- < Home
- Back to Location Finder
- All Stores
- PA
- Conshohocken
Ashley Store Conshohocken, PA (Plymouth Meeting)
Ashley Store
Store hours
Open today: 09:30 AM - 09:00 PM
About Ashley
The Ashley Store in Conshohocken, PA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Conshohocken, PA is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
What our customers say
5
4
3
2
1
(973)
(108)
(44)
(23)
(108)
Upon arriving at the store, I was immediately greeted and assisted. I already seen the item ( oversized recliner) online, however want to see item up & personal. Although item was NOT available in store, the sales person checked other stores for availability. However with no luck item still purchase given on line pricing (cheaper by $200). All in all I was satisfied with my shopping experience.
When to this location looking for a sofa today. I walked the entire store and not one person said hello or asked if I needed any help. I was also looking for a dresser for my 2nd bedroom. I don't think I will return to this location again.
Blessed to have had Ms Gaines take the time to help our family find and agree on a living room set .
New salesman couldn't put the order together.
Mike Egbe was fantastic, made the process very smooth & easy
Nice selection of furniture. I'll be back.
Great salesman Gregory and he was able to find everything we needed Thank you
The person is very nice and kind.
Friendly and knowledgeable associates, overall good experience in store.
Bought a leather ottoman and the white Lindyn sectional from here in March 2024. They didn’t have the couch on the floor but we were told you could take the covers off the cushions to machine wash them which was the only reason we felt comfortable buying a white couch. Fast forward less than 10 months later and the covers started looking pretty tired, so we went to wash them. That was when we saw the inner tag says do not wash, spot clean only. How do you spot clean a white couch? We machine washed one of the pillows as a test and sure enough, it’s whiter than the other cushions but the fabric feels noticeably different in the worst way. Would never have bought this couch if we knew it was spot clean only. Weird on Ashley for even selling a white couch of this material that can’t even be washed professionally. I’d give it 1 star if the sales and delivery teams weren’t nice and the ottoman hadn’t held up fine.
Michael was very informative and helpful!
I was currently on the Ashley Furniture website, placing an order for a mattress. Prior to placing my order, I had signed up online to receive $50 off on my first purchase. Needless to say, the coupon code didn't work for me. Therefore, I called the store and spoke with the salesperson, who then spoke to the store manager about the issue I was having with the promotion code that was not working for me online. In terms, the store manager was able to apply the promotion code so I could receive the additional money off my purchase. Thank you, Ashley Furniture store manager and Joe Bell (Homestore Specialist) in Conshohocken, PA.
HUGE shoutout to Dan for helping us buy our couch and dining set. Not only was he super knowledgeable but he gave us a great deal and helped us save over $500! If you come to this location, please find Dan because he does not disappoint. Thanks again!
Friendly and helpful. Got Just what I wanted
Victor the salesman was terrific. Nice furniture
I've received warming and knowledgeable advice
Great store!! Great prices!! Lots of options, Joe was a no pressure salesman and answered all our questions. Very happy with my purchase.
The worst experience but I guess we all can’t be honest decent human beings in a professional environment.
Friendly merchants and a great selection.
Sales mike attend to our needs and suggestions never heard of this spot very good selections
Got exactly the selection and the guidance we needed to make confident choices. The Black Friday sale made our choices even easier.
Sales people perfect and attractive!
Great customer service Cody was very knowledgeable and helpful and Devin pulled off the impossible in terms of delivery when a delay occurred. Thanks so much I will definitely be shopping for more furniture in the future.
My boyfriend and I were looking for a king bedroom set and we found the perfect one! It is within our price range and the delivery and set up options that Ashley offer are perfect. Exceptional customer service from Brenda!
Cody was super helpful in helping us identify a recliner for our baby ! We’ll be back for sure !
The service provided was very good. The employee was knowledgeable, helpful and attentive.
EZ-PZ quick service and friendly staff.
I spoke with the manager at the store about some furniture and he was very helpful.. thanks again for helping with the purchase.
Mike helped us pick the perfect sectional couch for our new home that fit just within our dimensions. He went above and beyond even days after the initial sale to help us get our couch sooner than expected by checking in with different warehouses. Thank you, Mike!!
Cody was super helpful in our visit! He really helped us find what worked for us and cared about finding what would work the best. I’m so glad he was there to help us get the perfect furniture for us!
Our salesperson was very patient, informed and made use aware of all sales.
Terrible experience with Ashley com. They sent stinky rugs. 150$ and I did not open them and they won't take them back I couldn't open them they're that's stinky so they are brand new and packaging I did reach out to the rep and they said oh they can't help me. 10.8.2024
It has been a month now and I still have not gotten a phone call to let me know when my furniture will be arriving. Every time I call I'm told something different. Either the system is down, or that there are people in front of them so they have to take care of the people in the store to call back, or that the manager is busy to call back. My husband requested a call back last week, still nothing. Please reach out to me so that I can get my money back. I no longer want the furniture. I should have just gone to my local Ashley store.
Gabby helped us through the entire buying process and was very patient with our 3 girls. Gabby stayed after hours to finalize our furniture order as did Kelly and Jessica. They never once made us feel rushed and were so easy to work with. So refreshing to meet people as kind as them in today’s world.
Brenda was great to work with. No pressure, just valuable information about each set a long the way. She was very thorough in the whole process. We are excited about our new living room set.
Ashley furniture is great. Lots of inventory to choose from. Great prices . Friendly employees. And FREE delivery. Thanks Joe Bell
I bought a beautiful canvas art. Brenda was very helpful and very pleasant. She wrapped it very carefully so it wouldn’t get damaged. Would definitely ask for Brenda if I ever needed to buy anything again. She also helped my sister get a bedroom set and was very patient and kind.
Very helpful and attentive
Bought outdoor furniture that did not last. The cushions started to fray, separate at the seams and the fabric split everywhere. The company they use protection plans with is also terrible. It didn't cover any of the damage. Not only was the couch expensive but so was the coverage plan. It was all a waste of money. Very disappointed and will not be coming back for any future furniture.
Brenda was so knowledgeable of all products and services of your business. She was patient with me in making the right decision in getting what I wanted
Just went to preliminary shop. Michele was very helpful. And so kind to my boys.
I had an excellent shopping experience with Joe Bell and his manager Joe at the Conshohocken store. They were extremely helpful, knowledgeable, and friendly. I will definitely be returning and recommending this store to others. They are very customer focused and it shows!!
Daniel was very helpful and friendly. Will do business with Ashley again.
Quick and easy.
Joe Bell was great! Kind, patient and got our transaction done seamlessly!!! Can't wait for the chair to arrive 😀. Thanks, Joe ~
Gabby is a super star, she made sure we find the right furniture that fits our needs. 5 stars for her customer service.
Daniel was great and very helpful with helping us select a really nice living room set!
Michael was amazing. He helped us so much with our selection process. Pricing was very good. We walked in just to look, and ended with a living room set. So happy we picked this store 👍
An employee named Vincent went above and beyond helping me out, I wish I run into more people like this in walks of life. It means so much when something happens outside your control like a flat tire
Brenda was the best helper ever. I really enjoyed the experience at the store.
The store is great and very well priced. A gentleman named Joe Bell who works there was super helpful and friendly. I always appreciate employees who are honest and knowledgeable. Will be returning soon!
The staff were extremely helpful. The items we purchased were great quality, reasonably priced, and in stock. So happy we chose Ashley Furniture.
Brenda was great. Gave us a chance to look around and was available for all our questions.
Devon and Joe helped us find the perfect bed! They were great! Patience and knowledgeable about the products! Will definitely return for future purchases!
Went looking for a new mattress, Brenda and the store manager Joe were both great, friendly, knowledgeable and very helpful. Will definitely be back for future purchases
Dan was very helpful, knowledgable, and provided professional service while handling several other clients in the store. Looking forward to receiving my new couch
Friendly staff, didn’t have what I was looking for but offered to order online.
Micheal was very friendly and helpful, I am considering a future purchase 3 to 4 months from now of bedroom furniture. He did a great job showing me styles that would go well with my home. He was also good with pricing and communication.
Brenda is amazing we will be doing my order asap thank you for being so helpful to me and great
Devin was top notch sales rep. Ty.
We visited the Ashely store in Conshohocken a few times recently. Jason was the salesman who assisted us each time. He was an absolute pleasure to work with. His sales practices are exactly what we look for in a sales associate. He was low pressure, informative, patient, helpful and willing to answer any and all questions. Jason took the time to explain the order, delivery and return process so that we had a complete understanding of what we were agreeing to. The couch we ordered arrived within the time frame as promised and so far we are enjoying it. We look forward to receiving the coffee table and hoping that it, too, will meet our expectations. If you are ever in the Conshohocken store, we highly recommend working with Jason. He is a top notch salesman.
Ordered our furniture using Jason. He's an excellent salesman. He is knowledgable, friendly and a pleasure to deal with. When you go to Ashley Furniture in Plymouth Meeting/Conshohocken ask for Jason. You won't be disappointed.
Overall great experience, went in with no idea what I wanted and turns out Michael was there to help out he was very knowledgeable
Dan was great! Helped us find exactly what we were looking for. I would recommend this store AND Dan to all of my friends and family. Thanks Dan!
Brenda, our sales associate was very knowledgeable and friendly. She didn't try to "force the sale". Brenda focused on our needs. Furniture quality is excellent. Second room we are furnishing from Ashley!
Michael at the Conshohocken store was absolutely wonderful. He took his time with helping me and making decisions. Definitely we will be back to purchase from him.
Very friendly and knowledgeable salesperson -Jason took care of us. Was very helpful
NICKOLAS AND JOHN THE MANGER WERE GREAT TO MY HUSBAND AND I APPRECIATE ALL THEY DID FOR US .AND THE MOVERS VERY NICE AND CALL US ON TIME FOR DELIVERY KIDDOS 😀 TO ALL
Jason was the absolute best! We are moving away from the area but we’d come back to this location just to make sure our purchase goes as smooth as Jason made ours
My experience with Ashley was amazing. I was very indecisive at first but with the expertise and patience of my sales rep and clerical staff I decided on a mattress and I don’t want to get out of bed. I am very pleased with my purchase and have already chosen a bedroom set for my next purchase. Thanks Ashley Homestore.
Jason is an excellent sales person. His relaxed and helpful demeanor made the shopping and buying experience a breeze!!
Gabby was very patient and knowledgeable
Great friendly guidance and service. No hype, no rush. A shopping pleasure.
Very great experience. Helpful sales representative who was thorough and transparent throughout the process.
Nick and Vince made my experience great. They weren't pushy salesman and they were helpful and made me want to buy something from them. Will definitely be going back when I need more furniture.
Very friendly place to shop Plus good variety
They'll lie to make a sale. Delivery is a week later than expected. I was also told by two different people that I would get a call with a three hour delivery window "a few days before the delivery date". Turns out that they only call you the day before. I, like most people, can't take a partial day off work with only a day's notice, so I'm having to lose a full day to take delivery of a chair. I wouldn't have minded this if it had been presented this way from the start. Given the dishonesty, I won't do business with Ashley again.
It was a quick and professional experience.
It was a pleasant and painless experience!! We found all that we needed. Our salesman Mike was so laid back and had such a calm vibe about him, that made it so much easier and less stressful. He was also busy with another customer and was sure to check in with us every so often.
Appreciated the assistance in talking over couch options and prices. Will be back for sure!
Avoid buying any furniture from Ashely Furniture, especially anything online. The website will say 3 to 5 days for shipping. They get your money and then you get the email that says 5 to 6 weeks for delivery. No thanks. Spend your money somewhere else.
Jason S. Made my sofa/ loveseat and mattress purchase easy. Quick financing as well. New customer but I will be back for the service and great quality furniture.
Excellent service, courtesy of Michael Egby!! Very pleasant experience!
Great experience! Our salesman Michael was knowledgeable and professional
Everything about Ashley is great. Selection, price, professionalism. They are the best!
I walked in and Gabby took care of me all the way. I told her what kind of couch I was looking for and she showed me those types of couches and things that would look nice with it. I never felt pressured or uncomfortable. The one I ended up picking after her recommendation (I had a darker model picked out) happened to a little bit of a longer wait cause it was currently out of stock (2 weeks out). So I said thank you and that was the one I really wanted. I told her would get back to her and let her know what I decide after talking it over with my girlfriend. I went into a competitors store and there was not a thing from the sales manager or the selection that I liked better than Ashley. Soon after I called Gabby back and she was at dinner and called me right back which was awesome cause I thought I might have called her a little too late. Anyway I decided to wait the 2 weeks and with free delivery and minimal installation that’s what happened. They called me the day before and gave me a 4 hour window which they came at the next day. About 45 minutes before my stop the driver that dropped off my couch notified me when he was 3 stops away so I could get ready. They came and were very respectful of my rug and cats and assembled and placed the couch very quickly. The whole process really was great and I will definitely be using them again. The thing I liked about Gabby is she showed me everything , but wasn’t too pushy. It was the perfect balance of what I think makes a great saleswoman. Thank you so much I love the couch we picked! 10/10 :)
Very pleased with salesman Joe - he was helpful and very knowledgeable. In stock with a quick delivery. Great deal for Presidents Weekend too.
Great sales persons and beautiful unique furniture
Gabby was so easy to work with, very professional, nice and respectful. We had a great time making our purchase.
This place was great our salesman Jason was super helpful and helped point us in the right direction!
Brenda was AWESOME!!! She was very professional, knowledgeable & patient! Mindful of my budget. Definitely gained a customer.
Warning! I was told that my couch and armchair was going to be delivered the following week. I called the night before and they said it was on back ordered and would not be delivered for a few weeks. I canceled my order. They then told me I would have to come in the store to get my money refunded on my credit card. Will never shop at the store again.
Will not buy any furniture from this place in the future. I bought a beauty rest bed and it is literally killing my back. It started sinking in 4 months after I bought it. I called to tell them that the bed is very uncomfortable and was told that they couldn’t help me. I called beauty rest to tell them about the situation and the same thing happened. Ignorant place selling very poor quality furniture. Stay away from beauty rest name brand.
Brenda was amazing. She helped me with what I needed and explained everything thoroughly. Super easy to work with. For all new furniture I get, I’ll only go to Brenda at Ashley Furniture. Joe helped out too and he was also great.
Went to buy furniture and was putting a deposit down the manager had the ability to say not to put the order in he can't pay it and he not coming back. Very very rude, so I will not go back. The sales lady was very nice
Our salesperson Joe Bell was extremely knowledgeable and was very patient when helping us with our mattress and bed purchase. He took his time and explained everything to us. Years ago it was just a mattress and box spring but now it's much different. Joe made the experience very pleasant and we were very happy with our purchase.
Mike was amazing with assisting me on finding my perfect sectional!
Dan was extremely kinda and helpful
Associates was very helpful and patient. I purchased what I came for . Lovely experience will return
Efficient and quick
Associate was just doing what she was told and was nice which is the only reason I give them one star but the price match guarantee they claim they honor in store is ridiculous. They will not match the price of an “item“ you find online, they only will honor the match of the entire order from online, even if it s from their own online website! I bought a living room set in store and found the loveseat for much cheaper online, they would not match the price of the loveseat which is what you would think a price match guarantee is, they would only match the entire order all together including the other couch, protection plan, delivery etc. they tried to say I couldn’t price match because they were offering a promotion of free delivery. If you are going to price match an item, then price match the item, get rid of the stupid fine print and don’t try to finagle out of it by saying the overall online order is higher, especially if the customer is spending thousands. Give us a break with the ridiculous fine print that appears out of nowhere because it’s “store policy”. I even offered to pickup the item from the distribution plant so delivery would not even be a question in the price match. Ashley’s own online website had the item for cheaper and they still would not price match the item. 962 in store, 899 on Ashley website. This place is a joke like most big retailers. Shop small businesses, never again. Like I said the associate was nice and was trying to help but store owner “Joe” doesn’t cut it.
Great selection. Reasonably priced.
Brenda took the time to answer all my questions and provided great suggestions for my living and dining spaces!
Great customer service by Brenda Gaines!! Definitely will shop at that location again
Great experience with Joe! No pressure and a fast process! Can’t wait for our sectional to arrive this week!
Michael was great! Very informative about the units.
My wife and I just bought a couch for new home and our sales associate, Kenneth, was extremely knowledgeable and helpful. Very happy with the store, pricing, and overall selection.
Brenda was our sales lady at the conshohocken store, she was very helpful and did a great job helping me choose what I envisioned.
I had a very enjoyable experience working with Mike at the Conshohocken site. My wife and I decided to get a new bed. Mike helped us with insightful questions. We are very happy with our purchase.
Michael was awesome. He took time to understand what we were looking for and was very knowledgeable about the products and features and we found exactly what we were looking for!
The associate brenda gained was wonderful.she took her time to make sure we got exactly what we needed.the store manager Joe always thanks us for our business's.tgis is the only place we buy furniture from
My salesman Ken Cooper was really good and very knowledgeable.
Great service and wonderful staff
The fact that I spent $5000. On a bed and they couldn't even throw in a mattress protector for me and charge me another $320 was ridiculous. I bought the mattress a week ago. Went back and got the mattress protector today. Because I couldn't afford the 300 after spending 5 graid on a bed. The lady that helped me today was very pushy to sell me on a bunch of different stuff that I didn't want and kept telling her no. I did not have a good experience today. And it was very uncomfortable when I kept telling her no and she kept trying to push things on me. The guy that helped me a week beforehand by the bed was actually an awesome dude, and that whole transaction was great.
Jason (sales guy) was on his game yesterday. Took very good care of me was super helpful. Great customer service. Thanks Jason!
Mike our rep was great. Very attentive answered all questions and helpful with our concerns. Thanks again
I was treated well in a professional manner and there was many options for me to choose from until I was satisfied. This place is the place to be.
Excellent service Brenda and Kim were great. We could not get there until late yesterday we never felt rushed and Brenda was very knowledgeable and patient in helping us find multiple mattresses, frames, and protectors. Both were very nice and offered excellent customer service even with us running a tad over your closing hours.
Clean and organized but didn’t have what I was looking for. Not a ton of variety in coffee tables specifically.
