Ashley Store | Ponchatoula, LA 70454

Great service!

Great service from Kevin!

They were very helpful. Kathleen was very sweet and made us feel comfortable. She also worked very hard to get things right.

Kevin was knowledgeable, courteous to our needs and was able to answer all of our questions. He made the process of buying furniture easy and helped us to feel confident about our purchase.

The buying process wasn't the problem. When we picked up the couch set, we noticed a gash in it, so we called the number to put a claim in that exact same day because I knew you only had a certain amount of hours. The service technician came over to our house smelling like straight weed and told us he didn't want to try to fix it because it wouldn't look like it should if he started messing with the leather. I am on the phone every week with the service team and every week they tell me they are going to replace it but every week they don't notate that so every week its the same conversation. THE WORST CUSTOMER SERVICE that I've ever dealt with. Will not buy from them ever again.

Love shopping for new furniture. Sales lady was wonderful 💕

Was told the dresser oul be $450. I aid ok im on my way. Get there he person was busy so someone else checked me out. And my total ended up be way more $555.00 Apparently he put me down for a protection plan i didnt want and was told bc i already picked the dresser up he couldnt do anything about it..

Went to Ashley store to look for a sofa and loveseat. We were greeted right away and were pointed in the direction of what we were looking for. The sales attendant was very friendly and said she would allow us to look around, and if we needed something she'd be available. My husband and I loved the fact that she didn't hover over us like dead prey, 😂 She would check on us and answer questions we might have had. Other attendants would also check in with us. Overall, our experience was great and we found something we liked and bought it. Can't wait for it to arrive.

The team at Ashley Furniture in Ponchatoula was informative and friendly!

Terrible, told me sofa was supposed to deliver today. Cleared old sofa out. Texted salesman for update , said they canceled my order because signatures didn't match?!?!? Match what? I paid cash outright. Used car lot feel, if you don't accept extended warranty you are treated like an enemy.

We had an amazing experience with Ashley and we never felt any kind of pressure or like the vultures were circling about to pounce. Which is the best part. We will definitely be goin back and will 100% use them for all our furniture stuff!

Had a great experience today at Ashley Furniture! Purchased a bedroom set and I believe our saleswoman’s name was Brenda? She was so nice and gave us time and space to make our decision. Would return again!

Quick service and fair pricing.

The service was nice and the sales associate really did a good job explaining to me about the furniture.

We were greeted as we walked in. We were shown what was available in the way of makeup vanities. We were allowed to browse the store. We found a bunk bed set that worked for us and completed a smooth transaction. It was a successful visit with professional customer service. Edit: Too many broken pieces when we went to pick up the bunk bed. We declined the purchase. We ordered a new set and were given a discount due to our trouble. The first set we purchased had storage but the set we ordered was not entered to include the storage therefore when delivered it differed from the original set we had purchased.

Excellent! Great service

This post has been a long time coming. When we first got to the store the salesperson was helpful and nice. We picked out bedroom furniture and paid upfront. The date got pushed back over 4 months. Upon arrival they set up everything but the bed frame. They then informed us the headboard was broken and that they would send us a new one. Not one, not two, not five but Six months later we finally got a notice that the bed frame was coming only to be delayed another 3 weeks I called and was put on hold for over three hours then bounced back and forth was suppose to have a called back twice in a span of 48 hours never did. I had explain the situation every time of what my issue was to then finally be told it was at their warehouse and if I wanted to go get it I could instead of waiting on delivery. So I drove over an hour the next day to pick it up only to discover it wasn't there and they had no idea where it was. After another week of no one knowing where it was finally showed up at the warehouse. I bring home and installed it only for it to break right when the buyer's warranty ran out and there was nothing they could do for me. Keep in mind too they never offered any time of condolences or resolution to previous problems or discounts. So now I had to buy a quick little frame for my bed since there's an expensive set broke within 2 years. HORRIBLE QUALITY BUILD. ZERO RESOLUTIONS, BAD COMMUNITCATION.

Miss Brenda was a doll! She was very understanding and communicated very well. It was a friendly and nice environment.

Polite employees without pushing sales.

Zoe did a great job in helping us and allowing us to walk freely and shop but she was always there when we needed to ask questions but then left us alone to shop and enjoy our time without shadowing us. Michelle was very sweet and helpful as well. We always shop at Ashley for our furniture and have been loyal customers for over 5 years! Brian has always helped us in the past and he too is very helpful!

Great quality furniture.

Prices varied, did catch some furniture on sale for a very reasonable price. Very good price.

Nice friendly service

Emily was great to work with! She answered all my questions and was very transparent on pricing. Helped me find the best mattress for the best price!

It was an awesome experience. We had the nicest sales representative. She gave us space to look and decide and was available to assist us when we had questions. Very helpful. Ended up buying a beautiful living room set. Definitely recommend Ashley Furniture.

Purchased 4 pieces of furniture over two months ago. When delivered with their “white glove service” my furniture was left scattered in my living room due to the inability to communicate with the delivery crew who didn’t speak English. They left trash all around my house and even had to ask for a cutting blade to open the boxes. Three out of the four pieces of furniture was delivered broken and/torn. I have attempted to have this problem fixed but all I keep getting is one excuse after another. Spend your money with a company who truly cares about customer service and satisfaction because this store is only full of empty promises!

Very friendly place to go.

Was greeted when we came in without any pressure to buy. After we found what we like sat with salesperson and went through paperwork.

Very helpful and polite. Not a pushy sales person.

The salesman Bennett was fantastic, will definitely recommend him and Ashley.

Emily at Ashley was very helpful without being pushy. Gave us all the information to make the right purchase. Great experience.

Didn't find anything but pleasant helpful sales personnel Brittany and Michelle

It was a great experience. So far I am pleased. Looking forward to my loveseat being delivered.

Great buying experience with Kevin!

Great staff!! Friendly and very helpful!!! Simple process!

Brenda was exceptional! She patiently walked me through all my options based on what I told her my needs were! She was extremely thorough in the knowledge of each piece of furniture which made my selection painless🙂 I have been looking for months and she readily based on her expertise and commitment to excellence solved my search in no time at all! She really took a dedicated, diligent, and disciplined approach in addressing all my furniture needs!

Customer service was good.

Great customer service and delivery process.

Great showroom. Friendly customer service.

It was wonderful, very polite people understanding and worked with me. You couldn’t ask for a better store better I’m grateful for the person I was feeling for because you treated me with excellent care and very respectful

Had a great experience! Brenda Suggs was very patient and knowledgeable about the recliners. She educated me on the different recliners and options available so could in turn prepare my husband before actually bringing him in. We all know how most men don’t like spending too much time shopping! She made my job easy and saved me $$$

Read the reviews before buying!!! You will likely either get the wrong order or the scheduled delivery changed several times to include still not getting your order after several changes. They pawn all of this off on a third party which sends you in a goose chase. The buying experience was good. We had Bennet who went above and beyond to help accommodate us on our order.... that's the end of the good We were scheduled to get our order within about 2 weeks. We sat at the house when half of our order came in. The delivery guys spoke very little English. They sent the wrong chair that was nothing like the one we ordered.The delivery people are apparently a third party and told us we needed to figure it all out at 6 pm (everything was closed) or we needed to sign for it. Ultimately we refused the order. The next day I called the store who told me they no longer have anything to do with the order and gave me another number to a "guest services " which is also another third party. I called guest services and was put on hold for over 45 minutes. Ultimately they "fixed " the order and it was scheduled to be delivered in another week. They redelivered the same wrong chair. I called guest services again and was told they never updated the order. I was told they have to wait on ANOTHER third party to give them an estimated shipping date before getting another delivery date. I also checked the second half of the original order and was told the delivery date on that order also wouldn't make it at the date already given. Update.... they rescheduled again on one order pretending their was never an order put in despit it already being changed several times and the other order was apparently canceled the third time it was supposed yo be delivered. We are out a lot of money and probably won't get it back without a lot of headache. Will update. Ashley Furniture responds to these reviews with a number/email which you never talk to a real person. I honestly don't see how they can be this screwed up and still in business.

Poor communications with customers. I experienced a very poor customer service where they don't see any necessity to communicate changes to your orders or delivery dates. The sales people and delivery units are very disjointed in terms of delivery schedule and timeliness. And when I tried talking to them, their leaders try to justify their poor service. I ended up canceling my orders

Sales lady was helpful but not overly pushy. She explained everything well and gave us time to look and make a decision

Michelle was very informative and professional. Was a nice experience. Would recommend to others.

Very knowledgeable and professional

Excellent service. Sales person was very polite and knowledgeable.

Very efficient, friendly and knowledgable.

Bennett was very patient and helpful!!! Thank you

Had a great experience here! Walked in and Jessica, the saleswoman came up and helped us immediately. She directed us into the right direction on what we needed and her and the whole team were a pleasure to deal with. 👍🏻

Good looking furniture and great salesman with plenty of knowledge.

Ordered over the phone from out of state. Brittany was very helpful and pleasant.

Kevin, the salesman, was very helpful.

After shopping around at several furniture stores we found Ashley to have a great selection. We were looking for quality furniture with longevity, which is rare these days. We found a bed and couch set with the help of our sales rep Jessica. She was patient throughout the process. We recommend Ashley and will definitely be returning for future furniture needs.

BUYER BEWARE Absolutely terrible customer service. If I could leave less I would. DO NOT purchase from this store. I have been given the run around for over 6 months over furniture that needs to be replaced. Manufacture defect on a 2000$ table. They have sent multiple techs out to “fix” the table. Everyone has come out and said it is non repairable. They have taken pictures and left. I have talked to at least 25 people trying to resolve the issue. They simply do not want to take care of the problem. I’ll never step foot in this store again.

DO NOT GO TO THIS PLACE! You will thank me 100%. Okay, so first these pple gona take your money and when delivery is expected you gona find out your order has been cancelled without your money being refunded, you go waste 2+ hours to get them to submit your order again For same stuff since they already have the money. After couple weeks when you will receive your furniture it will be delivered by some Spanish dudes who do not speak a single word of English but they are trained and prepared to leave what ever they brought at your place even if ain’t right, they don’t care. If you got Lucky and have a translator even the delivery guy who don’t speak a word of English will write a message/note where it will state all the problems, missing stuff which will seem legit but don’t be fooled it would be just for you to sign it. “Which would turn out to be your acceptance signs, that everything is good” so they can get out without picking wrong items up. Will text and keep up with you next whole day that he is on way with the right items and after 8pm he will stop responding & then the run arounds and blames will Begin. This place is not what you think none of their systems work, you can’t get anything outta the call centers they provide number of because their systems are down always. IT IS SOME SCAMMERS AND THIRD WORLD MARKET PLACE. You might as well go to a Mexican market. AGAIN DO NOT GO TO THIS PLACE THEY ARE SCAMMERS AND will MAKE A FOOL OUT OF YOU AFTER TAKEING YOUR MONEY. Shameful behavior and shameless people.

Michelle, was great and price shopped everything I was buying to make sure I was getting the best rate. I canceled my order at another furniture store and buy going to Ashley, I got better made furniture and 1k less than I would have paid.

Friendly and helpful I will keep buying my groceries at windixie at Williams store

Bentley did a Great job and so did the store Manager. I'll be going back to shop again at this store.

Bad service. They promised the sofa would be delivered between 2-5…NOT!!!!!!! And the sales person KEVIN… gave us his “personal cell” if we have any issues.. of course NO ANSWER!!

Extremely easy to work with. Great service. Very excited about my purchase.

Beware!!! Do not do business with this store. My furniture arrived in partial orders and pierces. It took 2 months to receive a dining room chair only for it to break in 1 month. After driving to the store I was provided an email to send pictures. I did that and sent follow up emails with no response. After driving another 60 miles back to the store I was told (blatantly lied to) that the email had not been received and handed a sheet of paper to contact customer care. Upon contacting the customer care number I was provided a number to text my information and told to wait 72 hours for a response. Again, never again

Jessica was awesome. Extremely helpful and kind. Also Brian was awesome in providing us a great deal. Thanks to both for a job well done.

Knowledgeable staff! Great place to save money with knowledgeable service.

Very professional and helpful. We really enjoyed the time with the sales agent.

Jessica was so helpful! She made it quick and easy and we got exactly what we wanted!

Brittany was excellent. We bought a bed bench from the Northshore Collection and inquired about a king mattress. She was very knowledgeable and had patience with us to help find the right firmness. We will be back!

I love a Ashley Furniture

Bait and switch. Shame on Ashley. They advertised 4 lovesaeats at sale prices but had none of them and could not order them. But tried to sell me more expensive items. Store staff was nice, but they could not overcome the deceptive marketing.

We will never shop here again. Our order was wrong from the start. First they ordered the non-electric sofa chair, which I thankfully caught before delivery and had fixed. They ordered and delivered the wrong box spring. I wanted the thin one at the time because I was pregnant and needed the bed lower. After over a month of contacting, I finally spoke to a manger who said he ordered the correct one and would deliver and change it out. It’s been many months since we heard back. We have tried contacting through their ‘customer service’ (which is really a third party) several times in the past months and are told we will get a call back. We have yet to get a call back. In addition, the chair sofa is missing cushioning on the reclining part, and I am constantly digging my heals into a wooden board.

I ordered a couch in store, and the salesperson told me that it would be delivered in 5 weeks. In store, I made it very clear that I needed my chaise to be on the right side. We placed the order correctly. This couch took no less than 2 months to come in. When the couch finally came in, it was the wrong facing chaise. The delivery guys said that customer service would call me, yet they never did. I had to call them, wait on hold, and when I finally got to talk to someone, and complain about how ridiculous this situation was, they hung up in my face. Now, they won’t even take a call from me. As soon as I get connected, they hang up again. This is absolutely ridiculous and I would NEVER recommend ASHLEY FURNITURE.

Very nice sales rep was very helpful

Waited over an hour for people to do paperwork..said credit was declined...when I called synchrony bank they had no record of application....opened acct for $5500...approved...waiting for store to call me back that was over an hour ago that I spoke to Bennet...guess they don't want my business

Ashley will NEVER receive any of my money ever again. They are scammers and liars

My boy Kevin Sheldon hooked me up. I had bad taste in my mouth about Ashley after buying a mattress that f*#@ up my back but Kevin made it right. With bad back problems I purchased a medium firm mattress a month and half ago and I still had bad back problems. Did the 90 day exchange and the mattress I really needed cost 500 extra bucks. Mr. Kevin Sheldon hooked me up. He expelled the extra 500 and say my new mattress will be at my door 4/1. Go through and chop it up with Kevin-DA Furniture Man. He will get ya right. Trust!!

Do not buy anything from Ashley. It's been six months and we still don't have the correct order. They also will not return phone calls. We've submitted several tickets and not once received a call back. It took several months to get damaged order that was wrong. The damages have also not been fixed.

They were very helpful. I would recommend them to anyone.

This experience made me a true believer in Ashley furniture and Michelle was the best! She was informative and personable when helping us find what we need.

Ordered a brand new bed for my kid’s room. When it arrived it was damaged. The next week, the drivers arrived, to their surprise all pieces to the bed wasn’t loaded onto the truck. After one month of waiting for a brand new bed i paid for, I opted for a complete refund. No apology rendered what so ever! It was UNBELIEVABLE! DO NOT RECOMMEND, unless you’re not in desperate need of furniture and have time to wait for them to get their business together.

Mr. Kelvin was so welcoming when I entered the store. As I walked around looking throughout the store Kelvin would come and ask if I needed any assistance. Kelvin was outstanding & professional and has a great personality. I would highly recommend family and friends to shop at Ashley Furniture.

Sales lady, Brenda Suggs, was very nice and helpful! Store is absolutely beautiful!

Very Pleasant, we left with what we came for. And very pleased with all employees we talked to. Very nice. Very helpful. And we feel like we got a great deal. This is our second time to buy from you. We purchased our leather sectional about 10 years ago. It’s still very nice today. So Two for two so far.

Ashley did great. She was very helpful and professional. She helped us find what we needed for our home.

Exactly what we wanted at a great price......and no pushy sales people, but plenty of help and answers if needed. Definitely better than some of the other local furniture places.

The sales man Sheldon was very knowledgeable and kind. It was a very pleasant experience!

Mr Cassidy did a very good job of showing us the "Theater recliners", explaining the difference, explain the features, was honest about delivery dates, offered warranties. He did not harass us when we wanted to leave to go to lunch and think about it, he provided an incentive for us to return by giving us really good service!

Kevin did a great job explaining everything and helping us with our choice

Miss Brittany Hoffman, was awesome!!! I have not received my furniture yet! So, we will see how the delivery process goes. If the delivery process is as smooth as Miss Brittany Hoffman, than we will "NOT" have any problems! We'll be back to get more furniture! Mr. & Mrs. Johnson

Horrible. I ordered a chair in January and still have not received it.

