Ashley Store Ponchatoula, LA

The drivers showed up early and I wasn’t home yet nor ready for them. My wife asked if we could give them a nice tip to move old sofa to the porch and they wanted double money. I left work early and removed it in 15 minutes. We still had an hour and half before their scheduled time so I told them to sit tight. After 10 minutes I let them go ahead and deliver and set up our furniture. Now I keep finding things wrong and have to make another claim. I am not happy. I think they damaged things on purpose because I made them wait. Not resolved yet.

The coordination team to ship the items was absolutely horrible. They kept canceling my delivery because they had an old number in their system. I corrected this after the first cancellation but it continued for 2 more attempts. Customer service was absolutely no help. They ended up giving me 10% off the purchase and refunded my delivery charge. I picked the items up myself and was also not impressed with the lack of care loading them into my trailer. This place used to be better than this…

WARNING! Do NOT buy online. Horrible service. Delivery took 6+ weeks and order was only partially delivered. Remaining order was supposedly delivered 2 weeks later, but never arrived. 3 hours of back and forth over a couple of weeks with multiple online service reps yielded no progress and no refund, thus we are returning the partial order we received (after we assembled it). I just HOPE we get a full refund and a report with the BBB isn't required. Never have I ever received such horrible customer service. It would have been better if they would have cussed me out initially. At least then their incompetence would have been up front and obvious and I would have saved a couple of hours of my time spent under the false pretense of receiving a resolution. DO NOT BUY! GO ELSEWHERE! SAVE YOURSELF TIME AND MONEY AND SANITY.

Absolutely loved everything

Quick and efficient customer service. It was a pleasure doing business with Brittany Hoffman.

Great service fair prices

Brittani was extremely helpful in selecting a mattress. She walked back and forth with us trying and retrying to figure out what worked best with for us. The financing process and determining delivery was super easy.

I ordered a rug 7/6, it’s 10/15. It still hasn’t shown up, I asked for a refund over two weeks ago. I still have not been refunded. When I called them again today, they said it’s pending investigation. I don’t see why I have to wait for a refund for their investigation.

The entire staff was very knowledgeable and helpful. From the time I walked through the front door until I left the loading dock with my display model recliner, I was treated like a friend. I definitely recommend checking with them before you buy anywhere else.

Very easy shopping exercise! Sara was awesome to work with ! Very Satisfied!

If I could give negative stars I would. i’ve never had such a bad customer service experience ever in my life. Absolutely horrible experience and will NEVER shop here nor recommend this company to anyone. You’d be better off purchasing from someone off the street. They lie, tell you you can get a refund then go back on it and say you cannot. The customer service is appalling, when you explain your frustrations they could care less and do nothing to satisfy the customer. Throughout me trying to get a refund (like they said I could in the first place) I was told by the manager of the store he would take care of it back in early JUNE. Never did. Then they expect you to call guest services and get the run around every single time because they are too lazy to call and fix it. Absolutely beware and do not spend your hard earned money at this place.

Great experience no high pressure sales pitch!

Go somewhere else

Awful, just awful.

Good customer service!!! Thanks

Great experience with Brenda. Was very helpful in showing us Tempur-Pedic mattresses. Would purchase again from here.

Everyone there was super patient with my decision making. Kathaleen (sales person) especially!) Will get my new furniture in 2 weeks and will update more then. UPDATE…10/8…sectional was just delivered and looks great! So happy I chose this one. Matches perfectly. 😊

Syble was great to work with! She was very helpful!

Great experience , Brittany was very helpful.

Great service on getting what I wanted... Brittany was very helpful.

Service was fine at the store. Bought a couch. Get ready for some lies, they wont give you a real answer on delivery. Got told two weeks till delivery, that became four weeks, then 8 weeks. Got delivery finally scheduled after 8 weeks and now they called cause its delayed another two weeks. Bought the couch mid July, supposed delivery is September 30th, we'll see if I ever get a couch. Update, now delivery has been delayed till October 10-15 and corporate states the the store should have told us the piece were on backorder. Guess the only thing that matter was making a sale and hoping the rest would work itself out. If the pieces that form your couch are needed elsewhere to complete an order, then you get pushed to the back burner and your order continues to get delayed.

We visited the store twice and had Brittany. We are moving to another state and we’re not impressed with staff there, so we came back and had Brittany do our sale. We had a sectional we liked, so we ordered it, then we found a table and bought it also. Brittany was very kind and patient with us. Kuddos to Brittany.

We told them that we would be picking it up from the warehouse and didn’t want it delivered because it would be over $600 well them process everything and tell me it will be delivered on the 20th they said it was to late to cancel the delivery. They also charged me over $2000 when it was o lt $1700 they said it would take 48 hours to get my refund 4 days later I call the corporate office about my refund they said it was NEVER processed and they would rush process it and will take 3 days another 4 days later they are now saying 10 days. I have been lied to from the very beginning and they keep telling me a different thing every time I call. My whole order is almost $5,000 and they are pretty much doing what they want with my money.

Paid for white glove delivery but instead had to pick up. Where’s my $500 refund.

Rep was was helpful and knowledgeable

Kathleen and Brian were great to work with. Writing this from our new couch. Very happy with our experience, service, and purchase. Great place to shop for furniture!

Brittany was wonderful in attending to our needs and answered the questions we had about our new mattress purchase. Would 100% do business with her again. Thank you, Brittany!

Everything was perfect!

everyone that was involved with my purchase was absolutely fantastic I sincerely thank everyone

This location was so friendly and knowledgeable. They priced matched my new couch and made the whole experience extremely smooth. I want to give a big thank you to Sara Mason, who was our specialist. I definitely see us returning to your store!

It was a hassle free shopping experience . Brittany took good care of us and answer all our questions.

Miss Syble Grilletta was really helpful to me and my wife she showed use many different furniture she helped us with different colors and different pieces furniture thank you Miss Syble Grilletta and thank you Ashley Furniture

Not easy shopping for area rugs as they were on the floor under furniture instead of hanging in one place. Sales associate was very good though.

Quality furniture plus Labor Day savings.

Brittany Hoffman was amazing and very helpful and quick.

NO REFUNDS! No Return Call from Store Manager in Covington. I was Never told this and even when only part of my order was delivered because the dresser was, not included, I was told it was damaged at warehouse, the loveseat (rt side would not recline properly and was lower/worn Obviously a floor model) defective. I called to have loveseat exchanged and was told after 1/2 day runaround I'd have to file a claim for a REPAIR and IF it could not be Repaired, then, perhaps a swap. This Labor Day weekend and Always - AVOID THIS STORE!!! Any store that Will not return a customers call after spending $2000.00 certainly does not deserve your business. My Reviews are 95% Positive - THIS Had To Be Posted! 9/22 Spoken to 5 different 'Managers/Corp. Escalation/???/, 40 texts, 20 phone calls and so many chatbot messages threatening to drop my claim and STILL NO RESOLVE and STILL waited twice for 3 hours for delivery of dresser that never showed and no one called to advise. THE TIME SPENT GIVING CUSTOMERS THE RUN AROUND RATHER THAN SIMPLY STANDING BEHIND YOUR FURNITURE AND EXCHANGING A DAMAGED PIECE OF FURNITURE AND DELIVERING A PIECE ORDERED A MONTH AGO IS TRULY RIDICULOUS!

Found what I wanted..Saleslady was great

Very good customer service.

Brenda Suggs assisted me in making a decision on my purchase. She was professional, informed,patient .She is an asset to your company

Sales process was great. No pushy salesmen. Just a friendly hi and said if we needed help where she would be.

Sara was absolutely amazing and went above and beyond to get us our perfect bedroom set and new mattress. She made sure to give us the best deals they had. Definitely recommend Sara!!

Sales team was great. We chose to have it delivered and found out the day after purchase that it woukd not be delivered for a month. Very sad and disappointed. Had we known that in the beginning we probably would have gone somewhere else.

Brittany was very helpful and found us the perfect sectional we were looking for!

Great staff, reasonable pricing and a great sale!

Very good experience the staff was very helpful and they had great sales!

When shopping at Ashley Furniture, I originally planned to pay for my purchase in full. However, my salesperson told me I qualified for 60-month interest-free financing, which seemed like the better option. I agreed and signed a contract for that promotion. Months later, I noticed my Synchrony account balance was actually increasing. After multiple lengthy calls with Synchrony, I learned that Ashley Furniture had coded my account incorrectly and placed me on a 12-month interest-free promotion instead of the 60 months I was promised and signed for. Because my balance wasn’t paid in full within 12 months—a restriction I was never informed of—I was charged interest on the entire purchase amount, plus ongoing monthly interest. Synchrony admitted this is a common issue they see with Ashley Furniture accounts. Yet, there was no way to fix the mistake, reverse the charges, or apply the correct promotion. Thankfully, I was able to pay off the balance, but many customers might not have that option and could be trapped paying hundreds or thousands more than expected. This feels like a scam. If I could give zero stars, I would. Beware before signing anything with Ashley Furniture—they do not honor their own financing contracts.

Delivery was fast and professional

She person was great and very helpful. Thank you.

Brittany was very friendly and professional and helpful. We enjoyed our shopping at Ashley!

I want to give a special thank you to Cher and Brittany for the personal attention gave to us during our mattress shopping experience. Especially with the IT system being down. Their teamwork was exceptional and they made it work to perfection. We received confirmation of all purchases and delivery date as promised the following morning once system was up and operating. Thanks Ladies for the awesome work. Respectfully, Lance J Anchorage,Ak

great service

I picked up furniture from the floor and nobody helped to load it up on my truck with me one of the employee just left the furniture right next to my truck and rushed me said he has to leave and when I asked for string or something he said he got to leave can’t do anything and I saw chain over there and asked if can use he said I don’t care and shut down the shutter and I did by myself everything . Only thing was nice about the store sales lady was good with Coustmer her name was Syble.

Found exactly what we were looking for . Our sales rep Brenda was very helpful.

Update 8/25/25: I received the first half of my order without issues, delivery and setup were awesome! But after receiving multiple text messages from the ChatBot that Ashley uses to set up deliveries - I was given a date for the second half of my order. I took time off to be available during the delivery window but the order never came. I proceeded you call Ashley’s phone # where I purchased the items and I ended up having to speak with a customer service representative outside of the location. She told me that my order wasn’t in stock and that the ChatBot sometimes gives incorrect delivery dates. She told me my order was expected to be back in stock on 9/2 (over a month from my initial order date) but that they don’t deliver on Mondays ever (which is when my original delivery date was to be). I attempted to call the location and get ahold of the manager Brian but he was on another call and the friendly saleswoman said that they don’t have any way of handling delivery/shipping issues at a store level. She suggested I speak with customer service once more. Overall I’m changing my review from 5 to 3 stars. Nothing about my initial visit changes but this subsequent issue gives me pause you reconsider future purchasing through Ashley. Syble was great! She helped us multiple times until we decided to finally purchase our new couch. Ask for her when you stop in! Brian (the manager) was efficient and not pushy - and had a cool belt buckle!

Wonderful customer service and help finding what you need!

Great customer service and fantastic furniture, Good prices. Staff is very friendly and knowledgeable.

Excellent

Sales person and manager were great. They worked within my budget and made me fill happy with my purchase.

Kevin was Great with us! Very informative and friendly, Leaving with a Happy and satisfied feeling. Cannot wait to enjoy our new sectional, 👍🙏😉

Friendly and helpful service!

Not my type of store

Syble was a wonderful sales associate. Very kind and professional. She listened to my wants and needs so she could help me find the perfect piece for my home. Her manager was kind as well and they worked together as a team. Their store was a great community environment with quality furniture at reasonable prices. I would highly recommend considering buying your next piece for your home from them.

Brittany was our sales person and she was very helpful and very informative. Would highly recommend Ashley Furniture and ask for Brittany for your sales person

They were very pleasant from entering the business and don't follow you all over the store trying to sell you something you don't like

Great furniture I definitely loved working with Mrs Syble she was very sweat

Very helpful staff.

Excellent service from Brittany...thanks!!

Wide selection and salesperson was very helpful with knowledge of furniture and questions we had

Sales person was very helpful and courteous.

Great!

Sara M was so much fun to work with. She gave me a great price on a great product!

They were awesome. The took the amount we was approved with and immediately gave us exactly what we told them we were looking for . I couldn’t have asked for any better sales person than the two I worked with.

