Ashley Store | Gonzales, LA 70737

A1 service

Great experience!

Great service and nice product

We were in the market for new living room furniture and trying to shop the Memorial Day Sales …. We had been to about 3 other big furniture stores and thought we had found what we would purchase … we ended the day at Ashley in Gonzales. We were greeted as we walked in by Monica … who was very nice, spunky & too cute … she wanted to know what we were in the market for. We told her and she took us right to the one set she thought was what we described. She had us try it out and it was probably the perfect sofa (we did not care for the style of the matching love seat) but the more we discussed it the more we liked the sofa with the zero gravity built in recliners (since we are no longer “spring chickens”) and finally decided to go for it … and bought 2 sofas instead!! Monica was as professional as she was cute … made us feel very comfortable with the whole process (easy peezy) My only problem with the entire process is that all the other stores we went to offered ‘“FREE” delivery and within about a week …. After we decided we wanted the sofa’s, Monica checked for the delivery and it will not be delivered until JULY 18th ….thats at least 6 weeks and there was an added DELIVERY CHARGE of $279.00 … just defeats trying to catch a sale! I almost changed my mind about the purchase!

Bryan was our salesman and he was very friendly, professional and patient! We had just moved to Louisiana & needed to purchase a living room set. He allowed us to browse through the store without being pushy but was always near to answer any questions. Also, David, the manager, also exceeded our expectations with his professionalism & extra care. The delivery guys were also efficient & very accommodating. Our overall experience couldn’t have been better. 10 out of 10 I highly recommend!

Our Salesperson, Brian Webb, was excellent! Very knowledgable and welcoming. David, the Manager, has great command of his store and his leadership feeds down to his Team.

Jacinta was great! She helped us find a beautiful dining room set. Looking forward to seeing it in our home! Great salesperson and a wonderful attitude throughout the process!

Good quality products for a awesome price

Darren helped me so much. Answered all my questions and helped with the measurements to make sure it would fit. Also asked if need accessories to go with my purchase.

Great customer service

Awesome everyone was so nice and helpful and paid attention to what I wanted

Brian did an excellent job of directing us to several different reclining sofa options. We started at lower price ranges and worked our way to ultimate purchase which met all of our needs. Brian was able to explain the features clearly and we saw justification for the sofas with higher prices. Brian accepted we were not interested in extended warranty options and repected our choice. It was s fun experience selecting replacement furniture.

Great service and good price!

Buying my new dining room table was quick and easy. The salesman was experienced and knowledgeable. Excellent experience!

Overall 4 stars but Bryon gets 5 Stars! Ask for him if you are shopping at the Gonzales store. Very nice to work with!!

Very friendly,very funny,explained everything we needed to know,answered all of our questions.

My experience with Khari was amazing. He is very hands-on and extremely knowledgeable and helpful. Anything you ask , he’ll try his very best to accommodate. I highly recommend Khari to anyone who is looking to purchase a home.

Wonderful experience! Found me the perfect pieces!

We had a great experience today while looking for living room furniture. The employees were very nice and friendly and made our experience extremely easy.

The salesman was extremely helpful and very knowledgeable. We were very satisfied.

Monique was real friendly and helpful in helping my wife and I pick out the right mattress for us. I will surely recommend her to my friends and family. Very professional atmosphere.

Salesman was a great from walking in the deer till I walk out so everything worked out fine.

I had a great experience with Darren in Gonzales! He provided excellent customer service even after the sale

Had a great experience. Darren Davis was my sales representative. He was very patient and informative. Listened and got me what I needed. Thanks Darren and Ashley Homestores-Gonzales. See you again for my future purchases!

Very friendly and welcoming staff. Brian was extremely knowledgeable and helpful. I look forward to shopping here again.

My experience was top tier. When I walked in the store Monique greeted me and proceeded to show me what she had in store for what I was looking for. Upon leaving I had made my purchase with 0% interest..

Monique was very knowledgeable and easy to work with.

I would definitely purchase more furniture from Ashley in the future. My sales person was friendly, helpful, knowledgeable, and she aligned the sale price with my budget. She was wonderful.

We couldn't have asked for a better experience. Spent a little longer in the store than we'd originally intended, not by any fault of the employee's, trying to narrow down our selection. The entire staff was kind to us and more than accommodating. Thanks!

The salesperson was awesome and I'd definitely use her again.

It was a beautiful experience ,I purchased a beautiful bedroom set. Thanks again

Brian is who helped me and he did amazing. Most definitely only going there for all my furniture needs.

Salesman Brian was very helpful and knowledgeable of what I was looking for. I made a purchase and it was quick and easy. Would definitely go back for any future furniture needs

Very helpful & friendly. My 3rd time purchasing furniture from here. Always trustworthy.

Customer service was great! My salesman Darren in the Gonzales store, is the best! I will be shopping with him again and so will my family. ♥️

A great experience! Monique was very helpful and answered all our questions. The store was very clean and the room arrangements helped with ideas!

Jessica was real helpful to us. We enjoyed doing business with y’all.

Jacinta is fantastic. Lucky to have her.

Sales experience was fine but we couldn’t understand why we would have had to travel over an hour and a half to Covington to pick up our furniture if we didn’t pick the delivery option. Why can’t things be delivered to your local store if you commit to pick it up the day it arrives???

Ashleys in Gonzales was great! Brian Webb is very nice and knowledgeable. Everyone was nice and said hello. Service was fast.

Great selection, sales team is spectacular

We had a very good experience with Ashley Furniture in Gonzales. Darren was very helpful and spent time making sure we got exactly what we wanted. He had excellent knowledge of the products on his floor, and we will definitely be back if there is a need.

The store experience was great. The overall due to my purchase being damaged then the ordered to only have it delivered damaged and a lot of defects I cannot leave a higher score.

Completely Satisfied….

Darren Davis was very helpful in my search for a new recliner. He was very courteous and very knowledgeable. He helped me find a recliner that fit my needs perfectly.

Monique was super helpful and efficient!

From salesman to manager, very friendly

Brian was fantastic to work with. Very patient and went above and beyond to work out a deal. He was not pushy at all! I’m sure we will be back to buy the mattress that he gave us all the information on and made us realize what we probably need.

Monique was very helpful and helped us choose the perfect living room furniture.

Good service Sales was every friendly and helpful.

I felt at home. We were greeted in a professional manner. Darren took really good care of us.

I ordered a brown powered recliner sofa & loveseat December 10th and scheduled delivery for December 16th. The wrong furniture was delivered and had to be declined. This caused a major inconvenience because I did not have adequate seating for my family nor houseguests. I was advised by the store manager that I would have to wait a week for the appropriate order to be delivered. I went to the physical store location Sunday, December 17th to verify the order. The new scheduled delivery date was set for Saturday, December 23rd. The furniture arrived December 23rd with a gray loveseat and brown sofa. I accepted the gray sofa because I had no other way to accommodate my houseguests for the holiday. This furniture purchase has cause me total unconventional, anxiety, and embarrassment. Ashley Homestore did nothing to accommodate me for the inconvenience. I requested to speak with someone at Ashley’s corporate office numerous time but my requests was declined. I was told that there was nothing more the company could do. This had been, by far, the worst purchasing experience I’ve had. This was my first and last purchase with Ashley Homestore.

Jacinta was patient and helpful. Very thorough explaining details of furniture ,pricing, delivery, and financing. Gave detail about purchasing options. She was so helpful and I will be back to purchase a mattress and recliner.

It was a great experience , Jacinto the salelady, was very friendly and helpful. Can’t wait to get recliner and enjoy.

The salesman Brian was extremely patient , knowledgeable about furniture and a very pleasant personality.

Darren our salesperson was absolutely wonderful, very knowledgeable, patient and kind with both our purchases. He's a rock star! Because of the quality of furniture and the wonderful experience with Darren, we will be return customers for sure.

We’ve bought multiple items from Ashley over the years. Fair prices, good selections, all around an easy shopping experience. We were in and out with a quick delivery date for exactly what we wanted in about 30 minutes(on a Saturday). Our sales person, Monique, was very laid-back and made the process a breeze.

Great experience in purchasing new recliners. The salesman, Brian, was very knowledgeable and patient. The transaction was smooth and easy.

Bought an extended warranty they would not honor it nor would the insurance company terrible customer service will not answer the phone

On time. Nice people

We needed a sofa that would meet specific measurements; the sales representative worked with us until we found the one that would be a perfect fit. Thank you!

It took several minutes before a representative came to ask us if we needed assistance, but once someone attended to our questions, eventually that person was able to assist us.

Phenomenal service. The person who helped me was Carl and he was great.

Great customer service and awesome quality products

Mr David was very helpful and professional

Exceeded all expectations would definitely recommend

Brian was such a big help !! I am so happy with my purchase of a new bed. I cannot wait to have it delivered to my house !

Helpful and respectful. Not pushy.

Excellent service! Food was cook perfect and came out fast and hot. Will be back most certainly!

Jacinta (Jessica) Arihilam was very helpful in helping me locate the right bed and mattress for my home. Her knowledge of the product itself and her personal experience with the product made my purchasing experience to run very smoothly. I would be happy to work with her again in the future.

Darren was my salesman he was professional and very helpful in helping me choose the best bedroom set and mattress.He was friendly store was neat and clean and overall Great Selection of furniture and great prices.

This experience was the best!!!!! We got just what we wanted… And the service was second to none!!!

I forgot to do the stars on my review that I just did. But in case it didn’t go through I’ll do it again. Jacinta was very nice an went over everything with us. We didn’t feel pressured to make any hurried decisions about the furniture. We will definietly buy from there again . We will purchase a bed for my grandson in the near future.

Brian helped us solve our problem that we has with an order. Very pleased

Brain greeted us warmly with a big smile. He asked what we were interested in and took us directly to that department. He explained the products, and patiently took time to point out any diffences based on our needs. Brain was professional, extremely knowledgeable, and personable. He made our experience stressful. Thank you Brian.

We had such a great experience at the Ashley Homestore in Gonzales! Jessica was so friendly and extremely helpful in working with us to find a new living room set. She made the buying process quick annd painless, and our new furniture should arrive in about a week. Very excited!

Very friendly and easy to work with.

I was treated with kindness and patience.

They were extremely patient with us while we chose the perfect sectional for our home.

Fast, easy, and beautiful!!

Friendly service and got what we wanted. Pretty painless.

Was made easy

Great customer service!!

Monique was great to deal with! Will do business again!

Monique was amazing!

It was ok. Not a lot of help and awkward.

Brian Webb did an outstanding job evaluating our needs and finding furniture to meet our needs. Great sales experience from a professional sales person.

Nice showroom. Good inventory. Great helpful, but not overbearing, sales person. Jacinto, the sales person, was nice, knowledgeable, and professional. Let us look on our own but always helpful when we needed it. The purchase went smooth

Brian Webb is great to work with. He's knowledgeable and very helpful.

Very great service and an easy process! Really enjoyed working with this company! Jacinta was wonderful!

Very nice sales person and helped us right away with what we were looking for

Everything was great worker was very helpful.

Service with a smile!

Lots of great pieces to choose from. Jade was so helpful, all while giving us enough space to browse on our own. She answered every question, and made completing our purchase a breeze!

She was friendly, very patient and wanted me to be satisfied with the product.

Great experience. Darren helped me out tremendously. I’m glad I went there. Looking forward to my furniture now!

terrible place to buy for my home, I would never recommend it 😡😡😡😡😡😡

Great customer service Jacinta and Brian were awesome! They sure know how yo convince buyers, especially Jacinnta.

Jacinta Arihilam was warm, friendly, and knowledgeable. She didn't make me feel rushed or pressured. I enjoyed my time there

George was a great e help finding the right furniture for our new home. Easy payment options.

