Ashley Store Conshohocken, PA (Plymouth Meeting)

I spoke with the manager at the store about some furniture and he was very helpful.. thanks again for helping with the purchase.

Mike helped us pick the perfect sectional couch for our new home that fit just within our dimensions. He went above and beyond even days after the initial sale to help us get our couch sooner than expected by checking in with different warehouses. Thank you, Mike!!

Cody was super helpful in our visit! He really helped us find what worked for us and cared about finding what would work the best. I’m so glad he was there to help us get the perfect furniture for us!

Our salesperson was very patient, informed and made use aware of all sales.

Terrible experience with Ashley com. They sent stinky rugs. 150$ and I did not open them and they won't take them back I couldn't open them they're that's stinky so they are brand new and packaging I did reach out to the rep and they said oh they can't help me. 10.8.2024

It has been a month now and I still have not gotten a phone call to let me know when my furniture will be arriving. Every time I call I'm told something different. Either the system is down, or that there are people in front of them so they have to take care of the people in the store to call back, or that the manager is busy to call back. My husband requested a call back last week, still nothing. Please reach out to me so that I can get my money back. I no longer want the furniture. I should have just gone to my local Ashley store.

I’ve been a long-time Ashley customer and never had a bad experience until recently. I purchased 3 bar stools ($140 each) and one was delivered to my house broken. I’ve been attempting to have this resolved with both my sales rep, the store manager and service manager for the last 2 weeks and no one will assist. Who treats customers like this especially when pieces are under warranty? Terrible service and terrible product. Shame on you Ashley Furniture.

Gabby helped us through the entire buying process and was very patient with our 3 girls. Gabby stayed after hours to finalize our furniture order as did Kelly and Jessica. They never once made us feel rushed and were so easy to work with. So refreshing to meet people as kind as them in today’s world.

Brenda was great to work with. No pressure, just valuable information about each set a long the way. She was very thorough in the whole process. We are excited about our new living room set.

Ashley furniture is great. Lots of inventory to choose from. Great prices . Friendly employees. And FREE delivery. Thanks Joe Bell

I bought a beautiful canvas art. Brenda was very helpful and very pleasant. She wrapped it very carefully so it wouldn’t get damaged. Would definitely ask for Brenda if I ever needed to buy anything again. She also helped my sister get a bedroom set and was very patient and kind.

Very helpful and attentive

Bought outdoor furniture that did not last. The cushions started to fray, separate at the seams and the fabric split everywhere. The company they use protection plans with is also terrible. It didn't cover any of the damage. Not only was the couch expensive but so was the coverage plan. It was all a waste of money. Very disappointed and will not be coming back for any future furniture.

Brenda was so knowledgeable of all products and services of your business. She was patient with me in making the right decision in getting what I wanted

Just went to preliminary shop. Michele was very helpful. And so kind to my boys.

I had an excellent shopping experience with Joe Bell and his manager Joe at the Conshohocken store. They were extremely helpful, knowledgeable, and friendly. I will definitely be returning and recommending this store to others. They are very customer focused and it shows!!

Daniel was very helpful and friendly. Will do business with Ashley again.

Quick and easy.

Joe Bell was great! Kind, patient and got our transaction done seamlessly!!! Can't wait for the chair to arrive 😀. Thanks, Joe ~

Gabby is a super star, she made sure we find the right furniture that fits our needs. 5 stars for her customer service.

Daniel was great and very helpful with helping us select a really nice living room set!

Michael was amazing. He helped us so much with our selection process. Pricing was very good. We walked in just to look, and ended with a living room set. So happy we picked this store 👍

An employee named Vincent went above and beyond helping me out, I wish I run into more people like this in walks of life. It means so much when something happens outside your control like a flat tire

Brenda was the best helper ever. I really enjoyed the experience at the store.

The store is great and very well priced. A gentleman named Joe Bell who works there was super helpful and friendly. I always appreciate employees who are honest and knowledgeable. Will be returning soon!

The staff were extremely helpful. The items we purchased were great quality, reasonably priced, and in stock. So happy we chose Ashley Furniture.

Brenda was great. Gave us a chance to look around and was available for all our questions.

Devon and Joe helped us find the perfect bed! They were great! Patience and knowledgeable about the products! Will definitely return for future purchases!

Went looking for a new mattress, Brenda and the store manager Joe were both great, friendly, knowledgeable and very helpful. Will definitely be back for future purchases

Dan was very helpful, knowledgable, and provided professional service while handling several other clients in the store. Looking forward to receiving my new couch

Friendly staff, didn’t have what I was looking for but offered to order online.

Micheal was very friendly and helpful, I am considering a future purchase 3 to 4 months from now of bedroom furniture. He did a great job showing me styles that would go well with my home. He was also good with pricing and communication.

Brenda is amazing we will be doing my order asap thank you for being so helpful to me and great

Devin was top notch sales rep. Ty.

We visited the Ashely store in Conshohocken a few times recently. Jason was the salesman who assisted us each time. He was an absolute pleasure to work with. His sales practices are exactly what we look for in a sales associate. He was low pressure, informative, patient, helpful and willing to answer any and all questions. Jason took the time to explain the order, delivery and return process so that we had a complete understanding of what we were agreeing to. The couch we ordered arrived within the time frame as promised and so far we are enjoying it. We look forward to receiving the coffee table and hoping that it, too, will meet our expectations. If you are ever in the Conshohocken store, we highly recommend working with Jason. He is a top notch salesman.

Ordered our furniture using Jason. He's an excellent salesman. He is knowledgable, friendly and a pleasure to deal with. When you go to Ashley Furniture in Plymouth Meeting/Conshohocken ask for Jason. You won't be disappointed.

Overall great experience, went in with no idea what I wanted and turns out Michael was there to help out he was very knowledgeable

Dan was great! Helped us find exactly what we were looking for. I would recommend this store AND Dan to all of my friends and family. Thanks Dan!

Brenda, our sales associate was very knowledgeable and friendly. She didn't try to "force the sale". Brenda focused on our needs. Furniture quality is excellent. Second room we are furnishing from Ashley!

Michael at the Conshohocken store was absolutely wonderful. He took his time with helping me and making decisions. Definitely we will be back to purchase from him.

Very friendly and knowledgeable salesperson -Jason took care of us. Was very helpful

NICKOLAS AND JOHN THE MANGER WERE GREAT TO MY HUSBAND AND I APPRECIATE ALL THEY DID FOR US .AND THE MOVERS VERY NICE AND CALL US ON TIME FOR DELIVERY KIDDOS 😀 TO ALL

Jason was the absolute best! We are moving away from the area but we’d come back to this location just to make sure our purchase goes as smooth as Jason made ours

My experience with Ashley was amazing. I was very indecisive at first but with the expertise and patience of my sales rep and clerical staff I decided on a mattress and I don’t want to get out of bed. I am very pleased with my purchase and have already chosen a bedroom set for my next purchase. Thanks Ashley Homestore.

Jason is an excellent sales person. His relaxed and helpful demeanor made the shopping and buying experience a breeze!!

Gabby was very patient and knowledgeable

Great friendly guidance and service. No hype, no rush. A shopping pleasure.

Very great experience. Helpful sales representative who was thorough and transparent throughout the process.

Nick and Vince made my experience great. They weren't pushy salesman and they were helpful and made me want to buy something from them. Will definitely be going back when I need more furniture.

Very friendly place to shop Plus good variety

They'll lie to make a sale. Delivery is a week later than expected. I was also told by two different people that I would get a call with a three hour delivery window "a few days before the delivery date". Turns out that they only call you the day before. I, like most people, can't take a partial day off work with only a day's notice, so I'm having to lose a full day to take delivery of a chair. I wouldn't have minded this if it had been presented this way from the start. Given the dishonesty, I won't do business with Ashley again.

It was a quick and professional experience.

It was a pleasant and painless experience!! We found all that we needed. Our salesman Mike was so laid back and had such a calm vibe about him, that made it so much easier and less stressful. He was also busy with another customer and was sure to check in with us every so often.

Appreciated the assistance in talking over couch options and prices. Will be back for sure!

Avoid buying any furniture from Ashely Furniture, especially anything online. The website will say 3 to 5 days for shipping. They get your money and then you get the email that says 5 to 6 weeks for delivery. No thanks. Spend your money somewhere else.

Jason S. Made my sofa/ loveseat and mattress purchase easy. Quick financing as well. New customer but I will be back for the service and great quality furniture.

if I could give zero stars for customer service I would. scheduling and confirmation of delivery time was difficult. the Conshohocken store provided nothing but lies regarding delivery, return, and even information about whereabouts of a manager when trying to request to speak to someone. at time of delivery no additional options provided accept to receive furniture even when it didn't fit up the steps, despite measurements provided by the sales person and manager in store. and now stuck with a sofa with no return options or refund. would never recommend

Excellent service, courtesy of Michael Egby!! Very pleasant experience!

Great experience! Our salesman Michael was knowledgeable and professional

Everything about Ashley is great. Selection, price, professionalism. They are the best!

I walked in and Gabby took care of me all the way. I told her what kind of couch I was looking for and she showed me those types of couches and things that would look nice with it. I never felt pressured or uncomfortable. The one I ended up picking after her recommendation (I had a darker model picked out) happened to a little bit of a longer wait cause it was currently out of stock (2 weeks out). So I said thank you and that was the one I really wanted. I told her would get back to her and let her know what I decide after talking it over with my girlfriend. I went into a competitors store and there was not a thing from the sales manager or the selection that I liked better than Ashley. Soon after I called Gabby back and she was at dinner and called me right back which was awesome cause I thought I might have called her a little too late. Anyway I decided to wait the 2 weeks and with free delivery and minimal installation that’s what happened. They called me the day before and gave me a 4 hour window which they came at the next day. About 45 minutes before my stop the driver that dropped off my couch notified me when he was 3 stops away so I could get ready. They came and were very respectful of my rug and cats and assembled and placed the couch very quickly. The whole process really was great and I will definitely be using them again. The thing I liked about Gabby is she showed me everything , but wasn’t too pushy. It was the perfect balance of what I think makes a great saleswoman. Thank you so much I love the couch we picked! 10/10 :)

Very pleased with salesman Joe - he was helpful and very knowledgeable. In stock with a quick delivery. Great deal for Presidents Weekend too.

Great sales persons and beautiful unique furniture

Gabby was so easy to work with, very professional, nice and respectful. We had a great time making our purchase.

This place was great our salesman Jason was super helpful and helped point us in the right direction!

Brenda was AWESOME!!! She was very professional, knowledgeable & patient! Mindful of my budget. Definitely gained a customer.

Warning! I was told that my couch and armchair was going to be delivered the following week. I called the night before and they said it was on back ordered and would not be delivered for a few weeks. I canceled my order. They then told me I would have to come in the store to get my money refunded on my credit card. Will never shop at the store again.

Will not buy any furniture from this place in the future. I bought a beauty rest bed and it is literally killing my back. It started sinking in 4 months after I bought it. I called to tell them that the bed is very uncomfortable and was told that they couldn’t help me. I called beauty rest to tell them about the situation and the same thing happened. Ignorant place selling very poor quality furniture. Stay away from beauty rest name brand.

Brenda was amazing. She helped me with what I needed and explained everything thoroughly. Super easy to work with. For all new furniture I get, I’ll only go to Brenda at Ashley Furniture. Joe helped out too and he was also great.

Went to buy furniture and was putting a deposit down the manager had the ability to say not to put the order in he can't pay it and he not coming back. Very very rude, so I will not go back. The sales lady was very nice

Our salesperson Joe Bell was extremely knowledgeable and was very patient when helping us with our mattress and bed purchase. He took his time and explained everything to us. Years ago it was just a mattress and box spring but now it's much different. Joe made the experience very pleasant and we were very happy with our purchase.

Mike was amazing with assisting me on finding my perfect sectional!

Dan was extremely kinda and helpful

Associates was very helpful and patient. I purchased what I came for . Lovely experience will return

Efficient and quick

Associate was just doing what she was told and was nice which is the only reason I give them one star but the price match guarantee they claim they honor in store is ridiculous. They will not match the price of an “item“ you find online, they only will honor the match of the entire order from online, even if it s from their own online website! I bought a living room set in store and found the loveseat for much cheaper online, they would not match the price of the loveseat which is what you would think a price match guarantee is, they would only match the entire order all together including the other couch, protection plan, delivery etc. they tried to say I couldn’t price match because they were offering a promotion of free delivery. If you are going to price match an item, then price match the item, get rid of the stupid fine print and don’t try to finagle out of it by saying the overall online order is higher, especially if the customer is spending thousands. Give us a break with the ridiculous fine print that appears out of nowhere because it’s “store policy”. I even offered to pickup the item from the distribution plant so delivery would not even be a question in the price match. Ashley’s own online website had the item for cheaper and they still would not price match the item. 962 in store, 899 on Ashley website. This place is a joke like most big retailers. Shop small businesses, never again. Like I said the associate was nice and was trying to help but store owner “Joe” doesn’t cut it.

Great selection. Reasonably priced.

Brenda took the time to answer all my questions and provided great suggestions for my living and dining spaces!

Great customer service by Brenda Gaines!! Definitely will shop at that location again

Great experience with Joe! No pressure and a fast process! Can’t wait for our sectional to arrive this week!

Michael was great! Very informative about the units.

My wife and I just bought a couch for new home and our sales associate, Kenneth, was extremely knowledgeable and helpful. Very happy with the store, pricing, and overall selection.

Brenda was our sales lady at the conshohocken store, she was very helpful and did a great job helping me choose what I envisioned.

I had a very enjoyable experience working with Mike at the Conshohocken site. My wife and I decided to get a new bed. Mike helped us with insightful questions. We are very happy with our purchase.

Michael was awesome. He took time to understand what we were looking for and was very knowledgeable about the products and features and we found exactly what we were looking for!

The associate brenda gained was wonderful.she took her time to make sure we got exactly what we needed.the store manager Joe always thanks us for our business's.tgis is the only place we buy furniture from

My salesman Ken Cooper was really good and very knowledgeable.

Great service and wonderful staff

The fact that I spent $5000. On a bed and they couldn't even throw in a mattress protector for me and charge me another $320 was ridiculous. I bought the mattress a week ago. Went back and got the mattress protector today. Because I couldn't afford the 300 after spending 5 graid on a bed. The lady that helped me today was very pushy to sell me on a bunch of different stuff that I didn't want and kept telling her no. I did not have a good experience today. And it was very uncomfortable when I kept telling her no and she kept trying to push things on me. The guy that helped me a week beforehand by the bed was actually an awesome dude, and that whole transaction was great.

Jason (sales guy) was on his game yesterday. Took very good care of me was super helpful. Great customer service. Thanks Jason!

Mike our rep was great. Very attentive answered all questions and helpful with our concerns. Thanks again

I was treated well in a professional manner and there was many options for me to choose from until I was satisfied. This place is the place to be.

Excellent service Brenda and Kim were great. We could not get there until late yesterday we never felt rushed and Brenda was very knowledgeable and patient in helping us find multiple mattresses, frames, and protectors. Both were very nice and offered excellent customer service even with us running a tad over your closing hours.

Clean and organized but didn’t have what I was looking for. Not a ton of variety in coffee tables specifically.