Jason was so helpful and very professional
The staff was friendly and helpful.
Excellent service
It a good experience.
Great sales team and helpful in choosing what would be a best fit in your home.
Great clean store ❤️ friendly staff ty Kenneth for your patience & support🤗 I will definitely be going back to this location🙏
The sales representative was very helpful, pleasant and patient. They had a wide variety of furniture and some on computer for more options. I wasn't expecting that but was happy ☺️ to see it.
We stopped in and looked at couches. We received assistance with a question promptly and kindly. Daniel was attentive and helpful.
So friendly, great service.
Store assistant, excellent. Email payment and verification incredibly clunky
Everything’s was so great,they treated me like a real King. Thank you’all guys
Excellent customer service
While just browsing, Brenda H was friendly, informative and not smothering. I have her business card and will contact her should we go with a purchase from Ashley.
I was greeted as soon as I walked in. I was looking for a specific item that the sales person Michael walked me right over to. Gave me details about the couch even talk to me about promotions that they had going on in the store it was a great experience overall.
The staff (Joe and the manager) were so kind, patient and knowledgeable. We felt very much at home. Trying to pick out a mattress, was no easy task, but Joe was fun and very patient answering all our questions…two and three times over. Thank you Ashley furniture for keeping such amazing staff in our local store!
Brenda was great . Thank you for all ur help !
Run! Do not spend your money here or at any Ashley's store. They treat you poorly and they do not honor their protection plan (that you paid hundreds of dollars for). Don't believe my story? There is even a facebook group with thousands of people complaining about Ashley Furniture. I wish I discovered it before we spent $5K.
I really loved shopping at Ashley's Furniture the sales associate was very nice explained where everything was in the store & how the signs were displayed with prices & more in the back. I ended up purchasing an accent piece and I love it!! Cashier was very nice too!! Thank you very much!!
Mike was very helpful. Rory and I had a positive experience and will be returning to finish our purchase.
Brenda was excellent in knowing where to find the specific item I was looking for, and she knew the product specifications. She greeted me at the door, was most pleasant and certainly not a pushy salesperson!
Ashley furniture was great! Walked in and was instantly greeted by the employees who offered to help, but also gave me space to perusing on my own. Once I had questions, I worked very closely with Joe, the manager, he was fantastic, and was able to get everything I needed! And supply expected delivery dates for all pieces! Would definitely recommend!
Good with Michael info without pressure
After dealing with family members, friends and now myself experiencing significantly cheaper prices on Ashley’s website, while in-store they often overcharge you and will only offer in-store credit for over-charging the customer after the fact; so they still keep the extra money they took. I’ve never experienced a brand raising its own pricing on objects in it’s own store compared to their online counterpart. From five stars with my first order to 1 star now; who likes to be tricked out of money by pushy/irritable salesmen? Not me. Shop on Ashley’s website or make sure to bring the ad with you BEFORE you give them your tender.
The sales team was very nice was greeted and they allowed me to walk around the showroom in peace!🥰Ne back the weekend to get my furniture!
Mike was amazing. We bought during the Labor Day say and their furniture selection and styles were better than Raymour
Very friendly and helpful they show you many opcions ans prices my second time buy there
Michael was fantastic with answering all my questions and ensuring everything was in line for my move date. If you’re looking for a great sales person I would recommend him.
Jason was very helpful.
Great guy, Jason, at the showroom floor. Super friendly and helpful. Went out of his way to take care of a complicated order and simplify things to make sure everything went smoothly. Joe, the manager, was warm and welcoming as I entered the store and set the tone for the level of service you can expect expect there. Def would shop there again.
Great shopping experience with Gabriella up at the Conshohocken location, the manager Joe was also very helpful and went through all the financings with me in detail
Working with the staff at the Conshohoken PA store has been a great pleasure. They are extremely helpful, professional, friendly, and patient. Highly recommended!
Jason was excellent. He was patient, responsive and well informed!
Thankful for their help!!
Friendly
Excellent service. Patient and well informed.
The sales associate that we had was amazing. His name is Michael and everyone should talk to him for all of their bedding and furniture needs.
Friendly and helpful but not pushy salesperson. We found what we were looking for.
Excellent customer service, very knowledgeable and showed me exactly what I was looking for. Highly recommend for quality furniture at a great price.
Gabrielle made it very easy for us, and was very accommodating
Joe was a great salesman, no pressure at all . Highly recommend
I visited the Conshocken branch, after an abysmal time at "Bob's". The store was temporarily understaffed due to a corporate meeting; yet the lone salesperson "Michael", and the receptionist "Cely" valiantly held down the fort, until additional staff returned from the meeting. I am returning in a few days, to make additional purchases! Nice stuff in the store as well. And another receptionist was pleasant, as I needed assistance with the information required, to complete the store review.
Brenda, was an amazing sales reps that was very knowledgeable and pleasant to work with. I recommend you ask for her when you visit the store. Additionally, everyone was very nice and welcoming. Five stars across the board!
Was pleasantly greeted by Daniel as soon as we walked in. Told him what we were looking for, directed to the right area & then gave us time to look. After a decent amount of time, he joined us, was very helpful with measurements & different options & then gave us a print out. Daniel was very knowledgeable & easy to work with. Side note - the store was very inviting the minute you walked in.
Overall wonderful experience! Michael was a pleasure to work with.
I love this store and the sales people...Jason was especially good...gave me just the right amount of attention and space I needed.
Great experience! knowledgeable sales associates and easy to work with.
Very good salesperson
We were ridiculed for our choice of mattress because we didn't buy one that was expensive. It had great reviews online and we liked it. He told us they only sell these to Hospices and old age homes which was a lie in an attempt to make us change our minds so he'd get a higher commission with a really expensive mattress. While checking out, he was abusive to another sales person claiming he broke their printer and was rude to the customer service worker. We couldn't wait to leave. If you get stuck with Dan in mattress sales, you might want to consider working with someone else.
I visited the Conshohocken location not really knowing what I was looking for, and Brenda was so wonderful! She was helpful without being clingy. I appreciate how thoughtful she was in pointing me in the right direction and looking up additional information for me. Absolutely recommend asking for Brenda!!!
Quality beds and furniture
Jason was a fantastic explaining everything. I highly recommend working with him when you shop at Ashley!
My husband and I went to several furniture stores where the salespeople were pushy. It was a refreshing experience with Michael at Ashley. He offered great suggestions and we found a wonderful couch.
Leaving this review after 1+ years of using the sofa set and also a reclining armchair. The furniture has not held up well over time. 1. The cushion material/filling is poor quality and has gone flat. Wooden frame inside of recliner has become detached. I can feel the staple pins not put in properly. Overall poor quality furniture.
Michael E. @ Plymouth Meeting was very helpful and knowledgeable and provided excellent customer service.
Joe was extremely nice and helpful
Vincent made this purchase easy. GREAT Customer Service!!!!! Enjoyed spending my money and got exactly what I was looking for.
Great place, our sales associate Jason was the best, so nice and helpful and not pushy at all. He really guided us through a no-fit couch situation and was amazing dealing with two energetic toddlers trying out all the furniture! I will always go to this to this Ashley’s for the customer service and the quality couches (They even will have the couch cut and put back together for tight apartment entry ways!)
Michael salesperson was very helpful and patient
Joe was very helpful and considerate. He took his time and explained everything and I appreciate that. The quality of the furniture is good, I purchased lot of furniture at other Ashley stores in the past 3 years. It's pricey, however, you get what you pay for.
Disappointed. Found the sofa myself after 2 salesman walked away.
10/10 for Brenda! This is my second time purchasing furniture at this location. She was extremely patience, friendly and had a great follow up! The women at the front desk were also super sweet. I honestly went to the North Wales location and tried to close the deal since it was closer to my home, but they told me they were separate entities and to just go back to Plymouth Meeting since they didn’t have the time to look up the information. Kudos to Plymouth Meeting Ashley’s for always putting the customer first and keeping a clean location.
I was very happy with my experience. Joe came right over and helped and it turned out he had been my sales rep years before. He offered excellent customer service and made sure I received the best deals. I’ll definitely return to this location if I need furniture in the future, and will refer family and friends. All of the staff that assisted were extremely helpful
Gabby assisted me in finding the “right” couch for my needs. We found it after 3 attempts but then I asked to check them ALL to be sure. She was patient enough to do that!
I've had pleasant experiences with everyone at the store. Thank you 😊
Joseph Bell was helpful without being pushy. Aside from the quality of the furniture they have this is yet one more reason I’ve always enjoyed my experiences purchasing at Ashley. I look forward to delivery of my new table next week.
Brenda saved the day on color decisions. Great customer service.
Everyone I spoke to was nice, especially Vince.
Vincent could not have been more friendly and helpful and the rest of the staff were equally amicable and eager to do whatever needed to be done. Great staff and great furniture. I will definitely come back.
Good service and quick in and I out. Daniel was great.
Great client service from Dan Sims and he was super helpful getting the mattress we were looking for
I am in this store every couple years buying new things. They have great selections, the most awesome staff ever, and nice finance options if needed!
Good quality furniture and all employees are very helpful especially Joe who guided us through the process.
Michael was awesome! Above and beyond.
Brenda was very helpful and got us exactly what we wanted! She answered all of our questions, showed us around the whole store and helped us pick our new bedroom set.
Joe was very helpful and knowledgeable .he help us find what we was looking for. overall the staff at Ashley’s was awesome!!
I wasn’t expecting to buy furniture today, but I fell in love with several items, there was a great sale, and my salesperson was the best! I don’t like being followed around or hounded and Brenda made sure not to do that. I could always find her for questions and she made me very comfortable with my purchase. I’m so happy with my purchases and Brenda!
Excellent service, they work with you to serve your needs not theirs. Pricing is easy to find unlike other stores! Sales team was perfect, made things quick and easy!
Thank so much for the attention. The team working at night on Tuesday is amazing, from the sales attendant, the manager and financial staff. I Really appreciate the service.
Gabby helped me looking for couch mattress table. Great customer service! she was helped me the whole process was smooth and quick!I she was professional she took the time to explain the features and benefits of each piece of the furniture. I would highly recommend Gabby to anyone shopping at ashely furniture.
Highly recommend Brenda Gaines she’s amazing. So helpful and so kind!!!!
I have been to the store at least 4 times and each time I received exceptional service. Joe Gallo is very patient and ensures customer satisfaction. I love my new furniture ❤️. Mike walked around almost the whole store with me until I found just the right tables to match my living room set.
Mike was our service representative - He warmly greeted us at the door. He was very polite and took his time to show us the selections around the store. He was very attentive and gave great suggestions for our living room space . The manager, Joe was also very helpful with a great personality. I'd recommend working with Mike and Joe.
It was a pleasure meeting with Brenda. She was able to find exactly what we wanted and provided us options.
Joe Bell went above and beyond helping me with a certain bedroom set that I saw on Amazon. So I bought it at Ashley!!
Dan was very friendly and helpful.
Jason helped me look for a couch. Great customer service! He was mindful of my budget, friendly and very informative!
Worked with Kalvin he was very helpful and the whole process was smooth and quick!
The furniture is beautiful & comfy. Many styles & sizes to choose from. Jason was friendly & helpful. Store was clean & ample parking. We’re excited to get my granddaughters bedroom set soon.
Excellent customer service. Sales associate greeted me and knew what I needed in an item the store carried from my description. He was very helpful and is reaching other locations in my behalf.
I recently visited Ashley's furniture at Conshohocken location and I had the pleasure of being helped by Dan Sims. Dan demonstrated an impressive knowledge of the store's inventory and was able to offer helpful suggestions based on my needs and preferences. He took the time to listen carefully to my requirements and even went out of his way to show me additional options that I hadn't considered before. Throughout my shopping experiences, Dan remained patient, courteous, and professional. He took the time to explain the features and benefits of each piece of furniture, and he was always available to answer my questions. Overall, I would highly recommend Dan to anyone shopping at Ashley's furniture.
Thanks Jason!
My experience with the Conshohocken Ashley’s Furniture Store was top notch. I received world class customer service from my salesman Jason,. I also had the pleasure of meeting Joe the store manager, along with Pat and Mark and it is very rare to walk into a store or an establishment and everyone is pleasant and willing to go above and beyond to Assist you. . If anyone is looking for furniture and accessories, please visit the Conshohocken Ashley’s Furniture Store, You will be pleasantly pleased with the service you receive.
Welcoming staff. Jason was very knowledgeable & informative. Will definitely order from this location when we’re ready
Jim Kennedy was very helpful and we got what was promised, when promised, in good condition and so far we are very happy with the furniture.
Very helpful. Like the selection. I would like to see more color selections.
Fast friendly service. The staff was very knowledgeable and helped me pi k out the exact bedroom set I was looking for.
Great customer service from Brenda. Very helpful and informative. Can't wait until our couches get here!
Very professional And friendly staff Quality furniture and amazing deals
Very nice clean place an everyone was very helpful.
Outstanding customer service, Jason was knowledgeable and friendly.
Great experience and Mike is a fantastic sales associate!
The salesman did a great job with collecting my money. He said all the right things to make me want to make my purchases here. But when I had issues with everything after the sale, no one wanted to help. I had issues with the delivery and issues with the furniture. I called only to get transferred over and over but no one can help. They don’t care about you once you leave the store. This was a bad experience for me.
Jason was incredibly helpful and professional.
Vincent Davis was very helpful and knowledgeable of the beds.He got me to buy a bed for $ 1000 instead of $300.
Went in looking for a bedroom set for my youngest daughter (she's 9), and explained to the sales woman ( who pretty much attacked us before we even had the door opened all the way) that we were looking for a bedroom set that wasn't childish and that she could grow into, and she immediately took us the children's area. I also told her that we were just looking since my wife was not with us ( she has final say, of course), and she was extremely pushy and kept trying to talk my daughter into saying she liked the set that she kept recommending. I understand that they work on commission, but this one in particular was borderline rude and wasn't listening to what we were looking for.....she just made assumptions based on my daughter's age. I wouldn't recommend this store, as there are a lot of other furniture stores in the area, and their sales people listen better and are nicer.
I love my Ashley Home store bed! Everyone was super helpful and it was so easy to purchase and delivery and assembly were quick and easy! Thank you Ashley Home store team!
I bought a few pieces for my home from this location. The selection on floor was great and the help provided by Brenda was wonderful. I would definitely recommend this store and Brenda’s professional help.
Reasonable prices. Ask for Jason S. Super nice. No high pressure. Knowledgeable
Staff attentive and very friendly. Would definitely recommend. Kalvin greeted us and then took care of our sale. Tyrone was also very friendly as he checked us out. I very nice experience.
Brenda was a phenomenal sales person in all respect. We bought a king bedroom and mattress and had a very positive experience.
Our salesman was awesome! He was very patient and helpful while I was looking for the right couch to fit in our basement. Will definitely be back
I’d never shopped at Ashley Furniture before, but the showroom was nice and the staff helped me find the exact couch I was looking for. Delivery happened a couple days later without a single issue. You can bet I’ll be back.
Worst experience ever
Very nice experience. Sales guy was super nice and low pressure. Furniture was priced right and worked with our living room perfectly.
The people at Ashley did a good job assembling my bed frame
The furniture was damaged. I returned it.
This place sucks. Cheap low quality furniture that’s overpriced. The website is often at odds with what’s in store. Every time I’ve purchased something there’s been an issue. Glad to be done. Buyer be warned!
Excellent service! Michael was thorough and very professional.
Calvin did a good job of helping us select the living room furniture
This time we did not purchase at this location. However, the staff was very helpful. Joe Bell and Michael. Helped us with all of our questions. We decided on some other options but will return in the future.
Good experience Daniel was helpful with no pressure
We had the pleasure of buying a new living room with Joe Bell, a delightful salesman, who was no pressure and who indulged our very long review of many different couches, and our reflections on different configurations and different fabrics. There was never pressure, even though there were times when if I had been the salesman, I would’ve pushed for the close, but he gave us space and time. That made our experience all the richer and at the end of the long review, we found what we wanted, and we are grateful. I will buy from them again.
Helpful sales associates, affordable prices.
Excellent service and prices. Very happy with my purchase. Joe the manager was great as well.
Customer service was excellent. Sales person was very knowledgeable in the mattress dept. Overall a great experience!!
Jennifer Johnson did an outstanding job in assisting me and my wife to review our options. She was not a hard seel, but presented options and pros and cons for what we were looking for.
Jim Kennedy is a pleasure to work with! The free delivery was definitely a plus also! Good selection!
Very helpful service, Daniel was very knowledgeable and answered all our questions
Gabby and the store manager were extremely friendly and helpful.
I would like to thank Vincent Davis. We appreciate all his help when looking for our new kitchen table. I knew what I was looking for he took me right to the options they offered and never wasted my time. I asked to have it customized and he was able to do that and price it out for us. He got us a great deal we are very happy with and we were surprised to find out it would be delivered in less than a week and setup for us. We would recommend buying from an Ashley store we had such a great experience.
Services was pleasant, reasonable good experience
Joe Bell was extremely helpful and considerate while helping us find our dream couch!
Daniel was so great!! Very helpful, knowledgeable, and friendly. Would definitely keep going back to purchase from him.
Friendly welcome, a lot of display to choose from, staff are friendly and wants to assist you however possible. Bit high compared to others with similar products but appear to be firm and durable when trying out products.
Staff was very helpful. Can’t wait for the new sofa
Friendly, knowledgeable, accommodating!! Great customer service!!
I loved it love the furniture love the selection love the prices and I love our associate who helped us
Brenda was extremely helpful. We found our our dining room set and family room couch
The folks at Ashley in Conshohocken are very pleasant and attentive to you as a customer. The manager, Joe, helped me with my mattress search. I learned a lot from him in the process and he made it less stressful for me. He was very patient and informative which I really appreciate. It didn’t feel like that “quick sale” kind of energy that you would typically experience at other stores. I will definitely recommend this store to others and continue to bring my business here.
The store well organized, the associates are very friendly and helpful and assisting, besides there is good staff with reasonable prices
Vincent was not only extremely friendly but was also knowledgeable of his products. He was patient and did not pressure me into any purchases. He gave me time and space to make a decision and was within proximity if I needed to ask any additional questions. I had a wonderful experience and will surely be back again.
