Ashley Store Harahan, LA

Our experience was positive. Personnel were kind, knowledgeable and professional.

My sale rep was the greatest,and I wish there was a way I could have done or show my appreciation.Thanks it's a good good feeling shopping with Ashley.

Tony had charisma and exceptional customer service skills! He went above and beyond to make sure our experience was great and we left the store satisfied. We now have a bedroom set that will last us forever!

Wonderful place. Kati-Lyn was very helpful and patient. Thank you Kati-Lyn!

I purchased a mattress and base. The wrong base was delivered. I immediately called the store after delivery and was told that was what I ordered and could not return it. The mattress had a 90 day sleep comfort exchange. I went in to exchange it. I kept being put off for the exchange then was told it was over looked by someone in customer service. When delivered the name brand was correct so I signed for it. The new one was supposed to a 4,000 temprapetic mattress. My statement never reflected the upgrade from the 2,000 I was charged for the original purchase. I called the store and was told it was a 2,000 dollar mattress. I told them that I ordered a more expensive one and was told it could only be exchanged once. I understand that is the policy but when the wrong is delivered which was their fault and I want to pay more for what I picked out it should be honored. Now I have a mattress and base that I didn't order charged to my account and was told there is nothing they can do.After telling me over and over this would be resolved I am told nothing can be done and my calls are ignored. Ashley has terrible customer service. I have purchased many mant things from them in the past and will not purchase from them anymore. I am beyond upset about the way I have been treated and encourage anyone to shop elsewhere before purchasing from Ashley Furniture. I recently received a response from Ashely furniture stating that they apologize for the mix up on my order and for the customer service I received. They said my complaint is valid and they want to help just like is stated in other bad reviews. I was asked to call or text them so I did. I spoke to Lindsay and my ticket number is 174364. She was very very nice and concerned just like the numerous people I have already spoke to. Just like the others also spoke to she understood and was going to help. I was asked to call back in a couple of days. I did that and again was told I could get no help that it was too long. I tried to explain once again thatit was reported sooner but I have just been put off over and over again and of course time goes by but she didn't want to hear it and tried to argue with me. The responses to the reviews make it sound like they truly want to help so readers think they resolve problems but once again they do not. You know very well they are able to help but choose not to. Financing is not thru Ashley so after you sign for it you are hooked. They get paid and the finance company wants their money. It is horrible how I was treated especially by the manager BRIAN in Ponchatoula. He knew he wasn't going to help me but just kept promising me everything was going to be ok. AGAIN I URGE ANYONE PURCHASING FURNITURE PLEASE DO YOUR HOMEWORK. CHECK OTHER STORES BEFORE ASHLEY. I WOULD NOT LIKE ANYONE ELSE TO HAVE A $4,000.00 BILL LIKE I HAVE TO PAY FOR THINGS I DID NOT ORDER AND ASHLEY AGAIN ASHLEY FURNITURE HAS THEIR MONEY AND THE HELL WITH THEIR CUSTOMERS. TERRIBLE COMPANY TO DEAL WITH.

Great service

Alexis is the best he’s very knowledgeable about the products and furniture. I’m very pleased with his service and professionalism. Thanks Alexis .

My Experience with Ashley Home Store and Shonte was Great. No Problems at all. Ripp B.

My partner and I bought a set of 6 ratten chairs from Ashley's well over 3 months ago. They delivered only 5 chairs and told us the sixth was "on the way." Each week, their delivery service calls and says that the sixth chair, for whatever reason, didn't make it from Houston and thus we would need to reschedule delivery. This song and dance has occurred multiple, multiple times. Early on, during this process, we visited the store and the general manager obviously did not care whatsoever with the abysmal customer service that his store delivers. I stated to him that if the sixth chair is not delivered in a timely fashion, I would return the whole set of chairs. His response: " We don't give refunds for furniture already delivered." I am a physician. I frankly do not have time for the BS and the games that this crappy store plays. Crappy store. Crappy customer service. Crappy all the way around. Joshua Ford, MD FACS Of note: we have YET to receive our sixth chair. The number you put below is an automated number. I want your store to physically call me to resolve this issue.

Good products. Good service.

Delivery date was incorrectly provided leading me to take off a day of work. Had to reschedule 2 weeks from told date.

What a great shopping experience! This was our first time going to Ashley in Harahan. We decided to make an appointment and had the pleasure of getting Dominique as our sales professional. This young lady is so sweet, kind, and patience. She is very knowledgeable and she even came in on her day off to serve us. We will definitely be going back to see Dominique for more items in the near future. Keep up the good work Dominique and may God continue to bless you richly, now and always!!

The Service was Great!!!

Chance was great to work with at the Ashley store. The delivery service was fantastic, quick and set everything up perfectly!

Great

Ayjah was great. She was able to guide me to what I was looking for. Very nice, helpful and sweet.

Katie-Lynn is a great salesperson, we enjoyed our shopping experience with her. She is so sweet, and was so easy to deal with and a pleasure to talk with, she knew I wanted a sofa recliner with 2 power recliners. Originally I went in there to buy a cheaper sofa/recliner and she directed me to one that was a little more expensive. Go Katie-Lynn you’re the best!

I'm very disappointed that the pro smart manual book was found still stapled under the pro smart base dangling in a plastic zip bag. 5 days later after white glove delivery was completed.

No pressure and easy sale

I had the best experience when I visited the Ashley Store in Harahan. My sales associate Chance was the greatest. When I walked through the doors I was greeted in a timely manner, with a big friendly smile. He was very professional pleasant very helpful. I came in looking for night stands. I showed chance what I was looking for, and he found them. My shopping time was stress-free. Jamie the floor manager also came up to me and introduced himself. Great attitude and very professional and also very helpful. I was very pleased with my shopping experience down to my delivery . Thanks again for my Great experience.

The sales girl, Dominique, was extremely helpful and very knowledgeable about the recliner.

They are very helpful and nice group

Taylor, the Sales Rep was pleasant-- it was the 2nd time on a separate occasion where she assisted me with a purchase. This time the purchase was for a sofa sleeper. However in the beginning she mentioned all the sales they were having with accessories, to include lamps, arts, and etc. there was basket art that caught my eye... the display was a selection of 6 - I asked if the collection included all 6 and she replied they were. I said ok great... please add it to my order. Taylor wrote the sales order up and said we're going to have to take them off the wall as they were hammered on the wall. Taylor returned stating she discovered it was for a set of 3 and not 6. Taylor mentioned because of the error she would see if they'd sell it at the cost of 3. The manager states he would not. I don't think that's a good way in managing customer service. My husband and I were the only customers in the store at that moment with a sale and it was a missed opportunity for future business as I'll not forget that $74.99 kept them from selling me the collection of baskets yet the cost of the sleeper was over a grand. Way to go Ashley... that kind of management will cost many future sales. That was not worth the future investment of a good customer.

Our sales lad y was friendly and very personable. She was very knowledgeable and pleasant.

Picked out a sectional sofa with oversized ottoman at the Ashley furniture store in Harahan. After visiting the store three times I decided to make a purchase. First time I went into the store to look at their furniture, Yolanda approached me. Second time a different salesman Jamie approached me to ask if I needed any help. I looked around but didn’t purchase anything until the third time I went in. The salesman who approached me that day was George who insisted he was the first person to approach me & I was his customer. My experience with George initially was acceptable until we had completed the sale. Toward the end of the transaction when I asked him what if the sectional sofa & ottoman didn’t fit my room, he proceeded to tell me (I’m quoting him now) no problem you can exchange it & then gave me his personal cell number in case that happened. I learned recently that Ashley furniture has a no return policy & I needed to reject the item at the time it was delivered before the delivery guys left my house, And that trying to return it later was against their policy. I tried to call George directly within an hour of my delivery but got no answer. I then immediately called the Harahan store, but no answer. The call went through to customer service. I spoke to Sharonda. She informed me that I could exchange the ottoman for another item of equal or greater value but I’d have to go back to the store to choose a replacement item. That was acceptable to me. I have been back to the Harahan store 3 times or more & each time the story has changed. I was turned over to the assistant manager Michael. He sent an email to the Dufresne Spenser Group on my behalf. I got a phone call the next day from them. They issued a store credit by email & told me to go back to the store to pick out a replacement item. The next day I returned to the store to pick out a replacement item, which I had decided on an area rug that was the same price as the ottoman I wanted them to exchange. I was told that a new delivery had to be scheduled. At the time of that delivery they would bring the rug & take ottoman back. The next day in the store with George the area rug I had chosen was no longer available & George wanted to fold the floor sample rug up & put it in my car (8x10 rug would not have fit in my small car). When I requested that he move the display furniture off the floor sample rug so that I could see the rug to make sure it had no dirt or stains, he was very reluctant to do so. His attitude toward me became rude & obnoxious to the point of him handing me a main number for customer service, then he asked me to leave the store now & suggested I don’t come back. He said I should call the number & ask them to write up an exchange order. I left & called the number. The customer service rep told me that they didn’t have any exchange order & the store had to initiate the exchange order. I’m being told by each respective party that an exchange order is needed & each side tells me that the other side is responsible for initiating it. I regret ever having shopped at Ashley furniture store because I’ve gotten the runaround by George the most unprofessional salesman I’ve ever encountered. Do not shop at this store.

George was very helpful and patient with me in picking out a sofa.

