Ashley Outlet Monroe, LA

January was amazing! Professional, courteous, and put up with my tight timeline. He’s the best!

Loved Natasha!

Great service and delivery service was great

Very good

The sales lady is always friendly and helpful every time II come into the store.

Natasha is AMAZING!!!! She’s not only amazing at her job but she’s an amazing person and will help do whatever she needs to, to get you taken care of.

Natasha was great! We knew what we wanted when we got there, she was helpful but let us look on our own (what we preferred). When we made our decision, she made the process easy and took the extra steps to help us save what we could. We couldn’t buy that same day because we were unsure if our dimensions in our living room would do better with a loveseat or a couch. She wrote down all the measurement for us, we went home and the next day measured everything out and were able to order and pay for everything over the phone without any issues. Now waiting for our stuff to come in and I have no doubt Natasha will keep in touch. We are repeat customers to the outlet store and this is why we keep coming back.

The gentleman that delivered the bed and boxsprings was very kind and careful wonderful gentleman.And the salesman where very helpful.

I am very pleased with my purchase fromAshley Furniture Outlet (Monroe). Our interactions in store with Natasha was amazing, she is very informative, helpful and knows what she’s talking about. We were looking at the tall barstools and she knew they were too tall just off the description I gave her of my cabinets. I’m glad we trusted her and got the shorter ones they fit perfectly!! The delivery men were amazing as well. They found out where we wanted our furniture and brought everything in and set it up without any damage to our hardwood floors. This was a great experience!

From the store with working with NaTasha it was nothing short of amazing. Throughout the entire process the communication was nothing less than GREAT! I was first scheduled for 4:30-7:30. They made it here at 2:22. They were finish and gone within 10 minutes. Also I love the set ! It is soooooooooo beautiful and goes well in my small living room. Girl!!! I’m about to sit on this couch and eat pizza. Check out my photos.

Employees were extremely nice, furniture arrived quickly and they kept in touch thrpught the entire process. The only issue was my sofa was ripped upon delivery and no one noticed until I did. However, the store has already scheduled a service call to have it repaired.

Very nice an polite customer service and very helpful.

Great experience... Salesman Tim was GREAT!!

Natasha was extremely helpful, informative, kind and knowledgeable about every mattress we looked at.

Ashley Furniture Outlet's customer service and delivery crew were great. We had a couple scheduling conflicts and they worked with us each time. Their delivery status is an awesome tool for those of us who can't wait around for a delivery. It gives real-time tracking of your delivery so you know exactly when it will arrive.

Mrs. Natasha was very knowledgeable, kind, sweet, and very friendly.We will recommend her and come back to see her Our delivery went great.Delivery guys were very polite and concerned about the mud they were going to track in from the rainy day.They were very prompt with putting our furniture in place and respectful of our home.Great experience!

The salesperson Tim and Natasha were very helpful and friendly. The store was clean and easy to find what you need. I love the quality of the furniture.

Great experience and our sales associate was the best!

Natasha was so helpful and kind as soon as we walked in the door. She explained everything so well and we purchased our couch!!

NaTasha was absolutely amazing and very professional. She helped me with picking the right color also to match my bedroom lol Thanks so much NaTasha!!

Excellent experience. Mr. Brown, answered questions about the dining room table. He decided to measure the table , just so I could decide whether or not to buy the round or square table. Awesome service

Excellent experience the sales people were very nice & helpful Natasha the product specialist was super Nice will return without a doubt Thank you

Delivery only review - it was their last stop & they acted like it

They were polite, on time and fast

Very professional, friendly, and knowledgeable staff. Great selection of reasonably priced, quality furniture. Timmy was the name of the young man who assisted us. He made our whole shopping experience stress free and enjoyable.

I needed help with bed frame I ordered. When I described the problem, when I layed down the support bars in bed frame could be felt. The sales person knew exactly what I needed. He had one in stock. The salesman and saleslady was very kind and helpful. 5 star! Thank you.

Very helpful.

