Ashley Store Bossier City, LA

I purchased a couch from Ashley 4 years ago with an insurance plan. If I didn’t call in any claims during the 4 years I had it, I would get the money back. Well that’s not exactly true, because the money is given back in a credit. I received one call about this months ago and when I called today they told me it was expired. Great customer service would have been to call me to remind me about the credit and invite me to come in. Now yes,part of this is my fault for not remembering this credit was supposedly expiring but I know myself and I only purchased the unnecessary insurance because I believed I was getting the money back originally. All of this feels very shady and is extremely frustrating. Now the review of the products. I had purchased a bunk bed with installation. When I was changing around my kid’s bedroom I found that there was missing hardware on the ladder and one of the sides. I was bothered because I paid for installation and yet bolts were missing that could have endangered my children. I called Ashley and they gave me the missing hardware. The couch….I bought the Cambria couch in the snow color. The cushions don’t hold up with children. The batting on the foam is coming off when I remove the seat covers to wash them. I wish the back support cushions were washable but they aren’t. The one star review is because I feel bitter about being swindled. Maybe you will have a better experience? I don’t know. But what I do know is Ashley furniture is on the cheaper end of things which is why I originally bought from them but you get what you pay for… next time I’ll know better.

Randy was very helpful and made the experience great.

Dedra was great Yall have a very nice store with some very good furniture . I long to go. there just to lift my spirits by looking around Bought a great bed ! it was an important purchase thank you!

I had issues at another store, I had none at this store. They had exactly what I was looking for, and the sales lady made us a very good deal on clearance end tables. There were some other issues stemming from the other store but the manager at bossier solved them all. Very friendly people and willing to help.

Excellent service!

I would like to thank Mrs Dee for her friendly greeting, patience , and showing me options of beds , to give me options to decide on which bed that I wanted to purchase and also the friendliness of Mrs Vanessa in the finance department and the accuracy and proficiency of the delivery persons

Bought the Boyington couch and loveseat, Brian was very helpful and professional, price was where I wanted to be, thank you Brian. Delivery was fast and easy, thank you very much.

Cathy was very helpful to all my questions . Took very good care of me

On time. Very efficient.

Very professional

Great great service very helpful for what I was looking for great stuff from the person help pick out my furniture for the one did the paperwork just great 👍

Everyone, starting with the Alexandria office-followed up by the Shreveport office, were amazing. They were all so helpful and professional. Thank y’all ☺️

Fantastic salesman We felt at home the entire time we were there

The delivery drivers were awesome. They made sure that it was set up and that it was set up correctly with the carpet. Very professional.

Found one person working behind a counter but he was very helpfull

We were greeted by Kathy Schwach and she helped us find just what we were wanting. She was very helpful and patient. She provided me with a tape measure to measure the items to see if it would fit the room ....like I said very patient and kind. We chose a 4 piece sectional. The price was very good along with the protection plan. Thank you for helping us find new furniture. I would also like to include Randy and the gentleman in finance, didn't catch his name but he was bald...both very nice and helpful. Thank you Scott Miller

Kathy Schwach was our salesperson and she was great!

Thom Gardner made us feel Special!!!!!Great Service,Excellent Furniture!!We will be back!!!Thank You Thom!!!!

Great. Delivery was quick and easy. The delivery guys were professional..love my new couch!

The delivery of our loveseat went very smoothly. the delivery guys were awesome

Kathryn was very helpful!

Saleswoman of the year Mrs Vanessa located on Viking Drive awesome every time.

Stopped in to do some window shopping and found some great deals!! Thank you, Mark! Love fhe proffesional experience with the personal feel!!

Very happy with the recliner I purchased, can’t wait to get it and take a nap. I like the leather and happy I picked the one that is manual. I had one before that you had to push a power switch to get out of and that wasn’t a good choice because if someone is knocking on the front door, you had to wait for the chair moving slowly before you could get out of the recliner. I like the warranty on the recliner also. If anything happens to it, stain something breaks if they can’t repair it during first four years they give you a replacement.

Nice men very strong and careful with my loveseat. Great service!

The delivery men were punctual, polite and professional!…….Great work!

Quick easy and straight to the point very helpful

Dee, Vanessa, & Kelly are awesome.

Delivery was so quick. Nick and his coworker were so kind. They were out of here in 20 minutes and I had a big couch and recliner.!! They unboxed put together in the layout that I recommended!!!! 5++++++++ stars!!

Kathy was a wonderful help in selecting our new living room furniture set! We appreciate her so much. Thank you for all of your assistance! We love shopping with Ashley furniture.

Very professional. Helped us find the perfect sofa. Answered all of our questions.

Very pleased with my purchase. The service was excellent. Thank you Tom. Veronica was helpful too! Great experience.

Amazing customer service.

The guys that delivered both were super sweet got the job done quick. Very professional

Great customer service from the time I walked in the door to the time my order was delivered! I'll definately do business here again.

D is absolutely incredible. She went above and beyond to make sure we left with something we would be proud to have in our home. We will only be buying furniture from her from now on!!

Miss Dee is amazing, she helped me the whole way through. Her customer service is unmatched!

SirMelvion and his team did an exceptional job installing the furniture super polite and very nice!

Called, spoke will salesperson, told her exactly what I needed, She told me my options, told her we would be there shortly. When we showed up, Kathy was waiting and led us to what we were looking for. Made our choice, went to counter, completed transaction and was in and out in 20 minutes tops. Went to distribution center, picked up, guys had it loaded and we were out of there in 10.minutes. Everyone was very professional. ONLY problem we had was distribution center was not marked as Ashley's just Ivan Smith and we took a guess they were one and the same. Needs to say both!

Salesperson Dee in Bossier City LA was outstanding at customer service! Delivery was quick and professional.

Friendly, helpful sales people who aren’t pushy. Got a great deal on a recliner and loveseat. Delivered by personable, careful people. Love the look and quality of our new furniture!

Professional and speedy service! Very satisfied with my purchase!

Fast friendly service

I have used Ashley of Bossier City for all of my home furniture needs and have had a tremendous experience each time. The sales and managerial staff are friendly, knowledgeable, and truly have your best interests in mind when making recommendations. Plus, there are so many options to choose from, you're likely to find exactly what you're looking for!

