Ashley Store | Lake Charles, LA 70607

Jacey, was very kind and we enjoyed working with her overall. There were some issues while purchasing in store, but it wasn’t a huge deal, however, we were told our couch would be delivered the following Wednesday. Fast forward and the couch was NEVER scheduled for delivery. I had to call customer service to learn this and then schedule for the delivery. Once learning the delivery was never set I made several calls to the store to speak to a manager and we have yet to hear anything back (2 weeks later). We had all intentions to make future purchases but we will no longer give this location our business. This was a complete lack of competency and unprofessional. We spent thousands of dollars and they can’t even return a phone call. POOR BUSINESS!!!

What great service I received from sales representative, Mark. He was after make me satisfied and happy. Thanks for a great salesman.

Great experience. Hassle free and quick. Would recommend.

Gabby, Terez , Gene, and the entire Ashley staff were extremely helpful, welcoming , informative, and entertaining. It felt like an immersive experience in an amusement park of furniture and mattresses . Truly an amazing experience . We are happy with our selection and will shop here in the future for other home purchases. Thanks guys!

Our salesman, Terez, was excellent! Let us take our time in choosing which couch fit us best!!

STAY AWAY FROM THIS STORE IF YOU DON'T WANT TO BE SOLD ON THE WRONG PRODUCT WITH NO RECOURSE AND LIED TO ABOUT FINANCING. We have done business with Ashley for years and never experienced anything like this. They sold us our last set of split king Twin XL so you would think they know their product. When only replacing one of the mattresses (two twins make up our king) and stressing height had to be the same, turned out it was 2" lower than the other twin (hard to have a king set up with one dipping 2"). Despite being told it was a worry free purchase, had 90 days to see if you like it, turns out you can only UPGRADE and it still wouldn't match height. No returns (told by the manager I should have read the fine print on page 4). You can get the same mattress elsewhere and can return if needed. They lied about warranty only being covered if they sold their double priced mattress covers that Tempurpedic actuallly sells but doesn't require (spoke to the company themselves; you can return to Tempurpedic if going through them btw). Ashley sells you on a zero percent "installment plan" which consists of them opening a credit card in your name that can easily become a 29% interest if you don't do the math correctly. The corporate office denied they sent me a credit card that I did not want but then reversed that when I read off the terms. Their story then changed to that is how Ashley now does business. It is a bait and switch, clearly false advertising. I will be reporting them to the Better Business Bureau and checking with the state on the legality of what they have done. I could have paid for the mattress up front, but chose an installment plan. Now I have the extra headache of paying off and closing their joke of a card which will hit my perfect credit score. They should have disclosed the info they were taking was for a credit card, not an installment loan. First time in 40 years of shopping that I was duped. Ashley lost all future business from us which includes upcoming sales for two rooms in our home. I should add the first time we walked in the store, we walked around for 30 minutes and not once did we see anyone other than sales people visiting in one spot. That should have been our clue not to go back, this store has lost their customer service. On that note, we waited all day for a delivery that didn't come until 4 days later, no notification. As I said, wouldn't recommend them for ANY purchase.

Guy was our salesman! Very helpful! Great selection.

Our salesman, Elijah, was amazing, he totally made the experience.