Ashley Store | Erie, PA 16509

Very helpful but not pushy

Thank you Mr.Ed for helping us find our new mattress to fit all our animals!

Great selection of items, found exactly what we wanted! All of the staff, from the salespeople to the delivery, even the automated updates were fantastic. Only a two day wait time, and great price! Would highly recommend!

Brian Lydic was great!

Julie has been great. She takes her time and shows you options that are tailored to your likes and price range.

The salesman was very good at his job. He knows the products and was very patient.

We went in to buy a mattress we met a gentleman his name is Dewitt moffett he took really good care of us he spent about 2 hours with us and he went out of his way to make sure we were happy with what we purchased he’s real knowledgeable if you need any furniture for your house please go see him you won’t be disappointed there was no pressure or anything we will absolutely be back to see him

Really nice place and helpful people, Julie was very helpful!

Great experience. Scoped the place out for what we wanted. Went home, measured, and returned the next day and was in and out within 20 minutes with a great couch and an even greater deal on it. Ask for Kail.

Nice selection to choose from. Good quality for the price.

Oliver Piazza did a great job helping pick out a mattress. You can always count on John V for quality furniture and great service

Julie was amazing to work with! Professional, accomodating and so very helpful!

Salesperson Oliver Piazza is awesome!

Lloyd was incredibly helpful in finding a bed that perfectly fit our needs. Patient and knowledgeable!

After shopping online for a while for something specific I decided to stop in on a whim to check out what was there. I was able to find exactly what I was looking for with the help of Ringo. He was very helpful and a pleasure to work with. After bringing home a fabric sample to see what worked best in my space I returned the following day to finalize everything. Received help from Lloyd and he was also so great to work with. Overall, I am very pleased with my experience and will return.

Sales person,Oliver, was courteous and professional. Explained about the furniture and assured me it is a quality piece

Update. Today was a better experience and the situation was corrected from previous issue. Well, Being with John V 18 yrs..I was hoping fir the best after the last fiasco 2yrs ago involving very poor customer service including a CS rep lying right to me. Well, unfortunately nothing change. Day 1. 1 sales rep Ashley asked to assist me an was very pleasant. But every1 one I counted 4. Ignored me and continued there personal conversation w/teammates. I was the Only customer in the entire building. Day 3, I returned 2 days later and it just got worse. Between the desk CS to a manager telling me multi times just put your return credit on your account. You Can definitely. and he repeated it multi times that I definitely can use that credit On line at Ashley, and John V. No you Can't , per Your on line sales that Credit is only good In store where thete is No item I want. I Called the store asked specifically for that manager and was told by the same CS, he's busy I'll take name and he'll call you. Tha was 3 days ago I'm aware they couldn't care less about this review. But I put it out there anyway.

Julie Rahr did an excellent job of helping me find attractive, sturdy, and reasonably priced end tables for my church. She is always a joy to work with.

Easy ordering of furniture item directly through store via phone.

Candy was excellent!!! Helpful, answered all of our questions, and checked up as needed

I worked with DeWitt. He came up to me quickly, asked what I was looking for, and promptly led me to the options that fulfilled the list of checkboxes I had for a mattress for my son who has special medical needs. I was there with two of my children and he was gracious to them as he completed the order. Great, seamless experience.

Brian was professional and knowledgeable about the 2 recliners we bought. Showed us the features each chair had and answered our questions.

Very nice sales person. Not pushy or over bearing. Relaxed buying experience. Only gripe was cost of delivery. Triple what would have been acceptable.

My experience was first rate. Justin, our mattress specialist kept us informed throughout the process and permitted us to make our decisions at our own pace. He was very knowledgeable, helpful and pleasant and provided us with a wonderful shopping experience. Just fantastic.

My wife and I made a stop while furniture shopping in Erie. Our sales representative, Cody, was very helpful. We didn’t intend on buying anything but they had exactly what we needed and Cody answered all our questions and even offered personal advice. We took advantage of a 25% off sale, set up a date for delivery, and were out in under an hour. We would recommend stopping at Ashley if you are looking for quality furniture for a reasonable price.

My Sales associate Trudy, Showed me all my available options, went threw all of the positives and negatives of each option, and helped me select the best one. She was very knowledgeable, and friendly. I believe she truly is an asset to your company.

Affordable, durable furniture! So many beautiful choices and Brian Lydic was an outstanding salesman! Brian was knowledgeable and efficient. He was patient with us while we made all our decisions and a pleasure to do business with! Thank you!

Went to Ashley Furniture yesterday. My grandma saw a pillow there a week ago, things happened and she didn't get the pillow. So I went to get the pillow for her. Our sales guy Oliver P. went so far above and beyond for this $29 pillow, I asked if I could go through him to get my next furniture purchases in South Carolina. Unfortunately he said he couldn't do that because they would get shipped to Erie, but if you EVER need furniture and go to John V Schultz or Ashley Furniture on Peach Street, ask for Oliver P. because this dude is awesome and if he is going to help us walk all over a store to find a terribly described pillow that will get him little to no commission, I can only imagine what he will do if you actually buy something big.

julie was awesome. we went in looking for a new mattress, had no idea what we wanted or what to look for. she asked us a few questions & we found the perfect one in no time at all. she was super nice, easy going, & explained everything super well to us. we were very happy with our visit & will be returning when we buy more furniture

I was very Satisfied with the Service I received

Ed Smrekar was extremely helpful today, without being pushy. That was very much appreciated. We are very much looking forward to enjoying the patio furniture that we purchased today. Thank you, Ed!

They are good service, pointed us to the right thing that’s best suits Our family needs. knowledgeable of the product they sell. Thank you.

I was able to get the sofa and loveseat that I wanted with a triple tax discount. And best of all, its getting delivered in 4 days!! My sales person, Julie, was excellent!! I will definitely return and recommend the store, and Julie 😃, to anyone looking for furniture.

Lloyd Staples was our salesman today. He did a very good job helping me pick out a mattress.

Julie Rahr is a very attentive, knowledgable and patient sales professional. I have purchased living room sets, dining room sets, bedroom sets and mattresses from Julie/John V for the past 13 years and I am very satisfied with the products, delivery and customer service.

Excellent

We knew what we wanted so we made it easy for Julie to help us. She even helped us save a little money on the product we wanted. We don't have a lot of room for furniture, but if we are looking for something in the. future, Ashley will be one of our first stops.

My wife and I went into Ashley store looking for a couple small end tables our sales associate Brian showed us the one we saw on line. My wife loved them so we decided to get two tables. Told my wife let's look a a recliner for me Brian showed us a few and I saw one I really liked. Told my wife to sit in it big mistake. She wanted one so we got two. Brian was very helpful and would deal with him any time. All in all a great experience at Ashley would recommend them to anyone. Happy Camper .

Julie was very patient, considerate & helpful to my needs. She took my friend & I all over the showroom floors until I found the right merchandise. I will be back to see her once my furniture is delivered to see what I can add.

Well,.... at this time in erie pa, Saint Pat's day became a day to purchase for my 78y.o. friend a new complete bed outfit. Simplicity, sufficient durability, fair pricing, and nice stuff! was the aim today. So,.... we walked into this plush store filled with sah-wheeeat stuff! Wondering where to look for the bed frame & matress which we had already in mind albeit due online diligence. Through the door and warm foyer entrance way, we were professionally greeted by a sharply dressed sales person whose initials being O.P. and was eager enough to assist. Next up, we found these 2 items, explored every detail, made our selections and we then headed for the register! He helped us fine and furniture too, ending with "will a 4/04/24 delivery do?...." I quickly responded why yes sir it will after the exchange of debit an some green bill too... We thanked all staff and were soon out that front door, eager with puchase heading home for a green Yuengling pour! Thanks Oliver..... Also, happy saint Patricks day no further adue, from me and my new sound sleeper friend Bill.... too... TTYL🛌☘️

Julie was a great salesperson. She was not pushy at all and was very helpful. I highly recommend her.

