Ashley Store Downingtown, PA

Robert Rogers was VERY helpful. Thanks Robert!

I purchased a sectional from this store about a year ago, and initially, everything seemed fine. However, after about 9 months, the sectional started to show defects. The store did honor the warranty and arranged for a repair, and the workmanship was guaranteed for 90 days. Now, the same issue has resurfaced 60 days later, and I’m being given the runaround between the store and the repair company. Each one is pointing fingers at the other, and neither is taking responsibility for fixing the problem. It’s extremely frustrating, and the customer service has been disappointing. I expected better for the amount of money I spent. Avoid this place if you want reliable furniture and support, and forego any extended warranties because even the simplest of repairs will take several weeks, if not months, to resolve.

Ordered our couch on line. The couch was delivered within a week. We absolutely love the quality of this couch. It is firm, sturdy and very comfortable. Absolutely Love It !

The sectional is very comfy. Great deal. The sales associate made the sale extremely easy and the order was delivered in less than 3 weeks. The delivery went smooth and fast.

What an amazing shopping experience during their Grand Opening! The staff was attentive, professional and fun. I won $1500 during the furniture sweepstakes giveaway and I cannot wait for my delivery!!!! Fingers crossed that it doesn’t take 8-12 weeks :). It sure would be nice to host my family for Thanksgiving dinner with my new living room & bedroom furniture.

Worst possible experience of shopping at Ashley store in Downingtown PA. - The sales associate at this store can't be trusted to provide accurate information - I made an order with different items. I was told I could delete items from my order or cancel my order and get full refund anytime. - I wasn't told that there was a special order item in my order as well. Due to this, I couldn't get anything deleted from my order. I was told I will have to either pay 30% restocking fee on all items on the order or I will have to accept all the items in the order. - I was told that delivery fee is not being charged. However, I got to know it was actually charged. - I asked to make a change in an item from the order. Instead, the sales associate added 1 more unit of same item. - Ashley and Regency customer service don't help with these issues at all. They just route you to the store manager for any issues with the orders. - The sales associate was fired from her job and I was told she no longer works there. The Ashley/ regency store manager forced me to get as many items to avoid the restocking fee instead of owning up to mistakes of their employees. - I visited the store to get my refund. I met an employee named Stacie who was very rude and didn't trust me at all. I asked her to provide credit on the delivery fee as it was promised and again I was told that the person who talked to you doesn't work there anymore. She also snapped at the other employee at the front desk. I asked her if she think I am lying. I am not sure about the hiring practices of Ashley/ Regency. Their furniture is of good quality but the people they hire to talk to customers are of poorest quality. - I would never recommend Ashley/ Regency to my friends. If anyone is still buying from them, get everything in writing from employees or store manager. Because you never know, some employee may quit and you end up getting a bad deal.

I had a great experience with salesman Dominic. He was super helpful and friendly. He was pretty new and any answer he did not know he went and got an accurate answer. I spent about an hour with him and had a really good shopping experience until the end. Apparently there was some issue with my order and his manager by the name of Stacey had to come assist. She was horrible. Her attitude was awful. She put her hand up in his face while he was talking and then motioned to shew him away. I couldn’t believe that was happening in front of me. if my order wasn’t paid for and Dominic wasn’t so great i would have cancelled. I called into the store today to ask about my order and was told he was no longer working there. Good for him but a loss for the store. I decided to share my review because that encounter still isn’t sitting right with me.

My experience in the store was great. I have not received my purchase yet.

Dominic Brown was wonderful. He hasn't been with the company long but he customer service was top notch. Gave me room to look but kept in touch with me..even helped carry chairs to my car.

Great experience overall. Our sales person Naeem was great and very patient and took his time with our preferences. Did not feel like We were being hounded or pressured to buy.

I had a very good experience at Ashley/Regency Furniture. Mr. Rogers was a salesman that went above and beyond in helping me select furniture that would fit into my townhome. I could not make up my mind on what would look best and he was very patient and helpful. I went to another furniture store after I first met him to look around but came back to Ashley because he was just so knowledgeable and kind.

Lynda was amazing! She was very informative and was able to help us pick out the perfect couch!

We want to give a shout out to Lynda for her assistance in getting our new bedroom set! She was very kind to our kids and walked us through the available discounts.

Anthony was super helpful during the grand opening and answered all my questions!

Best sale man on the store TROY nice customer service

This store was the best furniture store i have ever been to. I really appreciate Robert Rogers and Jerome thanks to them especially Robert for being so patient and understanding he is such a great fit for his position. I'm overwhelmed and feel so joyful 🙏

What a wonderful experience. We were able to look at the sectionals first before someone came right over. Robert is the best. He is professional and knowledgeable. Not to mention one of the friendliest salespeople you will ever want to meet.

Great experience with Ashley in Downingtown

I had an excellent experience shopping at Ashley Furniture! First, we purchased a sofa set and dining set, and we were so impressed with the quality and service that we returned to buy a bedroom set as well. Rob, the staff member who assisted us, was fantastic. He was incredibly knowledgeable, patient, and attentive, making the whole process seamless and enjoyable. Rob took the time to understand our needs and helped us find pieces that perfectly fit our style and budget. He even followed up to ensure we were satisfied with our initial purchase, which is rare these days. When we came back for the bedroom set, he remembered us and made the experience just as smooth as the first time. The delivery process was also efficient and professional. The team set everything up with care, ensuring each piece was in perfect condition. Overall, I highly recommend Ashley Furniture, especially if you’re lucky enough to work with someone like Rob. We’re thrilled with our new furniture, and the exceptional service made the experience even better!

Robert and Stacey were great

Robert was very helpful and very welcoming. Made the furniture buying process very smooth and easy. All employees were very friendly and pleasant to deal with.

Great selection and prices. Aaron was a pleasure to work with. He helped us find exactly what we wanted and moved us through the buying process quickly. Highly recommend.

I will let you know after my table is delivered.

Excellent service, I purchased a floor model dining table and chairs and the manager cleaned up a few nicks and it looks perfect! What i liked best about this store is that nobody "bothers" you the second you walk in the door. My husband and i had plenty of time to look, take pix, etc and it was easy to find a knowledgeable sales rep to assist us.