Services are amazing well mannered and people friendly

Gabe & his partner did an amazing job. They came in here & assembled our new couch & were quick & very respectful. Definitely recommend!!

Excellent service. Thank you Kevin!!

We knew what we wanted and Kevin delivered. Very good experience.

Very disappointed with their process for returning and replacing damaged furniture. I called to report damage as soon as I opened the box for the 200lb dresser that I purchased. The customer service rep stated that he couldn't help me and that I had to TEXT a number to start the warranty claim. it took 3 days before I received a response asking for the same thing that was already provided through the initial text claim. I called again to speak with someone further about this and his response was "we will send you replacement parts, then you will need to call back to get one of our technicians out to fix it with the parts that we sent you, the technician has to determine that it is not fixable, then we will talk about replacements" It isn't fixable and it is clearly shown in the pictures that were sent. So now I have to wait another 7-10 days to receive whatever replacement parts they are sending, and then wait however long it will take to get a technician out here to tell me it cannot be fixed, and then wait longer before they schedule it to be picked up and a new one dropped off......I already waited almost 2 weeks to receive the initial damaged dresser and it will now have to sit in the middle of my house until they decide to get it.

Brittany was very helpful.

I enjoyed the complete buying service. The minute we walked n the store, Sarah introduced herself to us. She answered all of our questions n gave us several examples. She covered everything very. She spent time discussing exactly what we needed. I am so grateful for the service and her complete attention. Very pleased with Sarah n how she made the sale. She will go far in all she does. Thank u for the job well done! D Mullins

Horrible experience prolonged since April 17, 2025 it is now June 9, 2025 waiting on refund still. Review applies to all except Gillian who has been helpful through this process. We originally purchased an AS-IS set floor model sectional with accompanying end tables. At the store, everything appeared to be in good condition, the walk around was done with a sales person and was truly in good condition. The paper was marked in good condition. We moved into a new house and had it scheduled to be delivered to May 16th. Until then it would be stored with them at the store or warehouse. May 16 - Original delivery date, it was delivered in very poor condition and a completely different sectional than what we saw at the store. There were dents, scrapes, and several stains. The people who delivered were originally not going to even deliver this couch due to the poor condition it was in BUT their supervisor told them we (the buyers) were aware of the poor condition it was in. We refused delivery and called and the resolution was we would receive a brand new couch. Next, this “new couch“ would be delivered the following week. My husband received the invoice, which stated FLR which we assumed would be the SAME couch being delivered so we called to confirm we were getting a brand new couch. The customer service agent insisted and confirmed in the notes that they had on their side. It would be a brand new couch. May 23rd - we would be receiving our brand new couch, but instead we received the same damaged couch that we had refused delivery from the previous week. We again refused delivery and we asked if we wanted to use store credit to get a different couch and we told them absolutely not, give us a refund. June 9th - My husband calls and they said they will email for a confirmation of refund. Had to call back again to receive that. $2029.93 is our total waiting to be refunded. Also, delivery times are highly inaccurate they give you a two hour window. They were well past the delivery window easily by an additional 2-4 hours. Still waiting on refund. Save your time and money. Would never recommend. They do not value you as the customer. Very drastic drop of service. The photos are of the “new couch” that arrived in plastic but the delivery people told us THEY were the ones that put it in plastic. It was NOT BRAND NEW.

Great experience

I was happy about the deal that's was made on the furniture I was going to be picking up but once I place my order I got harass about picking it up the next day. I also had to go two different locations just to pick up the furniture. At one location I asked and was told that the furniture I was getting would be wrapped in bubble wrap for transporting and I would help loading it. I gave them a hole week to get it wrap and zero help loading. All they did was bring it to the curb.

The salesperson was excellent Furniture was perfect for our needs.

Sarah was great a big help through the whole process, she should be running the place if she isn’t already. Five stars ⭐️

Sara was very helpful and easy to work with. She took the time to find exactly what I wanted.

Very comfortable shopping experience. Enjoyed the ease of Cher, the sales rep.

Salesmen weren't honest, just desperate for a sale. They didn't have the chairs in the store and told us to purchase, have warehouse open boxes, if we didn't like them to refuse pickup. When we picked up, they weren't assembled. We were never told we would be assembling them. NEVER AGAIN! ASHLEY FURNITURE WILL NEVER GET OUR BUSINESS AGAIN! Ponchatoula Store.

Second delivery of damaged items. Very disappointing. Also, the quality seems below par for price point

The interaction was very professional n kind, very knowledgeable to what she was selling, I felt very comfortable trusting her, so thanks for u guys business!

Very easy to deal with.

The experience was great, we will be back.

Awesome experience with great people that love their job and work together to make a comfortable and meaningful relationship!!! Thanks guys!!!

Dustin was great! He helped us find exactly what we were looking for on the showroom floor.

Kevin Patrick was great! Really helped us out with our needs

Sara Mason was very polite & helpful. No pressure sale.

Sara and David were very helpful and made us feel welcome and took great care of us!

It was relaxing, no rush by the sales associate and when we were ready then we asked for him. We found the recliner we were looking for, great selection. Thanks

Beautiful store. Brenda was very nice and helped fulfill my order.

I purchased a rocker recliner and pick up from the warehouse and the service at both locations were great BUT the next day I went to the furniture store at ponchatoula and purchased a 3 piece table set and the manager and the warehouse worker would not carry the solid wood tables. My granddaughter and my daughter carried them and put them in the truck with no assistance from either man present. The warehouse worker simply closed the gate on us

The manager at the Robert/Ponchatoula location was awesome. So helpful. The delivery drivers were amazing as well. I'm loving my new furniture already!

The sales lady greeted us as we entered and asked if there was any particular piece of furniture we were interested in. I told her and she was very knowledgeable about what was available and the area to locate. Very professional, polite and helpful in helping to assist and make the experience a success.

I knew what I was looking for because we saw it on line. The salesman were awesome very helpful. We appreciate him taking the time off and helping us.

The sales lady was very nice and knowledgeable about the items I was looking for. The only problem I had was finding the store itself. Need to update direction to store and a big sign would also be very helpful

Delivery far exceeded my expectations. They were prompt, very neat and clean, professional, and so pleasant and polite. It was an awesome experience

Cher and Bennet were great!! So helpful and patient with us. Highly recommended.

I purchased a couch that was supposed to be brand new. Meanwhile, the couch had holes all over and tried to send a tech out to repair it and did a poor job doing so. There is still holes on the couch and they refuse to make it right and replace it.

Absolutely wonderful shopping experience! The sales representatives were very nice and helpful. The store was incredibly clean with beautiful merchandise. We'll visit again!

I was greeted by salesperson Brenda Suggs, who helped me with my purchase. She was helpful, courteous, and answered my questions. I will definitely buy from this store again.

Great service

Very disappointed paid up front got my bedroom set and side rail where all the weight goes was broken, they then tried to say that it wasn't like that when it left the store and like, then after a few conversations said it was broken in transit, what's messed up is the delivery guy's left it like that after putting together, and said nothing, really frustrated cause I can't even use my new bed

Kevin was so easy and great to work with

Very helpful, answering all our questions and gave us a very good price. Explained about fabric. Was a wonderful experience!!!!

Very good and professional. Helped me find exactly what I was looking for! Would definitely recommend

Very nice and helpful sales associate. Kevin let me wander around to find what I wanted and was there when I needed to ask questions. Very nice shopping experience.

Purchased 2 sets of bedroom furniture earlier today. After several days of pursuing their very large selection, I finally pulled the trigger and made the purchase. The sales rep that assisted me, Kathleen, was a tremendous help in making the purchase come to fruition. I am extremely happy with my purchase, as well as the customer service that I received. Thank you!!!

Great customer service

Selection very good. Delivery fees to have your furniture delayed over and over it’s a 0/10 Said they would call us back regarding our delivery delays and details and we have not heard back from them. Very disappointed and dissatisfied overall with this experience. Not true to their word.

I recently purchased a few new furniture items from this store and am very pleased with my experience. Michelle was very professional and extremely helpful in getting me the best quality items and prices for everything that I needed.

I had an awesome experience! I went in to look around and see if they had some couches to fit my budget. When I explained my situation, Michelle and Gordon hooked me up with an awesome deal on top of the sale they had going on! They did what they could to assist me and my needs and made everything feel easy! I would recommend going here for home or apartment furnishings and asking for Michelle or Gordon if you go!

Our sales representative went out of his way to help us! He was very kind and helpful! We are very pleased with the service and the purchase!

Terrible. Said they will call and schedule a delivery but never call. When you call them about it your on their schedule for a day you never even spoke to them about. Worst experience buying furniture.

I ordered a rocker/recliner, but the one that was delivered is not the color that I ordered. While Ashley Customer Service was quick to respond - it put me in touch with the man at the local store who would address the issue ("Brian" at Ponchatoula) - Brian has failed to return all phone calls for a week. We've called six times, and either he hasn't accepted the call or has not returned the call. Suggestions anyone? I am having difficulty obtaining the name of the manager.

It worked out for us.

Sarah Mason was a delight to work with. She was very patient even though we kept changing our minds about pieces, colors, and sizes. I would highly recommend her and Ashley Furniture to anyone looking for furniture. The Ashley Store on Ponchatoula is very flexible in allowing changes to any order to please their customers

My husband purchased a desk (metal) that had a red dot on it which meant it was on sale. It was originally priced at $500ish. So the salesman’s gave us 40 percent off. We are not around $360ish. The big salesman said there was no one to load it. As I look around there are several men working but ok - my husband said we would load it. As we were leaving I checked the internet for another piece of furniture and saw the exact desk we purchased for $228. I called the store immediately and advised the desk was advertised for less than he charged me and requested a credit for the difference. This has been two weeks and no call back has been received. I will never go back to this store. If you do be sure to check for sales on internet. melody

Great selection & sales associates.

Great service, great prices. Very friendly staff

Not many payment options and the ones they have are outrageous payments plans

The Ashley Team was very helpful with selecting the furniture for us! They were knowledgeable and listened to our needs!

Loved the sales woman! She was the best!

Sara made the experience so easy! Very professional. Excellent customer service. Outstanding product knowledge! Thank you so much!

I loved the experience of shopping at the Ashely Store on I-12 just beyond Covington. There was no pressure and the pricing was great. Ms. James(my sales associate) was very patient and professional, Thank you so much.

All went well! Found the product I was looking for. Got a good deal and discount!!

Ashley waited on me. She was fantastic, knowledgeable.

Beautiful showroom with lots of a variety to choose from. Friendly, helpful staff. Sara was our sales lady and she was great. Would highly recommend.

We brought a sectional sleeper from Ashley’s the service was great !

Michelle provided us with excellent customer service from selecting the perfect sectional to designing it to fit in our space. She was patient, very knowledgeable, and a joy to work with during this process. All of the staff at this store were friendly and ensured we were helped as we took our time to look at everything on the show floor. We had a great experience, just as always!

Kevin was awesome. We will definitely be back beautiful store.

I bought a bed that was in stock and picked it up myself because I needed it right away. I paid someone to put it together and when I got home it was missing a bracket and bag of hardware. Ashley stated they do not do returns and it will be 2-4 weeks for me to get the hardware to be able to put together and use the bed I purchased. I will NEVER shop Ashley furniture again. Extremely disappointed!!!

Kevin was great this morning

Sales person Michelle helped me choose the right chair for me. I have been looking for sometime, but Ashley had good quality and more reasonable prices. All the hype for Black Friday sales pricing was disappointing. Could only give four star rating because of not much discounting.

Michelle was wonderful and super helpful!

Shopping for a dining set, with specific styling in mind, I was able to find it right inside the front doors. The doorbuster deal made it even better by keeping cost to about half of what I had found at another store. Emily was such a pleasure, as she helped me.

Absolutely worst customer service!!! I specifically asked in the store if everything will come assembled. They told me yes. I had someone pick up my purchase from the distribution center so they had no idea what I ordered. They dropped off my purchase to me to realize that the box springs I ordered do actually have to be assembled. I am injured and not able to assemble myself. Even after the fact that my bed was delayed and I was patient about it. I called customer service and they did NOTHING to help me. I will NEVER AND I SAY NEVER buy anything from them again. They weren't willing to help me at all. After the fact that I even asked before purchasing that it will be all assembled. They told me since it was picked up they have NO RETURN policy. Well, they shouldn’t have told me one thing and I didn’t get what I paid for. Shame on you Ashley. I would give “0” stars if I could!

