Ashley Store Lake Charles, LA

Everything went well!!!

Easy delivery. In and out. They hauled off the old mattress for us. My email address is still wrong. I’ve told them twice. So I haven’t heard from Lake Charles store.

I so enjoyed the 2 delivery drivers. They were a pleasure to be around. I also made them sandwiches and sweet tea for the road.

Courteous knowledgeable and informative about product delivery was superb!!!!

The recliner is amazing and the installation was perfect

Great help and friendly people with big selection to choose from.

Ms.Lexus & Mr.Cody were very professional & helpful.I had a very good example.

My sale person was amazing!! Her name was Lexus. She was so helpful and I was able to get what I needed at a great price.

Great experience, and Jacey was very helpful.

Friendly and courteous staff. Amazing selections.

Fast friendly service very helpful large variety of furniture to select from and I think the prices on the lift chair and recliner were very reasonable compared to other furniture stores around the area

So we purchased a couch from Ashley store. The delivery company messed up my wall and trim. I have spoke with them through email back and forth. They asked me to get them a quote I did they then rejected the quote because it was to high. They then demanded I get two more quotes and I said we can’t keep missing work to wait on people to come give quotes. So because I didn’t get two more quotes in there time line they sent me a email letting me know this ship had sailed (the mail words exactly like that). I told them how unprofessional this is. I will never buy anything from them again. Worst delivery/customer service ever.!! Please save yourself some trouble and go to a different place. Also it’s been 3 week and my wall still not fixed…🤔 Update I got them the 3 Quotes asked for and still not good enough. Please save your self the headache with this company.

I ordered a bed from Ashley furniture they said they would match other facilities prices, but after showing the assistant manager the price of a competitive store she said she would not honor that arrangement with Ashley agreed to prior to our visit that day. The assistant manager was very rude to my fiancé and started arguing with her about why she would not honor the other store price. She said she would lose too much money on that, but Ashley‘s Corpo office said she was supposed to honor that because that is what Ashley furniture store does on our other store, competitive prices to get the sale after receiving the bed from Ashley after waiting seven weeks they gave us a used bed that was water damaged. Had scratches all on it and I would not accept it when the delivery people came to install it. They took it back. I paid cash for the bed and now they are telling me I would have to wait 21 days to receive my cash back. This was not credit. This was straight cash sale. The head manager would not honor that agreement as well I tried getting in touch with the regional manager by email and he did not respond to my email or my phone calls that I left at the corporate phone number for him to get back with me about what occurred at his Lake Charles store. I see why the parking lot at Ashley furniture store. is empty all day and into the evening from now on I will visit either Lafayette or Houston or go online to shop for whatever I need when it comes to dealing with furniture stores especially Ashley furniture store. That’s why I gave them a one rating really I wish it would be a zero.

She was amazing! Great prices and great quality

Wonderful experience shopping. Great customer service

I did not receive a greeting when I entered the store, only unwelcoming stares. I wouldn’t spend a rusty penny here.

Amazing customer service! Lots to choose from. Offers financing, delivery.

(Translated by Google) Excellent attention (Original) Excelente atención

We were met within minutes of walking in by a manager who sent us in the direction of what we were looking for and we were met by salesperson who asked the right questions and understood what we were looking for and suggested that and a few things more. Mr Jackson knew what he was doing…worked with manager and gave us best price possible. Couldn’t be more impressed. Will work with them again soon.

Great experience!

Sweet person.

Angela was amazing! Got us everything we wanted!

Our sales assistant, Lexus S was wonderful. Lighthearted and up to joke and of course knowledgeable of products

Great employees! Professional, friendly, and honest. They provided a nice shopping experience and helped find what I had in mind. I went to more than five furniture stores in the area to find furniture for a new house and I enjoyed my experience here the most, because the atmosphere the employees created. I would definitely recommend them and look forward to purchasing other pieces of furniture here in the future.

Staff was very friendly and knowledgeable.

My experience was wonderful! Courtney Freeman and Terez Jackson were wonderful! They helped me with options given my needs and made the purchase experience seamless. They are Rock Stars!

We had an amazing experience!!! Everyone was very helpful and went above and beyond to help. We definitely be back !!

Excellent customer service! Rachel took her time in learning what was important to me and was very knowledgeable in Ashley's products.

Wonderful easy experience. Lexus was a pleasure to work with!

We had a great experience service was great we got the bed we was looking for and mattress’s.

We had a great buying experience. Jacey Eschete was very knowledgeable about every aspect of Ashley Furniture. She also took time to listen to our needs and help us to make decisions that worked for us. Hopefully delivery after the sale will be as great of an experience.

Very professional Prompt Amazing quality sectionals, table sets , mattresses bed frames , etc Payment plan options suitable and affordable Very informative of their material and sales Would highly recommend Aaron, Courtney , Tevin , Kevin

Great prices and Friendly staff

Great customer service and good furniture.

I’m very satisfied with my visit to Ashley store, Arron was very helpful, explained everything to me.

Great selection and prices. Customer service was great.

I love sale person...

Very helpful and patient.! Walked is through the whole process and pick out the pieces that were best suited for us

Very pleasant salesman. Very willing to help and satisfy us. Great place to be. I will let our family an friends know about Ashley Furniture!

We had a great experience shopping at Ashley today. Our salesman was helpful with answering our questions, but did not pressure or pester us. We feel like we got a great deal on the piece of furniture we bought.

We recently relocated to the area and purchased a sofa, loveseat, chair, and king bedroom set from the Lake Charles Ashley Furniture. The overall buying experience was great, but everything went downhill from there. The sofa, loveseat, and chair was scheduled to be delivered to us on a Tuesday but nobody showed up or called us to reschedule. We called the store and scheduled again for a Thursday, and again nobody showed up or called us to reschedule. Since the store had the furniture, we decided to pick it up ourselves thinking that would be easier. Unfortunately, even us trying to pick up the furniture from the store was a challenge. We were told that we could only load from certain doors, and a comment was then made about some doors tracking guests in store by corporate. After loading everything and thinking the worst was behind us, the same issue repeated itself today with our king bedroom set. Part of our order was scheduled to be delivered, but we received an autogenerated text that the delivery was cancelled. Again, no call from anyone explaining why or asking us to reschedule. After calling the store, I was assured that everything was now scheduled for delivery again on 8/2. Shortly after that call, I received another call from Ashley saying I still needed to schedule part of the order. The lack of customer service and organization at this store blows my mind. Who knows if the furniture will actually show up on 8/2, the only thing I know for certain at this point is we will not be back.

Worst furniture buying experience ever. The entire staff is misleading and lies to get a sale. We had promised delivery dates, finance rates, etc. They changed the financing without informing us and they have rescheduled our delivery 4 times now. Nobody is on the same page. The store tells us one thing, and then we get another phone call from someone else telling us another. Three times now furniture was supposed to be delivered, and nobody called to tells us it wasn’t coming. That is both unprofessional and disrespectful. They also have customers exit through the emergency door in order to keep their numbers of guests in the store up as we were informed by the salesperson Lexus. Numbers should not be so important that you are chasing guests down to have them exit through an emergency door exit.

What a great experience I have had the past two days at Ashley Furniture in Lake Charles. Jacey took her time explaining everything , making sure we got the best possible price! The store was busy both days we went, but she made sure we felt comfortable and not rushed. It was a no pressure, “let me see what I can do for you” kind of sale! It was so seamless the first day, I went back the next day and bought 4 more items that I had on my wish list!Jacey was determined to get us the best deal she possibly could and maximized our purchase down to the penny! We also got the insurance for peace of mind, a lot can happen in 5 years! I wish there was a “Jacey” at the car lot or DMV! Yikes! Jacey you made me and my family feel so welcome and made us repeat customers! Thank you for the time you took with us, it was a pleasant experience!

They weren't very accommodating during the purchase and delivery of the sofa. When I called, the sales associate was very rude, and did not warn me about "all sales are final." So if there is an issue with the furniture you are purchasing, they will NOT refund you.

Great customer service!

Very knowledgeable friendly. No pushy sales. Excellent quality!

Jacey was fantastic at the Lake Charles store! Answered all of our questions! She has a great personality and very professional as well! I give the store 5 star review. No complaints

I had a wonderful experience today. Two people helped me. I wasn’t sure if I could afford the furniture I needed but they helped me to take advantage of the sale and finance opportunities. So it fit in my budget. One big problem is I gave them the wrong address for delivery. I need to get in touch with delivery service before July 17. How do I do that? Do I have to go back to the store or can I change the address over the phone?

Guy was so great to work with, very knowledgeable and helpful. I can't wait to get my new mattress in. Normally it's a painful experience to spend money, but I'm rather happy thinking of the health benefits I'll receive from getting better sleep.

