Ashley Store Chambersburg, PA

We stopped in yesterday to purchase chairs and a new mattress, and the experience couldn’t have been smoother. The office manager, Steph, went above and beyond to arrange the fastest shipping and assembly for our items. She ensured we wouldn’t have to wait for everything to arrive at once—our mattress will be ready first, so we can start enjoying it right away instead of waiting for the chairs to come in. Her efficiency and customer service made the process stress-free!

We stopped in yesterday for chairs and new mattress. Megan was great at letting us know what deals were available off the bat and quickly price matched our selections so we would get the lowest price. Great customer service, not pushy, and great selection

Great place, great prices, great people! Went in to look for a couch for my new apartment, and was instantly greeted by man Colton. He took care of me right away, let me find what I wanted, gave me the best price on it, even offered me a donut while I was sitting on the couch I purchased. Great service, 10/10.

Good experience! Went during the Memorial Day sale and Colton did everything he could to help us secure a deal for furniture for our new house! Appreciated everything!

Exceptional experience at Ashley Furniture in Chambersburg. Megan was absolutely phenomenal. She was very welcoming and helpful. Megan gave me a great deal on the furniture that I purchased. I am extremely grateful to have had such a wonderful experience at Ashley Furniture. I highly recommend Ashley Furniture. You will be impressed with the quality of customer service this location provides.

My husband and I visited the Chambersburg Ashley Store and had the best experience of customer service I've ever had. Janet Strawderman was so helpful and gracious- and we found exactly what we wanted, and the store manager, Aaron, was amazing. It's obvious that providing superior service and acknowledging his staff's outstanding customer service in of utmost importance to him. All the staff members were very friendly and helpful.

(Translated by Google) Thank you, Megan, for your advice and your patience in serving us. You're truly good at what you do. (Original) Gracias. Megan por tu asesoría y por tu paciencia para atendernos realmente eres buena en tu trabajo.

We recently visited Ashley’s to shop for dressers, and we had an outstanding experience thanks to Colton, our Sales Associate. From the moment we walked in, he was friendly, attentive, and incredibly knowledgeable. He took the time to understand what we were looking for, answered all our questions, and guided us through several great options without ever being pushy. Colton also helped us take a look at mattresses, and we were really impressed by how well-informed he was—he explained the differences between the styles and materials in a way that made it easy to decide what would work best for us. We truly appreciated his patience and professionalism. He made the whole experience enjoyable, and we left feeling confident in our purchases. Highly recommend asking for Colton if you're shopping there!

We recently purchased a set of dressers from this furniture store, and the experience was fantastic from start to finish. A big part of that was thanks to Steph, our customer service rep, who went above and beyond to help us finalize our order. Steph was incredibly knowledgeable, patient, and attentive throughout the process. She answered all of our questions and made sure we felt confident in our decision. Her friendly and professional manner made the whole experience smooth and enjoyable. We’re thrilled with our purchase and grateful for the excellent service we received. Highly recommend this place—especially if you have the chance to work with Steph!

Steph 👍 is very helpful. The hole team is very friendly help me with everything.

We went to this store looking for a particular style and color sectional for our living room. Colton was our sales rep. He listened to what our interests were and took us to exactly what we wanted. He helped us to take apart sectionals to see how we wanted the lay out, he got a tape measure for us to measure the pieces to be sure they’d fit in our room, and he was just super polite, professional and helpful. He was able to answer all of our questions, and was even able to get an additional percentage off the total. We definitely had a great experience and will be back for future purchases! Well done Colton! Enjoy that cup of coffee!! 😊

Store had exactly what I wanted at a favorable price. Steph was very helpful in processing my purchase.

COLTON AND STEPH ARE GREAT PEOPLE. THERE HELP TO DECIDE WHAT I WANTED WAS GREAT .I'LL BE BACK

Steph, Xylia and Janet all were great to work with. Highly recommend this location.

Xylia, Steph and Janet were excellent! We went in on a Sunday to look for a couch, purchased it on Tuesday. All the associates were helpful but not overbearing and pushy. Totally recommend this store.

My wife and I went to Ashley a couple weeks ago (11 April 2025) to start looking for furniture for a new house. Colton was our sales rep and he was fantastic. We ended up buying a floor model sofa and love seat that was exactly what we were looking for. Aaron, the store manager, gave us a great deal. Everyone was so easy to work with. We went back for their Easter sale 2 days later and bought around 20 pieces of furniture. Colton spent about 4 hours with us and he was great again. Stephanie finalized the deal and she really took care of us. Very happy with what we got and the price we paid. Megan checked us out and set us up for future delivery. Excellent experience all the way around.

We had an excellent experience while shopping here. There was no pressure to buy and we were given space and time to browse. Our customer service rep, Steph, was absolutely awesome. She was very knowledgeable and made the purchase an easy process.

We had a great experience with Candice. She was very knowledgeable and not over the top trying to just make a sale. She made our purchasing experience stress free.

I was at the Chambersburg Ashley store, twice and was attended to by Colton. He was very friendly, knowledgeable about the products and very helpful. He was the reason I came back to finally purchased my living room furniture. He is a wonderful young man and a blessing to me. You ought to pay him handsomely.

Very pleasant experience! Colton was our sales associate and he was great! There was no pressure to buy and he was ready to answer any questions we had.

Janet was very helpful, helped me get a good deal on a mattress very good customer service.

My parents went to Ashley’s furniture to get a new bed and Steph was an absolute help for them and Colton was also a good help. They were absolutely in love with the purchase and they can wait to get it. Thank you so much for helping my parents!.

We went in to get a kitchen table today and Janet was very helpful. Aaron the manager was extremely knowledgeable and kind. Steph got our date for delivery all set up for us. This was a very pleasant experience and the whole staff was very kind. Thank you.

We just bought a couch from this store and Colton made the process so easy! My fiancé and I are so excited for our new couch to arrive and make our new home complete! We highly recommend!! Thanks Colton!!

Stephanie provided a superb shopping experience completing a furniture purchase for my home. She explained every part of the sale as well as answering my questions about delivery dates of the purchased items. She also included her contact information so I can make a direct call if I need any details I may have forgotten during my visit to the store in Chambersburg.

My husband and I went to Ashley in Chambersburg today to shop for very specific furniture for a small space. Janet assisted us and provided outstanding customer service. She understood our needs and immediately pulled up options both in store and online. She was amazing as she even allowed us to move small pieces by the couch we had chosen to see if they were a match. Every step of the way she offered suggestions without being overbearing. She made the process seamless and we left the store totally satisfied we had made the right selections for our home. Highly recommend Janet!!

We were in over the past weekend for a new sectional couch. We had specific criteria in mind and Colton was able to show us a couch that (hopefully) exceeds expectations and will be perfect for our home. He even showed us how durable the fabric is with some impressive demonstrations. I was dreading furniture shopping, but it was such an easy process!

We had a great experience shopping at the Chambersburg store. Janet was our Sales Associate, very friendly and helpful with our purchase!

Aarón helped us finding what we needed. Thanks Aaron

Got a wonderful mattress for a fantastic price thanks to Janet for helping us!

LEFT DRUGS LAY OPEN ON MY 10 YEAR OLD DAUGHTER’S FLOOR! After spending over $4,000 on furniture, the delivery team left a bag of drugs on my young daughter’s bedroom floor and muddy foot prints on my carpet. The issue was brought to Ashley’s attention and they offered minimal compensation. I had to spend 3-4 hours pursuing this issue and a solution. Not once did Ashley furniture make an effort to reach out. Absolutely disgusting and negligent service from their team. A one star rating is too high. I should’ve called the police and filed a police report. What if my children found this instead of me? Will never recommend this store or any of their products.

Wife and I were hunting two recliners to replace the ones we have. Colton was our salesman, he took the time to show us several selections then when we saw a style we liked he took us over and showed us several similar chairs which we ended up buying. He was very helpful and professional.

Love my new table.

The staff was helpful and very pleasant.

Janet was great to work with. Made everything go smoothly. Delivery process was flawless and men were on top of everything.

Giving a BIG shout out to Colton at the Chambersburg store. He was extremely helpful and gave my husband and I the opportunity to look around the store without any pressure and was visibly available to answer all our questions. Very kind and had a friendly. We are anxious to get our new dinning room set!

Megan was very helpful, professional and knowledgeable. Overall great experience.

Janet was my sales associate and she was amazing with explaining everything that we needed she was kind and made sure we got the right product and information.

Xylio, the Sales Associate at the Chambersburg Ashley Store was extremely helpful in my purchase of furniture at the store recently. She helped me choose just the right items very quickly that I needed without having to spend a lot of time. She was very insightful and knew her products well. Very nice and helpful!