So glad we decided to stop in! Cody was wonderful to work with. He answered all of our questions and really knew his stuff! Can’t wait to get our new bed!

The sales associate was very helpful, I found the perfect bedroom thanks to him!

Many pieces and styles to choose from. Sales Rep, Julie, was great and answered all of the questions we had.

We had a wonderful salesman named Brian who helped us to get our new bed order.

We had a great experience with Julie picking out and purchasing our mattress! Thank you so much!

The sales associate was great. However, the process afterwards wasn’t that great. We scheduled the pickup for a Wednesday. We showed up & they didn’t have the couch. They never called us to let us know and also didn’t apologize when we got there. Same thing happened on Friday. We had to call to find out it still wasn’t delivered, they did not call us. Schedules were moved around & overall was a frustrating experience after the initial purchase.

Julie was very informative and patient as I selected the perfect mattress for me.

Daria Kitcey was the first to great us on our adventure to select a mattress et al.! She was everything we expected of a Sales Person! Knowledgeable, patient, skilled. No pressure. She helped us to "scientifically" measure just the right mattress that was just right for us! She handled everything from selection to delivery date and made sure we understood everything! No surprises! Great experience! Did I mention we also bought new chairs for our Dining Room?

All good people very helpful

I had a great experience in purchasing 2 mattresses at the Ashley Store. I was NOT pressured at all..the salesperson (Candy) had me try a variety of beds to make sure I purchased the one that best fit my needs..and the prices fit well into the budget I had allotted for the purchase! Very satisfied!

Everyone has been awesome, every time I walk through the door. Thank you for such great service!

No one seemed to know what the prices were, sales or financing options that were advertised on the website, TV or in store. The story kept changing.

Friendly and knowledgeable staff greeted us and helped us find what we wanted.

Dewitt was very helpful in helping us find out couch. Highly recommend!

Salesperson was spectacular. Quick, simple process

We were told by the salesman that sold us our new Mattress that we could get $300 store credit for use in their store for buying our new mattress. He also stated that if we didn't use it by the end of the month, that we would receive a $300 gift card we could use anywhere. According to the manager we spoke with today that was a lie. The only use of the $300 credit was to buy something else in their store. Certainly not what the salesman had told us,

Needed last minute furniture. Sales associate was able to let me take the floor model. Great guy.

Oliver was great he made our purchase easy he was very helpful and friendly

What a fantastic store

Good customer service. They genuinely care for their customers.

Had a reel good experience here at the Ashley Store. The sales folks were very helpful and not pushy. We were able to compare products and found what suited our needs and tastes best. Plus we received a very good black Friday deal.

Salesman was very helpful . Good experience.

If you are looking to purchase from Ashley go and ask for Candyce Sandusky! She helped me pick out a new mattress and took the time to show me all the options. She was very patient and knowledgeable and I highly recommend her! Thank you Candyce!

Very friendly sales people

Very nice

Experience was good. We dealt with a very nice sales associate who had helped us before. We purchased a Temperpedic mattress and frame. He was polite and knowledgeable. I would go back to purchase again.

Sales rep, Paul, was very helpful and accommodating.

Nice friendly staff and very patient

My salesman Mr Boland was very helpful in assisting me w the perfect set of furniture. Prices are amazing! I will definitely be bak for my furniture in future rooms!!

Tom, our salesman in Erie, is the man. Definitely ask for him!

Lloyd was fantastic and very informative as a salesman.

The showroom floor was neat, organized & packed with beautiful furniture to choose from. Bryan our sales guy was awesome, no pressure & very helpful.

Sales person was fantastic! Janice should give him a raise.

Was waited on quickly. Salesman was very helpful and not pushy. Whole experience was good

Excellent service and we didn't feel pressured to buy anything.

5 star plus. What else can I say.

Very informative and nice sales associate . L Staples helped us

Daria and Bob were both fantastic !! Couldn't be happier with how we were treated and the deal we received

I bought a recliner back in March of this year. Had an issue with it, and they did everything they could to fix it. In the end, I had to replace the chair with a different model. In life, you come across defective products. How the company handles the matter is what counts. Hence, the 5 stars. Wonderful staff working there. Ashley, the manager, made sure it was taken care of to my satisfaction. Thanks guys.

Great experience. The staffs are helpful and thanks to Julie she was patient with us. Thank you julie

We had a great experience buying a couch. Brian L was our salesman. He was very friendly and knowledgeable. Highly recommended.

We needed to purchase a new bed and mattress. Our associate DeWitt Moffatt was knowledgeable and so patient as we kept changing our minds about what we both wanted. 100% the best furniture store to go to!

They were excellent, I had already Delt with a salesman earlier, I was back in the store to put the monies down, wasn’t pushed or Stocked.I give them a AAAAAA+

I appreciated how the sales lady Julia handled and helped me. She was polite and attentive without having to follow me move by move. I definitely will be back.

Have had a few great experiences at this location but this last one was exceptional when purchasing a mattress! Didn’t feel rushed, had all of our questions answered, and got great guidance when making a choice! Justin Tapper was great! Can’t wait to shop with him again.

We had such a good non pressure experience with our salesperson Justin . Very helpful, personable and knowledgeable . Would definitely recommend him!!

De Witt is very knowledgeable. He knows his stuff. I appreciate the great customer.

Candy was wonderful to work with. She was so kind and patient as I decided and went back and forth with my purchase. She was helpful with ideas and took so much of her time with me. Definitely ask for Candy when looking to purchase from John V/ Ashley Furniture. 😊

Great selection and great service

DeWitt was knowledgeable, and very helpful. He kept checking on us without smothering us (I hate that)! He never tried to talk us into something more expensive that we didn't want ( I hate that too)!

It was a great experience and I will definitely shop there again in the further.

Friendly and helpful. Needed help so associate had to push me in wheelchair.

Very professional!! Answered all questions! Very good experience 👍

Great experience

I went in to check out some of the sectionals I saw online and wasn’t planning on purchasing today. Working with Jamie Arnold made the process so simple and stress-free that I ended up purchasing and scheduling delivery for next month when we move. She is knowledgeable, helpful, and allows you to have plenty of time & space to explore all of their options. I would absolutely recommend working with her if you are visiting in-store!

Salesperson Mark spent a lot of time with me, helping me find just what I was looking for, and what fit into my budget. Other stores had literally told me, "not to be cruel, but if you have a budget, this probably isn't the store for you. Perhaps try Big Lots?" Very happy with the sectional we picked out, the price, the 5 year warranty. Would definitely recommend Ashley to anyone.

Our salesman Jim Boland was very knowledgeable and friendly but most importantly was not pushy. Very professional staff and hopefully when we receive our furniture, it will be great quality.

Big selection and great service from Ed S. We were in a few times, made our selection today and wrapped things up in 15 minutes!

We will definitely be back! We met with Angie and she was super knowledgeable and not at all pushy. We love our new furniture and the prices were excellent!

Julie was absolutely wonderful with the help of our additional purchase we needed. Went above and beyond.

Dewitt made buying our new mattress a really nice experience. He was professional, knowledgeable and very kind. Thank you!

Very nice place thank you for candy. She has experience and very welcome I really appreciate it Thank you so much

Whatever we are looking for we can find it there

Out of all the Furniture stores in Erie, J.V.s, is the only one we’ve boughten our furniture from. DeWitt was a big help with my wife.