Very good service and everyone was nice

Friend no pressure service. Quality furniture and hue selection

Excellent service

Knowledgeable and very helpful. Great experience.

The manager was very helpful and knowledgeable. We found just what we were looking for.

Great shopping experience. Guy was very helpful in helping me select just the right sectional for the limited space I had to work with!!

Aaron was very nice and very helpful , very nice store to shop with lots of furniture to choose from

Rachel was so patient and helpful! She knew how to make a sale. Thank you. We ended up with more than we expected. Was a great deal.

Aaron was so helpful . I spoke with him a few days before on the phone and he answered all my questions... This is a birthday present for my granddaughter so I did this long distance... He was very knowledgeable about what I was ordering.. and was very patient with all my questions. He was great to work with . Need furniture???? Ask for Aaron.... Thank you Aaron for your help , patience and professionalism... This store is lucky to have him work there... Highly recommend

Big T and Jaycee had made my afternoon of purchase as relax and less stressful. they worked with me with what i wanted and needed and by the end of the purchase, i left relief and my To do’s had lessen even if i still to come back to get a few more items once i get some measurement confirmed.. i’ll def be back

Lexus was the sales person who helped me. She was extremely personable, great listener, helped me find the perfect table to my dining room. The entire staff was friendly

My experience over at Ashley Homestore in Lake Charles was super great. 10/10 experience. Ms. Rachel Simon and Mr. Gene Arceneaux were very kind, understanding, and professional. They both took their time in explaining all the details of my purchase and making sure I was not only aware of everything but also comfortable in all aspects. This was my first time ever purchasing a bedroom set on my own, and they helped me a lot. Also, Ms. Rachel was super patient with me in choosing my mattress even after I changed my mind on what it is I wanted a couple of times. I love interacting with people who care and are just good people. Thanks y'all!

I want to thank Gene Arceneaux and the amazing crew at the Ashley store in Lake Charles. They having the best customer service. They made sure that I got exactly what I wanted and they even got it to me a week sooner than promised. I highly recommend shopping with them for all your furniture needs.

Jacey was excellent !

I went to Ashley furniture for a side. I ended up buying a very nice and super comfy sectional. The team greeted me as soon as I walked in the door and were very knowledgeable. All my questions were answered and a few minutes later I was done! Gene was the absolute best!

Huge selection of nice furniture and all of the sales people we spoke to were very kind and friendly. We’ll be back and I highly recommend them!!

Very helpful and nice

Our experience was great, the salesman approached us immediately. He was very well mannered and professional. He helped us find what we was looking for without any issues and got us taken care of in a very timely manner. I recommended Aaron Mulligan if anyone is looking for furniture he’s your guy.

Our salesman was very polite and knowledgeable. He made the experience a pleasure. I did not give 5 star due to the financing restrictions that we experience.

Aaron was my sales associate when I came in to purchase a reclining love seat. He noted down the specifications I was looking for and helped me find that and other very similar options in store. He was very kind, helpful, and attentive. I went back at a later date and was helped by Aaron again and Glen. Glen was also so helpful and made the entire process smooth and easy. I would highly recommend Ashley in Lake Charles!

Staff was very helpful and friendly. Great experience!

Great service

I had a great experience at Ashley’s with the team and my sales rep. They were all so helpful & ready to assist us with our needs!

We went to Ashley just to look at sectional sofas, without indenting to purchase at that time. Well we walked I. And meet with Jacey, who was very helpful and knowledgeable about the inventory. We found a sectional we really liked. At this point Jacey worked with us and got the best price available. We walked out with a complete living room set and very please with the experience.

i was charged for a 250.00 matress pad that I asked the salesperson to take off. I also called the customer service number and asked them to remove this item. i have tried to contact the store manager and no return call. There is a lack of customer service. Delivery was not done when it was scheduled and when they did deliver the headboard and footboard did not match.

The sleep expert Jacey was very helpful in finding me the best pillow for my wife and I, She was also able to help reduce the price on said pillows, please swing by Ashley for any of your bedding needs

Jacey, was very kind and we enjoyed working with her overall. There were some issues while purchasing in store, but it wasn’t a huge deal, however, we were told our couch would be delivered the following Wednesday. Fast forward and the couch was NEVER scheduled for delivery. I had to call customer service to learn this and then schedule for the delivery. Once learning the delivery was never set I made several calls to the store to speak to a manager and we have yet to hear anything back (2 weeks later). We had all intentions to make future purchases but we will no longer give this location our business. This was a complete lack of competency and unprofessional. We spent thousands of dollars and they can’t even return a phone call. POOR BUSINESS!!!

What great service I received from sales representative, Mark. He was after make me satisfied and happy. Thanks for a great salesman.

Great experience. Hassle free and quick. Would recommend.

Gabby, Terez , Gene, and the entire Ashley staff were extremely helpful, welcoming , informative, and entertaining. It felt like an immersive experience in an amusement park of furniture and mattresses . Truly an amazing experience . We are happy with our selection and will shop here in the future for other home purchases. Thanks guys!

Our salesman, Terez, was excellent! Let us take our time in choosing which couch fit us best!!

STAY AWAY FROM THIS STORE IF YOU DON'T WANT TO BE SOLD ON THE WRONG PRODUCT WITH NO RECOURSE AND LIED TO ABOUT FINANCING. We have done business with Ashley for years and never experienced anything like this. They sold us our last set of split king Twin XL so you would think they know their product. When only replacing one of the mattresses (two twins make up our king) and stressing height had to be the same, turned out it was 2" lower than the other twin (hard to have a king set up with one dipping 2"). Despite being told it was a worry free purchase, had 90 days to see if you like it, turns out you can only UPGRADE and it still wouldn't match height. No returns (told by the manager I should have read the fine print on page 4). You can get the same mattress elsewhere and can return if needed. They lied about warranty only being covered if they sold their double priced mattress covers that Tempurpedic actuallly sells but doesn't require (spoke to the company themselves; you can return to Tempurpedic if going through them btw). Ashley sells you on a zero percent "installment plan" which consists of them opening a credit card in your name that can easily become a 29% interest if you don't do the math correctly. The corporate office denied they sent me a credit card that I did not want but then reversed that when I read off the terms. Their story then changed to that is how Ashley now does business. It is a bait and switch, clearly false advertising. I will be reporting them to the Better Business Bureau and checking with the state on the legality of what they have done. I could have paid for the mattress up front, but chose an installment plan. Now I have the extra headache of paying off and closing their joke of a card which will hit my perfect credit score. They should have disclosed the info they were taking was for a credit card, not an installment loan. First time in 40 years of shopping that I was duped. Ashley lost all future business from us which includes upcoming sales for two rooms in our home. I should add the first time we walked in the store, we walked around for 30 minutes and not once did we see anyone other than sales people visiting in one spot. That should have been our clue not to go back, this store has lost their customer service. On that note, we waited all day for a delivery that didn't come until 4 days later, no notification. As I said, wouldn't recommend them for ANY purchase.

Guy was our salesman! Very helpful! Great selection.

Our salesman, Elijah, was amazing, he totally made the experience.

Great customer service,Mr Jean took his time and went through the steps to assure my wife that she was getting the right mattress and all the pros and cons of different mattresses .he took his time with us with 💯 %patients.then once we completed the mattress deal then went on to the purchase of a dining table ,and once again took his time and worked with us. felt like family once it was done.

Our rep Gene was knowledgeable and patient. He showed us everything he possibly could to make our choice and experience great. I recommend Gene if anyone is looking to purchase anything at Ashley furniture store..Again thank-you Gene for helping us..

Our salesman, Aaron Muligan, at the Lake Charles, Louisiana location was a wonderful sales man; that allowed my wife and I to look around the store and actually enjoy our time looking at the different pieces of furniture. We were never hounded, pressured or bothered to make a sale. When Aaron answered our questions with honesty and integrity, we were happy to purchase a new piece of furniture for our home and we will definitely be recommending Aaron Mulligan and the Ashley Furniture store in Lake Charles, Louisiana to our family and friends. We will also be purchasing more furniture in the near future. Thank you for a wonderful experience...

The saleman was very knowledgeable about their products.

I ordered 2 high profile pillows and received 1 medium profile pillow and 1 low profile over a month ago and still have not received the correct pillows. Do not order anything from this company. SALES ORDER NUMBER: 725008491554

Very knowledgeable on helping me pick a bed frame for my tempur pedic mattress , Very pantaice with me, I am Totally pleased with Ashley furniture in The Lake Charles La Store. Thank You So Much Nolen !!!

Sales person was very patient and helpful in finding what we needed and getting it ordered.

The very best attentive customer care......thank you , Mr. Gene Arcinaeux

Sales person, Terez Jackson was very helpful. Happy with furniture that was purchased.

