Ashley Store Monroe, LA
Ashley Store
Store hours
Open today: 09:00 AM - 07:00 PM
About Ashley
The Ashley Store in Monroe, LA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Monroe, LA is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
What our customers say
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Mr. January patiently helped us find just the right mattresses and lift recliners for our parents' new room at Plantation Manor. He even personally delivered the mattress covers to us at the restaurant after we had finished the transaction!
Terrible experience!! Delivery was scheduled for a Friday afternoon...2:30-5:30. Tracker text said they came by but no one came by. We were definitely at home. Called today to reschedule and store shows that driver called us but I didn't receive a call. [My phone is contact number for acct. I can see the calls to my cell phone!] Was told that truck had already left for deliveries today and it will be next week before we get box spring. Told them they lost a customer. BEWARE!! HORRIBLE SERVICE!
I have been very pleased with the communication provided by Ashley Furniture regarding shipment, delivery, and setup.
Very friendly and accommodating. We were picking up our box springs, unfortunately the wrong size came from the warehouse. The team delivered to our home the next day.
Delivered exactly in time, the delivery guys were excellent and professional!!
Friendly and fast service.
Natasha is ALWAYS a joy to work with. Very professional and always gives her honest opinion....One of the best!!!
Mr. January was the most helpful salesman. Highly recommend him!
I ordered the Padova Sofa from Ashley Store in Monroe, Louisiana when my sofa arrived to my home it had about four dirt stains on it so the delivery driver call the store for them to order me another sofa. The sales representative said it would take about two weeks for it to come in, the day that my couch was supposed to be delivered the GM called me and said the second sofa had stains too!!! I asked the GM if I kept the first sofa and have it cleaned could I get some money back he told me that he would send and a request for some money back on my sofa and he would call me right back I waited a couple of days before I called the store back I left a message for the GM to call me back it’s been 4 days and I haven’t heard anything from Ashley Furniture!! This will be my last time shopping with Ashley Furniture in Monroe, Louisiana.
I had a great experience Mr. January was very helpful thorough and patient
Great customer service from Natasha and great prices!!
Great job!!
I just received my bed and it’s beautiful! It’s everything I hoped it would be… Sturdy and beautiful… The delivery men were wonderful! Courteous and efficient!
Excellent friendly delivery service, polite and personable and excellent quality on putting everything together! A+ service
Professional and expedient. Thank You!
Mike mad the sales process quick and easy! Im and out literally 10 minutes!
Love my bedroom set. Was excited that my husband didn’t have to put it together. Ashley Store delivered it and set it up.
Customer service was outstanding. They went above and beyond to accommodate. Amazing experience.
On time, great price and quality. Overall great experience at Ashley furniture
Very nice & friendly, nice furniture
Great delivery and set up. Very efficient, polite, and professional.
Great experience at Ashley Furniture! Mr.Martarius Bell was super nice and helped me quickly order my end tables. Fast, easy, and friendly service!
Bait and switch on financing terms. Be careful. It's like buying furniture at a sleezy car dealership.
Salesman was professional and courteous. The office staff was excellent to work with for the financing. Would highly recommend Ashley Furniture
We purchased two new recliners at a great price. Sales team was awesome and their selection was great.
Customer service was great. I explained what I was looking for and I ended up getting what I wanted.
Many thanks to Mike Williams and Ashley Furniture for an easy and pleasant shopping experience from start to finish. Also, the best delivery and set-up ever! Added photos were taken by Jason, my delivery driver. Very pleased and highly recommended!
The guys were so nice, and helped me move a piece of furniture out of the way! 10/10!
Sale lady wad amazing and delivery men were excellent!!!
I'm very indecisive and visited the store on 3 occasions. I met some very nice associates. January and Michael was so very helpful. Michael was so personable. Thanks for a great experience
If you but furniture here you must buy from Mr. Morgan. Very knowledgeable about the furniture and super nice guy.
I did not realize that my couch did not work when they delivered it. They tried to fix it but their attempts were futile. Team was nice and they tried but it was unsuccessful
Thank you for all the courtesy and kindness you all showed us while shopping for what we was shopping for. Customer Service was excellent.
January was most polite and helpful in helping me get my furniture A+++ salesman!
Mr. January was friendly, helpful and professional. He made our experience pleasant
The best staff Natasha is just the best
Quick friendly efficient
The sales woman was very professional and helpful. She went above and beyond to help me get a great deal on my furniture.
The shopping experience is just fine. However warranty service is a complete disaster! We were without a couch for a few months. They tried to deliver my couch more damaged once, then a different couch that was damaged in other places, then my couch even more damaged. They don't want to fix anything. It was never properly repaired. We finally gave up which I guess is their point... Don't waste your time and money. Especially on a warranty! The lady we spoke with at Ashley about warranty was extremely unpleasant and unhelpful as well. This needs major revisions to be anything more than a scam.
Del guys were very professional and nice.
Great service
Natasha was very helpful in assisting me with the purchase of my new bedroom furniture and dining room table. The gentlemen that delivered our furniture were professional and assembled everything in a timely fashion. I highly recommend 10/10!
We were having issues with our recliner. Called for them to come fix it and they came within a week. Took them maybe 20 minutes to fix. The technician was very nice and worked fast.
Quick and professional delivery. Great sales rep. All around amazing people.
The delivery guys were so nice and professional. Quick delivery with no problems
Tim was absolutely amazing. He allowed us to look at the living room furniture and decide what we wanted to purchase without being pushy and obnoxious,but he was within sight if we had questions. He then helped us with the paperwork for financing. We will absolutely purchase more furniture from Ashley Outlet in the future.
Greeted with a smile at the door, Individual introduced himself and proceeded to find out what we needed. He was very determined and patient to assist with item customer was looking to purchase. Adaptation to a problem resolved. Table purchase very happy about the choice made. Thank you
Percey our technician was very knowledgeable, went straight to the problem and replaced the entire back cover. He made sure the cover was installed nice and straight and in the perfect place, it looks and feels like new. What was so amazing is how nice and respectful he was to my wife and I. He put everything back just like it was. If we need service in the future, we will be asking for Percey for sure. Thankful, Jim & Ms Dianne Harkins
See Deidra!! She will not steer you wrong!
Mr. January was absolutely incredible, his customer service was everything. I visited the store just to look at furniture and was approved instantly, wasn’t there 15 mins and left a happy and pleased customer. I will definitely be visiting again!!!
The guys who delivered my furniture were very professional and polite as well.
I had a wonderful experience with Ashley’s Furniture store! They were good at keeping me updated and the delivery guys were very quick and professional! I am absolutely pleased with my living room and dining sets!
In February my significant other and I went to get a sectional sofa that also had a bed in it. While the staff was nice, they were not very clear on the questions we were asking. Fast forward a MONTH and the couch finally arrives (22nd of March). It is only HALF the sectional, even though we were told we had to be there so that the driver could latch the sectional together. The delivery driver told us to call the store. The store was unresponsive saturday even though we were told “we’ll call you back”. Fast forward to today , my s/o called and got someone on the phone to explain when we were getting the other half. They proceeded to say that we had only financed HALF of the sectional? While trying to navigate HOW someone could make this mistake , or why someone didn’t call and let us know this sooner , we decided to have them come pick up this half sectional , seeing as they weren’t professional enough to be straightforward and accept responsibility for the mistakes they made. I will not do business through them anymore and would not recommend anyone else to either. Terrible customer service.
I love the couch that I purchased from Ashley outlet. From the sales specialist, Kelly Whittington to the delivery man Ladarius, it was a professional, courteous and convenient process. I also got a very good price. Check ‘em out!
Michael Morgan was very nice and showed me every recliner he thought I would like after I described what I wanted. I found one that I like and ordered 2 of them. Mr Morgan explained everything to me about the contract and delivery and told me to contact him if I ever have a problem. I appreciated him very much!
Ashley Furniture told me in advance what to expect and they followed through. From walking into their showroom to select furniture for my new home to the 2 delivery men driving away, my experience with Ashley was TOP-NOTCH.
Mr Michael was really kind,hospitable and professional in helping me find exactly what I needed. There's nothing like customer service.
Salesman Mike Williams was most helpful in helping us purchase a high quality Stearns Foster mattress. The process was smooth and we look forward to the day it will be delivered. The delivery was made on schedule and the two delivery men were most helpful, even correcting an issue with our box springs that had prevented our previous mattress from fitting properly. They were quick and outstanding.
Worked with Mr. January who was a very patient and professional sales person. I never once felt pressured into making a purchase. Total process was seamless and took me less than 10mins to complete.
Everyone at Ashley Furniture-Monroe La store are very courteous & professional. My wife & I will absolutely be back. Our furniture looks great in our living room! Comfortable, stylish & affordable all in one. Thank you!!
I could not be more thrilled with my purchase of bedroom furniture and a really good mattress here. The store was well stocked with a variety of furniture from value-based to luxurious. I wanted ALL OF IT😹 Kelly was amazing providing valuable insights as to what mattress is best for me regarding comfort, quality, and a long time. Even better was giving me a night to think about it and do some final research. It's fun shopping here! Highly recommended!