Our salesman Tony was fantastic. He was very knowledgeable of the merchandise and where they were located throughout the showroom floor. He was courteous and very helpful.

I had a great experience working with Alexis Courtney

Tony was delightful to deal with, and most knowledgeable in his field! He went over and above to make sure I got exactly what I was looking for, at the best price! A wonderful experience indeed!

Dominique was awesome!

Excellent service. Phenomenal salesman named Chands. Wasn’t pushy at all and guided me to the right sectional for me!

If I could rate 0 stars I would. Sales team and managment both garbage... I ordered furniture and set delivery date. They called and confirmed delivery the day before with all items, texted me tracking the day of, once they tried to pick up furniture it turns out the store lost my paperwork and it couldn't be delivered. We'll I called and spoke to my sales associate (Alexis) and he went back and forth to the asst. Manager (Mike) who beat around the bush about when I would get my furniture but it was basically alot of we can cancel your order. . No I want my furniture so figure out whatever you have to do to get it to me, but this is your problem. I call to speak to someone else to be hung up on 9 times.... oh I was mad. Then Alexis stops responding and the manager won't answer for updates.. I call HR (wendy) and wow like magic i get treated like a customer should be treated, and the problem is handled with care, my furniture was just delivered thank you to Wendy and the regional manager for going above and beyond to make it right. ***** I WILL NEVER PURCHASE FROM HERE AGAIN****

This was my first experience at Ashley Furniture. The manager (Tevin) and salesman (George) were professional, cordial, patient and made my shopping experience a breeze.

Great selection of furniture and Dominique was very helpful. She gave us space to look at everything and kept coming back to check on us which I liked. We did purchase a sectional and a kitchen table, she gave me her cell number and said to call if I have any issues or questions. Great touch to be able to contact her directly and not a random person who doesn’t know my order.

Everything went great at the store. Shante gave us space and let us shop but was always keeping an eye on us. When it was time to buy, she was there to answer all questions. We are having everything delivered next week and are working with the store to make sure the shipping list matches up with the list of items that were included in the bundle. The shipping list was missing a few things but they are working on getting it squared away

I have never written a review in my life’s that’s how you know this was one of the worst experiences for shopping I’ve had in my life. We never received our furniture. The agents were awful. And the customer service to lien to jsut cancel everything after 3 months of waiting were awful. It is now 4 months and we still have not received a refund. Dominique wilkins was the agent who helped us originally but whoever the store manager on site was just an awful human being.

Ms. Dominique helped me today find some beautiful bedroom furniture. A lovely sleigh bed in a cherry finish with matching nightstands. The store has more of a modern selection than they do traditional, but I am going to be very happy with the ones she was able to steer me toward. This is the Porter bedroom suite.

Kati-Lynn was so helpful and was able to find the perfect solution for what we were shopping for. Can’t wait for delivery.

Very personable, professional, and accommodating by providing a great shopping experience and obtaining the best Anniversary Sale price and interest free financing

George was awesome. Super helpful and patient with me and my husband as we kept him there late in the evening. Thank you!

I was told that the furniture that I ordered would be delivered within the upcoming week. I was also told that they would give me a call the next day to provide a status. Unfortunately, I was not told the truth. I asked prior to purchase several times just to make sure that was the correct timeline. I actually called Ashley furniture today and was told that my expected date was 22APR. Only time I will consider returning to this place of business is to discuss the cancellation policy.

I am very pleased with my experience at Ashley. Ms. Eulanda ensured I enjoyed my experience, and was very kind and knowledgeable. I will be returning for my next purchase.

It was wonderful, and the guy that helped me was so great and the staff or so OK with me having my dog there and it’s just very delightful. Very good help.

My salesperson Shonte Wiley was very helpful in assisting me with finding the best sofa set for my home. She is knowledgeable about the furniture and its features.

Great service when you go there ask for Keiry she was very nice and patient

The help our sales person George gave us was amazing. We needed a lot of furniture and he helped to make it happen.

Tony greeted us as soon as we walked in. I told him I was just starting to look for a sofa . He explained the sale and let us browse around awhile. He checked on us toward the back of the store where I was trying out the sofas that were comfortable enough for me. I’m only 5 feet tall and need my feet to reach the floor. I found one fit for me. I wasn’t planning on purchasing it today but with the help of Tony I was approved for 24 months interest free. I’m very pleased and will recommend him to anyone. Thank you Tony.

I bought a mattress and frame and the service was on point. The manager and sales representative made sure that I received what I needed.

Taylor was incredible. Her knowledge and expertise was truly impressive.

Tony was helpful. Great to work with! Excellent service and prompt delivery!

Sales rep was very helpful and professional. Awesome job!!!

Scherod, our sales professional, greeted us promptly as we entered the store. He was very professional, pleasant, and interacted with us. He helped us decide on which recliner was best for our needs. He also assisted with the purchase of 4 very nice chairs for my dining room table. He is an asset to Ashley Homestore.

Katie-Lyn was very helpful and easy to work with. She was not pushy at all and had an excellent knowledge of the products. I was very impressed by the experience.

Kerry is very professional, helpful and patient. A good experience so far.

It was awesome. The assistance we received and at the timely manner that we received was unbelievable.

The delivery drivers were very nice and professional,.. Installation went smooth and my wife and I are happy with our purchase

Shonte was very knowledgeable. She listened to what we were looking for & steered us in the right direction.

Amazing purchase experience! Taylor really made me feel at home and extremely comfortable with my new sofa. I can’t wait to get my delivery. #MoreThan5Stars

Our salesman Tony was amazing!

Great service, very helpful

My sales associate Alexis was amazing and very professional. However, the management not so much. There was clearly something internally going on but that should have never affected how I was treated as a customer. Any question Alexis asked in effort to secure the sale she would roll her eyes and ignore him. When I attempted to talk to her directly she was very short. Considering most of the sales associates work on commission, you would think she would be more supportive. It was very disappointing. On the bright side Alexis never allowed any it to affect providing excellent customer and I’m super thankful.

Sharrod was great

Everything in the store went great. Sales rep and manager were both great. Everything after leaving the store was not. We agreed on a date for delivery 3/8/2025. I got a text the next day after leaving the store and was notified that my delivery date would be pushed back a week. When I called to tell them it was more urgent than waiting a week I was told they put in a ticket and would be getting contacted shortly about a new delivery date- they never called. I am currently on day 3 of calling and getting the run around where they keep telling me somebody will call but they never do. This company does not honor their word. By the way everything can be discounted 30% off and even more from the sticker price so if they aren’t offering you a major discount on the furniture of your choosing, walk away. Not worth it.

Alexis was very respectful and courteous. Knew his stuff. Very communicative and did his very best. He's a 5. Overall scored a 4 because we loved a living room set. Did not come in the steel color we really wanted. Had to settle on brown color since they (superiors/management) wouldn't allow us to purchase floor model. Additionally, steel set came with 6 pillows; brown set only came with 4.

Excellent service and personal customer service

Sales women was great

Shonte Wiley was extremely patient and helpful and knowledgeable.

George was very informative and helpful!

Tony was especially helpful and not pushy at all. We will definitely be back.

Tony my sales Representative was fantastic ! Professional, Knowledgeable, Articulate and Friendly. Gold Standard ! Thanks Tony !

Knowledgeable, friendly staff.

George was awesome!! Knowledgeable, thorough, professional and funny too!!

Desceptive. Thé protection plan is not worth it. Also there were details about the protection plan that they didn’t tell me until right after I decided to get it.

Great experience! No hassle, associates were courteous and informative. Buying process was quick and easy.

Kati-Lyn and Taylor were amazing to deal with! They were very helpful and knowledgeable and worked with us wanting to mix and match different pieces together. 100% recommend.

Our experience at Ashley in Harahan was absolutely wonderful! Our sales associate was incredibly patient, understanding, and never pushy, which made the entire process stress-free and enjoyable. She helped us find my dream sofa at an unbelievable price for the exceptional quality, and I couldn’t be happier with our purchase. Her professionalism and kindness truly stood out, and I highly recommend shopping here if you’re looking for great service and high-quality furniture. Thank you for making this such a pleasant experience!

Dominique was great !! Thanks!!

My experience was amazing My first time at Ashley Homestore.The lady Keiry Diego was very helpful and friendly that was my salesperson love my sofa set

Keiry my sales person was outstanding in helping us find the right bed . She's very knowledgeable and know how to might you feel like you are talking to an old friend. Thank you!!!!!

My purchase was easy and fast. Great customer service.

Great experience

Wonderful Staff!

Miss Taylor helped us ... She was amazing! She was willing to work with us on all our needs for our purchase. We highly recommend Ashley furniture go see Miss Eulanda Taylor you won't be disappointed!

Tony was excellent and very patient and met all my needs...

Working with sales associate Kati-Lyn has been a pleasure. She’s knowledgeable, patient, personable, and very helpful.

My wife a were immediately greeted when we entered the store. The sales person was kind, courteous, and extremely pleasant and patient. We've been Ashley customers for six years. We've always received courteous customer service. Overall, it was another pleasant experience.

Experience was so so in the store, however my online virtual person was the absolute best... Felicia was the total opposite of my store experience, so it was much appreciated. I was told that they couldn't price match, however after speaking to someone via customer service (Felicia) she got it done. The agent in the store gave me a price of 2385.00 stating that I had to get the warranty for the sofa, and customer service told me I didn't. Customer service charged me 1544.95 where as the store wanted to charge me 2385.00 with the warranty and over 3000 without the warranty. Just seemed really shady!!! Thank you Felicia with Customer service for truly helping me.