The best for store

There needs to be an option for ZERO stars. I was forced to pick up my original order and when I got home one piece was damaged and another piece was missing parts. 3 MONTHS LATER and they still haven’t replaced my order. I’ve canceled plans twice now to be home for a delivery only for it to get canceled halfway through the day of delivery. Kevin was my salesperson and if you’re looking for someone that only cares about getting the sale and not worried about anything else once he gets paid then he’s your guy for sure! Everything about this place and company lacks customer service. Take it from all the negative reviews and do yourself a favor, avoid this place at all costs!!

Bennett Cockerham is the salesperson to ask for. He will answer all your questions with extreme patience, never be pushy or rushed to get you to choose and will tell you better more affordable options/financing incentives to give you more options. He spent over 4 hours with me to choose a bed and nightstands and a mattress. He made the experience as great as it could possibly be. 100% ask for Bennett when you go to Ashley in Hammond/Robert LA! Better yet, call first and make an appointment. Chad B.

Michelle was very friendly, courteous, and professionally helpful on my visit to your store. I am buying a house and need several pieces of furniture to make my house a home!

Very Pleased. Great customer service from Mrs Brenda Suggs. She was very friendly and answered questions as well as our concerns. We have purchased from Ashley Furniture in the past and have always been happy with their service!

Very relaxed environment and friendly sales rep.

Kevin was very helpful and made the process hassle free!

They are great at sales because they have to be, but Horrible at service. Rolling dice doing business here. Notice all good reviews are for sales alone. Read the one stars to see how they really treat customers.

Great place if you like high pressure salespeople swarming you. They even have a marker board in the back listing the salespeople’s dollar totals for the month. ABC = always be closing. Gross.

Emily was so helpful, knowledgeable and friendly! Great experience!

Bought a recliner. Was given the wrong one. Customer service department told me they would not pickup the wrong recliner and bring me the correct one. Said if I didn’t email them a picture of the incorrect recliner they wouldn’t accept the exchange. Brought the incorrect recliner back today. They tried to give me the wrong one again. Rotten customer service.

If you visit this store, do not work with Emily E. She was very friendly and helpful when we first arrived and we told her that we were looking at purchasing a new sofa. After browsing and discussing prices, we decided that we didn’t want to buy a new sofa, but instead wanted to buy an ottoman. When we informed her of this decision whole demeanor towards us changed. The person we met at the beginning of our visit was gone. She became rude and irritated with us because we didn’t purchase what she wanted us to. I can assume that she was upset and became rude because she thought she was going to make a good commission off us and then realized that her commission would be smaller because we were purchasing less. This is completely uncalled for and unprofessional. We ended up purchasing online instead so that we didn’t have to deal with her snide remarks and rudeness towards us.

I wouldn’t even give them 1 star if I had the option. I will never recommend them to anyone. I made a very large purchase in store. When my bed got delivered the delivery team left a mess in my bedroom as well as a razor blade on my nightstand, next to the pictures that they knocked over. They refused to take the old bed because the salesman conveniently forgot to add it to the ticket. I have called customer service, messaged them, called the store, shown up to the store and nothing but crickets. I have a king size bed in my garage blocking my walkway making it difficult to move around it. I highly regret my decision to do business with them.

Very pleased Mr Kevin was very friendly and helpful

My card was charged twice. After speaking with the manager, he gave me his cell phone number in an attempt to ensure me that the second charge would be taken care of. The second charge never dropped off and he never answered his phone. Phone line to the store sends you through automated messages versus a person. Ended up having to dispute through my credit card company with no resolution offered by Ashley. Then all delivery dates I requested and agreed to were changed by the company to times I was not available. Since this too was only chat bots and not human beings, the next available delivery date will leave me sitting on my living room floor for a week since the sofa's delivery date is now pushed back nine days. Never again.

We bought a rocker/chair and a sofa. The delivery date kept changing and we had already given our neighbor our old sofa. After signing for the delivery, we changed our minds about the rocker/chair and Ashley Furniture would not take it back. It was only in our house one hour! I told them that they just lost a good customer. When I received my credit card bill there was an additional charge of over $600.00, I had to call guest services and they did not know what the charge was for. I was on the phone for over an hour. I will never buy from them again.

Michelle is outstanding Excellent knowledge of products and options----not pushy at all She is a great assett to your store

Great service!

Great service from Kevin!

They were very helpful. Kathleen was very sweet and made us feel comfortable. She also worked very hard to get things right.

Kevin was knowledgeable, courteous to our needs and was able to answer all of our questions. He made the process of buying furniture easy and helped us to feel confident about our purchase.

The buying process wasn't the problem. When we picked up the couch set, we noticed a gash in it, so we called the number to put a claim in that exact same day because I knew you only had a certain amount of hours. The service technician came over to our house smelling like straight weed and told us he didn't want to try to fix it because it wouldn't look like it should if he started messing with the leather. I am on the phone every week with the service team and every week they tell me they are going to replace it but every week they don't notate that so every week its the same conversation. THE WORST CUSTOMER SERVICE that I've ever dealt with. Will not buy from them ever again.

Love shopping for new furniture. Sales lady was wonderful 💕

Was told the dresser oul be $450. I aid ok im on my way. Get there he person was busy so someone else checked me out. And my total ended up be way more $555.00 Apparently he put me down for a protection plan i didnt want and was told bc i already picked the dresser up he couldnt do anything about it..

Went to Ashley store to look for a sofa and loveseat. We were greeted right away and were pointed in the direction of what we were looking for. The sales attendant was very friendly and said she would allow us to look around, and if we needed something she'd be available. My husband and I loved the fact that she didn't hover over us like dead prey, 😂 She would check on us and answer questions we might have had. Other attendants would also check in with us. Overall, our experience was great and we found something we liked and bought it. Can't wait for it to arrive.

The team at Ashley Furniture in Ponchatoula was informative and friendly!

Terrible, told me sofa was supposed to deliver today. Cleared old sofa out. Texted salesman for update , said they canceled my order because signatures didn't match?!?!? Match what? I paid cash outright. Used car lot feel, if you don't accept extended warranty you are treated like an enemy.

We had an amazing experience with Ashley and we never felt any kind of pressure or like the vultures were circling about to pounce. Which is the best part. We will definitely be goin back and will 100% use them for all our furniture stuff!

Had a great experience today at Ashley Furniture! Purchased a bedroom set and I believe our saleswoman’s name was Brenda? She was so nice and gave us time and space to make our decision. Would return again!

Quick service and fair pricing.

The service was nice and the sales associate really did a good job explaining to me about the furniture.

We were greeted as we walked in. We were shown what was available in the way of makeup vanities. We were allowed to browse the store. We found a bunk bed set that worked for us and completed a smooth transaction. It was a successful visit with professional customer service. Edit: Too many broken pieces when we went to pick up the bunk bed. We declined the purchase. We ordered a new set and were given a discount due to our trouble. The first set we purchased had storage but the set we ordered was not entered to include the storage therefore when delivered it differed from the original set we had purchased.

Excellent! Great service

This post has been a long time coming. When we first got to the store the salesperson was helpful and nice. We picked out bedroom furniture and paid upfront. The date got pushed back over 4 months. Upon arrival they set up everything but the bed frame. They then informed us the headboard was broken and that they would send us a new one. Not one, not two, not five but Six months later we finally got a notice that the bed frame was coming only to be delayed another 3 weeks I called and was put on hold for over three hours then bounced back and forth was suppose to have a called back twice in a span of 48 hours never did. I had explain the situation every time of what my issue was to then finally be told it was at their warehouse and if I wanted to go get it I could instead of waiting on delivery. So I drove over an hour the next day to pick it up only to discover it wasn't there and they had no idea where it was. After another week of no one knowing where it was finally showed up at the warehouse. I bring home and installed it only for it to break right when the buyer's warranty ran out and there was nothing they could do for me. Keep in mind too they never offered any time of condolences or resolution to previous problems or discounts. So now I had to buy a quick little frame for my bed since there's an expensive set broke within 2 years. HORRIBLE QUALITY BUILD. ZERO RESOLUTIONS, BAD COMMUNITCATION.

Miss Brenda was a doll! She was very understanding and communicated very well. It was a friendly and nice environment.

Polite employees without pushing sales.

Zoe did a great job in helping us and allowing us to walk freely and shop but she was always there when we needed to ask questions but then left us alone to shop and enjoy our time without shadowing us. Michelle was very sweet and helpful as well. We always shop at Ashley for our furniture and have been loyal customers for over 5 years! Brian has always helped us in the past and he too is very helpful!

Great quality furniture.

Prices varied, did catch some furniture on sale for a very reasonable price. Very good price.

Nice friendly service

It was an awesome experience. We had the nicest sales representative. She gave us space to look and decide and was available to assist us when we had questions. Very helpful. Ended up buying a beautiful living room set. Definitely recommend Ashley Furniture.

Purchased 4 pieces of furniture over two months ago. When delivered with their “white glove service” my furniture was left scattered in my living room due to the inability to communicate with the delivery crew who didn’t speak English. They left trash all around my house and even had to ask for a cutting blade to open the boxes. Three out of the four pieces of furniture was delivered broken and/torn. I have attempted to have this problem fixed but all I keep getting is one excuse after another. Spend your money with a company who truly cares about customer service and satisfaction because this store is only full of empty promises!

Very friendly place to go.

Was greeted when we came in without any pressure to buy. After we found what we like sat with salesperson and went through paperwork.

Very helpful and polite. Not a pushy sales person.

The salesman Bennett was fantastic, will definitely recommend him and Ashley.

Emily at Ashley was very helpful without being pushy. Gave us all the information to make the right purchase. Great experience.

Didn't find anything but pleasant helpful sales personnel Brittany and Michelle

It was a great experience. So far I am pleased. Looking forward to my loveseat being delivered.

Great buying experience with Kevin!

Great staff!! Friendly and very helpful!!! Simple process!

Brenda was exceptional! She patiently walked me through all my options based on what I told her my needs were! She was extremely thorough in the knowledge of each piece of furniture which made my selection painless🙂 I have been looking for months and she readily based on her expertise and commitment to excellence solved my search in no time at all! She really took a dedicated, diligent, and disciplined approach in addressing all my furniture needs!

Customer service was good.

Great customer service and delivery process.

Great showroom. Friendly customer service.

It was wonderful, very polite people understanding and worked with me. You couldn’t ask for a better store better I’m grateful for the person I was feeling for because you treated me with excellent care and very respectful

Had a great experience! Brenda Suggs was very patient and knowledgeable about the recliners. She educated me on the different recliners and options available so could in turn prepare my husband before actually bringing him in. We all know how most men don’t like spending too much time shopping! She made my job easy and saved me $$$

Read the reviews before buying!!! You will likely either get the wrong order or the scheduled delivery changed several times to include still not getting your order after several changes. They pawn all of this off on a third party which sends you in a goose chase. The buying experience was good. We had Bennet who went above and beyond to help accommodate us on our order.... that's the end of the good We were scheduled to get our order within about 2 weeks. We sat at the house when half of our order came in. The delivery guys spoke very little English. They sent the wrong chair that was nothing like the one we ordered.The delivery people are apparently a third party and told us we needed to figure it all out at 6 pm (everything was closed) or we needed to sign for it. Ultimately we refused the order. The next day I called the store who told me they no longer have anything to do with the order and gave me another number to a "guest services " which is also another third party. I called guest services and was put on hold for over 45 minutes. Ultimately they "fixed " the order and it was scheduled to be delivered in another week. They redelivered the same wrong chair. I called guest services again and was told they never updated the order. I was told they have to wait on ANOTHER third party to give them an estimated shipping date before getting another delivery date. I also checked the second half of the original order and was told the delivery date on that order also wouldn't make it at the date already given. Update.... they rescheduled again on one order pretending their was never an order put in despit it already being changed several times and the other order was apparently canceled the third time it was supposed yo be delivered. We are out a lot of money and probably won't get it back without a lot of headache. Will update. Ashley Furniture responds to these reviews with a number/email which you never talk to a real person. I honestly don't see how they can be this screwed up and still in business.