Our salesman Michael was awesome. Took the time to listen to our concerns and answer all of our questions.
Great service. Was in no rush to make a sale. Waited till a perfect time to save me money!
Amazing services
The chair and ottoman are beautiful and perfect for my space. Ashley never disappoints! Great value and the best quality...a win win.
Great service and prompt delivery. Best team i have ever had deliver to me. Very helpful and polite.
Martarius Bell was gracious, knowledgeable and accommodating.
When we got our rv, it had a 15" mattress on top of the already 2' bed frame. We needed something less huge! Luckily, this store had an 8" "bed in a box" set aside for us, & their employee even helped us get it in the rv. Service was exceptional! Very nice personnel! Highly recommend. Ignore the gray blanket in the after picture!
Jeremy and the other young man were awesome! They were quick and professional. Easy breezy
Marty at Ashley Furniture, Monroe, LA…most attentive from the beginning. We were looking for a new bed and he listened and showed us just what we needed. Great service from start to finish at delivery yesterday.
Two gentlemen delivered our bed, set it up, and gave a brief preview of how the remote works. Both were extremely polite and professional, a good representation of customer service.
Customer service was great! Will always buy my furniture from Natasha🩷
The sales person was very knowledgeable and patient in making the sale
Excellent customer service! Natasha was super friendly and helpful! Highly recommend!
Mr January was awesome!
Very pleased with my new table set. Matches stools perfectly!
Quick, professional and efficient!
Fast, friendly service. They were very careful when delivering the furniture. The link that allowed me to see the driver’s location and continuously updated delivery time was much appreciated! 10/10
Your Delivery Specialists are Above & Beyond EXCEPTIONAL, Professional, great individuals. I honestly would buy from Ashley Furniture in Monroe, just for your delivery Specialists. I cannot give them a good enough review. The only way they can be given what they deserve is with a raise, in order to keep good individuals. Good, Professional people are RARE these days . KEEP THESE ! The salesperson.? Well, we were specifically in the store in Monroe. • We had 2 separate places to deliver the items we purchased, and our girl got the addresses reversed on items. • I got the text regarding those.items, saw it was reversed, CALLED to correct the specifics immediately upon receival of text. It was supposed to have been corrected. I guess since delivery was the same day and one following the other, they never corrected the specifics, so when the Delivery Specialists got. here, it was still reversed. It was not something I could not handle, but we were roght at the desk, paying when we did it so? Therein was my issue. DELIVERY SPECIALISTS AND OUR SALES GUY ..In the store were great. Only issue was with the reverse addresses on delivery upon payment with the girl at the counter. I guess if there is only 1 address for each person there won't be an issue. Either way it was great. Ashley Furniture had Exactly what we wanted whuch was refreshing. One stop on the Saturday after Black Friday and DONE. Made for a great day. Thank you.
The guys that came and delivered, my furniture were very friendly, quick, and made sure to take all the trash with them. And they were on time!
Very helpful
Mr January is a professional asset to this company. The stress from our purchase was relaxed by his knowledge and understanding, Thanks.
Excellent service. Mike Williams and crew were great!
Natasha is an excellent salesperson always greets you with a smile and willingness to help you find everything you’re looking for
Great service and excellent prices!
Excellent service in the store. Excellent, professional delivery drivers.
Excellent service frim salesman (Mr. January). We had many questions and he demonstrated knowledge and patience. He made this a pleasurable experience.
Great fast delivery and courteous
We love January!! And we love the couch too.
Marty Bell was the salesman we had and he was excellent. He went above and beyond very courteous and professional. We will tell everyone we know to go there and ask for him. The prices cannot be beat.
Nice
The sales associate at the Monroe store was very helpful and answered all my questions courteously and professionally. I did buy a bedroom suite today. The clerk who checked me out was not friendly and actually quite rude.
The wrong color was delivered.
Posted arrival time updates throughout the day and we're in and out quickly.
The delivery drivers greeted you as if they knew you. They are the post professional furniture delivery staff I have ever met. They deserve a raise.
Cheryl was awesome!! We came in late and she never rushed us to make a purchase and was very informative. ASK FOR CHERYL!!! Thanks Cheryl!!
I love all the employees!!!
Excellent customer service!!!! Went above and beyond to help with warranty replacement in a quick and timely manner!
1st chair bought did not work for me because of a surgery. Ashley store worked with me and picked up and delivered another chair that I love
Great and very helpful staff. Thank you.
Mike was my salesman & he was very helpful. When I buy something else I’ll be sure & let him be my salesperson. Thank you Mike!!
Quick and professional response with no hassles
Tasha was very attentive, patient, and answered all of my questions. I had a great experience!
Great experience-January was a great sales rep!!
Mr. January is so helpful & shows so much patience! He’s definitely who we will always use for our furniture needs!
January was super nice and very helpful! I showed him a picture of what I found on the website and he took us right to it!
We enjoyed working with Mr January. He was very professional and knowledgeable.
Katie was very nice and took her time to answer all my questions about the purchase.
Absolutely the best delivery service I gave ever experienced. Courteous and friendly they put together the bed in no time. Would definitely buy from here again.
Great customer service! And very fast and helpful!
I ordered a product with a sales rep through the 1 800 number. The sales rep connected me with the monroe louisiana store.. They did not have the product at this store.But they asked me to come in and pay for it and it will be in ,in a few days I.Agreed... When? The product came it did not have all the pieces with it.... Mr. January tried his best to help me, But the manager ignored me and then took me out the system. When I inquire about the missing chairs... I felt he was very unprofessional because he walked off and did not try to help...
Ashley’s is our first choice to buy furniture! Great choices, great prices, and always friendly professional service! Of course it’s topped off with our favorite salesman Mike Williams always a smile and good advice! Thanks also to the delivery team! They were very knowledgeable and worked to get everything done just right! Thanks Ashley!! Trish and Mike Phillips
Wife and I was looking for mattress for our back pain. We meet Cheryl and she was amazing in showing us great service. We want thank shawn the store manager for his service as well. We thank you for service.
Excellent service 👍🏿! Thank you so much!!
We found a mattress that we loved at another furniture store, but it was way outside what we wanted to spend. We went into the Ashley store looking for living room furniture, but found an Ashley brand mattress that was about 1/4 of the price! It has a 10 year warranty and we bought the extended warranty for the base that will cover it. We are in a king bed with an adjustable base for less than $3500! Our sales associate (I think his name was January) was fantastic! He was very knowledgeable and helpful. We will definitely come back to the Monroe store to shop for furniture. Happy with service and prices!
Knowledgable sales person who helped us fond just what we needed.
Didn’t have enough time to consider options with being interrupted by the same or different employees. Thank you.
Natasha was so helpful. I visited the store multiple times and she was patient and helpful and every step of the way!
The level of service was above and beyond. Big shout out to Mike Williams. He so very much aided us in choosing out exactly what we needed!
Cheryl freeland was awesome to work with
The salesman was great but I was totally disappointed in not being able to finance my total purchase. I won’t patronize Ashley anymore. I had to pay a large amount out of my checking account and charge on my American Express. If the bank financed a Lexus to me even though I paid $10,000 down I was very disappointed in not being able to finance $1900 one year no interest, interesting.
Staff was friendly and willing to help with answering all my questions!
Mr. January is always so quick and helpful
The salesman was so polite and helpful, will most definitely go back, thanks
Great service
Great prices and even better service!
Ordered. No contact yet about scheduling delivery. 10 hours later. Waiting…
January you about to be my fav month of the year. LOL GREAT SERVICE. Thank You😊
Michael was very pleasant and seemed to know exactly what I wanted to purchase
Sarah was our salesperson. She went out of her way to be sure we bought the right mattress and pillows for our needs. We love it.
My experience here was great, and always is at Ashley Home Store.
Mr. January was very friendly and made the experience very easy!
Mike Williams was a huge help. I told him what I needed and he showed me a wonderful leather rocker recliner. He wasn't pushy. He let me & my mom make the decision. Thank you. God Bless
Timotheus was a huge help and got everything exactly as I needed it!
Great sales price! Great assistance from Mr. Mike Williams too!
Everything was so good The help l received the time l been in there they were patients
Everyone was super helpful and very kind. An item wasn’t going to be available for a while and they did everything they could to find the furniture piece for me sooner. Very pleased with the service and the quality of the furniture.
I loved everything about my experience with Ashley’s. From greetings at the front door till I left. My salesman was top tier in helping me choose the right furniture. Thanks again Mike you were awesome.
January was very helpful with our purchase
Mr January was a great help. And his Boss John Michael is one of best people I have ever had pleasure of doing business with
I was pleased that Sarah was my sales associate for the second time. She’s friendly, courteous, patient and very helpful! My experience on both visits were pleasant and I left with what I needed!
It was easiest time picking out my living room furniture. Sarah was wonderful! She put up with us and provided a lot of options. All in all it was wonderful experience. Everyone was so nice.
Very Friendly Staff, On Time Items & We've Purchased Alot Of Things. NEVER A Disappointment!!
Mr. January made finding a sectional a quick and painless experience! Would definitely recommend shopping at Ashley Furniture.
