Ashley Store | Lafayette, LA 70506

Shine made our purchase experience a great one! She provided great customer service. They had exactly what I was looking for, and at a great price.

Little pricey but the quality of furniture, customer service, and availability was the reason why price didn’t matter to me. Very happy with my purchase and will use Ashley again in the future.

Great service and care for their customers..

I had a very positive experience at Ashley Furniture. Joseph is a very knowledgeable person.

Very nice selection in a large, well laid out floor space. Joseph has a complete working knowledge of furniture. Completely understood our situation of building a new home and had the perfect solution. Not pushy, nice experience.

Great got what I needed and I'm out of there they even price matched

I recently had a truly frustrating experience with Ashley Home Furniture and their poor choice of a 3rd party delivery company. I cannot emphasize enough how terrible this whole ordeal was (and still is). Firstly, I go to an upscale furniture store and pay full retail prices only to be met with issue after issue. When the delivery was scheduled, Saw Enterprises showed up in a Penske rental truck at the wrong address and seemed utterly bewildered by a basic address. It was a mess right from the start. But what made it even more infuriating was the fact that the delivery personnel did not speak any English. I had to drive throughout my neighborhood looking for a random truck that might be delivering furniture (being a random Penske truck made it harder to identify). After convincing the delivery guys to follow me only using basic hand gestures. Side note, clear communication should be a basic expectation, especially when dealing with a delivery service. The real nightmare began when they entered my home to deliver the furniture. Not only did they fail to handle the products with care, but they also caused substantial damage to my property. My front door, two pillars inside my home, and a wall leading to my bathroom were all victims of their recklessness. The damage to the wall is by far the worst, and it will be an expensive and time-consuming process to repair. This is not a simple coat of paint type of damage, the corner guard on the inside of the wall is completely crushed in and has folded the corners of the sheetrock about 9 inches in total. After this happened I immediately stopped them to prevent any further damage. After much frustration and using google translator I was able to communicate to them to call their "boss" Richard. Richard first tried to start the (I got a friend that can fix that) approach, I told him I don't think this is proper corporate protocol and that I would like a case number from Ashley furniture for the damages before we proceeded with any repairs. After taking a whopping hour and 7 min to make the claim with Ashley furniture not including hold time the claim was finally made. I also found out in the process that these guys should have NOT even entered my home at all. Waiting 5 days I got a call back from Ashley explaining to me that because it was a 3rd party contractor that made the delivery that they have to give them 30 full days to make it right before they can step in so "good luck". Richard then gets back in contact with me to schedule the repair company, I emphasized that it needed to be a company that was properly insured and one that would not have any basic communication issues. This company (RG Construction) was scheduled to be at my home Monday 10/2/23 between 9-10 AM. I take off of work and patiently wait at my home for their arrival. Big shock no one has showed up. I have called RG Construction and they confirmed they had nothing on the books for my address today or ever. It is now 12 and I have texted and called Richard with no response. I have called the Ashley corp claim number and the Ashley box store, they did give me Saw enterprise number, I have been on hold for a customer rep for 45 min with no answer. This whole experience has been nothing short of a disaster, and I hold both Ashley Home Furniture and the 3rd party delivery company responsible for it. They have wasted both my time and money. Their incompetence, poor communication, and utter disregard for my property have left me deeply disappointed and frustrated. I would strongly advise anyone considering Ashley Home Furniture to think twice, as their poor choice of delivery service has tarnished their reputation in my eyes. Date of incident 9/16/23 claim number 881333. *** Update 10/20/2023 there has been no resolution to my problem and no one has fixed the damages.***