Friendly service, great prices

Zero stars and update! Make sure you ask upfront how much delivery is going to cost! They pulled a fast one on my husband. They reduced the price but increased the delivery fee. One chest of drawers. The delivery fee was $159.99. 17% of the cost of the piece to deliver less than 5 miles. Ridiculous! I was home for the rest of the furniture delivery. The delivery team was very lacking. They were in a hurry and scratched the front top of the dresser. They covered it with some spray that still permeates the room months later. I didn’t pick this furniture set. I wasn’t impressed with the selection

This has absolutely been the worst buying experience in my 30 years of being on this planet. We purchased a sectional on 11/28/2022 the wrong color sectional shows up on 12/14, a week later the ottoman showed and was the correct color. Called immediately on the 14th and was told it would be picked up and the correct color would be delivered. A couple weeks pass by and I call and they say they’re we’re holding the couch till the ottoman could be delivered at the same time. I told them I already had the correct ottoman, and they told me they would go ahead and push the sectional to be delivered. A couple more weeks pass and don’t hear anything. I call again and they’re trying to decided at this point who’s fault it was. The home store or the warehouse. And that until then it could not be delivered. Finally they make their mind up and tell me the “Re-selection” was approved. But now the sectional is on back order. I’m okay with waiting on what we ordered at this point. Called after a week for an update and there is no ETA on the color we originally ordered. I ask for a refund and to reverse the whole transaction and for the sectional to be picked up since they can’t seem to get me what we ordered. They seemed to think they could do this even though they repeatedly tell me “refunds aren’t in their policy” for the re-selection get cancel in place for the refund. Then call to check status and now they of course can’t do a refund. Call multiple time since then to speak to the home store and I can’t ever get a phone call back. Here we are 04/07/2023 and still nothing. Still the wrong couch. Still no answer from Ashley home store. What are y’all going to do for me in this situation?? I just, at the very least, want what I ordered and what I’m still paying for! I don’t understand what I’ve done wrong in this situation be to treated this poorly as a customer. This will absolutely be the last time I ever purchase anything from Ashley Furniture.

Order 13,000 in furniture given a delivery date they cut my order in half and changed delivery date without telling me promised all would be delivered on second date they lied again been 5 weeks still waiting on base of king bed can't get answered on when it will be delivered on the high sight of things the delivery guy was great bad communication between store and distributors center

Excellent experience and employees went above and beyond to help me with my shopping needs.

Very helpful did an amazing job considering he was mew

Shane was a great salesman. Shine was an amazing manager. They both worked with us to beat a competitors price along with getting us the best prices on other furniture we needed. Will definitely return to them for anything else we need.

I have nothing but positive things to say about Mr. Terez And Miss Amily for helping us out and working with us getting everything done in awesome time and being super friendly and helping us out

I’ve never had a sales manager (Tashyna) lurk and babysit her sales people while with customers. My sales lady Hannah was doing an amazing job showing us all the products and letting us check out all the beds. We were about to buy a new bed and bedroom set not now. Tayshya was also giving us dirty looks while we were trying to look at furniture. To bad out sales lady Hannah missed a sale.

My boyfriend and I walked into the store today because we have a longtime friend that works as a sales person at this location. Hannah was very knowledgeable about her sales skills here at Ashley, however there was a manager (Tashana) lurking around us the whole entire time we were browsing the storefront. My boyfriend and I were looking forward to purchasing a new bedroom set and a new mattress, however we got the wrong vibes from this manager and we decided to not buy furniture at this location due to her, not our wonderful saleswoman Hannah! I would not recommend anyone to purchase furniture from this location. There are too many other furniture galleries in the Lake Charles area to have to put up with this.

Elijah was awesome! He helped me find the coffee table I wanted and even helped me load it up! Process was super quick and easy.

I purchased a sectional sofa from Ashley and it was delivered on 12/10. It was short 3 pillows and 4 cushions. Delivery driver told me he would have those to me on Tuesday, 12/13. I never heard from the delivery driver so I called the store. I was told I would have to call customer service in Houston. I spoke to a few people and then was told they could not talk to me because I was rude. I called Ashley in Lafayette as I have dealt with them on another purchase and they emailed customer service and ordered the missing pieces. Ashley in Lafayette is very helpful, unlike Ashley in Lake Charles. If you purchase from Ashley in Lake Charles, be sure your order is delivered complete so you will not go through what I am going through

This was our 2nd experience purchasing with Ashley Furniture and it definitely was our best. First time was approximately 7years ago and we were less than impressed. Apparently some changes have been made because it was a completely different store in my opinion. Our salesman, Gilbert, is a very talented person. He took time getting to know us and was extremely friendly. I never got the feeling we were being pressured into purchasing anything, which made our experience even better. I highly recommend you go in and give them a shot. Gilbert you exceeded our expectations an I hope you stay here in Lake Charles. As for the rest of the staff, I can tell you they were all very friendly and welcoming. I would not hesitate returning for our next purchase. Thanks again for all your help, an we will see you all very soon.

Absolutely no professionalism and lack of motivation to help make things right. I had a scheduled delivery date of the 22nd and made no work appointments because it. This was already about 9 days after I had bought my furniture. They were supposed to call on the 21st to let me know they were still coming the next day but no one called. I went to the store on the 22nd and the only thing the manager said was sorry it was pushed back. No one bothered to call to say it was rescheduled, no one bothered to call and ask if the 25th would work for me, they just decided that’s what worked for them with no care of the customers needs. Manager was no help whatsoever and didn’t even attempt to make things right and didn’t even attempt to help. Told me just call delivery. Well I called delivery and they just hung up on me. Wouldn’t have been that hard to say let’s call delivery together to see if anything can be done. Even if it couldn’t it’s the attempt to try and help or show they care that matters. I never leave reviews for anything but this place is so terrible I’d like to help people avoid having to deal with one of the worst stores I’ve ever dealt with. If you want your furniture in a timely manner or looking for a store that will make things right when they mess up then this is not the store for you. Someone should really look into the type of people running this place both in sales and delivery. Changes should be made.

Fast friendly service personnel. Very professional and didn’t leave a mess in my house. Prompt and courteous delivery men.

👌

Would not recommend. Extremely sketchy.

Dominic K. did a great job helping us purchase furniture today. He is smart and on point. I recommend giving him a chance to earn your business.

Excellent service. Hannah was very informative and helpful. She answered all my questions. Very polite and respectful. Looking forward to doing more shopping with her.

Bought a couch that took 6 weeks, supposed to be 4 weeks. When arrived was to short for spot. Called same day and asked for a refund and return. They said come in and see what they have. Found one bought it off showroom floor and was supposed to get a pickup for the first one. Never happened. They cancelled the original return order and our $500 on the first one. DON'T BUY FROM THESE SCAMMERS. Go to Facebook Marketplace. After reading reviews I didn't understand why Ashley doesn't try to rectify more problems. But understanding Corporate dealings Ashley would rather indulge in the Greed and Corruption rather than fix some of the little problems . So GO AHEAD AND GET ALL TOU CAN WHILE YOU CAN.

I was really impressed with the great service and the early delivery date of my order. My last experience with Ashley in Katy, Texas was horrific. Actually, it took the Ashley in Lake Charles to contact Ashley in Katy, Texas to get my refund from the order I had already paid for that was never delivered. Nonetheless, this particular Ashley in Lake Charles was very friendly and professional.

Super friendly and helpful sales people!

Hunter and Noah were very helpful in helping us find the right bed.

I just got a threatening text from Ashleys. This is so unprofessional and disturbing. I will never buy from this company ever again. If I could give them a zero I would. It's been over two months and they keep pushing it off. The sales manager put in a er ticket saying if my purchase was not delivered this time that they would be loosing my business. 8 weeks later, a nasty email later and they finally want to get it to me. Don't bother with them. Do yourself a favor and go somewhere else. This store is a joke to deal with. Going on 5 months now and I'm still dealing with these people.