Great job!!!!

North Bossier Ashley We enjoyed our purchase experience. Tom helped us and we absolutely love him. Staff when he wasn’t there was also great. Would go through Tom again real soon. Got living couches and bedroom furniture. Looks great!

Good salesman. Not pushy at all. Friendly people

I am so pleased with the service today at Ashley my sell person was awesome and very knowledgeable… Great job Dee Davidson !!

Randy helped us find the perfect study chair for my apartment! Excellent service!!

Zero stars if possible been waiting for barstools forever had to call said at the store. Why didnt they tell me

From precious sales lady to the awesome delivery crew our experience was great. Thank you for all your help!

I purchased this bed for my grand daughter. Salesman Tom was very helpful but not pushy at all. Delivery was on time & efficient. She loves her new bed.

Fast, easy, good customer service.

I needed a recliner that was comfortable and allowed me to raise my feet because of circulation and allow me to watch TV in my home office. Explained my needs to salesman and he took me directly to the recliner I bought a few days later. Very comfortable. Checked out a few others in store but the initial one was ideal.

Rodger was awesome! Great attitude and customer service!

Friendly. Dedra was our sales lady

If you go make sure to talk to Deidre Thomas. She’ll make sure you get what you want.

Tom made out furniture selection easy as his knowledge led us to exactly what Momma wanted. Thanks!

They were great with communication and fast timing!

The Chaise lounges are great, the delivery guys were great, and overall communication was awesome through the process of buying, ordering, and delivery.

Everyone is always very friendly and helpful, Randy Hughens has been our salesperson and he has gone above and beyond to make sure we are always satisfied with our purchases.

Store Associate, Mr. Gardner, was knowledgeable and friendly and helped us find exactly what we were looking for. There is a large selection of furniture to choose from and the store atmosphere is good. We would recommend Ashley Homestore.

I’ve bought a few pieces from Ashley Furniture and never had an issue but the last purchase did. I contacted them and they immediately started the process to fix the problem and they did within a week my furniture was fixed. The repair man was very nice and started quickly and finished quickly. I appreciate good customer service above good deals but I got both. Very happy

Ordering was easy, we were able to track the delivery, and they came on time. Set up was easy. Very pleased!

The staff was helpful from one the floor to finance. Thank you for all your assistance.

truck was on time...tracking it was a nice thing..friendly employees..overall good experience

Dee went above and beyond to assist us. She’s great! Dee is personable, professional, and works hard to make sure, we the customer, got what we needed and wanted. I highly recommend the Bossier City store. Ask for Dee Davidson and you will be in good hands. Jimmy Cross

Everyone was helpful and very nice. It was a great experience!

Super friendly customer service with affordable pricing. No one following you around trying to force a sale. Tom showed us our options and answered all of our questions. Would definitely recommend them. Update to the above: Although the customer service was outstanding, we shopped local expecting quick delivery. We bought two recliners and they were delivered 10 days later.

Friendly staff especially Tom Gardner

Dee was very nice and made sure I was happy with my choice before I left. I would definitely recommend this store.

Mrs. Thomas took great care of us and gave us a fantastic discount on our items. The other staff members were friendly and welcoming.

Was told my furniture was going to be delivered today, but now I have to wait even longer due to the negligence of this company. Save your time and money, and go somewhere else. This is ridiculous

Ashley Furniture in Bossier City LA is amazing! From the time I walked in the door, Dee was so helpful in so many ways, I got exactly what I wanted for the best compared price! Shopping was sooo easy! Big thank you Dee!

Adjustable base delivered broken trash left under the bed and in our room. Then come to find out the receipt we got at purchase wasn’t accurate so now two weeks later after getting a replacement part trying to install it and finding out the bed we have isn’t the one on the receipt we’re just told the model on the receipt is actually not the one they delivered and that they updated in their system but never told us, even when we called about the problem with the base. Now hopefully next week they’ll swap out the base and three weeks after the initial delivery we’ll have a working adjustable bed. Needless to say, we won’t be recommending this or any other Ashley’s store after this experience.

Came in the store this morning. Deidre helped me. Let me look around. She checked on me. I’m asked for her card and I said I’d be back. Texted her later about a recliner, she quoted me a price. I came back in the afternoon and bought it.

My delivery today was awesome. The two men that made the delivery were very kind and considerate. They put my furniture together for me and the experience was wonderful. Ashley’s has top notch employees. Great experience

I initially stopped at the Ashley store to get a brief overview of the bedroom furniture sets. Shadiedra hit the perfect balance of being there to answer questions while respecting my desire to scope things out on my own with limited time. Weeks later my husband and I made a decision on furniture. She offered great customer service over the phone multiple times and did some digging to answer my questions, and we were able to complete our purchase. Thank you for never making me feel pressured or rushed.

I enjoyed browsing the furniture store and then finding me a chest of drawers. The sales people were pleasant and it was a nice experience.

Randy was a wonderful help! He was very knowledgeable and patient with all our questions. We absolutely love our new sectional! The buying process was simple and delivery was prompt and quick! Highly recommend Ashley’s!

Shadeidre was the perfect example of how to make a customer feel welcome. She helped us get exactly what we wanted and got us a great price too. We will always come back to Ashley for our furniture needs!

The loveseat was delivered early. I was so happy! Everyone that helped was great. I love my new furniture. Ashley has the best people! Would give everyone a 10..

Husband and I had a crunch-time issue, needing a dresser NOW. We had amazing service and were able to get things taken care of quickly. They have a customer for LIFE now.

Great experience. Tim was awesome

Excellence from everyone in every way. Most especially the delivery guy's...Bravo!

Had a great shopping experience at Ashley in Bossier! Our sales lady was amazing! Shout out to Shadeidra! She let us do our thing, and make our choices without hoovering over us! But she was always there to answer any question, and offer great opinions as well. Will definitely recommend this store and Deidra any day!

Dee was very helpful and courteous. It was Memorial Day weekend, and they were very busy. She handled it all very professionally.

So friendly and helpful. Great guys.

