Ashley Store Gonzales, LA

Great service from the whole staff, especially Ms. HELEN!

I would like to share my experience regarding a recent purchase of two Nectar mattresses from Ashley Furniture, located on Hwy 30 in Gonzales, LA, and the ongoing issues I’ve encountered. First, I strongly advise against purchasing a Nectar mattress from this store. Despite advertising Nectar’s return policy, Ashley Furniture does not fully adhere to it and instead imposes its own set of policies, leading to a frustrating and unprofessional experience. I recommend purchasing directly from Nectar to avoid the complications I am currently facing. To provide some context, I was instructed by Ashley Furniture’s customer service to purchase a memory foam topper and sleep on the mattress for 30 days in order to "break it in." After only three nights, I experienced severe discomfort—my body ached as though I had been in a car accident. I purchased two Twin XL mattresses, which were later determined to be defective by a service technician who visited on 8/30/25. Following the technician's inspection, he recommended that I receive a full refund. However, a week has passed and I have not received any communication or refund from Ashley Furniture. When I visited the store and spoke with Matthew, the salesperson who sold me the mattresses, he confirmed that a refund request had been submitted. Yet, I still have not received any follow-up email or refund confirmation, despite providing the correct email address. Additionally, I was never sent an official email containing important documentation such as the receipt, warranty, or delivery details, which I later discovered was due to an error in how my email address was entered. As a result, I had no choice but to purchase a new mattress from a different store in order to get the comfort I deserve. I am deeply disappointed by this entire process, as I expected better service from a well-known retailer. If this issue is not resolved promptly, I will not hesitate to escalate my complaint. I plan to file formal complaints beyond just Google reviews, send a demand letter to the local store, and, if necessary, pursue legal action through small claims court. I will not rest until I receive the refund I am owed.

The experience in the Gonzales location was superb compared to the experience at the Baton Rouge location!

Very knowledgeable and extremely helpful. Make the process as easy as possible.

The moment you walk in, you felt like your home. Everyone from the manager to sales personnel was great.I was helped by Jacinta who was so sweet you just couldn't help but love her. Gave me a better than internet price. I will definitely return to the Gonzales La location just do I can have Jacinta help.

Store was nice but their delivery of the furniture is an F. They cannot deliver on time with all the parts or without damage. I’m currently waiting for the right color shelf for my tv stand. As you can see it’s a white shelf for a grey weathered color tv stand.

Wonderful service

Had a great experience. Mrs Jacinta is a great saleswomen very helpful

Jacinta was very friendly and very efficient and knowledgeable !

Jacinta was excellent . She helped us find exactly what we needed . The manager also came to greet us which was nice .

Wife and I just moved and we are looking for a place to shop for furniture. We were going to shop in person but before we drove in, you can visually see a salesman scanning the parking lot waiting for people. Very pressuring vibe. We won't be returning.

I thoroughly enjoyed my time at Ashley Furniture. Darren Davis worked with me and was very knowledgeable and helpful. He gave me all of my options for purchasing the furniture I wanted and helped me to decide about some other pieces I’ll be buying in the near future.

I TRULY ENJOYED THE SALES REP ESPECIALLY! Very down to earth, knew her inventory and sales! I’m definitely working with her again!❤️❤️❤️

Thank you both so much for an enjoyable afternoon. We appreciate your help in helping us and are excitedly awaiting for the delivery of our most comfortable recliners. The Eggers

Very helpful and not pushy. Appreciate the friendly staff here.

DO NOT BUY.....A Nectar Mattresses from this location. Buy online if you like this brand. The customer service there is horrible and the onsite Manager is unapproachable and does not assist. I purchased Nectar mattresses from the Gonzales location and was told a receipt would be Emailed to me. The sales guy typed my email address incorrectly and I did not receive it. However, I went back to the store because after sleeping on the Nectar Premier mattress for 6 nights, I felt like I was involved in a car accident. I asked for an exchanged and was told there is a minimum requirement of 30 days on exchanges. I get that but I wanted to purchase another mattress and just keep the others on hand until it was time for a pick up and was told I could not buy or have mattresses delivered until another 30 days. I have never heard of such. So, I had to purchase a mattress elsewhere so I can rest comfortably....BUYER BEWARE AND RUN FROM THIS LOCATION!!! GO TO ANOTHER LOCATION WHERE THE BUYER WILL BE GREETED AND MET WITH AN EXCELLENT CUSTOMER SERVICE EXPERIENCE!!!!

It was great Mr.Darren was very helpful

Matt was great did very well explaining everything. Will be back to see him again ❤️

Very customer oriented and very helpful. Helps you get the best deals

Excellent experience. Mathew was very knowledgeable, guided us directly to what we were looking for. Out the door in less than an hour.

Got charged over 200$ for delivery. If I would’ve ordered on the website it would’ve been 149$

Jacitha was excellent. Very nice and professional.

Dannelle Bourgeois was hands down the absolute best. We were very pleased with our shopping experience and are excited about our purchases. Can't wait for them to be delivered. If we ever need any other Ashley products in the future, we will be looking for Dannelle.

Needed a couple pieces of furniture to complete a bed room set and Mrs melody ainsworth was amzing looked at the pics on my phone and took me straight to what I needed ordered it and got me out the door quick . It was awesome service and I'll be back for the kid set soon !!!

Good service

Greeted and helped as soon as I walked in my sales rep Jacinto was helpful and professional enjoyed the walk through for my purchase

Their customer service was perfect. The selection was broad. We found exactly what we wanted at a price that was affordable.

Jacinta was great!

Donella went above and beyond to make sure that we were happy with our purchase.

It was a great experience and very professional thanks Ashley

Is very nice place to shop

I received excellent customer service from the entire sales team.

Matthew is always fantastic!!

Jacinta was amazing. Great customer service. She was not pushy, she was very knowledgeable on Q&A on our purchase. Highly recommend

Experience was good sells person was helpful in helping me find ×hat I was looking far

Since arriving in my new home 30 days ago, I have had several deliveries from Ashley furniture store and it has been a great experience. No problems and extremely pleasant delivery staff!

Service was excellent. The driver and helper were most polite and did a great job of setting everything up. Thank you.

The atmosphere was friendly and professional. All of the displays were very nicely set up

Great experience! Dannelle was great to work with!

Sale team was very friendly and not pushing for a sale. Ms. Monique was very kind and made the whole process seamless

Never met a more pleasant and sweet lady like Jessica in the Gonzales location. She made our visit buying bedroom furniture a wonderful experience. We will return and I hope she is still at this store because she will be who I look forward working with again and again. Pat Piper

Good service. Monique answered our questions and was efficient with our time. Pricing was transparent. Overall good shopping experience.

Had a great experience ,Mr Darren Davis was very helpful and we were able to get a great deal. Definitely will be coming back to purchase again soon!!!

Shopping experience was a breeze with Dannelle! She allowed us to browse and was available when we had questions. She was quick to pull up color options and discuss layout options as well! Delivery is scheduled only 2 weeks from purchase which is a plus.

Matthew and the rest of the team are amazing! Appreciate the customer service of always helping make the best decision for the customer!

Everything was awesome. The team was awesome and willing to help every step of the way.

Ashley was a great experience for me! I found a great bed, dresser,and nightstand for a wonderful price!

The staff was very helpful and nice to work with unfortunately I probably will shop at a different store. I feel when you go into a store to buy furniture you should be able to pick the item up yourself. I was informed Would have to drive all the way to Covington to pick up my rocker recliner. Therefore, I had to spend over $100 to get it delivered to my home. I think that if I go to the Gonzales store and it’s not in stock then the company should have it shipped there and give me the option to pick it up. From that store, but that wasn’t an option because what I got came in a box that would’ve been very easy for me to handle on my own and they told me that I would have to assemble the chair myself. When it came in, it was only in two pieces That only hooked together no tools required so I feel that should’ve been told to me. I wouldn’t have spent the money to have someone remove it from the box and put cushions on the chair. It is unfortunate that the store operates this way. But I do love my chair. It is very comfortable. These days $100 is a lot of money when you spend $650 on one item. Again the staff was very kind so there’s definitely no complaint there.