We went and picked out a couch and table on may 21st 2022 before we even signed anything I asked multiple times is it in stock and how long will delivery be, because we didn’t want to wait months for furniture. Our sales lady said it would be delivered June 11th well low and behold it got pushed back month after month our date has been push so last week we finally got the call that it would be delivered tomorrow 8/17 so I called today to confirm the time because no one ever called to confirm and they told me my order was delivered on 8/12 we didn’t get it so obviously that was a mistake and so they said they would get that fixed and call me back with an update no one called so again I called back and they canceled my order and replaced it and now they are saying it won’t be delivered until OCTOBER. 0/10 would not recommend (the sales people are nice but the delivery and customer service reps are absolute trash even the delivery/ customer service corporate manager we spoke to was rude, unhelpful and just told us to cancel my order)

Such a nightmare working with Ashley Furniture. In store, the process was easy to purchase, cash upfront on a over $7000 order. We were told ALL items were in stock except 1 bookshelf, hence why we chose those pieces, because they were in stock. All furniture except said bookshelf will arrive mid July. Bookshelf will arrive mid August per the sales person taking our order. So we went through with the purchase under the impression we would have our furniture in a few weeks except one piece. What a lie!!! Its now been almost 2 months and the main, large, more expensive pieces keep getting pushed back (oversized sectional and dining table set). The items we were told were IN STOCK! No communication from Ashleys what so ever. We have to keep calling to find out the status of our furniture order. Noone tells us anything except “its now expected later” when we call. Our sales rep had no issue completing a transaction paid in full upfront, but the entire business fails to update their customers about the status of their FULLY paid order. It’s frustrating and has been a nightmare. We were lied to by our sales rep, we were told all our pieces were in stock. For the past two months all we have been told is “its on backorder.” Once we get our furniture, if we ever do at this point, I will never purchase from Ashley’s again. It has been such a nightmare. Never have I had this issue with any other furniture company. I knew I should have just went with Rooms to go. This has been the worst business transaction I have ever made.

Ms Allison was very professional and knowledgeable. Our visit at Ashley furniture was enlighing and enjoyable. The whole staff were like family.

Amily was truly amazing. She answered all of my many questions lol, and was very patient. She went the extra mile to make sure I was satisfied with my purchase.

Love love love my Ashley Furniture It does take some time to get your Furniture I believe the main reason it took me a while was because of COVID and Hurricane Laura

Many items

Can’t say much good about it honestly. Kitchen table was in stock and got it promptly. Entertainment center and sofa table was about 8 months late. Called the store and Ashley furniture automated system I don’t know how many times. They even admitted it was ridiculous in March and offered me a 100 dollar refund. To put it into perspective, I ordered my furniture last September 2021. Was quoted a delivery date in November 2021, and just now received my furniture. It’s July 3rd 2022. Hope this helps anyone who’s considering going with Ashley Furniture

My experience was very nice and Travis Istre was professional and answered all my questions. Thank you Travis for a pleasant experience shopping and purchasing the perfect furniture for me.

Brianna was amazing. We love our new furniture!

Travis was extremely helpful and made the process quick and easy!

Shane Peters was very helpful, very kind, and very patient. He worked with me until I found what I wanted.

Our sales person was amazing! She helped me find what I wanted and made sure I got it! I will definitely go back for all my furniture needs!

Great experience, all my questions were answered before I settled. Salesman was very helpful in showing me comparable pieces since my piece was not on the floor for show.

The Lake Charles La store lies about delivery dates! Over promise and under deliver! It will be the last furniture I buy for them!

Shane was wonderful to work with, and I am super thankful for all of his assistance with my furniture purchases!

Everyone was very friendly and the salesman went above and beyond what he needed to help us with our furniture needs

THE absolute worse place to buy furniture. I ordered TWO tables from them in August of 2021. One table was delivered with all the pieces, the other had everything except the TABLE LEGS. I have now been trying since NOVEMBER 2021 to get legs for my table. I have gotten the run-around multiple times across every department. FINALLY thought I was getting the legs delivered, but NO, ONLY ONE TABLE LEG SHOWED UP!! I paid almost $2,000 cash for this table and have not been able to use it. When I say I'm bringing it back to return, I'm told they don't accept returns at the store. ABSOLUTE WORSE SERVICE EVER!! The last employee I talked to who is supposedly a "manager" told me "well I didn't do it" when I was explaining my frustration!! If you can shop some where else I would!!

Update!!!!! PLEASE BE AWARE before you purchase from them!!! As I see on many other reviews, this place is a joke! If during the sale the chance of never getting your furniture was mentioned, I would have never purchased! Also, I was told to apply for financing which would be an interest free loan and wouldn’t take into affect until after the furniture is received. They applied for multiple, 4 to be exact, credit cards in my name and charged the card for part of my furniture while I am still waiting on the rest(2 of 3). They have given us the run around over and over again. Today, 12 weeks later, we were promised a delivery, which I confirmed by phone, text, and email. 3 hours before said delivery time I received a call that not one but both pieces of furniture are ruined, can’t be delivered and are on back order. So now we are back to waiting. I agreed to wait 4-6 weeks not 12 plus! This is sad! Entire staff was friendly and welcoming. We were so indecisive and literally spent hours there. The salesperson was patient and helpful the entire time.

Fantastic! Awesome & friendly sales team. I don’t feel rushed or pressured and Rachel was patient with me while I decided what to buy. She explained a lot in detail and answered all of my questions. I’ve always loved shopping at Ashley Furniture. I will continue to give them my business.

Very good for furniture.

Great experience. We were helped weighing our options and working within our budget. Both the sales lady and manager were very helpful in every way and patient.

The workers and manager at the Ashley’s I attended were fantastic! Wonderful experience

We had a good experience today . We found exactly what we were looking for and we’re out in an hour. Very good experience.

Great service! Friendly staff! I ordered a sofa and a bed mid-week. Both were delivered by Friday.

Our sales person Matt was really easy to work with, and our purchase was quick and easy!

Had amazing service and they got me what I wanted really fast.

I had an incredible experience at the Lake Charles Ashley store. Everyone was nice and very professional. Shane Peters was an awesome sales person.

Did not greet me nor acknowledge me, didn't ask me I I needed help. I could have been a millionair looking to buy the whole store.Is it the way I looked or dressed. Don't ever determine any thing that way.

Friendly service with no hovering! Very knowledgeable sales team. Great experience overall.

Our experience at Ashley Furniture was great. Holly G was our sales lady and she was very patient with us. The quality of furniture and selection were great !

One of the most pleasureable shopping experiences I’ve ever had. And I’ve had a few! Good selection, very good pricing. Excellent salesperson, Amily. Attentive, but not overly so. Very helpful in finalizing the sale. Would recommend her, company to anyone.

We had the pleasure of doing business with a very nice and helpful gentleman named Shane today and it was truly a great experience. If you are looking for a quality service then he is definitely the man to talk to.

This store has a great inventory and very reasonable prices. Our salesperson Coco was very professional and helpful. I really liked how they are laid back and not pushy.

My husband and I bought a sectional back in November 2021 from this location, we were told it would only take 3 to four weeks for delivery, I just wish the salesperson would have explained the possible delays before I placed my order. It’s ridiculous that after almost 4 months I’m still waiting and don’t even have a delivery date. At this point they shouldn’t be charging clients hundreds of dollars for delivery. And yes we know COVID slowed many deliveries during the last year, but the fact that the salesperson never mentioned that it would take at least 4 months for delivery it’s outrageous

Good quality lasts a longgggg way! With great warranties!

The staff was very friendly and helpful throughout the whole process. Placing an order was fast and simple. Looking forward to receiving our new couch. Hope was our sales associate.

Shane was our salesman yesterday. This young man is an outstanding salesman! Very polite and knowledgeable about any questions we had. The store is clean and easy to get around in. Ashley Homestore is the only place we buy our furniture bc of the professionalism and courtesy of all employees. They definitely make our experiences delightful.

The sales lady was very helpful and knowledgeable. She worked with us to get into what we needed.

We enjoyed shopping at Ashley Home Store. We were shown around the store by our salesperson, Mr. Perry. We were not pressured to buy and given time to make our decision to buy. We are very satisfied with our purchase.

I had a wonderful experience being my first time at Ashley HomeStore. Amily was awesome! She found me exactly what I was looking for and I couldn’t be more happy!! I Look forward to doing more business with you!

I had a excellent experience Maheen, she greeted us with a smile. Maheen got all of our answers answered in an orderly manner. She was very kind as she went through all of our options with furniture buying.

Great customer service

Cannot get these people on the phone. They answer then hang up. Was told 4-8 weeks for delivery and going on 22 weeks still no furniture!!

Don't have product in stock

Walked in, met with Racheal, and informed her what we were looking for and she provided us with many options. She made the experience pleasant and simple.

the sales girl was very helpful i hope my new beds dont take long to come

I had a wonderful experience at Ashley Home Store. Loved the show room. The sales associates were amazing. They have the biggest selection of furniture than any other furniture store in Lake Charles, trust me I went to every single one of them. I definitely recommend checking them out if ur looking into making a purchase. Edit* After having this sectional for only about a month and a half the seat cushions are already flattened down and looks old. The back cushions are still fluffy.

We found our perfect sofa and loveseat set at a fantastic price! The customer service was top notch.

My husband and I went today looking for a bed frame and left completely satisfied with their customer service!

Showroom was spacious and well laid. The sales staff were helpful, yet not pushy. Jennifer helped us find a wonderful sectional and arranged payment and delivery. 5 stars and 2 thumbs up!

Great customer service. Very helpful.

excellent service

Salesman was awesome. No pressure to purchase, just browse and view the furniture. Nice experience.

