Ashley Store Conshohocken, PA (Plymouth Meeting)

Good service, when you’re buying the stuff but horrible service afterwards. I was tripled billed for furniture and refunded one of the charges. I called to explain that there were 3 charges and only 1 refund and the people were so dismissive blaming synchrony bank since I financed. They say they corrected their mistake that’s why I got the one refund, but no help in correcting the other issue just refer me to the synchrony bank. They won’t even stay on the line as I call synchrony so that it can be resolved. I don’t see how the store double bills me and synchrony also makes the same error (coincidence according to the store) I just want to pay the right price but no one is helping correct the issue. Will never recommend. Great service getting you to buy their furniture but hopefully you don’t have problems bc they’re no help. Argumentative and even hung up on me

Michael was an awesome salesman. So many styles in my price range and given great information on each piece. One of my best furniture buying experiences.

I called and joe picked the call! He pull up my profile and said there's lot going on and said my sales person is michael ! And he couldn't help because they are sales person! I wanted to ask just a few general questions about the stuff that they sold to me! Horrible Horrible customer service! He said he couldn't help and didn't even let me ask a questions!!

Bought furniture for Memorial Day and was promised a gift that would be mailed to My home. It is now pasted Labor Day and every month I get a new excuse as to why the gift hasn’t arrived. The gifts are a scam!! Do not fall for it. Update from response: That is not factual. The timeline given was 6-8 weeks from delivery. What is being told in the store now is that because of a merger or buyout back in may, it is chaotic and the store isn’t meeting that obligation

It's impossible to talk to someone there because the operator puts you on hold. YOU STORE ISN'T THAT BUSY!

Always great service, the sales people don't hover over you or follow you around. They greet you when you walk in and ask if they can help you find anything. They're always around if you have questions but again they don't breathe down your neck which is very much appreciated. Shout out to Greg & Dominic at this location. Dominic was fantastic but he's still new there so Greg helped with the transaction on their computer system. They were both amazing. This is my 2nd time shopping at this store for a large order and both times were great! Thank you Dominic & Greg!

Our salesman was great! Our furniture was given away to fill another order without my permission, despite multiple customer service reps claiming that isn’t how they do business. On May 20th, I received a text saying my furniture was available for scheduling delivery. When I called to schedule, I was told there was only 1 piece out of the whole order that could be delivered. It’s been a month now and I still have no furniture. Between lies, and being hung up when calling for updates, this has been a terrible experience!

Stay clear!!! In April, I found a bedroom set on their website. I was going to order it online myself, but called my local store (Conshohocken) and asked if the better option would be ordering onsite at the store. Sales associate, Greg Mitchell, insisted I come in and he would take care of everything. My biggest mistake…believing Greg. Given a 2-3 week delivery window (…actually took 4 weeks), my furniture set arrived. (Side note and the only positive of this entire experience – the delivery guys were awesome!! Efficient and so friendly; they truly deserve a raise for actually providing quality service). However, when they asked me to do my final check of the room to ensure everything was set correctly, I realized there was no headboard! I gave Greg a call. No answer. Then, wrote him an email. Upon finishing up my workday, about 4-5 hours later, I expected to at least have a returned call or an email, but received nothing. Therefore, I headed to the store. Greg was there and it was then I learned, Greg neglected to actually order the headboard. He apologized and said he would order it now, cover the cost for his mistake, and I would have my headboard by early June. My next biggest mistake…believing Greg…again. As we approached early June, I emailed Greg on May 30th to follow-up on our timeline and to make sure we were all set. No answer. I tried to call him on June 2nd, no answer. Rang him again, on June 3rd, no answer. Another email on June 3rd, no answer. Finally, I got connected with him on June 4th – he didn’t know where my headboard was, giving mixed messages on it being discontinued, but asked to give him and his manager a day or two to track something down. Two days pass…more radio silence. Therefore, I pop in store to find out more information. Greg is there and has zero information for me. At this point, I am opting to return the whole set and ask Greg how to go about this process. But guess what, Greg didn’t know that answer either! He kept blaming it on the “buy-out of the company and everything is just a mess right now, so there are no answers no matter who we call.” Finally, I get connected with the District Manager, who is visiting the store that day. Turns out, I am never receiving my headboard and even he didn’t have concrete information on how to start the return or what this timeline would look like because of this “buy-out.” In better news and because I like to end stories on a positive note, I ordered a couch from Bob’s Discount Furniture (King of Prussia) on a Sunday and had it delivered by that same Friday, absolutely no issues. Whether it’s Bob’s or another furniture place, do yourself a BIG favor and stay as far away from Ashley’s Furniture as possible, especially “No Answers, Greg.” Kicking myself, because had I just ordered online that day, instead of going in-store and trusting Greg, maybe this review had the chance to be a positive one.

3 weeks and i still haven't received the bed I purchased. At first they said they were moving warehouses. Now, they are saying the bed is in their warehouse but I have to wait our turn to have it delivered?! In a week is 'my turn'. I thought I was waiting my turn all this time. Beware this store.

EDIT 8/7/25: The voucher for the free griddle which was included in my purchasing the new bed still has not arrived. Emails unanswered. I'm so disappointed. Wish I could update with good news. But here we are... ORIGINAL REVIEW JUNE 2025: I bought a bed and frame at the Conshohocken PA store on May 25th. It was supposed to be delivered by June 6th (at the very latest). That's TWO WEEKS to deliver an item that is in stock. Now I'm being told it will be delivered some time on the week of June 10th. What's the point of having all these stores and not be willing to source the products from other stores or warehouses in the area? BUYER BEWARE: Management at this company is terrible!

We had a wonderful experience shopping at Ashley Furniture. They have excellent customer service. Gabby was incredibly helpful, friendly,patient, and knowledgeable. Gabby took the time to listen to what we needed, gave us honest advice, and guided us through our options without making us feel pressured,which is something I truly appreciate. Thanks to her help, we found exactly what we were looking for and felt confident about our purchase. Thank you, Gabby, and thank you Ashley Furniture! I would definitely recommend this store to others and will be coming back in the future😊

The sales person, Brenda, was very informative. We were not ready to purchase today, but we do have our eye on two sofas that we really like it. It’s hard making a decision.!

Jennifer was awesome! Was able to narrow things down to exactly the type of couch I wanted

Excellent service from the Ashley team Victor and Dan

Had a really great experience choosing a new sectional sofa at this location! Mike was very attentive to what I was shopping for, and provided great customer service. The whole process was very seamless and relaxed, and Mike did a great job at thoroughly explaining each step and providing all of the appropriate information to aid me in my decision making process. The woman at the payment desk (I believe she went by Ms. Robin) was also very kind and helpful explaining financial questions. Will definitely come back to this location the next time I need new furniture!

Michael was very kind and helpful, we greatly appreciated his guidance and insights

Brenda was great . It was early so she was alone juggling 3 clients. Very polite and helpful. I will go to her again next time I need new furniture!

Victor was amazing to work with!

Greg was really nice and professional. He answered my questions quick and was very knowledgeable. Thank you Greg, you were awesome.

Excellent service. Victor is very helpful and knowledgeable.

The salesperson was trying to give me a hard time because I had a credit with the company and I wanted to make sure I could use it.

My man Victor(the salesmen) took extremely good care of me. Can't forget about the other gentleman Daniel (Financial Guy). Will definitely recommend people your way. MUCH APPRECIATED GENTLEMAN. Ps.Conshohocken location.

They were real nice to me helped me with all I was looking for. Its real good place to find what your looking for. Michael Egbe was the person the helped me he was real helpful, and patience.

Victor was a delight to deal with. Worked hard to get us best deal. No pressure.

I went to purchase a chest of drawers to match one I had gotten years ago from Ashley. Although the one I was looking for was not on the floor, the salesman found it in stock. He matched the on line price and set up delivery at my convenience. The process went smoothly. I'm very happy with the outcome.