My sales associate was January he made this experience painless.. He allowed me my space to shop in peace without being overbearing. when I was ready to make my purchase he was quick on his toes I didn’t have to wait on him he was ready friendly and courteous.. thanks you January.. awesome customer service.
The staff was very nice; however, the 'No Credit Needed' is not good for me.. seems more like a rip-off. I just wanted to pay for the item because I will not need it until 3-4 weeks.. that was considered a lay-a-way for a floor clearance item. The 'lease to own' added all these charges, and that was not the program for me. Ashley is not working with the customer. I'm less than 10 miles away, shipping is $129. I can live wth that; however, seems a bit much!
Shawn Bruce was fantastic!!!
Service very friendly and knowledgeable! Bought a purple pillow 💜 and will never use another pillow !!!
Mike Williams was very great with selling me what I ask for Good job
Every time I get furniture from Ashley’s I’m never disappointed, great quality, and last three years and my salesperson Charles was great
Easy to work with and great at helping you find what you need! Quick and easy experience
Great customer service! Answered all my questions I had ! Thank you !
Great place that had our dream sectional!! The staff were very friendly and explained everything that I needed to know. Highly recommended place to shop.
Knowledgeable and very helpful with us deciding on a mattress. Great selection as well!
January was our salesperson and he was awesome. However when we went in to pay for our merchandise the front counter person (we didn't get her name) but she wasn't friendly or informative. Definitely would've gave you guys five stars but she didn't make us feel welcomed.
Michael was so amazing! This was my first time buying so much furniture and he helped me every step of way! He was patient and made sure i understood everything as far a payments. He made sure i was comfortable and everything was exactly what i wanted. He even helped out with measurements. Such a great person!
It is just we had a guy talking to us and then someone else walked up and he went right to them and helped the female young lady and he left us standing there we live two hours away and we expect a little courtesy but we just walked out we were looking for a king size bedroom set but there are a lot more other places that will love to sell us it we had cash to spend so we will go to national furniture in Natchez Ms they are one hour away so thanks for nothing
Staff friendly and helpful. item's on order
Very friendly and helpful
Very helpful!!!!
January was very helpful when choosing just the right accent chairs for our new remodel.
Beautiful and trustworthy
Great service given by Sarah Thomas.
Roxie was GREAT‼️‼️ Lawrence AKA MIKE was a great salesman as well
Store manager was very helpful. Every one has great communication . Will shop again there.
Mr Morgan was very friendly and easy to work with. All in all a very pleasant experience! We will be back!
Mr. Sonny was very helpful and courteous.
The sales associate was very helpful and they had everything we needed to convert our little one to a big boy bed.
Sonny was amazing to work with!
The staff was great Sunny helped me find a great bed and made the buying process fast and easy.
I finally decided on which dining room table and chairs I wanted today. The salesman was very nice and he answered all my questions concerning my purchase.
My visit was pleasant Store associates was very helpful and knowledgeable.
We found exactly what we wanted!! Super friendly and extremely helpful. Will definitely be doing business with them again!!
We were able to find a beautiful piece to complete our living room. Sonny was an amazing help in our shopping experience! Definitely recommend to ask for him if you go in.
It was an easy transaction with wonderful customer service. The delivery men were very nice and professional. We had a wonderful experience!
All the staff were very nice and helpful!
Good store and good service. Helped us get the exact couch we wanted.
Ashley Store have Excellent Customer Service. And I am hoping that the time that it takes to deliver our furniture will be in the same manner, The gentleman that help me and my Wife with the purchase, name was Mike. He was a polite Servant to us. And most of all he knew his job and he knows how to pleased his customers. My wife and I was also impressed with Ashley’s finance procedures. NO HASSLE PROCEDURES! Thanks Ashley!
Michael our salesman was so helpful. Great price
Salesman was very knowlegeable and friendly. Furniture was delivered in two days and on time.
Very nice and good communication. Even called the next day to confirm my orders.
Friendly sales reps: very happy with their service.
💕💕 Ashley furniture home store 💕💕💕 I like how they acknowledge you when you enter the building. They have great prices. Wide range of items to choose from. The staff are always kind 💕💕💕💕💕
My sales person was Mike Williams. I'd buy anything from him because he's a straight shooter and really cared about my needs in buying the furniture that I was looking for. However, Roxana and Tay did their best to sour the exchange. They were a team of only themselves. They did not want to work with Mike Williams at all, and after they ignored his requests for their cooperation, I had to first ask Roxana the same question at least three times. When it was obvious that she was also trying to ignore me, the CUSTOMER, I turned to Tay for an answer, which she then provided. She could have offered the information on my second query when she saw Roxana ignoring me, but Tay seemed to be taking her cues from Roxana. I'm looking forward to getting my new furniture, but I dread having to interact with Roxana and Tay again.
Great service! Amazing staff!!! Thanks sonny for all your help!
Customer Service was excellent. Left with the sofa that we wanted for our new home. Highly recommended
Great service
Prompt service and they were able to work with me with what I had. I will definitely go and shop with them in the future.
Excellent customer service
Came to the store to purchase a new bed and I received a fantastic deal! Everyone was professional and friendly.
Great prices and excellent customer service.
January was my salesman and he is wonderful. I couldn’t ask for better service.
Thanks to our salesman January!
Great service, Great selection, Great quality. Best place in town to shop!!
Michael Morgan did great he got what we wanted. He was low pressure and helpful
I just purchased a beautiful dining table set that I am excited to receive. Mr.January was super helpful and friendly. Great experience.
Kathy was most helpful in making my purchase over the phone.
Great service, great prices
Very friendly. Fast service. Got exactly what I wanted at a good price!
Salesman was very nice and no pressure to upgrade or buy additional pieces.
Mr. January was very helpful and made our furniture purchase very easy!
Service was fantastic
Great place to shop 👌
Tim was awesome. Made it quick & easy.
Place sucks!
Such friendly employees and Michael was our sale person was a great person and well knowledgeable in is work we will definitely shop there again.
We visited Ashley in Monroe, La. We were greeted by Mr.January. He was very helpful, very nice and answered all our questions. Very good salesman and would highly recommend him. Will continue to business with him.
Experience was great and sales person was easy to work with
Everyone was so nice and helpful. Soon as I entered the store, I was greeted with kindness. Mr. January made sure we were satisfied and he was so helpful throughout the process of making my purchase. I will be making another purchase soon.
They need to go down on all of those prices those prices are too high Outrageous They need to reprise stuff in the store and put a percentage sale on everything in the Store
Michael Morgan was very knowledgeable and helpful in my recent purchase of living room furniture.
Great selection and friendly staff!
Great service and easy to work with! Great deals!
They took good care of me in this store. Was very pleased!!
Sonny was very friendly and helpful.
Great selection and fast service we were in out in minutes!!
The shopping experience was enjoyable and relaxing. The Salesman was very helpful, friendly and kind. Thank Mr. Sonny!!
Product Specialist, Ibra January was top notch. Everyone at the store are very friendly and knowledgeable. Delivery center employees are very friendly, but had a few hiccups there. Forgot an end table and had to redeliver it. Still waiting on missing hardware for Queen bed assembly. Please keep me posted on the status. Thank you!
I am a satisfied experienced with Ashley warehouse. I dealt with a sales associate named Natasha and she was great in her selling skills and her follow up ability after the sale. Great job
I walked in with pictures that I had found online of the dining set that I wanted and they immediately showed me the 2 in stock and then others of a similar design. I ended up with one of the alternates and it was exactly what I was looking for.
Michael was so great to work with. He listened to our needs and showed us all our options. He didn’t make us feel pressured to buy anything and was very patient with us and our 1 year old. I am very pleased with our customer service, and I can’t wait for our beautiful furniture pieces to come in!
Smells good as soon as you walk in and great customer service.
The transaction was easy and I am looking forward to receiving the reclining loveseat I ordered! Thank you Ashley Home Store!
Michael Morgan was extremely helpful. He answered all of my questions and was very knowledgeable about the pieces I enquired about today. I highly recommend him. I have always been treated fairly and kind at Ashley furniture.
It was very Pleasant.. and professional I will start doing more business there me and my wife will be able to tell our family and friends about our experience
Sarah was such a sweet sales woman. We found exactly what we wanted. She was great. So was the cashier, or the lady doing the paperwork.
I haven’t received my product yet. I will be glad to share more. All I can say now is that the website worked well. Too soon to rate in a meaningful way.
Good salesman
All was great, as it always is! Thank You!
I highly recommend the Monroe Louisiana store. Service was great and sales staff was awesome.
Service was great and January did a great job in help finding what we needed.
I was delighted with the help that I received from Mr. Sonny! I went in without a clue about buying furniture and he definitely went above and beyond to help explain everything to me and show me my options. Was one of the most pleasant shopping experiences I've ever had and would recommend Ashley to anyone!!! Thanks again Mr Sonny!!!
January was very helpful but not over -bearing. I found just what I wanted and helped us get it. Thanks January and Ashley Home Stores ☺️
I can’t wait to get my couch and chair. They had a lot to choose from. The sales person helping us was wonderful.
Mike was helpful in every way possible Thank you. Excellent on time delivery and install as well
Was good
Very helpful in an out in a decent time!!