My pick up for furniture was scheduled for Wednesday 4/12. Per the phone call you could come from 11-7 to pick up. I arrive at 6:01 and pick up door is closed and employees gone. Employee comes and tells me I cannot pick up. Mattress and box spring are there for pick up but rest of my order is missing. After an hour the manager and 2 employees get my stuff and we are able to load. If I was not persistent I would have not got the furniture. When asked to deliver my furniture at a later date I was told no. However the store did not do their part on having my items ready by the date they told me. I was not pleased with the customer service. The person I bought my items from was great and she is very helpful. I highly recommend using her as the sales person.

Salesperson was patient, knowledge, quick, attentive. Product choices are plentiful and within anyones budget..Thank you for letting me test any and all products I needed to get what I wanted..

The sales staff at Ashley's was top notch especially the representative that helped us with our mattress purchased very insightful very helpful in making our choice will definitely be back there again

Julie was very helpful and we were able to order exactly what I was looking for

The sales associate I spoke with was top notch

When I first walked in, I had no interest in talking to anyone until I knew what I wanted. I’m glad my boyfriend ended up asking where the mattresses were because Lloyd was one of the best people I’ve ever worked with at John V Schultz. He didn’t push to hard and really listened to what my needs and price preferences were. A lot of people could learn from him. If I ever buy anything again, I will specifically ask for him! Thank you so much for finding me the perfect mattress, Lloyd!

Kim M was professional, knew the furniture and gave us space to walk around to get a better idea of what we were looking for. We got the sofa that we really wanted and are thrilled! Thank you Kim!

Very good explanation of all the features of the base for the mattress. Salesperson was knowledgeable and very friendly. Answered all questions and explained everything thoroughly.

Awesome experience

Trudy, one of the staff who assisted us was so friendly and very helpful. She had to make sure that we get the sofa that we really want and gave us all the options regarding the description of the sofa that we want.

I’m not a huge fan of furniture stores. They typically mark things up too much and then have these big “sales”. But, in reality, they are a necessary evil. I needed a new bed and mattress and they needed my business. Today, every was very kind and very helpful. I didn’t feel bombarded by sales people. The sales person listened to my needs and for me doing right away. I will, for sure, go back again.

Paul was very helpful and we were able to get our new couch delivered in 3 days!

Kim gave us the best customer service one could ask for, we thank you again for coming on your day off to take of our needs. Thank you again Kim Highly recommend Kim!!!

Could not of had a better experience. Our mattress specialist Jamie Arnold was totally awesome. Explained everything about mattress the we purchased. We have been customers of John V. Schultz for many years. Will definitely go back.

Excellent service!

Brian L was personable, professional, and a pleasure to work with.

While the store was quite busy, I was okay with that. I like to browse and check out my options because being bombarded by sales associates. Honestly this was the easy buying option I've had. Oliver was very helpful and informative. He told me my options, made sure I was comfortable with the process and understood what was going on. He apologized for not being greeted and helped as soon as I got in the store but I was actually okay with that. It was no big deal for me.

Very quick and friendly staff.

Candy was great! Helped us make the right choice on our new mattress!

Thank you Lloyd Staples for taking the time with us to purchase a mattress and frame. Your patience and expertise helped us tremendously, it was actually a fun experience!

We came into the store shopping for a new couch and Lloyd Staples greeted us upon entry. He was very professional and helpful, and we did not feel pressured into buying anything. He gladly worked with our budget and we are very satisfied with our purchase and our experience. We will be back!

Friendly employee who really listened to my needs and didn't rush my decision.

Mr. Blank exceeded all expectations of our shopping experience. Not only did he answer all questions that we had concerning our needs, but he also was able to fulfill our search for the piece of furniture of our quest. Two thumbs up!

Very pleased with the service we received our salesman, Oliver was very knowledgeable and helpful.

Daria helped me to find the right couch, for my home. We looked at many, and she was patient, and knowledgeable. I appreciated Daria’s no pressure sales technique, it made the process a lot less stressful. I will recommend Daria. John V. Schultz has always been where I go to, to find all my furniture, and I am always happy with the purchase.

I went in the store to look for accessories to go along with my new mattress and cabinet I ordered from John V Shultz. Juile the Sales associate went above and beyond helping me with my hr long shopping spree!!

Our salesman was helpful in guiding us in the purchase of a mattress. I would recommend anyone looking to buy a mattress go to JVS.

Sales associate was knowledgeable and professional. I had a great shopping experience and would highly recommend Ashley's Home store.

Wonderful experience today at the Ashley store in Erie, PA. It was a very low key and no pressure transaction. Kim was excellent in answering our questions and helpful making our decision an easy one! We would highly recommend her as your sales associate!

Got it ordered and it came faster than expected ! The guy who helped us was awesome and patient ! Delivery guys did a great job also ! Fast

Very good service.

Brian was a wonderful person to work with. Very helpful and not pushy at all. Highly recommend asking for him. Thanks Brian

Brian was great. Not too pushy, and I found what I wanted.

Salesperson ( Paul) was very helpful and courteous and it was a quick and painless experience and we were very satisfied.

The salesperson was helpful with finding a mattress I was looking for. Very professional.

We purchased a special order hassock. The process was very easy. Justin helped a lot.

Kim at Ashley Store in Erie was super friendly and helpful. She was knowledgeable about the furniture. She was patient while I sat on most of the couches! We ended up buying a couch and loveseat that was comfortable and pet friendly. I can’t wait to get it in my house!

Will never order from Ashley furniture again been lied to 3 times on call center 1 disconnected the call and never called back told me it was delivered one day and it didn't even ship the another one said it was being delivered the next day never showed up now it is delayed

Alway good looking for furniture here. The sales staff are always nice and helpful

Mike Maruca is very knowledgeable about the products in the store. He takes his time with you and thoroughly explains options, delivery etc. Top notch sales person! Thank you!

everything is great. the delivery guys are top notch. the sales guy is responsive and the boss lady I spoke with a couple of time is also easy to talk too. my mattress is comfy, my furniture is awesome. I am going to buy more stuff from them.

Very professional sales person. I liked the fact that I could go to the desk and they got a sales person to help me right away!

Very helpful and a pleasure.

Ed was a terrific help with selecting a mattress. Will definitely shop at Ashley again.

Our salesman was excellent as always as we are repeat customers. However the sales manager, Bob, was very rude when our salesman asked a question about financing our purchase. He made no eye contact with us or even acknowledged we were present. He bombarded our salesman with irrelevant questions that had no bearing on what were inquiring about. If it wasn't for our salesman I can guarantee you we would have walked out and they would have lost a customer.

Buddy the Elf aka Brian Lydick was excellent for everything we needed - easygoing going with good product knowledge! Thank you Brian!!!

They have beautiful displays.

My sales person Kim was so helpful and this dining set is beautiful!

My wife and I went shopping for a new mattress...the selection and service were second to none! Be sure you ask for Kim M her product knowledge and pleasant demeanor were a breath of fresh air in a climate where most sales people act like they could care less. Couldn't have asked for a better experience. Thanks again Kim! Kevin Macaluso & Carol Bianchi

Great product and great value.

They have Great Customer Support!

I will buy from John V Shultz again and again. I recently purchased a sofa and love seat and now end tables, coffee tables and lamps. The staff were knowledgeable, polite, and worked to help me find what I wanted. I would recommend John V Shultz to anyone wanting to purchase furniture and more.

The salesperson I chose was attentive and knowledgeable without being pushy. I made my choice, and placed an order. I look forward to delivery.

We had a great experience with Mike , he was very helpful and attentive to our needs. We definitely can't wait to have our bedroom set delivered. Once again Thanks Mike we appreciate you👌

Kim was such a help with getting us situated, we can't wait for our stuff to be delivered! The store was very weill kept and HUGE. Highly recommend.

