Tony L. was a knowledgeable salesman that gave of us a great deal on our bedroom set for our daughter.

Very friendly salesmen. They were polite,knowledgeable and professional. Selection was ok. Prices were higher than online. ASHLEY needs to update their POS system. It took way too long to make our purchase. And it would be nice if you had complete packages like you had in the past. I would recommend Ashley Furniture to friends.

Great customer service and good pricing. Thanks Tony for your help

Great and fast service!!

Tony Luciano was a very compassionate, patient and knowledgeable sales person who had our best interest in mind. We are very grateful that we were able to meet and work with Tony. We highly recommend him to all future customers at Ashley Furniture!!!

We are very pleased with the service we received. Tony took his time with us and explained everything. He was very helpful

Good to deal with and very reasonable prices.

It was good I went there with help found what I needed took care of it and I'm all set

All good quick & efficient

Very nice & easy to work with

Make you feel welcome. Once you are in the store. Will leave you alone to do your browsing very friendly to talk to. Once we decided on our furniture speedy checkout time we definitely return from additional furniture

Dylan C. was amazing to work with! He helped me find exactly what I wanted ( including a chest of drawers to match a 7yr old bedroom suite I bought for my mom)and he got me a great deal on everything too. I will definitely go back for the other pieces I need/want for my home.

An absolutely seamless experience from start to finish! Justin was extremely helpful, knowledgeable, and fully understanding of what we needed for a couch along the lines of comfortability and price. Thank you again Justin!

Tony was great and knowledgeable on which furniture we needed to please our pets.

Jessica was very kind and patient while we were looking and coming to a decision. She was not trying to sell us on a product because of price. She listened to our needs and helped us make a decision based on that.

Really cool experience they really have a lot to pick from. I was fortunate enough to work with Jessica she showed me many different options in what I was looking for. Very nice and pleasant to work with. I was very pleased with what I finally picked and the whole experience was very easy. Highly recommend!

Service was great and Jim was great

Staff were knowledgeable and helpful. Lots of furniture on display.

Jim was very helpful and charismatic. Customer service approach was very friendly and not overbearing.

Very nice and helpful

Kind pleasant however not pushy. Very appreciative with business.

Easiest decision! Dylan was super helpful

Tony was very polite and informative! He helped me find the right furniture with affordable financing! Would definitely shop here again!

Very informative Tony was great and easy to relate too. He let the product sell itself.

We recently visited Ashley for a sectional. We went in one evening, chose the set we were interested in and returned the next day to take advantage of sale. When we got there and looked at the model we chose we realized the floor models didn't fit our needs and after changing our minds and chosing several different sets, calculating pricing for all of them in different configurations, we finally found the perfect fit for our family. Our sales associate Alyssa was very helpful and extremely patient with us through all the changes and indecisiveness. Her manager, John was very helpful with all the financing questions we had. Our sectional with the configuration tailored to our family will be delivered in three weeks. Thank you Alyssa and John for all of your help!

Sharp dressed people and great deals. No BS 🤙

Jim made our shopping experience a real pleasure. Friendly and genuine. The store in Altoona is absolutely beautiful! So well decorated giving visuals of options for your home. Will go back again and highly recommend.

We were looking for 2 new table lamps. Ashley had a great selection, and the prices were better than I expected. Staff allowed us to browse and then approached us after a time, which was appreciated. We got a two for one price special as lamps sold as a pair. I'd definitely return.

Absolutely love Ashley Altoona! Best experience I have ever had. Jim was awesome, very helpful and not pushy at all. I will definitely be returning in the future.

We had a great buying experience with Tony who was friendly and professional!

Everybody is really nice and great to work with! Jim was informative and wonderful to work with. He made the process very easy.

The workers are nice and they all have great customer service. They listened to what I was looking for and price I wanted to pay. Second time I bought from this store and had a good experience each time.

They do not stand behind their product. My brand new dining room table, the veneer on the side of the table, is bubbling, and then it started to crack and pealing. Obviously, this is a problem with the manufacturing of the table, it isn't adhered properly on the said of the table. A few months after we got the table, we went to the store about the issue, and I was told to submit it to warranty. I submitted to the warranty, and they told me it isn't covered under their warranty! So I reached out to Ashley's again! And they are refusing to stand behind their product! They said it can't be fixed and it requires a new table, but they refuse to replace it! I am beyond upset about this issue. It is unacceptable. Even more so because we don't even have the table paid off yet.

Found what we wanted! Jessica and Justin both took time to explain all the different details of the recliners. It was during their sale and it turned out to be the right price as well as all the bells and whistles that we required. We appreciated their no pressure attitudes and the time they took to help us think through all the different questions that we had during the selection process!

Great service, staff super friendly and knowledgeable.

Tony was great to deal with. He was willing to offer significant discounts the more we purchased. Not pushy at all and gave you space. If I could, I would buy all of my furniture from him.

From looking to the final sale, we're very happy with our purchase.

It was a wonderful experience working with Jessica, she was very patient and understanding of my concerns and questions. Jessica was such a pleasure to work with and made the whole process very comfortable and easy, I would definitely recommend her to any of my family and friends looking to buy furniture or a mattress!! 💖

Dylan Crilly was very knowledgeable, friendly, and awesome to work with! A+ salesman

Excellent service. Such friendly people and so helpful when you tell them what you are looking for. Will definitely shop here again

Alyssa was wonderful to work with. She took the time to listen to what we liked and disliked. Thanks for helping us fin couches and new mattress!

Jessica was the best!! Very helpful🥰

Salesman was very polite and informative. Ended up buying 2 end tables.

Benjamin and Jessica were so very polite and helpful in getting what we needed. Very pleased and will return again next time! 😊

Tony was fantastic. He helped answer all of our questions and helped guide us into a choice that made everyone happy.

We were given excellent customer service by Evan and the manager as we searched for a new mattress. Patient and polite and no hard sales tactics. It was a great experience.

Ashley was very good to us thank you Ashley for your time

We went into just look & felt very welcomed & no pressure tactics. We did buy.

Had a great experience purchasing my purple plus from Dylan. Highly recommend as they were the only company in the area that had it in stock same day pick up. All others did not. Dylan and his manager went above and beyond to help my fiance and I.

Ashley delivered our new couch and loveseat, set up was quick and the men delivered it professionally assembled . And was delivered one and a half weeks earlier than promised What's not to love!!!!

Dylan was great to work with, very friendly and made it easy! Was able to get us in and out and actually was able to beat online pricing for us! Highly recommend Ashley and if you can ask for Dylan!

Jim was GREAT! Very helpful with all our questions and concerns. He continued helping and answering questions after the sale. The store is beautiful, warm and inviting.

Dylan was awesome to work with. He made sure he understood what our shopping goals and budget were and worked to give us a quality product. We are very excited for our grandson's first "big boy" room. Dylan also helped us pick colors that will showcase his bedroom to it's best advantage. Thank you again, Dylan. We will be returning to you and Ashley's for our future furniture needs

Answered questions to our satisfaction.... was able to get the exact piece of furniture to match what we had purchased 4 years ago from a store in a different state !!! Great folks to work with.

