I have been waiting several months for a repair technician to visit and fix the North Shore King Poster Canopy Bed. The store sold my original set and provided the display model, which was damaged. I have brought this issue to their attention multiple times. Initially, I was informed that the repair technician was on vacation and there was a backlog. The delivery driver also notified the store's salesperson and management about the damages. However, each time I call, I receive evasive responses and no follow-up calls.

Ashley Furniture is the place to go!! Deidra is THE BEST to help you choose the Furniture you need!

Getting these recliners to match our 4 year old ones was a breeze! Walked in and showed the rep a picture. Found out they have recently discontinued these but she was able to find 2 for us at other stores and scheduled everything for us. The delivery guys were amazing too! They showed up an hour and a half earlier than expected and I was not ready, but they were super sweet and worked right around my mess- as I had been in the middle of moving all our furniture around trying to have it ready before they came!

Haven't finished purchase yet ordered sectional couch almost 2 weeks ago in store which was great experience no issues was to receive follow up on couch last week so we could set up delivery haven't received call yet

We had a great experience picking out a couch today with Deidre’s help!

We had a pleasure picking a bed out for my son. Ton Gardner was an amazing salesman. He was so friendly made it a comfortable environment. I highly recommend.

The people at Ashley furniture are so nice and accomadating to their customers. I'm very pleased I shipped there!!!!!

Very easy process

Kathy, the assistant manager and all the workers we encountered were professional and friendly. The process was quick and efficient and we are excited for our new furniture.

I love the guys who was sent out and they did a great job.

Dee Davidson was exceptional! She had great customer service. Very pleasant experience. Super friendly and personable. Made the furniture shopping experience smooth and easy! Love Dee!

Knowledgeable salesman and offered alternatives when the sofa and chairs I wanted were no longer available. Delivery and setup was quick without problems. Tested all functions (recline, massage, heat and headrest adjustment). Found one light on sofa did not work. Technician scheduled repair person that day. Technician arrived as scheduled (could follow his progress on other calls from a text msg generated by Ashley). Technician was professional and quickly diagnosed the problem and had the malfunctioning light repaired in 10 min. Excellent outcome.

Mr. Tom Gardner was very polite and helpful. Made finding a nursery recliner easy for me and my wife!

Best experience ever purchasing furniture. I highly recommend Ms. Shadeidre Thomas. She doesn’t pressure you and gave us awesome deals. She is very patient and met all our needs. Ms Thomas will be the first person I contact on future purchases. Thank you Ms Thomas of Ashley Furniture in Bossier City.

Service was fast and efficient!

The furniture is incredibly nice the employees are extremely helpful I think it's the #1 place to buy furniture

Meet with Kathy. She was very helpful and knowledgeable on what we needed. We are happy with our purchase.

Easy & quick drop off . Getting the delivery update didn’t take as long as I thought.

$1100.00 dollar purchase on the 17th of February. Then, I received an email on the 1st of March because they input the wrong phone number. I called corrected the phone number and set up for delivery for the 5th of March. I called on the 4th and they had no record and couldn't deliver then. I am disabled but still moved furniture around to make room for a non-existent delivery. You are only important to them until they get your money. After waiting for 2.5 hours for a call back I had to call again. But they were with customers and would have to call back. Obviously they had to get someone else's money. DO NOT PURCHASE FROM THEM

I Great Place to Buy a New Recliner Chair

We found the perfect sofa and love seat that is washable. Our sales rep was friendly, helpful and made great recommendations. Highly recommend.

The service technician was attentive to what I described as the problem. He was effective in completing the repair. Thank you for your service. I’m enjoying my furniture.

Delivery guys were great 😊 and professional! My sectional took over a month and I wasn’t happy with that especially because they expected it sooner but I absolutely love 💗 it and I highly recommend purchasing a battery powered charger!!

I was told yesterday that I could use my Ashley card to get 24 months at 0% interest. I went in this evening to pay and was told I could only get 12 months. The shopping experience was great and Randy was very helpful.

Tom was super helpful and informative.

We liked that we could walk in and look around without any sales pressure…when we were ready we approached Kathy who was very knowledged on the pieces we were interested in or looking for and made the whole experience smooth and enjoyable! The hardest part of the whole experience is waiting for our dining set to be delivered to the warehouse!! We will definitely be shopping Ashley furniture again and again!! Thank you Kathy and Ashley Furniture for giving your customers (me) a place to choose quality furniture that not only looks good but for the choices to choose from!!

Shadeidre made the process quick and painless . Would highly recommend.

Ordered online and they had it in stock by the house. The furniture was here in 2 days!

Was what we ordered they were here early in the morning done quickly and did excellent

Used them for years and have always been pleased. Today was fabulous. We'll taken care of and super store associate!

Randy worked with us, and had grat suggestions. There was no high pressure sales pitch.

Mr. Randy Hughens a product specialist at Ashley Furniture was a very Godly man. He was super attentive and very professional. I highly recommend y’all come see him at Ashley Homestore in Bossier City!

My experience with Ashley was great! Thanks for Deidre Thomas at the Viking drive location in Bossier City. Very very people friendly and she will take good care of you!! Go see her!! The finance lady at the front desk was awesome and also the delivery drivers crew were kind and got in/out in no time!!

Awesome customer service!

Kathy was efficient and to the point. I was in and out in about 15 minutes.

Shadeidre Thomas gave us excellent service and was very friendly to my entire family. She was very helpful in explaining the different prices and products. I would definitely reconsider Ashley’s to everyone.

Furniture for larger people is slim pickings, but at least they have some.