Robert was great. Knows his products

Delivery times were changed 5 times. Had to go back to the store several times. There was Jerome who tried to help us. He was great. Just an awful experience.

Great service at the Downingtown store from Robert! Would highly recommend this store and particularly sales associate Robert!

After 10 days of purchase no1 reached out to me from the store and when I called I heard my furniture was still sitting in warehouse and had to be transferred b4 they can schedule delivery

Robert was extremely knowledgeable, helpful, and friendly throughout our visit. He made our experience enjoyable and helped us find exactly what we were looking for. Amazing customer service!

Robert was extremely helpful and Informative.

I am very grateful for the help that you Robert A. Rogers have provided for me and my family in the store. A very nice person, and is patient with his customers are.

Robert is awesome! He will take care of whatever you are looking for. Thank you so much. -Jenna

We bought a reclining loveseat with console and two rocker recliners from Robert. He stuck with us through all our questions and order changes. Robert was awesome, personable and knowledgeable. He definitely went out of his way to make sure we got what we wanted, and at a great price. Stacey rang up our order and was so pleasant and helpful. We will be sure to come back again. Lynn and George W.

Stacey Gray and Jerome and all the staff were great! Definitely helped me find everything I needed. Great customer service! Such a wonderful experience.

Jen O - From the moment I walked through the door, I had a great shopping experience. I was immediately greeted by a sales floor representative, but not in a “I just got accosted” and pushy sort of way. He let me know a few things about the store and then let me browse, being sure to stay within earshot if needed. The layout of the store was easy to navigate and there was an ample selection of sofas and love sofas from which to choose. I did my homework and Ashley had the best pricing too, compared to the same set at two other locations. Hope to write a future review on the “quality” of items purchased, after they are received and broken in, as well as, a follow review on delivery process, etc. So far, a good experience and definitely recommend Ashley Furniture.

Awesome experience. Came in to shop for coaches but ended up with a full set and a bed. Robert was amazing. Worked with us and within our budget. That man deserves a raise. Genuine and nice. Wasn't pushy or annoying. We have had great experiences with Ashley furniture. Both the product, prices and personels.

Aimee was really helpful throughout the process in finding us a sofa!

Aimee was great and the rest of staff worked well together to get all my questions answered.

Robert was extremely helpful from the jump. Helped us find the right bed for my apartment. Will be back again!

What a great experience! Robert was so helpful and was mindful of our budget. Thank didn’t feel pressured at all. We are thrilled with our purchases and will he back for future needs!

This was a great experience. No pushy sales tactics. Just a “let me know if you need anything” and you’re on your way. Robert was great!!!

Amazing experience with Robert and Maggie. They were knowledgeable, patient, and friendly.

If you ever stop in the store please ask for Aimee she was simply amazing! She was extremely polite, knowledgeable, and professional not to mention my children loved her. I am excited to recieve my new couch set. Thank you again! I will be coming back!

Niazur Rahman was awesome.

Amy was so helpful and patience looking for a couch with us. The couch was perfect and exactly what we were looking for. I can't wait for it the come im redecorating our home

Robert was a great help.

Came in to get a bedroom set and the staff, including Niaz were very helpful and made the entire process nice and easy

Robert was very knowledgeable and helpful,

Lina was amazing! Would recommend her to everyone!!!!

Angelina was very helpful & knowledgeable. Will return to her for future furniture needs! Thanks Angelina!

Lina was super helpful and great to work with Thanks again!

An absolute pro!!! Thank you so much Richard and Maggie!!!

This has been an amazing experience shopping in Ashley at Downingtown, that was possible due to Ms. Aimee who was extremely patient with us in explaining the details, showing us more options with a wonderful smile and fully energized. Thank you! Aimee

Lina was so patient and helpful while giving us space to shop. Highly recommend!

Aimee was excellent. She spent a lot of time with us. Would definitely recommend her to friends & family.

Had the best experience!! Robert is really knowledgeable and was able to help me decide what pieces were best. Cal was very friendly and patient. The manager Jess was very hands on and I appreciated that. Horace also made my day with the extra help! I really liked his blue lei!

Richard, was very helpful and extremely pleasant..

Robert was so helpful in making my decision. He listened to what I was interested in and provided me with the exact piece I was looking for. Will definitely be back to get more furniture!

Robert is the man

Had a great experience and found everything we were looking for! Richard was absolutely amazing and super helpful!

Richard was amazing! He helped us pick out our first couch. Great customer service

Richard Hernandez was fantastic! We got everything we wanted and has extremely quick service!

Great store with beautiful collection. San was an amazing guy. He is very respectful, patient and knowledgeable. Eager to always help. Would highly recommend this store.

Richard is the best! Helped my mom and I without being pushy and was kind and exceptional in his knowledge and understanding of our needs. Will absolutely shop at Ashley again and will keep asking for Richard over and over. Great store, great service!

Friendly staff and very professional and patient.

Richard was absolutely amazing! He went above and beyond to help accommodate our needs with furnishing our new home! I would highly recommend shopping at Ashley and requesting Richard service.

Niaz was a pleasure to work with! Made our furniture shopping quick and easy!

Great service

Great service! Thank you Robert and Linda Reasonably priced products with a huge variety. Great show room. It's so nice to be able to see things in person.

Very helpful

Richard was very helpful. He even showed us how the table converted to the round shape we want.

Richard took care of us and we are very satisfied with our new bed. Thank you The Barrys

Great experience! Richard and Maggie were wonderful in assisting us to find furniture for our new apartment. We will definitely be returning soon!

Robert has been a wonderful asset to help me make design decisions as I look to update my family room furniture. Highly recommend

Jess and Robert did an amazing job helping us, not only pick out our couch and TV console, but helping us imagine our new space layout. Thank you!

Richard is awesome and is very knowledgeable and honest - he helped me pick out the best furniture for our vacation home! Thank you Richard!

Richard was wonderful.

Richard Hernandez was amazing. He helped us out tremendously and even helped us pick the best prices. He was one of the best salespeople I have ever had!

