Ashley Store | Lafayette, LA 70506

Thanks so much to dr Adazal for the love and care you’ve given me over the past year and preparing me for a new journey as she starts big man in a few weeks! I am very grateful to his work dr Adazal wisdom and teaching’s are the best https://www.facebook.com/dradazalspell2?mibextid=kFxxJD

Bought a bedroom set for my daughter. Was talked into the white glove premium delivery. Two guys showed up that didn’t speak English. They scratched the bed but we didn’t notice to we put the mattress on it after they left. Also didn’t install the mirror on the dresser. Was told by someone they called to translate that they forgot the brackets and would be back later in week to install. Never showed or called to come. Now I am dealing with their customer service team who is trying to offer my a $9 credit for my problems. This is just crazy.

Courtney at floor and decor in Lafayette has awesome customers!! Shop floor and floor in Lafayette

We worked with Joseph Samuel and he was amazing. He was very helpful and super knowledgeable. The financing was fast and they had a great promotion going on. We will definitely go back for more furniture.

My salesman met my need for the purchase. He exceeded my expectations.

Very great customer service. Mr.Joseph helped me pick out all my furniture and prices were great!!

First time buying anything from Ashley Furniture and must say the guy helping me was very professional and very helpful and I for sure will be purchasing more furniture in the years to come

So much selection and EXCELLENT customer service. Prices were fair and quality of furniture was great. I’m very happy with my choice!

Arthur was a super friendly, professional, and had great product knowledge! Prices were very reasonable. I highly recommend Arthur and Ashley Homestore!

Great customer service from Taylor, Jeremie and the manager Ashley, for answering all of our questions and making us feel comfortable and satisfied with our purchase.

Very prompt and very easy to work with!

My wife and I had an excellent experience at Ashley Homestore today. Isabel was very patient and helpful with helping us select the right sectional for our game room. We will definitely shop here again.

Walk in yesterday Afternoon At Ashley Home Store in Lafayette just to take a look whit the family and we met with the best salesman Arthur Williams He Was Such a nice guy help us look to find what we really wanted and help us get what we really needed. We are sword thankful for his help yesterday.

The employees at Ashley were all very professional,knowledgeable and friendly. Went out of their way to be helpful. Joe was great and so was Ashley.

Ryan was super helpful in helping us find the perfect rocking recliner for our nursery!

Pass. Hard pass!

Hunter was very patient and helpful getting our furniture order just right. He is a great assessor to your team.

Everyone was super helpful and very nice!!! We will definitely recommend family and friends to purchase from Ashley furniture store!

Did not give me my furniture and are a bunch of terrible liars that shouldn’t be in business and the management in Lafayette has horrible staff that gave me furniture that was not in stock

Excellent staff!

Never again!!! I paid for premium delivery, but got back door delivery with the box open and product damaged! The driver was smart enough to take a picture from the other side, knowing it was already damaged. I called him to come back to set up because I paid extra for that! He told me he was already in the town. I have all the documentation to prove it. Don’t buy from Ashley HomeStore. They are overpriced. And if you read their reviews, the delivery service sucks! 7/16/2024 I have reach out to Ashley over a week now. They have still not made it right. You can not get anyone to call you back. I was added to the VIP line, then transfer to another department. And still not response. Don't let the sale person tell you about how easy the delivery process is becasue as soon as the product is dropped off, they dont care. On top of all this, the product has been sitting in the rain for days now.

Hunter was amazing! I hate sales people who follow you around like a puppy. He came and greeted us, asked if he could point us in the right direction, and said to let him know if we had any questions. He did come and check in with us, answered all the questions we had. We weren't planning on buying until we picked out our flooring. He didn't try and encourage us to buy that day like most sales people do. He gave us his card and told us whenever we were ready to come back and see him. We went and purchased the items the next week. When we are ready to do our other room we will for sure be looking for him!

Hunter is an exquisite salesman. His professional skills and precision to detail makes him an outstanding sales advisor. I highly recommend his services and you will not be disappointed!

Very good Author was very helpful & knowledgeable he was a joy to work with. He goin the chai I was looking for.

Great selection friendly service, sales rep was wonderful!

Shopping at the store was a wonderful experience. Devon went above and beyond sending me pictures before I arrived and pulling down rugs for me while there. I highly recommend this store and will be back!

Devon was very knowledgeable, and helpful. He’s the best salesman I have ever met.

Great overall experience! Joseph was a huge help in getting us the furniture we wanted and making it an easy stress free experience. Highly recommend

Jeremy Alise and all the whole team was amazing! Made the experience effortless and smooth! Kind and friendly staff! Definitely will be going back!

Great experience. Very nice.

Being a first time customer in Ashley, I experienced excellent help from Tyler and Ashley. I was acknowledged by Alyce, Manager for Acima, when I entered the door. Tyler immediately offered his assistance and he was a tremendous help. I purchased a few items and left the store feeling very pleased. I would give the workers I mentioned a 10 in rating and a raise. They are Keepers!! I will share my great experience with family and friends.

Thanks everything went great appreciate you guys

It was good.

We had a great experience. Shyn J was professional, courteous, honest, and genuine. Thanks again!

Great shopping experience with a large selection to choose from!

Mrs. Shyn was so helpful! She went above and beyond in helping us, and was so patient with us in deciding which bedroom set to go with, which mattress was best for our bodies, and even giving us her professional advice on how to style the furniture and if our wall color would look good with this piece. Furniture shopping usually isn’t that fun, to me anyway, but she made the experience so easy! Will definitely shop with her again!! ⭐️⭐️⭐️⭐️⭐️

The magician Devon Faul was very knowledgeable, helpful, and quick! Knew exactly what we wanted and took great care of us!

Joseph was so helpful!! Loved my experience with Ashley!

My experience at Ashley Store was wonderful. Everyone was so friendly. My sales guy, Devin was outstanding and professional. He made my purchase so easy and smooth!

The guys that delivered and showed us around were so kind. But we had to wait longer and longer, then they turned it in but it didn't come with the hardware. We'll never go here again. BAD BAD SERVICE.

Had an awesome experience at Ashley’s Lafayette Store! My son just bought a new house so he wanted all new furniture. Ryan was so awesome. I have had nothing but awesome experiences when shopping there and staff is ver knowledgable. I will shop here before any others!

We had the best experience with Shyn! She was very pleasant to work with and had all the answers to the questions we asked!

Arthur was very professional and helpful in explaining furniture quality. When we asked about options to mix match sets, he was prompt to provide options and honest in his opinions of what would/wouldn’t match. We found a nice bed set there and a great mattress!

Friendly people

Nice!

The people their are great

Arthur Williams worked with me on new outdoor patio sectional. He was very knowledgeable for being relatively new to the position. Very polite and courteous. I highly recommend him and Ashley furniture for anybody looking for furniture!

Looked at some furniture. Great selection but they did not have what I was looking for.

Found exactly what I was looking for in under five minutes! And it was a great deal, so glad I stopped by.

I had the most pleasurable experience ever at a furniture store! The Salesperson, Shyn, was phenomenal and I’d recommend anyone looking for new furniture or a new mattress to ask for her!!

From the time that we stepped into the building we were quickly served by an outstanding employee Shyn. Right off the bat she was able to find exactly what we were looking for and met our needs. The whole process was very quick, simple, and effortless. Definitely recommend her and this company for all your furniture needs.

Joe was quick and pleasant with helping us find exactly what we were looking for. He didn’t stay hovering around or talk too much. He gave straightforward information and let us decide what was best for our space and budget. Definitely recommend for your furniture needs!

Great experience! Joseph was able to find exactly what we were needing and was also very attentive to our needs! 10/10!

Teddy Guillory was very helpful and professional.

Teddy made the experience a lot of fun and …it was our first stop and we didn’t have to go to another furniture store…. Ashley had what we were looking for.

Samuel Joseph sold us the best bed ever. He was very patient and kind with and appreciated everything. Thanks Ashley Store for having great people working for y'all and the best selection of bed amd furniture.

Devon was very knowledgeable and polite. Quick to return calls and messages.

While the guys that helped me purchase my furniture were very kind and helpful, unfortunately their quality of service is irrelevant because of the Ashley experience and final product I received. The sofa I ordered came delivered with stains, rips, and broken frame. The men delivering it appeared to not speak fluent English, and appeared to not understand what I was pointing out. Because of this, Ashley refuses to replace this used damage couch and will only offer to clean it. They’ve canceled service twice now without even informing me. Current status is that they are waiting on parts with no ETA. I paid $3,000 for a used and useless couch and apparently I have no options. I went back to the kind and helpful guys at this store and while they are still kind, said there wasn’t anything they could do about it.

Friendly and knowledgeable service. Appreciated their help making the decision to get the sofa. It’s a great piece of furniture and I can’t wait to get it!

Great experience with friendly knowledgeable sales persons.

We were referred to Joe by our family member who had just purchased recliners with him. Joe was most helpful with our needs/wants, very pleasant professional salesman.

Joe was our salesman. Very professional. Highly recommend. Treated us very well. Very hospitable. Even offered us water bottles. He didn’t try to sell us the most expensive items. We’ll be back.

Amazing, Mrs Mary was so helpful !!

Ryan was an excellent help, he didn’t pressure me and my girlfriend into buying anything just showed us what we wanted and suggested couches based off of our needs! We went from not wanting to buy anything to spending $2k soooo I’d say he’s an amazing salesman 🤣🤣

Lafayette LA store. Joseph was our salesman. Friendly, knowledgeable, courageous, efficient. We were very pleased.

Great experience! Ryan was awesome and detailed.

Hunter was the best non pressure salesman. He had all the answers & made the purchase a breeze! I’ll be back & will be asking for him again!

Carlos was great. He let us roam and then sat with us a couple times at different sofas and just talked about life.

Very nice salesman knowledgeable about the furniture we were looking at.

Devon was a very professional and kind manager and was very helpful for us despite my two kids being a little hyper! Can’t suggest him or this store enough. Shine was also very kind and overall we had a great experience at this store and I highly suggest it to anyone looking for new furniture or bedsheets. We will definitely be back !

The young salesman named Hunter was the most professional salesman I have ever had the pleasure of doing business with. Even when I misunderstood what he said concerning paperwork, he maintained his professionalism and didn’t panic. Great job Hunter!!!! 5 star

Enjoyed the whole process, quick and easy

Joseph was wonderful to work with!! Very courteous and helpful. Our experience was absolutely fantastic!!

Went in looking for a mattress in a certain price point. Carlos went over the different types, not only help find the one that fitted what I was looking for, he also made it easy with no pressure. Took it home the same evening. Great deal on top of that. Everyone was top notch

The mattress we selected is available in Covington. Delivery is a week away but I will be out of town. Home Furniture delivers next day. Not sure why it takes Ashley so long.

Joseph sold me a tempurpedic bed. He did an awesome job

Though I have not received my furniture yet, my experience in the store today was fantastic! Ms. Shine was my sales associate. I highly recommend her. I will update when my furniture is delivered.

Very nice salesman. Very helpful

Terrible experience. I agreed to pick up the furniture, with the expectation that there would be someone available to get the furniture from inside the front of the store to the back of the store and into my trailer (or someone able to help at least). I had to load everything up myself. If you don’t have the furniture delivered, they don’t have people to load the furniture up for you and they don’t put any protective covering on the furniture for transporting. They don’t even have any protective covering to give you to put it on yourself. Good thing we were capable of getting the furniture from a six foot high ledge down onto our trailer. I don’t know what we would’ve done if I wasn’t capable of the heavy lifting. I felt like they weren’t concerned about our shopping experience or the items getting damaged at all, they just wanted to sell.

I had extremely good service at Ashley furniture of Lafayette. My sales person was amazing. She was very helpful and accommodating.

I had the pleasure of purchasing my dining table with Ashley furniture through Joseph. He was extremely helpful and kind through the whole process and everything very quick and easy.

Knowledgeable sales associate! Walter was efficient and respectful of my time while being detailed in product knowledge and processes!

Shine made our purchase experience a great one! She provided great customer service. They had exactly what I was looking for, and at a great price.

Little pricey but the quality of furniture, customer service, and availability was the reason why price didn’t matter to me. Very happy with my purchase and will use Ashley again in the future.

Great service and care for their customers..

I had a very positive experience at Ashley Furniture. Joseph is a very knowledgeable person.

Very nice selection in a large, well laid out floor space. Joseph has a complete working knowledge of furniture. Completely understood our situation of building a new home and had the perfect solution. Not pushy, nice experience.

Great customer service! Highly recommend Mr. Carlos!

Great got what I needed and I'm out of there they even price matched

I recently had a truly frustrating experience with Ashley Home Furniture and their poor choice of a 3rd party delivery company. I cannot emphasize enough how terrible this whole ordeal was (and still is). Firstly, I go to an upscale furniture store and pay full retail prices only to be met with issue after issue. When the delivery was scheduled, Saw Enterprises showed up in a Penske rental truck at the wrong address and seemed utterly bewildered by a basic address. It was a mess right from the start. But what made it even more infuriating was the fact that the delivery personnel did not speak any English. I had to drive throughout my neighborhood looking for a random truck that might be delivering furniture (being a random Penske truck made it harder to identify). After convincing the delivery guys to follow me only using basic hand gestures. Side note, clear communication should be a basic expectation, especially when dealing with a delivery service. The real nightmare began when they entered my home to deliver the furniture. Not only did they fail to handle the products with care, but they also caused substantial damage to my property. My front door, two pillars inside my home, and a wall leading to my bathroom were all victims of their recklessness. The damage to the wall is by far the worst, and it will be an expensive and time-consuming process to repair. This is not a simple coat of paint type of damage, the corner guard on the inside of the wall is completely crushed in and has folded the corners of the sheetrock about 9 inches in total. After this happened I immediately stopped them to prevent any further damage. After much frustration and using google translator I was able to communicate to them to call their "boss" Richard. Richard first tried to start the (I got a friend that can fix that) approach, I told him I don't think this is proper corporate protocol and that I would like a case number from Ashley furniture for the damages before we proceeded with any repairs. After taking a whopping hour and 7 min to make the claim with Ashley furniture not including hold time the claim was finally made. I also found out in the process that these guys should have NOT even entered my home at all. Waiting 5 days I got a call back from Ashley explaining to me that because it was a 3rd party contractor that made the delivery that they have to give them 30 full days to make it right before they can step in so "good luck". Richard then gets back in contact with me to schedule the repair company, I emphasized that it needed to be a company that was properly insured and one that would not have any basic communication issues. This company (RG Construction) was scheduled to be at my home Monday 10/2/23 between 9-10 AM. I take off of work and patiently wait at my home for their arrival. Big shock no one has showed up. I have called RG Construction and they confirmed they had nothing on the books for my address today or ever. It is now 12 and I have texted and called Richard with no response. I have called the Ashley corp claim number and the Ashley box store, they did give me Saw enterprise number, I have been on hold for a customer rep for 45 min with no answer. This whole experience has been nothing short of a disaster, and I hold both Ashley Home Furniture and the 3rd party delivery company responsible for it. They have wasted both my time and money. Their incompetence, poor communication, and utter disregard for my property have left me deeply disappointed and frustrated. I would strongly advise anyone considering Ashley Home Furniture to think twice, as their poor choice of delivery service has tarnished their reputation in my eyes. Date of incident 9/16/23 claim number 881333. *** Update 10/20/2023 there has been no resolution to my problem and no one has fixed the damages.***

Bought new bedroom set. There was an error on salesman's part with order. Accidents happen, we're human. Corporate never tried to fix the problem and left the store to figure it out. Took 2 and a half months for a resolution. Safe to say that sadly we won't be purchasing here again.

If I could give Ashley zero stars, I would. They upsell close to a 1300 warranty on a $1200 couch and you are told that if it can't be cleaned, they will issue you another couch. Well, they lied!! Plain and simple. We called out for stains to be removed and it couldn't so they claimed the warranty doesn't cover it. I'm not only placing Ashley Furniture on my website( that receives 5000 hits a day) but also filing a complaint to the Better Business Bureau.

Amazing customer service! The workers there are genuine and down to earth.

The sales staff was excellent and knowledgeable about the inventory. I was most pleased with their service.

Went looking for a recliner. The people there are extremely helpful. Excellent service. Bought a recliner.

I went in to order a loveseat n got the recliner too

Great customer service from Joseph at the Lafayette location! He was very friendly, not pushy and overall very enjoyable to work with! I would recommend to family and friends.

We were more than pleased with our buying experience with Ashley Furniture, and are especially thankful to Carlos for guiding us through the entire process. His friendly approach made him easy to work with. His knowledge and experience was reassuring and appreciated.

I had a great experience. Joseph, Samuel met me at the door and helped me with products that I was looking for. I had an overall great experience here and a warm welcome

Excellent customer service!!

I had a great experience here as soon as I walked into the door. Joseph Samuel came right up to me and gave me quick help and got me in and out the door with the right products. I'm very happy with the way everything went and I had a great experience and they went out their way to work with me

Ryan,Matt and Alyce were the best. They all were very funny, kind and knowledgeable. I would highly recommend this store.

Carlos was very informative and very helpful! I’m excited for my piece to come in!

Joe at Ashley in Lafayette was awesome! He helped with my purchase of a new dining room set, 2 rugs, and a mattress. Highly recommend going to Joe for all of your furniture buying needs!

Sending out a big thank you to Joseph Samuel at Ashley HomeStore, he went out of his way to give us an amazing deal and stayed with us for the hours of deciding which couch we wanted he was very pleasant and helped us tremendously we never been to Ashley before but now we will for sure be returning! A huge thanks from Gabby and Hollis and the girls!!!!

I found what I was looking for. Thanks to Brian

Very pleasant experience! Happy with my bedroom selection with help from Brian!

Joe was great! We got the perfect sized couch for our living room thanks to his personalized customer service. He was very committed to helping our family get the furniture we needed. Delivery came on time and everything got set up for us. No complaints ❤️❤️❤️

Devon Faul was a great help to us choosing our new furniture set

We had the best experience last night with this store. My husband and I were looking to buy a new bedroom suit and a good mattress. Joseph Samuel and Carlos Pacheco were amazing at helping us get exactly what we wanted. I am very picky when it comes to furniture and they were so patient with us even leaving and coming back the next day because I couldn't make a decision. They were both so informative and really made the whole experience very easy and enjoyable. It is safe to say we definitely found where we are buying anything we need for our house from now on!!

Joe was amazing. Super helpful and nice.

Joe was really great to us !!!!

Quality furniture and even better customer service. I would recommend Joseph who is very detail oriented and knowledgeable about everything in the Ashley store, and even what their competitors have to offer.

DO NOT BUY EXTENDED WARRANTY OFFERED BY GBS PROTECTALL!!!!!! My wife and I purchased a sofa and love seat from Ashley in Lafayette in February and opted to pay for the extended warranty due to the furniture having 2 electric motors each and a toddler. The warranty was sold to us as covering everything and there were no exceptions. The brochure that was given to us at the time of sale did not have any exceptions listed either. Around the 3 month mark of owning the furniture a part of the mechanism that raises and lowers the footrest on the sofa snapped in half. Additionally the usb charging port on one side of the sofa stopped working. I called GBS Protectall to file a claim and was informed by them that the mechanism that raises and lowers the footrest was not considered a mechanism by them and was not covered. I was texted a document that listed out all of the excluded components, keep in mind that this document is not on their website, not referenced in the brochure, etc. They did put in the claim for the usb port and said a tech would be reaching out to fix it. I called the store regarding the non-covered component and was referred to Ashley corporate because the store is a franchise. Thankfully Ashley themselves agreed to cover the mechanism and shipped us a whole new base for that side of the sofa and a technician was sent out to make the repairs. The technician for the usb went out to our house and proceeded to tell us that he didn't have the part and asked if we did, which we did not. So our usb port is still not fixed to this date. I called GBS Protectall today (8/17) to check on the claim and was informed that it was not their responsibility because it was a manufacturers defect and anything that breaks like that within the first year is the manufacturers responsibility. Again, this was not told to us when we called to make the claim nor is it written on any of the documents we've received. So we've paid for a 5 year warranty when in fact GBS Protectall only covers it for 4 years after the manufacturers warranty is up. DO NOT WASTE YOUR MONEY OR TIME WITH THE EXTENDED WARRANTY AS IT'S BEEN A HUGE HEADACHE TO DEAL WITH.

Thanks to Joseph Samuel and his awesome customer service, I was able to get everything needed for my home. Thank you for your patience and advice.

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Ashley had just what we came for & at the right price. Joe is a wonderful sales person, knowledgeable but no pressure. We can for a recliner this time, but he’s got me sold on a new mattress set & we will be back to buy with him. What a wonderful experience. It was so refreshing not to be followed around but at the same time to have assistance a shout away when needed.

Very nice she was a great saleswoman I recommend her to everyone

Matthew and Don made our shopping experience very enjoyable. I even got a free book!! That was a kind gesture. Thank you, both!!