Furniture was delivered in great condition. It was back ordered so we had to wait a bit. We would have appreciated if they had sent messages regarding order status during the delivery process. Other than that it was great. We waited 3 weeks for our furniture and an update would have been nice.

Everyone was very friendly and helpful from beginning to end. Didn’t have to wait long made my purchase and was happy except I have to wait a bit to get my furniture because of back orders ,,,,,,

Very nice people, give you space you find what you looking for ! Definitely will be coming back

If I could give no stars, I would. I left out this store feeling robbed and taken advantage of. The salesperson told me whatever she could do to make a sale. The person at the desk never corrected her, just went along with it. We even contacted the manager and he did not do anything about it. I won't be shopping here again.

Deidre is the best

Delivery was on time, and the guys were super helpful and friendly.

Dee is absolutely amazing. I can’t say enough great things about her!

Service was great! Got a good deal on a recliner and some new bedroom pillows so we left happy 😁

Very pleasant atmosphere to shop or just browse.

Dee was wonderful plus very knowledgeable! Excelent service!

Chris was great. Very patient with me!

Ordered online last nite and received a call this morning to schedule delivery. Fast and friendly service

Service guys were knowledgeable and did a fantastic job. Very timely as well.

This is our third time having Kathy take care of us at Ashely Furniture. She has always been so helpful, kind and goes above and beyond for her customers. I highly recommend Ashley and if you get Kathy to take care you, that’s an added bonus.

Tommy and Tim are the best delivery guys! Great service all around!!

Excellent experience all the way around with Ashley furniture! Our salesman, Mr. Tom, was very helpful (on multiple trips) & made sure we got exactly what we wanted. The delivery crew, John & another gentleman, were so polite and did such a professional job getting everything in our home. They even took extra care protecting the furniture, because it was a rainy day. ---- In the end, we are totally impressed with our furniture & Ashley!

On time, great guys. Service with a smile

I love this store. Employees are very friendly and helpful. And they don't follow you all over the store!

We had a great shopping exp at Ashley. They made buying a new couch easy😊

Deidre was very helpful and a lovely young lady. Highly recommend her.

The overall experience was amazing, from the purchase to the delivery. The gentleman that delivered the furniture were quick, kind, and professional. I would definitely recommend this company for years to come!! VERY pleased with Ashley furniture company and their employees!!

Deidre was very helpful!!! Gave us a great deal and we were in and out. Merry Christmas!!!

SirMelvion and his crew member were awesome. Great communication.

The professional and expertise of Dee Davidson was amazing. Her help to locate the best fit for my home.

Purchased 2 recliners online. It was easy to find them (what I needed) and easy to finish the process. Will use the site again. I’m just waiting for my delivery. They’ve said it’s about a month out.

Great delivery service 🚚 The delivery guys were very prompt & professional

We were greeted by a friendly face as we entered the door and our needs were addressed immediately. We left happy customers

I went in wanting a cheaper option, and the salesperson did not try to upsale. I'm happy they didn't, I would have left.

Very respectful of what we want and making that happen. Randy Hughens was awesome.

We had a great experience at Ashley , as soon as we came in we where greeted by a very friendly woman . Her name is Shadeidre , she asked us what we where looking for . She helped us , and found exactly what we where looking for . She was very knowledgeable , we where helped fast and where able to be on our way in no time . I would recommend Ashley in Bossier City to my friends and family

We had a great experience. Love my new furniture!!!! Tommie and Timmie who delivered everything did a great job!!!

The two people who delivered my sofa and chair were professional and polite. Thank you.

Great showroom in Bossier and excellent customer service.

Very helpful with making a good decision

Kathy Schwartz helped me and she is professional yet approachable and very knowledgeable! Definitely will return to see her!

Dee took her time and walked the show room helping iron out the details. 5 star service

Great service with very knowledgeable staff. Probably the best experience purchasing furniture. Would recommend

Thank you Kyle and Deshunda for helping me find the right chair at a good price! My dad was recovering from surgery and needed a lifting recliner. You worked quickly to get me what I needed same day.

Deidre is a superstar! Her customer service skills are superb, she was attentiveness and understanding of my needs. I will definitely return for any future needs.

Shadeidre was a great help! Went above and beyond. Great personality. Look her up if you go!

We have been conducting business with the same Product Specialist, Ms. Dee Davidson for 6 plus years. Eight transactions later, we are still satisfied customers. Ms. Vanessa was patient with us and walked us through the process with comfort and secured our selection. Thank you for your excellence.

Dee was my sales representative. She went far and above inhelping me find the perfect piece to help accommodate all of my needs. Ashley's collections are of excellent quality & their delivery teams is exceptional.

Bought a new dining set for our eat in kitchen and a new accent cabinet for the entry way and were VERY pleased with the excellent customer service!

Payed for someone else's. Chair and they got 1170.00 we WILL NEVER BUY THERE AGAIN!

I am very unhappy with this store. I ordered a new bed set on June 29th. I was told I would have everything in the next 2 weeks. 2 weeks rolls by still no furniture. I called them back, they told me it would be here on August 12. Here is it past August 12th, still no furniture and no communication from them at all. It has been over a month and still no furniture. I will never try to buy from Ashley’s again. When I do call, the receptionists has little to no concern about my frustration. I had my room cleaned out due to them telling me it would be here in 2 weeks. I have been sleeping on the floor and living out of bags because of a promise that I would have my bed in a manner of time. Please save the trouble from buying from here. Update: Just called the store again, now my bed is on backorder and the truck should be arriving next week. It has quite literally been almost 2 months. Super aggravating.