Amazing and very helpful. Top notch service. Our salesman was Joe Washington and he went above and beyond.

Great purchase. Price matched online!!! Purchasing Power💰💰💰💰💰

Very satisfied with the attention we were given.

Darren was beyond helpful and answered any questions we had.

I am excited about my new dining room set! THANKS to customer rep, Darren Davis, for a very pleasant buying experience; appreciated the candor and balanced perspectives on options.

Excellent!!!

Very good experience from start to finish

I was very pleased on my experience on shopping for recliner . Ian was extremely helpful , informative and available , very easy and comfortable to work with in my purchase I can’t say enough of how I was glad and relieved that Ian was my salesman during this process making the transaction very smooth . Ian is awesome and would recommend him highly if you visit Ashley Furniture Store in Gonzales . Thanks again Ian . You are AWESOME !!’

Customer service 10 very nice friendly and very helpful I'll be back soon..

Ms Jacinta always provides top tier service!

As a customer, I do my homework before making a large purchase. I told the salesperson exactly what I wanted when I walked in the door. She immediately tried upselling me to products out of the price range I had already told her. She was not as knowledgeable about prices or processes as I would have expected. I have been to better furniture stores in the past and will return to other stores again in the future.

Experience was excellent

Ashley furniture was a great experience, salesman was excellent and very knowledgeable

Love the store and the environment! Great experience with my salesman, Darren! Looking forward to visiting soon 🥰

Sales lady Jacinta Arihilam was very professional, knowledgeable, and kind. She has a beautiful spirit, it was truly a pleasure shopping with her.

Our experience with Monique was exceptional- she truly delivered great service- she was friendly, professional, very informative and helped us pick the best mattress- We are very excited about our purchase!

Great experience

Ian & Monique did an excellent job assisting with my purchase

Staff was helpful and catered to what we were looking for. He made sure we got what we really wanted and looked for it. Really appreciated his assistance and guidance and the patience he had when we were deciding an comparing.

Exactly service. Great salesman!

In store customer service is great. The online part after you purchase is horrible. Cannot get anyone on phone and I was over charged from original paperwork I signed when purchasing living room set.

I recently visited Ashley’s furniture and had the pleasure of working with Darren Davis. They were incredibly knowledgeable and patient, answering all my questions about different sofa options and guiding me toward the best choice for my living room. Their friendly attitude made the entire shopping experience enjoyable. I ended up purchasing a beautiful sectional, and I'm so happy with my decision. I would highly recommend Darren Davis if you're in need of furniture or advice!

It was very good and Matthew was very helpful

The Gonzales store is beautiful. Mr. Darren Davis was extremely helpful and real professional. We will be returning to make a bedroom purchase.

I sincerely appreciated the professionalism of Mr. Darren Davis. He thoroughly described the subject matter.

Jacinta did a great job helping us finding what we were looking for and needed! Very nice and professional. Surely we’ll be back in the future!

So me and my 87 year old aunt went just to look at chairs. And the sales lady named jacinta showed us around we sat in about six chairs and I said we'll we was gonna look online too. And she said I did all the work and your gonna give the comission to someone else? Then we was trying to figure things out financially and I had to make some phone calls and this sales lady was hounding Me and my aunt mind u my aunt is old and very easy to convince of things. and I was trying to walk towards the door and I told her I had to make phone calls and she was demanding I call and asking why I was walking towards the door. And totally made me super uncomfortable I mean there is trying to make a sale and there is totally being pushy and hounding and insisting and it was not cool at all. She is lucky I am such a nice person. Cause she really was rude.. I never said to her we was gonna buy a chair we wanted to look that's it. And she was offended we wasn't buying one cause she showed us around. Horrible experience

I got great furniture at a great price

Sales women was courteous and attentive. She and her staff were very helpful in helping me to figure out what was best for my needs as well as pricing. I will definitely shop here again.

Excellent service from Monique at the Gonzales store! She greeted us promptly when we walked through the door. Very friendly. Recommended some tables to us and then gave us space to deliberate which we liked. Also helped us with a recliner. Lastly, really helped with a good delivery date. I would recommend her to anyone.

Enjoyed The Service . From Sales Person Very Kind & Friendly.Will Always Shop @ Ashley . My Main Store . Beautiful Inside .

Great service, and got exactly what we were looking for. Matthew was very helpful.

Was very impressed with our salesman. Not overbearing at all! His sales skills were perfect! Made sure we were taken care of but did not bug us at all while we were looking around! Thank you for that! Great personality!

Low pressure and attentive sales representative

Darren was our salesman. Very nice and funny! Not once did I feel pressured.. He was very knowledgeable and never left our side even through my crazy questions. We went in with our eye on one particular sectional couch, and left with it being able to be delivered in less than 4 days. Even decided to go and look around at other room furniture.. We will absolutely be back and look forward to working with him again!

Everyone was awesome, helpful and got us out of there quickly. Looking forward to our furniture coming in

Great customer service !!! Good price for product.

Great service

Very friendly and knowledgeable staff. Quick service. We knew what we wanted, tried it out in store and got it ordered in less than 30 minutes. Very good service.

Great store and amazing customer service. Just wished the company had a warehouse in Gonzales not just Covington, so I could have left with the headboard that day. But all in all I enjoy buying furniture from this location from the sales person to the quality of furniture .

Had a positive experience today with them buying recliners

READ BEFORE PURCHASING THEIR PROTECTION PLAN/Or even doing business with them. I received a text message stating, 'You have a credit, would you like to use it?' In this day and age, with the prevalence of spam calls and messages, I chose not to respond. After receiving another text, I decided to call the number and learned that the warranty credit had been applied to my account, but I had to use it by a certain date. When I visited the store to use the credit, I assumed the sales staff knew what they were doing, so I proceeded. Before leaving, I was told I should receive an email within a few days confirming the warranty refund had been applied. However, after only receiving confusing text messages from the sales staff this week, I reached out to the person who initially contacted me. I was brushed off and told they couldn’t assist because I had already spoken with someone else in the sales department. They also mentioned that the sales staff was unfamiliar with the process, and that I should have asked for them personally (who, to this day, never gave me their name). I foolishly assumed that everyone should know how, or at least seek help if they don't know how, to process warranty credits during a sale. Essentially, I was left with wasted time and rude service. Do yourself a favor and go somewhere with better customer service and faster delivery times.

Great experience, got what I wanted & delivery date is also quick

Everything was great when we were shopping for a new recliner. Very helpful and found what we were looking for.

The ship defected product to me and I still haven't received the order back from them yet. And never did receive my money back

Matthew was great! He helped us look but also gave us space to look on our own, which is what we like in a salesperson. We only ended up buying a desk, but will probably be back for a dining room table and bar stools. Thanks!

Monique was great. She made my small purchase seem like I was purchasing something like a house of furniture. When I do have a need I will be back. I said I was just looking when I entered the store. So when I left she said, “Now you’re just buying.” She also congratulated buyers on purchases in the store. Very genuine

Got a good deal fast quick easy.

Overall service and experience sucked.!

Darren was extremely helpful!

Excellent Customer Service

Great customer service and experience found just what I was looking for!

DO NOT BUY THEIR PROTECTION PLAN! They dont' give you the details. You only have 6 months to use the store credit after the plan expires. I was never told that. They give you all sorts of run around when you call for the credit.

Bennett was great to work with. I love my new living room rug.

My family and I had a great experience at Ashley in Gonzales. The customer service was top tier.