Everyone at Ashley were very helpful, John, Elliot and Justin were extremely helpful and the process went great.

Dylan, the salesman, was very cordial and patiently took his time helping me.

Very nice store with staff welcomingly greeting you as you enter. They provide as much details as you need and don’t make you feel like a burden asking them to repeat themselves as many times as you need. Jim was who worked with us and he was very friendly and I look forward to seeing him again in the future.

Great service great prices quality furniture

Tony was very helpful and knowledgeable!

I had Ashley as my salesperson very polite and really helped out with the sell! Appreciate thank you!

This is a great store. From the moment you walk in, there is someone there to greet you and help you find what you are looking for. I never felt like anyone was being pushy for a sale either. The store is very beautiful with well laid out design, they have a variety of items for your home at different price points. They also have a variety of sales and promotions. Prices are clearly shown on the items. When we were there, James (Jim) helped us find the perfect mattress and accessories for our home. He was very kind and knowledgeable!

Great service and products. Very professional. Thank You!

Elliot was the best he needs an absolute raise

The Ashley store in Altoona is a great place to visit. You never know what you are going to find. All are super friendly, knowledgeable, and professional. Thank you!

Such a wonderful and friendly staff at our local store. Always a pleasure to deal with. They make their presence known, if you have any questions, but leave you be so you can look around. It is so nice not having people hover all over you and just around the corner when you need them.

Nice Furniture and staff was helpful

I was hoping to make an order over the phone so I didn’t have to drive 30 plus miles to the store. Tony made that a breeze. Thanks again

My wife and I had Tony sales associate to help us, he was very helpful and pleasant, would highly recommend Ashley’s Furniture They have a great selection of furniture!! Will definitely do business with Ashley’s again

Great service knowledgeable staff !

Was greeted by an associate,Ashley who took me straight to the over large recliners and I found the one I liked. Only to find out that my Ashley account had been closed due to inactivity. Now to apply for new account!!. Thank you Ashley for your patience and your time.

Great/excellent

Very professional and courteous. Excellent staff and management. Met our needs in an efficient manner. Highly recommended.

Ashley was a lot of help!

Jim Everetts is a wonderful person representing Ashley in Altoona. He is a very knowledgeable, professional and a very patient person. My husband and I would recommend Jim to anyone looking for great service.

Jessica was very friendly and very helpful

I had a wonderful experience shopping for new furniture at Ashley.My salesperson, Jessica, made the sale an adventure. She was very knowledgeable and did everything she could to help me decide what I wanted.

Just wanted to give a big shout out to Jim and the main manager for an awesome experience. And for hooking us up to make some sales. We will definitely be back.

Great service and sales people.

Sarah was able to answer all of the questions we had during the purchasing process at the Altoona store. Protection coverage and financing was clearly communicated for our new furniture.

Great service, employee's are always willing to lend a hand and find you the best deal

Great environment and friendly Staff Ashley is amazing and very helpful and knowledgeable about the products in the Store. Highly recommended!!

Very helpful and patient!!

Our experience has been perfect so far. Dillon P was an excellent help in finding pieces, pricing and delivery. Thank you

Jim was very helpful and we are excited to get our purchase!!

Excellent sales and service.

Great experience… friendly and knowledgeable… smooth and efficient

Worked with me and my wife and found what we were looking for

Good experience Jim was extremely helpful

Ashley and Jessica were superb in helping with style, colors and pricing.

Wonderful to do business with I'd recommend Ashley's furniture to everyone

We saw an ad for Ashley Furniture’s Veteran’s Day sale and then found a living room set that we liked online. After calling to see if they had the set on the store’s floor so we could see how it felt, we drove over an hour and ended up buying even more than we came for! Several people assisted us - Justin did the initial legwork, answering a lot of my questions, Tony took care of us in the store, and Anastashia helped us with a delivery-scheduling issue and truly went above and beyond to make is happy! We feel that the prices were very good and are confident that we’ll be happy with quality. Well-worth the hour long drive!

Dylan was very helpful and knowledgeable. We’re excited to get our new furniture!

Ashley Furniture is the absolute worst retailer I have ever dealt with. Ashley furniture delivered damaged furniture to my home in October and it’s been a nightmare ever since. Ashley Furniture wanted to submit the damage to my warranty, but I refused because brand new furniture shouldn’t be arriving to your home damaged especially when you’re spending thousands on it. The delivery men arrived with no shoe covers on and they said Ashley Furniture doesn’t provide that. The carpet in our home was just cleaned and Ashley Furniture was very inconsiderate that we just spent hundreds to have the carpet professionally serviced. When I spoke with customer service about this, I insisted on receiving brand new furniture, I was told they will make a note about the shoe covers and they had the nerve to tell me I have their “loaner” furniture. I bought this furniture, it wasn’t supposed to arrive damaged nor was it intended to be some loaner program? Ashley Furniture offered poor customer service until I kept calling and expressing concern about the inconveniences that come with receiving new furniture. It wasn’t until then Ashley Furniture offered $50 off or $100 gift card. Fast forward to November when I was to receive the brand new replacement furniture, the delivery men arrived to the second delivery date with no shoe covers. They stated they saw there was a note about it, but again they didn’t have the shoe covers. The delivery men brought DAMAGED furniture to replace the DAMAGED furniture I already had in my home. The furniture they arrived with was worse than what I had originally received. The leg was cracked and the white paint didn’t even match. Ashley Furniture had the audacity to call me a LIAR. Ashley Furniture said it was in the system that I knew this furniture was arriving damaged. No one called me to discuss this and who in their right mind would spend thousands on damaged furniture? I expect brand new, undamaged furniture when I am purchasing new. I shared all this with customer service and they said all they could offer was $100 off. I haven’t even got into all the inconveniences I have had to deal with in this process and on these THREE delivery dates. I had to call Ashley Furniture today to receive my third delivery date. There have been multiple times I was told Ashley Furniture would call and I don’t hear so I have to call them. I do NOT recommend purchasing from Ashley Furniture. I am very regretful and I will NEVER purchase from them again.

Great experience. No pressure just help if we needed it

Tony is great! Very professional, kind & knowledgeable ! He will do u right!

Always kind and extremely helpful.

Jim was wonderful could not ask for any better

Great store awesome to deal with

Great service

Very pleasurable to work with. Wasn't overbearing while trying to look and discuss our options!

My experience at Ashley Furniture was awesome!!! I bought a new recliner chair. Sammy and Dylan were so helpful and everything went so smoothly!!! After going to two furniture places before hand, I will definitely make Ashley my go to place from now on!!! Very satisfied!!! Thank you so much Dylan!!!

We had a great experience at Ashley. Our sales person was very well versed in the products. They also deliver rather quickly compared to a couple other places we looked at for furniture. We definitely recommend this store.

They were very helpful and knowledgeable. Tony never pressured me or tried the hard sale tactics.