I returned to Ashley to use a credit I had from a previous purchase a few years back. My intention was to look at mattresses. I was greeted by a nice salesperson, Joe Bell. Joe was friendly and informative and I didn't feel pressured to buy. After returning three times, I decided to purchase not only a mattress but living room furniture also. My indecisiveness and also my bottom line was a challenge, and yet it was met with understanding and patience. Joe and his manager listened and were able to effect a compromise with me. Thanks so much!

Victor Dunbar went above and beyond to help us. Great experience. He was very friendly and knowledgeable. Will request him whenever we shop at Ashley’s again.

Great shopping experience. I will definitely recommend this store to anyone looking for furniture and pleasant staff. Joe Gallo was amazing...he hooked me up with a great deal so that I could buy 2 pieces of furniture instead of just one. Mike took care of the details and I just need to wait for delivery. My experience was terrible in the end. I emailed Mike the measurement form the day after purchase. I was concerned that it wouldn't fit. I never heard from Mike so I called and left message with Brenda. I still never heard from Mike. I called and got a gold of Mike before delivery day. Mike assured me that a 29 inch doorway opening could fit 31 inch couch. He said I could get full refund if didn't fit. I paid cash.i emailed regional manager with concerns but didn't get response. (Maybe it went to spam folder as Mike claimed my meaurement email did. Mike also claimed he didn't receive Brenda's message.) Well, as expected, it didn't fit even after I removed apartment door. Now I have to wait 14 business days to receive corporate check. What a waste of time and effort on my part.

Brenda was great. She helped us find the perfect couch and got it scheduled for delivery jist a few days later. A great exlerience.

Brenda was fantastic. We found just what we needed at a great price. Everyone was very friendly and Brenda was super helpful.

Very pleasant staff. Good selection of what I wanted.

Great experience! My husband and I worked with Joe Bell today. I was very impressed by their inventory and pricing. Highly recommend this store!

Visited store yesterday evening to look for a bed for my daughter. When we walked in NO ONE greeted us and NO ONE asked if we needed help with anything. We walked the entire store and NO ONE came to assist. It wasn’t even busy being a Monday evening. Terrible customer service and will not be returning back to store. Will place my order online instead.

Brenda and Paul were Rock Stars. Both were extremely helpful and accommodating. The Best!!!

Friendly, helpful, no pressure sales. Explained everything during the process. Would definitely buy more from them!

Salesman was very knowledgeable

Upon arriving at the store, I was immediately greeted and assisted. I already seen the item ( oversized recliner) online, however want to see item up & personal. Although item was NOT available in store, the sales person checked other stores for availability. However with no luck item still purchase given on line pricing (cheaper by $200). All in all I was satisfied with my shopping experience.

When to this location looking for a sofa today. I walked the entire store and not one person said hello or asked if I needed any help. I was also looking for a dresser for my 2nd bedroom. I don't think I will return to this location again.

Blessed to have had Ms Gaines take the time to help our family find and agree on a living room set .

New salesman couldn't put the order together.

Mike Egbe was fantastic, made the process very smooth & easy

Nice selection of furniture. I'll be back.

Great salesman Gregory and he was able to find everything we needed Thank you

The person is very nice and kind.

Friendly and knowledgeable associates, overall good experience in store.

Bought a leather ottoman and the white Lindyn sectional from here in March 2024. They didn’t have the couch on the floor but we were told you could take the covers off the cushions to machine wash them which was the only reason we felt comfortable buying a white couch. Fast forward less than 10 months later and the covers started looking pretty tired, so we went to wash them. That was when we saw the inner tag says do not wash, spot clean only. How do you spot clean a white couch? We machine washed one of the pillows as a test and sure enough, it’s whiter than the other cushions but the fabric feels noticeably different in the worst way. Would never have bought this couch if we knew it was spot clean only. Weird on Ashley for even selling a white couch of this material that can’t even be washed professionally. I’d give it 1 star if the sales and delivery teams weren’t nice and the ottoman hadn’t held up fine.

Michael was very informative and helpful!

I was currently on the Ashley Furniture website, placing an order for a mattress. Prior to placing my order, I had signed up online to receive $50 off on my first purchase. Needless to say, the coupon code didn't work for me. Therefore, I called the store and spoke with the salesperson, who then spoke to the store manager about the issue I was having with the promotion code that was not working for me online. In terms, the store manager was able to apply the promotion code so I could receive the additional money off my purchase. Thank you, Ashley Furniture store manager and Joe Bell (Homestore Specialist) in Conshohocken, PA.

HUGE shoutout to Dan for helping us buy our couch and dining set. Not only was he super knowledgeable but he gave us a great deal and helped us save over $500! If you come to this location, please find Dan because he does not disappoint. Thanks again!

Friendly and helpful. Got Just what I wanted

Victor the salesman was terrific. Nice furniture

I've received warming and knowledgeable advice

Great store!! Great prices!! Lots of options, Joe was a no pressure salesman and answered all our questions. Very happy with my purchase.

The worst experience but I guess we all can’t be honest decent human beings in a professional environment.

Friendly merchants and a great selection.

Sales mike attend to our needs and suggestions never heard of this spot very good selections

Got exactly the selection and the guidance we needed to make confident choices. The Black Friday sale made our choices even easier.

Sales people perfect and attractive!

Great customer service Cody was very knowledgeable and helpful and Devin pulled off the impossible in terms of delivery when a delay occurred. Thanks so much I will definitely be shopping for more furniture in the future.

My boyfriend and I were looking for a king bedroom set and we found the perfect one! It is within our price range and the delivery and set up options that Ashley offer are perfect. Exceptional customer service from Brenda!

Cody was super helpful in helping us identify a recliner for our baby ! We’ll be back for sure !

The service provided was very good. The employee was knowledgeable, helpful and attentive.

EZ-PZ quick service and friendly staff.

I spoke with the manager at the store about some furniture and he was very helpful.. thanks again for helping with the purchase.

Mike helped us pick the perfect sectional couch for our new home that fit just within our dimensions. He went above and beyond even days after the initial sale to help us get our couch sooner than expected by checking in with different warehouses. Thank you, Mike!!

Cody was super helpful in our visit! He really helped us find what worked for us and cared about finding what would work the best. I’m so glad he was there to help us get the perfect furniture for us!

Our salesperson was very patient, informed and made use aware of all sales.

Terrible experience with Ashley com. They sent stinky rugs. 150$ and I did not open them and they won't take them back I couldn't open them they're that's stinky so they are brand new and packaging I did reach out to the rep and they said oh they can't help me. 10.8.2024

It has been a month now and I still have not gotten a phone call to let me know when my furniture will be arriving. Every time I call I'm told something different. Either the system is down, or that there are people in front of them so they have to take care of the people in the store to call back, or that the manager is busy to call back. My husband requested a call back last week, still nothing. Please reach out to me so that I can get my money back. I no longer want the furniture. I should have just gone to my local Ashley store.

Gabby helped us through the entire buying process and was very patient with our 3 girls. Gabby stayed after hours to finalize our furniture order as did Kelly and Jessica. They never once made us feel rushed and were so easy to work with. So refreshing to meet people as kind as them in today’s world.

Brenda was great to work with. No pressure, just valuable information about each set a long the way. She was very thorough in the whole process. We are excited about our new living room set.

Ashley furniture is great. Lots of inventory to choose from. Great prices . Friendly employees. And FREE delivery. Thanks Joe Bell

I bought a beautiful canvas art. Brenda was very helpful and very pleasant. She wrapped it very carefully so it wouldn’t get damaged. Would definitely ask for Brenda if I ever needed to buy anything again. She also helped my sister get a bedroom set and was very patient and kind.