Long time customer because of awesome customer service they have always treated us very respectful makes you feel important if you are just looking are buying treated the same it's a great fit we're going to continue to shop and recommend Ashley's employees

Everyone at the Ashley Store in Gonzales were friendly and helpful. Thanks

Darren, was wonderful very helpful and everyone in the store was so nice.

Bennett was my salesperson and he was very professional and educated in the product I purchased. He was very helpful and answered all my questions (even though I done a lot of research before visiting). I will definitely recommend the store and Bennett. Update: 7/6/24 was delivery date between 12:45-3:44) for mattress. I already got rid of the current mattress I was using. Received an email at 3:07pm that it would be 7/9/24 before it could be delivered. Have ordered from Ashley before but that was my last. I cancelled the order and going spend my money elsewhere.

Thanks for Jessica for the help always make sure you are satisfied with your purchase! She is a Excellent sales person!

Monique was very helpful and even let us walk around and look at everything on our own. She approached us once she saw us interested in some pieces. Very friendly staff and a lot of beautiful pieces.

Jessica at the Gonzales location helped us with our purchase today, and she was the sweetest human ever! She was not pushy and she listened to what we wanted. Highly recommend asking for her to help you if you go to the Gonzales location.

I wouldn’t even give them 1 star if I had the option. I will never recommend them to anyone. I made a very large purchase in store. When my bed got delivered the delivery team left a mess in my bedroom as well as a razor blade on my nightstand, next to the pictures that they knocked over. They refused to take the old bed because the salesman conveniently forgot to add it to the ticket. I have called customer service, messaged them, called the store, shown up to the store and nothing but crickets. I have a king size bed in my garage blocking my walkway making it difficult to move around it. I highly regret my decision to do business with them.

A1 service

Great experience!

Great service and nice product

We were in the market for new living room furniture and trying to shop the Memorial Day Sales …. We had been to about 3 other big furniture stores and thought we had found what we would purchase … we ended the day at Ashley in Gonzales. We were greeted as we walked in by Monica … who was very nice, spunky & too cute … she wanted to know what we were in the market for. We told her and she took us right to the one set she thought was what we described. She had us try it out and it was probably the perfect sofa (we did not care for the style of the matching love seat) but the more we discussed it the more we liked the sofa with the zero gravity built in recliners (since we are no longer “spring chickens”) and finally decided to go for it … and bought 2 sofas instead!! Monica was as professional as she was cute … made us feel very comfortable with the whole process (easy peezy) My only problem with the entire process is that all the other stores we went to offered ‘“FREE” delivery and within about a week …. After we decided we wanted the sofa’s, Monica checked for the delivery and it will not be delivered until JULY 18th ….thats at least 6 weeks and there was an added DELIVERY CHARGE of $279.00 … just defeats trying to catch a sale! I almost changed my mind about the purchase!

Bryan was our salesman and he was very friendly, professional and patient! We had just moved to Louisiana & needed to purchase a living room set. He allowed us to browse through the store without being pushy but was always near to answer any questions. Also, David, the manager, also exceeded our expectations with his professionalism & extra care. The delivery guys were also efficient & very accommodating. Our overall experience couldn’t have been better. 10 out of 10 I highly recommend!

Our Salesperson, Brian Webb, was excellent! Very knowledgable and welcoming. David, the Manager, has great command of his store and his leadership feeds down to his Team.

Jacinta was great! She helped us find a beautiful dining room set. Looking forward to seeing it in our home! Great salesperson and a wonderful attitude throughout the process!

Good quality products for a awesome price

Darren helped me so much. Answered all my questions and helped with the measurements to make sure it would fit. Also asked if need accessories to go with my purchase.

Great customer service

Awesome everyone was so nice and helpful and paid attention to what I wanted

Brian did an excellent job of directing us to several different reclining sofa options. We started at lower price ranges and worked our way to ultimate purchase which met all of our needs. Brian was able to explain the features clearly and we saw justification for the sofas with higher prices. Brian accepted we were not interested in extended warranty options and repected our choice. It was s fun experience selecting replacement furniture.

Great service and good price!

Buying my new dining room table was quick and easy. The salesman was experienced and knowledgeable. Excellent experience!

Overall 4 stars but Bryon gets 5 Stars! Ask for him if you are shopping at the Gonzales store. Very nice to work with!!

Very friendly,very funny,explained everything we needed to know,answered all of our questions.

My experience with Khari was amazing. He is very hands-on and extremely knowledgeable and helpful. Anything you ask , he’ll try his very best to accommodate. I highly recommend Khari to anyone who is looking to purchase a home.

Wonderful experience! Found me the perfect pieces!

We had a great experience today while looking for living room furniture. The employees were very nice and friendly and made our experience extremely easy.

The salesman was extremely helpful and very knowledgeable. We were very satisfied.

Monique was real friendly and helpful in helping my wife and I pick out the right mattress for us. I will surely recommend her to my friends and family. Very professional atmosphere.

Salesman was a great from walking in the deer till I walk out so everything worked out fine.

I had a great experience with Darren in Gonzales! He provided excellent customer service even after the sale

Had a great experience. Darren Davis was my sales representative. He was very patient and informative. Listened and got me what I needed. Thanks Darren and Ashley Homestores-Gonzales. See you again for my future purchases!

Very friendly and welcoming staff. Brian was extremely knowledgeable and helpful. I look forward to shopping here again.

My experience was top tier. When I walked in the store Monique greeted me and proceeded to show me what she had in store for what I was looking for. Upon leaving I had made my purchase with 0% interest..

Monique was very knowledgeable and easy to work with.

I would definitely purchase more furniture from Ashley in the future. My sales person was friendly, helpful, knowledgeable, and she aligned the sale price with my budget. She was wonderful.

We couldn't have asked for a better experience. Spent a little longer in the store than we'd originally intended, not by any fault of the employee's, trying to narrow down our selection. The entire staff was kind to us and more than accommodating. Thanks!

The salesperson was awesome and I'd definitely use her again.

It was a beautiful experience ,I purchased a beautiful bedroom set. Thanks again

Brian is who helped me and he did amazing. Most definitely only going there for all my furniture needs.

Salesman Brian was very helpful and knowledgeable of what I was looking for. I made a purchase and it was quick and easy. Would definitely go back for any future furniture needs

Very helpful & friendly. My 3rd time purchasing furniture from here. Always trustworthy.

Customer service was great! My salesman Darren in the Gonzales store, is the best! I will be shopping with him again and so will my family. ♥️

A great experience! Monique was very helpful and answered all our questions. The store was very clean and the room arrangements helped with ideas!

Jessica was real helpful to us. We enjoyed doing business with y’all.

Jacinta is fantastic. Lucky to have her.

Sales experience was fine but we couldn’t understand why we would have had to travel over an hour and a half to Covington to pick up our furniture if we didn’t pick the delivery option. Why can’t things be delivered to your local store if you commit to pick it up the day it arrives???

Ashleys in Gonzales was great! Brian Webb is very nice and knowledgeable. Everyone was nice and said hello. Service was fast.

Great selection, sales team is spectacular

We had a very good experience with Ashley Furniture in Gonzales. Darren was very helpful and spent time making sure we got exactly what we wanted. He had excellent knowledge of the products on his floor, and we will definitely be back if there is a need.

The store experience was great. The overall due to my purchase being damaged then the ordered to only have it delivered damaged and a lot of defects I cannot leave a higher score.

Completely Satisfied….

Darren Davis was very helpful in my search for a new recliner. He was very courteous and very knowledgeable. He helped me find a recliner that fit my needs perfectly.

Monique was super helpful and efficient!

From salesman to manager, very friendly

Brian was fantastic to work with. Very patient and went above and beyond to work out a deal. He was not pushy at all! I’m sure we will be back to buy the mattress that he gave us all the information on and made us realize what we probably need.

Monique was very helpful and helped us choose the perfect living room furniture.

Good service Sales was every friendly and helpful.