So I ordered furniture during the time they had select items on sale. My mother and myself were shopping for living room sets for our homes. Lady named Brenda helped us and showed us different living room sets. Well we ended up finding something we liked and Brenda asked us about getting a card, ran my credit and seemed pleasantly surprised that I had good credit. Then she was way more willing to help and wanted to show us more furniture. We opted to pick up the furniture ourselves, since my dad normally picks furniture up. The day we spoke to Brenda and she told us we could pick it up, we said when we would come (Sat), well she never said it would be in another area because we said see you then. Well we arrive around 2:20-2:30 because we attended a funeral. Got there Brenda was rude saying very loudly she’s with a customer and we got our stuff on clearance so we need to go to the warehouse or distribution center. Another person assisted us (Brian) and informed us where to go but not once said they closed at 2:30. When we arrived of course it took us to the store and they directed us to another area that wasn’t correct and by the time we made it to the correct area they were closed. This was such an inconvenience and the communication from Ashley’s members was not customer service like. The whole experience that day ruined the excitement of picking up new furniture. At this time I’m close to canceling my order because I’ve already gotten rid of my old living room furniture the night before knowing I was getting a new set and going after the funeral. Ashley, do better and communicate with your customers. Definitely will not be buying my bedroom and sons bedroom set from Ashley’s.

This has to be one of the most incompetent companies in the United States. I ordered a bed and they sent the wrong rails. No problem, anyone can make a mistake. Instead of them rushing a set, they informed me it would be two weeks. Two weeks go by and no rails. They didn’t even order the rails from the warehouse. They finally get the rails ordered and said it would be three days. I get a call today and they said the rails would be delivered in another 10 days. Meanwhile, I have been sleeping on a mattress on the floor. This is incompetence. A good company would have rushed the the set of rails, especially since it was their fault twice. DON’T BUY FROM A COMPANY THAT DOESN’T CARE ABOUT THERE CUSTOMERS.

Olivia and Michelle treated me great!!. The BEST!!! Thanks Jay Landry

If you want to be disappointed and spend months on calling and waiting for your furniture then Ashley is the one that you need. I ordered my bedroom set on June 2022. They said I should receive it in 3-4 weeks, but I received it after 4 months. When they delivered my bedroom set one drawer was broken, I called them l, and they offered the repair in the next 10 days. It should be done in October, but I am still waiting to get that done . This is the worst place to buy furniture or anything else.

Brittany was really nice, she even found savings for us we weren't aware of, thanks Brittany.

We purchased a new sectional sofa on 1/3/22 with the warranty from previous purchase in addition to paying out of pocket. It was delivered on 4/6/22 and all 7 pieces were damaged and needed to be replaced. We received the replacements on 8/25/22 and 4 of the 7 pieces were damaged. We then decided to just get something else instead of replacing it and ordered 2 sofa’s. I was 1st told that it would be an even swap, even though it was $979 less and a portion of that was out of our pocket. I finally got them to give us a refund for our portion, which would be refunded to my card upon delivery of the 2 sofa’s. We received the 2 sofa’s on 10/20/22 and had a slight issue with 1 recliner on each of the sofa’s. I opted to just have a technician come out instead of replacing them. All that said, I am still waiting for my refund and the technician to come. The only person I can get in touch with is my salesman. He has been escalating this to his manger’s and nothing is getting done. Very disappointed customer!!

We went to the store on November 19 looking for a sectional. Ms. Brittany Hoffman helped us out. With sectionals you have to be careful of the left arm facing and right arm facing - I wasn't confident in my ability to know the difference between the two. So when we found a sectional we liked, we told her we wanted it EXACTLY like how it was in the showroom because that's the only way we thought it would fit in our living room. We got our couch yesterday - January 5. Delivery was fine. Told us between 11 and 2 and around 1:05 they said they were an hour away. Couch was delivered at 3. Not too far outside of the time window. But after we unwrapped it all and got it in place, we realized we had the opposite facing couch to what we needed. I checked the boxes against what the sales order said and everything matched. So Ms. Brittany had sold us the wrong facing couch. Thankfully, after getting rid of a big floor lamp and some side tables, we can make it work and avoid having to wait a long time to get the correct couch. I have a picture attached of what the couch looked like on the showroom and I have a picture of what the couch we received looks like. Same sectional, just the long part of the sectional is on the wrong side. So sectional ended up being fine and I still love the sectional, delivery was good, but the actual store was lacking.

If I could give these people a negative zero I would. Literally the WORST experience I have ever dealt with. I keep getting brushed off about getting my furniture. I canceled my order over 6 weeks ago and still have NOT gotten my refund from where I paid cash! I have called corporate. I have called the store. I am forewarning everyone DO NOT PURCHASE from Ashley’s. I’ve had other people tell me horror stories of broken furniture coming in. I had friends receive furniture that was molded. The customer service people are extremely rude every time you talk to a customer service representative they each have something different to say. I still have not received my check and I have contacted the better business bureau!

In the late spring of 2022, my husband and I purchased a bed for my son. My son was thrilled. Sales lady reported that the estimated delivery would occur on July 16th and that she was required by the company to call every couple of weeks to update us. She never called. I called multiple times to check the status. Every time I called, it took 45 minutes to an hour for someone to answer the call. And the delivery date kept being pushed back. Part of the product was finally delivered in November. All seemed well. After a couple of days, we realized parts were assembled backwards and screws had been put in too tightly and cracked some of the parts. Disappointed to say the least. My husband left a review and someone from the store contacted him and said they would come out to reassemble the bed correctly. It’s January and that still has not happened by no fault of our own. And we still have not received some parts of the bed. It is a loft bed with drawers/shelves underneath and not all of them are in yet. Really disappointed. Don’t waste your money here.

Easiest purchase I've ever made. Salesman Kevin was wonderful. He did not hover but made sure he was available for our questions.

We visited the Ashley Furniture Homestore in Ponchatoula LA and Kevin greeted us with a smile 😊. Kevin was kind, funny, and genuinely cared about us as buyers. Kevin was excellent, patient and knowledgeable about the products. We want to thank him again and Ashley Furniture for helping us furnish our home. Thanks for making our house an amazing home. The Woods Family 🏠

Great experience, wish the delivery was a little faster.

I needed to purchase a simple basic sofa for our camp. While I was there 3 different customers came in to complain The woman helping me was a little scatterbrained and couldn’t figure out the difference between a cash payment and a credit card application so I Decided to pay cash because it was much simpler, it took 30 minutes to get change. Found it funny she told me to bring someone to help load the sofa so I returned later with my husband and no one would Show us the time of day to load the sofa so we actually had to remove it ourselves from the showroom floor dolly it out to the truck and load it ourselves. The one male salesperson walked to the bathroom so he would not have to work or lift a finger. Found out later it was under new ownership. Needless to say, I am very disappointed with the store and would never return.

Horrible customer service……….purchased an $800 dresser. Waiting for guys to load it up the salesman comes to the car and says “the manager says you have to load it.” Me? A 180lb woman have to load up this dresser? “Yes, we have a new rule and we can’t load it.” Goes inside to speak with the manager…..Why wasn’t I told this before I purchased or before the salesman came to measure my vehicle to see if it would fit and I’m waiting for them to load it?? Manager: We don’t have that type of insurance. “I would like my money back now” I received a refund and will never again shop at Ashley Furniture. The only reason I put 1 star is because it will not post without at least one. They deserve 0 stars!!!

A word of warning: DO NOT buy anything from Ashley! We have experienced the biggest headache dealing with Ashley just to get a dining table and chairs delivered. We had to pay full price up front, then EIGHT MONTHS later a partial order shows up. But they DROPPED the table coming off the truck and broke it. The chairs that came were wobbly and scratched. We paid $190 for “white glove” delivery where they would set everything up, but the delivery guys refused to do anything and left the broken table in the box on our floor. Two weeks later there was supposed to be an exchange for all of it, but only 2 chairs showed up. Now two more weeks later we finally get the broken table and scratched, wobbly chairs taken away. The new table and chairs took NINE months to deliver. After NUMEROUS trips to the local store and MULTIPLE phone calls to the regional office, I have determined (1) Customer Service is virtually non-existent with Ashley (they couldn’t care less about you; they have your money), (2) the local store is a SHOW ROOM only (they know nothing beyond their four walls, and (3) the whole Ashley system is grossly inefficient. I don’t know how they have avoided bankruptcy. If you are reading this and work for Ashley, I advise you to go get a different job with a better company.

Will NEVER shop them again!! People beware bought a "lift" recliner for my 95 yr old father...they delivered it 2 days late and then it arrived in a box, not assembled! They then told me I needed to pay someone to assemble, unheard off, anyway the co they recommended said two weeks til first availability! A friend then told me she knows how to assemble..so she did and chair is way too small and his head passed headrest, was assured chair could fit anyone. Anyway not suitable, tried to return 5 days later fresh out the box and they told me NO RETURNS...SERIOUSLY!!! HORRIBLE CUSTOMER SERVICE AND CHAIR WAS CHEAPLY MADE...👹

My experience at Ashley Furniture store located in Gonzales was and remsins horrific. Sorry to say that I know over five customers that had a similar experience. I was hit by Hurricane Ida and lost all furniture . Since we had great experience with Ashley in the past. We decided to return. Furniture was ordered in May and we had to cancel the order in August because it was NEVER delivered. They kept scheduling and not showing up. Guess what ? They are now attempting to collect payments!!! Read the reviews.. Buyer Beware !

Great experience. We came in. Kevin greeted us and let us shop around freely. He assisted us when needed. Very helpful and made things easy when checking out.

Kevin was great and the manager, Brian, went out of his way to ensure the utmost professionalism, customer care, and satisfaction was achieved. He and his whole staff should be commended. Thank you!!!

I was just looking.

I had a great shopping experience at Ashley Furniture Ponchatoula today! Kevin Patrick is an awesome salesperson! He offered great suggestions & I am so pleased with my choices for my Living Room & kitchen stools! I’m so excited to have my beautiful furniture delivered!

We finally got the coffee table we bought over a year ago!! It is ridiculous how long we had to wait for it!! From now on if we cannot get it when we buy it, we will go somewhere else! The delivery process was just as bad, but we didn’t have to wait a year to get, just a couple of months!!

Cori was an absolute jewel! My husband and I thoroughly enjoyed shopping there. Cori was very knowledgeable about the store’s products and was able to answer all of our questions. We went to the store in Ponchatoula and we’re very impressed! With Cori’s help we were able to get exactly what we wanted! Please go see her if you have any furniture needs!

Kevin “Sheldon” 😂 was absolutely amazing! Not a pushy sales person at all. He allowed us to take our time, look around and gave us space but was there when we needed him. Thanks Kevin!

I bought a dinning room table and mattress on July 16th as of today I still have not received either. They told us it would be delivered on August 3rd then it was August 17th. Then someone from the delivery department called and scheduled it for September 7th. Today they showed up without my mattress because it won’t be in for another month and said they couldn’t get down our driveway they need to send a smaller truck this is going on 2 months that we have not had a table to eat at. The customer service is horrible and you have to go the store to talk to anyone there. I will NEVER buy anything from them again!!!

Nothing more to say then wow! Michelle B. at the Ponchatoula location was phenomenal in every possible way! From greeting us to closing the deal on our new furniture set! Again, Wow!

Michelle was great. No pressure but close by to answer questions when needed. She helped us find a livingroom that my wife loves. We will definitely be back.

Great sales help with no pressure. Was offered savings we weren’t aware of. Wait time between order and delivery was expected. Delivery was professional and on time.

If I could give a 0 star I would. I ordered an entire bedroom set. For first delivery 3 out of the 5 piece we’re damaged. The way they pack furniture on the delivery truck it doesn’t surprise me. One piece was scratched and another one dented. One of the nightstands looked like a repaired piece and was not acceptable. They literally repaired the corner with wood putty and painted it brown while the rest of the wood is medium brown stain. The delivery guy left all the pieces and said they would have to swap them all out. Delivery swap day comes and they are 4 hrs late. The guys roll up in a small Lowes truck. They open the door and literally furniture is falling out the back and hitting my drive way. They tell me I’m the last stop. They pull my replacement footboard from the very back over all this other furniture and it has a small piece of thin cardboard on one section and is wrapped in clear wrap. They brought it too the door and I removed one side of the clear wrap that was very beat up to see that the entire side of the footboard is also beat up, dented and scratched. I asked them to put it back on the truck. Then he precedes to tell me that the other replacements are not on the truck. This isn’t Walmart furniture. Take pride in delivering to your customers what they paid for! Now they sent me a text telling me that they will be delivering on a Friday night 8:45pm. Horrible. So I call to not confirm but to change the time. The guy says he cannot help me and that the time has already been confirmed. He tells me to call the store which they will not answer their phone. He then tells me to drive to the store then. Wonderful customer service. So I’ll play they're game. If I’m home I’m home, if it’s damaged I’ll reject it till they get it right. I guess Ashley will figure it out when they realize they only got paid for one delivery fee.

Ashley furniture delivered to our house, after they set everything up I noticed the couch is damaged and they left trash in our yard. Not impressed

Received a table today that was defective/damaged upon delivery. Still waiting on the chairs. Very dissatisfied. This in-store purchase has been paid in full (a long time ago), and I'm at the point where I just want to send it back and get a full refund. I would have paid more, but I wish that I had just gone to my local Bergerhome store instead. My experience with Ashley furniture is just frustration. I did contact Customer Service on this issue, but I have to wait for a technician. What is this technician to do? How does one fix a cracked beam on a table without first looking at the defect? Ashley should have just ordered a new table for delivery right away, and instructed the delivery crew to take back the broken one. This lackadaisical attitude frustrates me. I expected better from Ashley. One more thing... Why can't I speak to my salesperson? Why do I have to go through a convoluted help desk process. 1 OCT 2022 update - After seeking the assistance of corporate HQ, I was helped with this matter getting resolved. It should not have required me to reach out to the parent company, but I did receive the customer care that I was expected. The replacement table is a beautiful piece. I am not discouraged from purchasing Ashley furniture in the future. I assume this was just a bad mess up and customer service issues have been resolved.

Do not buy from Ashley. They are lying about their delivery timelines and are permitting their sales reps to lie as well. Apparently, they have no idea where their inventory even is, where it's headed, how to track it, how quickly it's moving, or if it's even moving at all. Yes, the world is a mess. But it would be nice for them to be truthful about the situation. We purchased in-store on 7/3/22. Our sales rep lied about warranty coverage. She stated several specific "perks." After our purchase was finalized she handed me a folder. I opened that folder in the car to find a warranty flyer that stated the exact opposite of those verbal statements. Delivery time frame given was 2-3 weeks. Sales rep assured us that would be the case. "The delivery delays are over." Again - I get the folder only to see a highlighted note giving a 2-16 week window. I should have went back into the store to question all of this. Our delivery date has already been confirmed twice and pushed back 3 times now. 7/20 was the original date. Then 8/3. They then called US to confirm and "schedule" 8/3 as the delivery day. We were planning to remove our broken loveseat th evening before in preparation. (Broken loveseat is 7 years old. Also from Ashley.) Thankfully we didn't. I contacted THEM on 8/1 to confirm if the delivery was still scheduled for Wednesday, only to find out it was not. The new estimated date changes with every person we speak with. Maybe the 10th. Maybe the 17th. Now they're saying the week of 8/30. No one will tell me why it's delayed. Is the couch even here in the states yet? Is it on a truck coming from the Port? Is it stuck at the port? No one will tell me. It's just on "transfer." ...I have very little hope of actually receiving furniture this month. Our order details are also missing from our online account profile. I've spoken to several reps about this and they all ignore it. They just "update" me on my order or pass me to the next person who then does the same. I'm assuming Ashley prefers it this way. They don't want you to have access to your order details. Apparently, they want to keep you in the dark as much as possible and then string you along and spoon feed you information that may or may not be truthful or correct. One customer service rep even stated our delivery would be further delayed behind other orders because we're "far from the store." 🤦🏼‍♀️ We are NOT far from the store, but I guess it's good to know Ashley's delivery service is filling orders based on distance, not order date.👍 I should have known better. I should have read the reviews on Facebook and Google before heading to the store. I'm really annoyed I didn't do so and am really considering canceling my order. But I'm scared what chaos that may lead to!! The same sofa says in stock on their website with a 2-3 week delivery time. But according to customer service, it is not in stock. The chat agents also give different information than the phone agents

I wish there was a choice for no star. This has been my worse experience with a business ever. Please know that if you have a problem with any of your furniture there’s no customer service. I have been dealing with the store for a little over two months trying to get my damaged merchandise replaced. All they do is give you the runaround. When you try to reach out to customer service you get no one. Never again!

There were 2 prices on a piece of furniture and i was willing to pay the lower of the 2, but that was not an option

My wife and I were looking for kitchen chairs and a couple of other chairs. Kevin greeted us and ask us if we needed any help. We let him know that we were just looking and if we found anything we’d let him know. Once we did find what we were looking for we let Kevin know and he proceeded to give us all the information we needed and we purchased five kitchen chairs and two other chairs for our living room. Kevin couldn’t have been more kind and informative.

This was my first visit to Ashley Home Store, I had done my research online and wanted to see selected items for my master bedroom in person before making a final decision. The store was nicely laid out and I was able to find the items I was interested in rather quickly. I wasn’t immediately greeted and sought out assistance once I had narrowed down my selection. Luck would have it that I spoke with Assistant Manager, Michelle who helped out tremendously, prices online were listed cheaper than in store and a price match was offered to accommodate my budget. I’d shop here again. Ask for Michelle for excellent service, she went above and beyond.

Great service Michelle is wonderful thank for everything.