My husband and I were very pleased with help from the sales Rep Megan and Janet who helped as well at answering questions we had. Made our purchase easy and very helpful in deciding the best purchase for us. Not pushy at all!! Gave us time to decide. Might I add gave a great deal on our new couch and love seat. Thank you for your excellent customer service!!!

We just visited Ashley Furniture looking for lamps for our master bedroom. Colton was our Customer Service Rep. He was excellent! He was attentive but not pushy and professional. We found what we were looking for at a great price. Keep up the good work!!

My Husband and I walked into Ashley Furniture just to check out the mattress selections, brands; what our needs were focused on, etc; and we couldn’t have been more impressed with the entire experience. Talk about Top Tier customer service from “Steph”, who was our Representative as the process was very simple, friendly; and smooth as can be. So shout out to you Steph; we appreciated it. Not knowing what our process was going to be like to reach our goal; we walked out excited and relieved that our time there was easy going; friendly; and we exhaled with relief as we want to Recognize “Xylia” who was our Sales Associate. Talk about being attentive based on our needs; outgoing; very thorough with the details we didn’t even know to reach our goal with a perfect mattress; but most importantly we felt like a human being and absolutely nothing less! You were great; funny; and charismatic also! We want to shout out a big thank you also, so good job Xylia. Happy with both of you!

Our sales associate was Janet; She was friendly and helpful during our mattress search to find the right one for our needs! We are grateful for the wonderful experience!

Lovely store. Browsed and found the item my wife wanted. Got an extra discount for the floor model. The salesperson, Kelsey, was helpful, professional, and friendly. The store manager helped me load it into my vehicle. But before we left, my wife went back in and ordered a chair that she liked. (We are having it delivered).

Catherine was a super friendly sales associate. She was helped by Janet. The couch is great

Janet was awesome ! Excellent customer service interaction and very knowledgeable about products in the store! We will definitely be back to purchase from her

Megan helped us purchase a chest and end table! She was very helpful and nice to deal with!

I took my mom here today to find new furniture. Xylia helped explain the financial side of her purchase. She was great and answered all my mom’s questions! She was so great with my mom! We will definitely be back for future purchases! She even helped me with the the future purchase I hope to me!! Thanks Xylia for all you did today!!!

Aaron was able to help my mom with her purchase. She has not purchased furniture since my step dad passed, the furniture is about 18 years old. She deserved something new. She was unsure and asked questions, he was great with her, he explained everything to her about ALL the furniture she asked about. He did not rush her or make her feel like a bother. I would highly recommend him to help with any purchases. She is waiting on the furniture to come in but she is super excited! Very pleased she is already talking about going back to get a new bedroom suit! Thanks Aaron!!

Went in to just look around and came out with living room, dining room, and kitchen furniture. Aaron was patient with helping us figure out what was best for us and was able to point us in the right direction. We spent hours in the store figuring it out but left happy with our selection.

Colton was very professional and knowledgeable. He was able to quickly assist my daughter to find the perfect sofa.

My husband and I were looking for a new sofa so we stopped at Ashley. We were greeted by Janet who informed us about a current promotion and allowed us time to browse without pressuring us. When we found the one we wanted Janet explained the product details and told us about the protection plan which we found was a great deal. We had a great experience with Janet and with the Sales Manager as well. We are glad we decided to buy from Ashley.

Very nice people! Aaron the service rep didn’t push anything onto us and printed off all the details we needed and was patient with us while we were figuring out what all we wanted and sales associate Megan was super helpful and nice she didn’t even yell at us when my friend Knocked over a sign so that’s a plus! Purchased a bedroom set for a king.👍🏻

Very friendly and efficient attention. Employee provided knowledgeable assistance regarding the bed choices. The first visit was brief but I returned later for more information and purchased the bed and frame. Ms. Xylia McPherson did all she could to get me the best price and set up delivery.

I am very happy to have chosen Ashley for my first experience and to have chosen the furniture from them, I am very satisfied because their furniture is of very good quality and very sublime

Excellent customer service from Catherine, Janet, and Stephanie!

Janet was super patient and helpful in finding exactly what I needed. Excellent service!

We had a great experience with Xylia! She was very attentive and detailed (but not overbearing). When we couldn’t find what we were looking for on the sales floor, she helped us find what we wanted through their online store. She did an exceptional job. Steph was also very helpful when it came to our check out process. Very fast and efficient.

The sales associate was very courteous and helpful. She was very knowledgeable and customer service was outstanding. Her name was Xylia. The customer service rep was also very helpful and the Manager wanted to make sure we were satisfied.

Our Sales Associate was Xylia McPherson. She was very knowledgeable about the furniture we were looking for. When we came back the next day to modify our order she assisted us without hesitation. Thank you for all your help.

We bought a leather recliner today at Chambersburg, Pa Ashley store. We are happy with our purchase and the excellent sales staff, Steph and Aaron. Both individuals were very helpful in our decision of which recliner to purchase. Also both were very friendly and approachable. Very pleasant experience for us. Carol sirbaugh

the staff was incredibly helpful. the purchase was fast and pleasant

Aaron, Stepanie and staff are always so helpful. This is my second time making a purchase at this specific store because of their excellent customer service. Aaron's great knowledge and sense of humor adds to his superb customer service. I definitely reccomend Ashleys Furniture store in Chambersburg, PA.

We enjoyed working with Xylia in the Chambersburg PA Ashley store. She was so sweet and very helpful pucking out our new bed frame.

Outstanding Experience with Ashley Furniture! We recently purchased furniture from Ashley Furniture, and we couldn’t be happier with our experience! The quality and design of their pieces are absolutely on point—stylish, comfortable, and well-made. A huge shoutout to Kelsey and Xylia, our amazing Sales Associates, who made our shopping experience a breeze. They were incredibly friendly, patient, and knowledgeable, helping us find exactly what we needed. Not only that, but they went the extra mile to work out a fantastic discount for us, which we truly appreciated! While it took a little while for our furniture to arrive, the delivery process itself was superb. The delivery team was quick, professional, and extremely careful when handling everything. They ensured that each piece was placed perfectly without any issues. Overall, we had an exceptional experience with Ashley Furniture and highly recommend them to anyone looking for quality furniture and excellent customer service. We will definitely be returning for future purchases!

Aaron was friendly, knowledgeable, and efficient! Made purchasing furniture an ease!

We were in the market for recliners, and Xylia was very helpful as we looked around. She kept up with us as far as prices and availability. We appreciated that, as well as the option to get a credit card. What was best was completing the purchase with Cat, and having our chairs in the Delivery phase! Looking forward to getting them! Thank you very much!

Xylia did a amazing job.

Kelsey was our sales associate. Very helpful and answered all our questions. John & Arlene.

A week ago I spent several hours at Ashley furniture looking for pet friendly, comfortable, furniture. Upon entry to the store Kelsey approached my son and I and asked if she could assist us. I told her what I had in mind and she pointed me in the direction of sets she thought I may like. Unlike past experiences when furniture or car shopping, Kelsey didn’t hover. She was pleasant, readily available when we needed her or had questions despite being really busy working with other customers, checked in and gave us useful information about couches we were testing out, and gave us solid advice. She was down to earth, efficient, and helped us pick out great pieces! I am so excited for my new furniture to come and would strongly recommend Kelsey to anyone interested in beds, tables, couches, etc. Kelsey knows her stuff and also knows how to let us as customers make decisions without feeling pressured. Thank you for such a great experience! I will go back just because of her 😊

The messiest business I have ever dealt with. Don't expect your furniture to come when they quote it. I'll never do business with Ashley again! At least not this store

Customer Service Cat and sales associate Xylid are excellent!

Kya was friendly and helped me get what I needed !

My husband and I were in yesterday to buy a new dining set. Janet was wonderful and accommodating. Thank you!

Cat and Kelsey. Was wonderful.I got model off the floor there was no marks on it.once it was sat up there was a mark on it at the bottom of the dresser and found three legs that wasn't put on it when it was put together. Called them and asked them were the legs went and never heard back.asked about the mark and all was said you got a floor model .so got it as is .but the mark wasn't on it on the floor

Xylia was extremely helpful and very pleasant. She tuned in to what we were looking for and pointed us in the right direction immediately. The Manager Aaron came over and introduced himself to us. He helped to explain why the item we were looking for would be delayed in delivery and helped us feel comfortable with our purchase. We look forward to doing business with them again when we are looking for living room furniture. The assistant manager was also very pleasant. (I cannot remember her name)

Megan was very helpful while looking at sectional sofas and browsing around the store. We ended up buying a wine cabinet on the floor, and she gave us a great price. She even helped my husband load it into the car! It was a great experience.