Jacinta was very attentive and helped us get what we want. Buying clearance let's you take it in your car and go and that's just great.

Purchased furniture in this store in May 2023. Was expecting delivery by 10th June. One of the item was expected to be delivered by 15 June, but it wasn’t delivered and I got a call from the company saying that the item is broken and it will be delivered in next two weeks but it’s been a month and a half now I’m still waiting for the item The customer care is not responding. The customer care number says the store is closed. They are not bothered to call back or even answer the phone.

Always a good experience when i go. I've bought my last 5 furniture pieces from there. Very helpful and super friendly!

Jacinta was the most helpful person ever! Everyone else in the store was very friendly and the manager did what he could to help! I had a great experience and this is now my new favorite furniture store to shop!

We may have giving the store a 5 star rating, But Mrs. JACINTA ARIHILAM you’re a 5 star Awesome person. Thank you for your help!

Mr. Darren Davis was a huge help to us and very patient.

When going in store it's great! The man who helped us was amazing, however when trying to pay the monthly bill it seems every phone number known to man that is "Ashley furniture" doesn't seem to exist or have anyone answering phones for that matter. BEYOND annoying.

The sales lady was very helpful and kind. The delivery went well. The desk is perfect for the room. Thanks to all!

Fantastic. Discussed what we needed with salesman who was very knowledgeable and took us to merchandise available and made our decision on what to buy. In and out in less than 30 minutes.

Very professional and friendly

Wow! What can I say about my experience at Ashley??? It was simply marvelous. Monique and her colleague were so helpful in resolving all issues so I could buy the furniture I desired. I left the store happy Happy Happy!! Thanks goes to the Manager as well for a successful event. Great discounts! Check them out and you will be surprised and excited also.

A large nice selection of furniture Ms Jessica was great and very knowledgeable about explaining pricing and financing details. So if you looking for furniture I recommended choosing them for your furniture needs

Monique was knowledgeable, and helpful.

Very helpful and friendly

I saw a sectional online that I wanted but wanted to go into the store to see the fabric and comfort level. The model that I ordered was not in the store, but the salesman was so helpful. He showed me the fabric on another model and then showed me a sofa that was very similar in seating. I was very pleased that I went to the store and ordered instead of just ordering online with the doubts I had.

Mr. Brian was great and really knows how to make you feel welcome.

Mr. Webb was our salesperson and he did an awesome job . Took his time and we were very impressed with his knowledge of all our needs . Thanks and we will back .

Monique was very knowledgeable and a pleasure to work with. She made sure we got the exact furniture we had in mind.

Very helpful and it was a quick process. He showed me what I wanted before I asked about the bedroom set I wanted to see. Then other options as well.

Very professional. Very helpful. Worked within my budget. I was in and out quickly.

All ok little slow get our items ready for pickup wasn’t ready when arrived and my shelves in server damaged also when got it home

My salesman was great but I was disappointed that the items online which I had gone in to see where not in stores

DO NOT believe the dates they give you. If they say "2 to 3 weeks for delivery", absolutely false. They will also schedule a delivery a little past the deadline they first gave you so they "come close to the date they first said", then they will cancel the day before. It's an on going thing. First time I've bought from Ashely's and I will not do it again. Still waiting with no couch.

I received excellent service at Ashley Furniture. Brian was knowledgeable, professional and very helpful. My only complaint is that we have to wait almost 4 weeks to get our new couches. I wish it could be a faster delivery.

Wonderful!!!

We were showed just what we were interested in and haven't all info to lake a informed decision.

Jessica was great to work with. Excellent service

This is always the best Ashley store to go to. I had a issue with ordering with my credit card and monique whom is very stylish was able to rectify the issue. David the store manager was also awesome. I will only go to the Gonzales location from here on out!! Lovely workers!

I bought a couch. It was just what I was looking for.

Jacinta was very helpful and understanding . I will be back to purchase more items.

Very friendly and courteous service from the sales agent. She was also very knowledgeable of the products they sell.

Jessica was AMAZING!! Wonderful customer service and so friendly!

Purchased living room set with delivery and warranty. They showed up carried sofa to home, dropped in in mud, forced it through door ripping arm, dropped it on floor damaging my new floor. Told wife to get drill and remove plywood from bottom. I asked why we have to do this when we paid for delivery and set up. Was laughed at and was told " we don't work for Aahley, we work for mattress direct. At this point I advised them to leave my home and I would contact store. Still waiting on response

Great experienced help given when needed. It's like they were reading my mind .

Gabe showed excellent customer service. I also experienced the demo of your tempra pedia mattress with the sleep doctor on site. I really had a great experience during my visit.

The lady that sold me the coffee table was very polite and professional.

Very polite and helpful sales associate

Great people top of the line furniture. I would recommend this place to whoever is looking for good quality furniture and great people with all the help and information you need.

Admittedly this may not be fair due to it being delayed. BUT I purchased a Big-Mans Leather Recliner (over $800) in 2016 and paid 179$ for 5yr warranty. Within a year the left sewed-on arm "pillow" came off. They replaced it twice but within the 2nd year they refused to replace it again. The leather has changed color in a few places, which isn't the worst problem. The recliner had a pull-cable to open the foot rest. That broke off at year 4. They did replace it with a starkly ugly plastic pull handle/cable which lasted almost no time. I am about to junk the chair now due to near collapse if the seating supports. The center of the seat is sloped inward. I hate that I paid for a chair that was to support heavier people when the supports were common or at least not worthy of the title. It really was a piece of junk I let a good saleswoman talk me into.

I was promised all my furniture to be delivered today however it's 715pm and I'm still missing a piece a store clerk hung up on me my salesman will not return my calls are respond to my text to say I'm disgusted is a understatement

Our salesman was very polite, knowledgeable and not pushy. It was a great experience.

Great personal service directly from the manager! Had just the chair I needed at a great price.

Awesome service Thank You

The young lady was very polite and help us with our purchase

Very friendly and helpful

Jessica showed me several sofas and was interested in what I wanted in my sofa choice. She also gave me the space to make my decision without feeling pressured.

This process has been horrible. I have been very patient through this process. I have had a terrible experience prior but decided to give Ashley another shot and I’m sorry I did. I cannot ever get anyone on the phone and on top of it all the service center is just as bad. Still do not have my product!

I am always greeted at the Gonzales store which doesn't happen in Baton Rouge. Darren was very curtitous and helpful. Even though they did not carry exactly what I was looking for he helped me find a suitable substitute. I am happy with my experience in the Gonzales store. Thanks Darren for a pleasant experience.

Great customer service, kept me informed.

I'm so excited 😊 My order came a close to Christmas 🎄⛄ time Thanks Ashley furniture I recommend this place too you'll Thanks miss Jessica my sales person wow thanks por help me chosen The right color God bless you'll Merry Christmas 🎄⛄🎄⛄🎄⛄

Jon and Gage worked together to deliver everything we wanted, at a price within our budget. We were very pleased.

The services was great but at the same time I was a little disappointed because I wanted to purchase the furniture and I hopefully take it home. and have it in my living room before Christmas. Because before I came there, I had already toss the old one out now I have a living room with nothing to sit on but a part from that it was a warm, wonderful feeling the environment. The service was wonderful. But the Wi-Fi sucks because my wife couldn’t be there with me and she asked me to send her pictures of everything I picked before I made a decision that took forever to send pictures.

I was very pleased with my purchase at Ashley’s furniture today. Customer service was great!

DO NOT…., I repeat DO NOT use Ashley Furniture, especially Gonzales, LA. In September I ordered a sectional sofa, with delivery and the “white glove” service. I have been given the run around by my sales person (who is no longer at this store) with date changes, etc. I was given a delivery date and time (11/22 between 3-6). I asked what would happen if no one was at the home at the time assigned. I was told by my sales lady that nothing would happen that they wouldn’t just leave the furniture that it could be easily rescheduled the next day. LIES!! They didn’t come and I received a rescheduled date of Dec 8. Today 11/29, I get a call from the sales lady that it would be Dec 15. I was told that my sectional was given to another customer because I wasn’t there for the delivery (which per my security cameras NEVER happened. Having spoken to the sales manager, he confirmed that it is a common practice! I feel as though I have been bambuzzled! I tried calling the store for over an hour this morning…..no answer, call dropped. I got the call bank who told me that I had to speak directly to the store….so I drove here where I met with the sales manager who verified the practice of giving purchased merchandise to other customers. I requested a refund in full (over $2800). There is an error with their ER TICKET system (emergency response). So my refund could not be proffered! WHAT IN THE HECK? They certainly took my money immediately. I was also told that it could take up to 10 days but my account was immediately debited. SO RIGHT NOW I HAVE NO SOFAS, NO REFUND AND THERE IS ZERO I CAN DO ABOUT IT. My BP is soaring! BUYER BEWARE.

Shon was so helpful and kind!

Very helpful and informative

Excellent service

Friendly and helpful

The salesperson was very very helpful

My furniture arrived during the scheduled time and the associates in charge of set up were very efficient.

Shon was very helpful and amazing! She made my shopping experience fun and enjoyable!

Ashley furniture in Gonzales pastor Darren Davis was horrible totally not honest and ordered me what he wanted NOT WHAT I ORDERED. I have contacted the loan company and I will also charge them for storage. This was a horrible experience I witnessed . Never go to Ashley’s furniture then they took a month to deliver, NO SET UP EITHER AFTER pastor said they would. Never shopping here again

Thank go to managers in Gonzales, La.! I finally have my new sofa thx to them. They know how to treat customers well. Now, just will be waiting on my new chair.

If you want to wait for months for your furniture to arrive and then when it arrives its gonna have parts missing then you gotta wait longer, and of course pricey furniture. Well… then Ashley is your place. Ashley is the worst furniture storw in the area, they will sell you furniture and months later they’ll call you to let you know, they won’t be able to deliver your order just because they don’t have it. The company is a complete mess. I won’t buy anithyng on that store never again.

The manager took time to locate information on my credit. He worked with me until I found something within the range of the credit I was pleased with his service.

Worst customer service ever, manager David is unintelligent and no help at all. Ordered a year ago still don’t have my furniture. I was scheduled to be delivered today and while waiting for them, they decided that “due to unseen circumstances” could not deliver tonight. Texted me at 8:30pm to let me know. DO NOT BUY FROM ASHLEY HOMESTORE.

Should of read the reviews before purchase. Ordered funiture 5 months ago and still dont have it. This is ridiculous.

Don't believe anything they say about items being "in stock" i just moved into a new place and have been without a sofa for MONTHS after I ordered it. This has been the worst nightmare I've ever dealt with in any consumer experience. Have yet to recieve anything, the only calls I get are pushing it back further.

Excellent customer service !

Excellent customer service and products!

I paid in full for a bedroom set in March and it was supposed to be delivered in June. They attempted to deliver it in late July, but only the head board and foot board. The customer service agent told me “you can just store it in your house until the rails become available, but I don’t know when they will be available.” Finally received the bed today, 8/31/2022 at 8:30pm. The delivery guy set it up and told me “it’s done, but you can’t use it because they didn’t include the slats.” The slats are clearly on the delivery sheet but not in the box. I took apart my son’s bed & gave it away yesterday to be ready for his new bed. So now he doesn’t have a place to sleep. I will never shop at Ashley ever again and don’t recommend that anyone orders from them. I have furnished my new home from several stores and Ashley is the only place I’ve had issues with. Please spend your money at Home Furniture Bedding Plus and not Ashley!

Cory and Shon were very knowledgeable and courteous. Will go back and shop more with them.