Very helpful and attentive

Bought outdoor furniture that did not last. The cushions started to fray, separate at the seams and the fabric split everywhere. The company they use protection plans with is also terrible. It didn't cover any of the damage. Not only was the couch expensive but so was the coverage plan. It was all a waste of money. Very disappointed and will not be coming back for any future furniture.

Brenda was so knowledgeable of all products and services of your business. She was patient with me in making the right decision in getting what I wanted

Just went to preliminary shop. Michele was very helpful. And so kind to my boys.

I had an excellent shopping experience with Joe Bell and his manager Joe at the Conshohocken store. They were extremely helpful, knowledgeable, and friendly. I will definitely be returning and recommending this store to others. They are very customer focused and it shows!!

Daniel was very helpful and friendly. Will do business with Ashley again.

Quick and easy.

Joe Bell was great! Kind, patient and got our transaction done seamlessly!!! Can't wait for the chair to arrive 😀. Thanks, Joe ~

Gabby is a super star, she made sure we find the right furniture that fits our needs. 5 stars for her customer service.

Daniel was great and very helpful with helping us select a really nice living room set!

Michael was amazing. He helped us so much with our selection process. Pricing was very good. We walked in just to look, and ended with a living room set. So happy we picked this store 👍

An employee named Vincent went above and beyond helping me out, I wish I run into more people like this in walks of life. It means so much when something happens outside your control like a flat tire

Brenda was the best helper ever. I really enjoyed the experience at the store.

The store is great and very well priced. A gentleman named Joe Bell who works there was super helpful and friendly. I always appreciate employees who are honest and knowledgeable. Will be returning soon!

The staff were extremely helpful. The items we purchased were great quality, reasonably priced, and in stock. So happy we chose Ashley Furniture.

Brenda was great. Gave us a chance to look around and was available for all our questions.

Devon and Joe helped us find the perfect bed! They were great! Patience and knowledgeable about the products! Will definitely return for future purchases!

Went looking for a new mattress, Brenda and the store manager Joe were both great, friendly, knowledgeable and very helpful. Will definitely be back for future purchases

Dan was very helpful, knowledgable, and provided professional service while handling several other clients in the store. Looking forward to receiving my new couch

Friendly staff, didn’t have what I was looking for but offered to order online.

Micheal was very friendly and helpful, I am considering a future purchase 3 to 4 months from now of bedroom furniture. He did a great job showing me styles that would go well with my home. He was also good with pricing and communication.

Brenda is amazing we will be doing my order asap thank you for being so helpful to me and great

Devin was top notch sales rep. Ty.

We visited the Ashely store in Conshohocken a few times recently. Jason was the salesman who assisted us each time. He was an absolute pleasure to work with. His sales practices are exactly what we look for in a sales associate. He was low pressure, informative, patient, helpful and willing to answer any and all questions. Jason took the time to explain the order, delivery and return process so that we had a complete understanding of what we were agreeing to. The couch we ordered arrived within the time frame as promised and so far we are enjoying it. We look forward to receiving the coffee table and hoping that it, too, will meet our expectations. If you are ever in the Conshohocken store, we highly recommend working with Jason. He is a top notch salesman.

Ordered our furniture using Jason. He's an excellent salesman. He is knowledgable, friendly and a pleasure to deal with. When you go to Ashley Furniture in Plymouth Meeting/Conshohocken ask for Jason. You won't be disappointed.

Overall great experience, went in with no idea what I wanted and turns out Michael was there to help out he was very knowledgeable

Dan was great! Helped us find exactly what we were looking for. I would recommend this store AND Dan to all of my friends and family. Thanks Dan!

Brenda, our sales associate was very knowledgeable and friendly. She didn't try to "force the sale". Brenda focused on our needs. Furniture quality is excellent. Second room we are furnishing from Ashley!

Michael at the Conshohocken store was absolutely wonderful. He took his time with helping me and making decisions. Definitely we will be back to purchase from him.

Very friendly and knowledgeable salesperson -Jason took care of us. Was very helpful

NICKOLAS AND JOHN THE MANGER WERE GREAT TO MY HUSBAND AND I APPRECIATE ALL THEY DID FOR US .AND THE MOVERS VERY NICE AND CALL US ON TIME FOR DELIVERY KIDDOS 😀 TO ALL

Jason was the absolute best! We are moving away from the area but we’d come back to this location just to make sure our purchase goes as smooth as Jason made ours

My experience with Ashley was amazing. I was very indecisive at first but with the expertise and patience of my sales rep and clerical staff I decided on a mattress and I don’t want to get out of bed. I am very pleased with my purchase and have already chosen a bedroom set for my next purchase. Thanks Ashley Homestore.

Jason is an excellent sales person. His relaxed and helpful demeanor made the shopping and buying experience a breeze!!

Gabby was very patient and knowledgeable

Great friendly guidance and service. No hype, no rush. A shopping pleasure.

Nick and Vince made my experience great. They weren't pushy salesman and they were helpful and made me want to buy something from them. Will definitely be going back when I need more furniture.

Very friendly place to shop Plus good variety

They'll lie to make a sale. Delivery is a week later than expected. I was also told by two different people that I would get a call with a three hour delivery window "a few days before the delivery date". Turns out that they only call you the day before. I, like most people, can't take a partial day off work with only a day's notice, so I'm having to lose a full day to take delivery of a chair. I wouldn't have minded this if it had been presented this way from the start. Given the dishonesty, I won't do business with Ashley again.

It was a quick and professional experience.

It was a pleasant and painless experience!! We found all that we needed. Our salesman Mike was so laid back and had such a calm vibe about him, that made it so much easier and less stressful. He was also busy with another customer and was sure to check in with us every so often.

Appreciated the assistance in talking over couch options and prices. Will be back for sure!

Avoid buying any furniture from Ashely Furniture, especially anything online. The website will say 3 to 5 days for shipping. They get your money and then you get the email that says 5 to 6 weeks for delivery. No thanks. Spend your money somewhere else.

Jason S. Made my sofa/ loveseat and mattress purchase easy. Quick financing as well. New customer but I will be back for the service and great quality furniture.

Excellent service, courtesy of Michael Egby!! Very pleasant experience!

Great experience! Our salesman Michael was knowledgeable and professional

Everything about Ashley is great. Selection, price, professionalism. They are the best!

I walked in and Gabby took care of me all the way. I told her what kind of couch I was looking for and she showed me those types of couches and things that would look nice with it. I never felt pressured or uncomfortable. The one I ended up picking after her recommendation (I had a darker model picked out) happened to a little bit of a longer wait cause it was currently out of stock (2 weeks out). So I said thank you and that was the one I really wanted. I told her would get back to her and let her know what I decide after talking it over with my girlfriend. I went into a competitors store and there was not a thing from the sales manager or the selection that I liked better than Ashley. Soon after I called Gabby back and she was at dinner and called me right back which was awesome cause I thought I might have called her a little too late. Anyway I decided to wait the 2 weeks and with free delivery and minimal installation that’s what happened. They called me the day before and gave me a 4 hour window which they came at the next day. About 45 minutes before my stop the driver that dropped off my couch notified me when he was 3 stops away so I could get ready. They came and were very respectful of my rug and cats and assembled and placed the couch very quickly. The whole process really was great and I will definitely be using them again. The thing I liked about Gabby is she showed me everything , but wasn’t too pushy. It was the perfect balance of what I think makes a great saleswoman. Thank you so much I love the couch we picked! 10/10 :)

Very pleased with salesman Joe - he was helpful and very knowledgeable. In stock with a quick delivery. Great deal for Presidents Weekend too.

Great sales persons and beautiful unique furniture

Gabby was so easy to work with, very professional, nice and respectful. We had a great time making our purchase.

This place was great our salesman Jason was super helpful and helped point us in the right direction!

Brenda was AWESOME!!! She was very professional, knowledgeable & patient! Mindful of my budget. Definitely gained a customer.