Dee was great to work with. She is very helpful

Great service.

Ms Brown was very patient with me and helped me find exactly what I wanted. She is a credit to your store.

Best service from Randy Hughens!

Our family had such a great experience at Ashely Furniture today. Deidre was an awesome sales rep! I will definitely be coming back to buy more from her. I definitely recommend working with her if you’re in the market for furniture.

Great customer service. I was kept informed about my mattress delivery. I knew exactly when the truck was coming. The delivery guys were very friendly and helpful.

Great customer service by Dee

Dee Davidson was good. She knew what I wanted and went right to it. I will ask for her next time she was that goog in my opinion.

Customer service was excellent. Will definitely be shopping at this location in future.

Our salesman greeted us at the door, showed us what we were looking for, stayed available for questions but didn’t hover. I like that. Once we decided on a purchase, he and my husband found common interests and visited while I completed the purchase and pickup details. He was friendly, informative but not pushy. Everything you would want in an employee. Great service start to finish. And we are very pleased with our purchase.

My wife and I walked into the store looking to buy a bed, mattress, and box springs. It was as if we were invisible. The sales folks never even glanced up to acknowledge our presence. We basically had to go to the back of the store and beg for help. First and last time I will be shopping there

The gentlemen who delivered my furniture were very professional, hardworking and friendly. Great job

Great experience at Ashley's Furniture in Bossier City. First time ever going there and I will go again. Would recommend. Courteous and helpful staff. Delivery was on time. Delivery personnel were very courteous and respectful. Will purchase from Ashley's again.

Everyone from sales to delivery were great. Very friendly and courteous. We bought from Ashley furniture years ago results were the same both times no problems at all. I will continue to shop there and recommend Ashley furniture to Everyone.

Real great to do business with, very nice and Curtis.

Shopping at Ashley furniture was a very pleasant experience. Tom couldn’t have been any more helpful than he was. He was very friendly and let me look as long as I wanted. Purchased a dining table and 6 chairs. They are DARK TEAL and I can’t hardly wait! Thanks Tom🤗

Mrs. Dee is who you need to see! She was such a tremendous help to me and my wife finding the perfect layout and design that fits our needs and style. Now that I mention style, Mrs. Dee has that! She is like all the pieces you need in one person. Interior designer, decorator, saleswoman, industry expert, etc. You can’t go wrong.

Randy was very helpful. He helped me find exactly what I was looking for!

Good service. Good delivery. Satisfied customer.

We bought two beds today . Very nice staff. I really recommend.

I have been waiting several months for a repair technician to visit and fix the North Shore King Poster Canopy Bed. The store sold my original set and provided the display model, which was damaged. I have brought this issue to their attention multiple times. Initially, I was informed that the repair technician was on vacation and there was a backlog. The delivery driver also notified the store's salesperson and management about the damages. However, each time I call, I receive evasive responses and no follow-up calls.

Ashley Furniture is the place to go!! Deidra is THE BEST to help you choose the Furniture you need!

Getting these recliners to match our 4 year old ones was a breeze! Walked in and showed the rep a picture. Found out they have recently discontinued these but she was able to find 2 for us at other stores and scheduled everything for us. The delivery guys were amazing too! They showed up an hour and a half earlier than expected and I was not ready, but they were super sweet and worked right around my mess- as I had been in the middle of moving all our furniture around trying to have it ready before they came!

Haven't finished purchase yet ordered sectional couch almost 2 weeks ago in store which was great experience no issues was to receive follow up on couch last week so we could set up delivery haven't received call yet

We had a great experience picking out a couch today with Deidre’s help!

We had a pleasure picking a bed out for my son. Ton Gardner was an amazing salesman. He was so friendly made it a comfortable environment. I highly recommend.

The people at Ashley furniture are so nice and accomadating to their customers. I'm very pleased I shipped there!!!!!

Very easy process

Kathy, the assistant manager and all the workers we encountered were professional and friendly. The process was quick and efficient and we are excited for our new furniture.

I love the guys who was sent out and they did a great job.

Guys were so friendly and helpful!

Dee Davidson was exceptional! She had great customer service. Very pleasant experience. Super friendly and personable. Made the furniture shopping experience smooth and easy! Love Dee!

Knowledgeable salesman and offered alternatives when the sofa and chairs I wanted were no longer available. Delivery and setup was quick without problems. Tested all functions (recline, massage, heat and headrest adjustment). Found one light on sofa did not work. Technician scheduled repair person that day. Technician arrived as scheduled (could follow his progress on other calls from a text msg generated by Ashley). Technician was professional and quickly diagnosed the problem and had the malfunctioning light repaired in 10 min. Excellent outcome.

Mr. Tom Gardner was very polite and helpful. Made finding a nursery recliner easy for me and my wife!

Best experience ever purchasing furniture. I highly recommend Ms. Shadeidre Thomas. She doesn’t pressure you and gave us awesome deals. She is very patient and met all our needs. Ms Thomas will be the first person I contact on future purchases. Thank you Ms Thomas of Ashley Furniture in Bossier City.

Service was fast and efficient!

The furniture is incredibly nice the employees are extremely helpful I think it's the #1 place to buy furniture

Jason was very knowledgeable. He got our chair repaired and working like new. He has a great personality.

Easy & quick drop off . Getting the delivery update didn’t take as long as I thought.

$1100.00 dollar purchase on the 17th of February. Then, I received an email on the 1st of March because they input the wrong phone number. I called corrected the phone number and set up for delivery for the 5th of March. I called on the 4th and they had no record and couldn't deliver then. I am disabled but still moved furniture around to make room for a non-existent delivery. You are only important to them until they get your money. After waiting for 2.5 hours for a call back I had to call again. But they were with customers and would have to call back. Obviously they had to get someone else's money. DO NOT PURCHASE FROM THEM

I Great Place to Buy a New Recliner Chair

We found the perfect sofa and love seat that is washable. Our sales rep was friendly, helpful and made great recommendations. Highly recommend.

The service technician was attentive to what I described as the problem. He was effective in completing the repair. Thank you for your service. I’m enjoying my furniture.