Everyone is always so helpful we've bought our furniture there for a long time now

8/25 update...Ended up cancelling my entire order and requesting a refund after two days of back and forth with store manager and customer service on the phone I had to go back into the store to get my full refund. I was relieved to see a new face, someone I hadn't dealt with. She had my full refund within 5 minutes and I asked where she had been these last few weeks. She said she had just been promoted to customer service manager. Thanks for your help Olivia and I do hope that you can make a difference in this store. 8/15 update...Customer service here is horrible!!! You can't get anyone to help you. No one answers the phone. Store manager Michelle is of no help whatsoever. She gives personal cell phone but doesn't answer or return calls. Have had this escalated to a Escalation Specialist Brielle Griego, received one call to find out what was going on and never received another call or email even after reaching out to see if there had been any updates. I would not recommend this store to anyone. Buyer Beware, read the reviews on both google and their website page and you will see the frustration from many customers. It's not just the delay in shipping, I totally understand shipping issues but I do not understand the lack of customer service and this is supposed to be a reputable company. Higher ups definitely need to look into what is really going on here. 7/29 update...Must be an automatic response from Ashley to email or text because I did that before the original post and still have yet to get any response back to my email. Customer Service here is terrible. Went into store on 7/27 and was told by store manager they would check warehouse and call me the next day. I have left messages and nothing!!! Will give a few more days in hopes of resolution since I have already waited 5 months. I only gave 1 star just to be able to leave a review. Absolutely horrible experience. My husband and I went into the Pontchatoula store purchased a complete bedroom set along with mattress and boxspring. 5 Months now has passed and no notifications whatsoever on expected delivery. I have called 3 times to be told today that the footboard for my frame is unavailable therefore I will need to come into the store to find a replacement. 5 Months!!! No call from anyone, this is totally unacceptable and horrible business. Understood when I purchased the set that it would be a delay in shipping because of whatever the excuse was at the time..covid, manufacturing, delivery but the sales person Brenda explained the wait timeframe of 12-16 weeks and I was ok with that now it is 20+ weeks and now today I find out I cannot even get what I have already paid for and the only way I found this out was because I called. RIDICULOUS AND UNACCEPTABLE!!!!!!!!!! oh and you can't get anyone from the store on the phone. I had to call a different location to ask about my order.

The customer service for this store and company is a heaping pile of garbage. If you need to contact the store, good luck. If they say your furniture is in stock, it's probably not. If they say your furniture will be available on a certain day, it won't be. If you are lucky, eventually you will be able to speak to someone in a foreign country that barely speaks English. Then they will lie to you and just make up delivery dates to get off the phone. I'm canceling my order and finding a place that can deliver.

After waiting 5 months for entertainment center to arrive. It was delivered without all pieces. Had to pay for white glove delivery which wasn't the case. Carried in the house and left. Shelves on the counter. Now we need to wait 8-10 business days to receive parts. I won't be using Ashley Furniture anymore. Quick to sell receiving furniture are getting what you pay for is always an issue

Very pushy salesmen. Would not let me look at anything alone. The prices were ridiculous. You have to pick up furniture at their Gonzales location instead of this local store or pay an extra $100 for them to deliver it.

We found the furniture we wanted at a good price. We are happy

Business must be good. Took me 4 times asking for what I wanted so I could buy before it was given to me. Came close to leaving and choosing another place

No one will answer the local store phone and i am being billed for items that i have not recieved! Customer service overseas said they cannot help. Anyone else have this problem?

The delivery team arrived on time and were very professional

The furniture is perfect for the look I was going for. The delivery guys were very prompt and professional throughout delivery set up. Unfortunately, Ashley’s customer service and sales department did not meet my expectations at all. I ordered and paid for my furniture in full back in October 2021. I was informed that my furniture would be delivered in 2 weeks. After 6 or more different date changes per Ashley’s, my furniture was finally delivered July 2, 2022. Every customer service / sales rep that I spoke to lied constantly about the date my furniture would be in stock and delivered. They even told me that if I wanted my money back, that they would have to keep 10% because that is apart of their contract agreement that I signed even though I paid for the furniture upfront in full, with cash. After calling them every week, Ashley’s finally set up a delivery date in late February 2022. They sent my headboard and rails without the footboard, and the mattress without the box spring. I was told everything else was still on back order. I had ordered a headboard, rails, footboard, nightstand, dresser, mattress set, vanity set with bench. Yes, I refused the furniture and informed them that my home was not a warehouse or storage unit for Ashley’s. This furniture was for my 10 year daughter and I was not about to risk her getting injured due to Ashley’s unprofessionalism. I have purchased from Ashley’s in the past and was satisfied, but that was 12 years ago. I strongly do not recommend Ashley’s Furniture to anyone. It’s not worth the wait and the quality is just basic.

I was treated great by Cori and the process was easy and smooth. I highly recommend Ashley Furniture on the North Shore.

Absolutely the best customer service!!! Didn't hound us, didn't follow behind us trying to make a sale. They were very good at giving us space to make our decision

From the sales person at the store, to delivery scheduling and updates, and finally the actual delivery and set up, it was a great experience.

Total rip off! Purchased $3k of furniture 5 years ago and $230 protection plan. Was told I would have store credit for the $230 if I didn’t use the plan. Here I am 5 years later being told that I can use the credit IF ITS 35% PERCENT OF MY PURCHASE!! I was NEVER told that I could use the credit unless I spend over a certain amount. So basically I wasted $230 on the plan unless I buy another $700 of furniture. CON ARTISTS

Bennet worked with us. Exceptional customer service and very knowledgeable of the products available. Patient, kind and professional. Highly recommend going and seeing Bennet for all your furniture needs!

Michelle was outstanding. She was exceptionally professional and had rare longanimity(A+ in this business). My wife and I were in Ashley’s store for a few hours (actually longer than that) because she couldn’t decide which sofa set to purchase. Of course I got hungry and told my wife we need to leave. An hour or so away from shopping, we came right back to Michelle. Michelle is definitely the type of person for this job because she didn’t act like a salesperson nor did she follow us all over the store. She was there when we needed her and she did OUTSTANDING! Michelle put herself in the customer shoes and with sincerity gave us her honest professional opinion on several options. Glad we made that purchase on the sofa. Best choice we made. Thanks Michelle. We will be doing business with you again…Definitely!

Brittany was fantastic. Very helpful and made sure I got the best deal. Can’t wait for our new stuff to come in. Already planing next trip back.

Great experience!

Everyone was so friendly and helpful. We got great service and a great deal. We definitely recommend them to anyone looking for new furniture or bedding.

Waited for 7 months for a rocker and then got a call saying it had been discontinued! Will never shop Ashley again!

She was great oh, we love her! If I ever come here again I want her to be my salesman

Delivery, service after the sale, and follow through on what they claim they will do is terrible! This used to be a top notch organization. Tempur-Pedic bases used to be high quality and quiet units. Now cost more, do less, and make lots of noise. Very disappointed especially for the money spent!

C. was extremely helpful to us while were looking. We found exactly what we were looking for, and the sale process was very smootb. Highly recommend coming here for good customer service and furniture!

It was a pleasure working with Cassidy. His calm demeanor coupled with an welcoming tone made our new home furniture purchasing experience delightful. It took us two trips to make our final selections and both were well worth the drive. We will be back in the future.

The purchase experience was OK. It was a 30% off everything sale that only applied to one of the four items I purchased, one was 10% off and two were not discounted at all. The delivery was bad. The salesman promised me they would haul away an old mattress as part of the delivery fee. When the new mattress was delivered the crew would not take the old mattress because it was not on the invoice. After 3 calls to customer service I was told removal was an extra fee regardless of what th salesman said. Once again I believed a salesman, my mistake. I will not shop at Ashley Furniture again.

Dry nice Cori was attentive but not pushy. We enjoyed our time in the store.

The staff was so considerate and helpful! The experience was great. We have had a terrible experience at Rooms to Go ( charged for merchandise I never asked for or received, and never refunded, despite about 50 phone calls). They really saved me money with their low interest financing and specials. I would highly recommend this store and Ashley Furniture!!!

This is NOT an Ashley Store, I love the Furniture that took me 6 Months to get all the Pieces.... Not Pleased with the Explanations they gave me every time I went in to Question, Where is my Stuff. Will Never do Business with this Particular Store Ever again.

I really enjoy shopping at Ashley Home Store. Our saleslady was really, really nice. She showed us exactly what we were interested in buying. She was very patient and knowledgeable about the products. I can not say enough good things about this store.

Sales associate very courteous and helpful. Product in stock and great price. Very satisfied with this purchase.

The store sells beautiful furniture. However, their communication and customer service skills are TERRIBLE! It’s so incredibly hard to even get someone on the phone to speak to about getting any answers or resolution. I even spoke to a manger (took her a full day to actually call me back) whose response to me was “our associate wasn’t able to SAVE your delivery date” even after I asked to keep my delivery date. We ordered furniture in August and have gotten pushed back 9 months. Now they aren’t even bringing my furniture when it was scheduled for delivery! And the manager told me that it would be a few more weeks before they could reschedule my delivery. It’s literally an impossible situation and im beyond disappointed/frustrated. I hope no one else has this experience with them

Very poor service. I have been given multiple arrival dates for furniture that is supposedly in the Houston warehouses. Had I known it would take 2 months instead of the 2 weeks I was told, I would have shopped elsewhere. Unfortunately, I ordered more furniture thinking and believing arrival dates quoted by the Hammond staff. Still waiting!

Melanie was very helpful.

I ordered a bed on Black Friday. They delivered it on February 24th. The guys who put it together said the bed was missing hardware. I called customer service to find out when the hardware is expected to arrive, when will someone be back out to complete the setup, and let them know the guys who were putting the bed together scratched the footboard. Customer service's response was they didn't know when the hardware will arrive because whoever put in the order didn't set up a tracking number. Then they said they set up for someone to come and inspect the scratch on the footboard. ( which come to find out they did not) Long story short it is March 24th and no one has come to finish installing the bed. I've called 3 time and no one has been any help. I will never buy from Ashley Furniture again!

We went to the store February 12th. Were told multiple times that the furniture would be delivered in 2 weeks(we asked specifically because we have out of town company coming). The delivery date has changed multiple times. Last date given was March 23rd. Called today and was told it will be at their warehouse April 13th. They said Feb to April is not long...that some people have to wait 6 months! I said the wait wasn't the biggest complaint, them lying to me is! They said my options are to wait or cancel my order! Also, when we filled out paperwork for financing, the saleswoman (Brenda) told us that we had 4 companies who would finance with zero interest. We chose one and that company is listed on our sales papers. However, we have received 4 different credit cards that were opened that day-all for Ashley Homestore. (We had to call individually to close them and it negatively affected our credit). I will never do business with this store again! Horrible experience! UPDATE: STILL NO FURNITURE ALMOST 2 MONTHS LATER. The response from the owner says to call or email. We're still being lied to. 2 weeks ago they said it'll ALL (entire set) be delivered May 11th. Today we called and they said only the bed frame and night stand will be delivered on the 11th. More lies. Zero concern for customers. The ONE person I've been able to get an email response from 2 months ago no longer responds to messages. Such a headache!!

Brittney was knowledgeable, helpful and not pushy at all. She understood what we were looking for by asking key questions which assisted in lining us up with the perfect sectional. We look forward to our delivery day and movie night.

Wonderful experience. I've been to every furniture store looking for the perfect sofa and helpful sales person. I found both at Ashley. Thanks to Melanie for all your help and wit. It was fun to feel like I was buying a sofa from a friend not a pushy sales person.

My experience at Ashely was a great. Brenda was very patient with explaining different prices and furniture. I absolutely love my bed!!!

Great! Quick and easy purchase with a lot to choose from.

When I walked in Mrs.Brenda approached me and was very pleasant,made me feel relaxed and she gave me the space I needed to have the best experience their ,she was very helpful on everything I asked.i recommend going the Ashley so in hammond

We most enjoyed the staff at Ashley NOT hounding us like used car sales people. A staff employee greeted us, asked if we needed help, and once we said we were just looking, we were left completely alone. I hate pushy sales people. There was none of that at Ashley Furniture. We found what WE wanted, found the sales person, and that was that. Thank You for not following us around or trying to rope-a-dope us. That trust in our own decision making went a long way with us.

Great friendly service. Knowledgeable employees. Corey was my salesperson and she was awesome. I will definitely go back for all of my furniture/household needs. Amazing furniture to choose from and great warranty at very reasonable costs. A++ from me guys!! Keep up the great work!!😊

Brian was very helpful. He made our experience pleasant and efficient.

They did everything possible to make sure we were satisfied with our purchase and setting up our delivery date

Very friendly employees helpful service. Very nice showroom with a lot to choose from. Bennet was very helpful and patient not pushy in the least. Would definitely recommend them to other people.

Great no pressure experience. Was allowed to browse then spoke Melanie regarding my choice. I left to think about it then called back to purchase. The manager was super accommodating. Couldn’t have been easier or more pleasant.

I love the quality of the furniture I purchased from Ashley Furniture.

Love the people and the furniture. They are AMAZING Here's my daughter's beautiful bedroom set from Ashley furniture store! We love it !

I purchased an in stock mattress on January 17th. The sales lady offered me delivery on Saturday, January 29th. That didn’t work for us so she offered Saturday February 5th. That didn’t work either so I asked, “Is Saturday the only day you deliver?”. She said “no, you can get it any day.” So she stated she could have it delivered Tuesday, February 1st. Great! On Tuesday February 1st, I had received no time frame or contact about delivery. I called the delivery number and it stated I was scheduled for Saturday, February 5th. It gave me alternative options which did not work for me. I called the store and asked for the salesperson who happened to be off and then the manager who apparently did not want to speak to me initially. After discussion ensued I told him I just wanted to cancel the order. He insisted I would be charged 10% and stated that sales people can’t schedule delivery and then tried to say Covid was responsible for delivery mix up. That was ridiculous considering it could be delivered several days that didn’t work for me but neither of the ones that would. The contract states “you MAY be charged 10% for cancellation”. If it had been a special order or something not in stock I may expect that. According to the manager everyone pays 10% and that “has worked out very well so far”. There are many furniture stores, so please choose carefully. Thankfully Chase Visa has stepped up.

Do not purchase anything from this place....they have horrible customer service and no one knows what the heck is going on...they ALL give you different answers, even if you call two times in one day....I had a chair /recliner for two weeks, it broke and I'm still waiting since December 4th for them to give me a decent answer to replace the chair!!!

Great group of professionals working hard to get you the deal you need to purchase your furniture.

The Lady that helped us was very efficient and helped us in a timely manner!

Corey helped us find the perfect furniture for our home and was very helpful with any questions we had. If you go there ask for Corey.

very poor operation, was approved from website, get there told can't use pre approved financing, was told 2 yr interest free w store instead, was told wasn't doing a credit check, however ran credit w out advising or getting my authorization, will be disputing with credit report for falsely representing , Will Never Purchase from Ashley Homestore !!!

Salesperson Kathleen was awesome! Although I couldn’t get financing for anything, the experience was pleasant.

Was greeted at once when I walked into the store and assisted very well by Brittany Hoffman and her service was excellent!! Thanks a lot!!

Very helpful sales staff

Great service, amazing deals and always furniture quality

Our experience was very pleasant. I came into the store knowing exactly what I wanted. Our sales agent, Brenda, took us directly to the sofas that I was looking for. There was no pressure to buy anything. My only problem was deciding on the color. The check out process was very easy and quick. I have nothing negative to say about our experience with Ashley HomeStore today.

Brittany was great! I enjoyed shopping with her today, she was amazing. Keep up the great work Brittany, you sold me 😊

Olivia at the Ponchatoula store was awesome! She worked hard to get me the best deal possible. I am so grateful. Can’t wait for my furniture to arrive!!

This store made is really easy to find what we needed. We had visited 4 other stores alike this one on this day, but this one had a better selection, and friendlier sales-persons. Logan was extremely professional, thank you Logan.

Very friendly staff, great selection of merchandise, and the prices were clear.

Loved the selection, the service and the experience.

Store devoid of customers. Staff sitting around. No special sales considering its Christmas. Tried to sell us a torn mattress hidden by a spread. It seemed it was a privilege to buy a clearance display mattress that was damaged. 750$ for a damaged mattress that requires customer to pickup within 3 days. No way! Remember a clearance item doesn't qualify for delivery. Item is left on store display and no one in store helps with pickup. Pathetic, do not buy from this store.

I won’t be buying furniture from here again. My fiancé and I placed an order for living room furniture (coffee table, sofa table, and end table) back in July and was told they would be delivered in 2-4 weeks. We then placed an online order 2 weeks later for a dining table and was told that would be delivered in 2-4 weeks. The dining table was delivered as promised, but the living room furniture has STILL not been delivered as of December. I went to the store in person to inquire about our order and was told two of the tables were in but the coffee table was not due to parts being shipped overseas, which I totally understood. I was then asked if I wanted the two tables in stock to be sent the following week. I agreed. Next week comes around and no message nor phone call was made, nor were the tables delivered. Another week goes by and I decide to call to inquire about the order. I was again told that two tables were in stock and that they could be delivered to me the following week. I never received a message or call and no delivery was made. The next week I decided to go BACK in store to see what happened. I was then told that the two tables had be REMOVED from my order somehow and that I’ll have to wait ANOTHER 6 weeks. I was asked if I wanted to order something else instead which I declined. My fiancé and I are moving into our apartment next week and we really wanted all of our furniture there ready for us but Ashley’s had other plans. Needless to say I won’t be buying anything from them again.