Good job

Shadeidre is the BEST!! It's worth choosing Ashley in Bossier just for her assistance . Excellent products at a nice price.

Tom was so helpful and kind! He made our shopping experience stress free and fun!

Very friendly keep up the good work

Tom was great! Took his time with us to make sure what we were purchasing was going to work for our needs. He was never pushy and was very knowledgeable about their products. We’ve always liked the ease of dealing with Ashley Furniture. We did learn that all Ashley’s are independently owned and financing options are different store to store. So just make sure you know what your store offers before proceeding. Overall, it was a great experience. Should have our son’s new furniture within a couple of weeks!

Kathy was fantastic. Very knowledge and did everything she could to get us the best price. This was our 2nd time using this store and both experiences were great!

Dee was a great help!

Vanessa Devers, our salesperson, is awesome! We also had a great experience with delivery of our furniture. The guys were professional, quick and nice guys. All around great experience.

Shadeidre Thomas was very knowledgeable and polite . She was very easy to talk to but was not Pushy trying to make a sale I appreciate the way she conducts business very professional Woman :)

A lot of help finding what I wanted and with other ideas to bring the living room together

Dee was helpful and kind, and we were pleased with options and pricing. We are going to enjoy our new leather chair!

Thanks Kathy you made my experience so much enjoyable. We need more associates like your customer service and your patients.

I had a wonderful experience. I will definitely be back and purchase all of my furniture for my Nursing Home. What made my experience great was my sales lady Shadeidre. She was the best she assisted me with every aspect of my needs. Very professional with outstanding customer service! Thank you for making my experience easy and fast! I definitely will be back soon for my personal needs. I will be asking for you and you only!

It was satisfying and simple. I got the furniture I wanted and service I needed. Thank you.

Our sales person, Deidra was absolutely wonderful and we loved her! Everyone else in the store look like sharks wait for their next meal. Let folks look and shop!

Unfortunately this store will sell you things that they don't even have in stock!! We ordered a couch, chair, ottoman, and a whole bedset. Was told 2 to 3 weeks at time of purchase. But when I called 2 weeks later just to check on our items, I was told our whole bed set is not even in stock and they have know idea when it will be. Cancelled everything and had to pick out all new stuff at Ivan Smith last minute. All of our furniture from them was delivered and set up the next business day. Was told that this unfortunately happens all the time at Ashley. SMH.

Sale person was absolutely amazing and prices were great.

We kept coming back to this store after shopping around and they were absolutely amazing!!!

Excellent. Helpful without being aggressive. Checked back but only came to answer questions, then left so the wife and i could discuss what we wanted to do. Very happy.

Great Customer Service.

Went in looking for a bed that I saw online for sale, but was out of stock. They didn’t have it in the store, but one of the sales associates (Shadeidre) was able to deliver it to the store for me and still keep the online sales price of the bed. The workers was AMAZING and very helpful. My mom and I both found beds today!

Randy Hughens along with the rest of the team were absolutely incredible. They were able to help me find all of what I was looking for just off of my descriptions. I also got very good deals this Memorial Day weekend.

Very pleasant two visits before our purchase from Charles Gardner. He answered all questions. We had no pressure from anyone.

Tom was great, very patient and highly knowledgeable. I will be there in June for more furniture. Thanks Tom for allowing me to shop at Ashley.

Awesome!

I came to the store with something totally different than what I left with because of Randy he went to the top level to help me save his famous word is (cheap) ...But I chose with his help 6 beautiful chairs and save money I will be back to see him haven't had a delivery so I can't say any thing about that

Friendly, knowledgeable, and energetic! Tom was great, thank you for your help

Found what I was looking for. Salesman worked for the sale

The sales person did a great job helping me with my purchase.

I had an awesome experience shopping for the furniture I wanted at Ashley. Randy was extremely helpful without being too pushy. He listened carefully and patiently to what I wanted. He went out of his way to help me successfully put it all together. Randy is a plus for Ashley and I will return.

Tom was are sales person and he was great we will definitely be going to the bossier store for now on

Everyone was very nice and business like.

Enjoyable furniture buying experience.

Dee was very professional and helpful

Shadeidre made our entire shopping experience go very smoothly and simplistic. We were shopping with my elderly father in law and she was so patient and got him exactly what he wanted.

Very friendly and attentive staff!! My to go spot for all my furniture needs! Awesome!!

Outstanding service. Tom found exactly what I was looking for.

My wife went to the showroom in Bossier to look at Rocker Recliners to replace our old one’s. Tom Gardner assisted her with her quest. He listened to what she wanted in the recliner and looked at several. She found one that she liked, txt me info and photos. Said it had all the features and it was comfortable. Tom worked all the figures out and the price for two of the chairs was fair. Got one chair delivered last Friday. Great chair. The other chair is being delivered tomorrow. A shout out to Tom. Thank you for taking good care of us (I’m at home after having surgery). Very pleased. My wife said you were very polite and listened to what she was saying. Also thanks to a great delivery Team. Very professional. Even moved the old chair for us. Thanks Ashley

Great shopping experience! They let you look around in peace. No pushy or agressive salesperson. Kathy was a huge help in getting me a new couch.

Our sales lady was very helpful. We were allowed to shop without pressure.

Best service “I highly recommend this business.”

Great customer service!

Dee always provides an excellent experience at the Bossier location- See her for all your furniture needs!

Had an awesome experience here. They were helpful without being pushy. Tom helped us out originally, and when we came back on his off day, Randy helped us. Both were very kind and respectful. The atmosphere is very laid back and friendly. I highly recommend coming to this location and speaking to either of these kind gentlemen.