Very knowledgeable sales persons to work with.

My Agent was the most efficient and professional polite person we’ve we are definitely had to be serviced by

I love the tracking of delivery. It helped me to watch for them so I could get them into the building and to the freight elevator. They were all very courteous and professional

Despite our terrible experience with how the company itself has handled the delivery of our rather expensive purchase, this 5 stars is for an employee named Tony. If you are going to shop here, I 10000% highly recommend requesting Tony. Tony has gone above and beyond with his time helping us through everything the company itself has blundered. He is amazing and should be rewarded with a bonus! If it wasn't for him in all of this, we would have just returned all the furniture and been done with Ashley's Furniture Store at this point. IF we decide to get anymore furniture from this store we will ONLY work with him.

10/10 would NOT recommend. Shop local where you are valued as a customer. You’ll probably have a better experience shopping on Amazon. Considering how they damage the items and the home with their careless handling. No one takes accountability since they pointing the finger to a third party service who has yet to reach out.

Great Experience

My experience today was total gratitude. Katie my sales representative was professional and very knowledgeable in helping make the right decision for my bedroom. I’m pleased with my decision to shop at Ashley’s Furniture. Five Stars ⭐️ has it. Thank You Katie it was nice to meet you.

My sales person, Shonte Wiley was very personal and helpful.

George was super easy to deal with very professional went beyond expectations!!

Very friendly and helpful

Great customer service. Ask for Alexis!

I would not recommend anyone to buy any furniture from Ashley furniture store. We bought a sectional sofa as well as a split king Tempur-pedic bed system from Ashley furniture in Harahan in November 2024. It was delivered in December. The delivery was chaos and it was delivered to a new construction site. The delivery team caused such a problem with construction workers trying to get into the house that my contractor asked that they just leave the sofa wrapped, and the delivery team did not assemble the sofa. We unwrapped the sofa about a week later to discover that we were given two corner pieces of a sectional sofa, instead of a corner piece and an end. I promply reached out to Ashley customer service, sent pictures and was assured that an even exchange would be made, and it was scheduled. I received no further communication until the day before delivery to tell me that the piece was no longer in stock and delivery would have to be rescheduled for the following month. I verified at this time that the piece was in stock for that rescheduled delivery date and was told yes and that it was on the truck and I would get a confirmation of delivery time 24 hours ahead of time. I got a delivery confirmation that showed delivery would occur between 12 and three and confirmed the automated system that this was correct and did get a confirmation response. We waited all day at the house for the delivery to never show up. When I called Ashley customer service again. I was told that we did not confirm delivery even though I had proof of text messaging and sent that to customer service and we had been removed from the route with no further communication. I was assured that we were scheduled again for today, January 25, 2025. My husband and I are currently out of town so paid someone to sit at our house for our delivery time of 9 AM. It is now three hours later and there has been no delivery. After checking into our hotel, I called Ashley customer service again to be told that we were never scheduled for delivery again today. This is completely unacceptable. I have also Inquired about them taking the entire sofa back as at this point we have been living with half of the sofa and I no longer want the sofa. I am constantly told because it was accepted that it cannot be returned, even though we were not issued a complete delivery. We have scheduled one more time for February 7, 2025 because we have no other choice. If this furniture does not come at this time, we will be consulting legal action to get reimbursed for the sofa and contacting the Better Business Bureau. If someone from Ashley furniture store in Harahan would like to reach out to me, They are more than welcome, but since there is no direct line to contact the store, you can’t actually talk to someone to solve a problem.

It was amazing they helped us find the perfect couch for our living room.

I had the pleasure of working with Tony during my recent visit to Ashley Furniture Store Harahan, and I couldn’t be more impressed! From the moment I walked in, he greeted me with a warm and welcoming attitude that made the shopping experience truly enjoyable. Tony was incredibly knowledgeable about the products, helping me navigate through the options to find exactly what I needed. He took the time to understand my style preferences, budget, and space requirements, offering valuable advice and creative solutions without ever being pushy. What stood out most was his attention to detail and genuine commitment to ensuring I was completely satisfied. The entire process, from browsing to finalizing my purchase, was seamless thanks to Tony. His professionalism, patience, and passion for great customer service are unmatched. If you’re looking for someone who will go above and beyond to make your furniture shopping experience fantastic, I highly recommend asking for Tony at Ashley Furniture Harahan. I’ll definitely be back!

Tony was very helpful and the transaction was super easy.

My experience was very wonderful, i enjoyed working with Ashley! She helped me fine the perfect bedroom set. I wouldn’t mind coming back and working with her.

Great store and great customer service.

My Salesman Rod and Sales Manager Mrs. Evangeline were Awesome!! Very knowledgeable on the items we were looking for and I’m grateful!!

Good service

My representative Ms. Sherod was very curtious and professional during my whole process of ordering my floor mirror. I'm very appreciative for her 😘

Good service and products. Bought a discontinued item, so got a great price. Issue is that wasn't informed of no returns or refunds, until after all paperwork and payment was complete. Should inform customers before they agree to buy. Didn't think had to ask that since was purchasing a brand new item.

Great experience! Tony was exceptional. Great buying experience and I am really excited about my purchases.

My experience here was awesome! Super accommodating and they price matched another furniture store!! Would definitely purchase from here again😊.

Excellent service and great prices. Our salesperson Yolanda was outstanding.

Sherif gave us his undivided attention.

I had a great experience at Ashley with the help of Miss Eulanda! She helped me find a great loveseat within my budget with which I am very happy. I really appreciate her help in making the decision to purchase from Ashley Homestore!

Went shopping for a sleeper sofa after some research. Tony, our salesperson, was phenomenal. He knew every answer to our many questions. What a great experience!

great Yolanda found us what we wanted can't wait for delivery

Very good

I was approached immediately and asked what was my pleasure. The young man was very polite and showed various displays. He explained the financial options and shared what they included. Love the service I received. Shout out to Mr. Shay Brooks, very good salesman.

My experience was excellent. George was very helpful very friendly and gave me great advice. Great customer service!! My husband and I are very happy. My quick delivery will be New Year’s Eve

The employees are very polite and friendly, they were ready to help us from the second we walked in. They have a nice variety, and all of it is eye catching.

We had a great experience there and Dominique was so helpful! She is amazing at breaking down the payment options, and made sure we found exactly what we wanted. I will definitely be recommending friends to go see her for their household needs.

It took quite a while to write my order up I called the store first to make sure that they had the items I wanted in stock. I was told they did and when I went to pay for the items, I was told that one of the pieces was not in stock and that my delivery date would now be January 11 instead of me going to pick it up before Christmas.

The lady was very nice and helpful 👍

Great customer service

Good service from Camelia and overall pleasant purchase.

Upon entering the Harahan store, I was pleasantly greeted by Dominique. She immediately asked me, what bought me in today. I shared with her my interest in purchasing a bed for my granddaughters room. I did not want a bunk bed or twin beds because I ever necessary, I wanted to have their room available for guest living when they aren’t there. Ultimately, I purchased a Queen size bed and mattress set for their room. So, I’d say my experience with Dominique was a true pleasure and I recommend her and the Ashley team to anyone during their search for home furniture needs.

Wonderful experience. Quick and easy.

After one visit on Friday and 2 visits on Saturday. My wife & I were very diligent and required accuracy of the order. We were absolutely assured by the sales person and the Assistant General Manager that the furniture that we were ordering is in stock in the warehouse and that we would receive the order on 12/21. We reconfirmed this information several times. We then went directly to the desk to finalize the order, wrote the check, processed the payment and went to sign off on the final document when we were told that the order could not be delivered until 12/24. We were told that a service order would be placed to correct the delivery date back to 12/21, but will have to wait for a response until Monday, 12/17. We will have to see if this issue will be resolved properly.

(Translated by Google) Excellent attention. (Original) Una excelente atención.

I would like to commend my customer service representative, Kentrell Glapion for his excellent service. He handled my shopping experience in a very professional manner . He was very courteous and very knowledgeable about the merchandise I was interested in purchasing. He listened tentatively to all of my concerns whether it was financial or questions about the life span of the furniture. He us an assets to the company. I would recommend others to buy from him at Ashley’s.

Sales person was very good so I didn’t shop around. My biggest disappointment was the runaround on my scheduled delivery 🚛. I expected to go in, pick out a bed 🛌, pay for it ($11,000) and have it delivered. I’m very aggravated and still waiting. There are other stores that would want my business.

(Translated by Google) I loved the kindness with which they treated me, I was very satisfied (Original) Me encantó la amabilidad con que me atendieron quedé muy satisfecha

Taylor at the Harahan store was super friendly and so very helpful! We went on Cyber Monday and got great deals.

The sales representatives were knowledgeable, polite, friendly and very supportive. Awesome team at the Harahan location. They really made my day.

The service is superb. I just love the selection of furniture as well. I have been a customer of Ashley Home Store for over 10 years.

My husband and I had a great experience at Ashley furniture. Kati-Lyn greeted us as we browsed. She was very attentive, courteous and met our needs. We are looking forward to working with her in the near future for another purchase. We are very pleased with our purchase. Thanks again Tevin for assisting as well.