I felt at home. We were greeted in a professional manner. Darren took really good care of us.

I ordered a brown powered recliner sofa & loveseat December 10th and scheduled delivery for December 16th. The wrong furniture was delivered and had to be declined. This caused a major inconvenience because I did not have adequate seating for my family nor houseguests. I was advised by the store manager that I would have to wait a week for the appropriate order to be delivered. I went to the physical store location Sunday, December 17th to verify the order. The new scheduled delivery date was set for Saturday, December 23rd. The furniture arrived December 23rd with a gray loveseat and brown sofa. I accepted the gray sofa because I had no other way to accommodate my houseguests for the holiday. This furniture purchase has cause me total unconventional, anxiety, and embarrassment. Ashley Homestore did nothing to accommodate me for the inconvenience. I requested to speak with someone at Ashley’s corporate office numerous time but my requests was declined. I was told that there was nothing more the company could do. This had been, by far, the worst purchasing experience I’ve had. This was my first and last purchase with Ashley Homestore.

Jacinta was patient and helpful. Very thorough explaining details of furniture ,pricing, delivery, and financing. Gave detail about purchasing options. She was so helpful and I will be back to purchase a mattress and recliner.

It was a great experience , Jacinto the salelady, was very friendly and helpful. Can’t wait to get recliner and enjoy.

The salesman Brian was extremely patient , knowledgeable about furniture and a very pleasant personality.

Darren our salesperson was absolutely wonderful, very knowledgeable, patient and kind with both our purchases. He's a rock star! Because of the quality of furniture and the wonderful experience with Darren, we will be return customers for sure.

We’ve bought multiple items from Ashley over the years. Fair prices, good selections, all around an easy shopping experience. We were in and out with a quick delivery date for exactly what we wanted in about 30 minutes(on a Saturday). Our sales person, Monique, was very laid-back and made the process a breeze.

Great experience in purchasing new recliners. The salesman, Brian, was very knowledgeable and patient. The transaction was smooth and easy.

Bought an extended warranty they would not honor it nor would the insurance company terrible customer service will not answer the phone

Mathew was extremely helpful by showing everything I was interested in purchasing. I’ve decided on my next couch!!

On time. Nice people

We needed a sofa that would meet specific measurements; the sales representative worked with us until we found the one that would be a perfect fit. Thank you!

It took several minutes before a representative came to ask us if we needed assistance, but once someone attended to our questions, eventually that person was able to assist us.

Phenomenal service. The person who helped me was Carl and he was great.

Great customer service and awesome quality products

Mr David was very helpful and professional

Exceeded all expectations would definitely recommend

Brian was such a big help !! I am so happy with my purchase of a new bed. I cannot wait to have it delivered to my house !

Helpful and respectful. Not pushy.

Excellent service! Food was cook perfect and came out fast and hot. Will be back most certainly!

Darren was my salesman he was professional and very helpful in helping me choose the best bedroom set and mattress.He was friendly store was neat and clean and overall Great Selection of furniture and great prices.

This experience was the best!!!!! We got just what we wanted… And the service was second to none!!!

I forgot to do the stars on my review that I just did. But in case it didn’t go through I’ll do it again. Jacinta was very nice an went over everything with us. We didn’t feel pressured to make any hurried decisions about the furniture. We will definietly buy from there again . We will purchase a bed for my grandson in the near future.

Brian helped us solve our problem that we has with an order. Very pleased

Brain greeted us warmly with a big smile. He asked what we were interested in and took us directly to that department. He explained the products, and patiently took time to point out any diffences based on our needs. Brain was professional, extremely knowledgeable, and personable. He made our experience stressful. Thank you Brian.

We had such a great experience at the Ashley Homestore in Gonzales! Jessica was so friendly and extremely helpful in working with us to find a new living room set. She made the buying process quick annd painless, and our new furniture should arrive in about a week. Very excited!

Very friendly and easy to work with.

I was treated with kindness and patience.

They were extremely patient with us while we chose the perfect sectional for our home.

Fast, easy, and beautiful!!

Friendly service and got what we wanted. Pretty painless.

Was made easy

Great customer service!!

Monique was great to deal with! Will do business again!

Monique was amazing!

It was ok. Not a lot of help and awkward.

Brian Webb did an outstanding job evaluating our needs and finding furniture to meet our needs. Great sales experience from a professional sales person.

Nice showroom. Good inventory. Great helpful, but not overbearing, sales person. Jacinto, the sales person, was nice, knowledgeable, and professional. Let us look on our own but always helpful when we needed it. The purchase went smooth

Brian Webb is great to work with. He's knowledgeable and very helpful.

Very great service and an easy process! Really enjoyed working with this company! Jacinta was wonderful!

Very nice sales person and helped us right away with what we were looking for

Everything was great worker was very helpful.

Service with a smile!

Lots of great pieces to choose from. Jade was so helpful, all while giving us enough space to browse on our own. She answered every question, and made completing our purchase a breeze!

She was friendly, very patient and wanted me to be satisfied with the product.

Great experience. Darren helped me out tremendously. I’m glad I went there. Looking forward to my furniture now!

terrible place to buy for my home, I would never recommend it 😡😡😡😡😡😡

Great customer service Jacinta and Brian were awesome! They sure know how yo convince buyers, especially Jacinnta.

Jacinta Arihilam was warm, friendly, and knowledgeable. She didn't make me feel rushed or pressured. I enjoyed my time there

George was a great e help finding the right furniture for our new home. Easy payment options.

Jacinta was very attentive and helped us get what we want. Buying clearance let's you take it in your car and go and that's just great.

Purchased furniture in this store in May 2023. Was expecting delivery by 10th June. One of the item was expected to be delivered by 15 June, but it wasn’t delivered and I got a call from the company saying that the item is broken and it will be delivered in next two weeks but it’s been a month and a half now I’m still waiting for the item The customer care is not responding. The customer care number says the store is closed. They are not bothered to call back or even answer the phone.

Great experience everytime I go. I've bought my last 4 furniture pieces from there. Always helpful 🤟😎

Jacinta was the most helpful person ever! Everyone else in the store was very friendly and the manager did what he could to help! I had a great experience and this is now my new favorite furniture store to shop!

We may have giving the store a 5 star rating, But Mrs. JACINTA ARIHILAM you’re a 5 star Awesome person. Thank you for your help!

Mr. Darren Davis was a huge help to us and very patient.

When going in store it's great! The man who helped us was amazing, however when trying to pay the monthly bill it seems every phone number known to man that is "Ashley furniture" doesn't seem to exist or have anyone answering phones for that matter. BEYOND annoying.

The sales lady was very helpful and kind. The delivery went well. The desk is perfect for the room. Thanks to all!

Fantastic. Discussed what we needed with salesman who was very knowledgeable and took us to merchandise available and made our decision on what to buy. In and out in less than 30 minutes.

Very professional and friendly

Wow! What can I say about my experience at Ashley??? It was simply marvelous. Monique and her colleague were so helpful in resolving all issues so I could buy the furniture I desired. I left the store happy Happy Happy!! Thanks goes to the Manager as well for a successful event. Great discounts! Check them out and you will be surprised and excited also.

A large nice selection of furniture Ms Jessica was great and very knowledgeable about explaining pricing and financing details. So if you looking for furniture I recommended choosing them for your furniture needs

Monique was knowledgeable, and helpful.

Very helpful and friendly

I saw a sectional online that I wanted but wanted to go into the store to see the fabric and comfort level. The model that I ordered was not in the store, but the salesman was so helpful. He showed me the fabric on another model and then showed me a sofa that was very similar in seating. I was very pleased that I went to the store and ordered instead of just ordering online with the doubts I had.

Mr. Brian was great and really knows how to make you feel welcome.

Mr. Webb was our salesperson and he did an awesome job . Took his time and we were very impressed with his knowledge of all our needs . Thanks and we will back .