Richard was extremely helpful and really nice! He throughly took his time to give us all the details for buying our living room couch.. He was very understandable and helped us to visually lay out our couch. He was overall a pleasure to work with!

Everyone was very friendly, super helpful, and patient during the entire process

Daisa was very sweet and helpful! Her and her partner were great to help me find a mattress.

Robert Rogers, our salesman so nice and efficient and quick. Good experience and nice furniture.

Richard was awesome! He took the time to explain the features and benefits of each piece we were interested in and gave us time to consider our options. Really appreciated his patience, especially shopping with two little ones!

Richard was extremely helpful and professional. We are excited about our new living room furniture!

Richard Hernandez...he is a very nice gentleman he was alot of help and very professional. I will ask for him next time I shop at Ashley furniture.

Great service, Richard was fantastic

Jess and Richard were great to work with! We were in and out of the store within an hour. Great customer service! Highly recommend!

Richard was very friendly and helpful.

Richard was great and very helpful.

Rich was great at helping us find what we needed we will definitely be back!

Robert was an exceptional sales person. He was so helpful and knowledgeable. I would recommend Ashley Furniture and their sales people.

Robert Roger's was very helpful with my purchase. It made my experience super simple. Thank you Robert!

Really supportive #Daisa

Richard at the Downingtown location was wonderful! He was knowledgeable, pleasant and professional.

Richard was very nice and it was very good at his job.

Richard Hernandez was awesome, very helpful!

1st time purchasing from Ashley furniture and had a great experience. Robert is an amazing salesman. I didn’t feel pressured and was not followed around like in other stores.

Richard and Lina were extremely helpful and made the process so simple.

Great service by Richard at Ashley furniture in Downingtown. Plus 30% off today :)

I am not impressed with mass produced furniture that some guy in the back of the store gets paid $12/hour to put together.

Richard was great. Made buying my couch very easy. I will recommend going to him for future purchases.

Fantastic. Richard was the best. Very knowledgeable. Highly recommend!

Robert was very helpful throughout our shopping trip. Checkout staff was clear and understanding. First time Ashley shopper and it was pleasant.

Robert was great and helped us to select and purchase a couch. Great customer service and huge show room.

Fantastic experience. Everyone was helpful from the moment I walked in the door. Great store manager, wonderful sales staff, and a great checkout experience at the counter. Got what I wanted for a fair price.

Richard was extremely helpful while we picked out our living room couch. He gave us all the details for each couch we looked at (and there were many!) and took the time to even visualize the room set up with us. He was very patient and kind during the whole process and made it fun and easy for us to get our first couch! Would recommend to anyone else looking to buy bedroom/living room furniture and definitely ask for Richard!

Richard is knowledgeable and helpful! Definitely recommend!

No one answers the phone or returns phone calls. When I finally reached someone at the store they were very rude. Worst customer service I have ever encountered, especially for big ticket purchases.

DO NOT PURCHASE FURNITURE FROM ASHLEY! They delivered our bedroom set weeks after promised and when it was delivered the bed was not assembled correctly and broke days later. It has been over TWO weeks with no response from Ashley in anyway on how they will resolve our brand new broken bed. Customer service has been a nightmare! Save yourself the pain and do not buy anything from Ashley!

Terrible customer service. We were delivered a broken bed as part of our bedroom set and it's been over two weeks with no response from anyone at Ashley. The manager in the Downingtown store did not once apologize or offer to help in any way. All they would provide is an email and acted like it wasn't their problem even though we bought the furniture from them and they delivered and assembled the furniture. Save yourself a huge headache and do not purchase from Ashley.

Richard did a great job!

Richard was very helpful. He helped us to get the best price he could.

Very informative and patient Richard was great and Jess was helpful as well 😁

Richard was unintrusive, warm, and quite knowledgeable. Highly recommended!

Richard my salesperson, listened, build rapport, and drill down best options that enabled me to purchase with complete satisfaction!

Only giving 1 star because our sales lady was wonderful and the store itself is very nice. We ordered a couch back in February, it was a 4-6 week wait time. They called us in mid March to deliver. To start, they give a 4 hour time frame, and they were still a hour late. Then, when it arrived, it was the wrong configuration. To make matters worse, for the $300+ “white glove delivery” they made us pay, the 2 men delivering, who were as nice as they could be, made a mess outside our home, and did not speak any English, which made the transaction very difficult when it turned out to be the wrong couch. The next day, I got a call back to reschedule delivery, and AGAIN, it was the wrong configuration when they wanted to “confirm the order”. Now here we are, waiting another 4-6 weeks for the “right couch”. To add with the disappointed, I have not received one phone call from the store/manager to try and fix the problem or help alleviate the stress of the situation. So disappointing with the lack of customer service and overall transaction. I would never recommended this store or franchise.

Great furniture and price. Richard Hernandez was very helpful and personable during our visit. Highly recommend this store!

Richard Hernandez was a very friendly and helpful sales associate.

Richard Hernandez has excellent knowledge of all the products. Very friendly and respectful. Great guy that works at Ashley Regency Furniture

Richard and Robert were very helpful in picking out my sofa and wall art ! I recommend Ashley furniture in Downingtown !

Robert was amazing! Definitely would return for future furniture needs.

10/10 would recommend Richard at the Downingtown store. Great sales man. Very friendly and knowledgeable

Richard Hernandez was great!

My wife and I were really impressed with Ashley Furniture in Downingtown. Richard was our Sales person and he did a wonderful job guiding us to find a great sofa and a love seat at a really good price. We shopped around at a few different places over the course of a month and we could not seem to find what we were looking for in our price range. Then we stopped by Ashley furniture and we were pleasantly surprised by all the good options and we loved how Richard did not follow us around but gave us space to look around and think about things. The furniture arrived this past Thursday and we a loving it! It was truly a great experience and we are thankful!

Richard helped us and was great!!

Robert was so awesome! We came in to window shop for our second home and ended up shopping. The furniture is great and we love it!!

Richard was extremely helpful. Very accommodating and patient. It was a pleasure to work with Richard.