I'll never buy anything from Ashley again this place is pathetic I've been waiting for my furniture this labor day will make a year that I have been waiting and no one from the Gonzales store has ever gotten in contact with me to tell me why if I could leave a negative rating I would!!!

Ashley Homestore in Gonzales, La, is the BEST furniture store to buy home furniture. Also, they have the best customer service, they greet you upon entering the store and the take the time to help find exactly what you need. 5 star service all the way around I guarantee.

The truth and honestly, my experience with Ashley was the worst and I've been waiting for my dining room table, Tv.Stand, the fireplace and other things that I ordered. And to my surprise I have been waiting 8 months for my things and every time I go to ask if my things that I ordered arrived they measure every lie if that date is going to arrive and when I go to the store to look for what I ordered they come and lie to me already I am tired of so many lies because they do not speak clearly to their clients and they lie a lot for me it is not fair that they are playing with people they should do everything possible for their clients waiting 8 months is too much and then they wanted to be paid for the things they order them. things that have not come to me enough of playing with customers….

Mr. Darren Davis was very nice and helpful. He was very patient and took time to help me. The only suggestion I could offer is to have swatches of the fabrics . This would give you a better idea as to the color of various pieces.

Everything was great ! From ordering to delivery! The salesperson was very professional and I would like to thank him for all of his help !

HORRIBLE experience and the nightmare is not over yet!!! Two bedroom sets ordered for my mother who lost everything in her house and all items were not on the truck during delivery. My elderly mother is not emotionally handling this disastrous experience well. No one can yet tell me when the remaining item will be delivered and no one from Ashley seems to be concerned. PLEASE HAVE SOMEONE WITH ASHLEY THAT TRULY CARES TO CONTACT ME TO ASSIST ASAP!!! Items were ordered in February and I've been lied to on numerous occasions when calling on status, on each occasions, after the initial order was paid for. I continued to hear a different story (lie) from everyone I would speak to on items status. In addition, the items that were delivered were just placed against the walls and in rooms without taking items out of the box. Some bed items delivered, but beds not available to use. HELP!!!

David handled Everything professionally

Excellent, knowledgeable and helpful. Great product at a great price.

Terrible service! Not going back ever !!!!!!!

UPDATE: Do not believe what they say! We bought a livingroom set and were told the items were in stock and would be delivered in 1 week. We called after a week had gone by and were told they weren't in stock and it would be a month out. Now a month later and we were once again told another month out as an estimated date. We should have known because our last order with 3 bedroom sets and a dining set took 8 months to receive. Davante lied to us saying he made sure everything is in stock and they never were and now we're back where we were with the previous order. We would have never purchased the livingroom set if they were not in stock. We will wait another month and if they are not delivered, we will be canceling our order. My cousin is currently going through the exact same issues as we are with another Ashley location and jas been for several months. Davante was such a sweetheart and so helpful. It was a pleasure working with him.

We recently moved to the area and went in looking for furniture. We told them upfront that we needed our furniture as soon as possible. We were guaranteed that our furniture would be in by the beginning, worst case mid July . Every week since June 28th we have called inquiring about our furniture , only for them to tell us it would be another week. When we would get the new date, we would not hear anything and then they would say next week. We still have yet to receive our furniture. I was called today to say the 22nd my furniture would be delivered , only for them to actually mean they were expecting it at the warehouse that day, and that it actually wouldn't be delivered for another week or so after that. Total waste of our time!

This has been by far the worst experience I’ve ever had when dealing with furniture companies. I will never purchase anything from them again. Expect your furniture to be delayed by several months if you do. In addition, be prepared to get your own furniture assembled even if the agreement was for the company to assemble. Unprofessional and doesn’t answer calls. Several trips to the store may have to take place.

My salesman was very nice and helpful and made our shopping experience great

After 5+ months of waiting it has been a series of wrong color, broken furniture, only one piece delivered,truck won’t start, more broken furniture and numerous calls and text about scheduling delivery. Don’t know what went wrong but very disappointed in what was once a good company

The workers were great, the ladies were patient and understanding, but I have a problem with your extended warranty plan, I bought plan years ago did not have to use them for repairs but I was not able to use them for my purchase, I was lied to about the fact that they do not expire I asked to different workers once in the store when I was buying something and when I purchased my sofa set months ago. The policy was not explained correctly it says in big bold letters, IF YOU DON'T USE IT YOU DON'T LOSE IT. that's a lie, also when I purchased the plan it was not said that if you don't use on repairs you have to spend 50% more than your plan amount and that's no where on the contract I did not find out any of this until I went in to use my extended warranty on yesterday, that's not right the sales person selling this plan to customers should be obligated to explained everything to there customers. I feel that I just throw away money to Ashley furniture store and I've been a loyal customer for many many years, I've been living in my house for 24 years and all of my furniture has come from Ashley furniture. I know that I would never buy a warranty plan from here again. Customers just be aware of their plans read every small print don't just ask questions because like me you may be lied to also

Jessica assisted me she was great

Nice things but limited supply

My sales person was very professional and patient. I appreciate ALL of your help Jacinta! Go see her at the Gonzales store, you won't regret it.

The guys were sufficient and quick to put the bed together. I have no complaints

I was promised my furniture would be here on May 18th and now they are saying June 7 I asked the salesman specifically what furniture was in stock and now they don't have it so I canceled my order and the lady said 2 to 3 days for my refund which I have not received so I went to the store to ask what the problem is and now they tell me 7 to 10 days to get my refund. This place is full of liars. DO NOT do business with them. I would give negative stars ippossible. Possible

Our salesperson Ms. Kee was very knowledgeable and patient. It was a pleasure 🙏 having her serve us. We love ❤ the Brown Leather Recliner; and we know mother will too. Thank you again 💓 Ms. Kee

DeVantae is a sweet person. His knowledge of store is to be commended. I'll send whoever your way. Keep it up!

The delivery it takes forever, my bed still not been deliver, and the costumer service when it comes to calls is not helpful at all. Automated system for scheduling delivery, is confusing. My husband schedule it but still I was the one need to conferm it. It did not make sense at all. The person who schedule the delivery should be the one to conferm it not the other person. Like I said costumer service is not being helpful at all.

I WILL NEVER BUY ANYTHING FROM ASHLEY FURNITURE IN GONZALES, LA! EVER! I don’t know how they stay in business. I just now received some of my order from November! I cancelled the rest! Tue salesman lied! They kept saying it’ll be here next month. Then next month. Then next month. Don’t waste your time! You ANYWHERE ELSE BUT TO ASHLEY!!

Enjoyed the customer service from Jecinta & Brett. Jecinta Arihilam In Gonzales location is the best. She goes out her way to help everyone. I cannot thank her enough. Such a sweet person. Brett Trahan was very helpful also Both so personable and so helpful Thank you both so much

Jessica was very helpful with our furniture purchase for our new addition.

The lady that helped me was excellent from start to finish.

Amy Miller was most helpful when assistance needed to select a new mattress.

Devantae was awesome!! Knowledgeable and efficient. Great experience

Easy staff to work with.

Milan was extremely friendly and very professional. She made my buying experience great. I have more furniture to purchase so I will be contacting her in the near future!

I absolutely loved my experience at Ashley's. Melan and Susan were great and very pleasant. I will definitely be back. 🥰

I visited Ashley's yesterday and was greeted by a real well mannered young man Devantae who took so much time with me in finding a new living room set and a new HARD mattress. I got the best service from this young man, I'm glad I choose Ashley's first, I'm well pleased.

Went to Ashley homeStore in Gonzales looking for a dining room table. I was immediately Greeted by Melan, she was very professional great customer service. Thank you

The sales associate was amazing and a pleasure to talk. He was very helpful during my visit. I cannot wait until my Coralyne Dining Room set arrives. It looked absolutely stunning on the showroom floor.

I love Ashley Furniture because of the top quality furniture they have. The Gonzales location of my favorite! The Ashley family makes you feel like family. Multiple sales ladies came talk to me and assisted all my needs. I got some pretty good deals as well which I love. If anyone ask me where to buy anything to furnish their house I will say go to Ashley Furniture-Gonzales.

My sales person was DEVANTAE FRANKLIN in Gonzales and he was excellent. He made sure I was comfortable with what I was purchasing. Mr. FRANKLIN also was knowledgeable with all merchandise in the store.

My experience with Melan at Ashley’s Furniture in Gonzales was awesome! We exchanged numbers and she kept me updated with everything! I’ll definitely be returning!

Thanks Ashley for good customer service! Most of we thank Susie Martinez for getting our order together! We will be back to shop again.

My experience at Ashley’s Furniture in Gonzales was extraordinary! The service and attention to what I wanted was met with professionalism, enthusiasm and exemplary care. I greatly appreciate Jessica’s thoroughness and warmth. I never felt pushed and she never wavered away from my furniture needs. Thank you Jessica and thank you Doug for your assistance as well. Ashley’s made my search easy!

Melan Smith at Ashley Homestore in Gonzales was amazing!! We purchased all of our furniture with her assistance months before our home was built. She made our experience very pleasant!

Found what we needed and saleslady was great

Excellent customer service, gotta watch the delivery crews. The second set were awesome, the first ones not so much.

Great customer service!!! DeVantae did a great job with helping us find the item we were looking for!!!

My experience within the store was pretty good even though I waited almost an hour to be helped by an associate. My delivery however has been an unpleasant experience. My couch was delivered with the back partially unstapled. My table and chairs were delivered and two chairs are very wobbly and wood chunks missing off back of chairs. My loveseat has been scheduled for delivery three different times and still have never received it. My recliner keeps getting pushed farther and farther back. Now I’m expected to make monthly payments on furniture I have not received. I love their furniture but really feel they could do better for the price I am paying. Updated review: I received several confirmation emails, phone calls and texts about delivery today, January 19th. Even gave me a time frame of 3:00-6:00 PM. I rearranged my day to make sure I was here for delivery. 6:15 PM I call and am told they have no records of delivery and not supposed to be available until February 8th. I am only giving a one star review because it doesn’t allow me to give zero. I will never again purchase from Ashley’s and do not recommend anyone else doing so. Unless you want to be sitting or sleeping on a floor for many months to come.

This location has really disappointed me. The new store manager Susie Martinez lacks empathy, and compassion and she is very sarcastic. I have been waiting for a refund for 11 days after canceling my order. When I went to the store and spoke with her about it, she showed no worries nor did she care. Her reply was, “It slipped through the cracks!” Then I was suppose to have a table and chair set delivered on yesterday, and they only brought a table that was already opened and wrapped in plastic. I refused the table and asked where were the chairs and I was told that they were reassigned and not expected until January 2021, mind you this order was placed October 1st and paid in full. Once I asked the manager Susie about it, again she displayed no concern over my frustrations, and no care. She made petty remarks to me in front of others, and told me she’ll be happy to give me a refund, but could not refund my debit card, I would have to wait, and hopefully it’ll be before December 31st. The only person in that store that was very helpful and showed compassion was Mrs. JONELLE. If she was the store manager I wouldn’t even be leaving this review. She was just that compassionate and helpful. But Susie is the reason why myself, nor any of my family or friends will shop at Ashley Gonzales. So still today, I’m waiting on a refund of $4,916.99. When I asked when I should expect my refund, Susie told me she didn’t know. Until this store hires a new manager with people skills, that shows empathy, and compassion this store will continue to decline.

