Ashley Store Altoona, PA

My wife and I had a great experience at Ashley Furniture, Ike Herndon was fantastic throughout the entire process, we were very happy with our purchase!

Wasn’t even planning on buying anything but Ike helped us find the couch and chair we needed and gave us an unbeatable price. We could not be happier. Thank you

Selecting a new mattress was far easier than I imagined it would be. Helpful and knowledgeable sales staff make shopping here a pleasant experience. A big thank you to Tony for the time he invested in our visit!

We had a great experience shopping at Ashley in Altoona, with Jessica! She is a wonderful sales person, so knowledgeable and friendly!

Jessica was great. She was very helpful with reading our minds for what we wanted for a sectional and recliner.

Jessica was very friendly & helpful regarding my purchase! I highly recommend Ashley Store! It was a very good first time experience!!!

Never had help from staff was there 20 minutes. Nice merchandise but not worth going back to be ignored. The staff saw me and never assisted me.

Had a great experience at the Altoona PA location. Tony was helpful and attentive to our wishes. Left with new living and bedroom. Our adult daughter was with us, she purchased a bedroom. The prices and savings were very good.

Had Justin and he was an amazing sales person. Will be back for sure!

Had a wonderful experience today with my family, very friendly staff and wonderful furniture options to choose from. Dylan did a great job assisting with our new sofa purchase!

Absolutely amazing experience, this has been the perfect from staff the entire time. It's different having a toddler at 4 yrs old and he's running and jumping and being load but the way the staff interacted with him and keeping things playful and fun was an experience he trully enjoyed.

Dylan Crilly is the best sakes representative I have ever had. AND ONCE spending over $2,000.00. He was still just as pleasant.

Kim was very helpful!

Kimberly Shirley was a great! She was friendly and professional. She was down to earth and helped us find exactly what we wanted. Altoona store.

Very friendly and knowledgeable about their products. Great service.

Kimberly Shirley was amazing to work with from start to finish. She greeted me as soon as I walked in and, after I shared a few details about the style I was looking for, took me straight to the perfect sofa and loveseat set. It turned out to be identical to the sectional I already have in my basement, which I had been trying to find at multiple other furniture stores with no luck. I later learned Ashley is the only place that carries the couch and loveseat version of that sectional, so it felt like a great find. Kimberly made the whole process easy and enjoyable. Hands down a great experience.

Great service. Easy to deal with! Very enjoyable experience compared to other places.

Excellent service and knowledgable advice

If you go to Ashley furniture see Ike! He went above and beyond to make sure we got what we wanted.

Wonderful customer service. I would definitely recommend this location!!

Very friendly and helpful. I had checked several other furniture stories and hadn’t found what I was looking for. I found just what I wanted at Ashley.

Very friendly and helpful.Informativebon the bed we purchased too

Dylan was an amazing salesman!! We will definitely be back to buy from him again.

Easy to work with and very helpful.

Ike did a awesome job!

Kim and Justin were very nice to work with and made our transaction go smoothly. Can't wait to sleep on our Purple mattress.

Jessica was so kind and helpful! Very knowledgeable! Great customer service

Kimberly was very helpful in assisting us. She showed us various furniture options and provided valuable information regarding delivery and set up.

The staff at Ashley is phenomenal. I always wanted a sectional for my living room, so I contacted Ashley Furniture. They encouraged me to go to their store in Altoona, PA to see what they had. I explained that I had brain surgery and my doctor won't allow me to drive. So, permission was given to us to continue corresponding through texting, visiting their website, and sending pictures. That was awesome in itself. I explained what I wanted and it was built for me. The financing approval was done, and I'll soon have the sectional I always wanted. I am so pleased with the staff at Ashley, and I highly recommend them!

Great selection. Kim and John were both easy to deal with and very helpful

From the greeting we received upon entering, to finalizing the paperwork, we had a fantastic experience. We will be returning the next time we need furniture!!!

We originally were having trouble looking for a console table that would meet our needs. Our sales rep found a desk that would work perfectly for our needs.

KIM WAS VERY GOOD AND NOT PUSHY WITH SALES.

Kim was awesome! We told her what we were looking for, and she knew exactly what to show us. Ahe even helped us save a little bit by letting us know about financing plans. What a painless and even fun experience Kim made this!

Wonderful customer service. Ask for Ike., i went in looking for a couch.But the prices were so great.I ended up getting things for my bedroom and living room too.

Jessica was an outstanding sales consultant. She took the time to show me many selections and provided several options. I found the right recliner and I'm very pleased with my purchase.

Sales people were warm, inviting, and showed many options in selecting our items before purchasing them.

Dylan went over and above to help me find everything I needed. He is a great salesman.

Great customer service and great people! Purchase was super easy!

Ike was very pleasant and personable. He helped us with our selection, checking out different upholstery and making sure we were happy. Definitely would go there again! Got a great deal on our sectional. Thanks Ike!

Very bad experience at this store. The employees do not care about your loyalty or value your well-being as a customer. A store that doesn't stand behind it's products and only cares about trying to get you to leave with the most expensive item that has the least reliability and quality made product. The management team is trained to be the biggest con artists out there and lie to you, the customer, so you'll trust their input and believe they are actually care about you coming back. Bought a mattress from here a year and a half ago, was not informed it had no warranty or sleep guarantee till 3 months after I had the mattress so basically stuck with it. Even if mattresses are not their main selling product, you as a retail store should stand behind it and want to have your customer return to buy more from you. Will not be coming back here again or shopping at any Ashley furniture store or online.

The staff was very accommodating and made sure we got exactly what we were looking for. Im very pleased with our experience.

We found what we wanted with the help of Kim. She was extremely helpful and friendly. We are looking forward to receiving our new chair. Thank you Kim

I had a great experience with Ashley Furniture! Dylan handled every detail with professionalism but was very kind and patient as I was buying for my elderly parents!

Ike in the Altoona branch is an excellent sales person

I was greeted at the door by Tony. I knew what I was looking for so he led me in the right direction. He didn’t pressure me and allowed me to look around on my own. When I found something of interest I asked him some questions and told him this was my first place looking and can’t make a decision yet. He was very nice and understood. I went to three other places. Next day I stopped in to try the chair out again and told him I had to compare one more time. Tony was very patient with me and understood. I came back and purchased the chair. I was very pleased that I was not pressured. Thank you Tony.

Dylan was really awesome to work with! I’ve been looking at a couch for awhile and he made the entire process very easy and treated my mom and I like long time friends and family. He was very knowledgeable and very personable to work with. Even helped my mom find a table that really fits our large family. Definitely can’t recommend Dylan enough! :)

Dylan is the man!!!!! Helped us so much.

The sales help was the best experience we have ever had with a furniture store.There was no pressure with the sales person and he was very helpful.we will definitely go back for other furniture as we need

Happy with my purchase

We were greeted warmly by staff and my daughter asked to speak with Dylan. Dylan was so easy to deal with and very knowledgeable with the products. He made the entire process easy and enjoyable. They have such a large selection of high quality furniture and other products at reasonable prices. Dylan was able to help my daught and I find the perfect piece suitable for our homes. A couch for her living room and a dinning room set for my dinning room.

Dylan did a great job taking care of us! Great deal and very friendly!

We had a great experience at Ashley Altoona, Jessica was very helpful and aided us through the entire process.

Very personable and professional.

Attentive service and good variety.

Ike was very patient while we made our minds up on which furniture, etc. to go with! Offered different financing and was very knowledgeable on the promos and protection plans. He was an all around great person to deal with and I would highly recommend him! Amy and Rick Johns

Go see Kimberly Shirley at Ashley! She is amazing and found the best mattress deal for us!

Our sales rep at Ashley furniture, Jesica, was awesome! Very friendly and personable, but also very knowledgeable and efficient! We were in and out within less than 30 minutes! The ease of ordering furniture was painless. 10/10 would definitely recommend!