Delivery guys were great 😊 and professional! My sectional took over a month and I wasn’t happy with that especially because they expected it sooner but I absolutely love 💗 it and I highly recommend purchasing a battery powered charger!!

Tom was super helpful and informative.

We liked that we could walk in and look around without any sales pressure…when we were ready we approached Kathy who was very knowledged on the pieces we were interested in or looking for and made the whole experience smooth and enjoyable! The hardest part of the whole experience is waiting for our dining set to be delivered to the warehouse!! We will definitely be shopping Ashley furniture again and again!! Thank you Kathy and Ashley Furniture for giving your customers (me) a place to choose quality furniture that not only looks good but for the choices to choose from!!

Shadeidre made the process quick and painless . Would highly recommend.

Ordered online and they had it in stock by the house. The furniture was here in 2 days!

Was what we ordered they were here early in the morning done quickly and did excellent

Used them for years and have always been pleased. Today was fabulous. We'll taken care of and super store associate!

Randy worked with us, and had grat suggestions. There was no high pressure sales pitch.

Mr. Randy Hughens a product specialist at Ashley Furniture was a very Godly man. He was super attentive and very professional. I highly recommend y’all come see him at Ashley Homestore in Bossier City!

My experience with Ashley was great! Thanks for Deidre Thomas at the Viking drive location in Bossier City. Very very people friendly and she will take good care of you!! Go see her!! The finance lady at the front desk was awesome and also the delivery drivers crew were kind and got in/out in no time!!

Awesome customer service!

Kathy was efficient and to the point. I was in and out in about 15 minutes.

Shadeidre Thomas gave us excellent service and was very friendly to my entire family. She was very helpful in explaining the different prices and products. I would definitely reconsider Ashley’s to everyone.

Furniture for larger people is slim pickings, but at least they have some.

Furniture was delivered in great condition. It was back ordered so we had to wait a bit. We would have appreciated if they had sent messages regarding order status during the delivery process. Other than that it was great. We waited 3 weeks for our furniture and an update would have been nice.

Everyone was very friendly and helpful from beginning to end. Didn’t have to wait long made my purchase and was happy except I have to wait a bit to get my furniture because of back orders ,,,,,,

Very nice people, give you space you find what you looking for ! Definitely will be coming back

If I could give no stars, I would. I left out this store feeling robbed and taken advantage of. The salesperson told me whatever she could do to make a sale. The person at the desk never corrected her, just went along with it. We even contacted the manager and he did not do anything about it. I won't be shopping here again.

Deidre is the best

Delivery was on time, and the guys were super helpful and friendly.

Dee is absolutely amazing. I can’t say enough great things about her!

Service was great! Got a good deal on a recliner and some new bedroom pillows so we left happy 😁

Very pleasant atmosphere to shop or just browse.

Dee was wonderful plus very knowledgeable! Excelent service!

Chris was great. Very patient with me!

Ordered online last nite and received a call this morning to schedule delivery. Fast and friendly service

Service guys were knowledgeable and did a fantastic job. Very timely as well.

This is our third time having Kathy take care of us at Ashely Furniture. She has always been so helpful, kind and goes above and beyond for her customers. I highly recommend Ashley and if you get Kathy to take care you, that’s an added bonus.

Tommy and Tim are the best delivery guys! Great service all around!!

Excellent experience all the way around with Ashley furniture! Our salesman, Mr. Tom, was very helpful (on multiple trips) & made sure we got exactly what we wanted. The delivery crew, John & another gentleman, were so polite and did such a professional job getting everything in our home. They even took extra care protecting the furniture, because it was a rainy day. ---- In the end, we are totally impressed with our furniture & Ashley!

On time, great guys. Service with a smile

I love this store. Employees are very friendly and helpful. And they don't follow you all over the store!

We had a great shopping exp at Ashley. They made buying a new couch easy😊

Deidre was very helpful and a lovely young lady. Highly recommend her. Went back in to see Miss Deidre and she was as delightful as always. But the girl behind the desk she struck me as being rude Ms Deidre asked her if she was going to call to see about getting a question answered because I need service on a piece of furniture that I have warranty on and she said no so as I'm concerned if it wouldn't be for Deidre I wouldn't be going to that store

The overall experience was amazing, from the purchase to the delivery. The gentleman that delivered the furniture were quick, kind, and professional. I would definitely recommend this company for years to come!! VERY pleased with Ashley furniture company and their employees!!

Deidre was very helpful!!! Gave us a great deal and we were in and out. Merry Christmas!!!

SirMelvion and his crew member were awesome. Great communication.

The professional and expertise of Dee Davidson was amazing. Her help to locate the best fit for my home.

Purchased 2 recliners online. It was easy to find them (what I needed) and easy to finish the process. Will use the site again. I’m just waiting for my delivery. They’ve said it’s about a month out.

Great delivery service 🚚 The delivery guys were very prompt & professional

We were greeted by a friendly face as we entered the door and our needs were addressed immediately. We left happy customers

I went in wanting a cheaper option, and the salesperson did not try to upsale. I'm happy they didn't, I would have left.

Very respectful of what we want and making that happen. Randy Hughens was awesome.

We had a great experience at Ashley , as soon as we came in we where greeted by a very friendly woman . Her name is Shadeidre , she asked us what we where looking for . She helped us , and found exactly what we where looking for . She was very knowledgeable , we where helped fast and where able to be on our way in no time . I would recommend Ashley in Bossier City to my friends and family

We had a great experience. Love my new furniture!!!! Tommie and Timmie who delivered everything did a great job!!!

The two people who delivered my sofa and chair were professional and polite. Thank you.

Great showroom in Bossier and excellent customer service.

Very helpful with making a good decision

Kathy Schwartz helped me and she is professional yet approachable and very knowledgeable! Definitely will return to see her!

Dee took her time and walked the show room helping iron out the details. 5 star service

Great service with very knowledgeable staff. Probably the best experience purchasing furniture. Would recommend

Thank you Kyle and Deshunda for helping me find the right chair at a good price! My dad was recovering from surgery and needed a lifting recliner. You worked quickly to get me what I needed same day.