Very helpful & nice

We purchased a new mattress at Ashley. Our sales associate Matthew was very knowledgeable/technical on what we should be sleeping on. I was surprised on all the "science" info they present. I liked the set up/area for the beds. It was set up in such a way that you didn't feel uncomfortable taking the time to lay down on the different mattresses. All the staff throughout the process were very pleasant and friendly as well.

Ashton was very knowledgeable and willing to help us find the most squishy living room set they had in her store. She went over and beyond. Her customer service skills were on point!

What a wonderful experience. With the loss of my husband's mother, came the cleansing of the home... we donated almost every piece of future about 6 months ago. Knowing we were coming in from Ga for a wedding we realized we had nothing to sit on, literally. I called the store and Joseph answered. I can't stress to you enough how accommodating this gentleman was. He knew my urgency for getting something "in" the store so that I didn't have to wait on delivery..since we would be there in 4 days. He took pictures, FaceTimed me, and worked out a deal on a floor model so I would be satisfied. I picked it up on Sunday and am sitting on as I leave this review. Please shop Ashley and ask for Joseph, you can't go wrong! Job well done!

What a wonderful experience. With the loss of my husband's mother, came the cleansing of the home... we donated almost every piece of future about 6 months ago. Knowing we were coming in from Ga for a wedding we realized we had nothing to sit on, literally. I called the store and Joseph answered. I can't stress to you enough how accommodating this gentleman was. He knew my urgency for getting something "in" the store so that I didn't have to wait on delivery..since we would be there in 4 days. He took pictures, FaceTimed me, and worked out a deal on a floor model so I would be satisfied. I picked it up on Sunday and am sitting on as I leave this review. Please shop Ashley and ask for Joseph, you can't go wrong! Job well done!

Joseph was very helpful!

I worked with Ms. Ashton , she was so sweet and helpful! Had a great experience at Ashley!

Very good customer service from Joseph and prompt delivery. Fair price as well!

Joseph Samuel is amazing! He was helpful without being “pushy.” He even gave us ideas that we didn’t think of. Overall experience- A+! Bridgette and Dwayne

Joseph Samuel is amazing! He was helpful without being “pushy.” He even gave us ideas that we didn’t think of. Overall experience- A+! Bridgette and Dwayne

Ashton and Matt were very helpful!

Joseph was very professional and attentive to what I was saying. He did a great job.

Very professional and knowledgeable of merchandise and pricing. Excellent personality.

I spent quite a bit of time in Ashley-Lafayette. I had lots of furniture to purchase ! It was super convenient considering I could shop in Lafayette and have it delivered two hours away ! I had a few questions, called Ashley, no one answer, I left a message never received a call back ! I text my salesman, no reply ! Considering the time he spent helping me decide on my purchase I returned to the store ! I was standing at the counter with my salesman and was ready to pay, other customers walked into the store, my salesman leaves greets the other guest and gets comfortable sitting down and visiting ! I waited 10 minutes he did not return ! I was very disgusted with the service I received ! I was able to go to another town and has zero issue with my salesman and completed my purchase ! Also, Ashley does have a warranty you can purchase it’s quite pricy however I was not offered at the Lafayette location, only because I went to another location I learned about this option! Furniture has been delivered and I am happy with my purchase and satisfied with my quick delivery and set up. **CP

Ryan was great and fun to shop with!

Joseph Samuel was my sales rep. He was great. No surprises yet. Ordered my sectional and would recommend Joe to anyone looking for new furniture. Very personable.

Great service and value!

I had a great experience shopping for new living room furniture at Ashley Furniture. Joseph was incredibly helpful and informative throughout this process. I definitely will be recommending my friends and family to shop here.

Mr. Joseph Samuel was super helpful. We walked in the store and found a piece of furniture that we had been on the hunt for. He made buying it a seamless process!

Mr Joseph Samuel was absolutely amazing. He showed us everything that we were looking for. He was right on with it all. We even left and went elsewhere to look at other sofas and loveseats. There wasn’t anything that came close to what we saw at Ashley’s. I would highly recommend him to anyone who is looking at Ashley’s for furniture.

Matthew my sales person was so patient w/ myself and family. I had my two year old Grandson with me while shopping. He showed no signs of aggravation. Also I’m very indecisive he walked with me until I was able to make final decision. Upon leaving I was thanked by staff . Great experience !!!!

Our salesman Michael Young was excellent. Service was excellent. I would recommend you to go by there and ask for Michael. He will take care of you.

It was a pleasure working with Joseph. He was so patient and took his time explaining everything to me. Great customer service. This was my first visit and won’t be my last and I’m definitely going to be referring Ashley to others. Joseph is also a great salesman. I’m usually a person that take a day or two to make a decision but he sold me first attempt. Kudos to a top salesman 👍🏽

I was very pleased with the service I received at this Ashley store. Joseph was very helpful and listen to what we were looking for and help us make an informed decision. Great experience and great looking products!

Good service

Very knowledgeable and helpful

The lady we worked with was amazing, she helped us tremendously and it was very quick and easy to pick out our furniture with her. So excited for it to get here!

Good 👍

Ashton Ruble was a great Sales lady. She showed us Exactly what we were looking for and also helped us fit in to the Budget range that we were looking at. Great experience. I highly recommend Ashley Furniture Jay Patel

I purchased my loveseat and sofa from Ashley Furniture in Lafayette, back in 2021, I wanted to wait a while to give my honest review before posting. If you are looking for a business that is willing to call you non stop once you run financing and they see you have good credit to purchase and you have told them before you are still looking, but they want you through their doors ASAP, no matter if you still haven't decided and you want no communication regarding your furniture even if you still haven't received it and its pass the delivery date than this store is for you. But if you are looking for a furniture store that cares about your purchase during and after your furniture has been delivered, I suggest you don't even think about purchasing from here. I understand the method of purchasing furniture, and how long and hard it can be at times as sometimes manufactures move back dates, or trucks can be delayed, or maybe sales associates can have many customers to take care of, but no one should have to call multiple times for constant updates on their furniture when they have been told several times a manager or their sales person would contact them. I highly don't suggest this business and please save your time and shop some where different. They also never answer their phone, you have to physically show up if you would like any questions answered.

It was awesome to be surrounded by knowledgeable sales people who truly love what they do and honestly and sincerely want their customers to not only have the best but for their customers to know they are getting the best. Special shout out to Chris. He is an amazing and wonderful caring person. I have dealt with him for years. He is just awesome. Suzi

It was perfect

great customer service makes you feel like you know each other

Ryan and his associates were kind and helped us to find exactly what we were looking for. Can’t wait for our new furniture to come in.

We had a great experience at Ashley. Joseph was very professional and knowledgeable when it came to helping us decide on a new bedroom set. There were many high quality options to choose from. Would definitely recommend to others.

Carlos and Joseph were very knowledgeable about the mattress. Joseph asked my husband and I about the type of mattress we currently have and also asked what were looking for in a new mattress. After our brief conversation Joseph recommended a few mattresses for us to try. By the time we tried the mattress and asked questions my husband and I left confident that we made the right choice and we’re excited to receive our new mattress

Joseph was extremely professional and helped me find the perfect couch and perfect fit!

Lots to choose from, quality furniture and Carlos our salesman was great. No pressure to purchase just there to help and was very helpful in finding exactly what I wanted.

This store does not back any furniture they sell once it is sold. They will not return your money or even Take back within 30 days of the sell.This bed was built in Vietnam and looks as if a kid built it. By looking at this bed made up you do not notice most of the material is partical board valued at$849.99 without matress. Chairs have splinters on seats , There is only feet on the front legs not the rear so the paint from the chairs is all over the wooden floor. The table top is rough with again splinters not smooth like the table that was looked at in showroom . Lacker was dripped on table top at manufacturer ,and the antique white has some type of brown stains that are not part of the piece.White glove service was paid for to deliver. Staples were left under table top to where someone could cut themselves bad. The legs for the table base were not even tightened.They have basically taken advantage of an elderly widowed lady and will not make anything right within the 30 day period pushing it onto the manufacturer warranty you pay for not to mention she still does not have all her furniture ordered May 17th .She just started getting pieces June 2, and 14 . They keep pushing times back blaming system failures but they can use computers to take your order, take your money and will not answer the phone at store or 1800 number. You go to store in person they basically will not help you other than give you a warranty paper tell you they are not responsible after sale of purchase and walk away. This is basically an overpriced money scam. Also check out the web for the complaint and Lawsuits against Ashley Furniture before you decide to buy furniture here!

Excellent customer service!!

Lots of furniture to choose from. Nice sales people. Good pricing.

Couches will not fit in my house was told they would exchange before i purchased. Now they are delivered and they will not exchange. Claim there is nothing they can do for me. The phones were down when the delivery people were there so i couldn’t get through to anyone finally got through and they say since let the delivery guys leave I’m screwed. Doesn’t matter that i spent $2200 on their furniture but now I’m screwed. I do not recommend ever using this company. Their customer service is absolute crap and

Very nice and informative salesman.

Great customer service and great quality furniture! My salesperson was carlos Pacheco and my new reclining loveseat was delivered exactly on the day and in time and very satisfied with my new reclining love seat! I totally recommend Ashley furniture!

Michael Young was a dream to work with. Worked diligently to find the perfect sofa for me! Thank you Michael & good luck at your upcoming wedding!

Great service

The salesman was great very helpful,... offered the best option for what you may need or want,... I went in for a recliner almost bought a bed and I would have but I wouldn't get my merchandise for two weeks and that's what broke up a good deal,....

The Ashley store is very well spaced out between the displays of furniture pieces. The sales staff are well trained professionals. The sales staff know their products and dont mind explaining something that can benefit the customer.

Joe was absolutely one of the most helpful sales staff I have ever met. He found us exactly what we wanted in our exact budget. After a very stressful day looking from store to store trying to find something that would suit our needs we came here. Joe was able to effortlessly find a piece that checked every box and get it to us day of. Wonderful experience! The only thing that could have made our experience better is if Ashley stores offered delivery services. Maybe in the future we'll see that as an added perk!

love my salesman and everything in the store

Joseph was so good and patient with me. He was great to deal with.

Great customer service and friendly workers here!

I went with my sister who basically bought her whole den and dinning room there. Joseph Samuel was her salesman. He was VERY informative about all the pieces and not pushy at all. It was truly a pleasant experience and my sister ended up buying everything she was looking at. While I was with her I noticed the nice artificial succulent plants Ashley had in the store. I bought one and later went back and bought another. Joseph was my salesman and he, knowing I wasn’t spending very much, still gave me the attention I needed. Later I found out my other sister went there also and bought a mattress and Joseph was her salesperson! Joseph Samuel is a great salesman.

I just bought furniture for my entire apartment, and Christopher G and the manager Ryan provided excellent service! We got great deals and the staff went to so much extra trouble to ensure delivery! We could not be more pleased with the service and prices!

My salesman Joe was excellent I knew from the way he greeted me at the door he would be the right person to help me. He went above & beyond to accommodate me with the prices I was looking far.I will definitely RECOMMEND him to anyone.Thanks Again Joe.

Wonderful service today! Thank you!

Our salesman Joseph was very knowledgeable and patient with us. We had questions and he answered them all. He worked really hard for us.

Purchase was easy. I. Was kept update on my purchase

Awful experience. Delivered a damaged piece and 2 months later without a new delivery for the piece

Chris was our salesman. He was very helpful and polite. No pressure to buy. I found exactly what I was looking for. I’m excited to get my sofa and love seat.

We had a wonderful experience purchasing our new Tempurpedic adjustable bed frame and mattresses from Ashley! Our sales representative, Carlos Pacheco, spent enough time with us on so we did not feel pressured in any way to make such a large purchase. He was informative and such a pleasure to speak with and feel he is an asset to the Ashley Furniture team.

Joseph was our sales associate and he really worked to make sure we got everything we were looking for. He was extremely helpful and flexible (we were a little indecisive). We went to several furniture stores in the area and the ability to customize our section exactly to our wants was perfect.

the staff are very nice! but my salesman Ryan Creager made our experience one of the best buying experiences ever! such an awesome soul and would definitely recommend speaking with him if you go shopping here! we will definitely be shopping here again! awesome experience thanks Ryan 😊

it was awesome! devon was my salesman and he went above and beyond to help! was my first time shopping there and definitely won’t be my last!

Joseph Samuel was totally awesome to work with in the Ashley showroom. He had the answers to all my questions and even information I didn’t think to ask! I was furnishing a new home and he was there to itemize, measure, and confirm stock status for me. I would not hesitate to recommend him to all my friends and family who are looking to purchase home furnishings. It was a great experience working with Joseph Samuel who made everything so easy.

Quality furniture. Our salesman Carlos Pacheco was very helpful. He came in on his day of to finish our sale. The delivery was on time and the delivery guy was very professional!

Great customer service, friendly and knowledgable. Thanks Joe!

The people in there were not pushy. They were patient and waited for you to pick what you wanted. I probably will do business with them again. Joseph was very helpful.

Joseph was very helpful and got our delivery straightened out after a fluke in their system. purchased more than we planned on!

I was very pleased with my experience at the Ashley store in Lafayette, La. I found the perfect living room furniture with the best Sales Professional, Carlos Pacheco. He was very kind, knowledgeable, and efficient.

I have the utmost admiration for any business where you're greeted with a smile and either an "I'll be right with you" or given immediate assistance with an enthusiastic attitude.

Today I had Adrian Andrus out to fix a problem with my new bed. He was very polite and helpful and did a great job

Devon handled my purchase with ease! I look forward to enjoying my furniture for years to come.

Went in for new living room furniture and bedroom sets for my kids. Chris was our salesman and made the process very easy. He was so nice, patient, and informative. I found everything I was looking for at my first stop! Service was outstanding!

Beware of the sales tactics they use. They're extremely shady and I wouldn't recommend buying from them. They will tell you that you can return any furniture that you purchase at any time without any problems or costs. But what they don't tell you is that there a hidden return fee that's usually 15% of what your purchase was. I promise, you can ask them if you can return the furniture and they're going to feed you BS but call them out on the hidden fee and they'll start stuttering and crawfishing back to the corner!! FYI 15% considering nothing there is cheap

Very pleasant experience

Went in for furniture and was very satisfied ,Told salesman what I was looking for in a sofa and he brought me right to the perfect one ,didn’t need to see any other and also bought two chairs ,coffee table and end table to go with it !Need new mattresses and will most likely go there to buy one !!!

If I could give this place 20 stars, I would! They are Excellent in Every way. Friendly but Not pushy and Extremely knowledgeable about Everything they sell! I got A Fantaatic deal on my new furniture. Cannot say enough good things about my sales person Chris and Manager Aaron!! Thanks Guys!!

We’re in Lafayette at Ashley furniture we just purchased furniture from Joseph Samuel he was an excellent salesman very kind very professional, very knowledgeable and I would recommend anybody looking to buy some furniture to come see this guy and also the store manager Aron was also the ultimate professional and very nice guy to and helped us with our color scheme and other things. Thanks

Very knowledgeable friendly staff.

Excellent customer attention, they really wanted to solve our necessities. I will be happy to return in the future

Was very courteous and no pressure to buy

Aaron and Colebren were awesome! They helped us right away and made furniture shopping not so stressful. 10/10!

Joseph greeted, listened, and gave guidance and choices. Excellent customer service. Waiting for delivery

Very professional Staff ! Chris was Exceptional.

Ashley offers the best quality for your money.

My husband and I had a pleasant experience at Ashley Homestore today. Joseph Samuel helped us pick out beautiful patio furniture. The prices were really good. Joseph was very professional. We highly recommend him.

Sale mailer at 20% off got me in the store. Having the items I was looking for led to purchase of a sofa and a trundle bed. Monica listened to what I said I wanted and offered good suggestions. This is my first visit. Not my last!

Great experience. Joseph was patient and helpful and knowledgeable. He helped us find what we wanted and for a good price. Ashley continues to be a great place to buy furniture.

If I could give TEN stars to Ryan I would! I have never been so impressed by the personal assistance from this man!!! A+ for friendliness.A+ for his knowledgeable ways to fix issues..A+ for keeping me happy and satisfied with my purchases. Also Joe is an asset as well with his kind personality and his knowledge of mattresses. I adore you Ryan and will definitely be returning again and again!!!

Great variety of furniture with many different styles to choose from. Very knowledgeable and friendly staff.

Great service!

People were great and price was right!

This past Saturday I received superior customer service at the Lafayette La location. Joseph Samuel was the sales professional who helped us. He and his team welcomed me and my family with open arms. They allowed my son to play in the kids area while I looked for a new sofa set. He was patient and so helpful with me in making a decision to purchase my new sofa set. I would recommend this place 100% to anyone interested in purchasing new furniture

Experience was all I need. Very professional n knowledgeable. Thank you Joseph

Joe was so helpful! Took care of us and got us exactly what we wanted l! We will be back!

Pleasant sales person who was helpful and efficient. Great prices. That makes 3 Ashley sofas for me. Love each of them.

Colebren was VERY nice and informative! A+ from me! Ryan also came to give a hello and BOTH were pleasant and awesome! Thanks fellas! The selection was a great one as well!

Devon was informative (almost magical 😜) and to the point. We appreciated his knowledge when it came to mattresses and his passion for what he does. Definitely recommend going see him if you’re looking for a bed to fit your needs.

Joseph was great help, I would recommend him to anyone who needs to buy furniture.

They were very nice n explained all the information about the chair I was looking for . Went twice to make sure I got the one that fit because I’m short . I’m very pleased with the one I bought . Can’t wait till it comes in .

That they be more helpful and more concerned about their customers with the experience I have with Ashley furniture in Lafayette area will never shop there again

Joseph Samuel was an excellent honest guy!! If your in the market for furniture/home decor he's your guy. He'll take extra care of you.

Joshua S. was very patient and understanding of what I wanted. I’ll definitely go back to this store for my future purchases. Thanks Joshua!

Joseph was great in assisting with my purchase! Very knowledgeable on the furniture & a professional salesman. Give him a bonus for a job well done!

Carlos was very sweet and kind. He was not “pushy”. Very good selection and got a great deal on my purchase!

The people were very friendly without being pushy.

selections and sales lady.

Was very happy with my service today. Will shop here again in the future.

This is the WORSE & I mean the WORSE furniture store I have EVER dealt with in my life!!!!!! I will make it my business to let ALL of my family and friends know to spread the word across states not to deal with this company.. They lie, they are not reliable, the false advertise SALES SALES SALES, 30% off, 50% off, etc etc & you don't ever get your furniture, your delivery date changes, or when the truck pulls up, they only delivering your furniture in pieces. If it's a bed, you will never get the whole bed delivered, maybe a side rail, then next deliver the foot board, then multiple deliveries for the rest of the bed.. not to mention the store itself & warehouse does not communicate so after paying all this money for your furniture, YOU have to constantly call & harass the company yourself just to get your furniture ..!!!!!!! I have family all across the U.S.. I have family in multiple states & I will let it be known from family to family friends to friends not to deal with this company.. They seriously need to go out of business, I'm contacting Better Business Bureau & All .. My family & I had had the WORSE experience EVER!!!!! November 18th, 2022, My family & I purchased a brand new built home, signed our closing, on that very same day we walked into Ashley Home Store in Lafayette, LA location & cashed out a little over $14,000.00 worth of furniture for 5 rooms. Each ever since that date, we have experienced the worse service EVER after they took our money. By me constantly calling, fussing, ruining my days, being lied to on delivery & when truck comes, it's more of a disappointment, they finally rushed my king size bedroom set to me, so I wouldn't kept calling for my $14,000.00 back. Now since then it's the same BS til this very day. I'm still waiting on my kids 2 queen size beds. I've tried contacting multiple people & when the delivery guys come they feel bad for me & my kids because they know they working for a horrible company and they the ones gotta face us & see us highly upset because of the BS Ashley furniture put customers through .. Til this day my kids are still waiting for their 2 queen size beds & they are still sleeping on air mattresses.. February 18 of this year 2024 will mark my 90 days in still haven't received the rest of my furniture & I have an attorney appointment scheduled for that day as well, I will be taking this above & beyond and will not let it rest. They have absolutely no idea who my family are, but they will be surprised because they will have them go straight out of business, & will be pushing for a class action suit not just for myself.

Chris and everyone were exceptional!! They went above and beyond to make my furniture shopping easy and fun 😃 If you’re in the market for new furniture definitely go see Chris at Ashley Home Store!!

Never. They can’t get your product to you in a timely fashion. They keep lying and saying it will come in next week and it doesn’t. I’m done, full refund now!!!!!!

Yes Joseph was very helpful and easy to work with! Definitely recommend Ashley to anyone around this area.

Great costumer service Very informative

My Service & Experience Was Absolutely Amazing. This Was By Far The Best Furniture Shopping Experience I've Had Ever. I Truly Enjoyed The Information & The Details About The Furniture. I Can't Wait For My New Bed & Mattress To Arrive. Thanks Again ❤️

Awesome

Christopher Shorter was great! He took his time with showing us furniture and educated us on all the different options that would fit our needs.