Nic was very patient and helpful with picking out our new sectional sofa. He made the experience seamless, and went above and beyond to get us the best price. He was very knowledgeable about the product and was not pushy with his sales tactics; we found the sofa that was best for us. Make sure you ask for Nic when shopping at Ashleys in Chambersburg.

Janet was my sales associate and she did an amazing job helping me look for everything I needed.

Nick was a great salesman, he was able to service all of my needs and answer all my questions.

Went in looking for mattress, Kelsey was my salesperson and went above and beyond to make sure I found the right mattress for me. Great experience and will be back.

Janet was a great help! Friendly and knowledgeable about products.

Quick and easy service from Xylia and Cat. Came in wanting a mattress and was immediately helped. In and out in record time.

Janet was helpful and friendly, spending a good couple of hours with my husband and I as we painstakingly considered different sofa sectional options. She was patient and happily priced different configurations for us without any pressure tactics to purchase. Highly recommend.

I was at the Chambersburg, PA store today and bought a new couch. Kelsey was the associate helping me and she was very helpful and making my purchase was simple and quick.

Steph and xylia They did a tremendous job helping Ashley Homestore Chambersburg PA Thanks

Nick G is amazing at what he does, very patient customer service friendly and makes sure that the customer gets what they want. As far as the store, furniture wait times are a draw-back. But great experience overall.

Had a great experience at this store the GM Aaron a customer service rep named Steph and our sales Lady Kayden helped us choose the right selection for our apartment. Also one of the furniture builders Austin was giving us suggestions one what would work better for our apartment!! Will definitely come back when we have a house to furnish our house!

Kayden was a wonderful salesperson. She was so helpful!

Yesterday my husband and I walked into Ashley in Chambersburg with the mindset that we were only "looking". Janet met us at the door and allowed us space and time to just browse. We left purchasing a new king bed, mattress, 2 purple pillows, a dresser, and a nightstand-quite the laundry list! A warm THANK YOU is in order for Aaron, the store manager, Janet, our sales rep, and Steph, our cs rep. Janet listened to what we needed, gave great suggestions, and worked within our budget. Simply canNOT wait for our furniture to arrive!!

Ashley HomeStore has lots of options to choose from. And our sales person Kayden was very knowledgeable and helpful.

Great friendly service. Kelsey pointed me in the right direction and didn't loom over me while I took my time looking around the store. She then helped put my information in the system so Megan could get me set up for delivery of my furniture.

Stopped by the Chambersburg store tonight and had a great experience. Nicolas and Megan were very helpful!

Janet Strawderman wasy sales associate and was very helpful...very pleasant to work with.

While it was disappointing that the piece of furniture I was looking for had been discontinued, the sales person (Nancy Pasquarella) couldn’t have been more courteous, professional, and helpful. Thank you Nancy.

Service pre purchase was excellent. Took the time to answer questions.

In-store experience was very good. Staff was helpful and friendly, but not pushy, and very professional. Scheduling delivery was not great. Understanding the scheduler was very frustrating due to a strong accent and speaking too fast.

We went to purchase a new sectional, Jessica was very helpful and easy going. She made the process very simple along with Candice who made the financing quick and simple. All around an easy experience and we didn’t feel pressured at all. Really nice staff at this location.

I visited the Ashley Furniture store in Chambersburg, PA, for a new mattress. I was greeted by sales associate, Janet Strawderman. I told her my needs and she started explaining the difference types of mattresses that are now available, like hybrid. Janet also explained the different types of adjustable bases and the health benefits that comes along with the. After trying out different ones, I made my decision. She was a pleasure to work with and very knowledgeable. When you go shopping there, be sure to ask for Janet.

Jessica was great to work with

Fast, friendly, and very informative service. The sales team was great!

I had a wonderful experience working with Taylor will be back to do more business with her, very personal and knowledgeable ! Thank you

Great Labor Day sale!!!

One of the absolute worst customer service experiences I have ever had. Impossible to get a straight answer as to when product would arrive. Multiple phone calls with not one call back as was promised. Lack of acknowledgement of my presence when I physically went to the store to take care of cancelling the order. Very, very disappointed in this experience and I will never shop Ashley again and I will tell everyone I know to not do business with this company!!! Horrible, horrible, horrible!!

Yes we'd like to put in a favorable review for the Ashley's in Chambersburg, particularly the staff there...both Ethan, our salesman, and Ms Rodneya, who handled the financing, were EXTREMELY helpful...we were particularly pleased with Ms Rodneya, who'd helped us out on another purchase Earlier this year - both were friendly and efficient, a very nice combination... definitely recommend shopping here..m

We purchased a recliner couch and reclining chair on 7/7/24. It was just dropped off. They put in my garage, still in the box and left. We apparently only signed up for threshold delivery which is them dumping it at the first place they see and leaving. We had absolutely no idea that premium delivery is where they put the item in the room you want. Who would want a still boxed up couch just left wherever and not at least put in the correct room. It was explained to us that they wouldn’t put it together, but we asked multiple times how extensive that process would be and the associate said multiple times, it’s so easy. You just slide the backs into the couch and plug it in. That’s all you have to do. Well that’s all you do after you unbox an entire couch and recliner and lug it into your home, he left that last part out. It would have cost an additional amount of money to have premium delivery, which I would have paid for had I known. That’s a lot to ask after I just spent $3200, but it still beats having your brand new furniture stuck in your garage until you can gather up enough people to help move it in. They want to make a sale and don’t care what happens after that. Btw, I purchased a coffee table from them 2 years ago and they put it in the room I wanted no problem already unboxed. I have no idea why it wouldn’t be made clear that in order to have this giant mechanical couch put in the room you want, here’s what you’ll need to sign up for. It seems scummy to be a furniture store who delivers the merchandise, but not at least put the box in the room the customer wants. Too bad. Trash tactics.

Janet was very helpful and kind! We would definitely buy from Ashley's store again!

My Sales Associate, Janet, in the Chambersburg, PA store was very helpful and patient as I searched for the right Living Room furniture for me. She helped me identify various color selections and styles until I found the right options. Even my Customer Service Rep, Janet, was helpful with a smooth checkout. In fact, everyone I encountered in the store was extremely helpful. It made my overall experience very positive for this store. I will be back if/when I need more furniture!

We had never visited this furniture store before and we were very pleased with the service we received. As we walked into the store, we were immediately greeted by Janet S. She wanted to know if we needed any help. We wanted to just look around at first and she was very respectful of our wishes. Eventually we had some questions and she was a huge help. We found a loveseat, chair and ottoman that we liked. She worked up some pricing for us. She was a pleasure to work with. We had to go home to measure to be sure the furniture fit in our small home. We returned on the 4th of July and were able to place our order. We then met with Kelsey, who helped us with that order and the financing also. Got 6 months same as cash. Kelsey was helpful and easy to work with. Very pleasant experience. We will definitely return in a few months to shop for a mattress. Btw, all of the employees were very kind and friendly.

My wife and I had a great experience at Ashley Furniture in Chambersburg, PA. We had wonderful help with Kelsey the Customer service rep and Janet who was our Sales Associate that showed us numerous recliners, which we bought 2. They were very helpful and patient with us while we tried just about every recliner there. They really made us have an enjoyable shopping experience! We will be seeing them again soon for a new mattress!

This place has really gone downhill since the last time I shopped here a little more than a year ago. Disappointed that they no longer do military discounts. Especially after my talks with my former salesman turned manager who was a veteran himself. Maybe that's why he's not there anymore. Who knows. The sales staff was nice but the furniture was dusty and unkept. Some of the staff had their children running around the store playing on the future. While I like kids, it made shopping difficult. My sister still made a purchase, but we were very disappointed with the cashier's and the store overall. It seems to have gone down hill, And it's sad. We will return again when we have our next project house, and we hope it's a better experience.

Taylor was very good at helping us make a decision on the furniture we purchased and Megan did a great job of walking us through finance and purchase options.

We were searching for new recliners, table and lamp. Jesica Barnes was excellent in answering all our questions without being pushy. We found exactly what we wanted with her help. We appreciated her excellent customer service!

I had the pleasure of having Taylor as my Sales Associate today. She was knowledgeable, not pushy and pleasant to work with. We walked out today very pleased with our purchase.

Taylor and Megan were extremely helpful and friendly. Thanks for helping me select my new couch.

I am completely impressed with my service today from both Christine and Janet. Upon entering the store I was immediately greeted by Janet. After a brief discussion on my budget and what I was looking for, she not only delivered on my expectations by finding just the right item, but answered all my questions. She is sweet, kind and very knowledgeable. She then hooked me up with Christine to finalize my sale. Christine was friendly, efficient and very thorough. I highly recommend this store for your furniture needs.

Janet is lovely! She helped my fiancé and I pick out the perfect couch for our upcoming move. She made it a very smooth and comfortable buying experience, and offered a lot of helpful advice. She helped us get the most affordable deal with our purchase!! Thank you Janet!