Robert was very knowledgeable about the sofa selections. We had a sofa in mind but it was not in their store. He showed us sofas that had the same similar feel and comfortable. Great experience shopping for our first sofa.

We loved Robert!!!

Friendly - knowledgeable- worked within our budget Robert Rogers salesman

Thanks to Richard for helping us find a piece we would not have found just walking around store on our own!

Excellent assistance from Richard!

Amazingly helpful and very knowledgeable

First review I'm leaving for anything ever. Bought two chairs from them. When looking around, the worker promised as if we were getting 30% off guaranteed. Once we said we'd purchase it, he got all of the paperwork then told us there's a chance of getting 30% off. We'd have to pop a balloon to see what kind of discount we get. And of course we didn't get 30% off, rather a few dollars off. Pretty sly and unethical. Chair quality wasn't that good once we got it and decided oh well we'll just use it. Broke within 5 months. Called for warranty and they said it's not manufacture faulty so warranty won't cover anything. I don't understand why anyone would purchase from Ashleys especially when the quality to price ratio is terrible and the designs are tacky and outdated.

Amazing service! Let’s us walk around on our own and then checked up on us. Helped us find exactly what we wanted!

Robert was our room design consultant. He was very welcoming and informative. All around he made the process of buying our new bed an easy 5 star experience. Thanks Robert!

Rich was wonderful! Showed us options of what we wanted & in our budget. And gave us time to still enjoy looking around. We found a couch a little over budget and he found a way to bring the price down!

I wish I could give zero stars. Ordered furniture in January was told it would be delivered end of February but the date keeps getting pushed back with no end in sight. I loved the set so much I sent my family in who ordered the same set two weeks after us and already had it delivered. Ashley had no answer on why that would happen just kept saying how unusual. They have been completely unhelpful, would not recommend the store or our sales person Elizabeth.

Rich Hernandez was great to work with and very knowledgeable about all Ashley’s products. Thanks for helping us make a great purchase!

I recently had an unfortunate experience with Ashley HomeStore that I feel compelled to share. I purchased a bedroom set and sofa from the store based on a specific deal and size that perfectly fit my needs. However, my satisfaction quickly turned into frustration during the delivery process. Upon delivery, it became apparent that the sofa wouldn't fit through my doors. Initially, the store manager assured me that this was their responsibility and they would handle the necessary adjustments. To my dismay, during the delivery, I was asked to remove the doors myself, a task that was initially promised to be taken care of by the store. Furthermore, upon inspecting the bedroom set, I discovered damages and a discrepancy in the model. When I raised these concerns with the staff, I was met with dismissive responses, claiming that I had selected the items and should check the receipt for the item numbers. This was perplexing, considering the limited display of options in the store. To address these issues, I attempted to contact the store manager, only to find out they had relocated and another manager had been terminated. The lack of continuity in resolving the matter was disheartening, and I was advised to contact the service desk. Unfortunately, despite multiple assurances from the service desk, the issue persisted, and promises of resolution within 24 hours went unfulfilled. I am sharing this experience with the hope that Ashley HomeStore can address these concerns and provide a swift and satisfactory resolution. It's disheartening to see a reputed store like Ashley HomeStore handle customer concerns in such a disorganized manner, lacking follow-up procedures and professional resolution processes. In the spirit of constructive feedback, I encourage Ashley HomeStore to implement improvements in their customer service and issue resolution procedures to enhance the overall customer experience. Having had a less than ideal experience, I genuinely hope the store takes steps to rectify these issues, providing a positive outcome for both current and future customers.

Robert Rogers was a most thorough and professional salesperson. He took the time to look at pictures and talk through the dimensions I was working with to offer me the best option!

First let me nominate Richard Hernandez for salesman of the year. Now for the complaint, I purchased $3802.00 of bedding, and in that amount was a charge of $60.00 for removal of mattress and box springs, it's in the contract. When the crew finished setting up the new bed they were leaving without taking the 60 dollars worth of old bedding. They told us that they couldn't take the old stuff because it wasn't rapped with plastic. Nobody ever told me I had to supply my own plastic bag, or I might have bought some, nah, I would not have bought any bags ,especially since it was part of the contract. To make matters worse, I called Friday and Saturday left a message those two days and didn't receive a call back. My daughter and I even took the bed apart moved the mattress and springs to a different room so the crew had room to work. Make sure things are very clear before you sign anything. R. Ziobro

Purchased a Floor Lamp and two matching Table Lamps and the salesman, Sean, was very kind, helpful and patient with all of my questions. He was able to meet all of my needs to close the sale. He and John helped to load my car and I was very appreciative of all of their assistance. My parents loved their new lamps and I was very happy with my purchase. Thanks Sean!

Richard was the best. Thank you

Richard was amazing!!!! He’s the reason we came back and closed the deal. Thank you!!

Very helpfull and knowledgeable

it was amazing customer service. Robert was very kind and patient. Definitely would go back!

Richard Hernandez did an amazing job explaining all of the available options for reclining sofas, loveseats and chairs. Very friendly and knowledgeable! Great store and friendly staff. Looking forward to my new reclining sofa and chair!

Richard did an excellent job. We were happy with how he explained everything and with our purchase. Thanks Richard for everything.

Richard was awesome to work with and helped answer all of our questions!

Richard Hernandez was extremely helpful in getting us the sofa and loveseat we wanted.

Angelina was thorough and caught several mistakes made by the sales dept!

Richard Excellent advise and service

Just purchased new furniture from Ashley’s in downingtown and had a very positive experience with Richard. 💯 recommend if you are looking!

Amazing experience shopping and Richard has a wealth of knowledge! He is amazing to work with, you can’t go wrong! Highly recommended

Great experience! Go see Richard- he was very easy to work with and took the time to find me exactly what I needed. Can’t wait to get my furniture!!

Richard was great! Friendly and super knowledgeable!

Richard was very helpful and patient while we made our decision.

The selection in rhe Exton store was amazing, and staff was very helpful and friendly, especially Robert.

Richard is awesome ! Very friendly and professional.

Richard was a great help in choosing a mattress. Jonathan was helpful and courteous.

