Ashley Store Altoona, PA

Our experience has been perfect so far. Dillon P was an excellent help in finding pieces, pricing and delivery. Thank you

Jim was very helpful and we are excited to get our purchase!!

Excellent sales and service.

Great experience… friendly and knowledgeable… smooth and efficient

Worked with me and my wife and found what we were looking for

Good experience Jim was extremely helpful

Ashley and Jessica were superb in helping with style, colors and pricing.

Wonderful to do business with I'd recommend Ashley's furniture to everyone

We saw an ad for Ashley Furniture’s Veteran’s Day sale and then found a living room set that we liked online. After calling to see if they had the set on the store’s floor so we could see how it felt, we drove over an hour and ended up buying even more than we came for! Several people assisted us - Justin did the initial legwork, answering a lot of my questions, Tony took care of us in the store, and Anastashia helped us with a delivery-scheduling issue and truly went above and beyond to make is happy! We feel that the prices were very good and are confident that we’ll be happy with quality. Well-worth the hour long drive!

Dylan was very helpful and knowledgeable. We’re excited to get our new furniture!

Ashley Furniture is the absolute worst retailer I have ever dealt with. Ashley furniture delivered damaged furniture to my home in October and it’s been a nightmare ever since. Ashley Furniture wanted to submit the damage to my warranty, but I refused because brand new furniture shouldn’t be arriving to your home damaged especially when you’re spending thousands on it. The delivery men arrived with no shoe covers on and they said Ashley Furniture doesn’t provide that. The carpet in our home was just cleaned and Ashley Furniture was very inconsiderate that we just spent hundreds to have the carpet professionally serviced. When I spoke with customer service about this, I insisted on receiving brand new furniture, I was told they will make a note about the shoe covers and they had the nerve to tell me I have their “loaner” furniture. I bought this furniture, it wasn’t supposed to arrive damaged nor was it intended to be some loaner program? Ashley Furniture offered poor customer service until I kept calling and expressing concern about the inconveniences that come with receiving new furniture. It wasn’t until then Ashley Furniture offered $50 off or $100 gift card. Fast forward to November when I was to receive the brand new replacement furniture, the delivery men arrived to the second delivery date with no shoe covers. They stated they saw there was a note about it, but again they didn’t have the shoe covers. The delivery men brought DAMAGED furniture to replace the DAMAGED furniture I already had in my home. The furniture they arrived with was worse than what I had originally received. The leg was cracked and the white paint didn’t even match. Ashley Furniture had the audacity to call me a LIAR. Ashley Furniture said it was in the system that I knew this furniture was arriving damaged. No one called me to discuss this and who in their right mind would spend thousands on damaged furniture? I expect brand new, undamaged furniture when I am purchasing new. I shared all this with customer service and they said all they could offer was $100 off. I haven’t even got into all the inconveniences I have had to deal with in this process and on these THREE delivery dates. I had to call Ashley Furniture today to receive my third delivery date. There have been multiple times I was told Ashley Furniture would call and I don’t hear so I have to call them. I do NOT recommend purchasing from Ashley Furniture. I am very regretful and I will NEVER purchase from them again.

Great experience. No pressure just help if we needed it

Tony is great! Very professional, kind & knowledgeable ! He will do u right!

Always kind and extremely helpful.

Jim was wonderful could not ask for any better

Great store awesome to deal with

Great service

Very pleasurable to work with. Wasn't overbearing while trying to look and discuss our options!

My experience at Ashley Furniture was awesome!!! I bought a new recliner chair. Sammy and Dylan were so helpful and everything went so smoothly!!! After going to two furniture places before hand, I will definitely make Ashley my go to place from now on!!! Very satisfied!!! Thank you so much Dylan!!!

We had a great experience at Ashley. Our sales person was very well versed in the products. They also deliver rather quickly compared to a couple other places we looked at for furniture. We definitely recommend this store.

They were very helpful and knowledgeable. Tony never pressured me or tried the hard sale tactics.

We fell in love with the Takston bedroom suit! It can only be found at Ashley and is beautiful! Their Sales Manager, Tony, was so patient and kind! We didn’t feel pressured to make a decision and came back the following day. He greeted us with a smile and within minutes, our purchase was completed! Thank you Tony and Ashley for adding a little love to our home!

Best experience ever

Elliott was very friendly and professional.

We had a very pleasant experience with Sarah at the Altoona store. She was professional and friendly. Thank you!

Miss Sarah and Mr Justin made the experience of buying a mattress an absolute joy! From receiving a wonderful music recommendation from Sarah to laying on different combinations of mattresses and pillows to find the perfect fit, our time spent with them was both fun and informative! And our longtime salesman, John, was there for any additional questions and options based on his many years of experience in the field. Thank you for going above and beyond!

Wonderful staff. Great prices. Should deliver clearance items

First time visiting this showroom, Elliott was very helpful, purchased a powered reclining sofa. I have to wait a month for it to be delivered 😩. Can't give a review on the sofa yet. Stay tuned 😉

Justin was polite, kind, and knowledgeable. He quickly answered all of my questions and got us set up with exactly what we wanted.

Sarah Did a fine job taking care of us!! Thank you!!

Our couch buying experience at Ashley was great! Jim answered all of our questions and helped us find the perfect couch. Stop here if you’re in the market for new furniture.

I worked with Sarah to purchase a couch for my home. She was extremely helpful and kind. She gave us our space when shopping around but was always there if we had questions. She was knowledgeable and respectful throughout our time.

We really enjoy shopping at Ashley. Good furniture at a good price and friendly, helpful employees.

I had such a great experience at Ashley’s in Altoona. The sales associate that I worked with, Jim, was amazing in showing me multiple options throughout the store that would work in my apartment. He was genuine, candid, knowledgeable, and all around professional. I will definitely be back to work with him again as I continue to furnish the rest of my new apartment!

Everyone so helpful. Beautiful furniture! Great sales

Very professional and understanding of our needs. Spent time showing us different mattresses to fit our comfort levels. Would recommend them to anyone needing furniture.

Although Victoria was new to the company, she was knowledgeable, helpful, and a pleasure to do business with

Jim and staff were great. No pressure. Friendly. Jim carried my two chairs and loaded my car for me. Great experience!!

The store and staff treat you like family, 👍

Great prices, liked that they help to match prices. Sales person Sarita was very helpful, knowledgeable, and friendly

We went into the store looking for a specific lamp for my daughter’s dorm room. We were able to take it from the store that day. We were offered a 20% discount and the sales associate was awesome.

Great experience with Hannah and GM John. Very pleasant and informative without pressuring us into decision. Beautiful showroom.

Great place to do business with. Customer service 5 star

The staff was very friendly and helpful

Friendly service. Quality furniture. We found exactly what we were looking for .

Great selection. Easy to work with. Ask for Jim!

Jessica was FANTASTIC! I can't even think of a word that's good enough to describe her level of greatness. Very well trained, intelligent and personable. If you're in the market for a new bed go see her at the Altoona, PA location!

Salesperson was extremely helpful and great to work with.

Hannah was absolutely wonderful to work with and I highly recommend her! She was friendly and very helpful in helping me select pieces and colors. She was available by text for questions and willing to meet me in the store in her day off! Prices were great and it was a very enjoyable shopping experience . Thank you Hannah!

Very cooperative. Was incredibly understanding of what I was looking for with my lack of knowledge. Fair prices.

The team at ashley furniture in altoona were very helpful and extremely knowledgeable of their probuct and had great customer service skills. We will be using them in the future!!

Tony was very informative and helpful. He was able to answer all my questions and advised of up coming sales events. Very low pressure sales .

Jim Everett helped us. He was SUPER patient and helpful. The managers were helpful too. They informed us of an upcoming sale to help us out. I went back three times and Jim was patient every time!!!!! I will ALWAYS go back and ask for JIM!!!! I have nothing but good things to say about the furniture and the service!!!!!!!! 😄

It was great. My sales associate Justin went out of his way to show us everything we wanted and a ton of new things we had not thought about. Great competitive pricing and a wonderful environment to find your new furniture!

We always go to Ashley's in Altoona to find what we’re looking for, not only because of the design and style but also because of the professional and courteous assistance we always get. This time, Jim helped us quite a bit to find exactly what we needed and the best price possible.

We worked with Jim. He was the most helpful person we could’ve asked for. He was honest about all of our questions and gave us his opinions which is super helpful in our decision. If you’re going to Ashley, choose Jim!

Very nice and helpful salesperson, Sarita! Great selection too.

Elliott was extremely helpful, answered all of our questions, and got us some amazing discounts. Frankly, he is also the most personable salesperson I’ve ever dealt with at any establishment. Thanks, Elliott!

Awesome experience at the Altoona Ashley store. Great associates- we dealt with Sarita and she helped us out!

Tony was awesome. Great customer service and very professional. What I like about Ashley is they let you shop but are around if you have questions. You never feel pressured into buying.

Jess very knowledgeable and helpful in the purchase of our new bedding!

The sales person was very helpful and met all our needs. A Great Experience!!

Pleasant shopping experience at Ashley Furniture. Dylan was a great help to my wife and I, in terms of finding the right pieces to meet our objectives then finding us the best price possible for each individual piece. Beyond that, Dylan was able to help secure the earliest possible delivery so that we could get our property fully furnished and livable within a short period of time. We will definitely return to Ashley for our future furniture needs!

Justin was very helpful and friendly. Made the purchase process less stressful.

Walked in immediately to a warm greeting from Hannah. She helped me with what I needed. Great place to shop, and great prices too

Hannah welcomed me and attended to my Two requests: new mattress and 24” high backless counter stool. With no such stools on the floor she suggested a clearance floor model stool which was a possibility. Regarding the mattress, she rolling as needed all questions about type, showed available BeautyRest styles, answered all kinds of questions re: box springs, height of bed frame, overall sizing and explained the costs and differences among the choices. Ultimately , she offered two extra stools at a discount I couldn’t refuse as part of the deals. She was willing to wait for my return on a day after a scheduled medical appointment, which avoided a second trip. All in all I was happy with the whole shopping experience. Hannah knew her job and did it well. She had good sales training.

Justin was amazing!

Very friendly and helpful made our purchase very easy.

Shopping for a table and found exactly what we were looking for at Ashley. Very nice and helpful salesman. Will shop Ashley again!

Justin was very helpful and courteous. He helped me get the best financing and got me out the door in a timely manner

All the staff members were very helpful and not overbearing or pushy. We were given all the time we needed.

Justin went above and beyond to give us a good deal on a dining room table & stools

Good products at good prices and our salesperson, Hannah, was excellent.

Dylan was great to work with!

We arrived looking for a loveseat. Our salesperson Jessica Niebauer was very helpful in guiding us through the showroom. We made our selection and she made the entire process very easy.

Tony took great care of us.

I walked the entire store without being greeted by a sales associate. Made my purchase at park home in Duncansville instead, way better experience.

Had the pleasure of dealing with Tony. He made things very easy and took the time to explain things and gave me a great deal.

Jim was AWESOME!!! He was so knowledgeable and listened to what we had to say! We only bought purple pillows, but we wished we would’ve bought our whole purple set there!!! Just a great overall experience!

Tony was very helpful and knew what products he had per our guidelines. Would have liked earlier product arrival, but out of our control. Thank you Tony.

Worked with Tony he was great! So kind and extremely knowledgeable and patient with us as we bought our first couch. He was able to get us a great deal for the couch we fell in love with! Thanks again Ashley Furniture!!

Was a good experience today..

Sarita was a pleasure to work with. She was patient and took her time showing me what I was interested in. Very positive experience! Will buy thru her again. Brenda Jo

Great experience and service from Dylan Crilly at Ashley Furniture. All my questions were answered, with no pressure to purchase. He really helped us to get exactly what we were looking for!