My husband and I were so impressed with the way the Lake Charles store is set up! Super friendly sales associates gave us plenty of space to shop but were convenient to find when we needed them. Found things we didn't see at other stores and wound up buying them. I love stores that have exactly what I'm looking for!!

Amily was amazing and helped me find my dream couch! Answered all my questions and super friendly! She gave me space to browse while also making sure I could find her easy if I needed because their store is HUGE! Great selection! Edit: Ashley furnisher has gone so down hill. I spent $4k on a sectional and two years later it's falling apart. Made a claim over a month ago to fix it and no one called me back or scheduled a time to come see my broken expensive couch. Customer service is also garbage.

Excellent service. Travis was so helpful and made our experience easy. We’ll definitely be back to see him for future furniture needs.

Ashley furniture in lake Charles is the best furniture store I have ever been to. The staff is amazing and very helpful

We purchased a bedroom set that we were told would be in by a certain date. The date was a little father away than we would have liked, but we understood and we really wanted the set. After purchasing, the delivery date kept getting pushed further and further back. We still don't have our bedroom set, and now we're told it's currently out of stock or on back order and there's no expected date of arrival in the system. I understand things being behind, but we feel they knew that in advance when they sold it to us. Now we're on the hook because we already paid and left to deal with the consequences. We kind of feel manipulated.

Matt was very nice and patient! He helped up find the perfect set up!

Word to the wise don't buy furniture from Ashley Furniture!!! I bought a recliner in September and they said it was in stock but it would take 4 to 6 weeks for delivery and last week I got a call to schedule a delivery day for November 17th and now I just a call and now they can't deliver it until December 1st!!!

Easy buying experience. No pressure to buy. Very good selection. They were willing to hold furniture for us until our home is repaired from hurricane damage. Uzair and Rachel were very attentive and patient.

Rachel Green was great! Friendly and polite.

The furniture is beautiful

Great friendly sales staff, horrible customer service and order system. Not only did they screw my order up, they also wont refund me the items I sent back. What a joke. Save headache and buy furniture from someone local.

My wife and I walked in the store with a lil over an hour before they closed and my sales guy sprung into action. We let him know what we were looking for and was able to close the deal on a couch and love seat as well as a perfect bed set. Can’t wait for them to deliver to our home. Thanks guys

Great selection and service! The options were extensive and high quality. I recommend Ashley HomeStore

I had a very good visit at Ashley’s Furniture in Lake Charles. The salesman was very knowledgeable and answered all my questions.

great service, knowledgeable, friendly ... glad I made the visit there ... looking forward to the arrival of my recliner

Awesome people to deal

The lady that helped me was friendly & made sure I got the best sell.

We were well treated by sales and managerial personnel. They worked hard to get answers for us. No pressure and professional attitude.

I love the Lake Charles Ashley Homestore. A must see showroom. Friendly and knowledgeable customer service. Uzair is our Home Furnishing Professional.

Went to several furniture stores the past couple of weeks and really liked that they had furniture you could pick from on the showroom, and get in a timely manner.

Big place with lots of selections. Price a bit steep but staff is of course very friendly and helpful. We are now been waiting for our furniture for at least August and still hasnt arrived. CS says its gonna be another 2-4 weeks and 3 weeks ago it said 2 weeks until the delivery schedule is known. I also believe our purchase receipt isnt in our email and the info CS stated is incorrect. Im now disappointed. I sure wouldnt want the delivery to finally come around with the special order being wrong.

Jamie was very nice and knowledgeable. Thanks for helping us with our sale and our discount.

Purchased a power recliner 06/2020 with a 3 week ETA DELIVERY. The wrong recliner was delivered, Two months in and still no delivery. Currently 6 months in and no delivery and NO refund. I paid cash, over $900 and was told I would receive a payment by mail. No refund has been given. Very disappointed in the service of this national chain.

Updated. While Jaime was a great sales person, she is horrible at follow up. Three months later I am still waiting for key pieces, meaning I have head board but no foot board, rails or dresser, and end tables but no cocktail table. No one at the store will call me back. Customer care is a joke as the reception is horrible while speaking, I constantly had to ask for them to repeat themselves, and I have nothing against foreign accents, but even spelling a word took 5 minutes with the poor quality of reception. If I do not get answers soon the entire order is going back. Jaimie was a great sales rep. We were able to get a house full of furniture in 3 hours. 48 months zero financing was a blessing.. Quality, delivery and setup yet to be seen.

The sales person was very nice during my visit however everything after that has been a mess. They completely lied to me on when my mattress could be delivered and now I will be sleeping on the floor for a few nights. Wish I went to another store somewhere else. I called into the store this week and now they are telling me it won't come in till several days after the day I need. The person on the phone couldn't help me so they took my info down for a manager to call back but the manager has not called me still.

Michelle was the sales person who assisted me with my purchase of a dining room table set. She was very kind, courteous, and knowledgeable. i would definitely return for other purchases.

Uzair was a great help! I had already selected the items we wanted to purchase online, but prices do differ from online to in store. He was able to help us with pricing and the extended delivery date we requested. We are very happy with the customer service we received, our items purchased and look forward to their delivery!

I had a hard working lady taking care of us she was honest about how long it would take to receive our living room set 3 to 4 months it not her fault how long it takes to come from the factory covid 19 stop a lot of things we use to get quickly I have no choice but to be patience and wait things are not the same we may not be normal again for years I like Ashley furniture

We have been to several furniture stores looking for a reclining sectional sofa. Today, we went to Ashley Home and had the best experience with our sales person, Travis. We appreciate the laid back, non-pushy approach. He gave us our space to browse but stayed close enough, ready to answer our questions without being aggressive the way so many sales people tend to be. We were happy to see that we got a %20 discount on our purchase today due to a Black Friday in July sale. We found exactly what we wanted and our sectional sofa should be delivered in about 2 weeks. We'll definitely start at Ashley for our other upcoming furniture purchases.

Great customer service and nice furniture. Go see Travis in Lake Charles!

Hats off to Home Furnishing Specialist, Holly Cardy of Ashley Homestore, Lake Charles, LA, who exhibited excellent and exceptional customer service, promptness, knowledgeability and professionalism. Our experience was impeccable, exciting and rewarding. Anything we asked of Holly was handled with friendliness but experience. She even worked through lunch and thought her day had began frantically when she witness a car accident on the way into work this morning but her day was destined to be great when she began assisting us. Anything above her ability was handled expediently and noteworthy by her Manager, Tyler. We send out great vibes and referrals to this great Homestore of Ashley!!!

Uzair Abbasi was my salesman and he was very knowledgeable of the products and availability. He was not pushy but rather wanted me to be comfortable with my purchase. I will go back to him with future needs. Thanks for the excellent service and water Uzair. Laura Richard

I don’t understand why the pricing is different online than in store. I especially dislike that I saved things I liked and couldn’t get the site to work in store and found the in store pricing to be quite different. My biggest issue was the manager offering to honor the other pricing with interest free financing going from 60 months to 6 months. Needless to say order cancelled. Willing to take the 10% hit when pricing difference more than doubled the penalty. Changed my order to online

Ashley furniture had everything we were looking for to furnish our home after we lost all of our original furniture due to hurricane Laura. Jamie was great and made the whole experience easy. She was very knowledgeable and helpful through it all. Highly recommend!

Very friendly, very helpful, very knowledgeable on their product. Great prices.

Had to ask for help but after that it was an exceptional experience with Matt!

Great costumer Service!! Amazing Staff!

Michelle is a very nice and patient salesperson. She was knowledgeable about every product that I inquired about. Michelle made sure that I was pleased with the product of my choice.

Miss Michelle was a awesome sales person. She was very knowledgeable and helpful. Miss Michelle did a awesome job.👍😊😀

So glad Ashley Furniture is back up and running. The store's atmosphere and displays are very relaxing and the service was incredible. Holly Cardy was extremely helpful and patient. The prices are the best. 100% satisfied!!!

Purchased a beautiful sectional from Ashley's lovely showroom. Mr. Sonnier was friendly and professional and made this purchase a wonderful experience.

Great experience & Very helpful

Great place to buy furniture ☺️

After a bad experience at a different store, everyone here was so helpful and kind! Thank you for all your help, Uzair!!! the doc will definitely take care of you!

I got great personalized service from Ed, Travis and manager, Tyler. They were patient and helpful as I decided on a new bed and some new furniture pieces to slowly put the house back together. Thanks guys for staying late and taking care of me.

My husband and I had a GREAT first time experience shopping @ our local Ashley Furniture store here in Lake Charles! We took advantage of the awesome holiday sale they were having for Memorial Day! Our sales associate was kind, friendly and very helpful! She explained everything to us very clearly, listed our options out to us about delivery, pick up, holding items, etc. She also reviewed our order with us a couple of times to make sure we were getting exactly what we wanted! My husband and I were very pleased with our first visit here and hope to be back very soon in the future!

