Ashley Store Baton Rouge, LA

I was looking for a sofa and loveseat, not ready to buys. Shan was an awesome salesman, he knew I was only looking but he treated me as if I was buying at that time. Not one time did he pressure me into buying but he showed me the items I was looking for and explained all the descriptions and told me when I’m ready to come see him. I went back the next day with my husband and we brought the sofa and loveseat Like I said, he is an AWESOME SALESMAN and it was truly a blessing to have such an amazing, professional and awesome person like Shan to work with us.

Great customer service,Thank yall !

Caleb went above and beyond to help us in our price range, very attentive and made sure that we were taken care of for delivery as well, not pushy just very helpful

This is the most awful place in baton rouge i was promised a bed box springs and nattereds in a week delivered ,then itcwas two weeks,no not at all ,then thre weks no then almost four weeks i paid in full the day i ordered nope no money back called to talk to someone nope voice prompts ,aoutomated stuff no real person ,then finalliy gotvto the oerson i bought from he said i will let you know something in two days did i nope nothing not from noone ,do businesses somewhere else i am out 800+ and am unsure when i will get my bed really this place should be hit by th BBB or audited or something on they are nothing go else where someone please shut this business down they are worthless have no integrity at all

One of our items was damaged so we have to wait on it for a week. The delivery was great as well as the assembly. Very polite.

My experience was excellent. I walked in the store and the salesman Mr.Shan Brooks did a excellent job. Thank you so much.

Brian was fantastic!

Derrick and Ashley gave me the greatest customer service they was very helpful, also they took there time to explain everything and gave me options how the furniture that I wanted also they do showed me other things too, I will choose them again to help and I will tell other people and family if you ever go to Ashley ask for them cause thy SU give good customer service Thanks to them both I will enjoy my furniture once it arrive….

Very personable, good service.

Our Sales Rep name was Kevin, He was very courteous and professional. I appreciate that he took the time to listen to us and to understand exactly what we were looking for in terms of furniture that would work in our living space. On the day my son and I went they were having issues with the A/C unit it was very humid and hot Kevin kept asking us if we needed a bottle of water, in spite of the conditions.He did everything to make our shopping experience enjoyable, I would also like to thank Elizabeth, for being part of a awesome team making sure that each customer leaves happy.

Fast service, I basically knew what I wanted. They were totally awesome 🤩

My salesperson, Amber, was very personable and helpful in pinpointing the exact piece of furniture I was searching for. Very nice store, clean, and friendly employees. Thank you!

It was a wonderful experience. I got more than I thought I could afford. Derrick Granger was awesome. He is polite, helpful, professional, kind, very knowledgeable and gave 150% to make sure I was very satisfied with what he worked out for me. Highly recommend Derrick and Ashley Homestore on Airline Hwy.

My Sales Associate, Brian, was 💯. He displayed, professionalism, knowledge of his products, and just good old fashioned common sense. He made my experience today enjoyable!

The salesman was very professional and the manager was very professional and I was very pleased and will do business with them again!

Ursula was the sales associate I worked with and she was great!

The service was great Dangerfield work with you. He didn’t rush it. Let you pick what you need for every day living.

Found what i needed. Great sales people, no pressure

Kash was awesome had me approved, in and out with no down payments all within 30 minutes!

Great customer service and great deals. I worked with Brianna and she was very helpful with our buying experience. When we had a minor issue with the furniture we decided on, the employees and manager helped me get it sorted out straight away with a great attitude. I definitely recommend this place for buying furniture!

The experience was amazing the salesman was very knowledgeable about everything he sold me more than I wanted he’s the BEST DERRICK GRANGER

Elizabeth was great! She was friendly and super helpful. She made the purchasing process easy and seamless. I look forward to working with her in the future.

Excellent experience! Derrick was the perfect salesman!

Customer service was wonderful.

Great customer service

These people are liars. I bought an expensive mattress from them and I was told there was a 10 year warranty. After 7 months of sleeping on this mattress, it developed a 2 inch sink hole. It is ridiculously uncomfortable to sleep in a sink hole every night. After going back and forth from Stearns and Foster and Ashley, a Mattress tech was sent to my house and told me I had a valid claim. My mattress is 7 months old. Neither Ashley nor Stearns and Foster contacted me for 3 weeks. When they finally got in touch with me, I was told my mattress could not be warrantied because I did not have an approved Stearns and Foster base for the mattress. I would never have spent that kind of money on a mattress if I thought I would not have had a warranty on it. I also feel like the Olinde family would be horrified to know that their customer base means nothing to Ashley Furniture. I will tell everyone how terrible the after sale service is with Ashley Furniture. And, PLEASE -Do Not Buy a Mattress from these people. They do not stand by what they say or what they sell.

Very patient and accommodating

Great experience with Mr. Brian,very knowledgeable

My wife and I visited Ashley to purchase a bed and mattress. Amber listened well to our stated needs and preferences and was extremely knowledgeable and helpful -- not only regarding the pros and cons of different options, but regarding the full array of beds and mattresses in parts of the large store that we would not have seen otherwise. Everything was handled professionally and efficiently

Why are yall training those salesperson to harass me when I walk in. Some of them are forced to constantly approach me over and over again. I had an incident with a salesperson and one the manager because they were sent back to me and the salesperson told them to not harass me. I came in to shop and not be crowded so I left.

I just had an absolutely remarkable experience at Ashley’s Store and Outlet today! Ursula, the saleswoman who helped me, was incredible—so kind, patient, and truly a master at her craft! I walked away with the perfect bed! And to top it all off, I got to meet Dr. Derek, the sleep specialist, who is seriously awesome! Before you even think about shopping anywhere else, make sure to swing by Ashley’s first! You won’t regret it!

Very helpful and attention sales associate. Took his time with my aged mother. And was even considerate of my disability. We found exactly what we needed at a great price.

Excellent service

Very knowledgeable and professional.

Great service, friendly staff, easy check out system ask for Clark wright

Caleb was amazing! So very helpful. We really didn’t come to purchase but his salesmanship was stellar we elected to purchase with him.

Clark Wright gave us fast friendly service without any pressure; making discount concessions as we negotiated price and extras.

Enjoyed working with Caleb!

Furniture was beautifully displayed and it was easy to navigate the store. I was immediately met by a sales representative

The shipping service was very friendly and accommodating to me! Would definitely recommend!!

Thank you Amber S. for being quick and sufficient. U are very professional. Thanks again for the sale of 2 bar stools they look great. Charmaine

The best workers I ever met!!!! They were so helpful with my grandmother i really do appreciate them

Everything good.

Shan did a great job. Thanks

Amber Shuttleworth made this recliner purchase so easy for me. Everything went as smooth as silk.

Salesman was awesome. He assisted in every way he could and found us the chair we were looking for.

Kaleb was GREAT!! He was very patient and informative when helping my daughter and myself. I have had not so great experiences at this location in the past , but because of Kaleb great customer service skills I will definitely purchase from him again.

The lady who helped us provided above and beyond service. I will recommend to everyone

great service! Chase helped us find the perfect furniture. He’s such a great salesman. very friendly , everyone there.

Brian was very helpful!

Was knowledgeable and was very helpful with our purchases

KEVIN IS THE MAN

Very polite and effecient.

Very good service…people friendly personalities…overall pleasant furniture shopping experience!

Awesome experience!

I visited the store to purchase a bed which was told to salesperson Alexis Jackson. Not only did she lie to me for a sale she sold me the wrong size bed and once it was at my house apparently the store said there was nothing that could be done about it. She refused to take my calls and when I went back to the store the manager said he was sorry and would talk to her about doing this, but there was nothing he could do to fix this nor accommodate me.

Great!

Love it I love the tracking system. No. Waiting for nothing. The guys was great

Service was great.

When I first entered, Dereke, one of the managers greeted me in connecting me with Chase who was amazing. Definitely will be returning soon.

I purchased a bed and nightstand from the Ashley Outlet Center in Baton Rouge Louisiana. I purchased the matching chest of drawers from the Ashley Store in Baton Rouge Louisiana. Prior to delivery, the outlet center called saying I was aware the bed was missing a support- that in inaccurate as I was not aware of this. I was then informed that oops, the support was located. Upon delivery, the delivery person could not complete the assembly of the bed as the support part was NOT the correct part. I’m waiting on a phone call from the store’s GM as to what corrective action or accommodation will be made. The bed was fully assembled in the outlet center with no missing parts-only a scratch on the bed rail. I was also informed that IF the correct part is actually located, Ashley will NOT returned to delivery the correct part or assemble the bed after I already paid for delivery and assembly. This is unacceptable. If/when Ashley corrects this situation I will update- until then I have a bed that is pieces that can’t be assembled

I highly recommend working with Amber Shuttleworth. My wife and I weren’t sure how to describe the style living room set we were looking for, but knew we wanted. Amber patiently walked us through their selections and mixed and matched items until we were satisfied. Amber spent close to an hour working with us. She was very polite and not pushy.

Review for Brian Webb – Outstanding Service! I recently purchased furniture and had the pleasure of working with Brian Webb. From start to finish, Brian was absolutely outstanding. He was knowledgeable, patient, and truly went above and beyond to ensure I found exactly what I was looking for. He took the time to understand my needs, offered great recommendations, and made the entire process seamless. His professionalism and friendly attitude made the experience enjoyable, and I never felt pressured. If you’re looking for top-notch customer service, I highly recommend asking for Brian Webb. He is an asset to the company, and I will definitely be returning for future purchases. Thank you, Brian, for your exceptional service!

I went to Ashley Furniture in Baton Rouge to get a small sofa. The experience was great. Clark was extremely helpful and friendly. He showed me all the different options and I found the one I liked right away. The price was great too. I was in and out in less than 30 minutes. I would definitely recommend this store.

Great experience. I was greeted promptly and as I shared what I was looking for associate showed me to the perfect piece of furniture for my home. Management was amazing and their patience with me and my boys was far beyond expectations. Great product at a great price. I highly recommend.

I bought a power recliner in February and they delivered it March 1st. The wooden frame was cracked causing the foot rest not to work properly. It was reported damaged the same day, 4 weeks later still no cooperation from Ashley.

We had a great experience working with Alexis. She gave us time and space to make the best decisions for our furniture purchase. We’ve already recommended her to our friends.

Great customer service from Kayla!

I had a very disappointing experience with Ashley Furniture Store in Baton Rouge, LA. The staff we interacted with failed to provide accurate or upfront information. They neglected to clearly explain key details, such as their return policy, which led to significant issues later. We encountered delivery problems, and when I decided to return the furniture, I was informed that their policy prohibited returns—something that was not disclosed at the outset. This lack of transparency and poor communication resulted in a negative overall experience. I would strongly reconsider before making a purchase from this store in the future, as neither the service nor the staff met my expectations.

Was really quick and easy, friendly atmosphere

Great experience today at Ashley Baton Rouge. Clark Wright assisted me and he was very courteous and knowledgeable.

Showroom, sales,etc was great. Communication was great. However we were told delivery would be between 2-5, drivers came after 8:30 pm. We kept getting later and later updates. It seems the drivers have too many deliveries loaded for one day to deliver at the specified times. The drivers were very cordial and great with setup, but we could tell they were tired. That was very late to be receiving a furniture delivery!

