Ashley Store Houma, LA

Sales person answered all my questions gave me a great deal and deliver guys were really awesome

We ordered a rocking recliner in store and informed the associate we no longer live at our previous address that our recliner needed to be delivered to our new address. Our item was supposed to be delivered on Tuesday. She did not change the delivery address and I noticed so when I called the delivery was pushed back to Thursday. We had also informed the associate that the text message to confirm the time needed to come to my phone as my husband would not be able to answer this.. again I assume this was ignored even though we sat there and gave my phone number so the delivery was canceled on the Thursday and we are being told we have to wait until Tuesday again. We’ll see if I actually receive my item on Tuesday. I am BEYOND dissatisfied with this customer experience and will take my business elsewhere in the future. 10/10 DO NOT RECOMMEND Edit to add, they canceled on us on that Tuesday because after giving our phone number to them for the second time they put it in wrong. They rescheduled to Thursday and I actually received a text this time and confirmed the date. Noon Thursday comes around and I haven’t heard anything so I call to see what time my order should arrive and was informed that ONCE AGAIN they canceled my order because “we didn’t confirm on the text message “. I responded to the only text I was sent by these people. The only solution they had was to ONCE AGAIN Reschedule for the FIFTH time!! Needless to say we just canceled our order and will be taking our business elsewhere.

This is my third purchase will Ashley in Houma. You get a good product for a reasonable price. Very satisfied with this furniture store. Chris helped us and he definitely helped us pick out the right furniture. Thanks Chris.

If you’re looking to furnish your new home, Ashley furniture store in Houma is the place to get it done! Very friendly and helpful staff. They helped my girlfriend and I find the perfect couch for our home.

My name is Jacob Bourg and my family has shopped at this Houma Louisiana location for over a decade. I have always received the best service and I'd like to think others have the same experience because I am nobody special. That being said, today we bought our new sofa set. This time it was no different from the other visits before. I had special requests and not only was the manager (Craig Darcey) willing to accommodate my request to the district manager, but the district manager did not let my request fall on deaf ears. Because we have been loyal customers, the district manager made possible my special request. Thank you and your whole team at Ashley furniture for always being amazing.

We were only going to look but with those wonderful prices we bought a beautiful sofa set , our sales lady was so wonderful , she was very helpful and patient with all we were looking at . . Will be back for more furniture and a bedroom set in the future.

The best furniture shopping experience!! No one was pushy on us, every set we were shown - the features were explained to us with out going into the price deal. We weren't rushed, but left to talk things over and ended up purchasing our new furniture on the spot tonight with being so at ease there!!!

Delivery men did an excellent job.

It was great, Great Sales Person Quintus Mckever was very friendly and showed me the best deal for my money! Greeted me right when I walked in.

Rude and lazy customer service. Don’t stand by their warranty. Very cheaply made furniture advise people never to shop here.

Tapangle and Courtney were very helpful in locating the king side bed I wanted and at a great price. Thanks Again!!!

I was most pleased with the professional greeting I received from sales person. She was so nice and very helpful and most friendly. I will love the brown recliner I decided on. It is so comfortable. When I checked out both Cortney and the sales gIrl were super nice. Judy

My visit was excellent. The salesman w as very nice and friendly. Plan to visit the store again & wish I have to g e same salesman. He was very encouraging & helpful with me. Thanks again

Great experience…a little too long to finalize purchases! But everyone I encountered were professional and eager to help!

Chris provided great service and helped me find the items I was looking for. Will definitely be back for more things.

Great experience purchasing a love seat today! Damien was very professional!

They were kind and nice

Chris was awesome. Great customer service ⭐⭐⭐⭐⭐

Dannelle was awesome. No pressure, very helpful.

Craig was a huge help in helping us find what we needed. It did not matter the price of the item as he was very helpful for items big and small.

Had a good experience. Chris helped me find what I was looking for and kept me in my budget. Scheduled my delivery and hopefully everything else goes as smoothly.

Wonderful service. Very friendly and helpful

Help picking a mattress. The staff was very helpful.

Very happy with the service and the pricing we received. Very helpful service.

Not impressed I've spent more time with customer service than I have enjoyed this sectional. They delivered it last Tuesday and had to replace 2 pieces which they did Friday.. Now, one of the new pieces has a defect in it, which I didnt notice right away. Now waiting on them again. Ashley quality and customer care isn't what it used to be. I hate all this AI automated customer service crap.

Dannelle was awesome! Great experience!

Dannelle was awesome! Great service!

We had an amazing experience working with Courtney and Tayo at Ashley Furniture! They went above and beyond to give us 5-star service, taking the time to truly understand our needs and budget. Courtney worked with us every step of the way to make sure we got the sofa of our dreams without breaking the bank. Her professionalism, patience, and dedication made the whole process stress-free and enjoyable. If you’re looking for a team who genuinely cares about helping you find the perfect furniture, Courtney and Tayo are the ones to see!

The delivering time is not accurate. Went from getting it delivered on August 22 to 27. Now my delivery date is September 20th.

Super helpful on the phone and in the store. Would highly recommend this store. Thank you Courtney!

Very quick and polite. Loved the interaction

Very manipulative sales tactics literally furnished my whole home with their furniture a couple years back and will never return. The reason I’m writing my review now is because all the extra warranties and speech of lies I fell for that I have now tried to make a claim on have revealed the truth. Now as I am soon purchasing my first home and looking for more pieces, I will look elsewhere with a reliable company that keeps their promise. DO NOT FALL FOR THEIR FALSE PROMISES!!!!

friendly and helpful service

The delivery people did a great job bringing the bed and mattress in. The only problem was the bed didn’t have a right part that belong on the bed. So they couldn’t finish putting the bed together. Disappointed about that. So now I have to wait for the right part before finishing with my plans. Plans will have to be delayed.

Very friendly and not pushy

Sales professional Terica Tember was amazing! Excellent service, communication, and personality!!!!!!!!!!!!!

Awesome

Great customer service! Terica was very helpful!

Travis was an awesome salesman.

Miss Q had great customer service and she was knowledgeable on prices/merchandise that was available in the store! Definitely would recommend her services to anyone that would love to shop with Ashley’s furniture!!! I walked out the door as a very satisfied customer with Ashley’s furniture! Thanks to Ms.Quintas and staff!

Had what I was looking for and in stock too

Craig was very helpful when we needed him to be and he left us alone to browse and talk alone. That was very appreciated.

The furnishing specialist was a real sweetheart... Just want to say thank you Ms. Quintus McKever 👍👍

They were affable but incredibly inefficient in selling furniture. Nobody greeted us when we entered the store. After deciding on our choices and agreeing on price it took 20 minutes to complete the sale! This with all of our info on file. We purchased from this same store a couple of years ago.

Great service, they ordered exactly what I was looking for and it's being delivered.

Very nice people

I just love Ashley great quality furniture the salesman Tayo greeted me as soon as I walked in and helped me look for what I came to purchase he was very patient and helpful

Salesperson was great

Amazing. Thank you

Very nice associate Zion Thomas.

Craig Darcy was so easy going and knew his products. He made my experience delightful!

Courtney Smith was amazing. So patient with me as I worked through the decision making process! I highly recommend working with her!

First off after waiting a month for my sofa, they sent me the wrong color sofa. Then they had to take it back and I had to wait another 2 in a half weeks for the correct color sofa. They were suppose to compensate me for the inconvenience. Now they saying they don't see anything about compensation. Horrible experience never again will I get anything from here.

Ziane and her managers were helpful and friendly. I enjoyed my shopping experience.

Zion was so amazing helping up choose our perfect living room set…

Very cooperative

The service was great! Furniture is absolutely Gorgeous!

Thanks Craig D for the excellent customer service!

Friendly people

Loved shopping with Terica today! She was super knowledgeable and helpful! Never pushy and sooo patient as we discussed options for our purchase. Will definitely seek to work with her if we need to find additional pieces for our home.

Lisa has helped us with picking out a sofa. Once I explained what I was looking for to her, we started looking. She was very informative about the difference in the sofas. Lisa told us about which one was kid and pet friendly. Also how the sofas should be cleaned. We went over payment options and warranty. It was a welcome in and how can I help you find what you want. Any questions asked was answered. It was a great experience.

I love my couch but my experience with getting my loan sucked. The lady who helped me handed me the computer and told me to fill it out but didn’t tell me I was filling out for my credit report and put the wrong address and got denied. So what I had to get was not what I was told and was not told what I was getting was a credit card and went from having 6 months interest free to 35.99% interest a month and getting charged $100 dollars for having the card that I didn’t want.

Not pleased with customer service. Called multiple times about order, was told I would be called back, and never was. After over a month of calling , I was told the item I ordered was discontinued. Nothing but hassles for overpriced items. Will never buy from there again!

Craig was very helpful from the moment I walked in the store. I have had Ashley furniture before . I love the quality and the prices. I am very satisfied with my purchase and will be back .

Thanks alot for it all!! Very Helpful, very kind from it all.

Delivered partial bed said 25-48 hours til set up and now it’s Tuesday so that’s 5 Days with no standing usable bed … not even close to good service. I paid xtra for this !!!! Can’t sleep on that!!!

Update!!!!!!! This store is gonna loose my business!!!!! And I wouldn’t send anyone here at this point either!!!!!! This is ridiculous I am getting the run around everywhere I go!!!! On the phone and the store! I’m really getting aggravated!! First went shopping and everything ok I guess. Then went to pick up something after was told it was in, only to drive to houma and be told that it wasn't in after a week.Also when we bought our furniture, spending over 6,000, we wasn't told that the brackets wasn't included in the bed frame that we would have had to ask when we purchased the frame for them to be ordered. How can we ask for something that we didn't know wasn't included??? Now I gotta pay another $50 for the bracket, They should really tell you when you buy the frame that theres no bracket for a headboard unless you order it!!!!!!

My entire experience, from start to finish, was fantastic! The customer care, service, attention to detail, patience and exemplary knowledge of the product far exceeded my expectations! My Sales Consultant, Craig, was absolutely incredible! He was very knowledgeable and able to answer any questions, while making sure to help give the best deal.

