Ashley Store Lafayette, LA

Good customer service

Brittany, our sales consultant was awesome. Great knowledge and professionalism. Helped us find our console and researched other products to complete our order. Highly recommend anyone interested in furniture stop in and see Brittany

Joe was extremely polite, helpful, and patient while I made my choices from there beautiful furniture. The entire staff could not have been more welcoming and professional.

Very much on time! Very nice guys.

Was very satisfied with the customer service - salesman was very patient and answered all of our questions. They were very personable. Haven’t recieved delivery of items purchased but expecting delivery to be very good.

Your personnel were very professional and knowledgeable about your products; however, we were hoping for a little more selection.

Harry was very professional with his approach to ask us if we were ok first thing . He also asked if someone was taking care of us . Very nice people and sales . Recommend the Lafayette, La location to future buyers .

Great experience at Ashley’s Furniture. Purchased several rooms of furniture for new home. Patrick Richardson, sales professional, did a great job accommodating my needs. Very efficient and professional. Made the buying experience so easy! Will return to him in the future for additional furniture!

Lack of communication between the stores and the customer.

Brittany was very helpful helping us find a couch in our budget. She also put together a wish list for some future pieces that we wanted to add to our home & told us that she would contact when any of it goes on sale. Very nice, friendly, staff.

Nice helping environment. I would highly recommend this place. Patrick went out of his way to help. Im highly satisfied

Miss Daniel gave us a warm welcome upon arrival and was very honest and down to earth. She was very helpful in our selection of a mattress. Thank you Miss Daniel

Great costumer service!!!!

Thank you Kierra for trying to find us a chair that reclines. You were very nice to assist us today! 😁💯

I was in your store today looking for a storage cabinet for the dining room. I walked through your entire store without a single person asking if I needed help! Won’t be back.

Trash store, sales people and products! They will lie to you!!!!!!! Don’t buy the extended warranty it’s a rip off!!!!! I’m warning you the quality is trash!!!!!!

(Translated by Google) Very good service, thank you very much. I will really buy from you again soon. (Original) Muy buena atención, muchas gracias de verdad volveré pronto a comprar con ustedes.

Excellent service!!! Very pleased

We were greeted promptly and allowed to walk the floor taking in everything the store had to offer at our leisure. Both Arthur & Joe were very knowledgeable.

I had a wonderful experience! Found a wonderful table and was assisted by Mrs. Danielle. She listen to my needs and wants and found exactly what I was looking for. Highly recommend coming to Ashley’s for your furniture needs.

The delivery was incomplete. The sofa was not delivered. The rep said it was backordered, even though I bought it in July. So that’s why I gave a rating of 3.

Absolutely perfect! Great price for a 2/recliner loveseat. Brittany was very courteous and friendly. Will shop here again! Btw, large selection.

Patrick Richardson did a fine job helping me to choose the recliner I needed with the characteristics I specified. Thanks to Pat and the staff at Ashley in Lafayette.

Joe & Danielle were very helpful, patient and accommodating !

Joe was a great person to work with!

Extremely Disappointed with Ashley Store Lafayette I spent two full days at this location making a large purchase and made it very clear to the salesperson that I wanted delivery and full setup of my furniture. Either the salesperson lied to me or made a serious mistake, because they only booked delivery only—no setup. When my items arrived and I called (and even went in person) to have the issue fixed, I waited over an hour only to be told the only thing they could do was refund the delivery fee. Cost was never the issue—I wanted what I was promised. This is false advertising and shows a complete lack of accountability. Ashley clearly does not value their customers’ time and will not stand behind their employees’ mistakes. Now I’m left with a huge bed to assemble myself, and if anything goes wrong, I’m sure they’ll try to blame me. Be very cautious with this store. Double-check everything in writing before you pay, because they will not “make it right” if their staff misleads you.

We were looking for a recliner for our son with autism. There were very specific features and our salesman, Luke McCann was very polite and tolerant. We left to explore other options and came back to Ashley to buy from Luke. Very professional and tolerant.

The table and chairs looks nice. But everything about this process has been a disaster and I'm still trying to get someone to come out and fix the large gap where the table seams join. At first 2 legs were crooked and someone supposedly fixed that but the legs became loose again and now 1 leg is crooked. Other than that: 1) the first delivery was cancelled and no one informed us 2) when the delivery came (only after me calling to get it scheduled) no chairs came with the table - no one informed us the chairs were on back order. We were told they'd arrive in a few days...nothing happened so I had to call again and they had no idea we were supposed to get the 5 remaining chairs. We then has to prompt another delivery because nothing was set in the system. 3) the delivery guy complained about kids not being outside and didn't notice that 2 legs were crooked and not touching the ground. Also 2 bolts underneath were so loose they were practically falling out. 4) Chairs were finally delivered and only 1 out of 6 chairs came. Supposedly a glitch in the system caused a "return" of 5 chairs which we had to reverse and prompt another new delivery. 5) the guy who fixed the crooked table legs didn't even know he was supposed to fix the seam gap, even though it was in the ticket order. So he supposedly had "end caps" ordered and they still haven't come after 4 weeks. I called to ask where they were and they have no record of the end caps being ordered. This was after I had called the week before and they said end caps were arriving soon. 6) I had to call repeatedly to get my $150 partial refund for the botched delivery. 7) I had to call repeatedly to move the whole delivery fulfillment and repair of the crooked legs and gap...and I'm still waiting on the gap to be addressed. It is ridiculously large. All in all I've spent hours trying to get the deliveries done and table repaired - repeatedly calling and texting pictures again and so forth to try and get this ridiculousness resolved. Still waiting...

The salesperson, Joe, was fantastic representative for Ashley! He answered all my questions, showed me around and then let me explore their store. When he came back, I had a few concerns which we talked through and he helped me make the best choice for my needs. Thank you Joe and Carlos.

Great service

Quick and helpful service. They even price matched a similar mattress from the Ashley website. Glad I chose Ashley Store in Lafayette.

Very friendly and helpful

I visited Ashley on Saturday and had a very nice sales person name Carlton Cross. He was very helpful with showing me what I was looking for. I appreciate the kind help he gave me. When back on today and purchase what I needed. Thanks Carlton.

Sales associates were very helpful! They even moved items around for us so we could see our selections together!

Our salesman Author was very helpful, Knowledgeable and professional. It was a pleasure working with him.

Fabulous experience….one stop shop for us! We are very pleased and Joseph Samuel was a wonderful salesman. Thank you!

The guy who waited on me did an awesome job. I was very please with him. He helped me with all I needed. Great job.

Absolutely the best. Great financing options, if you need, and just overall great prices. Ask for Joseph Samuels, he is knowledgeable, helpful, and honest. Joe and Harry make a great team. I've done business with them several times, and I've been satisfied every time.

Harry and Nathan were professional, friendly, extremely friendly and knowledgeable. I purchased a mattress with pillows. They both worked with me on the pricing. Store was well laid out with plenty of merchandise.

Arthur Williams hooked me up with a beautiful dining table set at an incredible deal and with outstanding customer service!

Great service! Nathaniel was very knowledgeable about the mattress and frame, and he made the shopping process smooth and enjoyable. I truly appreciated his expertise and customer care—this was an excellent shopping experience.

Fabulous. And Joseph is Top Tier!!

Enjoy working with Joseph Samuels. He is always helpful, accommodating and looking for just what we want. We have bought other items from him in the past and can't think about using anyone else.

My experience with the salesperson, Arthur Williams, was unforgettable because although I did not have a major purchase he DID NOT at anytime slack on service. He followed via calls and text. So when you are in need of any items that Ashley in Lafayette has please remember Arthur Williams. Thank you so much for your service Renee

Nathaniel Babineaux was my salesperson. He was the best. He was great with communication. He was available when I needed. The whole process was seamless.

Charmaine Scott was just wonderful! She took her time to answer any and all questions we had. The purchase was easy and offered quick delivery. The showroom was warm and inviting. This was our first time shopping at Ashley Furniture, but it definitely won’t be the last! All the furniture is well built with exceptional quality! Thank you Charmaine for your help and professional service!

Mike showed me what I was looking for and I appreciate that. Good shopping experience.

Patrick was excellent to work with. Courteous and Professional.

Great service and beautiful furniture!!

The workers were great. They were very nice, and one even got me and my dad a free drink and chips.

Very comfortable showroom. Very knowledgeable, professional and friendly staff. Delivery personnel excellent.

Very nice personnel and not pushy

Nathaniel Babineaux, John Phillips and Ms. Alyce were very helpful and incredibly nice! Very professional.

Arthur worked with us and he was great!!

Our sales associate Charmaine was excellent. Very professional and courteous. Great deals and store was nice.

Overall experience was friendly and helpful. Salesman wasn't pushy or inattentive to my requests. The only drawback was the lack of color options for the particular pieces I settled on.

Great service and experience!

Arthur, thank you for knowing as I explained to you what I needed, you followed through and it is beautifully fitting just right in my grand baby's room. To God be the Glory!

Patrick was helpful and patient, while I had a hard time choosing which dining area and bedroom set to purchase.

Very satisfied with Ashley and especially your sales rep, Mike Tanner who made the buying experience both enjoyable and stress free. I will recommend Mike to my friends and associates who are in the market for furniture and bedding.

The driver John was very pleasant, fast and gentle when placing items in my home. Before entering he introduced his self. Most of all as he walked out the door he said Thank You and have a BLESS DAY! That was a blessing to hear a young man include the Most High in his day!

The guys that delivered my furniture were Very polite, efficient and neat .

Abby was very professional about showing us all bedroom furniture available. After making her selection, and writing up the sale, she changed her mind and decided on a different bedroom set. Abby took it all in stride; changed the paperwork. A pleasant young man to deal with. Not our first dealing with Ashley furniture, and certainly won’t be the last. Good folks to deal with.

Wonderful service , and great people!