Elliott was very helpful and answered all our questions. As always, Ashley has a great furniture selection. Totally recommend

My friend and I went in. She was looking for a whole new bedroom suit. And I was looking for some dressers. We had a salesperson whose name was Elliott, He was very kind and patient and spent hours with Us figuring prices on the different bedroom suits. And we went over to the mattresses and that took a while, but he was very people Oriented, we dealt with Tony that night. He was just as awesome and then the following day. We dealt with the store manager John and had an awesome experience with all the people there. Just wanna say we're so glad that we purchased our items from Ashley. They have a great crew of people working there. Debbie P

Our visit to Ashley's was great. We got what we intended to get. The store manager was excellent in assisting us.

Jessica was great! She was very informitive and helpful. She knew the products well and was super friendly. Thanks Jessica for a great experience!

Elliot was extremely helpful, polite and friendly, and even though he is fairly new in his position, he was efficient and made the process go very smoothly. I was very pleased with my experience at Ashley.

Justin was a huge help in getting my item set up and on its way to complete my order.

My husband and I had a great experience at Ashley Furniture in Altoona. Everyone was super nice and very helpful. We went in to find something for our daughter and came out finding many items we loved. We ordered 2 items and they came in really fast. Great experience and great sales staff that work very well together.

Justin was very professional, friendly, and easy to work with

Very pleasant experience. Gentleman showed my friend and I around on both mattresses and upholstery. My friend has a terrible back and he recommended an adjustable base for his bad back which my friend seemed to love.

Amazing service!! Dylan spent so much time helping us choose the best mattress for us. He was very knowledgeable! He answered all of our questions and found us the perfect fit in comfort and price! 1000% recommend 😊

Rob arrived promptly within time frame stated. He introduced himself and asked about the issue we were having. He got to work trying to solve issue. It was determined to be a manufacturing defect. He explained the replacement process. He was kind, courteous, and efficient. 5 Star service guy!

Stopped in to look for a sectional sofa with chaise and recliner. The girl who helped us (forgot her name but she was a young brunette, glasses, tattoo on leg) was really helpful. We decided to wait and come back the next day because we wanted to check one more place. She told us she would be working and they were still having their big sale, so we could ask for her again and still get the sale price. Went back the next day with intentions to purchase their Ashely sectional sofa with chaise, and the dude working up front had no idea who we were talking about and said, “it sounds like Hannah, but she’s not working today. She should be working tomorrow.” I could also tell he was high on some type of opiate. I wouldn’t normally make such a serious assumption about someone, but it was really apparent. My boyfriend also looked at me and said, “that guy is high.” We didn’t see the girl we were working with previously so this guy was following us around the store. We realized the sectional we wanted met our living room dimensions, but didn’t take into account that our main door might hit one side of the couch when opening it so we needed to go back home and double-check how far the door would be able to swing open without hitting the chaise. They were closing within an hour and the sale ended that day, so we asked if there was any way we could still get the sale price if we came back tomorrow (like put money down now or something) and he said they could honor the sale price if we just came back the next day. When we told him we would let him know if we needed any help, because he kept following us around and we were just looking at what else they had, he seemed annoyed. Before we left, we said, “ok so if we come back tomorrow, (presumably) Hannah will be here and will be able to honor the sale price, correct?” And he said, “nooo, unfortunately if you come back tomorrow it will be full price again.” My boyfriend and I looked at each other like….we’re not crazy right? He literally told us the exact opposite of that 20 minutes earlier. It really bothered us that he wasn’t willing to honor what he had just told us once he found out that he would not be getting the sale. The entire experience was just super aggravating. We left and purchased the same exact sofa (AND a power- recliner) the following day from Fiore’s.

Welcoming experience and knowledgeable about their products!

My family and I had an excellent experience at the Ashely Furniture location in Altoona! Jessica and her colleagues were great, and managed to help us find EXACTLY what we needed, and get us situated with financing as well! They are very professional and down to earth!

Great experience. Got everything we came for and the service was very helpful. Would recommend.

It was a wonderful experience. Sarita helped me through the whole process and was so great. The receiving department and management were very helpful as well. Thank you guys!

We had Jessica help us and she was wonderful from start to finish.

Going to pick my couch up tomorrow! Thanks so much to Hannah! Such a sweet woman. ❤️

Justin was knowledgeable and exceedingly helpful and patient helping us find our new living room furniture. We'll stay with him and Ashley for our future needs as well.

Jessica was my salesperson and she was awesome! Very friendly and helpful, she made it a pleasant shopping experience.

Great prices and large selection.. Elliot & John were very helpful!!! We will continue our shopping here for sure.

Jim was excellent at listening to the type of furniture that I had in mind. I greatly appreciated his knowledge and patience. He is a wonderful sales counselor. The store displays are beautiful. My cudos to your visual person. Tony was also very kind and friendly. Ashley Furniture is blessed to have employees of their caliber.

Tony did a great job! He didn’t hover, but popped in from time to time with helpful info. Perfect type of salesman. Great experience.

Justin and Jessica were knowledgeable and truly helpfull with my purchase. Good people.

I never really know when going to look for furniture if I'm going to find something I like...but Jessica not only helped narrow down what I had in mind, but also showed me different options, so it wasn't like, "This is all we have, take it or leave it." It makes a big difference.

Sarita was so helpful. She listened to what we needed. She spent almost 2 hours helping us with matching everything in the living room. I would definitely go back to Ashley.

I had a great experience with Justin. He’s been nothing, but helpful. Really chill and amazing rep!

I met Justin, John, and Jess. All of them were a pleasure to talk with. Thank you for the great experience! Would recommend shopping Ashley in Altoona.

Everyone is extremely friendly and very courteous!!!!

Dylan went the extra mile to help us find and puchase a new bed. Cant wait for it to arrive.

The customer service was second to none. Couldn't be happier with the way we were catered to by all of their employees. Strongly recommend

Amazing customer service. Will hands down be a returning customer. Thank you John and Justin for your service! We can’t wait to receive our new living room sofas!

went to look at living room furniture. The 3 i saw on website were not in store. Tony was very helpful in matching a similar one.

Got what I wanted. Saleswoman was patient and helpful. Thank you

Exceptional customer service by Dylan Crilly!! Went above and beyond, was patient, kind and layed out all the info on the table, nothing was blind sided. He was also exceptional with my daughter and friend that accompanied my experience. Highly recommend Ashley Furniture ask for Dylan!!

Our experience with Ashley Furniture was very good. Our assistants Dylan and Tony were friendly and gave us time to look around and make our choice in couches. They understood what we wanted and needed and even demonstrated the durability of the furniture. Would highly recommend looking into Ashley for your furniture.

Jim and Dylan made it very easy to buy a mattress. My and my wife met with Jim to discuss what we were looking for in a bed. We thought about it for a couple days and went back where Dylan helped us complete the sale. No pressure to buy and no hounding us when we were in the store. Awesome team. Thank you for your help.

Very knowledgeable and friendly sales person. ( Dylan )

Excellent staff. Wonderful experience. Great variety of styles.

Very friendly

Jessica was amazing and helped me find what I wanted.

The best service we had in a long time highly recommend very respectful honest And loved how there not pushy sales people

Fast!

Jim was the best salesman I have ever dealt with! He took his time and showed me everything I asked for. 5 stars for Ashley and 10 stars for Jim Everetts!

So far my wife and I have had an excellent experience shopping here for new furniture for our house. All the staff we interacted with were professional and nice, and our salesperson Mark was outstanding. He was super helpful and knowledgeable, but also gave us plenty of space and time to ourselves to go over everything before fully deciding. Then when we did decide and the order was placed, a few days later we wanted to swap the entire bedroom set out for a different one, and he made the process extremely easy. They even price matched the couch for us. Overall, we have zero complaints, but are still waiting on the delivery date of our items, and we will update the review after delivery!

I had a great experience with Jessica at Ashley furniture! She was very friendly, informative, and helped me get a great deal!

Sarita was great to work with. I highly recommend the Ashley store in Altoona. Please ask for Sarita.

Awesome experience with Jim!

The reason that we bought our recliners at Ashley Furniture was because of the great sales associate, Jessica. She walked us through the entire store and was so helpful no matter how many questions we asked. The other local furniture stores just paled in comparison. Customer service is a priceless factor in the buying equation, but I am happy to say that Jessica also gave us the best price compared to Park etc. Thanks again.

No pressure, big selection.

Tony was great!

Jim was great, very professional and knowledgeable of products.

Jessica was so welcoming! All the furniture is great! We did not purchase because we wanted to look around needless to say we will be going back for that dream couch! Thank you so much Jessica the world needs more people like you!

Both Dylan & Jim are absolutely great. Very easy to work with. Great customer service with no pressure!

Fantastic, generous staff, clean store, very helpful and welcoming. However, my purchase arrived earlier than expected, but wasn't what I expected. I expected pillows and received pillow cases. NOT HAPPY.......

Justin Manbeck, the manager, listened closely to our needs and was very attentive to our needs so that we found Exactly what we needed!

Ashley was very friendly and helpful.

Great service, sales representative stated with us and found what we were looking for and gave us great deals. This took several hours.

Very helpful. Did a great job delivering and setting it up.

Very pleasant and helpful.

I can not recommend this furniture store enough. We worked with Dylan and Justin they had so much patience. They didn’t push anything and were very knowledgeable of their products. I would and will strongly suggest seeing Dylan or Justin for any furniture needs. I know we will be going back.

Excellent service. Sometime buying furniture can be a stressful process. .Hannah was very nice and helpful. The furniture I looked at was good quality but below the local competitors prices. I'm also looking for another piece of furniture and she will be helping with that also. Thank you.😊

Very friendly and knowledgeable, no hassle sale. Dylan went out of his way to find what I wanted.Fast delivery and set up. Where others delivery is months to wait , here it only took 2 weeks.

Pleased with sales rep at Ashley Furniture. He was professional, explained everything in detail. I will shop at Ashley Furniture in the future.

Great experience. Found the perfect sofa and recliner to fit in my smaller living room.

My friend tells me that Raven Vasquez is an amazing salesperson! I believe in encouraging those who deserve it! Raven does! Go visit her!

Very nice helpful and we got what we wanted

We had Tony, the salesman, come right to us & we told him that we wanted a new reclining couch with 2 rocker recliners. He showed us what they had available and we tried them out.We are very happy that we got to pick out what we wanted. Everyone working at Ashley were so kindand very respectful, we greatly appreciated all of them. We really enjoyed ourselves. If there were 10 stars , we would give all 10 stars.Thank you very much.

Jessica was so great to deal with- informative about the product & very accommodating. Anxious to get delivery and we Will definitely be back to order more from Jessica at Ashley FURNITURE.

Jess was very personable, accommodating, and knowledgeable about products. Thank you.

Hannah in Altoona was very helpful!! She kept in touch with us and up to date with the latest deals!! We had a Great experience!!!

Jessica was very easy to interact with, and she made the process easy. I would shop here again for future purchases. Thank you.

Very knowledgeable and friendly. Thanks Elliott

I always had good luck buying from this store. Staff is always friendly and fun to deal with.

Great customer service

Great experience! Tony helped us with every decision and made the purchase easy!

My salesperson Sarita went above and beyond to try and help find exactly what I was looking for. Great selection of furniture. If nothing in stock suits you, a big screen "catalog" helps expand the options.

Purchased furniture for my first ever home here. TONY was the salesperson helping us and that man deserves a raise. Thanks for making our experience great and providing quality furniture and customer service! 10/10 would recommend.

It was truly a pleasure working through the different products and options with Hannah. She simplified the process for my wife and I, presenting realistic options with broad product knowledge. The environment was pleasant, inventory was plentiful, and zero unnecessary pressure was applied. We shopped somewhat extensively, but we returned to Ashley's based on our experience with the Sales Team.