This is not a complaint about the store itself because we have had good service at the Ashley in Houma now purchasing over 20,000 in furniture over the years. My complaint is about the warranty service. It is a complete runaround. We have always purchased the warranty and the first time I try to use it they have been horrible. They accept a claim, then close it because they did not get another requested picture on time. They have accepted, closed and denied the same claim now 5 times. You can never talk to the same representative twice and they tell you something different every time. Ultimately Ashley furniture uses extend so they will not be getting any more business from me.

Very polite and professional helpful I am so happy I went there

I had a very pleasant, patient, & kind saleslady. Exceptional service She need to be acknowledged for her outstanding customer service. I found a nice kitchen table and it is perfect for my kitchen. I will be shopping there in the near future for other items for my home. So glad there is a place near by, to shop at for great prices also. Keep up the great work

Craig Darcey provided excellent customer service. He helped me find exactly what I came to the store to purchase.

Excellent service made shopping for new furniture a breeze. Thank you Darreus!

Actually No Stars At All General Manager didn't even know what he was doing and I still haven't received my refund he had to email in about.

I can’t say enough how great our experience was at this store. Tony did an amazing job helping us find exactly what we were looking for and ensuring that we had an overall great experience!

We enjoyed our shopping experience at Ashley’s. Mr. Mark showed us a lot of sofa options to pick from. He give us time to check out the sofa and told us about the items. Then we also purchased a dinner set. We will shop at this store again for furniture.

Lisa was delight to work with making the entire process as stress free as possible!

Craig is very nice person and very professional.

Great customer service

Lisa was very helpful in helping me find the exact couch to fit my needs and my space. It was a very pleasant experience.

Great people to work with. Great service. Got what we wanted in a timely manner. Satisfaction all around.

Never again due to customer service and quality. Order over $9000 worth of merchandise. Delivery date and time was a complete fiasco due to not arriving at the promised time from the salesperson. The delivery company point of contact was extremely rude during our conversations. Recliner came in damaged and not what we wanted. In order to have the recliner returned, we have to pick out a new one first, pay for it, then they will pick up the damaged item. We cant just bring it back to the store. JUST RIDICULOUS. NEVER AGAIN.

Very good quality furniture and home decoration items at reasonable price

Fantastic value blender fabric store Happy Shoppers day

I was helped by a young lady named Ashley (yes, same name as store!). Ashley was totally awesome and helped us with all our questions. I’ll be back to Ashley (the worker) for sure!

Customer service is very helpful and knowledgeable. The only issue I have is not being able to pickup merchandise at the store where I purchased it!

The salesman Chris and Danielle were great, patient, caring and very knowledgeable of the make of the furniture. My first time at Ashley furniture store but will not be my last. I know where to get my furniture now. Thank you Darlene Williams

Quick service! I knew what I was looking for and my salesman was on point!

Brittnay was very professional and went the extra mile to assist me. As always in the past she is knowledgeable and courteous. Thanks for making my visit a great experience. Bea Begue

The saleswoman was great. The people there next day when I went pick up were slow and had to scramble to find missing parts. Also took forever, over an hour to buy, and equally an hour to actually pick up the furniture.

The sales reps who helped us were very friendly and knowledgeable about the store products; however, a hick-up when ringing our sale has caused me a tremendous amount of grief days later. In essence, the wrong shipping address was put on file even though we conveyed the address to them twice before completion of the sale. After numerous phone calls to the lending company, the local Ashley manager, and the fulfillment center, the delivery address still has not been fixed. This could have and should have been an exciting experience, but it’s been a huge headache thus far. I just wanted a new mattress! Not fun!

Walked in and found exactly what I needed on sale. Thanks Ashley @ Ashley’s. Smile

If i could give zero stars i would. My wife and i were looking at a chair that was on sale and asked the salesman if it was real leather. He looked up the info on his phone and said it is real leather. Then explained the type of leather it was. When we got home, we were looking up specs on the chair and it says this chair is faux leather. This salesman lied to our face and the tag said “all sales are final”!! It is pathetic that this person had to lie to get a sale. Do not shop here!!

Walked in and asked for tv stands and was they're all over look around. Then he walked away. Won't be back ever.

Sean was a great help and deserves a raise 👍🏿

Lots of furniture to choose from. Mark Allemand helped me get what I wanted at a good price.

Great service!

Visited the Ashley furniture in Houma, Brittany Sills did an amazing job helping me pick out my mattress set. She was patient & very knowledgeable about the items. Will be returning to get other home furniture items.

furniture is beautiful, staff so sweet & helpful. i made the best choice 💕

Friendly and informative.

Ashley Furniture in Houma, is the best! Im a repeat customer there. The best sales representative, Chris, helped me, he did a phenomenal job! Along with the store manager!

I must say this store in Houma Louisiana never seems to disappoint they hit every single time ;)….Continue the great work guys I’ll be back soon!!!!

Courtney was great. She provided help and info without being pushy. She allowed me to take my time to look. She was knowledgeable and quick to answer questions.

Took to long to get all information needed to process

Ashley in Houma treated us very nicely. They were very professional and did all did could to help us get the correct merchandise we wanted. We woul do like to thank Chris Dupre for great service.

Great service with a smile! Brittany was very helpful!

A very pleasant experience!

We had a great experience with Billy. He was very knowledgeable and didn’t make us feel like we had to purchase anything to get his full attention. We are really glad that we stopped in at Ashley’s.

Found what we wanted but not the right color. They were able to order it for us and match the price on the internet. Will be back

Courteous , helpful salesperson, listened to our wants

Lisa Gilmore was SO helpful and knowledgeable. She was a sheer delight to work with.

Courtney was awesome and very helpful. She got us what we needed and was very patient with our decision making and I can't be happier with the whole experience. She just sat back and let us shop. No pressure!

Ms. Ashley was very helpful and friendly. She knew her job and made sure I got want I wanted and needed and at a good price.

I AM SO BLESSED TO HAVE GONE TO THE ASHLEYSTORE IN HOUMA, LA.ON 12/11/2023. THE STAFF IS VERY FRIENDLY, PROFESSIONAL, HELPFUL. THEY WORKED WITH ME FOR OVER 2 HOURS, AND, I GOT THE RECLINER I WANTED. THANKS TO ALL THE STAFF AT ASHLEY-HOUMA, ESPECIALLY, MICHELLE, AMBER, AND ALL THE GREAT TEAM AT ASHLEY-HOUMA. I AM SO THANKFUL ABD GREATFUL THAT I DECIDED TO GO."GREAT TEAM, ASHLEY-HOUMA, LA." PRAYERFULLY, ROGER DUGAS.

I got a fantastic deal on a solid wood storage bedroom set!!! Very professional service! I am thoroughly pleased & can't wait to get it!!!!

Our sales lady was awesome! She worked with us and gave us a great price!

Everyone was nice and helped in every way possible to make us happy and satisfied. Great customer service !!!!!! Well done.

Fantastic! Great service from Ashley at Ashley's!

Very helpful and knowledgeable

The experience was great not real sure of the name of the lady helping me but she walked up right away an was very helpful I would recommend her to anyone an she was as nice as can be nicer than the women at home lol

My associate that helped me...Bea was so patient with me!!!

We went in. Saw no sales associate. Looked around waiting for one to come assist us. No one ever came, so we left. Now we know why there are never any cars in the parking lot.

Bea was super helpful and easy to work with!

The lady (Bea) was helping multiple people at once and was still very attentive to us. We are so happy we stopped in.

Courtney was awesome! No pressure. Will be returning there for All our purchases. Oh, and free delivery and set up is a plus.

The Sales team here were all professional. My sales lady was Ashley. I hate shopping for furniture and this store made it so easy. I wasn't greeted at the door by a crew of 12 sales people trying to lock me in. I seriously hate that..it's like vultures on a prey. At Ashley Furniture they were not like that at all. One young lady greeted me at the door and during my looking phase I actually had 2 other sales people stop to comment as well. Including the manager. 10 stars if I could and hoping that delivery goes just as smoothly. Thanks

Service was good,knowledgeable staff.good service

Ashley was very nice and helpful.

Brought my wife into the store to see dining room table sets and Bea hooked us up on a great sale. Thanks for your help and patience.

Great place, very nice store and the staff was top notch. I highly recommend Ashley to anyone who needs furnishings or home decor..

The floor saleswomen was very attentive to my needs and provided no pressure. She gave me the best sale she could offer and I am extremely grateful and satisfied.

Great experience

Courtney was very helpful & went out of her way to make sure I was happy. I purchase a lift top coffee table that was not in the store. She explained how ordering, delivery & set up worked for the price. Thank you, Courtney.

Great selection, reasonable pricing, friendly and helpful staff. Ms. Courtney looked after us!

I had a wonderful experience. The people that helped me were very friendly and helpful. I will return to Ashley if i need anything and recommend them. Well pleased.

Customer service is horrible. I purchased a bedroom set and was told it would be delivered in 2 days. I didn’t receive it so I called customer service, I have talked to 4 people so far and 3/4 were rude. Decided to go to the store I purchased from which is in Houma. A lady at the desk informed me I didn’t have a date for delivery and apologized. She told me she would put me on a “ high priority list” and call me. This was two weeks ago no phone call no furniture. I’m extremely I rested because when I call customer service I get told I will get it in two weeks and it never changes. Horrible experience and I’m getting close to canceling my order and just getting a refund.

Very friendly sales associates! Kyzer was great to work with! He made it a simple and quick process, and he was able to set up our delivery the next week!

They had a pretty good selection and we were able to find some living room furniture that we liked. Over all it was ok. I haven’t received the furniture yet so we will see how that goes.

