Ashley Store Bensalem, PA

Ayana was VERY knowledgeable and helpful! Outstanding customer service!

Snowy day on a Sunday I called the Bensalem Ashley store spoke to a gentleman named Andy who I later found out was the store manager I believe I told him the exact peace’s I wanted and a date that I needed a few weeks out but I didn’t wanna chance it by checking out over the website so he said come in so I ran on over we went over some small details of my sectional I had picked and as we were going over everything about the peace’s and delivery I also met the regional manager both of these men had smiles and were welcoming and personable in every way they had no staff just these two were on the floor I love to see active management I look forward to doing business again GO BIRDS!!!!

Excellent, all good

Dan was very personable. No pressure to purchase. Showed a variety of choices and colors.

Extremely Disappointing Customer Service! I purchased a floor model dining set on Sunday evening, and was assured the delivery would take place on Tuesday. However, I received no communication on Monday regarding a delivery time. When I called the store on Tuesday around noon to inquire about the delivery, I was informed that the dining set had not been processed for delivery. I was told the reason for the delay was that they couldn't locate a required code, and now I would have to wait until the following Tuesday for the next delivery attempt. Not once did the store take the initiative to inform me of this delay – I had to make the call to get an update. To make matters worse, when I spoke to the staff, they were unhelpful and completely unapologetic. Their response was simply, "It's only 6 days away," as if that should make the situation acceptable. How is it my responsibility that they failed to fulfill their promise of timely delivery? Furthermore, I was met with unprofessional behavior from both the store staff (Sherry) and the manager (Regi). At the end of the call, I was effectively dismissed, with Regi telling me to come to the store if I wanted a refund, and hanging up on me. This level of service is unacceptable and completely unprofessional. I expect a prompt resolution and a genuine apology for the inconvenience caused.

Good place, friendly employees too

Dan greeted me and gave me good info up front to help with choosing a living room set. After some time, he checked on me. Service was good, timely and thorough! I have to continue to furnish my new place and I’ll be back.

Terrance did a great job helping us navigate the store and find all the perfect pieces to furnish our newly finished basement. Well priced for Black Friday. Highly recommend this store and working with Terrance particularly. He knows how to be helpful and get the job done!

Great company, easy to work with. We will be back.

Great attention to our needs very smooth transaction

Outstanding Service from Jazmin Velazquez! I went into the Ashley store not really knowing what I wanted, and Jazmin Velazquez went above and beyond to help me. She spent over an hour walking me through the store, showing me different options, and helping me find the perfect furniture for my home. I’ll admit I’m not the easiest customer to please, but she was patient, kind, and incredibly professional the entire time. What really impressed me was how genuinely she cared about making sure I was happy with my choices. She even gave me her phone number in case I had any issues after my purchase — that kind of personal touch is rare these days! Jazmin made the whole experience enjoyable, and I truly felt like we connected. If you’re shopping at Ashley, ask for Jazmin Velazquez — she’s amazing and will take great care of you!

I had such a great experience thanks to Jaz! She went above and beyond to help me find the perfect dining set that fit both the look I wanted and the exact dimensions for my space. She really took the time to understand what I was going for and made the whole process easy and fun. Her energy and personality made shopping such a positive experience—I was actually enjoying furniture shopping! So much so, that we decided to buy a rug too! I’ll definitely be coming back and asking for Jaz specifically. Highly recommend working with her!

Terrible delivery service. And terrible customer service. Store doesn't answer phone or return messages. They blame warehouse vendor for delivery problems. The delivery service called & texted me 3x on a friday ahead of scheduled saturday delivery. But on saturday, they were a no show. They wasted 5 hours of my day, waiting for nothing. Then the store AND warehouse were completely unresponsive when i tried to get a new date. The store management talks a good game, but when you leave they forget you. This is a combined Ashley/Regency location. I will never go there again (unless i need to make a warranty claim, we'll see about that).

I ordered a bedroom set in store from them on 9/29 and they said I would receive it in 1-2 weeks, I called them to follow up and then they said I wouldn’t get it until NOVEMBER 26TH, I told them that wasnt what I was told and that if I wasn’t gonna receive the furniture by this week I wanted to cancel the order. They told me I cant cancel the order over the phone. Long story short, dont order from them they’re scammers. They’ve also done the same to other people, not delivering furniture when they say they are

Great customer service! Reginald was exceptional and he allowed me to explore all available options! Definitely a 10/10 experience!

I been buying furniture at Ashley Furniture chains for over 10 years this is my second purchase from this Ashley Furniture store in Bensalem, PA and I must say the first time to this location couple years ago was a good experience. The second time made me not want to ever do business with this Ashley furniture store regardless of how great of a quality their furniture is. I spent over a 1000 dollars in cash (not much) but it’s my hard earned money and I expect what I was promised a delivery date approximately 3 weeks later. I told them I can only get delivery on the weekend so they promised me it Saturday that followed when my furniture came in. I didn’t mind waiting a few extra days as long as I got it on that Saturday. I got a phone call from the delivery scheduler on a Monday confirming all my furniture was in warehouse and ready to be delivered. It was a couple days earlier than they had estimated it to arrive so I was excited until they told be the next available delivery wasn’t until the following Monday. I said to the scheduler I was told I will have it delivered on the Saturday after it came in. That I specified that I can not except delivery during the week. She insisted I can’t get it on that Saturday I was promised and continued to tell me they can deliver it on the following Monday. I told her I want to speak to the store manager she tried connecting me with no success. I told her I will be stopping in the store after I get from work to clear up this miscommunication. I stopped in the Store talk to the Manager Reggio and I told him my situation. He was like there is nothing he can do regarding the delivery date and I can’t get it this Saturday but he can try for the following Saturday. I said no that is not acceptable I was promised it on this Saturday three weeks prior please I need it this weekend, I said. He seemed unbothered by my frustration and said there is nothing he can do for me. I immediately asked for my money back a refund because with his no care attitude after I gave them my business I realized I don’t need broken promises and most important a place that my concerns don’t matter. It’s been 4 weeks later since I cancelled my order and the manager told me it will be 30 days before I can get a check in the mail when it clearly states it will take up to 21 days on the back of the receipt. I still haven’t received anything in the mail from them. They said they issued my check two weeks ago. Stop holding my money and it to me now! WHERE IS MY MONEY!!!!