Monique was very knowledgeable and a pleasure to work with. She made sure we got the exact furniture we had in mind.

Very helpful and it was a quick process. He showed me what I wanted before I asked about the bedroom set I wanted to see. Then other options as well.

Very professional. Very helpful. Worked within my budget. I was in and out quickly.

All ok little slow get our items ready for pickup wasn’t ready when arrived and my shelves in server damaged also when got it home

My salesman was great but I was disappointed that the items online which I had gone in to see where not in stores

DO NOT believe the dates they give you. If they say "2 to 3 weeks for delivery", absolutely false. They will also schedule a delivery a little past the deadline they first gave you so they "come close to the date they first said", then they will cancel the day before. It's an on going thing. First time I've bought from Ashely's and I will not do it again. Still waiting with no couch.

I received excellent service at Ashley Furniture. Brian was knowledgeable, professional and very helpful. My only complaint is that we have to wait almost 4 weeks to get our new couches. I wish it could be a faster delivery.

Wonderful!!!

We were showed just what we were interested in and haven't all info to lake a informed decision.

Jessica was great to work with. Excellent service

This is always the best Ashley store to go to. I had a issue with ordering with my credit card and monique whom is very stylish was able to rectify the issue. David the store manager was also awesome. I will only go to the Gonzales location from here on out!! Lovely workers!

I bought a couch. It was just what I was looking for.

Jacinta was very helpful and understanding . I will be back to purchase more items.

Very friendly and courteous service from the sales agent. She was also very knowledgeable of the products they sell.

Jessica was AMAZING!! Wonderful customer service and so friendly!

Purchased living room set with delivery and warranty. They showed up carried sofa to home, dropped in in mud, forced it through door ripping arm, dropped it on floor damaging my new floor. Told wife to get drill and remove plywood from bottom. I asked why we have to do this when we paid for delivery and set up. Was laughed at and was told " we don't work for Aahley, we work for mattress direct. At this point I advised them to leave my home and I would contact store. Still waiting on response

Great experienced help given when needed. It's like they were reading my mind .

Gabe showed excellent customer service. I also experienced the demo of your tempra pedia mattress with the sleep doctor on site. I really had a great experience during my visit.

The lady that sold me the coffee table was very polite and professional.

Very polite and helpful sales associate

Great people top of the line furniture. I would recommend this place to whoever is looking for good quality furniture and great people with all the help and information you need.

Admittedly this may not be fair due to it being delayed. BUT I purchased a Big-Mans Leather Recliner (over $800) in 2016 and paid 179$ for 5yr warranty. Within a year the left sewed-on arm "pillow" came off. They replaced it twice but within the 2nd year they refused to replace it again. The leather has changed color in a few places, which isn't the worst problem. The recliner had a pull-cable to open the foot rest. That broke off at year 4. They did replace it with a starkly ugly plastic pull handle/cable which lasted almost no time. I am about to junk the chair now due to near collapse if the seating supports. The center of the seat is sloped inward. I hate that I paid for a chair that was to support heavier people when the supports were common or at least not worthy of the title. It really was a piece of junk I let a good saleswoman talk me into.

I was promised all my furniture to be delivered today however it's 715pm and I'm still missing a piece a store clerk hung up on me my salesman will not return my calls are respond to my text to say I'm disgusted is a understatement

Our salesman was very polite, knowledgeable and not pushy. It was a great experience.

Great personal service directly from the manager! Had just the chair I needed at a great price.

Awesome service Thank You

The young lady was very polite and help us with our purchase

Very friendly and helpful

Jessica showed me several sofas and was interested in what I wanted in my sofa choice. She also gave me the space to make my decision without feeling pressured.

This process has been horrible. I have been very patient through this process. I have had a terrible experience prior but decided to give Ashley another shot and I’m sorry I did. I cannot ever get anyone on the phone and on top of it all the service center is just as bad. Still do not have my product!

I am always greeted at the Gonzales store which doesn't happen in Baton Rouge. Darren was very curtitous and helpful. Even though they did not carry exactly what I was looking for he helped me find a suitable substitute. I am happy with my experience in the Gonzales store. Thanks Darren for a pleasant experience.

Great customer service, kept me informed.

I'm so excited 😊 My order came a close to Christmas 🎄⛄ time Thanks Ashley furniture I recommend this place too you'll Thanks miss Jessica my sales person wow thanks por help me chosen The right color God bless you'll Merry Christmas 🎄⛄🎄⛄🎄⛄

Jon and Gage worked together to deliver everything we wanted, at a price within our budget. We were very pleased.

The services was great but at the same time I was a little disappointed because I wanted to purchase the furniture and I hopefully take it home. and have it in my living room before Christmas. Because before I came there, I had already toss the old one out now I have a living room with nothing to sit on but a part from that it was a warm, wonderful feeling the environment. The service was wonderful. But the Wi-Fi sucks because my wife couldn’t be there with me and she asked me to send her pictures of everything I picked before I made a decision that took forever to send pictures.

I was very pleased with my purchase at Ashley’s furniture today. Customer service was great!

DO NOT…., I repeat DO NOT use Ashley Furniture, especially Gonzales, LA. In September I ordered a sectional sofa, with delivery and the “white glove” service. I have been given the run around by my sales person (who is no longer at this store) with date changes, etc. I was given a delivery date and time (11/22 between 3-6). I asked what would happen if no one was at the home at the time assigned. I was told by my sales lady that nothing would happen that they wouldn’t just leave the furniture that it could be easily rescheduled the next day. LIES!! They didn’t come and I received a rescheduled date of Dec 8. Today 11/29, I get a call from the sales lady that it would be Dec 15. I was told that my sectional was given to another customer because I wasn’t there for the delivery (which per my security cameras NEVER happened. Having spoken to the sales manager, he confirmed that it is a common practice! I feel as though I have been bambuzzled! I tried calling the store for over an hour this morning…..no answer, call dropped. I got the call bank who told me that I had to speak directly to the store….so I drove here where I met with the sales manager who verified the practice of giving purchased merchandise to other customers. I requested a refund in full (over $2800). There is an error with their ER TICKET system (emergency response). So my refund could not be proffered! WHAT IN THE HECK? They certainly took my money immediately. I was also told that it could take up to 10 days but my account was immediately debited. SO RIGHT NOW I HAVE NO SOFAS, NO REFUND AND THERE IS ZERO I CAN DO ABOUT IT. My BP is soaring! BUYER BEWARE.

Shon was so helpful and kind!

Very helpful and informative

Excellent service

Friendly and helpful

The salesperson was very very helpful

My furniture arrived during the scheduled time and the associates in charge of set up were very efficient.

Shon was very helpful and amazing! She made my shopping experience fun and enjoyable!

Ashley furniture in Gonzales pastor Darren Davis was horrible totally not honest and ordered me what he wanted NOT WHAT I ORDERED. I have contacted the loan company and I will also charge them for storage. This was a horrible experience I witnessed . Never go to Ashley’s furniture then they took a month to deliver, NO SET UP EITHER AFTER pastor said they would. Never shopping here again

Thank go to managers in Gonzales, La.! I finally have my new sofa thx to them. They know how to treat customers well. Now, just will be waiting on my new chair.

If you want to wait for months for your furniture to arrive and then when it arrives its gonna have parts missing then you gotta wait longer, and of course pricey furniture. Well… then Ashley is your place. Ashley is the worst furniture storw in the area, they will sell you furniture and months later they’ll call you to let you know, they won’t be able to deliver your order just because they don’t have it. The company is a complete mess. I won’t buy anithyng on that store never again.

The manager took time to locate information on my credit. He worked with me until I found something within the range of the credit I was pleased with his service.