Very helpful and compassionate people!! Glad we stopped in to buy a bed!! Would definitely recommend taking your business here!!

I purchased a bedroom set for my daughter. Chris helped me with the purchase and he answered any concerns that I had. I was in/out quick.

My husband and I purchased a love seat and lamp. Our sales person was wonderful and helpful.

Ashley’s Furniture Bossier City Kathy and Kelly were delightful to work with. Kathy made the initial sale, offering in store discounts. This was on Friday 2/16. Over the weekend just by happenchance we found lower prices for the same furniture online. On Monday morning I called the store. I explained to Kelly, as Kathy was not available, the deeper discounts that I discovered. She was most willing to match those prices, which amounted to several hundred dollars. Both ladies were knowledgeable and it was a pleasant experience overall. Thank you again for the opportunity to share this with you. Martha Morris

Randy was my salesperson eventually, I liked the fact that they are not right on top off you as soon you walk into the building, Randy helped me out with some questions I had and was very pleasant and helpful what made us come to an agreement pretty quickly, he told me like it was and didn’t beat around the bush, all in all a great 👍 thumbs up!! Thanks

Painless

We was just looking, not ready looking to buy anything, but Randy was the new sale person that was very friendly, not worrying you every five minute. Just let us roam over the store, until we Finely we found furniture that we liked.thanks Randy.

Dee Davidson was an amazing salesperson who was very patient, knowledgeable and helpful. We were purchasing a lot of furniture and she was very informative!

Sale and service were excellent. Kathy did a great job.

I absolutely enjoyed shopping at Ashley's, our salesperson is Randy Hughens which through the whole process was VERY helpful, knowledgeable, and all around made our furniture shopping experience fun and educated us on the items we purchased 😀 😄 Thank You Kindly!

Great experience’! Salesman, Tom was amazing!

Dee was so wonderful. I really enjoyed working with her. She is very talented and I thank her for all her help.

Kathy is an excellent salesperson.

Kathy Schwach was excellent. She was very accommodating and so friendly and I assure you she will be my contact sales rep at Ashley. Not to mention, my rug is perfect. Very Pleased 😀

Went in to buy a bed end of December, shopped around and picked a bed out and told the sales person we didn’t want a high bed and would like a bed that didn’t require a box spring, she showed us beds, we picked one out and she said we needed to buy a roll slat. When we purchased the products we were told the bed should come in the following week, well it actually took 3 weeks for the bed to come in, for us to get it home for the bed to not be compatible with the roll slats. I’m disappointed, and do not plan to ever buy from Ashley’s again as the salesperson clearly didn’t know what she was selling us, and I just wasted money. Do not recommend this store.

Ms.V(Veronica) always greets me with a smile. She’s always kind and very helpful.

Mrs. Davidson greeted us as soon as we entered the store. Her professional was awesome she worked diligently to help us found the items we needed to complete our home.

Dee was exceptional showing us the bedroom set that we were looking for. She ensured that we were taken care of right up to us leaving the store.

Grate

Sales people were knowledgeable and helpful he was able to locate what we needed.

Outstanding Professional s

Excellent help, made the while process easy!

Kathy was very helpful will definitely be going back.

The staff was so helpful, very professional, and patient.

D was a pleasant to work with! Quick and upfront. Thanks D!

Very helpful at finding exactly what we were looking for

great experience. John is a great salesman and he took his time and answered all my questions. I will be a repeat customer.

Competent salespeople. Helpful people to get a lounge chair delivered quickly

Bad service take long time to make some deal

GREAT SERVICE 👍

Friendly, Professional, Courteous. John was very helpful and so was the young lady who completed our paperwork

Kathy was extremely helpful in assisting us find a sectional that fits our new home. Very knowledgeable about products and guided us in the direction we were looking for.

Salesman was very nice and was not smothering.

Nice people. Decent sale price. Hard to find a soft sofa but finally found one. Thanks Cathy!

Purchased a floor lamp. Salesman was very nice and assisted with placing the item in my car. I did not get his name.

Great customer service. Helpful. Friendly. Great price.

Best furniture store, top quality furniture at great deals!!!

Went in Saturday evening amd found everything that we needed! John was very helpful and patient. Great service! B H

Awesome and funny sells associate. Mr. Randy truly looks out for you and makes the experience stress free

Mrs. Cathy did a fantastic job showing us around the store. She answered all our questions.

Bought two lamps. Didn’t like that they said they had none in the back. Especially since there were scratches on both. Really liked the lamps so I bought them.

Randy Hughens was very easy to work with. He was very knowledgeable and professional. I would definitely recommend him if you are looking for furniture.

Great service.

Super friendly , great service, took the time to find what we wanted !!! My wife and I went to a different location that had terrible service. After shopping all over Shreveport/ Bossier , East Texas and online , looking at THOUSANDS of different peices, dealing with ridiculous people, we called Brian!! Glad we did!! The Bossier location was EXCELLENT!!! Placed our order promptly and left us smiling!!!😁Thanks!!!!⭐⭐⭐⭐⭐

The staff was so friendly. It didn’t take long to pay for our merchandise and we were on our way home. We have bought many pieces of furniture at Ashley

Randy Hughens did a great job as our salesperson. All persons involved in completing our purchase were great as well. Excellent prices for all our needs were in place or offered.

I received excellent customer service from John. I bought the item that I was shopping for at a great price. Thank you.

Nice people and fair price.

Found exactly what I needed. The salesperson was great.

Professional service and a great price.