Bought about 13k worth of furniture on July 6th from here. My move in date was August 20th which i clearly stated. I was told by both the sales person and the Manager Reggie my furnitureis available and ready to ship.Every other day they would call me to ask when i would like to schedule to have my furniture delivered. I told them each time my move in date yet they continued to so. I was not bothered by this but what got me is three days before my move in date l received a call again from them telling me that i would only receive 80% of my furniture because the other furniture was delayed. All the times they called I asked if the furniture was available and was promised everything would be delivered! No one stated there were any problems with delays. On top of this issue, each time i went in, i had to wait 2+ hours because their system was either down or was slow at the time. That wasn't it; I had to go back to get additional furniture 2 days before my move in date. I was specifically clear once again that i needed the furniture to be delivered on Saturday (i went in on Tuesday). Reggie the Manager once again told me not to worry that my nightstands and 2 mattresses i ordered would be delivered Saturday morning? Guess what happened? Their system was down again and promises were broken. I had to go get the mattresses myself at their warehouse that Saturday and my nightstands i was told were ready to ship were backordered until September 18th. Here we are in September and finally received them September 16th yay! 2 days earlier. Horrible way to do business and Reggie dissappeared and didnt even bother to call back after this mishap. All i got was "shipping and delivery is out of my control ". Never going back to this place. The furniture is awesome and good quality but the sales and Managers running the Bensalem store need additional training on how to deal with customer issues. Again, great furniture and good deals but not worth spending your money there when they dont appreciate your business!

Right now I am not very happy with this store. They did not deliver my accent chairs. There were 2 different invoices and only 1 was shipped. After 3 phone calls and two promised return phone calls, I have not received the promised phone calls and I still have no accent chairs I am beginning to wonder if my chairs have been resold. Not fun sifting on kitchen chairs.

Karen was great!!!!

Karen and Tanya were amazing.

Catherine was absolutely amazing and so easy to work with! Highly reccomend working with her to find your next addition to your home. Very patient.

Guillermo is awesome

Guillermo was exceptional! He took my Studio McGee vision and brought it to life for my dining room and my budget! We will be back for the basement furniture and asking for G as soon we get there!

Karen was great! She helped me pick out my sofa & got me a great deal :)

Karen was awesome

Karen was awesome, kind, charming and extremely patient. Very informative about all products.

G was absolutely AMAZING in helping me make my bedroom set dream come true. Custom color and the best possible price. Would absolutely recommend.

Karen was very helpful, took us to exactly what we were looking for.

The best experience, Thank you Guillermo for help me in design my home

Karen was really helpful and made life so much easier and was following me to make sure everything was good!

Great Experience, Friendly & Convenient Service from Karen and Reginald!

Karen was very helpful and patience

My partner and I have been shopping around for a new living room couch for a few weeks now. We were indecisive while browsing online and decided to stop in-store. From the moment we walked in to making a final decision, Karen was fantastic! Very professional, knowledgeable, and personable. We are very happy with our purchase and overall experience. Thank you, Karen and team!

We’ve been in Ashley store at Bensalem location and purchased sofa over there. Ayanah and Benny are wonderful employees and treated us so well! They are so professional intelligent and polite. We are so happy with our choice. Highly recommend!

Benny was patient, professional, and presented options that worked for us.

Just purchased a new house and went on a quest for furniture! Karen Kelly's kindness, patience and knowledge made the process fun, smooth and informative! Karen's pleasant personality is infectious, and from our initial greeting at the door, I knew I wanted to work with her! Anyone who goes to the Ashley Regency in Bensalem should absolutely ask for Karen as she will never steer you wrong! Thank you so much Karen for guiding me and helping me select all the gorgeous furniture for my new home❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️

Benny and the crew were so helpful.

We walked into Ashley’s knowing exactly what we wanted, and Karen made the entire process smooth and enjoyable. She helped us get an amazing deal on the furniture we were looking for and took the time to clearly explain all the benefits of their warranty program. Her knowledge and friendly service made a big difference. Highly recommend working with Karen if you're shopping at Ashley’s!

Awesome, nice staff, especially miranda, great customer service thanks

If you are going to the store, ask for KAREN! She is absolutely amazing and thorough when it came to buying our couch! We weren’t sure if we wanted to purchase a couch, but within a couple hours we were purchasing a couch! she was absolutely amazing!!! 100% worth it!

Karen

Karen was great!!! Catherine and Tania made the process even better!! Thanks to all!!