Poor communications with customers. I experienced a very poor customer service where they don't see any necessity to communicate changes to your orders or delivery dates. The sales people and delivery units are very disjointed in terms of delivery schedule and timeliness. And when I tried talking to them, their leaders try to justify their poor service. I ended up canceling my orders

Sales lady was helpful but not overly pushy. She explained everything well and gave us time to look and make a decision

Michelle was very informative and professional. Was a nice experience. Would recommend to others.

Very knowledgeable and professional

Excellent service. Sales person was very polite and knowledgeable.

Very efficient, friendly and knowledgable.

Bennett was very patient and helpful!!! Thank you

Had a great experience here! Walked in and Jessica, the saleswoman came up and helped us immediately. She directed us into the right direction on what we needed and her and the whole team were a pleasure to deal with. 👍🏻

Good looking furniture and great salesman with plenty of knowledge.

Ordered over the phone from out of state. Brittany was very helpful and pleasant.

Kevin, the salesman, was very helpful.

After shopping around at several furniture stores we found Ashley to have a great selection. We were looking for quality furniture with longevity, which is rare these days. We found a bed and couch set with the help of our sales rep Jessica. She was patient throughout the process. We recommend Ashley and will definitely be returning for future furniture needs.

BUYER BEWARE Absolutely terrible customer service. If I could leave less I would. DO NOT purchase from this store. I have been given the run around for over 6 months over furniture that needs to be replaced. Manufacture defect on a 2000$ table. They have sent multiple techs out to “fix” the table. Everyone has come out and said it is non repairable. They have taken pictures and left. I have talked to at least 25 people trying to resolve the issue. They simply do not want to take care of the problem. I’ll never step foot in this store again.

DO NOT GO TO THIS PLACE! You will thank me 100%. Okay, so first these pple gona take your money and when delivery is expected you gona find out your order has been cancelled without your money being refunded, you go waste 2+ hours to get them to submit your order again For same stuff since they already have the money. After couple weeks when you will receive your furniture it will be delivered by some Spanish dudes who do not speak a single word of English but they are trained and prepared to leave what ever they brought at your place even if ain’t right, they don’t care. If you got Lucky and have a translator even the delivery guy who don’t speak a word of English will write a message/note where it will state all the problems, missing stuff which will seem legit but don’t be fooled it would be just for you to sign it. “Which would turn out to be your acceptance signs, that everything is good” so they can get out without picking wrong items up. Will text and keep up with you next whole day that he is on way with the right items and after 8pm he will stop responding & then the run arounds and blames will Begin. This place is not what you think none of their systems work, you can’t get anything outta the call centers they provide number of because their systems are down always. IT IS SOME SCAMMERS AND THIRD WORLD MARKET PLACE. You might as well go to a Mexican market. AGAIN DO NOT GO TO THIS PLACE THEY ARE SCAMMERS AND will MAKE A FOOL OUT OF YOU AFTER TAKEING YOUR MONEY. Shameful behavior and shameless people.

Michelle, was great and price shopped everything I was buying to make sure I was getting the best rate. I canceled my order at another furniture store and buy going to Ashley, I got better made furniture and 1k less than I would have paid.

Friendly and helpful I will keep buying my groceries at windixie at Williams store

Bentley did a Great job and so did the store Manager. I'll be going back to shop again at this store.

Bad service. They promised the sofa would be delivered between 2-5…NOT!!!!!!! And the sales person KEVIN… gave us his “personal cell” if we have any issues.. of course NO ANSWER!!

Extremely easy to work with. Great service. Very excited about my purchase.

Beware!!! Do not do business with this store. My furniture arrived in partial orders and pierces. It took 2 months to receive a dining room chair only for it to break in 1 month. After driving to the store I was provided an email to send pictures. I did that and sent follow up emails with no response. After driving another 60 miles back to the store I was told (blatantly lied to) that the email had not been received and handed a sheet of paper to contact customer care. Upon contacting the customer care number I was provided a number to text my information and told to wait 72 hours for a response. Again, never again

Knowledgeable staff! Great place to save money with knowledgeable service.

Very professional and helpful. We really enjoyed the time with the sales agent.

Jessica was so helpful! She made it quick and easy and we got exactly what we wanted!

Brittany was excellent. We bought a bed bench from the Northshore Collection and inquired about a king mattress. She was very knowledgeable and had patience with us to help find the right firmness. We will be back!

I love a Ashley Furniture

Bait and switch. Shame on Ashley. They advertised 4 lovesaeats at sale prices but had none of them and could not order them. But tried to sell me more expensive items. Store staff was nice, but they could not overcome the deceptive marketing.

We will never shop here again. Our order was wrong from the start. First they ordered the non-electric sofa chair, which I thankfully caught before delivery and had fixed. They ordered and delivered the wrong box spring. I wanted the thin one at the time because I was pregnant and needed the bed lower. After over a month of contacting, I finally spoke to a manger who said he ordered the correct one and would deliver and change it out. It’s been many months since we heard back. We have tried contacting through their ‘customer service’ (which is really a third party) several times in the past months and are told we will get a call back. We have yet to get a call back. In addition, the chair sofa is missing cushioning on the reclining part, and I am constantly digging my heals into a wooden board.

I ordered a couch in store, and the salesperson told me that it would be delivered in 5 weeks. In store, I made it very clear that I needed my chaise to be on the right side. We placed the order correctly. This couch took no less than 2 months to come in. When the couch finally came in, it was the wrong facing chaise. The delivery guys said that customer service would call me, yet they never did. I had to call them, wait on hold, and when I finally got to talk to someone, and complain about how ridiculous this situation was, they hung up in my face. Now, they won’t even take a call from me. As soon as I get connected, they hang up again. This is absolutely ridiculous and I would NEVER recommend ASHLEY FURNITURE.

Very nice sales rep was very helpful

Waited over an hour for people to do paperwork..said credit was declined...when I called synchrony bank they had no record of application....opened acct for $5500...approved...waiting for store to call me back that was over an hour ago that I spoke to Bennet...guess they don't want my business

Ashley will NEVER receive any of my money ever again. They are scammers and liars

My boy Kevin Sheldon hooked me up. I had bad taste in my mouth about Ashley after buying a mattress that f*#@ up my back but Kevin made it right. With bad back problems I purchased a medium firm mattress a month and half ago and I still had bad back problems. Did the 90 day exchange and the mattress I really needed cost 500 extra bucks. Mr. Kevin Sheldon hooked me up. He expelled the extra 500 and say my new mattress will be at my door 4/1. Go through and chop it up with Kevin-DA Furniture Man. He will get ya right. Trust!!

Do not buy anything from Ashley. It's been six months and we still don't have the correct order. They also will not return phone calls. We've submitted several tickets and not once received a call back. It took several months to get damaged order that was wrong. The damages have also not been fixed.

They were very helpful. I would recommend them to anyone.

This experience made me a true believer in Ashley furniture and Michelle was the best! She was informative and personable when helping us find what we need.

Ordered a brand new bed for my kid’s room. When it arrived it was damaged. The next week, the drivers arrived, to their surprise all pieces to the bed wasn’t loaded onto the truck. After one month of waiting for a brand new bed i paid for, I opted for a complete refund. No apology rendered what so ever! It was UNBELIEVABLE! DO NOT RECOMMEND, unless you’re not in desperate need of furniture and have time to wait for them to get their business together.

Mr. Kelvin was so welcoming when I entered the store. As I walked around looking throughout the store Kelvin would come and ask if I needed any assistance. Kelvin was outstanding & professional and has a great personality. I would highly recommend family and friends to shop at Ashley Furniture.

Sales lady, Brenda Suggs, was very nice and helpful! Store is absolutely beautiful!

Very Pleasant, we left with what we came for. And very pleased with all employees we talked to. Very nice. Very helpful. And we feel like we got a great deal. This is our second time to buy from you. We purchased our leather sectional about 10 years ago. It’s still very nice today. So Two for two so far.

Ashley did great. She was very helpful and professional. She helped us find what we needed for our home.

Exactly what we wanted at a great price......and no pushy sales people, but plenty of help and answers if needed. Definitely better than some of the other local furniture places.

The sales man Sheldon was very knowledgeable and kind. It was a very pleasant experience!

Mr Cassidy did a very good job of showing us the "Theater recliners", explaining the difference, explain the features, was honest about delivery dates, offered warranties. He did not harass us when we wanted to leave to go to lunch and think about it, he provided an incentive for us to return by giving us really good service!

Kevin did a great job explaining everything and helping us with our choice

Miss Brittany Hoffman, was awesome!!! I have not received my furniture yet! So, we will see how the delivery process goes. If the delivery process is as smooth as Miss Brittany Hoffman, than we will "NOT" have any problems! We'll be back to get more furniture! Mr. & Mrs. Johnson

Horrible. I ordered a chair in January and still have not received it.

So I ordered furniture during the time they had select items on sale. My mother and myself were shopping for living room sets for our homes. Lady named Brenda helped us and showed us different living room sets. Well we ended up finding something we liked and Brenda asked us about getting a card, ran my credit and seemed pleasantly surprised that I had good credit. Then she was way more willing to help and wanted to show us more furniture. We opted to pick up the furniture ourselves, since my dad normally picks furniture up. The day we spoke to Brenda and she told us we could pick it up, we said when we would come (Sat), well she never said it would be in another area because we said see you then. Well we arrive around 2:20-2:30 because we attended a funeral. Got there Brenda was rude saying very loudly she’s with a customer and we got our stuff on clearance so we need to go to the warehouse or distribution center. Another person assisted us (Brian) and informed us where to go but not once said they closed at 2:30. When we arrived of course it took us to the store and they directed us to another area that wasn’t correct and by the time we made it to the correct area they were closed. This was such an inconvenience and the communication from Ashley’s members was not customer service like. The whole experience that day ruined the excitement of picking up new furniture. At this time I’m close to canceling my order because I’ve already gotten rid of my old living room furniture the night before knowing I was getting a new set and going after the funeral. Ashley, do better and communicate with your customers. Definitely will not be buying my bedroom and sons bedroom set from Ashley’s.

This has to be one of the most incompetent companies in the United States. I ordered a bed and they sent the wrong rails. No problem, anyone can make a mistake. Instead of them rushing a set, they informed me it would be two weeks. Two weeks go by and no rails. They didn’t even order the rails from the warehouse. They finally get the rails ordered and said it would be three days. I get a call today and they said the rails would be delivered in another 10 days. Meanwhile, I have been sleeping on a mattress on the floor. This is incompetence. A good company would have rushed the the set of rails, especially since it was their fault twice. DON’T BUY FROM A COMPANY THAT DOESN’T CARE ABOUT THERE CUSTOMERS.

Olivia and Michelle treated me great!!. The BEST!!! Thanks Jay Landry

If you want to be disappointed and spend months on calling and waiting for your furniture then Ashley is the one that you need. I ordered my bedroom set on June 2022. They said I should receive it in 3-4 weeks, but I received it after 4 months. When they delivered my bedroom set one drawer was broken, I called them l, and they offered the repair in the next 10 days. It should be done in October, but I am still waiting to get that done . This is the worst place to buy furniture or anything else.

Brittany was really nice, she even found savings for us we weren't aware of, thanks Brittany.

We purchased a new sectional sofa on 1/3/22 with the warranty from previous purchase in addition to paying out of pocket. It was delivered on 4/6/22 and all 7 pieces were damaged and needed to be replaced. We received the replacements on 8/25/22 and 4 of the 7 pieces were damaged. We then decided to just get something else instead of replacing it and ordered 2 sofa’s. I was 1st told that it would be an even swap, even though it was $979 less and a portion of that was out of our pocket. I finally got them to give us a refund for our portion, which would be refunded to my card upon delivery of the 2 sofa’s. We received the 2 sofa’s on 10/20/22 and had a slight issue with 1 recliner on each of the sofa’s. I opted to just have a technician come out instead of replacing them. All that said, I am still waiting for my refund and the technician to come. The only person I can get in touch with is my salesman. He has been escalating this to his manger’s and nothing is getting done. Very disappointed customer!!

