Ashley Houma, LA 70360

Amber was great assisting my mother and I. She was pleasant, patient, knowledgeable and answered all our questions.

Was interested to see new inventory after the reopening of the store. Did NOT want to stay longer than 10 mins due constant harassment and being followed by multiple sales personnel. Told them multiple times we were just browsing and wasn’t left to do so. Worst experience I’ve ever had at browsing for furniture. I WILL gladly take my business to Louis Mohana.

I purchased my sectional on June 21' given a delivery date that came and went. I thought I would receive my furniture so discarded my old set and went without a sofa for several months while constantly contacting Ashley as they would change the delivery date again and again without notifying me. Finally my sectional was delivered November 21' but I was missing a piece and was told by the Houma store I would receive my final piece and not have to pay a new delivery fee. It's been three months and I am still without a complete sectional. I was notified my order was canceled upon calling to check on the delivery date. Customer service has been horrible. I am told to order another piece at Ashley but now the Houma location is closed. I'm given the run around via emails and calls to corporate. I should be given my original price for my piece and not have to go pay delivery as this is no fault of mine. This experience has been draining and unprofessional, to say the least. Nobody should be treated this way.

I have been paying on my Ashley store card religiously for years. I never had problems up until I needed help the most! I bought a $4000 sofa set with them a couple years back including $500 furniture insurance. I recently lost my sofa set because of hurricane Ida.. neither Ashley furniture NOR this so called “insurance” I bought will help me! They expect me to still pay off my remaining balance. I’ve asked for a partial discount, full discount and store credit for what I have left which isn’t much. And I’ve dealt with nothing but attitudes and rude behavior! I will NEVER shop here again and it sucks because I was planning on replacing all my furniture that was lost to ida at Ashley home store… worst feeling ever

Why No Zero Star Option? Or even negative star option? AVOID ASHLEY AT ALL COST!!! THERE ARE VERY DISHONEST!!! I ordered a chair on 7-29-21. My card was immediately charged (legitimate companies wait until the item in being delivered to charge your card). On 8-11-21, my chair was delivered BROKEN!!! I tried to report this on 8-12,8-13,8-14,8-16,8-17,8-18. On every attempt, I was told to try a different phone number. Finally I opened a dispute with my credit card company. Magically, I received a call from a representative that new parts were shipped out and when they arrived, someone would be scheduled to repair the chair. Strange because no one talked to me about what parts were needed to repair the chair. The wrong parts were shipped. And when they called to schedule on 9-7-21, I told them this. They said they were sending a new chair on 10-16-21. It is now 10-25-21. No Chair. No repair man. No phone call. No anything. Meanwhile, my credit card company closed the dispute because Ashley promised a new chair. Now, I am back to a run around trying to get my chair repaired. This is the worst customer service I have every experienced. The FTC needs to shut Ashley down. This is terrible!