Had a very good experience with the staff. Janet was extremely patient and helpful! She went above and beyond to answer all of my questions and give me time while I tried to decide what direction I wished to go for my purchase!!

Kelsey was amazing! She was very informative and sold us an amazing deal with the doorbuster! Thank you Kelsey 😊

My mother in law was in need of bedroom furniture. Our sales rep, Taylor, was a joy. She was so helpful in picking out the frame, matching nightstand and the perfect mattress. We are so excited for her new bedroom!

Thank you to Janet and Megan for all the help with furniture shopping. Found a wonderful mattress base! Thank you Rodneya for helping along the process of deciding on what’s the best match for me!

Kelsey was our customer service representative and our sales associate. She was excellent and helped make choosing my living room set for my new apartment very easy! :)

They do NOT fulfill their promotions they tell you they will give. Also when they make a mistake or their delivery services make a mistake, they tell you they will compensate you for it, but never do. Some of their staff is also rude when you call, and you call them out on this. I do not recommend them.

Was very nice experience. Staff was friendly and helpful. Was extremely easy to fine what a wanted. Store was clean . Kelsey did a great job.

Had a great and successful shopping experience at Ashley’s with the help from Kelsey. She was very patient and understanding of our needs and explained everything through the process.

We had a very good experience shopping with Taylor and Melody for some great deals with Easter weekend. We look forward to furnishing our new home with the amazing priced kitchen table and sectional

I had a Great experience at Ashley Furniture store in Chambersburg, Pa. The sales associate Taylor and the customer service rep Melody were very kind and helpful. I highly recommend going there for all your furniture needs!!

Kelsey was very helpful and patient with us. We have two orders for delivery and she was able to combine them to prevent a double delivery fee. We are regular shoppers of Ashley Furniture and will continue to buy from them.

Excellent shopping experience. We were greeted and then provided time to shop on our own. Tiara assisted us and was available when we had questions, but also gave us the time and space to shop and compare products. We did make a purchase, and can provide a product review at a later time, but the shopping experience was superb, and Megan was very professional when finalizing our purchase.

Shopping for furniture is usually very stressful but not with the wonderful ladies at Ashley Furniture in Chambersburg PA. We had Jesica as our sales associate. She took her time with us to make sure we had all the information we needed before we made a decision. I would ask for her again. Rynea also helped us when we were trying to figure out which mattresses to purchase. So many to choose from. She had a wealth of knowledge to share. And thanks to Melody also who did the paperwork. She wanted to make sure we understood everything before we signed. All 3 ladies made us feel relaxed and they were so easy and enjoyable to talk to. We made fast friends. I'd send others into Ashley and these ladies in the future.

Excellent!!! My first shopping experience as Ashley Homestore Chambersburg was the best shopping experience I have ever had at any furniture store. Aaron the Sales Associate was incredible - he took the time (without being pushy) to get to know me, the customer, what I was looking for. I told him what I could afford each month on my limited income (social security and a part time job) and what I could put down and he worked magic. My son was with me and we briefly let the store to get lunch and discuss - we never did get lunch - just went arund the block - as I was so drawn to the furniture pieces Aaron suggested and his kindness, professsionalism and great price was like a magnet drawing me back to the sofa and loveseat I had always dreamed about. He made it work for me. He absolutely did everything right!! After making the decision to purchase, Aaron introduced the rest of the team that would further make this a perfect day for me. These ladies followed up with everything perfectly - the contract, customer service and were there to answer my every question and made me feel special. A special thanks to Melody, Taylor and Candice. They and any staff I may have missed truly deseerve accolades for putting the customer first. They are amazing!!! An added note - your delivery team was also amazing, kind and super efficient. And - I ABSOLUTELY MY FURNITURE!!!

This past week I went in to the Ashley store and we were meant with the most amazing service. KELSEY HELPED FIND US THE SIZE BED WE WANTED THAT FIT THE BUDGET I NEEDED. SHE WAS SO SWEET AND WAS PATIANT AND DIDNT EVEN MIND MY 3 YR OLD . BEST SERVICE EVER. MAde us feel right at home so if you need help ask for her

I bought a dining room table from Taylor. I LOVED the table and it fit perfectly in my home. Taylor was also so wonderful ! She was patient while I walked around the store trying to decide on what I wanted. Excellent customer service and will definitely be back when I need something else !

Over the top customer service! I went in with an urgent need for new accent chairs for The Harbor's grand Reopening. They gave me space to shop, but when I needed help, Kelsey Donaldson went above the call of duty to help me carry chairs through the store to assemble my own sitting area. I'm one of those people who just needs to "see it". She helped me do just that! I bought 4 and they look perfect!

Taylor, Janet and Megan were very helpful in purchasing our end tables and lamps. We will want them to help us in the future for more purchases.

The store, beautiful. The environment, well curated. The cleanliness, top notch. Kelsey introduced and welcomed us professionally and in a non invasive manner (worked very well for us). Aaron, the manager, was just as professional and possessed great knowledge and advised us very well. Lastly, Candace had us taken care of very quickly and we were on our way in no time. Very happy with the crew here.

Kelsey gave us a 10/10 service and was very kind, will definitely come back to purchase more

I took my sister shopping for living room suit and a dining room suit and she found both. However I wasn't looking and I found a dining room suit. The ladies at the store were just super

Just bought a new sectional sofa, and the customer service could not have been nicer. Met with Janet 2 days ago, and Kelsey and Melody helped us today. They were very friendly and were not pushy at all, giving us space to shop without feeling like they were breathing down our necks.

Kelsey Donaldson Kelley megan They were fantastic. We really enjoyed our time. Very very patient they were.

As soon as I walked in the door I was greeted by Taylor who was very helpful and friendly. She helped me with my selection of furniture. Then directed me to Megan who handled the paper work was excellent. I was very satisfied Thanks alot Ladies!!!!!

Intelligent and friendly service.

All employees were very friendly. Taylor helped me pick out a couch that I really liked and Melody was very quick with processing my payment and delivery

Kelsey was very polite and answered all our questions, she was very knowledgeable. If I had to go back again I'd like for her to assist us.

My husband and I bought a couch here and it was a great experience. We were greeted by Tiara after we walked in and she let us look around but would check in on us. It was so nice to have someone there for help. Then once we decided Tiara and Candice made the buying process a breeze.

This is a great furniture store, they have great high end products as well as mid-low range. I left with a great furniture set about 6 years ago and they have lasted

Kelsey D. was fantastic! She helped us find a mattress that was exactly what we were looking for in our budget! The staff was so nice and even gave our daughter balloons!

Ashlycustomer service rep Taylor at the Chambersburg store was excellent in helping me choose and buy a queen mattress. Kudos Taylor for representing Ashley so well. I will return.

Kelsey , Was the sales representative that worked with me, she's very knowledgeable and professional. Which helped me with the sale. Would definitely do business with her again if I ever go there again.

Kelsey was very helpful and friendly. And wonderful with helping me with purchase of furniture. Very nice furniture in Chambersburg store. Will shop there again.

I received amazing customer service from Kelsey while shopping for new living room furniture. She was very knowledgeable & helped me find the perfect sectional. I would highly recommend Kelsey @ Ashley Furniture to everyone looking for new furniture.

Was greeted by the friendliest management. Ready to help with anything furnature

Kelsey helped us pick out our amazing couch! We can’t wait for it to come!

Janet was our sales associate, she’s new and we had the pleasure of her first sale! She is so sweet and did great! Melody was our customer service rep, she was so helpful and very sweet as well! So appreciative for their help!

Janet and melody were very helpful

From the salesperson to the delivery and set up it was a great experience. Thanks

I purchased a lovely sofa bed in June - sorry it has taken so long to leave a review! Tiara was our Sales Associate and she was very attentive and helpful throughout the process. Aurelia was our Customer Service Rep and she was great too. We are really enjoying the couch!

Very good experience. Helpful good selection.

I was helped by the costumer service manager named Candice. She was very professional and patient and helped me find what i needed

Great customer service! Knowledgeable and friendly

Good experience and sales rep was able to work with us on the price.

I just purchased a chaise lounge/sofa with an ottoman at Ashley's in Chambersburg today. Tiara was my sales associate. She was very pleasant & knowledgeable while left us look around until we were ready for help which I appreciated Melody was my customer service rep & she was very helpful with getting me the best price available . I would definitely go to this store if I needed more furniture.