Came in for a sectional, shopped with the help of an associate, settled on a piece, wrong pieces delivered. Found out associate ordered wrong pieces. Great job, now I'm without furniture for 3 weeks. Customer service representative on phone snickered when I told them I have no furniture, so accommodating, or you gotta love the associates suggestion in the store that I could use my "lawn furniture" instead, really? Hey, got an update, sectional just came in, and a piece is broken, how do you deliver a broken sectional. Disgusted, complete lack of customer support, zero empathy. Let's see how this pans out with broken piece. Remember when company's would make up for their mistakes, yeah not this one. Update, replacement furniture did come in a week later, but no one ever reached out to me to make it right, or even apologize.

Karen was my sales woman and I was very happy with her service she spent a lot of time and worked with me. Thank her for me

Great shopping experience! Karen was very helpful and accommodating! Will definitely shop here again for furniture needs!

Karen was a great salesperson perfect

Karen was very helpful when it came to my purchase.

Very very awesome salesperson! Helpful n made me make my decision!!

Olga was awesome very helpful

Olga was a pleasure to work with! Polite and professional!

Ryan at the Bensalem Ashley Furniture store is great to work with. He provided helpful suggestions, great service, and was not pushy at all - like some sales people can be. This store has a great selection with fair prices. I highly recommend stopping in to see Ryan if you are looking for some new furniture.

Karen was so helpful

Karen was fantastic!!!

Karen was a big help!!!

Ryan was a great ! There were so many options to choose from. He took his time and he really made sure I got what I exactly wanted. The rest of the staff was so wonderful as well. They gave me the best price they could. I’m very happy with my shopping experience at Ashley furniture and will def come back to see Ryan and Catherine! Loved how personal they were, and patient, because I’m so picky. I would def check out this Ashley furniture before buying from anywhere else.

Great service. Olga was very helpful.

Karen was an all star. Experience was good.

Karen was great hit me the tables I wanted

Karen was very helpful in showing us the furniture we needed.

With Karen

I had a fantastic experience at Regency / Ashley HomeStore, thanks to Benny! From the moment I walked in, he went above and beyond to ensure I had a great shopping experience. Even though I already knew what I wanted, Benny took the time to show me around the store and made some excellent suggestions that I hadn’t considered. His knowledge, patience, and attention to detail truly stood out. I appreciated his friendly and professional approach, making the entire process smooth and enjoyable. If you’re shopping here, I highly recommend asking for Benny—he’s the best!

Olga was personable very professional and very welcoming

Karen, was incredibly helpful and helped me get the perfect couch and love seat combo

Karen was very helpful in finding the furniture we were looking for.

Karen was very helpful kind and personable. She made our Regency experience amazing!

Olga is the best agent at Ashley! Thank you

Karen was wonderful! Helped me pick the prefect mattress to fit my sleep needs. Go see Karen!

Karen was awesome!

Olga was a big help and we got the dining room set we love !

Karen was great!

Karen helped us a lot. Highly recommended ... thank you

Karen Kelly was very patient with us over our 4 different visits. When we finally purchased our furniture, she made sure we had every discount she could get us.

This place is a joke. During my visit I was looking for a coffee table and sectional. I was told to return the next day for their VIP sale. I specifically asked if they will apply their sale to their online price. After arriving the following day everyone seemed to have amnesia. I was told to ask the manager for the discounts. The manager could have not been anymore rude. She tried to scam me by adding all these ridiculous fees and acted as if she was doing me a favor. I had to walk away from the lack of professionalism.

Olga was a pleasure!

Karen helped us out today, we had a great experience! She made it really easy to find what we were looking for and was very kind!

Olga was wonderful! Amazing service. Asked so many questions and she answered every single one. The ladies behind the desk were also very helpful. Quick service in and out. Highly recommend coming here

Had an awesome experience shopping at Regency and Ashley. Ms Olga and Stacey, Catherine were phenomenal. Three of them were customer centric. Ms Olga was very kind and took care of us.

Karen Kelly is an excellent sales associate, who spent a lot of time helping me to find what I wanted.

The service was impeccable. Ryan explained everything perfectly and made it easy to pick out our dream bedroom set. Catherine S. was wonderful showing the sleep test. Benisha was amazing with the invoice and billing. This crew made my experience a great one. They deserve raises because they offer an amazing customer experience. Thank you all.

Catherine S., Ryan, and Binesha are great! They stayed overtime to help us find what we were looking for. Wonderful customer service!

Karen was very informative and helpful with helping us.

Awesome experience. Karen is very knowledgeable and helpful.

Olga was awesome! Best experience ever…give this woman a huge raise!

Karen was great and super helpful. Very friendly, no pressure sale

Ryan helped me find the perfect bed set!

Olga was very knowledgeable and helpful!

Olga was super helpful and amazing. She answered all of our questions and gave us prices on multiple sets. She made it super easy. Ask for Olga !!

Olga was so helpful and remember us we had been here a few times great services

I bought my bedroom set from here before and came back today to buy a new couch. The quality of their furniture is very good and you definitely get what you pay for. Benny guided me through the whole process and made the buying process very simple. Highly recommend!

Karen Kelly was SO MUCH HELP in selecting our entire new bedroom outfit at Ashley furniture!! 👍

I had a great experience working with Olga. She was knowledgeable, patient, and really helped me find exactly what I was looking for. Her design suggestions were spot on, and they made the whole process seamless. Highly recommend working with her if you’re shopping for furniture!

Karen was such a great help. She was kind and very knowledgeable. The store is clean and there is a huge variety. Everyone made it so easy to select the right furniture

Karen helped me find a nice kitchen set.

Jennifer my sales representative along with Reginald the general manager was the best. I enjoyed their knowledge of the bedding, furniture and their pricing. I look forward to enjoying my new mattresses. Thanks again and I will see you this coming Sunday with my brother to purchase his bedding needs.