We fell in love with the Takston bedroom suit! It can only be found at Ashley and is beautiful! Their Sales Manager, Tony, was so patient and kind! We didn’t feel pressured to make a decision and came back the following day. He greeted us with a smile and within minutes, our purchase was completed! Thank you Tony and Ashley for adding a little love to our home!

Best experience ever

Elliott was very friendly and professional.

We had a very pleasant experience with Sarah at the Altoona store. She was professional and friendly. Thank you!

Miss Sarah and Mr Justin made the experience of buying a mattress an absolute joy! From receiving a wonderful music recommendation from Sarah to laying on different combinations of mattresses and pillows to find the perfect fit, our time spent with them was both fun and informative! And our longtime salesman, John, was there for any additional questions and options based on his many years of experience in the field. Thank you for going above and beyond!

Wonderful staff. Great prices. Should deliver clearance items

First time visiting this showroom, Elliott was very helpful, purchased a powered reclining sofa. I have to wait a month for it to be delivered 😩. Can't give a review on the sofa yet. Stay tuned 😉

Justin was polite, kind, and knowledgeable. He quickly answered all of my questions and got us set up with exactly what we wanted.

Sarah Did a fine job taking care of us!! Thank you!!

Our couch buying experience at Ashley was great! Jim answered all of our questions and helped us find the perfect couch. Stop here if you’re in the market for new furniture.

I worked with Sarah to purchase a couch for my home. She was extremely helpful and kind. She gave us our space when shopping around but was always there if we had questions. She was knowledgeable and respectful throughout our time.

We really enjoy shopping at Ashley. Good furniture at a good price and friendly, helpful employees.

I had such a great experience at Ashley’s in Altoona. The sales associate that I worked with, Jim, was amazing in showing me multiple options throughout the store that would work in my apartment. He was genuine, candid, knowledgeable, and all around professional. I will definitely be back to work with him again as I continue to furnish the rest of my new apartment!

Everyone so helpful. Beautiful furniture! Great sales

Very professional and understanding of our needs. Spent time showing us different mattresses to fit our comfort levels. Would recommend them to anyone needing furniture.

Although Victoria was new to the company, she was knowledgeable, helpful, and a pleasure to do business with

Jim and staff were great. No pressure. Friendly. Jim carried my two chairs and loaded my car for me. Great experience!!

The store and staff treat you like family, 👍

Great prices, liked that they help to match prices. Sales person Sarita was very helpful, knowledgeable, and friendly

We went into the store looking for a specific lamp for my daughter’s dorm room. We were able to take it from the store that day. We were offered a 20% discount and the sales associate was awesome.

Great experience with Hannah and GM John. Very pleasant and informative without pressuring us into decision. Beautiful showroom.

Great place to do business with. Customer service 5 star

The staff was very friendly and helpful

Friendly service. Quality furniture. We found exactly what we were looking for .

Great selection. Easy to work with. Ask for Jim!

Jessica was FANTASTIC! I can't even think of a word that's good enough to describe her level of greatness. Very well trained, intelligent and personable. If you're in the market for a new bed go see her at the Altoona, PA location!

Salesperson was extremely helpful and great to work with.

Hannah was absolutely wonderful to work with and I highly recommend her! She was friendly and very helpful in helping me select pieces and colors. She was available by text for questions and willing to meet me in the store in her day off! Prices were great and it was a very enjoyable shopping experience . Thank you Hannah!

Very cooperative. Was incredibly understanding of what I was looking for with my lack of knowledge. Fair prices.

The team at ashley furniture in altoona were very helpful and extremely knowledgeable of their probuct and had great customer service skills. We will be using them in the future!!

Tony was very informative and helpful. He was able to answer all my questions and advised of up coming sales events. Very low pressure sales .

Jim Everett helped us. He was SUPER patient and helpful. The managers were helpful too. They informed us of an upcoming sale to help us out. I went back three times and Jim was patient every time!!!!! I will ALWAYS go back and ask for JIM!!!! I have nothing but good things to say about the furniture and the service!!!!!!!! 😄

It was great. My sales associate Justin went out of his way to show us everything we wanted and a ton of new things we had not thought about. Great competitive pricing and a wonderful environment to find your new furniture!

We always go to Ashley's in Altoona to find what we’re looking for, not only because of the design and style but also because of the professional and courteous assistance we always get. This time, Jim helped us quite a bit to find exactly what we needed and the best price possible.

We worked with Jim. He was the most helpful person we could’ve asked for. He was honest about all of our questions and gave us his opinions which is super helpful in our decision. If you’re going to Ashley, choose Jim!

Very nice and helpful salesperson, Sarita! Great selection too.

Elliott was extremely helpful, answered all of our questions, and got us some amazing discounts. Frankly, he is also the most personable salesperson I’ve ever dealt with at any establishment. Thanks, Elliott!

Awesome experience at the Altoona Ashley store. Great associates- we dealt with Sarita and she helped us out!

Tony was awesome. Great customer service and very professional. What I like about Ashley is they let you shop but are around if you have questions. You never feel pressured into buying.

Jess very knowledgeable and helpful in the purchase of our new bedding!

The sales person was very helpful and met all our needs. A Great Experience!!

Pleasant shopping experience at Ashley Furniture. Dylan was a great help to my wife and I, in terms of finding the right pieces to meet our objectives then finding us the best price possible for each individual piece. Beyond that, Dylan was able to help secure the earliest possible delivery so that we could get our property fully furnished and livable within a short period of time. We will definitely return to Ashley for our future furniture needs!

Justin was very helpful and friendly. Made the purchase process less stressful.

Walked in immediately to a warm greeting from Hannah. She helped me with what I needed. Great place to shop, and great prices too

Hannah welcomed me and attended to my Two requests: new mattress and 24” high backless counter stool. With no such stools on the floor she suggested a clearance floor model stool which was a possibility. Regarding the mattress, she rolling as needed all questions about type, showed available BeautyRest styles, answered all kinds of questions re: box springs, height of bed frame, overall sizing and explained the costs and differences among the choices. Ultimately , she offered two extra stools at a discount I couldn’t refuse as part of the deals. She was willing to wait for my return on a day after a scheduled medical appointment, which avoided a second trip. All in all I was happy with the whole shopping experience. Hannah knew her job and did it well. She had good sales training.

Justin was amazing!

Very friendly and helpful made our purchase very easy.

Shopping for a table and found exactly what we were looking for at Ashley. Very nice and helpful salesman. Will shop Ashley again!

Justin was very helpful and courteous. He helped me get the best financing and got me out the door in a timely manner

All the staff members were very helpful and not overbearing or pushy. We were given all the time we needed.

Justin went above and beyond to give us a good deal on a dining room table & stools

Good products at good prices and our salesperson, Hannah, was excellent.

Dylan was great to work with!

We arrived looking for a loveseat. Our salesperson Jessica Niebauer was very helpful in guiding us through the showroom. We made our selection and she made the entire process very easy.

Tony took great care of us.

I walked the entire store without being greeted by a sales associate. Made my purchase at park home in Duncansville instead, way better experience.

Had the pleasure of dealing with Tony. He made things very easy and took the time to explain things and gave me a great deal.