Mr Shaun and Ms Natasha has went above and beyond. Thanks a lot for understanding and fixing my problem.

My delivery was exceptional, they arrived at the time indicated, they were efficient and friendly.

Natasha was great!!! She showed my daughter and I the different furniture pieces that we were interested in. We didn't want anything that sat low to the floor or where the pillows would sink in overtime. She provided and explained all the financing options that Ashley offered. I found the perfect living room set in a honey brown and can't wait to get it and enjoy it 😊 Thank you Natasha!!!

Very good delivery service. The guys were very nice and also put my furniture together very quickly.

Natasha was great! Thanks!

The sales person where very friendly and polite.....Good customer service. Will do business again

Super.....

I love this store, the employees are always so friendly and helpful. I love Natasha.

Natasha was excellent the delivery was excellent the whole experience with Ashley furniture was excellent . Greatly recommend Ashley furniture Monroe La.

thank you very much salesperson was nice. I got all I needed when I was there. I will be back and I will tell someone else about my experience at the store. Thanks again.

EXCELLENT and SUPER FRIENDLY service. I couldn't have asked for better. Merry Christmas!

The sales at the store was smooth. Delivery was quick. Setup went great.

Ashley Outlet Monroe was so helpful and understanding. They understand you are making a large purchase and want to take your time. They answered any questions I had along the way. When it came to delivery, we had a man name Jeremy. He was SO kind and professional. I’ve never seen two men work so quickly and efficiently!!! I truly cannot say enough good things about the entire experience

Very helpful and good prices

Went in late Saturday afternoon looking for a baker’s rack. They don’t carry them anymore but I thought I’d look around anyway since I was there. I was able to find a small side table to go in my back sunroom and a pair of lamps for my living room. Overall it was a win/win trip even though I didn’t get what I was originally hunting. NaTasha was my salesperson and she was very helpful. She was actually the one who greeted me when I arrived and once I had questions about the lamps she helped me pick out ones that would work with my decor. She was knowledgeable about the products the store offers and also has a good sense of decorating, much better than me.

Great sales personal.

Very pleased with the sales person ,always very helpful and pleasant . Thankyou for your help

Courteous, prompt and professional.

Ms. Tasha exhibited exceptional customer service coupled with product information that was off the charts! This made my shopping experience flow seamlessly!

Excellent service! The sales associate Tim was very personable and professional. No hassle experience. I would definitely recommend.

I’m only giving this a 5 star rating because of Natasha @ the Ashley Outlet in Monroe, La, for saving the day & sale… when I firstly walked into Ashley, the main side, Mike was on the phone cackling and never greeted or acknowledged me, in which I thought was strange because he was facing the entrance door looking straight at it, so surely he couldn’t have missed me or so I thought but another thing that I found odd, was that shortly after, another customer came through the door, Mike’s phone call ended and this customer was warmly greeted, now I would have took that Mike would have found me and asked if I needed assistance be that I was there first but sadly to say, he didn’t bother, hey, who knows maybe it was one of his relatives, an old high school friend, college buddy someone who he’s hung out with before… sisters boyfriend or whatever to make him totally over look me and give this customer top tier service, this was strike one, the second strike was when Cheryl, approached me with an abrupt and not very inviting attitude, I would explain it as rude but others say that’s just her personality, is that appropriate when working in customer service….my answer would be no but hey, what do I know as a “customer”, so shortly after all that debacle, I walked over to the Outlet side and was assisted by Natasha with professionalism/knowledge and made my sale seemed as if it mattered … so if it weren’t for Natasha, the sale would have been lost completely. So, thank you Natasha for making my experience satisfying and a reason to return with future purchases ‼️‼️‼️‼️‼️‼️‼️‼️

Natasha is the best to work with. I dont want anyone else but her working on my account!!

