Ashley Altoona, PA
Turning houses into homes is our mission at Ashley in Altoona. We built our store in Altoona so that you can build your home here, too. Our team has been filling homes with furniture and mattresses for years. When you shop at Ashley, General Manager, John Kopera, will make sure your experience is amazing. We want you to love where you live, so our goal is to help you find your own style for a price that can’t be beat. We want you to feel comfortable reaching out to us, and for it to be as easy as possible to get answers about sales, service, and delivery. You can text us any time at 716-296-4334. When it comes to our team, we strive to provide a great place to work and welcome new applicants in the area. After all, if our team is happy, they'll make you happy. We also want to help people in our community, so we prioritize support to local charities by providing kids who need a better place to sleep with brand new mattress sets. We strive to be sustainable, ethical, and to leave our community in better shape because we’re here. In our home, we believe that everyone should love where they live, from inside their own four walls to outside in a thriving community. That's our way of life! Come see us in Altoona, in Logan Town Center, near Peoples Natural Gas Field, home of the Altoona Curve. We’ll be waiting to help you turn your house into your home!
Scam Artists and Criminals. You’d be better off tossing your cash into the gutter.
Very poor customer service. Their finance dept is a joke. They will just randomly stop sending monthly mail statements. I DO NOT recommend to anyone!
Ashley Furniture staff at the store do their best to get you want you want. They're all polite and patient. I can see that they want to make everything work. There's no pushing for product X,Y,Z to increase profits. I'm adding only 3 stars due to their customer service regarding mattress warranties and their noncompliance with Federal and State warranty regulations. After the 1st month of having our mattress approximately a 1"-1.25" bumped formed on the mattress. I contacted customer support and told them this huge bump started forming, it's killing my back and I cannot sleep on it. They sent a tech out to measure it and filed a claim. NOPE. They denied it because it wasn't 1.5". They said unfortuntely the mattress doesn't come with a comfort guarentee. There's a huge difference between an uncomfortable mattress and a bulging bump pressing against your body. I don't care if it's not 1.5" or not. After 1 month of ownership this shouldn't have happened. The Federal Trade Commision warranty guidelines supercedes store and manufacturer warranties when it comes to usability of a product. If it can't be used for it's intended purpose, the product must be replaced. No resonable person would think it's acceptable to have a mattress with a large bump in it after 1 month. The Rep said they don't know anything about FTC guidelines, but they must follow the mattress manufacturers guidelines. Mind you, the FTC holds the MERCHANT not the manufacturer accountable. I made it clear that they must also follow federal and state warranty guidelines too. They still refused to budge. 6 months later, I make a claim again. Finally, it's 2"+ and they grant the warranty. The photos shown are from my first warranty claim that was denied. I added a remote beside the bump for scale.
Went there today to purchase a full sleeper sofa, a friendly staff member named Jessica was very helpful and hooked us up with a good deal and killer Pillows!!! Thank you Jessica you’re awesome we’ll definitely be back when we need more furniture!!!
Ordered a bedroom suit and a couch from Ashley’s and somehow they forgot to order slats to the bed. After waiting for the furniture to come in for 2.5 months already, my items were delivered. I got rid of my old bed anticipating receiving a full new bedroom suite upon my delivery date 7/15. The delivery driver realized they didn’t order the slats to the bed. I received a run around from Ashley’s staff for a full week after reporting the issue. Finally after a week of giving me a run around, they ordered the slats from the manufacturer 7/23 and provided me with an estimated window of 2-4 weeks for delivery. In no world would I EVER recommend this place to anyone shopping for furniture (Unless you also would like to be sleeping on a pull out sofa for a month). I now have a useless bed frame with no slats taking up my entire bedroom and the best they can do is 2-4 weeks for boards… absolutely ridiculous. Horrible customer service for such an overpriced store. Would not recommend.
Couch was put together with staples. Broke down within the first year. Worst customer service ever.
This was one of the most fulfilling and enjoyable retail experiences I’ve had in a very long time. The entire staff was beyond exceptional and are all incredibly personable folks. By the time I made my purchase and signed off on the paperwork, they really felt like friends. If you know what you’re looking for but don’t know your preferred style or color, worry not, they got your back. I must’ve made Jessica walk that entire store at least two or three times but she was absolutely pivotal in helping me to fine tune my preferences & help navigate me toward the exact couch I wanted and the color best suited for my room. It just so happened that they were having a big sale on mattresses that day too. I knew I needed one and my back was telling me this regularly too. So Jessica walked me through their entire lineup and after finding the mattress that best suited my exact comfort levels, we added that to my ticket too. — All I can say is that I should’ve done this a long time ago, a really good mattress is life-changing. Simply put, I’m so pleased with my purchase and the kind of service this team provided, I’ll probably stop in to say hello the next time I’m in the area. I also know they’ll take great care of me the next time I need something for my home too. Oh, and as far as their delivery service goes, those guys were fantastic too. Both deliveries were made much earlier than anticipated & when they text me their 3-hr window, they were at my door at the start of that 3 hour window, not the end of it. Full-circle quality here, from start to finish, my sincere thanks to everyone at that Altoona location!