This is my favorite couch ever. It is super comfortable & made really well. Extra bonus, was delivered 3 days after purchase.
Mr T. Kennedy was great he walked back and forth with us as we looked at sofa sets and accent chairs. He was very patient with us.
Mike was very professional and super helpful in my shopping experience. Thanks Mike!
Friendly and knowledgeable sales associates.
Gabby a real professional!!!
Vincent was amazing super helpful and very informative which ended up a great buying experience
Always enjoy their classic roast beef and fries!
Vincent was knowledgeable and great to deal with
Dan was a very good service representative
Joe Bell was AWESOME! He was nice, patient and helpful! He didn’t force me to buy extra additions. I’m excited about my purchase.
I went here looking for a couch and was able to find one within an hour. The staff were extremely nice. Dan Sims helped with any questions we had. Great selection as well.
Dan was very attentive, I’m looking to buy a sectional and he was very knowledgeable and not pushy. Great experience!
Michael was very knowledgeable and helpful
Joe was very helpful without being pushy and we loved the selections!
Very friendly sales approach. May not know the difference between faux leather and real leather but that comes with experience
Ashley’s furniture is great quality for a great price. I’ve had my first couch from Ashley’s for over 10 years and decided to buy from them again. Their warranty is also great. The staff is super helpful as well. Would highly recommend.
Jim Kennedy knowledgeable about the products and was great with assisting us with our purchase. Everyone at this location was friendly and displayed excellent customer service skills.
Great Customer service. Kalvin was wonderful and helpful.
Very dynamic team helpful patient and they have great ideas for the hone
Great customer service! Thanks Brenda!
Excellent service
Victor was great! Thank you for not just turning me away but taking the time to help me locate what I needed at a price comparable to the online offer. Really appreciate your gracious customer service!
Great selection and awesome service!
We have shopped several places for furniture. We tend to wind up back at Ashley every time. Good furniture. Great service. And less $$ than some of the other places which seem to charge way more for comparable pieces. We will keep coming back.
Daniel was extremely helpful and made the entire process smooth and easy. I couldn’t be more pleased with my experience.
Definitely I will never by here again. First everything was greasy but when something is happening to their merchandise, they don’t like to fix it or being responsible for it. I got a sofa in April and I got the 5 year warranty just in case. In May I realized the bottom part of the sofa was hollow so I called the store and ask for a new one then they sent a technician. The technician said it needed to be changed and it’s October and nothing. Like July they say es they can fix the sofa in my house and I accepted it but they never came and they were always said they don’t have the parts to fix my sofa so I told them again in September I want a new one as it’s factory damaged. 2 weeks ago they send me a “new “sofa but it I was able to see when they were dropping it, it was used and it had a bumped in the bak. So I have basically paid for a sofa and 7 months it’s been damaged in my house. Customer service is the worst! The pictures are for the “new” one that I had to tell driver to send it back I went today to the store and no one there took in charge of my case. Really bad workers in the store. They just liked to replied. Customer service is in charge of that. I had to tell them: you are all Ashley store.
Dan was most helpful. He answered all of my questions and was quite knowledgeable. Lots of styles of tables to see at reasonable prices. The music in the store was exceptional, made you want to stay an keep shopping.
I came back for a second time in two weeks because of the awesome experience I had the first time. I bought my second bedroom set from here. Victor was our salesman and I would highly recommend him. He is not a “pushy” salesman at all. He made me want to only buy from Ashley and from Victor. Thank you Victor for this great experience. Barbara
Looking for items for my daughter. We found a chair she liked. Was a good visit.
Great customer service! Ask for Victor!!!
Large selection in store compared to what I found online. The saleman was very helpful without that overbearing pushiness you feel sometimes. Ended up buying an awesome bedroom set, really happy!
Purchase furniture in May paid in full. Have yet to receive furniture and no communication initiated by Ashley delivery date was two weeks ago. Called and ask to speak with manager and was told one would call me back that has yet to happen. This is the worst service I will definitely never purchase anything from Ashley again. I can’t imagine What I’m going to go through for service
Good shopping experience. Devin R was very helpful and knowledgeable. Customer service was hit and miss depending who picked up the phone, but nothing major. 3rd party delivery guys were great too.
****UPDATE ***** The company is refusing to refund money back for the box spring that was poorly put together! It was only 3 days and the company refused to take it back and refund the money! We paid almost $2000! Had to go to BJs and buy a new box spring and add wood so that our daughter could sleep in a bed. This company is horrible! Please save yourself money and aggravation; shop somewhere else! Horrible experience! 9 months waiting for a bedroom set and 3 failed deliveries! Finally received the bed and it broke as my child slept in bed! It was incorrectly put together. They hire a 3rd party delivery men, who have no idea what they are doing. NO ONE IN THIS ENTIRE COMPANY WANTS TO TAKE RESPONSIBILITY! Do not order from any of these stores!
The Sales Associate Gabby was very Helpful with my Purchase and she was a Delight to be around. I will return. Thank you Gabby 😁 (Conshohocken Store)
Brenda was so nice and helpful as well as Joe the manager. They have a great team! No pressure, just easy shopping for your furniture!
Very helpful and courteous store associates, the furniture they have is gorgeous and well priced, 10/10 would shop again.
Found the perfect bedroom set, and called in to order it on Sunday since we were told if we waited to order Sunday, we would get 10% off. We were put on hold for 10 minutes. Hung up, called back, and immediately put back on hold. Called the Ashley in Pottstown and spoke to a guy there who said that he would have a sales associate call us right back, and that never happened. Absolute horrible service.
Brenda Gaines was great in giving a full and positive customer experience with help in understanding of the products. She took a good amount of time with the explanation and quality of what Ashley store had to offer. Overall it was a great experience except for my husband feeling ill and we had to rush at end of the sale but thankfully the staff was accommodating even with that. Looking forward to my delivery.
Vic is fantastic! The team is very helpful. The people and customer service is why I continue to shop Ashley.
Mike was worked with me for an hour. He was patient and helpful.
Great experience shopping at Ashley in Conshohocken. Mike E showed me a variety of couches based on the color, style, and price criteria I shared with him. I thought they had a good selection compared to other furniture stores in the area and he did a great job showing me sofas that appealed to my liking. Mike was very knowledgeable of their stock, prepared with the necessary tools like a tape measure, and helpful as we figured out what would work even though I didn’t have dimensions of the space. I ended up finding a couch that I loved that met all my criteria and was even on sale. The team at checkout (Mikale & Kim) were very friendly and efficient while processing my payment. It was very apparent from his positive and upbeat demeanor that Mikale enjoyed interacting with customers. The couch is slated to arrive to their warehouse in the next month or so, and I’m hoping the delivery process continues to be smooth. Thanks Ashley Team for such a positive experience so far!
Service from Dan Sims was great. He is very thorough and answered all of our questions with ease.
Ashley furniture has beautiful pieces..the manager Mr. Gallo is fabulous and a shout out to Daniel who was very helpful!!
Every time I walk in this specific store, I always receive amazing and individualized service (no matter how busy the store is). I received great guidance for immediate and long term furniture plans in my house 😊. Today, Mr Jim Kennedy provided great information for exactly what I am looking for😊
Stop by just to window shop.
Victor was our sales associate, he was helpful but not overbearing. He let us look around & then would jump in to let us know information & then allow us to figure out what we were interested in or didn’t work for us. He was great!! We left, went to another store, but ended up coming back. It was a really good experience.
Vincent was great to work with.
Ashley Furniture store at Conshohocken business process are unethical and fraud . They charged for a dining chair $106 which I rejected to accept when they tried to deliver because it an additinal chair which is not agreed in sale closing . I tried to contact this store several times to file this dispute but I am offered a reply where storemanager named Devin will reach back but no follow up has been completed . CANNOT ACCEPT CHEATING BUSINESS
Very nice place. Vince was very knowledgeable on the furniture we were looking at. Good experience
Dan was knowledgeable, friendly, and patient. He helped us pick the perfect items to fit our needs. We are repeat customers and and always have a great experience at Ashley furniture in Conshy!
Vincent was amazing!!! He listened to my wants and helped me find exactly what I needed!
Absolutely the best people work at the Conshohicken store.
Our sales person was very professional and well spoken. She knew her product and made the transaction smooth.Great Job !!!!!!!!
I would like to thank Daniel & Joe for the excellent customer service and all around expertise of explaining the difference of an online and in-store purchase. An A-1 one experience in this store location.
Victor was great and helped me figure out the best sectional for my needs.
Great customer service.
Really nice looking furniture but AWFUL service. I was shocked, I’ve never had bad service at a furniture store before. We were trying to buy all our living room furniture but ended up getting just one piece and buying the rest online. No one greeted us when we walked in. We finally had to flag down some old man (Jim?). He seemed annoyed that we were asking questions about multiple pieces and kept scurrying back to another family who was just wandering around. He’s cut us off mid sentence to just go chitchat with them. Finally, I flagged down another sales person to at least write up the one item we were trying to buy. Almost walked out twice because he kept getting distracted, but at least he was polite. I guess Jim didn’t think we looked like serious buyers… Just glad he didn’t get the commission. Advice to management: Train your staff in customer service. It’s not that hard.
excellent work group, especially the salesman James who was in charge of searching for our furniture for our new house. I really have nothing to object to, excellent care and service. I hope that it will be repeated at the time they make the delivery and that its quality is as expected... I am anxious for the moment to see my house decorated and to be able to invite our friends. Thank you!!
I’ve always been skeptical about brand furniture stores but I found it to be very friendly, welcoming and helpful. Jasmine was absolutely awesome and understanding. Love the atmosphere.
Beautiful, clean, neatly organized store with an incredible selection. Our salesperson, Brenda, was awesome. She spent lots of time answering our questions and was helpful with suggestions too. I recommend shopping here!
I went with a friend. A sales associate name Sandy helped her. She was very attentive. She saw me looking at something and tried to sale me something...all in good taste 🥰 They have some nice things I think. I especially liked the wall hangings and the way they had things arranged.
Thank u joe Bell the salesman who was very helpful for what i needed and took the time to show me what he could be done for me since I needed it rite away also was very professional and patient
Customer service was great..I was greeted, given a run down of the current sale and promotions and left to peruse. At no point did I feel pressured to purchase. My salesperson was very friendly and accommodating. A really good experience and very happy with my purchase.
James was extremely helpful and patient! I would recommend James and Ashley furniture for your home furnishing needs!
James did a really good job.
Very Friendly and Helpful staff, Sandra Kleva and Daniel Sims went above and beyond to sell us the Havalance Server and two tone dining table with 8 chairs. Thank you so much and look forward to shopping again for other furniture
Great customer service and options!!
I can’t say enough good things about this store, an absolute lifesaver. I recently moved in the area and I had a newborn baby and I needed to fully furnished my house before Christmas (I came in a week before the holiday) and they were able to accommodate everything for me so I could host for Christmas for my family (mind you this was after I was denied by 4 other local furniture stores). We did have one issue with the delivery where we got a wrong piece and my wife and I were pretty nervous that maybe we had made a mistake or this was going to be a big hassle to correct it. They were professional, they were polite, and they held integrity and accountability through the process. They facilitated an even exchange and once again took the weight and stress that moving and furniture purchasing can bring off of our shoulders. They gained a lifetime customer, if there was an option for 6 stars I would leave 7!
I just want to thank Jasmine for the time she spent with me today. I didn’t realize I was in the market for a new state of the art king size bed, but I am now. I’ll be back. Save one for me.
We found what we were looking for and at an affordable price. Salesman James was very helpful and did not pressure us.
Victor listened to us and kept us in price point. Cannot wait for our new mattress!
Absolutely outstanding sales and customer service. Victor, our salesperson, made it the best shopping experience we have had in a very very long time. Thank you all!
Had a great buying experience and terrible delivery and assembly experience.
This has been the worse experience I have ever had buying furniture. The customer service reps did not listen and delivery was messed up. Have half of the set. Other half was sent back due to not reading paperwork!
Vic at the Conshohocken store along w/the rest of the staff were the reason for completing my purchase, GR8 presentation !!!
James was very helpful throughout our buying process! Would definitely buy here again!
The service we received was excellent and was the main reason we stayed at Ashley furniture and didn't move on to another furniture store. Everyone we came in contact with was pleasant. But the main reason we made the purchase was because of Joe Bell. He was extremely patient . Nothing was to be too much trouble. Thanks again for a great experience .
Dan was extremely helpful. He went out of his way to find exactly what I needed. He informed me of the best discounts and when they were available. He made my purchases easy and worry-free.
We had a great time! I loved coming to the store to have them know exactly what we wanted. Highly recommend going through Joe and Devon sales team.
Victor Dunbar gets top marks!
Well order a couch on sept 27th still waiting very upset with that,the staff were fine explained everything but you just can't get over the wait! Probably canceling the 27th I mean 4 mos got it faster in the 1800s
Very nice, professional and pro-consumer! Happy I stopped in!
I bought furniture from this store and was missold a protection plan with a promise of hassle free service and a promise to file a claim anytime when ever I want to no matter how small or big the damage is. I wasn't given any information on the terms and conditions. The store assistant even said that "Buy the protection plan and file a claim in 5th year to get a new one, this is what most of the customers do". First time EVER I filled a claim for my cocktail table and it was denied based on the accumulated damage condition which I had no clue of. This store is misselling their protection plan to their customers by providing false information. I want to warn others to be very careful when buying the protection plan and ask for the term and conditions.
Very pleasurable experience, Mr. Vince was a tremendous help, very patient and personable. He addressed our needs with absolute professionalism. I highly recommend this location
I really enjoyed my time shopping for my bedroom and living room set and the staff was awesome. They were very patient and knowledgeable while walking me through getting the financing and delivery for my next step. Tyrone, James and Vince were all wonderful and recommended them to anyone looking to purchase furniture in the future.
Joe was great! He listened to what we were looking for and guided us to the appropriate furniture. We loved a sofa set and dining room table set and ended up purchasing them. We can’t wait to see them in our new house! Joe wasn’t pushy and kept checking in with us as we walked through the store. We had a great experience at Ashley. In addition, the guys who helped with the zip code issue and the gentleman who handled our paperwork were professional and friendly.
Jasmine Glover is a fantastic salesperson
amazing service, great price!
I was delighted to find exactly what I needed. James Aggie, the professional associate, was knowledgeable and guided me through choices that would accommodate my needs. I look forward to returning to purchase my bedding needs.
I found sofa and loveseat that are just the right size and color. Staff was extremely courteous and helpful. Would recommend this store to anyone shopping for furniture.
Ashley's the most ripple place that you might want to but some furniture from the leather is not leather is clever the five year agreement contract to repair things that status they do not honor it they send you to another store in Jersey to you that day uphold the contract go back to the store where you bought the stuff at in Philadelphia I think just not very reasonable with the furniture and agreement to see why you giving agreement and again they do not honor it I will not buy anything from Ashley's again they do not honor their contracts.!..!!.
Great store but the wait time to receive your merchandise has to get better
A very helpful gentleman, James, helped us purchase a bed frame and mattress. He did not make us feel pressured, reviewed and compared pricing and was knowledge about mattress types to help us pick the best one for us. A very pleasant and easy experience
Jasmine was absolutely amazing and attentive to our needs! She made our experience fun and memorable! We didn’t feel pressured or rushed in our buying experience. When you go, ask for jasmine! She is seriously the best!
We had a wonderful experience working with Joe. He was able to help us find the furniture that met our needs perfectly. Everyone we interacted with was very professional and knowledgeable. I am very impressed with this store, selection, quality, and pricing.
I found a nice recliner. It is a little more expensive than what I was going to buy, but turns out to be perfect!
Excellent
Great experience. Quick prompt customer service. Although the delivery date is delayed due to covid, Victor D was upfront about it and assured me if it can be delivered sooner , he will personally give me call.
Joe Spina was very helpful with my furniture selections. I am expecting delivery soon so hoping for a delivery and set up as smooth as the purchase.
A VERY FRIENDLY ATMOSPHERE IN THE STORE. I WAS TREATED ROYALLY. ALL OF MY QUESTIONS WERE ANSWERED AND I FOUND WHAT I WAS LOOKING FOR, AT A GOOD PRICE. THIS WAS NOT MY FIRST PURCHASE FROM ASHLEY FURNITURE. I KEEP COMING BACK BECAUSE OF THE FURNITURE, TGE PRICES, AND THE NO INTEREST PROMOTIONS
Good place
The team at Ashley furniture was friendly and very helpful in assisting us with our furniture needs. We got all the pieces we sought at a very good price. A big thank you to our salesperson Brenda who was patient, honest, and most importantly very helpful in getting us 4 of our 6 pieces this week!
We had a very pleasant experience at Ashley Homestore of Chonsohoken. Devon was such a pleasure to work with. So polite and professional.
Poor communication. No one to answer phone. Got continued recording
The worst customer service I ever had. I was trying to get warranty services. I have been trying to contact them but no picks the call and it will go to voice mails and no matter what how many tiem u leave voice mail no one replies back to us… its really annoying. I recently took some furinture and they are very poor condition and i wanted to get some help but no response from them..very very pathetic store and service
If you are currently in a search for furniture you know how hard this is these days. Walked into Ashley furniture today and told sold associate Dan Sims my dilemma. Within minutes he gave me my options. Dining room set is ordered and being delivered Friday. Thank you Dan for your extremely professional and efficient service!
Very disappointed in this store especially the regional manager Joe Gallo. He was very much all about his business and not customer satisfaction. I spoke to Mr. Gallo several times regarding buying a couch and not once did he mention the strict delivery rules. Long story short I had to be very inconvenienced for the delivery and was told I would be charged extra if the couch is not delivered on they delivery day he chosed. I told the team that I have after school pick up from 3-4pm daily and my weekends were all full. They did not care and stated I need to have the whole day blocked out. Which is unfortunate for people who do not have assistance with school pick up or who may have other obligations. I can’t sit in the house for 24 hours waiting for a couch.
Great experience, fast and easy.
Brenda is s very helpful salesperson, gave us a lot of help.
I was offered help as soon as I walked in Joe was extremely helpful and patient, I soon found what I was looking for. The prices were reasonable.