Worst customer service ever, manager David is unintelligent and no help at all. Ordered a year ago still don’t have my furniture. I was scheduled to be delivered today and while waiting for them, they decided that “due to unseen circumstances” could not deliver tonight. Texted me at 8:30pm to let me know. DO NOT BUY FROM ASHLEY HOMESTORE.

Should of read the reviews before purchase. Ordered funiture 5 months ago and still dont have it. This is ridiculous.

Salesperson was very helpful and accommodating.

Don't believe anything they say about items being "in stock" i just moved into a new place and have been without a sofa for MONTHS after I ordered it. This has been the worst nightmare I've ever dealt with in any consumer experience. Have yet to recieve anything, the only calls I get are pushing it back further.

Excellent customer service !

Excellent customer service and products!

I paid in full for a bedroom set in March and it was supposed to be delivered in June. They attempted to deliver it in late July, but only the head board and foot board. The customer service agent told me “you can just store it in your house until the rails become available, but I don’t know when they will be available.” Finally received the bed today, 8/31/2022 at 8:30pm. The delivery guy set it up and told me “it’s done, but you can’t use it because they didn’t include the slats.” The slats are clearly on the delivery sheet but not in the box. I took apart my son’s bed & gave it away yesterday to be ready for his new bed. So now he doesn’t have a place to sleep. I will never shop at Ashley ever again and don’t recommend that anyone orders from them. I have furnished my new home from several stores and Ashley is the only place I’ve had issues with. Please spend your money at Home Furniture Bedding Plus and not Ashley!

Cory and Shon were very knowledgeable and courteous. Will go back and shop more with them.

I'll never buy anything from Ashley again this place is pathetic I've been waiting for my furniture this labor day will make a year that I have been waiting and no one from the Gonzales store has ever gotten in contact with me to tell me why if I could leave a negative rating I would!!!

Ashley Homestore in Gonzales, La, is the BEST furniture store to buy home furniture. Also, they have the best customer service, they greet you upon entering the store and the take the time to help find exactly what you need. 5 star service all the way around I guarantee.

The truth and honestly, my experience with Ashley was the worst and I've been waiting for my dining room table, Tv.Stand, the fireplace and other things that I ordered. And to my surprise I have been waiting 8 months for my things and every time I go to ask if my things that I ordered arrived they measure every lie if that date is going to arrive and when I go to the store to look for what I ordered they come and lie to me already I am tired of so many lies because they do not speak clearly to their clients and they lie a lot for me it is not fair that they are playing with people they should do everything possible for their clients waiting 8 months is too much and then they wanted to be paid for the things they order them. things that have not come to me enough of playing with customers….

Mr. Darren Davis was very nice and helpful. He was very patient and took time to help me. The only suggestion I could offer is to have swatches of the fabrics . This would give you a better idea as to the color of various pieces.

Everything was great ! From ordering to delivery! The salesperson was very professional and I would like to thank him for all of his help !

HORRIBLE experience and the nightmare is not over yet!!! Two bedroom sets ordered for my mother who lost everything in her house and all items were not on the truck during delivery. My elderly mother is not emotionally handling this disastrous experience well. No one can yet tell me when the remaining item will be delivered and no one from Ashley seems to be concerned. PLEASE HAVE SOMEONE WITH ASHLEY THAT TRULY CARES TO CONTACT ME TO ASSIST ASAP!!! Items were ordered in February and I've been lied to on numerous occasions when calling on status, on each occasions, after the initial order was paid for. I continued to hear a different story (lie) from everyone I would speak to on items status. In addition, the items that were delivered were just placed against the walls and in rooms without taking items out of the box. Some bed items delivered, but beds not available to use. HELP!!!

David handled Everything professionally

Excellent, knowledgeable and helpful. Great product at a great price.

Terrible service! Not going back ever !!!!!!!

UPDATE: Do not believe what they say! We bought a livingroom set and were told the items were in stock and would be delivered in 1 week. We called after a week had gone by and were told they weren't in stock and it would be a month out. Now a month later and we were once again told another month out as an estimated date. We should have known because our last order with 3 bedroom sets and a dining set took 8 months to receive. Davante lied to us saying he made sure everything is in stock and they never were and now we're back where we were with the previous order. We would have never purchased the livingroom set if they were not in stock. We will wait another month and if they are not delivered, we will be canceling our order. My cousin is currently going through the exact same issues as we are with another Ashley location and jas been for several months. Davante was such a sweetheart and so helpful. It was a pleasure working with him.

We recently moved to the area and went in looking for furniture. We told them upfront that we needed our furniture as soon as possible. We were guaranteed that our furniture would be in by the beginning, worst case mid July . Every week since June 28th we have called inquiring about our furniture , only for them to tell us it would be another week. When we would get the new date, we would not hear anything and then they would say next week. We still have yet to receive our furniture. I was called today to say the 22nd my furniture would be delivered , only for them to actually mean they were expecting it at the warehouse that day, and that it actually wouldn't be delivered for another week or so after that. Total waste of our time!

This has been by far the worst experience I’ve ever had when dealing with furniture companies. I will never purchase anything from them again. Expect your furniture to be delayed by several months if you do. In addition, be prepared to get your own furniture assembled even if the agreement was for the company to assemble. Unprofessional and doesn’t answer calls. Several trips to the store may have to take place.

My salesman was very nice and helpful and made our shopping experience great

After 5+ months of waiting it has been a series of wrong color, broken furniture, only one piece delivered,truck won’t start, more broken furniture and numerous calls and text about scheduling delivery. Don’t know what went wrong but very disappointed in what was once a good company

The workers were great, the ladies were patient and understanding, but I have a problem with your extended warranty plan, I bought plan years ago did not have to use them for repairs but I was not able to use them for my purchase, I was lied to about the fact that they do not expire I asked to different workers once in the store when I was buying something and when I purchased my sofa set months ago. The policy was not explained correctly it says in big bold letters, IF YOU DON'T USE IT YOU DON'T LOSE IT. that's a lie, also when I purchased the plan it was not said that if you don't use on repairs you have to spend 50% more than your plan amount and that's no where on the contract I did not find out any of this until I went in to use my extended warranty on yesterday, that's not right the sales person selling this plan to customers should be obligated to explained everything to there customers. I feel that I just throw away money to Ashley furniture store and I've been a loyal customer for many many years, I've been living in my house for 24 years and all of my furniture has come from Ashley furniture. I know that I would never buy a warranty plan from here again. Customers just be aware of their plans read every small print don't just ask questions because like me you may be lied to also

Jessica assisted me she was great

Nice things but limited supply

My sales person was very professional and patient. I appreciate ALL of your help Jacinta! Go see her at the Gonzales store, you won't regret it.

The guys were sufficient and quick to put the bed together. I have no complaints

I was promised my furniture would be here on May 18th and now they are saying June 7 I asked the salesman specifically what furniture was in stock and now they don't have it so I canceled my order and the lady said 2 to 3 days for my refund which I have not received so I went to the store to ask what the problem is and now they tell me 7 to 10 days to get my refund. This place is full of liars. DO NOT do business with them. I would give negative stars ippossible. Possible

Our salesperson Ms. Kee was very knowledgeable and patient. It was a pleasure 🙏 having her serve us. We love ❤ the Brown Leather Recliner; and we know mother will too. Thank you again 💓 Ms. Kee

DeVantae is a sweet person. His knowledge of store is to be commended. I'll send whoever your way. Keep it up!

The delivery it takes forever, my bed still not been deliver, and the costumer service when it comes to calls is not helpful at all. Automated system for scheduling delivery, is confusing. My husband schedule it but still I was the one need to conferm it. It did not make sense at all. The person who schedule the delivery should be the one to conferm it not the other person. Like I said costumer service is not being helpful at all.

I WILL NEVER BUY ANYTHING FROM ASHLEY FURNITURE IN GONZALES, LA! EVER! I don’t know how they stay in business. I just now received some of my order from November! I cancelled the rest! Tue salesman lied! They kept saying it’ll be here next month. Then next month. Then next month. Don’t waste your time! You ANYWHERE ELSE BUT TO ASHLEY!!