Pleasant experience with Nathaniel, knowledgeable and worked with us.

Excellent service from Nathaniel!!!

Best in the City!

My Salesman was Nathaniel he was absolutely the best. He took his time and explained everything about the sofa & loveseat. Very knowledgeable I will surely go back when its time to change the bedrooms furniture.

Quick and easy salesman was great and live the furniture

Salesperson Mr. Nathaniel Babineaux was very patient and helpful in selecting furniture. Would highly recommend him as anyone’s salesman

Great Store! Had the right furniture I was looking for, for the right price! A very kind gentleman named Toby was wonderful in helping me through the buying process. 10/10 would recommend if you’re shopping furniture!!!

Was told all items would be delivered together then I get a phone call one piece won’t be delivered with the other two and they showed up without the rug I preceded and then told me to come pick it up at the store. As of today they don’t know where the remainder of my order is NOT a good start of doing business and I won’t be back - NO THANKS RESPONSE FROM OWNER I've been calling since Friday when this happened and NO ONE HAS any answers for me and your automated systems SUCKS

Salesman Aurther was great with the sale and understanding on everything aiming to please u

I was looking for a good end table to use between our 2 rocker/recliners and found one i wanted here. Got a way better deal on it than I was expecting. Only thing that sucks is the wait time to get it being it has to be delivered.. I miss the days when you can walk into a furniture store buy something and leave with it..

Awesome!!!

The service was great. Arthur and Jason were very friendly and accommodating.

We found what we were shopping for, with excellent assistance from Abi Shalabi!! Thank you!

Great service and prices!

Ursula from Baton Rouge was a gem. After many store searches, my recliners and couch search was over with the Lafayette store. Keep proving excellent service by putting your customers first.

Fantastic service from salesman Arthur Williams. He really took his time and served two special needs families ... great personality and genuine caring of our needs. Met the management team also, thanks for great service from everyone there on memorial day.

We love everything that we picked! Our salesman, Joseph, was so knowledgeable, helpful, and patient with us. He made our experience awesome.

Teddy was extremely helpful and was knowledgeable. We really appreciate his helpful advice.

Arthur was a great salesman. Got us what we needed.

Nathaniel was great. He answered all of our questions. No high pressure sales. We would be happy to have him help us with future purchases.

Abi Shalami was very helpful with my purchase. He had exactly what I looked at on Ashley’s site in the store. This made for an easy and seamless purchase.

Abi was awesome he was very helpful 👍🏽 Mrs Alyce was an awesome young lady helping as well in all ways that she can🙏🏽 Thanks So Much Ashley!🙏🏽

I was here about 2 months ago and Diamond met me at the door and got a wheelchair because I was trying to walk around with a cane awaiting a hip surgery. I did see a loveseat & chair but had hip surgery the next week. So today my daughter brought me again and I asked for Diamond and she was able to help me and seal the deal for that loveseatand chair. She was very personable and remembered what I had seen before and we went back and although it was the sofa I sat on it again and said that's what I want. She took care of the paperwork and we probably weren't in the store more than 40 minutes when the purchase was done. I was very pleased with her help both visits .I will return in the future for end tables and lamps I just couldn't choose today because I was using a walker so I just got tired.

joseph samuel was great very helpful and knowledgeable

Quick and efficient delivery and setup of dining room set

Go with Joe!! He is incredibly helpful and knowledgeable which made everything go so smoothly. His professionalism and dedication to customer satisfaction truly set him apart. Highly recommend working with Joe if you want excellent service!

Exceptional purchasing experience. Salesman was very competent and VERY patient! I'm happy with my purchase.

We were given information as we asked for it. A plan was worked out that worked for us. Joseph was very friendly and professional.. We left the store with a purchase that we felt good about and we’re excited to have in our home in a couple of weeks. We also feel like we have found a sales person that we want to use in the future

Salesman was friendly and very helpful

I had found the perfect living room items online, but I called a local Ashley store to ask questions about my selection. Joe at the Lafayette LA Ashley store was such a great help to me in purchasing the sofa, oversized chair and ottoman I had been looking for what felt like forever. Turns out the set was actually on display in the Lafayette store. I was able to see and test the pieces out on-site. Joe instructed me and then quizzed me about the furniture delivery process and other troubleshooting issues. I’m expecting delivery today and I’m so excited. Thanks, Joe!

Good experience. Our salesman, Daniel, was very helpful.

Willing to listen to my needs and budget Professional, pleasant. Overall experience was excellent. Thanks

Nate was very professional and helpful.

We walked in and Diamond greeted us. She was very pleasant and helpful! She made great suggestions and the transaction went smoothly. Great Experience!

Very attentive, informative And easy to work with.

Excellent service so happy . Quick and efficient.

Delivered and Assembled the item on time promised by Ashley . Great service and worth for money.

Not the best experience. Was looking for a couch but somehow was pursued to go lay on mattress. They are WAY TO PUSHY here to get customers to buy something which actually pushes us out the door. We went to Home Furniture instead which was 100x better! We had a sweet guy who helped us but of course was way to pushy as well , wish I remembered his name though. ( Ashley’s Furniture) Prices are way to high

Delivery was 3 hours behind schedule. The delivery people did a great job unloading and setting up the furniture. I wasn’t aware that my office chair wasn’t in the delivery. I was only waiting on 1 delivery. Now I will have another delivery on Wednesday. I scheduled this delivery more than a month ago.

Diamond was amazing, as soon as we walked into the store she greeted us and offered her service to us. We told her what we wanted and she brought us directly to the options we were looking for. She was patient, kind, and informative. Thank you Diamond! We cannot wait to add our new furniture into our new place! 😊

All sales reps in the store are super friendly and they have a great selection of any furniture you might be looking for.

Diamond did a great job helping us select a nice couch and loveseat. Easy to talk to, very pleasant and a great deal on our new furniture!

Had good experience at Ashley store in Lafayette good deal didn't have to waste time . Told them what I was looking for good service good price thanks

(Translated by Google) Excellent store (Original) Excelente tienda

Great customer service. A bit pricey for the quality, but better than most in this area. After reading all of the horrible reviews we canceled the sale. The sales team were nice, it was the thought of getting screwed after the sale that stopped us

Easy to work with staff. Worked to match online pricing.

From The time I called to when I arrived at the store on Sunday March 2 2025(which was almost closing time) the two gentlemen working the showroom floors was more than helpful. So professional when answering the phone to greeting us as soon as we entered the store. Not to mentioned this was on a Sunday and most furniture stores are closed and a bonus they stay opened until 8PM. Thanks so much. One happy and satisfied customer.

The ones that help me c my need of bedding they wer very heipful n miss Elise was just Awesome Personality! Oh yes wer Defenetly going back to buy our furniture need ! Go Ashley! Maria v Garcia

Great service

Arthur W. is a great salesperson!

Great customer service!

Please DO NOT purchase anything from Ashley’s Furniture. I purchased the premium warranty for my sofa, love seat, and chair. The sofa started ripping at the seams and they are refusing to cover it. I contacted Ashley and they still will not cover my sofa that I have had for less than 2 years. They are over priced for cheaply made products.

Very helpful

Horrible product, recliner is broken 2 months after purchase. Warranty dept. says we have 1 year manufacturer warranty but store says it was bought as is. Have been going back and forth with this company for a month now. Had no idea we were getting the floor model, thought this was brand new. Never shopping here or for this brand again. Buyer beware! Bull crap, you leave this 800 number trying to make the public think that they can get further assistance, absolutely no help at all, why bother responding to a review if you don’t actually help the customer!!! I’ve called several furniture repair shops and they all stated that this is what Ashley furniture does, they get calls all the time about their recliners needing repair!!

Salespeople were awesome and very knowledgeable about the furniture and weee extremely patient and helpful with any questions we had.

Joseph was very helpful and Informative

Isabel was our salesperson, she was very knowledgeable and easy to work with. It was a pleasure doing business with Ashely Homestore in Lafayette.

Arthur was very helpful and knowledgeable, think we will love the furniture, and the transaction was easy.

The saleswoman was new, but as very patient and thorough. She called on the management for assistance, and they were a bit scattered and impatient. Also, the management offered a deal, but did not honor it…

Good customer service.

Planned to go back and shop for other thing I need!!!! 100% happy with my furniture!

Were helpful got a good d al.

Salespeople were very friendly, helpful, and knowledgeable. Worked out a great deal for me.

Thanks Joseph Samuel! We really enjoyed the shopping & purchase experience with you - friendly, knowledgeable and helpful without being pushy. We highly recommend asking for Joe at this location. We absolutely love our new Charterton dining table set!!! Beautiful, rich dark brown chairs & table legs. Table top is a perfect, lighter match. It took 2 of us only 2 1/2 hours to build (with power drill). All pieces are very sturdy & chairs are comfortable. Leveling screws on chair legs are an added plus. Everything was packaged well & no damage to pieces - we picked it up at a local distribution center. Definitely recommend this product.

Excellent service! Mr Arthur was our salesman and was one of the best ! Thank you so much

Really good place to eat

Arthur was very helpful and respectful of our time. He was knowledgeable about the fabrics and options that we had, and made the whole process an easy one. The store had many options to choose from.

Bought a bedroom set for my daughter. Was talked into the white glove premium delivery. Two guys showed up that didn’t speak English. They scratched the bed but we didn’t notice to we put the mattress on it after they left. Also didn’t install the mirror on the dresser. Was told by someone they called to translate that they forgot the brackets and would be back later in week to install. Never showed or called to come. Now I am dealing with their customer service team who is trying to offer my a $9 credit for my problems. This is just crazy.

Courtney at floor and decor in Lafayette has awesome customers!! Shop floor and floor in Lafayette

We worked with Joseph Samuel and he was amazing. He was very helpful and super knowledgeable. The financing was fast and they had a great promotion going on. We will definitely go back for more furniture.

My salesman met my need for the purchase. He exceeded my expectations.