Great! the attentive, polite, & knowledgeable staff helped me order exactly what i needed at an affordable price
Sonny was very nice and helpful. He made the experience great.
Great service from Mike
Absolutely awesome service. January and the staff were awesome!!!!!
Your sales associate was amazingly helpful and knowledgeable respectful she is the right fit for her job Thank you
Found exactly what I was looking for. Excellent help.
Awesome service!!!!
Great experience!
Very friendly and professional.
I love the service at Ashley furniture store
Natasha is the best. She is so very helpful and personable. We highly recommend her.
Good friendly service
Very large, nice store. Personnel very gracious, polite, helpful and not pushy.
Thanks so much for the great service even when there was NO internet service and all the computers were down!!
They were very kind and cordial. Lawrence Morgan sold me my chair. He was very nice and very informative. He knows a lot about the furniture there.
Wonderful as always!!!!!!
They were very nice super polite. Got everything done super easy and fast will be back again soon.
Follow up repairs department is useless.
Amazing experience with Mr. January! I’m very satisfied with my purchase and he made me very comfortable with my entire shopping experience and selection! I appreciate him and I’ll definitely be coming back to shop again and I’ll be recommending all my family and friends looking to make purchases in the future. Great job and thank you so much for my wonderful experience!!
Great customer service. The prices were decent, I found what I wanted.
Very nice atmosphere and friendly staff.
Mike Williams was excellent, but the lady who rang up our sale wasn't very professional or friendly...
Mike is awesome! Best place to get all your furniture & storm pillow needs.
I came in looking for something particularly unique. Micheal was my sales rep, we searched numerous items and I finally found the perfect set. The pricing was so unbelievable so I purchased another item. WOW, I got the best deal ever. Thank you Micheal! 😘
Ashley has a great selection and Sarah is the one to see for fantastic customer service!!!
Very helpful & friendly salesperson!
Very pleased with service
Wonderful experience definitely recommend Michael Morgan as a salesman super easy to work with and found us exactly what we wanted.
The salesman was very nice and helpful. Ordered tables and tv stand for living room.
I was helped by a very nice salesman they had what I needed. I was in and out in no time. I will definitely come back to do more shopping
Mr. January went above to answer all questions and finding merchandise and explaining process. He is definitely a reason I would return. Thank you
The salesmen January was awesome and attentive to our needs. This was definitely a positive furniture purchasing experience.
I love the merchandise as well as the service
Great store. Can’t wait to get my furniture
Mike met us as we came in. Very friendly. Took us right to options of what we were looking for. Very knowledgeable on the furniture. Pleasant experience. Will go back when ready to purchase again.
I hade a great experience at Ashley . Lucille was so helpful, and patient .Everyone in the store was very nice.
Kathy was an excellent help. Great finance options.
Easy fast to order ..can't say on delivery ..but loved how easy it was to order and pay for as well as the chat option for quick assistance .
Just another Ivan Smith store
This is my favorite furniture store. The best quality furniture and the nicest people. Love me some Ashley Furniture.
Some was very helpful
Mr. January was very professional and informative about the product we wanted today! He gave us a lot of time to peruse on our own and find what we wanted unlike other stores where the salesman feel so pushy or intrusive. This was a really good experience.
Nice clean store. Frendly and very helpful Staff. Very pleasant buying experiance
What a wonderful experience. Everyone was so great from the moment we walked in. Special thanks to our salesman, January, & the store manager, Marcus.
Everyone was very helpful & courteous! I’ve bought from them before and will continue to purchase my furniture needs from them.
My salesman, January was very professional, patient and funny. He spent at least an hour with us while I made the decision on what to buy. Thank you very much for making my experience excellent!
Mr. January was great at helping me find what I needed!
Awesome and affordable purchase
Service was fantastic! Mike was very helpful and professional. We will keep coming back. Thank you!
I love this furniture store. My family has shopped there for yrs
Highly recommend shopping for any new furniture. The employees are helpful and very polite.
Michael, the nice salesman that helped me, was determined to find exactly what I needed. He stayed late to help my husband load the recliner we needed. I had looked several places for a power recliner and he kept looking until he found one that fit my needs. I had recently broken my kneecap and needed a way to get out of the recliner without having to call someone to help me.
The sales rep was very knowledgeable and patient with us which was very much appreciated!
Love the deals
I placed my order online with Kathy
We had a great experience. Sonny helped us find what we needed. Was so friendly and was great with our kids when they asked him a bunch of their own questions. Gave us time to ourselves to talk but was easily found when we had questions. Easy to purchase our furniture and quick to ship our purchases to the store for pickup. Highly recomend this location!
Great prices and friendly staff ❤️
Tyler was a delight to work with. I was in and out of the store in less than 30 minutes! I got just what I wanted at an awesome price!!!
We highly recommend visiting with Lucille at the Ashley store in Monroe, LA. She made our buying experience a joy. No pressure but very informative. We will buy from this store again.
Love this store
My sales assistant (Michael) was super helpful as soon as he understood what I was looking for he knew right where to guide me. He was patient as I sat and reclined and ask questions about several different furniture sets before making my choice. Overall the customer service is great on the sales floor and the payment processing. That young lady was happy and engaging making sure I understood my options. Another great experience at Ashley HomeStore in Monroe, thank you!
Sonny was very helpful and we enjoyed visiting with him during our shopping experience.
Paige was friendly and helpful. I will buy from her again.
Everyone is always so pleasant. January was a big help and made sure we were satisfied with our purchase.
They went above and beyond to ensure we got the products we needed, which meant special ordering them.
Amazing and fast service!
I had a very great experience at Ashley Furniture! Mr. Sonny was super helpful!!! Thank YOU!!!
DO NOT BUY MATTRESSES THERE. THEY ARE CHEATERS AND LIARS
Sarah and Natasha really took care of me today. If you are in the market for new furniture..Ashley’s is the place to go. A special thanks to Emmitt as well!!!🎊🎊🎊🙌🏼🙌🏼 Easy process..
Great service. Had just what we needed. Everything was quick and easy.
The workers there's very nice and friendly and really great help
Mr January was very professional today during my visit in the store. Mr January made sure that he explain and answer all the questions that I had ask him. E also made sure I understood everything we talked about before I made my finally decision on my purchase. I think Mr January need to be recognized for his outstanding job on today 5/30/2022
Sarah Thomas is the best!! She's very helpful and she pays attention to your wants and needs
The lady working the outlet center was really really nice. I didn't quite find what I was looking for in all, but I did find a very nice recliner at a decent price. Just an excellent experience for a furniture store.
Thank you Mr. Shawn for donating a beautiful vase to be given as a prize during our district meeting.
Every one was very kind and friendly. Helping me to find exactly what I was looking for and helping me to get the best price possible
Great service and knowledgeable
Went to buy new living room furniture today and had a great experience. I hate pushy sales people and Alec was extremely patient and helpful as my husband and I got pricing on several different sets before making our decision. Ashley has always been my favorite for living room furniture because it's so comfortable and lasts for years. The young salesman however was the best part of our experience today. Thank you Alec!
Super Nice! So patient and helpful with the bed needed for my daughter!!
Nice selection. Great rep. Fairly decent prices.
Natasha by far made our experience at Ashley wonderful. She updates her clients on shipments and if there are any delays. We bought the warranty and had a problem and Natasha was right there to help us and fix the situation. Ashley is very lucky to have someone like her to put their customers first.
Awesome customer service from my salesman Cole and Shawn the store manager. They made sure that my price was right.
A great place to find furniture at good prices. If you want even better prices then walk on over to the Ashley Outlet next door.
Sonny is great to work with. Was able to do everything by phone and online.
We found exactly what we were looking for at a great price. The customer service was great. We will shop there again.
Alex was very helpful & gave us a great deal.
Only place i will buy my furniture 100% best thanks Mike Williams
I love shopping at Ashley HomeStores. They have a good selection of furniture and the staff is so friendly and helpful.
Mr Sonny was so helpful and very knowledgeable about the couches we ended up purchasing. Would highly recommend him!!
A+ customer service.
Me. Ashley was so very attentive and helpful with our purchase. He is a great salesman.
Staff unaccomodating and prices over the roof.
I love this furniture store. I was greeted when I entered and asked do I need any help which I love because it seems as if people don't like greeting others anymore which I hate. They also have great prices especially when they have sale Great prices and nice people 👍🏾 👏 love it!!!!
This was our first time visiting an Ashley Store of any kind. We went to the outlet section, and really enjoyed being there. Our questions were answered, and the sales lady was friendly and helpful. Such a warm, family oriented atmosphere. And the prices were within reason. Keep up the good work, I will refer people to this store for sure. Just Me, De 11-12-21
Great service and great people helping!
We absolutely loved working with Natasha and Mike getting things ready for our new house... we can't wait to get everything in our new home...
Furniture shopping with Ashley Furniture.com was so simple & easy with no hassle. Find what you want & schedule delivery. The on-line agents are knowledgeable, friendly & courteous with no pressure. I recommend them highly. I'll be making all of my purchases on line.
Excellent customer service every time! I have purchased a house full of furniture from Ashley & have never been disappointed. My salesman was Mr. January... he went above & beyond to get me what I needed!