Very prompt and friendly. Thanks.will update when get the furniture.

Always have a good experience here and very quick!

Good service and selection

Julie was an exceptional, not only as a professional salesperson, but her product knowledge and personality and she was so easy-going! We were looking to purchase a new mattress during the Labor Day Sale. Not an easy task. We finally decided between two mattresses and had several questions. After a second visit, we made a selection and the whole experience really easy. We will be back and look for Julie's guidance. Thanks Julie!

Jamie our sale professional was excellent!!!

Ryan Nejman was an excellent salesman. He knew the product he was selling and was very customer oriented.

I worked with Mark and he was great! Filled me in on all of the details, tips, suggestions. I was able to look around for as long as I needed and have help at any point. He completely took care of the order and I am very grateful. Entire store was nice and clean and clearly signed for pricing too.

Very pleasant and helpful.

We recently moved to Erie and choose to buy our furniture from store, thinking the quality will be better than online and better customer service in case of issue. Ashley is a big name so we chose it. But it is the opposite. Our coffee table started peeling within a week. Store has 3 day return policy and high delivery fee. plus a super bad customer service. Don't waste your time, money and energy, just buy online. It is difficult to judge by looking at it, if it is real wood or fake/engineered wood.

Very friendly helpful sales lady

the sales individual, Daria, was extremely helpful and knowledgeable very thankful for her assistance

I had an excellent experience shopping for a mattress for my son and Lloyd, our salesman, was very helpful and knowledgeable.

Absolutely horrible experience with Ashley's. First thing I will say the staff overall has been pretty good. That being said we waited well over 7 months for the furniture, and 2 of the 4 pieces came in bad. Noticeable bad to where you wonder how they passed quality checks. Got a return rocking chair and that is also bad. Communicating with customer service is pretty hit or miss, And on top of that replacement parts for our table are still another 3 to 4 months out. I know it's not all Ashley's furniture fault. But it needs to be better. We were planning on getting a ton more stuff there that we won't be getting now.

Couch was purchased in August and delivered in late January with loose threads in multiple places, which is fine and I took care of. Since then, there are seams ripped in 3 different places and cushions and ottoman are already deforming. Color has also faded drastically since it was delivered. When I bought the couch, I purchased the Platinum warranty, which apparently doesn't cover seams ripping of any kind. It is unlikely to even claim your warranty because the staff do not respond to email or reach out via calling or texting after emailing multiple times with photos and descriptions. Overall I have been very dissatisfied with the couch, and after only 7 months of light use I don't think I should have any of the issues I'm having considering the amount of money I've wasted on it. Wouldn't recommend Ashley or John V to anyone because of the quality and experience I've had. Photos show when I first got the couch vs now.

DeWitt was the single best furniture consultant we have ever had. Never have a met a man so willing and able to help someone out. He asked great questions, got us thinking about our needs, wants, and actually got us to reevaluate our initial thoughts. He never pushed us towards a product, and I never felt that he was trying to upsell us in any way. I cannot thank him enough for his help, and we will definitely be back to buy from him in the future.

We came into the store looking for a specific item.had to be a certain size and we had a definite budget. The size of the back had to fiit my tall husband. We appreciate the person guiding through the purchasing process was patient and knowledgeable, within 30 to 45 minutes we made a comfortable decision., and are excited to have our sofa delivered by your employee's

Worked with Kim. She was very good. Gave us our space to browse and checked in and answered questions. Not pushy. She was very helpful. We where happy with the choices, quality, and prices of their products.

Robert Heck was our Sales Rep. Was very helpful in searching and finding what we were looking for. No pushy sales pitches, so go and ask for Robert Heck.

Another wonderful experience. We bought our couches here last year and just purchased a new bed today.

Loved the price and color. And the personal attention I got. Very nice sales person.

Very fast, thorough and good experience. Paul Newlin was great to work with. Thank you.

Kim M. was absolutely wonderful to work with! She was very helpful and I never felt pressured to buy anything. She never hovered but was always available to answer questions, check item availability, and run sale prices for me. I assumed buying a full bedroom set would be a stressful experience and yet Kim made it seamless and easy. Thank you so much!

Be careful i order sofa sets and they send me wrong sofa legs so I went to store to exchange sofa legs they said they have to order it and they said it should be in 1week but it’s been 2 and half months I have not got yet and worse customer service

Do not spend your money on the junk that they sell. Very poor quality and extremely poor customer service. They do not stand behind their products. They are in a hurry to sell you the junk furniture but refuse to help their customers with issues that they have with the garbage that they sell. Spend a little bit more and buy from a reputable company.

Trudy was so great with us! She gave us helpful information in regards to sectionals, fabrics, rearrangement and financial options. We were there for about an hour couch hoping and she caught up with us when we found the one. We didn't even have to go find her. She was so nice and informative.

Mr. Moffet was so helpful and polite. I appreciated everything he did to accommodate my needs.

Very large selection

Trudy was very helpful, first time purchasing any furniture on my own and explained everything I needed without including any extra and unnecessary stuff. Thank youuuu! I’m sure I’ll be back.

Very courteous and polite. Had no problems answering my questions. And gave us enough time to shop and not hover over use. Lots of breathing room felt like a customer not a sale! Great Job!

The sales person promised that the items were in stock and would be delivered in 30-45days which was fine. We are now three months in on the wait and I called today and they are now expecting a February delivery. Very unimpressed with the sales staff.

The Ashley Home Store was no pressure sales. Jamie Arnold helped us look up a bedroom set we wanted to ensure the pieces we wanted were In Stock, so we could take them home same day. Frustrated that the same Armoire was across the lot at their Discount store for +$300 MORE!! They sell damaged pieces there for 1/2 off… of Marked Up Prices!! Really made my husband mad. It was the same price UNdamaged with the Black Friday Sale. Ugh Glad we got the nice pieces though.

Never shopping here again

I’m a patient person, I work in customer service and know how to speak kindly to everyone. Ordered a couch in June, was told End of July, called end of July and was told first week of Sept, called first week of September told middle of Oct, called first week of oct to make sure and was told end of November. Each time I called, I was kind, understanding especially since I know everyone is short staffed and backed up on orders due to Covid. Called to cancel my order and get a refund today, and they told me my couch was in and they could get it from another location ASAP. No refund me for the couch. THIS IS NOT OKAY. If thats a possibility then why didn’t you do this already? Come on guys… should have told me over the phone when you called you mishandled my order straight up. I’m a big girl and can handle it. Lesson: if you aren’t getting your order, call and cancel, your couch with magically appear! Also a side point. I NEVER leave reviews, I’ve never left a written review until today. So you know I’m mad.

Very good sales woman ! Thank You ! Jim

We have been waiting since the beginning of July for our furniture. The sales guy lied to our face! The day of sale our estimate date of delivery was middle of September now mid October due to manufacturing. WHAT?!?! The sales guy sat down with his hand held computer and said everything we ordered was in the warehouse that it was the delivery that would be a challenge!?!? These people lie!!! Never would i recommend this place!!!

The experience was overall ok, I’ve had better before. I was in search of a new bed, I found one I like and they had started there Labor Day sale. The financing part was annoying, they had a 17 year old talking how she didn’t know finances and how it worked and kept rolling her eyes. I went back up today because I wasn’t told of getting the additional money off, then come to find out my sales person ordered the wrong bed that I wanted,’so they had to switch it out, today the customer service was top notch and I appreciate the one woman at the customer service and the guy for getting everything taken care of for me. When I told them who did my sale they weren’t surprised it was all messed up. I would still come back because the product is great but definitely will make sure it’s not the older woman that did my sale she was sweet but definitely need to double check to make sure you’re getting the right product and told the right details

I entered the store where I was met by Jeff Marthers. I explained what I was interested in purchasing. He professionally showed me the sofa and recliner. He explained to me how the furniture needed to be ordered. I paid a down payment and was extremely happy. Jeff was helpful and professional.