Great service, Kathy greeted us and helped with all our questions. We found the furniture we were looking for and had a great experience.

Easy, fast, and found exactly what we wanted. Employees were knowledgeable and friendly. Thanks!

Their great customer service helped me make the right decision for our bed. Thanks!

Good service

Randy was a great! He helped us furnish our whole home. He went out of his way to show me the pros and cons of everything we looked at. His recommendations were right on point with our wants and needs. He went above and beyond to help us with the pricing for everything that we got. I highly recommend Ashley’s for all your furniture needs. Be sure to get with Randy as your salesman. He is the BEST!

Very helpful and gave me a great deal on my new home furniture!

We purchased a sofa at the Ashley Home Store (Viking Drive) in Bossier City, LA. Product Specialist Ms. Dee Davidson provided "significant" help in choosing the best sofa for our needs. We have been buying quality furniture for more than 45 years from retailers throughout the United States. Ms. Davidson is the "most" customer oriented and product knowledgeable specialist we have "ever" met. We will shop this store in the future.

They were very transparent with pricing and helpful with the questions I had

Very easy to order online. Great customer service to schedule delivery!

The customer service was phenominal and i will be back soon

Dee was very helpful and knowledgeable.

Mrs Dee is the best, for all of your furniture needs.

Great experience. Really nice store. Found exactly what we wanted.

Friendly no pushing to buy answered all our questions made the sale for the right price. Will definitely shop there again. Great Job Kathy. Thanks Leon and Joyce Hinkle

Excellent service! Sales rep was great 👍

The salesman was very helpful

She was pleasant and polite,and understood what I was looking for

I'm not new to Ashley's and love that I continue to experience the same helpful service.

BRYAN WAS GREAT!

Kathy Schwach was great she was extremely helpful. She made it very easy picking out the perfect recliner for me. And I'm picky. She is so nice just great doing business with.

Kathy Schwach was one of the best sales people I have ever worked with. She measured every item I was interested in. She went above & beyond what I expected!

The ladies in the Bossier City store were so helpful!

Always great customer service!

Had a great sales experience with Dee. She was not pushy but was nearby whenever we had questions and helped us check out fast without skipping steps. Good overall

Kathy was super helpful!

My sale lady Kathy was very nice and efficiand she was very helpful on helping me pick a sofa .

Easy to shop with Ashley, the staff was courteous and helpful. Also, respectful of my time and taste.

The Bossier City store was very helpful with me getting my nightstand and mirror for my dresser. Thank you Mr. Randy, Ms. Vanessa assistant me with the payment. Thank you both 😊

John was awesome with helping me find the right product I was looking for and Vanessa was excellent in helping with a smooth transaction

Randy was amazing. Knowledgeable and patient. Great selections and easy setup for delivery.

Dee was very patient and professional for the second time that I have chose her for not only when I renovated my home but when my Son bought his first home. Dee is an awesome asset to your company. We will be seeing Dee again soon. They think they know what table they want to choose. Thanks again Dee😊😊😊☺️

Very professional

Great service by Kathy. Didn’t hound us to death. Let us have some room to look around, talk, and discuss what we needed. She was there whenever we had questions. Love the store.

Friendly staff, very helpful, and accessible. Lots of premium furniture and household items available for sale.

Great service

I feel I should have been able to purchase a product that was listed on the Amazon Ashley’s website in my local store for the same price as it was for sale on Amazon. Doesn’t make much since, and the sale was denied locally because the salesman wouldn’t make any commission, I assume. He said he couldn’t match the price. My salesman was very polite about it and there was no problem with him at all. Either way, I am an Ashley customer and should have been sold the product for customer convenience locally instead of having to buy it from Ashley’s Amazon.

I like that I could shop without being followed around. My salesman was attentive to my needs when I had questions and I have found the furniture for my home.

Ms. Dee Davidson is the best!! She took really good care of us!! She didn’t hover over us. She checked back and gave us time to shop and decide then she was most helpful when we needed her.

My sales associate Randy was super helpful.

Excellent customer service Very professional Would glady do business again

Good friendly service.

mrs kathy was great very helpful with all our needs and getting us great deals!

Kathy was a pleasure to work with. Efficient and knowledgeable. Helped me make an informed decision on a mattress.

Chris Hughens was Kind considerate an even more than willing to take cushions to other chairs to make sure we had good matches… he was knowledgeable an more than willing to do the leg work.. I’ve been shopping at this particular Ashley’s for some time an I must say that was the shortest time I’ve had to spend getting what I had in mind.. he listened. being an old lady now, All of this was very much appreciated 🙂 I’ll be looking for him when I come back to get my dining rm set..thank you

They gave great advice on furniture and helped me get the best price, thanks Randy!

Associate Randy very helpful

Good

Brian was super helpful. I’m over 100 miles away and he was kind enough to text pictures of the item I was buying. Will definitely shop here again.

Great service, great price, highly recommended! Mrs Dee was very helpful, thank you!

Kathy had great customer service and was really helpful! Took her time explaining things to me and even got me the bed I really wanted! Thank you so much.

The service that was provided is "second to none", the professionalism, kindness and courtesy will keep me coming back. Thank you all.

Was warmly greeted upon entering. Sales person listened carefully to what I wanted and showed me around. No pressure to buy but I did!

Very helpful and wonderful customer service from the team

John is the best!!

Very professional and welcoming.

The visit was great. John was very responsive and the products were plenty and good quality. A positive experience.

This store provided what we were looking for in our home. The sale representative "Dee" was professional and courteous, which made our experience even better.