I will never ever get furniture from Ashley's furniture again they are messing me over on my payments they're saying that I'm not making a payment when I am making a payment cannot wait to get these people pay off and I have a no return of policy

Huge selection, quality furniture, and Great Deals!

Smarter

This Ashley is huge!! So much to choose from

Nice salesman. Overpriced furniture! Found couch $500 cheaper elsewhere!

Very friendly and helpful. I don’t like when sales people follow you around. We were allowed to browse at our pace and ask questions as needed.

This place is HUGE. We've been lightly furniture shopping for months, and have been to a lot of places. Even so, I was shocked at how large the showroom (and clearance warehouse space) was. Ursula was a wonderful guide and immediately honed in on what we wanted. Very pleasant experience and highly recommended.

My sales associate was a top notch professional. She helped me tremendously with my decision to purchase my new dining room set. I can’t thank her enough. Monique Larroux at the Gonzales, LA location.

We were just put through quite an ordeal to purchase a bed and nightstand from the clearance section at this store. Once we decided we wanted the furniture, it took another hour for the transaction to be finalized. Were we waiting in line? No. Were we financing? No. We still aren't sure what the holdup was, but the sales guy kept entering information into his laptop and then leaving, then coming back, then leaving again with no explanation. We came very close to just walking out, and by the time we were done, we sort of wished we had. We decided to take the nightstand with us and schedule a date 4 days out to pick up the bed, weather permitting (which our sales guy said was just fine). As my husband was walking out with the nightstand, the general manager caught him and gave him an earful about how we needed to pick up the bed within 3 days, not 4, and that we would not be allowed to reschedule the pickup date regardless of the weather. After arguing a bit with my husband, he "graciously" made an exception for us. Um, thanks? He went on to complain about his sales guys being pulled away from the showroom to help customers in the clearance section, and that he didn't even want a clearance section in his store. Wow. By the time we left we were very aggravated and slightly insulted, despite being relatively happy with the bed we found and the price we paid. We certainly won't waste any more time or money at this store. Worst customer service ever!

Service was amazing

Great Service!! Mr. Webb was great!!

Alexis Jackson was awesome!!!!! Very personable and knowledgeable about her products. Offered discounts and very transparent about prices. Super friendly. If you ever visit Ashely’s on Airline, ask for Alexis! Update: I can’t take away the experience Alexis provided for me in store. However, that has been overshadowed by the awful customer service I’ve experienced during this ongoing delivery process. My order was supposed to be delivered on yesterday (2/14/25)between 1230 and 330. Never arrived. I contacted customer service to get details on the delivery as the online tracking system continued to give me a later and later ETA. Customer service transferred me to road support who could not reach the driver and after some time the associate hung up in my face. Unacceptable. I called customer service again and was informed my product was too big to fit in the delivery truck and was never out for delivery. I only received the false updates because my order was in the manifest to be delivered. I asked to speak with a manager and was put in contact with Jade Gould. She stated she would find out what was happening and give me a call back in 5-10 minutes. Never called back. I reached out to customer service again and Max stated my ordered had been picked up and out for delivery with an ETA of 606pm. Today is Saturday, 2/15/25 and I still don’t have my product. I reached out to customer service again this morning and asked to speak with a supervisor, Truong stated a supervisor would get back to me within 3 hours. Those 3 hours have come and gone! Ashely’s claim to be Americas #1 furniture company is laughable! I’ve been treated better by worst establishments. I am so fed up with Ashley’s and the amount of misinformation I have been fed. The lack of communication is outrageous! I would never refer anyone here because the delivery process and customer service is by far the worst I’ve ever experienced! I still have zero answers! It’s like they train their associates to string the customer along until they can figure it out. Seems like a huge game! And frankly, you can’t play with a customer’s time or money! I am outdone. Rather spend my money elsewhere!

My salesman was on lunch break when I returned to purchase my furniture! Someone else helped me and I appreciated it. He left and someone finished the sale up! Therefore,I appreciated the help,but the original salesman could have returned!!!

(Translated by Google) I visited the store looking for sofas but didn't find anything I liked. I have previously purchased beds and some other household furniture and everything was fine. (Original) Visite la tienda buscando sofás pero no encontré nada que me gustara. He comprado anteriormente camas y algunos otros muebles del hogar y todo bien.

Purchased furniture 5 years ago with a warranty. At the time of purchase I was told by the sales person that if the warranty was not used in the 5 years the warranty amount will be refunded. However, 5 years later when I called to get the refund. I was told you will have to use the warranty amount to purchase something in the store or I will lose the money. I was lied to. Not good business.

They advertise one price online and almost 1k more in store and will not price match their own website and blame it on the financing Lender that they can’t match there online price. How I pay for it has 0 to do with the price. I took my business to rooms to go where their online price and store price are the same and will match if different and they use the same bank🤔 do your self a favor and bring your business elsewhere. The manger told me if he did that then the sales person would not make any money. Not trying to take out of anyone’s mouth by any means but don’t advertise one price and it be something different. To me that is a bait and switch!!

Great experience overall! Large selection in the showroom and friendly sales team too!

I went with my husband and kids and everything was fine, they attended nicely and helped us with everything. We picked out our living room and everything was good until we went to the front to make our payment. On a different computer that was left open on the front desk, “ the name of the person that was helping us out- parents and two bad kids” . I got upset, embarrassed, mad. I understand my kids are really active but labeling them as bad kids really let me down. I try my best to have them under control but at the end of the day they are kids. I honestly shouldn’t even followed through with the purchase

Sese from the staff was an excellent sales representative. She was very knowledgeable about the products and services. She did an amazing job with her presentation.

We purchased a sofa at Ashley. The customer service lady, Alexis was truly amazing! She was helpful and also very knowledgeable! We are very pleased with everything so far. Although I would say one downside to our experience is the delivery time period. We paid outright for the sofa on January 1st but it won’t be delivered until the 22nd which I feel is quite a long wait! So that is my only complaint with this purchase. Hopefully when it’s delivered it will be worth the wait!

I go to the store and speak to a salesperson about Ashley products being sold at a different furniture store and they assured that if it by ASHLEY they can get it !! After finally giving salesperson all the information about the Ashley products they still can't find them !!!! So they make a deal with me about a different Ashley products I couldn't find it anywhere on their website and it's on their showroom floor for sale and it's no wwhere on their website !! So after finally getting a call back hoping to go ahead and purchase $2k worth of furniture they proceed to tell me that because I didn't purchase a day before that they couldn't give me the 20% discount they assured me I would get . They also let 2 business days expire before getting back with me. So I truly thank them for their effort but I wasn't going to allow them to treat me that way !! Be careful when using the Baton Rouge store because shady practices (no website info on floor displays) and their word (honor) can't be trusted !!!!!

Caleb is welcoming, knowledgeable, funny, kind, and very helpful. He listened to us and genuinely cared about our satisfaction.

Posting on behalf of personal friend’s experience M. O.: as of 12.26.2024 “…Ashley furniture is a bunch of horse poo! I will never buy from there again! Their customer service is wack! We bought a table 2 days before thanksgiving and I went to the distribution center to pick it up we got it home and it was Damaged, next morning I go back to pick up the SECOND table just to get it home and it was DAMAGED. I was like ok they can come and change it out, so a week later they scheduled to deliver it to us at 9 am the truck did not arrive till 4 pm and what would you know the guys arrived all mad and they DAMAGED MY TABLE! that was the third one. Here we are now at the end of December and they were suppose to be at my house today at 10 am with my FOURTH TABLE! At 10 am and now it’s 5:30 and still not here!!! We have called customer service and they were no help at all! Yall im sorry but I would not recommend Ashley furniture again ever!”

Elizabeth was a great help with some outdoor furniture on Christmas Eve Eve, took them home that day! Got a great deal as well.

Friendly staff and great quality products

I waited 3 months for delivery of my furniture. They kept canceling on their own or refusing to deliver. I let them know the furniture was going to need to be carried up a few flights of stairs and salesman said The whitenglove delivery will take care of that. After a run around for months they finally delivered. But the people at Ashley kept asking for another chance after failed deliveries. I asked for a refund. They wanted another chance. Didnt deliver. I asked for a refund. They asked for another chance. Didnt deliver. The 5th time i asked for something. A free piece of furniture. They said ok if its worth 100 or less. They delivered the furniture. They didnt keep their word on the free piece of furniture for my immense troubles. Ashley dont gaslight people.

Me and my wife went and bought over $6,000 dollars of furniture on 11/30/2024. We made it a specific point to schedule it on 12/19/2024. On 12/17/2024, they message confirming we'll be home she did. Then, on 12/18/2024, they message her again, confirming they'll be here for 10 she said no, that time works, she gets a message saying someone will contact you shortly. No one ever does. I then called them and asked, and they informed me it was canceled without telling us. I go round and round with them on the phone for hours. No one ever truly helps me. My new delivery date is 1/02/2025. Wait the best part is my wife is 7 months pregnant and now we don't have our new bed in time to move in our new house we're sleeping on a mattress on the floor even after explaining all that they only offered a 5% rebate. Long story short, they are like every other salesperson, so nice, friendly, and help when they are trying to get you to buy but don't care or even pretend to care once you're out the door. Don't buy from these people

My sales lady was very professional, listened to what I was looking for, she was getting the lowest price available for me, she was very knowledgeable about the furniture I purchased and gave me great ideas for what would work in my small apartment. When I left it felt like I had known her forever. I am very pleased with my purchase and how she helped me. Thank you Kaylah for making sure I was taken care of. 😊

New Update as of 12/24/24: They were supposed to bring the new table today! They say out for delivery. Then an hour late I get another text saying arrived at our house but no one was outside because we were watching. Then we get a text saying they could not deliever even though yall claimed yall were outside. So we proceed to call and they say the table was never even on the truck because it was damaged on the dock. Then didn't give an update on how they were going to fix it. YALL ARE LIKE SLIM LANDLORDS. YALL ARE SO WRONG. UPDATE: We called the number you guys put on here in y'all's response and it's just an automated system that doesn't let you talk to anyone. So we called the store again after nobody answering us multiple days. We clicked to make a new order and someone finally picked up. We explained the situation and how it affected us and that we understand yall say all sales are final but we Just WANT EXACTLY WHAT WE PAID FOR! & That yall keep pushing our new delivery date back and are trying to deliver during the middle of us having family over for Christmas after already ruining our Thanksgiving. We just want yall to rectify yalls bad business but the person on the phone said there was nothing he could do about it. This is absolutely unacceptable. We now will have to go shop elsewhere to finish furnishing our home because we can never shop with yall again and will not recommend yall to our friends or family. Yall say sorry for the inconvenience but that don't make things right because you can't get these memories back. We will be going to someone else to fix yall mistakes so we can still have a good holiday. I don't normally leave reviews BUT I have to make an exception this time because what this company has put me and my family through is absolutely ridiculous. They are only getting a 1 star because it's required to leave a review cause they don't even deserve that. But anyways me and my family just bought our brand new home and came in to shop for furniture. So , we go in and have a salesperson which I'm guessing was just a cover up for the horrible Company they are. So boom we stay in the store for a long time looking around trying to find furniture. We finally find a living room set and dining room set that we want. They set a delivery date. They bring our living room set and our dining room set. They arrive only to find out the leaves on the table don't fit so we can't extend the table . They are like we will leave the table and order another and bring it in a week or so. Then to add more insult to injury they bring us 5 chairs instead of the 6 we ordered. We were absolutely upset about the table and missing chairs because we were having family over for our first Thanksgiving in our new house. When Thanksgiving came we just had to make due with what we had. So boom fast forward we finally get our 6th chair ..but still hadn't received our new table. They said the table would be here before Christmas. Now we are days away from our new delivery date and they call and say they still don't have the table and won't be able to bring It until December 24th which is Christmas Eve. We celebrate with our family on December 24th so we wanted the table to host Christmas since yall Ruined our Thanksgiving. But now yall telling us yall are going to deliver on Christmas Eve when we have family coming over. Yall Ruined our Thanksgiving and Christmas Eve because of yalls lack of true customer service. And yall won't take it back so we can go with another company and have our stuff for the holidays. We thought everything was going to come right and we were gonna return for the rest of our furniture. But when I say WE WILL NEVER EVER SHOP WITH ASHLEY FURNITURE EVER AGAIN because yall don't care about yall customers and yall doing shady business. But yall got that! We know better now. This is truly despicable and heartbreaking. Before we even posted this review we spoke to a lady on the 1-800 number and she was absolutely rude and was of no help and basically told us all sales are final and that's our problem.