Excellent service! Couldn’t ask for nicer people. Prices affordable!

Needed an adjustable bed right away. Jessica at Altoona Store was very kind and made arrangements to get item that day from Johnstown even though we were running late for warehouse closing time. Thanks again Altoona and Johnstown stores for going the extra mile to help!

Pleased with service.

Jim was exceptional in helping us with our furniture needs. He gave plenty of space while providing the right amount of attentiveness to guide us where we wanted to be. Thank you, Jim!

a quick in and out trip with an extremely nice man. Most definitely my new favorite furniture store.

Great personal service and very thorough/knowledgable with different options available while allowing ample time to decide on what fit our family and budget. THANK YOU!!!

Didn't have what I was looking for

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Thank you Dylan, you did good!

Very pleased

Jessica was great!

Great experience, Jessica was awesome and worked with me, answered any question I had.. Thanks again.

Was just trying to get an idea of what kind of furniture I wanted. Had lots of questions and everyone was very attentive. Even with buying a pillow, I was given all sorts of options.

Reggie and the sales manager were great to deal with and made our shopping experience very enjoyable

Very nice service.

Sales clerk was very thorough in showing my husband and I different mattresses. He explained the brand and then suggested we try it out. We went through several brands before we settled on one. Justin was very helpful.

Reggie was very helpful and patient with me as I conversed with husband via text about measurements and photos of furniture before making my decision on purchase

To the point helping and guiding us to what WE were looking for :). Tony was the man!

Excellent service and I got a great deal. Reggie and Tony, thank you!

Tony is the man!

Amazing selection and service . Justin walked us through all of our options to find the perfect living room suit at a great price.

Very friendly staff

Jim was very knowledgeable and friendly. Extremely helpful. We will be repeat customers for sure.

Jessica was very nice

Very helpful! Buying experience was awesome!

Hannah was very professional and helpful. The whole sales staff was friendly.

Jessica helped us to buy furniture today, she is very knowledgeable, very helpful in finding what we wanted. There were alot of styles to choose from. Sales were great.

Nathaniel was very knowledgeable and professional without being stuffy. He helped us find exactly what we were looking for and for a great price!

Friendly and courteous staff.

Justin was just extra special really made for an Amazing experience! Personality means so much and he has it! He made the shopping experience Quick, Painless, and Easy!!!!

Our experience was very good, our salesman was a real professional and very helpful and caring, thanks for the help, they went beyond and that was great

Tony and justin were very relaxed and not overbearing while we searched for a couch. They answered questions when we needed them but let us shop on our own. This was important to us as customers and they respected that. Oh and they also got us a great deal! Thanks ashley furniture.

Jessica Was Very knowledgeable, polite and patient with us. Good service.

Nathan was very helpful. He made the experience 5 stars. Any questions we had, he had answers to them or would find out the answers. He wasn’t pushy and was very personable. Will ask for him my next visit.

Jess was super helpful!

The manager Tony is a great guy and treated us like good

Hannah was very polite and helpful

Great experience, was able to get direct and efficient help.

Tony was very helpful, knowledgeable, and patient when working with my husband and I to buy a new sectional. It is also coming in only ten days which is a huge plus!

Walked in and I was greeted by Jessica Niebauer. I Explained what I was looking for which was a sectional with chaise and she showed me so many different styles. Found the set I like and then we looked at tables, lamps and rug. Jessica was simply amazing, professional and knew exactly what I was looking for. We finally put the entire room together and it looked awesome. Jessica is wonderful at what she does and went above and beyond. That young lady deserves a promotion and raise. Very knowledgeable and she did everything in her power to work with myself and my son. I am so happy with the purchase I made and will be back. Thank you for a wonderful experience 😊

I loved that we were just able to walk around and not get hounded every 3 seconds with someone trying to make a sale . Justin who we worked with was AMAZING came over introduced him self he ask if we were looking for anything in particular and I showed him and he said we don’t have any of them but we do have a few other things you might like that’s close to it . He said you guys finishing walking around and I’ll circled back in 5 mins and see how you’re doing . He did we had made up our minds had a few questions about the sofa we were looking at an he knew what he was talking about and we left purchasing the sofa and chair . 100% I will be back in the future !

Justin was very helpful and patient with my Mom and I as we wandered back and forth trying to pick a couch! He also got me set up with a good finance plan. And I found a nice selection of end tables here!

Nathan was fantastic and the reason we bought our furniture! Altoona store!

Needed a pillow, they had it, Jessica was fast and efficient.

Shopping at Ashley Furniture was wonderful! Hannah was so helpful - she was knowledgeable and did everything imaginable to get us the best deal on our purchase. I would recommend stopping at the Altoona store. I love all their decorating ideas too! Ask for Hannah

Justin and Tony were very helpful and easy to work with. However, it is confusing that Ashley on-line and Ashley stores have the same products but different prices. I wish that Ashley would just give you their best price to start with instead of having to shop around and price match.

I called to order a recliner and received a little better deal than online. That was until I asked about delivery, initially I was told $100 for delivery but when I said I wanted 2 recliners I was told it was going to be $200. I don’t understand why when it’s going to the same place.

Salesgirl was very helpful

I just bought furniture from Ashley furniture and I delt with Justin Manback. He was amazing to deal with and I will definitely deal with him again in the future. Thank you Justin for being so thoughtful and amazing.

Hannah was very helpful and knowledgeable.

Great place to purchase any furniture or mattress you need! Hannah H was fantastic to work with and took the time to find the perfect couch for our living room, plus sold us on a new mattress while we were there! Will definitely be back when we need to update whatever is next for our home!

Dylan helped me find a living room set that worked for me. Easy interaction and sale. Would recommend to others

Very nice showroom, clean and a good variety of furniture. Sales person was helpful and knowledgeable without being persistent. It was just the right amount of attention as we shopped. We did find what we wanted and were very happy to make the purchase.

Very professional and very responsive.

We had a very good experience with sales person Jessica. She was very helpful and knowledgeable. She made our shopping experience very enjoyable.

Wonderful shopping experience! Recommend this store for great customer service and great quality! Jessica is a wonderful and very helpful associate with a great personality!

Sales department was very helpful. Great first experience.

We had a wonderful experience at Ashley furniture, our sales rep Dillan took really good care of us and made sure we got the best deal,we will be shopping there again,thanks Dillan for great deal.

Wonderful customer service. We had very knowledgeable sales specialists assist us with our purchase.

Tony was very helpful!

Very pleasant shopping experience. Our salesman ( Dylan) was honest and very helpful. Will continue buying our furniture from Ashley's in the future

The furniture selection was wonderful our salesperson Justin was fantastic overall it was a great experience

Very nice young man that waited on me very satisfied so far will tell you more when I get to Chair

Nice atmosphere with very capable and friendly employees. Had a very rewarding experience with finding exactly what I was looking for. Would recommend Ashley to everyone!

Nathan helped us with absolutely EVERYTHING. He did a great job with recommending certain mattresses, sofas and tables. Because of how he handled things with us, I will recommend my friends to visit Ashleys and get their furniture there. After picking out our furniture, Dylan helped us finish things off. He spoke with us in a very gentle and polite manner and because of him and Nathan I will be sure to visit again.

Jessica was absolutely wonderful to deal with. Helped me find the perfect livingroom set!

My husband and I have had two separate experiences with Ashley in Altoona. Both we excellent. We bought two chairs to go with our current table. We we were able to get exactly what we were looking for. The second was for a mattress and box spring. We were able to take our time and find something we wanted and we are getting it delivered for free. Both sales people that assisted us were knowledgeable and pleasant and not pushy at all I don't like when I go furniture shopping and the sales people are very pushy I will just leave and go somewhere else. This is not the case at this store. Update to original post: We had the mattress and foundation delivered and it did not meet our expectation. The mattress and foundation on my bedframe come up to my hip I can't get into it without a step stool. The bed is hard as a rock and when we tried to tell them this was not the one we laid on and picked out in the store we were told it was what we ordered and that they couldn't do anything for us. I bought a $150 4" mattress foam pad to try and make it more comfortable and it is still just as bad and now even my husband can't get into the bed. It is horrible. I paid over $3k and I am out the money as of right now. I did call again and explained all of this. It needs to be made right. I would make this 0 stars if Google would have let me. Be very careful what you purchase and sign for because we did not get what we expected to get.

It was a tough one

Very helpful. Staff was excellent.

Left us alone until we needed him.

Nate was very friendly and easy to work with!

Enjoyed the visit: Thanks for good service,

Jessica was very helpful and a pleasure to work with!

Salesperson very friendly, accommodating, pleasant to do business with. Quite happy with my purchase!

Dylan helped out a lot. Was very knowledgeable and approachable. The Labor Day sales are incomparable!

Jessica was friendly, not pushy! She worked with us to get the best pricing available! Dining room set arrived today and it's perfect! Real wood, heavy and sturdy! Highly recommend! Ask for Jessica

Always very pleasant people that work there.

Walking into the door and feeling welcomed by all of the employees especially Jessica Niebauer. She is amazing and just down to earth and got what type of living furniture i was looking for. Jessica went above and beyond for me and just a really nice person and found me an amazing living room set. So if your looking for any type of furniture you would want to have Jessica Niebauer show you the way.

Lots of choices. Dylan was very knowledgeable about what I was seeking. Great price. Very pleased with purchase. Will shop there again.

Customer service was great! Hannah pointed me in the direction of good quality, affordable furniture!

Shawn had all my things ready to go and even loaded them into my truck Thank you

Great customer service. Good deal on the furniture we purchased. We will definitely go there again.

Dylan was patient and helpful when helping us to find the perfect fit for our home!

We had to find furniture for a very small space and within a specific budget and Dylan P made it happen! It was a fantastic experience and we cannot thank him enough for all of his help!

They are always so helpful. Highly recommend.

I am a returning customer and will continue to go back. Nathan was tolerant of mine and my mom’s indecisiveness and we appreciate his kindness and patience! We never felt pressured at all and he allowed us to take our time and answered all of our questions!

I had a great experience at Ashley! Dylan was incredibly helpful and knowledgeable. He helped me find the best furniture for my taste. He also got me a great price. I highly recommend visiting this store.

Hannah was very informative and helpful. I’d give her a 10 out of 10 for knowledgeability on the product and listening to our wants and needs.

Tony was a huge help! Great experience!

justin and john were very great to me and mom they helped us find the right mattress for the right price for our budget loved the convenience.

Kylei was a great help and hooked us up with everything we needed.

Even though it was a busyJuly 4th weekend, Hanna was very helpful and very patient with me while I decided on my furniture. She helped me to match different fabrics, paintings, rugs and was very helpful in helping me to get the best deal.

Great shopping experience with Jessica! She was very friendly and helpful. Thank you!!

Had a great shopping experience with Jessica! Would recommend thanks again!

Go and ask for Kylei! She’s super awesome and is trying to get ya every deal she can to save you!! She won’t disappoint. I highly recommend!

Desiree was very helpful with the purchase of our furniture and mattress. She is a very pleasant person to work with and I would recommend her to anyone looking to purchase furniture from your store

Jessica was incredibly helpful and offered many options based on the color scheme I have her. Great experience!

Great shopping experience, appreciate the salestaff. Tony assisted my sister and I in purchasing a chair. Tony made a point to greet my sister, who is sometimes overlooked or ignored by sales staff when she is shopping. Appreciate his kindness.

Justin was wonderful and extremely helpful! Very knowledgeable! We will back for another purchase soon!!