First time buying anything from Ashley Furniture and must say the guy helping me was very professional and very helpful and I for sure will be purchasing more furniture in the years to come

So much selection and EXCELLENT customer service. Prices were fair and quality of furniture was great. I’m very happy with my choice!

Arthur was a super friendly, professional, and had great product knowledge! Prices were very reasonable. I highly recommend Arthur and Ashley Homestore!

My wife and I had an excellent experience at Ashley Homestore today. Isabel was very patient and helpful with helping us select the right sectional for our game room. We will definitely shop here again.

Walk in yesterday Afternoon At Ashley Home Store in Lafayette just to take a look whit the family and we met with the best salesman Arthur Williams He Was Such a nice guy help us look to find what we really wanted and help us get what we really needed. We are sword thankful for his help yesterday.

The employees at Ashley were all very professional,knowledgeable and friendly. Went out of their way to be helpful. Joe was great and so was Ashley.

Ryan was super helpful in helping us find the perfect rocking recliner for our nursery!

Pass. Hard pass!

Hunter was very patient and helpful getting our furniture order just right. He is a great assessor to your team.

Everyone was super helpful and very nice!!! We will definitely recommend family and friends to purchase from Ashley furniture store!

Did not give me my furniture and are a bunch of terrible liars that shouldn’t be in business and the management in Lafayette has horrible staff that gave me furniture that was not in stock

Excellent staff!

Never again!!! I paid for premium delivery, but got back door delivery with the box open and product damaged! The driver was smart enough to take a picture from the other side, knowing it was already damaged. I called him to come back to set up because I paid extra for that! He told me he was already in the town. I have all the documentation to prove it. Don’t buy from Ashley HomeStore. They are overpriced. And if you read their reviews, the delivery service sucks! 7/16/2024 I have reach out to Ashley over a week now. They have still not made it right. You can not get anyone to call you back. I was added to the VIP line, then transfer to another department. And still not response. Don't let the sale person tell you about how easy the delivery process is becasue as soon as the product is dropped off, they dont care. On top of all this, the product has been sitting in the rain for days now.

Hunter was amazing! I hate sales people who follow you around like a puppy. He came and greeted us, asked if he could point us in the right direction, and said to let him know if we had any questions. He did come and check in with us, answered all the questions we had. We weren't planning on buying until we picked out our flooring. He didn't try and encourage us to buy that day like most sales people do. He gave us his card and told us whenever we were ready to come back and see him. We went and purchased the items the next week. When we are ready to do our other room we will for sure be looking for him!

Hunter is an exquisite salesman. His professional skills and precision to detail makes him an outstanding sales advisor. I highly recommend his services and you will not be disappointed!

Great selection friendly service, sales rep was wonderful!

Shopping at the store was a wonderful experience. Devon went above and beyond sending me pictures before I arrived and pulling down rugs for me while there. I highly recommend this store and will be back!

Devon was very knowledgeable, and helpful. He’s the best salesman I have ever met.

Great overall experience! Joseph was a huge help in getting us the furniture we wanted and making it an easy stress free experience. Highly recommend

Jeremy Alise and all the whole team was amazing! Made the experience effortless and smooth! Kind and friendly staff! Definitely will be going back!

Great experience. Very nice.

It was good.

We had a great experience. Shyn J was professional, courteous, honest, and genuine. Thanks again!

My experience at Ashley Store was wonderful. Everyone was so friendly. My sales guy, Devin was outstanding and professional. He made my purchase so easy and smooth!

The guys that delivered and showed us around were so kind. But we had to wait longer and longer, then they turned it in but it didn't come with the hardware. We'll never go here again. BAD BAD SERVICE.

Great staff as always and they were able to meet my needs perfectly!

We had the best experience with Shyn! She was very pleasant to work with and had all the answers to the questions we asked!

Arthur was very professional and helpful in explaining furniture quality. When we asked about options to mix match sets, he was prompt to provide options and honest in his opinions of what would/wouldn’t match. We found a nice bed set there and a great mattress!

Friendly people

Nice!

The people their are great

Arthur Williams worked with me on new outdoor patio sectional. He was very knowledgeable for being relatively new to the position. Very polite and courteous. I highly recommend him and Ashley furniture for anybody looking for furniture!

Looked at some furniture. Great selection but they did not have what I was looking for.

Found exactly what I was looking for in under five minutes! And it was a great deal, so glad I stopped by.

I had the most pleasurable experience ever at a furniture store! The Salesperson, Shyn, was phenomenal and I’d recommend anyone looking for new furniture or a new mattress to ask for her!!

From the time that we stepped into the building we were quickly served by an outstanding employee Shyn. Right off the bat she was able to find exactly what we were looking for and met our needs. The whole process was very quick, simple, and effortless. Definitely recommend her and this company for all your furniture needs.

Great experience! Joseph was able to find exactly what we were needing and was also very attentive to our needs! 10/10!

Teddy Guillory was very helpful and professional.

Teddy made the experience a lot of fun and …it was our first stop and we didn’t have to go to another furniture store…. Ashley had what we were looking for.

Samuel Joseph sold us the best bed ever. He was very patient and kind with and appreciated everything. Thanks Ashley Store for having great people working for y'all and the best selection of bed amd furniture.

Devon was very knowledgeable and polite. Quick to return calls and messages.

While the guys that helped me purchase my furniture were very kind and helpful, unfortunately their quality of service is irrelevant because of the Ashley experience and final product I received. The sofa I ordered came delivered with stains, rips, and broken frame. The men delivering it appeared to not speak fluent English, and appeared to not understand what I was pointing out. Because of this, Ashley refuses to replace this used damage couch and will only offer to clean it. They’ve canceled service twice now without even informing me. Current status is that they are waiting on parts with no ETA. I paid $3,000 for a used and useless couch and apparently I have no options. I went back to the kind and helpful guys at this store and while they are still kind, said there wasn’t anything they could do about it.

Friendly and knowledgeable service. Appreciated their help making the decision to get the sofa. It’s a great piece of furniture and I can’t wait to get it!

Great experience with friendly knowledgeable sales persons.

Ryan was an excellent help, he didn’t pressure me and my girlfriend into buying anything just showed us what we wanted and suggested couches based off of our needs! We went from not wanting to buy anything to spending $2k soooo I’d say he’s an amazing salesman 🤣🤣

Great experience! Ryan was awesome and detailed.

Hunter was the best non pressure salesman. He had all the answers & made the purchase a breeze! I’ll be back & will be asking for him again!

Carlos was great. He let us roam and then sat with us a couple times at different sofas and just talked about life.

Very nice salesman knowledgeable about the furniture we were looking at.

Devon was a very professional and kind manager and was very helpful for us despite my two kids being a little hyper! Can’t suggest him or this store enough. Shine was also very kind and overall we had a great experience at this store and I highly suggest it to anyone looking for new furniture or bedsheets. We will definitely be back !

The young salesman named Hunter was the most professional salesman I have ever had the pleasure of doing business with. Even when I misunderstood what he said concerning paperwork, he maintained his professionalism and didn’t panic. Great job Hunter!!!! 5 star

Enjoyed the whole process, quick and easy

Joseph was wonderful to work with!! Very courteous and helpful. Our experience was absolutely fantastic!!

Went in looking for a mattress in a certain price point. Carlos went over the different types, not only help find the one that fitted what I was looking for, he also made it easy with no pressure. Took it home the same evening. Great deal on top of that. Everyone was top notch

The mattress we selected is available in Covington. Delivery is a week away but I will be out of town. Home Furniture delivers next day. Not sure why it takes Ashley so long.

Joseph sold me a tempurpedic bed. He did an awesome job

Very nice salesman. Very helpful

Terrible experience. I agreed to pick up the furniture, with the expectation that there would be someone available to get the furniture from inside the front of the store to the back of the store and into my trailer (or someone able to help at least). I had to load everything up myself. If you don’t have the furniture delivered, they don’t have people to load the furniture up for you and they don’t put any protective covering on the furniture for transporting. They don’t even have any protective covering to give you to put it on yourself. Good thing we were capable of getting the furniture from a six foot high ledge down onto our trailer. I don’t know what we would’ve done if I wasn’t capable of the heavy lifting. I felt like they weren’t concerned about our shopping experience or the items getting damaged at all, they just wanted to sell.

I had extremely good service at Ashley furniture of Lafayette. My sales person was amazing. She was very helpful and accommodating.

I had the pleasure of purchasing my dining table with Ashley furniture through Joseph. He was extremely helpful and kind through the whole process and everything very quick and easy.

Knowledgeable sales associate! Walter was efficient and respectful of my time while being detailed in product knowledge and processes!

Shine made our purchase experience a great one! She provided great customer service. They had exactly what I was looking for, and at a great price.

Little pricey but the quality of furniture, customer service, and availability was the reason why price didn’t matter to me. Very happy with my purchase and will use Ashley again in the future.

Great service and care for their customers..

I had a very positive experience at Ashley Furniture. Joseph is a very knowledgeable person.

Very nice selection in a large, well laid out floor space. Joseph has a complete working knowledge of furniture. Completely understood our situation of building a new home and had the perfect solution. Not pushy, nice experience.