Jason was so helpful and very professional

The staff was friendly and helpful.

Excellent service

It a good experience.

Great sales team and helpful in choosing what would be a best fit in your home.

Great clean store ❤️ friendly staff ty Kenneth for your patience & support🤗 I will definitely be going back to this location🙏

The sales representative was very helpful, pleasant and patient. They had a wide variety of furniture and some on computer for more options. I wasn't expecting that but was happy ☺️ to see it.

We stopped in and looked at couches. We received assistance with a question promptly and kindly. Daniel was attentive and helpful.

So friendly, great service.

Store assistant, excellent. Email payment and verification incredibly clunky

Everything’s was so great,they treated me like a real King. Thank you’all guys

Excellent customer service

While just browsing, Brenda H was friendly, informative and not smothering. I have her business card and will contact her should we go with a purchase from Ashley.

I was greeted as soon as I walked in. I was looking for a specific item that the sales person Michael walked me right over to. Gave me details about the couch even talk to me about promotions that they had going on in the store it was a great experience overall.

The staff (Joe and the manager) were so kind, patient and knowledgeable. We felt very much at home. Trying to pick out a mattress, was no easy task, but Joe was fun and very patient answering all our questions…two and three times over. Thank you Ashley furniture for keeping such amazing staff in our local store!

Brenda was great . Thank you for all ur help !

Run! Do not spend your money here or at any Ashley's store. They treat you poorly and they do not honor their protection plan (that you paid hundreds of dollars for). Don't believe my story? There is even a facebook group with thousands of people complaining about Ashley Furniture. I wish I discovered it before we spent $5K.

I really loved shopping at Ashley's Furniture the sales associate was very nice explained where everything was in the store & how the signs were displayed with prices & more in the back. I ended up purchasing an accent piece and I love it!! Cashier was very nice too!! Thank you very much!!

Mike was very helpful. Rory and I had a positive experience and will be returning to finish our purchase.

Brenda was excellent in knowing where to find the specific item I was looking for, and she knew the product specifications. She greeted me at the door, was most pleasant and certainly not a pushy salesperson!

Ashley furniture was great! Walked in and was instantly greeted by the employees who offered to help, but also gave me space to perusing on my own. Once I had questions, I worked very closely with Joe, the manager, he was fantastic, and was able to get everything I needed! And supply expected delivery dates for all pieces! Would definitely recommend!

Good with Michael info without pressure

After dealing with family members, friends and now myself experiencing significantly cheaper prices on Ashley’s website, while in-store they often overcharge you and will only offer in-store credit for over-charging the customer after the fact; so they still keep the extra money they took. I’ve never experienced a brand raising its own pricing on objects in it’s own store compared to their online counterpart. From five stars with my first order to 1 star now; who likes to be tricked out of money by pushy/irritable salesmen? Not me. Shop on Ashley’s website or make sure to bring the ad with you BEFORE you give them your tender.

The sales team was very nice was greeted and they allowed me to walk around the showroom in peace!🥰Ne back the weekend to get my furniture!

Mike was amazing. We bought during the Labor Day say and their furniture selection and styles were better than Raymour

Very friendly and helpful they show you many opcions ans prices my second time buy there

Michael was fantastic with answering all my questions and ensuring everything was in line for my move date. If you’re looking for a great sales person I would recommend him.

Jason was very helpful.

Great guy, Jason, at the showroom floor. Super friendly and helpful. Went out of his way to take care of a complicated order and simplify things to make sure everything went smoothly. Joe, the manager, was warm and welcoming as I entered the store and set the tone for the level of service you can expect expect there. Def would shop there again.

Great shopping experience with Gabriella up at the Conshohocken location, the manager Joe was also very helpful and went through all the financings with me in detail

Working with the staff at the Conshohoken PA store has been a great pleasure. They are extremely helpful, professional, friendly, and patient. Highly recommended!

Jason was excellent. He was patient, responsive and well informed!

Thankful for their help!!

Friendly

Excellent service. Patient and well informed.

The sales associate that we had was amazing. His name is Michael and everyone should talk to him for all of their bedding and furniture needs.

Friendly and helpful but not pushy salesperson. We found what we were looking for.

Excellent customer service, very knowledgeable and showed me exactly what I was looking for. Highly recommend for quality furniture at a great price.

Gabrielle made it very easy for us, and was very accommodating

Joe was a great salesman, no pressure at all . Highly recommend

I visited the Conshocken branch, after an abysmal time at "Bob's". The store was temporarily understaffed due to a corporate meeting; yet the lone salesperson "Michael", and the receptionist "Cely" valiantly held down the fort, until additional staff returned from the meeting. I am returning in a few days, to make additional purchases! Nice stuff in the store as well. And another receptionist was pleasant, as I needed assistance with the information required, to complete the store review.

Brenda, was an amazing sales reps that was very knowledgeable and pleasant to work with. I recommend you ask for her when you visit the store. Additionally, everyone was very nice and welcoming. Five stars across the board!

Was pleasantly greeted by Daniel as soon as we walked in. Told him what we were looking for, directed to the right area & then gave us time to look. After a decent amount of time, he joined us, was very helpful with measurements & different options & then gave us a print out. Daniel was very knowledgeable & easy to work with. Side note - the store was very inviting the minute you walked in.

Overall wonderful experience! Michael was a pleasure to work with.

I love this store and the sales people...Jason was especially good...gave me just the right amount of attention and space I needed.

Great experience! knowledgeable sales associates and easy to work with.

Very good salesperson

We were ridiculed for our choice of mattress because we didn't buy one that was expensive. It had great reviews online and we liked it. He told us they only sell these to Hospices and old age homes which was a lie in an attempt to make us change our minds so he'd get a higher commission with a really expensive mattress. While checking out, he was abusive to another sales person claiming he broke their printer and was rude to the customer service worker. We couldn't wait to leave. If you get stuck with Dan in mattress sales, you might want to consider working with someone else.

I visited the Conshohocken location not really knowing what I was looking for, and Brenda was so wonderful! She was helpful without being clingy. I appreciate how thoughtful she was in pointing me in the right direction and looking up additional information for me. Absolutely recommend asking for Brenda!!!

Quality beds and furniture

Jason was a fantastic explaining everything. I highly recommend working with him when you shop at Ashley!

My husband and I went to several furniture stores where the salespeople were pushy. It was a refreshing experience with Michael at Ashley. He offered great suggestions and we found a wonderful couch.

Leaving this review after 1+ years of using the sofa set and also a reclining armchair. The furniture has not held up well over time. 1. The cushion material/filling is poor quality and has gone flat. Wooden frame inside of recliner has become detached. I can feel the staple pins not put in properly. Overall poor quality furniture.

Michael E. @ Plymouth Meeting was very helpful and knowledgeable and provided excellent customer service.

Joe was extremely nice and helpful

Vincent made this purchase easy. GREAT Customer Service!!!!! Enjoyed spending my money and got exactly what I was looking for.

Great place, our sales associate Jason was the best, so nice and helpful and not pushy at all. He really guided us through a no-fit couch situation and was amazing dealing with two energetic toddlers trying out all the furniture! I will always go to this to this Ashley’s for the customer service and the quality couches (They even will have the couch cut and put back together for tight apartment entry ways!)

Michael salesperson was very helpful and patient

Joe was very helpful and considerate. He took his time and explained everything and I appreciate that. The quality of the furniture is good, I purchased lot of furniture at other Ashley stores in the past 3 years. It's pricey, however, you get what you pay for.

Disappointed. Found the sofa myself after 2 salesman walked away.

10/10 for Brenda! This is my second time purchasing furniture at this location. She was extremely patience, friendly and had a great follow up! The women at the front desk were also super sweet. I honestly went to the North Wales location and tried to close the deal since it was closer to my home, but they told me they were separate entities and to just go back to Plymouth Meeting since they didn’t have the time to look up the information. Kudos to Plymouth Meeting Ashley’s for always putting the customer first and keeping a clean location.

I was very happy with my experience. Joe came right over and helped and it turned out he had been my sales rep years before. He offered excellent customer service and made sure I received the best deals. I’ll definitely return to this location if I need furniture in the future, and will refer family and friends. All of the staff that assisted were extremely helpful

Gabby assisted me in finding the “right” couch for my needs. We found it after 3 attempts but then I asked to check them ALL to be sure. She was patient enough to do that!

I've had pleasant experiences with everyone at the store. Thank you 😊

Joseph Bell was helpful without being pushy. Aside from the quality of the furniture they have this is yet one more reason I’ve always enjoyed my experiences purchasing at Ashley. I look forward to delivery of my new table next week.

Brenda saved the day on color decisions. Great customer service.

Everyone I spoke to was nice, especially Vince.

Vincent could not have been more friendly and helpful and the rest of the staff were equally amicable and eager to do whatever needed to be done. Great staff and great furniture. I will definitely come back.

Good service and quick in and I out. Daniel was great.

Great client service from Dan Sims and he was super helpful getting the mattress we were looking for

Great experience while shopping in store. Very unhappy with the delivery service. I understand that they couldn’t take my mattress which had a stain but even after speaking with a store associate on the phone who asked the delivery workers if they could wait 10 minutes to bring a mattress cover, they refused and then rushed out. Didn’t take the plastic off new mattress fully, knocked stuff in my bedroom over, and then left my front door wide open. Clearly they were in a huge rush & missed out on a tip.

I am in this store every couple years buying new things. They have great selections, the most awesome staff ever, and nice finance options if needed!

Good quality furniture and all employees are very helpful especially Joe who guided us through the process.

Michael was awesome! Above and beyond.

Brenda was very helpful and got us exactly what we wanted! She answered all of our questions, showed us around the whole store and helped us pick our new bedroom set.

Joe was very helpful and knowledgeable .he help us find what we was looking for. overall the staff at Ashley’s was awesome!!

I wasn’t expecting to buy furniture today, but I fell in love with several items, there was a great sale, and my salesperson was the best! I don’t like being followed around or hounded and Brenda made sure not to do that. I could always find her for questions and she made me very comfortable with my purchase. I’m so happy with my purchases and Brenda!

Excellent service, they work with you to serve your needs not theirs. Pricing is easy to find unlike other stores! Sales team was perfect, made things quick and easy!

Thank so much for the attention. The team working at night on Tuesday is amazing, from the sales attendant, the manager and financial staff. I Really appreciate the service.

Gabby helped me looking for couch mattress table. Great customer service! she was helped me the whole process was smooth and quick!I she was professional she took the time to explain the features and benefits of each piece of the furniture. I would highly recommend Gabby to anyone shopping at ashely furniture.

Highly recommend Brenda Gaines she’s amazing. So helpful and so kind!!!!

I have been to the store at least 4 times and each time I received exceptional service. Joe Gallo is very patient and ensures customer satisfaction. I love my new furniture ❤️. Mike walked around almost the whole store with me until I found just the right tables to match my living room set.

Mike was our service representative - He warmly greeted us at the door. He was very polite and took his time to show us the selections around the store. He was very attentive and gave great suggestions for our living room space . The manager, Joe was also very helpful with a great personality. I'd recommend working with Mike and Joe.

It was a pleasure meeting with Brenda. She was able to find exactly what we wanted and provided us options.

Joe Bell went above and beyond helping me with a certain bedroom set that I saw on Amazon. So I bought it at Ashley!!

Dan was very friendly and helpful.

Jason helped me look for a couch. Great customer service! He was mindful of my budget, friendly and very informative!

Worked with Kalvin he was very helpful and the whole process was smooth and quick!

The furniture is beautiful & comfy. Many styles & sizes to choose from. Jason was friendly & helpful. Store was clean & ample parking. We’re excited to get my granddaughters bedroom set soon.

Excellent customer service. Sales associate greeted me and knew what I needed in an item the store carried from my description. He was very helpful and is reaching other locations in my behalf.

I recently visited Ashley's furniture at Conshohocken location and I had the pleasure of being helped by Dan Sims. Dan demonstrated an impressive knowledge of the store's inventory and was able to offer helpful suggestions based on my needs and preferences. He took the time to listen carefully to my requirements and even went out of his way to show me additional options that I hadn't considered before. Throughout my shopping experiences, Dan remained patient, courteous, and professional. He took the time to explain the features and benefits of each piece of furniture, and he was always available to answer my questions. Overall, I would highly recommend Dan to anyone shopping at Ashley's furniture.

Thanks Jason!

My experience with the Conshohocken Ashley’s Furniture Store was top notch. I received world class customer service from my salesman Jason,. I also had the pleasure of meeting Joe the store manager, along with Pat and Mark and it is very rare to walk into a store or an establishment and everyone is pleasant and willing to go above and beyond to Assist you. . If anyone is looking for furniture and accessories, please visit the Conshohocken Ashley’s Furniture Store, You will be pleasantly pleased with the service you receive.

Welcoming staff. Jason was very knowledgeable & informative. Will definitely order from this location when we’re ready

Jim Kennedy was very helpful and we got what was promised, when promised, in good condition and so far we are very happy with the furniture.

Very helpful. Like the selection. I would like to see more color selections.

Fast friendly service. The staff was very knowledgeable and helped me pi k out the exact bedroom set I was looking for.

Great customer service from Brenda. Very helpful and informative. Can't wait until our couches get here!

Very professional And friendly staff Quality furniture and amazing deals

Very nice clean place an everyone was very helpful.

Outstanding customer service, Jason was knowledgeable and friendly.

Great experience and Mike is a fantastic sales associate!

The salesman did a great job with collecting my money. He said all the right things to make me want to make my purchases here. But when I had issues with everything after the sale, no one wanted to help. I had issues with the delivery and issues with the furniture. I called only to get transferred over and over but no one can help. They don’t care about you once you leave the store. This was a bad experience for me.

Jason was incredibly helpful and professional.

Vincent Davis was very helpful and knowledgeable of the beds.He got me to buy a bed for $ 1000 instead of $300.

Went in looking for a bedroom set for my youngest daughter (she's 9), and explained to the sales woman ( who pretty much attacked us before we even had the door opened all the way) that we were looking for a bedroom set that wasn't childish and that she could grow into, and she immediately took us the children's area. I also told her that we were just looking since my wife was not with us ( she has final say, of course), and she was extremely pushy and kept trying to talk my daughter into saying she liked the set that she kept recommending. I understand that they work on commission, but this one in particular was borderline rude and wasn't listening to what we were looking for.....she just made assumptions based on my daughter's age. I wouldn't recommend this store, as there are a lot of other furniture stores in the area, and their sales people listen better and are nicer.

I love my Ashley Home store bed! Everyone was super helpful and it was so easy to purchase and delivery and assembly were quick and easy! Thank you Ashley Home store team!

I bought a few pieces for my home from this location. The selection on floor was great and the help provided by Brenda was wonderful. I would definitely recommend this store and Brenda’s professional help.

Reasonable prices. Ask for Jason S. Super nice. No high pressure. Knowledgeable

Staff attentive and very friendly. Would definitely recommend. Kalvin greeted us and then took care of our sale. Tyrone was also very friendly as he checked us out. I very nice experience.

Brenda was a phenomenal sales person in all respect. We bought a king bedroom and mattress and had a very positive experience.