Ike has been amazing super patient and extremely helpful and understanding!

Jessica was very friendly and answered all our questions!

Jessica was great! She did not rush me! Moved furniture around so I could decide on color and style of accent chair

Wanted to say thank you to Ike from the Altoona Pa store. Made my furniture shopping a wonderful experience.

Fast fr8endly. Knew what I wanted and got me a deal

Very pleasant experience working with Tony the first day and Dylan the 2nd day. They made the process of purchasing our new table, chairs and bench simple and smooth. I was at the store 2 different days looking and deciding what I wanted to buy and had a short amount of time to make my decision. They both worked with me to accommodate my schedule and I walked out the door a very satisfied customer and will be back again.

Once again, the service at Ashley was fantastic. I didn’t even have to go into the store! For someone who is incredibly busy being able to make a purchase via text is amazing. Thank you to Kimberly and the rest of the associates who helped make this purchase process fast and easy!

Customer service was Excellent, very kind and eager to help. Not aggressive but ready to assist anyway they could.

Quick and easy manager was well informed

I went in shopping for a bed and Jessica was absolutely the best salesperson I could ask for she and all the other people were so helpful in getting the right bed from the mattress to pillows and sheets. They made my first experience there a dream come true. Thank you all so much!!!

Addison was easy to work with and we are very pleased with our trip to Ashley.

Ashley furniture have a good quality of wooden furniture in modern style and also have traditional style furniture.

Issac was amazing when it came to purchasing our table and gave us a heck of a deal. 100% considering going back to get our couch

Jessica is the best

Jessica was very nice and professional. She was also very patient with us because it did take us a while to decide on the love sheet that we purchased. Thank you Jessica for your time and keep up the good work.

Kim is wonderful to work with. Saved us a lot of 💰

Justin was very helpful and nice to work with

Tony was great! Very knowledgeable and helpful. Excellent customer service!

Amazing job from Jessica! I went in looking for a bed frame and she took me to the exact bed frame that hit everything I wanted!

Our salesperson Kimberly was awesomesauce. Our whole experience was just the bees knees! Very helpful with a sense of humor. !

Justin very helpful Not pushy. Not able to get item in time for holidays but helped in finding something similar

Our sales person was great. He was very helpful and knowledgeable and made sure that we were comfortable with our purchase.

Dylan was extremely helpful in finding the furniture we were looking for!

Kim is awesome!!!!! We had an amazing time with her!! Benjamin was very cool too!! Buying furniture shouldn’t be this much fun!!!!😊

Justin was b very patient and understanding answered my question is appreciated very much

Dylan is always great to deal with!

Kim made my whole experience great. Thank you for showing me the chair that was right for me and completing the purchase.

Excellent service.

KIMBERLY SHIRLEY WAS OUR CUSTOMER CONSULTANT. SHE WAS VERY HELPFUL WITH ALL THE INFORMATION REGARDING THE FURNITURE WE WERE LOOKING FOR. SHE SHOWED US SEVERAL ITEMS AND ANSWERED THE QUESTIONS WE HAD REGARDING THAT PIECE OF FURNITURE. SHE WAS FRIENDLY AND KNOWLEDGEABLE OF THE PRODUCTS SHE SHOWED US AND HELPED US TO MAKE OUR CHOICE OF WHICH PRODUCT WE WOULD BUY. SHE IS A VERY GOOD CONSULTANT TO HAVE FOR ASHLEY FURNITURE.

Sales men were very attentive to what we were looking for. And you can't beat the prices either! Very good experience. We'll definitely go back for future purchases.

Was good experience.. easy to find what you're looking for.. great financing 0% interest for 60 months not to mention low payment way better then any rental to own places

The host was amazing Isaac was very polite very knowing what I wanted and get friendly n informational to what I was looking for and what s true real good guy very polite n work a deal to meet my money even though I was short nice good guy thank you

Had great experience at Ashley furniture store ordering our dining room table and chairs. Justin was very professional and helpful. Will definitely be back.

Jessica was very friendly, knowledgeable and very helpful.

Sales person was super friendly and helpful. Very patient with our kids and ourselves as we made our decision. Great experience!

Tony is knowledgeable and professional. We purchased what we needed and Tony took care of all the details. We will continue to be customers of the Altoona Ashley store.

Kim was absolutely wonderful! She was not only helpful to my wife and me when we were looking for living room furniture, but she was also very knowledgeable about all the products. If you’re looking for a smooth and enjoyable experience buying quality furniture, Kim is your girl!

Ike was absolutely amazing. He was super knowledgeable and didn’t push anything we didn’t want. Totally changed our opinion on the company. We won’t go to anyone else now.

Tony Luciano was awesome

Everyone was very helpful and knowledgeable. Great atmosphere.

I am one happy customer, so thankful for Benjamin going out of his way to assist me, with a lamp I desperately wanted. And he made it happen, he and his general manager. I dont live in the area, but he again went , out of his way to get it shipped to me and I was soooo grateful. So I want to say he's very pleasant, taking the time to assist me and very prompt and professional. So if u ever need a great salesman at Ashley's in Altoona, PA, ask for Benjamin. Thx again Benjamin, it was a great blessing to work with you. YAH BLESS YOU

Fine. Employees very helpful

Ike was an excellent representative for Ashley furniture. He treated us very good and he as not pushy, he let us make all decisions without making us feel pressured into buying our furniture or our bedding. We will definitely recommend Ike and Ashley Furniture to our friends. Thank you Ike

Ike was great...very helpful!

Ike was a pressure-free, huge help to our search for a new mattress. We came in just for that but ended up loving a bedroom set that he helped us figure out how to bundle everything together into a budget that we were comfortable with. He was also a great help when I returned a few days later for some additional home decor items. Hopefully he’s in the next time we come in so he can help us with any future home needs

I cannot recommend Ashley Furniture anymore. Justin, our salesman (also the sales manager) and he was absolutely amazing, informative, and overall just a huge pleasure to do business with. The entire staff team was so kind, so helpful, and extremely patient. They helped us get the best deal on the purple mattress! We’re so excited and so grateful for all of your help! Now will forever have our business here. Thank you guys so much! :)

Jess is the bomb she’s very good at what she does!

Jess was very helpful and friendly

Addison was friendly, non-pushy, and knowledgeable. He listened to what we were interested in and was helpful in steering us to find what we were interested in.

Ike that was there was amazing and was so calm and understing with what we were looking for. I had my young son with me and Ike and the staff were so nice towards him and even tho my son was very energetic the staff were calm and understanding and willing to make everything work to help us to make a purchase.

I was met at the door with a associate from the store. He was very knowledgeable about the furniture that I was looking for. He let me know this particular fabric for the cushion on the chair was washable. That sold me. I brought the complete set.

Great selection, salesman Ike is very kind and helpful. Definitely recommend!

Went in looking for my first couch, and Dylan was quick to help us with exactly what we needed! He was very professional, thorough, and direct, and demonstrated an exceptionally friendly and positive attitude. I highly recommend him for any assistance you require! I'm yet waiting on the couch, so I can't give any details regarding that in this review, but assuming all goes well, I will definitely be back!

My sales person Ike Herndon was wonderful to work with. I wish all sales people were like him.

Jess was very helpful

The experience was great salesman (Dylan) was great

They get commission. They tell you "you'll be taken care of" once they get your money they don't care about you & pass the buck to corporate. They use a third party to deliver. My issue was I ordered by phone after looking on line and paid for delivery. Its cheaper online. The delivery guys seemed to be in a hurry but had nothing to deliver that day. I didn't get to look the recliner over very well and felt pressured. They left after being here not even 10 min & I noticed the furniture wasn't going to match. I called instantly, they could've only been 5 Miles away, but was told they couldn't turn around. I called the store they were of no help. I had to call the main number again & they told me no refunds. They issued me a credit so I hope the chair I get matches. They're not charging me for anything extra to deliver. Prices seem reasonable. Order online and get a better deal. You can have them wait outside then refuse the order so you get a refund. Dont sign anything or be pressured. If you like it then that's great. This recliner is ok but my experience was not. Great price too. Its ashame the altoona store lies to their customers. If you have trouble getting refunded report it to the attorney generals office. UPDATE:Their products aren't made in USA. I was told they were and found a tag saying product of Vietnam. I called the store and got hung up on by a salesman. They are our 1st source of communication and they lie.never again.