Jim was AWESOME!!! He was so knowledgeable and listened to what we had to say! We only bought purple pillows, but we wished we would’ve bought our whole purple set there!!! Just a great overall experience!

Tony was very helpful and knew what products he had per our guidelines. Would have liked earlier product arrival, but out of our control. Thank you Tony.

Worked with Tony he was great! So kind and extremely knowledgeable and patient with us as we bought our first couch. He was able to get us a great deal for the couch we fell in love with! Thanks again Ashley Furniture!!

Was a good experience today..

Sarita was a pleasure to work with. She was patient and took her time showing me what I was interested in. Very positive experience! Will buy thru her again. Brenda Jo

Great experience and service from Dylan Crilly at Ashley Furniture. All my questions were answered, with no pressure to purchase. He really helped us to get exactly what we were looking for!

Elliott was very helpful and answered all our questions. As always, Ashley has a great furniture selection. Totally recommend

My friend and I went in. She was looking for a whole new bedroom suit. And I was looking for some dressers. We had a salesperson whose name was Elliott, He was very kind and patient and spent hours with Us figuring prices on the different bedroom suits. And we went over to the mattresses and that took a while, but he was very people Oriented, we dealt with Tony that night. He was just as awesome and then the following day. We dealt with the store manager John and had an awesome experience with all the people there. Just wanna say we're so glad that we purchased our items from Ashley. They have a great crew of people working there. Debbie P

Our visit to Ashley's was great. We got what we intended to get. The store manager was excellent in assisting us.

Jessica was great! She was very informitive and helpful. She knew the products well and was super friendly. Thanks Jessica for a great experience!

Elliot was extremely helpful, polite and friendly, and even though he is fairly new in his position, he was efficient and made the process go very smoothly. I was very pleased with my experience at Ashley.

Justin was a huge help in getting my item set up and on its way to complete my order.

My husband and I had a great experience at Ashley Furniture in Altoona. Everyone was super nice and very helpful. We went in to find something for our daughter and came out finding many items we loved. We ordered 2 items and they came in really fast. Great experience and great sales staff that work very well together.

Justin was very professional, friendly, and easy to work with

Very pleasant experience. Gentleman showed my friend and I around on both mattresses and upholstery. My friend has a terrible back and he recommended an adjustable base for his bad back which my friend seemed to love.

Amazing service!! Dylan spent so much time helping us choose the best mattress for us. He was very knowledgeable! He answered all of our questions and found us the perfect fit in comfort and price! 1000% recommend 😊

Rob arrived promptly within time frame stated. He introduced himself and asked about the issue we were having. He got to work trying to solve issue. It was determined to be a manufacturing defect. He explained the replacement process. He was kind, courteous, and efficient. 5 Star service guy!

Stopped in to look for a sectional sofa with chaise and recliner. The girl who helped us (forgot her name but she was a young brunette, glasses, tattoo on leg) was really helpful. We decided to wait and come back the next day because we wanted to check one more place. She told us she would be working and they were still having their big sale, so we could ask for her again and still get the sale price. Went back the next day with intentions to purchase their Ashely sectional sofa with chaise, and the dude working up front had no idea who we were talking about and said, “it sounds like Hannah, but she’s not working today. She should be working tomorrow.” I could also tell he was high on some type of opiate. I wouldn’t normally make such a serious assumption about someone, but it was really apparent. My boyfriend also looked at me and said, “that guy is high.” We didn’t see the girl we were working with previously so this guy was following us around the store. We realized the sectional we wanted met our living room dimensions, but didn’t take into account that our main door might hit one side of the couch when opening it so we needed to go back home and double-check how far the door would be able to swing open without hitting the chaise. They were closing within an hour and the sale ended that day, so we asked if there was any way we could still get the sale price if we came back tomorrow (like put money down now or something) and he said they could honor the sale price if we just came back the next day. When we told him we would let him know if we needed any help, because he kept following us around and we were just looking at what else they had, he seemed annoyed. Before we left, we said, “ok so if we come back tomorrow, (presumably) Hannah will be here and will be able to honor the sale price, correct?” And he said, “nooo, unfortunately if you come back tomorrow it will be full price again.” My boyfriend and I looked at each other like….we’re not crazy right? He literally told us the exact opposite of that 20 minutes earlier. It really bothered us that he wasn’t willing to honor what he had just told us once he found out that he would not be getting the sale. The entire experience was just super aggravating. We left and purchased the same exact sofa (AND a power- recliner) the following day from Fiore’s.

Welcoming experience and knowledgeable about their products!

My family and I had an excellent experience at the Ashely Furniture location in Altoona! Jessica and her colleagues were great, and managed to help us find EXACTLY what we needed, and get us situated with financing as well! They are very professional and down to earth!

Great experience. Got everything we came for and the service was very helpful. Would recommend.

It was a wonderful experience. Sarita helped me through the whole process and was so great. The receiving department and management were very helpful as well. Thank you guys!

We had Jessica help us and she was wonderful from start to finish.

Going to pick my couch up tomorrow! Thanks so much to Hannah! Such a sweet woman. ❤️

Justin was knowledgeable and exceedingly helpful and patient helping us find our new living room furniture. We'll stay with him and Ashley for our future needs as well.

Jessica was my salesperson and she was awesome! Very friendly and helpful, she made it a pleasant shopping experience.

Great prices and large selection.. Elliot & John were very helpful!!! We will continue our shopping here for sure.

Jim was excellent at listening to the type of furniture that I had in mind. I greatly appreciated his knowledge and patience. He is a wonderful sales counselor. The store displays are beautiful. My cudos to your visual person. Tony was also very kind and friendly. Ashley Furniture is blessed to have employees of their caliber.

Tony did a great job! He didn’t hover, but popped in from time to time with helpful info. Perfect type of salesman. Great experience.

Justin and Jessica were knowledgeable and truly helpfull with my purchase. Good people.

I never really know when going to look for furniture if I'm going to find something I like...but Jessica not only helped narrow down what I had in mind, but also showed me different options, so it wasn't like, "This is all we have, take it or leave it." It makes a big difference.

Sarita was so helpful. She listened to what we needed. She spent almost 2 hours helping us with matching everything in the living room. I would definitely go back to Ashley.

I had a great experience with Justin. He’s been nothing, but helpful. Really chill and amazing rep!

I met Justin, John, and Jess. All of them were a pleasure to talk with. Thank you for the great experience! Would recommend shopping Ashley in Altoona.

Everyone is extremely friendly and very courteous!!!!

Dylan went the extra mile to help us find and puchase a new bed. Cant wait for it to arrive.

The customer service was second to none. Couldn't be happier with the way we were catered to by all of their employees. Strongly recommend

Amazing customer service. Will hands down be a returning customer. Thank you John and Justin for your service! We can’t wait to receive our new living room sofas!

went to look at living room furniture. The 3 i saw on website were not in store. Tony was very helpful in matching a similar one.