I have yet to purchase my Mattress but I have to say that Jessica is an exceptional sales person. She really took the time to show me everything I asked and to make sure she mentioned anything that I may have forgotten. She had in mind the entire time my back injury! I am positive I will return to her once I get doctor responses in my needs. You guys have a Gem in Jessica!!

Jessica showed us wonderful furniture . She was very pleasant & helpful . We bought 3 different items. Very pleased with our experience! Ask for Jessica!!

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Justin Manbeck was excellent. Helped us find everything we were looking for for our new house.

We always go to Ashley Homestore in Altoona for all our furniture needs. My husband and I went looking for a new living room set and had the best experience! Jessica Niebauer made our experience fun and worth while. She went above and beyond to ensure our/my vision was successful!!

I had a good experience at Ashley furniture shopping for recliners, Tony was awesome, very helpful

Kylei was awesome! We new exactly what we wanted and she was quick and professional. She got us a great deal too. Thanks Kylei

We had a wonderful experience, great service. Sam helped us to save some extra money. Professionally cheerful. Thank you, folks!

We had Dylan for our sales rep. So helpful and super nice!

great price on sofa for memorial day

We had an awesome experience! Justin was extremely helpful & kind, and he made our experience so smooth. I was able to furnish 3 rooms for my home and his knowledge on the sets was great. Thanks Justin! Also, thanks to John for the help as well! Great team.

Justin greatly helped us find a new comfy rocker for our nursery--and was willing to work with us for the best deal. We (and baby) will appreciate it for time to come, for sure!

Justin and the team were great to work with, everytime we buy here we get great service.

Went to Ashley Furniture to get my new table and chairs, and Hannah was awesome! She was super helpful and sweet.

Justin was a great help! I got everything I needed and some great furniture advice too. I will be shopping here from now on!

Kylei and the staff are awesome! She really goes the extra mile to help you get exactly what you want and need!

Justin was very nice and professional. I'm Going there for all my furniture needs from now on!

Hanna was Amazing from the time I walked in until final purchase!!! It was a very painless experience. She is very knowledgeable and showed me many styles and materials. Had a Wonderful experience...Justin was also very helpful!

Tony Luciano so worked very hard to help us find what we wanted!

I was hesitant about getting my new room decor, however Justin’s knowledgeable recommendations along with his friendly and courteous personality really helped me make my final decision. Extremely satisfied with the customer service and furniture I ended up picking out. A hard recommend from me and I’ll be back to see Justin when I’m ready to furnish the next room.

Tony Luciano is fantastic ! See him for all your home furniture needs .

Justin did an incredible job helping us find a new table. Very knowledgeable on his products and customer service was amazing. Thank you for the great customer service!!

Excellent experience with Justin! Highly recommended sales guy

Ending getting a good deal on a couch. Thanks to Justin. The staff there was also very nice and friendly.

Justin was a great help. Beautiful store.

Jess was awesome. The store has some of the nicest staff around! Great prices and great quality!

I was looking at a few things and Justin Manbeck came over what a very nice guy he was very helpful and knowledgeable about providing me with any information that I needed on product and services, I was very pleased and impressed. I will definitely continue my business with you knowing Justin is going to be there!

Justin helped me out with the perfect mattress for the perfect price. Answered all my questions and concerns.

Very friendly and helpful staff. The store has anything you’d need.

Had a great experience from start to finish, Hannah was able to assist me in finding great deals that also matched what I needed. Then upon delivery they were fast and efficient.

Good customer service

This store has the absolute best customer service!!! They are thorough, efficient, and the furniture’s superior quality matches that of the Altoona Ashley team!!!

GREAT EXPERIENCE! Knowledgeable & friendly employees!

Always top notch service and quality furniture. Very friendly staff and easy to work with. Definitely will buy from again!

Just wanted to say Justin did an amazing job helping us find a new mattress. Thank you for the amazing customer service!!

Justin M. Was so helpful. He helped us pick out the perfect couch

We found the perfect bed, thanks to Hannah! Thank you!

I had the best experience working with Mrs. Janet Williams FX She started managing my trading account with my first deposit of $1000 and made over $10,550 in less than 2 weeks Thank you for making the process stress free! Highly recommend Mrs. Janet Williams FX to anyone regarding their account managing needs! she's very hardworking and her professionalism is top-notch and worth sharing, Contact her and you won't be disappointed her service is one of the best and I'm glad to testify about it anywhere, anytime. DM her WhatsApp‪+1 (206) 875-7133 : or Email: janetwilliamsforu@gmail.com

I found mattress in Ashley store. Dylan was very helpful in finding it. Trule a lot smart and nice guy! Thank you Devon Steve and Lorie Friedenberger

Jessica was extremely helpful and knowledgeable with my new purchase...highly recommend 💯💯💯

We had an amazing experience! Jessica N and the team at Ashley furniture have excellent customer service skills. Jessica is so knowledgeable and easy to talk with. She gave us suggestions and space to discuss her suggestions and our ideas so we could make the right choice for our family. She was able to help us find the best fit and deal for us. She took her time and did not rush our decision making process and was able to easily answer all of our questions. We will definitely come back to browse more furnishings from Jessica in the near future!

I can't thank Jessica enough for a great experience. She went above and beyond to help me get exactly what I wanted! I think what struck me the most was that she wasn't pushy! She was a wealth of information and knowledge which can seem overwhelming and when I said I wasn't able to make up my mind right away due to so many beautiful options, she was very patient and helpful. She didn't try to push the most expensive options; she helped me choose the one that was right for me and she got me every discount she could! It is very rare these days to find someone as genuinely concerned about helping me find what was best for ME and I have to say working with her, we nailed it! I couldn't be more pleased! I highly, highly recommend calling ahead and scheduling an appointment with Jessica. She will do right by you!!!

Jess really was of big help and assisted in us choosing our furniture. She slays!

Tony gave me excellent service.

Everyone you want to meet Kylei she really works to get you what you need and want!!!!

everyone go see Kylei she is awesome and very understanding!!!!

Stopped in to check out bedding an was greeted by kylei she was very helpful an knowledgeable about the products.

Joe was amazing helping me find my new couch and best price!

Horrible!!! I purchased a mattress and adjustable frame. I hate it. I was told there was a satisfaction guarantee. Nope! I was told to sleep on it for 14 days then they said 21 days, then 30. After 30 days they said sorry, once it's been delivered to your home they are no returns. I am beyond dissatisfied and will never purchase anything from them again!

Kylei was very helpful and sweet. Excellent service.

Dylan was great! He helped my fiancé and I with everything we needed!

Dylan was awesome and so full of information. He allowed us to try all the mattresses we wanted to. Highly recommend

The dude that was standing at the front desk between 230PM and 3PM stared at me with an open mouth like he was astonished a person of color was walking into the building and he followed me around the store the entire time. Like dog. I just wanted to buy a bed. Never coming back again.

I was just in there store today and a lady named Valerie Dunham helped me pick out our sofa sleeper and it matches perfectly to my pillow I brought in she was awesome and amazing customer service for sure I highly recommend going seeing her today if u need new furniture 5 ⭐⭐⭐⭐⭐

I had previously ordered a bedroom set and a dining table from Ashley and had no issues. In Dec, 22, I ordered a sectional couch and it was delivered in Jan 23, however, due to manufacturer defects the sectional was returned and I was given store credit to find another living room set. I selected a leather love seat and sofa and paid a bit more money, with the total cost being close to $5000 to include to credit from the sectional. When the set was delivered in Feb 2023, it had scratches on the sofa as well as a "brand" from the cow on the leather on both pieces. At this point, I just wanted a refund, but was told I would have to pay for the "freight" cost of the returned items. My only other options were: (1) take the items "as is" and they would give me $300 back; (2) order replacement parts and have a technician repair the set, which would take anywhere between 2-6 weeks, (3) or reorder a new set. So I ordered another love seat and sofa, it was delivered today and unfortunately, it had scratches/gauges on the leather. I think the scratches occurred in the delivery truck based on how the sofa was positioned in the truck. At least there wasn't was cow brand on the set. At this point, I was offered $100 off the sales price, or $300 Ashley store credit, or replacement parts/technician to repair the set sometime in the near future. I find this to be very unacceptable and as such, I will not be doing business with them ever again and I caution anyone else from doing business with Ashley as well.

I would highly recommend Jessica when visiting Ashley Furniture in Altoona. She was a joy to work with and found exactly what we were looking for!!

Great customer service

Dylan was a wonderful sales associate and super helpful in helping me make my purchase. Had a great experience, and will be back again!

We had a wonderful experience at Ashley’s in Altoona with Jessica she went above and beyond to help us with our new couch. We also want to thank John the General Manager. God bless. Anita and Chuck

This has been an incredible experience from day one This wasn't my first time trading, Just wanted to say a BIG thank you to Benjah Raphael for handling the trading of my account. Your professionalism, genuine kindness and bluntness at times when I needed to face reality are what made me progress. Email: benjahraphael293@gmail.com Whatsapp: +19783780811

We’ve just left the store and had such a wonderful experience. Tony took his time with us to explain everything. No pressure, just answered our questions . And Samantha was a gem! We’ll be back.

Purchased living room set and dining room set in May - told by the salesman that they only ever had 1 customer issue with this particular living room set…meanwhile the service tech who came out said it was actually removed from their inventory due to all of the repair claims that were filed. It’s 7 months later and I am still waiting for three pieces of furniture to be repaired. Sometimes it is worth it to go somewhere else and pay a little more to get good customer service before, during and after the sale!

Bought a full living room set Exactly a year ago. The set is complete garbage. We’ve had the “warranty” company come fix it already multiple times. Now that the year is up they are saying we need to reach out to the extended warranty company. They refuse to fix our couch. Even though it now won’t even recline due to electrical issues. And we were told “everything is covered except paws and claws” when purchasing. Reached back out to Ashley themselves. They refuse to do anything. At this point it is more issues than anything. You’d think a 6,000 living room set would be suitable for every day living.

Scam Artists and Criminals. You’d be better off tossing your cash into the gutter.

Very poor customer service. Their finance dept is a joke. They will just randomly stop sending monthly mail statements. I DO NOT recommend to anyone!

Went there today to purchase a full sleeper sofa, a friendly staff member named Jessica was very helpful and hooked us up with a good deal and killer Pillows!!! Thank you Jessica you’re awesome we’ll definitely be back when we need more furniture!!!

Ordered a bedroom suit and a couch from Ashley’s and somehow they forgot to order slats to the bed. After waiting for the furniture to come in for 2.5 months already, my items were delivered. I got rid of my old bed anticipating receiving a full new bedroom suite upon my delivery date 7/15. The delivery driver realized they didn’t order the slats to the bed. I received a run around from Ashley’s staff for a full week after reporting the issue. Finally after a week of giving me a run around, they ordered the slats from the manufacturer 7/23 and provided me with an estimated window of 2-4 weeks for delivery. In no world would I EVER recommend this place to anyone shopping for furniture (Unless you also would like to be sleeping on a pull out sofa for a month). I now have a useless bed frame with no slats taking up my entire bedroom and the best they can do is 2-4 weeks for boards… absolutely ridiculous. Horrible customer service for such an overpriced store. Would not recommend.

Couch was put together with staples. Broke down within the first year. Worst customer service ever.

The couch/queen bed was holded together with staples. Broke down within a year! They send someone to fix it broke down again to the other side. I am 180lbs, my wife 140lbs....They said they can't send anymore the technician. Pay a little bit more and buy somewhere else. It's not worth it. I am including a couple pictures so you can see for yourself.

A huge shoutout to Jessica for the no pressure buying, but very informative sale. Mary was very energetic and positive and showed us all the sectionals and helped us narrow it down to 2 and ultimately 1. Then, because we were talking about how we shouldn’t feel sore waking up at our age, she said why don’t we check out the beds too. We scouted out some beds and went back and forth and she was very patient until we ultimately walked away with a bed in addition to the originally intended sectional. For being relatively new, you certainly would not know. Jessica led the sale, but she worked alongside Mary and they are truly the dream team. If you are looking for an energetic, positive, and patient saleswoman, then certainly seek out Jessica and Mary!