I purchased a sectional a little over a year ago. At the time I was extremely happy with the excellent experience I had while in the store. I spent a lot of money with the assumption that i was getting a quality product... Not in this case. Due to me being young with a limited credit history, i had to have the sectional on one purchase order and the ottoman and end table on another purchase order, with insurance on "both" orders. Fast forward to now, my couch is falling apart... Some pet damage, but the majority is deterioration of a sub par, and overall poor product. Come to find out they only attached an insurance plan to the ottoman... WOW. The CS lady apologized and I didn't give her a hard time because i know it isnt her fault. The sales women took advantage of my youth, just told me what i wanted to hear to get her comission and get me out of the door. Chalk this up to a lesson learned. I will NEVER return to ashley furniture and wouldn't even recommend it to my own worst enemy. Infact if i'm ever in a conversation with someone about furniture I will go out of my way to talk about this horrible couch and God awful experience to make sure nobody I know makes the same mistake I have. Money wasted. Lesson learned. Dont waste your time at this business, shop local.

I bought a bedroom set in September and was told I would have everything in 8 weeks. Its been 3 months and I haven't even had my mattresses delivered. My bed frame won't be here till March. Thats 7 months after I ordered it. No one even tried to contact me to let me know it would be late. If they had even given me a heads up that there was an issue I would have been ok with it, but no one even tried to help me with any issue. They hung up on my husband 5 times before we were even able to schedule to deliver the mattress. I have a lot of furniture to buy and definitely won't be going with them.

Ashley 2 days before thanksgiving CANCELLED my table delivery. They never called and told me that they were going to cancel. After waiting all day for them, I called and I was told "oh sorry", you can go and get it. When I demanded my delivery charge back if I have to drive 2 hours for my table I purchased 2 months ago, they hung up on me. This is the first and last time I will ever get furniture with this company.

Ordered furniture in July was told some will be in being of Aug the remaining in end of Aug beginning of Sept. Specifically asked for items that were in stock and could arrive within at least a month…. long story short I only received one item the rest I cancelled beginning of this month after getting the run around several times and finally being told my order will not arrive until next year sometime. Ended up having to order from a different furniture store and was able to get it in within a week.

Ashley Home Store at Robert LA was great and had just what I needed at a great price. The service was super as a sales associate met me when I walked in the door and within minutes I had what I wanted.

I will never visit this store again. I walked in and walk around this entire store with my mom and not one person acknowledged our presence. I assume that they assumed we couldnt afford to buy there. Idk what they thought or maybe they just didn't see us. Or maybe just maybe we wasn't wearing the right skin color.🤷🏾‍♀️😒

Went in store to purchase King bedroom set, after selecting set, we needed to purchase the mattresses. We could not agree on fit, soft or firm. We were told oh this is done all the time, as far as going with duel mattresses. We were shown 3 and told to try each one and select. We did this and set up delivery. Low and behold they are delivered, once assembled we realize that the firm sits 2 inches lower than the soft. And this works how for a king bed?? Since then it has been a down hill battle with the customer service department, sure that is not this stores problem, but this is where it started. I have made purchases with Ashley in the past and still need to finish putting furniture in our recently flooded home, but will be moving on to another store....not Ashley Home stores, period. Needless to say the king bed set is cancelled as well.

I don't write bad reviews often as my history shows. But this situation deserves nothing less! Went in to Ashley furniture in Ponchatoula Louisiana to buy a king mattress. Wife and I did not agree on firmness but planned to settle in the middle. The sales rep stepped in and said we did not have to compromise. We could get 2 twin xl mattresses and have the firmness we each want. I asked a lot of questions as I was skeptical this could work. The rep assured us they do this all the time. We reluctantly agreed. What we actually received was far different from what we were promised. One mattress is over 2 inches taller than the other. Also they are 2 different levels of quality then the mattresses we were interested in. We call the store the next day and was told there are not returns at the store level and would have to call Ashley directly. So well call Ashley cust care. The agent agreed to allow us to swap one mattress for a store credit. Problem is that what we were told we were buying does not exist. So we called cust care back at the store only to be told there is no help for this situation. Asked to speak to a Mgr and was told I would get a call back in 20min. I then found out cust care closed at the time I was talking to the agent. Did not receive a call back. Called the next day only to be told the same thing. NO HELP! In less then a year I've spent near $10,000 with Ashley and currently have close to $4000 with a deposit of $300 in lay away we were going to pick up this week. NO. I will cancel that tonight! This is the last time my money will be held hostage by Ashley furniture as i still have not received my power box for my sofa, recliner, and recliner sofa from almost a year ago and now this new situation.

Had a wonderful lady help me to find the furniture I was looking for. Everyone made my shopping experience the best! Now I have waited since August for my delivery to arrive.

It has been a hard time , but well worth of finding the PERFECT dining set that I purchased at Ashley HomeStore. Just finding the right color to blend with the sofa. Most likely it will turn out nice. Futurewise, I will purchased furniture from Ashley Furniture.

I have a very poor experience with this location and will never give them my business again! I reached out to my sales rep after expecting my mattress to be available for pick up on a specific date and she ignored my texts and calls. I went to the store and she hid the back and was very unprofessional. I will now only give my business to the Gonzales location.

After an extensive search, we found exactly what we were looking for at Ashley Furniture. Our sales lady, Melanie, AKA “Old School”, was kind and courteous and didn’t hound us as we shopped through the store. She was easy to find when we had found what we were looking for and knowledgeable about every facet of our questions. Highly recommend!!

Logan made finding the perfect bed easy. He was professional and courteous.

Very difficult to get to. One second your 2 minutes away then suddenly a wrong turn and you're 24 minutes away again. But, Logan was a very nice and knowledgeable salesman Tons of choices but everything is a months long wait!

Sales lady and sales manager at Robert, La location are incredible! Couldn’t as for better customer service!

Please don't go here expecting to receive your furniture on time I have been waiting since July

I am obsessed with the furniture I bought. All of the sales people were super nice. I will be back after my latest remodel. Thanks to the Ashley family

Blake was my salesman. He has only been working there for about a week, but he was great! Very helpful and very efficient! Very smooth process! I can't wait to get my new couch!

Great, unassuming, customer service. Melanie was patient, helpful, and kind while we thoroughly searched for a mattress.

Kathleen was wonderful and so very patient with us. She is extremely knowledgeable and most professional and most of all she's not pushy! Kathleen made our entire furniture buying experience moat enjoyable! Thank you, Kathleen!

******UPDATE May 2022**** We purchased our furniture in August. The sofa set arrived DAMAGED around the end of October. Our bedroom set didn’t arrive until February (after being told it would take 6-8 weeks to arrive.) When the damaged couch was delivered to our home, the driver told us he took pictures of the damage.. He called his manager and w we were told we would get a brand new couch since the couch was damaged & missing the plug. We told the driver to just take the couch back. We were informed that Ashley’s was going to pick up the damaged couch when the new couch was dispatched to be delivered. However, it is now MAY, my husband has called the Ponchatoula store several times, made visits there & even called corporate, but to no avail. He was told multiple times that an inspector would come out to check the couch; that never happened. My husband was told last week that someone would come pick the sofa up and our set would be reordered. We were supposed to receive a call by Friday; well it’s Tuesday and still nothing!! I pray your experience isn’t like ours.. the initial visit to purchase was pleasant but afterwards has been horrible.. August 2021 (original review) Ms. Cori and Ms. Olivia were very helpful today! We were very satisfied with our experience! No questions were left unanswered and we left with everything we were looking at! Ms. Cori made sure that we were able to get everything we needed/wanted without making any disappointing compromises or being placed in any uncomfortable financial situations! We would definitely recommend her and the entire Ashley’s team! Thank you so much again!

No items in stocks. Wast of time. Recommend on line.

Good place to go and have a wide variety of items to purchase

The sales person Cori was very kind and knowledgeable about furniture, pricing, and current sales running. She patiently assisted my family and I as we found our new living room set. I’m looking forward to our delivery in a few weeks!

Great customer service, honest about delivery times and and very professional in how the employees conduct themselves and also make it easy to get along with and understand anything you may have issues comprehending.

Awesome experience at Ashley furniture store. Selection was excellent and the staff was friendly and helpful. I purchased a living room set and a bedroom set with little wait time. Thumbs up to you Ashley Furniture!

Walked in and was greeted. I walked around and tried out many couches. I was allowed to shop and take my time without being hassled or rushed. Olivia approached me at just the right time. She answered all my questions and was such a pleasure to do business with. She was very professional, kind and patient.

Such a friendly atmosphere great sales team and management

Olivia was very helpful and I was able to get exactly what I needed with a short delivery date. Price beat competitors

There service is not good, I will never buy anything from them again!!! It started good and went bad. Know it is months later and the service is still bad, don't fall for there line of ------.

Sales lady was more than helpful. She made our experience great

Cori was great. Easy to work with and answered my questions. I've been in there several times just looking and she was always patient, which is why I sought her out when I was ready to purchase.

It was great shopping here. The staff was very friendly. My salesman Mr. Efrem Brown took very good care of us. I want to thank him for his great hospitality. Mr. Efrem Brown is one of the best if you looking for anything at Ashley Furniture Store he's the man to look for because he's the man. Thanks The Lee's

Nothing in stock and no real sales even though they make you think there's always some sort of sale.

By far the worst experience I have ever had with purchasing furniture. The customer service was horrible! I placed an order back on June 6th and paid over $2800 for a sofa set and was told my furniture would arrive on June 26th. On June 25th I called to confirm that my order was going to be on the 26th and was told that my order wouldn’t be in til July 2nd or 3rd. I called again on July 1st to confirm that my order would be in on the 3rd and was told that the date changed to July 10th. At this point I was very frustrated and upset bc not only did the dates keep changing, no one told me that the dates could change when I placed my order and they got my payment!! When I was on the phone with the the customer service reps, I was shown no kind of empathy as I was frustrated and they precede to just say “all dates are subject to change”. If I had know or the expectation was set at the time of the sale that the dates could change or the shipping could be delayed then I would’ve understood that. Not only does they dates change but there NO COMMUNICATION WITH THE CUSTOMER that the dates have changed and we are left to keep calling to follow up/ check on our order. If I wouldn’t have kept calling I wouldn’t know anything about my order. Here’s we’re things gets worse.. I called the store to speak with a manager about this matter and was placed on hold for an extended period of time until I got tired of waiting and hung up. I called back to the store a day later and was placed on hold again and still no one answered. I called back to the customer service line on July 9th and was told my order wouldn’t be in until July 16/17th. I called back to the store as I’m even more upset and asked to speak to the manager, I was placed on hold for another 25 minutes waiting to talk to a manager and still no one came to the phone, I couldn’t continue to hold and had to hang up. No one from the store ever returned my calls, EVERYTIME I called the store I was placed on hold and no one came to the phone. I called back to the store on July 12th and was placed on hold for 16 minutes until I got tired of waiting on hold yet again. After being frustrated and tired of calling. I went to the store today July 15th and talked to the Assistant Manager, I was told everything for my order is in but not scheduled for delivery. After looking in the system the earliest date for delivery will be July 22nd (ANOTHER WEEK), not only do I have to wait another week.. He was honest and told me they seen that I’ve been calling and that I’ve been put on hold EVERYTIME I’ve called but they didn’t pick up to talk to me because of they way my phones caller ID was displayed, unbelievable! I asked to talk to The store manager, he wasn’t in and was on break. I asked to have him call me when he returns but doubt that I will be getting a call back since they haven’t returned any of my other calls. This blows my mind!! This is a terrible way to treat a customer, I will not buy anything from Ashley’s again!

Nice store friendly people

Great customer service! Our sales person Melanie was so helpful and took her time with us with making a decision on furniture. Would definitely recommend shopping here!

Olivia was super sweet and had us in and out of there with a new bedroom set in like 20 minutes! We’re first time home buyers and will definitely be coming back for everything else we need!

Very nice very helpful fantastic service definitely recommend shopping here for your homes

My initial sales person was great. Then I was charge $190 for doorstep delivery when my invoice $0. Given the run around and no one could help. Terrible customer experience. I can go online and get the exact same thing quicker and free delivery.

We had a great time and Melanie was amazing.

Great place to shop for furniture if you don’t mind waiting 10 months to receive actual furniture. Which I still have not received after 9 months of waiting.

Found a great sofa and loose seer for a great price. Although, it is very hard to get someone to answer the phones.

Awesome price

Don’t waste your time ! We went there for outdoor furniture and were sent to a dysfunctional tablet to look up furniture as the saleswoman walked away. She brought us a catalog and walked away again laughing as the tablet said no outdoor furniture found. Then ran after us outside to get her 1 catalog back.

Shopping at Ashley today was a pleasant experience. Sales people were not overbearing or pushy. And Once we made a decision they were very helpful.

The staff was super helpful, Ric helped from the time I walked in and even walked me outside with a umbrella, because it started storming! They even price matched for me!

salesperson knew the products and the prices and his courtesy was A-1.

I shopped quit a few furniture stores when I was looking for my living room set, I found Ashley to have great quality at very a resonable prices. I wasn’t impressed with their competitors selection, nor prices, not so at Ashley. Walking into Ashley showroom floor, I found just what I had in mind which no other store even came close. In my search for my living room set, I thought about buying a piece from one store then another piece from another but came back to Ashley because every thing I was looking for was there. I’m very pleased with my purchase and would highly recommend you not run all over the creation when you can find what your looking for in one store.

Awesome experience. Mr Rick was super helpful & assisted my husband & I on the purchase of our nee bedroom set & living room set. We love it all so much & will choose Ashley’s any day!

Went looking for a nice recliner and was showed a bunch of them. Picked at the one I wanted and was well pleased with transactions.

Great furniture, deals, and employees

The buying process was so easy and quick. I was very impressed with our salesperson Cori’s knowledge of the products and the helpful hints she shared to keep my new sectional looking at its best! I was even surprised that I was able to get a better deal in store than I could online. Now we anxiously await the arrival of my new sofa!

Great sales rep. Explained what I was looking for and price range. No aggressive sales hawking. I was assisted to find what I needed. I made the purchase. Very easy, very comfortable. Friendly and respectful sales rep. Greatly appreciated. I shop the Ashley store in Robert LA. In 2016 this area flooded. Ashley Furniture stepped up to help this community. Not forgotten.

My fiancé and myself had a great time while shopping for our sectional couch. The woman that helped us and checked us out was a pleasure to work with. She had an answer for every question that we had and provided us with all of the information that we needed to secure our purchase. I do not remember her name, but she was great. However, as we were leaving the store, we became upset with one of the employees. I said “thank you” to Brad while we were on our way out of the store. His reply: “you just costed me money, we get paid by commission and you costed me my commission.” My fiancé and I were upset by this because we just showing kindness on our way out of the store and we were treated with disrespect and unprofessionalism. Other than what Brad did, we were highly appreciative of our time in the store. Thank you

Terrible!!!! I waited two months to get my furniture. They kept pushing delivery date back. Then, when it was delivered, one of the bedroom sets had no hardware so the bed could not be assembled. Now, the hardware has come in and they are now saying I will get a call within seven days to pick a date for them to come. Absolutely rediculious! I paid 175 for them to assemble the furniture and I will never order from them again. I also saw a female arguing about her furniture as I was completing my order so my incident was not just a single occurance. She was still waiting after months. I asked my saleswoman if it was a common occurrence and she assured me that it wasn’t. Well, it is a common occurrence. Multiple people at my place of employment informed me of the same thing happening to them. Do Not purchase from this place. My experience at Rooms to Go was far better. I had absolutely no issues there!

Great experience

it was a grate time in ashley home store nice people and grate prices

We had a great experience with Jax yesterday while purchasing a new bed for our son. She even helped us get some amazing black and white photos for our new home.

I purchased a $3200 bedroom set early April. I was told it'll take 3 weeks. I checked on my order status was told June 15. Called today and was told July 1. This is totally ridiculous! Then have the nerve to charge me fees if I cancel. Like really?

Great staff, great prices, great experience!! It was nice to shop without being haggled—thanks Efrem =)

I found what I wanted online and called ahead, my salesman Efrem Brown helped me start my order fast so that when I went to the store all I had to do was pay. He also price matched it for me saving me over 500.00 so all together it was a great experience, and I’ve had some bad furniture shopping experience especially with Furniture Mart so please Do Not Buy anything from that company, Ashley is the way to go!!!

Low key, no pressure. Sales agent Brad answered every question I had and was pleasant to work with.

Nice stuff. Look at customer reviews on the specific pieces before making a purchase.

Brian was amazing. He helped me get what I needed while educating me on the items. He made me feel comfortable in my purchase and gave me all the information I needed. I will definitely go back for future purchases.

EDIT: Every week the order gets pushed further and further back. We are now being told mid July and I have no actual belief in that date either. I will NEVER purchase through Ashely Furniture again. I won't even buy their brand through other stores. This is a disgrace. Purchased a couch and a loveseat and were told the couch would be delivered in 4 weeks, but the loveseat wouldn't be available until the first week of June. Fine, at least we could get 1 piece. Here we are 8 weeks later and now I'm being told June 10th for both pieces and even that date is subject to change. So not only did they lie about 4 weeks delivery for the couch, but they are pushing the estimated delivery back even further than originally stated. I get there have been ongoing issues with delivery, but they should be upfront. Don't lie to customers to save the sale. 2 months with no couch in my living room and will be at least another 6 weeks.

