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Ashley Store | Harahan, LA 70123
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Harahan, LA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Great style doesn't have to be expensive! The Ashley Store cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the largest furniture company in the world, to the people of Harahan, Louisiana at a price that other companies cannot compete with. The Ashley Store has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us off of S Clearview Pkwy, between Hobby Lobby and Home Depot. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
In-store offers
What our customers say
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The staff was real helpful and knowledgeable about the products.
Katie was very knowledgeable and knew her merchandise! After shopping two other furniture stores, she was able to meet all of our needs.
The Associates were so courteous and helpful we really appreciated their customer service.
Ms. Shante and Mr. Sherrod were great! We completed the purchase of exactly what we wanted and we were totally happy with it all. All that's left is the delivery, which we know from the past will be on time and completely satisfactory!
I must say my experience was amazing. I arrived at the store an hour before it opened. I was ab to walk back to my car when Shonte was arriving. She actually let me in and helped me with the purchase of 2 recliners for my 91 year old grandmother who was sitting in the car. She could have very well just let me walk back to my car and either wait an hour or come back. Instead she allowed me in and helped me. She is an asset to Ashley’s team and deserves to be praised for a job well done.
Alexis was great!
Taylor and Anthony at the Ashely Harahan store helped me out with my new sectional purchase!! They were awesome, they made sure I got the best prices possible. The shopping experience was fantastic.
My experience was awesome! Keiry was great. She was able to help me get everything I wanted and needed.
My salesman Shane is the best!!!!
Great service at Ashley furniture today. Thanks!
Visited Ashley furniture in Elmwood (Harahan, LA) today, Tony is a great salesman full of information and very helpful. Easy to do business with. Will definitely do business with them again.
my sales rep, Ms. Katie was very knowledgeable and she was also helpful. She took her time out to listen to all my needs I wouldn’t mind coming back to Ashley Furniture and having her help me.
My salesman, Alexis, was wonderful...patiently handling my order completely by phone from the New Orleans store, and following up with very clear, kind communication at every step, knowing I'm handling a complicated cross country move in a month. Highly recommend!
My sales professional Taylor N. was very informative and helpful. Thanks
I’m so pleased with sales representative Mrs. Taylor. She was very professional and knowledgeable about the furniture which sold me to buy again from Ashley Furniture. I just love the quality and beautiful of furniture! Thank you
Keiry diego & George miller were AWESOME ! They were super educated and comforting through the process of my big purchases ! 10/10 recommended !
The store sales person was spot on. No waiting, no pushy sales person. Very knowledgeable about the products
I definitely enjoyed my visit to the Ashley location in Harahan. Shan was very helpful, informative, professional, and gave great service. I was excited to make the purchase and look forward to shipment day!
George was amazing. His care and patience made my experience. A true asset to your team!
Tony is a great salesperson. He made sure I was happy with my selection and didn’t let me just leave with anything or any doubts. Go see Tony
My wife and I were not planning to buy a new couch however, we decided to do some window shopping and left with a new couch anyway. The process was very easy. After the initial introduction from the salesman we were left to look around and talk amongst ourselves. We really enjoyed that we weren't pressured to do anything. It was seemless and really fun. Thanks for making our time there easy. Just to be accurate Mr. Miller was our salesman and was very plesant. Thanks again for your help.
Great saleswoman!!!
Really didn't have a good experience. Don't want to say too much but I ask for my money back and the guy threw it on the table instead putting it back in my hand like I did him. Also I told the young lady to cancer my order because they didn't know what they were doing.
This was my first time officially furniture shopping. It’s even more of an amazing experience because I was picking out furniture with my spouse. Ashley Store has really modern, sturdy furniture selections that we really liked. It had comfort, style, and convenience all in one. More importantly, the people at Ashley store are wonderful. Everyone on the team was very helpful and caring. Tony(Anthony) first greeted us and constantly checked on my husband and I. He made the experience more hospitable and inviting. I cannot express how lucky the store is to have Tony on their team. He’s a true gem. Thank you Tony for all of your help and for being so kind to us! We will be back! -Kendall and José
The purchase of the furniture was smooth and easy. However the fulfillment center is another question. While completing the purchese we set a specific date with a note to deliver before noon. However, two days later we recrived a text, with a name other than mine (which caused concern of delivery to wrong address) AND the delivery date was changed. The only opportunity to ask questions was not available, our interaction was with an automated phone system. My problems required interaction with a human. I had to get the salesman to get involved. That shouldn’t be the case.
Easy to find what You and communication is top notch Really smooth and simple shopping
Woo Awesome job, my husband and I went in Ashley for few items, was treated with a smile and hands on service. Even was able to laugh a lil with other Customers. We purchased Love seat with Rocker chair and counter top table.⭐️⭐️⭐️⭐️⭐️ Place was busy for that Labor Day Sale and Red tag Specials.
Very nice but I never received the email information they sent.
Great selection of fun furniture! Very helpful staff- Taylor was super fun to work with.
great experience!!! got my dream couch & george was a great salesman! patient and very informative!
So far so good. Purchased a Carynhurst TV stand for $40 over the Ashley site price. The Ashley site was out of stock. Misty De Loach did a wonderful job obtaining a price I was comfortable with. Can't wait for the delivery.
An awesome easy experience. My salesperson Lacresia was excellent !!! The atmosphere was friendly and no pressure to buy !
Great experience! Two big purchases in two weeks Thank you to Mrs. Evangeline, Kentrell, and Tevin.
Taylor was very helpful!
Katie was amazing!!! She found me amazing deals that I could not pass up. She let us look around without bombarding us and was there when we needed her!! We will be back and we will ask for her!
Very friendly- helpful
Misty at Ashley-Harahan was a pleasure to work with. Although I knew what I wanted, she still took her time to answer all of my questions. During the entire experience, I felt as if I was talking to a friend and not just a “sales associate”. This was my first time purchasing with this company and I will definitely be back.
Tony was fantastic! Great salesman but gave me space to look and see what I liked. I ended up going home to re-measure before coming back to make the purchase and was not hassled to stay to make the purchase before re-measuring. Really great experience and my sofa set will come in 2 weeks!
Shan did an amazing job! He was patient and answered all of our questions! He and the team did everything they could to get us the best deal and warranty. I will definitely be back!
Eulanda Taylor was an excellent sales representative. This was our best experience in buying furniture in 45 years.
They were very helpful and it was a very easy process to get the furniture that I needed.
Great shopping experience. Taylor N. was pleasant, patient and knowledgeable. All of my questions and inquiries were answered to my complete satisfaction
We purchased a mattress. Hunter Patrick was our salesman. He understood exactly what we needed and answered all of our questions.
If you find quality stuffs and they are delivered appropriately, then everything is ok, as their good things are indeed good. However, what may also happen are: 1) they try really hard to sell you damaged floor samples. 2) they don’t know how to transfer things from their other warehouses, so that your delivery would be delayed endlessly. 3) if you ever have any issue that you want some help, they don’t have any live phone agent. All, are, robots. And their (at least mine) in store sales rarely pick up phones. So the only thing you could do is driving to their remotely located store again.
Salesman George Miller was very informative and not pushy at all. Explored all the options in different mattress choices and worked with me to find the perfect one. Friendly and personable!
I had a great experience. Tony was my salesmen I worked with, he didn’t follow me around the store but was able to answer questions when needed.
George made the entire process of buying a new mattress easy. Professional service! Thank you for helping us out!
Absolutely misleading sales tactics & disgraceful customer service. When I bought my new home, I went to Ashley Furniture to order some of my furniture. Something I realized during my shopping was that half of the items sold there, were sold online on their website & at other stores for half the price. They’re willing to price match, but still take advantage of people everyday by selling them furniture at over double the actual price. One of the things I got price matched was a $900 tv stand, all the way down to $300. I had paid over $200 for white glove delivery, all for them to deliver the TV stand without any shelves. I thought this was just a misunderstanding they would easily correct, so I called the store. They directed me to a nightmarish customer service hotline, of which I had to sacrifice hours of my time calling on several different occasions. They finally offered me a $75 credit if I allowed them to ship the shelves to my house for me, under the agreement that I’d install the shelves myself. I decided to take that agreement, and a week later they sent 1 shelf to my house, NOT 5 shelves. It also didn’t include brackets, screws, an instruction manual, anything. I called the store for the fourth time to complain, and they made me call the indian customer service hotline. After an hour on the phone, I’ll see if they correctly send anything to my house. I was NEVER given a refund for my over $200 white glove delivery, and have spent hours and hours on the phone with their customer service team over such a simple issue. I was prepared to spend over $10,000 on furniture, and won’t be now due to their deceptive marketing & nightmarish customer support team. They should be sued, (not that they haven’t been multiple times). No compensation for my hours of time, and still no solution. Disgraceful.
They help me from the beginning. Thank you.
My sales representative Anthony McCann was very polite, respectful, knowledgeable & quick about the furniture, sales that the store has, detailed on getting me approved for my furniture & well oriented on the whole process even delivery. I’d rather work with him anytime
My experience was extraordinarily unexplainable. Awesome awesome. Awesome. They did a great job selling me and very happy with the outcome. Thank you all so much.
George was patient and helpful. He showed us several options.
Hunter was great he really took his time. I was very undecided and he showed a tremendous amount of patience. He even pulled out the measuring tape to help make sure what I was purchasing would fit. 10/10 would shop with him again.
My salesperson, George, was very knowledgeable about the mattresses and the bases. I had shopped at another bedding store and didn’t get the help and product knowledge that George had.
Our salesman Jamie met us at the door as soon as we arrived and was extremely professional in helping us to select a recliner lift chair for our mother. Greatly appreciate you Jamie!!!!
Ordered a Lounge Chair for my Mom . The Service was Great , Especially compared to Rooms To Go Metairie . Our Salesmen was Prompt Polite and Professional. Selection was Decent. The only Negative is that we have to Wait Almost a whole Month to Get the Item In .. That Detail Needs some Serious Working on. I came Very Close to Not making the Purchase once I found out it’d be close to a Month to Receive, but I Know my Mom Really Needs it, and will Enjoy it . It's a Birthday Gift for my Mom .. going to be a Very Late Gift . Wish they could Find one at Another Warehouse 😯 😏 😞
The salesmen Tony was topnotch very loyal , patient , and professional he met my needs good job thanks
I visited the store looking for a sofa & loveseat. They had a wide selection to choose from. The sales representative was friendly & professional. I was very pleased with the experience. Will visit again.
This is the first time I get excellent customer service while shopping furniture. George Miller was very informative about the quality of the sectional I purchased. He was very friendly. Please ask for him if you are looking for an expert in furniture for your home.
Great sales support from Anthony and team. Gave good deal.
Very helpful staff and a great selection of sofas!
Shan Brooks did a great job assisting us in making the right purchase for our new home. He listened to our needs and tailored selections to best fit our needs.
Eulanda and Shonte customer service was outstanding! They were patient and helped me find the perfect furniture for our new home.
The sales man was very helpful and didn't rush me.He found just what I was looking for.I highly recommend you ask for George Miller when you go to Ashley.
My experience with Misty and Tony at Ashley Homestore in Harahan was exceptional. From the moment I walked in, they were friendly, knowledgeable, and genuinely interested in helping me find the perfect furniture pieces for my home. Misty's attention to detail and design suggestions were invaluable, while Tony's expertise in matching furniture styles with my needs was impressive. They made the entire shopping experience enjoyable and stress-free. I highly recommend visiting Misty and Tony at Ashley Homestore in Harahan for outstanding customer service and a wide selection of quality furniture.
Great service!
Taylor N. was our sales girl at Ashley in Harahan. She was nice and helpful.
Taylor N. was our sales person today and she was very nice and helpful. She helped us pick out a glider for our baby room.
Taylor N. was our sales girl and she was so sweet! She spent a lot of time helping us pick out the perfect glider for our baby nursery. Definitely recommend the Ashley Home in Harahan. We will definitely be back to get her help for more furniture in the future.
Great showroom and excellent customer service. I never felt like I was being pushed, it was just a real comfortable and easy experience.
George Miller helped us tremendously. Great experience buying a couch with him!
Alexis and Misty were amazing and super helpful and by the far the Best in helping us out, nobody else was as helpful they were great they really went above and beyond for us i cant wait to get my furniture delivered !
Our salesperson was very helpful and patient dealing with my elderly mother and me.
Shonte was incredible with helping us buy a bed
Great service and Delivery…salesperson Misty was very helpful and prrsonable
Everyone was kind and informative.
Went very well
This store sells items that have already been sold and had a sold sign on it. Will never try to buy anything from here again
Great Service and Detailed explanation of items
Misty and Tony were very very kind and helpful. They had great suggestions, and didn’t rush or pressure us. We had visited several stores to buy a mattress and base, and they were by far the most helpful. Because of this we ended up getting exactly what we wanted. We are very happy!!
Misty was helpful
My sales person was very nice and helpful. Shonte. Thanks
Great furnitures priced to fit every budget. Customer service from the minute we walked in to the time we left, was amazing. Will recommend to all my family and friends. Danny and Tevin were very, very helpful. Both are awesome.
We were delighted to have Misty guide us through this search! She is knowledgeable about the furniture, worked with us within our financial constraints and answered any/all questions, even after we left the store! We were exceedingly lucky to find Misty. Will return again and ask for her on our next furniture purchase!!
We went into Ashley Furniture In Elmwood to just look around. Taylor Nunmaker immediately introduced herself and told us of all the specials. We told her what we were interested in and she pointed us in the right direction. Taylor is very knowledgeable not only on the products but also financing. George Miller also assisted Taylor with our bedding needs. They were both patient and helpful. Both Taylor and George are assets to your company. We could not have asked for better customer service. Trent and Gina Rojas
Misty helped us out with all of our questions when purchasing our sofa. Quoted us prices on several different ones and was patient when we had to return and re measure.
George helped us select the kind of furniture we were looking for and really got us a good protection plan price! Look for George Miller if you visit this store!
My experience with Mrs Cresey was fantastic.She was very sweet she took her time.She explained the warranty on all products.
Our salesman Jamie was very helpful and explained the exchange/return process of our mattress and helped us select another cooler mattress for us to try. At the end of the day it was a pleasure working with the Ashley folks from sales to delivery.
George Miller was helpful an knowledgeable in what I was looking for in their product.
(Translated by Google) A 5 star store, very professional in their work and they helped me very quickly to apply, thank you (Original) Una tienda 5 estrellas muy profesionales en su trabajo y me ayududaron muy rápido para aplicar gracias ,5 star store, very professional in their work and they helped me very quickly to apply, thank you
Had the best experience while shopping for furniture. Evangeline was super nice, helpful and patient, as I meandered through the store. Great customer service!
Misty De Loach was remarkably helpful, pleasant, and professional, from beginning to end of sale! Highly recommended! Thanks!
Great customer service. Very friendly and knowledgeable.
I so much enjoyed speaking with Shonte'(I apologize if I misspelled her name). She was quite knowledgeable and patient in assisting me with a decision re: a reclining sofa. Her professionalism, attire, communication skills and friendliness were outstanding. I think she should be your Preceptor for incoming Sales Agents
Very professional and very good customer service
Everyone there was so nice and accommodating!!! It made me felt so loved and assuring in my options. The service and kindness, willingness to assist me was impeccable!!!! Love it there!! Thanks for being so thoughtful and caring ❤️
Wonderful experience. Danny and Tevin are awesome 👍🏿
I was greeted with a smile of confidence & assurance of all products. I met with Anthony “Tony” he was knowledgeable about the dresser I was seeking. He recommended a variety of options, but I settled on the dresser I initially saw online. The experience was so good, I will recommend all my family & friends to seek their furnishing needs to Ashley 1st because of Anthony “Tony”.
Great and fast courteous service
Keiry made purchasing new furniture at Ashley a pleasant experience. Very helpful plus good prices
I bought a tempurpedic mattress from George Miller, the sleep expert, at Ashley furniture in Elmwood. George was very knowledgable on all mattresses and he made the purchasing process very easy. He is such a nice guy who wants to make sure you’re sleeping in the best mattress possible. Would definitely recommend!!
The 4 star is because lack of service offered when I walked in the door. However once the store manager noticed me he was quite helpful in completing the sale.
Thank you Hunter we had the best customer service ever. He didn’t make us feel as if we had to buy. We were able to get exactly what we wanted. Thank you and we will be back.
We purchased a new sofa several months ago and Miss Evangeline helped us beyond belief.. Very very friendly and helpful. We recently purchased a new electric recliner for me as I just had major surgery due to cancer. Went back to Ashley and lo and behold w were met by our friend, Miss Evangeline !! Again, she stepped up to the plate and was great in helping us with our selection !! This lady is awesome !!! Don’t ever let her go anywhere else to work !! James and Diana Laws
Keiry was very friendly and helpful! She helped me find a new sofa and chair for my living room.
The service was prompt, efficient, and great! Misty was a great sales associate, listen to our needs and concerns and delivered all that we needed
Tony was a perfect gentleman that took his time with my purchases. All the sales reps including the manager came up and introduced themselves. I will definitely go back when I'm in need and will tell others. Thank you so much. I'm sure I will enjoy my furniture.
Hunter Patrick is very attentive and knows your products. I told him what I was looking for , he showed me exactly what I was thinking. He was very patient even when U called and revisited. I definetly will return to Ashley and ask for him. When I have visited Ashley in past, I liked the furniture but didn’t have the same experience or feel to return as I do now.
Taylor Nunmaker furnished our home in less than 15 minutes. Amazing service, easy credit, great prices, informed desiciones, and great price! I have nothing but praise for Taylor and Ashley’s great products and protection plan. If you’re looking for furniture… this is the place to go and Taylor is the seller you want. Thank you!
I received good customer service and a great experience in getting me approved through a finance company to get what I wanted…. Very much appreciated
Found a chair to purchase over there and when I went to go run my Ashley furniture credit card for the payment it was declined due to Ashley closing my account because I have not used it. I paid my sofas off six months prior to that and was ready to make another purchase and was very disappointed. Needless to say I got up and walked out and made a purchase elsewhere. SorryAshley, you need to do better! Either let the customer know that you are doing that instead of finding out when they go into the store and being declined..
Great service feel just like home
George Miller provided outstanding customer service! He was patient and thorough, which made our shopping experience fun and easy. Thanks George!!
My salesman was very knowledgeable of the merchandise in the showroom. He discussed the model features and the health benefits of a recliner, the Tempur-Pedic mattress and a sofa set. He and the manager and other sales associates were very courteous and friendly.
Bought a great sofa with the help of Tony at Ashley!
The salesman that assisted me was great. Thanks George Miller! He worked patiently with me researching various styles of coffee tables until we found the right one. He was so personable and never pressured me to make a choice. He made furniture shopping fun. Good prices too! Thanks again, George, and Ashley 😊
Salesperson was friendly, knowledgeable and helpful. I am looking forward to receiving my furniture.
I had a very positive experience. Everyone was courteous and knowledgeable
Service was excellent. Hunter Patrick did an excellent job.
The salesmen were extremely helpful. They helped me find a sofa and loveseat that fit into my living room and that fit my criteria.
Thank You Evangeline and Marcus!!!! Your professionalism and courtesy made my purchase stress free!
George was a great and attentive sales rep. Will definitely go back for future purchases
We had the best experience at the Harahan Ashley store. We went in last night and our sales person was Jamie. He was AWESOME! He took the time to explain things to us and really sold us on the Zero Gravity sofa/loveseat but, we actually didn't buy last night. I just wanted to weigh my options and see if I wanted to put that kind of money out at this time. After sleeping on it, we went back tonight and we dealt with Hunter because Jamie was off and Hunter was just as AWESOME as Jamie was. I will DEFINITELY go back to either one of them when I am ready for any other furniture items!! I give them both 10 stars and the whole environment of the store 10 stars. I cannot wait to get my new Loveseat in next week! Thank you again, Jamie and Hunter!!
I was extremely satisfied with the customer service experience that I had while shopping at the Ashley’s Home-store in Harahan during my recent visit
Our salesperson was wonderful. Helped us get the best price and explained all we had to do to receive the furniture. Well done!! Great experience!!
We got a best deal on power recliner on Memorial Day! Tony and Evangeline both were superb at their customer care, we have been Ashley’s customer since many years now.
As soon as I walked in the sales consultants were so attentive. I came in knowing exactly what I wanted and Tony had me in and out of the store in no time. He didn’t pressure me into buying something I didn’t want and he allowed me to breathe and explore the store a little bit eventhough I already knew what I wanted to order. I was searching for a sectional and tried other stores before coming to Ashley’s. At one of the stores no one approached me to assist me in shopping and at the other the sales consultant tried to pressure me into buying a sofa I wasn’t sure about. Tony at Ashley’s in Harahan was the best salesman I experienced during my search for furniture. I would definitely recommend shopping with them.
Good purchase event. Great staff. Easy to work with
Was able to look around, find what we needed and get great service!!!
Misty is an exsaulent salesperson. She goes our of her way to help. If I have more furniture needs I will definitely be back to see Misty!
Had a great experience with Bryan and his coworkers. They were extremely kind and helpful in customizing us our perfect bed and dining room set. They made the experience extremely easy and effortless. Recommend Ashley furniture for your next furniture purchase and make sure to ask for Bryan!
They really worked out a great deal with us. So excited about our new chair for our nursery. Thank you Bryan and Ian for being patient while we made our decision and for being so helpful!!
I had a very good experience at Ashley. My salesman Tony was very knowledgeable about the products, friendly and he thought outside the box and offered many options.
Very good experience. Taylor was wonderful and the management team was very helpful. My wife left very excited about our purchase. Only negative is out of their control. Be prepared for a possible long wait between the purchase and the delivery. Overall very happy and will definitely stop by the next time we have a furniture purchase. 😀
Very good experience. We were in and out in less than an hour. Hunter helped guide us to what we were looking for. We made a choice of color and size, paid the bill and were on our way. Very satisfied with the whole experience and love what we bought.
I needed a new recliner, so walked into the showroom and was met by George. I told him my criteria for the recliner and he walked me straight to the perfect one! He worked with me on payment options and I left the store in less than 45 minutes, the owner of a brand new perfect recliner for me. THANKS, GEORGE!!!
My salesperson, Keiry Diego, was awesome from the moment I walked through the company’s door. She was very knowledgeable about every piece of furniture I inquire of. To add the cherry on top, she had a very personable personality. I loved her. Truly, the whole staff made me feel welcome. I will definitely be back.
Our shopping experience was amazing and stress free, even with Memorial Day weekend sale going on!
Misty and Katie was the best!!!!I’ll be back this week!! I couldn’t ask for such sweet young ladies!! Thank u guys sooo much!!
My sales rep was shontê. She was very helpful, very informative and professional. It was a great experience. Definitely recommend this store.
Danny was great, super helpful and made our purchase super easy!!
Taylor was very helpful and knowledgeable while helping us find some furniture for our new home!
In store service was great, they promise you all of these accommodations for delivery and even convinced me to purchase a sofa maintenance plan since I purchased a white sofa for an additional $500. Unfortunately this company has the worst customer service I have ever received. I’ll spare you the long novel of all the things that have happened since my purchase but just know their white glove delivery service is not actually true. The delivery driver left dirty hand prints on my sofa and also never installed feet on my ottoman. It took months of fighting customer service to get my sofa cleaned. They came on Wednesday but unfortunately they mailed me only ONE ottoman foot so I needed to schedule a second service for the feet. I finally got the feet and now they will not come on a Monday or Wednesday when my husband is home because they claim they do not service my area on those days…. WHAT?! So I asked for a later time so that I can go to work and still have my ottoman feet installed and now they are telling me I cannot do that either. I bought my sofa at the beginning of March, it is now the end of May and I still have no feet on my ottoman and my new floors are completely scratched up. If you’re looking to buy a sofa, simply go somewhere else. This company only cares about taking your money and I will NEVER buy from them again.
Our salesman, George, helped us select what we wanted, and was very nice and also helped us save a full dollars on the purchase. Everything went well during the delivery. Both gentlemen were very courteous and placed the 2 recliners where I wanted. I checked both chairs and they seem to be good, also tried the recliner mechanisms in both chairs and they worked as advertised !! Thanks very much. p.s. I am hoping to be around/live that long when the 5yr warranty runs out enabling us to cash in on the $ 300.00 George promised us, if we didn't have to use it. Here's hoping! Not too happy having to spend that much on an extra warranty but better to have than not, I guess.
Went to purchase a living room set and our salesperson, George Miller, was very helpful. In fact, all of the staff there were very friendly and helpful! I would recommend Ashley Furniture to anyone looking for quality furniture for a reasonable price. Ask for George ! 😊
The salesman did a good job.
Extremely professional and helpful. I went in knowing exactly what I wanted and was taken straight to the lift chair. Enjoyed the professional employees.
Team was very helpful
My experience was great, the 2 saleswoman made experience great and also made it very easy to shop without all the hassle. As long those 2 saleswomen working there I will be back. Thanks Taylor and Kati
I bought my couch set and dining room set from Misty and she was great!! Very informative, helpful, and nice with the whole process. Cannot recommend her enough!
Excelente george he is the best
Taylor Nunmaker provided excellent service. She was very attentive to our needs and offered suggestions for accompanying furniture needs. Very pleasant personality. I would recommend her to my friends and family.
Experience was great. Taylor helped me and she was such a joy. Loved her demeanor and personality. I felt she really understood my vibe and helped me to make a great purchase. Will definitely be back to buy accessories and I’ll be sure to make sure Taylor is there!
Jamie Trent was extremely helpful without overselling me. He showed me the best options based on the criteria I provided. He gave me the best options for financing and/or purchasing the furniture outright. Very pleased with my experience. I highly recommend my salesperson, Jamie Trent.
The team at Ashley, Tony and Evangeline, could not have been more helpful and accommodating. Service was excellent and I will be back!!
George miller sold me a beautiful couch that me and my partner loves! I came in 15 minutes before closing which I know could be an inconvenience. He didn’t make me feel rushed at all and still educated me on everything I needed to know! Great smooth experience I’ll definitely be shopping with him again! Thank you George
I Went to this store and I’ll just say Danny Obrien was AMAZING !! now THATS customer service !!!! The couch is BEAUTIFUL!! my family and I are VERY PLEASED!
The salesman Mr. Danny O’Brien was the best salesman ever. He was informative, uplifting, very funny, honest there really need more like him.
George Miller is one of the salesmen in Ashley in Harahan La, it was very kind and attentive to provide us with an excellent service was a pleasant experience to buy our furniture.
George, Hunter, and Ian are the best merchants to see at Ashley furniture.be sure to ask for these guy when you visit the store. They’re extremely professional, and caring. They take pride in their work and put the customer satisfaction first.
Very easy to work with. Got what we wanted & can’t wait to get it.
George and Taylor was amazing even though I canceled the first time they are very respectful and reasonable
Excellent experience.
Very good place
Horrible experience Sales associate was talking on her phone with her family and also to another sales associate and not answering to our questions 😒 Then didn't know that another sofa and loveseat was different 😳 I had to show her 🤦♀️ I'll take my business to Rooms to go
The best hands down especially Shante and Kaitilynn Nicole ask for them
DEALING WITH THIS COMPANY HAS BEEN A NIGHTMARE! We received our delivery order on 3/29/2024, upon unpacking the box, the dresser was obviously damaged due to 2 of the drawers unable to align with the brackets that were put in. We have called numerous times for them to deliver a new dresser and pick this one up or just refund us the money. Their 1st solution is to give us $40 towards and keep the broken dresser, 2nd solution is to give us $60 and keep the broken dresser after the 1st solution was declined. WHO WOULD ACCEPT THAT WHEN THE PIECE PURCHASED IS 5x TIMES THAT? Now they have their repair guy trying to come look at the dresser to “inspect” it at 10PM at night, that’s laughable. It’s been almost a month and nothing has been done to fix this problem. If they cannot resolve the issue, we will have to take matters into our own hands.
Terrible
My wife and I, were on a quest to furnish our new home. We visited several stores, during our journey; and all of our host, were very professional. However, it wasn’t until we met Mr. Anthony “Tony” McCann, of Ashley’s Furniture (Harahan), did we feel a connection with our host. Tony was very, professional, friendly, informative and compassionate to our wants and needs. At no time, did he pressure us, to make a quick decision. He knew furnishing an entire house, was a big decision! In fact the entire staff was friendly. My wife and I continued our journey, but we always ended up back at Ashley & Tony. We’ve found exactly, what we were looking for, for our new home at Ashley. If you’re looking for beautiful furniture; and an outstanding host, do yourself a favor, by visiting Ashley’s Furniture (Harahan) and ask for Tony. You won’t be disappointed!
I had the pleasure of having Tony help me. He was very informative and listened to what I wanted and helped find other furniture to help me decide. He even rearranged sectionals so that I could picture what I wanted. If I ever need more I will be going back to see Tony.
Have an insurance claim on a recliner that is no longer made. Was told to go pick out another recliner and pay the difference which i fully understand. Just getting the run around from both the insurance company and the store
Stop buying cheap furniture from overseas buy home made in indigenous land
Katie is the best!
When we entered the store we were greeted by an Ashley Professional and Misty directed us to the section that we were looking for. Anthony helped us with the New Beds and Dinning room set that we purchased and Misty helped and we are totally satisfied with the prices and selections. May God bless and keep your Great Employee's is my prayer. Thank you for taking care of my Family, we look forward to doing more Business with you 😊 ❤️
This experience was excellent the people had excellent customer service skills and very professional and get the job done period.
George was very helpful. So was the young man who’s usually cleaning there. He helped us wrap and pack everything very well.
I wasn't immediately greeted, which was ok because it gave me a little time to browse. But George did let me know he saw me arrive. He came prepared to sell and I bought!
The store is amazing and the people is willing to give their shirts off their back, they install my bed and it’s amazing very friendly and polite and fast… TY Ashley
Misty my Sales Rep is a very professional and polite Sales Rep . I have been back to visit Misty 4 different times already. Misty is very helpful and knowledgeable on her product. She always lets me know when they have deals and clearance items. She is a gem of the Company
George was very informative, listened well, was friendly, and answered all questions professionally. I would highly recommend using him at the Ashley Store.
George Miller was excellent at his job and helpful.
Hands down the best experience I’ve had buying furniture! Taylor was awesome! She listened to our needs for our home. She was knowledgeable about the stores products; she explained the materials used to construct the furniture. She took notes while we pointed out the things we liked. She provided a picture itemized list so we could see exactly what we purchased. We had her full attention; great customer service! If you’re looking for a sales professional who’s interested in your vision for your home, ask for Taylor!
We purchased living room furniture as well as a new mattress and powerbase platform. Our salesman, Hunter Patrick, was outstanding. He knew his products exceptionally well and facilitated our purchases immensely. The delivery crew was on time and thoroughly professional. We are enjoying our new furniture and delighted we chose Ashley.
George was an excellent sales associate. Would come back to see him the next time I need furniture.
Tony was fabulous to work with! Can’t wait to get our new furniture!
My sales rep Shonte’ Wiley is very helpful and helped me make the right decision for my reclining chair. She was vet professional and friendly!!! I will recommend Ashley furniture to family and friends !
Thank you George Miller for being extremely helpful during the process picking out our furniture at Ashley. We appreciate your assistance and patience. Thanks again!
Taylor Nunmaker really knows their stuff! I was glad to have someone walk me through the process in making the right investment…really excited for my new bed! Thank you!!
Today 4/4/24 is the first day my husband and I have been able to sleep comfortably on the bed we purchased since it was delivered on 2/22/24. When it was first delivered it was missing the slats/middle frame. We were told they would be back the next day with new parts to finish the install. After a no show the next day customer service tells us that the parts need to be ordered and it should be 10-14 days. We slept on the mattress on the floor with me 7 months pregnant until they finally came to finish the install 3/19/24. The framework they use is garbage scraps of wood. My husband and I are not slim people and I made sure to ask the seller if this bed was suitable for our sizes and he assured me it was. The first night of tossing and turning the middle slipped so my husband had to take the mattress off to fix it. And it happened every night after. He finally went and made a new middle support out of a 2x4 and threw away the slim piece of 2x2. Then he had to cut the back of the drawer so it would fit around the 2x4. During all this time we reached out to the store, customer service and management multiple times and received little feedback or assurance that anything was being done to help us. Everyone would tell us something different and blame delivery. Please do yourself a favor and never shop here or if you do and they cannot complete the install, refuse the product and tell them to put it back on the truck because once you accept the product, they will do nothing to help you and wipe their hands of it.
Misty very helpful! I needed a sofa quickly. Very accommodating!
Me and my brother went to the Ashley store in Hanrahan looking for a lyft recliner for my moms 86th birthday and Mr George Miller was helpful and kind he really went above and beyond to make sure I was satisfied with the gift I wanted for my mother.He was so, helpful my brother decided he would buy him a recliner for him and his wife. He didn't even plan on purchasing anything but George encouraged him to get it. Thanks George you are the best
Tony is an amazing amd knowledgeable sales person looking for furniture , please go see him @ Ashley.
My sales woman Misty was so helpful with assisting me from beginning to end. She really went the extra mile and put in extra effort to give me the best buying experience. This store also has a large selection allowing me to see many of the items listed online. I had a great experience and would recommend this store!
I received excellent service!! I picked out what I saw on line and went there for. I received 5 ***** service from my sales lady Evangaline, I hope I have her name right. This lady was awesome, excellent patience, very knowledgeable, soft spoken and sooooo very kind. I started changing my mind on what I came their for, she never got agitated or rude, she stayed very professional at all times. I met other staff workers they were also very nice and kind. I haven't received my furniture yet it suppose to come this week. Hopefully I can come back with another update.
Very well received when walking through the doors. Sales associate was very friendly. Very knowledgeable about products in the store and explained everything to were you could understand and also was great if you had questions about the item you wanted to purchase. Will recommend Ashley to family and friends.
Very helpful, personable and professional. I’m very satisfied with my purchase
Tony was great and knowledgeable. Helped pick out a sofa and dinning set. Very happy with our purchases and customer service!
Our experience at Ashley furniture was amazing. We came in randomly and ran up on a great sale. 1 dollar down with 60 months no interest so we purchased a couch and also purchased a desk cash and got 30% off there. They made the whole process very quick and easy.
Graham, our salesman, was very helpful and patient as we changed our minds numerous times!!!
Me and my wife walked into Ashley store to look for a sofa set. The young lady salesman Misty was fantastic. I explained to her as she can see, that I’m 6’5 and I was looking for a nice set that I could be comfortable with and she guided us to the perfect set. She was Very very professional and most importantly, she listened. Due to our experience with her at this store we had to spread the word to friends and family to shop at Ashley furniture store in elm wood.
Ashley should be ashamed for selling the fraudulent worthless furniture warranties from ProtectAll/GBS. I paid $189.99 for a 5-year warranty on my father's recliner and have tried for over a month to get this scam warranty company to fix the lift motor on the chair that stopped working through no fault of ours. He has heart failure, dementia, is elderly and frail. He's supposed to elevate his legs and can't due to the broken chair and failure of GBS/ProtectAll to fulfill their obligations as a warranty company. See how swollen his legs are in the picture!!!!!!!! That's because his chair is broken and your warranty is useless!!!! Shame on all of you involved for wasting my father's money and negatively impacting his health with your GREED and INCOMPETENCE! And Schatzman that came out and said they ordered a part will not respond to me either. I finally ordered the part myself. Will NEVER purchase anything from Ashley again, not to mention GBS/ProtectAll, and be warned that Schatzman is unethical too for being a part of this WARRANTY SCAM!
Taylor was absolutely awesome and helped us find the perfect table for our new home. She made our shopping experience one of the best we’ve ever had. We will definitely ask for her for future purchases.
Excellent service !!!
We were met with a sales person when we entered the store. He was helpful but let us explore our options without him hovering over us.
Excellent assistance by George Miller, salesperson! He gets an A+
Fantastic
Our sales person Kiery was both very helpful and thoughtful in our shopping experience. We appreciated that she was readily available but also gave us our space to look without following our every step (which we’ve experienced in other stores) and were very uncomfortable with. She made our shopping experience very pleasant and gave us great info to make our decision!
Fantastic. Keiry was great. She took her time with me answered all of my questions.
The customer service was awesome the process was handled in a timely fashion.This is my second purchase from them will be a returning customer.
Great customer service
I recently moved and needed to furnish my house. The products from Ashly are of the highest quality, and their salespeople provide excellent service.
My wife and I went in looking for a piece of furniture for our recently remodeled kitchen, not only found what we were looking for but at the right price , George Miller the sleep expert was very pleasant professional and helpful , we are definitely be back to this store.
Easy and great experience!
George was exceptional! Knowledgeable and friendly. Made my purchase seamless.
Taylor was amazing. She worked with us making sure we got all mattresses needed. She was easy to work with and was super friendly.
Ashley should be ashamed of themselves for selling the absolutely fraudulent worthless furniture warranties from ProtectAll/GBS. I paid $189.99 for a 5-year warranty on my father's recliner and have tried for over a month to get this scam warranty company to fix the lift motor on the chair that stopped working through no fault of ours. My father has heart failure and dementia and is elderly and frail. He loves to spend most of his time in his chair, and because of his dementia keeps asking over and over why it won't lift. He is supposed to elevate his legs and can't due to the broken chair and failure of GBS/ProtectAll to fulfill their obligations as a warranty company. See how swollen his legs are in the picture!!!!!!!! That's because his chair is broken and your warranty is useless!!!! I do not even have the energy to write out every instance of calling this SCAM company trying to get them to fix the chair, but I've been met with lie after lie and excuse after excuse from them. Shame on all of you involved for wasting my father's money and negatively impacting his health with your GREED and INCOMPETENCE! And the company Schatzman Repair that came out and said they ordered a part will not respond to me either. I finally ordered the part myself because the warranty company is so useless and claimed it would take weeks to get the part IF it's available, but can't get Schatzman to come put it on now. I will NEVER purchase anything from Ashley again, not to mention GBS/ProtectAll, and be warned that Schatzman Repair is unethical too for being a part of this WARRANTY SCAM! THEY ALL NEED TO BE HIT WITH A CLASS ACTION!!!
Great
My visit was just what I expected and more. I appreciate when I have questions and they are answered in detail. The best part is when options are presented and that really helps when it's hard to decide. Thanks to Ashley Furniture I have the right furniture for my home. Thank you Shonte!!! You were very very helpful and you knew your stuff! If anyone wants to hear their best options and you're in Elmwood... ask for "Shonte", she's the best!
Buying furniture from Ashley was great! Better made furniture than Rooms to Go. Sales lady was so patient and helpful.
Great sleep expert!!!
Everyone was very polite and helpful. They knew their business and how to present it. It was a pleasure to get to know the group at that branch. I will be back.
George miller provided such great customer service. Even helped with the layout of my room and got me a great price!
Experience with the sale was excellent. The reduction to FOUR stars is due to extreme delay in credit approval.
My sales agent was great. Your delivery fee is extremely too high.
Excellent service and information. So glad I went to Ashley for my furniture. I'm very pleased.
Beware - Ashley Furniture Home Store is in it for the money! So my SO recently ordered “bar stools” but the sales rep never made it obvious there’s a difference between “bar height” and “counter height” chairs. They get delivered Saturday 3/9/24. Three chairs, $200 a piece (it was $600+ for these chairs with delivery!) I called, texted and left a VM for the sales rep on her phone. 6+ hours to by without an answer. I go to the store in person and the sales rep immediately sees me and shows the (in tiny print) no exchange / return policy and gives me the phone number to “customer care” to see if there’s “anything that can be done.” When I asked about my unreturned calls and texts, she claim to never got them despite showing her my screenshots. She calls her manager over who talks to me and tells me how generally there’s NO refunds or exchanges. But because I made a comment how I wanted a 4th chair AND wanted to get a sectional magically “oh I’ll put in a management ticket and see if management will make an exception.” So I’m thinking great! They’ll take care of me. Was asked to give two days for a reply. Crickets. But mentally I thought how messed up that I mentioned spending more money that they’d entertain “putting in a ticket.” Fast forward, I texted the store manager since yesterday and I still hear nothing back. Now the store manager AND sales rep are dodging me. So now I am soured by this experience and trust and believe Ashley Furniture HomeStore CR won’t get any more hard earned money from my family. It’s a shame because we thought the store was nice and had nice offerings but it’s evident that literally - even if you’ve had the furniture delivered for just a few hours you can’t exchange what you got even when it’s still brand new and untouched!!! I hate to think they are dodging me but I feel like the staff are avoiding me and I’ll have to waste more time making an in person visit trying to resolve this. My fault for not paying attention and not seeing the seriously small text on the back of receipt about the no return or exchanges clause. Location: Ashley Furniture of Harahan, LA UPDATE 3/15/2024: Ashley stands by their no return / exchange policy despite the circumstances.