I've been wanting a new sofa so we broke down and went look for black Friday. Couldn't find someone to help. One sales lady told us she would be right with us and never did. Should have been a red flag there. We continue to look and found a sectional. Kevin help us put in the order and thought 4 days was fast to get it. We'll Nov 30 the day of delivery was told 7:30 -10:30 it would be delivered. Never happened. I missed more than half day of work. Could not get anyone on the phone was on hold for 30 mins. So I go to the store no one on the phone and had one lady walk outside and another play on her cell phone. We had white glove set up and everything to be set up but the wage. Only thing delivered was a right long chair and insert. When talking to the lady in store the rest of my sofa was never ordered thanks to Kevin sells guy. 😒 Went to plug the chair in and no plug. What am I paying for this will never happen again. Tried calling today and lady patty hangs up on me after waiting on the phone for 45 mins. I will be finding out the owners and letting them know what incompetent employees they have.

Excellent customer service. Kevin was the best.

Today I made a visit to Ashley Homestore! It's was like no other furniture store.. the set up, the employees, and my God the LOCATION! I loved everything about the store! I felt like a customer, Not just another purchase! My salesperson Kevin was the best ever!, I will definitely go See home again! I shopped around and made my Purchase with no pressure! I will always shop at Ashley Homestore! Thank you guys

Just bought an absolutely gorgeous sofa to put in our brand new home! Our salesperson Devantae was soo helpful and made the process so easy! Great experience!!

Finally pulled the plug and ordered a particular set I could only find here. Kevin helped us with the process and wasn’t pushy and was very polite. Looking forward to receiving my set.

My experience with salesperson Melan Smith at Ashley Furniture was professional and she was very knowledgeable on the product we decided to purchase. Great personality too! You could tell she enjoyed working for Ashley Furniture.

Jacinta was excellent. She greeted us as soon as we entered. She was very thorough with our options. I didn’t feel rushed. She has excellent customer service skills and I look forward to working with her again.

The staff was great at helping me pick the perfect rug to go with my furniture.

Amazing customer service,and beautiful furniture highly recommend to go visit take a look

We bought a bunch of furniture because our home flooded for hurricane Ida, and it was a pleasure working with Kevin!!!

Devonte was very helpful and friendly very knowledgeable

Easy and quick to get in and out

I purchased a kitchen table and chairs from Ashley. The sales guy was very professional, courteous and knowledgeable. My furniture is coming sooner than I expected and that’s an A-plus in my book. I will do business with Ashley’s again and again.

We have been to this store twice now in the past 5 years. Have always received very courteous and professional service!

Melan was an absolute pleasure to work with! She understood what we were looking for and provided us with the products that best fit our needs. We will definitely visit the Gonzales location again.

Workers were very friendly and not pushy at all. Quick and easy process to purchase furniture.

My experience with the Gonzales location exceeded my expectations! Kevin was so helpful and made sure I was satisfied during the whole process.

Bought a couch and had great sales person!

Kevin was very helpful and very friendly. He made purchasing our furniture easy. Awsome salesman and very personable. Great experience!!

Kevin Patrick did a great job with helping us with our purchase!

Extremely unhappy and disappointed with the store’s delivery process and customer service. I had placed an order on 6/12/21 and it’s still pending. I have not receive my product. I was informed multiple times via phone call by different customer service agents in September and October that it will be ready for pickup/and was informed that now it will be delivered at home instead. But each time when it was the day of delivery/pickup, I would hear nothing about my product. I had receive confirmation texts on Wednesday and yesterday that my product will be delivered today but no one came during the time period given. I called the customer service only to find out that order is not available for next 2 weeks and reason was that the product didn’t make it on delivery truck on time, so now I have to wait for another 2 weeks for it. It’s really frustrating when you keep the time aside for the delivery and feels like a time wasted waiting for delivery truck to show up. Unacceptable customer service and disrespect of customers time. This order was placed more than 4 and half months ago!

Excellent follow up visit with Jim and Kevin regarding our furniture delivery. They both went above and beyond to meet our concerns. I will definitely be a repeat customer.

Kevin and the other employees were extremely helpful and friendly. Made the process easier and made sure I got exactly what I wanted

Kevin was absolutely amazing!!!

Giving this company one star is saying alot!! I've been waiting on my furniture for 5 months and still tell me EVERYTIME I call that it will be another 8-10 weeks.... and that's if they actually answer the phone after being on hold for more than 30 minutes for them to only answer and just hang it up before speaking. THIS PLACE SHOULD JUST SHUT ITS DOORS!!!

Melan Smith was so courteous and very helpful! She explained every option available with financing.

I brought my bedroom set in October of last year, I have part of it but still waiting on a headboard and nightstand.My eta for those this keep getting pushed back,im very upset cause I would've went somewhere else if I had known it would take this long..I don't think I will ever buy from them again

Kevin and Jim were absolutely amazing at the Gonzales location. They helped my daughter and I get exactly what we we’re looking for. I highly recommend this location to everyone.

I wouldn't recommend anyone shop at any Ashley furniture store. They will screw your order up and ship you damage items. SHOP ROOMS TO GO for the best service.

Melan was an amazing during my visit at Ashley. She caught my attention at the door with her beautiful personality. Can't wait to come back and visit them again.

I Went to Ashley Furniture on 10/05. Melan was very patient in helping me select the perfect furniture that I was looking for. I walked out of the store very satisfied with the service. Thank you Melan for being so kind.

My customer rep was awesome I love a person with a sense of humor 💞💞!!!

Great service, beautiful pieces.

The atmosphere and the salesperson were both equally excellent! The salesperson even accommodated our comfort in a luxurious sectional while we signed our paperwork for a completely new bedroom package! I’ve been a longtime consumer and will continue to do so! Looking forward to our new furniture!

Beautiful furniture reasonably priced!!!

Even though they were short staffed, the two employees were eager to help, very knowledgeable of their products and Kevin Patrick was very friendly.

Great experience at the Gonzales location! Kevin was extremely knowledgeable and helpful. Very fast delivery compared to other competitors!

Today my wife ,and I were greeted us at the door of Ashley Home store, by a young lady, who was an new hired, I do not remember her name. This lady went out of her way to give us the best service she could, which was outstanding, ( I only I could remember her name). If someone would ask me where is the beast place to buy furniture I would tell the Ashley Home store in Gonzales La.

They didn't have what I wanted and that's no good

Could not be happier with our most recent ASHLEY FURNITURE purchase. As returning customers, we rely on Ashley to provide a wide assortment of styles and prices to choose from and they always deliver. Having a furniture gallery this close to home is truly a blessing. We were also very satisfied with our salesman KEVIN PATRICK, who was extremely knowledgeable and eager to assist. Kevin was most helpful in navigating us through the selection and ordering process. I would recommend asking for him by name if you want a wonderful customer experience like we had. Thanks again Kevin!

Very friendly staff and helpful.

This place is horrible ! They lie and sold me a warranty that they no longer deal with anymore and four years later my sofa is constantly tearing at the seams falling apart and there’s nothing they can do for me they said. Also they don’t answer their phones comple waste of time and energy! Definitely would never recommend these useless and uneducated people that steal your money!

Excellent friendly service. We were greeted at the front door by Jessica. She was very helpful I. Our buying process. She made us feel comfortable shopping and was not to pushy. The store has much more traditional type furniture which fit our taste more than other furniture companies. We will most definitely return!

Very professional and patient.

I have the best experience thanks to Kevin Patrick. He made sure my needs were meet before I made a final decision on what was best. I love my experience true 5 stars.

Worst worst worst delivery service I've ever delt with...so far on 4th delivery and lied about where our mattress is at and don't even get me started on the call service!!

Went in looking for a very specific loveseat for my master bedroom. Found exactly what I was looking for. Purchase was fast and easy. Can’t wait to receive my new loveseat

Davantae was first class. Extremely knowledgeable & very professional. If you need any furniture, I suggest seeing Davantae at Ashley Homestore on Hwy 30 in Gonzales!

Everything was great the people and the merchandise

When we walked in the store the manage immediately greeted us. We were not in the store for 15 minutes and were able to find what we needed at a great price.

This is by far the WORST experience I have ever had purchasing furniture! They are unprofessional and unapologetic for taking my money, failing to deliver what I ordered, giving different inaccurate information week after week. I waited 4 MONTHS only to find out that my furniture pieces had been used to fulfill OTHER ORDERS NOT MINE ! Then only after going back into the store and speaking with the manager I find out they now have no expected date for my furniture! Like seriously. They offer no other options, no compensation, and no apology. Only that they will be HAPPY to refund my order. Had I ordered elsewhere I would’ve had my furniture already and not wasted 4 MONTHS of my life waiting for furniture that was just GIVEN AWAY TO FULFILL OTHER ORDERS. WORST EVER!!!!!! Update Still waiting for regional manager, store manager , anyone at this point to return my calls and at least try to offer a solution to resolve my issue. All I have gotten is text messages from the number that replies to these reviews telling me that someone will contact me. A HUGE disappointment.

Mrs. Cindy was such a great help by helping us shop for our new home!!!! She helped us tremendously by finding everything we wanted between the colors, contrast, everything was taken into consideration!!! I recommend specifically this Ashley Furniture Store over any other furniture store out there!! If you want the lowest prices, no interest, and nothing down. no scams, this is the right place for you!!! Go and visit Ashley Furniture today and get your dream pieces for your home that’s not only low priced but elegant!!!!❤️

5 stars for Kevin was nice and friendly to deal with but after him If I could give zero stars, I would. We have been trying to get a refund from Ashley for weeks now. We have been giving the runaround again and again.They didn't submit the correct paperwork two times. When we call the store, nobody ever answers. EVER. We have talked to multiple people who say that they have to send off a ticket and that someone will call us. We never get a call back. And now we finally talked to someone and yet again they are saying we have to wait two more weeks before we get a our money back.

Thank you so much Devantae for helping my husband and I finding exactly what we were looking for. I’m sure we will be back in there before long looking for the other furniture we will be needing. Thanks again, it was a pleasure shopping there.

I ordered a recliner online; orginal delivery 6/24. No Delivery! Called scheduled delivery on 7/9. Confirmed date by phone & email. Again..No Delivery! Reschedule to 7/13...again- No Delivery! I canceled the sale!

Jackie was very helpful, patient and knowledgeable. Seemed to truly want to help

Thank you Kevin for your wonderful and warm customer service. You were very helpful and i was very pleased with your willingness to help. I will be back again! Thanks again!

Jim, the store manager, was extremely helpful with our purchase!! He exhausts every option to make sure you get the best deal!

MS Cindy and Kevin are very helpful, despite the fact that I ordered something else today, I'm still waiting on another delivery from 4 months ago

Jessica did a lovely job showing us some needs we had for our new home…

Sales people were very pleasant and knowledgeable of their products. Very satisfied so far. I have not unpackaged my dishwasher yet. Hopefully everything is ok. Product selection ok. Delivery was on time.

Very knowledgeable and helpful!

We arrived to a very large, beautiful showroom. We were greeted by Ms Cindy, she was very helpful and answered any questions we had. We never felt any pressure from them and were free to look around the showroom at leisure. When we made our purchase decision Ms Cindy took us through a very smooth purchase process. Thank you 🥰

The manager overcharged me for my furniture and will not take the overcharge off even though I signed a financial agreement in writing that I was only supposed to pay a certain amount...I went to the store to have the manager fix the issue... he promised that he would but he never did... I then reported him to corporate customer service and they were not able to help me because it was a deal I made with the manager at that particular store... then I also called customer service of the region and they also could not help me because it was a deal I made with the manager in the store.... so my advice is never to purchase furniture with this company because they overcharge you for $458 on your furniture and they do not resolve the issues...I also made this purchase with the Ashley credit card and the bank could not fix the mistake that was made even though they had the proof of financial agreement...