My experience was one of a kind today. Ms. Olivia really did an outstanding job. She was thorough, patient, and very kind. She was also knowledgeable and walked me through everything and had me very comfortable with my decisions with my purchases.

Salesman was knowledgeable, friendly and extremely helpful. Sofa and love seat was exactly what we were looking for.

Great customer service

Good Selection, Great Servive

Went to look at beds late Sunday afternoon! Was left to stroll the store and 10 minutes before close we made a decision, purchase, & was completely hassle free with no pressure. Great selections to chose from!

Sales Associate Melanie, was awesome from the moment we walked in the door she greeted us and took great care of us Thank you so much Melanie V.

Our salesperson, Olivia, was great. Informative and not pushy. Excellent.

I just brought $10k worth of furniture for $6500.00 and 24 months same as cash with no down payment or deposit. THANKS ALOT ASHLEY FURNITURE

A fantastic selection of furniture, especially beds with upholstery and/or storage underneath. Some really great couches and coffee tables. We had Olivia, and she was great. Helped us pick out a new bed within 30 minutes. No fuss, wasn't pushy, didn't try to upsell, and actually helped us save almost $200. 5 out of 5, would buy from here again.

I had the most kind and know!edge saleswomen with my purchase today at ashley furniture

We’ve been shopping for a long time for the carpet in living room set to replace the one that we have now. We walked into Ashley’s home store and the salesman immediately went to work. He was not high pressure but yet he kept giving us advice from his experience. We ended up buying exactly what we wanted today. I will definitely come back to this place when I need more furniture.

Brad at the Ponchatoula, LA store was very professional and easy to work with. He was very knowledgeable about the system! Over all it was a smooth and easy transaction!

Great furniture. Great prices and certainly lots to choose from. Very friendly and helpful staff.

I’m Jessica Wilson I just wanted to thank This store for helping me and my husband with everything that we purchased. We loved the positive vibes and the patience that everyone had with us I truly recommend this store thank u we will be shopping with y’all again be blessed

Very easy and fast service! I found what I wanted and when the salesman came we filled out the paper work and I was done!

Great customer service. Very friendly and knowledgeable staff. Beautiful furniture at affordable prices.

(Translated by Google) Very nice merchandise and good price (Original) Muy bonita mercancía y buen precio

DON'T TRUST BOOTS!!!! this has been the absolute worst customer service experience ever! Did I mention my order was canceled bc the fiance company tried to give me a lower interest rate 🤣 I ordered my furniture in November and still don't have all the pieces, I can't wait for this terrible store to file bankruptcy! Bye Bye Boots!

No one will answer the phones and its constant run around. It's been a nightmare. Also don't trust "Boots"! He'll give you his card with his "personal cell number", but it's all lies. Calling customer service is a complete joke. I hope Ashley furniture falls off the face of earth and straight to the agonizing pits of hell!

We went to look for a specific sofa to see if it was comfortable, the salesman was friendly and knowledgeable. And the buying process was just as stress free.

We had a great experience at this furniture store. The salesman was knowledgeable and courteous and really made us feel at home. The only negative that I could say would be our sectional couch that we bought took approximately two months to be delivered because it was custom-made

My husband & I went in with a particular look in mind for our breakfast area. We’d been looking in multiple furniture stores & online (even Ashley’s site) to no avail. Our friend & school mate, Efrem, found the look and size that we needed. Thanks our friend. Nice doing business with you.

Our sales guy Efrem was awesome! Definitely recommend him!! Update: Still loving my furniture!

Good service. Quality furniture. Our sales rep Efrem Brown was AWESOME!! He took his time with us, explained everything in detail and gave us EXACTLY what we were looking for the amount of money we wanted to spend. We will DEFINITELY be back to see him again. Thank you again Efrem!! 🥰🥰

Person that helped us was very customer oriented! They got a couple of k"s from us!

Amazing customer service.

Called and was told they had recliners in stock. Drove 1 1/2 hours and get told at the store that they have to order them because they don't sell straight from store. All furniture has to be ordered. DON'T waste your time.

Worst customer service ever! We bought a sofa and recliner back in March 2020. Got it delivered in May. We noticed a rip in the sofa cushion this month. Our sofa is still under warranty and we have tried numerous times to get the service dept. to send out someone to repair it. Even spoke to someone in the Corporate office. 2 service orders were set up. No one has ever come out to fix the sofa and we were never contacted us to say that no one was coming out to fix it. We have always had to call to try to resolve this issue with nothing getting done at all. As I have said previously, their Customer Service is the worst!! I will never buy anything from Ashley Homestore ever again!!

Love the team at Ashley Store in Ponchatoula, la!! Melanie is the best sales rep. Greeted us at the door guided us through the whole experience of picking out our first table for our first home!! Love it seats 8! So excited to enjoy the holidays with friends and family!

Always have great experience at Ashley's. Associates are always attentive to my needs.

The store was set up in a way that just flowed. I thought I knew what I wanted but after looking around I realized I had more options. Our salesperson, Ms. Viviano was extremely helpful and friendly. She looked everything up to make sure of the delivery dates and helped match a recliner. She checked on a sofa I wanted but they no longer carried it. She checked all our options. We were relieved to fine out that there was a warranty that covered many of our concerns, such as spills and staining. We purchased the warranty with no hesitation. I will definitely shop at Ashley’s for my next purchases.

Just drove 30 minutes to this location that states 'Open' online and it's closed. Bc of cold weather?! No snow. No ice. You guys are weak.

After going to several furniture stores in a radius of over 75 miles searching for a leather recliner I found what I was looking for at Ashley Home Store. Sales staff was very knowledgeable and most accommodating. They made you feel comfortable with your purchase almost like you were family. I highly recommend the McComb store.

I had a very pleasant experience. My sales representative, Brad, was very knowledgable and attentive. I would recommend Ashley HomeStore to everyone!

Worse experience ever.. purchased my furniture in January.. 2 pieces were delivered in march.. I was told my bed would be delivered on April 22nd.. That date passed so I called and was told May 18.. ok that's not that far out right.. so may 17th comes and I called to check on delivery only to be told that my order was cancelled and no one could tell me why.. So today I called and they're telling me September.. Imean if my order wasn't cancelled til late the product should still be there right.. sounds like something isn't right to me,, but I refuse to wait another 4 months and honestly if my furniture isnt expedited and here within the next month I'm completely done with Ashley's and want a full refund.. I'm sick of them.. they barely answer the phone when you call.. They're no help then they want to constantly push back your furniture order. I won't be ordering anything else from them..

Quickly greeted once we walked into the store. Was assisted w/trying to find a server and shown several options. Sales person was well informed. Good service.

The sales person/manager was so helpful in helping me locate what I wanted and helped me and understanding financing procedure

I love our local Ashley Store!

My sales associate was Cori Bruno. She was awesome. She was very friendly, welcoming, knowledgeable and she gave us a great deal on our bedroom set that I could've never got anywhere else. Only downside is I wasn't offered the protection plan an it totally slipped my mind. An set arrived last week an I noticed a crack. But of course that part was on delivery. But yes Cori is awesome.

They were delivering a bunk bed and 2 mattresses I also bought a sectional sofa because it was on sale, even though they were delivering bunk beds, they wouldn't deliver sofa, had to rent a truck for 100.00. Then they have rescheduled delivery 3 times and have yet to receive the bed and 2 mattresses. They also messed up my credit application. They should allow me to receive a rug or a night stand. Thank you,Victoria

Cori is the most knowledgeable non pushy sales person/furniture guru I’ve ever met. I was so tired when coming to purchase my sofa recliner set and nothing she said was misleading or distracting to my task. She worked with me and went over all of my options financially very patiently, intelligently, and even made me laugh in the process. I am thoroughly impressed, and I am experiencing absolutely zero buyers remorse. Thank you so much!

Horrible experience.. I ordered 6k worth of furniture in mid November. I was told by the sales person everything should arrive around Thanksgiving worst case a little after. As of mid January, customer service is saying March. They'll say what you want to hear to get the sale. And the person monitoring these reviews is not the owner, it's a customer service team that can't connect you to a manager. Don't waste your time, cancel your order and go anywhere else.

I was met quite quickly by Cori Bruno my sales person. I went in the store with a specific item in mind. I was told Ashley furniture does not carry this type of item. She did explain to me that she did understand what I was looking for and it is just not sold here. Honestly the type of coffee table I am looking for has been quite hard to find. She was quick to answer my questions and was very helpful. Because she was being so helpful I did purchase an item that I didn’t need at my house. A bed frame.

Great!

Cori is AMAZING! So knowledgeable and friendly! Explained the process clearly and didn't press the issue. I bought more items because of how she handled herself and the lack of pressure. Freedom to look around without thinking she was just in it for a sale.

ordered in November. gave no indication that our order was not in stock. the sales person left us the impression it would be delivered in the next week. after not hearing anything for a month, I called to inquire about the status. it was at this time I was told that the headboard won't be in until February 12th, but the rest of the order could be delivered end of december. fast forward to January 1st, still no update or delivery. we stop by the store to inquire about our order and we're told it was in transit and set a delivery date of the 6th. the 6th came and passed, no notice. we call again, they say it will be delivered on the 8th. my wife wants around all day, no delivery and no call. I call again today, the 9th. I am told the order still hasn't arrived and it will be the 13th. I was told that if I am not contacted 2 days before expected delivery, it hasn't arrived yet. then how have they given us 3 delivery dates when it hasn't arrived yet, and told us 2 days before over the phone that we should expect it on this date. there is no follow up on their end. I would cancel the order but I would have to wait longer if I went anywhere else, as this order was placed almost 2 months ago. will not be purchasing again. on top of this, we got the protection plan on a couch we bought a year or 2 ago. low and behold, a couple months ago we call to try to claim it and they tell us the company was sold and they can't honor the plan. thus we are out another 100$.

Very helpful associate. She asked the right questions and really helped me decide. I had every intention of shopping around but found the perfect bedroom suit at a great value here.

Highly recommend. Cori was fantastic to work with and really took the time and care to help our family.

Poor customer service. I was in the store over 30 minutes and no sales greeted me

Fantastic store to buy top quality furniture.

The store was immaculately clean and all of the staff wore masks. They also maintained social distancing protocols while helping make a selection. They were polite and courteous.

Sales and management very nice....no high pressure sales as with other furniture stores

I gave them 6 months and 8 last minute, canceled deliveries. I guess I have no choice but to post this. I’d give zero or negative starts if possible. I understand delays because of COVID but this is beyond ridiculous. We’ve repeatedly missed work, school, etc to rush home to a cancelled delivery.

We went in looking for a new mattress and Corie was absolutely wonderful!! Allowed us to try out different ones and explained the difference with each. Corie is definitely a "sleep guru wizard" and understood exactly what we needed in a mattress. Corie is very knowledgeable in the different brands, why one brand may be better for our needs than others, can describe the material and technology behind each matress, and didn't make us feel pressured to buy (although we did make a purchase)! During our time at Ashley's while Corie helped us, it didn't feel like we were talking with a salesperson- it was like an encounter with a friend who genuinely cared that we needed a better matress that met our needs.

OUR BUYING EXPERIENCE AT ASHLEY FURNITURE HAS ALWAYS BEEN AN AWESOME ONE. WE RECENTLY PURCHASED A NEW SOFA SET TO REPLACE THE ONE WE PURCHASED AT ASHLEY YEARS AGO. IVE NEVER WALKED AWAY FROM ASHLEY FURNITURE FEELING I RECEIVED BAD SERVICE OR A BAD DEAL. WE WILL CONTINUE TO SHOP THERE FOR OUR FURNITURE NEEDS IN THE FUTURE. I HIGHLY RECOMMEND THEM.

Absolutely great service, our sales representative Kori (probably misspelling their name) or as they put it, "the sleep geek" was exceptionally informative and very helpful in finding my wife and I a mattress that would help us get better more restful sleep while also making it a personable and fun experience.

Great customer service. Our sales person met us on his day off and took the time to help us make the right purchase for us. We were not followed around the store like at other places we shopped (cough R2G cough) we were allowed all the privacy we needed to make our purchase yet our sales person was on standby and answered all of of our questions!

We ordered a $3600 bedroom set on July 5th and as of today, Dec 15th, we still have no hardware for our bed. Not only that, but I have made 26 phone calls to try to get said hardware, and I have been lied to, hung up on, transferred, and over all given multiple explanations and false answers. I’ve even been sent THE WRONG HARDWARE TWICE. I’ve also sent 4 emails to 4 different departments/people and never once got a reply. It’s an absolute joke that a company this large can’t resolve this and the level of frustration that I’ve experienced trying to get this handled cannot be out into words and will forever and always be underrated. I urge you to go buy furniture from anywhere besides Ashley. And if Ashley furniture happens to read this, I’d like to speak to the owner of the Ponchatoula Louisiana store and the District manager as well as GET THE HARDWARE FOR MY BED. The purchase is under my wife Michelle Glassett but the phone number on the order is mine. Love to see if you actually call...

Very good experience at the store. Sales lady was very helpful and courteous. went above and beyond helping us with selection and financing.

Horrible customer service. 2 sales representatives stated that my piece of furniture would be delivered by December 10. Come December 10 they state that it was only going to be manufactured by this date and would not be delivered to the warehouse until February 4, 2021. This is unacceptable I would not have spent the money that I spent knowing that it was going to take this long to arrive to my house. Will not be back to this place to buy any furniture.

Thought it went well. We looked at the exact same bedding at the main competitors just minutes before. The experience was much better at Ashley and we purchased. Much less pressure which appealed to us. Sometimes too much salesmanship is a turn-off.

My sales person, Olivia, was great. Super patient with me. Extremely helpful. Delivery is only going to take 2 days. Good experience.

I will never again make another purchase from Ashley Furniture! Before you buy any furniture from this place please read the reviews and make sure you join the Ashley furniture complaint groups on fb. After you read the reviews you will think twice before making a purchase with this company. I received my table and chairs on September 22 and I received a unbalanced table and 2 broke chairs. We are now in November and I still have damaged furniture. This has been a very stressful nightmare and you can’t get in touch with anybody. Please go read your reviews before you make a purchase.

Store was laid out well. Pricing had an opportunity, but they were working with limited staff due to Covid. Sales person didn’t really have the time to sell as she was those only one on the floor it seemed like. But I’d give them a thumbs up for the world situation we’re in!

If I could give ZERO stars, I would. The only advice I can give anyone who is in the market for purchasing new furniture, is RUN away from Ashley HomeStore!! This is the most unprofessional company I have ever dealt with. Just don’t do it, guys. Go somewhere else!

Great experience and quick transaction.

Nice when making the sale, and they promise delivery in two weeks, six weeks later no delivery and it is impossible to get anyone on the phone. Its now been over 8 weeks and still no delivery, and no communication, the Covington, LA 70433 Ashley Furniture has the worst customer service I have ever seen in my life. They are selling furniture they do not have and they cannot tell the customer anything but they do not know what to do.

No one answered my phone call for the last 4 hours ! I tried Madisonville store and the Madisonville store.... no answer! What’s up!

I have to agree with the previous post—buying from Ashley was a terrible experience and I don’t plan to buy any more from there—already cancelled my appointment to buy a whole house of furniture. Other stores were honest about delivery time taking longer due to Covid—however Ashley's sales person (cb12) said it was not an issue. Ordered early September received in November. Knobs missing off cocktail table—after 3 phone calls to customer service I was told it was discontinued and part could not be ordered. I did not pay a discontinued price and was told it was a new piece. Salesperson was questioned because we wanted to order matching pieces when we did our house order. The store must be under new management because it is definitely not the same excellent service in the past.

Greatest experience I’ve had so far buying furniture easy processes with great people to help you out

Had a good experience in the store, but when it comes to delivery, customer service, and follow-up, forget about it. Ordered a sofa cushion 3 months ago. They said "It will be here in two weeks." Waited two weeks no call, no show. I had to call to get another delivery date. Again same thing. No call, no show. The third time I called I get a "guarantee" that it will be there, again same issue. I called for the fourth time and the new company blames it on covid. However, if you look back at the reviews this was happening before covid. So what's the real excuse? How can a company stay in business like this? So now they have my money and the sofa cushion I ordered. Their policy is if you cancel you get penalized 10% return fee. Maybe I should get my lawyer involved next.

Terrible terrible terrible. It’s lie after lie with this company. Don’t expect a delivery in a “timely” manner. If anything you WILL get a lie told to you making you THINK it’ll be delivered in a timely manner. BUT that’s a lie. They’ll just keep pushing the delivery date back until you finally cancel the order due to frustration. You end up losing money and on any piece of furniture you had ordered.