Sorry for the long review. I received a brand new loveseat and couch for my living room(I also have a coffee table, 2 end tables and 2 lamps coming as well). The furniture is beautiful but after the delivery, I realized that they hadn't tested the power head support of the couch. I tested the head support of the couch and found that it was not working and was stuck in a forward position. I called them immediately(talked to Melody) and let them know that it wasn't working and that I would like it replaced. Melody was very nice and understanding and said that she would get this over to their service department for review. The delivery was on a Saturday(9/2/23) and I understand that it would take some time to get answers. We talked to the manager(Aaron) multiple times and he clearly stated that they would have no issue replacing the couch, but that sometimes the service department took a while to get things resolved. There has been a lot of back and forth(promises) but nothing has really been resolved. On 9/9/23 I saw that there was a piece of metal pushing out of the back of the couch. Clearly something was not hooked up properly and the leather is now damaged. We called the manager immediately to let him know and to send him another picture. He agreed that it was something that was not properly assembled at the warehouse and again reiterated that Ashley would be happy to replace it. Today(9/11) I receive a phone call from the service department stating that I will be getting a call from their third party service technician to come out and see if they can fix the issue. When I asked them "is that standard operating procedure to deliver something damaged and then try to repair it instead of replacing it?", I was told by the service department representative that it is indeed their SOP. It's absurd that on top of being inconvenienced with an expensive item that doesn't work, that a 3rd party service technician needs to come look at it. The item is clearly damaged and you can easily tell that from the pictures. Ashley should have simply had the faulty couch removed and delivered a fully functional couch, preferably at the same time. Between the purchase of the couch, loveseat, 2 end tables, 2 lamps and a coffee table, the total was around $5600. It's clear that there is a disconnect between the service department and the retail store, and that the store only prioritizes getting your sale. Once they get your sale, it appears that they're not overly concerned in creating customer satisfaction. I will see if Ashley furniture in chambersburg decides to make things right, if not, additional steps may need to be taken. Pictures attached, buyer beware.

Caroline and Kelsey were very helpful.

Went to the store to get a couple of standard chairs and could not have had a better experience. Jimmie took great care of us. He was enthusiastic, showing us multiple alternatives and making sure we got exactly what we wanted. When ready to check out, Melody was super efficient and quickly got us on our way. We would definitely go back if we had additional needs for furniture.

My spouse and I were in the market for some new recliners. We were assisted by Tiara, a sales associate and by Melody, a customer service rep. Tiara was so welcoming. She listened to our needs and took our aesthetic wants into consideration as well. She showed us everything that fit our vision. She gave us details about everything and answered all our questions. She was friendly and very considerate. She never tried a hard sell on us, which is a huge turn-off when I'm going to make a big(ish) purchase. We then went over to Melody, who helped us finance our purchase. She was warm and friendly too. She was knowledgeable and competent. She also has a sharp wit and was quite fun to chat with. This was a great visit! I'm usually quite nervous when making larger purchases, and Tiara and Melody made the entire experience enjoyable. This is store 78, in Chambersburg, PA. If any Ashley bigwigs are reading this, these ladies deserve a raise!

Been looking for new furniture for my movie / family room. Stopped by to check out Ashley's selection. Huge selection and different sizes and options. Other stores seemed to have the same sizes that wouldn't accommodate my room. While at the store Kelsey was very welcoming and helpful, I told her I was just looking and she said that was fine and if I needed something to ask. I asked for a measuring tape and I found something that would be perfect. We talked about price and after I realized the prices were fair I started looking for furniture for the upstairs living room. Needless to say I bought 2 sets of furniture. The manager was very helpful also and Megan was very nice and friendly. I would recommend Ashley and would work with Kelsey and Megan in the future. Thanks to the staff again.

Jimmie was very helpful in answering our questions and Candice took great care of us at the counter.

Great selection! Quality furniture! Rini was very patient and helpful. Megan was thorough about the warranty info. Thank you!

Great place

5-star service from Jimmie and Candice.

Candace is awesome. She's professional and efficient. She's always willing to help and make things right. She exemplifies integrity to the fullest. This is why Ashley Chambersburg is my first choice when purchasing furniture.

Tiara was great to work with!! We are very happy with our new mattress purchase and the great customer service we received!

went for box spring and new mattress, left about 30 minutes later, after being shown several and then was shown one that i laid on was satisfied by one that had to be special made, so order was placed and made purchace that could be paid off in 6 months , with no interest, that suited me just fine, awaiting delivery by july 12th, still no problem with the wait, my new place is not quite ready to move into yet, will wait and see if my new purchese arrives on time as they say.

Aurelia was an absolute sweet heart and was so patient with me the entire time i was trying to pick my furniture!! She is really the best!!

I always find the perfect piece of furniture at Ashley! Many thanks to Rini and the team at the Chambersburg store for helping me to find this gem. Stylish, comfortable, fairly priced, and suits my living room perfectly!

I went to the ashley store to buy a few pieces of furniture. Jimmie helped me get the order prepared and Candice helped with the financing part. Everyone at the store was very nice and professional and went above and beyond to help me. I had a great experience.

We just bought a bed from there. Awesome salesman Jimmie walker was great .experience was great thank

Thank you Megan for being so helpful with helping my mom and I find a couch!! We appreciate it so much! We’re so excited to receive it!

Well Displayed Store, Most Furniture Carried is For Tall People.

Extremely knowledgeable, easygoing, and made sure everything went smoothly. Tiara was patient and outgoing. Mandy was quick and efficient with paperwork. Aaron was just awesome. He made sure I was leaving with a great deal and that i was a very happy customer! Experience was above expectations.

Went in looking for specific items, Aurelia easily picked them out. It was as simple as walking in, paying and taking the items home that day.

Payed 200 dollars for them to mess up our deliver date for our two couches. I took off work and waisted a vacation day for them to call the day before and say there was a “glitch” in the system and we won’t get our couches for two more weeks. Absolutely ridiculous and a waist of time and money.

I gave this store a chance after Hagerstown let me down. Between the two it is the worst customer service and care I have experienced. Will not be returning and will advise all family and friends to shop elsewhere. Disappointed, frustrated, and feel cheated.

This Ashley store has a very nice showroom with great items. I had a lot of questions about the items I was buying and about the whole process and Roshni was very helpful and patient with me. She and Megan made the purchase process easy to understand and hassle free. I also got to work with the manager a bit and he was great and helpful too. Thanks so much you guys!

Roshni was great to work with! She and all of the staff at this store were so friendly & helpful. My shopping & purchasing experience was very good.

Sarah was great

We have been repeat customers to Ashley Furniture in Chambersburg and the staff are always amazing. Our daughter was looking for furniture for her apartment, so we went with her to Ashley. Her Sales Associate was extremely knowledgeable, and didn’t try to “sell” her every piece of furniture in the store. She listened to our daughter’s needs and actually found the best prices on the items she purchased. The Customer Service Rep was extremely friendly and amazing. She made sure our daughter’s sales paperwork was completed thoroughly and communicated delivery times and dates. It was another enjoyable buying experience for our family.

Aurelia, our sales associate, was very helpful finding the exact furniture we were looking for. Megan, a customer rep, was efficient in getting us checked out.

Best place

Sales associate Sarah did a great job helping my boyfriend and I find everything we needed. Customer service rep Kelsey did a great job learning while assisting us at checking out.

We were greeted and helped from start to finish! It was great experience and will be returning in the future! Ask for Sarah W.! She’s knowledgeable and very very helpful! We walked in not knowing exactly what we wanted and she helped us narrow it down and helped with the financing. Great service and great products.

Tiara waited on us tonight. She is very professional and knowledgeable. Wish they had my item in the warehouse.

William was a good sales associate he always made sure the discount was always applied and Kelsey was very friendly and nice

Sarah and Melody were awesome to deal with. Made our purchase easy and they were very knowledgeable about their product. Highly recommend seeing them for your next furniture purchase.

My dad and I had a wonderful experience while trying to find furniture for my new apartment. Our customer service rep and sales associate, Aurelia, was extremely kind and attentive. She answered all of our questions and managed to provide us with several excellent deals. With her help, we were able to acquire everything on my list!

Excellent customer service from Annelia and Tiara. Tiara stayed with us throughout our search for a recliner chair and made the sale. Check out was fast and efficient thanks to Annelia.

We walked in the store just to browse around for organizers. Luckily Destiny helped us find a floor model that was perfect for what we need. And Candie helped check us out and sweetened the deal with another discount. They both were very helpful and kind.

Want to thank sales associate Sarah and customer service rep Melody at the Chambersburg location for a wonderful experience purchasing our Living room set.

The salespeople (Aurelia and Roshni) were very helpful and listened to all my concerns. I highly recommend Ashley Homestore for your furniture needs.

Aurelia helped me to find the perfect mattress and zero gravity frame I wanted. I had been so stressed worrying about finding what I needed and she was so kind and worked to satisfy my needs to be able to sleep.