Well I needed a recliner Kathy found one from the floor model It was same color and leather and next it was a done deal and my worries were over hopefully everything turns out will we'll be delivered Wednesday. Thanks. * Cathy

We took our time no one followed us They did speak when we arrived when we ready to discuss a purchase it went smoothly

Very helpful and courteous

Staff very friendly, attentive to customers’ needs. Bryan is an asset to your team as well as the young lady who facilitated the sale today! Ashley furniture store is the apex for quality and customer service. 👍

Dee was the wonderful lady who helped us out. She's very sweet and professional .

This is a great place to buy your furniture from go see Mrs. Dee Davidson. She is the best. Thank You

If your unsure undecided don't want to break the bank looking for quality great customer service. Some one who really values and care about the customer will go above and beyond, will have your best interest a heart it's not just about making a purchase with Randy Hughens it's about establishing relationships. I respectful recommend Randy Hughens to you.

1 word "Amazing"! Awesome employees

The staff at the Bossier City Store is Awesome. We walked in close to closing. Deidra greeted us with a smile, remembered us from past visit, and patiently worked with us through the sale. What a wonderful experience!!!

Big store with lots of options to look at. Helpful staff. They will give you a quote on anything you're interested in so don't be shy

Staff was friendly and helpful as usual!! I love the shopping experience at this store.

We had planned several stops… went to Ashley’s first, Dee was our salesperson. We found exactly what we wanted… in and out within an hour. Good service, friendly people!

Dee was amazing.

Kathy from the Bossier store helped me with my purchase and made it so hassle free. I love Ashley Furniture.

Dee was amazing!!! Thanks for all of your help!!! Great experience!!!

Bought a mattress and some awesome pillows from Ashley’s! Dee helped us out so much in showing us exactly what we asked for. Delivered to a T with a fantastic smile and attitude. We will be asking for her help again soon I hope. Saw a beautiful couch that I’m drooling over. We will be back again. Well, that was written a while back! Today we bought an easy chair, loveseat, ottoman, and rug. Again, we used Dee. She’s a joy to work with and oh so patient! And Godly

Very nice and honored online price with no hassle!

Each customer service advisor has been amazing to talk to and incredibly helpful

The Young Lady,Dee is a Wonderful sales person,She took care of me and my Friend and we both left there with Something we Loved.

They was very professional and helpful

Everyone was friendly, helpful, and made the experience enjoyable.

D is very helpful and a breeze to work with! This was our 3rd time working will her and will definitely be coming back in the future

Very knowledgeable and helpful

Extremely unprofessional sales woman. Arguing with another sales person in front of customers about who is taking care of who. Don't worry lady you won't get my commission.

The entire Bossier City staff is awesome in every way!!!...(except when they overcharged me on several occasions.....lol..just kidding). Practically everything in my home is from Ashley Furniture Bossier City!! They are the true example of customer service excellence!!

We have shopped with Ashley's for lots of years probably starting 25 years ago we have had multiple sales people. John is our sales person now and always takes care of our needs. I've had only one problem during covid about getting furniture we wanted on time. but not an issue considering The Times

Dee was absolutely AMAZING!!! 10 out of 10🎉🎉🎉

Great personal and professional service. Mr , Gaines is an attribute to your company.

I had a wonderful experience. The sales lady was very personable and helpful. I found exactly what I wanted and needed. No pressure sales.

As always Mrs. Dee was extremely helpful and knowledgeable. It’s always a pleasure to see and work with her!

The staff was very friendly. The sales person,Cathy was very knowledgeable. She greeted us immediately and answered all out questions that we had.

John was very helpful & very knowledgeable!! He help us make a great choice!

Very nice staff and beautiful furniture.

Great customer service...Brian was so helpful and accommodating. Thanks.

Randy was super helpful! Great buying experience for us.

Good experience. We were not hounded or followed around the entire time.

I walked into the store not really expecting to find what i needed. I was immediately greeted by a salesperson- which was nice since I’ve visited other stores and walked around without any acknowledgement. I described what i was looking for and why specifically. He took me direct to what i needed, and noted it was marked down which made it even better. The entire transaction from entering the store to loading up my purchase took less than 30 minutes. Thank you, Ashley’s, for being customer oriented, friendly and efficient. I will return.

Wonderful customer service! Kathy is such a blessing. She was able to get what I was looking for in a timely manner with delivery.

Made an online purchase of dining room furniture. Had a phone call with update of delivery the next day. So far very pleased. I am Aldo having the set assembled by Ashley. Fingers crossed 🤞 this all goes well.

My sales person was Brian, I’m pretty sure that’s what he said. He was very nice and helpful. I appreciate all his help.

Shadeidre Thomas is the best! She found everything we needed and went above and beyond our expectations!

Great experience from showcase of my vision, display of color options, and the various payment options. Thanks to Dee for a great experience.

Excellent service

Dee did a excellent job of making us feel comfortable and satisfied with our purchase.

Store associate Joenita was extremely helpful. She made the shopping and purchase process very simple and pleasurable! The deliverymen were courteous and professional! Overall our experience was very favorable!

Sales person was very helpful and friendly.

Horrible experience. The man did not want to listen to what we needed. He got upset when we said that we were looking for a recliner and walked off saying he wouldn’t recommend anything in his store to us.

We have purchases numerous furniture pieces for multiple rooms, and Ashley Furniture never disappoints. Aways friendly and professional.