A++ on the service here! We started out working with Jessica who was extremely helpful in finding furniture for our living room and getting us really excellent pricing. She also made sure to mention the Memorial Day sales on mattresses and as luck would have it we had been considering that too. At that point Mary came and helped find mattresses too and they were both excellent and extremely knowledgeable. We definitely left with more than we came in intending to buy lol but never felt pressured by any means. It all just happened to work out that way and was a testament to how great Mary and Jessica were to work with. I’d definitely go back when we’re looking for furniture again.

Mrs. Sophia James fx is sure a blessing into my life and that of my family, with minimum investment of $600, be rest assured to make your withdrawal of $7,200. After losing my job I have no where to lay my heads upon until I was introduced to Mrs. Sophia James fx by a friend who advise me to invest into her bitcoin trading and now my life have really change. Visit Mrs. Sophia James fx on WhatsApp: +17075598033 Email: sophiajames0122@gmail.com

Justin and John were the best !!!! Took very good care of my mother got her the best deal on her new bed and even got her pillows sheets free delivery fast friendly very happy customers here if you need something stop in they will take care of you.

We had been looking for new dining room furniture for several months. While browsing at Ashley Furniture I began speaking with Darby. She was very helpful and informative and respectful of our timeline for purchasing. She kept in touch with us via text letting us know when new pieces arrived and if sales were going on that we could take advantage of. We made our decision and purchased our furniture and other accessories on our last visit with Darby. I recommend Ashley Furniture in Altoona, PA - ask for Darby!

Never again will I ever buy anything here! The sales people were nice but getting the product and getting it delivered is a joke and God forbid you need to do a return!!! I wouldn't recommend to my worst enemy!!!

Josh helped make the couch buying process super easy. He was knowledgeable and patient with us while we looked at the selection of couches at Ashley. Once we found one we liked, he helped us figure out how it could fit into our space. My wife, our dog, and I all love our new couch!

My husband and I went to Ashley furniture in search of a sectional that would meet my family's needs. With the help of Mary and some of the other staff we found the perfect one and got an amazing price on it! was very pleased with our experience.

Dylan and Mary are fantastic. Highly recommend for a hassle fee sale and great products.

Sales staff was very helpful and the prices were better than i thought

Haley was awesome helping us pick out our sofa and love seat.

Eric in the Altoona store is super helpful and helped us get a great price on our purchase

Wow amazing. You knocked me off my feet! I’m humbled and grateful. I invested $500 with Mrs Sophia James fx to see what trading online was like. A week later i withdrew a profit of $5,500 and then I really saw how much you can earn from the markets. I now invested $1000 and gain $13,543 a week, God bless her for me, she is trust worthy and i recommend her to everyone or anyone that want financial freedom email; sophiajamesfx210@gmail.com WhatsApp: +1 (314) 762-9433

Mary Johnson helped us find our our dream room..she was absolutely wonderful!! Thank you Mary

Very friendly and helpful staff. Not over bearing but there when needed

Great people, very helpful. Just waiting to see how the product's are.

Had a great experience at Ashley Altoona! Josh took great care of us and answered all of our questions thoroughly. He was very patient, positive, and personable. Eric was also super helpful while trying out mattresses. Overall, an amazing experience at the store! Would highly recommend to anyone!

Sarah was beyond fantastic! Extremely helpful, patient, and went above & beyond to get us exactly what we wanted. I would tell anyone to ask to work with her!! 20/10!

My family and I went to Ashley Homestore in Altoona twice in the last week and I have to say that it was a fantastic experience!! The sales lady Sarah and the sales manager Mary were both so Awesome!! They both went above and beyond in helping us pick out furniture and we couldn't be happier. They treated us like we were somebody and they really cared about our wants and needs as we walked around the store. In the end we bought 3 bedroom suits because we were treated so well and the quality of the furniture was extraordinary and the price was unbelievable!! Thank You Mary and Sarah for a wonderful experience. We had a Blast getting to know the both of you and we will definitely be back. Customers for life!!!

Quality furniture, Haley is great to work with. Explained everything to us. Looking forward to getting our furniture

Mary was very helpful and courteous . And very knowledgeable on all aspects of our purchase

Josh and Mary

We bought our sectional and couch from here and Ashley was so helpful and accommodating! She helped us get exactly what we wanted and we had a great experience buying our furniture! The wait for the couches was around 4 months and they are great!

Went to look at mattresses on Saturday and ended up stopping at Ashley Furniture in Altoona. I was warmly greeted as soon as entering the store by John and Luke. I was asked questions about the type I was looking for and shown some options. John was very knowledgeable about all of the products and took time to answer all of my questions. I would not have known he was a newer employee had he not mentioned it. I was treated very well by all of the staff, and will be a repeat customer.

We went to the store to just look for furniture but once we got there we spoke with Mary and she was great to work with and Haley was also great to deal with. I would recommend everyone to go see them to get your furniture. Thanks again Mary and Haley we appreciate all of your help.

I would just like to say that Justin at the Altoona location was AMAZING. He helped my boyfriend and I get approved for an Ashley credit card and when we could not afford the furniture set we wanted he was super kind and did not try to push us on to something we did not want. When it came time for my boyfriend and I to buy a new mattress, Justin was right there and ready to help us. He made the process super easy and gave us suggestions based on when we wanted. I will be shopping with him in the future. 10/10. Thanks so much Justin!

Very nice store and furniture Mark was great Very helpful but too long for the furniture to come in

Great customer service +18O56O854O6 NO NONSENSE and GREAT ASSISTANCE!!!

I went into the store. nobody to help walked around to see the bed my husband and I was looking at. it took30 minutes for anyone to ask us if we need help. should have just turn right out the door. ordered in April poor updates on my order. calls 6 minutes to closing so you have to wait til the next day for delivery. should have just turned around and left

Cheapest furniture on the planet. They also don’t honor their “warranties” as they claim. Their parent company in NY has a 1 star rating with the better business bureau. And it’s well deserved, believe me. Avoid Ashley furniture stores at all costs.

Nice quality of merchandise

Great customer service +18O56O854O6 NO NONSENSE and GREAT ASSISTANCE!!!

Lydia is great

Lydia helped me find the perfect sectional. She was great!

Saleswoman not pushy but very helpful when needed, but If you are interested in getting new furniture you need to do it soon as it will take a while to get it

Creepy salesman staring at me, I was greeted, but wasn't asked if I needed help. Mainly ignored. Went to another furniture store and bought what I needed.

Mary waited on us and couldn't have been more helpful. She clearly explained warranty details and made the purchasing process simple.

I unfortunately wasted some of my time here today. Not one sales person offered to assist me and there were two sales people by the front entrance doing what appeared to be nothing when I left. I won't be back.

Thank you Ashley Furniture! We love our new dining room set. Great service and delivery.

Great customer service

Nice place

The service was amazing! I was helped by one of the sales managers Ashley. She was such a breath of fresh air! I gave her a description of the bed I was in search of for my son and she knew immediately where it was located and delivered on all accounts and exceeded my expectations. She was personable and didn't try to up-sell me into something I didn't want or need and I know these people work on commission and that says a lot about her character. I highly recommend requesting Ashley as your salesperson at Ashley furniture in Altoona pa.

Ashley was absolutely amazing! She answered all our questions and was very easy to talk with. I've never enjoyed myself furniture shopping until meeting her. Ask for Ashley at Ashley in Altoona and you won't be disappointed.

Nice selection, helpful staff, good prices

We just made our first furniture purchase for our new home, and had a wonderful experience! Our sales rep, Mary Johnson, was patient and incredibly helpful with us as first-time purchasers. She took time to walk us through our various options, and not-to-mention has impeccable taste when it comes to matching colors!! We were in and out in 2 hours, and got everything we needed! We had such a positive experience, and it is undoubtedly due to Mary’s expertise, professionalism and kindness! Would highly recommend this store, and Mary, should you need a hassle-free and positive furniture buying experience!

Friendly, responsive staff but not the place to shop if you are looking for high quality furniture. The prices were reasonable, but it is definitely the Olive Garden of furniture compared to authentic Italian cuisine.

I am giving it two stars because our salesperson was nice and I will not fault her. Yet, we are at our wits ends. We understand Covid is an issue and has caused delays. We were told it could be up to 12 weeks to receive our furniture. We signed an agreement stating we were fine with that and understood. We ordered a couch. recliner. and ottoman back in August. 12 weeks has come and gone and we still have no furniture and no updates. When we have called to check up we have gotten new deadlines like 'The materials for your couch will be there' at the beginning November. 12 week deadline came and I contacted the store. The manager told me "It be best if I take partial orders if offered to make room in their warehouse" ....I am not going to take a partial order. I do not have space in my home to essentially store furniture while I wait for the rest of it. We just want a realistic time line or update where it is. Ordering furniture in August 2020 only to not even be receiving or knowing where it stands until 2021 is so frustrating.

Absolutely do not order from Ashley's. We ordered a full bedroom set back in June and were told 8-12 weeks. Here we are 6 months later and still have not received more than half our bedroom furniture. We've tried to be patient considering Covid could slow down the process but at his point this is absurd. I've called customer service countless times over the past few weeks and the best they could offer was $100 off our order which is a complete joke considering how much we've spent. I called again today since this was the day (once again) the rest of our order was to be in and was again told it's delayed AT LEAST until the end of the month. We are not at all happy with how long this has been delayed and how they are handling things. If they told us 8-12 weeks 6 months ago, imagine how long it will take for orders being placed now or in the near future. Maybe if they cannot keep up with the demands they should not be selling furniture they do not have available. Instead, they lie to you and take your money. Don't waste your time or money here.

Very rude no service after the sale very rude Never by there again

Great service!

I'm nit fabricating any false statement of Ashley finances are charging us interest rate so we have ti pay almost $900 in interest rate of $ 600 I onw you guys. And if don't belive me send me your E-mai and I will send anyone the proof.

I&'m nit fabricating any false statement of Ashley finances are charging us interest rate so we have ti pay almost $900 in interest rate of $ 600 I onw you guys. And if don&'t belive me send me your E-mai and I will send anyone the proof.

I'm nit fabricating any false statement of Ashley finances are charging us interest rate so we have ti pay almost $900 in interest rate of $ 600 I onw you guys. And if don't belive me send me your E-mai and I will send anyone the proof.

Tried to be understanding with Covid but was VERY disappointed with how things were handled. Ordered a recliner back in July, was told 8-12 weeks for it to be delivered. We were figuring the second weekend in November. I haven’t heard anything since September 15, so when I sent a text I received a phone call. Our recliner has been discontinued. But please come in to pick another one. I WILL NOT wait months for them to “order” another one. I am glad I didn’t put money down.

This store has a bank the finance your furniture and the just charge me $840 in interest rate for $600 credit that i own. They're not having consideration that we straggling with the pandemic of covid-19. While the government is helping people to pay their bill the bank that finance with Ashley has the fucking ball to charge you with their interest rate. And top of all when i call the bank they treated me. This people are robes you of your saving. This bank that finance Ashley should be in prison for doung this type of fraud. I will get the name of the bank and Ill publish the name.

Great service, especially from sales rep, Ashley Miller!!! She provided excellent customer service and went above and beyond to make sure my experience was 100% successful. Will definitely return in the future. Thanks again Ashley M!

The girls were so amazing and patient with us during our mattress purchase today. We were given all of the information we needed to make a decision. Mary and Ashley were so helpful in showing us all of the pillow and sheet options and we are so excited to get our delivery!