Devin was extremely helpful and not suffocating like I’ve experienced at other furniture stores. He walked me through all the steps and details of the process.
Victor was great! He tolerated my family which includes 2 small children. He was super helpful looking up over 10 items. I highly recommend when you visit ask for Victor.
Great experience Joe was awesome and working with in what I was looking for. Thank you Ashley Hime store 🙏🏾
I ordered dining set from here at the beginning they told me it’s going to take between 8 to 16 weeks and it’s already 9 months and still didn’t get it
It was pleasant thesale girl was very nice patient, courteous ,all in all very good experience. She answer all our question.
I worked with the district manager, Joe Gallo. He is amazing! Very helpful, cordial and knowledgeable about the process. I am very happy with new living room, basement and den sets!
This is my favorite Ashley Home store. Everyone here is always pleasant, courteous and professional. I had a question about a price and I asked to speak with the manager. Joe Gallo came over and assisted me. He was very professional, courteous and knowledgeable. He didn't rush me or push me into making a purchase. Kim assisted me with my delivery. She was also, pleasant and professional. She took her time to explain all charges and fees to me. I will forever be a loyal customer to this location. Side note, all Ashley stores are not the same! Before I visited this store, I had went to 4 other Ashley locations (Pottstown, Quakertown, Cherry Hill and Maple Shade). The service I received at these locations was horrible. The sales people and management were rude, unprofessional and disrespectful. They didn't listen to my concerns and frustrations. I asked for owners information, the manager completely refused to give it to me. I'm glad I didn't let my experience with these locations interfere with my decision to purchase from this company. What I learned during my shopping experience is Ashley is the brand and a lot of these stores are owned by different franchisees. Don't waste your time shopping around, come here where you will be treated like everyone should, with courtesy, respect and your time and money are appreciated. Sincerely, Stacy Alphonso
Great customer service from Devin!
I got to the store at 9:30am and I’m sure I was Victor’s first customer, he was so patient with me and never rushed me to make a purchase. Needless to say by the time I figured out what I wanted it was 11:50am. He is a excellent sales person and because of him I will be returning. Thanks
Dan was hands on and ready to assist me with anything I had a question about and I am glad I went to this location I definitely will be returning 😁
Nice when people help you and they know there product
Our sales guys Devin could not have been more helpful and made the whole experience of shopping for a new bedroom set and mattress very easy! The team was great and provided us with an outstanding deal. Overall, we are extremely pleased with our experience at Ashley furniture Conshohocken and will be returning in the future, when the time comes to purchase more furniture.
The salesman Victor, at Conshohocken Ashley Furnture was Excellent. He made my shopping experience enjoyable. Victor did al he could do save me some money and He was honest. 👍🏽
Victor Dunbar was knowledgeable and helpful. He got us wanted we needed quickly with no hassle.
Heather was very helpful and knowledgeable, as well as friendly!
Extremely helpful and attentive staff. Great selection and price. The staff and manager definitely have mastered customer service and customer satisfaction through the whole buying process.
Nick was informative and helpful.
Great experience!! Shopping with ease. Brenda was great!
Devon was wonderful in showing us all of the couch options. We had to ask about financing. The checkout/ ordering process got a little long and old fashioned. But we love Ashley furniture products and will continue to shop here.
This store SUCKS BIG TIME! Will never buy anything from them again ever!! Ripped me off for a chair I bought it started peeling really bad!!! I had receipt, called, emailed, wrote corporate and corporate never replied to my letter! Called and complained as well ad emailed and they claim I didn't buy it there had the receipt while speaking to them looking at my receipt. Caused me nothing but stress and anxiety. A friend bought same chair and it was fine. A co worker bought something and was not satisfied with her purchase either! Ashley is not a good company!! This was about 4-5 yrs ago. Really should have taken it to court and filed a report with the BBB.
First, Jim was very helpful. When we returned, Jim was not working but Daniel completed what Jim started and was just as helpful and supportive of Jim.
Great range of quality and prices for all customers plus very professional and personable sales people on the floor.
My wife and I found just what we were looking for today. Joe Bell our salesman was courteous and answered all of our questions. We enjoy shopping at Ashleys. My wife and I returned to Ashleys on Sunday and purchased a new dining room table and some new chairs. We again spoke with Joe Bell and he was very accommodating to us again. Very happy with Joe and Ashleys.
Sales rep was amazing he went above and beyond. I am very pleased with my selection and will definitely be a returning customer.
We had an excellent experience with Nick at Ashely HomeStore in Plymouth meeting! He was kind, reasonable and had great suggestions. We look forward to shopping with him again!
This is our 4th time buying @ Ashley & we have had a great experience every time. We have bought a living room set & several beds. The sales people as well as the finance people are all great. I'd recommend Ashley to anyone shopping 4 furniture. Just be aware right now post pandemic that everything you purchase takes longer to get!
Furniture is nice, staff unable to help.
My job bought 2 dinning room furnitures over $4000.00 ea. Different days & 2 different address, had to wait over 5 months. Ashley called had them come back in cause they did not have what they wanted to pick out something else. By then my job empty the rooms, then recd a delay date again from Ashley. When furniture finally arrived two china cabinets instead of china & buffet. They had their cash all that time while my job waited patiently with no furniture. Ashley furniture takes your money to pay their bills plain & simple.
I was helped by Joe and he made the experience so easy!! When he heard I saw the piece of furniture I was looking at online and wanted to come in to check it out, he ended up seeing that it was listed lower online than in the store and matched the price!! Truly so appreciative of his help as well as the girl behind the desk (I didn’t catch her name) but go to the Conshy location! Friendly people and cheaper than most other places without lacking on quality 😊
Heather was very personable and a wealth of information. It was a pleasure talking with her
Worst Service : I purchased a sofa in 2018 with 5 years extended warranty , I see sofa having peeling & damages near stiches. I called customer care and they are saying service will be done only from 60 miles radius from store I purchased, when I say the warranty document is not saying it should be same store. this customer service lady hung up on me, I relocated to different place and having Ashley near me.
Customer service is awful. They promised my mom a delivery over 8 months ago and she still have not received it. They took her money and sold the item and had the nerve to ask her to pick it up after waiting 8 months. They treated her with no respect. Unprofessional, lying store from the manager down. Don't shop at Ashley in Conshohocken Pa.
Ashley Furniture is always our preferred home store and our sales associate, Heather, went above and beyond to help us find the perfect desk, chair, and lamp combo along with getting us the best possible price. We will absolutely be back for the next room renovation.
Great service. everyone was very knowledgeable. I was able to purchase quickly and arrange a timely delivery window. Thanks!!
Terrible service. Overpriced products. Bad quality.
Pat was wonderful from the time she greeted us at the door until the time my family and I left(on both visits to the store). She’s friendly, professional and very attentive!!!! She has a very calm and humbling demeanor. She made our visit very comfortable!!! Kudos to you Pat for being an OUTSTANDING employee!!!!!!!
The staff was very friendly, helpful, and courteous. After you buy the furniture they don’t listen to delivery instructions and do not stand by their products we asked for the furniture to not be put together and the did, so we rejected it then we canceled our order and bought the same furniture on line for $500 less when delivered screws were missing the company we got it from has been extremely courteous but we have been waiting for over 4 months for replacement screws and the keep blaming Covid for the delay what a joke company I will never buy Ashley furniture again.
I had a very satisfying experience at Ashley Furniture. I recommend too all if you need furniture go to Ashley Furniture. Go see Victor.
Joe was incredibly helpful and I found exactly what would work for my home
The customer service is great the prices not so much. Please be true to sale. Don't hike up the prices and call it a sale. It's not
Friendly people and clean store. Was a nice experience all around !
I was impressed and happy with the knowledge of the salesperson and friendliness that she presented. I felt respected, and all those qualities are very important to me when shopping for anything, especially a big ticket item.
Great prices and they have a lot of sales I bought a nice kitchen set for under 500 dollars
Excellent customer service!
Dan ...excellent service!
I ended up at IKEA because I wasn't really shopping for an entire bedroom set, just dressers. Ashley's had very nice employees, not following you around the floor just to get a sale(like I previously experienced at Raymour & Flannigan). Ashley's has really nice furniture(aesthetic wise) but the quality just isn't there for the price tag 🥵🥵. If I'm going to pay $1K for 1 chest of 4/5/6 drawers, it'd better be solid wood with deep drawers. Not the flimsy veneer or composite.
I have changed my mind. The store manager was great. The salesman not so good. They did not have my coffee table set so I took the one in the store. The salesman told me there was only one scratch and he would put it in his house. Well after it was delivered there was more than one scratch. He said sorry...maybe the men who delivered scatched it...basically you are screwed. I asked if I could return my twin bed for a larger bed...they don't do returns...needless to say I will not be going back nor will I ever recommend. I will try other places for sure.
Had such a great experience with Brenda and Joe! They were so helpful and answered all of our questions. They were also super transparent with all the ins and outs of pricing and delivery and made our experience easy and productive, as well as informative. Will definitely be back.
It was my First time in a Ashly store. Beautiful Service could not have been better. They meet you at the door and Take you to what your looking for. Thank you for a excellent experience.
Victor was very helpful and I was able to get a couch at a great price!
We have been in on several occasions and the sales staff members and the customer service representatives we have had the pleasure of meeting have been friendly and attentive. We love the couch, chair, and now ottoman that we have purchased and will be back again for any future furniture needs.
Very Helpful and not pushy, like some other furniture stores
From the moment we walked through the door we all enjoyed the hands-free temperature check...step right up to the thermometer and read your temp if it's over a certain number head on home you can come into the store if not...Welcome. We were greeted by Pat who was wonderful, our kids took a likingtl her as she kept them entertained with stories, games, etc her positive energy was refreshing. This staff at this site are so friendly. The selections are excellent and the prices don't require deep breathing and signing away our first born. The urbanology line was my absolute favorite. We ended up making a purchase and went home and changed our mind and decided on another set... the exchange was easy made over the phone with Carlyle and we didn't have to go back into the store, an invoice was sent via email for the difference and we were all set. Excellent experience! (The kids really liked the wire man and wanted to bring him home- the idea of seeing that sitting in our living room in the middle of the night would terrorize us, so it was a no, lol)
Not impressed by the furnitire selections. Mediocre, no pizzazz😴
Poor quality furniture
Avoid this store and all other Ashley stores. Their products are made with sub-par materials which are often times fiberboard. We purchased a couch here two years ago and bought the warranty. The couch frame broke and they strung us through two months of calls and a technician visit before saying they were denying the claim due to "accumulation". The furniture is junk and their warranty isn't worth the paper it's printed on.
Today we went to pick a new sofa for our apartment and Anthony Delzingaro helped us so much to figure out measurements and best options for us . He was amazing and went above and beyond.He is Super knowledgeable and nice . Thanks Anthony.
We were looking for a dining table. They didn't have what we wanted but the sales staff was very helpful. We looked at the online catalog together and they had some suggestions on other stores to try. The floor stock rotates so we may go back again and see if they have the style we wanted.
My wife and I went the other day to explore new couches. We coincidentally came when there was an anniversary sale, though we still had the intention of only looking. What made our experience really awesome was that there was no pressure or hunger to get us to purchase anything. We were greeted courteously by an older gentleman at the front. While we were walking around, we were approached by a man named Carlyle, who checked in and then let us be. Later, when we returned to a certain couch we liked, he checked in again, encouraged us to try it a little more comfortable, and gave us some information on customizing. We still weren't sure, and took some time trying different things. We then went to him, and he already had the couch we were circling on screen with more resources. It was perfect salesmanship; not intrusive, but paying attention, and approaching when we were ready and open. He was open, direct and honest about concerns, with his style being transparency; he offered pros and cons and let us make our own decisions. I'm sure that, as a salesman, how things are presented and to what degree are factors, but he seemed to be genuine. He handled our curiosity so well that, after some quick research and discussing between just us, we decided to do the purchase; again, he gave us our space to converse without hanging around like a vulture like some salespeople do in other places. When we started that process, we were happy that both Carlyle and the paperwork person, Tyrone, were great with that too. Tyrone was also a wonderful personality and got our work down swiftly. From beginning to end, it was a great experience, and we have to doubly emphasize that Carlyle and Tyrone made it an enjoyable, careful and secure one. We left feeling good about our purchase because we didn't feel pressured or tricked. They gave us clear directions and next steps, and the store's policies allow us some more time to cancel if we wanted to. Again, another reason we didn't feel rushed or pressured. I would definitely recommend this store and this specific location to other people. Look out for Carlyle and Tyrone!
From the store manager to Heather our sales person, outstanding, courteous, and very helpful! This is the 2nd furniture purchase from the Plymouth Mtg facility in 5 years. I live a block away from a raymour and flanigan showroom in Montgomery Twp. It was worth the trip. We are satisfied with both purchases and will continue, when furniture is needed to be replaced, going to Ashley furniture in Plymouth Mtg. The store manager, and I apologize that I cannot recall his name, went out of his way for us!
We had the pleasure of being helped by Brenda at the Conshohocken store. She was very helpful throughout the entire process. We were quoted up to 10 weeks to have the sectional we purchased delivered (damn covid!!!) but within 2 weeks we received the call saying that it was ready for delivery to the house. Could not believe it was that fast after hearing all the horror stories with purchasing furniture during the pandemic. Very pleased with everything from start to finish. Thanks Brenda!
The process was seamless from start to finish. I made my payment online. I was very pleased when I received my furniture months ahead of schedule. It was a pleasure to work with Brenda G.
We had a great experience purchasing our sofa from here. Easy and organized. Awesome service. So glad we went to Ashley’s!!
I got good furniture and the service was good also
Sales Representative Brenda Gaines was very professional. She had a great sense of style and thorough knowledge of the merchandise. She helped me select the perfect pieces to buy to make my new house a place of comfort and style. I would have never been able to put it all together without her expertise. Ashley furniture was a one stop shop for everything I needed to furnish my home. A pleasant experience all around. Will definitely be a return customer.
Best customer service I’ve had in a long time. Anthony was awesome! He was very helpful, honest and his customer service was excellent. I went into Ashley furniture just to look around and I ended up buying two bedroom sets! Prices are great also. Please ask for Anthony, he will not disappoint you.
Very happy with selection and excellent customer service! Daniel was extremely knowledgeable and helpful!
I recently got a sofa bed. Chair w/ ottoman and a Love seat the corners of the the furniture at the very bottom were ripped only had it a few months and the cushions are messed up. Their all lopsided and uneven the fabric inside is balled up inside. Disgraceful. All the money I spent. I dont recommend. Their quality. Its cheap....
I've been to several Ashley home stores and other furniture outlets. This location was quite disappointing as there really wasn't a single item which caught my attention. They seemed to have an overabundance of table sets and not so much cushioned living furniture.
We had a fantastic experience with Anthony at the Conshohocken store. He was knowledgeable, friendly, and helpful!
Heather made the furniture buying experience very enjoyable and personal. She's patient, knowledgeable, and understands the customer's needs and wants. Because of my experience with Heather, not only will I return to Ashley but I have already told people to go to your store and ask for Heather. Heather is THE icon of customer service.
Finishing our basement and we wanted a new table. Vicki was super helpful. She gave us the space we needed to evaluate our options and answered all of our questions. Vicki went above and beyond to help us pick the perfect piece for our home. We highly recommend Ashley Furniture and especially Vicki.
If I could give zero stars I would. Purchased a sectional from them over a year ago. Manual Recliner broke on it so we call customer service to have a technician come out and fix it as we purchased the warranty. Got told after arguing back and forth that we never purchased the couch there so again I take pictures and tell them this is what they delivered. Come to find out that Ashley’s manufacturing company made our couch wrong. We were never suppose to have a manual recliner. Everything was suppose to be electric. Finally get told after sending 20+ photos of the couch that they will reorder the couch that was made wrong in the middle of September. End of October I Called to check status they never ordered it. Spoke with Janay from customer service she stated she would order the part and it would come mid-November and keep us updated if any change and for our inconvenience we would receive a credit on our Wells Fargo bill. When I call it’s literally like I am back to square one. The Right hand does not know what the left hand is doing. I leave voicemails and emails for Janay and I receive no response anymore. She said the credit would show in the following billing cycle and it hasn’t. I have called and fought since April and now it is November and we still have a broken couch that we should have never received and no credit for the trouble Ashley has put us through. It’s getting to the point where we will never buy another thing from Ashley/take it to court if they don’t fix the issue they caused. So frustrating especially when we had a great experience with the sales associate who sold us our furniture.
Great furniture store good prices
Jim Kennedy was extremely rude. Couch is being delivered 4 weeks after he said it would. And he couldn’t even apologize about it.
My husband Pat and I stumbled into Ashley furniture tonight hoping to lay on some beds to get an idea of what type of mattress we would like to eventually purchase. I typically do not like to work with sales people on the floor as I sometimes feel pressured. When we first came in Anthony was excited to greet us and enthusiastic to show us the different options. His approach of showing us the beds and what Ashley furniture had to offer was more for our own knowledge rather than trying to push a sale. When Anthony showed us the power base options we immediately started to plan what movie we were going to watch from our bed. Anthony made the experience fun and enjoyable and we really felt like we accomplished a huge milestone in our own personal relationship after leaving the store. Anthony had a ton of knowledge on the options and really pinpointed what would be best for my husband and I. We are so excited for our new bed and we cannot wait to get the phone call from Anthony to plan the next step! Thank you again Anthony for all of your help and encouragement!! We honestly could not have made a better choice!
I bought a sectional on August 22 and was told delivery would take 6-8 weeks, putting it around Oct 3-17. On Sept 11, I got a voicemail from the sales associate stating that I should get the sectional at the end of the month and I would be called with any updates if something changes. On Oct 2, I called for an update and spoke to the sales associate. I was told that two of the three pieces came in and it should be in the following week. On Oct 19, I called again to check the status as I have not received any further updates from Sept 11 despite what was stated in the voicemail. Now I’m told that I’m waiting on all three pieces and to expect delivery third or fourth week of November.
I'm disappointed that the store really didn't have much to offer, but understand that things are listed online nowadays
Worth a look. Mostly couches and dining tables. Long wait for deliveries currently.