Deidre is a superstar! Her customer service skills are superb, she was attentiveness and understanding of my needs. I will definitely return for any future needs.

Shadeidre was a great help! Went above and beyond. Great personality. Look her up if you go!

We have been conducting business with the same Product Specialist, Ms. Dee Davidson for 6 plus years. Eight transactions later, we are still satisfied customers. Ms. Vanessa was patient with us and walked us through the process with comfort and secured our selection. Thank you for your excellence.

Dee was my sales representative. She went far and above inhelping me find the perfect piece to help accommodate all of my needs. Ashley's collections are of excellent quality & their delivery teams is exceptional.

Bought a new dining set for our eat in kitchen and a new accent cabinet for the entry way and were VERY pleased with the excellent customer service!

Payed for someone else's. Chair and they got 1170.00 we WILL NEVER BUY THERE AGAIN!

I am very unhappy with this store. I ordered a new bed set on June 29th. I was told I would have everything in the next 2 weeks. 2 weeks rolls by still no furniture. I called them back, they told me it would be here on August 12. Here is it past August 12th, still no furniture and no communication from them at all. It has been over a month and still no furniture. I will never try to buy from Ashley’s again. When I do call, the receptionists has little to no concern about my frustration. I had my room cleaned out due to them telling me it would be here in 2 weeks. I have been sleeping on the floor and living out of bags because of a promise that I would have my bed in a manner of time. Please save the trouble from buying from here. Update: Just called the store again, now my bed is on backorder and the truck should be arriving next week. It has quite literally been almost 2 months. Super aggravating.

Good job

Shadeidre is the BEST!! It's worth choosing Ashley in Bossier just for her assistance . Excellent products at a nice price.

Tom was so helpful and kind! He made our shopping experience stress free and fun!

Very friendly keep up the good work

Tom was great! Took his time with us to make sure what we were purchasing was going to work for our needs. He was never pushy and was very knowledgeable about their products. We’ve always liked the ease of dealing with Ashley Furniture. We did learn that all Ashley’s are independently owned and financing options are different store to store. So just make sure you know what your store offers before proceeding. Overall, it was a great experience. Should have our son’s new furniture within a couple of weeks!

Kathy was fantastic. Very knowledge and did everything she could to get us the best price. This was our 2nd time using this store and both experiences were great!

Dee was a great help!

Vanessa Devers, our salesperson, is awesome! We also had a great experience with delivery of our furniture. The guys were professional, quick and nice guys. All around great experience.

Shadeidre Thomas was very knowledgeable and polite . She was very easy to talk to but was not Pushy trying to make a sale I appreciate the way she conducts business very professional Woman :)

A lot of help finding what I wanted and with other ideas to bring the living room together

Dee was helpful and kind, and we were pleased with color and price. We are going to enjoy our new chofa!

Thanks Kathy you made my experience so much enjoyable. We need more associates like your customer service and your patients.

I had a wonderful experience. I will definitely be back and purchase all of my furniture for my Nursing Home. What made my experience great was my sales lady Shadeidre. She was the best she assisted me with every aspect of my needs. Very professional with outstanding customer service! Thank you for making my experience easy and fast! I definitely will be back soon for my personal needs. I will be asking for you and you only!

It was satisfying and simple. I got the furniture I wanted and service I needed. Thank you.

Our sales person, Deidra was absolutely wonderful and we loved her! Everyone else in the store look like sharks wait for their next meal. Let folks look and shop!

Unfortunately this store will sell you things that they don't even have in stock!! We ordered a couch, chair, ottoman, and a whole bedset. Was told 2 to 3 weeks at time of purchase. But when I called 2 weeks later just to check on our items, I was told our whole bed set is not even in stock and they have know idea when it will be. Cancelled everything and had to pick out all new stuff at Ivan Smith last minute. All of our furniture from them was delivered and set up the next business day. Was told that this unfortunately happens all the time at Ashley. SMH.

Sale person was absolutely amazing and prices were great.

We kept coming back to this store after shopping around and they were absolutely amazing!!!

Excellent. Helpful without being aggressive. Checked back but only came to answer questions, then left so the wife and i could discuss what we wanted to do. Very happy.

Great Customer Service.

Went in looking for a bed that I saw online for sale, but was out of stock. They didn’t have it in the store, but one of the sales associates (Shadeidre) was able to deliver it to the store for me and still keep the online sales price of the bed. The workers was AMAZING and very helpful. My mom and I both found beds today!

Randy Hughens along with the rest of the team were absolutely incredible. They were able to help me find all of what I was looking for just off of my descriptions. I also got very good deals this Memorial Day weekend.

Very pleasant two visits before our purchase from Charles Gardner. He answered all questions. We had no pressure from anyone.

Tom was great, very patient and highly knowledgeable. I will be there in June for more furniture. Thanks Tom for allowing me to shop at Ashley.

Awesome!

I came to the store with something totally different than what I left with because of Randy he went to the top level to help me save his famous word is (cheap) ...But I chose with his help 6 beautiful chairs and save money I will be back to see him haven't had a delivery so I can't say any thing about that

Friendly, knowledgeable, and energetic! Tom was great, thank you for your help

Found what I was looking for. Salesman worked for the sale

The sales person did a great job helping me with my purchase.

I had an awesome experience shopping for the furniture I wanted at Ashley. Randy was extremely helpful without being too pushy. He listened carefully and patiently to what I wanted. He went out of his way to help me successfully put it all together. Randy is a plus for Ashley and I will return.

Tom was are sales person and he was great we will definitely be going to the bossier store for now on

Everyone was very nice and business like.

Enjoyable furniture buying experience.

Dee was very professional and helpful

Shadeidre made our entire shopping experience go very smoothly and simplistic. We were shopping with my elderly father in law and she was so patient and got him exactly what he wanted.

Very friendly and attentive staff!! My to go spot for all my furniture needs! Awesome!!

Outstanding service. Tom found exactly what I was looking for.