The sales associate took the time to figure out why the couch I ordered was taking so long to be delivered and even took the time to look up other couches to see if they would be delivered any earlier. She was very patient and helpful.

I was very disappointed ☹️

Very good place to shop for furniture

Wish we didn't have to wait so long, beautiful furniture and a Great Salesperson in Mike.

Ordered my mattress on 5/27 and finally got it 7/3. They told me 7-10 days. Not happy.

My previous experiences with this store were actually very positive. My wife ordered a bed online and it was delivered to our house a month and a half later. We set up the bed and it broke within 5 minutes of us sitting on it. After many calls to corporate I finally got to talk to a human being who said they would send out a replacement but would not offer any time range on when we received it. I offered to keep the bed and repair it for a discount and they offered me 10% of the original purchase price. Meanwhile we have a broken bed and are out the money we used to pay for it. This happened about a month ago and I have not heard a thing from the company. I’m very disappointed in the quality and the customer service. Months later I still have not heard anything from corporate and have not received my new bed. Absolutely zero contact from anyone updating me or offering information. Very dissatisfied with the customer service and the product. I contacted customer service and they said they couldn’t do anything. They said they could send me the broken part of the bed. But the entire bed is broken.

Lloyd was our salesman and he was great! He listened to what we wanted and found choices for us and made our purchase smooth! It was a pleasant experience!!!

The experience was outstanding. I wasn’t exactly sure what I wanted. My salesperson Mike let me wander around without hovering and checked in with me frequently. I wasn’t pressured to purchase anything. Great experience and can’t wait until my furniture comes in!

I was in the store two different times within one hour. Each time, not one person walked up to me. Very disappointed. If I didn’t already have my couch that I wanted picked out I would of went to another store and spent my money else where. Finally some one asked me if they could help me. He answered my questions and I purchased my sectional. Not a place I would really recommend for costumer service. Like I said if I didn’t have the couch I wanted in mind already I would of went somewhere else.

Went in to look around and find a couch. Actually found one for a good deal. Julie came over after a few minutes and she made it super easy. Wasn't pushy or anything too, and advised on the better delivery option. I won't have the couch for like 8 weeks, which sucks. But hey Julie was cool!

The service was terrible. Our salesperson was rude. She kept making snide comments under her breath and didn't know what she was doing while ringing us up. She basically acted like we were wasting her time by being there. I am being generous giving her two stars. I don't know if I would shop in your store again because of her.

I found exactly what I wanted and it was on sale!! I’ll definitely shop here again!

i just bought a couch from here. Mark Maruca served me with the best customer service i have ever gotten. He deserves a raise. He made the whole process effortless & not stressful. I will definitely be buying from here again.

Bought a dinning set tonight. I’m excited for it to arrive. I ordered 4 chairs, table, and the bench. The nicest sales associate to work with was Jacob. He was knowledgeable and honest.

Customer service was excellent!

Julie was awesome informative not pushy

Customer service was very pleasant and accommodating but after ordering a sofa off the floor early February I still don't have it. After my inquiry the rep cant schedule delivery for another 10 days🤔

Lloyd was such a great help! I was in & out with a beautiful new couch!

I have been waiting for my furniture for 3 months. I have been promised multiple different dates.. Just found out it has been pushed back another month. Mind you it is all paid for. Then of course when i call and complain im told the date i was given was just a estimate. Extremely bad bad buisness done by these folks.

Bought a full set of Couches almost 3 months ago & still haven’t received them. I called today & apparently I gotta wait another month. Never again. & I paid in full!!! Smh. Every time I call it’s a different date for them to be delivered!! And when I called to complain all of sudden “it’s just an estimate” Very bad business!!! Very unprofessional!!!

Lloyd was our salesman. He was kind, knowledgeable and very patient. He made our shopping experience very enjoyable

Jeffrey O’Connell was wonderful to work with. We wanted a new mattress and knew very little about what all was out there. He was patient and explained the differences between each type of mattress. Not only did we purchase a mattress, we got a bed and nightstands too.

We were searching for our first couch for our home. We went to the Erie location and they had a very large variety of sectionals however, none of them were in stock. We went decided we could wait for a couch we liked, 3/4 pieces were in stock and could get us by. When looking on delivery options our items could be delivered December 17th. The salesmen said that the last piece will unfortunately not be able to be delivered until March 9th. We are reasonable and said we could wait. Fast forward to now, we still have not received a bill for the furniture, my credit score is down 50 pts because of this absent bill that I now have to call Wells Fargo to track down. I called the day before March 9th, they said it was on a slight delay for March 20th. I called today and they told me it won’t be in until the first week of May. They have never reached out or communicated any delays unless I called them to ask. Will never buy nor recommend this place to anyone ever again.

Terrible bought a couch in February said it would get here till March 9th well that's tomorrow. Now it's not going to be here till May. DONT EVEN WASTE YOUR TIME

Great service! Everyone in the store was wonderful in assisting us in finding the right furniture for our new home.

First time buying from here. My experience was great! Frank Iacovetta helped me and he was friendly and didn’t persuade me to get a better mattress like some salesman do. I told him what I wanted and he put the order in for it. Would definitely come back when we need other furniture in the future.

When we entered the store it took about 10 minutes to get help and the salesman said to look for him when we needed him. We couldn’t find him or anyone else to help us for over an hour. We finally talked to another salesman who called our salesman to us. He then showed up 20 minutes later and said he was helping someone else and he would be back in 5 minutes. An hour later we found him helping someone else. It took over 2 hours for us to purchase a rug and a fake plant. We would have check out ourselves but there is no place to checkout on your own. We were told our rug would be delivered in 7-14 days tomorrow is day 14 and still no rug. I called on day 8 to see when it will be delivered and it hadn’t shipped yet. The lady said she would call us with an update and still haven’t heard anything. I will not be shopping at Ashley again.

Found a great deal on a very nice sectional couch. Jeffrey O'Connell was an outstanding associate and very helpful.

Everything went well. Helpful sales person.

Great salesman, smooth transaction. I will be back for the chair.

I hate writing a review like this but it needs to be. My fiance and I made our 1st big living room purchase. Its a beautiful sectional that we will love (ONCE WE GET IT!!) We ordered back in the middle of October and were told we should have it middle of November early December. That did not happen. I do understand with the pandemic things are extremely delayed and what not but that is not what my complaint is. Got a call and a text to confirm delivery on 12th of January and it was supposed to be delivered on Friday the 15th. So in preparation for that we gave away our couches to make room for the sectional. Sectional arrived on Friday at a great time delivery guys were super friendly but they never pulled the couch out of the truck do to extreme damage to two of the 3 pieces. (Again I understand these things happen). Was told that new pieces would not arrive at the store until Monday and we would get scheduled for a delivery on Friday afternoon between the hours of 2pm and 5pm. So I call off work again and waited till 5:30pm to call for an update. Was told "you are was the next stop and they were in my town so it shouldn't be much longer". Waited till 7:30pm to call and the offices are closed and no couch was delivered. Called and left a voice mail that night around 8pm or so. I waited for them to return my call until 10:30 am. Called and was told they had no clue what happened but the trucks are already out for delivery for the day and they would not be able to make a delivery till Friday the January 29th. So this will be almost three weeks without furniture and 2 days of worked miss and all they would do was waive my delivery fee. I got no explanation for why my couch was literally in my very small town at 5 but never received it. Very disappointed.