Ms. Queen and Mr. Dangerfield provided excellent detailed services. I didn’t feel pressured to buy and they were very welcoming and helpful. Will be visiting again.

Great service! Easy, stress free experience!

The sales person (Amber) was courteous and professional. She worked with us to find a suitable lift recliner. However, the delivery driver was rude. The chair was not completely assembled and was not placed in correct room as instructed. I had to pay another moving service to move chair into correct room and complete assembly.

Mr.Brian W was so awesome, very friendly & knowledgeable! Would recommend him to anyone. I had an excellent experience!

Caleb was AWESOME!!!🤩 He walked me and my Mom through the showroom and the outlet to help us make the perfect selections. Got us all taken care of! Great service with a smile!

My sales associate was phenomenal. Mr Davis did a great job .. He was fast, efficient , friendly and very knowledgeable.. He’s a great asset to Ashely Furniture ..

I have a little 1 year old man just start walking .and every body was friendly and laughter seeing him walking all over that place .and he was so happy too .finally i found what i need .i definitely i will recomen to every body to go there

I’m new to the Baton Rouge area. I had to purchase new furniture for my home I decided on Baton Rouge Ashley homestore. My experience was great Excellent salespeople Brian and Courtney with wonder customer service and communication skills. The third party delivery was my only issues but the problem was resolved.

Service was excellent

Amazing experience! Amber was fantastic and helped us every step of the way! She’s great! Would 10/10 recommend this store!

Terrible Experience – Avoid Ashley in Baton Rouge! Do NOT shop at this location—or any Ashley store, for that matter. Let me share my nightmare of an experience: I went to the Baton Rouge store to purchase two nightstands to complete my bedroom set. The salesperson informed me the set had been discontinued but managed to locate three nightstands in Memphis, TN. They assured me the process for shipping would be smooth after payment. Trusting their word, I paid for the nightstands while in-store. I also purchased a dining room set during the same visit. I was given one delivery date at checkout, only for it to be changed days later. On the day of delivery, I received multiple conflicting updates about the arrival time. Then, to my shock, I got a text message from Ashley saying my order was canceled. Despite the chaos, a driver showed up at my home after 8 PM with only part of the order. As for the nightstands, Ashley rescheduled delivery multiple times—only to cancel it FIVE times, often on the same day or within the delivery window. When I finally received a nightstand, only ONE was delivered. Not to mention, my first order was missing pieces, and the dining chairs were completely unlevel. Ashley assured me this issue would be resolved, yet here I am—still waiting. Ashley promised me a credit for the inconvenience, which I still haven’t received. Nor have I been refunded for the nightstand I paid for but never got. I’ve contacted the store manager, the sales rep, and corporate, yet no one has resolved the issue. I’m left with one nightstand, missing pieces, uneven chairs, several hundred dollars unreturned, and nothing but frustration from this entire ordeal. Ashley’s lack of communication and poor customer service has been beyond traumatic. Save yourself the headache and take your business elsewhere.

My salesperson was Amber, and she did an excellent job with me, and my needs. I was totally happy with my experience.

Edit: To the owners response, I have already spoke with apparently as high up in your organization as I can go. I am waiting for a call back on any information as everyone stated this was out of there hands and they did not know what to do. Please DO NOT allow this company to run an application with your credit info. MY INFORMATION WAS SOLD AND OR STOLEN and I have been told by as high up as I can go with Ashley Furniture that I must file a police report for my identity being stolen. I have not applied or inputted my information anywhere else but here. This is the only place I have given my new employment phone number. And my job is being called back to back with calls regarding “applications I have submitted” but I didn’t. My employees are answering calls about my personal business. I truly hope the escalation team gets back with me with more information on what has gone wrong or how we can fix this. This one simple application is now preventing me from applying for my new apartment, getting furniture for my new apartment, getting approved on the credit screening portion to have my lights turned on. My life has come to a dead stop. And I am just in disbelief. Just bawling like a baby typing this out right now. But I truly hope this prevents anyone from ending up where I am right now.

Amber greeted me upon entering the store. She was very knowledgeable, professional, and easy to communicate with. She listened ask me questions while interjecting her recommendations responding quickly - she made my selection and purchase extremely. She communicated with me on her days off. She was not going to be in the store on the next day neither; however, she connected me to Ursula as my contact person. Ursula fell right in with no glitches - smooth purchases. Leaving the store assured that all was in order. Now days this is rare!!!!!!!! TO WORK WITH A PERSON IN THE STORE, CONTINUING WORKING WITH YOU ON HER DAYS OFF, CO-WORKER PICKS PURCHASE UP AND COMPLETE THE TRANSACTION! I AM VERY IMPRESSED WITH AMBER AND URSULA. They may one to want to may purchases!!!!!

Editing to add response to "owner" comment: I texted with a live agent through that number and they had no explanation for the discrepancy in a 3rd delivery date, nor was there a satisfactory solution. Additionally, at this time, my husband is still waiting for a call from a store manager. So the suggestion to call or text with that number isn't working, either. I hate to leave negative reviews, but I have to for this experience. I give 5 stars for my salesperson, as he was super professional and kind, but the rest of the experience has been horrible. I went in store to look at the the Jorlaina Dining Set. I was made to understand that ordering from the store is better than ordering online as you get to support a local business ordering in store. Cool. So did that. Super excited that the delivery was schedule for two days later! The table top itself arrived scratched. So sent that back. The replacement came 4 business days after that. The delivery people tried to extend the table top to put the leaves in, and they couldn't get it to work. They took it back as defective. I received a call from a Jennifer I believe from the distribution center who said they could have a replacement table top to me that afternoon or the next day. I ask if I can just cancel the order and return everything at this point. She says I can't since I have received items into the home. In the meantime, I contact my original salesperson asking if I could cancel the entire order and get a refund. He said he passed along my messages to his manager and would follow up with me. My husband called the store today and sat on hold OVER 1.5 hours trying to wait to talk with a manager about refunding the entire thing. He was never able to get on the phone with a manager and was told he will get a call back. I got an automatic delivery message that gave me the option to get the third table top delivered later this week. I reached out to an agent via the text option to be told the distribution center isn't able to send out new tabletops until that time. So I don't understand why Jennifer told me there were 4 in stock and I could get another one later that day or the next. I'll come back and edit my comment if anything warrants it. But at this point, this is where we are at with this. Table base and chairs just taking up space for the last week and having to rearrange a schedule for 3 days now and possibly a 4th. Hopeful that considering the circumstances and nothing has been able to be used, that a refund for everything is possible. However, lesson to others: if anything as part of an order comes damaged, refuse everything that goes with that order.

Caleb did a great job helping me choose a couch & love seat. He was full of knowledge when it came to his products and programs! Best salesman around

The service was great and Alexis was patient

Workers were super helpful! Loved all the pieces of furniture.

Very good experience withe salesperson Amber. She’s very knowledgeable and pleasant to work with.

Paul and RJ were a great help in helping me find the perfect couch. Couldn’t ask for better service !

If you're interested in new furniture, start here and ask for Derek!

My experience with Ashley was horrible!!! I purchased a rug in April.. The rug was delivered to the wrong house.. I filed a claim with fed ex I was told the claim was paid. I haven’t receive a dime yet to this day.. and Ashley on the other hand keep giving me the run around…

Just bought a new living room set. Walked in late and thought I would have trouble picking something because I needed comfort with a high back due to recent back surgery and durable for my german shepherd.. I was definitely a picky buyer, however my salesman "Clark Wright" was on point with not only suggestions but had patience of steal while staying pleasant. I was so impressed with his knowledge in inventory. He knew what to show me feeding off what I was telling him I needed and wanted.. I didn't find out until the very end after making a deal that he was fairly new and still training wow.. Great job. Thanks to everyone who helped in closing out everything because it was late, hour past closing.. can't wait for my new set to be delivered. I got it in the cream color called coconut.

Found what we were looking for. Worked with Clark, who was very professional and worked with us to make sure all questions were answered and helped us through the whole process. Highly recommend Clark for all his help.

Courtney and RJ great team together They went above and beyond to make sure I was completely satisfied with the merchandise. Great communication skills. They made me feel my money was well spent.

My experience was amazing! With Ursula’s help, I was able to purchase a gorgeous sectional and a beautiful and unique nightstand. She was patient, professional and made the experience memorable! I will definitely be back and will tell all my friends.

Staff was extremely helpful, and I did not feel pressured to buy anything. They were very up front about what was good quality and the discounts they could provide. I got a great deal on a coffee table, end table, and two stools from the Outlet area. Extremely satisfied and would go there again.

The entire experience was very good. Professional sales staff member, Alacia, was very helpful, personable, and efficient. Would definitely recommend Ashley Baton Rouge.

I visited ASHLEY FURNITURE on August 7th and was immediately greeted by R.J. with a smile and a very sincere, "Welcome to Ashley, how may I help you." R.J. was patient, friendly, professional and very knowledgeable. ASHLEY has a great array of furniture, both classic and contemporary. The prices are very reasonable. I found what I was looking for, a beautiful teal sectional, at an affordable price. Shoutout to R.J. for his excellent customer service skills, patience and outstanding personality.

Great customer service; very friendly and patient!!

Outstanding, friendly customer service. No pressure. Met my needs at an affordable price. Highly recommended.

The best experience I have had in any Ashley store in my area. Alexxis and Octavia were the ABSOLUTE BEST.

I'm very unhappy. Prices wrong,furniture l ordered wrong. Where is the trust.

Very nice

I really like Ashley. I bought a sofa and loveseat the only problem is delivery takes too long.

My experience at Ashley has been absolutely amazing! Alacia Brooks greeted me with a smile as soon as I walked in the door and was very personable. Not only that—— I ended up finding furniture to fit beautifully in my new home! I plan to buy more from your store in Louisiana even though I reside in Texas simply because of her 5-star customer service!

Called in to question a charge on my bill and had to contact customer service to request a call back from Baton Rouge store. To my surprise, my sales person (A. Brooks) called me back. When questioned, she responded with a condescending remark along with an unwarranted attitude. I WILL NOT be shopping there again NOR will I refer anyone over there. I DID NOT appreciate her tone!!