Our salesman was awesome! He was very patient and helpful while I was looking for the right couch to fit in our basement. Will definitely be back

I’d never shopped at Ashley Furniture before, but the showroom was nice and the staff helped me find the exact couch I was looking for. Delivery happened a couple days later without a single issue. You can bet I’ll be back.

Worst experience ever

Very nice experience. Sales guy was super nice and low pressure. Furniture was priced right and worked with our living room perfectly.

The people at Ashley did a good job assembling my bed frame

The furniture was damaged. I returned it.

This place sucks. Cheap low quality furniture that’s overpriced. The website is often at odds with what’s in store. Every time I’ve purchased something there’s been an issue. Glad to be done. Buyer be warned!

Excellent service! Michael was thorough and very professional.

Calvin did a good job of helping us select the living room furniture

This time we did not purchase at this location. However, the staff was very helpful. Joe Bell and Michael. Helped us with all of our questions. We decided on some other options but will return in the future.

Good experience Daniel was helpful with no pressure

We had the pleasure of buying a new living room with Joe Bell, a delightful salesman, who was no pressure and who indulged our very long review of many different couches, and our reflections on different configurations and different fabrics. There was never pressure, even though there were times when if I had been the salesman, I would’ve pushed for the close, but he gave us space and time. That made our experience all the richer and at the end of the long review, we found what we wanted, and we are grateful. I will buy from them again.

Helpful sales associates, affordable prices.

Excellent service and prices. Very happy with my purchase. Joe the manager was great as well.

Customer service was excellent. Sales person was very knowledgeable in the mattress dept. Overall a great experience!!

Jennifer Johnson did an outstanding job in assisting me and my wife to review our options. She was not a hard seel, but presented options and pros and cons for what we were looking for.

Jim Kennedy is a pleasure to work with! The free delivery was definitely a plus also! Good selection!

Very helpful service, Daniel was very knowledgeable and answered all our questions

Gabby and the store manager were extremely friendly and helpful.

I would like to thank Vincent Davis. We appreciate all his help when looking for our new kitchen table. I knew what I was looking for he took me right to the options they offered and never wasted my time. I asked to have it customized and he was able to do that and price it out for us. He got us a great deal we are very happy with and we were surprised to find out it would be delivered in less than a week and setup for us. We would recommend buying from an Ashley store we had such a great experience.

Services was pleasant, reasonable good experience

Joe Bell was extremely helpful and considerate while helping us find our dream couch!

Daniel was so great!! Very helpful, knowledgeable, and friendly. Would definitely keep going back to purchase from him.

Friendly welcome, a lot of display to choose from, staff are friendly and wants to assist you however possible. Bit high compared to others with similar products but appear to be firm and durable when trying out products.

Staff was very helpful. Can’t wait for the new sofa

Friendly, knowledgeable, accommodating!! Great customer service!!

I loved it love the furniture love the selection love the prices and I love our associate who helped us

Brenda was extremely helpful. We found our our dining room set and family room couch

The folks at Ashley in Conshohocken are very pleasant and attentive to you as a customer. The manager, Joe, helped me with my mattress search. I learned a lot from him in the process and he made it less stressful for me. He was very patient and informative which I really appreciate. It didn’t feel like that “quick sale” kind of energy that you would typically experience at other stores. I will definitely recommend this store to others and continue to bring my business here.

The store well organized, the associates are very friendly and helpful and assisting, besides there is good staff with reasonable prices

Vincent was not only extremely friendly but was also knowledgeable of his products. He was patient and did not pressure me into any purchases. He gave me time and space to make a decision and was within proximity if I needed to ask any additional questions. I had a wonderful experience and will surely be back again.

This is my favorite couch ever. It is super comfortable & made really well. Extra bonus, was delivered 3 days after purchase.

Mr T. Kennedy was great he walked back and forth with us as we looked at sofa sets and accent chairs. He was very patient with us.

Mike was very professional and super helpful in my shopping experience. Thanks Mike!

Friendly and knowledgeable sales associates.

Gabby a real professional!!!

Vincent was amazing super helpful and very informative which ended up a great buying experience

Always enjoy their classic roast beef and fries!

Vincent was knowledgeable and great to deal with

Dan was a very good service representative

Joe Bell was AWESOME! He was nice, patient and helpful! He didn’t force me to buy extra additions. I’m excited about my purchase.

I went here looking for a couch and was able to find one within an hour. The staff were extremely nice. Dan Sims helped with any questions we had. Great selection as well.

Dan was very attentive, I’m looking to buy a sectional and he was very knowledgeable and not pushy. Great experience!

Michael was very knowledgeable and helpful

Joe was very helpful without being pushy and we loved the selections!

Very friendly sales approach. May not know the difference between faux leather and real leather but that comes with experience

Brenda was extremely helpful and patient. She answered all questions asked of her and was very attentive thru the whole experience

Ashley’s furniture is great quality for a great price. I’ve had my first couch from Ashley’s for over 10 years and decided to buy from them again. Their warranty is also great. The staff is super helpful as well. Would highly recommend.

Jim Kennedy knowledgeable about the products and was great with assisting us with our purchase. Everyone at this location was friendly and displayed excellent customer service skills.

Great Customer service. Kalvin was wonderful and helpful.

Very dynamic team helpful patient and they have great ideas for the hone

Great customer service! Thanks Brenda!

Excellent service

I am extremely dissatisfied with this company and their delivery. I was not told that they only deliver to the 3rd floor and there is an extra charge upon the discretion of the driver. I told them I have an elevator, however, the couch did not fit. But since I told them I have an elevator, they did not discuss the extra fee and 3rd floor only. So as the driver said $60 cash, which I did not have on me since I was unaware, he said I can cash app it to me. Which made me highly uncomfortable. And at the end of day, they couldn't even get my couch into the stairwell for delivery. So I have NO couch, out $74, got hung up on after being in the phone for 30 mins, and left feeling screwed by this joke of a 3rd party delivery company with truck clearly showing Ashley Furniture on it. Sad to say I will never purchase from this store again.

Victor was great! Thank you for not just turning me away but taking the time to help me locate what I needed at a price comparable to the online offer. Really appreciate your gracious customer service!

Great selection and awesome service!

We have shopped several places for furniture. We tend to wind up back at Ashley every time. Good furniture. Great service. And less $$ than some of the other places which seem to charge way more for comparable pieces. We will keep coming back.

Daniel was extremely helpful and made the entire process smooth and easy. I couldn’t be more pleased with my experience.

Definitely I will never by here again. First everything was greasy but when something is happening to their merchandise, they don’t like to fix it or being responsible for it. I got a sofa in April and I got the 5 year warranty just in case. In May I realized the bottom part of the sofa was hollow so I called the store and ask for a new one then they sent a technician. The technician said it needed to be changed and it’s October and nothing. Like July they say es they can fix the sofa in my house and I accepted it but they never came and they were always said they don’t have the parts to fix my sofa so I told them again in September I want a new one as it’s factory damaged. 2 weeks ago they send me a “new “sofa but it I was able to see when they were dropping it, it was used and it had a bumped in the bak. So I have basically paid for a sofa and 7 months it’s been damaged in my house. Customer service is the worst! The pictures are for the “new” one that I had to tell driver to send it back I went today to the store and no one there took in charge of my case. Really bad workers in the store. They just liked to replied. Customer service is in charge of that. I had to tell them: you are all Ashley store.

Dan was most helpful. He answered all of my questions and was quite knowledgeable. Lots of styles of tables to see at reasonable prices. The music in the store was exceptional, made you want to stay an keep shopping.

I came back for a second time in two weeks because of the awesome experience I had the first time. I bought my second bedroom set from here. Victor was our salesman and I would highly recommend him. He is not a “pushy” salesman at all. He made me want to only buy from Ashley and from Victor. Thank you Victor for this great experience. Barbara

Looking for items for my daughter. We found a chair she liked. Was a good visit.

Great customer service! Ask for Victor!!!

Great customer service. Jasmine helped me with my purchase she was so warm and friendly. I would buy at this location again.

Large selection in store compared to what I found online. The saleman was very helpful without that overbearing pushiness you feel sometimes. Ended up buying an awesome bedroom set, really happy!

Purchase furniture in May paid in full. Have yet to receive furniture and no communication initiated by Ashley delivery date was two weeks ago. Called and ask to speak with manager and was told one would call me back that has yet to happen. This is the worst service I will definitely never purchase anything from Ashley again. I can’t imagine What I’m going to go through for service

Good shopping experience. Devin R was very helpful and knowledgeable. Customer service was hit and miss depending who picked up the phone, but nothing major. 3rd party delivery guys were great too.

****UPDATE ***** The company is refusing to refund money back for the box spring that was poorly put together! It was only 3 days and the company refused to take it back and refund the money! We paid almost $2000! Had to go to BJs and buy a new box spring and add wood so that our daughter could sleep in a bed. This company is horrible! Please save yourself money and aggravation; shop somewhere else! Horrible experience! 9 months waiting for a bedroom set and 3 failed deliveries! Finally received the bed and it broke as my child slept in bed! It was incorrectly put together. They hire a 3rd party delivery men, who have no idea what they are doing. NO ONE IN THIS ENTIRE COMPANY WANTS TO TAKE RESPONSIBILITY! Do not order from any of these stores!

The Sales Associate Gabby was very Helpful with my Purchase and she was a Delight to be around. I will return. Thank you Gabby 😁 (Conshohocken Store)

Brenda was so nice and helpful as well as Joe the manager. They have a great team! No pressure, just easy shopping for your furniture!

Very helpful and courteous store associates, the furniture they have is gorgeous and well priced, 10/10 would shop again.

Found the perfect bedroom set, and called in to order it on Sunday since we were told if we waited to order Sunday, we would get 10% off. We were put on hold for 10 minutes. Hung up, called back, and immediately put back on hold. Called the Ashley in Pottstown and spoke to a guy there who said that he would have a sales associate call us right back, and that never happened. Absolute horrible service.

Brenda Gaines was great in giving a full and positive customer experience with help in understanding of the products. She took a good amount of time with the explanation and quality of what Ashley store had to offer. Overall it was a great experience except for my husband feeling ill and we had to rush at end of the sale but thankfully the staff was accommodating even with that. Looking forward to my delivery.

Vic is fantastic! The team is very helpful. The people and customer service is why I continue to shop Ashley.

Mike was worked with me for an hour. He was patient and helpful.

Great experience shopping at Ashley in Conshohocken. Mike E showed me a variety of couches based on the color, style, and price criteria I shared with him. I thought they had a good selection compared to other furniture stores in the area and he did a great job showing me sofas that appealed to my liking. Mike was very knowledgeable of their stock, prepared with the necessary tools like a tape measure, and helpful as we figured out what would work even though I didn’t have dimensions of the space. I ended up finding a couch that I loved that met all my criteria and was even on sale. The team at checkout (Mikale & Kim) were very friendly and efficient while processing my payment. It was very apparent from his positive and upbeat demeanor that Mikale enjoyed interacting with customers. The couch is slated to arrive to their warehouse in the next month or so, and I’m hoping the delivery process continues to be smooth. Thanks Ashley Team for such a positive experience so far!

Service from Dan Sims was great. He is very thorough and answered all of our questions with ease.

Ashley furniture has beautiful pieces..the manager Mr. Gallo is fabulous and a shout out to Daniel who was very helpful!!

Every time I walk in this specific store, I always receive amazing and individualized service (no matter how busy the store is). I received great guidance for immediate and long term furniture plans in my house 😊. Today, Mr Jim Kennedy provided great information for exactly what I am looking for😊

Stop by just to window shop.

Victor was our sales associate, he was helpful but not overbearing. He let us look around & then would jump in to let us know information & then allow us to figure out what we were interested in or didn’t work for us. He was great!! We left, went to another store, but ended up coming back. It was a really good experience.

Vincent was great to work with.

Ashley Furniture store at Conshohocken business process are unethical and fraud . They charged for a dining chair $106 which I rejected to accept when they tried to deliver because it an additinal chair which is not agreed in sale closing . I tried to contact this store several times to file this dispute but I am offered a reply where storemanager named Devin will reach back but no follow up has been completed . CANNOT ACCEPT CHEATING BUSINESS

Very nice place. Vince was very knowledgeable on the furniture we were looking at. Good experience

Dan was knowledgeable, friendly, and patient. He helped us pick the perfect items to fit our needs. We are repeat customers and and always have a great experience at Ashley furniture in Conshy!

Vincent was amazing!!! He listened to my wants and helped me find exactly what I needed!

Absolutely the best people work at the Conshohicken store.

Our sales person was very professional and well spoken. She knew her product and made the transaction smooth.Great Job !!!!!!!!

I would like to thank Daniel & Joe for the excellent customer service and all around expertise of explaining the difference of an online and in-store purchase. An A-1 one experience in this store location.

Victor was great and helped me figure out the best sectional for my needs.

Great customer service.

Really nice looking furniture but AWFUL service. I was shocked, I’ve never had bad service at a furniture store before. We were trying to buy all our living room furniture but ended up getting just one piece and buying the rest online. No one greeted us when we walked in. We finally had to flag down some old man (Jim?). He seemed annoyed that we were asking questions about multiple pieces and kept scurrying back to another family who was just wandering around. He’s cut us off mid sentence to just go chitchat with them. Finally, I flagged down another sales person to at least write up the one item we were trying to buy. Almost walked out twice because he kept getting distracted, but at least he was polite. I guess Jim didn’t think we looked like serious buyers… Just glad he didn’t get the commission. Advice to management: Train your staff in customer service. It’s not that hard.

excellent work group, especially the salesman James who was in charge of searching for our furniture for our new house. I really have nothing to object to, excellent care and service. I hope that it will be repeated at the time they make the delivery and that its quality is as expected... I am anxious for the moment to see my house decorated and to be able to invite our friends. Thank you!!

I’ve always been skeptical about brand furniture stores but I found it to be very friendly, welcoming and helpful. Jasmine was absolutely awesome and understanding. Love the atmosphere.

Beautiful, clean, neatly organized store with an incredible selection. Our salesperson, Brenda, was awesome. She spent lots of time answering our questions and was helpful with suggestions too. I recommend shopping here!

I went with a friend. A sales associate name Sandy helped her. She was very attentive. She saw me looking at something and tried to sale me something...all in good taste 🥰 They have some nice things I think. I especially liked the wall hangings and the way they had things arranged.

Thank u joe Bell the salesman who was very helpful for what i needed and took the time to show me what he could be done for me since I needed it rite away also was very professional and patient

Customer service was great..I was greeted, given a run down of the current sale and promotions and left to peruse. At no point did I feel pressured to purchase. My salesperson was very friendly and accommodating. A really good experience and very happy with my purchase.

James was extremely helpful and patient! I would recommend James and Ashley furniture for your home furnishing needs!

James did a really good job.

Very Friendly and Helpful staff, Sandra Kleva and Daniel Sims went above and beyond to sell us the Havalance Server and two tone dining table with 8 chairs. Thank you so much and look forward to shopping again for other furniture

Great customer service and options!!