Warning! I was told that my couch and armchair was going to be delivered the following week. I called the night before and they said it was on back ordered and would not be delivered for a few weeks. I canceled my order. They then told me I would have to come in the store to get my money refunded on my credit card. Will never shop at the store again.

Will not buy any furniture from this place in the future. I bought a beauty rest bed and it is literally killing my back. It started sinking in 4 months after I bought it. I called to tell them that the bed is very uncomfortable and was told that they couldn’t help me. I called beauty rest to tell them about the situation and the same thing happened. Ignorant place selling very poor quality furniture. Stay away from beauty rest name brand.

Brenda was amazing. She helped me with what I needed and explained everything thoroughly. Super easy to work with. For all new furniture I get, I’ll only go to Brenda at Ashley Furniture. Joe helped out too and he was also great.

Went to buy furniture and was putting a deposit down the manager had the ability to say not to put the order in he can't pay it and he not coming back. Very very rude, so I will not go back. The sales lady was very nice

Our salesperson Joe Bell was extremely knowledgeable and was very patient when helping us with our mattress and bed purchase. He took his time and explained everything to us. Years ago it was just a mattress and box spring but now it's much different. Joe made the experience very pleasant and we were very happy with our purchase.

Mike was amazing with assisting me on finding my perfect sectional!

Dan was extremely kinda and helpful

Associates was very helpful and patient. I purchased what I came for . Lovely experience will return

Efficient and quick

Associate was just doing what she was told and was nice which is the only reason I give them one star but the price match guarantee they claim they honor in store is ridiculous. They will not match the price of an “item“ you find online, they only will honor the match of the entire order from online, even if it s from their own online website! I bought a living room set in store and found the loveseat for much cheaper online, they would not match the price of the loveseat which is what you would think a price match guarantee is, they would only match the entire order all together including the other couch, protection plan, delivery etc. they tried to say I couldn’t price match because they were offering a promotion of free delivery. If you are going to price match an item, then price match the item, get rid of the stupid fine print and don’t try to finagle out of it by saying the overall online order is higher, especially if the customer is spending thousands. Give us a break with the ridiculous fine print that appears out of nowhere because it’s “store policy”. I even offered to pickup the item from the distribution plant so delivery would not even be a question in the price match. Ashley’s own online website had the item for cheaper and they still would not price match the item. 962 in store, 899 on Ashley website. This place is a joke like most big retailers. Shop small businesses, never again. Like I said the associate was nice and was trying to help but store owner “Joe” doesn’t cut it.

Great selection. Reasonably priced.

Brenda took the time to answer all my questions and provided great suggestions for my living and dining spaces!

Great customer service by Brenda Gaines!! Definitely will shop at that location again

Great experience with Joe! No pressure and a fast process! Can’t wait for our sectional to arrive this week!

Michael was great! Very informative about the units.

My wife and I just bought a couch for new home and our sales associate, Kenneth, was extremely knowledgeable and helpful. Very happy with the store, pricing, and overall selection.

Brenda was our sales lady at the conshohocken store, she was very helpful and did a great job helping me choose what I envisioned.

I had a very enjoyable experience working with Mike at the Conshohocken site. My wife and I decided to get a new bed. Mike helped us with insightful questions. We are very happy with our purchase.

Michael was awesome. He took time to understand what we were looking for and was very knowledgeable about the products and features and we found exactly what we were looking for!

The associate brenda gained was wonderful.she took her time to make sure we got exactly what we needed.the store manager Joe always thanks us for our business's.tgis is the only place we buy furniture from

My salesman Ken Cooper was really good and very knowledgeable.

Great service and wonderful staff

The fact that I spent $5000. On a bed and they couldn't even throw in a mattress protector for me and charge me another $320 was ridiculous. I bought the mattress a week ago. Went back and got the mattress protector today. Because I couldn't afford the 300 after spending 5 graid on a bed. The lady that helped me today was very pushy to sell me on a bunch of different stuff that I didn't want and kept telling her no. I did not have a good experience today. And it was very uncomfortable when I kept telling her no and she kept trying to push things on me. The guy that helped me a week beforehand by the bed was actually an awesome dude, and that whole transaction was great.

Jason (sales guy) was on his game yesterday. Took very good care of me was super helpful. Great customer service. Thanks Jason!

Mike our rep was great. Very attentive answered all questions and helpful with our concerns. Thanks again

I was treated well in a professional manner and there was many options for me to choose from until I was satisfied. This place is the place to be.

Excellent service Brenda and Kim were great. We could not get there until late yesterday we never felt rushed and Brenda was very knowledgeable and patient in helping us find multiple mattresses, frames, and protectors. Both were very nice and offered excellent customer service even with us running a tad over your closing hours.

Clean and organized but didn’t have what I was looking for. Not a ton of variety in coffee tables specifically.

Jason was so helpful and very professional

The staff was friendly and helpful.

Excellent service

It a good experience.

Great sales team and helpful in choosing what would be a best fit in your home.

Great clean store ❤️ friendly staff ty Kenneth for your patience & support🤗 I will definitely be going back to this location🙏

The sales representative was very helpful, pleasant and patient. They had a wide variety of furniture and some on computer for more options. I wasn't expecting that but was happy ☺️ to see it.

We stopped in and looked at couches. We received assistance with a question promptly and kindly. Daniel was attentive and helpful.

So friendly, great service.

Store assistant, excellent. Email payment and verification incredibly clunky

Everything’s was so great,they treated me like a real King. Thank you’all guys

Excellent customer service

While just browsing, Brenda H was friendly, informative and not smothering. I have her business card and will contact her should we go with a purchase from Ashley.

I was greeted as soon as I walked in. I was looking for a specific item that the sales person Michael walked me right over to. Gave me details about the couch even talk to me about promotions that they had going on in the store it was a great experience overall.

The staff (Joe and the manager) were so kind, patient and knowledgeable. We felt very much at home. Trying to pick out a mattress, was no easy task, but Joe was fun and very patient answering all our questions…two and three times over. Thank you Ashley furniture for keeping such amazing staff in our local store!

Brenda was great . Thank you for all ur help !

Run! Do not spend your money here or at any Ashley's store. They treat you poorly and they do not honor their protection plan (that you paid hundreds of dollars for). Don't believe my story? There is even a facebook group with thousands of people complaining about Ashley Furniture. I wish I discovered it before we spent $5K.

I really loved shopping at Ashley's Furniture the sales associate was very nice explained where everything was in the store & how the signs were displayed with prices & more in the back. I ended up purchasing an accent piece and I love it!! Cashier was very nice too!! Thank you very much!!

Mike was very helpful. Rory and I had a positive experience and will be returning to finish our purchase.

Brenda was excellent in knowing where to find the specific item I was looking for, and she knew the product specifications. She greeted me at the door, was most pleasant and certainly not a pushy salesperson!

Ashley furniture was great! Walked in and was instantly greeted by the employees who offered to help, but also gave me space to perusing on my own. Once I had questions, I worked very closely with Joe, the manager, he was fantastic, and was able to get everything I needed! And supply expected delivery dates for all pieces! Would definitely recommend!

Good with Michael info without pressure

After dealing with family members, friends and now myself experiencing significantly cheaper prices on Ashley’s website, while in-store they often overcharge you and will only offer in-store credit for over-charging the customer after the fact; so they still keep the extra money they took. I’ve never experienced a brand raising its own pricing on objects in it’s own store compared to their online counterpart. From five stars with my first order to 1 star now; who likes to be tricked out of money by pushy/irritable salesmen? Not me. Shop on Ashley’s website or make sure to bring the ad with you BEFORE you give them your tender.

The sales team was very nice was greeted and they allowed me to walk around the showroom in peace!🥰Ne back the weekend to get my furniture!