Services was great Mrs.Shonte’ was a major help , very friendly , very helpful , she made my visits easy as possible.
Do NOT buy from this store. We purchased a bedroom set in October, since October they have lied to us, and gave false hopes to fix the issues.. Our bed came in December, after being told it would only be a 2 week shipping. it came without any hardware, and a cracked sideboard. Within the first two hours of it being delivered we did call they told us that they were going to send us new pieces, since then, I’ve called every three weeks and they told me ,” it’s on the way.” Here we are in March and they still aren’t owing up. Last week they let me know that that this bed (that is still on the showroom floor) is no longer being made and they cannot give me the piece or hardware. The only thing they can do is do a trade in for a new bedroom set, where I would then have to again wait and pay for shipping, pay for any difference in price and redo my entire room. I did visit small claim court today. I will updated based off of this new outcome. Order online, they up hold the refund and way easier to work with. (Small update 02/20/24… they sent me FOUR Bolts in the mail this week, to put together a whole king sized bed, can’t make this up)
A very clean store with very kind people! George M did a great job of helping me explore my options while also taking into consideration my physical needs (I have a bad back!) I would certainly do business with them again!
The experience was top notch! I will return in the future!
Taylor was very professional in her ability to assist us with our purchase. We would definitely refer friends to go see her for their next purchase.
Nice costumer service I’m satisfied
So excited for my new bedroom set! Taylor was the best in helping us pick out our furniture and mattress! Everyone at the store was very nice!
Easy fast and great service!
George Miller assisted me with my purchase. Very satisfied with the service.
Ms.Taylor thank you so much for showing us around Saturday taking your time with us.You have lots of patience,a nice smile and very friendly with a big heart.We love talking with you Taylor you seem like the kind of person who cares more about people,about their conversations about relationships God Bless You wish you the best of luck in the future . Sales Lady Taylor Nunmaker
I had an absolutely fantastic shopping experience with Shonte. Her exceptional service and attention to detail truly made the experience unforgettable. I highly recommend her to anyone seeking top-notch assistance while shopping. Thank you, Shonte, for your outstanding service!
They worked hard to help us with a couch that I’ve been wanting for a very long time. They were easy and extremely helpful throughout the whole process. They were beyond friendly and helped us in a way that I have never seen from anywhere else!
Everything was nice and modern. Soon as I walked in I was helped.
Professional and courtesy sales people.
We looking for bed king set gorge miler help to get better price.
(Translated by Google) Good service good prices (Original) Buena atención buenos precios
Thank you George for being a great person to help me be less stressed getting furniture, He made the right deal for me. Thank you Ashley furniture for having great deals and nice comforting helpful people to buy from. I will be coming back here definitely!!!!
Great customer service, from in store purchase to delivery. Everyone was a nice and friendly . Financing was helpful, there were a few different options.
My salesman was very professional and to the point. Appreciated being treated with respect, kindness.
George was very helpful while choosing multiple pieces of furniture and explaining all details about current sales, rebates, and working within my budget
This was the best experience I have had at an Ashley location. George was so patient assisting me while my 7 year old tried out every recliner chair in the store.
Great experience!!
The sales representative was very helpful as I made a decision to purchase a lift recliner chair for my elderly father. The sales associate made me feel comfortable as I browse the store finalizing my purchase.
The sales team was nice, we were shown all the options available to us, the sales person, didn’t know how to apply the discounts, which should of been our first clue of what was going to happen. We left with a price on a a sofa set, I jumped on the price, because we always have done business with Ashley furniture. Later on in the day, found the same set on their webpage for a lower price, went back to the store to get it corrected, and it still hasn’t been done. I will not be doing business with them again. Buyer beware, do your math and check your orders. Lesson learned!!!!
Great!!!
I truly enjoyed my experience shopping with Evangeline at Ashley’s. I told her I didn’t have time to waste. She showed me what I specifically asked for and I bought it and was on my way in less than 40 minutes.
Good product, excellent fit in the room l, delivered on time.
George Miller was awesome at the Elmwood location
Shaunte was knowledgable , helpful pleasant and answered all my questions .
Misty Deloach was great she's very professional, kind person thank you for being my sales professional 💗
Best showroom.
I was so impressed with the professionalism of the staff. Eulanda is the greatest. She is knowledgeable about the different furniture. She was also very interested in my needs and wants. Thank you so much Eulanda!!!
Great service
Great selection of mattresses and cool furniture. The staff was very knowledgeable and helpful. Thank you Taylor for your wonderful service.
My husband and I went in last month to buy a sofa, made the decision, and our salesperson, Ian, took all our information and put it in the system, so that when we were ready to place the order it would be ready to go. So when we called to our suprise NOTHING, none of the information that was given to him was correct!! Not our last name, our address, my phone number, email address NOTHING!! It's like all he did was add gibberish!! We got very lucky and spoke to Hunter who was a life saver. He added all the correct information, and helped us through the purchasing process. Unfortunity, he doesn't get the sale because Ian put it in th system!! I even asked him to change the salesperson, Hunter told me he could not. He should get the sale NOT Ian. Thank you Hunter for all you did for us, I will ask for you the next time I'm in there.
Gorge miller in Elmwood gave me a deal ...thanks bro
Taylor and George are very helpful
Jamie was great. Answered all my questions and got me the stools I was looking for!
It was awesome, one point with showing me what I was looking for . Excellent management and sell lady and manager
George worked tirelessly to meet all our needs and requirement! Great service!
Lots of inexpensive yet well-made furniture available and the sales people were very friendly and helpful without being pushy. Thanks George 👍🏻
The furniture is high-quality, the financing is great, and their warranties are exceptional. However, their delivery and customer service is abhorrent and it's everything I'd do in my power to never buy from Ashley Furniture again. I have no qualms with the folks in the store, but when they dropped my 7K leather sofa on the ground because the delivery team was incompetent, I lost it. (It literally bounced off the ground.) Their "white glove" delivery wasn't white glove at all and they left a mess here. They complained the whole time, but perhaps rightfully so because my second floor apartment didn't have an elevator. They also delivered the WRONG furniture to begin with before they realized otherwise, and they scratched the walls up. I got that fixed and settled. I won't say they aren't willing to help, the locals that work in the store, but I've had every imaginable issue since delivery with the repair department as well. They were doing fine until in November one new craftsman came to fix my furniture and he ended up doing great (but the button didn't work for the reclining sofa). Yet again another issue, so I put the request in and gave them information they needed and waited 3 months for them to send the incorrect part because they didn't listen the first time. Now, here we are, and I still don't have showroom-quality furniture that I paid for to the tune of about $18,000. I refrain from leaving Google Reviews such as this which are quite negative, but I'd rather warn other potential customers who are looking to spend their money and teetering on the edge about choosing Ashley. It's quality furniture and I'll buy small pieces that I can deliver myself, but I'll never do this again. The attendant on the phone also apologized for the delivery and stated that there's been a change in the department, but I can't trust them. I tried calling the store itself, but the line won't go through. It just goes to an outsourced agent.
Great service! Ask for George Miller, very knowledgeable about products and pricing. Will find you exactly what you’re looking for.
It has been a nightmare working with this store. Their delivery window on Jan 12th from 10:30am-1pm was 5pm and only because I had to make approx. 10 calls to beg them to deliver before 5pm bc my building does not allow delivery past 5pm. They said they would just schedule for next available delivery date if they didn't make it. I purchased the furniture in November for delivery on this specific date because this is a 2nd home and I do not live in the state. I received a reprimand from the Board because they did not leave until 7:45pm. Ashley Furniture will not refund my delivery fees. More frustrating is that the mattress delivered is defective. I was not made aware that it would arrive in a box. It has not become full-sized and is unusable. Ashley Furniture has provided me with 5 phone numbers to call in a continual loop with not one of them taking responsibility. I am stuck with a $1500 mattress that is in a U-shape. Ian G, the store manager, will not respond to requests for help. Kiery D, the sales associate, will not do anything. Never, ever deal with this horrible company or store again.
I true ordering a sofa online for 2 days. I called Houma location and girl told me they have nothing to do with online. I tried online again NO LUCK. I called Harahan and reach sales person Hunter Patrick and he told me they did not have in stock. I told him online not allowing me to order. He asked if I wanted him to order for me. I said sure. He proceeded with order and completed it. I was ecstatic and paid for order and it was confirmed. Hunter was beyond helpful and amazing. I’m so excited and can’t wait to get my sofa. Thanks for have a great sales team.
Thank you Misty DeLoach you went above and beyond to help me I'll be a repeating customer and will definitely recommend you to my friends and family
Ashley took my money and iS NO WAYS CONCERNED ABOUT CORRECTING THE PROBLEM THAT WAS CAUSED ON THEIR END(DELIVERING DAMAGED FURNITURE)..My experience with Ashley had been complete torture... would not recommend Ashley to anyone...... really hate to give Ashley one star... need a negative (-star) option... THE SALES PERSON AND MANAGEMENT..ARE NOT CONCERNED WITH YOU.. AS A PAID COSTUMER..ALL THEY WANT IS THE NEXT SALE. DEFINITELY NOT CONCERNED ABOUT SATISFYING A PAID IN CAS CUSTOMER. .
Great
My couch order had several mistakes, most notably they were about to deliver a couch with the wrong color. Good thing I noticed the wrong order number in the phone prompt system a couple of days before delivery (because I happened to be changing the payment method) so they had to correct it and re-send the right couch. The delivery was awful. The original time window was 12 to 3pm, but they didn’t show up at my place until 9pm, so I wasted my entire day/evening waiting for them. The two delivery guys kept arguing with each other about movement and positioning (poor teamwork). Then they were arguing with me (though nicely) that the couch wouldn’t fit up the staircase inside my house - I had to explain to them that over the years I’ve had lots of large furniture moved in and out without a problem… the couch did finally fit up the staircase. Not a good experience.
It is always a pleasure to work with Mr.Jamie he is the best myself an my husband went to the store about a year ago a was looking for a bedroom set. Well let’s just say that I never forgot him I went back walked in an asked for him .. he’s the best
I have walked into Ashley stores several years today was a great experience being greet and accompany with 2 salesperson Keiry Diego, George Miller who listened to my thoughts and provided excellent advice and demonstrate the bed I truly love. Both of salesperson are a fabulous team this impressed me very much Thank you kindly for assistance me with this purchase process and the opportunity to apply for the order was placed
Very helpful!
Very easy to buy sleeper sofa. Eunanda was friendly and knowledgeable and helpful. Great experience!
Very nice and professional salespeople
Very nice and informative
Misty, the sales lady was very patient
Our Sales Associate Ms.Keiry was very professional, we didn’t feel rushed, introduced other items on sale, Great Customer Service👍🏾
Taylor was very helpful and attentive to our needs. She clearly explained the options available to us in choosing and paying for our recliner. Will definitely return for future furniture needs.
George did an excellent job in helping to pick out our sofa. He was very knowledgeable in the many sofa options available. Delivery was excellent as well. Furniture looks beautiful. Would highly recommend!!!
Very helpful salesman.
Staff are very patient and professional.
Excellent service from the salesperson and compliments to the manager who took the time to say hello and thank you.
Misty was very helpful. I did not purchase furniture but she treated me like someone who was making a large purchase. Thanks so much Misty DeLoach
At the beginning is this shopping experience the sales reps were professional, friendly and helpful. At the day of sale the reps Eulanda and Shonte' were very helpful. Will update after delivery.
James was very helpfull
George is well versed on the best quality mattresses to buy. He has great customer service
Good job
Had a wonderful, no hassle, experience during my visits at Ashley Home Store. The staff is professional & very knowledgeable with their inventory. I purchased the Lerenza Chenille 3 piece Sectional with Chaise. Best quality ever. I will definitely make other purchases in the near future. Thank you, Ashley Home Store.
I’m shocked this store has a 4 star rating. Buckle up because my experience is quite the ride. Please choose another company if you value your time. We start off walking in the store knowing exactly what we want. The process took in total 3.5 hours to purchase a bed set. We get to the end and were told our sales attendant would inspect the bed. We weren’t comfortable with that so we checked and sure enough the bed was damaged. The process of refunding me and ordering a new bed took 1.5 hours and I had to pay $10 more. Here’s the best part, they ordered the wrong headboard. I go to pick it up and it’s the incorrect part. I call and say it needs to be replaced, they say I need to bring it back to the warehouse, I say I’m not doing that and please give me your name so I can reference what you’ve said when I elevate this, the customer service rep says “hold on sir, looks like the store ordered the wrong part so it’s not a warehouse issue, we’ll exchange it”. By the way, waited at the warehouse for 2 hours to pickup the wrong item. Trying to schedule the exchange is not easy either. They place all the work on the customer. Enjoy Jenny the chatbot if you’re ever in my situation. Spent an additional 30 minutes on the phone with customer service because the chatbot kept texting me to set a date that’s already set. If you value your time, I suggest going to a different company.
Misty our sales women along with her associates were very friendly and helpful. Some of the best customer service that I've had in a long time
George Miller was fantastic salesperson. I found my sofa within 20 minutes with his help!
Great service quality and well priced products
This place was clean, friendly staff and great prices and a wonderful atmosphere for house shopping
Good service and effort to help with a quick delivery!
My last experience was great, I knew what I wanted and the service was fast and very informative . Even getting a discount
I told Misty that I am much more of a buyer than a shopper. I told her what I was looking for. She walked me over and pointed, "How about that one?" She was right! Task completed, chair purchased.
Great experience 🥰
I’m greatly appreciative of the work Ms. Yolanda and Ms. Tay shown on their expertise on the products in the store. To the handsome friendly greeting thank you all
Ian handled our purchase very professionally. Great service, and courtesy.
I had a great experience at the Ashley store in Harahan with Misty Deloach! She was professional, personable, And communicated with me from start to finish. I highly recommend working with her and this Ashley store for any furnishing needs.
Misty was so helpful and kind. She gave us room to look around but always found us to answer any questions we had about the products
The customer service here at the Harhan location was unbelievable.
Ashley had such a great selection of rocker/recliners. And the delivery process was organized, the delivery team was awesome.
I just love my new sofa and chair. The sales representative at Ashley was awesome.
Shonte was my sell associate she was excellent. Very good customer service, she was very patient, polite & very much knowledgeable. I will definitely recommend my family & friends to Ashley.
I had a great experience with our sales person Hunter. It was quick and efficient and he was very knowledgeable.
Unbelievably helpful. Explained everything perfectly. Was upfront about the entire process and costs. Thank you!
Outstanding help
Very knowledgeable salesman....extremely helpful with out being pushy.
experience was great, I enjoyed being able to be helped in a professional and comforting setting. George is a great employee was knowledgeable personal and patient. Hopefully he can find me a beautiful queen size bed to go with a set i am in love with.
Missing and or forgot to order components for bedroom set. Excepted original delivery date and then found out that my delivery would not be for another week. Was not informed of the change. Sales Rep was very helpful at the time of purchase
KEIRY DIEGO from the Harahan LA store was awesome. Outstanding customer service.
Misty was so helpful in helping us find a table that was within our budget.
Lovely, knowledgeable sales rep. Have not made a decision but will go back.
I ordered a dining table set with Shonte Wiley at Ashley’s and I will never shop here again. The table and chairs was delivered off the truck damaged! The sales person and the help robots have refused to replace the table and chairs. Instead they wanted to make me use my warranty on day one to repair it. After a long back and forth through a text message system the final decision was to agree to a technician coming out to repair. The repair is still not repaired. The chairs are still damaged. The wrong chair was sent in for replacement after sending multiple pictures and the barcode to the chair that needed to be replaced. Still we are getting no resolution to this. I want the table set and chairs picked up and my money back. The hassle to just send new stuff as new and undamaged and then still sending in the wrong items is ridiculous. Do y’all have children working in your help department? At this point I’m ready to sue Ashley furniture. I’ve never had an issue with purchasing furniture. I understand things happen but mistake after mistake after mistake. And then you can’t even talk to a real person. I’m fed up and furious. I will never purchase from them again. And I want y’all to take these damaged goods out my house and run me my money back!
Was greeted as I entered the store. A employee helped me with recliner that I was looking for, was pleased with my purchase
Great service
Went to the store ready to buy a sleeper sofa sectional. Tried it out, loved it, moved forward with it. Was told to try Synchrony bank financing, took the hard inquiry, not approved. They said don’t worry we’ll try something else, hit me with another hard inquiry WITHOUT MY PERMISSION. That wasn’t approved. My credit score takes the hit. We try a third plan for financing that looks like it’s working except the form lists no space for a middle initial and they input my middle initial in my store file so it’s saying I have an irregularity that can’t be rectified. They add my middle initial and my approval rating drops $100. We work it out it’s fine, we get our monthly payment quote, all good. However once we print the forms out the sales rep informs us she’s made a huge mistake and leaves. She comes back to say she ordered the wrong sofa and did not pick the sleeper version. She “fixed it” which jumped our overall cost up nearly $600 which completely renders every quote we’d gotten so far obsolete as they had all reflected the lower price we were promised. And yes the sales rep knew we wanted the sleeper sofa but input the wrong item. She says we can still buy it at the marked up price but the delivery now instead of next weekend will be mid January. We say that won’t work. She says she can ask delivery people to try and rush to bring it sooner. I asked if that meant there was no guarantee and it would still possibly not arrive til mid-January. She says yeah she can’t promise anything probably not. So to recap we now have to decide if we want to spend $600 more with a $70 increase per monthly payment, I have two hard inquiries on my credit, we’re being told to just go with it and it’s fine, no harm done. I strongly disagree and am in fact very hurt with this turn of events. Additionally, we spent an hour and a half here since they kept screwing up so now I’m out time, patience, credit score, and still no sofa. Walked out extremely upset, disappointed, and put off by Ashley.
We needed two power recliners delivered quickly. After purchasing and scheduling delivery we were informed one of the recliners was defective, they would only deliver one. Evasive response when we asked ETA about getting the 2nd chair. Date of delivery we were given an ETA of around 3pm. 4 hours late the 2 delivery guys show up and have the nerve to tell us all the furniture that they expected WE would move out of their way for their White Glove Delivery service. They even had the nerve to watch my 73 year old mother (with heart disease} struggling to move the coffee table. When we pushed back they had the nerve to cop an attitude and cite the terms of their delivery service. I will never buy anything or recommend Ashley Furniture to anyone. Oh and they damaged my floor to boot.
Very friendly staff. Sales associate was very professional and helpful.
Hunter was excellent. Knowledgeable, helpful.
Pleasant visit. Customer rep was very friendly, respectful & knowledgeable.
My orders was ordered, was supposed to be delivered on tDec. 6th . Not satisfied with yall store
Very nice salesperson and delivery people were efficient and quick. Thank you for your excellent service
The Manager Jamie was so rude to me and my husband this past Saturday the answers to the questions we were asking were short and with an nasty aditude he should not be dealing with the public
Very pleasant. The salesman was very helpful and professional. Not pushy
I Enjoyed My Shopping Experience at The Ashley Furniture Harahan Location. My Sales Associate Hunter Was Very Knowledgeable And Extremely Patient While I Browsed Every Section Of The Store. I Would Recommend Him To Anyone Looking To Upgrade The Decor In Their House At A Great Price. Sincerely, Eileen
Evangeline was pleasant and helpful. I was looking for a particular style laptop/ work desk. She listened, gave suggestions, and reviewed the desk I chose to make sure I would be satisfied. She also explained all the steps of the purchase to the upcoming delivery. I am looking forward to receiving my laptop/work desk. Thank you, Evangeline.
EXCELLENT customer service
Great help made it easy!
Wonderful experience with Danny! I’ll definitely be back to make additional purchases. Danny welcomed my husband and I from the start of the lobby entrance. He knew detailed information about furniture pieces and his customer service was second to none. We just finished building our home on the river and we have the entire house to furnish. We have visited several furniture stores and walked out due to the poor customer service. After visiting the store on yesterday, my husband and I made it a point to make a purchase due to the quality hospitality that was given by Danny. I am a district manager and Danny would be a potential candidate I would love to hire! THANK YOU DANNY AND KEEPING PROVIDING UNFORGETTABLE SERVICE! We’ll be back for our next purchase! HE IS MOST DEFINITELY AN ASSET TO YOUR COMPANY!
Ms. Evangeline and Katie were very helpful and patient with me. They made sure I got exactly what I wanted.
Quick service. Great price.
Sales people were Eagar to sell I was told I could take home pillows but was out of stock .I was told I'd get the bed in 5 to 7 days once we decided was told it would be 2 weeks . The sale lady did not want to rewrite the sale because I was going to take the pillows in the store 01 not 03 . I went thru the whole sale but was disappointed .
My sales rep. Taylor Nunmaker was very helpful and the process was very easy. She was very nice and very helpful. Would recommend her to anyone.
The customer service was great and I was finished buying my furniture relatively quickly. Make sure to ask for Ms. Evangeline as your sale professional. Very kind, personable, and "old school" New Orleans...a very wonderful person.
Sales Rep. Chante was fantastic. Product arrived with multiple scratches/damaged! And to top it off, I have to wait/schedule for them to send a service technician to my home to access the damaged product instead of being told that item will be immediately replaced. Not HAPPY AT ALL WITH THIS BUY AND EXPERIENCE AT ALL!!!
Ms. Evangeline was very kind from the moment I walked in. She help me find what I was looking for and assist me getting my order there before Christmas. Thanks for a wonderful experience.
Professional workers. Though I could not find the furniture I wanted, I found a beautiful cake stand perfect for my friend’s birthday. Who knew?
Such an easy experience with Misty. I was in and out in less than an hour.
Great job
Your salesman got the order wrong. We wanted a full (double) mattress and boxspring. We even gave him the measurements that we needed. Instead we were given a twin Mattress and frame. When we tried to bring it back, they said we signed a nonrefundable paper. We were given no paper to sign and we would never have signed such a paper. We found out this was a new salesman and he did not have bedding experience. The manager was there and could have checked the order but the salesman said he ordered the mattress according to the measurements. He even included the wrong size mattress cover and bedding. We are waiting to see how Ashley will handle its salesman’s error. We would like our money back. In the stools we Ordered there were 2 holes that were not drilled to put the screws through. This is NOT the same Ashley Furniture that I have used in the past. I do not recommend this store.
I had a great experience working with Hunter and Keiry. They were informative and patient with my decision making process. Will be back as I continue furnishing my home.
Terrible sales and customer service. I purchased a small end table in the Harahan, LA store. I specifically asked if it would be assembled if I chose delivery, and the sales associate said yes. I had it delivered and it showed up in a box, not assembled. When I inquired, I was told they do not deliver anything already assembled. It makes no sense why their sales team would not know this. Always had issues with Ashley furniture, this will be the absolute last purchase from them.
Ian was very kind and generous
(Translated by Google) Excellent customer service (Original) Excelence customer service
In the store for over 20mins Wasn't greeted by any associate
Ashley store shows the same coach for $299 during the Thanksgiving special on TV and the store didn't gave me the same price. Misty was ver helpful and showed me around.
Friendly, explained things well, overall satisfaction!
Came in to browse new mattress. Left with a new mattress. Ian G made the process painless! Thanks Ian! Go Philly!
Excellent.
Bennett and Katlynn was very helpful. They did everything they could to assist my mom.
Great experience as always,
Keiry was absolutely perfect. First she listened to our needs, explained how she intended to show us what was available, provided options, discussed features of the various selections, and eventually gave my wife and I time alone to make decisions. She addressed our questions honestly and made the buying process pleasurable. I will definitely keep her in mind for any of our future needs.
Fantastic experience! Great customer service and high quality furniture. We will be back!
Had very good service
The delivery men cracked the headboard while assembling it. Needs to be replaced and the legs of the bed are not touching the floor my son have to re adjust it.
Mrs. Evangeline helped me and we were able to price match to where the table I bought was in my budget. And Ian was also very nice and a great help.(Although the delivery was higher than I wanted there was nothing she or anyone at the store could do about that)
Great sales person. Quality furniture.
There's a wide selection, but the assistance was scarce.
Very good experience. Reasonable prices. Misty De Loach was a pleasure to work with.
I had the best experience with purchasing my furniture. Misty my sales lady was very nice, very patient & was very helpful and made a stressful & overwhelming situation for me a better one. I wanted to give 4 stars, because I feel Ashley’s delivery fee is extremely high, but the 5 are for Misty!
Searching for furniture can be stressful, but I found the sales team at Ashley to be friendly, knowledgeable and accommodating. When looking for that big ticket item you need to make you happy, try Ashley's first. Thanks
These were some the rudest sales people I have ever dealt with. They could give me free furniture n I'd tell to keep it.
I had the worst experience with Ashley furniture in Harahan. 😩 We purchased a new mattress. The wrong mattress was delivered. We paid for the white glove treatment. This is what the delivery guys did with the old mattress they were supposed to remove. They left it in our driveway. It took over 2 weeks before they came back to remove it. This was a horrible experience. We had to make tons of phone calls to an 800 number constantly explaining over and over. You can't call the store it routes you to the 1-800 number. The manager has no power to help. He has to send a ticket (to the Wizard of Oz). He really did try. We had to keep that mattress for 30 days even after the manager sent the ticket explaining we received the wrong mattress. I am writing this review to warn fellow shoppers. From now on I am shopping local. No more national chains they don't care. You are just a number. *BUYER BEWARE*
Purchased the couch, but thought the Repeated additions/changes to the rules & regs.for sale items, financing, delivery, warranties etc bordered on dishonesty. Perhaps it was lack of knowledge on the part of a new employee. If that is the case then your employees need better training before put on the sales floor!!!
The staff was very helpful and professional. Ms. Evangeline and Ms. Shante
everything was good
The sales person was very nice.
Sales associate, Evangeline, was very cordial and helpful. With the assistance of the on duty manger, Jerry, she arranged for the best possible price and delivery time/date to accommodate my urgency and needs.
Hunter was attentive but not overbearing efficient amd professional.
Staff was very helpful and friendly. A definite pleasure to do business with.
We had a great time purchasing our sofa set! Hunter Patrick was an amazing sales professional and provided great support to help us pick out our sofa!
Our Sales Professional, Hunter Patrick, not only answered all our questions but was so helpful in every aspect of our purchase! We had a great experience shopping at Ashley.
I didn’t like that I was forced to purchase a $999 Protection Plan for my furniture.
Enjoyed working with Misty DeLoach on the purchase of my table and sofa. Very knowledgeable and professional
My salesperson Misty is awesome. She was patient and not pushy at all. I've worked with her a couple of times. I had a great experience at Ashley working with Misty. I'll be looking forward to working with her in the future!
The entire transaction went smooth and was very straightforward. Eulanda was able to guide us towards choosing our couch based on our preference, and was able to navigate us towards our reapplication for an Ashley Synchrony credit line. We appreciated the concerted effort of their whole team to make our purchasing experience very pleasant.
Had a great experience today. Found the sofa we were looking forward, will be delivered in less than 2 weeks. Good experience.
The saleswoman helped me so much on the finer details. She was awesome!!!
Great service! Everyone was friendly, courteous, knowledgeable and of course love all of the furniture!
Mr. Billy was very helpful…very pleased with our purchase.
Tia at the Harahan location was amazing… very very knowledgeable, even on the different materials…. very patient, not pushy… answered all of my questions and concerns… even found me a charger because my phone was about to die!!!! Awesome job Tia… I will look for you every time I shop at Ashley!!
Billy was a great sales person
Tony was great!
I’m a repeat customer of Ashley Furniture. I’m always pleased with the quality, style and performance of the furniture. I also appreciate the customer service. This time around, I had the pleasure of meeting Kattie Diego. She was patient and knowledgeable. I really appreciated the genuine concern she displayed. I will definitely return to the Harrahan store.
Horrible customer service! Received a damaged sectional and have been trying to get it replaced for two weeks now. Call the store and the salesperson literally said “Nothing we can do about it.” I’ve been waiting for a manager to call me. Just ridiculous.
Very prompt assistance and great selection and DEALS!
Tony was great. Very knowledgeable and personable. I felt like he was really happy to help and not just trying to make a sale. I would recommend anyone that visits the harahan location to ask for Tony.
Very knowledgeable salesperson and smooth transaction. She took her time and made sure that I was well informed of everything purchased.
Very informative 👏 and professional
Very fast and great service!
Love the furniture I picked out and my Sales person, Jeff was amazing , and so very helpful.
Good guidance and nice furniture
Misty De Loach and Anthony McCann were very helpful in helping my fiancé and I look for furniture. They were personable, friendly and not pushy.
Great experience, amazing financing options and wide selection. Was able to get next day delivery with setup, and felt unpressured the entire shopping experience. Thank you, Jeff B! Will absolutely be back in the future for furniture needs.
I told Misty De Loach what i wanted and she delivered . Waiting patiently on my the delivery of my dining set .
Tia and the rest of the team were very personable. They made our experience buying furniture for our new home a great one! My only complaint is that it took a very, very long time. But I understand when they are working hard to get you the best prices it may take a while. Thanks again, Tia! And thanks to Ashley’s for great service and great prices.
Anthony, the sales associate, was awesome to work with. This has been one of the best experiences I have had purchasing furniture..
Good experience
Eula Glardina was completely amazing she was very knowledgeable about the product and promotional plan they have going on, she made sure to go over all my paper work before leaving I received my last piece of furniture today delivery was quick both times an they were very careful unloading as well as bringing it inside. I definitely recommend this location and sales rep 10/10 i will definitely return if i may need anything else for my home.
I really liked how much knowledge the sale person had and was personable.
I Had A Very Wonderful experience Shopping At Ashley's Harahan,LA. Furniture Store, and My Saleslady Was So Very Professional & Helpful. I Would Tell Everyone To Shop At Ashley's.... The Furniture Is The Best.... Really Good!!
The experience I had there was a good move to make. The customer service I received was 5 star rate very good service
This store was excellent customer service, at the store.. However, on delivery, I made a complaint about the sofa color.. on further inspection, the sofa is beige, but a darker beige than in the store.. my complaint has been withdrawn.. I am now a very satisfied customer..
It was a great delivery…but the wrong sofa!!
Billy was great!
I had an amazing experience with Ashley Store today, the associate was very helpful and knowledgeable about what I wanted
Anthony was extremely helpful and patient!
Tia gave us a bad customer experience. I have shopped there before and the people that had taken care of us are always sweet; friendly and go above and beyond to make our shop experience comfortable. I been trying to get in contact with manager so I can share what happened. Disappointed. If you don't have the patience don't work in the customer service industry.
My salesman, Tony was very professional and truly helpful to me. His help with selecting the type of mattress. I wanted in the bedroom set for my new house made purchasing these items a true pleasure. He was so knowledgeable and so helpful. Wish every salesman was like Tony.
The store was spotless with a large amount of options at good prices. The staff was welcoming and attentive. I'd like to give a particular shout out to Ms. Keiry. She has made the whole process a easy and pleasant experience...from the warm welcome to patiently answering all my questions and guiding me through the entire process flawlessly. Even updating pick up dates extremely quickly. I'll be sure to come back here first for my second couch.
Great service
Sean was our salesperson and was great! He took time with us, gave us space to make a decision and handled everything in a comfortable and professional manner. Thanks Sean!
Kiery Diego is an amazing sales professional. She went through every question we had and gave us every option to make things work for our furniture purchase. We will ask for her every time! We can’t wait for our new bed and dining table to arrive. Thank you!
Salesperson was very helpful great service
Hunter Patrick was great! Definitely recommend him!
Knew what soft a I was looking for and Hunter took me directly where it was located on the sales floor. Went through the features, financing was simple. I appreciate everything and consider Hunter to be a great asset to Ashley
The salesman Jeff was very nice and extremely helpful. We had a very pleasant experience
It was great
Sean is amazing at his job! Thank you so much for all your help.
(Translated by Google) I am pleased with the care received by Keiry Diego. She speaks English and Spanish. I recommend all Latinos to go with her as she has wonderful treatment and patience. Very pleased with your attention. Although I couldn't take the furniture with me at the moment. They told me that within 2 weeks. we'll see if that's the case (Original) Estoy complacida con la atención recibida por Keiry Diego. Habla inglés y español, Recomiendo a todos los latinos que vallan con ella ya que tiene un maravilloso trato y paciencia . Muy complacida con su atención Aunque no pude llevarme el mueble en momento. Me dijeron que dentro de 2 semanas . veremos si es así
My experience was wonderful my sales person Tia Barconey was very helpful and very polite she answered all my concerns and helped me find what I was really looking for. She was very patient and attentive to me and the other customers I say Great Job over all.
Awesome customer service
My sales agent, Eula, was great. She was patient, knowledgeable, friendly, and very informative. Ms.Eula was/is the best.
Great experience. Sales staff was friendly and helpful.
My experience with was really aggravating but today. Hunter really listen to our concerns about my bed and got with a manager and he was able to get the part ordered for my bed.
Tony was absolutely amazing excellence customer service couldn’t have worked with a better individual. Very professional
I had the living sofa of my dreams in less than 12 hours! I had been putting off purchasing for so long. I felt overwhelmed by options and am usually very picky. I was greeted by Keiry on Friday night 30 mins before closing and she expertly guided me through the store and and found what I needed. I thought about it overnight and was back when the store opened on Saturday morning. She made the process soo delightful and efficient. Financing was approved and I will be relaxing on my sofa in 3 days. I couldn’t ask for anything or anyone better. Thank you Ashley and THANK YOU KEIRY!
Very good service
Manager was attentive, friendly, and accommodating. Pleasant experience all around.
Great service and discounts
Great service and plenty of options on couches. Will be back in the future for my other needs.
Great customer service decent selection of furniture sale prices great!!
Nice!!!!!!
Very nice and helpful. Thank you for your service.
Great job Anthony thanks for all your help he is the best
Billy was extremely helpful. He explained everything and showed us all options before we committed to one.
Great service, attentive to our request and patient. Sylvia did a Great job!!
Nice sale lady.
It was a good experience. Our sales lady was so knowledgeable and really listened to my needs. I wish they had pillows or some langniappe to throw in as an appreciation incentive. Just saying....
The sales lady was good, she didn't have all the answers to my many questions, but, she knew where to go to get the answers. I was told that all sales was final, which made me uncomfortable, because if you don't purchase their 5 year warranty plan, something happens to your product, then you're stuck with a broken product. I was told right when I was signing the paperwork, that Ashley Furniture give you a 1 year warranty on all their product. I felt comfortable and signed the paperwork. The next day August 18, 2023 my neighbor and I went to pick up the reclining loveseat, from Ashley's Warehouse. The gentleman who took my paperwork went inside got the recliner, which was to heavy for the dolly he used as well as the other employee who was assisting him to hold the recliner up. The man who took my paperwork towel fell, instead of him keeping his hands on the recliner, he let go which made the recliner fall off the dolly, I told him he break it he's paying for it, my neighbor had to help the other man hold the recliner up. I tore the plastic open examined the recliner as much as I could physically see, at that point I signed the paperwork, wrote on the paperwork, that I did not know the mechanical functions because it was wrapped up in cardboard/plastic and the wires was not attached. After the two employees loaded the recliner on the truck, the man who dropped it left and never returned. After arriving to my house ready to take the recycliner off the truck, we noticed that it was broke & loose (the two employees put it on the truck) with the weight of the recliner while sitting on the truck you couldn't tell anything was wrong. I immediately called the Company reported what happened, I sent the pictures while the recliner was still on the truck just like the employees put it. I took pictures as well as have 3 witnesses plus myself to testify that the recliner was broken before we could take it off the truck. I also called the Ashley Furniture Store where I purchased it from, I was told it'll take 48-72 hours before someone would call me concerning this matter. Thusfar, I'm not a happy customer, I'm paying $1200.00 for a product I can't use no fault of my own. I will give an update after I hear back from Ashley's Furniture. Note: Even after you've checked your product things still can happen, that from the outside the physical eyes can't see.
It was a easy pleasant experience the salesperson that helped us out Anthony was awesome really took good care of us!!
Misty and Tony were very helpful in choosing our new living room furniture. I would recommend coming to Ashley for personalized service.
Ms.Keira Diego was wonderful. She listened to our needs and she made sure we got exactly what we needed. Very helpful
👍🏾
Our sales professional, Sylvia Brooks was amazing! She went above and beyond helping me with decisions on colors, functionality and quality.
This was my first time in the Ashley store. I was very impressed with all of their furniture. Billy Binder who was my salesman helped me out with my selection. He was very helpful . I know this won’t be the last time I will purchase from you. Thank you for a pleasant experience.
My opinion, what makes it a good experience here is the sale person. Misty was my sales rep. She did everything I needed her to do. I told her what I was looking for and she was on point for what I wanted. She was very polite, helpful and even gave me her opinions. I respect opinions. And I respect her for being very patience with me. I can be a handle full 🤗
I was lied to so they could make a sale.Tia was helping us, I brought my parents along because lord knows they are better at interior design than I am. My dad is the type to take advantage of a price match, and kept asking prices and looking up others online. Eventually, I let my dad be my dad and I walk up to the customer service counter to talk price with Tia. As I walk up I see her chatting with a man in a pink shirt (which I believe indicates a manager) saying "the old guy in the back is trying to find ridiculous prices to match" and they are both laughing. Once she realizes who I am, they are completely silent.I should have taken that chance to walk out.But I don't, I go through with the sale, we agree on a Saturday delivery. I tell Tia "Real quick, I have plans that morning, can this deliver after noon?" "Of course! I'll make a note of it". Done deal.Fast forward to today, 3 days out, I receive a text "your order will be delivered Saturday 9:15 - 12:15". Does that sound like after noon to you? I was assured a delivery time by Tia, with her knowing they have no control over delivery times, just the dates.I'm given an option via text "does this time work for you? If not, reply no" sure, I'll push it back past 12 and I reply no. I'm greeted with "delivery date will be canceled, please choose: Tuesday, Thursday, Friday, Next Saturday are available" Do people who buy from them just not have jobs? Now I'm stuck waiting 2 weeks for this.So I go to the store to see what they can do "oh no! They already booked the spot you gave up!" I explain that I was lied to about being assured a delivery time after noon "well first of all *WE* did not lie to you" cool dude, sure, just the sales-woman lied to me that makes it so much better. Also, your texts are vaguely worded on purpose.They're processing a request to get my desired day and time now, but if I hear "sorry we couldn't work it out" I will 100% cancel my order and fight until I get every penny of my money back.Laugh at your customers behind their back, lie to them to make a sale, come on; at least get one thing right.
Pleasant and not rushed. Sales person was the best. To her time to verify ever detail.
Typing this as I'm on yet another over 10 minute hold. Received damaged furniture with a faulty bed frame, also property damage done by a delivery driver. Several calls, emails, text with pictures and NOBODY returns my calls. Over 5k spent on furniture and unable to utilize it or be provided a resolution. FYI- over 65 years and I don't drive, otherwise I would be at the store daily! HORRIBLE SERVICE AND HORRIBLE FURNITURE!
The staff were really nice. I had problems with your paperwork and processes. I thought it ridiculous to have to show 2 forms of identification when I had already paid for my chair, then have to sign forms to prove that I was making a purchase!
Great
I was very much pleased, With my service and purchase. I'll be back to make another purchase. 👍
Customer service could be better. I called the local store to get a purchase order for warranty work. I always ended up at some corporate call center that couldn't help me. They kept telling me to call the same number as before, always returning to the same call center number. Why can't I get someone on the phone to help me?
We walked in an was greeted by a wonderful sale associate. Who walked us through everything. Everything I needed was in stock. When you go by ask for Tia Barconey she was amazing.
Tia was great Salesperson she gave us great recommendations on sectionals and dining sets. We were able to find the things we needed for our new home.
The sales rep (Tia B.) was very helpful from start to finish and the location also had a great selection of furniture to choose from.
Tony was very helpful. He is a very good salesman.
I was greeted promptly by a very nice associate. She knew the chair I was looking for was not yet on display at the store. She found it online and quickly finished the sale. She was very pleasant.
Had a wonderful salesman very informative and courteous
My Sales Rep Sean was great and very helpful. Will return in the future for sure.
my fiancé and i were immediately greeted at the door by a very sweet employee . i can’t remember her name but she was dressed so cute and her personality was professional knowledgeable and patient with this 65 year old . I explained to her what i needed and she immediately accommodated everything . She was ready for the challenge lol . I wish i could remember her name but I do remember she said she had 17 year old son and she had been a sleep specialist for many years . It’s hard talking about your medical issues with a complete stranger but she made it easy . Very compassionate and understanding!!!!!! I did purchase a king size temper pedic bed . with all the bells and whistles. I’m excited and looking forward to healthy sleeping.
Dante was a phenomenal salesman. He went above and beyond in every aspect of the sale. I would never deal with anyone else but him.
