patient and very helpful !

Love this store! I've bought almost all my furniture in my house from Ashleys Outlet on Airline Hwy. Huge selection and a beautiful showroom. My Sales staff C.Wright along with the manager was friendly, helpful and very knowledgeable in his/her craft which made the process run smoothly - not pushy but persistent and dedicated in making me comfortable in my buying process. I will definitely continue doing business with you guys. And last but not least, thanks to guys who loaded the furniture. They’re great as well on getting the furniture loaded onto the vehicle with no problem!!! The store is just fun to browse for home decorating.#teamAsley!!!!

We scored a black Friday clearance sale, listed Ashley price was $4900 for the set, Amazon had it for $3999 + shipping. We got the entire set roughly 55% off with 5 yr warranty and a pop up table. Sales was no pressure, very helpful and great guidance.

Every thing went well

Excellent

It was very nice and short!

Notice they only reply to 5 star reviews. Interesting..

The bedroom set I purchased is nice for the price. Amber my salesperson was very nice, however, she did not know what she was talking about. I specifically said I don't want a mattress in a box, but that is exactly what I got. I could have purchased this set online for cheaper but because I have medical issues I decided to go through the store and have them deliver and pickup my old mattress. Buyer BEWARE! They charged me $269 for delivery. They left the old mattress leaning against my fence outside because it is at "their discretion" if they haul it away or not, whatever that means. Now I am stuck with the old mattress. They explained that removal only means taking it outside. I could and should have ordered from Amazon and paid a handyman to set this up for cheaper. I was in a hurry and it cost me. I do want to say the store is nice and so was our salesperson. She did not give us the correct information. So either she was lying to make the sale ( which I doubt), or she really did not know all of their mattresses are in a box. The delivery and "haul away " is expensive and misleading at best. That is the only reason for 2 stars. DO YOUR HOMEWORK!!

AMBER was amazing. She provided excellent customer service and knowledge.

WORST customer service ever. I purchased a bedroom set and was promised delivery in one week. They called the day before and rescheduled for the following week because the bed fame was going to arrive after hours. Then they call to confirm delivery two days before just to call and reschedule again the next day because the bedframe was on backorder. They should have just told me the truth upfront. Canceled my order and will never buy from here again.

Shantel Horne is an awesome salesperson. Thank you for being patient and assisting us with our purchase today.

Shantel is a wonderful salesperson. Thank you for assisting us with our furniture purchase

Do NOT buy from this store. I’m not sure how they have such good reviews. I bought a 4,000 SECTIONAL. It was finally delivered and within minutes of them leaving, the recliner on the sectional wasn’t working and the other side of the couch was broken and leaning. NOW, I have to wait WEEKS for someone to come out so they can “try” to fix it before replacing. How about just replace it, instead of trying to fix something that was supposed to be brand new WITH NO ISSUES. 0/10 recommend. Please save yourself from the time and frustration and buy from another store.

Deon Hudson was great, Susie was nice and helpful

Deon Hudson was my salesman. Help me find exactly what I wanted. Thanks Deon for all your help and patience with me.

My experience was absolutely fantastic. Thank you so much to my home furnishing specialist Amber Pickett, who did an amazing job guiding me through the entire process of my purchase.

Ashley Store in Baton Rouge (Airline Hwy) never fails with meetings my family’s need. From the very first time we visited the store we have had the pleasure to work with Deon H who makes you feel not only welcome but he possesses the southern hospitality. Deon listens to what you want and makes it happens! My family and I thought he must be a manager from the exemplary service he generously offers but he’s not! We will continue to frequent Ashley Store in Baton Rouge and would encourage our family, friends and others who are looking for quality furnishings for a great price to do the same!

Every we talked with was very friendly. Amber was helpful and not pushy. Definitely coming back.

Thanks Amber (AP)😊 He even took me to another store girl! Lol Everything and Everyone was great!

I had a very good experience.

Very helpful. Lovely things. Great customer service.

Had a great experience and would definitely recommend. They were highly knowledgeable and answered my questions thoroughly.

Broken brand new furniture that I’m still waiting for techs to come look at. I should have never bought from here. This is a joke!!!!!!

My experience in the store was pleasant. They have a large selection of nice furniture. My problem is this- after purchasing furniture in the store, I looked the items up on their website to get styling ideas and discovered that each item I purchased was at least a few hundred dollars cheaper by purchasing it online. In total I would have saved $1300+ by purchasing online. When I tried to contact the store to discuss the issue, I found there is no way to contact the store directly. I had to call an 800 number and they submit a ticket to the store to get them to call you back. I am told they should price match the items online, but I have yet to receive a call back. I suppose I will update this if/when I do.

Not at all great.