Aurelia was very courteous and pleasant. Assisted in the cancelling of order at other store to purchase at chambersburg store

Aurelia was the best! She made my first ‘real’ furniture shopping so easy and fun! It really felt like she understood my vision for the home I want to create. I will definitely be back!

Aurelia was a pleasure to work with! She gave me so many options, was super helpful, and fulfilled all my needs before leaving the store. Would definitely work with her again :)

I love going to Ashley’s Furniture! I got my couch from there. & Aurelia has always helped out with the best advice on how to go about things and has always showed what products works best for my home/budget!

I bought a recliner from Aurelia. She was so helpful and sweet I love going somewhere and not feeling pressured to buy. She made me feel comfortable and welcomed I will be back with future purchases 🙂🙂

We had a great experience this weekend shopping at Ashley's in Chambersburg. Megan and Roshni were fantastic to work with!

Aurelia was very helpful and knowledgeable. Went out of her way to be helpful!

I had the pleasure of having Rhosni as my sales Rep. she went above an beyond to help me get my order and I would like to say everyone at the Ashley Homestore in Chambersburg are such amazing people that will do what they can do get you what you need at a great price! Nancy was my customer service Rep. She made the check out process a breeze and was so nice, as was all the lady's in the office! Anthony the Manager has a great staff at Ashley's and I will definitely be shopping there again in the future!

Tiara and Aurelia were incredibly helpful to me with picking out my new couches. I would recommend them for anyone shopping for furniture!

Thank you to Austin who was our sales associate. He was very helpful in getting us a TV stand that was within our budget and the style we wanted. Also, a thank you to Kelsey who was our customer service rep. Not our first time buying from Ashley. Won't be the last.

Aurelia and Megan, what a service! I’m pleased with your services. Please visit the Ashley in Chambersburg before you visit any other stores, I can bet that they will make you happy before you left the store! Thanks again!

Hollie my sales rep was awesome! She was very patient and asked the right questions to achieve my office decor. We walked the store throughout to settle on the right furniture. Ashley Furniture need more people like her helping others . I didn’t come in expecting to buy anything but the deals were awesome as well. Hollie told me to take my time to consider and that I did. I’m so pleased with the office furniture; I will definitely make a referral. If my furniture was delivered and setup I would attach a pic. Thanks so much!!! TW

Aurelia was so helpful and because of her we found a sectional we loved for a great price! Wonderful service.

My husband and I were shopping for a couch today, and we were able to do that without any hassle or pressure. Our sales rep Aurelia was knowledgeable about the products and very helpful throughout. She was there when we needed to ask questions and left us to shop around on our own so we could make an informed and pressure free decision. Megan was our customer service rep; she was great too. I’d definitely return to this store and recommend to anyone looking for new furniture.

we were greeted and then served by Tiara and checked out by Kelsey had to best experience in furniture shopping we have had in a long time. both were professional and very friendly when we had a question they were answered promptly. great place to shop will be going back as i need a new mattress.

The lady that helped us went way beyond the call of duty. She was great. Her name was Roshni Bhatoolaul. Thanks a bunch!!

Very nice collection

Destiny found us a perfect recliner for my wife at a great price. Many thanks also to an easy check out process with Nancy. Two very nice folks.

I was supposed to have surgery in December so we decided to go to Ashley to find a comfortable love seat recliner. We were met at the door by Roshni who was more than helpful in helping us find the perfect couch. She was attentive and listened to our list of needs for the couch. Then during the check out process, Gabriele and another lady (I'm so sorry I forgot your name) were extremely helpful. All in all, we had a wonderful experience with Ashley Furniture in Chambersburg and will recommend them to any friends and family!

Hollie was super helpful, knowledgeable, and friendly. Great store!

I had a a great, fast and easy experience with Kelsey as my Customer Service Rep and Austin as my Sales Associate. I would definitely recommend this location for furniture!

Excellent service, friendly staff, I could have stayed longer. Melody was my Customer Service Rep. and Tiara and Destiny were my Sales Associates. They answered all my questions (sometimes more than once) and I am getting my furniture soon.

I went in to find a new bed. Sarah was very helpful and without her I would not have known what to choose. She made the experience easy. Just asked for , Sarah when you go through the door

I just bought a sofa I had fallen in love with the first time I visited the store. I wasn’t sure if it was the sofa for me price wise. I went back In because I could not stop thinking about how comfortable it was, Jesse greeted me at the door. I told him about the sofa I loved and he informed me there was a veteran day sale! It was meant to be. When figuring out financing Gabriella was so helpful! At first the system said I wasn’t able to get finance free due to not spending enough money how ever she figured out how to make it work. Everyone was so generous and I will definitely be going back for a future buy. Thank you Team!

Aurelia made the checkout process quick and painless while training someone in how to do it. Tiara was an incredible salesperson. Helped us find the right furniture without being overly pushy and got us a great deal. 10/10 would go to them again!

We recently purchased a sofa and chair with ottoman, the staff were very friendly and knowledgeable. We had Roshni as our Sales associate and she was exceptionally helpful even measured items for us, as very delightful sales person. Then after we decided what we wanted to purchase Gabrielle was our Customer service rep and she also was very knowledgeable even with her being new we couldn’t tell she did an excellent job also and we were out the door in no time with the purchase completed and an estimated delivery time. I would highly recommend Ashley to anyone, one of the best furniture shopping experience’s we have ever had. Thank You!

Thank you to Destiny and Melody at the Chambersburg, Pa Ashley Furniture store for helping me and my mother finding a piece that would work for us and our home.

I went in to look at children beds for my daughter with an idea of what I wanted. As soon as I entered the store I was greeted politely and kindly shown which area of the store I needed to peruse through. I was not hassled which can always be intimidating when buying furniture. I was given time to look and the Sales Associate Sarah was nearby to answer any of my questions. Sarah helped me through the entire process and what she couldn't answer for me, she was very quick to help find the answer for. Anthony my Service Rep was also very kind with my check-out process. Great staff! One of my funnest and stress-free experiences I've had.

Average

Tiara and Aurelia were so helpful and attentive in helping me find a piece I loved. I’ll definitely be coming back for all of my furniture needs!

Great people to deal with. Sara was awesome got the best deal for us. Anthony was great as well actually took time and talked to you like a person not just money

My wife and I recently bought living room furniture and was very pleased with all the help we received from Paul, Austin and Melissa.

My sales associate Jesse helped me narrow down which sectional was the best choice he was very patient with me! Very helpful!! At checkout my customer service rep Melody was thorough on explaination of my delivery options with great kindness!!! Love this place, def going back when it's time to buy my new bed set!!!

Always an ease trying to find the furniture i need with Aurelia’s help! Great deals and staff. I highly recommend this store to all my friends.

Aurelia made my patio shopping so easy! I visited once but did not find anything I loved in my price range. She knew what I was looking for and let me knew when this set was available off of the floor! Got a great deal and picked up the same day. She even helped us load our new couch into our truck! Forgot to move the cushions inside during a storm and found they were weatherproof as promised. I would definitely recommend asking for her assistance at Ashley

Went in to the store because my pup decided he liked the taste of furniture. Tiara, my sales rep, was a huge help in finding me the best deal and keeping me up to date with everything that was happening!

Jesse and Candice were very helpful in helping me find and purchase a recliner that was within in my budget.

Jesse poe was great..helped us, so we got a grat price and was able to bring the chair home same day!! Love this place the customer service representative Anthony was great explaining the paperwork..great group of staff!! Will Shop here again..love the place..prices were very fair..the best..

Aurelia and Candice were a great help!!!!!

Experienced excellent customer service, was asked by a friendly associate if they could help me a few steps in the door at the store in Warminster, PA. The thoughtful associate immediately found the original sales associate we had spoken with who let us know how long the great sale would last. He showed me several EZ lounge chairs in my price range until I found a super comfy and wide chair, just the right color with beautiful easy to clean upholstery. Mike McQuire then added a cherry on top with an extra discount. Great value, got what I wanted, saved money. Ashley is now my “go to” store for my furniture needs & desires. Way to keep it simple Mike M. 😘!

Extraordinary service

We had a very favorable experience at Ashley's. We love our new furniture. This is the second time we purchased from Ashley's.

She really helped us find what would fit our home best and that we loved! We are so happy with our purchase

Bummer you pay for furniture then wait months for delivery should have said that's everywhere. Nice people to deal with and understanding to my needs. Not there fault you wait on furniture

Everyone was very kind and did not rush me into a decision. Jeremy was my sales representative. He listened to my needs and helped me find a beautiful couch and chair for my living room. Melissa helped me at the checkout and was very thorough. She made sure everything was correct with my purchase. Thank you all.