Courteous and friendly

I was given a quote for a table and then when I purchased the table some time later they called me and told me they were not going to honor the quote because the table had gone up in price.. It did not matter that I had already received a quote. I tried to speak with the manager about this and they refused to take my phone call or call me back. Very bad business. 1 week later...corporate has called me and honored the quote because the Ashley store was privately owned in Bossier so corporate made it right. Tks

All was good.

We had Kathy at the bossier store. She was polite and patient with us through the process of picking out the furniture we wanted. She didn't try to push anything on us, checked in to see if we had any questions, and gave us the space we needed to talk and make a decision. Hands down one of the best experiences we had there. I would absolutely recommend her and the bossier store to anyone looking for furniture.

Dee was our salesperson she was very knowledgeable, nice and patient with us she had great customer service. The store was easy to move around d in and had great displays.

My wife and I went in, obviously, looking for new furniture. We did our research on the website, and had a good idea of what we were looking for. I am so glad we shopped in the store. Not only was the selection better to see with our own eyes, but we met a wonderful young lady, Dee Davidson. They were busy, but you couldn't tell. We told her our needs (comfort, dimensions and price) and we went from there. She was very knowledgeable and just an overall great person. Highly recommend Ashley Furniture and the great sales team.

The quality of furniture is cheap, but nice looking. The sales people are nice. They have mattresses for sale, that seems like a good deal. Ashley even honored the online price because it was lower than the in-store price.

Randy was awesome and helped us find exactly what we were looking for helped us get the best price. Would definitely go back to him for our next big buy!

none of the workers greeted me or asked if I needed help with anything they just stared and one of them was on a couch on a tablet just poor customer service and I will not be returning.

Dee was awesome at taking her time with me to find what I needed/wanted within my budget. I’m very happy with my selection

Dee was Fantastic in assisting me with Master bedroom and Living room furniture. Excellent customer service and friendly but focused!

My wife and I went in to find a new sectional sofa for our home. The sales lady was very nice and attentive. She answered all of our questions and helped us make a purchase. Ashley even honored the online price because it was lower than the in-store price. That being said, you have to watch them when they're figuring your price up. They will automatically charge you for furniture "protection" at about $250 unless you tell them that you decline it. Our couch is very nice, but the end table we bought isn't worth near what we paid for it. We asked if they would remove the protection plan since we weren't asked about it and were told that we needed to decline it upon purchase and that there was nothing they could do. I call B.S. That's ok. They gouged us for around $500 in "protection plans" that they failed to disclose or ask if I wanted them. I hope that the around $500 was worth it because I'll not buy another piece of furniture from Ashley. They cost themselves the price of a bedroom set and a dining room table. Buyer beware.

Got what we wanted. Didn’t hassle us. The delivery crew were great.

My husband and I went to Ashley Furniture in March made a selection to purchased our living room set. We was lied to about the order 😪 it's May 5th and we still don't have our merchandise that we paid for. We will never ever purchase anything else from them they're dishonest with their customers just to make a sell which is ridiculous and sad. You've definitely lost our business

A young man, Corey, assisted me with my purchase. What I liked about him is that I told him what I was looking for and he escorted me to the area and then gave me his name and left me to look around on my own. I don't like an employee hovering over me as I feel like they are trying to push a sale on me. But, Cory would check on me from time to time and was more than happy to bring parts of other pieces of furniture to What I was looking at so I could decide if I liked the pieces together or not. Not once did he pressure me nor made me feel like I was troubling him. He made me feel so good that I will go back and ask for him again. And he did make the transaction of my purchase very easy.

John was very personable and made the experience a memorable one. Very informative and very patient as we moved from one item to another. Thank you

Customer service was great, they really go out of their way to help

Was great

Randy did a great job helping us find just what we wanted.

My first purchase at Ashley Furniture has been a wonderful experience. Dee, Kyle and Vanessa have been a pleasure to work with. Today the delivery drivers delivered my purchase promptly and they were very knowledgeable at setting it up, thanks Tommie and Devin. I will definitely shop at Ashley Furniture again in the future.

Location has went the extra mile to satisfy our requests. I highly recommend Ashley Furniture !!

Kathy was very helpful and patient with us. Great purchasing experience! Will definitely come here again!

Great service!

Brian from the Bossier, LA store was amazing! It was the best experience we had out of all of the furniture stores we had shopped. Thank you Brian for giving us a pleasant experience and helping my family furnish our new home!

Our salesperson John was very attentive and helpful. It was an easy quick process to pick something out and he gave us options that weren’t on the floor in case we wanted to change things up which we did. Prices are very reasonable.

My mother bought her furniture for a entire house in June of 2021 it is now March of 2022 and we are still waiting on bed rails for her bed. Yes bed rails I was told Dec then they would be in in January January came them it was February well it's now March and still no bed rails ashley has lost my business and my mother's I will also not refer anyone to Ashley furniture. Almost a year and my mother still has no bed but has to pay for it. Poor customer service

Ask for Brian! He's the best‼️

Call Randy as soon as you can! The best ever experience I’ve ever had buying furniture!

Friendly...knowledgeable and very attentive to needs...I would recommend someone to visit your store...kathy gave awesome service!!

I was greeted politely upon entry and Corey showed me the mattress that was perfect! Scheduling delivery was quick and easy. Wonderful shopping experience!

It’s always a pleasure doing business with Brian at the Bossier City store. In fact everyone is nice and helpful. Today I bought a rug and also a wall decoration I wasn’t even looking for but couldn’t resist.