Descent enough. The manager was helpful but I got two messages asking me to call to schedule a delivery and after 30 minutes they tell me the item is on back order! I asked how I would get a call to set up delivery with the item being unavailable and was told I don’t know. I then got a second message for the same thing a day later! Not sure if I will actually get the item when it is “scheduled “

Kevin was very friendly and helpful. Gave very good information about the product

There customers service is the pits call the store they transfer me to there main off no one answer at the store or returns call in the last 6 years I’ve made 2 big purchase at the same store but never again don’t care how big they think they r besides having to wait 8 weeks for a couch not good business

I had the best experience at Ashley furniture. Max C. was the best and made the experience as painless as possible. Definitely going back!!!

My sales manager went above and beyond in efforts of trying to help me. I’m pleased with my experience and highly recommend this location.

The people in the store were excellent they help me do all my order they got all my furniture they did what needed to be done however I have been waiting 3 months for three Chester drawers and three nightstands and every time I have called their service department I get well it'll be 2 weeks it'll be 2 weeks needless to say I am totally aggravated with this situation I will probably never shop at Ashley again like I said nothing against the store but they're delivery process and the length of time that it takes to get your furniture is not right

The staff were phenomenal and very helpful. They wanted me to get the best deal, and made sure I got the best deal possible. I went to the Gonzales location and Mrs. Cindy was a true blessing. I highly recommend them to anyone who wants great furniture and an excellent deal.

Sales person was very helpful.

Kevin was a great help to us. He is very knowledgeable, professional and friendly. The furniture we purchased will serve our needs well and for years to come! Thanks, Kevin!

I received help from Kevin Patrick and he was attentive to what I needed and didn’t try to sell me something I didn’t need. Great job.

I truly enjoyed my shopping experience. My wife and I were greeted when we entered the store and within minutes a sales rep assisted us in our selection of furniture. Overall it was a pleasant experience and I will definitely be shopping there again.

They had the best products and the best prices. Our sales associate, Venice, was patient, knowledgeable, and helpful in every way. So instead of buying one recliner, we bought two!

UPDATE: I received my adjusted refund finally May 1, 2021 two or three days after one of my previous reviews that was erased. Two of my chairs were supposed to come Friday May 21,2021 but due to flooding on one of the exits they turned around when they could have went to the other exit that I’m about two minutes away from that didn’t have any water. Now today Tues May 25,2021 I call and someone tells me all four chairs won’t be available until June 29th. So I asked about the two that they were supposedly on their way with Friday but she knows nothing about that. This has been an ongoing situation since March 3,2021 when I was told I would have it by March 29,2021. Customer service is horrible Ashley Furniture do not communicate once you make a purchase you’re on your own. The store phone line stay busy or they won’t answer. I WILL NEVER EVER SHOP THERE AGAIN!!!!!!! I’ve made purchases from ROOMS to GO and Comeaux Furniture in April 2021 and received a call and received my items. Ashley Furniture need to be shut down permanently!!!

Worst customer service I have ever experienced. Took over 4 months to get our furniture. During the wait there was no communication from the store to us about the delay. We would contact the store almost weekly to get information about the order and could never reach an employee over the phone. We only found out about the shipping delays from visiting the store personally or calling the corporate number. I will never step foot back in this Ashley Furniture or any other Ashley store if this is their level of service.

Shopping in store was better than expected. Pleasant atmosphere, no pushy salesman. Placed order on Black Friday. The process did take well over an hour. My sectional sofa and swivel chair was set to be delivered the 1st week of February. Ok! I’m excited but will need to wait. I called at the end of that 1st week of February to inquire delivery status (3 mo. after order was placed). After I was on hold for 15 minutes, I hung up and called again selecting a different option, eventually speaking with someone in the middle of Mexico after waiting on hold for more than 20 minutes. A very nice and articulate person tells me he couldn’t find my order because my phone number wasn’t entered in their system. He went through several trial and errors to locate my order. Once located, he could not tell exactly where the furniture was located. He suggested I call the store and ask for my salesman. Long story-short, after many more calls and long hold times (that I initiated- Ashley has NEVER initiated a call to me) I finally got my sectional 3 weeks later. I still have a swivel rocker on back order that is set to come in the first week of April. I contacted the salesman via his personal phone to find out that he no long works there. Today is April 13th and once again I initiate the contact to get the status of my rocker. “Oh, ma’am that has been placed on back order set to come in the first week of June.” WHAT! Here we go again! I have paid hundred of dollars for a rocker that I can’t have for at least 9 months after placing the order! I don’t even remember what it looks like.

I have been to so many furniture stores in the last few months. Can not say thanks enough to Kevin Patrick. he was a very informative sale person. Very knowledgeable on the items that I have been looking for!! He gave me all the time I needed to walk around and look at the different items in the store. He also worked really hard to fit my budget. I would totally recommend him to anyone looking to buy any type of Furniture bedding etc.

The saleslady was very helpful and we love our new bedroom set!!

If I could give zero stars, I would. We have been trying to get a refund from Ashley for two years now. We had a piece of furniture that broke. Since it couldn't be repaired, we went into the store to reselect new furniture using the insurance we had purchased. We financed the new furniture, but Ashley never gave us credit for the insurance amount. They didn't submit the correct paperwork for us to get the insurance credit. Thankfully the insurance company could see that we weren't at fault and honored the claim. Here it is two years later and the corporate office can see that we have the insurance balance on our account that they owe us but they say that the store issues refunds. When we call the store, nobody ever answers. EVER. We have gone into the store and talked to multiple managers who say that they have to send off a ticket and that someone will call us. We never get a call back.

Kevin was absolutely awesome. He’s truly a people’s person and a great great salesman.

Save yourselves the headache, don't purchase anything from Ashley HomeStore, specifically the Gonzales Louisiana location. Worst customer service I have ever had the displeasure of dealing with. Have been waiting on my sectional for 4 months! Everytime I call or go to the store location I get different "delivery dates". They are quick to take your money for merchandise they DO NOT HAVE. BUYER BEWARE

Ashley's is a beautiful store with beautiful furniture and the employees are most helpful. They were aware of what I wanted and made sure I saw all the options. I can't wait to get my new chair from Ashley's.

Friendly service can not wait to be sleeping on my new mattress

Furniture was not delivered on delivery date. Delivery driver called and said he was 15 minutes away. He never showed up. I tried for 2 days to get in touch with someone in reference to my order only to be told they don't know where my furniture that I purchased is at and that it would have to be rescheduled for 2 weeks out for a new delivery. When asked for a refund I was told that it would take 14 days to refund my money. NEVER AGAIN WILL I PURCHASE ANYTHING ASHLEY!!

Great experience!! Joni Luce was very helpful and friendly!! Would reccomend her to anyone going into Ashley Furniture. She made shopping fun and easy.

Not very good.

The sales reps were very attentive and willing to help. Not over pushy but it was obvious which products with on the goals for the month. I enjoyed my overall experience and will be shopping with them again. Melan had knowledge of the products and was well versed in the time frames they Normally deliver. She wasn't pushy at all and was very willing to help

Only hassle I had was deciding which furniture I wanted because all of their pieces are nice! The guys who helped me informed me about delivery dates, delivery options, bundles, and a lot more! I’m very satisfied with my selection.

Over priced

I went in looking for a dining room bench. The staff greeted me at the door and was very helpful. I told them exactly what I wanted and they ordered it. Thanks guys, I’ll be back!!

I went in today and the staff was so helpful. But Kevin was very exceptional on today. He sat down and designed my whole living space so that I can see the furniture as if it was already in my living room. I appreciate him so much. Great great customer service

Great customer attention!

I called the store to see if they had my piece in stock and the sales lady was so helpful. She got my piece cheaper than it was online. She was very knowledgeable and fast! Cant wait for it to come in!!

Max made the purchasing process really easy. He went online while I was in the store to help me decide on an ottoman to match the new sofa set. Friendly staff, very clean store, wide variety of furniture in the showroom.

Customer service was great! Tony at the hwy 30 gonzales location was very friendly and helpful.

My experience with retail and customer service was beyond GREAT! My buying experience was fun & easy. I enjoyed purchasing my new bedroom set. Highly recommend Ashley Furniture to anyone. They have a beautiful selection.

Keeps rescheduling my bed set and lied about pricing, as me and my wife are highly upset we try and try to call but no answers. Never doing business with them again and I'm getting my money back for sure

This is the third sofa I've purchased from Ashley's. I have loved every one of them. The quality is excellent! So much so that I have been able to donate the sofas for another family to enjoy. My Dining Room furniture also came from Ashley's. I have had it several years now and it is still as beautiful as the day it was purchased. Oh! Don't get me started on the Sales Staff! They were so helping and welcoming! They treated me like family!

I just recently bought my first couch and Ms. Cindy C., sales woman was very supportive during this process. I cannot wait to sit on my new furniture! Affordable prices and great deals.

We were met at the front by a friendly staff member. Showed us what we were looking for. Great deals. Also a great protection plan was offered to us. Love!!!!

Tony is exceptional. He is very knowledgeable and patient. My mom is very happy with her new sofa!!!

Store experience was fine. Delivery service is an ASOLUTE DISASTER. - Partial delivery of bedroom set. I cleared out all of my old furniture to accomodate only to be informed DURING THE DELIVERY that the bed was damaged in transit and would not be delivered. - Once bed came in, was un-satisfied with a platform base that I did not ask for - I specifically asked for a box spring. I requested an exchange and was denied by the rep on the phone due to passage of 48 hours where I had a foundation, but no bed. Salesman promised to fix this - and he honestly tried. - Multiple issues with the delivery company, DSG to accommodate this exchange for the box spring - deliveries cancelled the morning of....they just didn't show up...or they claimed they didn't get a confirmation. - I was informed by a rep on the phone that the item was at the distribution center and the delivery would be re-scheduled for days later. Realizing the ineptness of DSG...I took vacation from work and drove over an hour to the distribution center to resolve the matter myself, only to be informed that the item was still in Houston. - Generally bad service by the delivery crews throughout the whole experience. Every time they actually did show up, they would insist that the delivery was "touchless." They would then attempt to leave without assembling the furniture Completely disappointed in the customer service of this store especially regarding delivery. I was denied access to the manager to discuss this issue. If you are in the market for new furniture, I strongly implore you to search for a company that has it's affairs in order. Ashley Home Store does not.

Excellent customer service, quality furniture, extremely knowledgeable associates with a friendly staff.

never come here. never order from here. I have a 5 year warranty on my couch i have a tear i need to get fixed i have been trying to contact them for months and once you order from them they take your money and will not help you after.

My salesman Olajajuan was great today. He greeted me when I entered the store and was very patient with me during my purchase.

This is my second purchase within 6 months. Every person I’ve come into contact with was awesome!! Love the people and atmosphere!!!

The store was clean and the salespeople were very helpful without being overbearing. I love Ashley furniture because it is well made and affordable.

Beautiful store. Very clean and Staff were very helpful. Great pricing. Tyrin didn't give up on us. We took a long time to decide on our purchase but he stuck it out.

My experience at Ashley HomeStore was really enjoyable. Minister Tim was really helpful with helping us on our mattress purchase. Will be returning for other purchases.

I will never shop with Ashley Furniture again. This store is very unprofessional. My delivery date switched four times and I had to call them to find that out! Horrible communication and even worse delivery times. After the delivery day changed for the 4th time I canceled my order and still haven’t got my refund 3 weeks later.

Horrible customer service after the purchase. Have been trying to get someone on the phone for hours to confirm a pickup time for furniture

Our associate was honest,helpful,patient and down to earth. He listen to our needs and wants and met everyone of them and more. He educated us on all products we were interested in from how it is constructed to durability and life expectancy. We had the most amazing experience there and he went above and beyond. If y'all need furniture go see Max channing at ashley in gonzales. He is real.....thanks

Great store. Great financing!! I order something from them every year .