Had a really great experience today! Mr Deon Hudson was so helpful and respectable was able to buy what we needed best salesman in Baton Rouge way to go Deon! Went to pay the order and the rest of the team was respectful and appreciative. We will definitely be back. Thank you for taking the pressure out of buying furniture and mattresses. Way to go Ashley Home store

Awesome experience!!

Amber P aka AP was PHENOMENAL! It was her first day in the floor and she handled everything like a pro. Very attentive, knowledgeable, and patient. She made my shopping experience a delight.

Great service. Nice products. Can’t wait to have my new furniture in my house. Salesperson Chelsea was great and well informed !!!

Great service - great price. Very pleased.

We love the Ashley store them have beautiful Furniture. Mom and I went to Ashley store looking for furniture for our living room. We love the furniture look beautiful in the living room. The people work at Ashley store them are wonderful people. The place look beautiful. We really love Ashley store

This is the worst experience I have had in my life with a furniture store. I was told that I was approved for a free interest account the first 6 month which turned out to be not true. I have went to Ashley multiple times for this and Ashley was supposed to help me then disappears. I have called customer service so many times and no help. Now they keep telling that they do not handle these matters in the store. Customer service is no help. I’m not sure what to do at this point. I am being charged monthly late fees of $40 and recurring interest waiting on some help that seems impossible. Micah at the store tried to help but no luck . What do I have to do to get some help ??? Genesis the lending company told me there is nothing they can do , Ashley furniture would have to give them a call to update them with that promotion . At this point they r ruining my credit and I’m getting no help from a big company !!

Amber S. was the most helpful sales associate. She was professional, kind, and prompt. She made ordering furniture an easy decision!

Dad and I went there looking for a particular table with chairs and a bench and they had sold it so we left. 😞

The staff was extremely friendly and helpful. Our salesman Caleb made it an enjoyable and seamless process.

My Associate was very attentive, helpful and caring. It was a very pleasant shopping experience.

Very friendly sales clerk. Only complaint is I haven’t heard anything about delivery

They truly deserve a 5 star for their service

Entire staff was very accommodating!

Not good quality furniture bought 2 bedroom sets all the dresser drawers rollers or china made and do not last,

Awesome excellent customer- connected energy and Chelsea listed❤️❤️

Very friendly and helpful!

Don’t spend a dime with this company! Bought $10,000 in bedding and furniture with these people an regret ever walking in. If you have any problems all they do is pass you back and forth between the store and call center and give you the run around till your out of time and they claim they can’t do anything for you! The delivery is horrible they don’t care about your home when they go slamming things around. Then hurry up and leave knowing the sofa wasn’t working to pass the problem off to another person. This place has horrible customer service!! Again STAY AWAY!!

Our salesman, Deon was very knowledgeable and gave us the perfect amount of time to browse the store before coming to find us!! Great Experience!

Micah was very helpful. He balanced between being sure he was around to answer questions and giving us space to discuss and shop.

Amber S. was AMAZING! She allowed me to browse peacefully until I made my selection! She was friendly and patient with my mom and I! I am very pleased with the service I received today and I cannot wait to have my new living room set delivered! Thank you Ashley Furniture Store of Baton Rouge!!!!

Just shopped here last night. Amber was great! She helped us pick out exactly what we wanted. Would definitely recommend to anyone looking for furniture in the Baton Rouge area.

Shanda Moore my salesperson gave me GREAT service. She made my experience a Good one. That’s why I’m given them 5 Stars.

Great customer service and a beautiful selection of furniture.

Very Poor customer service. Unprofessional management. Very little concern for non-privileged customers...The worst experience I've ever had at a furniture store.

Ursla sonnier friendly and professional and we will re Vist again thank you for helping me :)

Great experience purchasing a recliner for my dad. Marco and all the staff could not have been more helpful!!!

Excellent customer service and support by the entire team and my sales consultant, Severly. She was very patient and easy going.

Good selection. Salesperson was helpful and not pressuring a sale.

Excellent customer service and super quick checkout process! Highly recommend Micah!

Micah was an amazing sales person. He was helpful and available but never pushy. He was knowledgeable and personable. Enjoyed the experience. And we love our new furniture. Thanks!

Sterlyn was professional and helpful.

Both Shanda and Micah were very attentive and helpful in meeting our needs. After calling and visiting a few stores, coming into Ashley and dealing with Michah, we were sold in one day. Excellent service and knowledgeable of their products comparable to other brands.

Had a great experience working with Amber. She was very knowledgeable and answered all of my questions honestly! Highly recommended!

Horrible service !!!! Do not come here !!!!! It took more than a month to get my bed ! They also broke it ! Did not call or contact me at all ! They lied to me !!!!