Very comfortable with service. Kim was easy to talk to. Worked all the angles to give us what we wanted. Pleased with our new purple purchase😁

Recently purchased a new kitchen table set with chairs, kids bedroom items, and rocking chair for the infant room. The chairs in the kitchen did not work out, rock hard cushions, wanted to return the same day that they arrived... Well they have no return policy, so beware! Spent almost 3k but can't return a few chairs, they offered me store credit...for what? More garbage? Do yourself a favor and go to Park furniture or Levin, better people all around. When i called, got one of the doc operators acting like he was the CEO of Ashley, icing on the cake... Show up for the out of business liquidation. MIGHT GET SOME DEALS THEN!

Addison was tremendously helpful and friendly. He made our shopping experience very comfortable and relaxed. We felt no pressure to purchase, though, he did help us find a perfect living room suit! Thank you, Addison! Looking forward to our new furniture coming home!

Not thrilled with Ashley. I bought all my furniture at Ashley in North Carolina..had no problems. They worked with me on price and delivery. Altoona? Not so much. The issues are too many to list right now, and I'd just say I wouldn't recommend Ashley.

Awesome shopping experience! Ike was the best!

Ashleys in Altoona was great! They helped me get exactly what I wanted. Kim was extra, extra great!

If you have then chance to come to Ashley in Altoona, see Tony! He went above and beyond with his service, and made the process seamless.

Great experience. Super fast and easy. Justin was great and very knowledgeable.

I was very happy and satisfied with my experience at Ashley Furniture in Altoona, PA. I worked with Kimberly who was wonderful. She and the management staff worked with me over a few weeks to ensure I was able to purchase exactly what I wanted at the best price. I highly recommend Kimberly!

I was impressed with the inventory, with so many choices and styles. Addison was wonderful, professional and friendly, attentive and informative. He provided guidance with no pressure, and good intuition when to let me browse on my own, and meet back again. Justin also provided excellent service. Looking forward to doing future business here.

I told the sales person Ike ,what I was looking for in end tables. He showed me some tables,liked the one set. He measured them so I could return home to see if they would fit. I came back and purchase them. No pressure he was great. Even loading them in my car. Thanks, Cheryl T

The salesperson, Jessica, was highly ambitious and very helpful. She made my wife and I feel special and have her undivided attention to us and assisted us with any information we needed.

Sales man Ike was super nice and helpful

Found a great lamp at a great price!!

Amazing and fast service. Isaac and Jessica were helpful every step of the way. Got a great deal on a large sectional and made a last minute change to my order that got updated fast and accurate.

Great salesman. Showed me several different options

Great sales lady Kim. Lovely to work with.

Just a pleasure from beginning to end

About 5 yrs ago we made a very large purchase of furniture from Ashley's over 15k. Ofcourse we got the extended warranties in all of it. We were were told it never expires and if we dont use it within the warranty period we get all that.money back as credit to use anytime we like when buying more furniture. I had accumulated approx $960+ i could use in credits this Labor day I decided to get my grandson a storage beds frame full size for his room. Went to Ashley's of Altoona they had one on the floor I wanted but to my surprise I couldn't get the Labor Day sale price of $1079, I had to pay the retail price of $1399. All due because they were not "allowed" to stack credits with sale items. I was also told they are completely different from the onine store. After I explained I received the credit from his store in altoona not online and the $100 in gift cards I was using was for them damaging my bed I purchased a few yrs ago. I was told by the manager the BEST they could do is give me the bed at retail and apply all my credit to it which with tax cam out to roughly $550 i had to pay. I did get it for 1 yr no intrest though. But I was very disappointed i couldn't get the sale price. And never was i told when i first purchased the maintenance warranties 5 yrs ago you couldn't stack them or use them on sale items. May have to look for another furniture store for future purchaces.

Great service. We came in just to browse. And ended up finding exactly what we were looking for.

Excellent customer service! Very kind and knowledgeable!!

Tony has become part of my family. He’s has taken care of my family and I for years. Fair, honest, and willing to work to get me the best deal.

Ike did a great job, and was very knowledgeable and helpful.

Sales people were very helpful and friendly. They took their time , I didn't feel pressured to make a decision.

Great customer service! I needed a rocking chair for my daughter in law for in her nursery. She is delivering in 3 days, we didn't have time to wait to order one. Our salesman talked to his manager and allowed us to purchase one off the sales floor. This helped us out tremendously. Plus, since it's Labor Day weekend we got 20% off sale. That helped a lot. My daughter in law was so happy when we bought it home and gave it to her, she was crying. Thank you so much!

Great prices and friendly sales people. Only complaint is time for delivery seems unusually long and can’t buy anything on the floor unless it’s clearance. Otherwise good experience.

Kim was so helpful and knowledgeable with the questions we had!! Great experience. Thanks Kim!!

What? 15 minutes to make a purchase ! Nice.

We had a wonderful experience finding a new living room set. Addison was extremely knowledgeable, helpful and pleasant throughout the entire process. We highly recommend working with Addison for any of your purchasing needs.

Isaac did a great job and took his time helping me pick out what I was looking for. I highly recommend him as a sales person.

Tony was very nice. He showed us want we wanted and answered all our questions.

Had a great experience at Ashley. Addison took the time to help me pick out the table I needed. He gave me the all the measurements so I would know if it would fit in my kitchen. He took the time to explain all the options to pay for it. He was very personable which made it easy to ask alot of questions. Would definitely go there again.

Excellent place to shop! They offer so many choices at reasonable prices, and the sales team goes above and beyond to guide you in making the right purchase for your home.😊

Super easy, Elliot was super good.

Dylan was great to deal with and very knowledgeable. He was extremely helpful in choosing a new bed for our toddler and some other accessories.

Ike Herndon was wonderful to work with! We were looking for bedroom furniture and had a budget. He didn’t rush us nor talk us into anything! Ashley Furniture has always come through for us and Ike adds an extra positive experience. Go see him - you won’t be disappointed!!

They were super helpful, worked within our budget, and friendly. We will be back.

Our sales person, Jessica was so nice and patient as we tried every different sofa and she even helped us to customize the sofa to fit our needs

Ike was a superior sales assistant and was both patient and helpful in our decisions!

My experience here was quite pleasant. The lady who assisted me was so kind and considerate. I didn't feel pressured and she was the reason I bought my furniture there. She is a great employee. Sincerely Janet Stonebraker

Kim was so nice to work with. She helped us find the best deal and exactly what we were looking for!

Our sales associate, Jessica, from the get-go was spectacular. She was jovial and humorous and knowledgeable. At the same time she gave personal recommendations very helpful, was not over selling, not pushy by any stretch of the means, great character great personality....a true professional. Andddddd..... She deserves a pay raise, if you ask me and my wife!!🤘🏼🍀🚬

I highly recommend Ashley furniture. Everyone was super friendly and helpful, while still allowing you tge space and privacy to browse at your own pace. I felt like I was getting VIP treatment with all of the accommodations and discounts they offered. Additionally, my couch is coming a week sooner than expected! Great place to buy high quality furniture for the best value!

Had a wonderful experience and my sales rep was fantastic. Highly recommend.

Jim Everett’s was our salesperson. We had such a wonderful experience with him. This was my first time shopping there and I will go back because of his wonderful customer service.