My teenaged son has autism and it’s often a struggle with picking out mattresses that accommodate his sensory levels. Thank God for beautiful Ms Cheryl Freeland, Product Specialist in the Monroe, La Ashley store! She has actually encountered multiple sales for our children of autism and led me right to the mattresses to accommodate my son’s needs. Her patience, expertise, and love for her job is what I live for when visiting stores like Ashley. Thank you so much Ms Freeland, you are indeed a blessing ❤️

Couldn’t have been better! Polite and friendly service!

The staff in the outlet store is extremely great, Especially Tasha.

Sales person went out of her way to show us item even though it wasn't on display yet. Great experience

Natasha and herr team at Ashley are the epitome of customer service! She treats you like family, follows up, and goes the extra mile for her customers! Two small hiccups in our delivery - one item arrived in the wrong size and one piece of furniture was not put together. Natasha insisted on having the unassembled piece taken back to be put together and redelivered when assembled! She also had the delivery team drive back to the warehouse to bring out the proper size bed/mattress and re-deliver it that same evening so that we could sleep in our new bed that night! Cannot recommend Natasha and her Ashley Furniture team highly enough! The prices are fair and the service is excellent! If you are in North Louisiana and are in need of furniture, you only need to go to Ashley by Pecanland Mall and see Natasha! You can thank me later!

Tim is GREAT!! Thanks so much!!!

Love, love dealing with Natosha!!

Mr. Mike and all the employees are terrific! Prices are good too. Get yourself to their store, y'all!

Great customer service experience, very knowledgeable of products.

Great

Love, love, love the atmosphere. Everyone is so friendly and inviting. Made shopping fun and not overwhelming. Will definitely purchase again in the future.

Very professional sales staff, highly recommend!!

Truly amazing experience

NaTasha was extremely helpful, outgoing and nice. We told her what we were looking for and she showed us some great options. She explained the warranty really well too. I definitely recommend buying here if you are in the market. We will be coming back for future furniture purchases

Very helpful and polite went above their needs to help . Highly recommend

It was a pleasant experience for me

Made a purchase today from Ashley Furniture Outlet. They had what we were looking for. Natasha, the Salesperson made our selection complete, answering all our questions and giving very personable service. This business met all our needs!

Clean and nice store. Organized and orderly

She was a great customer service person “Natasha”

Great service, can't wait for our furniture to be delivered.

Our Salesman was SO HELPFUL and happy to let us explore on our own!! Highly recommend checking them out first!!

Tim Brown is an amazing at his job he got me in and out with my dream couch and love seat overall great experience. … But, there was an older white woman who approached me when I came in and her tone and demeanor were not great like I was out of place there if she’s a greater she needs to be retrained did not feel welcomed felt like an interrogation. Aside from her Tim brown keep doing your thing.

First time home owner!! Went to ashley outlet found the best furniture for a great price. Thanks to Mike Williams!! Very kind man!! Appreciate him so much.

It was a very good experience Mr. January did an awesome job

January was a great help

Great customer service!

Great service and great selection 👌

Very helpful and knowledgeable about the furniture.we plan on coming back and getting a living room suit. Mr Michael Morgan was an amazing help and very knowledgeable on the furniture. Thanks again

Tim was wonderful to work with. He is very knowledgeable, professional and was patient with my many questions. He is truly a tremendous asset to your company!

Very friendly, patient and a great help!

Love my chair!!! Fast delivery, great customer service, Great product!!

Mr. January is a very good salesman. Very customer friendly. However the delivery men weren't professional at all. They delivered my bedroom set, flirted with my sister so hard that they forgot to delivery my end tables. Well after my sister locked up and left, they remembered that they hadn't removed the tables from the truck. They took my tables our of the truck and left them in the parking lot by my apartment after the apartment matenience guy would not let them in. Of course he needed my permission. Then they came back and picked the tables up and took them to the warehouse. This is the most unprofessional experience that I've had with Ashley Furniture in Monroe, La. It happened today 3/24/2024. SMDH

Ashley has very good stock of furniture and store people are friendly

I had a get experience at this furniture store and will be going back.