Got what I wanted. Saleswoman was patient and helpful. Thank you

Exceptional customer service by Dylan Crilly!! Went above and beyond, was patient, kind and layed out all the info on the table, nothing was blind sided. He was also exceptional with my daughter and friend that accompanied my experience. Highly recommend Ashley Furniture ask for Dylan!!

Our experience with Ashley Furniture was very good. Our assistants Dylan and Tony were friendly and gave us time to look around and make our choice in couches. They understood what we wanted and needed and even demonstrated the durability of the furniture. Would highly recommend looking into Ashley for your furniture.

Jim and Dylan made it very easy to buy a mattress. My and my wife met with Jim to discuss what we were looking for in a bed. We thought about it for a couple days and went back where Dylan helped us complete the sale. No pressure to buy and no hounding us when we were in the store. Awesome team. Thank you for your help.

Very knowledgeable and friendly sales person. ( Dylan )

Excellent staff. Wonderful experience. Great variety of styles.

Very friendly

Jessica was amazing and helped me find what I wanted.

The best service we had in a long time highly recommend very respectful honest And loved how there not pushy sales people

Fast!

Jim was the best salesman I have ever dealt with! He took his time and showed me everything I asked for. 5 stars for Ashley and 10 stars for Jim Everetts!

So far my wife and I have had an excellent experience shopping here for new furniture for our house. All the staff we interacted with were professional and nice, and our salesperson Mark was outstanding. He was super helpful and knowledgeable, but also gave us plenty of space and time to ourselves to go over everything before fully deciding. Then when we did decide and the order was placed, a few days later we wanted to swap the entire bedroom set out for a different one, and he made the process extremely easy. They even price matched the couch for us. Overall, we have zero complaints, but are still waiting on the delivery date of our items, and we will update the review after delivery!

I had a great experience with Jessica at Ashley furniture! She was very friendly, informative, and helped me get a great deal!

Sarita was great to work with. I highly recommend the Ashley store in Altoona. Please ask for Sarita.

Awesome experience with Jim!

The reason that we bought our recliners at Ashley Furniture was because of the great sales associate, Jessica. She walked us through the entire store and was so helpful no matter how many questions we asked. The other local furniture stores just paled in comparison. Customer service is a priceless factor in the buying equation, but I am happy to say that Jessica also gave us the best price compared to Park etc. Thanks again.

No pressure, big selection.

Tony was great!

Jim was great, very professional and knowledgeable of products.

Jessica was so welcoming! All the furniture is great! We did not purchase because we wanted to look around needless to say we will be going back for that dream couch! Thank you so much Jessica the world needs more people like you!

Both Dylan & Jim are absolutely great. Very easy to work with. Great customer service with no pressure!

Fantastic, generous staff, clean store, very helpful and welcoming. However, my purchase arrived earlier than expected, but wasn't what I expected. I expected pillows and received pillow cases. NOT HAPPY.......

Justin Manbeck, the manager, listened closely to our needs and was very attentive to our needs so that we found Exactly what we needed!

Ashley was very friendly and helpful.

Great service, sales representative stated with us and found what we were looking for and gave us great deals. This took several hours.

Very helpful. Did a great job delivering and setting it up.

Very pleasant and helpful.

I can not recommend this furniture store enough. We worked with Dylan and Justin they had so much patience. They didn’t push anything and were very knowledgeable of their products. I would and will strongly suggest seeing Dylan or Justin for any furniture needs. I know we will be going back.

Excellent service. Sometime buying furniture can be a stressful process. .Hannah was very nice and helpful. The furniture I looked at was good quality but below the local competitors prices. I'm also looking for another piece of furniture and she will be helping with that also. Thank you.😊

Very friendly and knowledgeable, no hassle sale. Dylan went out of his way to find what I wanted.Fast delivery and set up. Where others delivery is months to wait , here it only took 2 weeks.

Pleased with sales rep at Ashley Furniture. He was professional, explained everything in detail. I will shop at Ashley Furniture in the future.

Great experience. Found the perfect sofa and recliner to fit in my smaller living room.

My friend tells me that Raven Vasquez is an amazing salesperson! I believe in encouraging those who deserve it! Raven does! Go visit her!

Very nice helpful and we got what we wanted

We had Tony, the salesman, come right to us & we told him that we wanted a new reclining couch with 2 rocker recliners. He showed us what they had available and we tried them out.We are very happy that we got to pick out what we wanted. Everyone working at Ashley were so kindand very respectful, we greatly appreciated all of them. We really enjoyed ourselves. If there were 10 stars , we would give all 10 stars.Thank you very much.

Jessica was so great to deal with- informative about the product & very accommodating. Anxious to get delivery and we Will definitely be back to order more from Jessica at Ashley FURNITURE.

Jess was very personable, accommodating, and knowledgeable about products. Thank you.

Hannah in Altoona was very helpful!! She kept in touch with us and up to date with the latest deals!! We had a Great experience!!!

Jessica was very easy to interact with, and she made the process easy. I would shop here again for future purchases. Thank you.

Very knowledgeable and friendly. Thanks Elliott

I always had good luck buying from this store. Staff is always friendly and fun to deal with.

Great customer service

Great experience! Tony helped us with every decision and made the purchase easy!

My salesperson Sarita went above and beyond to try and help find exactly what I was looking for. Great selection of furniture. If nothing in stock suits you, a big screen "catalog" helps expand the options.

Purchased furniture for my first ever home here. TONY was the salesperson helping us and that man deserves a raise. Thanks for making our experience great and providing quality furniture and customer service! 10/10 would recommend.

It was truly a pleasure working through the different products and options with Hannah. She simplified the process for my wife and I, presenting realistic options with broad product knowledge. The environment was pleasant, inventory was plentiful, and zero unnecessary pressure was applied. We shopped somewhat extensively, but we returned to Ashley's based on our experience with the Sales Team.

Excellent service! Couldn’t ask for nicer people. Prices affordable!

Needed an adjustable bed right away. Jessica at Altoona Store was very kind and made arrangements to get item that day from Johnstown even though we were running late for warehouse closing time. Thanks again Altoona and Johnstown stores for going the extra mile to help!

Pleased with service.

Jim was exceptional in helping us with our furniture needs. He gave plenty of space while providing the right amount of attentiveness to guide us where we wanted to be. Thank you, Jim!

a quick in and out trip with an extremely nice man. Most definitely my new favorite furniture store.

Great personal service and very thorough/knowledgable with different options available while allowing ample time to decide on what fit our family and budget. THANK YOU!!!

Didn't have what I was looking for

Thank you Dylan, you did good!

Very pleased

Jessica was great!

Great experience, Jessica was awesome and worked with me, answered any question I had.. Thanks again.

Was just trying to get an idea of what kind of furniture I wanted. Had lots of questions and everyone was very attentive. Even with buying a pillow, I was given all sorts of options.

Very nice service.

Sales clerk was very thorough in showing my husband and I different mattresses. He explained the brand and then suggested we try it out. We went through several brands before we settled on one. Justin was very helpful.

Reggie was very helpful and patient with me as I conversed with husband via text about measurements and photos of furniture before making my decision on purchase

To the point helping and guiding us to what WE were looking for :). Tony was the man!