Ashley furniture does not carr about their customers the way they use to years ago, or maybe its just their BLACK CUSTOMERS. ALL they are about now is making a sell. We've been waiting for our bed for two weeks now, because their sales person checked off the wrong size bed, we wanted a queen she checked a king and now we're being inconvenienced for HER MISTAKE!!! WE'RE ALWAYS THE LAST ON THE LIST FOR DELIVERY, THEY WE'RE SUPPOSED TO DELIVER THIS PAST SATURDAY AND DIDN'T, AND NOW THEIR NEXT AVAILABILITY IS NOT UNTIL THURSDAY, JUNE 27TH, AIN'T THAT A $$$$$!!!!!! I WILL NEVER ORDER ANYTHING ELSE FROM ASHLEY FURNITURE!!!!

We had a wonderful experience at Ashley. Shantel was so pleasant and friendly the minute we entered. We felt no pressure, which made the whole experience so great! We did buy a sofa and two recliners, which we love! The whole experience was so great that my mom and I went back the following week. Shantel again gave us excellent service! I can say for sure that the right salesperson can make all the difference in the world!!!

Great customer service before and after purchasing !!

Amber was great - very knowledgeable and down to earth.

I came in just browsing around but I was very impressed by the assistant manager and sales consultant Caleb they helped me through a very easy financing process and helped me find furniture that I didn’t think I needed the staff is very friendly and welcoming to the store and I was pleased with my purchase at the end without feeling forced or talked into a deal that wasn’t to benefit me.

Laurie is a great well the best sales person she gots great furniture taste and makes me crack up she’s hilarious. She sold me a queen mattress and adjustable and couple accent chairs my first big purchase lol

Was lied to by multiple employees 1 of whom was my sales person I believe his name is Deon about a battery pack being included with oversized electrical reclining chair. Called to see why it was not with the chair when delivered and the male store manager stated "they don't come with the furniture and then said when you get the chairs you sign off on a paper saying as is and we don't do returns on furniture from the back" which I never asked about his attitude reminded me of a used car salesman selling lemons which immediately upset me even more because before i spent my money he was so nice asking about my marriage and telling how he had been married over 25 years or so and pretending to be giving the best price and adding discounts all the while He was standing next to deon when the entire sale took place and knew that I was given a blank as is paper to sign lishowing no furniture damage. Over $5000 spent and you expect to be pleased with service. I feel as tho I would rather give this furniture away than use it. Long story short the manger Said I would get a call back the following monday about the battery pack and several weeks later still no call or email response. I hope this deters some customers because I would rather order delivery from the internet like i usually do but do to time restraints i didnt. In All honest and the manager was nasty but I just shortened the conversation for sake of time. The only reason I picked furniture from the back was because the newer furniture on their sales floor has the cheaper thinner leather compared to the furniture in the backwhich the employees pointed out and said the furniture in the back was only their due to space constraints. I even purchase a 1000 dollar warranty which I regret now. 👎 p.s. ordered a pack off line for under 60 bucks. I just don't like being lied to the being disrespected and lied to even more with the supervisors.

Derrick with the white coat (BR) location got me together! My experience was fast and efficient. Any question I had, he answered it with no problem. Pull up to Ashley Furniture and ask for Derrick, he will get you right!

Been to six furniture stores to find that “just right” recliner for myself. Started with Ashley Furniture and after five more, I ended back at Ashley Furniture. My sales person, Courtney, helped me find “just right”, fit and price. Everyone needing to buy or browse will be amazed at the selection and prices in comparison to other stores. I’m very pleased with my experience at Ashley Furniture.

This has been the most frustrating delivery experience I have ever had. Let's start with the beginning of the purchase. The original delivery date for my furniture was scheduled for June 12th. As this date was getting closer and closer, I never heard from Ashley about a scheduled time for the delivery. I called the local store telephone number, which goes to a call center. The call center advised my delivery was never planned by my sales rep. To make a long story short, the call center provided a delivery date out of courtesy for June 13th rather than the originally scheduled delivery date of June 12th. On June 13th, Ashley's third-party delivery service showed up to pick up the items I purchased, and of course, my items were not ready for delivery, so the delivery truck left. No one in the store took any accountability for my items not being ready and kept making excuses for why my items were not prepared. Now, here is where it gets unbelievable. I had to call ten times and eventually decided to visit the store. I spoke with (2) Assistant managers, my sales rep, and the GM (Thomas). I was told it was their error and that the delivery service would return later that afternoon, if not first thing in the morning, on June 14th, but rest assured, my furniture would be delivered. I felt somewhat satisfied that my furniture would be delivered, considering this will be the 3rd date. Still, I trusted that coming from the GM would ensure the delivery would take place as a courtesy to a customer whose delivery has been delayed this many times. However, as the evening progressed, I grew concerned as I had not heard from anyone regarding the delivery time. I called the assistant manager and was told they tried, and the only resolution was to have one of the sales rep's family members deliver my furniture on the back of a truck. The continuous unfulfilled promises and delays, and to have to go back and forth for four days to have this happen, is simply unacceptable. Of course, I don't have a choice but to allow the sales rep family member to deliver my furniture. Now, here we are. It's June 14th, 3:30 pm, and my sales rep called and said his family member couldn't deliver my furniture because he had no help. Ha! I am in limbo and would like to cancel my order, but I love the pieces I purchased, and all I want is the delivery for which I paid a fee. I want a concrete date and time ASAP. From what I understand, no one in management has phone numbers to call anyone to get anything resolved. They can only email. So, I must wait for them to email whoever and await a response. I decided to try the call center again, considering the physical store location was not helpful. I called in and spoke with a supervisor named Maria, and she said she would try to get my furniture delivered on June 15th, but I will have to wait for a call back to confirm. So, this is now Day 5 of continuous promises not delivered. It is now June 15th and I received a call from Maria that my furniture would be delivered today and to await a time for delivery. Soon afterwards I received a text to schedule delivery time BUT it was for June 13th that’s right June 13th this date has already passed. I thought this was an error so I called into the call center and was told my furniture will not be delivered until June 19th. I am so upset at this point I called the GM (Thomas) and he explained he was tired of trying to get my furniture delivered and he asked me to cancel my order. Can you imagine a GM asking a customer to cancel their order? All I want is my furniture delivered and no one at Ashley is trying to make that happen. I keep receiving false delivery dates not upholding their promise for delivery. Buyer be aware!!!!!!!!!! Once you purchase your furniture, that’s a rap! You are on your own because if something is wrong, you must go through an act of congress to speak to a human, then you have to wait for the human to send out emails, wait for the human to get a response, and now you are in this issue for several days.

Shawn was great, he has a strong team that will help him grow into a seasoned Salesperson! The whole team was helpful and friendly.

Courtney was awesome to work with. She answered every question about mattresses.

Great service and pricing! Amber was very knowledgeable of the inventory. This was a no stress transaction

Shantell was great and really helped! We needed an electric recliner fast for in upcoming surgery and she helped us find the perfect one!

Every one there is concerned about you and that you are satisfied whether they are working with you or not. My sales lady Ms. Laurie was very helpful and went over and beyond to make sure I got what I wanted. Highly recommend Ashley’s for all your home needs

Super employees Rare!

Shantel was great!!! Great customer service. She was very familiar with the products and did everything in her power to please me.

Laurie was super nice and super helpful. She made finding what I was looking for easy and quick.

These guys are absolutely terrible and I have a friend that works there and he goes to school and they make him work from 7:00 to 3:00 which means that he only has two hours of sleep before he goes to school. Also the manager has slammed the door on my friends finger and throughout the entire day of school his finger was in immense pain. Also they took money out of his PAYCHECK to pay for pizza WITHOUT his PERMISSION.

They do not honor their warranties. They lie to your face about almost everything. Our loveseat broke and we tried for over a year to have it swapped out. But bever got it resolved. We had to run them down and almost force them to honor the warranty ( which is very expensive) and we couldn't get what we wanted. They no longer made that design of loveseat. Then told us not to get rid of the broken loveseat, to hold on to it because they would haul it off. LIE!!!! They wont touch the old broken one. After spending THOUSANDS of dollars with them. You got me once.... NEVER NEVER again Ashley....

Great service and prices

they don't have fabric panels for sectionals the dining sets are too narrow and to long what you see is what you get

Great service, great attitudes, no rushing, and definitely great prices. Amber was excellent. Definitely get with Amber whenever you go! I am definitely satisfied and will definitely be back for all of my furniture needs. I recommend Ashley’s ANY DAY!

Tyler was very helpful and very knowledgeable about what was in the showroom. He listened to what we were looking for and brought us to the sectional that we ended up purchasing.

Personable, helpful & knowledgeable. Great customer service and care.

Deon was great! He got me exactly what I needed quickly and was very detailed in explaining everything ! I’m happy I came to Ashley’s

My experience was great. Caleb Dangerfield assisted me. He was extremely polite, helpful, and knowledgeable. My only problem is having to wait a week for my furniture to be delivered. This is not good business.

I found the chair I was looking for thank ya'll for helping me the staff is awesome.

Kaleb was very personable and knowledgeable about the products. Helped me find a great deal, thank you Kaleb!

Tony was awesome!!!! Walked us through everything and make sure we got Exactly what we needed!! Very respectful!!😁

My experience at the Ashley store was Amazing! We worked with Alexis and she was patient and super helpful. My 2nd purchase in two weeks! The other staff were cool as well and had a lot of personality as well. Alexis even got one of my orders to come a week earlier and added them together for one delivery. A+ Service guys. Thanks again!!

Ashley Furniture is the best. It last longer than the cheap furniture. I had a bedroom set for 15 years before I got rid of it & it’s still looks like new. I gave it to someone who wanted it because I was going to throw it out to the road. I’m glad I was of help for that person.

UPDATE: Jan 9, 2025 To whom it may concern, I’m hoping this is the LAST time I have to reach out to a company who has already charged so much from us but has provided so little support. My husband and I purchased our Foyland King Panel Storage Bed back in February 2024. It was delivered the following March, and everything seemed fine until it wasn’t. Flash forward to December 26, 2024. While we were sleeping the bed frame gave a crack then a thump, suddenly dropping us a few inches. We got us to check what it could be and behold the slats were cracked and the support legs were broken. We filed a claim online on December 27, 2024 only for it to be IMMEDIATELY denied. We called a support line and the guy told us that since our manufacturer warranty is still valid, the online customer portal WOULD NOT accept the claim. We figured okay, let’s go an alternate route. The support guy told us to contact our local Ashley Furniture’s support line for assistance, which we did. When I reached out to them I was met with a pleasant support staff person, Maria, and she told us to use the online portal to file a claim and she told me what link to use and what we would need to file. So we filed another claim only for it to be IMMEDIATELY DENIED, yet again! We called the support line again and got in touch with someone named Nyla, who was also pleasant to work with. She tried to tell us to use the online portal as well at which point I interrupted her to say that we filed a claim twice with the same result. Nyla, then, said she would file a claim on our behalf and that we just needed to send her pictures of the damage. So we did. Please see them in the thread below. After Nyla helped us file a claim, she told us that it would be about 2 business days before a repairman would reach out to schedule a time of repair with us. We waited a full week and NO ONE CALLED! I called the support line again on Friday, January 3, 2025. Luckily, I was met again with Maria who seemed shocked that I called again. Well that’s what happens when a company promises you support and they don’t deliver. The customer tends to call back for assistance. I’m hoping this reaches someone who cares about a customer who’s purchased roughly $10k worth of furniture from them. My last attempt at rectification will be to post this email thread in its entirety on Ashley Furniture’s social media in an attempt to get help on this situation. Please don’t think that I won’t. We’ve been burned by Ashley since we purchased this bed, and frankly, I’m pissed at how poorly they care for their customers. Please feel free to reach out to me at any point today to schedule a repair time. My contact info is below. Best, André Smith and Alexis Gonzalez

Friendly people and product selection is okay but could have a better variety to suit the needs of all walks of life. The only issue I had was paying on my purchase. Whatever software program they use needs to be upgraded. Also I don't think it's appropriate to walk off with a customers debit card, out of sight. That should stop. I am glad I caught the sale for a $1300 king bed which was a few hundred lower because I know the furniture there is very overpriced.