My Experience Was Great And My Sales Representative Did An Awesome Job At Helping Me Through Out My Time There
Salesman Tony was awesome
Despite being ignored by multiple Ashley Homestore (Harahan, LA) associates, William “Billy” Binder provided excellent customer support to me. We’re remodeling and I was able to purchase furniture for multiple rooms in my home. Billy was patient & took time to help me make the best furniture selections and explained all payment options. I’m looking forward to delivery of my furniture in a few weeks!
We met with Tony this weekend and he was extremely helpful with our purchase. He was professional, patient and understanding. Tony wasn't pushy and he didn't try to sell me something I didn't want. Family members have purchased from Ashley, but this was our first experience. Very impressive!
We bought our furniture on May 17th. They keep giving us different dates for our delivery. Now they are telling us that the furniture will be delivered July 14th after saying it would be July 8th. Very disappointing.
The entire staff was top-notch! Eula Tony and Jamie were great to work with and made the time we spent at the store super enjoyable!
Jamie, my sales person, was excellent. Everything was set up to be delivered and the day before delivery I received a phone call saying I was only gonna get two pieces because one piece was broken. I told the lady cancel the whole order because I didn’t want any of it if it wasn’t completed. She supposedly did that but the delivery guy showed up anyway. They were not happy that they had to take back the two pieces that they brought. Delivery of my furniture was rescheduled and thanks to Jamie. Everything worked out well from that point on.
Excellent Customer Service
The staff at Ashley in Harahan were very patient and helpful with us while deciding on our new furniture. Eula was very patient and most of all not pushy in trying to make a sale.
Great service
Fabulous! Misty Deloach was professional, friendly and very thorough. We so enjoyed meeting her. She stuck with us for hours as we went back and forth by phone and texts and emails until we were sure our selections would fit our new house. Thank you so much.
Fabulous! Misty Deloach was professional, friendly and very thorough. We so enjoyed meeting her. She stuck with us for hours as we went back and forth by phone and texts and emails until we were sure our selections would fit our new house. Thank you so much.
I wasn't going to buy the mattress that I bought but the price was good for quality
Paid for my sectional in full two weeks ago. It was supposed to arrive last week, then I get a call to reschedule for the following week. Now I've been on hold for over an hour of silence trying to figure what happened because now they want to deliver it a different day again. Long story short, take your business elsewhere unless you don't really need your furniture. Following day follow up, furniture arrived but pieces were missing so instead of waiting for another delivery, I drove an hour across the lake to finally get my couch. Plz take your money else were. These ppl have no place taking anyone's money. And of course this review like all other negative ones just gets the same, reach out to us, messages. The owner should know you can run a business only from an office. They have a long way to go before their ready to run a business. Lesson 1, reach out to the customer, not ask them to call you.
Tia was extremely helpful and did not pressure us at all.
Kaidy was wonderfully professional and kind. She was extremely knowledgeable and friendly! I had a 10/10 experience and will definitely be back when I need more furniture!
I will never shop there again. I paid for some furniture and it was never delivered nor refunded. I have called the store, the customer service line, and even their corporate ... and nobody knows how to track my order or refund my money. LOL.
Dante was an excellent salesman!
I will never shop there again. I paid for some furniture and it was never delivered nor refunded. I have called the store, the customer service line, and even their corporate ... and nobody knows how to track my order or refund my money. I we were given multiple delivery dates and nothing ever came and when I called there cooperate store they were not tracking any delivery. The sales associate Tony lied multiple times then when I tried calling him he answered then hung up after hearing my voice. I will never use Ashley Furniture again because once they get your money all customer service stops!
Great service and products to choose from.
I will never set foot in this establishment again. You all are a bunch of crooks! You should be ashamed with yourselves on how you conduct business!
Dante was great! Very professional, friendly, knowledgeable. And honest! He was accommodating and I didn’t feel like he was trying to sell me a dream. Ace in my book.
Friendly tentative staff...great selection of household items a must visit. 6 out of 5 stars
Great selection & no pressure sales We keep going back time & time again
Our Salesman Dante was fabulous. He was very accommodating, kind and friendly. We would definitely seek him out in the future.
Tia was great!!
I love it
Deon H did a great job Helping us shop. Knowledge about all products! Thanks
No form of contact. Each time you call the store it goes to voicemail. Purposefully inflate initial price of items to make it sound like you get a good deal. Check price of items online prior to going in store.
Great experience and beautiful furniture. Fabulous staff. Great selection and great deals. Look forward to buying more.
Had a nice time looking around. Didn't feel pressure to buy any products. Glad we found what we did and made it a one stop shop. Hopefully they deliver on time.
The sales rep was very helpful and attentive. I purchased a bed. It isn't quite right. Its about 3" of space from the end of the mattress to the footboard. Had to get 3 bolsters to push in it so my cat cant get into the storage drawer.
Prompt service. Good pricing on furniture. However, delivery and set up fee way to high.
Great service and very nice selection…
They Really Made Me Feel Like Family….Very Professional And Very Informative.
There’s a difference between customer service and customer harassment. My girlfriend and I went in to take a walk around and see some furniture for our new house. We were greeted and asked if we needed help. We replied, no we were just looking around. The sales woman then replied “Well I hope you don’t mine if I follow you around” We did mind! Then proceeded to follow us around the store and make us feel uncomfortable. After telling her about 3-4 times we didn’t need any help and just wanted to browse around freely, we just walked out. We will not be steeping foot into this store again. Stop putting pressure on customers you weirdos.
Fantastic service. Micah was a great help.
Awesome, beautiful peoples, loving attitude. We will be back.
Friendly atmosphere and courteous staff
Sallie D. did an excellent job helping us find the sofa we were looking for! She was very kind and courteous throughout the process.
The associate that assisted me demonstrated excellent customer and is well educated on the merchandise. However, I did not purchase but plan to in the future and I will ask for Mrs Tia’s assistance.
Sales personnel was helpful and attentive.
I was very pleased with the service. I was greeted when I walked through the door. The agent was very polite and I am very satisfied with my purchase.
Very friendly and professional. Gave me a pretty good deal.
Very knowledgeable Associates, friendly and willing to help..
No hassle fast delivery
Misty is a great employee. She had a nice attitude and did a phenomenal job getting me set up with my tables. I definitely recommend any customer to her for she was very professional and handled everything. Misty made me feel very welcomed and explained everything i needed to know. I appreciate her
Excellent
Dante helped me find what I needed and was very attentive. I had a positive experience thanks to him. Thank you again!
It was a great experience! Ms Sylvia was very informative She answered all my questions. The price was awesome too.
ask for Tia for a knowledgeable, friendly and helpful sales person !
Tia, was very knowledgeable, extremely helpful with all of our needs. She gave us a great deal with low monthly notes. Ask for Tia, she is da bomb 💣
Well this is my second living room set I purchase from Ashly. I really enjoy the merchandise, the fabric of the material is great, service and the greeting when you walk through the door is wonderful
Great buying experience! Cindy was a very efficient, knowledgeable and friendly salesperson.
My wife visited the store last week when Ashley’s had a big sale. Anthony assisted her with very helpful info while giving her lots of space to consider her options. Later that night, we went back to purchase the dinning set my wife was eyeing on and Darren assisted us. He price matched for us and provided excellent service. We were impressed with the service received.
very good experience very good prices I loved it
It was supported and knowledgeable
Tia Barconey is an excellent sales person, she assisted us in find the piece that fit our needs and was knowledgeable of the products and features . My wife and I would seek her out again with any future purchases.
My furniture hasn’t been delivered yet but my salesperson Misty was extremely helpful, not pushy or intimidating. She legitimately wanted my to find something that was within my budget and I would like. I highly recommend talking with her
The salesman was extremely nice knowledgeable.
amazing customer service.
Tony was great.
This place was great. Very helpful. And did everything to make us feel comfortable with purchases. The woman helping us was beyond cool. Give her a raise. Cause we asked tons of questions and she handled it so well.
Shonte’ was wonderful. Her energy was amazing and she was very helpful, got me exactly what I wanted for around my budget, and got straight to the point without trying to over sell me. Super pretty too! Thanks Shonte.
Unfortunately table and chairs showed up out of the box and damaged. Tech came out 3 weeks later, could not repair now I am 7 weeks since delivery and still trying to get a replacement table top. Communication with this company is horrible. Good luck dealing with Ashley Furniture. *************Update 4/25. I did contact the number you suggested weeks ago several times and it was basically impossible to talk to a real person. Finally someone did call me and what did they do? Send the same technician out and he said same thing, screws needed for chair and tabletop needs to be replaced!! Crazy, going on two months now! Give me a phone number so I can talk to a manager, not a number that I can text!!
Darren called himself the options guy. he gave us many options to choose from and was very helpful with helping us make the best choice.
Very polite. Knowledgeable and helpful.
Great
Anthony was informative and answered our questions with integrity.
Cindy was very helpful im glad I got the couch that I wanted
Matt was very helpful with finding new furniture for my new home!!! Matt and Toney are the best team ever! Visit Ashley elmwood for your furniture needs!
I wish I could give my experience 0 stars. Worse customer service ever. I was guaranteed a credit for the store for the failure to deliver my sofa on time. I have yet to receive. I have called daily for an update and inquired on how to get my credit but I get put on hold and the phone hangs up. HORRIBLE HORRIBLE HORRIBLE service. Everyone just wants to rush you off the phone. Never again.
Our salesperson Missy was great! She was very friendly, and knowledgeable with the products. She helped us pick the perfect recliner.
Jaime’s customer attention was great and helped me figure out what worked best for me. He told me about the promotions that Ashley was having and I received a great deal!
Tony was so helpful helping us select the couch, loveseat, coffee table and end tables that go together. We were in and out and the process was so easy. We’ve been Ashley customers for years.
Tony was amazing and very helpful with finding the perfect couch and chair for my family!
Tia was very helpful. She took me throughout the store to show me pieces I may have missed. Great experience
Misty was very helpful and friendly, she walked with us and was able to find the sofa that we purchased. I would definitely return to her for any other furniture purchases that we will need. I will also recommend that my friends and family shop with Misty when needing furniture. Great experience !!!
Overall I feel our experience was smooth, especially compared to other furniture stores and services. We got our couch a couple weeks later than originally told, and weren't contacted at all until we reached out about it, which is why I didn't give 5 stars. But every other step of the process went great! Salesperson helped us in store, and once we reached out we were given consistent updates on a delivery date, plus the actual delivery was wonderful. They even laid down blankets to keep from scratching our floor. Great service all around!
Abe was the absolute best! Not pushy, patient and made it an easy and enjoyable process.
Great customer service Salesperson listen and understood my needs
Love the furniture love the prices And the salesman was so helpful
Our Ashley sales person, Tia Barconey was awesome. She was knowledgeable about all areas of the store and she was a wonderful person with a great attitude, great smile and super friendly. Thank you for the sales experience.
My sales rep was young, hard working and knowledgeable. Abe was great.
Very good furniture, very good; enough options/choices to fill every room in the house! The sales associate, Ms Toshika Duplessis is well worth seeking out for her assistance in helping one find what furniture and appliances their heart is yearning for; outstanding, caring and very professional young Lady.
Bought a sleeper sofa today! We got a coupon in the mail last week for 20% off … couldn’t use it … imagine that! Can’t post a photo … won’t get it for about 6 weeks!!
DO NOT ORDER FROM THEM!!!!! I REPEAT!!!! DO NOT GIVE THEM YOUR MONEY!!!!!!!! FIRST MY DELIVERY DATE WAS SUPPOSED TO BE FEB 24th and somebody pushed my order back MULTIPLE TIMES!!!!!!! I spent $6,000 and received two funky gift cards equaling $300.00 for “my troubles”. SECOND, I just received my furniture today and I had no idea they are independently and operated owned. This means they do not operate under Ashley’s Furniture policy when it comes to the customer’s dissatisfaction. I refused the furniture and the delivery driver’s owner lied to me and said that I had to schedule a pick up if I wanted to send back some pieces. As you can see in the pic below the furniture is way too big for my apt. It is very uncomfortable and I am extremely upset. I regret my purchase and I have very ugly feelings towards the Elmwood location. I do not foresee this business lasting that long due to the way they handle their customers. It is a matter of time before their sales decline even more. The store’s volume is usually low anyway. Next time I will deal with corporate and not an independently owned store. At least I know in future the corporation will take care of me. I called customer service to schedule a pick up and their policy is no refunds unless damaged. If you order from them do NOT l!! PLEASE DO NOT LISTEN TO THE OWNER OF THE DELIVERY SERVICE!!!!! He is a liar he will tell you to contact customer service KNOWING you can’t get a refund. Please do not support this place because they are total rip offs. The furniture is HUGE! I can’t walk into my bedroom(s) without bumping into the furniture.
Misty was Awesome. We enjoyed her.
Great experience and service from a very professional business.
Very good and quick service
Great customer service,Jimmy my sales man was great!
Thank you Tony for your time and patience whilst we were there, you have helped us thanks
Nice people nice place
Blake did a great job with my furniture, this was my first Ashley purchase I will definitely be back
We has such a great experience. Our salesman Darren went above and beyond our expectations. We will definitely be back.
Hakeem was professional, friendly and super helpful!
Misty was fantastic to work with! She helped us to get the best deal possible. She took her time with us- not pushy at all nor did she rush us. The store was very neat and easy to navigate. Lots of options without being overwhelming.
Ms. Shonte was the person (sales representative ) who REAFFIRMED my Faith in Ashley’s Furniture. Not only was she knowledgeable she was very pleasant & respectful in response to all questions and concerns. Thank you for the best experience my family has had to date. Ashley’s Homestore should count her as a great employee and example of Leadership. Thank you again Ms. Shonte you have won us over as a family with your gracious experience & expertise was comforting.
My salesman was very nice and patient. He gave me time to walk and browse the array of dining sets available. He also gave me the option to assist with an online search. When I couldn’t decide on what I wanted. He asked me to describe the aesthetic I was looking for. After doing that I decided on what I believe will be the perfect piece for my home.
This store is terrible. I purchased a sectional sofa and they didn't deliver the wedge. I called several times and they don't care about helping me. Worst furniture experience I've ever had. This is all Cindy Champagne's fault. She is a terrible salesperson who left the wedge out of my order.
Our salesman Blake stritz was very courteous and helpful he took the time to find us the right piece
Waited 4 to 5 months for a sectional couch, had to reorder 3 times to get it straight and are still waiting on the last piece of it, the tracking system your delivery group is a piece of trash, give you one time and it comes earlier before I can get home, I am not sure the chaise to the sectional is brand new, it appeared opened and then rewarded, we are still waiting on the trim for the vanity we brought for my wife, we spent to much money at your store for all the issues we have had, at this moment I can’t rightly recommend Ashley to any one, I have not been satisfied Mark Nicholas
Outstanding customer service from salesperson, who was friendly, courteous, and knowledgeable. Ashley Furniture honored the price match guarantee without hesitation. The only thing that prevents a 5-star rating is the excessive delivery and set-up fee, $153.00 to deliver and set up one power recliner chair is simply too much.
Ms. Angel was awesome, patient, and very kind. She assisted us in buying furniture for my new home. Thank you to a true Angel.
Misty was very helpful, kind and professional. I was greeted by the manager and other salesmen as I entered the store. Very good customer service. They met all of my needs, answered all of my questions and my special request to purchase my sectional. Highly recommend Ashley Furniture in Elmwood.
Tony and the team was very helpful!! I was very happy with his knowledge about my mattress.. also tony was able to help me find a barstool I have been looking for 3 years because it was discontinued !!
Definitely the worst experience of my life! Bought a sofa, when it came to delivery we only received half of the sofa. Was told the other half was in back order! Was never told that when we paid for it! It was around Christmas and I had 20+ people coming to my house! Went to the store and all these people did was point fingers at each other. They should have said this and that and blah blah blah! We did end up getting the other half of our sofa 2 flippin weeks later! Only because we demanded our money back! 2 years later we decided to go buy the ottoman to match our sofa! Here we go again! Said it would be delivered on the 18th, then called and said they had to change the delivery date. Ok fine! Called AGAIN to change the delivery date! Still haven’t received it. The staff is horrible and there is obviously no communication between the employees or main office! I will never deal with this company again and I hope nobody ever does! You will be disappointed!
Shonte never rushed me! She was quiet but listened and answered my questions. Being that my conundrum was about the height of a person sitting on the living room furniture, I asked her to give me her thoughts,since she is taller than I. It solidified my decision and made the purchasing process much easier. It's a HUGE expense for my family and I needed to make the best decision possible,without feeling pressured to purchase. Thank you Ms.Shonte!
The one star does not apply to the actual store but more for the tech department. The one you call on when you have a warranty for your furniture. I received my delivery back in December 2022 with the incorrect bed railings. I have had the worst possible experience dealing with the technicians assigned to fix my bed. Basically what I understood is that, if you have a horrible experience there is nothing they can do to expedite your furniture to be serviced. You are at their mercy. My advice would be to keeping calling until your furniture is fixed. Try not to get mad bc there is literally nothing they can do for a unsatisfied customer. No point in wasting your energy. Extremely disappointed because we are in February and my bed is still not fixed!
I visited Ashley to pass time and somehow ended up buying a tempur-pedic mattress (or so I thought). I thought that the mattress specialist did an amazing job at explaining the products. He was very detailed oriented, except in the one area that mattered most…the timing of delivery. I was very clear that I needed the mattress within a week and he told me that it would definitely be delivered. I hadn’t heard anything after a couple of days so I called to inquire about delivery. To my surprise, the soonest delivery date was about a month out. I would have never made the purchase had I known that. Thankfully I was able to cancel the order, but the entire situation was frustrating and inconvenient.
I visited Ashley to pass time and somehow ended up buying a tempur-pedic mattress (or so I thought). I thought that the mattress specialist did an amazing job at explaining the products. He was very detailed oriented, except in the one area that mattered most...the timing of delivery. I was very clear that I needed the mattress within a week and he told me that it would definitely be delivered. I hadn't heard anything after a couple of days so I called to inquire about delivery. To my surprise, the soonest delivery date was about a month out. I would have never made the purchase had I known that. Thankfully I was able to cancel the order, but the entire situation was frustrating and inconvenient.
Great customer service. Beautiful furniture.
I wish I would've read the previous review ordered a bedroom set in Dec told it would get delivered in mid Jan 2023 it is now Feb and still can not get a definite date ... Update 2/13 , Really liked the set and the sales person was helpful but had to cancel still did not get a definite delivery date after 7 weeks ... I ended up going to another furniture store and my set will be delivered in 8days could've been sooner but I choose the date
I bought a couch from the store and was told during purchase by the store associate that there was a 72 hour return policy. Upon delivery to home the sofa was too small, and I asked to return it. Store associate stated the next day that I could not return the sofa after having the sofa for less than 24 hours. Do not purchase in store from them as I was told after purchase that all sales are final. Horrible customer services would not recommend buying anything from them. They are liars and scammers
Horrible customer service!!!
The sales person that helped me in July of 2022 with my purchase was very helpful and knowledgeable about the products. When I was ready for my delivery months later was when everything went south. My delivery date was for early November. No one showed up on the first delivery day that was setup. No call, nothing. I called that evening and was told the items were not available. Why was delivery setup then?! And why didn't they call me. A later date was give for weeks later. Now it's December. Again no one showed up and I received a delivery confirmation message and email. Again I called and even went to the store to get this resolved. The manager was able to get me a partial delivery because one piece was not available. I received 3 pieces a week later (Dec. 22) and was told that the 4 would be delivered 2 days after that( Dec. 24). That did not happen I received the 4th piece 2 weeks after (Jan. 7). Unfortunately, the day I received that last piece we were having a party and didn't really inspect the piece to make sure it was correct. I received a piece that was the same fabric but the wrong style. Again I am calling to try to get this resolved. I went to the store on Jan. 8th and called customer service on Jan. 11th to follow up. No one has called to pickup this piece or to setup delivery of the correct piece. The customer service line is just so frustrating to deal with. I was on the phone last night ( Jan. 24) with 2 different people and the call dropped both times and no call back!! I don't know why they ask me for my phone number if everytime the call drops they don't call me back!! So now again I will be going back to the store to see if I can get this taken care of. Needless to say that I will not be purchasing anymore furniture from this store. Buying furniture shouldn't be this complicated.
My in-store experience was great. Everyone was very helpful.
A great experience!
The worse experience ever, we purchase a whole bedroom, the rials were damaged. Tried to change the bed. More than a month to fix the situation. They changed the bed. Now the rails were damage. Now, they supposed to send the new rails. I went into the store they act as I kept everything and everything completed. But no the driver took them back they said they were gonna contact me the next day. Now it’s been more than a week. Don’t waste your time or energy in this place. Customer service sucks over here. They just tried to sell you stuff and don’t do anything about it when something goes wrong.
Great experience! No pressure and was very accommodating!
Great service
NICE furniture, Prices seemed high, but how often do you buy furniture.
MS CINDY C WAS TERRIFIC SALESPERSON NO PRESSURE TO BUY JUSY GREAT FRIENDLY ASSISTANCE. WE GOT JUST WHAT WE WANTED. THANKS SO MUCH CINDY!
The sales representative Rebecca was a pleasure to work with. Look forward to my future purchases.
Blake, our associate, was wonderful. He was patient and worked hard to find exactly what we wanted. We are particular about purchasing furniture and almost left. He ended up helping us find the items we were seeking. HIs manager was helpful too when the system was operating oddly.
Our sales person Maggie was very nice very patient with us in our decision process I’ll recommend it to anyone
Easy
I purchased a sofa love seat. That have heat and lumbar support. It gives a great back message. I'm in love 🥰 I'm all shuck up. My salesman Tony and his manager Matt. Really made us feel appreciated. Awesome guy to do business with thank guys so much.
I would not recommend Ashley Furniture. The furniture took over two months to arrive, and when it arrived the order was incomplete. However, when I called customer service they said everything was delivered. Finally, after several calls to customer since they finally refunded me the item that I never received. The mattress I purchased was warped. The head and foot of the mattress are slanting down and high in the middle. They sent a technician out and he was amazed at what he saw. He told me that they have to fix this. Customer service never called me with the results, finally I called after 1 week. They told me based on the report from the technician, they would not exchange or refund my money. They told me I would have to wait 3O days before I could file another claim. Did I mention the customer service was terrible. lol
The sales person was wonderful. Had a wonderful time. Will recommend anytime
I enjoyed my experience but would have preferred my chest of drawers not been further damaged instead of the additional $150 off the purchase price.
I thought the people was very professional. And I thought they did a great job.
I was very pleased with the customer service, my sales person was Shonte Wiley, she was very professional and helpful in picking out the right mattress for me and my wife. I was so impressed, that now I don't want to go nowhere else for my furniture shopping.
Do not do business with these people. My wife and I ordered three items online. The first was damaged. The second unlevel and the drawers don’t open and close properly. We called to stop shipping on the third because we were so disappointed in the first two and return what we had received. They sent our third item anyway and it remains in the box. It took me almost an entire month to speak to someone without getting hung up on and although the return policy says you can return your items and receive a refund minus shipping, they told us we had to donate our furniture and send them the donation slip to get any money back because shipping is too much money. If it has taken me almost an entire month to get any assistance at all why would I trust that I would get my money back without any furniture. The entire company is a joke. Save yourself a headache and go somewhere else.
Warm atmosphere, I was able to find the item I needed.
Absolutely the worst!! I purchased something in May (yes I said may). I was told the delivery would be in July. They told me deliveries are taking a bit of time and because I wanted the items, I went ahead and patiently waited for it. July came and the delivery date got pushed back to September then it got pushed back to October and then November. At that point I was done and ask for my money back. I called the store and spoke with some lady who was not customer friendly. I gave her the order number and she said that it would be taken care of. I ask for confirmation of my credit to my account she said she couldn’t do it but it is taken care of. Well, it was not taken care of. I called the sales person who help me with this transaction. His name was Diego. He apologized and assured me that it would be taken care of. This was November. To date, nothing has been taken care of and the charge is still on my account. I called the customer support number or whatever 800 number that you call they entered a ticket for me and said that it will be taken care of. It’s still not completed and they are charging me for furniture that I do not have. This is a Poor managed store with incompetent people. I’m gonna have to take that 45 minute drive out to Elmwood and talk to somebody in person and hope to get this resolved. This has been a horrible experience with me with Ashley furniture and I’m so disappointed in the lack of concern and urgency with this issue. If you choose to buy from there expect problems.
I have always had a great experience at Ashley. Leonard, Angel and Blake are the best and took good care of me. I got a great deal with some very knowledgeable and friendly people.
Poorly managed store. I bought two decorative items. They were supposed to be shipped to my home. When I called looking for a shipment date two weeks later I could not get anyone in the store to pick up the phone. I ended up calling a customer service number and got a representative who could barely speak English. He told me my items had been sitting in the warehouse since two weeks prior for me to pick up. I asked why no one had called to tell me. He could not answer. I called customer service back and got a different person. I explained my situation and she said that I had to call the store to find out how to pick it up. I explained that I could not get anyone in the store to pick up the phone and she could not connect me nor give me a manager’s name. I called back a third time and customer service said they would “start a ticket” and someone would get back in touch with me. After work I drove to the store. I was told that I should have taken my items that night. I explained that the salesperson allowed me to walk out of the store without them and said they could be ordered. She then told me that they could not be ordered and they only had one in the store so they would refund me for one. I told her to refund both of them. In addition to the terrible customer service, the employees are laying all over the furniture when you walk in. The salesman who helped me was spitting in a cup and a trashcan as he was helping me with my purchase. I’m not sure what happened to Ashley as it used to be an impressive furniture store. My experience was nothing but awful.
I called to cancel because of the weather. I was told he called the warehouse and he took care of it. The truck showed up after dark and wanted to unload in the rain. He called someone and I spoke to him and he said he couldn’t guarantee my furniture wouldn’t get wet. I refused to accept. Also I have three orders and only one was being delivered. I have spent almost 30,000 dollars on furniture and would like to receive it all at once during the daytime on a clear day. I guess I will see if you really read these evaluations. Hope we can get this straight. Thanks in advance.
Jamie was very helpful
I was taken care of quite well today. I was frustrated my piece hadn’t come in a long wait. I switched items and hopefully this will go as promised.
I was able to find the perfect piece of furniture for a small space in less than 20 minutes. My sales associate, Tia Barconey, was very knowledgeable about the furniture and thoroughly explained my various options. I appreciated her great customer service and her interest in being sure I was happy with my purchase.
I usually don't leave reviews, just let the managers know (good or bad), but for this experience I HAD to say something!! So with that being said, my experience working with Ms. Tia Barconey (Ashley Store New Orleans, LA) was above great!! She was very knowledgeable about her inventory, and what she didn't know, she ensured we didn't go without an answer. She was beyond professional, polite, & courteous the entire time!! If you ever need furniture from Ashley Furniture, and in the New Orleans area, please go see Tia Barconey, you will not be disappointed!!
I purchased a bed through Ashley almost 7 months ago. I haven't received my bed no one cares not even the managers. It's always I can't do anything will never recommend any one to get anything from this store. I work in customer service and I never complain but this is by far the worst place ever. No one calls you back its always an email. This store needs people that care. I would never get anything here.
Nola Jackson was awesome! No pressure salesman who was very knowledgeable on products, discounts and financing. Great experience 👍
Receive my sofa set with the damage after 8 weeks in the bottom of the sofa , we called they promise someone will come and fix it Then I reserve piece of cloth in the mail like I’m supposed to stitches myself no one ever call of show up
Excellent service.
The worse experience of my life. I bought a piece of furniture that comes unassembled. It was delivered and it was not the piece I ordered. So I went to the store and told them what happened. We went to the piece in the store and the piece of furniture had the wrong item # on it. So they ordered the piece I wanted. This was in September. I was waiting for my order today December 6th and I got a message that I wasn't home so they couldn't do the exchange. They sent me a picture of the house they went to and it wasn't my house. So I called the manager at the Clearview store and she told me I had to send a text, she couldn't help me. Then I called the 866 number and was given all kind of excuses. I wasn't home. I was home missed my doctors appointment and my exercise appointment waiting for them.. Then I was told they couldn't turn around because they were too far away and when I said that was unacceptable I was told the piece was damaged. How do they know it was damaged if it is unassembled in a box. I'm talking about exchanging one box for another box. NEVER will I deal with Ashley furniture again. It is easy to buy but you better hope there isn't a problem because you sure can't get it solved.
We ordered our furniture 1 year ago and just got a call to set up delivery. It shouldn't take a year to fulfill a furniture order. We canceled the order and won't be returning to Ashley.
If I could put negative stars I would. This company is horrible and customer service is obviously not their top priority. They delivered damaged furniture to my house and all they can offer is to repair the furniture and will not return the item. I’ve never been treated like this from any company I’ve done business with and will never buy furniture from this company again.
Angel was my sales person. She was extremely personable and inciteful. She put me at ease about my purchase and gave me a great deal.
The salesman was very friendly and helpful.
I’m upset with them right now no one called me about my living room set to tell Me I will not be receiving it in today which it was supposed to Be delivered today
Literally the most trash experience and I wasn’t expecting much to begin with. Mostly upset with customer service. You’re lucky if you get anyone on the phone before being disconnected. The person I talked to multiple times had such a horrible connection I can’t even hold a conversation because I quite literally can’t hear them and it never got better. Was told my bed would come at the end of December and get a phone call FROM THEM telling me it will arrive sooner on dec 2nd. Of course I hurry to make room/ clean/ etc . Call back to check on the delivery because I’ve heard nothing and it’s day before. Now it won’t be here until the 10th. Sitting with an empty torn apart bedroom for however long it takes this bed to come in. Dreading having to call to check on this later on. Just over all an annoying process
WORST EXPERIENCE EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!! I WOULD NOT RECOMMEND ANYONE TO SHOP AT THE ASHLEY LOCATED AT 5151 CITRUS BLVD., NEW ORLEANS, LA 70123.Sure the Salesperson was nice, but somewhat incompetent. I clearly expressed the date I was Closing on the home in which the furniture was to be delivered so I don't understand why four different employees called me to schedule a delivery prior to me even taking possession of the home. Needless-to-say, each employee said they would put a note in the system so I wouldn't receive a call until after I Close on the home. This apparently didn't occur.Now that I'm in the home, I can't seem to get the furniture delivered. After multiple automated messages informing me that the driver was on his way to my location, I receive a call from the driver nearly at 7 pm advising me that my merchandise was damaged. Really! His tone was nonchalant, and unprofessional. He offered no explanation or apology. Since such time, two other deliveries were scheduled but never materialized. I've requested a full refund and have yet to receive one...PATHETIC!!!!
Tia was great!!
Von was very helpful
Very friendly. Not pressured great selection. Wonderful experience.
Sales person was not enthusiastic or courteous at all. Your salespersons need some training. My receipt that was emailed to me is incorrect. It’s missing the armless loveseat!
Good knowledge of the product I was looking for.
I was very pleased with the showroom & Mr. Jamie Trent was extremely helpful. I will be returning to look for more furniture in the near future!
I enjoyed the experience 🤗
Great job. Didn’t try to oversell anything and focused on what I needed. Thank You.
My salesperson was Mr. Tony McCain whom did an awesome job. He was very knowledgeable and very professional.
Tia was very informative and explained the process throughly. She also answered all of my questions.
The salesperson & customer service were very friendly and easy to work with a great experience..
Only thing disappointed in was the delay in getting furniture
great
I had two customer service representatives helping me: Rebecca and Nolan!! They were soooo sweet and helpful and sooo patient! It was a big shopping day for me as everything I owned was lost due to hurricane damage, so I went to get a new mattress, box spring, sofa and a dinner table set. As soon as I walked in the door I was greeted by Rebecca and she took me all around the store to see what I liked. She was just so sweet and so attentive. When we got to the mattresses, Nolan stepped in to help and was also very sweet and attentive and also very knowledgeable. They did everything from showing me around, totaling up prices for different pieces I liked, making measurements, etc. And the furniture itself is in obvious great condition, looks extremely durable and well-made, attractive and very comfortable. At the end of our experience I told the manager twice that they both deserved raises, lol. 🙂 Thank you so much for the exceptional service you guys provided today, I just can’t thank you enough! It’s hard enough dealing with life, so having sweet employees like this to help me and others along the way just makes me so happy and satisfied! (:
Diego was very pleasant.
Very patient with us as we are complicated people lol! Helped us get measurements, multiple price ranges to better assist us with our budget. Absolutely wonderful and pleasant customer service. Angel, Nolan, and/or Rebecca have helped us and other family members with our purchases. Furniture has wonderful quality and comfort.
Very patient with us as we are comicated people lol! Helped us get measurements, multiple price ranges to better assist us with our budget. Absolutely wonderful and pleasant customer service. Angel, Nolan, and/or Rebecca have helped us and other family members with our purchases. Furniture has wonderful quality and comfort.
Do not accept any damaged goods from this store they will not resolve the matter. This store don’t honor their mistakes. The driver damaged my furniture in route. It’s been 6 months of trying to resolve this matter.
Worst delivery service I’ve ever seen. I cancelled my order after waiting 3 months and still haven’t received my order.
Von was very helpful and professional we enjoyed our shopping
The absolute worst shopping experience of ANYTHING I've purchased in my life. The sales team could care less about you actually getting your order. They get paid when they make the sale. I purchased A mattress 6 months ago and they have canceled every single delivery attempt because they state that they aren't able to get me a clean mattress. 9 attempts. 9 times I had to take off from work. No one in the store cares in the least. I think this isn't a real company. They take your money and hope you just get tired of fighting with them
Ashley furniture was very professional,courteous and polite. I was totally impressed and satisfied with my experience and purchase.
Worst Experience ever. Needless to say we ordered a couch and it took forever to come in. When the couch was delivered it was the wrong configuration and the back of the couch the boards were coming out. I refused the couch , they did bring the couch inside and take all the paper off this was when we noticed configuration was wrong and Boards coming out back. Again refused the couch. They are trying to charge me for a couch I do not have. The 2 delivery guys who could not speak english then loaded the couch back in the truck. The store is stating i have this couch that i do not have. Did the delivery guys steal the couch ? I did not sign for this product either. No one will call me back from Ashley i have gone to the store 3 times already . DO NOT ORDER FROM THIS COMPANY. I never Write reviews but I am beyond frustrated at this point . I WOULD GIVE ZERO STARS BUT THAT IS NOT AN OPTION HERE.
(Translated by Google) Since April I ordered my bed with all its accessories and to date I still don't always have it, they always come with the wrong order, my bed set is incomplete, its pieces always bring me the wrong ones, this would be like 7 times, the same thing happens 😒 (Original) Desde abril encargué mi cama con todo sus accesorios y asta la fecha todavía no la tengo siempre, vienen con que viene mal la orden mi set de cama esta incompleta sus piezas siempre me las traen equivocadas esta sería como la 7 veces qué pasa lo mismo 😒
My current living situation since we got rid of our furniture to make room for our new furniture. We purchased our two bedroom sets and mattresses in August and it was scheduled for delivery on 11/9. Needless to say ONLY our mattresses were delivered. We have called daily and the best they can do is have our furniture delivered by November 30th. I am not sure what to do at this point. Management is not responding and customer service is a joke. Save your sanity and shop elsewhere.
Shonte took the time to work with us and did a wonderful job. We had some quirky room restrictions but she found us what we needed for the right price.
Loved this store. It had a large variety of the type of living room sets we were looking for. Our salesperson was very informative and helpful. The plus side is they had the furniture in stock and could be delivered within 2 weeks. Definitely would buy from Ashley again.
Saleslady was super helpful
Nolan was AMAZING!! He was very professional, not pushy, and listened to what I was saying. He was able to get me approved and squared away in no time. I will be back and shop only with Nolan!!
Absolutely the most terribly run furniture company there is. Promises made are promises not kept. One department doesn't know anything so another department makes things up to support them. They lost two whole bedrooms worth of furniture that were purchased back in August. Guess I do have to give them credit though because they managed to deliver our mattresses although they did lose the actual beds, dressers, chests, end tables, etc. That's right they delivered mattresses but not the beds they go on. After getting our mattresses yesterday on November 9 I made calls to inquire about the actual furniture. Not one of the 6 different people I spoke to on the phone could give me a straight answer. One person actually told me our furniture was delivered a month ago on October 12 which would be great if it were true. Every single person I spoke to told me someone would be in contact with me later in the day but just like furniture they must have lost my phone number. I actually had to go to the store we made the purchase at to speak to someone who could give me a straight answer. Long story short they screwed up and sent my order back and subsequently canceled the order. The store manager who said he would call me within two hours to update me on our furniture had yet to do so in the past six hours. Totally surprising I know. Thanks for everything you have done to make this experience nice and terrible Ashly Furniture of New Orleans. Edited to say that they only get a damn star because it wouldn't let me post the review without giving at least one.
Thus far I have had the worst experience with Ashley’s Furniture. I ordered my furniture in June and was promised all both my bedroom sets in August. After 3 failed delivery attempts I was finally called in to inform us one of the beds was discontinued and we had to pick out another bed or another bedroom set. We ended up picking out another bedroom set and was told both set were in and were promised both set would be delivered last week of October. Well that didn’t happen and date was pushed back until 11/9/22. Now this includes taking off from work and moving schedules around. Get home today to find out one of the beds is on back order after being promised everything was in. At this point I am livid. I contacted the store in Harahan, LA and yes screaming and frustrated the representative hung up on me. I called back, she answered again, I asked to be transferred and she hung up on me again. I called back about 8 or 9 times for her not to answer the phone or for her to pickup and hang up. I eventually received a call back from another store representative whom refused to give me her name. I explained, I understand my frustration but her hatred and poor customer service made me feel like I never wanted to return to Ashley’s. How would she feel if she was living in a home with no furniture and she continued to receive broken promises? However, the representative promised to look into my issue and call me back but of course he did not. My mom contacted our sale person and he promised to call her back and he did not. She called him back several times and he did not return her phone call. I have everyones name except the woman who hung on me several times. Representative refused to give me her name. Worst service I’ve ever had.
Wished I could give minus stars! This store was the worst experience I have ever had purchasing anything! To try and make this short, we purchased a bed and mattress, took over 3 months to get it, then delivered wrong bed and mattress, they kept telling us lies over and over and when I asked our salesman to just be honest and tell us when we would be getting our bed and mattress he got offended and stopped communication all together! This store is horrible, you can't easily get anyone on the phone and no direct answers to simple questions! Thankfully we found this out before ordering other furniture that we needed. We will never purchase from Ashly furniture again. BEWARE!! JUST RUN!! Save yourself and headaches and go somewhere else.
We're are very satisfied with the purchase we made.The sales rep was very helpful and pleasant. She made sure in detail the choice we made was the right one. Ii enjoy doing business with Ashley.We have been customers since 2006. Mr.& Mrs.G.Brown
Diego was my sales person who assisted me with my purchase @ Ashley Furniture. He was very kind & helpful. I can’t wait for my Tempurpedic Mattress & bedroom set to come in. The set I purchased is very Chic & glamorous w/ some bling that suits me perfectly!
Quick and accommodating. Tia was very kind
I had a great experience. My salesman Jamie made my transaction go very easy and efficient. I will definitely be back to this store the next time I’m in the market to buy furniture.
The young gentleman I dealt with was very courteous and it was easy to purchase what I wanted. It was a very stress free experience. They have a beautiful showroom with quality furniture.
Ashley Furniture asked me to write this review. My recommendation is to not ever spent a penny with this organization. I don’t recommend them as they have not gotten anything right on my order and payment in full made on Jan3rd 2022. Here it is 10,5 months later and I have nothing pretty to show for it. They have both my money and merchandise in a hostage situation since they kept promising it would be delivered. But rather it got postponed over and over and over again. So here I am left waiting 👎👎👎
I went in there and asked to see if they had this chair I've been looking for. A worker, who seemed to be a bit younger responded to me "L + ratio + yb better + you fell off" I found it very confusing considering ratio is something you say to a twitter user when your comment gets more likes then their post. A very bad experience with this company.
Nice people. Very nice professional salesmanship. No high pressure tactics. Overall great experience.
It was May, when I have ordered my furnitures, supposed to be delivered in mid june. I have accepted to change my preferences because of the told availability. However, the delivery still not complete , three months delay for the thing that I only ordered because of the told availability. I feel cheated. Still missing a drawer. I have spend Friday night at home waiting for a wrong delivery, a morning delivery which was postponed. Will I work with Ashley again... I will do my furnitures by myself , it would be faster. However, I will keep waiting for the missing drawer stand that needs to be delivered, which I have paid four months ago. I should have started to search for my rights earlier. Only sales team works well at Ashley.
Told the salesperson we had plans on a particular date and no one would be home that day. We were told another date for delivery of furniture when indeed it was scheduled for the day we weren’t going to be home. Unnecessary stress during a big move shouldn’t happen especially when spending thousands due to a salespersons incompetence. What’s the point of sitting down face to face with them and telling them that date won’t work just for the salesperson to select that date. Wow just wow I really don’t understand but I won’t shop at Ashley’s furniture again.