Great got what I needed and I'm out of there they even price matched

I recently had a truly frustrating experience with Ashley Home Furniture and their poor choice of a 3rd party delivery company. I cannot emphasize enough how terrible this whole ordeal was (and still is). Firstly, I go to an upscale furniture store and pay full retail prices only to be met with issue after issue. When the delivery was scheduled, Saw Enterprises showed up in a Penske rental truck at the wrong address and seemed utterly bewildered by a basic address. It was a mess right from the start. But what made it even more infuriating was the fact that the delivery personnel did not speak any English. I had to drive throughout my neighborhood looking for a random truck that might be delivering furniture (being a random Penske truck made it harder to identify). After convincing the delivery guys to follow me only using basic hand gestures. Side note, clear communication should be a basic expectation, especially when dealing with a delivery service. The real nightmare began when they entered my home to deliver the furniture. Not only did they fail to handle the products with care, but they also caused substantial damage to my property. My front door, two pillars inside my home, and a wall leading to my bathroom were all victims of their recklessness. The damage to the wall is by far the worst, and it will be an expensive and time-consuming process to repair. This is not a simple coat of paint type of damage, the corner guard on the inside of the wall is completely crushed in and has folded the corners of the sheetrock about 9 inches in total. After this happened I immediately stopped them to prevent any further damage. After much frustration and using google translator I was able to communicate to them to call their "boss" Richard. Richard first tried to start the (I got a friend that can fix that) approach, I told him I don't think this is proper corporate protocol and that I would like a case number from Ashley furniture for the damages before we proceeded with any repairs. After taking a whopping hour and 7 min to make the claim with Ashley furniture not including hold time the claim was finally made. I also found out in the process that these guys should have NOT even entered my home at all. Waiting 5 days I got a call back from Ashley explaining to me that because it was a 3rd party contractor that made the delivery that they have to give them 30 full days to make it right before they can step in so "good luck". Richard then gets back in contact with me to schedule the repair company, I emphasized that it needed to be a company that was properly insured and one that would not have any basic communication issues. This company (RG Construction) was scheduled to be at my home Monday 10/2/23 between 9-10 AM. I take off of work and patiently wait at my home for their arrival. Big shock no one has showed up. I have called RG Construction and they confirmed they had nothing on the books for my address today or ever. It is now 12 and I have texted and called Richard with no response. I have called the Ashley corp claim number and the Ashley box store, they did give me Saw enterprise number, I have been on hold for a customer rep for 45 min with no answer. This whole experience has been nothing short of a disaster, and I hold both Ashley Home Furniture and the 3rd party delivery company responsible for it. They have wasted both my time and money. Their incompetence, poor communication, and utter disregard for my property have left me deeply disappointed and frustrated. I would strongly advise anyone considering Ashley Home Furniture to think twice, as their poor choice of delivery service has tarnished their reputation in my eyes. Date of incident 9/16/23 claim number 881333. *** Update 10/20/2023 there has been no resolution to my problem and no one has fixed the damages.***

Bought new bedroom set. There was an error on salesman's part with order. Accidents happen, we're human. Corporate never tried to fix the problem and left the store to figure it out. Took 2 and a half months for a resolution. Safe to say that sadly we won't be purchasing here again.

If I could give Ashley zero stars, I would. They upsell close to a 1300 warranty on a $1200 couch and you are told that if it can't be cleaned, they will issue you another couch. Well, they lied!! Plain and simple. We called out for stains to be removed and it couldn't so they claimed the warranty doesn't cover it. I'm not only placing Ashley Furniture on my website( that receives 5000 hits a day) but also filing a complaint to the Better Business Bureau.

Amazing customer service! The workers there are genuine and down to earth.

Great customer service from Joseph at the Lafayette location! He was very friendly, not pushy and overall very enjoyable to work with! I would recommend to family and friends.

We were more than pleased with our buying experience with Ashley Furniture, and are especially thankful to Carlos for guiding us through the entire process. His friendly approach made him easy to work with. His knowledge and experience was reassuring and appreciated.

I had a great experience. Joseph, Samuel met me at the door and helped me with products that I was looking for. I had an overall great experience here and a warm welcome

Ryan,Matt and Alyce were the best. They all were very funny, kind and knowledgeable. I would highly recommend this store.

Joe at Ashley in Lafayette was awesome! He helped with my purchase of a new dining room set, 2 rugs, and a mattress. Highly recommend going to Joe for all of your furniture buying needs!

Very pleasant experience! Happy with my bedroom selection with help from Brian!

Joe was great! We got the perfect sized couch for our living room thanks to his personalized customer service. He was very committed to helping our family get the furniture we needed. Delivery came on time and everything got set up for us. No complaints ❤️❤️❤️

Devon Faul was a great help to us choosing our new furniture set

Joe was amazing. Super helpful and nice.

Joe was really great to us !!!!

DO NOT BUY EXTENDED WARRANTY OFFERED BY GBS PROTECTALL!!!!!! My wife and I purchased a sofa and love seat from Ashley in Lafayette in February and opted to pay for the extended warranty due to the furniture having 2 electric motors each and a toddler. The warranty was sold to us as covering everything and there were no exceptions. The brochure that was given to us at the time of sale did not have any exceptions listed either. Around the 3 month mark of owning the furniture a part of the mechanism that raises and lowers the footrest on the sofa snapped in half. Additionally the usb charging port on one side of the sofa stopped working. I called GBS Protectall to file a claim and was informed by them that the mechanism that raises and lowers the footrest was not considered a mechanism by them and was not covered. I was texted a document that listed out all of the excluded components, keep in mind that this document is not on their website, not referenced in the brochure, etc. They did put in the claim for the usb port and said a tech would be reaching out to fix it. I called the store regarding the non-covered component and was referred to Ashley corporate because the store is a franchise. Thankfully Ashley themselves agreed to cover the mechanism and shipped us a whole new base for that side of the sofa and a technician was sent out to make the repairs. The technician for the usb went out to our house and proceeded to tell us that he didn't have the part and asked if we did, which we did not. So our usb port is still not fixed to this date. I called GBS Protectall today (8/17) to check on the claim and was informed that it was not their responsibility because it was a manufacturers defect and anything that breaks like that within the first year is the manufacturers responsibility. Again, this was not told to us when we called to make the claim nor is it written on any of the documents we've received. So we've paid for a 5 year warranty when in fact GBS Protectall only covers it for 4 years after the manufacturers warranty is up. DO NOT WASTE YOUR MONEY OR TIME WITH THE EXTENDED WARRANTY AS IT'S BEEN A HUGE HEADACHE TO DEAL WITH.

Matthew and Don made our shopping experience very enjoyable. I even got a free book!! That was a kind gesture. Thank you, both!!

Very helpful & nice

What a wonderful experience. With the loss of my husband's mother, came the cleansing of the home... we donated almost every piece of future about 6 months ago. Knowing we were coming in from Ga for a wedding we realized we had nothing to sit on, literally. I called the store and Joseph answered. I can't stress to you enough how accommodating this gentleman was. He knew my urgency for getting something "in" the store so that I didn't have to wait on delivery..since we would be there in 4 days. He took pictures, FaceTimed me, and worked out a deal on a floor model so I would be satisfied. I picked it up on Sunday and am sitting on as I leave this review. Please shop Ashley and ask for Joseph, you can't go wrong! Job well done!

Joseph was very helpful!

Very good customer service from Joseph and prompt delivery. Fair price as well!

Joseph Samuel is amazing! He was helpful without being “pushy.” He even gave us ideas that we didn’t think of. Overall experience- A+! Bridgette and Dwayne

Ashton and Matt were very helpful!

Very professional and knowledgeable of merchandise and pricing. Excellent personality.

Great service and value!

Good service

Very knowledgeable and helpful

The lady we worked with was amazing, she helped us tremendously and it was very quick and easy to pick out our furniture with her. So excited for it to get here!

Good 👍

I purchased my loveseat and sofa from Ashley Furniture in Lafayette, back in 2021, I wanted to wait a while to give my honest review before posting. If you are looking for a business that is willing to call you non stop once you run financing and they see you have good credit to purchase and you have told them before you are still looking, but they want you through their doors ASAP, no matter if you still haven't decided and you want no communication regarding your furniture even if you still haven't received it and its pass the delivery date than this store is for you. But if you are looking for a furniture store that cares about your purchase during and after your furniture has been delivered, I suggest you don't even think about purchasing from here. I understand the method of purchasing furniture, and how long and hard it can be at times as sometimes manufactures move back dates, or trucks can be delayed, or maybe sales associates can have many customers to take care of, but no one should have to call multiple times for constant updates on their furniture when they have been told several times a manager or their sales person would contact them. I highly don't suggest this business and please save your time and shop some where different. They also never answer their phone, you have to physically show up if you would like any questions answered.

It was perfect

Carlos and Joseph were very knowledgeable about the mattress. Joseph asked my husband and I about the type of mattress we currently have and also asked what were looking for in a new mattress. After our brief conversation Joseph recommended a few mattresses for us to try. By the time we tried the mattress and asked questions my husband and I left confident that we made the right choice and we’re excited to receive our new mattress

This store does not back any furniture they sell once it is sold. They will not return your money or even Take back within 30 days of the sell.This bed was built in Vietnam and looks as if a kid built it. By looking at this bed made up you do not notice most of the material is partical board valued at$849.99 without matress. Chairs have splinters on seats , There is only feet on the front legs not the rear so the paint from the chairs is all over the wooden floor. The table top is rough with again splinters not smooth like the table that was looked at in showroom . Lacker was dripped on table top at manufacturer ,and the antique white has some type of brown stains that are not part of the piece.White glove service was paid for to deliver. Staples were left under table top to where someone could cut themselves bad. The legs for the table base were not even tightened.They have basically taken advantage of an elderly widowed lady and will not make anything right within the 30 day period pushing it onto the manufacturer warranty you pay for not to mention she still does not have all her furniture ordered May 17th .She just started getting pieces June 2, and 14 . They keep pushing times back blaming system failures but they can use computers to take your order, take your money and will not answer the phone at store or 1800 number. You go to store in person they basically will not help you other than give you a warranty paper tell you they are not responsible after sale of purchase and walk away. This is basically an overpriced money scam. Also check out the web for the complaint and Lawsuits against Ashley Furniture before you decide to buy furniture here!

Excellent customer service!!

Very nice and informative salesman.

Michael Young was a dream to work with. Worked diligently to find the perfect sofa for me! Thank you Michael & good luck at your upcoming wedding!

Great service

Great customer service and friendly workers here!