ATTENTION: This is a REAL review! (December 27, 2022) I was shopping for a new Bedset and Mattress in Lafayette LA, I went to a few furniture stores who had some decent sales and choices however for the price, nothing I saw was spectacular. That is until I went to Ashley Home Furniture right off of Ambassador (sounds like a commercial right?) The thing that made the experience different this time around was the people, starting off with the General Manager Mr. Aaron Arceneaux, Sales Professional Mr. Carlos and Operations Specialist Mrs. Jerleesa. They all truly made me feel like I was amongst family and friends when shopping. Not only that, Mr. Aaron threw in his managers discount and waived my down payment! Now, I did ask if there was a New Years sale going on and he definitely applied it! I saved so much money off of my total furniture purpose! Who can say you go into a furniture store, pay nothing at all, and walk out with a complete new bedroom set, I can for sure! Thanks to the people at Ashley Home Furniture Store! This was definitely a 5 star experience and a 5 star Quality purchase. If you go to the store, please asks for any of these individuals to assist you!

Excellent customer service

Friendly helpful and supportive understanding , felt like we knew these guys all of our lives , definitely doing more business at this store , hands down very professional.

It been Eight months since I been waiting on my bedroom set. They kept canceling my delivery date for about Three or Four months. I just got my delivery 12/21/2022 and got half of the order without being informed about it. I called the company and they told me that they are on back order. I made my purchase at the store in Lafayette. The amount of money we spent on the bedroom set was to much to get this kind of treatment.

The management there don't seem to care about the customer at all. They say they will call you back about an issue, but never do.

Best experience and best customer service! We totally recommend Devon if you go!

Go somewhere else if you want your furniture and good customer service. The salesman are amazing and the furniture is the best but you won’t ever get it and you won’t get any help from their customer service!

The service was quick and easy. The salesman was polite, knowledgeable about the product.

Great service . Very helpful

Only ask for Aaron Arceneaux! He has a great eye and knows his furniture well. We had a slight delivery issue with a couch and he not only helped us out but he took all of the stress out of it. He followed up with us each step of the way and made sure we absolutely loved our purchase. We will be back!

My shopping experience was great. Chris greeted and assisted me in a professional and friendly manner without being pushy, which is so refreshing. He let me take my time, was there to answer questions, and by the time I left I had purchased a new sectional and felt like I’d made a new friend. Unfortunately, the wait for delivery is substantial, but that seems to be the way with everything in these post-pandemic times. I can’t wait to get my sectional and am hoping the furniture quality is as good as the customer service.

Nice salesman and clean store big store

Great shopping experience! Our Sales Professional; Joseph was very nice & helpful!

Ashley HomeStore customer service is terrible!!! I ordered a replacement cushion for my sectional sofa almost 6 months ago and I still do not have it. I’ve talked to so many customer service reps and no one can get anything done. My cushion has been in a warehouse in Texas for months now and no one can seem to reach the warehouse manager to get my cushion delivered to me. I am so disappointed in Ashley HomeStore. I’ll never buy there again.

Ashley HomeStore customer service is terrible!!! I ordered a replacement cushion for my sectional sofa almost 6 months ago and I still do not have it. I've talked to so many customer service reps and no one can get anything done. My cushion has been in a warehouse in Texas for months now and no one can seem to reach the warehouse manager to get my cushion delivered to me. I am so disappointed in Ashley HomeStore. I'll never buy there again.

Donnie was genuine, really patient, and nice when y’all go in ask for Donnie. Great service .

Chris was PHENOMENAL! I’ve never met a salesman so eager and passionate about their work. He was very knowledgeable and a great listener. Made my family feel like we were his family.

I had the absolute best time at this location! Mr. Donnie really helped my fiancé and I out with a bed frame! He was very patient while we looked at quite literally every bed frame in the store and was very knowledgeable about each set. Mr. Ryan and Mr. Donnie were both extremely helpful with making sure I paid the best price for the bed frame that we bought. I’m very thankful for the teams time and great work ethic that make this experience so pleasant.

Polite and efficient service very knowledgeable. Very nice and well Merchandised Displays!!

Ashley have nice furniture at reasonable prices. The customer service was outstanding

🚨🚨DO NOT USE ASHLEY HOME STORE IN LAFAYETTE LA🚨🚨. Share share share!!! My parents ordered couches from them on 8/20/22 via check. Fast forward to TODAY when I’ve already driven from BR to Lafayette to help them get situated with my dads health issues, the store calls and says “oops we don’t have your furniture ready, and you’re not on the schedule because someone on our end didn’t put your phone number in correctly…” that distinctly sounds like a personnel issue, however that’s neither here nor there. Well, I call the store today and ask for the operations manager, Kendrick, (who was supposed to call my mother back and DID NOT, definitely horrific business practice to not only not call some one back but to get on the phone with said customer with an attitude problem from jump) and all he could do was give rebuttal that he’s done all he can and it’s gonna take up to 48 hours for a response. That certainly is useless being the check cleared many moons ago and now the furniture is not supposed to be delivered until AFTER THANKSGIVING. This company needs to VASTLY widen their dexterity when it comes to handling customer service issues because Kendrick did absolutely NOTHING. I wouldn’t give this company a DIME of my money if it was the last thing I’d ever do, and you shouldn’t either. 🙄

Monica and Eric were amazing. I went in wanting to see a certain living room set, but it's not an in store option. they showed me sets that were similar and I absolutely fell in love with on set. I can't wait for it to be delivered!!!

Great and easy experience for veteran’s day. They even offer a military discount. We were able to buy a floor model and will be picking it up in 2 days. Thanks!

First of all this store is AMAZING just to walk into!!! There is just as much BEAUTIFUL accessories as there is GORGEOUS furniture!!! Kudos to your designer & decorator!!! My husband & I went there to look for mattresses and we found exactly what we wanted!!! Actually with Donnie Venable's help & knowledge of the temperpedic mattresses, we ended up getting alot of important info that helped us tremendously on making the right decision!!! Thank you Donnie!!!

Nice staff, only a show room. Takes about 3 weeks to actually get items.

I recommend Ashley furniture because the customer service representatives went above and beyond in assisting my husband and I. They were both knowledgeable and friendly and actually made it a fun time purchasing our bed! We will absolutely return to Ashley next time we need furniture.

fantastic furniture and Awesome People.

The ordering process was seemingly easy. However, after the initial purchase there was no communication with sales rep as to when our furniture would be delivered. At time of purchase I was told there was a 90 day wait. That was in February. Order wasn't completely fulfilled until August. There was no discount given for the wait and inconvenience of this. Totally was disappointed with Ashley's as they generally have a good review. Will not be purchasing furniture from them again.

Great experience. Devon was a helpful and professional salesman. Quality furniture.

Excellent service and friendly staff!

Great customer service and quality furniture!

It was a very welcoming experience. Monica & the entire staff were very accommodating….. my Grandson even was treated with some magic tricks! Loved it!

The experience was awesome and the salesperson was John went above and beyond to make sure we had what we needed we will be shopping there again

Great place...lots to choose from... helpful friendly staff... thanks again for making our home beautiful and comfortable

Ask for Monica at the door... Monica listens to every word you say.. She is knowledgeable and she will make your shopping experience fun and easy. Her boss is amazing as well...

So far so good,,, waiting on an answer about the gray leather sofa. Monica and the Ashley team have gone out of their way to help me. My only “complaint(s)” are with the amount of time it takes to actually receive the furniture.

Carlos is the best!! he didn’t rush us at all through the process, he explained every detail and help guided us every step of the way! now we get to enjoy our new sectional in our home🫶🏼

I ordered my dining set during thanksgiving week 2021. We were told that the wait time for the table is 3 months. We were alright with that. Fast forward it’s the end of February and we haven’t heard anything, so I call and we are told the wait is another 4-6 weeks. Then it was another 4-6 weeks, and another, and another. And every time we had to call to find out what’s going on. Never was there a call from the store or customer service that it will take longer. No apology, no rebate, no trying to smooth things over, nothing. Only another 2-3 or 4-6 week wait! Finally we received our table and chairs October 12th, 2022! Not going to Ashley’s ever again.

Horrible service. Only half of order received, part of which was broken. Now trying to get that replaced and they are giving us a difficult time even though they broke it.

Run don’t walk, in terms of ordering furniture from Ashley these days. We placed our order in June, told our delivery would likely be around the 30 day mark. It was not, our items were not delivered till late August. They showed up without the hardware and we’re unable to put the bed together. I was told someone would contact me the next day but they did not. I ended up calling a few days later. They shipped hardware to my house about a week later. Next time a technician could come out wasn’t until Oct. they showed up today, apparently not enough hardware was sent. On top of that the tech went to move the dresser and our floors were scratched from this due to a staple being left in underneath frame. Now we have to wait again for more parts. This is ridiculous for a product paid for in full.

Devon Faul was very professional and attentive. Great customer service and very knowledgeable.

Very caring and helpful with our purchase!!!!

Ryan Creager is the guy to see! So helpful and made sure I was taken care of! Thank you so much!

Fantastic service today from salesperson Chris. Went in just wanting to browse, not really sure if I would find what I wanted. Chris met us at the door and gave us all the space/time needed while being readily available to answer any questions I had. I really appreciated how knowledgeable he was about warranties, delivery, fabric, etc. Aaron & Monica were a joy to work with as well. So happy we stopped in!

Amazing experience, through and through!!! The entire staff is incredible!!! Ryan, who assisted us, is THE BEST!!!!

Carlos was very helpful, knowledgeable, and friendly. Can't wait to get our new furniture!

We are extremely satisfied with the Ashley service from beginning to end!

We can’t say enough great things about our experience with Samuel! He was so attentive and showed us exactly what we were looking for. We can’t wait to bring our beautiful furniture home.

Great customer service & staff very knowledgeable about merchandise!!

purchasing experience was great, Devon Faul assisted me, very professional. I'm waiting for delivery in about 4 weeks.

Nice purchasing experience. All staff was very nice.

Placed an order for a desk and dresser back in November. We finally received the dresser in March. At the beginning of July, after realizing we still never heard anything about receiving the desk, I went to Ashley’s to have the order cancelled. The person I sat with looked in to it and said we were estimated to get the desk on or around July 20th. So I agreed to wait until then and if I had not heard anything, then I’d come back to cancel the order. On July 22nd, we still had not received any calls to schedule anything and the new estimated delivery was still weeks out. So we went back to Ashley’s to cancel. I was told it could be over a week before I see my account refunded. No big deal. Then yesterday Sept. 8th, I received a phone call from Ashley’s to schedule a delivery. Odd. So I go back through my bank account and notice I never got my refund. I called the number back— of course, you have to go through all the automated responses. Needless to say, the automated voice told me my order would still be another estimated 2 weeks. So I’m not sure why I received a call in the first place.. especially when I already cancelled this order. So here we are wayy too many months later. I spoke with a real person after & hopefully my order is actually cancelled this time because I do not want to deal with Ashley’s ever again. My living room & bedroom set come from them & I really like their furniture. But stop selling things to people if you don’t actually have the supply to keep up with the demand.

These people are crooks. I ordered a desk and chest of drawers in November 2021 they told me 5 weeks for delivery. Eight months later I never received my order and there is no way to get in contact with the store unless you go in person. On 7/22/22 I went to the store and asked for a refund and to cancel my order. Today is 9/9/22 and I still don't have my my money or my furniture. I just got off the phone customer service and canceled my order again.

Promised my furniture within 4 weeks…. 4 months plus later it finally arrives, with chips and dings. Would not recommend…

waiting on Bed to come in since May 22 nd Can't wait should be here Sept the 14th

Great place for furnishing a home , staff so friendly I highly recommend

It took way to long for my stuff to even come in. I was suppose to have it by July it is now September that it is just getting built. Every time the movers came they were different people and each one of them didn’t know what to do with my bed saying something different which pushed my time even more. The only reason they have 2 stars is because another set of movers built my stuff pretty fast and i appreciated it.

Very professional outgoing staff. Worked with finding our best financial fit.

I had a great experience on both visits. Thanks to everyone!

We came in looking for a bed not really looking to purchase but Chris helped us determine exactly what we wanted helped us within our budget and just made it overall a great deal. 10/10 recommend!

Ashley home store is the only place I shop at. Aaron is wonderful as always, and Joseph was amazing at helping me find exactly what I needed!!

Took a while to come in, but worth it! Thanks Ashley!!

Terrible service! Waited 5 months only got half my order!! Still waiting on kitchen table and chairs! Ordered an entire bed set and they tell me now I didn’t get a box spring. They won’t be getting anymore of my dollars!

Great service

Soon as we walked in Joe greeted us. He was an amazing salesman and got us exactly what we were looking for along with some recommendations on some other pieces we were looking for. Overall had the best experience. Thank you Joe for helping us out!

good quality furniture & customer service

Very pleasant experience. I went in with a specific need and left with that need met and more. Very knowledgeable young sales person.

very professional, great customer service. Hunter at Ashley in Lafayette, LA went above and beyond and exceeded our expectations.

They were very professional and knowledgeable and Ryan was an amazing sales associate and I would highly recommend him for your future furniture shopping. It was also a great pleasure being assisted by the manager, Aaron. The store has a great team who obviously enjoy working together. Thanks guys!

They were very professional and knowledgeable and Ryan was an amazing sales associate and I would highly recommend him for your future furniture shopping. It was also a great pleasure being assisted by the manager, Aaron. The store has a great team who obviously enjoy working together. Thanks guys!

I will never buy from Ashley again! After spending several thousands of dollars with them we had to end up going to the warehouse over 2 hours away to pick up furniture because they couldn’t get the delivery address correct. We called several times and changed the address and was assured it was changed for our second order but on delivery day they go to the wrong address. Then they want me to drive to the store to change the address in person. How ridiculous is this. There is a huge communication issue with this company. After waiting over 3 months for my order to come in they tell me oh well we will have to schedule a new delivery that the driver can’t drive to the new address that is 20 minutes away. I will never step foot in Ashley again!

I went to Ashley furniture for a chest and night stand. Ryan was amazing. I told him I was looking for something in a gray color, but not to expensive and did not have time to order and wait. He immediately took me to the back and showed my some pieces to match my daybed. I went in the store for 2 pieces and left with, a chest, nightstand, patio table, 2 decorative pillows and 3 pieces of decor to go on my patio table. All for the budget I had... my husband just passed and he had compassion towards me and actually made me laugh and we had a really good fun time matching the items I needed.. it was an amazing experience. Everybody was so helpful and nice at the store... Superior Service.

Devon Faul helped us, very professional and helpful.

Shopped in the Lafayette, La store. Sales representative was Hunter. He was very professional and took as much time as we needed to make a decision on outdoor furniture. We made the order based on his willingness to help us and explain our options. Great experience!

very polite and professional! genuine!

Joe did a great job. Very knowledgeable. Gave me the space I needed while always being close enough to answer my questions. An overall positive experience.

Joe was very knowledgeable and professional & great personality. Thank you!

After it taking move then 2 months to get a delivery date for our couch… we had scheduled delivery and then no contact. Called the 800 number 6 separate times only to be “disconnected.” I called the store multiple times and set up delivery date. Delivery date got closer and I called and they told me the person I spoke to wasn’t there. And I was lying that I didn’t have a delivery date. Left 6 messages, 2 for the delivery person and 4 for managers and they never called back. Finally got a text for a delivery date yesterday and the delivery team was 3.5 hours late. Mattress pad was dirty, see picture. Don’t purchase from Them. I will never again shop with them and will tell everyone how awful there service is. Only person good was the sale person Chris.

Worst shopping experience ever for both me & my wife. The salesman "self proclaimed manager" was not only pushy & relentless but he was also extremely rude & arrogant.

Nice people and easy to deal with. Chris did a great job and Aaron was a pleasure to talk to

Yes I recommend Ashley. I looked at the website first but Ashley had the sectional and the table I was looking for in my budget. Very great quality and Rhiannon was very good at explaining all the details as well as the cleaning instructions and warranty.

Employees were so personable and knowledgeable! I was so comfortable and enjoyed their interactions with one another! Great Product! Great People! Great Experience!

I would recommend Chris Shorter to anyone I know. He stayed with me and showed me all my options. He was an excellent salesman

The guys who were delivering the bed were great. But 2 pieces of the bed were wrong so they were not able to put the bed together. Was not their fault. Now have to wait another few weeks probably before they get the pieces in. Purchased a bed over a year ago and customer service has been horrible to deal with. No one should have to hunt down or stay on top of something they purchased from a year ago and still have not received in yet. Kept giving my wife and I the run around for months. Told us they could hold our bed in the warehouse for as long as we needed to but ended up not being true and selling it to someone else without notifying us. Never dealt with such horrible service. Will not be purchasing from Ashley Furniture again. I guarantee that

Lake Charles store sent me there and happy they did ! They were very helpful and found what I was looking for ! THANKS 😊

On October 6, 2021, my husband and I had the great misfortune of visiting the Ashley Homestore located at 200 Westmark Blvd in Lafayette, Louisiana. During this visit we purchased various pieces of furniture accompanied by a GBS 5-Year protection plan totaling nearly $6,000.00 which was paid in full at the time of signing the sales order. We were initially told that our order would be delivered between 12 to 18 weeks of the order date. This was simply the first of their continuous lies and deceptive tactics and antics. From being completely deceived about the GBS 5-year protection plan to waiting, as of today, an excess of 39 weeks (nearly 22 weeks past the promised delivery date) to receive all pieces of the ordered furniture, I would not recommend this company to my worst enemy. From store managers who “know nothing about shipping procedures” and advise customers to “just hope for the best” in regards to receiving their furniture to the unresponsive escalation and customer care team, this company’s customer satisfaction guarantee is non-existent along with their business and ethical values. I have tried every remedy and form of redress made available to me and even made up some tactics myself. Unfortunately, as of today, Ashley Homestore, which operates in a fashion that is typical of an organized theft ring, has yet to be responsive to my pleas for what is rightfully mine and owed to me. This has truly been the absolute worst experience I have been through and I often question how this company is allowed to operate a fashion that is only best described as unprofessional, unfair, deceptive, fraudulent and borders a line of consumer law violations.

On October 6, 2021, my husband and I had the great misfortune of visiting the Ashley Homestore located at 200 Westmark Blvd in Lafayette, Louisiana. During this visit we purchased various pieces of furniture accompanied by a GBS 5-Year protection plan totaling nearly $6,000.00 which was paid in full at the time of signing the sales order. We were initially told that our order would be delivered between 12 to 18 weeks of the order date. This was simply the first of their continuous lies and deceptive tactics and antics. From being completely deceived about the GBS 5-year protection plan to waiting, as of today, an excess of 39 weeks (nearly 22 weeks past the promised delivery date) to receive all pieces of the ordered furniture, I would not recommend this company to my worst enemy. From store managers who "know nothing about shipping procedures" and advise customers to "just hope for the best" in regards to receiving their furniture to the unresponsive escalation and customer care team, this company's customer satisfaction guarantee is non-existent along with their business and ethical values. I have tried every remedy and form of redress made available to me and even made up some tactics myself. Unfortunately, as of today, Ashley Homestore, which operates in a fashion that is typical of an organized theft ring, has yet to be responsive to my pleas for what is rightfully mine and owed to me. This has truly been the absolute worst experience I have been through and I often question how this company is allowed to operate a fashion that is only best described as unprofessional, unfair, deceptive, fraudulent and borders a line of consumer law violations.

The salesperson, Gwen, was super courteous and helpful. She showed me exactly what I wanted and got me a great deal.

Looking for a sofa and went to Ashley to look around. My salesman, Chris came over and I told him what I was looking for and he thought about it for a minute and took me straight to 2 different styles of the sofa I brought. While we are doing the paperwork the store manager. Aaron comes by to say hello and see that every thing is going ok and ended up joining us. Told me everything about the sofa I was buying, not sales pitch just general information. We talked about our dogs etc. Most pleasure, painless experience I’ve had with the two of them spending money!

Our salesman and the manager were fabulous ! Very helpful !

Initially I had a great experience in store in April. Once we left, it ALL went downhill. We got our delivery and the wrong bed was delivered. Ok cool. We called and went in store. After the run around we finally had an exchange put in. We kept getting multiple delivery dates and no bed. We are now in September and we STILL do not have our bed. That makes 5 MONTHS of not getting the product that we ordered AND paid for. So Ashley has our money and doesn't care to see that we receive our product. Tried to call about getting a refund for everything and am being told NO!!!!!

After sitting on many couches and finding out our best fit Chris "didn't know" that we included the huge ottoman in our order. After receiving our couch we had to place another order and wait another month for our ottoman. Delivery was charged and he gave my husband a $80 to the store to get ripped off on something else. I am not happy at all about the service here and will not be going back.

Reached out MANY times for repair on furniture i bought warranty on & was on many occasions met with SILENCE, I would've saved my money had i known that it would be this hard to get repairs

I walked in not sure what I needed, and Rhiannon Pierce approached me, she guided me to exactly what I needed! Would buy again from Ashley furniture! Thank you Rhiannon!

Aaron the sales manger is awesome to work with

Outstanding customer service from Hunter Cates in Lafayette La.

Excellent customer service. Highly recommend for all of your furniture needs!