Great customer service, friendly and very helpful. Answered all my questions and very helpful with ideas. My pieces have worked out beautifully in my home. The delivery was made smooth and I was kept informed. Will return.

Excellent atmosphere with Shawn Bruce!

Tim was our salesperson today at the Ashley Outlet store! He did an excellent job explaining the difference in mattress to fit our needs! Over the last 19 years, Ashley has helped us !

Latasha has always treated her customers with royalty.

Employees at Ashley Outlet in Monroe, La were extremely helpful, professional and a joy to work with!

Sales staff was very friendly and personal. They listened to what we were looking for and made recommendations. Mike did not hover or push us for a sale. He would come back around and ask if we had any question. Store was very clean.

We were in and out in a matter of minutes. The saleswoman has tremendous customer service. She listened to what we wanted, didn't try to steer us anywhere but what we were looking for. It's so refreshing to not be haggled just listened to.

Tasha was extremely Great ! Go see Tasha👌🏾

Very friendly and helpful

Mike Williams and Natasha Leary were wonderful. I had special issues and they went full out to take care of all my needs. I feel like they are cherished friends.

Very friendly and truly listened to my needs

Natasha was extremely helpful in getting the sofa/loveseat set my wife wanted ordered. Painlessly handled the process and got us fixed up quick. Thanks again!

Wonderful experience!! My salesperson (Natasha) was very knowledgeable, professional, and efficient! Also, the guy that loaded the piece in my car was awesome as well!

Friendly and helpful service. Answered all my questions I had on my purchase. Will definitely buy from Micheal Morgan, from the Monroe, La. Store again.

It was smooth and easy purchase with great customer service. I just want to say thank you

I was treated very well. I had worked all night and was fussy and grumpy with the sales person, but she maintained professionalism and got me through the sale and loading up my furniture pretty quickly. It was a good experience.

Pleasant salespeople, very professional and knowledgeable.

Had a great selection. Just not what I was looking for.

I decided like a hour till ashley furniture closed. That I would not sleep in my bed I had another night. It was killing me..I called the were open..I got there and everyone was kind,and patient and most of all willing to help..in s couple of months I'll go back and get a sectional I had my eye one while I was there. Thank you Ashley furniture outlet

Great service on the Outlet side. Kind, helpful and courteous. .

Awesome customer service! We were greeted upon arrival and allowed time to shop around without hassle. All my questions were answered. Purchase was easy and I’m completely satisfied.

It is very easy to find what you need.

It was awesome great atmosphere employees real nice and attentive

Tim Brown was an amazing help and walked us through everything involved with out purchase.

Amazing service!

Young man that helped me was nice and curious help with several options of what I was looking for and helped me make a great decision that I believe goes in my home thanks

Tim, thank you! You made it easy for me to shop for everything I need. Very professional, attentive and friendly.

Great service at the store. Mike Williams helped me find the perfect barstools. So pleasant and helpful.

Nice selection and friendly service. I will look here for future purchases.

Natasha was awesome. She helped me with all my needs and took care of me. I'd definitely recommend Natasha and this outlet

Outstanding customer service and attention to details in assisting me. Truly appreciate the assistance received today.

Excellent customer service. Easy to deal with.

Ashley's has good customer service. They knew exactly how to help me. I give them two thumbs up!

Very good customer service

Huge selection to choose from with decent prices. Make sure to ask for Tim or NaTasha, they are AMAZING!!! Tim was beyond helpful and answered every one of my many questions!!!

Good experience!

The sales rep Natasha was great. I was glad that she did not follow me around and just let me look and answered my questions when needed. Great experience and I am loving my new couch. Can't wait to get the recliner.

I had some really helpful salesmen. I changed my mind about my purchase and was able to cancel without a problem. I will definitely be making a purchase soon.

Loved everything about it.

I love this place customer service is excellent

My mom and I went into the store on 10/4. The African American lady (salesperson, didn’t get her name) had a nasty attitude. She missed a sale, I was willing to pay cash. I took my money elsewhere. Teach your employees not to judge customers based on appearances or bring their personal problems to work.