Well informed staff and great selection!

We had a great experience shopping at this store. The outlet prices can’t be beat and I love my new furniture. Amber S and Chelsea are the best!! I’ve never dealt with better salespeople ❤️❤️❤️

Very helpful and professional.

We were raked over the coals by Wayfair. Went in to Ashley to see if we could get some of our sanity back. We were met by fantastic, personal service and great prices. Thank you Martise & Ms. Susie for a great experience!

Spent over a week to try to find my mother a leather powered lift recliner w/ lumber, footrest and head adjustments, zero gravity, cup holders, reading light the lowest I could find was over 1800$ . Ashley furniture not only had what I wanted and provided a fantastic Memorial day sale I was able to get a power reclining sofa (both ends )with all the trimming for less then 1 recliner would have cost me and the young man was was attentive to my elderly mother and TOOK THE TIME to make sure I got everything I wanted...Thanks Caleb..refreshing to see a sales person put the needs of customer before their own. I'm sure in the future you will receive more business from me and mine. GO ASHLEY

I was please with the services. The sales team allowed me to take my time to walk through their store without pressuring and aggravating me to buy something

Soon as we walked in the store, we were greeted by Ms. Amber. Me and my mother went looking for a mattress and day bed only. Amber was so very helpful to us from start to finish. We ended up getting the day bed, not one but two mattresses we needed, and also a nicely used dresser drawer. If you’re looking for furniture Ashely’s is the place to go.

My daughter and son bought me a lift recliner today from Martice and he was so good to us. He helped us get a great deal. I was so comfortable I did not want to leave. He even made sure I had a good mattress and bed set while I was there. We were so impressed with his help thank you so much.

Thanks so much to Mr. Dunlap! We received excellent, no pressure customer service. My mother is so excited to get her new lifting recliner. The paperwork and business side of things took approximately 40 minutes. Mr. Dunlap answered all of our questions promptly and with the confidence of someone who knows their products and how to anticipate the needs of his clients. Couldn't be more grateful for his kindness and assistance! Please ask for him of you stop by. (As a side note, unlike many folks in sales, he didn't ask us to review him. We were genuinely impressed by his skill and work ethic and grateful for the fabulous deal we got and the financing options. We will be back if any other needs arise!).

Wonderful service by Mrs. Ursula, was greeted right upon walking in and she helped us find something affordable and helped me with financing!

Ryan was wonderful. He helped me pick all my items. I will definitely return for future purchases!

Amber was an amazing person to talk to and helped us so much!

I shopped Ashley Furniture and was greeted by Deon Hudson. He was very friendly and knowledgeable but best of all he also entertained my 3 year old grandson so I could shop. It was a fantastic shopping experience!! This a rarity these days. I would recommend anyone ask for his assistance!

Amber was wonderful! She was knowledgeable, we walked the whole store until we found the item I fell in love with - only to find out it was sold but she went above and beyond to ensure that I was able to purchase that day! My girl deserves a raise!

Very good

Chelsea was very helpful and was very professional.

Double and triple check the phone number when you schedule delivery from these folks. My couch was delayed over a week due to an old phone number being on file. Triple check with several folks to make sure they they have the right information. They will just keep stinging you along until you help them figure out the problem. Should have spent my money with another furniture store. Thanks to all the Ashley folks for telling me “there is nothing they can do”. Really made me feel special. Lesson learned.

The staff was incredibly welcoming and helpful. I highly recommend this business and I'll definitely be back.

The sales lady was very professional, kind trustworthy and made the entire experience very pleasant.

Huge selection of furniture and great prices too, very friendly and helpful staff.

She was very helpful and patient with me

Amber was friendly and knowledgeable of the products and services and she went out of her way to make sure we found the perfect lift chair for our loved one. We couldn’t have asked for better service! 😁

The sales associate SETH as well as the entire store associates are AMAZING AND PATIENT with their customers!!!! SENDING A BIG THANK YOU SETH for our sale on the brand new furniture we'd purchased! 😀

This was my first time purchasing from Ashley. Brian was a wonderful sales associate! He was kind, professional and patient! My purchase was no hassle and very easy! I will definitely be purchasing from them again and I will ask specifically for Brian! Ask for him when you go!!

My salesperson Ms S. Moore was very very nice and very informative and caring

Micah was very patient and helpful. He even answered some questions after hours. Clean showroom, set-up well. Friendly staff and great prices. Recommend!