The store was great and the guy who helped me was awesome. But I warn you all to not purchase from this company. I have had so many problems with the DELIVERY! Bad communication, I have had 4 deliveries canceled or messed up. I cannot understand how this can be so messed up. NO ONE seems to even know why my delivery didn't get on the truck today for it's scheduled arrival. I get a text it is on it's way then I call to check up on the time of arrival and I'm told it was cancelled? WTH? And why do I not get any phone call? And I get so many mixed messages I really do not know who is in charge, nor do I think they know! The DELIVERY has been a NIGHTMARE and I am in tears.

Terrible customer service! Paid cash in full for my kitchen table with barstools that match my island in January. Delivery date was for April. April turned to May, May turned to June, now June has turned to July.... so I want a refund and now I have to wait 20 days to get my cash back! Absolutely ridiculous!!! Do NOT buy from this company. They are basically a scam!

The staff was absolutely phenomenal! Extremely friendly, informative, and fun. Devon and Carlos assisted myself and fiancé specifically. Besides their winning personalities they were super knowledgeable about the furniture along with providing beneficial health facts certain pieces of furniture can bring. They exceeded customer service expectations treating us as if we were long time friends! We left feeling extremely confident in our new purchase and will definitely be going back! 10/10 recommend! P.S. I absolutely loved Devon’s magic tricks in between paperwork.

My purchase experience was great, got my chair in a week. After I received the chair, I realized I didn't want the chair and called the store and said no problem come back and we will exchange it for another chair and they would pick up the 1st chair and bring me the other chair. This is where it all goes bad, I think I'm on the 4th delivery date and still don't really know when it will be delivered. I really don't think they know what's going on either with the chair delivery either. I see other reviews with people having trouble with getting their furniture. I think if Ashley was just honest up front and told their customers we can order your furniture but you will have to be patient with delivery because we just don't know when you will receive your furniture. I think people wouldn't get so mad if they were warned up front about delivery dates issues.

Simply one word to describe this place - PHENOMENAL! From the staff to the products to the buying process. All the staff are so friendly and caring and in no way pushy as many people in sales can be. The whole process was smooth and stress free. Everyone is great but most importantly a HUGE thank you to Mr. Carlos and Mr. Aaron for making such a big purchase for us, so easy and effortless. We are IN LOVE with our new bed frame and mattress and will definitely choose this place and location when purchasing other home furniture in the future. I would highly recommend this place to anyone!

I had a great experience with Chris at Ashley Homestore in Lafayette. He kept it fun and exciting. He also assited me greatly in financing my couch! Will definitely go back.

Outstanding customer service and product.

Excellent staff and knowledgeable sales personnel. Would definitely recommend Ashley to friends and family

Carlos is the best!!! He explained everything to us throughly! We will beck back to see him Thanks The Comeaux’s

Carlos is Amazing!!

My experience at Ashley was wonderful. I went to several other local furniture stores and had them be really pushy and even rude at times. Rhiannon was helpful and gave me time and space to look and make decisions for myself. She was supportive and gave me the information I needed at critical times during my decision/selection process. She was knowledgeable about everything from couches to bedroom furniture and mattresses. I highly recommend her and can’t wait until my purchases arrive.

Great service! Great attention to detail! I highly recommend this store.

We had the pleasure of working with Olivia. She was so sweet & patient! She made the buying process so easy. She helped us figure out exactly what would work for us &our home. Definitely recommend going met Olivia if you’re in market for new furniture.

Donovan was exceptional help alongside a great team of staff. Excited to continue business!

So Avon was exceptional help! Great team of staff. Excited to continue our business with this store!

Loved my experience! The workers were very helpful and happy to get you the best deal possible! Hunter was the one who helped us, highly recommend!

Great salesman and a great experience in buying furniture Chad is a highly-qualified salesman recommend you ask for Chad Renard

Neil was amazing wish I could give him 10 stars!

It was a great experience. Hunter was very friendly and helpful.

They are very helpful and know the furniture and it’s components. The store is very organized and clean. I would send all my friends and family to Donovan.

Mrs. Gwen customer service was great!! We are very satisfied!

Ashley home furniture online is the worst I order a twin panel bed & dresser since 2/17/22 I received half of my order 4/12/22 now I have to wait until 5/10/22 for I was text / told that I would receive both items on 4/12 . poor and I mean very poor customer service every person you talk to seems like they don’t have a care in the world and I’ve been asking for someone hire up and still haven’t received a call . I will never order from this place again .

Beau was very helpful and quickly responded. Thank you Beau!

We went in to look at possibility of purchasing a desk from the Lafayette LA store, we met Gwen Simon and store manager Aaron. Well they treated us like we were family took time to show us other furniture. We ended up buying a wonderful desk plus a fabulous recliner at an outstanding price. We are very pleased, satisfied and blessed with the entire experience. Ronnie&Rhonda Langlinais

Devon is so patient and made buying essy for someone who is indecisive! Great sales team. But the actual communication between the sales team, delivery guys and Customer Service is so frustratingly not functional. Took 4 months to resolve my item getting delivered to the wrong house 2 times and the wrong item 3 times! I called CS 4x total and nothing was resolved until I physically went back to the store to speak with a manager who did fix it.

It’s not every day you walk out of a furniture store saying, ‘Well, that was fun!’, but that’s exactly what I said today leaving Ashley furniture in Lafayette, LA! Our salesperson, Devon, greeted us right away when we walked in and was not only patient and knowledgeable but entertaining as well! He was training Ryan today and was very happy with the service and knowledge that Ryan already has with the company! The store was very inviting and we were not pressured at all! We are very happy with our purchase and experience from today and can’t wait to place our new items in our new home! Thank you!!

Great service! Very polite, professional, and patient staff. Our salesperson, Devon, in particular was very personable and by the end of it felt like a good and trusted friend. Answered all questions with confidence no matter how many were thrown at him. We never felt rushed or pressured, and he worked with/around whatever factors were presented. Even entertained us with magic tricks along the way! Would highly recommend shopping with Ashley furniture. Service like no other!

Chad was very helpful. He walked me through the entire store going over dimensions and helping me try and find the perfect couch for my house. He helped me find something within budget and was very forthcoming during the entire process. I only knock off a star due to selection. I wish they had more of what I was looking for in store. Small quip though. Very helpful crew!

Aaron Arceneaux and Donavon were great. Helped with everything I needed. Great taste and style!

Very pleased with the service I went in the store and purchase my living room set definitely a great place to shop And the guy who helped me out choosing my Living Room set was very respectful very honest and super Patient Show me around thank you Ashley HomeStore

My salesman Devon was very helpful and nice. He gave me great feedback on the questions I asked and also informed me to things I didn't know. I'm a very satisfied customer.

I bought furniture in July of 2021. I did not get all of the pieces until February of 2022. I set up delivery for March of 2022. On the day of delivery, I was missing several furniture pieces. After speaking with several customer service associates and an in store representative at the Ashley store in Opelousas, Louisiana, I was told that furniture is given out on a first come, first serve basis and I will have to wait until June of 2022 to get the rest of my furniture.What type of business practice is this?!!!!

Sales Associate Rhiannon was very helpful. Will recommend her to friends.

My sofa was received with a huge black stain and I was told I was going to receive a new sofa. Waited to months called and they had to knowledge of this so they only offered to send a tech out to try and clean the stain. I don’t recommend

Rihanniona Pierce was excellent she was patient with me while I made my choice. She was super helpful and I am very appreciative. Thanks Rihonnana stayed late til I returned with my money. Thanks so much can’t wait for my sofa and dinner table Allison Mooring

Today was a very great and enjoyable experience. I will definitely be back. Customer service was outstanding!!!

I would not recommend doing business with Ashley HomeStore. There is literally been no communication regarding the status of my order placed over 7 months ago. We were told when the order was placed to expect the item in 2-3 weeks as it was in stock and ready for shipment. I’ve called countless times for updates and always receive varying info.

Our furniture specialist Devon was amazing. He took his time to explain everything to us, made recommendations and also gave us the needed information to make a decision on what we needed in our home. Aaron stepped in and helped us with making our selections work for our budget. I will definitely return to purchase more items for my home from this location. The service provided makes me not want to shop anywhere else!

I had a great experience

I had the absolute best experience ever with Mrs. Gwen, our lovely sales person, and the store manager Mr. Aaron Arceneaux! The knowledge Aaron held, along with the composure was applaudable. He assisted us and helped trouble shoot issues with grace. Five stars! 10 out of 10 will go again!! I will be using my local Ashly indefinitely!! 👏🏻👏🏻

Sales associate Hunter Was very professional and catered to our needs and budget. Would highl recommend Ashley and specifically Hunter for sales

Very very nice people thanks so much with all y’all’s help

Our salesman was very knowledgeable. We mentioned what we were looking for and he was able to take to different locations within the store to show us pieces that fit our descriptions.

Devon was super helpful and attentive. Helped to make my vision, a reality. We will be back!

Chad was very helpful and helped me to find the perfect sectional for my house. The selection was great, and the speed at which they will be delivering is really incredible right now. Would recommend

Hunter is so patient and helpful. He encourages you to take in all the information to best help YOU, understanding that everyone’s needs/wants are different. Best furniture rep I’ve worked with yet!

Beautiful furniture! So refreshing to experience GR8 service & to see so many smiling eyes(wearing face mask but eyes do smile)! Thanks Chad for being so patient with me & exceeding my expectations!

I really like Ashley furniture store. The service was quick and friendly. If they don’t know the answer they go elsewhere to get the answer for you. Debra Doucet

They had what we wanted. Hunter got us a great deal.

Very satisfied! Neil helped through the choosing and buying process. Appreciate all the help to get the best plan that would fit my budget. Can’t wait to receive my bed set!

Donovan was my furniture specialist and he was so very helpful in determining the right furniture for my home. He made sure to ask me lots of questions to figure out my needs. The buying process was very smooth and I’m so excited to receive my new items!

The sale lady was Amazing and understanding, she answered all my questions that we need to know about the Purchase we made.

Recently purchased sofa and recliner. The sales staff was informative and friendly. Prices were very competitive with good incentives. Will recommend to my friends.

Great service. Devon is really informative and the suggestions are very valid to the questions we had. Overall best experience. Devon really knows what he is talking about and makes sure you have a really good experience with the store and the things you are trying to buy.

Sales staff and management were helpful, friendly, and knowledgeable. Very happy with my overall experience!

Our salesman was very friendly and helpful. He let us look at some items on his notebook that wasn't on the floor. We found something we liked and made the deal. Great place to shop and I was really surprised about the quality of the furniture.

Such a quick and easy process! Very helpful!

very knowledgeable. and professional. we were in and out in less than 30 min.

Quality furniture Knowledgeable sales person.

Hunter was very helpful and not pushy. They had a great selection of sectional sofas to choose from. Great prices and awesome financing.

My experience at The Ashley Store in Lafayette, LA was nothing but top notch. Every employee was pleasant and helpful. They were willing to work within my budget and helped me find what I was looking for and what I liked. I found that each employee helped one another. I never felt hurried and they gave me full attention. I found everything I was looking for and it turned out to be a pleasant experience. I highly recommend this store and the employees. I want to personally thank Ms. Gwen who took care of me personally. It was nice working with such a nice and professional lady.

My salesman Neil Salvador is amazing!!! He is knowledgeable, accommodating and follows everything through. The commitment he brings to his job and customers is quite refreshing!!! Lafayette location - Westmark Blvd. ask for him, you will not be disappointed!

Excellent Products. People very polite and willing to help and provide information

Devon Faul was Super, very knowledgeable and informative, yet gave us our space to discuss. The Bedroom Set was by far better quality than elsewhere. Nana and I are very pleased with Ashley Homestore

Great experience so far! Friendly salespeople!!!

Very helpful! Our salesman did magic tricks while we waited to purchase our furniture!

Nice people. Good prices.

Our sales Rep was courteous and knowledgeable of what my wife and I were shopping for and made the process a pleasant experience. Thanks Michael Young, great job.

Furniture is beautiful and salesman and manager were amazing. However, it has taken over 7 months for our items to come in. It was finally delivered, and the nightstand was left off. So they will have to make a second trip next week.

They were great people with great customer care.

The ease of shopping at Ashley is amazing! My salesman was very helpful and knew a lot about the furniture I was interested in! This is the 2nd time I buy furniture from them and it was as awesome as the first time! I highly recommend them for their professionalism and high quality of furniture!

My husband and I went to Ashley searching for living, bedroom and dining room furniture for our new home. We were immediately welcomed to the store by Devon Faul with excitement. We found pretty much everything we needed and wanted and knew the quality of the furniture was hands down the best! He really cared about what WE wanted and not once tried to steer us in another direction to go with other pieces. He really made the purchasing process super easy and saved us so much money! 10 out of 10 recommend shopping at Ashley Homestore and requesting Devon as your salesman!

I purchased a piece of furniture today, I had the most welcoming experience with Aaron & Devon. I walked in yesterday not knowing what I wanted & they were so helpful. I can’t wait to get the rest of my furniture from these guys & Ashley Furniture.

George & Neva Meche we walked in Ashley's in Lafayette la. looking for love seat/ recliner this gentleman walked up to help us show ed us what we were looking for h was a great help., no pressure. Thank you Neil

Very pleasant sales staff and manager was very helpful. Low pressure but easy place to purchase furniture. Plan to go back

Neil was super helpful, and the store selection was outstanding.

Very poor communication throughout the entire process. I completely understand the delayed shipping times and had no issue with that part of my experience. But each time I received a call from an Ashley representative I was provided different information. The last delivery I received was marked as fulfilled 100% when there were actually 3 items missing. We are now 4 months out from my last delivery and I have still not received the final 3 items. They aren’t even in process despite my contacts to the Ashely customer service line multiple times. I visited the store today and I am hopeful to eventually receive my final items.

I have purchased Ashley furniture for the past 12 years. From bed sets to living room furniture. Today I made a larger purchase than normal and Donovan didn’t make me feel pressured. He was extremely patient as I went back-and-forth.

Sales person are very helpful and accommodating and very knowledgeable with everything thank you Ms. Gwen and Devin you guys are the best!

Purchased a living room set, price was awesome and Ms. Gwen was very professional, Black Friday awesome deals going on til 12 midnight@ Ashley Home Store

Pleasant shopping experience. No hassle salespeople. Friendly customer service. Highly recommended. Neil was great!!

Chad was so helpful! I went in with my vision and they helped me find it and purchase it so quickly! I was in and out in under an hour!

No pressure salesman, very friendly and took the time to get to know us and what we needed. Highly recommend!!!

Our time is valuable but so is the furniture at Ashley. We were able to shop with ease. The showroom in Lafayette had a ton of options to choose from. Every single person we came into contact with was genuinely nice and helpful. Our salesman Neil was outstanding, we could have sat there all day listening to his story’s . Will definitely be back to purchase in the future.

Great delivery drivers, swell guys. Very helpful. The reason this is a 1 star review is because I ordered a couch in March and received it in July... messed up. Gave me two right arms. I asked for them to fix it and they keep returning with more right arms, why is this so hard for them? The delievery drivers even knew it was wrong but someone in management doesn't know their lefts from rights I guess

Welcomed and each staff member not just the one attending to us hustled to get us the best deal.

Chris (aka Dr Sleep)was awesome. He helped me pick out the perfect dining room table. Make sure it was in stock so I could get it fast!

Aaron is the best! Everyone is super helpful and kind.

the customer service was great and the sales rep and the manager made sure I was satisfied and took they time with me to get the best price ever.. I was soooo happy when I left...

We relocated to Lafayette after losing almost everything in Hurricane Ida. Being well aware of the possible shipping problems due to Covid, we were not looking forward to having to purchase a house full of furniture right now. We knew it had to be done though. So, one night we came in looking to start off our quest with the purchase of a new bed. Chris, our sales associate was very helpful and informative. Where this particular store really shines & I do mean shines, is behind the front desk. Michael "Mikey" is truly an asset to this company. He stayed after closing to make sure everything was ordered and correct. A few days later, we recieved a call from the delivery department. There was an issue, our mattress would be ready for delivery in just a few days. However, our box springs wouldn't be available until after Jan. 1st. Not wanting to put a nearly $2,000 mattress on the floor until the box springs could be delivered. So back to the store we went to talk to the one man who made me feel like a friend and not just a commission. Michael was so polite, kind and helpful. After everything we have gone through in the last few months, he really made me feel like not only was I an actual human being. He spent quite a long time trying to find a solution for us, that WE wanted and not just a "here's your only option" kind of attitude. He talked with us and not just TO us. This young man really went above and beyond. He is still working on making sure we have a complete bed for our first night, in our new place. I have the utmost confidence that he will get things resolved, because that was his promise to us. "To do everything he could possibly do." (There are a lot of warehouses to search.) Yes, it was his job, but he could have simply told us there was nothing he could due (and blame it on the shipping issues going on right now with limited manufacturers stock). Not for a minute did he make us feel like we were a bother, inconvenience or that our feelings didn't matter. We told him how wonderful he is but, we also wanted the rest of the world to know as well. So Ashley Homestores if you are reading this: Michael in your Lafayette store deserves a raise, promotion and hopefully some praise for giving your company a heart, in a time when that seems to be missing in this world.

Such friendly service from Donavon Mayo. He was so patient and answered so many questions. I think we found our new “go too” furniture store

I will definitely visit this place again !!!! The atmosphere was great and very entergetic.Mrs.Gwen was great ,friendly and lovely to have as my sales person . We told her what we wanted and she didn’t disappoint Thanks definitely will be returning Lynette and Deondrick

Customer service of sales staff is Paramount

I love going in and looking around! I got a leather sectional for our new home. Neil was so informative and knowledgeable of Ashley's manufacturer and warranty! We felt very confident in our purchase! I just went back into the store today and got two bookshelves, a coffee table and an end table. I asked for Neil! He remembered me...and checked on the status for my sofa right away! I'm so happy with my service and can't wait to see my new furniture in my house!

They have a great team of people and their furniture is great quality that last a long time.

This store and the people who work there are the reason that I am a returning satisfied customer. They are friendly, patient & efficient. They actually make shopping a fun experience as it should be!!♥️ I can’t express how great a team they are. They take care of every important and minor details. I won’t be going any where else

We love our piece and are so excited for it to be delivered to our home!

Worst customer service I've experienced in a long time. Within weeks of receiving our couches, they started to deteriorate with fraying and splitting seams. I have been trying since JUNE to get someone to help me. Customer service gives you an 800 number to talk to someone out of the country. Was promised multiple times that I would receive cushion replacements and have yet to receive them. I've reached out to the store and our sales rep directly and still have not received any help. I am beyond irritated that I paid for couches that did not even last 2 months.

Ms Gwen was very helpful. great, Easy going experience finding a dresser in the store.

Lots of beautiful furniture to choose from. Gorgeous store! Friendly staff!

Worst customer service I have ever experienced. I have left may 2 reviews in my life and the fact that I’m taking time out of my day to leave this one should leave you with the impression that I’m not one to complain. It’s been 6 months since I purchased my furniture, I spent an ungodly amount of money, paid cash and never received a single update, follow up call , or a simple. The store number sends you to a 1-800 number. You can’t not understand anyone and very rude. I understand that times are crazy with supplies for every business, but I have scheduled multiple delivers and had to take time off of work to be at my house between at 5 hour window of time for them to cancel on me 3 times and didn’t even receive a call or text to let me know that they were not coming until the time frame had expired. Heed my warning do not do business with this company. You will regret it 0 out of 5. Update: they did it again said that I would get my order delivered for sure this time and again took off of work again and no furniture. At this point 5th time. DO NOT WASTE YOUR TIME OR MONEY!!!!!!!!!!!!!!!!

Courteous sales personnel and great furniture options.

The salesman was so knowledgeable, He helped us by knowing his product. Also helped us get the best financing. He also treated us like family Thank you Neil

Helpful and knowledgeable personnel. Quality merchandise. Reasonable prices.

OK, this is an update to my one star review in early October. If I could give them a minus 5 star review I would. DO NOT BUY FROM ASHLEY, they are deceitful and once you pay them it takes months for delivery. I canceled an order and was told it takes 15 days to receive a credit, checked with customer service today (15 days) and said he would contact refund department for a refund ASAP, then I asked how long, his answer: ANOTHER 15 DAYS. If you want furniture hassle free with no anxiety ,do business elsewhere, Lafayette has some really good stores that are not a huge chain, Ashley is NOT one of those stores. I filed a BBB complaint and if that doesn't work then an attorney may speed this up. Again, this is a MINUS 5 star company. Do your business somewhere else. DO NOT BUY FROM ASHLEY FURNITURE IF YOU WANT TO BE HAPPY.

Overpriced furniture that takes half a year to get to your house. Calling in to ask when my furniture will come? And they tell you 2 more weeks. 2 weeks pass, call again, now it will be 3 months. I regret purchasing any furniture from the place and will not repeat my mistake in the future. Edit: I bought my furniture in July, its now October and now it is supposed to get here in January.