SO ACCOMMODATING. THE SALES PERSON HEATHER IS,PATIENT AND KIND,AND IS GREAT AT JOB. GREAT JOB HEATHER !!!!!😁
Excellent!
Anthony could not have been more helpful. He was super friendly and knowledgeable. He answered all of our questions and helped facilitate the process. He made our buying experience more enjoyable. We will definitely be back!
Happy i got my tv stand
I am incredibly disappointed in this store. I bought a sectional couch about a year ago from this location. They originally sent us a portion of the sectional that was broken and appeared to have been opened already by another customer. After multiple days of calling and complaining they eventually replaced the piece. The couch has held up decently. However, my wife recently went to clean the back cushions of the couch as we are expecting a baby and want to deep clean prior. Upon unzipping the covers she found that three of the four cushions had no insert and was just stuffed with stuffing. She has called customer service multiple times, providing pictures as requested and is repeatedly told someone will call her back. It has now been a week and no one has called. She has asked to speak to supervisors and managers with no success. In addition, one customer service representative suggested she just remove the stuffing to wash the cover and then put it back in. This is absolutely unacceptable and should have been rectified immediately as the pieces were clearly not made correctly. We will now have to go to the store to present them with the cushions to try to find someone to rectify this issue. We completely understand that mistakes are made in manufacturing but the way this has been handled is absurd and unacceptable. We will not be purchasing from Ashley furniture again.
Representative told us that our order will take months to come
Anthony was so helpful! I came in today after finding out that the couch I ordered from another local furniture shop was being pushed back (AGAIN!). Anthony was kind, attentive, and made sure that I found exactly what I was looking for at the price I wanted to pay. I cannot say enough nice things about Anthony. I will never shop anywhere else again. Go visit Anthony at Ashley Furniture Conshohocken!!!
Wonderful! Just what I wanted. Joe and James were great.
Beautifully well-thought-out for plans nicely laid out products not quite sure where they are made or if their actual leather a bit pricey
Went to look at sofas, & attended to by Heather who was everything one would expect from a sales associate. She was good enough at what she was there to do, and we purchased a new sofa. Thank you Heather & Ashley Home Store. THANK YOU!
Like everyone else I would not give any stars if I had the option I purchased a sectional sofa on the 3rd of July and I was told that my furniture would take some time due to Covid so they gave me expected delivery time of the first week of August I am now calling the store on the 6th of August just to get and update when I called earlier the women who picked up could not find my purchase in the system so I told her I would call back with my receipt. I called back later in the evening when the sales associate picked up he immediately knew what I ordered I didn’t not give him and information not even my name he then continued to tell me the sales associate that I worked with is no longer with the company and I asked what did that have to do with my purchase he then said he would have called you to give you updates then he went on to say that my furniture would not be delivered until the end of September I am furious because I don’t feel nothing with a wait for delivery should even be sold due to the fact that there are no accurate times and dates for the warehouse.
Bought what was supposed to be a leather sectional sofa. Bought a warranty to protect our investment. After 3 years the leather( plastic) split on the seat, armrest, and on the back seat cover where your head rest. In February made the first claim. Because of covid19 the repairman couldn’t come till June 2 2020. Put on new seat cover said he would order new pieces. In August was told Ashley will not cover other pieces today I was just told now the manufacturer stop making the leather(plastic) sectional sofa. A lady named Ann was the customer service person I spoke with today and is the only person from Ashley that told the truth to me. Will never shop at Ashley again and will let everyone we know look somewhere else.
We have bought several items from Ashley furniture. Everything was delivered and assembled in a timely fashion. After 2 years, our couch has stood up really well. We just purchased a bedroom set and Dinning Room set. Vincent was extremely helpful and personable. He knew the product well and was not pushy. I highly recommend Vincent as your sales rep.
Had an excellent experience in this store and much of the credit goes to your superb sales associate, Heather. It did not take long for us to have a comfort level with Heather. She knows the merchandise and understood what it is that we wanted. She is professional ,very friendly and understands her customer - we felt like we have a personal furniture buyer assisting us! Heather has a keen eye for color and style. We not only would return as customers but very much would recommend returning to this store with Heather as the sales associate.
After having Bobs call me and state the day of my furniture delivery that my couch was on back order till then end of summer, I decided to give Ashley's a try. I am SO glad I did! Anthony got me what I wanted and at a great price AND within 2 weeks I had my couch! Anthony is a great sales rep and really deserves a raise. He went our of his way to check everyday on the status of the couch delivery and even helped me pick our a matching chair! You will not be disappointed! Just make sure to ask for Anthony!
Horrible customer service agent that answered the phone. I asked a simple question regarding delivery and she blatantly lied. I didn’t catch her name but she is the old women behind the plexiglas with the short hair. Will NEVER come back here. They are all about lying
Heather is great.
Found a great chair, called in advance to ask questions, came in to meet with sales rep, everything went super-smoothly.
Recently went to Ashley HomeStore to purchase some new furniture and the service was amazing. If you go please request Anthony to show you around he has great knowledge of the pieces in the store and he is passionate about what he does.
Wonderful experience. Rez was very helpful And patient helping us find furniture to fit the dimensions of our room.
I wish that I could give a review without having to pick 1 star. That’s how horrific this experience as new customer has been. I spent over 2000.00 on 5/17/20 for furniture, that I should have known better to at least sample first however, this being Ashely’s furniture and having “expertise” I figured it was a trustworthy company. I received nothing but broken furniture and have yet to receive my sofas & bed. I ordered online having good faith in this company to only be scammed. There is no one to answer customer service calls “due to COVID”, how convenient. Now that you’re open, at this point tomorrow, morning I will arrive at your location with the police to obtain my refund.
I'm very happy with my new furniture.
Our experience with Ashley was totally fine. We purchased the Jinllingsly 3-piece sectional with ottoman from the Conshohocken location in early February 2020. The store is big, clean, and prices are clear. There's the typical furniture salespeople lurking, but our salesman was Tim Corley, and he was helpful and not pushy whatsoever. They price-matched the sofa to a cheaper one listed on another website that wasn't Ashley with no issue whatsoever (check online for cheaper prices before you buy in store!!), and the check-out process with Tim was simple and clear. They even split our order into two shipments because the ottoman wouldn't be available until two weeks after the couch. The only issue we had was the couch was slightly too big for our front door (our fault since we underestimated the size of the couch) so they had to reschedule the delivery for a disassembled couch which would then be reassembled inside our home for an additional fee ($225 in cash). I wish this option had been presented at the time of checkout and we would have just chosen that to avoid any issues since our home is older with narrow doorways. However, all in the all, this location was great, salespeople were friendly, the delivery was on-time (they called when they were 20 minutes away) and the tech who reassembled the couch was great.
Just go through online. You’ll get ripped off if you go here
Would have given zero stars but not an option. Salesman was nice but customer service (people at desk and answering phones) was horrendous. Was told would call back in 30 min, after 2.5 hrs no call back. Spoke with “Jeffrey” Conshohocken store who was rude and kept calling me by wrong name. Kept changing the info he was giving me. Matt the manager was no better told me Friday night furniture would be delivered Saturday. Put out old furniture outside and then no delivery Saturday! Matt had no answer except that it wasn’t his fault. Finally we just cancelled our order because couldn’t trust them. Stay away, at least from this location. Nightmare begins once you place your order.
Clean store. Lot's of great looking furniture. Comfortable bathroom to take a dump.
If you have a furniture claim for the protection plan that they sell you, you spend hours on the phone on hold trying to get a hold of there customer service center which is a franchise. Their sister company Value City Furniture of New Jersey and the parent company is Crest Furniture Inc. So this whole time your thinking you bought from Ashley but really you got it from someone who is owns the Ashley name. So to my point, after spending hours on hold to finely get someone, most likely they are going to deny the claim and tell you that it is from customer neglect.
Rich helped us pick a phenomenal wrap around couch and what a deal. I actually felt good about my purchase.Can't wait for the free delivery! Got 5 year kick butt warranty too.
Very friendly and courteous. We found exactly what we where looking for.
Great experience. Patient and very helpful!
Sales gentleman was great. Helpful, not pushy ,gave us time and space to check things.answer all questions. Friendly, helpful.
I don't really like ANY new furniture, but for the prices this place seems OK
3rd time buying from Joe Gallo @ Ashley in Conshohocken I am always treated with Respect and great service.
The store managerJoe Gallo was AMAZING!!
Buyer beware! This place is awful. I ordered a sofa that they were unable to deliver to me because it was out of stock. The canceled the order but they have yet to return the money to my credit card. I placed the order 8 weeks ago!! I have followed up by phone numerous times and each time I am told "the manager will call you back". Horrible customer service.
Amazing service and low pressure atmosphere. We shopped around and were thrilled to go back to Ashley where we were treated better. So knowledgeable and helpful without being pushy. Much appreciated, highly recommended!
If I could give this location a million stars I would!!!!!!!!!! ANTHONY was phenomenal!!!! He was sooooooo patient with us and gave us a VIP Experience. Hands down, the best sales representative I’ve had in a long time!!!!!!!...and Joe, the manager, AMAZING!!! He was incredible. If I could give them a big, fat kiss, I would!!!!!!!!
Not bad, depending on what you're looking for!!
We got a couch and love seat 50% off! Heather was amazing! She found exactly what we needed!
I’ve purchased a total of 5 major furniture items from Ashley furniture. Two couches, a dining room table, three side tables and a Bed. The furniture looks nice and it feels good to sit on/use, But God bless you if you ever have to deal with “customer service”. There is not enough patience in the world to deal with some of these people. It is a nightmare every time single time we have to call because they don’t actually want to fix the problems associated with their products. When you purchase furniture they sell you a warranty, but when try to use that warranty you have to deal with EXTREMELY RUDE staff who does not listen to your concerns and can be extremely short as if your burdening then in some way. They are better off just saying all sales are final because that is the attitude they have after you purchase an item . It’s Unfortunate to get treated so poorly In a place you spent so much money at. I will be purchasing my furniture from Raymour and Flanigan or another furniture store from this point forward. Addendum: 11/24/19 On top of what I said above, Ashley furniture sent the wrong piece in the mail because they were not listening to what we were asking them for , Or paying attention to the pictures that we sent them. Smh
Was absolutely floored with how polite and helpful Heather( a rep who helped us) was. No pressuring at all. Very friendly and answered any and all questions I had, especially regarding price differences on the floor vs online. Would 100% shop here again.
So i went shopping @ashley furniture (Conshohocken store)meet the most wonderful sales associate named Heather. She was absolutely amazing service was a1 she was extremely attentive to my needs. Bought the most beautiful pieces. Love this store service never disappoints this is my 4th time shopping with them.
Ad said sofabed at a fair price and free shipping. No sofabed on showroom floor. Boss said price in add was a corporate ad and had to order on line. Then said I could get price, so I agreed. Would take six weeks. Invoice printed for me to sign, my fault did not read carefully. Read it at home and sales price listed but shipping brought it up to the amount of store price original. When I went in to cancel was told no cancellation after signed. So be sure to read carefully before you sign. By the way, sofa is hard as a rock.
Excellent stress-free shopping. Anthony gave me space to look around while remaining attentive.
We bought our bedroom set and mattress from Ashley Homestore and had a great experience. Our salesman Anthony was super knowledgeable and completely low pressure. He also made sure that we got the best deal possible on our furntiture and mattress. I would reccomend asking for him if you come in!
I ordered two full size beds three months ago and patiently waited for Ashley Furniture to get their stuff together . Finally the delivery date has been set . However, one day prior to the delivery I received a call from their representative who said that one of the frames was broken in the warehouse and thus I will have only one bed delivered . The representative also doesn’t know when they can deliver the other bed. My children are sleeping on the mattresses on the floor. It’s concerning that it’s going to be cold soon and sleeping on the floor is not such a good idea. So much for three weeks we were initially promised by Ashley Furniture. Never again. Thus is unacceptable
Very helpful, efficient and thorough.
Always a great experience at this store. My husband and I buy everything from this Ashley’s location. Thanks to Anthony for helping us out from the second we walked in and stood with us for every step in selecting all our furniture items. Great customer service. Will come back again. Thanks!
I found furniture the I liked, service excellent so far.
Hi,I recently shopped at Ashley Furniture and I have to tell you the service was Fabulous and Heather helped me multiple times when I visited the store. Heather was prompt, knowledgeable, and very inviting and willing to help......that really means a lot when I'm spending money I would usually spend elsewhere,but I think Ashley will be my new Furniture store and I have been recommending this store as well. Furniture is Good quality and sales are great, I saved slot and am very happy.... Cudos to you Heather and Ashley Furniture!
***AVOID THIS STORE*** I had a couch delivered 8/7/19, two weeks later the entire frame of the couch had BROKEN IN HALFf. I've made multiple calls, and multiple complaints in which Customer service said there is nothing they can do to expedite replacing the couch. So, its not been 5-6 weeks and I still have a broken couch sitting in my living room. They do not stand behind their product and their customer service team was completely unprofessional. I had to call back multiple times (because their managers do not answer calls?) and they just told me there was nothing they can do. Please do yourself a favor, and stay far far away from this store.
Mark was great and assisted me as soon as I walked through the door.
Had a great experience here. The sales made the visit worth it. Also staff here are super friendly and willing to take their time to make their customers happy. Will be back to buy more furniture :)
It's so close to home DEPOT and zBJ's
Great selection of furniture and good deals. They helped make the dew sign process easy.
Anthony was great! He showed us many different options and explained all of the details. We are very happy with our purchase!
We were greeted by Stephanie N., who provided us with an excellent job of showing us the pros and cons of the mattresses and power bases. After making our choice, we met the store manager, who was very engaging and professional. This was an excellent shopping experience.
Great service everyone is very friendly, Todd is an amazing salesperson! Helped out tremendously!
There's always some kind of deal or sale going on. Was going to order a couch online, but going in simplified it.
Anthony was great, waiting for furniture on the 1st, will rate again.
Products missing, replacements damaged. 8 weeks + to get a lampshade.
Excellent experience from start to finish. Dan was very professional and helpful!
We are first time buyers at Ashley furniture the service we received from Antony is amazing he is a very nice person good with his customers well mannered always smiling we purchased our living room and dining room we thank you very much Antony wish you success Gunay 𝘍𝘢𝘮𝘪𝘭𝘺
We came into the store today just to get some ideas. We met Todd and he took the time to listen to us and understand what we were looking for. He was very knowledgeable on the furniture and mattresses and we ended up purchasing an entire bedroom set and mattress.
I had such a wonderful experience the first time I purchased a mattress there that I just went back for a second mattress in less than 2 weeks.. The manager, Joe Gallo was very informative and was very conscious of staying within my budget. The atmosphere was warm and friendly. Truly a great experience.
Great selection of furniture at great prices! Anthony was a no pressure salesman.
This review is specifically for ASHLEY CONSHOHOCKEN-PA The staff is pathetic and is not fulfilling their commitment at all . My order was including a free bike and I have been waiting for last one month for that bike. Store manager JOSEPH is not even giving any date for bike delivery. After one month of wait , he is saying that it is gonna take another 2-4 weeks . Joe told me very rudely that .. THEY DONT EVEN CARE FOR REVIEWS . But I am hoping someone else in ASHLEY will definitely see it and respond.. This is a black mark on Ashley’s customers service. DO NOT fall for attractive offers you see in store . You will never get it . I would recommend everyone not to visit ASHLEY CONSHOHOCKEN PA Store.
I visited this place several times to furnish my first apartment. Dan was very helpful and the prices here are great! I would recommend.
I recently purchased a sofa and sleeper sofa from Ashley’s Furniture. They did a price match and I was told that delivery would be free. A few hours later l receive a phone call saying that the sales associate made a mistake and that I have to pay the delivery charge. Initially I got the protection plan because the delivery charge was free, I asked if I could get the protection plan for free because the associate messed up. I was told I could not and that I could drop the protection plan and just pay for delivery. The protection plan was $129 and delivery was 150.99 and so I still owed about $22. Of an associate makes this kind of mistake, there should be compensation. So disappointed and won’t be shopping there again.
Had amazing experience buying furniture here. Heather and the store manager helped us pick the right furniture. They have lot of options and selections in store. Would definitely go back.
Ask for Todd. He gives great service unlike other employees.
Finally writing this review after about a month of trying to resolve this amicably. I First went to Ashley in late April 2019 to furnish a new house and it’s entirety. I knew what I wanted as far as furniture and already picked out everything online but went into the store in April because there was a sale. The majority of the furniture was going to be delivered but I did find three lamps that I liked and was told that I could bring these home. After paying for all of the furniture with a check I was then told that I couldn’t take the lamps with me because I had to wait for the check to clear. I then had to cancel that check that was written and write a separate check for The furniture that was going to be delivered and use a credit card for the lamps. Ciara who helped ring up all the furniture then went to get the three lamps off of the showroom floor and as we are walking out a manager stopped us and told us nothing is allowed to be taken out of the store. We then had to go back and get our money back and re-write a third check to ensure that these would all be delivered. I should have just canceled the whole transaction here. As this would show how the rest of the experience would go. I requested that the furniture be delivered mid to end of May and was told that that wouldn’t be a problem. About two weeks later Ciara called to say that it wouldn’t be available until the first week of June and we settled on a date of June 4 for delivery. Ciara then called on June 2 to tell me that she had good news and bad news. The good news was that some of the furniture was ready for delivery 104th but the bad news was that some of it was not an wouldn’t be ready until June 8 or ninth. I would not be receiving my dining room chair or the matching server. The table would still come though. All of the furniture that she said then arrived June 4. The problems continued here when several pieces arrived defective or damaged. The chaise lounge on the couch was ripped, a nightstand had a large scratch, the dining room table had a much larger scratch, and a drawer on this table was completely broken. The island I ordered also came with out any of the drawers or shelves. The guy who delivered the furniture immediately placed me on the phone with the tech who said that these pieces would be ordered and delivered to my house. In the next two days a different representative from Ashley called to say the missing furniture now May not be available until the end of June. I told her that this was absolutely unacceptable and then I was having a housewarming party June 22 and I had told Ciara this the day I bought the furniture when she assured everything would be there in time. She was able to move some things around and magically the furniture was now ready for a delivery date of June 11. I have been completely unable to reach Ciara since ordering this furniture. Presumably her commission is made and she no longer cares. In the meantime I did not receive any of the pieces promised by Ashley that were missing or broken. I did eventually get them around June 12. I then had to make several calls and leave three or four messages with the furniture Doctor Who was supposed to fix everything before I got a callback. When the tech from the furniture doctor came last Thursday (6/20) he only had an order to put the shelves in and fix the chaise lounge. He knew nothing of the table. Here we sit June 22 and I still do not have my table fixed and I find new problems with the furniture each day. I have had to make all the phone calls to Ashley. My messages are never returned and I repeatedly have to call. I am not sure I will ever get um table fixed which is extremely disappointing. I would never recommend Ashley as a company and certainly not the store to anyone. This is been an absolute disaster.