I recently had an outstanding experience at Ashley Furniture Store! From the moment I walked in, I was greeted by friendly and knowledgeable staff who were genuinely eager to help. The store was beautifully organized, making it easy to browse through a wide selection of stylish furniture and home decor. The sales associate (George) took the time to understand my needs and preferences, offering personalized recommendations without being pushy. I was particularly impressed by the quality of the furniture; each piece felt sturdy and well-crafted. After finding the perfect sofa for my living room, the checkout process was seamless, and the delivery options were explained clearly. Overall, my experience at Ashley Furniture Store exceeded my expectations. I left feeling excited about my purchase and appreciated the exceptional customer service. I highly recommend this store to anyone looking for quality furniture and a stress-free shopping experience! Five stars all the way!

Had the best time getting my furnishings from here! Tevin and George are the best managers and salesperson respectively you can deal with. I thank them for all the helpful information they given us as well as prices you can’t beat. I can’t say thank you enough, definitely a customer for life.

George at Ashley is wonderful! He treated us like family. He was very patient and accommodating. He walked us through the journey of purchasing furnitre. They have quality furniture with quality prices. I recommend to anyone needing furniture, go to Ashley Furnitre in Harahan!!!!

Our sales sales associate Kentrell was a great help. He gave us all the information we needed and we finally made a decision on our couch and recliner. I couldn’t ask for a better salesperson.

Service was excellent. Salesman explained everything options available for financing

The manager and my sales associate were awesome ! I got what I needed no hassle purchase

Everyone was very helpful, especially Scherod. Super friendly, walked me around the whole store making sure I found exactly what I needed. Feel like I got a great deal on everything. Will definitely return!

Shan was amazing

Keiry was fantastic so helpful and patient highly recommend!!!

My husband and I purchased several items last night. Shonte’’ & Scherod was awesome. Scherod started completed the presentation and extremely knowledgeable. I was impressed from start to finish with the young man. Shonte’ handled our application for financing and she was Johnny on the spot with information and providing the best service possible!! Our visit was awesome!! Thank you both for your assistance on our purchase, we will definitely look for you both on our next purchase!!

Shan was a wonderful sales associate. I came into the store with a piece of furniture “picked out” from online, but it ended up not working out. Shan was patient, listened to my wants when helping me select a different furniture piece, and was successful in helping me stay at my budget. Thanks Shan!

My experience with Ashley's furniture Harahan store was fantastic. My salesman Tony was a big help to me and my son. When I say he knows his stuff he knows his stuff! We went in just to browse and left out with two major purchases. Thanks for all your help!

Dominique was wonderful! We will absolutely be back to see her for any future furniture needs.

I had a great experience at Ashley Homestore in Elmwood because of Alexis an Awesome Sales person. Alexis was very kind and patient with me, he made sure I was satisfied with my purchase, because of Alexis I will be going back .

Awesome Customer Friendly and Knowledgeable Service!!!!

Great customer service! Shonte is excellent!

Keiry was amazing. Super helpful and knowledgeable. Knew exactly what we were describing and was able to help us find the perfect living room set.

Made an online purchase within the store, very Helpful and Patient with addressing the difference between items online and in the store! Thank you Stewart for your service!!!

Our experience at Ashley was great! Our sales girl Taylor was friendly and professional! We will definitely be going back to purchase more furniture in the future!

We got our beautiful coffee lift table and service was great.

I had a great experience choosing a dining room table. The salesperson was a great help. I love her taste. Everyone was very courteous. I would recommend everyone to shop at Ashley Homestore. Great quality furniture.

My sales associate Taylor was amazing!!! Very down to earth and easy to work with/talk with. I appreciate her looking out for my pocket$ as well as guidance on mattress resilience and extended comfort and not just trying to make a super expensive sale.

Went in for one thing, George is so amazingly helpful, I bought three, thank you!

Dominique was very patient and professional. I left Ashley Furniture very please with her service.

Shonte and Kentrell were amazing. They gave great customer service with detail to all of questions. Can’t wait to receive my items.

Had a great salesperson. Very patient and attentive. I’ll definitely be back

Tony was very helpful and worked hard to get the best pricing for us. Very happy we were able to work with him.

The workers were so helpful! Glad we went to ashley!

George, the Sleep Doctor! Excellent experience. He was very knowledgeable of everything in the store, fitted us for a new mattress, and threw in some extras. Got a bedroom set and mattress for a good price. Excited for it to be delivered so we can get amazing sleep! Go see the Sleep Expert George

Excellent attention

The buying experience was awesome. Mike did a great job!!!

George and Evangeline’s customer service was amazing from start to finish. They took care of us like we had been knowing them for years!!

Awesome. Very knowledgeable and helpful. Will come back again for sure

Professional salesman Tony was patient, kind, courteous and knowledgeable.

The whole experience was pleasant. My furniture was delivered timely and smoothly.

Very professional and concerned of how you spend your money.

Purchased a couch & dinning room table a year apart & received the best customer service. Looking forward to purchasing more furniture soon !

The staff was real helpful and knowledgeable about the products.

Katie was very knowledgeable and knew her merchandise! After shopping two other furniture stores, she was able to meet all of our needs.

The Associates were so courteous and helpful we really appreciated their customer service.

Ms. Shante and Mr. Sherrod were great! We completed the purchase of exactly what we wanted and we were totally happy with it all. All that's left is the delivery, which we know from the past will be on time and completely satisfactory!

I must say my experience was amazing. I arrived at the store an hour before it opened. I was ab to walk back to my car when Shonte was arriving. She actually let me in and helped me with the purchase of 2 recliners for my 91 year old grandmother who was sitting in the car. She could have very well just let me walk back to my car and either wait an hour or come back. Instead she allowed me in and helped me. She is an asset to Ashley’s team and deserves to be praised for a job well done.

Alexis was great!

Taylor and Anthony at the Ashely Harahan store helped me out with my new sectional purchase!! They were awesome, they made sure I got the best prices possible. The shopping experience was fantastic.

My experience was awesome! Keiry was great. She was able to help me get everything I wanted and needed.

My salesman Shane is the best!!!!

Great service at Ashley furniture today. Thanks!

Visited Ashley furniture in Elmwood (Harahan, LA) today, Tony is a great salesman full of information and very helpful. Easy to do business with. Will definitely do business with them again.

George Miller is the best sales person at Ashley furniture store he was so professional with me and he had very good knowledge of explaining to me about what I was buying

my sales rep, Ms. Katie was very knowledgeable and she was also helpful. She took her time out to listen to all my needs I wouldn’t mind coming back to Ashley Furniture and having her help me.

My salesman, Alexis, was wonderful...patiently handling my order completely by phone from the New Orleans store, and following up with very clear, kind communication at every step, knowing I'm handling a complicated cross country move in a month. Highly recommend!

My sales professional Taylor N. was very informative and helpful. Thanks

I’m so pleased with sales representative Mrs. Taylor. She was very professional and knowledgeable about the furniture which sold me to buy again from Ashley Furniture. I just love the quality and beautiful of furniture! Thank you

Keiry diego & George miller were AWESOME ! They were super educated and comforting through the process of my big purchases ! 10/10 recommended !

The store sales person was spot on. No waiting, no pushy sales person. Very knowledgeable about the products

I definitely enjoyed my visit to the Ashley location in Harahan. Shan was very helpful, informative, professional, and gave great service. I was excited to make the purchase and look forward to shipment day!

George was amazing. His care and patience made my experience. A true asset to your team!

Tony is a great salesperson. He made sure I was happy with my selection and didn’t let me just leave with anything or any doubts. Go see Tony

My wife and I were not planning to buy a new couch however, we decided to do some window shopping and left with a new couch anyway. The process was very easy. After the initial introduction from the salesman we were left to look around and talk amongst ourselves. We really enjoyed that we weren't pressured to do anything. It was seemless and really fun. Thanks for making our time there easy. Just to be accurate Mr. Miller was our salesman and was very plesant. Thanks again for your help.

Great saleswoman!!!

Really didn't have a good experience. Don't want to say too much but I ask for my money back and the guy threw it on the table instead putting it back in my hand like I did him. Also I told the young lady to cancer my order because they didn't know what they were doing.

This was my first time officially furniture shopping. It’s even more of an amazing experience because I was picking out furniture with my spouse. Ashley Store has really modern, sturdy furniture selections that we really liked. It had comfort, style, and convenience all in one. More importantly, the people at Ashley store are wonderful. Everyone on the team was very helpful and caring. Tony(Anthony) first greeted us and constantly checked on my husband and I. He made the experience more hospitable and inviting. I cannot express how lucky the store is to have Tony on their team. He’s a true gem. Thank you Tony for all of your help and for being so kind to us! We will be back! -Kendall and José

The purchase of the furniture was smooth and easy. However the fulfillment center is another question. While completing the purchese we set a specific date with a note to deliver before noon. However, two days later we recrived a text, with a name other than mine (which caused concern of delivery to wrong address) AND the delivery date was changed. The only opportunity to ask questions was not available, our interaction was with an automated phone system. My problems required interaction with a human. I had to get the salesman to get involved. That shouldn’t be the case.

Easy to find what You and communication is top notch Really smooth and simple shopping

Woo Awesome job, my husband and I went in Ashley for few items, was treated with a smile and hands on service. Even was able to laugh a lil with other Customers. We purchased Love seat with Rocker chair and counter top table.⭐️⭐️⭐️⭐️⭐️ Place was busy for that Labor Day Sale and Red tag Specials.

Very nice but I never received the email information they sent.