Needed a tall dresser but had issues with ordering it on line. I went into local Ashley store to get assistance. Joe was very helpful and knowledgeable. New dresser will be here next week.

Amazing store, customer service is A-1, needs were meet immediately l, ask many questions and all were answered with great knowledge of the products I was inquiring about, 10/10 would definitely be going back.

Neil is a terrific asset to this location!

Order a bed frame in July and the told me it would be available in September. It is now the middle of October and they say it wont be available until January. If you actually want your product go somewhere else.

Great customer service Plenty of merchandise to chose from

I have had a bad experience with this store. I was told that my full sectional will be here within 4-16 weeks. My time and delivery was scheduled a week in advance. The day that I received my couch, they were early, didn’t call and only two pieces were delivered, and they were left on my front porch, and they had MY contractor sign for it! I called to speak to a manager, Isabelle was the manager I spoke to. She was so rude, unhelpful and completely cut me off on multiple occasions. After she was “done” speaking to me, she just passed the phone to my sales rep., Courtney Campbell is her name. She has been extremely helpful and more professional than Isabelle, the manager. Her attitude was basically “We have your money now, you can’t do anything about it so deal with it.” I do NOT suggest buying from here. Courtney is the only asset they have right now.

Still waiting on beds we ordered 6 months ago we get told they will get delivered on such and such date and still have not received the beds amd we switched the beds to a different kind to get them sooner and still no change this is ridiculous

I absoutletly love Ashleys in Lafayette, La. they have the prettiest n well made furnitire for an affordable price and the staff is just AMAZING.

Ms. Gwen was the best. She truly loves what she does and she went above and beyond to assure I got what I desired!

After waiting 2 months for my order, we decided to cancel our sectional.. another two months go by and still no credit on my card. Just wasted another 33 minutes of my time to cancel my order again. Selling items not available is bad business having to wait on the phone 33 minutes to cancel the order a second time is incompetence.

Devon did an amazing job helping my husband and I select the perfect furniture for our living room. He was very friendly, prompt, and helpful towards our needs and expectations. He made the all around experience very pleasant. He definitely listened to exactly what we wanted, along with our concerns which I definitely appreciate. The all around shopping experience was very professional, the store had seriously everything you can look or ask for in a furniture store.

Devon did an amazing job helping my husband and I select the perfect furniture for our living room. He was very friendly, prompt, and helpful towards our needs and expectations. He made the all around experience very pleasant. He definitely listened to exactly what we wanted, along with our concerns which I definitely appreciate. The all around shopping experience was very professional, the store had seriously everything you can look or ask for in a furniture store.

Donavan did an amazing job in lafayette la he brought in his manager when we need another opinion very satisfied

service was very helpful and management helped out alot

My Sales Associate Lillie Begnaud was very helpful and kind. We have returned to Ashley Homestore many times and asked for her assistance.

First off I’d like to express what a wonderful selection of home furnishings you all have to off your customers. When I first walked in I almost walked out.. 2 of your staff members looked me and never offered any help whatsoever.. Then a employee whom introduced herself and offered to help🙌🏽 Which I’m glad she did 🙏🏽 Very nice and welcoming and the fact that she was in training didn’t interfere with me getting what I went there for… she got someone that helped her through the process I can’t remember the young ladies name but I do remember Ms Gwen Simon!! Heaven sent…. She went above and beyond to help me get the sofa for my new home.. and gave me a experience I’ve never had in any other furniture store ever.,,, I will be back to shop hopefully I can have that same young lady and ms Gwen to help mw with my purchase….Thank you !

We had an amazing experience at Ashley Homestore! We worked with sales professional Gwen Simon and she was fantastic! She was friendly and knowledgeable and made us feel very safe and secure with our choices. The prices were great as well and it was even better that they had some great deals and sales prices.

I would give this store a zero rating if I could. My son and daughter in law spent quite a bit of money buying furniture for their new home during the Memorial day sale. After being given several different delivery dates, they were told their furniture would be delivered September 14th. After calling today to verify, there is no delivery or date of delivery in the near future. Buyers beware!

Place is a scam ordered furniture back in February , told us the delivery would be made on July 15. Well that day passed contacted them they told us middle of September, had to contact them . Then was told again today it won’t be delivered until October . Still no specific date. Manager called the people who had the furniture but guess what someone kept hanging up , basically playing games. So that means we put 2000$ down on a sofa set & no one can get in contact with the people who have the furniture . I would not recommend this company to my worst enemy. “Why would you take my hard earned money” but not deliver/give a specific date for a product. Every time we call they never call back as promised. Every time we go to the store they insist on telling us they’ll call us but still don’t call. & Then told us again today that they would call us with a specific date but still didn’t call .

Aaron and Chris made the experience pleasant and were very knowledgeable of the sectional we purchased.

Chris and the general manager were a great help and great service when helping me pick out a New bedroom set.

When you’re greeted with a genuine smile and Hello, you know you’re in the right place. It didn’t take long to find the perfect sofa. Thank you!

It was a great experience until I went to Home Furniture and found that I could get tempurpedic for $1000.00 cheaper.

I'm really pleased with my visit today. They answered all my questions and genuinely cared. I encountered a minor issue and the manager Aaron rectified it immediately. He went OVER and beyond. I honestly can't stress this enough. THE MANAGER AARON & HIS STAFF ARE BEYOND AMAZING!!!! PLUS I rather their product over Rooms-to-Go EXTREMELY over priced furniture.😑

I will not be purchasing anything else from this store and nor will I be suggesting this place to anyone. I saw a mattress that was 11-15$ a month if you financed so I decided to check it out and I really liked it and I got approve. When everything was said and done my monthly total was 120$ a month and even after asking where at he extra cost comes from I was just talked in circles. Not even my paper work can tell me why it’s so expensive. My bed is already bowing in the middle and I’ve slept on it for a total of a month, month and a half. I have also had nothing but trouble with the finance department trying to get my date change, they even charge me a 20$ late fee for there mess up. I definitely don’t recommend them at all. Go to wcc and save your money.

Nevaeh did a wonderful job accommodating us while we finally made a decision. Thank you so much for your time!

We were looking for living Room Furniture and Neil was our salesperson he was very helpful and his customer service was excellent he answered all questions and was very knowledgeable on everything and he took his time to walk us through we are very glad with our purchase

Unprofessional

Salesperson (Neil) was awesome, made us feel comfortable and confident. The store had a huge selection, we shopped, we bought. We found the selection of products all seemed well built and sturdy. Would definitely shop and buy again. Prices were reasonable for good products. Ok so here is my update: 1- checked with order status dept and delivery not for 13-15 weeks 2- company took my whole payment, not a 10% deposit but the whole sum of money, who does that? 3- called store for a cancellation , was told can’t cancel until 30 days are up from day of order. 4-getting suspicious about this companies method of operation, even Amazon won’t charge you until the order is ready to ship. As of now, today 9-27-21 I could only give 1 star rating. Not giving up but unless something good happens after October 2nd I would advise you to shop somewhere else.

5 ⭐️ excellent product & courtesy..They really did a awesome 👏🏽 job on making us feel comfortable…Thanks Ms.GWEN @ Ashley Home Store in Lafayette,La

Always quality furniture. Devon helped me with everything I needed for my purchas

Very nice, knowledgeable and polite sales rep, Nevaeh at Lafayette store. Spent time with us looking for furniture.

The customer service is horrible. They have no idea what they are doing. The delivery dates they send and confirm will be changed without the customer having knowledge of. When you try to get customer service or someone to explain the discrepancies they will just tell you sorry and they have no idea why they have made multiple mistakes. If you call corporate they will hang up on you after they tell you they don’t have access to look at your account.

Horrible experience I have been waiting over a month for my mattress.They delivered 2 pillows and the base and keep pushing date back for mattress.I will never ever purchase anything from here again.

Nevaeh was unexpectedly helpful with helping me select and affordable couch that fits my living room perfectly. If she's in the showroom I can guarantee you'll leave with what you wanted and a silly grin on your face. The furniture is all quality and the selection is unbeatable. I highly recommend Ashley HomeStore!

I'm devastated to learn that the furniture I ordered in August won't be in until Feb 2022. I wish I knew this sooner !!! I mean my living room will be empty for 6 mos .....I'll never order from them again !!!

Thank you Gwen, for your courteous service today and helping me to pick out mattresses and in my search for an office chair. Your friendly, and courteous but not overly pushy, and stayed within the budget I wanted for my guest-room. I will definitely call you again when I’m ready for my next furniture Purchase. Kay

I would recommend anyone and everyone to Ashley Home Store of Lafayette, Louisiana Westmark Blvd. location for a number of reasons. The main reason being first class customer service. We didn’t leave the store with questions, we left with excitement. My fiancé and I entered the store looking for a king sized mattress for when we get a house together after we get married. Devon Faul was eager to help and that he did. This is where i would strongly recommend people to this particular store. Devon took his time to show us and explain to us about all of the different mattresses and the benefits of each. After listening to the problems we have when sleeping and when getting out of bed in the morning, he guided us the mattress that will be perfect for us. He made the entire experience as easy as it could get from start to finish. After leaving the store my fiancé and I are 100% satisfied with our experience and will be returning for future purchases.

Our salesperson was also the manager over the Temper Pedic mattress department. “Chris” was very knowledgeable and professional. He made our visit very educational whilst creating an atmosphere of warmth. I would certainly recommend Ashley Furniture and encourage you to ask for “Chris” or “Dr. Sleep.”

Corteney did a great job, greeted us at the door., allowed us to browse and shop alone and was ready to assist us when we needed. Very friendly, she made the purchase fun and comfortable.

I came in back in April of 2021, we ordered love seat, sofa and recliner. First the salesman told us that they would pick our old furniture up which was a lie. Then we were told it will be here in May. Then it was July 1st to July 28th, then August 5 to August 10th now today I’m told September 18th. This is ridiculous. I ordered online my end tables and got them in two weeks. I mean this is upsetting. What if this was a bed and I had nothing or had given my current furniture away on a promise to deliver. No one can explain to me why I have been pushed back so much but it’s Covid. My suggestion is Ashley’s need to stop selling furniture if Covid has them lying to customers!!

Paid cash for several pieces of furniture. We were told everything was in stock and would be delivered within 2-3 weeks. After not hearing anything for over a month, I was told it would now be close to October before getting our pieces (over 3 months later). We were told they would check on the order and I would receive a call back. Never happened. I guess they figured they have your money so they're good. Won't buy from here again.

My paid for furniture took well past the delivery date to come in, the delivery guys weren’t very nice, and my 2 throw pillows STILL have not gotten to me after purchasing in March. I called and asked where they were and they told me the store signed off on it as though they had given it to me and my local store would reach out to me to correct the issue and I still haven’t heard back.

Bought great furniture there.

Thank you to Mr. Chris for an exceptional experience today!! Enjoyed my visit and your charming personality!!! I will highly recommend this store and Mr. Chris to all my family and friends. 🤗

I love the furniture here. Everyone that worked with me was very kind and patient. The associate that I saw was out of town on vacation, but he still took the time to check up on me and make sure that I had everything that I needed. When I returned to the store, another associate helped me out, including the store manager, to make sure that I received the best deal possible. The workers here at the Lafayette store are very committed and dedicated to their customers and make sure that you leave there happy. Everyone works together. It had been a while since I bought something from Ashley, but I'm so glad that I did!

Do not go there!

Donovan was AMAZING! Couldn’t have asked for better! He helped guide us every step of the way. He answered all questions that we had and management greeted us as well and asked us how everything was! I will definitely be going back in the future to purchase here With Donovan! ASK FOR DONOVAN!

From the moment I walked in, I felt that my needs were met. The sales person was kind and knowledgeable and there was no pressure; I felt very comfortable walking around looking for a sofa. And then, I found it! The exact one for which I was looking! The best part is that it’s made in America! I will definitely return to Ashley Furniture!!!! Thank you!!!

Monday I called to cancel a item because I wasn’t going to be home and they called me wensday saying we rescheduled for Friday so I’m here today waiting on my items because I got a Text From Ashley home furniture saying my items were being delivered today and a women told me they redid it for the following Friday and Just completely hung up in my face so I still have no information about my items I paid for

Worst experience EVER! Shop elsewhere people 😾

Ms. Kathy did a great job helping us find & purchase what we were looking for.

Very pleasant and helpful.

Neil was an excellent salesman and informative. I was satisfied and happy with my purchase.

First time buyer from Ashley Furniture in Lafayette, LA. Horrible Experience! Had 4 different delivery dates. Kept getting pushed back. Finally got my delivery almost 2 months from purchasing in store n was missing one item after all that time. Of course sales people are gunna be nice they want the sale but the distribution side horrible. Even my sales woman quit. Michael and Isabel were rude at this location n horrible customer service. Unless you wanna wait months for your items this is the store for you. Will not be a returning customer! If I would of known I would of canceled after first push back date. But me being a first time buyer didn’t really know but I learned after this experience. Do not sign the paper until you test everything n make sure they have your whole order! N the nerve of 170 delivery!

Great selections and wonderful customer service!

Looking for a new sofa. Chris Shorter helped us at the Lafayette store. He was great. He gave us freedom to look around and shop, but was there for us to answer any questions or concerns. We really appreciated all his help. The sectional we want is not in stock, but we will probably order it in the next few days if we don't find anything else.

After going to 5 stores we finally found a bed fram we liked here a d the buying process was easy

We purchased a sectional in April 2021, paid cash. Was suppose to be delivered in 8-12 weeks max. Now it is delayed til November. Worst customer service ever. No one has any idea why this is happening. They scheduled a delivery 2 weeks ago then canceled the day before and no one knows who scheduled it. I had a friend go in to purchase same sectional and they told her 8 weeks. Still selling the same product and telling people false delivery dates. Worst company ever!! Sales man said he would get with his manager and try and find out and call me right away !! Lol. Never called!!!

Michael was so knowledgeable and helpful! He got me just what I wanted in a short time. Great experience would definitely recommend him and our local store. Thanks

Great customer service!

If you are looking for a friendly and helpful staff member go visit Nevaeh, at Ashley Furniture, along with her two managers. We love shopping here!

Neil did an excellent job! Top notch salesmanship with an absolute great and helpful attitude. I would highly recommend contacting him for your needs. Well done!

Ashley Funiture in LAFAYETTE: We recovering from the two hurricanes that hit Lake Charles and destroyed our home. Today’s service was impeccable and the staff and manager was nothing but helpful, patient and not pushy. They made an overwhelming process of picking out furniture for the whole house actually enjoyable. They were in tune to our style, made excellent recommendations and knew their stock like the back of their hand. Thank u all for a great experience and I give y’all ten stars across the board. If you are in need of furniture, these EXEPERTS will help u out!

I had the best service at Ashley Furniture 😊

Lillie helped us and did amazing at helping us find all the pieces we needed. We will definitely be back. The manager was also so very helpful with everything!

Lilli, was super sweet and knowledgeable, what she didn’t know she asked and the management was on site to help. She made buying a new bed really easy. Go see Lilli.

Very friendly staff. Helped us with all our needs very fast. Love the furniture we bought

We were greeted immediately and found exactly what we were looking for. and it was on sale! will definitely stop there again

Found my chest of drawers to match my antique bed. Perfect piece to complete my bedroom! Beautiful showroom, quality furnishings!

LOVE the living room pieces we chose; so pretty and comfortable!! Very helpful & personable sales person. (Thanks, Neil Salvador!) Was able to get a piece price matched which sealed the deal for us to buy here, plus we saved so much we were able to get 2 other much needed pieces for our bedroom. Future furniture purchases will definitely start here!

Stopped just to browse, not really looking to buy today. However, Ms Kathy Lafleur was such a pleasure and so helpful, I found the perfect living room furniture at a great price.

I ordered a rug from Ashley in Lafayette, La on January 1st. The rug was suppose to come in mid February. Well by April I still hadn’t heard anything so I called and they told me it would be a couple more weeks. I went ahead and canceled the order. Here we are almost 3 months later and I have yet to receive my refund. I keep getting excuses as to why I haven’t gotten my refund and I am tired of it. I have given them plenty of chances to make this right. I hate posting this because the time really is nice but enough is enough.

I think our salesmana name was Carlos and I'd say he's the best furniture salesman In town. Their furniture was nice and the prices were the best I've seen lately.

Very bad sale representations. Tell you one thing then 5 minutes another. Said mattress was going to be about 2 weeks then went to 3 months. Told them could not wait 3 months and refund my money and now they want 10 percent. I don't think so.

Easy and simple experience. I knew what I wanted before I ever went to the store so I wasn’t up for a sales pitch. Luckily I didn’t have to hear one because the staff was very nice enough to hear what I wanted and give me the time to decide on it without pushing products in my face.

Great sale. Not overpriced for delivery. Quality furnishings!

Don't buy Anything at Ashley Furniture Store!They charge their customers a 10% restocking fee on their furniture when you try to cancel your order before it's delivered, and once the furniture has been delivered you CANNOT GET YOUR REFUND BACK even though the furniture or mattresses are still wrapped in plastic & in boxes with the straps still on. And on top of that their delivery driver hit my ceiling fan with a mattress and now my fan makes a loud buzzing noise. Other furniture store take unopened or unused furniture back for refund but not Ashley Furniture store. And they also take very long time 4 to 16 weeks for your furniture to be delivered. I will never set foot in that furniture store again!!!!

👎🏾👎🏾 From my experience as of June 20, 2021 If you buy furniture or mattresses that still wrapped in plastic and in box, once the mattresses that’s still wrapped up in a box and it has been delivered in your home they WONT refund your money; you will be Stuck to keep it!! Manager could have make an exception and refund me. DON’T BUY ANYTHING THERE! You CANNOT get your money back; I know from my own experience.

Our visit to Ashley Home Furniture Store in Lafayette was a good experience. We found the furniture we wanted and got a great price. Donovan was very helpful with selling us the furniture. He also showed us the Tempur-Pedic mattresses and went over their great qualities. We will definitely return soon to purchase one.

We had a delightful time looking for a new coffee table. They had a large selection and were very helpful finding one that matches our desired specs. We found just what we needed.

Bought a furniture set from here in March 20, 2021. I was told it was going to be a 6-8 week delivery. We were accepting of that at purchase. May 18 I get a call telling me my furniture was going to be delivered on May 21st. So we give away our old furniture to someone who could use it. When the delivery truck shows up all it has is the chair and ottoman. This was never informed to us that it was going to be a partial delivery. My wife calls and asked them about this. They apologized, gave us a $400 credit, told us the sofa would be in late the following week, but the love seat would still be another several weeks. We were very appreciative of this and thanked them for their help. Next week comes and I get a call on Thursday saying I would have a delivery on Saturday May 29th. We'll we aren't going to be home on weekend so I reschedule delivery for Tuesday June 2nd. I stay home that day from work to wait for the delivery and the sofa never comes in. I get on the websites online messenger and the person on there tells me it won't be in until August 10th!!! So I get on the phone a get a call center, the lady on there looks into it and tells me their was an issue with the truck and it would have to go back to the warehouse and I should get a call in 24 hours to reschedule delivery. I thank her for her help. 24 hours later I do not get a call. I call the call center again, the first person either hung up on me or we got disconnected. The 2nd person I talk to tells me she is going to send an inquiry to the warehouse and I should hear back from her in 24 to 48 hours. I never hear back. My wife calls the Lafayette store. The lady she talked to, Ysabel Corbello, says she sorry she does not see where our furniture ever made it to the warehouse in the first place and it would still be a few weeks (this is the same person that told us it would be in the week after the chair and ottoman.) She gets a message to the manager to call her back within the day. No one calls back She offer us another credit but we decide we want to go in to get this resolved. She tells us coming in Sunday would be best because the store manager Andrew Adams would be there. We go in Sunday June 6th to talk to Andrew, he calls the warehouse. They said they do not have our sofa but he will put it on high alert and should only be 3-4 weeks, at this point I can't believe anything anyone is saying. He also says Ysabel who gave us the 2nd credit had no right to offer a 2nd credit and we could not get that. He keeps telling us he will do whatever it takes to resolve this but offers no help. He also keeps passing the buck and says he is not responsible for the factory or the warehouse. When I asked him to see my bill on the computer he shows me one number of what I owe which is $1,500 less than what I thought I owed. I tell him to print out the invoice so I can have this. If this is the case I will accept the issue. Well when he comes back with the invoice he comes back with two invoices. One with the price he told me and the other with the missing $1,500. The $1,500 is what was already delivered along with delivery charges and I do owe that also. He tried to make it seem like that was already paid for me WHICH IT WAS NOT. At this point I'm so aggravated I tell him to come pick up the furniture that's at my house. He says once delivered it cannot be returned. He gave us no resolve. TLDR: This place has the some of the worst communication I have ever seen. The call center gives you a completely different answer than the store, nobody is on the same page, and however long they tell you on your furniture, be prepared to wait longer. Also, if they try to give you a partial DO NOT ACCEPT. You will not be able to return if you don't get your other furniture.

Super easy and helpful. No pressure . We enjoyed our experience at Ashley.