I can’t say enough good things about this store, an absolute lifesaver. I recently moved in the area and I had a newborn baby and I needed to fully furnished my house before Christmas (I came in a week before the holiday) and they were able to accommodate everything for me so I could host for Christmas for my family (mind you this was after I was denied by 4 other local furniture stores). We did have one issue with the delivery where we got a wrong piece and my wife and I were pretty nervous that maybe we had made a mistake or this was going to be a big hassle to correct it. They were professional, they were polite, and they held integrity and accountability through the process. They facilitated an even exchange and once again took the weight and stress that moving and furniture purchasing can bring off of our shoulders. They gained a lifetime customer, if there was an option for 6 stars I would leave 7!

I just want to thank Jasmine for the time she spent with me today. I didn’t realize I was in the market for a new state of the art king size bed, but I am now. I’ll be back. Save one for me.

We found what we were looking for and at an affordable price. Salesman James was very helpful and did not pressure us.

Victor listened to us and kept us in price point. Cannot wait for our new mattress!

Absolutely outstanding sales and customer service. Victor, our salesperson, made it the best shopping experience we have had in a very very long time. Thank you all!

Had a great buying experience and terrible delivery and assembly experience.

This has been the worse experience I have ever had buying furniture. The customer service reps did not listen and delivery was messed up. Have half of the set. Other half was sent back due to not reading paperwork!

Vic at the Conshohocken store along w/the rest of the staff were the reason for completing my purchase, GR8 presentation !!!

James was very helpful throughout our buying process! Would definitely buy here again!

The service we received was excellent and was the main reason we stayed at Ashley furniture and didn't move on to another furniture store. Everyone we came in contact with was pleasant. But the main reason we made the purchase was because of Joe Bell. He was extremely patient . Nothing was to be too much trouble. Thanks again for a great experience .

Dan was extremely helpful. He went out of his way to find exactly what I needed. He informed me of the best discounts and when they were available. He made my purchases easy and worry-free.

We had a great time! I loved coming to the store to have them know exactly what we wanted. Highly recommend going through Joe and Devon sales team.

Victor Dunbar gets top marks!

Well order a couch on sept 27th still waiting very upset with that,the staff were fine explained everything but you just can't get over the wait! Probably canceling the 27th I mean 4 mos got it faster in the 1800s

Very nice, professional and pro-consumer! Happy I stopped in!

I bought furniture from this store and was missold a protection plan with a promise of hassle free service and a promise to file a claim anytime when ever I want to no matter how small or big the damage is. I wasn't given any information on the terms and conditions. The store assistant even said that "Buy the protection plan and file a claim in 5th year to get a new one, this is what most of the customers do". First time EVER I filled a claim for my cocktail table and it was denied based on the accumulated damage condition which I had no clue of. This store is misselling their protection plan to their customers by providing false information. I want to warn others to be very careful when buying the protection plan and ask for the term and conditions.

Very pleasurable experience, Mr. Vince was a tremendous help, very patient and personable. He addressed our needs with absolute professionalism. I highly recommend this location

I really enjoyed my time shopping for my bedroom and living room set and the staff was awesome. They were very patient and knowledgeable while walking me through getting the financing and delivery for my next step. Tyrone, James and Vince were all wonderful and recommended them to anyone looking to purchase furniture in the future.

Joe was great! He listened to what we were looking for and guided us to the appropriate furniture. We loved a sofa set and dining room table set and ended up purchasing them. We can’t wait to see them in our new house! Joe wasn’t pushy and kept checking in with us as we walked through the store. We had a great experience at Ashley. In addition, the guys who helped with the zip code issue and the gentleman who handled our paperwork were professional and friendly.

Jasmine Glover is a fantastic salesperson

amazing service, great price!

I was delighted to find exactly what I needed. James Aggie, the professional associate, was knowledgeable and guided me through choices that would accommodate my needs. I look forward to returning to purchase my bedding needs.

I found sofa and loveseat that are just the right size and color. Staff was extremely courteous and helpful. Would recommend this store to anyone shopping for furniture.

Ashley's the most ripple place that you might want to but some furniture from the leather is not leather is clever the five year agreement contract to repair things that status they do not honor it they send you to another store in Jersey to you that day uphold the contract go back to the store where you bought the stuff at in Philadelphia I think just not very reasonable with the furniture and agreement to see why you giving agreement and again they do not honor it I will not buy anything from Ashley's again they do not honor their contracts.!..!!.

Ashley Furniture stores have the worst customer service! Don't buy in any of their locations or online. You never get your furniture at one time then they say it's coming and they keep pushing the date back. I got stuck with half a bedroom set and they wouldn't take the pieces back that were already delivered. Worst store ever!

Great store but the wait time to receive your merchandise has to get better

A very helpful gentleman, James, helped us purchase a bed frame and mattress. He did not make us feel pressured, reviewed and compared pricing and was knowledge about mattress types to help us pick the best one for us. A very pleasant and easy experience

Jasmine was absolutely amazing and attentive to our needs! She made our experience fun and memorable! We didn’t feel pressured or rushed in our buying experience. When you go, ask for jasmine! She is seriously the best!

We had a wonderful experience working with Joe. He was able to help us find the furniture that met our needs perfectly. Everyone we interacted with was very professional and knowledgeable. I am very impressed with this store, selection, quality, and pricing.

I found a nice recliner. It is a little more expensive than what I was going to buy, but turns out to be perfect!

Excellent

Great experience. Quick prompt customer service. Although the delivery date is delayed due to covid, Victor D was upfront about it and assured me if it can be delivered sooner , he will personally give me call.

Joe Spina was very helpful with my furniture selections. I am expecting delivery soon so hoping for a delivery and set up as smooth as the purchase.

A VERY FRIENDLY ATMOSPHERE IN THE STORE. I WAS TREATED ROYALLY. ALL OF MY QUESTIONS WERE ANSWERED AND I FOUND WHAT I WAS LOOKING FOR, AT A GOOD PRICE. THIS WAS NOT MY FIRST PURCHASE FROM ASHLEY FURNITURE. I KEEP COMING BACK BECAUSE OF THE FURNITURE, TGE PRICES, AND THE NO INTEREST PROMOTIONS

Good place

The team at Ashley furniture was friendly and very helpful in assisting us with our furniture needs. We got all the pieces we sought at a very good price. A big thank you to our salesperson Brenda who was patient, honest, and most importantly very helpful in getting us 4 of our 6 pieces this week!

We had a very pleasant experience at Ashley Homestore of Chonsohoken. Devon was such a pleasure to work with. So polite and professional.

Poor communication. No one to answer phone. Got continued recording

The worst customer service I ever had. I was trying to get warranty services. I have been trying to contact them but no picks the call and it will go to voice mails and no matter what how many tiem u leave voice mail no one replies back to us… its really annoying. I recently took some furinture and they are very poor condition and i wanted to get some help but no response from them..very very pathetic store and service

If you are currently in a search for furniture you know how hard this is these days. Walked into Ashley furniture today and told sold associate Dan Sims my dilemma. Within minutes he gave me my options. Dining room set is ordered and being delivered Friday. Thank you Dan for your extremely professional and efficient service!

Very disappointed in this store especially the regional manager Joe Gallo. He was very much all about his business and not customer satisfaction. I spoke to Mr. Gallo several times regarding buying a couch and not once did he mention the strict delivery rules. Long story short I had to be very inconvenienced for the delivery and was told I would be charged extra if the couch is not delivered on they delivery day he chosed. I told the team that I have after school pick up from 3-4pm daily and my weekends were all full. They did not care and stated I need to have the whole day blocked out. Which is unfortunate for people who do not have assistance with school pick up or who may have other obligations. I can’t sit in the house for 24 hours waiting for a couch.

Great experience, fast and easy.

Brenda is s very helpful salesperson, gave us a lot of help.

I was offered help as soon as I walked in Joe was extremely helpful and patient, I soon found what I was looking for. The prices were reasonable.

Devin was extremely helpful and not suffocating like I’ve experienced at other furniture stores. He walked me through all the steps and details of the process.

Victor was great! He tolerated my family which includes 2 small children. He was super helpful looking up over 10 items. I highly recommend when you visit ask for Victor.

Great experience Joe was awesome and working with in what I was looking for. Thank you Ashley Hime store 🙏🏾

I ordered dining set from here at the beginning they told me it’s going to take between 8 to 16 weeks and it’s already 9 months and still didn’t get it

Basically ikea but not as nice. I had ordered a buffet for my dining room that was dropped on my driveway (way too big for one person to move) struggle to get it inside and once I get all the pieces out realize the one supporting back piece is defective. I am unable to put it together bc of this and the only solution they give me is to put it all back on the box ship it back out. Will not work. Once certain pieces were assembled they do not come apart easily. Learned my lesson with Ashley. Just don’t buy furniture here!!!

It was pleasant thesale girl was very nice patient, courteous ,all in all very good experience. She answer all our question.

I worked with the district manager, Joe Gallo. He is amazing! Very helpful, cordial and knowledgeable about the process. I am very happy with new living room, basement and den sets!

This is my favorite Ashley Home store. Everyone here is always pleasant, courteous and professional. I had a question about a price and I asked to speak with the manager. Joe Gallo came over and assisted me. He was very professional, courteous and knowledgeable. He didn't rush me or push me into making a purchase. Kim assisted me with my delivery. She was also, pleasant and professional. She took her time to explain all charges and fees to me. I will forever be a loyal customer to this location. Side note, all Ashley stores are not the same! Before I visited this store, I had went to 4 other Ashley locations (Pottstown, Quakertown, Cherry Hill and Maple Shade). The service I received at these locations was horrible. The sales people and management were rude, unprofessional and disrespectful. They didn't listen to my concerns and frustrations. I asked for owners information, the manager completely refused to give it to me. I'm glad I didn't let my experience with these locations interfere with my decision to purchase from this company. What I learned during my shopping experience is Ashley is the brand and a lot of these stores are owned by different franchisees. Don't waste your time shopping around, come here where you will be treated like everyone should, with courtesy, respect and your time and money are appreciated. Sincerely, Stacy Alphonso

Great customer service from Devin!

I got to the store at 9:30am and I’m sure I was Victor’s first customer, he was so patient with me and never rushed me to make a purchase. Needless to say by the time I figured out what I wanted it was 11:50am. He is a excellent sales person and because of him I will be returning. Thanks

Dan was hands on and ready to assist me with anything I had a question about and I am glad I went to this location I definitely will be returning 😁

Nice when people help you and they know there product

Our sales guys Devin could not have been more helpful and made the whole experience of shopping for a new bedroom set and mattress very easy! The team was great and provided us with an outstanding deal. Overall, we are extremely pleased with our experience at Ashley furniture Conshohocken and will be returning in the future, when the time comes to purchase more furniture.

The salesman Victor, at Conshohocken Ashley Furnture was Excellent. He made my shopping experience enjoyable. Victor did al he could do save me some money and He was honest. 👍🏽

Victor Dunbar was knowledgeable and helpful. He got us wanted we needed quickly with no hassle.

Heather was very helpful and knowledgeable, as well as friendly!

Extremely helpful and attentive staff. Great selection and price. The staff and manager definitely have mastered customer service and customer satisfaction through the whole buying process.

Nick was informative and helpful.

Great experience!! Shopping with ease. Brenda was great!

Devon was wonderful in showing us all of the couch options. We had to ask about financing. The checkout/ ordering process got a little long and old fashioned. But we love Ashley furniture products and will continue to shop here.

This store SUCKS BIG TIME! Will never buy anything from them again ever!! Ripped me off for a chair I bought it started peeling really bad!!! I had receipt, called, emailed, wrote corporate and corporate never replied to my letter! Called and complained as well ad emailed and they claim I didn't buy it there had the receipt while speaking to them looking at my receipt. Caused me nothing but stress and anxiety. A friend bought same chair and it was fine. A co worker bought something and was not satisfied with her purchase either! Ashley is not a good company!! This was about 4-5 yrs ago. Really should have taken it to court and filed a report with the BBB.

First, Jim was very helpful. When we returned, Jim was not working but Daniel completed what Jim started and was just as helpful and supportive of Jim.

Manager, Joe Gallo, was aggressive, threatening rude .. Threw us out because we had a (service ) dog .. Didn't seem to care.. His response was, "We just had a dog crap in the store, so take your dog and get out.. We were there to add to our order.. We cancelled the existing order and will never go back to any Ashley homestore.. This one was on Alan Wood Road in Conshohocken, Pa.. If you want to be treated with sheer disrespect, in a rude and threatening fashion, then go to that store and ask for Joe Gallo.. We did receive a phone call from someone asking about the incident. Of course, Joe covered his butt with lots of non truths about what happened.. Never again will Ashley see a dime of business from us .. Anyone with a dog may want to consider where they spend their furniture dollars as well .. I should call the county and report them for violation of the ADA.

Great range of quality and prices for all customers plus very professional and personable sales people on the floor.

My wife and I found just what we were looking for today. Joe Bell our salesman was courteous and answered all of our questions. We enjoy shopping at Ashleys. My wife and I returned to Ashleys on Sunday and purchased a new dining room table and some new chairs. We again spoke with Joe Bell and he was very accommodating to us again. Very happy with Joe and Ashleys.

Sales rep was amazing he went above and beyond. I am very pleased with my selection and will definitely be a returning customer.

Terrible experience at Ashley’s yesterday. We were quoted a price for delivery and was about to pay for the couch and ottoman and then the sales person increases the delivery fee by 40$ and when we stated we want the first quoted price he then referred back to the discount he told us about that we could call back for on August 1st. He said that’s why he got us that discount. We already knew about that discount when he quoted us the lower delivery fee. He stated he couldn’t do anything about it and that’s what we needed to pay. Terrible customer service will make sure everyone can’t trust these salespeople already more than you shouldn’t.

We had an excellent experience with Nick at Ashely HomeStore in Plymouth meeting! He was kind, reasonable and had great suggestions. We look forward to shopping with him again!

This is our 4th time buying @ Ashley & we have had a great experience every time. We have bought a living room set & several beds. The sales people as well as the finance people are all great. I'd recommend Ashley to anyone shopping 4 furniture. Just be aware right now post pandemic that everything you purchase takes longer to get!

Furniture is nice, staff unable to help.

My job bought 2 dinning room furnitures over $4000.00 ea. Different days & 2 different address, had to wait over 5 months. Ashley called had them come back in cause they did not have what they wanted to pick out something else. By then my job empty the rooms, then recd a delay date again from Ashley. When furniture finally arrived two china cabinets instead of china & buffet. They had their cash all that time while my job waited patiently with no furniture. Ashley furniture takes your money to pay their bills plain & simple.

I was helped by Joe and he made the experience so easy!! When he heard I saw the piece of furniture I was looking at online and wanted to come in to check it out, he ended up seeing that it was listed lower online than in the store and matched the price!! Truly so appreciative of his help as well as the girl behind the desk (I didn’t catch her name) but go to the Conshy location! Friendly people and cheaper than most other places without lacking on quality 😊

Heather was very personable and a wealth of information. It was a pleasure talking with her

Worst Service : I purchased a sofa in 2018 with 5 years extended warranty , I see sofa having peeling & damages near stiches. I called customer care and they are saying service will be done only from 60 miles radius from store I purchased, when I say the warranty document is not saying it should be same store. this customer service lady hung up on me, I relocated to different place and having Ashley near me.