Ryan was fantastic and super helpful The woman who helped us at the desk was also lovely and informative Highly recommend this store !

Benny was Grrrreaaatt!

Karen !!!!

Karen, great sales person, very helpful and knowledgeable

I had a fantastic experience at Ashley Furniture! Ryan was absolutely amazing—super nice and incredibly helpful in assisting me with finding the perfect sofa. He made the whole process smooth and enjoyable. Stacy, the manager, was also wonderful and hooked me up with a great discount, which I truly appreciated. Outstanding customer service all around. Highly recommend visiting if you’re looking for quality furniture and a pleasant shopping experience!

It's a 5 star rating only because that's the highest it will let me go. With that being said, Ryan was our sales person, he was great he helped us find the best fit for our home and pockets! Than we got to the checkout process and we met with 2 more awesome people, Alyssa and Catherine. If it wasn't for these 3 people and their great personalities, I'm not sure we would have purchased anything. I am certain that the next time we are looking to purchase furniture, we will definitely be returning to Bensalem to receive the best customer service that there is! Thank you for the great experience!

excellent service, olga is a very good seller

Karen was very helpful in helping us find a new sofa for our house. She paid attention to the dimensions, colors, and fabrics we were looking for. Very appreciative!

Olga was very informative, & friendly.

Ask for Olga at the Bensalem store!! She was very helpful and informative!!

Our sales women Olga was very patient with us and she was on top of her game. Just an outstanding sales person very friendly and helpful. Thanks again Olga

Olga was amazing she was so helpful!!!

Olga was very helpful and efficient. She was very knowledgeable and was able to provide exceptional customer service. I appreciated everything she did. 5 stars, a true asset to the company

Excellent service and staff. Olga was very helpful and pleasant!

Benny was very helpful! A++++

Benny helped us purchase some amazing modern furniture, right what we were looking for. We went to buy just sofa set but ended up buying bedroom furniture as well. He was very patient throughout the process. Joe helped with good pricing. Overall loved the visit and collection.

Very pleasant experience overall at this location. We worked with Benny. He was the perfect amount of helpful without being intrusive. He let us shop and checked in so often. Never felt pressured or rushed. We were coming in to just look around but were pleasantly surprised with the selection and prices so we ended up buying a 3 pc sectional that was on sale. We will be back for more pieces and we will be looking for Benny to help us!

Fast and easy shopping, Good pricing better then other furniture stores. Shout out to Olga for the help she was amazing. Thank you to the other workers that helped to!

Olga was very helpful. We really enjoyed our experience

We had a great experience. Karen was very helpful and not pushy at all.

Olga and Joe were extremely helpful and knowledgeable. They made my shopping experience stress free and I am grateful for their courteous assistance

Great with help and staying little bit later to always help even with rapping especially the person who helped us name oga if that’s not how you spell her name that my bad but she was very useful and helpful

Karen and Mariah is the best . Is so hard to find such an amazing person nowadays

Olga was extremely easy to work with friendly and pointed me to exactly what I was looking for. Thank you for a great experience!

Came in and expected to struggle with understanding what we were looking for price wise but thanks to Olga it was quite easy for me and my folks!

I was very pleased with the assistance given to me! Most helpful I will recommend this store to everyone!

Tania was phenomenal at the office! She let us know all the deals at we had for the day, and i left satisfied! Ask for Tania when you go to the office!

Drove all the way up to meet Brandon Graham from the Eagles. He got there at 3:15 I was told. We got there at 4 and the line was cut off. That's not fair .

Karen was an excellent sales rep and got us a great deal on a sectional, chair, and table set

Olga was great. She answered all our questions and explained some things we weren’t thinking of

Olga provided timely and excellent customer service. She was patient and answered all of our questions. Her level of knowledge and professionalism was unparalleled.

She was very friendly and helpful in assisting us to finding a bed set for our Son .

Olga was amazing!

Olga was very informative, very detailed, and patient. We didn't feel rushed or pressured. She presented all the options available. Very quick to respond and attentative. We purchased a dining table and an entertainment piece. Thank you to Olga!

Appreciate the help of Karen and the whole team at Ashley. Got what I wanted.

Karen was so helpful with my sofa purchase! She made sure I saw all of my options and made the best decision for me!

Used car type sales people to the extreme. Looking to buy sofa and coffee table lady told me original price was 1100. True original price is 729 via their site. Site price is 401.98 cause it's discontinued and they tried charging me 734 after "tax and shipping " for the floor model shop online or different location

Olga was a great and an amazing helper! Fast , simple, and easy!!!

Olga was knowledgeable and professional and friendly. Was a huge help in our selection of a living room set. We give her 5 stars.

I am giving 1 star to Greg. He is so helpful. I was at this store on 8/31, and Alissa assisted me.They told me in 2 weeks you have the delivery. After two weeks I called the store the lady who picked up the call said she was the store manager talking to me rudely and said it would take 2 more weeks I was like okay after 2 weeks I called back again they were like oh we still don’t have your sofa. On 10/01 I went to the store, and the guy Greg said we had everything in a warehouse since last week. I asked for delivery on 10/05 he said he needs to call the warehouse so I gave them one more day. Nobody gets back to me the next day. I again went to the store to cancel the whole order and ask for a refund since they had already sent me my love seat and chair from the floor.They said they needed to pick up that and then they would process the refund. I got a call this morning from the manager again, who was rude and said they couldn’t refund me because the products I had at my house were from the floor. The chair is making noise so there is no point keeping it. They don’t care about their customers. Make sure you inquire before purchasing anything from this busy.