My wife went to the showroom in Bossier to look at Rocker Recliners to replace our old one’s. Tom Gardner assisted her with her quest. He listened to what she wanted in the recliner and looked at several. She found one that she liked, txt me info and photos. Said it had all the features and it was comfortable. Tom worked all the figures out and the price for two of the chairs was fair. Got one chair delivered last Friday. Great chair. The other chair is being delivered tomorrow. A shout out to Tom. Thank you for taking good care of us (I’m at home after having surgery). Very pleased. My wife said you were very polite and listened to what she was saying. Also thanks to a great delivery Team. Very professional. Even moved the old chair for us. Thanks Ashley

Great shopping experience! They let you look around in peace. No pushy or agressive salesperson. Kathy was a huge help in getting me a new couch.

Our sales lady was very helpful. We were allowed to shop without pressure.

Best service “I highly recommend this business.”

Great customer service!

Dee always provides an excellent experience at the Bossier location- See her for all your furniture needs!

Had an awesome experience here. They were helpful without being pushy. Tom helped us out originally, and when we came back on his off day, Randy helped us. Both were very kind and respectful. The atmosphere is very laid back and friendly. I highly recommend coming to this location and speaking to either of these kind gentlemen.

Very helpful and compassionate people!! Glad we stopped in to buy a bed!! Would definitely recommend taking your business here!!

I purchased a bedroom set for my daughter. Chris helped me with the purchase and he answered any concerns that I had. I was in/out quick.

My husband and I purchased a love seat and lamp. Our sales person was wonderful and helpful.

Ashley’s Furniture Bossier City Kathy and Kelly were delightful to work with. Kathy made the initial sale, offering in store discounts. This was on Friday 2/16. Over the weekend just by happenchance we found lower prices for the same furniture online. On Monday morning I called the store. I explained to Kelly, as Kathy was not available, the deeper discounts that I discovered. She was most willing to match those prices, which amounted to several hundred dollars. Both ladies were knowledgeable and it was a pleasant experience overall. Thank you again for the opportunity to share this with you. Martha Morris

Randy was my salesperson eventually, I liked the fact that they are not right on top off you as soon you walk into the building, Randy helped me out with some questions I had and was very pleasant and helpful what made us come to an agreement pretty quickly, he told me like it was and didn’t beat around the bush, all in all a great 👍 thumbs up!! Thanks

Painless

We was just looking, not ready looking to buy anything, but Randy was the new sale person that was very friendly, not worrying you every five minute. Just let us roam over the store, until we Finely we found furniture that we liked.thanks Randy.

Dee Davidson was an amazing salesperson who was very patient, knowledgeable and helpful. We were purchasing a lot of furniture and she was very informative!

Sale and service were excellent. Kathy did a great job.

I absolutely enjoyed shopping at Ashley's, our salesperson is Randy Hughens which through the whole process was VERY helpful, knowledgeable, and all around made our furniture shopping experience fun and educated us on the items we purchased 😀 😄 Thank You Kindly!

Great experience’! Salesman, Tom was amazing!

Dee was so wonderful. I really enjoyed working with her. She is very talented and I thank her for all her help.

Kathy is an excellent salesperson.

Kathy Schwach was excellent. She was very accommodating and so friendly and I assure you she will be my contact sales rep at Ashley. Not to mention, my rug is perfect. Very Pleased 😀

Went in to buy a bed end of December, shopped around and picked a bed out and told the sales person we didn’t want a high bed and would like a bed that didn’t require a box spring, she showed us beds, we picked one out and she said we needed to buy a roll slat. When we purchased the products we were told the bed should come in the following week, well it actually took 3 weeks for the bed to come in, for us to get it home for the bed to not be compatible with the roll slats. I’m disappointed, and do not plan to ever buy from Ashley’s again as the salesperson clearly didn’t know what she was selling us, and I just wasted money. Do not recommend this store.

Ms.V(Veronica) always greets me with a smile. She’s always kind and very helpful.

Mrs. Davidson greeted us as soon as we entered the store. Her professional was awesome she worked diligently to help us found the items we needed to complete our home.

Dee was exceptional showing us the bedroom set that we were looking for. She ensured that we were taken care of right up to us leaving the store.

Very pleasant and professional service

Grate

Sales people were knowledgeable and helpful he was able to locate what we needed.

Outstanding Professional s

Excellent help, made the while process easy!

Kathy was very helpful will definitely be going back.

The staff was so helpful, very professional, and patient.

D was a pleasant to work with! Quick and upfront. Thanks D!

Very helpful at finding exactly what we were looking for

great experience. John is a great salesman and he took his time and answered all my questions. I will be a repeat customer.

Competent salespeople. Helpful people to get a lounge chair delivered quickly

Bad service take long time to make some deal

GREAT SERVICE 👍

Friendly, Professional, Courteous. John was very helpful and so was the young lady who completed our paperwork

Kathy was extremely helpful in assisting us find a sectional that fits our new home. Very knowledgeable about products and guided us in the direction we were looking for.

Salesman was very nice and was not smothering.

Nice people. Decent sale price. Hard to find a soft sofa but finally found one. Thanks Cathy!

Purchased a floor lamp. Salesman was very nice and assisted with placing the item in my car. I did not get his name.

Great customer service. Helpful. Friendly. Great price.

Best furniture store, top quality furniture at great deals!!!

Ashley is timely and efficient in their overall ability to supply and deliver on all of your needs.

Went in Saturday evening amd found everything that we needed! John was very helpful and patient. Great service! B H

Awesome and funny sells associate. Mr. Randy truly looks out for you and makes the experience stress free

Mrs. Cathy did a fantastic job showing us around the store. She answered all our questions.

Quick and simple. Great service. Thanks for the easiest shopping experience.

Bought two lamps. Didn’t like that they said they had none in the back. Especially since there were scratches on both. Really liked the lamps so I bought them.

Randy Hughens was very easy to work with. He was very knowledgeable and professional. I would definitely recommend him if you are looking for furniture.

Great service.

Super friendly , great service, took the time to find what we wanted !!! My wife and I went to a different location that had terrible service. After shopping all over Shreveport/ Bossier , East Texas and online , looking at THOUSANDS of different peices, dealing with ridiculous people, we called Brian!! Glad we did!! The Bossier location was EXCELLENT!!! Placed our order promptly and left us smiling!!!😁Thanks!!!!⭐⭐⭐⭐⭐

The staff was so friendly. It didn’t take long to pay for our merchandise and we were on our way home. We have bought many pieces of furniture at Ashley

Randy Hughens did a great job as our salesperson. All persons involved in completing our purchase were great as well. Excellent prices for all our needs were in place or offered.