We are very happy with the furniture purchased at Ashley's. The service was excellent, delivery and set up went very well. Thank you for providing such great furnishings at such a great price! A special thank you to our sales agent, Michael Morgan!!!

Both woman and gentlemen sales associate has awesome 👌 customer service etiquette skills 👏

My Family had such a great experience! Our salesperson Natasha answered all our questions and was very helpful. We found the perfect recliner for my husband.

Very good experience. Salesperson was very helpful and didn’t mind me changing my mind. Professional, nice and kind.

Natasha is awesome. I love her! Great customer service!

My experience at Ashley’s Furniture was great! I had someone who was really helpful to me and made the process smooth. He was very assisting to what I was looking for.

Natasha was quick, courteous, and very efficient.

Was addressed as soon as walked into the store. Found what I wanted was waited on in a timely manner. There were a few shopping persons at the time!

Guy was real nice and accommodating! Best furniture buying experience I've had in years!

We had a great experience. Tim was excellent and so helpful!

Great service during the sale.

I recently went online, seeking reasonable prices for new living room set!?? To my surprise, I was very satisfied, & elated, to meet Tim!!! As well as, Tasha, Store Manager!!! The entire experience was executed professionally & personally!!! Thank You Both, for your exceptional service with my purchase🙌💞👈💯🥰🙏

Awesome service and delivery

Ms. Sarah was very helpful and very nice. Everyone that helped me was extremely nice

Tim was great!

Excellent Service we will be back.

Mike Williams was honest and courteous .

The staff are amazing! Very friendly and helpful. Beautiful showcase!

Very high quality and professional service

Fast friendly service

Staff is very personal, professional and not "pushy!" Give her a rai$e!

Great service

Wonderful experience. Natasha was great!

Request Natasha, she was very helpful, and friendly

I enjoy shopping at Ashley Outlet. They always have excellent selection of furniture. Natasha has a pleasant customer service attitude and she is knowledgeable. Today, March 6, 2024, I found end tables. Natasha was able to locate the number of tables I needed. I really appreciate the financing Ashley furniture offers. I was able to made the transaction for my furniture delivery over the phone.😀

Natasha was absolutely wonderful!!!! Great personality and very knowledgeable about the inventory.

Awesome experience. Courteous and friendly service.

My wife and I really appreciated Michael and Tasha for their patience while we(she) decided on what to buy Thank you all so much

(Translated by Google) Thank you for the attention, you have a very good customer service thank you very much it was a pleasure (Original) Gracias por la atención, tiene una muy buena atención al cliente muchas gracias fue un gusto

Great experience, all employees are a pleasure to deal with

Natasha was very helpful and friendly. Great Salesperson

Very helpful Great service Great prices

Natasha was excellent! Purchased a table and chairs. Very great customer service!

Always a great experience with John Michael and his teams!

Awesome Store, Awesome Service, Great Prices

Great help and service.

Debbie, our associate was friendly and helpful!

Friendly salesperson Natasha Leary, she was very helpful. Store is very neat and clean. Awesome prices for everyone that's on a low income. We got a queen box spring for $150

Young man that helped me was so patient and kind! Not pushy at all! I think I may have sat in every recliner in the store and he just stood there smiling and answering all my questions! When I finally made my decision I was taken to a young lady at the checkout and she had the same happy personality! These 2 people made my shopping experience a pleasure! The only complaint I had was it was too hot in store which they had no control over! Ashley Corporation set your A/C to make your customers and employees comfortable! This is Louisiana you know!

This was the most pleasant furniture buying experience. I searched online for weeks for the perfect couch. I found the couch online and was very happy there was a physical store so I could get the feel of the furniture. Natasha was super helpful. She let me and my family look and feel the furniture at our leisure. She made us feel welcome.

Great experience today at Ashley Furniture in Monroe. Micheal was very helpful and knowledgeable about inventory and very attentive to what our needs were. I would definitely shop for any furniture needs here again.