I’m utterly disgusted it’s been 5 months since we purchased a bedroom set with Rip off Ashley Furniture we have about given up on a $700 broken dresser that was delivered we’ve contacted them several times sent dozens of emails with nothing

Be ready for the run around. We went in on 03/08/23 purchased a large amount of money in furniture. We had to purchase furniture for whole house, due to Hurricane Ida. Service was great when we were shopping and spending all our money. We set up delivery "we were told no fee" we were charged $500.00 delivery. On 03/23/23 we went in to buy king mattress that we were told was always in stock. Well guess what. We went and it was not. So of course they try to sell another one same kind just different brand and they will price match the other one. So, according to them we received a huge discount. They refused to use $100.00 coupon we had b/c item was being sold as discount. We needed a mattress to sleep on so my husband took that one home. Well, that night was horrible. The mattress did not do well to our backs. I called fist thing in the morning and spoke to associate she said sometimes need to keep it for 30 days. I informed her i did not need 30 days to know if we liked it. She had to get with a manager. Well, behold, no return policy! Once in your posetion its yours. No return on anything! On 03/24/23 delivery was made of remaining furniture. Delivery driver pulled down cable wire with his truck. So there went that service. First wrong furniture loaded into home. Delivery guy argued with me stating it was my order. Then he took it back to truck. He then found my correct order of bed set, coffe table, and sectional sofa. I stated I needed to inspect furniture b/c that's what Houma store said to do. He said it doesn't matter if I inspect it he puts nothing back on his truck anyway. I would have to keep it if it is damaged and call store within 72 hours and they deal with it. Well parts for sectional were wrong and missing section of it. Informed the driver, in which he said call store. So, I called store while he was in home and informed them of what he states. Ashley furniture put in the wrong order for my sectional. So, delivery guy left my home. We were missing bed rails and sofa wedge. Along with wrong chase and arm chair of the sectional. Took pictures of what we had to inform store. I went back to work. Hours later the delivery driver calls and says he found the sofa wedge and armless chair. He will drop it off at Houma store if I can't meet him at Sam's. I was not taking off of work again for the foolishness. After work I went home very frustrated by this point. Around 4 delivery driver calls and says he is on the way to my house. He arrived apologizes for everything. He delivered by bed rails and the wedge. So we were able to put king bedset together. So, now the sofa had the wrong arm chair and chase. Houma store called and sid they will fix the issue. On 03/28/23 Ashley furniture associate called four us to go the Houma store to pick up wedge for sectional. I advised we didn't need one it had been delivered. I had to email a picture of ALL of my furniture to them to prove what we had. 03/31/23 went into store due to them calling again. I showed them pictures of what I had and explained what we truly ordered. We were charged for the larger sectional. The manager printed the paperwork and wrote a ferund should be given within 72 hours. Delivery was set for 04/05/23 for the correct sectional pieces. The delivery driver took incorrect parts and replaced with proper parts. Finally it was correct. On 04/27/23 the credit still not applied. Online assist states I will not get credit. Suggestions were go to the store and take care of it. I live 40 minutes from this location. I called to speak to manager who wrote a refund would be done. Well she is not there and she is supposed to call me.i guess wish me luck or a lawyer will be contacted for all of the mess and stress of this. Overall I'm happy with my bedset, coffee table, and sectional. Hope yall experience is better.

Brittany was very helpful and knowledgeable.

Will never purchase anything here again, Ashley is no longer the quality name they used to be. Visited about a month ago, and after running through several financing options, decided to purchase sectional with CASH. Left the store with the receipt, completely paid for. Received a notification that I had a newly opened account on my credit report 2 weeks later. I call the company and am informed that the account was opened by Ashley furniture and that I have a balance of over $900???? Umm...no. So I call Ashley and am informed by the huffy and rude employee who answered the phone that all financing shows as canceled on their end and that they will call the company to clarify, then call me back- still waiting. How do you open a new account under my name without me signing paperwork? Never again ! Now I have to deal with the hassle of straightening out this mess and having this fraudulent activity removed from my credit report!!! They also did not mention the 6 inch rip in the leather of the base of the couch that I now have to order a patch for. Wth????

Ashley furniture has a beautiful show room. The staff is so friendly. They were very helpful with helping me with my purchase.

Very pleased with my service at Ashley! Tiffany was very helpful. She helped me to get the sofa I really wanted!

We love our new rug! It came in super quick!

Pleased with service. Helpful but not intrusive. Thanks!

Great experience...Bea was very professional and friendly.

It was horrible. They didn’t speak English so i didn’t understand them at all they put dirty boxes in my house. They service suck. U can not never speak with no one at all

The sales rep was very helpful and accommodating

This is the worst experience dealing with costumer service, if i could give a 0 stars I’ll do it… waiting more than a month to get my money back

Amber & Star were amazing. Very informative, professional and a pleasure to deal with. Can’t wait to receive our purchase.

Very friendly and helpful.

First and last time there! My husband and I are shopping for new furniture and went to many furniture stores yesterday for Black Friday. The stores we went to had great customer service and Black Friday deals. But before purchasing, we decided to have a look at Ashley's to see what deals they may have had. When we walked in, we were greeted from across the store by a lady sitting behind a counter. She never got up. We continued to walk the store and view their inventory. As we passed throughout the store, some of the sales associates were helping customers with what looked like financing as they sat with laptops and conversed about what they were purchasing. Other sales associates were alone at computers. We made our way all around the store, back to the front, and stopped to discuss a sofa set we were interested in. While we were discussing the set, a guy and his daughter passed us and looked at a set nearby. They had just entered the store. One of the sales associates, a short Caucasian lady with dark black or brown hair, passed my husband and I and went to ask the man with his daughter did he need help with anything. He told her no and that he was just looking. She proceeded to tell him to let her know if he needs help with anything and she was getting ready to walk away in the opposite direction. My husband then yelled out to her "Ma'am. We are shopping too." She then turned around and came back and was like "I'm sorry. No one helped you." We told her no and that we'd walked the whole store and no one has helped us. My husband also informed her that it was rude of her to pass by us because we are customers as well. He also stated, "It's 2022 and some things never change." She then responded with this smirk/laugh. Which was unprofessional. So, my husband was like "Ma'am, there's nothing funny about that. We can take our business elsewhere." She didn't even try to make it right as her response was "Do you want to leave?" So, we decided to leave. It's unfortunate because we were ready to finalize a set we had our eyes on and we had just left a furniture store with great prices and customer service to go to Ashley's and leave with nothing. What a waste of time. Edit: And looking at the reviews with 1 or 2 stars, it doesn't look like they will address the issue but rather respond here with the same copy and paste message they are responding to everyone with.

Poor customer service!

1/2024 Ashley was great .

I wish I could this establishment 0 stars. I recently decided to purchase a bedroom set after being told it would be delivered in 7-10 days. I was told they would contact me in 72 hours to arrange delivery. After several days I contacted the store and was then told it would be around 3-4 weeks because there was a delay from the warehouse. No big deal, I thought, I know some places can get behind. I called after 3 weeks to check on my order and was told it would now be anywhere from 21-23 weeks. I went to the store and was told that they had made a mistake and sold me a set that was out of stock. Yet, the "in stock" sign was still being proudly displayed on the dresser in the store. I was given a full refund thankfully. I have told this story to as many people as I could find. I can't wait to go buy furniture elsewhere. Also, best of luck to anyone using this store and trying to call and ask for updates. The automated answering service is about a big of a joke as the delivery timelines. Even the workers told me they too have trouble talking to anyone. They had "to put a ticket in" to find out more info on my order. An absolute joke of an establishment.

I wish I could give 0 stars. I just had the worst experience of my life with any company. EVER. Getting this delivery scheduled was a nightmare to begin with. I stay home all day today waiting on my delivery. I get a call from a dispatcher telling me they are outside of my home waiting for me. No one is at my home. I go outside, look down the street and see the Ashley furniture delivery drivers parked at the very end of my street in a dead end zone but they reported that they were at my home and I was not there. When I walked down the street and told them I was home waiting for the delivery he said “ok mam” then they took off out of my neighborhood! They purposefully reported that I wasn’t home to avoid having to complete my delivery! I seriously cannot believe this just happened! I cancelled the order and I am NEVER BUYING FROM THIS COMPANY EVER AGAIN!

Terrilynn helped us with what we were looking for. She has a great personality and she is knowledgeable of the products she sells.thanks Terrilynn

Great sales people at the Houma store, especially Bea. She was very informative & helpful.

I absolutely must say the customer service is terrible! I purchased multiple items which included a tempurpedic mattress that after 30 days wasn't working out so since no one ever answers the phone we had to go back in and exchange for a different one.Fast forward a few weeks later we get a call to set up the delivery (which has changed several times)and nothing about the new mattress. My husband texted the girl who helped us and no response. So again I have to go in cause no one answers the phone only to find out there was nothing in the computer about an exchange. The thing that really was upsetting is that the manager seemed to care less or even apologetic that the employee made a mistake. If I could have gotten a refund I would have taken my business elsewhere. I'm saying this in hopes changes can be made, thank you!

Had to wait 12 weeks for furniture, then didn't get all of it, 2 pieces were damaged and 1 piece is warped. Very disappointed with the furniture as well as the delivery and set up guys.

I purchased with Terri-Lynn and she was amazing! She was kind and extremely helpful with helping me find the perfect furniture for my family! I definitely recommend her!

I do not recommend trusting your business with Ashley’s, I placed an order months ago and was told my order would be delivered in 4 weeks. A month past and I called to follow up because I didn’t not receive and follow up call, email nothing and was told my order would be ready in another 4-5 weeks. I called 3 weeks later to follow up and was told my order would be delivered Aug 25th which was another 3 weeks away at the time. Today is Aug 23 I called to confirm my delivery and was told my order would be ready mid September. It is completely unprofessional and they make no effort to keep you updated on your order after spending thousands with them. 0/5 stars.

Delivery for my mattress wasn’t that good. No communication day of delivery. Had to call to find out anything. Took 3 hours just to get my bed frame at the actual store. Other then that customer service was decent in the store.

I have had the WORST experience with getting anyone from Customer Service to return my phone call concerning DAMAGED furniture that was delivered to my home. I cannot get ANYONE from the SUPPLY CHAIN to call me back with a status update. After multiple calls and promises from Customer Service that a manager will call within 48 hours, it has been over three weeks with nothing!! I am so disappointed with this company's CUSTOMER SERVICE and the LACK OF CUSTOMER CARE AND FOLLOW UP. I did call my local store, Houma, La. and The local store has been very helpful and are now working to help me to hopefully get a resolution.