Tony was great, he was knowledgeable and very polite. He let us browse the store and answered all of our questions. Highly recommend!

Salesman (Addison) was very friendly and helpful. I wanted to purchase a recliner chair and get it today...he made it happen!!

I was going to go to Levin like I have every other time I bought furniture but saw something I liked a little better at Ashley. The furniture is nice but I can tell it isn't going to last like the Flexsteel couch I bought from Levin (or actually Wolf Furniture at the time), I'll maybe get 3-4 good years out of it because it is cheaply made. The major problem was they use a 3rd party delivery service so they aren't liable if the delivery drivers damage your property & my driveway was damaged. Levin has their own trucks so I would recommend going there instead because the quality of the furniture is better & they have way better customer service. We were scheduled for between 9-11 am delivery 2nd stop of the day. We got our old couch hauled away that morning & all of a sudden our delivery kept getting pushed back. 9-11 turned into 12-2, then 3-5, then 5-7, I texted their customer service & told them I have been waiting around all day, had to cancel my plans & have no furniture to sit on, only hardwood floors. They assured me that the furniture would be delivered by 7 pm. The delivery drivers didn't show up until almost 9 pm & gouged my driveway badly. I called Ashley's customer service & they said they could only refund $150 of the $350 delivery fee. In the meantime, the driveway damage will cost $500 minimum to fix. They told me they would report the damages to the third party delivery company & their insurance should cover it. I submitted photos, I told them I had proof that I just paid $1000 to recoat my driveway about a month prior, I called to get an estimate, and before I could even get the written estimate to submit to them they said they were not going to cover the repairs because they did not feel we had enough proof. Look at the pictures! How is that not enough proof??? I will 100% never buy any furniture from Ashley ever again. I'll just stick with Levin because I have never had a problem and their furniture is way better quality. Also, I paid cash for the furniture, so just FYI for anyone buying furniture, whether you have the cash or not, go with the financing because had I went with the financing, I could have called the finance company to dispute that there was damages during delivery & by law the finance company would require Ashley to make it right or they would have refunded my money. Protect yourself and go with the financing so that in case they damage your property you have leverage. Lesson learned. EDIT: They responded to this review with the same BS - read the review Ashley, I did file a claim which was denied. And Ashley takes no accountability for the deliveries but it is the company they choose to deal with. Go to a company like Levin that has their own delivery drivers & who takes accountability for the people they work with. Ashley does not care as long as they have your money and can pass the blame. I have this on camera, I think I may go to the Attorney General's office.

Kim Shirley was absolutely amazing to work with in furnishing my new house. 10/10 will recommend to anyone!

Ike @ the Altoona store was very helpful. He understood exactly what I was looking for and didn’t try to “sell” me on products I wasn’t interested in, something I VERY much appreciate! The team in Altoona made the purchase process smooth!

Furniture can be bought anywhere—but kindness, respect, and genuine care are priceless. That’s what makes the team at the Altoona Ashley Furniture store truly exceptional. From the moment we walked in, every single person greeted us warmly and treated us with a level of respect and graciousness that you just don’t find everywhere. Yes, they’re salespeople, but they have a remarkable gift for making you feel seen, heard, and genuinely valued—not just as customers, but as people. John, Elliot, and Benjamin went above and beyond for my husband and me, making our experience not just pleasant, but memorable. We’ve been to many stores while building our home, and this one stands apart in every way. They took the time to listen, offered thoughtful guidance without pressure, and brought such a positive energy to what could have been just another shopping trip. Building a house can be exciting, but it can also be overwhelming. In moments like these, you realize how much the kindness, patience, and sincerity of others can lift your spirits. These three gentlemen—and the Altoona Ashley team as a whole—made us feel cared for in a way that will stick with us for a long time. I will be recommending Ashley Furniture in Altoona again and again—not just for their products, but for the incredible people who make shopping here such a special experience. They are the reason I would choose this store over anywhere else.

Kimberly Shirley was the lady who sold me a couch and I was genuinely impressed with her work, she found me the best deal that I was able to work with and the best couch!! I will never forget the experience, she truly cared and listened to our questions and answered them the best she could, directed us in the right path and made the best deal I couldn’t pass up!! Will be returning and sending people to Ashley furniture for any needs!!

They damaged my property and refused to pay for the damages. Charge $350 for terrible 3rd party delivery. Never buy from here

The salesman who helped me, Dylan Crilly, was able to lead me right to what I needed. He was friendly and efficient and the transaction was fast and flawless.

I went in to Ashley’s in between errands, multi tasking, found exactly what I was looking for with Jim’s help of course. He was great in directing me to the right things.

Jim was fantastic and helped me find a couch in my price range. He didn’t try to oversell me and helped me find a couch perfect for me and my family! I absolutely will be returning to buy my future furniture from Jim!

Poor server

Sales Rep at Ashley did not push a sale on me, but listed the many reasons why it was a very good purchase at this particular time and at this particular price. Kim Was friendly, helpful, and practical. I left and thought of all the things she said, and came back and purchased the item. That’s what a good sales lady does. Just lists the practical pluses and leaves the rest to the customer to decide. Very pleased with Ashleys taste and salesforce. SFStone

Sales team wasn't to pushy on me when I arrived and helped me in the right direction with what I needed

Elliott was excellent to work with! I was in and out of the store within 20 minutes and he gave me a great discount on a loveseat and sofa! Thank you Elliott!

kathy was such a beautiful soul, would definitely recommend their gorgeous furniture as well.

Great customer service. Dylan was excellent.

John and Ben were super helpful and friendly! The store was beautiful and staff was fantastic! 🥰

Everyone was very helpful and knowledgeable regarding our purchase. We appreciated them helping us load the 2 pieces in our truck and giving us good information. Pleasure doing business there.

I recently purchased a reclining chair and a loveseat from Ashley. The pieces are arriving on separate dates, but the Ashley team worked diligently together to ensure that everything went smoothly with my deliveries. Thank you Ashley!

Courteous, professional service. Beautiful showroom.

Jim everetts was a absolutely outstanding guy and such a pleasure to do business with.

Really happy we had Kim help us choose a sofa. She was very, understanding, and kind. Everyone at Ashley was very helpful. Excited for the new sofa.

Jim was a fantastic sales man at Ashley’s Store. He found what we wanted, suggested a few others to look at and let us look on our own without pressure. He was personable and made us feel very comfortable. When he found out we are new to the area he even recommended some food places and near by parks we are going to check out. Store is beautiful and well laid out very happy about our shopping experience today. Thank you again for all the help Jim!

When I went in I wasn't sure if I'd find a couch I wanted, but ended up finding a great fit! Staff is really friendly, Kim was great and helped to make sure I got exactly what I was looking for.

What a great experience my wife and I had! Elliott was such a huge help in our purchase decision! I highly recommend Elliott and the team at Ashley Furniture!

I cannot thank this store enough, especially Mr. Jim. I had never purchased brand new furniture before and had no idea what I was looking for. I was not pressured by anyone in the store to make a decision that day. I was afforded the opportunity to ask questions and sit on as many pieces of furniture as humanly possible. I had explained our financial situation and wouldn’t have funds available for a few days. This did not impact the way that we were treated. In fact, I was absolutely blown away by how far above and beyond Mr. Jim and the store manager went to ensure that we would get every single piece of furniture We wanted with a price guarantee. Through every single step in the process of buying furniture, we were treated with so much respect that we didn’t feel like we were just another number to the store or the salesman, but that this store wanted us as customers for life. With this experience, I will never buy a piece of furniture from anywhere else. I would recommend this store and especially Mr. Jim 1000 times over to anybody Who is looking to purchase anything home related. Thank you so much Ashley and Mr. Jim for making my first real furniture purchase the best experience !!! We will definitely be back!!!!!

Very professional and patient. We came in close to closing just to look at something we saw online and they were able to get us a great price on it and get the sale done quickly. Great people and we have used Ashley before for furniture purchases. Never had any issues.