The salesman that helped me Max was the most knowledgeable salesman I ever had furniture shopping. Got me everything I needed.

Just canceled my order after the second fail delivery with no call they obviously don’t want or need my business so they can keep it I WILL NEVER step foot in an Ashley story again. After the first failed delivery with no phone call I was promised that it would be be delivered today and today same exact thing happened wife stayed home all day waiting for nothing. Called back and was told that they might be able to get it delivered by Friday no thanks keep it I’ll go to a local furniture store that actually values their customers I strongly suggest that you think twice to give Ashley our business

Friendly and professional sales lady.

If I could I would rate a -0. I would not recommend anyone to do business with Ashley's furniture. Their services are horrible and you never receive your product. They mess your orders up, and forget about a refund or compensation! They do not care about their customers! There are other stores that carry Ashley's furniture that has great customer service and you get your products in a timely fashion. Do not waste your time people!

I want to thank Max for all of his service for the sofa set that I seeked to purchase....his friendly, knowledgeable, and courteous posture was all the reason for me purchasing my sofa

Ashley cannot deliver the products they sell. There quick to take your money but as far as you actually getting your furniture it's a crapshoot.

Sales person was very nice and knowledgeable. She made me feel comfortable buying with her. Great conversation not just there to sale and make commission she was there to make sure I was getting what I needed

I seen a TV console on line.. I really don’t like buying on online without seeing the item. I called Ashley’s to see if the item was in the store. I was given Kevin as my sales person. He told me the item was in the store and it was cheaper than online. Kevin told me I should try and come in that night because it could be gone since it was on clearance. He gave me his cell number so that I could let him know if I would be coming in. Long story short I end up buying another item. I love Ashley furniture. I have several pieces in my home. Kevin was great.

Kevin is a fun & knowledgeable salesperson. He helped me pick out the prefect bedroom set for my little sister! The rest of the staff was helpful and energetic as well. I would definitely recommend shopping here because of the great customer service.

Update: 7 months later. Still nothing. Update: My table that we ordered in August was supposed to be delivered this Friday just got canceled. They canceled delivery because of the holidays. Ordered a couch last December. It came in broken and still has not been repaired. Ordered a table in August and still do not have it as of November 23rd. Went in to inquire today and when the manager saw we were upset he brushed us off for the service department to deal with. He never checked up. Good luck calling their service center. Its an average of a 45 minute wait to talk to someone. The only good thing I have to say about Ashley Furniture in Gonzales is about the ladies that work at the service desk. They are always polite and helpful and know how to defuse a frustrating situation. Its a good thing too because the manager really doesn't care. This will be my last purchase from Ashley.

The customer service is absolutely HORRIBLE. DO NOT SHOP THERE!!! BRING YOUR BUSINESS ELSEWHERE. We bought a bedroom set. It was delivered in March and broken in June. We have called time after time again with no one ever returning our calls or coming to repair the damage. I spoke to someone again today and they said FROM THE PICS, it was caused by the customer and they cannot assist!!! This item is under warranty. Literally broken in 3 months and they will not stand behind their merchandise.

Dont waste your time here, manager is rude and won't help you. Good luck getting furniture fixed if you received it broken.they will not help you AT ALL. Big waste of time and money to go to this place

We had a good experience with Ashley HomeStore in Gonzales was a good one. Cindy was very available and helpful. We are anxiously awaiting the arrival of our recent purchase. We will happily refer friends and family. Thank you for a nice experience.

This place is absolutely the worst furniture store in America lie lie lie and then deliver damaged furniture this place is pitiful

Initially, the two male sales reps did not show any excitement about my walk-in business until I submitted an application and was approved for a line of credit. Then they started to perk up a bit.

Salesman was knowledgeable and pleasant!!!

Amber needs more training in customer service or just get fired

I love Ashley their furniture is great. The lady that helped me tonight was real sweet and very helpful

Always a pleasure when I've visited this place!!!

Their prices and payments plans are pretty reasonable and all of the sales ladies were very helpful. However, the delivery service/customer service is horrible!!! Our delivery date was rescheduled over 10 times (literally). They kept telling us that our furniture would be in on a day, and when we would call because it was not delivered, they would tell us that it wasn’t in. The communication/ delivery system needs to do way better!

Kevin was very helpful! It was a pleasure shopping with you guys.

Sale experience was good but once our furniture came in NO ONE answers the phone or returns your calls. We had arranged to pick up our kitchen table that says on the website is open on Saturdays. We arrived and was told pickup isn't available on weekends. Absolutely ridiculous!!!! We called for days and days with no answer, left many voice-mail messages and nothing. Will NEVER purchase from Ashley Furniture again.

Stephanie and the team was great from the time I walked in until I got in my car. I went there knowing what I wanted and Stephanie was on her game, she got all the details and some options, put in my order. Now I'm just waiting on delayed arrival dates due to Covid-19. Awsome customer service! Everyone was very friendly and helpful.

I had a great experience at this store. Stephanie helped us find what we needed and for a great price.

Would be real cool if someone would answer the phone. Guess they don't want to know about our terrible experience with Cindy in sales and ending up with the wrong items after. UPDATE: I would give lower than 1 star if possible as feedback@dsghome.com has also been unhelpful in GETTING THE STORE TO ANSWER THE PHONE OR CALL ME. Can't call other stores or help hotline either because they feed you a line of "all stores are independently owned."

Service was awesome from the hello at the door to the goodbye at the end of service. Everybody was so kind and helpful. Everything was handled in a timely manner. I enjoyed the whole experience from shopping out on the floor to the finance dept. I will definitely recommend the Gonzales location to others and will be shopping there for all future purchases.

Horrible!!!! Ordered furniture that has yet to arrive. First date (scheduled delivery) was August 2, 2022. Still haven't received furniture. Called today (08/29/2022) and was given a new ARRIVAL date of September 02, 2022! Note, that's not the date they expect to deliver the furniture, that's the date they stated that the furniture MAY ARRIVE at their warehouse! After it arrive, then they will contact me for delivery!!!! I should have ordered that piece online since everything else I ordered (online) arrived when stated. HIGHLY AGGRIVATED IS AN UNDERSTATEMENT!!!!!! 10/24/2022- Furniture finally arrived but with missing items. Have been calling the store almost EVERYDAY and have yet to speak with a sales person!!!!!They do not answer the phones and when you press another prompt, those individuals are useless!!!! Had the nerve to tell me about their no return policy. Ok, you don’t have to come get the items (since some parts are missing) but don’t expect to get paid….AVOID THIS PLACE AT ALL COSTS!!!! HORRIBLE

Sales was quick, but delivery is terrible. Once they have taken your money they don’t even answer your call. I’m a very UNHAPPY customer. I will never refer you to anyone.

Updated again (9/15/20) it’s been 3 weeks since I was told I would receive a refund. I have called twice to follow up on it only to get no return call. It’s sad the poor service you get after they take your money. They sure didn’t wait 3 weeks to process my payment to them. Then I see the owners response who apparently doesn’t read these reviews or care if they do read them because I would assume I would have gotten an apology for the poor service. Very disappointed Original post - We had a great experience shopping today. Z was super helpful and really took time to help us find what we wanted. Definitely will be back Update: had to change my 5 star to a 1 star. Service all goes downhill after the sale. They are quick to process your payment but nothing after that point is quick. We made our purchase of two twin mattresses and a queen bed on 7/15/2020 and the mattresses we were told would take two weeks with the bed taking 6-8 weeks. Our first of 5 delivery times set up was 8/6 and then that got rescheduled to a couple weeks later and that one for a few weeks later she then that one for cancelled and rescheduled to 8/24 I believe. The night before the delivery a person from the delivery portion of Ashley called and told me the headboard for my order wouldn’t be in would I like to reschedule the whole delivery. I said no thanks as we had been waiting on the mattresses for over two months know (remember we were told two weeks for these). So, she left us on schedule to be delivered. Well, on delivery day no one ever showed up and I made a couple of calls to delivery center and no one there had any idea why we hadn’t received our order. They were going to check and call me back to which they never did. I called my sales person at the store and finally got in touch with her around 5 pm and she told me that they had received an email the night before my delivery that all deliveries were cancelled and that someone should have called me the night before. Well, the girl who called me the night before confirming that I did want my order delivered even though I wouldn’t have the headboard must not have been informed either. Seems only the salespeople at stores were but she didn’t call me either to let me know. So, she offered me a credit for the inconvenience to which I haven’t gotten yet (went by store yesterday and no one could help me other than my salesperson and she was out and is supposed to call me. The person who took my name and number told me that it normally takes 3 weeks for them to process refunds which is ridiculous. They don’t wait three weeks to process my payment on the front end of order) I did finally receive my headboard today as as scheduled on the 5th scheduled delivery date. The saving grace for my Ashley experience is the delivery guys. They were super nice and helpful. I was also upset because no one at delivery or prior to delivery could tell me when my missing headboard would be in. The delivery guys said my salesperson should call me. She didn’t. I had to call her. The other disappointing part to this is that I sent my daughter in shortly after to buy furniture for her new house based on my initial sales experience I am sure hoping I didn’t set her up for a bad experience when it’s time to get her furniture delivered. I love the furniture but not sure I can shop here again or recommend based on this experience. My order of two twin mattresses for our adjustable bed also came in not being the exact same so one is higher than the other which is disappointing. I’ll be waiting to see if I get my refund as I was told I would since it’s already been over a week. Wish I could have left my 5 star review as such but my experience after the initial sale didn’t warrant that

Lots of beautiful options for a bedroom set for my son. Ms. Luci did a great job helping us!

Great experience!! Quincy was able to help me get exactly what I wanted! Love Ashley Home Store!!

“Z” is the best store manager! Always takes care of us and makes sure we are happy with our purchase

Terrible terrible customer service!!! We bought furniture and paid in full and was told it was a 6 week delay due to COVID which I had no problem with. I have been called 4 TIMES to change the delivery date and been pushed back 4 TIMES and customer service says they really have no idea when it will be delivered!!! I have bought furniture from Rooms to Go and Bassett and have never ever had such an awful experience!!! My advice is to take your business elsewhere!!!! Awful company!

Ordered a power lift recliner from store in Gonzales, Louisiana. After waiting 3 months for the chair we finally get it and after less than a month the power lift quit working and have had no luck getting anyone to assist with getting it fixed. Terrible experience and will not recommend Ashley Furniture to anyone and have bought our last item from them. Still waiting on a return call for getting the warranty honored.

Very friendly staff and very helpful. I was able too get everything I needed and was very pleased with the experience

8/30/20. Very attentive and patience sales person. We'll be back to purchase additional furnishings.

Got a wonderful couch and rug from here. Came one day to look at couches the next to purchase the one that we loved. Service was not pushy but answered all questions quickly and professionally. Joni was a great representative and very nice to talk to. Would definitely recommend.

Terrible costumer service, they never return your calls and they surely don't care about their costumers. Just had to cancel an order for a queen bed frame, they pushed our delivery back 4 times, we were very patient and cooperate but enough is enough. We'll never be back here that for sure.

My girlfriend and I ordered a bed in early June we understood that it was going to be a little longer than usual due to the pandemic. Well we were told August 14 so we waited all day for it but it didn’t come, we got rescheduled for August 20th and no one can again. So after calling and trying to get in contact with the workers and salesman no one would return our calls, we went to the Ashley’s we bought it from and they acted like the didn’t care about us or our problem at all. After sitting there for a while they said August 28th so we’re still waiting. We wanted a sofa set also but totally not going here again after this experience. Overall Ashley’s doesn’t care about their customers at all! Next time we’ll definitely go else where.