We went to the store on November 19 looking for a sectional. Ms. Brittany Hoffman helped us out. With sectionals you have to be careful of the left arm facing and right arm facing - I wasn't confident in my ability to know the difference between the two. So when we found a sectional we liked, we told her we wanted it EXACTLY like how it was in the showroom because that's the only way we thought it would fit in our living room. We got our couch yesterday - January 5. Delivery was fine. Told us between 11 and 2 and around 1:05 they said they were an hour away. Couch was delivered at 3. Not too far outside of the time window. But after we unwrapped it all and got it in place, we realized we had the opposite facing couch to what we needed. I checked the boxes against what the sales order said and everything matched. So Ms. Brittany had sold us the wrong facing couch. Thankfully, after getting rid of a big floor lamp and some side tables, we can make it work and avoid having to wait a long time to get the correct couch. I have a picture attached of what the couch looked like on the showroom and I have a picture of what the couch we received looks like. Same sectional, just the long part of the sectional is on the wrong side. So sectional ended up being fine and I still love the sectional, delivery was good, but the actual store was lacking.

If I could give these people a negative zero I would. Literally the WORST experience I have ever dealt with. I keep getting brushed off about getting my furniture. I canceled my order over 6 weeks ago and still have NOT gotten my refund from where I paid cash! I have called corporate. I have called the store. I am forewarning everyone DO NOT PURCHASE from Ashley’s. I’ve had other people tell me horror stories of broken furniture coming in. I had friends receive furniture that was molded. The customer service people are extremely rude every time you talk to a customer service representative they each have something different to say. I still have not received my check and I have contacted the better business bureau!

In the late spring of 2022, my husband and I purchased a bed for my son. My son was thrilled. Sales lady reported that the estimated delivery would occur on July 16th and that she was required by the company to call every couple of weeks to update us. She never called. I called multiple times to check the status. Every time I called, it took 45 minutes to an hour for someone to answer the call. And the delivery date kept being pushed back. Part of the product was finally delivered in November. All seemed well. After a couple of days, we realized parts were assembled backwards and screws had been put in too tightly and cracked some of the parts. Disappointed to say the least. My husband left a review and someone from the store contacted him and said they would come out to reassemble the bed correctly. It’s January and that still has not happened by no fault of our own. And we still have not received some parts of the bed. It is a loft bed with drawers/shelves underneath and not all of them are in yet. Really disappointed. Don’t waste your money here.

Easiest purchase I've ever made. Salesman Kevin was wonderful. He did not hover but made sure he was available for our questions.

We visited the Ashley Furniture Homestore in Ponchatoula LA and Kevin greeted us with a smile 😊. Kevin was kind, funny, and genuinely cared about us as buyers. Kevin was excellent, patient and knowledgeable about the products. We want to thank him again and Ashley Furniture for helping us furnish our home. Thanks for making our house an amazing home. The Woods Family 🏠

Great experience, wish the delivery was a little faster.

I needed to purchase a simple basic sofa for our camp. While I was there 3 different customers came in to complain The woman helping me was a little scatterbrained and couldn’t figure out the difference between a cash payment and a credit card application so I Decided to pay cash because it was much simpler, it took 30 minutes to get change. Found it funny she told me to bring someone to help load the sofa so I returned later with my husband and no one would Show us the time of day to load the sofa so we actually had to remove it ourselves from the showroom floor dolly it out to the truck and load it ourselves. The one male salesperson walked to the bathroom so he would not have to work or lift a finger. Found out later it was under new ownership. Needless to say, I am very disappointed with the store and would never return.

Horrible customer service……….purchased an $800 dresser. Waiting for guys to load it up the salesman comes to the car and says “the manager says you have to load it.” Me? A 180lb woman have to load up this dresser? “Yes, we have a new rule and we can’t load it.” Goes inside to speak with the manager…..Why wasn’t I told this before I purchased or before the salesman came to measure my vehicle to see if it would fit and I’m waiting for them to load it?? Manager: We don’t have that type of insurance. “I would like my money back now” I received a refund and will never again shop at Ashley Furniture. The only reason I put 1 star is because it will not post without at least one. They deserve 0 stars!!!

A word of warning: DO NOT buy anything from Ashley! We have experienced the biggest headache dealing with Ashley just to get a dining table and chairs delivered. We had to pay full price up front, then EIGHT MONTHS later a partial order shows up. But they DROPPED the table coming off the truck and broke it. The chairs that came were wobbly and scratched. We paid $190 for “white glove” delivery where they would set everything up, but the delivery guys refused to do anything and left the broken table in the box on our floor. Two weeks later there was supposed to be an exchange for all of it, but only 2 chairs showed up. Now two more weeks later we finally get the broken table and scratched, wobbly chairs taken away. The new table and chairs took NINE months to deliver. After NUMEROUS trips to the local store and MULTIPLE phone calls to the regional office, I have determined (1) Customer Service is virtually non-existent with Ashley (they couldn’t care less about you; they have your money), (2) the local store is a SHOW ROOM only (they know nothing beyond their four walls, and (3) the whole Ashley system is grossly inefficient. I don’t know how they have avoided bankruptcy. If you are reading this and work for Ashley, I advise you to go get a different job with a better company.

Will NEVER shop them again!! People beware bought a "lift" recliner for my 95 yr old father...they delivered it 2 days late and then it arrived in a box, not assembled! They then told me I needed to pay someone to assemble, unheard off, anyway the co they recommended said two weeks til first availability! A friend then told me she knows how to assemble..so she did and chair is way too small and his head passed headrest, was assured chair could fit anyone. Anyway not suitable, tried to return 5 days later fresh out the box and they told me NO RETURNS...SERIOUSLY!!! HORRIBLE CUSTOMER SERVICE AND CHAIR WAS CHEAPLY MADE...👹

My experience at Ashley Furniture store located in Gonzales was and remsins horrific. Sorry to say that I know over five customers that had a similar experience. I was hit by Hurricane Ida and lost all furniture . Since we had great experience with Ashley in the past. We decided to return. Furniture was ordered in May and we had to cancel the order in August because it was NEVER delivered. They kept scheduling and not showing up. Guess what ? They are now attempting to collect payments!!! Read the reviews.. Buyer Beware !

Great experience. We came in. Kevin greeted us and let us shop around freely. He assisted us when needed. Very helpful and made things easy when checking out.

Kevin was great and the manager, Brian, went out of his way to ensure the utmost professionalism, customer care, and satisfaction was achieved. He and his whole staff should be commended. Thank you!!!

I was just looking.

I had a great shopping experience at Ashley Furniture Ponchatoula today! Kevin Patrick is an awesome salesperson! He offered great suggestions & I am so pleased with my choices for my Living Room & kitchen stools! I’m so excited to have my beautiful furniture delivered!

We finally got the coffee table we bought over a year ago!! It is ridiculous how long we had to wait for it!! From now on if we cannot get it when we buy it, we will go somewhere else! The delivery process was just as bad, but we didn’t have to wait a year to get, just a couple of months!!

Cori was an absolute jewel! My husband and I thoroughly enjoyed shopping there. Cori was very knowledgeable about the store’s products and was able to answer all of our questions. We went to the store in Ponchatoula and we’re very impressed! With Cori’s help we were able to get exactly what we wanted! Please go see her if you have any furniture needs!

Kevin “Sheldon” 😂 was absolutely amazing! Not a pushy sales person at all. He allowed us to take our time, look around and gave us space but was there when we needed him. Thanks Kevin!

I bought a dinning room table and mattress on July 16th as of today I still have not received either. They told us it would be delivered on August 3rd then it was August 17th. Then someone from the delivery department called and scheduled it for September 7th. Today they showed up without my mattress because it won’t be in for another month and said they couldn’t get down our driveway they need to send a smaller truck this is going on 2 months that we have not had a table to eat at. The customer service is horrible and you have to go the store to talk to anyone there. I will NEVER buy anything from them again!!!

Nothing more to say then wow! Michelle B. at the Ponchatoula location was phenomenal in every possible way! From greeting us to closing the deal on our new furniture set! Again, Wow!

Michelle was great. No pressure but close by to answer questions when needed. She helped us find a livingroom that my wife loves. We will definitely be back.

Great sales help with no pressure. Was offered savings we weren’t aware of. Wait time between order and delivery was expected. Delivery was professional and on time.

If I could give a 0 star I would. I ordered an entire bedroom set. For first delivery 3 out of the 5 piece we’re damaged. The way they pack furniture on the delivery truck it doesn’t surprise me. One piece was scratched and another one dented. One of the nightstands looked like a repaired piece and was not acceptable. They literally repaired the corner with wood putty and painted it brown while the rest of the wood is medium brown stain. The delivery guy left all the pieces and said they would have to swap them all out. Delivery swap day comes and they are 4 hrs late. The guys roll up in a small Lowes truck. They open the door and literally furniture is falling out the back and hitting my drive way. They tell me I’m the last stop. They pull my replacement footboard from the very back over all this other furniture and it has a small piece of thin cardboard on one section and is wrapped in clear wrap. They brought it too the door and I removed one side of the clear wrap that was very beat up to see that the entire side of the footboard is also beat up, dented and scratched. I asked them to put it back on the truck. Then he precedes to tell me that the other replacements are not on the truck. This isn’t Walmart furniture. Take pride in delivering to your customers what they paid for! Now they sent me a text telling me that they will be delivering on a Friday night 8:45pm. Horrible. So I call to not confirm but to change the time. The guy says he cannot help me and that the time has already been confirmed. He tells me to call the store which they will not answer their phone. He then tells me to drive to the store then. Wonderful customer service. So I’ll play they're game. If I’m home I’m home, if it’s damaged I’ll reject it till they get it right. I guess Ashley will figure it out when they realize they only got paid for one delivery fee.

Ashley furniture delivered to our house, after they set everything up I noticed the couch is damaged and they left trash in our yard. Not impressed

Received a table today that was defective/damaged upon delivery. Still waiting on the chairs. Very dissatisfied. This in-store purchase has been paid in full (a long time ago), and I'm at the point where I just want to send it back and get a full refund. I would have paid more, but I wish that I had just gone to my local Bergerhome store instead. My experience with Ashley furniture is just frustration. I did contact Customer Service on this issue, but I have to wait for a technician. What is this technician to do? How does one fix a cracked beam on a table without first looking at the defect? Ashley should have just ordered a new table for delivery right away, and instructed the delivery crew to take back the broken one. This lackadaisical attitude frustrates me. I expected better from Ashley. One more thing... Why can't I speak to my salesperson? Why do I have to go through a convoluted help desk process. 1 OCT 2022 update - After seeking the assistance of corporate HQ, I was helped with this matter getting resolved. It should not have required me to reach out to the parent company, but I did receive the customer care that I was expected. The replacement table is a beautiful piece. I am not discouraged from purchasing Ashley furniture in the future. I assume this was just a bad mess up and customer service issues have been resolved.

Do not buy from Ashley. They are lying about their delivery timelines and are permitting their sales reps to lie as well. Apparently, they have no idea where their inventory even is, where it's headed, how to track it, how quickly it's moving, or if it's even moving at all. Yes, the world is a mess. But it would be nice for them to be truthful about the situation. We purchased in-store on 7/3/22. Our sales rep lied about warranty coverage. She stated several specific "perks." After our purchase was finalized she handed me a folder. I opened that folder in the car to find a warranty flyer that stated the exact opposite of those verbal statements. Delivery time frame given was 2-3 weeks. Sales rep assured us that would be the case. "The delivery delays are over." Again - I get the folder only to see a highlighted note giving a 2-16 week window. I should have went back into the store to question all of this. Our delivery date has already been confirmed twice and pushed back 3 times now. 7/20 was the original date. Then 8/3. They then called US to confirm and "schedule" 8/3 as the delivery day. We were planning to remove our broken loveseat th evening before in preparation. (Broken loveseat is 7 years old. Also from Ashley.) Thankfully we didn't. I contacted THEM on 8/1 to confirm if the delivery was still scheduled for Wednesday, only to find out it was not. The new estimated date changes with every person we speak with. Maybe the 10th. Maybe the 17th. Now they're saying the week of 8/30. No one will tell me why it's delayed. Is the couch even here in the states yet? Is it on a truck coming from the Port? Is it stuck at the port? No one will tell me. It's just on "transfer." ...I have very little hope of actually receiving furniture this month. Our order details are also missing from our online account profile. I've spoken to several reps about this and they all ignore it. They just "update" me on my order or pass me to the next person who then does the same. I'm assuming Ashley prefers it this way. They don't want you to have access to your order details. Apparently, they want to keep you in the dark as much as possible and then string you along and spoon feed you information that may or may not be truthful or correct. One customer service rep even stated our delivery would be further delayed behind other orders because we're "far from the store." 🤦🏼‍♀️ We are NOT far from the store, but I guess it's good to know Ashley's delivery service is filling orders based on distance, not order date.👍 I should have known better. I should have read the reviews on Facebook and Google before heading to the store. I'm really annoyed I didn't do so and am really considering canceling my order. But I'm scared what chaos that may lead to!! The same sofa says in stock on their website with a 2-3 week delivery time. But according to customer service, it is not in stock. The chat agents also give different information than the phone agents

I wish there was a choice for no star. This has been my worse experience with a business ever. Please know that if you have a problem with any of your furniture there’s no customer service. I have been dealing with the store for a little over two months trying to get my damaged merchandise replaced. All they do is give you the runaround. When you try to reach out to customer service you get no one. Never again!