Customer service is awful. They promised my mom a delivery over 8 months ago and she still have not received it. They took her money and sold the item and had the nerve to ask her to pick it up after waiting 8 months. They treated her with no respect. Unprofessional, lying store from the manager down. Don't shop at Ashley in Conshohocken Pa.

Ashley Furniture is always our preferred home store and our sales associate, Heather, went above and beyond to help us find the perfect desk, chair, and lamp combo along with getting us the best possible price. We will absolutely be back for the next room renovation.

Great service. everyone was very knowledgeable. I was able to purchase quickly and arrange a timely delivery window. Thanks!!

Terrible service. Overpriced products. Bad quality.

Pat was wonderful from the time she greeted us at the door until the time my family and I left(on both visits to the store). She’s friendly, professional and very attentive!!!! She has a very calm and humbling demeanor. She made our visit very comfortable!!! Kudos to you Pat for being an OUTSTANDING employee!!!!!!!

The staff was very friendly, helpful, and courteous. After you buy the furniture they don’t listen to delivery instructions and do not stand by their products we asked for the furniture to not be put together and the did, so we rejected it then we canceled our order and bought the same furniture on line for $500 less when delivered screws were missing the company we got it from has been extremely courteous but we have been waiting for over 4 months for replacement screws and the keep blaming Covid for the delay what a joke company I will never buy Ashley furniture again.

I had a very satisfying experience at Ashley Furniture. I recommend too all if you need furniture go to Ashley Furniture. Go see Victor.

Joe was incredibly helpful and I found exactly what would work for my home

The customer service is great the prices not so much. Please be true to sale. Don't hike up the prices and call it a sale. It's not

Friendly people and clean store. Was a nice experience all around !

I was impressed and happy with the knowledge of the salesperson and friendliness that she presented. I felt respected, and all those qualities are very important to me when shopping for anything, especially a big ticket item.

Great prices and they have a lot of sales I bought a nice kitchen set for under 500 dollars

Excellent customer service!

Dan ...excellent service!

I ended up at IKEA because I wasn't really shopping for an entire bedroom set, just dressers. Ashley's had very nice employees, not following you around the floor just to get a sale(like I previously experienced at Raymour & Flannigan). Ashley's has really nice furniture(aesthetic wise) but the quality just isn't there for the price tag 🥵🥵. If I'm going to pay $1K for 1 chest of 4/5/6 drawers, it'd better be solid wood with deep drawers. Not the flimsy veneer or composite.

I have changed my mind. The store manager was great. The salesman not so good. They did not have my coffee table set so I took the one in the store. The salesman told me there was only one scratch and he would put it in his house. Well after it was delivered there was more than one scratch. He said sorry...maybe the men who delivered scatched it...basically you are screwed. I asked if I could return my twin bed for a larger bed...they don't do returns...needless to say I will not be going back nor will I ever recommend. I will try other places for sure.

Had such a great experience with Brenda and Joe! They were so helpful and answered all of our questions. They were also super transparent with all the ins and outs of pricing and delivery and made our experience easy and productive, as well as informative. Will definitely be back.

It was my First time in a Ashly store. Beautiful Service could not have been better. They meet you at the door and Take you to what your looking for. Thank you for a excellent experience.

Victor was very helpful and I was able to get a couch at a great price!

We have been in on several occasions and the sales staff members and the customer service representatives we have had the pleasure of meeting have been friendly and attentive. We love the couch, chair, and now ottoman that we have purchased and will be back again for any future furniture needs.

Very Helpful and not pushy, like some other furniture stores

From the moment we walked through the door we all enjoyed the hands-free temperature check...step right up to the thermometer and read your temp if it's over a certain number head on home you can come into the store if not...Welcome. We were greeted by Pat who was wonderful, our kids took a likingtl her as she kept them entertained with stories, games, etc her positive energy was refreshing. This staff at this site are so friendly. The selections are excellent and the prices don't require deep breathing and signing away our first born. The urbanology line was my absolute favorite. We ended up making a purchase and went home and changed our mind and decided on another set... the exchange was easy made over the phone with Carlyle and we didn't have to go back into the store, an invoice was sent via email for the difference and we were all set. Excellent experience! (The kids really liked the wire man and wanted to bring him home- the idea of seeing that sitting in our living room in the middle of the night would terrorize us, so it was a no, lol)

I just want to say our sales man jim has been great and it is not his fault but if i could give 0 stars i would. we ordered and paid in full for a sectional back in november.. we were finally delivered half of our sectional 5 months later. We are now still waiting for the end of our sectional.. we have been told there is no date that they know it will be delivered.. maybe possibly end of june but they cannot gaurentee we will ever get it due to now the sectional is discontinued. We are basically stuck with a couch that is not complete. We asked to return the half we have now for a refund for a new sectional and that was not an option. So we are basically stuck with half of a sectional. If you can go to another furniture store i would recommend as they are not willing to refund us when it was not our fault at all

I just want to say our sales man jim has been great and it is not his fault but if i could give 0 stars i would. we ordered and paid in full for a sectional back in november.. we were finally delivered half of our sectional 5 months later. We are now still waiting for the end of our sectional.. we have been told there is no date that they know it will be delivered.. maybe possibly end of june but they cannot gaurentee we will ever get it due to now the sectional is discontinued. We are basically stuck with a couch that is not complete. We asked to return the half we have now for a refund for a new sectional and that was not an option. So we are basically stuck with half of a sectional. If you can go to another furniture store i would recommend as they are not willing to refund us when it was not our fault at all

Not impressed by the furnitire selections. Mediocre, no pizzazz😴

Poor quality furniture

Avoid this store and all other Ashley stores. Their products are made with sub-par materials which are often times fiberboard. We purchased a couch here two years ago and bought the warranty. The couch frame broke and they strung us through two months of calls and a technician visit before saying they were denying the claim due to "accumulation". The furniture is junk and their warranty isn't worth the paper it's printed on.

Today we went to pick a new sofa for our apartment and Anthony Delzingaro helped us so much to figure out measurements and best options for us . He was amazing and went above and beyond.He is Super knowledgeable and nice . Thanks Anthony.

We were looking for a dining table. They didn't have what we wanted but the sales staff was very helpful. We looked at the online catalog together and they had some suggestions on other stores to try. The floor stock rotates so we may go back again and see if they have the style we wanted.

My wife and I went the other day to explore new couches. We coincidentally came when there was an anniversary sale, though we still had the intention of only looking. What made our experience really awesome was that there was no pressure or hunger to get us to purchase anything. We were greeted courteously by an older gentleman at the front. While we were walking around, we were approached by a man named Carlyle, who checked in and then let us be. Later, when we returned to a certain couch we liked, he checked in again, encouraged us to try it a little more comfortable, and gave us some information on customizing. We still weren't sure, and took some time trying different things. We then went to him, and he already had the couch we were circling on screen with more resources. It was perfect salesmanship; not intrusive, but paying attention, and approaching when we were ready and open. He was open, direct and honest about concerns, with his style being transparency; he offered pros and cons and let us make our own decisions. I'm sure that, as a salesman, how things are presented and to what degree are factors, but he seemed to be genuine. He handled our curiosity so well that, after some quick research and discussing between just us, we decided to do the purchase; again, he gave us our space to converse without hanging around like a vulture like some salespeople do in other places. When we started that process, we were happy that both Carlyle and the paperwork person, Tyrone, were great with that too. Tyrone was also a wonderful personality and got our work down swiftly. From beginning to end, it was a great experience, and we have to doubly emphasize that Carlyle and Tyrone made it an enjoyable, careful and secure one. We left feeling good about our purchase because we didn't feel pressured or tricked. They gave us clear directions and next steps, and the store's policies allow us some more time to cancel if we wanted to. Again, another reason we didn't feel rushed or pressured. I would definitely recommend this store and this specific location to other people. Look out for Carlyle and Tyrone!

From the store manager to Heather our sales person, outstanding, courteous, and very helpful! This is the 2nd furniture purchase from the Plymouth Mtg facility in 5 years. I live a block away from a raymour and flanigan showroom in Montgomery Twp. It was worth the trip. We are satisfied with both purchases and will continue, when furniture is needed to be replaced, going to Ashley furniture in Plymouth Mtg. The store manager, and I apologize that I cannot recall his name, went out of his way for us!

I bought 2 of these chairs last year when the pandemic started, when they arrived the bottom the chairs could not be fully assembled as the pre-drilled holes did not align with the circular bottom portion. I ordered and received replacement parts, but as you can see in the other pictures one of the chairs has broken entirely due to poor manufacturing. These chairs are low quality, poorly fabricated, and uncomfortable. I've ordered larger items from here before such as the matching bar/table that accompany the chairs and didn't have any issues. Unfortunately, this new damage is beyond repair and the chair will have to be tossed, a HUGE waste of money.

We had the pleasure of being helped by Brenda at the Conshohocken store. She was very helpful throughout the entire process. We were quoted up to 10 weeks to have the sectional we purchased delivered (damn covid!!!) but within 2 weeks we received the call saying that it was ready for delivery to the house. Could not believe it was that fast after hearing all the horror stories with purchasing furniture during the pandemic. Very pleased with everything from start to finish. Thanks Brenda!

The process was seamless from start to finish. I made my payment online. I was very pleased when I received my furniture months ahead of schedule. It was a pleasure to work with Brenda G.

We had a great experience purchasing our sofa from here. Easy and organized. Awesome service. So glad we went to Ashley’s!!

I got good furniture and the service was good also

Sales Representative Brenda Gaines was very professional. She had a great sense of style and thorough knowledge of the merchandise. She helped me select the perfect pieces to buy to make my new house a place of comfort and style. I would have never been able to put it all together without her expertise. Ashley furniture was a one stop shop for everything I needed to furnish my home. A pleasant experience all around. Will definitely be a return customer.

Unable to give it ZERO stars.All the products at this location are terribly made. Will deliver broken items and take half a year to make up for it.

Has some major concerns bc very sick with COVID and Joe the district manager was very understanding and on top of helping me. Amazing person running that team, thank you Joe.

Best customer service I’ve had in a long time. Anthony was awesome! He was very helpful, honest and his customer service was excellent. I went into Ashley furniture just to look around and I ended up buying two bedroom sets! Prices are great also. Please ask for Anthony, he will not disappoint you.

Very happy with selection and excellent customer service! Daniel was extremely knowledgeable and helpful!

I recently got a sofa bed. Chair w/ ottoman and a Love seat the corners of the the furniture at the very bottom were ripped only had it a few months and the cushions are messed up. Their all lopsided and uneven the fabric inside is balled up inside. Disgraceful. All the money I spent. I dont recommend. Their quality. Its cheap....

I've been to several Ashley home stores and other furniture outlets. This location was quite disappointing as there really wasn't a single item which caught my attention. They seemed to have an overabundance of table sets and not so much cushioned living furniture.

We had a fantastic experience with Anthony at the Conshohocken store. He was knowledgeable, friendly, and helpful!

Heather made the furniture buying experience very enjoyable and personal. She's patient, knowledgeable, and understands the customer's needs and wants. Because of my experience with Heather, not only will I return to Ashley but I have already told people to go to your store and ask for Heather. Heather is THE icon of customer service.

Finishing our basement and we wanted a new table. Vicki was super helpful. She gave us the space we needed to evaluate our options and answered all of our questions. Vicki went above and beyond to help us pick the perfect piece for our home. We highly recommend Ashley Furniture and especially Vicki.

If I could give zero stars I would. Purchased a sectional from them over a year ago. Manual Recliner broke on it so we call customer service to have a technician come out and fix it as we purchased the warranty. Got told after arguing back and forth that we never purchased the couch there so again I take pictures and tell them this is what they delivered. Come to find out that Ashley’s manufacturing company made our couch wrong. We were never suppose to have a manual recliner. Everything was suppose to be electric. Finally get told after sending 20+ photos of the couch that they will reorder the couch that was made wrong in the middle of September. End of October I Called to check status they never ordered it. Spoke with Janay from customer service she stated she would order the part and it would come mid-November and keep us updated if any change and for our inconvenience we would receive a credit on our Wells Fargo bill. When I call it’s literally like I am back to square one. The Right hand does not know what the left hand is doing. I leave voicemails and emails for Janay and I receive no response anymore. She said the credit would show in the following billing cycle and it hasn’t. I have called and fought since April and now it is November and we still have a broken couch that we should have never received and no credit for the trouble Ashley has put us through. It’s getting to the point where we will never buy another thing from Ashley/take it to court if they don’t fix the issue they caused. So frustrating especially when we had a great experience with the sales associate who sold us our furniture.

Great furniture store good prices

Jim Kennedy was extremely rude. Couch is being delivered 4 weeks after he said it would. And he couldn’t even apologize about it.

My husband Pat and I stumbled into Ashley furniture tonight hoping to lay on some beds to get an idea of what type of mattress we would like to eventually purchase. I typically do not like to work with sales people on the floor as I sometimes feel pressured. When we first came in Anthony was excited to greet us and enthusiastic to show us the different options. His approach of showing us the beds and what Ashley furniture had to offer was more for our own knowledge rather than trying to push a sale. When Anthony showed us the power base options we immediately started to plan what movie we were going to watch from our bed. Anthony made the experience fun and enjoyable and we really felt like we accomplished a huge milestone in our own personal relationship after leaving the store. Anthony had a ton of knowledge on the options and really pinpointed what would be best for my husband and I. We are so excited for our new bed and we cannot wait to get the phone call from Anthony to plan the next step! Thank you again Anthony for all of your help and encouragement!! We honestly could not have made a better choice!

I bought a sectional on August 22 and was told delivery would take 6-8 weeks, putting it around Oct 3-17. On Sept 11, I got a voicemail from the sales associate stating that I should get the sectional at the end of the month and I would be called with any updates if something changes. On Oct 2, I called for an update and spoke to the sales associate. I was told that two of the three pieces came in and it should be in the following week. On Oct 19, I called again to check the status as I have not received any further updates from Sept 11 despite what was stated in the voicemail. Now I’m told that I’m waiting on all three pieces and to expect delivery third or fourth week of November.

I'm disappointed that the store really didn't have much to offer, but understand that things are listed online nowadays

Worth a look. Mostly couches and dining tables. Long wait for deliveries currently.

SO ACCOMMODATING. THE SALES PERSON HEATHER IS,PATIENT AND KIND,AND IS GREAT AT JOB. GREAT JOB HEATHER !!!!!😁

Excellent!

Anthony could not have been more helpful. He was super friendly and knowledgeable. He answered all of our questions and helped facilitate the process. He made our buying experience more enjoyable. We will definitely be back!