Do not waste your time shopping there. They do not warranty their work nor follow up on there promises. Made the mistake of purchasing from them twice . They're service people have yet to show up on either one of my purchases. Had to go online and order parts for my recliner and still have a 3 legged bed.
The store has beautiful furniture! We wanted a table and chairs and we were able to get one off the floor that day. Ask for January, he was super nice and an amazing help!
We could not have had a better experience in our purchase. Our salesman, Chester, was knowledgeable, helpful and went above and beyond to provide all the information we needed to make a purchase over the phone. Could not recommend them enough!
Mike W. was very informative & friendly. You are very blessed to have him employed.
Great service and they matched their online price!
Always have what I want!
I love the look, feel and atmosphere at the Monroe Ashley Furniture store. We have bought several things from Mike there. He is a GREAT salesman. Love our recent sleeper sofa purchase.
Our salesman was very helpful and informative. He went above and beyond to make sure all of questions were answered.
Stayed with me and helped me find the perfect lift chair. Thanks!
Great customer service, very professional the ladies at the desk took they time was nice. The sale Specialist took his time with helping me.
Good knowledgeable salesman, got what I needed.
Salesperson was very helpful and knowledgeable, overall great experience.
The staff was above and beyond, taking the time to make me feel comfortable and welcome.
Very friendly and helpful folks. Thank you Chester for your help and patience
Mike gave amazing customer service. He was able to find exactly what I needed without me even stepping foot in the store! And great pricing! I would recommend Ashley Furniture in Monroe to anyone!
Super easy purchase. Sonny was very knowledgeable of all mattresses and helped me feel secure about my purchase!
My salesman, January, was awesome! Very helpful.
Mike Williams was very helpful in finding what I was looking for. Excellent customer service all the way around.
Sharon was very helpful. Made the experience stress free.
garbage
Great staff. We walked in and 0icked out what we wanted. Had a delivery issue but they took care of for us with no fuss at all.
Great experience and service. Thank you
Great price and great customer service
Well the store is set up nicely ,very clean,relaxing..the sales people or nice, don't perster you or no pressure...I really love the admosphere...I had waited awhile to shop for furniture...after hours of my decisions.😓🙂 the computer went down...plus it takes months for a delivery... Patience, it's no one fault...but would rated higher but I didn't receive,but I would recommend and will return....also there different budget type also for good service and nice store...
I love their furniture not to expensive great buys .
Great customer service
Very helpful
Mike Williams was very helpful great place 2 buy furniture
Friendly, fast, knowledgeable
Mike has always been our “go to” for our furniture purchases. Great customer service and always top quality!
Very pleased with our salesperson and our buying experience.
I won't do business here anymore. First off the sales people are ok, was looking for a recliner showed me a nice one ordered it and it came a week and a half later not mad at that, then the foolery began the recliner was too big for the room so I returned it only had it like four days wanted to get it back to them so I wouldn't mess it up they said keep it til the new one came which should've been a red flag for me. Then they ordered my new recliner said it should take about two weeks to come three weeks later I called they gave me an estimated time for the next week then again they said the next week a month later still haven't received my recliner this is ridiculous never again.
Awesome. Love my new 4 pc sectional
Super sweet people and real helpful and patient!
Had the most willing and helpful associate on the outlet side. Would highly recommend going there!
Every thing was great the sale man and all of the staff
Very good service and really liked our sales representative, Chester.. No one rushed or tried to talk us into buying anything! We had freedom to choose our purchases with help on any question we had! Enjoyed our shopping experience. Would recommend Ashley’s in Monroe, La. to any other local furniture stores..
Great service. Shaun was very attentive and helpful.
Chester was awesome!! He knew exactly what I wanted. I will definitely be back again and prefer Chester again. Thanks again, Chester!!!
Purchased a mattress on a Wednesday during my lunch break after looking & laying on all the mattresses in the store. It was delivered the following Saturday by two very polite, strong men! This is my second mattress purchase from Ashley and they really are great folks!
Chester met me as soon as i walked in da door. Great service as well as attending to what I wanted. He took his time to find exactly what I wanted. No rushing😊 he assisted me to the end of my transaction, was able get military discount 😊 after paying he waited on me and escorted me out da door. A+ customer service. Exceeded my expectations....
I was warmly welcomed when I arrived in the store. My intent was to buy a bed for my son room but i didn't exactly see what I wanted but i did end up buying a king sized bed and two recliners for my bedroom all service people were very nice and courteous. I will be back
Awesome service loved the experience will be back
My couch broke...it was late in the day and really no time to make it to the store. I was trying to find the exact couch I had. I did an online chat and got Kathy who was actual local. My couch was discontinued..but...Kathy had me text her pictures of what I had and in an hour she had texted me possible matches to what I was looking for and provided prices and time frames of how soon I could get it. I was able to find a couch without leaving my home. Was the easy furniture shopping ever
This store had a wide variety of what I was shopping for which was a recliner. My salesman was friendly and knowledgeable ,and was not pushy. The store was neat and clean and followed covid rules. I WOULD SHOP TGERE AGAIN IN THE FUTURE.
Wonderful place, very helpful & nice employees, a big variety of things to choose from!!
Sonny was great to work with.
I ordered the sofa and chair today. I’m not sure why they want a review this quickly. Anyway, ordering from the website was very easy and they had the items that I wanted. Other than that I don’t have much to say! I will update once my items arrive. Update as of 03/24/22. The sofa and chair arrived a couple months ago and I am extremely pleased. Delivery went off without a hitch and the items are of a very good quality. I would not hesitate to purchase anything from Ashley Furniture. I have updated from 3 to five stars.
After traveling over the days, 5 cities and umpteen furniture stores, Ashley was a very welcome stop. Some of the friendliest salespeople we've come across. And during a stressful event, it was a wonderful change. Not only did they have near exactly what we needed, they hag it at half the price and twice the quality. Will very much recommend them to anyone needing furniture.
When we entered the store, we were greeted by a really nice sales associate who helped us and answered all of our questions- the woman who checked us out was so kind and polite!! It was one of the best experiences I've had while purchasing goods in a long time!
The customer service was phenomenal. They were able to assist me with my current needs. The selection of items suited my needs.
I can always find What I am looking for at Ashley Furniture and the salesperson is always courteous and patient with me, the quality of the furniture is great along with the sales and delivery
Easy shopping, found exactly what I was looking for.
I was very pleased with the way I was treated and impressed with my associate's knowledge of the products. As soon as I can arrange to get to the store the sooner I can make my purchase.
Found just what I was looking for. Good quality at a good price . Good service and no one walking behind me trying to sell me something. Pleasant atmosphere friendly people.... just wished it would’ve been in stock.
When the salesman walked up to me with his card & all the Financials related to what I thought would be perfect for my home...I so appreciated him being proactive & decided to seal the deal after just 20 minutes! Service was excellent!!! Thanks Mr. January!
Very professional and helpful
Very good experience - Sunny was great and guided to what we were looking for
The sales service was good however we did not know it would be over a week to actually receive product. Plus we paid at time of sale for this item instead of paying when picked up. I think if we'd known this we would have shopped around.
Mike was very patient as I made sure that I picked the set that fit me best. Even though I picked the one he suggested at first. Lol. Great service!!!
Friendly staff. No pressure sales approach.
Mrs Tasha is always super nice and knows exactly what our agency needs by memory. She seems to care about her customers and make the experience welcoming. Will be back for my personal home.
I walked in and everyone was friendly!! Service turned out so good that I will be back!!
My associate was Chester .he was patient and nice..he made sure I got what I wanted..he stood by me until I figure out what I wanted
Very helpful. Would have rated 5 if items were in stock.
Easy to shop and very reasonable prices
Very helpful. Good prices.
Saw so many things I would love to have. Check them out
I came in with my Bargaining hat on-I had gone to another furniture store however; even though the other store item was cheaper I didn’t get great customer service-so I went to Ashley and Mr January wasn’t able to give me the item for cheaper but he was able to match their price. Since he gave me better customer service he got my business.
Great experience shopping at Ashley Furniture in Monroe LA. January was the person who assisted us and he was friendly, knowledgeable and extremely helpful and patient with us. Thanks January for all your help will shop with you again when in need of furniture or mattresses.
I had a wonderful experience today. I told Chester what I wanted and the second set he showed, I was sold. He was an excellent listener. Thank you.
Mike help my wife and I. He really knew his product and accessories. He was also informed about older mattresses and how they compare to the newer Models. His knowledge really made our decision easier. Thanks Mike and the Ashley Staff!
Great people great service
I already picked out furniture at Ivan Smiths Furniture but wanted to be sure so I stopped by Ashley’s. When I tell you Chester helped me 1,000%.... lol... he didn’t just sell me furniture, he matched the furniture with my walls and tables I already had. I’ve never bought lamps nor a rug from a furniture store but I end up buying both... lol I couldn’t be happier with my purchase.... thank you so much Chester!!!!
Great help and fast on getting our new furniture thanks
Natasha was fantastic at helping us pick the right living room furniture. She was more concerned with our comfort and likes than making the sale. We can't wait for our furniture to be delivered.