I just bought furniture for my entire apartment, and Christopher G and the manager Ryan provided excellent service! We got great deals and the staff went to so much extra trouble to ensure delivery! We could not be more pleased with the service and prices!

Wonderful service today! Thank you!

Purchase was easy. I. Was kept update on my purchase

Awful experience. Delivered a damaged piece and 2 months later without a new delivery for the piece

We had a wonderful experience purchasing our new Tempurpedic adjustable bed frame and mattresses from Ashley! Our sales representative, Carlos Pacheco, spent enough time with us on so we did not feel pressured in any way to make such a large purchase. He was informative and such a pleasure to speak with and feel he is an asset to the Ashley Furniture team.

I was very pleased with my experience at the Ashley store in Lafayette, La. I found the perfect living room furniture with the best Sales Professional, Carlos Pacheco. He was very kind, knowledgeable, and efficient.

I have the utmost admiration for any business where you're greeted with a smile and either an "I'll be right with you" or given immediate assistance with an enthusiastic attitude.

Today I had Adrian Andrus out to fix a problem with my new bed. He was very polite and helpful and did a great job

Very pleasant experience

Excellent customer attention, they really wanted to solve our necessities. I will be happy to return in the future

Was very courteous and no pressure to buy

Very professional Staff ! Chris was Exceptional.

If I could give TEN stars to Ryan I would! I have never been so impressed by the personal assistance from this man!!! A+ for friendliness.A+ for his knowledgeable ways to fix issues..A+ for keeping me happy and satisfied with my purchases. Also Joe is an asset as well with his kind personality and his knowledge of mattresses. I adore you Ryan and will definitely be returning again and again!!!

Great service!

People were great and price was right!

Joshua S. was very patient and understanding of what I wanted. I’ll definitely go back to this store for my future purchases. Thanks Joshua!

Chris and everyone were exceptional!! They went above and beyond to make my furniture shopping easy and fun 😃 If you’re in the market for new furniture definitely go see Chris at Ashley Home Store!!

My Service & Experience Was Absolutely Amazing. This Was By Far The Best Furniture Shopping Experience I've Had Ever. I Truly Enjoyed The Information & The Details About The Furniture. I Can't Wait For My New Bed & Mattress To Arrive. Thanks Again ❤️

Awesome

ATTENTION: This is a REAL review! (December 27, 2022) I was shopping for a new Bedset and Mattress in Lafayette LA, I went to a few furniture stores who had some decent sales and choices however for the price, nothing I saw was spectacular. That is until I went to Ashley Home Furniture right off of Ambassador (sounds like a commercial right?) The thing that made the experience different this time around was the people, starting off with the General Manager Mr. Aaron Arceneaux, Sales Professional Mr. Carlos and Operations Specialist Mrs. Jerleesa. They all truly made me feel like I was amongst family and friends when shopping. Not only that, Mr. Aaron threw in his managers discount and waived my down payment! Now, I did ask if there was a New Years sale going on and he definitely applied it! I saved so much money off of my total furniture purpose! Who can say you go into a furniture store, pay nothing at all, and walk out with a complete new bedroom set, I can for sure! Thanks to the people at Ashley Home Furniture Store! This was definitely a 5 star experience and a 5 star Quality purchase. If you go to the store, please asks for any of these individuals to assist you!

Go somewhere else if you want your furniture and good customer service. The salesman are amazing and the furniture is the best but you won’t ever get it and you won’t get any help from their customer service!

Donnie was genuine, really patient, and nice when y’all go in ask for Donnie. Great service .

Chris was PHENOMENAL! I’ve never met a salesman so eager and passionate about their work. He was very knowledgeable and a great listener. Made my family feel like we were his family.

I had the absolute best time at this location! Mr. Donnie really helped my fiancé and I out with a bed frame! He was very patient while we looked at quite literally every bed frame in the store and was very knowledgeable about each set. Mr. Ryan and Mr. Donnie were both extremely helpful with making sure I paid the best price for the bed frame that we bought. I’m very thankful for the teams time and great work ethic that make this experience so pleasant.

🚨🚨DO NOT USE ASHLEY HOME STORE IN LAFAYETTE LA🚨🚨. Share share share!!! My parents ordered couches from them on 8/20/22 via check. Fast forward to TODAY when I’ve already driven from BR to Lafayette to help them get situated with my dads health issues, the store calls and says “oops we don’t have your furniture ready, and you’re not on the schedule because someone on our end didn’t put your phone number in correctly…” that distinctly sounds like a personnel issue, however that’s neither here nor there. Well, I call the store today and ask for the operations manager, Kendrick, (who was supposed to call my mother back and DID NOT, definitely horrific business practice to not only not call some one back but to get on the phone with said customer with an attitude problem from jump) and all he could do was give rebuttal that he’s done all he can and it’s gonna take up to 48 hours for a response. That certainly is useless being the check cleared many moons ago and now the furniture is not supposed to be delivered until AFTER THANKSGIVING. This company needs to VASTLY widen their dexterity when it comes to handling customer service issues because Kendrick did absolutely NOTHING. I wouldn’t give this company a DIME of my money if it was the last thing I’d ever do, and you shouldn’t either. 🙄

Great and easy experience for veteran’s day. They even offer a military discount. We were able to buy a floor model and will be picking it up in 2 days. Thanks!

Nice staff, only a show room. Takes about 3 weeks to actually get items.

Great place...lots to choose from... helpful friendly staff... thanks again for making our home beautiful and comfortable

Ask for Monica at the door... Monica listens to every word you say.. She is knowledgeable and she will make your shopping experience fun and easy. Her boss is amazing as well...

Carlos is the best!! he didn’t rush us at all through the process, he explained every detail and help guided us every step of the way! now we get to enjoy our new sectional in our home🫶🏼

I ordered my dining set during thanksgiving week 2021. We were told that the wait time for the table is 3 months. We were alright with that. Fast forward it’s the end of February and we haven’t heard anything, so I call and we are told the wait is another 4-6 weeks. Then it was another 4-6 weeks, and another, and another. And every time we had to call to find out what’s going on. Never was there a call from the store or customer service that it will take longer. No apology, no rebate, no trying to smooth things over, nothing. Only another 2-3 or 4-6 week wait! Finally we received our table and chairs October 12th, 2022! Not going to Ashley’s ever again.

Horrible service. Only half of order received, part of which was broken. Now trying to get that replaced and they are giving us a difficult time even though they broke it.

Run don’t walk, in terms of ordering furniture from Ashley these days. We placed our order in June, told our delivery would likely be around the 30 day mark. It was not, our items were not delivered till late August. They showed up without the hardware and we’re unable to put the bed together. I was told someone would contact me the next day but they did not. I ended up calling a few days later. They shipped hardware to my house about a week later. Next time a technician could come out wasn’t until Oct. they showed up today, apparently not enough hardware was sent. On top of that the tech went to move the dresser and our floors were scratched from this due to a staple being left in underneath frame. Now we have to wait again for more parts. This is ridiculous for a product paid for in full.

Devon Faul was very professional and attentive. Great customer service and very knowledgeable.

Very caring and helpful with our purchase!!!!

Ryan Creager is the guy to see! So helpful and made sure I was taken care of! Thank you so much!

Amazing experience, through and through!!! The entire staff is incredible!!! Ryan, who assisted us, is THE BEST!!!!

We are extremely satisfied with the Ashley service from beginning to end!

Placed an order for a desk and dresser back in November. We finally received the dresser in March. At the beginning of July, after realizing we still never heard anything about receiving the desk, I went to Ashley’s to have the order cancelled. The person I sat with looked in to it and said we were estimated to get the desk on or around July 20th. So I agreed to wait until then and if I had not heard anything, then I’d come back to cancel the order. On July 22nd, we still had not received any calls to schedule anything and the new estimated delivery was still weeks out. So we went back to Ashley’s to cancel. I was told it could be over a week before I see my account refunded. No big deal. Then yesterday Sept. 8th, I received a phone call from Ashley’s to schedule a delivery. Odd. So I go back through my bank account and notice I never got my refund. I called the number back— of course, you have to go through all the automated responses. Needless to say, the automated voice told me my order would still be another estimated 2 weeks. So I’m not sure why I received a call in the first place.. especially when I already cancelled this order. So here we are wayy too many months later. I spoke with a real person after & hopefully my order is actually cancelled this time because I do not want to deal with Ashley’s ever again. My living room & bedroom set come from them & I really like their furniture. But stop selling things to people if you don’t actually have the supply to keep up with the demand.

These people are crooks. I ordered a desk and chest of drawers in November 2021 they told me 5 weeks for delivery. Eight months later I never received my order and there is no way to get in contact with the store unless you go in person. On 7/22/22 I went to the store and asked for a refund and to cancel my order. Today is 9/9/22 and I still don't have my my money or my furniture. I just got off the phone customer service and canceled my order again.

It took way to long for my stuff to even come in. I was suppose to have it by July it is now September that it is just getting built. Every time the movers came they were different people and each one of them didn’t know what to do with my bed saying something different which pushed my time even more. The only reason they have 2 stars is because another set of movers built my stuff pretty fast and i appreciated it.

We came in looking for a bed not really looking to purchase but Chris helped us determine exactly what we wanted helped us within our budget and just made it overall a great deal. 10/10 recommend!

Ashley home store is the only place I shop at. Aaron is wonderful as always, and Joseph was amazing at helping me find exactly what I needed!!

Great service

Very pleasant experience. I went in with a specific need and left with that need met and more. Very knowledgeable young sales person.

They were very professional and knowledgeable and Ryan was an amazing sales associate and I would highly recommend him for your future furniture shopping. It was also a great pleasure being assisted by the manager, Aaron. The store has a great team who obviously enjoy working together. Thanks guys!

Worst shopping experience ever for both me & my wife. The salesman "self proclaimed manager" was not only pushy & relentless but he was also extremely rude & arrogant.