Richard was a huge help. Greatly appreciated

Richard Hernandez was a great help in finding our recliner!

Jonathan was a great help in getting our recliner!

Very disappointed with the service. Delivered wrong bed and charged me extra amount for delivering the bed that I ordered and paid upfront. No proper response from the management.

I had such a great experience with Richard. He made the shopping experience so easy and efficient. He was very knowledgeable of the products available. I would highly recommend him to anyone looking for furniture.

Our salesman, Robert Rogers was fantastic. No pressure, very informative.

Both times we visited we were assisted by Richard. He was super knowledge and helpful.

Richard was very helpful!!

Quinn did a good job showing us around and giving us the information we needed

Next time you go to this Ashley Furniture Store - absolutely ask for Robert! He was a delight to work with and extremely knowledgeable about all of the products available. Also nice to note that he was patient and understanding with us and respected us having to leave and come back. We felt no pressure at all and he made it such a pleasant buying and customer experience. We will absolutely work with Robert again in the future.

Richard was extremely knowledgeable and helpful! Amazing service.

I had a great experience at Ashley's furniture with Rich Hernandez helping us and his knowledge of all the furniture . I'll be back. Amy Castro

Richard is a wonderful asset to Ashley. He is very honest and helpful! Recommend him and the store to everyone we know! Jon is very helpful at the desk as well!

Great service from Richard

Everyone here was so great! Richard was amazing and moved around furniture for us so we could see different tables with furniture! Thanks to everyone here!

We had a wonderful shopping experience today at the Downingtown Ashley, we have had the same couches that are 20 years old and have been looking for a replacement for like two years. We were helped by Robert when we entered and he helped answered any questions about the furniture. At checkout we were assisted by Sam and she was wonderful! We are thrilled with our new purchase!

Richard Hernandez was awesome!

Thank you so much Richard for your help with our furniture

Our sales associate Richard was extremely helpful and patient. He helped guide us in making a decision with the beautiful furniture pieces we chose! Great customer service and a very pleasant experience all around.

Richard was a great help with helping us purchase a mattress and bedroom set. We will be back

Richard was the best and extremely helpful!

Richard helped us find a great sofa for our living room!

Worst customer service EVER. Told I'd get my $5k stuff by 4 weeks. 7 weeks and still. Nothing. They work with another third party so it's all a buncha shit. is cute but it'll fool you. Do not buy here if you want your belongings this year.

Great guy Easy to relate with

Richard Hernandez was kind and very helpful when it comes to finding good furniture

Fabulous, fast, great service from Rich!

Richard was a wonderful help. Friendly and knowledgeable. Discounts as an added bonus. Great experience!

Thanks Richard you were great!!!

Richard was great helping me find a dining room set today!

Richard was very knowledgeable. He was also very nice, and personable! He made our experience wonderful!

The showroom combines Regency and Ashley - lots of options! We worked with Richard who not only showed us around, he gave us space to converse and compare. He was always available for questions and explained everything with confidence. A great experience all around!

Felt right when we walked in. It's nice to meet sales professionals that are passionate and knowledgeable about their stock

Richard helped us get a great couch !! Wonderful customer service !!

Good people to work with

Richard was helpful and not pushy! He listened to what we wanted and what we wanted to spend. Great experience!

Richard helped me out this morning and made the experience so easy! He was very nice, helpful, and knowledgeable. I had a great experience working with Richard today and will return to this store for my future furniture needs.

Richard was very helpful and nice. Will come back for future furniture purchases

Sam at the Downingtown Ashley Furniture was an absolute pleasure to work with. She was extremely knowledgeable, friendly, and helped to configure the perfect sofa. Thank you, Sam!

Amber (office manager) is best of best!!! She is very creative and able to schedule our furniture delivered before Thanks Giving!!

Richard Hernandez was outstanding and very helpful picking out a recliner. Clean and airy store.

Richard in the Downingtown store was really good. He explained everything with us. Thank you again for all your help

Richard was fabulous, helped me fully furnish my new apartment and saved me money in the process!

I have only been there once

Richard was a huge help! Great service and great furniture!

Great experience with Richard & bunny today. Quick and efficient.

Richard is very knowledgeable and friendly. He is not pushy and alway available to answer any questions

Richard has been great 😊

Richard was great! Super friendly, great with our kiddos and no pressure! Will definitely be back.

Great service and very friendly staff

Richard was amazing. Great inventory.

We really enjoyed working with Richard today! He made the process of purchasing a couch so seamless!

Found a couch super easily and Richard was very helpful!

Do yourself a favor and do not purchase furniture here. We ordered multiple items and the first item dropped off was a dining room set. The delivery drivers were in a rush as it was 4:30 on a Saturday and they had two more jobs to do that night. They quickly brought everything into our house, had us sign and left. They left a mess that we had to clean up after spending thousands of dollars with this company and then while cleaning it up we noticed a stain on one of our chairs and a chip on the bench. We then went into Ashley Furniture today and they told us we need to call customer service. They also said we have 72 hours to call this line and they’re not even open on Sunday.Why have a customer service desk in your store if you’re just going to tell customers to call a number and not assist them in store? Terrible service all around.

Richard Hernandez provided superior service to my family while we shopped for our sectional, a love seat, & a bedroom set for our daughter. I highly recommend him if you are looking for a friendly, patient, & knowledgeable sales associate.

Stephfon Bacon was extremely helpful and we purchased a nice couch.

Thank you Richard at Ashley Furniture great experience ! Excellent service !

Richard was very helpful, friendly and knowledgeable. He picked put the perfect bed set for her right away. He was the best sales rep I have ever worked with. Thank you Richard.

Absolutely lovely experience buying furniture. No pressure as we shopped. Worked with Richard in the Exton location and he is absolutely incredible. Personable and kind. Listened to what we needed and took time to answer questions. Clearly explained everything. Easy purchase, easy showroom to navigate and would recommend.