I knew exactly what I wanted when I got in the store. My sales associate brought me straight to the dining set that I described and got right to work! In and out in no time, & I feel like I got a great deal!

Such a courteous and helpful salesman! Took the "chore" out of filling our living room needs!

Great service

I love the quality of their furnitue and the sales lady was extremely helpful as well!

The salesperson was nice and friendly. I wasn't pressured to make a purchase today. I will be going back to buy the furniture I want real soon..

We ordered furniture in June which was easy come to delivery its a joke. How many times can 1 couch be remade or on back order. Tired of getting the phone call to tell me my couch is being made and on back order. They even sent me a text where I can track it and the lady just told me that my couch wasn't in Houston like it said.

We bought furniture in June here it is September and they've delivered lamps. One day they say they are being delivered the next day someone tells my wife it's on back order. So tired of dealing with not having furniture that's been payed for. Do not recommend this place to anyone.

This place is a joke. They are selling furniture they do not have. I bought couches from them in May and have yet to get them. I keep getting delivery dates that come and go but no furniture. Customer service is non- existing. Its funny to them, actually had a lady laugh and said did you want to just cancel your order. Never doing business with them again.

We went to get Lunch from VA. Due to Hurricane Laura.

Hurricane close

Cute stuff. I wish they had futons and wall beds to display. They have a few futons online, but I need to see/feel them 1st. Great customer service experience though.

I bought my furniture back in July at the store located in Lake Charles, La. I paid $1,800 in cash for the furniture and timely delivery. I was told on August 5th I would receive it on August 13th and I would get a phone call 48hrs in advance. Fast forward to August 12th and I realized I had not gotten the courtesy call. I call and they tell me my date had been moved and someone forgot to call. So I was given the option to choose ANOTHER date and I chose August 20th. Here is is August 19 and they have changed my delivery date AGAIN without informing me! My date has changed (UNKNOWINGLY) 3 different times AFTER confirming that the previous dates I chose were available. This is my first and LAST time shopping with Ashley!!!! Now I have no living room furniture because I removed my old furniture based on the original delivery date I was given. I’m definitely not even a guy to be upset about things like this, but I gave y’all over $1,800 in cash a month ago with expectations that I would already have my furniture, but that isn’t the case. Never again!!!!!

if i could give no stars.... I would. This has been the absoulte WORSE experience we have ever had. there is excuse after excuse with these people! it has been almost 4 MONTHS since we ordered a bunk bed, each month is a new excuse on why the date needs to be pushed back ect ect. to me, their job isnt hard. get it together!!

My friend went to Ashley furniture and got a couch. They gave them the wrong couch that was more expensive. Well they gave them only party of the couch. They have been waiting 3 month for the other half of there couch and just get promises they’ll get it soon. They are the worst furniture company I’ve ever seen. They have no pride in there work. Only care about the sale and not the customer.

Great place and great people! Ask for Uzair! Highly recommend him for any furniture shopping.

I have the worst time with this company, shipping the wrong items WHEN YOU CAN GET IT, I have order order other item in May and still haven't received anything but dates with no delivery, They keep you on hold and then hang up, DO NOT ORDER NOTHING FROM THIS COMPANY.

We ordered a couch and ottoman totaling over 3k in sales in April. Was told the longest delivery would be was 3 weeks, so the sales associate put the delivery date for 3 weeks out. 2 days before the scheduled delivery I get a text stating the items wouldn’t be delivered until AUGUST 27! So we waited three weeks, to be told it’ll be three months. Now about a week out from the 8/27 date I get another text stating the delivery will have to be later then SEPTEMBER 30th! I called and asked “what can you do for me?” and was told and I quote from customer service “it’s just something you’re going to have to deal with, or you can cancel the order”. This is beyond frustrating to have to wait OVER 4.5 months for a couch. I’ll update in September if delivery is pushed back AGAIN! At that point I will cancel my order and take my thousands elsewhere.

My wife and I went to Ashley Furniture in Lake Charles shopping for a recliner for myself. We were met by salesman Uzair Abbasi who was very knowledgeable and helpful in our selection of a recliner. No pressure, no hovering over us and gave us an opportunity to talk in private and make our decision. The price was very acceptable. I would strongly recommend you go visit Uzair at Ashley Furniture and you will not be disappointed.

Martha, our sales person was very helpful and patient with us. She was willing to take the time to help us find the best choice for us, financially and space wise! If you go to the LC location, ask for Martha Woods! She was great to work with!

Had a great experience buying our new couch

Very friendly and fast to buy at the store

I will never ever do business with this company horrible customer service can’t get nobody on the phone to save your life I’ve waited a month for a Mattress and the day it’s supposed to be delivered nothing no phone call no email nothing. Zero stars if I could then they charged me for the mattress after I cancelled it

Great purchase from Martha Woods. Would use her as my sales person for future purchases

My sales rep was EXCEPTIONAL! Friendly, informative and best of all not pushy. I went to several furniture stores in my area and the variety as well as customer service was the best. I was dreading this shopping experience due to the COVID concerns. Thank you for all your time especially during the COVID Issue.

Great customer service!

Great Experience

I would recommend shopping here. Sales reps were very friendly, helpful, and professional. They were able to help me find everything I needed to replace my living furniture for what was in my price range along with a 0% financing. Only reason for the 4 star and not 5 stars is for the long period of having to waiting on everything to arrive which may have to do with the pandemic still going on. But overall I will visit here again in the future when I need more furniture my home.

They had exactly what I was looking for on the showroom floor. It was scheduled and delivered in less than two weeks. I like to be able to feel the materials and sit on the furniture before buying- and they have hundreds of selections out for just that purpose.

Salesman was very respectful and helpful. Answered all our questions. I have a large family and wanted to have the best value and quality for what was in my budget. Looking forward to doing more business with this company.

My girlfriend and I came in the store with major needs: two new bedrooms to furnish and new mattresses to purchase. Azair greeted us and went straight to work, helping us match our different tastes in furniture, reminding us of Store specials, and being extra patient when we changed our minds on styles. I recommend this store for its quality furniture and for its excellent customer service!

We LOVE Ashley! We’ve shopped with them several times! From bedroom sets, to dining room! We always go back and I’m sure we always will! Ms.Martha was great!!

The Lake Charles Store has the worst customer service. We purchased $4300 worth of furniture and was told on May 20,2020, it would take 1-2 weeks. Then we were texted a date of July 1st, then texted saying July 8th. My husband went to this store and was told part of our furniture was gonna be delivered on 7/30/2020 and part on 8/20/20. Wow!!!!! Andrew Adams (salesman) and Stephanie (manager) are TERRIBLE!!!!!!!! Andrew gave us his personal number but doesn’t answer our calls or return calls. The store never answers their phone either! How can you conduct business like this.....you can’t. I will make sure none of my friends or family ever step foot in this store again. If there were negative stars I would give the worst possible!!!!!!!!

The purchasing was a great experience... then came the delivery... we purchased 3 beds, mattresses, kitchen table and living room furniture with coffee tables...even wall art and lamps...and we were never informed that our products were still in manufacturing and that it could take forever to get our stuff. Here we are, 2 months later and are being told it will be "around" August 1st before our furniture "could" arrive. In the meantime, we've moved into a new house and its completely empty and no one has beds and nothing to sit on. Ive called the store, I've called the warehouse in Houston, and i was told July 1st. Now I get a text message saying it will be even longer. I don't recommend this to anyone. You're better off building your own furniture, it would take less time. 🙄😒

5 star

Marilyn was so helpful with our purchase and made it so easy. We couldn’t be happier with our purchase and our service at Ashley Furniture.

Friendly but not pushy sales staff. Everyone followed social distancing and wore masks. It was a relaxing non stressful shopping experience. A little pricier but a higher quality of furniture! I bought a sectional couch today and will return for any future purchases👍

This Ashley store is amazing, everything is organized and well put together. We had Andrew as a sales rep and he was amazing, maybe the nicest person I’ve ever met. He had a lot of knowledge on the products he was selling and he was a huge help. I highly recommend this location. Thank you Andrew

Always give us a good deal and we always end up back there for our next furniture need!!

Had a great experience, Kathy was very helpful! Will definitely be back in the future!

Fast friendly service

There were only 2 salespeople on the floor but there were a lot of customers in the store. Only had to wait about 15 minutes for someone to help me. My sales person was Martha and she was very friendly and worked with me to get me the things I needed at a fair price

Very clean and friendly environment. I was greeted by a professional salesperson who was friendly and willing to assist me in any way. She allowed me to look around on my own without being pushy. The store manager also came over and assisted with my purchase without being pushy. I love this store because of the staff and environment. This wasn't my 1st purchase and will definitely go back and recommend it to anyone who is looking for a great deal but high quality.