They get less than 1 star for me. My experience with Ashley has been very disappointed. I have been waiting for furniture since may. The furniture was dirty and seam coming loose. Also my table wasn't assembly when it was deliver and I am still waiting for a representative to call back. Also, I am still waiting for a coffee table. Save you some trouble and order from another furniture store, very dissatisfied with Ashley furniture.
Shonte was very professional and knowledgeable about the items that I purchased. Her service was amazing, to say the least. I am very appreciative of how thorough and patient she was while helping me. Thanks!
After having a terrible experience at a competing store, Tia at Ashley Furniture was such a breath of air! It’s clear she loves what she does and it makes the process so much better. Everything was smooth and easy and it felt like I was working with a friend! I can’t wait to sleep on my new mattress! Thanks Tia!
Tia has EXCELLENT costumer service skills I love all of your furniture have a Blessed Day
Great experience in store
Order a kitchen table and it has taken three time for us to get a table and when we get the table we have to refuse the table because it has more damage than the table that got delivered. So now we are waiting on another table and chair’s. No help from Ashley
I have bought furniture from ashleys for 10years. The quality has changed. I also don't understand why the furniture isn't covered or in a box for delivery. I ordered a table and bedroom suite in July of 2022 and receive the table in September and the chairs were all messed up so there giving us a replacement and supposedly were getting it the end of October after being told beginning of October. Our headboard and footboard arrived October 12, 2022 and I saw.the guy taking it out of the truck it wasn't wrapped or in a box and it was broken so now I have to call and see how long for a replacement for something we purchased in July.
Although the delivery crew were delightful, getting the delivery scheduled was an impossible task. I would receive a call to set up a delivery only to have it cancelled (supposedly by the system). I would receive a call to schedule a delivery…again…not even realizing the prior one was canceled. This happened 4 times! Imagine waiting for furniture for 8 months and it taking 2 months to set up delivery. Ridiculous! They need a new delivery scheduling company in order to deliver better customer service.
Awesome team of people who went out of their way to make sure that I got the best deal possible.
Found something I liked but it was out of stock. Had a 5-6 wait then it's discontinued.
I'm soooo over Ashley. I understand everything has been backed up, but don't lie to get a sale. I selected my merchandise in July. The sales lady said I will get my merchandise July 29th. (Let her know not to make promises). It went from July 29th to August 20 to Sept 3rd to Sept 14th to Oct 4th. On Oct 4th finally received my order to discover that my dresser w/mirror nor nightstand came in. I called for the representative to say oh those pieces wasn't in. One thing I hate more than anything is to be lied to. Informed him that when I spoke to someone in September everything was in but the bed rail. So what happened and why didn't I get all my stuff. I was informed I would receive a call the next day to set up delivery and guess what NO call nor email. This has been the worst experience with little to not enough communication. Furniture I love, but don't tell someone what they want to hear to get a sale. Especially for someone like me who already been out of her home since the storm IDA over a year. Signed a very upset customer
I purchased my furniture from this store Labor Day weekend. We made sure to give the salesman our new address for delivery. They tried to deliver it to our old address and then took two weeks to get us scheduled for the delivery at our new address. Delivery day comes and they don’t show up. Call customer service who tells me there is a hold on the delivery and I will have to work it out with the store. The store is impossible to get ahold of by phone. Today (10/05/2022) I’m sitting in the parking lot waiting for them to open so I can get the disaster taken care of. If I could give less than one star I would have. Plus I was supposed to be charged 100.00 for delivery and they charged me 350.00.
Found the dresser and night stand right away. Had been looking online at several stores and didn't find what I wanted. Furniture is beautiful and good quality. Our assistant was new, but tried his best to help us threw the buying process with two different transactions,as my mother also bought a recliner at the same time. I would definitely buy from Ashley again in the future.
DO NOT BUY FROM THIS STORE. I purchased a couch in full on August 13th and paid for the insurance plan. I was guaranteed delivery by September 14th. It was pushed to October 7th and then cancelled again on October 4th with no given date when it will be available. The Sales Manager told me it was in stock which led to me purchasing the couch, if it wasn't in stock I would've gladly looked at other models in store, but instead it seemed they were only worried about the sale. It's ridiculous that a company would create an environment that incentivizes employees to lie to customers just to make a sale.
We didn’t get all of the parts of the bed we ordered. A partial order arrived after waiting months. Called customer service . The woman said she had no idea where our furniture was / or when we would get it. Terrible experience.
I swore to boycott Ashley due to an experience my mother had last year that never got resolved. I gave them one more opportunity and had Nolan when I went in. Amazing salesperson. I hate salespeople that linger on top of me, but he would check in and give me ample time to be alone and think. He would show features of what we were looking at and then step away. Best experience I've ever had with a salesperson. Now, I just hope delivery goes just as smoothly (the issue my mother had last year where she was told a different delivery date over 10 times and took approximately 7-8 months to receive her order she was told would take 2 months). Thank you, Nolan, for making this a great experience so far.
I was able to get my refund after I was notified here on Yelp! However will never shop there again.
Nathan was awesome!!!!!!!
If there were zero stars I would have given it. We purchased “in stock furniture” was called the morning of the delivery and told the items had not arrived for delivery. “In Stock”. We were in a crunch and needed furniture for relative coming. We went to the store to get a refund and after 30 minutes was told the manager needed to sign off on it. 15 minutes later he still had not come and my wife walked and found him. He had some papers and was walking the floor and told my wife “ I was coming when I was finished”. Long story short, they would not give the refund there because we paid cash. Was told we would receive a mailed check in 14 days and here is day 20 and no check. To make it worse, they did not want to give us a receipt showing we returned it and finally the same rude manager Jim finally wrote on a receipt that we returned the items and was due a refund via mailed check. Wow customer service. However Anthony the sales person was amaZing and someone with a sales position somewhere should contact him and make him part of their team. Jim doesn’t deserve him. Part 2: I followed the instructions as asked today and finally got somewhere. After reviewing the cancellation, they are now sending my check and I should get it in the next 7-10 days. So it will be 29-31 days before my refund is sent because Jim the manager never sent it to accounting to process the refund and there was no record of a return to be sent to me. Wow, Jim. Great Customer Service.
Tia was an awesome sales person. Kind and courteous.. made the experience.
Cool
Ashley furniture only cares if you are there... If you call after they will not return calls or address their installers stealing from you(my cordless drill) when you call you get sent overseas to their customer don't care dept. Call my about my missing item/tool. And that they also let a bed for my 5yr unsafe and missing parts!!!
I had a great experience! Ask for Tony to show you around if you go to the Harahan, LA location. He worked with our requests and budget as well as went above & beyond! We’re happy Customers!
Waiting since December 2021 for a Dinning room set. What a big Disappointment, My past experience were good. Unfortunately they have lost all my future business and references.
This was possibly the worst purchasing experience I've ever had. They promise big and deliver small. You really cannot trust their delivery times. They will just keep kicking the can down the road. For us it started out as 30 days and became four months and we still haven't received all of our furniture. Never again.
Cindy was very nice and extremely helpful. She really knows the products at Ashley.
Nolan was extremely helpful and friendly! I came in to see if Ashley could match prices on their furniture from a different store, not only did they match the price but they exceeded my expectations!! Thank you to the kind staff that helped me purchase furniture for my new home!
Anthony was very friendly, professional and just give us that outstanding customer service that you just don't get anymore.
Show room floor was very clean and a good selection to choose from. Shonte Wiley was amazing to work with and we will be back b/c of her.
I was very pleased with Tia. She was very knowledgeable about the furniture. I liked the fact that she remembered me from when I came in to browse before. The only thing I don’t like about my purchase is the long time frame I have to wait for delivery. Other than that I loved my Ashley experience and will definitely come back and see Tia.
I am so sorry that I purchased any my furniture from Ashley Home but it will not happen again, they have definitely lost a customer. The customer service is awful (of course after you purchase), and the furniture was delivered to my home damaged and was rejected on 4 seperate occassions after waiting seven months to get it. Let's just think logical here, why would a company send out a table top and 4 chairs (2 of which were damaged) and then tell the customer we are not sure when the base is going to arrive? I clearly stated that I'm NOT accepting that because once I do I'm stuck with it there is no returning it and the dispatcher said that is correct but we will get the base we just don't know when. Well my house is NOT the warehouse when you get EVERYTHING I paid for bring it back until then I don't want the table top without anything to hold it up. This picture will show how they delivered broken chairs to my house and thought it was okay... where is quality control, does anyone inspect this furniture? The place where customer service and customers obvious come LAST.
Waited twice the amount of time that was originally stated. Contacting customer service is almost impossible. You shipped 2 wrong items. Couldn’t get in touch with customer service couldn’t get in touch with the store. Had to make a trip to store you see about wrong items. Everything in my home is from Ashley, it might be time to seek a different store
The men were friendly and nice but my dining set came missing parts & table top & glass center pieces has scratches. Please keep in mind I ordered this set in stock and took 2 whole months to get. Very disappointed because when I called right after gentleman left the lady told me ticket was still out couldn’t take information on that ticket yet call back tomorrow to see about service department schedule. I don’t think I’ll buying anything from Ashley Furniture in the future
On Sat. Sept. 3 we bought a full mattress that was promised to be delivered on Thur. Sept. 8. Everything was set for delivery until I got a call at 7am on Thur. Sept. 8. The woman on the phone said that they did not have my mattress and didn't know when it would be in which I needed for this weekend. We went to Ashley in Elmwood to see what was the problem because no one answered the phone. They did not have any and it would take at least 2 weeks so we canceled the order. We should get a refund sometime in the next 4 weeks because I wrote a check. While at another store buying a mattress I received a text saying my mattress from Ashley will be delivered in the next 10 minutes. 🤣
Parents ordered a sofa & loveseat combo. Was confirmed for delivery Friday September 2nd, it never came. Then my parents spent the rest of Friday and half of Saturday trying to figure out what the hell is going on with their furniture. My dad was told that it fell off the truck, then was told it wasn't even on the truck by someone else. The manager of this store refuses to return their calls, corporate refuses to return their calls, and the person that did the sale and front desk workers are trying to give them the run around. They won't give a new solid delivery date, and won't give them the number to the warehouse to see if their furniture is even there. ABSOLUTELY AVOID THIS STORE AT ALL COST!!!
Bought furniture in June, wasn’t delivered until august which is fine i knew the items were on backorder. August finally arrives and my dresser arrives with a hole in the back. I took off work once and don’t have the flexibility to keep taking off work. I was initially told delivery was only available on Tuesday and Thursday now I’m being told Wednesday and Friday. It’s now September and i still have the dresser with the hole. The whole process has been frustrating to say the least, Definitely won’t do business again.
Shonte' helped me pick out some furnishings. Such a sweet person. I will ask for her anytime I go in the store. Lots of great things that I couldn't find anywhere else.
Ashley furniture have poor customer service and communication 🙄. I've spoke with several representatives and even went personally in the store and spoke with manager in Harahan, La who stated all my items were in only to be delivered partial pieces. I've updated my address at least 4 times and they still delivered my mattress to an old address. The representatives are not knowledgeable and just tell you what you want to hear. I
My associate name was Shante. She was very pleasant. I came with a bed in mind that I saw on the internet but it wasn’t in the store. She asked me if I wanted to look around which to the pressure off , by having someone standing over me and watching my every move. I found 2 beds I like but didn’t want to make a decision right away. She gave me her card and told me to think about it, but also reminded me to make a decision before Monday since it was the Labor Day Sale going on. So I came back once I made my decision and she got the job done. Thanks Shante.
Excellent customer service from Mr. Tony.. We had found a design online that we wanted, but the delivery time was way in October. Mr. Tony confirmed local stock in store with same pricing and way better delivery time.
Ashley furniture says anything to get the sale. Once they have the sale it takes an act of congress to get the correct furniture and have it delivered.
If I could give a 0 I would. Waited over 3 months for my furniture and when they finally set up a delivery date ,the driver stated I didn't answer the phone or my door..My friend and I was seated in my apartment less than 3ft from my door waiting. THEY LIED...on the 2nd delivery date my furniture that I Waited so long for had water damage and big chips on the chest and dresser.The headboard was not damage but the foot board and side rails were not on the truck..I told them to take it all back..I'm going to go and get a refund..I very disappointed in Ashley's..
I will never buy anything from Ashley Furniture again. Bought a table & 5 chairs 6 months ago, & was told it would be here in 1.5-2 months. I understand things are behind & this happens, but I never ONCE got a call letting me know what was going on. When the table finally got delivered, only 1 chair showed up. Delivery guys said the rest would be here in 2 weeks. This company is so unprofessional it’s mind blowing. Only good thing i can say in the whole process is the delivery guys were very nice.
Great service from sales to customer service!!
The worst furniture purchase I have ever experienced. Do not do business with these people. I purchased a bedroom set & mattress February 18, 2022. The mattress was sold with free delivery, however was charged for delivery. I had to go back to the store for a credit. The furniture had to be ordered & was supposed to be delivered in early May. When the furniture didn't arrive as promised, I called to check the status. They stated it would be another 6 to 8 weeks before that can give me a delivery date. In June 2022 the furniture was delivered. The father & son contractor delivery guys were not even physically fit to move the furniture. They struggled. The furniture was delivered with numerous defects to include gobs & scratches. Two of the drawers on the furniture don't open & close properly. Delivery guys stated a Customer Service Rep would call me tomorrow. No one ever called. A tech came out on 8/23 but didn't do anything but take pictures again. He stated Customer Service will call tomorrow. As of this date, I have not heard from anyone. I have called customer service & have been given the run around. As of 8/30/2022 this issue had not been addressed or resolved. Do not do business with this store!
ANGEL WAS AMAZING!! THANK YOU SO MUCH!
I specially rate Mrs jennifer for being the best and legitimate forex account manager. she rescued me from financial debts due to previous scams by fake brokers. For the past two months I have been with her company all my profits are being paid i have never been asked to pay any withdrawal charges please take note about that. Contact jennifer smith Via for more info Email: jenifersmith1100@gmail.com WhatsApp: +17816060994
I came away more than satisfied. Great customer service. I found exactly what I wanted and the 5 year interest free financing made it affordable.
Sales person placed order for wrong height bar stools. When they were delivered, I had to go to the store to get it straightened out, then wait two more weeks for delivery date. The new bar stools were supposed to be delivered yesterday. Got four texts saying delivery truck was 16 minutes away. No delivery was made! Called the store and they don’t have a clue and don’t care! Just said they would reschedule a delivery for the 31st! I wish I had read all the terrible reviews before I bought furniture!
The young man was great and very helpful. He fixed everything I asked him to fix.
Choosing to buy furniture from Ashley has turned into one of the worst decisions I’ve made in recent memory. It’s been 10 months since I’ve placed my order and I am still waiting on items to be delivered. Their delivery operations make no sense and their customer “care” team is a joke. No one has a clue where inventory is and all you get when you call about your delivery is an estimated date which is simply 2-4 weeks from the day you called…every single time. They do offer some very attractive financing, so if your willing to wait 6-12 months for something to come in, then Ashley is not a bad choice. Telling all my family and friends to steer clear of Ashley.
My delivery from Ashley Furnishings Elmwood wss OUTSTANDING!
Darren was absolutely wonderful. He was extremely helpful, knowledgeable, personable, and truly a delight to work with.
We bought our first ever couch today and our sales rep, John, was so wonderful and helpful. Just an honest and kind good hearted gentleman. He answered all of our questions thoroughly and made the process super easy for us and helped us with a payment plan! Definitely will be back to see him and help us furnish our new space!
Very good experience. Tyler Archuleta was very helpful and accommodating. Other sales staff he asked questions were helpful and courteous.
Absolutely disgusting the way they treat their customers. Spent $1100 on a sofa and never got it and they refuse to cancel or refund my order. DO NOT order from Ashley.
Never order from Asley furniture order never came sales man hung up on me nothing but excuses excuses bad service husband had to take off work he even received a text saying that they were on there way I will never do service or recommend them to absolutely anyone They are the worst furniture place I ever dealt with I'm taking my business elsewhere . No stars
If your furniture is not perfect on delivery be ready for a year of headaches and broken promises. Our initial delivery was a bedroom set and a coffee table. one item from the bedroom set was damaged and we did not accept delivery however we didn't see the damage to the coffee table until later. Addressing the concern with the damage dresser no problems at all everything went fine. However, Dealing with the call center to get the table addressed was a nightmare, I had to go to the store in person to start getting resolution. Then they attempted to deliver the replacement table, 3 different times all showed up broken. Again visits to the store, we then ordered a different type of table, Now simple issues with delivery began. We'd receive a text confirming our delivery, then no one shows up or We get a call saying they do not have our table. Again a visit to the store occurs, This goes on for another month of missed delivery dates. Then We dealt with a different manager who assured us it was escalated and we'd get our table. Guess what we haven't received our table.
Tia was great and easy to work with
Good luck getting someone to answer the phone there at the front desk!!!! So FRUSTRATING!!!!
This whole experience has been a joke. Every negative review on here is totally accurate. I spent 3500 on a couch on June 16th, and was told it was in stock and would be delivered on June 25th. So we sold our couches in preparation of the delivery of our new couch. I called customer service to get a delivery update on the 25th and they said if you didn’t receive a call to confirm delivery, it wasn’t set up. So we were told that the next available date was July 7th so we said ok. Well that came and went and never heard anything from anyone. After multiple calls to customer service and our salesman, we are continually lied to and every time they tell us another 2 weeks.. They obviously don’t understand the term “in stock” and honestly I don’t think they care. Customer service is horrible and can’t help with anything. If they would have just told us from the beginning that it would take several months for our delivery, we would have been totally fine with it, but instead they would rather lie to get the sale.
Great quality furniture excellent in service customer service but delivery is kind of a long waiting period but overall once you get your items you’re highly satisfied
The customer service with this company is the worst. The order I placed has been rescheduled 4 times the salesman didnt inform me of the 2-16 week estimated delivery date. The fact that the delivery dates are always estimated is a big turn off for me. Needless to say I will no longer do business with this company and I advise anyone that’s buying furniture to go elsewhere. When I left the store I was given a delivery date that never existed. Im never contacted about the changes in delivery I find out when I call the day before the date. THIS COMPANY IS A SCAM AND FRAUD I UNDERSTAND THE COMMISSION IS NEEDED BUT IF YOU SIMPLY TELL THE CUSTOMER THE TRUTH THE PROCESS WOULD BE MUCH BETTER. GET IT TOGETHER AND STOP LYING TO YOUR CUSTOMERS!!!
The delivery guys did a great job. Everything was delivered trouble free.
I’d leave a negative if I could. Ordered May 6th $5400 living room set ect. After several phone calls, going in the store I’m still waiting on my furniture. Quick to take your money about 7 sales ppl sitting around waiting to make a sale but once you pay for the product that’s a wrap. Forget about the furniture and just be surprise when it does show 6,9…however many months later. I was warned by family members to be patient as they will tell you many different dates each time you call or go in but none of that info will be accurate. Purchased this furniture prior to buying my home I wasn’t expecting anything other than what I was told 1st week or June. Fool me once never again.
Great customer service and they make it happen!
Excellent service and great selection. Nolan was my salesman and was an absolute pleasure to work with. Very cordial and professional, very much recommended!
I bought a bedroom set and kitchen table from there 2 years ago and have been satisfied thus far. So I went back today and was greeted by Cindy Champagne she gave me a woman's perspective (Means my wife was not with me) And help me choose the right sectional for my living room and sofa for my Mancave also a bed for my 8 yr. Old son. The bed wasn't on the floor but I told her what my son was looking for and she nailed it. So if you in the market for great furniture that won't break the bank I highly recommend going to Ashley furniture in Harahan and ask for Cindy Champagne. She is down-to-earth and doesn't rush you or push you to buy. Cindy is Making Furniture Shopping Great Again! Thank you Mrs Cindy
THIS COMPANY IS THE WORST. I PLACED AN ORDER ON 07/02 WAS TOLD THE ITEMS I ORDERED WERE IN STOCK AND THAT THE DELIVERY DATE WOULD BE 07/23. THIS WEEK CAME NO COMMUNICATION I REACHED OUT AND WAS TOLD THE DELIVERY WOULD NOW BE 08/02. I RECEIVED A TEXT TODAY WITH A DIFFERENT DATE AFTER TAKING OFF FROM WORK ON 08/02. THIS COMPANY REALLY NEEDS TO DO BETTER WITH COMMUNICATION AND KNOW THAT A CUSTOMER DOES HAVE OTHER OBLIGATIONS. GET IT TOGETHER ASHLEY. NEEDLESS TO SAY THIS WILL BE MY LAST PURCHASE AND IF THE DATE CHANGES AGAIN I WILL GET A FULL REFUND😳
Horrible experience! It’s been over a year and still my order is not complete! They are terrible!
I ordered a living room set and was told it would be delivered later in the week. Seven weeks later, it was delivered and is damaged. No reply from repair center, yet. Now, 3 days later, my recliner broke!!!
Nikki was the only positive part of this experience. We financed our couch in January, 6 months later because it HASNT BEEN DELIVERED they're forcing us to refinance. Why should my credit take the hit when they sold a couch that wouldn't be delivered for 6 months? They told me 4 months. Also whoever i just talked to on the phone was rude & uncaring. Never again.
Nothing was smooth was supposed to get furniture 6-6 and missing pieces. Supposed to be here for the fifth time still not here now we have gotten rid of our old bed be a use it was guaranteed this time. Is still sitting in Houston, where it has been since May 13th.
Cindy was awesome!!!! She was very knowledgeable and personable.
The drivers were very courteous and patient so they could vacuum the area after the old furniture was moved. They were also very knowledgeable on the pieces of furniture and putting them together.
Good professional customer rep..She knew how to treat people.Warm. understanding by far different than others at Houma store.I will recommend this femal to anyone in need of furniture
Edit to say its November 21st and i still dont have my headboard and footboard!!! Its been 4 months!!! I made a purchase on July 2nd with Cindy Champagne. She was very patient and helped with my order of a dining table, bed room suit and mattress. Only negative I can say is she gave me her cell number to call so we could go over shipping dates for my items and I texted her twice on separate days a week and half later and never heard back from her. I ended up having to call the store and another sales representative went over everything with me. Today is July 13th and I still have not heard back from her. She was very nice, I guess you have to be to get the sales but the great customer service shouldn't end after the sale.
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Everything was great but one piece of the sofa had a few dirty spots. We were given a few options. We kept the piece because the spots look like they can be easily cleaned. We bought the protection plan, so really it shouldn't be an issue. So far, everyone we have interacted with has been knowledgeable, polite, and helpful.
IF YOU DON'T WANT TO GET YOUR MONEY STOLEN FROM YOU PLEASE DO NOT SHOP AT ASHLEY FURNITURE STOPE IN ELMWOOD SHOPPING CENTER!!!!!!!! I made a purchase there for OVER $4,000.00. I was supposed to have receive a DISCOUNT for OVER $640.00. I DID NOT RECEIVE this discount I was charged the discount. When I want to the store to question the discount I was treated very disrespectfuly, as if I was ignorant and didn't know how to add,with extreme contempt, I was yelled at, I was treated horribly as if I was stealing the discount that was offered to me from their salesperson. Then I was told that the salesperson charged a payment to my credit card WITH OUT MY PERMISSION!!!!! and the bill was already paid in full which had proof of because I showed them my credit card statement. I demanded a TOTAL refund and on top of that I had to pay a restocking fee for $340.67 for the merchandise I NEVER RECEIVED because it's store policy when you don't cancel your order with in 24 hours. I started that I wanted the order that I purchased, all I wanted was the discount that I was told that I was entitled too, I was REFUSED!!! I WILL NEVER SHOP AT ASHLEY FURNITURE again in my life!!!!! I advise all of you to do the same. BOYCOTT ASHLEY FURNITURE immediately!!!!!!
As soon as I walk through the door I had someone asking me do I need help and the guy walked me around the whole store and make sure I understood everything and look for everything that I needed I will go back again and tell my friends my first time in the store and it will not be my last time I will go back again
Superior customer service by angel and nolan. Pleasure to work with angel. Ashley is great! Ask for angel!
Salesman Roderick was very nice. Very professional. Will definitely be back. Ashley Furniture through out home. The quality is very good.
Our sales rep Diego was extremely helpful and polite. He went above and beyond to help us find everything we needed for our new house. We will definitely be back to see Diego for some of the other things we need.
I had an great experience while buying my bedroom set at Ashley. Ms. Angelica was awesome and so patient with me . She truly made my first time buying from Ashley a great one!!! Recommend her ☺️
We have been waiting on the dining room set for many months but no one could tell us a definitive answer on the delivery. Mr. Jim, Ms. Cecilia, and Mr. Kyler assisted us to get a new set that was in stock. They were professional and EXTREMELY helpful. We look forward to our new purchase as well as shopping there again.
Anthony was super helpful and professional. It was a quick and painless transaction because we knew exactly what we wanted by the time we crossed his path. Anthony offered us price matching for cheaper prices found online. He also recommended a phenomenal place for lunch! Thank you Anthony
They really do want to sell you anything. Stop following me through the store, lurking in the shadows!🤦♂️
My sales rep - Mr. Nolan J. was a pleasure to work with. He is extremely knowledgeable about all of Ashley’s furniture and provides excellent information. I have purchased several items from Nolan and would highly recommend him to everyone! Great furniture and a wonderful Christian salesman! I will return for more furniture.
Everything was fine until I needed to use my warranty. I paid $4,000 for this couch two weeks ago. When you pay that much for a couch, you are paying for a warranty. Otherwise, you’d go to American Factory Direct or Rooms to Go and get the same/similar couch for $1,500 less. I needed to get a pillow liner replaced (which is covered under my warranty). In just two weeks, the couch has been discontinued with no parts available. Imagine that. And their only solution? Over a period of 60-90 days, they will take the giant sectional out of my living and exchange for something else (that I didn’t want). Over a pillow liner. Ridiculous. So, the warranty they use to justify their higher costs? Completely worthless. Do not shop here. The same couch I bought from here I also found out Rooms to Go for $1,500 less. American Factory Direct is also great and way cheaper. You have to pay extra for warranties. But I’m literally having to call Rooms to Go and buy a liner for this couch right now because the warranty sold here are worthless. Save your money! Buyer beware!
I have had nothing but good experiences with Ashley store in Elmwood. Kelly was very helpful and knowledgeable on the mattresses I was considering. Will definitely come back to look at a bedroom set.
We walked through several furniture stores looking for the particular style and colors that we wanted. We found what we wanted there at Ashley. Thank you to Cindy Champagne, sales rep that walked through with us to locate the items we wanted. She took the time and explained all the details of each item. She answered all of our questions. Finally, purchase price and financing were right in our ballpark.
This review is strictly for customer service ... for get trying to get any one on the phone for any help at all. The the options they give you such as click 1 for delivery. 2. For for sales ect ect . Well they don't work . So be prepared to stay on hold for 35 to 40 mins. To ask a question that could be handled in 5. ALSO if they tell you it's in stock... just no it's not ..... be prepared to be lied to. ALL THE REVIEWS HERE ARE PRETTY ACCURATE
Great seevice! Greeted as soon as I walked in! Was told about the specials and found exactly what I wanted. Glad I came to Ashley! I have to change this review! This company is a fraud! They are false advertising items that are not available. The items are not even at the warehouse. I need to soeak with the manager/owner at this store. Its unfair. You are misleading customers.
Mr John was a real pro...
I was very dissatisfied with my experience. #1 my salesman was new. He did not follow up at all.#2 I came to store and I assume he turned me over yo a msg. He choked my order. The initial order was made on 6/18/22. 4 mos is a long time to wait for furn. The first del. date they said RED was not available. I asked if BLUE was avail. they said yes. They put me on hold came back and said BLUE was not available. SO I. SAID IF I STILL HAD TO WAIT I WOULD WAIT FOR RED MY ORIGINAL CHOICE. MY FURN. WAS DEL 10/14/22. THE. COLOR IS BLUE. I accepted it because I did not want to wait another 4 mos. What kind of satisfaction can u give me. Janice Billings
John is the best look for him when you go there . nice furniture good prices and he will give you the best deal.
I order kitchen set and master bedroom back in February of this yr. Now by calling a couple times and just to see about status of my order. They always would say half my order is in,so I said wait until it all comes in,well to my surprise. The delivery is set for Saturday, someone call today and said only partial . Well now I dont have a frame to put up the bed. So I asked let's wait until that part comes in,well I was informed my items can be sold to the next person waiting. I ask what happens if it is damaged and no response. I paid cash for these itemsThere care team is a joke they lied each and every time. I could go on more. These are the hidden things they don't tell you. Oh ,wait they advised on Memorial weekend items are stock up.. All they had to be was honest and not lie. I am so Dissatisfied.i really don't want to give a star but 1/2.
Cindy was very helpful on my daughters new table purchase.
We’ve been here twice and received excellent service! Anthony was very helpful and knowledgeable about finding the perfect bed for my husband and I and thoroughly went through all warranties and policies with us. We will definitely shop here in the future!
My salesperson was very attentive and knowledgeable. She was not pushy, showed me just what I was looking for and asked if there was anything else she could help me with that evening. Such a relaxing shopping experience.
My sales person Tia, was very pleasant and most definitely helpful. Which lead me to my sale. Thanks Tia!
Purchase a Mattress for my elderly grandmother in which they told me it could be returned at the time of purchase. Mattress was delivered, grandmother felt it was too soft. The mattress was never taken out of its plastics. Went to the store the same day it was delivered to return the mattress they told they start a new policy were you cant return the mattress. The store employee told me wait 30 days and try returning it then, which makes zero since to me. Spoke with a supervisors who told they should accept it since its still in the plastic. Been about two weeks and still every time I go to the store I get the same responds. Store told me call corporate, which I did. Corporate stated that its up to the store to accept the mattress as return....WOW!!! so the store is just basically giving me and my grandmother the run around for no reason. Would not recommend purchasing anything from this Ashley location in Harahan.
Tia was very helpful in getting me my dream dining room set!!!! I definitely recommend her at the harahan store!
I had a great experience at Ashley. Found what I wanted and the price and service could not have been better. So glad I went.
Visited today looking for multiple items but was ignored repeatedly. There were numerous employees that glanced and then kept walking. If you’re spending thousands on furniture, go somewhere else that will actually value your time and money.
If you’re looking for furniture, this is the place to go, but make sure you ask for Nolan! It can be intimidating and overwhelming shopping for furniture, but I’ve never felt this way here. They take care of you from the moment you walk in all the way through delivery. We’ve bought three large items for our house and honestly we’ll never go anywhere else. Thanks again, Nolan!
My Customer Service experience during my visit was Excellent. The Customer Service Attendant did an excellent job. When I arrived there they were prompt in getting someone to help me. Also when I told the attendant what I was looking for she was knowledgeable and was able to help me make the correct choice. She was very informative regarding their policies on returns if the delivery order was incorrect upon arrival. I had a Very Good Shopping Experience Today!
Delivery was VERY LATE 8:35 PM, not drivers fault , ( minus star due to this) probably # of deliveries they were given. This would be a warehouse issue. I was #18 and the last stop originally scheduled for 4:30 to 7;30. Once they arrived, they were courteous and worked quickly. I wasn't able inspect until they left , but he did tell me report within 72 hrs. There are some issues I will be reporting. Despite lateness, I do like my furniture and it looks nice.
We went in knowing what we were looking for. Service was quick and they matched the online price.
Our salesman Darren was great. He was very patient while we browsed around trying to decide on which sofa to purchase. We didn't feel pressured or rushed. It was a pleasurable experience.
Mr. Jamie was absolutely sweet and welcoming. I would purchase more items just to talk with him. We was so kind and down to earth. 😊
Cindy Champagne was extremely helpful and patient in helping me get a new couch and table. She was fantastic.
Roderick was great and thorough! Thank you so much! Can’t wait to get my new dining room set.
Just was not pleased about delivery charges of 139.00 for about 10 miles.
Nola was extremely helpful & accommodated all my needs.
Horrible I will never purchase from Ashley again.
We had a great furniture buying experience at Ashley in Harahan. Nolan, our salesman, really helped us pick out furniture for three rooms. We got a great deal!
Miss Cindy was more than helpful and created a welcoming experience!
Roderick was great. He took time and showed me many pieces, some more than once. He was not pushy and very patient.
I was please with the service the Sale associate gave me the day I made my purchase.
I went at the end of March to find my daughter some toddler furniture and I was pleased with a few pieces they had. I was even more impressed with Nolan Jackson who helped me with everything and was even able to offered some better prices. He was well informed and was able to answer all my questions. He walked around with us and helped show us all the possible choices for my toddler. He was very polite and funny. My only down fall is at no point did he mention that it would take 12-16 weeks to receive my furniture. So I get home and three weeks have pass and I call to figure out what’s going on and the automatic system inform me my furniture won’t be ready for a long time. He went over all the paper work with me but that little line at the top he seemed to ignore. But overall, he was a very good salesman. Updated.9/22- it was 17 weeks after my purchase and they still asked me to wait six more weeks. I ended up just having to cancel the furniture and go elsewhere. I had my New furniture 5 days after my purchase date with another company!!
I love how helpful our sales woman was! She got us the best deal and made the process of purchasing a new table as efficient as possible. Can’t wait to have our table delivered!
I had to reschedule my delivery a couple of times due to my home renovations taking longer than expected. I am appreciative that Ashley was so patient with me. However, when my items arrived today, my white leather desk chair was completely filthy. The driver said jr had been taken out of its packaging prior to him it up. I had to get some cleaner to scrub away the stains. The chair is still not 100% clean.
Gabriella was a great sales person. She got me the deal for my funiture. We’ll be returning for future purchases.
We bought an electronic recliner from on line . My Burt and Henry)sons wanted their 85 years old Paw Paw to have a recliner to help him get up easily. Well it just stop working. Called the service line helps a little service men can out can't fix. We are stuck with a broken chair because we brought on line so the local store can't help we lost $800 dollars. I shopped at Ashley Furniture Now I will not shop there anymore!!! ( We have a receipt that we bought it !! Local store can't take it back because it an online purchase. Just wanted someone to do right by this so sad.)
Mark was very nice, knowledgeable about the pieces I was looking for and extremely helpful.
The salesman was a great pleasure to work with I give him a hundred and 10% I will highly recommend Ashley Furniture store thank you again
Nolan Jackson was very knowledgeable and helpful with our furniture purchase.
Kelly was really nice and very thorough.Welcome to New Orleans!
Roger was great to work with. I found him friendly, listened to my needs and addressed them in a timely manner. I will definitely advise my friends to come see him for all their furniture needs.
I purchased furniture from this store in December 2021. I paid in full. I understood that it would be March when I was to receive delivery. Yay, covid. It is now May, I have no furniture, I don't have a delivery date, I have no answers and if you call the number listed you will get an automated reply that states you can expect your furniture in 2 to 6 weeks. DON'T BELIEVE IT.
Don't buy from here and get anything delivered. Ordered a bunch of furniture got delivered with no hardware and missing pieces. Tried calling to speak to some one to resolve the issue and took forever to get someone on the phone. And when I finally did I kept getting hung up on. You would think they would call back cause they have my number but of course not. Customer service here is horrible. Now I have to wait 10 more business days to get the parts that I was missing. So I have a head board and footboard that I can't put together and have to sleep on my mattress on the floor till it comes in because knowing my furniture was being delivered today i got rid of all my old furniture. NEVER again will I buy anything from Ashley.
Anthony was an amazing sales agent .. he greeted us as soon as we walking in … thank you so much .
Shoping was pretty easy, especially since I walked in not really knowing what I wanted. Tony was super helpful and gave me all the options and pros and cons of all the pieces I looked at. Would definitely recommend!
Nolan Jackson is professional and knowledgeable.
Tia Barconey was very pleasant and polite you all ought to be glad that MS Tia is apart of your team she is awesome thanks Tia
Okay
Mr.Jamie,was very helpful,and resourceful in helping my wife, and myself on choosing the right furniture for our grand son room.mr Jamie,also was very nice, and professional with the both of us.We really enjoyed our visit at Ashley store,with Mr.Jamie,thank you 😀.
My saleslady Tia was very helpful and very friendly. She made my shopping experience wonderful. Thank you Tia!
I had a superior salesman, personable, friendly and knowledgeable!! Gave me the time to consider all available loveseats. Check out was a breeze. NO HIGH PRESSURE HERE !! Good prices and a great atmosphere. Highly recommended!!
Mr John was a very nice salesman person he knows his work i bought a bedroom set thank you mr john keep up the good work with that beautiful smile 😍
My experience purchasing a sofa set was very present thanks to my awesome saleswoman Sara. She wasn’t pushy or overbearing like most furniture salesman, which was the main reason we purchased though her. Awesome job!!
Nolan was great, so easy to work with and got us a great deal on exactly what we were looking for
Nolan was great and covers everything. Very knowledgeable
She was awesome and gave an amazing job
Searching for furniture isn’t always a fun experience, but the Ashley store in Elmwood and all of their employees made this time of rebuilding amazing. Especially our team. Love this place!
Enjoyed my experience at Ashley furniture store. My salesperson, Nolan was very accommodating. Would recommend Ashley in Harrahan for future purchases and invite others to give them a visit as well!!
DO NOT PURCHASE ANYTHING FROM ASHLEY!!If I had an option for zero stars I would choose that. I purchased a dining room table, a sectional and bed room furniture. When it was originally supposed to be delivered I took off work to be there for the furniture to be delivered, an hour and a half before my delivery window time I had a missed call, since it was an area code I recognized I called back, it was Ashley customer service. Upon speaking to someone I asked if they're close with my delivery and they said I had nothing being delivered that day. After being told an hour and a half before my delivery window they gave me the run around so I decided to call my local store in Harahan. I called and was out on hold for 2 hours to be hung up on. After finally being helped we set up a new delivery date. Every single piece of bedroom furniture I had was chipped and scratched. Three of the four dining room hairs has wobbly legs and when the final pieces to my couch arrived it has a huge hole and tear in it. I would not recommend anyone use Ashley, I wish I went to Rooms to go. Stay away from Ashley!
The money that was deducted from my purchase was put back in my account and deducted again. When I called them about it, I was told this just happens sometimes and it will eventually stop. They said there was nothing they could do.
I walked past several store representatives several times and not one greeted me. The energy of the employees was low, filled with sarcasm once I did get help. Finally, once greeted after standing in a state of class fusion seeking assistance, one lady j dictated that they were working on important paperwork. I did purchase a table that I wanted and had been looking for, but I felt like I had to practically beg him to sell it to me.
The manager, Mark, was great. Informative and straight up. Not pushy but kind and personable!
Very helpful staff. Worked with us and were able to get us what we came in for.
I was greeted right way. Was looking for a sofa which was door buster item. I was very happy with the sofa and decided to get the love seat. Anthony was very helpful.
WENT TO THE STORE WITH NO HOPE OF FINDING A BED AND MATTRESS AND AFTER NUMEROUS TRIES FOUND THE PERFECT BED AND MATRESS FOR MY NEW ROOM! THANK YOU DARREN MYERS METAIRIE STORE AND THE WHOLE ASHLEY STORE FOR THE BEST STAFF EVER
So glad we decided to go to Ashley furniture before buying from somewhere else. Walking in we fell in love with the first sectional on display. Unfortunately it was too big for our space but it didn’t take long to find another set we loved. We also saw some end tables we loved and will probably go back to get.
My experience was phenomenal, the associate Tony met my needs with the purchase.
Logan really helped me tie together the loveseat and accent chair that I wanted.
yes I bought mattress and they were very helpful with knowledgeable about them.
Mr. John was great, very helpful.
Best customer service I have had in a very long time friendly staff and very understanding on your needs
My experience at the Ashley store was very smooth. The sale person was very helpful and knowledgeable.He guided mecto a perfect selection that I'm totally happy with. I will go to the Ashley store for my future purchases.
the patient the salesperson have with you and when y'all have a sale
I had a great shopping experience; I was very comfortable In looking and purchasing what I needed. Thank you to Jamie Trent for your kind assistance.
O love the quality of the furniture. The person who was helping me was very polite and knows what he’s doing . I had a great experience.
Amazing experience. My sales representative was wonderful. Letting me walk around until I was ready to ask questions. First sofa I have ever bought. Such a calm experience for first time buyer. Not what I expected. I enjoyed my shopping experience and the service provided. Can not wait for my sofa to be delivered. I recommend this business to any furniture purchaser's, especially first time buyer's.
Tia was awesome! She was very knowledgeable and helpful. She made our purchase very easy!
Talk about fast and quick purchase. 10 minutes in and out.