Stephon was AWESOME! Very patient, helpful, and knowledgeable.,

Richard Hernandez is outstanding great experience Leslie Aharonian

Richard was very helpful. We will be back. Thank you

We purchased a mattress and living room set from here in late August. For the mattress, they sold us on their Mattress Sleep Guarantee re-selection where we would have 90 days to change the firmness of the bed if we wanted. We were told in store AND on their online details that if you are doing a one time re-selection, you only need to pay the $99.95 delivery fee, as long as we are getting another bed of equal or greater value. Decided to exchange for a less firm bed at day 50, but suddenly now we owe a 15% restocking fee in addition to the delivery fee. They snuck it in the fine print and blatantly lied to us in store, even though this is not what is stated online. We will never be going back there again and we STRONGLY suggest you be careful in dealing with them.

We had a great experience working with Richard at Ashley Homestore in Downingtown. He was very personable, answered all of our questions and helped us find the perfect accent cabinet for our living room. Highly recommend!

My wife and I went in to Ashley to look for a new sofa for our living room. Richard was very helpful by showing us a bunch of pieces that met our needs. He wanted us to be comfortable with making a decision and gave us his business card so we could think about our choices. He also mentioned that, with our permission, he could text us with private event sales. We came back a week later and Richard and the rest of the team made it happen. My wife and I are very happy with our purchase and would recommend this location.

Rich was the biggest help with the purchase of our new mattress! Truly could not ask for a better customer service experience!

This is the downingtown store . Robert said our furniture would be delivered bye 10/5/23.we get phone call today it wouldn’t be delivered on 10/5 apparently there are s something in fine print on the receipt we signed it says delivery could be 2-6 weeks reminds me about use car salesman tell anything to make a sale. We won’t be going there again . Beware

Richard was an excellent source of information and was Patient and kind. Great experience ! Will definitely be back

Very customer friendly and professional 👌

Richard did a great job assisting us with purchasing our new couches and kitchen table. Very helpful and not pressuring.

My wife and I need a new sectional and Richard was very helpful in guiding us to the right furniture for our needs. I would definitely be interested in working with him again when we need furniture.

Purchased a bedroom set and new mattress the service was honestly was amazing.

Rich was wonderful in helping us get a bedroom set. Highly recommend.

First thing they not joking when they said 4to 6 week delivery definitely 6 weeks second store staff is nice but costumer care really bad try couple of times speak to supervisor but never got call back got alot of stuff from them but really disappointed with it had scratched dinning table witch they easily could manage but decide not to do so will advise you make sure to inspect when they deliver awful customer service store staff have nothing to do with that

Richard Hernandez is the man! I hope he can get his wife her dream couch like he did for us 🥺🥺

Jon Shusterman was very helpful and professional!!

Jonathan was great loved his tone great representation

Richard in Downingtown was great! He knows a lot of the specs and has ready available images to see how the insides are made. Made the process very easy.

We had a great experience at the Downingtown PA store. Richard Hernandez did a great job helping my wife and I find what we needed. He was around to help us but was not hovering over us the whole time. Well done!

Richard Great Job 5 stars!!!

I had an exceptional experience working with Annie as my furniture salesperson. From start to finish, she demonstrated unparalleled expertise and dedication to helping me find the perfect pieces for my home. Annie's deep product knowledge, keen eye for design, and unwavering patience made the shopping process enjoyable and stress-free. Her attention to detail ensured that every aspect of my order was handled with care, and she went above and beyond to accommodate my specific needs. Annie's professionalism, friendliness, and commitment to customer satisfaction truly set her apart. I couldn't be happier with my purchase, and it's all thanks to Annie. If you're in need of furniture and exceptional service, look no further – Annie is the best in the business!

Annie was excellent and quite thorough.

Update 1:They delivered the wrong color couches, now we have to wait for unknown amount of time.Update 2:Second time delivery the couches have cut on the leather ans staples showing out.Update 3: same issue couches have cuts again Update 4: we ordered these couches in June. This is the 4th delivery 8/31/2023 and they are damaged again. I do not recommend Ashley at this point beacuse they haven't fix the situation going on pass 2 months now. They wasting our time. Every time we have to prepare for the couches to be removed and delivered and take off time from work. The only thing they have offered so far is 3% off our next purchase. Why would we purchase something here if they can't fix it.DO NOT BUY ANYTHING FROM THERE!

Richard is a very good and respectful salesman. Ask for him!

Stephfon Bacon was amazing!

Stephfon was a huge help for my fiancé and I! We are furnishing our first home and he was insightful throughout the whole process. I recommend that everyone go see him!

Anne did a great job! Fun to shop with & super helpful!

Richard Hernandez was very knowledgeable and helpful. He helped me quickly find the perfect couch.

jamie is pretty okay i guess

A shout out to Robert Rogers for being an exceptional sales man!!! He made the experience amazing with his positive attitude and made me feel comfortable finding a variety of couches to fit my needs. At the end I found a couch I am absolutely in love with. Thank you to the team at Ashley Furniture Store in Downingtown!!!!!

This was the fifth furniture store that I went to looking for a reclining power sofa with a pull-down table. Richard showed me a sofa which was exactly what I was looking for. He was extremely helpful and pleasant to deal with.

Annie did a great job. Thanks.

Ms. Annie Davis was the most amazing person to have assisting us with our furniture choices. She was very knowledgeable with all the details pertaining to this sale. We were lucky to have her as our sales person. Definitely a 5 star rating!!! Thanks so much Annie 😊

Richard was very knowledgeable and helpful. Great experience!

We worked with Robert on buying our first couch for our new home. Robert was a pleasure to work with and helped us make the right choice. Would absolutely come back here!

Richard was phenomenal. He understood exactly the look we were going for and helped us find the perfect pieces. He went above and beyond to make sure we were happy with our choices and gave us ideas we never would have though of. Jamie was also a big help with placing our order. Great furniture, great people - so happy we came to Ashley!

Richard was wonderful to work with! Highly recommend

Annie was very helpful! We found everything we needed!

Richard was wonderful to work with!

Richard was a pleasure to work with! He patiently answered mattress questions and sold us the best one for us.

Our 1st time into Ashley & it was a great experience. Stephfron was super friendly, courteous & knowledgeable. If you need to purchase a new bed, ask for him. Thanks, Stephfon!!