Happy i got my tv stand

I am incredibly disappointed in this store. I bought a sectional couch about a year ago from this location. They originally sent us a portion of the sectional that was broken and appeared to have been opened already by another customer. After multiple days of calling and complaining they eventually replaced the piece. The couch has held up decently other than the lack of structure to three of the four back cushions a result of them being incorrectly made. I recently went to clean the back cushions of the couch. Upon unzipping the covers I found that three of the four cushions had no insert and were just stuffed with stuffing. I called customer service multiple times, providing pictures as requested. I finally got a callback and was told that "this is how they are made now". So apparently they are no longer made with inserts they just unzip the cover and throw some stuffing in. In addition, one customer service representative suggested I just remove the stuffing to wash the cover and then put it back in. The three cushions without the insert no longer hold their shape after only one year. For a place that prides itself on quality furniture and customer service, their response and willingness to fix this issue of a lack of quality is disappointing. Their solution to the problem is to send out a technician to stuff the cushions again, this will not fix the issue that the cushions were made incorrectly in the first place and need to be restuffed frequently without the ability to remove the insert and spot clean as recommended. I completely understand that mistakes are made in manufacturing but the way this has been handled is absurd and unacceptable. We will not be purchasing from Ashley furniture again. See attached photos. (the insert on the right is removed from the cover of one of the cushions, while the cushion on the left when unzipped does not have the insert just a ton of stuffing).

I am incredibly disappointed in this store. I bought a sectional couch about a year ago from this location. They originally sent us a portion of the sectional that was broken and appeared to have been opened already by another customer. After multiple days of calling and complaining they eventually replaced the piece. The couch has held up decently. However, my wife recently went to clean the back cushions of the couch as we are expecting a baby and want to deep clean prior. Upon unzipping the covers she found that three of the four cushions had no insert and was just stuffed with stuffing. She has called customer service multiple times, providing pictures as requested and is repeatedly told someone will call her back. It has now been a week and no one has called. She has asked to speak to supervisors and managers with no success. In addition, one customer service representative suggested she just remove the stuffing to wash the cover and then put it back in. This is absolutely unacceptable and should have been rectified immediately as the pieces were clearly not made correctly. We will now have to go to the store to present them with the cushions to try to find someone to rectify this issue. We completely understand that mistakes are made in manufacturing but the way this has been handled is absurd and unacceptable. We will not be purchasing from Ashley furniture again.

Representative told us that our order will take months to come

Anthony was so helpful! I came in today after finding out that the couch I ordered from another local furniture shop was being pushed back (AGAIN!). Anthony was kind, attentive, and made sure that I found exactly what I was looking for at the price I wanted to pay. I cannot say enough nice things about Anthony. I will never shop anywhere else again. Go visit Anthony at Ashley Furniture Conshohocken!!!

Wonderful! Just what I wanted. Joe and James were great.

Beautifully well-thought-out for plans nicely laid out products not quite sure where they are made or if their actual leather a bit pricey

Went to look at sofas, & attended to by Heather who was everything one would expect from a sales associate. She was good enough at what she was there to do, and we purchased a new sofa. Thank you Heather & Ashley Home Store. THANK YOU!

Like everyone else I would not give any stars if I had the option I purchased a sectional sofa on the 3rd of July and I was told that my furniture would take some time due to Covid so they gave me expected delivery time of the first week of August I am now calling the store on the 6th of August just to get and update when I called earlier the women who picked up could not find my purchase in the system so I told her I would call back with my receipt. I called back later in the evening when the sales associate picked up he immediately knew what I ordered I didn’t not give him and information not even my name he then continued to tell me the sales associate that I worked with is no longer with the company and I asked what did that have to do with my purchase he then said he would have called you to give you updates then he went on to say that my furniture would not be delivered until the end of September I am furious because I don’t feel nothing with a wait for delivery should even be sold due to the fact that there are no accurate times and dates for the warehouse.

I was looking for a dining bench. My online search took me here. I headed over. Parking: private lotStore: Clean. Workers wore mask. Service: Nice. They offer customers water. The manager was very nice. Joe assisted me and was very nice and knowledgeable. Deborah is the woman who handles the money transactions. Although she was being overworked (The store was very crowded) she was polite and tentative. Over all, my experience was good. I&'d shop here again.

I was looking for a dining bench. My online search took me here. I headed over. Parking: private lotStore: Clean. Workers wore mask. Service: Nice. They offer customers water. The manager was very nice. Joe assisted me and was very nice and knowledgeable. Deborah is the woman who handles the money transactions. Although she was being overworked (The store was very crowded) she was polite and tentative. Over all, my experience was good. I'd shop here again.

Bought what was supposed to be a leather sectional sofa. Bought a warranty to protect our investment. After 3 years the leather( plastic) split on the seat, armrest, and on the back seat cover where your head rest. In February made the first claim. Because of covid19 the repairman couldn’t come till June 2 2020. Put on new seat cover said he would order new pieces. In August was told Ashley will not cover other pieces today I was just told now the manufacturer stop making the leather(plastic) sectional sofa. A lady named Ann was the customer service person I spoke with today and is the only person from Ashley that told the truth to me. Will never shop at Ashley again and will let everyone we know look somewhere else.

We have bought several items from Ashley furniture. Everything was delivered and assembled in a timely fashion. After 2 years, our couch has stood up really well. We just purchased a bedroom set and Dinning Room set. Vincent was extremely helpful and personable. He knew the product well and was not pushy. I highly recommend Vincent as your sales rep.

Had an excellent experience in this store and much of the credit goes to your superb sales associate, Heather. It did not take long for us to have a comfort level with Heather. She knows the merchandise and understood what it is that we wanted. She is professional ,very friendly and understands her customer - we felt like we have a personal furniture buyer assisting us! Heather has a keen eye for color and style. We not only would return as customers but very much would recommend returning to this store with Heather as the sales associate.

After having Bobs call me and state the day of my furniture delivery that my couch was on back order till then end of summer, I decided to give Ashley's a try. I am SO glad I did! Anthony got me what I wanted and at a great price AND within 2 weeks I had my couch! Anthony is a great sales rep and really deserves a raise. He went our of his way to check everyday on the status of the couch delivery and even helped me pick our a matching chair! You will not be disappointed! Just make sure to ask for Anthony!

Horrible customer service agent that answered the phone. I asked a simple question regarding delivery and she blatantly lied. I didn’t catch her name but she is the old women behind the plexiglas with the short hair. Will NEVER come back here. They are all about lying

I purchased a dining set from this location, shortly after we noticed that the chair backs were unsteady and felt like they were going to snap, my husband looked inside after flipping them upside down and saw that the wood was completely rotted. I went back to the store to see if I could get some new chairs- either replaced or some sort of discount- because I didn&'t purchase the extra protective plan and wasn&'t within warranty they refused to do anything to assist, even if that were a small discount to purchase new chairs. The staff was nice but ultimately were unable to assist. Frustrated and don&'t think I will be purchasing more chairs here.

I purchased a dining set from this location, shortly after we noticed that the chair backs were unsteady and felt like they were going to snap, my husband looked inside after flipping them upside down and saw that the wood was completely rotted. I went back to the store to see if I could get some new chairs- either replaced or some sort of discount- because I didn't purchase the extra protective plan and wasn't within warranty they refused to do anything to assist, even if that were a small discount to purchase new chairs. The staff was nice but ultimately were unable to assist. Frustrated and don't think I will be purchasing more chairs here.

Heather is great.

Found a great chair, called in advance to ask questions, came in to meet with sales rep, everything went super-smoothly.

Recently went to Ashley HomeStore to purchase some new furniture and the service was amazing. If you go please request Anthony to show you around he has great knowledge of the pieces in the store and he is passionate about what he does.

Wonderful experience. Rez was very helpful And patient helping us find furniture to fit the dimensions of our room.

I wish that I could give a review without having to pick 1 star. That’s how horrific this experience as new customer has been. I spent over 2000.00 on 5/17/20 for furniture, that I should have known better to at least sample first however, this being Ashely’s furniture and having “expertise” I figured it was a trustworthy company. I received nothing but broken furniture and have yet to receive my sofas & bed. I ordered online having good faith in this company to only be scammed. There is no one to answer customer service calls “due to COVID”, how convenient. Now that you’re open, at this point tomorrow, morning I will arrive at your location with the police to obtain my refund.

I'm very happy with my new furniture.

Our experience with Ashley was totally fine. We purchased the Jinllingsly 3-piece sectional with ottoman from the Conshohocken location in early February 2020. The store is big, clean, and prices are clear. There's the typical furniture salespeople lurking, but our salesman was Tim Corley, and he was helpful and not pushy whatsoever. They price-matched the sofa to a cheaper one listed on another website that wasn't Ashley with no issue whatsoever (check online for cheaper prices before you buy in store!!), and the check-out process with Tim was simple and clear. They even split our order into two shipments because the ottoman wouldn't be available until two weeks after the couch. The only issue we had was the couch was slightly too big for our front door (our fault since we underestimated the size of the couch) so they had to reschedule the delivery for a disassembled couch which would then be reassembled inside our home for an additional fee ($225 in cash). I wish this option had been presented at the time of checkout and we would have just chosen that to avoid any issues since our home is older with narrow doorways. However, all in the all, this location was great, salespeople were friendly, the delivery was on-time (they called when they were 20 minutes away) and the tech who reassembled the couch was great.

Jim is a great salesman. He searched high and low for a new set after I changed the bedroom set I had already purchased. He didn't seem bothered that I wanted to change to something else I liked better.

Just go through online. You’ll get ripped off if you go here

Would have given zero stars but not an option. Salesman was nice but customer service (people at desk and answering phones) was horrendous. Was told would call back in 30 min, after 2.5 hrs no call back. Spoke with “Jeffrey” Conshohocken store who was rude and kept calling me by wrong name. Kept changing the info he was giving me. Matt the manager was no better told me Friday night furniture would be delivered Saturday. Put out old furniture outside and then no delivery Saturday! Matt had no answer except that it wasn’t his fault. Finally we just cancelled our order because couldn’t trust them. Stay away, at least from this location. Nightmare begins once you place your order.

Clean store. Lot's of great looking furniture. Comfortable bathroom to take a dump.

If you have a furniture claim for the protection plan that they sell you, you spend hours on the phone on hold trying to get a hold of there customer service center which is a franchise. Their sister company Value City Furniture of New Jersey and the parent company is Crest Furniture Inc. So this whole time your thinking you bought from Ashley but really you got it from someone who is owns the Ashley name. So to my point, after spending hours on hold to finely get someone, most likely they are going to deny the claim and tell you that it is from customer neglect.

Rich helped us pick a phenomenal wrap around couch and what a deal. I actually felt good about my purchase.Can't wait for the free delivery! Got 5 year kick butt warranty too.

the only thing this store has going for them is that they are consistantly INCONSISTANT. the only person i can actual talk to is Deborah who is a saint. after 2 months (yes thats correct) an expensive couch that was suppose to be "durable" as sold to me by the salesman, looked like i owned it for 10 years. their protection plan is garbage after multiple attempts to have them fix the issues, they have STILL yet to do so. Fought for a refund ended up with a reselection and the new furniture came defective. waiting for my FULL REFUND!!!!!

Very friendly and courteous. We found exactly what we where looking for.

Great experience. Patient and very helpful!

Sales gentleman was great. Helpful, not pushy ,gave us time and space to check things.answer all questions. Friendly, helpful.

I don't really like ANY new furniture, but for the prices this place seems OK

3rd time buying from Joe Gallo @ Ashley in Conshohocken I am always treated with Respect and great service.

The store managerJoe Gallo was AMAZING!!

Buyer beware! This place is awful. I ordered a sofa that they were unable to deliver to me because it was out of stock. The canceled the order but they have yet to return the money to my credit card. I placed the order 8 weeks ago!! I have followed up by phone numerous times and each time I am told "the manager will call you back". Horrible customer service.

Amazing service and low pressure atmosphere. We shopped around and were thrilled to go back to Ashley where we were treated better. So knowledgeable and helpful without being pushy. Much appreciated, highly recommended!

If I could give this location a million stars I would!!!!!!!!!! ANTHONY was phenomenal!!!! He was sooooooo patient with us and gave us a VIP Experience. Hands down, the best sales representative I’ve had in a long time!!!!!!!...and Joe, the manager, AMAZING!!! He was incredible. If I could give them a big, fat kiss, I would!!!!!!!!

Not bad, depending on what you're looking for!!

We got a couch and love seat 50% off! Heather was amazing! She found exactly what we needed!

I’ve purchased a total of 5 major furniture items from Ashley furniture. Two couches, a dining room table, three side tables and a Bed. The furniture looks nice and it feels good to sit on/use, But God bless you if you ever have to deal with “customer service”. There is not enough patience in the world to deal with some of these people. It is a nightmare every time single time we have to call because they don’t actually want to fix the problems associated with their products. When you purchase furniture they sell you a warranty, but when try to use that warranty you have to deal with EXTREMELY RUDE staff who does not listen to your concerns and can be extremely short as if your burdening then in some way. They are better off just saying all sales are final because that is the attitude they have after you purchase an item . It’s Unfortunate to get treated so poorly In a place you spent so much money at. I will be purchasing my furniture from Raymour and Flanigan or another furniture store from this point forward. Addendum: 11/24/19 On top of what I said above, Ashley furniture sent the wrong piece in the mail because they were not listening to what we were asking them for , Or paying attention to the pictures that we sent them. Smh

Was absolutely floored with how polite and helpful Heather( a rep who helped us) was. No pressuring at all. Very friendly and answered any and all questions I had, especially regarding price differences on the floor vs online. Would 100% shop here again.

So i went shopping @ashley furniture (Conshohocken store)meet the most wonderful sales associate named Heather. She was absolutely amazing service was a1 she was extremely attentive to my needs. Bought the most beautiful pieces. Love this store service never disappoints this is my 4th time shopping with them.

Ad said sofabed at a fair price and free shipping. No sofabed on showroom floor. Boss said price in add was a corporate ad and had to order on line. Then said I could get price, so I agreed. Would take six weeks. Invoice printed for me to sign, my fault did not read carefully. Read it at home and sales price listed but shipping brought it up to the amount of store price original. When I went in to cancel was told no cancellation after signed. So be sure to read carefully before you sign. By the way, sofa is hard as a rock.

Excellent stress-free shopping. Anthony gave me space to look around while remaining attentive.

We bought our bedroom set and mattress from Ashley Homestore and had a great experience. Our salesman Anthony was super knowledgeable and completely low pressure. He also made sure that we got the best deal possible on our furntiture and mattress. I would reccomend asking for him if you come in!

I ordered two full size beds three months ago and patiently waited for Ashley Furniture to get their stuff together . Finally the delivery date has been set . However, one day prior to the delivery I received a call from their representative who said that one of the frames was broken in the warehouse and thus I will have only one bed delivered . The representative also doesn’t know when they can deliver the other bed. My children are sleeping on the mattresses on the floor. It’s concerning that it’s going to be cold soon and sleeping on the floor is not such a good idea. So much for three weeks we were initially promised by Ashley Furniture. Never again. Thus is unacceptable

Very helpful, efficient and thorough.

Always a great experience at this store. My husband and I buy everything from this Ashley’s location. Thanks to Anthony for helping us out from the second we walked in and stood with us for every step in selecting all our furniture items. Great customer service. Will come back again. Thanks!

I found furniture the I liked, service excellent so far.

Hi,I recently shopped at Ashley Furniture and I have to tell you the service was Fabulous and Heather helped me multiple times when I visited the store. Heather was prompt, knowledgeable, and very inviting and willing to help......that really means a lot when I'm spending money I would usually spend elsewhere,but I think Ashley will be my new Furniture store and I have been recommending this store as well. Furniture is Good quality and sales are great, I saved slot and am very happy.... Cudos to you Heather and Ashley Furniture!