We spent thousands of dollars with this company and we waited months to get our furniture in and they kept giving us the run around. When it finally did come in all the parts weren’t there so we had half a sectional sofa, a month or so later we had to go pick up the other piece and when we got home it was damaged we are still currently waiting for the new piece. The bedroom set they brought to us was the night stands, dresser, head board, and mattress they were missing the foot board and boards with the slates so we didn’t have a bed to sleep in, when those parts came in they were damaged so they said they would replace it, months later they said they discontinued it so we have to reselect something, we asked for a refund they said okay we can do that well a week later they said no we can’t do that, so now we have to reselect a whole new bedroom set. I don’t want to deal with them anymore I should get a full refund with all this mis communication they have and they lie about delivery dates.

My sales person Quin was very professional and helpful as to getting what I wanted and working with me on an affordable price.

I bought 4 recliners on June 23, 2022, in the Houma store. I was lucky to be able to pay the recliners in cash instead of their financing options. I feel as though I was completely mislead by the sales consultant about arrival dates of my furniture. She said the recliners should be delivered by July 5th or a week later. After multiple calls and waiting 30 plus minutes each call to speak to a human, I finally was able to speak to Amber, a manager at the store. According to manager, there is nothing that can be done about the rockers not being available until mid August. I feel I was completely mislead about the arrival date of my purchase. The manager stated that was not there fault I was given the wrong or unrealistic dates. She was not the best at customer service in this situation. Basically, it was a “Oh Well, nothing I can do”conversation. Please be advised it is extremely difficult to speak to a representative once a purchase is made. I’m truly disappointed in this major transaction/purchase phase. Hopefully, my recliners are worth the wait. The in store customer service was wonderful, but the phone customer service was nonexistent.

Morrigan was a great help she even helped answer my questions on her day off. Her and her coworker Dominique were very knowledgeable and helpful! Thanks for a great experience!

Sales Associates Ryanisha, Dominique & Raniesha made my furniture purchasing process quick & easy. These three ladies were so pleasant, patient, and informative.

Bee was very helpful and went the extra step by providing her number and saving mine so we can coordinate viewing mattresses for my disable mother. That’s going above and beyond that most wouldn’t bother with. The store is immaculate, you wouldn’t ever believe hurricane Ida damaged it. I’m glad I waited for them to open back up.

The people that work here are so rude.

Amberlynn Scott was awesome she made me very happy customer she search and found just wanted and keep in my range i very grateful for her . Thank you Ms.Amberlynn S❤️❤️

Excellent service with a great staff

Being my first experience buying furniture, I can honestly say that everything went by way smoother then I expected. They were able to help me find a bedroom set that was close to my Budget without a problem. I’m truly grateful for Miss Brittney. I highly recommend going here if this is your first time buying furniture for yourself.

Saleswoman Brianna was very helpful but not pushy. She took her time was was very available to explain options offered. I felt very comfortable. It was a successful sale!!!

Amber was great assisting my mother and I. She was pleasant, patient, knowledgeable and answered all our questions.

Was interested to see new inventory after the reopening of the store. Did NOT want to stay longer than 10 mins due constant harassment and being followed by multiple sales personnel. Told them multiple times we were just browsing and wasn’t left to do so. Worst experience I’ve ever had at browsing for furniture. I WILL gladly take my business to Louis Mohana.

I purchased my sectional on June 21' given a delivery date that came and went. I thought I would receive my furniture so discarded my old set and went without a sofa for several months while constantly contacting Ashley as they would change the delivery date again and again without notifying me. Finally my sectional was delivered November 21' but I was missing a piece and was told by the Houma store I would receive my final piece and not have to pay a new delivery fee. It's been three months and I am still without a complete sectional. I was notified my order was canceled upon calling to check on the delivery date. Customer service has been horrible. I am told to order another piece at Ashley but now the Houma location is closed. I'm given the run around via emails and calls to corporate. I should be given my original price for my piece and not have to go pay delivery as this is no fault of mine. This experience has been draining and unprofessional, to say the least. Nobody should be treated this way.

I have been paying on my Ashley store card religiously for years. I never had problems up until I needed help the most! I bought a $4000 sofa set with them a couple years back including $500 furniture insurance. I recently lost my sofa set because of hurricane Ida.. neither Ashley furniture NOR this so called “insurance” I bought will help me! They expect me to still pay off my remaining balance. I’ve asked for a partial discount, full discount and store credit for what I have left which isn’t much. And I’ve dealt with nothing but attitudes and rude behavior! I will NEVER shop here again and it sucks because I was planning on replacing all my furniture that was lost to ida at Ashley home store… worst feeling ever

Why No Zero Star Option? Or even negative star option? AVOID ASHLEY AT ALL COST!!! THERE ARE VERY DISHONEST!!! I ordered a chair on 7-29-21. My card was immediately charged (legitimate companies wait until the item in being delivered to charge your card). On 8-11-21, my chair was delivered BROKEN!!! I tried to report this on 8-12,8-13,8-14,8-16,8-17,8-18. On every attempt, I was told to try a different phone number. Finally I opened a dispute with my credit card company. Magically, I received a call from a representative that new parts were shipped out and when they arrived, someone would be scheduled to repair the chair. Strange because no one talked to me about what parts were needed to repair the chair. The wrong parts were shipped. And when they called to schedule on 9-7-21, I told them this. They said they were sending a new chair on 10-16-21. It is now 10-25-21. No Chair. No repair man. No phone call. No anything. Meanwhile, my credit card company closed the dispute because Ashley promised a new chair. Now, I am back to a run around trying to get my chair repaired. This is the worst customer service I have every experienced. The FTC needs to shut Ashley down. This is terrible!

I do not recommend going here. I waited months before my sofa was delivered. No one called me to tell me delivery would be late. Then to top it off the delivery drivers were very careless when moving it they ripped a hole in it and did not tell me.

DO UR RESEARCH OR STAY AWAY FROM ASHLEY FURNITURE!!!! DO NOT STAND BEHIND THERE PRODUCTS. BOUGHT LIVINGROOM FURNITURE FROM THEM 7 MONTHS AGO. TOOK 3 MONTHS TO GET IT AND WITHIN 3 MONTHS IT LOOKS LIKE IT WAS BOUGHT FROM GOODWILL. WONT SEND OUT A TECH TO LOOK AT. KEEPS CLAIMING CUSTOMER ABUSE. ONLY 2 PEOPLE IN MY HOUSE AND IM GONE 3/4 WEEKS AT A TIME. WASTED $4000

Do not recommend this place. Service was great in the store very helpful finding the bed however little did I know I wouldn't get it in when said. I was given 7 different delivery dates for a bed I ordered in June. I was told 7 different excuses on why this bed had not been in yet. Also it is a hassle trying to get someone to remain on the line without the call failing. I am not impressed after spending $2,000 plus in this place. If you need your order asap best advice go elsewhere

Very friendly and understanding personnel.

My sales girl, Brittany, was AMAZING!!! Also a super big shout out to the sales manager Doug. My experience was a 10/10, i found exactly what i wanted!!

Fast, friendly and helpful. Jordan was very helpful selecting pieces and expediting the order.

I had a excellent experience at Ashlley,it is a one stop furniture store for all your home needs.Iwent there looking for a dinnette set on Friday and went back on Saturday to purchase it. The most important thing about the people in the store remembered me from the day before and called the person who had helped me on Friday and called him back to help me in purchasing my new dinnette set his name was Mr.Jordan Trahan from the Houma La. store, he was very professional and helpful in my purchase so I thank him and will recommend him to friends and family. Mrs.Muriel Jackson

Eager to help, very informative, great deals

Excellent selection and customer service.

STILL WAITING ON OUR FURNITURE after ordering since June 3. was told it would be delivered June 24. now they are saying another few weeks. after reading other reviews I am sure that it will be pushed back again for a 3rd time! REDICULOUS!

Awesome experience super nice and priced match online!

We bought two absolutely beautiful leather sofas for our new fishing camp. The sales lady was wonderful.

I'm in love with our new table. Mrs Gina was super nice and helpful deff will be back in the future.

We have purchased our living room set and even our tempur-pedic mattress from Ashley's. The sleep specialist and sales consultants are always helpful, informative and patient. I recommend considering Ashley's!

I walked into the door and this Very Nice Man walked up to Greet ME! He listened patiently to me, interacted to my thoughts, questions & ideas and responded with positive responses which made my purchase without question very easy. Thank You Truman!

With helpful associates, quality furniture and easy payment options, Ashley Home Store has become our go to spot when we are in the market for home goods.

Had exactly what I was looking for and was in and out! The item was even cheaper when it rang up!

Had a great experience at the Houma Ashley store with the staff helping me. I was able to order what I needed, they told me my order would be in stock at the warehouse and ready to ship out after they call me to schedule a date. Well now I’m finding out that the order is an estimated arrival on June 19 and they will call me at an estimated date for July 17th:/ Not very happy about this! Please people be aware of your out of stock orders and make them clarify their statements. I will be purchasing future orders somewhere else.

We very helpful. Would definitely recommend to other people. Will go back if I need anything else.

Terri Lynn was an exceptional sales person. She listened to all our stipulations and took the time time to help us find the perfect sectional that checked all of our boxes. She was very patient with us and never pushy. Her knowledge of the furniture pieces was incredible, we had a few other pieces of furniture we were looking at and she made the buying process a breeze. I will absolutely be back to purchase more from her.

Horrible experience receiving my order. Three days before delivery I received an email confirmation that my mattress and adjustable base would arrive June 3rd between 9 and 12. Trying to be ready for my new beds arrival i take apart my existing bed and make space for my new one. June 3rd arrives and 20 minutes before delivery I get a call stating the only thing coming today is the mattress and the base is back ordered. Just would love to know how in the world would you find this out 20 minutes before delivery after confirming that all would be delivered 3 days prior. Customer service said there is nothing that can be done and all they can offer is an apology. They have turned what was supposed to be a great day into a horrible experience and absolutely do NOT recommend this store. Go anywhere else. If I could post zero stars i would. Update: its June 26th and still haven't received the base. Delivery has been scheduled and confirmed multiple times only to be canceled morning of. Delivery was scheduled for the 4th time for today which I called and confirmed was just canceled as well. Management has done nothing. Once again this store has shown nothing but complete incompetence.

