Ashley | Monroe, LA 71203

Ms. Debbie is real friendly, she really was the only reason I decided to move forward with my purchase. She gives you her undivided attention, attentive listener & has a wonderful sense of humor .

I live on a fixed income so when I checked around for a memory foam mattress I called Ashley and found one in a queen size for less than $400.00.

Actually rating -zero for ashley outlet in Monroe at Pecanland Mall location. The furniture was ordered and three months later it was never delivered. After canceling the order, three months after that the amount was never credited back. A total of 6 months no furniture no credit. When we went into the store the counter person had a decent attitude at first until she made the mistake of charging the account AGAIN while in the process of crediting the account. A complete cluster of horrible events. Not once did she apologize but instead called the accounting dept. to help correct the issue, which is fine, but once I asked her to place the call on speaker she placed her hand towards me and huffed and puffed as if she was blowing out candles and told me to wait and told the person on the phone that she didn’t know why but I was wanting her to place the call on speaker. Excuse me, it’s my business to hear you’ve overcharged our account. Once off the phone she continued to fiddle and ruffle with papers yet no apology for anything but ecxuses why we never received the furniture and that we knew it would be late. But 3 months late! And an additional 3 months for a credit. And then an additional $500+ charge when you should credit an account. There was ample time while I stood in the store to apologize for never receiving furniture that was paid in full and charged twice for, there was ample time in store to explain why it was taking 3 months to issue a refund, there was ample time in store to apologize for charging me the total price of the furniture again instead of a credit. Instead of the blatant disregard and unconcerning attitude from the counter person even though the issue was created by ashley outlet employee. This employee then has the audacity to follow me outside and at my vehicle begin to tell me why she was frustrated. Excuse me. Thank you but no thank you. Once you handed me my paperwork in the store and gave me no apology for your bullying and overpowering attitude for YOUR mistake in front of other customers and employee, how dare you approach me at my car. I am not sure who trained this employee but clearly there needs to be a class on customer service, work place attitude, and concernment for the public. Only fair. Excuse the typos. This lady and her attitude was horrible to us. And the apology you gave me AFTER you walked away from my car back into the store, after you talked over ME explaining how YOU disrespected and screwed us over, fell on the ground where you spewed it. Never ever will we do any business with ashley outlet or it’s affiliate. I’ll sleep on the floor and eat off cow pies before I even dare supply them with my hard earned money. Thanks but no.

They are great until they get your money, then downhill from there. Got a recliner, it was too big for the room, so I ordered another that should fit they said should be there in two weeks, so I returned the other recliner. Three weeks later I called they estimated the next week and the next week. A month later still no recliner. Do not recommend this store!!!

Had very nice furniture for a reasonable price

Terrible service. My daughter bought a living room set in late June. It was back ordered but they confirmed mid July delivery. Finally called and said they could deliver August 11 but she said she couldn’t be home that day so they made an appointment to deliver August 15. But they tried to deliver on the on the 11th when she had told them the week before that she couldn’t be home and sent it back to warehouse. Now they say they’ll deliver August 21. We’ll see.

Mr. January was very helpful, even pushing my mother around the store in a wheelchair. I was very grateful. Everyone helped out moving tables and chairs to make a way for the wheelchair. ❤️❤️🙋‍♀️

Mr. January was very helpful, even pushing my mother around the store in a wheelchair. I was very grateful. Everyone helped out moving tables and chairs to make a way for the wheelchair. ❤️❤️🙋‍♀️

Mr. January was very helpful, even pushing my mother around the store in a wheelchair. I was very grateful. Everyone helped out moving tables and chairs to make a way for the wheelchair. ❤️❤️🙋‍♀️

Ask for Jay Brown!! He's in the Outlet but works both sides! You won't get better service from anyone!!!