Went in for a mattress and we got a mattress. Sales actually knew about mattresses and how it works for you. 100% satisfied with our experience and will definitely recommend you check them Out.
Jamie was great! Very nice friendly and helpful!!
helpful sales associates .
I had a wonderful experience. I was only going to look but my salesperson was very knowledgeable. She wasn't pushy. See Cindy Champagne for a great experience. I bought a bedroom set. I didn't take a picture but can't wait for it to be delivered in March.
George and the staff was definitely welcoming and made sure we knew what we were purchasing, and made us feel important.
Mr.John the salesman was very helpful and knowledgeable of the product in the store.
Great service! Luke, Nikki, and Jim were awesome.
The fastest furniture shopping process I have ever experienced !!! Told them what we was looking for, our price range, and how much over our budget we was able to go and they found us something we was ecstatic about and was able to add on because we hadn’t even touched close to what we wanted to spend… very nice people. They all were ready to go the extra mile to help us out. Appreciate you guys! Been running all night so I forgot the guys name who helped us but ask for the guy with the amazing store front tattoo. He was awesome l!!!!!
No help, walked around for twenty minutes and no one greeted us
Great experience, Luke was extremely helpful.
From the time I walked through the door, I felt welcome. I was greeted by a wonderful young man., by the name of Logan. He was very polite, very friendly, very patient, very attentive, very informative, and very helpful! I was not sure if I would find what I was looking for. Logan asked me some questions, to give him a starting point. He walked us around the entire store, and we even double back, a few times. I did find a set, that I loved. Another problem I had was, I needed my living room set in two weeks. So that made it a bit difficult. I was a little disappointed, so I told Logan that I wanted to visit one more store first, and we would be back. My Husband and I were gone about an hour. We returned to Ashley HomeStore. We walked in, and there was Logan. He greeted us at the door. He said I saw y’all walking up. He asked me what happened at the other store? I told him, the staff was not friendly at all. No one greeted us at the door. No one asked us if we needed help with anything. The staff was so nonchalant! My Husband and I walked around by ourselves. The two people that we encountered during our walk through, were peeping at us, as if they were watching us to make sure we didn’t take anything. We felt so uncomfortable! They made us feel unwelcome, so we left. We went back to where our business was appreciated, and we were treated with respect, and felt very welcomed! After what we experienced at that other store, it wasn’t as important anymore, to receive my living room set, in two weeks. I hope I do get it when I need it. Logan is the perfect example of how a Great Sales Person should treat a customer! Thanks again Logan!
They were incredible! They worked out all the details and did a great job meeting my budget! Thanks Luke Darren and Tranelle for the superb Customer Service
Amazing customer service!
Great experience, lovely furniture, helpful staff! Very happy with our decision to purchase! Nothing has been dropped off yet, but we got a whole king size bedroom set for less than $3,000. Looks sturdy, well made. Excited to have it in my house even if it will take a few weeks. EDIT: MY FURNITURE NEVER CAME!!! I CALLED AND CALLED AND THEY JUST KEPT TELLING ME IT WAS COMING! THEY LIED! WHY DO YOU HAVE FURNITURE OUT OF YOU'RE NOT ABLE TO FUFILL THE ORDER?! PLEAST STAY AWAY, YOU WON'T GET YOUR FURNITURE!! I'VE BEEN WAITING 6 MONTHS!!!!
We walked into Ashley furniture and they were pretty busy. I was wondering why no one spoke to us and then Nikki Bird walked up to us when we were going to leave and apologized for them being short handed and was very very helpful. We bought a DiningRoom set from her. It was a great experience. It has been a tough road trying to put our house back together after Hurricane Ida and now we are on the right track thanks to Nikki.
Awesome experience! Mark was very helpful….will definitely go back
What a great experience I had today when purchasing my new furniture! My sales associate was Mark Whitsett at the Elmwood store. He answered all questions that I had about new bedding and was able to make the living room set I wanted happen as well as a new dining room set! Their prices are very reasonable and affordable. I highly recommend Ashley HomeStore!! I will definitely make future purchases from them
The Sales Professional Trenelle Jordan gave the best customer experience when it came to making my purchase. Jaime as well really helped me to make a better decision on my mattress. They both made me feel comfortable and allow me to make the decision. I will go back to purchase again.
The customer service was amazing! Brunetta, Gabby and Jaime really took care of me. I can’t wait to receive my merchandise.
Lots of inventory and nice helpful sales people.
The customer service was awesome!!I loved my purchase will be back soon Thanks!!!
If you visit the Ashley Homestore in Harahan, ask for Mark. His service was great. He wasn't pushy! He was patient, and he answered all of my questions. He is very knowledgeable about the products offered.
Mark helped me get exactly what I wanted and looked for the best deal, so excited for my new purchase!
Mr. Jamie was absolutely professional, down to earth and very helpful in my decision making... ty so dearly 💓
I made a purchase of sofa couch that’s defective recliner mechanism. they don’t want me to return it.
I was promised a delivery date and NOTHING!! I was promised a refund for my "inconvenience" and NOTHING!!
Jamie Trent was knowledgeable and very help with no BS.
I had never been to Ashley and had always heard they were over priced but I must say I went not expecting to make a purchase low and behold we did a complete room. We did shop during a sale which helped but I was empresses with the furniture and the pricing. Pack your patience they are short staffed but who isn’t these days, well worth our wait. Mark explained everything and made suggestions maybe he can train new employees and that way they can fill positions.
Yvonne and Jamie are awesome.
the customer service rep was very friendly , helpful , and attentive to my needs as well as what I was looking to pay for my items
Nolan was very helpful and answered all our questions and concerns.
This company is a joke!!!! Do not buy your furniture here!!!!!!!! Waited 8 months, unauthorized cancellation, dropped and damaged furniture, and quick horrible patch job. Paid 2200.00$ for a furniture that is damaged. Customer service line sucks!!! I will never buy furniture from here.
Thank you Anthony and Nolan for awesome customer service, knowledge, friendliness, no pressure salesmanship that you both provided today. We would definitely be shopping there for our furniture and mattress needs and overall services provided.
Loved working with Luke! He knew the product, had a great disposition and made great use of our time!
our experience was great ,the salesperson was personal with us as to showing us exactly what we were looking for and giving us advice since she was the professional. she showed us good features that we may want and quality items. the only reason not 5 stars is some items were not Available for 4 months and our need was present.
beautiful affordable furniture...awesome customer service
Nolan was super solid! Young brother was knowledgeable about EVERYTHING! Super patient and and spent 4 hours helping me navigate my offers. He worked well with his coworkers as well as went the extra mile offering his opinions and expertise in areas where he didn’t have too. I no longer will shop anywhere else. Very pleased, he deserves a raise for sure.
I ordered a sofa set online after visiting the Gonzales, La location store bcuz of the color I wanted talk with a person through chat, Sunday, December 6, 2020...the distributor, Gwendolyn Richard of Houma, La called me explained why I was ordering online bcuz of the color...online the merchandise was cheaper, a promotional, and the right color. on Monday, December 7, 2020 my husband and I contacted Gwendolyn Richard, to place the order for the Sofa set...I made two more payments online a few months apart to pay off the sofa set. it took up to two months to be delivered at my home and it was the wrong set...and plus a armless recliner was broken at delivery that was taken back. on December 14, 2021 finally, the sofa that I didn't want was finally picked up and now I'm waiting for my refund. but, i can't retrieve my refund bcuz the armless recliner wasn't process as returned when the order was canceled. I have been dealing with for a entire year!!! still! now I'm being told waiting on the one piece armless recliner to be process as returned and it could take up to fourteen days before my refund will be added back to my debit card. NOTHING HAS WENT RIGHT WITH THIS ACCOUNT FROM DAY ONE!!!
He was very friendly and courteous. He knew what he was doing. The store was very clean and he looked up to see if they had it in stock.
the customer service was very nice the store was very clean and I love the furniture
Great buying experience
Do not order any furniture from here . Placed an order for a couch and ottoman on October 18th. When purchased the date of delivery was to be 8-14 weeks. Then in November we received the ottoman but no couch . We called a customer service rep to follow up on the couch and she guaranteed an arrival date between December 8th-28th. Followed up today December 15th to figure out where our couch is and their customer service rep now tells us it’s not going to arrive til April 10th. That’s 6 months from the time of purchase without a couch . Thats completely unacceptable . In addition to , There is nothing further they can do to help expedite or even offer a solution to make the situation right for the paying customer . The quality of service is unacceptable as a nationwide company . Their lack of initiative and care is baffling
Shonte’ and Eulanda were very helpful and professional. They answered all of our questions and helped us choose the best furniture for us!
It's always a pleasure at this store everyone is so professional I love it would recommend and will continue to shop
Anthony made our visit to Ashley quick and painless. He was efficient and helpful. We got just what we wanted with no hassle. Would highly recommend Ashley Furniture.
Choosing and ordering the furniture was the easy part. We ordered a dining table, 4 chairs, a bench and a server Dec. 3rd. Original deliver date was in March. Finally got a delivery date for Aug. 30th and when they arrived they didn't bring the server because it was damaged. Tried to setup the table but the corner was smashed. They tried to offer me 20% off to keep which I declined. Now they say they should receive the 2 pieces Sept. 12th and schedule delivery after that. We will see!! Not Happy!
Great selection of furniture and lamps. Salesman are excellent.
excellent salesmanship! from team member MS Kelly she walk with me and describe all items in detail
No one was able to answer any of my questions 😠😠
Found what we were looking for and Tami-Lynn was a great help. hope we can see her again soon.
Within the last six months, I purchased my living room furniture and beautiful bed room set. I went all over New Orleans, internet and as far as Houston. I found what I love the most right at Ashley HomeStore. Thanks Gabby!!
My salesperson Mark, was very friendly very helpful I enjoyed shopping at Ashley now I’m waiting on my furniture to be delivered I will give up date once furniture arrive
Great customer service
Nikki was awesome, very helpful and just sweet as pie. Service was excellent. I also liked Nolan the sleep doctor he was amazing! They are highly recommend!
My salesperson was attentive and gave me all the information that I needed for my purchase. The only issue was the wait time for my delivery which was not his fault.
I had a great experience at Ashley HomeStore today! Found a sofa I fell in love with and Yvonne made the entire process a breeze! Will definitely be back in the future.
Mr Jackson did a wonderful job. And just to let you know I went to the store 3 times before I made my decision and all 3 times he was great.🎯🎯 same last name but no relations just to let you know
I was very pleased with the manager and my salesperson Jaime. The manager looked for the lowest price match that he could find for me. Jaime was very thorough with the paperwork, sale, and delivery date. I am excited about my purchase! I recommend that you ask for them to look for a price match for you. I had a pleasant experience which was very smooth and quick from start to finish! Head on over to Ashley HomeStore!
Had a great experience today, Nikki help me with my needs with great experience and friendliness. I truly recommend Ashley F.
We ordered a table from Ashley HomeStore in April 2021. Since then, the table has been delivered over 7 times, continuously with damaged pieces or missing pieces. There is no direct line to the store and even when we go in person they are completely useless at helping get our entire table delivered undamaged. When we requested a refund after the 4th time, they told us that could not be possible because we did not have the full table to return so they couldn’t refund our money - yes I know I don’t have the full table…..because you won’t deliver the full table to us!!!! How can I return what I don’t have??? Either deliver us an undamaged FULL table or give me my money back! At this point we just have a damaged tabletop sitting in a box in our home and the delivery people just tried to give us another tabletop but they didn’t have the base….so they couldn’t deliver/install the new tabletop because there is no base and it would close out the order otherwise. This whole process has made no sense and I don’t understand why it’s taken over seven months to deliver us a simple undamaged tabletop and base, at the same time!!!
Great service from Mr. Troy at the Harahan store
I love Furniture selections and the expertise of the sales crew
Great customer service! Fast and efficient, ask for Craig!
I ordered a couch from Craig in August of 2021. I was told my couch would be delivered in November. My couch never arrived and I was never updated a with a new date. I called the store multiple times, spoke with Craig who stated he would look into the matter and call me back. I never received a call back from him or from his manager. I reached out to corporate who states my couch is not currently available anymore any there is a hold on production. I now have no couch and no delivery date. I’m back at square one. What in the customer service is this?! 😅🙁
How's about making sure people are trained correctly
Had a Great salesman Mr John Celestine he knows a lot about furniture and cares about his customers Thanks Mr Celestine
I was greeted from the door and I felt welcomed. Terry Lynn was very attentive and provided outstanding customer service. She listened to what I needed and I found the perfect bedroom set for my girls!
We went into the store to purchase a couple of dressers we saw on line … noticed that price was way different. Niki (the sweetest)our sales person quickly explained that she can match it. So we bought 2 dressers and a side table. And got it delivered! Left a very happy camper.
They just want your money and don't deliver quality products or they don't deliver period! I purchased a complete bedroom set and sofa sectional in the beginning of June and have yet to receive the bedroom set. When I bought everything, I was told the sectional was on backorder through November and to expect the bedroom set by the end of June. Received the sofa, still no bedroom set. I have made many calls to determine when I would receive the set and keep getting new expected delivery dates every time. Now I'm being told by the end of January! Almost 8 months after purchase, when I was told 3 weeks! I also purchased a kitchen table and 6 chairs and have had 4 deliveries to date on these chairs because each time they get delivered the chairs wobble like crazy! If you want quality products and a timely delivery, do yourself and favor and get your furniture elsewhere!
We placed an order in August and we’re told it’d be 4-6 weeks to get our dining table. It’s 11-13-21. It’s 3 months later and we’ve only heard from Ashley once! To tell us they were going to deliver the legs of the table! I will never do business with them again. To date we have not heard from them. What a terrible way to do business, so unprofessional.
Great deals and customer service
My experience was extremely gratifying. My salesperson showed me a variety of bedroom furniture and helped me to select the best fit for my price range. Everything was done with comfort and ease. I look forward to my next visit when I get some additional pieces. Also I got half off on one of my purchases. Great location, great prices, and great salespeople. BTW, Yvonne Pratt was my awesome salesperson.
Nikki was a very sweet person to deal with.
Ashley's furniture had a great selection and we narrowed it down to 2 sofas and love seats and finally made our decision and our sales person was very patient and knowledgeable. We told him what features we liked and he picked out our 2 favorites! We were never pressured at any point. Craig Nettles is a big value to this company! UPDATE: THEY KEEP RESCHEDULING YOUR DELIVERY, ITS BEEN RESCHEDULED 3 TIMES NOW. There is no help on finding out what is the issue and why they aren't delivering it when they called you to schedule it. I'm almost at the point of just asking for my money back because of the delivery issues.THIS IS RIDICULOUS!!!!
My Husband and I went in to buy a bedroom set. The young lady who helped us was very informative and professional. The young man who helped us with the mattresses and adjustable frame was very informative and professional. We left feeling very happy and Love our choice in our purchase. Ashley home store is our go to store for all our furniture purchases. Thank you Blessings to all.
I had a great experience today with Terri-Lynn Mann. She was very knowledgeable about all the products and helped us finalize our sale on our new sofa and loveseat. She was able to answer all questions we had and made the process enjoyable along the way. We are looking forward to receiving our new pieces.
I had a great experience yesterday. Everyone was very welcoming. All of the beautiful furniture. Big thanks to Mr. Mark he was absolutely a great help. I found everything I was looking for in a timely matter.
I had a wonderful experience dealing with Terry Lynn. She was very helpful and completed my purchase. I can’t wait to get my new recliner.
I have been looking for a sofa for over a year. This was my first time at Ashley furniture. The sales girl, Jamie, was very helpful and very patient. She allowed me all the time I needed to make my decision. I found a sofa that will fit into my room and my lifestyle perfectly!
Great personal Good prices Very easy to deal with
Terri Lynn was amazing, very kind hearted and helped me to get exactly what I wanted!
Such a bad experience its almost comical. So the store was nice and actually really liked the sales person. That's where the positives end. The shipping department is a joke. I took off work to receive the furniture on the day they said they would deliver. I even called the day before to double verify that it would be delivered. It was not and it took about 2 more weeks to get the next delivery date. That day they brought th bed frame that they were supposed to assemble. After putting a dent in the roof above of the staircase, they started trying to assemble it in the room. Even though I had paid for assembly they sent 2 guys who had no clue how to assemble it. On top of that, they did not speak a lick of English, so I was not able to discuss it with them. I had to speak with someone with Ashley to translate, but they were not helpful. I could go on and on about the calls and time I have spent trying to get it resolved with no answers. The frame is still resting against the wall in the bedroom. Next week I am going to try to return the items. I am also considering picketing the storethis black Friday. I have never felt so disrespected after spending 5k with a company. Oh yeah, they also spilled packaging material all over the ground and did not pick it up.
If I could give a negative score.... like most of the other low ratings, mine has to do with their apathy about making anything right-even when the furniture was delivered not working properly... My experience...ABSOLUTELY DO NOT DO IT, DONT BUY A THING FROM ASHLEY....nice furniture and ok sales people...however, if you have any issues no one ever bothers to show up or call and sales says, " that's not us", can't help. I had an expensive leather couch delivered with power reclining issues and 10 days later- still no help or follow up...I have scheduled 2x for a service person for no one to show or call. Store manager can only send an " emergency request" to their "guest response team"-and either that supervisor or he would definitely call me next day- that was 4 days ago. Called GRT again myself, got another service call scheduled, no one has responded again. You will be VERY sorry if you need anything beyond an OK sales experience( issues there too, incorrect inventory info, ran my credit twice with 2 different companies in error, so hard inquiry hit 2x etc).Still waiting for someone, anyone, to show the slightest bit of interest in getting my brand new reclining couch in working order. Anyone still considering buying anything, my advice, put it on a credit card so you can cancel the charge if it becomes necessary AND forget buying a " protection plan" for a pretty penny....doesn't help to get any response. You are just flushing that money right down the toilet the day you buy... I purchased a matching loveseat at the same time that is on order and can't be delivered 3 more months... we'll see
Found exactly what we needed at the Ashley Home store in Harahan! Doug Franklin, our sales assistant was outstanding, friendly, comical and efficient! Thoroughly explained every step of our purchase and we left pleased. Look forward to making all of my furniture purchases from this location.
Doug the sale manager was very friendly. Only thing my purchase will not be on until January 2022!
Terry Lynn was so helpful in setting me up with my new bedroom furniture! I would recommend her to all my friends and family
Awesome service. Very helpful with any and all questions I had with any concerns I had.
Yvonne was very knowable and friendly.. She has the patience of a saint. Thank you for all you did for us in this stressful time.
Friendly service; not pushy. Great selection & clean store. Nikki is very sweet & helpful. Will definitely be going back.
MY SALESMAN WAS VERY NICE, FRIENDLY,AND VERY HELPFUL. AND VERY INFORMATIVE. I WILL BE BACK ,TO GET MY BEDROOM SET.
the quality of Ashley's furniture. And the professional employees.
Customer service was awesome
The representative Colton Johnson was very good, he showed up and showed out with his customer service skills. I love him, I would definitely recommend him to everyone!
Good place to shop for futures
The customer service is excellent! a cut above the rest
I don't mind spending good money on furniture. But over priced with a low custom selection of options. Definitely wait for a sale. More than 90 days out in 2020 for furniture as well
Doug F. was the best!
See Jamie (female) in Sales! She made our shopping experience easy!
Great experience, very helpful and attentive workers.
It was a nice experience shopping at Ashley HomeStore. Everyone was friendly and very helpful.
Angela Wasson was wonderful to work with. She was flexible, responsive and just an all-around lovely person! She answered every question, was knowledgeable and eager to help! I recommend her highly!!
Clean, beautiful show room n great people working…. Thanks
Ashley HomeStore was very customer friendly and also have quality furniture and great prices I personally recommend if you need furniture to go visit a store in your area.
Super professional and personable! Gabriella helped us with our purchase, she was super sweet and made it quick and easy! Highly recommend shopping at Ashley.
Professional and had what I was looking for
If I could give this store a negative 100 rating, I would. This has been the worst experience purchasing furniture in my life. I bought my furniture in May 2021 and haven't received all of my items. (The first set of delivery guys were extremely rude.) I called to check on the status of my last order and the customer service agent hung up the phone. I WILL NEVER PURCHASE ANYTHING FROM THIS STORE OR ASHLEY FURNITURE AGAIN.
Purchasing a new sofa set and table with chairs was so easy! The displays were unique and simple to explore. In other stores, it seems you have to walk through rooms of mazes to only find yourself getting lost and frustrated. My sales person made this experience enjoyable, and very pleasant to say the least. I cannot wait to get my new furniture.
The staff were pretty helpful, no major complaints, my furniture will arrive in 8-12 weeks. 5/17/2022 The dining table I ordered did not arrive in the 8-12 weeks I was quoted. It was delayed several times, 5 months and 6 delays later, I canceled my order for a full refund. I placed an order for a dining table at a competitor. I will not be ordering from Ashley again.
Craig Nettles was our salesperson and he was extremely helpful and we will definitely be coming back and requesting him to be our salesperson! Thank you!!
The quality of the furniture is good. And I love the large selection of the various pieces.
Very good service. The sales person was very helpful and curious. I knew what I wanted before I got there and the sale process was quick and easy
very professional and knowledgeable about what the company has in stocks and work with you all the way till the deal is done i
Excellent experience!!! Salesperson was Angie; she was very knowledgeable of the products and services, explained practically everything in details! She was phenomenal and the process didn’t take long at all, our purchase was smooth and memorable! Thanks Angie
My salesman had plenty patience with me and friendly advice to give me after losing all my furniture due to hurricane Ida .
(Translated by Google) Their staff is attentive and friendly, and they have a variety of merchandise at competitive prices. (Original) Su personal es atento y amable.Tienen mercancía variada y a precios competitivos.
Great Customer Service, I would totally recommend them to everyone who’s looking to purchase new furniture. I literally walked in and was greeted instantly by a sales representative who asked what I was looking for. I explained myself and we walked straight to it on the first try. They actually listen to your needs/wants and deliver!!! Greatly Appreciated Customer!!!!
THE WORST Customer service ever. Please stay away..I have been waiting on a manager to contact me for 2 weeks no response. Great service at COMPASS FURNITURE!!!
Friendly and courteous service.
I had a great experience at Ashley. Jamie was an excellent representative..
If your planning on purchasing furniture anytime soon, ask for Ms. Yvonne, she made our furniture purchase seem less. She has great customer service skills. I’ll be back to purchase more pieces in the future.
My friend had a such a great experience, she brought me there to look at mattresses because she knew I was interested. I was acknowledged by several employees as I moved throughout the store offering to assist me. Jamie Trent went above and beyond to explain the differences and options I had in choosing my mattress. He was patient and took the time to answer all my questions. I would definitely recommend him and the team at Ashley Homestore in New Orleans.
Jamie Trent and his Manager were memorable. We entered the store an hour before closing looking to furnish our entire home. Jamie was very attentive without overbearing and took down notes of items we liked to check delivery times while also giving advice/suggestions. Before visiting the Ashley in Elmwood we shopped around other furniture stores but ran into extended delivery dates and unrealistic short term financing. No such issues with Jamie and his manager. Financing was effortless on my end and they structured everything to coordinate the most efficient way. With us purchasing so much furniture it was a long process, but Jamie and his manager stayed 2 hours after closing just to make sure we were well taken care of. I have never experienced such first class customer service. Thank you!
Didn't have what I was looking for.
Still a nice store, selection not as good as it used to be. Salespersons are always very helpful and have nice suggestions.
Had a wonderful experience in the store today. Jamie was super friendly and told me about the current deals and sales. We bought some new stools for our bar. Can’t wait to get them in!
If I could give this store location a zero, then I would. We bought our furnitures in May 2021 and things were good. However, when there were issue with our delivery no one wanted to call us back. The store manager Casey did not email us back, the sale representative that got the commission money didn’t call us back. We had to contact customer service ourselves to get the delivery issue resolve. If I knew that they were not helpful, I would have just order my furniture online. Never going back to this location EVER.
So we walked in here with the intention of buying. NO ONE came up to us for help or to talk to us. One salesman did just to say hi, but that's it. They weren't busy, they were chatting or on their phones. We needed a couch and found one and located a sales person eventually after being ignored. Great items but terrible reception and attention to customers.
My experience with Ashley Home Store was beyond EXCELLENT. Gabby was very very helpful and explained everything there was about the purchase how I could’ve purchased and her professionalism was GREAT. So when you stop by to purchase ask for Gabby and you won’t be disappointed. I am PLEASED with my purchase.
I had a great experience from the moment I'd walked 🚶♀️ in the store. The representative greeted me with a beautiful smile and it took off with high hopes of meeting my need in a sofa sleeper of the color and texture I was pleased with, but also the time frame I can get it delivered in the same month 😊 😀 ☺ 🙂. Rooms to go will be my forever first choice in getting my furniture.
Great variety of furniture to choose from .... nice helpfull staff.
Ashley Furniture has some of the best quality furniture I’ve ever owned. My local store could use a little improving. They never answer their phones when you try to call to make an appointment. You have to go through chat or Ashley customer service. And honestly it didn’t matter that I made an appointment because the store was so short staffed we waited 30 minutes for anyone to help us and once they did they kept leaving to help other customers. That was a little frustrating, but understandable since Covid. All in all we found all the furniture we needed and we are very satisfied with our purchases.
Julie was very helpful and patient.
Where do I start? Prior to moving to New Orleans, I paid a visit to Ashely Home Store and decided to order some furniture. The reps at the store was helpful and explained to me their credit specials, if approved. I completed the process and order three items for our future home. Due to current operations being impacted, I could not be told a delivery date but I will be updated once my items are ready for delivery. Several weeks later I get a call informing me that my furniture is ready to be scheduled for delivery. When asked, I specified the earliest appointment they had for the day which was in the morning. I thought all was well! A couple of days later I get a text request asking me to confirmed the delivery time which changed to 3:30 PM - 6:30 PM. So I agreed to the new time. I consistently checked the dispatch app to see the arrival time. The time kept getting later...to the point 9 P.M. has arrived with no further updates. I guess I will be calling tomorrow or visiting the store to see what the issue was.:-(. The other issue I have to address is that I was not allowed to use my store credit account to add an item to my initial order, unless I was physically in the store. Somewhat understandable. It was not possible as I was in another state but wanted to take advantage of the 4th of July Sale. Needless to say, I was told that I had make the order using my personal credit card, over the phone. No big issue and I complied. After arriving to New Orleans and still with no expected delivery date, I decided to cancel the TV stand which I added on previously. Reason for the cancellation is that I did not want to wait for an unspecified time of having my tv sitting on the floor. When I gave my wife my credit card to cancel the one item when visiting the store, she was told that my $407.46 Visa charge by Ashley Homestore was a deposit! I never made a deposit and furthermore as I open an account, why would a deposit be required when no furniture was even schedule to be delivered. I have not even received my first bill. I would love to know how, me being a customer who asked for a refund on a specific item, that management allows for the refund to be placed on the initial balance. I guess I missed that in the fine print. Even if I did, this is a horrible business practice! Maybe other stores are different but they surely have rubbed me the wrong way and all I want to know is WHY? Remember, no furniture was delivered today as promised, no call or text explaining or apologizing for the delay. Never again! Yours Truly, One Dissatisfied Customer.
I was helped by Gabriella Ortiz who was attentive to my needs and helped me select the furniture that I was looking for. She was efficient, courteous and prompt. I was very satisfied with the choices and completed my entire purchase within thirty to forty minutes. While I am not happy to have to wait for delivery since my products aren’t in stock, I realize that it is not the stores fault just the COVID times we now live in. I highly recommend this store and Gabriella to anyone looking to purchase new furniture.
Our experience at Ashley home store was excellent Gabby and Gina were the greatest Gabby is a very personal person and really took care of us and Gina really helped me out today I would recommend anyone to go see either one of them at the Harahan store how experience was excellent
dealing with James champagne worked out extremely well knowledgeable about the furniture play me some pointers good for Ashley furnitures to have this employee give this man a raise!
Me. Julie was wonderful! She was patient and assisted me with finding bedroom furniture for my two children. Great furniture for great prices!
My salesperson was very patient with us as we made our decision, which took forever because my mind is not easily made. Get at James Champagne for all your furniture needs an more. Thanks again James Champagne
Gabby at Ashley Furniture store in Elmwood was amazing! Fast, easy to talk to, & down to earth. Can’t wait to receive our furniture.
Mark was so nice and helpful.
Good stuff wonderful things Quick to sell things to you, but good luck with getting it delivered to you! I was scheduled FOUR times up to today 7/29/21! No show absolutely nothing! Nothing professional about it! Take off work for this move crap around and to top it off we get rid of things for the replacements! Place is ridiculous
Very welcoming crew that is available when needed without any sales pressure. As such, I returned a d purchased a reclining sofa.
My shopping experience was excellent. I purchased a queen bed for my grandchild at a wonderful price. The sale person was very kind and helpful.
we were looking for a piece of furniture that was no longer popular in design. Salesman/mgr helped us and found what we needed. After discussion and sales infoe we sealed the deal. Great service and informative discussion! Thanks to Darren!!
Definitely my favorite furniture store. The crew is always so incredibly helpful and really look out for the best prices/deals for you. We got all of our furniture from here and my home has never looked better!!!
Jamie was a great salesman! I love my new sofa set!
Mr. Celestine was courteous, knowledgeable and very helpful. He explained everything and made the experience an enjoyable one.
Angela Wasson, at the Elmwood location, was extremely helpful and courteous. She made the experience quick and enjoyable, allowing my kids to sit in the massaging chairs while her and I went over the logistics. I will be recommending that location and her to anyone I know looking for furniture.
Gabby made this the experience of a lifetime. She was able to be a great help to while choosing home decor and everything that was within my budget.
This was an amazing experience. Gabby did a great job showing me my options and helping me decide on the decor of my new home!
Found the most comfortable couch. Heaven.
Terrible experience All around. Would not recommend.
Great service and options! I love the quality of furniture and the store staff is so friendly and helpful!
I'm changing this review because it has been almost 6 months and I have yet to receive my full dining set. I order a dining set in July '21 and was told that I would receive the full set in October. I did receive the table and bench in October, and then ensued 8 weeks (and about 10) automated messages stating that my 4 bar stools would be delivered with set times and dates that I took time off to be home for so that I could receive them. I received 2 of 4 chairs in mid-December and have since received another 2 automated messages stating that I would receive the other 2 chairs at a set date and time, WITH tracking for when they would be received and they DID NOT show up. At this point, I'll be seeking a heavy discount or a free dining set because this has been a waste of time and completely unprofessional and unacceptable.
Angie really took care of us! Go see her she's the best 👌
Darren was amazing - very helpful in making sure I got what I needed and at the best price. Update: it’s been 4 months. I canceled the couches because it was taking so long to get them. The side tables couldn’t be delivered once because they were damaged. They set up a time to deliver new ones but never showed up. They’ve now set up a new time… we’ll see if I actually get them. Changing to 1 star. Darren was still great… I wish everyone else would have followed through.
because they carry quality furniture
We bought a table and six chairs during a promotion a week and a half ago. We decided a few days ago to add two more chairs. They worked with us to provide a fair price since the side chairs went up in price since our initial order. The process was easy and we did it all from home, both transactions. Very good customer service.
Chalese was extremely helpful and nice to work with! Only reason for 4 stars was because it took a while to get help, but they were very busy since it was a holiday weekend so understandable. Overall great experience!
The associate named Chalice, at the Ashley Elmwood store in Louisiana was very kind, helpful & informative. I enjoyed working with her to make my order. I’m looking forward to the delivery of my Ashley, Altari sofa with left side chaise, in dark/slate gray. Thanks Chalice for your time and attention. -Melissa F.
The support from the staff was very helpful and not aggressive. Didn’t feel pressured at all by Mayada
Our salesperson John made buying a bedroom set a great experience!!
Wonderful sales team
Everyone was so helpful
Great customer service, with a large selection of furniture to choose from. Highly recommended
My husband and I visited Ashley Home Site in Harahan, Louisiana. We were greeted by Craig. He was extremely knowledge about the furniture and especially the mattresses. We purchased a dining room set. He was so pleasant and respectful. We will request Craig when we return to the store to purchase our mattress set. A wonderful experience. Craig welcomed my husband and I family. Kind Regards, Derrick and Leslie (Savage) Pruitt
Run away from Ashley. I ordered my bed back in March. The original delivery date was set April 20th. I was excited. Since then, I have been rescheduled 5 times. Now, we have enter into the month of July and still no bed. This is unprofessional and the worst service ever!!!! I wish I would have ordered my bed from somewhere else.
Absolutely terrible service at the Harahan store. Our reserved furniture was delivered to someone else with notifying us. Called multiple times and left multiple messages with no response. Had to go in store to talk to someone. Another shipment is not available until September. We ordered in March.
I WILL NEVER BUY FROM THIS COMPANY AGAIN. PLEASE READ, THERE’S EVEN A JUICY UPDATE TO THE TERRIBLE SERVICE. NOW, I have to say the local people are so wonderful, but the distribution center is terrible. UPDATE TO MY PRIOR REVIEW: Nope! Still haven’t resolved my issues. Went into the store, which I can not say enough that the people there are so nice and helpful but the shipping department or whatever you want to call it is terrible. I was told I could have one of the two remaining stools to come in first. I told them I’d be ok with waiting for both at the same time. Well, last week, I got the call and setup the delivery (which was an more than an hour after they said they’d be). Guess what ONLY 1 chair. So I went into the store again. They know me by face now. I think I’m invited to the Christmas party. Guy helped by looking up the order; it was correct, but for unknown reasons, the distribution center took the second chair that I’ve been waiting for over probably 6 months at this point. Customer service was as nice as could be but the shipping/inventory system was terrible. Took over 4 months, multiple shipments, and countless calls and visits to the store to get my order correct. Phone system is also subpar. It was easier most times to just drive 15 minutes to speak to someone in person. Great product, but unfortunately will not be dealing with them again. And for the record, I’ve still not received my product. I’m just hoping this is the last shipment.
I was told delivery would be Friday. I got the text, email, and phone call stating delivery would be Friday. I stayed home from work to make sure I was there for the delivery. The delivery never came so I called and was told that it would be Saturday. So begin waiting again on Saturday and it showed that it was up for delivery and then I happen to check again and it says it is cancelled. Every time I call, I get a different answer. Nobody knows. The service at the store was good but the delivery of items is horrible. You can’t expect people to sit around waiting on a delivery and apparently no one knows when it’s coming but it’s showing that it’s scheduled to be delivered. Horrible delivery service.
Frank D was a terrific salesman to work with. He made the experience easy & seamless. Highly recommend this store & him for buying new furniture.
Thank you Mark, our salesperson at our local Elmwood Ashley Furniture Store, near New Orleans, LA location, for your immediate and attentive efforts to secure our purchase for a beautiful Dining Room set. I tried for almost 6 days direct purchase in Hattiesburg, MS. To no avail, we tried online for 3 days, to no avail. Until I found Mark at a local Elmwood, New Orleans location, we thought we would lose our dream table set. Thad nk you Mark.
The staff was great. They introduced themselves and let us know that they were available if we had questions and they left us alone to browse. We ended up finding a couch that we liked and then we got one of the salespersons to come and answer our questions and complete the sale. No high pressure sales tactics and salespeople pestering you ever 5 minutes. A+ will buy here again
I purchased a bedroom set & no use no lose coverage in 2016. I have been calling the store for months to confirm my 180 day expiration date but no one picks up the phone. I visited the store in April & was given the form to complete by a salesperson named Sarah, she also gave me her cellphone #. I called her cellphone but haven’t heard back from her yet. The operators at your call center couldn’t help me & no one at the Circus Blvd store is interested enough to pickup the phone listed for this location. I’m so disappointed with the poor customer service I have received from Ashley Homestore. I will not be recommending your store to anymore of my family & friends! I hope I haven’t lost my $229.00 credit! Very disappointed. Rose Joseph
My husband and I, newly married, were looking for a king bedroom set. My parents have always had Ashley furniture when I was growing up and I even had my own set. I was looking for something a little more sophisticated and classy. We walked into Ashley and Jamie greeted us right away! He was so helpful in finding all the information for us and giving us the best option. He was very knowledgeable and honest with us. We are so excited to get our new mattress and Havalance bedroom set! We will always go to Ashley Furniture!
Frank was absolutely fantastic!!! Purchased a dining room set with ease. My intentions was to continue looking before making a final purchase but with the help from Frank didn’t want to look elsewhere. Will be back!
The select was great and the buying process was good only thing it is hard to keep track of or get an associate to assist you. The wait can be longer than expected.
Great price, service, and knowledgeable.
Excellent customer service. They price matched and worked to find my best price. Unfortunately my couch is not due to be delivered for 4 months because of manufacturing delays…but that’s covid for you.
Very disappointed with phone messages I called over 5 hours ago inquiring about the possibility of purchasing 4 power recliners and have not heard back from store
We've experienced excellent service. After purchasing our new sectional living room set, we returned to purchase additional items for our home due to the excellent experience.
Exceptional service! I was greeted immediately upon entering the store and Ms. Angela was very kind, knowledgeable, and explained everything to me (I don't shop for anything often). I will definitely refer my family and friends.
I bought a bedroom set here after visiting 5 different furniture stores. They have a big variety and very friendly service. Mr. Duarte was very helpful and answered all of our questions. He also got us the best price possible ! A million thanks, and we will definitely be back for any future furniture needs.
Our experience was Horrible because of the scheduled delivery were set back seversl times. The salesman didn't get the order right with the mattress because we wanted the adjustable base along with the king size Rockwell mattress. I love the sofa entertainment set.
I had an awesome experience at this location! The staff was very patient and knowledgeable
Ashley Home Store has the best selection in comparison to other stores! The prices are great as well! Mr. John Celestine at the Elmwood location in Harahan, LA is by far one of the best salesmen I’ve ever worked with! He made my shopping experience a pleasant one!
I recommend Ashley Homestore based on 2 reasons Great selection of living room sets with a variety of reclining sofa options and your top notch salesman Frank! Frank was very knowledgeable and answered all our questions. No high pressure sales techniques pushed - just good, honest, comfortable conversation! Best furniture buying experience I have had in a long time! Thank you to Frank and Ashley HomeStore!
She she really nice furniture. Craig the sale person was helpful. He didn’t rush me very knowledgeable about his job. On a scale 1-10 I rate him 10.
Customer service in store was top notch. My salesperson Nolan was very helpful and informative.
My visit was pretty good. We had a really nice Salesman who helped us pick out new mattresses and a sofa. Mr. Duarte. was very friendly and knowledgeable. He was very informative about a lot of unasked questions. He was very thorough and quick to address our concerns. I would highly recommend this furniture store.
We had a lot of options to choose from. Angie was great and a tremendous help. She was very knowledgeable about the products and very thorough with our paperwork! We will definitely be back!!
Ashley Furniture store had really affordable prices. It’s a great place to buy furniture for first time home buyer. They really have great sectionals. Our sales person, Meda was really nice and friendly. She was very knowledgeable and thorough. Ashley furniture store need to have a faster way of purchasing items.
Mr. Frank was indeed a great salesman. He was very helpful. Covered all areas of concern. Would definitely recommend.
Friendly service, great furniture fast delivery
Their store is clean and neat
Purchased entire bedroom set, expected delivery date was 1 month out. After over a dozen calls with customer service, 4 months later, and 4 delivery dates scheduled with damaged furniture. I am still missing a piece of furniture that was canceled without my knowledge and never re-ordered. Shop at your own risk as delivery times will not be met and customer service provides minimal assistance (if any at all).
I had great experience finding what I needed and they matched online price. The only thing is I didn’t get my 10 percent discount for buying furniture. I just noticed on my receipt. Are you guys not doing 10 percent discount ? I bought my whole living room set and entertainment center at Ashley’s. Good quality and good prices.
This place is an absolute joke. The people who work here are rude and have 0 accountability for their mistakes. Was told the sectional would be here April 28th. Called the store 3 separate times and the date was continuously pushed back...called today and was told 8 to 10 weeks. Worker acted like this is our fault. Go to RoomstoGo, they are competent, have good workers, and deliver the day they say.
It was truly a pleasure to work with Mr.Mark on purchasing our new dining room set and wall unit for our living room.It was an easy process and we will definitely be back.
I really enjoyed my experience with my rep.
Angie W. was a great salesperson! She was knowledgeable about the products we wanted to purchase and there was no hard sell which I greatly appreciated. Glad we dropped in today!
Great service!!!
Keelee was very nice, she was the first one to greet us in the store, very patient with me as i looked at options for a dining room table. 😀
The worker was very very knowledgeable and helpful with us, he is a very food work keep up the good.