Awesome new lication! Ask for Chris he made it painless. Management was great!

Robert was fabulous in listening to our specific needs and requests for new family room furniture. We were able to make decisions easily and try out different configurations and options. Robert was patient, kind, considerate and not pushy. It was a pleasant experience.

Richard & Jamie were great to work with. They were very accommodating to our needs.

Richard was fantastic! Very attentive And knowledgeable. Patient with us while we took our sweet time making a decision. Highly recommend!

Jose was very helpful and made our decision even easier.

Our first trip to Ashley in Downingtown Bryan gave us excellent service. He was attentive and gave us his full attention and helped us make decisions. It’s a pleasure shopping there!

Bryan G was incredibly helpful when I needed to find furniture for my first apartment! Everyone was really friendly and made the experience so easy.

Annie was great!

Richard was great! Very professional and helpful!

Ann Davis was very knowledgeable and easy to talk to.. she directed us to just what we wanted.

Had a great experience and bought a new sectional for a great price!

Robert was an extremely helpful and patient sales person The staff in general friendly and helpful

Our salesman Richard was very helpful!

Annie Davis was very helpful with our visit!

Richard was very helpful and gave us a great deal! Will definitely be coming back to him.

Richard was awesome to work with!! Such a nice guy!

Annie Davis at the Downingtown Ashley Furniture Store was amazing and super helpful when we visited to find a love seat.

Love this place , Richard made the experience so easy and Wayne sealed the deal !!! Definitely have to come here again!! Amber props to getting it to us in time!!

Good staff and new store. Clean and nice. Ample parking space and everything in main level

Richard was very helpful. He gave us time to look on our own but was there checking in to answer questions that arose. Thank you!

Bryan Gomez did excellent job

Had a great experience purchasing our new family room set today. Richard was very helpful and informative. 👍

OK Brian did a fantastic job, and if I could, I would give him 10 stars.😊 happy face

Bryan - wonderful service

Great selection of furniture and a beautiful showroom. Richard helped us tremendously and was a wonderful sales associate!

Manager Tim did a fine job making sure I left the Exton store happy 😊. Thank you!

Richard was on point with customer service and assistance today. Thank you Richard

Staff here is super friendly and helpful! Richard was great.

We had a great experience with Bryan, he showed us all the mattress we were looking for and helped us make a decision!! Thanks Bryan!!

Jose assisted us with our purchase. He was kind and helpful.

Amazing service from Rob

Absolutely kind staff! Very efficient and helpful

Richard was very helpful in finding a desk for my room!

Excellent costumer service. Richard was great!

Annie was very nice and helpful

Richard and Stephfon were great to work with. We were able to narrow down a long list of couches and built a nice sectional for our new home. Thank you both!

Richard Hernandez is the best! He hooked my mom up with the best. He was very helpful with everything. And he understood exactly what my mom need and wanted. I definitely recommend him for all your furniture needs!

Gorgeous store with fair prices.. transfer fee for my lamp order was a bit much. HOWEVER, ANNIE was so helpful and such a kind wonderful soul, I was happy to pay and will definitely be back because of her! 5 Star Service!

Tim Goode and Bryan Gomez were great!!

Gail helped us pick out our new outdoor furniture set! She was very friendly, helpful and patient with us as we made our decision 😊

Great experience working with Richard and Tim! Easy, friendly, and flexible.

We had a great experience! Our sales associate Anne was very helpful and thorough!

Love the store and the workers great experience and beautiful Furniture

Great support staff and nice place with more options

Great experience and deals! Anne was perfect. Only complaint is the music is too loud.

Chris did a wonderful job to support us!!

Anne was extremely helpful in helping us pick the perfect sofa set for our living room.

Great overall experience shopping for my new couch. Our wonderful sales rep Sianni Epp’s was very helpful & knowledgeable. She spent all the time needed to make sure I picked out the perfect couch for me. I highly recommend stopping by & asking for her if you’re in need for some new furniture! (:

Robert was so helpful, I will definitely be back!!

Tim Goode was the BEST!! He was GOODE yaw...we walked out very satisfied.

The salesmen were amazing. Both Robert Rogers and Tim Goode were very knowledgeable about products and provided stellar service. They made shopping easy and pleasurable.

What a great store! Our Sales Consultant, Richard Hernandez, was very knowledgeable and wonderful to work with! Highly recommend him for all of your furniture needs

Richard and Wayne did awesome job with my selection. Made it a quick and easy process!

Tim Goode was great to work with to get the best pricing. Highly recommend this new store in Downingtown.

Entire staff was extremely helpful and friendly! They made the process so easy and we would definitely recommend this store to anyone else furniture shopping.

robert rogers was an excellent salesman

Excellent service, very very patient in showing around all the furniture

Stephfon Bacon did an excellent job and was extremely helpful and went above and beyond to find a match that we were looking for Wayne did a great job and very helpful Thank you both for your great service

Our sales person Robert Rogers was AMAZING!! He took his time to make sure I got Exactly what I wanted!

Anne was great, very helpful and a pleasure to work with.

Annie was great, very helpful and informative! Would recommend her to anyone!

Richard was very helpful!

Awesome experience! Anne was amazing. Love our couch.

Had a wonderful shopping experience. Tim Goode and Sianni were extremely nice and helpful. Thank you. The Mattson's

Stephon was awesome! Professional, friendly and very helpful! We made our purchase with ease. Thank you Stephon

Tim Goode store manager is very good.

Great new addition to Downingtown. Good overall selection of inventory at fair prices. Store manager was very helpful and easy to do business with.

Tim Good and Chris were both very friendly and helpful. Tim was able to sell us our furniture at a fair price. We highly recommend talking with them for your furniture needs.

Very impressed when I walked into the store. Was greeted by Jose. He explained the the sale and services that they are offering. My Aunt was looking for a a loveseat. She saw exactly what she wanted and as we were chatting about it the GM Tim came over to us. Wow! Greeted us with a beautiful smile and handshake. After talking with him my Aunt bought not only a loveseat that she wanted. Tim also helped her with a dining table. What a great experience and day. My Aunt bought the loveseat and a beautiful dining set. Thankyou Tim

Ann and Tim were awesome. They worked with us to get the right furniture combos for our space at a very fair price.