Enjoyed the customer service from Jecinta & Brett. Jecinta Arihilam In Gonzales location is the best. She goes out her way to help everyone. I cannot thank her enough. Such a sweet person. Brett Trahan was very helpful also Both so personable and so helpful Thank you both so much

The lady that helped me was excellent from start to finish.

Amy Miller was most helpful when assistance needed to select a new mattress.

Devantae was awesome!! Knowledgeable and efficient. Great experience

Easy staff to work with.

Milan was extremely friendly and very professional. She made my buying experience great. I have more furniture to purchase so I will be contacting her in the near future!

I absolutely loved my experience at Ashley's. Melan and Susan were great and very pleasant. I will definitely be back. 🥰

I visited Ashley's yesterday and was greeted by a real well mannered young man Devantae who took so much time with me in finding a new living room set and a new HARD mattress. I got the best service from this young man, I'm glad I choose Ashley's first, I'm well pleased.

Went to Ashley homeStore in Gonzales looking for a dining room table. I was immediately Greeted by Melan, she was very professional great customer service. Thank you

The sales associate was amazing and a pleasure to talk. He was very helpful during my visit. I cannot wait until my Coralyne Dining Room set arrives. It looked absolutely stunning on the showroom floor.

I love Ashley Furniture because of the top quality furniture they have. The Gonzales location of my favorite! The Ashley family makes you feel like family. Multiple sales ladies came talk to me and assisted all my needs. I got some pretty good deals as well which I love. If anyone ask me where to buy anything to furnish their house I will say go to Ashley Furniture-Gonzales.

My sales person was DEVANTAE FRANKLIN in Gonzales and he was excellent. He made sure I was comfortable with what I was purchasing. Mr. FRANKLIN also was knowledgeable with all merchandise in the store.

My experience with Melan at Ashley’s Furniture in Gonzales was awesome! We exchanged numbers and she kept me updated with everything! I’ll definitely be returning!

Thanks Ashley for good customer service! Most of we thank Susie Martinez for getting our order together! We will be back to shop again.

My experience at Ashley’s Furniture in Gonzales was extraordinary! The service and attention to what I wanted was met with professionalism, enthusiasm and exemplary care. I greatly appreciate Jessica’s thoroughness and warmth. I never felt pushed and she never wavered away from my furniture needs. Thank you Jessica and thank you Doug for your assistance as well. Ashley’s made my search easy!

Melan Smith at Ashley Homestore in Gonzales was amazing!! We purchased all of our furniture with her assistance months before our home was built. She made our experience very pleasant!

Found what we needed and saleslady was great

Excellent customer service, gotta watch the delivery crews. The second set were awesome, the first ones not so much.

Great customer service!!! DeVantae did a great job with helping us find the item we were looking for!!!

My experience within the store was pretty good even though I waited almost an hour to be helped by an associate. My delivery however has been an unpleasant experience. My couch was delivered with the back partially unstapled. My table and chairs were delivered and two chairs are very wobbly and wood chunks missing off back of chairs. My loveseat has been scheduled for delivery three different times and still have never received it. My recliner keeps getting pushed farther and farther back. Now I’m expected to make monthly payments on furniture I have not received. I love their furniture but really feel they could do better for the price I am paying. Updated review: I received several confirmation emails, phone calls and texts about delivery today, January 19th. Even gave me a time frame of 3:00-6:00 PM. I rearranged my day to make sure I was here for delivery. 6:15 PM I call and am told they have no records of delivery and not supposed to be available until February 8th. I am only giving a one star review because it doesn’t allow me to give zero. I will never again purchase from Ashley’s and do not recommend anyone else doing so. Unless you want to be sitting or sleeping on a floor for many months to come.

This location has really disappointed me. The new store manager Susie Martinez lacks empathy, and compassion and she is very sarcastic. I have been waiting for a refund for 11 days after canceling my order. When I went to the store and spoke with her about it, she showed no worries nor did she care. Her reply was, “It slipped through the cracks!” Then I was suppose to have a table and chair set delivered on yesterday, and they only brought a table that was already opened and wrapped in plastic. I refused the table and asked where were the chairs and I was told that they were reassigned and not expected until January 2021, mind you this order was placed October 1st and paid in full. Once I asked the manager Susie about it, again she displayed no concern over my frustrations, and no care. She made petty remarks to me in front of others, and told me she’ll be happy to give me a refund, but could not refund my debit card, I would have to wait, and hopefully it’ll be before December 31st. The only person in that store that was very helpful and showed compassion was Mrs. JONELLE. If she was the store manager I wouldn’t even be leaving this review. She was just that compassionate and helpful. But Susie is the reason why myself, nor any of my family or friends will shop at Ashley Gonzales. So still today, I’m waiting on a refund of $4,916.99. When I asked when I should expect my refund, Susie told me she didn’t know. Until this store hires a new manager with people skills, that shows empathy, and compassion this store will continue to decline.

I've been wanting a new sofa so we broke down and went look for black Friday. Couldn't find someone to help. One sales lady told us she would be right with us and never did. Should have been a red flag there. We continue to look and found a sectional. Kevin help us put in the order and thought 4 days was fast to get it. We'll Nov 30 the day of delivery was told 7:30 -10:30 it would be delivered. Never happened. I missed more than half day of work. Could not get anyone on the phone was on hold for 30 mins. So I go to the store no one on the phone and had one lady walk outside and another play on her cell phone. We had white glove set up and everything to be set up but the wage. Only thing delivered was a right long chair and insert. When talking to the lady in store the rest of my sofa was never ordered thanks to Kevin sells guy. 😒 Went to plug the chair in and no plug. What am I paying for this will never happen again. Tried calling today and lady patty hangs up on me after waiting on the phone for 45 mins. I will be finding out the owners and letting them know what incompetent employees they have.

Excellent customer service. Kevin was the best.

Today I made a visit to Ashley Homestore! It's was like no other furniture store.. the set up, the employees, and my God the LOCATION! I loved everything about the store! I felt like a customer, Not just another purchase! My salesperson Kevin was the best ever!, I will definitely go See home again! I shopped around and made my Purchase with no pressure! I will always shop at Ashley Homestore! Thank you guys

Just bought an absolutely gorgeous sofa to put in our brand new home! Our salesperson Devantae was soo helpful and made the process so easy! Great experience!!

Finally pulled the plug and ordered a particular set I could only find here. Kevin helped us with the process and wasn’t pushy and was very polite. Looking forward to receiving my set.

My experience with salesperson Melan Smith at Ashley Furniture was professional and she was very knowledgeable on the product we decided to purchase. Great personality too! You could tell she enjoyed working for Ashley Furniture.

Jacinta was excellent. She greeted us as soon as we entered. She was very thorough with our options. I didn’t feel rushed. She has excellent customer service skills and I look forward to working with her again.

The staff was great at helping me pick the perfect rug to go with my furniture.

Amazing customer service,and beautiful furniture highly recommend to go visit take a look

Devonte was very helpful and friendly very knowledgeable

Easy and quick to get in and out

I purchased a kitchen table and chairs from Ashley. The sales guy was very professional, courteous and knowledgeable. My furniture is coming sooner than I expected and that’s an A-plus in my book. I will do business with Ashley’s again and again.

We have been to this store twice now in the past 5 years. Have always received very courteous and professional service!

Melan was an absolute pleasure to work with! She understood what we were looking for and provided us with the products that best fit our needs. We will definitely visit the Gonzales location again.

Workers were very friendly and not pushy at all. Quick and easy process to purchase furniture.

My experience with the Gonzales location exceeded my expectations! Kevin was so helpful and made sure I was satisfied during the whole process.

Bought a couch and had great sales person!