The guys who were delivering the bed were great. But 2 pieces of the bed were wrong so they were not able to put the bed together. Was not their fault. Now have to wait another few weeks probably before they get the pieces in. Purchased a bed over a year ago and customer service has been horrible to deal with. No one should have to hunt down or stay on top of something they purchased from a year ago and still have not received in yet. Kept giving my wife and I the run around for months. Told us they could hold our bed in the warehouse for as long as we needed to but ended up not being true and selling it to someone else without notifying us. Never dealt with such horrible service. Will not be purchasing from Ashley Furniture again. I guarantee that

On October 6, 2021, my husband and I had the great misfortune of visiting the Ashley Homestore located at 200 Westmark Blvd in Lafayette, Louisiana. During this visit we purchased various pieces of furniture accompanied by a GBS 5-Year protection plan totaling nearly $6,000.00 which was paid in full at the time of signing the sales order. We were initially told that our order would be delivered between 12 to 18 weeks of the order date. This was simply the first of their continuous lies and deceptive tactics and antics. From being completely deceived about the GBS 5-year protection plan to waiting, as of today, an excess of 39 weeks (nearly 22 weeks past the promised delivery date) to receive all pieces of the ordered furniture, I would not recommend this company to my worst enemy. From store managers who “know nothing about shipping procedures” and advise customers to “just hope for the best” in regards to receiving their furniture to the unresponsive escalation and customer care team, this company’s customer satisfaction guarantee is non-existent along with their business and ethical values. I have tried every remedy and form of redress made available to me and even made up some tactics myself. Unfortunately, as of today, Ashley Homestore, which operates in a fashion that is typical of an organized theft ring, has yet to be responsive to my pleas for what is rightfully mine and owed to me. This has truly been the absolute worst experience I have been through and I often question how this company is allowed to operate a fashion that is only best described as unprofessional, unfair, deceptive, fraudulent and borders a line of consumer law violations.

Our salesman and the manager were fabulous ! Very helpful !

Initially I had a great experience in store in April. Once we left, it ALL went downhill. We got our delivery and the wrong bed was delivered. Ok cool. We called and went in store. After the run around we finally had an exchange put in. We kept getting multiple delivery dates and no bed. We are now in September and we STILL do not have our bed. That makes 5 MONTHS of not getting the product that we ordered AND paid for. So Ashley has our money and doesn't care to see that we receive our product. Tried to call about getting a refund for everything and am being told NO!!!!!

Reached out MANY times for repair on furniture i bought warranty on & was on many occasions met with SILENCE, I would've saved my money had i known that it would be this hard to get repairs

I walked in not sure what I needed, and Rhiannon Pierce approached me, she guided me to exactly what I needed! Would buy again from Ashley furniture! Thank you Rhiannon!

Excellent customer service. Highly recommend for all of your furniture needs!

The store was great and the guy who helped me was awesome. But I warn you all to not purchase from this company. I have had so many problems with the DELIVERY! Bad communication, I have had 4 deliveries canceled or messed up. I cannot understand how this can be so messed up. NO ONE seems to even know why my delivery didn't get on the truck today for it's scheduled arrival. I get a text it is on it's way then I call to check up on the time of arrival and I'm told it was cancelled? WTH? And why do I not get any phone call? And I get so many mixed messages I really do not know who is in charge, nor do I think they know! The DELIVERY has been a NIGHTMARE and I am in tears.

Terrible customer service! Paid cash in full for my kitchen table with barstools that match my island in January. Delivery date was for April. April turned to May, May turned to June, now June has turned to July.... so I want a refund and now I have to wait 20 days to get my cash back! Absolutely ridiculous!!! Do NOT buy from this company. They are basically a scam!

The staff was absolutely phenomenal! Extremely friendly, informative, and fun. Devon and Carlos assisted myself and fiancé specifically. Besides their winning personalities they were super knowledgeable about the furniture along with providing beneficial health facts certain pieces of furniture can bring. They exceeded customer service expectations treating us as if we were long time friends! We left feeling extremely confident in our new purchase and will definitely be going back! 10/10 recommend! P.S. I absolutely loved Devon’s magic tricks in between paperwork.

My purchase experience was great, got my chair in a week. After I received the chair, I realized I didn't want the chair and called the store and said no problem come back and we will exchange it for another chair and they would pick up the 1st chair and bring me the other chair. This is where it all goes bad, I think I'm on the 4th delivery date and still don't really know when it will be delivered. I really don't think they know what's going on either with the chair delivery either. I see other reviews with people having trouble with getting their furniture. I think if Ashley was just honest up front and told their customers we can order your furniture but you will have to be patient with delivery because we just don't know when you will receive your furniture. I think people wouldn't get so mad if they were warned up front about delivery dates issues.

Simply one word to describe this place - PHENOMENAL! From the staff to the products to the buying process. All the staff are so friendly and caring and in no way pushy as many people in sales can be. The whole process was smooth and stress free. Everyone is great but most importantly a HUGE thank you to Mr. Carlos and Mr. Aaron for making such a big purchase for us, so easy and effortless. We are IN LOVE with our new bed frame and mattress and will definitely choose this place and location when purchasing other home furniture in the future. I would highly recommend this place to anyone!

I had a great experience with Chris at Ashley Homestore in Lafayette. He kept it fun and exciting. He also assited me greatly in financing my couch! Will definitely go back.

Excellent staff and knowledgeable sales personnel. Would definitely recommend Ashley to friends and family

Carlos is the best!!! He explained everything to us throughly! We will beck back to see him Thanks The Comeaux’s

Carlos is Amazing!!

My experience at Ashley was wonderful. I went to several other local furniture stores and had them be really pushy and even rude at times. Rhiannon was helpful and gave me time and space to look and make decisions for myself. She was supportive and gave me the information I needed at critical times during my decision/selection process. She was knowledgeable about everything from couches to bedroom furniture and mattresses. I highly recommend her and can’t wait until my purchases arrive.

We had the pleasure of working with Olivia. She was so sweet & patient! She made the buying process so easy. She helped us figure out exactly what would work for us &our home. Definitely recommend going met Olivia if you’re in market for new furniture.

So Avon was exceptional help! Great team of staff. Excited to continue our business with this store!

Loved my experience! The workers were very helpful and happy to get you the best deal possible! Hunter was the one who helped us, highly recommend!

Great salesman and a great experience in buying furniture Chad is a highly-qualified salesman recommend you ask for Chad Renard

Neil was amazing wish I could give him 10 stars!

It was a great experience. Hunter was very friendly and helpful.

Mrs. Gwen customer service was great!! We are very satisfied!

Ashley home furniture online is the worst I order a twin panel bed & dresser since 2/17/22 I received half of my order 4/12/22 now I have to wait until 5/10/22 for I was text / told that I would receive both items on 4/12 . poor and I mean very poor customer service every person you talk to seems like they don’t have a care in the world and I’ve been asking for someone hire up and still haven’t received a call . I will never order from this place again .

Beau was very helpful and quickly responded. Thank you Beau!

We went in to look at possibility of purchasing a desk from the Lafayette LA store, we met Gwen Simon and store manager Aaron. Well they treated us like we were family took time to show us other furniture. We ended up buying a wonderful desk plus a fabulous recliner at an outstanding price. We are very pleased, satisfied and blessed with the entire experience. Ronnie&Rhonda Langlinais

Devon is so patient and made buying essy for someone who is indecisive! Great sales team. But the actual communication between the sales team, delivery guys and Customer Service is so frustratingly not functional. Took 4 months to resolve my item getting delivered to the wrong house 2 times and the wrong item 3 times! I called CS 4x total and nothing was resolved until I physically went back to the store to speak with a manager who did fix it.

It’s not every day you walk out of a furniture store saying, ‘Well, that was fun!’, but that’s exactly what I said today leaving Ashley furniture in Lafayette, LA! Our salesperson, Devon, greeted us right away when we walked in and was not only patient and knowledgeable but entertaining as well! He was training Ryan today and was very happy with the service and knowledge that Ryan already has with the company! The store was very inviting and we were not pressured at all! We are very happy with our purchase and experience from today and can’t wait to place our new items in our new home! Thank you!!

Great service! Very polite, professional, and patient staff. Our salesperson, Devon, in particular was very personable and by the end of it felt like a good and trusted friend. Answered all questions with confidence no matter how many were thrown at him. We never felt rushed or pressured, and he worked with/around whatever factors were presented. Even entertained us with magic tricks along the way! Would highly recommend shopping with Ashley furniture. Service like no other!

Chad was very helpful. He walked me through the entire store going over dimensions and helping me try and find the perfect couch for my house. He helped me find something within budget and was very forthcoming during the entire process. I only knock off a star due to selection. I wish they had more of what I was looking for in store. Small quip though. Very helpful crew!

Aaron Arceneaux and Donavon were great. Helped with everything I needed. Great taste and style!

Very pleased with the service I went in the store and purchase my living room set definitely a great place to shop And the guy who helped me out choosing my Living Room set was very respectful very honest and super Patient Show me around thank you Ashley HomeStore

My salesman Devon was very helpful and nice. He gave me great feedback on the questions I asked and also informed me to things I didn't know. I'm a very satisfied customer.

I bought furniture in July of 2021. I did not get all of the pieces until February of 2022. I set up delivery for March of 2022. On the day of delivery, I was missing several furniture pieces. After speaking with several customer service associates and an in store representative at the Ashley store in Opelousas, Louisiana, I was told that furniture is given out on a first come, first serve basis and I will have to wait until June of 2022 to get the rest of my furniture.What type of business practice is this?!!!!

Sales Associate Rhiannon was very helpful. Will recommend her to friends.

My sofa was received with a huge black stain and I was told I was going to receive a new sofa. Waited to months called and they had to knowledge of this so they only offered to send a tech out to try and clean the stain. I don’t recommend

Rihanniona Pierce was excellent she was patient with me while I made my choice. She was super helpful and I am very appreciative. Thanks Rihonnana stayed late til I returned with my money. Thanks so much can’t wait for my sofa and dinner table Allison Mooring

Today was a very great and enjoyable experience. I will definitely be back. Customer service was outstanding!!!