Catherine Serey is wonderful sales person she helped us to make a good decision to purchase our wonderful bed set at Ashley Furniture.

Katharine give wonderful customer service. Thank you Katharine for helping. Tania also give good customer service. Thank you Tania. 😊

Benny was Great ! He help me find everything I needed. Very attentive and very kind.

Came in for the labour day sale. Benny was very welcoming and helped us through out our shopping.

Olga was great helped me tremendously!

Spent 3 days shopping around for our specific requests for the best living room set for us. OLGA was sooo patient, had all the answers to our questions, and gave us the space we need to decide on which company to go with. We are so happy to say we feel 100% confident about our decision and Olga was the very best during the whole process. Thanks Olga!

Olga great sales person great help we really appreciate her hard work

Tania really hooked us up! Ask for Tanya @ the Ashley on Bensalem! Customer service was fenomenal!

Olga, was our sales person she was wonderful. She took her time with us, she was patient, she understood exactly what we were looking for. She also offered her expert advise.

Olga was the best sales representative I had in a long time, good look in the Bensalem location

Catherine was super helpful finding me a discontinued table and chairs I really wanted. I had a ton of questions and about delivery and set up and she was very kind, patient, and professional with me through the process.

Extremely helpful and patient! Highly recommend!

Olga was great, super helpful! Thank you so much! Can’t wait for my new couch

Walid did a great job showing us the piece best for us and we got a great deal!!

They will lie to you about how long the furniture will take just so that they can make a sale! Do not go here. They won’t call you back either. Don’t waste your time. Go somewhere else where they will actually be honest about how long it will take. We went for a specific couch and once they said 10 weeks, we picked another one that we didn’t like as much because they told us 2-3 weeks and turns out they just said that to make a sale.

I was at this store on 7/21 and Alissa assisted me with 100% customer service so much that she made the sale to me. The manager told me in 2 weeks you have the delivery lol .. yesterday 8/7 I went to the store because I did NOT receive my sofas and they tell me that the manager is no longer there and that he has a new one GREG I explained my situation and that I paid almost 5 thousand dollars cash so that they would fool me, he told me he will call you tomorrow and to this day he never called me. The worst experience and now I have to wait 30 days for REGENCY to send me a check from the corporation when I paid in cash.

Olga attended us with great attention and answered all our questions. It was a pleasure to make our purchase thanks to her attention and clarity with us.

Alyssa was great! Excellent customer service! Would definitely recommend this store to anyone who asks.

It was very nice

We had wonderful service from the representative Olga. She was patient, informative and so kind when we were buying a mattress. She also was able to give us the best discount and was so super Kind!!! ❤️😊

Jose @ Regency Furniture/Ashley Furniture was accommodating and professional - what a great shopping experience!!!

Walid was a great help in store at the Bensalem location! We found a couch we love and were in and out without any hiccups. I would recommend this location!

Waild was the employee that helped my grandfather with his experience at Ashley. As he was patient, very informative and involved we are able to find every accent piece and furniture he was looking for. The whole staff floor was involved with the final purchase making everything easy.

Alyssa is an exelent and very attentive sales representative. Wonderful and pleasant experience.

Mira was a pleasure to work with.

Olga and Greg were very helpful. I found a couch we love and purchased it without any problems. Recommended!

Olga the sales rep and Greg the manager have the patience of an angel & we’re willing to work with my family. Pleasant experience.

Had a good experience with Greg today, he is the new manager and he was awesome!!

Very easy transaction at Ashley’s and Olga the sales representative was very helpful

Jose was extremely helpful.

Walid was exceptionally experienced and helpful today as we selected bedroom furniture and a mattress. Thank you, Walid!

Adrienne was very helpful in choosing the right furniture.

Adriana very professional

Olga did amazing in assisting me with finding the dining set that I wanted!

I wish I could give this place less than one star. The “office manager” hung up on me TWICE AFTER I was lied to about my delivery date. Stay away from THIS Ashley in particular. They will lie to you and tell you the items are in the warehouse to get a sale and make you wait weeks for your furniture to be delivered. Buyer beware. Now they want me to call so that I can get hung up on for a third time. Yea right! 🤣🤣 Still waiting for the manager to call me back. It’s been over a week and I still don’t have my items or a status update. Stay away! I’m sure you can find plenty of stores that don’t hang up on customers and that call them back when they have an issue. I wish I would have gone to one of them instead. If you’re smart you won’t shop here.

Clean store. Every piece is appealing to the eye. Jose gave great customer service. Excellent and affordable prices!!

Walid was great to deal with in Bensalem

Walid was an amazing help with our furniture 10/10 experience.

Walked around for 10 mins and not a single person to be seen to get help…..

DO NOT BUY HERE. This place is terrible. I bought a sectional from them. We were told 2-6 week wait but they couldn't tell us exactly when. They waited until it had been 72 hours and then told us it won't be available for 5 months and if we wanted to cancel it would be 30% in fees. This place is a scam.

Awesome staff

Mr. Wais was very helpful and I appreciate his assistance with my purchase and delivery setup. Thank you.

For both of my purchases, I was helped by Mr. Waisuddin who went above and beyond for our pieces. I would highly recommend anyone looking for furniture and great service, head to Ashley Home Furniture and ask for him.