Great customer service

Zee was patient and knowledgeable with helping me out with a reselect. She made sure it was processed correctly and even accommodated me in getting a later delivery date as I am waiting on my home to finish being built!

I began shopping for a sofa in mid-March at the Vernon Hills, IL location. Upon relocating to Louisiana, I placed an order for my desired item at the end of June. It was to have been delivered both July 7 and 14, but the distribution center suffered multiple miscommunications. When I called "Zee," the manager who'd help me place my order at this store, she forthrightly informed me my item wouldn't make it before Sept./Oct. She helped me find another item that could arrive sooner. I am still awaiting my purchase but am more eagerly anticipating it than my initial selection. Zee was so honest and helpful in locating available items and offering deals to make them more affordable.

Despite some uncontrollable difficulties Ashley furniture got me my bed and couch as quickly as possibly and they are both amazingly comfortable!!!

Excellent customer service!

If the had a zero that is what I would choose. I have been trying for two days to get in touch with some one. NO ONE ANSWERS THE PHONE. DO NOT SHOP HERE!!

Great experience. Greeted when we entered the store and was allowed to browse at our own pace. Found what we wanted and sales person was very helpful. Price was great as well.

The people there was very friendly and fast. I was in and out in no time. They were very helpful finding the dining room set I really loved. They made sure that I understood everything before signing anything. I highly recommend Ashley’s Home furnitures. 👍🏽

Great customer service no pressure selling

Joni Luce was my sales person. She was very nice and professional!! Enjoyed my experience there today!!

Horrible customer services! I have attempted to go get a dresser that I had ordered from the store three different times and they keep telling me the dresser isn’t in the warehouse. Even though they have called me telling me my order is ready since then I have canceled the order and is going to Rooms to Go to get a dresser !

Excellent service at the Gonzales location. Our sales consultant, Joni L., was very knowledgeable and helpful in assisting us in pIcking our the perfect mattress. We will definitely comeback again.

Zee was a great help! We are excited to receive our purchase.

I purchased a bed and adjustable base at the end of May. Immediately after I saw a cheaper price at Mattress Firm. I called my salesperson Roni and when she called me back and found out about me wanting a price adjustment she acted like she was too busy but said she would call me back. She did not so I went into the store. The store manager acted like she could not match the price for the adjustable bas even though Ashley has a policy to either have the lower price or it’s free. She took some money off but it still wasn’t the cheapest price. I contacted the BBB. Through corporate they matched the price for the base, but there was also a promotion called “Ashley Cares Relief Program”. When I contacted the store Crystal said I had been given this program which was 3 months worth of payments in a MasterCard. She gave me a number to verify, I called and they had no record of it on my account. I spoke with crystal again and she said she would call me back (that was at least 7 days ago). I have received no call backs and no one answers. I feel like I am being punished because Ashley had to honor their policy to match the price. I have made several large purchases at the Gonzales location, but will not be going back because they do not care about the customers or policies.

Just like a previous customer Stephen I feel exactly the same way. It started back when I went in to purchase a bedroom set I wasn't greeted properly at all. I was also told that I would receive the discount that was available that day which I paided half of the bedroom set that day. Due to my bank limit o had to come back the next day when I then noticed the discount wasn't on my purchase so it was a extra $1,100 I was charged. This was paided in full on 5/29/20 and delivery dsre for today, well I never received a call on delivery confirmation at all which is unacceptable from a company that didn't have to ask twice for my money for my items I purchased. And calling in to check on delivery is terrible as well. My wife went to the store and they then said they don't know what's wrong with the phones but im like ok why no one called no notify me that my items will be delivered in a later date. You don't do business like that and yes i understand where we stand today with the pandemic and all but still reach out to your customers and let them know whats going on. You dolidnt have to run behind me about getting your money at all. This store is just awful and need immediate changes as you can see its not just me that feel this way. So now I have to sleep on a mattress until my bedroom set arrives and I will be in the store to see about getting accommodation for something besides reimbursing me the delivery cost. Thats not enough for me.

The person who assisted me was very informative and pleasant. They answer all my questions that I had on their merchandise. I would recommend Ashley furniture to anyone.

Highly recommend! Best customer service ever!! It was not easy relocating to a different state during a pandemic. We cannot say enough about Kevin Patrick. Kevin was EXTREMELY helpful with making it possible for my husband and I to purchase an elegant bedroom set for our new home!! He went well above and beyond to address all of our needs and concerns!! We are eagerly awaiting the arrival of our new set and will definitely refer to him for future furniture purchases. :)

I’ve been trying to get a hold of customer service for almost a week. I left multiple voicemails and no called back. I went online and waited many hours in the chat and no one responded. I tried to change my delivery date from July 30th to August 10th by plugging my sales order number in and it says order not found. I don’t move in to my apartment until August 10th which is why I want to change my delivery date. It’s June 16th and furniture is already being shipped even when I wanted it to be shipped on July 30th at-least. Now I don’t know where I will put my furniture at because I won’t be moving in to my apartment until August. I wish I could’ve taken my business elsewhere due to the lack of help and very unprofessional service. Maybe me posting a terrible review online will finally get their attention🤷

Really good customer service and friendly oriented

Darlene was excellent. Very patient and attentive even near closing time. She discussed available purchase options clearly and made our purchase decision eas . Will return.

I bought furniture last year,already had to have sofa fixed.this Ashley furniture looks like CHEAP CHEAP furniture.Now I have trouble with the double recliner and can not get in touch with anyone.l would never recommend Ashley’s home furniture to my worst enemy.DO NOT BUY FROM THIS PLACE.

The furniture is very nice and reasonably priced

This has been a terrible experience which is not over yet. I purchased a sectional on May 9, and surprisingly, was promised the items would be available for pick up one week later. Not having a truck, I made arrangements for my father to drive an hour to help me pick up this product. No one called me on the pick up date, so I called your store with no answer after several attempts; I found an 866# who advised that the pieces were on "transfer." Since then, I've been given 5 different dates. No one has ever dialed out to me, I am having to initiate every contact on every missed date. I have cleared my schedule 5 times and made pick up arrangements 3 times to get this furniture after receiving confirmation texts and emails that the furniture is scheduled. After several missed attempts, your company agreed to deliver instead of pick up. Those delivery dates also came and went with no delivery and no call. I visited your store, who promised callback expectations that were missed; I had to call into the store again. No one ever answers the store due to being short handed and was advised I have to hope someone is near the phone to answer. In the last 48 hours I've been told the items would get here next week (June 10) to now July 27. You took my money. You never call or call back. You promise dates and don't follow through. You are missing using the word "confirmed" as in "your scheduled delivery is confirmed for 10:30-1:30 on May 26". I understand delays. I get there are crazy things happening in our economy. That's no excuse for having to beg for a response, for the customer to have to do the work, or for your representatives to give different information and pass the buck to someone else (the call center, the DC, the store, the ER ticket, the ship to/ship from coding, etc.) every. single. time. I have begged before and I'm begging again - Please contact me - stephenbarbier@gmail.com.

My salesperson was very helpful really good experience

I had HORRIBLE online customer service until Kevin from this branch responded to my 5th? chat request on the website. I was about to take my business elsewhere until he calmly answered all my questions, understood my frustration, and figured out what the best next steps would be. I would give Kevin 5 stars, and my entire experience 2.5. Thank you Kevin!

I ordered a bedroom set in February 2020 from this store in Gonzales. My delivery was set for mid March. On the first delivery attempt, they called the night before and said two pieces were back ordered and asked if it would be okay to wait and deliver everything at once—I said sure. When they showed up days later, they only delivered bed rails—no bed or any other furniture. I received an email the night before stating to clear out all of my old furniture—I was left with nothing to sleep on! It is now almost June and 7 delivery attempts later. I still don’t have my complete bedroom set. The store also said I shouldn’t have agreed to wait to receive my set as a whole because they gave it to the next customer waiting. They won’t let me cancel my order without paying a 10% restocking fee. When I did finally receive the actual bed, the delivery guys left all of the cardboard trash and packing shoved underneath the bed for me to clean. This whole experience has been a nightmare and customer service hasn’t helped.

We have been in the store many times, but today we purchased for the first time. Ashley offers excellent products with many options and a great sales staff to help along the way.

Everyone is so friendly and my sales person was awesome listen and knew exaclty what we wanted Mrs.V thanks

bad experience with my purchase, I will wait a month for delivery and they did not deliver the complete order I had to wait two more months for the following item that I missed

The sales reps was very patient while i mix and match my perfect dining set. She was very knowledgeable and very helpful.

Cindy Champagne design consultant greeted us when walked in. She was amazing. She showed us exactly what we were looking for. She was kind ,warm and friendly. She helped us with ease. Her personality was wonderful. Our experience was excellent. We’ll definitely return to Ashley to see her on our next purchase. Kevin Patrick helped us at checkout he was wonderful also. Thank you for everything. Sharon and Brett Stokes

Extremely poor service. Ordered a sectional and it took 10 days to deliver. Delivered with a broken chaise. Rescheduled delivery of the unbroken piece 3 times!!!!! I STILL DON’T HAVE THE CHAISE. Today they had me scheduled and called me 2 hours into my window to say a driver tested positive for the virus! Yea right!!! I will NEVER do business with this company again.

The store was experiencing technical difficulties.

The ordering and sales process was easy and smooth . I am having problems getting delivery set up. I received a phone call from a very rude and confrontational person that basically told me it’s my problem and didn’t offer any real help on trying to figure it out. This person assured me 5-6 times during the phone call that my furniture was being delivered (she called me at 7pm on a Friday telling me it was out for delivery). It’s Monday, still no furniture and still no phone call. Edit 2/20/2020: I emailed you as requested nearly 3 weeks ago and have not received a response to date. I also have 2/3 of my sectional sofa after 3 scheduled delivers. One delivery had items and one the truck showed up with no items on the truck. This is beyond frustrating at this point. I am clearly at your mercy and convenience of poor execution of delivery. Edit 3/5: after 4 attempted deliveries, I finally got all pieces of my sectional sofa. The last piece was delivered in a broken condition. I had to take pics (below) and call customer service to have that last piece of sectional removed and get a new one. So after nearly a month of deliveries, I finally have a new sectional.

Paid for my sofa on Feb.1....was suppose to be delivered Feb11, then the 15th,then the 19th,then the 25th,then March 3rd,now March 11th.....still having to use kitchen chairs to watch tv....will NEVER shop here again and will let everyone know possible....Rooms to go from here on out

Very helpful, Employee very knowledgeable on items, large section.

Once they get your moneyy forget anything resembling customer service. I was literally told "all we are here for is sales and finance once we do that we cant do anything else. We were told our furniture would take approx a week to be delivered. Once we paid we were told it would be more like 3 weeks. When that long awaited day came they didnt have the all the parts to the sectional and 3 of the 5 were broken. They assured they would get the items replaced ASAP. Now they have atleast 2 more deliveries they are having to do. Dont be fooled by the nice people in the store. Once they get your money the only help they will give is an 800 number to call that no one answers. Complete joke.

It was ok

Ordered a couch from them January 2. I scheduled to pick it up from the warehouse tentatively January 10. January 10 came and went, no phone call. I called and they said it would be ready January 28. January 28 came and went, no phone call. I called and they said half the couch was there and half would be ready February 4. I asked why the disparity in the dates. Ashley Customer service said stores have been told not to give dates. I called to cancel my order and had to speak with the store manager. They offered free delivery February 4. I said it was already going to be free because I was going to pick it up! They then put me on hold for 10 minutes. Upon return said they would cancel. They have lost me as a customer for life.