Very nice salesman . Showed us exactly what we asked for and didn’t try to sell us extra.
it was great a good place to shop
Ordered furniture in February. I had to call looking for delivery date when furniture never arrived in March and was then told on back order but would be delivered on May 12th. Again never heard from Ashley. I call again on May 12 checking on delivery only to be told still no furniture . Really you would think customer service would at least attempt to contact the customer, but not Ashley Furniture . After being transferred 4 times and talking to different personal especially Miguel who refused to let me speak with someone above him with his rude self. Needless to say I am going to have to go furniture shopping now and it will not be at Ashley if the don’t care about customer service than I’ll spend my money elsewhere!!
The salesman was very helpful and I would recommend them again.
The works are the best. As soon as you walk in they are there at Ashley’s to help you with what ever you need.
Very unprofessional when you’ve been waiting on a refund from early August. As soon as we received our furniture we bought was unsafe and called for a refund. I am still getting calls for it and it still shows on my credit report. They are beyond ridiculous!!
Clean store with lots of products to choose from. We were assisted by a gentlemen who was attentive, he provided several suggestions, and suggested sales offers that we took advantage of. Only opportunity is the length of wait for almost all the sofas we looked at was nearly a month and a half or more.
Logré un financiamiento maravilloso, compré el juego de cuarto de mis sueños. El trato y el proceso fue muy fácil y rápido.
Craig was very nice and patient... my daughter is going to love what I picked out..today the furniture is beautiful in there. Yes I will recommend others to come here
My boy Steve got me what I need ! Hopefully it delivers on time as promised
Our assistant Angela was awesome!! She went about and beyond to meet our expectations We couldn’t be happier we love Ashley furniture their products last for years and years and the furniture is very very comfortable we couldn’t ask for more!! We are scheduling another appointment with her to go get fitted for our new mattress and I’m so excited Angela will make sure that we have the perfect mattress for my bad back I’m just so excited!!!! Thanks Ashley Furniture for caring about your customers and not being rude or in a hurry to make a sale keep up the great work!!!!!
Meda was fantastic! Not only did she help me find exactly what I was looking for, but was very friendly and beyond patient with me in answering all my questions. She made the process very easy!
Meda was fantastic! She was beyond friendly, patient in answering all my questions and made sure I understood everything
Great customer service! Will definitely shop here again
Good & bad. Went to store to purchase. At first was sold furniture at twice the on line price. Then went back & was given the on line price. Then the pieces were delivered piece by piece. Still waiting on the cocktail/coffee table. Get promised at least 2 times a week to be delivered but the truck never shows up. Unhappy & still waiting after 2 months.
Amazing experience with Jamie at Ashley Furniture in Harahan! He was very easy to work with and super knowledgeable! Also kinda funny. Def a no BS salesman and we liked that!
I get so many compliments on my furniture. Ashley’s looks high end and is durable. It’s worth paying a little more for quality. The staff is friendly and accommodating. I love this place 💕💫 Update post Covid. My furniture took 6 months for delivery. The “delivery” guys had a Budget truck. They were 2 hours late, damaged my furniture, built pieces together upside down & left some parts out all together. When I asked about the extra parts (supports) they lied & said they were to make the bed higher. The customer service department is deplorable. Dominique did nothing to keep me satisfied with my purchase. I’m never shopping here again. It’s unfortunate when a few bad employees ruin what used to be a thriving business.
Everything the manager was rude also I paid cash for something and wanted to cancel my order because it was taking longer than they told me it would and they want to send me a check in the darn mail.. I did not pay with a check
Jamie Trent is very helpful
The workers are very inviting and welcoming and Very nice!!! it was clean including the restroom was clean and smell good all the working Was very helpful!! Making sure get everything I wanted!!
Great service. The staff was so friendly, and we had an amazing experience here.
Everything was great the saleswoman was excellent and knowledgeable and friendly.
I just want to thank Ashley Furniture for servicing me and providing excellent service to me. I hope to be back again soon and see the good staff that is assembled at the store.
ABSOLUTELY LOVE ASHLEY’S FURNITURE!
Friendly associates when you walked in very professional service towards custom, the furnitures is very high quantity an awesome design I would recommend Ashley Stewart to my family's an friends.
Friendly staff. Great sale prices. Highly recommend!
The service outstanding but Ashley has to come up with a more efficient purchasing system. It took 2 hours to attempt to buy one $1500 sofa (and I’m still waiting on my husband to come out). We had an Ashley card but the acct was closed because we had not purchased in awhile. Honestly, we bought our last car in less time.
From the moment my husband and I walked in Jamie serviced us with the best customer service.... the bed we want we saw online wasn’t in store but Jamie located my spec numbers and found it for delivery in 5DAYS. He’s definitely my new furniture guy!
They seem to be short on staff as I had to search for a representative, but once I found a rep she made sure that I was aware of all the current promotions and things that were going on
Best customer service and price match guarantee! Wonderful experience with Angela!
Very helpful with selection. Very detailed and fast with credit approval
The sales rep was very welcoming and delighted to work with my mother in finding her desired sofa. He was extremely helpful and explored all the possiblities for her. He patiently worked within her budget and assured her of Ashley's Home Store top quality. "Ask for Craig" - Harahan, Citrus Blvd.
When no else helped me Frank D. came to show me some amazing sofas , and show some amazing prices. Great worker!
Today I purchased a bedroom set and Frank my salesman he was very patient with me. All the bedroom sets was beautiful I changed my mind about which set that I wanted about 6 times but Frank was very understanding!!!!!!! Thanks Frank
The salesman Mr. John Celestine was courteous, pleasant and very knowledgeable about the merchandise. I enjoyed a great experience and was happy with the final outcome. Mr. Celestine walked me through the show room to see items that I described. He was patient and took time to make sure that I was a satisfied customer. My merchandise will be delivered Saturday. I was told that was unprecedented since the days of COVID, breaking a record for timely delivery. Joycelyn Jenkins
Furniture quality is nice, staff were courteous and very helpful. Free delivery!!
We had the most patient sales person. He made the whole process super easy. Ask for Mr. Jamie when you go in!
It was a great experience, the sales representative was very good Jamie, he walked me throw everything I asked for, thank you!!
Horrible service, Ms. CASEY at the front desk very unprofessional ignoring my wife when she was trying to talk to her, then went to the back with the rest of the staff and literally laugh on our faces, very unprofessional! In previous attempts to get the issue resolved both managers we talked were unprofessional. Let’s not talk about the furniture, it took 6 months to get delivered, company always changing delivery date and make false promises, and it also came in damaged and now they don’t want to fix it, it’s been 2 months and they have not replaced the furniture or give us a refund. Customer service over the phone is useless, they always keep you waiting for weeks. There is no phone to call corporate office or talk to someone in corporate that can actually help. This company must have serious internal issues to leave customers in the air with their order. Every-time we went to the store several other customers with the same unresolved issues were there. Do not recommend this place they are nice to you when you are buying but when you go to get the problem fix they ignore you and lie. I hope someone from high up in the company takes responsibility, sees this and fixes the issue and offers and apology.
Horrible service, Ms. CASEY at the front desk very unprofessional ignoring my wife when she was trying to talk to her, then went to the back with the rest of the staff and literally laugh on our faces, very unprofessional! In previous attempts to get the issue resolved both managers we talked were unprofessional. Let’s not talk about the furniture, it took 6 months to get delivered, company always changing delivery date and make false promises, and it also came in damaged and now they don’t want to fix it, it’s been 2 months and they have not replaced the furniture or give us a refund. Customer service over the phone is useless, they always keep you waiting for weeks. There is no phone to call corporate office or talk to someone in corporate that can actually help. This company must have serious internal issues to leave customers in the air with their order. Every-time we went to the store several other customers with the same unresolved issues were there. Do not recommend this place they are nice to you when you are buying but when you go to get the problem fix they ignore you and lie. I hope someone from high up in the company takes responsibility, sees this and fixes the issue and offers and apology.
This place is a scam! The order took more than 4 months to be delivered, the furniture came in damaged and the store managers lie to you and make you false promises. It’s been 6 months and I have not received a replacement or refund for the furniture. Staff very unprofessional managers laughing pretty much on customers face! DO NOT RECOMMEND THIS PLACE.
Ms. Mohamed was very helpful in knowledge of the furniture so I was able to determine what I want. She explain in full detail make, quality and function. It was a pleasure to work with her and I will be back to complete my sales.
Great service.
We finally received our chairs in May. We love the chairs. The manager at the store told us that Ashley agreed to give a $200 refund because of the long wait time. As of September 29th, we are still waiting for that refund... very disappointing. We ordered 2 accent chairs the last week of December and were told it only take about 4 to 6 weeks for them 2 come in. We called in late January to check on our order and the lady that my wife spoke to was curt and unprofessional. She told us that the chairs would be in the warehouse sometime in early February. Then that date came and went with no word from Ashley about our delivery. We then went to the store to try and get answers. The guy at the he store told us that the chairs were scheduled to get to the warehouse on March 11th and of course we were never contacted about that date either. On the last trip to the store, we were told April 20th. We feel like we keep getting the run around. To make matters worse, you can't call the store to check on your purchase because they shut down the whole office. It has been over 3 moths since we ordered our furniture. If you want your purchase in a reasonable amount of time, don't purchase from them.
Jaime is an awesome salesperson. Helped us get the best deal possible.
Ordered furniture at the end of February from Keelee at the River Ridge location. I stressed to her how I needed these items as soon as possible. Keelee took the initiative and reached out to me via text messages weekly and kept me up to date on the status. 4 weeks later, my furniture arrived well within the promised delivery time frame. The guys unloading the furniture even showed up early. I’m very happy with Keelee and will be returning to purchase more furniture from her.
They have what you need no matter what's your style
Unhappy with there service
Couch got canceled after waiting 3 months for my order to process. This place belongs in hell. Worst couch experience of my life. I wouldn’t buy a pillow for my dogs here.
Friendly service. Always looking for the best deals. They work with your budget and preferences. High quality furniture! Definitely recommend.
It was very convenient and reasonable prices And the staff was very courteous and helpful
I recommend my family to shop here, because the furniture is quality and the Salesman (Michael M.) went above and beyond to help me and my husband to choose the right financing program, as well as helping us choose the best living room set. Thank you Michael M. You Rock!
Minh was a great sales professional. He got me exactly what I needed and within budget. Highly recommend him!
I love this store. I bought a lot of things and I am very satisfied ❤️
Frank sold us a sectional with coffee and end table. He was very knowledgable and helpful. He even catered to our 3 year old grandson while we were looking.
Sarah with an H is the best! She got me a killer deal on some new living room furniture. The transaction was super simple and a pleasure in comparison to other furniture experiences I’ve had. She really went above and beyond to not only make sure my pieces coordinated with my existing furniture, but ensuring delivery would go smooth and worry free. Fantastic service all around!
Great prices friendly saleman
To spenci and employees don't know what they have or price
Sales person Jamie Trent is very helpful, and even stayed after office hours to help us. Thank You!
Wonderful and friendly staff. Helpful with helping me make my selection with the bunk bed. Will be shopping with them again and recommend them to family and friends
We had a fabulous time picking out furniture at Ashley Furniture today. Our salesman, Jaimie, was extremely helpful and patient as we made the circuit of the store and picked out exactly the right pieces to fit in our new home. Thanks, Jaimie!
Jaime was so helpful! He let us explore the storeroom and was easily accessible for any questions we had. He also checked on us several times while we chatted and found “our pieces.” We ended up getting a couch, ottoman, and bed from here and couldn’t be happier with our purchases. Jaime really took his time to ensure we were happy and satisfied.
Mr. John was very helpful with helping me find the perfect bed. I love this store!
Horrible experience from shopping in store where no one bothered to assist me until I approached someone to waiting two and a half months now for my order. The delivery date has been changed five times without so much as a courtesy call . One piece of my couch will not be here until April . This order was placed in January!! If I were told this initially I would have never placed the order. I tried to cancel the order altogether and was told a manager would contact me in 24 hours . Surprise surprise no one called me . When I called customer service myself I was told a 10% fee would be charged to me for cancelling the order. Not only am I inconvenienced, now I am being told I owe a fee if I want my money returned. My 3000.00 they have held for two months without delivering the product. Unreal !! I will never shop with them again.
My dad and I were there for an hour looking at couches and kitchen tables and no one came over to help us the entire time. I saw 3 employees sitting at a table, I even sat down at one of the tables and they didn't acknowledge me, they looked over a couple times but didn't say a word. I guess they don't work on commission. We're not even going to try again over, we'll just go to the one on the north shore.
Very good experience. The staff were very welcoming and helpful. It was my first shopping experience with Ashley and I was very pleased.
Our sales associate was so helpful and super nice. We were shopping with our soon to be 2year old which is a challenge on its own. She was so sweet and gave her a sucker for being such a good girl in the store. Would definitely recommend this store to anyone! She made our shopping experience so easy and not stressful at all. We will be coming back for our other furniture needs.
Very friendly staff and good prices
Mr. Frank went above and beyond to ensure we got the set that we wanted. It included all the features wee wanted color and all. We got a great deal and I left satisfied. I will be going back soon because I need a dining set and I'm extra picky. The manager not sure of his name was very helpful as well to ensure we got the deal that was promised.
Very helpful and polite
The customer service was excellent
Great products and experience
Very welcoming, friendly and they honored the online sale price!
Very Professional And Work With You And Greeting Is Awesome
Sal was so helpful and got me in and out .
Keelee helped my husband and I with purchasing a new sectional. Really sweet person and just natural, nothing forced. Thanks!
Very friendly and inviting, was greeted right away by Jamie he helped as much as he can. John was awesome with the kids also he came in and assist while myself and John worked on my sale. Didn’t get to get want I wanted but will be back in a few days. Thanks everyone.
Wonderful customer service and quality furniture
Awesome experience, the staff was very friendly and professional and was able to address all of my questions and concerns. I will definitely return.
I love this store, the staff is very friendly and super helpful. They make you feel comfortable and not pressured while they help you find the perfect piece or pieces of furniture. I will always buy from here when looking for furniture. Plus the furniture really lasts and holds up over time.
Michael was so very helpful. It was a pleasure shopping there. Would recommend buying furniture there. I will be shopping there again.
The customer service was not good in my case. I had trouble with method of payment for a item I bought. I wanted to pay with my Ashley advantage account but it wouldn’t process on line and I tried for 4 days calling the local store to talk to the salesman that handled the sale for help and he never returned my call so I went ahead and used my visa bank card. So I could have just gave up on the purchase but I wanted it. I feel my sale wasn’t important and why didn’t this salesperson return my call??
The staff was amazing soon as I enter twice i went there the staff would Come and assist me and if I needed some thing they would say to me let me get some one for what i was looking for they will get more of my service Great Job Staff....
I ordered a three piece living room set in November. The sales associate told me there were 12 in the inventory, and we would receive our furniture by December 12th. I had not received a call to confirm a delivery time, so I called the store the evening before only to be told the expected delivery date has been moved to February 2nd. February 1st, still no phone call to confirm delivery time, so I call again only to be told all my pieces weren't available and wouldn't be until the 13th of February. NOTICE EACH TIME I HAD TO CALL THE STORE. Finally I get a text to say all my pieces were in and I had to pick a delivery date, I chose February 16th, that date was confirmed and time slot given. Received a phone call saying they want to confirm my delivery date for the 18th, not the date that had already been confirmed. I call customer service only to be told "well date and times change". I explained the date and time had already been confirmed for the 16th, he says let me look in the system, comes back and says you're correct, it is the 16th, not the 18th. I told him what the automated system message said, the 18th, he says don't worry about it. Now today I get another phone call to tell me the 18th date needs to be rescheduled, i repeated the same conversation from yesterday only to be met with the same nonchalant tone as before, and dismissive of the confusion. This has been completely frustrating and unprofessional. UPDATE: NOW THE DELIVERY DATE IS FEBRUARY 22ND...
Six scheduled delivers, and we finally received our furniture after five no-shows, or cancellations that I was not made aware of. I was told that I would receive a $200 discount for my troubles. I’ve put in two tickets now, one of which was cancelled without contacting me. Can’t get ahold of anyone that works in this store to get my credit to the Ashley Synchrony Card. I’ve attempted to contact the store via phone, but no luck. I scheduled a virtual sales appointment in an attempt to get someone on the phone to talk to me about this issue, and the store no-showed my appointment (phone call). I’m going to have to visit the store in person, as communication over the phone is impossible. Extremely disappointed with my Ashley Furniture experience.
Sales Lady Gabriella was Outstanding in helping Me decide which accent chair to purchase, if could have given 10 or more star I would have.
We are extremely disappointed in the delivery service of this store. We ordered a sectional sofa in December. The first two pieces were delivered shortly thereafter. We have received delivery notifications four times for the last piece, and each time, the piece never arrived. Only once we contacted customer service, after the delivery window expired, did we learn that the piece never reached the warehouse to be loaded onto the delivery truck. The delivery service also had an incorrect phone number for me, and I had to correct it multiple times. Additionally, I have been unable to obtain a complete written record of all tracking for the sofa piece and delivery attempts. I understand that a piece that has not arrived cannot be delivered, but without prompt and accurate communication, buyers will rearrange their schedules and miss work waiting on furniture that will not come that day. Ultimately, I spent nearly an hour on the phone with a customer service representative attempting to obtain the records concerning our four attempted deliveries. Her manager, Mr. Robert Watson, stated that he would not release any records associated with our order and its delivery because the screen with our records bore a message that said "For internal use only." He did not cite, and refused to provide, any additional policy explaining why the company would not release a customer's records of her own order to her. When I asked whether a written policy on releasing customer records existed, he said that he was relying solely on the language "For internal use only." He then told me that our sofa piece is currently in Houston, TX, although another representative told me earlier that it was "in state." He could not explain why another representative had told me that it was in state. When I asked why we would be receiving delivery time windows when the piece is in Texas, he replied that the person scheduling the delivery either misread the location information, or "the transfer didn't get done for whatever reason." This is not an acceptable process; it leaves buyers (some of whom are sacrificing paid work time to receive delivery) at the mercy of a flawed store-to-transport system.
Ordered and paid for a couch in mid December. I still do not have a couch. Each time I call to ask the status of delivery, the date gets pushed back. In hindsight, I wish I had purchased a couch elsewhere. I will soon be purchasing a dinette set, I will not purchase it from Ashley.
Great place to shop!! I prefer shopping in store rather than online!
Don't go here if you want any service or help shopping for furniture. My wife and I went into look for bedroom and living room furniture, but we walked around the store for about 8 or 10 minutes and were not greeted by any staff. The store was not crowded and a simple "hello, we'll be right with you" would've gone a long way. The whole experience was disappointing.
Mark was terrific! He made shopping for a new bed super easy. Gave me tons of options and shot for the best deal for my budget. Will be back
I only gave one star due to no stars is not an option. The furniture is the worst quality ever. Bad customer service from the store. I will never buy from this store again.
Gabriella was so accommodating. She never tried to push certain pieces of furniture on us because it was more expensive. She respected each of our choices and worked very hard to get us exactly what we were looking for. We WILL be returning to purchase a sectional and can't wait to work with her again!
The service at Ashley was top notch!! Very friendly and helpful associates.
Meda gave the best service at the Citrus Blvd store. She was so nice, friendly and helpful. She made the entire experience easy. I got exactly what i wanted quickly.
Ordered furniture in July. Was told that it would come in a few weeks. A few weeks turned into four months and we didn’t even get our full order. We ordered a couch, a TV stand, and a bed frame. The first two came in and we were told our bed frame was on back order. Now it’s almost February so we decided to go in and check on our order (none of our phone calls were going through). This was our fourth time going there trying to get our order situated. We ask to talk to a sales manager and was introduced to a female manager up front. She first tells us that the order was already delivered. We told her no, and then she tells us she actually called us and left us a voicemail back in December, saying it was cancelled due to a 90 day expiration date. We both checked our voicemails and we have had voicemails from that day, but they were definitely not from Ashley Furniture. We also went back in the beginning of November to see why our couch hasn’t arrived (the manager that day was super helpful), and was told the bed frame would come in jan. No word about it being cancelled. She asked if we would like to place the order again, and we said no. At this point we were super frustrated because we were tired of the back and fourth and seeing someone different every time we go there. They had ZERO problems taking the payments but once it came to actually answering about our orders, she says it’s “not their fault” even though she said things were slipping through the cracks. Not sure what happened to this company, but it has definitely gone down hill. I do not recommend coming here.
If I could give zero stars I would. We purchased a sectional during the labor day sale in 2020 and its January 23rd, 2021 and we still don’t have the couch. We have got the round about on the status of our couch day in and out. No updates unless we call and go on hold for 30 minutes each time. Each time we call the time frame changes. We were supposed to get our couch the day after Thanksgiving, then Mid December, then January 12th, oh and now February 25th. To say we are beyond upset would be an understatement. After half a year I will be shocked at this point to see if we ever receive the couch. So sad. I will NEVER shop with Ashley again. JUST AN EDIT TO MY REVIEW- It is now March 26th and we still do not have our whole couch.... This company is a joke. Run as fast as you can from them. DO NOT BUY!!!
Great experience. Knowledgeable salesman who answered all my questions without pressuring me for a sale.
Walked in already knowing what we wanted but not all pieces were on the floor. Salesperson was knowledgeable and very helpful. I would always recommend Ashley’s furniture because they do have a military discount and good merchandise.
Friendly but not pushy at all salespeople. Nolan helped us and he was great about giving us space to browse but magically being there when we had a question. He was very patient with me. The store was laid out great and had a nice selection. There were at least five couches we loved and had to narrow it down from. Great shopping experience.
Lots of options when selecting a new couch. The staff is willing to work with you and answers any questions you have before you buy!
Had a very good then bad experience yesterday my husband went in to get a sofa when seen online that was a in store deal. Everything went well the sales man said he would price match the price online and had a manger approval, but when he got home I was just looking at the paperwork and the numbers wasn't right the sofa it was for just the regular sofa 1200038 but it was supposed to be for the sofa sleeper 1200036 . So my husband went back this evening and the sales men said it was his mistake and asked the woman to change the number but she said she didn't see it and was so unprofessional and saying she was ready to go home . So my husband asked for a refund and then salesman said sorry because it was their mistake but she was the lady at the counter putting in the number saying she don't know about a in store deal. Which you can clearly pull up. I'm very disappointed and the leak of knowledge and attitude that she had like we was lying trying to get something for free are something.
They were very friendly and helpful and i saved money
The associate Gabrielle was so sweet and helpful . The furniture I received was nice. The reason I am giving it four stars instead of five is because one of the items I received was damaged. However, customer service was awesome and I should be receiving my replacement soon.
Ashley furniture prices overall are really good. Very good selection of pieces. Sales person was extremely nice and helpful. The person was never pushy . Very pleasant place to shop for furniture.
A friendly place to shop for your home needs with friendly workers. The price and deals are spectacular
Could not be more disappointed!!!!! In store when making purchase was good. Still have not received delivery from August. Was told it would be delivered in October. 10 delivery appointments later still missing pieces. People in store can’t give a good reason why the delays keep occurring. Phone customer service is useless.
Bryann was a great help.
I was greeted by a very helpful young man Joe Jackson. He did not push me towards anything just asked if I needed help. Then he introduced his assistant Meeda. She also asked if I needed help and let me look around the store as much as I wanted. I found a living room set, dining room set, and a daybed. Finished up the deal with a very helpful and energetic Meeda. I would definitely shop there again
Great service and good value for what we wanted.
The salesperson was nice and we were received 40% off through price matching the online price. Quality furniture at reasonable prices.
The services are awesome and very helpful during the holidays!
Grat place to shop
Ashley HomeStore was clean and inviting. Upon entry, we were greeted and given appropriate time to browse the show floor before being checked in on. Upon being check-in on we were made aware current promotions and the ability to price match online items regardless the online warehouse belonging to a separate Ashley entity. The application process for financing was quick and seamless. Our sales representative did a thorough check to ensure that we received best deal possible and we were elated to hear that our items will arrive sooner than a nationwide 16 week estimate. I am so happy with the items we chose and plan to purchase more furniture from this location. Additionally, I would recommend others to stop by and view the floor before purchasing online. Thank you and happy holidays.
The workers were very helpful and were able to help us find the furniture we needed at a great price!!
Outstanding service. Hassle free shopping. No pressure sales. We found what we like, told the salesman, he wrote up the sale. Just that simple.
We were very satisfied with the end table we purchased. Salesman was very courteous and knowledgeable. We received item on time, put it together and we are enjoying it. Thanks again Ashley for making our purchase hassle free.
Possibly the worst experience I have ever had buying furniture. I ordered a power reclining sofa on October 16 with a delivery scheduled for November 13. Then November 27. Then December 10. Then December 27. After asking for a refund, I got the runaround for two days. Read other reviews and got to feedback.dsghome.com. They actually seem like they wanted to help me. Wish me luck!!!
Ashley Furniture Homestore delivery is a complete disaster! I have been given at least 5 different delivery dates since October from the delivery service and Meda and Kacie that work in the store and I have still not received one piece of furniture that I ordered and NO ONE can get the delivery dates correct. I am still waiting for a mangers help with this and if I don’t receive it I will be cancelling my entire order. Such a waste of time and money!
So far so good, waiting on delivery!
Our initial contact with Ashley was handled by Mark. He suggested that we come in the store to pre-order the Bladen Full Sofa Sleeper. Upon arriving at the store, Mark was pleasant and immediately referred us to a salesman, Devyn. Although there were some connectivity issues with the computer system, our experience was professional. Can’t wait til our “sleeper” arrives. It was on back order. Thanks, Devyn.
Our initial contact with Ashleyp was handled by Mark. He suggested that we come in the store to preorder the Bladen Full Sofa Sleeper. Upon arriving at the store Mark was pleasant and immediately referred us to a salesman, Devyn. Although, there were some connectivity issues with the computer system, our experience was professional. Can&'t wait til our &"sleeper&" arrives. It was on back order. Thanks Devyn.
Highly disappointed with service is the understatement of the century. Spent over $15,000.00 and cannot get ONE straight story about delivery. Items piece milled together and VERY VERY LATE!!! Absolutely ridiculous. Was trying to reschedule delivery and in that time SEVENTEEN calls to my personal cell phone and ELEVEN automated calls to my employer. After delivery was confirmed (screenshot to prove) it was still postponed by Ashley. I can promise you EVERY person I come into contact with will KNOW of my experience and I will let EVERY person I know to buy from anywhere else BUT Ashley Furniture. It's a crying shame Hurricane Laura victims are being treated like this after LOSING EVERYTHING. It is pathetic and I promise I will sleep on the floor before one more penny is ever spent at Ashley. The only good part of this experience was the sales person when ordering the furniture but hey they were making one hell of a sale. Who cares about the customer after the fact!!!! Absolutely ridiculous!
Bought furniture in June. Got two of the four pieces. Three months later. Did not have the r I love seat said we had to wait another three months for that. Decided to get different furniture that would be delivered sooner. Coming on November new furniture was unavailable. Kept getting different dates that it would be delivered. Finally to find out that they weren’t making that furniture anymore. Went back to the store picked out furniture on the floor. Floor model. The manager was the best. Great salesman very apologetic. Would recommend doing business with him because he’s really good at his job. Can’t blame him for any of this. He worked with us well. Under the circumstances I am satisfied with what I had to end up with.
The sales people could use some help. This was my second time going into this particular store in Harahan. Both times I had to go looking for an employee to assist me. Once I found someone, the individual was very nice. The first time I left the store without making a purchase. During this last visit, the first salesperson could not answer my question so she went and found someone who could. The second salesperson nice and .accommodating by offering to do an online price match for me. He also found the price for an item that did not have a sales price on it.
I have to write this review in multiple parts. The first is on premise of customer service. Second to none. In mid-September we walked into the Elmwood Ashley Furniture and were helped by a young man new to the company named Nolan and, later, a young woman veteran of the company named Courtney. Both amazing and knowledgeable. Nolan helped my fiancee and I find the perfect complete living room and bedroom sets. All in all we spend just north of $14,000.00. During time of purchase we were told to make our purchases as soon as possible because there would be a six week delivery time, "due to COVID." This was perfect because we had just moved to Louisiana and still had two months left in the temporary housing assigned to us by our company. So we made our purchases that day. Six week later, with two weeks left on our temporary lease, we had signed the papers for our own new place, and went back to the Elmwood Ashley to give them the delivery address. This was when we found out that our expected delivery dates had been pushed to the right a month, from the end of October to the end of November, and a part of the delivery to the first week of December. It is now November 30, and after one phone call and another visit to the store we're now being told that half of the shipment won't be available until December 31, with the rest TENTATIVELY available in mid January. This is where the crux of my dilemma arises. My fiancee and I have been treated nothing but cordially by the staff and management of the Elmwood Ashley Furniture. Whoever the corporate entity is that provides them with their information and marching orders, however, gives them a bad name. An original quoted four to six week delivery time isn't something that is dreamed up by a brand new sales associate. It's a directive given by a corporate entity to ensure sales, even though it should be known by now that a three to four month, and possibly even longer, delivery time is more than likely the truth. So this here then becomes the aggravation of the entire situation - we have a corporate policy of training young sales associates who work on commission to lie to their customers in order to take their money, and then leaving the same young sales associates to defend the company from the same angry customers time and again when their furniture doesn't arrive on time. Friendly customer service faces offering apologies still doesn't change the fact that it is a business practice for a company worth $3.5 billion dollars to deceive their customers in order to get their ledgers into the black all the while knowing it could be upwards of a third of a year before they get their furniture which they paid for up front, in my and my fiancee's instance, to the tune of almost $15,000.00. The furniture we purchased is beautiful. When it finally arrives, hopefully by late December/mid January, it will last us a long time. We can already picture it in place in our bare living room we've been living in for a month, with an air mattress currently serving as our sofa and an ironing board serving as our coffee table. I'm not going to tell you to not shop here. I will warn any potential customer to do their homework and plan for a minimum of a two-and-a-half to four month wait time if you're looking to furnish a home. Seeing as how all those dates are tentative, it may be even longer.
Hone Store in HARAHAN the best! Associate in store COURTNEY behind the check out counter was awesome. Ty Courtney. EXCELLENT EXPERTISE!
Very nice store and big choices!
Loved working with Nolan. Quick and easy process
Absolute horrible service! I have been waiting 2 and 1/2 months for furniture and still not here. I called to get a status update only to be on hold for 30 minutes and then be told there are customers present and they would have to call me back. I will call all posted as of now no furniture and no date to be delivered.
I enjoyed my shopping experience today at Ashley. Mark Whitsett was my sales rep. He was friendly, professional and easy to talk to. He took the time to walk me through items of interests. Finally at point of sale, Mark was detailed and thorough answering all my questions and discussing key points before purchasing. Overall I gave 5 stars for shopping experience.
Price matched online pricing Arranged white glove delivery
Very bad customer service! Very very bad! I just updated my review to this. My furniture is still not delivered after they gave me 2 dates on two different times. On first date, truck driver brought half of the furniture and the other half was wrong color. So no furniture was delivered. I called customer care center where I was put on hold for 29 minutes until I hung up. I went to the store, talked to the sales manager, got a different date which is tomorrow but I got no call or email or text to confirm. I don’t believe my furniture is coming tomorrow.
Great selection and quality of furniture. Knowledgeable and friendly staff.
Great selection and quality of furniture. Knowledgeable and Friendly staff.
2 months ago I placed a large order to furnish my whole house $7,000+ order. It was so difficult to even place the order because nobody would answer the phone but after 8 times calling and holding for at least 30 minutes every time I was able to speak to someone (Dwayne) he has been helpful. But for the last 2 weeks I’ve called and called to speak to them about the order and nobody will answer the phone. I don’t know if customer service isn’t a thing at Ashley furniture but they are about to lose a customer and a large order.
I was very satisfied with the salesman that helped me in the store Frank was very helpful I will go back to the store and purchase furniture again
Nolan and Courteney were professional especially with helping us solve our issue. Ashley logistics and phone support need some serious changes.
I went brought me a mattress today and my experience was very nice the sales associate was very helpful . Thanks Ashley's Furniture
I’ve been trying to reach this store for over 2 weeks. Every time I call I get the call center after waiting anywhere from 30min to an hour it’s the same thing every time they say they’re sending over a ER ticket but no one ever calls back. My sofa looks horrible like I have an unfinished sofa, either a piece is missing or I have 2 of the same pieces which is what it looks like but I’m not sure and no one has called or came out to help me figure it out
Really nice furniture! Looking at an awesome sofa for the future.
My experience at this location was terrible and I love the company Ashleys as a whole. My particular sales associate started off nice and friendly but quickly escalated to aggressive and pushy. Once she found out that I had been preapproved she got pushy and extra aggressive and stop listening to my wants and needs and just did what she wanted to do. I went in the store because I had went online and wanted to see if they actually had the furniture in person. They only had one thing physically in the store that I saw online. So I told the sales associate I just would go back online and make sure the items were in stock rather than buy one item from the store physically and buy the rest online. It don't make sense to pay two delivery fees and sales tax twice when I can purchase everything together online. Shelia still insisted I said just let me check online and I would come back if need be. Shelia told me she had to talk to her manager to adjust the price to the online price I said don't worry about it because it don't make sense to purchase one item. She said well let me talk with manager so I'm waiting to tell her we are about to go. Low and behold to my surprise as I'm waiting she then already placed the order and charged my Ashley's account. I wouldn't have known if I just would have left but I sent my husband over to tell her we about to go. And she tells him wait you have to sign the papers he said what papers and she said I order the dinning room set. So I told her I wanted to cancel the order. We was waiting a while for the manager but I have a 4 year old and she was getting aggravated so we left without seeing the manager. But once I got home I called the customer service to cancel order and file a complaint. Be very careful with sales associate Shelia I was warned by another lady leaving out store as me and my husband was sitting waiting for her to come back while she submitted our order without our permission. Not only did she try to sell me furniture I didn't want she also try to sell me Avon. Just hustling people all the way around. She was so concern about a sale she didn't even offer me any of the Black Friday deals just ready to charge my card for an amount. Customer service was piss poor and just about a sale not what the customer want. Had I authorized the sale I had a discount code that was sent in an email for opening up an account. You think she asked if I had any discount codes NO because she secretly processed the transaction behind my back.
My experience at this location was terrible and I love the company Ashleys as a whole. My particular sales associate started off nice and friendly but quickly escalated to aggressive and pushy. Once she found out that I had been preapproved she got pushy and extra aggressive and stop listening to my wants and needs and just did what she wanted to do. I went in the store because I had went online and wanted to see if they actually had the furniture in person. They only had one thing physically in the store that I saw online. So I told the sales associate I just would go back online and make sure the items were in stock rather than buy one item from the store physically and buy the rest online. It don't make sense to pay two delivery fees and sales tax twice when I can purchase everything together online. Shelia still insisted I said just let me check online and I would come back if need be. Shelia told me she had to talk to her manager to adjust the price to the online price I said don't worry about it because it don't make sense to purchase one item. She said well let me talk with manager so I'm waiting to tell her we are about to go. Low and behold to my surprise as I'm waiting she then already placed the order and charged my Ashley's account. I wouldn't have known if I just would have left but I sent my husband over to tell her we about to go. And she tells him wait you have to sign the papers he said what papers and she said I order the dinning room set. So I told her I wanted to cancel the order. We was waiting a while for the manager but I have a 4 year old and she was getting aggravated so we left without seeing the manager. But once I got home I called the customer service to cancel order and file a complaint. Be very careful with sales associate Shelia I was warned by another lady leaving out store as me and my husband was sitting waiting for her to come back while she submitted our order without our permission. Not only did she try to sell me furniture I didn't want she also try to sell me Avon. Just hustling people all the way around. She was so concern about a sale she didn't even offer me any of the Black Friday deals just ready to charge my card for an amount. Customer service was piss poor and just about a sale not what the customer want. Had I authorized the sale I had a discount code that was sent in an email for opening up an account. You think she asked if I had any discount codes NO because she secretly processed the transaction behind my back.
Meada was wonderful. No pressure.. Explained things thoroughly.
My experience at this location was terrible and I love the company Ashleys as a whole. My particular sales associate started off nice and friendly but quickly escalated to aggressive and pushy. Once she found out that I had been preapproved she got pushy and extra aggressive and stop listening to my wants and needs and just did what she wanted to do. I went in the store because I had went online and wanted to see if they actually had the furniture in person. They only had one thing physically in the store that I saw online. So I told the sales associate I just would go back online and make sure the items were in stock rather than buy one item from the store physically and buy the rest online. It don&'t make sense to pay two delivery fees and sales tax twice when I can purchase everything together online. Shelia still insisted I said just let me check online and I would come back if need be. Shelia told me she had to talk to her manager to adjust the price to the online price I said don&'t worry about it because it don&'t make sense to purchase one item. She said well let me talk with manager so I&'m waiting to tell her we are about to go. Low and behold to my surprise as I&'m waiting she then already placed the order and charged my Ashley&'s account. I wouldn&'t have known if I just would have left but I sent my husband over to tell her we about to go. And she tells him wait you have to sign the papers he said what papers and she said I order the dinning room set. So I told her I wanted to cancel the order. We was waiting a while for the manager but I have a 4 year old and she was getting aggravated so we left without seeing the manager. But once I got home I called the customer service to cancel order and file a complaint. Be very careful with sales associate Shelia I was warned by another lady leaving out store as me and my husband was sitting waiting for her to come back while she submitted our order without our permission. Not only did she try to sell me furniture I didn&'t want she also try to sell me Avon. Just hustling people all the way around. She was so concern about a sale she didn&'t even offer me any of the Black Friday deals just ready to charge my card for an amount. Customer service was piss poor and just about a sale not what the customer want. Had I authorized the sale I had a discount code that was sent in an email for opening up an account. You think she asked if I had any discount codes NO because she secretly processed the transaction behind my back.
This place is TERRIBLE! I ordered a bedroom set July 2nd and they kept pushing the date back on my delivery and what they DID bring me was damaged so I would have to wait even longer for a replacement. They pushed my date back about 4x until I finally got fed up when they said Nov 17th (which I didn’t believe) and asked for a full refund and to come get the damaged pieces they sent me. So now they have their damaged goods back and I STILL haven’t gotten my refund! The communication is completely nonexistent and you have to hound them for the products you paid IN FULL for. I will never support this business again.
Very nice Young lady very polite if you are in the market for some new furniture go see Ariel at Ashley in Elmwood
If I could give them negative 5 stars I would. Customer service is awful! I bought a dining set from this store and once delivered I noticed a chair was missing. Once I spoke to the delivery man he told me that it would be delivered soon(no one had communicated that I&'d be missing a chair. Little did I k ow that I&'d be waiting on that chair for over a MONTH. My delivery date has been delayed at least 5 times by now and they never EVER pick up their phones. I regret ever walking into that store.
Go anywhere else!! This company is an embarrassment!!! Purchased a sofa on Sept 3rd with a delivery date of October 28th because they were backed up. On the 26th after reaching out I was told November 5th...no problem. On November 2nd I was told by a very rude "live agent" Nelshana that my order would not be ready until December 17th... almost 4 months after purchasing it. Received a phone call that a portion could come on the 5th... received another call this morning 11/4 that the portion wouldn't be ready until the 9th. The reason being, Ashley furniture pieces are "made to order". A major furniture company makes one sofa at a time and ships it, one item at a time?? That makes absolutely no sense. The employees are clueless and likely deal with angry phone calls all day because of the lack of basic effeciency this major company has. Sofas don't expire...make a few hundred & ship them to your distribution so that when customers buy your product they're not left waiting months on end to receive their purchase. I wish I could go back and purchase a sofa from another company. Worst consumer experience of my life. Update: received a phone call yesterday that they were cancelling my order. The agent said she'd call back in an hour. She never did. Spoke with her this morning and she didn't know what I was talking about. The delivery department, store, chat and cancellation department don't communicate. Everyone has told me different dates and no one knows why or who I can speak to for firm answers. Delivery department leaves you on hold for half an hour. Do not waste your time shopping here.
Great Service! Ariel help me find the perfect pieces! Thank you!
Ariel was very helpful and we made our purchase with ease.
So after giving Ashley 5 stars, I have been very disappointed with their delivery service. We get messages confirming next day delivery only to be told day of delivery that same is delayed. This has now happened on 4 separate occasions.
It was the worst experience ever I don’t know if you have to spend $1 million to get good service or what but I was very shocked I wasn’t pleased with how the lady in Elmwood store treated me it was ridiculous I would never ever shop with Ashley again.
My experience was pleasant. The salesperson was very patience and accomdating. I came in the get a price match. He research the current price on an item and saved me 89 dollars. Then he helped me to find just the right end tables! It was like spenting time with a trusted friend. And , that was meaningful me. Because we are different races.And during that time, we were just people. The experience renewed my in America...God bless us all!
Spent about $5000 dollars in June for a bedroom+ sofa set, here we are mid October and i don’t have my order in full. Bounced between stores and the “unaffiliated” delivery service on the phone for MONTHS. Now waiting for my money back. I will never support this company again, 0/5 if i could.