There were 2 prices on a piece of furniture and i was willing to pay the lower of the 2, but that was not an option

My wife and I were looking for kitchen chairs and a couple of other chairs. Kevin greeted us and ask us if we needed any help. We let him know that we were just looking and if we found anything we’d let him know. Once we did find what we were looking for we let Kevin know and he proceeded to give us all the information we needed and we purchased five kitchen chairs and two other chairs for our living room. Kevin couldn’t have been more kind and informative.

This was my first visit to Ashley Home Store, I had done my research online and wanted to see selected items for my master bedroom in person before making a final decision. The store was nicely laid out and I was able to find the items I was interested in rather quickly. I wasn’t immediately greeted and sought out assistance once I had narrowed down my selection. Luck would have it that I spoke with Assistant Manager, Michelle who helped out tremendously, prices online were listed cheaper than in store and a price match was offered to accommodate my budget. I’d shop here again. Ask for Michelle for excellent service, she went above and beyond.

Great service Michelle is wonderful thank for everything.

Everyone is always so helpful we've bought our furniture there for a long time now

8/25 update...Ended up cancelling my entire order and requesting a refund after two days of back and forth with store manager and customer service on the phone I had to go back into the store to get my full refund. I was relieved to see a new face, someone I hadn't dealt with. She had my full refund within 5 minutes and I asked where she had been these last few weeks. She said she had just been promoted to customer service manager. Thanks for your help Olivia and I do hope that you can make a difference in this store. 8/15 update...Customer service here is horrible!!! You can't get anyone to help you. No one answers the phone. Store manager Michelle is of no help whatsoever. She gives personal cell phone but doesn't answer or return calls. Have had this escalated to a Escalation Specialist Brielle Griego, received one call to find out what was going on and never received another call or email even after reaching out to see if there had been any updates. I would not recommend this store to anyone. Buyer Beware, read the reviews on both google and their website page and you will see the frustration from many customers. It's not just the delay in shipping, I totally understand shipping issues but I do not understand the lack of customer service and this is supposed to be a reputable company. Higher ups definitely need to look into what is really going on here. 7/29 update...Must be an automatic response from Ashley to email or text because I did that before the original post and still have yet to get any response back to my email. Customer Service here is terrible. Went into store on 7/27 and was told by store manager they would check warehouse and call me the next day. I have left messages and nothing!!! Will give a few more days in hopes of resolution since I have already waited 5 months. I only gave 1 star just to be able to leave a review. Absolutely horrible experience. My husband and I went into the Pontchatoula store purchased a complete bedroom set along with mattress and boxspring. 5 Months now has passed and no notifications whatsoever on expected delivery. I have called 3 times to be told today that the footboard for my frame is unavailable therefore I will need to come into the store to find a replacement. 5 Months!!! No call from anyone, this is totally unacceptable and horrible business. Understood when I purchased the set that it would be a delay in shipping because of whatever the excuse was at the time..covid, manufacturing, delivery but the sales person Brenda explained the wait timeframe of 12-16 weeks and I was ok with that now it is 20+ weeks and now today I find out I cannot even get what I have already paid for and the only way I found this out was because I called. RIDICULOUS AND UNACCEPTABLE!!!!!!!!!! oh and you can't get anyone from the store on the phone. I had to call a different location to ask about my order.

The customer service for this store and company is a heaping pile of garbage. If you need to contact the store, good luck. If they say your furniture is in stock, it's probably not. If they say your furniture will be available on a certain day, it won't be. If you are lucky, eventually you will be able to speak to someone in a foreign country that barely speaks English. Then they will lie to you and just make up delivery dates to get off the phone. I'm canceling my order and finding a place that can deliver.

After waiting 5 months for entertainment center to arrive. It was delivered without all pieces. Had to pay for white glove delivery which wasn't the case. Carried in the house and left. Shelves on the counter. Now we need to wait 8-10 business days to receive parts. I won't be using Ashley Furniture anymore. Quick to sell receiving furniture are getting what you pay for is always an issue

Very pushy salesmen. Would not let me look at anything alone. The prices were ridiculous. You have to pick up furniture at their Gonzales location instead of this local store or pay an extra $100 for them to deliver it.

We found the furniture we wanted at a good price. We are happy

Business must be good. Took me 4 times asking for what I wanted so I could buy before it was given to me. Came close to leaving and choosing another place

No one will answer the local store phone and i am being billed for items that i have not recieved! Customer service overseas said they cannot help. Anyone else have this problem?

The delivery team arrived on time and were very professional

The furniture is perfect for the look I was going for. The delivery guys were very prompt and professional throughout delivery set up. Unfortunately, Ashley’s customer service and sales department did not meet my expectations at all. I ordered and paid for my furniture in full back in October 2021. I was informed that my furniture would be delivered in 2 weeks. After 6 or more different date changes per Ashley’s, my furniture was finally delivered July 2, 2022. Every customer service / sales rep that I spoke to lied constantly about the date my furniture would be in stock and delivered. They even told me that if I wanted my money back, that they would have to keep 10% because that is apart of their contract agreement that I signed even though I paid for the furniture upfront in full, with cash. After calling them every week, Ashley’s finally set up a delivery date in late February 2022. They sent my headboard and rails without the footboard, and the mattress without the box spring. I was told everything else was still on back order. I had ordered a headboard, rails, footboard, nightstand, dresser, mattress set, vanity set with bench. Yes, I refused the furniture and informed them that my home was not a warehouse or storage unit for Ashley’s. This furniture was for my 10 year daughter and I was not about to risk her getting injured due to Ashley’s unprofessionalism. I have purchased from Ashley’s in the past and was satisfied, but that was 12 years ago. I strongly do not recommend Ashley’s Furniture to anyone. It’s not worth the wait and the quality is just basic.

I was treated great by Cori and the process was easy and smooth. I highly recommend Ashley Furniture on the North Shore.

Absolutely the best customer service!!! Didn't hound us, didn't follow behind us trying to make a sale. They were very good at giving us space to make our decision

From the sales person at the store, to delivery scheduling and updates, and finally the actual delivery and set up, it was a great experience.

Total rip off! Purchased $3k of furniture 5 years ago and $230 protection plan. Was told I would have store credit for the $230 if I didn’t use the plan. Here I am 5 years later being told that I can use the credit IF ITS 35% PERCENT OF MY PURCHASE!! I was NEVER told that I could use the credit unless I spend over a certain amount. So basically I wasted $230 on the plan unless I buy another $700 of furniture. CON ARTISTS

Bennet worked with us. Exceptional customer service and very knowledgeable of the products available. Patient, kind and professional. Highly recommend going and seeing Bennet for all your furniture needs!

Michelle was outstanding. She was exceptionally professional and had rare longanimity(A+ in this business). My wife and I were in Ashley’s store for a few hours (actually longer than that) because she couldn’t decide which sofa set to purchase. Of course I got hungry and told my wife we need to leave. An hour or so away from shopping, we came right back to Michelle. Michelle is definitely the type of person for this job because she didn’t act like a salesperson nor did she follow us all over the store. She was there when we needed her and she did OUTSTANDING! Michelle put herself in the customer shoes and with sincerity gave us her honest professional opinion on several options. Glad we made that purchase on the sofa. Best choice we made. Thanks Michelle. We will be doing business with you again…Definitely!

Brittany was fantastic. Very helpful and made sure I got the best deal. Can’t wait for our new stuff to come in. Already planing next trip back.

Great experience!

Everyone was so friendly and helpful. We got great service and a great deal. We definitely recommend them to anyone looking for new furniture or bedding.

Waited for 7 months for a rocker and then got a call saying it had been discontinued! Will never shop Ashley again!

She was great oh, we love her! If I ever come here again I want her to be my salesman

Delivery, service after the sale, and follow through on what they claim they will do is terrible! This used to be a top notch organization. Tempur-Pedic bases used to be high quality and quiet units. Now cost more, do less, and make lots of noise. Very disappointed especially for the money spent!

C. was extremely helpful to us while were looking. We found exactly what we were looking for, and the sale process was very smootb. Highly recommend coming here for good customer service and furniture!

It was a pleasure working with Cassidy. His calm demeanor coupled with an welcoming tone made our new home furniture purchasing experience delightful. It took us two trips to make our final selections and both were well worth the drive. We will be back in the future.

The purchase experience was OK. It was a 30% off everything sale that only applied to one of the four items I purchased, one was 10% off and two were not discounted at all. The delivery was bad. The salesman promised me they would haul away an old mattress as part of the delivery fee. When the new mattress was delivered the crew would not take the old mattress because it was not on the invoice. After 3 calls to customer service I was told removal was an extra fee regardless of what th salesman said. Once again I believed a salesman, my mistake. I will not shop at Ashley Furniture again.

Dry nice Cori was attentive but not pushy. We enjoyed our time in the store.

The staff was so considerate and helpful! The experience was great. We have had a terrible experience at Rooms to Go ( charged for merchandise I never asked for or received, and never refunded, despite about 50 phone calls). They really saved me money with their low interest financing and specials. I would highly recommend this store and Ashley Furniture!!!

This is NOT an Ashley Store, I love the Furniture that took me 6 Months to get all the Pieces.... Not Pleased with the Explanations they gave me every time I went in to Question, Where is my Stuff. Will Never do Business with this Particular Store Ever again.

I really enjoy shopping at Ashley Home Store. Our saleslady was really, really nice. She showed us exactly what we were interested in buying. She was very patient and knowledgeable about the products. I can not say enough good things about this store.

Sales associate very courteous and helpful. Product in stock and great price. Very satisfied with this purchase.

The store sells beautiful furniture. However, their communication and customer service skills are TERRIBLE! It’s so incredibly hard to even get someone on the phone to speak to about getting any answers or resolution. I even spoke to a manger (took her a full day to actually call me back) whose response to me was “our associate wasn’t able to SAVE your delivery date” even after I asked to keep my delivery date. We ordered furniture in August and have gotten pushed back 9 months. Now they aren’t even bringing my furniture when it was scheduled for delivery! And the manager told me that it would be a few more weeks before they could reschedule my delivery. It’s literally an impossible situation and im beyond disappointed/frustrated. I hope no one else has this experience with them

Very poor service. I have been given multiple arrival dates for furniture that is supposedly in the Houston warehouses. Had I known it would take 2 months instead of the 2 weeks I was told, I would have shopped elsewhere. Unfortunately, I ordered more furniture thinking and believing arrival dates quoted by the Hammond staff. Still waiting!

Melanie was very helpful.

I ordered a bed on Black Friday. They delivered it on February 24th. The guys who put it together said the bed was missing hardware. I called customer service to find out when the hardware is expected to arrive, when will someone be back out to complete the setup, and let them know the guys who were putting the bed together scratched the footboard. Customer service's response was they didn't know when the hardware will arrive because whoever put in the order didn't set up a tracking number. Then they said they set up for someone to come and inspect the scratch on the footboard. ( which come to find out they did not) Long story short it is March 24th and no one has come to finish installing the bed. I've called 3 time and no one has been any help. I will never buy from Ashley Furniture again!