***AVOID THIS STORE*** I had a couch delivered 8/7/19, two weeks later the entire frame of the couch had BROKEN IN HALFf. I've made multiple calls, and multiple complaints in which Customer service said there is nothing they can do to expedite replacing the couch. So, its not been 5-6 weeks and I still have a broken couch sitting in my living room. They do not stand behind their product and their customer service team was completely unprofessional. I had to call back multiple times (because their managers do not answer calls?) and they just told me there was nothing they can do. Please do yourself a favor, and stay far far away from this store.

Mark was great and assisted me as soon as I walked through the door.

Had a great experience here. The sales made the visit worth it. Also staff here are super friendly and willing to take their time to make their customers happy. Will be back to buy more furniture :)

Very poor customer service. Never answers the phone. I wish that I would have checked Yelp before placing my order. Why all of those 1 Star reviews? I ordered a Berringer Dining Table, beautiful, but it arrived damaged. I made the request to have it returned on a Friday a week ago. It was supposed to be picked up by UPS on Monday. That Monday has never come. I have made numerous attempts to call; 52, 13, and 3 minute waits on the phone. When I called Crest Furniture, they asked them to call me. Kyra did and made promises. Today is 9/21/19. The table sits in by building foyer. I don&'t know how they will allow me to keep it there. This is very bad service. I would like to order another table, but they have left a very bad taste in my mouth for them. Their service stinks! There is no other way to describe it.Good luck shopping with them.

It's so close to home DEPOT and zBJ's

Great selection of furniture and good deals. They helped make the dew sign process easy.

Anthony was great! He showed us many different options and explained all of the details. We are very happy with our purchase!

We were greeted by Stephanie N., who provided us with an excellent job of showing us the pros and cons of the mattresses and power bases. After making our choice, we met the store manager, who was very engaging and professional. This was an excellent shopping experience.

Great service everyone is very friendly, Todd is an amazing salesperson! Helped out tremendously!

There's always some kind of deal or sale going on. Was going to order a couch online, but going in simplified it.

Anthony was great, waiting for furniture on the 1st, will rate again.

Associate was really nice and helpful bed was supposed to be on Monday. I never got a call so I called yesterday and they told me they would call me in the morning to schedule a delivery date still no call.

Products missing, replacements damaged. 8 weeks + to get a lampshade.

This review is regarding a product not this. store location. I purchased a Calion sofa and love seat. The description stated High-resiliency foam cushions wrapped in thick poly fiber. That only seems to pertain to seat cushions not the decorative pillows or the back cushions. The filler for all the pillows and back of the sofa and love seat for a lack of a better term it looks like steel wool. The online description doesn&'t specify that there are different fillers. This is disappointing since its not sturdy and doesn&'t hold it&'s shape. This means I will need to replace the filler since it not going to hold it&'s shape. I always read product description since I tend to purchase online.After the sofa & love seat was delivered there is no way I can replace the filler. I wouldn&'t recommend Clarion sofa & love seat.

This review is regarding a product not this. store location. I purchased a Calion sofa and love seat. The description stated High-resiliency foam cushions wrapped in thick poly fiber. That only seems to pertain to seat cushions not the decorative pillows or the back cushions. The filler for all the pillows and back of the sofa and love seat for a lack of a better term it looks like steel wool. The online description doesn't specify that there are different fillers. This is disappointing since its not sturdy and doesn't hold it's shape. This means I will need to replace the filler since it not going to hold it's shape. I always read product description since I tend to purchase online.After the sofa & love seat was delivered there is no way I can replace the filler. I wouldn't recommend Clarion sofa & love seat.

Excellent experience from start to finish. Dan was very professional and helpful!

We are first time buyers at Ashley furniture the service we received from Antony is amazing he is a very nice person good with his customers well mannered always smiling we purchased our living room and dining room we thank you very much Antony wish you success Gunay 𝘍𝘢𝘮𝘪𝘭𝘺

I am severely disappointed in the service I received at this store. I purchased a sectional and ottoman from the ashely furniture on 3/9/19 and finally got it delivered 3/31/19. It wasn&'t a great experience from the start. I had called in to get pricing and spoke to Carlyle so when I went to the store, I kept working with him. He knew we were interested in one couch because we wanted the cuddler option and he said okay, look around and I&'ll check in with you. We walked around and still wanted the couch because we thought that was the only one with the cuddler. None of the floor pieces had it showing as an option. About halfway through our order (no cards have been swiped), Carlyle mentioned that another couch had a cuddler option and just wasn&'t shown with it on the floor but brushed it off because we had already started on the other one. That was my first indication that he didn&'t really care about our sale. We finished the transaction and Carlyle told me someone would call me the next week to set up delivery on the 19th. I called them on the 18th because no one called me and they said it was delayed until the next week and that they don&'t deliver to my area everyday - only fridays and sundays. I asked why I wasn&'t called about the delay and why no one told me about the delivery dates until then - Carlyle brushed my questions off and said I would get a call Tuesday the 26th to set up delivery for Friday the 29th. I got a call from Kim on Wednesday - I guess Carlyle had no time for me anymore - saying it was delayed again. Kim was very nice and helpful but overall I just would never shop here again. It was delayed again for another two days - this whole time we are living without a couch - first world problems I know. I looked closely at the ottoman and noticed that the legs were all dinged up. Customer service kindly sent me new legs and offered to come put them on. We didn&'t have them put them on because it&'s easy enough but they sent new ones fairly quickly. We were offered a gift card for our troubles, which is appreciated but again I don&'t want to ever shop there again.

We came into the store today just to get some ideas. We met Todd and he took the time to listen to us and understand what we were looking for. He was very knowledgeable on the furniture and mattresses and we ended up purchasing an entire bedroom set and mattress.

I had such a wonderful experience the first time I purchased a mattress there that I just went back for a second mattress in less than 2 weeks.. The manager, Joe Gallo was very informative and was very conscious of staying within my budget. The atmosphere was warm and friendly. Truly a great experience.

Great selection of furniture at great prices! Anthony was a no pressure salesman.

This review is specifically for ASHLEY CONSHOHOCKEN-PA The staff is pathetic and is not fulfilling their commitment at all . My order was including a free bike and I have been waiting for last one month for that bike. Store manager JOSEPH is not even giving any date for bike delivery. After one month of wait , he is saying that it is gonna take another 2-4 weeks . Joe told me very rudely that .. THEY DONT EVEN CARE FOR REVIEWS . But I am hoping someone else in ASHLEY will definitely see it and respond.. This is a black mark on Ashley’s customers service. DO NOT fall for attractive offers you see in store . You will never get it . I would recommend everyone not to visit ASHLEY CONSHOHOCKEN PA Store.

I visited this place several times to furnish my first apartment. Dan was very helpful and the prices here are great! I would recommend.

I recently purchased a sofa and sleeper sofa from Ashley’s Furniture. They did a price match and I was told that delivery would be free. A few hours later l receive a phone call saying that the sales associate made a mistake and that I have to pay the delivery charge. Initially I got the protection plan because the delivery charge was free, I asked if I could get the protection plan for free because the associate messed up. I was told I could not and that I could drop the protection plan and just pay for delivery. The protection plan was $129 and delivery was 150.99 and so I still owed about $22. Of an associate makes this kind of mistake, there should be compensation. So disappointed and won’t be shopping there again.

Had amazing experience buying furniture here. Heather and the store manager helped us pick the right furniture. They have lot of options and selections in store. Would definitely go back.

Ask for Todd. He gives great service unlike other employees.

Disclaimer this is a two part review. First part is regarding a online purchase. Calion Sofa & Loveseat great price online but the description is not transparent . Please see actual email below. I purchase a Calion sofa and love seat and the description stated High-resiliency foam cushions wrapped in thick poly fiber. That only seems to pertain to seat cushions not the decorative pillows or the back cushions. The filler for both the pillows and back of the sofa and love seat for a lack of a better term looks like steel wool. The online description doesn't specify that there are different fillers. This is disappointing since its not sturdy and doesn't hold it's shape. This means I will need to replace the filler since it not going to hold it's shape. I always read product description since I tend to purchase online. You may want to update the description online. I just wanted to share that tid bit before I post on YELP. Ok, fast forward to today 06/25/19 Ashley Furniture CS dept caledl me on Sunday (fast turn around kudos). I called today and suggested they be more transparent describing merchandise online. The furniture has a 1 year warranty but you have to report any issues or concerns within 7 days. CSR stated that I would need to wait and see. With my luck it will bottom out in a year and a day. The price was GREAT but if it turns out to be disposable furniture I have a plan B. The craft store sells Poly-Fil that can replace the steel wool if it starts to go. OH FYI delivery was super fast on the sofa and loveseat they said 5-6 weeks. I think it was 1-2 weeks. 2 This review is about Leahlyn Dining set. Again great price online this is a solid dinning set well made I love it. There was a snag the table top was damaged during transport, but to be fair CSR had a new table top delivered the next day!! The current issue is the damage table top has not been picked up. I was given 3 different pick up dates, it's taking up space on the patio. I wrapped with a tarp since it's been raining so much lately. Don't want the box to get wet and fall apart when/if UPS picks up. I have decided if it's not picked up by Friday it's going in the garage. I have emailed Ashley Homestore several times so they know the TT has not been picked up, balls in there court.

Finally writing this review after about a month of trying to resolve this amicably. I First went to Ashley in late April 2019 to furnish a new house and it’s entirety. I knew what I wanted as far as furniture and already picked out everything online but went into the store in April because there was a sale. The majority of the furniture was going to be delivered but I did find three lamps that I liked and was told that I could bring these home. After paying for all of the furniture with a check I was then told that I couldn’t take the lamps with me because I had to wait for the check to clear. I then had to cancel that check that was written and write a separate check for The furniture that was going to be delivered and use a credit card for the lamps. Ciara who helped ring up all the furniture then went to get the three lamps off of the showroom floor and as we are walking out a manager stopped us and told us nothing is allowed to be taken out of the store. We then had to go back and get our money back and re-write a third check to ensure that these would all be delivered. I should have just canceled the whole transaction here. As this would show how the rest of the experience would go. I requested that the furniture be delivered mid to end of May and was told that that wouldn’t be a problem. About two weeks later Ciara called to say that it wouldn’t be available until the first week of June and we settled on a date of June 4 for delivery. Ciara then called on June 2 to tell me that she had good news and bad news. The good news was that some of the furniture was ready for delivery 104th but the bad news was that some of it was not an wouldn’t be ready until June 8 or ninth. I would not be receiving my dining room chair or the matching server. The table would still come though. All of the furniture that she said then arrived June 4. The problems continued here when several pieces arrived defective or damaged. The chaise lounge on the couch was ripped, a nightstand had a large scratch, the dining room table had a much larger scratch, and a drawer on this table was completely broken. The island I ordered also came with out any of the drawers or shelves. The guy who delivered the furniture immediately placed me on the phone with the tech who said that these pieces would be ordered and delivered to my house. In the next two days a different representative from Ashley called to say the missing furniture now May not be available until the end of June. I told her that this was absolutely unacceptable and then I was having a housewarming party June 22 and I had told Ciara this the day I bought the furniture when she assured everything would be there in time. She was able to move some things around and magically the furniture was now ready for a delivery date of June 11. I have been completely unable to reach Ciara since ordering this furniture. Presumably her commission is made and she no longer cares. In the meantime I did not receive any of the pieces promised by Ashley that were missing or broken. I did eventually get them around June 12. I then had to make several calls and leave three or four messages with the furniture Doctor Who was supposed to fix everything before I got a callback. When the tech from the furniture doctor came last Thursday (6/20) he only had an order to put the shelves in and fix the chaise lounge. He knew nothing of the table. Here we sit June 22 and I still do not have my table fixed and I find new problems with the furniture each day. I have had to make all the phone calls to Ashley. My messages are never returned and I repeatedly have to call. I am not sure I will ever get um table fixed which is extremely disappointing. I would never recommend Ashley as a company and certainly not the store to anyone. This is been an absolute disaster.

Finally writing this review after about a month of trying to resolve this amicably. I First went to Ashley in late April 2019 to furnish a new house and it&'s entirety. I knew what I wanted as far as furniture and already picked out everything online but went into the store in April because there was a sale. The majority of the furniture was going to be delivered but I did find three lamps that I liked and was told that I could bring these home. After paying for all of the furniture with a check I was then told that I couldn&'t take the lamps with me because I had to wait for the check to clear. I then had to cancel that check that was written and write a separate check for The furniture that was going to be delivered and use a credit card for the lamps. Ciara who helped ring up all the furniture then went to get the three lamps off of the showroom floor and as we are walking out a manager stopped us and told us nothing is allowed to be taken out of the store. We then had to go back and get our money back and re-write a third check to ensure that these would all be delivered. I should have just canceled the whole transaction here. As this would show how the rest of the experience would go.I requested that the furniture be delivered mid to end of May and was told that that wouldn&'t be a problem. About two weeks later Ciara called to say that it wouldn&'t be available until the first week of June and we settled on a date of June 4 for delivery. Ciara then called on June 2 to tell me that she had good news and bad news. The good news was that some of the furniture was ready for delivery 104th but the bad news was that some of it was not an wouldn&'t be ready until June 8 or ninth. I would not be receiving my dining room chair or the matching server. The table would still come though. All of the furniture that she said then arrived June 4. The problems continued here when several pieces arrived defective or damaged. The chaise lounge on the couch was ripped, a nightstand had a large scratch, the dining room table had a much larger scratch, and a drawer on this table was completely broken. The island I ordered also came with out any of the drawers or shelves. The guy who delivered the furniture immediately placed me on the phone with the tech who said that these pieces would be ordered and delivered to my house. In the next two days a different representative from Ashley called to say the missing furniture now May not be available until the end of June. I told her that this was absolutely unacceptable and then I was having a housewarming party June 22 and I had told Ciara this the day I bought the furniture when she assured everything would be there in time. She was able to move some things around and magically the furniture was now ready for a delivery date of June 11. I have been completely unable to reach Ciara since ordering this furniture. Presumably her commission is made and she no longer cares. In the meantime I did not receive any of the pieces promised by Ashley that were missing or broken. I did eventually get them around June 12. I then had to make several calls and leave three or four messages with the furniture Doctor Who was supposed to fix everything before I got a callback. When the tech from the furniture doctor came last Thursday (6/20) he only had an order to put the shelves in and fix the chaise lounge. He knew nothing of the table. Here we sit June 22 and I still do not have my table fixed and I find new problems with the furniture each day. I have had to make all the phone calls to Ashley. My messages are never returned and I repeatedly have to call. I am not sure I will ever get um table fixed which is extremely disappointing. I would never recommend Ashley as a company and certainly not the store to anyone. This is been an absolute disaster.