Quinn and Vivian are some of the most clueless workers I’ve ever talked with I canceled a 7,000$ order because I didn’t want to deal with them

Shaquim was very helpful in our search for new furniture & bedding. Her attentiveness and personality made for a great experience.

We had a great experience at the Ashley Furniture store in Bensalem, Pa. Our sales rep Z was really friendly, knowledgeable, and helped us chose the perfect glider recliner for our nursery.

Very Very bad service took so long for delivery and when i got they delivery they bring like used furniture many times calls store and warehouse always new stories till now i am waiting for replacement because they already got money now we have to run behind them very very disappointed ☹️

Shaquim was awesome and polite.

Great visit with Mike. I will give name for people come to him. Very friendly. Help us with everything. Thank you Mike.

Shaquim was extremely friendly and helpful in getting all the pieces I needed for my bedroom set. Would highly recommend seeing her when stopping in the Bensalem location!

Everyone was great. Easy transaction.

I was totally pleased about dealing with Mike and Vivian as well with floor management Shaquim was excellent with handling my situation to provide me with the perfect bedding for my home. So if your ever in the Bensalem area take a moment and stop in to Asley furniture store you'll well pleased

Great experience…. Z was the best… informative, easy going and no pressure! Made my buying experience a pleasure!

Shaquim is amazing

Wais was a great salesman! Good prices!

Worst 3000$ purchase of my life! Furniture took over 6 months to arrive. Wrong color was ordered and my property was damaged during the delivery. Credit was supposed to be issued back to account for inconvenience yet still haven’t been issued and I’ve been arguing with both Ashley and their incompetent staff and the synchronicity credit card company that they provide for the past 2 months. Absolutely do not recommend. Pay the extra couple of bucks and go to Raymor as I wish I did! 0/10 stars

Zamir, Sabir, Wally & Ron have an amazing presence and made me feel so comfortable when making a purchase! They were patient and very welcoming and I will always shop here for furniture from this day forward. Thank you so much Sabir to you and your team for everything! Everyone if you’re stuck choosing where to furniture shop this is the ONLY place where all your needs are met with class and style.

This company doesn't stand behind thier products and they have lot a long term customer. But Very friendly and helpfulin store. I got the wrong furniture and the guys that delivered it said I don't know. So I went to the store and they said they will fix it and I should get a call from the warehouse. They have not called and I called customer service and we are fixing the issue. You must report any issues within 72 hrs. My couch broke in less then a year and we proceed the repair and order parts but the repair people have not contacted us in a month.

They did not have much was looking for kicking recliner , I did fine a nice won sales man did nothing to help me

Poor service. Ordered a rug and a cheaper one was delivered. Had to wait for a day for the store to acknowledge the issue and now I have to bring back the old one to get it replace it. This will be fourth visit to store .The store was deserted when I went and I am sure I am the only guy who ordered for the day. I don’t know how they can mess this. Never buying from Ashley again.

hospitality was good

Great experience. Megan was really helpful, no pressure sales. They let you look around by yourself and come just when you need them. Spent less than 5 mins on the counter paying for my purchase. Can’t wait to see my couch!

Meagan and Sabir did an exceptional job with the whole process. Thank you! Highly recommend.👌

They allowed us to walk around and look at the furniture without any pressure but was also very helpful and knowledgeable when assistance was needed.

Quinn was very helpful and awesome

They sell an average product, not good qu

I purchased a pair of large brass candle wall sconces with glass. This item was hanging on the wall as a display. The staff let me purchased the sconces and gave me a great discount. I have brought many furniture items from their other store, Street Road in Warminster. Very happy with the service I received from both stores. We only wish the best success as this is a new store. Amazon food grocery store was supposed to open next to them but never did. Any furniture or home decor needs stop in and see them. Thank you Ashley's staff and management.

Very helpful staff and professional etiquette. Particularly, Mira, Wally,Sean and Kaher at the Ashley store in Bensalem. Thanks for a great experience with purchasing my Tempurpedic bed, headboard and frame!

Very polite. Excellent customer service. Best Ashley in Bucks county. Thank you Mira!

The people that work here are great!!! Friendly and they didn't bug us while we were looking. Thank you Mira and Juan ❤️❤️

Mira was such a pleasure to work with at Ashley!! She was patient and really helped us get a great deal. Very happy with our purchase. Thank you.

Jay was extremely helpful employee he showed me around showed me a few different colors that I was searching for extremely helpful evening said that he would help me with measurements if I needed

If I could give negative stars, I would. This review is not a reflection of any Ashlee employee or manager. They did the best they could to help with my situation. That being said, this has everything to do with the moving company that corporate at Ashley hired to deliver their furniture. I had a couch delivered August 6th. The individuals caused damage, it happens, I get it. I went through the process, sent pictures, and we agreed upon a sum of 300$ to have the damages repaired......That was 286 days ago. After countless phone calls, emails, texts they finally sent the check (to the wrong address). They then sent then check again (in the wrong amount). I finally received a check for 299$ ( apparently 300$ would need to go through insurance) on May 18th. This was by far the worst customer service I have every experienced in my lifetime. I would strongly discourage anyone from Ashley furniture. I had to finally resort to filing a complaint with the BBB.

Great service the Street Road location! They were attentive, collaborative and willing to listen to what we wanted. Highly recommend!

BEWARE buying furniture at Ashley!! Have a furniture set we only had for 7 months and already couch cushion sinking in and looking dirty, Ashley WILL NOT honor the manufacturer’s one year warranty. They said have to pay to have a technician come out to look at it and replace it if necessary. We shouldn’t have to pay for something that isn’t a year old!! Worse experience EVER with a furniture store. If I could give them a zero star I certainly would!!!!