We went to the store February 12th. Were told multiple times that the furniture would be delivered in 2 weeks(we asked specifically because we have out of town company coming). The delivery date has changed multiple times. Last date given was March 23rd. Called today and was told it will be at their warehouse April 13th. They said Feb to April is not long...that some people have to wait 6 months! I said the wait wasn't the biggest complaint, them lying to me is! They said my options are to wait or cancel my order! Also, when we filled out paperwork for financing, the saleswoman (Brenda) told us that we had 4 companies who would finance with zero interest. We chose one and that company is listed on our sales papers. However, we have received 4 different credit cards that were opened that day-all for Ashley Homestore. (We had to call individually to close them and it negatively affected our credit). I will never do business with this store again! Horrible experience! UPDATE: STILL NO FURNITURE ALMOST 2 MONTHS LATER. The response from the owner says to call or email. We're still being lied to. 2 weeks ago they said it'll ALL (entire set) be delivered May 11th. Today we called and they said only the bed frame and night stand will be delivered on the 11th. More lies. Zero concern for customers. The ONE person I've been able to get an email response from 2 months ago no longer responds to messages. Such a headache!!

Brittney was knowledgeable, helpful and not pushy at all. She understood what we were looking for by asking key questions which assisted in lining us up with the perfect sectional. We look forward to our delivery day and movie night.

Wonderful experience. I've been to every furniture store looking for the perfect sofa and helpful sales person. I found both at Ashley. Thanks to Melanie for all your help and wit. It was fun to feel like I was buying a sofa from a friend not a pushy sales person.

My experience at Ashely was a great. Brenda was very patient with explaining different prices and furniture. I absolutely love my bed!!!

Great! Quick and easy purchase with a lot to choose from.

When I walked in Mrs.Brenda approached me and was very pleasant,made me feel relaxed and she gave me the space I needed to have the best experience their ,she was very helpful on everything I asked.i recommend going the Ashley so in hammond

We most enjoyed the staff at Ashley NOT hounding us like used car sales people. A staff employee greeted us, asked if we needed help, and once we said we were just looking, we were left completely alone. I hate pushy sales people. There was none of that at Ashley Furniture. We found what WE wanted, found the sales person, and that was that. Thank You for not following us around or trying to rope-a-dope us. That trust in our own decision making went a long way with us.

Great friendly service. Knowledgeable employees. Corey was my salesperson and she was awesome. I will definitely go back for all of my furniture/household needs. Amazing furniture to choose from and great warranty at very reasonable costs. A++ from me guys!! Keep up the great work!!😊

Brian was very helpful. He made our experience pleasant and efficient.

They did everything possible to make sure we were satisfied with our purchase and setting up our delivery date

Very friendly employees helpful service. Very nice showroom with a lot to choose from. Bennet was very helpful and patient not pushy in the least. Would definitely recommend them to other people.

Great no pressure experience. Was allowed to browse then spoke Melanie regarding my choice. I left to think about it then called back to purchase. The manager was super accommodating. Couldn’t have been easier or more pleasant.

I love the quality of the furniture I purchased from Ashley Furniture.

Love the people and the furniture. They are AMAZING Here's my daughter's beautiful bedroom set from Ashley furniture store! We love it !

I purchased an in stock mattress on January 17th. The sales lady offered me delivery on Saturday, January 29th. That didn’t work for us so she offered Saturday February 5th. That didn’t work either so I asked, “Is Saturday the only day you deliver?”. She said “no, you can get it any day.” So she stated she could have it delivered Tuesday, February 1st. Great! On Tuesday February 1st, I had received no time frame or contact about delivery. I called the delivery number and it stated I was scheduled for Saturday, February 5th. It gave me alternative options which did not work for me. I called the store and asked for the salesperson who happened to be off and then the manager who apparently did not want to speak to me initially. After discussion ensued I told him I just wanted to cancel the order. He insisted I would be charged 10% and stated that sales people can’t schedule delivery and then tried to say Covid was responsible for delivery mix up. That was ridiculous considering it could be delivered several days that didn’t work for me but neither of the ones that would. The contract states “you MAY be charged 10% for cancellation”. If it had been a special order or something not in stock I may expect that. According to the manager everyone pays 10% and that “has worked out very well so far”. There are many furniture stores, so please choose carefully. Thankfully Chase Visa has stepped up.

Do not purchase anything from this place....they have horrible customer service and no one knows what the heck is going on...they ALL give you different answers, even if you call two times in one day....I had a chair /recliner for two weeks, it broke and I'm still waiting since December 4th for them to give me a decent answer to replace the chair!!!

Great group of professionals working hard to get you the deal you need to purchase your furniture.

The Lady that helped us was very efficient and helped us in a timely manner!

Corey helped us find the perfect furniture for our home and was very helpful with any questions we had. If you go there ask for Corey.

very poor operation, was approved from website, get there told can't use pre approved financing, was told 2 yr interest free w store instead, was told wasn't doing a credit check, however ran credit w out advising or getting my authorization, will be disputing with credit report for falsely representing , Will Never Purchase from Ashley Homestore !!!

Salesperson Kathleen was awesome! Although I couldn’t get financing for anything, the experience was pleasant.

Was greeted at once when I walked into the store and assisted very well by Brittany Hoffman and her service was excellent!! Thanks a lot!!

Very helpful sales staff

Great service, amazing deals and always furniture quality

Our experience was very pleasant. I came into the store knowing exactly what I wanted. Our sales agent, Brenda, took us directly to the sofas that I was looking for. There was no pressure to buy anything. My only problem was deciding on the color. The check out process was very easy and quick. I have nothing negative to say about our experience with Ashley HomeStore today.

Brittany was great! I enjoyed shopping with her today, she was amazing. Keep up the great work Brittany, you sold me 😊

Olivia at the Ponchatoula store was awesome! She worked hard to get me the best deal possible. I am so grateful. Can’t wait for my furniture to arrive!!

This store made is really easy to find what we needed. We had visited 4 other stores alike this one on this day, but this one had a better selection, and friendlier sales-persons. Logan was extremely professional, thank you Logan.

Very friendly staff, great selection of merchandise, and the prices were clear.

Loved the selection, the service and the experience.

Store devoid of customers. Staff sitting around. No special sales considering its Christmas. Tried to sell us a torn mattress hidden by a spread. It seemed it was a privilege to buy a clearance display mattress that was damaged. 750$ for a damaged mattress that requires customer to pickup within 3 days. No way! Remember a clearance item doesn't qualify for delivery. Item is left on store display and no one in store helps with pickup. Pathetic, do not buy from this store.

I won’t be buying furniture from here again. My fiancé and I placed an order for living room furniture (coffee table, sofa table, and end table) back in July and was told they would be delivered in 2-4 weeks. We then placed an online order 2 weeks later for a dining table and was told that would be delivered in 2-4 weeks. The dining table was delivered as promised, but the living room furniture has STILL not been delivered as of December. I went to the store in person to inquire about our order and was told two of the tables were in but the coffee table was not due to parts being shipped overseas, which I totally understood. I was then asked if I wanted the two tables in stock to be sent the following week. I agreed. Next week comes around and no message nor phone call was made, nor were the tables delivered. Another week goes by and I decide to call to inquire about the order. I was again told that two tables were in stock and that they could be delivered to me the following week. I never received a message or call and no delivery was made. The next week I decided to go BACK in store to see what happened. I was then told that the two tables had be REMOVED from my order somehow and that I’ll have to wait ANOTHER 6 weeks. I was asked if I wanted to order something else instead which I declined. My fiancé and I are moving into our apartment next week and we really wanted all of our furniture there ready for us but Ashley’s had other plans. Needless to say I won’t be buying anything from them again.

I purchased a sectional a little over a year ago. At the time I was extremely happy with the excellent experience I had while in the store. I spent a lot of money with the assumption that i was getting a quality product... Not in this case. Due to me being young with a limited credit history, i had to have the sectional on one purchase order and the ottoman and end table on another purchase order, with insurance on "both" orders. Fast forward to now, my couch is falling apart... Some pet damage, but the majority is deterioration of a sub par, and overall poor product. Come to find out they only attached an insurance plan to the ottoman... WOW. The CS lady apologized and I didn't give her a hard time because i know it isnt her fault. The sales women took advantage of my youth, just told me what i wanted to hear to get her comission and get me out of the door. Chalk this up to a lesson learned. I will NEVER return to ashley furniture and wouldn't even recommend it to my own worst enemy. Infact if i'm ever in a conversation with someone about furniture I will go out of my way to talk about this horrible couch and God awful experience to make sure nobody I know makes the same mistake I have. Money wasted. Lesson learned. Dont waste your time at this business, shop local.

I bought a bedroom set in September and was told I would have everything in 8 weeks. Its been 3 months and I haven't even had my mattresses delivered. My bed frame won't be here till March. Thats 7 months after I ordered it. No one even tried to contact me to let me know it would be late. If they had even given me a heads up that there was an issue I would have been ok with it, but no one even tried to help me with any issue. They hung up on my husband 5 times before we were even able to schedule to deliver the mattress. I have a lot of furniture to buy and definitely won't be going with them.

Ordered furniture in July was told some will be in being of Aug the remaining in end of Aug beginning of Sept. Specifically asked for items that were in stock and could arrive within at least a month…. long story short I only received one item the rest I cancelled beginning of this month after getting the run around several times and finally being told my order will not arrive until next year sometime. Ended up having to order from a different furniture store and was able to get it in within a week.

Ashley Home Store at Robert LA was great and had just what I needed at a great price. The service was super as a sales associate met me when I walked in the door and within minutes I had what I wanted.

I will never visit this store again. I walked in and walk around this entire store with my mom and not one person acknowledged our presence. I assume that they assumed we couldnt afford to buy there. Idk what they thought or maybe they just didn't see us. Or maybe just maybe we wasn't wearing the right skin color.🤷🏾‍♀️😒

Went in store to purchase King bedroom set, after selecting set, we needed to purchase the mattresses. We could not agree on fit, soft or firm. We were told oh this is done all the time, as far as going with duel mattresses. We were shown 3 and told to try each one and select. We did this and set up delivery. Low and behold they are delivered, once assembled we realize that the firm sits 2 inches lower than the soft. And this works how for a king bed?? Since then it has been a down hill battle with the customer service department, sure that is not this stores problem, but this is where it started. I have made purchases with Ashley in the past and still need to finish putting furniture in our recently flooded home, but will be moving on to another store....not Ashley Home stores, period. Needless to say the king bed set is cancelled as well.

I don't write bad reviews often as my history shows. But this situation deserves nothing less! Went in to Ashley furniture in Ponchatoula Louisiana to buy a king mattress. Wife and I did not agree on firmness but planned to settle in the middle. The sales rep stepped in and said we did not have to compromise. We could get 2 twin xl mattresses and have the firmness we each want. I asked a lot of questions as I was skeptical this could work. The rep assured us they do this all the time. We reluctantly agreed. What we actually received was far different from what we were promised. One mattress is over 2 inches taller than the other. Also they are 2 different levels of quality then the mattresses we were interested in. We call the store the next day and was told there are not returns at the store level and would have to call Ashley directly. So well call Ashley cust care. The agent agreed to allow us to swap one mattress for a store credit. Problem is that what we were told we were buying does not exist. So we called cust care back at the store only to be told there is no help for this situation. Asked to speak to a Mgr and was told I would get a call back in 20min. I then found out cust care closed at the time I was talking to the agent. Did not receive a call back. Called the next day only to be told the same thing. NO HELP! In less then a year I've spent near $10,000 with Ashley and currently have close to $4000 with a deposit of $300 in lay away we were going to pick up this week. NO. I will cancel that tonight! This is the last time my money will be held hostage by Ashley furniture as i still have not received my power box for my sofa, recliner, and recliner sofa from almost a year ago and now this new situation.

Had a wonderful lady help me to find the furniture I was looking for. Everyone made my shopping experience the best! Now I have waited since August for my delivery to arrive.

It has been a hard time , but well worth of finding the PERFECT dining set that I purchased at Ashley HomeStore. Just finding the right color to blend with the sofa. Most likely it will turn out nice. Futurewise, I will purchased furniture from Ashley Furniture.

I have a very poor experience with this location and will never give them my business again! I reached out to my sales rep after expecting my mattress to be available for pick up on a specific date and she ignored my texts and calls. I went to the store and she hid the back and was very unprofessional. I will now only give my business to the Gonzales location.

After an extensive search, we found exactly what we were looking for at Ashley Furniture. Our sales lady, Melanie, AKA “Old School”, was kind and courteous and didn’t hound us as we shopped through the store. She was easy to find when we had found what we were looking for and knowledgeable about every facet of our questions. Highly recommend!!

Logan made finding the perfect bed easy. He was professional and courteous.