Great selection of fun furniture! Very helpful staff- Taylor was super fun to work with.

great experience!!! got my dream couch & george was a great salesman! patient and very informative!

So far so good. Purchased a Carynhurst TV stand for $40 over the Ashley site price. The Ashley site was out of stock. Misty De Loach did a wonderful job obtaining a price I was comfortable with. Can't wait for the delivery.

An awesome easy experience. My salesperson Lacresia was excellent !!! The atmosphere was friendly and no pressure to buy !

Great experience! Two big purchases in two weeks Thank you to Mrs. Evangeline, Kentrell, and Tevin.

Taylor was very helpful!

Katie was amazing!!! She found me amazing deals that I could not pass up. She let us look around without bombarding us and was there when we needed her!! We will be back and we will ask for her!

Very friendly- helpful

Misty at Ashley-Harahan was a pleasure to work with. Although I knew what I wanted, she still took her time to answer all of my questions. During the entire experience, I felt as if I was talking to a friend and not just a “sales associate”. This was my first time purchasing with this company and I will definitely be back.

Tony was fantastic! Great salesman but gave me space to look and see what I liked. I ended up going home to re-measure before coming back to make the purchase and was not hassled to stay to make the purchase before re-measuring. Really great experience and my sofa set will come in 2 weeks!

Shan did an amazing job! He was patient and answered all of our questions! He and the team did everything they could to get us the best deal and warranty. I will definitely be back!

Eulanda Taylor was an excellent sales representative. This was our best experience in buying furniture in 45 years.

They were very helpful and it was a very easy process to get the furniture that I needed.

Great shopping experience. Taylor N. was pleasant, patient and knowledgeable. All of my questions and inquiries were answered to my complete satisfaction

If you find quality stuffs and they are delivered appropriately, then everything is ok, as their good things are indeed good. However, what may also happen are: 1) they try really hard to sell you damaged floor samples. 2) they don’t know how to transfer things from their other warehouses, so that your delivery would be delayed endlessly. 3) if you ever have any issue that you want some help, they don’t have any live phone agent. All, are, robots. And their (at least mine) in store sales rarely pick up phones. So the only thing you could do is driving to their remotely located store again.

Salesman George Miller was very informative and not pushy at all. Explored all the options in different mattress choices and worked with me to find the perfect one. Friendly and personable!

I had a great experience. Tony was my salesmen I worked with, he didn’t follow me around the store but was able to answer questions when needed.

George made the entire process of buying a new mattress easy. Professional service! Thank you for helping us out!

Absolutely misleading sales tactics & disgraceful customer service. When I bought my new home, I went to Ashley Furniture to order some of my furniture. Something I realized during my shopping was that half of the items sold there, were sold online on their website & at other stores for half the price. They’re willing to price match, but still take advantage of people everyday by selling them furniture at over double the actual price. One of the things I got price matched was a $900 tv stand, all the way down to $300. I had paid over $200 for white glove delivery, all for them to deliver the TV stand without any shelves. I thought this was just a misunderstanding they would easily correct, so I called the store. They directed me to a nightmarish customer service hotline, of which I had to sacrifice hours of my time calling on several different occasions. They finally offered me a $75 credit if I allowed them to ship the shelves to my house for me, under the agreement that I’d install the shelves myself. I decided to take that agreement, and a week later they sent 1 shelf to my house, NOT 5 shelves. It also didn’t include brackets, screws, an instruction manual, anything. I called the store for the fourth time to complain, and they made me call the indian customer service hotline. After an hour on the phone, I’ll see if they correctly send anything to my house. I was NEVER given a refund for my over $200 white glove delivery, and have spent hours and hours on the phone with their customer service team over such a simple issue. I was prepared to spend over $10,000 on furniture, and won’t be now due to their deceptive marketing & nightmarish customer support team. They should be sued, (not that they haven’t been multiple times). No compensation for my hours of time, and still no solution. Disgraceful.

They help me from the beginning. Thank you.

My sales representative Anthony McCann was very polite, respectful, knowledgeable & quick about the furniture, sales that the store has, detailed on getting me approved for my furniture & well oriented on the whole process even delivery. I’d rather work with him anytime

My experience was extraordinarily unexplainable. Awesome awesome. Awesome. They did a great job selling me and very happy with the outcome. Thank you all so much.

George was patient and helpful. He showed us several options.

Hunter was great he really took his time. I was very undecided and he showed a tremendous amount of patience. He even pulled out the measuring tape to help make sure what I was purchasing would fit. 10/10 would shop with him again.

My salesperson, George, was very knowledgeable about the mattresses and the bases. I had shopped at another bedding store and didn’t get the help and product knowledge that George had.

Our salesman Jamie met us at the door as soon as we arrived and was extremely professional in helping us to select a recliner lift chair for our mother. Greatly appreciate you Jamie!!!!

Ordered a Lounge Chair for my Mom . The Service was Great , Especially compared to Rooms To Go Metairie . Our Salesmen was Prompt Polite and Professional. Selection was Decent. The only Negative is that we have to Wait Almost a whole Month to Get the Item In .. That Detail Needs some Serious Working on. I came Very Close to Not making the Purchase once I found out it’d be close to a Month to Receive, but I Know my Mom Really Needs it, and will Enjoy it . It's a Birthday Gift for my Mom .. going to be a Very Late Gift . Wish they could Find one at Another Warehouse 😯 😏 😞

I visited the store looking for a sofa & loveseat. They had a wide selection to choose from. The sales representative was friendly & professional. I was very pleased with the experience. Will visit again.

This is the first time I get excellent customer service while shopping furniture. George Miller was very informative about the quality of the sectional I purchased. He was very friendly. Please ask for him if you are looking for an expert in furniture for your home.

Great sales support from Anthony and team. Gave good deal.

Very helpful staff and a great selection of sofas!

Shan Brooks did a great job assisting us in making the right purchase for our new home. He listened to our needs and tailored selections to best fit our needs.

Eulanda and Shonte customer service was outstanding! They were patient and helped me find the perfect furniture for our new home.

The sales man was very helpful and didn't rush me.He found just what I was looking for.I highly recommend you ask for George Miller when you go to Ashley.

My experience with Misty and Tony at Ashley Homestore in Harahan was exceptional. From the moment I walked in, they were friendly, knowledgeable, and genuinely interested in helping me find the perfect furniture pieces for my home. Misty's attention to detail and design suggestions were invaluable, while Tony's expertise in matching furniture styles with my needs was impressive. They made the entire shopping experience enjoyable and stress-free. I highly recommend visiting Misty and Tony at Ashley Homestore in Harahan for outstanding customer service and a wide selection of quality furniture.

Great service!

Taylor N. was our sales girl at Ashley in Harahan. She was nice and helpful.

Taylor N. was our sales person today and she was very nice and helpful. She helped us pick out a glider for our baby room.

Taylor N. was our sales girl and she was so sweet! She spent a lot of time helping us pick out the perfect glider for our baby nursery. Definitely recommend the Ashley Home in Harahan. We will definitely be back to get her help for more furniture in the future.

Great showroom and excellent customer service. I never felt like I was being pushed, it was just a real comfortable and easy experience.

George Miller helped us tremendously. Great experience buying a couch with him!

Alexis and Misty were amazing and super helpful and by the far the Best in helping us out, nobody else was as helpful they were great they really went above and beyond for us i cant wait to get my furniture delivered !

Our salesperson was very helpful and patient dealing with my elderly mother and me.

Shonte was incredible with helping us buy a bed

Great service and Delivery…salesperson Misty was very helpful and prrsonable

Everyone was kind and informative.

Went very well

This store sells items that have already been sold and had a sold sign on it. Will never try to buy anything from here again

Great Service and Detailed explanation of items

Misty and Tony were very very kind and helpful. They had great suggestions, and didn’t rush or pressure us. We had visited several stores to buy a mattress and base, and they were by far the most helpful. Because of this we ended up getting exactly what we wanted. We are very happy!!

Misty was helpful

My sales person was very nice and helpful. Shonte. Thanks

Great furnitures priced to fit every budget. Customer service from the minute we walked in to the time we left, was amazing. Will recommend to all my family and friends. Danny and Tevin were very, very helpful. Both are awesome.

We were delighted to have Misty guide us through this search! She is knowledgeable about the furniture, worked with us within our financial constraints and answered any/all questions, even after we left the store! We were exceedingly lucky to find Misty. Will return again and ask for her on our next furniture purchase!!

We went into Ashley Furniture In Elmwood to just look around. Taylor Nunmaker immediately introduced herself and told us of all the specials. We told her what we were interested in and she pointed us in the right direction. Taylor is very knowledgeable not only on the products but also financing. George Miller also assisted Taylor with our bedding needs. They were both patient and helpful. Both Taylor and George are assets to your company. We could not have asked for better customer service. Trent and Gina Rojas

Misty helped us out with all of our questions when purchasing our sofa. Quoted us prices on several different ones and was patient when we had to return and re measure.

George helped us select the kind of furniture we were looking for and really got us a good protection plan price! Look for George Miller if you visit this store!

My experience with Mrs Cresey was fantastic.She was very sweet she took her time.She explained the warranty on all products.

Our salesman Jamie was very helpful and explained the exchange/return process of our mattress and helped us select another cooler mattress for us to try. At the end of the day it was a pleasure working with the Ashley folks from sales to delivery.

George Miller was helpful an knowledgeable in what I was looking for in their product.