When I came to Ashley’s for my new home furniture, a great gentleman name Nafiz, helped me get everything I needed and more.

I went in to the store just to look around. The sales rep Naz was very kind and helpful even tho I wasn’t buying anything he didn’t pressure me like some other sales reps at other stores I’ve been to. I will definitely be back just because of how he was very professional and very helpful even tho he knew I wasn’t ready to buy anything.

I went in to the store just to look around. The sales rep Naz was very kind and helpful even tho I wasn’t buying anything he didn’t pressure me like some other sales reps at other stores I’ve been to. I will definitely be back just because of how he was very professional and very helpful even tho he knew I wasn’t ready to buy anything.

Naz was very helpful

NAZ 🔥

Naz is Very professional.

I love the selections they have at this Bensalem location. Nafeez was very helpful.

Ask for nafeez he will take good care of you

Great store. Ask for Nafiz!

ask for nafiz best sales rep around!

Great experience, Kaher is the best!

Naz provided excellent customer service and gave us great feedback and advice on different products, their prices, and the variety of options to choose from when purchasing.

Had an awesome time trying to pick out a couch for our new sunroom. They like multiple couches but ended up getting exactly what we were looking for. Nafiz was informative but not pushy and once we knew what we wanted, helped us get the best price!

Kaher was very helpful and answered all our questions. He was very pleasant to work with.

Absolutely disgusted with this place I bought a bar height table they delivered it cracked an missing bolts I have reached out for now 9 days straight an nothing crickets this is ridiculous an not how you do business at all.

Absolutely amazing service , would recommend visiting this store when in the area or shopping for furniture !

Mr.Nafiz was a great help, patience with our kids and truly understanding.

Very pleasant. Omran Very helpful and informative.

Omran Muatan was a great help with my purchase , very friendly like talking to a friend. Very happy leaving the store with the purchase I made

Zack was an amazing sales associate . Give us just what we were looking for.

Bought our first dining set. Zach was helpful and courteous! Thank you! Can’t wait for my dining set to be deliver and get set up!

Zach helped us today to pick up the new furniture set, was very communicative and helpful!

Zach was very helpful and has a good disposition. Thanks for your help!

Terrific experience

Very helpful lady. I was satisfied with her service. So Kind and treated us with respect.. great place to shop for all furniture needs.

Zack was a great help

I just stopped in to look but their selection 's were awesome and sales people were great. Especially Christine, who was kind, very patient and very helpful. Omran was also extremely helpful and made my day so much better! He was kind, knowledgeable curtious and a true gentleman! Highly recommend dealing with him!

Christine was great she great. She helped us get a great piece

Christine was awesome

Omran was very patient with me while making decisions. Store is clean and nicely arranged. Nice assortment.

Steven was polite and did not push us to buy.

Had a great shopping experience, I was able to browse on my on but when I need assistance it was easy and quick. The employee, Zachary, was very nice and helpful with any questions or concerns I might’ve had while shopping. Will definitely will be recommending this store to others in the future.

Zach was phenomenal with giving us a ton of information being that he just started. Zach has a bright future in sales and we with him nothing but success. Thank you guys at the store for helping us buy our furniture!

Went to Ashley to get a new a bedroom set and Omran and Christine provided amazing customer service to my husband and I! I definitely recommend coming here and looking for them to provide you service!

Great work. Kudos to Zach for assistance.

Called for info,the response was warm and inviting. Upon arrival, I showed an online add, which I asked if I could pay by phone. I wasn't able to pay by phone. Got there and they would not honor online price. Not happy with. Ended up at Bob's furniture. Beautiful, sofa, much heavier and comfortable. Just a little more money. At the end of the day, I was no longer unhappy. Turned out to be an awesome mislead. Won't go there again.

Great experience working with Omram, he's truly professional and informative. Ask him, you can't go wrong.

Very happy with Christine and also GM will be sure to come back

Helpful, low pressure environment.

Omran was awesome !! Informative helpful and kind!! He knew all about the furniture and was able to work out a great price !!!

Excellent service!

Its a great place, Various choices of furniture compared to other Ashleys store. Steven the floor manager, Helped us through all the process and made sure we get everything for a good price.

Very Nice and Friendly associate's

Long Review but worth the read if you plan on purchasing and having it delivered to your home. First off this is no reflection on the people who work at the Ashley Furniture store in Bensalem. Our purchase went smoothly and the day before delivery I received a text message to confirm delivery from 12-4pm the following day (Saturday). Ashley Furniture outsources their delivery service. When I tried to track my order online it said “no order found”. At 4:30 that day I called Ashley furniture who stated they were running behind (obviously) and would be there by 5:30. My husband and I understand how things get delayed but was shocked at the lack of communication from Ashley furniture. They arrived at 6:30 PM and the bed frame was broke. The delivery men this time were very nice and tired! You could tell they were working hard all day! They told us we would here from someone on Monday. Wednesday afternoon my husband went to Ashley furniture and spoke to a manager there who called corporate and we were told that the bed frame would be in, in February! We said we wanted our money back and to have them come and get the drawers and headboard. She was very helpful tried her best to accommodate us and called the warehouse manager who said they had one and could be delivered the following Saturday. The following Saturday comes and I get a phone call at 4 pm saying they are running behind and will be there within the hour. They arrived at 8:30 at night with the bed frame and put the bed together, only to tell us there is a missing piece and we will receive an email or phone call regarding delivery on Monday. Oh and the bed is scratched! No phone call, no email! I called today and they miraculously can’t find my account! My husband is on his way again to Ashley furniture so we can hopefully be finished with this awful company! We have now spent 15 hours waiting for delivery, two trips to the store, and countless time on the phone with their customer support which is absolute joke! Unless you go to the store, purchase furniture and take it with you that day I would advise you to stay away!!!