We were promised fast delivery and it’s been since November 2020 waiting for a rug. The same as our furniture. They do not have service after the sale. I have told all my friends not to buy there because they can not service you after the sale Never will buy there again.

The entire experience is wonderful! Nice relaxing atmosphere and people , and the six guest experience when you really need the best in healthy sleep knowledge!

I was immediately greeted when entering the Ashley Home Store in Lafayette! Although I had called a couple days beforehand, I had asked for my contact with whom I had spoken with by phone. He greeted my friend and I and immediately we felt at ease. We all sat and were able to discuss what I would like to purchase. We were both so impressed with the friendliness and courtesy we received. I feel I was treated special and the salesman had my best interest at heart. I feel I received the best possible deal and as we left the store we decided there is no other place we would go for furniture again except Ashley! Thank you Ashley Home Furniture for making my shopping experience one I will always remember.

We looked at several sofas and found the one we wanted. Miss Miller was a great help.

I recommend that if your in need of quality leather furniture please visit their store. The knowledge and compassion that was displayed to us was beyond the care of customer service. The young lady that work with us was very knowledgeable about our needs and we are thoroughly satisfied!

Good.....................

I was helped by Gwen and she was very patient and willing to work with us on special discounts and various ways to to get what we wanted while staying within our budget. Excellent overall experience and service! We will be going back and I will be asking for Gwen!!

Great service. Good quality. Reasonable prices.

They were great, they instantly came to help and when I described what I needed/ wanted they knew exactly what and where to find it. It was a quick process and I was in and out and a happy camper!!

Good environment, no pressure, sales person was very knowledgeable on items we looked at (Nevaeh Miller). Store was very clean displays kept neatly; well placed.

Sloan was very knowledgeable and was a pleasure to deal with. Always giving us options, ideas, and solving issues. She is just so personable and friendly, my wife and I could have talked with her for hours. She rocks!!!!

Donovan was exceptional! He made my furniture buying experience worth every dollar spent. From picking up on clues to understand my style, to getting me the best mattress. He is my go to guy for furniture. 10/10, would recommend him for anyone looking to purchase from the Lafayette store.

They work hard to make your vision come true! Aaron is the best! Super nice, and helpful!

I like the quality of furniture they sell. So much to choose from

This is the worst furniture place to ever buy from you're better off going to Home Furniture or rooms to go unless you want to fight to get your money back after they tell you it's going to take up to two weeks to get it back so better off going somewhere else

My husband and I ordered a bedroom set TWO months ago. We were originally told 4-6 weeks our furniture would be delivered. 4-6 weeks came and went no phone call, nothing. Crickets. I called, they told me a date and that they would call me the day before that to set up a delivery time. Day before came, no phone call. I called just to find out it wasn’t getting delivered that date, in fact they couldn’t deliver for a whole week there after. Repeat this process TWICE. Told a delivery date, no phone call, no show. I’ve called now 6 times to talk to a supervisor, in which I am told someone will give me call back, no one ever calls. This is unacceptable business and I will be taking my business elsewhere and also warning future customers about the beyond horrible customer service! I will be in contact with corporate to make sure they know this location is terrible.

Sales people were very friendly and helpful in finding us the sofa bed we were looking for.

Salesman was very helpful and was taken care of right away

Ms. Begnaud was very nice & friendly. She was very helpful.

Great Furniture.

Gwen Simon is the BEST sales woman EVER!!!

Great customer service!

Horrible service. .. We ordered items back in January they said February would be in. Never got a call. Called numerous times to find out delivery date they said March. We call in March because we didn't hear anything they said April. We decided to call corporate & they couldn't find order because it was under wrong phone, wrong name & address. Finally got somewhere with corporate they find out our item was a re-select. Meaning it was discontinued need to go to store & pick something different. I looked online there was nothing I wanted, but they pushed us to try select something. My fiancé asked to cancel item, but then had nerve to say they were going to charge us a 10% fee to cancel. How I earth is that right??? They ordered something that was discontinued & because there isn't anything in store you going to charge 10% cancel fee. We wouldn't have it so we called escalations office spoke to two very helpful great women that got it taken care for us. This store has officially lost my business.

We had an appointment @ 2pm and arrived about 10 minutes early. Gwen Simon greeted us almost immediately and confirmed our appointment. She graciously showed us around and carefully listened to our interests. We shopped for a sectional sofa. She showed us pretty much their entire selection. We eventually decided on one and ordered it. This was our first visit at this store. We had lost furniture in Hurricane Laura & Delta and are still in the process of replacing it. We understand that there is a furniture and appliance shortage due the pandemic. Our furniture should be delivered in mid July. Because of the value of our order we received a generous discount. Overall we were very pleased with the service. Ms Simon was very helpful and patient with us.

My wife and I went shopping today. Our salesman Donald Richard was very helpful and professional. He worked with us during to be able to get our furniture delivered to our new house in July. We look forward to doing more business with you in the future.

Disappointed customer I am disappointed that I received a date of delivery for 4/27 and it never arrived. I called Ashley and it was pushed back to June with no communication from Ashley. I had already cleaned out my sons room of all his old furniture before I found this out. I’m a very disappointed customer.

This is about my sales representative... I had a great experience at the Ashley Homestore in Lafayette, Louisiana. My sales representative was very attentive, respectful, helpful, & nice. This is about customer service... When my nightstand arrived one of the drawers was broken. I called customer service, which were not helpful, and they told me to send an email with pictures of the broken part and a little more information so I did. The recording said they would call within 24 hours. Waited 3 days...no call. If I had to review customer service they would get 3 stars. I called my sales rep back, after waiting 3 days for customer service to callback, & he took care of it immediately and had a new nightstand on its way within about 30 minutes. He was an amazing rep.

The store prices and online prices are different. Do you research before buying. The store doesn't receive the online price info so although it's the same company, everyone has different prices. RIDICULOUS! everything in the store is "4-6 weeks" but is "in stock". Not the case! It means these products are on a list to be made by manufacturer, but not actually in stock. Had to cancel the order which took a week since their policy is your cancellation request gets put on a list to the store manager who then calls you at their convenience to verify cancellation and try to convince you to purchase item anyway. Amazon and Walmart sell Ashley furniture and only lists actual in stock items. Ordered my end tables for $100 a piece less from Walmart and received 1 week later.

Went in to look at mattresses Courtney was very knowledgeable and patient. Very pleasant experience. Can’t wait to sleep on my new mattress!!

Jessica was very nice. She waiting while I decide on what I wanted and my and my mother debate on what color I needed in the dining room.

Very clean and nice selection. Our sales person was patient no pressure and understanding spent well over two hours with us. Got the customized section and best works for the space we had to work with. Over all highly satisfied with sales portion. Delivery 4-6 weeks due to back stock which I get is COVID related hoping that’s the real timeline.

Employees were friendly and helpful and were excited for our new sofa to arrive in a few weeks!

I went in alone and looked around. I was assisted by Donovan and the info he shared with me was great. My husband and I decided to drop in after supper at 8:15 pm. Nevaha and Michael both helped us because Donovan had left for the day. Both Michael and Nevaha were excellent at answering all our questions and making us feel comfortable about our purchase. They never once made us feel like we were inconveniencing them because it was late.

The furniture is very nice and reasonably priced. Our salesperson was so patient and easy going. It was a pleasurable experience.

Chris was super helpful and knowledgeable on all the products we asked about. Fun, friendly guy! Highly recommend!

Ordered furniture in April. Finally part of it came in August. Now it’s November and still have not received my full order.

I bought a recliner from AHS 5 yrs ago and decided to replace it. Went to the store and met young salesman Devon. He showed it to me online and they don’t make my same one anymore but he said this was its replacement. Looks like same online. I was worried about not getting to try it out in store first b/c I never buy furniture without sitting in it first. I even asked if he could have it delivered to store for me to try out 1st, but he and a lady salesperson both assured me it would be no problem to return it after delivery as long as it hasn’t been over 72 hrs. The chair was delivered a month later and looked like my old one but as soon as I sat in it, I realized it was much smaller. I immediately tried to catch delivery truck as it was literally rolling down my street but too far. I called immediately to store but they weren’t open yet. Called Cust Service and they said the manifest has to be turned in before they can set up a return since truck is still on the road and it shows in the system that it hasn’t even been delivered to me yet. He said call the store in a few hrs. I did and spoke to a couple of people b/c Devon was out. Wed (day of delivery), Thurs, and Friday, I spent several hours on phone or in person speaking to multiple people in the store (2 trips to store) and to corporate office Guest Response Team. Cust Svc said they could do a Return but I’d have to pay a re-stocking fee. He suggested I go through store b/c he said Mgr can waive the re-stocking fee. Devon said the store Mgr was out but he’d have him contact me Friday. He told me don’t worry Mr Allen, it was within 72 hrs so we are going to take care of you. He knew I was requesting to return it but I did agree to see if they had anything I would like to exchange it for but they had nothing I liked. Mgr did not ever call me Fri as promised so I showed up Fri evening in person and met Mgr Andrew who was very condescending and said it was my misunderstanding and my misperception and took no responsibility for what the salesperson promised. He didn’t even offer to have devon come have conversation with us about it, and he seemed very uncaring and indifferent. He handed me a brochure, told me to call Guest Services and told me it was their policy to not return any furniture because of Covid19, yet he could not show me that policy and there were people in the store sitting in recliners, lying on mattresses, etc. i sat in chair one time and i had both of my vaccinations over several weeks ago. It sounded fabricated to me. Devon had never once said I misunderstood him or that I couldn’t return the chair. Yes we did see if I wanted to exchange it but he specifically agreed I could return it and mentioned it was no worry since he had texts from me that I had contacted them about it on date of delivery and he said as long as it was within 72 hrs. And Thurs when I told him I am starting to get the feeling that y’all are trying to stick me with this chair, he never indicated there was an issue and simply said it had to go through his Manager but “don’t worry, we are going to take good care of you”. Since Andrew passed the buck to Corporate Guest Services, they have promised me twice (fri and Tues) they were going to have a Supervisor contact me but so far...nothing. Their brochure says “if for any reason your experience was less than perfect, we also invite you to call us directly…“ Well I’ve called them 5 times since Wednesday morning. It seems like nobody wants to take care of the situation even though I was misled about the return policy. I also feel I was misled that this was supposed to be a replacement chair for the one I wanted but the dimensions ended up much much much smaller than my previous chair, so it was their mistake to direct me towards this chair as being a “replacement“ for the one I was actually looking for and talking me into buying it assuring me it would be no problem if it wasn’t the right chair. And if that wasn’t enough, the exact same McGann chair made by Ashley furniture is being sold new at WCC furniture in the same city for about $60-$70 less! And no, I did not buy it there. This chair is too small for me and I’m not interested in it, period. But you’d think they would work with me on returning this chair. The least they could have done would be to take back the chair but charge a re-stocking fee but then wipe out the re-stocking fee as a price match to their competitor, since the price difference on the chair is probably about the same as a re-stocking fee. This is the most frustrating customer service situation I have found myself in as a retail consumer (and also as a previous retail sales manager) in my adult life. It’s like once they have your money, you’re screwed. And if you talk with Mgr Andrew, he’s going to be very smug and not want to be bothered. He’ll simply say it’s not our policy, here’s a brochure, call them. In meantime they are telling me it needs to be handled by store mgr because it was the salesman’s fault. I feel like a ping pong ball as the store and corporate point fingers at each other and nobody wants to do anything about returning this wrong chair!

This the worst furniture store don't ever buy for them it's been since April that I order furniture here and still never received it

Nevaeh Miller is a Rockstar salesperson...friendly, kind, helpful, and super professional...

Our furniture assistant was great. My husband was not precise on the furniture that he wanted to purchase. He changed his mind quite a bit. The furniture assistant was very patient and very kind. We ended up coming back the next day. We were able to come to an agreement on the furniture that we wanted. The Furniture Assistant redid the paperwork and we were on our way. We are expecting a bed with base in a week and a half and a leather sofa in 2 months. They even had the color leather that my husband wanted!!! Truly it was a wonderful experience on both days.

Great furniture, a bit pricy but excellent quality. You definitely get what you pay for. But ther delivery dates are way too long and the delivery logistics are a disaster. The delivery drivers are not professional at all. When my furniture finally came in it was missing pieces and Ashley is giving me the run around to get the rest of my furniture. It's a shame it will not let you review someone with zero stars. Will never shop with Ashley HomeStore again

(Translated by Google) Excellent customer service (Original) Muy buena atencion al cliente

Service was very informative. Patience and kindness was shown through the whole process with a very nice selection of furniture.

Great customer service. Will definitely be returning.

Had such a great experience at Ashley Furniture with sales consultant Jessica, she seriously did all the work for us and made our visit much more relaxed and comfortable. Also, prices were hard to beat compared to other stores.

I have never in my life had such a horrible experience buying furniture before this! Still don’t have a couch ordered in January. Had to call twice about a missing shelf on a tv stand that was exchanged a month later cause the delivery person advised picking it up “ain’t gonna happen”. Still waiting for that supervisor to call me back. This is a ridiculous experience. Never again!

Aaron and Michael hands down are the best. They were not pushing at all and were extremely patient. I will definitely be calling them when I’m ready to make my next purchase.

If I could give a 0 I would!! Ordered beds March 19. Pushed back the date 3 times since then. I paid cash for the beds. Asked for refund. She said I had to wait on a check. If you haven’t delivered the beds in 3 months you won’t send my check quick enough!

We bought in February two Power Sofa’s with head rest and an end table and (coffee) Cocktail table. Having a minor , major to us, Andrew the floor manager helped us out by allowing us to change an end table that was behind in delivery. We chose the end tables and ( coffee) Cocktail table that came with the fabulous couches. The Assistant Aaron Arceneaux along with Manager Andrew made the Earth move to have us get the furniture in our home in a very timely manner. Ashley furniture gets 5 stars from Mike and Sue Prudhomme in Lafayette, Louisiana. Thank you to both Andrew and Aaron for giving us “Peace of Mind’.

Courtney was a pleasure to work with. She let us browse and didn't try to constantly increase our order. She also looked online for matching pieces that were not in the store. Very customer service oriented and of great assistance. She offered great prices and made purchasing easy.

Had an overall terrible experience with this store despite making two purchases and liking the first one a fair bit. They will do whatever it takes to make the sale and refuse to accept their fault when you need to get a refund. I have heard different stories about whether or not I can even get a refund while dealing with a loan they wanted me to take from a predatory company. It’s an absolute mess and cannot at all recommend anybody shop here. I had the salesperson, Don, even call me to try to convince me that the sale I didn’t want was good; he really just wanted to argue with me without hearing me out at all. I have dealt with car salesmen before, but they look good compared to the tripe at this place.

Recently made two purchases, a bed frame and a mattress/foundation. We have received the bed frame and like it, not too bad of a situation there. The mattress situation is completely different. I have been trying to cancel the mattress order for a variety of reasons and have had multiple discussions with salespersons so far to only encounter even more dissatisfaction and added confusion. I can’t recommend this store at all for the way they have treated me and my wife when it comes to the mattress order. I was called by the salesperson himself, Don, so he could argue with me about the situation instead of try to understand the problems we had with the process. I have never had a customer service experience go so awry like this.

Devon at the Lafayette location was a great salesman he was very helpful and patient with me Great service Thanks Devon!!!

Customer service rep was extremely helpful, knowledgeable, and patient with my fiancé and I. He thoroughly explained to us and was easy to talk to. I highly recommend Ashley furniture to anyone !

I thought the store was very nice. The selections of furniture & mattresses are good quality. What I don't like is you're not told off bat that they check your credit for your merchandise. I was told 2 different things by first the salesperson, then the finance manager. Other than that, there are some friendly staff members & I really enjoyed Mr. Chris & he was extremely helpful!!

We enjoyed our time with TJ and found such comfortable couches and beds.

Salesman Carlos in Lafayette helped me find the perfect sleeper couch and dining table. He even moved the furniture around to see how it would look next to other pieces I was interested in! He wasn't too pushy and gave me time to think about what I wanted and even encouraged me to come back to purchase the next day. He patiently and kindly helped with financing (which took no time at all) and helped me save the most money I could on my purchase. I love Ashley Home for their amazing up-to-date looks and the prices are way better than all of the other stores I went to. I will always come back to buy all of my future furniture purchases!

Our salesman, Michael, was great. Not pushy. Knowledgeable of the product. Great service!

Excellent customer service!!

Chris S. at the Lafayette location was awesome to work with. Great guy! He really helped these first time furniture buyers for a new home throughout the process.

Awesome experience, customer service was A++, Carlos was the man, got us in a brand new loveseat and couch, just an overall great experience, will absolutely be buying here again!

Everything was EXTREMELY clean and very organized! All the staff were very helpful and very sweet! Michael Young did an AMAZING JOB making our first furniture shopping experience effortless! He was very patient and cooperative and very helpful!! HIGHLY RECOMMENDED!!

Sales Manager Corteney was friendly and helpful. Purchased living room furniture 1-18-21. Was told delivery would be Feb 15 and March 4. When you call the store number, you talk to customer service dept, not a person in the store. When asked to speak to a store manager, they can only email him and have him contact you. Now I’m being told delivery of one piece this week, the second piece possibly next week and the third piece April 8. Now we’re having to walk in to the store this week to speak to someone. I asked about cancelling my order and I would be charged a 10%cancellation fee ! Never will I recommend this store after this fiasco. Furniture is hard to shop for and once you pay the prices you pay, you would expect better than This.

Great Customer Service!!

Very helpful and and knowledgeable about their products. Thank you , Uzair, for your assistance.

Mrs Gwen Simon and TJ Chessher were so helpful and patient Both were extremely nice, we couldn’t of asked for better service. Best customer service we have had in a long time. Thank you both Crystal D Romero

Order made November 8th. It is now March 8th and I am still waiting on 2 pieces of furniture! I paid for all of it and I WANT ALL OF IT! Don't try to call the local store with the local phone number because you will be rerouted to Mexico! "It only goes to the store on Wednesdays and Thursdays." WHAT?!?! I am so tired of the promises, lies and 1/2 truths! I AM GIVING THEM 1 STAR BECAUSE IT WONT LET ME GIVE THEM A "0"!

Got exactly what we were looking for

Great options available,prices are amazing and Aaron Arceneaux made our whole experience easy and fun. He was knowledgeable and made excellent suggestions to help my husband and I find a dining set for our home. I would 100% reccomend Ashley Homestore and Aaron to friends and family! Update: delivery of furniture was on time within the time frame that was given when purchased. The delivery guys assembled the furniture in no time and were super nice!

The salesperson I had was very sweet kind and knowledgeable. She wanted to help as much as possible and did. The furniture itself is beautiful and affordable. I purchased and definitely will be back again Jenny Handschin

Friendly, knowledgeable people with a great selection of home goods for every style and taste! 👍🏻👍🏻

I must say friendly service but my table came in three weeks after the expected date. I ordered a love seat and sofa the same day, the sofa came in but not the loveseat which will be in approximately in another week!!!!! Go figure Once I get my order in I will never do business with Ashley Furniture again

Great experience, great customer service. Highly recommended if you're in the market for furniture.

Courtney was an amazing salesperson!!

We were checking out Furniture Stores possibly for a future purchase. We walked in Ashley HomeStore & was greeted with a #1 Warm & Friendly Hello my name is _ & offered her services if we had any questions we thanked her & said just looking! #2 No High Pressure Sales. #3 They have Beautiful Furniture. We spotted the perfect Living Room Furniture #4 Had Affordable Sale Prices #5 Knowledgeable of Their Products. The Mattress Doctors Demonstration & Knowledge in the Mattress Dept. had us excited about having a good nights Sleep. Great Friendly Sales Staff we Highly Recommend Ashley HomeStore! #6 We Purchased all our Furniture! Thanks to Corteney Sales Manager and The Doctor!

Love my bedroom set! Great customer service 👍🏻👍🏻👍🏻

Corteney Campbell helped me picked out the perfect mattress and got me some of the best deals! She was very informative and super friendly! She knew her stuff and took pride in what she does which made this buying process a memorable one! All the staff were very nice and welcoming, I definitely recommend this store!

Great experience, great furniture! We received a warm welcome and great service!

I am happy with Mr.Tyler.He is so professional in handling a customer. Because of his kindness and smart way approach to help us to find a sofa with our exact requirement.we are so happy with his great help.I guess he knows what he doing. R, Fikadu

Found exactly what I needed and Gwen was WONDERFUL! After a stressful year, the service I received after a warm welcome was so appreciated.

My experience with Ashley home store in Lafayette Louisiana was a very easy-going educational and professional experience. I would highly recommend this store for anyone looking to furnish their home with high-quality furniture and bedding. The staff here is Top notch easy-going and made the whole process easy! Thank you so much Chris AKA (Dr. sleep)and Miss Courtney!!

Got the run around when trying to get delivery info. Went back to the store and talked my salesman, he gave me his card with personal cell number. He told me to call him at certain time and he would have info I needed, well needless to say that was a waste as he never answered the call ( tried multiple times ). He also told me in store that I would get a refund on the delivery charges due to the issues, yea that didn't happen either. Also I'm still waiting to be called about the rest of my order that hasn't made it in yet. We love the pieces that, that's not the issue. Customer Service Sucks!!

