Ashley | Harahan, LA 70123

Horrible customer service!!!

The sales person that helped me in July of 2022 with my purchase was very helpful and knowledgeable about the products. When I was ready for my delivery months later was when everything went south. My delivery date was for early November. No one showed up on the first delivery day that was setup. No call, nothing. I called that evening and was told the items were not available. Why was delivery setup then?! And why didn't they call me. A later date was give for weeks later. Now it's December. Again no one showed up and I received a delivery confirmation message and email. Again I called and even went to the store to get this resolved. The manager was able to get me a partial delivery because one piece was not available. I received 3 pieces a week later (Dec. 22) and was told that the 4 would be delivered 2 days after that( Dec. 24). That did not happen I received the 4th piece 2 weeks after (Jan. 7). Unfortunately, the day I received that last piece we were having a party and didn't really inspect the piece to make sure it was correct. I received a piece that was the same fabric but the wrong style. Again I am calling to try to get this resolved. I went to the store on Jan. 8th and called customer service on Jan. 11th to follow up. No one has called to pickup this piece or to setup delivery of the correct piece. The customer service line is just so frustrating to deal with. I was on the phone last night ( Jan. 24) with 2 different people and the call dropped both times and no call back!! I don't know why they ask me for my phone number if everytime the call drops they don't call me back!! So now again I will be going back to the store to see if I can get this taken care of. Needless to say that I will not be purchasing anymore furniture from this store. Buying furniture shouldn't be this complicated.

My in-store experience was great. Everyone was very helpful.

A great experience!