Excellent service and I got a great deal. Reggie and Tony, thank you!

Tony is the man!

Amazing selection and service . Justin walked us through all of our options to find the perfect living room suit at a great price.

Very friendly staff

Jim was very knowledgeable and friendly. Extremely helpful. We will be repeat customers for sure.

Jessica was very nice

Very helpful! Buying experience was awesome!

Hannah was very professional and helpful. The whole sales staff was friendly.

Jessica helped us to buy furniture today, she is very knowledgeable, very helpful in finding what we wanted. There were alot of styles to choose from. Sales were great.

Nathaniel was very knowledgeable and professional without being stuffy. He helped us find exactly what we were looking for and for a great price!

Friendly and courteous staff.

Justin was just extra special really made for an Amazing experience! Personality means so much and he has it! He made the shopping experience Quick, Painless, and Easy!!!!

Our experience was very good, our salesman was a real professional and very helpful and caring, thanks for the help, they went beyond and that was great

Tony and justin were very relaxed and not overbearing while we searched for a couch. They answered questions when we needed them but let us shop on our own. This was important to us as customers and they respected that. Oh and they also got us a great deal! Thanks ashley furniture.

Jessica Was Very knowledgeable, polite and patient with us. Good service.

Nathan was very helpful. He made the experience 5 stars. Any questions we had, he had answers to them or would find out the answers. He wasn’t pushy and was very personable. Will ask for him my next visit.

Jess was super helpful!

The manager Tony is a great guy and treated us like good

Hannah was very polite and helpful

Great experience, was able to get direct and efficient help.

Tony was very helpful, knowledgeable, and patient when working with my husband and I to buy a new sectional. It is also coming in only ten days which is a huge plus!

Walked in and I was greeted by Jessica Niebauer. I Explained what I was looking for which was a sectional with chaise and she showed me so many different styles. Found the set I like and then we looked at tables, lamps and rug. Jessica was simply amazing, professional and knew exactly what I was looking for. We finally put the entire room together and it looked awesome. Jessica is wonderful at what she does and went above and beyond. That young lady deserves a promotion and raise. Very knowledgeable and she did everything in her power to work with myself and my son. I am so happy with the purchase I made and will be back. Thank you for a wonderful experience 😊

I loved that we were just able to walk around and not get hounded every 3 seconds with someone trying to make a sale . Justin who we worked with was AMAZING came over introduced him self he ask if we were looking for anything in particular and I showed him and he said we don’t have any of them but we do have a few other things you might like that’s close to it . He said you guys finishing walking around and I’ll circled back in 5 mins and see how you’re doing . He did we had made up our minds had a few questions about the sofa we were looking at an he knew what he was talking about and we left purchasing the sofa and chair . 100% I will be back in the future !

Justin was very helpful and patient with my Mom and I as we wandered back and forth trying to pick a couch! He also got me set up with a good finance plan. And I found a nice selection of end tables here!

Nathan was fantastic and the reason we bought our furniture! Altoona store!

Needed a pillow, they had it, Jessica was fast and efficient.

Shopping at Ashley Furniture was wonderful! Hannah was so helpful - she was knowledgeable and did everything imaginable to get us the best deal on our purchase. I would recommend stopping at the Altoona store. I love all their decorating ideas too! Ask for Hannah

Justin and Tony were very helpful and easy to work with. However, it is confusing that Ashley on-line and Ashley stores have the same products but different prices. I wish that Ashley would just give you their best price to start with instead of having to shop around and price match.

I called to order a recliner and received a little better deal than online. That was until I asked about delivery, initially I was told $100 for delivery but when I said I wanted 2 recliners I was told it was going to be $200. I don’t understand why when it’s going to the same place.

Salesgirl was very helpful

I just bought furniture from Ashley furniture and I delt with Justin Manback. He was amazing to deal with and I will definitely deal with him again in the future. Thank you Justin for being so thoughtful and amazing.

Hannah was very helpful and knowledgeable.

Great place to purchase any furniture or mattress you need! Hannah H was fantastic to work with and took the time to find the perfect couch for our living room, plus sold us on a new mattress while we were there! Will definitely be back when we need to update whatever is next for our home!

Dylan helped me find a living room set that worked for me. Easy interaction and sale. Would recommend to others

Very nice showroom, clean and a good variety of furniture. Sales person was helpful and knowledgeable without being persistent. It was just the right amount of attention as we shopped. We did find what we wanted and were very happy to make the purchase.

Very professional and very responsive.

We had a very good experience with sales person Jessica. She was very helpful and knowledgeable. She made our shopping experience very enjoyable.

Wonderful shopping experience! Recommend this store for great customer service and great quality! Jessica is a wonderful and very helpful associate with a great personality!

Sales department was very helpful. Great first experience.

We had a wonderful experience at Ashley furniture, our sales rep Dillan took really good care of us and made sure we got the best deal,we will be shopping there again,thanks Dillan for great deal.

Wonderful customer service. We had very knowledgeable sales specialists assist us with our purchase.

Tony was very helpful!

Very pleasant shopping experience. Our salesman ( Dylan) was honest and very helpful. Will continue buying our furniture from Ashley's in the future

The furniture selection was wonderful our salesperson Justin was fantastic overall it was a great experience

Very nice young man that waited on me very satisfied so far will tell you more when I get to Chair

Nice atmosphere with very capable and friendly employees. Had a very rewarding experience with finding exactly what I was looking for. Would recommend Ashley to everyone!

Nathan helped us with absolutely EVERYTHING. He did a great job with recommending certain mattresses, sofas and tables. Because of how he handled things with us, I will recommend my friends to visit Ashleys and get their furniture there. After picking out our furniture, Dylan helped us finish things off. He spoke with us in a very gentle and polite manner and because of him and Nathan I will be sure to visit again.

Jessica was absolutely wonderful to deal with. Helped me find the perfect livingroom set!

My husband and I have had two separate experiences with Ashley in Altoona. Both we excellent. We bought two chairs to go with our current table. We we were able to get exactly what we were looking for. The second was for a mattress and box spring. We were able to take our time and find something we wanted and we are getting it delivered for free. Both sales people that assisted us were knowledgeable and pleasant and not pushy at all I don't like when I go furniture shopping and the sales people are very pushy I will just leave and go somewhere else. This is not the case at this store. Update to original post: We had the mattress and foundation delivered and it did not meet our expectation. The mattress and foundation on my bedframe come up to my hip I can't get into it without a step stool. The bed is hard as a rock and when we tried to tell them this was not the one we laid on and picked out in the store we were told it was what we ordered and that they couldn't do anything for us. I bought a $150 4" mattress foam pad to try and make it more comfortable and it is still just as bad and now even my husband can't get into the bed. It is horrible. I paid over $3k and I am out the money as of right now. I did call again and explained all of this. It needs to be made right. I would make this 0 stars if Google would have let me. Be very careful what you purchase and sign for because we did not get what we expected to get.

It was a tough one

Very helpful. Staff was excellent.

Left us alone until we needed him.