Mike was amazing. We bought during the Labor Day say and their furniture selection and styles were better than Raymour

Very friendly and helpful they show you many opcions ans prices my second time buy there

Michael was fantastic with answering all my questions and ensuring everything was in line for my move date. If you’re looking for a great sales person I would recommend him.

Jason was very helpful.

Great guy, Jason, at the showroom floor. Super friendly and helpful. Went out of his way to take care of a complicated order and simplify things to make sure everything went smoothly. Joe, the manager, was warm and welcoming as I entered the store and set the tone for the level of service you can expect expect there. Def would shop there again.

Great shopping experience with Gabriella up at the Conshohocken location, the manager Joe was also very helpful and went through all the financings with me in detail

Working with the staff at the Conshohoken PA store has been a great pleasure. They are extremely helpful, professional, friendly, and patient. Highly recommended!

Jason was excellent. He was patient, responsive and well informed!

Thankful for their help!!

Friendly

Excellent service. Patient and well informed.

The sales associate that we had was amazing. His name is Michael and everyone should talk to him for all of their bedding and furniture needs.

Friendly and helpful but not pushy salesperson. We found what we were looking for.

Excellent customer service, very knowledgeable and showed me exactly what I was looking for. Highly recommend for quality furniture at a great price.

Gabrielle made it very easy for us, and was very accommodating

Joe was a great salesman, no pressure at all . Highly recommend

I visited the Conshocken branch, after an abysmal time at "Bob's". The store was temporarily understaffed due to a corporate meeting; yet the lone salesperson "Michael", and the receptionist "Cely" valiantly held down the fort, until additional staff returned from the meeting. I am returning in a few days, to make additional purchases! Nice stuff in the store as well. And another receptionist was pleasant, as I needed assistance with the information required, to complete the store review.

Brenda, was an amazing sales reps that was very knowledgeable and pleasant to work with. I recommend you ask for her when you visit the store. Additionally, everyone was very nice and welcoming. Five stars across the board!

Was pleasantly greeted by Daniel as soon as we walked in. Told him what we were looking for, directed to the right area & then gave us time to look. After a decent amount of time, he joined us, was very helpful with measurements & different options & then gave us a print out. Daniel was very knowledgeable & easy to work with. Side note - the store was very inviting the minute you walked in.

Overall wonderful experience! Michael was a pleasure to work with.

I love this store and the sales people...Jason was especially good...gave me just the right amount of attention and space I needed.

Great experience! knowledgeable sales associates and easy to work with.

Very good salesperson

We were ridiculed for our choice of mattress because we didn't buy one that was expensive. It had great reviews online and we liked it. He told us they only sell these to Hospices and old age homes which was a lie in an attempt to make us change our minds so he'd get a higher commission with a really expensive mattress. While checking out, he was abusive to another sales person claiming he broke their printer and was rude to the customer service worker. We couldn't wait to leave. If you get stuck with Dan in mattress sales, you might want to consider working with someone else.

I visited the Conshohocken location not really knowing what I was looking for, and Brenda was so wonderful! She was helpful without being clingy. I appreciate how thoughtful she was in pointing me in the right direction and looking up additional information for me. Absolutely recommend asking for Brenda!!!

Quality beds and furniture

Jason was a fantastic explaining everything. I highly recommend working with him when you shop at Ashley!

My husband and I went to several furniture stores where the salespeople were pushy. It was a refreshing experience with Michael at Ashley. He offered great suggestions and we found a wonderful couch.

Leaving this review after 1+ years of using the sofa set and also a reclining armchair. The furniture has not held up well over time. 1. The cushion material/filling is poor quality and has gone flat. Wooden frame inside of recliner has become detached. I can feel the staple pins not put in properly. Overall poor quality furniture.

Michael E. @ Plymouth Meeting was very helpful and knowledgeable and provided excellent customer service.

Joe was extremely nice and helpful

Vincent made this purchase easy. GREAT Customer Service!!!!! Enjoyed spending my money and got exactly what I was looking for.

Great place, our sales associate Jason was the best, so nice and helpful and not pushy at all. He really guided us through a no-fit couch situation and was amazing dealing with two energetic toddlers trying out all the furniture! I will always go to this to this Ashley’s for the customer service and the quality couches (They even will have the couch cut and put back together for tight apartment entry ways!)

Michael salesperson was very helpful and patient

Joe was very helpful and considerate. He took his time and explained everything and I appreciate that. The quality of the furniture is good, I purchased lot of furniture at other Ashley stores in the past 3 years. It's pricey, however, you get what you pay for.

Disappointed. Found the sofa myself after 2 salesman walked away.

10/10 for Brenda! This is my second time purchasing furniture at this location. She was extremely patience, friendly and had a great follow up! The women at the front desk were also super sweet. I honestly went to the North Wales location and tried to close the deal since it was closer to my home, but they told me they were separate entities and to just go back to Plymouth Meeting since they didn’t have the time to look up the information. Kudos to Plymouth Meeting Ashley’s for always putting the customer first and keeping a clean location.

I was very happy with my experience. Joe came right over and helped and it turned out he had been my sales rep years before. He offered excellent customer service and made sure I received the best deals. I’ll definitely return to this location if I need furniture in the future, and will refer family and friends. All of the staff that assisted were extremely helpful

Gabby assisted me in finding the “right” couch for my needs. We found it after 3 attempts but then I asked to check them ALL to be sure. She was patient enough to do that!

I've had pleasant experiences with everyone at the store. Thank you 😊

Joseph Bell was helpful without being pushy. Aside from the quality of the furniture they have this is yet one more reason I’ve always enjoyed my experiences purchasing at Ashley. I look forward to delivery of my new table next week.

Brenda saved the day on color decisions. Great customer service.

Everyone I spoke to was nice, especially Vince.

Vincent could not have been more friendly and helpful and the rest of the staff were equally amicable and eager to do whatever needed to be done. Great staff and great furniture. I will definitely come back.

Good service and quick in and I out. Daniel was great.

I am in this store every couple years buying new things. They have great selections, the most awesome staff ever, and nice finance options if needed!

Good quality furniture and all employees are very helpful especially Joe who guided us through the process.

Michael was awesome! Above and beyond.

Brenda was very helpful and got us exactly what we wanted! She answered all of our questions, showed us around the whole store and helped us pick our new bedroom set.

Joe was very helpful and knowledgeable .he help us find what we was looking for. overall the staff at Ashley’s was awesome!!

I wasn’t expecting to buy furniture today, but I fell in love with several items, there was a great sale, and my salesperson was the best! I don’t like being followed around or hounded and Brenda made sure not to do that. I could always find her for questions and she made me very comfortable with my purchase. I’m so happy with my purchases and Brenda!

Excellent service, they work with you to serve your needs not theirs. Pricing is easy to find unlike other stores! Sales team was perfect, made things quick and easy!

Thank so much for the attention. The team working at night on Tuesday is amazing, from the sales attendant, the manager and financial staff. I Really appreciate the service.

Gabby helped me looking for couch mattress table. Great customer service! she was helped me the whole process was smooth and quick!I she was professional she took the time to explain the features and benefits of each piece of the furniture. I would highly recommend Gabby to anyone shopping at ashely furniture.

Highly recommend Brenda Gaines she’s amazing. So helpful and so kind!!!!

I have been to the store at least 4 times and each time I received exceptional service. Joe Gallo is very patient and ensures customer satisfaction. I love my new furniture ❤️. Mike walked around almost the whole store with me until I found just the right tables to match my living room set.

Mike was our service representative - He warmly greeted us at the door. He was very polite and took his time to show us the selections around the store. He was very attentive and gave great suggestions for our living room space . The manager, Joe was also very helpful with a great personality. I'd recommend working with Mike and Joe.

It was a pleasure meeting with Brenda. She was able to find exactly what we wanted and provided us options.

Joe Bell went above and beyond helping me with a certain bedroom set that I saw on Amazon. So I bought it at Ashley!!