Stephanie and Ashley was amazing!!!! I would HIGHLY recommend them & Ashley Furniture 💓 😚

Mike Crow was our salesman and he was wonderful. He seemed to know what was best for us and our needs.

Helpful and friendly staff. $4000 living room suit for $1900 so, great prices?

Very disappointed with my product and how they handle their customer service in store. They were very polite when I first went. Since getting the bed I've had nothing but issues with my bed and the customer service has been very rude ever since.

Tony clearly knows what he’s doing when it comes to professionalism, customer service, and product knowledge. I work in sales, so when I am around other sales people, I often critique (in my head) as to what I would do in that scenario. With Tony, I wouldn’t change a thing. Made me feel comfortable and confident in my purchases (and they weren’t small by any means.) It was a pleasant experience, and I will for sure recommend him and their showrooms to anyone in the market. Clean, professional, and didn’t make me feel pressured. 6 stars from me!

Went to Ashley this weekend in search of a mattress and all expectations were exceeded! Chris Merritts was very helpful and personable and made it an enjoyable experience! Would highly recommend asking for Chris!

Gorgeous place! A little too pricey for me but highly recommend. Found an awesome recliner can't wait for it to be delivered

Staff was excellent! Thank You Todd!

GREAT service! Sales people knowledgeable and nice.

Purchase date was 4/20/2020 with a delivery date of 6-7 weeks. Those terms were part of the sales agreement which are: (1) I agreed to pay the price and (2) Ashley agreed to produce the furniture within that time frame. My money was removed from my account the moment I bought the furniture. Now I have a delivery date of 8/4/2020 which is clearly out of the time frame I agreed to when I purchased the furniture. My wife asked for compensation (shipping costs) and was told by the delivery company it is not their fault due to the popularity of the furniture causing delays, however, we did get the ottoman which accompanies the set well within the time frame set forth in the sales agreement. Compensation should be mandated by any production company who can’t fulfill their expectations as set forth in the sales agreement. If a consumer does not make their payments then the companies seek civil restitution in the courts by suing the individuals not making their payments. Where is the accountability for the large companies who are in violation of their sales agreements? I will be seeking restitution through the civil courts and believe a class action suite should be filed. This is not an uncommon occurrence with Ashely and Wellsville Carpet Twn Inc dba Ashley Furniture HomeStore. My sales order number is 725003437460.

Worst customer service ever I bought stuff off them 3 month ago it broke 3 weeks ago I called for them to fix it 3 weeks ago and still have a broken couch I've call over to the store 4 times now and they all tell me the same thing we will have someone call u today to set up and appointment to have it fixed 2 weeks later still not fixed Now after 2 years it is a complete piece of junk called them and they said there is nothing they can do about without me paying to have it fixed ANYONE READING THIS DO NOT I REPEAT DO NOT BUY ANYTHING FROM ASHLEY HOME STORE

Purchased my sectional on February 21st 2020. Was to be delivered the first week of March. I completely understand that COVID shut down everything but after spending $1,200.00 the lest I could have gotten was a phone call or email saying that the delivery wouldn’t be made. Radio silence from them until around mid May. Awesome, we were scheduling a new delivery date. Then she says how about June 16th! What? That’s another month! I was upset and mad but I tried to understand they were probably backed up and doing their best. Until I receive a call on June 12th! It seems that part of my sectional is on back order? What? They could deliver one part of it to me on the 16th if I’d like! I don’t even know how that would’ve worked or looked but no, I want the whole sectional I paid for all at once. So she wants to set up a new delivery date. June 23rd! Ashley furniture, my couch better be here, all of it on June 23rd or I will personally come and pick up the showroom model myself.

Had fun mixing and matching

Torri at Altoona Ashley home store was absolutely AMAZING. This was my first time investing in furniture and I was a little intimidated to even go in but she made my shopping experience super comfortable and helped me brain storm with things I didn't even think about originally. I just came in to take a look and see what Ashley's had but I left with a super comfy sectional and a dinning table suitable for my apartment. Torri took her time explaining everything to me. She was awesome. Thank you, Torri!

Very friendly and helpful staff. We got what we wanted

Purchased a table and chairs at Ashley Furniture Store in Altoona, Pa in February. The table was delivered on March 6th and by the end of March the finish was peeling off. We could not contact the store, due to Covid19, until recently. We contact their corporate office and warranty division and both refused to either exchange or reimburse us for the damage product. Failure to take care of their customers only lends to a bad reputation. We will NOT ever purchase anything there again.

it took me 6months to get my furniture so I cancel my furniture and when I asked for the full rebate back I took off $200 because of the tax sale and the time of the delivery this is the worst place I ever had to deal with trying to get furniture I've took my furniture out now two times and had to bring them back in because they will send you a confirmation time and then the next within 24 hours they send me another one tell me I have to wait another month and a half and that when I talk to somebody higher up I cannot go back to the store and get my money back they have to send me a check

What a great experience at Ashley's today! Purchased 2 recliners at awesome discounted prices! Wonderful customer service with social distancing and masks..Kudos to Chris Merritt's and John! Thank You!!

Tony at Ashley Homestore in Altoona Pa was a very helpful in helping us find furniture that matched our country theme and was very thorough in explaining the features of everything we looked at!

Tori did an excellent Job helping us pick out our new furniture. We could not have been happier with the service that we were provided!

Tony Luciano, the best sales associate EVER!!! Mr. Tony is the sales manager at the Ashley Homestore in Altoona, PA. Mr. Tony was extremely patient and knowledgeable about all the merchandise in the store. He was very personable, friendly and not overly eager for a sale. My family and I spent over three hours trying to decide how to furnish each room of the new house. We went through every room and chose carefully because buying furniture is an investment. This is not just a house it’s a home; a place of sanctuary and Mr. Tony realized it was a process. He allowed time to consult and took the time to go over protection plans, warranties, pricing and all. My family and I left the store confident about the purchases and never had buyers remorse. The only regret is the delivery for my brand new mattress was weeks away. THANK YOU for all your hard work, patience and overall customer service!!!

I bought a table with warranty. Table got damaged and they sent a refund to Ashley’s. They told me no Expiration date and now the refund is gone!! Don’t by any warranty I recommend you go so more where else. Looks like I’m buying my sons bedroom suite somewhere else.

Todd at Ashley was very easy to deal with and came through with all that I was asking for in a tv unit and matching piers! I could not find what I was looking for anywhere until I came to Ashley and talked with Todd. Thank you!

Ashley Miller was awesome!!!

Todd @ Ashley's in Altoona, PA was the BEST!!! Three of us came in just to look around. We all left the store with a new purchase :) Todd even went above and beyond as we had a unique situation with the purchase. Thank you SO much for your excellent customer service and we hope to see you again for future purchases :)

Ashley was tremendous!

Tony Luciano was very helpful and professional. Thank you Marty and Mary

We purchased the platinum warranty. I am being given "exclusions" that are in no way written in the terms and conditions copy that I received upon purchase. Won't buy from them again.

Mike is an excellent salesman. Although he rooots for the Broncos. My wife an I will always will come here with Mike here. Go Redskins!!

Mike is a cool guy and I will keep coming as long as he works here. Thanks Mike!!!

Mike c was wonderful !! So looking forward to my new items . Will definitely come see him again when anything is needed !!!!

Matt Craw, was amazing to work with! We spent months going in, finding just the right mattress for family. He answered our questions and always made us feel welcome to ask anything we needed. Ashley Furniture-Altoona and Matt are great to work with! Check them out!

First time in this store and probably be my last. Furniture seemed so cheap and flimsy for these days. Staff was nice though and not too pushy.

Fools keeped tryin to play me. Give me 3 prices for same couch. Do same on the phone even when have the money

Ashley Furniture is terrible. Just cancelled my order. Ordered bedroom set Nov 23. Was told delivery in 2-3 weeks. After placing the order....it became a back order and we wouldn't have it until Dec 28th. Got a call Dec 26th (the rails aren't done) changed delivery to January 3rd. Got a call Jan 2nd, rails still not done. Changed delivery to January 11th. Oops....rails still not done....delivery changed to January 17th.... January 13th....another call rails still not done....changed to January 29th. I told them if it's not here by the 29th ....cancel my order. Personally called them January 21st...everything is on schedule for the 29th (rails still not done). Low and behold they called today ( Jan23rd) to schedule the delivery BUT NOW there is only one night stand instead of 2. IM DONE WITH ASHLEY FURNITURE. CANCELLED MY ORDER. WIILL NEVER ORDER ANYTHING FROM THEM.

I would never in my life do business with these people again. we ordered back on december 1. promised delivery december 26th. got rid of furniture. got a delivery if loveseat. promise the 7th..got a recliner. told couch and TV stand on the 20th. got call today couch on 17th and tv stand the 23rd. just called on same day and nothing till end of month. nothing they will due to help us. NEVER AGAIN. A BIG FLIPPING JOKE. thinking a lawyer might need to get involved. oh did i mention 4 days after getting loveseat...controls popped out of the side

Michael was a great sales person very informative, patience and a great personality

Very friendly and knowledgeable salesperson. Had us lay on the mattress with pillows for 15 minutes to make sure we liked it and were comfortable. Large, clean store. Pricing and financing were explained well.

Stephanie did amazing! She helped us pick out furniture for our new home. Thank you!

Amazing customer service from Victoria Bobby. Highly recommend this place of business.

Stephanie was extremely helpful and patient with us! She made everything very smooth and stress free!! Ashley was also able to help us out with some special financing! Highly recommend Ashely furniture! And highly recommend Stephanie!

Walked into the store and first person to greet me was Abby Craw. She had such a happy personality and was excited to help me find what I was looking for. I recommended going here and asking for Abby.!

Stephanie was very helpful and answered all my questions about what would be best for a first starter living room set.

I came in to look at sofa set and Stephanie was very nice and helpful!!

Tony is excellent! We have made two purchases from him now! He’s very patient, works with you and isn’t overbearing!

Rarely have I had a more pleasant shopping trip. The selection was excellent and Benjamin was a truly knowledgeable, professional, delightful guide through my furniture-buying experience.

Tori was a wonderful sales person with a great smile and personality. She assisted me several times but let me browse at my own pace. If you go to Ashley HomeStore be sure to ask for Tori.

Be sure to ask for Ben!

Benjamin Buchkovich was a great help he made my first buying easy and fast and I would definitely go back to him for more Furniture.

Ben was friendly and made my experience at this store great! I will for sure be back for anything else I need!

Ben provides excellent service !

Benjamin was very helpful in the decision making process of buying furniture for my house. I’d definitely recommend asking for him when at this store. He was kind and answered every question I had in great detail.

Very nice store with a great selection. Benjamin greeted me with a big smile and made shopping very easy.

There was a salesman named Ben there who was more than helpful!!! Nice guy, super cool, and was the number one reason I will get all my furniture from this store in the future!

Ben is great to work with. He is very courteous and is very knowledgable about their furniture. He is currently helping my wife and me decide on the best option for our living room.

Had a wonderful experience shopping at this store. Both the manager and our salesperson Ashley were very helpful and accommodating. Thank you!

Ashley at Ashley was wonderful. She was help us greatly. Wonderful experience.

Stephanie at the Altoona Ashley Homestore was amazing and made my experience awesome. I will be back.

Matt was eager to help us find the perfect piece of furniture that suited our home well. He helped to ensure that our experience was pleasant and was very professional.

The first item we purchased was a dining room table over a year ago, thebitem came in over a month after we paid for it 2 weeks after we were initially told it would arrive and the delivery men smashed my wall bringing the table in. Now today was supposed to be my the day my new couch was delivered however when I called to confirm a time they tell me the couch is "still in prodiction" and won't be delivered until after Christmas! And if the 3 hour window they have to deliver isn't convenient for me I need to give them a 4 day heads up... unbelievable. Sales people have always been helpful but this is just bad business will never shop here again

Matt was conciecous and attentive. He moved a recliner so I could compare colors, which was most appreciated.