Bea was wonderful. I recommend her to anyone that wants great service and knows the products.

Mrs. Sybil is absolutely the best. She was extremely helpful and honest with me. I am so grateful for her.

Mr. Doug was very helpful and friendly! Prompt responses and I needed my sofa sooner than later and he made it happen!!

Sales person was very helpful he explained every thing very clearly I bought my couch and two recliners

I was greeted as soon as I came in the store salesman was a wonderful person to deal with made everything easy

Didn't find what I was looking for but there is some nice furniture

Dont expect the final bill to be even near the listed price on the floor, far too overpriced for the cheap quality of furniture

Ok service

Great customer service! Nicole was easy to work with and very helpful. We are so exited to get our furniture in our new house!

Too pricie

It's been 4 months still have not received my son's bedroom set. I understand everything is pushed back because covid-19 but this is totally unacceptable. Yes I'm not going to lie to have try to accommodate my account for the delays. But at this point is completely unacceptable we paid and purchase his bunk bed 12-18-20. We now April 26, 2021 and we still have not received his bed. I will never buy from Ashley's again and the sad part we are repeat customers I have spent thousands and thousands of dollars at Ashley I have furnished my whole house at Ashley's their customer service is horrible. Save yourself the trouble and go purchase from somewhere else. I tried to give them the opportunity to make it right before posting the negative review but after four months of waiting I'm so ready to cancel the order.

Wonderful experience at the Ashley Houma store. Kind and courteous staff, Readily available and friendly. Store appearance clean and fresh. Mask up policy.

Did what they said. Everything went perfect. Nicely done!

My wife and I made an awesome purchase and Ms.Gina was a great help. Thank you (You Rock)!!!

I purchased a 3 pieces of living room furniture in Feb and I have been told 6 different times and dates. I think the worst part is the brutal honesty from 2 employees that Delivery just lies to customers with dates because they can't deal with angry customers. If you would be honest and just say it is not ready and there will be a delay it would work better. I know covid is playing part in the delay. PLEASE COMMUNICATE WITH YOUR CUSTOMERS. 1. Received a text everything is in and ready to deliver. Called and it was confirmed that it was there. NOT TRUE 2. Called and then told power chair was not there but other 2 pieces were there and ready to deliver . NOT TRUE 3. Called and asked when was delivery and can it be on a Monday.. Guy was nice and then pretended to schedule me delivery but the store does not deliver on Sunday and Monday so guess what ....NOT TRUE. 4.Called Again and was told straight up DELIVERY PEOPLE LIE. and was rescheduled again.....guess what??? You guessed it no delivery. 5. Called again and was told April 6 Called to check ....NOT TRUE 6. Was told again that DELIVERY LIES and can't deal with the angry customers so they LIE. 7. Called and spoke to the credit manager and was given a REAL WORLD ANSWER THAT MADE SENSE and should have be explained before. THE LEAST YOU ALL CAN DO IS CALL THE CUSTOMER AND SPEAK TO THEM. THE NO CONTACT IS THE ABSOLUTE WORST. JUST PREPARE YOURSELF FOR THE LASHING AND TAKE IT LIKE A CHAMP. You all have no idea how inconvenienced you make your customers. COMMUNICATION IS THE KEY TO ANY SUCCESFUL RELATIONSHIP. JUST USE YOUR WORDS. THEY WORK! IF YOU ARE SCARED TO TALK JUST EMAIL. THE WAITING AND WONDERING IS THE ABSOLUTE WORST THING EVER. RANT OVER Can someone please call me in regards to my order and keep me informed when it will be ready. I would appreciate it. Thanks a bunch, Very confused, sitting on the floor customer.

Great Service

Just went in to see what we liked. Had a very helpful sales person. Great experience.

We really appreciated Ms. Sybil giving us time to look around and not pressuring us to hurry through the store.

I went in to buy a bed. I came out with not only a bed but with a college degree in Bedding with a minor in Sleep Habits. My, how times have changed! The process was extremely interesting but it was difficult making a decision with so many choices. Tammy, my sales advisor, helped me in the process and now I will put my new knowledge to the test on a Sterns Foster.

TAMMY THERIOT WAS THE BEST EVER I LOVE HER SHE’S THE BEST AT WHAT SHE DO!!!

Great customer service

Choice furniture

JuJu was excellent!

We are very pleased with our experience at Ashley HomeStore. Dannelle our salesperson greeted us right away with a friendly smile and energetic demeanor. After inquiring what we were interested in looking at today she spent lots of time bringing us around the store to every item in our category. We were only interested in looking not purchasing but I must confess we left the store having purchased not one but two beautiful items. Dannelle was very close to selling us all three pieces to the set. Thanks Dannelle

Great and friendly service. Would definitely recommend.

Had a very pleasant experience and Danelle really helped us and answered all questions we had. She didn’t rush us she made us feel very welcomed. We went it with just planning on buying a recliner but then fell in love with a sofa so we got both and plan on getting the matching loveseat in the future. She asked us about our mattress and after listening to the information and trying one out we ending up purchasing the moveable base and we hope to be able to go back soon and get the new mattress to help with my back problems. Definitely would recommend to people to go there and talk with her for help.

Fantastic experience. Great selections in this store (Houma). Sales woman, Sybil Coleman, not pushy, so friendly and helpful. Store manager great & worked with me to get a great bargain. Highly recommend Ashley furniture store in Houma, Louisiana. Very satisfied customer.

Sales person was very helpful and very friendly. She was very knowledgeable on her inventory and wrapped up our sale in no time. Appreciated the time she took with us to make sure we were satisfied with our purchase.

Wonderful experience , with a very nice salesman. Went an extra mile , and that shows me that kind people still do exists .... Helga

Our salesperson(s) were knowledgeable about the furniture and it’s performance with demo’s. Tammy helped us tremendously with making an investment into our own health with our purchase.

Fast friendly service

They take your money and promise a few weeks delivery. Then three months later they can't promise when your furniture will be delivered.

Great customer service. Doug, Tammy and Dannelle were great, they helped us through the entire process. Definitely will be shopping there again.

I went to see for a mattress and Dannelle Bourgeois and TAMMY Theriot really helped me out . I bought one and it will be delivered in two weeks

Ashley Furniture in Houma is the place to go! Very professional courteous staff around to assist you! I will definitely shop here again !!

Store has a nice selection and is bigger than it looks! We were looking for a particular bed frame and walked the entire store looking for it. Walked past two sales people who looked like they didn't want to be there and made no effort to greet us when they were clearly not busy. We kept walking and came upon a third sales person who was finishing up talking with a different set of customers. While he did say hello, he never paused to ask us if anyone was helping us or if we had been greeted. Now I understand he might have been going on break or take care of other business, but he could have at least passed us off to someone who could have helped instead. After heading back towards the bed we had taken a liking to, we were finally greeted by a nice lady who walked used through the entire sale. She not only helped with our questions about the bed, she helped us pick out a mattress, and gave us space to discuss our feelings without putting pressure on us. She spent a lot of time catering to our needs and budget while thoroughly explaining everything. She was a very good sales person by pushing the sale (as her job demands her to do) without scaring us out the door and remaining honest. We made our purchase with her and asked for her card since we'll be looking for a couch in the near future. Despite debating leaving after being ignored/brushed off by three others, we're very content with the sales person we ended up with.

Bea was a fantastic salesperson in helping my family find exactly what we were looking for.

Danielle at Ashley in Houma was an excellent saleswoman! We are return customers and always leave satisfied. Only bad thing experience with a prior purpose was a very late delivery...9PM!

Furniture store in Houma,Louisiana. As soon as I walked in I was greeted by Ms.Sybil C. She was so sweet and attentive! I asked for a specific sofa and she showed me the one I wanted right away. After talking and checking on delivery I realized it would take too long and I really need a new sofa now. She went back to walking me around showing me what was available for pickup and I found the perfect set! She was really patient and professional. I really appreciate the great customer service! And I’m in love with the sofa! Thank y’all so much for all the help!

Bea and Kristi was my sales representative, very knowledgeable and helpful to me and my wife on the Purchase of our matress and bed. Thanks again!

Not sure where to start they made us and our family feel at home like everything was ready to take home would go back every time the made sure it was to our needs can’t wait for it to come in

I am very disappointed, I made an order for a bed for my daughter, and they are very irresponsible, they told me it came 3 weeks ago, and and the product arrives damaged, and and it never arrives says a date and they are very irresponsible ... I do not recommend that someone buy this store is a terrible service

I absolutely love coming to Ashley’s Furniture Store ! Every time I go there I have a very amazing experience. The staff works with me so well and knows what I want. They make me feel as if the furniture is already in my home and I get to try out every piece of furniture. I purchased a bedroom, mattress, sofa, and ding room table with them and haven’t been upset with any of it. I recently purchased another couch due to moving in a new place but I still love my old couch. I would definitely recommend this place to everyone!

We went to the Ashley store in Houma, Louisiana. I wanted to say "THANK YOU!!" to our furniture consultant, Terri-Lynn Mann, for assisting us in our search for bedroom furniture for our daughter. Terri-Lynn was very friendly, very helpful with suggestions, and patience with all of our questions. I will recommend Terri-Lynn to our friends and family.

Great customer service, friendly staff looking forward to doing more business with them

My initial purchase experience was great. But after purchase, the issues began. I purchased a king bed and mattress with a delivery and setup date of 12/10/2020. Everything except the footboard was delivered so the bed could not be setup. I can understand that issues arise. But the footboard is now on its third delay and we have been sleeping on the mattress on the floor. When I asked why the footboard wasn't flagged as undeliverable since it is needed for the bed, they claim that when the ticket includes other items are can be delivered the order doesn't show an issue. From a programming aspect, this should be an easy thing to fix/program. This whole experience has been disappointing and a headache. As this was a gift/surprise for my wife, to have her come home to sleeping on the floor is making me regret this purchase. Also, when all the items except the footboard was delivered, I had asked the delivery person whom to contact about this issue. He noticed that I was unhappy and even remarked, "That sounds like Ashely." So apparently, Ashley delivery issues are not out of the ordinary. I highly doubt I ever do business with them again unless something changes.