Horrible customer service. A 1 year old recliner metal frame broke in half I have been calling for over a month with no response, then finely spoke to Brian K. He said he will personally send in a work request and I should hear within 48 hrs. Well it's been a week and no call back. Once more they haven't picked up the phone or returned my call. I will never buy here again

We ordered a sofa, loveseat, arm chair with an ottoman early September, around Labor Day. We were told it would be 6-8 weeks to ship, which was fine cause most places are similar with the COVID-19 pandemic. I received an automated text message stating that my furniture would was ready to deliver and to select a date: Oct 15th, 16th, or 17th. I selected the 15th, since I wanted it as early as possible and took off that day. Another message stated that I would get a time frame within 25-48 hours before my delivery. I never received a time frame and my furniture was NOT delivered on the 15th. I received another automated message after I called the delivery department twice, stating that I would “tentatively” receive my furniture on October 20th. So now, I went from selecting a date to just accepting the new date that they gave me. Fine, I took off the 20th to wait for my furniture. I called to CONFIRM my delivery with ALL items for the 20th and the operator told me the time frame would be from 5:00pm-8:00pm - this was on the 17th. The 20th comes and we waited, no furniture. No messages or calls to state that it would be delayed. I called today, 21st, and two different people from the delivery department told me it would not be ready until November 19th and the other date was December 3rd. Which is it? Why call to confirm my delivery for the 20th if it was not ready? Delivery in December 3rd would be DOUBLE the allotted 6-8 weeks they previous told us. I call the customer service department and all they told me was that "we do not see any confirmation for the 20th, just for November 19th." This is the first time I've heard this date. I will not waste my time or business waiting for a delivery that may or may not be coming WEEKS from now. I had to schedule for a cancellation and refund in 24-48 hours... which that have not contacted me about yet. So our options are canceling the set we’ve now waited 8+ weeks for or wait another 8+ weeks to “maybe” have it delivered.

I have bought a lot of furniture over the years from Ashley, but this last experience has been a total nightmare!!!! I am just so disappointed!!! We ordered furniture in July, and we were told 4-6 weeks...3 months later and we still don’t have all of our furniture. The customer service has been terrible. When you call the store doesn’t answer, or when you call in to speak to delivery or status of order you will wait 30 min on the line only to be hung up on. Then you call back and wait another 30 min praying you don’t get hung up on again just to find out what’s going on with your order. Every time you call, you will waste hours of your day just to speak to someone and then get a different answer. I have been stood up on a Friday night. Confirmed the delivery time, and then no one showed up. I called that Monday morning and no one had an answer. When I called a few weeks ago, the lady said she could take $159 off for set up fee just for my inconvenience...meaning I would still get the service but the fee taken off, right? Wrong! So on the second delivery, the guy said, oh I can’t set it up because they took the fee off. I tried to explain to him that I still get the service but they took off for my hassle. So what does the delivery guy do, he lies...he says oh your table is already put together you just have to open the box. Yeah right. No, I took pictures, it wasn’t put together already. Ridiculous. So I tried calling the store that afternoon, but guess what? That’s right, no one answers the phone. I called yesterday to explain what happened to see if I could get some inconvenience fee since the fee they took off was pointless since I didn’t get the service anyway, and the girl said let me speak to my supervisor...she came back and said are you ready for this....that because it was 2 deliveries ago she couldn’t do anything. She said I would have had to call by the next day. I said that’s a crock, that’s just bad customer service. Lies, lies lies. I told her, I did call and no one answers the dang phone!!!! This will be my last purchase from Ashley! I bought a whole dining room set a few months ago online from another company, and it was delivered in 4 weeks. I prefer to do business with people that will not lie and treat you with good customer service. If you want the same, then you won’t want to do business with them either. Run far away.

Everything went real smoothly from the sale to financing to delivery.

This was my first time purchasing a piece of furniture in my life. Vince was very professional and made us feel comfortable as we looked around. My girlfriend been wanting this specific couch for a long time and today I was able to help her get it! I look forward to purchasing more items from ashley furniture it’s was an unexplainable feeling!

I had a great experience. The sale Associates did not hover over me. They let me look around until I had a question. Then they were so helpful answering my questions that I turned around and brought a sectional sofa. Will be back bc I found a entertainment center I want

When we ordered our sofa set (4 pieces) we were told 4-6 weeks before the delivery due to the pandemic. Understanding this, we were ok with that. After calling the distribution center (because the store would NEVER answer the phone) I was told three separate times that the sofas were delayed. Knowing other people ordering from other furniture stores, and receiving their furniture in a timely manner, I asked about why mine was taking so long. I was told that it was taking a while for them to “catch up” . After 12 weeks, and delivery date being moved again, I cancelled my order. Not one person apologized to me. I would suggest that you NOT order from this company... unless you like waiting 3 months for your furniture.

The experience we had with Monica at the Ponchatoula Ashley Home Store was excellent. She went above and beyond to ensure we got the best deal and service.

My wife and I were looking to make a purchase for our new home and after trying multiple furniture places we ended up with Ashley. I can safely say the sales associate Olivia was perfect in her customer service approach. We never felt pressured to buy and she explained every step of the process easily and concisely. Thank you Olivia for the excellent customer service and helping us make our new dream home full of our dream furniture!

Working with Katherine was great. She gave us space to walk the showroom to talk through what we wanted. We made several changes and she was very patient us and we appreciate that very much.

I love the furniture, but I can't get through to customer service. They're extended warranty is not recommended. There is no way of knowing if they will honor it.

Good experience and outstanding customer service from Mr. Kenneth Billings on 9/27/20 he was easy to talk to and listen to our needs and wants and it was an easy experience and we love the furniture we purchased.This is our second time bying furniture from here and I also have family that buys furniture from here too. 😊

Service was very helpful in choosing some new options for me and my sisters room. The man we talked to was also very personal and made he feel as if I was talking to a friend, not a salesmen. Unfortunately because of COVID circumstances we were not able to get our furniture for 4 weeks. I would recommend this place regardless though. Very good service!

Found what we were looking for, our salesman Kenneth was very patient with our indecisiveness, happy with our purchase and overall experience can't wait to get our furniture.

Ordered furniture over few months back.. got an email and spoke to someone on a delivery date, took off work for that day.. no delivery. Finally speak to someone get a delivery scheduled for the following week. Get email to confirm for the new delivery day and has all of our purchased items on the list. Get a text morning if delivery, all items on list, so I confirm. Delivery gets here, his list has no mattress. Can’t get any one to tell me where mattress is or what’s going on. Terrible service.

Friendly Staff. Very helpful when needed but not pushy sells people. Very clean and beautiful displayed store with a wonderful environment.

Has nice furniture and some super sales. Have great financing special. So you can 0% interest.

We received great service and the salesperson was great to work with.

Very poor experience after purchasing a sectional. Eventually got my money back after over a month of no delivery and poor communication.

Excellent service and knowledgeable about products and services.

Fast and friendly service.

My first time purchasing from Ashley and it probably won't be my last. The store offers a lot of quality pieces at a good price. My sales advisor Greg was the best! He was very knowledgeable & courteous. He didn't pressure or rush me in any kind of way. I walked away completely satisfied!! Definitely would recommend checking out this location.

*EDIT* After posting this review Ashley Escalation contacted new. Well they acted concerned and like they were going to look into the overcharge. Well that was all talk apparently Cause absolutely nothing has been done. And she told me I would hear back ASAP. If I could take away the one star that I had to give I would! Buyers beware!! After going into this store and making a purchase I noticed on my invoice that they overcharged me for an item. I called back to talk with the sales person and he was rude. When asking him about the overcharge he said to me and I quote “I DON’T MAKE UP THE PRICES” and hung up on me. Prior to him hanging up I told him about the overcharge and that I would go to a different location(meaning another Ashley location) that won’t over charge me and he said I can come back and get a refund and said the above comment and hung up on me. I called and spoke to a manager which was absolutely NO help. I’m going to contact corporate next.

Nice furniture. Better quality than most local stores. Unprofessional. Overly priced. Rude. I find it unfair that the consumer has to bargain down to get the “real” price on furniture. For those that pay sticker pricing because they have no idea.... Shame on them (the store). For those that do negotiate and bargain down because they did their homework.... the salesman shames you. Rude & ridiculous.

Very patient and friendly

THE absolute WORST customer service I've ever experienced. These people will not answer the phone...so, a month after ordering our furniture, I stopped by and spoke to the supposed Manager, Brian "Boots" Kellum, and explained, I would love to get an actual date that my furniture would be delivered....as you can't get anyone to answer the phone. Brian "Boots" Kellum explained, that they were a Franchise, and that their staff was so busy, they just couldn't get to the phone calls.....so busy in fact, that I watched 3 sales people standing around visiting with each other. So Brian "Boots" Kellum, gave me one of his business cards, and asked that I call his cell directly....If he didn't answer, leave a message, and he would get back to me as soon as possible....well, Brian "Boots" Kellum MUST have been busy with those imaginary customers as well, as I left no less than 3 messages, to which O were returned. So, we finally get a text saying our furniture is tentatively scheduled to be delivered on 08/28/2020, and that we would be contacted closer to that date to set a firm date of delivery to my home....today is 08/26/2020....still no call....spend a couple of hours trying to contact someone, in an attempt to get an answer.....been hung up on by their system 5 times....tried contacting Brian "Boots" Kellum, again to no avail....just about ready to stop by their Pontchatoula store and tell them to cancel my order.....I cannot understand how a business can stay in business like this, with employees that care no more for their customers than Brian "Boots" Kellum does. He even wrote on the back of his card, "No delivery fee and 25% off of the order", for the trouble and signed it....I'm sure this is as big a NON TRUTH, as was him saying, "Leave a message....I'll call you back".

Very patient and helpful! We laughed a lot with our sales associate

The furniture here is so beautiful and it appears to be high quality.

This has got to be the worst company I’ve ever dealt with. To start, we ordered over $6000 of furniture for our new house back in April 2020. At the time of purchase we were told we would have our furniture within 2 weeks. Well after almost 3 months had gone by we had only received half our furniture and half of what we actually had was damaged. After at least 100 calls or more, with maybe a handful of the calls actually being answered I finally convinced the manger Lisa Phillips to come pick up the furniture from my house and give us a full refund. We kept a bedroom set for my son which was $1371 and had everything else returned. The returned furniture was picked up a month ago on 7/15/2020 and here we are a month later and another 100 phone calls and they still will not credit me back the money for the returned furniture. I had to make 2 trips to the store in person because no one will ever answer the phone and once they finally do they don’t have a clue how to resolve what should be a simple problem. Please do not ever do business with Ashley Furniture In Ponchatoula, La unless you want to deal with what I have gone through over the last 5 months with them. My next option is to file legal action because no one will resolve the issue.

The store itself head ton of different styles and options. If I were building or buying a new home, I would certainly think that I can furnish it entirely with the options that are available here! The sales persons were very informative, kind and accommodating. The only reason for only four stars is due to the lengthy amount of time that had to be spent waiting to complete the sale. I selected/purchased one chair (cash purchase) that was a nonrefundable/final sale item, with no warrantee or add-ons or extra options that would’ve called for paperwork or running of credit, etc. from the moment I confirmed wanting to purchase the chair, it Took approximately an hour before I was able to carry it out the store and put it into the car. Just seems a little excessive for a single item that no warranty/etc. would be applicable.

The Sales Rep. was very helpful & patient. He took out the extra time to go online and locate the exact color of the items we wanted. We’re going back for additional purchases.

I really had a great experience. I came in found what I liked. Even paid way less then what I was expecting.

We were treated very well. Our salesperson took time to answer our questions and was very knowledgeable about the furniture. I’m very happy with the price we paid.

Shopping at Ashley Home Store is an enjoyable experience. The store is clean, the displays attractive and the personnel very helpful.

What a horrible place to do business. Will sell you everything but never deliver and there is no way to get an answer or change the order without going into the store again! Spent 5 hours there first time with multiple interruptions while trying to buy multiple large pieces. No communication, no apologies, and nothing delivered except a box spring with 20 minute notice they were on their way. Never again. Buyer beware. Sales person’s email on their card is invalid, call the store, wait 15 minutes to be disconnected without being answered over and over again. No one can help...ridiculous.

The staff was very friendly!!! We went in to purchase a mattress and our salesman Greg Glover was the best. He was very knowledgeable about the different types of mattresses that Ashley's carry!!! We purchased a very good mattress thanks to Greg!!!

Vince was wonderful and patient with my family while choosing our new furniture. The showroom was neat and the displays were neatly organized. The prices were reasonable and the furniture is of great quality. Will definitely return.

If you are fairly conservative in taste and like to decorate with ideas from Pinterest (and I'm not saying that there's anything wrong with that), you will likely find a lot to like here. If your taste is more modern or contemporary, nah. Since I fall into the latter group, I left without a sofa or anything else and headed over to RTG, where they had a few interesting things.

Bought furniture over a month ago for a new house and was told “o ya everything in stock”. Still waiting!!! And tried calling 19 times and no one would answer just got hung up on! Please do not BUY ANYTHING FROM HERE. O and here is great part........5 days for a refund so now I can’t go buy anything new because they holding my cash. Still waiting on refund........took my money over 45 days ago July 3rd still waiting on refund! People Please stop buying stuff from them! July 19th update... still no REFUND!

Quick and easy, like we wanted. Found what we were looking for.

Awesome experience. Greg was very helpful with our decision of purchasing our new sectional.

Greg Glover was amazing. He wasn't pushy, very informative, friendly and he new the information about the furniture. He's the best.

Staff is very helpful and informative! Highly recommend!

While the staff was friendly, we never received 2 items for which we ordered and paid. No calls, emails to update, explain, or refund the purchase. Finally had to go in to store and was told the items would be available in 2 months (after already waiting 6 weeks). Of course, blame everything on COVID-19, but it doesn't explain why no one contacted us about the problem.

If you want good quality furniture, definitely go to Ashley! All reps are willing to go above and beyond to make sure you get what you want for your home.

Worse experience ever was promised a delivery date of June 27 sat home all day waiting to find out there is no delivery date set up was told someone would call me back in 24 to 48 hour which has not happened yet. Called sales assistant and she also told me she would look into and call me back the next morning that was Saturday and still no call Monday I get ahold of someone and they said it will be delivered August 20th When I said that was unacceptable they hung up the phone Trying to get in touch with someone is impossible I called the Manger at the store twice and still no return phone call when I finally get someone to answer my call I plan on canceling my order and will never order from Ashley again and would highly recommend no one going thru them

Went to Ashley today to purchase a sectional. We were pleasantly surprised at how helpful everyone was. And we love their furniture!!

6/26/2020 UPDATE: As BGraham requested, I sent the information as requested. She answered me two days later informing she was sending my case to the Escalation Team and if I don’t hear from them in two days to let her know. I did NOT hear from the Escalation Team, so I sent an email again to BGraham. Her response: I’m sending your case to the Escalation Team again. So here it is 96 hours later and still NOTHING. I HAVE CALLED, gone by the store, sent emails, and NO ONE will give me an answer about my mother’s order placed over six weeks ago. My mother is 76 years old and has dementia. When we were given the original delivery date of 6/11, we got rid of her old furniture. She has now been with no family room furniture for over two weeks now!!!! ORIGINAL POST: Ordered furniture for my mother four weeks ago. They said it would be two to three weeks for delivery. I was sent an email last week setting up delivery for today and was told I would be given a time 48 hours in advance. I received no time. I tried calling the store and got a recording saying they were closed. I called the delivery number provided and was on hold for 20 minutes and then they hung up. My husband went to the store this morning and was told he had to call the 800 number, that they could not help him. After being on hold for 25 minutes they answered and said my mother is not getting her furniture today and they don’t know when she’s getting it! They could offer no explanation for why they set delivery for today but didn’t call me to tell me it wasn’t happening. All they could do was read their script. Oh, and if you want to cancel, they charge a restocking fee. To restock what? They don’t even know where the furniture is or when my mother will receive it.

I don't hate this place BUT..... the sales people are not the best and getting something delivered is a joke! I ordered a new bed with new mattress and all. It got rescheduled twice, no notice was given that the mattress was not available leaving me to wait only to call and get told it was not available until later date. Horrible break down in communication with warehouses and items availability.

I needed a dresser because we were updating our bedroom with white furniture. Ashley Furniture in Ponchatoula was able to match the online price and give us free delivery within 2 weeks. I knew on the date of purchase what day it was being delivered which helps a lot with making sure someone will be home. The staff was helpful and polite and my experience has insured that I will definitely come back.

Excellent service at Ashley store

Very efficient team of people helping costumers with their purchases. Thank you Vince for all your efforts!

My salesmen showed phenomenal customer service skills and I love piece. Good product at a great price.

Purchased a couch back in April and the sales rep told us it would be delivered on June 9th. We never received a confirmation text or call (like we were told we would) and no one even showed on the 9th. I have called repeatedly and no one picks up. I called Ashley’s corporate and they told me this was something that had to be taken up with the store itself. He then proceeded to tell me “We can’t deliver an item we don’t have”. This couch wasn’t even available in the warehouse for the scheduled delivery date. Not to mention my friend and I had already taken off work on June 9th, so we missed a day of pay for nothing. For no one to deliver my couch and no one to keep communication open. This was absolute trash customer service and I 0/10 would never recommend Ashley’s. Save your money and go elsewhere. Only thing good about it was the nice delivery guys.

Greg was great help with this purchase.

The guys that delivered my mattress were great! Awesome job! Respectfully, William J Ward

We recently ordered furniture that was supposed to be delivered the following week . We tracked our delivery and the date and time given to us changed from 4:00-8:00 pm to 10:30-11:00 pm . We thought that was late to be delivering but we waited up for it and no one showed up and no one called to say they didn’t plan to show ! The following morning I contacted the number on the tracking to be told that the delivery people wrote that “we” said it was to late to deliver and to come back at a later date . That was a LIE ! No one contacted me and I am the contact ! How hard is it to to pick up the phone and just say sorry we won’t be delivering today after all ???! Easier to just lie in your report ?? Now today I get a message that my new delivery date is not until the end of next week ! Really ? Bad Customer service Ashley Furniture . You just lost a customer here !