Aurelia was nothing short of amazing. Will actually take time to sit down with you and help you figure out what will work best in your home. I highly recommend her to anyone looking to purchase anything from furniture, bedroom sets and even decor. This girl knows her stuff!!!

2nd visit to the Chambersburg PA Ashely Furniture store and both time made purchases. Salesman Jeremy and customer service Rep were both outstanding and accommodating to work with and will continue to be our go to. Tracy S.

High pressure sales, high prices. People were nice, but I just hate the high pressure.

I went to one your stores grand openings, I was looking for a sectional and found it along with a TV stand, rug and end tables. The salesperson was great, she was personable, nice, knew what I wanted when I described it. I got told that it would be 8-12 weeks for it all to come in. Well almost 7 months later and it's finally all in. After several months, the first phone call I made, I was told that they were waiting for 2 pieces to come in. 2nd phone call I made, I was told that they were waiting for 3 pieces to come in. I said We'll last month it was 2, did you give someone my piece, she said "No, we don't do that." 3rd phone call, I was told that it'll be in the warehouse on 4/12. 4th phone call, I was told that is being delivered to the stores warehouse on 4/21. Not what I was told on 3rd phone call. 4/21 finally got a call that my furniture was in and ready to set a date to deliver, the first day available is 5/3, almost 2 weeks later. I got upset and said that you would think you would want to deliver sooner being I waited so long over the 8-12 weeks it was suppose to come. I also did that I should get done money back or the old furniture taken away, guess what no reply. Just felt ignored.

Kattie and Candice and the 1manager Aaron were very knowledgeable and friendly. The prices and sales were also incredible.

When looking for a bed and mattress for my grandson Aurelia was so helpful, sweet and professional. I would highly recommend her to anyone looking to purchase furniture. She will find what you are looking for in your budget.

Not much of a selection and high prices.

I had been shopping for furniture for weeks without success. I visited the Chambersburg store after work one evening, Jeremy and Melissa were so helpful and friendly! Jeremy (sales associate)was very patient, knowledgeable and kind. At checkout Melissa ( customer service rep) explained all details in depth. I will definitely go back!

From the moment I walked in the door I was completely impressed. I seldom write reviews, but these folks went completely above and beyond to assist me with every step of the decision making/buying process. We were able to look freely before being asked if we wanted any assistance. Anthony, the sales lead for the store, was the first to approach us. He wasn’t pushy at all, he was extremely helpful and knowledgeable about their different products and addressed my concerns honestly. He made sure to really listen and learn out my needs for a new living room set and helped me select a set that was right for us. Two weeks after I ordered the set, I decided to finally measure. I was beyond upset to realize the furniture I had fallen in love with, was much larger than our current furniture. I went back in and Anthony spent several more hours helping me make some tough decisions. I decided to go with a different set and Melissa so very kindly cancelled the other order and entered in all the information. She was so friendly as well, and had great attention to detail. Imagine my surprise when I went home and realized, yet again, it would not fit. I went back to the store, afraid to show my face again, and as always, I was greeted with a smile and “how can we help you?” Anthony and Melissa assisted me yet another time and it’s all squared away now. I know I spent no less than seven hours in that store over the last two weeks. The furniture is obviously not here yet, but I know it will be amazing, and if there is anything wrong with it, I know they are going to do whatever they possibly can to make it right. I will most definitely return for future furniture purchases. The team at this store hits it out of the park. Cannot thank them enough.

Anthony was the sales associate who helped me find the perfect couch for my husband and I. I knew what I was looking for when I went in and he led me to the right couch making it an easy trip to the furniture store. Their process for checking credit score is very private, and easy. Melissa was my customer service rep- very polite and also did fast and accurate work. I spent less than 1hour in the store for my entire experience! 5 stars.

Beautiful selection, friendly staff

We went into the store with a set idea of what we wanted already. Anthony met us at the door and was super helpful, respectful, and informative. He talked to my son(3yr) and daughter(1yr) and made them comfortable making Spiderman references (son had Spidey socks on). We seemed to of picked a great day to come in as they we running a "We pay tax deal" under the stipulation you retrieve a gold coin from the hat! Anthony bypassed my wife and I and tilted the hat to our 3 year old, SUCCESS! After looking around a bit Anthony checked on us, i told him the sectional we were looking for specifically, and he brought us there. After working on pricing for the unit we came to look at, my wife found something that suited "our" house better! Anthony took everything in stride and got us the new price, explained the warranty, and delivery charges and services. Anthony was super personable, and made the situation fun. Taking time to joke with my children, talk to my wife, and give me a welcomed hard time.(For corporate looking at this, it was a wonderful banter, very welcomed and reciprocated). After we got pricing and warranty in order we went to the Customer Service Desk to check out! There we were assisted by a wonderful woman named Melissa! She also took the time to interact with out kids and make the transaction seamless and quick! Overall 10/10, I appreciate the relaxed nature of the sales people here, i dont feel like im being forced into anything! I will ABSOLUTELY be buying here in the near future, and this is all due to the service Melissa and Anthony provided. ***Side note*** I don't know if these surveys go to the store, or directly to corporate, but............Anthony has some phenomenal ideas, is honest, and genuinely cares for the companies success. I think it would do you all well to have a round table and get some customer facing ideas from him! As a Sales Manager he is directly in touch with the people daily that keep this business afloat. Hearing the customer he is your greatest asset! Give the man a raise, a promotion, and a seat at the round table! He knows what customers want! Happy customers equals more $$$. If you would like more information feel free to reach out! I would be more than happy to assist!

It was a very nice place the staff in the manager were extremely knowledgeable and competent it was nice to walk in an establishment and talk to people who were willing to help you I'm glad Aaron the general manager was there he answered most of my questions as did his staff I'm a very happy customer I got what I wanted at a reasonable price.

We had a good experience with the employees and pickup. No issues there. Our issue is that this company needs to address the toxic chemical smell that’s comes with their furniture. If I had known our purchase would have to be left outside to air out before it could be used we would have purchased somewhere else that does not heavily treat their furniture with chemicals or at the very least eliminates this toxicity prior to shipping. If this had been a couch we would have immediately gotten rid of it.

I was looking for a specific table when I stopped in to the store. Jeremy was extremely helpful and quickly located the piece in the showroom. I would definitely shop here again!

Had a great experience ordering the furniture in November. It was to be here in February which is here and gone. Called the store and they don't even have an ETA, was told it could be another month. Five months to wait for furniture is ridiculous. Will be canceling the entire order.

Melissa and Roshni were great! I had a great and very easy experience.

We were greeted by Anthony the moment we walked through the doors. He was helpful but not pushy. He understood our budget and needs. We ordered our new couch with the promise of receiving it within 8-16 weeks, however it was delivered within 2 weeks.

Katie and Anthony were very helpful. Got my recliner in less time than expected 👍

My boyfriend and I came here looking for a sectional. Anthony is by far the most awesome person ever! He was extremely helpful and made our shopping experience fun and delightful! Anthony definitely deserves a promotion! We bought the sectional we wanted! Thank you for your help!

Anthony is awesome! Our five year old went dressed as Spiderman and Anthony pretended he was the real Spiderman - this made his week! Great service with super sweet staff, fair prices, no pressure and simple buying/hunting process! We will be coming here for all our homestore needs!!

Aurelia was a great customer service rep she was so helpful. I will definitely be dealing with her with again. She was very helpful in finding me exactly what I wanted she was wonderful and had great knowledge about everything. fantastic customer service! We very much appreciated all her help. Also Candice was a great sales associate she helped and took her time to get my order done everything was perfect and the manager Aaron is just wonderful.. great team I will definitely be ordering more furniture.. Chambersburg, PA store

Great product

Everything went very smoothly. Aurelia made sure she gave us all of our options and best possible prices, she was very sweet and was there whenever we needed her! Candice checked us out very easily and was very nice as well!

I went in with an idea of what I wanted and Aurelia was incredibly helpful and walked us around the store to show all kinds of couches that were customizable and different styles. We had a few changes to make when it came to payment and she, Melissa, and Aaron were very understanding. I cannot wait to get my couch in knowing it's exactly what I didn't know I wanted!

Aurelia was a great saleswoman and was so helpful. I will definitely be dealing with her with again. She was very helpful in finding us exactly what we wanted. Also Amanda was a great receptionist who helped with a very rocky delivery incident. My delivery was messed up the first couple of times due to some very rude delivery men who very disrespectful but Aurelia and Amanda both worked very hard to get my purchase delivered in a timely manner. The second delivery team that came was also very great and well mannered. Definitely recommend them both.