Went in for bed and living room set. Was instantly greeted and right away someone was by my side to guide me.I had my 4 mth old with me and everyone was friendly and accommodating to us. We got what we wanted for the price we hoped for and better. Thanks for great service guys ellen kevin barbara

Everyone was very nice and willing to help me coordinate the most beautiful bedroom. The financing/buying part took more time than what I would like and that’s the only reason I gave four instead of 5 stars.

Ms. Dee provided excellent service! She is not pushy and provides the necessary assistance needed to help with your furniture purchase. I'm happy to hear that she is moving to the new Baton Rouge location :-)

I came in today 1/11/20 and had the pleasure of having Ms. Dee Everette as a salesperson and she couldn’t have been more helpful and knowledgeable. Ms. Dee is certainly an asset to any company that would be fortunate enough to have her.

Bait and switch.

Horrible service due to false/incorrect information given to us (the customer). Ordered a couch Saturday and it was promised to be delivered within 2 1/2 weeks and low and behold it cant be delivered till a whole month after that date that was promised. Then try and make the customer pay a cancellation fee when the order wasn't even as promised. Would just turn the other way when even seeing the name of this store folks, cause it'll give you high blood pressure quickly.

Great store. We have bought living room suit and bedroom suit but had delivery issues both times!

Shopping was a breeze. Ms. Dee was great. I went in knowing what I wanted to purchase. Set up delivery date and time only to get a call the morning of delivery saying only my bed railings was available for delivery. I read the reviews and hoped tht there wouldn't be any issues with my delivery. I was wrong. You really lose faith in companies when things like this happen. I could see if it was only 2 or 3 customers, but it wasn't. Now I'm on the list too. There was a dresser that went with my bed, but I'm scared to order it now.

Friendly staff in Gonzales , lady that helped us knew where everything we asked for was, very professional, not like the location on airline hwy in Baton Rouge, no one there greeted us at the door they just sat at their deaths playing with there cell phones

Several weeks ago I purchased 2 beds with night stands for my sons along with a new couch. Today was the delivery day. They showed up with only 1 bed and it was not even the correct bed. The other bed was on back order and so was the sofa. Never got any communication about that. Come to find out the sale person Shawanda actually ordered the wrong beds!!! Very frustrating since I made 2 trips in to the store to work with her. How is it acceptable to never get any type of communication saying what I ordered was on back order. I got rid of the old beds and old sofa before the new stuff got here today. So now my kids will sleep on a mattress on the floor and we will sit on the floor in the living room. Thanks for your pathetic customer service Ashley Furniture. I should have known better than to buy anything from you. I have never had a good experience with Ashley Furniture. DO NOT BUY ANYTHING FROM THEM!!!!

Customer Service during purchase is good but once you make a purchase it is down hill from that point. The Customer Service Department is zero help. Delivery is a joke. It has been over 3 weeks and I still have not gotten my furniture and cannot get anyone on the phone. The number is always busy or no one answers or they keep you on hold for a very long time.

The first time I dealt with this place was a headache. They delayed my delivery 4 times. Not the store itself but the contractors they have delivering things. So I went back to return what I bought and get something different. And Kevin is the guy to talk to. He has been a HIGE help and has stopped at nothing to make sure I was satisfied with every aspect of my purchase.

I will never buy from Ashley's again. I purchased a couch, recliner, and what was supposed to be an ottoman back in September. I was told it would be delivered in at most 2 weeks. In the time I realized the seller never added the ottoman so I went to add it to my order. At this time I have been waiting over a month for my new furniture, with having nothing to sit on at my house. My kids and pregnant wife had nothing to sit on for over a month. Ashley's kept changing the date of delivery and then finally straight up told me that they don't have my couches and it won't be delivered until November. My couches have finally been delivered the DAY AFTER my child was born. Still no ottoman though. I went to the store and they told me they would deliver it for free for me. I never got any word after that and decided to call today. I have been placed on hold for 45 minutes now. Again I will say it, I will never buy from Ashley's ever again.

I purchased the Wilcox sectional my sofa was untapped and dirty the pillows was lumpy I could never reach customer service and leave a voice message it always says the box is full goes into the Harahan Louisiana store spoke with the manager by the name of Trish stated she does not deal with complaints to go to customer service because they are in transition of new management and the managers are no longer responsible for customer complaints brings my complaints and photos to customer service the young lady in the back was excellent and understood my concerns she took the photos and pass it on to the necessary department it has been several weeks to months before and have not heard an response of resolving my complaint the quality of the furniture is poor I have always brought furniture from Ashley my furniture has lasted for 14 years I was purchasing a new living room set and very dis-satisfied When we sit down the springs are making an loud sound this furniture has not been in my home for more then 3 months we are not heavy people and then I get on the phone today with Shannon who says she is the manager of escalated department I guess the complaints and say that I would never ever speak to the regional manager or the CEO and that they cannot keep switching out furniture‘s because I was in the hospital how inconsiderate very disheartening very disappointed for someone to say who sick I am not asking for in hand out I am asking for it to get corrected my furniture it was paid in cash info but it doesn’t matter is my furniture and is poorly constructed

Worst experience. They double charge for furniture and can’t even refund without taking days to get permission from corporate approval. So far 4 days and no progress. Gonzales, La store.

This store is horrible. They lied about delivery of my items 5 times. I have been dealing with this since August and still dont have my items and it's almost November. But I'm getting charged for it and have paid cash for another item I dont have. I'm sick of this store not giving me my purchase. I will shop at Havertys furniture store from now on. I hate Ashley's. I also wrote to better business bureau about this matter. Someone need to do something about this.They dont want corporate office or home office to find out I will contact them next.

EDIT: The reply I got after I made this review below was just for show; I sent an email to the one that was provided and still no response. Like I said before, PATHETIC!! Seriously do not waste your time or money shopping here! I don't see this location staying open long. This location has the WORST customer service I have ever experienced! Waited over 40 mins for them to find what we ordered and then once they finally did, it was damaged. Don't even try calling the store because no one even bothers to answer the phone. Pathetic

Ms. Joni Luce was very helpful and professional. She showed me many options and made many wonderful suggestions. We are anxiously awaiting the delivery of our couch. Thanks again!! Mark West

Bought a sofa set today for a great price. Upon pickup noticed 1 piece had some damage. Sales manager Mary, who is also incredibly gourgeous, helped us resolve the issue without no hassle. Definitely will return to this store for future purchases...

Kevin gave me FABULOUS customer service! He helped me choose the best couch in the store. Even helped me pick out my kitchen table and a new mattress which was soooooo comfortable and soft!!! Even threw in a free pillow, if you’re looking for good furniture ask for Kevin!

Kevin treated me with full respect. My first time coming was a horrible experience, but I came with my sister with no intention in buying. Kevin was so wonderful that I bought a mattress from him! He also threw in a free memory foam pillow and an adjustable base for free!! Will definitely be seeing this young man again! Come see him if you come in! You won't regret it!!!

After purchase and having receipt of purchase that have a detailed description of the items I looked up the items online. Note that I did ask for the details before purchase and was told that the computer was down. Anyway after adding up the price, the online price was $2530.55 and the in store price was $3399.40, .difference of $868.85. This is b4 tax, and delivery charges. Store delivery $169 online max for my area $350, however I would have gotten free white glove delivery. $1037.85 is the difference w/delivery charges. There’s more I can say but I’ll just stop here.

This is my second trip to my local alley furniture. This is also the second time I took my money and purchased somewhere else. This time I found what I wanted looking online and then went to the store. Two totally different prices. Buy more then a hundred dollars. This seems extreme to me first of all. I might would have went ahead and purchased it because with delivery and taxes the price would have been very close.(only I would have taken on home myself) But the sales reps wasn't very friendly. And the idea of giving that commission to her or even the few I passed on the floor. Just not a very un judgmental place.

Ordered a kitchen table through Ashley Furniture and never received a call that my order had arrived in store. I called to check on my order and they informed me that the table was at the store ready for pickup. We showed up at 5:10pm only to be informed that the warehouse closed at 5 and there was nothing they could do to get the table to us today. So now, I have $1,000 table sitting at the store that I can’t get because they didn’t have “a key” to the warehouse because I showed up 10 minutes after the warehouse had closed. No one even tried to help. Bad, bad customer service.

This place is no longer open

Great place they have everything I want and always at the best price possible

The place looks nice

The store is good it look small but is big , they need more floor models. One thing i don't like is having somebody behind me all the time just asking me question... believe me, if i find what I am looking ill ask for assistance to buy it otherwise don't walk behind me.

When we first made our order with Ashley Furniture it was a pleasant process. We found a great deal on a very nice bedroom set. Upon ordering we were told it would be 6-8 weeks for delivery. Not the best but we understood. We paid for the additional delivery set up charge after being told that everything has to be assembled. Cool, no problem. When the bed was delivered we realized that the only thing that had to be assembled was the bed, knowing this prior we would have just went and picked everything up had we known that and not have to wait for the delivery trucks for over a week to come to our home. After the bed was put together we realized that it was the wrong size. We ordered a king, instead they brought a Cali king. When speaking to the sale rep they told us that it could easily be converted to the king. Well, they were wrong, they called back and said that it was indeed the wrong one delivered. So, the delivery guys leave, bed assembled, mattress doesn’t fit and now I have a broken down bed frame in my bedroom completely in the way. Ashley furniture then states that they will give us a $100 credit for their mess up. But wait, in order for us to get our correct frame they are going to use that $100 credit to place the order for the CORRECT frame. Not only did we pay for installation in the beginning, but my husband had to disassemble the bed so we could lay our mattress on the floor. So basically we paid for a service that was pointless. In other words, Ashley Furniture Gonzales doesn’t know what the hell they are doing and they are out here charging people for their mess ups and expecting people to just be okay with it. We will never purchase another item from Ashley Furniture ever again. Absolutely the worst experience we’ve ever dealt with from a company. If you are smart, go spend your HARD EARNED MONEY ELSEWHERE!

Nice furniture here!

Great customer service, huge selection, awesome prices....

Nothing that Interested me !

Recliner was purchased. Not exactly the color we were going for, but well worth the price. And, there was one in store I was able to take home.

Ms Deborah was amazing to work with. There was no pressure to buy and wanted to make sure I received the best value and quality for my budget. Yes, my budget. She was very open , honestly, and friendly and made sure that i was satisfied with my final decision. I would definitely shop at Ashley furniture again and choose Ms Deborah as my sales rep..

Mrs. Debra was so helpful, knowledgeable and kind. I would definitely recommend her and also ask for her when I need to purchase!

Bought recliner off the floor. Beautiful leather recliner. But over priced. My fault for not insisting on better deal but what really got me it only took 15 min to purchase and 1.5 to get loaded. Took my money, said drive around to back. No one came to door. Finally hubby went to the door and 5 guys laughing and cutting up(fine but check on your customer, right) having grand time while we sit in the cold waiting. Wasn’t until I called front seat twice that filly they came with the chair. They were going to throw a new chair in the back of our truck. Hubby had to tell Then to wrap it so another 15 min. Then they handed us the cords unwrapped and tangled and forgot the battery pack. BIG COMMOTION. Ridiculous how once they get your money, your immediately on your own. Got the chair home and three nicks. Again our fault for not demanding a full look at as it was loaded and a greater percentage off.

I had to approach someone for help and she was in such a rush to get to the next customer that she initially put in the wrong order for my furniture 2 times. Plus no one contacted me to update me about the purchase. I was not pleased with the service other than the finance lady who made sure I had the correct furniture. Had it not been for her, I would have cancelled my order.

Visit Tammy for the best customer service!