There are amazing ! 👌🏽customer service! They have Beautiful Furnitures ❤️
GREAT CUSTOMER SERVICE BEST DEALS ON QUALITY FURNITURE. The sales team is great and the showroom is well organized.
I can only attest for this store&'s customer service because I didn&'t buy anything (but I&'d like to in the future) everyone we passed greeted us and asked to help out. Everyone was super friendly and I hope they get more positive reviews. :)
everything was good youheardme.
We had the most wonderful experience at the store in Harahan, Louisiana. Our sales rep, Meda, was very knowledgeable and gave us enough space to explore on our own and made herself available when we had questions. She made our sofa purchase very easy and went above & beyond to ensure that what we picked fit our room dimensions perfectly.
Went to find a tv stand. My associate was very nice and helpful.
My partner and I bought furniture from this store based out of Harahan LA back in May 2020, in anticipation of our move to Memphis TN. We coordinated furniture arrival for a specific weekend in July and received text message confirmation that our furniture would be delivered on the agreed-upon date. We get to Memphis and without any warning whatsoever or any apology whatsoever no one notified us that our delivery had been canceled. Nonetheless, we wasted an entire round trip up here to receive absolutely nothing. So of course, we went to their competitor, Great American Home Store, and bought the furniture we needed for our new home and of course this other store honored their promise to our utmost satisfaction. When we returned to Harahan, the two associates we dealt with initially offered no apology- stating that we would have to return at a later date to speak to the manager. We have been waiting for SIX MONTHS to receive our damn refund. And every time we call the number we are told to call, it takes an inordinate amount of time to talk to anyone who has a damn clue of what they’re doing. My fiancé and I are working professionals (and I am a busy surgeon). We simply do not have the time or patience to deal with such an incompetent, uncaring, and lazy corporation. Sincerely, Joshua R Ford, MD Addendum: just like right now, we have been put on hold for over an hour. Someone finally answered the phone, and without any explanation whatsoever, they put us on hold again. This store has absolutely abysmal customer service. Will never buy from again and if you buy anything from them, you will do so at your own peril.
Brian was our sales person and was very helpful. She answered all of our questions and told us what to expect. The selection was good although due to C19 it may take longer to receive our merchandise than we had planned.
Purchased a bedroom set in JULY. Was told due to Covid I wouldn’t receive it until Aug 19. No problem. I can understand that. On Aug 19 I received a headboard, nothing else. No one contacted me about other missing pieces and no one could tell me an exact date when other furniture would be in. I was given multiple estimated delivery dates. The latest being Sept 24. No furniture arrived that day either. NO ONE has contacted me to reschedule ever and to this day I still have no clue when the furniture will be delivered and neither does Ashley !! I have spent hours on the phone trying to get to the bottom of this. Know that when you purchase furniture here Ashley furniture has no clue when you will get it!! They will happily take your money and then forget about you and your purchase!! Will never buy from this company again!!
In 8/26/20 went into Ashley&'s furniture, besides being in the store for 20 mins 5:48 pmI walked in, I was informed that they will be closing in 30 mins... the store times on the door stated 7pm. Still looking I found the bedroom set I wanted. When checking out, I was informed that shipping would be 4 to 6 weeks, which was fine for me because of Covid. I paid the bedroom set out, cash! I have been calling for weeks to find out the status of my order, I stayed on hold for 4hours and 32 mins just for someone to answer the phone and hang up! I drove there the next day, my initial delivery date was 10/4 then 10/13 to 10/22 without my knowledge. If I would have never drove there, I would&'ve never know. This has been the worst experience ever. There is absolutely no reason why customer service is the way it is, there is no excuse! When things change, customers are to be inform. At this point I just want a full refund.
Nolan was attentive, motivated and very professional. Excellent Customer service!!!! Thinking about buying something else!
D. Cola was my salesman he was the best!!
Devin was pleasant and helpful. He answered all my questions. He found plastic in the warehouse to cover my recliner and helped load the recliner in my truck. I would give him 10 stars!
Great customer service! Came in looking for a sectional for our new home, and we found one we loved! The salesman was very helpful, and we did not feel pressured to make a purchase even though we ended up buying it the same day!
Great Services, Super Friendly! My sales rep Nadia helped me 100% out of her way to find exactly what I needed. Will definitely be coming back again and buying again soon.
It was very pleasant the gentleman was very Courteous and made me feel comfortable he didn't mind Walking all around the stores few times so I could make up my mind Thanks for being so kind
Well, this was a waste of my time. Did a full lap of the store before an employee greeted us, and that was just a hello before she went back to her computer. The product tags don't give you measurements or any additional colors that the product is available in. And virtually everything we touched seemed like it was poor quality. Drawers stuck and were hard to pull out, doors were not properly aligned and coffee tables that opened for storage didn't fully close. Doesn't give me hope that the furniture will last more than a year or two. Only reason they got 2 stars is because it was pretty clean inside. I'll be buying my furniture from a store that grasps the importance of customer service. **EDIT** Review dropped down to one star for the cut and paste reply Ashley HomeStores asking for the purchaser's name and the order number. Clearly, had my review actually been READ, they would have realized the problem was that I couldn't get furniture because their staff basically ignored me. Attention to detail (and customers) is a thing.
We have now been canceled on delivery 4 times now, I understand things are happening, it when you spend $4K on furniture this isn’t right. We’ve bought furniture previously from Ashley in other parts of the country, never have we’ve had this problem. It’s very disheartening and it really feels that y’all aren’t wanting to help us, like I said, somethings got to give. Edit: finally received all furniture in three different deliveries, never have I seen a Ashley Furniture as poorly mismanaged as this one. Also, your delivery drivers did not wear mask inside my house neither of the three times. You may want to advise them on that along with there stank attitudes. Don’t come into MY HOUSE with a attitude I didn’t nothing or said anything to those people.
Very helpful and the sales associates are the best
Nadia was amazing! My husband and I came in with an idea and with Nadias help we left with an amazing couch and will be returning for the rug and dresser of our dreams!
Nolan.. was Great . !!!!
Very good visit and Linda the saleswoman was great and very informative and nice
This time I'm having a really bad experience i really like this store ashely furniture is nearby to where I reside, but the delivery is been rescheduled 2 time already,they delivered 1 piece of the furniture I was expecting the other 2 pieces by the 18th of June now they telling me July 23rd when I already got rid of my old sofa. So I want to cancel everything the sales person called me with a bit of attitude or intimidating voice saying to wait or they will get %10 of what I spent also telling me i was not supposed to take the delivery of this 1 piece I have in the apartment already...I don't know whats wrong with this store but seriously I love to cancel this order and get my money back there's more aces to go and buy.
We visited Ashley Home Store in Harahan, LA to buy a mattress. My regular salesman, John Jackson, turned us over to his co-worker, Mr. Celestine, who was extremely knowledgeable in all matters concerning mattresses. The store carries a wide variety of mattresses by Temperpedic, Sealy and Stearns and Fosters. We purchased the Stearns and Foster mattress with an adjustable base. Whenever we are in a position to purchase furniture, Ashley Home Store is our #1 retailer.
Everyone nice and helpful. My salesman John helpful and knowledge of all my questions. Nice experience.
I am very pleased with the service and the merchandise. I will be looking forward to coming back again. Thank you for everything.
Loved the room setups and being able to look around freely. when we found what we liked we went to the desk and was taken care of immediately! Thank you Ashley HomeStore for the superb service.
Great customer service and great variety!
I ordered a whole living room set and the day it’s delivered I look online and see there’s a huge sale on that living room set. I called the store immediately and received a credit on my account of almost $400 to be used in store. I tried to use that in store credit several times and was told the credit couldn’t be found. I was told they switched computer systems come again. I was told new owners. I was told try a different phone number. I was told we see a credit but, don’t see the amount. Finally, after days and hours I am told there is no email so, no proof! I am then told by Keyla Rodriguez, Escalation team, that since no email they can’t prove anything they will cut the credit in half. Then she said she would email me my credit, and..... no email! The furniture is ok. The price match is a lie. But, the customer service is definitely worth never purchasing from them!
My husband and I recently purchased a bedroom set and mattress from Ashley HomeStore. Nadia was very helpful and accommodating from the time of purchase through delivery and exchange of a damaged piece. We definitely recommend Nadia 100%!
I just bought my first home, and I found the perfect bedroom set for it. Very modern with an antique touch. I was in the store for 20 mins, I had good customer service so it made the purchase much more easier.
Thanks I love my new bedroom set
Thanks you Nadia from harahan store for marking our shopping needs a 4 star experience. She made sure she helped with buying a mattress to our needs . Thanks , Mr. And Mrs. Chris Cozzens
Manage Dwayne Coka and Latosha in the office are the RUDEST on the Earth Yes I used their names and ckd care less! This store in Harahan the whole store is garbage! Especially the Manager Fat Dwayne! Don't by anything here! Purchased February of 2020! November is the earliest they may have ut! Still required to pay on something I did not receive! Its lawyer time!!!!! This star is just to leave this page! You really have no stars!
I have shopped with Ashley for years. My salesperson was Dwayne Cole! I had a few issues with the long wait also but, I do understand the issues they were having with manufacturers. Dwayne really helped me out a lot with my issues and even after I received merchandise he helped me with a problem I had with the lender. ON HIS DAY OFF!!!! Thanks Dwayne for your kindness and exceptional customer service. Will be visiting you again!!!!
Great experience!
My visit to Ashley was superb. I was not rushed n welcomed by a salesmen. However when I saw something I liked. Nadia Davis was helpful courteous funny and down to earth! She assure my satisfaction & boom! A new business relationship is born. I only stopped by to look for a couch and I not only purchased a new couch but a new bedroom set too! Thank so much !!!
Great quality furniture at cheaper prices than the others
AWFUL BUSINESS. AWFUL CUSTOMER SERVICE. I purchased a bedroom set in May. They were QUICK to take the money from my account. Only the dresser and one nightstand and bed rails was delivered in June. Headboard, footboard and other nightstand was not. I called to see when it would be delivered and they said August 1st. I called the day before for a time slot and they said the rest of my order had been cancelled. WITHOUT REFUNDING ME OR EVEN NOTIFYING ME. I have been calling and calling and have been getting the run-around. Every number I called gives me a different number. I just want my money back.
Great customer service and very Knowledgeable about the products
Great deal on quality bedroom set. My sales person Ashley was very helpful and helped me get the best deal on my furniture.
Very horrible customer service ... went to check on merchandise and they gave me a number that no one never answer ... one of the worst customer service I ever received..: I want a refund
Love the style of the furniture
This is the worst ashley furniture I have ever been too. I am appalled at this place. No one is nice, they don&'t answer there phones and I have been waiting on furniture for over 2.5 months. It keeps getting &"delayed&" less than 24 hours before it&'s supposed to be delivered and this has happened 5 times now... it&'s ridiculous. I want to give them -5 stars. Do not shop here.
Good experience. Frank, the salesperson I worked with was very patient and thorough with details.
Our salesperson was wonderful. However, after the sale there is no customer service. Deliver date promised was pushed back twice (called a few hours prior to expected arrival). When delivered there were two large chips on furniture. Delivery driver stated someone would be in contact with us. Two weeks later no one has called and we cannot get in touch with anyone. Calls to the store go unanswered. You are on hold for a very long time then you are disconnected. I even sent them a message through FB messenger. Still waiting on a reply. If I was not an hour away I would have already went to the store. I guess that is my next step. Do NOT recommend Ashley because of their customer service.
Between the delivery being rescheduled 3 times, completely unclear communication, and the couch being delivered, in the end, over two months later than the "guaranteed" date, it was not a recommended experience. That being said the couch is nice and is the only reason this store deserves something above one star.
Salesman was very professional and very helpful. I was more than motivated to make a purchase because of him. Well done!!
Do not buy the protection plan it is the worst . It is rip off.
Ashley Homestore has great customer service at the store. I cannot say the same for the delivery phone line. Those ladies were extremely rude.
Always helpful and amazing and get things done!!!
Nice furniture and great workers!!
They was very professional friendly an Helpful!! Great furniture an gave me the sale price on line in store!!!
Excellent customer service from Nadia! She made the buying process smooth & enjoyable.
As a whole I would avoid Ashley HomeStore to avoid the stress. Initially I had a pleasant in store experience and delivery, until I realized my dresser didn&'t come with the bed set delivery. When I asked the delivery guy, he said it was probably on back order, he wasn&'t aware that I had ordered a dresser (although he delivered the mirror), and I should call customer service to figure out the problem. It would have been nice to have been informed that was going to be late but the delivery guy was nice enough to give me customer services number to get things straightened out. This is where it went down hill. The delivery guy gave me the wrong number; inconvenient but an easy enough fix. I called the store and the call center 9 times, each time I was on hold for the shortest time of 15 minutes and the longes time 32 minutes. I ended up calling 9 times because 5 of those calls, after sitting on hold for 15-20 minutes, I was hung up on without anyone even saying hello. The first time I finally got someone on the phone, it was to ask about my dresser that I wasn&'t informed wouldn&'t be delivered with my other stuff. They said it was back ordered and would be delivered in two weeks. Inconvenient but sometimes one has to deal with such things. A couple days later I noticed that one of my nightstands was broken. When I finally got someone on the phone, they told me to email pictures and they would get back to me. Never heard anything back. So I called again, sat on hold for 32 minutes and when I finally got somebody on the line they told me that they had no record of my calling about the nightstand and to do the exact same thing I had already done. I was also informed, in that call, that my dresser, that was supposed to be delivered that day, was going to be delayed again. I also resent the email and was told I&'d hear something within 24-48 hours. Haven&'t heard anything. Had I not happened to call for separate issues, on two separate occasions, I would not have been notified that my dresser was delayed until after the fact. (I got the automated texts and calls telling me that I would receive my delivery but obviously they weren&'t delivered). I have had to take off from work, reschedule multiple doctors appointments to accommodate delivery and they haven&'t shown or had the courtesy to call and let me know that they weren&'t going to show. Aside from the broken nightstand, what I do have is of good quality but I would never shop here again or recommend friends or family, if given the choice. **Update: The dresser was finally delivered (after 4 delays and no notifications of said delays) but without parts to attach the mirror. It also came 5 hours early, which as a working person didn&'t work with my schedule. I now have to have the parts ordered, call them the have them install the mirror and hope someone actually comes. The night stand exchange was delayed a month and I got a call less than 12 hours before it was supposed to be delivered to inform me. When I called Customer Service to complain and just return everything, they essentially gave me the runaround, told me that I need to call this office and that office. And when I finally got to the right office they essentially said we can&'t do anything about it, you have to keep everything, deal with it. Although I had a good in-store experience everything that came afterward was not worth the effort. The quality of the furniture doesn&'t speak for anything else the franchise has to offer. I would not recommend anyone purchased anything from Ashley&'s.
Came to find a sofa, and found exactly what was looking for.
Great staff willing to help. Repeat customer
Mr Cola was patient, helpful & professional even though we came almost closing time with very little ideas what we needed.
Everything seems to be in place
Great customer service! Jazmin Love was so helpful and friendly. She was the only salesperson that approached us and answered all of our questions. We would absolutely recommend anyone to come and see her at Ashley’s Furniture.
Helpful friendly service. Knowledgeable staff willing to go the extra mile to find specific furniture information. Good price
These guys are really professional. They were quick to order my sofa which was out of stock. Great prices also. This was my first purchase from Ashley and it definitely won’t be my last. Would recommend them to everyone. Thanks again for a job well done.
We knew what we wanted a few months ago, but one of the employees could not get the bed to us until 2021!!! (Weird right?) well me and my fiancé walked into the Ashley Home store and decided to see if they can get the bed in any time this year.... Nadia, one of the store sales associates came and assisted us.... she did a great job.... her friendliness and welcoming aura made us feel at home.... and she got things arranged to where we can get our bed set in a month!!!! She was awesome!!!!
Good evening everyone, it was a wonderful trip to Ashley Furniture, I found everything that I went to get, and the salesman Mr. John Celestine was very friendly, courteous and helpful with me finding everything that I needed. The atmosphere of the store was. clean and cool.
Great experience!
I ordered a full size mattress and foundation for my daughter on 5/24/2020. I found what I wanted online and went into the store in hopes to lay on it before purchasing. When we arrived at the store the mattress was not available but a similar one was. We purchased the mattress and foundation and were told that the foundation was in stock but that the mattress was not. The salesman tried to tell me that it would cost $49 for delivery and that I would have to pay that twice or wait for the mattress to come back in stock and have them both delivered at the same time for one fee. I then told him that if I order it online the delivery is FREE. He pretended to look at something on the iPad and then says ooo yea I see it here, free delivery. He then informs us that it will take 4-6 weeks for delivery. I agree (annoying but whatever) and we leave. I wait the 5ish weeks only to receive a phone call today to tell me that the foundation (which was in stock when I bought it and we were waiting on the mattress) is out of stock for THREE MORE WEEKS😡
John Jackson at Elmwood store in Harahan, LA was helpful and informative. We knew what we were looking for and our price range and made our purchase within an hour. The only thing wrong is having to wait four weeks for delivery.
by far the worst experience i've ever had!!!! $6500.00 for a bedroom set that they can not produce and no it's a hassle to receive refund. my wife and i has gotten rid of our bedroom set because they were suppose to delivery and when time for delivery they having manufacture problems with items!!! so at the moment we are without bedroom set at our home and getting the run around to receive our $6500.00 back. my advice to everyone is to please take your business else where and to not deal with these cocksuckersfuckin horrible!!!!!!! Please do NOT shop here.
The gentleman that helped us was very friendly and nice. The time was a little longer than expected, but he worked hard for us.
I don’t have any complein about Ashley 👍
Jasmine was very helpful and professional
Shopping in this store is always pleasant. However, online the store says free shipping go into the store it's a different story. I was told they would have to price match Ashley website for the doorway delivery but since we priced match the bed we cant do the delivery. So other than the variation with ashley home store and website this store is very inviting.
Everything was beautiful one of the representatives helped us he was nice he was kind he was respectful he was patient he was understanding to sum it up all in ones he was great thank you Ashley home furniture store I'll promise you I will be visiting with y'all in the near future have a blessed day PS I give it a five-star
I've called customer care NUMEROUS times with no answer. I also left 2 voicemails and haven't received a return call (despite the automated voice telling me they would call back in 48 to 96 hours). I left a 3rd voicemail today. I placed an order almost 2 months ago, and still one of the items has not even shipped. I'm trying to get an update but no one from customer care will answer or call me back. The item that I received today is CRACKED! I went to an Ashley store and they wouldn't help me. I will be disputing this order with my credit card company. Ashley Furniture is a FRAUDULENT COMPANY!!!
My sales associate was accurate and thorough with helping me decide what pieces I should get with my set. The transaction was not long. I am happy with my purchases. These are reasons I will continue to shop at Ashley Furniture.
They have real good deals
The service I received was top-notch. The entire process was easy. I feel like the quality of the furniture is top of the line. Highly recommended this location.
Nadia was absolutely amazing. Extremely professional and patient. She is the reason we will return. Our loyalty to a salesperson is valued on the quality customer service we experience. Thank you Nadia. We will be back to see you.
Great choices and helpful salesman. Mr Frank. I hope I can be the lucky winner
Excellent customer service
Guy was very helpful and made sure we were taken care of, we got what we needed and he explained everything perfectly
I ordered a bedroom set over 2 months ago. I have tried on several occasions to reach customer service and have left multiple messages both online and on the phone, regarding missing parts. I will never order from this company again.
I really love the look and durability of Ashley furniture.. With that being said getting the rest was terrible... We purchased furniture for the entire house From a lovely sales associate. Unfortunately all the orders were split weeks and some months apart. I was told dates that our mattresses would arrive and they never came not to mention I took off of work on days that I was told that deliveries were to be made for nothing and lost even more money because of that... The ottoman for the sofa was damaged upon arrival and has to be returned. The table finally came and it was damaged and had to be bought back so I’m still stuck with dining room chairs which came 2 weeks ago but no table, bed frames with no beds, a damaged ottoman and to make things better it’s almost impossible to talk to a customer representative without being on hold for an hour waiting for someone to answer... Had I know this would have been the outcome I would have chose a locally owned furniture store .. I’m so disappointed and wish I could honestly return everything at this point. If you can help it chose somewhere else if you plan on furnishing your entire house...
(Translated by Google) Definitely excellent 👌 (Original) Sin duda excelente 👌
Ashley Home Furniture has poorly made products, terrible customer service, and most importantly for me, policies that ignore and are negligent to environmental awareness as well as actively contribute to worsening climate change on this planet. Please read to the end.My experience with Ashley Furniture HomeStore has been, without question, the worst experience with any business I have ever had. Period.My wife and I bought a new sofa, the &"Dorsten Slate Model&", in October of 2018. It came with a 1 year warranty from Ashley and we purchased an additional 5 year warranty from Montage Furniture Services, Inc. On 5/7/20, we noticed that the sofa&'s load system under the seat cushions had broken. This sofa has a webbed system rather than springs, meaning that there is a sewn semi mesh fabric connected to the upholstery. The mesh has sewn eyes that connect to a 1/8&" diameter or smaller rod system towards the back. The rod had snapped, the mesh had torn, and now the sofa was almost unusable. This is after less than two years of regular household use. Nothing was done by us to this sofa other than sitting and lying on it.I called Ashley on 5/7, I was on hold for nearly an hour, and then hung up on. I called again, and after being bounced around to multiple people and more lengthy holds I was told that I needed to file a claim through Montage Furniture Services. Fine. After filing the claim, I was notified by MFS that a serviceman from Fast Furniture Repair would come to survey the damage. He did about two weeks later, and contacted MFS to notify them that it needed to be reupholstered, and then left. Yesterday, 6/3/20, I received a text message from MFS asking to rate my experience. I was under the impression that we were waiting for the repairman to contact us again and schedule a day to repair the sofa. However, apparently it is more cost effective to replace the sofa with another sofa from Ashley Home Furniture instead of order the repair upholstery and have the serviceman fix it. (That tells me a lot about the quality of furniture, btw). I wasn&'t informed of this, but rather had to call both Ashley and MFS to find this out. 6/4/20, I received a text message asking when I preferred delivery. I called Ashley Home Furniture and was notified that they would only be delivering the new sofa, and that its my responsibility to get rid of the old sofa. This sofa is damaged and in need of professional repair. I cannot sell it, I cannot give it away. I cannot donate it. Im forced to put it on the curb. This is so unacceptable and irresponsible. I&'m basically forced to have this sofa go to a landfill. I will absolutely never ever shop here again. I will actively tell others to not only NOT shop here, but to boycott this company for their egregious policies that and lack of environmental awareness. I am disgusted that the company would rather add trash to a landfill than fix their terrible furniture the right way. I am on my way to the store to speak with someone personally. Whenever I call the Ashley HomeFurniture branch at 5151 Citrus Blvd, Harahan LA 70123, I am immediately transferred to a corporate line, where I am on hold for 30 min minimum each time. Pictures are attached of the damaged furniture.Ive read that an Ashley spokesperson tends to initially respond to these posts, but never respond after an initial message.
Frank was extremely helpful and easy to work with! I can’t wait for my new dresser to be delivered!
Prices are not customer friendly
Very unprofessional employees!!! Very low quality and very high prices!!!
Great service and very helpful!
great experience great people
Great service and great store would definitely recommend!!!
better Selection than a lot of other stores I went to
We had a great experience at Ashley’s Furniture. They were friendly and courteous. They have a great show room of all styles and a variety to select from. We were looking for a sectional sofa which we did find. Finance was a breeze and quick. Ashley was the name of the young lady who attended to us. She was very professional and informative about all our selection. She was able to answer all of our questions and I appreciated her patience as we decided on a mattress. I highly recommend Ashley and Ashley’s Furniture for your furniture shopping.
Nadia was really great! Great customer service! She caught me walking towards the door! Great deal and I love the sofa ! Thank you ! Keep being great
Store had plenty of sales people who were not pushy so star for that. They weren’t freaked about COVID-19 so three stars for that and John our sales guy was very nice and helpful so one star for that.
We were searching for the perfect couch and quickly found it at Ashley. It was sold out and staff was very helpful to discuss buying options and assisted in getting the couch ordered during the sale to get the sale price. I can’t wait for it to get to its new home.
I had a pleasant experience at Ashley Home Store in Metairie, Louisiana. We bought a lovely dining room set and it will be delivered in a few short weeks to our brand new home. The staff was helpful, quick and efficient. I’m really hoping my furniture is delivered in tip top condition because I love the set we bought. I will give another review when this happens. Thanks so much Ashley Furniture. Thanks so much Ashley Furniture!!
Our experience at Ashley’s Furniture was great today thanks to our salesperson Kayla. She was very professional, patient, and helpful. For all your furniture needs I recommend you go to Ashley’s only if Kayla is your salesperson, the other sales people were dismissive and didn’t seem to want to help. Overall, I had a great experience today, the best so far all thanks to Kayla B.
Nadia was a big help! She helped us navigate the selection to find the sofa and recliner that were just right for our needs. So happy with our experience.
Im dedicated to Ashley Home to service all my furniture & bedding needs. The staff is very friendly and the uniqe variety of peices makes selecting furniture over the years easy. It's always a fun experience.
This place has been the absolute worst company I have ever dealt with in my life! I purchase a sectional from Ashley back in February and received my furniture at the end of February. The sofa i received was torn and scratched and I informed the delivery person that I wanted my furniture replaced. He told me that he would let the dispatch know and I would get another one delivered. So I did not get another sofa until April and that sofa was also damaged! This one was worst than the one they sent to me the first time. But I was told I had to keep the sofa because they could not take both back. So I had to wait again until May 4th and they only bring me one piece when it was suppose to be two pieces! So then they tell me that they will have to bring it to me the next week. The next week comes and the day they are suppose to deliver the furniture they tell me that the store has a hold on the sofa, as though I owe them money! How in the world I owe you something when it is an exchange!!!! So customer service tells me that they can not do anything and the store would have to correct. Just so you know at this point, the store is not opened at this point but I have to contact the store! After calling all around they finally send an email saying that they will deliver the furniture on today, Friday May 22. I have been waiting ALL DAY and I have no furniture! It has been saying my furniture was on the way all day and now it is telling me that it is scheduled. This company is the worst! Please know that I will never ever order anything else from this company and I hope you will not either! The customer service is horrible! They lie about someone calling you back, they take your money and give you damaged furniture. I am not the only one because my mother ordered also and it took over a month for her furniture to be delivered also! I went to Ashley thinking that I would get great service and I having the worst experience ever!!! DO NOT BUY ANYTHING FROM ASHLEY!
Staff very friendly and courteous. Knowledgeable of products and made recommendations for me. The whole buying experience was flawless.
Store had exactly what we wanted but doesnt have a huge selection like some of the other stores. Does seem like it has better prices. One thing I'd say is it seemed like the staff wasnt very knowledgeable.we had two different employees tell us contradictory statements about furniture we wanted and it made everything take longer and was frustrating. They are also out of stock of pretty much all of the good furniture and told us we'd have to wait 2 months for our furniture. I dont know how likely it is that we get it on time. If we dont I'll be updating my review to reflect that.
A shout out to Nadia for the great help she did for us. Very friendly and very knowledgeable about what we were looking for. Thank You for helping us. It was a pleasure to meet her.
Great service
Ordered a vanity set for my girl for Mother’s Day came to me cracked. Try to contact by email and phone no answer I highly don’t recommend
Wow! So many bad reviews. I was looking to buy some furniture. Seems all the Ashley Management does on here is apologize and say they will investigate. Seems this is a on going problem not isolated incidents. I'm not going to spend my hard earned money here.
I was shopping for a bed for my 7 year old. The store was nice and clean, everyone greeted us as we came in. My sales lady Nadia was very knowledgeable about the brands and the different styles of beds. She worked with us and made sure we were satisfied with our purchase. The prices were reasonable and well with in our budget. I will definitely be back for future purchases.
I Called on yesterday to inquire about an online product. MR.Dwayne C. Was very helpful. I scheduled a visit for 5-2 to visit the store. Mr. C was very professional and informative, he help me pick out a living room set, bed and mattress. Mr. C was very patient and nice..
Excellent A1 service I received today from an amazing lady!! I must say it was the best experience I’ve had in a long time. Yes I would recommend Ashley HomeStore.
Very poor customer service- actually there has been NO customer service. I’ve been trying to reach someone from the store we purchased our furniture at or someone in corporate and I cannot get anyone to help me. I called another store and they only said that I would have to go to the store I purchased at. We were forced to buy a protection plan that if not used can then be used as in store credit. $600 down the tubes. I’ve spent hours on the phone trying to reach someone with no luck. Such a disappointment!
I had to take work off to be home for the delivery of my bed. I was home during the entire window slot (3-6pm) and no one ever showed up or called. I called to inquire about where they were and the call center said they showed up and no one was home. Complete BS! Sorry I was the last stop of the day and you just wanted to go home but this is your job. Please get more trustworthy, hardworking employees. This was also after my bed was already delayed a week due to a missing part. I will NEVER recommend or buy from Ashley again!
Worst delivery experience ever. I have had four different delivery dates and none are fulfilled. They keep me hanging on with "it'll be there soon." I feel like a fool for allowing them to continue to take advantage of me. I purchased my items over a month ago on my own credit card because they don't finance folks who move into new places. They said they need an energy bill or that my ID to say the delivery address, but if I just moved in, then I don't have these things. And you would think when people move into new places they need furniture. I thought Ashley could help with that, but I was wrong. I bought furniture on my own card for my bedroom, living room, and dining room and it's been nothing but headaches and heartbreaks. I'm constantly told different dates and times of delivery. I take off work, lose money, and sit around waiting for naught. I'm beyond frustrated and wish someone will tell me when I will get my furniture. I'm making payments on furniture I don't know I'll ever see. I have another delivery this Saturday, but I'm not optimistic. Save yourself a lot of grief and shop somewhere else, unless you plan to carry out the items from the store. So sad because I thought I was dealing with a reputable business. If you get delivery, good luck getting your pieces.
I had a terrible experience with Ashley furniture still never received foot for bed. They brought damaged furniture to my Apartment now act like they don't want to correct the problem. I will never buy from them again that's a promise. My name is Michael Roberts for the 3,000 people I do know .
I had a terrible experience with Ashley furniture still never received foot for bed. They brought damaged furniture to my Apartment now act like they don&'t want to correct the problem. I will never buy from them again that&'s a promise. My name is Michael Roberts for the 3,000 people I do know .
Very nice store with plenty of choices.
EXTREMELY DISAPPOINTED!!! I ordered a couch from here and was given a date for delivery for this Friday. I have company coming over for the weekend, so I thought this would be perfect. One of the reasons I decided on this particular piece was because the original piece I was going to order was on back order, and I would not get it in time. I ordered the couch on Monday. It's Wednesday, and I hadn't received any type of correspondence. Fine. It's only been two days. After calling in myself to confirm the date of delivery, I was told that the couch could not be delivered until the following week on Thursday!!! I will have company coming into town for the weekend, and they will have nowhere to sit!!! This is UNACCEPTABLE!!! To add to that, I was not even greeted for the first 20 minutes I spent in the store, as I walked past several associates. Stop apologizing for your horrible service and GET IT TOGETHER!!! Update: I received a call back and spoke with a manager who has attempted to fix this by refunding my delivery fee. While I appreciate the attempt, it does not fix the fact that your company and the service you provide to people needs serious improvement!! I would rather have had my delivery made on time! These are not small purchases that people are making! Your dependability is just as important, if not more, as the quality of product you sale!!
Robin provided great service !!
I&'m late in posting this review since I made my purchase in January. I want to compliment Jessica Arena on her excellent customer service. She was very professional and courteous. I was short on time and she handled my order expeditiously. I didn&'t give 5 stars, not because of Jessica, but because I&'m still waiting on my furniture. Unfortunately there was a delay from the manufacturer.
This place is ABSOLUTELY HORRIBLE!!!!! We made over 20 phone calls that management never returned. We paid $160 for delivery and set up, and the guys told us they don't set up shelves.... Wow!!! What did we pay the $160 for then. The also set up the wall unit incorrectly. Don't waste your money and time here....
Great furniture
Joe the salesman was very nice. Did not pressure me into buying anything,was with me every step of the way unlike the rest of the company who just wants the commission of the sale
Great experience!! My salesperson, Robin, was very knowledgeable and helpful throughout my entire Ashley experience. She was patient and provided several options in effort to help me achieve my design objectives. The only downside was that Ashley does not haul away your old mattresses. If not for that, I would have given this review * * * * *!!
Mr. Jackson really was great and patient in helping me.
Kendra Lewis the salesperson was kind and patient. She didn’t overwhelm me with her opinion and checked in with me and made great suggestions. Which ultimately lead me to purchase a piece.
I would definitely recommend Ashley Home Store for your furniture shopping.Everyone was friendly and professional... Mr. John helped me find what I was looking for in less than 20 to 30 minutes I done with and I was done. I will see you guys again but for now keep up the good work...
The young lady Matrix that completed our purchase was great. She managed to smile & be helpful even with a horrible toothache.
Good experience, nice sales people.
Go see Dwayne Cola at Ashley Furniture. Very Helpful
Pleasant experience with friendly service provided by Ms. Kendra !!!!
John Jackson was an impeccable sales man. He was not pushy. He allowed us to roam freely and make our choice organically and discuss our budget in private. When we reached a decision he helped us apply the best promotion available which covered taxes and gave us free delivery. We will definitely purchase more furniture here.
The employees were extremely helpful with us. They have beautiful furniture. We will definitely be back
Mr. John greeted us when we walked in and helped us find exactly what we were looking for. He had respect for us and he is very polite, very kind. We needed 2 beds for the boys and he showed us where they they were. Great furniture along with the pricing. Amen! Thank you Mr. John we really appreciated your help.
They need to train their salesperson(s) better. A little courtesy goes a long way and they won't lose the cash sale.
Very rude customer service, sales people were not helpful and pushed us to shop elsewhere with better service.
Do not buy at Ashley Furniture in Elmwood store. They have still not given me my money back. I called the store itself on the receipt.They say they do not have a customer service. This has been going on for two months. Have called corporate and got the same response. I will have to go into the store for the fourth time in the middle of moving. I will never buy anything from them again. Not online,not in store, not at a place that carry their products. The situation may come to sueing them to get money back. Plus filing fees, and interest. The sales associate has lied to me several times. Scroll down and you will see others with the same problem.
Avoid this place, especially John Johnson and Dwayne. We Purchased Stearns and Foster Hurston during president's day sale. They said they will deliver in a week, but never did. I called them they had no clue what was going on. Went to the store, they don't say sorry cause messing up customer's order is a routine thing there. A nice lady at the desk helped me get my refund eventually. Would give 0 star if it was an option.
My husband and I live in Los Angeles, but are often in New Orleans. We recently purchased a home and decided to buy our furniture from Ashley&'s Furniture store. We did not have much time to shop but was able to purchased 2 full bedroom sets and mattress so we could sleep in our new home when we returned for Mardi Gras. I received text from Ashley&'s up until last night which is the day before the delivery dated. I asked a family member to take off work for the delivery, which was February 18, 2020. I received a text at 12:00 pm TODAY informing me that they needed to reschedule our delivery. Mind you all of the Hotels are booked for Mardi Gras, we are flying in tomorrow and have no furniture. I called the store and spoke to the Sales person who promised me a call back. He never called me back. I called again and explained the situation to the store manager. He listened to my complaints and told me how the store determine their delivery routes, but would call me right back. The store manager never called me back. In the meanwhile my husband and I are trying to figure out where we are going to stay. I then called customer service 800 number. I spoke to an nonchalant representative named Victor who told me the same story about their delivery routes. I asked to speak with a manager. He told me that he did not have one. He told me that I had reached corporate and that this was the highest level of management. Trust me, he was not a manager. Our goal was to return to Ashely and take our time to shop for the rest of our furniture since we would have more time. I will never ever shop there again. The Ashley&'s in Torrance, CA is completely different and much more professional. They just missed out on another big sale. This is not over. I will not rest until I speak to the regional manger or the CEO. I wish I would have read their reviews before shopping there. Do not shop at this location.....I would give them a half moon if I could...
Totally disgusted right now. My 75 yr old mom who weighs 95 pds bought a couch from yall. After only a couple of weeks she relized the couch pulls her to the side giving her neck aches. NOT anywhere on her paper work does it say no refunds or returns. Also NOONE informed us of this. We are very disgusted and I am heartbroken for my mother
What an easy shopping experience. The sales representative was helpful and accommodating. It was a comfortable and relaxed way to shop with no pressure and my dog was welcomed as well. It was one of the easiest large purchases we've ever made. Thank you Ashley!
Very Friendly Staff! Was greeted right away. Nice, clean store.
Service was excellent! Found just what I wanted
Delivery time was 4 to 7pm. Called to tell me it would be 9pm. Then they never came to deliver my furniture. Just an amazing company. Then they tell me it will take a week to deliver it again. Again amazing.
Great customer service. My salesman Mr.John was very knowledgeable. It was a very pleasant experience as a first time. I will definitely recommend this store to everyone I know looking to by furniture.
Worst customer service
Please DON’T purchase any furniture from this company if you are expecting reliability. I have rescheduled my delivery date up to four times and each time I had to call and get an update for myself. No one (not even management ) reached out to me and told me that the arranged date is no longer available. Most times I waited for hours until I finally started to understand the levels of unprofessionalism this company carries. This company hides behind there employees and put them in the first line of fire . Therefore, I would not recommend looking for a career here ! I am very disappointed & I wouldn’t wish this experience on my worst enemy! If I could give this zero stars I would put an negative before it .
My salesman , Trey was very professional and patient. Once he wrote everything up, the longest wait was at the front desk to pay.
So they have tried three!!! times and still have not gotten the right sofa to us. We are now being charged by the lenders for a product we have not even received. NO ONE will call us back and now my credit is going to take a hit!! DO NOT trust these people.
Poooooor customer service. Second piece of furniture to break within warranty time frame yet for some reason Ashley does not stand behind their products or offer any type of resolution. DO NOT BUY ASHLEY FURNITURE. It will break and they do not care to assist customers in any fashion. They sell extended warranties just to make money as the warranty does not actually do anything to repair or replace poorly made product offered at a high ticket price point. Instead, they want to charge additional fees to have someone "look" at the item. Still paying for a sofa I can't even sit on without falling through onto the floor. There are many choices when purchasing furniture and this is not the place to go to. Would give zero stars if that were an option.
I really did not want to resource to YELP as I am not a fan of the common Yelper BUT this store needs to be addressed. I purchased furniture from this location with an extended warranty and was not told it was on back order.... for 2 months! I sat in a brand new home on the floor for over two months. Once I got the furniture, it broke! Outside of the store warranty I leaned on my extended warranty(270$) but no one at the store could figure out 1. My purchase number 2. Could call me back in a timely manner with the company&'s contact. 6 weeks later I finally got credible information to file a claim. Since my damaged product claim was filed after 30 days, they can&'t do anything. The sales rep who worked there was fired and customer service was zero help. They were at fault to give me information in a timely manner and selling faulty goods. This store wants your money and nothing else. Only recommendation or assistance they would give me was for me to physically go in store and purchase a service technician to &"look&" at the sofa for 150$!!! That&'s not including what repairs would cost.This is the second piece of furniture I have had issues with at Ashley and they have offered zero helpful results. I do not recommend buying from them in ANY circumstance! I&'m sure this will fall through the cracks as well. Pretty shameful
Very pleased with service I was in and out in no time at all
Robin was very helpful without giving me the "helicopter" treatment. I looked at other stores, some several times, but I am sold on Ashley. Love my new furniture.
Do NOT shop here. They will say whatever you need to hear to make a sale. We bought a sectional and had the wrong piece delivered TWO times. I am now having to jump though hoops just to get a refund! This ordeal has spanned 3 months and 5 trips (and counting) to the store. AVOID, BAD SERVICE. Any higher ups I would love to hear from you all!
Do NOT shop here. They will say whatever you need to hear to make a sale. We bought a sectional and had the wrong piece delivered TWO times. I am now having to jump though hoops just to get a refund! This ordeal has spanned 3 months and 5 trips (and counting) to the store. AVOID, BAD SERVICE. Any higher ups I would love to hear from you all!
The quality of the sectional we purchased far exceeds the quality of the "wood" furniture that they offer.
Really great price match and great staff! We were able to see and feel what we saw online, arrange delivery and get a protection plan that will turn into store credit if we don't use it! Hope delivery goes as smooth as the sale!
John, my salesman help find exactly what I needed to complete my living room look. When I wanted I was greater promptly and probably on spent 30 minutes in the store with looking and purchasing. Thank you John for all your help.