I went there Feb 27 to look for a couple of End Tables for my Living Room & also ended up ordering a Dresser that matched my Bedroom Suite purchased a in '20. My salesman was helpful, but not pushy. I looked around for a while until deciding which End Tables I liked best, & was told I'd be notified once items arrived. What's funny is, these tables were actually matched up in the store with the sofa & loveseat I'd purchased in '20. Unfortunately while I was reviewing the paperwork, I realized the wrong End Tables had been ordered, based on the item # from the website & the item # on the sales sheet. Called Ashley to make them aware so it could be corrected ASAP, which I'm told it was. Got a call today that items have arrived, so I'm going to pick them up Wednesday. Overall though I would recommend Ashley Furniture.
Not good!!!
Had a great experience today with mr charles Williams. Highly recommend buying whatever your housing needs are from him!
Maria L Ordered living and dining set w/side board approximately middle of September 2020 in which I paid for in cash (3100.00) I was told it was set for delivery around Oct 30ish. About 2 weeks later they delivered a damaged loveseat. I received no notification. The driver called and said he couldn't find my address. I informed him that address doesn't exist in the city that i live in. I called the store to find when the rest would come. Another date was given by asst store mgr. Shawn (Nov 21st). I called to confirm the delivery time just to find out the couch, side board, and 4 dining chairs were being delivered but the replacement loveseat would not because of an error made the asst mgr. Which i thought would be reliable and it was not. There is more to this story but I do not have time to write a book
Really enjoyed my experience, good service friendly people 🕺🏾
This is probably the fifth time my wife and I have purchased furniture here. The sales staff is always friendly, knowledgeable, and most importantly HONEST!
I would have given Ashley HomeStore a 5 star rating but you are asking me for a rating before I receive my furniture. If I receive my furniture on Wednesday, which Ashley furniture/finance/Debe promised then and only then, will you receive 5 Star. To make a long story short, Conns furniture stores failure to deliver is still very recent. I am a Registered nurse, working 12 hours for 3 straight days and I refuse to exceed incomplete job satisfaction.
Tasha has helped us several times to find awesome furniture at the right price. Thank you!
Friendly knowledgeable staff in Monroe talk to Mike
Friendly and knowledgeable.
I cannot speak for all Ashley locations but I will say that Tasha at the Monroe location was incredibly friendly & helpful!!
I purchased a livingroom set on September 15, 2020. From the beginning my delivery date was changed. The livingroom set had a tear on the back of one of the sections. But because I had removed my old furniture from my house, I agreed to keep the set until they could replace it with a new one. The next week, they came again. The section they brought also had a tear. They took it back. Approximately a week later, the furniture truck came again. This time as they removed the plastic, they observed damage to this section. They loaded it back on the truck without ever entering my house. After days of silence, I drove to Ashley's. A male employee spoke with me. He apologized about my situation, and set another delivery date. Again I received no phone call. So l called and spoke with a female employee. I explained that I had not heard from them about a delivery. She was very professional and assured me that she would look into it. She said she would have the furniture brought to the warehouse and I could come to the store and inspect it myself before they would bring it to my house. Today is October 17, 2020. I still have the furniture with the tear. This has been an experience to remember. By the way...I paid for the loveseat set and the livingroom set in full. This is my experience.
We enjoyed our experience with Mr. January. He worked patiently trying to make sure the colors, size and look was exactly what we wanted.
Very helpful! Ask for Mike Williams. Good quality products at great prices. Nice store and people!
I was looking for the perfect recliner and my salesperson Natasha found me exactly what I needed, she was very patient and she showed me many options we walked around for a while, great personality.
Love shopping at Ashley Monroe,La. always excellent service very helpful and not overbearing!
The staff was very helpful and knowledgeable.
My husband and I met Mr January one day while peeping through Ashley HomeStore windows. The store had just closed and as he walked outside, he asked if he could help us. I explained what I was looking for and he said they didnt have exactly what I was looking for but would happy to help me find something similar. He told us his name and the rest is history. He has to be the best saleman I have ever dealt with EVER!
Great experience. Easy shopping. Absolutely no pressure. Thanks Jay!
Well, the buying process was great, our salesperson was nice and friendly. However, today I drove over an hour to pick up our sectional. When we picked it up, I kept telling them something was wrong bc the pieces did not seem right to be able to fit together correctly. They kept telling me it was. So we drove the hour back home to find out that the pieces were wrong and that they would not fit together, and after checking the numbers on the pieces realized that we had two of the same pieces and That what we needed was still at the warehouse an hour away, and that they would have to talk to the manager about getting everything corrected and delivered, which could be weeks away. I’ve already been waiting on my furniture for weeks as it is. We also ordered a coffee table and were told everything was in, but guess what, when we got there they said the coffee table was still 2 weeks away. Overall, I’m Just frustrated and upset that no one would listen to me when I suspected something was wrong at the store. And here I am, waiting even longer to hopefully get our furniture whereof can be usable.
I actually love this place. Beautiful furniture. Friendly ppl. I wasn't being forced or rushed to buy anything. The sales person Mr. January was very helpful and patient. I will be back!
Mike helped my wife and I pick out the most beautiful, comfortable, and affordable bar stools! At the tine they were $98 a piece! We couldn't be happier! Will try to post pictures later!! 10*
We are very pleased with the service that we have received from everyone at Ashley. Very professional and helpful.
Ashley's has a very friendly and helpful environment. All of their staff were humble especially the manager Shawn. He was pleasant, courteous, and eagered to help.
Tasha is the best! I expressed to her what I was shopping for and she took it from there. She was very helpful and knowledgeable. Made my experience the best!
Great people and service. Took a while to get item in but hey.." It's corona time".
The salesman was extremely helpful, nice, and knowledgeable about the product I was interested in. He was not pushy or aggressive. If I need to make a future purchase from the location I hope he os still there to assist me.
The staff was friendly and very helpful!!!
Mike Williams made the purchase experience a world class visit. He was extremely knowledgeable in every aspect of our shopping experience . He answered all our questions and even offered personal experience with the product purchased. We love our new mattresses and the adjustable base.
Good deals!
I'll start with the people are great and being in retail myself for a good number of years I understand policy but what don't or didn't understand about this experience was how their business works I drove about 5 miles or so to come do business with this place and I'M LOOKING AT a sectional on the SALES FLOOR but I was told they were out of stock and they would have to order me one and it would arrive in September...mind you its July right now and as I stated I'm LOOKING at one on the SALES FLOOR...key word SALES!!! floor I just didn't understand why I couldn't buy the display model...l was told they don't want the sales floor empty...LIKE I SAID MUST BE SOME NEW WAY OF DOING BUSINESS THESE DAYS!!
Very helpful and excited about my new bed
Great quality for the price...helpful staff, not pushy
I will never shop here again I went there to get a bed unfortunately wasn't in the store so we where told they would have to order it and it would take 7 to 21 days that was June 9th when ordered the bed still haven't received it no updates from the store or anything so I cancelled my order I WILL NEVER EVER GO THERE AGAIN😡😡😡😡
This was a very easy purchase in a very complicated time. The sales people were not pushy and constantly trying to make a sale. The representative we ended up working with, his name was Jay, was beyond helpful! I would highly recommend shopping here. Great customer service!! 10/10
Thanks to the manager Mike for going beyond expected and delivered when we needed a special piece to finish our grandsons room on time. He and our. Salesman Mike Williams are great. Wayne williamson
The atmosphere in the store was very nice. The moment we walked in the door, we were kindly greeted. Mr. January was very helpful. Excellent customer service. He helped us find the perfect living room set. My family can’t wait to enjoy it in our home!
Mr January was an awesome salesperson. He listened to our needs and found what we were looking for that met our budget needs. He was professional and courteous. I would recommend to everyone
This was one of the easiest and most pleasant transactions I’ve ever had. From the moment I walked in I was greeted. I showed him what I wanted and he gave me all my options. He even showed me an even more beautiful frame than the one I originally wanted. I’m will always go to Ashley’s for my furniture needs. The service and the people are wonderful!
Mr January was great. Easy to work with and informative.
Very professional store guidance and homely
Sales person provided excellent service. He was friendly and professional.
Nice folks. Great selection.
Mike was so helpful with our shopping experience! He helped us find the perfect sectional for our new home. Such a wonderful experience!
Mr. January helped me at Ashley and was personable, knowledgeable and extremely helpful! I would recommend him and Ashley to anyone! Don’t forget to ask for Mr. January!
Repeat customer, Natasha helped me and my daughter in law. Pleasent experience. Thank you.
Beautiful showroom!
They have lots of display furniture but you have to wait for them to have it shipped. Nothing in stock. Not the place to go if you're looking to buy furniture and take it home today.
Natasha is the best! If you don’t go see her to get your furniture you are missing out! She was great to work with and all around a joy to talk to!
Jay B was great. Beat the price we had found online. Great young man and made our shopping experience very enjoyable.
Sonny made everything super simple after a long hard search for the perfect bedroom set. he was extremely helpful & was eager to help us save.
Ordered our couch and it was ordered the wrong way, we didn’t know until once it was delivered and already put together, they let us keep the couch while ordering the correct one. We got our new one a week later. Excellent service from the store to the awesome delivery guys both times!