The worst experience ever! We paid cash for the couch back in November and it's end of January and we still have not received it and none of them at the store including manager know when it could potentially be delivered. So we asked to cancel and get our money back. This is not even funny.... they are sending us a check which will take 3 weeks to arrive. So to help you spend your money they jump at you at the door but to get what you purchased you have to wait undetermined amount of time and than wait another months for money back! Amazon and Wayfair have much better prices and money back all the time. I would never recommend this place to anyone

Great place to buy new furniture. I went to the store in Chambersburg, PA and was helped by Anthony . He was very helpful. The furniture was suppose to be on a 8 to 12 week wait . We received our furniture in 3 weeks. Very happy.

My husband and I were shopping for new living room furniture. Roshni was our sales associate she was awesome very helpful. She was a tremendous help. I highly recommend the Ashley store Chambersburg

Aurelia was really great in helping us find what we needed and was looking for. She genuinely cared about getting us a set that was right for us. Amanda was a great receptionist in helping us check out and checking on our delivery. We got a bedroom suit and living room suit from here . Great prices for good quality ! Will be back again for anything furniture needs

Great place to buy new furniture. I went to the store in Chambersburg, PA and was helped by both Anthony and Jeremy. Very helpful, professional guys that walked me through each step of the process. I was able to order exactly what I wanted for my sectional couch. Super affordable furniture and friendly staff.

We had a great experience working with Aurelia. She helped us figure out what living room set would work best to fit our needs and style. Lovely to work with and fantastic customer service! We very much appreciated all her help.

Just ordered our new sofa there tonight. Aurelia was great to work with. Very helpful and let us look around on our own but was there when we had any questions

I recently bought a desk and bookshelf from this location with the help of Aurelia and Amanda. Aurelia effectivley helped narrow down the best choices for me. Amanda was very sweet and helpful with the purchase.

Jeremy Strayer was a great salesperson to deal with, very polite and attentive, help me find exactly what I was looking for.

Aurelia was very helpful and patient in helping when we were selecting our new furniture and got us a great deal. Very pleased with our experience. Amanda was very friendly when we were completing the sale.

Aurelia and Melissa were very helpful.

Customer service rep Melissa was very nice and helpful. Our sales associate Aurelia was awesome and helped us find exactly what we wanted.

The staff is super friendly and kind. However, I didn't find anything I loved in there. I was also shocked at the prices and lack of present inventory. 12-16 week wait for delivery! No thanks!

Roshni was great help . She helped me pick what color furniture would go best in my living room . She also helped me pick some of the most stylish furniture I ever seen. I will be shopping again

Went to browse with family members and left with a quote on a dining table. Finished running errands that same day and came back to Ashley Furniture to purchase the dining table, such a good price I couldn't pass it up. When I came back in Mr. Lawson was able to get me an even better price. Him and the rest of the associates really were helpful and definitely trying to get their customers the best deal. Seriously, it couldn't be beat! I highly recommend visiting them if you are looking to buy some furniture!

I had Kim today as my consultant, she was very Respectful, professional Passionate about her work and Customers.kim was very good at telling me about what kind of bed I needed for My sleep and room and made me see different Varieties. I was very glad she took her time with me , and helped me find what I need . I give her a 10 plus!!!!

Aurelia was fantastic. She was professional, responsive, and truly cares about customer satisfaction and good customer service. Aaron, the manager, was wonderful and friendly as well; they helped my family get the best deal possible on our living room set. Would highly recommend! Great staff and clean establishment. Just went again recently for a dresser and Janet and Candice were wonderful as well. Super personable and friendly! Again, they got me a great deal. Would recommend going to this store and asking for either of these ladies!

Aurelia Burleson deserves five stars! She was very nice and helpful. She is very determine to help you! When I had questions, she had the answers. If it was something she didn't know, she will do research or get creditable knowledge from someone. In her hands, you will not be emptied handed/taken care of.

Had a great experience from start to finish with buying our furniture. We were met by Aurelia, who was very attentive, and not pushy. She helped us get the furniture we wanted. Aurelia handed us off to Melissa our customer service rep, who help work a deal so that we will get our furniture Saturday! The folks at Ashley Furniture on Gateway ave in Chambersburg were fantastic. I will definitely be buying from them in the future.

Aurelia Burleson the furniture consultant went above and beyond to get us beds we desperately needed so we wouldn’t have to wait months for delivery we will be going back to Ashley furniture for future purchases Thank You Aurelia

Was crazy busy, mind you that was because it was opening weekend. Though like every Ashley it is over priced. The variety they have is not what we were looking for, looking for real solid wood. Not much with that option. Though the sales people were nice and wanting to help.

I am absolutely thrilled with the new living room set, coffee table, end tables, and lamps I recently purchased from the Ashley Furniture Store in Chambersburg. My furniture arrived last week, and I could not be happier with my purchases. The shopping experience was perfect—no high-pressure salespeople breathing down my neck, but just enough help and advice to assist me in finding exactly what I wanted. Kudos to Aurelia for her aid and patience in running all over the store to find just the right lamps and tables to go with my new sofa, love seat and chair. Loved working with her! Thanks!

We ordered a love seat, matching chair, and tv stand at The Ashley store in Chambersburg PA. Our Customer Service Rep was Katie and she was so helpful and friendly. Amanda helped us check out and was also so friendly and fast. I highly recommend this store and make sure to ask for Katie!

Nice people.

Horrible business practices. They advertise 60% off, but that is not off their price, it is off the compare to price. I will never do business here again and I recommend avoiding this place.

Very nice costumer service. The person who was with us, Sarah, did a really nice job and was patient. Recommended 👍

We went in the store to browse. First time in there since they opened up. Nice selection of furniture. Couldn't actually find what we wanted. Talked to Amanda who was very nice and really helpful. We told her what we were looking for showed us a good selection. Finally we found what we were looking for. Great experience with her. Would absolutely recommend this store.

Nice selection, but a bit expensive

Did not like all of the big furniture. Not impressed at all.

Went to the big "60% off sale" today then decided to check out Colony house and found the exact same sofa and loveseat combo for $400 less🤦🤣

Great experience with Aurelia. She was very friendly and helpful!

Walked in and was looking around...wanting to buy and not 1 person acknowledged us. Won't be back.

I was not pleased

Our sales associate’s name was Aurelia and she was super nice and helpful. When we walked in she greeted us and made us feel comfortable. She was very professional and was constantly checking on us and answering our questions. I would say that she was on of the best associates that we have ran across while looking for furniture. Her attitude made us purchase the furniture.

We were looking for a dining room table that we could take home that day... Sarah helped us find what we were looking for AND even came out on the dock to help with loading. She unscrewed a few of the legs and safely secured the screws in a box so that we could reassemble once we got home. She was very sweet! Thank you, Sarah!!

My husband and I drove up to Chambersburg from Hagerstown to look for a living room couch. After we walked in, we were greeted by Aurelia. In our past experience, we have had staff running up to us wanting to assist (I know they want their commission $ in hope we buy something - this is something we aren't comfortable with - we like to browse around on the floor ON OUR OWN without staff walking behind us. We both are Deaf. But with Aurelia, she really respected our space. We walked around and found a couch we liked, and we had Aurelia assist us and the entire procedure went smoothly and we were very appreciative of her communicating with us at all effort, with no fear or limit. We will remember our new couch with our positive experience at the Chambersburg store - all because of Aurelia. THANK YOU! :):)

Roshni, Marcus and Nancy did a great job! Fantastic price and great customer service. Highly recommend this store - they really work hard for your business.

Great value and customer service! Sarah was very helpful and informative in helping us find our new couch!

We were greeted and told of the current sales and directed to the area we wanted by Aurelia. She wasn’t pushy and allowed us to look at things and make decisions and then come back to her to make our purchase when we were ready. The entire experience was pleasant and easy. Not once did we feel pressured or uncomfortable. Thanks for the great experience!

Bought some great accessories and ordered some chairs for my new home today. Sales person Aurelia was friendly and attentive but not pushy at all. Great staff and service!

First time ever went in a furniture store and bought within a half hour, they had the price, style and selection

We had an excellent experience at Ashley HomeStore in Chambersburg,PA. Ryan, and Nancy were both very friendly,helpful,and knowledgeable. We would definitely go back again!!

Great shopping experience from start to finish. Aurelia was very helpful and knowledgeable but also gave us our space to shop and browse. Once we decided and were ready to purchase the customer service rep Christina was very knowledgeable, patient and thorough with our transaction. Overall... Very nice showroom, fair prices and good turnaround times compared to other stores.

Sarah was a great sales representative!

I had a great shopping experience this evening.I felt like Aurelia was attentive and gave me a fair price on my sofa set and kitchen table. I highly recommend her and this store.

Ask for Aurelia when you go! She helped us picked out our two sets of couches. It was so nice have a salesperson who was actually knowledgeable on her stuff, and not having to constantly look up information about the furniture. She made it super easy and got us the best possible price she can! They have lots of choices here for furniture