I had a great experience at Ashley Home Store of Altoona.. James was very professional and helpful. He was very informative and awesome to do business with.. Highly recommend!!

Kimberly Shirley was absolutely the best, helpful in every way, we had a lot of fun!

Ask for Kathy! She spent so much time with me helping to make the right purchase for our home, looking forward to working with her on other pieces for our home, Thank you Ashley Furniture of Altoona,Pa., Looking forward to our new furniture.

Very friendly customer service

Very knowledgeable salesperson. No pressure. Very enjoyable experience!

Walked into Ashley Furniture and was greeted by a very friendly professional sales representative, Jim. He asked what we were interested in, gave us general directions and said look at leisure as he would be available to assist us at any time. As we progressed through the store we found just what we were looking for. Jim was right there to answer all our questions and then we proceeded to the purchase. He was very informative and we were truly pleased! Would definitely shop there again!!!

Jim was great to work with. Everyone was helpful!!

Justin M. Was wonderful. Answered all my questions. Was not pushy. Great experience.

Great selection and prices

We were met at the door and told a few things and that Dylan would be around to answer any questions we had. He was very helpful guiding us to what we wanted. The whole process including financing took less than 2 hours. We bought a sectional and bed frame and headboard.

I absolutely love this Ashley Home Store. Jessica really went above and beyond to help me redesign my space. I'm SO EXCITED for my new furniture to arrive! If you stop into Ashley's ask for Jessica!

Very good service.

The Operational Manager extended a warm greeting and from there continued with great service. I was able to purchase what I was looking for. It was a 5 star experience.

My husband and I had another positive experience with Tony Luciano. He is very personable, providing service without the pressure. We will continue to request him for all of our furniture needs.

Dylan was great to work with.

Very good

This place is awesome, and Kim is the absolute best! She was incredibly patient, guiding me through all the detailed information I needed to make my decision. After two days of going back and forth, looking for the perfect set, John (a Cowboy fan!) was super flexible with the payment plan. He presented all the options, allowing me to choose what was most affordable. Now I'm eagerly awaiting delivery – so excited!😊

Jim has always been so kind and respectful the best salesman I've ever met. I have been to this store multiple times and will only ask for him to help me. I have purchased many furniture items and this store is my first and only stop

Was a very nice experience. Low pressure good price, will shop there again

Jessica was awesome. Very helpful without being clingy. Gave us time to think it over and was super easy to work with. Can't wait to get it delivered.

Kathleen was so helpful with coordinating colors and fabric we appreciated the help! Very friendly staff!!

Friendly and knowledgeable staff. Kim was a great help!

Kimberly was very very helpful with our experience

Shout out to Kathy Baker for putting in the time to help us. She even stayed hours past her shift to lend a helping hand!

Employees at Ashley Store in Altoona PA were so pleasant and wonderful in helping me to purchase lamps. I will be returning there anytime I’m looking for furniture or whatever else they have that I need.

My wife and I had a great experience at the Ashley in Altoona. Thank you Tony for working with us as we picked out furniture.

This was the first time I was in Ashley Furniture. I was with my daughter and she was looking at mattresses. Jessica Niebauer assisted us. She was extremely friendly, knowledgeable, and she wasn't pushy at all. I ended up buying this awesome Purple pillow that is going to make my neck happy. I also like that you can get pre-approved to finance within seconds. I will definitely shop here again.

Our trip to Ashley is always made easy with their helpful staff to answer any questions or to let you browse on your own as you want without pressuring you to make a purchase. After viewing many options, Kathy was so helpful over the phone to make sure we were able to order what we really wanted.

Nice place with a lot selections to choose from, great staff not to mention Justin who helped and walked me through every step of the process extremely awesome and professional.

Jessica was delightful to work with. She was friendly and helpful and never pushy. I highly recommend working with her!

Very friendly and knowledgeable staff! Great, personable service! Jess was amazing!

Staff friendly, helpful and knowledgeable

We was greeted at the door with a nice welcome then proceeded to point us in the right direction to let us browse. They followed up with us shortly after we found what we was looking for. I will be shopping there again in the future

The salesman Dylan was so patient and kind. He was available, but not pushy. He really helped us put our vision together!

Was greeted and helped with everything I needed. Wonderful help and service here in finding the furniture I was looking for.

The manager & Justin took great care of us & got my pap a great deal.

My husband and I walked in and Kimberly greeted us and asked us if she could help. We knew we wanted a loveseat that reclined but that was it. Kimberly showed us multiple loveseats and highlighted the good aspects of each all the while allowing us to form our own opinion on each. It felt like we were shopping with a friend. We ultimately bought a loveseat AND recliner.

Great experience Dylan was so helpful

Staff very friendly as well as the delivery men. Easy financing.

Kathy was awesome! She was so helpful in picking out my new modular unit. She even helped me move other furniture in the store around so I could see how things would look. I will definitely been looking for her anytime I’m purchasing new furniture. She even twisted some arms to help get me the best price! Thank you Kathy!

Everything went well in the selection of some furniture and with the purchase process. Now I await delivery!!

Working with Jim and John at Ashley Furniture in Altoona was a wonderful experience. They helped us find exactly what we were looking for. I can't say enough about how friendly and helpful they both were through the entire process.

Bought a mattress there today. I was in/out in less than 15 min. My Salesman Elliott was awesome in all regards.

Altoona’s Ashley Furniture is wonderful, including salesman Justin! They stand by their policies with ensuring their customer is happy with their purchase. When I purchased a furniture set that “fit” but didn’t meet our needs, Ashley allowed me to return and reselect different furniture. Not all retailers would have been this gracious. I will continue to buy from Ashley Furniture!

Elliott was really helpful! He was not pushy and showed me what I wanted to see!!

Great experience great price!

Worked with Jessica to find a living room suite and a new mattress. We found both at a great price and Jessica always very helpful.

Great experience

Tony was excellent answering all questions & concerns.

Jessica was very friendly and very helpful.

Tony answered our questions, was friendly and professional but was not pushy.

Sales person was very attentive and showed recliners that would fit in the required space. Found the perfect one.

Jim is fantastic!

Nice furniture. Well made.

Jim Everetts is top notch customer sales representative. Made this purchase easy and quick! Just made a 2nd purchase of Jim. Quick and easy over the phone. See jim Everetts for your Ashley Furniture Purchase!

Staff was friendly and helpful, no stress no pressure. Great experience.

Very nice salesman

Great

The staff are great. I worked with Tony and he was very helpful and professional.

Our salesperson Justin, 100000 STARS!! He was great!!

We really enjoyed our shopping trip at Ashley today! We were instantly greeted by Ryan our sales associate and he was so informative and helpful. We purchased some bedroom furniture with his help and will definitely be back when we’re ready to furnish our living room!

Wonderful service and so easy to deal with!

The Altoona Store, and specifically the Manager John and Salesperson Jessica were TREMENDOUS!! They listened to what we were looking for, spent several hours with us as we tried many bedding, sofa and loveseat options. They described the features, benefits and differences between options so we could make the right decision for us. No pressure, caring, sincere, authentic, helpful. We are so pleased with what we chose, knowing we made the best decisions. They took all the time we needed, no rushing. The entire experience was a 12 out of 10!!

Elliot and Justin were so patient and helpful when we needed to buy a new table. Excellent service! The price of the table was most definitely reasonable and the 0% financing was a great option to offset the cost today

Friendly and helpful staff. And they had the recliner I was looking for at a decent price.

Very friendly and very helpful. And no pushy. Which wa awesome.

Tony L. was a knowledgeable salesman that gave of us a great deal on our bedroom set for our daughter.

Very friendly salesmen. They were polite,knowledgeable and professional. Selection was ok. Prices were higher than online. ASHLEY needs to update their POS system. It took way too long to make our purchase. And it would be nice if you had complete packages like you had in the past. I would recommend Ashley Furniture to friends.