Nate was very friendly and easy to work with!

Enjoyed the visit: Thanks for good service,

Jessica was very helpful and a pleasure to work with!

Salesperson very friendly, accommodating, pleasant to do business with. Quite happy with my purchase!

Dylan helped out a lot. Was very knowledgeable and approachable. The Labor Day sales are incomparable!

Jessica was friendly, not pushy! She worked with us to get the best pricing available! Dining room set arrived today and it's perfect! Real wood, heavy and sturdy! Highly recommend! Ask for Jessica

Always very pleasant people that work there.

Walking into the door and feeling welcomed by all of the employees especially Jessica Niebauer. She is amazing and just down to earth and got what type of living furniture i was looking for. Jessica went above and beyond for me and just a really nice person and found me an amazing living room set. So if your looking for any type of furniture you would want to have Jessica Niebauer show you the way.

Lots of choices. Dylan was very knowledgeable about what I was seeking. Great price. Very pleased with purchase. Will shop there again.

Customer service was great! Hannah pointed me in the direction of good quality, affordable furniture!

Shawn had all my things ready to go and even loaded them into my truck Thank you

Great customer service. Good deal on the furniture we purchased. We will definitely go there again.

Dylan was patient and helpful when helping us to find the perfect fit for our home!

We had to find furniture for a very small space and within a specific budget and Dylan P made it happen! It was a fantastic experience and we cannot thank him enough for all of his help!

They are always so helpful. Highly recommend.

I am a returning customer and will continue to go back. Nathan was tolerant of mine and my mom’s indecisiveness and we appreciate his kindness and patience! We never felt pressured at all and he allowed us to take our time and answered all of our questions!

I had a great experience at Ashley! Dylan was incredibly helpful and knowledgeable. He helped me find the best furniture for my taste. He also got me a great price. I highly recommend visiting this store.

Hannah was very informative and helpful. I’d give her a 10 out of 10 for knowledgeability on the product and listening to our wants and needs.

Tony was a huge help! Great experience!

justin and john were very great to me and mom they helped us find the right mattress for the right price for our budget loved the convenience.

Kylei was a great help and hooked us up with everything we needed.

Even though it was a busyJuly 4th weekend, Hanna was very helpful and very patient with me while I decided on my furniture. She helped me to match different fabrics, paintings, rugs and was very helpful in helping me to get the best deal.

Great shopping experience with Jessica! She was very friendly and helpful. Thank you!!

Had a great shopping experience with Jessica! Would recommend thanks again!

Go and ask for Kylei! She’s super awesome and is trying to get ya every deal she can to save you!! She won’t disappoint. I highly recommend!

Desiree was very helpful with the purchase of our furniture and mattress. She is a very pleasant person to work with and I would recommend her to anyone looking to purchase furniture from your store

Jessica was incredibly helpful and offered many options based on the color scheme I have her. Great experience!

Great shopping experience, appreciate the salestaff. Tony assisted my sister and I in purchasing a chair. Tony made a point to greet my sister, who is sometimes overlooked or ignored by sales staff when she is shopping. Appreciate his kindness.

Justin was wonderful and extremely helpful! Very knowledgeable! We will back for another purchase soon!!

I have yet to purchase my Mattress but I have to say that Jessica is an exceptional sales person. She really took the time to show me everything I asked and to make sure she mentioned anything that I may have forgotten. She had in mind the entire time my back injury! I am positive I will return to her once I get doctor responses in my needs. You guys have a Gem in Jessica!!

Jessica showed us wonderful furniture . She was very pleasant & helpful . We bought 3 different items. Very pleased with our experience! Ask for Jessica!!

Justin Manbeck was excellent. Helped us find everything we were looking for for our new house.

We always go to Ashley Homestore in Altoona for all our furniture needs. My husband and I went looking for a new living room set and had the best experience! Jessica Niebauer made our experience fun and worth while. She went above and beyond to ensure our/my vision was successful!!

I had a good experience at Ashley furniture shopping for recliners, Tony was awesome, very helpful

Kylei was awesome! We new exactly what we wanted and she was quick and professional. She got us a great deal too. Thanks Kylei

We had a wonderful experience, great service. Sam helped us to save some extra money. Professionally cheerful. Thank you, folks!

We had Dylan for our sales rep. So helpful and super nice!

great price on sofa for memorial day

We had an awesome experience! Justin was extremely helpful & kind, and he made our experience so smooth. I was able to furnish 3 rooms for my home and his knowledge on the sets was great. Thanks Justin! Also, thanks to John for the help as well! Great team.

Justin greatly helped us find a new comfy rocker for our nursery--and was willing to work with us for the best deal. We (and baby) will appreciate it for time to come, for sure!

Justin and the team were great to work with, everytime we buy here we get great service.

Went to Ashley Furniture to get my new table and chairs, and Hannah was awesome! She was super helpful and sweet.

Justin was a great help! I got everything I needed and some great furniture advice too. I will be shopping here from now on!

Kylei and the staff are awesome! She really goes the extra mile to help you get exactly what you want and need!

Justin was very nice and professional. I'm Going there for all my furniture needs from now on!

Hanna was Amazing from the time I walked in until final purchase!!! It was a very painless experience. She is very knowledgeable and showed me many styles and materials. Had a Wonderful experience...Justin was also very helpful!

Tony Luciano so worked very hard to help us find what we wanted!

I was hesitant about getting my new room decor, however Justin’s knowledgeable recommendations along with his friendly and courteous personality really helped me make my final decision. Extremely satisfied with the customer service and furniture I ended up picking out. A hard recommend from me and I’ll be back to see Justin when I’m ready to furnish the next room.

Justin did an incredible job helping us find a new table. Very knowledgeable on his products and customer service was amazing. Thank you for the great customer service!!

Excellent experience with Justin! Highly recommended sales guy

Ending getting a good deal on a couch. Thanks to Justin. The staff there was also very nice and friendly.

Justin was a great help. Beautiful store.

Jess was awesome. The store has some of the nicest staff around! Great prices and great quality!

I was looking at a few things and Justin Manbeck came over what a very nice guy he was very helpful and knowledgeable about providing me with any information that I needed on product and services, I was very pleased and impressed. I will definitely continue my business with you knowing Justin is going to be there!

Justin helped me out with the perfect mattress for the perfect price. Answered all my questions and concerns.

Very friendly and helpful staff. The store has anything you’d need.

Had a great experience from start to finish, Hannah was able to assist me in finding great deals that also matched what I needed. Then upon delivery they were fast and efficient.

Good customer service

This store has the absolute best customer service!!! They are thorough, efficient, and the furniture’s superior quality matches that of the Altoona Ashley team!!!

GREAT EXPERIENCE! Knowledgeable & friendly employees!

Always top notch service and quality furniture. Very friendly staff and easy to work with. Definitely will buy from again!

Just wanted to say Justin did an amazing job helping us find a new mattress. Thank you for the amazing customer service!!

Justin M. Was so helpful. He helped us pick out the perfect couch

We found the perfect bed, thanks to Hannah! Thank you!