I received excellent customer service from John. I bought the item that I was shopping for at a great price. Thank you.

Nice people and fair price.

Found exactly what I needed. The salesperson was great.

Professional service and a great price.

Great service, Kathy greeted us and helped with all our questions. We found the furniture we were looking for and had a great experience.

Easy, fast, and found exactly what we wanted. Employees were knowledgeable and friendly. Thanks!

Their great customer service helped me make the right decision for our bed. Thanks!

Good service

Randy was a great! He helped us furnish our whole home. He went out of his way to show me the pros and cons of everything we looked at. His recommendations were right on point with our wants and needs. He went above and beyond to help us with the pricing for everything that we got. I highly recommend Ashley’s for all your furniture needs. Be sure to get with Randy as your salesman. He is the BEST!

Very helpful and gave me a great deal on my new home furniture!

We purchased a sofa at the Ashley Home Store (Viking Drive) in Bossier City, LA. Product Specialist Ms. Dee Davidson provided "significant" help in choosing the best sofa for our needs. We have been buying quality furniture for more than 45 years from retailers throughout the United States. Ms. Davidson is the "most" customer oriented and product knowledgeable specialist we have "ever" met. We will shop this store in the future.

They were very transparent with pricing and helpful with the questions I had

Very easy to order online. Great customer service to schedule delivery!

The customer service was phenominal and i will be back soon

Dee was very helpful and knowledgeable.

Mrs Dee is the best, for all of your furniture needs.

Great experience. Really nice store. Found exactly what we wanted.

Friendly no pushing to buy answered all our questions made the sale for the right price. Will definitely shop there again. Great Job Kathy. Thanks Leon and Joyce Hinkle

Excellent service! Sales rep was great 👍

The salesman was very helpful

She was pleasant and polite,and understood what I was looking for

I'm not new to Ashley's and love that I continue to experience the same helpful service.

BRYAN WAS GREAT!

Kathy Schwach was great she was extremely helpful. She made it very easy picking out the perfect recliner for me. And I'm picky. She is so nice just great doing business with.

Kathy Schwach was one of the best sales people I have ever worked with. She measured every item I was interested in. She went above & beyond what I expected!

The ladies in the Bossier City store were so helpful!

Always great customer service!

Had a great sales experience with Dee. She was not pushy but was nearby whenever we had questions and helped us check out fast without skipping steps. Good overall

Kathy was super helpful!

My sale lady Kathy was very nice and efficiand she was very helpful on helping me pick a sofa .

Easy to shop with Ashley, the staff was courteous and helpful. Also, respectful of my time and taste.

The Bossier City store was very helpful with me getting my nightstand and mirror for my dresser. Thank you Mr. Randy, Ms. Vanessa assistant me with the payment. Thank you both 😊

John was awesome with helping me find the right product I was looking for and Vanessa was excellent in helping with a smooth transaction

Randy was amazing. Knowledgeable and patient. Great selections and easy setup for delivery.

Dee was very patient and professional for the second time that I have chose her for not only when I renovated my home but when my Son bought his first home. Dee is an awesome asset to your company. We will be seeing Dee again soon. They think they know what table they want to choose. Thanks again Dee😊😊😊☺️

Very professional

Great service by Kathy. Didn’t hound us to death. Let us have some room to look around, talk, and discuss what we needed. She was there whenever we had questions. Love the store.

Friendly staff, very helpful, and accessible. Lots of premium furniture and household items available for sale.

Great service

I feel I should have been able to purchase a product that was listed on the Amazon Ashley’s website in my local store for the same price as it was for sale on Amazon. Doesn’t make much since, and the sale was denied locally because the salesman wouldn’t make any commission, I assume. He said he couldn’t match the price. My salesman was very polite about it and there was no problem with him at all. Either way, I am an Ashley customer and should have been sold the product for customer convenience locally instead of having to buy it from Ashley’s Amazon.

I like that I could shop without being followed around. My salesman was attentive to my needs when I had questions and I have found the furniture for my home.

Ms. Dee Davidson is the best!! She took really good care of us!! She didn’t hover over us. She checked back and gave us time to shop and decide then she was most helpful when we needed her.

My sales associate Randy was super helpful.

Excellent customer service Very professional Would glady do business again

Good friendly service.

mrs kathy was great very helpful with all our needs and getting us great deals!

Kathy was a pleasure to work with. Efficient and knowledgeable. Helped me make an informed decision on a mattress.

Chris Hughens was Kind considerate an even more than willing to take cushions to other chairs to make sure we had good matches… he was knowledgeable an more than willing to do the leg work.. I’ve been shopping at this particular Ashley’s for some time an I must say that was the shortest time I’ve had to spend getting what I had in mind.. he listened. being an old lady now, All of this was very much appreciated 🙂 I’ll be looking for him when I come back to get my dining rm set..thank you

They gave great advice on furniture and helped me get the best price, thanks Randy!

Associate Kathy very helpful. Perfect bed, exactly what we were looking for.

Good

Brian was super helpful. I’m over 100 miles away and he was kind enough to text pictures of the item I was buying. Will definitely shop here again.

Great service, great price, highly recommended! Mrs Dee was very helpful, thank you!

Kathy had great customer service and was really helpful! Took her time explaining things to me and even got me the bed I really wanted! Thank you so much.

The service that was provided is "second to none", the professionalism, kindness and courtesy will keep me coming back. Thank you all.

Was warmly greeted upon entering. Sales person listened carefully to what I wanted and showed me around. No pressure to buy but I did!

Very helpful and wonderful customer service from the team

John is the best!!

Very professional and welcoming.

The visit was great. John was very responsive and the products were plenty and good quality. A positive experience.

This store provided what we were looking for in our home. The sale representative "Dee" was professional and courteous, which made our experience even better.