Stopped to purchase replacement part. Took time to write up $11 dollar sale and then was taken to customer service to pay and then told after all that I could pick up parts at warehouse a day later. Salesman said I was rude when I was upset I could not get part I was paying for. He mistook incredulous for rude. Had bought furniture here in past but never again. Not once was I told parts not in store.

At first wonderful, my salesman was knowledgeable and attentive, we went through several different options on bedroom sets until I finally landed on one I loved, I called my wife and told her the price, she asked me to make an offer, so I did, I told this salesman ok, walked out and called my wife, just to ensure we are good spending the money. We were and my salesman, a fat man balding, was very disappointing and very disrespectful. I’m happy another salesman stepped up and If it weren’t for Bob, I would’ve never bought, and would’ve never set up an appointment to furnish my new house. I don’t know who he is, he’s fat and did not want to deal with me, he was defeated and that’s terrible in a commission based job, word of mouth in this town goes a long way, just ask for bob.

DeWitt Moffat was super nice and made my purchase experience very easy.

Great experience

So far so good, waiting now until Feb for our sectional.

Unfortunately, I must give an honest review. We made our first living room purchase. We were so excited to get a sectional and we loved the options we had to choose from. We found the perfect sectional! We purchased it in August and were told to expect it the first week of October. The end of September rolls around and it is pushed back 6 or so weeks. No big deal, we totally understood. We call again to check up on it and get a delivery scheduled for Dec. 1st. FINALLY! We pay off the rest of the sectional to find out that we are looking towards the middle of January-End of January for delivery. They told me husband, "We don't know why you were told it was going to be delivered Dec. 1st, we aren't telling people dates" We would have been willing it wait it out if we hadn't felt like we were lied to and had out hopes up three separate occasions. We are just so disappointed. 2 starts because we liked the style of the sectional a lot and the person who helped up cancel our order was nice and willing to listen.

Mike was great! Very helpful!

Thank you for your good service and fair prices. Francis Miller

DeWitt is the man! Very helpful and kind.

I was not completely informed about mattress return policy...after a few days my matress was already making my back hurt. I couldn't return or replace it. Needed to pay extra 140$. At time of purchase...so saving up for a new mattress nd will definately buy one somewhere else😖😣

This is not the first time Robert Heck has been so helpful to us. He is knowledgeable, patient and gets the job done. We were so appreciative of his help and expertise. We will definitely ask for him again.

Employees were great to work with! I couldn't give 5 stars because the online system for generating availability dates for furniture did not have information for some pieces I wanted to order. Covid is causing significant delays with furniture among other things which is understandable. My need for furniture is immediate so knowing when it will arrive is the most important factor in my purchase. The items I did purchase have dates of arrival; however, I was told that delays are possible, even likely. I was also disappointed to find that my Ashley CC account was closed due to inactivity. I do not recall getting any notice from Synchrony. How often do people buy furniture?! Overall a great experience and prices are fair.

Our Spokespersons Trudy Newlin was just wonderful. She was very friendly, knowledgeable and patient with us.

Ed was very informative and patient while we chose the perfect sectional for our home.

Very helpful service and the couch we wanted was luckily in stock.

I went to buy a mattress, Dewitt took care of me. He was very helpful and knowledgeable. I bought a mattress, a protective cover, and a pillow. Only problem was i left with the cover and pillow but its gonna take a month for the mattress to come in?

Covid prevents them from delivering in your house they will leave furniture on front lawn

We love Ashley Home store bought a bed last fall and love it! Kim is wonderful!

I found my new bedframe fast with the help of sweet Daria. Now I'm just waiting for it to come in! Can't wait

Trudy Newlin was an amazing help! She made sure we got everything we needed and wanted and the discounts made everything so much cheaper! Thank you Ashley's for your great service. The only thing is that everything is so backed up right now we will be waiting until November to get all our new furniture. That is not their fault though.

Jeff was amazing to work with. Very knowledgeable and patient. Price was right he got me 0 percent financing and the whole thing took less than an hour.

Sales associate was very helpful and did not pressure us at all. Great prices

We enjoyed the service and atmosphere & salesmen was very helpful. We decided to buy here thank you

Very nice staff

Ordered a couch on June 13, 2020 and the salesman said that because they were behind the earliest delivery they would be able to do is July 24, 2020. In which I said that was fine and I understood the circumstances. However on July 21, 2020 I received a confirmation text, which was to confirm the delivery for July 24, 2020. I confirmed it and then the next day I get a call from the store saying that the couch is not in yet and the next available date for delivery would be August 14, 2020. I wouldn't be too upset if I received a call a week or two before the delivery date but two days before is just ridiculous. I have a house with no couch and now I have to go almost another whole month without one. If you want a couch from here and they say it's going to be a month, what they really mean is that it will be 2 or 3 months. Very disappointed With Ashley.

Had a Salesman named Mark he was casual he was smooth he really knew his craft and how to pitch a sale that was my first time ever and the best time ever really good furniture for reasonable price!! I will be back

Jeff gave us great service and showed attention to detail within our budget.

Went in just to browse the couch selection, ended up purchasing and fabulous 3 piece sectional at a great price. Jeff was wonderful and very helpful. I'll definitely shop there again.

Good service helped get what I needed and got me in and out in a timely manner

Great service and knowledgeable caring staff.

Lori and Frank are very helpful and I well gladly return tbere for other items I may want. They care and made me fell at home. I will also share my experience wth others. Dewitt was very helpful. He took very good care of my needs. Thank you

If you want decent customer service do not go to this store! Apparently Ashley furniture and the Ashley website are completely different entities. I ordered 2 twin beds online and when they arrived they we’re both missing rails and slats. I went to the local store where I spoke with Dewitt who was completely rude and unhelpful. If Ashley furniture is going to use the same name as the online retailer they should probably back up the product in store. If you want to speak with customer service good luck! You stay on hold and they never call back. I will never order furniture online on in store through this company. Terrible experience!

I bought a mattres a few days ago and it was from memory fom and on Saturday I went to bring it and at night I came taking it out of the box we realize that this was not the one we bought, and we went the next day to say that the mattres was not that and they told us that they were going to call us the next day and nothing would solve the only thing I want. that they change the mattres for which we buy or that they return my money to a vat room to buy but after this. do not feel like buying

Nice n easy. Couch, couple night stands and mattress . Good price ,nice sales person.. I'll be back for more..

Our sales person, JOCO, was very helpful, pleasant, organized, and thoughtful. Good service all around!

We have had are living room set for 15 years it is an Ashley. We are ready for a new one so of course buy Ashley.

Karolyn helped me today out in Erie. She couldn't have been more helpful if she tried. I told her what I was looking for and she helped to guide my sister and me in the right direction. She kept an eye on us if we had questions, but she was not intrusive or pushy. The prices were reasonable and I believe that I will have what I purchased for years to come! Well worth the trip!

Very unhappy with the furniture. Poor quality for what we paid. Can’t wait to pay it off and get rid of it.... most uncomfortable sofa ever had.

Had our sectional delivered 4/2. They were not allowed to bring in house due to Covid. It was dropped off on porch. Which I am ok with. They refunded full delivery fee. We bring the couch in the house and instantly we see strings coming out of every seam on the couch. Not small ones, large ones. Everywhere. Instantly reached out. Sent pictures. And here we are 5/5 with no resolution on how to fix this.

Out trying mattress with my niece.

Very attentive salesman. Answered all of my questions.

Great customer service!

I want to thank them for helping out a Service stationed across seas! You guys rock thank you for the help Dewitt

Chris Siggia was great. He was patient while explored the many sofa and loveseat options, helping us find the one we decided on. Cant wait for it to be delivered. And he even helped my husband find a new pillow. Thanks Chris!