Great service, and friendly staff

My experience was good shopping at Ashley's in Bossier City! My Salesman Randy, and I looked at sofas for at least an hour and a half, before I made my decision! Randy is Superb!! He's easy to talk to, he's patient, he's kind, and once I told him what I was looking for, without hesitation, he knew exactly which furniture to show Me and explain to Me the functions..... The wrong sofa was bought out to my house, but once I called and spoke to Randy, all was taken care of and I will receive my new sofa in about 3 weeks! I would most definitely recommend purchasing furniture at this Ashley Store! It's great, well made, good quality Furniture 🛋 I will most certainly be back for all my furniture needs 😊🙋🏾‍♀️✅️

(Translated by Google) Very good service (Original) Muy buen servicio

Went in to look at recliners. Was met by Dee at the door, she pointed me in the right direction and I looked around. She then came over and gave me info, etc on what I was looking at/for. She was very informative and helpful and a really sweet person!

Poor service.

Brian and Miss Vanessa are the best! Actually the entire staff is wonderful. I've been doing business with them for years. I wouldn't have it no other way.

Been waiting for a dining table since we bought the set back in nov. They delivered the chairs but not the table, apparently they didn’t have the table in stock, so they told us not until the end of Dec. We called to see when it’s coming beginning of January and was told it’s coming on the 16th, waited all day on the 16th, and called to see when they’ll be delivering it, turns out there’s no truck that runs on Sunday. So then we asked when are they delivering our table, and was told it won’t be till the end of January. We told them that we had been waiting for this table since we bought it, not knowing they didn’t have the table in stock, if we had known that we would have gotten a different set that all would’ve came in together. Now they said they’ll call us back but they never do. At this point we are looking to take the 4 chairs they delivered to us back to the store and just get a refund.

Love their furniture but their back order times are way off!!! I’ve been waiting for couches going on 7 months now. I get it, things are hard to come by with the pandemic, but their website says 3-5 months and my couch arrival dates keeps getting pushed back. I just canceled my bedroom set as it’s been 5 months and I just got a new arrival date of April. I can’t keep waiting!

They were very good at making sure I got what I needed, but weren’t bothering with questions.

The staff were very unwelcoming and not helpful at all! They seemed to be doing everything in their power to avoid customers!

Dee Davidson was really helpful, did a great job ordering my entertainment center. Here's hoping it will get here sooner than expected!!

I had a great shopping and buying experience at Ashley today. Randy Hughens went above and beyond to help me find what I was looking for, make my purchase easy and even arranged for delivery to a store local to me since I live out of town. This was late in the day on Saturday and I did not feel rushed or pressured all all. Go see Randy, you won’t be disappointed!

Great professional service!

Needed a twin over full bunk bed they had them in stock and the price was right. Only downside was there was only one style in stock, the other style they had would take over 4 months to get.

Very good service

Mrs. Vanessa D. At the Bossier City Ashley Home Store has Always been so very knowledgeable and helpful. She goes out of her way to make sure that you are satisfied with your purchase and does everything in her power to ensure a positive customer service experience. From help with online orders to helping with orders placed in store Vanessa is an Absolute Jewel!

Mr. Randy Hughes helped my daughter with purchasing a bed and matress set, he's not a pushy salesman which I like. I highly recommend this place for buying furniture and accessories.

This was the 1st time I went to Ashley home store as soon as I my future comes my room will look great

Dee was very helpful! Not pushy but very informative. We got our dining room set from here last year and are back to buy reclining couch for our den. Thank you for being the best quality and price in town.

Quick, easy, and in stock.

Great and fast service!

Dee was most helpful in determining our furniture needs. A really good person.

The wife found what she wanted and we called Brian who was more than east and wonderful to talk with. The chairs will be picked up tomorrow and we are set for the design...

Sales staff is very friendly and helpful. However, I am still skeptical about Ivan Smith. May give them another shot at my money.

Very nice and knowledgeable staff. We shopped around for a new couch at several places, starting with Ashley Home Store. Ultimately, we ended up coming back mainly because of the price, but the staff seemed like they actually wanted to be there, unlike other places we went. Also, they show respect for military members, they have designated parking for currently serving members as well as veterans. Randy helped us out and he was very professional. Thanks again!

Great sales experience working with Kathy! Will definitely return to work with Kathy for future purposes and recommend her to friends and neighbors.

Such a pleasant experience. The people are awesome!

Kathy made my phone transaction easy and fast. I don't like to shop in-store alot so I really appreciated it. Will definitely use her again. Thank you!

The sales lady was able to find two of the lamps that I wanted very quickly. Thank you so much. CAnt wait to pick them up.

Bryan was very helpful and did not hover but he was there for any questions. We roamed freely until we finally found what we think is going to be perfect for us and the price was reasonable

I miss the days when I give you money, you give me a product/service. The salesperson was really nice and helpful. We bought a recliner and went to pick it up at the distribution warehouse. Seamless process. Why do you need my address and phone number to buy a chair? I didn’t get delivery, I didn’t finance it, why cant I just pay for it and leave. I’d shop here again.

We had a great experIence with Mr. Corey. He was very professional and knowledgeable. He listened to our preferences and made our purchase complete. Then a month and a half later we find out on our on accord after being dodged and no return calls that all the items we ordered weren’t expected to be delivered until December!!! This is not what was told to us in the beginning. He said around 30 days, and that they had partial sectional in stock and dinette chairs. My complaint is lack of customer service after purchase was made. No calls with updates, even though he assured us he would, acceptance of what was told to us nor any apologies. So we are getting a full refund. Don’t shop here unless you don’t mind a lengthy wait and no call backs. I considered purchasing online, which was my first choice, but they were on back order by two months. This salesperson told us online back orders was worst than the actual store. No truth to that as you can see!!