Excellent customer service

Awesome service and the staff here very helpful. We will definitely be back to buy to more furniture.

Mike was great at Ashley’s! We got a great deal, and the entire process was very efficient.

I had a wonderful experience there today 😃😃

Great customer service!!!!!!!

Very helpful and polite

Natasha helped us for the third time. She went above and beyond. I plan on coming back to her to finish the rest of our shopping for our new home. We bought living room, bedroom, kitchen and dining room from Tasha. She deserves a raise. Corleder Brown-Holliday

NATASHA is amazing. She found exact what u wanted and she was very friendly.

Ms. Natasha was our saleswoman and she was awesome! Very helpful and understanding of what we wanted!!!

Love it

Ms. Debbie was amazing and got us in and out within 5 minutes. We will definitely be back to shop!!

One of the most pleasant shopping experiences I've had. The ladies who helped me are top notch. They went above and beyond to assist me with my purchase. You can't go wrong at Ashley Furniture in Monroe La

Great customer service and support. Always a pleasure to shop the outlet. I have bought a lot of furniture thru the outlet and the store.

January was very helpful in helping me find what I was looking for.

Every time I go to Ashley's, I have a great experience. Natasha is so nice and she is very knowledgeable of the furniture. She makes it so easy to purchase the items I want and if it's not available she will give a substitute that is just as great. 😊

Natasha was really nice and helpful!!

Found the exact chair my mom needed and it was on sale. Great quality furniture for a very reasonable price.

I had a wonderful experience for being a first time customer. The salesperson was very knowledgeable and helpful to me. I will definitely tell others about my shopping experience.

Great service. We are purchasing the love seat today

Ms Debbie was very helpful and answered all my questions and concerns

Ms. Debbie is real friendly, she really was the only reason I decided to move forward with my purchase. She gives you her undivided attention, attentive listener & has a wonderful sense of humor .

Actually rating -zero for ashley outlet in Monroe at Pecanland Mall location. The furniture was ordered and three months later it was never delivered. After canceling the order, three months after that the amount was never credited back. A total of 6 months no furniture no credit. When we went into the store the counter person had a decent attitude at first until she made the mistake of charging the account AGAIN while in the process of crediting the account. A complete cluster of horrible events. Not once did she apologize but instead called the accounting dept. to help correct the issue, which is fine, but once I asked her to place the call on speaker she placed her hand towards me and huffed and puffed as if she was blowing out candles and told me to wait and told the person on the phone that she didn’t know why but I was wanting her to place the call on speaker. Excuse me, it’s my business to hear you’ve overcharged our account. Once off the phone she continued to fiddle and ruffle with papers yet no apology for anything but ecxuses why we never received the furniture and that we knew it would be late. But 3 months late! And an additional 3 months for a credit. And then an additional $500+ charge when you should credit an account. There was ample time while I stood in the store to apologize for never receiving furniture that was paid in full and charged twice for, there was ample time in store to explain why it was taking 3 months to issue a refund, there was ample time in store to apologize for charging me the total price of the furniture again instead of a credit. Instead of the blatant disregard and unconcerning attitude from the counter person even though the issue was created by ashley outlet employee. This employee then has the audacity to follow me outside and at my vehicle begin to tell me why she was frustrated. Excuse me. Thank you but no thank you. Once you handed me my paperwork in the store and gave me no apology for your bullying and overpowering attitude for YOUR mistake in front of other customers and employee, how dare you approach me at my car. I am not sure who trained this employee but clearly there needs to be a class on customer service, work place attitude, and concernment for the public. Only fair. Excuse the typos. This lady and her attitude was horrible to us. And the apology you gave me AFTER you walked away from my car back into the store, after you talked over ME explaining how YOU disrespected and screwed us over, fell on the ground where you spewed it. Never ever will we do any business with ashley outlet or it’s affiliate. I’ll sleep on the floor and eat off cow pies before I even dare supply them with my hard earned money. Thanks but no.

Had very nice furniture for a reasonable price