Very nice employees and store was nice and clean, but did not find what I was looking to get.

If i could rate it zero stars i sure would. Andrew sold a couch that we were paying for to someone that came in BEHIND us because the lady was taking a little longer to print out our ticket! Very disappointed as they did nothing.The lady whose name was Martha was very kind and helpful however.

Around the 15th of May I order a living room set. The associate told me it would come around the 1st of June. I was fine with that since I was moving around the time. I told him can my furniture be delivered on the he said yes he would put it in. Strike one, Fast forward to the end of May, I received an email from Ashley furniture stating that my furniture would be delivered to my house at the end of May. So, I had to drive to the store tell the associate what the email states and he told me I need to call them and set up that date. Mind you when I was buying the furniture he said he would put the date down. Second strike is when my furniture was delivered and only half was delivered. I never was notified of this information. I was livid I drove to the store and waited. Finally an associate acknowledged me and I told her I needed a manager she told me the manager said call this number. I’m thinking to myself why won’t a manager speak to an unsatisfied guest. I got on the phone and called the number at the store while I waited. The guy who helped me comes up to me and apologized and said we are only doing partial deliveries. Sir, I wasn’t notified of this information because if I was I would’ve went somewhere else. He apologized again and then had the audacity to say please leave a good review. I was speechless and in disbelief. Another associate told me the customer service manager wasn’t there and would be there the next day. Last strike, I called and was on hold for at least 30 minutes finally someone came to the phone. He said all managers can’t come to the phone but I will get them to call you back, I told him that I need a manager to call me ASAP. As of today I haven’t received a call. I wouldn’t recommend Ashley furniture to anyone. The associates are sneaky and deceitful. I receive partial furniture but they didn’t charge me partially delivery fee. I should’ve stayed with Home furniture, I didn’t have any issues last year when I purchased furniture. They were informative, friendly, and gave great customer service . Ashley furniture gets -1 million stars in my book.

I really love Ashley furniture great customer service.

I was very pleased with the sofa set I chose

They were very friendly, very helpful. Got exactly what I wanted. Thank you!

Ms. Marilyn was the rep that helped us and she was very nice and professional! I would highly recommend this company to anyone who need furniture!

In my first visit to Ashley HomeStore, my only intent was to browse for nothing in particular. I was greeted by Amily, the salesperson, who was nothing short of remarkable. She was very kind and patient. Although I did not purchase anything on my first visit, I kept her in mind. Today, I was greeted again by a nice salesperson, but Amily is my pick of the litter in the great customer service she showed on my initial visit. I expressed to her that I loved her attitude and her patience with me. She was very knowledgeable of the products in the store and was able to present different options to my liking. With people like Amily it will make for this location to continue being successful in the community. I feel she is a great asset to this store. Thanks Amily. Ros

Alex was our sales person, I had called before going in and she quickly knew exactly which couch I was asking about. Once I went in the staff were all so nice and helpful. We’ll definitely be returning for any future furniture purchases! Thank you!

The service was fantastic but lack of communtication has left me very irritated. We ordered a couch a week ago under the impression that we would get a call “the next day” about delivery options and times for the couch and was also told 7-10 business days to expect delivery. But as it stands right now we have 3000$ tied up in an AWOL sectional that noone can seem to help me with and it has been 1 WEEK. I have no logins to look at the bill. I have no tracking info or estimated date of delivery. Nothing. And every time i try to call the phone says “we are currently closed.” and when they do answer all i get is “we are backed up” I spent way too much money and time there to have stupid problems like these. If i could get a damn refund to go somewhere else i would.

We had an amazing experience in the Lake Charles store. Andrew is who assisted us. He was very helpful and friendly. They had great selections and met all our needs. We will definitely be back!

Not much to choose from. Virus. Hurting all furniture stores. Hard getting employees....very friendly tho

Furniture is overpriced and they never have advertised “on sale” merchandise in stock

I went brought a sofa today and the guy that helped me was very friendly and helpful. The people there a very welcoming. I had an overall pleasurable shopping experience.

On the first day of opening back up after Covid-19 Ashley’s made me feel at home. I changed my mind several times and the girls just moved forward with me. They knew about all styles in the store. Even though their masks were on I saw their smiles through their eyes! They helped me pick out items for my new house using my style as a guide. Awesome experience with friendly customer service!

Today I went to Ashley’s here in Lake Charles, Louisiana and I must say INCREDIBLE service! Greeted soon as you walk in and explained the lay out of the store incase you were just browsing. My fiancé and I were luck to go on Memorial Day weekend and actually got a good deal and quote for store credit. Andrew Adams and Marilyn Birge were very good advisers, helping us get what we wanted at a good price.

Excellent customer service. Great selection and competitive pricing.

Excellent service from Uzair and Stephanie. We left with a nice table and chairs se . We will definitely be back for the Tempurpedic mattress soon.

Thanks for helping us find the EXACT sectional we were looking for with ease and efficiency. Thank you so much!

Everyone was every helpful especially Stephanie. Can’t wait for my bedroom set to come in.

Everyone was really friendly, professional, and knowledgeable! I recommend them to anyone on the market for furniture.

HORRIBLE CUSTOMER SERVICE!!! THE WORSE EVER! THESE PPL HAVE BEEN ROBBING ME ! IM PAYING FOR FURNITURE I NEVER RECEIVED! ITS BEEN MONTHS! THEY HANG UP IN YOUR FACE & EVERYTHING! SO UNPROFESSIONAL! GO TO CONN’S NOT ASHLEY

If I could give this store negative stars I would! Horrible customer service. I have been waiting on my furniture for almost 5 months now. Was promised 2 weeks when it was bought and it took almost 3 months to get it. The bed and dresser were damaged and i still dont have the replacement parts. They text me to confirm new delivery and shortly after I do the call and state they do not have my pieces. Today they finally came out and didn't bring the foot board and drawers then refused to leave the replacement dresser because they didn't have all the correct parts for the complete replacement . This place is horrible! Buyer beware all they want is your money. They will lie and tell you anything .

Friendly staff and nice furniture!

Amazing people very friendly and willing to give what is to your liking only down fall is the 2 week wait for my furniture but like I said amazing service.

I would definitely not recommend them. I ordered a couch and not one person in the store could tell me a delivery date including the sales manager. They assured me it would be inside of a week and stated they would document that it needed to be asap in my paperwork. It has now been a week and I just received a text stating I could pick from 3 different dates almost 2 weeks from now. I would have never done business here if I knew it would have taken almost 3 weeks and the customer service has been awful.

Great customer service! Highly satisfied with my sales rep Mr. Abbasi. Thank you for your professionalism!

Very knowledgeable and helpful employees that are not overly pushy like some stores.

We were looking at couches when we went to leave the sales manager followed us to meet truck and kept pressuring us to buy right then giving us the hard sell in the parking lot like some kind of time share sales guy do not go

I will never go to Ashley HomeStore again. Terrible experience. Just got a new home and was really excited to get new furniture. Well Ashley ruined that for me. The furniture was the worst thing out of the whole ordeal. First they couldn’t sell us a bed set that was discontinued unless we bought all of it so they wanted us to spend a extra $1500 on stuff we didn’t want. Then we finally just decided to get the living room set that was over $6000 and we have had 3 delivery dates and still no furniture. Friday is our 4th delivery date and I bet you we won’t get any furniture. Don’t bother calling because no one cares that after a month of purchasing your furniture, you still don’t have it. Just save yourself the frustration and don’t go. It’s a awful business that doesn’t care about there customers.

We ordered many things from Ashley. A bedroom set consisting of head board, foot board, night stands, and 5 drawer chest; we also got a living room set consisting of a love seat, recliner, and a couch; as well as an entertainment center. When the delivery guys delivered it, he did not know what he was delivering. My battery packs for my chairs were no where to be found so we had to make a special trip to the store to get them. They failed to bring my head board and foot board but were sure to bring the railings. They put together my entertainment center and one guy put it on backwards and after informing him quite a few times about the mess up he got an attitude and finally decided to fix it. They also brought me a broken chair and told me I had to refuse it because it was broke. They loaded the chair back up and then later on said we had to keep it and the delivery guy got an attitude with me when he had to unload it from the truck. When they finished, they just left with no one knowing. I will never use Ashley again, and will be sure not to recommend.

Super nice people.

Quick and friendly just like I like it! Andrew is the PERFECT salesman! I told him exactly what I wanted and he was able to get my whole house furnished for under $3000!! He wasn’t a pest he was a perfect gentleman with great people skills. He is the reason I will continue to send my friends and family to Ashley Homestore!

Such a great selection of furniture. I found a recliner and a king size bed frame/headboard/footboard. I love them. Kathy, my sales person was very helpful and a pleasure to work with.