I enjoyed every moment of my shopping experience!
Ms. Natasha was very helpful . I love good customer service, and professionalism and she displayed both
I made a purchase over the phone. It only took a few minutes. Natasha was knowledgeable and polite. Easy process- I highly recommend Ashley furniture store. This was my first purchase from them but will not be the last.
Everyone was friendly and very helpful.
Fast and Easy Pickup
Tasha Leary did an exceptional job with aiding my husband and I with finding the perfect bed and mattress! Thanks for taking the time to help us!
Great experience! Staff was very friendly and helpful!
Was quick and easy buying process.
I would have never purchased a warranty that could turn into store credit had I known the credit could only be used at that location and the credit could EXPIRE. I was given less than 1 month notice to use it or it’ll be lost money. You cannot use it online either. Had I been informed I would’ve never made the warranty purchase. The business was not handled how it should’ve been. I hope in the future buyers are made aware and get honesty from those selling the warranty.
Excellent service. Great prices. Great products and selection.
Lazy
Charged my wife more then what it was online for on their site. Crooks. Do not recommend.
Always 5 star service!
Mr. January was very kind and helpful. I will be back. Thanks for all your help.
I've been a fan of Asheley since 2008.. I'm still sitting on my couch I purchased that year.. The quality of their products are beyond any others!
Natasha, the salesperson for Ashley, was very nice. I knew what I wanted and she helped me get a great deal on my purchase. I want to say thanks, for making me feel welcomed when I was there.
Great
Mike was our salesman and the experience was so easy, he let us take our time, he guided us to explore and make our choices without pressure. Ashley Furniture has a great staff and beautiful Furniture.
January was absolutely professional and a wonderful help to me in selecting new furniture for my living room!
Sales staff was very knowledgeable and helpful. Very friendly
Awesome
Mr. January was very hospitable. He had great knowledge of the products and patiently gave me time and space to finalize my decision. Also, the lady at the register (I apologize for not getting your name), was extremely kind and polite. Great protection plan! Great experience!
Everyone is really nice, found what I want
Sonny was extremely helpful and patient as I changed my mind several times. Never had one issue checking inventory to get me exactly what I wanted. Informed me of all the discounts and got me the best deal possible! Will definitely go here for my next purchase!!
They were very helpful and accommodating. I didn’t feel rushed or suffocated. When I needed help, they were willing and efficient, and when I just needed to think, they respected that. I would definitely purchase from Ashley again.
Natasha was an awesome sales associate.
Ibra January was a pleasure to work with and very attentive to my needs. I truly enjoyed my shopping experience!
Great customer service, will definitely visit again.
Sonny is a great guy!!! Helped us a lot!!
The staff is very professional, eager to assist me. Ms. Latasha is an excellent sale person friendly have an pleasant personality. That’s rare in today’s world. Will recommend to all my family and friends.
I had a great experience today @Ashleys. With Chester my salesman for today. He was very knowledgeable of the furniture products, also helpful with sales too. Oxerall I had a great experience in the store today would recommend that you stop by and see Chester today, the courtesy clerks were also beautiful to me as well. Happy New Year.
Very polite staff! Great environment.
Go see Cheryl Freeland at Ashley's.
Friendly sales and support staff
When we purchased the furniture we were happy with the people and the experience. Once we got the couch home and used it for two days the frame broke. I contacted the store and they wanted me to pay for a service call on something that was under warranty. they sent a serviceman out whom told me it was obviously a defect in the board used and tried to screw a random piece of wood to both sides of the broken frame and then proceeded to tell me he could not fix it due and someone would be in touch to pick it up. After three weeks of not hearing from anyone i called again and was told someone would call me back with a service date. Three weeks again and the same thing. I told them that i had to have furniture for the holidays and was assured it would be taken care of by then. Again i waited and called them today. I was told that they would be able to pick it up Thursday Friday or Saturday. I asked for a time frame on getting it back before the holiday and the lady placed me on hold. when she came back i was then told that only Thursday was available and that it would take about a week. I asked to wait until after the holidays and was told that she could not book it out that far but would call me when she could. Now i sit here in the same situation and it has been almost three months. The people in store are great, be careful what they tell you as far as service, warranty, and what is included, as it changes when you have an actual issue. Customer service department is some of the worst customer service i have ever received. I am very disappointed with this experience and wish i had gone another route when looking for a store to purchase from.
Loom
Mike Williams was great. It was a pleasure working with him.
Was notified day after order to schedule delivery.
So far, so good! It was easy to get approved for financing and to apply that to checkout. Now I’m just waiting to be contacted to schedule my home delivery!
Chester was our salesman. He was always very helpful whenever we had any questions. Would definitely recommend going see him for any furniture you may be needing.
I was shopping with my girlfriend and I used my phone number for the sale but I can say that our sales person was extremely helpful and showed us exactly what we were looking for. He was knowledgeable and very courteous. We will be returning to shop for other things
Very affordable furniture. Good quality also. Financing is available for 0% 12 months.
This is one of the few furniture stores that doesn't pressure you the whole time you're there but is still quick to answer your questions.
I love everything I've purchased from ashley and the customer service is awesome
Alec is an Awesome salesmen!!!!
Sonny helped me and he was super helpful! I ordered a beautiful Queen bed and I can’t wait to get it!
Mike is such a professional salesman. We only deal with him on our purchases.
Expensive...
Super selection of furniture items.
Very friendly and knowledgeable salesperson. James took the time to explain the merchandise to us and let us take time to decide. We also appreciated the office staff preparing our paperwork.
Greeted by an associate as soon as i walked in the door. Quick and easy checkout and pickup.
Natasha is an outstanding employee! I really enjoyed the service!
Ease of checkout was super simple! Easy to use discount codes also. Already got a delivery confirmation as well. So excited for my new sectional!
Very nice store!! Clean, well laid out, thoughtful designs. Friendly staff once you connect with an associate for assistance. Chandler, I think was his name, was very helpful today!!
Mr. January was so helpful!! My visit was stress free and he made sure I got what I really wanted for my apartment :))
Love Natasha Leary! I can't stand a pushy salesman but Natasha was definitely not pushy. She was the best! Helped us get us exactly what we wanted for the best prices!
Everyone there was very nice and reasonable price.
Great salesman, thanks Mike for helping us.
Poor customer service. Lift chair that I purchased broke. It has been 5 weeks since chair was picked up to be repaired. The chair still has not been returned to me.
Great customer service. Helped us find everything we needed. Thanks Mike!
Was there for over 1 1/2 hrs and no one waited on me. I circled the showroom 5 times. Seen several workers just standing around.
The salesman was able to assist me in finding what I needed. Everyone was kind and friendly. Once I get this purchase paid off. I would like to do business again with Ashley Home Store.
Great service 💗
Mike was very helpful and easy to work with. I highly recommend!
Mr. Saturday was a more than capable, and knowledgable salesman. He will be my go to guy from now on for furniture.
Great salesman. Good selection. Prices are very reasonable.
Salesperson was helpful and knowledgeable. The store had a good selection.
I called the Monroe Louisiana store. The salesman was very nice and helpful. I would happily do business with this store in the future. My salesman's name was Mike. Thanks Mike
I have always had nothing but GREAT experiences with Ashley..
Poor customer service. Salesman literally sat done on his phone scrolling and was like the twin beds over there. Then was nowhere to be found.
This is the second time Mr January has assisted us with purchases. He is very helpful and makes the process great!
My experience was great. Your sales rep was quite knowledgeable and really helped me in making my decision.
Very nice experience, had what I was looking for and Mr. January was most helpful and accommodating! The gentlemen in the back where you pick up, very very nice and were careful in loading my pieces in my vehicle with much care not to scratch my car. Thank you!
They’re always very helpful and friendly!
Every times I come to the store James is right there. He don't hassle me at all. He ask me if I need help and let me know when I'm ready. I like that. I don't like to be under pressure when I'm shopping. When I'm ready James come right on and assist me. He's always smiling and gives me a nice pleasant conversation. Thanks for being such a nice guy. I will be back.
Mike was very knowledgeable and worked with us to ensure we received the best deal.
Me. January provided superb service!!
Chester is the best!
Salesman Mike Williams was very helpful and nice
Didn't have what I need
Very helpful and good prices
Service was excellent and Mr. January catered to my needs. He was sure to ask about my preferences for financing and delivery options - an easy purchase experience indeed!
Great customer service
Our experience was wonderful here. We shopped around and Mr. January was by far the friendliest and most personable with purchasing our new mattress. Thanks!
I was very pleased with the customer service I received from Mr. January. I was from another state purchasing furniture for my parents and he made everything very easy without any problems. I would highly recommend him to any of my friends and family for shopping at Ashley's Homestore. Again I would like to say thank you Mr. January for excellent customer service.
Placed an order March 19, 2019 for sofa, chair and ottoman. Was told 2-3 weeks, called to check and was told another 2-3 weeks called again to check and was told “the chair and ottoman are here but not the sofa” picked up the chair and ottoman. Sofa was to be here today called and was told “maybe May 16”. I love what I selected but the wait time and the non-communication is horrific. Should have ordered online, their wait time with delivery was 3-4 weeks. Won’t purchase from Ashley again.