Tony is amazing! He was very helpful and could answer all our questions

Ben was outstanding!!! He helped me find dressers for my kids. He had excellent customer service and was willing to help me with whatever I needed! Highly recommend seeing him!

Stephanie, our salesperson was attentive and detailed. Ashley and Tony worked with her as a team to help us make a decision on new living room furniture.

Matt is great. Always really helpful when I come in.

Matt is very friendly and always gives us the best help!

Ashley gave us a wonderful experience here and will guarantee us coming back. We got three bedroom sets in no time with a bunch of bonuses added. Loved the service.

Ashley made this dramatic experience very easy and painless, as we are not the easiest shoppers, she really made it seem easy. Thanks Ashley we’ll be back for our living room suite

Todd was wonderful very helpful. Highly recommend so if you are looking for new furniture see Todd you will not be disappointed.

My furniture was scheduled to be delivered Nov 30th between 10 and 1. I then received a call that my furniture would not be delivered until December 28th. I was told it would take approximately 3 weeks for delivery when I ordered. My love seat is on a truck but I have to wait an additional 3 weeks! I won't be purchasing anything here again I would have gone elsewhere from the beginning if I would have known it would take almost 2 months for delivery. runaround from the customer service in scheduling. I am extremely disappointed and dissatisfied.

Tori was an absolute joy to work with. She was informative and helpful.(:

Excellent service... we love our New living Room furniture

Had a very nice Transaction with Ben Buchkovich On Saturday Nove 23rd Thank You.

Wonderful experience. Steph was extremely helpful with our choices and purchases. Thanks for the help Steph. And you are right Dino's pizza was awesome.

I was very please with my visit and Abby had helped me out great. I would definitely buy furniture here in the future.

Abby did a great job taking care of us. We found 2 bedroom sets for our daughters, she was able to find discounts for our items. We will be back to shop with her again!

The manager John Kopera was AMAZING and everyone was SUPER HELPFUL!!!! I recommended this store above all others as they took the time to listen to my needs & offered me amazing deals on quality furniture! Rather than trying to sell the the most expensive items just to make a sale they sold me items in my budget that I couldn't be happier with!!! Keep up the good work guys!

Tori was amazing. this has been a wonderful experience and she had all the info that I needed.

Tori was very helpful when we asked about the furniture and different types of beds.. She has a nice smile ,pleasant attitude and easy to talk to.

Chris was super nice and so helpful!

Tori was awesome she helped answer my questions

I love this store! Stephanie and the other employees are always pleasant and helpful.

Love everything I ever purchased there

Very pleased with my experience thanks to John Kopera. I was torn between a few options, and he personally helped me make the best decision.

Excellent service, John Kopera was great!

A great shopping experience! Matt and John were extremely patient with us through ALL of our questions and were very helpful. We didn't feel rushed or pressured at all. Highly recommended store!

Abby was wonderful, extremely helpful and so kind. Will definitely return.

Stephanie was very patient and helpful on my fist purchase at Ashley furniture.

Thank you Tony for your help today. We appreciate it

Mike was awesome and store manager john is a double awesome cowboy fan but not sure about mike because he had a Denver Jersey on lol

Tori did an excellent job helping up out tonight! Even ordered in items that were not on the showroom floor. She assisted us several times but in between let us browse at our leisure. Showroom was beautiful as well! Thank you Tori and Ashley Home Store!!

Mary Johnson was our salesperson.she was extremely helpful and quickly answered all of our questions. I would highly recommend her for any one shopping at Ashley.

Abby was a fantastic salesperson! I highly recommend her! She was informative, but didn't hover over us when we were making our decision. She was perfect. When I go back, I will ask for her! Thanks Abby!

Great service and love how their salesmen aren’t pushy! They are there when you are ready for help but don’t drive you crazy while trying to shop!

Beautiful furniture! Mary took good care of us. She was very helpful. We can't wait to get our new furniture!!!

Here today purchased sofa, loveseat, coffee table 2 end tables and dining room set. Not only beautiful furniture they have so many choices/options. We dealt with Mike C and he was amazing! Great salesman very helpful with answers to all of our questions. All of that without being overbearing. Gave us space to make decisions pressure free and gave us great deal!! We will be back! Thanks Mike C!!

Stephanie was so nice to work with! Very professional! Definitely look forward to working with her again

This is Pamela Thompson. I would like to say that my experience at the altoona store. Buying a couch from Stephanie was very pleasant and knowledgeable on what I was looking for. Thank you,

Mike you rock thanks for all your help!

I would give this nothing if I could.. while the people in the store and friendly and helpful corporate and manufacturing are a NIGHTMARE. I seriously would not purchase from them EVER AGAIN. Ordered couch, loveseat, coffee table, and end table almost the end of September.. we were given a delvery date of October 31st.. 3 days prior to delivery I receive a phone call that it has been "delayed on the assembly line" until November 15th .. a little frustrating but whatever.. call 11/5 just for an update.. IT'S DELAYED STILL ON THE ASSEMBLY LINE UNTIL NOVEMBER 27TH .. they give you the run around and don't give you a direct answer .. Hell, they couldn't even find my information even though I provided phone number address name and whatnot.

Abby was wonderful today!!!!

TODD 😁

Stephanie was so easy to work with when we decided to purchase our couch! She helped us through the process and was very sweet! We called the store and spoke to Tony two nights ago who assured us that even though the couch we loved wasn’t physically at the store, they could still help us and order the perfect couch when we came in. This is our second purchase and we are so pleased with the service!!

Tony and Stephanie took care of us and even helped us out with some financing help.

Ashley was very helpful with out purchase today. Very pleasant! I would recommend !

Horrible customer service and lies. I caught them in a few. The worst one being a $200 addition to my bill that I was told nothing about and they couldn't provide a signature that I had. I will never do business with them again. Ps. I called customer service multiple times at the store and the corporate offices and not a single one could give me a straight answer about anything. So when the person that replies to these saying call our corporate offices, just know that I did... A lot! Every single person in this company that I talked to is shady.

Victoria Bobby at the Altoona store went above and beyond! We had a terrible experience with a consultant (Barb Ward) at the Johnstown store and thought we’d never try Ashley Homestore again. Tori to the rescue! She could not have been more helpful or professional. (Sales order 12112550. Date 10-25-19.)

Tori and Ashley took very good care of us. It was a very nice experience and they were not pushy for us to buy something.

Tori was extremely helpful during our shopping experience and listened to what I wanted. When we asked about delivery and once she knew where we lived she explained to us in a calm and understanding manner that they were unable to deliver there,she still answered any other questions we had.I highly recommend her as a sales representative.

Ken, Was awesome and was very helpful. Very knowledgeable about the products. Explained everything extensively..

Tony started me off on my experience and handed me over to Mary...she did an outstanding job! We looked at 3 different options with each one getting better and better. She listened to me and kept tweeking options until we found the right combination. I came And was just here for pricing as I was planning to go to wolfs to compare...Mary's service was so good I purchased today.

Abby and Matt were both extremely helpful during our whole shopping experience. They were very knowledgeable about the furniture and Abby gave us a great deal. This was our second purchase from this store and we will definitely come back the next time we need something for our house.

Above and beyond customer service! Stephanie is a delight to work with and is willing to do whatever she can to help! I would give her and the Altoona store manager 10/5 stars if possible. Great experience! Would recommend!

I had the best experience at Ashely! The people here really know their stuff! They helped me a ton but I saw the same kind of care with the other people in the store too! Special thank you to the manager John for helping me out!

Stephanie and Ashley were great to work with. They were very professional and had an answer for any questions that we asked. So glad that we decided Ashley Homestore in Altoona!

Just completing a full living room purchase. Had a great experience. Our sales rep, Stephanie, was great. Not pushy at all, but very informative. Very am happy with the whole Prosecco each step of the way!

Stephanie was super kind definitely helped us get the amazing couch we wanted!

Ben was great when looking for a new livingroom set. He wasn't pushy, he took time to price compare with me online to answer questions I had regarding products I saw elsewhere.

Ashley was very helpful and provided great customer service!!!

Mary Johnson is the BEST!! She helped me with a very frustrating online order, saved me over 300.00 in shipping charges, and over 500.00 in warranty costs. All in all over 1,000.00 in savings including the better discounts on the furniture!

Abby was excellent to work with. She went above and beyond to give me help, but time to make my decision. She made this experience as pleasant as possible! Thanks Ashley and Abby!

Great experience - Special shout out to Matt C. for being super helpful, friendly, and customer focused. He does a great job, and I highly recommend going to him for any questions, comments or concerns. He’s an honest salesman.

Stephenie was wonderful and very helpful. Would definitely go back for any other purchases.

Matt is pretty great and furniture is the best!

Ashley and Tori where absolutely wonderful!

Stephanie and Abby were wonderful to interact with and helped with every question I had. It made me much more comfortable buying such an important item. Highly recommended.

Stephanie went above and beyond to find me a match for the chair I wanted. Ashley stepped in to make it a team effort. That's the kind of service that will keep me coming back!!

Fantastic furniture. Nice selection. Stephanie O. Was very patient and knowledgable. Thank you. I will be back for my additional needs in the future.

If you’re looking for furniture, ask for Matt! He’s super helpful and was quite patient with us. He helped us find the perfect reclining couch for our pet friendly home.

Stephanie was a joy to work with. Very knowledgeable of every bed suite we looked at. And worked with us to find the right price. Highly recommend!

Stephanie was awesome and easy to work!!! Every employee was helpful and made our purchase quick and simple!!

Great selection and pricing! Truly appreciated the knowledge and honestly of the sales presentative, Mary! Fantastic experience.

I love this store !!! I highly recommend them if you need furniture and Mary Johnson is amazing she totally designed our whole house and did such a amazing job. We are so happy and cannot wait til we get all of our furniture to see how beautiful it will look. Thank you so much Mary Johnson

It was a very good experience, staff was very friendly and helpful

Everyone in the store was great. However everything since then has been extremely frustrating. I ordered my furniture on June 24th and still have not received my loveseat or recliner. They told me over a month ago that my loveseat would be here on Sept 3, but they just called to tell me it would be another 3 weeks....so they say. While I was waiting for my furniture they discontinued the recliner. It's unfortunate that the professionalism of the staff in altoona cannot carry on to the manufacturing/corporate end of the company. Don't go in the store expecting to get the items you pick out in a timely manner.

Pushy salesman

We bought a dining room table and chairs with the extra insurance in less than one year the finish started chipping off in chunks we called and said that it must be a finish problem and without coming to see it we was told it's our fault. So after many many calls and complaining we finally got someone to come and look at it they came and used a marker and colored the big chip marks I was amazed how bad it was and the fact that they tried to fix like this. It ended because I just don't want to deal with them anymore you shouldn't buy anything from them it's all junk from my point of view and no one will stand behind what they sell we have our old table that's 8 years old and it's finish looks great and the one we bought from them is junk in less than one year. Beware of this place and the insurance is not worth one dollar

We bought a dining room table and chairs with the extra insurance in less than one year the finish started chipping off in chunks we called and said that it must be a finish problem and without coming to see it we was told it's our fault. So after many many calls and complaining we finally got someone to come and look at it they came and used a marker and colored the big chip marks I was amazed how bad it was and the fact that they tried to fix like this. It ended because I just don't want to deal with them anymore you shouldn't buy anything from them it's all junk from my point of view and no one will stand behind what they sell we have our old table that's 8 years old and it's finish looks great and the one we bought from them is junk in less than one year. Beware of this place and the insurance is not worth one dollar

Beautiful, unique furniture and home decor, reasonably priced. Always the first place I go when I'm looking for something.