Our furniture specialist Devon was amazing. He took his time to explain everything to us, made recommendations and also gave us the needed information to make a decision on what we needed in our home. Aaron stepped in and helped us with making our selections work for our budget. I will definitely return to purchase more items for my home from this location. The service provided makes me not want to shop anywhere else!

I had a great experience

I had the absolute best experience ever with Mrs. Gwen, our lovely sales person, and the store manager Mr. Aaron Arceneaux! The knowledge Aaron held, along with the composure was applaudable. He assisted us and helped trouble shoot issues with grace. Five stars! 10 out of 10 will go again!! I will be using my local Ashly indefinitely!! 👏🏻👏🏻

Sales associate Hunter Was very professional and catered to our needs and budget. Would highl recommend Ashley and specifically Hunter for sales

Very very nice people thanks so much with all y’all’s help

Our salesman was very knowledgeable. We mentioned what we were looking for and he was able to take to different locations within the store to show us pieces that fit our descriptions.

Chad was very helpful and helped me to find the perfect sectional for my house. The selection was great, and the speed at which they will be delivering is really incredible right now. Would recommend

Hunter is so patient and helpful. He encourages you to take in all the information to best help YOU, understanding that everyone’s needs/wants are different. Best furniture rep I’ve worked with yet!

Very satisfied! Neil helped through the choosing and buying process. Appreciate all the help to get the best plan that would fit my budget. Can’t wait to receive my bed set!

Donovan was my furniture specialist and he was so very helpful in determining the right furniture for my home. He made sure to ask me lots of questions to figure out my needs. The buying process was very smooth and I’m so excited to receive my new items!

Recently purchased sofa and recliner. The sales staff was informative and friendly. Prices were very competitive with good incentives. Will recommend to my friends.

Great service. Devon is really informative and the suggestions are very valid to the questions we had. Overall best experience. Devon really knows what he is talking about and makes sure you have a really good experience with the store and the things you are trying to buy.

Sales staff and management were helpful, friendly, and knowledgeable. Very happy with my overall experience!

Our salesman was very friendly and helpful. He let us look at some items on his notebook that wasn't on the floor. We found something we liked and made the deal. Great place to shop and I was really surprised about the quality of the furniture.

Hunter was very helpful and not pushy. They had a great selection of sectional sofas to choose from. Great prices and awesome financing.

My experience at The Ashley Store in Lafayette, LA was nothing but top notch. Every employee was pleasant and helpful. They were willing to work within my budget and helped me find what I was looking for and what I liked. I found that each employee helped one another. I never felt hurried and they gave me full attention. I found everything I was looking for and it turned out to be a pleasant experience. I highly recommend this store and the employees. I want to personally thank Ms. Gwen who took care of me personally. It was nice working with such a nice and professional lady.

My salesman Neil Salvador is amazing!!! He is knowledgeable, accommodating and follows everything through. The commitment he brings to his job and customers is quite refreshing!!! Lafayette location - Westmark Blvd. ask for him, you will not be disappointed!

Great experience so far! Friendly salespeople!!!

Very helpful! Our salesman did magic tricks while we waited to purchase our furniture!

Nice people. Good prices.

Furniture is beautiful and salesman and manager were amazing. However, it has taken over 7 months for our items to come in. It was finally delivered, and the nightstand was left off. So they will have to make a second trip next week.

My husband and I went to Ashley searching for living, bedroom and dining room furniture for our new home. We were immediately welcomed to the store by Devon Faul with excitement. We found pretty much everything we needed and wanted and knew the quality of the furniture was hands down the best! He really cared about what WE wanted and not once tried to steer us in another direction to go with other pieces. He really made the purchasing process super easy and saved us so much money! 10 out of 10 recommend shopping at Ashley Homestore and requesting Devon as your salesman!

Neil was super helpful, and the store selection was outstanding.

Very poor communication throughout the entire process. I completely understand the delayed shipping times and had no issue with that part of my experience. But each time I received a call from an Ashley representative I was provided different information. The last delivery I received was marked as fulfilled 100% when there were actually 3 items missing. We are now 4 months out from my last delivery and I have still not received the final 3 items. They aren’t even in process despite my contacts to the Ashely customer service line multiple times. I visited the store today and I am hopeful to eventually receive my final items.

I have purchased Ashley furniture for the past 12 years. From bed sets to living room furniture. Today I made a larger purchase than normal and Donovan didn’t make me feel pressured. He was extremely patient as I went back-and-forth.

Sales person are very helpful and accommodating and very knowledgeable with everything thank you Ms. Gwen and Devin you guys are the best!

Purchased a living room set, price was awesome and Ms. Gwen was very professional, Black Friday awesome deals going on til 12 midnight@ Ashley Home Store

Chad was so helpful! I went in with my vision and they helped me find it and purchase it so quickly! I was in and out in under an hour!

Our time is valuable but so is the furniture at Ashley. We were able to shop with ease. The showroom in Lafayette had a ton of options to choose from. Every single person we came into contact with was genuinely nice and helpful. Our salesman Neil was outstanding, we could have sat there all day listening to his story’s . Will definitely be back to purchase in the future.

Great delivery drivers, swell guys. Very helpful. The reason this is a 1 star review is because I ordered a couch in March and received it in July... messed up. Gave me two right arms. I asked for them to fix it and they keep returning with more right arms, why is this so hard for them? The delievery drivers even knew it was wrong but someone in management doesn't know their lefts from rights I guess

Aaron is the best! Everyone is super helpful and kind.

We relocated to Lafayette after losing almost everything in Hurricane Ida. Being well aware of the possible shipping problems due to Covid, we were not looking forward to having to purchase a house full of furniture right now. We knew it had to be done though. So, one night we came in looking to start off our quest with the purchase of a new bed. Chris, our sales associate was very helpful and informative. Where this particular store really shines & I do mean shines, is behind the front desk. Michael "Mikey" is truly an asset to this company. He stayed after closing to make sure everything was ordered and correct. A few days later, we recieved a call from the delivery department. There was an issue, our mattress would be ready for delivery in just a few days. However, our box springs wouldn't be available until after Jan. 1st. Not wanting to put a nearly $2,000 mattress on the floor until the box springs could be delivered. So back to the store we went to talk to the one man who made me feel like a friend and not just a commission. Michael was so polite, kind and helpful. After everything we have gone through in the last few months, he really made me feel like not only was I an actual human being. He spent quite a long time trying to find a solution for us, that WE wanted and not just a "here's your only option" kind of attitude. He talked with us and not just TO us. This young man really went above and beyond. He is still working on making sure we have a complete bed for our first night, in our new place. I have the utmost confidence that he will get things resolved, because that was his promise to us. "To do everything he could possibly do." (There are a lot of warehouses to search.) Yes, it was his job, but he could have simply told us there was nothing he could due (and blame it on the shipping issues going on right now with limited manufacturers stock). Not for a minute did he make us feel like we were a bother, inconvenience or that our feelings didn't matter. We told him how wonderful he is but, we also wanted the rest of the world to know as well. So Ashley Homestores if you are reading this: Michael in your Lafayette store deserves a raise, promotion and hopefully some praise for giving your company a heart, in a time when that seems to be missing in this world.

I will definitely visit this place again !!!! The atmosphere was great and very entergetic.Mrs.Gwen was great ,friendly and lovely to have as my sales person . We told her what we wanted and she didn’t disappoint Thanks definitely will be returning Lynette and Deondrick

This store and the people who work there are the reason that I am a returning satisfied customer. They are friendly, patient & efficient. They actually make shopping a fun experience as it should be!!♥️ I can’t express how great a team they are. They take care of every important and minor details. I won’t be going any where else

Lots of beautiful furniture to choose from. Gorgeous store! Friendly staff!

OK, this is an update to my one star review in early October. If I could give them a minus 5 star review I would. DO NOT BUY FROM ASHLEY, they are deceitful and once you pay them it takes months for delivery. I canceled an order and was told it takes 15 days to receive a credit, checked with customer service today (15 days) and said he would contact refund department for a refund ASAP, then I asked how long, his answer: ANOTHER 15 DAYS. If you want furniture hassle free with no anxiety ,do business elsewhere, Lafayette has some really good stores that are not a huge chain, Ashley is NOT one of those stores. I filed a BBB complaint and if that doesn't work then an attorney may speed this up. Again, this is a MINUS 5 star company. Do your business somewhere else. DO NOT BUY FROM ASHLEY FURNITURE IF YOU WANT TO BE HAPPY.

Overpriced furniture that takes half a year to get to your house. Calling in to ask when my furniture will come? And they tell you 2 more weeks. 2 weeks pass, call again, now it will be 3 months. I regret purchasing any furniture from the place and will not repeat my mistake in the future. Edit: I bought my furniture in July, its now October and now it is supposed to get here in January.

Needed a tall dresser but had issues with ordering it on line. I went into local Ashley store to get assistance. Joe was very helpful and knowledgeable. New dresser will be here next week.

Amazing store, customer service is A-1, needs were meet immediately l, ask many questions and all were answered with great knowledge of the products I was inquiring about, 10/10 would definitely be going back.

Order a bed frame in July and the told me it would be available in September. It is now the middle of October and they say it wont be available until January. If you actually want your product go somewhere else.

I have had a bad experience with this store. I was told that my full sectional will be here within 4-16 weeks. My time and delivery was scheduled a week in advance. The day that I received my couch, they were early, didn’t call and only two pieces were delivered, and they were left on my front porch, and they had MY contractor sign for it! I called to speak to a manager, Isabelle was the manager I spoke to. She was so rude, unhelpful and completely cut me off on multiple occasions. After she was “done” speaking to me, she just passed the phone to my sales rep., Courtney Campbell is her name. She has been extremely helpful and more professional than Isabelle, the manager. Her attitude was basically “We have your money now, you can’t do anything about it so deal with it.” I do NOT suggest buying from here. Courtney is the only asset they have right now.