Dan was very friendly and helpful.

Jason helped me look for a couch. Great customer service! He was mindful of my budget, friendly and very informative!

Worked with Kalvin he was very helpful and the whole process was smooth and quick!

The furniture is beautiful & comfy. Many styles & sizes to choose from. Jason was friendly & helpful. Store was clean & ample parking. We’re excited to get my granddaughters bedroom set soon.

Excellent customer service. Sales associate greeted me and knew what I needed in an item the store carried from my description. He was very helpful and is reaching other locations in my behalf.

I recently visited Ashley's furniture at Conshohocken location and I had the pleasure of being helped by Dan Sims. Dan demonstrated an impressive knowledge of the store's inventory and was able to offer helpful suggestions based on my needs and preferences. He took the time to listen carefully to my requirements and even went out of his way to show me additional options that I hadn't considered before. Throughout my shopping experiences, Dan remained patient, courteous, and professional. He took the time to explain the features and benefits of each piece of furniture, and he was always available to answer my questions. Overall, I would highly recommend Dan to anyone shopping at Ashley's furniture.

Thanks Jason!

My experience with the Conshohocken Ashley’s Furniture Store was top notch. I received world class customer service from my salesman Jason,. I also had the pleasure of meeting Joe the store manager, along with Pat and Mark and it is very rare to walk into a store or an establishment and everyone is pleasant and willing to go above and beyond to Assist you. . If anyone is looking for furniture and accessories, please visit the Conshohocken Ashley’s Furniture Store, You will be pleasantly pleased with the service you receive.

Welcoming staff. Jason was very knowledgeable & informative. Will definitely order from this location when we’re ready

Jim Kennedy was very helpful and we got what was promised, when promised, in good condition and so far we are very happy with the furniture.

Very helpful. Like the selection. I would like to see more color selections.

Fast friendly service. The staff was very knowledgeable and helped me pi k out the exact bedroom set I was looking for.

Great customer service from Brenda. Very helpful and informative. Can't wait until our couches get here!

Very professional And friendly staff Quality furniture and amazing deals

Very nice clean place an everyone was very helpful.

Outstanding customer service, Jason was knowledgeable and friendly.

Great experience and Mike is a fantastic sales associate!

The salesman did a great job with collecting my money. He said all the right things to make me want to make my purchases here. But when I had issues with everything after the sale, no one wanted to help. I had issues with the delivery and issues with the furniture. I called only to get transferred over and over but no one can help. They don’t care about you once you leave the store. This was a bad experience for me.

Jason was incredibly helpful and professional.

Vincent Davis was very helpful and knowledgeable of the beds.He got me to buy a bed for $ 1000 instead of $300.

Went in looking for a bedroom set for my youngest daughter (she's 9), and explained to the sales woman ( who pretty much attacked us before we even had the door opened all the way) that we were looking for a bedroom set that wasn't childish and that she could grow into, and she immediately took us the children's area. I also told her that we were just looking since my wife was not with us ( she has final say, of course), and she was extremely pushy and kept trying to talk my daughter into saying she liked the set that she kept recommending. I understand that they work on commission, but this one in particular was borderline rude and wasn't listening to what we were looking for.....she just made assumptions based on my daughter's age. I wouldn't recommend this store, as there are a lot of other furniture stores in the area, and their sales people listen better and are nicer.

I love my Ashley Home store bed! Everyone was super helpful and it was so easy to purchase and delivery and assembly were quick and easy! Thank you Ashley Home store team!

I bought a few pieces for my home from this location. The selection on floor was great and the help provided by Brenda was wonderful. I would definitely recommend this store and Brenda’s professional help.

Reasonable prices. Ask for Jason S. Super nice. No high pressure. Knowledgeable

Staff attentive and very friendly. Would definitely recommend. Kalvin greeted us and then took care of our sale. Tyrone was also very friendly as he checked us out. I very nice experience.

Brenda was a phenomenal sales person in all respect. We bought a king bedroom and mattress and had a very positive experience.

Our salesman was awesome! He was very patient and helpful while I was looking for the right couch to fit in our basement. Will definitely be back

I’d never shopped at Ashley Furniture before, but the showroom was nice and the staff helped me find the exact couch I was looking for. Delivery happened a couple days later without a single issue. You can bet I’ll be back.

Worst experience ever

Very nice experience. Sales guy was super nice and low pressure. Furniture was priced right and worked with our living room perfectly.

The people at Ashley did a good job assembling my bed frame

The furniture was damaged. I returned it.

This place sucks. Cheap low quality furniture that’s overpriced. The website is often at odds with what’s in store. Every time I’ve purchased something there’s been an issue. Glad to be done. Buyer be warned!

Excellent service! Michael was thorough and very professional.

Calvin did a good job of helping us select the living room furniture

This time we did not purchase at this location. However, the staff was very helpful. Joe Bell and Michael. Helped us with all of our questions. We decided on some other options but will return in the future.

Good experience Daniel was helpful with no pressure

We had the pleasure of buying a new living room with Joe Bell, a delightful salesman, who was no pressure and who indulged our very long review of many different couches, and our reflections on different configurations and different fabrics. There was never pressure, even though there were times when if I had been the salesman, I would’ve pushed for the close, but he gave us space and time. That made our experience all the richer and at the end of the long review, we found what we wanted, and we are grateful. I will buy from them again.

Helpful sales associates, affordable prices.

Excellent service and prices. Very happy with my purchase. Joe the manager was great as well.

Customer service was excellent. Sales person was very knowledgeable in the mattress dept. Overall a great experience!!

Jennifer Johnson did an outstanding job in assisting me and my wife to review our options. She was not a hard seel, but presented options and pros and cons for what we were looking for.

Jim Kennedy is a pleasure to work with! The free delivery was definitely a plus also! Good selection!

Very helpful service, Daniel was very knowledgeable and answered all our questions

Gabby and the store manager were extremely friendly and helpful.

I would like to thank Vincent Davis. We appreciate all his help when looking for our new kitchen table. I knew what I was looking for he took me right to the options they offered and never wasted my time. I asked to have it customized and he was able to do that and price it out for us. He got us a great deal we are very happy with and we were surprised to find out it would be delivered in less than a week and setup for us. We would recommend buying from an Ashley store we had such a great experience.

Services was pleasant, reasonable good experience

Joe Bell was extremely helpful and considerate while helping us find our dream couch!

Daniel was so great!! Very helpful, knowledgeable, and friendly. Would definitely keep going back to purchase from him.

Friendly welcome, a lot of display to choose from, staff are friendly and wants to assist you however possible. Bit high compared to others with similar products but appear to be firm and durable when trying out products.

Staff was very helpful. Can’t wait for the new sofa

Friendly, knowledgeable, accommodating!! Great customer service!!

I loved it love the furniture love the selection love the prices and I love our associate who helped us

Brenda was extremely helpful. We found our our dining room set and family room couch

The folks at Ashley in Conshohocken are very pleasant and attentive to you as a customer. The manager, Joe, helped me with my mattress search. I learned a lot from him in the process and he made it less stressful for me. He was very patient and informative which I really appreciate. It didn’t feel like that “quick sale” kind of energy that you would typically experience at other stores. I will definitely recommend this store to others and continue to bring my business here.

The store well organized, the associates are very friendly and helpful and assisting, besides there is good staff with reasonable prices

Vincent was not only extremely friendly but was also knowledgeable of his products. He was patient and did not pressure me into any purchases. He gave me time and space to make a decision and was within proximity if I needed to ask any additional questions. I had a wonderful experience and will surely be back again.

This is my favorite couch ever. It is super comfortable & made really well. Extra bonus, was delivered 3 days after purchase.

Mr T. Kennedy was great he walked back and forth with us as we looked at sofa sets and accent chairs. He was very patient with us.