Doesn’t seem that they care about customer service once they get your $$. Seems that they will tell you what they need to in order to make that sale. BUYERS BEWARE!!!

BEWARE!! Read ALL these comments/reviews from people over and over again complaining about the poor customer service and horrible delivery dates. We spent ALOT on Black Friday was told the delivery date would be February 4th. After reading reviews at the end of January, I messaged them and asked if they could confirm that our sectionals would still be delivered and they then stated it was pushed back to the 23rd. I didn’t make a fuss because things happen right?! Today 2/13, I message them again because it’s close to the second delivery date and now they are stating it won’t be until MARCH 3rd !! Mind you I have never ever been contacted by this company about my order being delayed. Horrible customer service and they lie about delivery. Never again will they have my business and I urge the next potential customer to look elsewhere. Social media is powerful! They sure were quick to take my deposit. They didn’t delay that! 😡

WOW... I'm impressed with Ashley's Furniture if your looking for the BEST I recommend you make it your first stop...I'm 100% SATISFIED!!!

Update: I purchased a bedroom set on 26 October. Got most of it on 24 November. When the set was delivered, there were no side rails or slats for the bed. I immediately called Ashley. The lady I talked to said that I should have specified that I needed the bed rails. She was very rude. After more than 10 trips to the store, and too many calls to count, the bed rails were delivered on 9 February. Customer service was very bad, in store help was even worse. Tried to get a refund in January for the bed itself, but was told that all sales are final. Will never shop at Ashley Furniture again.

TJ was ABSOLUTELY PHENOMENAL. Everything else has sucked. We purchased a couch and was told it would be 2-4 weeks for delivery. Since then, we’ve gotten nothing but the run around. The delivery date constantly gets pushed back, our pieces aren’t being built, so on and so forth. Super fed up with this experience and we just want the couch that we spent hard earned money on.

Ordered bunk beds for my daughter back in September. We were told it would be 4-6 weeks for delivery. In December we were scheduled for delivery and got a call saying the side boards were damaged and we would get the bed sometime in January. FEBRUARY 9th, we were finally scheduled for delivery and AGAIN got a call saying the bed wouldn’t be delivered. This time it was due to the ladder not being shipped. I am LIVID. We will never order from Ashley furniture again. I know of several people who got their items immediately after purchase, this is careless and very unprofessional.

Great service, quick, helpful, great financing options, couldn't be more impressed!

Experience in the store was wonderful, however, the second we left the store everything went downhill and it went downhill FAST. I understand covid has thrown a wrench in EVERYTHING but we have been given false information 3 separate times. It’s absolutely ridiculous. I went against better judgment and ordered from Ashley now I’m REALLY wishing I would have spent my money elsewhere.

The staff was very knowledgeable and helpful in assisting us with our purchase.

The staff where awesome very helpful . love the place

Employees were very helpful! Lots of great furniture!

Gwen and Andrew took care of us. Gwen definitely made us feel like welcome family members from the moment we were greeted. Everything was done from the greeting to the close of sale to make us feel respected and appreciated. I will drive here to buy my furniture if need be

Jessica was so sweet & helped us find everything we needed for a great price!

I was greeted by the store manager as soon as I walked in. The manager and the staff made me feel at home. I was introduced to a salesman, and he was very friendly and knowledgeable about the living room set that I purchased. Great job guys. I’ll most definitely will shop again and recommend Ashley Furniture Store.

Tyler was very helpful and worked with me and what my needs were for my living room and dining room. The selections were incredible and the prices were on point with my budget! Thank you Ashley Home!!

Great place! Staff is extremely helpful and did a great job answering all of our questions. Also, store is clean and well kept.

Michael was very helpful! He made our experience enjoyable!

Very nice people and good furniture. No pressure.

I bought a sectional sofa from the Lafayette store with TJ. He was very helpful, knowledgeable, and gave good customer service. Coming back to buy a dinning room table later.

Just bought a sectional sofa from here. TJ was our sales rep. He was very helpful, knowledgeable, and nice. I would highly recommend anyone to come here to buy your furniture! Edit: This was not the stores fault but a company issue. We bought our couch in January. Paid in full at the time. It took THREE MONTHS and about 50 calls to get my couch delivered. The staff in this store were amazing but corporate needs to do an overhaul on the shipping and processing of orders. I understand that there are complications due to covid and other current events. But taking 3 months with not a single text message, email, phone call, nothing, is completely unacceptable. Not to mention I was given multiple delivery dates in the 50+ calls I made and each one "fell through". Its one thing to say hey we do not have it yet. But a completely different thing when you straight up lie to me 4 times. Rant over. Recommend the staff in store. Great and helpful people. But until they get their delivery network fixed. Do not buy from them.

I recently purchased a sectional. There was some miscommunication on the delivery side and the location of the furniture in transit and I was super frustrated when making the call and finally getting a person in the store. Courtney took the time to explain all of the details of the operations trouble they were having and where exactly my furniture was. The outside customer service line needs some serious work but the local team were fabulous and kept me from canceling my order.

Absolutely HORRIBLE experience so far. Came into the store October/November looking for a couch and was told we needed to order it ASAP if we wanted it in for December, which we did. I completely understand that COVID has caused backups, but the lack of professionalism and false information is where I am frustrated. We were given an estimate that our couch would come in last week, so we called to confirm. The lady who answered said that our couch was ready, but the love seat would not be ready till the following week. We were slightly annoyed, but the lady said we could pick up our couch first. When we arrived at the store the lady had no idea what we were talking about and said that neither of our pieces were available for pickup. Completely confused how we were told it was ready for pick up when it was not. While at the store the lady said our couch would be ready on January 19 (today) and loveseat would be ready January 26th. Just called to see if our couch was ready and it has yet to get pushed back again another week. This situation would be a lot less frustrating if we were given more straightforward answers. Not even sure if we will receive our couch any time soon due to the lack of cohesive communication. Will never ever purchase from Ashley Furniture again and I highly recommend others to stay away unless you're okay with sitting on your living room floor for months.

Gwen was very helpful with my purchase. Great customer service

Great service and excellent deals. Will be back for the next time week need furniture. Highly recommended

We came to look for a piece of furniture another store could not get for us. Our salesman was TJ and he hooked us up! Great service!

Michael was extremely helpful looking forward to working with him.again.

Courtney was great, allowing us to browse first and get an idea of what we had in mind, and she helped us narrow our choices and take advantage of the great sales happening now. Will shop here again!

Today we went to Ashley Furniture to check out some furniture that we were wanting to buy. We were greeted by a wonderful salesperson name Gwen Simon. We were treated with over welcoming kindness and irrefutable knowledge. She walked with us , answered questions quickly with great knowledge of everything. We were extremely grateful that she directed us to what we wanted. We purchased the things that we felt we needed and did not need to go elsewhere to look. It was a great one stop shopping and are happy with our purchase.. Gwen Simon made it an effortless shopping experience!

Great customer service got us what we needed Chris did a great job assisting us

Our sales Corteney Campbell was amazing. She was super helpful and knew what to show me as soon as I told her what I was looking for. She helped us build our perfect living room

Great service, helpful & Courteney was pleasant & knowledgeable

We knew ordering furniture during the pandemic was going to be a hassle but we were prepared for that. What we were not prepared for was a total lack of professionalism. Communication from them was a nightmare. No one could give a straight answer about anything. We told them we needed this before December as we were expecting our first child. They assured us it would be delivered before then. Our arrival date was pushed back multiple times ( we bought this couch in July, was told October ETA, hasn't arrived, canceled order). When we finally asked what was happening with our couch, they told us it wasn't even built yet. Went elsewhere, was able to purchase in store, delivered two days later. DO NOT PURCHASE FURNITURE FROM THEM. MAKE SURE IT'S IN STOCK AND BUILT BEFORE YOU ORDER.

We knew ordering furniture during the pandemic was going to be a hassle but we were prepared for that. What we were not prepared for was a total lack of professionalism. Communication from them was a nightmare. No one could give a straight answer about anything. We told them we needed this before December as we were expecting our first child. They assured us it would be delivered before then. Our arrival date was pushed back multiple times ( we bought this couch in July, was told October ETA, hasn't arrived, canceled order). When we finally asked what was happening with our couch, they told us it wasn't even built yet. Went elsewhere, was able to purchase in store, delivered two days later. DO NOT PURCHASE FURNITURE FROM THEM. MAKE SURE IT'S IN STOCK AND BUILT BEFORE YOU ORDER.

After moving into our new home, we shopped at 3 different stores to purchase our big ticket items. Although the delivery schedule was slow, Ashley Furniture had the best selection of furniture that fit our style!

Wonderful service, got exactly what we needed.

Me and my boyfriend made our first credit purchase and the service we received was amazing! It took a long time for paperwork but other than that, i highly recommend shopping here for all your furniture needs !

Made a purchase on 9/7/20, which I was over charged on the protection plan and had to go back to correct, for a dining room and living room set. Day of purchase, my saleswoman said she had my dining room chairs in stock and were waiting on table. They called and scheduled delivery for table and chairs to be delivered on 10/8/20, which was the date promised the day of purchase. So I took off. They no call no show. I called main line to have a supervisor call me back, because we never could catch anyone in the local store via phone. Never did get a call back, 20 days ago. Today, 10/28/20, my table and love seat came in... no chairs. They obviously sold my chairs that were all scheduled (not estimated) be delivered on the 8th. Might I add, I had to take off of work to be there for this! So, I had to send back the table today until they can deliver the dining set together. What in the world am I supposed to do with just a table? Now, my new date for chairs, and hopefully table, is 12/4 & 12/27. My sofa is instead of 10/29, now 11/14. Living room chair is now scheduled for 11/6. The Ottoman 11/10. This is the most ridiculous thing I've seen. This is the third set of delivery dates I've heard. They will say it's Covid related but if that's the case, I'd have my dining room set. Now I've had to cancel Thanksgiving at our new home. Likely, Christmas if this keeps up. I intend to make this all well known to assist other buyers and the company in it's poor management. I doubt senior admin is unaware of local stores selling furniture or from under paid in full clients, all adding to the covid complications excuse. Update: (10-30-20) Still no call back. To date, I've yet to ever speak to a supervisor. Update: (11/29/20) Still without a dining room set, which led to cancellation of Thanksgiving at our residence. Large black gash on couch that was present upon delivery, still yet to schedule a time for someone to come by to see if it is removable. Pillow was missing upon delivery. I have email documentation stating they would reimburse the delivery expense and some off of the chairs, yet nothing posted to the original source of payment. Update: (12/22/20) The 2 chairs we awaited came into the store on 12/4 but went to someone else after we were scheduled the delivery for 12/9. Then it was stated it would be January, then February and now May of next year. Here is the email response of the representative: Hello, I do apologize but I recommend that Paige goes to the sales rep and ask for further options. The new date is 05/01/22. That usually means it is discontinued. I would ask for a sales manager. This is now out of my hands due to the dates. I will apply a 15% discount today on to your order. Thank you for your time and I hope you stay well. This is after she told us not to use the call reps. I do have email transcripts and have been asking for a supervisor but have never reached one. I am now requesting contact for an attorney to contact. I will be contacting local BBB, store manager and local owner. How can this even be capable of occurring? We also have damages from when the couch delivery was made that are unaddressed and a missing pillow.

Since the beginning. Ashley furniture has not treated us very well. They sold furniture we had the holding for us till we were ready for it, only a few months. Well for the sake of a sale they sold our item in the warehouse. So we were then left waiting months for our couches to be delivered. They also sold us a scam of protection plan on our couches. I was surprised a big company like Ashley is partnered with a scam. They obviously care nothing about their customers. In addition were misleading about of wonderful it is. The couches have been falling apart since day 1. There customer service call center is filled with people who don't know what they are doing. I will NEVER do business with Ashley again! If u look at mu review history it is filled with positive reviews. I love doing postive reviews. It really takes alot out of me to even take the time to do this. But if I can stop even one person from making the mistake we did. It's worth it.

Dont even bother unless you plan on waiting 4+ months, with terrible customer service, an arrival date that moves back every week and overall just terrible sales management. The furniture is meh. I paid in full and have been waiting 4+ months for rails to a bed set. Every time I call I either get put on hold forever, cant get anyone to pick up, get an excuse about “coronavirus”(over rails?) or the warehouse in Houston forgot to ship it out and the date gets pushed back another week. Every. Single. Time. Just go somewhere else and save your time and money.

Purchased furniture the first weekend of October got most of my pieces of furniture by the end of November... my last piece won't be in until February!!!! WCC had the piece that I needed in stock so I purchased it and Ashley did NOT give me a full refund on the piece that they can't get me until February!!! Extremely disappointed!!!

EDIT(6 days later): changing from 5 to 1 star. THE DELIVERY DATE WAS MOVED BACK 10 DAYS! AND THE RUG WAS SHIPPED VIA FEDEX TO THE HOUSE BUT I HADNT GOTTEN THE KEYS SO NOW IDK WHERE IT IS. #SCREWbyAshleyFORCHRISTMAS Went in looking to furnish my new home and got the best deals and service. Brian and Courtney were very nice and informative. The manger was there to answer all our questions. We spent 3 hours and changed our minds 4 times. But we saved 25% in 1 set and 35% on another.

was told to call back on the 16th to get my furniture before Christmas when I made the purchase called back on the 16th told me I wouldn't get it until February it's funny what they're telling you when it's depending the payment

My sales associate Courtney Campbell was phenomenal. She was very professional, knowledgeable, and considerate. She took the time to listen to what I was looking for and my concerns. I would recommend her to anyone looking to buy furniture. After a day of going to every single furniture store in Lafayette, Louisiana, I was most impressed with her and the furniture at the Ashley store.

It was a great experience Michael and the store manager was absolutely amazing you guys are the bomb thanks for everything

We really had A Great visit and our sales went person was Awesome

They lie about delivery dates, don’t Lee you updated when they delay your items, and won’t answer the phone.

Wonderful and helpful customer service. Will be back

Chris was very friendly knowledgeable and personable! He helped us with our questions about furniture and financing.

Great customer service. Great deal.

Edit to add a MONTH later .... NOTHING has been resolved, STILL without furniture and this "direct contact number" to reach the lady that was supposed to 'help' me has gone unanswered and unacknowledged. Highly disappointed with service is the understatement of the century. Spent over $15,000.00 and cannot get ONE straight story about delivery. Items piece milled together and VERY VERY LATE!!! Absolutely ridiculous. Was trying to reschedule delivery and in that time SEVENTEEN calls to my personal cell phone and ELEVEN automated calls to my employer. After delivery was confirmed (screenshot to prove) it was still postponed by Ashley. I can promise you EVERY person I come into contact with will KNOW of my experience and I will let EVERY person I know to buy from anywhere else BUT Ashley Furniture. It's a crying shame Hurricane Laura victims are being treated like this after LOSING EVERYTHING. It is pathetic and I promise I will sleep on the floor before one more penny is ever spent at Ashley. The only good part of this experience was the sales person when ordering the furniture but hey they were making one hell of a sale. Who cares about the customer after the fact!!!! Absolutely ridiculous!

I had a positive experience, they staff was so nice a friendly. Even tho I couldn’t decide on what bedroom set I wanted.

Update: I posted about 2 months ago about purchasing furniture on July 4th and only receiving a partial delivery. After my negative post, I was contacted and received another PARTIAL delivery of furniture at the end of October. I waited a few days thinking that I would be notified about the rest of my furniture. It never happened. I sent an email to the person who reached out to me after the first post....no response. Today, December 1st, I called the local store and was able to speak to a representative. You will not believe the estimated date for the 2 chairs that I am missing. The chairs are exactly the same but somehow one is estimated to be delivered in February 2021 ( my original purchase date is July 4, 2020) and the other one is expected......hold on for this shock......in 2025!!! Yes, that is what I was told.....the year 2025! My son is in 8th grade and he will not receive the chair that I purchased for his room until he is a senior in high school! I can purchase a car and pay it off in the time that it will take to receive a chair that I have already paid for!!!! THIS IS RIDICULOUS!!! I DEMAND A REFUND!!!! Ordered beautiful furniture from this location on July 4th. We were given a delivery date in late August. We were very pleased with the consistent text messages keeping us updated on our delivery date. Once the delivery date arrived, we were MISSING OVER HALF of the order. The delivery driver seemed to be unaware that this was a partial delivery. I called the store about a week or two later to get a status on the rest of my order. I was given a delivery date and told that I would receive a call 1-2 days prior to the delivery. No phone call and no delivery. I have called this store for 3 weeks straight, morning, noon, and evening....NO ONE EVER ANSWERS THE PHONE!!! They did not hesitate to take THOUSANDS of dollars from me for furniture, but do not have the common courtesy as a BUSINESS to answer the phone about furniture I have PAID For but do not have in my possession! DO NOT SHOP HERE UNLESS YOU CAN TOLERATE POOR CUSTOMER SERVICE AND ABSOLUTELY NO COMMUNICATION REGARDING SOMETHING YOU ALREADY PAID FOR BUT CAN'T SEEM TO GET DELIVERED TO YOU!

Aaron was excellent in every step. He gave me ideas and helped me with my decision.

Glenis, the manager, on Black Friday no less, gave me her cell number and worked with me to get me the most gorgeous dining room set saving me hundreds of dollars. Above and beyond

Great customer service, friendly and non hassling. Found exactly what we were looking for at an extremely good price.

Went in just looking for a king bed, showed me so many different options it was great. Got a twenty five percent discount and got a great bed. The service was so great April was the best service person she took her time to help find the right bed for us can’t say enough about her she is such a great asset to there company.

My experience with Ashley was incredibly disappointing. I'll tell you the story. We visited the store and found a sectional that we liked. We also ordered a new coffee table. We place the order and was told that it was going to take 6 to 8 weeks to get our order in. That's fine, I understand because of covid. 4 weeks later, we get a call to lets us know that our sectional model is not even being manufactured anymore. Not sure why it took an entire month to let us know this, but I can live with it. They tell us that we can have the floor model at a discounted rate. That seems to be an acceptable compromise. Now we had to wait for the coffee table. A couple more weeks pass by, and the coffee table is shipped in. Once I get it home and attempt putting it together, I realize that one of the legs is missing some of the holes necessary to put the entire thing together. I bring the leg in with another one that does have the holes to show them what was wrong. They tell me that they have a guy that works in the back that can likely fix it. After calling everyday for four days straight, they finally realized that he cannot help me and instead placed the order for a new leg without even calling me first. So, after a couple days of trying to get in touch with somebody, we got in touch with the salesperson that sold us the couch. We requested that she called us back after speaking with her manager within an hour. After 3 hours, we decided to just go visit. We proceeded to find the salesperson sitting in a chair near the front door playing Candy Crush on her phone. This level of service is beyond frustrating. One week later, we get a shipment of four legs. Which would have been good news if any of those legs had wheels that we needed. So I had to go back for the fourth time to get back the legs that I brought in originally so that I can remove the wheels from them. After two months, we have furniture that we can actually use. Part of the table is warped, but we are so frustrated with dealing with them, that we're just dealing with it. It was a horrible buying experience that I will not repeat. TL;DR - 4 different unnecessary visits, horrible customer service, and a warps table to boot.

Ask for Aaron or Chris. Both have been extreme helpful when it comes to finding exactly what you’re looking for. Never felt pressured to buy anything at all by either of them. I’ve bought a recliner and mattress from here and now I am buying a sectional. Great in store customer service

Do NOT order furniture though Ashley. We ordered in July as did several friends. They said it would be in in August. Then October, the. November. Although Ashley promised to send notifications by text if there were changes or delays, the only sent the original text, and never updated us as delivery dates continued to blow by. Hold times are atrocious, and customer service is terrible. They take your money, never deliver, and they're downright flippant about it. At this rate I expect they will be out of business before delivering anyone's orders. And since they're obviously paying salaries based on speculation not production, they will probably tank and declare bankruptcy without making good on deliveries. Buyer beware. If you've already bought, cancel now before you waste 4 months like we have. They'll lead you on indefinitely if you let them.

The WORST experience I had in my life. I will NEVER EVER EVER get anything from here again!!!!. There is constant lying from everyone. No one knows anything and the problem still isn’t solved.

The absolute worst customer service I have ever experienced in my whole life. Will never shop there again.

Getting the payment plan set up was a very good experience! But, I believe the sales rep could have been more attentive to us she seemed to only be interested in the sale and not us.

Never will I do business with this store again. Zero service after the sale can not even talk to anyone on phone in store goes to national switch board. Zero way to contact store. Was lied too by staff in store about order. Once they got your money good luck

If I could give a negative rating I would! I work for a non-profit charity, residential facility and we ordered some furniture for the residents rooms back IN JUNE!!! We are still waiting on delivery of said furniture. A co-worker had to physically go to the store to get an update because no one would answer the phone or return our calls. They finally scheduled the delivery of the sofas but said the chairs would be sometime NEXT YEAR! They just called and said one of the sofas is ripped so they will have to order another. So that'll probably take another 5-6 months. DO NOT SPEND YOUR MONEY HERE! This place is a joke and they should be ashamed of themselves.