Kevin was very helpful and very friendly. He made purchasing our furniture easy. Awsome salesman and very personable. Great experience!!

Kevin Patrick did a great job with helping us with our purchase!

Extremely unhappy and disappointed with the store’s delivery process and customer service. I had placed an order on 6/12/21 and it’s still pending. I have not receive my product. I was informed multiple times via phone call by different customer service agents in September and October that it will be ready for pickup/and was informed that now it will be delivered at home instead. But each time when it was the day of delivery/pickup, I would hear nothing about my product. I had receive confirmation texts on Wednesday and yesterday that my product will be delivered today but no one came during the time period given. I called the customer service only to find out that order is not available for next 2 weeks and reason was that the product didn’t make it on delivery truck on time, so now I have to wait for another 2 weeks for it. It’s really frustrating when you keep the time aside for the delivery and feels like a time wasted waiting for delivery truck to show up. Unacceptable customer service and disrespect of customers time. This order was placed more than 4 and half months ago!

Excellent follow up visit with Jim and Kevin regarding our furniture delivery. They both went above and beyond to meet our concerns. I will definitely be a repeat customer.

Kevin and the other employees were extremely helpful and friendly. Made the process easier and made sure I got exactly what I wanted

Kevin was absolutely amazing!!!

Giving this company one star is saying alot!! I've been waiting on my furniture for 5 months and still tell me EVERYTIME I call that it will be another 8-10 weeks.... and that's if they actually answer the phone after being on hold for more than 30 minutes for them to only answer and just hang it up before speaking. THIS PLACE SHOULD JUST SHUT ITS DOORS!!!

Melan Smith was so courteous and very helpful! She explained every option available with financing.

I brought my bedroom set in October of last year, I have part of it but still waiting on a headboard and nightstand.My eta for those this keep getting pushed back,im very upset cause I would've went somewhere else if I had known it would take this long..I don't think I will ever buy from them again

Kevin and Jim were absolutely amazing at the Gonzales location. They helped my daughter and I get exactly what we we’re looking for. I highly recommend this location to everyone.

I wouldn't recommend anyone shop at any Ashley furniture store. They will screw your order up and ship you damage items. SHOP ROOMS TO GO for the best service.

Melan was an amazing during my visit at Ashley. She caught my attention at the door with her beautiful personality. Can't wait to come back and visit them again.

I Went to Ashley Furniture on 10/05. Melan was very patient in helping me select the perfect furniture that I was looking for. I walked out of the store very satisfied with the service. Thank you Melan for being so kind.

My customer rep was awesome I love a person with a sense of humor 💞💞!!!

Great service, beautiful pieces.

Monique was our salesperson and was very knowledgeable. There was no high pressure sales techniques. Fully explained all options and gave us a very thorough discription of all functions of the recliner. If the quality of the recliner is anywhere close to the quality of the service, we will be thrilled.

The atmosphere and the salesperson were both equally excellent! The salesperson even accommodated our comfort in a luxurious sectional while we signed our paperwork for a completely new bedroom package! I’ve been a longtime consumer and will continue to do so! Looking forward to our new furniture!

Beautiful furniture reasonably priced!!!

Even though they were short staffed, the two employees were eager to help, very knowledgeable of their products and Kevin Patrick was very friendly.

Great experience at the Gonzales location! Kevin was extremely knowledgeable and helpful. Very fast delivery compared to other competitors!

Today my wife ,and I were greeted us at the door of Ashley Home store, by a young lady, who was an new hired, I do not remember her name. This lady went out of her way to give us the best service she could, which was outstanding, ( I only I could remember her name). If someone would ask me where is the beast place to buy furniture I would tell the Ashley Home store in Gonzales La.

They didn't have what I wanted and that's no good

Could not be happier with our most recent ASHLEY FURNITURE purchase. As returning customers, we rely on Ashley to provide a wide assortment of styles and prices to choose from and they always deliver. Having a furniture gallery this close to home is truly a blessing. We were also very satisfied with our salesman KEVIN PATRICK, who was extremely knowledgeable and eager to assist. Kevin was most helpful in navigating us through the selection and ordering process. I would recommend asking for him by name if you want a wonderful customer experience like we had. Thanks again Kevin!

Very friendly staff and helpful.

This place is horrible ! They lie and sold me a warranty that they no longer deal with anymore and four years later my sofa is constantly tearing at the seams falling apart and there’s nothing they can do for me they said. Also they don’t answer their phones comple waste of time and energy! Definitely would never recommend these useless and uneducated people that steal your money!

Excellent friendly service. We were greeted at the front door by Jessica. She was very helpful I. Our buying process. She made us feel comfortable shopping and was not to pushy. The store has much more traditional type furniture which fit our taste more than other furniture companies. We will most definitely return!

Very professional and patient.

I have the best experience thanks to Kevin Patrick. He made sure my needs were meet before I made a final decision on what was best. I love my experience true 5 stars.

Worst worst worst delivery service I've ever delt with...so far on 4th delivery and lied about where our mattress is at and don't even get me started on the call service!!

Went in looking for a very specific loveseat for my master bedroom. Found exactly what I was looking for. Purchase was fast and easy. Can’t wait to receive my new loveseat

Davantae was first class. Extremely knowledgeable & very professional. If you need any furniture, I suggest seeing Davantae at Ashley Homestore on Hwy 30 in Gonzales!

Everything was great the people and the merchandise

When we walked in the store the manage immediately greeted us. We were not in the store for 15 minutes and were able to find what we needed at a great price.

This is by far the WORST experience I have ever had purchasing furniture! They are unprofessional and unapologetic for taking my money, failing to deliver what I ordered, giving different inaccurate information week after week. I waited 4 MONTHS only to find out that my furniture pieces had been used to fulfill OTHER ORDERS NOT MINE ! Then only after going back into the store and speaking with the manager I find out they now have no expected date for my furniture! Like seriously. They offer no other options, no compensation, and no apology. Only that they will be HAPPY to refund my order. Had I ordered elsewhere I would’ve had my furniture already and not wasted 4 MONTHS of my life waiting for furniture that was just GIVEN AWAY TO FULFILL OTHER ORDERS. WORST EVER!!!!!! Update Still waiting for regional manager, store manager , anyone at this point to return my calls and at least try to offer a solution to resolve my issue. All I have gotten is text messages from the number that replies to these reviews telling me that someone will contact me. A HUGE disappointment.

Mrs. Cindy was such a great help by helping us shop for our new home!!!! She helped us tremendously by finding everything we wanted between the colors, contrast, everything was taken into consideration!!! I recommend specifically this Ashley Furniture Store over any other furniture store out there!! If you want the lowest prices, no interest, and nothing down. no scams, this is the right place for you!!! Go and visit Ashley Furniture today and get your dream pieces for your home that’s not only low priced but elegant!!!!❤️

5 stars for Kevin was nice and friendly to deal with but after him If I could give zero stars, I would. We have been trying to get a refund from Ashley for weeks now. We have been giving the runaround again and again.They didn't submit the correct paperwork two times. When we call the store, nobody ever answers. EVER. We have talked to multiple people who say that they have to send off a ticket and that someone will call us. We never get a call back. And now we finally talked to someone and yet again they are saying we have to wait two more weeks before we get a our money back.

Thank you so much Devantae for helping my husband and I finding exactly what we were looking for. I’m sure we will be back in there before long looking for the other furniture we will be needing. Thanks again, it was a pleasure shopping there.

I ordered a recliner online; orginal delivery 6/24. No Delivery! Called scheduled delivery on 7/9. Confirmed date by phone & email. Again..No Delivery! Reschedule to 7/13...again- No Delivery! I canceled the sale!

Jackie was very helpful, patient and knowledgeable. Seemed to truly want to help

Thank you Kevin for your wonderful and warm customer service. You were very helpful and i was very pleased with your willingness to help. I will be back again! Thanks again!