Great customer service and good pricing. Thanks Tony for your help

Great and fast service!!

Tony Luciano was a very compassionate, patient and knowledgeable sales person who had our best interest in mind. We are very grateful that we were able to meet and work with Tony. We highly recommend him to all future customers at Ashley Furniture!!!

We are very pleased with the service we received. Tony took his time with us and explained everything. He was very helpful

Good to deal with and very reasonable prices.

It was good I went there with help found what I needed took care of it and I'm all set

All good quick & efficient

Very nice & easy to work with

Make you feel welcome. Once you are in the store. Will leave you alone to do your browsing very friendly to talk to. Once we decided on our furniture speedy checkout time we definitely return from additional furniture

Dylan C. was amazing to work with! He helped me find exactly what I wanted ( including a chest of drawers to match a 7yr old bedroom suite I bought for my mom)and he got me a great deal on everything too. I will definitely go back for the other pieces I need/want for my home.

An absolutely seamless experience from start to finish! Justin was extremely helpful, knowledgeable, and fully understanding of what we needed for a couch along the lines of comfortability and price. Thank you again Justin!

Tony was great and knowledgeable on which furniture we needed to please our pets.

Jessica was very kind and patient while we were looking and coming to a decision. She was not trying to sell us on a product because of price. She listened to our needs and helped us make a decision based on that.

Really cool experience they really have a lot to pick from. I was fortunate enough to work with Jessica she showed me many different options in what I was looking for. Very nice and pleasant to work with. I was very pleased with what I finally picked and the whole experience was very easy. Highly recommend!

Service was great and Jim was great

Staff were knowledgeable and helpful. Lots of furniture on display.

Jim was very helpful and charismatic. Customer service approach was very friendly and not overbearing.

Very nice and helpful

Kind pleasant however not pushy. Very appreciative with business.

Easiest decision! Dylan was super helpful

Tony was very polite and informative! He helped me find the right furniture with affordable financing! Would definitely shop here again!

Very informative Tony was great and easy to relate too. He let the product sell itself.

We recently visited Ashley for a sectional. We went in one evening, chose the set we were interested in and returned the next day to take advantage of sale. When we got there and looked at the model we chose we realized the floor models didn't fit our needs and after changing our minds and chosing several different sets, calculating pricing for all of them in different configurations, we finally found the perfect fit for our family. Our sales associate Alyssa was very helpful and extremely patient with us through all the changes and indecisiveness. Her manager, John was very helpful with all the financing questions we had. Our sectional with the configuration tailored to our family will be delivered in three weeks. Thank you Alyssa and John for all of your help!

Sharp dressed people and great deals. No BS 🤙

Jim made our shopping experience a real pleasure. Friendly and genuine. The store in Altoona is absolutely beautiful! So well decorated giving visuals of options for your home. Will go back again and highly recommend.

We were looking for 2 new table lamps. Ashley had a great selection, and the prices were better than I expected. Staff allowed us to browse and then approached us after a time, which was appreciated. We got a two for one price special as lamps sold as a pair. I'd definitely return.

Absolutely love Ashley Altoona! Best experience I have ever had. Jim was awesome, very helpful and not pushy at all. I will definitely be returning in the future.

We had a great buying experience with Tony who was friendly and professional!

Everybody is really nice and great to work with! Jim was informative and wonderful to work with. He made the process very easy.

The workers are nice and they all have great customer service. They listened to what I was looking for and price I wanted to pay. Second time I bought from this store and had a good experience each time.

They do not stand behind their product. My brand new dining room table, the veneer on the side of the table, is bubbling, and then it started to crack and pealing. Obviously, this is a problem with the manufacturing of the table, it isn't adhered properly on the said of the table. A few months after we got the table, we went to the store about the issue, and I was told to submit it to warranty. I submitted to the warranty, and they told me it isn't covered under their warranty! So I reached out to Ashley's again! And they are refusing to stand behind their product! They said it can't be fixed and it requires a new table, but they refuse to replace it! I am beyond upset about this issue. It is unacceptable. Even more so because we don't even have the table paid off yet.

Found what we wanted! Jessica and Justin both took time to explain all the different details of the recliners. It was during their sale and it turned out to be the right price as well as all the bells and whistles that we required. We appreciated their no pressure attitudes and the time they took to help us think through all the different questions that we had during the selection process!

Great service, staff super friendly and knowledgeable.

Tony was great to deal with. He was willing to offer significant discounts the more we purchased. Not pushy at all and gave you space. If I could, I would buy all of my furniture from him.

From looking to the final sale, we're very happy with our purchase.

It was a wonderful experience working with Jessica, she was very patient and understanding of my concerns and questions. Jessica was such a pleasure to work with and made the whole process very comfortable and easy, I would definitely recommend her to any of my family and friends looking to buy furniture or a mattress!! 💖

Dylan Crilly was very knowledgeable, friendly, and awesome to work with! A+ salesman

Excellent service. Such friendly people and so helpful when you tell them what you are looking for. Will definitely shop here again

Alyssa was wonderful to work with. She took the time to listen to what we liked and disliked. Thanks for helping us fin couches and new mattress!

Jessica was the best!! Very helpful🥰

Salesman was very polite and informative. Ended up buying 2 end tables.

Benjamin and Jessica were so very polite and helpful in getting what we needed. Very pleased and will return again next time! 😊

Tony was fantastic. He helped answer all of our questions and helped guide us into a choice that made everyone happy.

We were given excellent customer service by Evan and the manager as we searched for a new mattress. Patient and polite and no hard sales tactics. It was a great experience.

Ashley was very good to us thank you Ashley for your time

We went into just look & felt very welcomed & no pressure tactics. We did buy.

Had a great experience purchasing my purple plus from Dylan. Highly recommend as they were the only company in the area that had it in stock same day pick up. All others did not. Dylan and his manager went above and beyond to help my fiance and I.

Ashley delivered our new couch and loveseat, set up was quick and the men delivered it professionally assembled . And was delivered one and a half weeks earlier than promised What's not to love!!!!

Dylan was great to work with, very friendly and made it easy! Was able to get us in and out and actually was able to beat online pricing for us! Highly recommend Ashley and if you can ask for Dylan!

Jim was GREAT! Very helpful with all our questions and concerns. He continued helping and answering questions after the sale. The store is beautiful, warm and inviting.

Dylan was awesome to work with. He made sure he understood what our shopping goals and budget were and worked to give us a quality product. We are very excited for our grandson's first "big boy" room. Dylan also helped us pick colors that will showcase his bedroom to it's best advantage. Thank you again, Dylan. We will be returning to you and Ashley's for our future furniture needs

Answered questions to our satisfaction.... was able to get the exact piece of furniture to match what we had purchased 4 years ago from a store in a different state !!! Great folks to work with.

Dylan, the salesman, was very cordial and patiently took his time helping me.

Very nice store with staff welcomingly greeting you as you enter. They provide as much details as you need and don’t make you feel like a burden asking them to repeat themselves as many times as you need. Jim was who worked with us and he was very friendly and I look forward to seeing him again in the future.

Great service great prices quality furniture

Tony was very helpful and knowledgeable!

I had Ashley as my salesperson very polite and really helped out with the sell! Appreciate thank you!

This is a great store. From the moment you walk in, there is someone there to greet you and help you find what you are looking for. I never felt like anyone was being pushy for a sale either. The store is very beautiful with well laid out design, they have a variety of items for your home at different price points. They also have a variety of sales and promotions. Prices are clearly shown on the items. When we were there, James (Jim) helped us find the perfect mattress and accessories for our home. He was very kind and knowledgeable!

Great service and products. Very professional. Thank You!

Elliot was the best he needs an absolute raise

The Ashley store in Altoona is a great place to visit. You never know what you are going to find. All are super friendly, knowledgeable, and professional. Thank you!

