Ashley Store | Ponchatoula, LA 70454

Great customer service and delivery process.

Great showroom. Friendly customer service.

It was wonderful, very polite people understanding and worked with me. You couldn’t ask for a better store better I’m grateful for the person I was feeling for because you treated me with excellent care and very respectful

Had a great experience! Brenda Suggs was very patient and knowledgeable about the recliners. She educated me on the different recliners and options available so could in turn prepare my husband before actually bringing him in. We all know how most men don’t like spending too much time shopping! She made my job easy and saved me $$$

Read the reviews before buying!!! You will likely either get the wrong order or the scheduled delivery changed several times to include still not getting your order after several changes. They pawn all of this off on a third party which sends you in a goose chase. The buying experience was good. We had Bennet who went above and beyond to help accommodate us on our order.... that's the end of the good We were scheduled to get our order within about 2 weeks. We sat at the house when half of our order came in. The delivery guys spoke very little English. They sent the wrong chair that was nothing like the one we ordered.The delivery people are apparently a third party and told us we needed to figure it all out at 6 pm (everything was closed) or we needed to sign for it. Ultimately we refused the order. The next day I called the store who told me they no longer have anything to do with the order and gave me another number to a "guest services " which is also another third party. I called guest services and was put on hold for over 45 minutes. Ultimately they "fixed " the order and it was scheduled to be delivered in another week. They redelivered the same wrong chair. I called guest services again and was told they never updated the order. I was told they have to wait on ANOTHER third party to give them an estimated shipping date before getting another delivery date. I also checked the second half of the original order and was told the delivery date on that order also wouldn't make it at the date already given. Update.... they rescheduled again on one order pretending their was never an order put in despit it already being changed several times and the other order was apparently canceled the third time it was supposed yo be delivered. We are out a lot of money and probably won't get it back without a lot of headache. Will update. Ashley Furniture responds to these reviews with a number/email which you never talk to a real person. I honestly don't see how they can be this screwed up and still in business.