Very difficult to get to. One second your 2 minutes away then suddenly a wrong turn and you're 24 minutes away again. But, Logan was a very nice and knowledgeable salesman Tons of choices but everything is a months long wait!

Sales lady and sales manager at Robert, La location are incredible! Couldn’t as for better customer service!

Please don't go here expecting to receive your furniture on time I have been waiting since July

I am obsessed with the furniture I bought. All of the sales people were super nice. I will be back after my latest remodel. Thanks to the Ashley family

Blake was my salesman. He has only been working there for about a week, but he was great! Very helpful and very efficient! Very smooth process! I can't wait to get my new couch!

Great, unassuming, customer service. Melanie was patient, helpful, and kind while we thoroughly searched for a mattress.

Kathleen was wonderful and so very patient with us. She is extremely knowledgeable and most professional and most of all she's not pushy! Kathleen made our entire furniture buying experience moat enjoyable! Thank you, Kathleen!

******UPDATE May 2022**** We purchased our furniture in August. The sofa set arrived DAMAGED around the end of October. Our bedroom set didn’t arrive until February (after being told it would take 6-8 weeks to arrive.) When the damaged couch was delivered to our home, the driver told us he took pictures of the damage.. He called his manager and w we were told we would get a brand new couch since the couch was damaged & missing the plug. We told the driver to just take the couch back. We were informed that Ashley’s was going to pick up the damaged couch when the new couch was dispatched to be delivered. However, it is now MAY, my husband has called the Ponchatoula store several times, made visits there & even called corporate, but to no avail. He was told multiple times that an inspector would come out to check the couch; that never happened. My husband was told last week that someone would come pick the sofa up and our set would be reordered. We were supposed to receive a call by Friday; well it’s Tuesday and still nothing!! I pray your experience isn’t like ours.. the initial visit to purchase was pleasant but afterwards has been horrible.. August 2021 (original review) Ms. Cori and Ms. Olivia were very helpful today! We were very satisfied with our experience! No questions were left unanswered and we left with everything we were looking at! Ms. Cori made sure that we were able to get everything we needed/wanted without making any disappointing compromises or being placed in any uncomfortable financial situations! We would definitely recommend her and the entire Ashley’s team! Thank you so much again!

No items in stocks. Wast of time. Recommend on line.

Good place to go and have a wide variety of items to purchase

The sales person Cori was very kind and knowledgeable about furniture, pricing, and current sales running. She patiently assisted my family and I as we found our new living room set. I’m looking forward to our delivery in a few weeks!

Great customer service, honest about delivery times and and very professional in how the employees conduct themselves and also make it easy to get along with and understand anything you may have issues comprehending.

Awesome experience at Ashley furniture store. Selection was excellent and the staff was friendly and helpful. I purchased a living room set and a bedroom set with little wait time. Thumbs up to you Ashley Furniture!

Walked in and was greeted. I walked around and tried out many couches. I was allowed to shop and take my time without being hassled or rushed. Olivia approached me at just the right time. She answered all my questions and was such a pleasure to do business with. She was very professional, kind and patient.

Such a friendly atmosphere great sales team and management

Olivia was very helpful and I was able to get exactly what I needed with a short delivery date. Price beat competitors

There service is not good, I will never buy anything from them again!!! It started good and went bad. Know it is months later and the service is still bad, don't fall for there line of ------.

Sales lady was more than helpful. She made our experience great

Cori was great. Easy to work with and answered my questions. I've been in there several times just looking and she was always patient, which is why I sought her out when I was ready to purchase.

It was great shopping here. The staff was very friendly. My salesman Mr. Efrem Brown took very good care of us. I want to thank him for his great hospitality. Mr. Efrem Brown is one of the best if you looking for anything at Ashley Furniture Store he's the man to look for because he's the man. Thanks The Lee's

Nothing in stock and no real sales even though they make you think there's always some sort of sale.

By far the worst experience I have ever had with purchasing furniture. The customer service was horrible! I placed an order back on June 6th and paid over $2800 for a sofa set and was told my furniture would arrive on June 26th. On June 25th I called to confirm that my order was going to be on the 26th and was told that my order wouldn’t be in til July 2nd or 3rd. I called again on July 1st to confirm that my order would be in on the 3rd and was told that the date changed to July 10th. At this point I was very frustrated and upset bc not only did the dates keep changing, no one told me that the dates could change when I placed my order and they got my payment!! When I was on the phone with the the customer service reps, I was shown no kind of empathy as I was frustrated and they precede to just say “all dates are subject to change”. If I had know or the expectation was set at the time of the sale that the dates could change or the shipping could be delayed then I would’ve understood that. Not only does they dates change but there NO COMMUNICATION WITH THE CUSTOMER that the dates have changed and we are left to keep calling to follow up/ check on our order. If I wouldn’t have kept calling I wouldn’t know anything about my order. Here’s we’re things gets worse.. I called the store to speak with a manager about this matter and was placed on hold for an extended period of time until I got tired of waiting and hung up. I called back to the store a day later and was placed on hold again and still no one answered. I called back to the customer service line on July 9th and was told my order wouldn’t be in until July 16/17th. I called back to the store as I’m even more upset and asked to speak to the manager, I was placed on hold for another 25 minutes waiting to talk to a manager and still no one came to the phone, I couldn’t continue to hold and had to hang up. No one from the store ever returned my calls, EVERYTIME I called the store I was placed on hold and no one came to the phone. I called back to the store on July 12th and was placed on hold for 16 minutes until I got tired of waiting on hold yet again. After being frustrated and tired of calling. I went to the store today July 15th and talked to the Assistant Manager, I was told everything for my order is in but not scheduled for delivery. After looking in the system the earliest date for delivery will be July 22nd (ANOTHER WEEK), not only do I have to wait another week.. He was honest and told me they seen that I’ve been calling and that I’ve been put on hold EVERYTIME I’ve called but they didn’t pick up to talk to me because of they way my phones caller ID was displayed, unbelievable! I asked to talk to The store manager, he wasn’t in and was on break. I asked to have him call me when he returns but doubt that I will be getting a call back since they haven’t returned any of my other calls. This blows my mind!! This is a terrible way to treat a customer, I will not buy anything from Ashley’s again!

Nice store friendly people

Great customer service! Our sales person Melanie was so helpful and took her time with us with making a decision on furniture. Would definitely recommend shopping here!

Olivia was super sweet and had us in and out of there with a new bedroom set in like 20 minutes! We’re first time home buyers and will definitely be coming back for everything else we need!

Very nice very helpful fantastic service definitely recommend shopping here for your homes

My initial sales person was great. Then I was charge $190 for doorstep delivery when my invoice $0. Given the run around and no one could help. Terrible customer experience. I can go online and get the exact same thing quicker and free delivery.

We had a great time and Melanie was amazing.

Great place to shop for furniture if you don’t mind waiting 10 months to receive actual furniture. Which I still have not received after 9 months of waiting.

Found a great sofa and loose seer for a great price. Although, it is very hard to get someone to answer the phones.

Awesome price

Don’t waste your time ! We went there for outdoor furniture and were sent to a dysfunctional tablet to look up furniture as the saleswoman walked away. She brought us a catalog and walked away again laughing as the tablet said no outdoor furniture found. Then ran after us outside to get her 1 catalog back.

Shopping at Ashley today was a pleasant experience. Sales people were not overbearing or pushy. And Once we made a decision they were very helpful.

The staff was super helpful, Ric helped from the time I walked in and even walked me outside with a umbrella, because it started storming! They even price matched for me!

salesperson knew the products and the prices and his courtesy was A-1.

I shopped quit a few furniture stores when I was looking for my living room set, I found Ashley to have great quality at very a resonable prices. I wasn’t impressed with their competitors selection, nor prices, not so at Ashley. Walking into Ashley showroom floor, I found just what I had in mind which no other store even came close. In my search for my living room set, I thought about buying a piece from one store then another piece from another but came back to Ashley because every thing I was looking for was there. I’m very pleased with my purchase and would highly recommend you not run all over the creation when you can find what your looking for in one store.

Awesome experience. Mr Rick was super helpful & assisted my husband & I on the purchase of our nee bedroom set & living room set. We love it all so much & will choose Ashley’s any day!

Went looking for a nice recliner and was showed a bunch of them. Picked at the one I wanted and was well pleased with transactions.

Great furniture, deals, and employees

The buying process was so easy and quick. I was very impressed with our salesperson Cori’s knowledge of the products and the helpful hints she shared to keep my new sectional looking at its best! I was even surprised that I was able to get a better deal in store than I could online. Now we anxiously await the arrival of my new sofa!

Great sales rep. Explained what I was looking for and price range. No aggressive sales hawking. I was assisted to find what I needed. I made the purchase. Very easy, very comfortable. Friendly and respectful sales rep. Greatly appreciated. I shop the Ashley store in Robert LA. In 2016 this area flooded. Ashley Furniture stepped up to help this community. Not forgotten.

My fiancé and myself had a great time while shopping for our sectional couch. The woman that helped us and checked us out was a pleasure to work with. She had an answer for every question that we had and provided us with all of the information that we needed to secure our purchase. I do not remember her name, but she was great. However, as we were leaving the store, we became upset with one of the employees. I said “thank you” to Brad while we were on our way out of the store. His reply: “you just costed me money, we get paid by commission and you costed me my commission.” My fiancé and I were upset by this because we just showing kindness on our way out of the store and we were treated with disrespect and unprofessionalism. Other than what Brad did, we were highly appreciative of our time in the store. Thank you

Terrible!!!! I waited two months to get my furniture. They kept pushing delivery date back. Then, when it was delivered, one of the bedroom sets had no hardware so the bed could not be assembled. Now, the hardware has come in and they are now saying I will get a call within seven days to pick a date for them to come. Absolutely rediculious! I paid 175 for them to assemble the furniture and I will never order from them again. I also saw a female arguing about her furniture as I was completing my order so my incident was not just a single occurance. She was still waiting after months. I asked my saleswoman if it was a common occurrence and she assured me that it wasn’t. Well, it is a common occurrence. Multiple people at my place of employment informed me of the same thing happening to them. Do Not purchase from this place. My experience at Rooms to Go was far better. I had absolutely no issues there!

Great experience

it was a grate time in ashley home store nice people and grate prices

We had a great experience with Jax yesterday while purchasing a new bed for our son. She even helped us get some amazing black and white photos for our new home.

I purchased a $3200 bedroom set early April. I was told it'll take 3 weeks. I checked on my order status was told June 15. Called today and was told July 1. This is totally ridiculous! Then have the nerve to charge me fees if I cancel. Like really?

Great staff, great prices, great experience!! It was nice to shop without being haggled—thanks Efrem =)

I found what I wanted online and called ahead, my salesman Efrem Brown helped me start my order fast so that when I went to the store all I had to do was pay. He also price matched it for me saving me over 500.00 so all together it was a great experience, and I’ve had some bad furniture shopping experience especially with Furniture Mart so please Do Not Buy anything from that company, Ashley is the way to go!!!

Low key, no pressure. Sales agent Brad answered every question I had and was pleasant to work with.

Nice stuff. Look at customer reviews on the specific pieces before making a purchase.

Brian was amazing. He helped me get what I needed while educating me on the items. He made me feel comfortable in my purchase and gave me all the information I needed. I will definitely go back for future purchases.

EDIT: Every week the order gets pushed further and further back. We are now being told mid July and I have no actual belief in that date either. I will NEVER purchase through Ashely Furniture again. I won't even buy their brand through other stores. This is a disgrace. Purchased a couch and a loveseat and were told the couch would be delivered in 4 weeks, but the loveseat wouldn't be available until the first week of June. Fine, at least we could get 1 piece. Here we are 8 weeks later and now I'm being told June 10th for both pieces and even that date is subject to change. So not only did they lie about 4 weeks delivery for the couch, but they are pushing the estimated delivery back even further than originally stated. I get there have been ongoing issues with delivery, but they should be upfront. Don't lie to customers to save the sale. 2 months with no couch in my living room and will be at least another 6 weeks.

My experience was one of a kind today. Ms. Olivia really did an outstanding job. She was thorough, patient, and very kind. She was also knowledgeable and walked me through everything and had me very comfortable with my decisions with my purchases.

Salesman was knowledgeable, friendly and extremely helpful. Sofa and love seat was exactly what we were looking for.