(Translated by Google) A 5 star store, very professional in their work and they helped me very quickly to apply, thank you (Original) Una tienda 5 estrellas muy profesionales en su trabajo y me ayududaron muy rápido para aplicar gracias ,5 star store, very professional in their work and they helped me very quickly to apply, thank you

Had the best experience while shopping for furniture. Evangeline was super nice, helpful and patient, as I meandered through the store. Great customer service!

Misty De Loach was remarkably helpful, pleasant, and professional, from beginning to end of sale! Highly recommended! Thanks!

Great customer service. Very friendly and knowledgeable.

I so much enjoyed speaking with Shonte'(I apologize if I misspelled her name). She was quite knowledgeable and patient in assisting me with a decision re: a reclining sofa. Her professionalism, attire, communication skills and friendliness were outstanding. I think she should be your Preceptor for incoming Sales Agents

Very professional and very good customer service

Everyone there was so nice and accommodating!!! It made me felt so loved and assuring in my options. The service and kindness, willingness to assist me was impeccable!!!! Love it there!! Thanks for being so thoughtful and caring ❤️

Wonderful experience. Danny and Tevin are awesome 👍🏿

I was greeted with a smile of confidence & assurance of all products. I met with Anthony “Tony” he was knowledgeable about the dresser I was seeking. He recommended a variety of options, but I settled on the dresser I initially saw online. The experience was so good, I will recommend all my family & friends to seek their furnishing needs to Ashley 1st because of Anthony “Tony”.

Great and fast courteous service

Keiry made purchasing new furniture at Ashley a pleasant experience. Very helpful plus good prices

I bought a tempurpedic mattress from George Miller, the sleep expert, at Ashley furniture in Elmwood. George was very knowledgable on all mattresses and he made the purchasing process very easy. He is such a nice guy who wants to make sure you’re sleeping in the best mattress possible. Would definitely recommend!!

The 4 star is because lack of service offered when I walked in the door. However once the store manager noticed me he was quite helpful in completing the sale.

Thank you Hunter we had the best customer service ever. He didn’t make us feel as if we had to buy. We were able to get exactly what we wanted. Thank you and we will be back.

We purchased a new sofa several months ago and Miss Evangeline helped us beyond belief.. Very very friendly and helpful. We recently purchased a new electric recliner for me as I just had major surgery due to cancer. Went back to Ashley and lo and behold w were met by our friend, Miss Evangeline !! Again, she stepped up to the plate and was great in helping us with our selection !! This lady is awesome !!! Don’t ever let her go anywhere else to work !! James and Diana Laws

Keiry was very friendly and helpful! She helped me find a new sofa and chair for my living room.

The service was prompt, efficient, and great! Misty was a great sales associate, listen to our needs and concerns and delivered all that we needed

Tony was a perfect gentleman that took his time with my purchases. All the sales reps including the manager came up and introduced themselves. I will definitely go back when I'm in need and will tell others. Thank you so much. I'm sure I will enjoy my furniture.

Hunter Patrick is very attentive and knows your products. I told him what I was looking for , he showed me exactly what I was thinking. He was very patient even when U called and revisited. I definetly will return to Ashley and ask for him. When I have visited Ashley in past, I liked the furniture but didn’t have the same experience or feel to return as I do now.

Taylor Nunmaker furnished our home in less than 15 minutes. Amazing service, easy credit, great prices, informed desiciones, and great price! I have nothing but praise for Taylor and Ashley’s great products and protection plan. If you’re looking for furniture… this is the place to go and Taylor is the seller you want. Thank you!

I received good customer service and a great experience in getting me approved through a finance company to get what I wanted…. Very much appreciated

Found a chair to purchase over there and when I went to go run my Ashley furniture credit card for the payment it was declined due to Ashley closing my account because I have not used it. I paid my sofas off six months prior to that and was ready to make another purchase and was very disappointed. Needless to say I got up and walked out and made a purchase elsewhere. SorryAshley, you need to do better! Either let the customer know that you are doing that instead of finding out when they go into the store and being declined..

Great service feel just like home

George Miller provided outstanding customer service! He was patient and thorough, which made our shopping experience fun and easy. Thanks George!!

My salesman was very knowledgeable of the merchandise in the showroom. He discussed the model features and the health benefits of a recliner, the Tempur-Pedic mattress and a sofa set. He and the manager and other sales associates were very courteous and friendly.

Bought a great sofa with the help of Tony at Ashley!

The salesman that assisted me was great. Thanks George Miller! He worked patiently with me researching various styles of coffee tables until we found the right one. He was so personable and never pressured me to make a choice. He made furniture shopping fun. Good prices too! Thanks again, George, and Ashley 😊

I had a very positive experience. Everyone was courteous and knowledgeable

Service was excellent. Hunter Patrick did an excellent job.

The salesmen were extremely helpful. They helped me find a sofa and loveseat that fit into my living room and that fit my criteria.

Thank You Evangeline and Marcus!!!! Your professionalism and courtesy made my purchase stress free!

George was a great and attentive sales rep. Will definitely go back for future purchases

We had the best experience at the Harahan Ashley store. We went in last night and our sales person was Jamie. He was AWESOME! He took the time to explain things to us and really sold us on the Zero Gravity sofa/loveseat but, we actually didn't buy last night. I just wanted to weigh my options and see if I wanted to put that kind of money out at this time. After sleeping on it, we went back tonight and we dealt with Hunter because Jamie was off and Hunter was just as AWESOME as Jamie was. I will DEFINITELY go back to either one of them when I am ready for any other furniture items!! I give them both 10 stars and the whole environment of the store 10 stars. I cannot wait to get my new Loveseat in next week! Thank you again, Jamie and Hunter!!

I was extremely satisfied with the customer service experience that I had while shopping at the Ashley’s Home-store in Harahan during my recent visit

Our salesperson was wonderful. Helped us get the best price and explained all we had to do to receive the furniture. Well done!! Great experience!!

We got a best deal on power recliner on Memorial Day! Tony and Evangeline both were superb at their customer care, we have been Ashley’s customer since many years now.

As soon as I walked in the sales consultants were so attentive. I came in knowing exactly what I wanted and Tony had me in and out of the store in no time. He didn’t pressure me into buying something I didn’t want and he allowed me to breathe and explore the store a little bit eventhough I already knew what I wanted to order. I was searching for a sectional and tried other stores before coming to Ashley’s. At one of the stores no one approached me to assist me in shopping and at the other the sales consultant tried to pressure me into buying a sofa I wasn’t sure about. Tony at Ashley’s in Harahan was the best salesman I experienced during my search for furniture. I would definitely recommend shopping with them.

Good purchase event. Great staff. Easy to work with

Was able to look around, find what we needed and get great service!!!

Misty is an exsaulent salesperson. She goes our of her way to help. If I have more furniture needs I will definitely be back to see Misty!

Had a great experience with Bryan and his coworkers. They were extremely kind and helpful in customizing us our perfect bed and dining room set. They made the experience extremely easy and effortless. Recommend Ashley furniture for your next furniture purchase and make sure to ask for Bryan!

They really worked out a great deal with us. So excited about our new chair for our nursery. Thank you Bryan and Ian for being patient while we made our decision and for being so helpful!!

I had a very good experience at Ashley. My salesman Tony was very knowledgeable about the products, friendly and he thought outside the box and offered many options.

Very good experience. Taylor was wonderful and the management team was very helpful. My wife left very excited about our purchase. Only negative is out of their control. Be prepared for a possible long wait between the purchase and the delivery. Overall very happy and will definitely stop by the next time we have a furniture purchase. 😀

Very good experience. We were in and out in less than an hour. Hunter helped guide us to what we were looking for. We made a choice of color and size, paid the bill and were on our way. Very satisfied with the whole experience and love what we bought.

I needed a new recliner, so walked into the showroom and was met by George. I told him my criteria for the recliner and he walked me straight to the perfect one! He worked with me on payment options and I left the store in less than 45 minutes, the owner of a brand new perfect recliner for me. THANKS, GEORGE!!!

My salesperson, Keiry Diego, was awesome from the moment I walked through the company’s door. She was very knowledgeable about every piece of furniture I inquire of. To add the cherry on top, she had a very personable personality. I loved her. Truly, the whole staff made me feel welcome. I will definitely be back.

Our shopping experience was amazing and stress free, even with Memorial Day weekend sale going on!

Misty and Katie was the best!!!!I’ll be back this week!! I couldn’t ask for such sweet young ladies!! Thank u guys sooo much!!

My sales rep was shontê. She was very helpful, very informative and professional. It was a great experience. Definitely recommend this store.

Danny was great, super helpful and made our purchase super easy!!

Taylor was very helpful and knowledgeable while helping us find some furniture for our new home!

In store service was great, they promise you all of these accommodations for delivery and even convinced me to purchase a sofa maintenance plan since I purchased a white sofa for an additional $500. Unfortunately this company has the worst customer service I have ever received. I’ll spare you the long novel of all the things that have happened since my purchase but just know their white glove delivery service is not actually true. The delivery driver left dirty hand prints on my sofa and also never installed feet on my ottoman. It took months of fighting customer service to get my sofa cleaned. They came on Wednesday but unfortunately they mailed me only ONE ottoman foot so I needed to schedule a second service for the feet. I finally got the feet and now they will not come on a Monday or Wednesday when my husband is home because they claim they do not service my area on those days…. WHAT?! So I asked for a later time so that I can go to work and still have my ottoman feet installed and now they are telling me I cannot do that either. I bought my sofa at the beginning of March, it is now the end of May and I still have no feet on my ottoman and my new floors are completely scratched up. If you’re looking to buy a sofa, simply go somewhere else. This company only cares about taking your money and I will NEVER buy from them again.