Well I needed a recliner Kathy found one from the floor model It was same color and leather and next it was a done deal and my worries were over hopefully everything turns out will we'll be delivered Wednesday. Thanks. * Cathy

We took our time no one followed us They did speak when we arrived when we ready to discuss a purchase it went smoothly

Very helpful and courteous

Staff very friendly, attentive to customers’ needs. Bryan is an asset to your team as well as the young lady who facilitated the sale today! Ashley furniture store is the apex for quality and customer service. 👍

Dee was the wonderful lady who helped us out. She's very sweet and professional .

This is a great place to buy your furniture from go see Mrs. Dee Davidson. She is the best. Thank You

If your unsure undecided don't want to break the bank looking for quality great customer service. Some one who really values and care about the customer will go above and beyond, will have your best interest a heart it's not just about making a purchase with Randy Hughens it's about establishing relationships. I respectful recommend Randy Hughens to you.

1 word "Amazing"! Awesome employees

The staff at the Bossier City Store is Awesome. We walked in close to closing. Deidra greeted us with a smile, remembered us from past visit, and patiently worked with us through the sale. What a wonderful experience!!!

Big store with lots of options to look at. Helpful staff. They will give you a quote on anything you're interested in so don't be shy

Staff was friendly and helpful as usual!! I love the shopping experience at this store.

We had planned several stops… went to Ashley’s first, Dee was our salesperson. We found exactly what we wanted… in and out within an hour. Good service, friendly people!

Dee was amazing.

Kathy from the Bossier store helped me with my purchase and made it so hassle free. I love Ashley Furniture.

Dee was amazing!!! Thanks for all of your help!!! Great experience!!!

Bought a mattress and some awesome pillows from Ashley’s! Dee helped us out so much in showing us exactly what we asked for. Delivered to a T with a fantastic smile and attitude. We will be asking for her help again soon I hope. Saw a beautiful couch that I’m drooling over. We will be back again. Well, that was written a while back! Today we bought an easy chair, loveseat, ottoman, and rug. Again, we used Dee. She’s a joy to work with and oh so patient! And Godly

Very nice and honored online price with no hassle!

Each customer service advisor has been amazing to talk to and incredibly helpful

The Young Lady,Dee is a Wonderful sales person,She took care of me and my Friend and we both left there with Something we Loved.

They was very professional and helpful

Everyone was friendly, helpful, and made the experience enjoyable.

D is very helpful and a breeze to work with! This was our 3rd time working will her and will definitely be coming back in the future

Very knowledgeable and helpful

Extremely unprofessional sales woman. Arguing with another sales person in front of customers about who is taking care of who. Don't worry lady you won't get my commission.

The entire Bossier City staff is awesome in every way!!!...(except when they overcharged me on several occasions.....lol..just kidding). Practically everything in my home is from Ashley Furniture Bossier City!! They are the true example of customer service excellence!!

We have shopped with Ashley's for lots of years probably starting 25 years ago we have had multiple sales people. John is our sales person now and always takes care of our needs. I've had only one problem during covid about getting furniture we wanted on time. but not an issue considering The Times

Dee was absolutely AMAZING!!! 10 out of 10🎉🎉🎉

Great personal and professional service. Mr , Gaines is an attribute to your company.

I had a wonderful experience. The sales lady was very personable and helpful. I found exactly what I wanted and needed. No pressure sales.

As always Mrs. Dee was extremely helpful and knowledgeable. It’s always a pleasure to see and work with her!

The staff was very friendly. The sales person,Cathy was very knowledgeable. She greeted us immediately and answered all out questions that we had.

John was very helpful & very knowledgeable!! He help us make a great choice!

Very nice staff and beautiful furniture.

Great customer service...Brian was so helpful and accommodating. Thanks.

Randy was super helpful! Great buying experience for us.

Good experience. We were not hounded or followed around the entire time.

I walked into the store not really expecting to find what i needed. I was immediately greeted by a salesperson- which was nice since I’ve visited other stores and walked around without any acknowledgement. I described what i was looking for and why specifically. He took me direct to what i needed, and noted it was marked down which made it even better. The entire transaction from entering the store to loading up my purchase took less than 30 minutes. Thank you, Ashley’s, for being customer oriented, friendly and efficient. I will return.

Wonderful customer service! Kathy is such a blessing. She was able to get what I was looking for in a timely manner with delivery.

Made an online purchase of dining room furniture. Had a phone call with update of delivery the next day. So far very pleased. I am Aldo having the set assembled by Ashley. Fingers crossed 🤞 this all goes well.

My sales person was Brian, I’m pretty sure that’s what he said. He was very nice and helpful. I appreciate all his help.

Shadeidre Thomas is the best! She found everything we needed and went above and beyond our expectations!

Great experience from showcase of my vision, display of color options, and the various payment options. Thanks to Dee for a great experience.

Excellent service

Kathy Schwah did an excellent job of making us feel comfortable and satisfied with our purchase.

Store associate Joenita was extremely helpful. She made the shopping and purchase process very simple and pleasurable! The deliverymen were courteous and professional! Overall our experience was very favorable!

Sales person was very helpful and friendly.

Horrible experience. The man did not want to listen to what we needed. He got upset when we said that we were looking for a recliner and walked off saying he wouldn’t recommend anything in his store to us.

We have purchases numerous furniture pieces for multiple rooms, and Ashley Furniture never disappoints. Aways friendly and professional.

Courteous and friendly

I was given a quote for a table and then when I purchased the table some time later they called me and told me they were not going to honor the quote because the table had gone up in price.. It did not matter that I had already received a quote. I tried to speak with the manager about this and they refused to take my phone call or call me back. Very bad business. 1 week later...corporate has called me and honored the quote because the Ashley store was privately owned in Bossier so corporate made it right. Tks

All was good.

We had Kathy at the bossier store. She was polite and patient with us through the process of picking out the furniture we wanted. She didn't try to push anything on us, checked in to see if we had any questions, and gave us the space we needed to talk and make a decision. Hands down one of the best experiences we had there. I would absolutely recommend her and the bossier store to anyone looking for furniture.

Dee was our salesperson she was very knowledgeable, nice and patient with us she had great customer service. The store was easy to move around d in and had great displays.