Overpriced furniture that belongs in Ikea

Don't expect a refund from this company if you cancel your order. All you will get is the runaround. Five phone calls later and no results.

Toni was very knowledgeable and helpful. She gave me space to browse the store on my own but was always near if I had a question. Overall I am pleased with the experience and excited about my new purchase.

Great experience shopping at this location. I purchased a super comfy sofa at a great price. I hope to be back soon! Thanks again!

I had been looking for furniture for weeks and all over town and Ashley Furniture had the perfect sofa and loveseat for me and my family. Their living rooms sets are very nice quality and the financing options were great. I found the set I wanted and a salesman helped the entire time I was there and within an hour the whole process was done and went smoothly. I was gave a delivery date that is within a two week time period and I am very excited to have our new sofa and loveseat so quickly. I would recommend Ashley Furniture to anyone looking for great deals on furniture.

Service and selection where excellent And our salesperson was great also.

Toni was super helpful and showed us around until we found everything we needed and more!!

Great selection! Vincent was awesome to work with.

Found exactly what we wanted! A dining room table with a matching server/buffet table. Large selection to chose from!

Tony my salesperson was fantastic, but there was no one to help get things to car and truck. We bought a whole clearance package and they said they would get to door. They only had older women there. I am 56 and carried the furniture from showroom around other displays. My daughter helped but was totally appalled at the customer service available.

This tore is very clean. The employees are very helpful. This store had exactly what I was looking for.. Its my go to furniture store.

The show room had everything I was looking for.. great experience post covid opening

Bought a dresser from here and was told I would get it in 2 weeks due to it being on the top shelf. I agreed. Bought it on December 26th 2019. Fast forward to today May 14th 2020. After calling every week, 2 times a week, for 18 long drawn out weeks. They tell me every time that it will take 1 more week until they can get a certified fork lift operator to get it down off the top shelf. That never happened. I have spent hours and hours on the phone with them. I was always the one calling in to get updates, they where never calling me to follow up, customer service is non-existent. I talked to the store manager named Ashley and she was no help whatsoever throughout this process, I reached a dead end. Hands down the most horrible service I have ever experienced in my life. Piss poor service to say the least. Please, stay far away from this store. They have been holding on to my money for 5 months and they are still telling me that its available and I will be recieving it. I requested a full refund today. I should have got my refund earlier, but this matching dresser was the last one available in the state to complete our existing bedroom set. I had high hopes to eventually get it. Called Cory at the front desk and shes been asking everyone that works there why I havent received my dresser yet, she said no one can give her any answers. Almost 5 months of complete nonsense phone calls reassuring me that they are "working on getting a fork lift driver" to get it down from the top shelf. If you can't find a fork lift driver in 5 months, there is something really wrong with this place. If I could rate this company -5 Stars, I would do that. I will never be buying here again and will let everyone know that this place is nonsense. Very ridiculous. In the time it took with the money I already paid, they could have trained someone to operate the fork lift. Now that I think about it, I question their integrity, do they even have this dresser at all? Or was I being lied to this whole time?

Great customer service and well knowledgeable!!

We purchased a bedroom set and we were very pleased with our sales person’s knowledge and information she provided to us to assist us in our purchase. She was extremely helpful and gave us all of our options for delivery and payment. We are very happy with our new bedroom set.

Easy to visit , nice selection. Prices fair. I would have given it 5 stars but our sales person was lacking any personality.

Friendly people good service

I will never shop with you guys again and I will make it a point to tell everyone never to do business with you again. I will tell them how you lied to us about to return policy on a delivered mattress in a box. We specifically asked four times and I made it a point to listen on that part of the conversation. The representative told my wife soon as we open it if it does not feel right it can be returned. Because as you know you cannot go in the store and feel the mattress at this time. Well guess what, we were not satisfied with the comfort level so we decided to return it the very next day and the representative said we cannot return it at all. Stick to a real mattress company guys, you get a warranty and over 30 days to try it out. These people mistreated and disrespected us on the phone.

Do not and I mean do not purchase any furniture from Ashley. They are the world’s worst. I purchased a sectional sofa online recently. I did the drop off delivery in which I unwrap and set up sofa myself. I took the plastic wrapping off the sofa and found a large tear towards bottom of sofa. I unwrapped the chaise and found a hole in top of the chaise exposing the frame. I immediately called their customer service was placed on hold for about 30 min then automatically hung up on. I called several times throughout the day only to have the same thing happen each time. I did the Ashley virtual text only to be told someone would contact me which they never did. I have emailed them as well with no response from them. I emailed the delivery company and was told someone would contact me. Still waiting.... it’s been three days now. I have contacted my credit card company to dispute and reverse the charges. I will also be contacting the Better Business Bureau to file a complaint. I now have damaged furniture sitting in my living room that I can’t use. Their customer service sucks.

HORRIBLE customer service! I sit on hold 30 plus mins to get HUNG UP ON! Ordered a bed frame, foot board and headboard and a dresser and here it is almost a month and they keep telling me the day before my delivery that half of my order will NOT be in until another date! So freeking fed up! Called to cancel the order and got HUNG UP on again. (Despite how angry I am) I not ONCE had an attitude and STILL get hung up on! I DO NOT RECCOMEND ORDERING from this store! HORRIBLE!

I went into the Robert store and purchased a queen bed and a narrow boxspring. After choosing a date for the delivery only partial of the bed was delivered. It took me almost 4 months to receive my footboard. Due to the fact that it was on back order, then they scheduled for a delivery they missed and then twice it was delivered and was damaged. I've reached out to the store, mgr of the store, customer service and no one seemed to be able to help me. It was always an excuse or they stated sorry for the inconvenience. Now it time to make my last payment I'm noticing a charge on my account from about a mth in a half again that was NOT authorized. I'm confused. I tried calling the store and customer service and either I cant get through or no one can see what this 300$ charge is for. I WAS NOT pleased with my experience and I know every one has their own experience with companies. Just be careful. Robert's store is a franchise to the actual Ashley Homestore and if they wont fix it the only option you have left to do if it's that bad is take them to court.

Mrs. Ashley is extremely patient. My mom originally came in for me to purchase bedroom furniture for my children but I had to end up saving the day. Through it all, Mrs. Ashley answered my moms tough questions & the process was smooth selling.

The experience we had with Ashley HoneeStore started out very well when we made our purchase, but when it came to delivery we were very displeased. We still have not gotten all our furniture and it’s been about a month now. And to top it off the associates kept giving us the total run around by giving us wrong delivery dates after we had confirmed the dates via telephone and through messages that we still have. I took off work to receive our merchandise on Friday, March 6, 2020. I waited and waited until I finally called to ask if the furniture was still coming and I was told that it will be Saturday, March 7, 2020 and Wednesday, March 11, 2020. My husband and I was highly upset. So with this being said. Our experience was horrible and I hope this never happens to anyone else.

Worst place to buy anything!! Ordered a chair and a coffee table in mid December 2019.. as of 2/18/20, still not received!! They have changed delivery dates and times each time they were 'going to deliver.' My husband took 2 days off of work to wait for nothing to show up. Customer service is terrible, may as well be non-existent. Cancelled the order and filed a chargeback on the credit card. I will be buying from American factory direct from now on and I'm going to strongly advise everyone to never ever buy anything from this so-called furniture store.

We visited Ashley furniture to purchase a bedroom set and Brian was our salesman. He was very professional and knowledgeable without any pressure that is usually expected from salesman. He took his time to work with us to ensure our happiness and was able to work out a great price for us. We were so happy with the price and ease of our purchase that we ended up buying 2 living room sets and a dining room set from him also. If you plan to visit the store in Robert, La, I would ask for Brian. So it’s been a year and I’m returning to my post. The only good thing about this store was my salesman. Since then 2 of my drawers are not working properly and my bed has fallen completely apart and I still haven’t received the last piece of it to be able to repair the bed myself. I also purchased insurance on all of my furniture, which cost an extra $500 to be told that my problem with the bed breaking wasn’t covered. I’m totally disappointed with my experience with Ashley furniture and will never shop there again and I’d warn anyone else who was going to make a purchase there also.

I had a great experience both times I came to this store. Thank you very much!

My fiancé and I were looking for a sectional for our living room. Mrs. Kris helped us find the perfect couch for us! She asked us what we were looking for and she went above and beyond to help us get exactly what we wanted in the price range we needed! We will definitely be back to see her for our future furniture purchases! EDIT: I left that review when we first got our couch. I definitely take back everything I said and would give this place NO STARS IF I COULD. When we purchased the couch we were told it was 100% covered by insurance if our dogs had any kind of accidents/chewed on the couch, we would get a whole new replacement. Our younger dog chewed a couple spots on the couch and almost all of our cushions have busted open at the zippers, (not because of our dogs or us) so we are being told that they will not replace the busted open cushions and the insurance does not cover bite/claw marks on the couch. Which is not what we were told about the insurance before buying.. I totally understand it is our fault that the dog chewed the couch whatever, but when my cushions are busting open at the zippers it’s ridiculous!!! We shouldn’t be responsible for that, it’s the poor quality that the couch is made out of! I will NEVER purchase another piece of furniture from this place. Should’ve listened to all the people telling me not to go there!!!!

Getting your furniture is a nightmare. The staff was extremely nice.

Great furniture

Ms. Kate (I think that’s her name) was so nice, sweet and very professional. She made our family’s experience very smooth. We ended up purchasing both a sectional w/ the ottoman and a sofa! I would recommend for sure!!!

This is a long review but, should be worth the read. I was given help when needed and it was fairly nice and informative. When I finally made a decisions on buying a sectional I went ahead with the norm of buying one. It was during a black Friday sale i think. I was told that the sale would last all weekend, it was late so we decided to come back the next day. So i went the next day to buy the sectional ...annnd boom the sale is gone and the person helping me said yeah all of a sudden we had a meeting and management said the sale is over (im sure that was a lie I feel)... But she kept her word and price matched me on a cheaper price then the sale so it worked out anyways! Now time for the shipping, when i got the sectional I was missing one part. I ordered 5 pieces for the sectional and was told i was going to get 5 on a specific day and only got 4. It turns out one of the pieces was on back order.. That's kind of some intel you would want to let your customer know right?.. Welp, nearly paid 200 for shipping so I called Ashley Home customer support ( which was fairly easy to get through) to tell them i didnt get everything for what i paid for... i didnt pay nearly 200 bucks to have only 4 out of the five pieces to only show up because i hate myself?.. haha So they said, and i quote "Sure thing we can go ahead and refund your shipping cost for you sir!" okay Great! WOW that's awesome of you guys to understand and refund me for this inconvenience. That was a lie.... called again.. and they keep dragging it on. called again and again.. turns out there is no refund and someone has been lying to me. I'll never see that refund nor will i ever trust the salesmen or saleswomen considering i missed what potentially in the future could have made me miss a chance on saving money. And if they say they will refund you, make sure it happens while your on the phone with proof or else you'll never see it. It seems like a ploy to just get you off the phone. This experience would have been 4 stars if I would of simply just got the sectional on the day i paid for it to be there for.. with NOTHING missing.. I should say up right it was a 2 and a half star experience considering I was being lied too a few times. Though i know this inst consistent because usually they are pretty good.

Long wait times topped with delays delays delays. Ordered my furniture on the 18th of December and as of February 12th we still haven't received it all. I will never shop here again nor recommend this shady establishment to anyone. Go to Rooms To Go.

Large selection of fine furniture. Nice prices.

If you want to receive your product right away you should shop somewhere else. Been waiting 6 weeks for my mattress and box spring.

Bought a bedroom set there. OK liked it. Price good

If I could rate it 0 stars I would! This is the WORST possible furniture company there is. I bought furniture paid in full I was given a delivery date, and I even recieved an email confirming they would be at my home between 11-2. No on ever showed up even after I called customer care 3 times and all 3 times they told me I was next in line for delivery that day. The next day I called only for them to tell me they never had my furniture to begin with stating it would be another few weeks before I recieved it. This company lies, there is zero teamwork or collaboration, and they have no regard for customers. Its pathetic that I had to pay so much for delivery service and never even recieved the service. The worst part is no one had the decency to even call and tell me anything they just let you sit around and wait for orders that are never coming.

Friendly knowledgeable staff

We had a wonderful experience shopping at the Ashley Homestore in Ponchatoula. Ms. Chris was so helpful and just an awesome salesperson. We got a great deal on an amazing sectional with ottoman. I am so excited that we got to add the 5 year protection plan. I highly recommend getting it. If you're in the market for furniture, check them out. I guarantee you'll find something you love.

WORST experience! I ordered a sofa from the online store at the beginning of the month. They called to reschedule the delivery twice on the second time stating it would take an addition 3 weeks (this was after already waiting 1 month!), they were originally supposed to deliver within two weeks! Upon calling to cancel the order and to give them an opportunity to make it right and possibly keep me as a customer, I first waited on hold for 30 minutes, then they told me they would not give me any type of discount not even the delivery fee so I asked to speak to a manager, the lady hung up on me! Called again, waited another 30 minutes and finally just canceled the order. This other lady did end up giving me 20% off my last purchase. The whole experience was a nightmare and I ended up wasting a month of my time expecting the couch only to have to start looking all over again.

I have been purchasing furniture from this Ashley store for many years. I made an additional purchase last November. I was treated with the utmost rude and umprofessional manner I have ever experienced anywhere anytime in my life. The unrelenting rudeness and lies prompted a cancellation of both the financed portion and the credit card portion of my furniture order. This refund process started because of an unauthorized charge on my credit card that I was told I would recieve back but never happened because the credit refund was never submitted to corporate to process. This was a lie. It was a lie because the customer relations department at corporate continued to tell me they had no record of any refund credit in process. Ultimately my credit refund swelled to $760 which Angela would not submit to corporate for my refund although every conversation I had with her she promised that the correct paper work had been submitted. Additionally whenever Angela swore the refund process was underway I immediately contacted corporate who again told me nothing was being processed regarding any credit or refund for me. Corporate agreed with me that I was being lied to on multiple occasions. Finally after being connected to Lydia Smith at corporate she listened to my problem and processed my refund which I received in less than two days. I am now done with that store and the lies and deception that I incurred as a good customer. Also one day when I was there a woman came into the store and asked for help to get her mother out of their car and into a wheelchair. This wheelchair is the store's wheelchair for the purpose to help handicapped customers to get around the store to shop or pay a bill. The woman told people that her mother had cancer and was weak from her treatments. The employees offered no help for the woman and when told that her mother had stage four cancer, the response she got was "Yeh well good luck with that" and the employee turned away and left these two women to fend for themselves. This store and these employees are rude, biased, unprofessional liars. STAY AWAY THEY DO NOT DESERVE YOUR BUSINESS. Shop at the Elmwood Store. The people there are worth the drive. You will be treated as a customer with dignity and respect not lies and deception. Dennis M. Scaccia

We had Kathy as a sales rep, she was great! We bought a home in Ponchatoula and need to furnish a 6000 sqft house. We bought a large sectional, a table and chairs for our breakfast nook and a desk for my husbands office. We will need to buy more, but want to wait until we move in. We will definitely be back to see Kathy. I will also add, we had been to a few other stores before going into Ashley, my parents had bought from Ashley in the past and didn’t have a good experience, so it was the last place we went to. We went to a large mom and pop furniture store in the area and as soon as I walked in, their rep started to speak poorly of Ashley. That sales technique was 50% of his sales presentation. I have been in commission sales 25 years, I thought that was pretty tacky, it actually made me WANT to go to Ashley. We bought a table there and left. When I went into Ashley I was greeted by Kathy and it was a much better experience. We ended up calling that other store and canceled our order. I found a table & chairs that I liked much better. Better quality, better service, faster delivery time, better prices. If our delivery goes smoothly then this will be our go to location for all our other needs, Kathy was a pleasure to work with and we really liked the store overall.

Excellent customer service quality furniture all staff friendly and helpful great prices

Well I came in to look at a power sofa after not getting greeted at the entrance I found what I was looking for an decided to look at other things for my wall . I noticed how others were entering and was asked did they need any help several times and as I continue to look around other guests were looking around and was asked can they be helped. I’m close by 5 feet sometimes 10 feet away and never was asked can I help you sir .I had to go to the front desk and the young lady asked me have I been helped she then call for the very nice gentleman in the white doctor coat that answer my questions and got me the items that I needed off the wall. Now as I think about the power sofa I am looking elsewhere before I come back to decide whether I want to buy thereOr somewhere else. On 1/25/20 2:00 pm

While trying to decide on our furniture we went to the store twice. First Kathy was very helpful, then Alvin was as well! They were very informative but not pushy like some stores are. Will definitely buy from them again!!

Great customer service experience especially from Alvin, my salesperson. I've shopped there twice in the last year in a half. He goes above and beyond to provide a good customer experience. Ashley and Angela were very helpful as well!

Placed an order for a couch and ottoman. Received a text from Ashley for me to pick from 3 dates for delivery. I picked a date and got an immediate reply confirming my delivery date. When I checked the day before delivery was scheduled I was informed that the item had not been received at their store for delivery. I called a number provided in the text to check on the delivery, and was told this is a huge nationwide problem. Will think twice about using Ashley again.