Toni and Alexis were amazing. We went bed shopping and they went above and beyond during our shopping experience. Thanks

Experience was awesome! Thanks to Tony Mccann I got the table I’ve always wanted! Ms.Octavia was great as well! Very friendly and well knowledgeable thank you all! Give these two a raise !!

My experience at Ashley is always a great one… My salesperson Amber is always one text or call away when I’m in need of furniture and if it’s not available she will always and most definitely make whatever it is I’m looking for available!!!!

We had an amazing experience with Amber S. at the Baton Rouge location!! She was sweet, attentive and knowledgeable.

We had a wonderful experience at Ashley. Martice was very friendly, patient and kind. He made it very easy for us. We can’t wait to get our sectional delivered. Thank you so much Martice!!

I had a very nice experience with Ursula. She was very knowledgeable in showing me bedroom furniture. She also had a very pleasant demeanor. I appreciate all the help she gave me.

Excellent upon entering the store the sales person greetings was so pleasant with the attitude ready to please and serve

I can't begin to express how excellent the customer service was. Each salesman was kind and courteous. But Amber and Octavia were far above that. They were patient, honest, and considerate. It was such an ease working with them.

Caleb was very helpful.

Derrick did not come through for me on a purchase, don’t buy from the outlet side ,he lied about having electric cables to operate the leg recliners, they threw the loveseat on top of the couch no protective wrapping on couch or loveseat in the truck The loveseat was marked up on one side and wasn’t like that at the store ,then the driver said he couldn’t bring the couch up 3 flights of stairs without damaging it. Done shopping there

I had many choices and Alexis was very patient and kind helping me decide.

Great selection and lots of inventory. Will be shopping here again.

I walked in and purchased a couch from the Outlet section in this Ashley location. Caleb greeted me and Deon as well (I went a few times in one day) and both were great. I honestly would’ve purchased my couch online if it wasn’t for these two gentlemen. I was able to leave with the couch I wanted in under 30 minutes once I made my decision. I got a good deal and had my previous Ashley couch for several years. Needed something smaller and temporary until I move again.

Salesperson was very helpful and knew the products I inquired about.

Loved the service Amber was amazing!She was on point with everything.She answered all our questions before we could ask.We love our new recliner!

Shantel at Ashley home store was amazing!! She was super nice. She was very helpful and informative of what we were looking. My partner and I were looking for a mid century style bedroom set. She took us straight to a bedroom set that caught my eye immediately. We drove all over Baton Rouge and Ashley home store was the only place that had what we wanted. We came back and bought it. Thank you Shantel!!

My husband and I had the most fantastic salesman at Ashley. Anthony “Tony” McCann greeted us upon our arrival and show us just what we were looking for. He was very thorough in his knowledge of the product and warranty. I felt very confident when I made my purchase. Thanks for hiring Tony.

Alexis was our sales associate and she was very helpful and wonderful to work with!!!

Shantel our sales associate went above and beyond to help us find the perfect solution to our needs. She was very friendly and knowledgeable anout all the products . #1 service from her

They delivery and the communication sucks bad

Very Good Customer Service

Derrick was a great salesman!

Great prices. Inventory is huge. Bryan, our salesman, was so easy to work with. Purchased at the Baton Rouge store and home delivery was fast. Couldn't be happier with our new rocker recliner.

Cory was an amazing sales person

Our salesman was exceptional. He was patient as we went from table to table trying to select our new piece. We also moved chairs all over trying to find a chair combo that we liked. He was patient and extremely helpful.

Great customer service. Everything explained well. Everything done in a timely manner.

Great experience. Salesperson very knowledgeable and kind.

Very friendly and helpful. I highly recommend Ashley furniture.

Very patient and very helpful !

Love this store! I've bought almost all my furniture in my house from Ashleys Outlet on Airline Hwy. Huge selection and a beautiful showroom. My Sales staff Bryan was friendly, helpful and very knowledgeable in his craft which made the process run smoothly - not pushy. And the store is just fun to browse for home decorating.

We scored a black Friday clearance sale, listed Ashley price was $4900 for the set, Amazon had it for $3999 + shipping. We got the entire set roughly 55% off with 5 yr warranty and a pop up table. Sales was no pressure, very helpful and great guidance.

Every thing went well

Excellent

It was very nice and short!

Notice they only reply to 5 star reviews. Interesting..

The bedroom set I purchased is nice for the price. Amber my salesperson was very nice, however, she did not know what she was talking about. I specifically said I don't want a mattress in a box, but that is exactly what I got. I could have purchased this set online for cheaper but because I have medical issues I decided to go through the store and have them deliver and pickup my old mattress. Buyer BEWARE! They charged me $269 for delivery. They left the old mattress leaning against my fence outside because it is at "their discretion" if they haul it away or not, whatever that means. Now I am stuck with the old mattress. They explained that removal only means taking it outside. I could and should have ordered from Amazon and paid a handyman to set this up for cheaper. I was in a hurry and it cost me. I do want to say the store is nice and so was our salesperson. She did not give us the correct information. So either she was lying to make the sale ( which I doubt), or she really did not know all of their mattresses are in a box. The delivery and "haul away " is expensive and misleading at best. That is the only reason for 2 stars. DO YOUR HOMEWORK!!

AMBER was amazing. She provided excellent customer service and knowledge.

WORST customer service ever. I purchased a bedroom set and was promised delivery in one week. They called the day before and rescheduled for the following week because the bed fame was going to arrive after hours. Then they call to confirm delivery two days before just to call and reschedule again the next day because the bedframe was on backorder. They should have just told me the truth upfront. Canceled my order and will never buy from here again.

Shantel Horne is an awesome salesperson. Thank you for being patient and assisting us with our purchase today.

Shantel is a wonderful salesperson. Thank you for assisting us with our furniture purchase

Do NOT buy from this store. I’m not sure how they have such good reviews. I bought a 4,000 SECTIONAL. It was finally delivered and within minutes of them leaving, the recliner on the sectional wasn’t working and the other side of the couch was broken and leaning. NOW, I have to wait WEEKS for someone to come out so they can “try” to fix it before replacing. How about just replace it, instead of trying to fix something that was supposed to be brand new WITH NO ISSUES. 0/10 recommend. Please save yourself from the time and frustration and buy from another store.

Deon Hudson was great, Susie was nice and helpful

Deon Hudson was my salesman. Help me find exactly what I wanted. Thanks Deon for all your help and patience with me.

I was warmly greeted by the manager when I walked into the door and placed with a salesperson. The salesperson listen to my needs and assisted to meet my need. I was pleased with the professional manner the salesperson handled the sale. It has been two days, I have not received a call relating to the delivery of the furniture I purchased. I am dissatisfied with the way delivery is being handled. This is the first time I did not know a delivery date before I left the store after a purchase.

My experience was absolutely fantastic. Thank you so much to my home furnishing specialist Amber Pickett, who did an amazing job guiding me through the entire process of my purchase.

Ashley Store in Baton Rouge (Airline Hwy) never fails with meetings my family’s need. From the very first time we visited the store we have had the pleasure to work with Deon H who makes you feel not only welcome but he possesses the southern hospitality. Deon listens to what you want and makes it happens! My family and I thought he must be a manager from the exemplary service he generously offers but he’s not! We will continue to frequent Ashley Store in Baton Rouge and would encourage our family, friends and others who are looking for quality furnishings for a great price to do the same!

Every we talked with was very friendly. Amber was helpful and not pushy. Definitely coming back.

Thanks Amber (AP)😊 He even took me to another store girl! Lol Everything and Everyone was great!

I had a very good experience.

Very helpful. Lovely things. Great customer service.

Had a great experience and would definitely recommend. They were highly knowledgeable and answered my questions thoroughly.

Broken brand new furniture that I’m still waiting for techs to come look at. I should have never bought from here. This is a joke!!!!!!

My experience in the store was pleasant. They have a large selection of nice furniture. My problem is this- after purchasing furniture in the store, I looked the items up on their website to get styling ideas and discovered that each item I purchased was at least a few hundred dollars cheaper by purchasing it online. In total I would have saved $1300+ by purchasing online. When I tried to contact the store to discuss the issue, I found there is no way to contact the store directly. I had to call an 800 number and they submit a ticket to the store to get them to call you back. I am told they should price match the items online, but I have yet to receive a call back. I suppose I will update this if/when I do.

Not at all great.

Had a really great experience today! Mr Deon Hudson was so helpful and respectable was able to buy what we needed best salesman in Baton Rouge way to go Deon! Went to pay the order and the rest of the team was respectful and appreciative. We will definitely be back. Thank you for taking the pressure out of buying furniture and mattresses. Way to go Ashley Home store

Awesome experience!!

Amber P aka AP was PHENOMENAL! It was her first day in the floor and she handled everything like a pro. Very attentive, knowledgeable, and patient. She made my shopping experience a delight.

Great service. Nice products. Can’t wait to have my new furniture in my house. Salesperson Chelsea was great and well informed !!!

Great service - great price. Very pleased.

We love the Ashley store them have beautiful Furniture. Mom and I went to Ashley store looking for furniture for our living room. We love the furniture look beautiful in the living room. The people work at Ashley store them are wonderful people. The place look beautiful. We really love Ashley store

This is the worst experience I have had in my life with a furniture store. I was told that I was approved for a free interest account the first 6 month which turned out to be not true. I have went to Ashley multiple times for this and Ashley was supposed to help me then disappears. I have called customer service so many times and no help. Now they keep telling that they do not handle these matters in the store. Customer service is no help. I’m not sure what to do at this point. I am being charged monthly late fees of $40 and recurring interest waiting on some help that seems impossible. Micah at the store tried to help but no luck . What do I have to do to get some help ??? Genesis the lending company told me there is nothing they can do , Ashley furniture would have to give them a call to update them with that promotion . At this point they r ruining my credit and I’m getting no help from a big company !!

Amber S. was the most helpful sales associate. She was professional, kind, and prompt. She made ordering furniture an easy decision!

Dad and I went there looking for a particular table with chairs and a bench and they had sold it so we left. 😞

The staff was extremely friendly and helpful. Our salesman Caleb made it an enjoyable and seamless process.

My Associate was very attentive, helpful and caring. It was a very pleasant shopping experience.

Very friendly sales clerk. Only complaint is I haven’t heard anything about delivery

They truly deserve a 5 star for their service

Entire staff was very accommodating!