Ashley Miller was very helpful in choosing my new mattress. She is very knowledgeable and respectful to my needs and requests. It was an enjoyable experience.

Ashley was super nice and so helpful with the purchase of our Beautyrest Black mattress!

Staff is amazing and Tony was so helpful and knowledgable! I'll always buy here 😊

Thank you Chris for your professionalism and service.

Tony was an excellent help to us great customer service would shop here again.

I'm not even sure where to begin in regards to my experience with Ashley HomeStore. Our sales rep Ashley M. is AMAZING! They are SO lucky to have her working with them. From the MOMENT I called and asked some questions she was there for me 100%. She followed up with me, confirmed the appointment, made arrangements to meet me, and was there waiting when we arrived with TWO very ROWDY kids. She never even blinked an eye. She worked with us while the kids were "bored". She gave them things to do, asked them questions, and got them involved. I had concerns, she took care of them with grace and didn't make me feel awkward for asking or for having them. She guided my family into an amazing experience and we cannot wait for delivery of our furniture. She took something I was disappointed about (finding a deal online and finding out we can only get those online not in store) and made it one of the best shopping experiences I've ever had. From her customer service alone I will be back. She is amazing, cares, and is knowledgeable. Truly an asset to the store. Thank you for everything Ashley, we'll see you again in a few months for another room of furniture! :)

Very helpful staff

Ashley (the sales rep) could not have been more helpful. We came in looking for a bookcase, and after looking in store and online, had several options to mull over. But as it turned out we found an outstanding table and chairs that had to come home. Ashley (again, the person) was very knowledgeable with the delivery options and helped choose the best for my schedule and budget. Ashley (the store this time) won't disappoint.

Ashley (sales rep), convenient right, was absolutely wonderful in helping find our next piece for our home. We came in looking for storage pieces, she showed us options on the floor, items we could order online using a large interactive screen right inside the building, and even showed a piece that just showed up that hadn’t even made it to the show floor. We actually ended up finding a dining room set with an expandable table! She was super helpful in answering all of our questions throughout our adventure in finding a new addition to our home. If you’re looking for a new addition to your home I absolutely recommend asking for Ashley to help you on your journey to find missing piece for your home. :)

Good people

Ashley was awesome in helping us find the right bedroom suite, dining set and living room furniture!!! Very friendly and not pushy!

The warranty stinks. My daughter bought me a lift chair 2 years ago for Mother’s Day. The undercarriage snapped and took 5 1/2 months until they got it fixed. But here we go again, chair snapped again on Memorial Day and I’m into the extended warranty now. I called the next day but they have no open appointments, my daughter called and explained the chair is needed medically, so they got an appointment for yesterday, 1 week after I called, the guy was in an accident and can’t come, which is understandable, so I want another appointment with another technician but guess what?? No open appointments!! Biggest bunch of bull with this company. All they know how to say is ‘I’m sorry’, no your not sorry, you’re not sorry for anything.

Had a great shopping expierence. Mary Johnson was a great help and answered all our questions.

Mary is the best! Great experience and awesome people. 👍

We loved our experience at Ashley Furniture thanks to Shawnna! My husband and I went furniture shopping for the new house we are moving into, neither of us had ever bought brand new furniture and we weren't sure 100% what we wanted but we knew it had to durable as we have a 1.5 year old. Shawnna helped us find exactly what we needed, giving personal recommendations about what works with her kids! She also got us set up with a protection plan that insures that we have are covered no matter what our little one does! Thanks Shawnna we can't wait for delivery!

Great shopping experience everytime. The sales people are very friendly and knowledgeable. The furniture is great quality.

I was helped and the associates were not over bearing, yet present near by whenever I had a question. Ashley Miller and Mary Johnson worked to help me get the best deal on the sofa I financed.

Manager Ashley remembered us and was a great help in looking for what we needed. The store didn't seem pushy and wanted up work with us on saving money

Michael was super friendly, sold me a great couch and chair

Great experience! We were able to go in a find every single piece of furniture we were looking for to add to our new home. Sales reps were very kind and helpful in the entire process! We can't wait for our furniture to come in!

Mary was so helpful and patient as we pondered our decision. We’re so excited and happy with our furniture and our great deal!!!

Mike C made my shopping experience a pleasure! He was super patient with me as it took 3 visits to make a final decision and his knowledge and expertise of the products made that easy, thanks Mike!

Once the sale is complete that is the end of your customer service. Delivery was late by over a month. Once they delivered our furniture, they brought the wrong stuff and were missing items. The things they did deliver were damaged and horrible quality. Cancelled and returned our whole order. It only took 35 bounced around phone calls and 34 rude people to get it scheduled to be picked up. We will NEVER do business with this sorry excuse for a company. We anticipated this furniture for over two months just to be delivered a bunch of incorrect garbage.

The folks working the sales floor are amazing, however, after my experience I have learned that the corporate end of this company is flawed and not helpful. Our furniture has been delayed twice now, and the only thing they can offer is money that will come with our delivery...which has been just shy of two months now. We will never purchase from this company again.

We went in today to buy our mattress and bedroom set. Ashley helped us throughout the process. She is so helpful and made it easy for us to make our decisions and made it easy for us to finalize our purchase. I would highly recommend them and will return in the future.

Our sales rep, Ashley, is the best ever to deal with! She gave us a great deal and was very helpful!

I had Tony as a salesman and he was very patient and did not haggle me at all! I am very indecisive and he let me be to make phone calls. He helped me measure and left me alone. He was great. The store is very clean and the people were helpful and friendly.

Extremely friendly staff not too pushy but extremely helpful and knowledge!!

Our sales person Anthony was great! Very helpful and professional! That is the only experience that was pleasant. After ordering and confirming delivery date of our new living room furniture we hauled away our old furniture 5 days prior to delivery. This was almost two weeks after we ordered. The next day we received a phone call that it would be an additional two weeks after my wife and I both scheduled a day off from work. I question why you wouldn’t know you had a back order at the time of ordering or a few days after the the order was placed. Obviously a communication issue from reading other reviews has never been addressed! I only wish I would have read reviews before choosing Ashley over 4 other furniture stores in the area!

We just came home after making several purchases and we were not only satisfied with our purchases, but, very pleased with the excellent service we received from the sales associate named Ashley!

At first I gave them 5 stars for their customer service at the store...but once you get your furniture dont expect anything after that once you need it fixed. When my couch was delievered it had 2 things right off the bat that needed fixed. I called the warranty number...almost 4 months later still no one can come fix my couch because they dont have any available technicians in our area...ever. Do not buy from here unless you want to waste your money on junk that they wont fix even when it came delivered that way!!!

Salesman Mike greeted us as we entered and asked us what we were looking for. He told us the layout of the store and about their promotions. I love that Mike didn't crowd us while we were browsing. He kept his distance and approached us after we had made our way back to one particular couch. We ended up making a selection and he was very helpful and made the shopping experience easy and seamless.

Our experience in store was great. Everyone that helped us was very informative and gave us great deals and finacing. We chose to pay for delivery service. We bought furniture to fill our home as we just built. Our furniture was delivered and our living room sectional was the wrong configuration. No big deal, we are humans and people make mistakes. I called to inform customer service that we needed the opposite configuration. The rep I spoke with was very nice and seemed very helpful. She told me she would call to inform us of expected delivery. 2 weeks went by and I never received a call. I called them. The woman I spoke to reviewed our account and told us they were waiting for us to call them for delivery? Ok. In short, we waited a month for the correct sectional to be delivered. The day of delivery the truck driver called me. He said “we have your beige sectional for delivery today”. Wait what. Beige? No we ordered a charcoal sectional. The initial lady I spoke with ordered the wrong color. Here we are almost 2 months without correct seating in our living room. In conclusion: repeat your order over and over and over again before it’s submitted. Ridiculous mistakes have been made on our orders. We won’t buy from Ashley again.

My wife and I stopped in Altoona store on a Sunday afternoon and they were not busy at all not one sales staff asked if we needed help. Wife was looking at a sectional and salesman said center section can come out. My wife told him what she was looking for and he told her he didn’t think he could help her with that and walked away. We didn’t feel welcome at all. We later stopped at park home furniture at almost closing salesperson asked if we needed help we told her what we were looking for and she was very willing to help us she even stayed with us 25 minutes after closing without us purchasing anything at that time because we needed to double check some measurements. We won’t go back to Ashley or recommend to friends

Nice furniture. Didn't care for the high pressure sales people

Nothing your sells Rep Mary Johnson, did an awesome job and sold us a very nice bedroom suite for my son. she did an amazing job at helping me find what I wanted.

Mary was extremely helpful and knowledgeable. She was able to recommend the perfect sectional for my living room.

The sales associate Mary was very helpful and informative when we came to select a new recliner. She interacted well with our grandson and helped us to find the perfect addition to our home. Thank you Mary for all your help! -The Wyatt’s

My boyfriend and I just purchased furniture for our new place here. Todd was phenomenal! (The pricing wasn’t bad either) but we came back and purchased from Todd because he was awesome!

I am extremely pleased with the customer service that Michael gave and very excited for our new furniture to arrive!!

Throughout our furniture shopping experience at Ashley Home Store, we worked with Michelle and Taylor. Both ladies were absolutely fantastic to work with. They were expeditious, detail oriented and friendly. We encountered a few very minor issues and they were resolved wholly and accurately within minutes of informing the sales team. The manager and manager-in-training introduced themselves and made our sales experience all that more personal. The delivery crew made our lives so much easier on delivery day. We will certainly be return customers and would recommend this store to our friends and family.

Great experience. Great sales associates.

We recently went shopping for new furniture and decided to stop at the Ashley Altoona Store. We were greeted by a Saleswomen that was very pleasant and asked us if there was anything that she could help us with. We were looking for living room furniture and she directed us to that area and was very helpful in answering all our questions about all the different pieces. She was very informative about all the brands, types, fabrics, pricing and told us about the on going sales. We left that day only to return because of her experience with us, her name was Mary Johnson and she did an outstanding job of walking us through the whole sale from the beginning to the purchase. Thank you Mary Johnson for giving us the time to browse and still being available to answer our many questions. We are very pleased with her professional attitude. Thank you, Ken & Linda Knepp

Had such a great experience here over the weekend! Walked in just to browse..... found the living room set I have been wanting! Elise was friendly and helpful. Her and Ashley were easy to work with. I would definitely return here in the future.

Tayler was great, gave us plenty of time to make a decision and made sure we understood exactly what we were buying.

Huge revolving selection

Mike Craw, Home Furnishing Consultant was very knowledgeable and professional in helping us choose our new furniture. there was no pressure and this made it easy for us to make the purchase which was best for our home. Thank You

Ordered entire living room set plus other furniture from Ashley on November 10. Was told we would receive furniture first week of December. Called the main office and was told that we would not receive furniture until December 28. I took off work on this day to ensure that i would be home for the delivery. Today Ashley homestore called with an ‘urgent phone call’ that our order is ALL on back order and the EARLIEST we will get anything is in February. Just recently bought a house, was expecting to have my furniture in beginning of December now am told i have to wait until February. The individuals themselves at the Altoona store were fantastic but dealing with everything else through Ashley furniture has been a disaster and i will never order from here again. I am very disappointed that i have been pushed back this many times and have already cancelled two house warming parties due to their inability to provide a reliable delivery date. Update: it is now APRIL and i still have not received all of my furniture. They keep calling and saying that it is ‘delayed’. This has been the absolute WORST company to deal with. I will NEVER recommend Ashley Furniture to anyone!!

John worked with us in picking out furniture for our Theatre room Great buying experience.