Ridiculous prices
Great selection of furniture. Salesman was very knowledgeable and helpful. Good deals too.
Sales guy wasnt bad, he needed help and nobody was willing to help, delivery drivers sucked, let my dog out not once but twice and she almost got hit by a car.. store manager is nonexistent.. sofa delivered with minor damage but store manager won't return our calls.. this place should be embarrassed I've never been to a home store before and I'll probably not be back..
Cierra was very kind and friendly. She helped me find my sofa and love seat for our new home!
Kim and Cierra were great. Vince helped us on Sunday and he was wonderful too!!
Excellent service. Polite, upbeat, knowledgeable staff
Good store, no horror stories. Worked with at least 6 different sales people over 5 years of coming to this store. All the furniture is solid upper-mid tier. Usually they have sales going on. Never pay full price.
Ashley Furniture is a very friendly place to do your home shopping, great customer service
Will never shop there again! If want delivery fast or on time forget that or if you want good quality furniture do not go to Ashley's
Very helpful, gave us space to look when we wanted it and answered every question we had.
We walked into the store with a specific item in mind. Cierra greeted us and took us to the sleeper sofa we had picked out online. We were really just there to see it in person and try it out. Cierra showed us how easy it was to turn the sofa into a sleeper. She was really helpful and friendly and explained the delivery etc.
Bought a recliner. Excellent service all the way around from the salesman (Anthony) to the clerical (Leslie) to the managers (Carlyle and Joe G). The delivery team was on time and quick with a smile. I would highly recommend them!
Expensive but very stylish
Helpful, price matched, quick and nice!
I /we , my Mom and I had a great experience shopping! Rich was so helpful, had lots of patience 😂 with us! Explained about furniture warranty and if we had any additional questions he would be available to help.. offered his knowledge about different pieces . Will share my experience with friends and for sure suggest Rich to assist. Thank you
Tre was great!
Richard was amazing sales rep, easy, not pushy, guided through the process the right way, great guy! Thank you and I looked forward to working with him the future. Will def be coming back here!
Got a good deal, but it is going to take over a month for the item to even be available? Seems odd to display something you don't even have.
She really helped us to get squared out the process of buying furniture,explained all the details.kudos.keep it up
Ashley has many options for your home. The great thing is that the furniture isn’t cheaply made yet the prices are reasonable. The sales group is great, very knowledgeable. They encouraged me to shop around, visit the competitors, which I did. I ended up back there completing my purchase. Thanks!!!
So far I am so in love with all of my shopping experiences with Ashley both in store and online!
Big time buyers remorse. Merchandise is not quality and is overpriced Bought a couch, end table' and 2 chairs. End table was faded and door would not stay closed. One of the 2 chairs had bubbles in the material. End table was swapped out, still waiting on tech to contact us about repairing (bet it will need to be replaced) chair. Customer service is fair at best. Would NOT recommend.
Overpriced
The staff was extremely helpful. This is my location for all my future furniture needs.
I went to Ashley Homestore in Conshohocken and met Anthony, he was very helpful with everything, if you go there ask for Anthony, he will take very good care of you! Also ask for Carlyle, he was also very helpful!
Approached by 5 different salespeople during our 15 minute browsing stop. We politely responded to each offer that we are only looking around. The final straw was received when a salesperson stated that we were unapproachable. It wasn't said like a whisper, it was meant to be heard. Little did they realize that we had just bought a house and we needed to buy furnishings for almost every room. Maybe judging a book by its cover is still a bad idea? We will happily spend our 15k budget elsewhere.
We purchased a kitchen table here one day. Our salesman was Anthony and was really helpful throughout the process. I love the finance option they gave. Very happy with our decision
Super friendly staff...helped us pick furniture according to what we were looking for and recommend options on things that we weren't too sure on what we wanted.
Cierra was great. Very nice, let us do our shopping. And then was very helpful once we were ready to make our purchase. Would highly recommend her if you were looking for some new furniture
Carlyle was amazing. After doing some research online I thought I knew what I wanted and asked him some questions on the phone. I then came to the store to see the selected piece and lived it just as much. Had to discuss some details and return. Not once was he pushy. He gave me his info and told me to reach out if I needed anything. I called again that evening to discuss some financing he called me within minutes to discuss. I returned today to purchase and after detailing my measurements we realized we had to adjust the order but everything was so easy and seem less. Thanks for making this easy and painless I will be recommending you and this location.
Today I had the pleasure of working with a very nice Sales Rep by the name Vincent. He made are shopping exerience for a Living Room set go smoothly. If you go Ashley Furniture in Plymouth Meeting ask for Vincent 10's across the board. 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟
I can’t say how happy I am with Ashley furniture!! James is absolutely amazing and friendly and very helpful!! I recommend this place!!! 5 stars a definite!!!
Joe S was a great help. I highly recommend getting your next furniture purchase from him.
Great service and very friendly and knowledgeable staff.
Carlyle was fantastic! Helped me get the right mattress and adjustable frame without breaking the bank!
Had a great experience the other day. Anthony was great very helpful. He a great salesman. He didnt hound us. He came and checked on us everyone once and a while. He really knew his stuff.
Months ago we saw a piece we both like a lot. We saw it again today and the price was greatly reduced! Joe was very patient as we made our decision to buy it and the paperwork went quickly. Thank you Joe!
worst customer support i ever faced. i bought a recliner sofa and the recliner stops functioning in just one month. i tried to call customer service many times, but its also not functioning similar to my recliner.they are not responding to emails, calls, anything. really frustrated with their support and feeling regretted for making purchase in ashley.
Anthony was great! He helped my wife and I with everything. He made the buying and delivery process very easy.
Cierra was professional, efficient and friendly. Remember that I had been in earlier and exactly what I had looked at Great service!
We enjoyed today’s shopping experience at Ashley’s with Ciera! She greeted us at the door and let us know today’s deals and let us shop around. Once we determined which couch style we wanted she helped us to determine what would best fit for our living room area, she was very patient as we kept trying to rearrange potential pieces. At checkout, she and Denise were super friendly and they made checkout an enjoyable time. I also bought my bedroom set here back last year and I love how everything looks and the quality is great.
Anthony was fantastic helping us find furniture today. He answered all our questions and did not pressure us at all. If your shopping at Ashely’s in Conshohocken, ask for Anthony.
Anthony was very helpful in helping us find our first dining room table for our new house. He was very thorough and knowledgeable about the products and with his guidance we picked a able we just love. He was pleasant to work with and very personable. I am referring him to my family since they are looking for bedroom furniture. Thanks Anthony!
Very pleasant experience shopping at this location. James Johnson was super. Very knowledgable on the products. No pressure and just an all around great guy. We will shop there again when we need other items. The store experience rates a 5 star.
Cierra was really helpful when we were looking for a new sectional couch. They were also able to price match the online price which saved us a lot of money. Thank you!
So I went into Ashley just to look around...hoping to find a table to match a desk I have at home. Not only did I get an exceptional, killer price, I got top notch customer service. The staff, especially Anthony who was a tremendous help, are down to earth and relatable! My entire family has purchased from Ashley several times before and we will keep them as our "go to place" for quality furniture at great prices!!
Nice store, good selection. Price jacked up, like any other homestores. Nice customer service.
I had a great experience. I would recommend it to everyone
Anthony was delightful to work with during our visit. He was cheerful, polite, had great suggestions and was not overbearing or pushy. He has a great sense of humor. Although he was busy, he made us feel like we were all that mattered.
Jim was super helpful and easy to work with. I was able to order the chairs I came in for very quickly and without any trouble. My only problem is the price game that is played with the furniture. My husband and I have been loyal customers of Ashley for years—our entire home is furnished almost exclusively through this store. My dilemma is the day we ordered the chairs there was a sectional I was very interested in (Savesto 5-piece sectional, Ivory) and I just needed to double check the measurements in our basement. The price online was $1349 (and I had a 10% coupon). Two days later I returned after measuring our living area to confirm the sofa would fit nicely and the best price your team could come up with was in the neighborhood of $1700.. It’s disappointing we weren’t able to end up on the same page. This will be the first large furniture purchase my husband and I make through another company as we’ve found the Ashley Savesto sectional through several vendors online that also offer free, white glove delivery for under $1250. We’ve come back to the store twice to give Ashley the opportunity to come even somewhere close to these other vendors in price, to no avail.
Wonderful experience very nice people, I will definitely shop there again!!
Cierra provides excellent customer service. She answered all of our questions and provided numerous options. We will purchase from Ashley again.
Too eager to sell
I7 7l8 and 7
Lots to see and friendly staff
Cierra Dorsey’s assistance was hospitable, courteous, and knowledgeable. I commend her on the outstanding service she provided.
We had such a great experience working with Cierra! She was extremely helpful, friendly and we would definitely recommend working with her. We purchased a sofa for our secondary tv room and it’s just what we were looking for after checking out numerous other stores.
Very helpful! Helped me make a great decision on a new bed :)
Cierra was very helpful, nice, and informative. She made the process easy and understandable!
Customer service provided by Richard, financing girls, and the delivery team was top notch. Richard was professional, knowledgable of all the products we looked at and asked him about including the special offers and financing options. He was friendly, appreciative, interested in our needs as buyers, and went above and beyond to make sure he provided us with the best price and a delivery when we needed it. I will definitely be shopping here again, and will be looking for Richard for all our furniture needs. He represented Ashley well, and was a great face for the company. #AskforRichard #Richardisfurniture
Fabulous customer service!
I do not recommend this location especially. Their staff will sign you up for whatever just to get a sale. We asked to sign up for an ashley furniture credit card so we could partake in Ashley Furniture deals. They signed us up for a credit card that is only valid at their location, in which we no longer live near. Upon delivery to our brand new home in September the delivery people put holes in our walls, with black streaks all through our stairs and down the hall way ( that smear when trying to remove them), Sweat marks imprinted all over,& cutting the trim on our stair well. I was told by the property damage department that if I emailed pictures they would get back in touch with me for us to either get an estimate or them send someone out to fix our walls. I have called multiple times to follow up & no one calls back. On top of that they have been mailing bills for this so called credit card to an address i do not live at which has now effected my credit by not receiving bills & the store tell us to wait till we receive a bill. The customer service is TERRIBLE.
The customer service of this specific store was very poor. I had scheduled my delivery date a month after purchase. I took off from work and moved my entire bed room set out after Christmas in anticipation of the delivery only to speak to the manager the day prior to confirm delivery, since I was never called, that my delivery date was incorrect from what was previously agreed and my bedroom set was discontinued. No one had even called to inform me of this. When asking for a refund, the manager stated that it was not possible over the phone due to me using my card with a chip. The manager stated that I needed to come in at my earliest convenience in order to be refunded. After being transferred back to the billing department the woman helping me stated that she has never had a refunding issue with chipped cards. The lack of communication and efficiency of this store is appalling and I will never purchase or recommend Ashley’s again.
I bought a sofa in Monday 17/12/2018 the sales man Jim told me you will receive it by Friday.when i call they told me you will receive it in 31 December .i do not appreciate ashley service because they lie to me .the shipping also is not free they have a way to charge you I will not buy any thing from this brand any more they messed up my Xmas party.
I am very upset with quality provided by Ashley furniture. We baught 6 different type of furniture and with in 1 week we started to get problem. Start with sofa- when we sit on sofa we hear the ugly noise and also sofa is flat and look very bad in shape.We complain ashley and they send furniture doctor at home and guys says he don't understand when this noise came from and we did not get any answer. Another problem i have with King bed. the guys came for delivery are real bed people the way they peak the furniture and the way they push the furniture was very bad . They dropped one piece of frame at door so it was big damage on wood.And one of the drawer on king bed is not open properly . one drawer is open all the way but snug and second is not open properly in my king bed. i complain about it as well now i don't know what type of action Asley will take Overall i am very very upset with service ,quality of the product and delivery method of ashley plus they will not answer with email just phone cal only. Bad bad bad...........
Rich was great! He helped us pick out the perfect couch for our small space. We will definitely be back!
Nice customer service
Joe made the purchase very easy. Low pressure, which we really liked, but was very helpful and there to answer questions when we needed him. Price point was great. Highly recommend!
The team at Ashkey Firinture in Conshohocken was very helpful, especially the store mn manager Joe!
Where should I start. My husband and I dont' t like shopping for furniture at all , because most furniture employees are vultures. But not at Ashley, we met a fine gentleman man named Richard C. He welcomed us as we entered the building, but did not make us feel any pressure. He was so personable and down to earth (which is hard to find now a days) . He made our experience there pleasurable. I would Absolutely go back to Ashley. Richard you made our experience worthwhile. Thank you.
A wonderful experience....
Sketchy "sales" prices for every holiday. There always seems to be room to negotiate and the store advertises 10% over what's advertised on Ashley's website. Always ask for their "best price" or bring in a competing offer. It's a silly game they have set up to make you feel like you're getting a good deal. I would highly suggest watching prices over the course of a few months to ensure you get as close to the real bottom price as possible.
Friendly and helpful staff. Location was clean and organized. I was actually in and out rather quickly considering it was a pretty busy Saturday. Would definitely shop here again should the store have what I'm looking for.
Went to several stores before heading to Ashley. Ashley had the best selection and service by far. If you need new furniture, look no further.
Good service and sales
It was a great experience. Jim wa as great and so was the delivery.
Originally purchased our sectional here. Joe S. was very helpful and made sure we got the best deal possible. We returned today to look for a dining room set. We were fortunate enough to have worked with Joe again and was able to work out a great deal. I highly recommend this store as the floor manager is also very accommodating.
Joe s is awesome. The “s” probably stands for superstar.
Carlyle is one of the most personable salesman that I have met! He was very knowledgeable and seemed to genuinely care about our needs and concerns. We will definetly be returning for our future purchases and continue to spread our rave reviews!
These guys are crooks. We bought some chairs from them they were really shoddy they broke right away when we sat on them and when I left a bad review about it they never posted it and so when you look at their website they have nice five-star ratings for all their stuff because they curate the ratings. In addition they tried to send Iis home with a cheaper mattress than the one we bought.caveat emptor!
Decent Selection
Excellent service. Salesman very helpful, patient and accommodating.
I had a great experience today at Ashley HomeStore. Our salesperson was Richard, we was knowledgable and friendly. The process was quick, I would definitely shop here again.
I had a great experience looking and with purchasing.
Seems like a fine place with fine prices when we were there. The salespeople were attentive and frequently offered to help, though we were just browsing. We did not but anything, so I cannot attest to the buying and delivering process.
Nice place. Furniture is nice but doesnt match pricing compared to another furniture store. Went with another place due to pricing and quality.
Went into Ashley furniture to get a refund on a couch I had just purchased (it didn’t fit coming up the stairs to my apartment) Instead, I left with another couch... all thanks to Vincent! He was so nice and helpful. His patience with our complicated situation was very appreciated and didn’t go unnoticed. Definitely ask for Vincent!
Super helpful people
Needed a particular color sofa for a certain $, they had it!
Vince was great!! Thanks so much :)
Horrible pushy sales people. Lie about price
Carlyle was super friendly and knowledgeable able about the store sales and merchandise. He made buying my bedroom suite pleasurable and no pressure. I purchase furniture from Ashley HomeStore before and will continue to fill my new house from there.
My shopping at this store was amazing from the time I enerered store. I was greeted and welcomed by various associates as well as the Store Manager Joe Gallo. I then had my personal associate/shopper and interior decorator Tre. He was very knowledgeable of the merchandise quality, prices and color schemes. Because I was so indecisive of my choices I had another associate; Carlye who came to help us out too. They were very patient, funny and most importantly PROFESSIONAL...If you need furniture and don’t wanna be jerked around come to this store and these associates will be fair, honest and very helpful. Thanks guys!!
It was great!
Vincent was AMAZING and he made our shopping experience enjoyable! Such a great person who cares about his customers, thank you Vincent and we will definitely revisit this location for any future furniture needs.
Went to purchase furniture for my basement. Not even acknowledged upon entering the store.. picked out my own furniture and was just about to pay for it when a salesperson from mattress dept finally noticed our interest in the set. At this point we had been in the store for 30 minutes and circled back ..The prices were great I must say that. We made our CASH paid in full purchase.. So when you see someone enter the store, I'm not saying harrass them but at least acknowledge them regardless of a preconceived notion...I appreciate you brother who helped us...
There a large showtoom here which gives shoppers the opportunity to shop a large mix of furniture in a number of different staged rooms. Another positive attribute of this place is that they often have decent sales with high percentage savings(off of hiked-up retail prices, but still). It could definitely be better organized as far as the sales team's availability and attentiveness. They can't find a balance between being overbearing and unavailable. They did a good enough job with me as a customer to get a couple thousand dollars out of my pocket. 4 stars, Smashley.
James J and manager Joel we're super awesome and helpful with my furniture selection and purchase.
Service was great and sales rep was very knowledgeable.
Great experience while visiting Ashley furniture today during their big Labor Day Sale! The sales staff were all friendly, helpful and not at all overbearing. We ended up buying several pieces with the help of Vince, who was knowledgeable with a fun sense of humor & charm! We walked out feeling very confident with our purchases!
We just purchased a temperpedic mattress from Ashley. Our salesman James was very pleasant, knowledgeable on the various mattrrss brands and friendly. He made the experience a positive one
Couldn’t be more happier with the service at Ashely HomeStore. The staff was knowledgeable and friendly. Was able to get in and out quickly after we made our decision. I recommend Ashley HomeStore!