The salesperson was prompt and took care of us. They answered every question and the whole experience was great
Great experience, was in and out with the help of an employee!
I was greeted immediately by a very friendly, helpful young woman. She quickly found what I was looking for and another very helpful young woman placed the order. I got what I needed and was done in less than 30 minutes.
Nice furniture
This is one of the worst experiences ever with purchasing furniture! Started with a 34 day wait initially for a bedroom set parts being on back order. We are now attempt 4 to complete our delivery with failure again. We can not get anyone helpful on the phone, and have even returned back to store to get answers or help! All they did was give a blank card no information or contact provided just someone’s name, and that led to the 5th unanswered message left! By fR one of the worst costumer services I have ever experienced!!! I would not recommend at all I don’t even give them the 1 star above!
I bought a bed room set from Jessica Arena very helpful and polite highly recommend her
This is my second time posting. I placed an order in September after having the delivery date changed several times I cancel my order in early November. To date i have not received a refund. It has been escalated by Tish and still no resolve. I am not emailing anyone you have my info. This matter can be address without me having to do anything else. Next set I will call a lawyer. Good Day.
My sales consultant, Mechele Pichon at the Citrus Blvd. store in Harahan, was fantastic. I needed several pieces of furniture & she made the process so easy. She was very knowledgeable about the products & made very helpful recommendations. There was a good range of products to choose from in the store.
Absolutely garbage! We were impressed with the display items we purchased, but now we are on month two of waiting for our items to be delivered! We have been given 4 different delivery dates and each time one is given a different piece of furniture will be missing???? Every time we call the customer service people act like it's not their problem and that if you don't like it, it's just too bad. I've even asked to speak with a manager and got no where. When the alleged delivery dates do come up, we are supposed to receive a confirmation call 24 to 48 hours before the day to schedule a time window. Every time that has happened, I haven't received that confirmation call and when I call customer service when I'm 24 hours away all they tell me is to wait on the call.... make no sense and they give zero effort to rectify. Just tell you to call back???? So here we are... two months and waiting on our furniture delivery. No clue on when we will receive it and strongly considering cancelling our order. In conclusion, Ashley furniture is the absolute WORST experience I have ever had as a consumer
I do not recommend buying from Ashley. I read reviews online and was skeptical about the bad reviews they had. When I went into the store, I brought up this issue with the sales person. Even spoke with a manager. I was told that they had previously had delivery issues with their new “delivery company”, but that the kinks had been worked on and there shouldn’t be any issues. Turns out, this was all a lie. It is not an issue with the delivery company, it is the manufacturer. I bought an entire bed set a month ago and set a delivery date. Rented a uhaul and completely emptied the bedroom the day before after receiving a confirmation that the set would be delivered on time. Now they call and say the manufacturer doesn’t have the bed ready, and I have to wait another week before they can get to me. I wouldn’t have minded waiting had they been honest. However, I feel as though I was lied to and blame was put on the delivery company to make them look better. Once they have your money, you don’t matter. They make sure to charge you for delivery and installation, but they don’t keep their end of the bargain. Then, if you have an issue, they do NOT answer their phones. Worst customer service I’ve ever dealt with. FOLLOW YOUR GUT AND BELIEVE THE REVIEWS! Don’t believe their promises unless you’re prepared to be pushed back and forced to wait longer than intended.
Absolutely garbage! We were impressed with the display items we purchased, but now we are on month two of waiting for our items to be delivered! We have been given 4 different delivery dates and each time one is given a different piece of furniture will be missing???? Every time we call the customer service people act like it&'s not their problem and that if you don&'t like it, it&'s just too bad. I&'ve even asked to speak with a manager and got no where. When the alleged delivery dates do come up, we are supposed to receive a confirmation call 24 to 48 hours before the day to schedule a time window. Every time that has happened, I haven&'t received that confirmation call and when I call customer service when I&'m 24 hours away all they tell me is to wait on the call.... make no sense and they give zero effort to rectify. Just tell you to call back????So here we are... two months and waiting on our furniture delivery. No clue on when we will receive it and strongly considering cancelling our order. In conclusion, Ashley furniture is the absolute WORST experience I have ever had as a consumer
I was looking for a sturdy upolstered desk chair preferably with a wooden base and an accent mirror. I walked the entire Ashley Homestore in Kenner, LA SLOWLY and NOT ONE person asked me if I needed help. Not one. I walked out and as I made my way to the door, I was still not acknowledged.
First I had two orders to 2 different adresses they could not get that straight then on my order they brought one piece of furniture at a time I had no clue each piece was on backorder.
The store is beautiful and the items for sale are of great quality with amazing prices. Enrique was very helpful in helping my wife and I pick out our couch. Not only was he friendly and patient with answering our questions, he even went above and beyond to accommodate my wife (who is expecting) and made sure she was as comfortable as can be. Will definitely be returning!
I went to the store in harahan Louisiana. We were greeted by Curtis. He was so helpful
I walked through the entire store without one associate speaking to me (despite seeing several who were not working with someone else). I was unable to find what I wanted on my own. So I left without purchasing anything.
it seems as if my review disappeared. ordered outdoor furniture, delivery scheduled for Christmas Eve. they arrived, were great people but only had one piece, they said the other pieces were back ordered, we were never notified of this. I get the text stating the remaining pieces would be delivered Jan. 2. at the end of the delivery period I call the number and was informed the pieces were not in and would be delivered on Jan. 9. again, no notification. called customer service who connected us to the store, left message and still no return call. the sales people were great and helpful, but delivery is turning into a nightmare
Friendly staff, good prices.
THE ABSOLUTE WORST STORE IN AMERICA!! Never ever buy anything from them or buy the warranty because they will just constantly give you the run around day after day. It’s been 4 months now and I still don’t have a replacement sofa. Every single aspect of their company is an absolute joke. Customer service Program is horrible and they will constantly just keep giving you different numbers to call because no one knows anything. I would rather buy from goodwill then ever deal with ashley furniture again. Next step is to sue them because of their complete incompetence of helping their customers
Worst customer service I’ve had in a furniture store. Wasn’t greeted or approached for > 30 minutes upon arrival, even made eye contact with salesmen and they continued standing at the desk. Had to walk over and express that I thought I found something I liked and the sales rep “Curtis” replied with a quizzical “OK.” Was not informational or helpful, only conversational piece we discussed was that he managed a mattress store for 20 years and was fired for “inappropriate jokes.” He prepared the paperwork, accepted the $1000 payment for my furniture and sent me on my way. Buyers remorse will most likely set in soon.
Sales associate was very nice, however, there is a lack of communication with the delivery of items purchased and the customer. I was supposed to have furniture delivered on December 28 and no one has yet to contact me and tell me WHY my furniture has not been delivered. 2 DAYS later and I have not heard from anyone at the store or in the Customer Service department. This is unacceptable and especially because I confirmed delivery times and dates when they've sent confirmation texts to my phone. To make matters worst, I called in on December 28 and spoke to 3 different people who told me 3 different things, held on over a hour, and was offered a $50 gift card for their mistake by an associate. This was a total insult to me because delivery is over $100. Ashley Homestore is this how you treat your customers?
i purchased a sofa on november 10,2019 and still have not received it and it is almost january. three times they said it was going to arrive and i took off work and moved furniture - even dusposed of my old couch and yes three times they cancelled the day of or day before. you can not speak to anyone on the phone that can do anything. and the office manager is never in the store and does not return calls.
Horrible Service at this location. I've placed a order for a Sectional on 11/08/2019. Needless to say I'm still waiting for the complete sofa to be delivered it's one piece at a time NEVER experienced any business like this in any store. The only person who was nice and Trying did try her best was Matrix in the store's credit area. I have called Corporate they advised me that this store is independently owned. This explains why they aren't held responsible for delivering customers furniture on time also shuffle you around on the phone. Disgusted my delivery date went from 12/10/2019 to 12/17/2019 to 12/24/2019 in which I received ONE Piece now the other piece is Coming on 12/27/2019- The Ultimately totally ridiculous part is my last part is coming in January 2020. This is a three month ordeal for One sectional will be contacting and writing a letter for all this Disorganized Mess.
If I could give zero stars I would. My husband and I ordered our furniture on Labor Day weekend. We were told it'd be early November when we'd get our furniture; a couch, chaise, tv stand, dresser, and set of night stands. Although that's still over a month from purchase, we were understanding because that was the delivery date given upon purchase. November delivery date rolls around and we were given the run around about HALF of our order. We then got a confirmation about our couch, chaise, and tv stand. My husband took off work to be home for delivery. The truck came and all they had was the couch. He then had to take off another day, two weeks later to be at our apartment for the chaise and tv stand delivery. Now comes the most frustrating part, waiting on our bedroom set. We were told told we could set up a delivery time for November 29th. The 29th came, a time was set, I took off work and NOTHING. We call corporate and they direct us to the store, we call the store and after calling no less that 30 times to get someone to answer the phone the manager Tim tells us its in the hands of corporate. Tim seemingly showed concern and said he'd look into it, got our names, and both of our phone numbers and said he would be in touch within the next couple of days. He also agreed to address my concern about us losing out on money from taking off work AND having spent money on furniture that we dont have yet. He said what he needed to say to get us off of the phone and never got back in touch. We got another delivery confirmation text for yesterday, December 20th, no delivery, it wasn't at the distribution center, much less on the truck. My husband has taken off work AGAIN, called corporate, called the store over 20 times AGAIN, talked to Tim who could have cared less and passed the buck to the distribution center and corporate. When managing a store it is YOUR job to help assure customer satisfaction and go the extra mile. We are the furthest from satisfied, have been given a new delivery date of January, are now at 6 months waiting on furniture, our bedroom is a wreck because we are still living out of boxes, and no one seems to know or care about how to help us and assure we are satisfied as customers. I will NEVER give Ashley my business or money again and I will be sure to tell any and everyone I can to avoid them at all cost. I'd be better off having gotten cheap press board stuff from a department store. At least I'd have it and my clothes wouldn't be in cardboard boxes for half a year. I am so disappointed and annoyed. The language I really want to use is not appropriate for this review. My husband and I are out $100s of dollars from missing work for these delivery dates, and $1000s from money spent on furniture that we don't have yet. We need our furniture, we needs answers, and I need to speak to someone that will actually help us unlike this joke of a manager Tim who just wanted to get a nagging woman off the phone.
People are amazing when selling but everything from delivery to asking a simple question has been the worst experience for me! I’ve never felt so unsatisfied with a purchase in my life...and I don’t even have what I purchased yet! I am horrified at how Ashley can keep so many rude employees that obviously have never had any customer service experience in their life. Several phone calls resulted in me getting hung up on by an employee and every single one of them I spoke to, including at corporate office, said they can not help me. No one seems to know anything about anything and they talk to you with an attitude as if your bothering them with your phone call and questions! I have an entire house to furnish and I will NEVER Never buy one single item from Ashley furniture again.
Ordered over $2k of furniture approximately a month ago. Was promised today as the delivery date, which was confirmed by Ashley a few days ago. To prepare for the arrival of the new furniture (as confirmed by Ashley), we got rid of all of our old furniture this weekend. Additionally, I took off of work today so I could be at home when the delivery arrived. I get a phone call THIS morning, the day of the delivery that has been scheduled for a month, and that Ashley confirmed just a few days ago, letting me know the furniture I ordered is out of stock. I've spoken with three different customer service representatives, and no one can tell me when the furniture I've already paid for will be back in stock or when it might be delivered. Literally, they can't tell me if it will be next week or two months from now. Now, we've got a house without furniture just in time for the holidays. I've learned my lesson. Don't make the same mistake.
had a rough time getting my couch delivered to me...but they finally got it right and I love my new seating.
I should have read the reviews before I made a purchase at this store. I placed an order back in September I was told 7-10 business well by Nov. 16th I had had enough of the system rescheduling the order for delivery every 3-4 days. I called the store and customer service several, I never receives a response. It has now been 3 weeks and counting waiting on a refund . This is not the way to do business. Buyers beware
Take responsibility for deliveries.
Purchased 14K worth of furniture for my new home. Agreed on two delivery dates. Neither have been met. I received half of two of the three sets. When I called for assistance, I was told that if I can't wait, cancel the order even though 2 of the sets are partial .That it's Ashley policy that delivery dates are changed at Ashley's discretion. This is hands down the worst customer service I've ever experienced.
I wish I can put 0 stars but 1 star will do for now. DO NOT BUY furniture from Ashley . You will have so many problems! They couldn’t deliver our furniture on time. Delayed our delivery so many times. I’m just so upset that after a month of when they said my furniture was supposed to be here... i never got it. I finally got the mattress Today and they couldn’t even put the bed frame together with the $200 delivery fee they charged. After the long wait my mattress is stained and head board is damaged... Horrible. As for the actual store, employees didn’t answer the phone. Showed up to the store and everyone was standing around talking to each other and on their own cellphones.. just wow. Way to get people worked up around the holidays.
While delivering my marble table they cracked it took a while to get a refund thumbs down
I went into the Elmwood store to purchase mattresses and the customer service was horrible. I spoke to the manager regarding my problem and decided to order online. Now as I type I have been on the phone for 2 hrs and still no answer. I was guaranteed delivery on Tuesday but no one seems to see my order. But they didn't have a problem charging my account. Now after all this time someone picks up and hangs up. I'M DONE!!!! I JUST WANT A REFUND....
The Ashley Homestore in Harahan has the worst customer service ever. We found a sectional and recliner that we really liked and went to checkout using the 12-month interest free financing. We were approved but after 45 minutes they could not figure out how to add the furniture to the newly created account. After getting tired of waiting we paid with our personal credit card and left. The next day I found the sectional to be $520 cheaper at another store online but Ashley would not price match, so we cancelled the sectional and ordered it from another company. We could not get in touch with anyone at Ashley to find out when we would be refunded our money ($2,200). I spent countless hours on hold and calling the main customer service number for Ashley, but Harahan is an independent store and no one can help you but the store. Emails and phone calls are not answered by the Harahan store. We were not refunded our money for nearly 3 weeks and we are still short $115 due to them not adjusting the shipping charges since we cancelled the sectional and only let the recliner. My wife went to the store to speak with the finance or store manager and there was a line of people waiting to see them with various issues, so she left after waiting an hour for assistance. We purchased the furniture 10/11/2019 and as of today, 12/1/2019, we have still not received our full refund. I would highly recommend avoiding this store and going through the company online to avoid a customer service nightmare.
Great furniture. mom bouht a desk for her computer there a few years back. looks and functions great.
Don’t waste your time going there all what they care about is to rip you off. They don’t know anything about customer service. I did a mistake and bought my furniture from this store on Oct 1 till date I didn’t get full delivery. They tried to deliver a damaged item again and again for three times. All what I bought and paid for in advance was brand new.....
This is an update on my husband's review that he posted almost 2 weeks now. We received a personal message here on yelp and the Manager told us to reply with an our email address so we can get this problem fixed. I sent the email address the same day and i still have NO response from the manager and it is almost 2 weeks now. I am very disappointed in the service!!! Everytime we call, we would have to call a different number. I wish someone would call me with some news to get this issue resolved.
Beautiful furniture. Kinda pricey though
This is an update on my husband&'s review that he posted almost 2 weeks now. We received a personal message here on yelp and the Manager told us to reply with an our email address so we can get this problem fixed. I sent the email address the same day and i still have NO response from the manager and it is almost 2 weeks now. I am very disappointed in the service!!! Everytime we call, we would have to call a different number. I wish someone would call me with some news to get this issue resolved.
This joke of a furniture company needs to sell something other than furniture. Maybe a slip of paper that says "sorry you're product that you paid for which included pricy shipping STILL isn't coming sorry for wasting your time" instead of furniture that never comes. We ordered a dresser back in September through this store on their online selection and not only were we charged for the payment, we never received the product. Being that I am military and only home six months out of the year, I would rather not spend my limited time on hold with the WORST customer care service with the WORST computer system to find our information. Every time I would call to ask about why my dresser was getting delayed again, they wouldn't be able to find my order because my wife ordered it on her phone with her name, even though I would give them all of this information. Even after getting transferred to multiple useless numbers that would eventually loop me back around to where I started, I'd still stay on hold trying to get information. My product has just been delayed again as of today because it missed shipment yet again. You guys just out right SUCK! You suck at your customer service, you suck at getting people the info they need, and you suck at delivering furniture. I wish yelp could deduct your company stars vs just giving a one out of five because I wouldn't even give you guys the toilet paper off my ass after wiping it after taco Tuesday. Y'all just suck. Go sell some hot dogs or warm beer. You'd do a better job at that.
The new company sucks to many customers compliants
The furniture from this place will last you one year and the protection plans don’t apply for nothing so don’t waste your time and money
I had a terrible experience with salesman ENRIQUE GONZALES. He originally lied to me and told me the first salesman who I was working with no longer works there (which he does). Enrique is very unprofessional and rude. He tries to rush you so that he can get the next sales. I spent 4 hours waiting to place a order because he was bouncing in between customers after I already knew which items I wanted. He lied to me and told me he placed my order and then when I to follow up all of my items were out of stock because he never put my order in this system. When I questioned why my order was not placed he walked away from me to try to assist another customer. Do not waste your time at this location. Invest your money where you're appreciated.
This is an update to my 1st review. When I finally received my table it arrived already assembled off the truck w/ 3 wobbly chairs & 5 chunks / scratches / scuff marks b/t the chairs & table. When I went back into the store to have my issue addressed I was told that I was delivered a reject table that someone else returned. NOT EVEN A NEW TABLE FROM THE WAREHOUSE THAT I THOUGHT I PURCHASED. While waiting to speak with the very nice young employee at the credit counter a floor employee informed me that just as bad as it is to be a customer it is even worse being an employee of this store. Their last day was within a week & 3 other people quit within the last 2-weeks. My 2nd table was delivered 4-days ago & I still have no idea when I will get my 3rd & hopefully brand new table.
Had a terrible experience with this location. Buying the furniture wasn&'t an issue, but everything went left after the delivery. I purchased the Sorinella bed and it was delivered on 9/21. The techs attempted to put it together and alerted me that there were no screws. So unable to assemble the bed, they left. It took over a month and multiple phone calls just to get the screws mailed to me. They finally arrive and a tech is able to come back out on 11/16 to assemble the bed. Imagine my surprise when the tech tells me the screws they sent aren&'t the right size AND the slats are cut too long for the bed frame. So he wouldn&'t be able to assemble it properly. I go into the store the same day for a refund and to have someone to come out and pick up the bed. Makes no sense for have a bed I can&'t use just sitting in a room. The manager Stacey was kind and understood my frustration and let me know I&'d receive a call within 3 hours that day for someone to schedule a pick up. I&'ve heard nothing. Will be calling back again, but Ashley ought to be ashamed that this is the quality that they&'re giving to customers. Especially when they claim to be the 1 furniture and mattress store in America. Unacceptable.
Salesperson refused to let me look around without repeatedly asking me questions and interrupting me. When I directly asked him to stop, he said "No, it's my job." He didn't even relent when I told him, "If that's the case, I'm leaving." He actually chose to allow me to leave rather than allow me to shop in peace. (And no, I was not dressed like a homeless person, lol)
We purchased new chairs for our dining tables. Three of the six chairs came with defects ( fabric and wobble issues). We were told the store couldn't do anything and that only corporate can handle this matter. So we called corporate (a few times) and no one ever made any notes to our account. After some time, we finally got them to send a new part but now we are having issues with setting up an appointment for someone to come service the chairs. Ashley home furniture contracts out a 3rd party to do those work. We have been dealing with this since July. And it seems like no is on the same page. Number 1 store in the nation when it comes to furniture but not so much for customers service . Be aware of what you are getting yourself into!!!
We purchased new chairs for our dining tables. Three of the six chairs came with defects ( fabric and wobble issues). We were told the store couldn't do anything and that only corporate can handle this matter. So we called corporate (a few times) and no one ever made any notes to our account. After some time, we finally got them to send a new part but now we are having issues with setting up an appointment for someone to come service the chairs. Ashley home furniture contracts out a 3rd party to do those work. We have been dealing with this since July. And it seems like no is on the same page. Number 1 store in the nation when it comes to furniture but not so much for customers service . Be aware of what you are getting yourself into!!
The wait for someone to answer is if your life depending on it you will die the other issue is they don’t honor there Saleman sales he told me you have kids make sure you get stains insurance so I did they send me a kid that is in his head is no no no no we don’t cover that no no no it’s not bent no no no it’s not broke this company is a hot mess and gets over on most people not another penny Will be spent with them hell with Ashley furniture and the stress they put me through over a few mf stains and a broken sofa bed !!!!! Shame on them all from corporate to the local businesses
Took my furniture a month to arrive. After delivery when my billing statement arrived I had be charged THREE TIMES. I got this statement in September tried to call the store many times about the error but takes them forever to answer the phone. Every time that I get in contact with someone over the phone or in person, they state that they "we'll handle it and get in contact with me when completed"; After many attempts and being told the same statement from them I haven't gotten a call back! Its going on two months since this issue first started and hasn't been resolved!!!
Based on the recent experience that I had at this Ashley homestore, I would never shop with them again. I have never encountered such rude sales people. It seems like they are working against themselves to make a sale.I typed a long review and it got deleted, so I&'m going to sum up my experience by saying this: I have visited the store on two separate occasions and called close to 10 times. I have money. I am ready to make a purchase. I know exactly what I want and somehow they can&'t seem to finalize the sale. Usually when I call the store, no one answers. One time someone picked up and left me on hold for close to 10 minutes before I finally hung up. In going into the store, the sales people have been wholly unhelpful. The second time I went in I was fully committed to making a purchase that night. I went back-and-forth on price with the sales person for a few minutes before he threw his hands up in the air and walked away from the table. He stated &"I&'ll be over here if you need me.&" I was not being difficult in any way, I was only trying to make sure that I could afford the monthly payments. He did not want to work with me or inform me on what my payment would look like. It felt so unprofessional and I felt sort of insulted. I walked around for a little bit and then left the store without making a purchase, even though I knew what I wanted and was ready to buy it. I would gladly just purchase it online, but in order to take advantage of financing, you have to sign the paperwork in store. They should have someone available just to help with paperwork. What a nightmare. I&'m living without a couch just so I don&'t have to go back in there. Wish I could find what I wanted anywhere else.
Decent furniture store. I have been here on several occasions. Other than the initial greeting, employees are hard to find. It is as if they don't really want to help customers unless they look like they are big spenders. Plenty of parking.
I wish I would have read the newer reviews before, like an idiot, gave this place another try. They are under new management but nothing has changed. We first purchased a living room set (Entertainment center, stand, coffee table). After about 4-weeks past the, should be in, date we called only to find out that what we ordered was discontinued but yet NO ONE called us. So we had to take time out of our schedule to go in & pick out another set. A few weeks past the, AGAIN should be in, date we call & they ordered the round coffee table when what we ordered was the rectangle & yet again NO ONE CALLED US! So here we go WAIT AGAIN. I believe everyone deserves a 2nd chance so we go in to look for a table. Someone greets us as we walk in the door. Introduces himself, tells us he will let us look around & not stalk us but will check on us from time-to-time to make sure we didn't need help or had any questions. We find a table, we seek him out, he makes the sale, tells us we can pick it up in Baton Rouge for free or have it delivered & assembled for $63 10-days later my husband leaves work to meet the driver (who came 1 1/2 hours earlier than scheduled time) only to be told that he cannot assemble our table b/c he doesn't have all of the parts needed to do so. Now they want us to leave work AGAIN so they can come back in another 8 to 13 days to try this again. I let my husband deal w/ them b/c I would have given some pour individual who didn't deserve it a huge earful of swearing. I wanted to go back to the store & get my money back & buy a table somewhere else but you can bet this will be the last of anything we buy here.
I would not even give them 1 star !! Salesman was great, after that everything went down hill. I am still fighting to get a copy of my refund cancellation/refund confirmation I requested. I have since disputed charges on my credit card, filed a complaint with BBB, and State Attorney General Dept of Justice Consumer Protection, next step will be attorney if I do not get resolution immediately.
This review does not reflect my experience with the Elmwood store. I have purchased my sectional, rug and my daughter's bed from Ashley store and it all went smoothly & we love our furniture. This review reflects online ordering, so if there is another area for it, please let me know. I ordered a dresser on 9/15. WORST EXPERIENCE EVER. Apparently Louisiana merged with another acct and my order was "lost" and never came on 10/7 as the original email and phone call said. I have had to call several times to get this fixed. I have wasted so much time trying to get ONE DRESSER. That's literally all I even ordered. One of the many reps I have talked to took $40 off my order & while that is a nice gesture, I just want what I ordered. Now I get a text saying they will deliver tomorrow while I'm at work. I called to say that I can't do that and what a surprise, they can't find the order at first! Finally they do but they will not work with me on dates. Now it is scheduled for 11/2. I just give up. So it will be almost 7 weeks when I "supposedly " will receive my dresser. I have very little confidence that it will come and one disappointed daughter.
Horrible experience!! We ordered our kitchen table Aug 1st and they said it would be delivered the first week of September. That was a lie! Here we are the second week of Oct. and after many phone calls and refunded money still no table!! Now they're telling us Oct. 24th for something that is stock at the factory! Bad customer service! They keep you on hold forever and then when you finally speak to someone they keep pushing the date back with no reason nor do they seem to care! First and last time we will ever buy something here!
Beyond awful. I have been given 8 different delivery times for my two sofas and rug. They called and said that delivery was coming a day early, so I left work and went to meet the delivery guys. They had a blank look on their faces when they walked in, and said that they thought they were there to PICK FURNITURE UP!! WTF?!? I don&'t have my furniture, and of now, I have no idea when it is coming. STAY AWAY!! I wish I would have seen all these reviews before I went there. Believe me, all of these negative reviews are spot on!
I have been waiting on a table set replacement for THREE MONTHS from this store only to find out two days ago on Tuesday 10.8.19 that it was taken over by corporate. Upon talking to corporate I was rerouted three times incorrectly only to find out that NO ONE had made any progress on delivery of ordering of my replacement. I am still waiting and customer service had THE WORST ATTITUDE ! No one offered an apology, offered to expedite my case or even showed any remorse. I was told that I would have to send them all of my information and the letter that was sent to myself &the Ashley Store in Harahan, LA. I'm still awaiting my replacement THREE MONTHS later just so they can do their research. I WILL NEVER SHOP HERE AGAIN! This is BAD CUSTOMER SERVICE. This is the worst experience I have had in my entire life. Do not shop here!
The sofa arrived later than the time mentioned at purchase. I had to call back and forth to get them to set the delivery- no one calls to set it up. Customer service could use some work. Finally the sofa arrived. It lacks cushioning on the right arm rest. Imagine that!! Its so frustrating. I now have a sofa with one arm rest which lacks the same amount of padding/cushioning as the opposite one. Disheartening!
I will never get furniture from this store again! I ordered a dining room set on July 20th and was told it would be 10 to 14 business days for delivery. On August 5th I called to speak to our sales person since I had not heard anything regarding scheduling of the delivery. I was told that the set was on back order and wouldn't be available fo at least another week. This was a little frustrating but what could I do. After the week was up, I called back where they told me they had some of the pieces but we're still waiting on the final pieces to arrive. They told me they could deliver the pieces that they had and the remaining pieces would be delivered at a later date. I figured some was better than nothing due to me getting rid of the furniture I already had based on the schedule that they told me. Once delivered, I found the server drawers we're not working and opening completely. The shelves were also assembled incorrectly and not straight. I called the store and was directed to call another number do to them not being able to assist me with this problem. When I called the other number, I explained to them that the drawers weren't working correctly and that it was the track that seems to be the problem. They scheduled someone to come out and repair the furniture. You would think with the information that I gave them about the track being messed up, they would have the repair person prepared with the parts he would possibly need to correct it. Wrong! When he came out, he did straighten the shelves but proceeded to tell me that the track was damaged and would need to order a new one. On August 23rd, they finally delivered the remaining pieces (over a month later) but one of the pieces was damaged and had glue on the fabric. After calling the store where I purchased the furniture, I was directed once again to call another number for repairs. When I called the number I explained that the piece was damaged and had glue on the fabric. Once again they wanted to send out a technician and I explained to them that I purchased new furniture and this piece was unacceptable. I explained I wanted a new piece ordered. They requested that I take pictures of all the damage and email it to them which I did. Then for two weeks, I heard nothing! No scheduling for the repairs! No scheduling for the delivery! Nothing! I did however receive drawer replacements in the mail, which I had no idea or even coming. I called the store from which I ordered the furniture and spoke to a manager named Stephanie. She tried to direct me back to the number that I had been directed to previously. I explained to her the situation and told her that I did not want to speak with anybody else. I told her that I purchased the furniture from this store and that's who I wanted to deal with. while on the phone, she apologized multiple times and told me she would make this right. She told me she would reorder the furniture and schedule the repairs. She supposedly did this while we were on the phone but that was not the case. I found this out because on September 27th, I went back into the store to speak to the manager (I think her name was Aisha and she acted as if she was too busy to even speak to me). She directed me back to customer service where I found out that they had not ever scheduled the repairs nor had they ordered the new piece of furniture to replace the damaged piece. The lady and customer service ordered the new piece and attempted to schedule the repairs, however the repair person was in Texas and unavailable to even be scheduled. I am going on 3 months now and have yet to get all of my "new" furniture! Do yourself a favor and shop local. They have completely taken the joy out of getting new furniture away!
Customer service is deplorable! I ordered a sectional with a chase, they didn’t have the chase so they changed the order without my consent, when I got in touch with them for the delivery and realized they switched the two pieces I called back and tried to cancel the order. They told me I had to pay a restocking fee, for what! You don’t even have what you sold me. I was passed from store to store person to person; no one was helpful all the way up to the manager. Unbelievable, I will never do business with this company again.
Terrible service. Do not waste your money on this. They lied & told us our table is gonna take a week to arrive, IT TOOK THEM A WHOLE MONTH.
I completely understand the purpose of sales associates - however when said associate does not have any idea what they offer or will even allow you to take five steps in the store without essentially stalking you...perhaps they should not be in sales. Our experience today was highly uncomfortable, so much so that I will not set foot in to an Ashley Home store if I can help it.
My salesperson Africa, (Her real name) was so kind, and professional. I required a guarantee on a "no later than" delivery date. The sales mgr, Tish gave me, (in writing) the agreement date would be met. I can say that this was the most comfortable I've felt than any furniture purchase I've ever made. I'm looking forward in receiving my piece...as promised.
Nice. Good sale
I'm a fan of their 12 month and 60 month interest free promotions, and they're very pleasant and patient in the store. 4 stars instead of 5 because of long wait time for delivery, even for in stock items but be prepared to wait at least a month for anything out of stock.
1. Their furniture is of low quality. Of the sofas that I sat on, the cushions were uncomfortably stiff and cheap feeling like cardboard or too lax like sitting on a ball of fluff that made me sink in a very uncomfortable way with no support available like a bean bag chair. Ashley is a low quality store similar to "Walmart" in addition, they have a retail mark-up of 50% as far as I can see. 2. The entire store, except where the kitchen was, was empty of service people; there were at least 4-6 store clerks in the back left hand corner of the store- where the kitchen was. Why make their kitchen/lunchtime area out in the open like that? It is completely unprofessional to include your kitchen (and it WAS A KITCHEN!) on the floor of your business! 3. I was never asked if I needed help. I was there for 21/2 hours. As I was looking at the recliner section for at least 1 hour, some man exclaimed to me 'You look comfortable' and walked by me. I was surprised that he did not stop to try to help me or allow me to ask questions about the pricing. I believe it might be Ashley's policy to not talk to the customer and not allow them to ask questions; Maybe they are hiding something from the customers they dont want us to know, or maybe they are afraid they will be sued! 4. I was slowly walking in the middle of the store perusing the displays, and suddenly a swift woman with lightening speed took off rudely passed me by I felt that she almost would have run into my body had I been an inch or 2 to the left. I felt like she was very rude. It seemed like she wasn't looking where she was going and didnt care whether she ran into me or not. I saw that she was dressed up but that was all I could see. I can only guess that she worked there and was a rude saleswoman. I felt offended. I am partly glad that if she was the floor saleswoman that she indeed did NOT speak to me! I know I would have found her to be annoying.
1. Their furniture is of low quality. Of the sofas that I sat on, the cushions were uncomfortably stiff and cheap feeling like cardboard or too lax like sitting on a ball of fluff that made me sink in a very uncomfortable way with no support available like a bean bag chair. Ashley is a low quality store similar to "Walmart" in addition, they have a retail mark-up of 50% as far as I can see. 2. The entire store, except where the kitchen was, was empty of service people; there were at least 4-6 store clerks in the back left hand corner of the store- where the kitchen was. Why make their kitchen/lunchtime area out in the open like that? It is completely unprofessional to include your kitchen (and it WAS A KITCHEN!) on the floor of your business! 3. I was never asked if I needed help. I was there for 21/2 hours. As I was looking at the recliner section for at least 1 hour, some man exclaimed to me 'You look comfortable' and walked by me. I was surprised that he did not stop to try to help me or allow me to ask questions about the pricing. I believe it might be Ashley's policy to not talk to the customer and not allow them to ask questions; Maybe they are hiding something from the customers they dont want us to know, or maybe they are afraid they will be sued! 4. I was slowly walking in the middle of the store perusing the displays, and suddenly a swift woman with lightening speed took off rudely passed me by I felt that she almost would have run into my body had I been an inch or 2 to the left. I felt like she was very rude. It seemed like she wasn't looking where she was going and didnt care whether she ran into me or not. I saw that she was dressed up but that was all I could see. I can only guess that she worked there and was a rude saleswoman. I felt offended. I am partly glad that if she was the floor saleswoman that she indeed did NOT speak to me! I know I would have found her to be annoying.
Worst customer service ever. Ordered a sofa, kitchen table, and floor rug. Didnt get the furnture for two months. Never recieved the rug. Called about 10 times to try to get in touch with salespeople and store manager. Every time :"oh we'll look into this and get back to you" with no call back. Wasnt even offered a store credit. Ill never shop here again and ill make sure no one else does either.
Great
Found a couch we really liked at this store and when we got it delivered the cushions on the couch began to go flat within 3 days. We called and had a technician come out and he tells us that its normal wear on the sofa! After 3 days?!?! They offered to replace the cushions because of the protection plan and warranty. So we had to wait weeks for them to come out and when the technician comes out he says they didn&'t order all the things you need to have the cushions replaced. So now we have waited another 3 weeks and now they don&'t even show up. And I still haven&'t gotten a call. So i call customer service and they tell me the technician was late coming in because he didn&'t know the store opened at 12 and not 1 and he is now running behind. I am then told that there is nothing they can do but reschedule and when i ask for a manager they tell me they are gone for the day and will not be back until Monday. So a place opens at 12 and the manager is gone in less than 5 hours? So I call the store we purchased the sofa from and they say there is a change that is taking place on Monday where their store will start directly handling the customer service and &"it sounds like they are just pawning it off on us.&" They give me the same excuse that they can&'t do anything until Monday. When I ask for a manger I am told she is out to lunch and has to call me back!! At 4:30pm? We paid a lot of money for a bad product and extremely poor customer service. They truly DO NOT CARE about you. They take your money and run. We work hard for our money and if they actually showed any interest in actually fixing the problem I would understand. But it seems like this is a common occurrence and they just don&'t care. Very, very disappointing.
Lady was very friendly. Got n an out fast
Horrible costumer service!! Do not buy from here!! We recently helped my sister bring home a bed and mattress she ordered from here. We rented a uHaul and picked it up directly from the back loading dock. Two of their men helped load it up. As they were loading it on one of the men started taping up the next box to add to the truck. My husband asked if everything was okay with what was in there and if all of the pieces were correct - the man assured him it was. It was not. Many many pieces were missing. My sister has called three times now trying to resolve this and today my husband even had to call on her behalf. She still has no idea if or when she'll be getting the pieces to put a bed together that now has been taking up her bedroom since Friday. No one has answers or seems to care at all about her issue. She is
I spent over $4,000 on a new mattress from this location on a Monday. I was told that it had to be ordered and would take up to two weeks to come in. I decided to pass by the location on the following Saturday to get an update. Originally I was told I would have to pick it up in ponchatoula. Well on Saturday I stopped in and am told that my mattress is at the Houma store waiting for transfer to ponchatoula. What sense does it make for me to wait two weeks for a mattress when I could have driven the same distance to Houma to pick it up the next day. Regardless, here is where the fun starts. We leave harahan and head to Houma. When we get to the Houma store we discover that we were not offered the promotional $300 Ashley cash for buying the mattress. Houma fixed it and gave us the $300. Then it was discovered that even though I had a signed piece of paper saying I had financed it for 72 months interest free, the harahan employees put it into their system as only 36 months. This really upset me as it could have cost me a lot of money in interest if I would not have paid it off by the 36 months. There were also several other inconsistencies with things that harahan had told me that Houma was able to correct. I will never step foot in the harahan location again. Would much rather just make the drive to Houma.
Great service! Sales agent went above and beyond.. A little pricey but great quality furniture.
Sat in the store for over 30 minutes with no sales employees offering assistance. My wife had to interrupt several sales folks talkingro each other to ask for assistance. The prices in store were significantly higher than online, glad we checked it out while no one was helping us. The store did however price match the online prices. On a positive note, the furniture arrived much sooner than projected and the delivery crew was quick, polite and professional. I’m pleased with the furniture, but the store.... not so much
Very professional people and j had a great experience!!!After this review please subscribe to my YouTube Channel and support me (D.M. Random Uploads)!!
I just came out the store. I was greeted by the host and that was it. They had salesman standing in the front and NO ONE offered to help me. I walked around the store and found what I was looking for(mattress). NO ONE still haven’t asked me anything. I laid across several beds and check the prices and firmness of the mattresses. NO ONE still asked to help me or even acknowledged me. I Was in there for over 20 minutes. Walking out the store the host or salesman didn’t say anything, not even a Thank you for coming!! I also found what I wanted, but I’ll keep my coins in my pocket for another furniture store.
You cannot get proper customer service during normal business hours. I went to make a payment & "she's not here. She's in a different company, call corporate, we can't do anything ". Thanks for being a typical hypocrite of "southern hospitality" that Louisiana claims to have. Nothing but no good for nothings.
Nice furniture. The sales staff were friendly and didn't present overwhelming.
Well, on the positive side... The women who helped me pick out the sofa were great and the sofa didn't take 3 weeks to come in like the said it would. Unfortunately everything outside of that sucks. First of all, I could have bought and paid for the sofa online in about 2 minutes. Doing it in store took closer to 20. You have this nice young lady entering my information into a system that was probably literally designed before she was born. Then when I go to pay, I had to go to a separate office. Why? It's 2019. Get a card reader. Instead I had to walk to the back office and wait 10 minutes for another family to finish, because they were doing split payments and there was only one cashier. Meanwhile my transaction took all of 1 minute, because I was just paying for it outright. Also, no one told me there was no pick up on Sundays, so I wasted my time. I was not happy with this experience.
Wonderful experience! Under the stressful circumstances of moving a loved one into a senior living complex, Mechele P. was patient and helpful in guiding our choices. The willingness of the entire team to work with our family/meet our timeline was impressive.
Very helpful staff, beautiful showroom, would recommend to anyone.
Just walked out, worst customer service. I need a couch and have money to spend... the "sales" people were all standing around chatting. Like 6 of them, no acknowledgement, the one guy who did speak to me, when I would ask questions, was condescending and not helpful. Like I was bothering him. I drove 20-30 minutes to buy a couch today and am not even sure I want to buy from Ashley online. Apparently these sales people don't really need to make commission. I don't want to order a couch online, but that experience is pushing me that direction.
Absolutely the worse service me and my family have ever experienced here. My sister furnished her entire apartment here and customer service is the worst! She ordered her furniture in November and still hasn’t received anything but the bed set. They are liars and are not helpful at all. From the sales person Jon, the floor sales manager Stephanie absolutely no help. It’s no reason she should be going through this foolishness. And then Stephanie says we are going to give you a $100 credit for 5-6k of furniture that is not there. Supposedly they are finally delivering Thursday and was suppose to call today for a time no happening. We may need a refund on the whole entire purchase and go to Rooms to Go because they are delivering on the 29th and we ordered Monday!
My husband and I bought an as is couch from the showroom floor. It was delivered with no hassle in the same condition we bought it in. The older gentleman that helped us was very nice and respectful when my husband and I had to step away to talk about the purchase. This place is 100 times better than rooms to go.
I walked around the store for 20 minutes and no one greeted me or asked if I required help. No plans on returning. I actually was going to purchase a sectional I say on line.
My sales person was great!!!!
Because I just love about Ashley
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0% interest for 5 years^°
No interest for 60 Months^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card. Equal monthly payments required for 60 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in monthly payments.
^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next whole dollar. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