Mike was very professional and super helpful in my shopping experience. Thanks Mike!

Friendly and knowledgeable sales associates.

Gabby a real professional!!!

Vincent was amazing super helpful and very informative which ended up a great buying experience

Always enjoy their classic roast beef and fries!

Vincent was knowledgeable and great to deal with

Dan was a very good service representative

Joe Bell was AWESOME! He was nice, patient and helpful! He didn’t force me to buy extra additions. I’m excited about my purchase.

I went here looking for a couch and was able to find one within an hour. The staff were extremely nice. Dan Sims helped with any questions we had. Great selection as well.

Dan was very attentive, I’m looking to buy a sectional and he was very knowledgeable and not pushy. Great experience!

Michael was very knowledgeable and helpful

Joe was very helpful without being pushy and we loved the selections!

Very friendly sales approach. May not know the difference between faux leather and real leather but that comes with experience

Ashley’s furniture is great quality for a great price. I’ve had my first couch from Ashley’s for over 10 years and decided to buy from them again. Their warranty is also great. The staff is super helpful as well. Would highly recommend.

Jim Kennedy knowledgeable about the products and was great with assisting us with our purchase. Everyone at this location was friendly and displayed excellent customer service skills.

Great Customer service. Kalvin was wonderful and helpful.

Very dynamic team helpful patient and they have great ideas for the hone

Great customer service! Thanks Brenda!

Excellent service

Victor was great! Thank you for not just turning me away but taking the time to help me locate what I needed at a price comparable to the online offer. Really appreciate your gracious customer service!

Great selection and awesome service!

We have shopped several places for furniture. We tend to wind up back at Ashley every time. Good furniture. Great service. And less $$ than some of the other places which seem to charge way more for comparable pieces. We will keep coming back.

Daniel was extremely helpful and made the entire process smooth and easy. I couldn’t be more pleased with my experience.

Definitely I will never by here again. First everything was greasy but when something is happening to their merchandise, they don’t like to fix it or being responsible for it. I got a sofa in April and I got the 5 year warranty just in case. In May I realized the bottom part of the sofa was hollow so I called the store and ask for a new one then they sent a technician. The technician said it needed to be changed and it’s October and nothing. Like July they say es they can fix the sofa in my house and I accepted it but they never came and they were always said they don’t have the parts to fix my sofa so I told them again in September I want a new one as it’s factory damaged. 2 weeks ago they send me a “new “sofa but it I was able to see when they were dropping it, it was used and it had a bumped in the bak. So I have basically paid for a sofa and 7 months it’s been damaged in my house. Customer service is the worst! The pictures are for the “new” one that I had to tell driver to send it back I went today to the store and no one there took in charge of my case. Really bad workers in the store. They just liked to replied. Customer service is in charge of that. I had to tell them: you are all Ashley store.

Dan was most helpful. He answered all of my questions and was quite knowledgeable. Lots of styles of tables to see at reasonable prices. The music in the store was exceptional, made you want to stay an keep shopping.

I came back for a second time in two weeks because of the awesome experience I had the first time. I bought my second bedroom set from here. Victor was our salesman and I would highly recommend him. He is not a “pushy” salesman at all. He made me want to only buy from Ashley and from Victor. Thank you Victor for this great experience. Barbara

Looking for items for my daughter. We found a chair she liked. Was a good visit.

Great customer service! Ask for Victor!!!

Large selection in store compared to what I found online. The saleman was very helpful without that overbearing pushiness you feel sometimes. Ended up buying an awesome bedroom set, really happy!

Purchase furniture in May paid in full. Have yet to receive furniture and no communication initiated by Ashley delivery date was two weeks ago. Called and ask to speak with manager and was told one would call me back that has yet to happen. This is the worst service I will definitely never purchase anything from Ashley again. I can’t imagine What I’m going to go through for service

Good shopping experience. Devin R was very helpful and knowledgeable. Customer service was hit and miss depending who picked up the phone, but nothing major. 3rd party delivery guys were great too.

****UPDATE ***** The company is refusing to refund money back for the box spring that was poorly put together! It was only 3 days and the company refused to take it back and refund the money! We paid almost $2000! Had to go to BJs and buy a new box spring and add wood so that our daughter could sleep in a bed. This company is horrible! Please save yourself money and aggravation; shop somewhere else! Horrible experience! 9 months waiting for a bedroom set and 3 failed deliveries! Finally received the bed and it broke as my child slept in bed! It was incorrectly put together. They hire a 3rd party delivery men, who have no idea what they are doing. NO ONE IN THIS ENTIRE COMPANY WANTS TO TAKE RESPONSIBILITY! Do not order from any of these stores!

The Sales Associate Gabby was very Helpful with my Purchase and she was a Delight to be around. I will return. Thank you Gabby 😁 (Conshohocken Store)

Brenda was so nice and helpful as well as Joe the manager. They have a great team! No pressure, just easy shopping for your furniture!

Very helpful and courteous store associates, the furniture they have is gorgeous and well priced, 10/10 would shop again.

Found the perfect bedroom set, and called in to order it on Sunday since we were told if we waited to order Sunday, we would get 10% off. We were put on hold for 10 minutes. Hung up, called back, and immediately put back on hold. Called the Ashley in Pottstown and spoke to a guy there who said that he would have a sales associate call us right back, and that never happened. Absolute horrible service.

Brenda Gaines was great in giving a full and positive customer experience with help in understanding of the products. She took a good amount of time with the explanation and quality of what Ashley store had to offer. Overall it was a great experience except for my husband feeling ill and we had to rush at end of the sale but thankfully the staff was accommodating even with that. Looking forward to my delivery.

Vic is fantastic! The team is very helpful. The people and customer service is why I continue to shop Ashley.

Mike was worked with me for an hour. He was patient and helpful.

Great experience shopping at Ashley in Conshohocken. Mike E showed me a variety of couches based on the color, style, and price criteria I shared with him. I thought they had a good selection compared to other furniture stores in the area and he did a great job showing me sofas that appealed to my liking. Mike was very knowledgeable of their stock, prepared with the necessary tools like a tape measure, and helpful as we figured out what would work even though I didn’t have dimensions of the space. I ended up finding a couch that I loved that met all my criteria and was even on sale. The team at checkout (Mikale & Kim) were very friendly and efficient while processing my payment. It was very apparent from his positive and upbeat demeanor that Mikale enjoyed interacting with customers. The couch is slated to arrive to their warehouse in the next month or so, and I’m hoping the delivery process continues to be smooth. Thanks Ashley Team for such a positive experience so far!

Service from Dan Sims was great. He is very thorough and answered all of our questions with ease.

Ashley furniture has beautiful pieces..the manager Mr. Gallo is fabulous and a shout out to Daniel who was very helpful!!

Every time I walk in this specific store, I always receive amazing and individualized service (no matter how busy the store is). I received great guidance for immediate and long term furniture plans in my house 😊. Today, Mr Jim Kennedy provided great information for exactly what I am looking for😊

Stop by just to window shop.

Victor was our sales associate, he was helpful but not overbearing. He let us look around & then would jump in to let us know information & then allow us to figure out what we were interested in or didn’t work for us. He was great!! We left, went to another store, but ended up coming back. It was a really good experience.

Vincent was great to work with.

Ashley Furniture store at Conshohocken business process are unethical and fraud . They charged for a dining chair $106 which I rejected to accept when they tried to deliver because it an additinal chair which is not agreed in sale closing . I tried to contact this store several times to file this dispute but I am offered a reply where storemanager named Devin will reach back but no follow up has been completed . CANNOT ACCEPT CHEATING BUSINESS

Very nice place. Vince was very knowledgeable on the furniture we were looking at. Good experience

Dan was knowledgeable, friendly, and patient. He helped us pick the perfect items to fit our needs. We are repeat customers and and always have a great experience at Ashley furniture in Conshy!