Ordered a full bedroom set for my daughter, everything was delivered as scheduled except the bed slats which are needed for the bed to be used... Adrianna stated that the slats would be delivered the following Thursday, (in which I have a voicemail verifying this) also the delivery guys stated they would be back Thursday with them.. Did not hear from Ashley furniture, so I called them to be told by 1 person it would be Jan 29th... To get transferred to another person that said Feb 1st... to be transferred to the purchasing store to be hung up on... Really my daughter can't sleep in her new bed..

Ashley HomeStore so far came through for me. I made changes to my order by adding additional merchandise and they didn’t charge me with extra fees. The only reason I gave a 4 star because my original delivery date was two different dates for the same sectional. I hope that my furniture delivery date doesn’t change again.

Greg our salesman was a class act. He was very knowledgeable while helping us find our recliners. We wound up buying two recliners!!!

Alvin was extremely helpful and low pressure approach to helping pick out our selection and closing the sale.😃

Bought an ottoman from this store at the end of November. Our first estimated delivery date was December15th. They pushed it back to December 30th. After confirming the delivery time and date three times (December 30th between 4:00pm and 7:00pm) it’s a no show ... My husband calls them because noone from Ashley furniture bothered to call us to let us know the status of our delivery and he finds out that it is pushed back to January 10th. They might be able to deliver sooner but we’ll have to call them back to see if it is really possible... Over 6 weeks wait for an ottoman delivery ! Absolute nonsense. Last update : it is January 10th and again, no ottoman. Next delivery January 17th. What a joke !

Toni provided me with exceptional customer service. She searched around to give me the best deals while meeting my overall needs.

Wife was told by an Ashley Associate on the phone to go here to order a new couch cushion for our couch. The people there told her because she didnt buy it there that they cant help her. This is the same as buying an iPhone at Best Buy and going to Apple and them saying sorry we cant do that because you didnt buy it from us. The cushion was orderable because we were able to go somewhere else thankfully and they did it very professionally and nicely. Have never had a good experience at any Ashley owned stores honestly. This is no high end furniture, so why they act snotty and arrogant I have no clue. Have had much better service at all the nicer stores.

Ashley Furniture is absolutely horrible. I have been waiting 2 months for my accent cabinet. 1st delivery date 11/30: Delivery time was from 9am-5pm.........didn’t arrive until 9:30pm and the cabinet looked like someone put it together with their eyes closed. Sent it back and rescheduled. 2nd delivery date 12/5: Didn’t get a call until 330pm that day saying my product was on back order. Rescheduled again 3rd delivery date 12/18: Called to confirm delivery at 9am. Was told it was on the truck.........6pm rolls around.....no delivery......9pm no delivery. Called and was told they could not make it will be there two days 4th delivery date 12/20 Was told when I called to confirm that my product was not even in the warehouse. Was going to need to be pushed back to Christmas Eve. 5th delivery date 12/24: Was pushed back again because they were over loaded. Cannot ever get on the phone with a supervisors. Really rude customer service. Was promised would be here on 12/26 6th delivery date 12/26: Was told was on back order again and will not be here until 1/2. I will never buy anything from Ashley furniture again. Their customer service is hard to get in touch with and have no answers to help. They will lie to keep your business. I will make sure to keep spreading the word about how terrible this experience has been

Principle? Purchased a guest room bed (headboard, frame, foot board) box spring and mattress. ~ Delivery was one week later than promised AND they delivered the WRONG bed. Returned / Cancelled Order Store manager was very nice so even though we had to put guests in a hotel that weekend my wife decided to go back to the store, spent a little more time and a considerable amount more $ money $ to purchase a more expensive (better quality) bed. ~ 2 days before scheduled delivery date we were told the mattress would have to be ordered and would delay delivery. Called to cancel order and we were Assured bed and mattress would be delivered on scheduled date - they would find the mattress at another store or warehouse and get it to us. Our first guests said they enjoyed the comfort of our guest room. Second guests were thankfully, a bit more honest and said, bed seemed to have been a floor model due to 'un-eveness'. Made a call to our first guests who begrudgingly agreed and said if they'd realized it was a new bed they Certainly Would Have told us. ~ We slept in the guest room and we were both rolling into the center of the bed all night. We did not Pay a lower price for a floor model - We were not told in order to keep our order they would send us a floor model. Now, ready to buy chest, end tables, and 2 recliners - Ashley is a bit less expensive on some of these items than American Factory Direct but Fool Me Once? maybe, twice, Should have known better - but Nope, not even to save a couple hundred dollar$.

I am a new homeowner and ordered a new bedroom set & mattress about 2-3 weeks ago. My items were supposed to be delivered today, December 3rd, a few days before my housewarming party. I just received a phone call from Ashley stating that my items will not be delivered today and the next available delivery date will be December 20th. I am so disappointed and upset with Ashley Furniture and will NOT be doing business with them ever again. You do not call me the day of delivery to tell me my furniture won't be coming in until almost 3 weeks later. It is now the 17th f December and my furniture was supposed to be delivered today. received a voicemail at 5:33pm last night stating that not all of it was available and that some could be delivered today and the rest would be delivered on the 27th of December. This is completely unacceptable and I will NEVER order from this place again.

Update: I went to the store in Ponchatoula bc I was getting conflicting info from the call center and the delivery department. I was told at that time my issue was escalated. I was also informed that although the warehouse message said we would get our nightstands and dresser today that the only item in the manifest to be delivered was the dresser. Ok. The store told me the dresser on the 11th, the rest on the 17th. Ok. So today... nothing delivered. My husband calls the store and she’s not sure what happened but we have to wait for the manager to come back on Friday. No, we really don’t. I emailed the guy that responds on here and that manager guy to cancel this order. If our money isn’t refunded ASAP, it’s the BBB next. So many complaints about delivery on here, looks like that department needs a good cleaning. We will never be back. Original review: The sales ladies were fine, I guess I'd really need to rate the warehouse and their inability to provide service to the customers. If you order a bedroom set and mattress, is it really such a crazy idea that those items get delivered together? At the very least the bed, base (rails), and mattress. Am I supposed to sleep on a bedframe for week? We ordered and paid for these items about a month ago and delivery still cannot be scheduled correctly. The warehouse advised my husband that they don't hold pieces of your order until it's all ready to go together, they take from your order to complete another and send out. At some point, within a freaking month, all of our ordered items should have been at the facility. Unprofessional and unacceptable.

Ashley Colly was excellent. We will be going back!

Update 12/6: Another day, another cancelled delivery appointment. When will we get the rest of our order!!! UPDATE 11/30: Another two cancelled delivery appointments. The most recently being yesterday without a call or notification. Spouse waiting during the 11:00-2:00 pm time frame. Lets review, my original purchase was made 8/30, and I have yet to be made whole. Ashley HomeStore of Ponchatoula I am paid in full and this is beyond ridiculous. I have already filed a complaint with the better business bureau. I will be attempting in the coming weeks to get my money back or some sort of retribution for this. Original review 10/16: Man this experience has been terrible Came in after purchasing a house and spent $5300. Couple weeks later I spent another $1200. I’ve only received 50% of my order. My complaint is in the lack of communication. I’ve received numerous calls regarding delivery dates with the most recent being today 10/16. I took off of work to be available for delivery. No call or communication. Up until last week I was able to call the store to get ‘some’ information. Now it forwards to a automated system that DOES NOT pick up. I’ve sat and let it run for over an hour just to see how long it would leave me on hold. I’ve emailed the owner, without a response. What frustrates me most is that Ashley furniture has my money, I’m paid 100%. And yet the lack of customer service after the purchase is terrible. I will not be recommending this establishment to anyone. And next time I need furniture I’ll take my business elsewhere.

This franchise charged us more than advertised on its website. We cancelled immediately. We then found our credit card had already been charged. Months later they gave us a partial refund. They had charged us a cancellation fee. We had signed a contract. The fee was in the fine print. It would be upheld in court. We lost the money. It was our fault but we will never make the same mistake again.

Do not I repeat order from Ashley they will rip you off my fiancee and I went to purchase a Bluetooth sofa and loveseat but when we got home the money the acceptance now program wanted us to pay on 2,684.00 was 348.00 a month which was double compared to furniture Mart so we decided to cancel the order which we purchased on black Friday wasn't going to receive it until December 14 what a joke and then a payment would be due after we initially put down 268.99 so now they tell us it's 10% of the total order to keep our money no good dogs will never shop here ever again

Horrible customer service nobody knows what’s going on. We can’t get anyone to get a manager on the phone. Each department we talk to says it’s not their problem. We spent 2600 dollar on a sectional was told it’d be delivered on 11/29 it gets to the house and we’re missing a armless loveseat section and our wedge piece has a broken frame. We called the so called customer service department just to have been told 3 times now that it would be this day but no one ever scheduled it. So the day keeps getting pushed back why schedule for part of the sectional to delivered that makes no sense. This company is a joke my husband said if he was this bad at his job he wouldn’t have a job.

Well the actual purchase completion experience was a drudgery. The sales person had to spend an excessive amount of time completing the sales documentation. My wife and think your selection and prices are exceptional but the final purchase really needs to be simplified to give your sales staff more to be with customers rather than dealing with your draconian paper work. It is my opinion that your processes may well be a detriment to your business model and profits. Malcolm Lloyd PhD

Went to look and add some pieces to our home. Thanks!

Overpriced furniture and check out is a pain.

UPDATE: After dealing with several agents, our couch was to be delivered Oct. 24th, they called LESS THAN 24 HOURS BEFORE DELIVERY and canceled, pushing us back another week. 9 weeks post order, not the 6 we were quoted. If I could give a no star review, I would. We bought roughly $2500 worth of furniture and after four weeks of waiting we were told that, at minimum, it would be an additional two weeks before they could tell us when we would get our stuff (our promised delivery windows was within four weeks of purchase). They refused to refund any money outside of the $150 delivery fee, and had no sense of urgency to remedy the situation. The communication between the store and myself only existed if I reached out first. If you like the idea of furniture, shop here. If you would like to purchase furniture for use, shop elsewhere.

My wife and I looking at sectional at the Robert, LA location. We had picked one out but it was just a little big for our living space. The sales associate looked it up in the computer and noticed a new piece was available for the sectional that would make it smaller (a love seat attachment). We were hesitant not knowing the timeline of this new piece so we were about to walk out of store and the sales manager Ashley guaranteed that we would have everything delivered within 4 weeks. This was a complete lie to force us into a purchase. We received only half of the sectional after we asked them not to do this. We have called to speak to a manager and no one will take our call and now have even started picking up the phone and hanging up. Yes, you know who you are. The manager is always out or all of a sudden had a schedule change. Customer service says the piece won't be available until Dec 19th. This will be over 2 months not 4 weeks as promised. This has been a horrible experience and lets hope we actually get the furniture piece to complete our order. I will be filing a formal complaint with the BBB so they understand this is not how you treat a paying customers.

Big Ashley store, helpful staff

This has been and AWFUL experience. I have been waiting on furniture with no communication with the store unless I reach out to them. I have now been given 3 different dates. No one picks up the phone when you call it goes to a voicemail and no one calls you back. It is the LAST time I buy from Ashley. Very little communication with my sales person who still has sent no confirmation. OH, by the way! They apparently don't have a district manager (or so I am told) to speak with. Lesson learned!

Awful return/exchange policy. I hope you like the mattress you purchased because there is no going back! This was absolutely not disclosed prior to my purchase. Never again. I’d rather sleep on the floor than my chime elite mattress... it would most likely be more comfortable!

I am not a happy person with my purchase. I paid in advance and took over a month to get what I purchased Don't buy there

Big selection, salesman was not helpful

High pressure sales methods with hovering “sales consultant (Kathy Alack)”. Felt like a used car dealership. My wife found a sofa she liked but it would take 4 weeks for delivery. So we decided to shop elsewhere. We found another sofa that wasn’t as nice at another store available for purchase that day. We decided to make an offer on the floor model at Ashley. We called Kathy and offered to buy the floor model. She agreed to sell us the floor model. Drove back to make the purchase and she then tells me I can only have sofa if I buy the whole set of 3 (sofa, loveseat, and chair). What a waste of time. But it seems like that is how this place works.

A gorgeous furniture store

Ordered a sofa around Christmas got it 2 months later. The sofa is awful it sinks when you lay on it . Worst sofa ever. And it's financed so gonna pay a fortune for junk. Already need a new one.

Good

My fiancee and I spent over $5,000 on new living room furniture at the Ashley Store in Ponchatoula, LA. We were told on July 9th our furniture would be in by the end of July. I called to see if that had changed and now I'm being told the second week of August. So, we will have nowhere to sit as a family in our new home for over a month. All other furniture we purchased elsewhere and all were delivered within a week. This is absolutely ridiculous and for the money we spent on the furniture, plus delivery costs, we will not be recommending Ashley at all again. If you're in this area we would implore you to choose American Factory Direct. And I'm not emailing my information to an email that looks fake either! WTF is wrong with you?

I bought 3 rooms of furniture at this location. Great prices but poor salesperson.

We purchased a sofa and love seat online. Right after they received our order, they tried to sell us a warranty (in addition to Ashley's standard warranties) for $329.99 for 5 years. The catch is, they'll only honor your claim if they consider it to be your fault. If it's normal wear and tear, this warranty will not cover it. For instance, our friend had a seam loose, requested a repair, and was denied. We declined the coverage, and Rick was very gracious and polite about it. The reason for the 1 star is our dealings with the delivery person, Tasha (she refused to give her last name when I said I'd report her to corporate). It took them 2.5 weeks from the purchase date to deliver. This is because Tasha asked whether they could deliver Friday or Saturday, and I said Friday afternoon, because I was busy all Friday morning. Sure enough, the automated call came, and the only options were to accept a 3-hour Friday morning delivery time slot or call the store. When I called, Tasha told me I had only "requested" Friday afternoon and that now they were all booked for Saturday. She never told me in the first call that I had to devote entire business days and couldn't request time slots. The earliest I could now request was the following Tuesday, when I already had appointments scheduled. So I said Wednesday, and she said I'd receive a call Monday confirming a time slot. No call came Monday, despite my husband calling late Monday afternoon and her assurances to him that we'd receive a call that afternoon. The automated call came at 7:47 AM Tuesday, the day before the scheduled delivery. Of course, it was when I already had appointments scheduled, so my husband had to drive an hour home from work to accept the delivery. Piss poor customer service to expect people to block off entire business days and not confirm until 24 hours prior to delivery, Tasha. Though the delivery man was very nice and helpful, they did leave 2 connections in the love seat unplugged (power lumbar support and head rest) and left 1 small plastic bag. I must say, though, that our dog was barking at them the whole time (from another room), so they may have felt rushed. All in all, this 1-star rating is Tasha's fault.

We love our new bedroom set and the service we received was phenomenal. This showroom is awesome and we will definitely be back for our next furniture purchase.

Awesome experience, great customer service, beautiful furniture, will be back...

Great buys here. I love it.

Nice and large selection of anything a home could need

Farmhouse style

Poor quality furniture, do not buy the warranty and the staff are rude!

Very rude

DO NOT BY NO MEANS GO TO THIS STORE!!!! I brought a living room set from here and when we got it a week later the originally told both the love seat and sofa had rips in them and the sofa had a broken board underneath. It has taken the 2 months of me calling them and tracking them down to try and get them to make it right!!! By far the worse customer service and the rudest people I have EVER dealt with!!!

DO NOT order from Ashley Furniture Industries, Inc. I payed for a King size bed frame and mattress they brought a Queen size bed wouldn't refund my 100 dollar delivery fee.. even though nothing was delivered!! Then they went ahead and charged me AGAIN TWICE FOR A BED THAT WAS NOT DELIVERED. THEY TOOK MONEY TWICE FOR FOR ONE BED THAT I DON'T HAVE!! Yes we've contacted the bank they still owe the refund and for the amount that they double charged! If you like horrible customer service, paying for things and not receiving them and being changed for things twice for something you don't have and being told... ohhhh well.. Ashley Furniture Industries is for you.

Sales woman was not knowable about products and spent so much time trying to find info that we just left the store.

Kathy was great. We bought a sofa, she was very knowledgeable. I would definitely recommend Ashley Furniture and Kathy.

Too high

Very large selection of furniture. The employees were very nice and helpful. Was never pressured and was allowed to browse at my pace.

They have a great selection and great prices. The staff is very friendly and are awesome to work with in finding what you need.

It was very friendly experience and informative.

Great furniture, reasonable prices, and personalized service. Enjoyable shopping!

I am a driver, delivery a load here an you want me to unload this trailer by myself, so all your guys have to do is roll it out in the warehouse an plus I still having back issues to I never be back don't get paid but $15 bucks to help.

Awesome service and very educating discussions with Emily. She treated us very good and her demeanor was abslolutely friendly and helpful ....I will be back

I created an account just to leave a review. I bought about 8000 dollars worth of furniture. Worst customer service ever. There delivery service called and had to push their date back. Then when I got the couch one of the pieces had broken springs. It took over 2 weeks to finally send someone out and then they said it shouldn't take longer than 4 weeks for a replacement. Fast forward to today and it's been 2 months. I call and ask and they say it's going another 2 months wait. So 4 months total before I receive my replacement section. And they never contacted me via email or phone to tell me any of this.They have given me the run around on time frames for every aspect from delivery to them to delivery to me to this replacment. If i could I would send every piece back. Will 100% never ever shop with them again and will do my best to make sure no one else does either.