Such a wonderful and friendly staff at our local store. Always a pleasure to deal with. They make their presence known, if you have any questions, but leave you be so you can look around. It is so nice not having people hover all over you and just around the corner when you need them.

Nice Furniture and staff was helpful

I was hoping to make an order over the phone so I didn’t have to drive 30 plus miles to the store. Tony made that a breeze. Thanks again

My wife and I had Tony sales associate to help us, he was very helpful and pleasant, would highly recommend Ashley’s Furniture They have a great selection of furniture!! Will definitely do business with Ashley’s again

Great service knowledgeable staff !kimberly was awesome she helped us out and was very respectful and knowledgeable! Definitely recommend Kimberly

Was greeted by an associate,Ashley who took me straight to the over large recliners and I found the one I liked. Only to find out that my Ashley account had been closed due to inactivity. Now to apply for new account!!. Thank you Ashley for your patience and your time.

Great/excellent

Very professional and courteous. Excellent staff and management. Met our needs in an efficient manner. Highly recommended.

Ashley was a lot of help!

Jim Everetts is a wonderful person representing Ashley in Altoona. He is a very knowledgeable, professional and a very patient person. My husband and I would recommend Jim to anyone looking for great service.

Jessica was very friendly and very helpful

I had a wonderful experience shopping for new furniture at Ashley.My salesperson, Jessica, made the sale an adventure. She was very knowledgeable and did everything she could to help me decide what I wanted.

Just wanted to give a big shout out to Jim and the main manager for an awesome experience. And for hooking us up to make some sales. We will definitely be back.

Great service and sales people.

Sarah was able to answer all of the questions we had during the purchasing process at the Altoona store. Protection coverage and financing was clearly communicated for our new furniture.

Great service, employee's are always willing to lend a hand and find you the best deal

Great environment and friendly Staff Ashley is amazing and very helpful and knowledgeable about the products in the Store. Highly recommended!!

Very helpful and patient!!

Our experience has been perfect so far. Dillon P was an excellent help in finding pieces, pricing and delivery. Thank you

Jim was very helpful and we are excited to get our purchase!!

Excellent sales and service.

Great experience… friendly and knowledgeable… smooth and efficient

Worked with me and my wife and found what we were looking for

Good experience Jim was extremely helpful

Ashley and Jessica were superb in helping with style, colors and pricing.

Wonderful to do business with I'd recommend Ashley's furniture to everyone

We saw an ad for Ashley Furniture’s Veteran’s Day sale and then found a living room set that we liked online. After calling to see if they had the set on the store’s floor so we could see how it felt, we drove over an hour and ended up buying even more than we came for! Several people assisted us - Justin did the initial legwork, answering a lot of my questions, Tony took care of us in the store, and Anastashia helped us with a delivery-scheduling issue and truly went above and beyond to make is happy! We feel that the prices were very good and are confident that we’ll be happy with quality. Well-worth the hour long drive!

Dylan was very helpful and knowledgeable. We’re excited to get our new furniture!

Ashley Furniture is the absolute worst retailer I have ever dealt with. Ashley furniture delivered damaged furniture to my home in October and it’s been a nightmare ever since. Ashley Furniture wanted to submit the damage to my warranty, but I refused because brand new furniture shouldn’t be arriving to your home damaged especially when you’re spending thousands on it. The delivery men arrived with no shoe covers on and they said Ashley Furniture doesn’t provide that. The carpet in our home was just cleaned and Ashley Furniture was very inconsiderate that we just spent hundreds to have the carpet professionally serviced. When I spoke with customer service about this, I insisted on receiving brand new furniture, I was told they will make a note about the shoe covers and they had the nerve to tell me I have their “loaner” furniture. I bought this furniture, it wasn’t supposed to arrive damaged nor was it intended to be some loaner program? Ashley Furniture offered poor customer service until I kept calling and expressing concern about the inconveniences that come with receiving new furniture. It wasn’t until then Ashley Furniture offered $50 off or $100 gift card. Fast forward to November when I was to receive the brand new replacement furniture, the delivery men arrived to the second delivery date with no shoe covers. They stated they saw there was a note about it, but again they didn’t have the shoe covers. The delivery men brought DAMAGED furniture to replace the DAMAGED furniture I already had in my home. The furniture they arrived with was worse than what I had originally received. The leg was cracked and the white paint didn’t even match. Ashley Furniture had the audacity to call me a LIAR. Ashley Furniture said it was in the system that I knew this furniture was arriving damaged. No one called me to discuss this and who in their right mind would spend thousands on damaged furniture? I expect brand new, undamaged furniture when I am purchasing new. I shared all this with customer service and they said all they could offer was $100 off. I haven’t even got into all the inconveniences I have had to deal with in this process and on these THREE delivery dates. I had to call Ashley Furniture today to receive my third delivery date. There have been multiple times I was told Ashley Furniture would call and I don’t hear so I have to call them. I do NOT recommend purchasing from Ashley Furniture. I am very regretful and I will NEVER purchase from them again.

Great experience. No pressure just help if we needed it

Tony is great! Very professional, kind & knowledgeable ! He will do u right!

Always kind and extremely helpful.

Jim was wonderful could not ask for any better

Great store awesome to deal with

Great service

Very pleasurable to work with. Wasn't overbearing while trying to look and discuss our options!

My experience at Ashley Furniture was awesome!!! I bought a new recliner chair. Sammy and Dylan were so helpful and everything went so smoothly!!! After going to two furniture places before hand, I will definitely make Ashley my go to place from now on!!! Very satisfied!!! Thank you so much Dylan!!!

We had a great experience at Ashley. Our sales person was very well versed in the products. They also deliver rather quickly compared to a couple other places we looked at for furniture. We definitely recommend this store.

They were very helpful and knowledgeable. Tony never pressured me or tried the hard sale tactics.

We fell in love with the Takston bedroom suit! It can only be found at Ashley and is beautiful! Their Sales Manager, Tony, was so patient and kind! We didn’t feel pressured to make a decision and came back the following day. He greeted us with a smile and within minutes, our purchase was completed! Thank you Tony and Ashley for adding a little love to our home!

Best experience ever

Elliott was very friendly and professional.

We had a very pleasant experience with Sarah at the Altoona store. She was professional and friendly. Thank you!

Miss Sarah and Mr Justin made the experience of buying a mattress an absolute joy! From receiving a wonderful music recommendation from Sarah to laying on different combinations of mattresses and pillows to find the perfect fit, our time spent with them was both fun and informative! And our longtime salesman, John, was there for any additional questions and options based on his many years of experience in the field. Thank you for going above and beyond!

Wonderful staff. Great prices. Should deliver clearance items

First time visiting this showroom, Elliott was very helpful, purchased a powered reclining sofa. I have to wait a month for it to be delivered 😩. Can't give a review on the sofa yet. Stay tuned 😉

Justin was polite, kind, and knowledgeable. He quickly answered all of my questions and got us set up with exactly what we wanted.

Sarah Did a fine job taking care of us!! Thank you!!

Our couch buying experience at Ashley was great! Jim answered all of our questions and helped us find the perfect couch. Stop here if you’re in the market for new furniture.

I worked with Sarah to purchase a couch for my home. She was extremely helpful and kind. She gave us our space when shopping around but was always there if we had questions. She was knowledgeable and respectful throughout our time.

We really enjoy shopping at Ashley. Good furniture at a good price and friendly, helpful employees.

I had such a great experience at Ashley’s in Altoona. The sales associate that I worked with, Jim, was amazing in showing me multiple options throughout the store that would work in my apartment. He was genuine, candid, knowledgeable, and all around professional. I will definitely be back to work with him again as I continue to furnish the rest of my new apartment!

Everyone so helpful. Beautiful furniture! Great sales

Very professional and understanding of our needs. Spent time showing us different mattresses to fit our comfort levels. Would recommend them to anyone needing furniture.