Finally writing this review after about a month of trying to resolve this amicably. I First went to Ashley in late April 2019 to furnish a new house and it's entirety. I knew what I wanted as far as furniture and already picked out everything online but went into the store in April because there was a sale. The majority of the furniture was going to be delivered but I did find three lamps that I liked and was told that I could bring these home. After paying for all of the furniture with a check I was then told that I couldn't take the lamps with me because I had to wait for the check to clear. I then had to cancel that check that was written and write a separate check for The furniture that was going to be delivered and use a credit card for the lamps. Ciara who helped ring up all the furniture then went to get the three lamps off of the showroom floor and as we are walking out a manager stopped us and told us nothing is allowed to be taken out of the store. We then had to go back and get our money back and re-write a third check to ensure that these would all be delivered. I should have just canceled the whole transaction here. As this would show how the rest of the experience would go.I requested that the furniture be delivered mid to end of May and was told that that wouldn't be a problem. About two weeks later Ciara called to say that it wouldn't be available until the first week of June and we settled on a date of June 4 for delivery. Ciara then called on June 2 to tell me that she had good news and bad news. The good news was that some of the furniture was ready for delivery 104th but the bad news was that some of it was not an wouldn't be ready until June 8 or ninth. I would not be receiving my dining room chair or the matching server. The table would still come though. All of the furniture that she said then arrived June 4. The problems continued here when several pieces arrived defective or damaged. The chaise lounge on the couch was ripped, a nightstand had a large scratch, the dining room table had a much larger scratch, and a drawer on this table was completely broken. The island I ordered also came with out any of the drawers or shelves. The guy who delivered the furniture immediately placed me on the phone with the tech who said that these pieces would be ordered and delivered to my house. In the next two days a different representative from Ashley called to say the missing furniture now May not be available until the end of June. I told her that this was absolutely unacceptable and then I was having a housewarming party June 22 and I had told Ciara this the day I bought the furniture when she assured everything would be there in time. She was able to move some things around and magically the furniture was now ready for a delivery date of June 11. I have been completely unable to reach Ciara since ordering this furniture. Presumably her commission is made and she no longer cares. In the meantime I did not receive any of the pieces promised by Ashley that were missing or broken. I did eventually get them around June 12. I then had to make several calls and leave three or four messages with the furniture Doctor Who was supposed to fix everything before I got a callback. When the tech from the furniture doctor came last Thursday (6/20) he only had an order to put the shelves in and fix the chaise lounge. He knew nothing of the table. Here we sit June 22 and I still do not have my table fixed and I find new problems with the furniture each day. I have had to make all the phone calls to Ashley. My messages are never returned and I repeatedly have to call. I am not sure I will ever get um table fixed which is extremely disappointing. I would never recommend Ashley as a company and certainly not the store to anyone. This is been an absolute disaster.

This store completely lied to me about my order & delivery. When I went to the store, I was really treated rudely by Troy, a salesperson. Very nasty & treated me like I was stupid. I knew what items I wanted when I entered the store. So in spite of this total jerk, I decided to purchase the items anyway. He committed dates for delivery & setup. That turned out to be total B. S. I just cancelled the order after speaking to the Manager, who seemed un-concerned about his salesperson's terrible behavior. I then ordered the same items on line, and received just as good a price, with delivery and a 5 year warranty. I would NEVER return to Ashley Furniture, and hope anyone reading this also does not ever buy anything from these charlatans.

Ridiculous prices

Great selection of furniture. Salesman was very knowledgeable and helpful. Good deals too.

The one star is for the customer service experience at this location only. I walked in and was looking for dining room set, sofa, love seat and 2 area rugs I picked online. I was able to find everything in the store myself, there were at least 5 sales people standing around. No one greeted me or offered any help. I was in the store for a least 30 minutes. This is why I shop online, then go to the store to look at the merchandise. The prices online were GREAT compared to the store. I am really happy with everything I picked online or the exception of the two rugs the colors were really off too light). The furniture seems to be sturdy and well made. Once home I purchased dinning room set, sofa and love seat online easy peasy. The dining room set is being delivery by UPS free delivery (never had anything this large delivered by UPS). Fingers crossed The sofa and love seat will take about 5-6 weeks (which is fine gives time to paint) the delivery charge was only $50. 00 they set up the furniture in the house and take away packaging. I'll check in once the delivery is complete.

Sales guy wasnt bad, he needed help and nobody was willing to help, delivery drivers sucked, let my dog out not once but twice and she almost got hit by a car.. store manager is nonexistent.. sofa delivered with minor damage but store manager won't return our calls.. this place should be embarrassed I've never been to a home store before and I'll probably not be back..

Cierra was very kind and friendly. She helped me find my sofa and love seat for our new home!

Kim and Cierra were great. Vince helped us on Sunday and he was wonderful too!!

Excellent service. Polite, upbeat, knowledgeable staff

Good store, no horror stories. Worked with at least 6 different sales people over 5 years of coming to this store. All the furniture is solid upper-mid tier. Usually they have sales going on. Never pay full price.

Ashley Furniture is a very friendly place to do your home shopping, great customer service

Will never shop there again! If want delivery fast or on time forget that or if you want good quality furniture do not go to Ashley's

Very helpful, gave us space to look when we wanted it and answered every question we had.

We walked into the store with a specific item in mind. Cierra greeted us and took us to the sleeper sofa we had picked out online. We were really just there to see it in person and try it out. Cierra showed us how easy it was to turn the sofa into a sleeper. She was really helpful and friendly and explained the delivery etc.

Bought a recliner. Excellent service all the way around from the salesman (Anthony) to the clerical (Leslie) to the managers (Carlyle and Joe G). The delivery team was on time and quick with a smile. I would highly recommend them!

I ordered furniture in January so I could get it in perfect timing for when I move in March. Apparently they &" keep it in the warehouse&" and you just need to call a few days in advance and it can be delivered when you are ready. So they said. I called a few weeks in advance and they said &" it&'s a popular couch and we have to find a warehouse that it is in and it won&'t be delivered until the 25th.&" I gave them my move in date weeks ago. Today we called to confirm the 25th and they claimed they said the week of the 25th and it won&'t be delivered until the 31st because they only deliver to my area 2 days a week. Ummm why was this not mentioned before? I am extremely frustrated and just canceled the order. I purposely ordered this months ago so I would have it exactly for when I moved in. Don&'t even bother going here. I had issues before when I got furniture here and decided to give them another chance, which I never should have.

Expensive but very stylish

Helpful, price matched, quick and nice!

Price and value, Cierra Dorsey, was an excellent sales person. Very helpful. Went to multiple furniture stores, and this was a great experience. Nice furniture, great prices.

I had a fabulous experience with my sales person named Richard. He was very accommodating did not push me one way or another but help me with what I had in mind. And he did the best he could to get the best deal for me as well. Thank you Richard! Nanette

I /we , my Mom and I had a great experience shopping! Rich was so helpful, had lots of patience 😂 with us! Explained about furniture warranty and if we had any additional questions he would be available to help.. offered his knowledge about different pieces . Will share my experience with friends and for sure suggest Rich to assist. Thank you

Tre was great!

Richard was amazing sales rep, easy, not pushy, guided through the process the right way, great guy! Thank you and I looked forward to working with him the future. Will def be coming back here!

Got a good deal, but it is going to take over a month for the item to even be available? Seems odd to display something you don't even have.

She really helped us to get squared out the process of buying furniture,explained all the details.kudos.keep it up

Great experience at the Ashley HomeStore in plymouth meeting! Richard Calderon was an awesome salesman. Can’t wait for our couch to come!

Ashley has many options for your home. The great thing is that the furniture isn’t cheaply made yet the prices are reasonable. The sales group is great, very knowledgeable. They encouraged me to shop around, visit the competitors, which I did. I ended up back there completing my purchase. Thanks!!!

So far I am so in love with all of my shopping experiences with Ashley both in store and online!

Big time buyers remorse. Merchandise is not quality and is overpriced Bought a couch, end table' and 2 chairs. End table was faded and door would not stay closed. One of the 2 chairs had bubbles in the material. End table was swapped out, still waiting on tech to contact us about repairing (bet it will need to be replaced) chair. Customer service is fair at best. Would NOT recommend.

Overpriced

The staff was extremely helpful. This is my location for all my future furniture needs.

I went to Ashley Homestore in Conshohocken and met Anthony, he was very helpful with everything, if you go there ask for Anthony, he will take very good care of you! Also ask for Carlyle, he was also very helpful!

Approached by 5 different salespeople during our 15 minute browsing stop. We politely responded to each offer that we are only looking around. The final straw was received when a salesperson stated that we were unapproachable. It wasn't said like a whisper, it was meant to be heard. Little did they realize that we had just bought a house and we needed to buy furnishings for almost every room. Maybe judging a book by its cover is still a bad idea? We will happily spend our 15k budget elsewhere.

We purchased a kitchen table here one day. Our salesman was Anthony and was really helpful throughout the process. I love the finance option they gave. Very happy with our decision

Super friendly staff...helped us pick furniture according to what we were looking for and recommend options on things that we weren't too sure on what we wanted.

Cierra was great. Very nice, let us do our shopping. And then was very helpful once we were ready to make our purchase. Would highly recommend her if you were looking for some new furniture

Carlyle was amazing. After doing some research online I thought I knew what I wanted and asked him some questions on the phone. I then came to the store to see the selected piece and lived it just as much. Had to discuss some details and return. Not once was he pushy. He gave me his info and told me to reach out if I needed anything. I called again that evening to discuss some financing he called me within minutes to discuss. I returned today to purchase and after detailing my measurements we realized we had to adjust the order but everything was so easy and seem less. Thanks for making this easy and painless I will be recommending you and this location.

Today I had the pleasure of working with a very nice Sales Rep by the name Vincent. He made are shopping exerience for a Living Room set go smoothly. If you go Ashley Furniture in Plymouth Meeting ask for Vincent 10's across the board. 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟

I can’t say how happy I am with Ashley furniture!! James is absolutely amazing and friendly and very helpful!! I recommend this place!!! 5 stars a definite!!!

Joe S was a great help. I highly recommend getting your next furniture purchase from him.

Great service and very friendly and knowledgeable staff.

Carlyle was fantastic! Helped me get the right mattress and adjustable frame without breaking the bank!

Had a great experience the other day. Anthony was great very helpful. He a great salesman. He didnt hound us. He came and checked on us everyone once and a while. He really knew his stuff.

Months ago we saw a piece we both like a lot. We saw it again today and the price was greatly reduced! Joe was very patient as we made our decision to buy it and the paperwork went quickly. Thank you Joe!

worst customer support i ever faced. i bought a recliner sofa and the recliner stops functioning in just one month. i tried to call customer service many times, but its also not functioning similar to my recliner.they are not responding to emails, calls, anything. really frustrated with their support and feeling regretted for making purchase in ashley.

Anthony was great! He helped my wife and I with everything. He made the buying and delivery process very easy.

Cierra was professional, efficient and friendly. Remember that I had been in earlier and exactly what I had looked at Great service!

We enjoyed today’s shopping experience at Ashley’s with Ciera! She greeted us at the door and let us know today’s deals and let us shop around. Once we determined which couch style we wanted she helped us to determine what would best fit for our living room area, she was very patient as we kept trying to rearrange potential pieces. At checkout, she and Denise were super friendly and they made checkout an enjoyable time. I also bought my bedroom set here back last year and I love how everything looks and the quality is great.

Anthony was fantastic helping us find furniture today. He answered all our questions and did not pressure us at all. If your shopping at Ashely’s in Conshohocken, ask for Anthony.

Anthony was very helpful in helping us find our first dining room table for our new house. He was very thorough and knowledgeable about the products and with his guidance we picked a able we just love. He was pleasant to work with and very personable. I am referring him to my family since they are looking for bedroom furniture. Thanks Anthony!

Very pleasant experience shopping at this location. James Johnson was super. Very knowledgable on the products. No pressure and just an all around great guy. We will shop there again when we need other items. The store experience rates a 5 star.

Cierra was really helpful when we were looking for a new sectional couch. They were also able to price match the online price which saved us a lot of money. Thank you!

So I went into Ashley just to look around...hoping to find a table to match a desk I have at home. Not only did I get an exceptional, killer price, I got top notch customer service. The staff, especially Anthony who was a tremendous help, are down to earth and relatable! My entire family has purchased from Ashley several times before and we will keep them as our "go to place" for quality furniture at great prices!!

Nice store, good selection. Price jacked up, like any other homestores. Nice customer service.

I had a great experience. I would recommend it to everyone

Anthony was delightful to work with during our visit. He was cheerful, polite, had great suggestions and was not overbearing or pushy. He has a great sense of humor. Although he was busy, he made us feel like we were all that mattered.

Jim was super helpful and easy to work with. I was able to order the chairs I came in for very quickly and without any trouble. My only problem is the price game that is played with the furniture. My husband and I have been loyal customers of Ashley for years—our entire home is furnished almost exclusively through this store. My dilemma is the day we ordered the chairs there was a sectional I was very interested in (Savesto 5-piece sectional, Ivory) and I just needed to double check the measurements in our basement. The price online was $1349 (and I had a 10% coupon). Two days later I returned after measuring our living area to confirm the sofa would fit nicely and the best price your team could come up with was in the neighborhood of $1700.. It’s disappointing we weren’t able to end up on the same page. This will be the first large furniture purchase my husband and I make through another company as we’ve found the Ashley Savesto sectional through several vendors online that also offer free, white glove delivery for under $1250. We’ve come back to the store twice to give Ashley the opportunity to come even somewhere close to these other vendors in price, to no avail.

Went in ready to purchase a bedroom set, mattress and bookshelves only to be completely ignored by their manager who only addressed my husband. Won't be purchasing with them. Their corporate offices were also zero help and offered no support for the sexism of this store.

Wonderful experience very nice people, I will definitely shop there again!!

Went in ready to purchase a bedroom set, mattress and bookshelves only to be completely ignored by their manager who only addressed my husband. Won&'t be purchasing with them. Their corporate offices were also zero help and offered no support for the sexism of this store.

Cierra provides excellent customer service. She answered all of our questions and provided numerous options. We will purchase from Ashley again.

Too eager to sell

I was looking at similar version of this reclining sofa online they were very helpful and their prices where much better. The attendants are friendly and knowledgeable. They offer many different price options and 36 month 0% APR financing which is awesomeness! This sofa was ultra comfortable felt like a cloud. The store is pretty clean and well kept with many different style options.

I was looking at similar version of this reclining sofa online they were very helpful and their prices where much better. The attendants are friendly and knowledgeable. They offer many different price options and 36 month 0% APR financing which is awesomeness! This sofa was ultra comfortable felt like a cloud. The store is pretty clean and well kept with many different style options.

I7 7l8 and 7

Lots to see and friendly staff

My bed arrived in pieces with no hardware so the delivery men could not assemble it. The store sent delivery men 3 more times and each time they forgot to bring the hardware. Then they decided to just mail me the hardware so that I can put it together. They have no idea when I will receive this hardware. My bed is still in pieces on the floor. The store manager was supposed to call us but never did. No one in the company seems concerned that they sold me a bunch of boards instead of a bed.

Cierra Dorsey’s assistance was hospitable, courteous, and knowledgeable. I commend her on the outstanding service she provided.

We had such a great experience working with Cierra! She was extremely helpful, friendly and we would definitely recommend working with her. We purchased a sofa for our secondary tv room and it’s just what we were looking for after checking out numerous other stores.

Very helpful! Helped me make a great decision on a new bed :)

Cierra was very helpful, nice, and informative. She made the process easy and understandable!

I had a great experience looking and with purchasing.