Tim was very professional and hospitable. Gave me a nice discount on my new recliner!

Anne was wonderful

Excellent service by Robert Rodgers. Very helpful and professional.

Rich Hernandez was great! I highly recommend you go see him for all your furniture needs!!

I recently bought a recliner. Not just any recliner but one of the 0 wall recliners. I loved it because it has a short seat depth, my feet even hit the floor! I'm 5'3 and have short legs. Robert Rogers helped me find the perfect one! He was such a gentleman. The store manager, Timothy Goode, was amazing! He helped with my check-out. I financed it with no stress involved! The store has beautiful, classy items! I highly recommend that you check it out!!!!!

Great experience, Tim is so welcoming and cheerful, makes you feel like you're purchasing from a friend. Will highly recommend. Went to Raymour first, Ashley furniture is much better.

Thanks Chris for making it easy to pick the right Sofa .

The sales associates were all extremely polite and very helpful. The sales manager, Timothy Goode, made my experience delightful! Please, go there!!

Tim Goode was very helpful and patient.

Great experience, Jose and timothy were great! Very helpful and very friendly

Big store with great variety. Richard who deal with us is very friendly and helpful. It help us in proving items to our need. Wayne (store manager) guide us through the process. But I believe delivery timings are bit high. this should be less.

Robert is a excellent salesman and very professional 5 stars

Annie was great and gave us space to look. Very helpful and not pushy

Anne was phenomenal and could not have been nicer!!!

Siani and Tim were great! Friendly atmosphere, and very helpful and getting us to select the right furniture for our needs. Highly recommend it five stars.

Robert did a great job with listening to what we were looking for, both for bedroom sets and sofa. He used his knowledge of their inventory while being personable and available. His manager Tim Goode also did a great job of telling us what was available while being a friendly face for the store!

Update 1: They delivered the wrong color couches, now we have to wait for unknown amount of time. Update 2: Second time delivery the couches have cut on the leather ans staples showing out. Update 3: same issue couches have cuts again Update 4: we ordered these couches in June. This is the 4th delivery 8/31/2023 and they are damaged again. I do not recommend Ashley at this point beacuse they haven't fix the situation going on pass 2 months now. They wasting our time. Every time we have to prepare for the couches to be removed and delivered and take off time from work. The only thing they have offered so far is 3% off our next purchase. Why would we purchase something here if they can't fix it. DO NOT BUY ANYTHING FROM THERE! Update 5: 9/8/2023 one of the couches same issue again have cuts and damaged.

Great experience picking out a dining room set. We worked with Robert who was super helpful and patient as my wife and I debated options and layout. He provided insight and helpful advice. Can't wait for our furniture to arrive!

Very knowledgeable & pleasant experience!!!!

Our sales rep Richard Hernandez was awesome 👍 ⭐⭐⭐⭐⭐ love those guys❤️

Awesome experience with Timothy Goode and Stephon Bacon. Both great guys, easy to work with, will definitely do my shopping here again!

Richard was AMAZING!!!! We came out to dinner and stopped in just to browse. Well, we are going home with a new mattress!! I highly highly recommend Richard and Ashley Furniture!

Timothy Goode was very nice and helpful with us making our decisions on furniture. He gave us a great deal and was very fair on the numbers. Definitely coming back for future furniture purchases!

Timothy and his associate were fantastic sales representatives. They assisted me in buying a couch while being friendly, kind, and thoughtful. Highly recommended to anyone looking for furniture in the area!

Good furniture and decor choices & more options online.

Raymond couldn’t have been more helpful with finding our coffee table!!

Great help from the staff, especially Sianni. Great deals from the manager. Beautiful showroom. Highly recommend!

It was great experience at Downingtown store. Timothy Good really provided a great customer experience.

Siani was incredibly helpful and knowledgeable. Wendell, the GM, is such a great salesman and he’s hilarious! UPDATE: after buying the 7 piece bedroom set (resulting in the above note), I went back for a new couch. Again, very pleased. This time Richard helped! Very attentive! Found THE BEST deal! A 4 piece sectional for 2k! Love this place. It’s the only furniture store I plan on ever going to!

Fantastic experience! Worked with Tim the sales manager to get a great deal on a new dresser. He was very personable and gave us the time we needed to make our decision. Would highly recommend!

Tim, Raymond, & team were wonderful!

Sianni was very helpful and very very patient and pleasant.Ihave recommended all my family and friends to look her up.

I really enjoyed my salesman, Richard Hernandez. He was absolutely great! Very pleasant, very polite and VERY HELPFUL!!! He was the kindest, and best furniture salesman I have ever had and I have bought a lot of furniture over the years! He is definitely a keeper! Thank you Connie Peterson

We had a great shopping experience. Everyone was very patient and explained everything in detail and were very helpful. We had Sianni helping us today, and she helped us find what we want easily.

Richard was very easy to work with. No pressure while trying to choose something. Wayne was very knowledgeable and helpful with the mattresses. Great experience.

Richard really helped us put our vision together to find the right sofa. We are so grateful for all his help and his patience walking us through the offers, the protection plan. Thanks Richard.

Raymond Crawley was a great guy and a helpful salesman and helped me find the best deal on the couch I wanted! Thanks man.

Excellent recommendations from Sianni. I’m impressed how she took the time to show me various options. This was a very pleasant interaction. Will definitely be back.

Ray C. Was great he gave us space to just look around but stayed close enough that if we had a question we did not have to look for some or wait for an answer

Raymond Crawley was fantastic!!

Raymond C was great, helped us right away and kept running around the store for us to find prices/ deals. He was great! And very personable too, caring personality!

We were helped by Ray and he helped us with purchasing our couch. Best store in this area with lots of choices!

Beautiful store!!

The store is still under construction. It is coming soon. But I’ve purchased furniture from Ashley before and it’s similar to Raymour & Flanigan. They’re usually nice stores.

Drove to Dowingtown and it doesn’t exist