(3 to 6 ) weeks for furniture to come in an is (nonrefundable) if it take longer *** So disappointed with the store for being my 1st purchase of furniture with them ... service on first entering the store was nice I was greeted As I walked around people asked if I needed he any help well normally I purchase all of my furniture from (Home Furniture in Lake Charles )so I decided to try something new well that's when it all falls apart I was told that my furniture would be in on January 28,2020 ....please note that it takes (3 to 6 weeks )for your furniture to come....and its( nonrefundable ) if i would've know that i would've gotten my furniture somewhere else im still waiting 2/10/20 i called taday just to make sure it would be in an its still not ready Frustrated and disappointed...

Great customer service. Very knowledgeable staff! We have bought several pieces of furniture from Ashley and have always been totally satisfied!

Although we did not buy anything, I have to rate the customer service from Uzair as exceptional!

Service was Great and I was taken care of nice looking furniture

The showroom is nice. Customer service was awful. I left after 15 minutes of shopping alone because no salesperson was interested in my minimal purchase. I walked in asking for a very small breakfast table and stools, two people chatting pointed me to the rear of the store and that's all of the help that I got. Somebody at the finance desk called for help eventually, after I chose a set, but that person never showed. I left. Bummer. I won't be going back.

Uzair was absolutely the man. I went in with an idea of what I wanted and he showed me everything to help me realize that idea. Never once did I feel pressured to try anything or buy anything. Super professional, super nice. I’ll be returning in the future for sure. The whole culture of the staff was very easy going and very friendly, ready to help.

Very courteous and helpful. Did not pressure the sale. Helped explore options to give a most satisfying sales experience.

I was looking to buy a replacement futon mattress. The website did show a couple of futon options so I went by to check them out. Once arrived I was greeted by three employees which was nice. Unfortunately no futons or mattress were on site. Apparently it was for online purchase only. Well of course they tried to sell me everything else in the store.

Very nice and and welcoming. Friendly people

Very patient sales staff and very helpful

DO NOT USE THIS COMPANY! They are nothing short of a MASSIVE HEADACHE! My item was supposed to be delivered on the 4th of the month, and it has been rescheduled THREE times!!! Supposedly, it will be arriving on the 31st of the month. Local store will tell you one thing, customer care states other wise. Save yourself, and NEVER USE THIS COMPANY!

I live about 30 minutes from Ashley Home Store. We ordered some furniture about a week ago. We are currently waiting on it to be delivered. I tried calling the store to confirm the delivery time and date. I was on hold for almost fifteen minutes when someone answered only to hang up on me. This happened, not once,but twice. I tried reaching out to the facebook page and was met with the same degree of nonchalance. Ashely is quick to greet you when you walk in the door, but good luck getting in touch with them after you have made a purchase. They want to secure a sale and then make you go through their robo call "i don't care about the customer" nonsense. How do impersonal places like this even stay in business? Edited. Overall good experience. The only complaint is hard to get in touch via phone. However, love the couches, the protection plan, and delivery went smoothly. Also, management reached out after I complained about phone issues.

People in the store were very helpful and friendly but My good experience stop there. Ashley‘s logistics needs some serious help. I am still waiting for them to come repair a Bed that the delivery guy broke. This all started in November 6, 2019 and today is January 17, 2020. We’ve called customer service, they were extremely rude and one girl hung up on us twice. We have been patient and we’ve remain cordial and they are still rude to us.

The staff at Ashley in lake Charles is friendly and very helpful! We are so happy with our sectional couch and bed frame we bought here. We just ordered the Johnelle dining table and we can’t wait for it to be delivered!!

We purchased a sofa and love seat and we were very happy with our purchase. The people were very helpful and friendly. I would definitely recommend the store in Lake Charles.

Can't even get anyone on the phone to see if they have a piece of furniture in stock. I don't see how this place is even open.

They are dishonest. Was contacted by their delivery for scheduled date so I took a vacation day from work to stay home and receive furniture. Then that day they cancelled the delivery and said next available was in 3 weeks. I just want to cancel the order now and they are making it extremely difficult to do that. Beware of doing business with them.

Great customer service

Great service

Ordered a bed on August 31. They delivered the incorrect sized rails 4 times, the rails were also for a bed we didn't even order! On the fifth try it was finally the correct size and correct style but they were damaged. Of course. So we asked for a refund on November 8 which was the day of the 5th attempt at getting the correct bed rails. We were told they would be coming to pick up the rest of the bed on November 9 between 10am and 1pm. They never showed up. Here we are, November 11, and I can't get in touch with anyone on the phone. I sit on hold and then the call drops mysteriously. I will NEVER use this company again. Here is an update on my situation. LOL!!! Scheduled two pick up dates and they never showed either time. Finally showed up on the THIRD scheduled date which was November 23rd. So I call today to check on the refund process because the Ashley Store Card company has been e-mailing me for payment even though I had already called the credit card company and told them the situation. Got looped back around twice to customer service and sat on hold. For some reason they just couldn't forward me to the Lake Charles store. So I hang up and call back. The girl who answers proceeds to tell me that my story is fake and that I am lying to try and get free money! So I ask her what her name was, very politely, and she hangs up on me. How lovely.

Delivery date is never on time. They get delivery out of Houston. This means that they only come to Lake Charles once a week. This could mean a month before you get your furniture. Today is 1 day from Thanksgiving. They confirmed a delivery date by phone a week ago. Since they had confirmed I gave my living room furniture a way. Now I have no furniture for Thanksgiving. Stay far away from this Ashley Furniture.

Although they did not have what I wanted at the time they were hugely helpful in helping me narrow down my choices.

Great selection, good help on sales floor

Great place..

Terrible customer service. Bought and paid for 2 recliners and a couch. Was told it would be delivered 2 weeks later... didn’t happen, all of the employees acted as if they didn’t understand why we expected our furniture to be delivered on that date.... ummmmm because that’s what we were told.... then we are told it will be another 3 weeks before our couch will be in. So they said they would deliver our chairs a week later (today) and we could wait on the couch.... well it’s today... and guess what?! No chairs.

Don’t buy from here if you don’t want to be told you can’t exchange after 7 days. We’ve had our furniture 15 days and they won’t allow any returns or exchanges. Shopping local is the way to go.

Very helpful people.

Looking for furniture.

Has a big showroom floor to look at the furniture

Great service...was shopping for sofa with Chase and the selection was great!

Good shopping experience

Always lots of stuff. Decent sales. But as with every furniture store, the swirling sales staff is painful to deal with

Raciest, not friendly trying to sell cheap not good products for to much of money not worth it.

(Translated by Google) Very nice things for the home (Original) Muy lindas cosas para el hogar

Staff is very polite and helpful. They made sure I was happy with my purchase before i left. I will be back for my next purchase!!!!

The staff was very helpful. The store was absolutely beautiful too.

I was told that the item I ordered was in stock and that it could be delivered within the week. Apparently “In stock” means it’s in a wearhouse not even in my state. It’s been 5 days and I still have not received a call about setting up a delivery. I would not have been bothered by this if I’d known before hand.

Ask for marlo she's the bomb!

Tim was very helpful , felt like we have good quality product at a great price. Tim allowed us to walk around the store with out pressure to purchase . The gentlemen at the loading area were polite and very helpful. Thank you

Great selection. Ask for 👉 Todd LeJune, he was very professional, courteous and knowledgeable.

We purchased living room furniture at Ashley's in Lake Charles LA. Our salesman was Todd Lejune and he did a great job helping us!

See Karen Lafleur. Very friendly.

Love their quality and service!! 👍🏻👍🏻👍🏻👍🏻

My experience with Ashley Furniture was phenomenal. From the moment, I walked in the store until the moment I received my new bed. Thank you for great service.

I like Ashley furniture, but the financing company they use is ridiculous. Did not receive the welcome letter to register and set up payment method until the day before payment was due. E-statements are not even updated. I will not go back until they stop using Tower Loans as their financing company. They expect their payments on time but cannot provide statements on time.

Order did not come in when promised. That's why I don't like to pay before I receive my product.

Todd did a great job working with us. Just wish we could have got a little bit off due to the stuff being a floor model.

Purchased new Sealy hybrid mattress . Ask for Al at Lake Charles store. He’s great!

Tim vittorio’s knowledge of mattresses was very helpful in our selection. I was very confident with his opinion. And with my wife’s back condition he made it possible for a special speedy delivery. They beat us to the house 👍. Needless to say we were very pleased with his sale.

Worst retail purchase experience ever

Very nice and found the best price

Good service and nice people.... willing to work with u.... i would definitely and plan to go back and purchase again. Defenetly a place u would wanna try.

The experience from start to finish was great. Mr. Keith did a great job in helping my wife and I. Our bedroom set was delivered on time and we were informed every step of the way. I would definitely recommend any friends and family to shop here.