This was my first time in this store. Very well-stocked and tasteful. Good lighting. Staff was pleasant, helpful and knowledgeable. Salesperson was very nice, knew the stock on hand very well, was thorough, and made the process very easy. Very reasonable price on the chair. She walked fast going from one area to the next. I'm a senior citizen, but fortunately in good shape, so I could keep up. Lol! Thank you for a positive experience.

Damon was prompt, friendly, and very helpful. Did everything over the phone. I hope I’m just as happy with my furniture when it arrives.

Simone was great at answering all our questions. She was very patient with us.

Mark was a great salesperson easy to work with

Excellent service from Ken Morrison. He is very knowledgeable in the products and created beautiful spaces in our home. He is a joy to work with!

Please inspect your pieces when they are delivered I got very damaged merchandise and I don't know how it passed there quality. I have been treated rude and unprofessional by the staff.

It’s always a great shopping experience here. Ken was amazing and made sure we got the best deal we could!

This store and corporation in a whole is a joke, scammers and trained liars. Spent over $20,000 in last five years there maybe 7 years, anyway this last order was final straw, right after thanskgiving we bought a new pit group with the understanding we would have by xmas, the sales man swore up and down 3 weeks tops no problem " just call this 24 hours from now to schedule" they have s 12% cancellation fee after 24 hours. So call them to schedule they said sure all will be there by 12/22, then 12/15 they call say all but one couch will come, not happy so delivery day they bring only one couch all the other pieces not on truck, call they say oh sorry it will be here by 1/7, 1/6 they call nothing till 11/22 delivery. They must have a training class just on how to bull consumers and well if you cancel even with their 2 month delay game they will still charge you that 12% fee. So folks do not buy their bs and make the store put in writing guaranteed delivery day or fee to cancel and I bet they will not do it or stand by it !!! Buyer beware they do this too many so not a one time thing out previous order although not as bad we had delivery issues simular

This store and corporation in a whole is a joke, scammers and trained liars. Spent over $20,000 in last five years there maybe 7 years, anyway this last order was final straw, right after thanskgiving we bought a new pit group with the understanding we would have by xmas, the sales man swore up and down 3 weeks tops no problem " just call this 24 hours from now to schedule" they have s 12% cancellation fee after 24 hours. So call them to schedule they said sure all will be there by 12/22, then 12/15 they call say all but one couch will come, not happy so delivery day they bring only one couch all the other pieces not on truck, call they say oh sorry it will be here by 1/7, 1/6 they call nothing till 11/22 delivery. They must have a training class just on how to bull consumers and well if you cancel even with their 2 month delay game they will still charge you that 12% fee. So folks do not buy their bs and make the store put in writing guaranteed delivery day or fee to cancel and I bet they will not do it or stand by it !!! Buyer beware they do this too many so not a one time thing out previous order although not as bad we had delivery issues simular

Simply love this place!

Watch prices on bedding in store. Individual prices on mattresses and frames are cheaper than their combined price. Internet pricing was cheaper than in store. Manager said they are not held responsible for internet pricing through their site and she won’t honor pricing.

If you pick up your own furniture from the warehouse, either have them open it there to inspect it and then have them re-package it(which is a pain) for your trip home OR document everything and inspect it as soon as you get it home. I’ve received damaged goods twice now and the burden of proof was placed on me to prove it wasn’t me that damaged the furniture even though I informed them as soon as I got home. The customer service team is very skeptical and that is carried through into management.

Jeffrey was a great salesman. Kind considerate knowledgeable and showed us around for the right purchase.

We found just the right sofa and chair with assistance of friendly associate.

DeWitt was very helpful and knew everything about materials and how to clean and care for fabrics and wood he knew of all the sales and discounts that were available great salesman I recommend him as well as John v shultz

They helped a lot. We already knew what we wanted when we came in and they didn’t try push anything else on us. They matched the online price and added setup! Can’t wait to get the new couch!

Customer service was very very bad... Probably will never shop there again. The only bright spot was the people we dealt with at the warehouse in Fairview PA.

Wonderful help and great selection with affordable prices. Something for everyone in the family

The salesman was very nice to us and help us choose the right furniture for us not something that was high-priced

Always a fantastic experience working with Cody at the Ashley Furniture store. Love the furniture and the service!

everyone was very patient and helpful it took me over 2 hours to decide on what i wanted

Excellent Salesperson! No pressure! Perfect Couch & Love Seat for our needs! UNBELIEVABLY GREAT DEAL! Had to purchase because of price!

First employee was a bit insulting for no reason, seemed new. Went back and saw Daria, she was excellent! Knew exactly what I was looking for.

Cody was awesome in helping me pick out everything, I needed from a new bedroom set to a living room set. He never hovered around me, he just let me do my thing, and if I had any questions he answered them. He never pressured me into getting something I didn't think or thought wouldn't have looked right in the house. 10 stars to him for sure, for outstanding customer service. The only reason, I rated this a four star is because of the prices, still alittle on the high side. I Defiling could have went somewhere else and Purchased a lot more for what I paid for the living and bedroom set here.

Delivery of my bed frame and mattress was scheduled a month out from date of purchase. They called a week prior to delivery date stating that there were 2 pieces of the frame that were delayed and had to reschedule for another 2 weeks out. I am satisfied with the mattress; however, the bed frame is a rickety piece of junk! The headboard is wobbly and the frame itself is just not stable. Will never purchase anything ever again from them.

The lady who took care of us was extremely nice and helpful. Love the furniture that Ashleys makes!

Had Ken helping me from Erie store, really went above and beyond

I was helped by Dewitt at this store and he did not disappoint. He helped me pick out a couch in store and when I called to place the order he was just as friendly over the phone. I love my new couch! I will definitely be returning and I’ll ask for Dewitt every time.

Everyone on the staff was extremely helpful . Especially Julie. She made sure I was satisfied with my selection. I will definitely be going back.

Mark was awesome!

I went in to the store knowing I had a pretty tight time restraint. When I first walked in I was overwhelmed and didnt think I was ever going to find something. I was greeted immediately by Jeff. He was great! He respected the time crunch and listened to what I liked and didnt like. He only showed me options he thought I'd like and he was so helpful! He didnt brush us away thinking he wouldnt make a sale because of the time frame. He was thorough and kind and helped me find the perfect set for what I needed! I would definitely recommend going in and seeing jeff! It was the best furniture buying experience I've ever had!!

Very helpful in finding the correct match to my existing Ashley furniture.

The sale girl was fantastic and found us a great deal

Okay. Reasonable in price..

Ask for Mike. Big guy with bald head. He was great

Good customer service. Furniture quality is good.

Very poor sales experience at Arthur f Schultz Erie pa

Great stuff but really pricey

The young lady who helped us, was present to answer our questions they gave us enough room so we can talk to one another comfortably about our potential decision.

Karalyn did a fantastic job explaining everything to us so we could pick out the perfect matress for our needs. We left with three thanks to $300 back and slashed prices. Thank you Katalyn.

Nice store good furniture and reasonable prices

Nice selection of furniture

As long as Ashley Home Store has s associated with John V Schultz in Erie, shop somewhere else. I didn’t want to for be it even 1 star, but it required an least 1

Great people good price.

We had Jeff and it was his first sale!! He was outstanding, professional, understanding, and listened to everything we wanted. He asked great questions and worked hard to find us every answer we were looking for. I commend you for great customer service skills and thank you for all your time!

Very good and helpful service thanks very much.

Service and selection was good. I found the delivery charge very high. Would look elsewhere for a better price. That is why only 3 stars.

Tristen our salesmen was very personable and helpful.

This is our second purchase from Damon. He is very pleasant and knowledgeable.

Great salesman and very professional.