Not good quality furniture bought 2 bedroom sets all the dresser drawers rollers or china made and do not last,

Awesome excellent customer- connected energy and Chelsea listed❤️❤️

Very friendly and helpful!

Don’t spend a dime with this company! Bought $10,000 in bedding and furniture with these people an regret ever walking in. If you have any problems all they do is pass you back and forth between the store and call center and give you the run around till your out of time and they claim they can’t do anything for you! The delivery is horrible they don’t care about your home when they go slamming things around. Then hurry up and leave knowing the sofa wasn’t working to pass the problem off to another person. This place has horrible customer service!! Again STAY AWAY!!

Our salesman, Deon was very knowledgeable and gave us the perfect amount of time to browse the store before coming to find us!! Great Experience!

Micah was very helpful. He balanced between being sure he was around to answer questions and giving us space to discuss and shop.

Amber S. was AMAZING! She allowed me to browse peacefully until I made my selection! She was friendly and patient with my mom and I! I am very pleased with the service I received today and I cannot wait to have my new living room set delivered! Thank you Ashley Furniture Store of Baton Rouge!!!!

Just shopped here last night. Amber was great! She helped us pick out exactly what we wanted. Would definitely recommend to anyone looking for furniture in the Baton Rouge area.

Shanda Moore my salesperson gave me GREAT service. She made my experience a Good one. That’s why I’m given them 5 Stars.

Great customer service and a beautiful selection of furniture.

Very Poor customer service. Unprofessional management. Very little concern for non-privileged customers...The worst experience I've ever had at a furniture store.

Ursla sonnier friendly and professional and we will re Vist again thank you for helping me :)

Great experience purchasing a recliner for my dad. Marco and all the staff could not have been more helpful!!!

Excellent customer service and support by the entire team and my sales consultant, Severly. She was very patient and easy going.

Good selection. Salesperson was helpful and not pressuring a sale.

Excellent customer service and super quick checkout process! Highly recommend Micah!

Micah was an amazing sales person. He was helpful and available but never pushy. He was knowledgeable and personable. Enjoyed the experience. And we love our new furniture. Thanks!

Sterlyn was professional and helpful.

Both Shanda and Micah were very attentive and helpful in meeting our needs. After calling and visiting a few stores, coming into Ashley and dealing with Michah, we were sold in one day. Excellent service and knowledgeable of their products comparable to other brands.

Had a great experience working with Amber. She was very knowledgeable and answered all of my questions honestly! Highly recommended!

Horrible service !!!! Do not come here !!!!! It took more than a month to get my bed ! They also broke it ! Did not call or contact me at all ! They lied to me !!!!

Well informed staff and great selection!

We had a great experience shopping at this store. The outlet prices can’t be beat and I love my new furniture. Amber S and Chelsea are the best!! I’ve never dealt with better salespeople ❤️❤️❤️

Very helpful and professional.

We were raked over the coals by Wayfair. Went in to Ashley to see if we could get some of our sanity back. We were met by fantastic, personal service and great prices. Thank you Martise & Ms. Susie for a great experience!

Spent over a week to try to find my mother a leather powered lift recliner w/ lumber, footrest and head adjustments, zero gravity, cup holders, reading light the lowest I could find was over 1800$ . Ashley furniture not only had what I wanted and provided a fantastic Memorial day sale I was able to get a power reclining sofa (both ends )with all the trimming for less then 1 recliner would have cost me and the young man was was attentive to my elderly mother and TOOK THE TIME to make sure I got everything I wanted...Thanks Caleb..refreshing to see a sales person put the needs of customer before their own. I'm sure in the future you will receive more business from me and mine. GO ASHLEY

I was please with the services. The sales team allowed me to take my time to walk through their store without pressuring and aggravating me to buy something

Soon as we walked in the store, we were greeted by Ms. Amber. Me and my mother went looking for a mattress and day bed only. Amber was so very helpful to us from start to finish. We ended up getting the day bed, not one but two mattresses we needed, and also a nicely used dresser drawer. If you’re looking for furniture Ashely’s is the place to go.

My daughter and son bought me a lift recliner today from Martice and he was so good to us. He helped us get a great deal. I was so comfortable I did not want to leave. He even made sure I had a good mattress and bed set while I was there. We were so impressed with his help thank you so much.

Thanks so much to Mr. Dunlap! We received excellent, no pressure customer service. My mother is so excited to get her new lifting recliner. The paperwork and business side of things took approximately 40 minutes. Mr. Dunlap answered all of our questions promptly and with the confidence of someone who knows their products and how to anticipate the needs of his clients. Couldn't be more grateful for his kindness and assistance! Please ask for him of you stop by. (As a side note, unlike many folks in sales, he didn't ask us to review him. We were genuinely impressed by his skill and work ethic and grateful for the fabulous deal we got and the financing options. We will be back if any other needs arise!).

Wonderful service by Mrs. Ursula, was greeted right upon walking in and she helped us find something affordable and helped me with financing!

Ryan was wonderful. He helped me pick all my items. I will definitely return for future purchases!

Amber was an amazing person to talk to and helped us so much!

I shopped Ashley Furniture and was greeted by Deon Hudson. He was very friendly and knowledgeable but best of all he also entertained my 3 year old grandson so I could shop. It was a fantastic shopping experience!! This a rarity these days. I would recommend anyone ask for his assistance!

Amber was wonderful! She was knowledgeable, we walked the whole store until we found the item I fell in love with - only to find out it was sold but she went above and beyond to ensure that I was able to purchase that day! My girl deserves a raise!

Very good

Chelsea was very helpful and was very professional.

Double and triple check the phone number when you schedule delivery from these folks. My couch was delayed over a week due to an old phone number being on file. Triple check with several folks to make sure they they have the right information. They will just keep stinging you along until you help them figure out the problem. Should have spent my money with another furniture store. Thanks to all the Ashley folks for telling me “there is nothing they can do”. Really made me feel special. Lesson learned.

The staff was incredibly welcoming and helpful. I highly recommend this business and I'll definitely be back.

The sales lady was very professional, kind trustworthy and made the entire experience very pleasant.

Huge selection of furniture and great prices too, very friendly and helpful staff.

She was very helpful and patient with me

Amber was friendly and knowledgeable of the products and services and she went out of her way to make sure we found the perfect lift chair for our loved one. We couldn’t have asked for better service! 😁

The sales associate SETH as well as the entire store associates are AMAZING AND PATIENT with their customers!!!! SENDING A BIG THANK YOU SETH for our sale on the brand new furniture we'd purchased! 😀

This was my first time purchasing from Ashley. Brian was a wonderful sales associate! He was kind, professional and patient! My purchase was no hassle and very easy! I will definitely be purchasing from them again and I will ask specifically for Brian! Ask for him when you go!!

My salesperson Ms S. Moore was very very nice and very informative and caring

Micah was very patient and helpful. He even answered some questions after hours. Clean showroom, set-up well. Friendly staff and great prices. Recommend!

(Translated by Google) Easy to buy cheap and easy to load your purchases 🛒 (Original) Fácil de comprar económico y fácil de cargar tus compras 🛒

The worth expiration ever. How come you send broken items from the warehouse to the customer. And you want me to accept it. And you keep me waiting and waiting all day just a liars peoplesUnprofessional.disrespectuful liars….. I don’t recommend Ashley store to any one

Absolute terrible experience. Worst furniture store ever. My bed was destroyed had holes in it and scratched up. We asked for a replacement and they haven’t responded for 3 months now. Never shop at any location absolute scam.

As a former Ashley Furniture customer, I used to enjoy shopping there until the store delivered the wrong furniture (the furniture of someone else) to the house of a dear friend of mine

Missed several delivery times and repeatedly tried to deliver a 2 year olds bed late at night despite being told that was not possible Do not shop here

Don’t go there. Bad customer service, wrong delivery . Worst purchase I ever bought

Horrible! They get you and steal your money when you sign the paper that say all says final! Broken bed and horrible matress, $3200 buck wasted!

Great customer service. Showed me to exactly what I was looking for.

Micah greeted us when we walked in, asked us what brought us in and style we was looking for, he pointed us in the areas that we would find what we wanted and told us about the promotions going on in store. The best thing about the time we spent in store was we never felt hounded and he let us shop around. Once we found what we was looking for we waited for him to finish with another customer and looked around the store for future furniture. The checkout process was fast and explained well. Upon returning home we decided to swap one item to another. Called the store and Micah was more than helpful with making the change.

Monique was THE BEST! So helpful and super patient with me and my indecisiveness. Will definitely go to her again and will always be an Ashley’s Home Store customer!

The service was excellent and I walked out with a great deal.

Nice store but the staff attacks you the moment you walk in and they won’t just let you walk around and look. I know how sales people are, but they just need to back off a little.

Micah and the entire team was incredible from start to finish in EACH of my visits to the store, multiple calls & texts as well as circling the store dozens of times. Never once did I feel like I was a nuisance or wasting their time. I definitely witnessed how all of the customers received VIP service. As a result, I bought a bedroom set, sleeper sofa for my guest bedroom, living room sofa chaise w/ end table AND a dining table. I’m so relieved that I was in the area when I stopped by when I did. Thank you to everyone!!

We spent thousands of dollars on dining room furniture and two bedroom sets. Most of the furniture was damaged when it arrived. Five months later, we still haven’t received the correct items. It is beyond frustrating because the company does not have an accountability system. When there is an issue the store points to the warehouse, who points to customer service, who then points to no one. We have been beyond patient but they had the audacity to deliver us more damaged furniture this week. Purchasing furniture from Ashley Furniture was by far the absolute worse decision I ever made. DO NOT SHOP HERE!!!

Seems as though ashley took down previous review, recently purchased living room set with " white glove delivery " and set up. Watched VERY unprofessional delivery drop sofa in mud, force 4 foot sofa through 3 foot door jamb. All of this resulting in tearing both pieces, damaging my flooring. And to top it off, they asked wife to get drill and remove plywood to set up herself. When I questioned as to why, I was told " we don't work for ashley!." Now im stuck with nonfunctional merchandise and being given the run around about whose responsible for my damages. It is ALMOST IMPOSSIBLE to get anyone on phone.buyes beware when being told about exceptional service!!!!

Deon

Busy today, but was served relatively quickly. Once I got a sales person we handled things quickly and efficiently

Great customer service from Deon Hudson awesome job need more like him. Thanks again.

Dion was our salesman today for our matress purchase. He was so knowledgeable and accommodating to all of our questions. He was so great to work with and we are extremely happy with our purchase.

Caleb was great! He was polite and professional and helped me get exactly what I wanted.

Mr. Deon Hudson was very professional, knowledgable and informative. His honesty was key. We really appreciate it.

Was told when purchasing items they would be delivered on the 21st of February. Now I’m being told middle of March. I’ve already been sleeping on the floor while waiting on the mattress and base so I will cancel this order and go get a mattress tomorrow.

Great customer service willing to spend as much time as needed to help you choose your furniture!

Excellent customer service and communication

Great experience. Everyone was nice and friendly. Jon helped me with the whole process and I’ll definitely be returning for more pieces in the future.