I found mattress in Ashley store. Dylan was very helpful in finding it. Trule a lot smart and nice guy! Thank you Devon Steve and Lorie Friedenberger

Jessica was extremely helpful and knowledgeable with my new purchase...highly recommend 💯💯💯

We had an amazing experience! Jessica N and the team at Ashley furniture have excellent customer service skills. Jessica is so knowledgeable and easy to talk with. She gave us suggestions and space to discuss her suggestions and our ideas so we could make the right choice for our family. She was able to help us find the best fit and deal for us. She took her time and did not rush our decision making process and was able to easily answer all of our questions. We will definitely come back to browse more furnishings from Jessica in the near future!

I can't thank Jessica enough for a great experience. She went above and beyond to help me get exactly what I wanted! I think what struck me the most was that she wasn't pushy! She was a wealth of information and knowledge which can seem overwhelming and when I said I wasn't able to make up my mind right away due to so many beautiful options, she was very patient and helpful. She didn't try to push the most expensive options; she helped me choose the one that was right for me and she got me every discount she could! It is very rare these days to find someone as genuinely concerned about helping me find what was best for ME and I have to say working with her, we nailed it! I couldn't be more pleased! I highly, highly recommend calling ahead and scheduling an appointment with Jessica. She will do right by you!!!

Jess really was of big help and assisted in us choosing our furniture. She slays!

Tony gave me excellent service.

Everyone you want to meet Kylei she really works to get you what you need and want!!!!

everyone go see Kylei she is awesome and very understanding!!!!

Stopped in to check out bedding an was greeted by kylei she was very helpful an knowledgeable about the products.

Joe was amazing helping me find my new couch and best price!

Kylei was very helpful and sweet. Excellent service.

Dylan was great! He helped my fiancé and I with everything we needed!

Dylan was awesome and so full of information. He allowed us to try all the mattresses we wanted to. Highly recommend

The dude that was standing at the front desk between 230PM and 3PM stared at me with an open mouth like he was astonished a person of color was walking into the building and he followed me around the store the entire time. Like dog. I just wanted to buy a bed. Never coming back again.

I had previously ordered a bedroom set and a dining table from Ashley and had no issues. In Dec, 22, I ordered a sectional couch and it was delivered in Jan 23, however, due to manufacturer defects the sectional was returned and I was given store credit to find another living room set. I selected a leather love seat and sofa and paid a bit more money, with the total cost being close to $5000 to include to credit from the sectional. When the set was delivered in Feb 2023, it had scratches on the sofa as well as a "brand" from the cow on the leather on both pieces. At this point, I just wanted a refund, but was told I would have to pay for the "freight" cost of the returned items. My only other options were: (1) take the items "as is" and they would give me $300 back; (2) order replacement parts and have a technician repair the set, which would take anywhere between 2-6 weeks, (3) or reorder a new set. So I ordered another love seat and sofa, it was delivered today and unfortunately, it had scratches/gauges on the leather. I think the scratches occurred in the delivery truck based on how the sofa was positioned in the truck. At least there wasn't was cow brand on the set. At this point, I was offered $100 off the sales price, or $300 Ashley store credit, or replacement parts/technician to repair the set sometime in the near future. I find this to be very unacceptable and as such, I will not be doing business with them ever again and I caution anyone else from doing business with Ashley as well.

I would highly recommend Jessica when visiting Ashley Furniture in Altoona. She was a joy to work with and found exactly what we were looking for!!

Great customer service

Dylan was a wonderful sales associate and super helpful in helping me make my purchase. Had a great experience, and will be back again!

We had a wonderful experience at Ashley’s in Altoona with Jessica she went above and beyond to help us with our new couch. We also want to thank John the General Manager. God bless. Anita and Chuck

We’ve just left the store and had such a wonderful experience. Tony took his time with us to explain everything. No pressure, just answered our questions . And Samantha was a gem! We’ll be back.

Purchased living room set and dining room set in May - told by the salesman that they only ever had 1 customer issue with this particular living room set…meanwhile the service tech who came out said it was actually removed from their inventory due to all of the repair claims that were filed. It’s 7 months later and I am still waiting for three pieces of furniture to be repaired. Sometimes it is worth it to go somewhere else and pay a little more to get good customer service before, during and after the sale!

Bought a full living room set Exactly a year ago. The set is complete garbage. We’ve had the “warranty” company come fix it already multiple times. Now that the year is up they are saying we need to reach out to the extended warranty company. They refuse to fix our couch. Even though it now won’t even recline due to electrical issues. And we were told “everything is covered except paws and claws” when purchasing. Reached back out to Ashley themselves. They refuse to do anything. At this point it is more issues than anything. You’d think a 6,000 living room set would be suitable for every day living.

Very poor customer service. Their finance dept is a joke. They will just randomly stop sending monthly mail statements. I DO NOT recommend to anyone!

Went there today to purchase a full sleeper sofa, a friendly staff member named Jessica was very helpful and hooked us up with a good deal and killer Pillows!!! Thank you Jessica you’re awesome we’ll definitely be back when we need more furniture!!!

Ordered a bedroom suit and a couch from Ashley’s and somehow they forgot to order slats to the bed. After waiting for the furniture to come in for 2.5 months already, my items were delivered. I got rid of my old bed anticipating receiving a full new bedroom suite upon my delivery date 7/15. The delivery driver realized they didn’t order the slats to the bed. I received a run around from Ashley’s staff for a full week after reporting the issue. Finally after a week of giving me a run around, they ordered the slats from the manufacturer 7/23 and provided me with an estimated window of 2-4 weeks for delivery. In no world would I EVER recommend this place to anyone shopping for furniture (Unless you also would like to be sleeping on a pull out sofa for a month). I now have a useless bed frame with no slats taking up my entire bedroom and the best they can do is 2-4 weeks for boards… absolutely ridiculous. Horrible customer service for such an overpriced store. Would not recommend.

Couch was put together with staples. Broke down within the first year. Worst customer service ever.

A huge shoutout to Jessica for the no pressure buying, but very informative sale. Mary was very energetic and positive and showed us all the sectionals and helped us narrow it down to 2 and ultimately 1. Then, because we were talking about how we shouldn’t feel sore waking up at our age, she said why don’t we check out the beds too. We scouted out some beds and went back and forth and she was very patient until we ultimately walked away with a bed in addition to the originally intended sectional. For being relatively new, you certainly would not know. Jessica led the sale, but she worked alongside Mary and they are truly the dream team. If you are looking for an energetic, positive, and patient saleswoman, then certainly seek out Jessica and Mary!

A++ on the service here! We started out working with Jessica who was extremely helpful in finding furniture for our living room and getting us really excellent pricing. She also made sure to mention the Memorial Day sales on mattresses and as luck would have it we had been considering that too. At that point Mary came and helped find mattresses too and they were both excellent and extremely knowledgeable. We definitely left with more than we came in intending to buy lol but never felt pressured by any means. It all just happened to work out that way and was a testament to how great Mary and Jessica were to work with. I’d definitely go back when we’re looking for furniture again.