Vincent was amazing!!! He listened to my wants and helped me find exactly what I needed!

Absolutely the best people work at the Conshohicken store.

Our sales person was very professional and well spoken. She knew her product and made the transaction smooth.Great Job !!!!!!!!

I would like to thank Daniel & Joe for the excellent customer service and all around expertise of explaining the difference of an online and in-store purchase. An A-1 one experience in this store location.

Victor was great and helped me figure out the best sectional for my needs.

Great customer service.

Really nice looking furniture but AWFUL service. I was shocked, I’ve never had bad service at a furniture store before. We were trying to buy all our living room furniture but ended up getting just one piece and buying the rest online. No one greeted us when we walked in. We finally had to flag down some old man (Jim?). He seemed annoyed that we were asking questions about multiple pieces and kept scurrying back to another family who was just wandering around. He’s cut us off mid sentence to just go chitchat with them. Finally, I flagged down another sales person to at least write up the one item we were trying to buy. Almost walked out twice because he kept getting distracted, but at least he was polite. I guess Jim didn’t think we looked like serious buyers… Just glad he didn’t get the commission. Advice to management: Train your staff in customer service. It’s not that hard.

excellent work group, especially the salesman James who was in charge of searching for our furniture for our new house. I really have nothing to object to, excellent care and service. I hope that it will be repeated at the time they make the delivery and that its quality is as expected... I am anxious for the moment to see my house decorated and to be able to invite our friends. Thank you!!

I’ve always been skeptical about brand furniture stores but I found it to be very friendly, welcoming and helpful. Jasmine was absolutely awesome and understanding. Love the atmosphere.

Beautiful, clean, neatly organized store with an incredible selection. Our salesperson, Brenda, was awesome. She spent lots of time answering our questions and was helpful with suggestions too. I recommend shopping here!

I went with a friend. A sales associate name Sandy helped her. She was very attentive. She saw me looking at something and tried to sale me something...all in good taste 🥰 They have some nice things I think. I especially liked the wall hangings and the way they had things arranged.

Thank u joe Bell the salesman who was very helpful for what i needed and took the time to show me what he could be done for me since I needed it rite away also was very professional and patient

Customer service was great..I was greeted, given a run down of the current sale and promotions and left to peruse. At no point did I feel pressured to purchase. My salesperson was very friendly and accommodating. A really good experience and very happy with my purchase.

James was extremely helpful and patient! I would recommend James and Ashley furniture for your home furnishing needs!

James did a really good job.

Very Friendly and Helpful staff, Sandra Kleva and Daniel Sims went above and beyond to sell us the Havalance Server and two tone dining table with 8 chairs. Thank you so much and look forward to shopping again for other furniture

Great customer service and options!!

I can’t say enough good things about this store, an absolute lifesaver. I recently moved in the area and I had a newborn baby and I needed to fully furnished my house before Christmas (I came in a week before the holiday) and they were able to accommodate everything for me so I could host for Christmas for my family (mind you this was after I was denied by 4 other local furniture stores). We did have one issue with the delivery where we got a wrong piece and my wife and I were pretty nervous that maybe we had made a mistake or this was going to be a big hassle to correct it. They were professional, they were polite, and they held integrity and accountability through the process. They facilitated an even exchange and once again took the weight and stress that moving and furniture purchasing can bring off of our shoulders. They gained a lifetime customer, if there was an option for 6 stars I would leave 7!

I just want to thank Jasmine for the time she spent with me today. I didn’t realize I was in the market for a new state of the art king size bed, but I am now. I’ll be back. Save one for me.

We found what we were looking for and at an affordable price. Salesman James was very helpful and did not pressure us.

Victor listened to us and kept us in price point. Cannot wait for our new mattress!

Absolutely outstanding sales and customer service. Victor, our salesperson, made it the best shopping experience we have had in a very very long time. Thank you all!

Had a great buying experience and terrible delivery and assembly experience.

This has been the worse experience I have ever had buying furniture. The customer service reps did not listen and delivery was messed up. Have half of the set. Other half was sent back due to not reading paperwork!

Vic at the Conshohocken store along w/the rest of the staff were the reason for completing my purchase, GR8 presentation !!!

James was very helpful throughout our buying process! Would definitely buy here again!

The service we received was excellent and was the main reason we stayed at Ashley furniture and didn't move on to another furniture store. Everyone we came in contact with was pleasant. But the main reason we made the purchase was because of Joe Bell. He was extremely patient . Nothing was to be too much trouble. Thanks again for a great experience .

Dan was extremely helpful. He went out of his way to find exactly what I needed. He informed me of the best discounts and when they were available. He made my purchases easy and worry-free.

We had a great time! I loved coming to the store to have them know exactly what we wanted. Highly recommend going through Joe and Devon sales team.

Victor Dunbar gets top marks!

Well order a couch on sept 27th still waiting very upset with that,the staff were fine explained everything but you just can't get over the wait! Probably canceling the 27th I mean 4 mos got it faster in the 1800s

Very nice, professional and pro-consumer! Happy I stopped in!

I bought furniture from this store and was missold a protection plan with a promise of hassle free service and a promise to file a claim anytime when ever I want to no matter how small or big the damage is. I wasn't given any information on the terms and conditions. The store assistant even said that "Buy the protection plan and file a claim in 5th year to get a new one, this is what most of the customers do". First time EVER I filled a claim for my cocktail table and it was denied based on the accumulated damage condition which I had no clue of. This store is misselling their protection plan to their customers by providing false information. I want to warn others to be very careful when buying the protection plan and ask for the term and conditions.

Very pleasurable experience, Mr. Vince was a tremendous help, very patient and personable. He addressed our needs with absolute professionalism. I highly recommend this location

I really enjoyed my time shopping for my bedroom and living room set and the staff was awesome. They were very patient and knowledgeable while walking me through getting the financing and delivery for my next step. Tyrone, James and Vince were all wonderful and recommended them to anyone looking to purchase furniture in the future.

Joe was great! He listened to what we were looking for and guided us to the appropriate furniture. We loved a sofa set and dining room table set and ended up purchasing them. We can’t wait to see them in our new house! Joe wasn’t pushy and kept checking in with us as we walked through the store. We had a great experience at Ashley. In addition, the guys who helped with the zip code issue and the gentleman who handled our paperwork were professional and friendly.

Jasmine Glover is a fantastic salesperson

amazing service, great price!

I was delighted to find exactly what I needed. James Aggie, the professional associate, was knowledgeable and guided me through choices that would accommodate my needs. I look forward to returning to purchase my bedding needs.

I found sofa and loveseat that are just the right size and color. Staff was extremely courteous and helpful. Would recommend this store to anyone shopping for furniture.

Ashley's the most ripple place that you might want to but some furniture from the leather is not leather is clever the five year agreement contract to repair things that status they do not honor it they send you to another store in Jersey to you that day uphold the contract go back to the store where you bought the stuff at in Philadelphia I think just not very reasonable with the furniture and agreement to see why you giving agreement and again they do not honor it I will not buy anything from Ashley's again they do not honor their contracts.!..!!.

Great store but the wait time to receive your merchandise has to get better

A very helpful gentleman, James, helped us purchase a bed frame and mattress. He did not make us feel pressured, reviewed and compared pricing and was knowledge about mattress types to help us pick the best one for us. A very pleasant and easy experience

Jasmine was absolutely amazing and attentive to our needs! She made our experience fun and memorable! We didn’t feel pressured or rushed in our buying experience. When you go, ask for jasmine! She is seriously the best!

We had a wonderful experience working with Joe. He was able to help us find the furniture that met our needs perfectly. Everyone we interacted with was very professional and knowledgeable. I am very impressed with this store, selection, quality, and pricing.

I found a nice recliner. It is a little more expensive than what I was going to buy, but turns out to be perfect!