Deion was very helpful knowledgeable and professional

Seth is an amazing knowledgeable sales consultant. No pressure to purchase. STW

My experience was nothing short of amazing! Deon was very knowledgeable about the pieces offered on the sales floor. He took his time answering all of my questions and ensured that I was satisfied and fully understood. Update: I was provided false information when purchasing the items. My order was delayed many times. I received a call about partial delivery that I missed. When I called back they said my order was delayed two more months. Two weeks ago my update stated that my items would be ready for delivery in two weeks and that was inaccurate. Really loves the pieces I selected but this is crazy.

The service was great, and the purchase experience was easy.

Deon was very personable and helpful!

We came in looking for a bedroom set and mattress. Briel greeted us with the biggest smile and brightest personality. We were instantly impressed with her level of customer service. Micah was very knowledgeable in the mattress area and teamed up with Briel to get us everything we needed. While in the store, my husband started having a migraine and the whole team came to comfort and assist. Susan was very catering and offered us some remedies, snacks and a drink to help ease his pain and queasy stomach. We were thoroughly impressed with the high level of quality customer service. This team deserves more than 5 stars!! Thanks again for EVERYTHING!

I found exactly what I was looking for and the staff was wonderful! Our sales person JC and the manager Mr. John were very friendly and helpful. I would highly recommend Ashley to anyone shopping for furniture.

The service and friendliness was excellent I would not hesitate to recommend Ashley to anyone

Very poor customer service. We purchased several pieces of furniture from the Baton Rouge store. It took 4 weeks longer for the furniture to come in than what we were told. I believe we were given a false delivery date just so we would go ahead with the order. Since we made it clear we didn't want to wait 4-6 weeks. One of our end tables was broken when it arrived and we still have not had it replaced or even a reply. Not to mention the warehouse in Manderville is so dysfunctional, it took forever for them to scramble around looking for our order. NEVER AGAIN, this is the last time I order anything from this store.

Mr. Deon was very informative and helpful. He made my furniture shopping experience delightful. I will definitely refer him to my family and friends.

Bre was very helpful and informative. Everyone was willing to help me.

Deon was great @ashleyhomestore in Baton Rouge. I got my adjustable base in less than 30 min. Great customer service with a smile.

Micah Wcoten help find the furniture piece I was looking for and sold it to for great price. He qas big help in my experience shopping with Ashley baton rouge store and I recommend using him my sales person from now on he was great help and Ashley furniture store has great furniture for sale. I can't recommend this store enough for how much it help find the piece I was looking for 2 weeks in Lafayette and they found in minutes.

Great store to shop in! Clean and orderly ! Great service

Our salesman was super helpful and went above and beyond to help us find exactly what we needed. Mr. Deon was the best!

My boyfriend and I are moving in April and we’ve been browsing around a ton of different furniture stores. We stopped in pretty late tonight expecting to just run in and out but we left with a new couch!! Everyone at Ashley’s was so welcoming but we’re giving all the props and thanks to Jared Hire!! He was extremely friendly and was able to help us score our dream couch for an AMAZING deal! We will be doing all our future purchases with Jared and the Ashley’s team (:

Deon is WONDERFUL! So patient and knowledgeable about products. Deon went out if his way to make our experience great!! We will be back to buy more from him!

Deon Hudson was an amazing sales representative! So patient and willing work with us to get us what we need. Will definitely be back to buy more from him!

Dealing with Ashley Furniture has been the absolute worst customer service experience of my life! It took much longer than expected to initially get the furniture that they said was in stock and available. Then when it was delivered I had damaged pieces and was told we could have them exchanged. Well the “exchange” has now taken almost 8 months to complete. After many canceled appointments, then not showing up, telling me then they no longer had the item in stock or it was not going to available, it was finally delivered. I will NEVER buy another thing from Ashley, nor would I recommend anyone to come to Ashley in the future.

Brie is an exceptional sales professional. She is very personable and answered all questions/concerns. I purchased 4 barstools for my daughters townhome and she provided a no pressure sales experience. Keep up the great work, that winning personality and you will definitely go far.

Great customer service and knowledgeable about product and good attitude, Seth our salesman did a great job

I would definitely recommend Ashley Furniture. The customer experience was beyond 5 stars. A huge thanks to: Chelsea, Tyiah, Brian, & Jon G...you guys really really ROCK!! Thanks a lot Chelsea & Jon G for assisting me with my purchase tonight. Chelsea was very patient & super friendly. She made sure I was satisfied before leaving the store. Chelsea & Jon G were extremely nice. They made me feel like I made the best decision with my purchase. I can not wait to get my furniture delivered. Thanks again to each of you for the lasting experience!!

Huge selection of furniture at Very affordable prices I was very impressed. Ask for Jared he is the best.

Great customer service, friendly and very helpful. My sales Tyiah took very good care of me and exceeded all of my wants.

I have never had a worse experience with a furniture company than I have recently with Ashley furniture. I thought everything was going as planned I picked out the perfect living room furniture. One of my couches was delivered broken. And I’ve been told on multiple occasions I’ll hear from the repair man to fix my broken couch. I’ve been waiting almost 3 weeks when I was told I’d hear from someone within 10 days. The representatives on the website end the chat constantly making it very difficult to find a solution. I love my couches and they were actually delivered somewhat quickly. But it is infuriating paying for something that is broken and then to not receive any customer service on getting the issue fixed. Especially when I’ve paid $3000 for broken merchandise. After this headache I’d rather just return them and find something somewhere else. I highly regret going with Ashley furniture. And that’s just honesty. (The metal frame in the automatic recliner couch is bent in multiple spots making it lean very noticeably outward when reclined)

JAREY was great to work with! Very welcoming and helpful in picking out our new barstools! He’s a cool, funny guy that made buying easy

Very good service! Monique and Micah took their time answering questions and were very helpful and pleasant

Great deal, awesome financing, customized mattress fitting, and wonderful customer service, especially from Trishawn!

Polite and friendly staff. Good selection of furniture.

Brian Webb was the most polite, professional, and knowledgeable sales person I’ve ever had the pleasure of doing business with 👍.

Buying experience was easy. John was a nice person and quite knowledgeable. A lot of inventory available to view. Prices are fantastic. Would buy at Ashley again.

Shaunda was very patient and very helpful in assisting me to find just what I was looking for. She even volunteered to stay past her time to get off when she’d noticed I’d finally narrowed my search down to help me decide and even checked me out. She was the best!! The other employees were very helpful as well when Shaunda was off assisting someone else. Ashley on Airline in Baton Rouge has a very great staff. It took me 3hrs to find what i was looking for but I’m very pleased with my purchase and customer service.

Great customer service.

Bad service . I ordered the set of kitchen table and chairs . They delivered with broken table and they said they will send another one . We waiting 2 weeks they still not delivery the table . When I called them they said they don’t know when the table delivery, they left the chairs at my house and I told them if you don’t delivery table for me I return everything, they said I can’t return the chairs, I ordered the table set with chair and they don’t delivery the table for me and don’t let I return the chairs . First time buy from them and never again .

Easy buying experience, sales team was not pushy, found exactly what we had in mind!! Will buy again.

I bought a sectional couch in August and it showed up in October. The wait wasn’t the bad part, I knew it would take a while. The problem was that every piece that came was either damaged or the wrong color. It is now December and it still has T been corrected. I have called many times and no one ever answers or the call goes to dead air. This is the worst experience I have had in a long time or maybe ever. Very disappointing and borderline angering that you can call during business hours multiple times across several days and get no one. Worst 5 grand I have ever spent! I feel like they got my money and now no one cares.

Incredible service. Micah Wooten was awesome. Very knowledgeable on the store items. Will return for more furniture later.

Jared hire was a great help. Showed us a lot of options. Was very detailed and knowledgeable about everything I asked.

Monique was very helpful with the options I had for the bedroom set I purchased. I would highly recommend her and Ashley Furniture.

The furniture is great however I ordered it in August and just received the last piece. They are extremely not helpful in scheduling anything. The whole process has left me with a sour taste in my mouth and I will not be buying from Ashley again.

The salesman met my expectations and inquiry. He was thorough, and offered added support for my bedroom furniture shopping needs.

Micah did an excellent job of assisting us with our furniture and mattress choices. We didn’t feel rushed or pressured to purchase!

Brian was very attentive, knowledgeable and professional. Bought table and chairs at a good price because of pre Black Friday deals. Would definitely shop Ashley and ask for Brian when shopping for furniture and or mattress.

My product came in its box and it is in brand new condition. The delivery guys were pleasant and professional. Thanks

HORRIBLE.

Seth was friendly and honest and helped me find a recliner I liked that was in my budget. When I decided on the one I wanted, the manager even came by to say hello. Was able to take it home with me that day, and another employee helped me load it into my SUV. My first time visiting, but I plan to go back.

I purchased my bed from Ashley Furniture on Airline in Baton Rouge, LA at the middle of August 2022. It was scheduled for delivery on 8/26/22. That delivery date got pushed back to 9/14/22. That date got pushed back to 9/21/22 when they only made a partial delivery with the footboard needing to be replaced. They came back on 9/29/22 to replace the footboard and set the bed up only to discover that when they left the partial delivery they didn't leave the hardware. They came back on 10/11/22 with the hardware only to discover that now the headboard was damaged. On 10/28/22 they were supposed to bring the new headboard, assemble the bed and deliver a chest of drawers that I had ordered only to leave headboard, not deliver the chest of drawers and not assemble the bed. I am still waiting for them to come and assemble the bed, give any financial compensation or resolve this matter with any sense of urgency. Don't purchase from them!!!

One of the managers, Jon, was phenomenal! His management and our sales lady Jade took care of us all the way through the process. They were flexible and made the financing happen where other stores didn’t even bother. Everyone went above and beyond and we loved the service! Shop here. Seriously.

We had great and friendly service

Of the major furniture stores along Airline hwy - Baton Rouge, the Ashley store was by far the most welcoming and of highest class (though not the most expensive). Clean store. Good showroom selection. Sales professional Shanda is the absolute best. She’ll provide knowledgable help when you need it but plenty of space when appropriate.

Micah made it easy. Answered all my questions promptly and professionally. I would highly recommend visiting Ashley.

No pressure sales expert. He allowed me to look around and when I was ready to ask questions he was honest and respectful to my needs and understood what I was looking for knowledge of the store inventory. Great experience!

Caleb Dangerfield was such a pleasure to deal with today! He took great care of Kerry and I. He was able to answer all of our questions about bed options, mattress options and costs. We walked out happy about our purchases. Please request Caleb as soon as you walk in the store. Thanks Caleb!

Bought something that didn’t work on my sectional. A battery pack. It was suppose control the sectional but didn’t control the phone charging box so had to use a card anyway, so didn’t need the battery and the refuse to refund. They said no refund on anything so all beware I was told once you have the merchandise is your possession it’s yours sales are final

First timing visiting Ashley Furniture. The store was clean and very nice products. The sales representative, Jay who assisted me went above and beyond to ensure I was pleased. Very pleased. Waiting to see how the delivery goes.