Our salesman, George, helped us select what we wanted, and was very nice and also helped us save a full dollars on the purchase. Everything went well during the delivery. Both gentlemen were very courteous and placed the 2 recliners where I wanted. I checked both chairs and they seem to be good, also tried the recliner mechanisms in both chairs and they worked as advertised !! Thanks very much. p.s. I am hoping to be around/live that long when the 5yr warranty runs out enabling us to cash in on the $ 300.00 George promised us, if we didn't have to use it. Here's hoping! Not too happy having to spend that much on an extra warranty but better to have than not, I guess.

Went to purchase a living room set and our salesperson, George Miller, was very helpful. In fact, all of the staff there were very friendly and helpful! I would recommend Ashley Furniture to anyone looking for quality furniture for a reasonable price. Ask for George ! 😊

The salesman did a good job.

Extremely professional and helpful. I went in knowing exactly what I wanted and was taken straight to the lift chair. Enjoyed the professional employees.

Team was very helpful

My experience was great, the 2 saleswoman made experience great and also made it very easy to shop without all the hassle. As long those 2 saleswomen working there I will be back. Thanks Taylor and Kati

I bought my couch set and dining room set from Misty and she was great!! Very informative, helpful, and nice with the whole process. Cannot recommend her enough!

Excelente george he is the best

Taylor Nunmaker provided excellent service. She was very attentive to our needs and offered suggestions for accompanying furniture needs. Very pleasant personality. I would recommend her to my friends and family.

Experience was great. Taylor helped me and she was such a joy. Loved her demeanor and personality. I felt she really understood my vibe and helped me to make a great purchase. Will definitely be back to buy accessories and I’ll be sure to make sure Taylor is there!

Jamie Trent was extremely helpful without overselling me. He showed me the best options based on the criteria I provided. He gave me the best options for financing and/or purchasing the furniture outright. Very pleased with my experience. I highly recommend my salesperson, Jamie Trent.

The team at Ashley, Tony and Evangeline, could not have been more helpful and accommodating. Service was excellent and I will be back!!

George miller sold me a beautiful couch that me and my partner loves! I came in 15 minutes before closing which I know could be an inconvenience. He didn’t make me feel rushed at all and still educated me on everything I needed to know! Great smooth experience I’ll definitely be shopping with him again! Thank you George

I Went to this store and I’ll just say Danny Obrien was AMAZING !! now THATS customer service !!!! The couch is BEAUTIFUL!! my family and I are VERY PLEASED!

The salesman Mr. Danny O’Brien was the best salesman ever. He was informative, uplifting, very funny, honest there really need more like him.

George Miller is one of the salesmen in Ashley in Harahan La, it was very kind and attentive to provide us with an excellent service was a pleasant experience to buy our furniture.

George, Hunter, and Ian are the best merchants to see at Ashley furniture.be sure to ask for these guy when you visit the store. They’re extremely professional, and caring. They take pride in their work and put the customer satisfaction first.

Very easy to work with. Got what we wanted & can’t wait to get it.

George and Taylor was amazing even though I canceled the first time they are very respectful and reasonable

Excellent experience.

Very good place

Horrible experience Sales associate was talking on her phone with her family and also to another sales associate and not answering to our questions 😒 Then didn't know that another sofa and loveseat was different 😳 I had to show her 🤦‍♀️ I'll take my business to Rooms to go

The best hands down especially Shante and Kaitilynn Nicole ask for them

DEALING WITH THIS COMPANY HAS BEEN A NIGHTMARE! We received our delivery order on 3/29/2024, upon unpacking the box, the dresser was obviously damaged due to 2 of the drawers unable to align with the brackets that were put in. We have called numerous times for them to deliver a new dresser and pick this one up or just refund us the money. Their 1st solution is to give us $40 towards and keep the broken dresser, 2nd solution is to give us $60 and keep the broken dresser after the 1st solution was declined. WHO WOULD ACCEPT THAT WHEN THE PIECE PURCHASED IS 5x TIMES THAT? Now they have their repair guy trying to come look at the dresser to “inspect” it at 10PM at night, that’s laughable. It’s been almost a month and nothing has been done to fix this problem. If they cannot resolve the issue, we will have to take matters into our own hands.

Terrible

My wife and I, were on a quest to furnish our new home. We visited several stores, during our journey; and all of our host, were very professional. However, it wasn’t until we met Mr. Anthony “Tony” McCann, of Ashley’s Furniture (Harahan), did we feel a connection with our host. Tony was very, professional, friendly, informative and compassionate to our wants and needs. At no time, did he pressure us, to make a quick decision. He knew furnishing an entire house, was a big decision! In fact the entire staff was friendly. My wife and I continued our journey, but we always ended up back at Ashley & Tony. We’ve found exactly, what we were looking for, for our new home at Ashley. If you’re looking for beautiful furniture; and an outstanding host, do yourself a favor, by visiting Ashley’s Furniture (Harahan) and ask for Tony. You won’t be disappointed!

I had the pleasure of having Tony help me. He was very informative and listened to what I wanted and helped find other furniture to help me decide. He even rearranged sectionals so that I could picture what I wanted. If I ever need more I will be going back to see Tony.

Have an insurance claim on a recliner that is no longer made. Was told to go pick out another recliner and pay the difference which i fully understand. Just getting the run around from both the insurance company and the store

Stop buying cheap furniture from overseas buy home made in indigenous land

Katie is the best!

When we entered the store we were greeted by an Ashley Professional and Misty directed us to the section that we were looking for. Anthony helped us with the New Beds and Dinning room set that we purchased and Misty helped and we are totally satisfied with the prices and selections. May God bless and keep your Great Employee's is my prayer. Thank you for taking care of my Family, we look forward to doing more Business with you 😊 ❤️

This experience was excellent the people had excellent customer service skills and very professional and get the job done period.

George was very helpful. So was the young man who’s usually cleaning there. He helped us wrap and pack everything very well.

I wasn't immediately greeted, which was ok because it gave me a little time to browse. But George did let me know he saw me arrive. He came prepared to sell and I bought!

Misty my Sales Rep is a very professional and polite Sales Rep . I have been back to visit Misty 4 different times already. Misty is very helpful and knowledgeable on her product. She always lets me know when they have deals and clearance items. She is a gem of the Company

George was very informative, listened well, was friendly, and answered all questions professionally. I would highly recommend using him at the Ashley Store.

George Miller was excellent at his job and helpful.

Hands down the best experience I’ve had buying furniture! Taylor was awesome! She listened to our needs for our home. She was knowledgeable about the stores products; she explained the materials used to construct the furniture. She took notes while we pointed out the things we liked. She provided a picture itemized list so we could see exactly what we purchased. We had her full attention; great customer service! If you’re looking for a sales professional who’s interested in your vision for your home, ask for Taylor!

We purchased living room furniture as well as a new mattress and powerbase platform. Our salesman, Hunter Patrick, was outstanding. He knew his products exceptionally well and facilitated our purchases immensely. The delivery crew was on time and thoroughly professional. We are enjoying our new furniture and delighted we chose Ashley.

George was an excellent sales associate. Would come back to see him the next time I need furniture.

Shontae was fabulous to work with! Can’t wait to get our new furniture!

My sales rep Shonte’ Wiley is very helpful and helped me make the right decision for my reclining chair. She was vet professional and friendly!!! I will recommend Ashley furniture to family and friends !

Thank you George Miller for being extremely helpful during the process picking out our furniture at Ashley. We appreciate your assistance and patience. Thanks again!

Taylor Nunmaker really knows their stuff! I was glad to have someone walk me through the process in making the right investment…really excited for my new bed! Thank you!!

Today 4/4/24 is the first day my husband and I have been able to sleep comfortably on the bed we purchased since it was delivered on 2/22/24. When it was first delivered it was missing the slats/middle frame. We were told they would be back the next day with new parts to finish the install. After a no show the next day customer service tells us that the parts need to be ordered and it should be 10-14 days. We slept on the mattress on the floor with me 7 months pregnant until they finally came to finish the install 3/19/24. The framework they use is garbage scraps of wood. My husband and I are not slim people and I made sure to ask the seller if this bed was suitable for our sizes and he assured me it was. The first night of tossing and turning the middle slipped so my husband had to take the mattress off to fix it. And it happened every night after. He finally went and made a new middle support out of a 2x4 and threw away the slim piece of 2x2. Then he had to cut the back of the drawer so it would fit around the 2x4. During all this time we reached out to the store, customer service and management multiple times and received little feedback or assurance that anything was being done to help us. Everyone would tell us something different and blame delivery. Please do yourself a favor and never shop here or if you do and they cannot complete the install, refuse the product and tell them to put it back on the truck because once you accept the product, they will do nothing to help you and wipe their hands of it.

Misty very helpful! I needed a sofa quickly. Very accommodating!

Me and my brother went to the Ashley store in Hanrahan looking for a lyft recliner for my moms 86th birthday and Mr George Miller was helpful and kind he really went above and beyond to make sure I was satisfied with the gift I wanted for my mother.He was so, helpful my brother decided he would buy him a recliner for him and his wife. He didn't even plan on purchasing anything but George encouraged him to get it. Thanks George you are the best

Tony is an amazing amd knowledgeable sales person looking for furniture , please go see him @ Ashley.