Kristi McCormick was my salesperson and she was extremely helpful with the mattress I picked out. I told Kristi what I was looking for and she was very helpful.

I give them a one star. The service while we was in the star was excellent. The problem was they said delivery was 6 to 8 weeks, was longer. Ordered it sept 11, 2020. They brought some of the furniture, they was supposed to bring the rest nov 12 never called or showed up, then they said 27th again never called or showed up they just brought my foot board at 7 pm today and never called just popped up and we had just left had to go back home and they at first just wanted to leave it outside we said no and we still don’t have all our furniture

Great price and great salesperson

James was amazing! This is our second time making a big purchase with Ashley home store in Houma and I couldn’t be more satisfied again with the patience and helpfulness!

Sales people are fine. Trying to deal with corporate is another hassle. Can’t ever get in touch with anyone. Would not recommend.

The assistant was very helpful I was looking for a new dresser for our future baby girl on the way. She made so easy to order the dresser I been eyeing on the website of Ashley Furniture.

Visited the Houma store today and we were VERY pleased to be allowed to browse at our leisure for as long as we wanted- no pushy salespeople! Once we decided on our purchases we were able to get assistance almost immediately, AND she found us discounts we did not even know were available! The cost of delivery and setup is a bit higher than we anticipated (2 chairs-$129🤔😳) but overall well worth our visit. We will shop here again.

Very friendly staff and helpful. I would definitely recommend them. I know I will be back.

I order some furniture on july 2020 still waiting for it and every furniture i got from them have some kind of damage, its waste of money and time

It was a smooth process that went quickly for what I wanted to buy.

The salesperson in store are awesome. But the delivery is horrible. I ordered a tv stand three months ago and it has been delivered do four times damaged.

The associate, Danielle, who we have used before at the Houma, LA store, saw us walk through the door and immediately welcomed us. She remembered what we liked and had us taken care of quickly. We recommend Danielle and Ms. Sybil to everyone. We love these ladies and Ms. Angie at Acceptance Now, she is awesome.

I gave them a 4 star because everytime I shop with them I have to use different forms of financing, it seems to never be the same company. Customer service was good because they did get me what I wanted.

After looking around for months for end tables, and a lazy boy. I had pass by Ashley Home store twice and my wife said to me let’s go look in there!!! And when we walk in we fell in love with store. We purchase more than what we went for. The employees were nice and very pleasant help us with everything! I highly recommend Ashley Home store!! Special Thanks to Ms. Sybil

I am giving 1 star because I am currently walking the floor of Ashley and I am CONSTANTLY being followed by the salesman. When we walked in he only asked for my husband’s name (like I didn’t exist) and my husband specifically told him “We are only looking and if we needed him we will find him.” We make sure to let this be known because I DO NOT LIKE BEING FOLLOWED AROUND WHILE I SHOP! My husband and I are trying to talk in private about price and layout of our home and he keeps walking close enough to hear. I’m now leaving because I don’t like to be bothered while I browse!

In store service was great but delivery however was horrible not very professional people (pants should be worn at the waist with a belt not showing boxers) and having kids home was the worst part my whole order wasn’t even there

Our sales expert was awesome! Very knowledgeable, and was extremely helpful! Shopped there on 7/6/2021

Ashley Home Store in Houma has GREAT customer service. They helped me out and kept me within my budget.

Very friendly and helpful. Walked through the store and was shown details in each set of furniture. We were shown depth of storage and we had some demonstrations of some of the furniture we were looking at. They worked with us to get us the best deals and offered their warranty coverage for all of our furniture purchased. One of the best shopping experiences we have had.

I feel a bit bamboozled! We went in to buy a mattress and the customer service was amazing. We even prayed with our sales associate. However, while buying a mattress, we were told it could be traded. While that is true, WE WERE NOT TOLD THAT IF YOU TRADED A MATTRESS FOR A CHEAPER ONE, WE COULD NOT GET THE DIFFERENCE BACK. If you buy a mattress here, start with a cheaper one. If you don’t like it, you can work your way up in price. (Also know that you can only make one trade and then you are required to keep the second mattress you try - which I understand, but it’s good to know before you make the purchase). However, if you buy an expensive mattress and make a trade, you lose money!

found a cute dining room set. Can’t wait til it comes in and gets delivered. Very nice and knowledgeable staff. Update:: I ordered my table and chairs on August 14th, here it is October 10th, and I still haven’t received my order. The only communication I receive is when I go to the store I purchased it from. I was told my table was available in August but it was the chairs we was waiting on, but early to mid September should be ready. Well, it wasn’t. I’m really tired of the wait, I’m sure others have experienced the same. Very disappointed and dissatisfied with this.

I usually get all my furniture from my local Ashley's. I was sad to see my normal sales person gone, but got to get my new sofa, loveseat and dining table from Mrs. Denice Burke she was friendly, helpful, and attentive even on visits after purchase. Even though I have not received my purchase yet, she tried hard to find me what I wanted.... Now as for Ashley's new inventory system.....that deserves a 0 🌟 rating it is truly upsetting to have a store that I have picked up two sofa sets and 4 mattress to having to wait months now to get my order. That is the only reason I did not give 5 stars.....

I absolutely wasn’t going to share my experience, but I feel I owe it to future customers. I ordered a bedroom set and desk for my daughter. First delivery was scheduled 1:30-4:30. I called at 5pm to see where the delivery guy was. The manager said I didn’t answer my phone which was not true. He called the delivery guy and he indeed did not call. I received my delivery at 8pm. The guys were done setting up and 3 pieces were missing. The next day, I setup another delivery date. The delivery was from 4:00-7:00 pm 5 days later. Set around. No delivery. Called the store no answer. 2 days later and SEVERAL calls, still no answer. Horrible service. If I could find the same furniture elsewhere, I would just ask for a refund.

First off I’m going to start my review stating that this was an purchase through a chat with a representative online. When I first inquired about the item (a dresser) I asked what was my delivery date if I bought my items on a certain day. I was told my delivery day was august 2nd. So I proceeded to buy the dresser and I realized I wasn’t sent an order number. The only thing I had was an invoice but I wanted an order number for my records. I called multiple times and was told they couldn’t give it to me. Moreover I after calling for three days straight to get connected to the right person the order number they gave me was incorrect. ALSO I was told my order had been rescheduled for the fifth. The only reason I found out was because I had called THEM. That should’ve been the other way around. Days pass by and it’s the 3 or 4th and I haven’t heard anything confirming delivery so I call again only to find out that somehow my order had been marked as on LAYAWAY. I had payed for this dresser weeks ago and it’s already out of my account but somehow was marked as layaway ?! They told me that since this was done they had no more in stock and I would have to wait probably up until oct 21. Which is ridiculous. I asked for some kind of compensation and they told me no because they are able to change dated whenever... my dresser finally came into over a month of the first date I was given.THE ONLY UPSIDE TO THIS ORDER, was that the delivery team was super nice and respectful of my home. I’m really disappointed in Ashley furniture store and their communication team. The fact that I had to call and find out about my furniture due dates a total of 3-4 times is ridiculous, they should have been the ones to call me if my order was delayed. I will NEVER be purchasing from this company again.

I was impressed from the moment I walked in. Mark and Angie took really good care of me. I appreciate your customer service.

The best customer service you could ask for.

They were friendly and helpful

Very helpful salesman... Love the ottoman that I purchased so much I’m going to order another one on line.

Saleswoman was very knowledgeable when showing me the stores furniture. Was straight forward and honest with me throughout the entire loan application as well as getting me approved with 4 loans but advised me to use two, which had little to no interest rates, easy pay-off balances, and doable monthly payments! I couldn’t be more grateful to have had this experience with her!

Loved shopping here! We left feeling like we were well taken care of and given the best deals possible!

We were supposed to have our order delivered today sept 1st between 330 and 630. Its now 8 and no one has called or messaged and they have still NOT shown up. We confirmed this delivery SEVERAL TIMES... We called the number provided to confirm, we confirmed with the store, and we confirmed through the automated link that was texted to us. This is the SECOND time we were supposed to be receiving delivery. Last time, about a week ago, we received a text message to pick a delivery day and they would call us 48 hrs before that day to give us a time. They never called then either. We had to call the store, explain we never got a delivery time, only to find out - oh that text must have been sent in error, your not actually scheduled for delivery today. But would you like to schedule. What the heck. Now we can't call anyone about our current second no show bc the only number available is for the store which doesn't open until 10 tomorrow. So glad we were given a window to sit and do nothing - but oh wait we cant sit bc we don't have any furniture. Lovely. ** this morning update. They say they don't know what happened, I should have received delivery. Well I didn't. So now they want to reschedule us for the 8th. Another week out. We were scheduke August 26 and they no called no showed. Then scheduled Sept 1 and they no called no showed. Now all they can do is reschedule me again and apparently there is no manager or anyone I can speak too about this. All they can offer it for me to wait another week for a 3rd delivery. Why am I paying you $200 in delivery when you can't even afford to show up or call when your not going to. *** NEW NEW UPADATE! We were scheduled for delivery today Sept 8th between 9 and 12. AND GUESS WHO NO CALLED AND NO SHOWED FOR THE 3RD TIME. Warehouse could ONLY tell us they could rescheule us again. So now we have had a no call no show Aug. 26th. Sept 1st. And Sept 8th. We ordered this furniture forever ago and its been in stock for a month! But I cant seem to get it delivered and I'm not allowed to pick it up! **** its now sept 15th. We were supposed to receive delivery today. They actually for the first time ever called us yesterday to tell us delivery is now scheduled for the 19th! The 19th will be our now 5th reschedule. Told us nothing they could do. Then, THIS MORNING, I get a text to pick delivery day for the 22, 23, or 24th. When I call the warehouse to tell them no we ate scheduled for the 19th they say thats no longer possible and pick one of these new dates. So make that the NOW 6 TIMES WE HAVE BEEN RESCHEDULED. but told not to worry she feels good it will arrive this time! All on top of us probably having a baby in the next 2 weeks! This is a nightmare that just won't end!!! And nono e from the escalation department will get back to us.