Excellent sales experience. Mr. January was very helpful and knowledgeable about my purchase. I definitely recommend this store.
I thought that Ashley’s Furniture was a good quality. It’s looks really good but the furniture is shabby. I was so disappointed when my furniture arrived. I will never shop with Ashley. Very bad customer service. Monroe store.
The sales lady was great I spent more than I wanted but my wife was happy so happy wife happy life
Mr.January is the best at this store! He was patient with me, he smiled the whole time, he had a great attitude the entire time even when I was giving him a hard time. The store didn’t have what I wanted on the floor he found it and ordered it for. With customer service like this I will be back!
Great experience. Knowledgeable and helpful salespeople.
Mr. January was very informative he did not rush us yet he answered all of our questions he was also helping another couple interacting with both of us throughout our visit he ended up making two sales that day we were very pleased with his actions
Me. January was very knowledgeable on design and was very very patient.
Loved this store ..my salesperson was awesome would recommend this store and the sale person Natasha even the call center was very friendly and helpful.
The saleslady that waited on me was very nice and seemed knowledgeable
We had a wonderful experience! Mr. January provided great service! He was friendly, professional, and efficient. He made the trip quick and painless and answered every question we had.
Kind, knowledgeable, patient
Mr January is very knowledgeable and displayed great costumer service!
Great service and pricing
We are very pleased with our loveseat recliners. Sales people very nice but not pushy. They also know their furniture and will give you overall on what you want to buy.
What I loved about January at the Ashley store was how he made sure I had what I needed while servicing another customer. When he realized he was going to be long he sent over Chester another associate to service me. Chester then did not hard sale me but instead gave me what I needed. January followed up to make sure everything was ok. When my order wouldn't fit in my car...January made sure I got my item home waited to make sure it worked for me and left refusing my tip. Great service at the Ashley store! January was great ...I would shop their again.
I had the best experience ever it was my first time going to Ashley HomeStore but January help me and showed me what exactly what i wanted. I looking forward of being a long term customer
January was helpful and knowledge I’m in middle of moving from Tulsa,Oklahoma to Monroe and I need a few things a living room and a dinner room.
Mr. January is professional, knowledgeable, and very helpful!
Good one
We were able to browse the store at our own pace without anyone hovering. Mr. January let us know he was available and was easy to locate when we were ready with questions. He explained everything well and ensured there were no hidden fees to surprise us.
January helped us select the perfect couch with the perfect configuration to fit our needs. Greatly appreciate the good service, he will have our future business as well!
Great customer service and advice from Mr. January while making my purchase. He was honest, forthcoming, and patient. He will get all of my business from now on.
Beautiful furniture and the salesman was excellent. We spent over $8,000 there for our new home. Better selection than Ivan Smith.
January was a very nice salesman. He didn't pressure us to buy anything. He let us look without hovering over us. He answered all the questions we had in a professional manner. Our experience here was very nice.
Mr. January was very friendly and patient with me. I was undecided about furniture and went back and forth with different items. He checked on me regularly and answered all of my questions. I’ll definitely be back to see him for my next furniture purchase and recommend him to others.
Natasha is great! Helped us with financing to the amount we could afford monthly! Super sweet as well! She helped us find what we were looking for, as well as within our budget. Overall I would have to say that we were very impressed with the store, employees, and willingness to work with us to find what we really wanted.
Horrible!!! They supposedly sold me a king bed with bottom box frame and 2 recliners. When it was delivered they said I did not buy the box frame and I would have to pay another $1300 For it after I had already paid over $2,000. The salesman assured me and my mother the box frame was included. Also, my recliner has grease stains on it. I do not recommend this place. They do not stand behind what they say.
Most helpful and knowledgable sales associate I’ve ever had the pleasure of encountering. I left with lots of furniture and very satisfied!
January was great. Very knowledgeable and helpful.
good prices
January was very helpful and made the experience very smooth. He even remembered me from a year ago when I last visited the store!! Impressive 🙂
January made my shopping experience a breeze. He got me in and out in no time and had such great personality. I would definitely purchase from him in the future.
He was very knowledgeable and did exactly what I asked. Very professional and would buy with him again.
Mr January was an extreme help to me. He took my cell and we exchanged several correspondence about some furniture I need to finish a project. I would definitely recommend him for anyone looking to get into some new furniture. Super nice man.
Shopper online. Went into the store with a picture of what I wanted and they got it ordered. Perfection
Great experience and the Guy was super patient!
Ms. Natasha at Ashley Furniture in Monroe, La is the BEST. She has a very pleasing personality and very helpful. She go out of her way to help you choose that special item. Natasha is the boom!!!
My Husband, son & I just walked around the entire store... Only 1 lady in the back behind the counter spoke to us. I'm disappointed because we've been searching for a new sectional & I really like Ashley furniture, but we'll be spending our money elsewhere. There were at least 3 salespeople sitting towards the front & not a single one of them spoke to us. I've worked in sales, I know the stance... Each had a nametag, but not one recognized our existence in their establishment. The reviews of this store appear to be misleading! Perfect example of why I shop online...
Good service
Super nice and helpful people
The staff was very friendly and helpful very knowledgeable.... thanks Mr. January
The shopping experience was very enjoyable. The salesperson was concise, cordial and knowledgeable.
My Salesman was Mr. January and he was truly awesome. Not only was he extremely helpful he was very patience with me and didn't rush me in making my purchases. I will definitely be recommending him to all my friends.
The salesman was very helpful and courteous. He didn’t pressure but made himself available for questions and service. I only made a $130 purchase, but even though that wasn’t a very big sale, he was just as happy as if it were a $1300 sale. Will do business here again.
Great selection of furniture. Highly priced.
The people very polite but when we went to pay off and pick our furniture up they did not have it in store like they said then they say we will call you to notify you when it’s in never did so at one time I drove hour half out of my way for nothing wast of time and gas then we go pick it all up and they didn’t have all the parts it be few days we’ll guess what few days done turned into two weeks wth they have the worst customer service ever I will not be back in future I will go elsewhere ... Very Very unsatisfied customer.....
Very professional and courteous staff.
Mr. January was so nice and helpful! I told him exactly what I wanted and Ashley’s had it! Great service and products!
Great experience. Found exactly what I was looking for. I have a living room set and bedroom set as well for a great price. Thanks Mr. January
The staff was very helpful and friendly, and walked the store showroom with us to help us find the style of furniture we were looking for. The prices are very reasonable as well.
Mr. January is an awesome salesperson. He made our buying experience effortless. Great job!!!
Great
I just bought a sectional from Ashley Furniture and the customer service was great. My sales associate was Erin Fondren and he was more than helpful.
Ashley Furniture is awesome! Had a small problem with something and they took care of it immediately. No stress no worries! Thanks Eric and Sean at Ashley Furniture in Monroe Louisiana!!!!!
We had a great experience at Ashley Furniture in Monroe Louisiana. Our salesman, Eric, was a blast we laughed and talked and had a really good time. By the time we got ready to go home we not only bought a mattress we bought a new living room suit as well. Hats off to Eric, thank you Eric for wonderful time.
Great very friendly!
We had a great experience at Ashley furniture.
Fantastic experience in purchasing furniture. Sales agent was incredibly helpful but not overwhelming. Helped but not intrusive.
Jeff White and pricing are the reasons we return to purchase items to make our home more comfortable. From new mattress to new living room furniture and much more, Jeff will help you find items you will be happy with!
January is an excellent salesperson! Very patient and helpful!
Knowledgeable, very nice, and did not hover! Definitely recommend!
Very polite and helpful.
We Love Ashley furniture. This is about our 6st time buying from here and our sales associate Natasha is the best . I will always recommend her to everyone I know.
Jeff was great. He greeted us at the door and catered to my every whim! He made sure I got everything I needed at the right price. I never felt pressured to make any additional unnecessary purchases, he treated me more like a friend than a customer. If you buy from Ashley's ask for Jeff, he'll make your shopping experience a breeze!
Very pricey, great furniture but look around for deals
I had a bad experience I ordered a living room set and bed from them 2 year ago it took them 3 month to get it to me. I went back and order chest of drawers 2 months ago they was suppose to deliver it to Ivan's Smith in Jonesboro but it went to the Monroe store they did deliver it to me free of charge but when we took it out of the box it was broken so I had to order another one .I called today to check on it it went again to the Monroe store instead of the Jonesboro store now they won't to charge me $82 to deliver it after I told my story they going to do it for free. I will not buy anything from them again.
Beautiful furniture
Best price for new and quality furniture
Very helpful staff, lots of selection, and a great range of prices.
Awesome store!
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0% interest for 60 months^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card. Equal monthly payments required for 60 months. Minimum purchase may be required. Down payment up to 30% may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in monthly payments.
†^Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. Qualifying purchase amount, less any applicable down payment, must be on one receipt. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next cent. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval. Excludes Samsung appliances and electronics. For more information on our Regular Price, see store associate or visit ashleyfurniture.com. Discounts from Regular Price may apply based on payment method and terms which may be considered a finance charge. See store for promotional options and details.