My experience was excellent! The salesperson was polite and friendly, and I would recommend your store (and her) to anyone decent!

Although everyone greets you with a big smile, customer service from Debbie and Julie were exceptional! They both were so nice and helpful. The store itself looks great. Definitely recommend them for all your furniture needs!

We had bought our mattress there last month. And now we needed pillows for hubby and I. We went there and we got help right away. The employees are attentive and very nice. Not pushy at all. Which I loved.

Sarah was an outstanding help while we were looking for the right couch. She was always near by in case we had questions but didn’t hover or crowd us. There wasn’t any uncomfortable pressure to make a decision or make a purchase. We had a great experience and are very happy

Great furniture shopping experience. No pressure. Ed was so nice and very helpful.

Hunter helped me very polite great customer service loved my experience

First of all they were very kind when I first got there on April 9 .I tried out the beds and picked out what I wanted .as far as the delivery process they gave me an exact date and timeframe for my delivery before I left the store. I was excited for my new beds , I ordered 1Full size bed ,1 twin bed ,1 full size box spring ,and 1 full size bed frame. So my delivery date was April 17 , they called 2 days before my delivery and confirmed it would be coming on the 17th and everything I ordered would come and they confirmed my address and gave me a time. So the next day (the day before my delivery date) they called and delayed my delivery to April 27 I was infuriated!!! How do you you confirm my delivery and tell me everything is good to go but then the day before my delivery you change my date and tell me some of my items are back ordered? That makes no sense, did they give my mattress to somebody else and then make me wait? I will never know the truth! So the delivery day comes they night before they call to confirm everything , I'm excited once again and then boom they deliver everything except my full size mattress! I was beyond mad I spent the whole day calling I was on hold for hours waiting for somebody to answer , I call the store and warehouse, they tried to make me wait a week for 1 mattress saying that the delivery men must've forgot it then I spoke to somebody different and they said it was backorderd . Basically nobody I spoke to had the same story each time they looked at my file! They were rude I was hung up on and my calls were declined! This was a complete negligence for a simple mattress order! I finally talked to somebody this morning and they said it was back ordered and my new delivery date is April 30th I am so unhappy with their services I will never be buying anything from them again! Now I have to wait a whole 5 days with a twin mattress and a full size box spring and a full size bed frame in my living room because of their stupidity! DONT WASTE YOUR TIME ORDERING WITH THEM THEY ARE FAR FROM AMERICAS 1 FURNITURE AND MATTRESS STORE I would give ZERO stars if I could.!!!!! Terrible service I'll update if I ever get my mattress and I also ordered a night stand so I'll update you guys on how that goes my delivery date for the nightstand is May 22nd .

DeWitt was very professional, incredibly friendly and made us feel at home. He also helped my fiance and I pick out our dream bed. Everyone was very kind. Wonderful experience overall!

Anyone looking to purchase from Ashley Furniture - DON'T. Buyer beware. Most horrific experience I have ever had. Was told 3-4 weeks delivery time on a bedroom set that was ordered on 2/26. STILL waiting on delivery and apparently -per their horrible guest relations department - it is not even expected until 4/30 at the earliest. Unbelievable. Dresser was delivered with chip in it and the store won't take it back. Guest relations advised they don't care as it was delivered. Delivery person told us to contact the store. Store will never call you as promised and will avoid you at all costs. You'll spend countless hours of your life on the phone, on hold, or speaking with some "manager " in guest relations" who will regurgitate scripted materials with a lackluster apology. When you visit in person, Sales Rep, Jimmy Campbell, leaves you at the front desk and the manager promises call backs only to go on vacation and leave you hanging. If you want to be treated like dirt and cattle- go here! Next stop, BBB!

Very informative salesman. Was not pressured in anyway

Everyone I talked to was really welcoming & sweet. Trudy was amazing! She was super patient & answered all my questions & was extremely helpful. I left with my dream bedroom, thank you so much! ❤️

Laura was very patient and showed me around I have 4 kids and ik they can drive you crazy but she still took her.time and didn't rush she was great I would highly recommend her to everyone laura Kauffman

Great experience the service was excellent the lady that helped us was very nicy an very helpfull

Great Experience!!

I want there during their presidents day sale and was offered 25% off what I wanted to purchase. I was also told that there were 21 in stock at the warehouse. I was hoping for a little more of a sale, so I waited. I went back a week after their presidents day sale because they had a sign up that I thought said 30% (I guess it meant up to 30%, I didn't see the astrik). I asked the sales associate if my item would ever have a 30% off sale and he said it was 30% during the presidents day sale. I was not happy and bonus... I have to wait for my items because they did not have them in stock...but I made my purchase for 25% off because I doubt that a sales associate would ever be honest with me there.

The experience was comfortable. Customer service from staff was helpful , especially with choosing furniture. Prices wonderful/ affordable as well. Can't wait for my new sectional!

Cody was a big help with my purchase

Sales associate asked me my name about 10 different times and he had a somewhat meltdown when his computer didn't work. He was pretty pushy and rude when it came to selecting a couch. Waited 2 weeks for delivery only to find out the sales guy ordered the wrong couch formation. Now I am waiting a month for the correct one. A MONTH!!!! Extremely disappointed. About the only good thing was the delivery team. They were polite and extremely efficient. Would not recommend buying furniture there.

Helpful sales people and nice guys at the pick up location.

Every body was really nice with a lot of patience!!!!

I was greeted by the lady at the door and she was very helpful in making the right decision for my purchase she took time To explain the many options available that would work for me thank you

Best experience ever! We gave the salesman a list of what we wanted and after a very pleasant shopping trip thru the store we found every thing on our list with one stop shopping awesome Carol

Easy and excellent service and help with our purchases. Sara was fantastic!

Ken Morrison was very friendly and extremely helpful with my mom and I. We’d never bought a mattress before and he helped us figure out which was best and got us a great deal on a bed frame.

We had an excellent sales woman in Trudy. She asked what we were looking for and directed us right away to the right area.

Logan was very pleasant and knowledgeable. We did not feel any pressure to buy something we really did not want. We ended up with a lovely sofa that will look great in our living room.

Sarah was so sweet and helpful!

***Posting for my father**** When we went into Ashley Furniture in Erie, Pa the woman that helped was was great. She was nice and very helpful. My dad bough a bed that was supposed to have 1 drawer on each side of the bed and 4 at the bottom. We picked up the bed today and there is only 1 draw on 1 side and the 4 at the bottom. We were also told, because we picked up the bed ourselves, we could pick up at 7am at the warehouse. We were told this but not only the saleswoman but also the warehouse worker that called my father to let him know the items were there. We get there at 7:30am and we were told we could not pick up the bed until 10am. We finally get the bed and get it home only to find that the one side rail was broke. We drove into Ashley's so my father could talk with a manager. The manager would not leave his office to talk with my father. We live about 20 minutes away from the store. So ultimately my father got a broken bed that wasn't even what he ordered to begin with.

First time there great experience Thomas was a very great salesman

Loved my purchases. Clock goes well in living room and vase looks great on table l bought a few months ago. Thank You.

guaranteed my stuff in a week thats what sold me on it called and only half came in spent alot of money and only thing they want to give me is free delivery that is worth $120.00 it's going to be another week to two weeks I offered to go pick up out of town but they couldn't tell me where it was at

The service was fantastic. Shirley was amazing and made sure I was comfortable with my choice of bedroom set. And customer service the lady who took care of me was amazing. They both made this process GREAT.

Love the customer service!! And my couch!

Store is Huge many different styles an great selection to choose from . the biggest hats are to our salesperson . Thomas Elliot was Amazing Great asset to your company .He was very helpful an not pushy most of all extremely patient .

Amazing Ken was great lisa amazing help.