Where do I start? I had been shopping for a new bed and decided to go to Ashley furniture. I always shop around. But when Kristi took the time to explain things to where I can understand them, I listened. I not only bought a bed, I bought a custom fitted bed that my wife and I truly believe will be a good investment. Ashley furniture made this easy and painless. Kristi the comfort specialist explained everything very well, her knowledge of the products was superb. She took her time, gave us her full attention, and didn't rush us or make us feel like we were being rushed. Look if you need a new bed go see Kristi and you will not be disappointed. Over all I am very satisfied with the service we received and would recommend Ashley furniture and staff for all your furniture or bedding needs. Thanks you again Kristi 🙂🙂🙂🙂

I called several times, tried hitting different buttons, could not get a live person on the line for anything.

The people at Ashley Home Store are the Best they treated me like i was very special,I advise anyone if they wants to be treated special go to Ashley Home Store.

We ordered a bedroom set in may and still haven't received the footboard!! Had to replace the dresser bc it was horribly done. Never again!

My experience with your company has been so frustrating and the absolute worse experience I have ever been through on a purchase. From the beginning, my order was set up to be delivered as it comes in so I wasn’t waiting on items while others were not available. I have no living room furniture or bedroom furniture at my home so timely delivery was/is important. I placed my order in store on 7/28 which took 3 hours because the sales associate, Dawn, didn’t know what she was doing. I felt like I was at a car dealership. I had everything picked out walking in and just needed to place the order. I was told some of my goods would be delivered on 8/25. I was never called to confirm the delivery nor called to be notified there was a delay. I called customer service to follow up on 8/27. I had also called a few times during weeks prior and each time you call customer service you are on hold for 30 minutes before you speak to someone. That itself is absurd and frustrating as a customer. I was told the order was delayed because not all of the items were available. I explained that my order was set up to deliver as things come in. Since then, I have been told my goods would be delivered on 9/3, then 9/4, then 9/5, now 9/9 or maybe 9/12. This has been a huge inconvenience to me as I have had to adjust my work hours and cancel personal plans because I was expecting furniture delivery. I have tried to cancel my order because of my experience with customer service and your company and was told I would be charged a restocking fee of 10% (nearly $500). How can I be charged a restocking fee when clearly the items are not even in stock. The store manager, Myra, is absolutely horrible and has given me no resolution and has not been available to speak on the phone and has not retuned my calls. I am fed up and want cancellation for my order with no penalty. I will never use your company again because of this experience.

👍

My experience at Ashley HomeStore was great. The employees were really nice and answered any questions we had. I was able to go in and find what I was looking for with no issues.

Kristi McCormick was our saleswoman and she was very helpful! She helped us find the exact living room set that we needed. She Helped us with getting the best price. We are very happy about the insurance plan she sold us also on our furniture. Thank you so much Kristi. We look forward to doing business with you and Ashley Furniture of Houma again!

Customer service was amazing. Thanks so much!

Amazing customer service. They were very helpful on getting us what we wanted and did not try to force us into other things. We will be going back for more furniture in the future!

Sales person was helpful and polite! Disappointed because delivery date was suppose to be Aug 20 for both sofa and loveseat! Now they put Delivery date for two different dates sofa to Sept 17 and Sept 29 We sold our other sofa set thinking it would of been on time! Also we tried calling Houma la store 5 times without anyone answering it kept getting recordingings!

We ordered a couch in June with a delivery date set for the beginning of July. The couch arrives completely damaged and was told someone from customer service would be reaching out to us. We waited 7 business days and had not heard anything so we had to reach out. At that time we were told that the couch is now on back order and it would be delivered at the end of August. Today is the delivery date and we had not gotten a call with a time they would be delivering. We called customer service and after an hour of being on hold we were told that it is now going to be delivered in September. We have been given 6 different numbers to call trying to get through to corporate, we finally get through and someone left us on hold for over two hours. Their office is now closed and we still have no answers. They’re the “number one“ furniture store for their customer service but we have yet to be helped?

Very clean store and staff is very knowledgeable. Quality of furniture is outstanding! I’ll be shopping with them again soon.

MR Mark was very helpful and understanding of our needs and found us the perfect sofa that was both budget friendly and very comfortable and Ms Angela helped us finance our furniture with ease and understanding .My husband and I will definitely come back soon

Great service! Went in for a rolling bar cart. The employee who helped me brought me straight to one that matched my vision for my salon!

Enjoyed my experience. I have made multiple purchases at this location. The staff is friendly and helpful.

Dane is amazing! He is a very informed salesman who worked with me to get the furniture I needed at the best price! They are a no pressure sales team who genuinely have the customers needs as their top priority. January 2020. FAST FORWARD 7 months later. No Dane. The sales woman was curt. She did not have my interests at heart. Felt as though she just wanted a quick sale. I told her the item and its item number.. None in stock. Didn't stop Dane before. Apparently she does not know how to do her job. I love the furniture there but disgruntled at sales woman. Her name is Bea Bogue. She told me it was impossible to deliver to West Monroe. I came home, called the online shopping number. Gwen Richard was amazing! She got my order plus a couple of extra chairs to be delivered to my new home on a delivery day of my choice. She was knowledgeable regarding sales, promotions and, financing options. I will be buying all my furniture Gwen Richard in the near future. Bea Bogue needs to go! My rating went from 5 stars to 2 because of this frustrating shopping experience! So much for shopping in person...so disgusted with Bea Bogue!!!!

Great customer service. We found what we needed the same day. Now we're just waiting for it to come in

The salesperson was very knowledgeable and Was able to answer all questions and made the purchase a great transaction

Very friendly people and fun working with to decide what is best for what your looking for.

The sales representative was very courteous and extremely helpful.

Amazing staff. They let you look around and spend time testing and measuring and of course sitting. And great prices. We found a perfect set.

Kristie greeted us at the door with a mask on. Thank you. I told her what I was looking for and she walked me to every couch with recliners. She was knowledgeable about each item and even explained about interest free financing. I will be back.

Tammy was extremely knowledgeable about mattresses, on how they're all made and about proper spine positioning while sleeping. I would highly recommend anyone looking for a mattress to visit Ashley and ask for Tammy!

Found the perfect living room set at a great price, interest free financing and great customer service we were in and out in no time!!

Great people, great prices!

Great customer service. Employees were very helpful and friendly!

Denise was really nice. I’ve changed the rating because it has been made clear that Ashley Furniture store is in the business of “borrowing” money from their customers. Meaning they’ll will sell product then follow in conductIng horrible customer service and offer a full refund.

Its been almost a month I ordered my furniture. They called me 3 times to continue rescheduling delivery. Then they only delivery one piece of furniture. Then on my new delivery date when my sofa was supposed to be here, no call stating they couldn't deliver. In order status it shows they were delivering to other locations and it just says "unable to start". Again NO CALL. why is it unable to start, why did I not get a call, why the constant rescheduling? Too many questions and no answer. Everytime I call the call either hangs up or says store is closed. I've had enough.

This place has it all! From fine pieces of furniture to first class sales reps! These people know their stuff and are willing to take their time to find exactly what you want! I have always shopped at Ashley when purchasing furniture for my home and would not do business anywhere else! First Class!

Great customer service. Fast. Polite.

Tammy and Doug we're absolutely phenomenal. We went in looking for a couch set in our price range and they helped us right away. They were informative without being pushy. They store has such an amazing collection of furniture. Shipping and delivery is a little longer than we were hoping for, but with COVID-19, they did the absolute best they could to get us our furniture ASAP. Overall a great experience.

We had a pleasant experience at the store. We were not pushed an any way. Very friendly. Will definitely be back.

Sales lady was nice and patient. She made sure I got all the items I wanted for a cheaper advertising price.Great customer service and people skills.

Everything was great mrs.kristi helped up purchase our bedroom dresser and night stands!!

Service was half and half. Was told three seperate times i would get something for a certain price and i even said if its not that price i dont want it. Went to sign things and it was over the price mentioned. Was also told id be on the 12 months interest free credit plan. Checked when i got home on the invoice and its 6 months not 12 months. I should have checked before signing but i trusted the salespersons communication on things since she was holding the device that had all the information in front of her. As far as the furniture it was a good purchase.

Awesome shopping experience very nice and polite staff

Such great people! Wonderful customer service And went above and beyond to help our moving process go smoothly by doing all the hard work for us in finding and getting the right furniture!!

From the moment I walked in the store was a great experience, Sybil the sales person was on the phone and acknowledge that I had entered the store In the middle of her phone conversation with another customer without the customer even knowing that she was attending to two people at the same time. When I was about to walk out of the store unable to make up my mind about what I wanted to buy she went beyond the call of duty and showed me decorations that can go with the piece of furniture I had changed my mind about buying. To make a long story short she was so good at her job I end up buying more then I Intended on buying and walked out of the store a very satisfied customer.

Bea was very helpful. Beautiful furniture.

Shakiara Theriot, was very friendly and helpful sales consultant. She answered our questions, and made us feel confident with the furniture we were purchasing! She was kind, and patient with our 8 daughter, who had brought her doll.

Had great service,found what I was looking for. Very friendly. Would go back again.

Dane served us he was great help very satisfied with his help thank u Dane if I needed anything else I will go see Dane again!!!!!

I spoke with Dane over the phone before heading to the store and he was super helpful in helping me find what I wanted. I ended up ordering a dining set online once at the store to best fit what I wanted. The process was quick and easy!

The staff was amazing...Brittany was the best!

Excellent service/help. Tammy was very helpful in our selection on a sectional. Would highly recommend asking for Tammy for any help in deciding on a piece of furniture. Wife and I had a very pleasant experience at Ashley HomeStore.

If you’re looking for furniture you have to see Tammy at Ashley’s furniture! My fiancé and i we’re looking for a new couch for our apartment and she was sooooo helpful! They are definitely doing a great job handling everything while this craziness is going on. Thank you so much Tammy!