Ms. Gwen was the best. She truly loves what she does and she went above and beyond to assure I got what I desired!

After waiting 2 months for my order, we decided to cancel our sectional.. another two months go by and still no credit on my card. Just wasted another 33 minutes of my time to cancel my order again. Selling items not available is bad business having to wait on the phone 33 minutes to cancel the order a second time is incompetence.

Devon did an amazing job helping my husband and I select the perfect furniture for our living room. He was very friendly, prompt, and helpful towards our needs and expectations. He made the all around experience very pleasant. He definitely listened to exactly what we wanted, along with our concerns which I definitely appreciate. The all around shopping experience was very professional, the store had seriously everything you can look or ask for in a furniture store.

Donavan did an amazing job in lafayette la he brought in his manager when we need another opinion very satisfied

First off I’d like to express what a wonderful selection of home furnishings you all have to off your customers. When I first walked in I almost walked out.. 2 of your staff members looked me and never offered any help whatsoever.. Then a employee whom introduced herself and offered to help🙌🏽 Which I’m glad she did 🙏🏽 Very nice and welcoming and the fact that she was in training didn’t interfere with me getting what I went there for… she got someone that helped her through the process I can’t remember the young ladies name but I do remember Ms Gwen Simon!! Heaven sent…. She went above and beyond to help me get the sofa for my new home.. and gave me a experience I’ve never had in any other furniture store ever.,,, I will be back to shop hopefully I can have that same young lady and ms Gwen to help mw with my purchase….Thank you !

I would give this store a zero rating if I could. My son and daughter in law spent quite a bit of money buying furniture for their new home during the Memorial day sale. After being given several different delivery dates, they were told their furniture would be delivered September 14th. After calling today to verify, there is no delivery or date of delivery in the near future. Buyers beware!

Aaron and Chris made the experience pleasant and were very knowledgeable of the sectional we purchased.

Chris and the general manager were a great help and great service when helping me pick out a New bedroom set.

It was a great experience until I went to Home Furniture and found that I could get tempurpedic for $1000.00 cheaper.

I'm really pleased with my visit today. They answered all my questions and genuinely cared. I encountered a minor issue and the manager Aaron rectified it immediately. He went OVER and beyond. I honestly can't stress this enough. THE MANAGER AARON & HIS STAFF ARE BEYOND AMAZING!!!! PLUS I rather their product over Rooms-to-Go EXTREMELY over priced furniture.😑

I will not be purchasing anything else from this store and nor will I be suggesting this place to anyone. I saw a mattress that was 11-15$ a month if you financed so I decided to check it out and I really liked it and I got approve. When everything was said and done my monthly total was 120$ a month and even after asking where at he extra cost comes from I was just talked in circles. Not even my paper work can tell me why it’s so expensive. My bed is already bowing in the middle and I’ve slept on it for a total of a month, month and a half. I have also had nothing but trouble with the finance department trying to get my date change, they even charge me a 20$ late fee for there mess up. I definitely don’t recommend them at all. Go to wcc and save your money.

Nevaeh did a wonderful job accommodating us while we finally made a decision. Thank you so much for your time!

We were looking for living Room Furniture and Neil was our salesperson he was very helpful and his customer service was excellent he answered all questions and was very knowledgeable on everything and he took his time to walk us through we are very glad with our purchase

Unprofessional

Salesperson (Neil) was awesome, made us feel comfortable and confident. The store had a huge selection, we shopped, we bought. We found the selection of products all seemed well built and sturdy. Would definitely shop and buy again. Prices were reasonable for good products. Ok so here is my update: 1- checked with order status dept and delivery not for 13-15 weeks 2- company took my whole payment, not a 10% deposit but the whole sum of money, who does that? 3- called store for a cancellation , was told can’t cancel until 30 days are up from day of order. 4-getting suspicious about this companies method of operation, even Amazon won’t charge you until the order is ready to ship. As of now, today 9-27-21 I could only give 1 star rating. Not giving up but unless something good happens after October 2nd I would advise you to shop somewhere else.

Always quality furniture. Devon helped me with everything I needed for my purchas

The customer service is horrible. They have no idea what they are doing. The delivery dates they send and confirm will be changed without the customer having knowledge of. When you try to get customer service or someone to explain the discrepancies they will just tell you sorry and they have no idea why they have made multiple mistakes. If you call corporate they will hang up on you after they tell you they don’t have access to look at your account.

Horrible experience I have been waiting over a month for my mattress.They delivered 2 pillows and the base and keep pushing date back for mattress.I will never ever purchase anything from here again.

Nevaeh was unexpectedly helpful with helping me select and affordable couch that fits my living room perfectly. If she's in the showroom I can guarantee you'll leave with what you wanted and a silly grin on your face. The furniture is all quality and the selection is unbeatable. I highly recommend Ashley HomeStore!

I'm devastated to learn that the furniture I ordered in August won't be in until Feb 2022. I wish I knew this sooner !!! I mean my living room will be empty for 6 mos .....I'll never order from them again !!!

Thank you Gwen, for your courteous service today and helping me to pick out mattresses and in my search for an office chair. Your friendly, and courteous but not overly pushy, and stayed within the budget I wanted for my guest-room. I will definitely call you again when I’m ready for my next furniture Purchase. Kay

I would recommend anyone and everyone to Ashley Home Store of Lafayette, Louisiana Westmark Blvd. location for a number of reasons. The main reason being first class customer service. We didn’t leave the store with questions, we left with excitement. My fiancé and I entered the store looking for a king sized mattress for when we get a house together after we get married. Devon Faul was eager to help and that he did. This is where i would strongly recommend people to this particular store. Devon took his time to show us and explain to us about all of the different mattresses and the benefits of each. After listening to the problems we have when sleeping and when getting out of bed in the morning, he guided us the mattress that will be perfect for us. He made the entire experience as easy as it could get from start to finish. After leaving the store my fiancé and I are 100% satisfied with our experience and will be returning for future purchases.

Our salesperson was also the manager over the Temper Pedic mattress department. “Chris” was very knowledgeable and professional. He made our visit very educational whilst creating an atmosphere of warmth. I would certainly recommend Ashley Furniture and encourage you to ask for “Chris” or “Dr. Sleep.”

Corteney did a great job, greeted us at the door., allowed us to browse and shop alone and was ready to assist us when we needed. Very friendly, she made the purchase fun and comfortable.

I came in back in April of 2021, we ordered love seat, sofa and recliner. First the salesman told us that they would pick our old furniture up which was a lie. Then we were told it will be here in May. Then it was July 1st to July 28th, then August 5 to August 10th now today I’m told September 18th. This is ridiculous. I ordered online my end tables and got them in two weeks. I mean this is upsetting. What if this was a bed and I had nothing or had given my current furniture away on a promise to deliver. No one can explain to me why I have been pushed back so much but it’s Covid. My suggestion is Ashley’s need to stop selling furniture if Covid has them lying to customers!!

Paid cash for several pieces of furniture. We were told everything was in stock and would be delivered within 2-3 weeks. After not hearing anything for over a month, I was told it would now be close to October before getting our pieces (over 3 months later). We were told they would check on the order and I would receive a call back. Never happened. I guess they figured they have your money so they're good. Won't buy from here again.

My paid for furniture took well past the delivery date to come in, the delivery guys weren’t very nice, and my 2 throw pillows STILL have not gotten to me after purchasing in March. I called and asked where they were and they told me the store signed off on it as though they had given it to me and my local store would reach out to me to correct the issue and I still haven’t heard back.

Bought great furniture there.

I love the furniture here. Everyone that worked with me was very kind and patient. The associate that I saw was out of town on vacation, but he still took the time to check up on me and make sure that I had everything that I needed. When I returned to the store, another associate helped me out, including the store manager, to make sure that I received the best deal possible. The workers here at the Lafayette store are very committed and dedicated to their customers and make sure that you leave there happy. Everyone works together. It had been a while since I bought something from Ashley, but I'm so glad that I did!

Do not go there!

Monday I called to cancel a item because I wasn’t going to be home and they called me wensday saying we rescheduled for Friday so I’m here today waiting on my items because I got a Text From Ashley home furniture saying my items were being delivered today and a women told me they redid it for the following Friday and Just completely hung up in my face so I still have no information about my items I paid for

Very pleasant and helpful.

Neil was an excellent salesman and informative. I was satisfied and happy with my purchase.

First time buyer from Ashley Furniture in Lafayette, LA. Horrible Experience! Had 4 different delivery dates. Kept getting pushed back. Finally got my delivery almost 2 months from purchasing in store n was missing one item after all that time. Of course sales people are gunna be nice they want the sale but the distribution side horrible. Even my sales woman quit. Michael and Isabel were rude at this location n horrible customer service. Unless you wanna wait months for your items this is the store for you. Will not be a returning customer! If I would of known I would of canceled after first push back date. But me being a first time buyer didn’t really know but I learned after this experience. Do not sign the paper until you test everything n make sure they have your whole order! N the nerve of 170 delivery!

Great selections and wonderful customer service!

We purchased a sectional in April 2021, paid cash. Was suppose to be delivered in 8-12 weeks max. Now it is delayed til November. Worst customer service ever. No one has any idea why this is happening. They scheduled a delivery 2 weeks ago then canceled the day before and no one knows who scheduled it. I had a friend go in to purchase same sectional and they told her 8 weeks. Still selling the same product and telling people false delivery dates. Worst company ever!! Sales man said he would get with his manager and try and find out and call me right away !! Lol. Never called!!!

Michael was so knowledgeable and helpful! He got me just what I wanted in a short time. Great experience would definitely recommend him and our local store. Thanks

Great customer service!