(Translated by Google) Easy to buy cheap and easy to load your purchases 🛒 (Original) Fácil de comprar económico y fácil de cargar tus compras 🛒

The worth expiration ever. How come you send broken items from the warehouse to the customer. And you want me to accept it. And you keep me waiting and waiting all day just a liars peoplesUnprofessional.disrespectuful liars….. I don’t recommend Ashley store to any one

Absolute terrible experience. Worst furniture store ever. My bed was destroyed had holes in it and scratched up. We asked for a replacement and they haven’t responded for 3 months now. Never shop at any location absolute scam.

As a former Ashley Furniture customer, I used to enjoy shopping there until the store delivered the wrong furniture (the furniture of someone else) to the house of a dear friend of mine

Missed several delivery times and repeatedly tried to deliver a 2 year olds bed late at night despite being told that was not possible Do not shop here

Don’t go there. Bad customer service, wrong delivery . Worst purchase I ever bought

Horrible! They get you and steal your money when you sign the paper that say all says final! Broken bed and horrible matress, $3200 buck wasted!

Great customer service. Showed me to exactly what I was looking for.

Micah greeted us when we walked in, asked us what brought us in and style we was looking for, he pointed us in the areas that we would find what we wanted and told us about the promotions going on in store. The best thing about the time we spent in store was we never felt hounded and he let us shop around. Once we found what we was looking for we waited for him to finish with another customer and looked around the store for future furniture. The checkout process was fast and explained well. Upon returning home we decided to swap one item to another. Called the store and Micah was more than helpful with making the change.

Monique was THE BEST! So helpful and super patient with me and my indecisiveness. Will definitely go to her again and will always be an Ashley’s Home Store customer!

The service was excellent and I walked out with a great deal.

Nice store but the staff attacks you the moment you walk in and they won’t just let you walk around and look. I know how sales people are, but they just need to back off a little.

Micah and the entire team was incredible from start to finish in EACH of my visits to the store, multiple calls & texts as well as circling the store dozens of times. Never once did I feel like I was a nuisance or wasting their time. I definitely witnessed how all of the customers received VIP service. As a result, I bought a bedroom set, sleeper sofa for my guest bedroom, living room sofa chaise w/ end table AND a dining table. I’m so relieved that I was in the area when I stopped by when I did. Thank you to everyone!!

We spent thousands of dollars on dining room furniture and two bedroom sets. Most of the furniture was damaged when it arrived. Five months later, we still haven’t received the correct items. It is beyond frustrating because the company does not have an accountability system. When there is an issue the store points to the warehouse, who points to customer service, who then points to no one. We have been beyond patient but they had the audacity to deliver us more damaged furniture this week. Purchasing furniture from Ashley Furniture was by far the absolute worse decision I ever made. DO NOT SHOP HERE!!!

Seems as though ashley took down previous review, recently purchased living room set with " white glove delivery " and set up. Watched VERY unprofessional delivery drop sofa in mud, force 4 foot sofa through 3 foot door jamb. All of this resulting in tearing both pieces, damaging my flooring. And to top it off, they asked wife to get drill and remove plywood to set up herself. When I questioned as to why, I was told " we don't work for ashley!." Now im stuck with nonfunctional merchandise and being given the run around about whose responsible for my damages. It is ALMOST IMPOSSIBLE to get anyone on phone.buyes beware when being told about exceptional service!!!!

Deon

Busy today, but was served relatively quickly. Once I got a sales person we handled things quickly and efficiently

Great customer service from Deon Hudson awesome job need more like him. Thanks again.

Dion was our salesman today for our matress purchase. He was so knowledgeable and accommodating to all of our questions. He was so great to work with and we are extremely happy with our purchase.

Caleb was great! He was polite and professional and helped me get exactly what I wanted.

Mr. Deon Hudson was very professional, knowledgable and informative. His honesty was key. We really appreciate it.

Was told when purchasing items they would be delivered on the 21st of February. Now I’m being told middle of March. I’ve already been sleeping on the floor while waiting on the mattress and base so I will cancel this order and go get a mattress tomorrow.

Great customer service willing to spend as much time as needed to help you choose your furniture!

Amber showed Excellent customer service and communication. Great job!

Great experience. Everyone was nice and friendly. Jon helped me with the whole process and I’ll definitely be returning for more pieces in the future.

Deion was very helpful knowledgeable and professional

Seth is an amazing knowledgeable sales consultant. No pressure to purchase. STW

My experience was nothing short of amazing! Deon was very knowledgeable about the pieces offered on the sales floor. He took his time answering all of my questions and ensured that I was satisfied and fully understood. Update: I was provided false information when purchasing the items. My order was delayed many times. I received a call about partial delivery that I missed. When I called back they said my order was delayed two more months. Two weeks ago my update stated that my items would be ready for delivery in two weeks and that was inaccurate. Really loves the pieces I selected but this is crazy.

The service was great, and the purchase experience was easy.