My sales woman Misty was so helpful with assisting me from beginning to end. She really went the extra mile and put in extra effort to give me the best buying experience. This store also has a large selection allowing me to see many of the items listed online. I had a great experience and would recommend this store!

I received excellent service!! I picked out what I saw on line and went there for. I received 5 ***** service from my sales lady Evangaline, I hope I have her name right. This lady was awesome, excellent patience, very knowledgeable, soft spoken and sooooo very kind. I started changing my mind on what I came their for, she never got agitated or rude, she stayed very professional at all times. I met other staff workers they were also very nice and kind. I haven't received my furniture yet it suppose to come this week. Hopefully I can come back with another update.

Very well received when walking through the doors. Sales associate was very friendly. Very knowledgeable about products in the store and explained everything to were you could understand and also was great if you had questions about the item you wanted to purchase. Will recommend Ashley to family and friends.

Very helpful, personable and professional. I’m very satisfied with my purchase

Tony was great and knowledgeable. Helped pick out a sofa and dinning set. Very happy with our purchases and customer service!

Our experience at Ashley furniture was amazing. We came in randomly and ran up on a great sale. 1 dollar down with 60 months no interest so we purchased a couch and also purchased a desk cash and got 30% off there. They made the whole process very quick and easy.

Graham, our salesman, was very helpful and patient as we changed our minds numerous times!!!

Me and my wife walked into Ashley store to look for a sofa set. The young lady salesman Misty was fantastic. I explained to her as she can see, that I’m 6’5 and I was looking for a nice set that I could be comfortable with and she guided us to the perfect set. She was Very very professional and most importantly, she listened. Due to our experience with her at this store we had to spread the word to friends and family to shop at Ashley furniture store in elm wood.

Taylor was absolutely awesome and helped us find the perfect table for our new home. She made our shopping experience one of the best we’ve ever had. We will definitely ask for her for future purchases.

Excellent service !!!

We were met with a sales person when we entered the store. He was helpful but let us explore our options without him hovering over us.

Excellent assistance by George Miller, salesperson! He gets an A+

Fantastic

Our sales person Kiery was both very helpful and thoughtful in our shopping experience. We appreciated that she was readily available but also gave us our space to look without following our every step (which we’ve experienced in other stores) and were very uncomfortable with. She made our shopping experience very pleasant and gave us great info to make our decision!

Fantastic. Keiry was great. She took her time with me answered all of my questions.

The customer service was awesome the process was handled in a timely fashion.This is my second purchase from them will be a returning customer.

Great customer service

I recently moved and needed to furnish my house. The products from Ashly are of the highest quality, and their salespeople provide excellent service.

My wife and I went in looking for a piece of furniture for our recently remodeled kitchen, not only found what we were looking for but at the right price , George Miller the sleep expert was very pleasant professional and helpful , we are definitely be back to this store.

Easy and great experience!

George was exceptional! Knowledgeable and friendly. Made my purchase seamless.

Taylor was amazing. She worked with us making sure we got all mattresses needed. She was easy to work with and was super friendly.

Ashley should be ashamed of themselves for selling the absolutely fraudulent worthless furniture warranties from ProtectAll/GBS. I paid $189.99 for a 5-year warranty on my father's recliner and have tried for over a month to get this scam warranty company to fix the lift motor on the chair that stopped working through no fault of ours. My father has heart failure and dementia and is elderly and frail. He loves to spend most of his time in his chair, and because of his dementia keeps asking over and over why it won't lift. He is supposed to elevate his legs and can't due to the broken chair and failure of GBS/ProtectAll to fulfill their obligations as a warranty company. See how swollen his legs are in the picture!!!!!!!! That's because his chair is broken and your warranty is useless!!!! I do not even have the energy to write out every instance of calling this SCAM company trying to get them to fix the chair, but I've been met with lie after lie and excuse after excuse from them. Shame on all of you involved for wasting my father's money and negatively impacting his health with your GREED and INCOMPETENCE! And the company Schatzman Repair that came out and said they ordered a part will not respond to me either. I finally ordered the part myself because the warranty company is so useless and claimed it would take weeks to get the part IF it's available, but can't get Schatzman to come put it on now. I will NEVER purchase anything from Ashley again, not to mention GBS/ProtectAll, and be warned that Schatzman Repair is unethical too for being a part of this WARRANTY SCAM! THEY ALL NEED TO BE HIT WITH A CLASS ACTION!!!

Great

My visit was just what I expected and more. I appreciate when I have questions and they are answered in detail. The best part is when options are presented and that really helps when it's hard to decide. Thanks to Ashley Furniture I have the right furniture for my home. Thank you Shonte!!! You were very very helpful and you knew your stuff! If anyone wants to hear their best options and you're in Elmwood... ask for "Shonte", she's the best!

Buying furniture from Ashley was great! Better made furniture than Rooms to Go. Sales lady was so patient and helpful.

Great sleep expert!!!

Everyone was very polite and helpful. They knew their business and how to present it. It was a pleasure to get to know the group at that branch. I will be back.

George miller provided such great customer service. Even helped with the layout of my room and got me a great price!

Experience with the sale was excellent. The reduction to FOUR stars is due to extreme delay in credit approval.

My sales agent was great. Your delivery fee is extremely too high.

Excellent service and information. So glad I went to Ashley for my furniture. I'm very pleased.

Services was great Mrs.Shonte’ was a major help , very friendly , very helpful , she made my visits easy as possible.

Do NOT buy from this store. We purchased a bedroom set in October, since October they have lied to us, and gave false hopes to fix the issues.. Our bed came in December, after being told it would only be a 2 week shipping. it came without any hardware, and a cracked sideboard. Within the first two hours of it being delivered we did call they told us that they were going to send us new pieces, since then, I’ve called every three weeks and they told me ,” it’s on the way.” Here we are in March and they still aren’t owing up. Last week they let me know that that this bed (that is still on the showroom floor) is no longer being made and they cannot give me the piece or hardware. The only thing they can do is do a trade in for a new bedroom set, where I would then have to again wait and pay for shipping, pay for any difference in price and redo my entire room. I did visit small claim court today. I will updated based off of this new outcome. Order online, they up hold the refund and way easier to work with. (Small update 02/20/24… they sent me FOUR Bolts in the mail this week, to put together a whole king sized bed, can’t make this up)

A very clean store with very kind people! George M did a great job of helping me explore my options while also taking into consideration my physical needs (I have a bad back!) I would certainly do business with them again!

The experience was top notch! I will return in the future!

Taylor was very professional in her ability to assist us with our purchase. We would definitely refer friends to go see her for their next purchase.

Nice costumer service I’m satisfied

So excited for my new bedroom set! Taylor was the best in helping us pick out our furniture and mattress! Everyone at the store was very nice!

Easy fast and great service!

George Miller assisted me with my purchase. Very satisfied with the service.

Ms.Taylor thank you so much for showing us around Saturday taking your time with us.You have lots of patience,a nice smile and very friendly with a big heart.We love talking with you Taylor you seem like the kind of person who cares more about people,about their conversations about relationships God Bless You wish you the best of luck in the future . Sales Lady Taylor Nunmaker

I had an absolutely fantastic shopping experience with Shonte. Her exceptional service and attention to detail truly made the experience unforgettable. I highly recommend her to anyone seeking top-notch assistance while shopping. Thank you, Shonte, for your outstanding service!

They worked hard to help us with a couch that I’ve been wanting for a very long time. They were easy and extremely helpful throughout the whole process. They were beyond friendly and helped us in a way that I have never seen from anywhere else!

Everything was nice and modern. Soon as I walked in I was helped.

Professional and courtesy sales people.

We looking for bed king set gorge miler help to get better price.

(Translated by Google) Good service good prices (Original) Buena atención buenos precios

Thank you George for being a great person to help me be less stressed getting furniture, He made the right deal for me. Thank you Ashley furniture for having great deals and nice comforting helpful people to buy from. I will be coming back here definitely!!!!

Great customer service, from in store purchase to delivery. Everyone was a nice and friendly . Financing was helpful, there were a few different options.

My salesman was very professional and to the point. Appreciated being treated with respect, kindness.

George was very helpful while choosing multiple pieces of furniture and explaining all details about current sales, rebates, and working within my budget

This was the best experience I have had at an Ashley location. George was so patient assisting me while my 7 year old tried out every recliner chair in the store.

Great experience!!

The sales representative was very helpful as I made a decision to purchase a lift recliner chair for my elderly father. The sales associate made me feel comfortable as I browse the store finalizing my purchase.

The sales team was nice, we were shown all the options available to us, the sales person, didn’t know how to apply the discounts, which should of been our first clue of what was going to happen. We left with a price on a a sofa set, I jumped on the price, because we always have done business with Ashley furniture. Later on in the day, found the same set on their webpage for a lower price, went back to the store to get it corrected, and it still hasn’t been done. I will not be doing business with them again. Buyer beware, do your math and check your orders. Lesson learned!!!!

Great!!!

I truly enjoyed my experience shopping with Evangeline at Ashley’s. I told her I didn’t have time to waste. She showed me what I specifically asked for and I bought it and was on my way in less than 40 minutes.

Good product, excellent fit in the room l, delivered on time.