I had a great experience at this store today. I finally was able to get the couch and chair set I wanted and the salesman was not pushy nut more helpful and focused on finding me what I wanted.
I came at closing time, but they were very helpful.
We have come here multiple times in the last couple of years to furnish a new house. We have gotten fast and friendly service each time and 0% financing has been great. Great selection and only about 30 minutes from us. We will be coming back soon!
Extremely rude and entitled floor designer (the guy wearing a black shirt). Learn to treat your customer with respect.
Ask for Jack! This is his third time helping me and is always A++!
Everyone that we came into contact with at Ashley’s was so great! Jack, Joe, and Kim were all amazing! They went above and beyond to make sure we got everything we wanted. Jack helped us the first time we bought furniture a year ago and we came back hoping he would still be there and we were so happy that he still was and he was just as helpful as before! Thanks Jack, Joe, and Kim for everything! I’m sure we will be back!
Vincent was a pleasure to work with. Explained everything in detail and did not make us feel pressured at all. We came in looking to purchase a box bedframe and came out with a tempurpedic instead! He was very knowledgeable and easy to get along with. Thanks Vincent!
My first time ever shopping at Ashley Furniture. The entire experience was excellent. Carlyle was knowledgeable, polite, and expedient. He was able to help me with my mattress decision based on my particular use, budget and comfort requirements. Delivery was on time as promised. Just extremely pleased! I look forward to doing business at Ashley Furniture again.
Bought a sectional for a great price and the delivery went fairly smooth
I have shopped at several furniture stores in the area and this was by far my best experience! I got exactly what I wanted for the lowest price! The staff couldn’t be nicer or more helpful. I highly recommend this store and working with Joe Bell!
Joe was helpful and answered all of my questions.
Everyone at this Ashley store was wonderful, including Richard and Mark. My boyfriend and I were able to find the perfect couch without the hovering feeling you get from salespeople at other places. We were able to browse the beautiful store but knew that someone would be available if we needed help. We actually went in on a Saturday and came back the next day and Richard and Mark remembered us! That was amazing, having a day to look without pressure and then coming back in the next day with a couch in mind, not only made us happy but we knew we were getting the right couch from the right place. Can’t wait to see how the couch looks and we’ll absolutely come back for other beautiful pieces. Thank you!!
Rich was a very helpful salesperson. We came into the showroom with two kids in tow, and he helped us find a great sleeper sofa for our home. He also made the checkout process super easy and efficient. It was a great experience!
Rich was super helpful and not pushy at all! Ask for him when you come in.
Had a great experience with my salesman James Johnson very polite professional and knowledgeable got me the best deal also store manager Joe Gallo was amazing wish all customer service was as proficient and customer friendly will always shop here and thanks to Leslie at front desk overall experience at store was amazing!!!!!!
Carlyle absolutely earned this 5 star rating. Not only did he work with me to find the items i needed within my budget and preferred price point, he made sure i completely understood all the aspects of my purchase and protection plan and insured i was prepared for delivery. Delivery was quick and painless, and arrived within my designated window on the day that i chose. I didn’t feel pressured to make a purchase and i felt genuinely appreciated as a customer. I’ve been to other Ashley stores and this location by far had the best variety of items, pricing and helpful staff. Thank you Carlyle and staff for helping me to furnish my home with quality furniture at such a great price!
James Johnson was extremely helpful. He went above and beyond to make sure I got what I wanted and for a great price. Would definitely buy from here again
Great experience!
Mark was great! Easy and fun to talk with, making the buying experience amazing.
Carlyle was an awesome sales associate very helpful and knowledgeable I would recommend his service to all my friends and family.
James Johnson is very charismatic and welcoming. He’d made more confident in my purchase with his great customer service.
James Johnson, took his time with us while we shopped for a new living room set. He was able to get what we wanted and at a decent price point also. Very courteous and friendly salesman!
Not a fan of this store, just don't think they have good customer service.
Joe Gallo, Tre, Troy and all the staff were very helpful and friendly. They explained everything about their prices and worked to get us what we wanted at the best price. They worked out the delivery to make it the least inconvenience to our schedule. Joe and his staff really went out of their way to accommodate us.
No salesperson approached or acknowledged us on our 30 minute walk around the store Sitting on every chair, pulling drawers from dressers, asking for assistance from one person, walking past Ashley personnel as to bring attention (but to no avail). Raymour and Flannigan in Plymouth meeting sold us what we needed and their salespersons had the same low volume of potential customers in their store. They all spoke to us and more than once were we asked if we needed help while we were already being helped. I would not recommend this place, for the service, however, the furniture is nice looking .
Nice store good selection.
I had a great experience purchasing furniture at Ashley’s. Tre and Joseph were very knowledgeable and had excellent customer service. I’m excited about my furniture purchase and will definitely be back to Ashely’s to purchase more items !
I had such a great experience at the Conshohocken store the customer service was superb. My sales rep Carlyle and Deb took very good care of my needs after I didn’t have a good experience at another location (NE Philadelphia). Everyone worked together as a team helping me at the Conshohocken location . I’m happy now and will be receiving my furniture this weekend.
We had the best furniture buying experience we've ever had (after going to 8 different stores) with our salesperson Katie. Not only did she know about the products but she also gave us design tips, helping to create the perfect feel we were looking for. Highly recommend.
I had a great experience with Ashley. I didn’t feel pressured by Vincent (the sales person helping me) and the delivery guys were amazing. I have a tiny doorway and staircase which makes buying furniture difficult. They were all very polite and got everything they could up the stairs, sadly my chest of drawers did not fit but they did really try to get it in. I would definitely shop here again.
Love it
Couch has broken 3 times in 6 months and they won't replace it or refund. Thousands of dollar spent on junk.
Rushy services
The staff at this location are the best. They always work hard to find you just what you're looking for at the best price. They go the extra mile for you.
Friendly service very helpful.
What an amazing experience buying our furniture here!Rich is awesome!Joe the manager is also so helpful!Great quality,great prices, great service!!
The quality of service is exceptional.
When someone says "I'm just walking around to look and get ideas. I have no plans to make a purchase today." Don't keep following them around and asking if they have any questions each time they stop to look at a price tag or sit on a couch. I hate those pressure techniques and it just lost you any sale you might have gotten if I was allowed to walk around without pressure. UPDATE: I found a bedroom set online that I really liked so I went back into Ashley's even after the bad experience last time. I'm glad I did. This time, I was greeted by a very nice gentleman. He walked me over to the set I asked about and showed me all the different available options. He made the sale really easy and never pressured me.
Prices are good. Selection is very good.
As soon as we walked in, we were greeted and while the sales guy was not quite hovering, he was around for questions. Quite a bit of options/selections on the floor, if you don't go in with an idea of what you want it can be overwhelming. Furniture features seem to have gone a little haywire with ports, drink holders, etc., all driving up the pricing, but if you catch a good sale going on, you can find a reasonable deal. Free delivery is a must for larger items.
DO NOT PURCHASE ANY PROTECTION WARRANTY. I furnished my whole house with Ashley. After filing ,0 claims in the 1st 2 years I filed about chips on my coffee table. After 3 visits of them basically just touching up the chips with maker (which came off when we cleaned the table EVERY TIME) the furniture doctor recommended I replace the top of the table. Ashley declined to replace it making the warranty I purchased WORTHLESS.
My first experience and I enjoy the environment and the associates that provided me assistance. I especially like the one couch that will be going in my home very soon.
Poor customer service and false commitment , They did not delivery in time and rude behavior by the sale person and when we reached him on phone , he not even answered call and just disconnected . When we asked to cancel the order , store manager requested and offered a gift card and now two months over we contacted store multiple times . But no output . Please be caution on the delivery commitments
STAY FAR FAR AWAY FROM ANY ASHLEY STORE!!!! I bought a couch from this store 2 YRS ago and with in three first 3 or 4 month a staple pop out of the arm rest I called for service and they set me up with furniture doctor in NJ a repair company they use but no one never showed up after calling 4 time and telling them that the staple is scratching my son really bad I had to pull it out myself.(They laugh at me over the phone)... now 2 years later crazy me I go back into the store make a purchase of over $7000 dollars and explain to the store manager of what happen and the new problem we having with the coutch they said they will set up service with a diffrent company which was BP FURNITURE they came out and seen a few stain on the couch and rejected the repair that was caused by Ashley design remind you I NEVER ONCE COMPLAIN ABOUT THE STAIN ON THE COUCH.... but that was there way of washing there hand from the repair after 6 months of calling and fighting with them they said they will come back and stitch up the arm rest and fix the frame.... I WILL NEVER BUY FROM THEM EVER AGAIN.. looking into returning my order
Helpful staff and nice big showroom. Their furniture has up scaled since the last time we considered them. Equivalent in price point as Raymore and flannigan.
Overpriced
a previous deal would not be honored when we returned to buy our sectional. honor the deal, I'm not paying hundreds more, they told me, good bye. see ya. 1st and last Time in ashley funiture
Great quality furniture for affordable prices. Everyone that works there is welcoming and friendly. They were very helpful and informative in showing me around which made it easier to make a decision on a couch for my new apartment. Highly recommend.
good
Substandard selection
DO NOT BUY FROM THIS PLACE!!! The couch we bought a year and a half ago is falling apart. We had to call three times now to fix the couch and when I called the manager on it, she was extremely agitated and talk down to me. The worst furniture store in the area. Even the sales rep was pushy.
Was not a fan of my salesrep. I said I was just looking but a sales rep awkwardly followed us around the whole time. He didn't stay with us but spied on us from a few sofas down the whole time. It was creepy. I understand they want to be around if I ask for help but it was strange how he was always there hiding behind a piece of furniture. I work in retail and a sales person myself so I appreciate good service. Very weird experience. ... but the place is very nice.
Good sales people, awesome selection, great prices.
Very helpful staff
Fantastic service. Terrific prices with a great selection to choose from. Lee was an extremely gifted sales associate and Debra made me feel very welcome. I’ll be back and recommend Ashley to anyone searching for a good buy.
I went to Ashley Furniture in Conshohocken with a great deal from a sister store. They worked with me to get a great deal with a better delivery date. I recommend this store versus others due to their friendly staff who work for you, the customer.
The staff were very courteous and helpful. I enjoyed shopping at this store and look forward to doing business with them again in the future.
Not impressed by quality. Bait & Switch on sale items, too.
Ask for Lee! He is the absolute best. He takes his time to go over all the details and makes sure you’re confident in your purchase.
Open under construction
Nestor Coffee Table Summary Sales Gimmicks I was looking this Nestor center table with 2 end tables about 2 months back.It was priced over $800, then every week they started sending emails for Sale, reducing prices, still it was at $650. I bought the same thing by Ashley from Amazon 2 weeks back for $425.
Rich was a great help. He got us a great deal on our living room set and they are holding it until we are ready to move. Thank you so much
Rich was kind, patient and very helpful!
My husband and I just bought our first house. So We needed everything to furnish our house. We were greeted by Kelly G and she was more than helpful in helping us pick out our furniture. She was very friendly and knowledgeable on all the products, which made the furniture shopping more fun and relaxing since we picked out everything in one trip! We weren't sure if all of our items were in stock, but they were and we get to pick our delivery date, which they will come, delivery and assemble all our furniture! If I need anymore furniture I will definitely be going back to Ashley Homestore and asking for Kelly! I would highly recommend her!
Kelly took amazing care of us. Made the experience of buying new furniture fun and exciting.
Great service! I had a lot of questions and took awhile to make my decision and the salesman was very patient and helpful! They even moved a cocktail table over to another sofa for me to see how it looked together! Would highly recommend!
Had a great experience at this location of Ashley's HomeStore. Troy helped me out and provided excellent customer service and I left with a couch I love! Will definitely be back in the future.
Very knowledgeable. Very accommodating.
Great furniture at great prices. Home store Specialist Carlyle D’s professional expertise was essential in helping me decide on the right furnishings for my home.
I went into Ashley’s to purchase a new mattress. I was helped by both Jack and Kelly - both of whom were extremely patient with me and my thousands of questions. Kelly was just full of knowledge and took the time to answer every single question that I had. She was awesome and helped guide me in the right direction with my purchase. I ended up buying a Tempur-Pedic mattress, which is scheduled for delivery later this week. I have already called her with questions and once again, she took the time to answer every question and concern I had. She knows it is a huge purchase and is extremely understanding. Kelly is an absolute asset to Ashley’s. I can not thank her enough for her help.
Richard C. was extremely helpful when my wife and I visited Ashley's Furniture in search of a sectional sofa. He was very knowledgeable about the furniture and did not pressure us. He answered all of our questions thoroughly and made our experience very pleasant. I would highly recommend him if you are in the market looking for furniture.
Over priced and gaudy furniture.
Ok selection
Great customer service.Troy was very helpful
Rich helped me get the most for my money. He really looks out for his customers.
Troy was wonderful! Great experience.
Today we went in Ashley to look for a new sofa. Had a great experience from the second we walked in the door. Never felt pressured & Sale person Troy gave us our space but also stayed close by to answer any questions.
Rich was an awesome sales man. He was very patient with our decision process and offered lots of information to help us make our decision. He was very caring also - our 1 year old daughter was running around and he kindly checked on her while we were looking at the table. We would definitely work with him again.
This was my first time at Ashley Homestore. A nice and affordable selection. An Ashley Homestore associate is at the front door ready to greet you when you first walk in. My sale's associate was super awesome, Kelly G. Very knowledgeable of the various products and the showroom floor, kind, and provided awesome feedback and suggestions. She also remembered me from my last visit and she remembered I was looking a specific item and helped me narrow down my options. When you visit, ask for Kelly G.
I can't say enough good things about Kelly. I went in to furnish our family room. We talked about the layout of the room, focal points, how we use the room, etc. She took the time to learn what I like and don't like. She made suggestions and helped me pick out everything. I never felt pressured. I felt like I was shopping with a friend. The room looks beautiful! I am so glad I took her advice. I went back again and she helped with my bedroom and TempurPedic mattress (I am sleeping SOO good now!) I highly recommend Ashley Furniture and Kelly.
The best staff and they make the experience very fun and stress free. Thanks guys.
FOUND EXACTLY WHAT WE WERE LOOKING FOR SALESMAN WAS COURTEOUS BUT NOT INTRUSIVE NO PRESSURE WITH SALES DELIVERY DATE WAS PROMISED & FULLFILLED COMPLETELY SATISFIED
Jim Kennedy was extremely helpful, knowledgeable, and friendly. He made our experience comfortable and easy. I definitely recommend him and this ashley store location.
I was greeted as soon as I walked in but not pressured at all. I didn't see exactly what I was looking for but the set I wanted was ordered no problem. Very friendly environment and my salesman Joe was very helpful. I will definitely think Ashley of Conshohocken for my next furniture purchase
Love the customer service.
My husband and I had a great experience at Ashley with the associate Jack. He greeted us with a smile and a sense of humor, he found out what we were looking for and asked questions to get to know our wants for our purchase product. He was patient as we looked around the store and answering our questions.
We bought our living room furniture here and went back to pick up a kitchen set. Good products, prices and friendly service.
Troy is the man and will take great care of you! Unbelievable service. Conshohocken Location.
Jack was great! He was patient, attentive, and we are so pleased with our new Ashley furniture that we picked out!
Excellent experience at Ashley Home Store, Conshohocken! I found some really cute, different home accessories and I got to try them on for size. Thanks, guys!
Walked into Ashley furnitures just to look around and ended up buying a whole living room set and bedroom set. The customer service is amazing. I was working with this guy by the name of Troy, he is a wonderful guy. He help me picked out everything with reasonable prices... Thank you so much Troy!!
Kelly G. Is the way to go! If you are going to shop here, ask for Kelly! She was super helpful after having a problem with one of the Philadelphia locations. Tim and joe were also a big help in helping solve the problem we were having. Kelly is the person you need to ask for when you come into this store. She's is awesome and she knows what she is talking about. She also just got the cutest puppy and his name is nemo (how cute!) ---We may or may not have sat on the couch I was going to buy for 25 minutes and just talk about our puppies and show each other pictures.
Katie was awesome to work with! She answered every question and helped us in every way! We would recommend anyone to go shop at Ashley and to ask for Katie!
Kelly was so helpful and informative! She was very friendly and super knowledgeable about all of the furniture! Definitely ask for Kelly when you go to buy at Ashley!
Although I knew exactly what I wanted, Salesman Tim Harris and his team made the buying experience fun and non-stressful. Was a pleasureable purchase. Will definitely return when considering my next furniture purchase.
Troy has a very calming effect. Professional and friendly.
Jack was very helpful in helping us select and adjustable base.
It's always nice to walk into a store and be treated exceptionally well! Joe went above and beyond to get me the mattress I needed, and made the experience fun!
This was a great experience. Troy was awesome. He helped me stay in my budget also. And I am getting my delivery on Saturday. I'm so happy and excited. And a shout out to acceptance now that made everything quick and easy. Thank you Samarah.
Lee was fantastic in helping me find the right furniture/decor for my new home. He and the other Ashley staff/managers were incredibly helpful throughout the process. I will definitely be back to shop at Ashley again.
A wonderful man named Jack made buying a couch one of the easiest experiences of my life!!!!
Prices really are nothing special. Salespeople pounce on you the second you walk in the door, then follow you around the whole store.
Warm personality, no pressure on buying.More salespeople should LISTEN to the purchaser. Thanks Joe Chevalier
Everyone at the store was AMAZING! Joe Gallo was professional and cordial. They all helped me pick out furniture for a room at my church. I was given the best deal on an entire set. The price was fantastic! They even looked up the paint colors on the walls so I could paint the same colors! They had prompt delivery. Joe the manager kept in touch throughout the entire process to make sure i was completely satisfied. It was a pleasure working with the entire staff. If you need furniture, please go here. You will be delighted to work with such amazing folks! Thank you!
James was extremely helpful, made us feel very comfortable with our purchases, one of the best experiences we've had purshasing furniture.
Salesman was friendly, helpful and efficient.
Kelly G is the best!! Great service, knowledgeable and so helpful. I keep going back to her, she's helped me furnish my whole house. I wouldn't go anywhere else!