If I could give it a 0 I would. I have done business over the years with Ashley and this was my last straw. Majority of furniture was in horrible condition. I have had the same item delivered 7 times. After asking for redund I was told no! Only a store credit. I have no intentions of ever doing business with them after this last order. We are on 3 months of order and not a one manager has called or stepped in. I do understand your store is closed due to covid19 but, you can't tell me between Facebook and email both are shut down. Totally unacceptable how this has been handled. Also the drivers have marked my brand new wooden floors in the home. The bed they put together was a horrible job. Me nor my family will be doing business ever again after how we have been treated!

I love the bedroom set we bought from Ashley Furniture it is very pretty and solid

The absolute worst furniture purchasing experience I’ve ever had. No respect for customers!

Excellent service, was taken care of right away Edit: I previously gave Ashley’s a 5 stars review but after waiting 3 weeks for a couch. Week after week of rescheduling I can no longer be please with the way Ashley’s handled themselves. I paused 1200 in full for a couch that never showed up. So I canceled my order and they took 10% processing fee. So now I’m out 100 dollars with no couch. Will no longer be doing business with people who do business like this

Very patient and helpful with us while shopping for living room furniture! Mr. Doug was very helpful to us espcially with our 2 little ones in tow! :)

Horrible experience!!! Would never recommend anyone !! This place is a joke!!! How do I get in touch with you??

Great staff and workers .delivery comes from Houston to baton rouge then to your house.before the ownership changed I would have recommended. Not now.maybe that will get their act together.only time will tell

Great shopping experience! Helpful sales associate and fantastic discount. Can’t wait for my furniture to arrive!

Excellent customer service and the best deals

Shawn as always was great. I don't really like the pressure type sales pitch. Shawn just lets us make the choice. Has been a customer of Ashley Home Store in Houma La. For many years and will continue to be for many more.

They were extremely helpful! My wife and I originally just went in to look around for things that we would buy in the near future, but seeing what they had to offer and the help that the different workers were able to offer made us decide to buy that day. We are excited to get our furniture in.

If I could give this location zero stars I would. I was suppose to get furniture last week and when they came they had half my order and the furniture wasnt even what I ordered not to mention they dropped it off the truck onto the concrete. So when we realized their mistakes, and I had thrown all my old furniture away, and having to go to the store twice they tell me I cant get my couch until 2 weeks from the original delivery date, but my table would come the 5th. Today I called to get the time of when it will be delivered and they tell me that now its not coming until the 14th, they never called or emailed to tell us this they just weren't going to show up. The incompetence of these sales associates and managers is totally unacceptable, I have no idea how they are still in business. If you can go anywhere else I strongly suggest you do because it will be weeks of cancelling and mistakes and excuses if you ever get what you ordered.

Store was great. You will have problems with delivery. They do not allow you to pick up at the store. My items were delivered a day late and everything was damaged. Proceed with caution.

Staff is very friendly and helpful.

Great customer service!

The most amazing furniture shopping experience ever. The rep ushered me around the store with genuine care and loads of knowledge to share on my specific item requests and needs. The rep then involved an expert to further explain the science behind choosing to right mattress for ultimate rest and total health and body rejuvenation. As an ongoing holistic study, the visit took my attention and interest to buy to infinity and beyond. I look forward to the purchase date. 1.28.2020, My pleasure MD.

Do not buy from this store. We spent $30,000 in October of 2019. Our patio furniture chairs came in damaged and was made cheap. Two days after receiving the chairs till now we are fighting for a refund on the chairs. Then our reclining sofa cushions sank in and all they did was send replacement cushions and suppose to have a repair man come work on something that is only 31/2 months old. They wont refund our money on patio chairs so I am looking at filing a lawsuit against them. Please do not buy from this store. You cant even get in touch with a guy name Lane who is vice president of service department Now they sent me an email to email them and we was gonna resolve this issue. No one has responded to the email that I have sent. This is exactly why I will never do business with these people again. They dont want to resolve anything. They got their money and then that's it. They are gonna kill their business in Houma. I have 4 friends who has same problem. It's time just to file the lawsuit. Thanks ashley for treating your customers so well.

Great staff! Great Prices! Would recomend to anyone. Huge selection of furniture in different styles.

Steve helped us and he was great. Seems that with the the size of this retail chain they would help the sales team on the floor with a faster method of estimating the cost and the ability to check out customers. Took way too long to finish the transaction. Product was in stock so that is a plus.

Terrel was great. He helped use find exactly what we wanted. We will certainly go back when its time for more furnishings.

All the employees were friendly. We worked with Sybil Coleman. Loved her! She was so sweet and knowledgeable about the products! We cant wait to get our new sofa!!! Thanks again!

Had two wonderful sales consultants tonight, Christy and Gwen were big helps to my husband and I. Spent lots of time with us and lots of patience. I would recommend them

The worst service ever! I suggest that you shop else where. You pay top dollar for your furniture but give you problems giving you what you paid for. My order has been "delayed" four times already. My kids are sleeping and eating on the floor. When you talk to them they give you lies and the run around. The manager of the Houma,LA store hides from me. Then when she did talk me she only told me what I wanted to hear to shut me up. I wish I would have looked at the reviews before purchasing. It seems that this is a common problem for this company.

They were very helpful and nice!

Only reason I give it a 2 star is the customer service in the store....My boyfriend and I wanted to go up on the size of our bed we went in just to look and ended up finding a bed that we loved and bought it. We were told it would be delivered December 28th at 1:30. We had no call prior or on the day it was supposed to be delivered. When it came closer to the time we called them and they told us that our delivery date was changed to the 31st which is today but gave us no time. Again no call, no notice, my boyfriend called them and now they are saying it is in transit. This ridiculous, don't give a delivery date if you aren't going to deliver it the day of.

Bought a sofa from them worth over $2000 and was told it would be delivered within a week. After a week of waiting they informed us they would deliver it in sections because they did not have all the parts in. After another week of waiting no one informed us on any updates and I had to call them to ask when it would be delivered. After waiting for over a month for the delivery we cancelled our order and bought the same sofa elsewhere and got it delivered the same day.

The manager made me feel uncomfortable and I didn't like that.

If I could give them 0 stars I would. Save your money and shop somewhere else!! We bought a sectional a month ago and we understand it takes a few weeks to get from the warehouse WELL they delivered A PIECE of my sectional and the rest is on back order for ANOTHER month. BEST PART no one took the time to call us and let us know not everything will be in at once. Pathetic customer service!

I usually don’t leave reviews lower than 4 star... but. This is the Worst experience I have ever had at any store. I recommend you find you another furniture store. But here’s my story Over all experience in the store was great. Saleswoman was really nice we found everything we wanted in no time. After a $3,000 purchase my new furniture was gonna be a perfect fit to my home. With a baby on the way and out time frame closing in on us. We were promised a delivery date that would be perfect for our busy schedule ahead with a new born. Well today delivery day. I was at work and my wife was home waiting for the Ashley delivery truck. The guys who a river seemed nice. Started setting up our things. With in the first 5 minutes my wife calls me. Se goes on to tell me that a book shelf was already in bad shape right off the truck. No ones fault. So we had to deny that piece. No biggy. 20 mins later another phone call from my wife. She says babe I don’t think they know what they doing. She continues to say they are putting drawers backwards and even upside down. Taking 20 minutes to put together one stool. My wife had to correct them several times. They couldn’t read the English instructions. They even told my wife they don’t install furniture the are just drivers. How do y’all work with these kind of people. Send us someone who knows how to do the job. Now I can’t even begin to understand the next part. They were supposed to include a tv console. I was promised same delivery on all the furniture. Of course it’s not on the truck and they can’t tell me when it will be here. I can go on an on about my experience but it’s more than I can even bring myself to even understand why. DO YOUR JOB!!!! Worst company I have ever bought from.

Prices are kind of high

Lots of variety and good black friday deals!!

Sorry it's long, will try to make as short as possible. Horrible experience, will not spend my money there again! Went in to look for living room furniture. The sales person was showing us around and within minutes there was another sales person pitching and trying to sell us a bed for $12,000 (for about 10 minutes). I literally had to say, "We need to concentrate on living room furniture, that's what we came in for" to make her stop and leave us alone. However, pushy sales is the least of the issue. We finally did agree on buying a sectional. We discussed the layout needed to fit in our living room, asked several questions to make sure what we needed was correctly understood, and paid for it outright. Then were told it would take a month to come in! A few days before delivery date we got an email to confirm the 3 hour window that delivery would happen in. Looked at order again to begin planning, realized sectional was ordered backwards and would not fit. Call customer service to get ahead of it before delivery from warehouse. They said a supervisor would call us within 10 minutes. No one called. We go to the store, explain, and are told in order to correct we would need to wait another 30 days. NO WAY that was happening. We are encouraged to accept the delivery, and given the option to decline what doesn't fit, so we can at least have some furniture! Then they would reorder the other pieces and we would get that 30 days later. So on delivery day, we are told to take out all of our old furniture and prepare for the delivery between 11am -2pm. You can track your order. We were customer #11. Around 2pm the truck was on #2. We did not get our delivery until after 7pm! They were over 5 hours late!!! We told the delivery people (or tried to) about the possibility of it not fitting and that it was ordered wrong. We were immediately cut off, with attitude! The guy was extremely unprofessional, rude, and impatient! (Would NEVER allow them to deliver anything to my home again) They were just trying to hurry and leave. They didn't hook up everything, left trash on the road, almost forgot to leave my table. (I had to ask where it was) Well.... the measurements of their furniture or so OFF, the furniture actually fit, even though it was a backwards configuration of what we ordered and should not have fit, we just kept it and dealt with the change. Long story short, they lost a valuable customer because I actually had plans to purchase a bed (not a $12,000 one mind you, lol) next and will soon be furnishing several other rooms.... P.S. We have not had anyone reach out, even though they knew it was a terrible experience! A simple call to say how sorry they were that we had that experience would have won me back as a customer. I will now be spending my money elsewhere.

Great staff very helpful and patient