Although Victoria was new to the company, she was knowledgeable, helpful, and a pleasure to do business with

Jim and staff were great. No pressure. Friendly. Jim carried my two chairs and loaded my car for me. Great experience!!

The store and staff treat you like family, 👍

Great prices, liked that they help to match prices. Sales person Sarita was very helpful, knowledgeable, and friendly

We went into the store looking for a specific lamp for my daughter’s dorm room. We were able to take it from the store that day. We were offered a 20% discount and the sales associate was awesome.

Great experience with Hannah and GM John. Very pleasant and informative without pressuring us into decision. Beautiful showroom.

Great place to do business with. Customer service 5 star

The staff was very friendly and helpful

Friendly service. Quality furniture. We found exactly what we were looking for .

Great selection. Easy to work with. Ask for Jim!

Jessica was FANTASTIC! I can't even think of a word that's good enough to describe her level of greatness. Very well trained, intelligent and personable. If you're in the market for a new bed go see her at the Altoona, PA location!

Salesperson was extremely helpful and great to work with.

Hannah was absolutely wonderful to work with and I highly recommend her! She was friendly and very helpful in helping me select pieces and colors. She was available by text for questions and willing to meet me in the store in her day off! Prices were great and it was a very enjoyable shopping experience . Thank you Hannah!

Very cooperative. Was incredibly understanding of what I was looking for with my lack of knowledge. Fair prices.

The team at ashley furniture in altoona were very helpful and extremely knowledgeable of their probuct and had great customer service skills. We will be using them in the future!!

Tony was very informative and helpful. He was able to answer all my questions and advised of up coming sales events. Very low pressure sales .

Jim Everett helped us. He was SUPER patient and helpful. The managers were helpful too. They informed us of an upcoming sale to help us out. I went back three times and Jim was patient every time!!!!! I will ALWAYS go back and ask for JIM!!!! I have nothing but good things to say about the furniture and the service!!!!!!!! 😄

It was great. My sales associate Justin went out of his way to show us everything we wanted and a ton of new things we had not thought about. Great competitive pricing and a wonderful environment to find your new furniture!

We always go to Ashley's in Altoona to find what we’re looking for, not only because of the design and style but also because of the professional and courteous assistance we always get. This time, Jim helped us quite a bit to find exactly what we needed and the best price possible.

We worked with Jim. He was the most helpful person we could’ve asked for. He was honest about all of our questions and gave us his opinions which is super helpful in our decision. If you’re going to Ashley, choose Jim!

Very nice and helpful salesperson, Sarita! Great selection too.

Elliott was extremely helpful, answered all of our questions, and got us some amazing discounts. Frankly, he is also the most personable salesperson I’ve ever dealt with at any establishment. Thanks, Elliott!

Awesome experience at the Altoona Ashley store. Great associates- we dealt with Sarita and she helped us out!

Tony was awesome. Great customer service and very professional. What I like about Ashley is they let you shop but are around if you have questions. You never feel pressured into buying.

Jess very knowledgeable and helpful in the purchase of our new bedding!

The sales person was very helpful and met all our needs. A Great Experience!!

Pleasant shopping experience at Ashley Furniture. Dylan was a great help to my wife and I, in terms of finding the right pieces to meet our objectives then finding us the best price possible for each individual piece. Beyond that, Dylan was able to help secure the earliest possible delivery so that we could get our property fully furnished and livable within a short period of time. We will definitely return to Ashley for our future furniture needs!

Justin was very helpful and friendly. Made the purchase process less stressful.

Walked in immediately to a warm greeting from Hannah. She helped me with what I needed. Great place to shop, and great prices too

Hannah welcomed me and attended to my Two requests: new mattress and 24” high backless counter stool. With no such stools on the floor she suggested a clearance floor model stool which was a possibility. Regarding the mattress, she rolling as needed all questions about type, showed available BeautyRest styles, answered all kinds of questions re: box springs, height of bed frame, overall sizing and explained the costs and differences among the choices. Ultimately , she offered two extra stools at a discount I couldn’t refuse as part of the deals. She was willing to wait for my return on a day after a scheduled medical appointment, which avoided a second trip. All in all I was happy with the whole shopping experience. Hannah knew her job and did it well. She had good sales training.

Justin was amazing!

Very friendly and helpful made our purchase very easy.

Shopping for a table and found exactly what we were looking for at Ashley. Very nice and helpful salesman. Will shop Ashley again!

Justin was very helpful and courteous. He helped me get the best financing and got me out the door in a timely manner

All the staff members were very helpful and not overbearing or pushy. We were given all the time we needed.

Justin went above and beyond to give us a good deal on a dining room table & stools

Good products at good prices and our salesperson, Hannah, was excellent.

Dylan was great to work with!

We arrived looking for a loveseat. Our salesperson Jessica Niebauer was very helpful in guiding us through the showroom. We made our selection and she made the entire process very easy.

Tony took great care of us.

I walked the entire store without being greeted by a sales associate. Made my purchase at park home in Duncansville instead, way better experience.

Had the pleasure of dealing with Tony. He made things very easy and took the time to explain things and gave me a great deal.

Jim was AWESOME!!! He was so knowledgeable and listened to what we had to say! We only bought purple pillows, but we wished we would’ve bought our whole purple set there!!! Just a great overall experience!

Tony was very helpful and knew what products he had per our guidelines. Would have liked earlier product arrival, but out of our control. Thank you Tony.

Worked with Tony he was great! So kind and extremely knowledgeable and patient with us as we bought our first couch. He was able to get us a great deal for the couch we fell in love with! Thanks again Ashley Furniture!!

Was a good experience today..

Sarita was a pleasure to work with. She was patient and took her time showing me what I was interested in. Very positive experience! Will buy thru her again. Brenda Jo

Great experience and service from Dylan Crilly at Ashley Furniture. All my questions were answered, with no pressure to purchase. He really helped us to get exactly what we were looking for!

Elliott was very helpful and answered all our questions. As always, Ashley has a great furniture selection. Totally recommend

My friend and I went in. She was looking for a whole new bedroom suit. And I was looking for some dressers. We had a salesperson whose name was Elliott, He was very kind and patient and spent hours with Us figuring prices on the different bedroom suits. And we went over to the mattresses and that took a while, but he was very people Oriented, we dealt with Tony that night. He was just as awesome and then the following day. We dealt with the store manager John and had an awesome experience with all the people there. Just wanna say we're so glad that we purchased our items from Ashley. They have a great crew of people working there. Debbie P

Our visit to Ashley's was great. We got what we intended to get. The store manager was excellent in assisting us.

Jessica was great! She was very informitive and helpful. She knew the products well and was super friendly. Thanks Jessica for a great experience!

Elliot was extremely helpful, polite and friendly, and even though he is fairly new in his position, he was efficient and made the process go very smoothly. I was very pleased with my experience at Ashley.

Justin was a huge help in getting my item set up and on its way to complete my order.

My husband and I had a great experience at Ashley Furniture in Altoona. Everyone was super nice and very helpful. We went in to find something for our daughter and came out finding many items we loved. We ordered 2 items and they came in really fast. Great experience and great sales staff that work very well together.

Justin was very professional, friendly, and easy to work with

Very pleasant experience. Gentleman showed my friend and I around on both mattresses and upholstery. My friend has a terrible back and he recommended an adjustable base for his bad back which my friend seemed to love.

Amazing service!! Dylan spent so much time helping us choose the best mattress for us. He was very knowledgeable! He answered all of our questions and found us the perfect fit in comfort and price! 1000% recommend 😊

Rob arrived promptly within time frame stated. He introduced himself and asked about the issue we were having. He got to work trying to solve issue. It was determined to be a manufacturing defect. He explained the replacement process. He was kind, courteous, and efficient. 5 Star service guy!