Wonderful and professional staff. Quick and easy checkout. Will buy again!

I went into the store on 9/7/20; sales rep was very pushy (but helpful) throughout the process. We purchased a beautiful dining set for our new home and was warned by the sales rep that the delivery date may be delayed 6-8 weeks due to COVID but there is a chance the furniture could come in sooner than expected. My printed delivery date on my receipt was for 10/7/20. October 7th comes around and we hadn’t heard anything. Which is fine because we were warned it would be delayed. Two weeks later I receive a text stating that my furniture would be delivered on October 31st. Finally!! The day before they had me confirm through text and email that I was going to be available to receive the delivery. I did both of these things. That afternoon I receive a phone call from a rep at the Lafayette store who was RUDE. Telling me that my order was a partial order and only my chairs would be delivered. I was very upset because I was not warned of this ahead of time. She asked me if I would like my partial order of chairs only or would she like for them to hold it and whenever my table is in they can send it all at once. I told them to wait for one big delivery because it is pointless to only receive chairs and no table.. when I asked for a delivery time frame for my table, she was not helpful at all and pretty much told me she had no idea. Fast forward to now, 8 1/2 weeks later - still no furniture. Called the store only to be told that she can “schedule” a day and hope that it is not delayed again.. didn’t even ask which day I would prefer; took it upon herself to schedule a weekday. I am very unhappy!! I should have read the reviews before purchasing from Ashley because the reviews are HORRIBLE.

Just purchased living and dining room furniture from Ashley furniture. Sales floor has so much to choose from. Great value for high quality products. Exceptional service with knowledgeable and very helpful salespersons. Would definitely refer this store to family and friends.

Don't shop here, missed deliverary estimate by over a month. Takes forever to contact via phone. Finally after 3 months and over $1000 we get a box of wood to assemble ourselves. My fault for buying, don't make same mistake

Don&'t waste your time nor money here! I&'ve purchased furniture in June 2020 and it&'s now November and we have yet to receive our complete purchase. We&'ve been given several delivery date with no show and no call. I&'ve been patiently waiting as I know with COVID everything is taking longer to get but the no customer communication is what really bothers me on top of no delivery! Please don&'t waste your time here!

Never order anything from Ashley Furniture! They have the worst customer service! I ordered a bed in June and it's still in pieces in my room! It came in without a piece it needed. It took months to get that ordered now it's taken several visits to the store and long waits on the phone to get someone to come put it together. Everyone who works there is incompetent! I spent a TON of money with them! NEVER again!

Never order anything from Ashley Furniture! They have the worst customer service! I ordered a bed in June and it's still in pieces in my room! It came in without a piece it needed. It took months to get that ordered now it's taken several visits to the store and long waits on the phone to get someone to come put it together. Everyone who works there is incompetent! I spent a TON of money with them! NEVER again!

Never order anything from Ashley Furniture! They have the worst customer service! I ordered a bed in June and it&'s still in pieces in my room! It came in without a piece it needed. It took months to get that ordered now it&'s taken several visits to the store and long waits on the phone to get someone to come put it together. Everyone who works there is incompetent! I spent a TON of money with them! NEVER again!

Never order anything from Ashley Furniture! They have the worst customer service! I ordered a bed in June and it's still in pieces in my room! It came in without a piece it needed. It took months to get that ordered now it's taken several visits to the store and long waits on the phone to get someone to come put it together. Everyone who works there is incompetent! I spent a TON of money with them! NEVER again!

I 10000% do not recommend this furniture store! We purchased an island on 7/29/20 and the estimated receiving date was 9/30/20! The date got pushed back to the 2nd week of October, then October 22, then October 27! I messaged them online 10/21 and was told by Marla that our items were actually in and all we needed to do was set a delivery date! I set the date for 10/28! We received a text and email on 10/26 confirming delivery for 10/28! We received a phone call 10/27 *The day Before delivery* saying our item is actually NOT in and that it won’t be in until November 10 because it is on back order! It’s sad that their own employees even say the system they have set up SUCKS! I will N E V E R purchase anything from here again.

Brian was the best salesman. He gave us good advice, wasn’t pushy at all, and let us browse at our leisure. He made our shopping a very pleasant experience.

Chris was awesome. He was personable and wasn't pushy or hovered. I got a great couch for a fantastic price.

Fantastic salesman helped me in every way even when I had him looking up number after number for closest delivery. He went over and beyond and didn't try to press me to buy anything. I wish all the mattress or furniture places who has a team on commission, I'm guessing, was as non-pushy and patient. The delivery dates are a little far out as of 10-22-20 but, there was a couple devastating hurricanes so that's probably why. This is my second time purchasing mattress and furniture from Ashley and I will go back to this one if I have to ever buy any again.

After visiting several furniture stores in our area, we finally found this store and were thrilled with the selection. We found the perfect bed and the financing was great and the best around!

I do not recommend at all!! I ordered furniture since mid August. Everything I purchased was chosen because it was in stock. We are now at the end of October and I have yet to receive my furniture. Well let me correct myself, I received the wrong color loveseat. I have a brand new house I can’t utilize because I have no furniture. No one answers the phone there. I text my salesman and no one follows through with what they say they will do. They have scheduled delivery days and then they cancel the day of causing me to lose even more money because I took the day off. I now understand why they charge a restocking fee because they know the service won’t be up to par and you will be stuck or lose out on a lot of money. My real estate agent recommended them but she has already told me she will no longer recommend them because she received the same bad service. Their furniture is beautiful but it is not worth the trouble you have to go through. I’m glad the salesman never sent me the quote I asked for on the bedroom furniture because then I may be sleeping on the floor for another couple months.

First went here to purchase table and chairs walked in picked one out immediately took them 45+ minutes just to try and get a price finally just walked out . Wife came back next day bought table and 6 chairs later that evening on there website found same table with 8 chairs and extended warranty $200 cheaper wife goes back they give us the extra 2 chairs and said they would send a check for the extended warranty as they do not offer that in store and was told it would be a week before delivery well here we are a month later no check , no table , no chairs and not even a phone call for a update always have to track someone down to get there new excuse I've never had this problem at Home furniture

Our experience was wonderful! We walked in and were instantly greeted! Ms. Glynis was a joy to work with! She answered every question we had and got us an entire new bedroom set ordered and all paperwork completed within an hour! We will certainly be repeat customers!

Helpful but not pushy with sales. Loved their selection of furniture better than any other store in town. Had a variety of styles including mid century modern pieces that I couldn’t find anywhere else.

We ordered furniture during Labor Day sale! I didn't receive a delivery date so I tried calling them. They do not answer the phone because apparently there's only one clerk that answers phones. after speaking to her twice she was unable to help but was able to cancel my order with one click. I'm assuming this happens often because she was not sympathetic or caring at all. I was willing to wait for furniture but they couldn't even find my correct information! poor customer service!

I knew what I wanted and walked in and was helped right away. It was an easy process to get it ordered ---- September Update: It has been four months, I still haven't received my furniture, and I can't get anyone on the phone to answer my questions, I just get hung up on. Don't waste your time, or your money in this store. I sure wish I hadn't, now I'm going through hoops to get my money back --- October Update: Received my refund for my pieces that weren't delivered but they haven't refunded my delivery fee over a month later. Seriously fed up with this store. Worst experience purchasing furniture ever

Absolutely horrible customer service. Purchased a dresser and mirror in July, haven’t received it OR an update. Every time I call for an update, I am on hold for over 30 minutes and am told, “we tried to contact you but your voicemail is not set up” THIS IS NOT TRUE, my phone always has service and I have a voicemail! I was guaranteed delivery October 7, which is tomorrow, and called for an update only to be told MY ORDER HAS BEEN CANCELLED!!!!!! No one could tell me who, what, when, where, or why, only that I needed to call the store I purchased from or go in person. Well I tried to call and it says “the operator is not available to take your call” and hangs up! I would NEVER RECOMMEND THIS PLACE DUE TO THEIR CUSTOMER SERVICE DEPARTMENT. NEVER. At this point, I want a refund but I don’t even know how I will get one due to the inconsistency of this company! PSA. Waiting for a manager to call, can take up to 48 hours. But I’m sure they will say they tried and I don’t have a voicemail set up 😫

They never answer there phone. I guess the new store is closed.

The furniture is beautiful and of good quality. April was friendly and patient with us as we made our selection. The sale was great today as well. We placed our order today (10-3-20) and told it will be 8-12 weeks for delivery. So I’ll keep you posted as to when and how my furniture arrives.

Great customer service in the store. HORRIBLE experience after. Make sure you have 45 min to an hour to spare when calling. The wait time is RIDICULOUS. They also never sent me a confirmation ANYTHING: email, call or text saying my bed was ready for pickup. I called four times months later and FINALLY was able to speak to someone. I love everything in this store and would have Realyn everything if the service wasn’t so terrible. I wish I would have ordered my nightstands at the same time as my bed, because now there is no chance I’m buying from this company again.

Staff members were very helpful

Another Update: Chaise cushion has now busted at the seams... terrible product on top of terrible service. Never again... UPDATE : Still no furniture, cancellation after cancellation. Purchased the couch back in May for Memorial Day sale. It has even cost us more financially passing up overtime at work. Just to be home, and get disappointed for no shows. They don't let you know about cancellation until the day of and a hour, or two before scheduled delivery time. Comments below explain it all. I am normally a very patient person. But this store @ 200 Westmark Blvd, Lafayette, LA 70506 customer service is pathetic. Please see problems/review below. Keep in mind Covid-19 issue but customer service and communication is still pathetic. Lied about return policies, delivered partially which is okay I guess as long you're honest and deliver the rest in a timely manner and try to do right by your customers, almost 9 weeks since purchase still incomplete order, no answer on when it's coming, no communication on deliveries, and my order can't be found by me looking it up Yes I accepted partial delivery. Once unloaded at my house I asked about the rest. Delivery guys then said "They didn't tell y'all?" , about it being partial. Once delivery guy said that the rest is coming the following week, I then signed for accepting the delivery (like an idiot), but trusting them by what I was told. Then here come the lies about return policy which they admitted, to the store did. So here we are almost 9 weeks since purchase, with missing furniture, and no answers. All we want is information on furniture delivery or return of partial, and/or to be resolved in a timely manner by doing right by your customers.

TERRIBLE experience! If I could rate ZERO stars I would!!!! Take your money to a locally owned furniture store, not this place! Ordered and paid for my bedroom set and left the store. Reviewed the order and realized they ordered most of the wrong pieces! I live 30 minutes away so I called. Thankfully the sales person gave me their cell # because you can NEVER get anyone on the phone! Had to pay the difference over the phone. Original delivery date was too early because I wouldn’t have been in my new home yet, so I had them change the date to about 4 days later. Never heard from them again! Couldn’t get them on the phone so I had to drive all the way back to the store. Well delivery was scheduled 5 days after I needed it! So I requested to cancel because they couldn’t delivery any sooner and I needed furniture in my new home. Tried to charge me a 10% restocking fee! Had to wait about 30 minutes so they could get approval from their home office over the phone because managers have absolutely no ability to do anything for their customers! Ridiculous. So, they approve a full refund, no restocking charge. Said would be 5 days before refund shows. Ok. I see a refund from them 2 days later for the difference I paid over the phone when they corrected my order. I drove back to the store after the 5 days to see why I hadn’t received the remaining refund, because again NO ONE ANSWERS THE PHONE. You. Just. Sit. On. Hold!!... Manager pulled up my order and said it has been requested. They only had clearance to refund the $79 but not the $2300! But assured me I would receive the remaining $2300 on that Friday. Ok. So here I sit 2 weeks later and no refund!! No one answers, not even the cell phone of the sales person! What a joke. Had to dispute the charge on my credit card to get the refund they promised me!! Never ever do business with these people!!! Every time I went to the store there was someone in there complaining about not receiving their furniture for at least 4 months! Thankfully Home Furniture had the same exact set for the same price and I was able to get it the very next day!!

The customer service in-store is great, which is the only reason I am giving 2 stars. I recently moved into an apartment and needed a bedroom set. We bought a beautiful one with a new mattress in mid July -- Due to COVID, they warned us the delivery could be up to 6-8 weeks, but *wink wink* possibly sooner since the set was newer. I have been patient and understanding with the delivery date, which is not the issue. The issue is I received a text on Aug 3 that my furniture was tentatively set for Aug 25 -- Well, approaching this date, I received no further contact or information on delivery. I took the initiative to call and just get an update after hearing nothing on Aug 25... Waited on the phone for over 10 minutes twice, no answer, nothing. I got online to get in touch with a sales associate through the chat, they tell me that my delivery date should not have been scheduled on that day because I'm in a Wednesday Only delivery zone. The associate sets me up for a delivery date on 9/9 and tells me I'll receive a call 2 days prior to set up a time. Okay, fine. Here I am two days before, and NO CALL to set up times. I have work and cannot know the day before or day of for a delivery time. I am just so upset by the lack of communication. I have been sleeping on an air mattress for WEEKS, being patient for this delivery. I wouldn't even care if they'd just keep in touch about the changes of my order. Let's see if I even get it this Wednesday. UPDATE: 9/15/20 I did not receive my furniture that Wednesday, which is a good thing — because they had the WRONG delivery address. When we bought the furniture, they put the billing address as the shipping, we asked multiple times if they changed the shipping before we left. They said yes... I call to maybe arrange a partial delivery & wanted to verify the delivery address... WRONG PLACE. I had to go in person 2 days in a row to make sure this was fixed. I am now expecting my order at the end of this month. I cannot wait to get my furniture & be done with this. The people at this store are very nice, I will say that. They do what they can, but there is a loss of communication somewhere down the line that needs to be fixed. I have never been so frustrated with buying anything in my life.

By far the worst place to get furniture going on 3 mths can’t get no one on the phone they take your money real fast tell you about 6 wks and it never comes they should shut the store down until they can get people there products and get caught up with all the back orders so very 😡😡🤬🤬

I'm aware COVID has turned somethings upside down, however the lack of proper communication from this store was a deal breaker for us. We ordered our furniture early in June. We were told it would be approximately 6 weeks for delivery. We did not receive our furniture until the second week of September. That's a little over a month than expected. Meanwhile, nobody would ever answer the phone at the store. We had to make repeated trips to the store to get updates on our delivery. We were given MULTIPLE delivery dates which kept getting pushed back or just plain "I don't knows". Very frustrating when making an important purchase for your home.

Went in to pick up an online order..and met Chris..the mattress man..he was very kind and not pushy..shared valuable information about mattress..and other important factors of a quality mattress..I bought two awesome pillows and will be coming back for a mattress..Thanks for your kindness Chris!!!!

BEWARE! We paid cash for an order in April of 2020. Actually getting our furniture has been a nightmare. Some of our pieces arrived in June. The rest were to arrive in July. Well that didn't happen either! We are now rescheduled for August 25th and MAYBE September 2nd. I do not recommend anyone purchase from this store. **** Update**** I reached out to the below email and one week later, we got a call and said that they were checking on it. We then get an email that 1 of the 3 remaining pieces to our couch will be delivered. Great! Yes, we finally got 1 more piece! It did deliver at the end of August. Then on Saturday Sept 5, we get an email that our final 2 pieces will be delivered on Sept 8. Yay! Well low and behold, we get a call at Noon on Sept 8 telling us that the pieces are on back order and it will now be November!!! I still can't believe that this place can sell something and never deliver the product. We ordered custom furniture and it was delivered before this entire couch has arrived. I am not kidding, stay far, far away from this place. Drive to Dallas if you have to. But do not shop here. EVER

I had a wonderful experience shopping for a new sectional sofa. Aaron went above and beyond assisting me in making my final decision. He also helped with a design plan for the room. I look forward to visiting the store again for future purchases.

Very satisfied with my choosing and they’re very friendly and greet you right when you walk in !!!

Great prices and selection. Very friendly staff. Explained the style of sofa we were looking for and showed us to the exact one that checked every box!

Sales person was very good and helped us find just what we were looking for.

Nicely stocked store. Good prices. The staff was very friendly and helpful. Found what I needed.

100% Satisfied all around ! Stop by or call Abigail Galloway I called the Lafayette store inquiring about some furniture I’d been searching for.. Never thinking thinking I’d get much help Over the phone but I was totally wrong... “Abbie” not only answered all my questions and concerns she Also took the time to take and send me pictures of what Ashley had to offer.. All I had to do was visit the store to finalize the purchase. For someone like myself who hates to shop, on a budget and very little free time Abbie made all the hassle and headache disappear!! ESPECIALLY WITH THEIR SECOND TO NONE WARRANTY !! Thank you so much !!

Ordered a $3300 Stearns and Foster, received nothing for 2 months, not even a phone call, even when we were told we would get a call back. We would call once a week to find out where it was and were pacified with "Next Tuesday", or "Next Thursday." 4 weeks in Houston at their warehouse after the first month was what we found out. This week, we were actually called and told it would be at the store in Lafayette for pickup on 9-5-20 from 9am to 7pm. Made arrangements to rent a trailer to pick it up, went to the store WHEN THEY TOLD US TO; still no mattress and no one knows when it'll be there. Told them to shove their 10 percent cancellation fee and I took ALL my money back. Sorry crowd here that runs the show. Important note: 2 weeks after we found out the mattress was in Houston, we offered to pick it up from there at the warehouse with our own vehicle, but that wasn't an option apparently. Stearns and Foster really should address who is selling their products...... I wish I could give less than a 1 star rating. Absolute waste of time and resources and nothing but lies from every angle on their behalf.

Aaron was Awesome! He helped us find exactly what we needed and made it super easy for us!!

Loved it!

Very knowledgeable associate and very friendly staff. Store was very clean and bright. Will definitely shop there again.

Excellent service and knowledgeable sales team.

I went in to find a reasonably priced basic grey sofa that our mastiff could enjoy as well as the family. April R. brought me straight to the options that fit our needs. She didn’t try to sell me anything out of my price range and made the transaction very easy. The only thing I’d change if I could would be the wait time for our new sofa, but that’s not the store’s fault. She then showed us a few mattress options once we had completed what we originally went in for. There was no pressure. She answered our questions. And seemed truly thankful for the business. Would recommend.

I was super excited to see Lafayette had an Ashley Homestore! Our visit was a great one. We were greeted at the door and everyone was very friendly. Our sales associate Abigail was a pleasure to work with. She was very knowledgeable and patient with us while we decided on our purchase!

Julia was a absolute pleasure to work with. She made the buying experience such a joy! I will recommend her to all my friends & family!

I found the display floor huge. I was impressed with the large selection. When I found an item close to what I wanted the salesman showed me other like items online. I selected one of the items and they gave me the freedom to take home the information to review. Later that day I was shown that they would price match. I found a better price and contacted Ashley. They assured me they would meet the price. I went in the next day and the salesman remembered me as well as my selections. I placed my order immediately. Update: I was told that my items would arrive at the store for me to pick up on the 8th of August. When the 8th came and went I called in and didn't get anyone to answer the phone though I sat on the automatic hold line for 5 minutes or so. The next day I received an automated text telling me that my items would be 0-2 weeks before delivery. Yesterday was the 17th and i called and waited on hold again for 10 minutes with no one ever picking up. Today is the 18th and I have not heard anything further about my items.

The customer service was amazing! I wanted the perfect bedroom suite and it took me forever to decide on which one to choose but they patiently walked back and forth with me until I decided on one!! They were fun and cared about what I wanted and not what they could sell me! It was an amazing experience!!

We went in with an idea of exactly what we wanted and were shown only what we were interested in. We weren't pushed into any upsell or to look at things we had no interest in. Super efficient shopping experience and the ability to mix and match pieces as we wanted. The furniture is a good quality for the price you pay.

I visited Ashley Home Store and found the prettiest furniture for my new apartment. Glynis was extremely sweet and helpful! They had a great deal going on for the weekend which made the living room set and dining room set a steal! Recommended to my sister already for her new house and recommend to anyone looking for modern, comfortable, affordable furniture!

Hate this place

I was extremely satisfied with the service I received. Abigail was sweet and answered all of my questions.

All staff members courteous and polite, especially our sales person, M . Brian. Would definitely recommend others to Shoppe here!!

I had an excellent experience here. Chris and Julie were great to work with. They were knowledgeable, friendly, and eager to help. A+ service!

Cornelius showed me the best deals they had in the store, and was very friendly.

Great service and pricing.

Great experience. April was very helpful at the Lafayette location.

Great experience & a great price! Will be back whenever we need to buy more furniture

The attendant that help me was more than knowledgeable and it didn't take them long to find out exactly what it was that I was looking for. The only thing I did not like was that he was all too willing to pull his mask down to talk.

My family had a great experience.

our saleswoman was extremely helpful and was able to help us find exactly what we needed for our home! she was very sweet and knowledgeable about everything! would definitely buy from her again.

Good furniture buying experience! Salesman was kind and helpful, and they had some great discount deals going on. A good addition to the Lafayette furniture scene