Ashley Store | Houma, LA 70360

Great experience

Courtney was very helpful & went out of her way to make sure I was happy. I purchase a lift top coffee table that was not in the store. She explained how ordering, delivery & set up worked for the price. Thank you, Courtney.

Great selection, reasonable pricing, friendly and helpful staff. Ms. Courtney looked after us!

I had a wonderful experience. The people that helped me were very friendly and helpful. I will return to Ashley if i need anything and recommend them. Well pleased.

Customer service is horrible. I purchased a bedroom set and was told it would be delivered in 2 days. I didn’t receive it so I called customer service, I have talked to 4 people so far and 3/4 were rude. Decided to go to the store I purchased from which is in Houma. A lady at the desk informed me I didn’t have a date for delivery and apologized. She told me she would put me on a “ high priority list” and call me. This was two weeks ago no phone call no furniture. I’m extremely I rested because when I call customer service I get told I will get it in two weeks and it never changes. Horrible experience and I’m getting close to canceling my order and just getting a refund.

Very friendly sales associates! Kyzer was great to work with! He made it a simple and quick process, and he was able to set up our delivery the next week!

They had a pretty good selection and we were able to find some living room furniture that we liked. Over all it was ok. I haven’t received the furniture yet so we will see how that goes.

I’m utterly disgusted it’s been 5 months since we purchased a bedroom set with Rip off Ashley Furniture we have about given up on a $700 broken dresser that was delivered we’ve contacted them several times sent dozens of emails with nothing

Be ready for the run around. We went in on 03/08/23 purchased a large amount of money in furniture. We had to purchase furniture for whole house, due to Hurricane Ida. Service was great when we were shopping and spending all our money. We set up delivery "we were told no fee" we were charged $500.00 delivery. On 03/23/23 we went in to buy king mattress that we were told was always in stock. Well guess what. We went and it was not. So of course they try to sell another one same kind just different brand and they will price match the other one. So, according to them we received a huge discount. They refused to use $100.00 coupon we had b/c item was being sold as discount. We needed a mattress to sleep on so my husband took that one home. Well, that night was horrible. The mattress did not do well to our backs. I called fist thing in the morning and spoke to associate she said sometimes need to keep it for 30 days. I informed her i did not need 30 days to know if we liked it. She had to get with a manager. Well, behold, no return policy! Once in your posetion its yours. No return on anything! On 03/24/23 delivery was made of remaining furniture. Delivery driver pulled down cable wire with his truck. So there went that service. First wrong furniture loaded into home. Delivery guy argued with me stating it was my order. Then he took it back to truck. He then found my correct order of bed set, coffe table, and sectional sofa. I stated I needed to inspect furniture b/c that's what Houma store said to do. He said it doesn't matter if I inspect it he puts nothing back on his truck anyway. I would have to keep it if it is damaged and call store within 72 hours and they deal with it. Well parts for sectional were wrong and missing section of it. Informed the driver, in which he said call store. So, I called store while he was in home and informed them of what he states. Ashley furniture put in the wrong order for my sectional. So, delivery guy left my home. We were missing bed rails and sofa wedge. Along with wrong chase and arm chair of the sectional. Took pictures of what we had to inform store. I went back to work. Hours later the delivery driver calls and says he found the sofa wedge and armless chair. He will drop it off at Houma store if I can't meet him at Sam's. I was not taking off of work again for the foolishness. After work I went home very frustrated by this point. Around 4 delivery driver calls and says he is on the way to my house. He arrived apologizes for everything. He delivered by bed rails and the wedge. So we were able to put king bedset together. So, now the sofa had the wrong arm chair and chase. Houma store called and sid they will fix the issue. On 03/28/23 Ashley furniture associate called four us to go the Houma store to pick up wedge for sectional. I advised we didn't need one it had been delivered. I had to email a picture of ALL of my furniture to them to prove what we had. 03/31/23 went into store due to them calling again. I showed them pictures of what I had and explained what we truly ordered. We were charged for the larger sectional. The manager printed the paperwork and wrote a ferund should be given within 72 hours. Delivery was set for 04/05/23 for the correct sectional pieces. The delivery driver took incorrect parts and replaced with proper parts. Finally it was correct. On 04/27/23 the credit still not applied. Online assist states I will not get credit. Suggestions were go to the store and take care of it. I live 40 minutes from this location. I called to speak to manager who wrote a refund would be done. Well she is not there and she is supposed to call me.i guess wish me luck or a lawyer will be contacted for all of the mess and stress of this. Overall I'm happy with my bedset, coffee table, and sectional. Hope yall experience is better.

Great customer service. I was greeted as soon as I entered the store. The sales person was knowledgeable and attentive from beginning to end of purchase.