Do not buy furniture at this store. Me and my fiancee went and placed an order in July and everything seemed fine everyone was nice and even mentioned it being delivered the next week. We were going out of town so scheduled it for the following two weeks in August. The day came and we missed work to catch the delivery and no one came. We were called the last minute and informed that it was mishap and it would not be delivered for that date. This happened 2 more times. The last date we got was September 14th. On the 13th I was patient and thought I would hear from the delivery team by one o'clock still nothing so I called and found out my furniture was not even available to schedule. Needless to say I was furious and called the customer service number where I talked to a supervisor, and he told me the estimated date of the furniture even being available to schedule delivery was October 12th. When I said that is just not acceptable he told me he would let me know in 48 hours when it was coming in if sooner than october and if not I could pick something else. I was not happy with that because that's not okay, how are you going to tell me I can pick something else that I didn't even want to just make due??? So I wait the 48 hours and still hear nothing. Following that I cancelled my order and they tried to save it with the mention of a 100 dollar credit (our order was over 3,000) and a reselection of product that they couldn't garauntee I wouldn't be fighting the same freaking issue. I'm telling y'all, save yourself the bull and just go to rooms to go.

Really good customer service

A wonderful experience ❤

Sales lady was professional and knowledgeable.

Caleb was very helpful and I managed to pick out a bed room set. Customer service was Great. Will be back in the future for more service.

Me and my bestie went in to look around and a lady came up to us to help and that was nice,but we wanted to look arou d without someone breathing down our necks.I did not like that.Introduce yourself and let us know where you will be if we have questions.Let me breathe.

Very professional and pleasant to speak with.

My greeting at the door made me feel special and it continued throughout the process of me making my decision. My selection was delivered on time and it went very well. I highly recommend Ashley!!! All the staff members that I came in contact with were SUPERB including the delivery guy Cory!!

Horrible experience with them. Took 9 months to get our furnitures and when it arrived, quality was not at par and hd some damages so hd to request for exchange and that took 3 more weeks of getting their act together. There were so many miscommunications and errors. I had to call so many times and still they get things wronh. I am so upset with this story Wont recommend this experience

Our sales representative, Deon Hudson, was outstanding, from when we walked in to showing us what we were looking for. A very good experience and would recommend Alshley Homestore and Deon to all our family and friends.

Store info says Sunday office hours are 12-8. I called and chose option 3 phone rang for a long time, no one picked up and I got disconnected. I called again and chose option 4, a recorded message said the office was closed! Huh?

My daughter. I ordered a dining room table and server from Ashley Furniture on Airline Hwy. in October of LAST YEAR. I’ve been getting the run around ever since. I’ve been calling every couple of months to get updates being that the sales person does not follow up once they sell you furniture. I kept getting told it would be in in a another month or so. Well, next month will be a whole year and I still don’t have it. I go to the store Tuesday this past week and the manager tells me to give her til Friday to see what’s going on and promised me she would call me Friday afternoon. Well, I didn’t get a call. I go in today to see why I didn’t get a call. Her excuse was she got busy. Needless to say, I canceled the order. This is the worse customer service I’ve ever had. I think I was more than patient with these unprofessional people. Horrible service 😡 Never again.

Ci Ci Savoy was very professional and detailed handling our questions 🙏🏿 We really appreciate her service and will recommend others to come 👍🏾 Thanks for everything!!!!

Monique was very friendly and not pushy at all! We knew what we were looking for and she made it very easy to purchase the items. If you are looking for a fantastic sales associate, Monique is the lady to ask for. Thank you for all of your help.

From the time my husband and I entered the store we were greeted with pleasantries. Time was taken to explain and answer all of or questions. Needless to say we under contract for our new living room set. 😁

Incompetent delivery service - took absence from work, waited 5 hours at home, no delivery. Who does the scheduling-joe Biden? Complete incompetence

Jade will take care of you. She went above and beyond to make sure my wife was happy with the selection of furniture. We'll definitely be back to see her.

Great selection, super friendly staff. We didn't expect to spend this long here, but we were half asleep after driving an all nighter to move our daughter-in-law to her new apartment that we were furnishing.

The experience was very nice and professional.

Loved my experience ♥️ thanks Monique!: Buying furniture was a breeze.

Do not buy furniture from here. They have opened an account in my named fraudulent & promised to fix it, accepted fault, and now my credit score has been severely compromised because of this forcing me to push back the purchase of my home! They have been giving me the run around for months and now won’t even speak to me about “my own account” admitted to firing my sells woman because I’m not the only person this has happened to. Go anywhere else ! Not here. Oh and also they refused to talk to me because they said I have an attorney. Even after I told them I didn’t. I delivered a letter to them by hand and now I am seeking legal action

My young salesman was fantastic. He did not rush me in making a decision. He helped me make the best choice for me. Thank you Caleb.

Monique was great ! Very patient and helpful

WORST Customer Service Ever! We purchased 10 of these side chairs for our dining table in February and waited over 4 months for them to be delivered. When the driver took the chairs off the truck and brought them inside, it was immediately obvious that several (5) chairs had an issue with uneven legs and were very wobbly. The driver called the service department on the spot, but they refused to take those chairs back, saying they would send out a technician to repair the chairs on-site. We waited another month for a tech to show up, and from the moment that he arrived he was in a big rush to leave. He looked at a few of the chairs and loosened and re-tightened some of the screws one one of them, only to say he could not repair them so they would need to be replaced. After that, we heard nothing from Ashley so today we called them. Their customer service rep "Osi" told us that the tech had approved 3 of the 5 defective chairs to be replaced and we would receive them in a month or so. He was so rude and disrespectful, saying that their tech was the "expert" and what he says goes. We explained that the tech only looked at a few chairs and only tried to fix one of them. We said we will return the chairs (they still have the tags on them) but Osi said they could not be returned. Osi left us on hold for another 20 minutes to speak to a manager who has only agreed to send another tech to evaluate the other chairs, so now we have to take time off to meet another tech. I will update my review as this moves forward, but I'm just shocked at how rude this customer service rep was. We have done a lot of business with Ashley over the years, but this is the end of the road.

Very friendly and attentive staff. We must have been asked by 5 different employees if we needed assistance as we browsed the store. We were helped by Ms. Trishawn and she was great. Very personable, knowledgeable, and most of all..patient. We bought a sectional and dining room table during a 20% off sale. Very happy with our buying experience.

Really great experience today. Thank you

Monica helped us find exactly what we wanted so quickly after giving her a few details of our vision. We were out of the store with a couch in about an hour! Monica is very attentive and helpful. Great customer service!!

I Enjoyed my visit at Ashley Store

The delivery of my items was excellent, despite the fact that it was a partial order. The service was excellent.

Our salesman, Micah, was outstanding. He could not have been more professional and helpful. He made sure we got exactly what we needed. The problem is the delivery process. They do not deliver the product when they say they will. We bought everything based on the fact that it was in stock and would all be delivered in two weeks. A few items came in two weeks. A few more showed up a week later. The rest has still not been delivered after 4 weeks. I will never shop with Ashley again. There are too many good furniture stores in Baton Rouge to put up with this type of service.

We purchased a living room set for our first house today, having an idea of what we wanted but changed our minds completely after David took us through the store. He not only showed us his favorites, but explained why they were his favorites, rated on quality, comfort, and/or how easily the couches were to clean. We changed our minds so many times and went back and forth on what we wanted but David was so patient with us and sweet! Our furniture shopping journey is far from over, and we will definitely be returning soon for more help from David! Thank you again!

This store is a scam. Do not go to this store, you have lot of other stores and online. My order was rescheduled four times and it was suppose to be delivered today, but it is not an open order anymore. They promise a date and reschedule it without informing you. If you end up canceling it they will charge you 10%, that's why i call it a scam. I will post the evidence in chronological order in my upcoming reviews.

Management was horrible! The furniture took an additional month to be delivered. Dresser came with large blemishes due to it being unwrapped and loaded in a wide open unorganized delivery truck. The store has yet to contact me after nearly a month about a replacement. Please don’t go to the Airline location unless you want an expensive nightmare!

My experience shopping at Ashley was very pleasant. I went to the store and purchased a bed for my daughter. It was pleasing doing business with my sales personnel.

Very Nice! Ck Out for yourself

This place is a scam. Please, do yourself a favor and go with a company that cares about their customers and knows what they're doing. 3 delivery attempts so far and they've rescheduled each time because of various reasons. It's been 3 months since I paid nearly $3,000 on a bunk bed and sofa and still haven't seen anything. Every time I've called I am sent to some non-local call center who couldn't care less about my concerns. Do not waste your time.

13 months after order and still waiting on furniture, also make sure your furniture isn't damaged. Our coffee table had a hairline crack straight to the table top.

If you want to teach you children hardship and overcoming great obstacles have them purchase furniture from Ashley here in Baton Rouge

Monique was an absolute delight to work with! We found exactly what we wanted and it was a great experience for us.

Deon was a great salesman & very nice from the beginning when we walked in the store . He assisted us with putting our furniture on the truck ! I will definitely look forward to working with him again .

Went to Ashley and got the couch of my dreams at an excellent price. Deon helped me and was extremely friendly along with the other employees. I would highly suggest giving them a try.

Cici was amazing and very helpful and pleasant to talk to. Monique was rude and condescending.

The young man who helped us was courteous and very professional. Experience was great.

Fast, friendly service.

I was led to believe that i was purchasing a new sofa set that had been "discontinued". It was sitting in the back warehouse. I purchased the set at "new" pricing and picked up the set the next day. When I unloaded the soda and set it up I found a tear in the front of the sofa that had been sewed in an attempt to repair the damage. I immediately called the store to let them know of the damage and was told that my purchase was "as is" and that I could not get a replacement. The sales person never told me that it was not a new sofa set. As of yet nothing has been done to resolve this issue. Extremely dissatisfied!

Chelsea helped me and made it so easy for me to pick the perfect couch for my place. It was a great and smooth selling experience!

Our sales person Ursula was so nice helpful. We found everything we needed. It was the quickest and easiest furniture buying experience ever.

Very satisfied!

When my girlfriend & I walked in we passed approximately 4 workers & nobody stopped us or even attempted to ask us if we needed help finding anything, but as we walked further back in the store we came across a young man named Caleb. He was GREAT from start to finish & I was very impressed at how thorough he was in explaining the different things such as how to finance through the store as well as different sales that were going on because of Memorial Day to even finding me the right mattress that aligned with my body properly. He also made sure I found something that was reasonable to my budget. When it was time to start the business aspect of everything I was approved for for a certain amount & he made a call & got them to approve me for a little more because the furniture I was purchasing was $94 more than what I was approved for. This prevented me from coming out of pocket $94. I will definitely be back to purchase more furniture for my new apartment & future homes to to come & when I do I’ll make sure to ask for CALEB & you all should do the same thing as well. 🫡💯 (only reason I gave it 4 stars was because of the rest of the staff lol.. they just did not give off friendly & welcoming vibes-they just would look at you)

Staff was patient and informative Did her best to help me

Not only were my items delivered months later than expected, they came damaged twice. I canceled

Sales lady wss great

The service at the store was very good they young lady who helped me was very nice, but when I purchased a mattress they say you get a 90 day trail and you can switch out if it's not a good fit for you but what they don't tell you that to return for another mattress under the warranty is that you have to pay a 20% restocking fee and in my case it would've been 800 dollars. But anyway when they arrived with the 5k dollar mattress it was damaged and I refused. Long story short IT WAS HELL TRYING TO GET MY MONEY BACK FROM THEM. So I do not recommend buying a mattress from here because if it's not the right fit for you, you will have to pay to exchange it go to mattress direct no exchange fee and you get a longer warranty.

Nice stuff. Only bought one thing cause deal was for first item only.