Good deals on decor but furniture not worth prices.
Normally I don't care to have a salesperson on me the minute I walk in the door but because I was there for a specific item and wanted the help I didn't mind. Everyone was very pleasant and helpful. I found what I wanted.
Active and lots of relevant information from Kelly helped us pick the right items from your store. Overall it was a wonderful experience.
Very patient sales person
Purchased a TV stand from here a few years ago. Staff was very friendly and it's a sturdy piece of furniture so I figured I'd try them out again for a new sofa. Didn't come across anything that would fit my space that well so I didn't buy anything. Still had a good experience. Salespeople were friendly and very helpful. I'd definitely recommend this store for anyone looking for affordable, good quality furniture!
Reasonably priced furniture.
Terrible warranty! They don't even deserve the one star. My whole experience with this company was like throwing away money. My furniture needed repairs within the first year and when I reported it to the warranty company they had me send them pictures and decided (without a given time period) that the damages were old. The policy is bogus, if you don't report the damage within a couple of days that it occurs then it's not covered, keep in mind that they never received a time or date from me, they decided from just looking at the pictures that it was too late to do anything about it. Fast forward, I had newer issues with the furniture recently and was told that once a claim is denied the warranty is cancelled altogether. The furniture was not worth the headache, I could have, well should have bought it from somewhere else with better customer service and policies. While I came here to write this review I found out that, unfortunately, other consumers shares my story. I hope that our experiences are helpful to potential consumers. By the way, this is the first time that I wrote a review about anything, I hope that it speaks volumes about my overall experience.
Pricey but sometimes they have ok sales. Nice furniture.
Absolute worst company to deal with. Furniture bought only 5 years back gave way, they could not repair the furniture as the model is no longer produced. We have been buying for the last 6 years from Ashley. Ordered a mattress and bed. The truck driver would not take the old mattress away as it was "stained". They never told us we have to clean the mattress before they take it away. Sales team is very dishonest and customer service oft repeated word is "Sorry". Stay away. The sales person (Precious) was nice when we went, but it went downhill from there. False promises. Bad service.
The employees at the Conshohocken location are unprofessional, and are obviously only concerned about making a sale. There is absolutely no follow-up after you place an order, and I've had two separate experiences where I've purchased furniture from this location, and they don't ever bother to call you to give you an update on your order. I have to call the store myself to be told that my piece of furniture has been in the warehouse. No courtesy at all. Customer service is unbelievably awful. Don't waste your time here!
Easy purchasing experience. Delivered within provided window, and delivery was well done, polite and quick.
No matter what you do, don't waste your time here!!!!!!!! Customer service that competes with Comcast if that's even possible. They push expensive warranties that they don't stick behind, won't work with the customer no matter what. One of the worst service I have ever seen!!!!!!!!
The worst customer service. People are rude and unprofessional. Stay away
It was in the middle of a remodel when I went in. Everything looked nice though
My issue is as follows, I was in a situation in which I was forced to move apartments because of a structural problem causing water to enter my apartment and start flooding the floors. I was FORCED TO MOVE, now after my move and I was finally settled into my new apartment. A week or so later my sofa recliner back rest broke, I hit the floor, got up and said good thing I got the insurance. Now because of me being FORCED TO MOVE MY INSURANCE IS VOIDED. Called a manager and was told tuff luck.
Showroom was recently redone. We ultimately ended up going with a different place, but Ashley's sales people were great (they didn't do that weird 'hover' thing you get at many furniture places.
Worst experience! Met one of the representative named Callie and she just tortured us and forced us for buying the stuff on the very same day without caring or atleast showing any concern about our budget/choice/thoughts. She just wanted to sell anyhow. She even said that they can not disclose price if we are not buying. Though the other representative Nadira was quite good and able to understand our requirements and budget. We will never go to this store.
Greg was very nice.
Great place to buy furniture
I am incredibly dissatisfied with the service I received here. My husband purchased a bed here less than 4 months ago, the rails and slats of which broke while I was asleep sending me to the ground. I could have been seriously injured. The bed had been delivered and installed by the Ashley team and we were assured it was good quality. We went into the store with photos of the breakage and asked for a refund. The manager, John, told us we would get a refund once we contacted the customer service number. We followed their directictions: spoke with customer service and emailed photos. Ellie from their service department assured us we would get a refund once they reviewed the photos and would call us back in an hour. No one called us back, so we contacted the service number again. This time they claimed they could not do a refund and all fiscal transactions would have to go through the store. We returned to speak with John again, who by now changed his tune and claimed that they would not do a refund and that the service department would have do it. Then contradicting himself again, he made us move away from other customers (so they wouldn't overhear our complaints) and said that no one would give us a refund. Then he had the gall to try to sell us another bed from the store claiming that everything could have a defect and we should just deal with it. It was a horrible experience and we have yet to get our money back or reach a conclusion. Don't purchase the subpar furniture here!
Made buying a couch nice and easy! Gary gave my husband and I excellent service!
Over priced.
DO NOT BUY THEIR WARRANTY, I know that salmon will say anything to upscale you, but when I was told that if we purchased a warranty we could be covered for almost any issue. We explained that we have a 1 yr old and a 3 yr old and things were definitely going to occur. They showed us the warranty in writing and we went with it. Within one year our table began to show a faded spot on it. By warranty agreement it says its covered. When we called in they asked us to send a picture to their email. After two days they called us to tell us that the issue was more than 5 days old and would not be covered. 5 DAYS OLD, how does the 70 yr old lady that we spoke to know how many days this issue has been. We called the very next day that we noticed this issue. The first rep asked what we cleaned on table with, I stated I was not sure if it was soap and water and then Pledge. She was very direct in saying do not use Pledge only use soap and water. The next day I called back and again the lady asked what we cleaned the table with. I explained after discussing with my wife, we only use soap and water. She said abruptly, " No NO do not use soap and water". She said this was the issue with our table. I began to see that no matter what they were going to discover a way to not HONOR the warranty. When I called to store and spoke to JACK the man who has been with Ashley Furniture for a decade, he simply took my info and had another reprensative from the warranty department call me. She stated that since a decision had be made, there was nothing she could do. We are extremely reasonable people. Jack told us originally that it wouldn't matter if our son used a marker on the sofa or a knife to the tabl, the warranty covers everything. After all this happened, I then saw on the New an issue where the news crew got involved for a similar situation, but since the new crew was involved they gladly honored the warranty. Im not petty but this type of business and attitude is extremely frustrating, enough for me to writ the to inform others. The Table has faded spots on in and is only a year old, Not worth the money
Joes was my salesperson. He was TERRIBLE. This place has nice furniture. Joe fudged the terms of payment. I should have been a more suspicious consumer, but he lied. He was incompetent and useless when we received damaged products. He tried to blame the delivery got who was fantastic. Nice furniture. Joe was DISHONEST. Do NOT give him a commission.
I was just into this store to take advantage of the labor day weekend sale as I was looking to buy living room furniture for a new home that I just purchased. I worked with Troy and he was super helpful, let me walk around and look at tons of pieces. He helped explain each piece and what would work with my living room design. I ended up buying a complete living room set and Troy was super friendly, patience, and hooked me up with everything I needed with prices, numbers, protection plan, finance, and answered all questions that I had. Thanks again Troy!!!
Troy was hands down amazing! I was in and out within 30 minutes and found exactly what I needed, with a great price. They were flexible on payment options, and everyone had a great attitude. I highly recommend this store!
Horrible Experience. No one should be treated like this. We went to Ashley Furniture to buy a bedroom set for our daughter. We originally went to the location in NE Philadelphia, yesterday, dealt with a great guy named James. We looked at a set, got prices and them realized the taxes would be higher, or so we thought. So I called the AFHS near my house. They said that they would honor the prices that I was given from the store I was at. I asked the guy on the phone if he would look up the prices and he said he did not need to, as they were the same as we were getting there. Today we go to the store closest to our home, 5 miles away instead of 25 miles. My sister-in-law and her husband wanted to see what we were buying. The Sales Jerk we ended up with was named Joe (Bell?), gave him the paperwork with pricing form the other store and he said he would get us taken care of. 15 minutes later he tells me he's having a problem and doesn't know if they can honor the price from the other store, their own store! He comes back a few minute later and tells me that they need charge me $500 more than what the other store was going to. He them proceed to tell me that I was not at an Ashley Store, but a Furniture Mart? Who the hell is Furniture Mart. The card James gave me was an Ashley Furniture card, the store just opened in NE Philly, and the sign said Ashley Furniture. When I told him, "I know what store I was at", he told me I was wrong and that "they" would not honor the pricing, saying that it was too low and that the manager would not allow it. That's funny because the manager at the first was the one who gave the pricing. The humiliation and embarrassing treatment continue from the employees. I lost it and told them this was BS and this was GD ridiculous. I was wrong to curse, however at the time watching my wife turn beat red, my daughter and niece run the other way from them, I felt a little upset. We have spent over $20k on furniture from Ashley Homestores. All the furniture in our home, minus 1 mattress and box, is Ashley. It gets better, we drive to the store in NE Philly, 25 miles away. See James and store manager Ralph, they tell me that they got a call from the other store and verified all the pricing and were told that it would be honored, since there were not any extra discounts on the set, other than what was advertised. James and Ralph were both absolutely stunned to hear how we were treated and that they didn't honor the deal. Guess what, they wrote us up and set up the delivery. Honored the deal right as written by them on Saturday. It was nice to be dealing with people that are honest, have integrity and honor. I doubt that I will ever do business with the store near my home again. That would take a lot of convincing my the management of that store to get us back in. It's a shame because we still need to furnish our newly refinished basement. I guess we will have to start shopping at their competitors (I figure about $6000 for what my wife wants) instead, or we might possibly go visit James again. Only time will tell what I decide as of right now, my daughter needed a bed so we bought this. I hope it was worth the lost business to them.
Friendly staff, great furniture and prices
Horrible experience !!!! Right frm the time you enter the store you have a sub par experience. Sales people who keep pushing you to buy stuff, once you decide to buy the furniture the check out time is upto 45 mins. However the worst is yet to come - They promise that the lead time for furniture delivery is 2 weeks .. I call after 2 weeks and the Sales person says "I asked you to place the order a day before and buy it from me, you bought it the next day from another Sales rep, so now I cannot do anything ". They say the furniture will not arrive before 4 weeks ... Bunch of liars ...
My wife got some bad news today, left work to just get away. Saw the Ashley store, stopped in and was greated by Salesman Earl M. He could tell right off the bat that my wife was upset, and was able to cheer her up and make her smile. He ended up selling up a memory foam mattress made by Ashley. My wife said that this was one of the best shopping experience she has ever had. I have read the reveiws about that store and they are pretty bad. If this young man plans on staying there, I see that the reviews go up. Just the fact that this young man knew that my wife was upset and cheered her up and made her smile before he even talked about furniture was one of the nicest things anyone can do. What ever this young man plans on doing in life, I see him excelling at it.
I don't know
The reps don't know what they are talking about. They promise you a discount and nothing happens. Delivery was a month late. They assembled the couch wrong and now my legs aren't on straight!! All in all a bad experience!
I recieved my sofa on time but didnt notice til about a week later the frame was cracked and had furniture dr come out and told us that the entire sofa was not even put together we requested an exchange for the couch because it would take over 4 hours to fix but they refused to exchange no one called us back i would never buy any furniture from such a crappy place oh and i havent even made my first payment on it either
Our experience was very different from the negative reviews. Our sales rep was wonderful. She kept in close contact with us to make sure we got our furniture as promised. We ordered 2 pieces from this location: a power reclining sectional for our family room and a leather manual reclining sofa for our front living room. The estimated delivery date was 12/31/15. They delivered the sectional on 12/22/15 - 9 days early! The delivery team was polite, efficient and on time. The reclining manual sofa arrived EXACTLY on 12/31/15. Again, the delivery team was on time, efficient and polite. The furniture arrived as expected, in new, working condition. As of this moment, we are very happy with our experience with Ashley Furniture Home Store in Plymouth Meeting, PA.
Hi, I am writing with utmost disappointment regarding my bad customer experience with the Ashley at Plymouth meeting, PA. The store members were cold to the fact that I was pregnant and made me wait 4 hours in store while the sales rep attended other customers.I don't know if Ashley encourages their representatives to handle two customers at the same time or the mere fact that I was brown. I ignored this that day but I did mention it to another Sales Rep that I wanted to get my work done quicker. When we first went to Ashleys, I was told that I could return the furniture if I don't like it at the time of purchase( Later I realized that it was only to get the sale done). I was forced to give in to the even exchange and after hours of setting up the new order I was promised that I will receive the order the following Thursday(Aug 27 2015).I still had to drive 60 miles to the store to pick up the chandelier(one of the item which Ashley doesnt ship) on Tuesday(Aug 25 2015). When I called up the store on Tuesday to confirm if I can pick up the chandelier, I was shocked to know that MY ENTIRE ORDER WAS CANCELLED..No One bothered to inform me about the cancellation. We have a party coming up and we will not have our furniture as we were promised. When we tried to reach out to the store manager over the phone we were told that the manager does not work on Tuesday and we were not allowed to leave a Voice mail for him,The lady over the phone told us that there is no one else who can make decisions!!! Our request to speak to our sales Rep was denied saying she cannot take decisions on this order. At this point I am very frustrated with the level of service and no longer would like to do business with Ashley. We bought stuff worth $5000, however seeing the customer support I no longer want to drive 60 miles to Ashleys and stand there for 4 hours to re-place the order I already did. I would like my money back. I will make sure I share my disappointment online via Google reviews and also BBB(Better Business Bureau). I wished I checked out the bad reviews people have given about their experience with Ashley's at Plymouth meeting, PA.
Worst customer service. Do not buy from here
Won't cover warranty
This is great furniture if you have children because it can take a beating! But if you go to this store don't use Evan or Patrick they will screw up your order! Ashley's a little advise get better sales reps!
DO Not BUY The EXTENDED WARRANTY!!!! THEY WILL LIE AND TELL YOU YOUR PROBLeM is NOT COVERED!!! VERY Disappointed I WASTED MY MONEY!!!!!!!!!!!!!!!!!
OMG The store was OK, but after that it was one of the worst experiences of my shopping life. They have the absolute worst company contracted out to deliver their product. These guys could care less that you spent your hard earned money to by good furniture. Some speak marginal english. Others just nod that they understand you (NOT). It took three deliveries to finally get my dining room set complete. What a joke. It's better to pick-up your own, but you can't. STOP before you buy from them.
Yes - service in the store is great. The selection and prices are better than any of the 5 places we shopped. I worked with Joe and the store manager, John. And yes they were all smiles but they were also about action. They were able to deal and get my delivery quicker. My experience with out of store service is also great! I was told when I would be called to schedule my delivery. I was called at that time. I was provided a 4 window for the delivery and it was spot on. I couldn't ask for more than that.
In the store, they were helpful-- but it seems like they tell you what they want you to hear. I knew that it may take a while for my couch to arrive; however, in the store they told me they could deliver that weekend or the following. However, it was delivered after 3 weeks. It would be better if they didn't say anything to get my hopes up. The delivery was late, but it was raining, so I understand. Customer service called me an hour after the delay to inform me that they would be late (I could have guessed that). Yet, the delivery team was quick and efficient. They delivered the couch up to my 2nd floor apartment within five minutes (with how much of a tight fit my hallway is, that it amazing).
As the reviews have said, customer service once you leave the store is horrible. Sure in the store it's all smiles and whatever it takes to complete the sale. But then you are on your own. When I was in the store I asked how much delivery was, and was told it is free. I said I live in an apartment building and they said as long as we are their to accept delivery they would deliver and set the furniture up in our apartment. Delivery was prompt, however when they arrived they refused to deliver to my apartment on the 4th floor without assessing an undisclosed fee. My wife was forced to sign for a couch that was sitting in the common area of our apartment building while I talked to Ashley's customer rep on the phone. The supervisor agreed to have them deliver the couch, but the delivery guys had already left. I waited an hour then was told they wouldn't be able to come back out until 4 days later and I should just leave the couch in a walkway in my apartment building. The representatives were rude and dismissive saying I shouldn't have signed for the couch and it is my problem now even though they were the reason it wasn't delivered. Ultimately I found a friend to help me bring it up to my apartment and then Ashley's had the nerve to call me the next day like nothing had happened and ask if they should come pick up the couch at the end of the week.
First they deliver me a couch that is so damaged it's falling apart in my driveway before it even gets into my house, then they call me and have the nerve to say to me if I don't reschedule my delivery date within a certain amount of time my replacement couch will be canceled. As if it's my fault that I cannot rearrange my schedule for a second time to fix their mistake. I could just dispute the charges on my credit card and end up with a free couch, all be it a disgraceful ripped one if we really want to play this game. Let's try giving people quality furniture the first time out the door before we start threatening them with actions.
Find another location
Get alerts about new items, sales and more.
For additional details on the offers on this page, click here to learn more.
0% interest for 80 Months^° - In-Store only
On in-store purchases of $4999 or more made with your Ashley Advantage® Synchrony credit card at participating locations from 3/4/2025-3/31/2025. Equal monthly payments required for 80 months. Down payment of 35% is required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
†^Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next cent. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
$1 to Start‡^
‡^“$1 to start” is available for applications online and in select stores, does not include taxes, & refers to the rental period from agreement start date to 1st scheduled renewal payment. On 1st renewal date, regular rental rates, taxes & fees will apply. Rate, term and total cost vary by item selected. This is not a promotion for a specific transaction/item nor an offer for a loan, credit, or financing. See lease for payment amounts & rental terms. Offer will not reduce the number of payments, total amount to acquire ownership, or purchase option amount. Customers in California will pay a $0 initial rent payment and a $1 processing fee to start.
Shop without using credit 5
5 Acima offers lease-to-own transactions. “Shop Without Using Credit” means this is not a loan, credit, or financing. Acima obtains information from consumer reporting agencies during a lease application. We consider multiple data points and regularly approve customers with less than perfect credit history. Acima Cash Price may include a markup over invoice price. Acquiring ownership by leasing costs more than the retailer’s cash price. Not available in MN, NJ, WI, or WY. Not all applicants are approved.