Did not like to have somebody hovering over for me every step I took in the store I end up leaving and purchasing my couch elsewhere.

Juan and Marsha were very pleasant. Went above and beyond to assist with our purchase today.

First Time i Bought Recliner Sofa, Loveseat And Single Recliner. But Very Bad Experience. I ordered this Stuff In May 2022 but i got the Delivery on October 2022. From very first Day My Sofa’s and Loveseats Leather Start Peeling off. October 15 I went to the store about Complain. They Gave me customer service Number when i call them they are saying that is not covered under 1 yrs Warranty. Still not getting any Reply From them. I spent more then $3000 only on sofa set but i got faulty sofa and loveseat. But still no Reply. I will never Recommend anyone for Ashley/Regency.

Natalie S is the BEST!! She provides excellent customer service! I LOVE MY NEW FURNITURE!

Terrible customer service. I ordered a kitchen table and chairs from here. I waited weeks for it and on the delivery day they brought me a broken table. They took the table back and said within a few days a new one would come. I called to double check and what the delivery people said was not true. They said it would be a few more weeks and they gave me another date that it would be delivered. I’ve been waiting months for this table now and I called to see if it will be delivered like they said today and they said it’s not even at the warehouse yet. I’m going to have to wait another few weeks because they gave me a broken table. We weren’t compensated for all of our time they wasted and the broken table. I do not recommend wasting your time and money with them.

Was lied too multiple times. Need furniture to move into and was told it would be their. I have no couches or chairs. Manager Nate lied to my face. All of sudden he doesn’t work their. DONT BUY

Very Ashamed of the customer service here you know we bought furniture we order what we liked our sales person was very helpful but when delivery came they broke some things in my home. So i called Marsha and all she can do is send me to call guest services she is bitter and impatient. Sorry to the actually sales people .

Very Good service, salesman was helpful knowledgeable and nice to talk with.

John Smith was an excellent help!!!!

Holly was awesome, she kept attentative towards us, did not badger us as we browsed around and they were able to match a lower price from a competitor that had the same item we wanted at a lower price.

Brandon M had a lot of patience while I was indecisive. Wound up with exactly what I needed. Highly recommend this location and Brandon

Sal did a great job! Thanks!

I had a great experience there, Tee Louis was very helpful and very friendly!!

They are great on products they sell and service they offer ... T lewis was great

John Smith was really patient and great at his job. Thank you

Holly S did an excellent job helping us get our new beds and furniture. She was very sweet and personable. 100% recommend.

Tee Lewis @Ashley furniture was absolutely great, it was a pleasure doing business with her and the Ashley Furniture team

Tee Lewis did an awesome job!

T. Lewis was extremely helpful! She was very patient while we were indecisive. Very appreciative for all her help.

Tee Lewis did great job helping us find what we were looking for !

We checked out Ashley Furniture in Bensalam and was helped by Holly S. and Sal K.. They were extremely helpful to find the best furniture with the best price. Thanks to all that helped and laughed with us!

Thank you Ashley My house is beautiful now 💛💙💛💙💛💙 I had a great experience today at Ashley. Oh my employee here are so nice and helpful. I did not planned to get everything at ones but Mr. Sal K. Was so professional and manageable with all purchases so I got all for living room and dining room I’m all set at my new house. Customer service Natalie. S thank you so much for scheduling perfect timing for me I will get all just on time. I definitely recommend this particular Ashley store at Bensalem.

I just had the best experience making a purchase today. The quality of customer service is TOP NOTCH! Natalie S was so patient and kind with me. John S was a great help and very patient!

The employees very helpful and friendly especially Brandon N

Helped by Jake great easy service

Natalie S provide great customer service and Crystal lieu was awesome Help!

T lewis did good job thank you for all the help

Sal K. was excellent ! Very knowledgeable and helpful in the selection process. Thanks for everything.

Save yourself the waste of money, time, and frustration that I (and other reviewers) encountered at this store. While the rare few people try to be helpful, my furniture delivery dates were unscheduled without my knowledge and they didn't even tell me-- I had a delivery scheduled and when I called to check in, it was mysteriously no longer on the roster with no estimated date. And that's not to mention other instances of being frankly told one thing one minute and another the next. I wish I had bought things online or at another store where I could have saved my money and had things delivered on time!

Do not try even this new place cheap quality furnitures , I bought a sectional with premium price in 3 months parts coming off and their customer service said not covered under anything.....

What a wonderful experience! Aaron walked us through various bedroom sets. He was so patient! Gave us time to think...no pressure sales! We will come back in a heartbeat when the need for new furniture arises!

If I could give them negative stars I would. My mom ordered a mattress and it was supposed to be delivered June 29th, then they pushed us back to July 2nd, then the 3rd, and now the 5th. IT IS STILL NOT HERE. Every time I call, they have no idea where or when my moms mattress will be here. So unprofessional, I will never shop at this location again.

What a great experience buying furniture here! Everyone was so nice and helpful. Got a great sales price for bedroom furniture that I love. Will go back again! Thanks Everyone 😊

I worked with Jake and he was the best. So helpful and so patient with all of my questions. They just opened and have a lot of inventory to look at!